10A NCAC 09 .0901 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0625-042L Visit Date: 6/11/2025 Number Present: 41 Completed Date: 6/11/2025 Age: From 0 To 5 Total Minutes: 280 Time In: 11:50 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns about nutrition, related to meal pattern requirements, and staff qualifications related to visitors in the building. You, Tonika Covington, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. There are 41 children present today, zero to five years of age. I conducted a walkthrough of each classroom and the kitchen. I observed children transitioning from lunch to nap, transitioning from nap to snack time, outdoor play and centers. Today’s breakfast consisted of Cheerios and milk, lunch consisted of turkey and cheese wraps, carrots with ranch, peaches, and milk, and snack consisted of Animal Crackers, yogurt, and milk. I monitored one month’s menus, and the visitor log from December 2024 until present. I discussed the allegations with you. You stated that your facility uses an app called Minute Menu to input meals to make sure they meet requirements. I reviewed the U.S. Department of Agriculture’s Child and Adult Care Food Program guidelines with you for breakfast, lunch and snack. These are the requirements which align with child care rules. Additionally, we discussed visitors to the center. You stated all visitors are required to sign in on the visitor log in the lobby. You stated that the only people who come are staff members boyfriends or husbands, dropping off meals for them and that it occurs only occasionally. I interviewed five staff members. Allegation-Nutrition related to meal pattern requirements- After reviewing menus from May 19, 2025, to June 13, 2025, there were twelve meals with a missing component. Based on observation and interviews, the allegation of nutrition can be confirmed and is therefore substantiated. Allegation-Staff Qualifications related to visitors in the building-A friend of a staff member who came to visit was allowed to be in the infant room and have contact with one of the infants. People who are in the classroom, assisting with children but not receiving compensation would be classified as a Volunteer and should have the required paperwork. Based on interviews and documentation in the visitor log, the allegation of a staff qualifications can be confirmed and is therefore substantiated. There were five violations cited during the visit. Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. After reviewing one month of menus there were twelve meals which did not comply with the Meal Patterns. Each meal was missing one component. 10A NCAC 09 .0901(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. A visitor to the infant room, who had contact with children did not have the required Emergency Information Form on file as required for a volunteer. .0701(a) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. A visitor to the infant room, who had contact with children did not have documentation of being informed of the EPR plan and its location on file as required for a volunteer. .0607(f) 1888 On or before the first day of work, the operator did not verify the age of the volunteer and/or substitute provider and/or documentation of date of birth was not maintained in the individual's personnel file. A visitor to the infant room, who had contact with children did not have the required verification of age on file as required for a volunteer. .0703(b) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. A visitor to the infant room, who had contact with children did not have the required health questionnaire on file as required for a volunteer. 10A NCAC 09 .0701(a) Technical Assistance was provided on the following: 1. Today we reviewed one month of menus and identified meals which were missing a component. We discussed appropriate components which would need to be added to each meal to meet meal pattern requirements. For example, today’s breakfast consisted of Cheerios and milk. You have the required whole grain, and fluid milk but are missing vegetables, fruits, or portions of both. Breakfast service requires three components; Lunch service requires five components and Snack service requires two components. We also discussed mixed foods like blueberry pancakes, this could count for the grain component but not both grain and fruit, because the serving size of blueberries is not enough to count. Therefore, you may serve pancakes with a side of fresh blueberries measuring the adequate amount for the child’s age. 2. I have reviewed with you the requirements for a volunteer. Child Care Rule (.0102) (51) states: “Volunteer” means a person who works in a child care facility and is not counted in staff/child ratio, does not have unsupervised contact with children, and is not monetarily compensated by the facility. 3. Volunteers are required to have on file; verification of age, a TB screening or Test Results if volunteering more than once per week, an Emergency Information Form, Health Questionnaire, and Documentation of being informed of EPR plan and its location. 4. We discussed the safety concerns related to visitors having contact with children in the center. We looked at alternative ways outsiders could drop off food/items to staff without being in the classrooms, items could be left in the lobby, kitchen or office until the staff is able to retrieve it. Wait until staff are on their break and meet visitors outside of the facility. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Provide any documentation that will show compliance with the violation. 7. Your signature For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than June 25, 2025. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you will need to contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Additionally, violations like those cited today may result in the issuance of provisional license or other administrative action against the facility's license. A follow-up visit may be required. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0701 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0625-042L Visit Date: 6/11/2025 Number Present: 41 Completed Date: 6/11/2025 Age: From 0 To 5 Total Minutes: 280 Time In: 11:50 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns about nutrition, related to meal pattern requirements, and staff qualifications related to visitors in the building. You, Tonika Covington, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. There are 41 children present today, zero to five years of age. I conducted a walkthrough of each classroom and the kitchen. I observed children transitioning from lunch to nap, transitioning from nap to snack time, outdoor play and centers. Today’s breakfast consisted of Cheerios and milk, lunch consisted of turkey and cheese wraps, carrots with ranch, peaches, and milk, and snack consisted of Animal Crackers, yogurt, and milk. I monitored one month’s menus, and the visitor log from December 2024 until present. I discussed the allegations with you. You stated that your facility uses an app called Minute Menu to input meals to make sure they meet requirements. I reviewed the U.S. Department of Agriculture’s Child and Adult Care Food Program guidelines with you for breakfast, lunch and snack. These are the requirements which align with child care rules. Additionally, we discussed visitors to the center. You stated all visitors are required to sign in on the visitor log in the lobby. You stated that the only people who come are staff members boyfriends or husbands, dropping off meals for them and that it occurs only occasionally. I interviewed five staff members. Allegation-Nutrition related to meal pattern requirements- After reviewing menus from May 19, 2025, to June 13, 2025, there were twelve meals with a missing component. Based on observation and interviews, the allegation of nutrition can be confirmed and is therefore substantiated. Allegation-Staff Qualifications related to visitors in the building-A friend of a staff member who came to visit was allowed to be in the infant room and have contact with one of the infants. People who are in the classroom, assisting with children but not receiving compensation would be classified as a Volunteer and should have the required paperwork. Based on interviews and documentation in the visitor log, the allegation of a staff qualifications can be confirmed and is therefore substantiated. There were five violations cited during the visit. Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. After reviewing one month of menus there were twelve meals which did not comply with the Meal Patterns. Each meal was missing one component. 10A NCAC 09 .0901(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. A visitor to the infant room, who had contact with children did not have the required Emergency Information Form on file as required for a volunteer. .0701(a) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. A visitor to the infant room, who had contact with children did not have documentation of being informed of the EPR plan and its location on file as required for a volunteer. .0607(f) 1888 On or before the first day of work, the operator did not verify the age of the volunteer and/or substitute provider and/or documentation of date of birth was not maintained in the individual's personnel file. A visitor to the infant room, who had contact with children did not have the required verification of age on file as required for a volunteer. .0703(b) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. A visitor to the infant room, who had contact with children did not have the required health questionnaire on file as required for a volunteer. 10A NCAC 09 .0701(a) Technical Assistance was provided on the following: 1. Today we reviewed one month of menus and identified meals which were missing a component. We discussed appropriate components which would need to be added to each meal to meet meal pattern requirements. For example, today’s breakfast consisted of Cheerios and milk. You have the required whole grain, and fluid milk but are missing vegetables, fruits, or portions of both. Breakfast service requires three components; Lunch service requires five components and Snack service requires two components. We also discussed mixed foods like blueberry pancakes, this could count for the grain component but not both grain and fruit, because the serving size of blueberries is not enough to count. Therefore, you may serve pancakes with a side of fresh blueberries measuring the adequate amount for the child’s age. 2. I have reviewed with you the requirements for a volunteer. Child Care Rule (.0102) (51) states: “Volunteer” means a person who works in a child care facility and is not counted in staff/child ratio, does not have unsupervised contact with children, and is not monetarily compensated by the facility. 3. Volunteers are required to have on file; verification of age, a TB screening or Test Results if volunteering more than once per week, an Emergency Information Form, Health Questionnaire, and Documentation of being informed of EPR plan and its location. 4. We discussed the safety concerns related to visitors having contact with children in the center. We looked at alternative ways outsiders could drop off food/items to staff without being in the classrooms, items could be left in the lobby, kitchen or office until the staff is able to retrieve it. Wait until staff are on their break and meet visitors outside of the facility. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Provide any documentation that will show compliance with the violation. 7. Your signature For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than June 25, 2025. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you will need to contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Additionally, violations like those cited today may result in the issuance of provisional license or other administrative action against the facility's license. A follow-up visit may be required. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0325-244L Visit Date: 3/20/2025 Number Present: 31 Completed Date: 3/20/2025 Age: From 0 To 5 Total Minutes: 210 Time In: 02:15 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding staff records related to orientation and training, sanitation and health related to diapering and criminal records. You, Tonika Covington, Director, assisted me with the visit. Ashlynn Vaughan, Child Care Consultant, accompanied me on today’s visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. We conducted a walkthrough of each classroom. We interviewed six staff members, monitored staff files for six staff hired since the last Annual Compliance visit, and monitored diapering records for three classrooms. Allegation- Staff records- We reviewed orientation documentation for six staff hired since January 1, 2025. Two staff had documentation of completing staff orientation. Two staff are in the first two weeks window of the orientation process. Two staff did not have the required documentation indicating the required orientation since their hire dates had been completed. Additionally, five staff members interviewed stated they had received little to no orientation at all since being hired. Based on information received through staff interviews and review of staff files, the allegation of staff records can be confirmed and is therefore substantiated. Allegation- Sanitation and Health- We interviewed staff regarding the procedures for documenting diaper changes and how often diaper changes occurred. We reviewed documentation for diaper changes in three of the five rooms who diaper children. An app called “My Kids Day” is used in two of the four rooms who diaper children. The app does not maintain data once it is entered and sent to parents for their review. The infant room utilizes paper copies where naps, diaper changes and feedings are documented. One room for two-year-old children does not use any type of system to document diaper changes. Based on interviews and observations, the allegation of sanitation and health cannot be confirmed and is therefore unsubstantiated. Allegation- Criminal Records-We interviewed staff regarding knowledge of anyone employed having pending criminal charges. During the course of the investigation an employee which was hired on 2/14/25 stated she was unaware of any staff having pending criminal charges. Nor did they indicate that they may or may not have pending criminal charges themselves. When questioned by a representative of DCDEE regarding pending criminal charges of a staff member, the administrator denied having any knowledge of pending charges for any of the employed staff. Based on interviews, the allegation of criminal records can be confirmed and is therefore substantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two employees with hire dates of 3/3/25 and 2/10/25 did not receive the required orientation. .1101(a)(b) 1802 The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. Pending criminal charges that lead to criminal disqualification for a staff hired on 2/14/25 were not shared with the operator as required. G.S. 110-90.2 & .2703(m) Technical Assistance was provided on the following: 1. It was observed that Orientation Forms are signed prior to staff receiving the orientation. You were advised to discontinue having staff sign paperwork until the required items are reviewed with them as intended on the form. You asked about group orientation. This is one way to orientate multiple newly hired staff at one time and is acceptable. Consider videoing or scheduling specific times throughout the day to conduct orientation until it is completed by each staff member. 2. In your next staff meeting share with staff the law GS 110-90.2 and Child Care Rule .2703(m) regarding a staff’s responsibility to report any pending charges, indictments, or convictions since their last qualifying letter was issued by the Division. This should be done within five days or before returning to work. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than April 3, 2025. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-90 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0325-244L Visit Date: 3/20/2025 Number Present: 31 Completed Date: 3/20/2025 Age: From 0 To 5 Total Minutes: 210 Time In: 02:15 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding staff records related to orientation and training, sanitation and health related to diapering and criminal records. You, Tonika Covington, Director, assisted me with the visit. Ashlynn Vaughan, Child Care Consultant, accompanied me on today’s visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. We conducted a walkthrough of each classroom. We interviewed six staff members, monitored staff files for six staff hired since the last Annual Compliance visit, and monitored diapering records for three classrooms. Allegation- Staff records- We reviewed orientation documentation for six staff hired since January 1, 2025. Two staff had documentation of completing staff orientation. Two staff are in the first two weeks window of the orientation process. Two staff did not have the required documentation indicating the required orientation since their hire dates had been completed. Additionally, five staff members interviewed stated they had received little to no orientation at all since being hired. Based on information received through staff interviews and review of staff files, the allegation of staff records can be confirmed and is therefore substantiated. Allegation- Sanitation and Health- We interviewed staff regarding the procedures for documenting diaper changes and how often diaper changes occurred. We reviewed documentation for diaper changes in three of the five rooms who diaper children. An app called “My Kids Day” is used in two of the four rooms who diaper children. The app does not maintain data once it is entered and sent to parents for their review. The infant room utilizes paper copies where naps, diaper changes and feedings are documented. One room for two-year-old children does not use any type of system to document diaper changes. Based on interviews and observations, the allegation of sanitation and health cannot be confirmed and is therefore unsubstantiated. Allegation- Criminal Records-We interviewed staff regarding knowledge of anyone employed having pending criminal charges. During the course of the investigation an employee which was hired on 2/14/25 stated she was unaware of any staff having pending criminal charges. Nor did they indicate that they may or may not have pending criminal charges themselves. When questioned by a representative of DCDEE regarding pending criminal charges of a staff member, the administrator denied having any knowledge of pending charges for any of the employed staff. Based on interviews, the allegation of criminal records can be confirmed and is therefore substantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two employees with hire dates of 3/3/25 and 2/10/25 did not receive the required orientation. .1101(a)(b) 1802 The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. Pending criminal charges that lead to criminal disqualification for a staff hired on 2/14/25 were not shared with the operator as required. G.S. 110-90.2 & .2703(m) Technical Assistance was provided on the following: 1. It was observed that Orientation Forms are signed prior to staff receiving the orientation. You were advised to discontinue having staff sign paperwork until the required items are reviewed with them as intended on the form. You asked about group orientation. This is one way to orientate multiple newly hired staff at one time and is acceptable. Consider videoing or scheduling specific times throughout the day to conduct orientation until it is completed by each staff member. 2. In your next staff meeting share with staff the law GS 110-90.2 and Child Care Rule .2703(m) regarding a staff’s responsibility to report any pending charges, indictments, or convictions since their last qualifying letter was issued by the Division. This should be done within five days or before returning to work. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than April 3, 2025. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 2/26/2025 Number Present: 34 Completed Date: 2/26/2025 Age: From 0 To 4 Total Minutes: 175 Time In: 11:40 AM Time Out: 02:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor all applicable child care requirements during a Routine Unannounced visit. Your last annual compliance visit was conducted on September 10, 2024. Prior to today’s visit your compliance history was 75%. You, Tonika Covington, Director, assisted me with today’s visit. Your facility, owned by Bright Futures Enrichment Center, LLC was current/active as viewed on the North Carolina Secretary of State website. I observed your Four-Star License, NC Child Care Summary of the Law, Sanitation placard, Emergency Numbers, Emergency Medical Care Plan, First Aid poster, tobacco free facility signage and evacuation plans posted as required. Today, children were adequately supervised, enhanced staff-child ratios were maintained, adequate approved space was in use and permit restrictions were maintained during today’s visit. Children were engaged in transitions, lunch, toileting and routine care. I observed activity areas including books, blocks, manipulatives, dramatic play, art, science, music, writing, and cozy/quiet areas. I observed toys and equipment to be of sufficient quantity. I observed toys and equipment to be developmentally appropriate in all spaces. I observed bathrooms stocked with necessary supplies with handwashing procedure signs posted as required. I monitored all diaper creams and ointments. General safety was monitored throughout the facility. Inspections/Drills/Logs Sanitation Inspection- December 13, 2024, with a Superior rating and four demerits. Fire Inspection- June 11, 2024 Playground Inspection- January 28, 2025 Fire Drill- January 28, 2025 Emergency Drill- December 19, 2024 Incident Log-Completed as required. I monitored four new staff files. I monitored existing staff files for valid Criminal Background Checks, Recognizing and Responding to Suspicions of Child Maltreatment, CPR/FA, BSAC (if applicable) and ITS SIDS (if applicable). You did not have a Staff and Training Worksheet completed. Your signature on all forms served and will serve as verification the information provided was accurate and complete. The following violations were observed and cited during this visit: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In the adult bathroom in the hall there was an aerosol air freshener on the shelf. In Space 4 the closet door lock was not working. There were multiple cans of aerosol air freshener stored in the closet. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In the classroom for one year old children the mats are stored individually in trash bags. They were sitting out on the floor and accessible to children. .0604(q) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff with a hire date of 11/19/24 did not have a signed Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy in their file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff with hire dates of 11/19/24 and 9/20/23 had not taken Recognizing and Responding to Suspicions of Child Maltreatment or had documentation in their file. .1102(g) Today, I provided technical assistance to you regarding the following topics: 1. Conducting a morning walkthrough to ensure all cabinets and closets are locked and to check for sprays, air fresheners and other items which need to be stored under lock and key. 2. You may consider using a whiteboard to document staff and what is needed for their file. This is a great way to keep up with CPR/FA, ITS-SIDS, Health and Safety training, Recognizing and Responding to suspicions of Child Maltreatment and other time sensitive dates. Also conducting monthly file audits to check for required documentation is helpful as well as utilizing the Staff file checklist. 4. Plastic bags should always be inaccessible to children under the age of three. If you are using them for storage of mats to maintain cleanliness, make sure you are not taking the bags out of the closet until you are ready to put down the individual mats. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Provide any documentation that will show compliance with the violation. 7. Your signature For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than March 12, 2025. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time. Consultation was provided on the following: 1. In the bathroom where diapering is taken place, I suggested posting a Stand-Up Diapering Procedure poster since most of the children use pull ups. 2. You had a question regarding the use of a non-aerosol air freshener. I reviewed the bottle with you where it states that it is under pressure and has multiple warnings and therefore is required to be stored under lock and key. 3. Complete a digital version of the Staff and Training Worksheet to maintain. This will make it easier to add/subtract staff and will also give an easy overview of what is needed to complete their files. Please send me a copy once it has been completed. 4. I reviewed the rule with you about juice being served from a bottle. When juice is being served there should be an accompanying note from the child’s physician or registered dietician stating the reason juice is being given. ABCMS As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. QRIS The new QRIS Modernization Plan known as “Pathways to Success” is being added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for FCCERS, effective February 1, 2025. DCDEE and the NC Child Care Commission will continue the rulemaking process to add the rule language to child care requirements. This process with take several months. Hold Harmless provisions have been extended. Star rated license reassessments are postponed until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. A pathway for child care programs currently accredited through the approved accrediting bodies may now move to a 3- or 5-star license if they are not already at this star level. Providers need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. Please be reminded any ERS assessment completed on February 1, 2025 and after will be assessed using the ERS-3 versions. RESOURCES Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0604 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: 1124-214L Visit Date: 12/4/2024 Number Present: 51 Completed Date: 12/4/2024 Age: From 0 To 4 Total Minutes: 150 Time In: 11:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: -There are concerns regarding staff/child ratio and nutrition. -There is a concern regarding a developmentally appropriate environment. Additionally, I am following up from violations cited during visits from August 1, 2024, to October 31, 2024, regarding screen time, discipline, grouping of children, storage of hazardous substances and general safety. You, Tonika Covington, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. The Notice of Administrative Action, cover letter and Corrective Action Plan were posted. You stated that there are 65 children enrolled between infant aged through school aged and there were 51 children between infant age and four years of age present during today’s visit. The children were observed during group time discussing weather and playing “Simon Says” as they waited to sit down for lunch, hand-washing routines, lunch and nap time. Positive interactions were observed throughout today’s visit. Allegation-Staff/Child ratios- I conducted a walk-through and monitored for staff/child ratios, I reviewed attendance sheets and interviewed staff. Allegation-Developmentally appropriate environment- I monitored the classrooms, and I interviewed two staff members concerning their activity plans. Allegation-Nutrition- I interviewed staff preparing the meal and observed the current menu and the nutritional guidelines posted in the kitchen. Lunch was observed and consisted of a flour tortilla turkey and cheese wrap, green beans, diced mango and milk. The portions sizes were observed in compliance. Based on interviews and observations, the allegations of staff/child ratio, nutrition and a developmentally appropriate environment cannot be confirmed and is therefore unsubstantiated. On November 13, 2024, we discussed the Corrective Action Plan, and we scheduled the Rules Review for December 5, 2024, 5:30-7:30. We reviewed the plan again today and you had an opportunity to ask questions. 1.The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: •North Carolina General Statute § 110-91(7) and 10A NCAC 09 .0713(a) regarding staff/child ratios •Child Care Rule 10A NCAC 09 .1803(a)(1) regarding discipline •Child Care Rule 10A NCAC 09 .2820(b) regarding storage of hazardous substances •Child Care Rule 10A NCAC 09 .0604(c) regarding general safety 2.(STIPULATION HAS BEEN MET) Within one (1) week after this Notice is received, Tonika Covington, administrator, shall contact Deborah K. Howell, Child Care Consultant, PO Box 629, Granite Quarry, NC 28072, telephone number 704-798-5220, email Deborah.K.Howell@dhhs.nc.gov, to arrange for a complete review of all applicable child care requirements with emphasis on staff/child ratios, discipline, storage of hazardous products, and safety. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff shall participate in this mandatory training. No children shall be in care during this training. Documentation of the training shall include a training roster with the names and signatures of the trainer and the training participants, as well as, the title of the training and the date and time the training was conducted. The documentation shall be maintained in the facility files for review by Division of Child Development and Early Education representatives upon request. 3. Within one (1) week (DUE TO ME BY THE END OF THE BUSINESS DAY DECEMBER 12TH) after completion of the required rules review training in Item #2, Ms. Covington shall develop written policies and procedures that include a staffing pattern plan that ensures staff/child ratios and age groupings of children are met throughout the day. The written policies and procedures shall include, but not limited to, the following: •In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location •Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day •Procedures for when a new staff member assumes responsibility for the children or when a child or children is/are moved to another group •Procedures that ensure children are appropriately grouped and adequately supervised throughout the day •Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group and during the absence of staff members to maintain staff/child ratios and proper age groupings of children •Frequent review of the written procedures with staff members, as well as, incorporation in the orientation of new staff members •Consequences of staff members’ non-compliance with policies and procedures The written policies and procedures shall be submitted to me for review. I will notify you orally and in writing, as to whether the written policies and procedures meet the requirements of Item #2 or if modifications are needed. Once notification of Item #2 being met is received, the written policies and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the written policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 4. Within two (2) weeks week (DUE TO ME BY THE END OF THE BUSINESS DAY DECEMBER 12TH) after completion of the required rules review training in Item #2, You shall revise the facility’s discipline policies and procedures to incorporate strategies discussed during the rules review training. The discipline policies and procedures should describe, in detail, the steps the facility will take to always ensure appropriate treatment of children. The discipline policies and procedures shall include, but not be limited to, the following: •Age-appropriate behavior management and discipline techniques for children •Acceptable and unacceptable techniques used to handle children to prevent injuries •Procedures for how administration will ensure proper discipline and behavior management techniques are being implemented by staff •Procedures for staff members to confidentially report, without fear of reprisal, their observations or suspicions of co-workers’ inappropriate discipline, care, or treatment of children •Procedures for staff to notify administrators of concerns in a timely manner, including when administrators are off premises •Procedures for the facility’s administrators to respond to all reports of inappropriate discipline, care, or treatment of children •Procedures for staff members to follow when they need to be relieved from the classroom due to increased level of stress or frustration •Consequences of staff members’ non-compliance with policies and procedures The discipline policies and procedures shall be submitted to me for review I will notify you orally and in writing, as to whether the discipline policies and procedures are approved or if modifications are needed. Within two (2) weeks after notification that the discipline policies and procedures have been met is received, the administrator shall notify parents of enrolled children of the change in discipline policies and procedures and obtain a statement signed by the parent acknowledging that he/she has received a copy of the new discipline policies and procedures and a copy of the signed statement must be included in each child’s file in accordance with Child Care Rule 10A NCAC 09 .1804(c). Once notification of the discipline policies and procedures being met is received, the discipline policies and procedures shall be immediately implemented, and a copy of the discipline policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 5. Within one (1) week after notification from the Division the items have been met for the written policies and procedures for staff/child ratios and discipline, you, Ms. Covington, shall conduct a staff meeting with all staff members to discuss the written policies and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violation was observed during the visit. Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. The children in the "Paw Patrol" room did not wash their hands after group time, getting their chair and sitting down to eat lunch. 15A NCAC 18A .2803(c) TECHNICAL ASSISTANCE: -We discussed that children would need to rewash their hands after group time and getting their chairs to sit down for lunch. CONSULTATION -We discussed that “ditto” or “color sheets” are not age appropriate for children; especially the younger children. Encourage staff to provide more open-ended art activities. Worksheets are DIP (developmentally inappropriate practice) and do not support children to be expressive. Children learn when they are engaged with materials. -We discussed the activity plan and ensuring that the plan is followed and staff have the materials and activities to follow through with what is planned. Have staff make notes on the side if there is a deviation for some reason. For example, today, the librarian showed up to read to the children because she was unable to visit yesterday due to weather. -I suggest reaching out to your local Partnership for Children/Child Care Resource and Referral (CCR&R) to request trainings and technical assistance for staff on age-appropriate activities to do with the children you serve. -Please have staff familiarize themselves with the North Carolina Foundations for Early Learning and Development (NCFELD): https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf DCDEE and the North Carolina Child Care Resource and Referral Council have developed and released a.5 CEU on the Foundations. Please contact your local Child Care Resource and Referral Agency to locate a training session. -Review the meal pattern with staff so that they are aware of the serving size required for each age group. Copies of the meal patterns for children and infant aged children can be found on the DCDEE website under “Provider Documents”. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I must receive your compliance letter no later than December 18, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov or Erin Pickard, Licensing Supervisor, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0713 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: 1124-214L Visit Date: 12/4/2024 Number Present: 51 Completed Date: 12/4/2024 Age: From 0 To 4 Total Minutes: 150 Time In: 11:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: -There are concerns regarding staff/child ratio and nutrition. -There is a concern regarding a developmentally appropriate environment. Additionally, I am following up from violations cited during visits from August 1, 2024, to October 31, 2024, regarding screen time, discipline, grouping of children, storage of hazardous substances and general safety. You, Tonika Covington, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. The Notice of Administrative Action, cover letter and Corrective Action Plan were posted. You stated that there are 65 children enrolled between infant aged through school aged and there were 51 children between infant age and four years of age present during today’s visit. The children were observed during group time discussing weather and playing “Simon Says” as they waited to sit down for lunch, hand-washing routines, lunch and nap time. Positive interactions were observed throughout today’s visit. Allegation-Staff/Child ratios- I conducted a walk-through and monitored for staff/child ratios, I reviewed attendance sheets and interviewed staff. Allegation-Developmentally appropriate environment- I monitored the classrooms, and I interviewed two staff members concerning their activity plans. Allegation-Nutrition- I interviewed staff preparing the meal and observed the current menu and the nutritional guidelines posted in the kitchen. Lunch was observed and consisted of a flour tortilla turkey and cheese wrap, green beans, diced mango and milk. The portions sizes were observed in compliance. Based on interviews and observations, the allegations of staff/child ratio, nutrition and a developmentally appropriate environment cannot be confirmed and is therefore unsubstantiated. On November 13, 2024, we discussed the Corrective Action Plan, and we scheduled the Rules Review for December 5, 2024, 5:30-7:30. We reviewed the plan again today and you had an opportunity to ask questions. 1.The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: •North Carolina General Statute § 110-91(7) and 10A NCAC 09 .0713(a) regarding staff/child ratios •Child Care Rule 10A NCAC 09 .1803(a)(1) regarding discipline •Child Care Rule 10A NCAC 09 .2820(b) regarding storage of hazardous substances •Child Care Rule 10A NCAC 09 .0604(c) regarding general safety 2.(STIPULATION HAS BEEN MET) Within one (1) week after this Notice is received, Tonika Covington, administrator, shall contact Deborah K. Howell, Child Care Consultant, PO Box 629, Granite Quarry, NC 28072, telephone number 704-798-5220, email Deborah.K.Howell@dhhs.nc.gov, to arrange for a complete review of all applicable child care requirements with emphasis on staff/child ratios, discipline, storage of hazardous products, and safety. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff shall participate in this mandatory training. No children shall be in care during this training. Documentation of the training shall include a training roster with the names and signatures of the trainer and the training participants, as well as, the title of the training and the date and time the training was conducted. The documentation shall be maintained in the facility files for review by Division of Child Development and Early Education representatives upon request. 3. Within one (1) week (DUE TO ME BY THE END OF THE BUSINESS DAY DECEMBER 12TH) after completion of the required rules review training in Item #2, Ms. Covington shall develop written policies and procedures that include a staffing pattern plan that ensures staff/child ratios and age groupings of children are met throughout the day. The written policies and procedures shall include, but not limited to, the following: •In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location •Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day •Procedures for when a new staff member assumes responsibility for the children or when a child or children is/are moved to another group •Procedures that ensure children are appropriately grouped and adequately supervised throughout the day •Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group and during the absence of staff members to maintain staff/child ratios and proper age groupings of children •Frequent review of the written procedures with staff members, as well as, incorporation in the orientation of new staff members •Consequences of staff members’ non-compliance with policies and procedures The written policies and procedures shall be submitted to me for review. I will notify you orally and in writing, as to whether the written policies and procedures meet the requirements of Item #2 or if modifications are needed. Once notification of Item #2 being met is received, the written policies and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the written policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 4. Within two (2) weeks week (DUE TO ME BY THE END OF THE BUSINESS DAY DECEMBER 12TH) after completion of the required rules review training in Item #2, You shall revise the facility’s discipline policies and procedures to incorporate strategies discussed during the rules review training. The discipline policies and procedures should describe, in detail, the steps the facility will take to always ensure appropriate treatment of children. The discipline policies and procedures shall include, but not be limited to, the following: •Age-appropriate behavior management and discipline techniques for children •Acceptable and unacceptable techniques used to handle children to prevent injuries •Procedures for how administration will ensure proper discipline and behavior management techniques are being implemented by staff •Procedures for staff members to confidentially report, without fear of reprisal, their observations or suspicions of co-workers’ inappropriate discipline, care, or treatment of children •Procedures for staff to notify administrators of concerns in a timely manner, including when administrators are off premises •Procedures for the facility’s administrators to respond to all reports of inappropriate discipline, care, or treatment of children •Procedures for staff members to follow when they need to be relieved from the classroom due to increased level of stress or frustration •Consequences of staff members’ non-compliance with policies and procedures The discipline policies and procedures shall be submitted to me for review I will notify you orally and in writing, as to whether the discipline policies and procedures are approved or if modifications are needed. Within two (2) weeks after notification that the discipline policies and procedures have been met is received, the administrator shall notify parents of enrolled children of the change in discipline policies and procedures and obtain a statement signed by the parent acknowledging that he/she has received a copy of the new discipline policies and procedures and a copy of the signed statement must be included in each child’s file in accordance with Child Care Rule 10A NCAC 09 .1804(c). Once notification of the discipline policies and procedures being met is received, the discipline policies and procedures shall be immediately implemented, and a copy of the discipline policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 5. Within one (1) week after notification from the Division the items have been met for the written policies and procedures for staff/child ratios and discipline, you, Ms. Covington, shall conduct a staff meeting with all staff members to discuss the written policies and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violation was observed during the visit. Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. The children in the "Paw Patrol" room did not wash their hands after group time, getting their chair and sitting down to eat lunch. 15A NCAC 18A .2803(c) TECHNICAL ASSISTANCE: -We discussed that children would need to rewash their hands after group time and getting their chairs to sit down for lunch. CONSULTATION -We discussed that “ditto” or “color sheets” are not age appropriate for children; especially the younger children. Encourage staff to provide more open-ended art activities. Worksheets are DIP (developmentally inappropriate practice) and do not support children to be expressive. Children learn when they are engaged with materials. -We discussed the activity plan and ensuring that the plan is followed and staff have the materials and activities to follow through with what is planned. Have staff make notes on the side if there is a deviation for some reason. For example, today, the librarian showed up to read to the children because she was unable to visit yesterday due to weather. -I suggest reaching out to your local Partnership for Children/Child Care Resource and Referral (CCR&R) to request trainings and technical assistance for staff on age-appropriate activities to do with the children you serve. -Please have staff familiarize themselves with the North Carolina Foundations for Early Learning and Development (NCFELD): https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf DCDEE and the North Carolina Child Care Resource and Referral Council have developed and released a.5 CEU on the Foundations. Please contact your local Child Care Resource and Referral Agency to locate a training session. -Review the meal pattern with staff so that they are aware of the serving size required for each age group. Copies of the meal patterns for children and infant aged children can be found on the DCDEE website under “Provider Documents”. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I must receive your compliance letter no later than December 18, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov or Erin Pickard, Licensing Supervisor, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1803 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: 1124-214L Visit Date: 12/4/2024 Number Present: 51 Completed Date: 12/4/2024 Age: From 0 To 4 Total Minutes: 150 Time In: 11:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: -There are concerns regarding staff/child ratio and nutrition. -There is a concern regarding a developmentally appropriate environment. Additionally, I am following up from violations cited during visits from August 1, 2024, to October 31, 2024, regarding screen time, discipline, grouping of children, storage of hazardous substances and general safety. You, Tonika Covington, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. The Notice of Administrative Action, cover letter and Corrective Action Plan were posted. You stated that there are 65 children enrolled between infant aged through school aged and there were 51 children between infant age and four years of age present during today’s visit. The children were observed during group time discussing weather and playing “Simon Says” as they waited to sit down for lunch, hand-washing routines, lunch and nap time. Positive interactions were observed throughout today’s visit. Allegation-Staff/Child ratios- I conducted a walk-through and monitored for staff/child ratios, I reviewed attendance sheets and interviewed staff. Allegation-Developmentally appropriate environment- I monitored the classrooms, and I interviewed two staff members concerning their activity plans. Allegation-Nutrition- I interviewed staff preparing the meal and observed the current menu and the nutritional guidelines posted in the kitchen. Lunch was observed and consisted of a flour tortilla turkey and cheese wrap, green beans, diced mango and milk. The portions sizes were observed in compliance. Based on interviews and observations, the allegations of staff/child ratio, nutrition and a developmentally appropriate environment cannot be confirmed and is therefore unsubstantiated. On November 13, 2024, we discussed the Corrective Action Plan, and we scheduled the Rules Review for December 5, 2024, 5:30-7:30. We reviewed the plan again today and you had an opportunity to ask questions. 1.The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: •North Carolina General Statute § 110-91(7) and 10A NCAC 09 .0713(a) regarding staff/child ratios •Child Care Rule 10A NCAC 09 .1803(a)(1) regarding discipline •Child Care Rule 10A NCAC 09 .2820(b) regarding storage of hazardous substances •Child Care Rule 10A NCAC 09 .0604(c) regarding general safety 2.(STIPULATION HAS BEEN MET) Within one (1) week after this Notice is received, Tonika Covington, administrator, shall contact Deborah K. Howell, Child Care Consultant, PO Box 629, Granite Quarry, NC 28072, telephone number 704-798-5220, email Deborah.K.Howell@dhhs.nc.gov, to arrange for a complete review of all applicable child care requirements with emphasis on staff/child ratios, discipline, storage of hazardous products, and safety. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff shall participate in this mandatory training. No children shall be in care during this training. Documentation of the training shall include a training roster with the names and signatures of the trainer and the training participants, as well as, the title of the training and the date and time the training was conducted. The documentation shall be maintained in the facility files for review by Division of Child Development and Early Education representatives upon request. 3. Within one (1) week (DUE TO ME BY THE END OF THE BUSINESS DAY DECEMBER 12TH) after completion of the required rules review training in Item #2, Ms. Covington shall develop written policies and procedures that include a staffing pattern plan that ensures staff/child ratios and age groupings of children are met throughout the day. The written policies and procedures shall include, but not limited to, the following: •In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location •Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day •Procedures for when a new staff member assumes responsibility for the children or when a child or children is/are moved to another group •Procedures that ensure children are appropriately grouped and adequately supervised throughout the day •Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group and during the absence of staff members to maintain staff/child ratios and proper age groupings of children •Frequent review of the written procedures with staff members, as well as, incorporation in the orientation of new staff members •Consequences of staff members’ non-compliance with policies and procedures The written policies and procedures shall be submitted to me for review. I will notify you orally and in writing, as to whether the written policies and procedures meet the requirements of Item #2 or if modifications are needed. Once notification of Item #2 being met is received, the written policies and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the written policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 4. Within two (2) weeks week (DUE TO ME BY THE END OF THE BUSINESS DAY DECEMBER 12TH) after completion of the required rules review training in Item #2, You shall revise the facility’s discipline policies and procedures to incorporate strategies discussed during the rules review training. The discipline policies and procedures should describe, in detail, the steps the facility will take to always ensure appropriate treatment of children. The discipline policies and procedures shall include, but not be limited to, the following: •Age-appropriate behavior management and discipline techniques for children •Acceptable and unacceptable techniques used to handle children to prevent injuries •Procedures for how administration will ensure proper discipline and behavior management techniques are being implemented by staff •Procedures for staff members to confidentially report, without fear of reprisal, their observations or suspicions of co-workers’ inappropriate discipline, care, or treatment of children •Procedures for staff to notify administrators of concerns in a timely manner, including when administrators are off premises •Procedures for the facility’s administrators to respond to all reports of inappropriate discipline, care, or treatment of children •Procedures for staff members to follow when they need to be relieved from the classroom due to increased level of stress or frustration •Consequences of staff members’ non-compliance with policies and procedures The discipline policies and procedures shall be submitted to me for review I will notify you orally and in writing, as to whether the discipline policies and procedures are approved or if modifications are needed. Within two (2) weeks after notification that the discipline policies and procedures have been met is received, the administrator shall notify parents of enrolled children of the change in discipline policies and procedures and obtain a statement signed by the parent acknowledging that he/she has received a copy of the new discipline policies and procedures and a copy of the signed statement must be included in each child’s file in accordance with Child Care Rule 10A NCAC 09 .1804(c). Once notification of the discipline policies and procedures being met is received, the discipline policies and procedures shall be immediately implemented, and a copy of the discipline policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 5. Within one (1) week after notification from the Division the items have been met for the written policies and procedures for staff/child ratios and discipline, you, Ms. Covington, shall conduct a staff meeting with all staff members to discuss the written policies and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violation was observed during the visit. Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. The children in the "Paw Patrol" room did not wash their hands after group time, getting their chair and sitting down to eat lunch. 15A NCAC 18A .2803(c) TECHNICAL ASSISTANCE: -We discussed that children would need to rewash their hands after group time and getting their chairs to sit down for lunch. CONSULTATION -We discussed that “ditto” or “color sheets” are not age appropriate for children; especially the younger children. Encourage staff to provide more open-ended art activities. Worksheets are DIP (developmentally inappropriate practice) and do not support children to be expressive. Children learn when they are engaged with materials. -We discussed the activity plan and ensuring that the plan is followed and staff have the materials and activities to follow through with what is planned. Have staff make notes on the side if there is a deviation for some reason. For example, today, the librarian showed up to read to the children because she was unable to visit yesterday due to weather. -I suggest reaching out to your local Partnership for Children/Child Care Resource and Referral (CCR&R) to request trainings and technical assistance for staff on age-appropriate activities to do with the children you serve. -Please have staff familiarize themselves with the North Carolina Foundations for Early Learning and Development (NCFELD): https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf DCDEE and the North Carolina Child Care Resource and Referral Council have developed and released a.5 CEU on the Foundations. Please contact your local Child Care Resource and Referral Agency to locate a training session. -Review the meal pattern with staff so that they are aware of the serving size required for each age group. Copies of the meal patterns for children and infant aged children can be found on the DCDEE website under “Provider Documents”. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I must receive your compliance letter no later than December 18, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov or Erin Pickard, Licensing Supervisor, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1804 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: 1124-214L Visit Date: 12/4/2024 Number Present: 51 Completed Date: 12/4/2024 Age: From 0 To 4 Total Minutes: 150 Time In: 11:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: -There are concerns regarding staff/child ratio and nutrition. -There is a concern regarding a developmentally appropriate environment. Additionally, I am following up from violations cited during visits from August 1, 2024, to October 31, 2024, regarding screen time, discipline, grouping of children, storage of hazardous substances and general safety. You, Tonika Covington, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. The Notice of Administrative Action, cover letter and Corrective Action Plan were posted. You stated that there are 65 children enrolled between infant aged through school aged and there were 51 children between infant age and four years of age present during today’s visit. The children were observed during group time discussing weather and playing “Simon Says” as they waited to sit down for lunch, hand-washing routines, lunch and nap time. Positive interactions were observed throughout today’s visit. Allegation-Staff/Child ratios- I conducted a walk-through and monitored for staff/child ratios, I reviewed attendance sheets and interviewed staff. Allegation-Developmentally appropriate environment- I monitored the classrooms, and I interviewed two staff members concerning their activity plans. Allegation-Nutrition- I interviewed staff preparing the meal and observed the current menu and the nutritional guidelines posted in the kitchen. Lunch was observed and consisted of a flour tortilla turkey and cheese wrap, green beans, diced mango and milk. The portions sizes were observed in compliance. Based on interviews and observations, the allegations of staff/child ratio, nutrition and a developmentally appropriate environment cannot be confirmed and is therefore unsubstantiated. On November 13, 2024, we discussed the Corrective Action Plan, and we scheduled the Rules Review for December 5, 2024, 5:30-7:30. We reviewed the plan again today and you had an opportunity to ask questions. 1.The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: •North Carolina General Statute § 110-91(7) and 10A NCAC 09 .0713(a) regarding staff/child ratios •Child Care Rule 10A NCAC 09 .1803(a)(1) regarding discipline •Child Care Rule 10A NCAC 09 .2820(b) regarding storage of hazardous substances •Child Care Rule 10A NCAC 09 .0604(c) regarding general safety 2.(STIPULATION HAS BEEN MET) Within one (1) week after this Notice is received, Tonika Covington, administrator, shall contact Deborah K. Howell, Child Care Consultant, PO Box 629, Granite Quarry, NC 28072, telephone number 704-798-5220, email Deborah.K.Howell@dhhs.nc.gov, to arrange for a complete review of all applicable child care requirements with emphasis on staff/child ratios, discipline, storage of hazardous products, and safety. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff shall participate in this mandatory training. No children shall be in care during this training. Documentation of the training shall include a training roster with the names and signatures of the trainer and the training participants, as well as, the title of the training and the date and time the training was conducted. The documentation shall be maintained in the facility files for review by Division of Child Development and Early Education representatives upon request. 3. Within one (1) week (DUE TO ME BY THE END OF THE BUSINESS DAY DECEMBER 12TH) after completion of the required rules review training in Item #2, Ms. Covington shall develop written policies and procedures that include a staffing pattern plan that ensures staff/child ratios and age groupings of children are met throughout the day. The written policies and procedures shall include, but not limited to, the following: •In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location •Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day •Procedures for when a new staff member assumes responsibility for the children or when a child or children is/are moved to another group •Procedures that ensure children are appropriately grouped and adequately supervised throughout the day •Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group and during the absence of staff members to maintain staff/child ratios and proper age groupings of children •Frequent review of the written procedures with staff members, as well as, incorporation in the orientation of new staff members •Consequences of staff members’ non-compliance with policies and procedures The written policies and procedures shall be submitted to me for review. I will notify you orally and in writing, as to whether the written policies and procedures meet the requirements of Item #2 or if modifications are needed. Once notification of Item #2 being met is received, the written policies and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the written policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 4. Within two (2) weeks week (DUE TO ME BY THE END OF THE BUSINESS DAY DECEMBER 12TH) after completion of the required rules review training in Item #2, You shall revise the facility’s discipline policies and procedures to incorporate strategies discussed during the rules review training. The discipline policies and procedures should describe, in detail, the steps the facility will take to always ensure appropriate treatment of children. The discipline policies and procedures shall include, but not be limited to, the following: •Age-appropriate behavior management and discipline techniques for children •Acceptable and unacceptable techniques used to handle children to prevent injuries •Procedures for how administration will ensure proper discipline and behavior management techniques are being implemented by staff •Procedures for staff members to confidentially report, without fear of reprisal, their observations or suspicions of co-workers’ inappropriate discipline, care, or treatment of children •Procedures for staff to notify administrators of concerns in a timely manner, including when administrators are off premises •Procedures for the facility’s administrators to respond to all reports of inappropriate discipline, care, or treatment of children •Procedures for staff members to follow when they need to be relieved from the classroom due to increased level of stress or frustration •Consequences of staff members’ non-compliance with policies and procedures The discipline policies and procedures shall be submitted to me for review I will notify you orally and in writing, as to whether the discipline policies and procedures are approved or if modifications are needed. Within two (2) weeks after notification that the discipline policies and procedures have been met is received, the administrator shall notify parents of enrolled children of the change in discipline policies and procedures and obtain a statement signed by the parent acknowledging that he/she has received a copy of the new discipline policies and procedures and a copy of the signed statement must be included in each child’s file in accordance with Child Care Rule 10A NCAC 09 .1804(c). Once notification of the discipline policies and procedures being met is received, the discipline policies and procedures shall be immediately implemented, and a copy of the discipline policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 5. Within one (1) week after notification from the Division the items have been met for the written policies and procedures for staff/child ratios and discipline, you, Ms. Covington, shall conduct a staff meeting with all staff members to discuss the written policies and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violation was observed during the visit. Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. The children in the "Paw Patrol" room did not wash their hands after group time, getting their chair and sitting down to eat lunch. 15A NCAC 18A .2803(c) TECHNICAL ASSISTANCE: -We discussed that children would need to rewash their hands after group time and getting their chairs to sit down for lunch. CONSULTATION -We discussed that “ditto” or “color sheets” are not age appropriate for children; especially the younger children. Encourage staff to provide more open-ended art activities. Worksheets are DIP (developmentally inappropriate practice) and do not support children to be expressive. Children learn when they are engaged with materials. -We discussed the activity plan and ensuring that the plan is followed and staff have the materials and activities to follow through with what is planned. Have staff make notes on the side if there is a deviation for some reason. For example, today, the librarian showed up to read to the children because she was unable to visit yesterday due to weather. -I suggest reaching out to your local Partnership for Children/Child Care Resource and Referral (CCR&R) to request trainings and technical assistance for staff on age-appropriate activities to do with the children you serve. -Please have staff familiarize themselves with the North Carolina Foundations for Early Learning and Development (NCFELD): https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf DCDEE and the North Carolina Child Care Resource and Referral Council have developed and released a.5 CEU on the Foundations. Please contact your local Child Care Resource and Referral Agency to locate a training session. -Review the meal pattern with staff so that they are aware of the serving size required for each age group. Copies of the meal patterns for children and infant aged children can be found on the DCDEE website under “Provider Documents”. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I must receive your compliance letter no later than December 18, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov or Erin Pickard, Licensing Supervisor, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2820 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: 1124-214L Visit Date: 12/4/2024 Number Present: 51 Completed Date: 12/4/2024 Age: From 0 To 4 Total Minutes: 150 Time In: 11:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: -There are concerns regarding staff/child ratio and nutrition. -There is a concern regarding a developmentally appropriate environment. Additionally, I am following up from violations cited during visits from August 1, 2024, to October 31, 2024, regarding screen time, discipline, grouping of children, storage of hazardous substances and general safety. You, Tonika Covington, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. The Notice of Administrative Action, cover letter and Corrective Action Plan were posted. You stated that there are 65 children enrolled between infant aged through school aged and there were 51 children between infant age and four years of age present during today’s visit. The children were observed during group time discussing weather and playing “Simon Says” as they waited to sit down for lunch, hand-washing routines, lunch and nap time. Positive interactions were observed throughout today’s visit. Allegation-Staff/Child ratios- I conducted a walk-through and monitored for staff/child ratios, I reviewed attendance sheets and interviewed staff. Allegation-Developmentally appropriate environment- I monitored the classrooms, and I interviewed two staff members concerning their activity plans. Allegation-Nutrition- I interviewed staff preparing the meal and observed the current menu and the nutritional guidelines posted in the kitchen. Lunch was observed and consisted of a flour tortilla turkey and cheese wrap, green beans, diced mango and milk. The portions sizes were observed in compliance. Based on interviews and observations, the allegations of staff/child ratio, nutrition and a developmentally appropriate environment cannot be confirmed and is therefore unsubstantiated. On November 13, 2024, we discussed the Corrective Action Plan, and we scheduled the Rules Review for December 5, 2024, 5:30-7:30. We reviewed the plan again today and you had an opportunity to ask questions. 1.The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: •North Carolina General Statute § 110-91(7) and 10A NCAC 09 .0713(a) regarding staff/child ratios •Child Care Rule 10A NCAC 09 .1803(a)(1) regarding discipline •Child Care Rule 10A NCAC 09 .2820(b) regarding storage of hazardous substances •Child Care Rule 10A NCAC 09 .0604(c) regarding general safety 2.(STIPULATION HAS BEEN MET) Within one (1) week after this Notice is received, Tonika Covington, administrator, shall contact Deborah K. Howell, Child Care Consultant, PO Box 629, Granite Quarry, NC 28072, telephone number 704-798-5220, email Deborah.K.Howell@dhhs.nc.gov, to arrange for a complete review of all applicable child care requirements with emphasis on staff/child ratios, discipline, storage of hazardous products, and safety. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff shall participate in this mandatory training. No children shall be in care during this training. Documentation of the training shall include a training roster with the names and signatures of the trainer and the training participants, as well as, the title of the training and the date and time the training was conducted. The documentation shall be maintained in the facility files for review by Division of Child Development and Early Education representatives upon request. 3. Within one (1) week (DUE TO ME BY THE END OF THE BUSINESS DAY DECEMBER 12TH) after completion of the required rules review training in Item #2, Ms. Covington shall develop written policies and procedures that include a staffing pattern plan that ensures staff/child ratios and age groupings of children are met throughout the day. The written policies and procedures shall include, but not limited to, the following: •In the classroom, during arrival and departure times, on the playground, and during transition periods, including naptime, meals and snacks, bathroom time, and when groups of children leave the classroom to go to another location •Procedures for documenting arrival and departure times, to be completed by facility staff when children arrive and depart from care each day •Procedures for when a new staff member assumes responsibility for the children or when a child or children is/are moved to another group •Procedures that ensure children are appropriately grouped and adequately supervised throughout the day •Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group and during the absence of staff members to maintain staff/child ratios and proper age groupings of children •Frequent review of the written procedures with staff members, as well as, incorporation in the orientation of new staff members •Consequences of staff members’ non-compliance with policies and procedures The written policies and procedures shall be submitted to me for review. I will notify you orally and in writing, as to whether the written policies and procedures meet the requirements of Item #2 or if modifications are needed. Once notification of Item #2 being met is received, the written policies and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the written policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 4. Within two (2) weeks week (DUE TO ME BY THE END OF THE BUSINESS DAY DECEMBER 12TH) after completion of the required rules review training in Item #2, You shall revise the facility’s discipline policies and procedures to incorporate strategies discussed during the rules review training. The discipline policies and procedures should describe, in detail, the steps the facility will take to always ensure appropriate treatment of children. The discipline policies and procedures shall include, but not be limited to, the following: •Age-appropriate behavior management and discipline techniques for children •Acceptable and unacceptable techniques used to handle children to prevent injuries •Procedures for how administration will ensure proper discipline and behavior management techniques are being implemented by staff •Procedures for staff members to confidentially report, without fear of reprisal, their observations or suspicions of co-workers’ inappropriate discipline, care, or treatment of children •Procedures for staff to notify administrators of concerns in a timely manner, including when administrators are off premises •Procedures for the facility’s administrators to respond to all reports of inappropriate discipline, care, or treatment of children •Procedures for staff members to follow when they need to be relieved from the classroom due to increased level of stress or frustration •Consequences of staff members’ non-compliance with policies and procedures The discipline policies and procedures shall be submitted to me for review I will notify you orally and in writing, as to whether the discipline policies and procedures are approved or if modifications are needed. Within two (2) weeks after notification that the discipline policies and procedures have been met is received, the administrator shall notify parents of enrolled children of the change in discipline policies and procedures and obtain a statement signed by the parent acknowledging that he/she has received a copy of the new discipline policies and procedures and a copy of the signed statement must be included in each child’s file in accordance with Child Care Rule 10A NCAC 09 .1804(c). Once notification of the discipline policies and procedures being met is received, the discipline policies and procedures shall be immediately implemented, and a copy of the discipline policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 5. Within one (1) week after notification from the Division the items have been met for the written policies and procedures for staff/child ratios and discipline, you, Ms. Covington, shall conduct a staff meeting with all staff members to discuss the written policies and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violation was observed during the visit. Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. The children in the "Paw Patrol" room did not wash their hands after group time, getting their chair and sitting down to eat lunch. 15A NCAC 18A .2803(c) TECHNICAL ASSISTANCE: -We discussed that children would need to rewash their hands after group time and getting their chairs to sit down for lunch. CONSULTATION -We discussed that “ditto” or “color sheets” are not age appropriate for children; especially the younger children. Encourage staff to provide more open-ended art activities. Worksheets are DIP (developmentally inappropriate practice) and do not support children to be expressive. Children learn when they are engaged with materials. -We discussed the activity plan and ensuring that the plan is followed and staff have the materials and activities to follow through with what is planned. Have staff make notes on the side if there is a deviation for some reason. For example, today, the librarian showed up to read to the children because she was unable to visit yesterday due to weather. -I suggest reaching out to your local Partnership for Children/Child Care Resource and Referral (CCR&R) to request trainings and technical assistance for staff on age-appropriate activities to do with the children you serve. -Please have staff familiarize themselves with the North Carolina Foundations for Early Learning and Development (NCFELD): https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf DCDEE and the North Carolina Child Care Resource and Referral Council have developed and released a.5 CEU on the Foundations. Please contact your local Child Care Resource and Referral Agency to locate a training session. -Review the meal pattern with staff so that they are aware of the serving size required for each age group. Copies of the meal patterns for children and infant aged children can be found on the DCDEE website under “Provider Documents”. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I must receive your compliance letter no later than December 18, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov or Erin Pickard, Licensing Supervisor, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 1024-381L Visit Date: 10/31/2024 Number Present: 33 Completed Date: 10/31/2024 Age: From 0 To 4 Total Minutes: 210 Time In: 02:15 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding staff qualifications, supervision, staff/child ratios, developmentally appropriate environment, and sanitation and health. Additionally, I am following up from violations cited during my visits from August 1st to September 20th, 2024, regarding discipline, staff/child ratios and grouping of children, storage of hazardous substances and general safety. You, Tonika Covington, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. I conducted a walkthrough of each classroom. I interviewed five staff members, I obtained education information for each staff, I reviewed the staff schedule, and I observed cleaning and sanitizing of classroom tables. Allegation- Staff qualifications- I reviewed education for each of your staff and their hire dates. Based on the dates of hire, the staff who do not yet have North Carolina Early Childhood Credentials are within the six-month time frame to enroll in EDU 119 coursework as required by law. Based on information received through staff interviews the allegation of staff qualifications cannot be confirmed and is therefore unsubstantiated. Allegation- Supervision- I conducted a walk-through of all classrooms multiple times and interviewed staff. Based on this information the allegation of supervision cannot be confirmed and is therefore unsubstantiated. Allegation- Staff/Child ratios- I conducted a walk-through and monitored for staff/child ratio, I reviewed attendance sheets and interviewed staff. Based on the information obtained during the visit, the allegation of staff/child ratio cannot be confirmed and is therefore unsubstantiated. Allegation- Developmentally appropriate environment- I interviewed a staff member who stated they used foul language when they called another staff member a name in the presence of children. Based on interviews, the allegation of developmentally appropriate environment can not be confirmed and is therefore unsubstantiated. Allegation- Sanitation and Health- I interviewed staff regarding the procedures and products used to clean surfaces in the facility. Based on interviews and observations, the allegation of sanitation and health cannot be confirmed and is therefore unsubstantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 544 Screen time was offered to children under three years of age. Two-year-old children were observed sitting on the floor of the classroom watching television. .0510(f) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A Verbal altercation between two staff members resulted in a staff member using foul language in the presence of children. G.S. 110-91(10) Technical Assistance was provided on the following: 1. I suggest meeting with all staff to review appropriate and professional workplace behavior. I encourage you to review the facility’s policy on staff communication. 2. Screen time is not allowed for children two and under. I discussed either removing the television from the classroom for two-year-old's or using a covering for the screen if it is used for music. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than November 14, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 1024-219L Visit Date: 10/22/2024 Number Present: 34 Completed Date: 10/22/2024 Age: From 0 To 4 Total Minutes: 165 Time In: 10:45 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding discipline. Additionally, I am following up from violations cited during my visits from August 1st to September 20th, 2024, regarding discipline, staff/child ratios and grouping of children, storage of hazardous substances and general safety. You, Tonika Covington, Director, were not present today. Maria Palmer, Administrative Assistant, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. I conducted a walkthrough of each classroom. I interviewed staff members and former staff members. Allegation-Discipline On October 15, 2024 a staff member was observed inappropriately disciplining their own child in a classroom with other children present. The observer reported the incident to the director. The director met with the staff member and employment was immediately terminated. Today, I interviewed the Administrative Assistant, the Director via phone, and the former staff. Ms. Covington will send written documents to me regarding the incident upon her return to the facility. Based on internal and external interviews, the allegation of discipline can be confirmed and is therefore substantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A teacher used inappropriate discipline on their own one-year-old child while in the classroom with other one-year-old classmates present. G.S. 110-91(10) 904 Child was handled roughly. A teacher, used inappropriately discipline on their own one-year-old child in the classroom. .1803(a)(1) Technical Assistance was provided on the following: 1. Having parents be a child’s teacher is not always the best option. When possible, try to avoid this situation, even if it means moving children or staff to a different classroom. Additionally, when hiring staff whose children are in attendance at the facility, it is imperative that they understand that the facility discipline policy applies to all children, even their own. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than November 5, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Additionally, violations like those cited today may result in the issuance of provisional license or other administrative action against the facility's license. A follow up visit may be required. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0604 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 9/20/2024 Number Present: 31 Completed Date: 9/20/2024 Age: From 0 To 4 Total Minutes: 300 Time In: 10:00 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to follow up on the Annual Compliance Visit which was conducted on September 10, 2024. During that visit there were 19 violations cited, one of which was rough handling of children. You, Tonika Covington, Director assisted me with the visit. I conducted a walkthrough of the facility, indoors and outdoors. Today I observed children adequately supervised, enhanced staff-child ratios maintained, adequate approved space in use, and permit restrictions maintained during the visit. I observed children involved in indoor and outdoor play, diapering, and transitions. There were 31 children present ages 0-4 today. Violations cited on September 10, 2024, were monitored during the visit, my findings were as follows: Item #862 An updated Emergency Medical Care plan dated 9/10/24 was observed hanging in all classrooms and on the parent information board. All staff signed on 9/16/24 stating the new EMC had been reviewed with them. You stated the EMC will now be updated as needed and will be one of the items reviewed at a monthly meeting. Item #802 A Safe Arrival and Departure statement was seen on the front glass entering the center. Item #402 In Space 4 a new diaper changing pad was observed. You stated you have also ordered extras for when others may tear. Items #842 and 1882 All diaper creams and ointments were monitored, permission to administer forms are completed as required. All creams and ointments had a permission to administer form. You stated you have now developed a procedure for medication drop off to ensure forms are completed for each item and completed correctly. Item #428 I observed current activity plans hanging in all classrooms. You stated, per our technical assistance discussion you were adding activity plans to your checklist to monitor weekly. Item #721 I observed equipment and toys on the playgrounds to be in good repair. You stated that you have discussed with staff that they are to discard any items which are broken or cracked so children do not have access to them. Item #844 There are no longer any prescription medications on site currently. The facility will no longer accept prescription medications unless required by a Medical Action Plan. We discussed having staff take the Medication Administration training in Moodle. Item #859 I observed your registration for Playground Safety Training on October 7, 2024. You stated that until that time B. Petit will be completing the playground inspections since she has the required training. Item #904 I did not observe any rough handling of children during the visit today. You stated the staff member received a written warning for inappropriate conduct, and you had a one-on-one meeting with the staff. I observed this written warning documentation. You also stated together with the staff you reviewed an article titled “The Importance of the Tone of Voice for Preschool Children” and “’Pick Me Up’! Safe Lifting Techniques for Your Kids (and Everything Else)”. You also stated during the one-on-one meeting that you discussed behavior scenarios and how to handle them. You role played with the staff member and gave examples of appropriate voice tone, interactions and handling of children. Items # 1048 and 1049 I observed CPR and First Aid Certificates, and receipt of payment dated 9/19/2024 for the staff who had not yet completed the training. You stated you would begin tracking staff trainings as we discussed during the visit on 9/10/24. Item #1232 You showed me a staff evaluation you had created which you will be utilizing. The owners of the facility have not yet completed this evaluation for you. Therefore, this violation has not been corrected. Item #1329 The applications for the two children have been updated. Per our discussion on 9/10/24, during the annual completion of new children’s applications you will be reviewing each one closely prior to signing off to ensure completion. Item #1874 I observed that all six staff members has signed the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on 9/16/24 or 9/17/24. You stated you have redone the new hire packet of paperwork to include this policy so staff will have a signed copy prior to caring for children. Item #1897 I observed the certificates of completion for the two staff members who had not completed the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. You stated this would now be included in the first week of orientation for new hires to complete to ensure the 90-day deadline is met. Item #1898 I observed all the certificates of completion for the required Health and Safety Trainings except for Medication Administration. I observed the staff member working on the Medication Administration training while in the breakroom. You stated that the Health and Safety trainings are part of the checklist for staff files which will be monitored ongoing by you to ensure requirements are met. Once the certificate for Medication Administration is received this violation can be marked as corrected. Item #812 In Space 1 an outlet was observed uncovered during this visit also. This is a repeat violation during today’s visit. Item #840 In Spaces 1 and 6 liquid white out was not stored in locked storage as required. This is a repeat violation during today’s visit. Your signature on all forms served and will serve as verification the information provided was accurate and complete. The following violations were observed and cited during the visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space 1 an outlet was not covered with a safety plug. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Spaces 1 and 6 liquid white out was not stored in locked storage. .2820(b) Technical Assistance was provided on the following: 1. I reviewed with you the center’s 18-month compliance history. I explained in detail how a compliance history is calculated. I showed you how violations are given point values and categorized. You were able to identify areas where you had repeat violations over many visits. We discussed ways to ensure those 4–6-point items aren’t cited, for example, implementing the morning and afternoon walkthroughs, checklists of classrooms, medication monitoring, requiring staff to take Medication Administration, ensuring all staff have CPR/FA, maintaining ratio, supervision, age grouping and capacity always. One of the immediate items you are going to begin working on is hazardous storage of materials. 2. I emphasized the importance of those morning classroom checks to do a quick monitoring for outlets, aerosols, cleaners, etc, and then another in the afternoon. We discussed ways to motivate or incentivize staff to want to maintain compliance in their respective classrooms. You could give shout outs to those who maintain compliance over the course of a week, offer an extra 10 minutes on their break. Place multiple small “prizes” in a bucket and allow them to pick one. 3. I provided you with the storage of Hazardous Materials poster so you can make copies and hang it in every classroom. Consultation Provided: 1. As a reminder violation #1232 regarding your staff evaluation, and #1898 regarding completion of the Health and Safety Trainings are two violations which will need to be corrected, and documentation sent to me by September 24, 2024. 2. You have satisfied all the other requirements for correction of violations cited during the September 10, 2024, visit. Thank you for attending to items in a timely manner and providing documentation. 3. We discussed the number of violations received during the Annual Compliance visit on 9/10/24 and that a violation for discipline was cited. I discussed with you this may result in administrative action against the facility's license. Compliance Letter: Violations cited during the visit were corrected during the visit and no correction letter is required. TA was given on how to prevent the violations from occurring and we discussed ways to improve the staff’s motivation to comply. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0604 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 29 Completed Date: 9/10/2024 Age: From 0 To 3 Total Minutes: 415 Time In: 09:50 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor all applicable child care requirements. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. Your last annual compliance visit was conducted on October 10, 2023. Prior to today’s visit your compliance history was 84%. During today’s visit I also am following up from visits conducted on August 1st and 13th where violations were cited for staff/child ratio and nutrition. You, Tonika Covington, Director, assisted me with today’s visit. Your facility, owned by Bright Futures Enrichment Center, LLC was current/active as viewed on the North Carolina Secretary of State website. I observed your Four-Star License, NC Child Care Summary of the Law, Sanitation placard, Emergency Numbers, Emergency Medical Care Plan, First Aid poster, tobacco free facility signage and evacuation plans posted as required. Today, children were adequately supervised, enhanced staff-child ratios were maintained, adequate approved space was in use and permit restrictions were maintained during today’s visit. Children were engaged in free play in activity areas, lunch, toileting and routine care, handwashing, and outdoor play. Today’s lunch consisted of chicken and cheese taquitos, corn, peaches and milk. I observed activity areas including books, blocks, manipulatives, dramatic play, art, science, music, writing, and cozy/quiet areas. I observed toys and equipment to be of sufficient quantity. I observed toys and equipment to be developmentally appropriate in all spaces. I observed bathrooms stocked with necessary supplies with handwashing procedure signs posted as required. I monitored all diaper creams and ointments. General safety was monitored both indoors and outdoors on all playgrounds. Inspections/Drills/Logs Sanitation Inspection- July 1, 2024, with a Superior rating and four demerits. Fire Inspection- June 11, 2024 Playground Inspection- August 16, 2024 Fire Drill- August 16, 2024 Emergency Drill- June 28, 2024 Incident Log-Completed as required. I monitored a random selection of six children’s files. I monitored six new staff files. I monitored one existing staff file. Your signature on all forms served and will serve as verification the information provided was accurate and complete. The following violations were observed and cited during this visit: Violation Number Comment Rule 402 Each child's diapers were not changed at areas designated exclusively for diapering, on a surface that was smooth, nonabsorbent, easily cleanable and of tight construction. In Space 4 the diaper changing pad had holes exposing the foam which did not make it easily cleanable or nonabsorbent. 15A NCAC 18A .2819(a) & (b) 428 A current activity plan was not posted for each group of children for reference. Spaces 1, 4, and 7 did not have an activity plan. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. On the playgrounds there were storage totes with cracks, riding toys with cracks, broken buckets, and a sand box with a broken lid. G.S. 110-91(6); .0601(b) 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. A Safe arrival and departure policy was not posted. .1003(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Spaces 6 and 1 there were outlets which did not have safety covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 6 an unlocked closet contained an aerosol container of shaving foam and rubbing alcohol. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space 4 three diaper ointments did not have a permission to administer form. 10A NCAC 09 .0803(1)(a & b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 4 a prescription medication did not have a pharmaceutical label or instructions from a physician. .0803(2)(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Inspections were completed but the individual completing them has not had the required playground safety training. .0605(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have documentation of review in their files. 10A NCAC 09 .0802(a) 904 Child was handled roughly. A staff on the playground was observed grabbing the upper arm of a one-year-old child, leading them across the playground and sitting the child on the mulch in a manner which caused the child to fall over backwards and cry. .1803(a)(1) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff with a hire date of 2/7/24 did not complete within 90 days of hire. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff with the hire date of 2/7/24 did not receive the training within 90 days of hire. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff with a hire date of 8/21/23 did not have an updated staff development plan or an annual staff evaluation. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. Two children's applications did not include information regarding fears, or special health care concerns. .0801(a)(1-7) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have a signed policy in their files. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space 4 two permission to administer forms had expired and one was incomplete. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff with hire dates of 2/7/24 and 3/25/24 had not completed the required training within 90 days of hire. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff with a hire date of 8/21/23 did not have documentation of health and safety trainings within one year of employment. .1102(a) Today, I provided technical assistance to you regarding the following topics: 1. I reviewed and discussed the following with you. Emergency Preparedness and Response Training-You will need to obtain this training, you have already looked and found where to sign up. We discussed once you complete the training you will need to update the portal with your information. Emergency Medical Plan Review- This has all recently changed, ensure that it is updated. I also discussed ways to document this for staff so it can be updated on the staff and training worksheet. Safe Arrival and Departure Policy- We reviewed the Parent Handbook; I showed you where you can gather this information from to post that will satisfy the requirement. Playground Safety- You will need to register and obtain this training. Until you receive the training, B. Petit will need to conduct the playground inspections. Recognizing and responding to child maltreatment (orientation form)- I discussed with you that this area is not where the date for the Recognizing and Responding to Suspicions of Child Maltreatment training is documented but where you document your facilities policy on how to recognize child abuse/maltreatment and what steps to take in reporting. Where to find the child care rules and how to search for information. 2. I provided you with completed templates for the proper way to complete a permission to administer form for topical ointments and prescription medications. I reviewed the forms with you and a classroom teacher in detail giving examples of how the forms can easily be completed incorrectly if not carefully reviewed. 3. I reviewed an entire staff file with you and the staff and training worksheet as well as the staff file checklist. I gave you suggestions on ways to complete yearly forms for staff, organization of the files, explanations of verbiage on the staff and training worksheet and the orientation form. I suggested you begin utilizing a digital version of the worksheet so you can make edits as needed. 4. I reviewed a child’s file with you, I offered suggestions on obtaining updated application information yearly and how to ensure that all areas of the application are completed. 5. I suggested developing a plan for monitoring the classrooms. For example, Monday mornings you would conduct a walkthrough of the facility to ensure that current activity plans are hung, outlets are covered, hazardous items are locked, torn or broken items are fixed or removed, toilet paper and paper towels are stocked, and materials are prepared. Monthly you could audit all medications/ ointments and a random selection of files, as well as update the staff and training worksheet. 6. You may consider using a white board to document staff and what is needed for their file. This is a great way to keep up with CPR/FA, ITS-SIDS, Health and Safety trainings, and other time sensitive dates. 7. I discussed with the teacher when a child continuously is being reprimanded for the same behavior, she should assess the situation and see if there is something she could do differently. In this case the staff was able to identify that she could have change her placement on the playground to avoid the child’s behavior. I also reminded the staff that the way the child was handled was unsafe and inappropriate. Children should be moved by picking them up under both arms with hands on their trunk or lead gently by the hand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Provide any documentation that will show compliance with the violation. 7. Your signature For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than September 24, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0514 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 29 Completed Date: 9/10/2024 Age: From 0 To 3 Total Minutes: 415 Time In: 09:50 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor all applicable child care requirements. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. Your last annual compliance visit was conducted on October 10, 2023. Prior to today’s visit your compliance history was 84%. During today’s visit I also am following up from visits conducted on August 1st and 13th where violations were cited for staff/child ratio and nutrition. You, Tonika Covington, Director, assisted me with today’s visit. Your facility, owned by Bright Futures Enrichment Center, LLC was current/active as viewed on the North Carolina Secretary of State website. I observed your Four-Star License, NC Child Care Summary of the Law, Sanitation placard, Emergency Numbers, Emergency Medical Care Plan, First Aid poster, tobacco free facility signage and evacuation plans posted as required. Today, children were adequately supervised, enhanced staff-child ratios were maintained, adequate approved space was in use and permit restrictions were maintained during today’s visit. Children were engaged in free play in activity areas, lunch, toileting and routine care, handwashing, and outdoor play. Today’s lunch consisted of chicken and cheese taquitos, corn, peaches and milk. I observed activity areas including books, blocks, manipulatives, dramatic play, art, science, music, writing, and cozy/quiet areas. I observed toys and equipment to be of sufficient quantity. I observed toys and equipment to be developmentally appropriate in all spaces. I observed bathrooms stocked with necessary supplies with handwashing procedure signs posted as required. I monitored all diaper creams and ointments. General safety was monitored both indoors and outdoors on all playgrounds. Inspections/Drills/Logs Sanitation Inspection- July 1, 2024, with a Superior rating and four demerits. Fire Inspection- June 11, 2024 Playground Inspection- August 16, 2024 Fire Drill- August 16, 2024 Emergency Drill- June 28, 2024 Incident Log-Completed as required. I monitored a random selection of six children’s files. I monitored six new staff files. I monitored one existing staff file. Your signature on all forms served and will serve as verification the information provided was accurate and complete. The following violations were observed and cited during this visit: Violation Number Comment Rule 402 Each child's diapers were not changed at areas designated exclusively for diapering, on a surface that was smooth, nonabsorbent, easily cleanable and of tight construction. In Space 4 the diaper changing pad had holes exposing the foam which did not make it easily cleanable or nonabsorbent. 15A NCAC 18A .2819(a) & (b) 428 A current activity plan was not posted for each group of children for reference. Spaces 1, 4, and 7 did not have an activity plan. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. On the playgrounds there were storage totes with cracks, riding toys with cracks, broken buckets, and a sand box with a broken lid. G.S. 110-91(6); .0601(b) 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. A Safe arrival and departure policy was not posted. .1003(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Spaces 6 and 1 there were outlets which did not have safety covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 6 an unlocked closet contained an aerosol container of shaving foam and rubbing alcohol. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space 4 three diaper ointments did not have a permission to administer form. 10A NCAC 09 .0803(1)(a & b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 4 a prescription medication did not have a pharmaceutical label or instructions from a physician. .0803(2)(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Inspections were completed but the individual completing them has not had the required playground safety training. .0605(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have documentation of review in their files. 10A NCAC 09 .0802(a) 904 Child was handled roughly. A staff on the playground was observed grabbing the upper arm of a one-year-old child, leading them across the playground and sitting the child on the mulch in a manner which caused the child to fall over backwards and cry. .1803(a)(1) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff with a hire date of 2/7/24 did not complete within 90 days of hire. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff with the hire date of 2/7/24 did not receive the training within 90 days of hire. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff with a hire date of 8/21/23 did not have an updated staff development plan or an annual staff evaluation. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. Two children's applications did not include information regarding fears, or special health care concerns. .0801(a)(1-7) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have a signed policy in their files. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space 4 two permission to administer forms had expired and one was incomplete. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff with hire dates of 2/7/24 and 3/25/24 had not completed the required training within 90 days of hire. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff with a hire date of 8/21/23 did not have documentation of health and safety trainings within one year of employment. .1102(a) Today, I provided technical assistance to you regarding the following topics: 1. I reviewed and discussed the following with you. Emergency Preparedness and Response Training-You will need to obtain this training, you have already looked and found where to sign up. We discussed once you complete the training you will need to update the portal with your information. Emergency Medical Plan Review- This has all recently changed, ensure that it is updated. I also discussed ways to document this for staff so it can be updated on the staff and training worksheet. Safe Arrival and Departure Policy- We reviewed the Parent Handbook; I showed you where you can gather this information from to post that will satisfy the requirement. Playground Safety- You will need to register and obtain this training. Until you receive the training, B. Petit will need to conduct the playground inspections. Recognizing and responding to child maltreatment (orientation form)- I discussed with you that this area is not where the date for the Recognizing and Responding to Suspicions of Child Maltreatment training is documented but where you document your facilities policy on how to recognize child abuse/maltreatment and what steps to take in reporting. Where to find the child care rules and how to search for information. 2. I provided you with completed templates for the proper way to complete a permission to administer form for topical ointments and prescription medications. I reviewed the forms with you and a classroom teacher in detail giving examples of how the forms can easily be completed incorrectly if not carefully reviewed. 3. I reviewed an entire staff file with you and the staff and training worksheet as well as the staff file checklist. I gave you suggestions on ways to complete yearly forms for staff, organization of the files, explanations of verbiage on the staff and training worksheet and the orientation form. I suggested you begin utilizing a digital version of the worksheet so you can make edits as needed. 4. I reviewed a child’s file with you, I offered suggestions on obtaining updated application information yearly and how to ensure that all areas of the application are completed. 5. I suggested developing a plan for monitoring the classrooms. For example, Monday mornings you would conduct a walkthrough of the facility to ensure that current activity plans are hung, outlets are covered, hazardous items are locked, torn or broken items are fixed or removed, toilet paper and paper towels are stocked, and materials are prepared. Monthly you could audit all medications/ ointments and a random selection of files, as well as update the staff and training worksheet. 6. You may consider using a white board to document staff and what is needed for their file. This is a great way to keep up with CPR/FA, ITS-SIDS, Health and Safety trainings, and other time sensitive dates. 7. I discussed with the teacher when a child continuously is being reprimanded for the same behavior, she should assess the situation and see if there is something she could do differently. In this case the staff was able to identify that she could have change her placement on the playground to avoid the child’s behavior. I also reminded the staff that the way the child was handled was unsafe and inappropriate. Children should be moved by picking them up under both arms with hands on their trunk or lead gently by the hand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Provide any documentation that will show compliance with the violation. 7. Your signature For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than September 24, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 29 Completed Date: 9/10/2024 Age: From 0 To 3 Total Minutes: 415 Time In: 09:50 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor all applicable child care requirements. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. Your last annual compliance visit was conducted on October 10, 2023. Prior to today’s visit your compliance history was 84%. During today’s visit I also am following up from visits conducted on August 1st and 13th where violations were cited for staff/child ratio and nutrition. You, Tonika Covington, Director, assisted me with today’s visit. Your facility, owned by Bright Futures Enrichment Center, LLC was current/active as viewed on the North Carolina Secretary of State website. I observed your Four-Star License, NC Child Care Summary of the Law, Sanitation placard, Emergency Numbers, Emergency Medical Care Plan, First Aid poster, tobacco free facility signage and evacuation plans posted as required. Today, children were adequately supervised, enhanced staff-child ratios were maintained, adequate approved space was in use and permit restrictions were maintained during today’s visit. Children were engaged in free play in activity areas, lunch, toileting and routine care, handwashing, and outdoor play. Today’s lunch consisted of chicken and cheese taquitos, corn, peaches and milk. I observed activity areas including books, blocks, manipulatives, dramatic play, art, science, music, writing, and cozy/quiet areas. I observed toys and equipment to be of sufficient quantity. I observed toys and equipment to be developmentally appropriate in all spaces. I observed bathrooms stocked with necessary supplies with handwashing procedure signs posted as required. I monitored all diaper creams and ointments. General safety was monitored both indoors and outdoors on all playgrounds. Inspections/Drills/Logs Sanitation Inspection- July 1, 2024, with a Superior rating and four demerits. Fire Inspection- June 11, 2024 Playground Inspection- August 16, 2024 Fire Drill- August 16, 2024 Emergency Drill- June 28, 2024 Incident Log-Completed as required. I monitored a random selection of six children’s files. I monitored six new staff files. I monitored one existing staff file. Your signature on all forms served and will serve as verification the information provided was accurate and complete. The following violations were observed and cited during this visit: Violation Number Comment Rule 402 Each child's diapers were not changed at areas designated exclusively for diapering, on a surface that was smooth, nonabsorbent, easily cleanable and of tight construction. In Space 4 the diaper changing pad had holes exposing the foam which did not make it easily cleanable or nonabsorbent. 15A NCAC 18A .2819(a) & (b) 428 A current activity plan was not posted for each group of children for reference. Spaces 1, 4, and 7 did not have an activity plan. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. On the playgrounds there were storage totes with cracks, riding toys with cracks, broken buckets, and a sand box with a broken lid. G.S. 110-91(6); .0601(b) 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. A Safe arrival and departure policy was not posted. .1003(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Spaces 6 and 1 there were outlets which did not have safety covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 6 an unlocked closet contained an aerosol container of shaving foam and rubbing alcohol. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space 4 three diaper ointments did not have a permission to administer form. 10A NCAC 09 .0803(1)(a & b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 4 a prescription medication did not have a pharmaceutical label or instructions from a physician. .0803(2)(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Inspections were completed but the individual completing them has not had the required playground safety training. .0605(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have documentation of review in their files. 10A NCAC 09 .0802(a) 904 Child was handled roughly. A staff on the playground was observed grabbing the upper arm of a one-year-old child, leading them across the playground and sitting the child on the mulch in a manner which caused the child to fall over backwards and cry. .1803(a)(1) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff with a hire date of 2/7/24 did not complete within 90 days of hire. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff with the hire date of 2/7/24 did not receive the training within 90 days of hire. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff with a hire date of 8/21/23 did not have an updated staff development plan or an annual staff evaluation. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. Two children's applications did not include information regarding fears, or special health care concerns. .0801(a)(1-7) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have a signed policy in their files. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space 4 two permission to administer forms had expired and one was incomplete. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff with hire dates of 2/7/24 and 3/25/24 had not completed the required training within 90 days of hire. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff with a hire date of 8/21/23 did not have documentation of health and safety trainings within one year of employment. .1102(a) Today, I provided technical assistance to you regarding the following topics: 1. I reviewed and discussed the following with you. Emergency Preparedness and Response Training-You will need to obtain this training, you have already looked and found where to sign up. We discussed once you complete the training you will need to update the portal with your information. Emergency Medical Plan Review- This has all recently changed, ensure that it is updated. I also discussed ways to document this for staff so it can be updated on the staff and training worksheet. Safe Arrival and Departure Policy- We reviewed the Parent Handbook; I showed you where you can gather this information from to post that will satisfy the requirement. Playground Safety- You will need to register and obtain this training. Until you receive the training, B. Petit will need to conduct the playground inspections. Recognizing and responding to child maltreatment (orientation form)- I discussed with you that this area is not where the date for the Recognizing and Responding to Suspicions of Child Maltreatment training is documented but where you document your facilities policy on how to recognize child abuse/maltreatment and what steps to take in reporting. Where to find the child care rules and how to search for information. 2. I provided you with completed templates for the proper way to complete a permission to administer form for topical ointments and prescription medications. I reviewed the forms with you and a classroom teacher in detail giving examples of how the forms can easily be completed incorrectly if not carefully reviewed. 3. I reviewed an entire staff file with you and the staff and training worksheet as well as the staff file checklist. I gave you suggestions on ways to complete yearly forms for staff, organization of the files, explanations of verbiage on the staff and training worksheet and the orientation form. I suggested you begin utilizing a digital version of the worksheet so you can make edits as needed. 4. I reviewed a child’s file with you, I offered suggestions on obtaining updated application information yearly and how to ensure that all areas of the application are completed. 5. I suggested developing a plan for monitoring the classrooms. For example, Monday mornings you would conduct a walkthrough of the facility to ensure that current activity plans are hung, outlets are covered, hazardous items are locked, torn or broken items are fixed or removed, toilet paper and paper towels are stocked, and materials are prepared. Monthly you could audit all medications/ ointments and a random selection of files, as well as update the staff and training worksheet. 6. You may consider using a white board to document staff and what is needed for their file. This is a great way to keep up with CPR/FA, ITS-SIDS, Health and Safety trainings, and other time sensitive dates. 7. I discussed with the teacher when a child continuously is being reprimanded for the same behavior, she should assess the situation and see if there is something she could do differently. In this case the staff was able to identify that she could have change her placement on the playground to avoid the child’s behavior. I also reminded the staff that the way the child was handled was unsafe and inappropriate. Children should be moved by picking them up under both arms with hands on their trunk or lead gently by the hand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Provide any documentation that will show compliance with the violation. 7. Your signature For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than September 24, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 29 Completed Date: 9/10/2024 Age: From 0 To 3 Total Minutes: 415 Time In: 09:50 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor all applicable child care requirements. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. Your last annual compliance visit was conducted on October 10, 2023. Prior to today’s visit your compliance history was 84%. During today’s visit I also am following up from visits conducted on August 1st and 13th where violations were cited for staff/child ratio and nutrition. You, Tonika Covington, Director, assisted me with today’s visit. Your facility, owned by Bright Futures Enrichment Center, LLC was current/active as viewed on the North Carolina Secretary of State website. I observed your Four-Star License, NC Child Care Summary of the Law, Sanitation placard, Emergency Numbers, Emergency Medical Care Plan, First Aid poster, tobacco free facility signage and evacuation plans posted as required. Today, children were adequately supervised, enhanced staff-child ratios were maintained, adequate approved space was in use and permit restrictions were maintained during today’s visit. Children were engaged in free play in activity areas, lunch, toileting and routine care, handwashing, and outdoor play. Today’s lunch consisted of chicken and cheese taquitos, corn, peaches and milk. I observed activity areas including books, blocks, manipulatives, dramatic play, art, science, music, writing, and cozy/quiet areas. I observed toys and equipment to be of sufficient quantity. I observed toys and equipment to be developmentally appropriate in all spaces. I observed bathrooms stocked with necessary supplies with handwashing procedure signs posted as required. I monitored all diaper creams and ointments. General safety was monitored both indoors and outdoors on all playgrounds. Inspections/Drills/Logs Sanitation Inspection- July 1, 2024, with a Superior rating and four demerits. Fire Inspection- June 11, 2024 Playground Inspection- August 16, 2024 Fire Drill- August 16, 2024 Emergency Drill- June 28, 2024 Incident Log-Completed as required. I monitored a random selection of six children’s files. I monitored six new staff files. I monitored one existing staff file. Your signature on all forms served and will serve as verification the information provided was accurate and complete. The following violations were observed and cited during this visit: Violation Number Comment Rule 402 Each child's diapers were not changed at areas designated exclusively for diapering, on a surface that was smooth, nonabsorbent, easily cleanable and of tight construction. In Space 4 the diaper changing pad had holes exposing the foam which did not make it easily cleanable or nonabsorbent. 15A NCAC 18A .2819(a) & (b) 428 A current activity plan was not posted for each group of children for reference. Spaces 1, 4, and 7 did not have an activity plan. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. On the playgrounds there were storage totes with cracks, riding toys with cracks, broken buckets, and a sand box with a broken lid. G.S. 110-91(6); .0601(b) 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. A Safe arrival and departure policy was not posted. .1003(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Spaces 6 and 1 there were outlets which did not have safety covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 6 an unlocked closet contained an aerosol container of shaving foam and rubbing alcohol. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space 4 three diaper ointments did not have a permission to administer form. 10A NCAC 09 .0803(1)(a & b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 4 a prescription medication did not have a pharmaceutical label or instructions from a physician. .0803(2)(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Inspections were completed but the individual completing them has not had the required playground safety training. .0605(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have documentation of review in their files. 10A NCAC 09 .0802(a) 904 Child was handled roughly. A staff on the playground was observed grabbing the upper arm of a one-year-old child, leading them across the playground and sitting the child on the mulch in a manner which caused the child to fall over backwards and cry. .1803(a)(1) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff with a hire date of 2/7/24 did not complete within 90 days of hire. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff with the hire date of 2/7/24 did not receive the training within 90 days of hire. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff with a hire date of 8/21/23 did not have an updated staff development plan or an annual staff evaluation. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. Two children's applications did not include information regarding fears, or special health care concerns. .0801(a)(1-7) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have a signed policy in their files. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space 4 two permission to administer forms had expired and one was incomplete. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff with hire dates of 2/7/24 and 3/25/24 had not completed the required training within 90 days of hire. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff with a hire date of 8/21/23 did not have documentation of health and safety trainings within one year of employment. .1102(a) Today, I provided technical assistance to you regarding the following topics: 1. I reviewed and discussed the following with you. Emergency Preparedness and Response Training-You will need to obtain this training, you have already looked and found where to sign up. We discussed once you complete the training you will need to update the portal with your information. Emergency Medical Plan Review- This has all recently changed, ensure that it is updated. I also discussed ways to document this for staff so it can be updated on the staff and training worksheet. Safe Arrival and Departure Policy- We reviewed the Parent Handbook; I showed you where you can gather this information from to post that will satisfy the requirement. Playground Safety- You will need to register and obtain this training. Until you receive the training, B. Petit will need to conduct the playground inspections. Recognizing and responding to child maltreatment (orientation form)- I discussed with you that this area is not where the date for the Recognizing and Responding to Suspicions of Child Maltreatment training is documented but where you document your facilities policy on how to recognize child abuse/maltreatment and what steps to take in reporting. Where to find the child care rules and how to search for information. 2. I provided you with completed templates for the proper way to complete a permission to administer form for topical ointments and prescription medications. I reviewed the forms with you and a classroom teacher in detail giving examples of how the forms can easily be completed incorrectly if not carefully reviewed. 3. I reviewed an entire staff file with you and the staff and training worksheet as well as the staff file checklist. I gave you suggestions on ways to complete yearly forms for staff, organization of the files, explanations of verbiage on the staff and training worksheet and the orientation form. I suggested you begin utilizing a digital version of the worksheet so you can make edits as needed. 4. I reviewed a child’s file with you, I offered suggestions on obtaining updated application information yearly and how to ensure that all areas of the application are completed. 5. I suggested developing a plan for monitoring the classrooms. For example, Monday mornings you would conduct a walkthrough of the facility to ensure that current activity plans are hung, outlets are covered, hazardous items are locked, torn or broken items are fixed or removed, toilet paper and paper towels are stocked, and materials are prepared. Monthly you could audit all medications/ ointments and a random selection of files, as well as update the staff and training worksheet. 6. You may consider using a white board to document staff and what is needed for their file. This is a great way to keep up with CPR/FA, ITS-SIDS, Health and Safety trainings, and other time sensitive dates. 7. I discussed with the teacher when a child continuously is being reprimanded for the same behavior, she should assess the situation and see if there is something she could do differently. In this case the staff was able to identify that she could have change her placement on the playground to avoid the child’s behavior. I also reminded the staff that the way the child was handled was unsafe and inappropriate. Children should be moved by picking them up under both arms with hands on their trunk or lead gently by the hand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Provide any documentation that will show compliance with the violation. 7. Your signature For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than September 24, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 29 Completed Date: 9/10/2024 Age: From 0 To 3 Total Minutes: 415 Time In: 09:50 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor all applicable child care requirements. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. Your last annual compliance visit was conducted on October 10, 2023. Prior to today’s visit your compliance history was 84%. During today’s visit I also am following up from visits conducted on August 1st and 13th where violations were cited for staff/child ratio and nutrition. You, Tonika Covington, Director, assisted me with today’s visit. Your facility, owned by Bright Futures Enrichment Center, LLC was current/active as viewed on the North Carolina Secretary of State website. I observed your Four-Star License, NC Child Care Summary of the Law, Sanitation placard, Emergency Numbers, Emergency Medical Care Plan, First Aid poster, tobacco free facility signage and evacuation plans posted as required. Today, children were adequately supervised, enhanced staff-child ratios were maintained, adequate approved space was in use and permit restrictions were maintained during today’s visit. Children were engaged in free play in activity areas, lunch, toileting and routine care, handwashing, and outdoor play. Today’s lunch consisted of chicken and cheese taquitos, corn, peaches and milk. I observed activity areas including books, blocks, manipulatives, dramatic play, art, science, music, writing, and cozy/quiet areas. I observed toys and equipment to be of sufficient quantity. I observed toys and equipment to be developmentally appropriate in all spaces. I observed bathrooms stocked with necessary supplies with handwashing procedure signs posted as required. I monitored all diaper creams and ointments. General safety was monitored both indoors and outdoors on all playgrounds. Inspections/Drills/Logs Sanitation Inspection- July 1, 2024, with a Superior rating and four demerits. Fire Inspection- June 11, 2024 Playground Inspection- August 16, 2024 Fire Drill- August 16, 2024 Emergency Drill- June 28, 2024 Incident Log-Completed as required. I monitored a random selection of six children’s files. I monitored six new staff files. I monitored one existing staff file. Your signature on all forms served and will serve as verification the information provided was accurate and complete. The following violations were observed and cited during this visit: Violation Number Comment Rule 402 Each child's diapers were not changed at areas designated exclusively for diapering, on a surface that was smooth, nonabsorbent, easily cleanable and of tight construction. In Space 4 the diaper changing pad had holes exposing the foam which did not make it easily cleanable or nonabsorbent. 15A NCAC 18A .2819(a) & (b) 428 A current activity plan was not posted for each group of children for reference. Spaces 1, 4, and 7 did not have an activity plan. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. On the playgrounds there were storage totes with cracks, riding toys with cracks, broken buckets, and a sand box with a broken lid. G.S. 110-91(6); .0601(b) 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. A Safe arrival and departure policy was not posted. .1003(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Spaces 6 and 1 there were outlets which did not have safety covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 6 an unlocked closet contained an aerosol container of shaving foam and rubbing alcohol. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space 4 three diaper ointments did not have a permission to administer form. 10A NCAC 09 .0803(1)(a & b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 4 a prescription medication did not have a pharmaceutical label or instructions from a physician. .0803(2)(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Inspections were completed but the individual completing them has not had the required playground safety training. .0605(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have documentation of review in their files. 10A NCAC 09 .0802(a) 904 Child was handled roughly. A staff on the playground was observed grabbing the upper arm of a one-year-old child, leading them across the playground and sitting the child on the mulch in a manner which caused the child to fall over backwards and cry. .1803(a)(1) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff with a hire date of 2/7/24 did not complete within 90 days of hire. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff with the hire date of 2/7/24 did not receive the training within 90 days of hire. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff with a hire date of 8/21/23 did not have an updated staff development plan or an annual staff evaluation. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. Two children's applications did not include information regarding fears, or special health care concerns. .0801(a)(1-7) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have a signed policy in their files. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space 4 two permission to administer forms had expired and one was incomplete. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff with hire dates of 2/7/24 and 3/25/24 had not completed the required training within 90 days of hire. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff with a hire date of 8/21/23 did not have documentation of health and safety trainings within one year of employment. .1102(a) Today, I provided technical assistance to you regarding the following topics: 1. I reviewed and discussed the following with you. Emergency Preparedness and Response Training-You will need to obtain this training, you have already looked and found where to sign up. We discussed once you complete the training you will need to update the portal with your information. Emergency Medical Plan Review- This has all recently changed, ensure that it is updated. I also discussed ways to document this for staff so it can be updated on the staff and training worksheet. Safe Arrival and Departure Policy- We reviewed the Parent Handbook; I showed you where you can gather this information from to post that will satisfy the requirement. Playground Safety- You will need to register and obtain this training. Until you receive the training, B. Petit will need to conduct the playground inspections. Recognizing and responding to child maltreatment (orientation form)- I discussed with you that this area is not where the date for the Recognizing and Responding to Suspicions of Child Maltreatment training is documented but where you document your facilities policy on how to recognize child abuse/maltreatment and what steps to take in reporting. Where to find the child care rules and how to search for information. 2. I provided you with completed templates for the proper way to complete a permission to administer form for topical ointments and prescription medications. I reviewed the forms with you and a classroom teacher in detail giving examples of how the forms can easily be completed incorrectly if not carefully reviewed. 3. I reviewed an entire staff file with you and the staff and training worksheet as well as the staff file checklist. I gave you suggestions on ways to complete yearly forms for staff, organization of the files, explanations of verbiage on the staff and training worksheet and the orientation form. I suggested you begin utilizing a digital version of the worksheet so you can make edits as needed. 4. I reviewed a child’s file with you, I offered suggestions on obtaining updated application information yearly and how to ensure that all areas of the application are completed. 5. I suggested developing a plan for monitoring the classrooms. For example, Monday mornings you would conduct a walkthrough of the facility to ensure that current activity plans are hung, outlets are covered, hazardous items are locked, torn or broken items are fixed or removed, toilet paper and paper towels are stocked, and materials are prepared. Monthly you could audit all medications/ ointments and a random selection of files, as well as update the staff and training worksheet. 6. You may consider using a white board to document staff and what is needed for their file. This is a great way to keep up with CPR/FA, ITS-SIDS, Health and Safety trainings, and other time sensitive dates. 7. I discussed with the teacher when a child continuously is being reprimanded for the same behavior, she should assess the situation and see if there is something she could do differently. In this case the staff was able to identify that she could have change her placement on the playground to avoid the child’s behavior. I also reminded the staff that the way the child was handled was unsafe and inappropriate. Children should be moved by picking them up under both arms with hands on their trunk or lead gently by the hand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Provide any documentation that will show compliance with the violation. 7. Your signature For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than September 24, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 29 Completed Date: 9/10/2024 Age: From 0 To 3 Total Minutes: 415 Time In: 09:50 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor all applicable child care requirements. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. Your last annual compliance visit was conducted on October 10, 2023. Prior to today’s visit your compliance history was 84%. During today’s visit I also am following up from visits conducted on August 1st and 13th where violations were cited for staff/child ratio and nutrition. You, Tonika Covington, Director, assisted me with today’s visit. Your facility, owned by Bright Futures Enrichment Center, LLC was current/active as viewed on the North Carolina Secretary of State website. I observed your Four-Star License, NC Child Care Summary of the Law, Sanitation placard, Emergency Numbers, Emergency Medical Care Plan, First Aid poster, tobacco free facility signage and evacuation plans posted as required. Today, children were adequately supervised, enhanced staff-child ratios were maintained, adequate approved space was in use and permit restrictions were maintained during today’s visit. Children were engaged in free play in activity areas, lunch, toileting and routine care, handwashing, and outdoor play. Today’s lunch consisted of chicken and cheese taquitos, corn, peaches and milk. I observed activity areas including books, blocks, manipulatives, dramatic play, art, science, music, writing, and cozy/quiet areas. I observed toys and equipment to be of sufficient quantity. I observed toys and equipment to be developmentally appropriate in all spaces. I observed bathrooms stocked with necessary supplies with handwashing procedure signs posted as required. I monitored all diaper creams and ointments. General safety was monitored both indoors and outdoors on all playgrounds. Inspections/Drills/Logs Sanitation Inspection- July 1, 2024, with a Superior rating and four demerits. Fire Inspection- June 11, 2024 Playground Inspection- August 16, 2024 Fire Drill- August 16, 2024 Emergency Drill- June 28, 2024 Incident Log-Completed as required. I monitored a random selection of six children’s files. I monitored six new staff files. I monitored one existing staff file. Your signature on all forms served and will serve as verification the information provided was accurate and complete. The following violations were observed and cited during this visit: Violation Number Comment Rule 402 Each child's diapers were not changed at areas designated exclusively for diapering, on a surface that was smooth, nonabsorbent, easily cleanable and of tight construction. In Space 4 the diaper changing pad had holes exposing the foam which did not make it easily cleanable or nonabsorbent. 15A NCAC 18A .2819(a) & (b) 428 A current activity plan was not posted for each group of children for reference. Spaces 1, 4, and 7 did not have an activity plan. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. On the playgrounds there were storage totes with cracks, riding toys with cracks, broken buckets, and a sand box with a broken lid. G.S. 110-91(6); .0601(b) 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. A Safe arrival and departure policy was not posted. .1003(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Spaces 6 and 1 there were outlets which did not have safety covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 6 an unlocked closet contained an aerosol container of shaving foam and rubbing alcohol. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space 4 three diaper ointments did not have a permission to administer form. 10A NCAC 09 .0803(1)(a & b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 4 a prescription medication did not have a pharmaceutical label or instructions from a physician. .0803(2)(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Inspections were completed but the individual completing them has not had the required playground safety training. .0605(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have documentation of review in their files. 10A NCAC 09 .0802(a) 904 Child was handled roughly. A staff on the playground was observed grabbing the upper arm of a one-year-old child, leading them across the playground and sitting the child on the mulch in a manner which caused the child to fall over backwards and cry. .1803(a)(1) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff with a hire date of 2/7/24 did not complete within 90 days of hire. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff with the hire date of 2/7/24 did not receive the training within 90 days of hire. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff with a hire date of 8/21/23 did not have an updated staff development plan or an annual staff evaluation. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. Two children's applications did not include information regarding fears, or special health care concerns. .0801(a)(1-7) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Six staff members with hire dates of 2/7/24, 7/29/24, 8/14/24, 3/25,24, 8/26/24, and 7/23/24 did not have a signed policy in their files. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space 4 two permission to administer forms had expired and one was incomplete. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff with hire dates of 2/7/24 and 3/25/24 had not completed the required training within 90 days of hire. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff with a hire date of 8/21/23 did not have documentation of health and safety trainings within one year of employment. .1102(a) Today, I provided technical assistance to you regarding the following topics: 1. I reviewed and discussed the following with you. Emergency Preparedness and Response Training-You will need to obtain this training, you have already looked and found where to sign up. We discussed once you complete the training you will need to update the portal with your information. Emergency Medical Plan Review- This has all recently changed, ensure that it is updated. I also discussed ways to document this for staff so it can be updated on the staff and training worksheet. Safe Arrival and Departure Policy- We reviewed the Parent Handbook; I showed you where you can gather this information from to post that will satisfy the requirement. Playground Safety- You will need to register and obtain this training. Until you receive the training, B. Petit will need to conduct the playground inspections. Recognizing and responding to child maltreatment (orientation form)- I discussed with you that this area is not where the date for the Recognizing and Responding to Suspicions of Child Maltreatment training is documented but where you document your facilities policy on how to recognize child abuse/maltreatment and what steps to take in reporting. Where to find the child care rules and how to search for information. 2. I provided you with completed templates for the proper way to complete a permission to administer form for topical ointments and prescription medications. I reviewed the forms with you and a classroom teacher in detail giving examples of how the forms can easily be completed incorrectly if not carefully reviewed. 3. I reviewed an entire staff file with you and the staff and training worksheet as well as the staff file checklist. I gave you suggestions on ways to complete yearly forms for staff, organization of the files, explanations of verbiage on the staff and training worksheet and the orientation form. I suggested you begin utilizing a digital version of the worksheet so you can make edits as needed. 4. I reviewed a child’s file with you, I offered suggestions on obtaining updated application information yearly and how to ensure that all areas of the application are completed. 5. I suggested developing a plan for monitoring the classrooms. For example, Monday mornings you would conduct a walkthrough of the facility to ensure that current activity plans are hung, outlets are covered, hazardous items are locked, torn or broken items are fixed or removed, toilet paper and paper towels are stocked, and materials are prepared. Monthly you could audit all medications/ ointments and a random selection of files, as well as update the staff and training worksheet. 6. You may consider using a white board to document staff and what is needed for their file. This is a great way to keep up with CPR/FA, ITS-SIDS, Health and Safety trainings, and other time sensitive dates. 7. I discussed with the teacher when a child continuously is being reprimanded for the same behavior, she should assess the situation and see if there is something she could do differently. In this case the staff was able to identify that she could have change her placement on the playground to avoid the child’s behavior. I also reminded the staff that the way the child was handled was unsafe and inappropriate. Children should be moved by picking them up under both arms with hands on their trunk or lead gently by the hand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Provide any documentation that will show compliance with the violation. 7. Your signature For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than September 24, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date, you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: JACLYN FLOWE Operation Type: Center Case Number: 0824-121A Visit Date: 8/14/2024 Number Present: 38 Completed Date: 8/14/2024 Age: From 0 To 11 Total Minutes: 285 Time In: 09:40 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Tonkia Covington, administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Covington, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. On 8/14/24, two staff members did not have a signed acknowledgement of the facility discipline policy on file. 10A NCAC 09 .0514(g) Violations must be corrected immediately. Within one week (8/21/24), you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at email jaclyn.flowe@dhhs.nc.gov. You may contact me, Jaclyn Flowe, Investigations Consultant, at phone number 704-495-5363, email at jaclyn.flowe@dhhs.nc.gov, or you may contact Elizabeth Nichols, North Central Investigations Team Supervisor, at elizabeth.nichols@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0604 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0724-350L Visit Date: 8/13/2024 Number Present: 48 Completed Date: 8/13/2024 Age: From 0 To 11 Total Minutes: 150 Time In: 09:45 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s follow-up visit was to monitor compliance with applicable child care requirements. A complaint visit was conducted on August 1, 2024, violations were cited for staff/child ratios, nutrition, age grouping, and screen time. The allegations of the substantiated complaint were concerns regarding Staff/Child Ratio and Nutrition. You, Tonika Covington, assisted me with today’s visit. I observed your Five-star licensed posted as required and permit restrictions being maintained during today’s visit. I monitored staff/child ratio, adequate and approved space and permit restrictions and found all to be maintained as required. During the walkthrough of the facility, I also monitored for supervision, age groupings, screen time, and general safety throughout. I observed children engaged in indoor activities. I observed no concerns regarding the allegations of staff/child ratio during the visit. I observed lunch preparation in the kitchen. Today’s lunch consisted of grilled cheese sandwiches, green beans, apple slices and milk. I did not observe any concerns regarding the allegation of nutrition during the visit. There were two violations cited and corrected during the visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space 6 an outlet accessible to children was not covered with safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 4 a pack of batteries was on a shelf in the classroom. In Space 6 hand sanitizer was sitting on a table in the classroom. .2820(b) Compliance Letter: None due at this time, all violations were corrected during the visit. Technical Assistance was provided on the following: 1. I reminded the teacher and director that batteries are considered corrosive and must remain in locked storage. Hand sanitizer should also be stored either five feet up or in locked storage depending on the warning label. Please refer to the Hazardous Items flyer I provided to you today. 2. Outlets must always remain covered, if a child is able to remove the covers, consider the box which attaches with a screw and is not removable by a child, or you can move the shelf in that center to cover the outlet. Consultation: 1. Today we reviewed the staff schedule to ensure there is adequate coverage in the morning. You stated one staff has left since my last visit, but you have hired two new staff and are wanting to hire two more. 2. I suggested utilizing bussing tubs to transport the meals, utensils, plates, etc. to the classrooms downstairs. This would eliminate the need for so many trips up and down the stairs. At the end of the meal classroom teachers would then place all the dirty items in the tubs and only one trip would need to be made to gather the dishes. Tubs would then be washed in the three-compartment sink. Thank you for your time today, if you have any questions or need my assistance, please contact me at Deborah.k.howell@dhhs.nc.gov or by phone at 704-798-5220. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0901 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0724-350L Visit Date: 8/1/2024 Number Present: 16 Completed Date: 8/1/2024 Age: From 0 To 11 Total Minutes: 410 Time In: 07:30 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding inadequate supervision, safe environment, staff/child ratio, and nutrition related to serving sizes. You, Tonika Covington, Director, were not present upon my arrival. You arrived for a short time but then left. Katie Smith, Assistant to the Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. I conducted a walkthrough of each classroom multiple times. I interviewed staff members. Allegation-Inadequate Supervision Although there was a classroom out of ratio with mixed ages this morning, I did not observe any supervision issues. The teacher had all the children centrally located in the classroom where she could visually always see them. She was also moving about the room. Based on observation, the allegation of inadequate supervision cannot be confirmed and is therefore unsubstantiated. Allegation- Safe Environment Today I monitored the facility for general safety. I did not observe any hazardous materials accessible to children or other general safety concerns. Based on my observations, the allegation of a safe environment cannot be confirmed, therefore is unsubstantiated. Allegation- Nutrition related to serving sizes I observed breakfast and lunch service. Today’s breakfast consisted of grits, eggs and milk. Lunch consisted of chicken nuggets, peas, apple sauce, and milk. There were no concerns about the serving sizes of today’s meal. However, on July 23rd the facility served apples, beans and franks and milk. There was not a fruit or vegetable component, and the serving sizes did not meet USDA guidelines for the age served. Based on interviews and external sources the allegation of nutrition can be confirmed and is therefore substantiated. Allegation- Staff/Child Ratio Upon my arrival there was one staff member in a classroom with 12 children. There were four one-year-old children, three two-year-old children, four three-year-old children and one four-year-old child. Based on observations and internal and external interviews, the allegation of staff/child ratio can be confirmed and is therefore substantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Twelve children, four one-year-old children, three two-year-old children, four three-year-old children, and one four-year-old child were in a classroom with one teacher. Twelve children ranging in ages 12 months to four years were grouped together for longer than the first hour of the operational day. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. A meal served on July 23rd consisted of beans and franks, apples and milk. there was not a fruit or vegetable component served. The amount of beans and franks was not enough to count as both a meat and a vegetable. 10A NCAC 09 .0901(a) 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Space 5, the classroom of two year old's, the children were observed watching television. In Space 6, the classroom with three year old's, the children were observed watching television from 8:15am-9:10am. There was no screen time documentation. .0510(d)(2)(A-C) Technical Assistance was provided on the following: 1. When maintaining ratios be reminded that infants may not be combined with children two years of age and over and one-year old's may not be combined with children three years of age or over unless it is the first or last hour of the operational day. Ratios must be maintained for the youngest age in the group. Staff/Child Ratio must be always maintained. I suggest limiting enrollment until you can get fully staffed and consider adjusting one or two of your employees’ schedules to arrive earlier in the morning to ensure the ages can be split and ratios maintained. 2. All components of a meal/snack must be served, and the appropriate serving size. Refer to the CACFP website guidelines for meal patterns and meal service. I provided copies of the USDA guidelines to your staff. 3. Screen time should be limited to no more than 30 minutes per day for a total of 2 hours per week and should also be aligned with the activities within your activity plan. A screen time log needs to be maintained and there should be no screen time for children under three. I discussed the rule with the teacher in the classroom for three-year-old's so she would be aware of what was allowed. I suggest putting a cover over the television in the classroom for two-year-old's and utilizing it for music. Consultation was Provided on the following: 1. During naptime, the one-year-old children should remain in their own classroom, otherwise, the teachers in the two-year-old classroom are no longer able to give themselves a lunch break because they would need to then follow one year old ratios. Refer to rule 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (b). If you would like assistance with scheduling, please let me know. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 2. I requested you send me an updated copy of your staff and training worksheet. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than August 14, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Additionally, violations like those cited today may result in the issuance of provisional license or other administrative action against the facility's license. A follow up visit may be required. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1801 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0724-350L Visit Date: 8/1/2024 Number Present: 16 Completed Date: 8/1/2024 Age: From 0 To 11 Total Minutes: 410 Time In: 07:30 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding inadequate supervision, safe environment, staff/child ratio, and nutrition related to serving sizes. You, Tonika Covington, Director, were not present upon my arrival. You arrived for a short time but then left. Katie Smith, Assistant to the Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. I conducted a walkthrough of each classroom multiple times. I interviewed staff members. Allegation-Inadequate Supervision Although there was a classroom out of ratio with mixed ages this morning, I did not observe any supervision issues. The teacher had all the children centrally located in the classroom where she could visually always see them. She was also moving about the room. Based on observation, the allegation of inadequate supervision cannot be confirmed and is therefore unsubstantiated. Allegation- Safe Environment Today I monitored the facility for general safety. I did not observe any hazardous materials accessible to children or other general safety concerns. Based on my observations, the allegation of a safe environment cannot be confirmed, therefore is unsubstantiated. Allegation- Nutrition related to serving sizes I observed breakfast and lunch service. Today’s breakfast consisted of grits, eggs and milk. Lunch consisted of chicken nuggets, peas, apple sauce, and milk. There were no concerns about the serving sizes of today’s meal. However, on July 23rd the facility served apples, beans and franks and milk. There was not a fruit or vegetable component, and the serving sizes did not meet USDA guidelines for the age served. Based on interviews and external sources the allegation of nutrition can be confirmed and is therefore substantiated. Allegation- Staff/Child Ratio Upon my arrival there was one staff member in a classroom with 12 children. There were four one-year-old children, three two-year-old children, four three-year-old children and one four-year-old child. Based on observations and internal and external interviews, the allegation of staff/child ratio can be confirmed and is therefore substantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Twelve children, four one-year-old children, three two-year-old children, four three-year-old children, and one four-year-old child were in a classroom with one teacher. Twelve children ranging in ages 12 months to four years were grouped together for longer than the first hour of the operational day. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. A meal served on July 23rd consisted of beans and franks, apples and milk. there was not a fruit or vegetable component served. The amount of beans and franks was not enough to count as both a meat and a vegetable. 10A NCAC 09 .0901(a) 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Space 5, the classroom of two year old's, the children were observed watching television. In Space 6, the classroom with three year old's, the children were observed watching television from 8:15am-9:10am. There was no screen time documentation. .0510(d)(2)(A-C) Technical Assistance was provided on the following: 1. When maintaining ratios be reminded that infants may not be combined with children two years of age and over and one-year old's may not be combined with children three years of age or over unless it is the first or last hour of the operational day. Ratios must be maintained for the youngest age in the group. Staff/Child Ratio must be always maintained. I suggest limiting enrollment until you can get fully staffed and consider adjusting one or two of your employees’ schedules to arrive earlier in the morning to ensure the ages can be split and ratios maintained. 2. All components of a meal/snack must be served, and the appropriate serving size. Refer to the CACFP website guidelines for meal patterns and meal service. I provided copies of the USDA guidelines to your staff. 3. Screen time should be limited to no more than 30 minutes per day for a total of 2 hours per week and should also be aligned with the activities within your activity plan. A screen time log needs to be maintained and there should be no screen time for children under three. I discussed the rule with the teacher in the classroom for three-year-old's so she would be aware of what was allowed. I suggest putting a cover over the television in the classroom for two-year-old's and utilizing it for music. Consultation was Provided on the following: 1. During naptime, the one-year-old children should remain in their own classroom, otherwise, the teachers in the two-year-old classroom are no longer able to give themselves a lunch break because they would need to then follow one year old ratios. Refer to rule 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (b). If you would like assistance with scheduling, please let me know. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 2. I requested you send me an updated copy of your staff and training worksheet. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than August 14, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Additionally, violations like those cited today may result in the issuance of provisional license or other administrative action against the facility's license. A follow up visit may be required. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0724-350L Visit Date: 8/1/2024 Number Present: 16 Completed Date: 8/1/2024 Age: From 0 To 11 Total Minutes: 410 Time In: 07:30 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding inadequate supervision, safe environment, staff/child ratio, and nutrition related to serving sizes. You, Tonika Covington, Director, were not present upon my arrival. You arrived for a short time but then left. Katie Smith, Assistant to the Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. I conducted a walkthrough of each classroom multiple times. I interviewed staff members. Allegation-Inadequate Supervision Although there was a classroom out of ratio with mixed ages this morning, I did not observe any supervision issues. The teacher had all the children centrally located in the classroom where she could visually always see them. She was also moving about the room. Based on observation, the allegation of inadequate supervision cannot be confirmed and is therefore unsubstantiated. Allegation- Safe Environment Today I monitored the facility for general safety. I did not observe any hazardous materials accessible to children or other general safety concerns. Based on my observations, the allegation of a safe environment cannot be confirmed, therefore is unsubstantiated. Allegation- Nutrition related to serving sizes I observed breakfast and lunch service. Today’s breakfast consisted of grits, eggs and milk. Lunch consisted of chicken nuggets, peas, apple sauce, and milk. There were no concerns about the serving sizes of today’s meal. However, on July 23rd the facility served apples, beans and franks and milk. There was not a fruit or vegetable component, and the serving sizes did not meet USDA guidelines for the age served. Based on interviews and external sources the allegation of nutrition can be confirmed and is therefore substantiated. Allegation- Staff/Child Ratio Upon my arrival there was one staff member in a classroom with 12 children. There were four one-year-old children, three two-year-old children, four three-year-old children and one four-year-old child. Based on observations and internal and external interviews, the allegation of staff/child ratio can be confirmed and is therefore substantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Twelve children, four one-year-old children, three two-year-old children, four three-year-old children, and one four-year-old child were in a classroom with one teacher. Twelve children ranging in ages 12 months to four years were grouped together for longer than the first hour of the operational day. GS 110-91(7);.0713(a-d) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. A meal served on July 23rd consisted of beans and franks, apples and milk. there was not a fruit or vegetable component served. The amount of beans and franks was not enough to count as both a meat and a vegetable. 10A NCAC 09 .0901(a) 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Space 5, the classroom of two year old's, the children were observed watching television. In Space 6, the classroom with three year old's, the children were observed watching television from 8:15am-9:10am. There was no screen time documentation. .0510(d)(2)(A-C) Technical Assistance was provided on the following: 1. When maintaining ratios be reminded that infants may not be combined with children two years of age and over and one-year old's may not be combined with children three years of age or over unless it is the first or last hour of the operational day. Ratios must be maintained for the youngest age in the group. Staff/Child Ratio must be always maintained. I suggest limiting enrollment until you can get fully staffed and consider adjusting one or two of your employees’ schedules to arrive earlier in the morning to ensure the ages can be split and ratios maintained. 2. All components of a meal/snack must be served, and the appropriate serving size. Refer to the CACFP website guidelines for meal patterns and meal service. I provided copies of the USDA guidelines to your staff. 3. Screen time should be limited to no more than 30 minutes per day for a total of 2 hours per week and should also be aligned with the activities within your activity plan. A screen time log needs to be maintained and there should be no screen time for children under three. I discussed the rule with the teacher in the classroom for three-year-old's so she would be aware of what was allowed. I suggest putting a cover over the television in the classroom for two-year-old's and utilizing it for music. Consultation was Provided on the following: 1. During naptime, the one-year-old children should remain in their own classroom, otherwise, the teachers in the two-year-old classroom are no longer able to give themselves a lunch break because they would need to then follow one year old ratios. Refer to rule 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (b). If you would like assistance with scheduling, please let me know. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 2. I requested you send me an updated copy of your staff and training worksheet. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than August 14, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Additionally, violations like those cited today may result in the issuance of provisional license or other administrative action against the facility's license. A follow up visit may be required. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.0802 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: JACLYN FLOWE Operation Type: Center Case Number: 0424-082A Visit Date: 7/12/2024 Number Present: 43 Completed Date: 7/12/2024 Age: From 0 To 10 Total Minutes: 175 Time In: 10:20 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of this unannounced visit was to follow-up and monitor compliance with child care requirements observed/confirmed as violations on 4/11/24. Tonika Covington, administrator, accompanied me during a walk-through of the facility. During the visit, I spoke with Ms. Covington, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. Staff members failed to adequately supervise a 1-year-old child, when the child put cooked sweet peas in their nose, causing the pea to get lodged, and required medical attention for removal. .1801(a)(1-5) 873 Center staff did not follow the EMC plan. The administrator failed to determine the degree of care needed in a timely manner, in order to contact the parent, when a 1 year old child put cooked sweet peas in their nose and the child required medical attention to remove the pea. 10A NCAC 09.0802(a) All violations documented above must be corrected immediately. A written, dated, and signed letter of compliance must be submitted to me within one week, by (7/19/24), describing how and when the violations were corrected and how compliance will be maintained in the future. The letter of compliance should be emailed to me at jaclyn.flowe@dhhs.nc.gov, You may contact me, Jaclyn Flowe, Investigations Consultant, at phone number 704-495-5363, email at jaclyn.flowe@dhhs.nc.gov, or you may contact Elizabeth Nichols, North Central Investigations Team Supervisor, at elizabeth.nichols@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0901 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0524-440L Visit Date: 6/5/2024 Number Present: 0 Completed Date: 6/5/2024 Age: From 0 To 0 Total Minutes: 275 Time In: 12:55 PM Time Out: 05:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding discipline, nurture and care, staff qualifications and nutrition. You, Tonika Covington, Director, assisted me with the visit. Barbara Capel, the owner, was also present today during the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. I conducted a walkthrough of each classroom at least once. Classrooms with children ages one-four years of age I visited more than once. I interviewed five additional staff. In Space 5 during my snack time observation, I noticed there were considerable size differences in the children. I was initially told all the children were two and three years of age during the initial walkthrough which occurred during naptime. After asking the ages of each of the 12 children present at the time there were three one-year-old children, two children who were three years of age and seven children who were two years of age. I informed you that children who are one year of age may not be grouped with children who are three years of age. Allegation-Discipline According to the allegation and staff reports a child who is no longer enrolled, had been placed in a highchair as a form of discipline. The one-year-old child would stay anywhere from 1-10 minutes at a time. A reporter also states that this practice still occurs with currently enrolled children. Based on interviews, the allegation of discipline can be confirmed and is therefore substantiated. Allegation- Staff Qualifications I reviewed all staff files to verify the ages of staff. A staff member under the age of eighteen has allegedly been left alone with a group of children on multiple occasions since their hire date in February 2024. I reviewed notes from previous visits and have documentation that the staff in question was alone in the classroom during previous visits on March 15, 2024, and May 1, 2024. Based on my observations and interviews, the allegation of staff qualifications can be confirmed, therefore is substantiated. Allegation- Nutrition During my snack time observation the children in the classrooms for one year old and two year old's were just waking up and being served veggie straws. In the room of two-year-olds I observed cups with a pitcher of water. I did not observe drinks being served. The menu reflected veggie straws and milk. I went to the classroom for three-year-old children, they were already eating and having seconds on their snack of veggie straws but had no drink. I visited the classroom of four-year-old children, and they were also having veggie straws and some of the children were already on their second serving. They did not have a drink. I asked the teacher what the children were going to drink. She then called on the walkie talkie to ask if the children were going to have milk or water. I went back into the room of three-year-old's a few minutes later and the director delivered bowls of peaches to all the children. Based on my observations, the allegation of nutrition can be confirmed and is therefore substantiated. Allegation- Nurture and Care Staff stated that they felt like children were all treated equally regardless of race or nationality. They said they “love on” all children and don’t have favorites. Based on observations and interviews, the allegation of nurture and care cannot be confirmed and is therefore unsubstantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. In Space 5 there were children one year of age grouped with children three years of age. 10A NCAC 09 .0713(a)(6) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. All components of snack were not served. Children were given veggie straws with no other component until the consultant questioned if they were going to have a drink. The children were then served peaches. 10A NCAC 09 .0901(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 6 an aerosol can was sitting on a shelf within children's reach. In the bathroom of Space 6 there was a spray bottle of Odo-Ban. .2820(b) 872 Appropriate discipline practices were not followed. A highchair was used to place a one year old child in time out from 1-10 minutes as a form of discipline. .1803 1016 Someone less than 18 years old had responsibility for, or was left in charge of a group of children. On more than one occasion between February 12, 2024 and May 1, 2024 a staff member who is seventeen years of age was left alone with a group of children. GS 110-91(8); GS 110-106(e); 10A NCAC 09 .0703(a) Technical Assistance was provided on the following: 1. When maintaining ratios be reminded that infants may not be combined with children two years of age and over and one-year old's may not be combined with children three years of age or over unless it is the first or last hour of the operational day. 2. Any type of aerosols and cleaning supplies must be stored under lock and key. There is a hazardous material “cheat sheet” I provided for you to disseminate to your staff. 3. Any type of time out is not developmentally appropriate for children at one year of age. They are not able to understand the concept. Redirection is a better option. If behavior, safety of children due to biting concerns is an issue, I suggest creating a biting log to document these occurrences. While biting is developmentally appropriate at this age, a biting log will show you the data to help prevent the bite before it occurs. A Healthy Social Behaviors flyer was provided to you today. 4. All components of a meal/snack must be served at the same time. Refer to the CACFP website guidelines for meal patterns and meal service. If there is a barrier to prevent this from occurring, you may contact me to discuss further and I will be happy to problem solve with you. 5. Staff under the age of 18 may count in ratio but may not be left alone with a group of children. Take the age of staff into consideration when hiring, scheduling, planning for breaks etc. All staff in the facility should be aware of anyone under age to ensure that no one is accidentally left alone. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than June 19, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Additionally, violations like those cited today may result in the issuance of provisional license or other administrative action against the facility's license. A follow up visit may be required. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0703 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0524-440L Visit Date: 6/5/2024 Number Present: 0 Completed Date: 6/5/2024 Age: From 0 To 0 Total Minutes: 275 Time In: 12:55 PM Time Out: 05:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding discipline, nurture and care, staff qualifications and nutrition. You, Tonika Covington, Director, assisted me with the visit. Barbara Capel, the owner, was also present today during the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. I conducted a walkthrough of each classroom at least once. Classrooms with children ages one-four years of age I visited more than once. I interviewed five additional staff. In Space 5 during my snack time observation, I noticed there were considerable size differences in the children. I was initially told all the children were two and three years of age during the initial walkthrough which occurred during naptime. After asking the ages of each of the 12 children present at the time there were three one-year-old children, two children who were three years of age and seven children who were two years of age. I informed you that children who are one year of age may not be grouped with children who are three years of age. Allegation-Discipline According to the allegation and staff reports a child who is no longer enrolled, had been placed in a highchair as a form of discipline. The one-year-old child would stay anywhere from 1-10 minutes at a time. A reporter also states that this practice still occurs with currently enrolled children. Based on interviews, the allegation of discipline can be confirmed and is therefore substantiated. Allegation- Staff Qualifications I reviewed all staff files to verify the ages of staff. A staff member under the age of eighteen has allegedly been left alone with a group of children on multiple occasions since their hire date in February 2024. I reviewed notes from previous visits and have documentation that the staff in question was alone in the classroom during previous visits on March 15, 2024, and May 1, 2024. Based on my observations and interviews, the allegation of staff qualifications can be confirmed, therefore is substantiated. Allegation- Nutrition During my snack time observation the children in the classrooms for one year old and two year old's were just waking up and being served veggie straws. In the room of two-year-olds I observed cups with a pitcher of water. I did not observe drinks being served. The menu reflected veggie straws and milk. I went to the classroom for three-year-old children, they were already eating and having seconds on their snack of veggie straws but had no drink. I visited the classroom of four-year-old children, and they were also having veggie straws and some of the children were already on their second serving. They did not have a drink. I asked the teacher what the children were going to drink. She then called on the walkie talkie to ask if the children were going to have milk or water. I went back into the room of three-year-old's a few minutes later and the director delivered bowls of peaches to all the children. Based on my observations, the allegation of nutrition can be confirmed and is therefore substantiated. Allegation- Nurture and Care Staff stated that they felt like children were all treated equally regardless of race or nationality. They said they “love on” all children and don’t have favorites. Based on observations and interviews, the allegation of nurture and care cannot be confirmed and is therefore unsubstantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. In Space 5 there were children one year of age grouped with children three years of age. 10A NCAC 09 .0713(a)(6) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. All components of snack were not served. Children were given veggie straws with no other component until the consultant questioned if they were going to have a drink. The children were then served peaches. 10A NCAC 09 .0901(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 6 an aerosol can was sitting on a shelf within children's reach. In the bathroom of Space 6 there was a spray bottle of Odo-Ban. .2820(b) 872 Appropriate discipline practices were not followed. A highchair was used to place a one year old child in time out from 1-10 minutes as a form of discipline. .1803 1016 Someone less than 18 years old had responsibility for, or was left in charge of a group of children. On more than one occasion between February 12, 2024 and May 1, 2024 a staff member who is seventeen years of age was left alone with a group of children. GS 110-91(8); GS 110-106(e); 10A NCAC 09 .0703(a) Technical Assistance was provided on the following: 1. When maintaining ratios be reminded that infants may not be combined with children two years of age and over and one-year old's may not be combined with children three years of age or over unless it is the first or last hour of the operational day. 2. Any type of aerosols and cleaning supplies must be stored under lock and key. There is a hazardous material “cheat sheet” I provided for you to disseminate to your staff. 3. Any type of time out is not developmentally appropriate for children at one year of age. They are not able to understand the concept. Redirection is a better option. If behavior, safety of children due to biting concerns is an issue, I suggest creating a biting log to document these occurrences. While biting is developmentally appropriate at this age, a biting log will show you the data to help prevent the bite before it occurs. A Healthy Social Behaviors flyer was provided to you today. 4. All components of a meal/snack must be served at the same time. Refer to the CACFP website guidelines for meal patterns and meal service. If there is a barrier to prevent this from occurring, you may contact me to discuss further and I will be happy to problem solve with you. 5. Staff under the age of 18 may count in ratio but may not be left alone with a group of children. Take the age of staff into consideration when hiring, scheduling, planning for breaks etc. All staff in the facility should be aware of anyone under age to ensure that no one is accidentally left alone. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than June 19, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Additionally, violations like those cited today may result in the issuance of provisional license or other administrative action against the facility's license. A follow up visit may be required. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0524-440L Visit Date: 6/5/2024 Number Present: 0 Completed Date: 6/5/2024 Age: From 0 To 0 Total Minutes: 275 Time In: 12:55 PM Time Out: 05:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding discipline, nurture and care, staff qualifications and nutrition. You, Tonika Covington, Director, assisted me with the visit. Barbara Capel, the owner, was also present today during the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. I conducted a walkthrough of each classroom at least once. Classrooms with children ages one-four years of age I visited more than once. I interviewed five additional staff. In Space 5 during my snack time observation, I noticed there were considerable size differences in the children. I was initially told all the children were two and three years of age during the initial walkthrough which occurred during naptime. After asking the ages of each of the 12 children present at the time there were three one-year-old children, two children who were three years of age and seven children who were two years of age. I informed you that children who are one year of age may not be grouped with children who are three years of age. Allegation-Discipline According to the allegation and staff reports a child who is no longer enrolled, had been placed in a highchair as a form of discipline. The one-year-old child would stay anywhere from 1-10 minutes at a time. A reporter also states that this practice still occurs with currently enrolled children. Based on interviews, the allegation of discipline can be confirmed and is therefore substantiated. Allegation- Staff Qualifications I reviewed all staff files to verify the ages of staff. A staff member under the age of eighteen has allegedly been left alone with a group of children on multiple occasions since their hire date in February 2024. I reviewed notes from previous visits and have documentation that the staff in question was alone in the classroom during previous visits on March 15, 2024, and May 1, 2024. Based on my observations and interviews, the allegation of staff qualifications can be confirmed, therefore is substantiated. Allegation- Nutrition During my snack time observation the children in the classrooms for one year old and two year old's were just waking up and being served veggie straws. In the room of two-year-olds I observed cups with a pitcher of water. I did not observe drinks being served. The menu reflected veggie straws and milk. I went to the classroom for three-year-old children, they were already eating and having seconds on their snack of veggie straws but had no drink. I visited the classroom of four-year-old children, and they were also having veggie straws and some of the children were already on their second serving. They did not have a drink. I asked the teacher what the children were going to drink. She then called on the walkie talkie to ask if the children were going to have milk or water. I went back into the room of three-year-old's a few minutes later and the director delivered bowls of peaches to all the children. Based on my observations, the allegation of nutrition can be confirmed and is therefore substantiated. Allegation- Nurture and Care Staff stated that they felt like children were all treated equally regardless of race or nationality. They said they “love on” all children and don’t have favorites. Based on observations and interviews, the allegation of nurture and care cannot be confirmed and is therefore unsubstantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. In Space 5 there were children one year of age grouped with children three years of age. 10A NCAC 09 .0713(a)(6) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. All components of snack were not served. Children were given veggie straws with no other component until the consultant questioned if they were going to have a drink. The children were then served peaches. 10A NCAC 09 .0901(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 6 an aerosol can was sitting on a shelf within children's reach. In the bathroom of Space 6 there was a spray bottle of Odo-Ban. .2820(b) 872 Appropriate discipline practices were not followed. A highchair was used to place a one year old child in time out from 1-10 minutes as a form of discipline. .1803 1016 Someone less than 18 years old had responsibility for, or was left in charge of a group of children. On more than one occasion between February 12, 2024 and May 1, 2024 a staff member who is seventeen years of age was left alone with a group of children. GS 110-91(8); GS 110-106(e); 10A NCAC 09 .0703(a) Technical Assistance was provided on the following: 1. When maintaining ratios be reminded that infants may not be combined with children two years of age and over and one-year old's may not be combined with children three years of age or over unless it is the first or last hour of the operational day. 2. Any type of aerosols and cleaning supplies must be stored under lock and key. There is a hazardous material “cheat sheet” I provided for you to disseminate to your staff. 3. Any type of time out is not developmentally appropriate for children at one year of age. They are not able to understand the concept. Redirection is a better option. If behavior, safety of children due to biting concerns is an issue, I suggest creating a biting log to document these occurrences. While biting is developmentally appropriate at this age, a biting log will show you the data to help prevent the bite before it occurs. A Healthy Social Behaviors flyer was provided to you today. 4. All components of a meal/snack must be served at the same time. Refer to the CACFP website guidelines for meal patterns and meal service. If there is a barrier to prevent this from occurring, you may contact me to discuss further and I will be happy to problem solve with you. 5. Staff under the age of 18 may count in ratio but may not be left alone with a group of children. Take the age of staff into consideration when hiring, scheduling, planning for breaks etc. All staff in the facility should be aware of anyone under age to ensure that no one is accidentally left alone. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than June 19, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Additionally, violations like those cited today may result in the issuance of provisional license or other administrative action against the facility's license. A follow up visit may be required. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-106 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0524-440L Visit Date: 6/5/2024 Number Present: 0 Completed Date: 6/5/2024 Age: From 0 To 0 Total Minutes: 275 Time In: 12:55 PM Time Out: 05:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding discipline, nurture and care, staff qualifications and nutrition. You, Tonika Covington, Director, assisted me with the visit. Barbara Capel, the owner, was also present today during the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. I conducted a walkthrough of each classroom at least once. Classrooms with children ages one-four years of age I visited more than once. I interviewed five additional staff. In Space 5 during my snack time observation, I noticed there were considerable size differences in the children. I was initially told all the children were two and three years of age during the initial walkthrough which occurred during naptime. After asking the ages of each of the 12 children present at the time there were three one-year-old children, two children who were three years of age and seven children who were two years of age. I informed you that children who are one year of age may not be grouped with children who are three years of age. Allegation-Discipline According to the allegation and staff reports a child who is no longer enrolled, had been placed in a highchair as a form of discipline. The one-year-old child would stay anywhere from 1-10 minutes at a time. A reporter also states that this practice still occurs with currently enrolled children. Based on interviews, the allegation of discipline can be confirmed and is therefore substantiated. Allegation- Staff Qualifications I reviewed all staff files to verify the ages of staff. A staff member under the age of eighteen has allegedly been left alone with a group of children on multiple occasions since their hire date in February 2024. I reviewed notes from previous visits and have documentation that the staff in question was alone in the classroom during previous visits on March 15, 2024, and May 1, 2024. Based on my observations and interviews, the allegation of staff qualifications can be confirmed, therefore is substantiated. Allegation- Nutrition During my snack time observation the children in the classrooms for one year old and two year old's were just waking up and being served veggie straws. In the room of two-year-olds I observed cups with a pitcher of water. I did not observe drinks being served. The menu reflected veggie straws and milk. I went to the classroom for three-year-old children, they were already eating and having seconds on their snack of veggie straws but had no drink. I visited the classroom of four-year-old children, and they were also having veggie straws and some of the children were already on their second serving. They did not have a drink. I asked the teacher what the children were going to drink. She then called on the walkie talkie to ask if the children were going to have milk or water. I went back into the room of three-year-old's a few minutes later and the director delivered bowls of peaches to all the children. Based on my observations, the allegation of nutrition can be confirmed and is therefore substantiated. Allegation- Nurture and Care Staff stated that they felt like children were all treated equally regardless of race or nationality. They said they “love on” all children and don’t have favorites. Based on observations and interviews, the allegation of nurture and care cannot be confirmed and is therefore unsubstantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. In Space 5 there were children one year of age grouped with children three years of age. 10A NCAC 09 .0713(a)(6) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. All components of snack were not served. Children were given veggie straws with no other component until the consultant questioned if they were going to have a drink. The children were then served peaches. 10A NCAC 09 .0901(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 6 an aerosol can was sitting on a shelf within children's reach. In the bathroom of Space 6 there was a spray bottle of Odo-Ban. .2820(b) 872 Appropriate discipline practices were not followed. A highchair was used to place a one year old child in time out from 1-10 minutes as a form of discipline. .1803 1016 Someone less than 18 years old had responsibility for, or was left in charge of a group of children. On more than one occasion between February 12, 2024 and May 1, 2024 a staff member who is seventeen years of age was left alone with a group of children. GS 110-91(8); GS 110-106(e); 10A NCAC 09 .0703(a) Technical Assistance was provided on the following: 1. When maintaining ratios be reminded that infants may not be combined with children two years of age and over and one-year old's may not be combined with children three years of age or over unless it is the first or last hour of the operational day. 2. Any type of aerosols and cleaning supplies must be stored under lock and key. There is a hazardous material “cheat sheet” I provided for you to disseminate to your staff. 3. Any type of time out is not developmentally appropriate for children at one year of age. They are not able to understand the concept. Redirection is a better option. If behavior, safety of children due to biting concerns is an issue, I suggest creating a biting log to document these occurrences. While biting is developmentally appropriate at this age, a biting log will show you the data to help prevent the bite before it occurs. A Healthy Social Behaviors flyer was provided to you today. 4. All components of a meal/snack must be served at the same time. Refer to the CACFP website guidelines for meal patterns and meal service. If there is a barrier to prevent this from occurring, you may contact me to discuss further and I will be happy to problem solve with you. 5. Staff under the age of 18 may count in ratio but may not be left alone with a group of children. Take the age of staff into consideration when hiring, scheduling, planning for breaks etc. All staff in the facility should be aware of anyone under age to ensure that no one is accidentally left alone. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than June 19, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Additionally, violations like those cited today may result in the issuance of provisional license or other administrative action against the facility's license. A follow up visit may be required. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0524-440L Visit Date: 6/5/2024 Number Present: 0 Completed Date: 6/5/2024 Age: From 0 To 0 Total Minutes: 275 Time In: 12:55 PM Time Out: 05:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding discipline, nurture and care, staff qualifications and nutrition. You, Tonika Covington, Director, assisted me with the visit. Barbara Capel, the owner, was also present today during the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. I conducted a walkthrough of each classroom at least once. Classrooms with children ages one-four years of age I visited more than once. I interviewed five additional staff. In Space 5 during my snack time observation, I noticed there were considerable size differences in the children. I was initially told all the children were two and three years of age during the initial walkthrough which occurred during naptime. After asking the ages of each of the 12 children present at the time there were three one-year-old children, two children who were three years of age and seven children who were two years of age. I informed you that children who are one year of age may not be grouped with children who are three years of age. Allegation-Discipline According to the allegation and staff reports a child who is no longer enrolled, had been placed in a highchair as a form of discipline. The one-year-old child would stay anywhere from 1-10 minutes at a time. A reporter also states that this practice still occurs with currently enrolled children. Based on interviews, the allegation of discipline can be confirmed and is therefore substantiated. Allegation- Staff Qualifications I reviewed all staff files to verify the ages of staff. A staff member under the age of eighteen has allegedly been left alone with a group of children on multiple occasions since their hire date in February 2024. I reviewed notes from previous visits and have documentation that the staff in question was alone in the classroom during previous visits on March 15, 2024, and May 1, 2024. Based on my observations and interviews, the allegation of staff qualifications can be confirmed, therefore is substantiated. Allegation- Nutrition During my snack time observation the children in the classrooms for one year old and two year old's were just waking up and being served veggie straws. In the room of two-year-olds I observed cups with a pitcher of water. I did not observe drinks being served. The menu reflected veggie straws and milk. I went to the classroom for three-year-old children, they were already eating and having seconds on their snack of veggie straws but had no drink. I visited the classroom of four-year-old children, and they were also having veggie straws and some of the children were already on their second serving. They did not have a drink. I asked the teacher what the children were going to drink. She then called on the walkie talkie to ask if the children were going to have milk or water. I went back into the room of three-year-old's a few minutes later and the director delivered bowls of peaches to all the children. Based on my observations, the allegation of nutrition can be confirmed and is therefore substantiated. Allegation- Nurture and Care Staff stated that they felt like children were all treated equally regardless of race or nationality. They said they “love on” all children and don’t have favorites. Based on observations and interviews, the allegation of nurture and care cannot be confirmed and is therefore unsubstantiated. The following violations were cited or observed during the visit. Violation Number Comment Rule 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. In Space 5 there were children one year of age grouped with children three years of age. 10A NCAC 09 .0713(a)(6) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. All components of snack were not served. Children were given veggie straws with no other component until the consultant questioned if they were going to have a drink. The children were then served peaches. 10A NCAC 09 .0901(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 6 an aerosol can was sitting on a shelf within children's reach. In the bathroom of Space 6 there was a spray bottle of Odo-Ban. .2820(b) 872 Appropriate discipline practices were not followed. A highchair was used to place a one year old child in time out from 1-10 minutes as a form of discipline. .1803 1016 Someone less than 18 years old had responsibility for, or was left in charge of a group of children. On more than one occasion between February 12, 2024 and May 1, 2024 a staff member who is seventeen years of age was left alone with a group of children. GS 110-91(8); GS 110-106(e); 10A NCAC 09 .0703(a) Technical Assistance was provided on the following: 1. When maintaining ratios be reminded that infants may not be combined with children two years of age and over and one-year old's may not be combined with children three years of age or over unless it is the first or last hour of the operational day. 2. Any type of aerosols and cleaning supplies must be stored under lock and key. There is a hazardous material “cheat sheet” I provided for you to disseminate to your staff. 3. Any type of time out is not developmentally appropriate for children at one year of age. They are not able to understand the concept. Redirection is a better option. If behavior, safety of children due to biting concerns is an issue, I suggest creating a biting log to document these occurrences. While biting is developmentally appropriate at this age, a biting log will show you the data to help prevent the bite before it occurs. A Healthy Social Behaviors flyer was provided to you today. 4. All components of a meal/snack must be served at the same time. Refer to the CACFP website guidelines for meal patterns and meal service. If there is a barrier to prevent this from occurring, you may contact me to discuss further and I will be happy to problem solve with you. 5. Staff under the age of 18 may count in ratio but may not be left alone with a group of children. Take the age of staff into consideration when hiring, scheduling, planning for breaks etc. All staff in the facility should be aware of anyone under age to ensure that no one is accidentally left alone. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than June 19, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to always maintain compliance with all applicable childcare rules and regulations. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Additionally, violations like those cited today may result in the issuance of provisional license or other administrative action against the facility's license. A follow up visit may be required. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: JACLYN FLOWE Operation Type: Center Case Number: 0424-082A Visit Date: 4/11/2024 Number Present: 38 Completed Date: 4/11/2024 Age: From 0 To 4 Total Minutes: 210 Time In: 09:20 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Tyeshia Lassiter, assistant administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Lassiter, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On 3/13/24, two staff members failed to adequately supervise a three-year-old child when the child placed a bean from the classroom sensory table in their nose, causing the bean to become lodged, a violation of Child Care Rule 10A NCAC 09 .1801(a)(1-4) regarding supervision. .1801(a)(1-5) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. A staff member did not include all the information required by the rule on an incident report dated 3/13/24. .0802 (e) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The administrator's First Aid certification expired on 3/29/24, and the administrator failed to renew certification. One staff member did not have a First Aid certification in their staff file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The administrator's CPR certification expired on 3/29/24, and the administrator failed to renew certification. One staff member did not have a CPR certification in their staff file. .1102(d) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident report dated 3/13/24 was not sent to a Division representative within 7 days of a child receiving medical treatment. .0802(f) Violations must be corrected immediately. Within one week (4/18/24), you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at email jaclyn.flowe@dhhs.nc.gov. You may contact me, Jaclyn Flowe, Investigations Consultant, at phone number 704-495-5363, email at jaclyn.flowe@dhhs.nc.gov, or you may contact Elizabeth Nichols, North Central Investigations Team Supervisor, at elizabeth.nichols@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0902 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0324-154L Visit Date: 3/15/2024 Number Present: 36 Completed Date: 3/15/2024 Age: From 0 To 5 Total Minutes: 280 Time In: 10:00 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding developmentally appropriate environment and nurture and care. You, Tonika Covington , Director, assisted us with the visit. Brittany Adams, Child Care Consultant, accompanied me on the visit today. You stated there are 36 children ages 0-5 present in the facility today. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. We conducted a walkthrough of each classroom. We interviewed seven staff. We monitored one classrooms’ sleep charts, naptime, feedings, and general activities. In the classroom occupied by infants we observed a sleeping infant, no sleep charts had been completed. An infant was observed to be in the crib asleep with a bottle in their mouth. An infant was observed to be awake in their crib at 11:50 am, 12:10pm, 12:20pm, and 12:30pm, until falling asleep around 12:40pm without being removed. We requested to view video footage of the classroom. You stated the monitor was not currently working and someone had been contacted to repair it. We asked if we were able to review the live feed and you said not currently due to the monitor being inoperable. Based on interviews with staff and our observations, the allegation of nurture and care could not be confirmed, therefore is unsubstantiated. Based on our observations the allegation of developmentally appropriate environment could be confirmed, therefore is substantiated. There were violations cited and observed during the visit. Violation Number Comment Rule 447 For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. A child was left awake in their crib for over 45 minutes. .0511 (a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In Space 1, an infant was observed asleep in their crib with a bottle in their mouth. 10A NCAC 09 .0902(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 1, there was an aerosol can sitting on the shelf and not in locked storage. .2820(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep checks were not conducted in Space 1 and infants were observed napping. .0606(g) 1301 Center did not maintain a record of daily attendance. The attendance sheet in Space 1 had not been completed since March 7, 2024. GS 110-91(9) Technical Assistance was provided on the following: 1. All aerosols must always be locked. I provided you with a hazardous storage flyer to make copies of to post in classrooms as a reminder for staff. 2. Attendance sheets are documented daily as children arrive. This is to be kept updated in case of an emergency and should not lapse. If you have a cut off time for children’s arrival then have staff set timers to remind themselves to complete the attendance sheets by that time each day so they are not forgotten. 3. Sleep charts are a requirement for all children under the age of 12 months and should be ready and prepared at the start of the school day. Then when a child first falls asleep the nap can be properly documented and then documented periodically during the naptime in accordance with what is in your Safe Sleep Policy. 4. Additionally, absolutely nothing shall be placed in a crib with a child except a pacifier. Children are to be held for bottle feeding or placed in a feeding apparatus if they are able to hold their own bottle regardless of age. 5. Children who are awake should not be left in their crib for more than 15 minutes if content according to ITERS-R. For additional resources you may visit the ncrlap.org website. The child could have been gotten out of their crib and been given toys on the floor or held, read to etc. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Deborah Howell Post Office Box 629 Granite Quarry, NC 28072 For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than March 29, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable childcare rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0324-154L Visit Date: 3/15/2024 Number Present: 36 Completed Date: 3/15/2024 Age: From 0 To 5 Total Minutes: 280 Time In: 10:00 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding developmentally appropriate environment and nurture and care. You, Tonika Covington , Director, assisted us with the visit. Brittany Adams, Child Care Consultant, accompanied me on the visit today. You stated there are 36 children ages 0-5 present in the facility today. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. We conducted a walkthrough of each classroom. We interviewed seven staff. We monitored one classrooms’ sleep charts, naptime, feedings, and general activities. In the classroom occupied by infants we observed a sleeping infant, no sleep charts had been completed. An infant was observed to be in the crib asleep with a bottle in their mouth. An infant was observed to be awake in their crib at 11:50 am, 12:10pm, 12:20pm, and 12:30pm, until falling asleep around 12:40pm without being removed. We requested to view video footage of the classroom. You stated the monitor was not currently working and someone had been contacted to repair it. We asked if we were able to review the live feed and you said not currently due to the monitor being inoperable. Based on interviews with staff and our observations, the allegation of nurture and care could not be confirmed, therefore is unsubstantiated. Based on our observations the allegation of developmentally appropriate environment could be confirmed, therefore is substantiated. There were violations cited and observed during the visit. Violation Number Comment Rule 447 For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. A child was left awake in their crib for over 45 minutes. .0511 (a) 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In Space 1, an infant was observed asleep in their crib with a bottle in their mouth. 10A NCAC 09 .0902(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 1, there was an aerosol can sitting on the shelf and not in locked storage. .2820(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep checks were not conducted in Space 1 and infants were observed napping. .0606(g) 1301 Center did not maintain a record of daily attendance. The attendance sheet in Space 1 had not been completed since March 7, 2024. GS 110-91(9) Technical Assistance was provided on the following: 1. All aerosols must always be locked. I provided you with a hazardous storage flyer to make copies of to post in classrooms as a reminder for staff. 2. Attendance sheets are documented daily as children arrive. This is to be kept updated in case of an emergency and should not lapse. If you have a cut off time for children’s arrival then have staff set timers to remind themselves to complete the attendance sheets by that time each day so they are not forgotten. 3. Sleep charts are a requirement for all children under the age of 12 months and should be ready and prepared at the start of the school day. Then when a child first falls asleep the nap can be properly documented and then documented periodically during the naptime in accordance with what is in your Safe Sleep Policy. 4. Additionally, absolutely nothing shall be placed in a crib with a child except a pacifier. Children are to be held for bottle feeding or placed in a feeding apparatus if they are able to hold their own bottle regardless of age. 5. Children who are awake should not be left in their crib for more than 15 minutes if content according to ITERS-R. For additional resources you may visit the ncrlap.org website. The child could have been gotten out of their crib and been given toys on the floor or held, read to etc. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Deborah Howell Post Office Box 629 Granite Quarry, NC 28072 For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than March 29, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable childcare rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: ERIN PICKARD Operation Type: Center Case Number: 0923-328L Visit Date: 10/10/2023 Number Present: 29 Completed Date: 10/10/2023 Age: From 0 To 4 Total Minutes: 45 Time In: 08:45 AM Time Out: 09:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced Complaint Allegation: The complaint allegation: There is a concern regarding nutrition. Observations: The purpose for today’s unannounced visit was to investigate a complaint report alleging violations of child care requirements. Deborah Howell, Child Care Consultant, accompanied me on today’s visit. Concerning the allegation regarding nutrition for an infant. T. Covington, Administrator was interviewed and stated that after investigating the allegation herself found that the staff member working in the infant classroom on the day of the incident, did not feed the infant according to the infant feeding schedule. She stated that the child in question was fed by their mother at 12:15pm, and then slept until 2:30pm when the child awoke and had a diaper change. The child was laid back down for a nap and slept until 4:10pm-4:15pm when he woke up crying. When the child began to cry, the staff member went to the crib and placed a pacy in the child’s mouth to sooth them. The staff member did not get the child out of the crib to feed them, even though it was time for the child to be fed a bottle. According to the daily records for the day, the child last ate at 12:15pm, and was not fed again until 4:20pm when the mother arrived to pick up the child. During today’s visit I reviewed the video footage in the infant room on the day of the incident and observed the same information that the administrator detailed to be accurate. The staff member tried to sooth the child with a pacy instead of feeding the child according to the infant feeding schedule. Based on interviews with the administrator, as well as watching the video footage of the infant classroom on the day of the incident, this allegation was substantiated. There are 29 children in care today. They were observed during free choice play inside, eating breakfast, and completing teacher directed activities. Supervision, staff/child ratio, capacity, group size, and space were observed in compliance. The license was prominently posted, and the center was in compliance with their permit restrictions. One violation was cited today. Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. In space 4, the infant feeding schedule was not followed due to one infant not being fed from 12:15pm until 4:20pm. 10A NCAC 09 .0902(a) Technical Assistance: 1. All staff who work in the infant classroom should review the infant feeding schedule for each child and plan the feedings for each child according to their first feeding at home daily. The infant feeding schedule should state whether the parent wants the staff to wake up a child if it is time for them to eat. Violations must be corrected immediately. A signed and dated letter of compliance must be received by me no later than 10/24/23, stating how each violation was corrected and how compliance will be maintained in the future. Please mail or email me a signed copy of the letter to Erin.Pickard@dhhs.nc.gov or P.O. Box 971, Kannapolis, NC 28082. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. If a letter is not received by the required date an unannounced follow-up visit may be conducted to confirm the violations were corrected or an administrative action may be recommended. Based on Child Care Rule 10A https://www.msn.com/en-us/feedNCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please Note: Please be aware that any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Contact me at erin.pickard@dhhs.nc.gov or 704-594-0153 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: BRIGHT FUTURES ENRICHMENT CENTER LLC Facility ID: 30000132 Consultant: ERIN PICKARD Operation Type: Center Case Number: Visit Date: 8/15/2023 Number Present: 36 Completed Date: 8/15/2023 Age: From 0 To 5 Total Minutes: 285 Time In: 11:25 AM Time Out: 04:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with child care requirements during an Administrative Action Follow-up visit. The administrative action issued on June 2, 2023 was posted in the foyer along with the last Provisional License. You, Brianna Branche, Administrator, assisted me with the visit today. A walkthrough of the facility was completed, and the following items were monitored: supervision, staff/child ratios, adequate/approved space, group size, licensed capacity, permit restrictions, license posted, criminal background checks, CPR, First Aid, special training, staff records, program records, storage of hazardous products and medications, and program records. A fire drill was last completed on 7/27/23. The last playground inspection was documented as being completed on 7/17/23. Due to the change of ownership that took place on 10/17/22, the new owner had an approved fire inspection completed on 4/12/23, an approved sanitation inspection completed on 12/12/22 with 8 demerits, and a building inspection completed on 4/12/23. Since then, another sanitation inspection was completed on 6/28/23 with 10 demerits. The following items were posted for easy reference: NC Summary of Law, emergency medical care plan, emergency telephone numbers, safe arrival and departure procedures, staff/child ratio charts, current menu, and evacuation routes. There were 36 children present today. The children were observed eating lunch, participating in free choice play inside, completing diaper changes and bathroom routines, and napping. The Administrative Action Provisional License that was issued on June 2, 2023 was posted at the entrance of the facility. The corrective action plan has been completed as follows: Stipulation #1-The facility is not in compliance with all applicable child care requirements today due to violations being cited. Stipulation #2-All employees attended the rules review training on 6/5/23. The attendance roster was received and included the names and signatures of the participants, as well as the date and time the training was conducted. Stipulation #3- I received the first draft of the written plan for safe indoor and outdoor environment for children on 6/12/23, which was within the required timeframe. After revisions were completed, the written policies were approved on 7/26/23. Stipulation #4-I received the first draft of the written plan for achieving compliance with staff and child file requirements, as well as, maintaining accurate records at all times on 6/8/23, which was within the required timeframe. After revisions were completed, the written policies were approved on 7/19/23. Stipulation #5-All employees attended the staff meeting to review the new written plans that were part of the corrective action plan on 8/4/23. The attendance roster was received on 8/7/23 and included the names and signatures of the participants, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All five stipulations of the corrective action plan for the administrative action issued on 6/2/23 have been completed. The following violations were observed today. Violation Number Comment Rule 615 Beds, cots and mats were not in good repair, properly handled, stored, or clean and sanitized between users. Space 1 had sleeping mats stored on top of each other with the children's sheets touching each other. 15A NCAC 18A .2821(a) 618 Diaper changing surfaces were not kept free of storage. Space 1 had sleeping mats, toys, pacifiers, and office supplies sitting on the changing table. 15A NCAC 18A .2819(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Space 4 had two infants sleeping that did not have documentation of checking on them every 15 minutes. .0606(g) Technical assistance was provided on the following: *Item#615-Sleeping mats must be stored so that the top of the mat does not touch another child’s mat. In addition, the sheets for one child should not touch the sleeping surface of another child’s mat. I suggested either storing the sheets in the children's cubbies, or putting a plastic barrier between each mat when they are being stored. *Item#618-Diaper changing tables cannot have anything stored on them. I suggested that the staff member keep a small basket on the shelf above the sink for random items that she can toss things into until she has time to put them away properly. This will keep her from placing items on the changing table when she is busy. *Item#887-I suggested that administration check throughout the day to ensure that safe sleep logs are being completed consistently. I also suggested that both staff members help complete the safe sleep logs for all of the children enrolled in the classroom so that they can help each other keep the records in compliance. Consultation was provided on the following: Before the Provisional License expires, a star rated license will be issued as long as the facility has a compliance history score of at least 75% as required by G.S. 110-90(4)(c). Due to the hold harmless state that was put in place because of the environmental rating scales being halted during COVID-19, facilities going through a change of ownership can choose to be issued the star rated license that was issued to the previous owner at this facility. In this case, if you choose to be issued the 5-star rated license that the previous owner received, the facility’s star rated license will be re-assessed during cohort year one according to the date of the previous license. The second choice is for the facility to be issued a star rated license according to the program standard points, education standard points, and quality point that you currently earn. Star Rated License points currently earned: Program Standard points-5 points earned for completing the environmental rating scale on 2/27/23 and earning a total average score of 4.96, meeting requirements in Rule .2806, and meeting enhanced staff/child ratios. Education Standard points-total points will be determined after all staff members get qualified in their current position. Quality point-you emailed me your current policies and procedures to be verified to meet the enhanced policies and an infrastructure of parent involvement. Total points will be determined after all staff have been qualified in WORKS. Violations must be corrected immediately. A signed and dated letter of compliance must be received by me no later than 8/29/23, stating how each violation was corrected and how compliance will be maintained in the future. Please mail or email me a signed copy of the letter to Erin.Pickard@dhhs.nc.gov or P.O. Box 971, Kannapolis, NC 28082. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. If a letter is not received by the required date an unannounced follow-up visit may be conducted to confirm the violations were corrected or an administrative action may be recommended. Based on Child Care Rule 10A https://www.msn.com/en-us/feedNCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please Note: Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Contact me at erin.pickard@dhhs.nc.gov or 704-594-0153 or Kris Updike, Licensing Supervisor at kris.updike@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.