Kindercare Learning Center

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: MELINDA LESCAR Operation Type: Center Case Number: Visit Date: 12/4/2025 Number Present: 38 Completed Date: 12/4/2025 Age: From 0 To 5 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Melinda Lescar, Child Care Consultant, Tammy Childress, Lead Child Care Consultant with Sonja Conner, Director. Your program currently operates with a 3-Star license. Restrictions include 1st shift care and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 12/3/2025 and KinderCare Learning Center was listed as current and active. The program’s compliance history was 88 % prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children in free play activities, routine care, and lunch. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 12/10/2024. A sanitation inspection was completed 10/22/2025 with a Superior classification. The last fire inspection was conducted 1/14/2025. Program records and required postings were monitored. A fire drill was conducted on 11/13/2025 at 10:30am. A locked down drill was documented on 9/17/2025. An outdoor inspection was documented on 11/10/2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked laundry room located in the hallway. No medications were observed nor reported. The program is approved for transportation but has not transported children since May 2025. Currently, the vehicle’s tag and registration are expired. Ms. Conner stated there are no plans to resume transportation at this time. Prior to resuming transportation, please contact me to monitor the vehicle and transportation requirements. The following violations were cited during today’s visit: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space 3A/B, a wall tile was missing in the girl’s restroom exposing crumbling sheetrock. 15A NCAC 18A .2825(a) 718 Swings did not have surfacing that extends two times the length of the pivot point to the surface below beyond the external limits of the equipment. Mulch at the swings on playground two measured three inches and did not extend two times the length of the pivot point. .0605(m)(2) 807 A safe indoor and outdoor environment was not provided for the children. On playground 2 loose weed block fabric presented a tripping hazard near the end of the building. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two aerosol cans in space 6 were in a unlocked cabinet. They were removed and thrown away in the locked kitchen during the visit. .2820(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. A center roster has not been created in ABCMS. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before December 18, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to melinda.lescar@dhhs.nc.gov or mail two copies of the letter to: Melinda Lescar P.O. Box 25174 Winston Salem, NC 27114 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: Item # 840 I observed two aerosol spray cans unlocked in a cabinet in space 6. Both cans were removed from the classroom and thrown away in the locked kitchen during the visit. You might consider reviewing with the staff hazardous storage requirements and implementing a classroom checklist for staff upon opening and closing the classroom to ensure all items are appropriately stored. Item # 1805 A center roster has not been created in ABCMS. The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS is an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Item #718 Mulch at the swings on playground two measured three inches. We discussed that it is unlikely that sufficient mulch could be ordered and placed beneath and around the swings within two weeks. It is recommended to remove the swings in order to maintain compliance until the mulch is ordered and installed. The purpose of surfacing is to provide cushioning to prevent injuries from falls. Item # 807 On playground 2 loose weed block fabric presented a tripping hazard near the end of the building. To prevent children from tripping and falling, the fabric should be cut or removed. Item #620 In space 3A/B, a wall tile was missing in the girl’s restroom exposing crumbling sheetrock. Tile should be replaced, and all walls should be kept in good repair. Additional Information/Consultation: We discussed once the facility receives licensure based on accreditation enhanced ratios or NAEYC ratios must be followed. You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Melinda Lescar, Child Care Consultant (336) 987-0960 melinda.lescar@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: MELINDA LESCAR Operation Type: Center Case Number: Visit Date: 12/4/2025 Number Present: 38 Completed Date: 12/4/2025 Age: From 0 To 5 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Melinda Lescar, Child Care Consultant, Tammy Childress, Lead Child Care Consultant with Sonja Conner, Director. Your program currently operates with a 3-Star license. Restrictions include 1st shift care and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 12/3/2025 and KinderCare Learning Center was listed as current and active. The program’s compliance history was 88 % prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children in free play activities, routine care, and lunch. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 12/10/2024. A sanitation inspection was completed 10/22/2025 with a Superior classification. The last fire inspection was conducted 1/14/2025. Program records and required postings were monitored. A fire drill was conducted on 11/13/2025 at 10:30am. A locked down drill was documented on 9/17/2025. An outdoor inspection was documented on 11/10/2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked laundry room located in the hallway. No medications were observed nor reported. The program is approved for transportation but has not transported children since May 2025. Currently, the vehicle’s tag and registration are expired. Ms. Conner stated there are no plans to resume transportation at this time. Prior to resuming transportation, please contact me to monitor the vehicle and transportation requirements. The following violations were cited during today’s visit: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space 3A/B, a wall tile was missing in the girl’s restroom exposing crumbling sheetrock. 15A NCAC 18A .2825(a) 718 Swings did not have surfacing that extends two times the length of the pivot point to the surface below beyond the external limits of the equipment. Mulch at the swings on playground two measured three inches and did not extend two times the length of the pivot point. .0605(m)(2) 807 A safe indoor and outdoor environment was not provided for the children. On playground 2 loose weed block fabric presented a tripping hazard near the end of the building. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two aerosol cans in space 6 were in a unlocked cabinet. They were removed and thrown away in the locked kitchen during the visit. .2820(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. A center roster has not been created in ABCMS. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before December 18, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to melinda.lescar@dhhs.nc.gov or mail two copies of the letter to: Melinda Lescar P.O. Box 25174 Winston Salem, NC 27114 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: Item # 840 I observed two aerosol spray cans unlocked in a cabinet in space 6. Both cans were removed from the classroom and thrown away in the locked kitchen during the visit. You might consider reviewing with the staff hazardous storage requirements and implementing a classroom checklist for staff upon opening and closing the classroom to ensure all items are appropriately stored. Item # 1805 A center roster has not been created in ABCMS. The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS is an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Item #718 Mulch at the swings on playground two measured three inches. We discussed that it is unlikely that sufficient mulch could be ordered and placed beneath and around the swings within two weeks. It is recommended to remove the swings in order to maintain compliance until the mulch is ordered and installed. The purpose of surfacing is to provide cushioning to prevent injuries from falls. Item # 807 On playground 2 loose weed block fabric presented a tripping hazard near the end of the building. To prevent children from tripping and falling, the fabric should be cut or removed. Item #620 In space 3A/B, a wall tile was missing in the girl’s restroom exposing crumbling sheetrock. Tile should be replaced, and all walls should be kept in good repair. Additional Information/Consultation: We discussed once the facility receives licensure based on accreditation enhanced ratios or NAEYC ratios must be followed. You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Melinda Lescar, Child Care Consultant (336) 987-0960 melinda.lescar@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: MELINDA LESCAR Operation Type: Center Case Number: Visit Date: 12/4/2025 Number Present: 38 Completed Date: 12/4/2025 Age: From 0 To 5 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Melinda Lescar, Child Care Consultant, Tammy Childress, Lead Child Care Consultant with Sonja Conner, Director. Your program currently operates with a 3-Star license. Restrictions include 1st shift care and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 12/3/2025 and KinderCare Learning Center was listed as current and active. The program’s compliance history was 88 % prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children in free play activities, routine care, and lunch. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 12/10/2024. A sanitation inspection was completed 10/22/2025 with a Superior classification. The last fire inspection was conducted 1/14/2025. Program records and required postings were monitored. A fire drill was conducted on 11/13/2025 at 10:30am. A locked down drill was documented on 9/17/2025. An outdoor inspection was documented on 11/10/2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked laundry room located in the hallway. No medications were observed nor reported. The program is approved for transportation but has not transported children since May 2025. Currently, the vehicle’s tag and registration are expired. Ms. Conner stated there are no plans to resume transportation at this time. Prior to resuming transportation, please contact me to monitor the vehicle and transportation requirements. The following violations were cited during today’s visit: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space 3A/B, a wall tile was missing in the girl’s restroom exposing crumbling sheetrock. 15A NCAC 18A .2825(a) 718 Swings did not have surfacing that extends two times the length of the pivot point to the surface below beyond the external limits of the equipment. Mulch at the swings on playground two measured three inches and did not extend two times the length of the pivot point. .0605(m)(2) 807 A safe indoor and outdoor environment was not provided for the children. On playground 2 loose weed block fabric presented a tripping hazard near the end of the building. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two aerosol cans in space 6 were in a unlocked cabinet. They were removed and thrown away in the locked kitchen during the visit. .2820(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. A center roster has not been created in ABCMS. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before December 18, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to melinda.lescar@dhhs.nc.gov or mail two copies of the letter to: Melinda Lescar P.O. Box 25174 Winston Salem, NC 27114 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: Item # 840 I observed two aerosol spray cans unlocked in a cabinet in space 6. Both cans were removed from the classroom and thrown away in the locked kitchen during the visit. You might consider reviewing with the staff hazardous storage requirements and implementing a classroom checklist for staff upon opening and closing the classroom to ensure all items are appropriately stored. Item # 1805 A center roster has not been created in ABCMS. The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS is an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Item #718 Mulch at the swings on playground two measured three inches. We discussed that it is unlikely that sufficient mulch could be ordered and placed beneath and around the swings within two weeks. It is recommended to remove the swings in order to maintain compliance until the mulch is ordered and installed. The purpose of surfacing is to provide cushioning to prevent injuries from falls. Item # 807 On playground 2 loose weed block fabric presented a tripping hazard near the end of the building. To prevent children from tripping and falling, the fabric should be cut or removed. Item #620 In space 3A/B, a wall tile was missing in the girl’s restroom exposing crumbling sheetrock. Tile should be replaced, and all walls should be kept in good repair. Additional Information/Consultation: We discussed once the facility receives licensure based on accreditation enhanced ratios or NAEYC ratios must be followed. You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Melinda Lescar, Child Care Consultant (336) 987-0960 melinda.lescar@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 12/10/2024 Number Present: 44 Completed Date: 12/10/2024 Age: From 0 To 6 Total Minutes: 260 Time In: 09:25 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant, Tammy Childress, Lead Child Care Consultant with Sonja Conner, director. Your program currently operates with a three-star license. Restrictions include first shift and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 12/9/2024 and KinderCare education LLC was listed as current and active. The program’s compliance history was 88% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children in free play activities, routine care, and lunch I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 12/19/2024. A sanitation inspection was completed 5/22/2024 with a Superior classification. The last fire inspection was conducted 1/12/24. Program records and required postings were monitored. A fire drill was conducted on 11/12/2024. A shelter in place drill was documented on 9/3/2024. An outdoor inspection was documented on 11/12/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked cabinets. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do provide transportation in the afternoon for 10 children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a 2019 Chevrolet TK, tag number JN9410. This vehicle was clean and in good repair. The vehicle had working seatbelts, and had adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due 8/31/2025 and the insurance is valid through 12/1/2025. The following violations were cited during today's visit: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menu reflected ravioli, corn, and pears. This was dated for 12/19/24. The menus were corrected during the visit to reflect the today's date of 12/10/24. 10A NCAC 09 .0901(b) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The outside exit and entrance doors of the classrooms were dirty with dirt and stains. 15A NCAC 18A .2825(a) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch in the fall zone on the School Age playground did not measure the required 6 inches out and six inches deep. .0605(j) 721 All equipment and furnishings were not in good repair. The carpet in the 3AB classroom was coming up off the floor. In the Space 4 there was a foam ball that was ripped exposing the cushion inside. The ball was removed during the visit. G.S. 110-91(6); .0601(b) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The white pipes around the playground was broken and cracked. There were deflated balls and trash on the fenced in playground. This balls and trash were corrected during the visit. 15A NCAC 18A .2832(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of diaper cream did not have a completed medication authorization file. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In Space 5 there was a tube of expired diaper cream. 10A NCAC 09 .0803(1)(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before December 24, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: -Staff should develop a system to frequently check diaper creams and authorization/permission slips to ensure medications have not expired and that the permissions contains all the required all the required information. -You should consider designating a staff member check the playground daily and remove trash and document any broken items are areas needing immediate attention. Additional Information/Consultation: • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 Turkessha.casterlow@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 12/10/2024 Number Present: 44 Completed Date: 12/10/2024 Age: From 0 To 6 Total Minutes: 260 Time In: 09:25 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant, Tammy Childress, Lead Child Care Consultant with Sonja Conner, director. Your program currently operates with a three-star license. Restrictions include first shift and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 12/9/2024 and KinderCare education LLC was listed as current and active. The program’s compliance history was 88% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children in free play activities, routine care, and lunch I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 12/19/2024. A sanitation inspection was completed 5/22/2024 with a Superior classification. The last fire inspection was conducted 1/12/24. Program records and required postings were monitored. A fire drill was conducted on 11/12/2024. A shelter in place drill was documented on 9/3/2024. An outdoor inspection was documented on 11/12/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked cabinets. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do provide transportation in the afternoon for 10 children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a 2019 Chevrolet TK, tag number JN9410. This vehicle was clean and in good repair. The vehicle had working seatbelts, and had adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due 8/31/2025 and the insurance is valid through 12/1/2025. The following violations were cited during today's visit: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menu reflected ravioli, corn, and pears. This was dated for 12/19/24. The menus were corrected during the visit to reflect the today's date of 12/10/24. 10A NCAC 09 .0901(b) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The outside exit and entrance doors of the classrooms were dirty with dirt and stains. 15A NCAC 18A .2825(a) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch in the fall zone on the School Age playground did not measure the required 6 inches out and six inches deep. .0605(j) 721 All equipment and furnishings were not in good repair. The carpet in the 3AB classroom was coming up off the floor. In the Space 4 there was a foam ball that was ripped exposing the cushion inside. The ball was removed during the visit. G.S. 110-91(6); .0601(b) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The white pipes around the playground was broken and cracked. There were deflated balls and trash on the fenced in playground. This balls and trash were corrected during the visit. 15A NCAC 18A .2832(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of diaper cream did not have a completed medication authorization file. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In Space 5 there was a tube of expired diaper cream. 10A NCAC 09 .0803(1)(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before December 24, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: -Staff should develop a system to frequently check diaper creams and authorization/permission slips to ensure medications have not expired and that the permissions contains all the required all the required information. -You should consider designating a staff member check the playground daily and remove trash and document any broken items are areas needing immediate attention. Additional Information/Consultation: • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 Turkessha.casterlow@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 12/10/2024 Number Present: 44 Completed Date: 12/10/2024 Age: From 0 To 6 Total Minutes: 260 Time In: 09:25 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant, Tammy Childress, Lead Child Care Consultant with Sonja Conner, director. Your program currently operates with a three-star license. Restrictions include first shift and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 12/9/2024 and KinderCare education LLC was listed as current and active. The program’s compliance history was 88% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children in free play activities, routine care, and lunch I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 12/19/2024. A sanitation inspection was completed 5/22/2024 with a Superior classification. The last fire inspection was conducted 1/12/24. Program records and required postings were monitored. A fire drill was conducted on 11/12/2024. A shelter in place drill was documented on 9/3/2024. An outdoor inspection was documented on 11/12/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked cabinets. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do provide transportation in the afternoon for 10 children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a 2019 Chevrolet TK, tag number JN9410. This vehicle was clean and in good repair. The vehicle had working seatbelts, and had adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due 8/31/2025 and the insurance is valid through 12/1/2025. The following violations were cited during today's visit: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menu reflected ravioli, corn, and pears. This was dated for 12/19/24. The menus were corrected during the visit to reflect the today's date of 12/10/24. 10A NCAC 09 .0901(b) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The outside exit and entrance doors of the classrooms were dirty with dirt and stains. 15A NCAC 18A .2825(a) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch in the fall zone on the School Age playground did not measure the required 6 inches out and six inches deep. .0605(j) 721 All equipment and furnishings were not in good repair. The carpet in the 3AB classroom was coming up off the floor. In the Space 4 there was a foam ball that was ripped exposing the cushion inside. The ball was removed during the visit. G.S. 110-91(6); .0601(b) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The white pipes around the playground was broken and cracked. There were deflated balls and trash on the fenced in playground. This balls and trash were corrected during the visit. 15A NCAC 18A .2832(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of diaper cream did not have a completed medication authorization file. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In Space 5 there was a tube of expired diaper cream. 10A NCAC 09 .0803(1)(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before December 24, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: -Staff should develop a system to frequently check diaper creams and authorization/permission slips to ensure medications have not expired and that the permissions contains all the required all the required information. -You should consider designating a staff member check the playground daily and remove trash and document any broken items are areas needing immediate attention. Additional Information/Consultation: • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 Turkessha.casterlow@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 12/10/2024 Number Present: 44 Completed Date: 12/10/2024 Age: From 0 To 6 Total Minutes: 260 Time In: 09:25 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant, Tammy Childress, Lead Child Care Consultant with Sonja Conner, director. Your program currently operates with a three-star license. Restrictions include first shift and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 12/9/2024 and KinderCare education LLC was listed as current and active. The program’s compliance history was 88% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children in free play activities, routine care, and lunch I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 12/19/2024. A sanitation inspection was completed 5/22/2024 with a Superior classification. The last fire inspection was conducted 1/12/24. Program records and required postings were monitored. A fire drill was conducted on 11/12/2024. A shelter in place drill was documented on 9/3/2024. An outdoor inspection was documented on 11/12/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked cabinets. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do provide transportation in the afternoon for 10 children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a 2019 Chevrolet TK, tag number JN9410. This vehicle was clean and in good repair. The vehicle had working seatbelts, and had adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due 8/31/2025 and the insurance is valid through 12/1/2025. The following violations were cited during today's visit: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menu reflected ravioli, corn, and pears. This was dated for 12/19/24. The menus were corrected during the visit to reflect the today's date of 12/10/24. 10A NCAC 09 .0901(b) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The outside exit and entrance doors of the classrooms were dirty with dirt and stains. 15A NCAC 18A .2825(a) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch in the fall zone on the School Age playground did not measure the required 6 inches out and six inches deep. .0605(j) 721 All equipment and furnishings were not in good repair. The carpet in the 3AB classroom was coming up off the floor. In the Space 4 there was a foam ball that was ripped exposing the cushion inside. The ball was removed during the visit. G.S. 110-91(6); .0601(b) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The white pipes around the playground was broken and cracked. There were deflated balls and trash on the fenced in playground. This balls and trash were corrected during the visit. 15A NCAC 18A .2832(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of diaper cream did not have a completed medication authorization file. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In Space 5 there was a tube of expired diaper cream. 10A NCAC 09 .0803(1)(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before December 24, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: -Staff should develop a system to frequently check diaper creams and authorization/permission slips to ensure medications have not expired and that the permissions contains all the required all the required information. -You should consider designating a staff member check the playground daily and remove trash and document any broken items are areas needing immediate attention. Additional Information/Consultation: • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 Turkessha.casterlow@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 12/10/2024 Number Present: 44 Completed Date: 12/10/2024 Age: From 0 To 6 Total Minutes: 260 Time In: 09:25 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant, Tammy Childress, Lead Child Care Consultant with Sonja Conner, director. Your program currently operates with a three-star license. Restrictions include first shift and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 12/9/2024 and KinderCare education LLC was listed as current and active. The program’s compliance history was 88% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children in free play activities, routine care, and lunch I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 12/19/2024. A sanitation inspection was completed 5/22/2024 with a Superior classification. The last fire inspection was conducted 1/12/24. Program records and required postings were monitored. A fire drill was conducted on 11/12/2024. A shelter in place drill was documented on 9/3/2024. An outdoor inspection was documented on 11/12/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked cabinets. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do provide transportation in the afternoon for 10 children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a 2019 Chevrolet TK, tag number JN9410. This vehicle was clean and in good repair. The vehicle had working seatbelts, and had adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due 8/31/2025 and the insurance is valid through 12/1/2025. The following violations were cited during today's visit: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menu reflected ravioli, corn, and pears. This was dated for 12/19/24. The menus were corrected during the visit to reflect the today's date of 12/10/24. 10A NCAC 09 .0901(b) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The outside exit and entrance doors of the classrooms were dirty with dirt and stains. 15A NCAC 18A .2825(a) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch in the fall zone on the School Age playground did not measure the required 6 inches out and six inches deep. .0605(j) 721 All equipment and furnishings were not in good repair. The carpet in the 3AB classroom was coming up off the floor. In the Space 4 there was a foam ball that was ripped exposing the cushion inside. The ball was removed during the visit. G.S. 110-91(6); .0601(b) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The white pipes around the playground was broken and cracked. There were deflated balls and trash on the fenced in playground. This balls and trash were corrected during the visit. 15A NCAC 18A .2832(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of diaper cream did not have a completed medication authorization file. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In Space 5 there was a tube of expired diaper cream. 10A NCAC 09 .0803(1)(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before December 24, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: -Staff should develop a system to frequently check diaper creams and authorization/permission slips to ensure medications have not expired and that the permissions contains all the required all the required information. -You should consider designating a staff member check the playground daily and remove trash and document any broken items are areas needing immediate attention. Additional Information/Consultation: • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 Turkessha.casterlow@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: JENNIFER DAVIS Operation Type: Center Case Number: 0824-245L Visit Date: 9/4/2024 Number Present: 39 Completed Date: 9/5/2024 Age: From 0 To 5 Total Minutes: 150 Time In: 11:20 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to follow-up and obtain information regarding alleged violations of childcare requirements. The visit was conducted by Jennifer Davis, child care consultant with Sonja Conner, administrator. The allegation is as follows: There is a concern that the child care operator did not comply with all state laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare. During today’s visit, the allegation was discussed with you. You had the opportunity to respond. Your program currently operates with a three-star license effective 8/2/22. Restrictions include first shift care and enhanced space. The NC Secretary of State website was reviewed on 8/29/2024 and Kindercare Education LLC was listed as current and active. The program’s compliance history was 87% prior to today’s visit. All programs are required to maintain at least 75% compliance. During the visit on 8/29/2024, I observed one child's file during the visit and interviewed one staff member. Limited monitoring of requirements was conducted today. During today’s visit, I interviewed two staff members and observed one child’s file. We discussed emergency information on child's application and procedures for contacting emergency contacts. We also discussed any legal documents on file for children. Based on the above information and observations during today’s visit, there was not enough information to support the allegation. This allegation was unsubstantiated. The following violation was cited during today’s visit: Violation Number Comment Rule 1839 A child was released to an individual that was not listed on the application. The emergency contacts on the application were not contacted for one enrolled child. .0801(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violation cited during today's visit immediately and send me documentation verifying compliance on or before September 18, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to jennifer.davis@dhhs.nc.gov If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Emergency contacts listed on children's applications should be contacted when the parent/guardian is not able to be reached. Staff should have current emergency contacts accessible. At the completion of the visit, this visit summary was reviewed with and provided to you. Due to internet connectivity issues, the visit summary was emailed after the visit. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Jennifer Davis, Child Care Consultant ( 336 ) 317-5041 Jennifer.davis@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 7/16/2024 Number Present: 65 Completed Date: 7/16/2024 Age: From 0 To 12 Total Minutes: 125 Time In: 12:40 PM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements during a routine unannounced visit. Sonja Conner, center director, assisted me with the visit. Your program currently operates with a three-star license effective 8/2/22. Restrictions include first shift care and enhanced space. The program’s compliance history was %100% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • S/C Ratios • CPR • First Aid • Special Training • CRC Completed • It’s SIDS Training • Emergency Medical Care Plan • Administering Medication • Storage of Hazardous Substances • Storage of Medication • General Safety • Discipline • Adequate/Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were met. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. I observed positive interactions today. I observed infants and school age children playing with toys indoors while toddler through age 5 napped. Staff reported that prior to my arrival, lunch was served which included chicken and rice, orange slices, green beans, and milk. Two new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of continuing staff files was conducted for the purpose of reviewing Criminal Background Checks and training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, BSAC, and Health and Safety Training. Storage and administration of medication were monitored. Medication authorization was monitored. Storage of hazardous items was monitored today and are kept in the locked laundry room. A monthly playground inspection report was last completed on 6//4/24. A fire drill and a sheter in place emergency drill were documented on 6/3/24 The most recent fire inspection was conducted 1/12/23. You agreed to provide me with a copy of the approved report tomorrow due to your printer not working today. I observed a sanitation inspection was last conducted on 5/22/24 earning a Superior classification with 15 demerits. This program provides transportation from public schools to the center in the afternoons for school age children when school is in session. You stated you are not transporting this summer for off-premise activities. The following violations of child care requirements were documented today as follows: Violation Number Comment Rule 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch in the fall zones of climbing equipment for preschool children measured 5" in depth instead of the required 6 inches. .0605(j) 721 All equipment and furnishings were not in good repair. Paint on a tricycle in the fenced area was peeled exposing rust. G.S. 110-91(6); .0601(b) 1881 Over-the-counter medication was given which exceeded the amount and frequency of the dosage on the manufacturer's label. .0803(4)(c ) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. in space 9, the parrent's authorizaiton to administer medication via an inhaler was signed by the parent on 11.2.23 and was not updated after 6 months. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required to maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before July 30, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • an accurate, detailed description of how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Please email the letter to Audrey.davis@dhhs.nc.gov Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0515 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 12/19/2023 Number Present: 66 Completed Date: 12/19/2023 Age: From 0 To 10 Total Minutes: 240 Time In: 11:15 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Sonja Conner, center director and Kimberly Reeves, assistant director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed today and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 77% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. During my visit, children had free play, rest, and pm snack. The last annual compliance visit was conducted 1/4/23. A sanitation inspection was completed 10/25/23 with 13 demerits and a superior classification. The last fire inspection was conducted 1/17/23 and a copy was received in July during a routine unannounced visit. You stated you are on schedule to have your January 2024 fire inspection completed. Program records and required postings were monitored. A fire drill was documented on 11/29/23 and a lockdown emergency drill on 11/30/23. Documentation for monthly playground checks was current. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are maintained in the locked laundry room. Storage and administration of medication were monitored along with documentation regarding parent’s medication authorization. Transportation: You provide transportation for some school age children in the afternoons from Flat Rock Elementary School to the center. I observed the 15-passenger van used to transport these children. All requirements including inspections, insurance, and condition of the vehicle were observed in compliance today. The following violations were observed and documented during this visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Two drawer handles accessible to children in the school age room were broken and sharp points extended out from the drawers. The handles were removed during my visit. .0601(c) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch in some fall zone areas of school age equipment measured 4-1/2 to 5 inches instead of the required 6 inches. .0605(j) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. Paper and other trash was observed in the fenced play space. 15A NCAC 18A .2832(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The file for one staff did not include emergency information. .0701(a) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Files for two children did not include a signed statement verifying parents received a copy of the facility's parent participation policy. The policy was not posted in the center. 10A NCAC 09 .0515(a) 1813 The EPR Plan did not include written procedures for accounting for all in attendance including: the location of the children, staff, volunteer and visitor attendance lists. Staff emergency information was not included with the EPR plan; a list was not provided for visitors to sign in to be accounted for in the event of an emergency. .0607(d)(1)(A) 9995 A violation was found for which there is no item number. A package of sweet potato crackers on a shelf in the school age room was left open in a manner that could attract flies and bugs. Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five (75) percent. Any violation(s) documented may impact the compliance history score. In the event your compliance score drops below 75%, the DCDEE will contact you as to whether an administrative action will be initiated. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before January 2, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation item number(s) •an accurate and detailed description of how and when you corrected each violation Please email your letter to Audrey.Davis@dhhs.nc.gov If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • EPR plan -We discussed today that all facilities are required to log in to the template annually and review your EPR plan and make any updates or adjustments. The template will generate a new revision date when you logon to review the plan. If you do not make any changes to your plan, just print off the cover page and add it to your EPR binder. If there are changes, you will need to print a new plan to replace the existing plan. The new date will appear on each page of the plan when it is revised. An 8-year-old grandchild of the assistant director was on site today and stayed in the office with her grandmother. This child was not signed in as a visitor and there was no record of her presence in the event of an emergency. There was no place for me to sign in today as a visitor. Emergency Medication: Emergency medication in the room for three-year old children was stored in a locked cabinet in the classroom. During today's visit, we located an unlocked cabinet with a shelf five feet off the floor to store the medication since emergency meds must be able to be accessed quickly with no barriers in the event of an emergency. At the completion of today’s visit, this visit summary was reviewed with Sonja Conner from my computer screen and emailed to you at Sonja.Conner@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant P.O. Box 17273 Winston-Salem, NC 27116 (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 12/19/2023 Number Present: 66 Completed Date: 12/19/2023 Age: From 0 To 10 Total Minutes: 240 Time In: 11:15 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Sonja Conner, center director and Kimberly Reeves, assistant director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed today and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 77% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. During my visit, children had free play, rest, and pm snack. The last annual compliance visit was conducted 1/4/23. A sanitation inspection was completed 10/25/23 with 13 demerits and a superior classification. The last fire inspection was conducted 1/17/23 and a copy was received in July during a routine unannounced visit. You stated you are on schedule to have your January 2024 fire inspection completed. Program records and required postings were monitored. A fire drill was documented on 11/29/23 and a lockdown emergency drill on 11/30/23. Documentation for monthly playground checks was current. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are maintained in the locked laundry room. Storage and administration of medication were monitored along with documentation regarding parent’s medication authorization. Transportation: You provide transportation for some school age children in the afternoons from Flat Rock Elementary School to the center. I observed the 15-passenger van used to transport these children. All requirements including inspections, insurance, and condition of the vehicle were observed in compliance today. The following violations were observed and documented during this visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Two drawer handles accessible to children in the school age room were broken and sharp points extended out from the drawers. The handles were removed during my visit. .0601(c) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch in some fall zone areas of school age equipment measured 4-1/2 to 5 inches instead of the required 6 inches. .0605(j) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. Paper and other trash was observed in the fenced play space. 15A NCAC 18A .2832(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The file for one staff did not include emergency information. .0701(a) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Files for two children did not include a signed statement verifying parents received a copy of the facility's parent participation policy. The policy was not posted in the center. 10A NCAC 09 .0515(a) 1813 The EPR Plan did not include written procedures for accounting for all in attendance including: the location of the children, staff, volunteer and visitor attendance lists. Staff emergency information was not included with the EPR plan; a list was not provided for visitors to sign in to be accounted for in the event of an emergency. .0607(d)(1)(A) 9995 A violation was found for which there is no item number. A package of sweet potato crackers on a shelf in the school age room was left open in a manner that could attract flies and bugs. Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five (75) percent. Any violation(s) documented may impact the compliance history score. In the event your compliance score drops below 75%, the DCDEE will contact you as to whether an administrative action will be initiated. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before January 2, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation item number(s) •an accurate and detailed description of how and when you corrected each violation Please email your letter to Audrey.Davis@dhhs.nc.gov If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • EPR plan -We discussed today that all facilities are required to log in to the template annually and review your EPR plan and make any updates or adjustments. The template will generate a new revision date when you logon to review the plan. If you do not make any changes to your plan, just print off the cover page and add it to your EPR binder. If there are changes, you will need to print a new plan to replace the existing plan. The new date will appear on each page of the plan when it is revised. An 8-year-old grandchild of the assistant director was on site today and stayed in the office with her grandmother. This child was not signed in as a visitor and there was no record of her presence in the event of an emergency. There was no place for me to sign in today as a visitor. Emergency Medication: Emergency medication in the room for three-year old children was stored in a locked cabinet in the classroom. During today's visit, we located an unlocked cabinet with a shelf five feet off the floor to store the medication since emergency meds must be able to be accessed quickly with no barriers in the event of an emergency. At the completion of today’s visit, this visit summary was reviewed with Sonja Conner from my computer screen and emailed to you at Sonja.Conner@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant P.O. Box 17273 Winston-Salem, NC 27116 (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 7/20/2023 Number Present: 67 Completed Date: 7/20/2023 Age: From 0 To 11 Total Minutes: 255 Time In: 10:35 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements during a routine unannounced visit. Sonja Conner, center director, and assistant director, assisted me with the visit. Your program currently operates with a three-star license effective 8/2/22. Restrictions include first shift care and enhanced space. The NC Secretary of State website was reviewed on 7/19/23 and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 83% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • S/C Ratios • CPR • First Aid • Special Training • CRC Completed • It’s SIDS Training • Emergency Medical Care Plan • Administering Medication • Storage of Hazardous Substances • Storage of Medication • General Safety • Discipline • Adequate/Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were met. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. I observed positive interactions today. I observed children playing with toys indoors, eating lunch, and resting. Four new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of continuing staff files was conducted for the purpose of reviewing Criminal Background Checks and training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, BSAC, and Health and Safety Training. Storage and administration of medication were monitored. Medication authorization was monitored. Storage of hazardous items was monitored today and are kept in classroom cabinets. A monthly playground inspection report was not available for review. A fire drill was documented on 5/21/23 and a shelter-in-place drill on 5/16/23. The most recent fire inspection was on 1/17/23. I received a copy of the approved inspection report today. I observed a sanitation inspection was last conducted on 3/28/23 earning a Superior classification with 4 demerits. The program provides transportation to and/ or from school in the mornings and afternoons for school age children. The vehicle used to transport during the school year was not on site today. You stated you do not transport children for off-premises activities during the summer. The following violations of child care requirements were documented today as follows: Violation Number Comment Rule 468 When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. In the classroom for three-year-old children, there were not enough dramatic play materials for the children in care. The only dishes provided were four plates and a lid to a pot with no corresponding pot. The only furniture in the dramatic play area was a sink, no stove, refrigerator, table/ chair set, etc. In the same classroom, there were two types of blocks - wooden unit blocks, and large cloth blocks which are more suitable for infants and toddlers. .0510(d)(1) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The thermometer in the refrigerator used to store bottles for infants registered at 50 degrees. 15A NCAC 18A .2806(j)(2) 604 Lavatories were not kept clean, in good repair and kept free of storage. A toilet seat in the classroom bathroom for school age children contained a large amount of dried feces and had not been flushed. Two other toilet bowls in the same classroom were soiled inside and there was wet and dry toilet paper along with other trash on the bathroom floors. 15A NCAC 18A .2818(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A three year old child used the classroom bathroom and returned to play with other children without first washing her hands. 15A NCAC 18A .2803(c) 721 All equipment and furnishings were not in good repair. A wooden fence post surrounding the A/C unit on the playground for two year old children was broken in two places exposing sharp edges. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not documented for June 2023. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Cleaning supplies stored in the classroom bathroom for three year old children was not locked. Supplies included a bottle of Lysol toilet bowl cleaner, a bottle of The Works toilet bowl cleaner. TB Disinfectant cleaner, and Airwick spray. The teacher stated the lock on the cabinet did not work. The director replaced the lock during my visit. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. The parent-signed medication authorization for albuterol given by staff two times daily to a two-year-old child was last signed by the parent in June 2022 and not annually as required. 10A NCAC 09 .0803(1)(a & b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Records were not available upon request verifying the center conducts monthly playground inspections. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. The physician's medical and TB test were not available for a new staff employed 5/22/23. 10A NCAC 09 .0701(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed statement was not on file to verify a new staff received a review of the center's Prevent Shaken Baby Policy prior to the staff providing care to children. .0608(d)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required to maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before August 3, 2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • an accurate, detailed description of how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Please email the letter to Audrey.davis@dhhs.nc.gov or mail two copies to: Audrey Davis PO Box 17273 Winston-Salem, NC 27116 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Please send me your updated staff and training worksheet by December 4, 2023 in preparation for your annual compliance visit which will be conducted prior to the date of your last annual compliance visit which was January 4, 2023. Make sure each staff member’s file is well organized and includes documentation of NC Credential or equivalent in their file, if applicable. Each staff’s file should include an on-going training log with training documents attached as well as a health and safety training log with training certificates attached. * You were not able to locate the file for staff member (B.S.) during today's visit. Medical records for the staff were available although the general personnel file was not. You agreed to have this staff complete new forms if you are unable to locate the file this afternoon. • Documentation of new staff orientation was not completed for M.R. employed 5/22/23. This requirement will be monitored for compliance during your upcoming annual compliance visit. * Mulch on the playground for school age children measured 4-1/2 to 5 inches in fall zones of equipment; and 5 inches in fall zones of equipment on the playground for 3 and 4 year old children. This requirement will be monitored for compliance at future visits to your facility. At the completion of this visit, the violations were reviewed with you although the visit summary could not be reviewed from my computer screen due to connectivity issues. I agreed to email the summary to you from my office at Sonja.conner@kindercare.com. You agreed to sign and return the signature page of the summary the same day you receive it. If you have any questions about today’s visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 7/20/2023 Number Present: 67 Completed Date: 7/20/2023 Age: From 0 To 11 Total Minutes: 255 Time In: 10:35 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements during a routine unannounced visit. Sonja Conner, center director, and assistant director, assisted me with the visit. Your program currently operates with a three-star license effective 8/2/22. Restrictions include first shift care and enhanced space. The NC Secretary of State website was reviewed on 7/19/23 and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 83% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • S/C Ratios • CPR • First Aid • Special Training • CRC Completed • It’s SIDS Training • Emergency Medical Care Plan • Administering Medication • Storage of Hazardous Substances • Storage of Medication • General Safety • Discipline • Adequate/Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were met. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. I observed positive interactions today. I observed children playing with toys indoors, eating lunch, and resting. Four new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of continuing staff files was conducted for the purpose of reviewing Criminal Background Checks and training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, BSAC, and Health and Safety Training. Storage and administration of medication were monitored. Medication authorization was monitored. Storage of hazardous items was monitored today and are kept in classroom cabinets. A monthly playground inspection report was not available for review. A fire drill was documented on 5/21/23 and a shelter-in-place drill on 5/16/23. The most recent fire inspection was on 1/17/23. I received a copy of the approved inspection report today. I observed a sanitation inspection was last conducted on 3/28/23 earning a Superior classification with 4 demerits. The program provides transportation to and/ or from school in the mornings and afternoons for school age children. The vehicle used to transport during the school year was not on site today. You stated you do not transport children for off-premises activities during the summer. The following violations of child care requirements were documented today as follows: Violation Number Comment Rule 468 When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. In the classroom for three-year-old children, there were not enough dramatic play materials for the children in care. The only dishes provided were four plates and a lid to a pot with no corresponding pot. The only furniture in the dramatic play area was a sink, no stove, refrigerator, table/ chair set, etc. In the same classroom, there were two types of blocks - wooden unit blocks, and large cloth blocks which are more suitable for infants and toddlers. .0510(d)(1) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The thermometer in the refrigerator used to store bottles for infants registered at 50 degrees. 15A NCAC 18A .2806(j)(2) 604 Lavatories were not kept clean, in good repair and kept free of storage. A toilet seat in the classroom bathroom for school age children contained a large amount of dried feces and had not been flushed. Two other toilet bowls in the same classroom were soiled inside and there was wet and dry toilet paper along with other trash on the bathroom floors. 15A NCAC 18A .2818(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A three year old child used the classroom bathroom and returned to play with other children without first washing her hands. 15A NCAC 18A .2803(c) 721 All equipment and furnishings were not in good repair. A wooden fence post surrounding the A/C unit on the playground for two year old children was broken in two places exposing sharp edges. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not documented for June 2023. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Cleaning supplies stored in the classroom bathroom for three year old children was not locked. Supplies included a bottle of Lysol toilet bowl cleaner, a bottle of The Works toilet bowl cleaner. TB Disinfectant cleaner, and Airwick spray. The teacher stated the lock on the cabinet did not work. The director replaced the lock during my visit. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. The parent-signed medication authorization for albuterol given by staff two times daily to a two-year-old child was last signed by the parent in June 2022 and not annually as required. 10A NCAC 09 .0803(1)(a & b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Records were not available upon request verifying the center conducts monthly playground inspections. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. The physician's medical and TB test were not available for a new staff employed 5/22/23. 10A NCAC 09 .0701(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed statement was not on file to verify a new staff received a review of the center's Prevent Shaken Baby Policy prior to the staff providing care to children. .0608(d)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required to maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before August 3, 2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • an accurate, detailed description of how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Please email the letter to Audrey.davis@dhhs.nc.gov or mail two copies to: Audrey Davis PO Box 17273 Winston-Salem, NC 27116 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Please send me your updated staff and training worksheet by December 4, 2023 in preparation for your annual compliance visit which will be conducted prior to the date of your last annual compliance visit which was January 4, 2023. Make sure each staff member’s file is well organized and includes documentation of NC Credential or equivalent in their file, if applicable. Each staff’s file should include an on-going training log with training documents attached as well as a health and safety training log with training certificates attached. * You were not able to locate the file for staff member (B.S.) during today's visit. Medical records for the staff were available although the general personnel file was not. You agreed to have this staff complete new forms if you are unable to locate the file this afternoon. • Documentation of new staff orientation was not completed for M.R. employed 5/22/23. This requirement will be monitored for compliance during your upcoming annual compliance visit. * Mulch on the playground for school age children measured 4-1/2 to 5 inches in fall zones of equipment; and 5 inches in fall zones of equipment on the playground for 3 and 4 year old children. This requirement will be monitored for compliance at future visits to your facility. At the completion of this visit, the violations were reviewed with you although the visit summary could not be reviewed from my computer screen due to connectivity issues. I agreed to email the summary to you from my office at Sonja.conner@kindercare.com. You agreed to sign and return the signature page of the summary the same day you receive it. If you have any questions about today’s visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000425 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 7/20/2023 Number Present: 67 Completed Date: 7/20/2023 Age: From 0 To 11 Total Minutes: 255 Time In: 10:35 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements during a routine unannounced visit. Sonja Conner, center director, and assistant director, assisted me with the visit. Your program currently operates with a three-star license effective 8/2/22. Restrictions include first shift care and enhanced space. The NC Secretary of State website was reviewed on 7/19/23 and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 83% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • S/C Ratios • CPR • First Aid • Special Training • CRC Completed • It’s SIDS Training • Emergency Medical Care Plan • Administering Medication • Storage of Hazardous Substances • Storage of Medication • General Safety • Discipline • Adequate/Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were met. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. I observed positive interactions today. I observed children playing with toys indoors, eating lunch, and resting. Four new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of continuing staff files was conducted for the purpose of reviewing Criminal Background Checks and training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, BSAC, and Health and Safety Training. Storage and administration of medication were monitored. Medication authorization was monitored. Storage of hazardous items was monitored today and are kept in classroom cabinets. A monthly playground inspection report was not available for review. A fire drill was documented on 5/21/23 and a shelter-in-place drill on 5/16/23. The most recent fire inspection was on 1/17/23. I received a copy of the approved inspection report today. I observed a sanitation inspection was last conducted on 3/28/23 earning a Superior classification with 4 demerits. The program provides transportation to and/ or from school in the mornings and afternoons for school age children. The vehicle used to transport during the school year was not on site today. You stated you do not transport children for off-premises activities during the summer. The following violations of child care requirements were documented today as follows: Violation Number Comment Rule 468 When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. In the classroom for three-year-old children, there were not enough dramatic play materials for the children in care. The only dishes provided were four plates and a lid to a pot with no corresponding pot. The only furniture in the dramatic play area was a sink, no stove, refrigerator, table/ chair set, etc. In the same classroom, there were two types of blocks - wooden unit blocks, and large cloth blocks which are more suitable for infants and toddlers. .0510(d)(1) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The thermometer in the refrigerator used to store bottles for infants registered at 50 degrees. 15A NCAC 18A .2806(j)(2) 604 Lavatories were not kept clean, in good repair and kept free of storage. A toilet seat in the classroom bathroom for school age children contained a large amount of dried feces and had not been flushed. Two other toilet bowls in the same classroom were soiled inside and there was wet and dry toilet paper along with other trash on the bathroom floors. 15A NCAC 18A .2818(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A three year old child used the classroom bathroom and returned to play with other children without first washing her hands. 15A NCAC 18A .2803(c) 721 All equipment and furnishings were not in good repair. A wooden fence post surrounding the A/C unit on the playground for two year old children was broken in two places exposing sharp edges. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not documented for June 2023. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Cleaning supplies stored in the classroom bathroom for three year old children was not locked. Supplies included a bottle of Lysol toilet bowl cleaner, a bottle of The Works toilet bowl cleaner. TB Disinfectant cleaner, and Airwick spray. The teacher stated the lock on the cabinet did not work. The director replaced the lock during my visit. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. The parent-signed medication authorization for albuterol given by staff two times daily to a two-year-old child was last signed by the parent in June 2022 and not annually as required. 10A NCAC 09 .0803(1)(a & b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Records were not available upon request verifying the center conducts monthly playground inspections. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. The physician's medical and TB test were not available for a new staff employed 5/22/23. 10A NCAC 09 .0701(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed statement was not on file to verify a new staff received a review of the center's Prevent Shaken Baby Policy prior to the staff providing care to children. .0608(d)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required to maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before August 3, 2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • an accurate, detailed description of how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Please email the letter to Audrey.davis@dhhs.nc.gov or mail two copies to: Audrey Davis PO Box 17273 Winston-Salem, NC 27116 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Please send me your updated staff and training worksheet by December 4, 2023 in preparation for your annual compliance visit which will be conducted prior to the date of your last annual compliance visit which was January 4, 2023. Make sure each staff member’s file is well organized and includes documentation of NC Credential or equivalent in their file, if applicable. Each staff’s file should include an on-going training log with training documents attached as well as a health and safety training log with training certificates attached. * You were not able to locate the file for staff member (B.S.) during today's visit. Medical records for the staff were available although the general personnel file was not. You agreed to have this staff complete new forms if you are unable to locate the file this afternoon. • Documentation of new staff orientation was not completed for M.R. employed 5/22/23. This requirement will be monitored for compliance during your upcoming annual compliance visit. * Mulch on the playground for school age children measured 4-1/2 to 5 inches in fall zones of equipment; and 5 inches in fall zones of equipment on the playground for 3 and 4 year old children. This requirement will be monitored for compliance at future visits to your facility. At the completion of this visit, the violations were reviewed with you although the visit summary could not be reviewed from my computer screen due to connectivity issues. I agreed to email the summary to you from my office at Sonja.conner@kindercare.com. You agreed to sign and return the signature page of the summary the same day you receive it. If you have any questions about today’s visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times