Raeford Kindercare Learning Center

10A NCAC 09 .1801 · Violation

Name of Operation: RAEFORD KINDERCARE LEARNING CENTER Facility ID: 47000312 Consultant: ALECIA PASCHAL Operation Type: Center Case Number: 0426-214L Visit Date: 4/21/2026 Number Present: 72 Completed Date: 4/21/2026 Age: From 0 To 5 Total Minutes: 425 Time In: 07:15 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Shirley Campbell, Director, assisted with the visit. The allegations are as follows: 1.There is a concern that a child was left unsupervised in the hallway. 2.There is a concern that staff/child ratios were not being followed during morning drop-off on Wednesday, April 15, 2026. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also reviewed. Upon arrival at approximately 7:15 a.m., I toured the classrooms and conducted head counts. During this time, several classrooms had only one staff member present, as the second assigned staff member had not yet arrived (typically arriving between 8:00 a.m. and 9:00 a.m.). In Space #8 (eight), I observed ten children ranging in age from two to three years old. While I was present, children were being transitioned to other classrooms as part of morning arrivals and classroom adjustments. Throughout the observation period, children were arriving and transitioning between classrooms; however, proper handwashing procedures were not consistently observed upon arrival in this classroom. As I continued observations in additional classrooms, consistent handwashing practices were not observed in those spaces as well. The Assistant Director, L. Wall, was present in Space #1 (one) with Lead Teacher, C. Harper, due to the number of children present requiring a second staff member. She explained that she monitors classrooms to ensure staff/child ratios are maintained prior to the arrival of the second staff member. She further stated that when staff arrive late or call out, she must remain in a classroom to meet ratio requirements, which can limit her ability to monitor other classrooms. I interviewed administrators and staff who were present on the date specified in the complaint. I also reviewed the Child Supervision Record (CSR) completed on April 15, 2026. The CSR documents the arrival and departure times of both children and staff, as well as classroom transitions. Review of the CSR indicated multiple classrooms were out of compliance with the applicable staff/child ratios for periods of approximately 10 minutes prior to the arrival of the second staff member. In Space #9 (nine) (infant classroom), there were seven infants with one teacher from 8:09 a.m. until 8:19 a.m., when the second teacher arrived. In Space #6 (six) (toddler classroom serving one-year-old children), there were nine children with one teacher at 8:50 a.m. The second teacher arrived at 8:57 a.m. The required staff/child ratio of 1:6 was not maintained during this time. In Space #7 (seven) (toddler classroom serving one-year-old children), there were eight children with one teacher observed at 8:21 a.m. Review of the CSR indicated the classroom was out of ratio from 8:05 a.m. until 9:07 a.m., when the second teacher arrived. In Space #8 (eight) (classroom serving two- and three-year-old children), there were fourteen children with one teacher at 8:35 a.m. The second teacher arrived at 8:45 a.m. In Space #3 (three) (classroom serving two- and three-year-old children), there was one teacher present at 8:35 a.m. with fifteen children until the second teacher arrived at 8:45 a.m. It was also observed that Space #1 (one) serves as the opening classroom beginning at 6:30 a.m. At that time, two staff members were present supervising a mixed-age group of school-age children and children ages three through five. On April 15, due to the infant teacher not yet having arrived, two infants were temporarily present in this classroom. One staff member was observed holding both infants. The infants remained in the classroom for approximately 10 minutes while their parents waited in the hallway. Upon arrival, the infant teacher transitioned the infants to the appropriate classroom. At approximately 7:00 a.m., there were at least 18 children present in Space #1. The second teacher left at that time to escort eleven school-age children to another area, leaving one staff member with the remaining children. The maximum group size for infants is 10. During the investigation, it was determined that the facility did follow its supervision policies and procedures as required by 10A NCAC 09 .1801(a). Both administrators stated they were unaware of any child being left unsupervised in the hallway. Based on available information, the allegation regarding lack of supervision was not substantiated. During the investigation, it was determined that required staff/child ratios and/or group size requirements were not maintained in several classrooms. Therefore, the allegation that staff/child ratios were not followed is substantiated. The following violation(s) were documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. There was one teacher with 7(seven) infants, one teacher with 9(nine) one year old children, one teacher with 14 (fourteen) two-year-old children and one teacher with 18 (eighteen) children ranging in age from 0-5 years old on April 15, 2026. GS 110-91(7);.0713(a-d) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Children did not wash their hands upon arrival in multiple classrooms. 15A NCAC 18A .2803(c) Child care programs are expected to achieve and maintain compliance at all times and are required by North Carolina General Statute 110-90(4)(d) to maintain an 18-month compliance history of at least 75%. Any violation (NS) documented may impact the program’s compliance history score. Due to the nature of the violation an administrative action will be recommended, and a complaint follow-up visit will be conducted. This facility is licensed as a five-star program based on National Association for the Education of Young Children accreditation and is therefore required to meet enhanced staff/child ratios and group size requirements. These enhanced ratios and group size requirements must be maintained at all times and will be added to the facility’s license upon reissuance. In accordance with 10A NCAC 09 .1801 (Supervision) and applicable staff/child ratio and group size rules, it is imperative that staff consistently maintain compliance with the required enhanced ratios and group sizes at all times, including during early morning hours and staff transition periods. To ensure compliance with required staff/child ratios during morning hours, the program should implement a structured opening staffing plan that aligns staff schedules with anticipated child arrival patterns. At least two staff members must be assigned and present in any classroom where enrollment may exceed ratio at any time, including during opening transitions. Float staff or administrative personnel should be designated and available to step into classrooms immediately when ratios are at risk due to late arrivals or call-outs. Staff/child counts should be actively monitored and documented at consistent intervals (e.g., every 10 minutes) until all assigned staff have arrived. Children should not be combined into classrooms in a manner that exceeds ratio or group size, even temporarily. Leadership should review attendance trends weekly and adjust staff schedules to ensure coverage is in place before peak arrival times. Staff must be trained to pause transitions, stop accepting additional children into a classroom, or request immediate assistance any time ratios are at risk of being exceeded. It was observed that the opening classroom combines children ages three through school-age during morning arrival times. This arrangement can create a chaotic environment, particularly as school-age children prepare to transition out of the classroom for school. To support a more organized and developmentally appropriate environment, it is recommended that school-age children remain with their assigned school-age teacher in their designated classroom (Space #2), while a separate staff member supervises preschool-aged children in the opening classroom. Separating these age groups will reduce congestion, limit transitions, and allow staff to better focus on supervision, routines, and individual needs. Establishing a consistent morning structure will support smoother transitions, reduce confusion, and improve overall classroom management during high-traffic arrival periods. In accordance with 10A NCAC 09 .2812 (Sanitation), children are required to wash their hands upon arrival to the child care facility to reduce the spread of communicable diseases and maintain a sanitary environment. During the visit, handwashing upon arrival was not consistently observed across multiple classrooms. Compliance with this rule is essential to protect the health of all children and staff, particularly during high-traffic arrival times when germs are most easily introduced into the environment. To support compliance, the program should establish a consistent arrival routine in which each child is directed to wash their hands immediately upon entering the classroom or designated entry area. Parents may also be encouraged to assist their child with handwashing upon arrival to support this process and allow teaching staff to maintain accurate supervision and staff/child ratios during peak drop-off times. Staff should be assigned specific roles during arrival (e.g., one staff member monitoring ratios and transitions, another supporting handwashing) to ensure both requirements are met without interruption. Both ratio monitoring and handwashing require a high level of staff diligence, and without a structured plan, handwashing can become a distraction from supervision responsibilities. Leadership should provide training, post visual reminders, and conduct routine monitoring to ensure this practice is implemented consistently. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, the Visit Summary was reviewed with you and signed. There were no additional staff since my last visit. Contact me at Alecia Paschal, Child Care Consultant, by phone at 910-489-0413, or by email at alecia.paschal@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, by phone at (910) 709-4160, or by email at Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2812 · Violation

Name of Operation: RAEFORD KINDERCARE LEARNING CENTER Facility ID: 47000312 Consultant: ALECIA PASCHAL Operation Type: Center Case Number: 0426-214L Visit Date: 4/21/2026 Number Present: 72 Completed Date: 4/21/2026 Age: From 0 To 5 Total Minutes: 425 Time In: 07:15 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Shirley Campbell, Director, assisted with the visit. The allegations are as follows: 1.There is a concern that a child was left unsupervised in the hallway. 2.There is a concern that staff/child ratios were not being followed during morning drop-off on Wednesday, April 15, 2026. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also reviewed. Upon arrival at approximately 7:15 a.m., I toured the classrooms and conducted head counts. During this time, several classrooms had only one staff member present, as the second assigned staff member had not yet arrived (typically arriving between 8:00 a.m. and 9:00 a.m.). In Space #8 (eight), I observed ten children ranging in age from two to three years old. While I was present, children were being transitioned to other classrooms as part of morning arrivals and classroom adjustments. Throughout the observation period, children were arriving and transitioning between classrooms; however, proper handwashing procedures were not consistently observed upon arrival in this classroom. As I continued observations in additional classrooms, consistent handwashing practices were not observed in those spaces as well. The Assistant Director, L. Wall, was present in Space #1 (one) with Lead Teacher, C. Harper, due to the number of children present requiring a second staff member. She explained that she monitors classrooms to ensure staff/child ratios are maintained prior to the arrival of the second staff member. She further stated that when staff arrive late or call out, she must remain in a classroom to meet ratio requirements, which can limit her ability to monitor other classrooms. I interviewed administrators and staff who were present on the date specified in the complaint. I also reviewed the Child Supervision Record (CSR) completed on April 15, 2026. The CSR documents the arrival and departure times of both children and staff, as well as classroom transitions. Review of the CSR indicated multiple classrooms were out of compliance with the applicable staff/child ratios for periods of approximately 10 minutes prior to the arrival of the second staff member. In Space #9 (nine) (infant classroom), there were seven infants with one teacher from 8:09 a.m. until 8:19 a.m., when the second teacher arrived. In Space #6 (six) (toddler classroom serving one-year-old children), there were nine children with one teacher at 8:50 a.m. The second teacher arrived at 8:57 a.m. The required staff/child ratio of 1:6 was not maintained during this time. In Space #7 (seven) (toddler classroom serving one-year-old children), there were eight children with one teacher observed at 8:21 a.m. Review of the CSR indicated the classroom was out of ratio from 8:05 a.m. until 9:07 a.m., when the second teacher arrived. In Space #8 (eight) (classroom serving two- and three-year-old children), there were fourteen children with one teacher at 8:35 a.m. The second teacher arrived at 8:45 a.m. In Space #3 (three) (classroom serving two- and three-year-old children), there was one teacher present at 8:35 a.m. with fifteen children until the second teacher arrived at 8:45 a.m. It was also observed that Space #1 (one) serves as the opening classroom beginning at 6:30 a.m. At that time, two staff members were present supervising a mixed-age group of school-age children and children ages three through five. On April 15, due to the infant teacher not yet having arrived, two infants were temporarily present in this classroom. One staff member was observed holding both infants. The infants remained in the classroom for approximately 10 minutes while their parents waited in the hallway. Upon arrival, the infant teacher transitioned the infants to the appropriate classroom. At approximately 7:00 a.m., there were at least 18 children present in Space #1. The second teacher left at that time to escort eleven school-age children to another area, leaving one staff member with the remaining children. The maximum group size for infants is 10. During the investigation, it was determined that the facility did follow its supervision policies and procedures as required by 10A NCAC 09 .1801(a). Both administrators stated they were unaware of any child being left unsupervised in the hallway. Based on available information, the allegation regarding lack of supervision was not substantiated. During the investigation, it was determined that required staff/child ratios and/or group size requirements were not maintained in several classrooms. Therefore, the allegation that staff/child ratios were not followed is substantiated. The following violation(s) were documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. There was one teacher with 7(seven) infants, one teacher with 9(nine) one year old children, one teacher with 14 (fourteen) two-year-old children and one teacher with 18 (eighteen) children ranging in age from 0-5 years old on April 15, 2026. GS 110-91(7);.0713(a-d) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Children did not wash their hands upon arrival in multiple classrooms. 15A NCAC 18A .2803(c) Child care programs are expected to achieve and maintain compliance at all times and are required by North Carolina General Statute 110-90(4)(d) to maintain an 18-month compliance history of at least 75%. Any violation (NS) documented may impact the program’s compliance history score. Due to the nature of the violation an administrative action will be recommended, and a complaint follow-up visit will be conducted. This facility is licensed as a five-star program based on National Association for the Education of Young Children accreditation and is therefore required to meet enhanced staff/child ratios and group size requirements. These enhanced ratios and group size requirements must be maintained at all times and will be added to the facility’s license upon reissuance. In accordance with 10A NCAC 09 .1801 (Supervision) and applicable staff/child ratio and group size rules, it is imperative that staff consistently maintain compliance with the required enhanced ratios and group sizes at all times, including during early morning hours and staff transition periods. To ensure compliance with required staff/child ratios during morning hours, the program should implement a structured opening staffing plan that aligns staff schedules with anticipated child arrival patterns. At least two staff members must be assigned and present in any classroom where enrollment may exceed ratio at any time, including during opening transitions. Float staff or administrative personnel should be designated and available to step into classrooms immediately when ratios are at risk due to late arrivals or call-outs. Staff/child counts should be actively monitored and documented at consistent intervals (e.g., every 10 minutes) until all assigned staff have arrived. Children should not be combined into classrooms in a manner that exceeds ratio or group size, even temporarily. Leadership should review attendance trends weekly and adjust staff schedules to ensure coverage is in place before peak arrival times. Staff must be trained to pause transitions, stop accepting additional children into a classroom, or request immediate assistance any time ratios are at risk of being exceeded. It was observed that the opening classroom combines children ages three through school-age during morning arrival times. This arrangement can create a chaotic environment, particularly as school-age children prepare to transition out of the classroom for school. To support a more organized and developmentally appropriate environment, it is recommended that school-age children remain with their assigned school-age teacher in their designated classroom (Space #2), while a separate staff member supervises preschool-aged children in the opening classroom. Separating these age groups will reduce congestion, limit transitions, and allow staff to better focus on supervision, routines, and individual needs. Establishing a consistent morning structure will support smoother transitions, reduce confusion, and improve overall classroom management during high-traffic arrival periods. In accordance with 10A NCAC 09 .2812 (Sanitation), children are required to wash their hands upon arrival to the child care facility to reduce the spread of communicable diseases and maintain a sanitary environment. During the visit, handwashing upon arrival was not consistently observed across multiple classrooms. Compliance with this rule is essential to protect the health of all children and staff, particularly during high-traffic arrival times when germs are most easily introduced into the environment. To support compliance, the program should establish a consistent arrival routine in which each child is directed to wash their hands immediately upon entering the classroom or designated entry area. Parents may also be encouraged to assist their child with handwashing upon arrival to support this process and allow teaching staff to maintain accurate supervision and staff/child ratios during peak drop-off times. Staff should be assigned specific roles during arrival (e.g., one staff member monitoring ratios and transitions, another supporting handwashing) to ensure both requirements are met without interruption. Both ratio monitoring and handwashing require a high level of staff diligence, and without a structured plan, handwashing can become a distraction from supervision responsibilities. Leadership should provide training, post visual reminders, and conduct routine monitoring to ensure this practice is implemented consistently. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, the Visit Summary was reviewed with you and signed. There were no additional staff since my last visit. Contact me at Alecia Paschal, Child Care Consultant, by phone at 910-489-0413, or by email at alecia.paschal@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, by phone at (910) 709-4160, or by email at Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: RAEFORD KINDERCARE LEARNING CENTER Facility ID: 47000312 Consultant: ALECIA PASCHAL Operation Type: Center Case Number: 0426-214L Visit Date: 4/21/2026 Number Present: 72 Completed Date: 4/21/2026 Age: From 0 To 5 Total Minutes: 425 Time In: 07:15 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Shirley Campbell, Director, assisted with the visit. The allegations are as follows: 1.There is a concern that a child was left unsupervised in the hallway. 2.There is a concern that staff/child ratios were not being followed during morning drop-off on Wednesday, April 15, 2026. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also reviewed. Upon arrival at approximately 7:15 a.m., I toured the classrooms and conducted head counts. During this time, several classrooms had only one staff member present, as the second assigned staff member had not yet arrived (typically arriving between 8:00 a.m. and 9:00 a.m.). In Space #8 (eight), I observed ten children ranging in age from two to three years old. While I was present, children were being transitioned to other classrooms as part of morning arrivals and classroom adjustments. Throughout the observation period, children were arriving and transitioning between classrooms; however, proper handwashing procedures were not consistently observed upon arrival in this classroom. As I continued observations in additional classrooms, consistent handwashing practices were not observed in those spaces as well. The Assistant Director, L. Wall, was present in Space #1 (one) with Lead Teacher, C. Harper, due to the number of children present requiring a second staff member. She explained that she monitors classrooms to ensure staff/child ratios are maintained prior to the arrival of the second staff member. She further stated that when staff arrive late or call out, she must remain in a classroom to meet ratio requirements, which can limit her ability to monitor other classrooms. I interviewed administrators and staff who were present on the date specified in the complaint. I also reviewed the Child Supervision Record (CSR) completed on April 15, 2026. The CSR documents the arrival and departure times of both children and staff, as well as classroom transitions. Review of the CSR indicated multiple classrooms were out of compliance with the applicable staff/child ratios for periods of approximately 10 minutes prior to the arrival of the second staff member. In Space #9 (nine) (infant classroom), there were seven infants with one teacher from 8:09 a.m. until 8:19 a.m., when the second teacher arrived. In Space #6 (six) (toddler classroom serving one-year-old children), there were nine children with one teacher at 8:50 a.m. The second teacher arrived at 8:57 a.m. The required staff/child ratio of 1:6 was not maintained during this time. In Space #7 (seven) (toddler classroom serving one-year-old children), there were eight children with one teacher observed at 8:21 a.m. Review of the CSR indicated the classroom was out of ratio from 8:05 a.m. until 9:07 a.m., when the second teacher arrived. In Space #8 (eight) (classroom serving two- and three-year-old children), there were fourteen children with one teacher at 8:35 a.m. The second teacher arrived at 8:45 a.m. In Space #3 (three) (classroom serving two- and three-year-old children), there was one teacher present at 8:35 a.m. with fifteen children until the second teacher arrived at 8:45 a.m. It was also observed that Space #1 (one) serves as the opening classroom beginning at 6:30 a.m. At that time, two staff members were present supervising a mixed-age group of school-age children and children ages three through five. On April 15, due to the infant teacher not yet having arrived, two infants were temporarily present in this classroom. One staff member was observed holding both infants. The infants remained in the classroom for approximately 10 minutes while their parents waited in the hallway. Upon arrival, the infant teacher transitioned the infants to the appropriate classroom. At approximately 7:00 a.m., there were at least 18 children present in Space #1. The second teacher left at that time to escort eleven school-age children to another area, leaving one staff member with the remaining children. The maximum group size for infants is 10. During the investigation, it was determined that the facility did follow its supervision policies and procedures as required by 10A NCAC 09 .1801(a). Both administrators stated they were unaware of any child being left unsupervised in the hallway. Based on available information, the allegation regarding lack of supervision was not substantiated. During the investigation, it was determined that required staff/child ratios and/or group size requirements were not maintained in several classrooms. Therefore, the allegation that staff/child ratios were not followed is substantiated. The following violation(s) were documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. There was one teacher with 7(seven) infants, one teacher with 9(nine) one year old children, one teacher with 14 (fourteen) two-year-old children and one teacher with 18 (eighteen) children ranging in age from 0-5 years old on April 15, 2026. GS 110-91(7);.0713(a-d) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Children did not wash their hands upon arrival in multiple classrooms. 15A NCAC 18A .2803(c) Child care programs are expected to achieve and maintain compliance at all times and are required by North Carolina General Statute 110-90(4)(d) to maintain an 18-month compliance history of at least 75%. Any violation (NS) documented may impact the program’s compliance history score. Due to the nature of the violation an administrative action will be recommended, and a complaint follow-up visit will be conducted. This facility is licensed as a five-star program based on National Association for the Education of Young Children accreditation and is therefore required to meet enhanced staff/child ratios and group size requirements. These enhanced ratios and group size requirements must be maintained at all times and will be added to the facility’s license upon reissuance. In accordance with 10A NCAC 09 .1801 (Supervision) and applicable staff/child ratio and group size rules, it is imperative that staff consistently maintain compliance with the required enhanced ratios and group sizes at all times, including during early morning hours and staff transition periods. To ensure compliance with required staff/child ratios during morning hours, the program should implement a structured opening staffing plan that aligns staff schedules with anticipated child arrival patterns. At least two staff members must be assigned and present in any classroom where enrollment may exceed ratio at any time, including during opening transitions. Float staff or administrative personnel should be designated and available to step into classrooms immediately when ratios are at risk due to late arrivals or call-outs. Staff/child counts should be actively monitored and documented at consistent intervals (e.g., every 10 minutes) until all assigned staff have arrived. Children should not be combined into classrooms in a manner that exceeds ratio or group size, even temporarily. Leadership should review attendance trends weekly and adjust staff schedules to ensure coverage is in place before peak arrival times. Staff must be trained to pause transitions, stop accepting additional children into a classroom, or request immediate assistance any time ratios are at risk of being exceeded. It was observed that the opening classroom combines children ages three through school-age during morning arrival times. This arrangement can create a chaotic environment, particularly as school-age children prepare to transition out of the classroom for school. To support a more organized and developmentally appropriate environment, it is recommended that school-age children remain with their assigned school-age teacher in their designated classroom (Space #2), while a separate staff member supervises preschool-aged children in the opening classroom. Separating these age groups will reduce congestion, limit transitions, and allow staff to better focus on supervision, routines, and individual needs. Establishing a consistent morning structure will support smoother transitions, reduce confusion, and improve overall classroom management during high-traffic arrival periods. In accordance with 10A NCAC 09 .2812 (Sanitation), children are required to wash their hands upon arrival to the child care facility to reduce the spread of communicable diseases and maintain a sanitary environment. During the visit, handwashing upon arrival was not consistently observed across multiple classrooms. Compliance with this rule is essential to protect the health of all children and staff, particularly during high-traffic arrival times when germs are most easily introduced into the environment. To support compliance, the program should establish a consistent arrival routine in which each child is directed to wash their hands immediately upon entering the classroom or designated entry area. Parents may also be encouraged to assist their child with handwashing upon arrival to support this process and allow teaching staff to maintain accurate supervision and staff/child ratios during peak drop-off times. Staff should be assigned specific roles during arrival (e.g., one staff member monitoring ratios and transitions, another supporting handwashing) to ensure both requirements are met without interruption. Both ratio monitoring and handwashing require a high level of staff diligence, and without a structured plan, handwashing can become a distraction from supervision responsibilities. Leadership should provide training, post visual reminders, and conduct routine monitoring to ensure this practice is implemented consistently. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, the Visit Summary was reviewed with you and signed. There were no additional staff since my last visit. Contact me at Alecia Paschal, Child Care Consultant, by phone at 910-489-0413, or by email at alecia.paschal@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, by phone at (910) 709-4160, or by email at Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: RAEFORD KINDERCARE LEARNING CENTER Facility ID: 47000312 Consultant: ALECIA PASCHAL Operation Type: Center Case Number: 0426-134L Visit Date: 4/14/2026 Number Present: 106 Completed Date: 4/14/2026 Age: From 0 To 5 Total Minutes: 255 Time In: 09:45 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Shirley Campbell, Director, assisted me with today’s visit. The allegation is as follows: 1.There is a concern that a child was left unsupervised on the playground. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Additionally, I observed the indoor and outdoor space used by the children. I interviewed the administrators. During the investigation, it was determined that the facility did not follow its supervision policies and procedures as required by 10A NCAC 09 .1801(a). At approximately 4:00 PM on Thursday, April 9th, a child remained on the playground while two teachers entered the building through the exterior hallway door with the rest of the class. The children were seated as one teacher began removing coats and jackets. The second teacher closed the door as the children were entering the hallway. The first teacher had just begun counting the children using the name-to-face transition sheet when a parent brought the child inside through the classroom door that exits onto the same playground. The director, assistant director, and supervising teacher estimated that the child was left unattended for less than thirty (30) seconds. The parents were contacted, and the program implemented an additional measure intended to prevent a lapse in supervision. Based on interviews and observations, the allegation that supervision requirements were not followed was substantiated. The following violation(s) were documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child was unsupervised on the playground for approximately thirty (30) seconds. .1801(a)(1-5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Reminder of the Supervision Requirement: All children must be adequately supervised at all times by staff, including during transitions between indoor and outdoor environments. Adequate supervision requires staff to be aware of each child’s location and activity and to position themselves to effectively monitor all children in care. Children shall not be left unattended at any time. (10A NCAC 09 .1801(a)) Technical Assistance: Maintaining adequate supervision during transitions is one of the most critical—and most vulnerable—times in a child care setting, particularly with toddlers who may move quickly, change direction, or not respond consistently to verbal cues. Even brief lapses, such as those occurring during entry from the playground, can result in a child being left behind or separated from the group. All staff share responsibility for active supervision. This includes maintaining constant awareness of group movement, using clear role assignments during transitions (e.g., one staff leading, one staff positioned at the rear), and completing name-to-face counts before, during, and after movement between spaces. Staff should visually confirm that all children have exited an area prior to closing doors or shifting attention to other tasks such as removing coats or beginning classroom routines. Programs are encouraged to strengthen supervision practices by routinely evaluating transition procedures and conducting intentional monitoring activities. One effective strategy is to implement periodic “accountability checks,” such as placing a visual marker or object (e.g., a doll or designated item) in the environment to ensure staff are scanning and accounting for all individuals before leaving a space. Additional strategies include assigning specific staff to conduct final playground sweeps, delaying non-essential tasks until all children are accounted for, and reinforcing consistent use of transition tracking tools. It is important for leadership to regularly review supervision practices with staff and provide ongoing coaching to ensure that policies are not only in place but are consistently implemented. Continuous reflection and adjustment of supervision procedures help prevent lapses and ensure the safety of all children at all times. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, the Visit Summary was reviewed with you and signed. The staff and training worksheet was completed to reflect new staff since your last visit. Contact me at Alecia Paschal, Child Care Consultant, by phone at 910-489-0413, or by email at alecia.paschal@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, by phone at (910) 709-4160, or by email at Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: RAEFORD KINDERCARE LEARNING CENTER Facility ID: 47000312 Consultant: ALECIA PASCHAL Operation Type: Center Case Number: 0426-134L Visit Date: 4/14/2026 Number Present: 106 Completed Date: 4/14/2026 Age: From 0 To 5 Total Minutes: 255 Time In: 09:45 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Shirley Campbell, Director, assisted me with today’s visit. The allegation is as follows: 1.There is a concern that a child was left unsupervised on the playground. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Additionally, I observed the indoor and outdoor space used by the children. I interviewed the administrators. During the investigation, it was determined that the facility did not follow its supervision policies and procedures as required by 10A NCAC 09 .1801(a). At approximately 4:00 PM on Thursday, April 9th, a child remained on the playground while two teachers entered the building through the exterior hallway door with the rest of the class. The children were seated as one teacher began removing coats and jackets. The second teacher closed the door as the children were entering the hallway. The first teacher had just begun counting the children using the name-to-face transition sheet when a parent brought the child inside through the classroom door that exits onto the same playground. The director, assistant director, and supervising teacher estimated that the child was left unattended for less than thirty (30) seconds. The parents were contacted, and the program implemented an additional measure intended to prevent a lapse in supervision. Based on interviews and observations, the allegation that supervision requirements were not followed was substantiated. The following violation(s) were documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child was unsupervised on the playground for approximately thirty (30) seconds. .1801(a)(1-5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Reminder of the Supervision Requirement: All children must be adequately supervised at all times by staff, including during transitions between indoor and outdoor environments. Adequate supervision requires staff to be aware of each child’s location and activity and to position themselves to effectively monitor all children in care. Children shall not be left unattended at any time. (10A NCAC 09 .1801(a)) Technical Assistance: Maintaining adequate supervision during transitions is one of the most critical—and most vulnerable—times in a child care setting, particularly with toddlers who may move quickly, change direction, or not respond consistently to verbal cues. Even brief lapses, such as those occurring during entry from the playground, can result in a child being left behind or separated from the group. All staff share responsibility for active supervision. This includes maintaining constant awareness of group movement, using clear role assignments during transitions (e.g., one staff leading, one staff positioned at the rear), and completing name-to-face counts before, during, and after movement between spaces. Staff should visually confirm that all children have exited an area prior to closing doors or shifting attention to other tasks such as removing coats or beginning classroom routines. Programs are encouraged to strengthen supervision practices by routinely evaluating transition procedures and conducting intentional monitoring activities. One effective strategy is to implement periodic “accountability checks,” such as placing a visual marker or object (e.g., a doll or designated item) in the environment to ensure staff are scanning and accounting for all individuals before leaving a space. Additional strategies include assigning specific staff to conduct final playground sweeps, delaying non-essential tasks until all children are accounted for, and reinforcing consistent use of transition tracking tools. It is important for leadership to regularly review supervision practices with staff and provide ongoing coaching to ensure that policies are not only in place but are consistently implemented. Continuous reflection and adjustment of supervision procedures help prevent lapses and ensure the safety of all children at all times. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, the Visit Summary was reviewed with you and signed. The staff and training worksheet was completed to reflect new staff since your last visit. Contact me at Alecia Paschal, Child Care Consultant, by phone at 910-489-0413, or by email at alecia.paschal@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, by phone at (910) 709-4160, or by email at Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: RAEFORD KINDERCARE LEARNING CENTER Facility ID: 47000312 Consultant: ALECIA PASCHAL Operation Type: Center Case Number: 1025-202L Visit Date: 10/24/2025 Number Present: 92 Completed Date: 10/24/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 12:30 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Shirley Campbell, Director, assisted me with today’s visit. The allegations are as follows: 1.There is a concern that the Center Emergency Medical Plan was not followed. 2.There is a concern that a reportable incident was not documented on an incident report form. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, the indoor and outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. I interviewed the administrators and teachers in the classroom serving one- and two-year-old children regarding the Emergency Medical Care Plan and incident report procedures for this facility. A two-year-old child in care developed noticeable swelling of the mouth and expressed discomfort. The teacher sent a photograph of the child to the mother with a message letting the parent know that there had been a lot of illnesses in the center and that he had a rash and his mouth was swollen. She thought he might be sick. The center Assistant Director confirmed that some children have been sick with diarrhea in the facility. The Assistant Director stated that she assessed the child, and he did have redness around his mouth, but he was not experiencing shortness of breath, wheezing, coughing, vomiting, or other symptoms of a severe allergy and anaphylaxis. She stated that she gave him water and determined that he was not having trouble breathing and he was able to participate in outdoor play. She did call to let the parents know to pick up the child because his face was red and he appeared uncomfortable at approximately 2:30 pm and he was picked up and signed out at 3:30 pm. The child has no known allergies documented in his file and only eats the food and drinks oat milk provided by his parents. The parent later transported the child to the hospital and received medical care. No Epi Pen was administered. The facility did not complete an incident report upon learning that the child had been treated at the hospital. The Assistant Director stated the mother called the center after he was seen at the hospital and told her that he was treated and was doing better. Based on the interviews and observations the allegation that the Emergency Medical Care Plan was not followed was not substantiated. Based on the interviews and observations the allegation that a reportable incident was not documented on an incident report form was substantiated. The following violation was documented: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. A parent informed the Assistant Director that her child was treated for a rash and lip swelling at a medical facility after he was picked up from child care. An incident report was not completed. .0802 (e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A compliance letter is not required because you completed the incident report during the visit. Technical Assistance: Technical assistance was provided to review the requirements of 10A NCAC 09 .0802 and .0803 regarding emergency medical care and incident reporting. The importance of: •Immediate parent notification in medical situations, •Accurate and timely completion of the Incident Report, and •Consistent staff training on the center’s emergency medical care plan was reviewed with the administrator. Staff were reminded that any symptom indicating a possible allergic reaction (e.g., facial or oral swelling, respiratory changes, or repeated vomiting) must be treated as a medical emergency requiring activation of the emergency care plan, possible 911 contact, and immediate parent notification. Documentation of the event must be completed promptly, signed by the parent, and maintained in the child’s file for review. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, the Visit Summary was reviewed with you, signed and a copy was left with you. Contact me at Alecia Paschal, Child Care Consultant, by phone at 910-489-0413, or by email at alecia.paschal@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, by phone at (910) 709-4160, or by email at Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: RAEFORD KINDERCARE LEARNING CENTER Facility ID: 47000312 Consultant: ALECIA PASCHAL Operation Type: Center Case Number: 1025-202L Visit Date: 10/24/2025 Number Present: 92 Completed Date: 10/24/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 12:30 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Shirley Campbell, Director, assisted me with today’s visit. The allegations are as follows: 1.There is a concern that the Center Emergency Medical Plan was not followed. 2.There is a concern that a reportable incident was not documented on an incident report form. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, the indoor and outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. I interviewed the administrators and teachers in the classroom serving one- and two-year-old children regarding the Emergency Medical Care Plan and incident report procedures for this facility. A two-year-old child in care developed noticeable swelling of the mouth and expressed discomfort. The teacher sent a photograph of the child to the mother with a message letting the parent know that there had been a lot of illnesses in the center and that he had a rash and his mouth was swollen. She thought he might be sick. The center Assistant Director confirmed that some children have been sick with diarrhea in the facility. The Assistant Director stated that she assessed the child, and he did have redness around his mouth, but he was not experiencing shortness of breath, wheezing, coughing, vomiting, or other symptoms of a severe allergy and anaphylaxis. She stated that she gave him water and determined that he was not having trouble breathing and he was able to participate in outdoor play. She did call to let the parents know to pick up the child because his face was red and he appeared uncomfortable at approximately 2:30 pm and he was picked up and signed out at 3:30 pm. The child has no known allergies documented in his file and only eats the food and drinks oat milk provided by his parents. The parent later transported the child to the hospital and received medical care. No Epi Pen was administered. The facility did not complete an incident report upon learning that the child had been treated at the hospital. The Assistant Director stated the mother called the center after he was seen at the hospital and told her that he was treated and was doing better. Based on the interviews and observations the allegation that the Emergency Medical Care Plan was not followed was not substantiated. Based on the interviews and observations the allegation that a reportable incident was not documented on an incident report form was substantiated. The following violation was documented: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. A parent informed the Assistant Director that her child was treated for a rash and lip swelling at a medical facility after he was picked up from child care. An incident report was not completed. .0802 (e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A compliance letter is not required because you completed the incident report during the visit. Technical Assistance: Technical assistance was provided to review the requirements of 10A NCAC 09 .0802 and .0803 regarding emergency medical care and incident reporting. The importance of: •Immediate parent notification in medical situations, •Accurate and timely completion of the Incident Report, and •Consistent staff training on the center’s emergency medical care plan was reviewed with the administrator. Staff were reminded that any symptom indicating a possible allergic reaction (e.g., facial or oral swelling, respiratory changes, or repeated vomiting) must be treated as a medical emergency requiring activation of the emergency care plan, possible 911 contact, and immediate parent notification. Documentation of the event must be completed promptly, signed by the parent, and maintained in the child’s file for review. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, the Visit Summary was reviewed with you, signed and a copy was left with you. Contact me at Alecia Paschal, Child Care Consultant, by phone at 910-489-0413, or by email at alecia.paschal@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, by phone at (910) 709-4160, or by email at Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: RAEFORD KINDERCARE LEARNING CENTER Facility ID: 47000312 Consultant: ALECIA PASCHAL Operation Type: Center Case Number: Visit Date: 11/14/2024 Number Present: 99 Completed Date: 11/14/2024 Age: From 0 To 5 Total Minutes: 220 Time In: 09:20 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Dixie Mensah, Assistant Director, was on the premises and I reviewed this visit summary documentation with her at the end of today’s visit. This program currently operates with a five-star license, issued September 10, 2024, based on NAEYC Accreditation. Restrictions include 1st shift, and children under 2 ½ years old in rooms with direct exits only. The last annual compliance visit was conducted on November 30, 2024. The sanitation inspection was completed on February 1, 2024, with a “Superior” classification. The last fire inspection was conducted on August 19, 2024, and your facility was approved for daytime care only. The center's compliance history was ninety-eight percent (98%) on November 7, 2024 and it was reviewed with the operator. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. The Staff and Training Worksheet, the Children's Records Worksheet, and the Annual Compliance Monitoring Checklist were completed during the visit. The NC Secretary of State website was reviewed on November 14, 2024, and KinderCare Education, LLC was listed as current-active. You visited each indoor and outdoor space with me. Children were observed in free play activities, participating in group time and playing in the gyms. Children under twelve months old received care according to individual needs including diapering and bottle feeding. Proper hand washing techniques were observed. Lunch was observed and consisted of a turkey sandwich, sweet potato, mango and milk. The following violations of applicable child care requirements were observed today. Violation Number Comment Rule 1031 Documentation of staff's education, training, and experience was not on file. Documentation of D. Mensah's Recognizing and Responding to Suspicions of Child Maltreatment training was not on file. .0302(d)(1)(B) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. J. Briggs hired on 5/14/24 did not did not successfully complete certification in First Aid appropriate to the age of children in care. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. J. Briggs hired on 5/14/24 did not successfully complete certification in CPR training appropriate to the age of the children in care. .1102(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 2, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. You were extended two additional days due to the Thanksgiving Holiday. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. Mail or email the information to: Alecia Paschal, Child Care Consultant, 509 Pilot Ave, Fayetteville, NC 28303 or to alecia.paschal@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, the Visit Summary was reviewed with you and signed electronically. The Visit Summary, Center Space Capacity and Staff Child Ratio Worksheet, Children’s Records Worksheet and the Annual Monitoring Center Checklist were printed during today’s visit. Contact me at Alecia Paschal, Child Care Consultant, by phone at 910-489-0413, or by email at alecia.paschal@dhhs.nc.gov or Janet Edwards, Licensing Consultant, by phone at (910) 709-4160, or by email at Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times