Dragonflies' Learning Center, LLC

10A NCAC 09 .0304 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 3/25/2026 Number Present: 33 Completed Date: 3/25/2026 Age: From 0 To 4 Total Minutes: 425 Time In: 08:55 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. S. Carmon, Administrator, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum. The last annual compliance visit was conducted on 4/10/25. The sanitation inspection was completed 11/21/25 with a “Superior” classification. The last fire inspection was conducted 2/6/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty one percent as of 3/17/26. The NC Secretary of State website was reviewed on 3/17/26 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and you requested for the facility email address to be updated to dragonflieslc3@gmail.com and I updated the email address in regulatory. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were napping, being fed, and playing on the carpet. Toddlers were listening to a book while sitting on the carpet. Preschoolers engaged in free art, dramatic play, and block play. The outdoor space was observed to have a stationary climber, riding toys, tunnel, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of chicken alfredo with noodles, peas/carrots, mandarin oranges, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on 2/6/25. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. There was a hole in the ground inside the corner of the concrete bike path on the preschool outdoor space causing a tripping hazard. 10A NCAC 09 .0601(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant was observed sleeping in space #2 and documentation of visual sleep checks had not been completed. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired on 12/29/25 had a medical report on file dated 5/31/22. 10A NCAC 09 .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Three staff members had certification of First Aid that expired 2/26 and current certification dated 3/21/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Three staff members had certification of CPR that expired 2/26 and current certification dated 3/21/26. .1102(d) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. In space #2, a child enrolled did not have a medical action plan on file for sickle cell anemia. .0801(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 4/8/26, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Medical Action Plan: Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. A medical action plan is required for children with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, the form needs to be completed by the parent or a health care professional. In space #2, a child enrolled did not have a medical action plan on file for sickle cell anemia. We discussed the importance of understanding the symptoms the child shows and when to call for help since the parents administer the medication at home. You stated that you were scheduled to learn more about sickle cell anemia but weather canceled the meeting and there is a parent handbook available in the classroom. Use the child’s file checklist to ensure that all documentation is received. Safe Sleep Charts: Maintaining accurate documentation at the child care center is important in determining compliance with the child care rules and to ensure the health and safety of each child. Infant sleep charts allow teachers to document visually checking sleeping infants every 15 minutes. They note the infant’s sleep position, skin color, breathing, level of sleep, and body temperature. This needs to be documented every time a child is sleeping in your care. An infant was observed sleeping in space #2 and documentation of visual sleep checks had not been completed. When it was brought to the staff member’s attention, she documented a sleep check for the child, but it was reported that the child had been sleeping for an hour. You stated that you recently had a meeting with the staff members that work in the infant classroom about required documentation and conduct daily classroom checks to review documentation. We discussed posting the sleep charts close to the crib so it can be easily accessed when an infant falls asleep. Conduct random classroom observations to ensure that sleep checks are documented. Fire inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. A fire inspection was completed on 2/6/25. You stated that several doors need to be fixed in order to be reinspected and will be fixed soon. We discussed setting a reminder in your calendar months in advance so that they can schedule an inspection before 12 months have passed. Attach the completed fire inspection with the compliance letter. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. Three staff members had certification of CPR/First Aid that expired 2/26 and current certification dated 3/21/26. We discussed setting the reminders in the digital calendar to notify you several months in advance of training expiring to ensure that you can find training before certifications expire. A staff member hired on 12/29/25 had a medical report on file dated 5/31/22. You stated that the staff member had worked at the center previously and thought they could use the same medical report. We discussed that her paperwork must correlate with her start date. Use the staff file checklist to ensure that all documentation is received on time. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. There was a hole in the ground inside the corner of the concrete bike path on the preschool outdoor space causing a tripping hazard. You stated that you are getting sand to fill in the hole and will add it immediately. Add a picture of the filled in hole with the compliance letter. Check the outdoor space each morning before the children arrive to ensure that hazards are inaccessible. Resources: As a licensed child care facility, it is your responsibility to be knowledgeable of the child care laws and rules and to teach your staff the rules to ensure your center remains in compliance. The following resources are available to you: 1. DCDEE website, www.ncchildcare.ncdhhs.gov – current laws and rules regarding child care facilities in North Carolina, “What’s New” tab, Items Number Listing which you can use as a checklist for your program. 2. Raise NC Newsletter – weekly newsletter emailed to facility email including relevant information from the Division, training opportunities, grants, and more. You can sign up to receive Raise NC on the What’s New tab. 3. NC Health & Safety Resource Center publishes a quarterly newsletter which provides topical information on a variety of health and safety topics. If you are not receiving these emails and newsletters, then please go to https://healthychildcare.unc.edu/resources/nc-child-care-health-and-safety-e-news/ and click on ‘Newsletter Signup’ to join their mailing list. The Winter 2026 edition, “Ready, Set, Action!” includes articles on the emergency medical care plan and responding to infant/toddler emergencies. The North Carolina Rated License Assessment Project (NCRLAP), www.ncrlap.org , has resources to help you and your staff prepare for the third editions of the Environment Rating Scales (ECERS-3 and ITERS-3). Visit the website for more information about updated resources, credit hour trainings, self-assessments and outreach assessment opportunities to help you become familiar with these tools. At this time the SACERS-U will continue to be the program assessment tool for school-age programs and classrooms. Southwestern Child Development Commission, www.swcdcinc.org, Child Care Resources Inc., https://www.childcareresourcesinc.org/ and Early Years, https://www.earlyyearsnc.org/ offer DCDEE approved, on-line, self-paced and virtual real-time training and CEUs. SWCDC also offers affordable annual packages allowing you to take as many courses as you need or want for one price. The T.E.A.C.H. Early Childhood® North Carolina Scholarship Program provides educational scholarships to early care professionals and those who perform specialized functions in the early care system. https://www.childcareservices.org/programs/teach-north-carolina/ Additional Comments: Staff Education and Works: Assist staff with getting education posted in Works to count for your upcoming QRIS rated license reassessment. QRIS (Quality Rating Improvement System) Technical Assistance: All information on the QRIS rated license assessments and documents will be posted at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRISModernization and will also be provided through emails and Raise NC newsletters. During the visit we completed the QRIS Conversation Template with a focus on the selected pathway. Your QRIS assessment is due by 12/31/2026. You have decided to follow Pathway #2: Classroom and Instructional Quality Pathway. We reviewed all forms for pathway #2 and accessed them at https://ncchildcare.ncdhhs.gov. North Carolina General Statute 14-208 requires sex offenders to register with the North Carolina Department of Justice. The law states that a sex offender shall not knowingly reside within 1,000 feet of the property on which any public or nonpublic school or child care center is located. This does not apply to child care centers that are located on or within 1,000 feet of property of an institution of higher education where the registrant is a student or is employed. All licensed child care centers must register to receive e-mail notification when a registered sex offender moves within a one-mile radius of the center. (§14-208.19) To register for the e-mail notification, go to http://sexoffender.ncsbi.gov. If you have any questions, please contact your local sheriff's department. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. Pro Tip: Set your calendar to remind you every 6 months to login and out at https://myncid.nc.gov to keep your account activated and it will NOT be archived. Outdoor Learning Environments Work Plan: Bring nature to children by naturalizing childcare centers and family child care homes, schools, residential neighborhoods, parks and greenways, community centers, cultural facilities, botanical gardens, museums and other nonformal education institutions. Today, we discussed adding a science center with a garden, thermometer, and rain gauge and a music center with pots and pans. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 3/25/2026 Number Present: 33 Completed Date: 3/25/2026 Age: From 0 To 4 Total Minutes: 425 Time In: 08:55 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. S. Carmon, Administrator, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum. The last annual compliance visit was conducted on 4/10/25. The sanitation inspection was completed 11/21/25 with a “Superior” classification. The last fire inspection was conducted 2/6/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty one percent as of 3/17/26. The NC Secretary of State website was reviewed on 3/17/26 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and you requested for the facility email address to be updated to dragonflieslc3@gmail.com and I updated the email address in regulatory. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were napping, being fed, and playing on the carpet. Toddlers were listening to a book while sitting on the carpet. Preschoolers engaged in free art, dramatic play, and block play. The outdoor space was observed to have a stationary climber, riding toys, tunnel, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of chicken alfredo with noodles, peas/carrots, mandarin oranges, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on 2/6/25. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. There was a hole in the ground inside the corner of the concrete bike path on the preschool outdoor space causing a tripping hazard. 10A NCAC 09 .0601(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant was observed sleeping in space #2 and documentation of visual sleep checks had not been completed. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired on 12/29/25 had a medical report on file dated 5/31/22. 10A NCAC 09 .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Three staff members had certification of First Aid that expired 2/26 and current certification dated 3/21/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Three staff members had certification of CPR that expired 2/26 and current certification dated 3/21/26. .1102(d) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. In space #2, a child enrolled did not have a medical action plan on file for sickle cell anemia. .0801(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 4/8/26, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Medical Action Plan: Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. A medical action plan is required for children with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, the form needs to be completed by the parent or a health care professional. In space #2, a child enrolled did not have a medical action plan on file for sickle cell anemia. We discussed the importance of understanding the symptoms the child shows and when to call for help since the parents administer the medication at home. You stated that you were scheduled to learn more about sickle cell anemia but weather canceled the meeting and there is a parent handbook available in the classroom. Use the child’s file checklist to ensure that all documentation is received. Safe Sleep Charts: Maintaining accurate documentation at the child care center is important in determining compliance with the child care rules and to ensure the health and safety of each child. Infant sleep charts allow teachers to document visually checking sleeping infants every 15 minutes. They note the infant’s sleep position, skin color, breathing, level of sleep, and body temperature. This needs to be documented every time a child is sleeping in your care. An infant was observed sleeping in space #2 and documentation of visual sleep checks had not been completed. When it was brought to the staff member’s attention, she documented a sleep check for the child, but it was reported that the child had been sleeping for an hour. You stated that you recently had a meeting with the staff members that work in the infant classroom about required documentation and conduct daily classroom checks to review documentation. We discussed posting the sleep charts close to the crib so it can be easily accessed when an infant falls asleep. Conduct random classroom observations to ensure that sleep checks are documented. Fire inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. A fire inspection was completed on 2/6/25. You stated that several doors need to be fixed in order to be reinspected and will be fixed soon. We discussed setting a reminder in your calendar months in advance so that they can schedule an inspection before 12 months have passed. Attach the completed fire inspection with the compliance letter. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. Three staff members had certification of CPR/First Aid that expired 2/26 and current certification dated 3/21/26. We discussed setting the reminders in the digital calendar to notify you several months in advance of training expiring to ensure that you can find training before certifications expire. A staff member hired on 12/29/25 had a medical report on file dated 5/31/22. You stated that the staff member had worked at the center previously and thought they could use the same medical report. We discussed that her paperwork must correlate with her start date. Use the staff file checklist to ensure that all documentation is received on time. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. There was a hole in the ground inside the corner of the concrete bike path on the preschool outdoor space causing a tripping hazard. You stated that you are getting sand to fill in the hole and will add it immediately. Add a picture of the filled in hole with the compliance letter. Check the outdoor space each morning before the children arrive to ensure that hazards are inaccessible. Resources: As a licensed child care facility, it is your responsibility to be knowledgeable of the child care laws and rules and to teach your staff the rules to ensure your center remains in compliance. The following resources are available to you: 1. DCDEE website, www.ncchildcare.ncdhhs.gov – current laws and rules regarding child care facilities in North Carolina, “What’s New” tab, Items Number Listing which you can use as a checklist for your program. 2. Raise NC Newsletter – weekly newsletter emailed to facility email including relevant information from the Division, training opportunities, grants, and more. You can sign up to receive Raise NC on the What’s New tab. 3. NC Health & Safety Resource Center publishes a quarterly newsletter which provides topical information on a variety of health and safety topics. If you are not receiving these emails and newsletters, then please go to https://healthychildcare.unc.edu/resources/nc-child-care-health-and-safety-e-news/ and click on ‘Newsletter Signup’ to join their mailing list. The Winter 2026 edition, “Ready, Set, Action!” includes articles on the emergency medical care plan and responding to infant/toddler emergencies. The North Carolina Rated License Assessment Project (NCRLAP), www.ncrlap.org , has resources to help you and your staff prepare for the third editions of the Environment Rating Scales (ECERS-3 and ITERS-3). Visit the website for more information about updated resources, credit hour trainings, self-assessments and outreach assessment opportunities to help you become familiar with these tools. At this time the SACERS-U will continue to be the program assessment tool for school-age programs and classrooms. Southwestern Child Development Commission, www.swcdcinc.org, Child Care Resources Inc., https://www.childcareresourcesinc.org/ and Early Years, https://www.earlyyearsnc.org/ offer DCDEE approved, on-line, self-paced and virtual real-time training and CEUs. SWCDC also offers affordable annual packages allowing you to take as many courses as you need or want for one price. The T.E.A.C.H. Early Childhood® North Carolina Scholarship Program provides educational scholarships to early care professionals and those who perform specialized functions in the early care system. https://www.childcareservices.org/programs/teach-north-carolina/ Additional Comments: Staff Education and Works: Assist staff with getting education posted in Works to count for your upcoming QRIS rated license reassessment. QRIS (Quality Rating Improvement System) Technical Assistance: All information on the QRIS rated license assessments and documents will be posted at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRISModernization and will also be provided through emails and Raise NC newsletters. During the visit we completed the QRIS Conversation Template with a focus on the selected pathway. Your QRIS assessment is due by 12/31/2026. You have decided to follow Pathway #2: Classroom and Instructional Quality Pathway. We reviewed all forms for pathway #2 and accessed them at https://ncchildcare.ncdhhs.gov. North Carolina General Statute 14-208 requires sex offenders to register with the North Carolina Department of Justice. The law states that a sex offender shall not knowingly reside within 1,000 feet of the property on which any public or nonpublic school or child care center is located. This does not apply to child care centers that are located on or within 1,000 feet of property of an institution of higher education where the registrant is a student or is employed. All licensed child care centers must register to receive e-mail notification when a registered sex offender moves within a one-mile radius of the center. (§14-208.19) To register for the e-mail notification, go to http://sexoffender.ncsbi.gov. If you have any questions, please contact your local sheriff's department. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. Pro Tip: Set your calendar to remind you every 6 months to login and out at https://myncid.nc.gov to keep your account activated and it will NOT be archived. Outdoor Learning Environments Work Plan: Bring nature to children by naturalizing childcare centers and family child care homes, schools, residential neighborhoods, parks and greenways, community centers, cultural facilities, botanical gardens, museums and other nonformal education institutions. Today, we discussed adding a science center with a garden, thermometer, and rain gauge and a music center with pots and pans. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 3/25/2026 Number Present: 33 Completed Date: 3/25/2026 Age: From 0 To 4 Total Minutes: 425 Time In: 08:55 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. S. Carmon, Administrator, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum. The last annual compliance visit was conducted on 4/10/25. The sanitation inspection was completed 11/21/25 with a “Superior” classification. The last fire inspection was conducted 2/6/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty one percent as of 3/17/26. The NC Secretary of State website was reviewed on 3/17/26 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and you requested for the facility email address to be updated to dragonflieslc3@gmail.com and I updated the email address in regulatory. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were napping, being fed, and playing on the carpet. Toddlers were listening to a book while sitting on the carpet. Preschoolers engaged in free art, dramatic play, and block play. The outdoor space was observed to have a stationary climber, riding toys, tunnel, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of chicken alfredo with noodles, peas/carrots, mandarin oranges, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on 2/6/25. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. There was a hole in the ground inside the corner of the concrete bike path on the preschool outdoor space causing a tripping hazard. 10A NCAC 09 .0601(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant was observed sleeping in space #2 and documentation of visual sleep checks had not been completed. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired on 12/29/25 had a medical report on file dated 5/31/22. 10A NCAC 09 .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Three staff members had certification of First Aid that expired 2/26 and current certification dated 3/21/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Three staff members had certification of CPR that expired 2/26 and current certification dated 3/21/26. .1102(d) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. In space #2, a child enrolled did not have a medical action plan on file for sickle cell anemia. .0801(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 4/8/26, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Medical Action Plan: Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. A medical action plan is required for children with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, the form needs to be completed by the parent or a health care professional. In space #2, a child enrolled did not have a medical action plan on file for sickle cell anemia. We discussed the importance of understanding the symptoms the child shows and when to call for help since the parents administer the medication at home. You stated that you were scheduled to learn more about sickle cell anemia but weather canceled the meeting and there is a parent handbook available in the classroom. Use the child’s file checklist to ensure that all documentation is received. Safe Sleep Charts: Maintaining accurate documentation at the child care center is important in determining compliance with the child care rules and to ensure the health and safety of each child. Infant sleep charts allow teachers to document visually checking sleeping infants every 15 minutes. They note the infant’s sleep position, skin color, breathing, level of sleep, and body temperature. This needs to be documented every time a child is sleeping in your care. An infant was observed sleeping in space #2 and documentation of visual sleep checks had not been completed. When it was brought to the staff member’s attention, she documented a sleep check for the child, but it was reported that the child had been sleeping for an hour. You stated that you recently had a meeting with the staff members that work in the infant classroom about required documentation and conduct daily classroom checks to review documentation. We discussed posting the sleep charts close to the crib so it can be easily accessed when an infant falls asleep. Conduct random classroom observations to ensure that sleep checks are documented. Fire inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. A fire inspection was completed on 2/6/25. You stated that several doors need to be fixed in order to be reinspected and will be fixed soon. We discussed setting a reminder in your calendar months in advance so that they can schedule an inspection before 12 months have passed. Attach the completed fire inspection with the compliance letter. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. Three staff members had certification of CPR/First Aid that expired 2/26 and current certification dated 3/21/26. We discussed setting the reminders in the digital calendar to notify you several months in advance of training expiring to ensure that you can find training before certifications expire. A staff member hired on 12/29/25 had a medical report on file dated 5/31/22. You stated that the staff member had worked at the center previously and thought they could use the same medical report. We discussed that her paperwork must correlate with her start date. Use the staff file checklist to ensure that all documentation is received on time. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. There was a hole in the ground inside the corner of the concrete bike path on the preschool outdoor space causing a tripping hazard. You stated that you are getting sand to fill in the hole and will add it immediately. Add a picture of the filled in hole with the compliance letter. Check the outdoor space each morning before the children arrive to ensure that hazards are inaccessible. Resources: As a licensed child care facility, it is your responsibility to be knowledgeable of the child care laws and rules and to teach your staff the rules to ensure your center remains in compliance. The following resources are available to you: 1. DCDEE website, www.ncchildcare.ncdhhs.gov – current laws and rules regarding child care facilities in North Carolina, “What’s New” tab, Items Number Listing which you can use as a checklist for your program. 2. Raise NC Newsletter – weekly newsletter emailed to facility email including relevant information from the Division, training opportunities, grants, and more. You can sign up to receive Raise NC on the What’s New tab. 3. NC Health & Safety Resource Center publishes a quarterly newsletter which provides topical information on a variety of health and safety topics. If you are not receiving these emails and newsletters, then please go to https://healthychildcare.unc.edu/resources/nc-child-care-health-and-safety-e-news/ and click on ‘Newsletter Signup’ to join their mailing list. The Winter 2026 edition, “Ready, Set, Action!” includes articles on the emergency medical care plan and responding to infant/toddler emergencies. The North Carolina Rated License Assessment Project (NCRLAP), www.ncrlap.org , has resources to help you and your staff prepare for the third editions of the Environment Rating Scales (ECERS-3 and ITERS-3). Visit the website for more information about updated resources, credit hour trainings, self-assessments and outreach assessment opportunities to help you become familiar with these tools. At this time the SACERS-U will continue to be the program assessment tool for school-age programs and classrooms. Southwestern Child Development Commission, www.swcdcinc.org, Child Care Resources Inc., https://www.childcareresourcesinc.org/ and Early Years, https://www.earlyyearsnc.org/ offer DCDEE approved, on-line, self-paced and virtual real-time training and CEUs. SWCDC also offers affordable annual packages allowing you to take as many courses as you need or want for one price. The T.E.A.C.H. Early Childhood® North Carolina Scholarship Program provides educational scholarships to early care professionals and those who perform specialized functions in the early care system. https://www.childcareservices.org/programs/teach-north-carolina/ Additional Comments: Staff Education and Works: Assist staff with getting education posted in Works to count for your upcoming QRIS rated license reassessment. QRIS (Quality Rating Improvement System) Technical Assistance: All information on the QRIS rated license assessments and documents will be posted at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRISModernization and will also be provided through emails and Raise NC newsletters. During the visit we completed the QRIS Conversation Template with a focus on the selected pathway. Your QRIS assessment is due by 12/31/2026. You have decided to follow Pathway #2: Classroom and Instructional Quality Pathway. We reviewed all forms for pathway #2 and accessed them at https://ncchildcare.ncdhhs.gov. North Carolina General Statute 14-208 requires sex offenders to register with the North Carolina Department of Justice. The law states that a sex offender shall not knowingly reside within 1,000 feet of the property on which any public or nonpublic school or child care center is located. This does not apply to child care centers that are located on or within 1,000 feet of property of an institution of higher education where the registrant is a student or is employed. All licensed child care centers must register to receive e-mail notification when a registered sex offender moves within a one-mile radius of the center. (§14-208.19) To register for the e-mail notification, go to http://sexoffender.ncsbi.gov. If you have any questions, please contact your local sheriff's department. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. Pro Tip: Set your calendar to remind you every 6 months to login and out at https://myncid.nc.gov to keep your account activated and it will NOT be archived. Outdoor Learning Environments Work Plan: Bring nature to children by naturalizing childcare centers and family child care homes, schools, residential neighborhoods, parks and greenways, community centers, cultural facilities, botanical gardens, museums and other nonformal education institutions. Today, we discussed adding a science center with a garden, thermometer, and rain gauge and a music center with pots and pans. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 3/25/2026 Number Present: 33 Completed Date: 3/25/2026 Age: From 0 To 4 Total Minutes: 425 Time In: 08:55 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. S. Carmon, Administrator, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum. The last annual compliance visit was conducted on 4/10/25. The sanitation inspection was completed 11/21/25 with a “Superior” classification. The last fire inspection was conducted 2/6/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty one percent as of 3/17/26. The NC Secretary of State website was reviewed on 3/17/26 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and you requested for the facility email address to be updated to dragonflieslc3@gmail.com and I updated the email address in regulatory. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were napping, being fed, and playing on the carpet. Toddlers were listening to a book while sitting on the carpet. Preschoolers engaged in free art, dramatic play, and block play. The outdoor space was observed to have a stationary climber, riding toys, tunnel, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of chicken alfredo with noodles, peas/carrots, mandarin oranges, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on 2/6/25. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. There was a hole in the ground inside the corner of the concrete bike path on the preschool outdoor space causing a tripping hazard. 10A NCAC 09 .0601(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant was observed sleeping in space #2 and documentation of visual sleep checks had not been completed. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired on 12/29/25 had a medical report on file dated 5/31/22. 10A NCAC 09 .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Three staff members had certification of First Aid that expired 2/26 and current certification dated 3/21/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Three staff members had certification of CPR that expired 2/26 and current certification dated 3/21/26. .1102(d) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. In space #2, a child enrolled did not have a medical action plan on file for sickle cell anemia. .0801(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 4/8/26, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Medical Action Plan: Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. A medical action plan is required for children with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, the form needs to be completed by the parent or a health care professional. In space #2, a child enrolled did not have a medical action plan on file for sickle cell anemia. We discussed the importance of understanding the symptoms the child shows and when to call for help since the parents administer the medication at home. You stated that you were scheduled to learn more about sickle cell anemia but weather canceled the meeting and there is a parent handbook available in the classroom. Use the child’s file checklist to ensure that all documentation is received. Safe Sleep Charts: Maintaining accurate documentation at the child care center is important in determining compliance with the child care rules and to ensure the health and safety of each child. Infant sleep charts allow teachers to document visually checking sleeping infants every 15 minutes. They note the infant’s sleep position, skin color, breathing, level of sleep, and body temperature. This needs to be documented every time a child is sleeping in your care. An infant was observed sleeping in space #2 and documentation of visual sleep checks had not been completed. When it was brought to the staff member’s attention, she documented a sleep check for the child, but it was reported that the child had been sleeping for an hour. You stated that you recently had a meeting with the staff members that work in the infant classroom about required documentation and conduct daily classroom checks to review documentation. We discussed posting the sleep charts close to the crib so it can be easily accessed when an infant falls asleep. Conduct random classroom observations to ensure that sleep checks are documented. Fire inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. A fire inspection was completed on 2/6/25. You stated that several doors need to be fixed in order to be reinspected and will be fixed soon. We discussed setting a reminder in your calendar months in advance so that they can schedule an inspection before 12 months have passed. Attach the completed fire inspection with the compliance letter. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. Three staff members had certification of CPR/First Aid that expired 2/26 and current certification dated 3/21/26. We discussed setting the reminders in the digital calendar to notify you several months in advance of training expiring to ensure that you can find training before certifications expire. A staff member hired on 12/29/25 had a medical report on file dated 5/31/22. You stated that the staff member had worked at the center previously and thought they could use the same medical report. We discussed that her paperwork must correlate with her start date. Use the staff file checklist to ensure that all documentation is received on time. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. There was a hole in the ground inside the corner of the concrete bike path on the preschool outdoor space causing a tripping hazard. You stated that you are getting sand to fill in the hole and will add it immediately. Add a picture of the filled in hole with the compliance letter. Check the outdoor space each morning before the children arrive to ensure that hazards are inaccessible. Resources: As a licensed child care facility, it is your responsibility to be knowledgeable of the child care laws and rules and to teach your staff the rules to ensure your center remains in compliance. The following resources are available to you: 1. DCDEE website, www.ncchildcare.ncdhhs.gov – current laws and rules regarding child care facilities in North Carolina, “What’s New” tab, Items Number Listing which you can use as a checklist for your program. 2. Raise NC Newsletter – weekly newsletter emailed to facility email including relevant information from the Division, training opportunities, grants, and more. You can sign up to receive Raise NC on the What’s New tab. 3. NC Health & Safety Resource Center publishes a quarterly newsletter which provides topical information on a variety of health and safety topics. If you are not receiving these emails and newsletters, then please go to https://healthychildcare.unc.edu/resources/nc-child-care-health-and-safety-e-news/ and click on ‘Newsletter Signup’ to join their mailing list. The Winter 2026 edition, “Ready, Set, Action!” includes articles on the emergency medical care plan and responding to infant/toddler emergencies. The North Carolina Rated License Assessment Project (NCRLAP), www.ncrlap.org , has resources to help you and your staff prepare for the third editions of the Environment Rating Scales (ECERS-3 and ITERS-3). Visit the website for more information about updated resources, credit hour trainings, self-assessments and outreach assessment opportunities to help you become familiar with these tools. At this time the SACERS-U will continue to be the program assessment tool for school-age programs and classrooms. Southwestern Child Development Commission, www.swcdcinc.org, Child Care Resources Inc., https://www.childcareresourcesinc.org/ and Early Years, https://www.earlyyearsnc.org/ offer DCDEE approved, on-line, self-paced and virtual real-time training and CEUs. SWCDC also offers affordable annual packages allowing you to take as many courses as you need or want for one price. The T.E.A.C.H. Early Childhood® North Carolina Scholarship Program provides educational scholarships to early care professionals and those who perform specialized functions in the early care system. https://www.childcareservices.org/programs/teach-north-carolina/ Additional Comments: Staff Education and Works: Assist staff with getting education posted in Works to count for your upcoming QRIS rated license reassessment. QRIS (Quality Rating Improvement System) Technical Assistance: All information on the QRIS rated license assessments and documents will be posted at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRISModernization and will also be provided through emails and Raise NC newsletters. During the visit we completed the QRIS Conversation Template with a focus on the selected pathway. Your QRIS assessment is due by 12/31/2026. You have decided to follow Pathway #2: Classroom and Instructional Quality Pathway. We reviewed all forms for pathway #2 and accessed them at https://ncchildcare.ncdhhs.gov. North Carolina General Statute 14-208 requires sex offenders to register with the North Carolina Department of Justice. The law states that a sex offender shall not knowingly reside within 1,000 feet of the property on which any public or nonpublic school or child care center is located. This does not apply to child care centers that are located on or within 1,000 feet of property of an institution of higher education where the registrant is a student or is employed. All licensed child care centers must register to receive e-mail notification when a registered sex offender moves within a one-mile radius of the center. (§14-208.19) To register for the e-mail notification, go to http://sexoffender.ncsbi.gov. If you have any questions, please contact your local sheriff's department. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. Pro Tip: Set your calendar to remind you every 6 months to login and out at https://myncid.nc.gov to keep your account activated and it will NOT be archived. Outdoor Learning Environments Work Plan: Bring nature to children by naturalizing childcare centers and family child care homes, schools, residential neighborhoods, parks and greenways, community centers, cultural facilities, botanical gardens, museums and other nonformal education institutions. Today, we discussed adding a science center with a garden, thermometer, and rain gauge and a music center with pots and pans. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-105 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: 0925-352L Visit Date: 10/8/2025 Number Present: 33 Completed Date: 10/8/2025 Age: From 0 To 4 Total Minutes: 160 Time In: 09:05 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s visit was to obtain information related to a self-report received by the Division. During today’s visit, Shannon Carmon, Administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the information with Shannon Carmon, Administrator. Based on information obtained, the following was determined. On September 19, 2025, you reported to me that a child received a scratch by their eye on September 16, 2025, and an incident report was not completed because the person that picked up the child at the end of the day did not want you to complete a report. The children had just walked inside from the playground, and the staff member noticed the scratch in the classroom. The child was picked up right after entering the classroom and washing their hands and the staff member didn’t have a chance to write the report before walking the child to the parent. The child’s parent sent photos of the child after 48 hours and the child had a black eye. You stated that the child did not have a black eye when they left the center and are not sure where the child was injured. A violation was cited during the visit completed on September 19, 2025, for not completing an incident report. Limited monitoring of child care requirements occurred during today’s visit. Children throughout the center were engaged in free play in activity centers, personal care routines, and transitions. All classrooms transitioned to the outdoor space for gross motor activities. The following violation was documented. Violation Number Comment Rule 113 The center did not report a suspected case of child maltreatment as required by the mandatory duty prescribed in GS 110-105.4(a). The center did not report a suspected case of child maltreatment. G.S. 110-105.4(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 10/22/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Recognizing and Responding to Suspicions of Child Maltreatment: Staff members and administrators are required to complete training that teaches citizens and professionals the signs and symptoms to look out for with child abuse and neglect, what to do when they suspect it is happening, NC’s reporting law, and what happens after a report is made with in the first three months of hire. Centers must report a suspected case of child maltreatment. The center did not report a suspected case of child maltreatment. You stated that the child did not return to the center after the incident and were unaware of how the child received a black eye. We discussed that it would be helpful for staff members to retake the Recognizing and Responding to Child Maltreatment training to learn more about signs to look for and how to report suspicions. You stated that you will be having a staff meeting on October 17, 2025, and will discuss the training together and the process of reporting suspicions of maltreatment. Review your written operational procedures for reporting suspected child abuse and neglect and update if needed and discuss them during the staff meeting. We discussed that an administrative action may be recommended, and you will be notified in writing of any action taken. Additional Comments: North Carolina Child Care Health and Safety Resource Center: https://healthychildcare.unc.edu/ The NC Resource Center’s mission is to promote healthy and safe indoor and outdoor environments in early care and education settings through child care health consultation. This website contains many helpful resources including training and technical assistance. We discussed that the regional CCHC could provide training on Child Abuse and Neglect Awareness and Prevention for Early Educators. Craven Smart Start is also able to provide you with resources and information, training opportunities, and technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-105 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: 0925-352L Visit Date: 10/8/2025 Number Present: 33 Completed Date: 10/8/2025 Age: From 0 To 4 Total Minutes: 160 Time In: 09:05 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s visit was to obtain information related to a self-report received by the Division. During today’s visit, Shannon Carmon, Administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the information with Shannon Carmon, Administrator. Based on information obtained, the following was determined. On September 19, 2025, you reported to me that a child received a scratch by their eye on September 16, 2025, and an incident report was not completed because the person that picked up the child at the end of the day did not want you to complete a report. The children had just walked inside from the playground, and the staff member noticed the scratch in the classroom. The child was picked up right after entering the classroom and washing their hands and the staff member didn’t have a chance to write the report before walking the child to the parent. The child’s parent sent photos of the child after 48 hours and the child had a black eye. You stated that the child did not have a black eye when they left the center and are not sure where the child was injured. A violation was cited during the visit completed on September 19, 2025, for not completing an incident report. Limited monitoring of child care requirements occurred during today’s visit. Children throughout the center were engaged in free play in activity centers, personal care routines, and transitions. All classrooms transitioned to the outdoor space for gross motor activities. The following violation was documented. Violation Number Comment Rule 113 The center did not report a suspected case of child maltreatment as required by the mandatory duty prescribed in GS 110-105.4(a). The center did not report a suspected case of child maltreatment. G.S. 110-105.4(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 10/22/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Recognizing and Responding to Suspicions of Child Maltreatment: Staff members and administrators are required to complete training that teaches citizens and professionals the signs and symptoms to look out for with child abuse and neglect, what to do when they suspect it is happening, NC’s reporting law, and what happens after a report is made with in the first three months of hire. Centers must report a suspected case of child maltreatment. The center did not report a suspected case of child maltreatment. You stated that the child did not return to the center after the incident and were unaware of how the child received a black eye. We discussed that it would be helpful for staff members to retake the Recognizing and Responding to Child Maltreatment training to learn more about signs to look for and how to report suspicions. You stated that you will be having a staff meeting on October 17, 2025, and will discuss the training together and the process of reporting suspicions of maltreatment. Review your written operational procedures for reporting suspected child abuse and neglect and update if needed and discuss them during the staff meeting. We discussed that an administrative action may be recommended, and you will be notified in writing of any action taken. Additional Comments: North Carolina Child Care Health and Safety Resource Center: https://healthychildcare.unc.edu/ The NC Resource Center’s mission is to promote healthy and safe indoor and outdoor environments in early care and education settings through child care health consultation. This website contains many helpful resources including training and technical assistance. We discussed that the regional CCHC could provide training on Child Abuse and Neglect Awareness and Prevention for Early Educators. Craven Smart Start is also able to provide you with resources and information, training opportunities, and technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: 0925-352L Visit Date: 10/8/2025 Number Present: 33 Completed Date: 10/8/2025 Age: From 0 To 4 Total Minutes: 160 Time In: 09:05 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s visit was to obtain information related to a self-report received by the Division. During today’s visit, Shannon Carmon, Administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the information with Shannon Carmon, Administrator. Based on information obtained, the following was determined. On September 19, 2025, you reported to me that a child received a scratch by their eye on September 16, 2025, and an incident report was not completed because the person that picked up the child at the end of the day did not want you to complete a report. The children had just walked inside from the playground, and the staff member noticed the scratch in the classroom. The child was picked up right after entering the classroom and washing their hands and the staff member didn’t have a chance to write the report before walking the child to the parent. The child’s parent sent photos of the child after 48 hours and the child had a black eye. You stated that the child did not have a black eye when they left the center and are not sure where the child was injured. A violation was cited during the visit completed on September 19, 2025, for not completing an incident report. Limited monitoring of child care requirements occurred during today’s visit. Children throughout the center were engaged in free play in activity centers, personal care routines, and transitions. All classrooms transitioned to the outdoor space for gross motor activities. The following violation was documented. Violation Number Comment Rule 113 The center did not report a suspected case of child maltreatment as required by the mandatory duty prescribed in GS 110-105.4(a). The center did not report a suspected case of child maltreatment. G.S. 110-105.4(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 10/22/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Recognizing and Responding to Suspicions of Child Maltreatment: Staff members and administrators are required to complete training that teaches citizens and professionals the signs and symptoms to look out for with child abuse and neglect, what to do when they suspect it is happening, NC’s reporting law, and what happens after a report is made with in the first three months of hire. Centers must report a suspected case of child maltreatment. The center did not report a suspected case of child maltreatment. You stated that the child did not return to the center after the incident and were unaware of how the child received a black eye. We discussed that it would be helpful for staff members to retake the Recognizing and Responding to Child Maltreatment training to learn more about signs to look for and how to report suspicions. You stated that you will be having a staff meeting on October 17, 2025, and will discuss the training together and the process of reporting suspicions of maltreatment. Review your written operational procedures for reporting suspected child abuse and neglect and update if needed and discuss them during the staff meeting. We discussed that an administrative action may be recommended, and you will be notified in writing of any action taken. Additional Comments: North Carolina Child Care Health and Safety Resource Center: https://healthychildcare.unc.edu/ The NC Resource Center’s mission is to promote healthy and safe indoor and outdoor environments in early care and education settings through child care health consultation. This website contains many helpful resources including training and technical assistance. We discussed that the regional CCHC could provide training on Child Abuse and Neglect Awareness and Prevention for Early Educators. Craven Smart Start is also able to provide you with resources and information, training opportunities, and technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 9/19/2025 Number Present: 34 Completed Date: 9/19/2025 Age: From 0 To 5 Total Minutes: 298 Time In: 10:02 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. S. Carmon, Administrator, assisted me with today’s visit. Your program currently operates with a three star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted on 4/10/25. The sanitation inspection was completed on 6/5/25 with a “Superior” classification. The last fire inspection was conducted on 2/6/25. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty two percent as of 9/16/25. The NC Secretary of State website was reviewed on 9/16/25 and Dragonflies' Learning Center, LLC, was listed as current- active. A walk-through of the facility was completed today, and all indoor and outdoor areas were monitored. Children throughout the facility were participating in free play in activity areas, transitions, and personal care routines. Infants were napping and eating lunch. Toddlers washed their hands and sat at the table to eat lunch. Preschoolers were in the outdoor space blowing bubbles and kicking balls. The outdoor space was observed to have a stationary climber, tunnels, bike path, riding toys, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of hot dogs on buns, baked beans, applesauce, potato chips, and milk. The following violations were documented. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The changing table in space #1 had broken drawers causing it to be unstable. .0601(c) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report was not completed when a child was injured in care. .0802 (e) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant was observed sleeping in a crib and upon review of the safe sleep charts, there was not any documentation to reflect the times the child had been sleeping. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member hired on 9/12/25 and one staff member hired on 9/16/25 did not have a medical report on file. 10A NCAC 09 .0701(a) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The posted medical care plan reflected a staff member that is no longer employed. .0802(b)(1-2) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 10/3/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Incident Reports: An incident report should be completed and logged each time a child is injured, regardless of whether medical care is needed. It is helpful to remember the “three B’s”: bumps, bruises, and blood, as a reminder of when to complete incident reports. The incident report should specify what happened to cause the injury and then by reviewed with the parent before the parent signs the report. It was reported to me that a child received a scratch by their eye on September 16, 2025, and an incident report was not completed because the person that picked up the child at the end of the day did not want you to complete a report. The children had just walked inside from the playground and the staff member noticed the scratch in the classroom. The child was picked up right after entering the classroom and washing their hands and the staff member didn’t have a chance to write the report before walking the child to the parent. We discussed that anytime a child is injured while in care, an incident report must be completed and provided to the parent to be signed. If they refuse to sign the incident report, you can document that information. You stated that incident reports are located in all the classroom clipboards. Discuss with all staff members to complete incident reports as soon as they become aware of an incident and to have parents wait a minute for the staff member to complete the report before they leave for the day. Staff Records: The health and safety of children requires that information regarding each staff working with the children should be kept and available when needed. Staff records consist of various documentation to include emergency contact information. A Staff Medical Report and TB Screening/Test is due for new employees by their first day of work to ensure they are physically, mentally, and emotionally well enough to care for children in a busy, rigorous environment. One staff member hired on 9/12/25 and one staff member hired on 9/16/25 did not have a medical report on file. You stated that you thought that you had them on file and will consult with the second administrator about getting them before the first day of hire. It would be helpful to use the current Staff and Training Worksheet to help you verify that all required forms are on file. Placing each form in the same order as the worksheet makes it even quicker and easier to review files and update the worksheet. Safe Sleep Charts: Maintaining accurate documentation at the child care center is important in determining compliance with the child care rules and to ensure the health and safety of each child. Infant sleep charts allow teachers to document visually checking sleeping infants every 15 minutes. They note the infant’s sleep position, skin color, breathing, level of sleep, and body temperature. This needs to be documented every time a child is sleeping in your care. An infant was observed sleeping in a crib and upon review of the safe sleep charts, there was not any documentation to reflect the times the child had been sleeping. We discussed that documentation of sleep checks must be maintained for children 12 months and younger. It would be helpful to have the sleep charts on a clipboard that is close to the crib so it can be easily accessed when an infant falls asleep. Emergency Medical Care Plan: Your program’s Emergency Medical Care plan was created to assist you with following a plan in the event of an emergency and who is responsible for each task list. You must update the plan whenever changes occur in your program. The posted medical care plan reflected a staff member that is no longer employed. When it was brought to your attention, you updated it to correct the violation. Review the plan frequently to ensure that it is current with staff members employed in the facility. Safe environment: Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. The changing table in space #1 had broken drawers causing it to be unstable. You stated that you have ordered a changing table to replace the broken one and it is arriving today. You removed the changing table when it was brought to your attention to correct the violation. Check learning environments daily for hazards. Additional Comments: July '25 Rule Changes: Summary, Training Available: The Division of Child Development and Early Education (DCDEE) is excited to share information about the July 2025 child care rule changes. The Child Care Commission adopted rules to support QRIS modernization. The new section, .3200, provides the standards for earning a two-though five-star-rated license. There are three pathways: program assessment, classroom and instructional quality, and accreditation and head start. To support the QRIS changes, additional rules were amended within the following sections: definitions, developmental day services, and NC Pre-Kindergarten services. Consultants will assist as you begin to review the changes, but please note some of the rule changes may not impact your facility. DCDEE has provided a summary of the changes, but for specific details regarding these changes, please ensure you are using the updated July 1, 2025 rule book, and view information in the DCDEE Moodle(Enroll if you haven’t yet).You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov/ncidsspr/. Rule training modules can be found in the same course as the previous Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. For assistance with Moodle, contact DCDEE_MOODLE_SUPPORT@dhhs.nc.gov. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. Pro Tip: Set your calendar to remind you every 6 months to login and out at https://myncid.nc.gov to keep your account activated and it will NOT be archived. Natural Learning Initiative: https://naturalearning.org/resources/. Resources are created, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience of all children. Please use and share. Craven Smart Start is also able to provide you with resources and information, training opportunities, and technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 9/19/2025 Number Present: 34 Completed Date: 9/19/2025 Age: From 0 To 5 Total Minutes: 298 Time In: 10:02 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. S. Carmon, Administrator, assisted me with today’s visit. Your program currently operates with a three star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted on 4/10/25. The sanitation inspection was completed on 6/5/25 with a “Superior” classification. The last fire inspection was conducted on 2/6/25. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty two percent as of 9/16/25. The NC Secretary of State website was reviewed on 9/16/25 and Dragonflies' Learning Center, LLC, was listed as current- active. A walk-through of the facility was completed today, and all indoor and outdoor areas were monitored. Children throughout the facility were participating in free play in activity areas, transitions, and personal care routines. Infants were napping and eating lunch. Toddlers washed their hands and sat at the table to eat lunch. Preschoolers were in the outdoor space blowing bubbles and kicking balls. The outdoor space was observed to have a stationary climber, tunnels, bike path, riding toys, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of hot dogs on buns, baked beans, applesauce, potato chips, and milk. The following violations were documented. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The changing table in space #1 had broken drawers causing it to be unstable. .0601(c) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report was not completed when a child was injured in care. .0802 (e) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant was observed sleeping in a crib and upon review of the safe sleep charts, there was not any documentation to reflect the times the child had been sleeping. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member hired on 9/12/25 and one staff member hired on 9/16/25 did not have a medical report on file. 10A NCAC 09 .0701(a) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The posted medical care plan reflected a staff member that is no longer employed. .0802(b)(1-2) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 10/3/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Incident Reports: An incident report should be completed and logged each time a child is injured, regardless of whether medical care is needed. It is helpful to remember the “three B’s”: bumps, bruises, and blood, as a reminder of when to complete incident reports. The incident report should specify what happened to cause the injury and then by reviewed with the parent before the parent signs the report. It was reported to me that a child received a scratch by their eye on September 16, 2025, and an incident report was not completed because the person that picked up the child at the end of the day did not want you to complete a report. The children had just walked inside from the playground and the staff member noticed the scratch in the classroom. The child was picked up right after entering the classroom and washing their hands and the staff member didn’t have a chance to write the report before walking the child to the parent. We discussed that anytime a child is injured while in care, an incident report must be completed and provided to the parent to be signed. If they refuse to sign the incident report, you can document that information. You stated that incident reports are located in all the classroom clipboards. Discuss with all staff members to complete incident reports as soon as they become aware of an incident and to have parents wait a minute for the staff member to complete the report before they leave for the day. Staff Records: The health and safety of children requires that information regarding each staff working with the children should be kept and available when needed. Staff records consist of various documentation to include emergency contact information. A Staff Medical Report and TB Screening/Test is due for new employees by their first day of work to ensure they are physically, mentally, and emotionally well enough to care for children in a busy, rigorous environment. One staff member hired on 9/12/25 and one staff member hired on 9/16/25 did not have a medical report on file. You stated that you thought that you had them on file and will consult with the second administrator about getting them before the first day of hire. It would be helpful to use the current Staff and Training Worksheet to help you verify that all required forms are on file. Placing each form in the same order as the worksheet makes it even quicker and easier to review files and update the worksheet. Safe Sleep Charts: Maintaining accurate documentation at the child care center is important in determining compliance with the child care rules and to ensure the health and safety of each child. Infant sleep charts allow teachers to document visually checking sleeping infants every 15 minutes. They note the infant’s sleep position, skin color, breathing, level of sleep, and body temperature. This needs to be documented every time a child is sleeping in your care. An infant was observed sleeping in a crib and upon review of the safe sleep charts, there was not any documentation to reflect the times the child had been sleeping. We discussed that documentation of sleep checks must be maintained for children 12 months and younger. It would be helpful to have the sleep charts on a clipboard that is close to the crib so it can be easily accessed when an infant falls asleep. Emergency Medical Care Plan: Your program’s Emergency Medical Care plan was created to assist you with following a plan in the event of an emergency and who is responsible for each task list. You must update the plan whenever changes occur in your program. The posted medical care plan reflected a staff member that is no longer employed. When it was brought to your attention, you updated it to correct the violation. Review the plan frequently to ensure that it is current with staff members employed in the facility. Safe environment: Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. The changing table in space #1 had broken drawers causing it to be unstable. You stated that you have ordered a changing table to replace the broken one and it is arriving today. You removed the changing table when it was brought to your attention to correct the violation. Check learning environments daily for hazards. Additional Comments: July '25 Rule Changes: Summary, Training Available: The Division of Child Development and Early Education (DCDEE) is excited to share information about the July 2025 child care rule changes. The Child Care Commission adopted rules to support QRIS modernization. The new section, .3200, provides the standards for earning a two-though five-star-rated license. There are three pathways: program assessment, classroom and instructional quality, and accreditation and head start. To support the QRIS changes, additional rules were amended within the following sections: definitions, developmental day services, and NC Pre-Kindergarten services. Consultants will assist as you begin to review the changes, but please note some of the rule changes may not impact your facility. DCDEE has provided a summary of the changes, but for specific details regarding these changes, please ensure you are using the updated July 1, 2025 rule book, and view information in the DCDEE Moodle(Enroll if you haven’t yet).You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov/ncidsspr/. Rule training modules can be found in the same course as the previous Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. For assistance with Moodle, contact DCDEE_MOODLE_SUPPORT@dhhs.nc.gov. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. Pro Tip: Set your calendar to remind you every 6 months to login and out at https://myncid.nc.gov to keep your account activated and it will NOT be archived. Natural Learning Initiative: https://naturalearning.org/resources/. Resources are created, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience of all children. Please use and share. Craven Smart Start is also able to provide you with resources and information, training opportunities, and technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 4/10/2025 Number Present: 33 Completed Date: 4/10/2025 Age: From 0 To 5 Total Minutes: 317 Time In: 09:33 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. J. Jackson, Administrator, and S. Carmon, Owner, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 4/22/24. The sanitation inspection was completed 12/3/24 with a “Superior” classification. The last fire inspection was conducted 2/6/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty three percent as of 4/8/25. The NC Secretary of State website was reviewed on 4/8/25 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Toddlers in space #6 were painting Easter eggs on paper. Preschoolers engaged in free play, free art, and investigating seashells with magnifying glasses. The outdoor space was observed to have a stationary climber, riding toys, tunnel, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of chicken, noodles, green beans, mangos, and milk. The following violation(s) were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on 12/13/23 and the following fire inspection was completed on 2/6/25. 10A NCAC 09 .0304(a) 542 The written feeding plan was not modified as the child's needs changed. In space #2, child’s feeding plan was not updated to reflect the intake of table food. 10 NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. The platform around the tree on the toddler playground has a large hole causing a tripping hazard. 10A NCAC 09 .0601(a) 843 A drug or medicine was administered after its expiration date. In space #2, a tube of Gentle Steps Petroleum Jelly expired 3/25. 10A NCAC 09 .0803(1)(d) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). J. Jerome, qualification letter expired on February 14, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. S. Carmon, qualification letter expired on January 31, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. S. Carmon had certification of First Aid that expired on 3/25/25 and C. Skinner had certification of First Aid that expired 1/28/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. S. Carmon had certification of CPR that expired on 3/25/25 and C. Skinner had certification of CPR that expired 1/28/25. .1102(d) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Both administrators had SIDS certification on file that expired 8/26/24. .1102(f) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was completed on 8/15/24 and the following emergency drill was completed on 1/10/25. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 4/24/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Criminal Background Checks: Criminal background checks (CBC) are completed to protect children from abuse and reduce liability risks. Background screenings are needed to provide a safe program environment, support children’s health and safety, and are important for preventing child maltreatment in early care and education programs. A CBC must be completed prior to employee hire and every five years thereafter. An expiration date is now listed on each Qualification Letter. Submissions can also be made six months before the expiration date listed on the current Qualification Letter. J. Jerome, qualification letter expired on February 14, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. S. Carmon, qualification letter expired on January 31, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. You stated that you did not know that it had expired until you reviewed the staff and training worksheets. We discussed using you staff and training worksheet as a tool and to add expiration dates in a digital calendar that will send reminders. Regularly reviewing your files will help keep you informed about upcoming expiring dates. SIDS: Completing ITS/SIDS training at hire and every three years provides staff with the most current information and required practices to protect infants from Sudden Infant Death Syndrome and other accidents that may occur while sleeping. Administrators and all staff working in the infant room (Lead Teachers, Teachers, Floaters, Substitutes and uncompensated employees counting in staff/child ratio) are required to complete Infant Toddler Safe Sleep/ SIDS Reduction Training within two months of employment and recertify every three years; however, if an infant is present, there must always be a staff member with safe sleep training in the room. Both administrators had SIDS certification on file that expired 8/26/24. We discussed that administrators must maintain SIDS certification even though they are not assigned to the infant classroom. You stated that you did not realize that administrators had to maintain SIDS even if they do not work in the infant room. You stated that the staff members will be taking a SIDS class on 4/17/25. Send me a copy of the certificate with the compliance letter. Add expiration dates of the certificates into your digital calendar. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. The platform around the tree on the toddler playground has a large hole causing a tripping hazard. You stated that tree roots have caused the hole, and you have purchased the materials and spoke to someone about repairing or removing the platform. Send me a photo of how the hazard is corrected. Regularity of inspections can be assured by assigning a staff member to check all play equipment to make certain that it is safe for children. Observations should be made while the children are playing, too, to spot any maintenance problems and correct them as soon as possible. Medication Disposal: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In space #2, a tube of Gentle Steps Petroleum Jelly expired 3/25. Staff stated that that the parent had recently brought the cream in. We discussed assigning a person to review medication frequently or creating a chart that lists the expiration dates of the medication and the authorization forms. Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. An emergency drill was completed on 8/15/24 and the following emergency drill was completed on 1/10/25. We discussed that emergency drills can be completed more than every three months, and you stated that you will consider completing an emergency drill every month like fire drills. Input emergency drills into the digital calendar as a reminder. Fire Inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. A fire inspection was completed on 12/13/23 and the following fire inspection was completed on 2/6/25. You stated that a part of the fire alarm system needed to be replaced and then had to wait for to be reinspected. We discussed setting a reminder in your calendar months in advance so that they can schedule an inspection before 12 months has passed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. In space #2, child’s feeding plan was not updated to reflect the intake of table food. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Have the parent update the feeding plan as soon as they notify you that the child needs to adjust what they eat. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. S. Carmon had certification of CPR and First Aid that expired on 3/25/25 and C. Skinner had certification of CPR and First Aid that expired 1/28/25. You stated that you have a CPR class scheduled on 4/12/25. During the visit you started a digital calendar digital calendar that can be shared between administrators. Input all expiration dates of trainings so that a reminder is sent to you to allow time to complete the trainings before the expiration dates. Additional Comments: ABCMS Provider Portal: You have completed the provider portal training and I provided you instructions for how to connect staff members application to your facility id. Complete this process for all employees to complete the roster for your facility. DCDEE WORKS: I provided you with instructions on how to submit electronic transcripts. The T.E.A.C.H. Early Childhood® North Carolina Scholarship Program provides educational scholarships to early care professionals and those who perform specialized functions in the early care system. https://www.childcareservices.org/programs/teach-north-carolina/ Natural Learning Initiative: https://naturalearning.org/resources/ Resources are created, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience of all children. Please use and share. North Carolina Rated License Assessment Project: NCRLAP’s mission is to promote the quality of child care by consistently and reliably assessing environments for the North Carolina Star Rated License. We collaborate with professionals in the early childhood education field to foster the development and learning of young children. The website ncrlap.org offers resources, trainings, videos, worksheets, and getting ready for ITERS-3 and ECERS-3. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 4/10/2025 Number Present: 33 Completed Date: 4/10/2025 Age: From 0 To 5 Total Minutes: 317 Time In: 09:33 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. J. Jackson, Administrator, and S. Carmon, Owner, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 4/22/24. The sanitation inspection was completed 12/3/24 with a “Superior” classification. The last fire inspection was conducted 2/6/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty three percent as of 4/8/25. The NC Secretary of State website was reviewed on 4/8/25 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Toddlers in space #6 were painting Easter eggs on paper. Preschoolers engaged in free play, free art, and investigating seashells with magnifying glasses. The outdoor space was observed to have a stationary climber, riding toys, tunnel, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of chicken, noodles, green beans, mangos, and milk. The following violation(s) were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on 12/13/23 and the following fire inspection was completed on 2/6/25. 10A NCAC 09 .0304(a) 542 The written feeding plan was not modified as the child's needs changed. In space #2, child’s feeding plan was not updated to reflect the intake of table food. 10 NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. The platform around the tree on the toddler playground has a large hole causing a tripping hazard. 10A NCAC 09 .0601(a) 843 A drug or medicine was administered after its expiration date. In space #2, a tube of Gentle Steps Petroleum Jelly expired 3/25. 10A NCAC 09 .0803(1)(d) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). J. Jerome, qualification letter expired on February 14, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. S. Carmon, qualification letter expired on January 31, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. S. Carmon had certification of First Aid that expired on 3/25/25 and C. Skinner had certification of First Aid that expired 1/28/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. S. Carmon had certification of CPR that expired on 3/25/25 and C. Skinner had certification of CPR that expired 1/28/25. .1102(d) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Both administrators had SIDS certification on file that expired 8/26/24. .1102(f) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was completed on 8/15/24 and the following emergency drill was completed on 1/10/25. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 4/24/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Criminal Background Checks: Criminal background checks (CBC) are completed to protect children from abuse and reduce liability risks. Background screenings are needed to provide a safe program environment, support children’s health and safety, and are important for preventing child maltreatment in early care and education programs. A CBC must be completed prior to employee hire and every five years thereafter. An expiration date is now listed on each Qualification Letter. Submissions can also be made six months before the expiration date listed on the current Qualification Letter. J. Jerome, qualification letter expired on February 14, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. S. Carmon, qualification letter expired on January 31, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. You stated that you did not know that it had expired until you reviewed the staff and training worksheets. We discussed using you staff and training worksheet as a tool and to add expiration dates in a digital calendar that will send reminders. Regularly reviewing your files will help keep you informed about upcoming expiring dates. SIDS: Completing ITS/SIDS training at hire and every three years provides staff with the most current information and required practices to protect infants from Sudden Infant Death Syndrome and other accidents that may occur while sleeping. Administrators and all staff working in the infant room (Lead Teachers, Teachers, Floaters, Substitutes and uncompensated employees counting in staff/child ratio) are required to complete Infant Toddler Safe Sleep/ SIDS Reduction Training within two months of employment and recertify every three years; however, if an infant is present, there must always be a staff member with safe sleep training in the room. Both administrators had SIDS certification on file that expired 8/26/24. We discussed that administrators must maintain SIDS certification even though they are not assigned to the infant classroom. You stated that you did not realize that administrators had to maintain SIDS even if they do not work in the infant room. You stated that the staff members will be taking a SIDS class on 4/17/25. Send me a copy of the certificate with the compliance letter. Add expiration dates of the certificates into your digital calendar. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. The platform around the tree on the toddler playground has a large hole causing a tripping hazard. You stated that tree roots have caused the hole, and you have purchased the materials and spoke to someone about repairing or removing the platform. Send me a photo of how the hazard is corrected. Regularity of inspections can be assured by assigning a staff member to check all play equipment to make certain that it is safe for children. Observations should be made while the children are playing, too, to spot any maintenance problems and correct them as soon as possible. Medication Disposal: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In space #2, a tube of Gentle Steps Petroleum Jelly expired 3/25. Staff stated that that the parent had recently brought the cream in. We discussed assigning a person to review medication frequently or creating a chart that lists the expiration dates of the medication and the authorization forms. Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. An emergency drill was completed on 8/15/24 and the following emergency drill was completed on 1/10/25. We discussed that emergency drills can be completed more than every three months, and you stated that you will consider completing an emergency drill every month like fire drills. Input emergency drills into the digital calendar as a reminder. Fire Inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. A fire inspection was completed on 12/13/23 and the following fire inspection was completed on 2/6/25. You stated that a part of the fire alarm system needed to be replaced and then had to wait for to be reinspected. We discussed setting a reminder in your calendar months in advance so that they can schedule an inspection before 12 months has passed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. In space #2, child’s feeding plan was not updated to reflect the intake of table food. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Have the parent update the feeding plan as soon as they notify you that the child needs to adjust what they eat. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. S. Carmon had certification of CPR and First Aid that expired on 3/25/25 and C. Skinner had certification of CPR and First Aid that expired 1/28/25. You stated that you have a CPR class scheduled on 4/12/25. During the visit you started a digital calendar digital calendar that can be shared between administrators. Input all expiration dates of trainings so that a reminder is sent to you to allow time to complete the trainings before the expiration dates. Additional Comments: ABCMS Provider Portal: You have completed the provider portal training and I provided you instructions for how to connect staff members application to your facility id. Complete this process for all employees to complete the roster for your facility. DCDEE WORKS: I provided you with instructions on how to submit electronic transcripts. The T.E.A.C.H. Early Childhood® North Carolina Scholarship Program provides educational scholarships to early care professionals and those who perform specialized functions in the early care system. https://www.childcareservices.org/programs/teach-north-carolina/ Natural Learning Initiative: https://naturalearning.org/resources/ Resources are created, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience of all children. Please use and share. North Carolina Rated License Assessment Project: NCRLAP’s mission is to promote the quality of child care by consistently and reliably assessing environments for the North Carolina Star Rated License. We collaborate with professionals in the early childhood education field to foster the development and learning of young children. The website ncrlap.org offers resources, trainings, videos, worksheets, and getting ready for ITERS-3 and ECERS-3. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 4/10/2025 Number Present: 33 Completed Date: 4/10/2025 Age: From 0 To 5 Total Minutes: 317 Time In: 09:33 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. J. Jackson, Administrator, and S. Carmon, Owner, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 4/22/24. The sanitation inspection was completed 12/3/24 with a “Superior” classification. The last fire inspection was conducted 2/6/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty three percent as of 4/8/25. The NC Secretary of State website was reviewed on 4/8/25 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Toddlers in space #6 were painting Easter eggs on paper. Preschoolers engaged in free play, free art, and investigating seashells with magnifying glasses. The outdoor space was observed to have a stationary climber, riding toys, tunnel, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of chicken, noodles, green beans, mangos, and milk. The following violation(s) were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on 12/13/23 and the following fire inspection was completed on 2/6/25. 10A NCAC 09 .0304(a) 542 The written feeding plan was not modified as the child's needs changed. In space #2, child’s feeding plan was not updated to reflect the intake of table food. 10 NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. The platform around the tree on the toddler playground has a large hole causing a tripping hazard. 10A NCAC 09 .0601(a) 843 A drug or medicine was administered after its expiration date. In space #2, a tube of Gentle Steps Petroleum Jelly expired 3/25. 10A NCAC 09 .0803(1)(d) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). J. Jerome, qualification letter expired on February 14, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. S. Carmon, qualification letter expired on January 31, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. S. Carmon had certification of First Aid that expired on 3/25/25 and C. Skinner had certification of First Aid that expired 1/28/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. S. Carmon had certification of CPR that expired on 3/25/25 and C. Skinner had certification of CPR that expired 1/28/25. .1102(d) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Both administrators had SIDS certification on file that expired 8/26/24. .1102(f) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was completed on 8/15/24 and the following emergency drill was completed on 1/10/25. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 4/24/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Criminal Background Checks: Criminal background checks (CBC) are completed to protect children from abuse and reduce liability risks. Background screenings are needed to provide a safe program environment, support children’s health and safety, and are important for preventing child maltreatment in early care and education programs. A CBC must be completed prior to employee hire and every five years thereafter. An expiration date is now listed on each Qualification Letter. Submissions can also be made six months before the expiration date listed on the current Qualification Letter. J. Jerome, qualification letter expired on February 14, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. S. Carmon, qualification letter expired on January 31, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. You stated that you did not know that it had expired until you reviewed the staff and training worksheets. We discussed using you staff and training worksheet as a tool and to add expiration dates in a digital calendar that will send reminders. Regularly reviewing your files will help keep you informed about upcoming expiring dates. SIDS: Completing ITS/SIDS training at hire and every three years provides staff with the most current information and required practices to protect infants from Sudden Infant Death Syndrome and other accidents that may occur while sleeping. Administrators and all staff working in the infant room (Lead Teachers, Teachers, Floaters, Substitutes and uncompensated employees counting in staff/child ratio) are required to complete Infant Toddler Safe Sleep/ SIDS Reduction Training within two months of employment and recertify every three years; however, if an infant is present, there must always be a staff member with safe sleep training in the room. Both administrators had SIDS certification on file that expired 8/26/24. We discussed that administrators must maintain SIDS certification even though they are not assigned to the infant classroom. You stated that you did not realize that administrators had to maintain SIDS even if they do not work in the infant room. You stated that the staff members will be taking a SIDS class on 4/17/25. Send me a copy of the certificate with the compliance letter. Add expiration dates of the certificates into your digital calendar. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. The platform around the tree on the toddler playground has a large hole causing a tripping hazard. You stated that tree roots have caused the hole, and you have purchased the materials and spoke to someone about repairing or removing the platform. Send me a photo of how the hazard is corrected. Regularity of inspections can be assured by assigning a staff member to check all play equipment to make certain that it is safe for children. Observations should be made while the children are playing, too, to spot any maintenance problems and correct them as soon as possible. Medication Disposal: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In space #2, a tube of Gentle Steps Petroleum Jelly expired 3/25. Staff stated that that the parent had recently brought the cream in. We discussed assigning a person to review medication frequently or creating a chart that lists the expiration dates of the medication and the authorization forms. Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. An emergency drill was completed on 8/15/24 and the following emergency drill was completed on 1/10/25. We discussed that emergency drills can be completed more than every three months, and you stated that you will consider completing an emergency drill every month like fire drills. Input emergency drills into the digital calendar as a reminder. Fire Inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. A fire inspection was completed on 12/13/23 and the following fire inspection was completed on 2/6/25. You stated that a part of the fire alarm system needed to be replaced and then had to wait for to be reinspected. We discussed setting a reminder in your calendar months in advance so that they can schedule an inspection before 12 months has passed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. In space #2, child’s feeding plan was not updated to reflect the intake of table food. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Have the parent update the feeding plan as soon as they notify you that the child needs to adjust what they eat. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. S. Carmon had certification of CPR and First Aid that expired on 3/25/25 and C. Skinner had certification of CPR and First Aid that expired 1/28/25. You stated that you have a CPR class scheduled on 4/12/25. During the visit you started a digital calendar digital calendar that can be shared between administrators. Input all expiration dates of trainings so that a reminder is sent to you to allow time to complete the trainings before the expiration dates. Additional Comments: ABCMS Provider Portal: You have completed the provider portal training and I provided you instructions for how to connect staff members application to your facility id. Complete this process for all employees to complete the roster for your facility. DCDEE WORKS: I provided you with instructions on how to submit electronic transcripts. The T.E.A.C.H. Early Childhood® North Carolina Scholarship Program provides educational scholarships to early care professionals and those who perform specialized functions in the early care system. https://www.childcareservices.org/programs/teach-north-carolina/ Natural Learning Initiative: https://naturalearning.org/resources/ Resources are created, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience of all children. Please use and share. North Carolina Rated License Assessment Project: NCRLAP’s mission is to promote the quality of child care by consistently and reliably assessing environments for the North Carolina Star Rated License. We collaborate with professionals in the early childhood education field to foster the development and learning of young children. The website ncrlap.org offers resources, trainings, videos, worksheets, and getting ready for ITERS-3 and ECERS-3. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 4/10/2025 Number Present: 33 Completed Date: 4/10/2025 Age: From 0 To 5 Total Minutes: 317 Time In: 09:33 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. J. Jackson, Administrator, and S. Carmon, Owner, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 4/22/24. The sanitation inspection was completed 12/3/24 with a “Superior” classification. The last fire inspection was conducted 2/6/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty three percent as of 4/8/25. The NC Secretary of State website was reviewed on 4/8/25 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Toddlers in space #6 were painting Easter eggs on paper. Preschoolers engaged in free play, free art, and investigating seashells with magnifying glasses. The outdoor space was observed to have a stationary climber, riding toys, tunnel, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of chicken, noodles, green beans, mangos, and milk. The following violation(s) were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on 12/13/23 and the following fire inspection was completed on 2/6/25. 10A NCAC 09 .0304(a) 542 The written feeding plan was not modified as the child's needs changed. In space #2, child’s feeding plan was not updated to reflect the intake of table food. 10 NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. The platform around the tree on the toddler playground has a large hole causing a tripping hazard. 10A NCAC 09 .0601(a) 843 A drug or medicine was administered after its expiration date. In space #2, a tube of Gentle Steps Petroleum Jelly expired 3/25. 10A NCAC 09 .0803(1)(d) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). J. Jerome, qualification letter expired on February 14, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. S. Carmon, qualification letter expired on January 31, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. S. Carmon had certification of First Aid that expired on 3/25/25 and C. Skinner had certification of First Aid that expired 1/28/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. S. Carmon had certification of CPR that expired on 3/25/25 and C. Skinner had certification of CPR that expired 1/28/25. .1102(d) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Both administrators had SIDS certification on file that expired 8/26/24. .1102(f) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was completed on 8/15/24 and the following emergency drill was completed on 1/10/25. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 4/24/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Criminal Background Checks: Criminal background checks (CBC) are completed to protect children from abuse and reduce liability risks. Background screenings are needed to provide a safe program environment, support children’s health and safety, and are important for preventing child maltreatment in early care and education programs. A CBC must be completed prior to employee hire and every five years thereafter. An expiration date is now listed on each Qualification Letter. Submissions can also be made six months before the expiration date listed on the current Qualification Letter. J. Jerome, qualification letter expired on February 14, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. S. Carmon, qualification letter expired on January 31, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. You stated that you did not know that it had expired until you reviewed the staff and training worksheets. We discussed using you staff and training worksheet as a tool and to add expiration dates in a digital calendar that will send reminders. Regularly reviewing your files will help keep you informed about upcoming expiring dates. SIDS: Completing ITS/SIDS training at hire and every three years provides staff with the most current information and required practices to protect infants from Sudden Infant Death Syndrome and other accidents that may occur while sleeping. Administrators and all staff working in the infant room (Lead Teachers, Teachers, Floaters, Substitutes and uncompensated employees counting in staff/child ratio) are required to complete Infant Toddler Safe Sleep/ SIDS Reduction Training within two months of employment and recertify every three years; however, if an infant is present, there must always be a staff member with safe sleep training in the room. Both administrators had SIDS certification on file that expired 8/26/24. We discussed that administrators must maintain SIDS certification even though they are not assigned to the infant classroom. You stated that you did not realize that administrators had to maintain SIDS even if they do not work in the infant room. You stated that the staff members will be taking a SIDS class on 4/17/25. Send me a copy of the certificate with the compliance letter. Add expiration dates of the certificates into your digital calendar. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. The platform around the tree on the toddler playground has a large hole causing a tripping hazard. You stated that tree roots have caused the hole, and you have purchased the materials and spoke to someone about repairing or removing the platform. Send me a photo of how the hazard is corrected. Regularity of inspections can be assured by assigning a staff member to check all play equipment to make certain that it is safe for children. Observations should be made while the children are playing, too, to spot any maintenance problems and correct them as soon as possible. Medication Disposal: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In space #2, a tube of Gentle Steps Petroleum Jelly expired 3/25. Staff stated that that the parent had recently brought the cream in. We discussed assigning a person to review medication frequently or creating a chart that lists the expiration dates of the medication and the authorization forms. Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. An emergency drill was completed on 8/15/24 and the following emergency drill was completed on 1/10/25. We discussed that emergency drills can be completed more than every three months, and you stated that you will consider completing an emergency drill every month like fire drills. Input emergency drills into the digital calendar as a reminder. Fire Inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. A fire inspection was completed on 12/13/23 and the following fire inspection was completed on 2/6/25. You stated that a part of the fire alarm system needed to be replaced and then had to wait for to be reinspected. We discussed setting a reminder in your calendar months in advance so that they can schedule an inspection before 12 months has passed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. In space #2, child’s feeding plan was not updated to reflect the intake of table food. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Have the parent update the feeding plan as soon as they notify you that the child needs to adjust what they eat. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. S. Carmon had certification of CPR and First Aid that expired on 3/25/25 and C. Skinner had certification of CPR and First Aid that expired 1/28/25. You stated that you have a CPR class scheduled on 4/12/25. During the visit you started a digital calendar digital calendar that can be shared between administrators. Input all expiration dates of trainings so that a reminder is sent to you to allow time to complete the trainings before the expiration dates. Additional Comments: ABCMS Provider Portal: You have completed the provider portal training and I provided you instructions for how to connect staff members application to your facility id. Complete this process for all employees to complete the roster for your facility. DCDEE WORKS: I provided you with instructions on how to submit electronic transcripts. The T.E.A.C.H. Early Childhood® North Carolina Scholarship Program provides educational scholarships to early care professionals and those who perform specialized functions in the early care system. https://www.childcareservices.org/programs/teach-north-carolina/ Natural Learning Initiative: https://naturalearning.org/resources/ Resources are created, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience of all children. Please use and share. North Carolina Rated License Assessment Project: NCRLAP’s mission is to promote the quality of child care by consistently and reliably assessing environments for the North Carolina Star Rated License. We collaborate with professionals in the early childhood education field to foster the development and learning of young children. The website ncrlap.org offers resources, trainings, videos, worksheets, and getting ready for ITERS-3 and ECERS-3. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 4/10/2025 Number Present: 33 Completed Date: 4/10/2025 Age: From 0 To 5 Total Minutes: 317 Time In: 09:33 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. J. Jackson, Administrator, and S. Carmon, Owner, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 4/22/24. The sanitation inspection was completed 12/3/24 with a “Superior” classification. The last fire inspection was conducted 2/6/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty three percent as of 4/8/25. The NC Secretary of State website was reviewed on 4/8/25 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Toddlers in space #6 were painting Easter eggs on paper. Preschoolers engaged in free play, free art, and investigating seashells with magnifying glasses. The outdoor space was observed to have a stationary climber, riding toys, tunnel, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of chicken, noodles, green beans, mangos, and milk. The following violation(s) were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on 12/13/23 and the following fire inspection was completed on 2/6/25. 10A NCAC 09 .0304(a) 542 The written feeding plan was not modified as the child's needs changed. In space #2, child’s feeding plan was not updated to reflect the intake of table food. 10 NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. The platform around the tree on the toddler playground has a large hole causing a tripping hazard. 10A NCAC 09 .0601(a) 843 A drug or medicine was administered after its expiration date. In space #2, a tube of Gentle Steps Petroleum Jelly expired 3/25. 10A NCAC 09 .0803(1)(d) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). J. Jerome, qualification letter expired on February 14, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. S. Carmon, qualification letter expired on January 31, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. S. Carmon had certification of First Aid that expired on 3/25/25 and C. Skinner had certification of First Aid that expired 1/28/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. S. Carmon had certification of CPR that expired on 3/25/25 and C. Skinner had certification of CPR that expired 1/28/25. .1102(d) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Both administrators had SIDS certification on file that expired 8/26/24. .1102(f) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was completed on 8/15/24 and the following emergency drill was completed on 1/10/25. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 4/24/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Criminal Background Checks: Criminal background checks (CBC) are completed to protect children from abuse and reduce liability risks. Background screenings are needed to provide a safe program environment, support children’s health and safety, and are important for preventing child maltreatment in early care and education programs. A CBC must be completed prior to employee hire and every five years thereafter. An expiration date is now listed on each Qualification Letter. Submissions can also be made six months before the expiration date listed on the current Qualification Letter. J. Jerome, qualification letter expired on February 14, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. S. Carmon, qualification letter expired on January 31, 2025, and the five-year renewal qualification letter was issued on April 8, 2025. You stated that you did not know that it had expired until you reviewed the staff and training worksheets. We discussed using you staff and training worksheet as a tool and to add expiration dates in a digital calendar that will send reminders. Regularly reviewing your files will help keep you informed about upcoming expiring dates. SIDS: Completing ITS/SIDS training at hire and every three years provides staff with the most current information and required practices to protect infants from Sudden Infant Death Syndrome and other accidents that may occur while sleeping. Administrators and all staff working in the infant room (Lead Teachers, Teachers, Floaters, Substitutes and uncompensated employees counting in staff/child ratio) are required to complete Infant Toddler Safe Sleep/ SIDS Reduction Training within two months of employment and recertify every three years; however, if an infant is present, there must always be a staff member with safe sleep training in the room. Both administrators had SIDS certification on file that expired 8/26/24. We discussed that administrators must maintain SIDS certification even though they are not assigned to the infant classroom. You stated that you did not realize that administrators had to maintain SIDS even if they do not work in the infant room. You stated that the staff members will be taking a SIDS class on 4/17/25. Send me a copy of the certificate with the compliance letter. Add expiration dates of the certificates into your digital calendar. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. The platform around the tree on the toddler playground has a large hole causing a tripping hazard. You stated that tree roots have caused the hole, and you have purchased the materials and spoke to someone about repairing or removing the platform. Send me a photo of how the hazard is corrected. Regularity of inspections can be assured by assigning a staff member to check all play equipment to make certain that it is safe for children. Observations should be made while the children are playing, too, to spot any maintenance problems and correct them as soon as possible. Medication Disposal: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In space #2, a tube of Gentle Steps Petroleum Jelly expired 3/25. Staff stated that that the parent had recently brought the cream in. We discussed assigning a person to review medication frequently or creating a chart that lists the expiration dates of the medication and the authorization forms. Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. An emergency drill was completed on 8/15/24 and the following emergency drill was completed on 1/10/25. We discussed that emergency drills can be completed more than every three months, and you stated that you will consider completing an emergency drill every month like fire drills. Input emergency drills into the digital calendar as a reminder. Fire Inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. A fire inspection was completed on 12/13/23 and the following fire inspection was completed on 2/6/25. You stated that a part of the fire alarm system needed to be replaced and then had to wait for to be reinspected. We discussed setting a reminder in your calendar months in advance so that they can schedule an inspection before 12 months has passed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. In space #2, child’s feeding plan was not updated to reflect the intake of table food. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Have the parent update the feeding plan as soon as they notify you that the child needs to adjust what they eat. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. S. Carmon had certification of CPR and First Aid that expired on 3/25/25 and C. Skinner had certification of CPR and First Aid that expired 1/28/25. You stated that you have a CPR class scheduled on 4/12/25. During the visit you started a digital calendar digital calendar that can be shared between administrators. Input all expiration dates of trainings so that a reminder is sent to you to allow time to complete the trainings before the expiration dates. Additional Comments: ABCMS Provider Portal: You have completed the provider portal training and I provided you instructions for how to connect staff members application to your facility id. Complete this process for all employees to complete the roster for your facility. DCDEE WORKS: I provided you with instructions on how to submit electronic transcripts. The T.E.A.C.H. Early Childhood® North Carolina Scholarship Program provides educational scholarships to early care professionals and those who perform specialized functions in the early care system. https://www.childcareservices.org/programs/teach-north-carolina/ Natural Learning Initiative: https://naturalearning.org/resources/ Resources are created, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience of all children. Please use and share. North Carolina Rated License Assessment Project: NCRLAP’s mission is to promote the quality of child care by consistently and reliably assessing environments for the North Carolina Star Rated License. We collaborate with professionals in the early childhood education field to foster the development and learning of young children. The website ncrlap.org offers resources, trainings, videos, worksheets, and getting ready for ITERS-3 and ECERS-3. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0710 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: 0624-020L Visit Date: 6/5/2024 Number Present: 6 Completed Date: 6/5/2024 Age: From 0 To 1 Total Minutes: 263 Time In: 08:37 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There is a concern that a child was left unsupervised on the playground. S. Carmon, Administrator, assisted me with today’s visit. I observed space #1 and space #2. The children were engaged in free play in activity centers before transitioning to the outdoor space. In space #1, there were two (2) children present, one year of age, with one teacher. In space #2 there were four (4) children present, 0-1 year of age, with one staff member. Regarding the supervision allegation, I interviewed the caregiver present on the date of the alleged incident and the administrator. It was reported to me that a one-year-old child was left unattended on the playground when one staff member was providing care for five (5) children, 1-2 years of age. Both stated that a child was left on the playground without supervision for approximately three minutes. It was also reported to me that police had visited the facility and interviewed staff members. Based on information received from interviewed staff, the allegation of inadequate supervision was confirmed. The following violation(s) were observed. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A one-year-old child was unattended in the outdoor space for several minutes. .1801(a)(1-5) 1021 Individual responsible for a group of children did not meet the preservice requirements for a lead teacher or teacher. A staff member has been working as the lead teacher of space #1 and does not meet the preservice requirements for a lead teacher. 10A NCAC 09 .0710 (a-b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 6/19/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children assigned to them at all times. Leaving a child or a group of children alone is unacceptable. Younger children need closer supervision to remain safe. Active supervision requires focused attention and intentional observation of children at all times. Caregivers/teachers position themselves so that they can observe all the children: watching, counting, and listening at all times. Supervision is directly tied to safety and the prevention of injury and maintaining quality child care for infants, toddlers, preschoolers, and school-aged children. A one-year-old child was unattended in the outdoor space for several minutes. It was reported to me when the children in space #1 were transitioning inside, a second staff member was assisting the children inside. During the transition from the outdoor space to the indoor space, the door was shut before the staff member in charge had finished counting the children. Several minutes had passed before a staff member leaving the facility for the day saw the child outside and alerted administration that the child was unattended outside. Administration was bringing the child inside as the child’s parent arrived at the facility. We discussed that during transition time, a constant routine needs to be maintained to ensure that all children are always supervised. Before transitioning inside, staff members should walk the perimeter of the outdoor space to ensure that children are not hiding and say loudly that the class is now going inside and to not shut the door until all the children are accounted for. The staff members carry clipboards with them to the outdoor space that should be used as a name to face check as the children walk inside the door by looking at the child, saying their name out loud, and checking the child’s name on the list. You stated that staff members have been told to use their walkie talkies to call for assistance in transitioning the children outside and inside. We discussed options for staff members to complete trainings including Craven Smart Start and Southwestern Child Development Commission. Lead Teacher Qualifications: Caregivers/teachers are chosen for their knowledge of, and ability to respond appropriately to, the needs of children of this age generally, and the unique characteristics of individual children. Lead Teachers must have the NC Early Childhood Credential (NCECC) or its equivalent, have one year of experience working in a child care center, or completed a two-year high school program of Early Childhood Education. If a lead teacher does not have the NCECC but meets the other preservice requirements, she/he has 6 months to enroll in EDU 119. A staff member has been working as the lead teacher of space #1 and does not meet the preservice requirements for a lead teacher. The staff member reported that she is enrolling in Early Childhood classes in the fall. We discussed that it would be beneficial for the young teacher to work with another teacher as she is learning more about Early Childhood. You stated that you may merge classrooms or move the staff member to another classroom until she is lead teacher qualified. During the visit, we looked at the fall schedules for local community colleges to register for EDU 119. Additional Comments: A violation was documented for failure to maintain compliance with supervision requirements. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that repeated violations of this nature during consecutive visits may lead to an administrative action against your license. A follow-up visit may be conducted in the near future to monitor compliance with child care requirements. Introduction to Active Supervision: Children learn best when they are in safe, well-supervised environments. Head Start staff reduce the possibility of a child getting hurt when they closely observe children and respond using active supervision. Active supervision helps programs create a safe, positive learning environment for all children by taking a systematic approach to child supervision. This webinar introduces the six active supervision strategies and offers tips for implementing them in all early childhood settings and on buses. This webinar was broadcast on May 18, 2022. Additional Resources for Introduction to Active Supervision • Active Supervision Strategies • Active Supervision Poster • Active Supervision At-a-Glance • Active Supervision in Early Childhood Programs (requires iPD login) https://eclkc.ohs.acf.hhs.gov/video/introduction-active-supervision Southwestern Child Development Commission https://www.swcdcinc.org/ offers a variety of online courses and trainings, including BSAC. We discussed this site being a resource for completing on-going training hours, BSAC, and orientation. The T.E.A.C.H. Early Childhood® North Carolina Scholarship Program provides educational scholarships to early care professionals and those who perform specialized functions in the early care system. https://www.childcareservices.org/programs/teach-north-carolina/ Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: 0624-020L Visit Date: 6/5/2024 Number Present: 6 Completed Date: 6/5/2024 Age: From 0 To 1 Total Minutes: 263 Time In: 08:37 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There is a concern that a child was left unsupervised on the playground. S. Carmon, Administrator, assisted me with today’s visit. I observed space #1 and space #2. The children were engaged in free play in activity centers before transitioning to the outdoor space. In space #1, there were two (2) children present, one year of age, with one teacher. In space #2 there were four (4) children present, 0-1 year of age, with one staff member. Regarding the supervision allegation, I interviewed the caregiver present on the date of the alleged incident and the administrator. It was reported to me that a one-year-old child was left unattended on the playground when one staff member was providing care for five (5) children, 1-2 years of age. Both stated that a child was left on the playground without supervision for approximately three minutes. It was also reported to me that police had visited the facility and interviewed staff members. Based on information received from interviewed staff, the allegation of inadequate supervision was confirmed. The following violation(s) were observed. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A one-year-old child was unattended in the outdoor space for several minutes. .1801(a)(1-5) 1021 Individual responsible for a group of children did not meet the preservice requirements for a lead teacher or teacher. A staff member has been working as the lead teacher of space #1 and does not meet the preservice requirements for a lead teacher. 10A NCAC 09 .0710 (a-b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 6/19/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children assigned to them at all times. Leaving a child or a group of children alone is unacceptable. Younger children need closer supervision to remain safe. Active supervision requires focused attention and intentional observation of children at all times. Caregivers/teachers position themselves so that they can observe all the children: watching, counting, and listening at all times. Supervision is directly tied to safety and the prevention of injury and maintaining quality child care for infants, toddlers, preschoolers, and school-aged children. A one-year-old child was unattended in the outdoor space for several minutes. It was reported to me when the children in space #1 were transitioning inside, a second staff member was assisting the children inside. During the transition from the outdoor space to the indoor space, the door was shut before the staff member in charge had finished counting the children. Several minutes had passed before a staff member leaving the facility for the day saw the child outside and alerted administration that the child was unattended outside. Administration was bringing the child inside as the child’s parent arrived at the facility. We discussed that during transition time, a constant routine needs to be maintained to ensure that all children are always supervised. Before transitioning inside, staff members should walk the perimeter of the outdoor space to ensure that children are not hiding and say loudly that the class is now going inside and to not shut the door until all the children are accounted for. The staff members carry clipboards with them to the outdoor space that should be used as a name to face check as the children walk inside the door by looking at the child, saying their name out loud, and checking the child’s name on the list. You stated that staff members have been told to use their walkie talkies to call for assistance in transitioning the children outside and inside. We discussed options for staff members to complete trainings including Craven Smart Start and Southwestern Child Development Commission. Lead Teacher Qualifications: Caregivers/teachers are chosen for their knowledge of, and ability to respond appropriately to, the needs of children of this age generally, and the unique characteristics of individual children. Lead Teachers must have the NC Early Childhood Credential (NCECC) or its equivalent, have one year of experience working in a child care center, or completed a two-year high school program of Early Childhood Education. If a lead teacher does not have the NCECC but meets the other preservice requirements, she/he has 6 months to enroll in EDU 119. A staff member has been working as the lead teacher of space #1 and does not meet the preservice requirements for a lead teacher. The staff member reported that she is enrolling in Early Childhood classes in the fall. We discussed that it would be beneficial for the young teacher to work with another teacher as she is learning more about Early Childhood. You stated that you may merge classrooms or move the staff member to another classroom until she is lead teacher qualified. During the visit, we looked at the fall schedules for local community colleges to register for EDU 119. Additional Comments: A violation was documented for failure to maintain compliance with supervision requirements. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that repeated violations of this nature during consecutive visits may lead to an administrative action against your license. A follow-up visit may be conducted in the near future to monitor compliance with child care requirements. Introduction to Active Supervision: Children learn best when they are in safe, well-supervised environments. Head Start staff reduce the possibility of a child getting hurt when they closely observe children and respond using active supervision. Active supervision helps programs create a safe, positive learning environment for all children by taking a systematic approach to child supervision. This webinar introduces the six active supervision strategies and offers tips for implementing them in all early childhood settings and on buses. This webinar was broadcast on May 18, 2022. Additional Resources for Introduction to Active Supervision • Active Supervision Strategies • Active Supervision Poster • Active Supervision At-a-Glance • Active Supervision in Early Childhood Programs (requires iPD login) https://eclkc.ohs.acf.hhs.gov/video/introduction-active-supervision Southwestern Child Development Commission https://www.swcdcinc.org/ offers a variety of online courses and trainings, including BSAC. We discussed this site being a resource for completing on-going training hours, BSAC, and orientation. The T.E.A.C.H. Early Childhood® North Carolina Scholarship Program provides educational scholarships to early care professionals and those who perform specialized functions in the early care system. https://www.childcareservices.org/programs/teach-north-carolina/ Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 5/8/2024 Number Present: 32 Completed Date: 5/8/2024 Age: From 0 To 5 Total Minutes: 170 Time In: 12:50 PM Time Out: 03:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my May 5, 2024, Annual Compliance Follow-Up visit. S. Carmon, Owner, assisted me with today’s visit. Children throughout the center were napping in cribs or on child-sized cots covered with sheets. Once children awoke, they completed personal care routines and sat at the table to eat a snack that included goldfish crackers and milk. The following violations documented during the 5/2/24 visit and were monitored for compliance during this visit and repeated: 1756- Enhanced staff/child ratios and group sizes were not met. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. The following violations documented during the 5/2/24 visit and were monitored for compliance during this visit and verified as corrected: 1026- Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. This is a violation of a requirement in G.S. 110 -91(8); G.S. 110-106(e); .0703(a). Today, all staff members observed working in classrooms were over 18 years old. As stated in the 5/2/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date 5/16/24. A compliance letter had not been received as of today’s visit. Today, I verified correction of one of the two violations. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action. You will be notified in writing of any action taken. In addition, a follow-up visit will be conducted. The following violations were observed. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/22/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff/Child Ratio: The child to staff ratio indicates the maximum number of children permitted per caregiver/teacher. These ratios assume that caregivers/teachers do not have time-consuming bookkeeping and housekeeping duties, so they are free to provide direct care for children. Direct, warm social interaction between adults and children is more common and more likely with lower child: staff ratios. These standards are based on what children need for quality nurturing care. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. You stated that you did not hear the discussion that was held during the last visit about how the ratio for infants and children one year of age does not change at nap time. Moving forward, the ratio for infants is 1:5 and must be always maintained. Adjust your lunch break schedules to accommodate the ratio of the youngest child in each classroom space. Additional Comments: Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110 -91 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 5/8/2024 Number Present: 32 Completed Date: 5/8/2024 Age: From 0 To 5 Total Minutes: 170 Time In: 12:50 PM Time Out: 03:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my May 5, 2024, Annual Compliance Follow-Up visit. S. Carmon, Owner, assisted me with today’s visit. Children throughout the center were napping in cribs or on child-sized cots covered with sheets. Once children awoke, they completed personal care routines and sat at the table to eat a snack that included goldfish crackers and milk. The following violations documented during the 5/2/24 visit and were monitored for compliance during this visit and repeated: 1756- Enhanced staff/child ratios and group sizes were not met. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. The following violations documented during the 5/2/24 visit and were monitored for compliance during this visit and verified as corrected: 1026- Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. This is a violation of a requirement in G.S. 110 -91(8); G.S. 110-106(e); .0703(a). Today, all staff members observed working in classrooms were over 18 years old. As stated in the 5/2/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date 5/16/24. A compliance letter had not been received as of today’s visit. Today, I verified correction of one of the two violations. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action. You will be notified in writing of any action taken. In addition, a follow-up visit will be conducted. The following violations were observed. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/22/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff/Child Ratio: The child to staff ratio indicates the maximum number of children permitted per caregiver/teacher. These ratios assume that caregivers/teachers do not have time-consuming bookkeeping and housekeeping duties, so they are free to provide direct care for children. Direct, warm social interaction between adults and children is more common and more likely with lower child: staff ratios. These standards are based on what children need for quality nurturing care. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. You stated that you did not hear the discussion that was held during the last visit about how the ratio for infants and children one year of age does not change at nap time. Moving forward, the ratio for infants is 1:5 and must be always maintained. Adjust your lunch break schedules to accommodate the ratio of the youngest child in each classroom space. Additional Comments: Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-106 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 5/8/2024 Number Present: 32 Completed Date: 5/8/2024 Age: From 0 To 5 Total Minutes: 170 Time In: 12:50 PM Time Out: 03:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my May 5, 2024, Annual Compliance Follow-Up visit. S. Carmon, Owner, assisted me with today’s visit. Children throughout the center were napping in cribs or on child-sized cots covered with sheets. Once children awoke, they completed personal care routines and sat at the table to eat a snack that included goldfish crackers and milk. The following violations documented during the 5/2/24 visit and were monitored for compliance during this visit and repeated: 1756- Enhanced staff/child ratios and group sizes were not met. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. The following violations documented during the 5/2/24 visit and were monitored for compliance during this visit and verified as corrected: 1026- Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. This is a violation of a requirement in G.S. 110 -91(8); G.S. 110-106(e); .0703(a). Today, all staff members observed working in classrooms were over 18 years old. As stated in the 5/2/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date 5/16/24. A compliance letter had not been received as of today’s visit. Today, I verified correction of one of the two violations. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action. You will be notified in writing of any action taken. In addition, a follow-up visit will be conducted. The following violations were observed. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/22/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff/Child Ratio: The child to staff ratio indicates the maximum number of children permitted per caregiver/teacher. These ratios assume that caregivers/teachers do not have time-consuming bookkeeping and housekeeping duties, so they are free to provide direct care for children. Direct, warm social interaction between adults and children is more common and more likely with lower child: staff ratios. These standards are based on what children need for quality nurturing care. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. You stated that you did not hear the discussion that was held during the last visit about how the ratio for infants and children one year of age does not change at nap time. Moving forward, the ratio for infants is 1:5 and must be always maintained. Adjust your lunch break schedules to accommodate the ratio of the youngest child in each classroom space. Additional Comments: Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 5/8/2024 Number Present: 32 Completed Date: 5/8/2024 Age: From 0 To 5 Total Minutes: 170 Time In: 12:50 PM Time Out: 03:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my May 5, 2024, Annual Compliance Follow-Up visit. S. Carmon, Owner, assisted me with today’s visit. Children throughout the center were napping in cribs or on child-sized cots covered with sheets. Once children awoke, they completed personal care routines and sat at the table to eat a snack that included goldfish crackers and milk. The following violations documented during the 5/2/24 visit and were monitored for compliance during this visit and repeated: 1756- Enhanced staff/child ratios and group sizes were not met. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. The following violations documented during the 5/2/24 visit and were monitored for compliance during this visit and verified as corrected: 1026- Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. This is a violation of a requirement in G.S. 110 -91(8); G.S. 110-106(e); .0703(a). Today, all staff members observed working in classrooms were over 18 years old. As stated in the 5/2/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date 5/16/24. A compliance letter had not been received as of today’s visit. Today, I verified correction of one of the two violations. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action. You will be notified in writing of any action taken. In addition, a follow-up visit will be conducted. The following violations were observed. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/22/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff/Child Ratio: The child to staff ratio indicates the maximum number of children permitted per caregiver/teacher. These ratios assume that caregivers/teachers do not have time-consuming bookkeeping and housekeeping duties, so they are free to provide direct care for children. Direct, warm social interaction between adults and children is more common and more likely with lower child: staff ratios. These standards are based on what children need for quality nurturing care. In space #2, eight (8) children, 0-2 years of age were in care with one staff member. You stated that you did not hear the discussion that was held during the last visit about how the ratio for infants and children one year of age does not change at nap time. Moving forward, the ratio for infants is 1:5 and must be always maintained. Adjust your lunch break schedules to accommodate the ratio of the youngest child in each classroom space. Additional Comments: Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 5/2/2024 Number Present: 33 Completed Date: 5/2/2024 Age: From 0 To 5 Total Minutes: 153 Time In: 12:57 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my April 22, 2024, Annual Compliance visit. S. Carmon, Owner, and J. Jackson, Administrator, assisted me with today’s visit. Children throughout the center were napping on child sized cots covered with sheets. When the children awoke, they completed personal care routines before sitting at the table to have a snack of goldfish crackers and mandarin oranges. The following violations documented during the 4/22/24 visit and were monitored for compliance during this visit and documented as a repeated violation: 1026- Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. This is a violation of a requirement in G.S. 110 -91(8); G.S. 110-106(e); .0703(a). Today, in space #2 the staff member in charge of the group of children was seventeen (17) years of age. As stated in the 4/22/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date 5/6/24. At the time of today’s visit, a compliance letter had not been received. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action. You will be notified in writing of any action taken. In addition, a follow-up visit will be conducted. . The following violations were observed. Violation Number Comment Rule 1026 Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. In space #2, the staff member in charge of the group of children was seventeen (17) years of age. G.S. 110-91(8); G.S. 110-106(e); .0703(a) 1756 Enhanced staff/child ratios and group sizes were not met. In space #2, nine (9) children ages 0-1, were in care with one staff member. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/16/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff Child Ratio: A staff-to-child ratio is a measure of the number of children for whom each child care provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child ’s social and emotional development, physical well-being, and overall learning. In space #2, nine (9) children ages 0-1, were in care with one staff member. The staff member present in space #2 was seventeen (17) years of age. Upon arrival, the second staff member assigned to space #2 was in the front office. Administrators were not present when I arrived at the center but arrived during the visit. We discussed that staff members under eighteen (18) years of age cannot be left alone and that the ratio for infants is 1:5 and it remains the same at nap time. It was reported that the staff member left the classroom to answer the phone and take a message from a parent. You stated that there is usually an administrator present all day but did have a schedule for lunch breaks that staff members were aware of and included a staff member to remain with the seventeen-year-old staff member. We discussed that when someone needs to leave the classroom, to use a walkie talkie to call an available staff member to step in for them. When lunch breaks need to be completed at nap time, create a schedule that will allow for staff/child ratios to be always maintained. We discussed providing lunch for staff members on days when you are short staffed. Create a system for your facility that will outline how to maintain ratios and what to do when administrators are not present. You stated that you will outline a process of how to maintain ratios, including how to communicate if someone needs to leave the classroom and who will be in charge if administration must leave the premises and then have a staff meeting to ensure that all staff members understand the policy. Additional Comments: Introduction to Active Supervision: Children learn best when they are in safe, well-supervised environments. Head Start staff reduce the possibility of a child getting hurt when they closely observe children and respond using active supervision. Active supervision helps programs create a safe, positive learning environment for all children by taking a systematic approach to child supervision. This webinar introduces the six active supervision strategies and offers tips for implementing them in all early childhood settings and on buses. This webinar was broadcast on May 18, 2022. Additional Resources for Introduction to Active Supervision • Active Supervision Strategies • Active Supervision Poster • Active Supervision At-a-Glance • Active Supervision in Early Childhood Programs (requires iPD login) https://eclkc.ohs.acf.hhs.gov/video/introduction-active-supervision National Resource Center for Health and Safety in Child Care and Early Education: Since 1995, the National Resource Center for Health and Safety in Child Care and Early Education (NRC) has maintained and continues to develop national health and safety standards for early care and education settings, as compiled in Caring for Our Children: National Health and Safety Standards; Guidelines for Early Care and Education Programs (CFOC). https://nrckids.org/ Southwestern Child Development Commission https://www.swcdcinc.org/ offers a variety of online courses and trainings, including BSAC. We discussed this site being a resource for completing on-going training hours, BSAC, and orientation. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110 -91 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 5/2/2024 Number Present: 33 Completed Date: 5/2/2024 Age: From 0 To 5 Total Minutes: 153 Time In: 12:57 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my April 22, 2024, Annual Compliance visit. S. Carmon, Owner, and J. Jackson, Administrator, assisted me with today’s visit. Children throughout the center were napping on child sized cots covered with sheets. When the children awoke, they completed personal care routines before sitting at the table to have a snack of goldfish crackers and mandarin oranges. The following violations documented during the 4/22/24 visit and were monitored for compliance during this visit and documented as a repeated violation: 1026- Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. This is a violation of a requirement in G.S. 110 -91(8); G.S. 110-106(e); .0703(a). Today, in space #2 the staff member in charge of the group of children was seventeen (17) years of age. As stated in the 4/22/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date 5/6/24. At the time of today’s visit, a compliance letter had not been received. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action. You will be notified in writing of any action taken. In addition, a follow-up visit will be conducted. . The following violations were observed. Violation Number Comment Rule 1026 Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. In space #2, the staff member in charge of the group of children was seventeen (17) years of age. G.S. 110-91(8); G.S. 110-106(e); .0703(a) 1756 Enhanced staff/child ratios and group sizes were not met. In space #2, nine (9) children ages 0-1, were in care with one staff member. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/16/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff Child Ratio: A staff-to-child ratio is a measure of the number of children for whom each child care provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child ’s social and emotional development, physical well-being, and overall learning. In space #2, nine (9) children ages 0-1, were in care with one staff member. The staff member present in space #2 was seventeen (17) years of age. Upon arrival, the second staff member assigned to space #2 was in the front office. Administrators were not present when I arrived at the center but arrived during the visit. We discussed that staff members under eighteen (18) years of age cannot be left alone and that the ratio for infants is 1:5 and it remains the same at nap time. It was reported that the staff member left the classroom to answer the phone and take a message from a parent. You stated that there is usually an administrator present all day but did have a schedule for lunch breaks that staff members were aware of and included a staff member to remain with the seventeen-year-old staff member. We discussed that when someone needs to leave the classroom, to use a walkie talkie to call an available staff member to step in for them. When lunch breaks need to be completed at nap time, create a schedule that will allow for staff/child ratios to be always maintained. We discussed providing lunch for staff members on days when you are short staffed. Create a system for your facility that will outline how to maintain ratios and what to do when administrators are not present. You stated that you will outline a process of how to maintain ratios, including how to communicate if someone needs to leave the classroom and who will be in charge if administration must leave the premises and then have a staff meeting to ensure that all staff members understand the policy. Additional Comments: Introduction to Active Supervision: Children learn best when they are in safe, well-supervised environments. Head Start staff reduce the possibility of a child getting hurt when they closely observe children and respond using active supervision. Active supervision helps programs create a safe, positive learning environment for all children by taking a systematic approach to child supervision. This webinar introduces the six active supervision strategies and offers tips for implementing them in all early childhood settings and on buses. This webinar was broadcast on May 18, 2022. Additional Resources for Introduction to Active Supervision • Active Supervision Strategies • Active Supervision Poster • Active Supervision At-a-Glance • Active Supervision in Early Childhood Programs (requires iPD login) https://eclkc.ohs.acf.hhs.gov/video/introduction-active-supervision National Resource Center for Health and Safety in Child Care and Early Education: Since 1995, the National Resource Center for Health and Safety in Child Care and Early Education (NRC) has maintained and continues to develop national health and safety standards for early care and education settings, as compiled in Caring for Our Children: National Health and Safety Standards; Guidelines for Early Care and Education Programs (CFOC). https://nrckids.org/ Southwestern Child Development Commission https://www.swcdcinc.org/ offers a variety of online courses and trainings, including BSAC. We discussed this site being a resource for completing on-going training hours, BSAC, and orientation. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-106 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 5/2/2024 Number Present: 33 Completed Date: 5/2/2024 Age: From 0 To 5 Total Minutes: 153 Time In: 12:57 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my April 22, 2024, Annual Compliance visit. S. Carmon, Owner, and J. Jackson, Administrator, assisted me with today’s visit. Children throughout the center were napping on child sized cots covered with sheets. When the children awoke, they completed personal care routines before sitting at the table to have a snack of goldfish crackers and mandarin oranges. The following violations documented during the 4/22/24 visit and were monitored for compliance during this visit and documented as a repeated violation: 1026- Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. This is a violation of a requirement in G.S. 110 -91(8); G.S. 110-106(e); .0703(a). Today, in space #2 the staff member in charge of the group of children was seventeen (17) years of age. As stated in the 4/22/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date 5/6/24. At the time of today’s visit, a compliance letter had not been received. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action. You will be notified in writing of any action taken. In addition, a follow-up visit will be conducted. . The following violations were observed. Violation Number Comment Rule 1026 Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. In space #2, the staff member in charge of the group of children was seventeen (17) years of age. G.S. 110-91(8); G.S. 110-106(e); .0703(a) 1756 Enhanced staff/child ratios and group sizes were not met. In space #2, nine (9) children ages 0-1, were in care with one staff member. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/16/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff Child Ratio: A staff-to-child ratio is a measure of the number of children for whom each child care provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child ’s social and emotional development, physical well-being, and overall learning. In space #2, nine (9) children ages 0-1, were in care with one staff member. The staff member present in space #2 was seventeen (17) years of age. Upon arrival, the second staff member assigned to space #2 was in the front office. Administrators were not present when I arrived at the center but arrived during the visit. We discussed that staff members under eighteen (18) years of age cannot be left alone and that the ratio for infants is 1:5 and it remains the same at nap time. It was reported that the staff member left the classroom to answer the phone and take a message from a parent. You stated that there is usually an administrator present all day but did have a schedule for lunch breaks that staff members were aware of and included a staff member to remain with the seventeen-year-old staff member. We discussed that when someone needs to leave the classroom, to use a walkie talkie to call an available staff member to step in for them. When lunch breaks need to be completed at nap time, create a schedule that will allow for staff/child ratios to be always maintained. We discussed providing lunch for staff members on days when you are short staffed. Create a system for your facility that will outline how to maintain ratios and what to do when administrators are not present. You stated that you will outline a process of how to maintain ratios, including how to communicate if someone needs to leave the classroom and who will be in charge if administration must leave the premises and then have a staff meeting to ensure that all staff members understand the policy. Additional Comments: Introduction to Active Supervision: Children learn best when they are in safe, well-supervised environments. Head Start staff reduce the possibility of a child getting hurt when they closely observe children and respond using active supervision. Active supervision helps programs create a safe, positive learning environment for all children by taking a systematic approach to child supervision. This webinar introduces the six active supervision strategies and offers tips for implementing them in all early childhood settings and on buses. This webinar was broadcast on May 18, 2022. Additional Resources for Introduction to Active Supervision • Active Supervision Strategies • Active Supervision Poster • Active Supervision At-a-Glance • Active Supervision in Early Childhood Programs (requires iPD login) https://eclkc.ohs.acf.hhs.gov/video/introduction-active-supervision National Resource Center for Health and Safety in Child Care and Early Education: Since 1995, the National Resource Center for Health and Safety in Child Care and Early Education (NRC) has maintained and continues to develop national health and safety standards for early care and education settings, as compiled in Caring for Our Children: National Health and Safety Standards; Guidelines for Early Care and Education Programs (CFOC). https://nrckids.org/ Southwestern Child Development Commission https://www.swcdcinc.org/ offers a variety of online courses and trainings, including BSAC. We discussed this site being a resource for completing on-going training hours, BSAC, and orientation. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 5/2/2024 Number Present: 33 Completed Date: 5/2/2024 Age: From 0 To 5 Total Minutes: 153 Time In: 12:57 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my April 22, 2024, Annual Compliance visit. S. Carmon, Owner, and J. Jackson, Administrator, assisted me with today’s visit. Children throughout the center were napping on child sized cots covered with sheets. When the children awoke, they completed personal care routines before sitting at the table to have a snack of goldfish crackers and mandarin oranges. The following violations documented during the 4/22/24 visit and were monitored for compliance during this visit and documented as a repeated violation: 1026- Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. This is a violation of a requirement in G.S. 110 -91(8); G.S. 110-106(e); .0703(a). Today, in space #2 the staff member in charge of the group of children was seventeen (17) years of age. As stated in the 4/22/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date 5/6/24. At the time of today’s visit, a compliance letter had not been received. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action. You will be notified in writing of any action taken. In addition, a follow-up visit will be conducted. . The following violations were observed. Violation Number Comment Rule 1026 Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. In space #2, the staff member in charge of the group of children was seventeen (17) years of age. G.S. 110-91(8); G.S. 110-106(e); .0703(a) 1756 Enhanced staff/child ratios and group sizes were not met. In space #2, nine (9) children ages 0-1, were in care with one staff member. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/16/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff Child Ratio: A staff-to-child ratio is a measure of the number of children for whom each child care provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child ’s social and emotional development, physical well-being, and overall learning. In space #2, nine (9) children ages 0-1, were in care with one staff member. The staff member present in space #2 was seventeen (17) years of age. Upon arrival, the second staff member assigned to space #2 was in the front office. Administrators were not present when I arrived at the center but arrived during the visit. We discussed that staff members under eighteen (18) years of age cannot be left alone and that the ratio for infants is 1:5 and it remains the same at nap time. It was reported that the staff member left the classroom to answer the phone and take a message from a parent. You stated that there is usually an administrator present all day but did have a schedule for lunch breaks that staff members were aware of and included a staff member to remain with the seventeen-year-old staff member. We discussed that when someone needs to leave the classroom, to use a walkie talkie to call an available staff member to step in for them. When lunch breaks need to be completed at nap time, create a schedule that will allow for staff/child ratios to be always maintained. We discussed providing lunch for staff members on days when you are short staffed. Create a system for your facility that will outline how to maintain ratios and what to do when administrators are not present. You stated that you will outline a process of how to maintain ratios, including how to communicate if someone needs to leave the classroom and who will be in charge if administration must leave the premises and then have a staff meeting to ensure that all staff members understand the policy. Additional Comments: Introduction to Active Supervision: Children learn best when they are in safe, well-supervised environments. Head Start staff reduce the possibility of a child getting hurt when they closely observe children and respond using active supervision. Active supervision helps programs create a safe, positive learning environment for all children by taking a systematic approach to child supervision. This webinar introduces the six active supervision strategies and offers tips for implementing them in all early childhood settings and on buses. This webinar was broadcast on May 18, 2022. Additional Resources for Introduction to Active Supervision • Active Supervision Strategies • Active Supervision Poster • Active Supervision At-a-Glance • Active Supervision in Early Childhood Programs (requires iPD login) https://eclkc.ohs.acf.hhs.gov/video/introduction-active-supervision National Resource Center for Health and Safety in Child Care and Early Education: Since 1995, the National Resource Center for Health and Safety in Child Care and Early Education (NRC) has maintained and continues to develop national health and safety standards for early care and education settings, as compiled in Caring for Our Children: National Health and Safety Standards; Guidelines for Early Care and Education Programs (CFOC). https://nrckids.org/ Southwestern Child Development Commission https://www.swcdcinc.org/ offers a variety of online courses and trainings, including BSAC. We discussed this site being a resource for completing on-going training hours, BSAC, and orientation. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 5/2/2024 Number Present: 33 Completed Date: 5/2/2024 Age: From 0 To 5 Total Minutes: 153 Time In: 12:57 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my April 22, 2024, Annual Compliance visit. S. Carmon, Owner, and J. Jackson, Administrator, assisted me with today’s visit. Children throughout the center were napping on child sized cots covered with sheets. When the children awoke, they completed personal care routines before sitting at the table to have a snack of goldfish crackers and mandarin oranges. The following violations documented during the 4/22/24 visit and were monitored for compliance during this visit and documented as a repeated violation: 1026- Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. This is a violation of a requirement in G.S. 110 -91(8); G.S. 110-106(e); .0703(a). Today, in space #2 the staff member in charge of the group of children was seventeen (17) years of age. As stated in the 4/22/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date 5/6/24. At the time of today’s visit, a compliance letter had not been received. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action. You will be notified in writing of any action taken. In addition, a follow-up visit will be conducted. . The following violations were observed. Violation Number Comment Rule 1026 Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. In space #2, the staff member in charge of the group of children was seventeen (17) years of age. G.S. 110-91(8); G.S. 110-106(e); .0703(a) 1756 Enhanced staff/child ratios and group sizes were not met. In space #2, nine (9) children ages 0-1, were in care with one staff member. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/16/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff Child Ratio: A staff-to-child ratio is a measure of the number of children for whom each child care provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child ’s social and emotional development, physical well-being, and overall learning. In space #2, nine (9) children ages 0-1, were in care with one staff member. The staff member present in space #2 was seventeen (17) years of age. Upon arrival, the second staff member assigned to space #2 was in the front office. Administrators were not present when I arrived at the center but arrived during the visit. We discussed that staff members under eighteen (18) years of age cannot be left alone and that the ratio for infants is 1:5 and it remains the same at nap time. It was reported that the staff member left the classroom to answer the phone and take a message from a parent. You stated that there is usually an administrator present all day but did have a schedule for lunch breaks that staff members were aware of and included a staff member to remain with the seventeen-year-old staff member. We discussed that when someone needs to leave the classroom, to use a walkie talkie to call an available staff member to step in for them. When lunch breaks need to be completed at nap time, create a schedule that will allow for staff/child ratios to be always maintained. We discussed providing lunch for staff members on days when you are short staffed. Create a system for your facility that will outline how to maintain ratios and what to do when administrators are not present. You stated that you will outline a process of how to maintain ratios, including how to communicate if someone needs to leave the classroom and who will be in charge if administration must leave the premises and then have a staff meeting to ensure that all staff members understand the policy. Additional Comments: Introduction to Active Supervision: Children learn best when they are in safe, well-supervised environments. Head Start staff reduce the possibility of a child getting hurt when they closely observe children and respond using active supervision. Active supervision helps programs create a safe, positive learning environment for all children by taking a systematic approach to child supervision. This webinar introduces the six active supervision strategies and offers tips for implementing them in all early childhood settings and on buses. This webinar was broadcast on May 18, 2022. Additional Resources for Introduction to Active Supervision • Active Supervision Strategies • Active Supervision Poster • Active Supervision At-a-Glance • Active Supervision in Early Childhood Programs (requires iPD login) https://eclkc.ohs.acf.hhs.gov/video/introduction-active-supervision National Resource Center for Health and Safety in Child Care and Early Education: Since 1995, the National Resource Center for Health and Safety in Child Care and Early Education (NRC) has maintained and continues to develop national health and safety standards for early care and education settings, as compiled in Caring for Our Children: National Health and Safety Standards; Guidelines for Early Care and Education Programs (CFOC). https://nrckids.org/ Southwestern Child Development Commission https://www.swcdcinc.org/ offers a variety of online courses and trainings, including BSAC. We discussed this site being a resource for completing on-going training hours, BSAC, and orientation. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 4/22/2024 Number Present: 32 Completed Date: 4/22/2024 Age: From 0 To 4 Total Minutes: 472 Time In: 08:53 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Michelle O’Kelley, Child Care Consultant, accompanied me during the visit. S. Carmon, Owner, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 5/10/23. The sanitation inspection was completed 12/22/23 with a “Superior” classification. The last fire inspection was conducted 12/15/22 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty three percent as of 4/9/24. The NC Secretary of State website was reviewed on 4/9/24 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Toddlers transitioned to the indoor space to complete personal care routines before free play in activity centers. Preschoolers were creating Earth Day crafts with paint and playdough. The outdoor space was observed to have stationary climbers, riding toys, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of corn dogs, peas, mandarin oranges, animal crackers, and milk. The following violation(s) were documented. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. In the walkway leading to the outdoor spaces, a rusted gutter down spout with jagged sharp edges is on the ground near the gate that you walk through to outdoor space #1. This down spout is accessible to anyone that goes to outdoor spaces and is a hazard due to the rusted sharp edges. The fence in the back of outdoor space #1 has several sections where the top metal pipe is bent and has exposed rusted sharp edges. The fence is four feet tall and children could cut themselves on the fence. .0601(c) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #1, over the counter diaper creams, a tube of Nystatin, and a tube of Hydrocortisone 2.5% cream was located in an unlocked drawer of the changing table. 15A NCAC 18A .2820(d) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Written permission for a tube of Nystatin and Hydrocortisone 2.5% cream in space #1 expired on 2/16/24. .0803(12) 1026 Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. In space #1, the staff member in charge of the group of children was seventeen (17) years of age. G.S. 110-91(8); G.S. 110-106(e); .0703(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired on 2/29/24 did not have a medical report on file. 10A NCAC 09 .0701(a) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four (4) staff members did not complete the required number of trainings according to their education and experience. .1103(a) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Four (4) out of the four (4) children’s files reviewed did not have the date of enrollment on the statement signed by parent that states that the discipline policy has been received and explained. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was not completed in the fourth quarter of 2023 and the first quarter of 2024. The last documented emergency drill was conducted in September 2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff members did not complete child maltreatment training within the first 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired 1/13/23 has not completed Health and Safety trainings. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/6/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff/Child Ratio: While volunteers and students can be as young as sixteen, age eighteen is the earliest age of legal consent. Mature leadership is clearly preferable. Age twenty-one allows for the maturity necessary to meet the responsibilities of managing a center or independently caring for a group of children who are not one’s own. Child care that promotes healthy development is based on the developmental needs of infants, toddlers, preschool, and school-age children. Caregivers/teachers should be chosen for their knowledge of, and ability to respond appropriately to, the general needs of children of this age and the unique characteristics of individual children. In space #1, the staff member in charge of the children was seventeen years of age. We discussed that staff members must be at least eighteen years of age to have responsibility for or be left in charge of a group of children. You stated that you were unaware of this rule. During the visit you had a qualified staff member go into the classroom with her. A violation was documented for failure to maintain compliance with staff/child requirements. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that repeated violations of this nature during consecutive visits may lead to an administrative action against your license. A follow-up visit may be conducted in the near future to monitor compliance with child care requirements. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. In the walkway leading to the outdoor spaces, a rusted gutter down spout with jagged sharp edges is on the ground near the gate that you walk through to outdoor space #1. This down spout is accessible to anyone that goes to outdoor spaces and is a hazard due to the rusted sharp edges. The fence in the back of outdoor space #1 has several sections where the top metal pipe is bent and has exposed rusted sharp edges. The fence is four feet tall and children could cut themselves on the fence. You stated that you did not see this when you did the last playground inspection. We discussed that when conducting the monthly playground inspection, walk around with the inspection form on a clipboard to document any findings. You stated that you will be speaking with the owner of the facility to fix the fence and down spout. Regularity of inspections can be assured by assigning a staff member to check all play equipment to make certain that it is safe for children. Observations should be made while the children are playing, too, to spot any maintenance problems and correct them as soon as possible. Medication: Administering medication requires skill, knowledge, and careful attention to detail. All medications for children present at the center must have a current, completed medication permission form even if there is a Medical Action Plan. The medication permission forms provide additional information that could be critical to the administration of the medication and the care of the child. Medication permission forms for OTC, prescription, and emergency medication have an administration log as part of the form. This must be completed any time the medication is given. Written permission for a tube of Nystatin and Hydrocortisone 2.5% cream in space #1 expired on 2/16/24. We discussed that written authorization for prescription medication is valid for the length of the prescription. In space #1, over the counter diaper creams, a tube of Nystatin, and a tube of Hydrocortisone 2.5% cream was located in an unlocked drawer of the changing table. You stated that you will send the medications home today. Medications including prescription and non-prescription items shall be stored in a locked cabinet or other locked container and shall be inaccessible to children. We discussed that a small tackle box with a lock could be kept in the classroom for prescription medication and over the counter creams can be stored five feet about the floor. We also discussed the importance of having someone that oversees accepting medication to ensure that correct documentation is on file and ensured that the permission forms are updated. I shared a Medication Flyer with this information via email during the visit. Review the flyer when accepting medication to ensure that medication permission is given for the correct amount of time. Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. An emergency drill was not completed in the fourth quarter of 2023 and the first quarter of 2024. The last documented emergency drill was conducted in September 2023. You stated that you are completing fire drills and playground inspections on the same day each month. We discussed that during the same day, conduct an emergency drill and/or schedule the next emergency drill to ensure that one is completed every three months. Conduct a drill and notate this on the emergency drill log. Children’s Records: Children's records consist of various documentation such as a child's medical and immunization history, emergency medical care information and parental permission to participate in specific activities. This information is the basis for meeting each child's physical, emotional, cognitive and social needs. When enrolling children into the facility, a statement regarding the facility’s discipline policy must be signed by parents and include the child’s name and date of enrollment. Four (4) out of the four (4) children’s files reviewed did not have the date of enrollment on the statement signed by parent that discipline policy received and explained. We discussed that the checklist that parents sign to acknowledge that policies have been reviewed and discussed does not include the child’s date of enrollment. You stated that you will add the date of enrollment to all signature pages. Use the Children’s File Checklist to document the child’s date of enrollment and the dates of all the documentation on the list to ensure that you have the necessary documents when they are due. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. A staff member hired on 2/29/24 did not have a medical report on file. You stated that you must have misplaced the medical report as you had it on file when you completed the staff and training worksheet and have requested the staff member to get a replacement copy. Health & Safety (H&S) Training includes training in 9 topic areas plus Recognizing and Responding to Suspicions of Child Maltreatment and CPR/First Aid. New staff are required to complete H&S Training within one year of hire (CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment within 3 months of hire) and then complete training in all topic areas every five years. Four staff members did not complete child maltreatment training within the first 90 days of employment. A staff member hired 1/13/23 has not completed Health and Safety trainings. We discussed that using the staff file checklist and the staff and training worksheet should be used frequently to see when documents need to be on file. Four staff members did not complete the required number of trainings according to their education and experience. We discussed that NCRLAP.org is a website available with free trainings that will help staff members get prepared for the assessment. We also discussed that a digital calendar can be shared with administrators and will send reminders when trainings are due because we will not remember when each staff member is due for trainings. You stated that you will use the staff file checklist and implement a digital calendar to record upcoming trainings and due dates. Additional Comments: Funding Opportunity to Address Asbestos and Lead-Based Paint in Licensed Child Care Facilities The NCDHHS, Health Hazards Control Unit (HHCU) is providing a presentation regarding the American Rescue Plan Act (ARPA) Reimbursement Program for NC Licensed Child Care Centers and Family Child Care Homes. Under the ARPA Reimbursement Program licensed facilities can be reimbursed up to 100% for eligible expenses related to asbestos or leadbased paint abatement or remediation activities. Funding for reimbursement will be available until December 31, 2026, or until it is depleted, whichever comes first. https://www.cleanwaterforuskids.org/en/carolina/ Rule Changes Effective January 2024 Training Modules Available in DCDEE Moodle The Child Care Commission adopted child care rule changes in January 2024. Changes relate to definitions; lead and asbestos for centers and family child care homes; building requirements for family child care homes; multi-unit child care centers; and criminal background checks. Consultants will assist as you begin to review and implement the changes, but please note, some of the rule changes may or may not impact your facility. An example is the rules in section .2600 for multi-unit child care center. These rules are specific to child care centers with multiple licensed centers within one building. Please ensure you are using the updated January 2024 rule book, and view information in the DCDEE Moodle (enroll if necessary). You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov. Rule training modules can be found in the same course as the October 2017 Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-9326. Natural Learning Initiative: Time outdoors is a critical tool for supporting mental and physical health in young children. Adoption of best practices for outdoor play and learning spaces is critical to increase daily time spent outside. The four components of this project include: 1. Relaunch a supportive network for outdoor play and learning environments in North Carolina; 2. Research nature-based programs and spaces and develop a plan to embed these in licensed childcare in North Carolina; 3. Motivate and train early educators and specialists to promote best practices and increase time in outdoor play and learning in NC childcare facilities; 4. Increase time outdoors playing and learning in NC family child care homes through professional development and technical assistance. Today, we discussed ways to create a natural learning environment in the outdoor spaces. Some of the ideas included a music wall made from kitchen accessories, a garden that the children can help plant, a science center, and stepping stone made from logs. I encourage you to check out naturallearning.org to find resources and professional development options for ways to enhance your outdoor learning environments. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-106 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 4/22/2024 Number Present: 32 Completed Date: 4/22/2024 Age: From 0 To 4 Total Minutes: 472 Time In: 08:53 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Michelle O’Kelley, Child Care Consultant, accompanied me during the visit. S. Carmon, Owner, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 5/10/23. The sanitation inspection was completed 12/22/23 with a “Superior” classification. The last fire inspection was conducted 12/15/22 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty three percent as of 4/9/24. The NC Secretary of State website was reviewed on 4/9/24 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Toddlers transitioned to the indoor space to complete personal care routines before free play in activity centers. Preschoolers were creating Earth Day crafts with paint and playdough. The outdoor space was observed to have stationary climbers, riding toys, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of corn dogs, peas, mandarin oranges, animal crackers, and milk. The following violation(s) were documented. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. In the walkway leading to the outdoor spaces, a rusted gutter down spout with jagged sharp edges is on the ground near the gate that you walk through to outdoor space #1. This down spout is accessible to anyone that goes to outdoor spaces and is a hazard due to the rusted sharp edges. The fence in the back of outdoor space #1 has several sections where the top metal pipe is bent and has exposed rusted sharp edges. The fence is four feet tall and children could cut themselves on the fence. .0601(c) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #1, over the counter diaper creams, a tube of Nystatin, and a tube of Hydrocortisone 2.5% cream was located in an unlocked drawer of the changing table. 15A NCAC 18A .2820(d) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Written permission for a tube of Nystatin and Hydrocortisone 2.5% cream in space #1 expired on 2/16/24. .0803(12) 1026 Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. In space #1, the staff member in charge of the group of children was seventeen (17) years of age. G.S. 110-91(8); G.S. 110-106(e); .0703(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired on 2/29/24 did not have a medical report on file. 10A NCAC 09 .0701(a) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four (4) staff members did not complete the required number of trainings according to their education and experience. .1103(a) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Four (4) out of the four (4) children’s files reviewed did not have the date of enrollment on the statement signed by parent that states that the discipline policy has been received and explained. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was not completed in the fourth quarter of 2023 and the first quarter of 2024. The last documented emergency drill was conducted in September 2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff members did not complete child maltreatment training within the first 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired 1/13/23 has not completed Health and Safety trainings. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/6/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff/Child Ratio: While volunteers and students can be as young as sixteen, age eighteen is the earliest age of legal consent. Mature leadership is clearly preferable. Age twenty-one allows for the maturity necessary to meet the responsibilities of managing a center or independently caring for a group of children who are not one’s own. Child care that promotes healthy development is based on the developmental needs of infants, toddlers, preschool, and school-age children. Caregivers/teachers should be chosen for their knowledge of, and ability to respond appropriately to, the general needs of children of this age and the unique characteristics of individual children. In space #1, the staff member in charge of the children was seventeen years of age. We discussed that staff members must be at least eighteen years of age to have responsibility for or be left in charge of a group of children. You stated that you were unaware of this rule. During the visit you had a qualified staff member go into the classroom with her. A violation was documented for failure to maintain compliance with staff/child requirements. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that repeated violations of this nature during consecutive visits may lead to an administrative action against your license. A follow-up visit may be conducted in the near future to monitor compliance with child care requirements. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. In the walkway leading to the outdoor spaces, a rusted gutter down spout with jagged sharp edges is on the ground near the gate that you walk through to outdoor space #1. This down spout is accessible to anyone that goes to outdoor spaces and is a hazard due to the rusted sharp edges. The fence in the back of outdoor space #1 has several sections where the top metal pipe is bent and has exposed rusted sharp edges. The fence is four feet tall and children could cut themselves on the fence. You stated that you did not see this when you did the last playground inspection. We discussed that when conducting the monthly playground inspection, walk around with the inspection form on a clipboard to document any findings. You stated that you will be speaking with the owner of the facility to fix the fence and down spout. Regularity of inspections can be assured by assigning a staff member to check all play equipment to make certain that it is safe for children. Observations should be made while the children are playing, too, to spot any maintenance problems and correct them as soon as possible. Medication: Administering medication requires skill, knowledge, and careful attention to detail. All medications for children present at the center must have a current, completed medication permission form even if there is a Medical Action Plan. The medication permission forms provide additional information that could be critical to the administration of the medication and the care of the child. Medication permission forms for OTC, prescription, and emergency medication have an administration log as part of the form. This must be completed any time the medication is given. Written permission for a tube of Nystatin and Hydrocortisone 2.5% cream in space #1 expired on 2/16/24. We discussed that written authorization for prescription medication is valid for the length of the prescription. In space #1, over the counter diaper creams, a tube of Nystatin, and a tube of Hydrocortisone 2.5% cream was located in an unlocked drawer of the changing table. You stated that you will send the medications home today. Medications including prescription and non-prescription items shall be stored in a locked cabinet or other locked container and shall be inaccessible to children. We discussed that a small tackle box with a lock could be kept in the classroom for prescription medication and over the counter creams can be stored five feet about the floor. We also discussed the importance of having someone that oversees accepting medication to ensure that correct documentation is on file and ensured that the permission forms are updated. I shared a Medication Flyer with this information via email during the visit. Review the flyer when accepting medication to ensure that medication permission is given for the correct amount of time. Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. An emergency drill was not completed in the fourth quarter of 2023 and the first quarter of 2024. The last documented emergency drill was conducted in September 2023. You stated that you are completing fire drills and playground inspections on the same day each month. We discussed that during the same day, conduct an emergency drill and/or schedule the next emergency drill to ensure that one is completed every three months. Conduct a drill and notate this on the emergency drill log. Children’s Records: Children's records consist of various documentation such as a child's medical and immunization history, emergency medical care information and parental permission to participate in specific activities. This information is the basis for meeting each child's physical, emotional, cognitive and social needs. When enrolling children into the facility, a statement regarding the facility’s discipline policy must be signed by parents and include the child’s name and date of enrollment. Four (4) out of the four (4) children’s files reviewed did not have the date of enrollment on the statement signed by parent that discipline policy received and explained. We discussed that the checklist that parents sign to acknowledge that policies have been reviewed and discussed does not include the child’s date of enrollment. You stated that you will add the date of enrollment to all signature pages. Use the Children’s File Checklist to document the child’s date of enrollment and the dates of all the documentation on the list to ensure that you have the necessary documents when they are due. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. A staff member hired on 2/29/24 did not have a medical report on file. You stated that you must have misplaced the medical report as you had it on file when you completed the staff and training worksheet and have requested the staff member to get a replacement copy. Health & Safety (H&S) Training includes training in 9 topic areas plus Recognizing and Responding to Suspicions of Child Maltreatment and CPR/First Aid. New staff are required to complete H&S Training within one year of hire (CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment within 3 months of hire) and then complete training in all topic areas every five years. Four staff members did not complete child maltreatment training within the first 90 days of employment. A staff member hired 1/13/23 has not completed Health and Safety trainings. We discussed that using the staff file checklist and the staff and training worksheet should be used frequently to see when documents need to be on file. Four staff members did not complete the required number of trainings according to their education and experience. We discussed that NCRLAP.org is a website available with free trainings that will help staff members get prepared for the assessment. We also discussed that a digital calendar can be shared with administrators and will send reminders when trainings are due because we will not remember when each staff member is due for trainings. You stated that you will use the staff file checklist and implement a digital calendar to record upcoming trainings and due dates. Additional Comments: Funding Opportunity to Address Asbestos and Lead-Based Paint in Licensed Child Care Facilities The NCDHHS, Health Hazards Control Unit (HHCU) is providing a presentation regarding the American Rescue Plan Act (ARPA) Reimbursement Program for NC Licensed Child Care Centers and Family Child Care Homes. Under the ARPA Reimbursement Program licensed facilities can be reimbursed up to 100% for eligible expenses related to asbestos or leadbased paint abatement or remediation activities. Funding for reimbursement will be available until December 31, 2026, or until it is depleted, whichever comes first. https://www.cleanwaterforuskids.org/en/carolina/ Rule Changes Effective January 2024 Training Modules Available in DCDEE Moodle The Child Care Commission adopted child care rule changes in January 2024. Changes relate to definitions; lead and asbestos for centers and family child care homes; building requirements for family child care homes; multi-unit child care centers; and criminal background checks. Consultants will assist as you begin to review and implement the changes, but please note, some of the rule changes may or may not impact your facility. An example is the rules in section .2600 for multi-unit child care center. These rules are specific to child care centers with multiple licensed centers within one building. Please ensure you are using the updated January 2024 rule book, and view information in the DCDEE Moodle (enroll if necessary). You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov. Rule training modules can be found in the same course as the October 2017 Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-9326. Natural Learning Initiative: Time outdoors is a critical tool for supporting mental and physical health in young children. Adoption of best practices for outdoor play and learning spaces is critical to increase daily time spent outside. The four components of this project include: 1. Relaunch a supportive network for outdoor play and learning environments in North Carolina; 2. Research nature-based programs and spaces and develop a plan to embed these in licensed childcare in North Carolina; 3. Motivate and train early educators and specialists to promote best practices and increase time in outdoor play and learning in NC childcare facilities; 4. Increase time outdoors playing and learning in NC family child care homes through professional development and technical assistance. Today, we discussed ways to create a natural learning environment in the outdoor spaces. Some of the ideas included a music wall made from kitchen accessories, a garden that the children can help plant, a science center, and stepping stone made from logs. I encourage you to check out naturallearning.org to find resources and professional development options for ways to enhance your outdoor learning environments. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 4/22/2024 Number Present: 32 Completed Date: 4/22/2024 Age: From 0 To 4 Total Minutes: 472 Time In: 08:53 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Michelle O’Kelley, Child Care Consultant, accompanied me during the visit. S. Carmon, Owner, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 5/10/23. The sanitation inspection was completed 12/22/23 with a “Superior” classification. The last fire inspection was conducted 12/15/22 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty three percent as of 4/9/24. The NC Secretary of State website was reviewed on 4/9/24 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Toddlers transitioned to the indoor space to complete personal care routines before free play in activity centers. Preschoolers were creating Earth Day crafts with paint and playdough. The outdoor space was observed to have stationary climbers, riding toys, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of corn dogs, peas, mandarin oranges, animal crackers, and milk. The following violation(s) were documented. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. In the walkway leading to the outdoor spaces, a rusted gutter down spout with jagged sharp edges is on the ground near the gate that you walk through to outdoor space #1. This down spout is accessible to anyone that goes to outdoor spaces and is a hazard due to the rusted sharp edges. The fence in the back of outdoor space #1 has several sections where the top metal pipe is bent and has exposed rusted sharp edges. The fence is four feet tall and children could cut themselves on the fence. .0601(c) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #1, over the counter diaper creams, a tube of Nystatin, and a tube of Hydrocortisone 2.5% cream was located in an unlocked drawer of the changing table. 15A NCAC 18A .2820(d) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Written permission for a tube of Nystatin and Hydrocortisone 2.5% cream in space #1 expired on 2/16/24. .0803(12) 1026 Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. In space #1, the staff member in charge of the group of children was seventeen (17) years of age. G.S. 110-91(8); G.S. 110-106(e); .0703(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired on 2/29/24 did not have a medical report on file. 10A NCAC 09 .0701(a) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four (4) staff members did not complete the required number of trainings according to their education and experience. .1103(a) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Four (4) out of the four (4) children’s files reviewed did not have the date of enrollment on the statement signed by parent that states that the discipline policy has been received and explained. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was not completed in the fourth quarter of 2023 and the first quarter of 2024. The last documented emergency drill was conducted in September 2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff members did not complete child maltreatment training within the first 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired 1/13/23 has not completed Health and Safety trainings. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/6/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff/Child Ratio: While volunteers and students can be as young as sixteen, age eighteen is the earliest age of legal consent. Mature leadership is clearly preferable. Age twenty-one allows for the maturity necessary to meet the responsibilities of managing a center or independently caring for a group of children who are not one’s own. Child care that promotes healthy development is based on the developmental needs of infants, toddlers, preschool, and school-age children. Caregivers/teachers should be chosen for their knowledge of, and ability to respond appropriately to, the general needs of children of this age and the unique characteristics of individual children. In space #1, the staff member in charge of the children was seventeen years of age. We discussed that staff members must be at least eighteen years of age to have responsibility for or be left in charge of a group of children. You stated that you were unaware of this rule. During the visit you had a qualified staff member go into the classroom with her. A violation was documented for failure to maintain compliance with staff/child requirements. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that repeated violations of this nature during consecutive visits may lead to an administrative action against your license. A follow-up visit may be conducted in the near future to monitor compliance with child care requirements. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. In the walkway leading to the outdoor spaces, a rusted gutter down spout with jagged sharp edges is on the ground near the gate that you walk through to outdoor space #1. This down spout is accessible to anyone that goes to outdoor spaces and is a hazard due to the rusted sharp edges. The fence in the back of outdoor space #1 has several sections where the top metal pipe is bent and has exposed rusted sharp edges. The fence is four feet tall and children could cut themselves on the fence. You stated that you did not see this when you did the last playground inspection. We discussed that when conducting the monthly playground inspection, walk around with the inspection form on a clipboard to document any findings. You stated that you will be speaking with the owner of the facility to fix the fence and down spout. Regularity of inspections can be assured by assigning a staff member to check all play equipment to make certain that it is safe for children. Observations should be made while the children are playing, too, to spot any maintenance problems and correct them as soon as possible. Medication: Administering medication requires skill, knowledge, and careful attention to detail. All medications for children present at the center must have a current, completed medication permission form even if there is a Medical Action Plan. The medication permission forms provide additional information that could be critical to the administration of the medication and the care of the child. Medication permission forms for OTC, prescription, and emergency medication have an administration log as part of the form. This must be completed any time the medication is given. Written permission for a tube of Nystatin and Hydrocortisone 2.5% cream in space #1 expired on 2/16/24. We discussed that written authorization for prescription medication is valid for the length of the prescription. In space #1, over the counter diaper creams, a tube of Nystatin, and a tube of Hydrocortisone 2.5% cream was located in an unlocked drawer of the changing table. You stated that you will send the medications home today. Medications including prescription and non-prescription items shall be stored in a locked cabinet or other locked container and shall be inaccessible to children. We discussed that a small tackle box with a lock could be kept in the classroom for prescription medication and over the counter creams can be stored five feet about the floor. We also discussed the importance of having someone that oversees accepting medication to ensure that correct documentation is on file and ensured that the permission forms are updated. I shared a Medication Flyer with this information via email during the visit. Review the flyer when accepting medication to ensure that medication permission is given for the correct amount of time. Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. An emergency drill was not completed in the fourth quarter of 2023 and the first quarter of 2024. The last documented emergency drill was conducted in September 2023. You stated that you are completing fire drills and playground inspections on the same day each month. We discussed that during the same day, conduct an emergency drill and/or schedule the next emergency drill to ensure that one is completed every three months. Conduct a drill and notate this on the emergency drill log. Children’s Records: Children's records consist of various documentation such as a child's medical and immunization history, emergency medical care information and parental permission to participate in specific activities. This information is the basis for meeting each child's physical, emotional, cognitive and social needs. When enrolling children into the facility, a statement regarding the facility’s discipline policy must be signed by parents and include the child’s name and date of enrollment. Four (4) out of the four (4) children’s files reviewed did not have the date of enrollment on the statement signed by parent that discipline policy received and explained. We discussed that the checklist that parents sign to acknowledge that policies have been reviewed and discussed does not include the child’s date of enrollment. You stated that you will add the date of enrollment to all signature pages. Use the Children’s File Checklist to document the child’s date of enrollment and the dates of all the documentation on the list to ensure that you have the necessary documents when they are due. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. A staff member hired on 2/29/24 did not have a medical report on file. You stated that you must have misplaced the medical report as you had it on file when you completed the staff and training worksheet and have requested the staff member to get a replacement copy. Health & Safety (H&S) Training includes training in 9 topic areas plus Recognizing and Responding to Suspicions of Child Maltreatment and CPR/First Aid. New staff are required to complete H&S Training within one year of hire (CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment within 3 months of hire) and then complete training in all topic areas every five years. Four staff members did not complete child maltreatment training within the first 90 days of employment. A staff member hired 1/13/23 has not completed Health and Safety trainings. We discussed that using the staff file checklist and the staff and training worksheet should be used frequently to see when documents need to be on file. Four staff members did not complete the required number of trainings according to their education and experience. We discussed that NCRLAP.org is a website available with free trainings that will help staff members get prepared for the assessment. We also discussed that a digital calendar can be shared with administrators and will send reminders when trainings are due because we will not remember when each staff member is due for trainings. You stated that you will use the staff file checklist and implement a digital calendar to record upcoming trainings and due dates. Additional Comments: Funding Opportunity to Address Asbestos and Lead-Based Paint in Licensed Child Care Facilities The NCDHHS, Health Hazards Control Unit (HHCU) is providing a presentation regarding the American Rescue Plan Act (ARPA) Reimbursement Program for NC Licensed Child Care Centers and Family Child Care Homes. Under the ARPA Reimbursement Program licensed facilities can be reimbursed up to 100% for eligible expenses related to asbestos or leadbased paint abatement or remediation activities. Funding for reimbursement will be available until December 31, 2026, or until it is depleted, whichever comes first. https://www.cleanwaterforuskids.org/en/carolina/ Rule Changes Effective January 2024 Training Modules Available in DCDEE Moodle The Child Care Commission adopted child care rule changes in January 2024. Changes relate to definitions; lead and asbestos for centers and family child care homes; building requirements for family child care homes; multi-unit child care centers; and criminal background checks. Consultants will assist as you begin to review and implement the changes, but please note, some of the rule changes may or may not impact your facility. An example is the rules in section .2600 for multi-unit child care center. These rules are specific to child care centers with multiple licensed centers within one building. Please ensure you are using the updated January 2024 rule book, and view information in the DCDEE Moodle (enroll if necessary). You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov. Rule training modules can be found in the same course as the October 2017 Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-9326. Natural Learning Initiative: Time outdoors is a critical tool for supporting mental and physical health in young children. Adoption of best practices for outdoor play and learning spaces is critical to increase daily time spent outside. The four components of this project include: 1. Relaunch a supportive network for outdoor play and learning environments in North Carolina; 2. Research nature-based programs and spaces and develop a plan to embed these in licensed childcare in North Carolina; 3. Motivate and train early educators and specialists to promote best practices and increase time in outdoor play and learning in NC childcare facilities; 4. Increase time outdoors playing and learning in NC family child care homes through professional development and technical assistance. Today, we discussed ways to create a natural learning environment in the outdoor spaces. Some of the ideas included a music wall made from kitchen accessories, a garden that the children can help plant, a science center, and stepping stone made from logs. I encourage you to check out naturallearning.org to find resources and professional development options for ways to enhance your outdoor learning environments. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 4/22/2024 Number Present: 32 Completed Date: 4/22/2024 Age: From 0 To 4 Total Minutes: 472 Time In: 08:53 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Michelle O’Kelley, Child Care Consultant, accompanied me during the visit. S. Carmon, Owner, assisted me with the visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 5/10/23. The sanitation inspection was completed 12/22/23 with a “Superior” classification. The last fire inspection was conducted 12/15/22 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty three percent as of 4/9/24. The NC Secretary of State website was reviewed on 4/9/24 and Dragonflies' Learning Center, LLC was listed as Current-Active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. You visited all indoor and outdoor areas with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Toddlers transitioned to the indoor space to complete personal care routines before free play in activity centers. Preschoolers were creating Earth Day crafts with paint and playdough. The outdoor space was observed to have stationary climbers, riding toys, and balls for the children to engage in gross motor activities. Lunch was observed and consisted of corn dogs, peas, mandarin oranges, animal crackers, and milk. The following violation(s) were documented. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. In the walkway leading to the outdoor spaces, a rusted gutter down spout with jagged sharp edges is on the ground near the gate that you walk through to outdoor space #1. This down spout is accessible to anyone that goes to outdoor spaces and is a hazard due to the rusted sharp edges. The fence in the back of outdoor space #1 has several sections where the top metal pipe is bent and has exposed rusted sharp edges. The fence is four feet tall and children could cut themselves on the fence. .0601(c) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #1, over the counter diaper creams, a tube of Nystatin, and a tube of Hydrocortisone 2.5% cream was located in an unlocked drawer of the changing table. 15A NCAC 18A .2820(d) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Written permission for a tube of Nystatin and Hydrocortisone 2.5% cream in space #1 expired on 2/16/24. .0803(12) 1026 Someone less than 18 years old was left alone with children and was counted in the staff/child ratio. In space #1, the staff member in charge of the group of children was seventeen (17) years of age. G.S. 110-91(8); G.S. 110-106(e); .0703(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired on 2/29/24 did not have a medical report on file. 10A NCAC 09 .0701(a) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four (4) staff members did not complete the required number of trainings according to their education and experience. .1103(a) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Four (4) out of the four (4) children’s files reviewed did not have the date of enrollment on the statement signed by parent that states that the discipline policy has been received and explained. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was not completed in the fourth quarter of 2023 and the first quarter of 2024. The last documented emergency drill was conducted in September 2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff members did not complete child maltreatment training within the first 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired 1/13/23 has not completed Health and Safety trainings. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 5/6/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance with Documented Violations: Staff/Child Ratio: While volunteers and students can be as young as sixteen, age eighteen is the earliest age of legal consent. Mature leadership is clearly preferable. Age twenty-one allows for the maturity necessary to meet the responsibilities of managing a center or independently caring for a group of children who are not one’s own. Child care that promotes healthy development is based on the developmental needs of infants, toddlers, preschool, and school-age children. Caregivers/teachers should be chosen for their knowledge of, and ability to respond appropriately to, the general needs of children of this age and the unique characteristics of individual children. In space #1, the staff member in charge of the children was seventeen years of age. We discussed that staff members must be at least eighteen years of age to have responsibility for or be left in charge of a group of children. You stated that you were unaware of this rule. During the visit you had a qualified staff member go into the classroom with her. A violation was documented for failure to maintain compliance with staff/child requirements. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that repeated violations of this nature during consecutive visits may lead to an administrative action against your license. A follow-up visit may be conducted in the near future to monitor compliance with child care requirements. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. In the walkway leading to the outdoor spaces, a rusted gutter down spout with jagged sharp edges is on the ground near the gate that you walk through to outdoor space #1. This down spout is accessible to anyone that goes to outdoor spaces and is a hazard due to the rusted sharp edges. The fence in the back of outdoor space #1 has several sections where the top metal pipe is bent and has exposed rusted sharp edges. The fence is four feet tall and children could cut themselves on the fence. You stated that you did not see this when you did the last playground inspection. We discussed that when conducting the monthly playground inspection, walk around with the inspection form on a clipboard to document any findings. You stated that you will be speaking with the owner of the facility to fix the fence and down spout. Regularity of inspections can be assured by assigning a staff member to check all play equipment to make certain that it is safe for children. Observations should be made while the children are playing, too, to spot any maintenance problems and correct them as soon as possible. Medication: Administering medication requires skill, knowledge, and careful attention to detail. All medications for children present at the center must have a current, completed medication permission form even if there is a Medical Action Plan. The medication permission forms provide additional information that could be critical to the administration of the medication and the care of the child. Medication permission forms for OTC, prescription, and emergency medication have an administration log as part of the form. This must be completed any time the medication is given. Written permission for a tube of Nystatin and Hydrocortisone 2.5% cream in space #1 expired on 2/16/24. We discussed that written authorization for prescription medication is valid for the length of the prescription. In space #1, over the counter diaper creams, a tube of Nystatin, and a tube of Hydrocortisone 2.5% cream was located in an unlocked drawer of the changing table. You stated that you will send the medications home today. Medications including prescription and non-prescription items shall be stored in a locked cabinet or other locked container and shall be inaccessible to children. We discussed that a small tackle box with a lock could be kept in the classroom for prescription medication and over the counter creams can be stored five feet about the floor. We also discussed the importance of having someone that oversees accepting medication to ensure that correct documentation is on file and ensured that the permission forms are updated. I shared a Medication Flyer with this information via email during the visit. Review the flyer when accepting medication to ensure that medication permission is given for the correct amount of time. Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. An emergency drill was not completed in the fourth quarter of 2023 and the first quarter of 2024. The last documented emergency drill was conducted in September 2023. You stated that you are completing fire drills and playground inspections on the same day each month. We discussed that during the same day, conduct an emergency drill and/or schedule the next emergency drill to ensure that one is completed every three months. Conduct a drill and notate this on the emergency drill log. Children’s Records: Children's records consist of various documentation such as a child's medical and immunization history, emergency medical care information and parental permission to participate in specific activities. This information is the basis for meeting each child's physical, emotional, cognitive and social needs. When enrolling children into the facility, a statement regarding the facility’s discipline policy must be signed by parents and include the child’s name and date of enrollment. Four (4) out of the four (4) children’s files reviewed did not have the date of enrollment on the statement signed by parent that discipline policy received and explained. We discussed that the checklist that parents sign to acknowledge that policies have been reviewed and discussed does not include the child’s date of enrollment. You stated that you will add the date of enrollment to all signature pages. Use the Children’s File Checklist to document the child’s date of enrollment and the dates of all the documentation on the list to ensure that you have the necessary documents when they are due. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, receipt of policies, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, and playground safety. A staff member hired on 2/29/24 did not have a medical report on file. You stated that you must have misplaced the medical report as you had it on file when you completed the staff and training worksheet and have requested the staff member to get a replacement copy. Health & Safety (H&S) Training includes training in 9 topic areas plus Recognizing and Responding to Suspicions of Child Maltreatment and CPR/First Aid. New staff are required to complete H&S Training within one year of hire (CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment within 3 months of hire) and then complete training in all topic areas every five years. Four staff members did not complete child maltreatment training within the first 90 days of employment. A staff member hired 1/13/23 has not completed Health and Safety trainings. We discussed that using the staff file checklist and the staff and training worksheet should be used frequently to see when documents need to be on file. Four staff members did not complete the required number of trainings according to their education and experience. We discussed that NCRLAP.org is a website available with free trainings that will help staff members get prepared for the assessment. We also discussed that a digital calendar can be shared with administrators and will send reminders when trainings are due because we will not remember when each staff member is due for trainings. You stated that you will use the staff file checklist and implement a digital calendar to record upcoming trainings and due dates. Additional Comments: Funding Opportunity to Address Asbestos and Lead-Based Paint in Licensed Child Care Facilities The NCDHHS, Health Hazards Control Unit (HHCU) is providing a presentation regarding the American Rescue Plan Act (ARPA) Reimbursement Program for NC Licensed Child Care Centers and Family Child Care Homes. Under the ARPA Reimbursement Program licensed facilities can be reimbursed up to 100% for eligible expenses related to asbestos or leadbased paint abatement or remediation activities. Funding for reimbursement will be available until December 31, 2026, or until it is depleted, whichever comes first. https://www.cleanwaterforuskids.org/en/carolina/ Rule Changes Effective January 2024 Training Modules Available in DCDEE Moodle The Child Care Commission adopted child care rule changes in January 2024. Changes relate to definitions; lead and asbestos for centers and family child care homes; building requirements for family child care homes; multi-unit child care centers; and criminal background checks. Consultants will assist as you begin to review and implement the changes, but please note, some of the rule changes may or may not impact your facility. An example is the rules in section .2600 for multi-unit child care center. These rules are specific to child care centers with multiple licensed centers within one building. Please ensure you are using the updated January 2024 rule book, and view information in the DCDEE Moodle (enroll if necessary). You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov. Rule training modules can be found in the same course as the October 2017 Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-9326. Natural Learning Initiative: Time outdoors is a critical tool for supporting mental and physical health in young children. Adoption of best practices for outdoor play and learning spaces is critical to increase daily time spent outside. The four components of this project include: 1. Relaunch a supportive network for outdoor play and learning environments in North Carolina; 2. Research nature-based programs and spaces and develop a plan to embed these in licensed childcare in North Carolina; 3. Motivate and train early educators and specialists to promote best practices and increase time in outdoor play and learning in NC childcare facilities; 4. Increase time outdoors playing and learning in NC family child care homes through professional development and technical assistance. Today, we discussed ways to create a natural learning environment in the outdoor spaces. Some of the ideas included a music wall made from kitchen accessories, a garden that the children can help plant, a science center, and stepping stone made from logs. I encourage you to check out naturallearning.org to find resources and professional development options for ways to enhance your outdoor learning environments. Craven Smart Start is also able to provide you with resources and information, training opportunities, technical assistance on childcare issues. Their phone number is (252) 636- 3198 or check out their website at www.cravensmartstart.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, (252) 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 12/14/2023 Number Present: 32 Completed Date: 12/14/2023 Age: From 0 To 5 Total Minutes: 345 Time In: 08:45 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. J. Jackson, Administrator, assisted with today’s visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 5/10/23. The sanitation inspection was completed on 4/26/23 with a “Superior” classification. The last fire inspection was conducted 12/15/22. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty four percent as of 12/12/23. The NC Secretary of State website was reviewed on 12/12/23 and Dragonflies' Learning Center, LLC was listed as current- active. You visited each indoor and outdoor space with me. Children throughout the facility were participating in free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Children in space #4 were creating masterpieces with paint and markers on paper. Children in space #5 and space #6 were observed in the outdoor space. The outdoor space was observed to have a stationary climber, riding toys, and balls to engage in gross motor activities. Lunch was observed and included hotdogs on buns, baked beans, applesauce, potato chips, and milk. The following violation(s) were documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. In space #6, the staff member was assisting two children with toileting in the bathroom with the door closed. When the staff member assisted the children in toileting, the staff member was unable to monitor the four (4) children on the other side of the half wall. While the staff member was in the bathroom assisting children with personal care routines, there were lapses of supervision. .1801(a)(1-5) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. In the outdoor space, three (3) one-year-old children were grouped with seven (7) two-year-old children and six (6) three-year-old children. 10A NCAC 09 .0713(a)(6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections had not been completed since July 2023. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member hired on 10/20/23 had a medical report on file dated 2/21/22. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member hired on 10/20/23 had a medical report of TB skin test on file dated 2/21/22. .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. In space #4, eleven (11) children, 3-5 years of age, were in care with one staff member. In the outdoor space, sixteen (16) children, 1-3 years of age were in care with two staff members. 10A NCAC 09 .2818 Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 12/28/23, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance with violations: Staff/Child Ratio: Research has verified that staff-child ratios and group sizes are important quality indicators. Staff-child ratio refers to the maximum number of children who may be supervised by one staff member. NC Child Care Rules also define how children can be combined in groups. Infants and children one year of age can be grouped together. Children one year of age and children two years of age can be grouped together, however children one year of age cannot be grouped with children three years of age. In space #4, eleven (11) children, 3-5 years of age, were in care with one staff member. The ratio for three-year-old children is 1:10. You stated the second teacher for the classroom had called out this morning. In the outdoor space, sixteen (16) children, 1-3 years of age were in care with two staff members. The ratio for one year old children is 1:6. Also, in the outdoor space, three (3) one-year-old children were grouped with seven (7) two-year-old children and six (6) three-year-old children. We discussed the staff/child ratios for one year old children and how one year old children cannot be grouped with children three years of age and older even in the outdoor space. You stated that several staff members were not present today. We discussed how to shift children in classrooms to maintain ratios and age groupings. We also discussed that it would be helpful to have the classroom attendance sheet including the times of children’s arrival and departure and ages on a clipboard that teachers can take with them to the outdoor space. If children are shifted to another classroom, they will be added to the attendance sheet. This will allow the teachers to always know the children that are in their care. During the visit, the one-year-old children were moved to space #6 with two-year-old children and one child was moved from space #4 to space #5. We also discussed how teachers need to communicate via intercom when they are at ratio and need assistance. Per our discussion, you will need to review staff/child ratios and how children can be combined in classrooms and in the outdoor space with your staff. Ensure that the classroom clipboard is constantly updated with all children in the classroom so that teachers are aware of the amount and age of children that they are in charge of. Consider placing a chart next to the staff/child ratio chart in each room to help them remember how many children are present including their ages to prevent additional violations. Supervision: Active and positive supervision involves knowing each child’s abilities and developmental milestones, establishing clear and simple safety rules, being aware of potential hazards, standing in strategic positions, and scanning play areas and circulating around the space. Focus on the positive rather than the negative whenever possible as staff guide children in appropriate behavior. In space #6, the staff member was assisting two children with toileting in the bathroom with the door closed. When the staff member assisted the children in toileting, the staff member was unable to monitor the four (4) children on the other side of the half wall. While the staff member was in the bathroom assisting children with personal care routines, there were lapses of supervision. We discussed if one staff member is in the classroom, they need to call for assistance or bring all the children into the bathroom. You stated that the second teacher assigned to the classroom had called out this morning. It would be helpful to observe staff members in classrooms, take notes, and provide feedback. Ensure that supervision is a topic in the observations. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Since children are exploring it is very important to provide a safe environment. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. Playground inspections had not been completed since July 2023. You stated that the playgrounds are regularly monitored and maintained, but the form had not been completed. We discussed placing the playground inspection forms on a clipboard and hanging it on a hook by the door to the office as a visual reminder and to be able to take outside during the inspection. It would be helpful to complete playground inspections on the same day as fire drills and to put a reminder in a calendar that will send a reminder to complete monthly tasks. Staff Records: The health and safety of children requires that information regarding each staff working with the children should be kept and available when needed. Staff records consist of various documentation to include emergency contact information. A Staff Medical Report and TB Screening/Test is due for new employees by their first day of work to ensure they are physically, mentally, and emotionally well enough to care for children in a busy, rigorous environment. The medical report and TB test must be completed within one year of hire. One staff member hired on 10/20/23 had a medical report and a medical report of TB skin test on file dated 2/21/22. You stated that you were unaware that the medical reports had to be completed within one year of hire. It would be helpful to use the current Staff and Training Worksheet to help you verify that all required forms are on file. Inspect the dates of the medical reports carefully to ensure that they are current before documenting the date on the Staff and Training Worksheet. Additional Comments: 2023 Annual License Fees are due this month! Annual license fees are due. There are a few other changes to the Annual License Fee process: • All invoices will be emailed, and no paper copies will be sent through the U.S. Postal Service. • All invoices will be emailed by December 1, 2023 and will include the invoice number and total amount due. • All payments are due no later than December 31, 2023. Payments must be submitted online only through the Division’s website using a Mastercard or Visa debit or credit card, or by e-check. Providers will need their Facility ID number and their 2023 Invoice number to complete the payment process. Failure to pay the license fee is a violation of NCGS § 110-90(1a) and can result in a revocation of your child care license. In addition, unpaid license fees will be assessed a 10% late fee and accrued interest as established by NCGS § 147-86.23. If you have any questions, check the short Frequently Asked Questions on our website for answers or email DCDEE_LF@dhhs.nc.gov. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at www.ncchildcare.ncdhhs.gov. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 12/14/2023 Number Present: 32 Completed Date: 12/14/2023 Age: From 0 To 5 Total Minutes: 345 Time In: 08:45 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. J. Jackson, Administrator, assisted with today’s visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 5/10/23. The sanitation inspection was completed on 4/26/23 with a “Superior” classification. The last fire inspection was conducted 12/15/22. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty four percent as of 12/12/23. The NC Secretary of State website was reviewed on 12/12/23 and Dragonflies' Learning Center, LLC was listed as current- active. You visited each indoor and outdoor space with me. Children throughout the facility were participating in free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Children in space #4 were creating masterpieces with paint and markers on paper. Children in space #5 and space #6 were observed in the outdoor space. The outdoor space was observed to have a stationary climber, riding toys, and balls to engage in gross motor activities. Lunch was observed and included hotdogs on buns, baked beans, applesauce, potato chips, and milk. The following violation(s) were documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. In space #6, the staff member was assisting two children with toileting in the bathroom with the door closed. When the staff member assisted the children in toileting, the staff member was unable to monitor the four (4) children on the other side of the half wall. While the staff member was in the bathroom assisting children with personal care routines, there were lapses of supervision. .1801(a)(1-5) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. In the outdoor space, three (3) one-year-old children were grouped with seven (7) two-year-old children and six (6) three-year-old children. 10A NCAC 09 .0713(a)(6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections had not been completed since July 2023. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member hired on 10/20/23 had a medical report on file dated 2/21/22. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member hired on 10/20/23 had a medical report of TB skin test on file dated 2/21/22. .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. In space #4, eleven (11) children, 3-5 years of age, were in care with one staff member. In the outdoor space, sixteen (16) children, 1-3 years of age were in care with two staff members. 10A NCAC 09 .2818 Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 12/28/23, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance with violations: Staff/Child Ratio: Research has verified that staff-child ratios and group sizes are important quality indicators. Staff-child ratio refers to the maximum number of children who may be supervised by one staff member. NC Child Care Rules also define how children can be combined in groups. Infants and children one year of age can be grouped together. Children one year of age and children two years of age can be grouped together, however children one year of age cannot be grouped with children three years of age. In space #4, eleven (11) children, 3-5 years of age, were in care with one staff member. The ratio for three-year-old children is 1:10. You stated the second teacher for the classroom had called out this morning. In the outdoor space, sixteen (16) children, 1-3 years of age were in care with two staff members. The ratio for one year old children is 1:6. Also, in the outdoor space, three (3) one-year-old children were grouped with seven (7) two-year-old children and six (6) three-year-old children. We discussed the staff/child ratios for one year old children and how one year old children cannot be grouped with children three years of age and older even in the outdoor space. You stated that several staff members were not present today. We discussed how to shift children in classrooms to maintain ratios and age groupings. We also discussed that it would be helpful to have the classroom attendance sheet including the times of children’s arrival and departure and ages on a clipboard that teachers can take with them to the outdoor space. If children are shifted to another classroom, they will be added to the attendance sheet. This will allow the teachers to always know the children that are in their care. During the visit, the one-year-old children were moved to space #6 with two-year-old children and one child was moved from space #4 to space #5. We also discussed how teachers need to communicate via intercom when they are at ratio and need assistance. Per our discussion, you will need to review staff/child ratios and how children can be combined in classrooms and in the outdoor space with your staff. Ensure that the classroom clipboard is constantly updated with all children in the classroom so that teachers are aware of the amount and age of children that they are in charge of. Consider placing a chart next to the staff/child ratio chart in each room to help them remember how many children are present including their ages to prevent additional violations. Supervision: Active and positive supervision involves knowing each child’s abilities and developmental milestones, establishing clear and simple safety rules, being aware of potential hazards, standing in strategic positions, and scanning play areas and circulating around the space. Focus on the positive rather than the negative whenever possible as staff guide children in appropriate behavior. In space #6, the staff member was assisting two children with toileting in the bathroom with the door closed. When the staff member assisted the children in toileting, the staff member was unable to monitor the four (4) children on the other side of the half wall. While the staff member was in the bathroom assisting children with personal care routines, there were lapses of supervision. We discussed if one staff member is in the classroom, they need to call for assistance or bring all the children into the bathroom. You stated that the second teacher assigned to the classroom had called out this morning. It would be helpful to observe staff members in classrooms, take notes, and provide feedback. Ensure that supervision is a topic in the observations. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Since children are exploring it is very important to provide a safe environment. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. Playground inspections had not been completed since July 2023. You stated that the playgrounds are regularly monitored and maintained, but the form had not been completed. We discussed placing the playground inspection forms on a clipboard and hanging it on a hook by the door to the office as a visual reminder and to be able to take outside during the inspection. It would be helpful to complete playground inspections on the same day as fire drills and to put a reminder in a calendar that will send a reminder to complete monthly tasks. Staff Records: The health and safety of children requires that information regarding each staff working with the children should be kept and available when needed. Staff records consist of various documentation to include emergency contact information. A Staff Medical Report and TB Screening/Test is due for new employees by their first day of work to ensure they are physically, mentally, and emotionally well enough to care for children in a busy, rigorous environment. The medical report and TB test must be completed within one year of hire. One staff member hired on 10/20/23 had a medical report and a medical report of TB skin test on file dated 2/21/22. You stated that you were unaware that the medical reports had to be completed within one year of hire. It would be helpful to use the current Staff and Training Worksheet to help you verify that all required forms are on file. Inspect the dates of the medical reports carefully to ensure that they are current before documenting the date on the Staff and Training Worksheet. Additional Comments: 2023 Annual License Fees are due this month! Annual license fees are due. There are a few other changes to the Annual License Fee process: • All invoices will be emailed, and no paper copies will be sent through the U.S. Postal Service. • All invoices will be emailed by December 1, 2023 and will include the invoice number and total amount due. • All payments are due no later than December 31, 2023. Payments must be submitted online only through the Division’s website using a Mastercard or Visa debit or credit card, or by e-check. Providers will need their Facility ID number and their 2023 Invoice number to complete the payment process. Failure to pay the license fee is a violation of NCGS § 110-90(1a) and can result in a revocation of your child care license. In addition, unpaid license fees will be assessed a 10% late fee and accrued interest as established by NCGS § 147-86.23. If you have any questions, check the short Frequently Asked Questions on our website for answers or email DCDEE_LF@dhhs.nc.gov. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at www.ncchildcare.ncdhhs.gov. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 12/14/2023 Number Present: 32 Completed Date: 12/14/2023 Age: From 0 To 5 Total Minutes: 345 Time In: 08:45 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. J. Jackson, Administrator, assisted with today’s visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 5/10/23. The sanitation inspection was completed on 4/26/23 with a “Superior” classification. The last fire inspection was conducted 12/15/22. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty four percent as of 12/12/23. The NC Secretary of State website was reviewed on 12/12/23 and Dragonflies' Learning Center, LLC was listed as current- active. You visited each indoor and outdoor space with me. Children throughout the facility were participating in free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Children in space #4 were creating masterpieces with paint and markers on paper. Children in space #5 and space #6 were observed in the outdoor space. The outdoor space was observed to have a stationary climber, riding toys, and balls to engage in gross motor activities. Lunch was observed and included hotdogs on buns, baked beans, applesauce, potato chips, and milk. The following violation(s) were documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. In space #6, the staff member was assisting two children with toileting in the bathroom with the door closed. When the staff member assisted the children in toileting, the staff member was unable to monitor the four (4) children on the other side of the half wall. While the staff member was in the bathroom assisting children with personal care routines, there were lapses of supervision. .1801(a)(1-5) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. In the outdoor space, three (3) one-year-old children were grouped with seven (7) two-year-old children and six (6) three-year-old children. 10A NCAC 09 .0713(a)(6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections had not been completed since July 2023. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member hired on 10/20/23 had a medical report on file dated 2/21/22. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member hired on 10/20/23 had a medical report of TB skin test on file dated 2/21/22. .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. In space #4, eleven (11) children, 3-5 years of age, were in care with one staff member. In the outdoor space, sixteen (16) children, 1-3 years of age were in care with two staff members. 10A NCAC 09 .2818 Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 12/28/23, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance with violations: Staff/Child Ratio: Research has verified that staff-child ratios and group sizes are important quality indicators. Staff-child ratio refers to the maximum number of children who may be supervised by one staff member. NC Child Care Rules also define how children can be combined in groups. Infants and children one year of age can be grouped together. Children one year of age and children two years of age can be grouped together, however children one year of age cannot be grouped with children three years of age. In space #4, eleven (11) children, 3-5 years of age, were in care with one staff member. The ratio for three-year-old children is 1:10. You stated the second teacher for the classroom had called out this morning. In the outdoor space, sixteen (16) children, 1-3 years of age were in care with two staff members. The ratio for one year old children is 1:6. Also, in the outdoor space, three (3) one-year-old children were grouped with seven (7) two-year-old children and six (6) three-year-old children. We discussed the staff/child ratios for one year old children and how one year old children cannot be grouped with children three years of age and older even in the outdoor space. You stated that several staff members were not present today. We discussed how to shift children in classrooms to maintain ratios and age groupings. We also discussed that it would be helpful to have the classroom attendance sheet including the times of children’s arrival and departure and ages on a clipboard that teachers can take with them to the outdoor space. If children are shifted to another classroom, they will be added to the attendance sheet. This will allow the teachers to always know the children that are in their care. During the visit, the one-year-old children were moved to space #6 with two-year-old children and one child was moved from space #4 to space #5. We also discussed how teachers need to communicate via intercom when they are at ratio and need assistance. Per our discussion, you will need to review staff/child ratios and how children can be combined in classrooms and in the outdoor space with your staff. Ensure that the classroom clipboard is constantly updated with all children in the classroom so that teachers are aware of the amount and age of children that they are in charge of. Consider placing a chart next to the staff/child ratio chart in each room to help them remember how many children are present including their ages to prevent additional violations. Supervision: Active and positive supervision involves knowing each child’s abilities and developmental milestones, establishing clear and simple safety rules, being aware of potential hazards, standing in strategic positions, and scanning play areas and circulating around the space. Focus on the positive rather than the negative whenever possible as staff guide children in appropriate behavior. In space #6, the staff member was assisting two children with toileting in the bathroom with the door closed. When the staff member assisted the children in toileting, the staff member was unable to monitor the four (4) children on the other side of the half wall. While the staff member was in the bathroom assisting children with personal care routines, there were lapses of supervision. We discussed if one staff member is in the classroom, they need to call for assistance or bring all the children into the bathroom. You stated that the second teacher assigned to the classroom had called out this morning. It would be helpful to observe staff members in classrooms, take notes, and provide feedback. Ensure that supervision is a topic in the observations. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Since children are exploring it is very important to provide a safe environment. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. Playground inspections had not been completed since July 2023. You stated that the playgrounds are regularly monitored and maintained, but the form had not been completed. We discussed placing the playground inspection forms on a clipboard and hanging it on a hook by the door to the office as a visual reminder and to be able to take outside during the inspection. It would be helpful to complete playground inspections on the same day as fire drills and to put a reminder in a calendar that will send a reminder to complete monthly tasks. Staff Records: The health and safety of children requires that information regarding each staff working with the children should be kept and available when needed. Staff records consist of various documentation to include emergency contact information. A Staff Medical Report and TB Screening/Test is due for new employees by their first day of work to ensure they are physically, mentally, and emotionally well enough to care for children in a busy, rigorous environment. The medical report and TB test must be completed within one year of hire. One staff member hired on 10/20/23 had a medical report and a medical report of TB skin test on file dated 2/21/22. You stated that you were unaware that the medical reports had to be completed within one year of hire. It would be helpful to use the current Staff and Training Worksheet to help you verify that all required forms are on file. Inspect the dates of the medical reports carefully to ensure that they are current before documenting the date on the Staff and Training Worksheet. Additional Comments: 2023 Annual License Fees are due this month! Annual license fees are due. There are a few other changes to the Annual License Fee process: • All invoices will be emailed, and no paper copies will be sent through the U.S. Postal Service. • All invoices will be emailed by December 1, 2023 and will include the invoice number and total amount due. • All payments are due no later than December 31, 2023. Payments must be submitted online only through the Division’s website using a Mastercard or Visa debit or credit card, or by e-check. Providers will need their Facility ID number and their 2023 Invoice number to complete the payment process. Failure to pay the license fee is a violation of NCGS § 110-90(1a) and can result in a revocation of your child care license. In addition, unpaid license fees will be assessed a 10% late fee and accrued interest as established by NCGS § 147-86.23. If you have any questions, check the short Frequently Asked Questions on our website for answers or email DCDEE_LF@dhhs.nc.gov. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at www.ncchildcare.ncdhhs.gov. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DRAGONFLIES' LEARNING CENTER, LLC Facility ID: 25000595 Consultant: BRITTANY JONES Operation Type: Center Case Number: Visit Date: 12/14/2023 Number Present: 32 Completed Date: 12/14/2023 Age: From 0 To 5 Total Minutes: 345 Time In: 08:45 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. J. Jackson, Administrator, assisted with today’s visit. Your program currently operates with a three-star license, issued 12/2/2021, earning 5 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was conducted 5/10/23. The sanitation inspection was completed on 4/26/23 with a “Superior” classification. The last fire inspection was conducted 12/15/22. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty four percent as of 12/12/23. The NC Secretary of State website was reviewed on 12/12/23 and Dragonflies' Learning Center, LLC was listed as current- active. You visited each indoor and outdoor space with me. Children throughout the facility were participating in free play in activity areas, transitions, and personal care routines. Infants were engaged in free play on the carpet. Children in space #4 were creating masterpieces with paint and markers on paper. Children in space #5 and space #6 were observed in the outdoor space. The outdoor space was observed to have a stationary climber, riding toys, and balls to engage in gross motor activities. Lunch was observed and included hotdogs on buns, baked beans, applesauce, potato chips, and milk. The following violation(s) were documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. In space #6, the staff member was assisting two children with toileting in the bathroom with the door closed. When the staff member assisted the children in toileting, the staff member was unable to monitor the four (4) children on the other side of the half wall. While the staff member was in the bathroom assisting children with personal care routines, there were lapses of supervision. .1801(a)(1-5) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. In the outdoor space, three (3) one-year-old children were grouped with seven (7) two-year-old children and six (6) three-year-old children. 10A NCAC 09 .0713(a)(6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections had not been completed since July 2023. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member hired on 10/20/23 had a medical report on file dated 2/21/22. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member hired on 10/20/23 had a medical report of TB skin test on file dated 2/21/22. .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. In space #4, eleven (11) children, 3-5 years of age, were in care with one staff member. In the outdoor space, sixteen (16) children, 1-3 years of age were in care with two staff members. 10A NCAC 09 .2818 Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 12/28/23, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brittany Jones, Child Care Consultant PO Box 3272 New Bern, NC 28564 Brittany.j.jones@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance with violations: Staff/Child Ratio: Research has verified that staff-child ratios and group sizes are important quality indicators. Staff-child ratio refers to the maximum number of children who may be supervised by one staff member. NC Child Care Rules also define how children can be combined in groups. Infants and children one year of age can be grouped together. Children one year of age and children two years of age can be grouped together, however children one year of age cannot be grouped with children three years of age. In space #4, eleven (11) children, 3-5 years of age, were in care with one staff member. The ratio for three-year-old children is 1:10. You stated the second teacher for the classroom had called out this morning. In the outdoor space, sixteen (16) children, 1-3 years of age were in care with two staff members. The ratio for one year old children is 1:6. Also, in the outdoor space, three (3) one-year-old children were grouped with seven (7) two-year-old children and six (6) three-year-old children. We discussed the staff/child ratios for one year old children and how one year old children cannot be grouped with children three years of age and older even in the outdoor space. You stated that several staff members were not present today. We discussed how to shift children in classrooms to maintain ratios and age groupings. We also discussed that it would be helpful to have the classroom attendance sheet including the times of children’s arrival and departure and ages on a clipboard that teachers can take with them to the outdoor space. If children are shifted to another classroom, they will be added to the attendance sheet. This will allow the teachers to always know the children that are in their care. During the visit, the one-year-old children were moved to space #6 with two-year-old children and one child was moved from space #4 to space #5. We also discussed how teachers need to communicate via intercom when they are at ratio and need assistance. Per our discussion, you will need to review staff/child ratios and how children can be combined in classrooms and in the outdoor space with your staff. Ensure that the classroom clipboard is constantly updated with all children in the classroom so that teachers are aware of the amount and age of children that they are in charge of. Consider placing a chart next to the staff/child ratio chart in each room to help them remember how many children are present including their ages to prevent additional violations. Supervision: Active and positive supervision involves knowing each child’s abilities and developmental milestones, establishing clear and simple safety rules, being aware of potential hazards, standing in strategic positions, and scanning play areas and circulating around the space. Focus on the positive rather than the negative whenever possible as staff guide children in appropriate behavior. In space #6, the staff member was assisting two children with toileting in the bathroom with the door closed. When the staff member assisted the children in toileting, the staff member was unable to monitor the four (4) children on the other side of the half wall. While the staff member was in the bathroom assisting children with personal care routines, there were lapses of supervision. We discussed if one staff member is in the classroom, they need to call for assistance or bring all the children into the bathroom. You stated that the second teacher assigned to the classroom had called out this morning. It would be helpful to observe staff members in classrooms, take notes, and provide feedback. Ensure that supervision is a topic in the observations. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Since children are exploring it is very important to provide a safe environment. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. Playground inspections had not been completed since July 2023. You stated that the playgrounds are regularly monitored and maintained, but the form had not been completed. We discussed placing the playground inspection forms on a clipboard and hanging it on a hook by the door to the office as a visual reminder and to be able to take outside during the inspection. It would be helpful to complete playground inspections on the same day as fire drills and to put a reminder in a calendar that will send a reminder to complete monthly tasks. Staff Records: The health and safety of children requires that information regarding each staff working with the children should be kept and available when needed. Staff records consist of various documentation to include emergency contact information. A Staff Medical Report and TB Screening/Test is due for new employees by their first day of work to ensure they are physically, mentally, and emotionally well enough to care for children in a busy, rigorous environment. The medical report and TB test must be completed within one year of hire. One staff member hired on 10/20/23 had a medical report and a medical report of TB skin test on file dated 2/21/22. You stated that you were unaware that the medical reports had to be completed within one year of hire. It would be helpful to use the current Staff and Training Worksheet to help you verify that all required forms are on file. Inspect the dates of the medical reports carefully to ensure that they are current before documenting the date on the Staff and Training Worksheet. Additional Comments: 2023 Annual License Fees are due this month! Annual license fees are due. There are a few other changes to the Annual License Fee process: • All invoices will be emailed, and no paper copies will be sent through the U.S. Postal Service. • All invoices will be emailed by December 1, 2023 and will include the invoice number and total amount due. • All payments are due no later than December 31, 2023. Payments must be submitted online only through the Division’s website using a Mastercard or Visa debit or credit card, or by e-check. Providers will need their Facility ID number and their 2023 Invoice number to complete the payment process. Failure to pay the license fee is a violation of NCGS § 110-90(1a) and can result in a revocation of your child care license. In addition, unpaid license fees will be assessed a 10% late fee and accrued interest as established by NCGS § 147-86.23. If you have any questions, check the short Frequently Asked Questions on our website for answers or email DCDEE_LF@dhhs.nc.gov. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at www.ncchildcare.ncdhhs.gov. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brittany Jones, Child Care Consultant, (252) 947-1036, Brittany.j.jones@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times