Highland Creek Kindercare

G.S. 110-90 · Violation

Name of Operation: HIGHLAND CREEK KINDERCARE Facility ID: 92003792 Consultant: MICHELE HIRSCH Operation Type: Center Case Number: Visit Date: 10/8/2024 Number Present: 94 Completed Date: 10/8/2024 Age: From 0 To 5 Total Minutes: 148 Time In: 09:24 AM Time Out: 11:52 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with NC Childcare requirements during your annual compliance follow-up visit. Your annual compliance visit was conducted on September 24th, 2024, when your staff and children’s files were not monitored. A return visit was made on September 30th, 2024, to review staff and children files but due to disorganization of files left by former administrator and missing information, I only reviewed children’s files on that date. Today’s annual compliance follow-up visit (October 8th, 2024) was conducted with you, Dinora Hill Director, when just a review of staff files was to be conducted. Although the director has been working on the files since my visit on September 30th, 2024, they were still incomplete, she has made attempts to obtain paperwork for staff transfers from other KinderCare locations with no success, she has sorted all the paperwork that were in piles left on the desk from the former administrator, she has collected what was available of her staffs’ KinderCare training certificates from the KinderCare portal. She has created file(binders) for all 29 staff employed at the center unfortunately were still not complete. Based on the review and discussion today it was determined that three of the twenty-nine staff do not have a file, but a phone call was made to confirm they have current CBC letters. It was also determined that some staff files are not up to date with health questionnaires, and training requirements. *Two item of non-compliance was observed today, and the following violation was cited. Violation Number Comment Rule 1043 All staff records, except financial records, were not made available for review. Three hired staff did not have a file and additional staff files had missing paperwork such as (health questionnaires, annual in-service training and special trainings). G.S. 110-91( 9) 1757 A valid qualification letter was not on file and available to review at the facility. Three staff were confirmed by DCDEE as qualified but did not have their qualification letter on file for review. G.S. 110-90.2(b) & (d) & .2703(e) Violation correction: Violations of childcare requirements were cited during today’s visit and require a letter of corrective action by October 20th, 2024. A letter of corrective action needs your facility name, ID #, how you corrected the violation, and how you will keep in compliance going forward. Please send your letter of corrective action to the email address listed below. Michele Hirsch, DCDEE Licensing Consultant Michele.j.hirsch@dhhs.nc.gov 1020 Lake Royale Louisburg, NC 27549 919-819-9364 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: HIGHLAND CREEK KINDERCARE Facility ID: 92003792 Consultant: MICHELE HIRSCH Operation Type: Center Case Number: Visit Date: 10/8/2024 Number Present: 94 Completed Date: 10/8/2024 Age: From 0 To 5 Total Minutes: 148 Time In: 09:24 AM Time Out: 11:52 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with NC Childcare requirements during your annual compliance follow-up visit. Your annual compliance visit was conducted on September 24th, 2024, when your staff and children’s files were not monitored. A return visit was made on September 30th, 2024, to review staff and children files but due to disorganization of files left by former administrator and missing information, I only reviewed children’s files on that date. Today’s annual compliance follow-up visit (October 8th, 2024) was conducted with you, Dinora Hill Director, when just a review of staff files was to be conducted. Although the director has been working on the files since my visit on September 30th, 2024, they were still incomplete, she has made attempts to obtain paperwork for staff transfers from other KinderCare locations with no success, she has sorted all the paperwork that were in piles left on the desk from the former administrator, she has collected what was available of her staffs’ KinderCare training certificates from the KinderCare portal. She has created file(binders) for all 29 staff employed at the center unfortunately were still not complete. Based on the review and discussion today it was determined that three of the twenty-nine staff do not have a file, but a phone call was made to confirm they have current CBC letters. It was also determined that some staff files are not up to date with health questionnaires, and training requirements. *Two item of non-compliance was observed today, and the following violation was cited. Violation Number Comment Rule 1043 All staff records, except financial records, were not made available for review. Three hired staff did not have a file and additional staff files had missing paperwork such as (health questionnaires, annual in-service training and special trainings). G.S. 110-91( 9) 1757 A valid qualification letter was not on file and available to review at the facility. Three staff were confirmed by DCDEE as qualified but did not have their qualification letter on file for review. G.S. 110-90.2(b) & (d) & .2703(e) Violation correction: Violations of childcare requirements were cited during today’s visit and require a letter of corrective action by October 20th, 2024. A letter of corrective action needs your facility name, ID #, how you corrected the violation, and how you will keep in compliance going forward. Please send your letter of corrective action to the email address listed below. Michele Hirsch, DCDEE Licensing Consultant Michele.j.hirsch@dhhs.nc.gov 1020 Lake Royale Louisburg, NC 27549 919-819-9364 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: HIGHLAND CREEK KINDERCARE Facility ID: 92003792 Consultant: MICHELE HIRSCH Operation Type: Center Case Number: Visit Date: 9/30/2024 Number Present: 105 Completed Date: 9/30/2024 Age: From 0 To 5 Total Minutes: 148 Time In: 08:50 AM Time Out: 11:18 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with NC Childcare requirements during your annual compliance follow-up visit. Your annual compliance visit was conducted on September 24th, 2024, when your staff and children’s files were not monitored. A return visit was made today to do a file review only. The children files were reviewed. An attempt to do a staff file review was made today and the new administrator returned today from vacation but due to disorganization of files left by former administrator and missing information, I attempted to review one staff review and the review could not be conducted. Another annual compliance follow-up will be conducted to review staff files only. My visit was conducted with you, Dinora Hill Director, Kori Odom, Assistant Director, KinderCare Director from Knightdale to assist and center staff. *One item of non-compliance was observed today, and the following violation was cited. Violation Number Comment Rule 1757 A valid qualification letter was not on file and available to review at the facility. The assistant director's criminal record qualification was confirmed valid via phone call to DCDEE criminal records unit but the letter was not on file for review. G.S. 110-90.2(b) & (d) & .2703(e) Violation correction: Violations of childcare requirements were cited during today’s visit and require a letter of corrective action by October 12th, 2024. A letter of corrective action needs your facility name, ID #, how you corrected the violation, and how you will keep in compliance going forward. Please send your letter of corrective action to the email address listed below. Michele Hirsch, DCDEE Licensing Consultant Michele.j.hirsch@dhhs.nc.gov 1020 Lake Royale Louisburg, NC 27549 919-819-9364 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: HIGHLAND CREEK KINDERCARE Facility ID: 92003792 Consultant: MICHELE HIRSCH Operation Type: Center Case Number: Visit Date: 9/24/2024 Number Present: 107 Completed Date: 9/24/2024 Age: From 0 To 5 Total Minutes: 237 Time In: 09:38 AM Time Out: 01:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with NC Childcare requirements during your annual compliance visit. A checklist was used to note the requirements I monitored today. All staff and children’s records were not reviewed today. I requested you complete your staff and training worksheets and work on the organization of your files to prepare for a follow-up visit. A return visit to do a file review and technical assistance will be conducted in the near future. The center currently operates with a 1- star license. My visit was conducted with you, Dinora Hill Director (by phone), Kori Odom, Assistant Director and new assistant director Laquanda Gorham and center staff. The children were observed participating in super sports (outside company that comes to work with children with signed parent permission), teacher directed & free play activities today inside and due to inclement weather, the outdoor playgrounds were not inspected and weather permitting will be inspected during my follow-up visit. During the walkthrough to obtain enrollment and conduct my observations I monitored for required posted documents (rated license, EMC plan, activity schedules, sleep charts/policy, I can roll over, first aid/CPR poster, no smoking sign) , interactions between staff and children, discipline, supervision, group sizes, space capacity, program requirements, equipment, and furnishings. VERIFICATION OF RECORDS: *Last fire inspection= 10/25/2022 – a violation of childcare requirements was cited for not having a fire inspection conducted in 2023. I contacted inspector Whitehead who arrived during my visit to conduct the facilities 2024 inspection. *Sanitation inspection= 11/16/2023 with 10 demerits and a superior rating *On September 24th, 2024, I reviewed the NC Secretary of State’s website and observed KINDERCARE EDUCATION LLC is current and active. As of 9/24/2024 the facilities compliance history is 92% * Clean water for Carolina Kids (water testing, lead paint and asbestos attestations/surveys) have not been completed for 2024- please contact www.cleanwaterforcarolinakids.com or call 888-997-9290 to request assistance in accessing the account created for the facility in 2021. *This facility is not providing transportation. All transportation is provided by the parents of the enrolled children. *Seven items of non-compliance were observed today, and the following violation were cited. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection completed was October 25th, 2022. The fire inspector was contacted and conducted the visit today. 10A NCAC 09 .0304(a) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. An infant teacher was observed cleaning a child's nose with a tissue and did not wash her hands following her actions. 15A NCAC 18A .2803(a) 807 A safe indoor and outdoor environment was not provided for the children. The facilities kitchen door had the key in the door making it accessible to children. 10A NCAC 09 .0601(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Since the new director took the position four months ago playground safety inspections have not been completed. The new assistant director took the required training and will take over the task of completing the requirement. .0605(q) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. chips and cupcakes were observed on a shelf in the staff lounge with the door open accessible/visible to the children. .0901(i) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted on February 26th, 2024. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR plan was not available for review and not accessible by the director. Contact information was provided to access the plan. .0607(e) *****TECHNICAL ASSISTANCE/REMINDERS: ******* * A pre-service for administrator form was left on the desk at the conclusion of my visit. Please complete the form and send attached to an email stating when the former director left and when you started the position. • Staff not modeling appropriate eating behavior by consuming food and or beverages with no nutritional value per the meal patterns for children in childcare in the presence of children. If staff bring in or are provided donuts and coffee, they should not be left in the staff room with the door open and visible and accessible to children. • Playground inspections are to be completed by a staff person trained in playground safety. Have the trained staff person complete the inspection each month and document it on the DCDEE playground inspection checklist. • Fire inspections conducted by the city of Raleigh should be completed within one year of the inspection conducted the year before. A request for inspection should be completed on the at https://raleighnc.gov/office-fire-marshal. • Lockdown/shelter in place drills per requirements should be completed on the DCDEE form and completed every three months. Ex. if an inspection is on 9/24/2024 the next drill should be no later than 12/24/2024. • Criminal records ABCMS requirement: https://www.dcdee.moodle.nc.gov/enrol/index.php?id=119 Once you finish that training, it will give you a form to fill out so you can get your facility registered. After you get your facility registered...the portal you will use as a provider is different than the portal that staff use to apply for new background checks. The provider portal is here: https://idpprod.nc.gov:8443/nidp/saml2/sso?id=6&sid=1&option=credential&sid=1 If that link doesn't work and you go to https://ncabcms.nc.gov/DCDEE/Applicant/, you'll see that the first link says "Providers should use this specific link" and then it will take you there. When you get into the portal, there should be a section where you can get a form to give the applicant that has your facility's code. There is a code for them if you were to pay for the background check, and there's another code if you want them to pay for the background check. I've basically just downloaded that page with the code from the website and I send it to all our new hires as it has instructions for them and the code needed to link it. If you have current staff, you need to link to the school...they need to log on to the ABCMS website as well and "start a new application". Then they will use your school's code as well. They won't have to pay anything or get new fingerprints or anything if their background check is still valid. Then you can link it all together. This part took me the longest to figure out because we didn't want to make staff have to go through a new check or pay and it doesn't really tell you that you won't need to, but trial and error helped us to figure this out. Then on your portal you can go in and "hire" everyone once they have it linked. It should be all in that Moodle training, but it was hard for me to understand, but hopefully this explains it a little easier. • QRIS modernization: Pathway #3 Accreditation 5 Star National Association for the Education of Young Children (NAEYC) National Accreditation Commission for Early Care and Education Programs (NAC) COGNIA (formerly AdvanceED) Includes accreditations with program and education requirements that are comparable to QRIS standards. Violation correction: Violations of childcare requirements were cited during today’s visit and require a letter of corrective action by October 4th, 2024. A letter of corrective action needs your facility name, ID #, how you corrected the violation, and how you will keep in compliance going forward. Please send your letter of corrective action to the email address listed below. Michele Hirsch, DCDEE Licensing Consultant Michele.j.hirsch@dhhs.nc.gov 1020 Lake Royale Louisburg, NC 27549 919-819-9364 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: HIGHLAND CREEK KINDERCARE Facility ID: 92003792 Consultant: MICHELE HIRSCH Operation Type: Center Case Number: Visit Date: 9/24/2024 Number Present: 107 Completed Date: 9/24/2024 Age: From 0 To 5 Total Minutes: 237 Time In: 09:38 AM Time Out: 01:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with NC Childcare requirements during your annual compliance visit. A checklist was used to note the requirements I monitored today. All staff and children’s records were not reviewed today. I requested you complete your staff and training worksheets and work on the organization of your files to prepare for a follow-up visit. A return visit to do a file review and technical assistance will be conducted in the near future. The center currently operates with a 1- star license. My visit was conducted with you, Dinora Hill Director (by phone), Kori Odom, Assistant Director and new assistant director Laquanda Gorham and center staff. The children were observed participating in super sports (outside company that comes to work with children with signed parent permission), teacher directed & free play activities today inside and due to inclement weather, the outdoor playgrounds were not inspected and weather permitting will be inspected during my follow-up visit. During the walkthrough to obtain enrollment and conduct my observations I monitored for required posted documents (rated license, EMC plan, activity schedules, sleep charts/policy, I can roll over, first aid/CPR poster, no smoking sign) , interactions between staff and children, discipline, supervision, group sizes, space capacity, program requirements, equipment, and furnishings. VERIFICATION OF RECORDS: *Last fire inspection= 10/25/2022 – a violation of childcare requirements was cited for not having a fire inspection conducted in 2023. I contacted inspector Whitehead who arrived during my visit to conduct the facilities 2024 inspection. *Sanitation inspection= 11/16/2023 with 10 demerits and a superior rating *On September 24th, 2024, I reviewed the NC Secretary of State’s website and observed KINDERCARE EDUCATION LLC is current and active. As of 9/24/2024 the facilities compliance history is 92% * Clean water for Carolina Kids (water testing, lead paint and asbestos attestations/surveys) have not been completed for 2024- please contact www.cleanwaterforcarolinakids.com or call 888-997-9290 to request assistance in accessing the account created for the facility in 2021. *This facility is not providing transportation. All transportation is provided by the parents of the enrolled children. *Seven items of non-compliance were observed today, and the following violation were cited. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection completed was October 25th, 2022. The fire inspector was contacted and conducted the visit today. 10A NCAC 09 .0304(a) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. An infant teacher was observed cleaning a child's nose with a tissue and did not wash her hands following her actions. 15A NCAC 18A .2803(a) 807 A safe indoor and outdoor environment was not provided for the children. The facilities kitchen door had the key in the door making it accessible to children. 10A NCAC 09 .0601(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Since the new director took the position four months ago playground safety inspections have not been completed. The new assistant director took the required training and will take over the task of completing the requirement. .0605(q) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. chips and cupcakes were observed on a shelf in the staff lounge with the door open accessible/visible to the children. .0901(i) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted on February 26th, 2024. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR plan was not available for review and not accessible by the director. Contact information was provided to access the plan. .0607(e) *****TECHNICAL ASSISTANCE/REMINDERS: ******* * A pre-service for administrator form was left on the desk at the conclusion of my visit. Please complete the form and send attached to an email stating when the former director left and when you started the position. • Staff not modeling appropriate eating behavior by consuming food and or beverages with no nutritional value per the meal patterns for children in childcare in the presence of children. If staff bring in or are provided donuts and coffee, they should not be left in the staff room with the door open and visible and accessible to children. • Playground inspections are to be completed by a staff person trained in playground safety. Have the trained staff person complete the inspection each month and document it on the DCDEE playground inspection checklist. • Fire inspections conducted by the city of Raleigh should be completed within one year of the inspection conducted the year before. A request for inspection should be completed on the at https://raleighnc.gov/office-fire-marshal. • Lockdown/shelter in place drills per requirements should be completed on the DCDEE form and completed every three months. Ex. if an inspection is on 9/24/2024 the next drill should be no later than 12/24/2024. • Criminal records ABCMS requirement: https://www.dcdee.moodle.nc.gov/enrol/index.php?id=119 Once you finish that training, it will give you a form to fill out so you can get your facility registered. After you get your facility registered...the portal you will use as a provider is different than the portal that staff use to apply for new background checks. The provider portal is here: https://idpprod.nc.gov:8443/nidp/saml2/sso?id=6&sid=1&option=credential&sid=1 If that link doesn't work and you go to https://ncabcms.nc.gov/DCDEE/Applicant/, you'll see that the first link says "Providers should use this specific link" and then it will take you there. When you get into the portal, there should be a section where you can get a form to give the applicant that has your facility's code. There is a code for them if you were to pay for the background check, and there's another code if you want them to pay for the background check. I've basically just downloaded that page with the code from the website and I send it to all our new hires as it has instructions for them and the code needed to link it. If you have current staff, you need to link to the school...they need to log on to the ABCMS website as well and "start a new application". Then they will use your school's code as well. They won't have to pay anything or get new fingerprints or anything if their background check is still valid. Then you can link it all together. This part took me the longest to figure out because we didn't want to make staff have to go through a new check or pay and it doesn't really tell you that you won't need to, but trial and error helped us to figure this out. Then on your portal you can go in and "hire" everyone once they have it linked. It should be all in that Moodle training, but it was hard for me to understand, but hopefully this explains it a little easier. • QRIS modernization: Pathway #3 Accreditation 5 Star National Association for the Education of Young Children (NAEYC) National Accreditation Commission for Early Care and Education Programs (NAC) COGNIA (formerly AdvanceED) Includes accreditations with program and education requirements that are comparable to QRIS standards. Violation correction: Violations of childcare requirements were cited during today’s visit and require a letter of corrective action by October 4th, 2024. A letter of corrective action needs your facility name, ID #, how you corrected the violation, and how you will keep in compliance going forward. Please send your letter of corrective action to the email address listed below. Michele Hirsch, DCDEE Licensing Consultant Michele.j.hirsch@dhhs.nc.gov 1020 Lake Royale Louisburg, NC 27549 919-819-9364 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: HIGHLAND CREEK KINDERCARE Facility ID: 92003792 Consultant: MICHELE HIRSCH Operation Type: Center Case Number: 1223-152L Visit Date: 12/19/2023 Number Present: 53 Completed Date: 12/19/2023 Age: From 0 To 5 Total Minutes: 148 Time In: 08:00 AM Time Out: 10:28 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of my unannounced follow-up visit was due to the staff/child ratio allegation that was substantiated and a violation was cited during my December 14th, 2023, complaint visit. Limited monitoring of applicable childcare requirements was conducted. I arrived at the facility at 8:00 am and greeted by Ms. Kim, an infant teacher who was the designated person in charge this morning. When asked I was told that there were eight teachers present and seven rooms open. I did an independent walkthrough to gather enrollment and only six classrooms open. All classrooms during my initial walkthrough were in compliance. Although classrooms were in compliance during the initial morning walkthrough, a second walkthrough was done based on the parent drop off. By 8:45am space #6 (children ages three through five yrs) had two staff with twenty-nine children present leaving the group out of compliance based on maximum group size of 2:25. Conversation with the new director found that staffing expectations were not accurate as three of the sixteen staff expected to arrive by 9:30am were not present. The following violations were cited during the visit today. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #6 there was a ratio of 2:29 for a multi-age group of children from three through five. Based on the ratio for three year old's the maximum group size is 25 so the room was over maximum by four enrolled children. GS 110-91(7);.0713(a-d) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. During the walkthrough to document enrollment a teacher had Fritos and what appeared to be cheese dip that on the table where she was working with the enrolled children. .0901(i) A letter of corrective action is required within 10 days (December 29th, 2023) of today’s visit explaining how the violations were corrected and how you will keep in compliance in the future. Compliance responses can be sent to the mailing address or via email documented below. Please feel free to contact me with any questions or concerns. Contact Information: Michele Hirsch 1020 Lake Royale Louisburg, NC 27549 Michele.j.hirsch@dhhs.nc.gov 919-819-9364 A Written Warning was issued to this facility on 11/9/2023 for non-compliance with staff/ child ratios. A maximum group size violation was cited today; with continued violations a more stringent administrative action may be issued. Due to a violation of group size a follow-up visit will be conducted. Technical Assistance: A violation was documented for failure to maintain compliance with group size requirements. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that repeated violations or violations within the same category during consecutive visits may lead to an administrative action against your license. A follow-up visit may be conducted in the near future to monitor compliance with childcare requirements. Ratio and group size compliance continues to be an issue at the facility. The administrative staff and I had a conversation about strategies and accountability of staff. All staff have a responsibility to do the following: • know how to maintain staff/child ratios and max group size. Use the posted ratio chart in each classroom • communicate with administrative staff when additional staff are needed • communicate with administrative staff when they have reached the max staff/child ratio and/or group size • who the administrator on duty is so they can contact them • tell parents about ratios/group size and when needed have the parent wait before departing so they may get administrative help to meet ratios. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times