Kindercare Learning Center

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000417 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 3/11/2025 Number Present: 39 Completed Date: 3/11/2025 Age: From 1 To 11 Total Minutes: 265 Time In: 09:55 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced An unannounced annual compliance visit and rated license assessment was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Kayla Cassell, Director. Your program currently operates with a Probationary that is effective from 09/13/2024 through 06/13/2025. This is the full assessment visit to monitor all childcare requirements before a star rated license can be reissued. Prior to the Probationary license, the facility had a three-star license earned with four points in staff education, two points in program standards, and one quality point. Restrictions include daytime care only; meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on March 10, 2025, and KinderCare Education LLC was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children during free play, outside play, and lunch. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on September 16, 2024. A sanitation inspection was completed October 30, 2024, with a Superior classification. The last fire inspection was conducted on February 10, 2025. A copy of this inspection was received during the visit. Program records and required postings were monitored. A fire drill was conducted on February 28, 2025. A shelter in place drill was documented on January 7, 2025. An outdoor inspection was documented on March 3, 2025. Staff files and children’s records were monitored per DCDEE procedures Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items are stored in a locked cabinet. No medications were reported during this visit. You stated that you do routine transportation in the afternoons only for school-aged children. You stated you also do field trips during the summer months only for school-aged children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a 2019 Chevy. This vehicle was clean, in good repair, had working seatbelts, had adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due September 30, 2025, and the insurance is valid through December 1, 2025. The following violations were cited during today’s visit: Violation Number Comment Rule 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space Tdl2 there were plastic trash bags and plates stored in plastic underneath a cabinet that was accessible to children under three years of age. In Space 2s there were plastic trash bags located in a lower cabinet accessible to children three years and younger. .0604(q) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before March 25, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov or mail two copies of the letter to: Turkessha Casterlow P.O. Box 16141 Greensboro, NC 27416 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Plastic bags, whether intended for storage, trash, diaper disposal, or any other purpose, should be stored out of reach of children. Plastic bags have been recognized for many years as a cause of suffocation. Warnings regarding this risk are printed on diaper-pail bags, dry-cleaning bags, and so forth. The U.S. Consumer Product Safety Commission (CPSC) has received average annual reports of twenty-five deaths per year to children due to suffocation from plastic bags. Nearly 90% of the reported deaths were for children under the age of one (1). Rated License Information: Due to the Senate Bill, 570 facilities are in a hold in harmless state. Therefore, this facility will retain the star rating they had prior to the Probationary License. The facility had a three-star license earning four points in staff education, two points in program standards, and one quality point. Currently, the compliance history for 18 months is 94%. You submitted your application for re-assessment during today’s visit. You are eligible for a new three-Star License based on the following: •Education: Points are earned based on the lowest level of education for any one position. In 2022, during the facility’s last rated license assessment, the administrator earned 6 points, lead teachers earned 5 points, teachers earned 4 points, program coordinator earned 5 points, and group leader earned 7 points. Based on the information noted above, your program earned 4 points in the Education component. •Program Standards: The program meets all minimum requirements, enhanced space. The facility did not have the Environment Rating Scales completed. The facility will earn 2 points in this component. •Quality Point: You have chosen to meet an education option. I verified the administrator has at least 10 years of documented childcare administration work experience in a licensed program therefore your program earned 1 Quality Point. • Total: 2 + 4 + 1 = 7 = 3 Star License. A new license will be mailed directly to you and must be posted upon receipt. At that time, return the old license to Susan Brown via mail as it remains the property of the State of North Carolina. Additional Information/Consultation: • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Pamela Hauser, Supervisor If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000417 Consultant: KAREN YOUNG Operation Type: Center Case Number: Visit Date: 9/16/2024 Number Present: 31 Completed Date: 9/16/2024 Age: From 1 To 4 Total Minutes: 181 Time In: 09:00 AM Time Out: 12:01 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this KinderCare Learning Center in Mt. Airy to monitor compliance with applicable childcare requirements. This visit was conducted by Karen Young, Childcare Consultant, and Pam Hauser, Supervisor, with Kayla Cassell, Director. Your program currently operates with a THREE (3) Star license. Restrictions include 1st shift Daytime care; meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 9/13/24 and KinderCare Learning Center, LLC was listed as current and active. The program’s compliance history was 95% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having free choice center play, and outdoor play. I observed developmentally appropriate materials and activities were available to the children in the classrooms. Your facility uses the KinderCare Curriculum, Early Foundations. The last annual compliance visit was conducted on 9/26/23. A sanitation inspection was completed 12/13/23 with a Superior classification and eight (8) demerits. The last fire inspection was conducted 2/16/24. Program records and required postings were monitored. A fire drill was conducted on 8/14/24. A shelter in place drill was documented on 7/3/24. An outdoor inspection was documented on 9/12/24. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of over-the-counter medication were monitored. Medication authorization was monitored. No prescription medications were observed nor reported. The program does provide transportation in the afternoon. Three children are transported. License number JN-9407. The vehicle is a 2019 Chevrolet minibus. Insurance is valid from 12/1/23-12/1/24. Seat belts were monitored today as well as all other transportation requirements. The following violations were cited during today’s visit: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Today I observed the outdoor areas and there is a tripping hazard where the mulch does not meet up to where the sidewalk is. Mulch is in need of tilling to even up surfacing. The trikes were observed to be rusty, trash was on the large playground area and a concrete footing was exposed in the left corner of the large playground, beside the grassy playground. The ground is caving away at the irrigation control valve in the left corner of the grassy playground. The red pole on the large stationary equipment need to be repainted. I obsered a 4 inch gap between the fence and the pole between the large playground and the grassy playground. Indoors, I observed a broken cabinet on the bottom left of the cabinet in Space 6. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I obsered a Clorox toilet bowl cleaner in Space 3, 5ft. from the floor, there were additinal warnings. .2820(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before Monday, September 30, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to karen.young@dhhs.nc.gov or mail two copies of the letter to: Karen Young P.O. Box 1012 Lewisville, NC 27023 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Outdoor areas must be safe and free from hazards. See Child Care Rule 10A NCAC 09 .0601(a). • Broken items must be repaired as soon as they are discovered broken to prevent children and staff from harm. See Child Care Rule 10A NCAC 09 .0601(a). Consultation during today’s visit included: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The cohorts are no more. You are still in Hold & Harmless. You will be notified of additional information as consultants are made aware. • You may learn about ECERS 3 by going to the NCRLAP website and reading more about “The Three’s” beginning 2/1/25. • There are three pathways to the new QRIS. You will be notified as soon as more information is available. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Karen Young, Child Care Consultant (336) 207-2151 karen.young@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000417 Consultant: KAREN YOUNG Operation Type: Center Case Number: Visit Date: 9/16/2024 Number Present: 31 Completed Date: 9/16/2024 Age: From 1 To 4 Total Minutes: 181 Time In: 09:00 AM Time Out: 12:01 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this KinderCare Learning Center in Mt. Airy to monitor compliance with applicable childcare requirements. This visit was conducted by Karen Young, Childcare Consultant, and Pam Hauser, Supervisor, with Kayla Cassell, Director. Your program currently operates with a THREE (3) Star license. Restrictions include 1st shift Daytime care; meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 9/13/24 and KinderCare Learning Center, LLC was listed as current and active. The program’s compliance history was 95% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having free choice center play, and outdoor play. I observed developmentally appropriate materials and activities were available to the children in the classrooms. Your facility uses the KinderCare Curriculum, Early Foundations. The last annual compliance visit was conducted on 9/26/23. A sanitation inspection was completed 12/13/23 with a Superior classification and eight (8) demerits. The last fire inspection was conducted 2/16/24. Program records and required postings were monitored. A fire drill was conducted on 8/14/24. A shelter in place drill was documented on 7/3/24. An outdoor inspection was documented on 9/12/24. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of over-the-counter medication were monitored. Medication authorization was monitored. No prescription medications were observed nor reported. The program does provide transportation in the afternoon. Three children are transported. License number JN-9407. The vehicle is a 2019 Chevrolet minibus. Insurance is valid from 12/1/23-12/1/24. Seat belts were monitored today as well as all other transportation requirements. The following violations were cited during today’s visit: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Today I observed the outdoor areas and there is a tripping hazard where the mulch does not meet up to where the sidewalk is. Mulch is in need of tilling to even up surfacing. The trikes were observed to be rusty, trash was on the large playground area and a concrete footing was exposed in the left corner of the large playground, beside the grassy playground. The ground is caving away at the irrigation control valve in the left corner of the grassy playground. The red pole on the large stationary equipment need to be repainted. I obsered a 4 inch gap between the fence and the pole between the large playground and the grassy playground. Indoors, I observed a broken cabinet on the bottom left of the cabinet in Space 6. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I obsered a Clorox toilet bowl cleaner in Space 3, 5ft. from the floor, there were additinal warnings. .2820(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before Monday, September 30, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to karen.young@dhhs.nc.gov or mail two copies of the letter to: Karen Young P.O. Box 1012 Lewisville, NC 27023 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Outdoor areas must be safe and free from hazards. See Child Care Rule 10A NCAC 09 .0601(a). • Broken items must be repaired as soon as they are discovered broken to prevent children and staff from harm. See Child Care Rule 10A NCAC 09 .0601(a). Consultation during today’s visit included: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The cohorts are no more. You are still in Hold & Harmless. You will be notified of additional information as consultants are made aware. • You may learn about ECERS 3 by going to the NCRLAP website and reading more about “The Three’s” beginning 2/1/25. • There are three pathways to the new QRIS. You will be notified as soon as more information is available. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Karen Young, Child Care Consultant (336) 207-2151 karen.young@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000417 Consultant: KAREN YOUNG Operation Type: Center Case Number: Visit Date: 9/16/2024 Number Present: 31 Completed Date: 9/16/2024 Age: From 1 To 4 Total Minutes: 181 Time In: 09:00 AM Time Out: 12:01 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this KinderCare Learning Center in Mt. Airy to monitor compliance with applicable childcare requirements. This visit was conducted by Karen Young, Childcare Consultant, and Pam Hauser, Supervisor, with Kayla Cassell, Director. Your program currently operates with a THREE (3) Star license. Restrictions include 1st shift Daytime care; meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 9/13/24 and KinderCare Learning Center, LLC was listed as current and active. The program’s compliance history was 95% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having free choice center play, and outdoor play. I observed developmentally appropriate materials and activities were available to the children in the classrooms. Your facility uses the KinderCare Curriculum, Early Foundations. The last annual compliance visit was conducted on 9/26/23. A sanitation inspection was completed 12/13/23 with a Superior classification and eight (8) demerits. The last fire inspection was conducted 2/16/24. Program records and required postings were monitored. A fire drill was conducted on 8/14/24. A shelter in place drill was documented on 7/3/24. An outdoor inspection was documented on 9/12/24. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of over-the-counter medication were monitored. Medication authorization was monitored. No prescription medications were observed nor reported. The program does provide transportation in the afternoon. Three children are transported. License number JN-9407. The vehicle is a 2019 Chevrolet minibus. Insurance is valid from 12/1/23-12/1/24. Seat belts were monitored today as well as all other transportation requirements. The following violations were cited during today’s visit: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Today I observed the outdoor areas and there is a tripping hazard where the mulch does not meet up to where the sidewalk is. Mulch is in need of tilling to even up surfacing. The trikes were observed to be rusty, trash was on the large playground area and a concrete footing was exposed in the left corner of the large playground, beside the grassy playground. The ground is caving away at the irrigation control valve in the left corner of the grassy playground. The red pole on the large stationary equipment need to be repainted. I obsered a 4 inch gap between the fence and the pole between the large playground and the grassy playground. Indoors, I observed a broken cabinet on the bottom left of the cabinet in Space 6. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I obsered a Clorox toilet bowl cleaner in Space 3, 5ft. from the floor, there were additinal warnings. .2820(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before Monday, September 30, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to karen.young@dhhs.nc.gov or mail two copies of the letter to: Karen Young P.O. Box 1012 Lewisville, NC 27023 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Outdoor areas must be safe and free from hazards. See Child Care Rule 10A NCAC 09 .0601(a). • Broken items must be repaired as soon as they are discovered broken to prevent children and staff from harm. See Child Care Rule 10A NCAC 09 .0601(a). Consultation during today’s visit included: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The cohorts are no more. You are still in Hold & Harmless. You will be notified of additional information as consultants are made aware. • You may learn about ECERS 3 by going to the NCRLAP website and reading more about “The Three’s” beginning 2/1/25. • There are three pathways to the new QRIS. You will be notified as soon as more information is available. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Karen Young, Child Care Consultant (336) 207-2151 karen.young@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000417 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 6/11/2024 Number Present: 78 Completed Date: 6/11/2024 Age: From 11 To 0 Total Minutes: 143 Time In: 11:07 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). The written feeding plan provided by the parents of a 14-month old child was not avaiable in the classroom where the child received care. 10A NCAC 09 .0902(a) 721 All equipment and furnishings were not in good repair. Books in the room for school age children were tattered and torn. G.S. 110-91(6); .0601(b) If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000417 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 6/11/2024 Number Present: 78 Completed Date: 6/11/2024 Age: From 11 To 0 Total Minutes: 143 Time In: 11:07 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). The written feeding plan provided by the parents of a 14-month old child was not avaiable in the classroom where the child received care. 10A NCAC 09 .0902(a) 721 All equipment and furnishings were not in good repair. Books in the room for school age children were tattered and torn. G.S. 110-91(6); .0601(b) If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000417 Consultant: JENNIFER HILL Operation Type: Center Case Number: 1123-312A Visit Date: 11/30/2023 Number Present: 62 Completed Date: 11/30/2023 Age: From 0 To 5 Total Minutes: 175 Time In: 11:35 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Kayla Cassell, administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Cassell, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On November 29, 2023, a staff member failed to provide a safe environment for children which resulted in a 6-month-old child with a skull to the left side of the skull and an additional nondisplaced fracture on the right side, bleeding involving both sides of the brain and vein rupture. . The injuries were consistent with abusive head trauma. Additionally, administration allowed the staff member to remain in the classroom as the sole caregiver after the injury occurred. 10A NCAC 09 .0601(a) 838 The EMC plan did not name the person responsible for taking the authorization for treatment, accompanying the ill or injured person, notifying contact persons and/or obtaining substitutes. On November 29, 2023, staff did not accompany a six-month-old child to the hospital when emergency medical care was required. The staff did not ensure the signed authorization was taken with the child when transported to the hospital by EMS. .0802(a)(2)(A-D) 1810 There was a substantiation of child maltreatment. The Division of Child Development and Early Education determined child maltreatment based on physical injury to a child. GS 110-105.6(a) You may contact me at Jennifer Hill, Investigations Consultant, 828-358-5387, Jennifer.Hill@dhhs.nc.gov or Natosha Lambeth, Western Investigations Team Supervisor, Natosha.Lambeth@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-105 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000417 Consultant: JENNIFER HILL Operation Type: Center Case Number: 1123-312A Visit Date: 11/30/2023 Number Present: 62 Completed Date: 11/30/2023 Age: From 0 To 5 Total Minutes: 175 Time In: 11:35 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Kayla Cassell, administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Cassell, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On November 29, 2023, a staff member failed to provide a safe environment for children which resulted in a 6-month-old child with a skull to the left side of the skull and an additional nondisplaced fracture on the right side, bleeding involving both sides of the brain and vein rupture. . The injuries were consistent with abusive head trauma. Additionally, administration allowed the staff member to remain in the classroom as the sole caregiver after the injury occurred. 10A NCAC 09 .0601(a) 838 The EMC plan did not name the person responsible for taking the authorization for treatment, accompanying the ill or injured person, notifying contact persons and/or obtaining substitutes. On November 29, 2023, staff did not accompany a six-month-old child to the hospital when emergency medical care was required. The staff did not ensure the signed authorization was taken with the child when transported to the hospital by EMS. .0802(a)(2)(A-D) 1810 There was a substantiation of child maltreatment. The Division of Child Development and Early Education determined child maltreatment based on physical injury to a child. GS 110-105.6(a) You may contact me at Jennifer Hill, Investigations Consultant, 828-358-5387, Jennifer.Hill@dhhs.nc.gov or Natosha Lambeth, Western Investigations Team Supervisor, Natosha.Lambeth@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000417 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 9/26/2023 Number Present: 64 Completed Date: 9/26/2023 Age: From 0 To 11 Total Minutes: 255 Time In: 10:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Kara Craft, assistant director in the absence of Kayla Cassell, director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 9/25/23 and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having indoor play, lunch, and rest. I observed developmentally appropriate materials and activities were available to the children in the classrooms. The last annual compliance visit was conducted on 10/4/22. A sanitation inspection was completed 5/15/23 with a Superior classification. The last fire inspection was conducted 2/22/23. You provided me with a copy of the fire inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 9/22/23 and a shelter-in-place emergency drill was documented on 7/3/23. An outdoor inspection was last documented on 9/5/23. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are stored in the laundry room which remains locked at all times. No medication was observed or reported. The program provides transportation for one Pre-K child and school age children from public school to the center in the afternoons using your white 15-passenger Chevrolet bus. The next inspection for the bus is due 7/19/24. Insurance is current through Arch Insurance. I observed first aid supplies and a mounted fire extinguisher on the bus. Seat belts were in working condition. Tire tread was adequate. I observed emergency information with photo ID for each child transported. Parent’s permission to transport forms were completed. The bus was clean and in good repair. The following violations were cited during today’s visit: Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. A one-year-old child with an allergy to milk was not served an appropriate milk substitute. Bread was not served to all groups of children today. 10A NCAC 09 .0901(a) 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Two milk bottles for one infant were not dated. 15A NCAC 18A .2804(d) 721 All equipment and furnishings were not in good repair. Vinyl blocks in the room for two year old children were torn exposing foam. G.S. 110-91(6); .0601(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Documentation was not provided to verify visual checks of infants were conducted from 9:30 am to 10:38 am. .0606(g) Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history You must correct the violations immediately and send me documentation verifying compliance on or before 10/10/23. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to Audrey.Davis@dhhs.nc.gov or mail two copies of the letter to: Audrey Davis P.O. Box 17273 Winston-Salem, NC 27116 If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Facilities are required to notify DCDEE 30 days prior to an ownership change including becoming incorporated or the decision to dissolve a corporation. • On the on-going training log for each staff, be sure to enter the number of hours each staff is required to get. If an individual receives more hours than they need, they may carry over up to half of their required hours to the following year. Example: an individual required to get 10 hours takes 16 hours. The individual has 6 extra hours. S(he) can carry over 5 of the 6 extra hours to the following year. Another example - an individual required to get 10 hours takes 13 hours. This person has 3 extra hours to carry over to the following year. At the completion of today’s visit, this visit summary was reviewed with Kara Craft from my computer screen and emailed to you at Kara.Craft@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000417 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 9/26/2023 Number Present: 64 Completed Date: 9/26/2023 Age: From 0 To 11 Total Minutes: 255 Time In: 10:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Kara Craft, assistant director in the absence of Kayla Cassell, director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 9/25/23 and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having indoor play, lunch, and rest. I observed developmentally appropriate materials and activities were available to the children in the classrooms. The last annual compliance visit was conducted on 10/4/22. A sanitation inspection was completed 5/15/23 with a Superior classification. The last fire inspection was conducted 2/22/23. You provided me with a copy of the fire inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 9/22/23 and a shelter-in-place emergency drill was documented on 7/3/23. An outdoor inspection was last documented on 9/5/23. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are stored in the laundry room which remains locked at all times. No medication was observed or reported. The program provides transportation for one Pre-K child and school age children from public school to the center in the afternoons using your white 15-passenger Chevrolet bus. The next inspection for the bus is due 7/19/24. Insurance is current through Arch Insurance. I observed first aid supplies and a mounted fire extinguisher on the bus. Seat belts were in working condition. Tire tread was adequate. I observed emergency information with photo ID for each child transported. Parent’s permission to transport forms were completed. The bus was clean and in good repair. The following violations were cited during today’s visit: Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. A one-year-old child with an allergy to milk was not served an appropriate milk substitute. Bread was not served to all groups of children today. 10A NCAC 09 .0901(a) 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Two milk bottles for one infant were not dated. 15A NCAC 18A .2804(d) 721 All equipment and furnishings were not in good repair. Vinyl blocks in the room for two year old children were torn exposing foam. G.S. 110-91(6); .0601(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Documentation was not provided to verify visual checks of infants were conducted from 9:30 am to 10:38 am. .0606(g) Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history You must correct the violations immediately and send me documentation verifying compliance on or before 10/10/23. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to Audrey.Davis@dhhs.nc.gov or mail two copies of the letter to: Audrey Davis P.O. Box 17273 Winston-Salem, NC 27116 If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Facilities are required to notify DCDEE 30 days prior to an ownership change including becoming incorporated or the decision to dissolve a corporation. • On the on-going training log for each staff, be sure to enter the number of hours each staff is required to get. If an individual receives more hours than they need, they may carry over up to half of their required hours to the following year. Example: an individual required to get 10 hours takes 16 hours. The individual has 6 extra hours. S(he) can carry over 5 of the 6 extra hours to the following year. Another example - an individual required to get 10 hours takes 13 hours. This person has 3 extra hours to carry over to the following year. At the completion of today’s visit, this visit summary was reviewed with Kara Craft from my computer screen and emailed to you at Kara.Craft@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000417 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 9/26/2023 Number Present: 64 Completed Date: 9/26/2023 Age: From 0 To 11 Total Minutes: 255 Time In: 10:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Kara Craft, assistant director in the absence of Kayla Cassell, director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 9/25/23 and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having indoor play, lunch, and rest. I observed developmentally appropriate materials and activities were available to the children in the classrooms. The last annual compliance visit was conducted on 10/4/22. A sanitation inspection was completed 5/15/23 with a Superior classification. The last fire inspection was conducted 2/22/23. You provided me with a copy of the fire inspection during today’s visit. Program records and required postings were monitored. A fire drill was conducted on 9/22/23 and a shelter-in-place emergency drill was documented on 7/3/23. An outdoor inspection was last documented on 9/5/23. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are stored in the laundry room which remains locked at all times. No medication was observed or reported. The program provides transportation for one Pre-K child and school age children from public school to the center in the afternoons using your white 15-passenger Chevrolet bus. The next inspection for the bus is due 7/19/24. Insurance is current through Arch Insurance. I observed first aid supplies and a mounted fire extinguisher on the bus. Seat belts were in working condition. Tire tread was adequate. I observed emergency information with photo ID for each child transported. Parent’s permission to transport forms were completed. The bus was clean and in good repair. The following violations were cited during today’s visit: Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. A one-year-old child with an allergy to milk was not served an appropriate milk substitute. Bread was not served to all groups of children today. 10A NCAC 09 .0901(a) 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Two milk bottles for one infant were not dated. 15A NCAC 18A .2804(d) 721 All equipment and furnishings were not in good repair. Vinyl blocks in the room for two year old children were torn exposing foam. G.S. 110-91(6); .0601(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Documentation was not provided to verify visual checks of infants were conducted from 9:30 am to 10:38 am. .0606(g) Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history You must correct the violations immediately and send me documentation verifying compliance on or before 10/10/23. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to Audrey.Davis@dhhs.nc.gov or mail two copies of the letter to: Audrey Davis P.O. Box 17273 Winston-Salem, NC 27116 If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • Facilities are required to notify DCDEE 30 days prior to an ownership change including becoming incorporated or the decision to dissolve a corporation. • On the on-going training log for each staff, be sure to enter the number of hours each staff is required to get. If an individual receives more hours than they need, they may carry over up to half of their required hours to the following year. Example: an individual required to get 10 hours takes 16 hours. The individual has 6 extra hours. S(he) can carry over 5 of the 6 extra hours to the following year. Another example - an individual required to get 10 hours takes 13 hours. This person has 3 extra hours to carry over to the following year. At the completion of today’s visit, this visit summary was reviewed with Kara Craft from my computer screen and emailed to you at Kara.Craft@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times