Kindercare Learning Center

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: MELINDA LESCAR Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 85 Completed Date: 3/10/2026 Age: From 0 To 12 Total Minutes: 245 Time In: 09:15 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted with Melinda Lescar, Child Care Consultant, and Brenda Fletcher, Director. Your program currently operates with a Five Star license effective November 1, 2024. Restrictions include 1st shift daytime care and meets enhanced space. The NC Secretary of State website was reviewed on March 9, 2026, and KinderCare Education LLC was listed as current and active. The program’s compliance history was 88% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children in free play activities, group time, and lunch. One (1) new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Storage hazardous items were monitored today. A playground inspection was recorded February 4, 2026. A fire drill was recorded February 4, 2026. A lock down drill for the facility was recorded. January 5, 2026. The most recent fire inspection was on March 2, 2026. I observed a sanitation inspection was last conducted on October 29, 2025, earning a Superior classification. You stated that you do provide transportation in the morning for eight (8) children and in the afternoon for eighteen (18). During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored two (2) vehicles today. I observed a 2021 Chevrolet Bus tag number KS-2403 and a 2019 Chevrolet Bus tag number JN-9417. Both vehicles were clean, in good repair, had working seatbelts, had adequate tire tread and were current on inspection and insurance. Your next inspection date on both vehicles is due May 31, 2026, and the insurance is valid through December 31, 2026. The following violations were cited during today’s visit: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space 5 chipping paint was observed on a wall under the window near the bathroom. 15A NCAC 18A .2825(a) 843 A drug or medicine was administered after its expiration date. In space 3 one diaper ointment, Destin expired January 2026. 10A NCAC 09 .0803(1)(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before March 24, 2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to melinda.lescar@dhhs.nc.gov or mail two copies of the letter to: Melinda Lescar P.O. Box 25174 Winston Salem, NC 27714 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: Item# 843-In Space 3, I observed one diaper ointment, Destin that expired January 2026. The diaper ointment was removed and will be sent home with the parent today. The parent will need to complete a new medication authorization form if diaper ointment is needed. Item# 620 -I observed in Space 5, chipping paint on a wall under the window near the bathroom in the classroom that is accessible to children. It is important to keep the walls in good repair to ensure children do not pick apart the chipping paint which could result in a choking hazard. Additional Information/Consultation: Today, we discussed the new QRIS Pathway to the Stars and that you met accreditation requirements to meet Five Stars. You received your new permit on November 1, 2024. Your certificate is valid until October 1, 2028. Today, you completed the updated enhanced ratio forms since you were accredited before the new QRIS system was implemented. I observed today that you are following the enhanced ratios in all classrooms. You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Melinda Lescar, (336) 987-0960, melinda.lescar@dhhs.nc.gov or Pam Hauser, Supervisor, (336)317-5003, pamela.hauser@dhhs.nc.gov if you have questions. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: MELINDA LESCAR Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 85 Completed Date: 3/10/2026 Age: From 0 To 12 Total Minutes: 245 Time In: 09:15 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted with Melinda Lescar, Child Care Consultant, and Brenda Fletcher, Director. Your program currently operates with a Five Star license effective November 1, 2024. Restrictions include 1st shift daytime care and meets enhanced space. The NC Secretary of State website was reviewed on March 9, 2026, and KinderCare Education LLC was listed as current and active. The program’s compliance history was 88% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children in free play activities, group time, and lunch. One (1) new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Storage hazardous items were monitored today. A playground inspection was recorded February 4, 2026. A fire drill was recorded February 4, 2026. A lock down drill for the facility was recorded. January 5, 2026. The most recent fire inspection was on March 2, 2026. I observed a sanitation inspection was last conducted on October 29, 2025, earning a Superior classification. You stated that you do provide transportation in the morning for eight (8) children and in the afternoon for eighteen (18). During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored two (2) vehicles today. I observed a 2021 Chevrolet Bus tag number KS-2403 and a 2019 Chevrolet Bus tag number JN-9417. Both vehicles were clean, in good repair, had working seatbelts, had adequate tire tread and were current on inspection and insurance. Your next inspection date on both vehicles is due May 31, 2026, and the insurance is valid through December 31, 2026. The following violations were cited during today’s visit: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space 5 chipping paint was observed on a wall under the window near the bathroom. 15A NCAC 18A .2825(a) 843 A drug or medicine was administered after its expiration date. In space 3 one diaper ointment, Destin expired January 2026. 10A NCAC 09 .0803(1)(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before March 24, 2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to melinda.lescar@dhhs.nc.gov or mail two copies of the letter to: Melinda Lescar P.O. Box 25174 Winston Salem, NC 27714 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: Item# 843-In Space 3, I observed one diaper ointment, Destin that expired January 2026. The diaper ointment was removed and will be sent home with the parent today. The parent will need to complete a new medication authorization form if diaper ointment is needed. Item# 620 -I observed in Space 5, chipping paint on a wall under the window near the bathroom in the classroom that is accessible to children. It is important to keep the walls in good repair to ensure children do not pick apart the chipping paint which could result in a choking hazard. Additional Information/Consultation: Today, we discussed the new QRIS Pathway to the Stars and that you met accreditation requirements to meet Five Stars. You received your new permit on November 1, 2024. Your certificate is valid until October 1, 2028. Today, you completed the updated enhanced ratio forms since you were accredited before the new QRIS system was implemented. I observed today that you are following the enhanced ratios in all classrooms. You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Melinda Lescar, (336) 987-0960, melinda.lescar@dhhs.nc.gov or Pam Hauser, Supervisor, (336)317-5003, pamela.hauser@dhhs.nc.gov if you have questions. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: TAMMY CHILDRESS Operation Type: Center Case Number: Visit Date: 10/3/2025 Number Present: 59 Completed Date: 10/3/2025 Age: From 0 To 5 Total Minutes: 335 Time In: 09:00 AM Time Out: 12:45 PM Time In: 01:50 PM Time Out: 03:40 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for compliance with applicable child care requirements for an annual compliance visit. The visit was conducted with Brenda Fletcher, Administrator. The program currently operates with a Five-Star License issued on November 1, 2024. The last annual compliance visit was conducted on October 8, 2024. The last sanitation inspection was completed June 17, 2025, with a “Superior” classification and six demerits. The last fire inspection was conducted on March 3, 2025, and the facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history is currently 89%. The NC Secretary of State website was reviewed today and the owner, KinderCare Education LLC, was listed as current and active. All indoor and outdoor spaces approved for child care were monitored during today’s visit. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Children in care were observed to be engaged in free choice activities, outdoor play, lunch and nap. Lunch was observed and consisted of macaroni and cheese, green beans, whole grain roll and apple slices/apple sauce. Children under twelve months old were observed to receive care according to individual needs including diapering and bottle feeding. Program records including fire drills, emergency drills, EPR Plan, and playground inspection, required postings, nutrition, storage of hazardous items and storage of and administration of medication was monitored today. Staff and children’s files were monitored by DCDEE procedures. The facility meets requirements for transportation. Two vehicles (2019 and 2021 Chevrolet small buses) are used to transport school age children to and from school and on summer field trips. Each vehicle was monitored, and insurance and registration were observed to be valid, the bus log, permission to transport, and emergency information with a picture of each child being transported were contained in binders on the vehicles. No visible hazards were observed. The following violation(s) were documented: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The FRP (fiberglass reinforced plastic) panel on the wall in Space 6 at the children's bookshelf was cracked and loose from the wall. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. The rubber surfacing on the steps and platform on one of climbing/slide structures on Playground 2, is peeling and cracked. The damaged areas had been covered with duct tape that was loosened by use and weather. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Kay QSR Restroom Cleaner/Toilet Bowl Cleaner, and Glass Cleaner with multiple warnings was not in locked storage in Space 6 and Space 7. .2820(b) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. Brick surrounding a water spigot on a wall on Playground #2 was missing and had been filled with foam installation. .0604(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 17, 2025, I must receive compliance documentation that describes accurately and in detail how and when the violations were corrected. The documentation must also include the facility ID number, date the documentation is being submitted, title of the person signing the documentation, and each violation item number. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to tammy.childress@dhhs.nc.gov. Technical Assistance and Consultation provided during today’s visit: The ABCMS roster report must be updated as staff are hired or separate from employment. You might consider adding a section/note to the Staff File Checklist as reminder to complete this task that states “ABCMS ROSTER REPORT UPDATED WITH EMPLOYEE INFORMATION” and list a date. You have received email communications from the Division of Child Development and Early Education regarding Quality Rating Improvement System (QRIS) Modernization and attended a meeting reviewing the three pathways. You were issued a Five Star License on November 1, 2024, based upon NAEYC Accreditation, which aligns with Pathway 3 of the QRIS. On-Going Professional Development In addition to the required Health and Safety Trainings, staff can access professional development training on the DCDEE website in Moodle under Early Childhood Professional Development in the categories of Child Care and Development Fund (CCDF), Orientation and Regulatory. Updated training modules are being added, including a Child Care Rule Rollout with new rules effective July 1, 2025, found under the Regulatory tab. Specifically, under the Orientation tab, I would encourage all staff to complete the training for “Child Development Module.” This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID username and password is needed to access the DCDEE Moodle. If you experience problems with Moodle, contact dcdee_moodle_support@dhhs.nc.gov for assistance. For other training-related questions, please contact the Training and Program Development Consultant, Amia Eaton by calling (919) 814-6365 or emailing her at Amia.Eaton@dhhs.nc.gov During today’s visit, Melinda Lescar, Child Care Consultant, accompanied me. Ms. Lescar will be assigned as the Child Care Consultant for your facility. If you have questions or need assistance prior to that time, please contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have questions or need assistance regarding today’s visit, you may contact me at tammy.childress@dhhs.nc.gov, or by telephone at (336)317-6436. If you have concerns regarding today’s visit or concerns regarding any violations documented during today’s visit, you may contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: TAMMY CHILDRESS Operation Type: Center Case Number: Visit Date: 10/3/2025 Number Present: 59 Completed Date: 10/3/2025 Age: From 0 To 5 Total Minutes: 335 Time In: 09:00 AM Time Out: 12:45 PM Time In: 01:50 PM Time Out: 03:40 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for compliance with applicable child care requirements for an annual compliance visit. The visit was conducted with Brenda Fletcher, Administrator. The program currently operates with a Five-Star License issued on November 1, 2024. The last annual compliance visit was conducted on October 8, 2024. The last sanitation inspection was completed June 17, 2025, with a “Superior” classification and six demerits. The last fire inspection was conducted on March 3, 2025, and the facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history is currently 89%. The NC Secretary of State website was reviewed today and the owner, KinderCare Education LLC, was listed as current and active. All indoor and outdoor spaces approved for child care were monitored during today’s visit. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Children in care were observed to be engaged in free choice activities, outdoor play, lunch and nap. Lunch was observed and consisted of macaroni and cheese, green beans, whole grain roll and apple slices/apple sauce. Children under twelve months old were observed to receive care according to individual needs including diapering and bottle feeding. Program records including fire drills, emergency drills, EPR Plan, and playground inspection, required postings, nutrition, storage of hazardous items and storage of and administration of medication was monitored today. Staff and children’s files were monitored by DCDEE procedures. The facility meets requirements for transportation. Two vehicles (2019 and 2021 Chevrolet small buses) are used to transport school age children to and from school and on summer field trips. Each vehicle was monitored, and insurance and registration were observed to be valid, the bus log, permission to transport, and emergency information with a picture of each child being transported were contained in binders on the vehicles. No visible hazards were observed. The following violation(s) were documented: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The FRP (fiberglass reinforced plastic) panel on the wall in Space 6 at the children's bookshelf was cracked and loose from the wall. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. The rubber surfacing on the steps and platform on one of climbing/slide structures on Playground 2, is peeling and cracked. The damaged areas had been covered with duct tape that was loosened by use and weather. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Kay QSR Restroom Cleaner/Toilet Bowl Cleaner, and Glass Cleaner with multiple warnings was not in locked storage in Space 6 and Space 7. .2820(b) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. Brick surrounding a water spigot on a wall on Playground #2 was missing and had been filled with foam installation. .0604(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 17, 2025, I must receive compliance documentation that describes accurately and in detail how and when the violations were corrected. The documentation must also include the facility ID number, date the documentation is being submitted, title of the person signing the documentation, and each violation item number. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to tammy.childress@dhhs.nc.gov. Technical Assistance and Consultation provided during today’s visit: The ABCMS roster report must be updated as staff are hired or separate from employment. You might consider adding a section/note to the Staff File Checklist as reminder to complete this task that states “ABCMS ROSTER REPORT UPDATED WITH EMPLOYEE INFORMATION” and list a date. You have received email communications from the Division of Child Development and Early Education regarding Quality Rating Improvement System (QRIS) Modernization and attended a meeting reviewing the three pathways. You were issued a Five Star License on November 1, 2024, based upon NAEYC Accreditation, which aligns with Pathway 3 of the QRIS. On-Going Professional Development In addition to the required Health and Safety Trainings, staff can access professional development training on the DCDEE website in Moodle under Early Childhood Professional Development in the categories of Child Care and Development Fund (CCDF), Orientation and Regulatory. Updated training modules are being added, including a Child Care Rule Rollout with new rules effective July 1, 2025, found under the Regulatory tab. Specifically, under the Orientation tab, I would encourage all staff to complete the training for “Child Development Module.” This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID username and password is needed to access the DCDEE Moodle. If you experience problems with Moodle, contact dcdee_moodle_support@dhhs.nc.gov for assistance. For other training-related questions, please contact the Training and Program Development Consultant, Amia Eaton by calling (919) 814-6365 or emailing her at Amia.Eaton@dhhs.nc.gov During today’s visit, Melinda Lescar, Child Care Consultant, accompanied me. Ms. Lescar will be assigned as the Child Care Consultant for your facility. If you have questions or need assistance prior to that time, please contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have questions or need assistance regarding today’s visit, you may contact me at tammy.childress@dhhs.nc.gov, or by telephone at (336)317-6436. If you have concerns regarding today’s visit or concerns regarding any violations documented during today’s visit, you may contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: VACANT TEAM 2 Operation Type: Center Case Number: Visit Date: 10/8/2024 Number Present: 68 Completed Date: 10/8/2024 Age: From 0 To 4 Total Minutes: -525 Time In: 09:15 AM Time Out: 12:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this KinderCare Learning Center to monitor compliance with applicable childcare requirements. This visit was conducted by Karen Young, Childcare Consultant, and Pam Hauser, Supervisor, with Brenda Fletcher, Administer. Your program currently operates with a THREE (3) Star license. Restrictions include 1st shift, daytime care, meets enhanced space. The license was observed, and the restrictions were found in compliance. Your last annual compliance visit was 10/11/23. The NC Secretary of State website was reviewed on 10/8/24 and KinderCare Education, LLC was listed as current and active. The program’s compliance history was 90% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having free choice play, exploring books, having art time and having gross motor play outdoors. I observed that developmentally appropriate materials and activities were available to the children in the classrooms. Your facility uses KinderCare curriculum called Early Foundations. The last annual compliance visit was conducted on 10/11/23. A sanitation inspection was completed 8/5/24 with a Superior classification and eight (8) demerits. The last fire inspection was conducted 3/4/24. I received a copy of this inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 9/3/24. A shelter in place drill was documented on 10/1/24. An outdoor inspection was documented on 9/3/24. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. There was one (1) inhaler for a child in the toddler room. I observed there was no medical action plan for this medication. You stated that you do provide transportation in the morning and afternoon for children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored two (2) vehicles today. I observed a 2019 and a 2021 Chevrolet minibus, tag numbers JN 9417 (bus # 19098) and tag KS2402 (bus #21153). The vehicle needed sweeping out and trash thrown away. The buses were in good repair, had working seatbelts, had adequate tire tread, and were current on inspection and insurance. Your next inspection date on this vehicle is due 5/31/25 and the insurance is valid through Arch Insurance Company. The following violations were cited during today’s visit: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. I observed one child that did not have a date on the bottle of human milk. 15A NCAC 18A .2804(d) 807 A safe indoor and outdoor environment was not provided for the children. Cement footings were exposed on the large playground posing a tripping/falling hazard to children. Mulch does not go up to meet the edge of the sidewalk on the toddler playground. 10A NCAC 09 .0601(a) 853 Incident logs were not completed and maintained as required.There was one (1) incident report that was not logged on the Incident Report Log from 6/17/24. .0802(g)(1-6) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. Two (2) children's application and information was not in the EPR file. .0607(d)(10) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. There was one child who did not have a Medical Action Plan for the asthma medication. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. I observed there was one child with diaper cream that listed "as needed". .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) COMMENTS SECTION: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before Tuesday, October 22, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to karen.young@dhhs.nc.gov or mail two copies of the letter to: Karen Young P.O. Box 1012 Lewisville, NC 27023 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Emergency medications are required to have an action plan on file and in the classroom with the medication. See Child Care Rule 10A NCAC 09 .0801(b). • Incident reports are to be logged in the Incident Log to reflect each incident report. See Child Care Rule 10A NCAC 09 .0802(g)(1-6). • Names and dates should be placed on the infant feeding bottles daily. See Sanitation Rule .2804 (d). • Each child should have an application on file and have their emergency information on file. See Child Care Rule 10A NCAC 09. 0607 (d)(10). • Diaper creams and ointments should not have the direction of “as needed” on the Permission to Administer form. See Child Care Rule 10A NCAC 09 .0803 (7)(a-g). • Exposed cement footings should be covered with mulch and mulch brought up to the level of the sidewalk to prevent tripping/fall hazard. See Child Care Rule 10A NCAC 09 .0601(a) Consultation during today’s visit included: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The cohorts no longer exist. You may want to check out the NCRLAP website and look at “Connecting to the Three’s” which gives you information on ECERS-3 and ITERS-3 which will be used beginning 2/1/25. • The three (3) pathways to the new QRIS and is coming soon. Additional information will be shared with you as more updates are shared with consultants. • Rake mulch back up under slides for fall zones. * We suggest doing fire drills in the afternoons and various times during the day to include school age children. * When receiving the fire inspection form from the fire marshall be sure he has checked the approved and satisfactory. • Consider putting a cover over the window sills to prevent children biting and chewing on the wood at windows. • You have until November 1st 2024 to complete enrollment and/or testing with Clean Water for US Kids/RTI for lead water, lead based paint, and asbestos. During today's visit we received the facility's certificate of accredtation through NCAEYC. The additional form needing to be completed will be emailed to you. Please note that rule making for NC's Quality Rating Improvement System (QRIS) is an ongoing process led by the NC Child Care Commission. Once Child Care rules are adopted, there may be addtional requirements that apply to the accreditation lcensure pathway, such as staff child ratio requirements and a way to increase the star rating if your accreditation results in a three star license. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Karen Young, Child Care Consultant (336) 817-2689 karen.young@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: VACANT TEAM 2 Operation Type: Center Case Number: Visit Date: 10/8/2024 Number Present: 68 Completed Date: 10/8/2024 Age: From 0 To 4 Total Minutes: -525 Time In: 09:15 AM Time Out: 12:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this KinderCare Learning Center to monitor compliance with applicable childcare requirements. This visit was conducted by Karen Young, Childcare Consultant, and Pam Hauser, Supervisor, with Brenda Fletcher, Administer. Your program currently operates with a THREE (3) Star license. Restrictions include 1st shift, daytime care, meets enhanced space. The license was observed, and the restrictions were found in compliance. Your last annual compliance visit was 10/11/23. The NC Secretary of State website was reviewed on 10/8/24 and KinderCare Education, LLC was listed as current and active. The program’s compliance history was 90% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having free choice play, exploring books, having art time and having gross motor play outdoors. I observed that developmentally appropriate materials and activities were available to the children in the classrooms. Your facility uses KinderCare curriculum called Early Foundations. The last annual compliance visit was conducted on 10/11/23. A sanitation inspection was completed 8/5/24 with a Superior classification and eight (8) demerits. The last fire inspection was conducted 3/4/24. I received a copy of this inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 9/3/24. A shelter in place drill was documented on 10/1/24. An outdoor inspection was documented on 9/3/24. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. There was one (1) inhaler for a child in the toddler room. I observed there was no medical action plan for this medication. You stated that you do provide transportation in the morning and afternoon for children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored two (2) vehicles today. I observed a 2019 and a 2021 Chevrolet minibus, tag numbers JN 9417 (bus # 19098) and tag KS2402 (bus #21153). The vehicle needed sweeping out and trash thrown away. The buses were in good repair, had working seatbelts, had adequate tire tread, and were current on inspection and insurance. Your next inspection date on this vehicle is due 5/31/25 and the insurance is valid through Arch Insurance Company. The following violations were cited during today’s visit: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. I observed one child that did not have a date on the bottle of human milk. 15A NCAC 18A .2804(d) 807 A safe indoor and outdoor environment was not provided for the children. Cement footings were exposed on the large playground posing a tripping/falling hazard to children. Mulch does not go up to meet the edge of the sidewalk on the toddler playground. 10A NCAC 09 .0601(a) 853 Incident logs were not completed and maintained as required.There was one (1) incident report that was not logged on the Incident Report Log from 6/17/24. .0802(g)(1-6) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. Two (2) children's application and information was not in the EPR file. .0607(d)(10) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. There was one child who did not have a Medical Action Plan for the asthma medication. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. I observed there was one child with diaper cream that listed "as needed". .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) COMMENTS SECTION: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before Tuesday, October 22, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to karen.young@dhhs.nc.gov or mail two copies of the letter to: Karen Young P.O. Box 1012 Lewisville, NC 27023 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Emergency medications are required to have an action plan on file and in the classroom with the medication. See Child Care Rule 10A NCAC 09 .0801(b). • Incident reports are to be logged in the Incident Log to reflect each incident report. See Child Care Rule 10A NCAC 09 .0802(g)(1-6). • Names and dates should be placed on the infant feeding bottles daily. See Sanitation Rule .2804 (d). • Each child should have an application on file and have their emergency information on file. See Child Care Rule 10A NCAC 09. 0607 (d)(10). • Diaper creams and ointments should not have the direction of “as needed” on the Permission to Administer form. See Child Care Rule 10A NCAC 09 .0803 (7)(a-g). • Exposed cement footings should be covered with mulch and mulch brought up to the level of the sidewalk to prevent tripping/fall hazard. See Child Care Rule 10A NCAC 09 .0601(a) Consultation during today’s visit included: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The cohorts no longer exist. You may want to check out the NCRLAP website and look at “Connecting to the Three’s” which gives you information on ECERS-3 and ITERS-3 which will be used beginning 2/1/25. • The three (3) pathways to the new QRIS and is coming soon. Additional information will be shared with you as more updates are shared with consultants. • Rake mulch back up under slides for fall zones. * We suggest doing fire drills in the afternoons and various times during the day to include school age children. * When receiving the fire inspection form from the fire marshall be sure he has checked the approved and satisfactory. • Consider putting a cover over the window sills to prevent children biting and chewing on the wood at windows. • You have until November 1st 2024 to complete enrollment and/or testing with Clean Water for US Kids/RTI for lead water, lead based paint, and asbestos. During today's visit we received the facility's certificate of accredtation through NCAEYC. The additional form needing to be completed will be emailed to you. Please note that rule making for NC's Quality Rating Improvement System (QRIS) is an ongoing process led by the NC Child Care Commission. Once Child Care rules are adopted, there may be addtional requirements that apply to the accreditation lcensure pathway, such as staff child ratio requirements and a way to increase the star rating if your accreditation results in a three star license. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Karen Young, Child Care Consultant (336) 817-2689 karen.young@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0801 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: VACANT TEAM 2 Operation Type: Center Case Number: Visit Date: 10/8/2024 Number Present: 68 Completed Date: 10/8/2024 Age: From 0 To 4 Total Minutes: -525 Time In: 09:15 AM Time Out: 12:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this KinderCare Learning Center to monitor compliance with applicable childcare requirements. This visit was conducted by Karen Young, Childcare Consultant, and Pam Hauser, Supervisor, with Brenda Fletcher, Administer. Your program currently operates with a THREE (3) Star license. Restrictions include 1st shift, daytime care, meets enhanced space. The license was observed, and the restrictions were found in compliance. Your last annual compliance visit was 10/11/23. The NC Secretary of State website was reviewed on 10/8/24 and KinderCare Education, LLC was listed as current and active. The program’s compliance history was 90% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having free choice play, exploring books, having art time and having gross motor play outdoors. I observed that developmentally appropriate materials and activities were available to the children in the classrooms. Your facility uses KinderCare curriculum called Early Foundations. The last annual compliance visit was conducted on 10/11/23. A sanitation inspection was completed 8/5/24 with a Superior classification and eight (8) demerits. The last fire inspection was conducted 3/4/24. I received a copy of this inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 9/3/24. A shelter in place drill was documented on 10/1/24. An outdoor inspection was documented on 9/3/24. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. There was one (1) inhaler for a child in the toddler room. I observed there was no medical action plan for this medication. You stated that you do provide transportation in the morning and afternoon for children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored two (2) vehicles today. I observed a 2019 and a 2021 Chevrolet minibus, tag numbers JN 9417 (bus # 19098) and tag KS2402 (bus #21153). The vehicle needed sweeping out and trash thrown away. The buses were in good repair, had working seatbelts, had adequate tire tread, and were current on inspection and insurance. Your next inspection date on this vehicle is due 5/31/25 and the insurance is valid through Arch Insurance Company. The following violations were cited during today’s visit: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. I observed one child that did not have a date on the bottle of human milk. 15A NCAC 18A .2804(d) 807 A safe indoor and outdoor environment was not provided for the children. Cement footings were exposed on the large playground posing a tripping/falling hazard to children. Mulch does not go up to meet the edge of the sidewalk on the toddler playground. 10A NCAC 09 .0601(a) 853 Incident logs were not completed and maintained as required.There was one (1) incident report that was not logged on the Incident Report Log from 6/17/24. .0802(g)(1-6) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. Two (2) children's application and information was not in the EPR file. .0607(d)(10) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. There was one child who did not have a Medical Action Plan for the asthma medication. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. I observed there was one child with diaper cream that listed "as needed". .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) COMMENTS SECTION: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before Tuesday, October 22, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to karen.young@dhhs.nc.gov or mail two copies of the letter to: Karen Young P.O. Box 1012 Lewisville, NC 27023 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Emergency medications are required to have an action plan on file and in the classroom with the medication. See Child Care Rule 10A NCAC 09 .0801(b). • Incident reports are to be logged in the Incident Log to reflect each incident report. See Child Care Rule 10A NCAC 09 .0802(g)(1-6). • Names and dates should be placed on the infant feeding bottles daily. See Sanitation Rule .2804 (d). • Each child should have an application on file and have their emergency information on file. See Child Care Rule 10A NCAC 09. 0607 (d)(10). • Diaper creams and ointments should not have the direction of “as needed” on the Permission to Administer form. See Child Care Rule 10A NCAC 09 .0803 (7)(a-g). • Exposed cement footings should be covered with mulch and mulch brought up to the level of the sidewalk to prevent tripping/fall hazard. See Child Care Rule 10A NCAC 09 .0601(a) Consultation during today’s visit included: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The cohorts no longer exist. You may want to check out the NCRLAP website and look at “Connecting to the Three’s” which gives you information on ECERS-3 and ITERS-3 which will be used beginning 2/1/25. • The three (3) pathways to the new QRIS and is coming soon. Additional information will be shared with you as more updates are shared with consultants. • Rake mulch back up under slides for fall zones. * We suggest doing fire drills in the afternoons and various times during the day to include school age children. * When receiving the fire inspection form from the fire marshall be sure he has checked the approved and satisfactory. • Consider putting a cover over the window sills to prevent children biting and chewing on the wood at windows. • You have until November 1st 2024 to complete enrollment and/or testing with Clean Water for US Kids/RTI for lead water, lead based paint, and asbestos. During today's visit we received the facility's certificate of accredtation through NCAEYC. The additional form needing to be completed will be emailed to you. Please note that rule making for NC's Quality Rating Improvement System (QRIS) is an ongoing process led by the NC Child Care Commission. Once Child Care rules are adopted, there may be addtional requirements that apply to the accreditation lcensure pathway, such as staff child ratio requirements and a way to increase the star rating if your accreditation results in a three star license. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Karen Young, Child Care Consultant (336) 817-2689 karen.young@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: VACANT TEAM 2 Operation Type: Center Case Number: Visit Date: 10/8/2024 Number Present: 68 Completed Date: 10/8/2024 Age: From 0 To 4 Total Minutes: -525 Time In: 09:15 AM Time Out: 12:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this KinderCare Learning Center to monitor compliance with applicable childcare requirements. This visit was conducted by Karen Young, Childcare Consultant, and Pam Hauser, Supervisor, with Brenda Fletcher, Administer. Your program currently operates with a THREE (3) Star license. Restrictions include 1st shift, daytime care, meets enhanced space. The license was observed, and the restrictions were found in compliance. Your last annual compliance visit was 10/11/23. The NC Secretary of State website was reviewed on 10/8/24 and KinderCare Education, LLC was listed as current and active. The program’s compliance history was 90% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having free choice play, exploring books, having art time and having gross motor play outdoors. I observed that developmentally appropriate materials and activities were available to the children in the classrooms. Your facility uses KinderCare curriculum called Early Foundations. The last annual compliance visit was conducted on 10/11/23. A sanitation inspection was completed 8/5/24 with a Superior classification and eight (8) demerits. The last fire inspection was conducted 3/4/24. I received a copy of this inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 9/3/24. A shelter in place drill was documented on 10/1/24. An outdoor inspection was documented on 9/3/24. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. There was one (1) inhaler for a child in the toddler room. I observed there was no medical action plan for this medication. You stated that you do provide transportation in the morning and afternoon for children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored two (2) vehicles today. I observed a 2019 and a 2021 Chevrolet minibus, tag numbers JN 9417 (bus # 19098) and tag KS2402 (bus #21153). The vehicle needed sweeping out and trash thrown away. The buses were in good repair, had working seatbelts, had adequate tire tread, and were current on inspection and insurance. Your next inspection date on this vehicle is due 5/31/25 and the insurance is valid through Arch Insurance Company. The following violations were cited during today’s visit: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. I observed one child that did not have a date on the bottle of human milk. 15A NCAC 18A .2804(d) 807 A safe indoor and outdoor environment was not provided for the children. Cement footings were exposed on the large playground posing a tripping/falling hazard to children. Mulch does not go up to meet the edge of the sidewalk on the toddler playground. 10A NCAC 09 .0601(a) 853 Incident logs were not completed and maintained as required.There was one (1) incident report that was not logged on the Incident Report Log from 6/17/24. .0802(g)(1-6) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. Two (2) children's application and information was not in the EPR file. .0607(d)(10) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. There was one child who did not have a Medical Action Plan for the asthma medication. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. I observed there was one child with diaper cream that listed "as needed". .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) COMMENTS SECTION: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before Tuesday, October 22, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to karen.young@dhhs.nc.gov or mail two copies of the letter to: Karen Young P.O. Box 1012 Lewisville, NC 27023 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Emergency medications are required to have an action plan on file and in the classroom with the medication. See Child Care Rule 10A NCAC 09 .0801(b). • Incident reports are to be logged in the Incident Log to reflect each incident report. See Child Care Rule 10A NCAC 09 .0802(g)(1-6). • Names and dates should be placed on the infant feeding bottles daily. See Sanitation Rule .2804 (d). • Each child should have an application on file and have their emergency information on file. See Child Care Rule 10A NCAC 09. 0607 (d)(10). • Diaper creams and ointments should not have the direction of “as needed” on the Permission to Administer form. See Child Care Rule 10A NCAC 09 .0803 (7)(a-g). • Exposed cement footings should be covered with mulch and mulch brought up to the level of the sidewalk to prevent tripping/fall hazard. See Child Care Rule 10A NCAC 09 .0601(a) Consultation during today’s visit included: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The cohorts no longer exist. You may want to check out the NCRLAP website and look at “Connecting to the Three’s” which gives you information on ECERS-3 and ITERS-3 which will be used beginning 2/1/25. • The three (3) pathways to the new QRIS and is coming soon. Additional information will be shared with you as more updates are shared with consultants. • Rake mulch back up under slides for fall zones. * We suggest doing fire drills in the afternoons and various times during the day to include school age children. * When receiving the fire inspection form from the fire marshall be sure he has checked the approved and satisfactory. • Consider putting a cover over the window sills to prevent children biting and chewing on the wood at windows. • You have until November 1st 2024 to complete enrollment and/or testing with Clean Water for US Kids/RTI for lead water, lead based paint, and asbestos. During today's visit we received the facility's certificate of accredtation through NCAEYC. The additional form needing to be completed will be emailed to you. Please note that rule making for NC's Quality Rating Improvement System (QRIS) is an ongoing process led by the NC Child Care Commission. Once Child Care rules are adopted, there may be addtional requirements that apply to the accreditation lcensure pathway, such as staff child ratio requirements and a way to increase the star rating if your accreditation results in a three star license. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Karen Young, Child Care Consultant (336) 817-2689 karen.young@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: VACANT TEAM 2 Operation Type: Center Case Number: Visit Date: 10/8/2024 Number Present: 68 Completed Date: 10/8/2024 Age: From 0 To 4 Total Minutes: -525 Time In: 09:15 AM Time Out: 12:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this KinderCare Learning Center to monitor compliance with applicable childcare requirements. This visit was conducted by Karen Young, Childcare Consultant, and Pam Hauser, Supervisor, with Brenda Fletcher, Administer. Your program currently operates with a THREE (3) Star license. Restrictions include 1st shift, daytime care, meets enhanced space. The license was observed, and the restrictions were found in compliance. Your last annual compliance visit was 10/11/23. The NC Secretary of State website was reviewed on 10/8/24 and KinderCare Education, LLC was listed as current and active. The program’s compliance history was 90% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having free choice play, exploring books, having art time and having gross motor play outdoors. I observed that developmentally appropriate materials and activities were available to the children in the classrooms. Your facility uses KinderCare curriculum called Early Foundations. The last annual compliance visit was conducted on 10/11/23. A sanitation inspection was completed 8/5/24 with a Superior classification and eight (8) demerits. The last fire inspection was conducted 3/4/24. I received a copy of this inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 9/3/24. A shelter in place drill was documented on 10/1/24. An outdoor inspection was documented on 9/3/24. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. There was one (1) inhaler for a child in the toddler room. I observed there was no medical action plan for this medication. You stated that you do provide transportation in the morning and afternoon for children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored two (2) vehicles today. I observed a 2019 and a 2021 Chevrolet minibus, tag numbers JN 9417 (bus # 19098) and tag KS2402 (bus #21153). The vehicle needed sweeping out and trash thrown away. The buses were in good repair, had working seatbelts, had adequate tire tread, and were current on inspection and insurance. Your next inspection date on this vehicle is due 5/31/25 and the insurance is valid through Arch Insurance Company. The following violations were cited during today’s visit: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. I observed one child that did not have a date on the bottle of human milk. 15A NCAC 18A .2804(d) 807 A safe indoor and outdoor environment was not provided for the children. Cement footings were exposed on the large playground posing a tripping/falling hazard to children. Mulch does not go up to meet the edge of the sidewalk on the toddler playground. 10A NCAC 09 .0601(a) 853 Incident logs were not completed and maintained as required.There was one (1) incident report that was not logged on the Incident Report Log from 6/17/24. .0802(g)(1-6) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. Two (2) children's application and information was not in the EPR file. .0607(d)(10) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. There was one child who did not have a Medical Action Plan for the asthma medication. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. I observed there was one child with diaper cream that listed "as needed". .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) COMMENTS SECTION: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before Tuesday, October 22, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to karen.young@dhhs.nc.gov or mail two copies of the letter to: Karen Young P.O. Box 1012 Lewisville, NC 27023 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Emergency medications are required to have an action plan on file and in the classroom with the medication. See Child Care Rule 10A NCAC 09 .0801(b). • Incident reports are to be logged in the Incident Log to reflect each incident report. See Child Care Rule 10A NCAC 09 .0802(g)(1-6). • Names and dates should be placed on the infant feeding bottles daily. See Sanitation Rule .2804 (d). • Each child should have an application on file and have their emergency information on file. See Child Care Rule 10A NCAC 09. 0607 (d)(10). • Diaper creams and ointments should not have the direction of “as needed” on the Permission to Administer form. See Child Care Rule 10A NCAC 09 .0803 (7)(a-g). • Exposed cement footings should be covered with mulch and mulch brought up to the level of the sidewalk to prevent tripping/fall hazard. See Child Care Rule 10A NCAC 09 .0601(a) Consultation during today’s visit included: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The cohorts no longer exist. You may want to check out the NCRLAP website and look at “Connecting to the Three’s” which gives you information on ECERS-3 and ITERS-3 which will be used beginning 2/1/25. • The three (3) pathways to the new QRIS and is coming soon. Additional information will be shared with you as more updates are shared with consultants. • Rake mulch back up under slides for fall zones. * We suggest doing fire drills in the afternoons and various times during the day to include school age children. * When receiving the fire inspection form from the fire marshall be sure he has checked the approved and satisfactory. • Consider putting a cover over the window sills to prevent children biting and chewing on the wood at windows. • You have until November 1st 2024 to complete enrollment and/or testing with Clean Water for US Kids/RTI for lead water, lead based paint, and asbestos. During today's visit we received the facility's certificate of accredtation through NCAEYC. The additional form needing to be completed will be emailed to you. Please note that rule making for NC's Quality Rating Improvement System (QRIS) is an ongoing process led by the NC Child Care Commission. Once Child Care rules are adopted, there may be addtional requirements that apply to the accreditation lcensure pathway, such as staff child ratio requirements and a way to increase the star rating if your accreditation results in a three star license. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Karen Young, Child Care Consultant (336) 817-2689 karen.young@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09. 0607 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: VACANT TEAM 2 Operation Type: Center Case Number: Visit Date: 10/8/2024 Number Present: 68 Completed Date: 10/8/2024 Age: From 0 To 4 Total Minutes: -525 Time In: 09:15 AM Time Out: 12:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this KinderCare Learning Center to monitor compliance with applicable childcare requirements. This visit was conducted by Karen Young, Childcare Consultant, and Pam Hauser, Supervisor, with Brenda Fletcher, Administer. Your program currently operates with a THREE (3) Star license. Restrictions include 1st shift, daytime care, meets enhanced space. The license was observed, and the restrictions were found in compliance. Your last annual compliance visit was 10/11/23. The NC Secretary of State website was reviewed on 10/8/24 and KinderCare Education, LLC was listed as current and active. The program’s compliance history was 90% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having free choice play, exploring books, having art time and having gross motor play outdoors. I observed that developmentally appropriate materials and activities were available to the children in the classrooms. Your facility uses KinderCare curriculum called Early Foundations. The last annual compliance visit was conducted on 10/11/23. A sanitation inspection was completed 8/5/24 with a Superior classification and eight (8) demerits. The last fire inspection was conducted 3/4/24. I received a copy of this inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 9/3/24. A shelter in place drill was documented on 10/1/24. An outdoor inspection was documented on 9/3/24. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. There was one (1) inhaler for a child in the toddler room. I observed there was no medical action plan for this medication. You stated that you do provide transportation in the morning and afternoon for children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored two (2) vehicles today. I observed a 2019 and a 2021 Chevrolet minibus, tag numbers JN 9417 (bus # 19098) and tag KS2402 (bus #21153). The vehicle needed sweeping out and trash thrown away. The buses were in good repair, had working seatbelts, had adequate tire tread, and were current on inspection and insurance. Your next inspection date on this vehicle is due 5/31/25 and the insurance is valid through Arch Insurance Company. The following violations were cited during today’s visit: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. I observed one child that did not have a date on the bottle of human milk. 15A NCAC 18A .2804(d) 807 A safe indoor and outdoor environment was not provided for the children. Cement footings were exposed on the large playground posing a tripping/falling hazard to children. Mulch does not go up to meet the edge of the sidewalk on the toddler playground. 10A NCAC 09 .0601(a) 853 Incident logs were not completed and maintained as required.There was one (1) incident report that was not logged on the Incident Report Log from 6/17/24. .0802(g)(1-6) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. Two (2) children's application and information was not in the EPR file. .0607(d)(10) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. There was one child who did not have a Medical Action Plan for the asthma medication. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. I observed there was one child with diaper cream that listed "as needed". .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) COMMENTS SECTION: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before Tuesday, October 22, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to karen.young@dhhs.nc.gov or mail two copies of the letter to: Karen Young P.O. Box 1012 Lewisville, NC 27023 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Emergency medications are required to have an action plan on file and in the classroom with the medication. See Child Care Rule 10A NCAC 09 .0801(b). • Incident reports are to be logged in the Incident Log to reflect each incident report. See Child Care Rule 10A NCAC 09 .0802(g)(1-6). • Names and dates should be placed on the infant feeding bottles daily. See Sanitation Rule .2804 (d). • Each child should have an application on file and have their emergency information on file. See Child Care Rule 10A NCAC 09. 0607 (d)(10). • Diaper creams and ointments should not have the direction of “as needed” on the Permission to Administer form. See Child Care Rule 10A NCAC 09 .0803 (7)(a-g). • Exposed cement footings should be covered with mulch and mulch brought up to the level of the sidewalk to prevent tripping/fall hazard. See Child Care Rule 10A NCAC 09 .0601(a) Consultation during today’s visit included: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The cohorts no longer exist. You may want to check out the NCRLAP website and look at “Connecting to the Three’s” which gives you information on ECERS-3 and ITERS-3 which will be used beginning 2/1/25. • The three (3) pathways to the new QRIS and is coming soon. Additional information will be shared with you as more updates are shared with consultants. • Rake mulch back up under slides for fall zones. * We suggest doing fire drills in the afternoons and various times during the day to include school age children. * When receiving the fire inspection form from the fire marshall be sure he has checked the approved and satisfactory. • Consider putting a cover over the window sills to prevent children biting and chewing on the wood at windows. • You have until November 1st 2024 to complete enrollment and/or testing with Clean Water for US Kids/RTI for lead water, lead based paint, and asbestos. During today's visit we received the facility's certificate of accredtation through NCAEYC. The additional form needing to be completed will be emailed to you. Please note that rule making for NC's Quality Rating Improvement System (QRIS) is an ongoing process led by the NC Child Care Commission. Once Child Care rules are adopted, there may be addtional requirements that apply to the accreditation lcensure pathway, such as staff child ratio requirements and a way to increase the star rating if your accreditation results in a three star license. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Karen Young, Child Care Consultant (336) 817-2689 karen.young@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: VACANT TEAM 2 Operation Type: Center Case Number: Visit Date: 10/8/2024 Number Present: 68 Completed Date: 10/8/2024 Age: From 0 To 4 Total Minutes: -525 Time In: 09:15 AM Time Out: 12:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this KinderCare Learning Center to monitor compliance with applicable childcare requirements. This visit was conducted by Karen Young, Childcare Consultant, and Pam Hauser, Supervisor, with Brenda Fletcher, Administer. Your program currently operates with a THREE (3) Star license. Restrictions include 1st shift, daytime care, meets enhanced space. The license was observed, and the restrictions were found in compliance. Your last annual compliance visit was 10/11/23. The NC Secretary of State website was reviewed on 10/8/24 and KinderCare Education, LLC was listed as current and active. The program’s compliance history was 90% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having free choice play, exploring books, having art time and having gross motor play outdoors. I observed that developmentally appropriate materials and activities were available to the children in the classrooms. Your facility uses KinderCare curriculum called Early Foundations. The last annual compliance visit was conducted on 10/11/23. A sanitation inspection was completed 8/5/24 with a Superior classification and eight (8) demerits. The last fire inspection was conducted 3/4/24. I received a copy of this inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 9/3/24. A shelter in place drill was documented on 10/1/24. An outdoor inspection was documented on 9/3/24. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. There was one (1) inhaler for a child in the toddler room. I observed there was no medical action plan for this medication. You stated that you do provide transportation in the morning and afternoon for children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored two (2) vehicles today. I observed a 2019 and a 2021 Chevrolet minibus, tag numbers JN 9417 (bus # 19098) and tag KS2402 (bus #21153). The vehicle needed sweeping out and trash thrown away. The buses were in good repair, had working seatbelts, had adequate tire tread, and were current on inspection and insurance. Your next inspection date on this vehicle is due 5/31/25 and the insurance is valid through Arch Insurance Company. The following violations were cited during today’s visit: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. I observed one child that did not have a date on the bottle of human milk. 15A NCAC 18A .2804(d) 807 A safe indoor and outdoor environment was not provided for the children. Cement footings were exposed on the large playground posing a tripping/falling hazard to children. Mulch does not go up to meet the edge of the sidewalk on the toddler playground. 10A NCAC 09 .0601(a) 853 Incident logs were not completed and maintained as required.There was one (1) incident report that was not logged on the Incident Report Log from 6/17/24. .0802(g)(1-6) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. Two (2) children's application and information was not in the EPR file. .0607(d)(10) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. There was one child who did not have a Medical Action Plan for the asthma medication. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. I observed there was one child with diaper cream that listed "as needed". .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) COMMENTS SECTION: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before Tuesday, October 22, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to karen.young@dhhs.nc.gov or mail two copies of the letter to: Karen Young P.O. Box 1012 Lewisville, NC 27023 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Emergency medications are required to have an action plan on file and in the classroom with the medication. See Child Care Rule 10A NCAC 09 .0801(b). • Incident reports are to be logged in the Incident Log to reflect each incident report. See Child Care Rule 10A NCAC 09 .0802(g)(1-6). • Names and dates should be placed on the infant feeding bottles daily. See Sanitation Rule .2804 (d). • Each child should have an application on file and have their emergency information on file. See Child Care Rule 10A NCAC 09. 0607 (d)(10). • Diaper creams and ointments should not have the direction of “as needed” on the Permission to Administer form. See Child Care Rule 10A NCAC 09 .0803 (7)(a-g). • Exposed cement footings should be covered with mulch and mulch brought up to the level of the sidewalk to prevent tripping/fall hazard. See Child Care Rule 10A NCAC 09 .0601(a) Consultation during today’s visit included: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The cohorts no longer exist. You may want to check out the NCRLAP website and look at “Connecting to the Three’s” which gives you information on ECERS-3 and ITERS-3 which will be used beginning 2/1/25. • The three (3) pathways to the new QRIS and is coming soon. Additional information will be shared with you as more updates are shared with consultants. • Rake mulch back up under slides for fall zones. * We suggest doing fire drills in the afternoons and various times during the day to include school age children. * When receiving the fire inspection form from the fire marshall be sure he has checked the approved and satisfactory. • Consider putting a cover over the window sills to prevent children biting and chewing on the wood at windows. • You have until November 1st 2024 to complete enrollment and/or testing with Clean Water for US Kids/RTI for lead water, lead based paint, and asbestos. During today's visit we received the facility's certificate of accredtation through NCAEYC. The additional form needing to be completed will be emailed to you. Please note that rule making for NC's Quality Rating Improvement System (QRIS) is an ongoing process led by the NC Child Care Commission. Once Child Care rules are adopted, there may be addtional requirements that apply to the accreditation lcensure pathway, such as staff child ratio requirements and a way to increase the star rating if your accreditation results in a three star license. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Karen Young, Child Care Consultant (336) 817-2689 karen.young@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: JENNIFER DAVIS Operation Type: Center Case Number: Visit Date: 6/19/2024 Number Present: 80 Completed Date: 6/19/2024 Age: From 0 To 8 Total Minutes: 175 Time In: 09:50 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements during a routine unannounced visit. Brenda Fletcher, center director, assisted me with the visit. Your program currently operates with a three-star license effective 5/23/22. Restrictions include first shift care and enhanced space. The NC Secretary of State website was reviewed on 6/18/24 and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 89% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • S/C Ratios • CPR • First Aid • Special Training • CRC Completed • It’s SIDS Training • Emergency Medical Care Plan • Administering Medication • Storage of Hazardous Substances • Storage of Medication • General Safety • Discipline • Adequate/Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were met. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having indoor play, lunch, and rest. Two new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of continuing staff files was conducted for the purpose of reviewing Criminal Background Checks and training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, BSAC, and Health and Safety Training. No emergency medications were observed nor reported. I observed topical ointments and they had current permission forms on file. Storage hazardous items was monitored today and are kept in the locked laundry/ electrical closet. A playground inspection was recorded 6/3/24. A fire drill was last documented on 5/1/24 and a lockdown drill on 4/1/24. The most recent fire inspection was on 3/4/24. I received a copy during the visit today. I observed a sanitation inspection was last conducted on 3/19/24 earning a Superior classification. I observed staff using name-to-face transition sheet when coming in from the playground. Ms. Fletcher stated that the school age children are being transported off-premises for activities this summer. She stated that will not be participating in any swimming activities. During today’s visit, I monitored one vehicle, tag number JN-9417. This vehicle was clean and in good repair, had working seatbelts and adequate tire tread. The inspection and insurance was current. I monitored emergency information and permission to transport. I observed a first aid kit and a mounted fire extinguisher on the vehicle. The following two (2) violations were cited during today’s visit: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space 2, there was one bottle that was not dated and labeled. 15A NCAC 18A .2804(d) 707 Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. In Space 3, there was one shelf with peeling paint that was accessible. .0601(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations were corrected during the visit today. The bottle was labeled and dated and the shelf with peeling paint was covered with paper so it was inaccessible to children. . Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Ms. Fletcher stated that the teachers in the infant room label the bottles when they come in. All bottles must be labeled with name and dated. • Any peeling paint or other material or other equipment that children have access to should be removed or covered so it is not accessible to the children. Additional Information: - Ms. Fletcher stated she has completed the water sample analysis. I observed the paperwork today. They replaced one faucet in the infant room. - Ms. Fletcher stated that they will not request the ERS. They became NAEYC accredited on October 1, 2023. At the completion of the visit, the violations were reviewed with you. If you have any questions regarding the visit, you may contact me at jennifer.davis@dhhs.nc.gov or at 336-317-5041 or your consultant at: Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: TAMMY CHILDRESS Operation Type: Center Case Number: 0424-116L Visit Date: 4/15/2024 Number Present: 75 Completed Date: 4/15/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 10:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. There is a concern about adequate supervision following an incident where a child was left unattended on the playground for seven minutes. The visit was conducted with Brenda Fletcher, Director, by Tammy Childress, Lead Child Care Consultant. The current compliance history for the facility prior to today’s visit is 86% for the last eighteen months and the NC Secretary of State website shows the owner, KinderCare Education LLC, as current on all required documents and active on the NC Business Registry. Ms. Fletcher assisted Ms. Childress in a walkthrough of the facility and the following items were monitored and found to be in compliance today: •Staff/Child Ratio-Meets Minimum Staff/Child Ratio •Supervision •Adequate/Approved Space- Meets Enhanced Space •License Posted and Restrictions- Three Star License; 1st Shift, Meets Enhanced Space Based on information provided, on April 8, 2024, at 11:07 a.m., a three-year-old child was left unattended on the playground for approximately eight minutes, after the child’s teacher had returned to the classroom with the other children in the group. A staff member in a different classroom (Space 3) observed the child playing alone outside on two separate occasions and on the first occasions assumed the child’s teacher was also outside. However, after seeing the child the second time, opened the outside door, found the child alone, called to the child, brought the child into Space 3 and a co-teacher notified the center director. The teacher for the three-year-old child was unaware that the child was missing from the group when she returned with the children assigned to her care from the playground. The teacher did not realize that the child was missing until she called the child for toileting before lunch and the child did not answer. I interviewed the child’s teacher, Rebecca Murray, the teacher who found the child on the playground, Samantha Martin, and Ms. Martin’s co-teacher that day, Rebecca Wooten, about the alleged incident. Staff members did not deny the allegations in the complaint. Ms. Murray stated she had fourteen children in her care when she went outside with the children. A parent dropped a child off while they were outside. When they returned to go in, she did call the children by name but only counted fourteen because she forgot about the fifteenth child being dropped off. Ms. Murray said that she was also frustrated because she was alone and three of the children were acting up. Proper supervision of children was observed today in each space. Ms. Fletcher stated that there have been no previous concerns regarding supervision of children with Ms. Murray and no concerns have been expressed to her from parents or staff. She notified the child’s parent of the date of the incident, April 8, 2024. In response to the incident, Ms. Murray was placed on Administrative Leave beginning April 8, 2024, and returned to work today, April 15, 2024. A final written employee coaching form was completed by Ms. Fletcher with Ms. Murray and included that Ms. Murray completed Active Supervision Training and Child Supervision Record Trainings (4) this date prior to returning to the classroom. Ms. Fletcher has implemented walking ropes and hula hoops to assist in transitions and active supervision for each staff member to use with each age group of children along with the name to face transition forms. The playground is located behind the building, is covered with grass and mulch measuring 8-10 inches at fall zones today, enclosed with chain linked fencing that exceeds five foot in height, and equipped with swings, a balance beam, climbing slide structures, and a shaded area. I reviewed the classroom daily schedule for the three-year-old children and the children’s outdoor time is from 10:00a.m. to 11:00a.n. and lunch is served at 11:00a.m. Ms. Murray, Martin, Wooten and Fletcher all stated that lunch was served late that date. I reviewed Ms. Murray’s staff file as well as the file for the child named in the complaint. Based on information received from staff interviewed, and my observations, the finding regarding the allegation of inadequate supervision is substantiated. The following violation was documented during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. A three-year-old child was left unattended on the playground for approximately eight minutes. .1801(a)(1-5) All violations must be corrected immediately. Submit documentation to Ms. Childress by April 29, 2024, stating the Item# of the violation, the date it was corrected, how it was corrected/how it will be prevented from reoccurring in the future, and sign and date the documentation. Email the documentation to Ms. Childress at tammy.childress@dhhs.nc.gov. Stating in documentation that a violation has been corrected when it has not, is falsification and can result in the revocation of your license. Failure to submit the documentation within the required timeframe will result in another visit and possibly citing of a repeated violation. A violation was documented for failure to maintain compliance with the supervision of children. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that violations of this nature, and/or repeated violations of this nature during consecutive visits may lead to an administrative action against your license. A follow up visit will be conducted to monitor compliance with child care requirements. You will be notified in writing of any administrative action taken in regarding the findings of the allegations of today’s complaint visit. We reviewed the requirements for supervision of children found in Child Care Rule: 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. During today’s visit, we also discussed that Ms. Fletcher needs to enroll in and complete the requirements for lead-based paint and asbestos testing by May 1, 2024. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Ms. Fletcher. If you have questions or need assistance, you may contact Ms. Childress at tammy.childress@dhhs.nc.gov, or by telephone at (336)317-6436. If you have concerns regarding today’s visit, please contact the licensing supervisor, Pamela Hauser, by email at pamela.hauser@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0515 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 10/11/2023 Number Present: 82 Completed Date: 10/11/2023 Age: From 0 To 10 Total Minutes: 315 Time In: 10:15 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Brenda Fletcher, center director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 10/10/23 and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 82% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having indoor play, lunch, and rest. I observed developmentally appropriate materials and activities were available to the children in the classrooms. The last annual compliance visit was conducted on 10/31/22. A sanitation inspection was completed 3/20/23 with a Superior classification. The last fire inspection was conducted 3/7/23. You provided me with a copy of the fire inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 10/10/23 and a lockdown emergency drill was documented on 7/30/23. An outdoor inspection was last documented on 9/1/23. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are maintained in the locked laundry room. No medication was observed or reported. The program provides transportation to and from school for some school age children using two white15-passenger Chevrolet vans. The next inspection for both vehicles is due May 2024. Insurance is current through 12/1/23. I observed first aid supplies and mounted fire extinguishers on both vans and working seat belts. Tire tread was adequate. I observed emergency information for each child transported along with photo ID. Parent’s permission to transport forms were completed. The vans were clean and in good repair. The following violations were cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in the room for 2-year-olds was dated September 4-15, 2023. GS 110-91(12); .0508(a) 542 The written feeding plan was not modified as the child's needs changed. The schedule for an 11-month-old child did not reflect table food which the child was served today. The parent updated the form during my visit. 10 NCAC 09 .0902(a) 1206 Center did not have a plan to encourage parent participation and inform them about the program and its services. The facility had a parent involvement plan which did not include the items required in rule .0515 regarding parent participation plan. 10A NCAC 09 .0515(a) Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/25/23. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to Audrey.Davis@dhhs.nc.gov or mail two copies of the letter to: Audrey Davis P.O. Box 17273 Winston-Salem, NC 27116 If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Facilities are required to notify DCDEE 30 days prior to an ownership change including becoming incorporated or the decision to dissolve a corporation. • On on-going training log for each staff, be sure to enter the number of hours each staff is required to get. If they receive more hours than they need, they may carry over half of their requirement to the next year. At the completion of today’s visit, this visit summary was reviewed with Brenda Fletcher from my computer screen and emailed to you at Brenda.Fletcher@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 10/11/2023 Number Present: 82 Completed Date: 10/11/2023 Age: From 0 To 10 Total Minutes: 315 Time In: 10:15 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Brenda Fletcher, center director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 10/10/23 and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 82% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having indoor play, lunch, and rest. I observed developmentally appropriate materials and activities were available to the children in the classrooms. The last annual compliance visit was conducted on 10/31/22. A sanitation inspection was completed 3/20/23 with a Superior classification. The last fire inspection was conducted 3/7/23. You provided me with a copy of the fire inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 10/10/23 and a lockdown emergency drill was documented on 7/30/23. An outdoor inspection was last documented on 9/1/23. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are maintained in the locked laundry room. No medication was observed or reported. The program provides transportation to and from school for some school age children using two white15-passenger Chevrolet vans. The next inspection for both vehicles is due May 2024. Insurance is current through 12/1/23. I observed first aid supplies and mounted fire extinguishers on both vans and working seat belts. Tire tread was adequate. I observed emergency information for each child transported along with photo ID. Parent’s permission to transport forms were completed. The vans were clean and in good repair. The following violations were cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in the room for 2-year-olds was dated September 4-15, 2023. GS 110-91(12); .0508(a) 542 The written feeding plan was not modified as the child's needs changed. The schedule for an 11-month-old child did not reflect table food which the child was served today. The parent updated the form during my visit. 10 NCAC 09 .0902(a) 1206 Center did not have a plan to encourage parent participation and inform them about the program and its services. The facility had a parent involvement plan which did not include the items required in rule .0515 regarding parent participation plan. 10A NCAC 09 .0515(a) Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/25/23. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to Audrey.Davis@dhhs.nc.gov or mail two copies of the letter to: Audrey Davis P.O. Box 17273 Winston-Salem, NC 27116 If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Facilities are required to notify DCDEE 30 days prior to an ownership change including becoming incorporated or the decision to dissolve a corporation. • On on-going training log for each staff, be sure to enter the number of hours each staff is required to get. If they receive more hours than they need, they may carry over half of their requirement to the next year. At the completion of today’s visit, this visit summary was reviewed with Brenda Fletcher from my computer screen and emailed to you at Brenda.Fletcher@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 10/11/2023 Number Present: 82 Completed Date: 10/11/2023 Age: From 0 To 10 Total Minutes: 315 Time In: 10:15 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Brenda Fletcher, center director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 10/10/23 and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 82% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having indoor play, lunch, and rest. I observed developmentally appropriate materials and activities were available to the children in the classrooms. The last annual compliance visit was conducted on 10/31/22. A sanitation inspection was completed 3/20/23 with a Superior classification. The last fire inspection was conducted 3/7/23. You provided me with a copy of the fire inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 10/10/23 and a lockdown emergency drill was documented on 7/30/23. An outdoor inspection was last documented on 9/1/23. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are maintained in the locked laundry room. No medication was observed or reported. The program provides transportation to and from school for some school age children using two white15-passenger Chevrolet vans. The next inspection for both vehicles is due May 2024. Insurance is current through 12/1/23. I observed first aid supplies and mounted fire extinguishers on both vans and working seat belts. Tire tread was adequate. I observed emergency information for each child transported along with photo ID. Parent’s permission to transport forms were completed. The vans were clean and in good repair. The following violations were cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in the room for 2-year-olds was dated September 4-15, 2023. GS 110-91(12); .0508(a) 542 The written feeding plan was not modified as the child's needs changed. The schedule for an 11-month-old child did not reflect table food which the child was served today. The parent updated the form during my visit. 10 NCAC 09 .0902(a) 1206 Center did not have a plan to encourage parent participation and inform them about the program and its services. The facility had a parent involvement plan which did not include the items required in rule .0515 regarding parent participation plan. 10A NCAC 09 .0515(a) Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/25/23. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to Audrey.Davis@dhhs.nc.gov or mail two copies of the letter to: Audrey Davis P.O. Box 17273 Winston-Salem, NC 27116 If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Facilities are required to notify DCDEE 30 days prior to an ownership change including becoming incorporated or the decision to dissolve a corporation. • On on-going training log for each staff, be sure to enter the number of hours each staff is required to get. If they receive more hours than they need, they may carry over half of their requirement to the next year. At the completion of today’s visit, this visit summary was reviewed with Brenda Fletcher from my computer screen and emailed to you at Brenda.Fletcher@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-105 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: JENNIFER HILL Operation Type: Center Case Number: 0823-084A Visit Date: 9/6/2023 Number Present: 63 Completed Date: 9/6/2023 Age: From 0 To 4 Total Minutes: 45 Time In: 11:30 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of this unannounced visit was to follow-up regarding allegations of violations of child care requirements at this child care facility. Brenda Fletcher, administrator, accompanied me during a walk-through of the facility. During the visit, I spoke with Ms. Fletcher. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 1810 There was a substantiation of child maltreatment. Child maltreatment was substantiated based on a staff member failing to meet the physical needs of a child. GS 110-105.6(a) You may contact me at Jennifer Hill, Investigations Consultant, 828-358-5387, Jennifer.Hill@dhhs.nc.gov or Natosha Lambeth, Western Investigations Team Supervisor, Natosha.Lambeth@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000419 Consultant: AUDREY DAVIS Operation Type: Center Case Number: 0823-084L Visit Date: 8/17/2023 Number Present: 53 Completed Date: 8/17/2023 Age: From 0 To 10 Total Minutes: 210 Time In: 03:20 PM Time Out: 06:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to follow up on a complaint report received on 8/4/23 regarding staff's failure to attend to a child in a nurturing and appropriate manner in keeping with the child's developmental needs in the classroom for three-year-old children. The visit was conducted by Audrey Davis, child care consultant with Brenda Fletcher, center director. Ms. Fletcher stated she was aware of incidents whereby a staff member used her personal cell phone to tape record a fellow staff member throwing a chair at a child on one occasion, and a separate video of the same teacher throwing something (believed to be a pen) at the same child on another occasion. In both incidents, you stated it was reported to you that the child was misbehaving and the teacher was trying to get his attention. Upon my request, Ms. Fletcher provided me with video footage of both incidents. You stated none of the individuals involved remain at the center. The staff who recorded the incidents, and the staff who threw the objects have since left. The child is no longer enrolled unrelated to these incidents. You said you received the video of the chair throwing incident on 5/23/23 at 7:45pm after the center had closed for the day and you assumed the incident occurred that day. You said upon reviewing the video, you became "mad and upset" due to the inappropriateness of the teacher's actions. You said you immediately called the teacher at home at 8:02pm and instructed her to take three days off and return that Friday so the two of you could discuss the incident. You said the staff returned to the center to talk with you on Friday, May 26th to discuss the incident. You stated the staff explained that a four year old child had been throwing chairs at the assistant teacher and other children, and that she, the lead teacher, wanted to show him that someone could get hurt by throwing chairs. You said although this was a three year old class, there were 3 and 4 year old children assigned to that classroom. You stated you said to the teacher our job is to be role models and show children the correct way, and that was not the correct way. You said you explained to her if she ever got frustrated in the classroom or was over ratio, she should buzz up to the office for assistance. You stated there were 21 children enrolled in the room at that time with two teacher and both teachers were present. Staff/ child ratios were met at that time. You said the staff acknowledged her actions had been inappropriate and that she apologized. You said in the six years you had worked with this staff, she had never had any serious disciplinary action. You said she apologized and showed a degree of remorse that led you to believe it would be safe to allow her to return to work and that you gave the staff the okay to return to work on Monday, May 29th. You said you did not report this incident to your district leader because (1) the child was not injured, (2)you had disciplined the teacher, and (3) you said you believed the situation was adequately handled. You said the staff returned to work on Monday, May 29th with no further issues. However, you said on 8/2/23, you received a call from your district leader, Ms. Sweet, asking you if you were aware of an incident regarding a video of this teacher. You said you asked Ms. Sweet if she was referring to the video of the teacher having thrown a chair at a child. Ms. Sweet was not aware of the chair video and asked you to send it to her. At that time, both you and Ms. Sweet became aware that the teacher had been recorded on two separate occasions throwing objects at a child in the classroom. The two of you then exchanged videos. You stated the teacher who recorded the videos resigned on July 31st and was not available for questioning. You stated you received a "write up" for not following company policy requiring center directors to report incidents to the district leader when discipline is handed down to staff. You stated Ms. Sweet asked you to call the teacher and place her on administrative leave pending investigation of the incidents. You said the teacher announced at that time that she resigned. You stated Ms. Sweet's next step was to report the incident to the Division of Child Development and Early Education. My observation of the videos leads to the conclusion that the manner and force by which the staff threw the chair and the other object created an unsafe environment for the three and four year old children in care. Although the chair did not hit the child, it came very close to hitting him but the child was able to dodge the chair. The method of discipline used by the teacher was inappropriate. The allegation of inappropriate discipline is substantiated. Two violations of child care requirements are cited as follows: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. A teacher forcefully threw chairs and another object at a child in a classroom for three and four year old children. 10A NCAC 09 .0601(a) 908 Discipline was not appropriate for the child's age and development. A teacher disciplined a child for throwing chairs in the classroom by also throwing chairs to show the child that throwing chairs could hurt someone. .1803(b) Please keep in mind it is DCDEE policy that when complaints regarding inappropriate discipline are substantiated, an administrative action may be recommended. If an action is issued, you will receive a Notice of Administrative Action from the Raleigh office of the DCDEE. I must receive a compliance letter by August 31, 2023 describing steps you took to correct these two violations and your plan to prevent such an incident from occurring in the future. Please email your letter to Audrey.Davis@dhhs.nc.gov or mail two copies to: Audrey Davis PO Box 17273 Winston-Salem, NC 27116 If you have questions regarding today's visit, you may reach me at (336)317-6514 or contact my supervisor Pam Hauser at Pamela.Hauser@dhhs.nc.gov Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times