Childcare Network #59

G.S. 110-90 · Violation

Name of Operation: Childcare Network #59 Facility ID: 92003996 Consultant: LEANNE SIMPKINS Operation Type: Center Case Number: Visit Date: 4/6/2026 Number Present: 63 Completed Date: 4/6/2026 Age: From 0 To 12 Total Minutes: 80 Time In: 09:25 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to follow up on the annual compliance visit conducted 3/4/2026. Two violations were cited during the visit conducted 3/4/2026. One of the violations have been corrected. One violation was not corrected. An extension was approved through my supervisor for two weeks. The corrective action letter was due March 18, 2026 and the two week extension was due April 1, 2026. The violation is still pending as of today, 4/6/2026. The staff and training worksheets have not been received as of 4/6/2026. This was needed to monitor training hours, confirm criminal background checks, CPR/First aid and other information. Once the staff and training worksheets have been received and reviewed, additional violations may be added. Today’s visit was completed with Kayla Thornton, one of the assistant directors. The center director, Debbie Wiggins, was not present during today’s visit. Wake county schools are closed today for a teacher workday. The NC PreK classroom was closed for a teacher workday but some of the children were present for wrap around care. I monitored six classrooms for staff/child ratios, group sizes, capacity, and supervision. Some of the parents were notified upon arrival that there were several staff members that called out of work today and their children may not attend since there were not enough teachers to maintain ratios. One 7-month-old infant in space 2A was fussy due to being sleepy. The teachers stated that the child does not like being in a crib to sleep and will bang their head on the crib until they are removed. The child was placed on an activity mat to calm down and the infant reached for a soft toy and rested. I will confirm whether a sleep position waiver may be used in this case. If allowed, the safe sleep policy must be updated to allow a child to sleep on a cot. The teachers stated that the child sleeps with the parent and the child prefers to sleep on the floor and does not like to be confined. Children were observed using the restroom, playing outside, having free play in activity centers, exploring materials, and napping. A repeat violation was cited today for not having the ABCMS portal set up. This has been a requirement since 2/2024. Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The ABCMS portal was set up but it is not linked to employees. (repeat violation) G.S. 110-90.2 & .2703(r) Email me a corrective action letter that addresses the violation, when the violation was corrected, how the violation was corrected and how you plan to prevent repeat violations in the future. Once the portal has been set up, you will maintain a current staff roster by terminating employment for staff that leave and adding staff that are hired. This keeps the list current and avoids any issues with unqualified individuals from working in licensed childcare facilities. This violation should be corrected immediately. Make this a priority to prevent repeat violations which could result in administrative action against the license. Email the staff and training worksheets when completed. I should receive the staff and training worksheets by 4/8/2026. Feel free to contact me with questions, concerns or assistance. I may be reached at 919-819-9386 or email LeAnne.Simpkins@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Childcare Network #59 Facility ID: 92003996 Consultant: LEANNE SIMPKINS Operation Type: Center Case Number: Visit Date: 3/4/2026 Number Present: 85 Completed Date: 3/4/2026 Age: From 0 To 5 Total Minutes: 355 Time In: 09:25 AM Time Out: 03:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor applicable childcare requirements during an annual compliance visit. This facility operates with a 5-star license issued September 4, 2024. The facility is approved for 170 children aged 0-12 years old on first shift only. The staff follow enhanced ratios and enhanced space. The last sanitation inspection was completed9/5/25, with 15 demerits earning a superior rating. The last fire inspection was completed 7/28/2025. Today’s visit was completed with the center director, Debbie Wiggins. The 5-star license, NC Summary of the law, safe arrival and departure procedures, emergency telephone numbers, menu and first aid reference chart were posted. I monitored nine classrooms for staff/child ratios, groups sizes, capacity, supervision, interactions, discipline, postings, materials, activities and health and safety. Postings: All classrooms had a current daily schedule, current activity plan, staff/child ratios, and allergies posted. Materials: Age-appropriate materials were present and available for the children inside. Infants: Safe sleep checks were completed as required. Feeding schedules were posted/available for children under 15 months old. Bottles were labeled and dated. Two infants were napping in cribs when I entered the classroom for infants. Another infant was in a crib looking at themselves in the mirror and was happy. Infants that could roll over were identified with a label on the crib. No diaper creams or topical products were used on the children. The times that diaper changes occurred were documented on a whiteboard in the classroom. Feeding times were also documented on a whiteboard in the classroom. One infant fell asleep on a boppy pillow and was moved to a crib. Some of the children were exploring materials while the teacher interacted with them. Toddlers: The children were observed preparing for lunch and eating lunch. Teachers were moving about the room assisting children and consoling children that were tired and hungry. Preschool (2-3 yrs): Children were observed playing outside or preparing to go outside. NC PreK: (4-5 yrs): The NC Pre-K classroom abides by a 1:9 staff/child ratio. NC Pre-K paperwork was reviewed during today’s visit. Three (3) children’s files were randomly selected verifying health assessments and developmental screenings were on file. The DCDEE NC Pre-K Program Monitoring Tool was used as a guide to ensure compliance with NC Pre-K requirements. I reviewed thirteen children’s records and completed a children’s records checklist to show files reviewed. I reviewed 17 staff files. The staff and training worksheets will be emailed to me after today’s visit. The director wanted to updated CPR and first aid training information since some were updated. (January 2026) Fire drills and outdoor inspections were completed as required and documented. Incident log: Incident reports were organized by month. Transportation: Two buses on the property were stated not to be used. License tags were expired on both buses. License plate-HDC-7358-white bus, expired 10/2025. License plate KLF-3527-yellow bus expired 11/24. The blue bus with a Georgia license plate RMZ-0650 expired 2/26. EPR plan: Current as of 1/9/2026. Ready to go file: Current, updating children’s application to replace existing applications. Applications are required to be updated annually. Medications: Two emergency medications on site. One inhaler and one epi pen. Both contained medical action plans and permission to administer the medications. No other medications on site. Lead water test: 2/13/2024-due before 2/13/27 Lead paint test: 9/11/2024-none detected Asbestos test: 7/8/2024-none detected ABCMS: Existing account updated to new director, issues with connecting codes. Contacted CBC unit for assistance 3/2/26. Need to update account, staff and director with new connecting codes and power form. Issues with NCID and existing account. QRIS: We reviewed the requirements for applying for higher stars. The last rated license assessment was completed 9/4/2024. The rated license should be updated before 12/2026. Violation Number Comment Rule 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The bus that was used to transport children had a license plate that expired 2/2026. .1002(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The ABCMS portal was not set up to show current employees. G.S. 110-90.2 & .2703(r) The violations cited today must be corrected immediately. I should receive a corrective action letter within 2 weeks of today’s visit. (March 18, 2026) Address the violations, when the violations were corrected, how the violations were corrected and how you plan to prevent repeat violations in the future. Let me know if you need more time to correct the violations. If I do not receive the corrective action letter by the due date, a follow-up visit may be conducted to confirm the violations have been corrected. Feel free to contact me with questions or concerns. I may be reached at 919-819-9386 or email LeAnne.Simpkins@dhhs.nc.gov You can also reach my supervisor, Michele Remington at Michele.Remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: Childcare Network #59 Facility ID: 92003996 Consultant: LEANNE SIMPKINS Operation Type: Center Case Number: 0925-078L Visit Date: 9/12/2025 Number Present: 53 Completed Date: 9/15/2025 Age: From 0 To 5 Total Minutes: 155 Time In: 07:55 AM Time Out: 10:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate a report alleging violations of applicable childcare requirements. Upon arrival, I was greeted by the assistant director, Kayla. Kayla shared that five teachers called out today and the director was on vacation. Kayla was coming out of the space 7 with children going to their assigned classrooms. The children were in the process of transitioning to their assigned classrooms from space 7 to spaces 5 and 6. Children were 2 years old and older. Infants and toddlers were in their own classrooms in ratio with a teacher. I spoke with each teacher in each classroom in the facility and confirmed they were in compliance with staff/child ratios and group sizes. While I was in each classroom, I asked the teachers if they had been out of ratios during the past 3 weeks. All of the teachers stated that they stay in ratios, they follow procedures and place a sign on the door when they are at the ratio limit, notify administrative staff, they do not allow drop off and have subs available from other Childcare Network facilities in the area that can assist when there are teachers out. One teacher present today was from CN #61 on Western Blvd. I went back through each classroom around 10:00am and confirmed that ratios were still in compliance. I reviewed sign in sheets from the week of September 8-September 12, 2025. The attendance sheets showed when children arrived, and only one teacher documented by signing their initials at the bottom. Based on this, Vickie stated that she would make sure all teachers in the classroom initial at the bottom so it doesn't look like one teacher was with 19 children alone and that staff/child ratios were not in compliance. I confirmed that there were two teachers in the classroom with 19 children ages two-four years old before children were transitioned and Kayla had more than one child with her. The transition was delayed due to the number of teachers that were not working today. During today's visit, notices were already placed on the doors to classrooms that were at the ratio limit. Parents were told they could not drop their child off due to not having enough teachers present for the number of children. The parents were understanding and some left. Some of the parents stayed until after 9am to see if they could stay once more teachers arrived at 9am. When the teachers arrived at 9am, the children that had been waiting with their parent were able to go to their classrooms with staff/child ratios in compliance. Staff/child ratios were maintained from the time I arrived until I left the facility. I confirmed the staff schedule for the remainder of the day and it appeared that there were enough teachers present to meet ratios until the facility closes. Based on observation of the staff/child ratios, the procedures in place to prevent lapses in staff/child ratios, discussion with staff, review of the attendance sheets for the week, this allegation was unsubstantiated. I asked the assistant director, Kayla if she had been notified by anyone regarding teachers interacting with the children inappropriately such as popping children, bending their fingers back or grabbing a child’s arm or any type of handling that would be grounds for a write up or dismissal. She stated that there had only been one occasion that a teacher told her something she witnessed but it was not confirmed. I spoke with the director, Debbie Watkins by phone during the visit. We talked through several situations that could be questionable as far as how staff interact with each other and the children. I interviewed five teachers and asked specific questions related to interactions between teachers and children. One of the teachers was not interviewed today because she does not work at this center on a regular basis. I asked each teacher if they ever witnessed a teacher handle a child inappropriately or interact with a child inappropriately. Five of the teachers stated that they had not witnessed this type of behavior and one teacher stated they had witnessed this type of behavior. A teacher stated that the behavior was witnessed when taking children to the restroom and another group of children were using the restroom at the same time or just finishing up. The teacher stated she witnessed a teacher grab a child by the arm in an aggressive manner while the child was waiting in line. During the conversation with the director, she confirmed that the she had been notified of inappropriate interactions between a teacher and a child and bullying type behavior towards other teachers. Based on discussion with staff, the allegation regarding child not being treated in an appropriate manner was substantiated. I asked each teacher in classrooms where diaper changing occurs how often diapers are changed and if the diaper changes are documented, and if they had ever witnessed a child with a diaper that had not been changed for more than 3-4 hours. In the classroom for infants and toddlers, diaper changes were checked or changed at least every 2 hours by documenting information on the ipad. In the classroom for two year old children, the diaper changes, restroom breaks were documented on the white board or the ipad. One child did not have a diaper change from 9:00am until 11:30am. Even though there isn't a time frame requirement for checking or changing diapers, best practice is recommended to be 2 hours or less. While in the classroom for two year old children, I observed them preparing to have rest time. They had finished lunch, washed their hands and were going to lie down to rest at 11:40am. I asked what time the children get up from nap and I was told 2-2:30pm. That time frame is too long for rest time and in between diaper changes. They went to the restroom at 11:30am so the next time the diapers would be checked or changed would be 3 hours later. Based on times documented for diaper changes, the allegation regarding diapers not being changed at least every 2 hours was unsubstantiated. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A teacher grabbed a child by the arm in an aggressive manner while waiting to use the restroom. G.S. 110-91(10) The violations cited today must be corrected immediately. I should receive a corrective action letter within 2 weeks of today's visit. (by September 26, 2025) A follow up visit will be conducted within 2 weeks, since a violation regarding discipline was cited. Contact your assigned health consultant for technical assistance regarding diaper changing and documentation. You may want to review the daily schedule for the classroom for two year old children so there are not long spans of time when diapers aren't changed or restroom breaks are not provided. The assigned health consultant is Latasha Boyles 919-795-2234. Technical assistance from Caring For Our Children 3.2.1.3 Checking for the Need to Change Diapers Diapers should be checked for wetness and feces at least hourly, visually inspected at least every two hours, and whenever the child indicates discomfort or exhibits behavior that suggests a soiled or wet diaper. Diapers should be hanged when they are found to be wet or soiled. Feel free to contact me with questions or concerns. I may be reached at 919-819-9386 or email LeAnne.Simpkins@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: Childcare Network #59 Facility ID: 92003996 Consultant: LEANNE SIMPKINS Operation Type: Center Case Number: 0325-316L Visit Date: 3/26/2025 Number Present: 93 Completed Date: 3/27/2025 Age: From 0 To 5 Total Minutes: 130 Time In: 01:50 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate a report alleging violations of applicable childcare requirements regarding supervision, staff/child ratios, staff requirements and incident reports. This facility operates with a 5-star license issued September 4, 2024. The facility is approved for 170 children aged 0-12 on first shift only. The facility meets enhanced space at 30 sq. ft. per child inside and 100 sq. ft. per child outside. A copy of the written warning issued January 16, 2025. The written warning must be posted through April 15, 2025. The last administrative action follow up visit was March 6, 2025. Today’s visit was completed with Britney Clark, center director. I monitored eight classrooms during today's visit for staff/child ratios, supervision and interactions. Space 6 had one three year old child, eight four year old children and 3 five year old children. The ratios for four year old children apply in this situation. The three year old child's parent had an agreement with the director that the child was mature enough to be in a classroom with children above the child's age. I reviewed staff files for two employees that were stated to be in the classroom for infants and toddlers, space 2, when an incident occurred on March 20, 2025. Findings: Both staff members had ITS-SIDS training, orientation training upon hire, current CPR/First aid training and current criminal background check qualifying letters. All other required information was on file as well. I interviewed the teacher in the room when the incident occurred. (G. Ryner) I spoke with her by phone after she left for the day. The staff person stated that she was talking with a parent and feeding a child a bottle at the same time near the front of the room. She stated she was talking with a parent about bottle feedings and the schedule the child was on. The teacher stated that an additional staff member, M. Waller, was also present in the room for less than 5 minutes. She stated that M. Waller heard a child cry when another child took a toy from the child. She stated she took the toy from the child that took the toy and gave the toy back to the other child it was taken from. Once that occurred, the additional staff member walked over by the trash can and then came over to the other teacher and parent and added comments about the discussion with bottle feedings. I also interviewed the additional staff member in the room, and she stated she did not see the incident occur but thought the child may have hit their head on the shelf with materials in it. Since adequate supervision was not provided, the teachers were unable to verify how the incident occurred. Supervision means that staff can see and hear the children, they are moving about the area, interacting with the children and they are prepared. Even when speaking to another adult in the room, teachers should be facing the children and scanning the area. Teachers should not be performing routine duties at the same time. If one teacher is feeding an infant a bottle and talking with a parent, the other teacher should be moving around, interacting with the children to ensure they are safe and supervised. Since the children are crawling around, learning how to walk, exploring materials and pulling up on furnishings, supervision should be the number one priority. It is age appropriate for children of this age to be wobbly and off balance. The teachers were informed that the child had an ear infection which caused the child to have more balance issues. This is one more reason to provide closer supervision. The reporter stated that she was told three different reasons for how the child received a bump. The assistant director, Kayla, contacted the parent by phone the morning of March 20, 2025, and shared that the child hit their head on the floor. Britney Clark, center director, shared that the child hit their head on a wood shelf. The parent was told by M. Waller, cook, that the child had a toy and fell and hit their head on the toy. Since there were discrepancies with how the child received the bump, there appears there was a lack of supervision provided. Based on interviews with three staff members, the allegation regarding supervision was substantiated. Based on review of staff present and children present, staff/child ratios were in compliance. Staff/child ratios and supervision go hand in hand. If ratios are not maintained, supervision cannot be maintained because there are too many children present and not enough teachers to ensure all of the children are kept safe. The director stated on the morning of March 20, 2025, there were several staff members that called out of work. The director stated that she turned away parents so ratios and supervision could be maintained. She stated the parents were not happy. I explained that it is better not to allow more children to be taken care of when there were not enough staff present to meet ratio and supervision requirements. Staffing continues to be an issue in licensed childcare facilities in NC. Staff turnover is also an issue. I observed the director informing parents that they could not drop off their child because there were not enough staff present to maintain ratios. Training to help determine what is causing the staffing issues and turn over may be needed to get to the root cause of why teachers are not showing up for work. See training resources below. Britney Clark contacted LeAnne Simpkins, lead licensing consultant to report an incident. Britney shared that the child hit their head on a wood shelf. A copy of the incident report was submitted to the lead licensing consultant, LeAnne Simpkins, by email March 20, 2025. The child was taken for professional medical treatment the same day. After reviewing the incident report, information was missing. The name of the medical facility, and the witness that was present with the child when the incident occurred was updated. The box was marked that the child received medical attention. An updated copy of the incident report with parent's signature, was received during today’s visit. Procedures for completing incident reports were reviewed. The incident reports were organized by month in an accordion file with an incident log at the front of each month. I verified an incident report dated March 3, 2025, and March 20, 2025 for the child. The incident that occurred March 3, 2025, did not require professional medical attention and was not required to be submitted to the assigned consultant. Reminder: Incident reports are required to be submitted within 7 days of the incident when professional medical treatment is received. The incident report was updated to include all required information and was resubmitted or received March 26, 2025. See the rule reference below. 10A NCAC 09 .0802 (e)The childcare provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. (f) When medical treatment is required by a health care professional, community clinic, or local health department as a result of an incident occurring while the child is in care, a copy of the incident report shall be mailed to a representative of the Division within seven calendar days after the incident. (g) An incident log shall be completed any time an incident report is completed. This log shall: (1)include the name of the child. (2)include the date of the incident; (3)include the date the incident report was submitted to the Division, if applicable; (4)include the name of the staff member who complete the incident report; (5)be cumulative and maintained in a separate file; and (6)be available for review by a representative of the Division. This log shall be completed on a form provided by the Division. A copy of the log may be found on the Division's website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/I/incident_log_i.pdf?ver=2017-05-16-105723- 723. Parents and their children are your customers. Relationships are very important and need to be maintained. Communication and teamwork help maintain the quality-of-care children receive. Sometimes what you say is not as powerful as how you say it. Parents are trying to get to work. Staff don’t always show up on time or at all. What are the procedures for when times get hectic? Is support available from other Childcare Network centers close by and is corporate staff available to assist or other what are other options? Does the staffing schedule need to be reviewed and updated? The administrative staff are usually the face of the childcare facility. What you do and don’t do, what you say and don’t say and how you prioritize what is going on is very important. You want parents to leave whole and feel like they left their child in a safe place. Technical assistance: Family Engagement and Empowerment: Informed Decision-Making: Strong relationships empower families to be active participants in their child's early education journey, allowing them to make informed decisions about their child's care and learning experiences. Parental Involvement: When families feel valued and respected, they are more likely to be involved in their child's learning and development, which can lead to better outcomes. Shared Responsibility: Building relationships fosters a sense of shared responsibility for the child's well-being and success, creating a strong foundation for their future. The staff working at the center should feel like a team. They are all in the same building, working towards the same goal, to provide quality childcare and to keep the children safe. Since staff have met all the required training requirements and all other requirements, they should know what to do in any classroom that may need additional staff. Supervision is the key to providing a safe environment. **Contact Early Years NC to request technical assistance: The service is free of charge. https://www.earlyyearsnc.org/programs/ccrr/technical-assistance-for-early-childhood-school-age-programs/ Why enroll in TA? • Achieve the highest quality care and education for children • Explore developmentally appropriate practices • Focus on teaching and learning • Access a team of early childhood experts • Support your teachers and program staff members • Improve communication skills to work with families • Create the environment for early learning • Successfully navigate the NC Quality Rated License and achieve 5 stars and beyond! • What is TA and what does it include? • Professional development planning • On-site consultation, teacher coaching and classroom demonstration • Access to a variety of early childhood resources • Assistance with national accreditation • Assistance with assessment tools (i.e. environment rating scales) • On-site, individualized training • Help with curriculum planning and implementation • Assistance with classroom enhancement and design (includes indoor and outdoor learning environments) Staff training recommendations: Southwestern Child Development Commission website: https://www.swcdcinc.org/ Active Supervision Counts for Home-Based and Center-Based Facilities -self-paced/on demand (.1 CEU/1 CHC) All early educators are responsible for making sure that no child is left unsupervised. Active supervision is a strategy that works. It can be used in classrooms, family childcare, playgrounds, and during transportation and field trips. But what is active supervision and how will it benefit children and staff? Be an active participant in this learning event and discover the effectiveness of this strategy is for creating safe environments along with preventing injuries. Participants attending this learning event will be able to describe the 5 “w’s and 1 “h” of active supervision and match one of the six strategies of active supervision to an early educator’s actions. No prerequisites required. Participants will complete a pre-and-post survey based on the learning objective for the course: Develop advocacy strategies that support Early Care and Education. Pre and post surveys use a 4-point scale to self-assess knowledge related to the learning objective. Instructor will also assess knowledge gained through work with individual participants and group discussions. Generations in the Workplace (.3 CEU/3 hours) self-paced/on-demand Which employees are more likely to stay and which are more likely to leave? What is the average staff turnover rate in early care and education? How does this affect you and your facility? What steps are in your power to slow down the turnover rate of staff at your facility? Participants in this learning event will discover the most common reasons employees leave, determine strategies for staff satisfaction using Maslow’s hierarchy of Needs and Hertzberg’s 2 Factor Theory, describe possible motivation for employees to remain, and list low cost, practical strategies that may increase staff morale. Participants must attend the required course length, read handouts, watch videos, answer online questions, and pass a post knowledge assessment with a score of 90% or higher (multiple attempts allowed) to earn the CEU certificate. Go the Extra Mile: Building & Sustaining Relationships with Families self paced .5 CEU What does it mean to provide good customer service to the families of the children? Are you portraying a friendly image? Does attitude count? How are first impressions made about you, your classroom, or the facility where you work? Creating lasting first impressions are important, but only if they are favorable! Communication through body language and voice inflection speaks volumes to others. It's not what you are saying as much as how you are saying it! What are the barriers to always providing excellent services? How do we overcome those barriers? Let's learn together how to reap the benefits of providing exceptional service to families! Participants attending this learning event will be able to list the key components to providing professional service, describe effective communication techniques, identify steps to building relationships with families, answer real life scenarios that keep relationships intact, and list strategies to increase the bond between families and the early childhood facility Managing Yourself: Developing a Strong Work Ethic - on demand/self paced (.1 CEU/1 CHC) Employers seek it; performance depends on it; satisfaction is derived from it; and career progression is the fruit of it. What is it? A strong work ethic! Employers and supervisors state that they are searching for new team members with a strong work ethic. Have you established a good professional work ethic? Not to worry if you haven’t, you can develop it! And it’s never too late and it’ll increase the satisfaction you get out of going to work every day with internal pride. Why wouldn’t you want to build it stronger? Join this learning event today to summarize the ways to develop a strong work ethic and to distinguish between examples of a strong and weak work ethic. Stay With Me: Continuity of Care for Infants and Toddlers-Self Paced online (.2 CEU/2 hours) The practice of continuity of care involves ensuring that each infant and toddler interacts primarily with one or two adults in an early care and education setting. This creates for many benefits for children, teachers, and parents. Continuity enhances communication, family partnerships and, children’s feelings of safety and security. Are you aware of the numerous benefits of continuity of care for infants and toddlers? Are there barriers to providing continuity of care? Attend this learning event to be able to define continuity of care, list the benefits, state the relationship between continuity of care and building relationships with parents, as well as list strategies to overcome barriers that may exist Teambuilding Basics -online self-paced (.2 CEU/2 CHC) Have you ever wondered why some teams function really well together and some fall apart after a few weeks? There really is a well proven method to setting up, creating, and maintaining a team. Can your team run like a well-oiled machine, or do you have a squeaky wheel and often run out of grease? Developing, creating and maintaining a team takes work, TEAMWORK! Learn how to evaluate your team and value everyone as an important and integral asset to your team. As a result of attending this learning event, you will identify the stage of development of a team, develop interactive activities for team building at each stage of development, along with naming the 5 key points to successful goal setting for teams. Pick Your Personality: Effective Interactions with Coworkers Self Paced Online -.3 hours/.3 CEU Personalities. So unique and so different. We need them all. Have you ever wondered why some people can handle certain situations easily and other people stumble over their words in a similar situation? Are you often envious of others who can find just the right things to say at just the right time to defuse a difficult situation? We need all different types of personalities to provide to balance to our day. Each person models to those we teach that it is acceptable to be yourself. Attend this learning event to identify different personality types indicated in an online personality assessment and select appropriate responses in workplace scenarios based on personality strengths. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A one year old child hit their head which caused a large bump on the child's forehead. The two staff members in the classroom could not confirm how the incident occurred. One staff member was feeding an infant a bottle and talking with a parent. The other staff member was not moving about the area interacting with the children. .1801(a)(1-5) The violations cited today must be corrected immediately. Mail or email me a corrective action letter addressing the violation, the date the violation was corrected and how the violation was corrected. Also include how you plan to prevent repeat violations in the future. I should receive the letter by April 8, 2025. If you need more time to correct the violation, please contact me. A follow-up visit will be made to verify compliance with supervision within 2 weeks of today’s visit. Feel free to contact me with questions or concerns. I may be reached at 919-819-9386 or email LeAnne.Simpkins@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times