10A NCAC 09 .0701 · Violation

Name of Operation: WILLOW OAK MONTESSORI CHILDREN'S HOUSE Facility ID: 19000365 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 70 Completed Date: 9/23/2025 Age: From 3 To 6 Total Minutes: 100 Time In: 10:50 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with the applicable child care requirements for a routine unannounced visit. Your program currently operates with a one-star license, issued February 25, 2021. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety percent as of September 23, 2025. The NC Secretary of State website was reviewed on September 23, 2025, and Willow Oak Montessori Children's House, Inc. was listed as current- active. A walk-through of the facility was completed today; all indoor and outdoor areas were monitored. I observed children in the indoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions and personal care routines. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. Fire and sanitation inspections have not occurred since the last visit and remain current. The following was cited during today’s inspection. Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The temperature in the refrigerators were above 45 degrees F. During the visit the administrator bought new thermometers and will replace old thermometers. In addition, the temperature of the refrigerator was adjusted to reach required temperature. 15A NCAC 18A .2806(j)(2) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. The medical assessment for LS was not completed within the last 12 months of their hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. The TB test for LS was not completed within the last 12 months of their hire date. .0701(a) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facilities ABCMS provider portal was not current with all staff. G.S. 110-90.2 & .2703(r) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not in LS file and could not verify acknowledgement. .0608(d)(1-4) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 7, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Emily Vance, Administrator, Willow Oak Montessori Children’s House, ID # 19000365 Technical Assistance: We discussed using the division’s staff file checklist to ensure that all required documents are teachers are on file and within the required timeframes. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: WILLOW OAK MONTESSORI CHILDREN'S HOUSE Facility ID: 19000365 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 70 Completed Date: 9/23/2025 Age: From 3 To 6 Total Minutes: 100 Time In: 10:50 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with the applicable child care requirements for a routine unannounced visit. Your program currently operates with a one-star license, issued February 25, 2021. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety percent as of September 23, 2025. The NC Secretary of State website was reviewed on September 23, 2025, and Willow Oak Montessori Children's House, Inc. was listed as current- active. A walk-through of the facility was completed today; all indoor and outdoor areas were monitored. I observed children in the indoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions and personal care routines. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. Fire and sanitation inspections have not occurred since the last visit and remain current. The following was cited during today’s inspection. Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The temperature in the refrigerators were above 45 degrees F. During the visit the administrator bought new thermometers and will replace old thermometers. In addition, the temperature of the refrigerator was adjusted to reach required temperature. 15A NCAC 18A .2806(j)(2) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. The medical assessment for LS was not completed within the last 12 months of their hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. The TB test for LS was not completed within the last 12 months of their hire date. .0701(a) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facilities ABCMS provider portal was not current with all staff. G.S. 110-90.2 & .2703(r) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not in LS file and could not verify acknowledgement. .0608(d)(1-4) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 7, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Emily Vance, Administrator, Willow Oak Montessori Children’s House, ID # 19000365 Technical Assistance: We discussed using the division’s staff file checklist to ensure that all required documents are teachers are on file and within the required timeframes. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WILLOW OAK MONTESSORI CHILDREN'S HOUSE Facility ID: 19000365 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 70 Completed Date: 9/23/2025 Age: From 3 To 6 Total Minutes: 100 Time In: 10:50 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with the applicable child care requirements for a routine unannounced visit. Your program currently operates with a one-star license, issued February 25, 2021. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety percent as of September 23, 2025. The NC Secretary of State website was reviewed on September 23, 2025, and Willow Oak Montessori Children's House, Inc. was listed as current- active. A walk-through of the facility was completed today; all indoor and outdoor areas were monitored. I observed children in the indoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions and personal care routines. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. Fire and sanitation inspections have not occurred since the last visit and remain current. The following was cited during today’s inspection. Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The temperature in the refrigerators were above 45 degrees F. During the visit the administrator bought new thermometers and will replace old thermometers. In addition, the temperature of the refrigerator was adjusted to reach required temperature. 15A NCAC 18A .2806(j)(2) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. The medical assessment for LS was not completed within the last 12 months of their hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. The TB test for LS was not completed within the last 12 months of their hire date. .0701(a) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facilities ABCMS provider portal was not current with all staff. G.S. 110-90.2 & .2703(r) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not in LS file and could not verify acknowledgement. .0608(d)(1-4) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 7, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Emily Vance, Administrator, Willow Oak Montessori Children’s House, ID # 19000365 Technical Assistance: We discussed using the division’s staff file checklist to ensure that all required documents are teachers are on file and within the required timeframes. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: WILLOW OAK MONTESSORI CHILDREN'S HOUSE Facility ID: 19000365 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 1/28/2025 Number Present: 69 Completed Date: 1/28/2025 Age: From 3 To 6 Total Minutes: 145 Time In: 11:05 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Your program currently operates with a one-star license, issued February 25, 2021. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty seven percent as of January 28, 2025. The NC Secretary of State website was reviewed on January 28, 2025, and Willow Oak Montessori Children's House, Inc. was listed as current- active. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. The most recent fire inspection was June 10, 2024, and the most recent sanitation inspection was December 4, 2024. The following was cited during today’s visit. Violation Number Comment Rule 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Teacher AD and Substitute DH did not have documentation of reviewing the EMC plan. 10A NCAC 09 .0802(a) 1030 Application for employment and date of birth was not on file for all staff. Substitute DH did not have an application in the file for review. .0302(d)(1)(A) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Substitute DH did not have a updated annual health questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Substitute DH did not have updated emergency contact information on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Teacher AD and Substitute DH did not have documentation of completing their orientation. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Substitute DH did not have on file documentation of completing First Aid certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Substitute DH did not have on file documentation of completing CPR certification .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Substitute DH did not have an annual staff evaluation and a staff development plan on file. 10A NCAC 09 .0514(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Teacher AD and Substitute DH did not have on file acknowledgement of The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher AD and Substitute DH did not have documentation of completing the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 11, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Emily Vance, Administrator, Willow Oak Montessori Children’s House, ID # 19000365 Technical assistance: We discussed using the staff and substitute file checklist available on the DCDEE website as a guide to ensure that all required documents are obtained in the required timeframes and in the staff’s record. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8601 and someone will assist you. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0802 · Violation

Name of Operation: WILLOW OAK MONTESSORI CHILDREN'S HOUSE Facility ID: 19000365 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 1/28/2025 Number Present: 69 Completed Date: 1/28/2025 Age: From 3 To 6 Total Minutes: 145 Time In: 11:05 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Your program currently operates with a one-star license, issued February 25, 2021. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty seven percent as of January 28, 2025. The NC Secretary of State website was reviewed on January 28, 2025, and Willow Oak Montessori Children's House, Inc. was listed as current- active. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. The most recent fire inspection was June 10, 2024, and the most recent sanitation inspection was December 4, 2024. The following was cited during today’s visit. Violation Number Comment Rule 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Teacher AD and Substitute DH did not have documentation of reviewing the EMC plan. 10A NCAC 09 .0802(a) 1030 Application for employment and date of birth was not on file for all staff. Substitute DH did not have an application in the file for review. .0302(d)(1)(A) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Substitute DH did not have a updated annual health questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Substitute DH did not have updated emergency contact information on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Teacher AD and Substitute DH did not have documentation of completing their orientation. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Substitute DH did not have on file documentation of completing First Aid certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Substitute DH did not have on file documentation of completing CPR certification .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Substitute DH did not have an annual staff evaluation and a staff development plan on file. 10A NCAC 09 .0514(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Teacher AD and Substitute DH did not have on file acknowledgement of The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher AD and Substitute DH did not have documentation of completing the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 11, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Emily Vance, Administrator, Willow Oak Montessori Children’s House, ID # 19000365 Technical assistance: We discussed using the staff and substitute file checklist available on the DCDEE website as a guide to ensure that all required documents are obtained in the required timeframes and in the staff’s record. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8601 and someone will assist you. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: WILLOW OAK MONTESSORI CHILDREN'S HOUSE Facility ID: 19000365 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 1/28/2025 Number Present: 69 Completed Date: 1/28/2025 Age: From 3 To 6 Total Minutes: 145 Time In: 11:05 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Your program currently operates with a one-star license, issued February 25, 2021. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty seven percent as of January 28, 2025. The NC Secretary of State website was reviewed on January 28, 2025, and Willow Oak Montessori Children's House, Inc. was listed as current- active. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. The most recent fire inspection was June 10, 2024, and the most recent sanitation inspection was December 4, 2024. The following was cited during today’s visit. Violation Number Comment Rule 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Teacher AD and Substitute DH did not have documentation of reviewing the EMC plan. 10A NCAC 09 .0802(a) 1030 Application for employment and date of birth was not on file for all staff. Substitute DH did not have an application in the file for review. .0302(d)(1)(A) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Substitute DH did not have a updated annual health questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Substitute DH did not have updated emergency contact information on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Teacher AD and Substitute DH did not have documentation of completing their orientation. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Substitute DH did not have on file documentation of completing First Aid certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Substitute DH did not have on file documentation of completing CPR certification .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Substitute DH did not have an annual staff evaluation and a staff development plan on file. 10A NCAC 09 .0514(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Teacher AD and Substitute DH did not have on file acknowledgement of The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher AD and Substitute DH did not have documentation of completing the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 11, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Emily Vance, Administrator, Willow Oak Montessori Children’s House, ID # 19000365 Technical assistance: We discussed using the staff and substitute file checklist available on the DCDEE website as a guide to ensure that all required documents are obtained in the required timeframes and in the staff’s record. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8601 and someone will assist you. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WILLOW OAK MONTESSORI CHILDREN'S HOUSE Facility ID: 19000365 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 1/28/2025 Number Present: 69 Completed Date: 1/28/2025 Age: From 3 To 6 Total Minutes: 145 Time In: 11:05 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Your program currently operates with a one-star license, issued February 25, 2021. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty seven percent as of January 28, 2025. The NC Secretary of State website was reviewed on January 28, 2025, and Willow Oak Montessori Children's House, Inc. was listed as current- active. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. The most recent fire inspection was June 10, 2024, and the most recent sanitation inspection was December 4, 2024. The following was cited during today’s visit. Violation Number Comment Rule 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Teacher AD and Substitute DH did not have documentation of reviewing the EMC plan. 10A NCAC 09 .0802(a) 1030 Application for employment and date of birth was not on file for all staff. Substitute DH did not have an application in the file for review. .0302(d)(1)(A) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Substitute DH did not have a updated annual health questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Substitute DH did not have updated emergency contact information on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Teacher AD and Substitute DH did not have documentation of completing their orientation. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Substitute DH did not have on file documentation of completing First Aid certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Substitute DH did not have on file documentation of completing CPR certification .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Substitute DH did not have an annual staff evaluation and a staff development plan on file. 10A NCAC 09 .0514(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Teacher AD and Substitute DH did not have on file acknowledgement of The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher AD and Substitute DH did not have documentation of completing the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 11, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Emily Vance, Administrator, Willow Oak Montessori Children’s House, ID # 19000365 Technical assistance: We discussed using the staff and substitute file checklist available on the DCDEE website as a guide to ensure that all required documents are obtained in the required timeframes and in the staff’s record. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8601 and someone will assist you. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WILLOW OAK MONTESSORI CHILDREN'S HOUSE Facility ID: 19000365 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 4/22/2024 Number Present: 71 Completed Date: 4/22/2024 Age: From 3 To 6 Total Minutes: 135 Time In: 10:15 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a one-star license, issued February 25. 2021. The last annual compliance visit was conducted on May 8, 2023. The sanitation inspection was completed April 15, 2024, with a “Superior” classification. The last fire inspection was conducted November 17, 2023, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent as of April 22, 2024. The NC Secretary of State website was reviewed on April 22, 2024, and Willow Oak Montessori Children's House, Inc. was listed as current- active. Children were participating in free choice activities in the classrooms. Teachers were seen walking around the room and engaging with the children. I found supervision, interactions, and ratios to be in compliance. During today’s visit I inspected the following: indoor and outdoor learning environments, ratios, supervision, staff records, children records, trainings, emergency drills, outdoor checklist, and all child care requirements. The following was cited during today’s inspection. Violation Number Comment Rule 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. The surfacing under the swings has compacted and the surfacing directly under the swing was bare. More surfacing will need to be added to meet compliance. .0605(j) 1790 A statement acknowledging the parental decision to opt out of the supplemental food provided by the center was not signed by the parent and/or maintained on file at the center. Child MN did not have a statement acknowledging the parental decision to opt out of the supplemental food provided. .0901(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 6, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Emily Vance, Administrator, Willow Oak Montessori Children’s House, ID 19000365 Technical Assistance: We discussed the importance of reviewing children’s records prior to the child’s enrollment to ensure that all paperwork had been completed. We also discussed the importance of surfacing under the swings. The surfacing under the swings has compacted over time and more surfacing needs to be added. The tarp under the surfacing was showing under the swings. Please ensure that adequate depth is maintained throughout the year. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0304 · Violation

Name of Operation: WILLOW OAK MONTESSORI CHILDREN'S HOUSE Facility ID: 19000365 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 9/28/2023 Number Present: 68 Completed Date: 9/28/2023 Age: From 3 To 6 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Your program currently operates with a one-star license effective February 25, 2021. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty nine percent as of September 28, 2023. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. The caregivers were interacting and meeting the developmental needs for each of the children. Two of the three outdoor spaces were under construction as they were adding permanent shade structures and new landscaping. Children are using the one large outdoor plays pace as the others are being worked on. Files for new staff were reviewed. Fire and sanitation inspections have not occurred since the last visit. The fire inspection was last completed September 23, 2022 and is past due for another inspection. The following violations were cited during today’s inspection. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed September 23, 2022. Please contact your fire inspector and send me a report within seven days of the inspection. 10A NCAC 09 .0304(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff DP did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff DP's TB Test was older than 12 months from her hire date. .0701(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff AG, AB, and DP did not have signed acknowledgement of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 12, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Emily Vance, Administrator, Willow Oak Montessori Children’s House, ID # 19000365 Technical assistance: WE discussed send me a copy of the fire inspection immediately after each inspection to ensure it is on file. We also discussed reviewing new hire records prior to their first shift to ensure all required documents are completed and on file. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0701 · Violation

Name of Operation: WILLOW OAK MONTESSORI CHILDREN'S HOUSE Facility ID: 19000365 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 9/28/2023 Number Present: 68 Completed Date: 9/28/2023 Age: From 3 To 6 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Your program currently operates with a one-star license effective February 25, 2021. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty nine percent as of September 28, 2023. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. The caregivers were interacting and meeting the developmental needs for each of the children. Two of the three outdoor spaces were under construction as they were adding permanent shade structures and new landscaping. Children are using the one large outdoor plays pace as the others are being worked on. Files for new staff were reviewed. Fire and sanitation inspections have not occurred since the last visit. The fire inspection was last completed September 23, 2022 and is past due for another inspection. The following violations were cited during today’s inspection. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed September 23, 2022. Please contact your fire inspector and send me a report within seven days of the inspection. 10A NCAC 09 .0304(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff DP did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff DP's TB Test was older than 12 months from her hire date. .0701(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff AG, AB, and DP did not have signed acknowledgement of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 12, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Emily Vance, Administrator, Willow Oak Montessori Children’s House, ID # 19000365 Technical assistance: WE discussed send me a copy of the fire inspection immediately after each inspection to ensure it is on file. We also discussed reviewing new hire records prior to their first shift to ensure all required documents are completed and on file. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WILLOW OAK MONTESSORI CHILDREN'S HOUSE Facility ID: 19000365 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 9/28/2023 Number Present: 68 Completed Date: 9/28/2023 Age: From 3 To 6 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Your program currently operates with a one-star license effective February 25, 2021. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty nine percent as of September 28, 2023. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. The caregivers were interacting and meeting the developmental needs for each of the children. Two of the three outdoor spaces were under construction as they were adding permanent shade structures and new landscaping. Children are using the one large outdoor plays pace as the others are being worked on. Files for new staff were reviewed. Fire and sanitation inspections have not occurred since the last visit. The fire inspection was last completed September 23, 2022 and is past due for another inspection. The following violations were cited during today’s inspection. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed September 23, 2022. Please contact your fire inspector and send me a report within seven days of the inspection. 10A NCAC 09 .0304(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff DP did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff DP's TB Test was older than 12 months from her hire date. .0701(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff AG, AB, and DP did not have signed acknowledgement of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 12, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Emily Vance, Administrator, Willow Oak Montessori Children’s House, ID # 19000365 Technical assistance: WE discussed send me a copy of the fire inspection immediately after each inspection to ensure it is on file. We also discussed reviewing new hire records prior to their first shift to ensure all required documents are completed and on file. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times