Kiddie Academy OF Lake Norman

10A NCAC 09 .0802 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 3/19/2026 Number Present: 54 Completed Date: 3/19/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Antonio Mintz, Director, assisted with today’s visit. Toni Washington, Child Care Consultant, accompanied me on today. The facility was issued a three-star rated license on December 1, 2025. The last sanitation inspection was completed on March 5, 2026, with a “Superior” classification. The last fire inspection was completed on April 3, 2025, and your facility was approved for daytime care only. The facility’s compliance history was ninety-two percent prior to today’s visit. The facility's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, outdoor gross motor, teacher directed activities, toileting and handwashing routines, and rest time. Infants were observed receiving care according to their individual needs. In space 7, we observed a child went to the sand table to play, a staff member went to the sand table and told the child that they could not play and closed the sand table. Fire drills were completed monthly as required. The last fire drill was completed on February 27, 2026. Emergency drills are being conducted. The last emergency drill documented was completed on February 18, 2026. Your outdoor play area meets child care safety standards. The last outdoor playground inspection was completed on March 5, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility were of sufficient quantity, developmentally appropriate, and in good repair. All medications and Medical Action Plans were monitored during today’s visit. A selection of staff and children’s files were monitored during today’s visit. The facility does not provide transportation. The following violations were documented today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Seven children's files did not contain sign a statement attesting that he or she received a copy of the summary before the child's enrollment. GS 110-102 417 Children three years old and older were in care and the schedule did not include blocks of time assigned to types of activities, including active play, quiet play or rest. Space 6 did not have a daily schedule posted. .0508(d)(1) 475 Sand and water play activities were not available weekly to each group. In space 7, sand was not offered to children. .0510(c)(3) 487 For children under three years of age, materials were not made available to children on a daily basis. In space 3, the dramatic play center did not contain materials. .0510(e)(2) 721 All equipment and furnishings were not in good repair. In space 6 and space 7, books were torn, missing pages, not in good repair. G.S. 110-91(6); .0601(b) 847 Parent's medication authorization did not include required information. In space 6, a child's permission to administer emergency medication form expired 12/9/25. 10A NCAC 09 .0803(4)(6-9) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The emergency medical care plan has not been revised as staff are no longer employed. 10A NCAC 09 .0802(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child with the date of birth 10/21/21 and 8/8/25 did not have medical reports on file for review. GS110-91(1) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility has not created the roster within the ABCMS portal. G.S. 110-90.2 & .2703(r) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child with the date of birth 11/21/23 did not have a signed shaken baby policy. .0608(b)(1-6) 9999 15A NCAC 18A .2804(i) A water bottle that a child brings to the child care center from home and that is used only for water consumption by that child shall be exempt from the requirements of Paragraph (h) of this Rule. Instead, the water bottle shall be labeled with the name of the child to whom the water bottle belongs, individually stored in the child's cubby, and sent home with the child at the end of the day. Children's water bottles were stored collectively in classrooms throughout the facility. Technical Assistance was provided on the following: • We discussed staff monitoring their classrooms at the end of each week to ensure that all materials and in good repair. Items that are torn, broken, missing pages, etc. should be removed and replaced. • We discussed that when staff members listed on the emergency medical care plan are no longer employed at the facility, the emergency medical care plan must be updated. • We discussed administrative staff creating a checklist of items that are required to be posted in the classroom. This can serve as a reference for staff members to ensure they have all required items posted. • We discussed administrative staff creating a chart that outlines the expiration dates of medications and permission to administer forms for each classroom. This can serve as a reference for staff members to ensure that all medications and permission to administer forms remain in compliance. • We discussed administrative staff creating reminders for newly enrolled children to ensure that all documents are received within the required timeframe. Administrative staff shall review all incoming documents for completion and accuracy. • We discussed creating a documentation of receipt page for families to sign acknowledging that they have received items that are listed in the facility handbook. This documentation of receipt page shall also include the child’s name, date of enrollment, signature, and date signed. • We discussed putting children’s water bottles in their individual cubbies. Water bottles may be stored collectively to transport to the outdoor play areas. • We discussed staff ensuring that materials are out and accessible to children. Centers should not be restricted to children. It is recommended that staff introduce new materials to children and show them how to engage with materials. Sand, Science, Music, and Sensory should be offered at least once a week. • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Consultation was provided on the following: • Please reach out to the Healthy Social Behavior Coach Manager, Michelle Boyles, to inquire about training opportunities for the facility. She can be reached by email at mboyles@childcareresourcesinc.org • We discussed creating a behavior management tool for children who are displaying challenging behaviors. • Please ensure staff are following all diapering procedures when changing children’s diapers. • Please ensure that topical ointments are labeled with the child’s name. If a medication or permission to administer form expires, the facility has 72 hours to return the medication or discard it. • We discussed the importance of having two staff members in classrooms that experience multiple challenging behaviors. • Please visit https://www.childcareresourcesinc.org/challenging-behaviors-helpline for information regarding the challenging behaviors hotline that may be utilized by staff. • WORKS STATUS LETTER: Child Care Rule .0703(c) Within six months of an individual assuming lead teacher or child care administrator duties, each center shall maintain the following information in the individual's staff record: (2) a copy of notification from the Division that the individual meets the equivalency or that the individual does not meet the equivalency and must enroll in coursework; • DCDEE WEBSITE RESOURCES: -QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-ProfessionalDevelopment/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-ChildCare/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 3/19/2026 Number Present: 54 Completed Date: 3/19/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Antonio Mintz, Director, assisted with today’s visit. Toni Washington, Child Care Consultant, accompanied me on today. The facility was issued a three-star rated license on December 1, 2025. The last sanitation inspection was completed on March 5, 2026, with a “Superior” classification. The last fire inspection was completed on April 3, 2025, and your facility was approved for daytime care only. The facility’s compliance history was ninety-two percent prior to today’s visit. The facility's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, outdoor gross motor, teacher directed activities, toileting and handwashing routines, and rest time. Infants were observed receiving care according to their individual needs. In space 7, we observed a child went to the sand table to play, a staff member went to the sand table and told the child that they could not play and closed the sand table. Fire drills were completed monthly as required. The last fire drill was completed on February 27, 2026. Emergency drills are being conducted. The last emergency drill documented was completed on February 18, 2026. Your outdoor play area meets child care safety standards. The last outdoor playground inspection was completed on March 5, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility were of sufficient quantity, developmentally appropriate, and in good repair. All medications and Medical Action Plans were monitored during today’s visit. A selection of staff and children’s files were monitored during today’s visit. The facility does not provide transportation. The following violations were documented today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Seven children's files did not contain sign a statement attesting that he or she received a copy of the summary before the child's enrollment. GS 110-102 417 Children three years old and older were in care and the schedule did not include blocks of time assigned to types of activities, including active play, quiet play or rest. Space 6 did not have a daily schedule posted. .0508(d)(1) 475 Sand and water play activities were not available weekly to each group. In space 7, sand was not offered to children. .0510(c)(3) 487 For children under three years of age, materials were not made available to children on a daily basis. In space 3, the dramatic play center did not contain materials. .0510(e)(2) 721 All equipment and furnishings were not in good repair. In space 6 and space 7, books were torn, missing pages, not in good repair. G.S. 110-91(6); .0601(b) 847 Parent's medication authorization did not include required information. In space 6, a child's permission to administer emergency medication form expired 12/9/25. 10A NCAC 09 .0803(4)(6-9) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The emergency medical care plan has not been revised as staff are no longer employed. 10A NCAC 09 .0802(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child with the date of birth 10/21/21 and 8/8/25 did not have medical reports on file for review. GS110-91(1) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility has not created the roster within the ABCMS portal. G.S. 110-90.2 & .2703(r) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child with the date of birth 11/21/23 did not have a signed shaken baby policy. .0608(b)(1-6) 9999 15A NCAC 18A .2804(i) A water bottle that a child brings to the child care center from home and that is used only for water consumption by that child shall be exempt from the requirements of Paragraph (h) of this Rule. Instead, the water bottle shall be labeled with the name of the child to whom the water bottle belongs, individually stored in the child's cubby, and sent home with the child at the end of the day. Children's water bottles were stored collectively in classrooms throughout the facility. Technical Assistance was provided on the following: • We discussed staff monitoring their classrooms at the end of each week to ensure that all materials and in good repair. Items that are torn, broken, missing pages, etc. should be removed and replaced. • We discussed that when staff members listed on the emergency medical care plan are no longer employed at the facility, the emergency medical care plan must be updated. • We discussed administrative staff creating a checklist of items that are required to be posted in the classroom. This can serve as a reference for staff members to ensure they have all required items posted. • We discussed administrative staff creating a chart that outlines the expiration dates of medications and permission to administer forms for each classroom. This can serve as a reference for staff members to ensure that all medications and permission to administer forms remain in compliance. • We discussed administrative staff creating reminders for newly enrolled children to ensure that all documents are received within the required timeframe. Administrative staff shall review all incoming documents for completion and accuracy. • We discussed creating a documentation of receipt page for families to sign acknowledging that they have received items that are listed in the facility handbook. This documentation of receipt page shall also include the child’s name, date of enrollment, signature, and date signed. • We discussed putting children’s water bottles in their individual cubbies. Water bottles may be stored collectively to transport to the outdoor play areas. • We discussed staff ensuring that materials are out and accessible to children. Centers should not be restricted to children. It is recommended that staff introduce new materials to children and show them how to engage with materials. Sand, Science, Music, and Sensory should be offered at least once a week. • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Consultation was provided on the following: • Please reach out to the Healthy Social Behavior Coach Manager, Michelle Boyles, to inquire about training opportunities for the facility. She can be reached by email at mboyles@childcareresourcesinc.org • We discussed creating a behavior management tool for children who are displaying challenging behaviors. • Please ensure staff are following all diapering procedures when changing children’s diapers. • Please ensure that topical ointments are labeled with the child’s name. If a medication or permission to administer form expires, the facility has 72 hours to return the medication or discard it. • We discussed the importance of having two staff members in classrooms that experience multiple challenging behaviors. • Please visit https://www.childcareresourcesinc.org/challenging-behaviors-helpline for information regarding the challenging behaviors hotline that may be utilized by staff. • WORKS STATUS LETTER: Child Care Rule .0703(c) Within six months of an individual assuming lead teacher or child care administrator duties, each center shall maintain the following information in the individual's staff record: (2) a copy of notification from the Division that the individual meets the equivalency or that the individual does not meet the equivalency and must enroll in coursework; • DCDEE WEBSITE RESOURCES: -QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-ProfessionalDevelopment/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-ChildCare/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 3/19/2026 Number Present: 54 Completed Date: 3/19/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Antonio Mintz, Director, assisted with today’s visit. Toni Washington, Child Care Consultant, accompanied me on today. The facility was issued a three-star rated license on December 1, 2025. The last sanitation inspection was completed on March 5, 2026, with a “Superior” classification. The last fire inspection was completed on April 3, 2025, and your facility was approved for daytime care only. The facility’s compliance history was ninety-two percent prior to today’s visit. The facility's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, outdoor gross motor, teacher directed activities, toileting and handwashing routines, and rest time. Infants were observed receiving care according to their individual needs. In space 7, we observed a child went to the sand table to play, a staff member went to the sand table and told the child that they could not play and closed the sand table. Fire drills were completed monthly as required. The last fire drill was completed on February 27, 2026. Emergency drills are being conducted. The last emergency drill documented was completed on February 18, 2026. Your outdoor play area meets child care safety standards. The last outdoor playground inspection was completed on March 5, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility were of sufficient quantity, developmentally appropriate, and in good repair. All medications and Medical Action Plans were monitored during today’s visit. A selection of staff and children’s files were monitored during today’s visit. The facility does not provide transportation. The following violations were documented today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Seven children's files did not contain sign a statement attesting that he or she received a copy of the summary before the child's enrollment. GS 110-102 417 Children three years old and older were in care and the schedule did not include blocks of time assigned to types of activities, including active play, quiet play or rest. Space 6 did not have a daily schedule posted. .0508(d)(1) 475 Sand and water play activities were not available weekly to each group. In space 7, sand was not offered to children. .0510(c)(3) 487 For children under three years of age, materials were not made available to children on a daily basis. In space 3, the dramatic play center did not contain materials. .0510(e)(2) 721 All equipment and furnishings were not in good repair. In space 6 and space 7, books were torn, missing pages, not in good repair. G.S. 110-91(6); .0601(b) 847 Parent's medication authorization did not include required information. In space 6, a child's permission to administer emergency medication form expired 12/9/25. 10A NCAC 09 .0803(4)(6-9) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The emergency medical care plan has not been revised as staff are no longer employed. 10A NCAC 09 .0802(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child with the date of birth 10/21/21 and 8/8/25 did not have medical reports on file for review. GS110-91(1) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility has not created the roster within the ABCMS portal. G.S. 110-90.2 & .2703(r) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child with the date of birth 11/21/23 did not have a signed shaken baby policy. .0608(b)(1-6) 9999 15A NCAC 18A .2804(i) A water bottle that a child brings to the child care center from home and that is used only for water consumption by that child shall be exempt from the requirements of Paragraph (h) of this Rule. Instead, the water bottle shall be labeled with the name of the child to whom the water bottle belongs, individually stored in the child's cubby, and sent home with the child at the end of the day. Children's water bottles were stored collectively in classrooms throughout the facility. Technical Assistance was provided on the following: • We discussed staff monitoring their classrooms at the end of each week to ensure that all materials and in good repair. Items that are torn, broken, missing pages, etc. should be removed and replaced. • We discussed that when staff members listed on the emergency medical care plan are no longer employed at the facility, the emergency medical care plan must be updated. • We discussed administrative staff creating a checklist of items that are required to be posted in the classroom. This can serve as a reference for staff members to ensure they have all required items posted. • We discussed administrative staff creating a chart that outlines the expiration dates of medications and permission to administer forms for each classroom. This can serve as a reference for staff members to ensure that all medications and permission to administer forms remain in compliance. • We discussed administrative staff creating reminders for newly enrolled children to ensure that all documents are received within the required timeframe. Administrative staff shall review all incoming documents for completion and accuracy. • We discussed creating a documentation of receipt page for families to sign acknowledging that they have received items that are listed in the facility handbook. This documentation of receipt page shall also include the child’s name, date of enrollment, signature, and date signed. • We discussed putting children’s water bottles in their individual cubbies. Water bottles may be stored collectively to transport to the outdoor play areas. • We discussed staff ensuring that materials are out and accessible to children. Centers should not be restricted to children. It is recommended that staff introduce new materials to children and show them how to engage with materials. Sand, Science, Music, and Sensory should be offered at least once a week. • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Consultation was provided on the following: • Please reach out to the Healthy Social Behavior Coach Manager, Michelle Boyles, to inquire about training opportunities for the facility. She can be reached by email at mboyles@childcareresourcesinc.org • We discussed creating a behavior management tool for children who are displaying challenging behaviors. • Please ensure staff are following all diapering procedures when changing children’s diapers. • Please ensure that topical ointments are labeled with the child’s name. If a medication or permission to administer form expires, the facility has 72 hours to return the medication or discard it. • We discussed the importance of having two staff members in classrooms that experience multiple challenging behaviors. • Please visit https://www.childcareresourcesinc.org/challenging-behaviors-helpline for information regarding the challenging behaviors hotline that may be utilized by staff. • WORKS STATUS LETTER: Child Care Rule .0703(c) Within six months of an individual assuming lead teacher or child care administrator duties, each center shall maintain the following information in the individual's staff record: (2) a copy of notification from the Division that the individual meets the equivalency or that the individual does not meet the equivalency and must enroll in coursework; • DCDEE WEBSITE RESOURCES: -QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-ProfessionalDevelopment/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-ChildCare/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 3/19/2026 Number Present: 54 Completed Date: 3/19/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Antonio Mintz, Director, assisted with today’s visit. Toni Washington, Child Care Consultant, accompanied me on today. The facility was issued a three-star rated license on December 1, 2025. The last sanitation inspection was completed on March 5, 2026, with a “Superior” classification. The last fire inspection was completed on April 3, 2025, and your facility was approved for daytime care only. The facility’s compliance history was ninety-two percent prior to today’s visit. The facility's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, outdoor gross motor, teacher directed activities, toileting and handwashing routines, and rest time. Infants were observed receiving care according to their individual needs. In space 7, we observed a child went to the sand table to play, a staff member went to the sand table and told the child that they could not play and closed the sand table. Fire drills were completed monthly as required. The last fire drill was completed on February 27, 2026. Emergency drills are being conducted. The last emergency drill documented was completed on February 18, 2026. Your outdoor play area meets child care safety standards. The last outdoor playground inspection was completed on March 5, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility were of sufficient quantity, developmentally appropriate, and in good repair. All medications and Medical Action Plans were monitored during today’s visit. A selection of staff and children’s files were monitored during today’s visit. The facility does not provide transportation. The following violations were documented today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Seven children's files did not contain sign a statement attesting that he or she received a copy of the summary before the child's enrollment. GS 110-102 417 Children three years old and older were in care and the schedule did not include blocks of time assigned to types of activities, including active play, quiet play or rest. Space 6 did not have a daily schedule posted. .0508(d)(1) 475 Sand and water play activities were not available weekly to each group. In space 7, sand was not offered to children. .0510(c)(3) 487 For children under three years of age, materials were not made available to children on a daily basis. In space 3, the dramatic play center did not contain materials. .0510(e)(2) 721 All equipment and furnishings were not in good repair. In space 6 and space 7, books were torn, missing pages, not in good repair. G.S. 110-91(6); .0601(b) 847 Parent's medication authorization did not include required information. In space 6, a child's permission to administer emergency medication form expired 12/9/25. 10A NCAC 09 .0803(4)(6-9) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The emergency medical care plan has not been revised as staff are no longer employed. 10A NCAC 09 .0802(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child with the date of birth 10/21/21 and 8/8/25 did not have medical reports on file for review. GS110-91(1) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility has not created the roster within the ABCMS portal. G.S. 110-90.2 & .2703(r) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child with the date of birth 11/21/23 did not have a signed shaken baby policy. .0608(b)(1-6) 9999 15A NCAC 18A .2804(i) A water bottle that a child brings to the child care center from home and that is used only for water consumption by that child shall be exempt from the requirements of Paragraph (h) of this Rule. Instead, the water bottle shall be labeled with the name of the child to whom the water bottle belongs, individually stored in the child's cubby, and sent home with the child at the end of the day. Children's water bottles were stored collectively in classrooms throughout the facility. Technical Assistance was provided on the following: • We discussed staff monitoring their classrooms at the end of each week to ensure that all materials and in good repair. Items that are torn, broken, missing pages, etc. should be removed and replaced. • We discussed that when staff members listed on the emergency medical care plan are no longer employed at the facility, the emergency medical care plan must be updated. • We discussed administrative staff creating a checklist of items that are required to be posted in the classroom. This can serve as a reference for staff members to ensure they have all required items posted. • We discussed administrative staff creating a chart that outlines the expiration dates of medications and permission to administer forms for each classroom. This can serve as a reference for staff members to ensure that all medications and permission to administer forms remain in compliance. • We discussed administrative staff creating reminders for newly enrolled children to ensure that all documents are received within the required timeframe. Administrative staff shall review all incoming documents for completion and accuracy. • We discussed creating a documentation of receipt page for families to sign acknowledging that they have received items that are listed in the facility handbook. This documentation of receipt page shall also include the child’s name, date of enrollment, signature, and date signed. • We discussed putting children’s water bottles in their individual cubbies. Water bottles may be stored collectively to transport to the outdoor play areas. • We discussed staff ensuring that materials are out and accessible to children. Centers should not be restricted to children. It is recommended that staff introduce new materials to children and show them how to engage with materials. Sand, Science, Music, and Sensory should be offered at least once a week. • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Consultation was provided on the following: • Please reach out to the Healthy Social Behavior Coach Manager, Michelle Boyles, to inquire about training opportunities for the facility. She can be reached by email at mboyles@childcareresourcesinc.org • We discussed creating a behavior management tool for children who are displaying challenging behaviors. • Please ensure staff are following all diapering procedures when changing children’s diapers. • Please ensure that topical ointments are labeled with the child’s name. If a medication or permission to administer form expires, the facility has 72 hours to return the medication or discard it. • We discussed the importance of having two staff members in classrooms that experience multiple challenging behaviors. • Please visit https://www.childcareresourcesinc.org/challenging-behaviors-helpline for information regarding the challenging behaviors hotline that may be utilized by staff. • WORKS STATUS LETTER: Child Care Rule .0703(c) Within six months of an individual assuming lead teacher or child care administrator duties, each center shall maintain the following information in the individual's staff record: (2) a copy of notification from the Division that the individual meets the equivalency or that the individual does not meet the equivalency and must enroll in coursework; • DCDEE WEBSITE RESOURCES: -QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-ProfessionalDevelopment/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-ChildCare/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 3/19/2026 Number Present: 54 Completed Date: 3/19/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Antonio Mintz, Director, assisted with today’s visit. Toni Washington, Child Care Consultant, accompanied me on today. The facility was issued a three-star rated license on December 1, 2025. The last sanitation inspection was completed on March 5, 2026, with a “Superior” classification. The last fire inspection was completed on April 3, 2025, and your facility was approved for daytime care only. The facility’s compliance history was ninety-two percent prior to today’s visit. The facility's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, outdoor gross motor, teacher directed activities, toileting and handwashing routines, and rest time. Infants were observed receiving care according to their individual needs. In space 7, we observed a child went to the sand table to play, a staff member went to the sand table and told the child that they could not play and closed the sand table. Fire drills were completed monthly as required. The last fire drill was completed on February 27, 2026. Emergency drills are being conducted. The last emergency drill documented was completed on February 18, 2026. Your outdoor play area meets child care safety standards. The last outdoor playground inspection was completed on March 5, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility were of sufficient quantity, developmentally appropriate, and in good repair. All medications and Medical Action Plans were monitored during today’s visit. A selection of staff and children’s files were monitored during today’s visit. The facility does not provide transportation. The following violations were documented today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Seven children's files did not contain sign a statement attesting that he or she received a copy of the summary before the child's enrollment. GS 110-102 417 Children three years old and older were in care and the schedule did not include blocks of time assigned to types of activities, including active play, quiet play or rest. Space 6 did not have a daily schedule posted. .0508(d)(1) 475 Sand and water play activities were not available weekly to each group. In space 7, sand was not offered to children. .0510(c)(3) 487 For children under three years of age, materials were not made available to children on a daily basis. In space 3, the dramatic play center did not contain materials. .0510(e)(2) 721 All equipment and furnishings were not in good repair. In space 6 and space 7, books were torn, missing pages, not in good repair. G.S. 110-91(6); .0601(b) 847 Parent's medication authorization did not include required information. In space 6, a child's permission to administer emergency medication form expired 12/9/25. 10A NCAC 09 .0803(4)(6-9) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The emergency medical care plan has not been revised as staff are no longer employed. 10A NCAC 09 .0802(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child with the date of birth 10/21/21 and 8/8/25 did not have medical reports on file for review. GS110-91(1) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility has not created the roster within the ABCMS portal. G.S. 110-90.2 & .2703(r) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child with the date of birth 11/21/23 did not have a signed shaken baby policy. .0608(b)(1-6) 9999 15A NCAC 18A .2804(i) A water bottle that a child brings to the child care center from home and that is used only for water consumption by that child shall be exempt from the requirements of Paragraph (h) of this Rule. Instead, the water bottle shall be labeled with the name of the child to whom the water bottle belongs, individually stored in the child's cubby, and sent home with the child at the end of the day. Children's water bottles were stored collectively in classrooms throughout the facility. Technical Assistance was provided on the following: • We discussed staff monitoring their classrooms at the end of each week to ensure that all materials and in good repair. Items that are torn, broken, missing pages, etc. should be removed and replaced. • We discussed that when staff members listed on the emergency medical care plan are no longer employed at the facility, the emergency medical care plan must be updated. • We discussed administrative staff creating a checklist of items that are required to be posted in the classroom. This can serve as a reference for staff members to ensure they have all required items posted. • We discussed administrative staff creating a chart that outlines the expiration dates of medications and permission to administer forms for each classroom. This can serve as a reference for staff members to ensure that all medications and permission to administer forms remain in compliance. • We discussed administrative staff creating reminders for newly enrolled children to ensure that all documents are received within the required timeframe. Administrative staff shall review all incoming documents for completion and accuracy. • We discussed creating a documentation of receipt page for families to sign acknowledging that they have received items that are listed in the facility handbook. This documentation of receipt page shall also include the child’s name, date of enrollment, signature, and date signed. • We discussed putting children’s water bottles in their individual cubbies. Water bottles may be stored collectively to transport to the outdoor play areas. • We discussed staff ensuring that materials are out and accessible to children. Centers should not be restricted to children. It is recommended that staff introduce new materials to children and show them how to engage with materials. Sand, Science, Music, and Sensory should be offered at least once a week. • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Consultation was provided on the following: • Please reach out to the Healthy Social Behavior Coach Manager, Michelle Boyles, to inquire about training opportunities for the facility. She can be reached by email at mboyles@childcareresourcesinc.org • We discussed creating a behavior management tool for children who are displaying challenging behaviors. • Please ensure staff are following all diapering procedures when changing children’s diapers. • Please ensure that topical ointments are labeled with the child’s name. If a medication or permission to administer form expires, the facility has 72 hours to return the medication or discard it. • We discussed the importance of having two staff members in classrooms that experience multiple challenging behaviors. • Please visit https://www.childcareresourcesinc.org/challenging-behaviors-helpline for information regarding the challenging behaviors hotline that may be utilized by staff. • WORKS STATUS LETTER: Child Care Rule .0703(c) Within six months of an individual assuming lead teacher or child care administrator duties, each center shall maintain the following information in the individual's staff record: (2) a copy of notification from the Division that the individual meets the equivalency or that the individual does not meet the equivalency and must enroll in coursework; • DCDEE WEBSITE RESOURCES: -QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-ProfessionalDevelopment/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-ChildCare/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 3/19/2026 Number Present: 54 Completed Date: 3/19/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Antonio Mintz, Director, assisted with today’s visit. Toni Washington, Child Care Consultant, accompanied me on today. The facility was issued a three-star rated license on December 1, 2025. The last sanitation inspection was completed on March 5, 2026, with a “Superior” classification. The last fire inspection was completed on April 3, 2025, and your facility was approved for daytime care only. The facility’s compliance history was ninety-two percent prior to today’s visit. The facility's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, outdoor gross motor, teacher directed activities, toileting and handwashing routines, and rest time. Infants were observed receiving care according to their individual needs. In space 7, we observed a child went to the sand table to play, a staff member went to the sand table and told the child that they could not play and closed the sand table. Fire drills were completed monthly as required. The last fire drill was completed on February 27, 2026. Emergency drills are being conducted. The last emergency drill documented was completed on February 18, 2026. Your outdoor play area meets child care safety standards. The last outdoor playground inspection was completed on March 5, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility were of sufficient quantity, developmentally appropriate, and in good repair. All medications and Medical Action Plans were monitored during today’s visit. A selection of staff and children’s files were monitored during today’s visit. The facility does not provide transportation. The following violations were documented today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Seven children's files did not contain sign a statement attesting that he or she received a copy of the summary before the child's enrollment. GS 110-102 417 Children three years old and older were in care and the schedule did not include blocks of time assigned to types of activities, including active play, quiet play or rest. Space 6 did not have a daily schedule posted. .0508(d)(1) 475 Sand and water play activities were not available weekly to each group. In space 7, sand was not offered to children. .0510(c)(3) 487 For children under three years of age, materials were not made available to children on a daily basis. In space 3, the dramatic play center did not contain materials. .0510(e)(2) 721 All equipment and furnishings were not in good repair. In space 6 and space 7, books were torn, missing pages, not in good repair. G.S. 110-91(6); .0601(b) 847 Parent's medication authorization did not include required information. In space 6, a child's permission to administer emergency medication form expired 12/9/25. 10A NCAC 09 .0803(4)(6-9) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The emergency medical care plan has not been revised as staff are no longer employed. 10A NCAC 09 .0802(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child with the date of birth 10/21/21 and 8/8/25 did not have medical reports on file for review. GS110-91(1) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility has not created the roster within the ABCMS portal. G.S. 110-90.2 & .2703(r) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child with the date of birth 11/21/23 did not have a signed shaken baby policy. .0608(b)(1-6) 9999 15A NCAC 18A .2804(i) A water bottle that a child brings to the child care center from home and that is used only for water consumption by that child shall be exempt from the requirements of Paragraph (h) of this Rule. Instead, the water bottle shall be labeled with the name of the child to whom the water bottle belongs, individually stored in the child's cubby, and sent home with the child at the end of the day. Children's water bottles were stored collectively in classrooms throughout the facility. Technical Assistance was provided on the following: • We discussed staff monitoring their classrooms at the end of each week to ensure that all materials and in good repair. Items that are torn, broken, missing pages, etc. should be removed and replaced. • We discussed that when staff members listed on the emergency medical care plan are no longer employed at the facility, the emergency medical care plan must be updated. • We discussed administrative staff creating a checklist of items that are required to be posted in the classroom. This can serve as a reference for staff members to ensure they have all required items posted. • We discussed administrative staff creating a chart that outlines the expiration dates of medications and permission to administer forms for each classroom. This can serve as a reference for staff members to ensure that all medications and permission to administer forms remain in compliance. • We discussed administrative staff creating reminders for newly enrolled children to ensure that all documents are received within the required timeframe. Administrative staff shall review all incoming documents for completion and accuracy. • We discussed creating a documentation of receipt page for families to sign acknowledging that they have received items that are listed in the facility handbook. This documentation of receipt page shall also include the child’s name, date of enrollment, signature, and date signed. • We discussed putting children’s water bottles in their individual cubbies. Water bottles may be stored collectively to transport to the outdoor play areas. • We discussed staff ensuring that materials are out and accessible to children. Centers should not be restricted to children. It is recommended that staff introduce new materials to children and show them how to engage with materials. Sand, Science, Music, and Sensory should be offered at least once a week. • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Consultation was provided on the following: • Please reach out to the Healthy Social Behavior Coach Manager, Michelle Boyles, to inquire about training opportunities for the facility. She can be reached by email at mboyles@childcareresourcesinc.org • We discussed creating a behavior management tool for children who are displaying challenging behaviors. • Please ensure staff are following all diapering procedures when changing children’s diapers. • Please ensure that topical ointments are labeled with the child’s name. If a medication or permission to administer form expires, the facility has 72 hours to return the medication or discard it. • We discussed the importance of having two staff members in classrooms that experience multiple challenging behaviors. • Please visit https://www.childcareresourcesinc.org/challenging-behaviors-helpline for information regarding the challenging behaviors hotline that may be utilized by staff. • WORKS STATUS LETTER: Child Care Rule .0703(c) Within six months of an individual assuming lead teacher or child care administrator duties, each center shall maintain the following information in the individual's staff record: (2) a copy of notification from the Division that the individual meets the equivalency or that the individual does not meet the equivalency and must enroll in coursework; • DCDEE WEBSITE RESOURCES: -QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-ProfessionalDevelopment/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-ChildCare/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 3/19/2026 Number Present: 54 Completed Date: 3/19/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Antonio Mintz, Director, assisted with today’s visit. Toni Washington, Child Care Consultant, accompanied me on today. The facility was issued a three-star rated license on December 1, 2025. The last sanitation inspection was completed on March 5, 2026, with a “Superior” classification. The last fire inspection was completed on April 3, 2025, and your facility was approved for daytime care only. The facility’s compliance history was ninety-two percent prior to today’s visit. The facility's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, outdoor gross motor, teacher directed activities, toileting and handwashing routines, and rest time. Infants were observed receiving care according to their individual needs. In space 7, we observed a child went to the sand table to play, a staff member went to the sand table and told the child that they could not play and closed the sand table. Fire drills were completed monthly as required. The last fire drill was completed on February 27, 2026. Emergency drills are being conducted. The last emergency drill documented was completed on February 18, 2026. Your outdoor play area meets child care safety standards. The last outdoor playground inspection was completed on March 5, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility were of sufficient quantity, developmentally appropriate, and in good repair. All medications and Medical Action Plans were monitored during today’s visit. A selection of staff and children’s files were monitored during today’s visit. The facility does not provide transportation. The following violations were documented today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Seven children's files did not contain sign a statement attesting that he or she received a copy of the summary before the child's enrollment. GS 110-102 417 Children three years old and older were in care and the schedule did not include blocks of time assigned to types of activities, including active play, quiet play or rest. Space 6 did not have a daily schedule posted. .0508(d)(1) 475 Sand and water play activities were not available weekly to each group. In space 7, sand was not offered to children. .0510(c)(3) 487 For children under three years of age, materials were not made available to children on a daily basis. In space 3, the dramatic play center did not contain materials. .0510(e)(2) 721 All equipment and furnishings were not in good repair. In space 6 and space 7, books were torn, missing pages, not in good repair. G.S. 110-91(6); .0601(b) 847 Parent's medication authorization did not include required information. In space 6, a child's permission to administer emergency medication form expired 12/9/25. 10A NCAC 09 .0803(4)(6-9) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The emergency medical care plan has not been revised as staff are no longer employed. 10A NCAC 09 .0802(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child with the date of birth 10/21/21 and 8/8/25 did not have medical reports on file for review. GS110-91(1) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility has not created the roster within the ABCMS portal. G.S. 110-90.2 & .2703(r) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child with the date of birth 11/21/23 did not have a signed shaken baby policy. .0608(b)(1-6) 9999 15A NCAC 18A .2804(i) A water bottle that a child brings to the child care center from home and that is used only for water consumption by that child shall be exempt from the requirements of Paragraph (h) of this Rule. Instead, the water bottle shall be labeled with the name of the child to whom the water bottle belongs, individually stored in the child's cubby, and sent home with the child at the end of the day. Children's water bottles were stored collectively in classrooms throughout the facility. Technical Assistance was provided on the following: • We discussed staff monitoring their classrooms at the end of each week to ensure that all materials and in good repair. Items that are torn, broken, missing pages, etc. should be removed and replaced. • We discussed that when staff members listed on the emergency medical care plan are no longer employed at the facility, the emergency medical care plan must be updated. • We discussed administrative staff creating a checklist of items that are required to be posted in the classroom. This can serve as a reference for staff members to ensure they have all required items posted. • We discussed administrative staff creating a chart that outlines the expiration dates of medications and permission to administer forms for each classroom. This can serve as a reference for staff members to ensure that all medications and permission to administer forms remain in compliance. • We discussed administrative staff creating reminders for newly enrolled children to ensure that all documents are received within the required timeframe. Administrative staff shall review all incoming documents for completion and accuracy. • We discussed creating a documentation of receipt page for families to sign acknowledging that they have received items that are listed in the facility handbook. This documentation of receipt page shall also include the child’s name, date of enrollment, signature, and date signed. • We discussed putting children’s water bottles in their individual cubbies. Water bottles may be stored collectively to transport to the outdoor play areas. • We discussed staff ensuring that materials are out and accessible to children. Centers should not be restricted to children. It is recommended that staff introduce new materials to children and show them how to engage with materials. Sand, Science, Music, and Sensory should be offered at least once a week. • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Consultation was provided on the following: • Please reach out to the Healthy Social Behavior Coach Manager, Michelle Boyles, to inquire about training opportunities for the facility. She can be reached by email at mboyles@childcareresourcesinc.org • We discussed creating a behavior management tool for children who are displaying challenging behaviors. • Please ensure staff are following all diapering procedures when changing children’s diapers. • Please ensure that topical ointments are labeled with the child’s name. If a medication or permission to administer form expires, the facility has 72 hours to return the medication or discard it. • We discussed the importance of having two staff members in classrooms that experience multiple challenging behaviors. • Please visit https://www.childcareresourcesinc.org/challenging-behaviors-helpline for information regarding the challenging behaviors hotline that may be utilized by staff. • WORKS STATUS LETTER: Child Care Rule .0703(c) Within six months of an individual assuming lead teacher or child care administrator duties, each center shall maintain the following information in the individual's staff record: (2) a copy of notification from the Division that the individual meets the equivalency or that the individual does not meet the equivalency and must enroll in coursework; • DCDEE WEBSITE RESOURCES: -QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-ProfessionalDevelopment/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-ChildCare/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 10/14/2025 Number Present: 38 Completed Date: 10/14/2025 Age: From 0 To 5 Total Minutes: 320 Time In: 11:00 AM Time Out: 04:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with applicable childcare requirements during the third temporary time period visit. Upon arrival, I was greeted by Latrina Jones, Curriculum Coordinator, and Antonio Mintz, Director. You, Colleen Shuter, Regional Director, arrived as we were conducting a walkthrough of the facility. This facility was issued a temporary license on May 30, 2025, with a restriction of daytime care only. The Secretary of State website was checked today, and the owner, Jai Amba Maa Mooresville Academy, LLC, is current and active in the NC Business Registry. If any changes to the corporation need to be made, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased or transferred to another person, location or inherited. The following were posted: Temporary License, Classroom Staff to Child Ratio charts, Safe Arrival and Departure Procedures, NC Summary of Child Care Law poster, Emergency Medical Care Plan and Evacuation Plans. The children were observed during free choice activities indoors and outdoors, a coloring activity at the table for the toddler aged children, infant feeding routine, lunch, nap and hand-washing routines. Positive interactions between staff and children was observed. The outdoor learning environment was monitored. Supervision, staff/child ratio, grouping of children, the use of approved space, and permit restrictions were monitored during today’s visit. The last monthly fire drill was conducted on September 30, 2025. The last outdoor inspection was conducted on September 29, 2025. You stated that you are still working on the EPR Plan . This will be monitored at the next visit conducted. A fire inspection was conducted on April 3, 2025. A sanitation inspection was conducted on October 3, 2025, with seven demerits. The Staff and Training Worksheet was completed and available for my review. There were five new staff members and three of the new staff were transferred from the other site. I monitored their files during today’s visit. We discussed the importance of keeping this document updated at all times and have it available for the DCDEE staff to monitor. Rated License Discussion – I received the “Application for Assessment for a Rated License for Centers” today and this program is choosing Pathway #2-Classroom and Instructional Quality. You have checked that this program will meet enhanced reduced staff/child ratios and enhanced space. The following have been reviewed for QRIS Pathway 2: 1) I received the QRIS Staff Information and Education Worksheet WORKS was monitored for the staff listed. The following staff members do not have a WORKS account: *P. Florez *B. Mercado *S. Olivareo The following staff members have an account but do not have a status letter: *H. Bowers *K Hollar *Janice Parks L. Jones will need to go into her WORKS account and request what positions she wants to be evaluated for. We also discussed that you want to make sure that all staff have listed the facilities that they have worked at into their WORKS account. This is also important that all work experience is listed on their application for hire. 2) I received the Family and Community Engagement Standards Child Care Centers / Centers Located in a Residence. *In addition to the foundational practices required to meet the family and community engagement standards (CC RULE .3209) at the two-star level this program has chosen to meet three communication options, two engagement and leadership options and one educational opportunity options. 3) Staff and administration have created an individual CQI Plan, and they were monitored during today’s visit. 4) The facility CQI Plan has been created, and I received a copy of the plan on September 8, 2025. 5) You stated that the approved curriculum that is used in the classrooms is Life essentials which is used by all Kiddie Academy programs. The approved formative assessment that will be used is Teaching Strategies Gold. You stated that you are in the process of purchasing the assessment tool. Please make sure to send me documentation that this process was completed. 6) Coaching/training options for administrators and lead teachers * We reviewed CC RULE .3205(f)(10)(11) pertaining to coaching training options. You stated that administration and lead teachers will complete an additional five on-going training hours or 0.5 continuing education units in addition to their required number of on-going training hours needed. We reviewed the Pathway 2-Classroom and Instructional Quality Star Level Assessment for Child Care Centers. We discussed that the following would need to be submitted to me no later than the end of the business day on Monday, November 3rd: 1) Documentation that the approved formative assessment has been purchased and the plan put in place to ensure staff are trained in the assessment. 2) Copies of the WORKS status letters for the staff listed in this visit summary. We are required to use the information in WORKS to determine staffs’ education. This may affect the star rating for the facility. The star rating of this facility will be determined after November 3, 2025 when I receive the documentation for the approved formative assessment and I monitor WORKS to determine staffs’ education. Star Rated License Child Care programs are expected to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent at all times [NC GS 110-90(4)(d)]. After today's visit the facility's compliance history is at 95%. The following violations were observed today: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. There were two bottles in the refrigerator located in the room that serves infant aged children that were not labeled and dated. 15A NCAC 18A .2804(d) 871 Center staff did not comply with the safe sleep policy. The children will be checked every 15 minutes and staff will document the information is listed on the safe sleep policy. There was an infant aged child observed sleeping at 11:31. The last time the child was monitored was documented on the safe sleep log at 11:10. 10A NCAC 09 .0606(a) TECHNICAL ASSITANCE: -It may be helpful to post individual sleep logs near the cribs as a reminder to staff to document sleeping positions every 15 minutes. It was brought to the staff's attention that one child was not monitored after 15 minutes and it was documented while in the classroom. -Send a reminder to families to make sure to label all bottles and food with their infant aged child’s name and date. Remind staff to monitor as these items are brought into the classroom. CONSULTATION: -Please review and become familiar with 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS. -We discussed that the family and community engagement standards chosen will be monitored during unannounced visits. It is important to keep good documentation. We discussed the educational opportunity option is a good example. You may want to have a document that you review with Lead Teachers during the onboarding process discussing the paid planning time. -We discussed the ABCMS portal and you stated that you are in the process of keying in the new staff that have been hired. This will be monitored for compliance during the next visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) At the completion of the visit, this typed visit summary was reviewed with you, and a copy was given to you. Contact me at 704-594-0149 or by email at carolyn.conley@dhhs.nc.gov or Erin Pickard, Supervisor, at erin.pickard@dhhs.nc.gov if you have questions. Carolyn Conley Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3205 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 10/14/2025 Number Present: 38 Completed Date: 10/14/2025 Age: From 0 To 5 Total Minutes: 320 Time In: 11:00 AM Time Out: 04:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with applicable childcare requirements during the third temporary time period visit. Upon arrival, I was greeted by Latrina Jones, Curriculum Coordinator, and Antonio Mintz, Director. You, Colleen Shuter, Regional Director, arrived as we were conducting a walkthrough of the facility. This facility was issued a temporary license on May 30, 2025, with a restriction of daytime care only. The Secretary of State website was checked today, and the owner, Jai Amba Maa Mooresville Academy, LLC, is current and active in the NC Business Registry. If any changes to the corporation need to be made, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased or transferred to another person, location or inherited. The following were posted: Temporary License, Classroom Staff to Child Ratio charts, Safe Arrival and Departure Procedures, NC Summary of Child Care Law poster, Emergency Medical Care Plan and Evacuation Plans. The children were observed during free choice activities indoors and outdoors, a coloring activity at the table for the toddler aged children, infant feeding routine, lunch, nap and hand-washing routines. Positive interactions between staff and children was observed. The outdoor learning environment was monitored. Supervision, staff/child ratio, grouping of children, the use of approved space, and permit restrictions were monitored during today’s visit. The last monthly fire drill was conducted on September 30, 2025. The last outdoor inspection was conducted on September 29, 2025. You stated that you are still working on the EPR Plan . This will be monitored at the next visit conducted. A fire inspection was conducted on April 3, 2025. A sanitation inspection was conducted on October 3, 2025, with seven demerits. The Staff and Training Worksheet was completed and available for my review. There were five new staff members and three of the new staff were transferred from the other site. I monitored their files during today’s visit. We discussed the importance of keeping this document updated at all times and have it available for the DCDEE staff to monitor. Rated License Discussion – I received the “Application for Assessment for a Rated License for Centers” today and this program is choosing Pathway #2-Classroom and Instructional Quality. You have checked that this program will meet enhanced reduced staff/child ratios and enhanced space. The following have been reviewed for QRIS Pathway 2: 1) I received the QRIS Staff Information and Education Worksheet WORKS was monitored for the staff listed. The following staff members do not have a WORKS account: *P. Florez *B. Mercado *S. Olivareo The following staff members have an account but do not have a status letter: *H. Bowers *K Hollar *Janice Parks L. Jones will need to go into her WORKS account and request what positions she wants to be evaluated for. We also discussed that you want to make sure that all staff have listed the facilities that they have worked at into their WORKS account. This is also important that all work experience is listed on their application for hire. 2) I received the Family and Community Engagement Standards Child Care Centers / Centers Located in a Residence. *In addition to the foundational practices required to meet the family and community engagement standards (CC RULE .3209) at the two-star level this program has chosen to meet three communication options, two engagement and leadership options and one educational opportunity options. 3) Staff and administration have created an individual CQI Plan, and they were monitored during today’s visit. 4) The facility CQI Plan has been created, and I received a copy of the plan on September 8, 2025. 5) You stated that the approved curriculum that is used in the classrooms is Life essentials which is used by all Kiddie Academy programs. The approved formative assessment that will be used is Teaching Strategies Gold. You stated that you are in the process of purchasing the assessment tool. Please make sure to send me documentation that this process was completed. 6) Coaching/training options for administrators and lead teachers * We reviewed CC RULE .3205(f)(10)(11) pertaining to coaching training options. You stated that administration and lead teachers will complete an additional five on-going training hours or 0.5 continuing education units in addition to their required number of on-going training hours needed. We reviewed the Pathway 2-Classroom and Instructional Quality Star Level Assessment for Child Care Centers. We discussed that the following would need to be submitted to me no later than the end of the business day on Monday, November 3rd: 1) Documentation that the approved formative assessment has been purchased and the plan put in place to ensure staff are trained in the assessment. 2) Copies of the WORKS status letters for the staff listed in this visit summary. We are required to use the information in WORKS to determine staffs’ education. This may affect the star rating for the facility. The star rating of this facility will be determined after November 3, 2025 when I receive the documentation for the approved formative assessment and I monitor WORKS to determine staffs’ education. Star Rated License Child Care programs are expected to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent at all times [NC GS 110-90(4)(d)]. After today's visit the facility's compliance history is at 95%. The following violations were observed today: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. There were two bottles in the refrigerator located in the room that serves infant aged children that were not labeled and dated. 15A NCAC 18A .2804(d) 871 Center staff did not comply with the safe sleep policy. The children will be checked every 15 minutes and staff will document the information is listed on the safe sleep policy. There was an infant aged child observed sleeping at 11:31. The last time the child was monitored was documented on the safe sleep log at 11:10. 10A NCAC 09 .0606(a) TECHNICAL ASSITANCE: -It may be helpful to post individual sleep logs near the cribs as a reminder to staff to document sleeping positions every 15 minutes. It was brought to the staff's attention that one child was not monitored after 15 minutes and it was documented while in the classroom. -Send a reminder to families to make sure to label all bottles and food with their infant aged child’s name and date. Remind staff to monitor as these items are brought into the classroom. CONSULTATION: -Please review and become familiar with 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS. -We discussed that the family and community engagement standards chosen will be monitored during unannounced visits. It is important to keep good documentation. We discussed the educational opportunity option is a good example. You may want to have a document that you review with Lead Teachers during the onboarding process discussing the paid planning time. -We discussed the ABCMS portal and you stated that you are in the process of keying in the new staff that have been hired. This will be monitored for compliance during the next visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) At the completion of the visit, this typed visit summary was reviewed with you, and a copy was given to you. Contact me at 704-594-0149 or by email at carolyn.conley@dhhs.nc.gov or Erin Pickard, Supervisor, at erin.pickard@dhhs.nc.gov if you have questions. Carolyn Conley Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 10/14/2025 Number Present: 38 Completed Date: 10/14/2025 Age: From 0 To 5 Total Minutes: 320 Time In: 11:00 AM Time Out: 04:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with applicable childcare requirements during the third temporary time period visit. Upon arrival, I was greeted by Latrina Jones, Curriculum Coordinator, and Antonio Mintz, Director. You, Colleen Shuter, Regional Director, arrived as we were conducting a walkthrough of the facility. This facility was issued a temporary license on May 30, 2025, with a restriction of daytime care only. The Secretary of State website was checked today, and the owner, Jai Amba Maa Mooresville Academy, LLC, is current and active in the NC Business Registry. If any changes to the corporation need to be made, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased or transferred to another person, location or inherited. The following were posted: Temporary License, Classroom Staff to Child Ratio charts, Safe Arrival and Departure Procedures, NC Summary of Child Care Law poster, Emergency Medical Care Plan and Evacuation Plans. The children were observed during free choice activities indoors and outdoors, a coloring activity at the table for the toddler aged children, infant feeding routine, lunch, nap and hand-washing routines. Positive interactions between staff and children was observed. The outdoor learning environment was monitored. Supervision, staff/child ratio, grouping of children, the use of approved space, and permit restrictions were monitored during today’s visit. The last monthly fire drill was conducted on September 30, 2025. The last outdoor inspection was conducted on September 29, 2025. You stated that you are still working on the EPR Plan . This will be monitored at the next visit conducted. A fire inspection was conducted on April 3, 2025. A sanitation inspection was conducted on October 3, 2025, with seven demerits. The Staff and Training Worksheet was completed and available for my review. There were five new staff members and three of the new staff were transferred from the other site. I monitored their files during today’s visit. We discussed the importance of keeping this document updated at all times and have it available for the DCDEE staff to monitor. Rated License Discussion – I received the “Application for Assessment for a Rated License for Centers” today and this program is choosing Pathway #2-Classroom and Instructional Quality. You have checked that this program will meet enhanced reduced staff/child ratios and enhanced space. The following have been reviewed for QRIS Pathway 2: 1) I received the QRIS Staff Information and Education Worksheet WORKS was monitored for the staff listed. The following staff members do not have a WORKS account: *P. Florez *B. Mercado *S. Olivareo The following staff members have an account but do not have a status letter: *H. Bowers *K Hollar *Janice Parks L. Jones will need to go into her WORKS account and request what positions she wants to be evaluated for. We also discussed that you want to make sure that all staff have listed the facilities that they have worked at into their WORKS account. This is also important that all work experience is listed on their application for hire. 2) I received the Family and Community Engagement Standards Child Care Centers / Centers Located in a Residence. *In addition to the foundational practices required to meet the family and community engagement standards (CC RULE .3209) at the two-star level this program has chosen to meet three communication options, two engagement and leadership options and one educational opportunity options. 3) Staff and administration have created an individual CQI Plan, and they were monitored during today’s visit. 4) The facility CQI Plan has been created, and I received a copy of the plan on September 8, 2025. 5) You stated that the approved curriculum that is used in the classrooms is Life essentials which is used by all Kiddie Academy programs. The approved formative assessment that will be used is Teaching Strategies Gold. You stated that you are in the process of purchasing the assessment tool. Please make sure to send me documentation that this process was completed. 6) Coaching/training options for administrators and lead teachers * We reviewed CC RULE .3205(f)(10)(11) pertaining to coaching training options. You stated that administration and lead teachers will complete an additional five on-going training hours or 0.5 continuing education units in addition to their required number of on-going training hours needed. We reviewed the Pathway 2-Classroom and Instructional Quality Star Level Assessment for Child Care Centers. We discussed that the following would need to be submitted to me no later than the end of the business day on Monday, November 3rd: 1) Documentation that the approved formative assessment has been purchased and the plan put in place to ensure staff are trained in the assessment. 2) Copies of the WORKS status letters for the staff listed in this visit summary. We are required to use the information in WORKS to determine staffs’ education. This may affect the star rating for the facility. The star rating of this facility will be determined after November 3, 2025 when I receive the documentation for the approved formative assessment and I monitor WORKS to determine staffs’ education. Star Rated License Child Care programs are expected to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent at all times [NC GS 110-90(4)(d)]. After today's visit the facility's compliance history is at 95%. The following violations were observed today: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. There were two bottles in the refrigerator located in the room that serves infant aged children that were not labeled and dated. 15A NCAC 18A .2804(d) 871 Center staff did not comply with the safe sleep policy. The children will be checked every 15 minutes and staff will document the information is listed on the safe sleep policy. There was an infant aged child observed sleeping at 11:31. The last time the child was monitored was documented on the safe sleep log at 11:10. 10A NCAC 09 .0606(a) TECHNICAL ASSITANCE: -It may be helpful to post individual sleep logs near the cribs as a reminder to staff to document sleeping positions every 15 minutes. It was brought to the staff's attention that one child was not monitored after 15 minutes and it was documented while in the classroom. -Send a reminder to families to make sure to label all bottles and food with their infant aged child’s name and date. Remind staff to monitor as these items are brought into the classroom. CONSULTATION: -Please review and become familiar with 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS. -We discussed that the family and community engagement standards chosen will be monitored during unannounced visits. It is important to keep good documentation. We discussed the educational opportunity option is a good example. You may want to have a document that you review with Lead Teachers during the onboarding process discussing the paid planning time. -We discussed the ABCMS portal and you stated that you are in the process of keying in the new staff that have been hired. This will be monitored for compliance during the next visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) At the completion of the visit, this typed visit summary was reviewed with you, and a copy was given to you. Contact me at 704-594-0149 or by email at carolyn.conley@dhhs.nc.gov or Erin Pickard, Supervisor, at erin.pickard@dhhs.nc.gov if you have questions. Carolyn Conley Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0511 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: REBBECCA HAYES Operation Type: Center Case Number: 0925-254L Visit Date: 9/30/2025 Number Present: 39 Completed Date: 9/30/2025 Age: From 0 To 4 Total Minutes: 365 Time In: 10:10 AM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Antonio Mintz, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. There are allegations of violations of child care requirements including discipline, supervision, sanitation and health, safe environment, nutrition, and age appropriate activities. Children were observed during free choice activities, toileting and handwashing routines, infant feedings, lunch, and rest time. Infants were observed receiving care according to their individual needs. During today’s visit, a staff member was heard telling an infant “me and you are about to fight”. While one child was crying, a staff member was heard telling an infant “she has a job to do, I don’t know what else to tell you”. Staff members in other classrooms were heard telling children “night-night, right now”, continuously telling children “stop”, “close your eyes right now and go to sleep” in a harsh tone. Video footage was also reviewed during today’s visit. On 9/22/25, a staff member attempted to feed an infant by inserting the bottle into the child’s mouth one time. The staff member then placed the child in the crib as the child continued to cry. The staff member was not observed attempting to soothe the child. A staff member was also observed grabbing children’s bottles by the nipple with their bare hands. One staff member was observed pulling an infant that was attempting to crawl off the carpet by the back of their pants, sliding them backwards to the carpet. Staff were heard using profanity while having conversations among each other in the classroom. One staff member stated that a child crying “sounds like a freaking koala”. Staff was heard telling a child crying “I don’t care” and telling a child “no” several times. On 9/23/25, a child was observed laying on an infant playmat for the duration of the footage reviewed. Staff members did not go check on the child, interact with the child, or move the child every fifteen minutes. A infant was observed sitting in a feeding apparatus, eating. The staff member walked away from the child several times to the opposite side of the room. The staff member was observed picking up a bottle that had been laying on the floor and placing the bottle in the child’s mouth. Also, a parent was observed bringing their child into the classroom. Neither the child nor the parent washed their hands, and the parent proceeded to open the classroom refrigerator to store the child’s bottles. On 9/24/25, a staff member was observed holding an infant but as the staff member moved from the rocking chair to the sink area, the staff member was holding the child up by their leg while the child’s head rested on the staff member’s forearm. A staff member was observed placing an infant down on the floor, on their back, in front of the rocking chair, and slid the child backwards by their feet. Throughout review of the video footage, one staff member was observed picking children up by one arm, not supporting their head and/or neck and placing the children in her arms or lap. While recording of diaper changes and feedings is not a child care requirement, the Tadpoles app was reviewed for all infant children for specified dates. Child Care Rule .0806(a) states diapers shall be changed whenever they become soiled or wet and not on a shift basis. Child Care Rule .0902(a) states the parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. There were discrepancies with some of the infants feeding and diaper changes that were shown as documented within the app. However, the director stated that staff may get busy and write down these events in a notebook and should go back into the Tadpoles app to document these occurrences. I spoke with you and asked if you had any concerns regarding discipline, supervision, sanitation and health, safe environment, nutrition, and age-appropriate activities. You stated that you did not have any concerns related to the allegations in general. Regarding discipline and the handling of infant children. You stated that you conduct observations of staff once a week. When asked about how staff handle children, you stated that staff are to pick children up using both hands, supporting their neck and body, and they are to gently place them down. You stated that about a month ago, a parent did have concern that was brought to your attention. You stated that issue was addressed with staff. Regarding supervision, you stated that staff are to maintain active supervision. Staff should not have a lot of downtown and should be actively engaged with children. You stated that staff have safe zones where they should be positions and monitor all areas of the classrooms and outdoor play areas. You stated that staff are not permitted to use their cellphones unless they are checking for updates and staff are notified ahead of time prior to the updates being sent out. Regarding a safe environment, you stated that the facility ensures all children are safe and protected. You stated that this includes the facility being locked, hazardous items being stored at the appropriate height and locked, and staff monitoring areas of the premises prior to being used by children. You stated that all classrooms have walkie devices that they can use to communicate with administrative staff. Regarding nutrition and sanitation, you stated that infants are fed according to their feeding schedules. Parents prepare their child’s bottles and bring them into the facility daily. Staff use the bottle warmers located inside the classroom to warm for feedings. There are two bottle warmers labeled one for formula and one for human milk. You stated that staff test the temperature of bottles by conducting a skin test. If a bottle is too warm for the infant to consume, staff let the bottle sit on the counter to cool down before feeding the child. You stated that staff use the Tadpoles app to document events that occur throughout the day. This report is available for parents to view in real time. You stated that the app is the main way staff report these events. You also stated that staff use a notepad for their own reference if they are busy and are unavailable to document within the app. You stated that this information within the notepad is not provided to parents, because staff are to document the documentation within the app once they are available to do so. This information from the notepad is discarded. You stated that children are changed every two hours or when soiled. Staff are checking children by visually checking inside of their diaper. You stated that diaper changes are also tracked within the Tadpoles app. The same protocol applies to documenting diaper changes on a notepad if a staff member is busy. I asked how staff keep children’s clothing cleaned during feedings, how often linen is changed, and cleaned. You stated that bibs are used during feedings. You stated that a new bib is used at each feeding. Bibs are not used for multiple feedings and are not used for multiple children. You stated that linen including bibs are washed daily. Regarding age-appropriate activities, you stated that staff are to engage with children. Staff sing songs, talk with children, and be on their level to ensure they are aware and supervising. You stated that staff are to respond immediately to the emotional needs of children. You also stated that you feel this is an area that staff could improve. You stated that staff can reach out to administrative staff for assistance if they become overwhelmed or need assistance within their classroom. I interviewed a selection of staff members during today’s visit. Staff was asked if they had any concerns regarding discipline, supervision, sanitation and health, safe environment, nutrition, and age-appropriate activities. Staff members stated that they did not have any general concerns with the above allegations. When asked how staff handle infant children, one staff member stated that they pick children up by the waist and support their head. Another staff member stated that they pick children up using two hands under their arm, they support their heads and back if they are a younger infant. Regarding supervision, one staff member reported that two staff members are present in the classroom at all times and they follow the ratio of one staff member per five children. It was reported that if one staff member is changing a child, the other staff member is monitoring the classroom. It was reported that staff should not have their backs turned to children. Another staff member reported that they are required to be able to see all areas of the classroom and all children. Both staff members stated that cellphone usage is prohibited during operating hours. Staff stated that they are not aware of any time when children were not adequately supervised. Regarding a safe environment, staff reported items that are required to be stored at least five feet from the ground or locked. Staff reported that sanitizing and disinfected spray is stored on a shelf, inaccessible to children. Regarding nutrition and sanitation, staff reported that infant bottles come in prepared with the child’s name and date and are stored in the refrigerator inside the classroom. Staff reported that they use bottle warmers to warm children’s milk prior to feeding. Both staff members stated they test the temperature of bottles by putting some of the milk on their skin. When asked how staff cool the temperature of bottles, one staff member stated that they will hold the bottle under cool water from the sink and another staff member stated that they would let the bottle sit to cool down. It was reported that children are changed every two hours, unless soiled prior to that. One staff member reported that they smell a child to see if they are soiled or they will take them to the changing table to check if they are soiled. Another staff member stated that they feel on the outside of children’s clothing to see if the diaper is soiled. Both staff members reported that diaper changes are documented within the Tadpoles app. One staff member stated that the Tadpoles app gives a reminder for when children are due for a feeding or diaper change. Staff were asked how children’s clothing was kept clean during feedings. Staff reported that children have bibs provided by the center. One staff member reported that if a child’s clothing is soiled during a feeding, the child’s clothing is changed. Both staff members reported that bibs are used for each individual feeding and then placed in the laundry to be washed. Both staff members reported that laundry is done daily at the facility. Regarding age-appropriate activities, staff stated that they play with children in care. Children are consoled to the best of staff’s ability. They will check the tadpoles app to see if children are due for feedings or changing. Staff were asked how they handle the emotional needs of children. Staff stated that they respond to children in a timely manner. I was able to confirm the allegation based on information received from video footage reviewed during today’s visit. Therefore, the allegation regarding discipline was substantiated. I was unable to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding supervision was unsubstantiated. I was able to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding sanitation and health was substantiated. I was unable to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding safe environment was unsubstantiated. I was able to confirm the allegation based on information received video footage reviewed during today’s visit. Therefore, the allegation regarding age-appropriate activities was substantiated. Due to the allegation of discipline, sanitation, and age-appropriate activities being substantiated, an Administrative Action may be issued to the facility. Based on the information received, there were thirty-nine children ages zero to four years of age present during today's visit. The following violations were documented during today’s visit: Violation Number Comment Rule 491 Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. As reviewed on video footage, staff did not respond at the earliest opportunity to multiple children that showed emotional needs on various occasions. .0511(b)(1) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. As reviewed on video footage, staff members were observed picking infant children up without supporting their bodies, sliding children on the floor by their feet, pulling a child backwards by the back of their pants, and holding a child up by their leg as their head rested on their arm. .1803(a)(1) 9999 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A.2822(a)(1-4) regarding toys, equipment, and furniture. A staff member was observed picking up infant bottles by the nipple using their bare hand and a staff member was observed picking a bottle that had been laying on the floor and placing it in a child's mouth. Technical Assistance was provided on the following or Consultation was provided on the following: • Child Care Rule 10A NCAC 09 .1803 states no child shall be subjected to any form of corporal punishment by the owner, operator, director, or staff of any child care center. For purposes of this Rule, "staff" shall mean any regular or substitute caregiver, any volunteer, and any auxiliary personnel, including cooks, secretaries, janitors, maids, or vehicle drivers. The following shall apply at all child care centers: (1) no child shall be handled roughly in any way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. It is recommended that staff inquiry training referencing the care of infant children. Administration can hold staff meetings to cover ways to properly handle children. Observations and feedback can be provided for staff on an ongoing basis to ensure that staff are using proper techniques to handle children and to prevent any injuries that could occur. • We discussed that staff should be engaging with all children. Staff should be assisting children in tummy time, having conversations, and working children to meet their developmental milestones. Children that are showing emotional distress should be attended to at their earliest convenience. If one staff member is assisting another child, the remaining staff members in the room should check on the child in distress and attempt to soothe them. If both staff members are with another child, staff should reach out to administrative staff to assist in the classroom. Child Care Rule 10A NCAC 09 .0511 states the caregivers shall interact in a positive manner with each child every day, as follows: (1) caregivers shall respond at the earliest opportunity to an infant or toddler's physical and emotional needs, especially when indicated by crying, through actions such as feeding, diapering, holding, positive touching, smiling, talking, and eye contact; • We discussed that staff should be mindful of how they are handling items that come in contact with children’s mouths. Bottles should be handled by the container to prevent staff from touching the part that will be inserted in the child’s mouth. If a child happens to drop their bottle, cup, pacifier, or other items that are mouthed, staff should follow the appropriate steps to cleaning these items. • It is recommended to reach out to Jennifer Peterson, Professional Development Specialist with the Iredell County Partnership for Young Children by email at jpeterson@icpyc.org or by phone at 704-380-3871 for training opportunities regarding infant care. • It is recommended to reach out to Rachel Lentz, Child Care Health Consultant by email at rlentz@unc.edu or by phone 828-544-1532 for training opportunities regarding health and safety policies and practices. Consultation was provided on the following: • While documenting infant diapering and feedings are not a child care requirement, it is recommended that staff have an alternative visual to track children’s diapering and feedings throughout the day. This could be a whiteboard on the wall in the classroom or staff documenting these items on a daily report sheet that is provided to parents at the end of the day. • Staff should ensure that they are not idling sitting in the room. Staff should be up moving about the classroom and interacting with children to ensure they are meeting the child’s individual and developmental needs. Child Care Rule 10A NCAC 09 .1801(a)(1-5) states children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. • Child Care Rule .0606(a)(1)(A-B) states each center licensed to care for infants aged 12 months or younger shall develop, adopt, and comply with a written safe sleep policy that: (1) specifies that caregivers shall place infants aged 12 months or younger on their backs for sleeping, unless: (A) for an infant aged six months or less, the center receives a written waiver of this requirement from a health care professional; or (B) for an infant older than six months, the center receives a written waiver of this requirement from a health care professional, or a parent or a legal guardian; • Sanitation Rule 15A NCAC 18A .2804(e) states frozen human milk may be stored frozen for three months. Any frozen human milk stored beyond seven days shall be stored in the freezer compartment of a full-size refrigerator that has a separate door to the freezer, in a chest freezer, or in an upright deep freezer. Frozen human milk shall be thawed in accordance with of Rule .2807(i)(1) or (i)(2) of this Section and prepared in the child care center's kitchen or food preparation area. In addition to the labeling required by Paragraph (d) of this Rule, frozen human milk shall be labeled with the date that it is thawed for use. Human milk that was previously frozen and has been thawed shall be refrigerated and stored for no more than 24 hours from when it was thawed. Human milk that was previously frozen and has been thawed shall not be refrozen for storage at the child care center. • Sanitation Rule 15A NCAC 18A .2807(b) states employees engaged in food preparation in the kitchen shall wear clean clothes and hair restraints, as set out in Part 2-402.11 of the Food Code incorporated by reference at 15A NCAC 18A .2650 as amended by 15A NCAC 18A .2652, and shall keep their fingernails trimmed. Hair spray is not a hair restraint for the purpose of this Rule. Employees engaged in food preparation who are wearing nail polish or artificial nails on their fingers shall wear intact gloves during food preparation. • Sanitation Rule 15A NCAC 18A .2807(c) states Food shall be prepared using utensils, deli paper, or disposable gloves to prevent exposed, ready-to-eat-food from coming into direct contact with an employee's bare hands or exposed skin. Food shall be prepared on food-contact surfaces that have been cleaned, rinsed, and sanitized prior to use. Food-contact surfaces and utensils that are exposed to bacterial, viral, fungal, or hazard contaminants during use shall be made clean, free from hazards, and sanitized before continued use. • Sanitation Rule 15A NCAC 18A .2821(g) states wash cloths, bibs, and burping cloths shall be laundered after each use. Each time a wash cloth, bib, or burping cloth is used, it shall be used for only one child. • Parents and children should wash hands upon entering the classroom. As observed, classrooms have signage stating to wash hands upon entering. • Please be reminded that children are not required to nap. It is recommend that children who do not want to rest are offered a quiet activity to engage in on their cot. • Please remind staff to be mindful of conversations that they may be engaging with while children are in care. Also staff should be reminded of their tone when speaking with children. • If staff do not want to test the temperature of infant milk by placing some on their skin, a thermometer can be used to test the milk and sanitized after each use. • It was reported during today’s visit, that infant children do not go outside. Child Care Rule .0508(c) states when children are in care and weather conditions permit, there shall be outdoor time, either as part of a small group, a whole group, or individual activity, for no less than the following durations: o All programs: For children under 2 years of age, minimum daily outdoor time is 30 minutes. o Programs operating less than 5 hours for children 0-12 years of age, minimum daily outdoor time is 30 minutes. o Programs operating 5 hours or more for children 2-12 years of age, minimum daily outdoor time is 60 minutes. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 14, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: REBBECCA HAYES Operation Type: Center Case Number: 0925-254L Visit Date: 9/30/2025 Number Present: 39 Completed Date: 9/30/2025 Age: From 0 To 4 Total Minutes: 365 Time In: 10:10 AM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Antonio Mintz, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. There are allegations of violations of child care requirements including discipline, supervision, sanitation and health, safe environment, nutrition, and age appropriate activities. Children were observed during free choice activities, toileting and handwashing routines, infant feedings, lunch, and rest time. Infants were observed receiving care according to their individual needs. During today’s visit, a staff member was heard telling an infant “me and you are about to fight”. While one child was crying, a staff member was heard telling an infant “she has a job to do, I don’t know what else to tell you”. Staff members in other classrooms were heard telling children “night-night, right now”, continuously telling children “stop”, “close your eyes right now and go to sleep” in a harsh tone. Video footage was also reviewed during today’s visit. On 9/22/25, a staff member attempted to feed an infant by inserting the bottle into the child’s mouth one time. The staff member then placed the child in the crib as the child continued to cry. The staff member was not observed attempting to soothe the child. A staff member was also observed grabbing children’s bottles by the nipple with their bare hands. One staff member was observed pulling an infant that was attempting to crawl off the carpet by the back of their pants, sliding them backwards to the carpet. Staff were heard using profanity while having conversations among each other in the classroom. One staff member stated that a child crying “sounds like a freaking koala”. Staff was heard telling a child crying “I don’t care” and telling a child “no” several times. On 9/23/25, a child was observed laying on an infant playmat for the duration of the footage reviewed. Staff members did not go check on the child, interact with the child, or move the child every fifteen minutes. A infant was observed sitting in a feeding apparatus, eating. The staff member walked away from the child several times to the opposite side of the room. The staff member was observed picking up a bottle that had been laying on the floor and placing the bottle in the child’s mouth. Also, a parent was observed bringing their child into the classroom. Neither the child nor the parent washed their hands, and the parent proceeded to open the classroom refrigerator to store the child’s bottles. On 9/24/25, a staff member was observed holding an infant but as the staff member moved from the rocking chair to the sink area, the staff member was holding the child up by their leg while the child’s head rested on the staff member’s forearm. A staff member was observed placing an infant down on the floor, on their back, in front of the rocking chair, and slid the child backwards by their feet. Throughout review of the video footage, one staff member was observed picking children up by one arm, not supporting their head and/or neck and placing the children in her arms or lap. While recording of diaper changes and feedings is not a child care requirement, the Tadpoles app was reviewed for all infant children for specified dates. Child Care Rule .0806(a) states diapers shall be changed whenever they become soiled or wet and not on a shift basis. Child Care Rule .0902(a) states the parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. There were discrepancies with some of the infants feeding and diaper changes that were shown as documented within the app. However, the director stated that staff may get busy and write down these events in a notebook and should go back into the Tadpoles app to document these occurrences. I spoke with you and asked if you had any concerns regarding discipline, supervision, sanitation and health, safe environment, nutrition, and age-appropriate activities. You stated that you did not have any concerns related to the allegations in general. Regarding discipline and the handling of infant children. You stated that you conduct observations of staff once a week. When asked about how staff handle children, you stated that staff are to pick children up using both hands, supporting their neck and body, and they are to gently place them down. You stated that about a month ago, a parent did have concern that was brought to your attention. You stated that issue was addressed with staff. Regarding supervision, you stated that staff are to maintain active supervision. Staff should not have a lot of downtown and should be actively engaged with children. You stated that staff have safe zones where they should be positions and monitor all areas of the classrooms and outdoor play areas. You stated that staff are not permitted to use their cellphones unless they are checking for updates and staff are notified ahead of time prior to the updates being sent out. Regarding a safe environment, you stated that the facility ensures all children are safe and protected. You stated that this includes the facility being locked, hazardous items being stored at the appropriate height and locked, and staff monitoring areas of the premises prior to being used by children. You stated that all classrooms have walkie devices that they can use to communicate with administrative staff. Regarding nutrition and sanitation, you stated that infants are fed according to their feeding schedules. Parents prepare their child’s bottles and bring them into the facility daily. Staff use the bottle warmers located inside the classroom to warm for feedings. There are two bottle warmers labeled one for formula and one for human milk. You stated that staff test the temperature of bottles by conducting a skin test. If a bottle is too warm for the infant to consume, staff let the bottle sit on the counter to cool down before feeding the child. You stated that staff use the Tadpoles app to document events that occur throughout the day. This report is available for parents to view in real time. You stated that the app is the main way staff report these events. You also stated that staff use a notepad for their own reference if they are busy and are unavailable to document within the app. You stated that this information within the notepad is not provided to parents, because staff are to document the documentation within the app once they are available to do so. This information from the notepad is discarded. You stated that children are changed every two hours or when soiled. Staff are checking children by visually checking inside of their diaper. You stated that diaper changes are also tracked within the Tadpoles app. The same protocol applies to documenting diaper changes on a notepad if a staff member is busy. I asked how staff keep children’s clothing cleaned during feedings, how often linen is changed, and cleaned. You stated that bibs are used during feedings. You stated that a new bib is used at each feeding. Bibs are not used for multiple feedings and are not used for multiple children. You stated that linen including bibs are washed daily. Regarding age-appropriate activities, you stated that staff are to engage with children. Staff sing songs, talk with children, and be on their level to ensure they are aware and supervising. You stated that staff are to respond immediately to the emotional needs of children. You also stated that you feel this is an area that staff could improve. You stated that staff can reach out to administrative staff for assistance if they become overwhelmed or need assistance within their classroom. I interviewed a selection of staff members during today’s visit. Staff was asked if they had any concerns regarding discipline, supervision, sanitation and health, safe environment, nutrition, and age-appropriate activities. Staff members stated that they did not have any general concerns with the above allegations. When asked how staff handle infant children, one staff member stated that they pick children up by the waist and support their head. Another staff member stated that they pick children up using two hands under their arm, they support their heads and back if they are a younger infant. Regarding supervision, one staff member reported that two staff members are present in the classroom at all times and they follow the ratio of one staff member per five children. It was reported that if one staff member is changing a child, the other staff member is monitoring the classroom. It was reported that staff should not have their backs turned to children. Another staff member reported that they are required to be able to see all areas of the classroom and all children. Both staff members stated that cellphone usage is prohibited during operating hours. Staff stated that they are not aware of any time when children were not adequately supervised. Regarding a safe environment, staff reported items that are required to be stored at least five feet from the ground or locked. Staff reported that sanitizing and disinfected spray is stored on a shelf, inaccessible to children. Regarding nutrition and sanitation, staff reported that infant bottles come in prepared with the child’s name and date and are stored in the refrigerator inside the classroom. Staff reported that they use bottle warmers to warm children’s milk prior to feeding. Both staff members stated they test the temperature of bottles by putting some of the milk on their skin. When asked how staff cool the temperature of bottles, one staff member stated that they will hold the bottle under cool water from the sink and another staff member stated that they would let the bottle sit to cool down. It was reported that children are changed every two hours, unless soiled prior to that. One staff member reported that they smell a child to see if they are soiled or they will take them to the changing table to check if they are soiled. Another staff member stated that they feel on the outside of children’s clothing to see if the diaper is soiled. Both staff members reported that diaper changes are documented within the Tadpoles app. One staff member stated that the Tadpoles app gives a reminder for when children are due for a feeding or diaper change. Staff were asked how children’s clothing was kept clean during feedings. Staff reported that children have bibs provided by the center. One staff member reported that if a child’s clothing is soiled during a feeding, the child’s clothing is changed. Both staff members reported that bibs are used for each individual feeding and then placed in the laundry to be washed. Both staff members reported that laundry is done daily at the facility. Regarding age-appropriate activities, staff stated that they play with children in care. Children are consoled to the best of staff’s ability. They will check the tadpoles app to see if children are due for feedings or changing. Staff were asked how they handle the emotional needs of children. Staff stated that they respond to children in a timely manner. I was able to confirm the allegation based on information received from video footage reviewed during today’s visit. Therefore, the allegation regarding discipline was substantiated. I was unable to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding supervision was unsubstantiated. I was able to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding sanitation and health was substantiated. I was unable to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding safe environment was unsubstantiated. I was able to confirm the allegation based on information received video footage reviewed during today’s visit. Therefore, the allegation regarding age-appropriate activities was substantiated. Due to the allegation of discipline, sanitation, and age-appropriate activities being substantiated, an Administrative Action may be issued to the facility. Based on the information received, there were thirty-nine children ages zero to four years of age present during today's visit. The following violations were documented during today’s visit: Violation Number Comment Rule 491 Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. As reviewed on video footage, staff did not respond at the earliest opportunity to multiple children that showed emotional needs on various occasions. .0511(b)(1) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. As reviewed on video footage, staff members were observed picking infant children up without supporting their bodies, sliding children on the floor by their feet, pulling a child backwards by the back of their pants, and holding a child up by their leg as their head rested on their arm. .1803(a)(1) 9999 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A.2822(a)(1-4) regarding toys, equipment, and furniture. A staff member was observed picking up infant bottles by the nipple using their bare hand and a staff member was observed picking a bottle that had been laying on the floor and placing it in a child's mouth. Technical Assistance was provided on the following or Consultation was provided on the following: • Child Care Rule 10A NCAC 09 .1803 states no child shall be subjected to any form of corporal punishment by the owner, operator, director, or staff of any child care center. For purposes of this Rule, "staff" shall mean any regular or substitute caregiver, any volunteer, and any auxiliary personnel, including cooks, secretaries, janitors, maids, or vehicle drivers. The following shall apply at all child care centers: (1) no child shall be handled roughly in any way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. It is recommended that staff inquiry training referencing the care of infant children. Administration can hold staff meetings to cover ways to properly handle children. Observations and feedback can be provided for staff on an ongoing basis to ensure that staff are using proper techniques to handle children and to prevent any injuries that could occur. • We discussed that staff should be engaging with all children. Staff should be assisting children in tummy time, having conversations, and working children to meet their developmental milestones. Children that are showing emotional distress should be attended to at their earliest convenience. If one staff member is assisting another child, the remaining staff members in the room should check on the child in distress and attempt to soothe them. If both staff members are with another child, staff should reach out to administrative staff to assist in the classroom. Child Care Rule 10A NCAC 09 .0511 states the caregivers shall interact in a positive manner with each child every day, as follows: (1) caregivers shall respond at the earliest opportunity to an infant or toddler's physical and emotional needs, especially when indicated by crying, through actions such as feeding, diapering, holding, positive touching, smiling, talking, and eye contact; • We discussed that staff should be mindful of how they are handling items that come in contact with children’s mouths. Bottles should be handled by the container to prevent staff from touching the part that will be inserted in the child’s mouth. If a child happens to drop their bottle, cup, pacifier, or other items that are mouthed, staff should follow the appropriate steps to cleaning these items. • It is recommended to reach out to Jennifer Peterson, Professional Development Specialist with the Iredell County Partnership for Young Children by email at jpeterson@icpyc.org or by phone at 704-380-3871 for training opportunities regarding infant care. • It is recommended to reach out to Rachel Lentz, Child Care Health Consultant by email at rlentz@unc.edu or by phone 828-544-1532 for training opportunities regarding health and safety policies and practices. Consultation was provided on the following: • While documenting infant diapering and feedings are not a child care requirement, it is recommended that staff have an alternative visual to track children’s diapering and feedings throughout the day. This could be a whiteboard on the wall in the classroom or staff documenting these items on a daily report sheet that is provided to parents at the end of the day. • Staff should ensure that they are not idling sitting in the room. Staff should be up moving about the classroom and interacting with children to ensure they are meeting the child’s individual and developmental needs. Child Care Rule 10A NCAC 09 .1801(a)(1-5) states children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. • Child Care Rule .0606(a)(1)(A-B) states each center licensed to care for infants aged 12 months or younger shall develop, adopt, and comply with a written safe sleep policy that: (1) specifies that caregivers shall place infants aged 12 months or younger on their backs for sleeping, unless: (A) for an infant aged six months or less, the center receives a written waiver of this requirement from a health care professional; or (B) for an infant older than six months, the center receives a written waiver of this requirement from a health care professional, or a parent or a legal guardian; • Sanitation Rule 15A NCAC 18A .2804(e) states frozen human milk may be stored frozen for three months. Any frozen human milk stored beyond seven days shall be stored in the freezer compartment of a full-size refrigerator that has a separate door to the freezer, in a chest freezer, or in an upright deep freezer. Frozen human milk shall be thawed in accordance with of Rule .2807(i)(1) or (i)(2) of this Section and prepared in the child care center's kitchen or food preparation area. In addition to the labeling required by Paragraph (d) of this Rule, frozen human milk shall be labeled with the date that it is thawed for use. Human milk that was previously frozen and has been thawed shall be refrigerated and stored for no more than 24 hours from when it was thawed. Human milk that was previously frozen and has been thawed shall not be refrozen for storage at the child care center. • Sanitation Rule 15A NCAC 18A .2807(b) states employees engaged in food preparation in the kitchen shall wear clean clothes and hair restraints, as set out in Part 2-402.11 of the Food Code incorporated by reference at 15A NCAC 18A .2650 as amended by 15A NCAC 18A .2652, and shall keep their fingernails trimmed. Hair spray is not a hair restraint for the purpose of this Rule. Employees engaged in food preparation who are wearing nail polish or artificial nails on their fingers shall wear intact gloves during food preparation. • Sanitation Rule 15A NCAC 18A .2807(c) states Food shall be prepared using utensils, deli paper, or disposable gloves to prevent exposed, ready-to-eat-food from coming into direct contact with an employee's bare hands or exposed skin. Food shall be prepared on food-contact surfaces that have been cleaned, rinsed, and sanitized prior to use. Food-contact surfaces and utensils that are exposed to bacterial, viral, fungal, or hazard contaminants during use shall be made clean, free from hazards, and sanitized before continued use. • Sanitation Rule 15A NCAC 18A .2821(g) states wash cloths, bibs, and burping cloths shall be laundered after each use. Each time a wash cloth, bib, or burping cloth is used, it shall be used for only one child. • Parents and children should wash hands upon entering the classroom. As observed, classrooms have signage stating to wash hands upon entering. • Please be reminded that children are not required to nap. It is recommend that children who do not want to rest are offered a quiet activity to engage in on their cot. • Please remind staff to be mindful of conversations that they may be engaging with while children are in care. Also staff should be reminded of their tone when speaking with children. • If staff do not want to test the temperature of infant milk by placing some on their skin, a thermometer can be used to test the milk and sanitized after each use. • It was reported during today’s visit, that infant children do not go outside. Child Care Rule .0508(c) states when children are in care and weather conditions permit, there shall be outdoor time, either as part of a small group, a whole group, or individual activity, for no less than the following durations: o All programs: For children under 2 years of age, minimum daily outdoor time is 30 minutes. o Programs operating less than 5 hours for children 0-12 years of age, minimum daily outdoor time is 30 minutes. o Programs operating 5 hours or more for children 2-12 years of age, minimum daily outdoor time is 60 minutes. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 14, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1803 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: REBBECCA HAYES Operation Type: Center Case Number: 0925-254L Visit Date: 9/30/2025 Number Present: 39 Completed Date: 9/30/2025 Age: From 0 To 4 Total Minutes: 365 Time In: 10:10 AM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Antonio Mintz, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. There are allegations of violations of child care requirements including discipline, supervision, sanitation and health, safe environment, nutrition, and age appropriate activities. Children were observed during free choice activities, toileting and handwashing routines, infant feedings, lunch, and rest time. Infants were observed receiving care according to their individual needs. During today’s visit, a staff member was heard telling an infant “me and you are about to fight”. While one child was crying, a staff member was heard telling an infant “she has a job to do, I don’t know what else to tell you”. Staff members in other classrooms were heard telling children “night-night, right now”, continuously telling children “stop”, “close your eyes right now and go to sleep” in a harsh tone. Video footage was also reviewed during today’s visit. On 9/22/25, a staff member attempted to feed an infant by inserting the bottle into the child’s mouth one time. The staff member then placed the child in the crib as the child continued to cry. The staff member was not observed attempting to soothe the child. A staff member was also observed grabbing children’s bottles by the nipple with their bare hands. One staff member was observed pulling an infant that was attempting to crawl off the carpet by the back of their pants, sliding them backwards to the carpet. Staff were heard using profanity while having conversations among each other in the classroom. One staff member stated that a child crying “sounds like a freaking koala”. Staff was heard telling a child crying “I don’t care” and telling a child “no” several times. On 9/23/25, a child was observed laying on an infant playmat for the duration of the footage reviewed. Staff members did not go check on the child, interact with the child, or move the child every fifteen minutes. A infant was observed sitting in a feeding apparatus, eating. The staff member walked away from the child several times to the opposite side of the room. The staff member was observed picking up a bottle that had been laying on the floor and placing the bottle in the child’s mouth. Also, a parent was observed bringing their child into the classroom. Neither the child nor the parent washed their hands, and the parent proceeded to open the classroom refrigerator to store the child’s bottles. On 9/24/25, a staff member was observed holding an infant but as the staff member moved from the rocking chair to the sink area, the staff member was holding the child up by their leg while the child’s head rested on the staff member’s forearm. A staff member was observed placing an infant down on the floor, on their back, in front of the rocking chair, and slid the child backwards by their feet. Throughout review of the video footage, one staff member was observed picking children up by one arm, not supporting their head and/or neck and placing the children in her arms or lap. While recording of diaper changes and feedings is not a child care requirement, the Tadpoles app was reviewed for all infant children for specified dates. Child Care Rule .0806(a) states diapers shall be changed whenever they become soiled or wet and not on a shift basis. Child Care Rule .0902(a) states the parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. There were discrepancies with some of the infants feeding and diaper changes that were shown as documented within the app. However, the director stated that staff may get busy and write down these events in a notebook and should go back into the Tadpoles app to document these occurrences. I spoke with you and asked if you had any concerns regarding discipline, supervision, sanitation and health, safe environment, nutrition, and age-appropriate activities. You stated that you did not have any concerns related to the allegations in general. Regarding discipline and the handling of infant children. You stated that you conduct observations of staff once a week. When asked about how staff handle children, you stated that staff are to pick children up using both hands, supporting their neck and body, and they are to gently place them down. You stated that about a month ago, a parent did have concern that was brought to your attention. You stated that issue was addressed with staff. Regarding supervision, you stated that staff are to maintain active supervision. Staff should not have a lot of downtown and should be actively engaged with children. You stated that staff have safe zones where they should be positions and monitor all areas of the classrooms and outdoor play areas. You stated that staff are not permitted to use their cellphones unless they are checking for updates and staff are notified ahead of time prior to the updates being sent out. Regarding a safe environment, you stated that the facility ensures all children are safe and protected. You stated that this includes the facility being locked, hazardous items being stored at the appropriate height and locked, and staff monitoring areas of the premises prior to being used by children. You stated that all classrooms have walkie devices that they can use to communicate with administrative staff. Regarding nutrition and sanitation, you stated that infants are fed according to their feeding schedules. Parents prepare their child’s bottles and bring them into the facility daily. Staff use the bottle warmers located inside the classroom to warm for feedings. There are two bottle warmers labeled one for formula and one for human milk. You stated that staff test the temperature of bottles by conducting a skin test. If a bottle is too warm for the infant to consume, staff let the bottle sit on the counter to cool down before feeding the child. You stated that staff use the Tadpoles app to document events that occur throughout the day. This report is available for parents to view in real time. You stated that the app is the main way staff report these events. You also stated that staff use a notepad for their own reference if they are busy and are unavailable to document within the app. You stated that this information within the notepad is not provided to parents, because staff are to document the documentation within the app once they are available to do so. This information from the notepad is discarded. You stated that children are changed every two hours or when soiled. Staff are checking children by visually checking inside of their diaper. You stated that diaper changes are also tracked within the Tadpoles app. The same protocol applies to documenting diaper changes on a notepad if a staff member is busy. I asked how staff keep children’s clothing cleaned during feedings, how often linen is changed, and cleaned. You stated that bibs are used during feedings. You stated that a new bib is used at each feeding. Bibs are not used for multiple feedings and are not used for multiple children. You stated that linen including bibs are washed daily. Regarding age-appropriate activities, you stated that staff are to engage with children. Staff sing songs, talk with children, and be on their level to ensure they are aware and supervising. You stated that staff are to respond immediately to the emotional needs of children. You also stated that you feel this is an area that staff could improve. You stated that staff can reach out to administrative staff for assistance if they become overwhelmed or need assistance within their classroom. I interviewed a selection of staff members during today’s visit. Staff was asked if they had any concerns regarding discipline, supervision, sanitation and health, safe environment, nutrition, and age-appropriate activities. Staff members stated that they did not have any general concerns with the above allegations. When asked how staff handle infant children, one staff member stated that they pick children up by the waist and support their head. Another staff member stated that they pick children up using two hands under their arm, they support their heads and back if they are a younger infant. Regarding supervision, one staff member reported that two staff members are present in the classroom at all times and they follow the ratio of one staff member per five children. It was reported that if one staff member is changing a child, the other staff member is monitoring the classroom. It was reported that staff should not have their backs turned to children. Another staff member reported that they are required to be able to see all areas of the classroom and all children. Both staff members stated that cellphone usage is prohibited during operating hours. Staff stated that they are not aware of any time when children were not adequately supervised. Regarding a safe environment, staff reported items that are required to be stored at least five feet from the ground or locked. Staff reported that sanitizing and disinfected spray is stored on a shelf, inaccessible to children. Regarding nutrition and sanitation, staff reported that infant bottles come in prepared with the child’s name and date and are stored in the refrigerator inside the classroom. Staff reported that they use bottle warmers to warm children’s milk prior to feeding. Both staff members stated they test the temperature of bottles by putting some of the milk on their skin. When asked how staff cool the temperature of bottles, one staff member stated that they will hold the bottle under cool water from the sink and another staff member stated that they would let the bottle sit to cool down. It was reported that children are changed every two hours, unless soiled prior to that. One staff member reported that they smell a child to see if they are soiled or they will take them to the changing table to check if they are soiled. Another staff member stated that they feel on the outside of children’s clothing to see if the diaper is soiled. Both staff members reported that diaper changes are documented within the Tadpoles app. One staff member stated that the Tadpoles app gives a reminder for when children are due for a feeding or diaper change. Staff were asked how children’s clothing was kept clean during feedings. Staff reported that children have bibs provided by the center. One staff member reported that if a child’s clothing is soiled during a feeding, the child’s clothing is changed. Both staff members reported that bibs are used for each individual feeding and then placed in the laundry to be washed. Both staff members reported that laundry is done daily at the facility. Regarding age-appropriate activities, staff stated that they play with children in care. Children are consoled to the best of staff’s ability. They will check the tadpoles app to see if children are due for feedings or changing. Staff were asked how they handle the emotional needs of children. Staff stated that they respond to children in a timely manner. I was able to confirm the allegation based on information received from video footage reviewed during today’s visit. Therefore, the allegation regarding discipline was substantiated. I was unable to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding supervision was unsubstantiated. I was able to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding sanitation and health was substantiated. I was unable to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding safe environment was unsubstantiated. I was able to confirm the allegation based on information received video footage reviewed during today’s visit. Therefore, the allegation regarding age-appropriate activities was substantiated. Due to the allegation of discipline, sanitation, and age-appropriate activities being substantiated, an Administrative Action may be issued to the facility. Based on the information received, there were thirty-nine children ages zero to four years of age present during today's visit. The following violations were documented during today’s visit: Violation Number Comment Rule 491 Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. As reviewed on video footage, staff did not respond at the earliest opportunity to multiple children that showed emotional needs on various occasions. .0511(b)(1) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. As reviewed on video footage, staff members were observed picking infant children up without supporting their bodies, sliding children on the floor by their feet, pulling a child backwards by the back of their pants, and holding a child up by their leg as their head rested on their arm. .1803(a)(1) 9999 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A.2822(a)(1-4) regarding toys, equipment, and furniture. A staff member was observed picking up infant bottles by the nipple using their bare hand and a staff member was observed picking a bottle that had been laying on the floor and placing it in a child's mouth. Technical Assistance was provided on the following or Consultation was provided on the following: • Child Care Rule 10A NCAC 09 .1803 states no child shall be subjected to any form of corporal punishment by the owner, operator, director, or staff of any child care center. For purposes of this Rule, "staff" shall mean any regular or substitute caregiver, any volunteer, and any auxiliary personnel, including cooks, secretaries, janitors, maids, or vehicle drivers. The following shall apply at all child care centers: (1) no child shall be handled roughly in any way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. It is recommended that staff inquiry training referencing the care of infant children. Administration can hold staff meetings to cover ways to properly handle children. Observations and feedback can be provided for staff on an ongoing basis to ensure that staff are using proper techniques to handle children and to prevent any injuries that could occur. • We discussed that staff should be engaging with all children. Staff should be assisting children in tummy time, having conversations, and working children to meet their developmental milestones. Children that are showing emotional distress should be attended to at their earliest convenience. If one staff member is assisting another child, the remaining staff members in the room should check on the child in distress and attempt to soothe them. If both staff members are with another child, staff should reach out to administrative staff to assist in the classroom. Child Care Rule 10A NCAC 09 .0511 states the caregivers shall interact in a positive manner with each child every day, as follows: (1) caregivers shall respond at the earliest opportunity to an infant or toddler's physical and emotional needs, especially when indicated by crying, through actions such as feeding, diapering, holding, positive touching, smiling, talking, and eye contact; • We discussed that staff should be mindful of how they are handling items that come in contact with children’s mouths. Bottles should be handled by the container to prevent staff from touching the part that will be inserted in the child’s mouth. If a child happens to drop their bottle, cup, pacifier, or other items that are mouthed, staff should follow the appropriate steps to cleaning these items. • It is recommended to reach out to Jennifer Peterson, Professional Development Specialist with the Iredell County Partnership for Young Children by email at jpeterson@icpyc.org or by phone at 704-380-3871 for training opportunities regarding infant care. • It is recommended to reach out to Rachel Lentz, Child Care Health Consultant by email at rlentz@unc.edu or by phone 828-544-1532 for training opportunities regarding health and safety policies and practices. Consultation was provided on the following: • While documenting infant diapering and feedings are not a child care requirement, it is recommended that staff have an alternative visual to track children’s diapering and feedings throughout the day. This could be a whiteboard on the wall in the classroom or staff documenting these items on a daily report sheet that is provided to parents at the end of the day. • Staff should ensure that they are not idling sitting in the room. Staff should be up moving about the classroom and interacting with children to ensure they are meeting the child’s individual and developmental needs. Child Care Rule 10A NCAC 09 .1801(a)(1-5) states children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. • Child Care Rule .0606(a)(1)(A-B) states each center licensed to care for infants aged 12 months or younger shall develop, adopt, and comply with a written safe sleep policy that: (1) specifies that caregivers shall place infants aged 12 months or younger on their backs for sleeping, unless: (A) for an infant aged six months or less, the center receives a written waiver of this requirement from a health care professional; or (B) for an infant older than six months, the center receives a written waiver of this requirement from a health care professional, or a parent or a legal guardian; • Sanitation Rule 15A NCAC 18A .2804(e) states frozen human milk may be stored frozen for three months. Any frozen human milk stored beyond seven days shall be stored in the freezer compartment of a full-size refrigerator that has a separate door to the freezer, in a chest freezer, or in an upright deep freezer. Frozen human milk shall be thawed in accordance with of Rule .2807(i)(1) or (i)(2) of this Section and prepared in the child care center's kitchen or food preparation area. In addition to the labeling required by Paragraph (d) of this Rule, frozen human milk shall be labeled with the date that it is thawed for use. Human milk that was previously frozen and has been thawed shall be refrigerated and stored for no more than 24 hours from when it was thawed. Human milk that was previously frozen and has been thawed shall not be refrozen for storage at the child care center. • Sanitation Rule 15A NCAC 18A .2807(b) states employees engaged in food preparation in the kitchen shall wear clean clothes and hair restraints, as set out in Part 2-402.11 of the Food Code incorporated by reference at 15A NCAC 18A .2650 as amended by 15A NCAC 18A .2652, and shall keep their fingernails trimmed. Hair spray is not a hair restraint for the purpose of this Rule. Employees engaged in food preparation who are wearing nail polish or artificial nails on their fingers shall wear intact gloves during food preparation. • Sanitation Rule 15A NCAC 18A .2807(c) states Food shall be prepared using utensils, deli paper, or disposable gloves to prevent exposed, ready-to-eat-food from coming into direct contact with an employee's bare hands or exposed skin. Food shall be prepared on food-contact surfaces that have been cleaned, rinsed, and sanitized prior to use. Food-contact surfaces and utensils that are exposed to bacterial, viral, fungal, or hazard contaminants during use shall be made clean, free from hazards, and sanitized before continued use. • Sanitation Rule 15A NCAC 18A .2821(g) states wash cloths, bibs, and burping cloths shall be laundered after each use. Each time a wash cloth, bib, or burping cloth is used, it shall be used for only one child. • Parents and children should wash hands upon entering the classroom. As observed, classrooms have signage stating to wash hands upon entering. • Please be reminded that children are not required to nap. It is recommend that children who do not want to rest are offered a quiet activity to engage in on their cot. • Please remind staff to be mindful of conversations that they may be engaging with while children are in care. Also staff should be reminded of their tone when speaking with children. • If staff do not want to test the temperature of infant milk by placing some on their skin, a thermometer can be used to test the milk and sanitized after each use. • It was reported during today’s visit, that infant children do not go outside. Child Care Rule .0508(c) states when children are in care and weather conditions permit, there shall be outdoor time, either as part of a small group, a whole group, or individual activity, for no less than the following durations: o All programs: For children under 2 years of age, minimum daily outdoor time is 30 minutes. o Programs operating less than 5 hours for children 0-12 years of age, minimum daily outdoor time is 30 minutes. o Programs operating 5 hours or more for children 2-12 years of age, minimum daily outdoor time is 60 minutes. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 14, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: REBBECCA HAYES Operation Type: Center Case Number: 0925-254L Visit Date: 9/30/2025 Number Present: 39 Completed Date: 9/30/2025 Age: From 0 To 4 Total Minutes: 365 Time In: 10:10 AM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Antonio Mintz, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. There are allegations of violations of child care requirements including discipline, supervision, sanitation and health, safe environment, nutrition, and age appropriate activities. Children were observed during free choice activities, toileting and handwashing routines, infant feedings, lunch, and rest time. Infants were observed receiving care according to their individual needs. During today’s visit, a staff member was heard telling an infant “me and you are about to fight”. While one child was crying, a staff member was heard telling an infant “she has a job to do, I don’t know what else to tell you”. Staff members in other classrooms were heard telling children “night-night, right now”, continuously telling children “stop”, “close your eyes right now and go to sleep” in a harsh tone. Video footage was also reviewed during today’s visit. On 9/22/25, a staff member attempted to feed an infant by inserting the bottle into the child’s mouth one time. The staff member then placed the child in the crib as the child continued to cry. The staff member was not observed attempting to soothe the child. A staff member was also observed grabbing children’s bottles by the nipple with their bare hands. One staff member was observed pulling an infant that was attempting to crawl off the carpet by the back of their pants, sliding them backwards to the carpet. Staff were heard using profanity while having conversations among each other in the classroom. One staff member stated that a child crying “sounds like a freaking koala”. Staff was heard telling a child crying “I don’t care” and telling a child “no” several times. On 9/23/25, a child was observed laying on an infant playmat for the duration of the footage reviewed. Staff members did not go check on the child, interact with the child, or move the child every fifteen minutes. A infant was observed sitting in a feeding apparatus, eating. The staff member walked away from the child several times to the opposite side of the room. The staff member was observed picking up a bottle that had been laying on the floor and placing the bottle in the child’s mouth. Also, a parent was observed bringing their child into the classroom. Neither the child nor the parent washed their hands, and the parent proceeded to open the classroom refrigerator to store the child’s bottles. On 9/24/25, a staff member was observed holding an infant but as the staff member moved from the rocking chair to the sink area, the staff member was holding the child up by their leg while the child’s head rested on the staff member’s forearm. A staff member was observed placing an infant down on the floor, on their back, in front of the rocking chair, and slid the child backwards by their feet. Throughout review of the video footage, one staff member was observed picking children up by one arm, not supporting their head and/or neck and placing the children in her arms or lap. While recording of diaper changes and feedings is not a child care requirement, the Tadpoles app was reviewed for all infant children for specified dates. Child Care Rule .0806(a) states diapers shall be changed whenever they become soiled or wet and not on a shift basis. Child Care Rule .0902(a) states the parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. There were discrepancies with some of the infants feeding and diaper changes that were shown as documented within the app. However, the director stated that staff may get busy and write down these events in a notebook and should go back into the Tadpoles app to document these occurrences. I spoke with you and asked if you had any concerns regarding discipline, supervision, sanitation and health, safe environment, nutrition, and age-appropriate activities. You stated that you did not have any concerns related to the allegations in general. Regarding discipline and the handling of infant children. You stated that you conduct observations of staff once a week. When asked about how staff handle children, you stated that staff are to pick children up using both hands, supporting their neck and body, and they are to gently place them down. You stated that about a month ago, a parent did have concern that was brought to your attention. You stated that issue was addressed with staff. Regarding supervision, you stated that staff are to maintain active supervision. Staff should not have a lot of downtown and should be actively engaged with children. You stated that staff have safe zones where they should be positions and monitor all areas of the classrooms and outdoor play areas. You stated that staff are not permitted to use their cellphones unless they are checking for updates and staff are notified ahead of time prior to the updates being sent out. Regarding a safe environment, you stated that the facility ensures all children are safe and protected. You stated that this includes the facility being locked, hazardous items being stored at the appropriate height and locked, and staff monitoring areas of the premises prior to being used by children. You stated that all classrooms have walkie devices that they can use to communicate with administrative staff. Regarding nutrition and sanitation, you stated that infants are fed according to their feeding schedules. Parents prepare their child’s bottles and bring them into the facility daily. Staff use the bottle warmers located inside the classroom to warm for feedings. There are two bottle warmers labeled one for formula and one for human milk. You stated that staff test the temperature of bottles by conducting a skin test. If a bottle is too warm for the infant to consume, staff let the bottle sit on the counter to cool down before feeding the child. You stated that staff use the Tadpoles app to document events that occur throughout the day. This report is available for parents to view in real time. You stated that the app is the main way staff report these events. You also stated that staff use a notepad for their own reference if they are busy and are unavailable to document within the app. You stated that this information within the notepad is not provided to parents, because staff are to document the documentation within the app once they are available to do so. This information from the notepad is discarded. You stated that children are changed every two hours or when soiled. Staff are checking children by visually checking inside of their diaper. You stated that diaper changes are also tracked within the Tadpoles app. The same protocol applies to documenting diaper changes on a notepad if a staff member is busy. I asked how staff keep children’s clothing cleaned during feedings, how often linen is changed, and cleaned. You stated that bibs are used during feedings. You stated that a new bib is used at each feeding. Bibs are not used for multiple feedings and are not used for multiple children. You stated that linen including bibs are washed daily. Regarding age-appropriate activities, you stated that staff are to engage with children. Staff sing songs, talk with children, and be on their level to ensure they are aware and supervising. You stated that staff are to respond immediately to the emotional needs of children. You also stated that you feel this is an area that staff could improve. You stated that staff can reach out to administrative staff for assistance if they become overwhelmed or need assistance within their classroom. I interviewed a selection of staff members during today’s visit. Staff was asked if they had any concerns regarding discipline, supervision, sanitation and health, safe environment, nutrition, and age-appropriate activities. Staff members stated that they did not have any general concerns with the above allegations. When asked how staff handle infant children, one staff member stated that they pick children up by the waist and support their head. Another staff member stated that they pick children up using two hands under their arm, they support their heads and back if they are a younger infant. Regarding supervision, one staff member reported that two staff members are present in the classroom at all times and they follow the ratio of one staff member per five children. It was reported that if one staff member is changing a child, the other staff member is monitoring the classroom. It was reported that staff should not have their backs turned to children. Another staff member reported that they are required to be able to see all areas of the classroom and all children. Both staff members stated that cellphone usage is prohibited during operating hours. Staff stated that they are not aware of any time when children were not adequately supervised. Regarding a safe environment, staff reported items that are required to be stored at least five feet from the ground or locked. Staff reported that sanitizing and disinfected spray is stored on a shelf, inaccessible to children. Regarding nutrition and sanitation, staff reported that infant bottles come in prepared with the child’s name and date and are stored in the refrigerator inside the classroom. Staff reported that they use bottle warmers to warm children’s milk prior to feeding. Both staff members stated they test the temperature of bottles by putting some of the milk on their skin. When asked how staff cool the temperature of bottles, one staff member stated that they will hold the bottle under cool water from the sink and another staff member stated that they would let the bottle sit to cool down. It was reported that children are changed every two hours, unless soiled prior to that. One staff member reported that they smell a child to see if they are soiled or they will take them to the changing table to check if they are soiled. Another staff member stated that they feel on the outside of children’s clothing to see if the diaper is soiled. Both staff members reported that diaper changes are documented within the Tadpoles app. One staff member stated that the Tadpoles app gives a reminder for when children are due for a feeding or diaper change. Staff were asked how children’s clothing was kept clean during feedings. Staff reported that children have bibs provided by the center. One staff member reported that if a child’s clothing is soiled during a feeding, the child’s clothing is changed. Both staff members reported that bibs are used for each individual feeding and then placed in the laundry to be washed. Both staff members reported that laundry is done daily at the facility. Regarding age-appropriate activities, staff stated that they play with children in care. Children are consoled to the best of staff’s ability. They will check the tadpoles app to see if children are due for feedings or changing. Staff were asked how they handle the emotional needs of children. Staff stated that they respond to children in a timely manner. I was able to confirm the allegation based on information received from video footage reviewed during today’s visit. Therefore, the allegation regarding discipline was substantiated. I was unable to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding supervision was unsubstantiated. I was able to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding sanitation and health was substantiated. I was unable to confirm the allegation based on information received from observations, interviewed staff, and video footage reviewed during today’s visit. Therefore, the allegation regarding safe environment was unsubstantiated. I was able to confirm the allegation based on information received video footage reviewed during today’s visit. Therefore, the allegation regarding age-appropriate activities was substantiated. Due to the allegation of discipline, sanitation, and age-appropriate activities being substantiated, an Administrative Action may be issued to the facility. Based on the information received, there were thirty-nine children ages zero to four years of age present during today's visit. The following violations were documented during today’s visit: Violation Number Comment Rule 491 Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. As reviewed on video footage, staff did not respond at the earliest opportunity to multiple children that showed emotional needs on various occasions. .0511(b)(1) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. As reviewed on video footage, staff members were observed picking infant children up without supporting their bodies, sliding children on the floor by their feet, pulling a child backwards by the back of their pants, and holding a child up by their leg as their head rested on their arm. .1803(a)(1) 9999 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A.2822(a)(1-4) regarding toys, equipment, and furniture. A staff member was observed picking up infant bottles by the nipple using their bare hand and a staff member was observed picking a bottle that had been laying on the floor and placing it in a child's mouth. Technical Assistance was provided on the following or Consultation was provided on the following: • Child Care Rule 10A NCAC 09 .1803 states no child shall be subjected to any form of corporal punishment by the owner, operator, director, or staff of any child care center. For purposes of this Rule, "staff" shall mean any regular or substitute caregiver, any volunteer, and any auxiliary personnel, including cooks, secretaries, janitors, maids, or vehicle drivers. The following shall apply at all child care centers: (1) no child shall be handled roughly in any way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. It is recommended that staff inquiry training referencing the care of infant children. Administration can hold staff meetings to cover ways to properly handle children. Observations and feedback can be provided for staff on an ongoing basis to ensure that staff are using proper techniques to handle children and to prevent any injuries that could occur. • We discussed that staff should be engaging with all children. Staff should be assisting children in tummy time, having conversations, and working children to meet their developmental milestones. Children that are showing emotional distress should be attended to at their earliest convenience. If one staff member is assisting another child, the remaining staff members in the room should check on the child in distress and attempt to soothe them. If both staff members are with another child, staff should reach out to administrative staff to assist in the classroom. Child Care Rule 10A NCAC 09 .0511 states the caregivers shall interact in a positive manner with each child every day, as follows: (1) caregivers shall respond at the earliest opportunity to an infant or toddler's physical and emotional needs, especially when indicated by crying, through actions such as feeding, diapering, holding, positive touching, smiling, talking, and eye contact; • We discussed that staff should be mindful of how they are handling items that come in contact with children’s mouths. Bottles should be handled by the container to prevent staff from touching the part that will be inserted in the child’s mouth. If a child happens to drop their bottle, cup, pacifier, or other items that are mouthed, staff should follow the appropriate steps to cleaning these items. • It is recommended to reach out to Jennifer Peterson, Professional Development Specialist with the Iredell County Partnership for Young Children by email at jpeterson@icpyc.org or by phone at 704-380-3871 for training opportunities regarding infant care. • It is recommended to reach out to Rachel Lentz, Child Care Health Consultant by email at rlentz@unc.edu or by phone 828-544-1532 for training opportunities regarding health and safety policies and practices. Consultation was provided on the following: • While documenting infant diapering and feedings are not a child care requirement, it is recommended that staff have an alternative visual to track children’s diapering and feedings throughout the day. This could be a whiteboard on the wall in the classroom or staff documenting these items on a daily report sheet that is provided to parents at the end of the day. • Staff should ensure that they are not idling sitting in the room. Staff should be up moving about the classroom and interacting with children to ensure they are meeting the child’s individual and developmental needs. Child Care Rule 10A NCAC 09 .1801(a)(1-5) states children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. • Child Care Rule .0606(a)(1)(A-B) states each center licensed to care for infants aged 12 months or younger shall develop, adopt, and comply with a written safe sleep policy that: (1) specifies that caregivers shall place infants aged 12 months or younger on their backs for sleeping, unless: (A) for an infant aged six months or less, the center receives a written waiver of this requirement from a health care professional; or (B) for an infant older than six months, the center receives a written waiver of this requirement from a health care professional, or a parent or a legal guardian; • Sanitation Rule 15A NCAC 18A .2804(e) states frozen human milk may be stored frozen for three months. Any frozen human milk stored beyond seven days shall be stored in the freezer compartment of a full-size refrigerator that has a separate door to the freezer, in a chest freezer, or in an upright deep freezer. Frozen human milk shall be thawed in accordance with of Rule .2807(i)(1) or (i)(2) of this Section and prepared in the child care center's kitchen or food preparation area. In addition to the labeling required by Paragraph (d) of this Rule, frozen human milk shall be labeled with the date that it is thawed for use. Human milk that was previously frozen and has been thawed shall be refrigerated and stored for no more than 24 hours from when it was thawed. Human milk that was previously frozen and has been thawed shall not be refrozen for storage at the child care center. • Sanitation Rule 15A NCAC 18A .2807(b) states employees engaged in food preparation in the kitchen shall wear clean clothes and hair restraints, as set out in Part 2-402.11 of the Food Code incorporated by reference at 15A NCAC 18A .2650 as amended by 15A NCAC 18A .2652, and shall keep their fingernails trimmed. Hair spray is not a hair restraint for the purpose of this Rule. Employees engaged in food preparation who are wearing nail polish or artificial nails on their fingers shall wear intact gloves during food preparation. • Sanitation Rule 15A NCAC 18A .2807(c) states Food shall be prepared using utensils, deli paper, or disposable gloves to prevent exposed, ready-to-eat-food from coming into direct contact with an employee's bare hands or exposed skin. Food shall be prepared on food-contact surfaces that have been cleaned, rinsed, and sanitized prior to use. Food-contact surfaces and utensils that are exposed to bacterial, viral, fungal, or hazard contaminants during use shall be made clean, free from hazards, and sanitized before continued use. • Sanitation Rule 15A NCAC 18A .2821(g) states wash cloths, bibs, and burping cloths shall be laundered after each use. Each time a wash cloth, bib, or burping cloth is used, it shall be used for only one child. • Parents and children should wash hands upon entering the classroom. As observed, classrooms have signage stating to wash hands upon entering. • Please be reminded that children are not required to nap. It is recommend that children who do not want to rest are offered a quiet activity to engage in on their cot. • Please remind staff to be mindful of conversations that they may be engaging with while children are in care. Also staff should be reminded of their tone when speaking with children. • If staff do not want to test the temperature of infant milk by placing some on their skin, a thermometer can be used to test the milk and sanitized after each use. • It was reported during today’s visit, that infant children do not go outside. Child Care Rule .0508(c) states when children are in care and weather conditions permit, there shall be outdoor time, either as part of a small group, a whole group, or individual activity, for no less than the following durations: o All programs: For children under 2 years of age, minimum daily outdoor time is 30 minutes. o Programs operating less than 5 hours for children 0-12 years of age, minimum daily outdoor time is 30 minutes. o Programs operating 5 hours or more for children 2-12 years of age, minimum daily outdoor time is 60 minutes. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 14, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 8/29/2025 Number Present: 20 Completed Date: 8/29/2025 Age: From 0 To 4 Total Minutes: 270 Time In: 11:30 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with applicable childcare requirements during the second temporary time period visit. Upon arrival, I was greeted by you, Colleen Shuter, Regional Director, and Antonio Mintz, Director. This facility was issued a temporary license on May 30, 2025, with a restriction of daytime care only. The following were posted: Temporary License, Classroom Staff to Child Ratio charts, Safe Arrival and Departure Procedures, updated NC Summary of Child Care Law poster, Emergency Medical Care Plan and Evacuation Plans. The infant aged children were observed asleep in the cribs, tummy and floor time with the staff. The other children were observed during lunch, hand washing routines, diaper changing routine and nap time. Positive interactions between staff and children was observed. The outdoor play area was monitored. Supervision, staff/child ratio, grouping of children, the use of approved space, and permit restrictions were monitored during today’s visit. The last monthly fire drill was conducted on August 22, 2025. The last outdoor play area inspection was conducted on August 21, 2025. A fire inspection was conducted on April 3, 2025. A sanitation inspection was conducted on April 17, 2025, with no demerits. I monitored a portion of the children’s files and the remaining staff files. The Staff and Training Worksheet was updated during my visit today. We discussed keeping this document updated at all times and have it available for the DCDEE staff to monitor. Rated License Discussion – During the visit conducted on July 25th we reviewed the three different pathways. During today’s visit you stated that this program has chosen Pathway #2. I gave you the “Pathways to the Stars Application for Assessment for a Rated License for Centers” and we reviewed the various components. I also emailed you the application so that you are able to click on the links provided for additional information. *Family and Community Engagement Standards *Continuous Quality Improvement Plan (CQI) for the facility *Continuous Quality Improvement (CQI) and Professional Development (PD) for each individual *Staff Information and Education Worksheet *Approved curricula and formative assessment used if you are choosing Pathway #2 (Classroom and Instructional Quality) https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Approved-Curricula. You stated that the program is using Life Essentials. All the items above and the forms can be found at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization or at the links provided on the application. Please submit the to me the “Application for Assessment for a Rated License for Centers” and required documents no later than the end of the business day on October 6th. Star Rated License Child Care programs are expected to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent at all times [NC GS 110-90(4)(d)]. The following violations were observed today. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Space one had a form for Aveeno that did not include the amount to be used, a form for Butt Paste that listed "as needed" as the amount instead of a specific amount to be used and had a form for Aquaphor that listed the amount of the container instead of the specific amount to be used. Space #3 had a form for Desitin that listed the amount of the container instead of the specific amount to used. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There were two infant aged children observed asleep today in the space one and there was no documentation showing when they went to sleep and when they were visually checked. The last date of documentation showing that the infant aged children were visually checked while sleeping was 8/7/25. .0606(g) TECHNICAL ASSISTANCE: -We discussed putting in a plan in place to ensure that the safe sleep logs are completed as required. You and Mr. Mintz stated that the safe sleep logs will be monitored daily by administration. The logs will also be placed on a clip board or in a sheet protector located at each crib as a visual reminder. As the forms are fully completed they will be checked and placed in the ring binder in the front office. -We discussed the importance of making sure that the medication administration forms are completed fully and have the specific amounts listed. You and Mr. Mintz stated that an email will be sent to the families about the protocol to follow concerning medications and that it needs to be given to administration staff and forms need to be completed fully. Staff will also be reminded not to receive medication and the forms from families. They are to remind families to give them to the administration staff. CONSULTATION: -It is important that all staff have a current WORKS account. Here is the link for WORKS: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 12, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) Please continue to visit DCDEE’s website to get the latest information for childcare at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -DCDEE Documents and Forms: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates and Current Projects: https://ncchildcare.ncdhhs.gov/Whats-New At the completion of the visit, this visit summary was reviewed with you and a copy was given to you. We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov or Erin Pickard, Supervisor, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 8/29/2025 Number Present: 20 Completed Date: 8/29/2025 Age: From 0 To 4 Total Minutes: 270 Time In: 11:30 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with applicable childcare requirements during the second temporary time period visit. Upon arrival, I was greeted by you, Colleen Shuter, Regional Director, and Antonio Mintz, Director. This facility was issued a temporary license on May 30, 2025, with a restriction of daytime care only. The following were posted: Temporary License, Classroom Staff to Child Ratio charts, Safe Arrival and Departure Procedures, updated NC Summary of Child Care Law poster, Emergency Medical Care Plan and Evacuation Plans. The infant aged children were observed asleep in the cribs, tummy and floor time with the staff. The other children were observed during lunch, hand washing routines, diaper changing routine and nap time. Positive interactions between staff and children was observed. The outdoor play area was monitored. Supervision, staff/child ratio, grouping of children, the use of approved space, and permit restrictions were monitored during today’s visit. The last monthly fire drill was conducted on August 22, 2025. The last outdoor play area inspection was conducted on August 21, 2025. A fire inspection was conducted on April 3, 2025. A sanitation inspection was conducted on April 17, 2025, with no demerits. I monitored a portion of the children’s files and the remaining staff files. The Staff and Training Worksheet was updated during my visit today. We discussed keeping this document updated at all times and have it available for the DCDEE staff to monitor. Rated License Discussion – During the visit conducted on July 25th we reviewed the three different pathways. During today’s visit you stated that this program has chosen Pathway #2. I gave you the “Pathways to the Stars Application for Assessment for a Rated License for Centers” and we reviewed the various components. I also emailed you the application so that you are able to click on the links provided for additional information. *Family and Community Engagement Standards *Continuous Quality Improvement Plan (CQI) for the facility *Continuous Quality Improvement (CQI) and Professional Development (PD) for each individual *Staff Information and Education Worksheet *Approved curricula and formative assessment used if you are choosing Pathway #2 (Classroom and Instructional Quality) https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Approved-Curricula. You stated that the program is using Life Essentials. All the items above and the forms can be found at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization or at the links provided on the application. Please submit the to me the “Application for Assessment for a Rated License for Centers” and required documents no later than the end of the business day on October 6th. Star Rated License Child Care programs are expected to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent at all times [NC GS 110-90(4)(d)]. The following violations were observed today. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Space one had a form for Aveeno that did not include the amount to be used, a form for Butt Paste that listed "as needed" as the amount instead of a specific amount to be used and had a form for Aquaphor that listed the amount of the container instead of the specific amount to be used. Space #3 had a form for Desitin that listed the amount of the container instead of the specific amount to used. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There were two infant aged children observed asleep today in the space one and there was no documentation showing when they went to sleep and when they were visually checked. The last date of documentation showing that the infant aged children were visually checked while sleeping was 8/7/25. .0606(g) TECHNICAL ASSISTANCE: -We discussed putting in a plan in place to ensure that the safe sleep logs are completed as required. You and Mr. Mintz stated that the safe sleep logs will be monitored daily by administration. The logs will also be placed on a clip board or in a sheet protector located at each crib as a visual reminder. As the forms are fully completed they will be checked and placed in the ring binder in the front office. -We discussed the importance of making sure that the medication administration forms are completed fully and have the specific amounts listed. You and Mr. Mintz stated that an email will be sent to the families about the protocol to follow concerning medications and that it needs to be given to administration staff and forms need to be completed fully. Staff will also be reminded not to receive medication and the forms from families. They are to remind families to give them to the administration staff. CONSULTATION: -It is important that all staff have a current WORKS account. Here is the link for WORKS: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 12, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) Please continue to visit DCDEE’s website to get the latest information for childcare at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -DCDEE Documents and Forms: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates and Current Projects: https://ncchildcare.ncdhhs.gov/Whats-New At the completion of the visit, this visit summary was reviewed with you and a copy was given to you. We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov or Erin Pickard, Supervisor, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 7/25/2025 Number Present: 15 Completed Date: 7/25/2025 Age: From 0 To 4 Total Minutes: 270 Time In: 12:30 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with all applicable child care requirements during the first temporary period visit (TTP). Upon arrival, I was greeted by you, Colleen Shuter, Regional Director, and I stated the reason for my visit. This facility was issued a temporary license on May 30, 2025, with a restriction of daytime care only. The infant aged children were observed during tummy time, floor time and sleeping in their cribs. The other children were observed during group time, departure procedures, toileting/diapering routines and nap time. You stated that there are 25 children enrolled, and 15 children were present during today’s visit. A portion of children files were monitored. A portion of the staff files were monitored. I monitored Kayla Williams’, Chef and who assists at times in the classrooms, criminal background check qualification letter with a qualification date of June 9, 2025. I monitored the ABCMS system in which there was no record that she had a current qualification letter. I contacted the criminal background check unit staff, and they stated that her last qualification letter expired in 2024. I also sent a copy of the qualification letter to the CBC Unit for review. We discussed that Ms. Williams cannot return until she has a qualified letter. She left the facility during my visit and you informed her that she cannot return until she gives you a copy of the letter. This violation must be corrected within the fifteen (15) days, and a copy of the qualification letter be mailed to me with the required compliance letter. We discussed that you would need to complete the Staff and Training Worksheets for all staff and have them current and available for review by DCDEE staff. You stated that the Worksheets have been completed but you were unable to locate them during my visit. Please submit a signed copy of the completed Staff and Training Worksheets no later than the end of the business day Tuesday, July 29th. A fire inspection was conducted on April 3, 2025. The last fire drill was conducted on June 26, 2025. A sanitation inspection was conducted on April 17, 2025, with no demerits. You stated that this facility does not provide transportation at this time. The last outdoor play area inspection took place on June 9, 2025. We discussed the rated license process. It is very important that you familiarize yourself with the QRIS Pathways to the Stars. There are now three options available to demonstrate quality and earn a 2-5 Star Rated License. It includes updates to education standards for early childhood educators to expand options; and adds standards for both educators and facilities that support continuous quality improvement and family/community engagement practices that promote communication and collaboration. Please visit the following link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. You will find more information and details about the three different pathways so that your program can begin working towards the star rated license. During today’s visit we visited the link and reviewed the following documents: -Competency Evaluations -Continuous Quality Improvement (CQI) for Centers and CLIAR -Education Standards - Center On Site Administrator -Education Standards - Lead Teacher -Family & Community Engagement Standards for Centers and CLIAR -Pathway 1- Program Assessment for Child Care Centers and CLIAR -Pathway 2- Program Assessment for Child Care Centers and CLIAR You were reminded that a compliance history score of seventy five percent or above must be maintained to receive a rated license. The following violations was observed: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. In the room caring for children between the ages three and four had a medication administration form for Aquaphor that did not list the amount to use. In the room caring for children between one year of age and two years of age hand Aquaphor that did not have the validation dates listed. 10A NCAC 09 .0803(4)(6-9) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In the room that had children between one year and two years of age had Aveno Sunscreen that had a validation date that ended on 7/1/15. .0803(12) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Per conversation with the Criminal Record Check Unit staff Kayla Williams' qualification letter expired in 2024. G.S. 110-90.2(b) & .2703(n)&(o) TECHNICAL ASSITANCE: -We discussed reading the criminal background check qualification letters to ensure that all the information is correct; including the letterhead which should have current names of government listed for the year the letter was issued. -As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -We discussed the topical cream medication administration forms that did not have validation dates or specific amount listed. You stated that families are to bring all types of medication to the office to ensure that the proper forms are completed. We discussed sending a reminder to families through Tadpole that they need to drop off medications to the front office. Inform the staff that they need to direct families to the front office if they have any type of medication. -We discussed staff listing the medications and their validation dates and posting it near where the medications are stored as a reminder as to when medications need to be sent home. CONSULTATION: -Make sure families are completing the top half of the Children’s Medical Report. -Add the child’s name and date of enrollment to the Parent Acknowledgement form. -We reviewed the “Sweet Dreams” Infant Care Policy that the families receive electronically and sign and date it and it is placed in the children’s files. It does not include all the required components listed in CC RULE .0606. You stated that the families do receive a copy of the safe sleep policy from the DCDEE website. We discussed that this is the document families need to sign and be placed in their files unless you want to revise the “Sweet Dreams” policy to include all the required information. -We reviewed the Attendance Record Form and the importance of listing the children’s ages and completing as children arrive in the classroom. -You are able develop your own incident report, but you will need to ensure that it has all the required components listed in CC RULE .0802(e). Place the Incident Report in the children's files once it is documented on the log. -Health and safety trainings need to be taken over if you are hiring staff that have health and safety trainings that are older than 12 months. -The facility is eligible to be part of the subsidized child care program during the temporary time period at the three-star rate. You must achieve a three-star or higher rated license at the end of the temporary licensed period to continue eligibility. -All staff must have their current education evaluated by the WORKS Unit in Raleigh. Instructions for the DCDEE WORKS system, including establishing a NCID, is located on our website at https://ncchildcare.ncdhhs.gov/. Remember to track the date information is submitted by staff. If you have questions regarding submitting information in the WORKS system, contact WORKS at 1-800-859-0829. If staff’s education is not evaluated by the fifth month of the temporary license, the education points will be calculated with the current education showing in WORKS. -The Healthy Social Behaviors Project (HSB) supports licensed child care centers serving children ages 0 to 5 years old, focusing on teacher practices that can calm challenging behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. They also have a challenging behaviors helpline: https://www.childcareresourcesinc.org/challenging-behaviors-helpline -Since you have had the EPR training you can begin to develop your EPR Plan. Once you get an NCID, you will access the EPR template on the NC Risk Management Portal website https://rmp.nc.gov/portal/portal.aspx. Use the access instructions once you are on the NC Risk Management Portal website. -Here is a list of agencies that have helpful information and trainings: https://ncrlap.org/Resources/Training/Register/ for the ERS 3 • https://www.swcdcinc.org/ Southwestern Child Development Commission • https://www.childcareresourcesinc.org/ Child Care Resources inc. • https://www.childcarerrnc.org/ North Carolina Child Care Resources and Referral Council • https://www.smartstart.org/ Smart Start • https://healthychildcare.unc.edu/ North Carolina Child Care Health and Safety Resource Center Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 6, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) Your temporary license expires on November 30, 2025. Prior to the expiration date of your license, additional unannounced monitoring visits will be completed. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -DCDEE Documents and Forms: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates and Current Projects: https://ncchildcare.ncdhhs.gov/Whats-New At the completion of the visit, this visit summary was reviewed with you and a copy was given to you. We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or my supervisor, Erin Pickard, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 7/25/2025 Number Present: 15 Completed Date: 7/25/2025 Age: From 0 To 4 Total Minutes: 270 Time In: 12:30 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with all applicable child care requirements during the first temporary period visit (TTP). Upon arrival, I was greeted by you, Colleen Shuter, Regional Director, and I stated the reason for my visit. This facility was issued a temporary license on May 30, 2025, with a restriction of daytime care only. The infant aged children were observed during tummy time, floor time and sleeping in their cribs. The other children were observed during group time, departure procedures, toileting/diapering routines and nap time. You stated that there are 25 children enrolled, and 15 children were present during today’s visit. A portion of children files were monitored. A portion of the staff files were monitored. I monitored Kayla Williams’, Chef and who assists at times in the classrooms, criminal background check qualification letter with a qualification date of June 9, 2025. I monitored the ABCMS system in which there was no record that she had a current qualification letter. I contacted the criminal background check unit staff, and they stated that her last qualification letter expired in 2024. I also sent a copy of the qualification letter to the CBC Unit for review. We discussed that Ms. Williams cannot return until she has a qualified letter. She left the facility during my visit and you informed her that she cannot return until she gives you a copy of the letter. This violation must be corrected within the fifteen (15) days, and a copy of the qualification letter be mailed to me with the required compliance letter. We discussed that you would need to complete the Staff and Training Worksheets for all staff and have them current and available for review by DCDEE staff. You stated that the Worksheets have been completed but you were unable to locate them during my visit. Please submit a signed copy of the completed Staff and Training Worksheets no later than the end of the business day Tuesday, July 29th. A fire inspection was conducted on April 3, 2025. The last fire drill was conducted on June 26, 2025. A sanitation inspection was conducted on April 17, 2025, with no demerits. You stated that this facility does not provide transportation at this time. The last outdoor play area inspection took place on June 9, 2025. We discussed the rated license process. It is very important that you familiarize yourself with the QRIS Pathways to the Stars. There are now three options available to demonstrate quality and earn a 2-5 Star Rated License. It includes updates to education standards for early childhood educators to expand options; and adds standards for both educators and facilities that support continuous quality improvement and family/community engagement practices that promote communication and collaboration. Please visit the following link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. You will find more information and details about the three different pathways so that your program can begin working towards the star rated license. During today’s visit we visited the link and reviewed the following documents: -Competency Evaluations -Continuous Quality Improvement (CQI) for Centers and CLIAR -Education Standards - Center On Site Administrator -Education Standards - Lead Teacher -Family & Community Engagement Standards for Centers and CLIAR -Pathway 1- Program Assessment for Child Care Centers and CLIAR -Pathway 2- Program Assessment for Child Care Centers and CLIAR You were reminded that a compliance history score of seventy five percent or above must be maintained to receive a rated license. The following violations was observed: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. In the room caring for children between the ages three and four had a medication administration form for Aquaphor that did not list the amount to use. In the room caring for children between one year of age and two years of age hand Aquaphor that did not have the validation dates listed. 10A NCAC 09 .0803(4)(6-9) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In the room that had children between one year and two years of age had Aveno Sunscreen that had a validation date that ended on 7/1/15. .0803(12) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Per conversation with the Criminal Record Check Unit staff Kayla Williams' qualification letter expired in 2024. G.S. 110-90.2(b) & .2703(n)&(o) TECHNICAL ASSITANCE: -We discussed reading the criminal background check qualification letters to ensure that all the information is correct; including the letterhead which should have current names of government listed for the year the letter was issued. -As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -We discussed the topical cream medication administration forms that did not have validation dates or specific amount listed. You stated that families are to bring all types of medication to the office to ensure that the proper forms are completed. We discussed sending a reminder to families through Tadpole that they need to drop off medications to the front office. Inform the staff that they need to direct families to the front office if they have any type of medication. -We discussed staff listing the medications and their validation dates and posting it near where the medications are stored as a reminder as to when medications need to be sent home. CONSULTATION: -Make sure families are completing the top half of the Children’s Medical Report. -Add the child’s name and date of enrollment to the Parent Acknowledgement form. -We reviewed the “Sweet Dreams” Infant Care Policy that the families receive electronically and sign and date it and it is placed in the children’s files. It does not include all the required components listed in CC RULE .0606. You stated that the families do receive a copy of the safe sleep policy from the DCDEE website. We discussed that this is the document families need to sign and be placed in their files unless you want to revise the “Sweet Dreams” policy to include all the required information. -We reviewed the Attendance Record Form and the importance of listing the children’s ages and completing as children arrive in the classroom. -You are able develop your own incident report, but you will need to ensure that it has all the required components listed in CC RULE .0802(e). Place the Incident Report in the children's files once it is documented on the log. -Health and safety trainings need to be taken over if you are hiring staff that have health and safety trainings that are older than 12 months. -The facility is eligible to be part of the subsidized child care program during the temporary time period at the three-star rate. You must achieve a three-star or higher rated license at the end of the temporary licensed period to continue eligibility. -All staff must have their current education evaluated by the WORKS Unit in Raleigh. Instructions for the DCDEE WORKS system, including establishing a NCID, is located on our website at https://ncchildcare.ncdhhs.gov/. Remember to track the date information is submitted by staff. If you have questions regarding submitting information in the WORKS system, contact WORKS at 1-800-859-0829. If staff’s education is not evaluated by the fifth month of the temporary license, the education points will be calculated with the current education showing in WORKS. -The Healthy Social Behaviors Project (HSB) supports licensed child care centers serving children ages 0 to 5 years old, focusing on teacher practices that can calm challenging behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. They also have a challenging behaviors helpline: https://www.childcareresourcesinc.org/challenging-behaviors-helpline -Since you have had the EPR training you can begin to develop your EPR Plan. Once you get an NCID, you will access the EPR template on the NC Risk Management Portal website https://rmp.nc.gov/portal/portal.aspx. Use the access instructions once you are on the NC Risk Management Portal website. -Here is a list of agencies that have helpful information and trainings: https://ncrlap.org/Resources/Training/Register/ for the ERS 3 • https://www.swcdcinc.org/ Southwestern Child Development Commission • https://www.childcareresourcesinc.org/ Child Care Resources inc. • https://www.childcarerrnc.org/ North Carolina Child Care Resources and Referral Council • https://www.smartstart.org/ Smart Start • https://healthychildcare.unc.edu/ North Carolina Child Care Health and Safety Resource Center Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 6, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) Your temporary license expires on November 30, 2025. Prior to the expiration date of your license, additional unannounced monitoring visits will be completed. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -DCDEE Documents and Forms: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates and Current Projects: https://ncchildcare.ncdhhs.gov/Whats-New At the completion of the visit, this visit summary was reviewed with you and a copy was given to you. We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or my supervisor, Erin Pickard, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KIDDIE ACADEMY OF LAKE NORMAN Facility ID: 49000592 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 7/25/2025 Number Present: 15 Completed Date: 7/25/2025 Age: From 0 To 4 Total Minutes: 270 Time In: 12:30 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with all applicable child care requirements during the first temporary period visit (TTP). Upon arrival, I was greeted by you, Colleen Shuter, Regional Director, and I stated the reason for my visit. This facility was issued a temporary license on May 30, 2025, with a restriction of daytime care only. The infant aged children were observed during tummy time, floor time and sleeping in their cribs. The other children were observed during group time, departure procedures, toileting/diapering routines and nap time. You stated that there are 25 children enrolled, and 15 children were present during today’s visit. A portion of children files were monitored. A portion of the staff files were monitored. I monitored Kayla Williams’, Chef and who assists at times in the classrooms, criminal background check qualification letter with a qualification date of June 9, 2025. I monitored the ABCMS system in which there was no record that she had a current qualification letter. I contacted the criminal background check unit staff, and they stated that her last qualification letter expired in 2024. I also sent a copy of the qualification letter to the CBC Unit for review. We discussed that Ms. Williams cannot return until she has a qualified letter. She left the facility during my visit and you informed her that she cannot return until she gives you a copy of the letter. This violation must be corrected within the fifteen (15) days, and a copy of the qualification letter be mailed to me with the required compliance letter. We discussed that you would need to complete the Staff and Training Worksheets for all staff and have them current and available for review by DCDEE staff. You stated that the Worksheets have been completed but you were unable to locate them during my visit. Please submit a signed copy of the completed Staff and Training Worksheets no later than the end of the business day Tuesday, July 29th. A fire inspection was conducted on April 3, 2025. The last fire drill was conducted on June 26, 2025. A sanitation inspection was conducted on April 17, 2025, with no demerits. You stated that this facility does not provide transportation at this time. The last outdoor play area inspection took place on June 9, 2025. We discussed the rated license process. It is very important that you familiarize yourself with the QRIS Pathways to the Stars. There are now three options available to demonstrate quality and earn a 2-5 Star Rated License. It includes updates to education standards for early childhood educators to expand options; and adds standards for both educators and facilities that support continuous quality improvement and family/community engagement practices that promote communication and collaboration. Please visit the following link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. You will find more information and details about the three different pathways so that your program can begin working towards the star rated license. During today’s visit we visited the link and reviewed the following documents: -Competency Evaluations -Continuous Quality Improvement (CQI) for Centers and CLIAR -Education Standards - Center On Site Administrator -Education Standards - Lead Teacher -Family & Community Engagement Standards for Centers and CLIAR -Pathway 1- Program Assessment for Child Care Centers and CLIAR -Pathway 2- Program Assessment for Child Care Centers and CLIAR You were reminded that a compliance history score of seventy five percent or above must be maintained to receive a rated license. The following violations was observed: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. In the room caring for children between the ages three and four had a medication administration form for Aquaphor that did not list the amount to use. In the room caring for children between one year of age and two years of age hand Aquaphor that did not have the validation dates listed. 10A NCAC 09 .0803(4)(6-9) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In the room that had children between one year and two years of age had Aveno Sunscreen that had a validation date that ended on 7/1/15. .0803(12) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Per conversation with the Criminal Record Check Unit staff Kayla Williams' qualification letter expired in 2024. G.S. 110-90.2(b) & .2703(n)&(o) TECHNICAL ASSITANCE: -We discussed reading the criminal background check qualification letters to ensure that all the information is correct; including the letterhead which should have current names of government listed for the year the letter was issued. -As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -We discussed the topical cream medication administration forms that did not have validation dates or specific amount listed. You stated that families are to bring all types of medication to the office to ensure that the proper forms are completed. We discussed sending a reminder to families through Tadpole that they need to drop off medications to the front office. Inform the staff that they need to direct families to the front office if they have any type of medication. -We discussed staff listing the medications and their validation dates and posting it near where the medications are stored as a reminder as to when medications need to be sent home. CONSULTATION: -Make sure families are completing the top half of the Children’s Medical Report. -Add the child’s name and date of enrollment to the Parent Acknowledgement form. -We reviewed the “Sweet Dreams” Infant Care Policy that the families receive electronically and sign and date it and it is placed in the children’s files. It does not include all the required components listed in CC RULE .0606. You stated that the families do receive a copy of the safe sleep policy from the DCDEE website. We discussed that this is the document families need to sign and be placed in their files unless you want to revise the “Sweet Dreams” policy to include all the required information. -We reviewed the Attendance Record Form and the importance of listing the children’s ages and completing as children arrive in the classroom. -You are able develop your own incident report, but you will need to ensure that it has all the required components listed in CC RULE .0802(e). Place the Incident Report in the children's files once it is documented on the log. -Health and safety trainings need to be taken over if you are hiring staff that have health and safety trainings that are older than 12 months. -The facility is eligible to be part of the subsidized child care program during the temporary time period at the three-star rate. You must achieve a three-star or higher rated license at the end of the temporary licensed period to continue eligibility. -All staff must have their current education evaluated by the WORKS Unit in Raleigh. Instructions for the DCDEE WORKS system, including establishing a NCID, is located on our website at https://ncchildcare.ncdhhs.gov/. Remember to track the date information is submitted by staff. If you have questions regarding submitting information in the WORKS system, contact WORKS at 1-800-859-0829. If staff’s education is not evaluated by the fifth month of the temporary license, the education points will be calculated with the current education showing in WORKS. -The Healthy Social Behaviors Project (HSB) supports licensed child care centers serving children ages 0 to 5 years old, focusing on teacher practices that can calm challenging behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. They also have a challenging behaviors helpline: https://www.childcareresourcesinc.org/challenging-behaviors-helpline -Since you have had the EPR training you can begin to develop your EPR Plan. Once you get an NCID, you will access the EPR template on the NC Risk Management Portal website https://rmp.nc.gov/portal/portal.aspx. Use the access instructions once you are on the NC Risk Management Portal website. -Here is a list of agencies that have helpful information and trainings: https://ncrlap.org/Resources/Training/Register/ for the ERS 3 • https://www.swcdcinc.org/ Southwestern Child Development Commission • https://www.childcareresourcesinc.org/ Child Care Resources inc. • https://www.childcarerrnc.org/ North Carolina Child Care Resources and Referral Council • https://www.smartstart.org/ Smart Start • https://healthychildcare.unc.edu/ North Carolina Child Care Health and Safety Resource Center Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 6, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) Your temporary license expires on November 30, 2025. Prior to the expiration date of your license, additional unannounced monitoring visits will be completed. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -DCDEE Documents and Forms: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates and Current Projects: https://ncchildcare.ncdhhs.gov/Whats-New At the completion of the visit, this visit summary was reviewed with you and a copy was given to you. We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or my supervisor, Erin Pickard, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times