Loving Care Learning Center

10A NCAC 09 .0701 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/7/2026 Number Present: 33 Completed Date: 7/7/2026 Age: From 1 To 11 Total Minutes: 91 Time In: 11:30 AM Time Out: 01:01 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced follow up visit. Upon arrival I was greeted by Ms. C. Iheme I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) star center license. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meeting enhanced ratios and space. Ownership: The facility owner is Loving Care LLC with SOSID# 2845919, which is active and current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I monitored the following items today: staff and children’s files, drills, transportation and program records. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 6/30/26. •Emergency drill was conducted on 3/23/26 and is out of compliance. •Fire inspection was conducted in August of 2025, please locate the passing fire inspection and have it available for review during the follow up visit. •Transportation is current and up to date with insurance and registration. Due to the type of visit today, limited monitoring was performed. Staff Records: The staff-training worksheet was completed and available for review. I reviewed three (3) staff files, please refer to the staff and training worksheet for details. Children’s Records: Staff reported there were thirty-three (33) children present today and forty-eight (48) children enrolled between first (1st) and second (2nd) shift. Five (5) children’s files were reviewed today. There were seven (7) violations observed during today’s visit with three (3) being corrected. The violations are: Violation Number Comment Rule 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff member Ch. I. did not have the required on-going training hours completed within the required timeframe. .1103(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. A child did not have a medical record on file after enrollment. GS 110-91(1);.0302(d)(2); .0304(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was not practiced in the required time frame. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member Ch.I. compeleted the training outside of the required timeline. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Staff member Ch.I. did not have a record of the completed health and safety training on file. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child's file did not have acknowledgement of the required document in their file. .0608(b)(1-6) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. Volunteer J.M. did not have a health questionnaire on file. 10A NCAC 09 .0701(a) The violations not corrected during the visit must be corrected immediately. On or before 7/20/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eoghty-seven (87%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: • Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •The facility was licensed in 2025 and renewal is required on or before January of 2028. At the next annual compliance meeting in 2027 a QRIS/Pathway will be determined. Technical Assistance •To maintain an enhanced license all Lead Teachers and Administrators must have their education formally submitted to the WORKS department within six (6) months of employment. With the new QRIS/STARS process it is best practice to have all staff enter their education. This will assist the education process during the license/permit process. •Today we discussed the NC Pre K program, and I referred Ms. Iheme to the NC Pre K program in Union County for assistance and guidance. Rules for the program can be found in Chapter 9 section .3200. •During today’s visit we discussed that all families enrolling their children should review the Prevention of Shaken Baby Syndrome and Head Trauma policy with a signature of acknowledgement. •Ms. Iheme and I discussed changes her to license. We discussed requirements for adding weekend care to the facility. Please send detailed correspondence with any changes that you would like to make for a license change. We also reviewed the definition of “shift” care. She has reached out to the City of Monroe and EHS with questions for clarification. •Make sure to review the definition of a volunteer and any changes that could be made if a volunteer works a certain number of hours. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov or my supervisor Ebony Duncan at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/7/2026 Number Present: 33 Completed Date: 7/7/2026 Age: From 1 To 11 Total Minutes: 91 Time In: 11:30 AM Time Out: 01:01 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced follow up visit. Upon arrival I was greeted by Ms. C. Iheme I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) star center license. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meeting enhanced ratios and space. Ownership: The facility owner is Loving Care LLC with SOSID# 2845919, which is active and current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I monitored the following items today: staff and children’s files, drills, transportation and program records. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 6/30/26. •Emergency drill was conducted on 3/23/26 and is out of compliance. •Fire inspection was conducted in August of 2025, please locate the passing fire inspection and have it available for review during the follow up visit. •Transportation is current and up to date with insurance and registration. Due to the type of visit today, limited monitoring was performed. Staff Records: The staff-training worksheet was completed and available for review. I reviewed three (3) staff files, please refer to the staff and training worksheet for details. Children’s Records: Staff reported there were thirty-three (33) children present today and forty-eight (48) children enrolled between first (1st) and second (2nd) shift. Five (5) children’s files were reviewed today. There were seven (7) violations observed during today’s visit with three (3) being corrected. The violations are: Violation Number Comment Rule 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff member Ch. I. did not have the required on-going training hours completed within the required timeframe. .1103(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. A child did not have a medical record on file after enrollment. GS 110-91(1);.0302(d)(2); .0304(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was not practiced in the required time frame. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member Ch.I. compeleted the training outside of the required timeline. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Staff member Ch.I. did not have a record of the completed health and safety training on file. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child's file did not have acknowledgement of the required document in their file. .0608(b)(1-6) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. Volunteer J.M. did not have a health questionnaire on file. 10A NCAC 09 .0701(a) The violations not corrected during the visit must be corrected immediately. On or before 7/20/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eoghty-seven (87%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: • Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •The facility was licensed in 2025 and renewal is required on or before January of 2028. At the next annual compliance meeting in 2027 a QRIS/Pathway will be determined. Technical Assistance •To maintain an enhanced license all Lead Teachers and Administrators must have their education formally submitted to the WORKS department within six (6) months of employment. With the new QRIS/STARS process it is best practice to have all staff enter their education. This will assist the education process during the license/permit process. •Today we discussed the NC Pre K program, and I referred Ms. Iheme to the NC Pre K program in Union County for assistance and guidance. Rules for the program can be found in Chapter 9 section .3200. •During today’s visit we discussed that all families enrolling their children should review the Prevention of Shaken Baby Syndrome and Head Trauma policy with a signature of acknowledgement. •Ms. Iheme and I discussed changes her to license. We discussed requirements for adding weekend care to the facility. Please send detailed correspondence with any changes that you would like to make for a license change. We also reviewed the definition of “shift” care. She has reached out to the City of Monroe and EHS with questions for clarification. •Make sure to review the definition of a volunteer and any changes that could be made if a volunteer works a certain number of hours. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov or my supervisor Ebony Duncan at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/7/2026 Number Present: 33 Completed Date: 7/7/2026 Age: From 1 To 11 Total Minutes: 91 Time In: 11:30 AM Time Out: 01:01 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced follow up visit. Upon arrival I was greeted by Ms. C. Iheme I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) star center license. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meeting enhanced ratios and space. Ownership: The facility owner is Loving Care LLC with SOSID# 2845919, which is active and current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I monitored the following items today: staff and children’s files, drills, transportation and program records. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 6/30/26. •Emergency drill was conducted on 3/23/26 and is out of compliance. •Fire inspection was conducted in August of 2025, please locate the passing fire inspection and have it available for review during the follow up visit. •Transportation is current and up to date with insurance and registration. Due to the type of visit today, limited monitoring was performed. Staff Records: The staff-training worksheet was completed and available for review. I reviewed three (3) staff files, please refer to the staff and training worksheet for details. Children’s Records: Staff reported there were thirty-three (33) children present today and forty-eight (48) children enrolled between first (1st) and second (2nd) shift. Five (5) children’s files were reviewed today. There were seven (7) violations observed during today’s visit with three (3) being corrected. The violations are: Violation Number Comment Rule 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff member Ch. I. did not have the required on-going training hours completed within the required timeframe. .1103(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. A child did not have a medical record on file after enrollment. GS 110-91(1);.0302(d)(2); .0304(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was not practiced in the required time frame. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member Ch.I. compeleted the training outside of the required timeline. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Staff member Ch.I. did not have a record of the completed health and safety training on file. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child's file did not have acknowledgement of the required document in their file. .0608(b)(1-6) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. Volunteer J.M. did not have a health questionnaire on file. 10A NCAC 09 .0701(a) The violations not corrected during the visit must be corrected immediately. On or before 7/20/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eoghty-seven (87%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: • Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •The facility was licensed in 2025 and renewal is required on or before January of 2028. At the next annual compliance meeting in 2027 a QRIS/Pathway will be determined. Technical Assistance •To maintain an enhanced license all Lead Teachers and Administrators must have their education formally submitted to the WORKS department within six (6) months of employment. With the new QRIS/STARS process it is best practice to have all staff enter their education. This will assist the education process during the license/permit process. •Today we discussed the NC Pre K program, and I referred Ms. Iheme to the NC Pre K program in Union County for assistance and guidance. Rules for the program can be found in Chapter 9 section .3200. •During today’s visit we discussed that all families enrolling their children should review the Prevention of Shaken Baby Syndrome and Head Trauma policy with a signature of acknowledgement. •Ms. Iheme and I discussed changes her to license. We discussed requirements for adding weekend care to the facility. Please send detailed correspondence with any changes that you would like to make for a license change. We also reviewed the definition of “shift” care. She has reached out to the City of Monroe and EHS with questions for clarification. •Make sure to review the definition of a volunteer and any changes that could be made if a volunteer works a certain number of hours. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov or my supervisor Ebony Duncan at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 6/30/2026 Number Present: 27 Completed Date: 6/30/2026 Age: From 1 To 11 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. C. Iheme I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) star center license. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meeting enhanced ratios and space. Ownership: The facility owner is Loving Care LLC with SOSID# 2845919, which is active and current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including, three (3) classrooms, and the kitchen. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 5/27/26 and one will need to be completed by the end of June to maintain compliance. •Emergency drill was conducted on 3/23/26 and one will need to be completed by the end of June to maintain compliance. •Fire inspection was conducted in August of 2025, please locate the passing fire inspection and have it available for review during the follow up visit. •Playground inspection was completed on May of 2025 and one will need to be completed in June to maintain compliance. •Sanitation inspection was conducted on 6/9/26 and received an Approved classification. •EPR manual was updated in June of 2025 and was completed. Please visit the DCDEE website and to review and update the EPR manual for 2026-2027 for review at the follow up visit. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children of all ages were participating in outdoor learning and then transitioning to free play and indoor learning before lunch. I did not observe any handwashing instances, specifically after one child used the restroom and went back outside. Outdoor Learning Environment: The outdoor learning environments were monitored and out of compliance with the gap in the entrance and exit gate and depth of protective surfaces around critical height structures. Staff Records: The staff-training worksheet was not completed or available for review. Ms. Iheme stated all staff records and files were at her home office and I was not able to review. Children’s Records: Staff reported there were twenty seven (27) children present today and forty-eight (48) children enrolled between first (1st) and second (2nd) shift. Children’s files were not reviewed today as they were not available. Medication: It was reported that there is no diaper cream, sunscreen or emergency medication on site or used. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. There are no allergies but a food preference list and menu was listed and for lunch the children were having fish nuggets, french fries, fruit, broccoli and milk. As a reminder when the menu changes, it must be marked with the food changes before the food is served to the children. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date. The registration expires in June and must be completed to remain in compliance. As a reminder check the fire extinguisher, and all signage for accuracy and making sure nothing is expired before every trip. New tires could be needed in the next six (6) to twelve (12) months. Six (6) violations were observed today. The violations are as follows Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) A child in the room that serves toddlers did not have a written feeding plan posted for one child. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child was observed not washing their hands after using the restroom and children were not observed washing hands before lunch. 15A NCAC 18A .2803(c) 1043 All staff records, except financial records, were not made available for review. No staff files were on site for rewview. G.S. 110-91( 9) 1302 Individual applications were not on file for each child. No children's files were on site for review. 10A NCAC 09 .0801(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The dept of the mulch was less than the required amount around the critical height areas on the outdoor learning center that serves preschool aged children .0605(k)(1-4) 9995 A violation was found for which there is no item number. All children's files and staff files were not on site for review. The violations not corrected during the visit must be corrected immediately. On or before 7/13/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eight-seven (87%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: •Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •The facility was licensed in 2025 and renewal is required on or before January of 2028. At the next annual compliance meeting in 2027 a QRIS/Pathway will be determined. •Today we discussed the three (3) different pathway options for the facility and the differences between the formative assessments and curriculums offered in each pathway dependent on age. •We discussed the Starfall curriculum for preschool ages, and the Early Learning Matters for all ages and how each Pathway was different for the requirements. •I will be following up with Ms. Iheme with more information about the free EDU 119 “rapid” class offered through the local community colleges. I will follow up with more information about the competency evaluation procedures and requirements, and we discussed Ms. Iheme enrolling in the Level III Administration course work. I will also follow up with the Pathway Three (3) Accreditation three (3) star providers. Technical Assistance •A follow up visit will occur to review all Staff files and Children’s files that were not on-site to review. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (r) When non-ambulatory children are in care, a crib or other device shall be available for evacuation in case of fire or other emergency. The crib or other device shall be fitted with wheels in order to be moveable, have a reinforced bottom, and shall be able to fit through the designated fire exit. For centers that do not meet NC Building Code for institutional occupancy as described in 10A NCAC 09 .1301, and have an exit more than eight inches above grade, the center shall develop a written plan to ensure a safe evacuation of the crib or other device. Children in the toddler room who are new walkers, or less steady on their feet benefit from an emergency crib for evacuation purposes. Please make sure one is accessible until the children are developmentally ready. •In the toddler room, highchairs are acceptable for feeding purposes but should be used for limited times only during feeding. Developmentally, children should use family style seating and feeding for a majority of the time. The should practice sitting, feeding and drinking. •At my follow up visit, Ms. Iheme is going to have handyperson options to assist with the entrance/exit gate and mulch for the playground area. This needs to be addressed quickly. •We discussed the EPR manual being updated annually and when changes occur. The facility uses Bright wheel for picture recognition of children on outside the fence outings of field trips. I did suggest physical pictures to accompany the emergency paper information as a reliable backup. •When a child over the age of twelve (12) months falls asleep or is rocked asleep in a device not approved for sleeping they must be closely monitored and transferred to an approved sleeping mat or crib immediately. Please also review the weight restrictions for the child size swing and rocking chair and do not put children who exceed the weight limit into the devices. •A new Staff and Training worksheet was left with Ms. Iheme for review and to use as needed. •To maintain an enhanced license all Lead Teachers and Administrators must have their education formally submitted to the WORKS department within six (6) months of employment. With the new QRIS/STARS process it is best practice to have all staff enter their education. This will assist the education process during the license/permit process. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov or my supervisor Ebony Duncan at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 6/30/2026 Number Present: 27 Completed Date: 6/30/2026 Age: From 1 To 11 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. C. Iheme I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) star center license. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meeting enhanced ratios and space. Ownership: The facility owner is Loving Care LLC with SOSID# 2845919, which is active and current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including, three (3) classrooms, and the kitchen. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 5/27/26 and one will need to be completed by the end of June to maintain compliance. •Emergency drill was conducted on 3/23/26 and one will need to be completed by the end of June to maintain compliance. •Fire inspection was conducted in August of 2025, please locate the passing fire inspection and have it available for review during the follow up visit. •Playground inspection was completed on May of 2025 and one will need to be completed in June to maintain compliance. •Sanitation inspection was conducted on 6/9/26 and received an Approved classification. •EPR manual was updated in June of 2025 and was completed. Please visit the DCDEE website and to review and update the EPR manual for 2026-2027 for review at the follow up visit. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children of all ages were participating in outdoor learning and then transitioning to free play and indoor learning before lunch. I did not observe any handwashing instances, specifically after one child used the restroom and went back outside. Outdoor Learning Environment: The outdoor learning environments were monitored and out of compliance with the gap in the entrance and exit gate and depth of protective surfaces around critical height structures. Staff Records: The staff-training worksheet was not completed or available for review. Ms. Iheme stated all staff records and files were at her home office and I was not able to review. Children’s Records: Staff reported there were twenty seven (27) children present today and forty-eight (48) children enrolled between first (1st) and second (2nd) shift. Children’s files were not reviewed today as they were not available. Medication: It was reported that there is no diaper cream, sunscreen or emergency medication on site or used. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. There are no allergies but a food preference list and menu was listed and for lunch the children were having fish nuggets, french fries, fruit, broccoli and milk. As a reminder when the menu changes, it must be marked with the food changes before the food is served to the children. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date. The registration expires in June and must be completed to remain in compliance. As a reminder check the fire extinguisher, and all signage for accuracy and making sure nothing is expired before every trip. New tires could be needed in the next six (6) to twelve (12) months. Six (6) violations were observed today. The violations are as follows Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) A child in the room that serves toddlers did not have a written feeding plan posted for one child. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child was observed not washing their hands after using the restroom and children were not observed washing hands before lunch. 15A NCAC 18A .2803(c) 1043 All staff records, except financial records, were not made available for review. No staff files were on site for rewview. G.S. 110-91( 9) 1302 Individual applications were not on file for each child. No children's files were on site for review. 10A NCAC 09 .0801(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The dept of the mulch was less than the required amount around the critical height areas on the outdoor learning center that serves preschool aged children .0605(k)(1-4) 9995 A violation was found for which there is no item number. All children's files and staff files were not on site for review. The violations not corrected during the visit must be corrected immediately. On or before 7/13/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eight-seven (87%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: •Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •The facility was licensed in 2025 and renewal is required on or before January of 2028. At the next annual compliance meeting in 2027 a QRIS/Pathway will be determined. •Today we discussed the three (3) different pathway options for the facility and the differences between the formative assessments and curriculums offered in each pathway dependent on age. •We discussed the Starfall curriculum for preschool ages, and the Early Learning Matters for all ages and how each Pathway was different for the requirements. •I will be following up with Ms. Iheme with more information about the free EDU 119 “rapid” class offered through the local community colleges. I will follow up with more information about the competency evaluation procedures and requirements, and we discussed Ms. Iheme enrolling in the Level III Administration course work. I will also follow up with the Pathway Three (3) Accreditation three (3) star providers. Technical Assistance •A follow up visit will occur to review all Staff files and Children’s files that were not on-site to review. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (r) When non-ambulatory children are in care, a crib or other device shall be available for evacuation in case of fire or other emergency. The crib or other device shall be fitted with wheels in order to be moveable, have a reinforced bottom, and shall be able to fit through the designated fire exit. For centers that do not meet NC Building Code for institutional occupancy as described in 10A NCAC 09 .1301, and have an exit more than eight inches above grade, the center shall develop a written plan to ensure a safe evacuation of the crib or other device. Children in the toddler room who are new walkers, or less steady on their feet benefit from an emergency crib for evacuation purposes. Please make sure one is accessible until the children are developmentally ready. •In the toddler room, highchairs are acceptable for feeding purposes but should be used for limited times only during feeding. Developmentally, children should use family style seating and feeding for a majority of the time. The should practice sitting, feeding and drinking. •At my follow up visit, Ms. Iheme is going to have handyperson options to assist with the entrance/exit gate and mulch for the playground area. This needs to be addressed quickly. •We discussed the EPR manual being updated annually and when changes occur. The facility uses Bright wheel for picture recognition of children on outside the fence outings of field trips. I did suggest physical pictures to accompany the emergency paper information as a reliable backup. •When a child over the age of twelve (12) months falls asleep or is rocked asleep in a device not approved for sleeping they must be closely monitored and transferred to an approved sleeping mat or crib immediately. Please also review the weight restrictions for the child size swing and rocking chair and do not put children who exceed the weight limit into the devices. •A new Staff and Training worksheet was left with Ms. Iheme for review and to use as needed. •To maintain an enhanced license all Lead Teachers and Administrators must have their education formally submitted to the WORKS department within six (6) months of employment. With the new QRIS/STARS process it is best practice to have all staff enter their education. This will assist the education process during the license/permit process. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov or my supervisor Ebony Duncan at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0801 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 6/30/2026 Number Present: 27 Completed Date: 6/30/2026 Age: From 1 To 11 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. C. Iheme I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) star center license. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meeting enhanced ratios and space. Ownership: The facility owner is Loving Care LLC with SOSID# 2845919, which is active and current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including, three (3) classrooms, and the kitchen. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 5/27/26 and one will need to be completed by the end of June to maintain compliance. •Emergency drill was conducted on 3/23/26 and one will need to be completed by the end of June to maintain compliance. •Fire inspection was conducted in August of 2025, please locate the passing fire inspection and have it available for review during the follow up visit. •Playground inspection was completed on May of 2025 and one will need to be completed in June to maintain compliance. •Sanitation inspection was conducted on 6/9/26 and received an Approved classification. •EPR manual was updated in June of 2025 and was completed. Please visit the DCDEE website and to review and update the EPR manual for 2026-2027 for review at the follow up visit. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children of all ages were participating in outdoor learning and then transitioning to free play and indoor learning before lunch. I did not observe any handwashing instances, specifically after one child used the restroom and went back outside. Outdoor Learning Environment: The outdoor learning environments were monitored and out of compliance with the gap in the entrance and exit gate and depth of protective surfaces around critical height structures. Staff Records: The staff-training worksheet was not completed or available for review. Ms. Iheme stated all staff records and files were at her home office and I was not able to review. Children’s Records: Staff reported there were twenty seven (27) children present today and forty-eight (48) children enrolled between first (1st) and second (2nd) shift. Children’s files were not reviewed today as they were not available. Medication: It was reported that there is no diaper cream, sunscreen or emergency medication on site or used. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. There are no allergies but a food preference list and menu was listed and for lunch the children were having fish nuggets, french fries, fruit, broccoli and milk. As a reminder when the menu changes, it must be marked with the food changes before the food is served to the children. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date. The registration expires in June and must be completed to remain in compliance. As a reminder check the fire extinguisher, and all signage for accuracy and making sure nothing is expired before every trip. New tires could be needed in the next six (6) to twelve (12) months. Six (6) violations were observed today. The violations are as follows Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) A child in the room that serves toddlers did not have a written feeding plan posted for one child. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child was observed not washing their hands after using the restroom and children were not observed washing hands before lunch. 15A NCAC 18A .2803(c) 1043 All staff records, except financial records, were not made available for review. No staff files were on site for rewview. G.S. 110-91( 9) 1302 Individual applications were not on file for each child. No children's files were on site for review. 10A NCAC 09 .0801(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The dept of the mulch was less than the required amount around the critical height areas on the outdoor learning center that serves preschool aged children .0605(k)(1-4) 9995 A violation was found for which there is no item number. All children's files and staff files were not on site for review. The violations not corrected during the visit must be corrected immediately. On or before 7/13/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eight-seven (87%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: •Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •The facility was licensed in 2025 and renewal is required on or before January of 2028. At the next annual compliance meeting in 2027 a QRIS/Pathway will be determined. •Today we discussed the three (3) different pathway options for the facility and the differences between the formative assessments and curriculums offered in each pathway dependent on age. •We discussed the Starfall curriculum for preschool ages, and the Early Learning Matters for all ages and how each Pathway was different for the requirements. •I will be following up with Ms. Iheme with more information about the free EDU 119 “rapid” class offered through the local community colleges. I will follow up with more information about the competency evaluation procedures and requirements, and we discussed Ms. Iheme enrolling in the Level III Administration course work. I will also follow up with the Pathway Three (3) Accreditation three (3) star providers. Technical Assistance •A follow up visit will occur to review all Staff files and Children’s files that were not on-site to review. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (r) When non-ambulatory children are in care, a crib or other device shall be available for evacuation in case of fire or other emergency. The crib or other device shall be fitted with wheels in order to be moveable, have a reinforced bottom, and shall be able to fit through the designated fire exit. For centers that do not meet NC Building Code for institutional occupancy as described in 10A NCAC 09 .1301, and have an exit more than eight inches above grade, the center shall develop a written plan to ensure a safe evacuation of the crib or other device. Children in the toddler room who are new walkers, or less steady on their feet benefit from an emergency crib for evacuation purposes. Please make sure one is accessible until the children are developmentally ready. •In the toddler room, highchairs are acceptable for feeding purposes but should be used for limited times only during feeding. Developmentally, children should use family style seating and feeding for a majority of the time. The should practice sitting, feeding and drinking. •At my follow up visit, Ms. Iheme is going to have handyperson options to assist with the entrance/exit gate and mulch for the playground area. This needs to be addressed quickly. •We discussed the EPR manual being updated annually and when changes occur. The facility uses Bright wheel for picture recognition of children on outside the fence outings of field trips. I did suggest physical pictures to accompany the emergency paper information as a reliable backup. •When a child over the age of twelve (12) months falls asleep or is rocked asleep in a device not approved for sleeping they must be closely monitored and transferred to an approved sleeping mat or crib immediately. Please also review the weight restrictions for the child size swing and rocking chair and do not put children who exceed the weight limit into the devices. •A new Staff and Training worksheet was left with Ms. Iheme for review and to use as needed. •To maintain an enhanced license all Lead Teachers and Administrators must have their education formally submitted to the WORKS department within six (6) months of employment. With the new QRIS/STARS process it is best practice to have all staff enter their education. This will assist the education process during the license/permit process. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov or my supervisor Ebony Duncan at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1301 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 6/30/2026 Number Present: 27 Completed Date: 6/30/2026 Age: From 1 To 11 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. C. Iheme I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) star center license. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meeting enhanced ratios and space. Ownership: The facility owner is Loving Care LLC with SOSID# 2845919, which is active and current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including, three (3) classrooms, and the kitchen. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 5/27/26 and one will need to be completed by the end of June to maintain compliance. •Emergency drill was conducted on 3/23/26 and one will need to be completed by the end of June to maintain compliance. •Fire inspection was conducted in August of 2025, please locate the passing fire inspection and have it available for review during the follow up visit. •Playground inspection was completed on May of 2025 and one will need to be completed in June to maintain compliance. •Sanitation inspection was conducted on 6/9/26 and received an Approved classification. •EPR manual was updated in June of 2025 and was completed. Please visit the DCDEE website and to review and update the EPR manual for 2026-2027 for review at the follow up visit. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children of all ages were participating in outdoor learning and then transitioning to free play and indoor learning before lunch. I did not observe any handwashing instances, specifically after one child used the restroom and went back outside. Outdoor Learning Environment: The outdoor learning environments were monitored and out of compliance with the gap in the entrance and exit gate and depth of protective surfaces around critical height structures. Staff Records: The staff-training worksheet was not completed or available for review. Ms. Iheme stated all staff records and files were at her home office and I was not able to review. Children’s Records: Staff reported there were twenty seven (27) children present today and forty-eight (48) children enrolled between first (1st) and second (2nd) shift. Children’s files were not reviewed today as they were not available. Medication: It was reported that there is no diaper cream, sunscreen or emergency medication on site or used. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. There are no allergies but a food preference list and menu was listed and for lunch the children were having fish nuggets, french fries, fruit, broccoli and milk. As a reminder when the menu changes, it must be marked with the food changes before the food is served to the children. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date. The registration expires in June and must be completed to remain in compliance. As a reminder check the fire extinguisher, and all signage for accuracy and making sure nothing is expired before every trip. New tires could be needed in the next six (6) to twelve (12) months. Six (6) violations were observed today. The violations are as follows Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) A child in the room that serves toddlers did not have a written feeding plan posted for one child. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child was observed not washing their hands after using the restroom and children were not observed washing hands before lunch. 15A NCAC 18A .2803(c) 1043 All staff records, except financial records, were not made available for review. No staff files were on site for rewview. G.S. 110-91( 9) 1302 Individual applications were not on file for each child. No children's files were on site for review. 10A NCAC 09 .0801(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The dept of the mulch was less than the required amount around the critical height areas on the outdoor learning center that serves preschool aged children .0605(k)(1-4) 9995 A violation was found for which there is no item number. All children's files and staff files were not on site for review. The violations not corrected during the visit must be corrected immediately. On or before 7/13/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eight-seven (87%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: •Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •The facility was licensed in 2025 and renewal is required on or before January of 2028. At the next annual compliance meeting in 2027 a QRIS/Pathway will be determined. •Today we discussed the three (3) different pathway options for the facility and the differences between the formative assessments and curriculums offered in each pathway dependent on age. •We discussed the Starfall curriculum for preschool ages, and the Early Learning Matters for all ages and how each Pathway was different for the requirements. •I will be following up with Ms. Iheme with more information about the free EDU 119 “rapid” class offered through the local community colleges. I will follow up with more information about the competency evaluation procedures and requirements, and we discussed Ms. Iheme enrolling in the Level III Administration course work. I will also follow up with the Pathway Three (3) Accreditation three (3) star providers. Technical Assistance •A follow up visit will occur to review all Staff files and Children’s files that were not on-site to review. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (r) When non-ambulatory children are in care, a crib or other device shall be available for evacuation in case of fire or other emergency. The crib or other device shall be fitted with wheels in order to be moveable, have a reinforced bottom, and shall be able to fit through the designated fire exit. For centers that do not meet NC Building Code for institutional occupancy as described in 10A NCAC 09 .1301, and have an exit more than eight inches above grade, the center shall develop a written plan to ensure a safe evacuation of the crib or other device. Children in the toddler room who are new walkers, or less steady on their feet benefit from an emergency crib for evacuation purposes. Please make sure one is accessible until the children are developmentally ready. •In the toddler room, highchairs are acceptable for feeding purposes but should be used for limited times only during feeding. Developmentally, children should use family style seating and feeding for a majority of the time. The should practice sitting, feeding and drinking. •At my follow up visit, Ms. Iheme is going to have handyperson options to assist with the entrance/exit gate and mulch for the playground area. This needs to be addressed quickly. •We discussed the EPR manual being updated annually and when changes occur. The facility uses Bright wheel for picture recognition of children on outside the fence outings of field trips. I did suggest physical pictures to accompany the emergency paper information as a reliable backup. •When a child over the age of twelve (12) months falls asleep or is rocked asleep in a device not approved for sleeping they must be closely monitored and transferred to an approved sleeping mat or crib immediately. Please also review the weight restrictions for the child size swing and rocking chair and do not put children who exceed the weight limit into the devices. •A new Staff and Training worksheet was left with Ms. Iheme for review and to use as needed. •To maintain an enhanced license all Lead Teachers and Administrators must have their education formally submitted to the WORKS department within six (6) months of employment. With the new QRIS/STARS process it is best practice to have all staff enter their education. This will assist the education process during the license/permit process. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov or my supervisor Ebony Duncan at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 6/30/2026 Number Present: 27 Completed Date: 6/30/2026 Age: From 1 To 11 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. C. Iheme I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) star center license. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meeting enhanced ratios and space. Ownership: The facility owner is Loving Care LLC with SOSID# 2845919, which is active and current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including, three (3) classrooms, and the kitchen. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 5/27/26 and one will need to be completed by the end of June to maintain compliance. •Emergency drill was conducted on 3/23/26 and one will need to be completed by the end of June to maintain compliance. •Fire inspection was conducted in August of 2025, please locate the passing fire inspection and have it available for review during the follow up visit. •Playground inspection was completed on May of 2025 and one will need to be completed in June to maintain compliance. •Sanitation inspection was conducted on 6/9/26 and received an Approved classification. •EPR manual was updated in June of 2025 and was completed. Please visit the DCDEE website and to review and update the EPR manual for 2026-2027 for review at the follow up visit. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children of all ages were participating in outdoor learning and then transitioning to free play and indoor learning before lunch. I did not observe any handwashing instances, specifically after one child used the restroom and went back outside. Outdoor Learning Environment: The outdoor learning environments were monitored and out of compliance with the gap in the entrance and exit gate and depth of protective surfaces around critical height structures. Staff Records: The staff-training worksheet was not completed or available for review. Ms. Iheme stated all staff records and files were at her home office and I was not able to review. Children’s Records: Staff reported there were twenty seven (27) children present today and forty-eight (48) children enrolled between first (1st) and second (2nd) shift. Children’s files were not reviewed today as they were not available. Medication: It was reported that there is no diaper cream, sunscreen or emergency medication on site or used. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. There are no allergies but a food preference list and menu was listed and for lunch the children were having fish nuggets, french fries, fruit, broccoli and milk. As a reminder when the menu changes, it must be marked with the food changes before the food is served to the children. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date. The registration expires in June and must be completed to remain in compliance. As a reminder check the fire extinguisher, and all signage for accuracy and making sure nothing is expired before every trip. New tires could be needed in the next six (6) to twelve (12) months. Six (6) violations were observed today. The violations are as follows Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) A child in the room that serves toddlers did not have a written feeding plan posted for one child. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child was observed not washing their hands after using the restroom and children were not observed washing hands before lunch. 15A NCAC 18A .2803(c) 1043 All staff records, except financial records, were not made available for review. No staff files were on site for rewview. G.S. 110-91( 9) 1302 Individual applications were not on file for each child. No children's files were on site for review. 10A NCAC 09 .0801(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The dept of the mulch was less than the required amount around the critical height areas on the outdoor learning center that serves preschool aged children .0605(k)(1-4) 9995 A violation was found for which there is no item number. All children's files and staff files were not on site for review. The violations not corrected during the visit must be corrected immediately. On or before 7/13/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eight-seven (87%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: •Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •The facility was licensed in 2025 and renewal is required on or before January of 2028. At the next annual compliance meeting in 2027 a QRIS/Pathway will be determined. •Today we discussed the three (3) different pathway options for the facility and the differences between the formative assessments and curriculums offered in each pathway dependent on age. •We discussed the Starfall curriculum for preschool ages, and the Early Learning Matters for all ages and how each Pathway was different for the requirements. •I will be following up with Ms. Iheme with more information about the free EDU 119 “rapid” class offered through the local community colleges. I will follow up with more information about the competency evaluation procedures and requirements, and we discussed Ms. Iheme enrolling in the Level III Administration course work. I will also follow up with the Pathway Three (3) Accreditation three (3) star providers. Technical Assistance •A follow up visit will occur to review all Staff files and Children’s files that were not on-site to review. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (r) When non-ambulatory children are in care, a crib or other device shall be available for evacuation in case of fire or other emergency. The crib or other device shall be fitted with wheels in order to be moveable, have a reinforced bottom, and shall be able to fit through the designated fire exit. For centers that do not meet NC Building Code for institutional occupancy as described in 10A NCAC 09 .1301, and have an exit more than eight inches above grade, the center shall develop a written plan to ensure a safe evacuation of the crib or other device. Children in the toddler room who are new walkers, or less steady on their feet benefit from an emergency crib for evacuation purposes. Please make sure one is accessible until the children are developmentally ready. •In the toddler room, highchairs are acceptable for feeding purposes but should be used for limited times only during feeding. Developmentally, children should use family style seating and feeding for a majority of the time. The should practice sitting, feeding and drinking. •At my follow up visit, Ms. Iheme is going to have handyperson options to assist with the entrance/exit gate and mulch for the playground area. This needs to be addressed quickly. •We discussed the EPR manual being updated annually and when changes occur. The facility uses Bright wheel for picture recognition of children on outside the fence outings of field trips. I did suggest physical pictures to accompany the emergency paper information as a reliable backup. •When a child over the age of twelve (12) months falls asleep or is rocked asleep in a device not approved for sleeping they must be closely monitored and transferred to an approved sleeping mat or crib immediately. Please also review the weight restrictions for the child size swing and rocking chair and do not put children who exceed the weight limit into the devices. •A new Staff and Training worksheet was left with Ms. Iheme for review and to use as needed. •To maintain an enhanced license all Lead Teachers and Administrators must have their education formally submitted to the WORKS department within six (6) months of employment. With the new QRIS/STARS process it is best practice to have all staff enter their education. This will assist the education process during the license/permit process. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov or my supervisor Ebony Duncan at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 6/30/2026 Number Present: 27 Completed Date: 6/30/2026 Age: From 1 To 11 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. C. Iheme I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) star center license. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meeting enhanced ratios and space. Ownership: The facility owner is Loving Care LLC with SOSID# 2845919, which is active and current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including, three (3) classrooms, and the kitchen. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 5/27/26 and one will need to be completed by the end of June to maintain compliance. •Emergency drill was conducted on 3/23/26 and one will need to be completed by the end of June to maintain compliance. •Fire inspection was conducted in August of 2025, please locate the passing fire inspection and have it available for review during the follow up visit. •Playground inspection was completed on May of 2025 and one will need to be completed in June to maintain compliance. •Sanitation inspection was conducted on 6/9/26 and received an Approved classification. •EPR manual was updated in June of 2025 and was completed. Please visit the DCDEE website and to review and update the EPR manual for 2026-2027 for review at the follow up visit. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children of all ages were participating in outdoor learning and then transitioning to free play and indoor learning before lunch. I did not observe any handwashing instances, specifically after one child used the restroom and went back outside. Outdoor Learning Environment: The outdoor learning environments were monitored and out of compliance with the gap in the entrance and exit gate and depth of protective surfaces around critical height structures. Staff Records: The staff-training worksheet was not completed or available for review. Ms. Iheme stated all staff records and files were at her home office and I was not able to review. Children’s Records: Staff reported there were twenty seven (27) children present today and forty-eight (48) children enrolled between first (1st) and second (2nd) shift. Children’s files were not reviewed today as they were not available. Medication: It was reported that there is no diaper cream, sunscreen or emergency medication on site or used. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. There are no allergies but a food preference list and menu was listed and for lunch the children were having fish nuggets, french fries, fruit, broccoli and milk. As a reminder when the menu changes, it must be marked with the food changes before the food is served to the children. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date. The registration expires in June and must be completed to remain in compliance. As a reminder check the fire extinguisher, and all signage for accuracy and making sure nothing is expired before every trip. New tires could be needed in the next six (6) to twelve (12) months. Six (6) violations were observed today. The violations are as follows Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) A child in the room that serves toddlers did not have a written feeding plan posted for one child. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child was observed not washing their hands after using the restroom and children were not observed washing hands before lunch. 15A NCAC 18A .2803(c) 1043 All staff records, except financial records, were not made available for review. No staff files were on site for rewview. G.S. 110-91( 9) 1302 Individual applications were not on file for each child. No children's files were on site for review. 10A NCAC 09 .0801(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The dept of the mulch was less than the required amount around the critical height areas on the outdoor learning center that serves preschool aged children .0605(k)(1-4) 9995 A violation was found for which there is no item number. All children's files and staff files were not on site for review. The violations not corrected during the visit must be corrected immediately. On or before 7/13/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eight-seven (87%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: •Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •The facility was licensed in 2025 and renewal is required on or before January of 2028. At the next annual compliance meeting in 2027 a QRIS/Pathway will be determined. •Today we discussed the three (3) different pathway options for the facility and the differences between the formative assessments and curriculums offered in each pathway dependent on age. •We discussed the Starfall curriculum for preschool ages, and the Early Learning Matters for all ages and how each Pathway was different for the requirements. •I will be following up with Ms. Iheme with more information about the free EDU 119 “rapid” class offered through the local community colleges. I will follow up with more information about the competency evaluation procedures and requirements, and we discussed Ms. Iheme enrolling in the Level III Administration course work. I will also follow up with the Pathway Three (3) Accreditation three (3) star providers. Technical Assistance •A follow up visit will occur to review all Staff files and Children’s files that were not on-site to review. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (r) When non-ambulatory children are in care, a crib or other device shall be available for evacuation in case of fire or other emergency. The crib or other device shall be fitted with wheels in order to be moveable, have a reinforced bottom, and shall be able to fit through the designated fire exit. For centers that do not meet NC Building Code for institutional occupancy as described in 10A NCAC 09 .1301, and have an exit more than eight inches above grade, the center shall develop a written plan to ensure a safe evacuation of the crib or other device. Children in the toddler room who are new walkers, or less steady on their feet benefit from an emergency crib for evacuation purposes. Please make sure one is accessible until the children are developmentally ready. •In the toddler room, highchairs are acceptable for feeding purposes but should be used for limited times only during feeding. Developmentally, children should use family style seating and feeding for a majority of the time. The should practice sitting, feeding and drinking. •At my follow up visit, Ms. Iheme is going to have handyperson options to assist with the entrance/exit gate and mulch for the playground area. This needs to be addressed quickly. •We discussed the EPR manual being updated annually and when changes occur. The facility uses Bright wheel for picture recognition of children on outside the fence outings of field trips. I did suggest physical pictures to accompany the emergency paper information as a reliable backup. •When a child over the age of twelve (12) months falls asleep or is rocked asleep in a device not approved for sleeping they must be closely monitored and transferred to an approved sleeping mat or crib immediately. Please also review the weight restrictions for the child size swing and rocking chair and do not put children who exceed the weight limit into the devices. •A new Staff and Training worksheet was left with Ms. Iheme for review and to use as needed. •To maintain an enhanced license all Lead Teachers and Administrators must have their education formally submitted to the WORKS department within six (6) months of employment. With the new QRIS/STARS process it is best practice to have all staff enter their education. This will assist the education process during the license/permit process. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov or my supervisor Ebony Duncan at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: 0626-060L Visit Date: 6/15/2026 Number Present: 27 Completed Date: 6/15/2026 Age: From 1 To 11 Total Minutes: 60 Time In: 10:15 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to conduct an investigation of a complaint, Case #0626-060L of violations of child care rules and regulation. Upon arrival I explained the reason for my visit to Mr. C Iheme who is acting as in charge while the owner Ms. C. Iheme is out of the country and I explained the reason for my visit. A report was made that a child was found to be resting in an unlicensed space without any supervision. The facility operates with a five-star license with restrictions to first and second shift care, meets enhanced ratios and enhanced space. Interviews: Interviews were conducted with Mr. Iheme who stated that he did have the child napping in an unlicensed space and while he went to attend to another matter the child was left unsupervised. We discussed the differences between licensed and unlicensed spaces and that in unique and emergency situations the space could be used it is not allowed for the care of children. No other information or interviews were needed at this time as Mr. Iheme was forthcoming in acknowledging this mistake. Video was live streamed and is not saved. The following items were monitored during today’s visit Supervision, Staff/Child Ratios, Adequate and Approved Space, Permit Restrictions, and developmentally appropriate activities. There were twenty-seven (27) children present at the time of the visit. There are children enrolled in second (2nd) shift but this enrollment information was not obtained due to the nature of the visit. The alleged violation is confirmed, based previous information received and interview. A follow up visit may be made in the near future. I provided information regarding whenever there is a substantiation of the allegation it may result in an Administrative Action. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program There were no other violations observed during today's visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. It was confirmed that a child was resting in a space not licensed and was left alone without proper supervision. .1801(a)(1-5) On or before 6/28/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: traci.meyer@dhhs.nc.gov. or mail to Traci Meyer Carpenter PO Box 1293 Matthews, NC 28106 Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. •Children aged two (2) and older must be always supervised while the rest. They may not rest in unlicensed spaces or without supervision. •The facility has a video feed, it may be beneficial to invest in a way to save the daily feed if issues continue to arise. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. I explained that due to the substantiation of the allegation could result in an Administrative Action. The current compliance history was reviewed with the facility at the close of the visit. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. •List the ages of all children on the daily roster for awareness of age based ratios. •A review of the number of children allowed in the spaces will be conducted in the near future to determine compliance. Currently the children are not exceeding the capacity of the space. •As a reminder staff under the age of eighteen (18) may not be left alone in a caregiving role with any age children. In closing I reviewed the visit summary and asked if she had any questions and she stated that at this time they stated that they did not. I encouraged them that if they have any questions or concerns to feel free to contact me at Traci.Meyer@dhhs.nc.gov or 704-594-0041 and my supervisor can be reached at Ebony.Duncan@dhhs.nc.gov. Thank you for your assistance today. Traci Meyer Carpenter Childcare Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: 0626-060L Visit Date: 6/15/2026 Number Present: 27 Completed Date: 6/15/2026 Age: From 1 To 11 Total Minutes: 60 Time In: 10:15 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to conduct an investigation of a complaint, Case #0626-060L of violations of child care rules and regulation. Upon arrival I explained the reason for my visit to Mr. C Iheme who is acting as in charge while the owner Ms. C. Iheme is out of the country and I explained the reason for my visit. A report was made that a child was found to be resting in an unlicensed space without any supervision. The facility operates with a five-star license with restrictions to first and second shift care, meets enhanced ratios and enhanced space. Interviews: Interviews were conducted with Mr. Iheme who stated that he did have the child napping in an unlicensed space and while he went to attend to another matter the child was left unsupervised. We discussed the differences between licensed and unlicensed spaces and that in unique and emergency situations the space could be used it is not allowed for the care of children. No other information or interviews were needed at this time as Mr. Iheme was forthcoming in acknowledging this mistake. Video was live streamed and is not saved. The following items were monitored during today’s visit Supervision, Staff/Child Ratios, Adequate and Approved Space, Permit Restrictions, and developmentally appropriate activities. There were twenty-seven (27) children present at the time of the visit. There are children enrolled in second (2nd) shift but this enrollment information was not obtained due to the nature of the visit. The alleged violation is confirmed, based previous information received and interview. A follow up visit may be made in the near future. I provided information regarding whenever there is a substantiation of the allegation it may result in an Administrative Action. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program There were no other violations observed during today's visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. It was confirmed that a child was resting in a space not licensed and was left alone without proper supervision. .1801(a)(1-5) On or before 6/28/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: traci.meyer@dhhs.nc.gov. or mail to Traci Meyer Carpenter PO Box 1293 Matthews, NC 28106 Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. •Children aged two (2) and older must be always supervised while the rest. They may not rest in unlicensed spaces or without supervision. •The facility has a video feed, it may be beneficial to invest in a way to save the daily feed if issues continue to arise. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. I explained that due to the substantiation of the allegation could result in an Administrative Action. The current compliance history was reviewed with the facility at the close of the visit. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. •List the ages of all children on the daily roster for awareness of age based ratios. •A review of the number of children allowed in the spaces will be conducted in the near future to determine compliance. Currently the children are not exceeding the capacity of the space. •As a reminder staff under the age of eighteen (18) may not be left alone in a caregiving role with any age children. In closing I reviewed the visit summary and asked if she had any questions and she stated that at this time they stated that they did not. I encouraged them that if they have any questions or concerns to feel free to contact me at Traci.Meyer@dhhs.nc.gov or 704-594-0041 and my supervisor can be reached at Ebony.Duncan@dhhs.nc.gov. Thank you for your assistance today. Traci Meyer Carpenter Childcare Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0102 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: 0126-090L Visit Date: 1/21/2026 Number Present: 13 Completed Date: 1/21/2026 Age: From 0 To 5 Total Minutes: 227 Time In: 09:13 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to conduct an investigation of a complaint, Case #1026-090L of violations of child care rules and regulation. Upon arrival I explained the reason for my visit to Ms. A. Bayiha, Director and I explained the reason for my visit. The facility operates with a five-star license with restrictions to first and second shift care, meets enhanced ratios and enhanced space. Interviews: Interviews were conducted with the director, and the infant room teacher present during the visit. When speaking with the Director, she was aware of the incident(s) and was able to speak to a recent Law Enforcement visit on 1-7-26, where the City of Monroe Officers spoke with her about some parental concerns involving a child. She stated she relayed to the officers, that the Owner had reviewed the incident over video, and saw nothing concerning. She also stated that the Owner shared this information with the family. She stated that a family arrived with Law Enforcement to retrieve the child’s items and the items were given to the Officer. Ms. Bayiha also stated that another child has recently been disenrolled based on a family situation. One parent allegedly stated different facts from the other parent, and this caused the child to go to another facility closer to home. In reference to the complaint that a teacher physically hit and pinched a child in her care, there was no indication of that allegation during today’s visit. There was camera footage, and during a previous visit the Owner reported it was not saved but she saw nothing concerning. When speaking to the teacher involved with the incident, she denied hurting any children in her care. She stated she was moved from the classroom with the older children to the infant/toddler classroom and the teacher in the infant/toddler classroom was moved to the classroom with the older children. She stated that the former infant/toddler teacher did not appear happy with the move and later the facility let her go. This was confirmed by the Director and Owner during a previous visit and again today. In reference to bite marks on the child, no photographic evidence was provided at this time. There was photographic evidence of a child with some bruises on his arm, and what appeared to be a bug bite, that was raised on his forehead. There was not a date associated with the photographs viewed and it was not determined, at this time, what the bruise marks were from. More information could be needed. In reference to the TV being left on all day, when I arrived the children in both aged care groups were participating in care related activities including art projects and feeding. No TV was on in the facility. I did ask Ms. Bayiha what they used the TV’s for, and she replied for music at nap time. We discussed a cover for the TV or using a noise machine to remain in compliance. In reference to children allowed in the kitchen, the facility has a finger-print-based lock system on the office, and kitchen doors. No children were observed to be in the kitchen. In reference to a sixteen (16) year old caregiver in the infant classroom, there is one teenager on file listed as a volunteer, no evidence of her age was on file. As long as the following rules are followed, this is appropriate. I was not able to confirm the volunteers‘ age. • 10A NCAC 09 .0102 DEFINITIONS (56) "Volunteer" means a person who works in a child care facility and is not counted in staff/child ratio, does not have unsupervised contact with children, and is not monetarily compensated by the facility. A person who is at least 13 years of age, but less than 16 years age, may work on a volunteer basis, as long as he or she is supervised by and works with a staff person who is at least 21 years of age and meets staff qualification requirements • 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS •10A NCAC 09 .0703 GENERAL STATUTORY REQUIREMENTS Video was live streamed and is not saved. The following items were monitored during today’s visit Supervision, Staff/Child Ratios, Adequate and Approved Space, Permit Restrictions, and developmentally appropriate activities. Thirteen (13) children were present at the time of the visit with more children arriving for second (2nd) shift. One violation was observed during today’s visit. Due to the nature of the complaint and the involvement of local Law Enforcement, a return visit will be made. Violation Number Comment Rule 1888 On or before the first day of work, the operator did not verify the age of the volunteer and/or substitute provider and/or documentation of date of birth was not maintained in the individual's personnel file. A volunteer's file did not have confirmation of date of birth to verify age. .0703(b) I provided information regarding whenever there is a substantiation of the allegation it may result in an Administrative Action. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. The violations not corrected during the visit must be corrected immediately. On or before 2/3/2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-three (83%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance: •The Union County Health Department offers free technical assistance of safe sleep policies and is always available to assist as needed. I would recommend a session with Beth St. Martin or Fran Hoover if the facility feels more guidance is needed. Today I shared with the teachers in the room that serves infants, when an infant falls asleep, the child is moved to their crib and placed on their backs. Any strings or pacifier clips should be removed from the child’s pacifier before they are placed down to sleep. If an older toddler falls asleep in the room, pick that child up and place them on their back on an approved cot or mat. Additionally, you may wake that child if appropriate. •Staff files are more organized and easier to navigate. I reviewed five (5), and offered technical assistance. I directed her to the DCDEE website https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/On-Going-Training •If a technical assistance visit is needed for file review, we discussed the first week of February, 2026 and Ms. Bayiha will reach out with a time and date. I would also recommend Ms. Bayiha completing the same “director/administrator” level trainings as the Owner. For example, BSAC, Playground Safety, and EPR. •A Pre-Service Administrator form was left for Ms. Bayiha to complete. Ms. Iheme will need to review and sign off on the form before submitting back to me. • Some suggestions are bulleted below, o Anyone who is volunteering in the facility, their file should be clearly marked as a volunteer, so the appropriate paperwork is reviewed. o Training required in the first two (2) and six (6) weeks should be documented in the appropriate timeline. o The TB, Health Questionnaire and Medical Assessment should be maintained in a separate file from the overall personnel file. o CRP and FA by an approved agency should be completed within the first ninety (90) days of hire. o Staff Development Plans, Annual Staff Evaluations, Operating Policies, Personnel policies and if applicable Aquatic policies should be present in the staff’s file. They should also be modified and updated as changes occur. The CQI form link is below and may be used and a document will be sent in the near future. o Each staff member needs to have a signed copy of acknowledgement of Shaken Baby Head Trauma Policy on file prior to caring for children ages zero (0) to five (5) years old. o On-going training is based on years’ experience and education. The DCDEE website has more information on which trainings are approved, and how many hours are required. o All staff should be trained on the EPR plan, and it should be reviewed annually or as changes occur. o All staffed should be trained on the EMC plan, and it should be reviewed annually or as changes occur. • Review the safety policy regarding former parents and staff. If one is not in place, reach out to local Law Enforcement for guidance in this area. • Medications given to children on an as needed basis need parental permission and signed documentation. Please refer to o 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (8) A parent may give a caregiver standing authorization to administer a single weight-appropriate dose of acetaminophen to a child in the event the child has a fever and a parent cannot be reached. The authorization shall be in writing and shall contain: (a) the child's name; (b) the signature of the parent; (c) the date the authorization was signed by the parent; and (d) the date that the authorization ends or a statement that the authorization is valid until withdrawn by the parent in writing. • If the facility uses volunteers or uncompensated providers, a comprehensive plan should be implemented in accordance with North Carolina rules. We reviewed a DCDEE Checklist pertaining to documents needed for all volunteers or uncompensated providers. • The facility has a video feed, it may be beneficial to invest in a way to save the daily feed if issues continue to arise. • Please continue to document any concerns that parents or staff have, documentation does not need to be formal, but incidents, dates and times are important. • A daily AM and PM health/visual check may be something to consider implementing when each child arrives and departs for the day. The Union County Health Department has several examples, if needed. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. I explained that due to the substantiation of the allegation could result in an Administrative Action. The current compliance history was reviewed with the facility at the close of the visit. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. In closing I reviewed the visit summary and asked if she had any questions and she stated that at this time they stated that they did not. I encouraged them that if they have any questions or concerns to feel free to contact me at Traci.Meyer@dhhs.nc.gov or 704-594-0041. Thank you for your assistance today. Traci Meyer Carpenter Childcare Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: 0126-090L Visit Date: 1/21/2026 Number Present: 13 Completed Date: 1/21/2026 Age: From 0 To 5 Total Minutes: 227 Time In: 09:13 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to conduct an investigation of a complaint, Case #1026-090L of violations of child care rules and regulation. Upon arrival I explained the reason for my visit to Ms. A. Bayiha, Director and I explained the reason for my visit. The facility operates with a five-star license with restrictions to first and second shift care, meets enhanced ratios and enhanced space. Interviews: Interviews were conducted with the director, and the infant room teacher present during the visit. When speaking with the Director, she was aware of the incident(s) and was able to speak to a recent Law Enforcement visit on 1-7-26, where the City of Monroe Officers spoke with her about some parental concerns involving a child. She stated she relayed to the officers, that the Owner had reviewed the incident over video, and saw nothing concerning. She also stated that the Owner shared this information with the family. She stated that a family arrived with Law Enforcement to retrieve the child’s items and the items were given to the Officer. Ms. Bayiha also stated that another child has recently been disenrolled based on a family situation. One parent allegedly stated different facts from the other parent, and this caused the child to go to another facility closer to home. In reference to the complaint that a teacher physically hit and pinched a child in her care, there was no indication of that allegation during today’s visit. There was camera footage, and during a previous visit the Owner reported it was not saved but she saw nothing concerning. When speaking to the teacher involved with the incident, she denied hurting any children in her care. She stated she was moved from the classroom with the older children to the infant/toddler classroom and the teacher in the infant/toddler classroom was moved to the classroom with the older children. She stated that the former infant/toddler teacher did not appear happy with the move and later the facility let her go. This was confirmed by the Director and Owner during a previous visit and again today. In reference to bite marks on the child, no photographic evidence was provided at this time. There was photographic evidence of a child with some bruises on his arm, and what appeared to be a bug bite, that was raised on his forehead. There was not a date associated with the photographs viewed and it was not determined, at this time, what the bruise marks were from. More information could be needed. In reference to the TV being left on all day, when I arrived the children in both aged care groups were participating in care related activities including art projects and feeding. No TV was on in the facility. I did ask Ms. Bayiha what they used the TV’s for, and she replied for music at nap time. We discussed a cover for the TV or using a noise machine to remain in compliance. In reference to children allowed in the kitchen, the facility has a finger-print-based lock system on the office, and kitchen doors. No children were observed to be in the kitchen. In reference to a sixteen (16) year old caregiver in the infant classroom, there is one teenager on file listed as a volunteer, no evidence of her age was on file. As long as the following rules are followed, this is appropriate. I was not able to confirm the volunteers‘ age. • 10A NCAC 09 .0102 DEFINITIONS (56) "Volunteer" means a person who works in a child care facility and is not counted in staff/child ratio, does not have unsupervised contact with children, and is not monetarily compensated by the facility. A person who is at least 13 years of age, but less than 16 years age, may work on a volunteer basis, as long as he or she is supervised by and works with a staff person who is at least 21 years of age and meets staff qualification requirements • 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS •10A NCAC 09 .0703 GENERAL STATUTORY REQUIREMENTS Video was live streamed and is not saved. The following items were monitored during today’s visit Supervision, Staff/Child Ratios, Adequate and Approved Space, Permit Restrictions, and developmentally appropriate activities. Thirteen (13) children were present at the time of the visit with more children arriving for second (2nd) shift. One violation was observed during today’s visit. Due to the nature of the complaint and the involvement of local Law Enforcement, a return visit will be made. Violation Number Comment Rule 1888 On or before the first day of work, the operator did not verify the age of the volunteer and/or substitute provider and/or documentation of date of birth was not maintained in the individual's personnel file. A volunteer's file did not have confirmation of date of birth to verify age. .0703(b) I provided information regarding whenever there is a substantiation of the allegation it may result in an Administrative Action. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. The violations not corrected during the visit must be corrected immediately. On or before 2/3/2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-three (83%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance: •The Union County Health Department offers free technical assistance of safe sleep policies and is always available to assist as needed. I would recommend a session with Beth St. Martin or Fran Hoover if the facility feels more guidance is needed. Today I shared with the teachers in the room that serves infants, when an infant falls asleep, the child is moved to their crib and placed on their backs. Any strings or pacifier clips should be removed from the child’s pacifier before they are placed down to sleep. If an older toddler falls asleep in the room, pick that child up and place them on their back on an approved cot or mat. Additionally, you may wake that child if appropriate. •Staff files are more organized and easier to navigate. I reviewed five (5), and offered technical assistance. I directed her to the DCDEE website https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/On-Going-Training •If a technical assistance visit is needed for file review, we discussed the first week of February, 2026 and Ms. Bayiha will reach out with a time and date. I would also recommend Ms. Bayiha completing the same “director/administrator” level trainings as the Owner. For example, BSAC, Playground Safety, and EPR. •A Pre-Service Administrator form was left for Ms. Bayiha to complete. Ms. Iheme will need to review and sign off on the form before submitting back to me. • Some suggestions are bulleted below, o Anyone who is volunteering in the facility, their file should be clearly marked as a volunteer, so the appropriate paperwork is reviewed. o Training required in the first two (2) and six (6) weeks should be documented in the appropriate timeline. o The TB, Health Questionnaire and Medical Assessment should be maintained in a separate file from the overall personnel file. o CRP and FA by an approved agency should be completed within the first ninety (90) days of hire. o Staff Development Plans, Annual Staff Evaluations, Operating Policies, Personnel policies and if applicable Aquatic policies should be present in the staff’s file. They should also be modified and updated as changes occur. The CQI form link is below and may be used and a document will be sent in the near future. o Each staff member needs to have a signed copy of acknowledgement of Shaken Baby Head Trauma Policy on file prior to caring for children ages zero (0) to five (5) years old. o On-going training is based on years’ experience and education. The DCDEE website has more information on which trainings are approved, and how many hours are required. o All staff should be trained on the EPR plan, and it should be reviewed annually or as changes occur. o All staffed should be trained on the EMC plan, and it should be reviewed annually or as changes occur. • Review the safety policy regarding former parents and staff. If one is not in place, reach out to local Law Enforcement for guidance in this area. • Medications given to children on an as needed basis need parental permission and signed documentation. Please refer to o 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (8) A parent may give a caregiver standing authorization to administer a single weight-appropriate dose of acetaminophen to a child in the event the child has a fever and a parent cannot be reached. The authorization shall be in writing and shall contain: (a) the child's name; (b) the signature of the parent; (c) the date the authorization was signed by the parent; and (d) the date that the authorization ends or a statement that the authorization is valid until withdrawn by the parent in writing. • If the facility uses volunteers or uncompensated providers, a comprehensive plan should be implemented in accordance with North Carolina rules. We reviewed a DCDEE Checklist pertaining to documents needed for all volunteers or uncompensated providers. • The facility has a video feed, it may be beneficial to invest in a way to save the daily feed if issues continue to arise. • Please continue to document any concerns that parents or staff have, documentation does not need to be formal, but incidents, dates and times are important. • A daily AM and PM health/visual check may be something to consider implementing when each child arrives and departs for the day. The Union County Health Department has several examples, if needed. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. I explained that due to the substantiation of the allegation could result in an Administrative Action. The current compliance history was reviewed with the facility at the close of the visit. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. In closing I reviewed the visit summary and asked if she had any questions and she stated that at this time they stated that they did not. I encouraged them that if they have any questions or concerns to feel free to contact me at Traci.Meyer@dhhs.nc.gov or 704-594-0041. Thank you for your assistance today. Traci Meyer Carpenter Childcare Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0703 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: 0126-090L Visit Date: 1/21/2026 Number Present: 13 Completed Date: 1/21/2026 Age: From 0 To 5 Total Minutes: 227 Time In: 09:13 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to conduct an investigation of a complaint, Case #1026-090L of violations of child care rules and regulation. Upon arrival I explained the reason for my visit to Ms. A. Bayiha, Director and I explained the reason for my visit. The facility operates with a five-star license with restrictions to first and second shift care, meets enhanced ratios and enhanced space. Interviews: Interviews were conducted with the director, and the infant room teacher present during the visit. When speaking with the Director, she was aware of the incident(s) and was able to speak to a recent Law Enforcement visit on 1-7-26, where the City of Monroe Officers spoke with her about some parental concerns involving a child. She stated she relayed to the officers, that the Owner had reviewed the incident over video, and saw nothing concerning. She also stated that the Owner shared this information with the family. She stated that a family arrived with Law Enforcement to retrieve the child’s items and the items were given to the Officer. Ms. Bayiha also stated that another child has recently been disenrolled based on a family situation. One parent allegedly stated different facts from the other parent, and this caused the child to go to another facility closer to home. In reference to the complaint that a teacher physically hit and pinched a child in her care, there was no indication of that allegation during today’s visit. There was camera footage, and during a previous visit the Owner reported it was not saved but she saw nothing concerning. When speaking to the teacher involved with the incident, she denied hurting any children in her care. She stated she was moved from the classroom with the older children to the infant/toddler classroom and the teacher in the infant/toddler classroom was moved to the classroom with the older children. She stated that the former infant/toddler teacher did not appear happy with the move and later the facility let her go. This was confirmed by the Director and Owner during a previous visit and again today. In reference to bite marks on the child, no photographic evidence was provided at this time. There was photographic evidence of a child with some bruises on his arm, and what appeared to be a bug bite, that was raised on his forehead. There was not a date associated with the photographs viewed and it was not determined, at this time, what the bruise marks were from. More information could be needed. In reference to the TV being left on all day, when I arrived the children in both aged care groups were participating in care related activities including art projects and feeding. No TV was on in the facility. I did ask Ms. Bayiha what they used the TV’s for, and she replied for music at nap time. We discussed a cover for the TV or using a noise machine to remain in compliance. In reference to children allowed in the kitchen, the facility has a finger-print-based lock system on the office, and kitchen doors. No children were observed to be in the kitchen. In reference to a sixteen (16) year old caregiver in the infant classroom, there is one teenager on file listed as a volunteer, no evidence of her age was on file. As long as the following rules are followed, this is appropriate. I was not able to confirm the volunteers‘ age. • 10A NCAC 09 .0102 DEFINITIONS (56) "Volunteer" means a person who works in a child care facility and is not counted in staff/child ratio, does not have unsupervised contact with children, and is not monetarily compensated by the facility. A person who is at least 13 years of age, but less than 16 years age, may work on a volunteer basis, as long as he or she is supervised by and works with a staff person who is at least 21 years of age and meets staff qualification requirements • 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS •10A NCAC 09 .0703 GENERAL STATUTORY REQUIREMENTS Video was live streamed and is not saved. The following items were monitored during today’s visit Supervision, Staff/Child Ratios, Adequate and Approved Space, Permit Restrictions, and developmentally appropriate activities. Thirteen (13) children were present at the time of the visit with more children arriving for second (2nd) shift. One violation was observed during today’s visit. Due to the nature of the complaint and the involvement of local Law Enforcement, a return visit will be made. Violation Number Comment Rule 1888 On or before the first day of work, the operator did not verify the age of the volunteer and/or substitute provider and/or documentation of date of birth was not maintained in the individual's personnel file. A volunteer's file did not have confirmation of date of birth to verify age. .0703(b) I provided information regarding whenever there is a substantiation of the allegation it may result in an Administrative Action. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. The violations not corrected during the visit must be corrected immediately. On or before 2/3/2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-three (83%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance: •The Union County Health Department offers free technical assistance of safe sleep policies and is always available to assist as needed. I would recommend a session with Beth St. Martin or Fran Hoover if the facility feels more guidance is needed. Today I shared with the teachers in the room that serves infants, when an infant falls asleep, the child is moved to their crib and placed on their backs. Any strings or pacifier clips should be removed from the child’s pacifier before they are placed down to sleep. If an older toddler falls asleep in the room, pick that child up and place them on their back on an approved cot or mat. Additionally, you may wake that child if appropriate. •Staff files are more organized and easier to navigate. I reviewed five (5), and offered technical assistance. I directed her to the DCDEE website https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/On-Going-Training •If a technical assistance visit is needed for file review, we discussed the first week of February, 2026 and Ms. Bayiha will reach out with a time and date. I would also recommend Ms. Bayiha completing the same “director/administrator” level trainings as the Owner. For example, BSAC, Playground Safety, and EPR. •A Pre-Service Administrator form was left for Ms. Bayiha to complete. Ms. Iheme will need to review and sign off on the form before submitting back to me. • Some suggestions are bulleted below, o Anyone who is volunteering in the facility, their file should be clearly marked as a volunteer, so the appropriate paperwork is reviewed. o Training required in the first two (2) and six (6) weeks should be documented in the appropriate timeline. o The TB, Health Questionnaire and Medical Assessment should be maintained in a separate file from the overall personnel file. o CRP and FA by an approved agency should be completed within the first ninety (90) days of hire. o Staff Development Plans, Annual Staff Evaluations, Operating Policies, Personnel policies and if applicable Aquatic policies should be present in the staff’s file. They should also be modified and updated as changes occur. The CQI form link is below and may be used and a document will be sent in the near future. o Each staff member needs to have a signed copy of acknowledgement of Shaken Baby Head Trauma Policy on file prior to caring for children ages zero (0) to five (5) years old. o On-going training is based on years’ experience and education. The DCDEE website has more information on which trainings are approved, and how many hours are required. o All staff should be trained on the EPR plan, and it should be reviewed annually or as changes occur. o All staffed should be trained on the EMC plan, and it should be reviewed annually or as changes occur. • Review the safety policy regarding former parents and staff. If one is not in place, reach out to local Law Enforcement for guidance in this area. • Medications given to children on an as needed basis need parental permission and signed documentation. Please refer to o 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (8) A parent may give a caregiver standing authorization to administer a single weight-appropriate dose of acetaminophen to a child in the event the child has a fever and a parent cannot be reached. The authorization shall be in writing and shall contain: (a) the child's name; (b) the signature of the parent; (c) the date the authorization was signed by the parent; and (d) the date that the authorization ends or a statement that the authorization is valid until withdrawn by the parent in writing. • If the facility uses volunteers or uncompensated providers, a comprehensive plan should be implemented in accordance with North Carolina rules. We reviewed a DCDEE Checklist pertaining to documents needed for all volunteers or uncompensated providers. • The facility has a video feed, it may be beneficial to invest in a way to save the daily feed if issues continue to arise. • Please continue to document any concerns that parents or staff have, documentation does not need to be formal, but incidents, dates and times are important. • A daily AM and PM health/visual check may be something to consider implementing when each child arrives and departs for the day. The Union County Health Department has several examples, if needed. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. I explained that due to the substantiation of the allegation could result in an Administrative Action. The current compliance history was reviewed with the facility at the close of the visit. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. In closing I reviewed the visit summary and asked if she had any questions and she stated that at this time they stated that they did not. I encouraged them that if they have any questions or concerns to feel free to contact me at Traci.Meyer@dhhs.nc.gov or 704-594-0041. Thank you for your assistance today. Traci Meyer Carpenter Childcare Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: 0126-090L Visit Date: 1/21/2026 Number Present: 13 Completed Date: 1/21/2026 Age: From 0 To 5 Total Minutes: 227 Time In: 09:13 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to conduct an investigation of a complaint, Case #1026-090L of violations of child care rules and regulation. Upon arrival I explained the reason for my visit to Ms. A. Bayiha, Director and I explained the reason for my visit. The facility operates with a five-star license with restrictions to first and second shift care, meets enhanced ratios and enhanced space. Interviews: Interviews were conducted with the director, and the infant room teacher present during the visit. When speaking with the Director, she was aware of the incident(s) and was able to speak to a recent Law Enforcement visit on 1-7-26, where the City of Monroe Officers spoke with her about some parental concerns involving a child. She stated she relayed to the officers, that the Owner had reviewed the incident over video, and saw nothing concerning. She also stated that the Owner shared this information with the family. She stated that a family arrived with Law Enforcement to retrieve the child’s items and the items were given to the Officer. Ms. Bayiha also stated that another child has recently been disenrolled based on a family situation. One parent allegedly stated different facts from the other parent, and this caused the child to go to another facility closer to home. In reference to the complaint that a teacher physically hit and pinched a child in her care, there was no indication of that allegation during today’s visit. There was camera footage, and during a previous visit the Owner reported it was not saved but she saw nothing concerning. When speaking to the teacher involved with the incident, she denied hurting any children in her care. She stated she was moved from the classroom with the older children to the infant/toddler classroom and the teacher in the infant/toddler classroom was moved to the classroom with the older children. She stated that the former infant/toddler teacher did not appear happy with the move and later the facility let her go. This was confirmed by the Director and Owner during a previous visit and again today. In reference to bite marks on the child, no photographic evidence was provided at this time. There was photographic evidence of a child with some bruises on his arm, and what appeared to be a bug bite, that was raised on his forehead. There was not a date associated with the photographs viewed and it was not determined, at this time, what the bruise marks were from. More information could be needed. In reference to the TV being left on all day, when I arrived the children in both aged care groups were participating in care related activities including art projects and feeding. No TV was on in the facility. I did ask Ms. Bayiha what they used the TV’s for, and she replied for music at nap time. We discussed a cover for the TV or using a noise machine to remain in compliance. In reference to children allowed in the kitchen, the facility has a finger-print-based lock system on the office, and kitchen doors. No children were observed to be in the kitchen. In reference to a sixteen (16) year old caregiver in the infant classroom, there is one teenager on file listed as a volunteer, no evidence of her age was on file. As long as the following rules are followed, this is appropriate. I was not able to confirm the volunteers‘ age. • 10A NCAC 09 .0102 DEFINITIONS (56) "Volunteer" means a person who works in a child care facility and is not counted in staff/child ratio, does not have unsupervised contact with children, and is not monetarily compensated by the facility. A person who is at least 13 years of age, but less than 16 years age, may work on a volunteer basis, as long as he or she is supervised by and works with a staff person who is at least 21 years of age and meets staff qualification requirements • 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS •10A NCAC 09 .0703 GENERAL STATUTORY REQUIREMENTS Video was live streamed and is not saved. The following items were monitored during today’s visit Supervision, Staff/Child Ratios, Adequate and Approved Space, Permit Restrictions, and developmentally appropriate activities. Thirteen (13) children were present at the time of the visit with more children arriving for second (2nd) shift. One violation was observed during today’s visit. Due to the nature of the complaint and the involvement of local Law Enforcement, a return visit will be made. Violation Number Comment Rule 1888 On or before the first day of work, the operator did not verify the age of the volunteer and/or substitute provider and/or documentation of date of birth was not maintained in the individual's personnel file. A volunteer's file did not have confirmation of date of birth to verify age. .0703(b) I provided information regarding whenever there is a substantiation of the allegation it may result in an Administrative Action. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. The violations not corrected during the visit must be corrected immediately. On or before 2/3/2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-three (83%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance: •The Union County Health Department offers free technical assistance of safe sleep policies and is always available to assist as needed. I would recommend a session with Beth St. Martin or Fran Hoover if the facility feels more guidance is needed. Today I shared with the teachers in the room that serves infants, when an infant falls asleep, the child is moved to their crib and placed on their backs. Any strings or pacifier clips should be removed from the child’s pacifier before they are placed down to sleep. If an older toddler falls asleep in the room, pick that child up and place them on their back on an approved cot or mat. Additionally, you may wake that child if appropriate. •Staff files are more organized and easier to navigate. I reviewed five (5), and offered technical assistance. I directed her to the DCDEE website https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/On-Going-Training •If a technical assistance visit is needed for file review, we discussed the first week of February, 2026 and Ms. Bayiha will reach out with a time and date. I would also recommend Ms. Bayiha completing the same “director/administrator” level trainings as the Owner. For example, BSAC, Playground Safety, and EPR. •A Pre-Service Administrator form was left for Ms. Bayiha to complete. Ms. Iheme will need to review and sign off on the form before submitting back to me. • Some suggestions are bulleted below, o Anyone who is volunteering in the facility, their file should be clearly marked as a volunteer, so the appropriate paperwork is reviewed. o Training required in the first two (2) and six (6) weeks should be documented in the appropriate timeline. o The TB, Health Questionnaire and Medical Assessment should be maintained in a separate file from the overall personnel file. o CRP and FA by an approved agency should be completed within the first ninety (90) days of hire. o Staff Development Plans, Annual Staff Evaluations, Operating Policies, Personnel policies and if applicable Aquatic policies should be present in the staff’s file. They should also be modified and updated as changes occur. The CQI form link is below and may be used and a document will be sent in the near future. o Each staff member needs to have a signed copy of acknowledgement of Shaken Baby Head Trauma Policy on file prior to caring for children ages zero (0) to five (5) years old. o On-going training is based on years’ experience and education. The DCDEE website has more information on which trainings are approved, and how many hours are required. o All staff should be trained on the EPR plan, and it should be reviewed annually or as changes occur. o All staffed should be trained on the EMC plan, and it should be reviewed annually or as changes occur. • Review the safety policy regarding former parents and staff. If one is not in place, reach out to local Law Enforcement for guidance in this area. • Medications given to children on an as needed basis need parental permission and signed documentation. Please refer to o 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (8) A parent may give a caregiver standing authorization to administer a single weight-appropriate dose of acetaminophen to a child in the event the child has a fever and a parent cannot be reached. The authorization shall be in writing and shall contain: (a) the child's name; (b) the signature of the parent; (c) the date the authorization was signed by the parent; and (d) the date that the authorization ends or a statement that the authorization is valid until withdrawn by the parent in writing. • If the facility uses volunteers or uncompensated providers, a comprehensive plan should be implemented in accordance with North Carolina rules. We reviewed a DCDEE Checklist pertaining to documents needed for all volunteers or uncompensated providers. • The facility has a video feed, it may be beneficial to invest in a way to save the daily feed if issues continue to arise. • Please continue to document any concerns that parents or staff have, documentation does not need to be formal, but incidents, dates and times are important. • A daily AM and PM health/visual check may be something to consider implementing when each child arrives and departs for the day. The Union County Health Department has several examples, if needed. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. I explained that due to the substantiation of the allegation could result in an Administrative Action. The current compliance history was reviewed with the facility at the close of the visit. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. In closing I reviewed the visit summary and asked if she had any questions and she stated that at this time they stated that they did not. I encouraged them that if they have any questions or concerns to feel free to contact me at Traci.Meyer@dhhs.nc.gov or 704-594-0041. Thank you for your assistance today. Traci Meyer Carpenter Childcare Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: 0126-090L Visit Date: 1/21/2026 Number Present: 13 Completed Date: 1/21/2026 Age: From 0 To 5 Total Minutes: 227 Time In: 09:13 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to conduct an investigation of a complaint, Case #1026-090L of violations of child care rules and regulation. Upon arrival I explained the reason for my visit to Ms. A. Bayiha, Director and I explained the reason for my visit. The facility operates with a five-star license with restrictions to first and second shift care, meets enhanced ratios and enhanced space. Interviews: Interviews were conducted with the director, and the infant room teacher present during the visit. When speaking with the Director, she was aware of the incident(s) and was able to speak to a recent Law Enforcement visit on 1-7-26, where the City of Monroe Officers spoke with her about some parental concerns involving a child. She stated she relayed to the officers, that the Owner had reviewed the incident over video, and saw nothing concerning. She also stated that the Owner shared this information with the family. She stated that a family arrived with Law Enforcement to retrieve the child’s items and the items were given to the Officer. Ms. Bayiha also stated that another child has recently been disenrolled based on a family situation. One parent allegedly stated different facts from the other parent, and this caused the child to go to another facility closer to home. In reference to the complaint that a teacher physically hit and pinched a child in her care, there was no indication of that allegation during today’s visit. There was camera footage, and during a previous visit the Owner reported it was not saved but she saw nothing concerning. When speaking to the teacher involved with the incident, she denied hurting any children in her care. She stated she was moved from the classroom with the older children to the infant/toddler classroom and the teacher in the infant/toddler classroom was moved to the classroom with the older children. She stated that the former infant/toddler teacher did not appear happy with the move and later the facility let her go. This was confirmed by the Director and Owner during a previous visit and again today. In reference to bite marks on the child, no photographic evidence was provided at this time. There was photographic evidence of a child with some bruises on his arm, and what appeared to be a bug bite, that was raised on his forehead. There was not a date associated with the photographs viewed and it was not determined, at this time, what the bruise marks were from. More information could be needed. In reference to the TV being left on all day, when I arrived the children in both aged care groups were participating in care related activities including art projects and feeding. No TV was on in the facility. I did ask Ms. Bayiha what they used the TV’s for, and she replied for music at nap time. We discussed a cover for the TV or using a noise machine to remain in compliance. In reference to children allowed in the kitchen, the facility has a finger-print-based lock system on the office, and kitchen doors. No children were observed to be in the kitchen. In reference to a sixteen (16) year old caregiver in the infant classroom, there is one teenager on file listed as a volunteer, no evidence of her age was on file. As long as the following rules are followed, this is appropriate. I was not able to confirm the volunteers‘ age. • 10A NCAC 09 .0102 DEFINITIONS (56) "Volunteer" means a person who works in a child care facility and is not counted in staff/child ratio, does not have unsupervised contact with children, and is not monetarily compensated by the facility. A person who is at least 13 years of age, but less than 16 years age, may work on a volunteer basis, as long as he or she is supervised by and works with a staff person who is at least 21 years of age and meets staff qualification requirements • 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS •10A NCAC 09 .0703 GENERAL STATUTORY REQUIREMENTS Video was live streamed and is not saved. The following items were monitored during today’s visit Supervision, Staff/Child Ratios, Adequate and Approved Space, Permit Restrictions, and developmentally appropriate activities. Thirteen (13) children were present at the time of the visit with more children arriving for second (2nd) shift. One violation was observed during today’s visit. Due to the nature of the complaint and the involvement of local Law Enforcement, a return visit will be made. Violation Number Comment Rule 1888 On or before the first day of work, the operator did not verify the age of the volunteer and/or substitute provider and/or documentation of date of birth was not maintained in the individual's personnel file. A volunteer's file did not have confirmation of date of birth to verify age. .0703(b) I provided information regarding whenever there is a substantiation of the allegation it may result in an Administrative Action. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. The violations not corrected during the visit must be corrected immediately. On or before 2/3/2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-three (83%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance: •The Union County Health Department offers free technical assistance of safe sleep policies and is always available to assist as needed. I would recommend a session with Beth St. Martin or Fran Hoover if the facility feels more guidance is needed. Today I shared with the teachers in the room that serves infants, when an infant falls asleep, the child is moved to their crib and placed on their backs. Any strings or pacifier clips should be removed from the child’s pacifier before they are placed down to sleep. If an older toddler falls asleep in the room, pick that child up and place them on their back on an approved cot or mat. Additionally, you may wake that child if appropriate. •Staff files are more organized and easier to navigate. I reviewed five (5), and offered technical assistance. I directed her to the DCDEE website https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/On-Going-Training •If a technical assistance visit is needed for file review, we discussed the first week of February, 2026 and Ms. Bayiha will reach out with a time and date. I would also recommend Ms. Bayiha completing the same “director/administrator” level trainings as the Owner. For example, BSAC, Playground Safety, and EPR. •A Pre-Service Administrator form was left for Ms. Bayiha to complete. Ms. Iheme will need to review and sign off on the form before submitting back to me. • Some suggestions are bulleted below, o Anyone who is volunteering in the facility, their file should be clearly marked as a volunteer, so the appropriate paperwork is reviewed. o Training required in the first two (2) and six (6) weeks should be documented in the appropriate timeline. o The TB, Health Questionnaire and Medical Assessment should be maintained in a separate file from the overall personnel file. o CRP and FA by an approved agency should be completed within the first ninety (90) days of hire. o Staff Development Plans, Annual Staff Evaluations, Operating Policies, Personnel policies and if applicable Aquatic policies should be present in the staff’s file. They should also be modified and updated as changes occur. The CQI form link is below and may be used and a document will be sent in the near future. o Each staff member needs to have a signed copy of acknowledgement of Shaken Baby Head Trauma Policy on file prior to caring for children ages zero (0) to five (5) years old. o On-going training is based on years’ experience and education. The DCDEE website has more information on which trainings are approved, and how many hours are required. o All staff should be trained on the EPR plan, and it should be reviewed annually or as changes occur. o All staffed should be trained on the EMC plan, and it should be reviewed annually or as changes occur. • Review the safety policy regarding former parents and staff. If one is not in place, reach out to local Law Enforcement for guidance in this area. • Medications given to children on an as needed basis need parental permission and signed documentation. Please refer to o 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (8) A parent may give a caregiver standing authorization to administer a single weight-appropriate dose of acetaminophen to a child in the event the child has a fever and a parent cannot be reached. The authorization shall be in writing and shall contain: (a) the child's name; (b) the signature of the parent; (c) the date the authorization was signed by the parent; and (d) the date that the authorization ends or a statement that the authorization is valid until withdrawn by the parent in writing. • If the facility uses volunteers or uncompensated providers, a comprehensive plan should be implemented in accordance with North Carolina rules. We reviewed a DCDEE Checklist pertaining to documents needed for all volunteers or uncompensated providers. • The facility has a video feed, it may be beneficial to invest in a way to save the daily feed if issues continue to arise. • Please continue to document any concerns that parents or staff have, documentation does not need to be formal, but incidents, dates and times are important. • A daily AM and PM health/visual check may be something to consider implementing when each child arrives and departs for the day. The Union County Health Department has several examples, if needed. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. I explained that due to the substantiation of the allegation could result in an Administrative Action. The current compliance history was reviewed with the facility at the close of the visit. If an Administrative Action is issued it will be a tool that will provide supports in an effort to ensure that incidents like this do not occur again and that the quality of care is increased in your program. In closing I reviewed the visit summary and asked if she had any questions and she stated that at this time they stated that they did not. I encouraged them that if they have any questions or concerns to feel free to contact me at Traci.Meyer@dhhs.nc.gov or 704-594-0041. Thank you for your assistance today. Traci Meyer Carpenter Childcare Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/17/2025 Number Present: 24 Completed Date: 7/17/2025 Age: From 0 To 9 Total Minutes: 319 Time In: 09:00 AM Time Out: 02:19 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. M. Harrell and I shared the reason for the visit, Ms. Iheme was called and was on her way to the facility. Ms. Iheme accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) Star Center License. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Loving Care LLC and SoSID #: 2845919 and is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including the kitchen, three (3) licensed classrooms, the outdoor learning space and the vehicles used to transport. Program Records: We reviewed all the required records and were compliance Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 7/15/25 •Emergency drill was conducted on 5/15/25 •Fire inspection is current for they year 2025 and was previously verified •Playground inspection was completed on 7/15/25. •Sanitation inspection was conducted on June 12th, 2025. •EPR manual was completed on line in 2025 but was not able to be printed. Ms. Iheme will contact the EPR technical support. •Incident logs and sheets were up to date an in compliance. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infants and toddler aged children were participating in free choice play, and personal care routines such as diaper changing and napping. I discussed with the infant room teacher that infants who fall asleep in a swing must be moved to the crib immediately. She stated the child had just fallen asleep and she was moving them. The temperature in the infant room was seventy-four (74) degrees when I arrived and it was slowly moving towards an acceptable temperature. When checked again the temperature was seventy-one (71) degrees. Children in the rooms that serve children who are preschool and school aged were participating in outdoor learning time and transitioning inside to hand washing and lunch time. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Staff Records: The staff-training worksheet was completed prior to the visit and one was completed during the visit with Ms. Iheme’s review. I reviewed all staff files. Please refer to the staff/training worksheet to review which files were monitored. Children’s Records: There are twenty-four (24) children on first (1st) shift and thirteen (13) children on second (2nd ) shift enrolled in this center. Today there twenty-one (21) first (1st) shift children present and three (3) second (2nd) shift children present. Six (6) files were reviewed today, please refer to the children’s worksheet to review which files were monitored. Medication: All emergency and other medications were reviewed today and one (1) was out of compliance. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The menu and allergy list was posted and the children were having meat-lovers pizza (with a cheese only option), mixed vegetables, mango and milk for lunch. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date and confirmed. Seventeen (17) violations were observed today. One (1) was corrected during the visit. Due to the number of violations cited during this visit a follow up visit may be made. The violations are as follows: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One (1) child enrolled did not have proof that the NC Child Care Law was received. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space two (2) and space one (3) there were electrical outlets uncovered. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child in space two (2) has an expired permission slip for emergency medication. .0803(12) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The EMC was not reviewed annually with staff members M.H, C.R, N.P, and O.B. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Two (2) children enrolled in the center did not have proof on file that the families were given and/or explained the safe sleep policy. 10A NCAC 09 .0606(c) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have an annual health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have emergency information files updated annually or as changes occurred on file. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Two (2) children enrolled did not have proof in their files that they were notified of the operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) children's file did not have proof that a parent participation plan was discussed upon enrollment. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children did not have a signed or dated statement that the discipline policy was reviewed and received upon enrollment. .1804(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff member's N.P, O.B, M.H, and C.R. have not reviewed the EPR plan annually. .0607(e) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff members M.H, S.C, N.P, and O.B. have not reviewed or documented review of the EPR file. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) enrolled children did not have proof of a signed tobacco restriction policy on file. .0604(j) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member's Ch. I, O.B, I.H, M.H, C.R, S.C, and C.I did not have a separate file for TB forms and Health Questionnaires. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. There was no record of staff member C.S. completing health and safety training within first year of employment. .1102(a) 1902 The professional development plan was not reviewed annually. Staff member's O.B and C.R. did not have a professional development plan on file. .1104 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) children did not have a prevention of shaken baby syndrome and abusive head trauma policy on file. .0608(b)(1-6) The violations not corrected during the visit must be corrected immediately. On or before 7/30/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-two (82%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •As a reminder, each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Today we discussed 0A NCAC 09 .0515 PARENT PARTICIPATION which states (a) Each center shall have a plan that will encourage parent participation and inform parents about the program and its services. The plan shall be discussed with parents on or before the child's first day of attendance and shall be posted in the center or a copy shall be given to parents on or before the child's first day of attendance. (b)The plan shall include the following: (1) a procedure for registering a child for child care that involves both parents when possible and that encourages a visit to the center by the child and the child's parents before the child begins attending the center; (2) opportunities for caregiving staff to meet with parents on a regular basis to discuss their child's needs and progress and to exchange information about the program; (3) activities that provide parents opportunities to participate in the center's program on an individual basis and as a group; (4) a procedure for parents who need information or have complaints about the child care program. •On-going training has to be completed for each staff member it is required for, today we discussed when on-going training was due and if not completed there are violations that could be cited. •Health and Safety Trainings are to be completed within the staff’s first year at the facility, and again in the next five (5) years. We discussed when a staff member transfers to this facility and the rules that apply. •Orientation training is required to complete six (6) clock hours in the first two (2) weeks and noted on the orientation form and the rest of the required training hours must be completed in the first six (6) weeks. •Children’s medical forms must document all the information required by the Division of Child Development and Early Education. •Ms. Iheme stated they have begun to use an on-line attendance and communication software and is in the middle of transferring some children’s information and daily attendance to that platform. We discussed making sure that if the software was not available, that a paper copy of required documents is available for review. •Unless a policy is required in your parent handbook about parents bringing in snacks from home, a child who wants to eat snacks and meals from home needs to fill out a nutrition-opt out form. The form is on the DCDEE website. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (d) offers all rules pertaining to snacks/meals from home. •We discussed when using a standardized form for medications, diaper creams and/or sunscreens where no specific brand is listed, to make sure the parent knows the variety of options to be used and if generic medications will be used. •The EPR plan and Emergency Medical Care Plan are to be reviewed at least annually and when changes occur with all staff. Consider adding a reminder to a staff meeting the month before your Annual Compliance expected visit to complete this task. The same idea could be used for Health Questionnaires and Emergency Information forms for staff. •Please take the time to separate the TB test form(s), staff medical assessment form, and health questionnaire forms into their own file. Some facilities use an envelope system, or a different colored file inside the staff file. •A lot of the forms today, I was not able to locate, consider using the staff file check list as a guide to having an order to all forms needed for each staff. Tabs could also be used or consider delegating this to another Administrator. •Job descriptions should also be in each persons folder, this includes more seasoned staff whose tenue is long. Consider a file, again within the personnel file, just for the Application, Job Description. Staff Development Plan, and Annual Evaluation. Try looking at a classification folders with three (3) pocket dividers to help with this task. •Make sure the infant room, where infants sleep is within temperature boundaries, it is not to exceed seventy-five (75) degrees. Also consider posting on the infants cribs if they can roll over to their backs or not. When prefilling out dates on the infant safe sleep log, make sure that they have the month, day and year. Keep in mind the first check staff is performing on an infant for safe sleep is when they lay them in the crib or on a mat. Then it’s every fifteen (15) minutes until they are awake. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. At the conclusion of the visit summary review, Ms. Iheme and I discussed a possible administrative action from a previous complaint visit. I shared with her timing, and what the process looked like when/if an action was received. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/17/2025 Number Present: 24 Completed Date: 7/17/2025 Age: From 0 To 9 Total Minutes: 319 Time In: 09:00 AM Time Out: 02:19 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. M. Harrell and I shared the reason for the visit, Ms. Iheme was called and was on her way to the facility. Ms. Iheme accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) Star Center License. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Loving Care LLC and SoSID #: 2845919 and is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including the kitchen, three (3) licensed classrooms, the outdoor learning space and the vehicles used to transport. Program Records: We reviewed all the required records and were compliance Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 7/15/25 •Emergency drill was conducted on 5/15/25 •Fire inspection is current for they year 2025 and was previously verified •Playground inspection was completed on 7/15/25. •Sanitation inspection was conducted on June 12th, 2025. •EPR manual was completed on line in 2025 but was not able to be printed. Ms. Iheme will contact the EPR technical support. •Incident logs and sheets were up to date an in compliance. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infants and toddler aged children were participating in free choice play, and personal care routines such as diaper changing and napping. I discussed with the infant room teacher that infants who fall asleep in a swing must be moved to the crib immediately. She stated the child had just fallen asleep and she was moving them. The temperature in the infant room was seventy-four (74) degrees when I arrived and it was slowly moving towards an acceptable temperature. When checked again the temperature was seventy-one (71) degrees. Children in the rooms that serve children who are preschool and school aged were participating in outdoor learning time and transitioning inside to hand washing and lunch time. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Staff Records: The staff-training worksheet was completed prior to the visit and one was completed during the visit with Ms. Iheme’s review. I reviewed all staff files. Please refer to the staff/training worksheet to review which files were monitored. Children’s Records: There are twenty-four (24) children on first (1st) shift and thirteen (13) children on second (2nd ) shift enrolled in this center. Today there twenty-one (21) first (1st) shift children present and three (3) second (2nd) shift children present. Six (6) files were reviewed today, please refer to the children’s worksheet to review which files were monitored. Medication: All emergency and other medications were reviewed today and one (1) was out of compliance. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The menu and allergy list was posted and the children were having meat-lovers pizza (with a cheese only option), mixed vegetables, mango and milk for lunch. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date and confirmed. Seventeen (17) violations were observed today. One (1) was corrected during the visit. Due to the number of violations cited during this visit a follow up visit may be made. The violations are as follows: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One (1) child enrolled did not have proof that the NC Child Care Law was received. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space two (2) and space one (3) there were electrical outlets uncovered. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child in space two (2) has an expired permission slip for emergency medication. .0803(12) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The EMC was not reviewed annually with staff members M.H, C.R, N.P, and O.B. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Two (2) children enrolled in the center did not have proof on file that the families were given and/or explained the safe sleep policy. 10A NCAC 09 .0606(c) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have an annual health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have emergency information files updated annually or as changes occurred on file. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Two (2) children enrolled did not have proof in their files that they were notified of the operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) children's file did not have proof that a parent participation plan was discussed upon enrollment. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children did not have a signed or dated statement that the discipline policy was reviewed and received upon enrollment. .1804(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff member's N.P, O.B, M.H, and C.R. have not reviewed the EPR plan annually. .0607(e) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff members M.H, S.C, N.P, and O.B. have not reviewed or documented review of the EPR file. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) enrolled children did not have proof of a signed tobacco restriction policy on file. .0604(j) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member's Ch. I, O.B, I.H, M.H, C.R, S.C, and C.I did not have a separate file for TB forms and Health Questionnaires. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. There was no record of staff member C.S. completing health and safety training within first year of employment. .1102(a) 1902 The professional development plan was not reviewed annually. Staff member's O.B and C.R. did not have a professional development plan on file. .1104 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) children did not have a prevention of shaken baby syndrome and abusive head trauma policy on file. .0608(b)(1-6) The violations not corrected during the visit must be corrected immediately. On or before 7/30/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-two (82%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •As a reminder, each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Today we discussed 0A NCAC 09 .0515 PARENT PARTICIPATION which states (a) Each center shall have a plan that will encourage parent participation and inform parents about the program and its services. The plan shall be discussed with parents on or before the child's first day of attendance and shall be posted in the center or a copy shall be given to parents on or before the child's first day of attendance. (b)The plan shall include the following: (1) a procedure for registering a child for child care that involves both parents when possible and that encourages a visit to the center by the child and the child's parents before the child begins attending the center; (2) opportunities for caregiving staff to meet with parents on a regular basis to discuss their child's needs and progress and to exchange information about the program; (3) activities that provide parents opportunities to participate in the center's program on an individual basis and as a group; (4) a procedure for parents who need information or have complaints about the child care program. •On-going training has to be completed for each staff member it is required for, today we discussed when on-going training was due and if not completed there are violations that could be cited. •Health and Safety Trainings are to be completed within the staff’s first year at the facility, and again in the next five (5) years. We discussed when a staff member transfers to this facility and the rules that apply. •Orientation training is required to complete six (6) clock hours in the first two (2) weeks and noted on the orientation form and the rest of the required training hours must be completed in the first six (6) weeks. •Children’s medical forms must document all the information required by the Division of Child Development and Early Education. •Ms. Iheme stated they have begun to use an on-line attendance and communication software and is in the middle of transferring some children’s information and daily attendance to that platform. We discussed making sure that if the software was not available, that a paper copy of required documents is available for review. •Unless a policy is required in your parent handbook about parents bringing in snacks from home, a child who wants to eat snacks and meals from home needs to fill out a nutrition-opt out form. The form is on the DCDEE website. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (d) offers all rules pertaining to snacks/meals from home. •We discussed when using a standardized form for medications, diaper creams and/or sunscreens where no specific brand is listed, to make sure the parent knows the variety of options to be used and if generic medications will be used. •The EPR plan and Emergency Medical Care Plan are to be reviewed at least annually and when changes occur with all staff. Consider adding a reminder to a staff meeting the month before your Annual Compliance expected visit to complete this task. The same idea could be used for Health Questionnaires and Emergency Information forms for staff. •Please take the time to separate the TB test form(s), staff medical assessment form, and health questionnaire forms into their own file. Some facilities use an envelope system, or a different colored file inside the staff file. •A lot of the forms today, I was not able to locate, consider using the staff file check list as a guide to having an order to all forms needed for each staff. Tabs could also be used or consider delegating this to another Administrator. •Job descriptions should also be in each persons folder, this includes more seasoned staff whose tenue is long. Consider a file, again within the personnel file, just for the Application, Job Description. Staff Development Plan, and Annual Evaluation. Try looking at a classification folders with three (3) pocket dividers to help with this task. •Make sure the infant room, where infants sleep is within temperature boundaries, it is not to exceed seventy-five (75) degrees. Also consider posting on the infants cribs if they can roll over to their backs or not. When prefilling out dates on the infant safe sleep log, make sure that they have the month, day and year. Keep in mind the first check staff is performing on an infant for safe sleep is when they lay them in the crib or on a mat. Then it’s every fifteen (15) minutes until they are awake. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. At the conclusion of the visit summary review, Ms. Iheme and I discussed a possible administrative action from a previous complaint visit. I shared with her timing, and what the process looked like when/if an action was received. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0515 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/17/2025 Number Present: 24 Completed Date: 7/17/2025 Age: From 0 To 9 Total Minutes: 319 Time In: 09:00 AM Time Out: 02:19 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. M. Harrell and I shared the reason for the visit, Ms. Iheme was called and was on her way to the facility. Ms. Iheme accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) Star Center License. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Loving Care LLC and SoSID #: 2845919 and is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including the kitchen, three (3) licensed classrooms, the outdoor learning space and the vehicles used to transport. Program Records: We reviewed all the required records and were compliance Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 7/15/25 •Emergency drill was conducted on 5/15/25 •Fire inspection is current for they year 2025 and was previously verified •Playground inspection was completed on 7/15/25. •Sanitation inspection was conducted on June 12th, 2025. •EPR manual was completed on line in 2025 but was not able to be printed. Ms. Iheme will contact the EPR technical support. •Incident logs and sheets were up to date an in compliance. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infants and toddler aged children were participating in free choice play, and personal care routines such as diaper changing and napping. I discussed with the infant room teacher that infants who fall asleep in a swing must be moved to the crib immediately. She stated the child had just fallen asleep and she was moving them. The temperature in the infant room was seventy-four (74) degrees when I arrived and it was slowly moving towards an acceptable temperature. When checked again the temperature was seventy-one (71) degrees. Children in the rooms that serve children who are preschool and school aged were participating in outdoor learning time and transitioning inside to hand washing and lunch time. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Staff Records: The staff-training worksheet was completed prior to the visit and one was completed during the visit with Ms. Iheme’s review. I reviewed all staff files. Please refer to the staff/training worksheet to review which files were monitored. Children’s Records: There are twenty-four (24) children on first (1st) shift and thirteen (13) children on second (2nd ) shift enrolled in this center. Today there twenty-one (21) first (1st) shift children present and three (3) second (2nd) shift children present. Six (6) files were reviewed today, please refer to the children’s worksheet to review which files were monitored. Medication: All emergency and other medications were reviewed today and one (1) was out of compliance. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The menu and allergy list was posted and the children were having meat-lovers pizza (with a cheese only option), mixed vegetables, mango and milk for lunch. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date and confirmed. Seventeen (17) violations were observed today. One (1) was corrected during the visit. Due to the number of violations cited during this visit a follow up visit may be made. The violations are as follows: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One (1) child enrolled did not have proof that the NC Child Care Law was received. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space two (2) and space one (3) there were electrical outlets uncovered. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child in space two (2) has an expired permission slip for emergency medication. .0803(12) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The EMC was not reviewed annually with staff members M.H, C.R, N.P, and O.B. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Two (2) children enrolled in the center did not have proof on file that the families were given and/or explained the safe sleep policy. 10A NCAC 09 .0606(c) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have an annual health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have emergency information files updated annually or as changes occurred on file. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Two (2) children enrolled did not have proof in their files that they were notified of the operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) children's file did not have proof that a parent participation plan was discussed upon enrollment. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children did not have a signed or dated statement that the discipline policy was reviewed and received upon enrollment. .1804(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff member's N.P, O.B, M.H, and C.R. have not reviewed the EPR plan annually. .0607(e) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff members M.H, S.C, N.P, and O.B. have not reviewed or documented review of the EPR file. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) enrolled children did not have proof of a signed tobacco restriction policy on file. .0604(j) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member's Ch. I, O.B, I.H, M.H, C.R, S.C, and C.I did not have a separate file for TB forms and Health Questionnaires. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. There was no record of staff member C.S. completing health and safety training within first year of employment. .1102(a) 1902 The professional development plan was not reviewed annually. Staff member's O.B and C.R. did not have a professional development plan on file. .1104 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) children did not have a prevention of shaken baby syndrome and abusive head trauma policy on file. .0608(b)(1-6) The violations not corrected during the visit must be corrected immediately. On or before 7/30/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-two (82%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •As a reminder, each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Today we discussed 0A NCAC 09 .0515 PARENT PARTICIPATION which states (a) Each center shall have a plan that will encourage parent participation and inform parents about the program and its services. The plan shall be discussed with parents on or before the child's first day of attendance and shall be posted in the center or a copy shall be given to parents on or before the child's first day of attendance. (b)The plan shall include the following: (1) a procedure for registering a child for child care that involves both parents when possible and that encourages a visit to the center by the child and the child's parents before the child begins attending the center; (2) opportunities for caregiving staff to meet with parents on a regular basis to discuss their child's needs and progress and to exchange information about the program; (3) activities that provide parents opportunities to participate in the center's program on an individual basis and as a group; (4) a procedure for parents who need information or have complaints about the child care program. •On-going training has to be completed for each staff member it is required for, today we discussed when on-going training was due and if not completed there are violations that could be cited. •Health and Safety Trainings are to be completed within the staff’s first year at the facility, and again in the next five (5) years. We discussed when a staff member transfers to this facility and the rules that apply. •Orientation training is required to complete six (6) clock hours in the first two (2) weeks and noted on the orientation form and the rest of the required training hours must be completed in the first six (6) weeks. •Children’s medical forms must document all the information required by the Division of Child Development and Early Education. •Ms. Iheme stated they have begun to use an on-line attendance and communication software and is in the middle of transferring some children’s information and daily attendance to that platform. We discussed making sure that if the software was not available, that a paper copy of required documents is available for review. •Unless a policy is required in your parent handbook about parents bringing in snacks from home, a child who wants to eat snacks and meals from home needs to fill out a nutrition-opt out form. The form is on the DCDEE website. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (d) offers all rules pertaining to snacks/meals from home. •We discussed when using a standardized form for medications, diaper creams and/or sunscreens where no specific brand is listed, to make sure the parent knows the variety of options to be used and if generic medications will be used. •The EPR plan and Emergency Medical Care Plan are to be reviewed at least annually and when changes occur with all staff. Consider adding a reminder to a staff meeting the month before your Annual Compliance expected visit to complete this task. The same idea could be used for Health Questionnaires and Emergency Information forms for staff. •Please take the time to separate the TB test form(s), staff medical assessment form, and health questionnaire forms into their own file. Some facilities use an envelope system, or a different colored file inside the staff file. •A lot of the forms today, I was not able to locate, consider using the staff file check list as a guide to having an order to all forms needed for each staff. Tabs could also be used or consider delegating this to another Administrator. •Job descriptions should also be in each persons folder, this includes more seasoned staff whose tenue is long. Consider a file, again within the personnel file, just for the Application, Job Description. Staff Development Plan, and Annual Evaluation. Try looking at a classification folders with three (3) pocket dividers to help with this task. •Make sure the infant room, where infants sleep is within temperature boundaries, it is not to exceed seventy-five (75) degrees. Also consider posting on the infants cribs if they can roll over to their backs or not. When prefilling out dates on the infant safe sleep log, make sure that they have the month, day and year. Keep in mind the first check staff is performing on an infant for safe sleep is when they lay them in the crib or on a mat. Then it’s every fifteen (15) minutes until they are awake. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. At the conclusion of the visit summary review, Ms. Iheme and I discussed a possible administrative action from a previous complaint visit. I shared with her timing, and what the process looked like when/if an action was received. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/17/2025 Number Present: 24 Completed Date: 7/17/2025 Age: From 0 To 9 Total Minutes: 319 Time In: 09:00 AM Time Out: 02:19 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. M. Harrell and I shared the reason for the visit, Ms. Iheme was called and was on her way to the facility. Ms. Iheme accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) Star Center License. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Loving Care LLC and SoSID #: 2845919 and is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including the kitchen, three (3) licensed classrooms, the outdoor learning space and the vehicles used to transport. Program Records: We reviewed all the required records and were compliance Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 7/15/25 •Emergency drill was conducted on 5/15/25 •Fire inspection is current for they year 2025 and was previously verified •Playground inspection was completed on 7/15/25. •Sanitation inspection was conducted on June 12th, 2025. •EPR manual was completed on line in 2025 but was not able to be printed. Ms. Iheme will contact the EPR technical support. •Incident logs and sheets were up to date an in compliance. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infants and toddler aged children were participating in free choice play, and personal care routines such as diaper changing and napping. I discussed with the infant room teacher that infants who fall asleep in a swing must be moved to the crib immediately. She stated the child had just fallen asleep and she was moving them. The temperature in the infant room was seventy-four (74) degrees when I arrived and it was slowly moving towards an acceptable temperature. When checked again the temperature was seventy-one (71) degrees. Children in the rooms that serve children who are preschool and school aged were participating in outdoor learning time and transitioning inside to hand washing and lunch time. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Staff Records: The staff-training worksheet was completed prior to the visit and one was completed during the visit with Ms. Iheme’s review. I reviewed all staff files. Please refer to the staff/training worksheet to review which files were monitored. Children’s Records: There are twenty-four (24) children on first (1st) shift and thirteen (13) children on second (2nd ) shift enrolled in this center. Today there twenty-one (21) first (1st) shift children present and three (3) second (2nd) shift children present. Six (6) files were reviewed today, please refer to the children’s worksheet to review which files were monitored. Medication: All emergency and other medications were reviewed today and one (1) was out of compliance. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The menu and allergy list was posted and the children were having meat-lovers pizza (with a cheese only option), mixed vegetables, mango and milk for lunch. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date and confirmed. Seventeen (17) violations were observed today. One (1) was corrected during the visit. Due to the number of violations cited during this visit a follow up visit may be made. The violations are as follows: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One (1) child enrolled did not have proof that the NC Child Care Law was received. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space two (2) and space one (3) there were electrical outlets uncovered. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child in space two (2) has an expired permission slip for emergency medication. .0803(12) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The EMC was not reviewed annually with staff members M.H, C.R, N.P, and O.B. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Two (2) children enrolled in the center did not have proof on file that the families were given and/or explained the safe sleep policy. 10A NCAC 09 .0606(c) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have an annual health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have emergency information files updated annually or as changes occurred on file. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Two (2) children enrolled did not have proof in their files that they were notified of the operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) children's file did not have proof that a parent participation plan was discussed upon enrollment. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children did not have a signed or dated statement that the discipline policy was reviewed and received upon enrollment. .1804(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff member's N.P, O.B, M.H, and C.R. have not reviewed the EPR plan annually. .0607(e) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff members M.H, S.C, N.P, and O.B. have not reviewed or documented review of the EPR file. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) enrolled children did not have proof of a signed tobacco restriction policy on file. .0604(j) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member's Ch. I, O.B, I.H, M.H, C.R, S.C, and C.I did not have a separate file for TB forms and Health Questionnaires. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. There was no record of staff member C.S. completing health and safety training within first year of employment. .1102(a) 1902 The professional development plan was not reviewed annually. Staff member's O.B and C.R. did not have a professional development plan on file. .1104 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) children did not have a prevention of shaken baby syndrome and abusive head trauma policy on file. .0608(b)(1-6) The violations not corrected during the visit must be corrected immediately. On or before 7/30/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-two (82%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •As a reminder, each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Today we discussed 0A NCAC 09 .0515 PARENT PARTICIPATION which states (a) Each center shall have a plan that will encourage parent participation and inform parents about the program and its services. The plan shall be discussed with parents on or before the child's first day of attendance and shall be posted in the center or a copy shall be given to parents on or before the child's first day of attendance. (b)The plan shall include the following: (1) a procedure for registering a child for child care that involves both parents when possible and that encourages a visit to the center by the child and the child's parents before the child begins attending the center; (2) opportunities for caregiving staff to meet with parents on a regular basis to discuss their child's needs and progress and to exchange information about the program; (3) activities that provide parents opportunities to participate in the center's program on an individual basis and as a group; (4) a procedure for parents who need information or have complaints about the child care program. •On-going training has to be completed for each staff member it is required for, today we discussed when on-going training was due and if not completed there are violations that could be cited. •Health and Safety Trainings are to be completed within the staff’s first year at the facility, and again in the next five (5) years. We discussed when a staff member transfers to this facility and the rules that apply. •Orientation training is required to complete six (6) clock hours in the first two (2) weeks and noted on the orientation form and the rest of the required training hours must be completed in the first six (6) weeks. •Children’s medical forms must document all the information required by the Division of Child Development and Early Education. •Ms. Iheme stated they have begun to use an on-line attendance and communication software and is in the middle of transferring some children’s information and daily attendance to that platform. We discussed making sure that if the software was not available, that a paper copy of required documents is available for review. •Unless a policy is required in your parent handbook about parents bringing in snacks from home, a child who wants to eat snacks and meals from home needs to fill out a nutrition-opt out form. The form is on the DCDEE website. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (d) offers all rules pertaining to snacks/meals from home. •We discussed when using a standardized form for medications, diaper creams and/or sunscreens where no specific brand is listed, to make sure the parent knows the variety of options to be used and if generic medications will be used. •The EPR plan and Emergency Medical Care Plan are to be reviewed at least annually and when changes occur with all staff. Consider adding a reminder to a staff meeting the month before your Annual Compliance expected visit to complete this task. The same idea could be used for Health Questionnaires and Emergency Information forms for staff. •Please take the time to separate the TB test form(s), staff medical assessment form, and health questionnaire forms into their own file. Some facilities use an envelope system, or a different colored file inside the staff file. •A lot of the forms today, I was not able to locate, consider using the staff file check list as a guide to having an order to all forms needed for each staff. Tabs could also be used or consider delegating this to another Administrator. •Job descriptions should also be in each persons folder, this includes more seasoned staff whose tenue is long. Consider a file, again within the personnel file, just for the Application, Job Description. Staff Development Plan, and Annual Evaluation. Try looking at a classification folders with three (3) pocket dividers to help with this task. •Make sure the infant room, where infants sleep is within temperature boundaries, it is not to exceed seventy-five (75) degrees. Also consider posting on the infants cribs if they can roll over to their backs or not. When prefilling out dates on the infant safe sleep log, make sure that they have the month, day and year. Keep in mind the first check staff is performing on an infant for safe sleep is when they lay them in the crib or on a mat. Then it’s every fifteen (15) minutes until they are awake. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. At the conclusion of the visit summary review, Ms. Iheme and I discussed a possible administrative action from a previous complaint visit. I shared with her timing, and what the process looked like when/if an action was received. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/17/2025 Number Present: 24 Completed Date: 7/17/2025 Age: From 0 To 9 Total Minutes: 319 Time In: 09:00 AM Time Out: 02:19 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. M. Harrell and I shared the reason for the visit, Ms. Iheme was called and was on her way to the facility. Ms. Iheme accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) Star Center License. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Loving Care LLC and SoSID #: 2845919 and is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including the kitchen, three (3) licensed classrooms, the outdoor learning space and the vehicles used to transport. Program Records: We reviewed all the required records and were compliance Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 7/15/25 •Emergency drill was conducted on 5/15/25 •Fire inspection is current for they year 2025 and was previously verified •Playground inspection was completed on 7/15/25. •Sanitation inspection was conducted on June 12th, 2025. •EPR manual was completed on line in 2025 but was not able to be printed. Ms. Iheme will contact the EPR technical support. •Incident logs and sheets were up to date an in compliance. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infants and toddler aged children were participating in free choice play, and personal care routines such as diaper changing and napping. I discussed with the infant room teacher that infants who fall asleep in a swing must be moved to the crib immediately. She stated the child had just fallen asleep and she was moving them. The temperature in the infant room was seventy-four (74) degrees when I arrived and it was slowly moving towards an acceptable temperature. When checked again the temperature was seventy-one (71) degrees. Children in the rooms that serve children who are preschool and school aged were participating in outdoor learning time and transitioning inside to hand washing and lunch time. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Staff Records: The staff-training worksheet was completed prior to the visit and one was completed during the visit with Ms. Iheme’s review. I reviewed all staff files. Please refer to the staff/training worksheet to review which files were monitored. Children’s Records: There are twenty-four (24) children on first (1st) shift and thirteen (13) children on second (2nd ) shift enrolled in this center. Today there twenty-one (21) first (1st) shift children present and three (3) second (2nd) shift children present. Six (6) files were reviewed today, please refer to the children’s worksheet to review which files were monitored. Medication: All emergency and other medications were reviewed today and one (1) was out of compliance. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The menu and allergy list was posted and the children were having meat-lovers pizza (with a cheese only option), mixed vegetables, mango and milk for lunch. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date and confirmed. Seventeen (17) violations were observed today. One (1) was corrected during the visit. Due to the number of violations cited during this visit a follow up visit may be made. The violations are as follows: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One (1) child enrolled did not have proof that the NC Child Care Law was received. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space two (2) and space one (3) there were electrical outlets uncovered. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child in space two (2) has an expired permission slip for emergency medication. .0803(12) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The EMC was not reviewed annually with staff members M.H, C.R, N.P, and O.B. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Two (2) children enrolled in the center did not have proof on file that the families were given and/or explained the safe sleep policy. 10A NCAC 09 .0606(c) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have an annual health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have emergency information files updated annually or as changes occurred on file. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Two (2) children enrolled did not have proof in their files that they were notified of the operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) children's file did not have proof that a parent participation plan was discussed upon enrollment. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children did not have a signed or dated statement that the discipline policy was reviewed and received upon enrollment. .1804(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff member's N.P, O.B, M.H, and C.R. have not reviewed the EPR plan annually. .0607(e) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff members M.H, S.C, N.P, and O.B. have not reviewed or documented review of the EPR file. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) enrolled children did not have proof of a signed tobacco restriction policy on file. .0604(j) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member's Ch. I, O.B, I.H, M.H, C.R, S.C, and C.I did not have a separate file for TB forms and Health Questionnaires. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. There was no record of staff member C.S. completing health and safety training within first year of employment. .1102(a) 1902 The professional development plan was not reviewed annually. Staff member's O.B and C.R. did not have a professional development plan on file. .1104 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) children did not have a prevention of shaken baby syndrome and abusive head trauma policy on file. .0608(b)(1-6) The violations not corrected during the visit must be corrected immediately. On or before 7/30/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-two (82%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •As a reminder, each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Today we discussed 0A NCAC 09 .0515 PARENT PARTICIPATION which states (a) Each center shall have a plan that will encourage parent participation and inform parents about the program and its services. The plan shall be discussed with parents on or before the child's first day of attendance and shall be posted in the center or a copy shall be given to parents on or before the child's first day of attendance. (b)The plan shall include the following: (1) a procedure for registering a child for child care that involves both parents when possible and that encourages a visit to the center by the child and the child's parents before the child begins attending the center; (2) opportunities for caregiving staff to meet with parents on a regular basis to discuss their child's needs and progress and to exchange information about the program; (3) activities that provide parents opportunities to participate in the center's program on an individual basis and as a group; (4) a procedure for parents who need information or have complaints about the child care program. •On-going training has to be completed for each staff member it is required for, today we discussed when on-going training was due and if not completed there are violations that could be cited. •Health and Safety Trainings are to be completed within the staff’s first year at the facility, and again in the next five (5) years. We discussed when a staff member transfers to this facility and the rules that apply. •Orientation training is required to complete six (6) clock hours in the first two (2) weeks and noted on the orientation form and the rest of the required training hours must be completed in the first six (6) weeks. •Children’s medical forms must document all the information required by the Division of Child Development and Early Education. •Ms. Iheme stated they have begun to use an on-line attendance and communication software and is in the middle of transferring some children’s information and daily attendance to that platform. We discussed making sure that if the software was not available, that a paper copy of required documents is available for review. •Unless a policy is required in your parent handbook about parents bringing in snacks from home, a child who wants to eat snacks and meals from home needs to fill out a nutrition-opt out form. The form is on the DCDEE website. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (d) offers all rules pertaining to snacks/meals from home. •We discussed when using a standardized form for medications, diaper creams and/or sunscreens where no specific brand is listed, to make sure the parent knows the variety of options to be used and if generic medications will be used. •The EPR plan and Emergency Medical Care Plan are to be reviewed at least annually and when changes occur with all staff. Consider adding a reminder to a staff meeting the month before your Annual Compliance expected visit to complete this task. The same idea could be used for Health Questionnaires and Emergency Information forms for staff. •Please take the time to separate the TB test form(s), staff medical assessment form, and health questionnaire forms into their own file. Some facilities use an envelope system, or a different colored file inside the staff file. •A lot of the forms today, I was not able to locate, consider using the staff file check list as a guide to having an order to all forms needed for each staff. Tabs could also be used or consider delegating this to another Administrator. •Job descriptions should also be in each persons folder, this includes more seasoned staff whose tenue is long. Consider a file, again within the personnel file, just for the Application, Job Description. Staff Development Plan, and Annual Evaluation. Try looking at a classification folders with three (3) pocket dividers to help with this task. •Make sure the infant room, where infants sleep is within temperature boundaries, it is not to exceed seventy-five (75) degrees. Also consider posting on the infants cribs if they can roll over to their backs or not. When prefilling out dates on the infant safe sleep log, make sure that they have the month, day and year. Keep in mind the first check staff is performing on an infant for safe sleep is when they lay them in the crib or on a mat. Then it’s every fifteen (15) minutes until they are awake. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. At the conclusion of the visit summary review, Ms. Iheme and I discussed a possible administrative action from a previous complaint visit. I shared with her timing, and what the process looked like when/if an action was received. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/17/2025 Number Present: 24 Completed Date: 7/17/2025 Age: From 0 To 9 Total Minutes: 319 Time In: 09:00 AM Time Out: 02:19 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. M. Harrell and I shared the reason for the visit, Ms. Iheme was called and was on her way to the facility. Ms. Iheme accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) Star Center License. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Loving Care LLC and SoSID #: 2845919 and is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including the kitchen, three (3) licensed classrooms, the outdoor learning space and the vehicles used to transport. Program Records: We reviewed all the required records and were compliance Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 7/15/25 •Emergency drill was conducted on 5/15/25 •Fire inspection is current for they year 2025 and was previously verified •Playground inspection was completed on 7/15/25. •Sanitation inspection was conducted on June 12th, 2025. •EPR manual was completed on line in 2025 but was not able to be printed. Ms. Iheme will contact the EPR technical support. •Incident logs and sheets were up to date an in compliance. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infants and toddler aged children were participating in free choice play, and personal care routines such as diaper changing and napping. I discussed with the infant room teacher that infants who fall asleep in a swing must be moved to the crib immediately. She stated the child had just fallen asleep and she was moving them. The temperature in the infant room was seventy-four (74) degrees when I arrived and it was slowly moving towards an acceptable temperature. When checked again the temperature was seventy-one (71) degrees. Children in the rooms that serve children who are preschool and school aged were participating in outdoor learning time and transitioning inside to hand washing and lunch time. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Staff Records: The staff-training worksheet was completed prior to the visit and one was completed during the visit with Ms. Iheme’s review. I reviewed all staff files. Please refer to the staff/training worksheet to review which files were monitored. Children’s Records: There are twenty-four (24) children on first (1st) shift and thirteen (13) children on second (2nd ) shift enrolled in this center. Today there twenty-one (21) first (1st) shift children present and three (3) second (2nd) shift children present. Six (6) files were reviewed today, please refer to the children’s worksheet to review which files were monitored. Medication: All emergency and other medications were reviewed today and one (1) was out of compliance. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The menu and allergy list was posted and the children were having meat-lovers pizza (with a cheese only option), mixed vegetables, mango and milk for lunch. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date and confirmed. Seventeen (17) violations were observed today. One (1) was corrected during the visit. Due to the number of violations cited during this visit a follow up visit may be made. The violations are as follows: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One (1) child enrolled did not have proof that the NC Child Care Law was received. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space two (2) and space one (3) there were electrical outlets uncovered. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child in space two (2) has an expired permission slip for emergency medication. .0803(12) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The EMC was not reviewed annually with staff members M.H, C.R, N.P, and O.B. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Two (2) children enrolled in the center did not have proof on file that the families were given and/or explained the safe sleep policy. 10A NCAC 09 .0606(c) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have an annual health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have emergency information files updated annually or as changes occurred on file. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Two (2) children enrolled did not have proof in their files that they were notified of the operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) children's file did not have proof that a parent participation plan was discussed upon enrollment. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children did not have a signed or dated statement that the discipline policy was reviewed and received upon enrollment. .1804(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff member's N.P, O.B, M.H, and C.R. have not reviewed the EPR plan annually. .0607(e) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff members M.H, S.C, N.P, and O.B. have not reviewed or documented review of the EPR file. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) enrolled children did not have proof of a signed tobacco restriction policy on file. .0604(j) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member's Ch. I, O.B, I.H, M.H, C.R, S.C, and C.I did not have a separate file for TB forms and Health Questionnaires. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. There was no record of staff member C.S. completing health and safety training within first year of employment. .1102(a) 1902 The professional development plan was not reviewed annually. Staff member's O.B and C.R. did not have a professional development plan on file. .1104 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) children did not have a prevention of shaken baby syndrome and abusive head trauma policy on file. .0608(b)(1-6) The violations not corrected during the visit must be corrected immediately. On or before 7/30/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-two (82%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •As a reminder, each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Today we discussed 0A NCAC 09 .0515 PARENT PARTICIPATION which states (a) Each center shall have a plan that will encourage parent participation and inform parents about the program and its services. The plan shall be discussed with parents on or before the child's first day of attendance and shall be posted in the center or a copy shall be given to parents on or before the child's first day of attendance. (b)The plan shall include the following: (1) a procedure for registering a child for child care that involves both parents when possible and that encourages a visit to the center by the child and the child's parents before the child begins attending the center; (2) opportunities for caregiving staff to meet with parents on a regular basis to discuss their child's needs and progress and to exchange information about the program; (3) activities that provide parents opportunities to participate in the center's program on an individual basis and as a group; (4) a procedure for parents who need information or have complaints about the child care program. •On-going training has to be completed for each staff member it is required for, today we discussed when on-going training was due and if not completed there are violations that could be cited. •Health and Safety Trainings are to be completed within the staff’s first year at the facility, and again in the next five (5) years. We discussed when a staff member transfers to this facility and the rules that apply. •Orientation training is required to complete six (6) clock hours in the first two (2) weeks and noted on the orientation form and the rest of the required training hours must be completed in the first six (6) weeks. •Children’s medical forms must document all the information required by the Division of Child Development and Early Education. •Ms. Iheme stated they have begun to use an on-line attendance and communication software and is in the middle of transferring some children’s information and daily attendance to that platform. We discussed making sure that if the software was not available, that a paper copy of required documents is available for review. •Unless a policy is required in your parent handbook about parents bringing in snacks from home, a child who wants to eat snacks and meals from home needs to fill out a nutrition-opt out form. The form is on the DCDEE website. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (d) offers all rules pertaining to snacks/meals from home. •We discussed when using a standardized form for medications, diaper creams and/or sunscreens where no specific brand is listed, to make sure the parent knows the variety of options to be used and if generic medications will be used. •The EPR plan and Emergency Medical Care Plan are to be reviewed at least annually and when changes occur with all staff. Consider adding a reminder to a staff meeting the month before your Annual Compliance expected visit to complete this task. The same idea could be used for Health Questionnaires and Emergency Information forms for staff. •Please take the time to separate the TB test form(s), staff medical assessment form, and health questionnaire forms into their own file. Some facilities use an envelope system, or a different colored file inside the staff file. •A lot of the forms today, I was not able to locate, consider using the staff file check list as a guide to having an order to all forms needed for each staff. Tabs could also be used or consider delegating this to another Administrator. •Job descriptions should also be in each persons folder, this includes more seasoned staff whose tenue is long. Consider a file, again within the personnel file, just for the Application, Job Description. Staff Development Plan, and Annual Evaluation. Try looking at a classification folders with three (3) pocket dividers to help with this task. •Make sure the infant room, where infants sleep is within temperature boundaries, it is not to exceed seventy-five (75) degrees. Also consider posting on the infants cribs if they can roll over to their backs or not. When prefilling out dates on the infant safe sleep log, make sure that they have the month, day and year. Keep in mind the first check staff is performing on an infant for safe sleep is when they lay them in the crib or on a mat. Then it’s every fifteen (15) minutes until they are awake. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. At the conclusion of the visit summary review, Ms. Iheme and I discussed a possible administrative action from a previous complaint visit. I shared with her timing, and what the process looked like when/if an action was received. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/17/2025 Number Present: 24 Completed Date: 7/17/2025 Age: From 0 To 9 Total Minutes: 319 Time In: 09:00 AM Time Out: 02:19 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. M. Harrell and I shared the reason for the visit, Ms. Iheme was called and was on her way to the facility. Ms. Iheme accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) Star Center License. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Loving Care LLC and SoSID #: 2845919 and is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including the kitchen, three (3) licensed classrooms, the outdoor learning space and the vehicles used to transport. Program Records: We reviewed all the required records and were compliance Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 7/15/25 •Emergency drill was conducted on 5/15/25 •Fire inspection is current for they year 2025 and was previously verified •Playground inspection was completed on 7/15/25. •Sanitation inspection was conducted on June 12th, 2025. •EPR manual was completed on line in 2025 but was not able to be printed. Ms. Iheme will contact the EPR technical support. •Incident logs and sheets were up to date an in compliance. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infants and toddler aged children were participating in free choice play, and personal care routines such as diaper changing and napping. I discussed with the infant room teacher that infants who fall asleep in a swing must be moved to the crib immediately. She stated the child had just fallen asleep and she was moving them. The temperature in the infant room was seventy-four (74) degrees when I arrived and it was slowly moving towards an acceptable temperature. When checked again the temperature was seventy-one (71) degrees. Children in the rooms that serve children who are preschool and school aged were participating in outdoor learning time and transitioning inside to hand washing and lunch time. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Staff Records: The staff-training worksheet was completed prior to the visit and one was completed during the visit with Ms. Iheme’s review. I reviewed all staff files. Please refer to the staff/training worksheet to review which files were monitored. Children’s Records: There are twenty-four (24) children on first (1st) shift and thirteen (13) children on second (2nd ) shift enrolled in this center. Today there twenty-one (21) first (1st) shift children present and three (3) second (2nd) shift children present. Six (6) files were reviewed today, please refer to the children’s worksheet to review which files were monitored. Medication: All emergency and other medications were reviewed today and one (1) was out of compliance. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The menu and allergy list was posted and the children were having meat-lovers pizza (with a cheese only option), mixed vegetables, mango and milk for lunch. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date and confirmed. Seventeen (17) violations were observed today. One (1) was corrected during the visit. Due to the number of violations cited during this visit a follow up visit may be made. The violations are as follows: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One (1) child enrolled did not have proof that the NC Child Care Law was received. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space two (2) and space one (3) there were electrical outlets uncovered. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child in space two (2) has an expired permission slip for emergency medication. .0803(12) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The EMC was not reviewed annually with staff members M.H, C.R, N.P, and O.B. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Two (2) children enrolled in the center did not have proof on file that the families were given and/or explained the safe sleep policy. 10A NCAC 09 .0606(c) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have an annual health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have emergency information files updated annually or as changes occurred on file. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Two (2) children enrolled did not have proof in their files that they were notified of the operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) children's file did not have proof that a parent participation plan was discussed upon enrollment. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children did not have a signed or dated statement that the discipline policy was reviewed and received upon enrollment. .1804(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff member's N.P, O.B, M.H, and C.R. have not reviewed the EPR plan annually. .0607(e) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff members M.H, S.C, N.P, and O.B. have not reviewed or documented review of the EPR file. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) enrolled children did not have proof of a signed tobacco restriction policy on file. .0604(j) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member's Ch. I, O.B, I.H, M.H, C.R, S.C, and C.I did not have a separate file for TB forms and Health Questionnaires. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. There was no record of staff member C.S. completing health and safety training within first year of employment. .1102(a) 1902 The professional development plan was not reviewed annually. Staff member's O.B and C.R. did not have a professional development plan on file. .1104 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) children did not have a prevention of shaken baby syndrome and abusive head trauma policy on file. .0608(b)(1-6) The violations not corrected during the visit must be corrected immediately. On or before 7/30/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-two (82%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •As a reminder, each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Today we discussed 0A NCAC 09 .0515 PARENT PARTICIPATION which states (a) Each center shall have a plan that will encourage parent participation and inform parents about the program and its services. The plan shall be discussed with parents on or before the child's first day of attendance and shall be posted in the center or a copy shall be given to parents on or before the child's first day of attendance. (b)The plan shall include the following: (1) a procedure for registering a child for child care that involves both parents when possible and that encourages a visit to the center by the child and the child's parents before the child begins attending the center; (2) opportunities for caregiving staff to meet with parents on a regular basis to discuss their child's needs and progress and to exchange information about the program; (3) activities that provide parents opportunities to participate in the center's program on an individual basis and as a group; (4) a procedure for parents who need information or have complaints about the child care program. •On-going training has to be completed for each staff member it is required for, today we discussed when on-going training was due and if not completed there are violations that could be cited. •Health and Safety Trainings are to be completed within the staff’s first year at the facility, and again in the next five (5) years. We discussed when a staff member transfers to this facility and the rules that apply. •Orientation training is required to complete six (6) clock hours in the first two (2) weeks and noted on the orientation form and the rest of the required training hours must be completed in the first six (6) weeks. •Children’s medical forms must document all the information required by the Division of Child Development and Early Education. •Ms. Iheme stated they have begun to use an on-line attendance and communication software and is in the middle of transferring some children’s information and daily attendance to that platform. We discussed making sure that if the software was not available, that a paper copy of required documents is available for review. •Unless a policy is required in your parent handbook about parents bringing in snacks from home, a child who wants to eat snacks and meals from home needs to fill out a nutrition-opt out form. The form is on the DCDEE website. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (d) offers all rules pertaining to snacks/meals from home. •We discussed when using a standardized form for medications, diaper creams and/or sunscreens where no specific brand is listed, to make sure the parent knows the variety of options to be used and if generic medications will be used. •The EPR plan and Emergency Medical Care Plan are to be reviewed at least annually and when changes occur with all staff. Consider adding a reminder to a staff meeting the month before your Annual Compliance expected visit to complete this task. The same idea could be used for Health Questionnaires and Emergency Information forms for staff. •Please take the time to separate the TB test form(s), staff medical assessment form, and health questionnaire forms into their own file. Some facilities use an envelope system, or a different colored file inside the staff file. •A lot of the forms today, I was not able to locate, consider using the staff file check list as a guide to having an order to all forms needed for each staff. Tabs could also be used or consider delegating this to another Administrator. •Job descriptions should also be in each persons folder, this includes more seasoned staff whose tenue is long. Consider a file, again within the personnel file, just for the Application, Job Description. Staff Development Plan, and Annual Evaluation. Try looking at a classification folders with three (3) pocket dividers to help with this task. •Make sure the infant room, where infants sleep is within temperature boundaries, it is not to exceed seventy-five (75) degrees. Also consider posting on the infants cribs if they can roll over to their backs or not. When prefilling out dates on the infant safe sleep log, make sure that they have the month, day and year. Keep in mind the first check staff is performing on an infant for safe sleep is when they lay them in the crib or on a mat. Then it’s every fifteen (15) minutes until they are awake. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. At the conclusion of the visit summary review, Ms. Iheme and I discussed a possible administrative action from a previous complaint visit. I shared with her timing, and what the process looked like when/if an action was received. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/17/2025 Number Present: 24 Completed Date: 7/17/2025 Age: From 0 To 9 Total Minutes: 319 Time In: 09:00 AM Time Out: 02:19 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. M. Harrell and I shared the reason for the visit, Ms. Iheme was called and was on her way to the facility. Ms. Iheme accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) Star Center License. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Loving Care LLC and SoSID #: 2845919 and is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including the kitchen, three (3) licensed classrooms, the outdoor learning space and the vehicles used to transport. Program Records: We reviewed all the required records and were compliance Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 7/15/25 •Emergency drill was conducted on 5/15/25 •Fire inspection is current for they year 2025 and was previously verified •Playground inspection was completed on 7/15/25. •Sanitation inspection was conducted on June 12th, 2025. •EPR manual was completed on line in 2025 but was not able to be printed. Ms. Iheme will contact the EPR technical support. •Incident logs and sheets were up to date an in compliance. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infants and toddler aged children were participating in free choice play, and personal care routines such as diaper changing and napping. I discussed with the infant room teacher that infants who fall asleep in a swing must be moved to the crib immediately. She stated the child had just fallen asleep and she was moving them. The temperature in the infant room was seventy-four (74) degrees when I arrived and it was slowly moving towards an acceptable temperature. When checked again the temperature was seventy-one (71) degrees. Children in the rooms that serve children who are preschool and school aged were participating in outdoor learning time and transitioning inside to hand washing and lunch time. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Staff Records: The staff-training worksheet was completed prior to the visit and one was completed during the visit with Ms. Iheme’s review. I reviewed all staff files. Please refer to the staff/training worksheet to review which files were monitored. Children’s Records: There are twenty-four (24) children on first (1st) shift and thirteen (13) children on second (2nd ) shift enrolled in this center. Today there twenty-one (21) first (1st) shift children present and three (3) second (2nd) shift children present. Six (6) files were reviewed today, please refer to the children’s worksheet to review which files were monitored. Medication: All emergency and other medications were reviewed today and one (1) was out of compliance. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The menu and allergy list was posted and the children were having meat-lovers pizza (with a cheese only option), mixed vegetables, mango and milk for lunch. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date and confirmed. Seventeen (17) violations were observed today. One (1) was corrected during the visit. Due to the number of violations cited during this visit a follow up visit may be made. The violations are as follows: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One (1) child enrolled did not have proof that the NC Child Care Law was received. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space two (2) and space one (3) there were electrical outlets uncovered. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child in space two (2) has an expired permission slip for emergency medication. .0803(12) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The EMC was not reviewed annually with staff members M.H, C.R, N.P, and O.B. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Two (2) children enrolled in the center did not have proof on file that the families were given and/or explained the safe sleep policy. 10A NCAC 09 .0606(c) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have an annual health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have emergency information files updated annually or as changes occurred on file. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Two (2) children enrolled did not have proof in their files that they were notified of the operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) children's file did not have proof that a parent participation plan was discussed upon enrollment. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children did not have a signed or dated statement that the discipline policy was reviewed and received upon enrollment. .1804(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff member's N.P, O.B, M.H, and C.R. have not reviewed the EPR plan annually. .0607(e) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff members M.H, S.C, N.P, and O.B. have not reviewed or documented review of the EPR file. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) enrolled children did not have proof of a signed tobacco restriction policy on file. .0604(j) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member's Ch. I, O.B, I.H, M.H, C.R, S.C, and C.I did not have a separate file for TB forms and Health Questionnaires. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. There was no record of staff member C.S. completing health and safety training within first year of employment. .1102(a) 1902 The professional development plan was not reviewed annually. Staff member's O.B and C.R. did not have a professional development plan on file. .1104 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) children did not have a prevention of shaken baby syndrome and abusive head trauma policy on file. .0608(b)(1-6) The violations not corrected during the visit must be corrected immediately. On or before 7/30/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-two (82%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •As a reminder, each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Today we discussed 0A NCAC 09 .0515 PARENT PARTICIPATION which states (a) Each center shall have a plan that will encourage parent participation and inform parents about the program and its services. The plan shall be discussed with parents on or before the child's first day of attendance and shall be posted in the center or a copy shall be given to parents on or before the child's first day of attendance. (b)The plan shall include the following: (1) a procedure for registering a child for child care that involves both parents when possible and that encourages a visit to the center by the child and the child's parents before the child begins attending the center; (2) opportunities for caregiving staff to meet with parents on a regular basis to discuss their child's needs and progress and to exchange information about the program; (3) activities that provide parents opportunities to participate in the center's program on an individual basis and as a group; (4) a procedure for parents who need information or have complaints about the child care program. •On-going training has to be completed for each staff member it is required for, today we discussed when on-going training was due and if not completed there are violations that could be cited. •Health and Safety Trainings are to be completed within the staff’s first year at the facility, and again in the next five (5) years. We discussed when a staff member transfers to this facility and the rules that apply. •Orientation training is required to complete six (6) clock hours in the first two (2) weeks and noted on the orientation form and the rest of the required training hours must be completed in the first six (6) weeks. •Children’s medical forms must document all the information required by the Division of Child Development and Early Education. •Ms. Iheme stated they have begun to use an on-line attendance and communication software and is in the middle of transferring some children’s information and daily attendance to that platform. We discussed making sure that if the software was not available, that a paper copy of required documents is available for review. •Unless a policy is required in your parent handbook about parents bringing in snacks from home, a child who wants to eat snacks and meals from home needs to fill out a nutrition-opt out form. The form is on the DCDEE website. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (d) offers all rules pertaining to snacks/meals from home. •We discussed when using a standardized form for medications, diaper creams and/or sunscreens where no specific brand is listed, to make sure the parent knows the variety of options to be used and if generic medications will be used. •The EPR plan and Emergency Medical Care Plan are to be reviewed at least annually and when changes occur with all staff. Consider adding a reminder to a staff meeting the month before your Annual Compliance expected visit to complete this task. The same idea could be used for Health Questionnaires and Emergency Information forms for staff. •Please take the time to separate the TB test form(s), staff medical assessment form, and health questionnaire forms into their own file. Some facilities use an envelope system, or a different colored file inside the staff file. •A lot of the forms today, I was not able to locate, consider using the staff file check list as a guide to having an order to all forms needed for each staff. Tabs could also be used or consider delegating this to another Administrator. •Job descriptions should also be in each persons folder, this includes more seasoned staff whose tenue is long. Consider a file, again within the personnel file, just for the Application, Job Description. Staff Development Plan, and Annual Evaluation. Try looking at a classification folders with three (3) pocket dividers to help with this task. •Make sure the infant room, where infants sleep is within temperature boundaries, it is not to exceed seventy-five (75) degrees. Also consider posting on the infants cribs if they can roll over to their backs or not. When prefilling out dates on the infant safe sleep log, make sure that they have the month, day and year. Keep in mind the first check staff is performing on an infant for safe sleep is when they lay them in the crib or on a mat. Then it’s every fifteen (15) minutes until they are awake. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. At the conclusion of the visit summary review, Ms. Iheme and I discussed a possible administrative action from a previous complaint visit. I shared with her timing, and what the process looked like when/if an action was received. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 7/17/2025 Number Present: 24 Completed Date: 7/17/2025 Age: From 0 To 9 Total Minutes: 319 Time In: 09:00 AM Time Out: 02:19 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. M. Harrell and I shared the reason for the visit, Ms. Iheme was called and was on her way to the facility. Ms. Iheme accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Five (5) Star Center License. The license was posted, with restrictions to first (1st) and second (2nd) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Loving Care LLC and SoSID #: 2845919 and is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including the kitchen, three (3) licensed classrooms, the outdoor learning space and the vehicles used to transport. Program Records: We reviewed all the required records and were compliance Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 7/15/25 •Emergency drill was conducted on 5/15/25 •Fire inspection is current for they year 2025 and was previously verified •Playground inspection was completed on 7/15/25. •Sanitation inspection was conducted on June 12th, 2025. •EPR manual was completed on line in 2025 but was not able to be printed. Ms. Iheme will contact the EPR technical support. •Incident logs and sheets were up to date an in compliance. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infants and toddler aged children were participating in free choice play, and personal care routines such as diaper changing and napping. I discussed with the infant room teacher that infants who fall asleep in a swing must be moved to the crib immediately. She stated the child had just fallen asleep and she was moving them. The temperature in the infant room was seventy-four (74) degrees when I arrived and it was slowly moving towards an acceptable temperature. When checked again the temperature was seventy-one (71) degrees. Children in the rooms that serve children who are preschool and school aged were participating in outdoor learning time and transitioning inside to hand washing and lunch time. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Staff Records: The staff-training worksheet was completed prior to the visit and one was completed during the visit with Ms. Iheme’s review. I reviewed all staff files. Please refer to the staff/training worksheet to review which files were monitored. Children’s Records: There are twenty-four (24) children on first (1st) shift and thirteen (13) children on second (2nd ) shift enrolled in this center. Today there twenty-one (21) first (1st) shift children present and three (3) second (2nd) shift children present. Six (6) files were reviewed today, please refer to the children’s worksheet to review which files were monitored. Medication: All emergency and other medications were reviewed today and one (1) was out of compliance. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The menu and allergy list was posted and the children were having meat-lovers pizza (with a cheese only option), mixed vegetables, mango and milk for lunch. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date and confirmed. Seventeen (17) violations were observed today. One (1) was corrected during the visit. Due to the number of violations cited during this visit a follow up visit may be made. The violations are as follows: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One (1) child enrolled did not have proof that the NC Child Care Law was received. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space two (2) and space one (3) there were electrical outlets uncovered. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child in space two (2) has an expired permission slip for emergency medication. .0803(12) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The EMC was not reviewed annually with staff members M.H, C.R, N.P, and O.B. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Two (2) children enrolled in the center did not have proof on file that the families were given and/or explained the safe sleep policy. 10A NCAC 09 .0606(c) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have an annual health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff member's M.H, I.H, C.R, S.C, N.P, and C.I. did not have emergency information files updated annually or as changes occurred on file. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Two (2) children enrolled did not have proof in their files that they were notified of the operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Two (2) children's file did not have proof that a parent participation plan was discussed upon enrollment. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children did not have a signed or dated statement that the discipline policy was reviewed and received upon enrollment. .1804(c) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff member's N.P, O.B, M.H, and C.R. have not reviewed the EPR plan annually. .0607(e) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff members M.H, S.C, N.P, and O.B. have not reviewed or documented review of the EPR file. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) enrolled children did not have proof of a signed tobacco restriction policy on file. .0604(j) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member's Ch. I, O.B, I.H, M.H, C.R, S.C, and C.I did not have a separate file for TB forms and Health Questionnaires. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. There was no record of staff member C.S. completing health and safety training within first year of employment. .1102(a) 1902 The professional development plan was not reviewed annually. Staff member's O.B and C.R. did not have a professional development plan on file. .1104 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) children did not have a prevention of shaken baby syndrome and abusive head trauma policy on file. .0608(b)(1-6) The violations not corrected during the visit must be corrected immediately. On or before 7/30/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-two (82%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •As a reminder, each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Today we discussed 0A NCAC 09 .0515 PARENT PARTICIPATION which states (a) Each center shall have a plan that will encourage parent participation and inform parents about the program and its services. The plan shall be discussed with parents on or before the child's first day of attendance and shall be posted in the center or a copy shall be given to parents on or before the child's first day of attendance. (b)The plan shall include the following: (1) a procedure for registering a child for child care that involves both parents when possible and that encourages a visit to the center by the child and the child's parents before the child begins attending the center; (2) opportunities for caregiving staff to meet with parents on a regular basis to discuss their child's needs and progress and to exchange information about the program; (3) activities that provide parents opportunities to participate in the center's program on an individual basis and as a group; (4) a procedure for parents who need information or have complaints about the child care program. •On-going training has to be completed for each staff member it is required for, today we discussed when on-going training was due and if not completed there are violations that could be cited. •Health and Safety Trainings are to be completed within the staff’s first year at the facility, and again in the next five (5) years. We discussed when a staff member transfers to this facility and the rules that apply. •Orientation training is required to complete six (6) clock hours in the first two (2) weeks and noted on the orientation form and the rest of the required training hours must be completed in the first six (6) weeks. •Children’s medical forms must document all the information required by the Division of Child Development and Early Education. •Ms. Iheme stated they have begun to use an on-line attendance and communication software and is in the middle of transferring some children’s information and daily attendance to that platform. We discussed making sure that if the software was not available, that a paper copy of required documents is available for review. •Unless a policy is required in your parent handbook about parents bringing in snacks from home, a child who wants to eat snacks and meals from home needs to fill out a nutrition-opt out form. The form is on the DCDEE website. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (d) offers all rules pertaining to snacks/meals from home. •We discussed when using a standardized form for medications, diaper creams and/or sunscreens where no specific brand is listed, to make sure the parent knows the variety of options to be used and if generic medications will be used. •The EPR plan and Emergency Medical Care Plan are to be reviewed at least annually and when changes occur with all staff. Consider adding a reminder to a staff meeting the month before your Annual Compliance expected visit to complete this task. The same idea could be used for Health Questionnaires and Emergency Information forms for staff. •Please take the time to separate the TB test form(s), staff medical assessment form, and health questionnaire forms into their own file. Some facilities use an envelope system, or a different colored file inside the staff file. •A lot of the forms today, I was not able to locate, consider using the staff file check list as a guide to having an order to all forms needed for each staff. Tabs could also be used or consider delegating this to another Administrator. •Job descriptions should also be in each persons folder, this includes more seasoned staff whose tenue is long. Consider a file, again within the personnel file, just for the Application, Job Description. Staff Development Plan, and Annual Evaluation. Try looking at a classification folders with three (3) pocket dividers to help with this task. •Make sure the infant room, where infants sleep is within temperature boundaries, it is not to exceed seventy-five (75) degrees. Also consider posting on the infants cribs if they can roll over to their backs or not. When prefilling out dates on the infant safe sleep log, make sure that they have the month, day and year. Keep in mind the first check staff is performing on an infant for safe sleep is when they lay them in the crib or on a mat. Then it’s every fifteen (15) minutes until they are awake. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. At the conclusion of the visit summary review, Ms. Iheme and I discussed a possible administrative action from a previous complaint visit. I shared with her timing, and what the process looked like when/if an action was received. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: 0525-152L Visit Date: 5/14/2025 Number Present: 14 Completed Date: 5/14/2025 Age: From 0 To 4 Total Minutes: 198 Time In: 12:12 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was due to allegations of childcare requirements case # 0525-0152L. The facility operates with a Five (5) Star License with restrictions to first (1st) shift care, meets enhanced ratios and meets enhanced space. The compliance history was eighty-five (85%) percent. Upon arrival I was greeted by Ms. C. Iheme and explained the reason for my visit and began the walk through with your assistance. I shared an alleged complaint was made concerning opening an infant classroom without being licensed to do so, teachers in the classroom that serves infants not having current ITS/SIDs training, no documentation of safe sleep sheets, or feeding logs and the safe sleep poster not posted or reviewed by parents. There is also an alleged complaint of proper cleaning and sanitation of toys, and furniture being followed , gloves not being used to serve meals well as outdoor learning equipment being unsafe. There is also an alleged complaint of lack of supervision during diaper changes, indoor learning time and outdoor learning times in all classrooms. A personnel complaint was expressed as well. Ms. Ihome and I spoke about the alleged complaints and she stated the infant was enrolled on 5/5/25. The infant came that day and the following two (2) days (5/6 and 5/7) to ease them into care. The following days the infant was in care, it was stated that no safe sleep log was maintained or documented. The infant's feeding/nutrition paperwork was completed. When reviewing the infant's file it was observed that most paperwork maintained compliance and technical assistance was provided for forms. I did share with Ms. Ihome, when making her own forms with her business logo to follow the DCDEE forms exactly, coping all information required. All staff received and completed ITS/SIDs training on 4/15/25 from the Union County Health Consultants and have certifications on file. After speaking to the Owner, she was aware of the supervision concerns as she had her own. She stated there were more than enough people to maintain supervision and proper ratios. She also stated once she became aware of supervision concerns she has addressed the issue. It is clear at this time that supervision is still a concern. Ms. Ihome and I discussed the difference between food preparation and food serving. She did report the cook uses gloves during the preparation of snacks and meals but they are not used in serving the snacks and meals. Hand washing was observed by the children before PM snack and was reported to occur before every meal by staff and children. Upon my arrival, I saw no indication of lack of cleaning or sanitation. I encouraged Ms. Ihome to reach out to her Environmental Health Consultant for hand-outs and with any questions. We discussed each of the concerns in the alleged complaint about staff, I encouraged her to have conversations with each person and gauge concerns or if any additional training or guidance were necessary. We also discussed her staff handbook, and what policies made sense for her as the Owner and Director. I encouraged her to reach out to Child Care Resources and UCCCA for guidance and mentorship. We observed the outdoor learning environment and the picnic tables with peeling paint. It would be best practice to remove the tables if you are unaware of how old they or if you do not want to repaint. They do not appear to be a hazard, but paint is peeling off them and could be a hazard in the future. Interviews: It was rest time during my arrival, and I was able to interview two (2) teachers and Ms. Ihome. The teachers both stated they did not have any issues or concerns with supervision and stayed in ratio during the day. The teacher in the room that serves infants did state she did not fill out an infant safe sleep sheet for the first days the infant was in care but has since corrected that error. There was a “boppy” like infant device that was mentioned in the alleged complaint. The device is approved for the use of newborns to two (2) year old's. We discussed it was not to be used for infant sleeping, and only to be used for tummy time or floor time activities. During each interview, I shared the importance of supervision, the requirements and how to prevent this from re-occurring. Those suggestions included being able to identify each child by conducting name to face at each threshold of a door and at any transitions. In addition, I shared the head count document found on our website to use as an example when conducting head counts and for when transitions take place from indoors to outdoors and vice versa. I conducted a walk-through of the center. Supervision, staff/child ratios, adequate/approved space and permit restrictions were observed and were out of compliance. The children were observed in the preschool aged room to be participating in rest time. The children were observed in the room that serves toddlers to also be resting and the infant in care was being bottle fed. There were fourteen (14) children present. The afterschool aged children arrived shortly before the visit was over. Findings: Based on interviews and observations the allegations of violations of child care requirements is confirmed. There were eight (8) violations observed during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. It was reported that supervision policies are not followed at all times. .1801(a)(1-5) 871 Center staff did not comply with the safe sleep policy. A child in care did not have a safe sleep log completed or on file for their first week of care. 10A NCAC 09 .0606(a) 890 The center had not developed and adopted a written safe sleep policy. The facility does not have a safe sleep policy for infants in their care. 10A NCAC 09 .0606(a) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In the room that provides care for infants there was not a safe sleep policy posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff Member S.C's first aid training is expired. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member S.C.'s CPR training has expired. .1102(d) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member S.C. medical information was not maintained separately from the personnel file. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member S.C. did not complete Recognizing and Responding to Suspicions of Child Maltreatment with in ninety (90) days of employment. .1102(g) On or before 5/27/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •When requesting an age-range change on a license, the permit must be received and posted before the changes can occur. •Please ensure to review the requirements around supervision to all staff at orientation and frequently in staff meetings and/or on individual basis at annual evaluations to ensure that adequate supervision of children is always taking place. As a reminder, the rules around supervision are: o 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. Please visit the CCRI training catalog and Moodle for training on supervision and transitions and have staff re-trained on what the requirements are for adequate supervision and meaningful and purposeful transitions. In addition, please look into equipping staff with information/training that highlights the importance of playground supervision. •While gloves are not required for serving foods please refer to 15A NCAC 18A .2801 (4)(5), Sanitation, for proper guidance on food preparation. In addition, hand washing is required before serving food to children and before children receive food for consumption. If food preparation occurs in the classroom, gloves are to be worn for the preparation. •During today’s visit, I left with Ms. Ihome the DCDEE approved enrollment form for her to use if she continues to use her facility’s logo on all documents. •Ms. Ihome and I discussed days and times for a technical assistance visit to review staff and children’s files, any worksheets and timelines for different required trainings and certifications. •Ms. Ihome and I looked at the Provider Document tab of the DCDEE website for the location of different forms and poster for her facility. Including face to name sheets which my be helpful in maintaining correct supervision and ratios in the classrooms. •The UCCCA is a great networking community in Union County and training source. I shared with her the contact information and encouraged her to reach out for guidance. •The Alliance for Children in Union County and Child Care Resources, INC have wonderful trainings for new employees, and for facility directors. There is also a program for Directors called “Directors Leadership Network”. If this program does not serve Union County Directors, consider asking what is available in the region. https://www.flipsnack.com/8ADBBD77C6F/ccri-training-catalog/full-view.html Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings. A follow-up visit will occur in the future. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or traci.meyer@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: 0525-152L Visit Date: 5/14/2025 Number Present: 14 Completed Date: 5/14/2025 Age: From 0 To 4 Total Minutes: 198 Time In: 12:12 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was due to allegations of childcare requirements case # 0525-0152L. The facility operates with a Five (5) Star License with restrictions to first (1st) shift care, meets enhanced ratios and meets enhanced space. The compliance history was eighty-five (85%) percent. Upon arrival I was greeted by Ms. C. Iheme and explained the reason for my visit and began the walk through with your assistance. I shared an alleged complaint was made concerning opening an infant classroom without being licensed to do so, teachers in the classroom that serves infants not having current ITS/SIDs training, no documentation of safe sleep sheets, or feeding logs and the safe sleep poster not posted or reviewed by parents. There is also an alleged complaint of proper cleaning and sanitation of toys, and furniture being followed , gloves not being used to serve meals well as outdoor learning equipment being unsafe. There is also an alleged complaint of lack of supervision during diaper changes, indoor learning time and outdoor learning times in all classrooms. A personnel complaint was expressed as well. Ms. Ihome and I spoke about the alleged complaints and she stated the infant was enrolled on 5/5/25. The infant came that day and the following two (2) days (5/6 and 5/7) to ease them into care. The following days the infant was in care, it was stated that no safe sleep log was maintained or documented. The infant's feeding/nutrition paperwork was completed. When reviewing the infant's file it was observed that most paperwork maintained compliance and technical assistance was provided for forms. I did share with Ms. Ihome, when making her own forms with her business logo to follow the DCDEE forms exactly, coping all information required. All staff received and completed ITS/SIDs training on 4/15/25 from the Union County Health Consultants and have certifications on file. After speaking to the Owner, she was aware of the supervision concerns as she had her own. She stated there were more than enough people to maintain supervision and proper ratios. She also stated once she became aware of supervision concerns she has addressed the issue. It is clear at this time that supervision is still a concern. Ms. Ihome and I discussed the difference between food preparation and food serving. She did report the cook uses gloves during the preparation of snacks and meals but they are not used in serving the snacks and meals. Hand washing was observed by the children before PM snack and was reported to occur before every meal by staff and children. Upon my arrival, I saw no indication of lack of cleaning or sanitation. I encouraged Ms. Ihome to reach out to her Environmental Health Consultant for hand-outs and with any questions. We discussed each of the concerns in the alleged complaint about staff, I encouraged her to have conversations with each person and gauge concerns or if any additional training or guidance were necessary. We also discussed her staff handbook, and what policies made sense for her as the Owner and Director. I encouraged her to reach out to Child Care Resources and UCCCA for guidance and mentorship. We observed the outdoor learning environment and the picnic tables with peeling paint. It would be best practice to remove the tables if you are unaware of how old they or if you do not want to repaint. They do not appear to be a hazard, but paint is peeling off them and could be a hazard in the future. Interviews: It was rest time during my arrival, and I was able to interview two (2) teachers and Ms. Ihome. The teachers both stated they did not have any issues or concerns with supervision and stayed in ratio during the day. The teacher in the room that serves infants did state she did not fill out an infant safe sleep sheet for the first days the infant was in care but has since corrected that error. There was a “boppy” like infant device that was mentioned in the alleged complaint. The device is approved for the use of newborns to two (2) year old's. We discussed it was not to be used for infant sleeping, and only to be used for tummy time or floor time activities. During each interview, I shared the importance of supervision, the requirements and how to prevent this from re-occurring. Those suggestions included being able to identify each child by conducting name to face at each threshold of a door and at any transitions. In addition, I shared the head count document found on our website to use as an example when conducting head counts and for when transitions take place from indoors to outdoors and vice versa. I conducted a walk-through of the center. Supervision, staff/child ratios, adequate/approved space and permit restrictions were observed and were out of compliance. The children were observed in the preschool aged room to be participating in rest time. The children were observed in the room that serves toddlers to also be resting and the infant in care was being bottle fed. There were fourteen (14) children present. The afterschool aged children arrived shortly before the visit was over. Findings: Based on interviews and observations the allegations of violations of child care requirements is confirmed. There were eight (8) violations observed during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. It was reported that supervision policies are not followed at all times. .1801(a)(1-5) 871 Center staff did not comply with the safe sleep policy. A child in care did not have a safe sleep log completed or on file for their first week of care. 10A NCAC 09 .0606(a) 890 The center had not developed and adopted a written safe sleep policy. The facility does not have a safe sleep policy for infants in their care. 10A NCAC 09 .0606(a) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In the room that provides care for infants there was not a safe sleep policy posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff Member S.C's first aid training is expired. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member S.C.'s CPR training has expired. .1102(d) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member S.C. medical information was not maintained separately from the personnel file. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member S.C. did not complete Recognizing and Responding to Suspicions of Child Maltreatment with in ninety (90) days of employment. .1102(g) On or before 5/27/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •When requesting an age-range change on a license, the permit must be received and posted before the changes can occur. •Please ensure to review the requirements around supervision to all staff at orientation and frequently in staff meetings and/or on individual basis at annual evaluations to ensure that adequate supervision of children is always taking place. As a reminder, the rules around supervision are: o 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. Please visit the CCRI training catalog and Moodle for training on supervision and transitions and have staff re-trained on what the requirements are for adequate supervision and meaningful and purposeful transitions. In addition, please look into equipping staff with information/training that highlights the importance of playground supervision. •While gloves are not required for serving foods please refer to 15A NCAC 18A .2801 (4)(5), Sanitation, for proper guidance on food preparation. In addition, hand washing is required before serving food to children and before children receive food for consumption. If food preparation occurs in the classroom, gloves are to be worn for the preparation. •During today’s visit, I left with Ms. Ihome the DCDEE approved enrollment form for her to use if she continues to use her facility’s logo on all documents. •Ms. Ihome and I discussed days and times for a technical assistance visit to review staff and children’s files, any worksheets and timelines for different required trainings and certifications. •Ms. Ihome and I looked at the Provider Document tab of the DCDEE website for the location of different forms and poster for her facility. Including face to name sheets which my be helpful in maintaining correct supervision and ratios in the classrooms. •The UCCCA is a great networking community in Union County and training source. I shared with her the contact information and encouraged her to reach out for guidance. •The Alliance for Children in Union County and Child Care Resources, INC have wonderful trainings for new employees, and for facility directors. There is also a program for Directors called “Directors Leadership Network”. If this program does not serve Union County Directors, consider asking what is available in the region. https://www.flipsnack.com/8ADBBD77C6F/ccri-training-catalog/full-view.html Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings. A follow-up visit will occur in the future. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or traci.meyer@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: 0525-152L Visit Date: 5/14/2025 Number Present: 14 Completed Date: 5/14/2025 Age: From 0 To 4 Total Minutes: 198 Time In: 12:12 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was due to allegations of childcare requirements case # 0525-0152L. The facility operates with a Five (5) Star License with restrictions to first (1st) shift care, meets enhanced ratios and meets enhanced space. The compliance history was eighty-five (85%) percent. Upon arrival I was greeted by Ms. C. Iheme and explained the reason for my visit and began the walk through with your assistance. I shared an alleged complaint was made concerning opening an infant classroom without being licensed to do so, teachers in the classroom that serves infants not having current ITS/SIDs training, no documentation of safe sleep sheets, or feeding logs and the safe sleep poster not posted or reviewed by parents. There is also an alleged complaint of proper cleaning and sanitation of toys, and furniture being followed , gloves not being used to serve meals well as outdoor learning equipment being unsafe. There is also an alleged complaint of lack of supervision during diaper changes, indoor learning time and outdoor learning times in all classrooms. A personnel complaint was expressed as well. Ms. Ihome and I spoke about the alleged complaints and she stated the infant was enrolled on 5/5/25. The infant came that day and the following two (2) days (5/6 and 5/7) to ease them into care. The following days the infant was in care, it was stated that no safe sleep log was maintained or documented. The infant's feeding/nutrition paperwork was completed. When reviewing the infant's file it was observed that most paperwork maintained compliance and technical assistance was provided for forms. I did share with Ms. Ihome, when making her own forms with her business logo to follow the DCDEE forms exactly, coping all information required. All staff received and completed ITS/SIDs training on 4/15/25 from the Union County Health Consultants and have certifications on file. After speaking to the Owner, she was aware of the supervision concerns as she had her own. She stated there were more than enough people to maintain supervision and proper ratios. She also stated once she became aware of supervision concerns she has addressed the issue. It is clear at this time that supervision is still a concern. Ms. Ihome and I discussed the difference between food preparation and food serving. She did report the cook uses gloves during the preparation of snacks and meals but they are not used in serving the snacks and meals. Hand washing was observed by the children before PM snack and was reported to occur before every meal by staff and children. Upon my arrival, I saw no indication of lack of cleaning or sanitation. I encouraged Ms. Ihome to reach out to her Environmental Health Consultant for hand-outs and with any questions. We discussed each of the concerns in the alleged complaint about staff, I encouraged her to have conversations with each person and gauge concerns or if any additional training or guidance were necessary. We also discussed her staff handbook, and what policies made sense for her as the Owner and Director. I encouraged her to reach out to Child Care Resources and UCCCA for guidance and mentorship. We observed the outdoor learning environment and the picnic tables with peeling paint. It would be best practice to remove the tables if you are unaware of how old they or if you do not want to repaint. They do not appear to be a hazard, but paint is peeling off them and could be a hazard in the future. Interviews: It was rest time during my arrival, and I was able to interview two (2) teachers and Ms. Ihome. The teachers both stated they did not have any issues or concerns with supervision and stayed in ratio during the day. The teacher in the room that serves infants did state she did not fill out an infant safe sleep sheet for the first days the infant was in care but has since corrected that error. There was a “boppy” like infant device that was mentioned in the alleged complaint. The device is approved for the use of newborns to two (2) year old's. We discussed it was not to be used for infant sleeping, and only to be used for tummy time or floor time activities. During each interview, I shared the importance of supervision, the requirements and how to prevent this from re-occurring. Those suggestions included being able to identify each child by conducting name to face at each threshold of a door and at any transitions. In addition, I shared the head count document found on our website to use as an example when conducting head counts and for when transitions take place from indoors to outdoors and vice versa. I conducted a walk-through of the center. Supervision, staff/child ratios, adequate/approved space and permit restrictions were observed and were out of compliance. The children were observed in the preschool aged room to be participating in rest time. The children were observed in the room that serves toddlers to also be resting and the infant in care was being bottle fed. There were fourteen (14) children present. The afterschool aged children arrived shortly before the visit was over. Findings: Based on interviews and observations the allegations of violations of child care requirements is confirmed. There were eight (8) violations observed during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. It was reported that supervision policies are not followed at all times. .1801(a)(1-5) 871 Center staff did not comply with the safe sleep policy. A child in care did not have a safe sleep log completed or on file for their first week of care. 10A NCAC 09 .0606(a) 890 The center had not developed and adopted a written safe sleep policy. The facility does not have a safe sleep policy for infants in their care. 10A NCAC 09 .0606(a) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In the room that provides care for infants there was not a safe sleep policy posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff Member S.C's first aid training is expired. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member S.C.'s CPR training has expired. .1102(d) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member S.C. medical information was not maintained separately from the personnel file. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member S.C. did not complete Recognizing and Responding to Suspicions of Child Maltreatment with in ninety (90) days of employment. .1102(g) On or before 5/27/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •When requesting an age-range change on a license, the permit must be received and posted before the changes can occur. •Please ensure to review the requirements around supervision to all staff at orientation and frequently in staff meetings and/or on individual basis at annual evaluations to ensure that adequate supervision of children is always taking place. As a reminder, the rules around supervision are: o 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. Please visit the CCRI training catalog and Moodle for training on supervision and transitions and have staff re-trained on what the requirements are for adequate supervision and meaningful and purposeful transitions. In addition, please look into equipping staff with information/training that highlights the importance of playground supervision. •While gloves are not required for serving foods please refer to 15A NCAC 18A .2801 (4)(5), Sanitation, for proper guidance on food preparation. In addition, hand washing is required before serving food to children and before children receive food for consumption. If food preparation occurs in the classroom, gloves are to be worn for the preparation. •During today’s visit, I left with Ms. Ihome the DCDEE approved enrollment form for her to use if she continues to use her facility’s logo on all documents. •Ms. Ihome and I discussed days and times for a technical assistance visit to review staff and children’s files, any worksheets and timelines for different required trainings and certifications. •Ms. Ihome and I looked at the Provider Document tab of the DCDEE website for the location of different forms and poster for her facility. Including face to name sheets which my be helpful in maintaining correct supervision and ratios in the classrooms. •The UCCCA is a great networking community in Union County and training source. I shared with her the contact information and encouraged her to reach out for guidance. •The Alliance for Children in Union County and Child Care Resources, INC have wonderful trainings for new employees, and for facility directors. There is also a program for Directors called “Directors Leadership Network”. If this program does not serve Union County Directors, consider asking what is available in the region. https://www.flipsnack.com/8ADBBD77C6F/ccri-training-catalog/full-view.html Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings. A follow-up visit will occur in the future. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or traci.meyer@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 4/16/2025 Number Present: 13 Completed Date: 4/16/2025 Age: From 1 To 4 Total Minutes: 154 Time In: 09:30 AM Time Out: 12:04 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced routine visit. Upon arrival I was greeted by Ms. L. Covington, I shared the reason for the visit and N. Miller assisted me with today’s visit. Your program currently operates with a five (5) star center license. The license was posted, with restrictions to: first and second (1st and 2nd ) shift care, meets enhanced ratios and meets enhanced space. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86%) percent as of today’s visit. The following items were monitored: Licensing Posted, Permit Restrictions, Staff/Child Ratio, Supervision, Specialized Trainings, Storage of Hazardous Substances and Storage of Medication, Program Records, and General Safety. Fire and Sanitation Inspections have not occurred since the last visit and remain current. The following items below were found in compliance. The following inspections are below. •Last fire drill was conducted on 3/20/25. •Last Shelter in Place/Lockdown Drill was conducted 2/25/25. •Last Playground Inspection was conducted on 3/12/25. •The incident report(s) were in compliance. The children were observed in the room that serves two (2), three (3), four (4), and five (5) year old's were participating in self-choice free play in centers. The children in the rooms that serves one (1) and 2 (2) year old's were participating in transitioning from morning routines to outside play time. Outdoor Learning Environment: Both playground areas were observed and the fence on the playground closest to the parking lot the gate that the height from the ground to the gate is not in compliance and there are small pointy protrusions which are a hazard. Staff Records: The staff-training worksheets were completed and emailed to the consultant visit. There are new staff that have been hired and I monitored two (2) files. Medication: Medication was monitored and technical assistance was provided. Nutrition: The facility had last week’s menu posted and a current allergy listed posted. The menu was posted during the visit and for lunch the children were having chicken, greens, applesauce, rice, rolls and milk. Weapons: Today you reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Transportation is provided but was not monitored on today’s visit. Eight (8) violations were observed today and one (1) was corrected during the visit. The violations are listed below. Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The current weeks' menu was not posted. 10A NCAC 09 .0901(b) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The gate door that leads to the parking lot had a space equaling five (5) inches on the bottom and had sharp protruding points that is a hazard. .0605(g) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The outdoor air conditioning unit protective barrier was not secured. .0604 (m) 853 Incident logs were not completed and maintained as required. The facility did not have an incident log to accompany the incident reports. .0802(g)(1-6) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A volunteer in the facility did not have a TB test or TB screening completed before the first day working with children. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. New Staff Member L.S. did not have six (6) hours of orientation within the first two (2) weeks. .1101(a)(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member L.S. medical file was not maintained separately form the main staff folder. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. A volunteer did not have a health questionnaire on file before the first day of work. 10A NCAC 09 .0701(a) On or before 4/29/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 OR Traci.Meyer@dhhs.nc.gov Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License •Hold Harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort #1 (number one) are not required to go any further with a rated license assessment unless they want to, and providers in Cohort #2 (number two) do not need to start their preparation year unless they want to. Upon request, a childcare facility may be awarded a star-rated license based on accreditation from a national childhood education accreditation organization provided the facility maintains its accreditation and remains in good standing. •Use this time for staff to update their information in the WORKS database. For more information, please go to https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS. Have all staff update their education including certifications. Technical Assistance •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Staff medical files are to be kept in a separate file from the main employee files. •Volunteers who work in the facility must have a completed and read TB test/screening and a current health questionnaire. •We reviewed what was required with the incident logs to remain in compliance. •An activity plan with the correct age(s) should be posted in the room that serves ages ones (1) and twos (2). •We reviewed the correct timeline and dates for new staff orientation within the two (2) week time and six (6) week timeframe and a copy of the document was left with Ms. Miller. •Please put the Emergency Medical Care plan in a space where it is easily seen by parents/guardians. •A technical assistance visit was recommended for the owner and Assistant Director. All parts of the emergency administration permission form should be filled out. •Infant/Toddler Trauma-Informed (ITTI) Care Project Training (Free). Child care professionals often feel overwhelmed, unappreciated and isolated. The work is hard and can be both incredibly rewarding and exhausting at the same time. Being responsible for children all day requires energy, patience, and staying calm when children are not. Teachers, family child care professionals and directors need to be ready to respond to children's developmental needs with compassion and creativity to provide the relationships and environments that children need to thrive. In this training, we will start with YOU and your stress and support you in developing an action plan to reduce stress and thrive! We will practice and emphasize the importance of self-reflection, self-awareness, self-care. Staff of the ITTI Care Project, a multi-level trauma-informed approach to promoting child care workforce wellness and relationship-based child care environments, provide an interactive training designed to help you prioritize workday wellness and reduce stress. The ITTI Care Project offers this 1-hour self-paced training designed to help everyone who works in child care settings address their stress! Click on link to register for FREE so you can complete the training whenever you like! Learn more about ITTI Care here: https://sites.sanford.duke.edu/itticare/ We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged you to ask any questions and you stated that you had none. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Childcare Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 4/16/2025 Number Present: 13 Completed Date: 4/16/2025 Age: From 1 To 4 Total Minutes: 154 Time In: 09:30 AM Time Out: 12:04 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced routine visit. Upon arrival I was greeted by Ms. L. Covington, I shared the reason for the visit and N. Miller assisted me with today’s visit. Your program currently operates with a five (5) star center license. The license was posted, with restrictions to: first and second (1st and 2nd ) shift care, meets enhanced ratios and meets enhanced space. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86%) percent as of today’s visit. The following items were monitored: Licensing Posted, Permit Restrictions, Staff/Child Ratio, Supervision, Specialized Trainings, Storage of Hazardous Substances and Storage of Medication, Program Records, and General Safety. Fire and Sanitation Inspections have not occurred since the last visit and remain current. The following items below were found in compliance. The following inspections are below. •Last fire drill was conducted on 3/20/25. •Last Shelter in Place/Lockdown Drill was conducted 2/25/25. •Last Playground Inspection was conducted on 3/12/25. •The incident report(s) were in compliance. The children were observed in the room that serves two (2), three (3), four (4), and five (5) year old's were participating in self-choice free play in centers. The children in the rooms that serves one (1) and 2 (2) year old's were participating in transitioning from morning routines to outside play time. Outdoor Learning Environment: Both playground areas were observed and the fence on the playground closest to the parking lot the gate that the height from the ground to the gate is not in compliance and there are small pointy protrusions which are a hazard. Staff Records: The staff-training worksheets were completed and emailed to the consultant visit. There are new staff that have been hired and I monitored two (2) files. Medication: Medication was monitored and technical assistance was provided. Nutrition: The facility had last week’s menu posted and a current allergy listed posted. The menu was posted during the visit and for lunch the children were having chicken, greens, applesauce, rice, rolls and milk. Weapons: Today you reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Transportation is provided but was not monitored on today’s visit. Eight (8) violations were observed today and one (1) was corrected during the visit. The violations are listed below. Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The current weeks' menu was not posted. 10A NCAC 09 .0901(b) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The gate door that leads to the parking lot had a space equaling five (5) inches on the bottom and had sharp protruding points that is a hazard. .0605(g) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The outdoor air conditioning unit protective barrier was not secured. .0604 (m) 853 Incident logs were not completed and maintained as required. The facility did not have an incident log to accompany the incident reports. .0802(g)(1-6) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A volunteer in the facility did not have a TB test or TB screening completed before the first day working with children. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. New Staff Member L.S. did not have six (6) hours of orientation within the first two (2) weeks. .1101(a)(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member L.S. medical file was not maintained separately form the main staff folder. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. A volunteer did not have a health questionnaire on file before the first day of work. 10A NCAC 09 .0701(a) On or before 4/29/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 OR Traci.Meyer@dhhs.nc.gov Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License •Hold Harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort #1 (number one) are not required to go any further with a rated license assessment unless they want to, and providers in Cohort #2 (number two) do not need to start their preparation year unless they want to. Upon request, a childcare facility may be awarded a star-rated license based on accreditation from a national childhood education accreditation organization provided the facility maintains its accreditation and remains in good standing. •Use this time for staff to update their information in the WORKS database. For more information, please go to https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS. Have all staff update their education including certifications. Technical Assistance •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Staff medical files are to be kept in a separate file from the main employee files. •Volunteers who work in the facility must have a completed and read TB test/screening and a current health questionnaire. •We reviewed what was required with the incident logs to remain in compliance. •An activity plan with the correct age(s) should be posted in the room that serves ages ones (1) and twos (2). •We reviewed the correct timeline and dates for new staff orientation within the two (2) week time and six (6) week timeframe and a copy of the document was left with Ms. Miller. •Please put the Emergency Medical Care plan in a space where it is easily seen by parents/guardians. •A technical assistance visit was recommended for the owner and Assistant Director. All parts of the emergency administration permission form should be filled out. •Infant/Toddler Trauma-Informed (ITTI) Care Project Training (Free). Child care professionals often feel overwhelmed, unappreciated and isolated. The work is hard and can be both incredibly rewarding and exhausting at the same time. Being responsible for children all day requires energy, patience, and staying calm when children are not. Teachers, family child care professionals and directors need to be ready to respond to children's developmental needs with compassion and creativity to provide the relationships and environments that children need to thrive. In this training, we will start with YOU and your stress and support you in developing an action plan to reduce stress and thrive! We will practice and emphasize the importance of self-reflection, self-awareness, self-care. Staff of the ITTI Care Project, a multi-level trauma-informed approach to promoting child care workforce wellness and relationship-based child care environments, provide an interactive training designed to help you prioritize workday wellness and reduce stress. The ITTI Care Project offers this 1-hour self-paced training designed to help everyone who works in child care settings address their stress! Click on link to register for FREE so you can complete the training whenever you like! Learn more about ITTI Care here: https://sites.sanford.duke.edu/itticare/ We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged you to ask any questions and you stated that you had none. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Childcare Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 4/16/2025 Number Present: 13 Completed Date: 4/16/2025 Age: From 1 To 4 Total Minutes: 154 Time In: 09:30 AM Time Out: 12:04 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced routine visit. Upon arrival I was greeted by Ms. L. Covington, I shared the reason for the visit and N. Miller assisted me with today’s visit. Your program currently operates with a five (5) star center license. The license was posted, with restrictions to: first and second (1st and 2nd ) shift care, meets enhanced ratios and meets enhanced space. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86%) percent as of today’s visit. The following items were monitored: Licensing Posted, Permit Restrictions, Staff/Child Ratio, Supervision, Specialized Trainings, Storage of Hazardous Substances and Storage of Medication, Program Records, and General Safety. Fire and Sanitation Inspections have not occurred since the last visit and remain current. The following items below were found in compliance. The following inspections are below. •Last fire drill was conducted on 3/20/25. •Last Shelter in Place/Lockdown Drill was conducted 2/25/25. •Last Playground Inspection was conducted on 3/12/25. •The incident report(s) were in compliance. The children were observed in the room that serves two (2), three (3), four (4), and five (5) year old's were participating in self-choice free play in centers. The children in the rooms that serves one (1) and 2 (2) year old's were participating in transitioning from morning routines to outside play time. Outdoor Learning Environment: Both playground areas were observed and the fence on the playground closest to the parking lot the gate that the height from the ground to the gate is not in compliance and there are small pointy protrusions which are a hazard. Staff Records: The staff-training worksheets were completed and emailed to the consultant visit. There are new staff that have been hired and I monitored two (2) files. Medication: Medication was monitored and technical assistance was provided. Nutrition: The facility had last week’s menu posted and a current allergy listed posted. The menu was posted during the visit and for lunch the children were having chicken, greens, applesauce, rice, rolls and milk. Weapons: Today you reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Transportation is provided but was not monitored on today’s visit. Eight (8) violations were observed today and one (1) was corrected during the visit. The violations are listed below. Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The current weeks' menu was not posted. 10A NCAC 09 .0901(b) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The gate door that leads to the parking lot had a space equaling five (5) inches on the bottom and had sharp protruding points that is a hazard. .0605(g) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The outdoor air conditioning unit protective barrier was not secured. .0604 (m) 853 Incident logs were not completed and maintained as required. The facility did not have an incident log to accompany the incident reports. .0802(g)(1-6) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A volunteer in the facility did not have a TB test or TB screening completed before the first day working with children. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. New Staff Member L.S. did not have six (6) hours of orientation within the first two (2) weeks. .1101(a)(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member L.S. medical file was not maintained separately form the main staff folder. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. A volunteer did not have a health questionnaire on file before the first day of work. 10A NCAC 09 .0701(a) On or before 4/29/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 OR Traci.Meyer@dhhs.nc.gov Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License •Hold Harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort #1 (number one) are not required to go any further with a rated license assessment unless they want to, and providers in Cohort #2 (number two) do not need to start their preparation year unless they want to. Upon request, a childcare facility may be awarded a star-rated license based on accreditation from a national childhood education accreditation organization provided the facility maintains its accreditation and remains in good standing. •Use this time for staff to update their information in the WORKS database. For more information, please go to https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS. Have all staff update their education including certifications. Technical Assistance •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Staff medical files are to be kept in a separate file from the main employee files. •Volunteers who work in the facility must have a completed and read TB test/screening and a current health questionnaire. •We reviewed what was required with the incident logs to remain in compliance. •An activity plan with the correct age(s) should be posted in the room that serves ages ones (1) and twos (2). •We reviewed the correct timeline and dates for new staff orientation within the two (2) week time and six (6) week timeframe and a copy of the document was left with Ms. Miller. •Please put the Emergency Medical Care plan in a space where it is easily seen by parents/guardians. •A technical assistance visit was recommended for the owner and Assistant Director. All parts of the emergency administration permission form should be filled out. •Infant/Toddler Trauma-Informed (ITTI) Care Project Training (Free). Child care professionals often feel overwhelmed, unappreciated and isolated. The work is hard and can be both incredibly rewarding and exhausting at the same time. Being responsible for children all day requires energy, patience, and staying calm when children are not. Teachers, family child care professionals and directors need to be ready to respond to children's developmental needs with compassion and creativity to provide the relationships and environments that children need to thrive. In this training, we will start with YOU and your stress and support you in developing an action plan to reduce stress and thrive! We will practice and emphasize the importance of self-reflection, self-awareness, self-care. Staff of the ITTI Care Project, a multi-level trauma-informed approach to promoting child care workforce wellness and relationship-based child care environments, provide an interactive training designed to help you prioritize workday wellness and reduce stress. The ITTI Care Project offers this 1-hour self-paced training designed to help everyone who works in child care settings address their stress! Click on link to register for FREE so you can complete the training whenever you like! Learn more about ITTI Care here: https://sites.sanford.duke.edu/itticare/ We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged you to ask any questions and you stated that you had none. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Childcare Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 4/16/2025 Number Present: 13 Completed Date: 4/16/2025 Age: From 1 To 4 Total Minutes: 154 Time In: 09:30 AM Time Out: 12:04 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced routine visit. Upon arrival I was greeted by Ms. L. Covington, I shared the reason for the visit and N. Miller assisted me with today’s visit. Your program currently operates with a five (5) star center license. The license was posted, with restrictions to: first and second (1st and 2nd ) shift care, meets enhanced ratios and meets enhanced space. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86%) percent as of today’s visit. The following items were monitored: Licensing Posted, Permit Restrictions, Staff/Child Ratio, Supervision, Specialized Trainings, Storage of Hazardous Substances and Storage of Medication, Program Records, and General Safety. Fire and Sanitation Inspections have not occurred since the last visit and remain current. The following items below were found in compliance. The following inspections are below. •Last fire drill was conducted on 3/20/25. •Last Shelter in Place/Lockdown Drill was conducted 2/25/25. •Last Playground Inspection was conducted on 3/12/25. •The incident report(s) were in compliance. The children were observed in the room that serves two (2), three (3), four (4), and five (5) year old's were participating in self-choice free play in centers. The children in the rooms that serves one (1) and 2 (2) year old's were participating in transitioning from morning routines to outside play time. Outdoor Learning Environment: Both playground areas were observed and the fence on the playground closest to the parking lot the gate that the height from the ground to the gate is not in compliance and there are small pointy protrusions which are a hazard. Staff Records: The staff-training worksheets were completed and emailed to the consultant visit. There are new staff that have been hired and I monitored two (2) files. Medication: Medication was monitored and technical assistance was provided. Nutrition: The facility had last week’s menu posted and a current allergy listed posted. The menu was posted during the visit and for lunch the children were having chicken, greens, applesauce, rice, rolls and milk. Weapons: Today you reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Transportation is provided but was not monitored on today’s visit. Eight (8) violations were observed today and one (1) was corrected during the visit. The violations are listed below. Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The current weeks' menu was not posted. 10A NCAC 09 .0901(b) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The gate door that leads to the parking lot had a space equaling five (5) inches on the bottom and had sharp protruding points that is a hazard. .0605(g) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The outdoor air conditioning unit protective barrier was not secured. .0604 (m) 853 Incident logs were not completed and maintained as required. The facility did not have an incident log to accompany the incident reports. .0802(g)(1-6) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A volunteer in the facility did not have a TB test or TB screening completed before the first day working with children. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. New Staff Member L.S. did not have six (6) hours of orientation within the first two (2) weeks. .1101(a)(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff member L.S. medical file was not maintained separately form the main staff folder. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. A volunteer did not have a health questionnaire on file before the first day of work. 10A NCAC 09 .0701(a) On or before 4/29/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 OR Traci.Meyer@dhhs.nc.gov Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License •Hold Harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort #1 (number one) are not required to go any further with a rated license assessment unless they want to, and providers in Cohort #2 (number two) do not need to start their preparation year unless they want to. Upon request, a childcare facility may be awarded a star-rated license based on accreditation from a national childhood education accreditation organization provided the facility maintains its accreditation and remains in good standing. •Use this time for staff to update their information in the WORKS database. For more information, please go to https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS. Have all staff update their education including certifications. Technical Assistance •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Staff medical files are to be kept in a separate file from the main employee files. •Volunteers who work in the facility must have a completed and read TB test/screening and a current health questionnaire. •We reviewed what was required with the incident logs to remain in compliance. •An activity plan with the correct age(s) should be posted in the room that serves ages ones (1) and twos (2). •We reviewed the correct timeline and dates for new staff orientation within the two (2) week time and six (6) week timeframe and a copy of the document was left with Ms. Miller. •Please put the Emergency Medical Care plan in a space where it is easily seen by parents/guardians. •A technical assistance visit was recommended for the owner and Assistant Director. All parts of the emergency administration permission form should be filled out. •Infant/Toddler Trauma-Informed (ITTI) Care Project Training (Free). Child care professionals often feel overwhelmed, unappreciated and isolated. The work is hard and can be both incredibly rewarding and exhausting at the same time. Being responsible for children all day requires energy, patience, and staying calm when children are not. Teachers, family child care professionals and directors need to be ready to respond to children's developmental needs with compassion and creativity to provide the relationships and environments that children need to thrive. In this training, we will start with YOU and your stress and support you in developing an action plan to reduce stress and thrive! We will practice and emphasize the importance of self-reflection, self-awareness, self-care. Staff of the ITTI Care Project, a multi-level trauma-informed approach to promoting child care workforce wellness and relationship-based child care environments, provide an interactive training designed to help you prioritize workday wellness and reduce stress. The ITTI Care Project offers this 1-hour self-paced training designed to help everyone who works in child care settings address their stress! Click on link to register for FREE so you can complete the training whenever you like! Learn more about ITTI Care here: https://sites.sanford.duke.edu/itticare/ We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged you to ask any questions and you stated that you had none. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Childcare Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 12/11/2024 Number Present: 11 Completed Date: 12/11/2024 Age: From 1 To 5 Total Minutes: 115 Time In: 09:15 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a third temporary time-period. Traci Meyer Carpenter, Child Care Consultant, accompanied me on today’s visit. Currently this center operates with a Temporary License, issued on July 18, 2024, to January 18, 2025. The restrictions include first shift and second shift only. Age and ranging from 1-12 years of age. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility. The following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Indoor Learning Environment: Staff/child ratio was observed and in compliance. Children were observed engaged in multi-play opportunities throughout their learning environment indoors. Due to inclement weather conditions the outdoor learning environment was not monitored. The outdoor inspections and fire drill report forms were reviewed during today’s visit. The forms were current and up to date. The last fire drill was conducted on 11/14/2024. The last monthly playground inspection was completed on 12/11/24. Sanitation/Fire/Building Inspections: The last sanitation inspection was made on 06/27/2024 by the Environmental Health Specialist. A “Superior” classification was issued with 9 demerits noted on the grade card. The facility received an Approved Lead Water Test Results on August 2, 2024. Fire Inspection 9/25/2024 and approved for daytime care only. The facility has produced an approved building inspection completed on 9/20/2024. Records: One new staff person’s file hired. I received the staff and training worksheet during today’s visit. Nutrition: Fish patty, carrots, oranges, wheat bread and milk. Meals met nutritional value during today’s visit. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Curriculum: You stated you already use the Creative Curriculum accompanied with NC Foundations. Your temporary license will expire on January 18, 2025. The rated license packet will be processed with the points you have agreed upon by using the previously owner’s Rated License Packet Information. I discussed that you must meet enhanced ratios and enhanced space and meet requirements for six points in Program Standards. You stated that you will follow enhanced ratios as well as the enhanced space requirement. As discussed, the staff/child ratio form will need to be updated in each classroom by placing a check mark in the box for voluntary enhanced ratio requirements. Rated License Assessment Education Component The previous director qualifies at the 7-point level as an Administrator. The current administrator has received a level 7 as well. Lead teacher received 6 points for education and School Age Program Coordinator received 7 points for education. Education allowed during this hold harmless will remain at 6 points for education. Program Component The facility follows enhanced ratios and enhance with the minus ones. While the facility had a change of ownership, their operational policies and personnel policies did not change and remain approved. ECERS-R 5.69 ITERS-R 5.83 SACERS-5.14 The average ERS score is 5.39 The facility has earned 6, points in Program Standards. Quality Point Option The program meets this option by 75% teachers have 10 years of Early Childhood Education experience. Six (6) violation was cited during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A medical report was not on file for a staff member (S.C) hired on 12/6/24. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A TB test was not on file for a staff member (S.C) hired on 12/6/24. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency Information form was not on file for a staff member (S.C) hired on 12/6/24. .0701(a) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for a staff member (S.C) hired on 12/6/24. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Prevention of Shaken Baby Syndrome and Abusive was not on file for a staff member (S.C) hired on 12/6/24. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. One enrolled child's emergency medication authorization form expired on 5/25/24. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Compliance History: Prior to today's visit, your program maintained 86% compliance. Please note that any violations cited today or during future visits will negatively impact your compliance history. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Technical Assistance: • Permission forms for Emergency and Prescription medications are valid for six (6) months or when any changes occur. Permission forms for over-the-counter medication are valid for twelve (12) months or when any changes occur. Emergency medication must be out of reach of the children but accessible. • As a reminder, once you have finished the Emergency Preparedness training in the timeframe required, Emergency drills are practiced and due every three (3) months. General Reminders (in compliance today): You are currently meeting voluntary enhanced requirements although minimum are required at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 9 children ~ 18 group 3 to 4 -Years ~ 1 staff / 10 children ~ 20group 4 to 5 Years ~ 1 staff /13 children ~ 25 group 5 to 6 Years ~ 1 staff / 15 children ~ 25 group 6 Years and Older ~ 1 staff / 20 children ~ 25 group Stay up to date with the Division of Child Development and Early Education by visiting www.https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address below by 12/24/24. The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE It is important for licensed providers to be knowledgeable of all of the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It's the provider's responsibility to be in compliance with all of the applicable laws and rules. Feel free to contact me for assistance at either my office 704-776-0602 or my e-mail Rasheka.Wheeler@dhhs.nc.gov. Rasheka Wheeler Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box P.O. Box 691174 Mint Hill, NC 28227 The Consultant assigned to this program after January 18, 2025, will be Traci Meyer Carpenter. Her information is listed below. Traci-Meyer Carpenter Office: 704-594-0041 traci.meyer@dhhs.nc.gov P.O. Box 364 Matthews, NC 28105 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 12/11/2024 Number Present: 11 Completed Date: 12/11/2024 Age: From 1 To 5 Total Minutes: 115 Time In: 09:15 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a third temporary time-period. Traci Meyer Carpenter, Child Care Consultant, accompanied me on today’s visit. Currently this center operates with a Temporary License, issued on July 18, 2024, to January 18, 2025. The restrictions include first shift and second shift only. Age and ranging from 1-12 years of age. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility. The following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Indoor Learning Environment: Staff/child ratio was observed and in compliance. Children were observed engaged in multi-play opportunities throughout their learning environment indoors. Due to inclement weather conditions the outdoor learning environment was not monitored. The outdoor inspections and fire drill report forms were reviewed during today’s visit. The forms were current and up to date. The last fire drill was conducted on 11/14/2024. The last monthly playground inspection was completed on 12/11/24. Sanitation/Fire/Building Inspections: The last sanitation inspection was made on 06/27/2024 by the Environmental Health Specialist. A “Superior” classification was issued with 9 demerits noted on the grade card. The facility received an Approved Lead Water Test Results on August 2, 2024. Fire Inspection 9/25/2024 and approved for daytime care only. The facility has produced an approved building inspection completed on 9/20/2024. Records: One new staff person’s file hired. I received the staff and training worksheet during today’s visit. Nutrition: Fish patty, carrots, oranges, wheat bread and milk. Meals met nutritional value during today’s visit. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Curriculum: You stated you already use the Creative Curriculum accompanied with NC Foundations. Your temporary license will expire on January 18, 2025. The rated license packet will be processed with the points you have agreed upon by using the previously owner’s Rated License Packet Information. I discussed that you must meet enhanced ratios and enhanced space and meet requirements for six points in Program Standards. You stated that you will follow enhanced ratios as well as the enhanced space requirement. As discussed, the staff/child ratio form will need to be updated in each classroom by placing a check mark in the box for voluntary enhanced ratio requirements. Rated License Assessment Education Component The previous director qualifies at the 7-point level as an Administrator. The current administrator has received a level 7 as well. Lead teacher received 6 points for education and School Age Program Coordinator received 7 points for education. Education allowed during this hold harmless will remain at 6 points for education. Program Component The facility follows enhanced ratios and enhance with the minus ones. While the facility had a change of ownership, their operational policies and personnel policies did not change and remain approved. ECERS-R 5.69 ITERS-R 5.83 SACERS-5.14 The average ERS score is 5.39 The facility has earned 6, points in Program Standards. Quality Point Option The program meets this option by 75% teachers have 10 years of Early Childhood Education experience. Six (6) violation was cited during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A medical report was not on file for a staff member (S.C) hired on 12/6/24. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A TB test was not on file for a staff member (S.C) hired on 12/6/24. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency Information form was not on file for a staff member (S.C) hired on 12/6/24. .0701(a) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for a staff member (S.C) hired on 12/6/24. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Prevention of Shaken Baby Syndrome and Abusive was not on file for a staff member (S.C) hired on 12/6/24. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. One enrolled child's emergency medication authorization form expired on 5/25/24. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Compliance History: Prior to today's visit, your program maintained 86% compliance. Please note that any violations cited today or during future visits will negatively impact your compliance history. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Technical Assistance: • Permission forms for Emergency and Prescription medications are valid for six (6) months or when any changes occur. Permission forms for over-the-counter medication are valid for twelve (12) months or when any changes occur. Emergency medication must be out of reach of the children but accessible. • As a reminder, once you have finished the Emergency Preparedness training in the timeframe required, Emergency drills are practiced and due every three (3) months. General Reminders (in compliance today): You are currently meeting voluntary enhanced requirements although minimum are required at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 9 children ~ 18 group 3 to 4 -Years ~ 1 staff / 10 children ~ 20group 4 to 5 Years ~ 1 staff /13 children ~ 25 group 5 to 6 Years ~ 1 staff / 15 children ~ 25 group 6 Years and Older ~ 1 staff / 20 children ~ 25 group Stay up to date with the Division of Child Development and Early Education by visiting www.https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address below by 12/24/24. The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE It is important for licensed providers to be knowledgeable of all of the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It's the provider's responsibility to be in compliance with all of the applicable laws and rules. Feel free to contact me for assistance at either my office 704-776-0602 or my e-mail Rasheka.Wheeler@dhhs.nc.gov. Rasheka Wheeler Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box P.O. Box 691174 Mint Hill, NC 28227 The Consultant assigned to this program after January 18, 2025, will be Traci Meyer Carpenter. Her information is listed below. Traci-Meyer Carpenter Office: 704-594-0041 traci.meyer@dhhs.nc.gov P.O. Box 364 Matthews, NC 28105 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 10/24/2024 Number Present: 8 Completed Date: 10/24/2024 Age: From 1 To 3 Total Minutes: 130 Time In: 09:15 AM Time Out: 11:25 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a second temporary time-period visit. Ms. Nicole Pratt was present upon arrival. I stated the purpose of the today's visit and begun my walk-through of the indoor and outdoor learning spaces. Ms. Chiamaka Iheme, the owner and director arrived 30 minutes after my arrival to the facility. Currently this center operates with a Temporary License, issued on July 18, 2024. The restrictions include first and second shift only with a building capacity of 48. Age ranging from 1-12 years of age. The current enrollment for first shift was total of 36 children; The total of enrollment for second shift, is a total of eight (8) children. The NC Secretary of State website was viewed before the visit Loving Daycare LLC- current/active as of May 17, 2024. If any changes to the company need to be made or you decide to sell your business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Indoor Learning Environment: Upon arrival, staff/child ratio was observed and was in compliance. I reviewed all program records requirements. The last fire drill was conducted on 10/22/24. The last playground inspection was completed on 10/07/24. The Sanitation inspection that took place on 6/27/2024 with 9 demerits and a Superior Rating. The facility received an Approved Lead Water Test Results on August 2, 202. Fire Inspection was completed 9/25/24 and the facility was approved for daytime only. All required items were posted in the Lobby/afterschool classroom. I received an approved Building Inspection 9/20/2024. The program received all required inspections prior to their six (6) months temporary licensing expiring. Outdoor Learning Environment: Was monitored and in compliance with Child Care Requirements. During the visit, the school age playground was getting work done on their fence. No children were observed playing on the OLE and no safety concern was observed. I mentioned to Ms. Iheme to only allow children to play on the alternative playground until all work is completed. Records: Staff: The Staff and Training Worksheets was not updated and provided during today’s visit. I gave Ms. Iheme until tomorrow by 5:00 p.m. to send me the updated staff and training worksheet(s). I monitored the new staff file during today’s visit. Nutrition: Your facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. Spaghetti, broccoli, oranges, and wheat garlic bread with milk. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. The following violations were cited during today’s visit. Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Ethanol Gel that had a "Keep out of reach of children" that was accessible to children. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. I observed a bottle of Ibuprofen "equate" in a staff member's bag, accessible to preschool age children. 15A NCAC 18A .2820(d) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A new employee (L.C), 10/11/2024 did not have a medical report on file during today's visit. 10A NCAC 09 .0701(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed copy of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy, in a new staff's file (L.C) that was hired 10/11/2024. .0608(d)(1-4) Technical Assistance: Organize important documents in a binder to maintain on file. New Employees, keep a folder for all prior to first day of employment and make sure all important information is discussed prior to hiring new staff members. Remember to document on staff orientation for all new employees upon hire decision. Compliance History: North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Rated License: We discussed the two-component rated license process during today’s visit. The administrator stated will continue to remain in the harmless hold until it is no longer available. I stated that I will need written documentation requesting the harmless hold no later than November 15, 2024. I explained to the administrator that I will keep the previous score and education from their last ERS assessment/Rated License. It is important to make sure staff are continuing to take EDU course work or work towards completion of an AA degree in Early Childhood. I suggest to research T.E.A.C.H and other community college resources to assist with encouraging staff to continue their early childhood education. I explained and discussed enhanced ratios and enhanced space with you. I explained that if you receive a four or five-star license, then you will be required to have an approved curriculum for children four years of age. The facility has already adopted the Creative Curriculum for Preschool. As discussed, at the end of your temporary license period you must be at least a three (3) star facility in order to continue to provide care for children who receive subsidy. You must have earned enough points for 3-5 stars in order to continue receiving subsidy dollars. To help childcare providers meet the new training requirements, the Division of Child Development and Early Education has Moodle Trainings set up and can be accessed through the Divisions website: ncchildcare.ncdhhs.gov. General Reminders (in compliance today): You are currently meeting minimum ratio requirements. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 10 children ~ 20 group 3 to 4 -Years ~ 1 staff / 15 children ~ 25 group 4 to 5 Years ~ 1 staff /20 children ~ 25 group 5 Years and Older ~ 1 staff / 25 children ~ 25 group If I can be of assistance in the future, please feel free to contact me at **704-776-0602** or e-mail Rasheka.Wheeler@dhhs.nc.gov. Feel free to contact me for assistance at either my office 704-776-0602 or my e-mail Rasheka.Wheeler@dhhs.nc.gov. Rasheka Wheeler Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box P.O. Box 691174 Mint Hill, NC 28227 Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 8/27/2024 Number Present: 9 Completed Date: 8/27/2024 Age: From 1 To 3 Total Minutes: 150 Time In: 09:15 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a first temporary time-period visit. Ms. Iheme, Owner/Director, was present upon arrival. I stated the purpose of the today's visit and begun my walk-through of the indoor and outdoor learning spaces. Currently this center operates with a Temporary License, issued on July 18, 2024. The restrictions include first and second shift only with a building capacity of 48. Age ranging from 1-12 years of age. The NC Secretary of State website was viewed before the visit Loving Daycare LLC- current/active as of May 17, 2024. If any changes to the company need to be made or you decide to sell your business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Indoor Learning Environment: There are 35 children enrolled. Out of the 35 enrolled children, nine (9) children were present. During my morning arrival children were engaged in dramatic play in the preschool classroom and puzzles play in the toddler classroom. The fire drill report was discussed today and was observed not in compliance. I discussed with Ms. Iheme to use a brand-new sheet with only the dates after she took ownership, July 18, 2024. I did not observe any dates indicating a fire drill took place in the Month of July. I stated to Ms. Iheme that she has until August 31st to have a fire drill and document it on the Fire Drill report for August 2024. The playground inspection was observed completed on 8/12/2024. A Sanitation Inspection was completed in 6/27/24 with a Superior Rating and nine (9) demerits. The program is awaiting the Lead Water Test results but as of today could not deliver a pass Lead Water Test. I re-iterated to Ms. Iheme, all inspections will need to be approved prior to the six (6) months temporary licensing expiring on January 18, 2025. Transportation: Transportation was approved during pre-licensing visit on 7/18/24. The outdoor learning environment was monitored during today’s visit. I discussed with Ms. Iheme some possible solutions to the below violations concerning the outdoor learning environment: Mulch was not measuring 6 inches deep under the tall climbing structure and the steel bar used for pulling up and flips. I suggested to rank the mulch from underneath the areas of the bench and field areas that do not require mulch and place that mulch underneath the climbing structure. I also stated that if mulch is not underneath the climbing structures and steel bar can be a possible hazard for injuries. Records: All staff records were monitored during the pre-licensing visit. One (1) staff was missing and was monitored during today’s visit. Three (3) child’s record was reviewed during today’s visit. No violations were cited concerning a child’s record. Nutrition: Today’s lunch included cheese and pepperoni pizza, corn, pineapples and milk. The allergy list was posted in the kitchen area and where children eat. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Violation observed today were discussed with you and documented on the Visit Summary left with you at the conclusion of this visit. The next two Temporary Time Period visits will be unannounced. During those visits a full assessment of the center's ability to maintain compliance with all applicable Child Care Requirements will be conducted. Please note that any violations cited today or during future visits will negatively impact your compliance history. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Rated License: We discussed the two-component rated license process. You were aware that the program can still be in harmless hold and wanted to take advantage of utilizing the previous information to maintain the current star level. I explained, discussed enhanced ratios, and enhanced space with you. I explained that if you receive a four or five-star license, then you will be required to have an approved curriculum for children at four years of age. I discussed and acknowledged the facility is currently using Creative Curriculum for NC_Pre-k for the preschool classroom. As discussed, at the end of your temporary license period you must be at least a three (3) star facility to continue to provide care for children who receive subsidy. Due to this is a change of ownership, I discussed with the administrator her previous EPR Training. She has stated that she has already completed the EPR training on July 24, 024. Ms. Iheme has four (4) months for that date to complete the Emergency Preparedness Response Plan to be uploaded on the EPR Portal. Ms. Iheme also stated she will like to maintain the star rating of 5 Stars from the previous owner and will like the hold harmless option, to opt out of getting the rated scales observations completed prior to her 6-month temporary license expiration date. Note: Please make sure you send the complete building inspection form upon receipt and make sure the building inspector is thoroughly completed the document. He/She must complete the section if any question is marked “No”. Please send me the fire Inspection and Lead Water Test Results upon completion. The following violations were cited and completed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. The sign in and out document was not completed for today. 10A NCAC 09 .0302(d)(4) 428 A current activity plan was not posted for each group of children for reference. The preschool classroom did not have a current activity plan posted for this week. GS 110-91(12); .0508(a) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Fire drill was not completed nor documented on the fire drill document that was made available for review during today's visit. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. The center's smoke detector produced a beeping sound, indicating either the battery needed to be changed or the smoke detector was functioning correctly. This is a safety concern and should be addressed immediately when children are in care. 10A NCAC 09 .0601(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. One electrical outlet was observed uncovered and accessible in the toddler class near the changing table. 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence near the parking spaces did not measure the required 4 feet in height. Also, part of the fence on the preschool/school age playground had areas that did not meet the 4 feet in height requirement for fencing. GS 110-91(6); .0605((i) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. I observed plastic accessible behind an unlock diaper changing table cabinet in the toddler classroom. .0604(q) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch did not measured the required 6 inches deep underneath climbing equipment on the outdoor learning environment. .0605(k)(1-4) You are currently minimum ratio requirements at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 10 children ~ 18 group 3 to 4 -Years ~ 1 staff / 15 children ~ 20 group 4 to 5 Years ~ 1 staff /20 children ~ 25 group 5 to Older ~ 1 staff / 25 children ~ 25 group Technical Assistance: Please make sure staff are signing children in at the time of arrival and signing them out during dismissal. REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address below by 9/10/24. The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE It is important for licensed providers to be knowledgeable of all of the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It's the provider's responsibility to be in compliance with all of the applicable laws and rules. Feel free to contact me for assistance at either my office 704-776-0602 or my e-mail Rasheka.Wheeler@dhhs.nc.gov. Rasheka Wheeler Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box P.O. Box 691174 Mint Hill, NC 28227 Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 8/27/2024 Number Present: 9 Completed Date: 8/27/2024 Age: From 1 To 3 Total Minutes: 150 Time In: 09:15 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a first temporary time-period visit. Ms. Iheme, Owner/Director, was present upon arrival. I stated the purpose of the today's visit and begun my walk-through of the indoor and outdoor learning spaces. Currently this center operates with a Temporary License, issued on July 18, 2024. The restrictions include first and second shift only with a building capacity of 48. Age ranging from 1-12 years of age. The NC Secretary of State website was viewed before the visit Loving Daycare LLC- current/active as of May 17, 2024. If any changes to the company need to be made or you decide to sell your business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Indoor Learning Environment: There are 35 children enrolled. Out of the 35 enrolled children, nine (9) children were present. During my morning arrival children were engaged in dramatic play in the preschool classroom and puzzles play in the toddler classroom. The fire drill report was discussed today and was observed not in compliance. I discussed with Ms. Iheme to use a brand-new sheet with only the dates after she took ownership, July 18, 2024. I did not observe any dates indicating a fire drill took place in the Month of July. I stated to Ms. Iheme that she has until August 31st to have a fire drill and document it on the Fire Drill report for August 2024. The playground inspection was observed completed on 8/12/2024. A Sanitation Inspection was completed in 6/27/24 with a Superior Rating and nine (9) demerits. The program is awaiting the Lead Water Test results but as of today could not deliver a pass Lead Water Test. I re-iterated to Ms. Iheme, all inspections will need to be approved prior to the six (6) months temporary licensing expiring on January 18, 2025. Transportation: Transportation was approved during pre-licensing visit on 7/18/24. The outdoor learning environment was monitored during today’s visit. I discussed with Ms. Iheme some possible solutions to the below violations concerning the outdoor learning environment: Mulch was not measuring 6 inches deep under the tall climbing structure and the steel bar used for pulling up and flips. I suggested to rank the mulch from underneath the areas of the bench and field areas that do not require mulch and place that mulch underneath the climbing structure. I also stated that if mulch is not underneath the climbing structures and steel bar can be a possible hazard for injuries. Records: All staff records were monitored during the pre-licensing visit. One (1) staff was missing and was monitored during today’s visit. Three (3) child’s record was reviewed during today’s visit. No violations were cited concerning a child’s record. Nutrition: Today’s lunch included cheese and pepperoni pizza, corn, pineapples and milk. The allergy list was posted in the kitchen area and where children eat. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Violation observed today were discussed with you and documented on the Visit Summary left with you at the conclusion of this visit. The next two Temporary Time Period visits will be unannounced. During those visits a full assessment of the center's ability to maintain compliance with all applicable Child Care Requirements will be conducted. Please note that any violations cited today or during future visits will negatively impact your compliance history. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Rated License: We discussed the two-component rated license process. You were aware that the program can still be in harmless hold and wanted to take advantage of utilizing the previous information to maintain the current star level. I explained, discussed enhanced ratios, and enhanced space with you. I explained that if you receive a four or five-star license, then you will be required to have an approved curriculum for children at four years of age. I discussed and acknowledged the facility is currently using Creative Curriculum for NC_Pre-k for the preschool classroom. As discussed, at the end of your temporary license period you must be at least a three (3) star facility to continue to provide care for children who receive subsidy. Due to this is a change of ownership, I discussed with the administrator her previous EPR Training. She has stated that she has already completed the EPR training on July 24, 024. Ms. Iheme has four (4) months for that date to complete the Emergency Preparedness Response Plan to be uploaded on the EPR Portal. Ms. Iheme also stated she will like to maintain the star rating of 5 Stars from the previous owner and will like the hold harmless option, to opt out of getting the rated scales observations completed prior to her 6-month temporary license expiration date. Note: Please make sure you send the complete building inspection form upon receipt and make sure the building inspector is thoroughly completed the document. He/She must complete the section if any question is marked “No”. Please send me the fire Inspection and Lead Water Test Results upon completion. The following violations were cited and completed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. The sign in and out document was not completed for today. 10A NCAC 09 .0302(d)(4) 428 A current activity plan was not posted for each group of children for reference. The preschool classroom did not have a current activity plan posted for this week. GS 110-91(12); .0508(a) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Fire drill was not completed nor documented on the fire drill document that was made available for review during today's visit. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. The center's smoke detector produced a beeping sound, indicating either the battery needed to be changed or the smoke detector was functioning correctly. This is a safety concern and should be addressed immediately when children are in care. 10A NCAC 09 .0601(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. One electrical outlet was observed uncovered and accessible in the toddler class near the changing table. 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence near the parking spaces did not measure the required 4 feet in height. Also, part of the fence on the preschool/school age playground had areas that did not meet the 4 feet in height requirement for fencing. GS 110-91(6); .0605((i) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. I observed plastic accessible behind an unlock diaper changing table cabinet in the toddler classroom. .0604(q) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch did not measured the required 6 inches deep underneath climbing equipment on the outdoor learning environment. .0605(k)(1-4) You are currently minimum ratio requirements at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 10 children ~ 18 group 3 to 4 -Years ~ 1 staff / 15 children ~ 20 group 4 to 5 Years ~ 1 staff /20 children ~ 25 group 5 to Older ~ 1 staff / 25 children ~ 25 group Technical Assistance: Please make sure staff are signing children in at the time of arrival and signing them out during dismissal. REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address below by 9/10/24. The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE It is important for licensed providers to be knowledgeable of all of the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It's the provider's responsibility to be in compliance with all of the applicable laws and rules. Feel free to contact me for assistance at either my office 704-776-0602 or my e-mail Rasheka.Wheeler@dhhs.nc.gov. Rasheka Wheeler Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box P.O. Box 691174 Mint Hill, NC 28227 Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 8/27/2024 Number Present: 9 Completed Date: 8/27/2024 Age: From 1 To 3 Total Minutes: 150 Time In: 09:15 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a first temporary time-period visit. Ms. Iheme, Owner/Director, was present upon arrival. I stated the purpose of the today's visit and begun my walk-through of the indoor and outdoor learning spaces. Currently this center operates with a Temporary License, issued on July 18, 2024. The restrictions include first and second shift only with a building capacity of 48. Age ranging from 1-12 years of age. The NC Secretary of State website was viewed before the visit Loving Daycare LLC- current/active as of May 17, 2024. If any changes to the company need to be made or you decide to sell your business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Indoor Learning Environment: There are 35 children enrolled. Out of the 35 enrolled children, nine (9) children were present. During my morning arrival children were engaged in dramatic play in the preschool classroom and puzzles play in the toddler classroom. The fire drill report was discussed today and was observed not in compliance. I discussed with Ms. Iheme to use a brand-new sheet with only the dates after she took ownership, July 18, 2024. I did not observe any dates indicating a fire drill took place in the Month of July. I stated to Ms. Iheme that she has until August 31st to have a fire drill and document it on the Fire Drill report for August 2024. The playground inspection was observed completed on 8/12/2024. A Sanitation Inspection was completed in 6/27/24 with a Superior Rating and nine (9) demerits. The program is awaiting the Lead Water Test results but as of today could not deliver a pass Lead Water Test. I re-iterated to Ms. Iheme, all inspections will need to be approved prior to the six (6) months temporary licensing expiring on January 18, 2025. Transportation: Transportation was approved during pre-licensing visit on 7/18/24. The outdoor learning environment was monitored during today’s visit. I discussed with Ms. Iheme some possible solutions to the below violations concerning the outdoor learning environment: Mulch was not measuring 6 inches deep under the tall climbing structure and the steel bar used for pulling up and flips. I suggested to rank the mulch from underneath the areas of the bench and field areas that do not require mulch and place that mulch underneath the climbing structure. I also stated that if mulch is not underneath the climbing structures and steel bar can be a possible hazard for injuries. Records: All staff records were monitored during the pre-licensing visit. One (1) staff was missing and was monitored during today’s visit. Three (3) child’s record was reviewed during today’s visit. No violations were cited concerning a child’s record. Nutrition: Today’s lunch included cheese and pepperoni pizza, corn, pineapples and milk. The allergy list was posted in the kitchen area and where children eat. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Violation observed today were discussed with you and documented on the Visit Summary left with you at the conclusion of this visit. The next two Temporary Time Period visits will be unannounced. During those visits a full assessment of the center's ability to maintain compliance with all applicable Child Care Requirements will be conducted. Please note that any violations cited today or during future visits will negatively impact your compliance history. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Rated License: We discussed the two-component rated license process. You were aware that the program can still be in harmless hold and wanted to take advantage of utilizing the previous information to maintain the current star level. I explained, discussed enhanced ratios, and enhanced space with you. I explained that if you receive a four or five-star license, then you will be required to have an approved curriculum for children at four years of age. I discussed and acknowledged the facility is currently using Creative Curriculum for NC_Pre-k for the preschool classroom. As discussed, at the end of your temporary license period you must be at least a three (3) star facility to continue to provide care for children who receive subsidy. Due to this is a change of ownership, I discussed with the administrator her previous EPR Training. She has stated that she has already completed the EPR training on July 24, 024. Ms. Iheme has four (4) months for that date to complete the Emergency Preparedness Response Plan to be uploaded on the EPR Portal. Ms. Iheme also stated she will like to maintain the star rating of 5 Stars from the previous owner and will like the hold harmless option, to opt out of getting the rated scales observations completed prior to her 6-month temporary license expiration date. Note: Please make sure you send the complete building inspection form upon receipt and make sure the building inspector is thoroughly completed the document. He/She must complete the section if any question is marked “No”. Please send me the fire Inspection and Lead Water Test Results upon completion. The following violations were cited and completed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. The sign in and out document was not completed for today. 10A NCAC 09 .0302(d)(4) 428 A current activity plan was not posted for each group of children for reference. The preschool classroom did not have a current activity plan posted for this week. GS 110-91(12); .0508(a) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Fire drill was not completed nor documented on the fire drill document that was made available for review during today's visit. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. The center's smoke detector produced a beeping sound, indicating either the battery needed to be changed or the smoke detector was functioning correctly. This is a safety concern and should be addressed immediately when children are in care. 10A NCAC 09 .0601(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. One electrical outlet was observed uncovered and accessible in the toddler class near the changing table. 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence near the parking spaces did not measure the required 4 feet in height. Also, part of the fence on the preschool/school age playground had areas that did not meet the 4 feet in height requirement for fencing. GS 110-91(6); .0605((i) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. I observed plastic accessible behind an unlock diaper changing table cabinet in the toddler classroom. .0604(q) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch did not measured the required 6 inches deep underneath climbing equipment on the outdoor learning environment. .0605(k)(1-4) You are currently minimum ratio requirements at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 10 children ~ 18 group 3 to 4 -Years ~ 1 staff / 15 children ~ 20 group 4 to 5 Years ~ 1 staff /20 children ~ 25 group 5 to Older ~ 1 staff / 25 children ~ 25 group Technical Assistance: Please make sure staff are signing children in at the time of arrival and signing them out during dismissal. REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address below by 9/10/24. The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE It is important for licensed providers to be knowledgeable of all of the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It's the provider's responsibility to be in compliance with all of the applicable laws and rules. Feel free to contact me for assistance at either my office 704-776-0602 or my e-mail Rasheka.Wheeler@dhhs.nc.gov. Rasheka Wheeler Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box P.O. Box 691174 Mint Hill, NC 28227 Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Loving Care Learning Center Facility ID: 90000550 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 8/27/2024 Number Present: 9 Completed Date: 8/27/2024 Age: From 1 To 3 Total Minutes: 150 Time In: 09:15 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a first temporary time-period visit. Ms. Iheme, Owner/Director, was present upon arrival. I stated the purpose of the today's visit and begun my walk-through of the indoor and outdoor learning spaces. Currently this center operates with a Temporary License, issued on July 18, 2024. The restrictions include first and second shift only with a building capacity of 48. Age ranging from 1-12 years of age. The NC Secretary of State website was viewed before the visit Loving Daycare LLC- current/active as of May 17, 2024. If any changes to the company need to be made or you decide to sell your business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Indoor Learning Environment: There are 35 children enrolled. Out of the 35 enrolled children, nine (9) children were present. During my morning arrival children were engaged in dramatic play in the preschool classroom and puzzles play in the toddler classroom. The fire drill report was discussed today and was observed not in compliance. I discussed with Ms. Iheme to use a brand-new sheet with only the dates after she took ownership, July 18, 2024. I did not observe any dates indicating a fire drill took place in the Month of July. I stated to Ms. Iheme that she has until August 31st to have a fire drill and document it on the Fire Drill report for August 2024. The playground inspection was observed completed on 8/12/2024. A Sanitation Inspection was completed in 6/27/24 with a Superior Rating and nine (9) demerits. The program is awaiting the Lead Water Test results but as of today could not deliver a pass Lead Water Test. I re-iterated to Ms. Iheme, all inspections will need to be approved prior to the six (6) months temporary licensing expiring on January 18, 2025. Transportation: Transportation was approved during pre-licensing visit on 7/18/24. The outdoor learning environment was monitored during today’s visit. I discussed with Ms. Iheme some possible solutions to the below violations concerning the outdoor learning environment: Mulch was not measuring 6 inches deep under the tall climbing structure and the steel bar used for pulling up and flips. I suggested to rank the mulch from underneath the areas of the bench and field areas that do not require mulch and place that mulch underneath the climbing structure. I also stated that if mulch is not underneath the climbing structures and steel bar can be a possible hazard for injuries. Records: All staff records were monitored during the pre-licensing visit. One (1) staff was missing and was monitored during today’s visit. Three (3) child’s record was reviewed during today’s visit. No violations were cited concerning a child’s record. Nutrition: Today’s lunch included cheese and pepperoni pizza, corn, pineapples and milk. The allergy list was posted in the kitchen area and where children eat. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Violation observed today were discussed with you and documented on the Visit Summary left with you at the conclusion of this visit. The next two Temporary Time Period visits will be unannounced. During those visits a full assessment of the center's ability to maintain compliance with all applicable Child Care Requirements will be conducted. Please note that any violations cited today or during future visits will negatively impact your compliance history. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Rated License: We discussed the two-component rated license process. You were aware that the program can still be in harmless hold and wanted to take advantage of utilizing the previous information to maintain the current star level. I explained, discussed enhanced ratios, and enhanced space with you. I explained that if you receive a four or five-star license, then you will be required to have an approved curriculum for children at four years of age. I discussed and acknowledged the facility is currently using Creative Curriculum for NC_Pre-k for the preschool classroom. As discussed, at the end of your temporary license period you must be at least a three (3) star facility to continue to provide care for children who receive subsidy. Due to this is a change of ownership, I discussed with the administrator her previous EPR Training. She has stated that she has already completed the EPR training on July 24, 024. Ms. Iheme has four (4) months for that date to complete the Emergency Preparedness Response Plan to be uploaded on the EPR Portal. Ms. Iheme also stated she will like to maintain the star rating of 5 Stars from the previous owner and will like the hold harmless option, to opt out of getting the rated scales observations completed prior to her 6-month temporary license expiration date. Note: Please make sure you send the complete building inspection form upon receipt and make sure the building inspector is thoroughly completed the document. He/She must complete the section if any question is marked “No”. Please send me the fire Inspection and Lead Water Test Results upon completion. The following violations were cited and completed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. The sign in and out document was not completed for today. 10A NCAC 09 .0302(d)(4) 428 A current activity plan was not posted for each group of children for reference. The preschool classroom did not have a current activity plan posted for this week. GS 110-91(12); .0508(a) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Fire drill was not completed nor documented on the fire drill document that was made available for review during today's visit. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. The center's smoke detector produced a beeping sound, indicating either the battery needed to be changed or the smoke detector was functioning correctly. This is a safety concern and should be addressed immediately when children are in care. 10A NCAC 09 .0601(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. One electrical outlet was observed uncovered and accessible in the toddler class near the changing table. 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence near the parking spaces did not measure the required 4 feet in height. Also, part of the fence on the preschool/school age playground had areas that did not meet the 4 feet in height requirement for fencing. GS 110-91(6); .0605((i) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. I observed plastic accessible behind an unlock diaper changing table cabinet in the toddler classroom. .0604(q) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch did not measured the required 6 inches deep underneath climbing equipment on the outdoor learning environment. .0605(k)(1-4) You are currently minimum ratio requirements at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 10 children ~ 18 group 3 to 4 -Years ~ 1 staff / 15 children ~ 20 group 4 to 5 Years ~ 1 staff /20 children ~ 25 group 5 to Older ~ 1 staff / 25 children ~ 25 group Technical Assistance: Please make sure staff are signing children in at the time of arrival and signing them out during dismissal. REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address below by 9/10/24. The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE It is important for licensed providers to be knowledgeable of all of the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It's the provider's responsibility to be in compliance with all of the applicable laws and rules. Feel free to contact me for assistance at either my office 704-776-0602 or my e-mail Rasheka.Wheeler@dhhs.nc.gov. Rasheka Wheeler Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box P.O. Box 691174 Mint Hill, NC 28227 Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times