10A NCAC 09 .0713 · Violation

Name of Operation: YOUNG @ HEART CHRISTIAN CHILDCARE Facility ID: 78000423 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 1/6/2026 Number Present: 32 Completed Date: 1/6/2026 Age: From 0 To 4 Total Minutes: 124 Time In: 09:56 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements for an administrative follow-up visit, including the Corrective Action Plan included in the written warning issued by the DCDEE to this facility on December 23, 2025. The action was discussed with Becky Allen Bullard over the phone during today’s visit. Cheyenne Locklear, lead teacher assisted me with today’s visit. The Administrative Action was posted at the parent entrance of the facility during today's visit. Becky Allen-Bullard, director/owner was notified by phone during the visit that a follow-up visit shall be conducted due to a violation cited pertaining to staff/child ratios. Stipulations are as follows: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(7) and Child Care Rule 10A NCAC 09 .0713(a-e) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision • Sanitation Rule 15A NCAC 18A .2804(d) 2. Within one (1) week after this Notice is received, Becky Allen-Bullard, owner/administrator, shall contact Amanda Lovette, Quality Enhancement Senior Specialist, Robeson County Partnership for Children, telephone number 910-738-738-6767 ext. 297, email alovette@rcpartnership4children.org, to arrange for training that will address adequate supervision. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early education upon request. 3. Within one (1) week after this Notice is received, Ms. Allen-Bullard, shall contact Sara Miller, Robeson County Health Consultant, telephone number 919-925-2896, email smacmill@email.unc.edu, to arrange for training that will address sanitation requirements including proper handling and storage of bottles. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early education upon request. 4. Within two (2) weeks after the supervision training is completed, Ms. Allen-Bullard shall revise the facility’s supervision policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure adequate supervision. The policy and procedures shall include, but not be limited to, the following: • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed. • During diaper changing and/or toileting • Procedures for responding when a child is missing, including immediate reporting of the missing child • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Deanna Abraham, Child Care Consultant, PO Box 265, Raeford, NC 28376, telephone number 704-213-6714, email deanna.abraham@dhhs.nc.gov, for review. Ms. Abraham shall notify Ms. Allen-Bullard, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 5. Within two (2) weeks after the required sanitation training is completed, Ms. Allen-Bullard shall develop the facility’s sanitation policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure proper handling and storage of bottles throughout the day. The policy and procedures shall include, but not be limited to, the following: • Procedures for ensuring bottles are properly labeled and refrigerated • Procedures for receiving bottles from parents • Procedures for returning bottles to parents • Procedures for administrative staff to perform routine checks to ensure compliance with child care requirements • Procedures for responding when a child is given another child’s bottle • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Ms. Abraham for review. Ms. Abraham shall notify Ms. Allen-Bullard, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 6. Within two (2) weeks after notification from the Division that the stipulations have been met for the policies and procedures related to supervision and sanitation, Ms. Allen-Bullard shall conduct a staff meeting with all staff members to discuss the policies and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor areas were monitored. I observed children playing outside and in free play activities. The infants were cared for in a caring and nurturing manner. Rated license requirements were reviewed to ensure compliance was maintained with current program and education components as well as the quality point. Lunch consisted of chicken, rice, bread, sweet peas, peaches, and milk. Upon arrival one teacher was inside the center and opened the door while two teachers cared for (4) one-year olds, (6) two-year-olds, (7) three-year-olds, and (3) four-year-olds, on the outdoor learning environment. This was corrected by adding another teacher. Due to a violation cited during today’s visit, a follow-up visit shall be conducted. The following violations were documented during today’s visit: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two teachers cared for (4) one-year olds, (6) two-year-olds, (7) three-year-olds, and (3) four-year-olds, on the outdoor learning environment. This was corrected by adding another teacher. GS 110-91(7);.0713(a-d) 1301 Center did not maintain a record of daily attendance. In space #2 and #5, attendance was not documented for 1/5/26. GS 110-91(9) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 1/20/26, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham, Child Care Consultant PO Box 265 Raeford, NC 28376 Technical assistance was given on the following: Maintaining Staff–Child Ratios When Going Outdoors While Managing a Locked Front Door North Carolina child care rules require that staff–child ratios be maintained at all times, including transitions to and from the playground. Programs that keep their front door locked for safety must plan ahead so that supervising children outdoors does not conflict with the need to let families or visitors into the building. Below are practical, compliant strategies centers can implement to ensure ratios remain intact. 1. Establish a Clear Front Door Procedure Before Going Outside - Unlock the front door before transitioning outdoors so staff do not have to leave the playground to let someone in. - If the program’s safety plan requires the door to remain locked, designate one staff member inside the building during outdoor play to manage entry without leaving children unsupervised. 2. Use Visible Communication Tools - Place a weatherproof sign on the front door stating: “We are on the playground. Please walk around to the gate.” - Ensure the sign is large, clear, and posted at eye level. - If the playground gate is locked, provide a doorbell, buzzer, or call button that alerts staff without requiring them to leave the group. 3. Assign Roles During Outdoor Transitions - Identify a “transition lead teacher” responsible for headcounts, ratios, and ensuring all children exit safely. - Identify a “building support staff” (floater, office staff, or teacher on planning time) who remains inside to handle: - Front door entry - Phone calls - Bathroom breaks - Late arrivals or early pickups - This prevents classroom teachers from leaving the playground and breaking ratio. 4. Use a Walkie Talkie or Communication System - Provide each classroom with a walkie talkie or intercom device. - Staff on the playground can notify the office or kitchen staff if a parent arrives unexpectedly. - Office or kitchen staff can meet the parent at the door without pulling a teacher away from supervision. 5. Schedule Outdoor Time Strategically - Avoid scheduling outdoor play during: - Peak drop off times - Peak pick up times - If outdoor time overlaps with these windows, ensure additional staff coverage is planned. 6. Maintain a Ratio Protection Plan Every classroom should have a written plan that includes: - Who stays inside when the class goes out - How the front door will be monitored - How communication will occur - What to do if a staff member must leave the playground unexpectedly - How to maintain supervision during emergencies or toileting needs This plan should be reviewed during staff meetings and posted in the classroom. 7. Use a Playground Gate as the Primary Entry Point - If the playground has a secure gate, families can be directed to enter through the gate during outdoor play. - Staff must ensure the gate: - Is locked after each entry - Does not create a secondary safety risk - Is included in the center’s safety plan 8. Document and Train Staff on the Procedure - Provide training on: - Ratio requirements - Supervision expectations - Transition procedures - Emergency communication - Keep documentation of training for licensing visits and internal accountability. Sample Language: "Staff will maintain required ratios during outdoor play by unlocking the front door prior to going outside OR ensuring designated staff remain inside to manage entry. A sign will be posted on the front door directing families to the playground gate. Walkie talkies will be used for communication. Staff will be trained on this procedure and the director will monitor compliance daily." Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1801 · Violation

Name of Operation: YOUNG @ HEART CHRISTIAN CHILDCARE Facility ID: 78000423 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 1/6/2026 Number Present: 32 Completed Date: 1/6/2026 Age: From 0 To 4 Total Minutes: 124 Time In: 09:56 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements for an administrative follow-up visit, including the Corrective Action Plan included in the written warning issued by the DCDEE to this facility on December 23, 2025. The action was discussed with Becky Allen Bullard over the phone during today’s visit. Cheyenne Locklear, lead teacher assisted me with today’s visit. The Administrative Action was posted at the parent entrance of the facility during today's visit. Becky Allen-Bullard, director/owner was notified by phone during the visit that a follow-up visit shall be conducted due to a violation cited pertaining to staff/child ratios. Stipulations are as follows: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(7) and Child Care Rule 10A NCAC 09 .0713(a-e) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision • Sanitation Rule 15A NCAC 18A .2804(d) 2. Within one (1) week after this Notice is received, Becky Allen-Bullard, owner/administrator, shall contact Amanda Lovette, Quality Enhancement Senior Specialist, Robeson County Partnership for Children, telephone number 910-738-738-6767 ext. 297, email alovette@rcpartnership4children.org, to arrange for training that will address adequate supervision. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early education upon request. 3. Within one (1) week after this Notice is received, Ms. Allen-Bullard, shall contact Sara Miller, Robeson County Health Consultant, telephone number 919-925-2896, email smacmill@email.unc.edu, to arrange for training that will address sanitation requirements including proper handling and storage of bottles. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early education upon request. 4. Within two (2) weeks after the supervision training is completed, Ms. Allen-Bullard shall revise the facility’s supervision policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure adequate supervision. The policy and procedures shall include, but not be limited to, the following: • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed. • During diaper changing and/or toileting • Procedures for responding when a child is missing, including immediate reporting of the missing child • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Deanna Abraham, Child Care Consultant, PO Box 265, Raeford, NC 28376, telephone number 704-213-6714, email deanna.abraham@dhhs.nc.gov, for review. Ms. Abraham shall notify Ms. Allen-Bullard, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 5. Within two (2) weeks after the required sanitation training is completed, Ms. Allen-Bullard shall develop the facility’s sanitation policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure proper handling and storage of bottles throughout the day. The policy and procedures shall include, but not be limited to, the following: • Procedures for ensuring bottles are properly labeled and refrigerated • Procedures for receiving bottles from parents • Procedures for returning bottles to parents • Procedures for administrative staff to perform routine checks to ensure compliance with child care requirements • Procedures for responding when a child is given another child’s bottle • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Ms. Abraham for review. Ms. Abraham shall notify Ms. Allen-Bullard, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 6. Within two (2) weeks after notification from the Division that the stipulations have been met for the policies and procedures related to supervision and sanitation, Ms. Allen-Bullard shall conduct a staff meeting with all staff members to discuss the policies and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor areas were monitored. I observed children playing outside and in free play activities. The infants were cared for in a caring and nurturing manner. Rated license requirements were reviewed to ensure compliance was maintained with current program and education components as well as the quality point. Lunch consisted of chicken, rice, bread, sweet peas, peaches, and milk. Upon arrival one teacher was inside the center and opened the door while two teachers cared for (4) one-year olds, (6) two-year-olds, (7) three-year-olds, and (3) four-year-olds, on the outdoor learning environment. This was corrected by adding another teacher. Due to a violation cited during today’s visit, a follow-up visit shall be conducted. The following violations were documented during today’s visit: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two teachers cared for (4) one-year olds, (6) two-year-olds, (7) three-year-olds, and (3) four-year-olds, on the outdoor learning environment. This was corrected by adding another teacher. GS 110-91(7);.0713(a-d) 1301 Center did not maintain a record of daily attendance. In space #2 and #5, attendance was not documented for 1/5/26. GS 110-91(9) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 1/20/26, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham, Child Care Consultant PO Box 265 Raeford, NC 28376 Technical assistance was given on the following: Maintaining Staff–Child Ratios When Going Outdoors While Managing a Locked Front Door North Carolina child care rules require that staff–child ratios be maintained at all times, including transitions to and from the playground. Programs that keep their front door locked for safety must plan ahead so that supervising children outdoors does not conflict with the need to let families or visitors into the building. Below are practical, compliant strategies centers can implement to ensure ratios remain intact. 1. Establish a Clear Front Door Procedure Before Going Outside - Unlock the front door before transitioning outdoors so staff do not have to leave the playground to let someone in. - If the program’s safety plan requires the door to remain locked, designate one staff member inside the building during outdoor play to manage entry without leaving children unsupervised. 2. Use Visible Communication Tools - Place a weatherproof sign on the front door stating: “We are on the playground. Please walk around to the gate.” - Ensure the sign is large, clear, and posted at eye level. - If the playground gate is locked, provide a doorbell, buzzer, or call button that alerts staff without requiring them to leave the group. 3. Assign Roles During Outdoor Transitions - Identify a “transition lead teacher” responsible for headcounts, ratios, and ensuring all children exit safely. - Identify a “building support staff” (floater, office staff, or teacher on planning time) who remains inside to handle: - Front door entry - Phone calls - Bathroom breaks - Late arrivals or early pickups - This prevents classroom teachers from leaving the playground and breaking ratio. 4. Use a Walkie Talkie or Communication System - Provide each classroom with a walkie talkie or intercom device. - Staff on the playground can notify the office or kitchen staff if a parent arrives unexpectedly. - Office or kitchen staff can meet the parent at the door without pulling a teacher away from supervision. 5. Schedule Outdoor Time Strategically - Avoid scheduling outdoor play during: - Peak drop off times - Peak pick up times - If outdoor time overlaps with these windows, ensure additional staff coverage is planned. 6. Maintain a Ratio Protection Plan Every classroom should have a written plan that includes: - Who stays inside when the class goes out - How the front door will be monitored - How communication will occur - What to do if a staff member must leave the playground unexpectedly - How to maintain supervision during emergencies or toileting needs This plan should be reviewed during staff meetings and posted in the classroom. 7. Use a Playground Gate as the Primary Entry Point - If the playground has a secure gate, families can be directed to enter through the gate during outdoor play. - Staff must ensure the gate: - Is locked after each entry - Does not create a secondary safety risk - Is included in the center’s safety plan 8. Document and Train Staff on the Procedure - Provide training on: - Ratio requirements - Supervision expectations - Transition procedures - Emergency communication - Keep documentation of training for licensing visits and internal accountability. Sample Language: "Staff will maintain required ratios during outdoor play by unlocking the front door prior to going outside OR ensuring designated staff remain inside to manage entry. A sign will be posted on the front door directing families to the playground gate. Walkie talkies will be used for communication. Staff will be trained on this procedure and the director will monitor compliance daily." Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: YOUNG @ HEART CHRISTIAN CHILDCARE Facility ID: 78000423 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 1/6/2026 Number Present: 32 Completed Date: 1/6/2026 Age: From 0 To 4 Total Minutes: 124 Time In: 09:56 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements for an administrative follow-up visit, including the Corrective Action Plan included in the written warning issued by the DCDEE to this facility on December 23, 2025. The action was discussed with Becky Allen Bullard over the phone during today’s visit. Cheyenne Locklear, lead teacher assisted me with today’s visit. The Administrative Action was posted at the parent entrance of the facility during today's visit. Becky Allen-Bullard, director/owner was notified by phone during the visit that a follow-up visit shall be conducted due to a violation cited pertaining to staff/child ratios. Stipulations are as follows: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(7) and Child Care Rule 10A NCAC 09 .0713(a-e) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision • Sanitation Rule 15A NCAC 18A .2804(d) 2. Within one (1) week after this Notice is received, Becky Allen-Bullard, owner/administrator, shall contact Amanda Lovette, Quality Enhancement Senior Specialist, Robeson County Partnership for Children, telephone number 910-738-738-6767 ext. 297, email alovette@rcpartnership4children.org, to arrange for training that will address adequate supervision. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early education upon request. 3. Within one (1) week after this Notice is received, Ms. Allen-Bullard, shall contact Sara Miller, Robeson County Health Consultant, telephone number 919-925-2896, email smacmill@email.unc.edu, to arrange for training that will address sanitation requirements including proper handling and storage of bottles. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early education upon request. 4. Within two (2) weeks after the supervision training is completed, Ms. Allen-Bullard shall revise the facility’s supervision policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure adequate supervision. The policy and procedures shall include, but not be limited to, the following: • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed. • During diaper changing and/or toileting • Procedures for responding when a child is missing, including immediate reporting of the missing child • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Deanna Abraham, Child Care Consultant, PO Box 265, Raeford, NC 28376, telephone number 704-213-6714, email deanna.abraham@dhhs.nc.gov, for review. Ms. Abraham shall notify Ms. Allen-Bullard, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 5. Within two (2) weeks after the required sanitation training is completed, Ms. Allen-Bullard shall develop the facility’s sanitation policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure proper handling and storage of bottles throughout the day. The policy and procedures shall include, but not be limited to, the following: • Procedures for ensuring bottles are properly labeled and refrigerated • Procedures for receiving bottles from parents • Procedures for returning bottles to parents • Procedures for administrative staff to perform routine checks to ensure compliance with child care requirements • Procedures for responding when a child is given another child’s bottle • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Ms. Abraham for review. Ms. Abraham shall notify Ms. Allen-Bullard, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 6. Within two (2) weeks after notification from the Division that the stipulations have been met for the policies and procedures related to supervision and sanitation, Ms. Allen-Bullard shall conduct a staff meeting with all staff members to discuss the policies and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor areas were monitored. I observed children playing outside and in free play activities. The infants were cared for in a caring and nurturing manner. Rated license requirements were reviewed to ensure compliance was maintained with current program and education components as well as the quality point. Lunch consisted of chicken, rice, bread, sweet peas, peaches, and milk. Upon arrival one teacher was inside the center and opened the door while two teachers cared for (4) one-year olds, (6) two-year-olds, (7) three-year-olds, and (3) four-year-olds, on the outdoor learning environment. This was corrected by adding another teacher. Due to a violation cited during today’s visit, a follow-up visit shall be conducted. The following violations were documented during today’s visit: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two teachers cared for (4) one-year olds, (6) two-year-olds, (7) three-year-olds, and (3) four-year-olds, on the outdoor learning environment. This was corrected by adding another teacher. GS 110-91(7);.0713(a-d) 1301 Center did not maintain a record of daily attendance. In space #2 and #5, attendance was not documented for 1/5/26. GS 110-91(9) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 1/20/26, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham, Child Care Consultant PO Box 265 Raeford, NC 28376 Technical assistance was given on the following: Maintaining Staff–Child Ratios When Going Outdoors While Managing a Locked Front Door North Carolina child care rules require that staff–child ratios be maintained at all times, including transitions to and from the playground. Programs that keep their front door locked for safety must plan ahead so that supervising children outdoors does not conflict with the need to let families or visitors into the building. Below are practical, compliant strategies centers can implement to ensure ratios remain intact. 1. Establish a Clear Front Door Procedure Before Going Outside - Unlock the front door before transitioning outdoors so staff do not have to leave the playground to let someone in. - If the program’s safety plan requires the door to remain locked, designate one staff member inside the building during outdoor play to manage entry without leaving children unsupervised. 2. Use Visible Communication Tools - Place a weatherproof sign on the front door stating: “We are on the playground. Please walk around to the gate.” - Ensure the sign is large, clear, and posted at eye level. - If the playground gate is locked, provide a doorbell, buzzer, or call button that alerts staff without requiring them to leave the group. 3. Assign Roles During Outdoor Transitions - Identify a “transition lead teacher” responsible for headcounts, ratios, and ensuring all children exit safely. - Identify a “building support staff” (floater, office staff, or teacher on planning time) who remains inside to handle: - Front door entry - Phone calls - Bathroom breaks - Late arrivals or early pickups - This prevents classroom teachers from leaving the playground and breaking ratio. 4. Use a Walkie Talkie or Communication System - Provide each classroom with a walkie talkie or intercom device. - Staff on the playground can notify the office or kitchen staff if a parent arrives unexpectedly. - Office or kitchen staff can meet the parent at the door without pulling a teacher away from supervision. 5. Schedule Outdoor Time Strategically - Avoid scheduling outdoor play during: - Peak drop off times - Peak pick up times - If outdoor time overlaps with these windows, ensure additional staff coverage is planned. 6. Maintain a Ratio Protection Plan Every classroom should have a written plan that includes: - Who stays inside when the class goes out - How the front door will be monitored - How communication will occur - What to do if a staff member must leave the playground unexpectedly - How to maintain supervision during emergencies or toileting needs This plan should be reviewed during staff meetings and posted in the classroom. 7. Use a Playground Gate as the Primary Entry Point - If the playground has a secure gate, families can be directed to enter through the gate during outdoor play. - Staff must ensure the gate: - Is locked after each entry - Does not create a secondary safety risk - Is included in the center’s safety plan 8. Document and Train Staff on the Procedure - Provide training on: - Ratio requirements - Supervision expectations - Transition procedures - Emergency communication - Keep documentation of training for licensing visits and internal accountability. Sample Language: "Staff will maintain required ratios during outdoor play by unlocking the front door prior to going outside OR ensuring designated staff remain inside to manage entry. A sign will be posted on the front door directing families to the playground gate. Walkie talkies will be used for communication. Staff will be trained on this procedure and the director will monitor compliance daily." Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: YOUNG @ HEART CHRISTIAN CHILDCARE Facility ID: 78000423 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 1/6/2026 Number Present: 32 Completed Date: 1/6/2026 Age: From 0 To 4 Total Minutes: 124 Time In: 09:56 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements for an administrative follow-up visit, including the Corrective Action Plan included in the written warning issued by the DCDEE to this facility on December 23, 2025. The action was discussed with Becky Allen Bullard over the phone during today’s visit. Cheyenne Locklear, lead teacher assisted me with today’s visit. The Administrative Action was posted at the parent entrance of the facility during today's visit. Becky Allen-Bullard, director/owner was notified by phone during the visit that a follow-up visit shall be conducted due to a violation cited pertaining to staff/child ratios. Stipulations are as follows: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(7) and Child Care Rule 10A NCAC 09 .0713(a-e) regarding staff/child ratios • Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision • Sanitation Rule 15A NCAC 18A .2804(d) 2. Within one (1) week after this Notice is received, Becky Allen-Bullard, owner/administrator, shall contact Amanda Lovette, Quality Enhancement Senior Specialist, Robeson County Partnership for Children, telephone number 910-738-738-6767 ext. 297, email alovette@rcpartnership4children.org, to arrange for training that will address adequate supervision. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early education upon request. 3. Within one (1) week after this Notice is received, Ms. Allen-Bullard, shall contact Sara Miller, Robeson County Health Consultant, telephone number 919-925-2896, email smacmill@email.unc.edu, to arrange for training that will address sanitation requirements including proper handling and storage of bottles. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early education upon request. 4. Within two (2) weeks after the supervision training is completed, Ms. Allen-Bullard shall revise the facility’s supervision policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure adequate supervision. The policy and procedures shall include, but not be limited to, the following: • When staff members are tardy or absent • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group • Designation of an administrative staff member to evaluate the arrival and departure times of children and staffing patterns throughout the day to determine the most appropriate staff schedule and to make necessary adjustments as needed. • During diaper changing and/or toileting • Procedures for responding when a child is missing, including immediate reporting of the missing child • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Deanna Abraham, Child Care Consultant, PO Box 265, Raeford, NC 28376, telephone number 704-213-6714, email deanna.abraham@dhhs.nc.gov, for review. Ms. Abraham shall notify Ms. Allen-Bullard, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 5. Within two (2) weeks after the required sanitation training is completed, Ms. Allen-Bullard shall develop the facility’s sanitation policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure proper handling and storage of bottles throughout the day. The policy and procedures shall include, but not be limited to, the following: • Procedures for ensuring bottles are properly labeled and refrigerated • Procedures for receiving bottles from parents • Procedures for returning bottles to parents • Procedures for administrative staff to perform routine checks to ensure compliance with child care requirements • Procedures for responding when a child is given another child’s bottle • Consequences of staff members’ non-compliance with policies and procedures The written policy and procedures shall be submitted to Ms. Abraham for review. Ms. Abraham shall notify Ms. Allen-Bullard, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 6. Within two (2) weeks after notification from the Division that the stipulations have been met for the policies and procedures related to supervision and sanitation, Ms. Allen-Bullard shall conduct a staff meeting with all staff members to discuss the policies and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor areas were monitored. I observed children playing outside and in free play activities. The infants were cared for in a caring and nurturing manner. Rated license requirements were reviewed to ensure compliance was maintained with current program and education components as well as the quality point. Lunch consisted of chicken, rice, bread, sweet peas, peaches, and milk. Upon arrival one teacher was inside the center and opened the door while two teachers cared for (4) one-year olds, (6) two-year-olds, (7) three-year-olds, and (3) four-year-olds, on the outdoor learning environment. This was corrected by adding another teacher. Due to a violation cited during today’s visit, a follow-up visit shall be conducted. The following violations were documented during today’s visit: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two teachers cared for (4) one-year olds, (6) two-year-olds, (7) three-year-olds, and (3) four-year-olds, on the outdoor learning environment. This was corrected by adding another teacher. GS 110-91(7);.0713(a-d) 1301 Center did not maintain a record of daily attendance. In space #2 and #5, attendance was not documented for 1/5/26. GS 110-91(9) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 1/20/26, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham, Child Care Consultant PO Box 265 Raeford, NC 28376 Technical assistance was given on the following: Maintaining Staff–Child Ratios When Going Outdoors While Managing a Locked Front Door North Carolina child care rules require that staff–child ratios be maintained at all times, including transitions to and from the playground. Programs that keep their front door locked for safety must plan ahead so that supervising children outdoors does not conflict with the need to let families or visitors into the building. Below are practical, compliant strategies centers can implement to ensure ratios remain intact. 1. Establish a Clear Front Door Procedure Before Going Outside - Unlock the front door before transitioning outdoors so staff do not have to leave the playground to let someone in. - If the program’s safety plan requires the door to remain locked, designate one staff member inside the building during outdoor play to manage entry without leaving children unsupervised. 2. Use Visible Communication Tools - Place a weatherproof sign on the front door stating: “We are on the playground. Please walk around to the gate.” - Ensure the sign is large, clear, and posted at eye level. - If the playground gate is locked, provide a doorbell, buzzer, or call button that alerts staff without requiring them to leave the group. 3. Assign Roles During Outdoor Transitions - Identify a “transition lead teacher” responsible for headcounts, ratios, and ensuring all children exit safely. - Identify a “building support staff” (floater, office staff, or teacher on planning time) who remains inside to handle: - Front door entry - Phone calls - Bathroom breaks - Late arrivals or early pickups - This prevents classroom teachers from leaving the playground and breaking ratio. 4. Use a Walkie Talkie or Communication System - Provide each classroom with a walkie talkie or intercom device. - Staff on the playground can notify the office or kitchen staff if a parent arrives unexpectedly. - Office or kitchen staff can meet the parent at the door without pulling a teacher away from supervision. 5. Schedule Outdoor Time Strategically - Avoid scheduling outdoor play during: - Peak drop off times - Peak pick up times - If outdoor time overlaps with these windows, ensure additional staff coverage is planned. 6. Maintain a Ratio Protection Plan Every classroom should have a written plan that includes: - Who stays inside when the class goes out - How the front door will be monitored - How communication will occur - What to do if a staff member must leave the playground unexpectedly - How to maintain supervision during emergencies or toileting needs This plan should be reviewed during staff meetings and posted in the classroom. 7. Use a Playground Gate as the Primary Entry Point - If the playground has a secure gate, families can be directed to enter through the gate during outdoor play. - Staff must ensure the gate: - Is locked after each entry - Does not create a secondary safety risk - Is included in the center’s safety plan 8. Document and Train Staff on the Procedure - Provide training on: - Ratio requirements - Supervision expectations - Transition procedures - Emergency communication - Keep documentation of training for licensing visits and internal accountability. Sample Language: "Staff will maintain required ratios during outdoor play by unlocking the front door prior to going outside OR ensuring designated staff remain inside to manage entry. A sign will be posted on the front door directing families to the playground gate. Walkie talkies will be used for communication. Staff will be trained on this procedure and the director will monitor compliance daily." Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: YOUNG @ HEART CHRISTIAN CHILDCARE Facility ID: 78000423 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: 1125-110L Visit Date: 11/18/2025 Number Present: 39 Completed Date: 11/18/2025 Age: From 0 To 4 Total Minutes: 259 Time In: 09:26 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There are concerns that: • Bottles are not stored properly • Adequate supervision is not maintained • Floors are not kept clean • Infants were served bottles that were not their own Upon arrival Ms. Eva Allen (kitchen staff member) came from the direction of the kitchen to let me in. Ms. Allen stated that Ms. Becky Allen Bullard, owner was out tending to personal business. Ms. Allen directed me to Cheyenne Locklear, lead teacher to assist me with the visit. Ms. Locklear had Ms. Allen take her place in space #4, to talk to me. The staff file of one new staff member was monitored and found in compliance. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. As I entered space #3, I observed 1 teacher caring for 6 infants and 1 toddler by herself. Ms. Allen (kitchen staff member) came in to assist shortly after I entered the room. Ms. Allen informed me that she was helping out in space #3 and cooking. Ms. Allen was hired on 4/13/23, does not have ITS SIDS training or Health and Safety training. On the staff and training worksheet for your 6/18/25, annual compliance visit, she was listed as “not in charge of a group.” Please be aware that this also includes giving breaks and being counted in ratio. One staff member stated that the kitchen staff gives bathroom breaks and steps in when short staffed. You were given an opportunity to respond to the alleged allegations. The allegations were reviewed with Ms. Locklear and with Mrs. Allen- Bullard, director/owner over speaker phone in a joint conversation. Mrs. Allen-Bullard stated that she was unaware of any recent incidents regarding an infant. Ms. Locklear stated that she was aware of an incident that occurred involving an incident when an infant was bitten by a two-year-old. During a transition a two-year-old left his group, ran down the hall and around the corner and entered space#3, where the infants are cared for. While in the room the 2-year-old bit an infant. During the incident the teacher in the room was in the process of changing a diaper. The timespan of this incident is unclear because you stated that you were caring for children in space #4. You were made aware of the incident after you heard the infant scream. You stated that the 2-year-old bit an infant while the teacher changed another infant’s diaper. At that time, you yelled for kitchen staff to retrieve the 2-year-old and take him to his class. You also stated that you and another staff member open the center in the mornings. You stated that infants arrive at the center as early as 7am. You stated that the openers do not touch the infant’s bags or bottles upon arrival. Bottles and bags are stored after the teacher that cares for the infants comes in to work at 8am. You and the director stated that the floors in the classrooms are swept and mopped daily. Both of you also stated that you were unaware of any child drinking a bottle that did not belong to them. Today I interviewed all the staff at work today. One staff member stated that the 2-year-old left space #5, while the teacher was in the bathroom with another child. The length of time the child was out of the classroom is unknown but is believed not to be long. The child is known to run out of the room to the room where his mother works. Once the teacher noticed that the child was gone, she started walking towards the classroom where the child’s mother works. She was met by another staff member in the hallway with the child. All of the staff members stated that the floors are swept and mopped at least daily and as needed throughout the day. Upon my entrance to space #3, where the infants are cared for, the teacher was in the process of sweeping and cleaning the floor from breakfast. Floor covering and floors did not appear visually dirty. A mop bucket, water, and mop were located in the hallway after lunch. None of the staff members are aware of children drinking other children’s bottles. Two staff members stated that in space #1, all of the bottles are taken out of the refrigerator and packed up to go home right after naptime, which is around 2:30pm. Cheyenne Locklear stated that the last child in space #1 usually goes home around 5:15pm. Based on information received from staff interviewed and my observations, the findings regarding the allegations of bottles are not stored properly, adequate supervision is not maintained, these allegations were substantiated. Based on information received from staff interviewed and my observations, the findings regarding the allegations, floors are not kept clean, infants were served bottles that were not their own, these allegations were unsubstantiated. Lunch consisted of chicken and noodles, sweet peas, mixed fruit, and milk. The following violations were documented during today’s visit: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #3, 1 teacher cared for 6 infants and (1) one-year-old alone. This was corrected by moving an infant and a one-year-old to space #1. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. A 2-year-old child left out of space #5, without staff member's knowledge, entered space #3, and bit an infant 3 times on the shoulder and arm area. .1801(a)(1-5) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #3, four bottles were not labeled with the child's name or date. 15A NCAC 18A .2804(d) 536 Formula and other beverages which require refrigeration were not identified for each child or properly refrigerated. Bottle are left out unrefrigerated up to an hour at drop off and up to 2 hours 15 minutes in the afternoon before departing the center. 15A NCAC 18A .2804(d) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff member sent to be counted in ratio in the room where the infants are cared for, did not have the required ITS SIDS training. .1102(f) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Documentation shows that the last drill was conducted on 7/22/25. .0604(u);.0302(d)(8) 1898 Staff did not complete the health and safety training within one year of employment. One staff member hired 4/13/23, gives breaks and steps in to covers staffing shortages as needed. The staff member does not have the required health and safety training to be in charge of a group or counted in ratio. .1102(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 2, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham, Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) The following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: Supervision & Classroom Safety - Active Supervision: - To ensure safety for the children in your care it is important for teachers to make every effort to position themselves in a manner that they can see and hear the children at all times. - Use “scan and count” every few minutes — visually sweep the room and count children to ensure none are missing. - Assign clear zones of responsibility (e.g., one teacher near the door, another near play areas). - Transitions & Door Safety: - Doors should remain secured or monitored during classroom transitions. - Consider installing door alarms or child-proof latches if feasible. - Teachers should escort children during transitions (bathroom, playground, etc.) rather than allowing independent movement. - Incident Response: - Document the biting incident thoroughly (time, location, staff present, actions taken). - Notify parents of both children promptly, following NC licensing requirements. - Review supervision lapses with staff and create a corrective action plan (e.g., additional training on active supervision). Bottle Handling & Storage - Morning Retrieval: - Place a designated basket/bin at the classroom entrance or drop off entrance. -Designate a separate bin for each child with their name on it. - As parents arrive, teachers immediately place bottles in each child’s own individual bin/ basket. - Use masking tape or pre-printed labels for parents to write child’s name and date before handing over or placing them in the designated basket/bin. - Proper Storage: - Bottles should be refrigerated right away — NC licensing requires bottles to be labeled with child’s name and date. - Maintain refrigerator temperature at or below 45°F (per NC Child Care Rules). - Store bottles upright to prevent leaks and cross-contamination. - Labeling Examples: - Parents: Write “Child’s Name + Date” on masking tape before drop-off. - Teachers: Double-check labels before placing bottles/ baskets in fridge. - Afternoon Practices: - Do not pack bottles too early. Bottles should remain refrigerated until parents arrive. - This ensures bottles stay below 45°F and are safe if parents need to feed their child immediately after pickup. - Communicate to staff: “Pack bottles only when the parent is at the door.” Practical Examples for Staff & Parents - Parents: - Bring bottles labeled with child’s name and date. - Hand bottles directly to teacher, not left in diaper bags. - Teachers: - Keep a roll of masking tape and permanent marker at the basket station. - Immediately check bottles for labels before storage. - Use a posted checklist: “Name? Date? Refrigerated?” I also highly recommend reaching out to your local Health Consultant for in-house training with your staff. Her information is below: Sara Miller 919-925-2896 smacmill@email.unc.edu Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: YOUNG @ HEART CHRISTIAN CHILDCARE Facility ID: 78000423 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: 1125-110L Visit Date: 11/18/2025 Number Present: 39 Completed Date: 11/18/2025 Age: From 0 To 4 Total Minutes: 259 Time In: 09:26 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There are concerns that: • Bottles are not stored properly • Adequate supervision is not maintained • Floors are not kept clean • Infants were served bottles that were not their own Upon arrival Ms. Eva Allen (kitchen staff member) came from the direction of the kitchen to let me in. Ms. Allen stated that Ms. Becky Allen Bullard, owner was out tending to personal business. Ms. Allen directed me to Cheyenne Locklear, lead teacher to assist me with the visit. Ms. Locklear had Ms. Allen take her place in space #4, to talk to me. The staff file of one new staff member was monitored and found in compliance. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. As I entered space #3, I observed 1 teacher caring for 6 infants and 1 toddler by herself. Ms. Allen (kitchen staff member) came in to assist shortly after I entered the room. Ms. Allen informed me that she was helping out in space #3 and cooking. Ms. Allen was hired on 4/13/23, does not have ITS SIDS training or Health and Safety training. On the staff and training worksheet for your 6/18/25, annual compliance visit, she was listed as “not in charge of a group.” Please be aware that this also includes giving breaks and being counted in ratio. One staff member stated that the kitchen staff gives bathroom breaks and steps in when short staffed. You were given an opportunity to respond to the alleged allegations. The allegations were reviewed with Ms. Locklear and with Mrs. Allen- Bullard, director/owner over speaker phone in a joint conversation. Mrs. Allen-Bullard stated that she was unaware of any recent incidents regarding an infant. Ms. Locklear stated that she was aware of an incident that occurred involving an incident when an infant was bitten by a two-year-old. During a transition a two-year-old left his group, ran down the hall and around the corner and entered space#3, where the infants are cared for. While in the room the 2-year-old bit an infant. During the incident the teacher in the room was in the process of changing a diaper. The timespan of this incident is unclear because you stated that you were caring for children in space #4. You were made aware of the incident after you heard the infant scream. You stated that the 2-year-old bit an infant while the teacher changed another infant’s diaper. At that time, you yelled for kitchen staff to retrieve the 2-year-old and take him to his class. You also stated that you and another staff member open the center in the mornings. You stated that infants arrive at the center as early as 7am. You stated that the openers do not touch the infant’s bags or bottles upon arrival. Bottles and bags are stored after the teacher that cares for the infants comes in to work at 8am. You and the director stated that the floors in the classrooms are swept and mopped daily. Both of you also stated that you were unaware of any child drinking a bottle that did not belong to them. Today I interviewed all the staff at work today. One staff member stated that the 2-year-old left space #5, while the teacher was in the bathroom with another child. The length of time the child was out of the classroom is unknown but is believed not to be long. The child is known to run out of the room to the room where his mother works. Once the teacher noticed that the child was gone, she started walking towards the classroom where the child’s mother works. She was met by another staff member in the hallway with the child. All of the staff members stated that the floors are swept and mopped at least daily and as needed throughout the day. Upon my entrance to space #3, where the infants are cared for, the teacher was in the process of sweeping and cleaning the floor from breakfast. Floor covering and floors did not appear visually dirty. A mop bucket, water, and mop were located in the hallway after lunch. None of the staff members are aware of children drinking other children’s bottles. Two staff members stated that in space #1, all of the bottles are taken out of the refrigerator and packed up to go home right after naptime, which is around 2:30pm. Cheyenne Locklear stated that the last child in space #1 usually goes home around 5:15pm. Based on information received from staff interviewed and my observations, the findings regarding the allegations of bottles are not stored properly, adequate supervision is not maintained, these allegations were substantiated. Based on information received from staff interviewed and my observations, the findings regarding the allegations, floors are not kept clean, infants were served bottles that were not their own, these allegations were unsubstantiated. Lunch consisted of chicken and noodles, sweet peas, mixed fruit, and milk. The following violations were documented during today’s visit: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #3, 1 teacher cared for 6 infants and (1) one-year-old alone. This was corrected by moving an infant and a one-year-old to space #1. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. A 2-year-old child left out of space #5, without staff member's knowledge, entered space #3, and bit an infant 3 times on the shoulder and arm area. .1801(a)(1-5) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #3, four bottles were not labeled with the child's name or date. 15A NCAC 18A .2804(d) 536 Formula and other beverages which require refrigeration were not identified for each child or properly refrigerated. Bottle are left out unrefrigerated up to an hour at drop off and up to 2 hours 15 minutes in the afternoon before departing the center. 15A NCAC 18A .2804(d) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff member sent to be counted in ratio in the room where the infants are cared for, did not have the required ITS SIDS training. .1102(f) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Documentation shows that the last drill was conducted on 7/22/25. .0604(u);.0302(d)(8) 1898 Staff did not complete the health and safety training within one year of employment. One staff member hired 4/13/23, gives breaks and steps in to covers staffing shortages as needed. The staff member does not have the required health and safety training to be in charge of a group or counted in ratio. .1102(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 2, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham, Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) The following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: Supervision & Classroom Safety - Active Supervision: - To ensure safety for the children in your care it is important for teachers to make every effort to position themselves in a manner that they can see and hear the children at all times. - Use “scan and count” every few minutes — visually sweep the room and count children to ensure none are missing. - Assign clear zones of responsibility (e.g., one teacher near the door, another near play areas). - Transitions & Door Safety: - Doors should remain secured or monitored during classroom transitions. - Consider installing door alarms or child-proof latches if feasible. - Teachers should escort children during transitions (bathroom, playground, etc.) rather than allowing independent movement. - Incident Response: - Document the biting incident thoroughly (time, location, staff present, actions taken). - Notify parents of both children promptly, following NC licensing requirements. - Review supervision lapses with staff and create a corrective action plan (e.g., additional training on active supervision). Bottle Handling & Storage - Morning Retrieval: - Place a designated basket/bin at the classroom entrance or drop off entrance. -Designate a separate bin for each child with their name on it. - As parents arrive, teachers immediately place bottles in each child’s own individual bin/ basket. - Use masking tape or pre-printed labels for parents to write child’s name and date before handing over or placing them in the designated basket/bin. - Proper Storage: - Bottles should be refrigerated right away — NC licensing requires bottles to be labeled with child’s name and date. - Maintain refrigerator temperature at or below 45°F (per NC Child Care Rules). - Store bottles upright to prevent leaks and cross-contamination. - Labeling Examples: - Parents: Write “Child’s Name + Date” on masking tape before drop-off. - Teachers: Double-check labels before placing bottles/ baskets in fridge. - Afternoon Practices: - Do not pack bottles too early. Bottles should remain refrigerated until parents arrive. - This ensures bottles stay below 45°F and are safe if parents need to feed their child immediately after pickup. - Communicate to staff: “Pack bottles only when the parent is at the door.” Practical Examples for Staff & Parents - Parents: - Bring bottles labeled with child’s name and date. - Hand bottles directly to teacher, not left in diaper bags. - Teachers: - Keep a roll of masking tape and permanent marker at the basket station. - Immediately check bottles for labels before storage. - Use a posted checklist: “Name? Date? Refrigerated?” I also highly recommend reaching out to your local Health Consultant for in-house training with your staff. Her information is below: Sara Miller 919-925-2896 smacmill@email.unc.edu Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: YOUNG @ HEART CHRISTIAN CHILDCARE Facility ID: 78000423 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: 1023-170L Visit Date: 10/24/2023 Number Present: 37 Completed Date: 10/24/2023 Age: From 0 To 4 Total Minutes: 175 Time In: 09:35 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There are concerns that: - Teachers are not following feeding schedules for infants. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. No new staff had been hired since the last visit. Additionally, I observed the indoor and outdoor space used by the children. The children had just finished eating breakfast throughout the center. Today’s menu consisted of blueberry muffins, blue berries, and milk. Upon my arrival I was met with Mrs. Becky Allen- Bullard, director/owner. Mrs. Allen-Bullard was given an opportunity to respond to the alleged allegations. You stated that an infant’s mother told you to start feeding her infant peas. The staff at the center including yourself tried to feed the infant in a highchair with a spoon, but the infant would not eat food at the center. The discussions with mom and dad, about eating, continue over the course of 2-3 weeks with you and Ms. M. Locklear. Mom was asked to send in more breast milk to supplement the child’s increasing appetite. Mom did not bring in more milk. The parents brought in (3) four-ounce bottles to last the 6-month-old from 6:45am-4:30pm. The crying infant would drink each bottle quickly. You stated that about 2 weeks ago one of your teachers that cares for the infants put stage 1 puree baby food in a bottle mixed with breast milk and fed it to the infant. You told the parent, and the parent told you not to do that again. The parent called you on a Friday, around 4:45pm informing you to not feed the infant. Monday morning before you were able to inform the teacher of the parent’s request, the teacher had already fed the baby a bottle mixed with the puree again. The parent did not inform the teacher directly or documented the request. Since that time the teacher has not put food in the bottle again. The parent has requested that the infant not be fed food at the center. You stated that you have followed the parent’s request. I observed the following during today’s visit: - On 9/25, “add baby food” was added to the infant’s feeding plan - I called the food company during today’s visit and there is no warning for mixing the puree with bottles on the packaging. - The infant is in care today Based on information received from interviewed staff and my observations, the findings regarding the allegation of infant feeding schedules are not being followed, the allegation was substantiated. Today, I received a compliance letter for the following violation cited: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). In space #3, an infant was fed stage one puree infant food in a bottle. During today's visit you requested and received an updated feeding schedule for one infant via text. You also expressed that you will send out infant feeding schedules to parents to be updated monthly. 10A NCAC 09 .0902(a) Please be advised: Your center may be pending an Action by the Division. You shall be notified verbally or in writing of any actions taken against your center. Technical assistance was given on the following: Make sure to update feeding plans in writing as soon as you are notified. For growing infants, it might be beneficial to send home a feeding plan to be updated every month. Make sure to post the most up to date feeding plans and encourage communication between teacher’s and parents. Daily communication sheets are highly suggested. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.