Arrow Christian Preschool

10A NCAC 09 .0102 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: Visit Date: 6/12/2026 Number Present: 27 Completed Date: 6/12/2026 Age: From 0 To 12 Total Minutes: -555 Time In: 09:30 AM Time Out: 12:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with child care requirements for a routine unannounced assessment. The last annual compliance visit was conducted on 2/18/2026. You, Quintala Parham Center Director, assisted me today. Your program currently operates with a Five-Star license. I observed for an extended amount of time in some classrooms. Older children were transitioning to outdoor play. The teacher helped the children line up, guided them to the bathroom area, and had them sit while children completed toileting. She sang songs with the children who were waiting. She supervised those using the bathroom. Children transitioned outdoors. In the room for infants and another room for toddlers, staff completed art activities with the children. Infants crawled around freely on the floor. One infant was sleeping in their crib. The teacher washed the infant’s hand after the child completed the art activity. Another staff person arrived to assist with meeting staff/child ratios. An infant was held while bottle feeding. In the room for toddlers, the staff person sat on the child’s eyelevel and talked with them about their activities. She used a calm, soft voice when she encouraged children to talk with each other. She blew bubbles and children reached to grab the bubbles. Art work that reflected recent activities were displayed. The display included birds with feather and a paper plate with red paint and construction paper that was used to create an apple. In another classroom, the children were playing with dramatic play materials on the outside. Children ran, jumped, and twirled on the merry-go-round. When it was time to transition indoors, the teacher used face to name to have the children line up outside the fenced area. As they transitioned into the building, she used name to face also. They then went to their classroom. Supervision, group size, permit capacity, space capacity complied and staff/child ratio was cited. There were three new staff records reviewed. Staff’s qualifying letter and special training complied. Staff’s CPR and first aid certifications were current. Children’s records were not monitored. Sleep charts were monitored. Program records complied. Fire and sanitation inspections were current. The emergency medical care plan was accessible. ADDITIONAL REQUIREMENTS: General health requirements complied. You explained you do not administer medication. The facility continues to meet requirements for adequate and approved space. The facility’s owner is active/current with the NCSOS. Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator did not notify the Division of new and existing child care providers. G.S. 110-90.2 & .2703(r) 1955 The child care center was not free of lead poisoning hazards as defined in G.S. 1130A-131.7(7). The child care center operator did not complete the steps to ensure the facility was free of lead in paint hazards. 10A NCAC 09 .0601(f) 1959 The child care center was not free of asbestos hazards as defined in G.S. 130A-444(2) and 10A NCAC 09 .0102(4). The child care center operator did not complete the steps required to ensure they are free of asbestos hazards. 10A NCAC 09 .0601(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 26, 2026, I must receive a compliance letter explaining how and when the violation(s) were corrected. Please be aware any information submitted by you is legal documentation. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Antionette Williams 2201 Mail Service Center Raleigh, NC 27699 Antionette.williams@dhhs.nc.gov TECHNICAL ASSISTANCE: ABCMS – You will need to complete the requirements for connecting all staff to the facility’s identification number in the ABCMS. I sent you an email with an attachment on how to complete this process. Let me know if you have any questions. Asbestos/Lead – Today you explained you will complete the required survey to finish the process. A copy of the summary for was reviewed and left with you today. You may contact me at 919-819-9383 or antionette.williams@dhhs.nc.gov. If you have concerns you may also contact Child Care Consultant Supervisor, Michele Remington, at (919)819-9355 or michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: Visit Date: 6/12/2026 Number Present: 27 Completed Date: 6/12/2026 Age: From 0 To 12 Total Minutes: -555 Time In: 09:30 AM Time Out: 12:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with child care requirements for a routine unannounced assessment. The last annual compliance visit was conducted on 2/18/2026. You, Quintala Parham Center Director, assisted me today. Your program currently operates with a Five-Star license. I observed for an extended amount of time in some classrooms. Older children were transitioning to outdoor play. The teacher helped the children line up, guided them to the bathroom area, and had them sit while children completed toileting. She sang songs with the children who were waiting. She supervised those using the bathroom. Children transitioned outdoors. In the room for infants and another room for toddlers, staff completed art activities with the children. Infants crawled around freely on the floor. One infant was sleeping in their crib. The teacher washed the infant’s hand after the child completed the art activity. Another staff person arrived to assist with meeting staff/child ratios. An infant was held while bottle feeding. In the room for toddlers, the staff person sat on the child’s eyelevel and talked with them about their activities. She used a calm, soft voice when she encouraged children to talk with each other. She blew bubbles and children reached to grab the bubbles. Art work that reflected recent activities were displayed. The display included birds with feather and a paper plate with red paint and construction paper that was used to create an apple. In another classroom, the children were playing with dramatic play materials on the outside. Children ran, jumped, and twirled on the merry-go-round. When it was time to transition indoors, the teacher used face to name to have the children line up outside the fenced area. As they transitioned into the building, she used name to face also. They then went to their classroom. Supervision, group size, permit capacity, space capacity complied and staff/child ratio was cited. There were three new staff records reviewed. Staff’s qualifying letter and special training complied. Staff’s CPR and first aid certifications were current. Children’s records were not monitored. Sleep charts were monitored. Program records complied. Fire and sanitation inspections were current. The emergency medical care plan was accessible. ADDITIONAL REQUIREMENTS: General health requirements complied. You explained you do not administer medication. The facility continues to meet requirements for adequate and approved space. The facility’s owner is active/current with the NCSOS. Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator did not notify the Division of new and existing child care providers. G.S. 110-90.2 & .2703(r) 1955 The child care center was not free of lead poisoning hazards as defined in G.S. 1130A-131.7(7). The child care center operator did not complete the steps to ensure the facility was free of lead in paint hazards. 10A NCAC 09 .0601(f) 1959 The child care center was not free of asbestos hazards as defined in G.S. 130A-444(2) and 10A NCAC 09 .0102(4). The child care center operator did not complete the steps required to ensure they are free of asbestos hazards. 10A NCAC 09 .0601(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 26, 2026, I must receive a compliance letter explaining how and when the violation(s) were corrected. Please be aware any information submitted by you is legal documentation. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Antionette Williams 2201 Mail Service Center Raleigh, NC 27699 Antionette.williams@dhhs.nc.gov TECHNICAL ASSISTANCE: ABCMS – You will need to complete the requirements for connecting all staff to the facility’s identification number in the ABCMS. I sent you an email with an attachment on how to complete this process. Let me know if you have any questions. Asbestos/Lead – Today you explained you will complete the required survey to finish the process. A copy of the summary for was reviewed and left with you today. You may contact me at 919-819-9383 or antionette.williams@dhhs.nc.gov. If you have concerns you may also contact Child Care Consultant Supervisor, Michele Remington, at (919)819-9355 or michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: Visit Date: 6/12/2026 Number Present: 27 Completed Date: 6/12/2026 Age: From 0 To 12 Total Minutes: -555 Time In: 09:30 AM Time Out: 12:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with child care requirements for a routine unannounced assessment. The last annual compliance visit was conducted on 2/18/2026. You, Quintala Parham Center Director, assisted me today. Your program currently operates with a Five-Star license. I observed for an extended amount of time in some classrooms. Older children were transitioning to outdoor play. The teacher helped the children line up, guided them to the bathroom area, and had them sit while children completed toileting. She sang songs with the children who were waiting. She supervised those using the bathroom. Children transitioned outdoors. In the room for infants and another room for toddlers, staff completed art activities with the children. Infants crawled around freely on the floor. One infant was sleeping in their crib. The teacher washed the infant’s hand after the child completed the art activity. Another staff person arrived to assist with meeting staff/child ratios. An infant was held while bottle feeding. In the room for toddlers, the staff person sat on the child’s eyelevel and talked with them about their activities. She used a calm, soft voice when she encouraged children to talk with each other. She blew bubbles and children reached to grab the bubbles. Art work that reflected recent activities were displayed. The display included birds with feather and a paper plate with red paint and construction paper that was used to create an apple. In another classroom, the children were playing with dramatic play materials on the outside. Children ran, jumped, and twirled on the merry-go-round. When it was time to transition indoors, the teacher used face to name to have the children line up outside the fenced area. As they transitioned into the building, she used name to face also. They then went to their classroom. Supervision, group size, permit capacity, space capacity complied and staff/child ratio was cited. There were three new staff records reviewed. Staff’s qualifying letter and special training complied. Staff’s CPR and first aid certifications were current. Children’s records were not monitored. Sleep charts were monitored. Program records complied. Fire and sanitation inspections were current. The emergency medical care plan was accessible. ADDITIONAL REQUIREMENTS: General health requirements complied. You explained you do not administer medication. The facility continues to meet requirements for adequate and approved space. The facility’s owner is active/current with the NCSOS. Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator did not notify the Division of new and existing child care providers. G.S. 110-90.2 & .2703(r) 1955 The child care center was not free of lead poisoning hazards as defined in G.S. 1130A-131.7(7). The child care center operator did not complete the steps to ensure the facility was free of lead in paint hazards. 10A NCAC 09 .0601(f) 1959 The child care center was not free of asbestos hazards as defined in G.S. 130A-444(2) and 10A NCAC 09 .0102(4). The child care center operator did not complete the steps required to ensure they are free of asbestos hazards. 10A NCAC 09 .0601(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 26, 2026, I must receive a compliance letter explaining how and when the violation(s) were corrected. Please be aware any information submitted by you is legal documentation. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Antionette Williams 2201 Mail Service Center Raleigh, NC 27699 Antionette.williams@dhhs.nc.gov TECHNICAL ASSISTANCE: ABCMS – You will need to complete the requirements for connecting all staff to the facility’s identification number in the ABCMS. I sent you an email with an attachment on how to complete this process. Let me know if you have any questions. Asbestos/Lead – Today you explained you will complete the required survey to finish the process. A copy of the summary for was reviewed and left with you today. You may contact me at 919-819-9383 or antionette.williams@dhhs.nc.gov. If you have concerns you may also contact Child Care Consultant Supervisor, Michele Remington, at (919)819-9355 or michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: Visit Date: 6/12/2026 Number Present: 27 Completed Date: 6/12/2026 Age: From 0 To 12 Total Minutes: -555 Time In: 09:30 AM Time Out: 12:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with child care requirements for a routine unannounced assessment. The last annual compliance visit was conducted on 2/18/2026. You, Quintala Parham Center Director, assisted me today. Your program currently operates with a Five-Star license. I observed for an extended amount of time in some classrooms. Older children were transitioning to outdoor play. The teacher helped the children line up, guided them to the bathroom area, and had them sit while children completed toileting. She sang songs with the children who were waiting. She supervised those using the bathroom. Children transitioned outdoors. In the room for infants and another room for toddlers, staff completed art activities with the children. Infants crawled around freely on the floor. One infant was sleeping in their crib. The teacher washed the infant’s hand after the child completed the art activity. Another staff person arrived to assist with meeting staff/child ratios. An infant was held while bottle feeding. In the room for toddlers, the staff person sat on the child’s eyelevel and talked with them about their activities. She used a calm, soft voice when she encouraged children to talk with each other. She blew bubbles and children reached to grab the bubbles. Art work that reflected recent activities were displayed. The display included birds with feather and a paper plate with red paint and construction paper that was used to create an apple. In another classroom, the children were playing with dramatic play materials on the outside. Children ran, jumped, and twirled on the merry-go-round. When it was time to transition indoors, the teacher used face to name to have the children line up outside the fenced area. As they transitioned into the building, she used name to face also. They then went to their classroom. Supervision, group size, permit capacity, space capacity complied and staff/child ratio was cited. There were three new staff records reviewed. Staff’s qualifying letter and special training complied. Staff’s CPR and first aid certifications were current. Children’s records were not monitored. Sleep charts were monitored. Program records complied. Fire and sanitation inspections were current. The emergency medical care plan was accessible. ADDITIONAL REQUIREMENTS: General health requirements complied. You explained you do not administer medication. The facility continues to meet requirements for adequate and approved space. The facility’s owner is active/current with the NCSOS. Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator did not notify the Division of new and existing child care providers. G.S. 110-90.2 & .2703(r) 1955 The child care center was not free of lead poisoning hazards as defined in G.S. 1130A-131.7(7). The child care center operator did not complete the steps to ensure the facility was free of lead in paint hazards. 10A NCAC 09 .0601(f) 1959 The child care center was not free of asbestos hazards as defined in G.S. 130A-444(2) and 10A NCAC 09 .0102(4). The child care center operator did not complete the steps required to ensure they are free of asbestos hazards. 10A NCAC 09 .0601(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 26, 2026, I must receive a compliance letter explaining how and when the violation(s) were corrected. Please be aware any information submitted by you is legal documentation. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Antionette Williams 2201 Mail Service Center Raleigh, NC 27699 Antionette.williams@dhhs.nc.gov TECHNICAL ASSISTANCE: ABCMS – You will need to complete the requirements for connecting all staff to the facility’s identification number in the ABCMS. I sent you an email with an attachment on how to complete this process. Let me know if you have any questions. Asbestos/Lead – Today you explained you will complete the required survey to finish the process. A copy of the summary for was reviewed and left with you today. You may contact me at 919-819-9383 or antionette.williams@dhhs.nc.gov. If you have concerns you may also contact Child Care Consultant Supervisor, Michele Remington, at (919)819-9355 or michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: 0526-343L Visit Date: 5/28/2026 Number Present: 42 Completed Date: 5/28/2026 Age: From 0 To 5 Total Minutes: 110 Time In: 09:05 AM Time Out: 10:50 AM Time In: 04:10 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate allegations of violations of child care requirements at this child care center. Pamelia Carmon, Investigations Consultant, was also present. Today’s visit was conducted with you, Quintala Parham, Center Director. Staff/child ratios, supervision, capacity, and group size complied. There were forty-two (42) children present. The children were preparing to transition indoors, preparing for today’s graduation, and in classrooms with staff. The allegations were discussed with four (4) staff members. Allegation regarding a staff member was instructed to come to work and leave her sick child unattended in the break room. Today you explained, children are not allowed in the break room. That’s where chemicals and cleaning supplies are stored. You stated that if you are around anyone sick you can easily catch the illness. You explained that only one previously employed staff member has a child. One other staff member interviewed stated she has not seen any children in the break room. Today there were no children observed in the break room. I reviewed the facility’s sick policy (for children and staff). There was not enough information to confirm this allegation. This allegation is unsubstantiated. Allegation regarding the Director refused to allow a staff member who had a medical emergency to leave the facility. You explained that if a staff member gets sick while at the facility, they would leave. You stated you never refused to let a staff member leave who had a medical emergency. I reviewed your facility’s sick policy. The policy does not address what happens when staff have a medical emergency/illness that requires them to leave work. There was not enough information to confirm this allegation. This allegation is unsubstantiated. Allegation regarding the Director verbally assaulting and yelling at a staff member in front of children. You explained that there was an incident where a parent brought food to a classroom for a birthday party at lunch time. You were unaware that the food was being brought to the facility at lunch. When you went to the classroom you informed the staff member that the food could not be served during lunch. You explained you stood at the door of the classroom and tried to talk in a low voice to the staff member. You let the staff member know they cannot have the food because they were expecting a visit from the food program. You explained the parent inside the classroom was upset and started talking loudly. She stated that no one told her that she could not bring the food. You tried to get the parent to calm down but she wouldn’t. According to you, the parent wanted to keep fussing. You stated you did not want that going on in front of the kids. The staff member started to get frustrated. She walked out of the classroom leaving the parent, another teacher, and cook inside the classroom. You went to the bathroom where the staff member was. You asked the staff member what was wrong. You told the staff member to get her things to leave. The staff member and the parent hugged each other in the hallway before they left. One staff member stated she saw the parent crying but did not hear the parent talking. She did not hear the parent arguing. Another staff member stated she stays in her classroom and does not get involved. A third staff member explained that she heard the interaction between you and the staff member get “heated.” According to a staff member, the parent told you that you were being disrespectful. She stated that the parent said that because you were talking loudly. She explained that you were talking loudly and were standing at the door of the classroom. She did not know if you were upset. The other staff member walked out of the classroom to the bathroom without letting anyone know she was leaving. She could hear the two of you in the bathroom. You asked the staff member why was she in the bathroom, because the ratios could be out. She explained she could hear the other staff member talking back from the bathroom. While there was not enough information to substantiate this allegation; the director and another staff member confirmed that an interaction occurred however we are not able to determine if the interactions rise to the level of a violation. This allegation is unsubstantiated. Today you informed us of an incident that occurred while children were preparing to come inside from the playground. A staff member grabbed a child by their upper arm, pulled the child, and sat the child down while still holding on to the child. You explained the child held their arm when the staff person released them. You stated you could tell that the staff member hurt the child’s arm because the child held their own arm in the area where the staff member grabbed it. There was initially a red mark on the child’s upper arm, the mark faded by the end of the day. You went to the staff member and talked with them about how they handled the child. At first the staff member tried to deny it. You explained that you saw the incident happen. According to you and additional documentation you submitted to me today, the staff member stated they were trying to keep the child from running into the street. You told us today that the child was not trying to run into the street. I explained that an incident report must be completed whenever a child receives an injury and the incident must be documented on the incident log. You explained you were not aware that if a child is grabbed that an incident report needed to be completed. Furthermore, you are to self-report incidents involving injuries to children caused by staff to DCDEE. You also disclosed that another staff member informed you that they observed that same staff member use her finger to push a child in the forehead after the child had been fighting with another child. The staff member offered additional information when interviewed. She explained that the child lost their balance but did not fall when they were pushed on the forehead. You explained the incident outside occurred on a Wednesday and the staff member was terminated on that Friday morning prior to starting work. You explained you needed time to make sure you considered what you saw and information that you received from another staff member regarding an incident with another child before firing the staff member. You did not want to make a hasty decision. Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report was not completed when a child received a red mark that faded as the result of an injury. .0802 (e) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member was heard using a "rude" and inappropriate tone with children on a daily basis. G.S. 110-91(10) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A staff member grabbed a child by their upper arm, pulled the child to them, and sat the child down while still holding on to the child. A staff member used their finger to push a child in their forehead. .1803(a)(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 11, 2026, I must receive a compliance letter explaining how and when the violation(s) were corrected. Please be aware any information submitted by you is legal documentation. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Antionette Williams 2201 Mail Service Center Raleigh, NC 27699 Antionette.williams@dhhs.nc.gov TECHNICAL ASSISTANCE: Rough Handling/Nurture Care – During the first three years of a child’s life, they are developing trust, learning emotional regulation, and forming stress responses. When they are handled roughly or spoken to in a manner that is harsh, this may be harmful and teach them how to handle their emotions and stress in an inappropriate manner. It may also disrupt trust between them and their caregiver. As a reminder, you may want to review appropriate practices with your staff as a refresher. If you would like additional resources, you can reach out to Early Years. A handwritten visit summary was provided to you on 05/28/2026 as additional discussion was needed before I was able to finalize the visit. A copy of this visit summary was emailed to you and reviewed by telephone on 05/29/2026. Feel free to contact me with any questions at 919-819-9383 or antionette.williams@dhhs.nc.gov. If you have concerns about today’s visit, you may contact Michele Remington, Supervisor, at 919-819-9355 or michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: 0526-343L Visit Date: 5/28/2026 Number Present: 42 Completed Date: 5/28/2026 Age: From 0 To 5 Total Minutes: 110 Time In: 09:05 AM Time Out: 10:50 AM Time In: 04:10 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate allegations of violations of child care requirements at this child care center. Pamelia Carmon, Investigations Consultant, was also present. Today’s visit was conducted with you, Quintala Parham, Center Director. Staff/child ratios, supervision, capacity, and group size complied. There were forty-two (42) children present. The children were preparing to transition indoors, preparing for today’s graduation, and in classrooms with staff. The allegations were discussed with four (4) staff members. Allegation regarding a staff member was instructed to come to work and leave her sick child unattended in the break room. Today you explained, children are not allowed in the break room. That’s where chemicals and cleaning supplies are stored. You stated that if you are around anyone sick you can easily catch the illness. You explained that only one previously employed staff member has a child. One other staff member interviewed stated she has not seen any children in the break room. Today there were no children observed in the break room. I reviewed the facility’s sick policy (for children and staff). There was not enough information to confirm this allegation. This allegation is unsubstantiated. Allegation regarding the Director refused to allow a staff member who had a medical emergency to leave the facility. You explained that if a staff member gets sick while at the facility, they would leave. You stated you never refused to let a staff member leave who had a medical emergency. I reviewed your facility’s sick policy. The policy does not address what happens when staff have a medical emergency/illness that requires them to leave work. There was not enough information to confirm this allegation. This allegation is unsubstantiated. Allegation regarding the Director verbally assaulting and yelling at a staff member in front of children. You explained that there was an incident where a parent brought food to a classroom for a birthday party at lunch time. You were unaware that the food was being brought to the facility at lunch. When you went to the classroom you informed the staff member that the food could not be served during lunch. You explained you stood at the door of the classroom and tried to talk in a low voice to the staff member. You let the staff member know they cannot have the food because they were expecting a visit from the food program. You explained the parent inside the classroom was upset and started talking loudly. She stated that no one told her that she could not bring the food. You tried to get the parent to calm down but she wouldn’t. According to you, the parent wanted to keep fussing. You stated you did not want that going on in front of the kids. The staff member started to get frustrated. She walked out of the classroom leaving the parent, another teacher, and cook inside the classroom. You went to the bathroom where the staff member was. You asked the staff member what was wrong. You told the staff member to get her things to leave. The staff member and the parent hugged each other in the hallway before they left. One staff member stated she saw the parent crying but did not hear the parent talking. She did not hear the parent arguing. Another staff member stated she stays in her classroom and does not get involved. A third staff member explained that she heard the interaction between you and the staff member get “heated.” According to a staff member, the parent told you that you were being disrespectful. She stated that the parent said that because you were talking loudly. She explained that you were talking loudly and were standing at the door of the classroom. She did not know if you were upset. The other staff member walked out of the classroom to the bathroom without letting anyone know she was leaving. She could hear the two of you in the bathroom. You asked the staff member why was she in the bathroom, because the ratios could be out. She explained she could hear the other staff member talking back from the bathroom. While there was not enough information to substantiate this allegation; the director and another staff member confirmed that an interaction occurred however we are not able to determine if the interactions rise to the level of a violation. This allegation is unsubstantiated. Today you informed us of an incident that occurred while children were preparing to come inside from the playground. A staff member grabbed a child by their upper arm, pulled the child, and sat the child down while still holding on to the child. You explained the child held their arm when the staff person released them. You stated you could tell that the staff member hurt the child’s arm because the child held their own arm in the area where the staff member grabbed it. There was initially a red mark on the child’s upper arm, the mark faded by the end of the day. You went to the staff member and talked with them about how they handled the child. At first the staff member tried to deny it. You explained that you saw the incident happen. According to you and additional documentation you submitted to me today, the staff member stated they were trying to keep the child from running into the street. You told us today that the child was not trying to run into the street. I explained that an incident report must be completed whenever a child receives an injury and the incident must be documented on the incident log. You explained you were not aware that if a child is grabbed that an incident report needed to be completed. Furthermore, you are to self-report incidents involving injuries to children caused by staff to DCDEE. You also disclosed that another staff member informed you that they observed that same staff member use her finger to push a child in the forehead after the child had been fighting with another child. The staff member offered additional information when interviewed. She explained that the child lost their balance but did not fall when they were pushed on the forehead. You explained the incident outside occurred on a Wednesday and the staff member was terminated on that Friday morning prior to starting work. You explained you needed time to make sure you considered what you saw and information that you received from another staff member regarding an incident with another child before firing the staff member. You did not want to make a hasty decision. Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report was not completed when a child received a red mark that faded as the result of an injury. .0802 (e) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member was heard using a "rude" and inappropriate tone with children on a daily basis. G.S. 110-91(10) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A staff member grabbed a child by their upper arm, pulled the child to them, and sat the child down while still holding on to the child. A staff member used their finger to push a child in their forehead. .1803(a)(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 11, 2026, I must receive a compliance letter explaining how and when the violation(s) were corrected. Please be aware any information submitted by you is legal documentation. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Antionette Williams 2201 Mail Service Center Raleigh, NC 27699 Antionette.williams@dhhs.nc.gov TECHNICAL ASSISTANCE: Rough Handling/Nurture Care – During the first three years of a child’s life, they are developing trust, learning emotional regulation, and forming stress responses. When they are handled roughly or spoken to in a manner that is harsh, this may be harmful and teach them how to handle their emotions and stress in an inappropriate manner. It may also disrupt trust between them and their caregiver. As a reminder, you may want to review appropriate practices with your staff as a refresher. If you would like additional resources, you can reach out to Early Years. A handwritten visit summary was provided to you on 05/28/2026 as additional discussion was needed before I was able to finalize the visit. A copy of this visit summary was emailed to you and reviewed by telephone on 05/29/2026. Feel free to contact me with any questions at 919-819-9383 or antionette.williams@dhhs.nc.gov. If you have concerns about today’s visit, you may contact Michele Remington, Supervisor, at 919-819-9355 or michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0801 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: PAMELIA CARMON Operation Type: Center Case Number: 0426-060A Visit Date: 4/9/2026 Number Present: 51 Completed Date: 4/9/2026 Age: From 0 To 5 Total Minutes: 190 Time In: 08:30 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Catina Barnes, Investigations Consultant accompanied me on the visit today. We were unaccompanied during a walk-through of the facility. During the visit, we discussed the allegations with Quintala Parham, director and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. Staff members were not aware of the activities of a seventeen-month-old child when the child was pushed from the steps of the changing table resulting in an injury to the child. .1801(a)(1-5) 853 Incident logs were not completed and maintained as required. The incident is not being maintained as incident reports are completed. .0802(g)(1-6) 1302 Individual applications were not on file for each child. An application was not available for one child. 10A NCAC 09 .0801(a) 1756 Enhanced staff/child ratios and group sizes were not met. On April 9, 2026, the classroom with toddlers and the classroom with two-year-old children were not in compliance with posted ratios during the visit. 10A NCAC 09 .2818 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident report completed on a child that received medical treatment for an injury received at the center was not submitted to the Division within the mandated time frame. .0802(f) Violations must be corrected immediately. Within one week, by April 16, 2026 you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me, Pamelia Carmon, Investigations Consultant at pamelia.carmon@dhhs.nc.gov. You may contact me at 919-280-2252, or pamelia.carmon@dhhs.nc.gov or Sheronda Harris, Investigations Supervisor at Sheronda.harris@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: PAMELIA CARMON Operation Type: Center Case Number: 0426-060A Visit Date: 4/9/2026 Number Present: 51 Completed Date: 4/9/2026 Age: From 0 To 5 Total Minutes: 190 Time In: 08:30 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Catina Barnes, Investigations Consultant accompanied me on the visit today. We were unaccompanied during a walk-through of the facility. During the visit, we discussed the allegations with Quintala Parham, director and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. Staff members were not aware of the activities of a seventeen-month-old child when the child was pushed from the steps of the changing table resulting in an injury to the child. .1801(a)(1-5) 853 Incident logs were not completed and maintained as required. The incident is not being maintained as incident reports are completed. .0802(g)(1-6) 1302 Individual applications were not on file for each child. An application was not available for one child. 10A NCAC 09 .0801(a) 1756 Enhanced staff/child ratios and group sizes were not met. On April 9, 2026, the classroom with toddlers and the classroom with two-year-old children were not in compliance with posted ratios during the visit. 10A NCAC 09 .2818 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident report completed on a child that received medical treatment for an injury received at the center was not submitted to the Division within the mandated time frame. .0802(f) Violations must be corrected immediately. Within one week, by April 16, 2026 you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me, Pamelia Carmon, Investigations Consultant at pamelia.carmon@dhhs.nc.gov. You may contact me at 919-280-2252, or pamelia.carmon@dhhs.nc.gov or Sheronda Harris, Investigations Supervisor at Sheronda.harris@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: Visit Date: 2/18/2026 Number Present: 44 Completed Date: 2/18/2026 Age: From 0 To 5 Total Minutes: 120 Time In: 11:15 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. A full assessment of child care requirements was conducted. You, Quintala Parham, Center Director. accompanied me as I walked through the facility. Your program currently operates with a Five-star license. Staff/child ratios, supervision, capacity, group size, and staff interaction/discipline all complied. Throughout the facility the children were finishing eating lunch and transitioning to rest time. Children completed routines such as throwing away their leftover food, washing hands and getting items for quiet activities. Children used the bathroom and completed proper handwashing. As children prepared for rest time on their cots, they got blankets and asked for help when needed. Staff assisted children with routines, cleaning up, redirected them when needed, and assisted with getting out cots and sleep covering. In the room for infants, the staff sat with and fed an infant. Some infants were resting. The staff completed the sleep chart. When a child was not ready to rest, the child was taken out of the crib and allowed to play with materials. Health, safety, and program requirements were monitored and complied. Equipment and furnishings were also monitored and were in compliance. All inspections and drills were current. All new staff and a sampling of children’s and existing staff records were monitored, and the information was documented on the children’s records form and the staff and training worksheet. One violation related to staff files was documented. A checklist was also used to monitor compliance. The last annual compliance visit was conducted 3/14/2025. Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member who was employed in February 2026, TB test results was completed on 1/26/2024 and is older than 12 months. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 4, 2026, I must receive a compliance letter explaining how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Antionette Williams 2201 Mail Service Center Raleigh, NC 27699 Antionette.williams@dhhs.nc.gov ABCMS – Today you have been having issues with accessing the code. You have been speaking with a Representative from ABCMS to help with the issue. You explained you are currently working through the issue. ADDITIONAL INFORMATION: Be sure to visit the “What’s New” section of DCDEE website for new information. You may download the most recent version of the Child Care Requirements on DCDEE website. Click the provider tab and scroll down to the child care rules tab. The newest version is dated July 1, 2025. The visit summary was reviewed and left with you today. Feel free to contact me with any questions at 919-819-9383 or antionette.williams@dhhs.nc.gov. You may also contact Michele Remington, Supervisor, if you have any questions at, (919)819-9355 or michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: Visit Date: 6/12/2025 Number Present: 39 Completed Date: 6/16/2025 Age: From 1 To 6 Total Minutes: 165 Time In: 10:15 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with child care requirements for a routine unannounced assessment. The last annual compliance visit was conducted on 13/14/25. You, Quintala Parham, Center Director, assisted me today. Your program currently operates with a Five-Star license. I walked through the child care spaces both indoors and outdoors and observed in the classrooms for an extended amount of time. Children were playing on the outdoor shady playground. Children rode stationary trikes, used the slide, climbed on a pretend vehicle climber, played running games, and interacted with each other. Staff moved around the play area and helped children with interactions, following directions, resolving concerns, and using materials. One group transitioned indoors while another group transitioned indoors in two smaller groups. Supervision, group size, permit capacity, staff/child ratios and space capacity were monitored. One violation related to staff/child ratio was cited. Staff’s qualifying letter and special training were monitored. Two violations related to criminal background check was cited. Staff’s CPR and first aid certifications were monitored. Children’s records were not monitored. Program records complied. Fire and sanitation inspections were current. The emergency medical care plan was accessible. ADDITIONAL REQUIREMENTS: General health requirements complied. The facility continues to meet requirements for adequate and approved space. The facility’s owner is active/current with the NCSOS. Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. One staff member did not complete the criminal background check prior to employment. G.S. 110-90.2(b) 1756 Enhanced staff/child ratios and group sizes were not met. Enhanced staff/child ratio minus one was not met in spaces 1A and 1E. In space 1A there were fifteen children (one three-years-of-age, nine four-years-of-age, four five-years-of-age, and one school-aged) present with one caregiver. In space 1E there were thirteen children (twelve three-years-of-age and one four-years-of-age) present with one caregiver. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 6/26/2025, I must receive a compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Antionette Williams 2201 Mail Service Center Raleigh, NC 27699 Antionette.williams@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 TECHNICAL ASSISTANCE: Criminal Background Check – Criminal background checks (CBC) are completed to protect the children from abuse and reduce liability risks. The CBC process must be completed before a person can begin work; therefore, a Qualification Letter must be on file prior to employment. Any employee in a licensed childcare facility who is ever left alone with a child or group of children for any length of time must have a background check completed through the Division of Child Development and Early Education (DCDEE). Today you explained a staff member was present helping you out due to staffing issues. The staff member was left alone with children for a brief time while children were transitioning indoors. The staff member then assisted with preparing lunch. You explained the staff member was previously qualified years ago. I was unable to locate the staff member’s information in the ABCMS. You explained you would have the staff member complete the online portion of the criminal background check process and schedule to complete fingerprinting as soon as possible. We discussed that the staff member may not return after the end of the business day until a qualifying letter is on file. You stated you will assist in the classroom. Another staff member was returning the next day. You explained you would never have anyone around the children who had a criminal history. Staff/Child Ratio – A staff-to-child ratio is a measure of the number of children for whom each childcare provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. You explained your staffing issues today were a result of one no-call no-show, one staff member who was participating in active-duty training, one staff member who was on vacation, and another staff member who called out sick. You stated you recently hired two staff members. One will start on 6/16/25 and the other is finishing a notice at their current job. You had a family member assist today due to staffing issues. CONSULTATION/REMINDERS: Lead Free Classrooms: You have completed all the requirements for lead in water. You have started the enrollment for the lead in paint and asbestos testing. ABCMS SYSTEM: Today I observed you have staff connected to your information in the ABCMS system. As you complete this step and find you have questions regarding the PROVIDER PORTAL contact the Criminal Background Check Unit at (919) 814-6401 or email: DCDEE_ABCMS_Provider@dhhs.nc.gov. For general questions regarding APPLICANTS, applications, or other CBC questions email: DHHS.CBC.Unit@dhhs.nc.gov or call (919) 814-6401. This visit summary was not left with you today but was sent after the visit. Feel free to contact me with questions at 919-819-9383 or antionette.williams@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: Visit Date: 6/12/2025 Number Present: 39 Completed Date: 6/16/2025 Age: From 1 To 6 Total Minutes: 165 Time In: 10:15 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with child care requirements for a routine unannounced assessment. The last annual compliance visit was conducted on 13/14/25. You, Quintala Parham, Center Director, assisted me today. Your program currently operates with a Five-Star license. I walked through the child care spaces both indoors and outdoors and observed in the classrooms for an extended amount of time. Children were playing on the outdoor shady playground. Children rode stationary trikes, used the slide, climbed on a pretend vehicle climber, played running games, and interacted with each other. Staff moved around the play area and helped children with interactions, following directions, resolving concerns, and using materials. One group transitioned indoors while another group transitioned indoors in two smaller groups. Supervision, group size, permit capacity, staff/child ratios and space capacity were monitored. One violation related to staff/child ratio was cited. Staff’s qualifying letter and special training were monitored. Two violations related to criminal background check was cited. Staff’s CPR and first aid certifications were monitored. Children’s records were not monitored. Program records complied. Fire and sanitation inspections were current. The emergency medical care plan was accessible. ADDITIONAL REQUIREMENTS: General health requirements complied. The facility continues to meet requirements for adequate and approved space. The facility’s owner is active/current with the NCSOS. Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. One staff member did not complete the criminal background check prior to employment. G.S. 110-90.2(b) 1756 Enhanced staff/child ratios and group sizes were not met. Enhanced staff/child ratio minus one was not met in spaces 1A and 1E. In space 1A there were fifteen children (one three-years-of-age, nine four-years-of-age, four five-years-of-age, and one school-aged) present with one caregiver. In space 1E there were thirteen children (twelve three-years-of-age and one four-years-of-age) present with one caregiver. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 6/26/2025, I must receive a compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Antionette Williams 2201 Mail Service Center Raleigh, NC 27699 Antionette.williams@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 TECHNICAL ASSISTANCE: Criminal Background Check – Criminal background checks (CBC) are completed to protect the children from abuse and reduce liability risks. The CBC process must be completed before a person can begin work; therefore, a Qualification Letter must be on file prior to employment. Any employee in a licensed childcare facility who is ever left alone with a child or group of children for any length of time must have a background check completed through the Division of Child Development and Early Education (DCDEE). Today you explained a staff member was present helping you out due to staffing issues. The staff member was left alone with children for a brief time while children were transitioning indoors. The staff member then assisted with preparing lunch. You explained the staff member was previously qualified years ago. I was unable to locate the staff member’s information in the ABCMS. You explained you would have the staff member complete the online portion of the criminal background check process and schedule to complete fingerprinting as soon as possible. We discussed that the staff member may not return after the end of the business day until a qualifying letter is on file. You stated you will assist in the classroom. Another staff member was returning the next day. You explained you would never have anyone around the children who had a criminal history. Staff/Child Ratio – A staff-to-child ratio is a measure of the number of children for whom each childcare provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. You explained your staffing issues today were a result of one no-call no-show, one staff member who was participating in active-duty training, one staff member who was on vacation, and another staff member who called out sick. You stated you recently hired two staff members. One will start on 6/16/25 and the other is finishing a notice at their current job. You had a family member assist today due to staffing issues. CONSULTATION/REMINDERS: Lead Free Classrooms: You have completed all the requirements for lead in water. You have started the enrollment for the lead in paint and asbestos testing. ABCMS SYSTEM: Today I observed you have staff connected to your information in the ABCMS system. As you complete this step and find you have questions regarding the PROVIDER PORTAL contact the Criminal Background Check Unit at (919) 814-6401 or email: DCDEE_ABCMS_Provider@dhhs.nc.gov. For general questions regarding APPLICANTS, applications, or other CBC questions email: DHHS.CBC.Unit@dhhs.nc.gov or call (919) 814-6401. This visit summary was not left with you today but was sent after the visit. Feel free to contact me with questions at 919-819-9383 or antionette.williams@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: Visit Date: 6/12/2025 Number Present: 39 Completed Date: 6/16/2025 Age: From 1 To 6 Total Minutes: 165 Time In: 10:15 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with child care requirements for a routine unannounced assessment. The last annual compliance visit was conducted on 13/14/25. You, Quintala Parham, Center Director, assisted me today. Your program currently operates with a Five-Star license. I walked through the child care spaces both indoors and outdoors and observed in the classrooms for an extended amount of time. Children were playing on the outdoor shady playground. Children rode stationary trikes, used the slide, climbed on a pretend vehicle climber, played running games, and interacted with each other. Staff moved around the play area and helped children with interactions, following directions, resolving concerns, and using materials. One group transitioned indoors while another group transitioned indoors in two smaller groups. Supervision, group size, permit capacity, staff/child ratios and space capacity were monitored. One violation related to staff/child ratio was cited. Staff’s qualifying letter and special training were monitored. Two violations related to criminal background check was cited. Staff’s CPR and first aid certifications were monitored. Children’s records were not monitored. Program records complied. Fire and sanitation inspections were current. The emergency medical care plan was accessible. ADDITIONAL REQUIREMENTS: General health requirements complied. The facility continues to meet requirements for adequate and approved space. The facility’s owner is active/current with the NCSOS. Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. One staff member did not complete the criminal background check prior to employment. G.S. 110-90.2(b) 1756 Enhanced staff/child ratios and group sizes were not met. Enhanced staff/child ratio minus one was not met in spaces 1A and 1E. In space 1A there were fifteen children (one three-years-of-age, nine four-years-of-age, four five-years-of-age, and one school-aged) present with one caregiver. In space 1E there were thirteen children (twelve three-years-of-age and one four-years-of-age) present with one caregiver. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 6/26/2025, I must receive a compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Antionette Williams 2201 Mail Service Center Raleigh, NC 27699 Antionette.williams@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 TECHNICAL ASSISTANCE: Criminal Background Check – Criminal background checks (CBC) are completed to protect the children from abuse and reduce liability risks. The CBC process must be completed before a person can begin work; therefore, a Qualification Letter must be on file prior to employment. Any employee in a licensed childcare facility who is ever left alone with a child or group of children for any length of time must have a background check completed through the Division of Child Development and Early Education (DCDEE). Today you explained a staff member was present helping you out due to staffing issues. The staff member was left alone with children for a brief time while children were transitioning indoors. The staff member then assisted with preparing lunch. You explained the staff member was previously qualified years ago. I was unable to locate the staff member’s information in the ABCMS. You explained you would have the staff member complete the online portion of the criminal background check process and schedule to complete fingerprinting as soon as possible. We discussed that the staff member may not return after the end of the business day until a qualifying letter is on file. You stated you will assist in the classroom. Another staff member was returning the next day. You explained you would never have anyone around the children who had a criminal history. Staff/Child Ratio – A staff-to-child ratio is a measure of the number of children for whom each childcare provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. You explained your staffing issues today were a result of one no-call no-show, one staff member who was participating in active-duty training, one staff member who was on vacation, and another staff member who called out sick. You stated you recently hired two staff members. One will start on 6/16/25 and the other is finishing a notice at their current job. You had a family member assist today due to staffing issues. CONSULTATION/REMINDERS: Lead Free Classrooms: You have completed all the requirements for lead in water. You have started the enrollment for the lead in paint and asbestos testing. ABCMS SYSTEM: Today I observed you have staff connected to your information in the ABCMS system. As you complete this step and find you have questions regarding the PROVIDER PORTAL contact the Criminal Background Check Unit at (919) 814-6401 or email: DCDEE_ABCMS_Provider@dhhs.nc.gov. For general questions regarding APPLICANTS, applications, or other CBC questions email: DHHS.CBC.Unit@dhhs.nc.gov or call (919) 814-6401. This visit summary was not left with you today but was sent after the visit. Feel free to contact me with questions at 919-819-9383 or antionette.williams@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: ARROW CHRISTIAN PRESCHOOL Facility ID: 92003359 Consultant: KIMBERLY GIROUARD Operation Type: Center Case Number: Visit Date: 8/11/2023 Number Present: 46 Completed Date: 8/11/2023 Age: From 0 To 10 Total Minutes: 345 Time In: 11:15 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Upon arrival, I was greeted by the director, Quintala Parham. I completed a walk-through of the facility. At the time of my visit there were a total of 46 children present. The children were observed engaged in circle time, eating lunch, and going down for nap. LICENSE STATUS Currently this center operates with Four Star license issued December 6, 2018. INSPECTIONS I reviewed all required inspections including fire drills, emergency drills, sanitation, fire, and outdoor inspections. Inspections were found to be in compliance. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children. A selection of staff files were reviewed. A selection of children’s files was reviewed. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. A checklist was used to note the requirements I monitored today. The checklist will be provided at the conclusion of the visit. Five violations were cited during today’s visit. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member's First Aid certification expired in June 2023. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff members CPR certification expired in June 2023. .1102(d) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The the required registration for the van used to transport children expired on July 31, 2023. .1002(b) 1327 Accurate records were not maintained for all children. One child was missing the required Summary of the Law. Three children were missing the parent sign off form that they received the facility Operational Policies. One child was missing their required Discipline Policy. One child was missing the required Shaken Baby Syndrome and Abusive Head Trauma policy. G.S. 110-91(9) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. There was one Epi Pen in the directors office for a child enrolled in the program that was not accompanied by the required action plan with the required parent and doctor signatures. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 100%. Any violations cited during today's visit may affect this percentage. TECHNICAL ASSISTANCE I suggested creating a tickler system to alert the program director of upcoming expiring paperwork such as the vehicle registration and CPR & First Aid certification. I also suggested utilizing your work calendar to document when required paperwork is due for each child enrolled and to send reminder emails to parents before you fall out of compliance. I also suggested the director request an emergency medication administration training from her health consultant so all the staff in her facility are knowledgeable and comfortable with administering emergency medication. CONSULTATION During my walk through of the facility I reminded the staff in the toddler classroom of the importance of remaining within arms reach of the children when they are eating. I also suggested to the director that she create one storage area in each classroom that can be locked. Rated License Arrow Christian Preschool is in COHORT 1. Director, Ms. Parham stated she understands she is now in her planning year but may choose to have her Rated License/ERS visit during this planning year. Prior to today’s visit I emailed resources to you that can be helpful as you begin preparing for your Rated License and Environmental Rating Scale visit. As discussed today, it is very important that all your staff create a WORKS account as soon as possible, if they have not already done so, and begin submitting any education that is not already documented in their WORKS account and continue to do so as they complete additional semester credit hours or degrees. We also discussed the importance of contacting partnering agencies such as CCSA and Wake County Smart Start to assist with the preparation for your Rated License/Environmental Rating Scale visit. DCDEE in collaboration with other agencies have started a challenging behavior hotline. To Speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in your classroom please call 1-888-600-1685 and choose Option 1. Please see email for the flyer. CORRECTIVE ACTION LETTER Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. Your letter is due no later than August 25, 2023, and should be emailed to: Kimberly Girouard at Kimberly.Girouard@dhhs.nc.gov. CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-602-2582 or email at Kimberly.Girouard@dhhs.nc.gov. You can also contact my supervisor Meg Riddle at Office: 336-580-6682 or by email at Meg.Riddle@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times