Cynthia'S Creative Kids Corner

10A NCAC 09 .0713 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 6/3/2026 Number Present: 31 Completed Date: 6/3/2026 Age: From 0 To 9 Total Minutes: 175 Time In: 09:05 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on May 29, 2026, and received a provisional classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was not at the facility but arrived at 9:10am. A walk-through was conducted in the indoor and outdoor areas. Children were observed participating in free play activities. Teachers were seen playing with children in free play activities as well as taking group trips to take care of children’s personal needs. I found capacities, and interactions to be in compliance during today’s visit. Space 3B was over ratio. The age group was one-year-olds and two-year-old children. There was one teacher and 7 children. The ratio for the classroom at that time for the age of the children in care was one teacher to six children. This was corrected during the visit by moving one of the one-year-old children into the infant classroom. I provided technical assistance to the teacher in space 3B about how to maintain ratio. We discussed informing parents that you have reached your ratio for the classroom and cannot take another child until another teacher arrives at the facility. The following violations were cited during todays visit. Violation Number Comment Rule 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Teacher NM was caring for infants in Space 3C. Teacher NM did not complete ITS-SIDS training within 2 months of being hired. .1102(f) 1756 Enhanced staff/child ratios and group sizes were not met. Space 3B had one-year-old and two-year-old children in the space. There was one teacher and seven children present. The ratio for this age group is one teacher to six children. This was corrected during the visit by moving a one-year-old child to the infant classroom in space 3C. 10A NCAC 09 .2818 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. Teacher NM was the only teacher caring for infants and did not complete their ITS-SIDS Training. .01102 (f) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-nine percent (79%). Any violation (s) documented may impact on the compliance history score. On or before June 17, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham-Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements Three violations were cited during today’s inspection concerning: ratios and staff training. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The administrative action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. A training session was scheduled and completed on November 17, 2025. The training included the following topic areas: active supervision, staff/child ratios, safe arrival and departure, space requirements, and health and safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. You have completed three mentoring/modeling sessions. One was completed on February 26, 2026. During this session, classroom management, sanitation, toileting/diapering procedures, and staff responsibilities were discussed. The second was completed March 19, 2026. During the March 19, 2026, session, teachers were given technical assistance on environmental space (creating more room for space 3B), room arrangement, transitions from one activity to the next, and sanitation. A third session was completed on March 26, 2026. The fourth and final session is scheduled for June 13, 2026. Additional technical assistance visit has been scheduled with Ms. Mary Anders for June 16, 2026, and June 23, 2026. Please send me documentation of these sessions once they have been completed. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You sent me an updated copy of your policies and procedures on February 20, 2026. On March 20, 2026, I sent you an email with comments on your policies. You sent me a final updated copy on March 27, 2026. I have reviewed the policies and procedures you sent, and they meet the stipulations in stipulation 4. Please review these policies with your staff and begin following these policies and procedures. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You sent me an updated copy of your policies and procedures on February 20, 2026. On March 20, 2026, I sent you an email with comments on your policies. You sent me a final updated copy on March 27, 2026. I have reviewed the policies and procedures you sent, and they meet the stipulations in stipulation 5. Please review these policies with your staff and begin following these policies and procedures. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A staff meeting with teachers should have been held prior to May 18, 2026, to review the policy and procedures in stipulation 4 and 5. You held a meeting on May 29, 2026. All teachers were in attendance, and the following topics were discussed: Staff/child ratio, supervision, sign-in and sign-out procedure, active supervision throughout the day and during transitions, and meal service expectations. Documentation of the staff meeting included an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation was available for review by representatives of the Division of Child Development and Early Education upon request. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. I reviewed your employee observation plan during today’s visit. Your observation template meets the criteria above for monthly observations, summary of the observation and an opportunity for corrective action. Please add to the purpose of the observation is to monitor staff compliance with center policy and procedures. Once you have added this to the template please send it to me for final approval. Please send this information to me via email by the end of the day on June 5, 2026. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator that meets the education requirements for Level I, must be identified by December 3, 2025. You have identified Ms. Pamela Allen as your additional administrator. Ms. Allen’s education was evaluated on January 30, 2026 by WORKS and meets the Level III Administrator Equivalency for Early Childhood Administrator as well as School Age Administrator. As of December 5, 2025, and every Friday until the action plan is completed you are required to send me a copy of your schedule as well as Mrs. Pamela Allen’s schedule. I continue to receive schedules for each week. Please continue to send me schedules every Friday and update me as changes occur. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by via email of any days that the facility is closed. We discussed applying for your rated license. We discussed the requirements of the Classroom and Instructional Quality Pathway. You are still working on getting each teacher’s WORKS account updated. Once each teacher’s account is updated, please send me your application for a rated license. We will review this information at your next Administrative Action Follow-Up visit. A copy of today’s visit summary was given to you for your records and reviewed with you during the visit. Feel free to contact me at Brandon Fry, Child Care Consultant, at 910-473-4649 or brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1401 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 6/3/2026 Number Present: 31 Completed Date: 6/3/2026 Age: From 0 To 9 Total Minutes: 175 Time In: 09:05 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on May 29, 2026, and received a provisional classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was not at the facility but arrived at 9:10am. A walk-through was conducted in the indoor and outdoor areas. Children were observed participating in free play activities. Teachers were seen playing with children in free play activities as well as taking group trips to take care of children’s personal needs. I found capacities, and interactions to be in compliance during today’s visit. Space 3B was over ratio. The age group was one-year-olds and two-year-old children. There was one teacher and 7 children. The ratio for the classroom at that time for the age of the children in care was one teacher to six children. This was corrected during the visit by moving one of the one-year-old children into the infant classroom. I provided technical assistance to the teacher in space 3B about how to maintain ratio. We discussed informing parents that you have reached your ratio for the classroom and cannot take another child until another teacher arrives at the facility. The following violations were cited during todays visit. Violation Number Comment Rule 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Teacher NM was caring for infants in Space 3C. Teacher NM did not complete ITS-SIDS training within 2 months of being hired. .1102(f) 1756 Enhanced staff/child ratios and group sizes were not met. Space 3B had one-year-old and two-year-old children in the space. There was one teacher and seven children present. The ratio for this age group is one teacher to six children. This was corrected during the visit by moving a one-year-old child to the infant classroom in space 3C. 10A NCAC 09 .2818 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. Teacher NM was the only teacher caring for infants and did not complete their ITS-SIDS Training. .01102 (f) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-nine percent (79%). Any violation (s) documented may impact on the compliance history score. On or before June 17, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham-Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements Three violations were cited during today’s inspection concerning: ratios and staff training. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The administrative action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. A training session was scheduled and completed on November 17, 2025. The training included the following topic areas: active supervision, staff/child ratios, safe arrival and departure, space requirements, and health and safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. You have completed three mentoring/modeling sessions. One was completed on February 26, 2026. During this session, classroom management, sanitation, toileting/diapering procedures, and staff responsibilities were discussed. The second was completed March 19, 2026. During the March 19, 2026, session, teachers were given technical assistance on environmental space (creating more room for space 3B), room arrangement, transitions from one activity to the next, and sanitation. A third session was completed on March 26, 2026. The fourth and final session is scheduled for June 13, 2026. Additional technical assistance visit has been scheduled with Ms. Mary Anders for June 16, 2026, and June 23, 2026. Please send me documentation of these sessions once they have been completed. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You sent me an updated copy of your policies and procedures on February 20, 2026. On March 20, 2026, I sent you an email with comments on your policies. You sent me a final updated copy on March 27, 2026. I have reviewed the policies and procedures you sent, and they meet the stipulations in stipulation 4. Please review these policies with your staff and begin following these policies and procedures. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You sent me an updated copy of your policies and procedures on February 20, 2026. On March 20, 2026, I sent you an email with comments on your policies. You sent me a final updated copy on March 27, 2026. I have reviewed the policies and procedures you sent, and they meet the stipulations in stipulation 5. Please review these policies with your staff and begin following these policies and procedures. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A staff meeting with teachers should have been held prior to May 18, 2026, to review the policy and procedures in stipulation 4 and 5. You held a meeting on May 29, 2026. All teachers were in attendance, and the following topics were discussed: Staff/child ratio, supervision, sign-in and sign-out procedure, active supervision throughout the day and during transitions, and meal service expectations. Documentation of the staff meeting included an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation was available for review by representatives of the Division of Child Development and Early Education upon request. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. I reviewed your employee observation plan during today’s visit. Your observation template meets the criteria above for monthly observations, summary of the observation and an opportunity for corrective action. Please add to the purpose of the observation is to monitor staff compliance with center policy and procedures. Once you have added this to the template please send it to me for final approval. Please send this information to me via email by the end of the day on June 5, 2026. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator that meets the education requirements for Level I, must be identified by December 3, 2025. You have identified Ms. Pamela Allen as your additional administrator. Ms. Allen’s education was evaluated on January 30, 2026 by WORKS and meets the Level III Administrator Equivalency for Early Childhood Administrator as well as School Age Administrator. As of December 5, 2025, and every Friday until the action plan is completed you are required to send me a copy of your schedule as well as Mrs. Pamela Allen’s schedule. I continue to receive schedules for each week. Please continue to send me schedules every Friday and update me as changes occur. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by via email of any days that the facility is closed. We discussed applying for your rated license. We discussed the requirements of the Classroom and Instructional Quality Pathway. You are still working on getting each teacher’s WORKS account updated. Once each teacher’s account is updated, please send me your application for a rated license. We will review this information at your next Administrative Action Follow-Up visit. A copy of today’s visit summary was given to you for your records and reviewed with you during the visit. Feel free to contact me at Brandon Fry, Child Care Consultant, at 910-473-4649 or brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 6/3/2026 Number Present: 31 Completed Date: 6/3/2026 Age: From 0 To 9 Total Minutes: 175 Time In: 09:05 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on May 29, 2026, and received a provisional classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was not at the facility but arrived at 9:10am. A walk-through was conducted in the indoor and outdoor areas. Children were observed participating in free play activities. Teachers were seen playing with children in free play activities as well as taking group trips to take care of children’s personal needs. I found capacities, and interactions to be in compliance during today’s visit. Space 3B was over ratio. The age group was one-year-olds and two-year-old children. There was one teacher and 7 children. The ratio for the classroom at that time for the age of the children in care was one teacher to six children. This was corrected during the visit by moving one of the one-year-old children into the infant classroom. I provided technical assistance to the teacher in space 3B about how to maintain ratio. We discussed informing parents that you have reached your ratio for the classroom and cannot take another child until another teacher arrives at the facility. The following violations were cited during todays visit. Violation Number Comment Rule 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Teacher NM was caring for infants in Space 3C. Teacher NM did not complete ITS-SIDS training within 2 months of being hired. .1102(f) 1756 Enhanced staff/child ratios and group sizes were not met. Space 3B had one-year-old and two-year-old children in the space. There was one teacher and seven children present. The ratio for this age group is one teacher to six children. This was corrected during the visit by moving a one-year-old child to the infant classroom in space 3C. 10A NCAC 09 .2818 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. Teacher NM was the only teacher caring for infants and did not complete their ITS-SIDS Training. .01102 (f) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-nine percent (79%). Any violation (s) documented may impact on the compliance history score. On or before June 17, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham-Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements Three violations were cited during today’s inspection concerning: ratios and staff training. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The administrative action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. A training session was scheduled and completed on November 17, 2025. The training included the following topic areas: active supervision, staff/child ratios, safe arrival and departure, space requirements, and health and safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. You have completed three mentoring/modeling sessions. One was completed on February 26, 2026. During this session, classroom management, sanitation, toileting/diapering procedures, and staff responsibilities were discussed. The second was completed March 19, 2026. During the March 19, 2026, session, teachers were given technical assistance on environmental space (creating more room for space 3B), room arrangement, transitions from one activity to the next, and sanitation. A third session was completed on March 26, 2026. The fourth and final session is scheduled for June 13, 2026. Additional technical assistance visit has been scheduled with Ms. Mary Anders for June 16, 2026, and June 23, 2026. Please send me documentation of these sessions once they have been completed. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You sent me an updated copy of your policies and procedures on February 20, 2026. On March 20, 2026, I sent you an email with comments on your policies. You sent me a final updated copy on March 27, 2026. I have reviewed the policies and procedures you sent, and they meet the stipulations in stipulation 4. Please review these policies with your staff and begin following these policies and procedures. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You sent me an updated copy of your policies and procedures on February 20, 2026. On March 20, 2026, I sent you an email with comments on your policies. You sent me a final updated copy on March 27, 2026. I have reviewed the policies and procedures you sent, and they meet the stipulations in stipulation 5. Please review these policies with your staff and begin following these policies and procedures. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A staff meeting with teachers should have been held prior to May 18, 2026, to review the policy and procedures in stipulation 4 and 5. You held a meeting on May 29, 2026. All teachers were in attendance, and the following topics were discussed: Staff/child ratio, supervision, sign-in and sign-out procedure, active supervision throughout the day and during transitions, and meal service expectations. Documentation of the staff meeting included an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation was available for review by representatives of the Division of Child Development and Early Education upon request. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. I reviewed your employee observation plan during today’s visit. Your observation template meets the criteria above for monthly observations, summary of the observation and an opportunity for corrective action. Please add to the purpose of the observation is to monitor staff compliance with center policy and procedures. Once you have added this to the template please send it to me for final approval. Please send this information to me via email by the end of the day on June 5, 2026. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator that meets the education requirements for Level I, must be identified by December 3, 2025. You have identified Ms. Pamela Allen as your additional administrator. Ms. Allen’s education was evaluated on January 30, 2026 by WORKS and meets the Level III Administrator Equivalency for Early Childhood Administrator as well as School Age Administrator. As of December 5, 2025, and every Friday until the action plan is completed you are required to send me a copy of your schedule as well as Mrs. Pamela Allen’s schedule. I continue to receive schedules for each week. Please continue to send me schedules every Friday and update me as changes occur. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by via email of any days that the facility is closed. We discussed applying for your rated license. We discussed the requirements of the Classroom and Instructional Quality Pathway. You are still working on getting each teacher’s WORKS account updated. Once each teacher’s account is updated, please send me your application for a rated license. We will review this information at your next Administrative Action Follow-Up visit. A copy of today’s visit summary was given to you for your records and reviewed with you during the visit. Feel free to contact me at Brandon Fry, Child Care Consultant, at 910-473-4649 or brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 6/3/2026 Number Present: 31 Completed Date: 6/3/2026 Age: From 0 To 9 Total Minutes: 175 Time In: 09:05 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on May 29, 2026, and received a provisional classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was not at the facility but arrived at 9:10am. A walk-through was conducted in the indoor and outdoor areas. Children were observed participating in free play activities. Teachers were seen playing with children in free play activities as well as taking group trips to take care of children’s personal needs. I found capacities, and interactions to be in compliance during today’s visit. Space 3B was over ratio. The age group was one-year-olds and two-year-old children. There was one teacher and 7 children. The ratio for the classroom at that time for the age of the children in care was one teacher to six children. This was corrected during the visit by moving one of the one-year-old children into the infant classroom. I provided technical assistance to the teacher in space 3B about how to maintain ratio. We discussed informing parents that you have reached your ratio for the classroom and cannot take another child until another teacher arrives at the facility. The following violations were cited during todays visit. Violation Number Comment Rule 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Teacher NM was caring for infants in Space 3C. Teacher NM did not complete ITS-SIDS training within 2 months of being hired. .1102(f) 1756 Enhanced staff/child ratios and group sizes were not met. Space 3B had one-year-old and two-year-old children in the space. There was one teacher and seven children present. The ratio for this age group is one teacher to six children. This was corrected during the visit by moving a one-year-old child to the infant classroom in space 3C. 10A NCAC 09 .2818 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. Teacher NM was the only teacher caring for infants and did not complete their ITS-SIDS Training. .01102 (f) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-nine percent (79%). Any violation (s) documented may impact on the compliance history score. On or before June 17, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham-Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements Three violations were cited during today’s inspection concerning: ratios and staff training. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The administrative action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. A training session was scheduled and completed on November 17, 2025. The training included the following topic areas: active supervision, staff/child ratios, safe arrival and departure, space requirements, and health and safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. You have completed three mentoring/modeling sessions. One was completed on February 26, 2026. During this session, classroom management, sanitation, toileting/diapering procedures, and staff responsibilities were discussed. The second was completed March 19, 2026. During the March 19, 2026, session, teachers were given technical assistance on environmental space (creating more room for space 3B), room arrangement, transitions from one activity to the next, and sanitation. A third session was completed on March 26, 2026. The fourth and final session is scheduled for June 13, 2026. Additional technical assistance visit has been scheduled with Ms. Mary Anders for June 16, 2026, and June 23, 2026. Please send me documentation of these sessions once they have been completed. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You sent me an updated copy of your policies and procedures on February 20, 2026. On March 20, 2026, I sent you an email with comments on your policies. You sent me a final updated copy on March 27, 2026. I have reviewed the policies and procedures you sent, and they meet the stipulations in stipulation 4. Please review these policies with your staff and begin following these policies and procedures. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You sent me an updated copy of your policies and procedures on February 20, 2026. On March 20, 2026, I sent you an email with comments on your policies. You sent me a final updated copy on March 27, 2026. I have reviewed the policies and procedures you sent, and they meet the stipulations in stipulation 5. Please review these policies with your staff and begin following these policies and procedures. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A staff meeting with teachers should have been held prior to May 18, 2026, to review the policy and procedures in stipulation 4 and 5. You held a meeting on May 29, 2026. All teachers were in attendance, and the following topics were discussed: Staff/child ratio, supervision, sign-in and sign-out procedure, active supervision throughout the day and during transitions, and meal service expectations. Documentation of the staff meeting included an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation was available for review by representatives of the Division of Child Development and Early Education upon request. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. I reviewed your employee observation plan during today’s visit. Your observation template meets the criteria above for monthly observations, summary of the observation and an opportunity for corrective action. Please add to the purpose of the observation is to monitor staff compliance with center policy and procedures. Once you have added this to the template please send it to me for final approval. Please send this information to me via email by the end of the day on June 5, 2026. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator that meets the education requirements for Level I, must be identified by December 3, 2025. You have identified Ms. Pamela Allen as your additional administrator. Ms. Allen’s education was evaluated on January 30, 2026 by WORKS and meets the Level III Administrator Equivalency for Early Childhood Administrator as well as School Age Administrator. As of December 5, 2025, and every Friday until the action plan is completed you are required to send me a copy of your schedule as well as Mrs. Pamela Allen’s schedule. I continue to receive schedules for each week. Please continue to send me schedules every Friday and update me as changes occur. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by via email of any days that the facility is closed. We discussed applying for your rated license. We discussed the requirements of the Classroom and Instructional Quality Pathway. You are still working on getting each teacher’s WORKS account updated. Once each teacher’s account is updated, please send me your application for a rated license. We will review this information at your next Administrative Action Follow-Up visit. A copy of today’s visit summary was given to you for your records and reviewed with you during the visit. Feel free to contact me at Brandon Fry, Child Care Consultant, at 910-473-4649 or brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110- 90 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 6/3/2026 Number Present: 31 Completed Date: 6/3/2026 Age: From 0 To 9 Total Minutes: 175 Time In: 09:05 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on May 29, 2026, and received a provisional classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was not at the facility but arrived at 9:10am. A walk-through was conducted in the indoor and outdoor areas. Children were observed participating in free play activities. Teachers were seen playing with children in free play activities as well as taking group trips to take care of children’s personal needs. I found capacities, and interactions to be in compliance during today’s visit. Space 3B was over ratio. The age group was one-year-olds and two-year-old children. There was one teacher and 7 children. The ratio for the classroom at that time for the age of the children in care was one teacher to six children. This was corrected during the visit by moving one of the one-year-old children into the infant classroom. I provided technical assistance to the teacher in space 3B about how to maintain ratio. We discussed informing parents that you have reached your ratio for the classroom and cannot take another child until another teacher arrives at the facility. The following violations were cited during todays visit. Violation Number Comment Rule 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Teacher NM was caring for infants in Space 3C. Teacher NM did not complete ITS-SIDS training within 2 months of being hired. .1102(f) 1756 Enhanced staff/child ratios and group sizes were not met. Space 3B had one-year-old and two-year-old children in the space. There was one teacher and seven children present. The ratio for this age group is one teacher to six children. This was corrected during the visit by moving a one-year-old child to the infant classroom in space 3C. 10A NCAC 09 .2818 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. Teacher NM was the only teacher caring for infants and did not complete their ITS-SIDS Training. .01102 (f) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-nine percent (79%). Any violation (s) documented may impact on the compliance history score. On or before June 17, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham-Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements Three violations were cited during today’s inspection concerning: ratios and staff training. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The administrative action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. A training session was scheduled and completed on November 17, 2025. The training included the following topic areas: active supervision, staff/child ratios, safe arrival and departure, space requirements, and health and safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. You have completed three mentoring/modeling sessions. One was completed on February 26, 2026. During this session, classroom management, sanitation, toileting/diapering procedures, and staff responsibilities were discussed. The second was completed March 19, 2026. During the March 19, 2026, session, teachers were given technical assistance on environmental space (creating more room for space 3B), room arrangement, transitions from one activity to the next, and sanitation. A third session was completed on March 26, 2026. The fourth and final session is scheduled for June 13, 2026. Additional technical assistance visit has been scheduled with Ms. Mary Anders for June 16, 2026, and June 23, 2026. Please send me documentation of these sessions once they have been completed. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You sent me an updated copy of your policies and procedures on February 20, 2026. On March 20, 2026, I sent you an email with comments on your policies. You sent me a final updated copy on March 27, 2026. I have reviewed the policies and procedures you sent, and they meet the stipulations in stipulation 4. Please review these policies with your staff and begin following these policies and procedures. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You sent me an updated copy of your policies and procedures on February 20, 2026. On March 20, 2026, I sent you an email with comments on your policies. You sent me a final updated copy on March 27, 2026. I have reviewed the policies and procedures you sent, and they meet the stipulations in stipulation 5. Please review these policies with your staff and begin following these policies and procedures. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A staff meeting with teachers should have been held prior to May 18, 2026, to review the policy and procedures in stipulation 4 and 5. You held a meeting on May 29, 2026. All teachers were in attendance, and the following topics were discussed: Staff/child ratio, supervision, sign-in and sign-out procedure, active supervision throughout the day and during transitions, and meal service expectations. Documentation of the staff meeting included an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation was available for review by representatives of the Division of Child Development and Early Education upon request. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. I reviewed your employee observation plan during today’s visit. Your observation template meets the criteria above for monthly observations, summary of the observation and an opportunity for corrective action. Please add to the purpose of the observation is to monitor staff compliance with center policy and procedures. Once you have added this to the template please send it to me for final approval. Please send this information to me via email by the end of the day on June 5, 2026. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator that meets the education requirements for Level I, must be identified by December 3, 2025. You have identified Ms. Pamela Allen as your additional administrator. Ms. Allen’s education was evaluated on January 30, 2026 by WORKS and meets the Level III Administrator Equivalency for Early Childhood Administrator as well as School Age Administrator. As of December 5, 2025, and every Friday until the action plan is completed you are required to send me a copy of your schedule as well as Mrs. Pamela Allen’s schedule. I continue to receive schedules for each week. Please continue to send me schedules every Friday and update me as changes occur. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by via email of any days that the facility is closed. We discussed applying for your rated license. We discussed the requirements of the Classroom and Instructional Quality Pathway. You are still working on getting each teacher’s WORKS account updated. Once each teacher’s account is updated, please send me your application for a rated license. We will review this information at your next Administrative Action Follow-Up visit. A copy of today’s visit summary was given to you for your records and reviewed with you during the visit. Feel free to contact me at Brandon Fry, Child Care Consultant, at 910-473-4649 or brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 2/17/2026 Number Present: 16 Completed Date: 2/17/2026 Age: From 0 To 4 Total Minutes: 125 Time In: 09:35 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on July 24, 2025, and received a superior classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was at the facility and assisted during today’s visit. A walk-through was conducted in the indoor and outdoor areas. Children were observed participating in free play activities. Teachers were observed engaging with the children. Technical assistance was given to the infant teacher. The infant teacher asked about helping a child who is experiencing separation anxiety. We discussed ways to help the child transition into child care. Bringing some familiar items from home and posting pictures of the family in the classroom can help create some familiarity in a new environment. While inspecting the outdoor learning space, I observed one toy that was broken. The broken toy was removed from the learning environment and thrown away. There was one violation observed during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A toy in the outdoor learning environment was broken. This was corrected during the visit by the toy being removed and thrown away. G.S. 110-91(6); .0601(b) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-nine percent (79%). Any violation (s) documented may impact the compliance history score. Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there was one violation regarding outdoor play areas and equipment. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The administrative action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. A training session was scheduled and completed on November 17, 2025. The training included the following topic areas: active supervision, staff/child ratios, safe arrival and departure, space requirements, and health and safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Ms. Cockerham-Wright is working with Ms. Mary Anders to schedule the first modeling session. On January 30, 2026, you emailed me stating that you have set up a series of on-site visits with Mrs. Mary Anders. Your first modeling session is scheduled for February 26, 2026. Additional visits will be scheduled during the visit on February 26, 2026. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You were asked to send me an updated policy and procedures by the end of the day on January 23, 2026, during the January 13, 2026, Administrative Action Follow-Up visit. I have not received an updated copy of your policies and procedures following our review on January 8, 2026. Please send me a copy of your policies and procedures by February 20, 2026. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You were asked to send me an updated policy and procedures by the end of the day on January 23, 2026, during the January 13, 2026, Administrative Action Follow-Up visit. I have not received an updated copy of your policies and procedures following our review on January 8, 2026. Please send me a copy of your policies and procedures by February 20, 2026. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator that meets the education requirements for Level I, must be identified by December 3, 2025. You have identified Ms. Pamela Allen as your additional administrator. Ms. Allen’s education was evaluated on January 30, 2026 by WORKS and meets the Level III Administrator Equivalency for Early Childhood Administrator as well as School Age Administrator. As of December 5, 2025, and Friday until the action plan is completed you are required to send me a copy of your schedule as well as Mrs. Pamela Allen’s schedule. Since the January 13, 2026, visit, I have received schedules on the following days: Thursday January 15, 2025, Tuesday January 27, 2026, Friday January 30, 2026, and Monday February 16, 2026. As a reminder schedules are required to be sent to me by the Friday before the following week. The schedules for January 26, 2026, through January 30, 2026, and February 16, 2026, through February 20, 2026, were sent after Friday. We discussed the timeliness of when schedules are sent. I have sent you a reoccurring calendar invite for Friday mornings to remind you to send your schedule for the following week by the end of the day on Friday. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry via email of any days that the facility is closed. Feel free to contact me at Brandon Fry, Child Care Consultant, at 910-473-4649 or brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1401 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 2/17/2026 Number Present: 16 Completed Date: 2/17/2026 Age: From 0 To 4 Total Minutes: 125 Time In: 09:35 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on July 24, 2025, and received a superior classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was at the facility and assisted during today’s visit. A walk-through was conducted in the indoor and outdoor areas. Children were observed participating in free play activities. Teachers were observed engaging with the children. Technical assistance was given to the infant teacher. The infant teacher asked about helping a child who is experiencing separation anxiety. We discussed ways to help the child transition into child care. Bringing some familiar items from home and posting pictures of the family in the classroom can help create some familiarity in a new environment. While inspecting the outdoor learning space, I observed one toy that was broken. The broken toy was removed from the learning environment and thrown away. There was one violation observed during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A toy in the outdoor learning environment was broken. This was corrected during the visit by the toy being removed and thrown away. G.S. 110-91(6); .0601(b) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-nine percent (79%). Any violation (s) documented may impact the compliance history score. Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there was one violation regarding outdoor play areas and equipment. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The administrative action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. A training session was scheduled and completed on November 17, 2025. The training included the following topic areas: active supervision, staff/child ratios, safe arrival and departure, space requirements, and health and safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Ms. Cockerham-Wright is working with Ms. Mary Anders to schedule the first modeling session. On January 30, 2026, you emailed me stating that you have set up a series of on-site visits with Mrs. Mary Anders. Your first modeling session is scheduled for February 26, 2026. Additional visits will be scheduled during the visit on February 26, 2026. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You were asked to send me an updated policy and procedures by the end of the day on January 23, 2026, during the January 13, 2026, Administrative Action Follow-Up visit. I have not received an updated copy of your policies and procedures following our review on January 8, 2026. Please send me a copy of your policies and procedures by February 20, 2026. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You were asked to send me an updated policy and procedures by the end of the day on January 23, 2026, during the January 13, 2026, Administrative Action Follow-Up visit. I have not received an updated copy of your policies and procedures following our review on January 8, 2026. Please send me a copy of your policies and procedures by February 20, 2026. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator that meets the education requirements for Level I, must be identified by December 3, 2025. You have identified Ms. Pamela Allen as your additional administrator. Ms. Allen’s education was evaluated on January 30, 2026 by WORKS and meets the Level III Administrator Equivalency for Early Childhood Administrator as well as School Age Administrator. As of December 5, 2025, and Friday until the action plan is completed you are required to send me a copy of your schedule as well as Mrs. Pamela Allen’s schedule. Since the January 13, 2026, visit, I have received schedules on the following days: Thursday January 15, 2025, Tuesday January 27, 2026, Friday January 30, 2026, and Monday February 16, 2026. As a reminder schedules are required to be sent to me by the Friday before the following week. The schedules for January 26, 2026, through January 30, 2026, and February 16, 2026, through February 20, 2026, were sent after Friday. We discussed the timeliness of when schedules are sent. I have sent you a reoccurring calendar invite for Friday mornings to remind you to send your schedule for the following week by the end of the day on Friday. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry via email of any days that the facility is closed. Feel free to contact me at Brandon Fry, Child Care Consultant, at 910-473-4649 or brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 2/17/2026 Number Present: 16 Completed Date: 2/17/2026 Age: From 0 To 4 Total Minutes: 125 Time In: 09:35 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on July 24, 2025, and received a superior classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was at the facility and assisted during today’s visit. A walk-through was conducted in the indoor and outdoor areas. Children were observed participating in free play activities. Teachers were observed engaging with the children. Technical assistance was given to the infant teacher. The infant teacher asked about helping a child who is experiencing separation anxiety. We discussed ways to help the child transition into child care. Bringing some familiar items from home and posting pictures of the family in the classroom can help create some familiarity in a new environment. While inspecting the outdoor learning space, I observed one toy that was broken. The broken toy was removed from the learning environment and thrown away. There was one violation observed during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A toy in the outdoor learning environment was broken. This was corrected during the visit by the toy being removed and thrown away. G.S. 110-91(6); .0601(b) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-nine percent (79%). Any violation (s) documented may impact the compliance history score. Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there was one violation regarding outdoor play areas and equipment. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The administrative action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. A training session was scheduled and completed on November 17, 2025. The training included the following topic areas: active supervision, staff/child ratios, safe arrival and departure, space requirements, and health and safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Ms. Cockerham-Wright is working with Ms. Mary Anders to schedule the first modeling session. On January 30, 2026, you emailed me stating that you have set up a series of on-site visits with Mrs. Mary Anders. Your first modeling session is scheduled for February 26, 2026. Additional visits will be scheduled during the visit on February 26, 2026. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You were asked to send me an updated policy and procedures by the end of the day on January 23, 2026, during the January 13, 2026, Administrative Action Follow-Up visit. I have not received an updated copy of your policies and procedures following our review on January 8, 2026. Please send me a copy of your policies and procedures by February 20, 2026. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You were asked to send me an updated policy and procedures by the end of the day on January 23, 2026, during the January 13, 2026, Administrative Action Follow-Up visit. I have not received an updated copy of your policies and procedures following our review on January 8, 2026. Please send me a copy of your policies and procedures by February 20, 2026. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator that meets the education requirements for Level I, must be identified by December 3, 2025. You have identified Ms. Pamela Allen as your additional administrator. Ms. Allen’s education was evaluated on January 30, 2026 by WORKS and meets the Level III Administrator Equivalency for Early Childhood Administrator as well as School Age Administrator. As of December 5, 2025, and Friday until the action plan is completed you are required to send me a copy of your schedule as well as Mrs. Pamela Allen’s schedule. Since the January 13, 2026, visit, I have received schedules on the following days: Thursday January 15, 2025, Tuesday January 27, 2026, Friday January 30, 2026, and Monday February 16, 2026. As a reminder schedules are required to be sent to me by the Friday before the following week. The schedules for January 26, 2026, through January 30, 2026, and February 16, 2026, through February 20, 2026, were sent after Friday. We discussed the timeliness of when schedules are sent. I have sent you a reoccurring calendar invite for Friday mornings to remind you to send your schedule for the following week by the end of the day on Friday. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry via email of any days that the facility is closed. Feel free to contact me at Brandon Fry, Child Care Consultant, at 910-473-4649 or brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 2/17/2026 Number Present: 16 Completed Date: 2/17/2026 Age: From 0 To 4 Total Minutes: 125 Time In: 09:35 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on July 24, 2025, and received a superior classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was at the facility and assisted during today’s visit. A walk-through was conducted in the indoor and outdoor areas. Children were observed participating in free play activities. Teachers were observed engaging with the children. Technical assistance was given to the infant teacher. The infant teacher asked about helping a child who is experiencing separation anxiety. We discussed ways to help the child transition into child care. Bringing some familiar items from home and posting pictures of the family in the classroom can help create some familiarity in a new environment. While inspecting the outdoor learning space, I observed one toy that was broken. The broken toy was removed from the learning environment and thrown away. There was one violation observed during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A toy in the outdoor learning environment was broken. This was corrected during the visit by the toy being removed and thrown away. G.S. 110-91(6); .0601(b) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-nine percent (79%). Any violation (s) documented may impact the compliance history score. Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there was one violation regarding outdoor play areas and equipment. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The administrative action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. A training session was scheduled and completed on November 17, 2025. The training included the following topic areas: active supervision, staff/child ratios, safe arrival and departure, space requirements, and health and safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Ms. Cockerham-Wright is working with Ms. Mary Anders to schedule the first modeling session. On January 30, 2026, you emailed me stating that you have set up a series of on-site visits with Mrs. Mary Anders. Your first modeling session is scheduled for February 26, 2026. Additional visits will be scheduled during the visit on February 26, 2026. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You were asked to send me an updated policy and procedures by the end of the day on January 23, 2026, during the January 13, 2026, Administrative Action Follow-Up visit. I have not received an updated copy of your policies and procedures following our review on January 8, 2026. Please send me a copy of your policies and procedures by February 20, 2026. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You were asked to send me an updated policy and procedures by the end of the day on January 23, 2026, during the January 13, 2026, Administrative Action Follow-Up visit. I have not received an updated copy of your policies and procedures following our review on January 8, 2026. Please send me a copy of your policies and procedures by February 20, 2026. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator that meets the education requirements for Level I, must be identified by December 3, 2025. You have identified Ms. Pamela Allen as your additional administrator. Ms. Allen’s education was evaluated on January 30, 2026 by WORKS and meets the Level III Administrator Equivalency for Early Childhood Administrator as well as School Age Administrator. As of December 5, 2025, and Friday until the action plan is completed you are required to send me a copy of your schedule as well as Mrs. Pamela Allen’s schedule. Since the January 13, 2026, visit, I have received schedules on the following days: Thursday January 15, 2025, Tuesday January 27, 2026, Friday January 30, 2026, and Monday February 16, 2026. As a reminder schedules are required to be sent to me by the Friday before the following week. The schedules for January 26, 2026, through January 30, 2026, and February 16, 2026, through February 20, 2026, were sent after Friday. We discussed the timeliness of when schedules are sent. I have sent you a reoccurring calendar invite for Friday mornings to remind you to send your schedule for the following week by the end of the day on Friday. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry via email of any days that the facility is closed. Feel free to contact me at Brandon Fry, Child Care Consultant, at 910-473-4649 or brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110- 90 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 2/17/2026 Number Present: 16 Completed Date: 2/17/2026 Age: From 0 To 4 Total Minutes: 125 Time In: 09:35 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on July 24, 2025, and received a superior classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was at the facility and assisted during today’s visit. A walk-through was conducted in the indoor and outdoor areas. Children were observed participating in free play activities. Teachers were observed engaging with the children. Technical assistance was given to the infant teacher. The infant teacher asked about helping a child who is experiencing separation anxiety. We discussed ways to help the child transition into child care. Bringing some familiar items from home and posting pictures of the family in the classroom can help create some familiarity in a new environment. While inspecting the outdoor learning space, I observed one toy that was broken. The broken toy was removed from the learning environment and thrown away. There was one violation observed during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A toy in the outdoor learning environment was broken. This was corrected during the visit by the toy being removed and thrown away. G.S. 110-91(6); .0601(b) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-nine percent (79%). Any violation (s) documented may impact the compliance history score. Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there was one violation regarding outdoor play areas and equipment. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The administrative action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. A training session was scheduled and completed on November 17, 2025. The training included the following topic areas: active supervision, staff/child ratios, safe arrival and departure, space requirements, and health and safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Ms. Cockerham-Wright is working with Ms. Mary Anders to schedule the first modeling session. On January 30, 2026, you emailed me stating that you have set up a series of on-site visits with Mrs. Mary Anders. Your first modeling session is scheduled for February 26, 2026. Additional visits will be scheduled during the visit on February 26, 2026. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You were asked to send me an updated policy and procedures by the end of the day on January 23, 2026, during the January 13, 2026, Administrative Action Follow-Up visit. I have not received an updated copy of your policies and procedures following our review on January 8, 2026. Please send me a copy of your policies and procedures by February 20, 2026. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. A revised copy of your policies and procedures was sent to me via email on December 3, 2025. We met via phone on January 8, 2026, to discuss your policies and procedures. You were asked to send me an updated policy and procedures by the end of the day on January 23, 2026, during the January 13, 2026, Administrative Action Follow-Up visit. I have not received an updated copy of your policies and procedures following our review on January 8, 2026. Please send me a copy of your policies and procedures by February 20, 2026. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator that meets the education requirements for Level I, must be identified by December 3, 2025. You have identified Ms. Pamela Allen as your additional administrator. Ms. Allen’s education was evaluated on January 30, 2026 by WORKS and meets the Level III Administrator Equivalency for Early Childhood Administrator as well as School Age Administrator. As of December 5, 2025, and Friday until the action plan is completed you are required to send me a copy of your schedule as well as Mrs. Pamela Allen’s schedule. Since the January 13, 2026, visit, I have received schedules on the following days: Thursday January 15, 2025, Tuesday January 27, 2026, Friday January 30, 2026, and Monday February 16, 2026. As a reminder schedules are required to be sent to me by the Friday before the following week. The schedules for January 26, 2026, through January 30, 2026, and February 16, 2026, through February 20, 2026, were sent after Friday. We discussed the timeliness of when schedules are sent. I have sent you a reoccurring calendar invite for Friday mornings to remind you to send your schedule for the following week by the end of the day on Friday. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry via email of any days that the facility is closed. Feel free to contact me at Brandon Fry, Child Care Consultant, at 910-473-4649 or brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 17 Completed Date: 12/8/2025 Age: From 1 To 4 Total Minutes: 249 Time In: 10:21 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a Probationary license, issued September 11, 2025. The sanitation inspection was completed July 24, 2025, with a “Superior” classification. The last fire inspection was conducted July 24, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy six percent as of December 8, 2025. Upon arrival, I introduced myself to the teachers and informed them of the reason of today’s visit. I asked if the Administrator, Ms. Cynthia Cockerham Wright, was at the facility. I was informed that they were at an appointment and would be at the center shortly. Ms. Cockerham Wright arrived within fifteen minutes of my arrival. During today’s visit, I observed children in the indoor learning environments. Children were participating in general personal care routines and free play activities. Teachers were seen walking around the room engaging with children during play. I found supervision, ratios, and interactions to be in compliance. The following were also inspected during today’s visit: program requirements, equipment, furnishings, staff/child ratios, supervision, medication, medication administration, outdoor learning environments, and program records including staff records and children records. Lunch was observed and consisted of turkey sandwiches, apples, broccoli, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current Activity plan was not posted in the School Age Room. This was corrected during the visit by posting the current activity plan. GS 110-91(12); .0508(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff CCW and JC did not have a updated annual health questionnaire. This was corrected during the visit by completing the questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff CCW did not update their emergency contact information annually. This was corrected during the visit by filling out a new emergency information form. .0701(a) 1043 All staff records, except financial records, were not made available for review. Required documents for staff SG were not available for review. G.S. 110-91( 9) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Children 2, 3, and 4 did not have annually updated emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A health assessment record was not on file for child 1. GS110-91(1) 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. Teachers JW and CC have not completed the Basic School Age Care (BSAC) training. .2510(c) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facilities ABCMS Provider Portal is not current with all employees. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher JB dud not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there were nine violations regarding staff records, children records, and activity plans. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. The mandatory training was held on November 17, 2025, 4:00 PM -7:00 PM. The following topics were discussed at the training: Active Supervision, Staff/Child Ratio, Safe Arrival and Departure, Space Requirements, and Health and Safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Modeling sessions are still being scheduled as Ms. Cockerham-Wright and Ms. Jett discuss availability. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. You identified that you intend to hire Ms. Pamela Allen as your administrator. Ms. Allen’s CBC cleared on December 5, 2025. Ms. Allen’s registration is pending in DCDEE WORKS. Please have Ms. Allen complete her registration in DCDEE WORKS by December 12, 2025. Please remember to email me your schedule and Ms. Allen’s schedule every Friday for the following week. Failure to meet all the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Violations regarding staff records and children records were cited during today’s inspection. Please use the staff records checklist and child’s file checklist provided on the DCDEE website to ensure that all documents are on file within the required timeframes. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by email of any days that the facility is closed. This visit summary was reviewed with you at the conclusion of today’s visit, and a copy was given to you for your records. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns regarding today’s visit or any additional questions related to your license. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1401 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 17 Completed Date: 12/8/2025 Age: From 1 To 4 Total Minutes: 249 Time In: 10:21 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a Probationary license, issued September 11, 2025. The sanitation inspection was completed July 24, 2025, with a “Superior” classification. The last fire inspection was conducted July 24, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy six percent as of December 8, 2025. Upon arrival, I introduced myself to the teachers and informed them of the reason of today’s visit. I asked if the Administrator, Ms. Cynthia Cockerham Wright, was at the facility. I was informed that they were at an appointment and would be at the center shortly. Ms. Cockerham Wright arrived within fifteen minutes of my arrival. During today’s visit, I observed children in the indoor learning environments. Children were participating in general personal care routines and free play activities. Teachers were seen walking around the room engaging with children during play. I found supervision, ratios, and interactions to be in compliance. The following were also inspected during today’s visit: program requirements, equipment, furnishings, staff/child ratios, supervision, medication, medication administration, outdoor learning environments, and program records including staff records and children records. Lunch was observed and consisted of turkey sandwiches, apples, broccoli, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current Activity plan was not posted in the School Age Room. This was corrected during the visit by posting the current activity plan. GS 110-91(12); .0508(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff CCW and JC did not have a updated annual health questionnaire. This was corrected during the visit by completing the questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff CCW did not update their emergency contact information annually. This was corrected during the visit by filling out a new emergency information form. .0701(a) 1043 All staff records, except financial records, were not made available for review. Required documents for staff SG were not available for review. G.S. 110-91( 9) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Children 2, 3, and 4 did not have annually updated emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A health assessment record was not on file for child 1. GS110-91(1) 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. Teachers JW and CC have not completed the Basic School Age Care (BSAC) training. .2510(c) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facilities ABCMS Provider Portal is not current with all employees. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher JB dud not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there were nine violations regarding staff records, children records, and activity plans. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. The mandatory training was held on November 17, 2025, 4:00 PM -7:00 PM. The following topics were discussed at the training: Active Supervision, Staff/Child Ratio, Safe Arrival and Departure, Space Requirements, and Health and Safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Modeling sessions are still being scheduled as Ms. Cockerham-Wright and Ms. Jett discuss availability. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. You identified that you intend to hire Ms. Pamela Allen as your administrator. Ms. Allen’s CBC cleared on December 5, 2025. Ms. Allen’s registration is pending in DCDEE WORKS. Please have Ms. Allen complete her registration in DCDEE WORKS by December 12, 2025. Please remember to email me your schedule and Ms. Allen’s schedule every Friday for the following week. Failure to meet all the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Violations regarding staff records and children records were cited during today’s inspection. Please use the staff records checklist and child’s file checklist provided on the DCDEE website to ensure that all documents are on file within the required timeframes. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by email of any days that the facility is closed. This visit summary was reviewed with you at the conclusion of today’s visit, and a copy was given to you for your records. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns regarding today’s visit or any additional questions related to your license. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 17 Completed Date: 12/8/2025 Age: From 1 To 4 Total Minutes: 249 Time In: 10:21 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a Probationary license, issued September 11, 2025. The sanitation inspection was completed July 24, 2025, with a “Superior” classification. The last fire inspection was conducted July 24, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy six percent as of December 8, 2025. Upon arrival, I introduced myself to the teachers and informed them of the reason of today’s visit. I asked if the Administrator, Ms. Cynthia Cockerham Wright, was at the facility. I was informed that they were at an appointment and would be at the center shortly. Ms. Cockerham Wright arrived within fifteen minutes of my arrival. During today’s visit, I observed children in the indoor learning environments. Children were participating in general personal care routines and free play activities. Teachers were seen walking around the room engaging with children during play. I found supervision, ratios, and interactions to be in compliance. The following were also inspected during today’s visit: program requirements, equipment, furnishings, staff/child ratios, supervision, medication, medication administration, outdoor learning environments, and program records including staff records and children records. Lunch was observed and consisted of turkey sandwiches, apples, broccoli, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current Activity plan was not posted in the School Age Room. This was corrected during the visit by posting the current activity plan. GS 110-91(12); .0508(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff CCW and JC did not have a updated annual health questionnaire. This was corrected during the visit by completing the questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff CCW did not update their emergency contact information annually. This was corrected during the visit by filling out a new emergency information form. .0701(a) 1043 All staff records, except financial records, were not made available for review. Required documents for staff SG were not available for review. G.S. 110-91( 9) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Children 2, 3, and 4 did not have annually updated emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A health assessment record was not on file for child 1. GS110-91(1) 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. Teachers JW and CC have not completed the Basic School Age Care (BSAC) training. .2510(c) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facilities ABCMS Provider Portal is not current with all employees. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher JB dud not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there were nine violations regarding staff records, children records, and activity plans. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. The mandatory training was held on November 17, 2025, 4:00 PM -7:00 PM. The following topics were discussed at the training: Active Supervision, Staff/Child Ratio, Safe Arrival and Departure, Space Requirements, and Health and Safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Modeling sessions are still being scheduled as Ms. Cockerham-Wright and Ms. Jett discuss availability. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. You identified that you intend to hire Ms. Pamela Allen as your administrator. Ms. Allen’s CBC cleared on December 5, 2025. Ms. Allen’s registration is pending in DCDEE WORKS. Please have Ms. Allen complete her registration in DCDEE WORKS by December 12, 2025. Please remember to email me your schedule and Ms. Allen’s schedule every Friday for the following week. Failure to meet all the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Violations regarding staff records and children records were cited during today’s inspection. Please use the staff records checklist and child’s file checklist provided on the DCDEE website to ensure that all documents are on file within the required timeframes. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by email of any days that the facility is closed. This visit summary was reviewed with you at the conclusion of today’s visit, and a copy was given to you for your records. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns regarding today’s visit or any additional questions related to your license. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 17 Completed Date: 12/8/2025 Age: From 1 To 4 Total Minutes: 249 Time In: 10:21 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a Probationary license, issued September 11, 2025. The sanitation inspection was completed July 24, 2025, with a “Superior” classification. The last fire inspection was conducted July 24, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy six percent as of December 8, 2025. Upon arrival, I introduced myself to the teachers and informed them of the reason of today’s visit. I asked if the Administrator, Ms. Cynthia Cockerham Wright, was at the facility. I was informed that they were at an appointment and would be at the center shortly. Ms. Cockerham Wright arrived within fifteen minutes of my arrival. During today’s visit, I observed children in the indoor learning environments. Children were participating in general personal care routines and free play activities. Teachers were seen walking around the room engaging with children during play. I found supervision, ratios, and interactions to be in compliance. The following were also inspected during today’s visit: program requirements, equipment, furnishings, staff/child ratios, supervision, medication, medication administration, outdoor learning environments, and program records including staff records and children records. Lunch was observed and consisted of turkey sandwiches, apples, broccoli, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current Activity plan was not posted in the School Age Room. This was corrected during the visit by posting the current activity plan. GS 110-91(12); .0508(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff CCW and JC did not have a updated annual health questionnaire. This was corrected during the visit by completing the questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff CCW did not update their emergency contact information annually. This was corrected during the visit by filling out a new emergency information form. .0701(a) 1043 All staff records, except financial records, were not made available for review. Required documents for staff SG were not available for review. G.S. 110-91( 9) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Children 2, 3, and 4 did not have annually updated emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A health assessment record was not on file for child 1. GS110-91(1) 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. Teachers JW and CC have not completed the Basic School Age Care (BSAC) training. .2510(c) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facilities ABCMS Provider Portal is not current with all employees. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher JB dud not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there were nine violations regarding staff records, children records, and activity plans. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. The mandatory training was held on November 17, 2025, 4:00 PM -7:00 PM. The following topics were discussed at the training: Active Supervision, Staff/Child Ratio, Safe Arrival and Departure, Space Requirements, and Health and Safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Modeling sessions are still being scheduled as Ms. Cockerham-Wright and Ms. Jett discuss availability. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. You identified that you intend to hire Ms. Pamela Allen as your administrator. Ms. Allen’s CBC cleared on December 5, 2025. Ms. Allen’s registration is pending in DCDEE WORKS. Please have Ms. Allen complete her registration in DCDEE WORKS by December 12, 2025. Please remember to email me your schedule and Ms. Allen’s schedule every Friday for the following week. Failure to meet all the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Violations regarding staff records and children records were cited during today’s inspection. Please use the staff records checklist and child’s file checklist provided on the DCDEE website to ensure that all documents are on file within the required timeframes. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by email of any days that the facility is closed. This visit summary was reviewed with you at the conclusion of today’s visit, and a copy was given to you for your records. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns regarding today’s visit or any additional questions related to your license. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 17 Completed Date: 12/8/2025 Age: From 1 To 4 Total Minutes: 249 Time In: 10:21 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a Probationary license, issued September 11, 2025. The sanitation inspection was completed July 24, 2025, with a “Superior” classification. The last fire inspection was conducted July 24, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy six percent as of December 8, 2025. Upon arrival, I introduced myself to the teachers and informed them of the reason of today’s visit. I asked if the Administrator, Ms. Cynthia Cockerham Wright, was at the facility. I was informed that they were at an appointment and would be at the center shortly. Ms. Cockerham Wright arrived within fifteen minutes of my arrival. During today’s visit, I observed children in the indoor learning environments. Children were participating in general personal care routines and free play activities. Teachers were seen walking around the room engaging with children during play. I found supervision, ratios, and interactions to be in compliance. The following were also inspected during today’s visit: program requirements, equipment, furnishings, staff/child ratios, supervision, medication, medication administration, outdoor learning environments, and program records including staff records and children records. Lunch was observed and consisted of turkey sandwiches, apples, broccoli, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current Activity plan was not posted in the School Age Room. This was corrected during the visit by posting the current activity plan. GS 110-91(12); .0508(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff CCW and JC did not have a updated annual health questionnaire. This was corrected during the visit by completing the questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff CCW did not update their emergency contact information annually. This was corrected during the visit by filling out a new emergency information form. .0701(a) 1043 All staff records, except financial records, were not made available for review. Required documents for staff SG were not available for review. G.S. 110-91( 9) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Children 2, 3, and 4 did not have annually updated emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A health assessment record was not on file for child 1. GS110-91(1) 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. Teachers JW and CC have not completed the Basic School Age Care (BSAC) training. .2510(c) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facilities ABCMS Provider Portal is not current with all employees. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher JB dud not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there were nine violations regarding staff records, children records, and activity plans. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. The mandatory training was held on November 17, 2025, 4:00 PM -7:00 PM. The following topics were discussed at the training: Active Supervision, Staff/Child Ratio, Safe Arrival and Departure, Space Requirements, and Health and Safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Modeling sessions are still being scheduled as Ms. Cockerham-Wright and Ms. Jett discuss availability. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. You identified that you intend to hire Ms. Pamela Allen as your administrator. Ms. Allen’s CBC cleared on December 5, 2025. Ms. Allen’s registration is pending in DCDEE WORKS. Please have Ms. Allen complete her registration in DCDEE WORKS by December 12, 2025. Please remember to email me your schedule and Ms. Allen’s schedule every Friday for the following week. Failure to meet all the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Violations regarding staff records and children records were cited during today’s inspection. Please use the staff records checklist and child’s file checklist provided on the DCDEE website to ensure that all documents are on file within the required timeframes. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by email of any days that the facility is closed. This visit summary was reviewed with you at the conclusion of today’s visit, and a copy was given to you for your records. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns regarding today’s visit or any additional questions related to your license. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 17 Completed Date: 12/8/2025 Age: From 1 To 4 Total Minutes: 249 Time In: 10:21 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a Probationary license, issued September 11, 2025. The sanitation inspection was completed July 24, 2025, with a “Superior” classification. The last fire inspection was conducted July 24, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy six percent as of December 8, 2025. Upon arrival, I introduced myself to the teachers and informed them of the reason of today’s visit. I asked if the Administrator, Ms. Cynthia Cockerham Wright, was at the facility. I was informed that they were at an appointment and would be at the center shortly. Ms. Cockerham Wright arrived within fifteen minutes of my arrival. During today’s visit, I observed children in the indoor learning environments. Children were participating in general personal care routines and free play activities. Teachers were seen walking around the room engaging with children during play. I found supervision, ratios, and interactions to be in compliance. The following were also inspected during today’s visit: program requirements, equipment, furnishings, staff/child ratios, supervision, medication, medication administration, outdoor learning environments, and program records including staff records and children records. Lunch was observed and consisted of turkey sandwiches, apples, broccoli, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current Activity plan was not posted in the School Age Room. This was corrected during the visit by posting the current activity plan. GS 110-91(12); .0508(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff CCW and JC did not have a updated annual health questionnaire. This was corrected during the visit by completing the questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff CCW did not update their emergency contact information annually. This was corrected during the visit by filling out a new emergency information form. .0701(a) 1043 All staff records, except financial records, were not made available for review. Required documents for staff SG were not available for review. G.S. 110-91( 9) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Children 2, 3, and 4 did not have annually updated emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A health assessment record was not on file for child 1. GS110-91(1) 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. Teachers JW and CC have not completed the Basic School Age Care (BSAC) training. .2510(c) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facilities ABCMS Provider Portal is not current with all employees. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher JB dud not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there were nine violations regarding staff records, children records, and activity plans. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. The mandatory training was held on November 17, 2025, 4:00 PM -7:00 PM. The following topics were discussed at the training: Active Supervision, Staff/Child Ratio, Safe Arrival and Departure, Space Requirements, and Health and Safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Modeling sessions are still being scheduled as Ms. Cockerham-Wright and Ms. Jett discuss availability. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. You identified that you intend to hire Ms. Pamela Allen as your administrator. Ms. Allen’s CBC cleared on December 5, 2025. Ms. Allen’s registration is pending in DCDEE WORKS. Please have Ms. Allen complete her registration in DCDEE WORKS by December 12, 2025. Please remember to email me your schedule and Ms. Allen’s schedule every Friday for the following week. Failure to meet all the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Violations regarding staff records and children records were cited during today’s inspection. Please use the staff records checklist and child’s file checklist provided on the DCDEE website to ensure that all documents are on file within the required timeframes. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by email of any days that the facility is closed. This visit summary was reviewed with you at the conclusion of today’s visit, and a copy was given to you for your records. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns regarding today’s visit or any additional questions related to your license. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 17 Completed Date: 12/8/2025 Age: From 1 To 4 Total Minutes: 249 Time In: 10:21 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a Probationary license, issued September 11, 2025. The sanitation inspection was completed July 24, 2025, with a “Superior” classification. The last fire inspection was conducted July 24, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy six percent as of December 8, 2025. Upon arrival, I introduced myself to the teachers and informed them of the reason of today’s visit. I asked if the Administrator, Ms. Cynthia Cockerham Wright, was at the facility. I was informed that they were at an appointment and would be at the center shortly. Ms. Cockerham Wright arrived within fifteen minutes of my arrival. During today’s visit, I observed children in the indoor learning environments. Children were participating in general personal care routines and free play activities. Teachers were seen walking around the room engaging with children during play. I found supervision, ratios, and interactions to be in compliance. The following were also inspected during today’s visit: program requirements, equipment, furnishings, staff/child ratios, supervision, medication, medication administration, outdoor learning environments, and program records including staff records and children records. Lunch was observed and consisted of turkey sandwiches, apples, broccoli, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current Activity plan was not posted in the School Age Room. This was corrected during the visit by posting the current activity plan. GS 110-91(12); .0508(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff CCW and JC did not have a updated annual health questionnaire. This was corrected during the visit by completing the questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff CCW did not update their emergency contact information annually. This was corrected during the visit by filling out a new emergency information form. .0701(a) 1043 All staff records, except financial records, were not made available for review. Required documents for staff SG were not available for review. G.S. 110-91( 9) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Children 2, 3, and 4 did not have annually updated emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A health assessment record was not on file for child 1. GS110-91(1) 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. Teachers JW and CC have not completed the Basic School Age Care (BSAC) training. .2510(c) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facilities ABCMS Provider Portal is not current with all employees. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher JB dud not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there were nine violations regarding staff records, children records, and activity plans. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. The mandatory training was held on November 17, 2025, 4:00 PM -7:00 PM. The following topics were discussed at the training: Active Supervision, Staff/Child Ratio, Safe Arrival and Departure, Space Requirements, and Health and Safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Modeling sessions are still being scheduled as Ms. Cockerham-Wright and Ms. Jett discuss availability. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. You identified that you intend to hire Ms. Pamela Allen as your administrator. Ms. Allen’s CBC cleared on December 5, 2025. Ms. Allen’s registration is pending in DCDEE WORKS. Please have Ms. Allen complete her registration in DCDEE WORKS by December 12, 2025. Please remember to email me your schedule and Ms. Allen’s schedule every Friday for the following week. Failure to meet all the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Violations regarding staff records and children records were cited during today’s inspection. Please use the staff records checklist and child’s file checklist provided on the DCDEE website to ensure that all documents are on file within the required timeframes. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by email of any days that the facility is closed. This visit summary was reviewed with you at the conclusion of today’s visit, and a copy was given to you for your records. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns regarding today’s visit or any additional questions related to your license. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 17 Completed Date: 12/8/2025 Age: From 1 To 4 Total Minutes: 249 Time In: 10:21 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a Probationary license, issued September 11, 2025. The sanitation inspection was completed July 24, 2025, with a “Superior” classification. The last fire inspection was conducted July 24, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy six percent as of December 8, 2025. Upon arrival, I introduced myself to the teachers and informed them of the reason of today’s visit. I asked if the Administrator, Ms. Cynthia Cockerham Wright, was at the facility. I was informed that they were at an appointment and would be at the center shortly. Ms. Cockerham Wright arrived within fifteen minutes of my arrival. During today’s visit, I observed children in the indoor learning environments. Children were participating in general personal care routines and free play activities. Teachers were seen walking around the room engaging with children during play. I found supervision, ratios, and interactions to be in compliance. The following were also inspected during today’s visit: program requirements, equipment, furnishings, staff/child ratios, supervision, medication, medication administration, outdoor learning environments, and program records including staff records and children records. Lunch was observed and consisted of turkey sandwiches, apples, broccoli, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current Activity plan was not posted in the School Age Room. This was corrected during the visit by posting the current activity plan. GS 110-91(12); .0508(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff CCW and JC did not have a updated annual health questionnaire. This was corrected during the visit by completing the questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff CCW did not update their emergency contact information annually. This was corrected during the visit by filling out a new emergency information form. .0701(a) 1043 All staff records, except financial records, were not made available for review. Required documents for staff SG were not available for review. G.S. 110-91( 9) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Children 2, 3, and 4 did not have annually updated emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A health assessment record was not on file for child 1. GS110-91(1) 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. Teachers JW and CC have not completed the Basic School Age Care (BSAC) training. .2510(c) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facilities ABCMS Provider Portal is not current with all employees. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher JB dud not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Cynthia Cockerham Wright, Administrator, Cynthia’s Creative Kids Corner, ID # 47000331 Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there were nine violations regarding staff records, children records, and activity plans. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. The mandatory training was held on November 17, 2025, 4:00 PM -7:00 PM. The following topics were discussed at the training: Active Supervision, Staff/Child Ratio, Safe Arrival and Departure, Space Requirements, and Health and Safety. All teachers were in attendance. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Modeling sessions are still being scheduled as Ms. Cockerham-Wright and Ms. Jett discuss availability. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. An updated copy of your policies and procedures was sent to me via email on December 3, 2025. We discussed what sections you made changes to. Comments on your policies and procedures will be emailed to you by December 19, 2025. Please make any necessary revisions after reviewing the comments. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. You identified that you intend to hire Ms. Pamela Allen as your administrator. Ms. Allen’s CBC cleared on December 5, 2025. Ms. Allen’s registration is pending in DCDEE WORKS. Please have Ms. Allen complete her registration in DCDEE WORKS by December 12, 2025. Please remember to email me your schedule and Ms. Allen’s schedule every Friday for the following week. Failure to meet all the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Violations regarding staff records and children records were cited during today’s inspection. Please use the staff records checklist and child’s file checklist provided on the DCDEE website to ensure that all documents are on file within the required timeframes. Regular monitoring visits will be conducted at the facility. Please notify Mr. Fry by email of any days that the facility is closed. This visit summary was reviewed with you at the conclusion of today’s visit, and a copy was given to you for your records. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns regarding today’s visit or any additional questions related to your license. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 19 Completed Date: 10/30/2025 Age: From 0 To 4 Total Minutes: 140 Time In: 09:30 AM Time Out: 11:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on July 24, 2025, and received a superior classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was at the facility and assisted during today’s visit. A walk-through was conducted of the indoor and outdoor areas. Children were observed participating in group activities at tables. Teachers were seen leading activities and engaging with children during the visit. Ms. Cockerham-Wright arrived at the center at the same time as the consultant. Upon entering the center, she noticed that a School Age child was dropped off and should not have been dropped off until the afterschool program begins in the afternoon. She called the parent and the parent picked up the child. The class was in ratio but at their maximum capacity. There was one violation observed during today’s visit. While inspecting the infant room, an infant was observed sleeping in a swing. I informed the teacher that the infant had fallen asleep and needed to be moved to a crib. This violation was corrected during today’s visit by the teacher moving the sleeping infant to a crib. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. An infant was asleep in a swing in the infant room. The consultant informed the teacher that the infant was asleep. The teacher then moved the child from the swing to the crib. This was corrected during the visit. 10A NCAC 09 .0606(a) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-two percent 73%. Any violation (s) documented may impact the compliance history score. Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there was one violation regarding safe sleep. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. The first mentoring session has been scheduled for November 17, 2025, from 4:00 PM - 7:00 PM. As you schedule to additional three training courses please send me those dates via email. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. You sent me a copy of your center’s policies and procedures on October 22, 2025. Please continue to review your policies and submit any final changes to me by December 1, 2025, two weeks after your November 17, 2025, training. Please add anything you learned new in your training that will be beneficial to your center. If you have questions along the way, please email or call me. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. Must start sending a schedule of working hours every Friday starting December 5, 2025 for the week of December 8-12, 2025. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify me via email of any days that the facility is closed. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 19 Completed Date: 10/30/2025 Age: From 0 To 4 Total Minutes: 140 Time In: 09:30 AM Time Out: 11:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on July 24, 2025, and received a superior classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was at the facility and assisted during today’s visit. A walk-through was conducted of the indoor and outdoor areas. Children were observed participating in group activities at tables. Teachers were seen leading activities and engaging with children during the visit. Ms. Cockerham-Wright arrived at the center at the same time as the consultant. Upon entering the center, she noticed that a School Age child was dropped off and should not have been dropped off until the afterschool program begins in the afternoon. She called the parent and the parent picked up the child. The class was in ratio but at their maximum capacity. There was one violation observed during today’s visit. While inspecting the infant room, an infant was observed sleeping in a swing. I informed the teacher that the infant had fallen asleep and needed to be moved to a crib. This violation was corrected during today’s visit by the teacher moving the sleeping infant to a crib. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. An infant was asleep in a swing in the infant room. The consultant informed the teacher that the infant was asleep. The teacher then moved the child from the swing to the crib. This was corrected during the visit. 10A NCAC 09 .0606(a) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-two percent 73%. Any violation (s) documented may impact the compliance history score. Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there was one violation regarding safe sleep. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. The first mentoring session has been scheduled for November 17, 2025, from 4:00 PM - 7:00 PM. As you schedule to additional three training courses please send me those dates via email. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. You sent me a copy of your center’s policies and procedures on October 22, 2025. Please continue to review your policies and submit any final changes to me by December 1, 2025, two weeks after your November 17, 2025, training. Please add anything you learned new in your training that will be beneficial to your center. If you have questions along the way, please email or call me. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. Must start sending a schedule of working hours every Friday starting December 5, 2025 for the week of December 8-12, 2025. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify me via email of any days that the facility is closed. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1401 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 19 Completed Date: 10/30/2025 Age: From 0 To 4 Total Minutes: 140 Time In: 09:30 AM Time Out: 11:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on July 24, 2025, and received a superior classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was at the facility and assisted during today’s visit. A walk-through was conducted of the indoor and outdoor areas. Children were observed participating in group activities at tables. Teachers were seen leading activities and engaging with children during the visit. Ms. Cockerham-Wright arrived at the center at the same time as the consultant. Upon entering the center, she noticed that a School Age child was dropped off and should not have been dropped off until the afterschool program begins in the afternoon. She called the parent and the parent picked up the child. The class was in ratio but at their maximum capacity. There was one violation observed during today’s visit. While inspecting the infant room, an infant was observed sleeping in a swing. I informed the teacher that the infant had fallen asleep and needed to be moved to a crib. This violation was corrected during today’s visit by the teacher moving the sleeping infant to a crib. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. An infant was asleep in a swing in the infant room. The consultant informed the teacher that the infant was asleep. The teacher then moved the child from the swing to the crib. This was corrected during the visit. 10A NCAC 09 .0606(a) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-two percent 73%. Any violation (s) documented may impact the compliance history score. Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there was one violation regarding safe sleep. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. The first mentoring session has been scheduled for November 17, 2025, from 4:00 PM - 7:00 PM. As you schedule to additional three training courses please send me those dates via email. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. You sent me a copy of your center’s policies and procedures on October 22, 2025. Please continue to review your policies and submit any final changes to me by December 1, 2025, two weeks after your November 17, 2025, training. Please add anything you learned new in your training that will be beneficial to your center. If you have questions along the way, please email or call me. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. Must start sending a schedule of working hours every Friday starting December 5, 2025 for the week of December 8-12, 2025. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify me via email of any days that the facility is closed. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 19 Completed Date: 10/30/2025 Age: From 0 To 4 Total Minutes: 140 Time In: 09:30 AM Time Out: 11:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on July 24, 2025, and received a superior classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was at the facility and assisted during today’s visit. A walk-through was conducted of the indoor and outdoor areas. Children were observed participating in group activities at tables. Teachers were seen leading activities and engaging with children during the visit. Ms. Cockerham-Wright arrived at the center at the same time as the consultant. Upon entering the center, she noticed that a School Age child was dropped off and should not have been dropped off until the afterschool program begins in the afternoon. She called the parent and the parent picked up the child. The class was in ratio but at their maximum capacity. There was one violation observed during today’s visit. While inspecting the infant room, an infant was observed sleeping in a swing. I informed the teacher that the infant had fallen asleep and needed to be moved to a crib. This violation was corrected during today’s visit by the teacher moving the sleeping infant to a crib. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. An infant was asleep in a swing in the infant room. The consultant informed the teacher that the infant was asleep. The teacher then moved the child from the swing to the crib. This was corrected during the visit. 10A NCAC 09 .0606(a) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-two percent 73%. Any violation (s) documented may impact the compliance history score. Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there was one violation regarding safe sleep. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. The first mentoring session has been scheduled for November 17, 2025, from 4:00 PM - 7:00 PM. As you schedule to additional three training courses please send me those dates via email. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. You sent me a copy of your center’s policies and procedures on October 22, 2025. Please continue to review your policies and submit any final changes to me by December 1, 2025, two weeks after your November 17, 2025, training. Please add anything you learned new in your training that will be beneficial to your center. If you have questions along the way, please email or call me. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. Must start sending a schedule of working hours every Friday starting December 5, 2025 for the week of December 8-12, 2025. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify me via email of any days that the facility is closed. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110- 90 · Violation

Name of Operation: Cynthia's Creative Kids Corner Facility ID: 47000331 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 19 Completed Date: 10/30/2025 Age: From 0 To 4 Total Minutes: 140 Time In: 09:30 AM Time Out: 11:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements for an Administrative Action Follow-Up visit, including the Corrective Action Plan as part in the Probationary License issued by the Division of Child Development and Early Education on September 11, 2025. The last sanitation inspection was completed on July 24, 2025, and received a superior classification. The last fire inspection was completed on July 24, 2025. Upon my arrival, Ms. Cockerham-Wright, Operator, was at the facility and assisted during today’s visit. A walk-through was conducted of the indoor and outdoor areas. Children were observed participating in group activities at tables. Teachers were seen leading activities and engaging with children during the visit. Ms. Cockerham-Wright arrived at the center at the same time as the consultant. Upon entering the center, she noticed that a School Age child was dropped off and should not have been dropped off until the afterschool program begins in the afternoon. She called the parent and the parent picked up the child. The class was in ratio but at their maximum capacity. There was one violation observed during today’s visit. While inspecting the infant room, an infant was observed sleeping in a swing. I informed the teacher that the infant had fallen asleep and needed to be moved to a crib. This violation was corrected during today’s visit by the teacher moving the sleeping infant to a crib. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. An infant was asleep in a swing in the infant room. The consultant informed the teacher that the infant was asleep. The teacher then moved the child from the swing to the crib. This was corrected during the visit. 10A NCAC 09 .0606(a) Child care programs are expected to always achieve and maintain compliance and are required by NC GS 110- 90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your current compliance history is seventy-two percent 73%. Any violation (s) documented may impact the compliance history score. Technical Assistance: The Corrective Action Plan for the Probationary License was reviewed thoroughly with Ms. Cockerham-Wright. She was given the opportunity to ask questions regarding each item. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statute § 110-91(7) & Child Care Rule 10A NCAC 09 .0713(a-d) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children • North Carolina General Statute § 110-91(6) & Child Care Rule 10A NCAC 09 .1401(f) regarding indoor space requirements During today’s visit there was one violation regarding safe sleep. 2. Within one (1) week after this Notice is received, Cynthia Cockerham-Wright, administrator, shall contact Julanda Jett, Vice President of Programs, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children, staff/child ratios, group sizes, and space capacity. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Documentation of the training with printed name and signatures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. Training has been scheduled for November 17, 2025, 4:00 PM - 7:00 PM. 3. Within one (1) week after this Notice is received, Ms. Cockerham-Wright shall contact Ms. Jett to arrange for four (4) mentoring/modeling sessions regarding the operational and organizational management of child care programs. The mentoring sessions must address management of daily operations including, but not limited to, the following: • Staff assignments • Strategies for achieving compliance with staff/child ratios and group sizes • Identifying areas of critical need within the operation • Critical thinking and problem-solving strategies • Developing compliance-based solutions to daily operational challenges • Establishing management practices that can be implemented to achieve long term success of continued compliance with child care rules and regulations Documentation of the mentoring/modeling sessions must be maintained and available for review by a representative from the Division of Child Development and Early Education. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. Ms. Cockerham-Wright contacted Ms. Jett on October 6, 2025. The first mentoring session has been scheduled for November 17, 2025, from 4:00 PM - 7:00 PM. As you schedule to additional three training courses please send me those dates via email. 4. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s staff/child ratio policy and procedures to describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios. The policy and procedures shall include, but not be limited to, the following: • Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day • In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location • Procedures for when a new staff member assumes responsibility of the children or when a child or children is/are moved to another group • Procedures that ensure children are appropriately grouped and adequately supervised throughout the day • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed • Frequent review of the procedures with staff members, and incorporation in the orientation of new staff members The revised policy and procedures shall be submitted to Brandon Fry, Child Care Consultant, 800 Blake Blvd., PO Box 4441, Pinehurst, NC 28374, telephone number 910-473-4649, email brandon.fry@dhhs.nc.gov, for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. You sent me a copy of your center’s policies and procedures on October 22, 2025. Please continue to review your policies and submit any final changes to me by December 1, 2025, two weeks after your November 17, 2025, training. Please add anything you learned new in your training that will be beneficial to your center. If you have questions along the way, please email or call me. 5. Within two (2) weeks after receiving the training in stipulation #2, Ms. Cockerham-Wright shall review and revise the facility’s supervision policy and procedures to describe, in detail, the steps the facility will take to ensure adequate supervision of children. The policy and procedures shall include, but not be limited to, the following: • Implementation of a name-to-face supervision record • When children are arriving and departing from the center each day • During diaper changing and/or toileting • When children are in the outdoor learning environment • When children are preparing for and eating snacks/meals • When children are transitioned from one space to another • When children are transitioned from one caregiver to another • When children are transitioned from inside the classroom to the outdoor playground, and then from the outdoor playground to inside the classroom • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright orally and in writing, as to whether the revised policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Once training has been scheduled, please send me the dates via email. You will have two weeks after the training to send me your written policy and procedures. 6. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios and supervision, Ms. Cockerham-Wright shall conduct a staff meeting with all staff members to discuss the Staff/Child Ratio policy and Supervision policy. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. This date is pending for when stipulations #4 and #5 are met. 7. Within four (4) weeks after stipulation #5 has been met, Ms. Cockerham-Wright shall develop a written plan for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures regarding supervision. The written plan, at a minimum, shall include routine observations of each staff member one (1) time per month while the Probationary License is in effect. The written plan shall also include periodic observations after the conclusion of the Probationary License to ensure continual compliance with child care requirements and the facility’s policies/procedures related to supervision of children. Documentation of the observations shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The plan shall include, but not be limited to the following: • Individuals who will complete the observations and evaluations with the requirement that observations are conducted by members of management • Development and implementation of a tool to use for the observations that includes the date and times of each observation, name and signature of the person observed, signature of the observer, a summary of each observation, areas of noncompliance, and any corrective action taken The written plan shall be submitted to Mr. Fry for review. Mr. Fry shall notify Ms. Cockerham-Wright, orally and in writing, as to whether the plan meets the stipulation or if modifications are needed. Upon receiving notification that it meets the requirements of the stipulation, the plan shall be immediately implemented, and a copy of the plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. In addition, the observation records for each staff member shall be retained in their personnel file for the duration of their employment at the facility. This date is pending for when stipulation #5 is met. 8. Within sixty (60) days after this notice is received, Ms. Cockerham-Wright shall identify an additional Administrator for the facility that holds a level I or higher North Carolina Early Childhood Administration Credential or its equivalent as determined by the Division of Child Development and Early Education. Ms. Cockerham-Wright or the additional Administrator must be on site during operating hours or forty (40) hours per week, whichever is less. While in the role of Administrator, Ms. Cockerham-Wright nor the additional Administrator shall have any caregiving duties. Ms. Cockerham-Wright must submit a schedule of her planned working hours to Mr. Fry every Friday by email to Brandon.Fry@dhhs.nc.gov for the following week. The Administrative Action was reviewed with Ms. Cockerham-Wright on October 3, 2025. An additional Administrator must be identified by December 3, 2025. Complete a Pre-Service for Admin form, verify they meet Level I in WORKS. Must start sending a schedule of working hours every Friday starting December 5, 2025 for the week of December 8-12, 2025. Failure to meet all of the stipulations as outlined in the Corrective Action Plan may result in a more stringent action, up to and including, a revocation of license. Regular monitoring visits will be conducted at the facility. Please notify me via email of any days that the facility is closed. Feel free to contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor at 910-709-4160 or janet.edwards@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times