Connor's Tender Loving Care

G.S. 110-90 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 7/29/2025 Number Present: 2 Completed Date: 7/29/2025 Age: From 0 To 3 Total Minutes: 135 Time In: 10:30 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Mary Connor, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on August 20, 2024. The facility’s compliance history was reviewed with the operator. The program’s compliance history was 91 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, tobacco restriction, menu, and Emergency Medical Care Plan, Emergency Numbers, and First Aid information sheet were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed during free choice activities, rest time, and toileting and handwashing routines. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on June 27, 2025. Emergency drills are being conducted every three months as required. The last emergency drill was completed on June 27, 2025. The last outdoor inspection was completed on June 31, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, and developmentally appropriate. You stated that you got rid of your outdoor toys due to them no longer being in good repair and are in the process of getting new outside toys for the children. You stated that no children currently enrolled have medications or Medical Action Plans. You have completed the Clean Water for Carolina Kids for lead water, lead paint, and asbestos. You have not completed the ABCMS roster for your facility. Information was sent via email with how to complete this process. Your staff file and all children’s files were monitored during today’s visit. The program does not provide transportation. The following violations were documented today: Violation Number Comment Rule 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. A child enrolled on 1/9/25 did not have immunization records on file for review. GS 110-91(1); .1721(a)(2) 1735 The daily schedule, activity plan, infant feeding plan, allergy posting, SIDS Sleep Chart/visual check were not maintained on file for a minimum of 30 days from the revision or replacement date. Infant sleep checks were not maintained. .1721((f)(4)(A) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility has not completed the ABCMS portal roster. G.S. 110-90.2 & .2703(r) 1857 The operator did not develop an Emergency Preparedness and Response Plan within four months of completing the Emergency Preparedness and Response in Child Care training and/or the Plan was not completed on the template provided by the Division. The EPR plan was not on file for review. .1714(c) Technical Assistance was provided on the following: • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. • We discussed that infants under twelve months are required to have infant sleep checks conducted and documented every fifteen minutes. A copy of the infant sleep chart log was provided to you during today’s visit. • We discussed that your Emergency Preparedness and Response (EPR) plan should be reviewed annually to ensure all information is current. The plan should be printed and available for review. It is recommended that when you update your annual paperwork for your personnel file, that you log into your EPR portal, make any revisions that are necessary, and print it out. • We discussed reviewing enrollment paperwork with new families to ensure that all required documents are in each child’s file. Immunization records should be received within 30 days of the child’s enrollment. Consultation was provided on the following: • We discussed that when children fall asleep prior to rest time, their cot should be pulled out for the child to rest. We also discussed that if a infant falls asleep while in a seating device, remove the child from the device and place them in their assigned bed. • Recognizing and Responding to Suspicions of Child Maltreatment training can be found at https://positivechildhoodalliancenc.org/online-trainings/ Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 12, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 7/29/2025 Number Present: 2 Completed Date: 7/29/2025 Age: From 0 To 3 Total Minutes: 135 Time In: 10:30 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Mary Connor, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on August 20, 2024. The facility’s compliance history was reviewed with the operator. The program’s compliance history was 91 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, tobacco restriction, menu, and Emergency Medical Care Plan, Emergency Numbers, and First Aid information sheet were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed during free choice activities, rest time, and toileting and handwashing routines. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on June 27, 2025. Emergency drills are being conducted every three months as required. The last emergency drill was completed on June 27, 2025. The last outdoor inspection was completed on June 31, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, and developmentally appropriate. You stated that you got rid of your outdoor toys due to them no longer being in good repair and are in the process of getting new outside toys for the children. You stated that no children currently enrolled have medications or Medical Action Plans. You have completed the Clean Water for Carolina Kids for lead water, lead paint, and asbestos. You have not completed the ABCMS roster for your facility. Information was sent via email with how to complete this process. Your staff file and all children’s files were monitored during today’s visit. The program does not provide transportation. The following violations were documented today: Violation Number Comment Rule 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. A child enrolled on 1/9/25 did not have immunization records on file for review. GS 110-91(1); .1721(a)(2) 1735 The daily schedule, activity plan, infant feeding plan, allergy posting, SIDS Sleep Chart/visual check were not maintained on file for a minimum of 30 days from the revision or replacement date. Infant sleep checks were not maintained. .1721((f)(4)(A) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility has not completed the ABCMS portal roster. G.S. 110-90.2 & .2703(r) 1857 The operator did not develop an Emergency Preparedness and Response Plan within four months of completing the Emergency Preparedness and Response in Child Care training and/or the Plan was not completed on the template provided by the Division. The EPR plan was not on file for review. .1714(c) Technical Assistance was provided on the following: • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. • We discussed that infants under twelve months are required to have infant sleep checks conducted and documented every fifteen minutes. A copy of the infant sleep chart log was provided to you during today’s visit. • We discussed that your Emergency Preparedness and Response (EPR) plan should be reviewed annually to ensure all information is current. The plan should be printed and available for review. It is recommended that when you update your annual paperwork for your personnel file, that you log into your EPR portal, make any revisions that are necessary, and print it out. • We discussed reviewing enrollment paperwork with new families to ensure that all required documents are in each child’s file. Immunization records should be received within 30 days of the child’s enrollment. Consultation was provided on the following: • We discussed that when children fall asleep prior to rest time, their cot should be pulled out for the child to rest. We also discussed that if a infant falls asleep while in a seating device, remove the child from the device and place them in their assigned bed. • Recognizing and Responding to Suspicions of Child Maltreatment training can be found at https://positivechildhoodalliancenc.org/online-trainings/ Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 12, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 7/29/2025 Number Present: 2 Completed Date: 7/29/2025 Age: From 0 To 3 Total Minutes: 135 Time In: 10:30 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Mary Connor, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on August 20, 2024. The facility’s compliance history was reviewed with the operator. The program’s compliance history was 91 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, tobacco restriction, menu, and Emergency Medical Care Plan, Emergency Numbers, and First Aid information sheet were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed during free choice activities, rest time, and toileting and handwashing routines. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on June 27, 2025. Emergency drills are being conducted every three months as required. The last emergency drill was completed on June 27, 2025. The last outdoor inspection was completed on June 31, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, and developmentally appropriate. You stated that you got rid of your outdoor toys due to them no longer being in good repair and are in the process of getting new outside toys for the children. You stated that no children currently enrolled have medications or Medical Action Plans. You have completed the Clean Water for Carolina Kids for lead water, lead paint, and asbestos. You have not completed the ABCMS roster for your facility. Information was sent via email with how to complete this process. Your staff file and all children’s files were monitored during today’s visit. The program does not provide transportation. The following violations were documented today: Violation Number Comment Rule 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. A child enrolled on 1/9/25 did not have immunization records on file for review. GS 110-91(1); .1721(a)(2) 1735 The daily schedule, activity plan, infant feeding plan, allergy posting, SIDS Sleep Chart/visual check were not maintained on file for a minimum of 30 days from the revision or replacement date. Infant sleep checks were not maintained. .1721((f)(4)(A) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility has not completed the ABCMS portal roster. G.S. 110-90.2 & .2703(r) 1857 The operator did not develop an Emergency Preparedness and Response Plan within four months of completing the Emergency Preparedness and Response in Child Care training and/or the Plan was not completed on the template provided by the Division. The EPR plan was not on file for review. .1714(c) Technical Assistance was provided on the following: • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. • We discussed that infants under twelve months are required to have infant sleep checks conducted and documented every fifteen minutes. A copy of the infant sleep chart log was provided to you during today’s visit. • We discussed that your Emergency Preparedness and Response (EPR) plan should be reviewed annually to ensure all information is current. The plan should be printed and available for review. It is recommended that when you update your annual paperwork for your personnel file, that you log into your EPR portal, make any revisions that are necessary, and print it out. • We discussed reviewing enrollment paperwork with new families to ensure that all required documents are in each child’s file. Immunization records should be received within 30 days of the child’s enrollment. Consultation was provided on the following: • We discussed that when children fall asleep prior to rest time, their cot should be pulled out for the child to rest. We also discussed that if a infant falls asleep while in a seating device, remove the child from the device and place them in their assigned bed. • Recognizing and Responding to Suspicions of Child Maltreatment training can be found at https://positivechildhoodalliancenc.org/online-trainings/ Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 12, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1719 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 3/26/2025 Number Present: 4 Completed Date: 3/26/2025 Age: From 0 To 3 Total Minutes: 150 Time In: 09:30 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during a Routine Unannounced Visit. You, Mary Connor, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on August 20, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-seven percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, first aid posters, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, caregiver directed activities, and toileting and handwashing routines. Fire drills are being completed. The last fire drill was completed on January 3, 2025. Emergency drills are being completed. The last emergency drill was completed on December 19, 2024. The last outdoor inspection was completed on January 3, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. No children currently enrolled have medications or Medical Action Plans. Your personnel file was monitored today for a valid criminal background check, current ITS-SIDS training, current First Aid and CPR training, and Recognizing and Responding to Suspicions of Child Maltreatment Training. Household members criminal background checks were also monitored during today’s visit. Dasia Hill, a household member, did not have a Criminal Background Check qualification letter on file for review. The ABCMS system was checked during today’s visit and the individuals qualification letter expired on 5/9/24. The individual has 14 days to obtain a current Criminal Background Check. Please submit a copy of the individual’s new qualification letter with the compliance letter. The program does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. A container of Zep Disinfected Wipes labeled "keep out of reach of children" and additional warning labels was located on a table that children utilize, in the kitchen. .1719 (a)(7) 714 Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division. A outdoor inspection was not completed for September 2024, November 2024, and February 2025. 10A NCAC .1721(e)(5)(A-F) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. In the licensed approved space, used by children four live pest was observed. 10A NCAC 09 .1719 (a) 1831 A valid qualification letter was not on file and available for review at the facility. Dasia Hill, a household member, qualification letter expired on 5/9/24. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1853 The operator did not conduct a monthly fire drill. A fire drill was not completed in February 2025. .1719(a)(15) & .1721( e)(2) 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. An emergency drill was conducted in August 2024 and again December 2024. .1719(a )(16) & .1721(e )(7) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Plastic grocery bags and diapers located in a plastic sleeve was located below five feet, accessible to children. .1719(a)(18) Technical Assistance was provided on the following: 1. We discussed that household members are required to have a current Criminal Background Check on file for review. It is recommended that individuals begin the process of renewing their qualification letter in advance to remain in compliance with child care rules. 2. We discussed prior to caring for children conducting a walkthrough of licensed spaces to ensure that there are no hazardous products accessible to children and all items that are considered choking hazardous are inaccessible to children. 3. We discussed setting a reminder in your phone to conduct fire drills and outdoor inspections monthly. An additional reminder should be set every three months to conduct emergency drills in the form of a lockdown or shelter-in-place. These should be documented on the DCDEE forms. 4. We discussed ensuring that the licensed spaces used by children are free of clutter and kept clean. It is recommended you develop and implement a cleaning schedule, addressing daily, weekly, and monthly tasks to include thorough cleaning and sanitizing of all surfaces, equipment, and toys. It is recommended inquiring about extermination services to monitor pest. Consultation was provided on the following: • With infants now being enrolled, please ensure that you are completing safe sleep checks when infants are asleep. These should be documented every 15 minutes. • The NC Summary of Law has been revised as of February 2025. Please update the copy you have posted and in your parent handbook for families. • Children under the age of three are prohibited from screen time. When any children three years and older that engage in screen time it should be documented on the screen time log. NEW QRIS MODERNIZATION PLAN: The new QRIS Modernization Plan known as “Pathways to Success” is being added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for FCCERS, effective February 1, 2025. DCDEE and the NC Child Care Commission will continue the rulemaking process to add the rule language to child care requirements. This process with take several months. Hold Harmless provisions have been extended. Star rated license reassessments are postponed until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. A pathway for child care programs currently accredited through the approved accrediting bodies may now move to a 3- or 5-star license if they are not already at this star level. Providers need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. Please be reminded any ERS assessment completed on February 1, 2025, and after will be assessed using the ERS-3 versions. DCDEE WEBSITE RESOURCES: -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -DCDEE ABCMS Applicant website: https://ncabcms.nc.gov/DCDEE/Applicant/ -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 9, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 3/26/2025 Number Present: 4 Completed Date: 3/26/2025 Age: From 0 To 3 Total Minutes: 150 Time In: 09:30 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during a Routine Unannounced Visit. You, Mary Connor, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on August 20, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-seven percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, first aid posters, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, caregiver directed activities, and toileting and handwashing routines. Fire drills are being completed. The last fire drill was completed on January 3, 2025. Emergency drills are being completed. The last emergency drill was completed on December 19, 2024. The last outdoor inspection was completed on January 3, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. No children currently enrolled have medications or Medical Action Plans. Your personnel file was monitored today for a valid criminal background check, current ITS-SIDS training, current First Aid and CPR training, and Recognizing and Responding to Suspicions of Child Maltreatment Training. Household members criminal background checks were also monitored during today’s visit. Dasia Hill, a household member, did not have a Criminal Background Check qualification letter on file for review. The ABCMS system was checked during today’s visit and the individuals qualification letter expired on 5/9/24. The individual has 14 days to obtain a current Criminal Background Check. Please submit a copy of the individual’s new qualification letter with the compliance letter. The program does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. A container of Zep Disinfected Wipes labeled "keep out of reach of children" and additional warning labels was located on a table that children utilize, in the kitchen. .1719 (a)(7) 714 Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division. A outdoor inspection was not completed for September 2024, November 2024, and February 2025. 10A NCAC .1721(e)(5)(A-F) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. In the licensed approved space, used by children four live pest was observed. 10A NCAC 09 .1719 (a) 1831 A valid qualification letter was not on file and available for review at the facility. Dasia Hill, a household member, qualification letter expired on 5/9/24. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1853 The operator did not conduct a monthly fire drill. A fire drill was not completed in February 2025. .1719(a)(15) & .1721( e)(2) 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. An emergency drill was conducted in August 2024 and again December 2024. .1719(a )(16) & .1721(e )(7) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Plastic grocery bags and diapers located in a plastic sleeve was located below five feet, accessible to children. .1719(a)(18) Technical Assistance was provided on the following: 1. We discussed that household members are required to have a current Criminal Background Check on file for review. It is recommended that individuals begin the process of renewing their qualification letter in advance to remain in compliance with child care rules. 2. We discussed prior to caring for children conducting a walkthrough of licensed spaces to ensure that there are no hazardous products accessible to children and all items that are considered choking hazardous are inaccessible to children. 3. We discussed setting a reminder in your phone to conduct fire drills and outdoor inspections monthly. An additional reminder should be set every three months to conduct emergency drills in the form of a lockdown or shelter-in-place. These should be documented on the DCDEE forms. 4. We discussed ensuring that the licensed spaces used by children are free of clutter and kept clean. It is recommended you develop and implement a cleaning schedule, addressing daily, weekly, and monthly tasks to include thorough cleaning and sanitizing of all surfaces, equipment, and toys. It is recommended inquiring about extermination services to monitor pest. Consultation was provided on the following: • With infants now being enrolled, please ensure that you are completing safe sleep checks when infants are asleep. These should be documented every 15 minutes. • The NC Summary of Law has been revised as of February 2025. Please update the copy you have posted and in your parent handbook for families. • Children under the age of three are prohibited from screen time. When any children three years and older that engage in screen time it should be documented on the screen time log. NEW QRIS MODERNIZATION PLAN: The new QRIS Modernization Plan known as “Pathways to Success” is being added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for FCCERS, effective February 1, 2025. DCDEE and the NC Child Care Commission will continue the rulemaking process to add the rule language to child care requirements. This process with take several months. Hold Harmless provisions have been extended. Star rated license reassessments are postponed until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. A pathway for child care programs currently accredited through the approved accrediting bodies may now move to a 3- or 5-star license if they are not already at this star level. Providers need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. Please be reminded any ERS assessment completed on February 1, 2025, and after will be assessed using the ERS-3 versions. DCDEE WEBSITE RESOURCES: -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -DCDEE ABCMS Applicant website: https://ncabcms.nc.gov/DCDEE/Applicant/ -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 9, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 3/26/2025 Number Present: 4 Completed Date: 3/26/2025 Age: From 0 To 3 Total Minutes: 150 Time In: 09:30 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during a Routine Unannounced Visit. You, Mary Connor, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on August 20, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-seven percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, first aid posters, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, caregiver directed activities, and toileting and handwashing routines. Fire drills are being completed. The last fire drill was completed on January 3, 2025. Emergency drills are being completed. The last emergency drill was completed on December 19, 2024. The last outdoor inspection was completed on January 3, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. No children currently enrolled have medications or Medical Action Plans. Your personnel file was monitored today for a valid criminal background check, current ITS-SIDS training, current First Aid and CPR training, and Recognizing and Responding to Suspicions of Child Maltreatment Training. Household members criminal background checks were also monitored during today’s visit. Dasia Hill, a household member, did not have a Criminal Background Check qualification letter on file for review. The ABCMS system was checked during today’s visit and the individuals qualification letter expired on 5/9/24. The individual has 14 days to obtain a current Criminal Background Check. Please submit a copy of the individual’s new qualification letter with the compliance letter. The program does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. A container of Zep Disinfected Wipes labeled "keep out of reach of children" and additional warning labels was located on a table that children utilize, in the kitchen. .1719 (a)(7) 714 Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division. A outdoor inspection was not completed for September 2024, November 2024, and February 2025. 10A NCAC .1721(e)(5)(A-F) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. In the licensed approved space, used by children four live pest was observed. 10A NCAC 09 .1719 (a) 1831 A valid qualification letter was not on file and available for review at the facility. Dasia Hill, a household member, qualification letter expired on 5/9/24. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1853 The operator did not conduct a monthly fire drill. A fire drill was not completed in February 2025. .1719(a)(15) & .1721( e)(2) 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. An emergency drill was conducted in August 2024 and again December 2024. .1719(a )(16) & .1721(e )(7) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Plastic grocery bags and diapers located in a plastic sleeve was located below five feet, accessible to children. .1719(a)(18) Technical Assistance was provided on the following: 1. We discussed that household members are required to have a current Criminal Background Check on file for review. It is recommended that individuals begin the process of renewing their qualification letter in advance to remain in compliance with child care rules. 2. We discussed prior to caring for children conducting a walkthrough of licensed spaces to ensure that there are no hazardous products accessible to children and all items that are considered choking hazardous are inaccessible to children. 3. We discussed setting a reminder in your phone to conduct fire drills and outdoor inspections monthly. An additional reminder should be set every three months to conduct emergency drills in the form of a lockdown or shelter-in-place. These should be documented on the DCDEE forms. 4. We discussed ensuring that the licensed spaces used by children are free of clutter and kept clean. It is recommended you develop and implement a cleaning schedule, addressing daily, weekly, and monthly tasks to include thorough cleaning and sanitizing of all surfaces, equipment, and toys. It is recommended inquiring about extermination services to monitor pest. Consultation was provided on the following: • With infants now being enrolled, please ensure that you are completing safe sleep checks when infants are asleep. These should be documented every 15 minutes. • The NC Summary of Law has been revised as of February 2025. Please update the copy you have posted and in your parent handbook for families. • Children under the age of three are prohibited from screen time. When any children three years and older that engage in screen time it should be documented on the screen time log. NEW QRIS MODERNIZATION PLAN: The new QRIS Modernization Plan known as “Pathways to Success” is being added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for FCCERS, effective February 1, 2025. DCDEE and the NC Child Care Commission will continue the rulemaking process to add the rule language to child care requirements. This process with take several months. Hold Harmless provisions have been extended. Star rated license reassessments are postponed until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. A pathway for child care programs currently accredited through the approved accrediting bodies may now move to a 3- or 5-star license if they are not already at this star level. Providers need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. Please be reminded any ERS assessment completed on February 1, 2025, and after will be assessed using the ERS-3 versions. DCDEE WEBSITE RESOURCES: -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -DCDEE ABCMS Applicant website: https://ncabcms.nc.gov/DCDEE/Applicant/ -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 9, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09. 1715 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 8/20/2024 Number Present: 4 Completed Date: 8/20/2024 Age: From 1 To 3 Total Minutes: 135 Time In: 09:45 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Mary Connor, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on September 19, 2023. The facility’s compliance history was reviewed with the operator. The program’s compliance history was 93 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, tobacco restriction, menu, and Emergency Medical Care Plan, Emergency Numbers, and First Aid information sheet were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed during free choice activities, group time, and toileting and handwashing routines. Fire drills were completed monthly as required. The last fire drill was completed on July 26, 2024. Emergency drills are being conducted every three months as required. The last emergency drill was completed on May 24, 2024. The last outdoor playground inspection was completed on July 26, 2024. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your staff file and all children’s files were monitored during today’s visit. The program does not provide transportation. The following violations were documented today: Violation Number Comment Rule 908 Health questionnaire was not completed annually. The health questionnaire expired on 10/19/23. .1703(a)(1) 1718 The written plan of care was not given and explained to parents of children in care on or before the first day the child attended the home. Parents did not sign a statement acknowledging the receipt and explanation of the plan. Parents did not give written permission for their child to be transported by the operator for specific routine tasks that are included on the written schedule. A child enrolled on 8/13/24 did not have a written plan of care on file for review. .1712(e )(6) 1741 Prior to enrollment of children in a Family Child Care Home, and before animals come into the Family Child Care Home, the operator did not obtain each parent's signature on a form acknowledging the type of animal located on the premises and where the animal will be kept during child care operating hours and /or the signed form was not maintained in the child's file. A child enrolled on 8/13/24 did not have a animal acknowledgement form on file for review. 10 NCAC 09 .1719(b)(3) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. A child enrolled on 8/13/24 did not have documentation of discussion of the operational policies on file for review. 10A NCAC 09. 1715(b) 2030 Operator did not provide a written statement to parents regarding the smoking and tobacco restriction. A child enrolled on 8/13/24 did not have documentation of receiving a written statement of the facility's smoking and tobacco restriction. .1719(a)(11) Technical Assistance was provided on the following: 1. We discussed reviewing all enrollment documents with parents prior to children enrolling at your facility to ensure that parents have received and signed documentation of receipt for the parent handbook, operational policies, and tobacco free policy. These documents should be maintained in each child’s file. 2. We discussed putting a reminder in your phone annually to update your Health Questionnaire form. This updated form should be maintained in your staff file. Consultation was provided on the following: 1. LEAD PAINT/ASBESTOS TESTING: FCCH’s should have registered for lead paint/asbestos testing by May 1, 2024. Facilities that have not yet enrolled should complete the online registration process for lead paint/asbestos testing by November 1, 2024 at https://data.cleanwaterforuskids.org/data/north-carolina. • NCAC 09 .1707 The applicant shall ensure that the family child care home complies with the following requirements: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 3, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 8/20/2024 Number Present: 4 Completed Date: 8/20/2024 Age: From 1 To 3 Total Minutes: 135 Time In: 09:45 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Mary Connor, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on September 19, 2023. The facility’s compliance history was reviewed with the operator. The program’s compliance history was 93 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, tobacco restriction, menu, and Emergency Medical Care Plan, Emergency Numbers, and First Aid information sheet were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed during free choice activities, group time, and toileting and handwashing routines. Fire drills were completed monthly as required. The last fire drill was completed on July 26, 2024. Emergency drills are being conducted every three months as required. The last emergency drill was completed on May 24, 2024. The last outdoor playground inspection was completed on July 26, 2024. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your staff file and all children’s files were monitored during today’s visit. The program does not provide transportation. The following violations were documented today: Violation Number Comment Rule 908 Health questionnaire was not completed annually. The health questionnaire expired on 10/19/23. .1703(a)(1) 1718 The written plan of care was not given and explained to parents of children in care on or before the first day the child attended the home. Parents did not sign a statement acknowledging the receipt and explanation of the plan. Parents did not give written permission for their child to be transported by the operator for specific routine tasks that are included on the written schedule. A child enrolled on 8/13/24 did not have a written plan of care on file for review. .1712(e )(6) 1741 Prior to enrollment of children in a Family Child Care Home, and before animals come into the Family Child Care Home, the operator did not obtain each parent's signature on a form acknowledging the type of animal located on the premises and where the animal will be kept during child care operating hours and /or the signed form was not maintained in the child's file. A child enrolled on 8/13/24 did not have a animal acknowledgement form on file for review. 10 NCAC 09 .1719(b)(3) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. A child enrolled on 8/13/24 did not have documentation of discussion of the operational policies on file for review. 10A NCAC 09. 1715(b) 2030 Operator did not provide a written statement to parents regarding the smoking and tobacco restriction. A child enrolled on 8/13/24 did not have documentation of receiving a written statement of the facility's smoking and tobacco restriction. .1719(a)(11) Technical Assistance was provided on the following: 1. We discussed reviewing all enrollment documents with parents prior to children enrolling at your facility to ensure that parents have received and signed documentation of receipt for the parent handbook, operational policies, and tobacco free policy. These documents should be maintained in each child’s file. 2. We discussed putting a reminder in your phone annually to update your Health Questionnaire form. This updated form should be maintained in your staff file. Consultation was provided on the following: 1. LEAD PAINT/ASBESTOS TESTING: FCCH’s should have registered for lead paint/asbestos testing by May 1, 2024. Facilities that have not yet enrolled should complete the online registration process for lead paint/asbestos testing by November 1, 2024 at https://data.cleanwaterforuskids.org/data/north-carolina. • NCAC 09 .1707 The applicant shall ensure that the family child care home complies with the following requirements: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 3, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1718 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: CAROLYN CONLEY Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 3 Completed Date: 9/19/2023 Age: From 0 To 3 Total Minutes: 155 Time In: 10:55 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this visit is to monitor compliance with applicable child care requirements. The last annual compliance visit was conducted on October 19, 2022. The compliance History is at 90%. This home operates with a three-star license and the effective of July 22, 2019. The following restrictions are listed on the license: first and second shift; maximum of 5 preschool children at any time; no shift overlaps and no more than two infants under age one. Upon arrival, I was greeted by you, Mary Connor, early educator and owner. I observed the children during free choice activities indoors, singing songs, playing with playdoh, hand washing routines and lunch. Lunch consisted of chicken nuggets, french fries, fruit cocktail, bread and milk. Positive interactions between the children and you occurred throughout the visit. I monitored the schedule and it was listed that the children go outside 10:00-11:00. I arrived at 10:55 and the children were indoors. You stated that it has been so hot and we discussed that it was beautiful day today with temperatures in the 70’s. You stated you will take the children outside after nap this afternoon. You may want to revise your daily schedule to reflect what normally happens in your program. The activity plan was not posted but you located one that was from October 2022. We discussed that this document needs to reflect what activities you are providing for the children. I have listed the required components in the TECHNICAL ASSITANCE section. I used the "Annual Compliance Monitoring Checklist for Family Child Care Homes". The outdoor play area was monitored. The emergency drill report was available for review and complies. The program files, your file and the children files were monitored. The following forms were completed during today’s visit: -“VERFICIATION OF REQUIRED INFORMATION FOR OPERTOR AND ADDITIONAL CAREGIVERS” -“FCCH OPERATOR'S STATEMENTS OF RESPONSIBILITY The following violation was observed and corrected during today’s visit. Violation Number Comment Rule 716 Electrical outlets not in use were not covered. There was an outlet in the bathroom used by the children that did not have a safety cover. 10A NCAC .1719(a)(27) 1718 The written plan of care was not given and explained to parents of children in care on or before the first day the child attended the home. Parents did not sign a statement acknowledging the receipt and explanation of the plan. Parents did not give written permission for their child to be transported by the operator for specific routine tasks that are included on the written schedule. A child that has been enrolled for three weeks did not have a Written Plan of Care in his file. .1712(e )(6) 1804 Safe sleep policy and poster about safe sleep practices was not posted in a prominent place in the infant sleeping room or area where parents and caregivers are able to view daily. There is a child enrolled that is younger than one year of age and the policy was not posted. .1724(b) 1818 Operator did not implement and follow the written safe sleep policy adopted to maintain a safe sleep environment. There is a child enrolled that is younger than one year of age (9/27/22) and the parent signed the safe sleep policy on 4/24/23. I monitored the arrival and departure documents and there is documentation that this child has been enrolled since May. You stated that you have not been documenting that you check the child every 15 minutes. G.S. 110-91(15);.1724(a)(1-12) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. The was no documentation that you have discussed the operational policies with the families of the three children enrolled. 10A NCAC 09. 1715(b) 1893 Application did not include all required information including, but not limited to: child's full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has. A child that has been enrolled for three weeks did not have the following information on his application: hospital preference, date of application and date of enrollment. Another child that has been enrolled since 2/14/22 has an older application that does not inlcude the health care needs of the child. 10A NCAC 09 .1721 (a)(3)(A)(B)(C)(E) 1965 Music and rhythm, science and nature, and sand and water activities were not made available at least once weekly. The activity plan did not include sand or water activity available weekly. 10A NCAC 09 .1718(a)(8)(D)(i-iii) 2030 Operator did not provide a written statement to parents regarding the smoking and tobacco restriction. The was no documentation that the families of the three children were provided a written statement concerning the restrictions. .1719(a)(11) TECHNICAL ASSITANCE/RESOURCES/REMINDERS: -It is important to review all paperwork when you receive it from the families to assure that they are fully completed. A good rule of thumb is to tell families that if there is a blank there should be something written, even if it is “NA”. -Use the children’s file checklist to double check that you have everything from the families and you have reviewed everything with them like the operational policies, Written Plan of Care and tobacco restriction. -It is important that you are using the current documents that can be found on the DCDEE website under “Provider Documents”. One child’s file had an older application that does not include the health needs of the child. -You are required to visually monitor children under 12 months of age every 15 minutes and document how they are sleeping. There are samples of logs on the DCDEE website under “Provider Documents” Your Safe Sleep Policy also needs to posted in close proximity to where the infant child is sleeping. -The North Carolina child Care Resource and Referral Council (CCR&R) now has a challenging behavior helpline that staff can call and peak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classrooms: 1-888-600-1685 option 1 -It is important to monitor the areas of your home accessible to the children each morning prior to the children arriving to assure that there are no hazards like electrical outlets not covered. -Here are all the components required to be part of your activity plan CC RULE .1718(8): *Activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development 1. emotional and social development; 2. health and physical development; 3. approaches to play and learning; 4. language development and communication; and 5. cognitive development. * Identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; *Reflect that children have at least four different activities daily, at least one of which is outdoors, if weather conditions permit, as specified in G.S. 110-91(12) as follows: 1. art and other creative play; 2. children's books; 3. blocks and block building; 4. manipulatives; and 5. family living and dramatic play. * Provide materials and opportunities at least weekly, indoors or outdoors, for the following: 1. music and rhythm; 2. science and nature; and 3. sand and water play. Violations must be corrected immediately. You shall submit a written/typed, signed and dated statement to me at the address noted below or email me detailing how the violations were corrected with exact dates and details including how you plan to prevent re-occurrence of such violations which must be received by October 3, 2023. Failure to correct the violation(s) and send the written statement by the established deadline listed above may result in an unannounced follow-up visit or an administrative action may be recommended based on Child Care Rule 10A NCAC 09 .2200. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or Erin Pickard, Interim Supervisor, at erin.pickard@dhhs.nc.gov. We appreciate all you are doing to serve the children and families of NC. Carolyn Conley Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1721 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: CAROLYN CONLEY Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 3 Completed Date: 9/19/2023 Age: From 0 To 3 Total Minutes: 155 Time In: 10:55 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this visit is to monitor compliance with applicable child care requirements. The last annual compliance visit was conducted on October 19, 2022. The compliance History is at 90%. This home operates with a three-star license and the effective of July 22, 2019. The following restrictions are listed on the license: first and second shift; maximum of 5 preschool children at any time; no shift overlaps and no more than two infants under age one. Upon arrival, I was greeted by you, Mary Connor, early educator and owner. I observed the children during free choice activities indoors, singing songs, playing with playdoh, hand washing routines and lunch. Lunch consisted of chicken nuggets, french fries, fruit cocktail, bread and milk. Positive interactions between the children and you occurred throughout the visit. I monitored the schedule and it was listed that the children go outside 10:00-11:00. I arrived at 10:55 and the children were indoors. You stated that it has been so hot and we discussed that it was beautiful day today with temperatures in the 70’s. You stated you will take the children outside after nap this afternoon. You may want to revise your daily schedule to reflect what normally happens in your program. The activity plan was not posted but you located one that was from October 2022. We discussed that this document needs to reflect what activities you are providing for the children. I have listed the required components in the TECHNICAL ASSITANCE section. I used the "Annual Compliance Monitoring Checklist for Family Child Care Homes". The outdoor play area was monitored. The emergency drill report was available for review and complies. The program files, your file and the children files were monitored. The following forms were completed during today’s visit: -“VERFICIATION OF REQUIRED INFORMATION FOR OPERTOR AND ADDITIONAL CAREGIVERS” -“FCCH OPERATOR'S STATEMENTS OF RESPONSIBILITY The following violation was observed and corrected during today’s visit. Violation Number Comment Rule 716 Electrical outlets not in use were not covered. There was an outlet in the bathroom used by the children that did not have a safety cover. 10A NCAC .1719(a)(27) 1718 The written plan of care was not given and explained to parents of children in care on or before the first day the child attended the home. Parents did not sign a statement acknowledging the receipt and explanation of the plan. Parents did not give written permission for their child to be transported by the operator for specific routine tasks that are included on the written schedule. A child that has been enrolled for three weeks did not have a Written Plan of Care in his file. .1712(e )(6) 1804 Safe sleep policy and poster about safe sleep practices was not posted in a prominent place in the infant sleeping room or area where parents and caregivers are able to view daily. There is a child enrolled that is younger than one year of age and the policy was not posted. .1724(b) 1818 Operator did not implement and follow the written safe sleep policy adopted to maintain a safe sleep environment. There is a child enrolled that is younger than one year of age (9/27/22) and the parent signed the safe sleep policy on 4/24/23. I monitored the arrival and departure documents and there is documentation that this child has been enrolled since May. You stated that you have not been documenting that you check the child every 15 minutes. G.S. 110-91(15);.1724(a)(1-12) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. The was no documentation that you have discussed the operational policies with the families of the three children enrolled. 10A NCAC 09. 1715(b) 1893 Application did not include all required information including, but not limited to: child's full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has. A child that has been enrolled for three weeks did not have the following information on his application: hospital preference, date of application and date of enrollment. Another child that has been enrolled since 2/14/22 has an older application that does not inlcude the health care needs of the child. 10A NCAC 09 .1721 (a)(3)(A)(B)(C)(E) 1965 Music and rhythm, science and nature, and sand and water activities were not made available at least once weekly. The activity plan did not include sand or water activity available weekly. 10A NCAC 09 .1718(a)(8)(D)(i-iii) 2030 Operator did not provide a written statement to parents regarding the smoking and tobacco restriction. The was no documentation that the families of the three children were provided a written statement concerning the restrictions. .1719(a)(11) TECHNICAL ASSITANCE/RESOURCES/REMINDERS: -It is important to review all paperwork when you receive it from the families to assure that they are fully completed. A good rule of thumb is to tell families that if there is a blank there should be something written, even if it is “NA”. -Use the children’s file checklist to double check that you have everything from the families and you have reviewed everything with them like the operational policies, Written Plan of Care and tobacco restriction. -It is important that you are using the current documents that can be found on the DCDEE website under “Provider Documents”. One child’s file had an older application that does not include the health needs of the child. -You are required to visually monitor children under 12 months of age every 15 minutes and document how they are sleeping. There are samples of logs on the DCDEE website under “Provider Documents” Your Safe Sleep Policy also needs to posted in close proximity to where the infant child is sleeping. -The North Carolina child Care Resource and Referral Council (CCR&R) now has a challenging behavior helpline that staff can call and peak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classrooms: 1-888-600-1685 option 1 -It is important to monitor the areas of your home accessible to the children each morning prior to the children arriving to assure that there are no hazards like electrical outlets not covered. -Here are all the components required to be part of your activity plan CC RULE .1718(8): *Activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development 1. emotional and social development; 2. health and physical development; 3. approaches to play and learning; 4. language development and communication; and 5. cognitive development. * Identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; *Reflect that children have at least four different activities daily, at least one of which is outdoors, if weather conditions permit, as specified in G.S. 110-91(12) as follows: 1. art and other creative play; 2. children's books; 3. blocks and block building; 4. manipulatives; and 5. family living and dramatic play. * Provide materials and opportunities at least weekly, indoors or outdoors, for the following: 1. music and rhythm; 2. science and nature; and 3. sand and water play. Violations must be corrected immediately. You shall submit a written/typed, signed and dated statement to me at the address noted below or email me detailing how the violations were corrected with exact dates and details including how you plan to prevent re-occurrence of such violations which must be received by October 3, 2023. Failure to correct the violation(s) and send the written statement by the established deadline listed above may result in an unannounced follow-up visit or an administrative action may be recommended based on Child Care Rule 10A NCAC 09 .2200. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or Erin Pickard, Interim Supervisor, at erin.pickard@dhhs.nc.gov. We appreciate all you are doing to serve the children and families of NC. Carolyn Conley Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2200 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: CAROLYN CONLEY Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 3 Completed Date: 9/19/2023 Age: From 0 To 3 Total Minutes: 155 Time In: 10:55 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this visit is to monitor compliance with applicable child care requirements. The last annual compliance visit was conducted on October 19, 2022. The compliance History is at 90%. This home operates with a three-star license and the effective of July 22, 2019. The following restrictions are listed on the license: first and second shift; maximum of 5 preschool children at any time; no shift overlaps and no more than two infants under age one. Upon arrival, I was greeted by you, Mary Connor, early educator and owner. I observed the children during free choice activities indoors, singing songs, playing with playdoh, hand washing routines and lunch. Lunch consisted of chicken nuggets, french fries, fruit cocktail, bread and milk. Positive interactions between the children and you occurred throughout the visit. I monitored the schedule and it was listed that the children go outside 10:00-11:00. I arrived at 10:55 and the children were indoors. You stated that it has been so hot and we discussed that it was beautiful day today with temperatures in the 70’s. You stated you will take the children outside after nap this afternoon. You may want to revise your daily schedule to reflect what normally happens in your program. The activity plan was not posted but you located one that was from October 2022. We discussed that this document needs to reflect what activities you are providing for the children. I have listed the required components in the TECHNICAL ASSITANCE section. I used the "Annual Compliance Monitoring Checklist for Family Child Care Homes". The outdoor play area was monitored. The emergency drill report was available for review and complies. The program files, your file and the children files were monitored. The following forms were completed during today’s visit: -“VERFICIATION OF REQUIRED INFORMATION FOR OPERTOR AND ADDITIONAL CAREGIVERS” -“FCCH OPERATOR'S STATEMENTS OF RESPONSIBILITY The following violation was observed and corrected during today’s visit. Violation Number Comment Rule 716 Electrical outlets not in use were not covered. There was an outlet in the bathroom used by the children that did not have a safety cover. 10A NCAC .1719(a)(27) 1718 The written plan of care was not given and explained to parents of children in care on or before the first day the child attended the home. Parents did not sign a statement acknowledging the receipt and explanation of the plan. Parents did not give written permission for their child to be transported by the operator for specific routine tasks that are included on the written schedule. A child that has been enrolled for three weeks did not have a Written Plan of Care in his file. .1712(e )(6) 1804 Safe sleep policy and poster about safe sleep practices was not posted in a prominent place in the infant sleeping room or area where parents and caregivers are able to view daily. There is a child enrolled that is younger than one year of age and the policy was not posted. .1724(b) 1818 Operator did not implement and follow the written safe sleep policy adopted to maintain a safe sleep environment. There is a child enrolled that is younger than one year of age (9/27/22) and the parent signed the safe sleep policy on 4/24/23. I monitored the arrival and departure documents and there is documentation that this child has been enrolled since May. You stated that you have not been documenting that you check the child every 15 minutes. G.S. 110-91(15);.1724(a)(1-12) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. The was no documentation that you have discussed the operational policies with the families of the three children enrolled. 10A NCAC 09. 1715(b) 1893 Application did not include all required information including, but not limited to: child's full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has. A child that has been enrolled for three weeks did not have the following information on his application: hospital preference, date of application and date of enrollment. Another child that has been enrolled since 2/14/22 has an older application that does not inlcude the health care needs of the child. 10A NCAC 09 .1721 (a)(3)(A)(B)(C)(E) 1965 Music and rhythm, science and nature, and sand and water activities were not made available at least once weekly. The activity plan did not include sand or water activity available weekly. 10A NCAC 09 .1718(a)(8)(D)(i-iii) 2030 Operator did not provide a written statement to parents regarding the smoking and tobacco restriction. The was no documentation that the families of the three children were provided a written statement concerning the restrictions. .1719(a)(11) TECHNICAL ASSITANCE/RESOURCES/REMINDERS: -It is important to review all paperwork when you receive it from the families to assure that they are fully completed. A good rule of thumb is to tell families that if there is a blank there should be something written, even if it is “NA”. -Use the children’s file checklist to double check that you have everything from the families and you have reviewed everything with them like the operational policies, Written Plan of Care and tobacco restriction. -It is important that you are using the current documents that can be found on the DCDEE website under “Provider Documents”. One child’s file had an older application that does not include the health needs of the child. -You are required to visually monitor children under 12 months of age every 15 minutes and document how they are sleeping. There are samples of logs on the DCDEE website under “Provider Documents” Your Safe Sleep Policy also needs to posted in close proximity to where the infant child is sleeping. -The North Carolina child Care Resource and Referral Council (CCR&R) now has a challenging behavior helpline that staff can call and peak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classrooms: 1-888-600-1685 option 1 -It is important to monitor the areas of your home accessible to the children each morning prior to the children arriving to assure that there are no hazards like electrical outlets not covered. -Here are all the components required to be part of your activity plan CC RULE .1718(8): *Activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development 1. emotional and social development; 2. health and physical development; 3. approaches to play and learning; 4. language development and communication; and 5. cognitive development. * Identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; *Reflect that children have at least four different activities daily, at least one of which is outdoors, if weather conditions permit, as specified in G.S. 110-91(12) as follows: 1. art and other creative play; 2. children's books; 3. blocks and block building; 4. manipulatives; and 5. family living and dramatic play. * Provide materials and opportunities at least weekly, indoors or outdoors, for the following: 1. music and rhythm; 2. science and nature; and 3. sand and water play. Violations must be corrected immediately. You shall submit a written/typed, signed and dated statement to me at the address noted below or email me detailing how the violations were corrected with exact dates and details including how you plan to prevent re-occurrence of such violations which must be received by October 3, 2023. Failure to correct the violation(s) and send the written statement by the established deadline listed above may result in an unannounced follow-up visit or an administrative action may be recommended based on Child Care Rule 10A NCAC 09 .2200. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or Erin Pickard, Interim Supervisor, at erin.pickard@dhhs.nc.gov. We appreciate all you are doing to serve the children and families of NC. Carolyn Conley Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09. 1715 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: CAROLYN CONLEY Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 3 Completed Date: 9/19/2023 Age: From 0 To 3 Total Minutes: 155 Time In: 10:55 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this visit is to monitor compliance with applicable child care requirements. The last annual compliance visit was conducted on October 19, 2022. The compliance History is at 90%. This home operates with a three-star license and the effective of July 22, 2019. The following restrictions are listed on the license: first and second shift; maximum of 5 preschool children at any time; no shift overlaps and no more than two infants under age one. Upon arrival, I was greeted by you, Mary Connor, early educator and owner. I observed the children during free choice activities indoors, singing songs, playing with playdoh, hand washing routines and lunch. Lunch consisted of chicken nuggets, french fries, fruit cocktail, bread and milk. Positive interactions between the children and you occurred throughout the visit. I monitored the schedule and it was listed that the children go outside 10:00-11:00. I arrived at 10:55 and the children were indoors. You stated that it has been so hot and we discussed that it was beautiful day today with temperatures in the 70’s. You stated you will take the children outside after nap this afternoon. You may want to revise your daily schedule to reflect what normally happens in your program. The activity plan was not posted but you located one that was from October 2022. We discussed that this document needs to reflect what activities you are providing for the children. I have listed the required components in the TECHNICAL ASSITANCE section. I used the "Annual Compliance Monitoring Checklist for Family Child Care Homes". The outdoor play area was monitored. The emergency drill report was available for review and complies. The program files, your file and the children files were monitored. The following forms were completed during today’s visit: -“VERFICIATION OF REQUIRED INFORMATION FOR OPERTOR AND ADDITIONAL CAREGIVERS” -“FCCH OPERATOR'S STATEMENTS OF RESPONSIBILITY The following violation was observed and corrected during today’s visit. Violation Number Comment Rule 716 Electrical outlets not in use were not covered. There was an outlet in the bathroom used by the children that did not have a safety cover. 10A NCAC .1719(a)(27) 1718 The written plan of care was not given and explained to parents of children in care on or before the first day the child attended the home. Parents did not sign a statement acknowledging the receipt and explanation of the plan. Parents did not give written permission for their child to be transported by the operator for specific routine tasks that are included on the written schedule. A child that has been enrolled for three weeks did not have a Written Plan of Care in his file. .1712(e )(6) 1804 Safe sleep policy and poster about safe sleep practices was not posted in a prominent place in the infant sleeping room or area where parents and caregivers are able to view daily. There is a child enrolled that is younger than one year of age and the policy was not posted. .1724(b) 1818 Operator did not implement and follow the written safe sleep policy adopted to maintain a safe sleep environment. There is a child enrolled that is younger than one year of age (9/27/22) and the parent signed the safe sleep policy on 4/24/23. I monitored the arrival and departure documents and there is documentation that this child has been enrolled since May. You stated that you have not been documenting that you check the child every 15 minutes. G.S. 110-91(15);.1724(a)(1-12) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. The was no documentation that you have discussed the operational policies with the families of the three children enrolled. 10A NCAC 09. 1715(b) 1893 Application did not include all required information including, but not limited to: child's full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has. A child that has been enrolled for three weeks did not have the following information on his application: hospital preference, date of application and date of enrollment. Another child that has been enrolled since 2/14/22 has an older application that does not inlcude the health care needs of the child. 10A NCAC 09 .1721 (a)(3)(A)(B)(C)(E) 1965 Music and rhythm, science and nature, and sand and water activities were not made available at least once weekly. The activity plan did not include sand or water activity available weekly. 10A NCAC 09 .1718(a)(8)(D)(i-iii) 2030 Operator did not provide a written statement to parents regarding the smoking and tobacco restriction. The was no documentation that the families of the three children were provided a written statement concerning the restrictions. .1719(a)(11) TECHNICAL ASSITANCE/RESOURCES/REMINDERS: -It is important to review all paperwork when you receive it from the families to assure that they are fully completed. A good rule of thumb is to tell families that if there is a blank there should be something written, even if it is “NA”. -Use the children’s file checklist to double check that you have everything from the families and you have reviewed everything with them like the operational policies, Written Plan of Care and tobacco restriction. -It is important that you are using the current documents that can be found on the DCDEE website under “Provider Documents”. One child’s file had an older application that does not include the health needs of the child. -You are required to visually monitor children under 12 months of age every 15 minutes and document how they are sleeping. There are samples of logs on the DCDEE website under “Provider Documents” Your Safe Sleep Policy also needs to posted in close proximity to where the infant child is sleeping. -The North Carolina child Care Resource and Referral Council (CCR&R) now has a challenging behavior helpline that staff can call and peak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classrooms: 1-888-600-1685 option 1 -It is important to monitor the areas of your home accessible to the children each morning prior to the children arriving to assure that there are no hazards like electrical outlets not covered. -Here are all the components required to be part of your activity plan CC RULE .1718(8): *Activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development 1. emotional and social development; 2. health and physical development; 3. approaches to play and learning; 4. language development and communication; and 5. cognitive development. * Identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; *Reflect that children have at least four different activities daily, at least one of which is outdoors, if weather conditions permit, as specified in G.S. 110-91(12) as follows: 1. art and other creative play; 2. children's books; 3. blocks and block building; 4. manipulatives; and 5. family living and dramatic play. * Provide materials and opportunities at least weekly, indoors or outdoors, for the following: 1. music and rhythm; 2. science and nature; and 3. sand and water play. Violations must be corrected immediately. You shall submit a written/typed, signed and dated statement to me at the address noted below or email me detailing how the violations were corrected with exact dates and details including how you plan to prevent re-occurrence of such violations which must be received by October 3, 2023. Failure to correct the violation(s) and send the written statement by the established deadline listed above may result in an unannounced follow-up visit or an administrative action may be recommended based on Child Care Rule 10A NCAC 09 .2200. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or Erin Pickard, Interim Supervisor, at erin.pickard@dhhs.nc.gov. We appreciate all you are doing to serve the children and families of NC. Carolyn Conley Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: CONNOR'S TENDER LOVING CARE Facility ID: 49000411 Consultant: CAROLYN CONLEY Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 3 Completed Date: 9/19/2023 Age: From 0 To 3 Total Minutes: 155 Time In: 10:55 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this visit is to monitor compliance with applicable child care requirements. The last annual compliance visit was conducted on October 19, 2022. The compliance History is at 90%. This home operates with a three-star license and the effective of July 22, 2019. The following restrictions are listed on the license: first and second shift; maximum of 5 preschool children at any time; no shift overlaps and no more than two infants under age one. Upon arrival, I was greeted by you, Mary Connor, early educator and owner. I observed the children during free choice activities indoors, singing songs, playing with playdoh, hand washing routines and lunch. Lunch consisted of chicken nuggets, french fries, fruit cocktail, bread and milk. Positive interactions between the children and you occurred throughout the visit. I monitored the schedule and it was listed that the children go outside 10:00-11:00. I arrived at 10:55 and the children were indoors. You stated that it has been so hot and we discussed that it was beautiful day today with temperatures in the 70’s. You stated you will take the children outside after nap this afternoon. You may want to revise your daily schedule to reflect what normally happens in your program. The activity plan was not posted but you located one that was from October 2022. We discussed that this document needs to reflect what activities you are providing for the children. I have listed the required components in the TECHNICAL ASSITANCE section. I used the "Annual Compliance Monitoring Checklist for Family Child Care Homes". The outdoor play area was monitored. The emergency drill report was available for review and complies. The program files, your file and the children files were monitored. The following forms were completed during today’s visit: -“VERFICIATION OF REQUIRED INFORMATION FOR OPERTOR AND ADDITIONAL CAREGIVERS” -“FCCH OPERATOR'S STATEMENTS OF RESPONSIBILITY The following violation was observed and corrected during today’s visit. Violation Number Comment Rule 716 Electrical outlets not in use were not covered. There was an outlet in the bathroom used by the children that did not have a safety cover. 10A NCAC .1719(a)(27) 1718 The written plan of care was not given and explained to parents of children in care on or before the first day the child attended the home. Parents did not sign a statement acknowledging the receipt and explanation of the plan. Parents did not give written permission for their child to be transported by the operator for specific routine tasks that are included on the written schedule. A child that has been enrolled for three weeks did not have a Written Plan of Care in his file. .1712(e )(6) 1804 Safe sleep policy and poster about safe sleep practices was not posted in a prominent place in the infant sleeping room or area where parents and caregivers are able to view daily. There is a child enrolled that is younger than one year of age and the policy was not posted. .1724(b) 1818 Operator did not implement and follow the written safe sleep policy adopted to maintain a safe sleep environment. There is a child enrolled that is younger than one year of age (9/27/22) and the parent signed the safe sleep policy on 4/24/23. I monitored the arrival and departure documents and there is documentation that this child has been enrolled since May. You stated that you have not been documenting that you check the child every 15 minutes. G.S. 110-91(15);.1724(a)(1-12) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. The was no documentation that you have discussed the operational policies with the families of the three children enrolled. 10A NCAC 09. 1715(b) 1893 Application did not include all required information including, but not limited to: child's full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has. A child that has been enrolled for three weeks did not have the following information on his application: hospital preference, date of application and date of enrollment. Another child that has been enrolled since 2/14/22 has an older application that does not inlcude the health care needs of the child. 10A NCAC 09 .1721 (a)(3)(A)(B)(C)(E) 1965 Music and rhythm, science and nature, and sand and water activities were not made available at least once weekly. The activity plan did not include sand or water activity available weekly. 10A NCAC 09 .1718(a)(8)(D)(i-iii) 2030 Operator did not provide a written statement to parents regarding the smoking and tobacco restriction. The was no documentation that the families of the three children were provided a written statement concerning the restrictions. .1719(a)(11) TECHNICAL ASSITANCE/RESOURCES/REMINDERS: -It is important to review all paperwork when you receive it from the families to assure that they are fully completed. A good rule of thumb is to tell families that if there is a blank there should be something written, even if it is “NA”. -Use the children’s file checklist to double check that you have everything from the families and you have reviewed everything with them like the operational policies, Written Plan of Care and tobacco restriction. -It is important that you are using the current documents that can be found on the DCDEE website under “Provider Documents”. One child’s file had an older application that does not include the health needs of the child. -You are required to visually monitor children under 12 months of age every 15 minutes and document how they are sleeping. There are samples of logs on the DCDEE website under “Provider Documents” Your Safe Sleep Policy also needs to posted in close proximity to where the infant child is sleeping. -The North Carolina child Care Resource and Referral Council (CCR&R) now has a challenging behavior helpline that staff can call and peak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classrooms: 1-888-600-1685 option 1 -It is important to monitor the areas of your home accessible to the children each morning prior to the children arriving to assure that there are no hazards like electrical outlets not covered. -Here are all the components required to be part of your activity plan CC RULE .1718(8): *Activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development 1. emotional and social development; 2. health and physical development; 3. approaches to play and learning; 4. language development and communication; and 5. cognitive development. * Identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; *Reflect that children have at least four different activities daily, at least one of which is outdoors, if weather conditions permit, as specified in G.S. 110-91(12) as follows: 1. art and other creative play; 2. children's books; 3. blocks and block building; 4. manipulatives; and 5. family living and dramatic play. * Provide materials and opportunities at least weekly, indoors or outdoors, for the following: 1. music and rhythm; 2. science and nature; and 3. sand and water play. Violations must be corrected immediately. You shall submit a written/typed, signed and dated statement to me at the address noted below or email me detailing how the violations were corrected with exact dates and details including how you plan to prevent re-occurrence of such violations which must be received by October 3, 2023. Failure to correct the violation(s) and send the written statement by the established deadline listed above may result in an unannounced follow-up visit or an administrative action may be recommended based on Child Care Rule 10A NCAC 09 .2200. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or Erin Pickard, Interim Supervisor, at erin.pickard@dhhs.nc.gov. We appreciate all you are doing to serve the children and families of NC. Carolyn Conley Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times