Woodland Heights - ISS Staff Childcare

10A NCAC 09 .0514 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 2/10/2026 Number Present: 13 Completed Date: 2/10/2026 Age: From 2 To 4 Total Minutes: 240 Time In: 09:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Isbella Swavely, teacher, assisted me with today’s visit. I conducted your last annual compliance visit on March 05, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility, Woodland Heights ISS-Staff Child Care. I reviewed the facility’s permit with you today. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Your program’s compliance history was 85 % as of February 10, 2026, and was reviewed with you today. Your program currently operates with a one-star license, issued on February 08, 2024. Your last sanitation inspection was dated February 10, 2026, with a Superior classification and fifteen demerits Your last fire inspection was dated November 13, 2025. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas, personal care routines, outside play, and eating lunch. I observed that there was not a current lesson plan posted. I observed nutrition opt out forms on file for each child, therefore the facility is not required to supplement food items sent from home. Cold food and milk were stored in a refrigerator in the classrooms at a temperature of 36 degrees Fahrenheit. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored that your last fire drill was dated February 09, 2026. I observed that your last emergency drill was dated December 15, 2025, and it was a Lockdown drill. I monitored program records, child record files, staff record files. I observed that On-Going Training was not completed by staff and Staff Development Plan have not been completed. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Current lesson plan was not posted. GS 110-91(12); .0508(a) 853 Incident logs were not completed and maintained as required. Incident reports were not logged on the incident log. .0802(g)(1-6) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff with the hire date of 6/1/23 does not have the required training hours. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff with the hire dates 10/21/24 does not have annual staff evaluation on file. 10A NCAC 09 .0514(f) Technical Assistance: Today it was discussed that your facility will follow Pathway 1. An email was sent by the Program Director on November 28, 2025 stating that all ISS-Staff Child Care Facilities will follow Pathway 1. The following items were discussed with the staff about what is needed to do to proceed. You have chosen Pathway 1: Program Assessment to earn your star rated license. You have completed the Application for Assessment for a Rated License form. •Complete the “Environmental Rating Scale (ERS) Assessment Request” form electronically and submit to your child care consultant no later April 2026. • It was discussed all staff to a need have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically and send to consultant by April 2026. • Begin planning for your three-month self-study using the applicable SACERS-U, books. • Prepare for Environmental Rating Scale (ERS) assessments. • Prepare for Environmental Rating Scale (ERS) assessments. Access resources, trainings, and outreach via ncrlap.org. Work with Iredell Partnership for Young Children for support in preparation. Identify CQI goals and begin planning for implementation. Develop strategies for Family and Community Engagement. If four-year-olds are enrolled, select and implement an approved curriculum. During today’s visit, I assisted you in locating the following information on the DCDEE website: 1)QRIS Modernization resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization 2)Chapter 10 General Statutes Child Care Facilities: https://www.ncleg.gov/enactedlegislation/statutes/pdf/byarticle/chapter_110/article_7.pdf 3)Chapter 9 Child Care Rules: https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_effective_November_1_2024. 4)NC Child Care Commission Approved Curriculum: https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Approved-Curriculum 5)NC Child Care Commission Approved Formative Assessments: https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Formative-Assessment During today’s visit, I directed you to the North Carolina Rated License Assessment Project (NCRLAP) website for resources and trainings related to Environmental Rating Scales (ERS). COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2)Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than February 24, 2026. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 2/10/2026 Number Present: 13 Completed Date: 2/10/2026 Age: From 2 To 4 Total Minutes: 240 Time In: 09:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Isbella Swavely, teacher, assisted me with today’s visit. I conducted your last annual compliance visit on March 05, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility, Woodland Heights ISS-Staff Child Care. I reviewed the facility’s permit with you today. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Your program’s compliance history was 85 % as of February 10, 2026, and was reviewed with you today. Your program currently operates with a one-star license, issued on February 08, 2024. Your last sanitation inspection was dated February 10, 2026, with a Superior classification and fifteen demerits Your last fire inspection was dated November 13, 2025. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas, personal care routines, outside play, and eating lunch. I observed that there was not a current lesson plan posted. I observed nutrition opt out forms on file for each child, therefore the facility is not required to supplement food items sent from home. Cold food and milk were stored in a refrigerator in the classrooms at a temperature of 36 degrees Fahrenheit. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored that your last fire drill was dated February 09, 2026. I observed that your last emergency drill was dated December 15, 2025, and it was a Lockdown drill. I monitored program records, child record files, staff record files. I observed that On-Going Training was not completed by staff and Staff Development Plan have not been completed. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Current lesson plan was not posted. GS 110-91(12); .0508(a) 853 Incident logs were not completed and maintained as required. Incident reports were not logged on the incident log. .0802(g)(1-6) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff with the hire date of 6/1/23 does not have the required training hours. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff with the hire dates 10/21/24 does not have annual staff evaluation on file. 10A NCAC 09 .0514(f) Technical Assistance: Today it was discussed that your facility will follow Pathway 1. An email was sent by the Program Director on November 28, 2025 stating that all ISS-Staff Child Care Facilities will follow Pathway 1. The following items were discussed with the staff about what is needed to do to proceed. You have chosen Pathway 1: Program Assessment to earn your star rated license. You have completed the Application for Assessment for a Rated License form. •Complete the “Environmental Rating Scale (ERS) Assessment Request” form electronically and submit to your child care consultant no later April 2026. • It was discussed all staff to a need have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically and send to consultant by April 2026. • Begin planning for your three-month self-study using the applicable SACERS-U, books. • Prepare for Environmental Rating Scale (ERS) assessments. • Prepare for Environmental Rating Scale (ERS) assessments. Access resources, trainings, and outreach via ncrlap.org. Work with Iredell Partnership for Young Children for support in preparation. Identify CQI goals and begin planning for implementation. Develop strategies for Family and Community Engagement. If four-year-olds are enrolled, select and implement an approved curriculum. During today’s visit, I assisted you in locating the following information on the DCDEE website: 1)QRIS Modernization resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization 2)Chapter 10 General Statutes Child Care Facilities: https://www.ncleg.gov/enactedlegislation/statutes/pdf/byarticle/chapter_110/article_7.pdf 3)Chapter 9 Child Care Rules: https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_effective_November_1_2024. 4)NC Child Care Commission Approved Curriculum: https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Approved-Curriculum 5)NC Child Care Commission Approved Formative Assessments: https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Formative-Assessment During today’s visit, I directed you to the North Carolina Rated License Assessment Project (NCRLAP) website for resources and trainings related to Environmental Rating Scales (ERS). COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2)Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than February 24, 2026. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 9/10/2025 Number Present: 13 Completed Date: 9/10/2025 Age: From 1 To 4 Total Minutes: 180 Time In: 09:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Natali Quintero, Teacher, assisted me with today’s visit. I conducted your last annual compliance visit on March 05, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility. You stated there has been no change with the corporate owner, Iredell-Statesville Schools, that owns your facility. I reviewed the facility’s permit with you today including the restrictions, capacity, and age range and observed these being maintained today. Your center's compliance history was 81% as of September 09, 2025, and was reviewed with you today. Your program currently operates with a One-star license, issued on February 08, 2024, earning zero points in staff education, zero points in program standards, and no quality point. On May 28, 2025, correspondence was sent to Jill Wingler, Administrator, stating the ISS- Staff Childcare centers will serve children two years of age and up having the rooms divided when needed. I informed you the teachers, children one year of age cannot be with children three years of age and older. You must follow the ratio of the youngest child in care. Room M1A is licensed as two spaces: space M1A with a capacity of 16 and space M1B with a capacity of 12. Your most recent fire inspection was dated May 07, 2024. Your most recent sanitation inspection was dated December 10, 2024, with an Approved classification and 15 demerits. You and I completed a walk-through of the indoor licensed spaces today. I observed children throughout the facility participating in free play in activity areas, transitions, personal care routines, and outside play. I observed that two (2) children, one-year of age, were grouped with children three years of age and older. I observed that this group was out of staff/child ratio. I observed two teachers to 13 children. The ratio for this group should be 1/6. I observed nutrition opt out forms on file for each child, therefore the facility is not required to supplement food items sent from home. Cold food and milk were stored in a refrigerator in the classrooms at a temperature of 36 degrees Fahrenheit. I observed that four lunches in the refrigerator were not labeled with the children names and dates. You and I completed a walk-through of the outdoor licensed spaces today. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline. I monitored program records including emergency medical care plan, safe arrival and departure procedures, incident log, outdoor safety inspections, fire drills, emergency drills, and your Emergency Preparedness Response (EPR) Plan. I reviewed staff record files for two returning staff members to verify current and valid Criminal Background Check qualification letters ( all Criminal Background Check qualification letters were checked in the ABCMS System) valid CPR and First Aid training, completion of Basic School Age Care training, completion of the Recognizing and Responding to Suspicions of Child Maltreatment training, completion of Playground Safety training by at least one staff member, and completion of Emergency Preparedness and Response training by at least one staff member. One substitute staff member did not have a staff file for view. I monitored health and safety requirements. I reviewed your written operational, administrative, and personnel policies and your parent participation plan at a routine unannounced visit on October 30, 2024. You stated your written policies and procedures had not changed. I monitored supervision, staff-child ratios, group sizes, approved space use, space capacities, and permit restrictions. The following violations were observed and cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. Fire inspection posted was dated 05/07/24. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The staff/child ratio was not met for the number of children in the classroom. GS 110-91(7);.0713(a-d) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. I observed that two children 12 months of age were grouped with children 3 years of age or older. 10A NCAC 09 .0713(a)(6) 1043 All staff records, except financial records, were not made available for review. One staff member that was working as a substitute did not have a file for review at the facility. G.S. 110-91( 9) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. Teacher food was on counter that did not meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. .0901(i) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility does not have all current employees listed on the ABCMS portal roster. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Documentation of a Shelter-in-place or Lockdown drill has not been logged on the emergency drill log. .0604(u);.0302(d)(8) TECHNICAL ASSISTANCE: 1 ) Classroom Staff to Child Ratio Worksheets should be completed to reflect the maximum number of children allowed in the space as being the maximum number of students allowed in a group or the maximum space capacity whichever is the lesser number and posted in each classroom. 2) We discuss that the ratio of the youngest child must be maintained at all times. We discussed staff communicating with administrative staff in advance when absences may occur in order for arrangements to be made for the facility. Policies should be put in place to ensure that staff remain in ratio, it is recommended that staff consider creating a substitute list to reach out to when absences occur. 3) ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. 4)We discussed setting the room back up as two classrooms with shelving serving as dividers. Children one to two years of age can be located on one half of the classroom and children three to five years of age can be located on the opposite side. Children two years of age through five years of age can be grouped together, as long as the ratio of the youngest child in care is maintained. 5) We discussed staff keeping a reminder on a calendar or in their cell phone as a reminder to document fire drills and emergency drills as they occur. Fire drills and outdoor playground inspections are to be conducted monthly and emergency drills are to be conducted every three months. 6) We discussed that staff should model healthy eating and drinking pattens while children are in care. It is recommended that staff pour their items into an insulated cup with a lid and also consume special items in a disclosed location. This was corrected during the visit by the staff member pouring the drink in a insulated cup with a lid. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 The Change of Information form for CBC is listed in law. When a new staff member starts working at a facility and gives the administrator a CBC qualification letter that was previously completed while working at another facility, but is still current, the administrator must send a Change of Information form for that new staff member to the CBC unit or connect the new employee to the facility through the ABCMS portal. The Change of Information form can be found on DCDEE’s website under Provider Documents and Forms. Administrators may take the ABCMS training through DCDEE MOODLE to gain access codes necessary to complete the process in ABCMS. 4. QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2)Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than September 24, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 9/10/2025 Number Present: 13 Completed Date: 9/10/2025 Age: From 1 To 4 Total Minutes: 180 Time In: 09:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Natali Quintero, Teacher, assisted me with today’s visit. I conducted your last annual compliance visit on March 05, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility. You stated there has been no change with the corporate owner, Iredell-Statesville Schools, that owns your facility. I reviewed the facility’s permit with you today including the restrictions, capacity, and age range and observed these being maintained today. Your center's compliance history was 81% as of September 09, 2025, and was reviewed with you today. Your program currently operates with a One-star license, issued on February 08, 2024, earning zero points in staff education, zero points in program standards, and no quality point. On May 28, 2025, correspondence was sent to Jill Wingler, Administrator, stating the ISS- Staff Childcare centers will serve children two years of age and up having the rooms divided when needed. I informed you the teachers, children one year of age cannot be with children three years of age and older. You must follow the ratio of the youngest child in care. Room M1A is licensed as two spaces: space M1A with a capacity of 16 and space M1B with a capacity of 12. Your most recent fire inspection was dated May 07, 2024. Your most recent sanitation inspection was dated December 10, 2024, with an Approved classification and 15 demerits. You and I completed a walk-through of the indoor licensed spaces today. I observed children throughout the facility participating in free play in activity areas, transitions, personal care routines, and outside play. I observed that two (2) children, one-year of age, were grouped with children three years of age and older. I observed that this group was out of staff/child ratio. I observed two teachers to 13 children. The ratio for this group should be 1/6. I observed nutrition opt out forms on file for each child, therefore the facility is not required to supplement food items sent from home. Cold food and milk were stored in a refrigerator in the classrooms at a temperature of 36 degrees Fahrenheit. I observed that four lunches in the refrigerator were not labeled with the children names and dates. You and I completed a walk-through of the outdoor licensed spaces today. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline. I monitored program records including emergency medical care plan, safe arrival and departure procedures, incident log, outdoor safety inspections, fire drills, emergency drills, and your Emergency Preparedness Response (EPR) Plan. I reviewed staff record files for two returning staff members to verify current and valid Criminal Background Check qualification letters ( all Criminal Background Check qualification letters were checked in the ABCMS System) valid CPR and First Aid training, completion of Basic School Age Care training, completion of the Recognizing and Responding to Suspicions of Child Maltreatment training, completion of Playground Safety training by at least one staff member, and completion of Emergency Preparedness and Response training by at least one staff member. One substitute staff member did not have a staff file for view. I monitored health and safety requirements. I reviewed your written operational, administrative, and personnel policies and your parent participation plan at a routine unannounced visit on October 30, 2024. You stated your written policies and procedures had not changed. I monitored supervision, staff-child ratios, group sizes, approved space use, space capacities, and permit restrictions. The following violations were observed and cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. Fire inspection posted was dated 05/07/24. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The staff/child ratio was not met for the number of children in the classroom. GS 110-91(7);.0713(a-d) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. I observed that two children 12 months of age were grouped with children 3 years of age or older. 10A NCAC 09 .0713(a)(6) 1043 All staff records, except financial records, were not made available for review. One staff member that was working as a substitute did not have a file for review at the facility. G.S. 110-91( 9) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. Teacher food was on counter that did not meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. .0901(i) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility does not have all current employees listed on the ABCMS portal roster. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Documentation of a Shelter-in-place or Lockdown drill has not been logged on the emergency drill log. .0604(u);.0302(d)(8) TECHNICAL ASSISTANCE: 1 ) Classroom Staff to Child Ratio Worksheets should be completed to reflect the maximum number of children allowed in the space as being the maximum number of students allowed in a group or the maximum space capacity whichever is the lesser number and posted in each classroom. 2) We discuss that the ratio of the youngest child must be maintained at all times. We discussed staff communicating with administrative staff in advance when absences may occur in order for arrangements to be made for the facility. Policies should be put in place to ensure that staff remain in ratio, it is recommended that staff consider creating a substitute list to reach out to when absences occur. 3) ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. 4)We discussed setting the room back up as two classrooms with shelving serving as dividers. Children one to two years of age can be located on one half of the classroom and children three to five years of age can be located on the opposite side. Children two years of age through five years of age can be grouped together, as long as the ratio of the youngest child in care is maintained. 5) We discussed staff keeping a reminder on a calendar or in their cell phone as a reminder to document fire drills and emergency drills as they occur. Fire drills and outdoor playground inspections are to be conducted monthly and emergency drills are to be conducted every three months. 6) We discussed that staff should model healthy eating and drinking pattens while children are in care. It is recommended that staff pour their items into an insulated cup with a lid and also consume special items in a disclosed location. This was corrected during the visit by the staff member pouring the drink in a insulated cup with a lid. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 The Change of Information form for CBC is listed in law. When a new staff member starts working at a facility and gives the administrator a CBC qualification letter that was previously completed while working at another facility, but is still current, the administrator must send a Change of Information form for that new staff member to the CBC unit or connect the new employee to the facility through the ABCMS portal. The Change of Information form can be found on DCDEE’s website under Provider Documents and Forms. Administrators may take the ABCMS training through DCDEE MOODLE to gain access codes necessary to complete the process in ABCMS. 4. QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2)Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than September 24, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 9/10/2025 Number Present: 13 Completed Date: 9/10/2025 Age: From 1 To 4 Total Minutes: 180 Time In: 09:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Natali Quintero, Teacher, assisted me with today’s visit. I conducted your last annual compliance visit on March 05, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility. You stated there has been no change with the corporate owner, Iredell-Statesville Schools, that owns your facility. I reviewed the facility’s permit with you today including the restrictions, capacity, and age range and observed these being maintained today. Your center's compliance history was 81% as of September 09, 2025, and was reviewed with you today. Your program currently operates with a One-star license, issued on February 08, 2024, earning zero points in staff education, zero points in program standards, and no quality point. On May 28, 2025, correspondence was sent to Jill Wingler, Administrator, stating the ISS- Staff Childcare centers will serve children two years of age and up having the rooms divided when needed. I informed you the teachers, children one year of age cannot be with children three years of age and older. You must follow the ratio of the youngest child in care. Room M1A is licensed as two spaces: space M1A with a capacity of 16 and space M1B with a capacity of 12. Your most recent fire inspection was dated May 07, 2024. Your most recent sanitation inspection was dated December 10, 2024, with an Approved classification and 15 demerits. You and I completed a walk-through of the indoor licensed spaces today. I observed children throughout the facility participating in free play in activity areas, transitions, personal care routines, and outside play. I observed that two (2) children, one-year of age, were grouped with children three years of age and older. I observed that this group was out of staff/child ratio. I observed two teachers to 13 children. The ratio for this group should be 1/6. I observed nutrition opt out forms on file for each child, therefore the facility is not required to supplement food items sent from home. Cold food and milk were stored in a refrigerator in the classrooms at a temperature of 36 degrees Fahrenheit. I observed that four lunches in the refrigerator were not labeled with the children names and dates. You and I completed a walk-through of the outdoor licensed spaces today. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline. I monitored program records including emergency medical care plan, safe arrival and departure procedures, incident log, outdoor safety inspections, fire drills, emergency drills, and your Emergency Preparedness Response (EPR) Plan. I reviewed staff record files for two returning staff members to verify current and valid Criminal Background Check qualification letters ( all Criminal Background Check qualification letters were checked in the ABCMS System) valid CPR and First Aid training, completion of Basic School Age Care training, completion of the Recognizing and Responding to Suspicions of Child Maltreatment training, completion of Playground Safety training by at least one staff member, and completion of Emergency Preparedness and Response training by at least one staff member. One substitute staff member did not have a staff file for view. I monitored health and safety requirements. I reviewed your written operational, administrative, and personnel policies and your parent participation plan at a routine unannounced visit on October 30, 2024. You stated your written policies and procedures had not changed. I monitored supervision, staff-child ratios, group sizes, approved space use, space capacities, and permit restrictions. The following violations were observed and cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. Fire inspection posted was dated 05/07/24. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The staff/child ratio was not met for the number of children in the classroom. GS 110-91(7);.0713(a-d) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. I observed that two children 12 months of age were grouped with children 3 years of age or older. 10A NCAC 09 .0713(a)(6) 1043 All staff records, except financial records, were not made available for review. One staff member that was working as a substitute did not have a file for review at the facility. G.S. 110-91( 9) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. Teacher food was on counter that did not meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. .0901(i) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility does not have all current employees listed on the ABCMS portal roster. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Documentation of a Shelter-in-place or Lockdown drill has not been logged on the emergency drill log. .0604(u);.0302(d)(8) TECHNICAL ASSISTANCE: 1 ) Classroom Staff to Child Ratio Worksheets should be completed to reflect the maximum number of children allowed in the space as being the maximum number of students allowed in a group or the maximum space capacity whichever is the lesser number and posted in each classroom. 2) We discuss that the ratio of the youngest child must be maintained at all times. We discussed staff communicating with administrative staff in advance when absences may occur in order for arrangements to be made for the facility. Policies should be put in place to ensure that staff remain in ratio, it is recommended that staff consider creating a substitute list to reach out to when absences occur. 3) ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. 4)We discussed setting the room back up as two classrooms with shelving serving as dividers. Children one to two years of age can be located on one half of the classroom and children three to five years of age can be located on the opposite side. Children two years of age through five years of age can be grouped together, as long as the ratio of the youngest child in care is maintained. 5) We discussed staff keeping a reminder on a calendar or in their cell phone as a reminder to document fire drills and emergency drills as they occur. Fire drills and outdoor playground inspections are to be conducted monthly and emergency drills are to be conducted every three months. 6) We discussed that staff should model healthy eating and drinking pattens while children are in care. It is recommended that staff pour their items into an insulated cup with a lid and also consume special items in a disclosed location. This was corrected during the visit by the staff member pouring the drink in a insulated cup with a lid. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 The Change of Information form for CBC is listed in law. When a new staff member starts working at a facility and gives the administrator a CBC qualification letter that was previously completed while working at another facility, but is still current, the administrator must send a Change of Information form for that new staff member to the CBC unit or connect the new employee to the facility through the ABCMS portal. The Change of Information form can be found on DCDEE’s website under Provider Documents and Forms. Administrators may take the ABCMS training through DCDEE MOODLE to gain access codes necessary to complete the process in ABCMS. 4. QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2)Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than September 24, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 9/10/2025 Number Present: 13 Completed Date: 9/10/2025 Age: From 1 To 4 Total Minutes: 180 Time In: 09:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Natali Quintero, Teacher, assisted me with today’s visit. I conducted your last annual compliance visit on March 05, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility. You stated there has been no change with the corporate owner, Iredell-Statesville Schools, that owns your facility. I reviewed the facility’s permit with you today including the restrictions, capacity, and age range and observed these being maintained today. Your center's compliance history was 81% as of September 09, 2025, and was reviewed with you today. Your program currently operates with a One-star license, issued on February 08, 2024, earning zero points in staff education, zero points in program standards, and no quality point. On May 28, 2025, correspondence was sent to Jill Wingler, Administrator, stating the ISS- Staff Childcare centers will serve children two years of age and up having the rooms divided when needed. I informed you the teachers, children one year of age cannot be with children three years of age and older. You must follow the ratio of the youngest child in care. Room M1A is licensed as two spaces: space M1A with a capacity of 16 and space M1B with a capacity of 12. Your most recent fire inspection was dated May 07, 2024. Your most recent sanitation inspection was dated December 10, 2024, with an Approved classification and 15 demerits. You and I completed a walk-through of the indoor licensed spaces today. I observed children throughout the facility participating in free play in activity areas, transitions, personal care routines, and outside play. I observed that two (2) children, one-year of age, were grouped with children three years of age and older. I observed that this group was out of staff/child ratio. I observed two teachers to 13 children. The ratio for this group should be 1/6. I observed nutrition opt out forms on file for each child, therefore the facility is not required to supplement food items sent from home. Cold food and milk were stored in a refrigerator in the classrooms at a temperature of 36 degrees Fahrenheit. I observed that four lunches in the refrigerator were not labeled with the children names and dates. You and I completed a walk-through of the outdoor licensed spaces today. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline. I monitored program records including emergency medical care plan, safe arrival and departure procedures, incident log, outdoor safety inspections, fire drills, emergency drills, and your Emergency Preparedness Response (EPR) Plan. I reviewed staff record files for two returning staff members to verify current and valid Criminal Background Check qualification letters ( all Criminal Background Check qualification letters were checked in the ABCMS System) valid CPR and First Aid training, completion of Basic School Age Care training, completion of the Recognizing and Responding to Suspicions of Child Maltreatment training, completion of Playground Safety training by at least one staff member, and completion of Emergency Preparedness and Response training by at least one staff member. One substitute staff member did not have a staff file for view. I monitored health and safety requirements. I reviewed your written operational, administrative, and personnel policies and your parent participation plan at a routine unannounced visit on October 30, 2024. You stated your written policies and procedures had not changed. I monitored supervision, staff-child ratios, group sizes, approved space use, space capacities, and permit restrictions. The following violations were observed and cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. Fire inspection posted was dated 05/07/24. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The staff/child ratio was not met for the number of children in the classroom. GS 110-91(7);.0713(a-d) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. I observed that two children 12 months of age were grouped with children 3 years of age or older. 10A NCAC 09 .0713(a)(6) 1043 All staff records, except financial records, were not made available for review. One staff member that was working as a substitute did not have a file for review at the facility. G.S. 110-91( 9) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. Teacher food was on counter that did not meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. .0901(i) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility does not have all current employees listed on the ABCMS portal roster. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Documentation of a Shelter-in-place or Lockdown drill has not been logged on the emergency drill log. .0604(u);.0302(d)(8) TECHNICAL ASSISTANCE: 1 ) Classroom Staff to Child Ratio Worksheets should be completed to reflect the maximum number of children allowed in the space as being the maximum number of students allowed in a group or the maximum space capacity whichever is the lesser number and posted in each classroom. 2) We discuss that the ratio of the youngest child must be maintained at all times. We discussed staff communicating with administrative staff in advance when absences may occur in order for arrangements to be made for the facility. Policies should be put in place to ensure that staff remain in ratio, it is recommended that staff consider creating a substitute list to reach out to when absences occur. 3) ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. 4)We discussed setting the room back up as two classrooms with shelving serving as dividers. Children one to two years of age can be located on one half of the classroom and children three to five years of age can be located on the opposite side. Children two years of age through five years of age can be grouped together, as long as the ratio of the youngest child in care is maintained. 5) We discussed staff keeping a reminder on a calendar or in their cell phone as a reminder to document fire drills and emergency drills as they occur. Fire drills and outdoor playground inspections are to be conducted monthly and emergency drills are to be conducted every three months. 6) We discussed that staff should model healthy eating and drinking pattens while children are in care. It is recommended that staff pour their items into an insulated cup with a lid and also consume special items in a disclosed location. This was corrected during the visit by the staff member pouring the drink in a insulated cup with a lid. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 The Change of Information form for CBC is listed in law. When a new staff member starts working at a facility and gives the administrator a CBC qualification letter that was previously completed while working at another facility, but is still current, the administrator must send a Change of Information form for that new staff member to the CBC unit or connect the new employee to the facility through the ABCMS portal. The Change of Information form can be found on DCDEE’s website under Provider Documents and Forms. Administrators may take the ABCMS training through DCDEE MOODLE to gain access codes necessary to complete the process in ABCMS. 4. QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2)Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than September 24, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 9/10/2025 Number Present: 13 Completed Date: 9/10/2025 Age: From 1 To 4 Total Minutes: 180 Time In: 09:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Natali Quintero, Teacher, assisted me with today’s visit. I conducted your last annual compliance visit on March 05, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility. You stated there has been no change with the corporate owner, Iredell-Statesville Schools, that owns your facility. I reviewed the facility’s permit with you today including the restrictions, capacity, and age range and observed these being maintained today. Your center's compliance history was 81% as of September 09, 2025, and was reviewed with you today. Your program currently operates with a One-star license, issued on February 08, 2024, earning zero points in staff education, zero points in program standards, and no quality point. On May 28, 2025, correspondence was sent to Jill Wingler, Administrator, stating the ISS- Staff Childcare centers will serve children two years of age and up having the rooms divided when needed. I informed you the teachers, children one year of age cannot be with children three years of age and older. You must follow the ratio of the youngest child in care. Room M1A is licensed as two spaces: space M1A with a capacity of 16 and space M1B with a capacity of 12. Your most recent fire inspection was dated May 07, 2024. Your most recent sanitation inspection was dated December 10, 2024, with an Approved classification and 15 demerits. You and I completed a walk-through of the indoor licensed spaces today. I observed children throughout the facility participating in free play in activity areas, transitions, personal care routines, and outside play. I observed that two (2) children, one-year of age, were grouped with children three years of age and older. I observed that this group was out of staff/child ratio. I observed two teachers to 13 children. The ratio for this group should be 1/6. I observed nutrition opt out forms on file for each child, therefore the facility is not required to supplement food items sent from home. Cold food and milk were stored in a refrigerator in the classrooms at a temperature of 36 degrees Fahrenheit. I observed that four lunches in the refrigerator were not labeled with the children names and dates. You and I completed a walk-through of the outdoor licensed spaces today. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline. I monitored program records including emergency medical care plan, safe arrival and departure procedures, incident log, outdoor safety inspections, fire drills, emergency drills, and your Emergency Preparedness Response (EPR) Plan. I reviewed staff record files for two returning staff members to verify current and valid Criminal Background Check qualification letters ( all Criminal Background Check qualification letters were checked in the ABCMS System) valid CPR and First Aid training, completion of Basic School Age Care training, completion of the Recognizing and Responding to Suspicions of Child Maltreatment training, completion of Playground Safety training by at least one staff member, and completion of Emergency Preparedness and Response training by at least one staff member. One substitute staff member did not have a staff file for view. I monitored health and safety requirements. I reviewed your written operational, administrative, and personnel policies and your parent participation plan at a routine unannounced visit on October 30, 2024. You stated your written policies and procedures had not changed. I monitored supervision, staff-child ratios, group sizes, approved space use, space capacities, and permit restrictions. The following violations were observed and cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. Fire inspection posted was dated 05/07/24. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The staff/child ratio was not met for the number of children in the classroom. GS 110-91(7);.0713(a-d) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. I observed that two children 12 months of age were grouped with children 3 years of age or older. 10A NCAC 09 .0713(a)(6) 1043 All staff records, except financial records, were not made available for review. One staff member that was working as a substitute did not have a file for review at the facility. G.S. 110-91( 9) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. Teacher food was on counter that did not meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. .0901(i) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility does not have all current employees listed on the ABCMS portal roster. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Documentation of a Shelter-in-place or Lockdown drill has not been logged on the emergency drill log. .0604(u);.0302(d)(8) TECHNICAL ASSISTANCE: 1 ) Classroom Staff to Child Ratio Worksheets should be completed to reflect the maximum number of children allowed in the space as being the maximum number of students allowed in a group or the maximum space capacity whichever is the lesser number and posted in each classroom. 2) We discuss that the ratio of the youngest child must be maintained at all times. We discussed staff communicating with administrative staff in advance when absences may occur in order for arrangements to be made for the facility. Policies should be put in place to ensure that staff remain in ratio, it is recommended that staff consider creating a substitute list to reach out to when absences occur. 3) ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. 4)We discussed setting the room back up as two classrooms with shelving serving as dividers. Children one to two years of age can be located on one half of the classroom and children three to five years of age can be located on the opposite side. Children two years of age through five years of age can be grouped together, as long as the ratio of the youngest child in care is maintained. 5) We discussed staff keeping a reminder on a calendar or in their cell phone as a reminder to document fire drills and emergency drills as they occur. Fire drills and outdoor playground inspections are to be conducted monthly and emergency drills are to be conducted every three months. 6) We discussed that staff should model healthy eating and drinking pattens while children are in care. It is recommended that staff pour their items into an insulated cup with a lid and also consume special items in a disclosed location. This was corrected during the visit by the staff member pouring the drink in a insulated cup with a lid. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 The Change of Information form for CBC is listed in law. When a new staff member starts working at a facility and gives the administrator a CBC qualification letter that was previously completed while working at another facility, but is still current, the administrator must send a Change of Information form for that new staff member to the CBC unit or connect the new employee to the facility through the ABCMS portal. The Change of Information form can be found on DCDEE’s website under Provider Documents and Forms. Administrators may take the ABCMS training through DCDEE MOODLE to gain access codes necessary to complete the process in ABCMS. 4. QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2)Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than September 24, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 3/5/2025 Number Present: 14 Completed Date: 3/5/2025 Age: From 0 To 4 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Natalie Price, Lead Support, assisted me with today’s visit. I conducted your last Annual Compliance visit on May 08, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for Iredell-Statesville Schools. I reviewed the facility’s permit with you today. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Your program’s compliance history was 83% as of March 04, 2025, and was reviewed with you today. Your program currently operates with a one-star license, issued on February 8, 2024, earning five points in staff education, seven points in program standards, and one quality point. Your last sanitation inspection was dated December 10, 2024, with a Superior classification and fifteen demerits Your last fire inspection was dated November 05, 2024. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas, large group time, small group time, outside time, and children eating lunch. In space M-7 for the pre-school class the activity plan was not current, the date on activity plan was 9/6/24. I observed nutrition opt out forms on file for each child, therefore the facility is not required to supplement food items sent from home. Cold food and milk were stored in a refrigerator in the classrooms at a temperature of 36 degrees Fahrenheit. I observed in the classroom for toddlers that 4 toddler cups did not have the current date and 1 did not have the name of the child. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored all emergency medication and action plans. I observed that in the space for infants 2 medications authorization forms were not filled out completely with amount of cream to apply and expiration dates. I observed that in the classroom for toddlers 2 medication forms were not complete with the amount of cream to be applied and the expiration dates. I monitored that your last fire drill was dated February 18, 2025. I observed that your last emergency drill was dated December 18, 2024, and it was a Lockdown drill. I monitored program records, child record files and cited one violation, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. I observed and cited violations during today's visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. On space M-7 for the pre-school children a current activity plan was not posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One sippy cup did not have the child's name on the cup and 2 did not have the date. 15A NCAC 18A .2804(d) 847 Parent's medication authorization did not include required information. In the classroom for infants 2 medication authorization forms for children were not completed with amount of cream to apply and expiration dates. In the classroom for toddlers 2 medication authorization forms did not have the amount of cream to be applied and the expiration dates. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Two infants sleep log documentation was not completed for 2 days this week. .0606(g) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff with hire date 9/8/23 did not complete required number of training hours. .1103(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Employee hired 2/13/25 did not complete six clock hours of training in required topic areas. .1101(a)(b) 1328 Children's records were not made available for review. 1 child did not have a file to review. G.S. 110-91(9) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. No staff have documentation that an annual ERP training was conducted. .0607(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Employee with the hire date of 2/13/2025 did not have Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement on file. .0608(d)(1-4) Technical Assistance: 1. It was discussed that new employee are to complete and sign the Shaken Baby Head Trauma Policy prior to caring for children ages 0 to 5 years. A copy of the signed policy must be in the staff file. 2. It was discussed that sleep logs must be current and kept for each infant. It was discussed that staff may want to write in the date and write absent beside the date if the child is absent so the log will stay up to date. 3.It was discussed with staff that all sippy cup need to have the child's name and date on them. 4. It was discussed that all children files need to on site for viewing. It was discussed that all children must have a children file and they are to be kept current. 5. Per child care rule 10A NCAC 09 .0803(4), over-the-counter diaper creams and sunscreens should be labeled with the name of the child and the parent should complete the permission to administer form leaving no spaces blank. To maintain compliance with this child care requirement, I suggested you review the permission to administer form when received from the parent and prior to the parent leaving the facility. 6.An individualized written activity plan should be created, posted, and followed for each classroom. 7. 21) New staff orientation training should be completed within two weeks and six weeks even if a holiday(s) fall within that period of time. Be sure to document on the New Staff Orientation Training Record with the exact time spent on each topic. When providing new staff orientation training, be sure to use the most current EPR Plan and Emergency Medical Care (EMC) Plan. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. Technical Assistance Guidance As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than March 19, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 3/5/2025 Number Present: 14 Completed Date: 3/5/2025 Age: From 0 To 4 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Natalie Price, Lead Support, assisted me with today’s visit. I conducted your last Annual Compliance visit on May 08, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for Iredell-Statesville Schools. I reviewed the facility’s permit with you today. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Your program’s compliance history was 83% as of March 04, 2025, and was reviewed with you today. Your program currently operates with a one-star license, issued on February 8, 2024, earning five points in staff education, seven points in program standards, and one quality point. Your last sanitation inspection was dated December 10, 2024, with a Superior classification and fifteen demerits Your last fire inspection was dated November 05, 2024. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas, large group time, small group time, outside time, and children eating lunch. In space M-7 for the pre-school class the activity plan was not current, the date on activity plan was 9/6/24. I observed nutrition opt out forms on file for each child, therefore the facility is not required to supplement food items sent from home. Cold food and milk were stored in a refrigerator in the classrooms at a temperature of 36 degrees Fahrenheit. I observed in the classroom for toddlers that 4 toddler cups did not have the current date and 1 did not have the name of the child. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored all emergency medication and action plans. I observed that in the space for infants 2 medications authorization forms were not filled out completely with amount of cream to apply and expiration dates. I observed that in the classroom for toddlers 2 medication forms were not complete with the amount of cream to be applied and the expiration dates. I monitored that your last fire drill was dated February 18, 2025. I observed that your last emergency drill was dated December 18, 2024, and it was a Lockdown drill. I monitored program records, child record files and cited one violation, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. I observed and cited violations during today's visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. On space M-7 for the pre-school children a current activity plan was not posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One sippy cup did not have the child's name on the cup and 2 did not have the date. 15A NCAC 18A .2804(d) 847 Parent's medication authorization did not include required information. In the classroom for infants 2 medication authorization forms for children were not completed with amount of cream to apply and expiration dates. In the classroom for toddlers 2 medication authorization forms did not have the amount of cream to be applied and the expiration dates. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Two infants sleep log documentation was not completed for 2 days this week. .0606(g) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff with hire date 9/8/23 did not complete required number of training hours. .1103(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Employee hired 2/13/25 did not complete six clock hours of training in required topic areas. .1101(a)(b) 1328 Children's records were not made available for review. 1 child did not have a file to review. G.S. 110-91(9) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. No staff have documentation that an annual ERP training was conducted. .0607(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Employee with the hire date of 2/13/2025 did not have Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement on file. .0608(d)(1-4) Technical Assistance: 1. It was discussed that new employee are to complete and sign the Shaken Baby Head Trauma Policy prior to caring for children ages 0 to 5 years. A copy of the signed policy must be in the staff file. 2. It was discussed that sleep logs must be current and kept for each infant. It was discussed that staff may want to write in the date and write absent beside the date if the child is absent so the log will stay up to date. 3.It was discussed with staff that all sippy cup need to have the child's name and date on them. 4. It was discussed that all children files need to on site for viewing. It was discussed that all children must have a children file and they are to be kept current. 5. Per child care rule 10A NCAC 09 .0803(4), over-the-counter diaper creams and sunscreens should be labeled with the name of the child and the parent should complete the permission to administer form leaving no spaces blank. To maintain compliance with this child care requirement, I suggested you review the permission to administer form when received from the parent and prior to the parent leaving the facility. 6.An individualized written activity plan should be created, posted, and followed for each classroom. 7. 21) New staff orientation training should be completed within two weeks and six weeks even if a holiday(s) fall within that period of time. Be sure to document on the New Staff Orientation Training Record with the exact time spent on each topic. When providing new staff orientation training, be sure to use the most current EPR Plan and Emergency Medical Care (EMC) Plan. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. Technical Assistance Guidance As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than March 19, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 3/5/2025 Number Present: 14 Completed Date: 3/5/2025 Age: From 0 To 4 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Natalie Price, Lead Support, assisted me with today’s visit. I conducted your last Annual Compliance visit on May 08, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for Iredell-Statesville Schools. I reviewed the facility’s permit with you today. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Your program’s compliance history was 83% as of March 04, 2025, and was reviewed with you today. Your program currently operates with a one-star license, issued on February 8, 2024, earning five points in staff education, seven points in program standards, and one quality point. Your last sanitation inspection was dated December 10, 2024, with a Superior classification and fifteen demerits Your last fire inspection was dated November 05, 2024. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas, large group time, small group time, outside time, and children eating lunch. In space M-7 for the pre-school class the activity plan was not current, the date on activity plan was 9/6/24. I observed nutrition opt out forms on file for each child, therefore the facility is not required to supplement food items sent from home. Cold food and milk were stored in a refrigerator in the classrooms at a temperature of 36 degrees Fahrenheit. I observed in the classroom for toddlers that 4 toddler cups did not have the current date and 1 did not have the name of the child. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored all emergency medication and action plans. I observed that in the space for infants 2 medications authorization forms were not filled out completely with amount of cream to apply and expiration dates. I observed that in the classroom for toddlers 2 medication forms were not complete with the amount of cream to be applied and the expiration dates. I monitored that your last fire drill was dated February 18, 2025. I observed that your last emergency drill was dated December 18, 2024, and it was a Lockdown drill. I monitored program records, child record files and cited one violation, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. I observed and cited violations during today's visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. On space M-7 for the pre-school children a current activity plan was not posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One sippy cup did not have the child's name on the cup and 2 did not have the date. 15A NCAC 18A .2804(d) 847 Parent's medication authorization did not include required information. In the classroom for infants 2 medication authorization forms for children were not completed with amount of cream to apply and expiration dates. In the classroom for toddlers 2 medication authorization forms did not have the amount of cream to be applied and the expiration dates. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Two infants sleep log documentation was not completed for 2 days this week. .0606(g) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff with hire date 9/8/23 did not complete required number of training hours. .1103(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Employee hired 2/13/25 did not complete six clock hours of training in required topic areas. .1101(a)(b) 1328 Children's records were not made available for review. 1 child did not have a file to review. G.S. 110-91(9) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. No staff have documentation that an annual ERP training was conducted. .0607(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Employee with the hire date of 2/13/2025 did not have Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement on file. .0608(d)(1-4) Technical Assistance: 1. It was discussed that new employee are to complete and sign the Shaken Baby Head Trauma Policy prior to caring for children ages 0 to 5 years. A copy of the signed policy must be in the staff file. 2. It was discussed that sleep logs must be current and kept for each infant. It was discussed that staff may want to write in the date and write absent beside the date if the child is absent so the log will stay up to date. 3.It was discussed with staff that all sippy cup need to have the child's name and date on them. 4. It was discussed that all children files need to on site for viewing. It was discussed that all children must have a children file and they are to be kept current. 5. Per child care rule 10A NCAC 09 .0803(4), over-the-counter diaper creams and sunscreens should be labeled with the name of the child and the parent should complete the permission to administer form leaving no spaces blank. To maintain compliance with this child care requirement, I suggested you review the permission to administer form when received from the parent and prior to the parent leaving the facility. 6.An individualized written activity plan should be created, posted, and followed for each classroom. 7. 21) New staff orientation training should be completed within two weeks and six weeks even if a holiday(s) fall within that period of time. Be sure to document on the New Staff Orientation Training Record with the exact time spent on each topic. When providing new staff orientation training, be sure to use the most current EPR Plan and Emergency Medical Care (EMC) Plan. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. Technical Assistance Guidance As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than March 19, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 3/5/2025 Number Present: 14 Completed Date: 3/5/2025 Age: From 0 To 4 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Natalie Price, Lead Support, assisted me with today’s visit. I conducted your last Annual Compliance visit on May 08, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for Iredell-Statesville Schools. I reviewed the facility’s permit with you today. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Your program’s compliance history was 83% as of March 04, 2025, and was reviewed with you today. Your program currently operates with a one-star license, issued on February 8, 2024, earning five points in staff education, seven points in program standards, and one quality point. Your last sanitation inspection was dated December 10, 2024, with a Superior classification and fifteen demerits Your last fire inspection was dated November 05, 2024. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas, large group time, small group time, outside time, and children eating lunch. In space M-7 for the pre-school class the activity plan was not current, the date on activity plan was 9/6/24. I observed nutrition opt out forms on file for each child, therefore the facility is not required to supplement food items sent from home. Cold food and milk were stored in a refrigerator in the classrooms at a temperature of 36 degrees Fahrenheit. I observed in the classroom for toddlers that 4 toddler cups did not have the current date and 1 did not have the name of the child. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored all emergency medication and action plans. I observed that in the space for infants 2 medications authorization forms were not filled out completely with amount of cream to apply and expiration dates. I observed that in the classroom for toddlers 2 medication forms were not complete with the amount of cream to be applied and the expiration dates. I monitored that your last fire drill was dated February 18, 2025. I observed that your last emergency drill was dated December 18, 2024, and it was a Lockdown drill. I monitored program records, child record files and cited one violation, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. I observed and cited violations during today's visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. On space M-7 for the pre-school children a current activity plan was not posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One sippy cup did not have the child's name on the cup and 2 did not have the date. 15A NCAC 18A .2804(d) 847 Parent's medication authorization did not include required information. In the classroom for infants 2 medication authorization forms for children were not completed with amount of cream to apply and expiration dates. In the classroom for toddlers 2 medication authorization forms did not have the amount of cream to be applied and the expiration dates. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Two infants sleep log documentation was not completed for 2 days this week. .0606(g) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff with hire date 9/8/23 did not complete required number of training hours. .1103(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Employee hired 2/13/25 did not complete six clock hours of training in required topic areas. .1101(a)(b) 1328 Children's records were not made available for review. 1 child did not have a file to review. G.S. 110-91(9) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. No staff have documentation that an annual ERP training was conducted. .0607(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Employee with the hire date of 2/13/2025 did not have Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement on file. .0608(d)(1-4) Technical Assistance: 1. It was discussed that new employee are to complete and sign the Shaken Baby Head Trauma Policy prior to caring for children ages 0 to 5 years. A copy of the signed policy must be in the staff file. 2. It was discussed that sleep logs must be current and kept for each infant. It was discussed that staff may want to write in the date and write absent beside the date if the child is absent so the log will stay up to date. 3.It was discussed with staff that all sippy cup need to have the child's name and date on them. 4. It was discussed that all children files need to on site for viewing. It was discussed that all children must have a children file and they are to be kept current. 5. Per child care rule 10A NCAC 09 .0803(4), over-the-counter diaper creams and sunscreens should be labeled with the name of the child and the parent should complete the permission to administer form leaving no spaces blank. To maintain compliance with this child care requirement, I suggested you review the permission to administer form when received from the parent and prior to the parent leaving the facility. 6.An individualized written activity plan should be created, posted, and followed for each classroom. 7. 21) New staff orientation training should be completed within two weeks and six weeks even if a holiday(s) fall within that period of time. Be sure to document on the New Staff Orientation Training Record with the exact time spent on each topic. When providing new staff orientation training, be sure to use the most current EPR Plan and Emergency Medical Care (EMC) Plan. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. Technical Assistance Guidance As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than March 19, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 10/21/2024 Number Present: 19 Completed Date: 10/21/2024 Age: From 0 To 5 Total Minutes: 210 Time In: 10:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Janice Young, Lead Teacher, assisted me with the visit today. Your program currently operates with a One-star license. Your last ACV was on May 08, 2024. I observed your One-Star License, NC Child Care Summary of the Law, current menu, Sanitation placard, Emergency Medical Care Plan, daily schedule, activity plans posted as required. I observed children adequately supervised during today’s visit. I observed minimum staff-child ratio maintained during today’s visit. I observed adequate approved space used during today’s visit. I observed permit restrictions maintained during today’s visit. I observed nutrition opt out forms on file for each child. Therefore, the facility is not required to supplement food items sent from home. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. I observed children throughout the child care facility children were participating in group time, free play in activity areas, transitions, personal care routines and lunch. I observed no hazardous materials or equipment to be accessible to the children during today’s visit. I observed and monitored three medications today. I observed that all three of the diaper creams did not have parent authorization forms, one in the toddler room and two in the infant room. I observed the outdoor play environment. I observed the equipment and materials to be in good condition. I observed the fence to be of adequate height and in good repair in all areas. I observed and monitored Playground inspections and the last was dated September 5, 2024. Playground inspection is to be conducted every month. Your sanitation inspection was conducted on November 02, 2023, with a Superior classification and 7 demerits. Your last fire inspection was conducted on May 07, 2024. Fire inspections are to be conducted annually. I observed your monthly Fire Drill Log, a drill was conducted on October 18, 2024. Fire drills are to be conducted monthly. I observed your Emergency Drill Log and a Lockdown drill was conducted on August 06, 2024. Emergency drills are to be conducted every three months. I observed all staff criminal background qualifying letters. All staff members qualifying letter were checked in the ABCMS criminal background system, CPR & First Aid trainings, ITS-SIDS, BSAC, and Recognizing & Responding to Suspicious of Child Maltreatment training were monitored today. I observed that two staff member with the hire dates of 9/27/23 and 10/11/23 did not have Recognizing & Responding to Suspicious of Child Maltreatment. The certificates were not on file. I observed and cited the following violations during the visit today: Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. 3 diaper creams did not have written authorization forms from the parents. 10A NCAC 09 .0803(1)(a & b) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employees with the hire dates 9/27/23 and 10/11/23 have not completed Recognizing and Responding to Suspicions of Child Maltreatment training and does not have a copy of the certificate in staff file. .1102(g) Technical Assistance: 1. All staff need to complete Recognizing & Responding to Suspicious of Child Maltreatment within the first 90 days of hire. It was suggested that the staff complete this training on the first day of hire or during the orientation process in the future. 2. It was suggested that all parent medications forms be completed by the parent when dropping off medication at the facility. It is suggested that the teacher checks over the form and then have the parent sign the form and place the form with the medication. It was suggested that medication forms are checked monthly to make sure they have not expired. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later than November 04, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for having your Staff & Training Worksheet complete and available for review prior to today’s visit. The most up to date Staff & Training Worksheet form is available on the DCDEE website under the Provider tab and “Provider Documents and Forms”. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickaard@dhhs.nc.gov.or at (704)594-0153. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 5/8/2024 Number Present: 13 Completed Date: 5/8/2024 Age: From 0 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Isabella Swavely, Lead Teacher assisted me with today’s visit. This is your first annual compliance visit conducted on May 08, 2024. Your program currently operates with a one-star license, issued on February 08, 2024. Your program’s compliance history was 85% as of May 08, 2024, and was reviewed with you today. I observed your sanitation inspection was dated November 02,2023 with a superior classification and 9 demerits. I observed your last fire inspection was dated May 07, 2024. I visited each license indoor space and each outdoor space with you today. I observed children adequately supervised during today’s visit. I observed enhanced staff-child ratio maintained during today’s visit. I observed adequate approved space use maintained during today’s visit. I observed children engaged in free play activities indoor and outdoor. I observed toys, materials, and equipment to be child-sized, developmentally appropriate, and in good repair. I observed materials accessible to the children and of sufficient quantity. I reviewed children’s records today and observed one violation regarding children’s records. I reviewed staff records today and there were violations regarding staff records. I observed and monitored 4 diaper creams today. I observed that three creams did not have the students’ name on them. I observed one cream to be in a child’s cubby and was accessible to children. I observed that one medication form did not have the amount to be applied. I observed the outdoor play environment. I observed the equipment and materials to be in good repair. I observed the fence to be of adequate height and in good repair in all areas. I observed monthly outdoor inspections documented for the past twelve months. I observed the last outdoor inspection dated February 12,2024. I observed your monthly fire drill log documented for the past twelve (12). I observed your last fire drill was dated April 24, 2024. I observed your quarterly shelter-in-place and lock-down drill log. I observed your last dill was a Lockdown drill and was dated December 1, 2023. I observed your Emergency Preparedness Response (EPR) Plan was last updated in February 2024. I observed nutrition opt out forms on file for each child. Therefore, the facility is not required to supplement food items sent from home. I observed your Incident Log to be current for the school year. I reviewed your completed Staff and Training worksheet. The visit summary packet was discussed at the end of you visit. The following violations were observed, and cited during today’s visit: Violation Number Comment Rule 537 Baby food that had been opened was not covered, labeled with date opened, properly refrigerated and/or used within two days of opening. In the infant room refrigerator an open container of baby food was in the frig. The food was not covered or dated. 15A NCAC 18A .2804(d)&(g) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. Outdoor sandbox that is outside the infant classroom door had standing water. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In the toddler classroom supper sorb used to clean vomit was not in locked cabinet. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Diaper cream was stored in children cubby. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. One medication form was not completed by parent and did not have the amount of cream to be applied. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspection are not conducted monthly. The last inspection was dated February 02/12/2024. .0605(q) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Employee that was hired on 3/04/24 does not have ITS_SIDS within 2 months of hire. .1102(f) 1301 Center did not maintain a record of daily attendance. Attendance in the Pre-school room has not been completed for May 1st- May 8th. GS 110-91(9) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Facility has not conducted a shelter-in-place or Lockdown drill since 12/1/2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employee hire date 9/27/23 does not have Recognizing and Responding to Suspicions of Child Maltreatment training. .1102(g) Technical Assistance: 1. All hazardous materials are to be in a locked cabinet and away from children. 2. All medication forms are to completed by parents and checked by staff. All medications are to be out the reach of children and not stored in cubbies. 3. All staff hired need to complete required trainings within the first 90 days of hire. Staff need to complete ITS_SIDS within the first 60 days of hire if working in the infant classroom. 4. Emergency drills are to be completed every 3 months and Playground safety inspections are to be completed every month by staff. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later than May 22, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. or at (704)594-0153. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 5/8/2024 Number Present: 13 Completed Date: 5/8/2024 Age: From 0 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Isabella Swavely, Lead Teacher assisted me with today’s visit. This is your first annual compliance visit conducted on May 08, 2024. Your program currently operates with a one-star license, issued on February 08, 2024. Your program’s compliance history was 85% as of May 08, 2024, and was reviewed with you today. I observed your sanitation inspection was dated November 02,2023 with a superior classification and 9 demerits. I observed your last fire inspection was dated May 07, 2024. I visited each license indoor space and each outdoor space with you today. I observed children adequately supervised during today’s visit. I observed enhanced staff-child ratio maintained during today’s visit. I observed adequate approved space use maintained during today’s visit. I observed children engaged in free play activities indoor and outdoor. I observed toys, materials, and equipment to be child-sized, developmentally appropriate, and in good repair. I observed materials accessible to the children and of sufficient quantity. I reviewed children’s records today and observed one violation regarding children’s records. I reviewed staff records today and there were violations regarding staff records. I observed and monitored 4 diaper creams today. I observed that three creams did not have the students’ name on them. I observed one cream to be in a child’s cubby and was accessible to children. I observed that one medication form did not have the amount to be applied. I observed the outdoor play environment. I observed the equipment and materials to be in good repair. I observed the fence to be of adequate height and in good repair in all areas. I observed monthly outdoor inspections documented for the past twelve months. I observed the last outdoor inspection dated February 12,2024. I observed your monthly fire drill log documented for the past twelve (12). I observed your last fire drill was dated April 24, 2024. I observed your quarterly shelter-in-place and lock-down drill log. I observed your last dill was a Lockdown drill and was dated December 1, 2023. I observed your Emergency Preparedness Response (EPR) Plan was last updated in February 2024. I observed nutrition opt out forms on file for each child. Therefore, the facility is not required to supplement food items sent from home. I observed your Incident Log to be current for the school year. I reviewed your completed Staff and Training worksheet. The visit summary packet was discussed at the end of you visit. The following violations were observed, and cited during today’s visit: Violation Number Comment Rule 537 Baby food that had been opened was not covered, labeled with date opened, properly refrigerated and/or used within two days of opening. In the infant room refrigerator an open container of baby food was in the frig. The food was not covered or dated. 15A NCAC 18A .2804(d)&(g) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. Outdoor sandbox that is outside the infant classroom door had standing water. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In the toddler classroom supper sorb used to clean vomit was not in locked cabinet. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Diaper cream was stored in children cubby. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. One medication form was not completed by parent and did not have the amount of cream to be applied. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspection are not conducted monthly. The last inspection was dated February 02/12/2024. .0605(q) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Employee that was hired on 3/04/24 does not have ITS_SIDS within 2 months of hire. .1102(f) 1301 Center did not maintain a record of daily attendance. Attendance in the Pre-school room has not been completed for May 1st- May 8th. GS 110-91(9) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Facility has not conducted a shelter-in-place or Lockdown drill since 12/1/2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employee hire date 9/27/23 does not have Recognizing and Responding to Suspicions of Child Maltreatment training. .1102(g) Technical Assistance: 1. All hazardous materials are to be in a locked cabinet and away from children. 2. All medication forms are to completed by parents and checked by staff. All medications are to be out the reach of children and not stored in cubbies. 3. All staff hired need to complete required trainings within the first 90 days of hire. Staff need to complete ITS_SIDS within the first 60 days of hire if working in the infant classroom. 4. Emergency drills are to be completed every 3 months and Playground safety inspections are to be completed every month by staff. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later than May 22, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. or at (704)594-0153. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: 1123-238L Visit Date: 11/28/2023 Number Present: 17 Completed Date: 11/28/2023 Age: From 0 To 5 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: 1. There is a concern that the staff/child ratio are not being followed during all hours of operation. 2. There is a concern that measures are not being taken to prevent uncontained insects on the premises. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Files for new staff were reviewed and contained all the required information. Additionally, I observed the indoor and outdoor space used by the children. I observed the teacher’s engagement with students in small group activities. I observed children in small group activities, center play, personal care routines, and children eating lunch. Regarding the allegation there are concerns that a safe sleep policy is not being followed. I observed children in the infant classroom being put down for naps. I observed and monitored sleep logs from the infant classroom for the months of September 2023 to November 28, 2023, and found the sleep logs were not consistently done for each child. In monitoring the sleep logs days were missing and not recorded on the logs for the children, some logs were not completed for the entire day, and sleep logs were not done for each day the children attended. I also observed that the sleep logs were not organized and filed for each student for review if requested. Based on file review and observation this allegation is substantiated. Regarding the allegation there are concerns that accurate attendance records are not being kept. I observed and reviewed the sign-in and sign-out sheets for all classrooms and the sheets were not complete and accurate. On some sign in sheets the students were signed in and not signed out for the day. Times and dates were not recorded on sign-in and sign-out sheets. I reviewed the attendance sheet for the infant classroom and found it has not been completed since November 2, 2023. The name to face sheets for each classroom have not been completed on a consistent basis. I observed that the name to face sheets are not completed by the staff daily. Also observed that the attendance sheets are not completed daily so accurate attendance is not being kept by the staff. Based on file review and observation this allegation is substantiated. The following violation(s) were observed and cited during this visit: Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Arrival and departure logs are not maintained by staff and parents. 10A NCAC 09 .0302(d)(4) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep charts are not completed daily by staff when children are sleeping. .0606(g) 1301 Center did not maintain a record of daily attendance. Upon review of records and files the attendance is not completed daily. GS 110-91(9) Technical Assistance: 1. Attendance is to be daily. It was discussed with the administration staff and classroom staff that the sign-in and sign-out sheet are to be completed as the child and parents enter the classroom and upon departure at the end of the day. If the parent does not complete this task it is up to the teacher to complete this task. Attendance is to be completed daily. Attendance should be completed by a certain time daily by the teacher. Name-to-Face shall be completed by staff from the beginning to the end of each child's day. 2. Sleep logs are important to the safety of the sleeping infant and should be completed every time the infant is laid in the crib to sleep. I discussed with Administrative staff the importance of this log and they are aware. Sleep logs must be completed on every child in your infant classroom and must be done daily. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later than December 12, 2023. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. or at (704)594-0153. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: 1123-238L Visit Date: 11/28/2023 Number Present: 17 Completed Date: 11/28/2023 Age: From 0 To 5 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: 1. There is a concern that the staff/child ratio are not being followed during all hours of operation. 2. There is a concern that measures are not being taken to prevent uncontained insects on the premises. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Files for new staff were reviewed and contained all the required information. Additionally, I observed the indoor and outdoor space used by the children. I observed the teacher’s engagement with students in small group activities. I observed children in small group activities, center play, personal care routines, and children eating lunch. Regarding the allegation there are concerns that a safe sleep policy is not being followed. I observed children in the infant classroom being put down for naps. I observed and monitored sleep logs from the infant classroom for the months of September 2023 to November 28, 2023, and found the sleep logs were not consistently done for each child. In monitoring the sleep logs days were missing and not recorded on the logs for the children, some logs were not completed for the entire day, and sleep logs were not done for each day the children attended. I also observed that the sleep logs were not organized and filed for each student for review if requested. Based on file review and observation this allegation is substantiated. Regarding the allegation there are concerns that accurate attendance records are not being kept. I observed and reviewed the sign-in and sign-out sheets for all classrooms and the sheets were not complete and accurate. On some sign in sheets the students were signed in and not signed out for the day. Times and dates were not recorded on sign-in and sign-out sheets. I reviewed the attendance sheet for the infant classroom and found it has not been completed since November 2, 2023. The name to face sheets for each classroom have not been completed on a consistent basis. I observed that the name to face sheets are not completed by the staff daily. Also observed that the attendance sheets are not completed daily so accurate attendance is not being kept by the staff. Based on file review and observation this allegation is substantiated. The following violation(s) were observed and cited during this visit: Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Arrival and departure logs are not maintained by staff and parents. 10A NCAC 09 .0302(d)(4) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep charts are not completed daily by staff when children are sleeping. .0606(g) 1301 Center did not maintain a record of daily attendance. Upon review of records and files the attendance is not completed daily. GS 110-91(9) Technical Assistance: 1. Attendance is to be daily. It was discussed with the administration staff and classroom staff that the sign-in and sign-out sheet are to be completed as the child and parents enter the classroom and upon departure at the end of the day. If the parent does not complete this task it is up to the teacher to complete this task. Attendance is to be completed daily. Attendance should be completed by a certain time daily by the teacher. Name-to-Face shall be completed by staff from the beginning to the end of each child's day. 2. Sleep logs are important to the safety of the sleeping infant and should be completed every time the infant is laid in the crib to sleep. I discussed with Administrative staff the importance of this log and they are aware. Sleep logs must be completed on every child in your infant classroom and must be done daily. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later than December 12, 2023. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. or at (704)594-0153. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 11/7/2023 Number Present: 16 Completed Date: 11/7/2023 Age: From 0 To 4 Total Minutes: 300 Time In: 09:15 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to monitor your program for compliance with all applicable child care requirements during the second temporary time period visit. You, Janice Young, Lead teacher, assisted me with the visit. Your facility currently operates wit a temporary license issued on August 7, 2023, and expires February 7, 2024 with the following restrictions: Daytime care only and children under2 ½ years old in rooms with direct exits only. The last sanitation inspection was completed on November 2, 2023 with a superior rating and 7 demerits. The last fire inspection was completed on May 19, 2023 and your facility was approved for daytime care only. I observed adequate supervision, staff/child ratio maintained, licensed capacity maintained, and approved space used during today’s visit. I observed sign-in and sign-out sheets in all classrooms. I observed attendance records were not completed for today as required. I observed your Temporary License, safe Procedures for Arrival and departure, current menu, sanitation placard, Emergency numbers, Emergency Medical care plan, First Aid information, tobacco free policy signage, Summary of NC Child Care Law dated September 2023, evacuation plan, current daily schedule and activity plan, staff child ratio sheets, and allergies sheet s posted as required. I observe children engaged in free choice activities, small group activities, large group activities, lunch, and rest time. I observed in the infant room diapering, and handwashing procedures being followed. I observed nutrition opt out forms on file for each child. Therefore, the facility is not required to supplement food items sent for home. I observed no new staff members have been hired since your first temporary time visit completed on September 13, 2023. The files and information were in compliance. On 10/12/23, Jill Wingler, Director of the ISS Staff Child Care programs, requested to earn 1 star unrated license at the end of the temporary license. If the facility has a compliance history of 75% or higher at the end of the temporary license a one star unrated license will be processed as requested. The following violations were observed and cited during today's visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in the infant and toddler classrooms. The activity plan posted was from the last visit. GS 110-91(12); .0508(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. Child was in a feed chair when bottle was given to child. 10A NCAC 09 .0902(b) 536 Formula and other beverages which require refrigeration were not identified for each child or properly refrigerated. Bottles were in the refrigerator which was not the proper temperature. 15A NCAC 18A .2804(d) 815 Electrical cords were accessible to infants and toddlers. Vacuum was left out and crawling infants were playing with the cord. 10A NCAC 09 .0604(f) 847 Parent's medication authorization did not include required information. Medication form did not have the proper amount of diaper cream to be applied. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections are not completed monthly. Last playground inspection was dated 8/14/23. .0605(q) 1301 Center did not maintain a record of daily attendance. Attendance has not been done in all classroom for 11/07/23 GS 110-91(9) Technical Assistance: 1. Medication forms should be checked by the facility staff to make sure parents are completing them correctly. The form should be completed and checked by the teacher when parents complete the form. 2. Attendance should be completed daily. Upon discussion with the administrator she has related to staff that attendance needs to be completed upon the arrival of each child. The teacher needs to mark the attendance sheet when the student arrives. 3. Activity plans should be completed for each classroom on a weekly, bi-weekly, monthly schedule. The administrator has assigned a staff member to check for lesson plans. 4. Playground inspections are to be completed monthly. The administrator has assigned a staff member to complete the inspection. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later than November 21, 2023. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you should contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. or at (704)594-0153. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 11/7/2023 Number Present: 16 Completed Date: 11/7/2023 Age: From 0 To 4 Total Minutes: 300 Time In: 09:15 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to monitor your program for compliance with all applicable child care requirements during the second temporary time period visit. You, Janice Young, Lead teacher, assisted me with the visit. Your facility currently operates wit a temporary license issued on August 7, 2023, and expires February 7, 2024 with the following restrictions: Daytime care only and children under2 ½ years old in rooms with direct exits only. The last sanitation inspection was completed on November 2, 2023 with a superior rating and 7 demerits. The last fire inspection was completed on May 19, 2023 and your facility was approved for daytime care only. I observed adequate supervision, staff/child ratio maintained, licensed capacity maintained, and approved space used during today’s visit. I observed sign-in and sign-out sheets in all classrooms. I observed attendance records were not completed for today as required. I observed your Temporary License, safe Procedures for Arrival and departure, current menu, sanitation placard, Emergency numbers, Emergency Medical care plan, First Aid information, tobacco free policy signage, Summary of NC Child Care Law dated September 2023, evacuation plan, current daily schedule and activity plan, staff child ratio sheets, and allergies sheet s posted as required. I observe children engaged in free choice activities, small group activities, large group activities, lunch, and rest time. I observed in the infant room diapering, and handwashing procedures being followed. I observed nutrition opt out forms on file for each child. Therefore, the facility is not required to supplement food items sent for home. I observed no new staff members have been hired since your first temporary time visit completed on September 13, 2023. The files and information were in compliance. On 10/12/23, Jill Wingler, Director of the ISS Staff Child Care programs, requested to earn 1 star unrated license at the end of the temporary license. If the facility has a compliance history of 75% or higher at the end of the temporary license a one star unrated license will be processed as requested. The following violations were observed and cited during today's visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in the infant and toddler classrooms. The activity plan posted was from the last visit. GS 110-91(12); .0508(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. Child was in a feed chair when bottle was given to child. 10A NCAC 09 .0902(b) 536 Formula and other beverages which require refrigeration were not identified for each child or properly refrigerated. Bottles were in the refrigerator which was not the proper temperature. 15A NCAC 18A .2804(d) 815 Electrical cords were accessible to infants and toddlers. Vacuum was left out and crawling infants were playing with the cord. 10A NCAC 09 .0604(f) 847 Parent's medication authorization did not include required information. Medication form did not have the proper amount of diaper cream to be applied. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections are not completed monthly. Last playground inspection was dated 8/14/23. .0605(q) 1301 Center did not maintain a record of daily attendance. Attendance has not been done in all classroom for 11/07/23 GS 110-91(9) Technical Assistance: 1. Medication forms should be checked by the facility staff to make sure parents are completing them correctly. The form should be completed and checked by the teacher when parents complete the form. 2. Attendance should be completed daily. Upon discussion with the administrator she has related to staff that attendance needs to be completed upon the arrival of each child. The teacher needs to mark the attendance sheet when the student arrives. 3. Activity plans should be completed for each classroom on a weekly, bi-weekly, monthly schedule. The administrator has assigned a staff member to check for lesson plans. 4. Playground inspections are to be completed monthly. The administrator has assigned a staff member to complete the inspection. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later than November 21, 2023. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you should contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. or at (704)594-0153. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 11/7/2023 Number Present: 16 Completed Date: 11/7/2023 Age: From 0 To 4 Total Minutes: 300 Time In: 09:15 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to monitor your program for compliance with all applicable child care requirements during the second temporary time period visit. You, Janice Young, Lead teacher, assisted me with the visit. Your facility currently operates wit a temporary license issued on August 7, 2023, and expires February 7, 2024 with the following restrictions: Daytime care only and children under2 ½ years old in rooms with direct exits only. The last sanitation inspection was completed on November 2, 2023 with a superior rating and 7 demerits. The last fire inspection was completed on May 19, 2023 and your facility was approved for daytime care only. I observed adequate supervision, staff/child ratio maintained, licensed capacity maintained, and approved space used during today’s visit. I observed sign-in and sign-out sheets in all classrooms. I observed attendance records were not completed for today as required. I observed your Temporary License, safe Procedures for Arrival and departure, current menu, sanitation placard, Emergency numbers, Emergency Medical care plan, First Aid information, tobacco free policy signage, Summary of NC Child Care Law dated September 2023, evacuation plan, current daily schedule and activity plan, staff child ratio sheets, and allergies sheet s posted as required. I observe children engaged in free choice activities, small group activities, large group activities, lunch, and rest time. I observed in the infant room diapering, and handwashing procedures being followed. I observed nutrition opt out forms on file for each child. Therefore, the facility is not required to supplement food items sent for home. I observed no new staff members have been hired since your first temporary time visit completed on September 13, 2023. The files and information were in compliance. On 10/12/23, Jill Wingler, Director of the ISS Staff Child Care programs, requested to earn 1 star unrated license at the end of the temporary license. If the facility has a compliance history of 75% or higher at the end of the temporary license a one star unrated license will be processed as requested. The following violations were observed and cited during today's visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in the infant and toddler classrooms. The activity plan posted was from the last visit. GS 110-91(12); .0508(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. Child was in a feed chair when bottle was given to child. 10A NCAC 09 .0902(b) 536 Formula and other beverages which require refrigeration were not identified for each child or properly refrigerated. Bottles were in the refrigerator which was not the proper temperature. 15A NCAC 18A .2804(d) 815 Electrical cords were accessible to infants and toddlers. Vacuum was left out and crawling infants were playing with the cord. 10A NCAC 09 .0604(f) 847 Parent's medication authorization did not include required information. Medication form did not have the proper amount of diaper cream to be applied. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections are not completed monthly. Last playground inspection was dated 8/14/23. .0605(q) 1301 Center did not maintain a record of daily attendance. Attendance has not been done in all classroom for 11/07/23 GS 110-91(9) Technical Assistance: 1. Medication forms should be checked by the facility staff to make sure parents are completing them correctly. The form should be completed and checked by the teacher when parents complete the form. 2. Attendance should be completed daily. Upon discussion with the administrator she has related to staff that attendance needs to be completed upon the arrival of each child. The teacher needs to mark the attendance sheet when the student arrives. 3. Activity plans should be completed for each classroom on a weekly, bi-weekly, monthly schedule. The administrator has assigned a staff member to check for lesson plans. 4. Playground inspections are to be completed monthly. The administrator has assigned a staff member to complete the inspection. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later than November 21, 2023. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you should contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. or at (704)594-0153. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 11/7/2023 Number Present: 16 Completed Date: 11/7/2023 Age: From 0 To 4 Total Minutes: 300 Time In: 09:15 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to monitor your program for compliance with all applicable child care requirements during the second temporary time period visit. You, Janice Young, Lead teacher, assisted me with the visit. Your facility currently operates wit a temporary license issued on August 7, 2023, and expires February 7, 2024 with the following restrictions: Daytime care only and children under2 ½ years old in rooms with direct exits only. The last sanitation inspection was completed on November 2, 2023 with a superior rating and 7 demerits. The last fire inspection was completed on May 19, 2023 and your facility was approved for daytime care only. I observed adequate supervision, staff/child ratio maintained, licensed capacity maintained, and approved space used during today’s visit. I observed sign-in and sign-out sheets in all classrooms. I observed attendance records were not completed for today as required. I observed your Temporary License, safe Procedures for Arrival and departure, current menu, sanitation placard, Emergency numbers, Emergency Medical care plan, First Aid information, tobacco free policy signage, Summary of NC Child Care Law dated September 2023, evacuation plan, current daily schedule and activity plan, staff child ratio sheets, and allergies sheet s posted as required. I observe children engaged in free choice activities, small group activities, large group activities, lunch, and rest time. I observed in the infant room diapering, and handwashing procedures being followed. I observed nutrition opt out forms on file for each child. Therefore, the facility is not required to supplement food items sent for home. I observed no new staff members have been hired since your first temporary time visit completed on September 13, 2023. The files and information were in compliance. On 10/12/23, Jill Wingler, Director of the ISS Staff Child Care programs, requested to earn 1 star unrated license at the end of the temporary license. If the facility has a compliance history of 75% or higher at the end of the temporary license a one star unrated license will be processed as requested. The following violations were observed and cited during today's visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in the infant and toddler classrooms. The activity plan posted was from the last visit. GS 110-91(12); .0508(a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. Child was in a feed chair when bottle was given to child. 10A NCAC 09 .0902(b) 536 Formula and other beverages which require refrigeration were not identified for each child or properly refrigerated. Bottles were in the refrigerator which was not the proper temperature. 15A NCAC 18A .2804(d) 815 Electrical cords were accessible to infants and toddlers. Vacuum was left out and crawling infants were playing with the cord. 10A NCAC 09 .0604(f) 847 Parent's medication authorization did not include required information. Medication form did not have the proper amount of diaper cream to be applied. 10A NCAC 09 .0803(4)(6-9) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections are not completed monthly. Last playground inspection was dated 8/14/23. .0605(q) 1301 Center did not maintain a record of daily attendance. Attendance has not been done in all classroom for 11/07/23 GS 110-91(9) Technical Assistance: 1. Medication forms should be checked by the facility staff to make sure parents are completing them correctly. The form should be completed and checked by the teacher when parents complete the form. 2. Attendance should be completed daily. Upon discussion with the administrator she has related to staff that attendance needs to be completed upon the arrival of each child. The teacher needs to mark the attendance sheet when the student arrives. 3. Activity plans should be completed for each classroom on a weekly, bi-weekly, monthly schedule. The administrator has assigned a staff member to check for lesson plans. 4. Playground inspections are to be completed monthly. The administrator has assigned a staff member to complete the inspection. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later than November 21, 2023. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you should contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. or at (704)594-0153. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: ERIN PICKARD Operation Type: Center Case Number: Visit Date: 9/13/2023 Number Present: 14 Completed Date: 9/13/2023 Age: From 0 To 4 Total Minutes: 245 Time In: 10:45 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit has been to monitor your compliance with all applicable child care requirements during the first temporary time period visit. Toni Washington, Child Care Consultant, accompanied me on today's visit. Currently this center operates with a temporary license issued on August 7, 2023 with the following restrictions: Daytime care only, and children under 2 ½ years old in rooms with direct exits only. A walkthrough of the facility was completed. Space 1 was observed participating in free choice play inside and completing a diaper change. Space 2 was observed participating in free choice play inside and feeding infants a bottle. Space 3 was observed participating in free choice play inside. The center's temporary license, NC child care law summary, safe arrival and departure procedures, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, hazardous product storage. The last monthly fire drill was completed on September 22, 2023. The last playground inspection was completed on August 14, 2023. One staff member at the facility has one year to complete Emergency Preparedness and Response training (EPR). The staff member who took the training has four months from the training date to complete the online EPR plan. After the plan is completed, the facility must begin completing lock-down and shelter-in-place drills and document them on the bottom of the Emergency Drill Log. The sanitation inspection was completed on August 3, 2023, and you received a superior rating and six demerits. The last fire inspection was completed on May 19, 2023. Nine staff files were monitored. Three children’s files were monitored. The children bring all of their food from home. All of the children have a nutrition opt out form, therefore the facility is not required to supplement the food sent from home. On 8/30/23, I discussed the rated license process with Jill Wingler, Assistant Director. I reviewed how the facility will earn points towards a star rated license at the end of your temporary license that expires on February 7, 2024. Program Standards- You can choose to earn two points in program standards if you choose not to request the Environmental Rating Scale(ERS). If you choose to request the ERS, the program points earned will be determined by your score earned on the environmental rating scales as well as enhanced ratios and space. Education Standards-If you choose to request a 2-5 star rated license, the education points will be determined by the education found for each staff member in WORKS for your Administrator and all classroom staff. All staff must have their current education in WORKS. Quality Point-If you choose to request a 2-5 star rated license, you may earn one additional point by meeting an enhanced requirement listed on the Quality Point options list. This quality point option must be verified and approved before one point can be earned. If you request a 2-5 star rated license, please send me the completed Application for a Two Component Star Rated license form. If you request to have the ERS completed, please send me the completed Rated License Request Review form. I reminded you that programs with less than a three-star license will not be eligible to receive subsidy funding. The following violations were observed today. Violation Number Comment Rule 468 When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. Space 3 only had one activity in the manipulative center, two activities in the block center, one activity in the book center. Space 3 did not have music toys available. Space 2 did not have pretend play or books available. .0510(d)(1) 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Two bottles in space 2 were not labeled with today's date. 15A NCAC 18A .2804(d) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Three infants in space 2 did not have record of documenting checking on sleeping infants on the safe sleep log this week. .0606(g) 1030 Application for employment and date of birth was not on file for all staff. Four staff members did not complete an employment application on or before their first day of employment. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member had a medical statement on file that was completed more than 12 months from their employment date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Two staff members had a TB test on file that was older than 12 months from their employment date. .0701(a) 1043 All staff records, except financial records, were not made available for review. One staff member who started working yesterday did not have a staff file available for review. G.S. 110-91( 9) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff member has not completed their new staff orientation within the first six weeks of employment. .1101(a) 1314 Emergency information did not name childs health care professional. One child's file did not have the health care professional listed on the application. .0802(c)(2) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff member did not have a receipt for reviewing the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(d)(1-4) 1907 A copy of the Prevention of Shaken Baby and Abusive Head Trauma policy was not given to or explained to parents of newly enrolled children up to five years of age on or before the first day the child receives care at the center. Three children's files did not have a signed statement that parents have received a copy of the Prevention of Shaken Baby and Abusive Head Trauma policy. .0608(b) Technical assistance was given in the following areas: Item#468-Ensure that all centers have a minimum of three different types of toys, and enough of each toy so that three children can play with the same toy at the same time. Item#0533-Staff must check the bottles and sippy cups sent from home to ensure they are labeled with the child’s name and today’s date. Item#887-I recommend placing the safe sleep logs near the cribs so that staff remember to document laying the child down, then documenting checking on the sleeping infant every 15 minutes, and lastly what time they get the child up from their nap. Item#1030, 1032, 1033, 1874-Staff members must have an employment application, medical statement, and TB test result on file on or before their first day of employment. I suggest not allowing staff to begin working until they have all required paperwork on file. Item#1043-All staff members must have the required paperwork on file on their first day of employment. Item#1045-I suggest completing new staff orientation before putting the staff member in the classroom to work so that it is completed on time. This will also ensure that staff know how to do their jobs while following the child care requirements. Item#1314-When a new child is enrolled, check all paperwork to ensure that it is completed without any blanks on the forms. Item#1907-Use the File Checklist for Children form to ensure that all of the required information is on file. I suggest requiring all of the children’s paperwork before they begin at the facility. Consultation was provided in the following areas: You must maintain at least a 75% or higher Compliance History to be eligible to apply for a child care license. Your Compliance History will continue to build over an 18-month period. The compliance history is based on violations that are cited during visits to your center. If you have an acceptable compliance history at the end of your six month temporary license you will be eligible to apply for a rated license. You must maintain at least a 75% or higher compliance history to maintain your star license. If your center's compliance history drops below 75% you may receive an administrative action. The Administrator and all staff working in the infant classroom must have current ITS-SIDS training. New staff working in the infant classroom have two months to complete ITS-SIDS training. At all times, one child care provider who has current ITS-SIDS training must be present in the infant room while children are in care. Health and Safety Training must be completed by all staff within one year of employment unless the staff member has completed all health and safety training within one year of employment at your facility. Recognizing and Responding to Child Maltreatment training must be completed by all staff within 90 days of employment. CPR and First Aid training must be completed by all staff within 90 days of employment. Ensure that CPR and First Aid training is taken in-person, by an approved trainer and training agency, as well as the type of training is Pediatric or Infant/Child CPR and First Aid training. New staff must have a current criminal background check, medical exam, and TB test or TB screening completed prior to employment. Federal law requires that an employer keep all medical information confidential and in separate medical files. Any staff medical statements, any proof of tuberculosis test or screening, and any completed health questionnaires must be included in a staff member's medical file, which must be maintained separately from that staff member's individual personnel file. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Violations must be corrected immediately. A signed and dated letter of compliance must be received by me no later than 9/27/23, stating how each violation was corrected and how compliance will be maintained in the future. Please mail or email me a signed copy of the letter to Erin.Pickard@dhhs.nc.gov or P.O. Box 971, Kannapolis, NC 28082. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. If a letter is not received by the required date an unannounced follow-up visit may be conducted to confirm the violations were corrected or an administrative action may be recommended. Based on Child Care Rule 10A https://www.msn.com/en-us/feedNCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please Note: Please be aware that any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Contact me at erin.pickard@dhhs.nc.gov or 704-594-0153 if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: Woodland Heights - ISS Staff Childcare Facility ID: 49000584 Consultant: ERIN PICKARD Operation Type: Center Case Number: Visit Date: 9/13/2023 Number Present: 14 Completed Date: 9/13/2023 Age: From 0 To 4 Total Minutes: 245 Time In: 10:45 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit has been to monitor your compliance with all applicable child care requirements during the first temporary time period visit. Toni Washington, Child Care Consultant, accompanied me on today's visit. Currently this center operates with a temporary license issued on August 7, 2023 with the following restrictions: Daytime care only, and children under 2 ½ years old in rooms with direct exits only. A walkthrough of the facility was completed. Space 1 was observed participating in free choice play inside and completing a diaper change. Space 2 was observed participating in free choice play inside and feeding infants a bottle. Space 3 was observed participating in free choice play inside. The center's temporary license, NC child care law summary, safe arrival and departure procedures, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, hazardous product storage. The last monthly fire drill was completed on September 22, 2023. The last playground inspection was completed on August 14, 2023. One staff member at the facility has one year to complete Emergency Preparedness and Response training (EPR). The staff member who took the training has four months from the training date to complete the online EPR plan. After the plan is completed, the facility must begin completing lock-down and shelter-in-place drills and document them on the bottom of the Emergency Drill Log. The sanitation inspection was completed on August 3, 2023, and you received a superior rating and six demerits. The last fire inspection was completed on May 19, 2023. Nine staff files were monitored. Three children’s files were monitored. The children bring all of their food from home. All of the children have a nutrition opt out form, therefore the facility is not required to supplement the food sent from home. On 8/30/23, I discussed the rated license process with Jill Wingler, Assistant Director. I reviewed how the facility will earn points towards a star rated license at the end of your temporary license that expires on February 7, 2024. Program Standards- You can choose to earn two points in program standards if you choose not to request the Environmental Rating Scale(ERS). If you choose to request the ERS, the program points earned will be determined by your score earned on the environmental rating scales as well as enhanced ratios and space. Education Standards-If you choose to request a 2-5 star rated license, the education points will be determined by the education found for each staff member in WORKS for your Administrator and all classroom staff. All staff must have their current education in WORKS. Quality Point-If you choose to request a 2-5 star rated license, you may earn one additional point by meeting an enhanced requirement listed on the Quality Point options list. This quality point option must be verified and approved before one point can be earned. If you request a 2-5 star rated license, please send me the completed Application for a Two Component Star Rated license form. If you request to have the ERS completed, please send me the completed Rated License Request Review form. I reminded you that programs with less than a three-star license will not be eligible to receive subsidy funding. The following violations were observed today. Violation Number Comment Rule 468 When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. Space 3 only had one activity in the manipulative center, two activities in the block center, one activity in the book center. Space 3 did not have music toys available. Space 2 did not have pretend play or books available. .0510(d)(1) 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Two bottles in space 2 were not labeled with today's date. 15A NCAC 18A .2804(d) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Three infants in space 2 did not have record of documenting checking on sleeping infants on the safe sleep log this week. .0606(g) 1030 Application for employment and date of birth was not on file for all staff. Four staff members did not complete an employment application on or before their first day of employment. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member had a medical statement on file that was completed more than 12 months from their employment date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Two staff members had a TB test on file that was older than 12 months from their employment date. .0701(a) 1043 All staff records, except financial records, were not made available for review. One staff member who started working yesterday did not have a staff file available for review. G.S. 110-91( 9) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff member has not completed their new staff orientation within the first six weeks of employment. .1101(a) 1314 Emergency information did not name childs health care professional. One child's file did not have the health care professional listed on the application. .0802(c)(2) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff member did not have a receipt for reviewing the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(d)(1-4) 1907 A copy of the Prevention of Shaken Baby and Abusive Head Trauma policy was not given to or explained to parents of newly enrolled children up to five years of age on or before the first day the child receives care at the center. Three children's files did not have a signed statement that parents have received a copy of the Prevention of Shaken Baby and Abusive Head Trauma policy. .0608(b) Technical assistance was given in the following areas: Item#468-Ensure that all centers have a minimum of three different types of toys, and enough of each toy so that three children can play with the same toy at the same time. Item#0533-Staff must check the bottles and sippy cups sent from home to ensure they are labeled with the child’s name and today’s date. Item#887-I recommend placing the safe sleep logs near the cribs so that staff remember to document laying the child down, then documenting checking on the sleeping infant every 15 minutes, and lastly what time they get the child up from their nap. Item#1030, 1032, 1033, 1874-Staff members must have an employment application, medical statement, and TB test result on file on or before their first day of employment. I suggest not allowing staff to begin working until they have all required paperwork on file. Item#1043-All staff members must have the required paperwork on file on their first day of employment. Item#1045-I suggest completing new staff orientation before putting the staff member in the classroom to work so that it is completed on time. This will also ensure that staff know how to do their jobs while following the child care requirements. Item#1314-When a new child is enrolled, check all paperwork to ensure that it is completed without any blanks on the forms. Item#1907-Use the File Checklist for Children form to ensure that all of the required information is on file. I suggest requiring all of the children’s paperwork before they begin at the facility. Consultation was provided in the following areas: You must maintain at least a 75% or higher Compliance History to be eligible to apply for a child care license. Your Compliance History will continue to build over an 18-month period. The compliance history is based on violations that are cited during visits to your center. If you have an acceptable compliance history at the end of your six month temporary license you will be eligible to apply for a rated license. You must maintain at least a 75% or higher compliance history to maintain your star license. If your center's compliance history drops below 75% you may receive an administrative action. The Administrator and all staff working in the infant classroom must have current ITS-SIDS training. New staff working in the infant classroom have two months to complete ITS-SIDS training. At all times, one child care provider who has current ITS-SIDS training must be present in the infant room while children are in care. Health and Safety Training must be completed by all staff within one year of employment unless the staff member has completed all health and safety training within one year of employment at your facility. Recognizing and Responding to Child Maltreatment training must be completed by all staff within 90 days of employment. CPR and First Aid training must be completed by all staff within 90 days of employment. Ensure that CPR and First Aid training is taken in-person, by an approved trainer and training agency, as well as the type of training is Pediatric or Infant/Child CPR and First Aid training. New staff must have a current criminal background check, medical exam, and TB test or TB screening completed prior to employment. Federal law requires that an employer keep all medical information confidential and in separate medical files. Any staff medical statements, any proof of tuberculosis test or screening, and any completed health questionnaires must be included in a staff member's medical file, which must be maintained separately from that staff member's individual personnel file. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Violations must be corrected immediately. A signed and dated letter of compliance must be received by me no later than 9/27/23, stating how each violation was corrected and how compliance will be maintained in the future. Please mail or email me a signed copy of the letter to Erin.Pickard@dhhs.nc.gov or P.O. Box 971, Kannapolis, NC 28082. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. If a letter is not received by the required date an unannounced follow-up visit may be conducted to confirm the violations were corrected or an administrative action may be recommended. Based on Child Care Rule 10A https://www.msn.com/en-us/feedNCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please Note: Please be aware that any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Contact me at erin.pickard@dhhs.nc.gov or 704-594-0153 if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times