Cline Learning Center OF Mooresville

G.S. 110-90 · Violation

Name of Operation: CLINE LEARNING CENTER OF MOORESVILLE Facility ID: 49000430 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 14 Completed Date: 12/8/2025 Age: From 0 To 4 Total Minutes: 300 Time In: 09:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, E’Lan Cowan, Director, assisted me with today’s visit. I conducted your last annual compliance visit on January 03, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility, Cline Learning Center of Mooresville . I reviewed the facility’s permit with you today. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Your program’s compliance history was 96% as of December 08, 2025, and was reviewed with you today. Your program currently operates with a five-star license, issued on July 10, 2020, earning seven points in staff education, six points in program standards, and one quality point. During today’s visit I discussed with E'Lan Cowan, Cline Learning Center of Mooresville, Director the QRIS Pathway the facility will choose. It was discussed that the facility will follow Pathway 2 at this time. After reviewing all paperwork for accuracy and completion, a permit packet will be submitted for processing to request a QRIS Pathway to the Stars license for your facility. The facility is looking at completing this process by April 2026. Your last sanitation inspection was dated November 20, 2025, with a Superior classification and thirteen demerits Your last fire inspection was dated June 03, 2025. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas and eating lunch\. I observed that in space 1 the lesson plan was not current. This was corrected during the visit when staff posted the current week lesson plan. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Lunch was prepared in the kitchen and served in the classrooms. Today’s lunch included Salisbury Steak, potatoes, apples, wheat bread, and milk. Cold food and milk were stored in a commercial refrigerator in the kitchen at a temperature of 36 degrees Fahrenheit. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored that your last fire drill was dated November 13, 2025. I observed that your last emergency drill was dated November 7, 2025, and it was a Lockdown drill. I monitored program records, child record files, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violation was observed, cited, and corrected during today's visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Space 1 did not have a current lesson plan posted. GS 110-91(12); .0508(a) Technical Assistance: 1. An individualized written activity plan should be created, posted, and followed for the school age classroom. Consultation: 1. 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 The Change of Information form for CBC is listed in law. When a new staff member starts working at a facility and gives the administrator a CBC qualification letter that was previously completed while working at another facility, but is still current, the administrator must send a Change of Information form for that new staff member to the CBC unit. The Change of Information form can be found on DCDEE’s website under Provider Documents and Forms. Technical Assistance Guidance As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. 4.If you choose Pathway 2: Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant no later than, March 27, 2026. Confirm all staff have active WORKS accounts. Complete the QRIS Staff Information and Education Worksheet electronically. Identify CQI goals and begin planning for implementation. Develop strategies for Family and Community Engagement. Select and implement a curriculum. (4- and 5-star centers must use an approved curriculum and formative assessment tool for all ages.) Arranging coaching or training options for administrators and lead teachers. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: CLINE LEARNING CENTER OF MOORESVILLE Facility ID: 49000430 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 14 Completed Date: 12/8/2025 Age: From 0 To 4 Total Minutes: 300 Time In: 09:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, E’Lan Cowan, Director, assisted me with today’s visit. I conducted your last annual compliance visit on January 03, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility, Cline Learning Center of Mooresville . I reviewed the facility’s permit with you today. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Your program’s compliance history was 96% as of December 08, 2025, and was reviewed with you today. Your program currently operates with a five-star license, issued on July 10, 2020, earning seven points in staff education, six points in program standards, and one quality point. During today’s visit I discussed with E'Lan Cowan, Cline Learning Center of Mooresville, Director the QRIS Pathway the facility will choose. It was discussed that the facility will follow Pathway 2 at this time. After reviewing all paperwork for accuracy and completion, a permit packet will be submitted for processing to request a QRIS Pathway to the Stars license for your facility. The facility is looking at completing this process by April 2026. Your last sanitation inspection was dated November 20, 2025, with a Superior classification and thirteen demerits Your last fire inspection was dated June 03, 2025. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas and eating lunch\. I observed that in space 1 the lesson plan was not current. This was corrected during the visit when staff posted the current week lesson plan. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Lunch was prepared in the kitchen and served in the classrooms. Today’s lunch included Salisbury Steak, potatoes, apples, wheat bread, and milk. Cold food and milk were stored in a commercial refrigerator in the kitchen at a temperature of 36 degrees Fahrenheit. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored that your last fire drill was dated November 13, 2025. I observed that your last emergency drill was dated November 7, 2025, and it was a Lockdown drill. I monitored program records, child record files, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violation was observed, cited, and corrected during today's visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Space 1 did not have a current lesson plan posted. GS 110-91(12); .0508(a) Technical Assistance: 1. An individualized written activity plan should be created, posted, and followed for the school age classroom. Consultation: 1. 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 The Change of Information form for CBC is listed in law. When a new staff member starts working at a facility and gives the administrator a CBC qualification letter that was previously completed while working at another facility, but is still current, the administrator must send a Change of Information form for that new staff member to the CBC unit. The Change of Information form can be found on DCDEE’s website under Provider Documents and Forms. Technical Assistance Guidance As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. 4.If you choose Pathway 2: Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant no later than, March 27, 2026. Confirm all staff have active WORKS accounts. Complete the QRIS Staff Information and Education Worksheet electronically. Identify CQI goals and begin planning for implementation. Develop strategies for Family and Community Engagement. Select and implement a curriculum. (4- and 5-star centers must use an approved curriculum and formative assessment tool for all ages.) Arranging coaching or training options for administrators and lead teachers. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: CLINE LEARNING CENTER OF MOORESVILLE Facility ID: 49000430 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 1/3/2025 Number Present: 11 Completed Date: 1/3/2025 Age: From 1 To 5 Total Minutes: 255 Time In: 09:45 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, E’Lan Cowan, Administrator, assisted me with today’s visit. I conducted your last annual compliance visit on January 16, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility. I reviewed the facility’s permit with you today. You stated there has been no change with the corporation, Cline Learning Centers, INC, that owns your facility. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Cline Learning Center, INC, the company that owns your facility, was reviewed and listed as current-active on the NC Secretary of State website on January 03, 2025. Your program’s compliance history was 94% as of January 02, 2025, and was reviewed with you today. Your program currently operates with a five-star license, issued on July 10, 2020, earning seven points in staff education, six points in program standards, and one quality point for the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. Your last sanitation inspection was dated September 25, 2024, with an Approved classification and seventeen demerits. I verified that on June 12, 2024, you initiated the lead water testing required to be completed every three years. Today, I verified those test results. I verified that you have completed the lead-based paint and asbestos testing. Your last fire inspection was dated July 16, 2024, and was received in my office on July 17, 2024. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas, eating lunch, and outside play. I observed that on the inside of all classroom toys need to be cleaned. I observed that in Space 3, 5, and 6 there is was not a sufficient quantity of toys in the block, dramatic play, and manipulative play activity areas. I observed that on the outdoor playground for toddlers the surfacing for the playground needs to be repaired. The surfacing is coming up and has holes (cracks) in some areas. The NC Pre-K requirement in section .3000 of the child care rule were monitored for compliance. I observed the screening tool used was Teaching Strategies and Dial 4 assessment. The formative assessment used is Teaching Strategies Gold. I observed activity plans information from the Teaching Strategies Curriculum. You stated the class uses parent notes, talking with parents, and class dojo to communicate with parents, you completed 2 home visits a year, you have parent volunteers, and encourage parents to come along for field trips. Parents are invited in the classroom to participate in cultural events, activities called reading bags, and classroom events every month. Staff-child ratio and maximum group sizes required in child care rules 10A NCAC 09 .3009 were verified in compliance. You stated and I verified that your facility uses Creative Curriculum as the approved curriculum for a 5-Star facility serving children who are four and five years of age. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Lunch was prepared in the kitchen and served in the classrooms. Today’s lunch turkey sandwiches, mixed fruit, pickles, wheat bread roll, and milk. Cold food and milk were stored in a commercial refrigerator in the kitchen at a temperature of 36 degrees Fahrenheit. Infant bottles and infant food were stored in refrigerators in the kitchen area. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. Your written operational, administrative, and personnel policies and your parent participation plan from 2021 were reviewed during the visit today. Your written operational policies and parent participation plan were updated in August 2024 and printed in your Family Handbook. Your written administrative and personnel policies were updated in August 2024 and printed in your Employee Handbook. I reviewed both updated handbooks today. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In space 3, 5, and 6 toys need to be added to block areas, dramatic play, and manipulative areas. These areas do not have a sufficient quantity of toys for a range of choices. .0510(e)(3) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) Individual feeding plans were not posted. 10A NCAC 09 .0902(a) 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. Floors need to be cleaned in hallways areas. 15A NCAC 18A .2824(a)&(b) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. Toys in all classroom spaces need to be cleaned and sanitized. .2822(a)(1-4) 721 All equipment and furnishings were not in good repair. Outside toys and equipment needs to be cleaned. G.S. 110-91(6); .0601(b) 1866 Other surfacing materials not identified in rule were used that did not meet the ASTM standards, were not installed, maintained, and/or replaced according to manufacturer's instructions. Surfacing on playground used for toddlers needs repair. Surfacing has cracks and small holes. .0605(j)(2) TECHNICAL ASSISTANCE: 1) Documents required by child care rule to be posted including Individual Feeding Schedules should be posted individually at a level easily seen by staff and consultants. To maintain compliance with this monitoring expectation and child care requirement, I suggested you hang your Individual Feeding Schedules on a bulletin board or the wall in the classrooms serving children under 15 months of age. 2) Per child care rule 10A NCAC 09 .0601(a), safe indoor and outdoor environment shall be provided for the children in care including providing equipment and furnishings that are in good repair, sturdy, stable, and free of hazards. To maintain this child care requirement in your outdoor play areas, I suggested you place work orders for repairs and maintenance as soon as you notice needs and include vegetation removal along your fence lines as part of your routine work order when requesting mulch surfacing maintenance. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, whi2h will be sometime between July 1, 2025 and June 30, 2026. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-3, ECERS-3 and/or SACERS-U] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways  ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality  If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment  Assessment scores can be saved to use during the reassessment year  Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 If you have questions, please contact me. I look forward to helping you through this rated license reassessment process COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than January 17, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: CLINE LEARNING CENTER OF MOORESVILLE Facility ID: 49000430 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 1/3/2025 Number Present: 11 Completed Date: 1/3/2025 Age: From 1 To 5 Total Minutes: 255 Time In: 09:45 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, E’Lan Cowan, Administrator, assisted me with today’s visit. I conducted your last annual compliance visit on January 16, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility. I reviewed the facility’s permit with you today. You stated there has been no change with the corporation, Cline Learning Centers, INC, that owns your facility. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Cline Learning Center, INC, the company that owns your facility, was reviewed and listed as current-active on the NC Secretary of State website on January 03, 2025. Your program’s compliance history was 94% as of January 02, 2025, and was reviewed with you today. Your program currently operates with a five-star license, issued on July 10, 2020, earning seven points in staff education, six points in program standards, and one quality point for the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. Your last sanitation inspection was dated September 25, 2024, with an Approved classification and seventeen demerits. I verified that on June 12, 2024, you initiated the lead water testing required to be completed every three years. Today, I verified those test results. I verified that you have completed the lead-based paint and asbestos testing. Your last fire inspection was dated July 16, 2024, and was received in my office on July 17, 2024. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas, eating lunch, and outside play. I observed that on the inside of all classroom toys need to be cleaned. I observed that in Space 3, 5, and 6 there is was not a sufficient quantity of toys in the block, dramatic play, and manipulative play activity areas. I observed that on the outdoor playground for toddlers the surfacing for the playground needs to be repaired. The surfacing is coming up and has holes (cracks) in some areas. The NC Pre-K requirement in section .3000 of the child care rule were monitored for compliance. I observed the screening tool used was Teaching Strategies and Dial 4 assessment. The formative assessment used is Teaching Strategies Gold. I observed activity plans information from the Teaching Strategies Curriculum. You stated the class uses parent notes, talking with parents, and class dojo to communicate with parents, you completed 2 home visits a year, you have parent volunteers, and encourage parents to come along for field trips. Parents are invited in the classroom to participate in cultural events, activities called reading bags, and classroom events every month. Staff-child ratio and maximum group sizes required in child care rules 10A NCAC 09 .3009 were verified in compliance. You stated and I verified that your facility uses Creative Curriculum as the approved curriculum for a 5-Star facility serving children who are four and five years of age. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Lunch was prepared in the kitchen and served in the classrooms. Today’s lunch turkey sandwiches, mixed fruit, pickles, wheat bread roll, and milk. Cold food and milk were stored in a commercial refrigerator in the kitchen at a temperature of 36 degrees Fahrenheit. Infant bottles and infant food were stored in refrigerators in the kitchen area. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. Your written operational, administrative, and personnel policies and your parent participation plan from 2021 were reviewed during the visit today. Your written operational policies and parent participation plan were updated in August 2024 and printed in your Family Handbook. Your written administrative and personnel policies were updated in August 2024 and printed in your Employee Handbook. I reviewed both updated handbooks today. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In space 3, 5, and 6 toys need to be added to block areas, dramatic play, and manipulative areas. These areas do not have a sufficient quantity of toys for a range of choices. .0510(e)(3) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) Individual feeding plans were not posted. 10A NCAC 09 .0902(a) 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. Floors need to be cleaned in hallways areas. 15A NCAC 18A .2824(a)&(b) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. Toys in all classroom spaces need to be cleaned and sanitized. .2822(a)(1-4) 721 All equipment and furnishings were not in good repair. Outside toys and equipment needs to be cleaned. G.S. 110-91(6); .0601(b) 1866 Other surfacing materials not identified in rule were used that did not meet the ASTM standards, were not installed, maintained, and/or replaced according to manufacturer's instructions. Surfacing on playground used for toddlers needs repair. Surfacing has cracks and small holes. .0605(j)(2) TECHNICAL ASSISTANCE: 1) Documents required by child care rule to be posted including Individual Feeding Schedules should be posted individually at a level easily seen by staff and consultants. To maintain compliance with this monitoring expectation and child care requirement, I suggested you hang your Individual Feeding Schedules on a bulletin board or the wall in the classrooms serving children under 15 months of age. 2) Per child care rule 10A NCAC 09 .0601(a), safe indoor and outdoor environment shall be provided for the children in care including providing equipment and furnishings that are in good repair, sturdy, stable, and free of hazards. To maintain this child care requirement in your outdoor play areas, I suggested you place work orders for repairs and maintenance as soon as you notice needs and include vegetation removal along your fence lines as part of your routine work order when requesting mulch surfacing maintenance. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, whi2h will be sometime between July 1, 2025 and June 30, 2026. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-3, ECERS-3 and/or SACERS-U] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways  ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality  If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment  Assessment scores can be saved to use during the reassessment year  Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 If you have questions, please contact me. I look forward to helping you through this rated license reassessment process COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than January 17, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: CLINE LEARNING CENTER OF MOORESVILLE Facility ID: 49000430 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 1/3/2025 Number Present: 11 Completed Date: 1/3/2025 Age: From 1 To 5 Total Minutes: 255 Time In: 09:45 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, E’Lan Cowan, Administrator, assisted me with today’s visit. I conducted your last annual compliance visit on January 16, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility. I reviewed the facility’s permit with you today. You stated there has been no change with the corporation, Cline Learning Centers, INC, that owns your facility. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Cline Learning Center, INC, the company that owns your facility, was reviewed and listed as current-active on the NC Secretary of State website on January 03, 2025. Your program’s compliance history was 94% as of January 02, 2025, and was reviewed with you today. Your program currently operates with a five-star license, issued on July 10, 2020, earning seven points in staff education, six points in program standards, and one quality point for the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. Your last sanitation inspection was dated September 25, 2024, with an Approved classification and seventeen demerits. I verified that on June 12, 2024, you initiated the lead water testing required to be completed every three years. Today, I verified those test results. I verified that you have completed the lead-based paint and asbestos testing. Your last fire inspection was dated July 16, 2024, and was received in my office on July 17, 2024. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas, eating lunch, and outside play. I observed that on the inside of all classroom toys need to be cleaned. I observed that in Space 3, 5, and 6 there is was not a sufficient quantity of toys in the block, dramatic play, and manipulative play activity areas. I observed that on the outdoor playground for toddlers the surfacing for the playground needs to be repaired. The surfacing is coming up and has holes (cracks) in some areas. The NC Pre-K requirement in section .3000 of the child care rule were monitored for compliance. I observed the screening tool used was Teaching Strategies and Dial 4 assessment. The formative assessment used is Teaching Strategies Gold. I observed activity plans information from the Teaching Strategies Curriculum. You stated the class uses parent notes, talking with parents, and class dojo to communicate with parents, you completed 2 home visits a year, you have parent volunteers, and encourage parents to come along for field trips. Parents are invited in the classroom to participate in cultural events, activities called reading bags, and classroom events every month. Staff-child ratio and maximum group sizes required in child care rules 10A NCAC 09 .3009 were verified in compliance. You stated and I verified that your facility uses Creative Curriculum as the approved curriculum for a 5-Star facility serving children who are four and five years of age. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Lunch was prepared in the kitchen and served in the classrooms. Today’s lunch turkey sandwiches, mixed fruit, pickles, wheat bread roll, and milk. Cold food and milk were stored in a commercial refrigerator in the kitchen at a temperature of 36 degrees Fahrenheit. Infant bottles and infant food were stored in refrigerators in the kitchen area. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. Your written operational, administrative, and personnel policies and your parent participation plan from 2021 were reviewed during the visit today. Your written operational policies and parent participation plan were updated in August 2024 and printed in your Family Handbook. Your written administrative and personnel policies were updated in August 2024 and printed in your Employee Handbook. I reviewed both updated handbooks today. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In space 3, 5, and 6 toys need to be added to block areas, dramatic play, and manipulative areas. These areas do not have a sufficient quantity of toys for a range of choices. .0510(e)(3) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) Individual feeding plans were not posted. 10A NCAC 09 .0902(a) 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. Floors need to be cleaned in hallways areas. 15A NCAC 18A .2824(a)&(b) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. Toys in all classroom spaces need to be cleaned and sanitized. .2822(a)(1-4) 721 All equipment and furnishings were not in good repair. Outside toys and equipment needs to be cleaned. G.S. 110-91(6); .0601(b) 1866 Other surfacing materials not identified in rule were used that did not meet the ASTM standards, were not installed, maintained, and/or replaced according to manufacturer's instructions. Surfacing on playground used for toddlers needs repair. Surfacing has cracks and small holes. .0605(j)(2) TECHNICAL ASSISTANCE: 1) Documents required by child care rule to be posted including Individual Feeding Schedules should be posted individually at a level easily seen by staff and consultants. To maintain compliance with this monitoring expectation and child care requirement, I suggested you hang your Individual Feeding Schedules on a bulletin board or the wall in the classrooms serving children under 15 months of age. 2) Per child care rule 10A NCAC 09 .0601(a), safe indoor and outdoor environment shall be provided for the children in care including providing equipment and furnishings that are in good repair, sturdy, stable, and free of hazards. To maintain this child care requirement in your outdoor play areas, I suggested you place work orders for repairs and maintenance as soon as you notice needs and include vegetation removal along your fence lines as part of your routine work order when requesting mulch surfacing maintenance. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, whi2h will be sometime between July 1, 2025 and June 30, 2026. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-3, ECERS-3 and/or SACERS-U] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways  ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality  If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment  Assessment scores can be saved to use during the reassessment year  Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 If you have questions, please contact me. I look forward to helping you through this rated license reassessment process COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than January 17, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: CLINE LEARNING CENTER OF MOORESVILLE Facility ID: 49000430 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 1/3/2025 Number Present: 11 Completed Date: 1/3/2025 Age: From 1 To 5 Total Minutes: 255 Time In: 09:45 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, E’Lan Cowan, Administrator, assisted me with today’s visit. I conducted your last annual compliance visit on January 16, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility. I reviewed the facility’s permit with you today. You stated there has been no change with the corporation, Cline Learning Centers, INC, that owns your facility. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Cline Learning Center, INC, the company that owns your facility, was reviewed and listed as current-active on the NC Secretary of State website on January 03, 2025. Your program’s compliance history was 94% as of January 02, 2025, and was reviewed with you today. Your program currently operates with a five-star license, issued on July 10, 2020, earning seven points in staff education, six points in program standards, and one quality point for the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. Your last sanitation inspection was dated September 25, 2024, with an Approved classification and seventeen demerits. I verified that on June 12, 2024, you initiated the lead water testing required to be completed every three years. Today, I verified those test results. I verified that you have completed the lead-based paint and asbestos testing. Your last fire inspection was dated July 16, 2024, and was received in my office on July 17, 2024. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas, eating lunch, and outside play. I observed that on the inside of all classroom toys need to be cleaned. I observed that in Space 3, 5, and 6 there is was not a sufficient quantity of toys in the block, dramatic play, and manipulative play activity areas. I observed that on the outdoor playground for toddlers the surfacing for the playground needs to be repaired. The surfacing is coming up and has holes (cracks) in some areas. The NC Pre-K requirement in section .3000 of the child care rule were monitored for compliance. I observed the screening tool used was Teaching Strategies and Dial 4 assessment. The formative assessment used is Teaching Strategies Gold. I observed activity plans information from the Teaching Strategies Curriculum. You stated the class uses parent notes, talking with parents, and class dojo to communicate with parents, you completed 2 home visits a year, you have parent volunteers, and encourage parents to come along for field trips. Parents are invited in the classroom to participate in cultural events, activities called reading bags, and classroom events every month. Staff-child ratio and maximum group sizes required in child care rules 10A NCAC 09 .3009 were verified in compliance. You stated and I verified that your facility uses Creative Curriculum as the approved curriculum for a 5-Star facility serving children who are four and five years of age. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Lunch was prepared in the kitchen and served in the classrooms. Today’s lunch turkey sandwiches, mixed fruit, pickles, wheat bread roll, and milk. Cold food and milk were stored in a commercial refrigerator in the kitchen at a temperature of 36 degrees Fahrenheit. Infant bottles and infant food were stored in refrigerators in the kitchen area. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. Your written operational, administrative, and personnel policies and your parent participation plan from 2021 were reviewed during the visit today. Your written operational policies and parent participation plan were updated in August 2024 and printed in your Family Handbook. Your written administrative and personnel policies were updated in August 2024 and printed in your Employee Handbook. I reviewed both updated handbooks today. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In space 3, 5, and 6 toys need to be added to block areas, dramatic play, and manipulative areas. These areas do not have a sufficient quantity of toys for a range of choices. .0510(e)(3) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) Individual feeding plans were not posted. 10A NCAC 09 .0902(a) 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. Floors need to be cleaned in hallways areas. 15A NCAC 18A .2824(a)&(b) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. Toys in all classroom spaces need to be cleaned and sanitized. .2822(a)(1-4) 721 All equipment and furnishings were not in good repair. Outside toys and equipment needs to be cleaned. G.S. 110-91(6); .0601(b) 1866 Other surfacing materials not identified in rule were used that did not meet the ASTM standards, were not installed, maintained, and/or replaced according to manufacturer's instructions. Surfacing on playground used for toddlers needs repair. Surfacing has cracks and small holes. .0605(j)(2) TECHNICAL ASSISTANCE: 1) Documents required by child care rule to be posted including Individual Feeding Schedules should be posted individually at a level easily seen by staff and consultants. To maintain compliance with this monitoring expectation and child care requirement, I suggested you hang your Individual Feeding Schedules on a bulletin board or the wall in the classrooms serving children under 15 months of age. 2) Per child care rule 10A NCAC 09 .0601(a), safe indoor and outdoor environment shall be provided for the children in care including providing equipment and furnishings that are in good repair, sturdy, stable, and free of hazards. To maintain this child care requirement in your outdoor play areas, I suggested you place work orders for repairs and maintenance as soon as you notice needs and include vegetation removal along your fence lines as part of your routine work order when requesting mulch surfacing maintenance. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, whi2h will be sometime between July 1, 2025 and June 30, 2026. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-3, ECERS-3 and/or SACERS-U] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways  ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality  If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment  Assessment scores can be saved to use during the reassessment year  Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 If you have questions, please contact me. I look forward to helping you through this rated license reassessment process COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than January 17, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: CLINE LEARNING CENTER OF MOORESVILLE Facility ID: 49000430 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 1/3/2025 Number Present: 11 Completed Date: 1/3/2025 Age: From 1 To 5 Total Minutes: 255 Time In: 09:45 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, E’Lan Cowan, Administrator, assisted me with today’s visit. I conducted your last annual compliance visit on January 16, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to your phone number, email address, mailing address, or corporate contact for the facility. I reviewed the facility’s permit with you today. You stated there has been no change with the corporation, Cline Learning Centers, INC, that owns your facility. I reviewed with you today the restrictions on your license, capacity, and age range on your permit and observed these being maintained. Cline Learning Center, INC, the company that owns your facility, was reviewed and listed as current-active on the NC Secretary of State website on January 03, 2025. Your program’s compliance history was 94% as of January 02, 2025, and was reviewed with you today. Your program currently operates with a five-star license, issued on July 10, 2020, earning seven points in staff education, six points in program standards, and one quality point for the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. Your last sanitation inspection was dated September 25, 2024, with an Approved classification and seventeen demerits. I verified that on June 12, 2024, you initiated the lead water testing required to be completed every three years. Today, I verified those test results. I verified that you have completed the lead-based paint and asbestos testing. Your last fire inspection was dated July 16, 2024, and was received in my office on July 17, 2024. I visited each licensed indoor and outdoor space with you today. I observed students playing in activity areas, eating lunch, and outside play. I observed that on the inside of all classroom toys need to be cleaned. I observed that in Space 3, 5, and 6 there is was not a sufficient quantity of toys in the block, dramatic play, and manipulative play activity areas. I observed that on the outdoor playground for toddlers the surfacing for the playground needs to be repaired. The surfacing is coming up and has holes (cracks) in some areas. The NC Pre-K requirement in section .3000 of the child care rule were monitored for compliance. I observed the screening tool used was Teaching Strategies and Dial 4 assessment. The formative assessment used is Teaching Strategies Gold. I observed activity plans information from the Teaching Strategies Curriculum. You stated the class uses parent notes, talking with parents, and class dojo to communicate with parents, you completed 2 home visits a year, you have parent volunteers, and encourage parents to come along for field trips. Parents are invited in the classroom to participate in cultural events, activities called reading bags, and classroom events every month. Staff-child ratio and maximum group sizes required in child care rules 10A NCAC 09 .3009 were verified in compliance. You stated and I verified that your facility uses Creative Curriculum as the approved curriculum for a 5-Star facility serving children who are four and five years of age. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Lunch was prepared in the kitchen and served in the classrooms. Today’s lunch turkey sandwiches, mixed fruit, pickles, wheat bread roll, and milk. Cold food and milk were stored in a commercial refrigerator in the kitchen at a temperature of 36 degrees Fahrenheit. Infant bottles and infant food were stored in refrigerators in the kitchen area. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. Your written operational, administrative, and personnel policies and your parent participation plan from 2021 were reviewed during the visit today. Your written operational policies and parent participation plan were updated in August 2024 and printed in your Family Handbook. Your written administrative and personnel policies were updated in August 2024 and printed in your Employee Handbook. I reviewed both updated handbooks today. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In space 3, 5, and 6 toys need to be added to block areas, dramatic play, and manipulative areas. These areas do not have a sufficient quantity of toys for a range of choices. .0510(e)(3) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) Individual feeding plans were not posted. 10A NCAC 09 .0902(a) 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. Floors need to be cleaned in hallways areas. 15A NCAC 18A .2824(a)&(b) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. Toys in all classroom spaces need to be cleaned and sanitized. .2822(a)(1-4) 721 All equipment and furnishings were not in good repair. Outside toys and equipment needs to be cleaned. G.S. 110-91(6); .0601(b) 1866 Other surfacing materials not identified in rule were used that did not meet the ASTM standards, were not installed, maintained, and/or replaced according to manufacturer's instructions. Surfacing on playground used for toddlers needs repair. Surfacing has cracks and small holes. .0605(j)(2) TECHNICAL ASSISTANCE: 1) Documents required by child care rule to be posted including Individual Feeding Schedules should be posted individually at a level easily seen by staff and consultants. To maintain compliance with this monitoring expectation and child care requirement, I suggested you hang your Individual Feeding Schedules on a bulletin board or the wall in the classrooms serving children under 15 months of age. 2) Per child care rule 10A NCAC 09 .0601(a), safe indoor and outdoor environment shall be provided for the children in care including providing equipment and furnishings that are in good repair, sturdy, stable, and free of hazards. To maintain this child care requirement in your outdoor play areas, I suggested you place work orders for repairs and maintenance as soon as you notice needs and include vegetation removal along your fence lines as part of your routine work order when requesting mulch surfacing maintenance. CONSULTATION: 1 Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 2 Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 3 As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, whi2h will be sometime between July 1, 2025 and June 30, 2026. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-3, ECERS-3 and/or SACERS-U] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways  ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality  If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment  Assessment scores can be saved to use during the reassessment year  Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 If you have questions, please contact me. I look forward to helping you through this rated license reassessment process COMPLIANCE PLAN: No compliance documentation is needed for those violations corrected during today’s visit. In the visit summary, I documented the corrective actions taken today to correct those violations. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than January 17, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your compliance letter may be sent by email to: toni.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: CLINE LEARNING CENTER OF MOORESVILLE Facility ID: 49000430 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 1/16/2024 Number Present: 42 Completed Date: 1/16/2024 Age: From 0 To 5 Total Minutes: 210 Time In: 09:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, E’Lan Cowan, Director assisted me with today’s visit. Your last annual compliance visit was conducted on February 13, 2023. Your program currently operates with a five-star license, issued on July 10, 2020, earning 7 points in staff education, 6 points in program standards, and 1 quality point. Your program’s compliance history was 95% as of January 12, 2024, and was reviewed with you today. I observed your sanitation inspection was dated August 10, 2023, with a superior classification and 8 demerits. I observed your last fire inspection was dated August 8, 2023. I visited each license indoor space and each outdoor space with you today. I observed children adequately supervised during today’s visit. I observed enhanced staff-child ratio maintained during today’s visit. I observed adequate approved enhanced space use maintained during today’s visit. I observed children engaged in free play activities indoor and outdoor. I observed toys, materials, and equipment to be child-sized, developmentally appropriate, and in good repair. I observed materials accessible to children and of sufficient quantity. The NC Pre-K requirement in section .3000 of the child care rule were monitored for compliance. I observed the screening tool used was Teaching Strategies and Dial 4 assessment. The formative assessment used is Teaching Strategies Gold. I observed activity plans information from the Teaching Strategies Curriculum. You stated the class uses parent notes, talking with parents, and class dojo to communicate with parents, you completed 2 home visits a year, you have parent volunteers, and encourage parents to come along for field trips. Parents are invited in the classroom to participate in cultural events, activities called reading bags, and classroom events every month. Staff-child ratio and maximum group sizes required in child care rules 10A NCAC 09 .3009 were verified in compliance. I reviewed children’s records today and observed no violations regarding children’s records. I reviewed staff records today and observed no violations regarding staff records. I observed and monitored no medications during my visit. You stated there are no children on medications in the facility at this time. I observed the outdoor play environment. I observed the equipment and materials to be in good repair. I observed the fence to be of adequate height and in good repair in all areas. I observed monthly outdoor inspections documented for the past twelve months. I observed the last outdoor inspection was dated January 02, 2024. I observed your monthly fire drill log documented for the past twelve (12) months. I observed your last fire drill was December 06, 2023. I observed your quarterly shelter-in-place and lock-down drill log. I observed you last dill was a Shelter-in-Place drill and was dated November 30, 2023. I observed your Emergency Preparedness Response (EPR) Plan needs to be updated with current information. I observed menus posted and current. I observed today’s lunch consisted of green beans, Salisbury steak, corn, bread, and milk. I observed your Incident Log was not current for the school year. The last incident entered on the log was from the month of October. The book had incident report that needed to be logged in the side pocket of the book. The incident reports were logged into the incident log during my visit. You stated you do not provide transportation at this time. I reviewed your Staff and Training worksheet. The visit summary packet was discussed at the end of you visit. The following violations were observed and cited during today’s visit: Violation Number Comment Rule 319 Staff/child ratios applicable to a classroom, were not posted in each classroom. In the classroom for the three-year-old's the staff/child ratio sheet was not correct. .0713(a)(10), (c) & (f)(3); .2818(e) 415 A current schedule was not posted for each group of children for reference. A current schedule was not posted in the infant 1 classroom. GS 110-91(12);.0508(a) 428 A current activity plan was not posted for each group of children for reference. The lesson plan was not current in three classrooms. The lesson plans were dated for the week of Jan 1-5. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. A sippy cup was in the refrigerator in the infant 1 classroom that was not labeled with the infants name and date. 15A NCAC 18A .2804(d) 705 Equipment and furnishings were not sturdy, stable and free of hazards. Cabinet in the 2 year old classroom needs to repaired. The door is falling off the cabinet and is a hazard to students. .0601(c) 853 Incident logs were not completed and maintained as required. Incident log was not current. Incident forms were in the side pocket of the incident logs book that were not logged on the incident log sheet. This was corrected during visit. .0802(g)(1-6) 1301 Center did not maintain a record of daily attendance. Attendance was not complete in infant 1 or 2 classrooms. GS 110-91(9) 1821 The EPR Plan did not include the date of the last revision of the plan. The EPR Plan needs to be revised with current staff and current updates. .0607(d)(8) Technical Assistance: 1. Lesson plans are to be completed by the Friday before the next week. It was discussed with the director that a staff member be put in charge of this duty and check the lesson plans and make sure they are posted in each classroom the Friday before the next week. 2. Attendance is to be done daily. The attendance should be marked when the child enters the classroom. Administrative staff should check the attendance daily. 3. Incident logs should be kept current. All incidents should be logged when they occur. 4. Sippy cups need to be labeled with the child name and current date before they are put in the refrigerator. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later January 30, 20204. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. or at (704)594-0153. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: CLINE LEARNING CENTER OF MOORESVILLE Facility ID: 49000430 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 1/16/2024 Number Present: 42 Completed Date: 1/16/2024 Age: From 0 To 5 Total Minutes: 210 Time In: 09:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, E’Lan Cowan, Director assisted me with today’s visit. Your last annual compliance visit was conducted on February 13, 2023. Your program currently operates with a five-star license, issued on July 10, 2020, earning 7 points in staff education, 6 points in program standards, and 1 quality point. Your program’s compliance history was 95% as of January 12, 2024, and was reviewed with you today. I observed your sanitation inspection was dated August 10, 2023, with a superior classification and 8 demerits. I observed your last fire inspection was dated August 8, 2023. I visited each license indoor space and each outdoor space with you today. I observed children adequately supervised during today’s visit. I observed enhanced staff-child ratio maintained during today’s visit. I observed adequate approved enhanced space use maintained during today’s visit. I observed children engaged in free play activities indoor and outdoor. I observed toys, materials, and equipment to be child-sized, developmentally appropriate, and in good repair. I observed materials accessible to children and of sufficient quantity. The NC Pre-K requirement in section .3000 of the child care rule were monitored for compliance. I observed the screening tool used was Teaching Strategies and Dial 4 assessment. The formative assessment used is Teaching Strategies Gold. I observed activity plans information from the Teaching Strategies Curriculum. You stated the class uses parent notes, talking with parents, and class dojo to communicate with parents, you completed 2 home visits a year, you have parent volunteers, and encourage parents to come along for field trips. Parents are invited in the classroom to participate in cultural events, activities called reading bags, and classroom events every month. Staff-child ratio and maximum group sizes required in child care rules 10A NCAC 09 .3009 were verified in compliance. I reviewed children’s records today and observed no violations regarding children’s records. I reviewed staff records today and observed no violations regarding staff records. I observed and monitored no medications during my visit. You stated there are no children on medications in the facility at this time. I observed the outdoor play environment. I observed the equipment and materials to be in good repair. I observed the fence to be of adequate height and in good repair in all areas. I observed monthly outdoor inspections documented for the past twelve months. I observed the last outdoor inspection was dated January 02, 2024. I observed your monthly fire drill log documented for the past twelve (12) months. I observed your last fire drill was December 06, 2023. I observed your quarterly shelter-in-place and lock-down drill log. I observed you last dill was a Shelter-in-Place drill and was dated November 30, 2023. I observed your Emergency Preparedness Response (EPR) Plan needs to be updated with current information. I observed menus posted and current. I observed today’s lunch consisted of green beans, Salisbury steak, corn, bread, and milk. I observed your Incident Log was not current for the school year. The last incident entered on the log was from the month of October. The book had incident report that needed to be logged in the side pocket of the book. The incident reports were logged into the incident log during my visit. You stated you do not provide transportation at this time. I reviewed your Staff and Training worksheet. The visit summary packet was discussed at the end of you visit. The following violations were observed and cited during today’s visit: Violation Number Comment Rule 319 Staff/child ratios applicable to a classroom, were not posted in each classroom. In the classroom for the three-year-old's the staff/child ratio sheet was not correct. .0713(a)(10), (c) & (f)(3); .2818(e) 415 A current schedule was not posted for each group of children for reference. A current schedule was not posted in the infant 1 classroom. GS 110-91(12);.0508(a) 428 A current activity plan was not posted for each group of children for reference. The lesson plan was not current in three classrooms. The lesson plans were dated for the week of Jan 1-5. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. A sippy cup was in the refrigerator in the infant 1 classroom that was not labeled with the infants name and date. 15A NCAC 18A .2804(d) 705 Equipment and furnishings were not sturdy, stable and free of hazards. Cabinet in the 2 year old classroom needs to repaired. The door is falling off the cabinet and is a hazard to students. .0601(c) 853 Incident logs were not completed and maintained as required. Incident log was not current. Incident forms were in the side pocket of the incident logs book that were not logged on the incident log sheet. This was corrected during visit. .0802(g)(1-6) 1301 Center did not maintain a record of daily attendance. Attendance was not complete in infant 1 or 2 classrooms. GS 110-91(9) 1821 The EPR Plan did not include the date of the last revision of the plan. The EPR Plan needs to be revised with current staff and current updates. .0607(d)(8) Technical Assistance: 1. Lesson plans are to be completed by the Friday before the next week. It was discussed with the director that a staff member be put in charge of this duty and check the lesson plans and make sure they are posted in each classroom the Friday before the next week. 2. Attendance is to be done daily. The attendance should be marked when the child enters the classroom. Administrative staff should check the attendance daily. 3. Incident logs should be kept current. All incidents should be logged when they occur. 4. Sippy cups need to be labeled with the child name and current date before they are put in the refrigerator. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later January 30, 20204. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. or at (704)594-0153. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: CLINE LEARNING CENTER OF MOORESVILLE Facility ID: 49000430 Consultant: TONI WASHINGTON Operation Type: Center Case Number: Visit Date: 8/1/2023 Number Present: 28 Completed Date: 8/1/2023 Age: From 0 To 12 Total Minutes: 180 Time In: 09:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, E’Lan Cowan, Center Director, assisted me with the visit. Your program currently operates with a Five-star license. Your last ACV was on February 13, 2023. I observed your Five-Star License, NC Child Care Summary of the Law, current menu, Sanitation placard, Emergency Medical Care Plan, daily schedule, activity plans posted as required. I observed children adequately supervised during today’s visit. I observed enhanced staff-child ratio maintained during today’s visit. I observed adequate approved space used during today’s visit. I observed permit restrictions maintained during today’s visit. I observed a menu posted for week of July 31-August 4, 2023. Today’s lunch consisted of Salisbury steak, sweet potatoes, oranges, wheat bread, and milk. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. I observed children throughout the child care facility were participating in group time, free play in activity areas, transitions, and personal care routines. I observed no hazardous materials or equipment to be accessible to the children during today’s visit. I observed and monitored no medications today. You stated there are no students on medication in the building at this time. Your sanitation inspection was conducted on July 22, 2022, with a Superior classification and 4 demerits. The Sanitation inspector needs to be called for a current inspection. Your last fire inspection was conducted on August 23, 2023. I observed your monthly Fire Drill Log, a drill was conducted on July 12, 2023. Fire drill log is current and in compliance. I observed your Emergency Drill Log and a Lockdown drill was conducted on May 22, 2023. Emergency drills are to be conducted every three months. I observed all staff criminal background qualifying letters, CPR & First Aid trainings, ITS-SIDS, BSAC, and Recognizing & Responding to Suspicious of Child Maltreatment training and all were in compliance. The following violation(s) were observed and cited during today’s visit: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. Center has not had a sanitation inspection since July 22, 2022. 10A NCAC 09 .0304(b) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. Walls in the classroom for the two year old's need to be wiped down and painted. 15A NCAC 18A .2825(a) Technical Assistance: 1. Please call the Sanitation Inspector for a current inspection as soon as possible. 2. Check books in all classrooms and replace torn or worn books. 3. Check walls in all classroom to make sure they are clean. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Toni Washington Post Office Box 5347 Mooresville, NC 28117 For your convenience, your letter may be sent by email to: toni.washington@dhhs.nc.gov I must receive your compliance letter no later than August 15, 2023. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Please continue to visit DCDEE’s website to get the latest information for child care settings and child care updates at https://ncchildcare.ncdhhs.gov/. Thank you for your time today. We appreciate all you are doing to serve the children and families of NC. If you have any questions, feel free to contact me by phone at (704) 437-2549 or by email at toni.washington@dhhs.nc.gov or my supervisor, Kris Updike, by email at kris.updike@dhhs.nc.gov. or at (336)404-4133 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times