Childtime Children'S Center

10A NCAC 09 .0803 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 90000169 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 36 Completed Date: 5/12/2026 Age: From 0 To 4 Total Minutes: 210 Time In: 08:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. Tiffany and I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Four (4) Star Center License. The license was posted, with restrictions to first (1st) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Childtime Childcare Inc with SOSID# 0494204 which is active an current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including, the classrooms, kitchen, mini-bus and outdoor learning environments. Program Records: We reviewed all the required records and were in compliance. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 4/23/26 •Emergency drill was conducted on 5/5/26 •Fire inspection was completed on •Playground inspection was completed on 4/23/26. •Sanitation inspection was conducted on 4/10/26 and received a Superior classification. •EPR manual was updated and was in compliance. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infant aged children were participating in tummy time, and bottle feeding. The children in the room that serves toddlers were transitioning from morning combined care to their routine care in their classroom. The children in the preschool aged classrooms were participating in free play. The facility was participating in picture day. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Please continue to measure the protective surfaces around all the critical height structures and rake the mulch so there is no compaction. Staff Records: The staff-training worksheet was completed prior to the visit and the qualifying letters for staff were verified There were four (4) new staff files to review today, and one (1) existing staff file. Please refer to the staff/training worksheet to review which files were monitored. During my visit a parent volunteer was in the infant classroom which caused some confusion. Volunteers are a welcome addition to any childcare facility and if they are participating in daily caregiving they must meet the standards. It was reported the parent was not counted in ratio and was only caring for her child in the infant classroom. The volunteer was observed to assist with preparing/warming a bottle for an infant to assist the classroom teacher. If this parent volunteer, is in the facility more than one day a week, she will need a negative TB test. If she continues to be a consistent volunteer, she is required to have an annual health questionnaire, a medical report, emergency information and be trained and know the location of the EPR plan and file. Her age must also be verified and on file. 10A NCAC 09 .0703 GENERAL STATUTORY REQUIREMENTS (a) and (b). For reference: Volunteer" means a person who works in a child care facility and is not counted in staff/child ratio, does not have unsupervised contact with children, and is not monetarily compensated by the facility. A person who is at least 13 years of age, but less than 16 years age, may work on a volunteer basis, as long as he or she is supervised by and works with a staff person who is at least 21 years of age and meets staff qualification requirements. Children’s Records: Staff reported there were sixty-four (64) children enrolled in this center. There were thirty six (36) children in attendance today. Six (6) children’s files were reviewed today, please refer to the children’s worksheet to review which files was monitored. The files were organized and well maintained. Medication: All emergency and other medications were reviewed today and were in compliance with the exception of an out of date of one diaper cream which was corrected during the visit. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The allergy and menu were posted and for lunch the children were having penne with meat sauce, zucchini, watermelon and milk. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date. All required components were monitored and found in compliance. Three (3) violation were observed today and two (2) were corrected during the visit. The violations are as follows: Violation Number Comment Rule 846 Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional. In space three (3) a diaper dream form was expired. 10A NCAC 09 .0803(4) 1757 A valid qualification letter was not on file and available to review at the facility. Staff member Y.B. is qualified for employment but a valid qualificaion letter was not in the file for review. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff member K.R. did not have a signed acknowledgement form in the file. .0608(d)(1-4) The violations not corrected during the visit must be corrected immediately. On or before 5/25/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-one (91%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: •Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •Ms. McCombs and I met previously to discuss the three different QRIS Pathways. Today we looked at the specific requirements for each one to determine Childtime’s pathway. Today we discussed that two (2) of the three (3) Pathways and the criteria required showcasing the differences based on the facility’s desired star level. Both Pathway’s require o Family and Community Engagement o Continuous Quality Improvement Plans for caregivers and the facility o Curriculum and Formative Assessments based on star level o Staff Education o Enhanced space and/or ratios •Pathway One (1) Program Assessment o An ERS assessment will be completed after completing a three (3) month self-study. This facility serves birth to school age so all three ERS assessments would be completed. •Pathway Two (2) Classroom and Instructional Quality oAnnual Coaching for Lead Teachers and Administrators. •Education: Today we discussed the WORKS system. Each staff member needs to update their education in the WORKS system. If new or current staff have not submitted their documents WORKS this should be done before the end of June 2026. This leaves time to complete the pathway requirements and complete the education requirements for the permit. •The facility will decide within the next two (2) weeks which pathway they will use and then we will begin all forms and documents pertaining to their desired Pathway. Technical Assistance •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. This is in compliance. •Children under the age of three (3) should not have access to plastic, even when it is in the restroom area. •A toilet in the preschool classroom was clogged and while the work order was being processed, it was suggested that the children not use that restroom and use the other restroom located in the room. While I was at the visit the work order was being completed. •When any emergency medication is needed such as epi-pens, they should remain unlocked but out of the reach of children. As it is an emergency medication it should be easily accessible if needed in an emergency. •If there are changes in the daily menu, please change the menu in the food preparation area/kitchen and on the parent board before the meal is served. •There are new staff members, who could benefit from a review of the six (6) week and twelve (12) week orientation training courses. Reviewing their files, all required trainings were completed but some trainings times were less than desired for complete comprehension. •All new employees should enroll in Child Care Resources, on demand training “A+ Supervision, Keep it Clean and Positive Guidance”. Today was a challenging day, as it was picture day but some of the language I overheard could be more positive. They also seemed to have very high expectations of the toddlers to “wait their turns” for the picture time. A better understanding of the developmental needs of the different ages of the children would be beneficial and all teachers could benefit from refresher courses on positive caregiving. CCRI, Inc. also offers on demand bundles of training which can be done on the staff’s timeline. These trainings also count towards on-going training hours which must be met, based on years’ experience and education, yearly. Another training that is offered is “Basics of Child Development, Meeting Children’s Needs”, which could be very helpful for new teachers with less experience in the child care field. •The Alliance for Children in Union County offers two (2) specialist which may be beneficial for the facility. There is an inclusion support program and the Smart Start Masters, both programs could be very helpful for inclusion support in the preschool classrooms and for assisting with exceptional quality in all classrooms. Please contact the Alliance for more information. •A volunteer guideline sheet was left with Ms. Mc.Combs today. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0703 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 90000169 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 36 Completed Date: 5/12/2026 Age: From 0 To 4 Total Minutes: 210 Time In: 08:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. Tiffany and I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Four (4) Star Center License. The license was posted, with restrictions to first (1st) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Childtime Childcare Inc with SOSID# 0494204 which is active an current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including, the classrooms, kitchen, mini-bus and outdoor learning environments. Program Records: We reviewed all the required records and were in compliance. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 4/23/26 •Emergency drill was conducted on 5/5/26 •Fire inspection was completed on •Playground inspection was completed on 4/23/26. •Sanitation inspection was conducted on 4/10/26 and received a Superior classification. •EPR manual was updated and was in compliance. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infant aged children were participating in tummy time, and bottle feeding. The children in the room that serves toddlers were transitioning from morning combined care to their routine care in their classroom. The children in the preschool aged classrooms were participating in free play. The facility was participating in picture day. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Please continue to measure the protective surfaces around all the critical height structures and rake the mulch so there is no compaction. Staff Records: The staff-training worksheet was completed prior to the visit and the qualifying letters for staff were verified There were four (4) new staff files to review today, and one (1) existing staff file. Please refer to the staff/training worksheet to review which files were monitored. During my visit a parent volunteer was in the infant classroom which caused some confusion. Volunteers are a welcome addition to any childcare facility and if they are participating in daily caregiving they must meet the standards. It was reported the parent was not counted in ratio and was only caring for her child in the infant classroom. The volunteer was observed to assist with preparing/warming a bottle for an infant to assist the classroom teacher. If this parent volunteer, is in the facility more than one day a week, she will need a negative TB test. If she continues to be a consistent volunteer, she is required to have an annual health questionnaire, a medical report, emergency information and be trained and know the location of the EPR plan and file. Her age must also be verified and on file. 10A NCAC 09 .0703 GENERAL STATUTORY REQUIREMENTS (a) and (b). For reference: Volunteer" means a person who works in a child care facility and is not counted in staff/child ratio, does not have unsupervised contact with children, and is not monetarily compensated by the facility. A person who is at least 13 years of age, but less than 16 years age, may work on a volunteer basis, as long as he or she is supervised by and works with a staff person who is at least 21 years of age and meets staff qualification requirements. Children’s Records: Staff reported there were sixty-four (64) children enrolled in this center. There were thirty six (36) children in attendance today. Six (6) children’s files were reviewed today, please refer to the children’s worksheet to review which files was monitored. The files were organized and well maintained. Medication: All emergency and other medications were reviewed today and were in compliance with the exception of an out of date of one diaper cream which was corrected during the visit. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The allergy and menu were posted and for lunch the children were having penne with meat sauce, zucchini, watermelon and milk. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date. All required components were monitored and found in compliance. Three (3) violation were observed today and two (2) were corrected during the visit. The violations are as follows: Violation Number Comment Rule 846 Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional. In space three (3) a diaper dream form was expired. 10A NCAC 09 .0803(4) 1757 A valid qualification letter was not on file and available to review at the facility. Staff member Y.B. is qualified for employment but a valid qualificaion letter was not in the file for review. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff member K.R. did not have a signed acknowledgement form in the file. .0608(d)(1-4) The violations not corrected during the visit must be corrected immediately. On or before 5/25/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-one (91%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: •Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •Ms. McCombs and I met previously to discuss the three different QRIS Pathways. Today we looked at the specific requirements for each one to determine Childtime’s pathway. Today we discussed that two (2) of the three (3) Pathways and the criteria required showcasing the differences based on the facility’s desired star level. Both Pathway’s require o Family and Community Engagement o Continuous Quality Improvement Plans for caregivers and the facility o Curriculum and Formative Assessments based on star level o Staff Education o Enhanced space and/or ratios •Pathway One (1) Program Assessment o An ERS assessment will be completed after completing a three (3) month self-study. This facility serves birth to school age so all three ERS assessments would be completed. •Pathway Two (2) Classroom and Instructional Quality oAnnual Coaching for Lead Teachers and Administrators. •Education: Today we discussed the WORKS system. Each staff member needs to update their education in the WORKS system. If new or current staff have not submitted their documents WORKS this should be done before the end of June 2026. This leaves time to complete the pathway requirements and complete the education requirements for the permit. •The facility will decide within the next two (2) weeks which pathway they will use and then we will begin all forms and documents pertaining to their desired Pathway. Technical Assistance •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. This is in compliance. •Children under the age of three (3) should not have access to plastic, even when it is in the restroom area. •A toilet in the preschool classroom was clogged and while the work order was being processed, it was suggested that the children not use that restroom and use the other restroom located in the room. While I was at the visit the work order was being completed. •When any emergency medication is needed such as epi-pens, they should remain unlocked but out of the reach of children. As it is an emergency medication it should be easily accessible if needed in an emergency. •If there are changes in the daily menu, please change the menu in the food preparation area/kitchen and on the parent board before the meal is served. •There are new staff members, who could benefit from a review of the six (6) week and twelve (12) week orientation training courses. Reviewing their files, all required trainings were completed but some trainings times were less than desired for complete comprehension. •All new employees should enroll in Child Care Resources, on demand training “A+ Supervision, Keep it Clean and Positive Guidance”. Today was a challenging day, as it was picture day but some of the language I overheard could be more positive. They also seemed to have very high expectations of the toddlers to “wait their turns” for the picture time. A better understanding of the developmental needs of the different ages of the children would be beneficial and all teachers could benefit from refresher courses on positive caregiving. CCRI, Inc. also offers on demand bundles of training which can be done on the staff’s timeline. These trainings also count towards on-going training hours which must be met, based on years’ experience and education, yearly. Another training that is offered is “Basics of Child Development, Meeting Children’s Needs”, which could be very helpful for new teachers with less experience in the child care field. •The Alliance for Children in Union County offers two (2) specialist which may be beneficial for the facility. There is an inclusion support program and the Smart Start Masters, both programs could be very helpful for inclusion support in the preschool classrooms and for assisting with exceptional quality in all classrooms. Please contact the Alliance for more information. •A volunteer guideline sheet was left with Ms. Mc.Combs today. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 90000169 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 36 Completed Date: 5/12/2026 Age: From 0 To 4 Total Minutes: 210 Time In: 08:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. Tiffany and I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Four (4) Star Center License. The license was posted, with restrictions to first (1st) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Childtime Childcare Inc with SOSID# 0494204 which is active an current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including, the classrooms, kitchen, mini-bus and outdoor learning environments. Program Records: We reviewed all the required records and were in compliance. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 4/23/26 •Emergency drill was conducted on 5/5/26 •Fire inspection was completed on •Playground inspection was completed on 4/23/26. •Sanitation inspection was conducted on 4/10/26 and received a Superior classification. •EPR manual was updated and was in compliance. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infant aged children were participating in tummy time, and bottle feeding. The children in the room that serves toddlers were transitioning from morning combined care to their routine care in their classroom. The children in the preschool aged classrooms were participating in free play. The facility was participating in picture day. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Please continue to measure the protective surfaces around all the critical height structures and rake the mulch so there is no compaction. Staff Records: The staff-training worksheet was completed prior to the visit and the qualifying letters for staff were verified There were four (4) new staff files to review today, and one (1) existing staff file. Please refer to the staff/training worksheet to review which files were monitored. During my visit a parent volunteer was in the infant classroom which caused some confusion. Volunteers are a welcome addition to any childcare facility and if they are participating in daily caregiving they must meet the standards. It was reported the parent was not counted in ratio and was only caring for her child in the infant classroom. The volunteer was observed to assist with preparing/warming a bottle for an infant to assist the classroom teacher. If this parent volunteer, is in the facility more than one day a week, she will need a negative TB test. If she continues to be a consistent volunteer, she is required to have an annual health questionnaire, a medical report, emergency information and be trained and know the location of the EPR plan and file. Her age must also be verified and on file. 10A NCAC 09 .0703 GENERAL STATUTORY REQUIREMENTS (a) and (b). For reference: Volunteer" means a person who works in a child care facility and is not counted in staff/child ratio, does not have unsupervised contact with children, and is not monetarily compensated by the facility. A person who is at least 13 years of age, but less than 16 years age, may work on a volunteer basis, as long as he or she is supervised by and works with a staff person who is at least 21 years of age and meets staff qualification requirements. Children’s Records: Staff reported there were sixty-four (64) children enrolled in this center. There were thirty six (36) children in attendance today. Six (6) children’s files were reviewed today, please refer to the children’s worksheet to review which files was monitored. The files were organized and well maintained. Medication: All emergency and other medications were reviewed today and were in compliance with the exception of an out of date of one diaper cream which was corrected during the visit. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The allergy and menu were posted and for lunch the children were having penne with meat sauce, zucchini, watermelon and milk. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date. All required components were monitored and found in compliance. Three (3) violation were observed today and two (2) were corrected during the visit. The violations are as follows: Violation Number Comment Rule 846 Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional. In space three (3) a diaper dream form was expired. 10A NCAC 09 .0803(4) 1757 A valid qualification letter was not on file and available to review at the facility. Staff member Y.B. is qualified for employment but a valid qualificaion letter was not in the file for review. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff member K.R. did not have a signed acknowledgement form in the file. .0608(d)(1-4) The violations not corrected during the visit must be corrected immediately. On or before 5/25/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-one (91%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: •Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •Ms. McCombs and I met previously to discuss the three different QRIS Pathways. Today we looked at the specific requirements for each one to determine Childtime’s pathway. Today we discussed that two (2) of the three (3) Pathways and the criteria required showcasing the differences based on the facility’s desired star level. Both Pathway’s require o Family and Community Engagement o Continuous Quality Improvement Plans for caregivers and the facility o Curriculum and Formative Assessments based on star level o Staff Education o Enhanced space and/or ratios •Pathway One (1) Program Assessment o An ERS assessment will be completed after completing a three (3) month self-study. This facility serves birth to school age so all three ERS assessments would be completed. •Pathway Two (2) Classroom and Instructional Quality oAnnual Coaching for Lead Teachers and Administrators. •Education: Today we discussed the WORKS system. Each staff member needs to update their education in the WORKS system. If new or current staff have not submitted their documents WORKS this should be done before the end of June 2026. This leaves time to complete the pathway requirements and complete the education requirements for the permit. •The facility will decide within the next two (2) weeks which pathway they will use and then we will begin all forms and documents pertaining to their desired Pathway. Technical Assistance •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. This is in compliance. •Children under the age of three (3) should not have access to plastic, even when it is in the restroom area. •A toilet in the preschool classroom was clogged and while the work order was being processed, it was suggested that the children not use that restroom and use the other restroom located in the room. While I was at the visit the work order was being completed. •When any emergency medication is needed such as epi-pens, they should remain unlocked but out of the reach of children. As it is an emergency medication it should be easily accessible if needed in an emergency. •If there are changes in the daily menu, please change the menu in the food preparation area/kitchen and on the parent board before the meal is served. •There are new staff members, who could benefit from a review of the six (6) week and twelve (12) week orientation training courses. Reviewing their files, all required trainings were completed but some trainings times were less than desired for complete comprehension. •All new employees should enroll in Child Care Resources, on demand training “A+ Supervision, Keep it Clean and Positive Guidance”. Today was a challenging day, as it was picture day but some of the language I overheard could be more positive. They also seemed to have very high expectations of the toddlers to “wait their turns” for the picture time. A better understanding of the developmental needs of the different ages of the children would be beneficial and all teachers could benefit from refresher courses on positive caregiving. CCRI, Inc. also offers on demand bundles of training which can be done on the staff’s timeline. These trainings also count towards on-going training hours which must be met, based on years’ experience and education, yearly. Another training that is offered is “Basics of Child Development, Meeting Children’s Needs”, which could be very helpful for new teachers with less experience in the child care field. •The Alliance for Children in Union County offers two (2) specialist which may be beneficial for the facility. There is an inclusion support program and the Smart Start Masters, both programs could be very helpful for inclusion support in the preschool classrooms and for assisting with exceptional quality in all classrooms. Please contact the Alliance for more information. •A volunteer guideline sheet was left with Ms. Mc.Combs today. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 90000169 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 36 Completed Date: 5/12/2026 Age: From 0 To 4 Total Minutes: 210 Time In: 08:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. Tiffany and I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Four (4) Star Center License. The license was posted, with restrictions to first (1st) shift care, meets enhanced ratios and meets enhanced space. Ownership: The facility owner is Childtime Childcare Inc with SOSID# 0494204 which is active an current. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including, the classrooms, kitchen, mini-bus and outdoor learning environments. Program Records: We reviewed all the required records and were in compliance. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 4/23/26 •Emergency drill was conducted on 5/5/26 •Fire inspection was completed on •Playground inspection was completed on 4/23/26. •Sanitation inspection was conducted on 4/10/26 and received a Superior classification. •EPR manual was updated and was in compliance. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children in the room that serves infant aged children were participating in tummy time, and bottle feeding. The children in the room that serves toddlers were transitioning from morning combined care to their routine care in their classroom. The children in the preschool aged classrooms were participating in free play. The facility was participating in picture day. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Please continue to measure the protective surfaces around all the critical height structures and rake the mulch so there is no compaction. Staff Records: The staff-training worksheet was completed prior to the visit and the qualifying letters for staff were verified There were four (4) new staff files to review today, and one (1) existing staff file. Please refer to the staff/training worksheet to review which files were monitored. During my visit a parent volunteer was in the infant classroom which caused some confusion. Volunteers are a welcome addition to any childcare facility and if they are participating in daily caregiving they must meet the standards. It was reported the parent was not counted in ratio and was only caring for her child in the infant classroom. The volunteer was observed to assist with preparing/warming a bottle for an infant to assist the classroom teacher. If this parent volunteer, is in the facility more than one day a week, she will need a negative TB test. If she continues to be a consistent volunteer, she is required to have an annual health questionnaire, a medical report, emergency information and be trained and know the location of the EPR plan and file. Her age must also be verified and on file. 10A NCAC 09 .0703 GENERAL STATUTORY REQUIREMENTS (a) and (b). For reference: Volunteer" means a person who works in a child care facility and is not counted in staff/child ratio, does not have unsupervised contact with children, and is not monetarily compensated by the facility. A person who is at least 13 years of age, but less than 16 years age, may work on a volunteer basis, as long as he or she is supervised by and works with a staff person who is at least 21 years of age and meets staff qualification requirements. Children’s Records: Staff reported there were sixty-four (64) children enrolled in this center. There were thirty six (36) children in attendance today. Six (6) children’s files were reviewed today, please refer to the children’s worksheet to review which files was monitored. The files were organized and well maintained. Medication: All emergency and other medications were reviewed today and were in compliance with the exception of an out of date of one diaper cream which was corrected during the visit. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The allergy and menu were posted and for lunch the children were having penne with meat sauce, zucchini, watermelon and milk. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. The registration and insurance were up to date. All required components were monitored and found in compliance. Three (3) violation were observed today and two (2) were corrected during the visit. The violations are as follows: Violation Number Comment Rule 846 Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional. In space three (3) a diaper dream form was expired. 10A NCAC 09 .0803(4) 1757 A valid qualification letter was not on file and available to review at the facility. Staff member Y.B. is qualified for employment but a valid qualificaion letter was not in the file for review. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff member K.R. did not have a signed acknowledgement form in the file. .0608(d)(1-4) The violations not corrected during the visit must be corrected immediately. On or before 5/25/26 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 1293 Matthews, NC 28106 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-one (91%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License: •Updated Child Care Rules are located in Section .3200 pertaining to QRIS system, otherwise known as Pathways to Stars are available for review. •Ms. McCombs and I met previously to discuss the three different QRIS Pathways. Today we looked at the specific requirements for each one to determine Childtime’s pathway. Today we discussed that two (2) of the three (3) Pathways and the criteria required showcasing the differences based on the facility’s desired star level. Both Pathway’s require o Family and Community Engagement o Continuous Quality Improvement Plans for caregivers and the facility o Curriculum and Formative Assessments based on star level o Staff Education o Enhanced space and/or ratios •Pathway One (1) Program Assessment o An ERS assessment will be completed after completing a three (3) month self-study. This facility serves birth to school age so all three ERS assessments would be completed. •Pathway Two (2) Classroom and Instructional Quality oAnnual Coaching for Lead Teachers and Administrators. •Education: Today we discussed the WORKS system. Each staff member needs to update their education in the WORKS system. If new or current staff have not submitted their documents WORKS this should be done before the end of June 2026. This leaves time to complete the pathway requirements and complete the education requirements for the permit. •The facility will decide within the next two (2) weeks which pathway they will use and then we will begin all forms and documents pertaining to their desired Pathway. Technical Assistance •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. This is in compliance. •Children under the age of three (3) should not have access to plastic, even when it is in the restroom area. •A toilet in the preschool classroom was clogged and while the work order was being processed, it was suggested that the children not use that restroom and use the other restroom located in the room. While I was at the visit the work order was being completed. •When any emergency medication is needed such as epi-pens, they should remain unlocked but out of the reach of children. As it is an emergency medication it should be easily accessible if needed in an emergency. •If there are changes in the daily menu, please change the menu in the food preparation area/kitchen and on the parent board before the meal is served. •There are new staff members, who could benefit from a review of the six (6) week and twelve (12) week orientation training courses. Reviewing their files, all required trainings were completed but some trainings times were less than desired for complete comprehension. •All new employees should enroll in Child Care Resources, on demand training “A+ Supervision, Keep it Clean and Positive Guidance”. Today was a challenging day, as it was picture day but some of the language I overheard could be more positive. They also seemed to have very high expectations of the toddlers to “wait their turns” for the picture time. A better understanding of the developmental needs of the different ages of the children would be beneficial and all teachers could benefit from refresher courses on positive caregiving. CCRI, Inc. also offers on demand bundles of training which can be done on the staff’s timeline. These trainings also count towards on-going training hours which must be met, based on years’ experience and education, yearly. Another training that is offered is “Basics of Child Development, Meeting Children’s Needs”, which could be very helpful for new teachers with less experience in the child care field. •The Alliance for Children in Union County offers two (2) specialist which may be beneficial for the facility. There is an inclusion support program and the Smart Start Masters, both programs could be very helpful for inclusion support in the preschool classrooms and for assisting with exceptional quality in all classrooms. Please contact the Alliance for more information. •A volunteer guideline sheet was left with Ms. Mc.Combs today. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-105 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 90000169 Consultant: ABIGAIL ROWE Operation Type: Center Case Number: 0825-056A Visit Date: 8/7/2025 Number Present: 23 Completed Date: 8/7/2025 Age: From 0 To 5 Total Minutes: 85 Time In: 09:50 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of childcare requirements at this child care facility. Jackie McCombs, Administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. McCombs and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A staff member handled children in a rough and inappropriate manner. While in the staff member's care, two children, both two years of age, sustained serious bruising to their upper arms and one had additional bruising on the underarm area/chest as well. In addition, on August 19, 2025, a staff member pinched a two-year-old child in the shoulder. On the same date, the staff member roughly pulled a two-year-old child by the leg then pushed the child backwards on a cot by the child's shoulder. .1803(a)(1) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) You may contact me at Abigail Rowe, Investigations Consultant, 704-641-5218, Abigail.rowe@dhhs.nc.gov or Veronica Grant, South Central Investigations Team Supervisor, veronica.grant@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 90000169 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 39 Completed Date: 5/28/2025 Age: From 0 To 5 Total Minutes: 195 Time In: 08:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. J. McCombs and I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Four (4) Star Center License. The facility is currently under an Administrative Action and the action was posted beside the license. In addition, the license was posted, with restrictions to first (1st) shift care, meets enhanced ratios, and meets enhanced space. Ownership: The facility owner is Childtime Child Care Inc, with SoSID #: 0494204 and is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including all indoor classrooms, two (2) out door learning environments, the kitchen and the mini bus. Program Records: We reviewed all the required records and were in compliance. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 4/22/25. •Emergency drill was conducted on 3/5/25. •Fire inspection was completed on 2/11/25, please remember to submit form to Child Care Consultant within seven (7) business days of receiving the report. •Playground inspection was completed on 5/9/25. •Sanitation inspection was conducted on 12/6/24 and received an Approved classification. •EPR manual was updated on 5/2/25. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children were observed in the room that serves infants participating in self feeding routines and arrival. Children in the room that serves toddler aged children were finishing the AM meal and preparing for center choice time. Children in the rooms that serves preschool and NC Pre K aged children were participating in AM meal time, washing hands and discussing their meals with each other. The facility currently houses an NC Pre K classroom with fifteen (15) children on roll. They use the Creative Curriculum, and it was posted. The staff reported using the Brigance Developmental Screening tool at the beginning of the year. The absentee policy was reviewed with the teachers and they noted many family events such as graduation, a fashion show, and parent conferences. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. There is some standing water on the younger aged playground but it was reported this is an improvement since the last visit. Staff Records: The staff-training worksheet was completed prior to the visit. There were no new staff files to review today, and twelve (12) existing staff file. Please refer to the staff/training worksheet to review which files were monitored. The staff files are significantly better maintained since the last Annual Compliance visit. Children’s Records: There are sixty-eight (68) children enrolled in this center. There were thirty-nine (39) in attendance today. Seven (7) children’s files were reviewed today, please refer to the children’s worksheet to review which files was monitored. Emergency contact information for the children is in each room and easily accessible in the main office and in compliance with the CAP. Medication: No medication was reported to be on site at this time. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The menu and allergy/preference listings were posted and for the AM meal the children were having pancakes, pineapple chunks, and milk. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. All safety components were checked and in compliance. The registration and insurance were current. Two (2) violations were observed today. The violations are as follows: Violation Number Comment Rule 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. P.H, R.L, U.N, A.P, and M.T. did not completed Recognizing and reporting child abuse, child neglect and child maltreatment. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child did not have a acknowledgement of parent signature for prevention of Shaken Baby Syndrome and Abusive Head Trauma. .0608(b)(1-6) Comments: The violations not corrected during the visit must be corrected immediately. On or before 6/10/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-three (83%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •Resource Center (SSRC) is funded by and in partnership with the Alliance for Children and is hosted by South Piedmont Community College. The SSRC offers a variety of materials to support children ages 0-5 in their learning and development. The SSRC is a lending library of more than 5,000 resources with a delivery service. If you are interested you can reach the SSRC via email at smartstartresourcecenter@gmail.com or by phone at 704-290-5894. •The ITTI Care Project offers this 1-hour self-paced training designed to help everyone who works in child care settings address their stress! Click on link to register for FREE so you can complete the training whenever you like! Learn more about ITTI Care here: https://sites.sanford.duke.edu/itticare/ •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Children’s enrollment forms need to reflect an answer for each question. If the answer is not applicable, please mark the question with an N/A. •Infant feeding schedules should have a teacher’s signature as well as the guardian’s signature on all forms. This was reviewed with the infant staff and administration. •Review the incident report policy on when reports need to be sent to the center’s Licensing Consultant. Currently, the facility uses corporate branded forms for incidents and all information needs to match the DCDEE forms exactly. •Ms. McCombs and I discussed streamlining the off premise forms for all children. •We reviewed that Recognizing and Responding to Suspicions of Childcare Maltreatment is to be included in the five (5) year health and safety review as well as within the first ninety (90) days of employment. •I left a record retention handout with Ms. McCombs to assist with staff and child file management. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 90000169 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 39 Completed Date: 5/28/2025 Age: From 0 To 5 Total Minutes: 195 Time In: 08:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. J. McCombs and I shared the reason for the visit. She accompanied me throughout the walk-through of the facility and the outdoor learning environments. Your program currently operates with a Four (4) Star Center License. The facility is currently under an Administrative Action and the action was posted beside the license. In addition, the license was posted, with restrictions to first (1st) shift care, meets enhanced ratios, and meets enhanced space. Ownership: The facility owner is Childtime Child Care Inc, with SoSID #: 0494204 and is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility and the Annual Compliance Monitoring Checklist for Child Care Centers. I monitored the following items today: supervision, staff/child ratio, staff, health, safety, and program records. All licensed spaces were observed including all indoor classrooms, two (2) out door learning environments, the kitchen and the mini bus. Program Records: We reviewed all the required records and were in compliance. Inspections: All inspections were monitored, and inspection dates are listed below. •Fire drill was conducted on 4/22/25. •Emergency drill was conducted on 3/5/25. •Fire inspection was completed on 2/11/25, please remember to submit form to Child Care Consultant within seven (7) business days of receiving the report. •Playground inspection was completed on 5/9/25. •Sanitation inspection was conducted on 12/6/24 and received an Approved classification. •EPR manual was updated on 5/2/25. •Incident logs and sheets were completed and up to date. Indoor Learning Environment: I observed children in the indoor learning environment and the following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Children were observed in the room that serves infants participating in self feeding routines and arrival. Children in the room that serves toddler aged children were finishing the AM meal and preparing for center choice time. Children in the rooms that serves preschool and NC Pre K aged children were participating in AM meal time, washing hands and discussing their meals with each other. The facility currently houses an NC Pre K classroom with fifteen (15) children on roll. They use the Creative Curriculum, and it was posted. The staff reported using the Brigance Developmental Screening tool at the beginning of the year. The absentee policy was reviewed with the teachers and they noted many family events such as graduation, a fashion show, and parent conferences. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. There is some standing water on the younger aged playground but it was reported this is an improvement since the last visit. Staff Records: The staff-training worksheet was completed prior to the visit. There were no new staff files to review today, and twelve (12) existing staff file. Please refer to the staff/training worksheet to review which files were monitored. The staff files are significantly better maintained since the last Annual Compliance visit. Children’s Records: There are sixty-eight (68) children enrolled in this center. There were thirty-nine (39) in attendance today. Seven (7) children’s files were reviewed today, please refer to the children’s worksheet to review which files was monitored. Emergency contact information for the children is in each room and easily accessible in the main office and in compliance with the CAP. Medication: No medication was reported to be on site at this time. Nutrition: The facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. The menu and allergy/preference listings were posted and for the AM meal the children were having pancakes, pineapple chunks, and milk. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Transportation: The facility reported the do provide transportation. All safety components were checked and in compliance. The registration and insurance were current. Two (2) violations were observed today. The violations are as follows: Violation Number Comment Rule 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. P.H, R.L, U.N, A.P, and M.T. did not completed Recognizing and reporting child abuse, child neglect and child maltreatment. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child did not have a acknowledgement of parent signature for prevention of Shaken Baby Syndrome and Abusive Head Trauma. .0608(b)(1-6) Comments: The violations not corrected during the visit must be corrected immediately. On or before 6/10/25 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 Traci.meyer@dhhs.nc.gov. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-three (83%) percent prior to today’s visit. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Technical Assistance •Resource Center (SSRC) is funded by and in partnership with the Alliance for Children and is hosted by South Piedmont Community College. The SSRC offers a variety of materials to support children ages 0-5 in their learning and development. The SSRC is a lending library of more than 5,000 resources with a delivery service. If you are interested you can reach the SSRC via email at smartstartresourcecenter@gmail.com or by phone at 704-290-5894. •The ITTI Care Project offers this 1-hour self-paced training designed to help everyone who works in child care settings address their stress! Click on link to register for FREE so you can complete the training whenever you like! Learn more about ITTI Care here: https://sites.sanford.duke.edu/itticare/ •As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. •Children’s enrollment forms need to reflect an answer for each question. If the answer is not applicable, please mark the question with an N/A. •Infant feeding schedules should have a teacher’s signature as well as the guardian’s signature on all forms. This was reviewed with the infant staff and administration. •Review the incident report policy on when reports need to be sent to the center’s Licensing Consultant. Currently, the facility uses corporate branded forms for incidents and all information needs to match the DCDEE forms exactly. •Ms. McCombs and I discussed streamlining the off premise forms for all children. •We reviewed that Recognizing and Responding to Suspicions of Childcare Maltreatment is to be included in the five (5) year health and safety review as well as within the first ninety (90) days of employment. •I left a record retention handout with Ms. McCombs to assist with staff and child file management. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged to ask any questions and you did not have any. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 90000169 Consultant: ABIGAIL ROWE Operation Type: Center Case Number: 0125-044A Visit Date: 1/8/2025 Number Present: 48 Completed Date: 1/8/2025 Age: From 0 To 4 Total Minutes: 202 Time In: 10:08 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of childcare requirements at this child care facility. Bethany Deboe, Administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Cameron Thomas, District Manager, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member sprayed three children, age three, with a liquid from a spray bottle. In addition, another staff member forcefully slammed and opened a door startling children. G.S. 110-91(10) Violations must be corrected immediately. Within one week, March 5, 2025, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified childcare requirements to me at Abigail Rowe, Investigations Consultant, Abigail.rowe@dhhs.nc.gov. You may contact me at Abigail Rowe, Investigations Consultant, 704-641-5218, Abigail.rowe@dhhs.nc.gov or Veronica Grant, South Central Investigations Team Supervisor, veronica.grant@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times