10A NCAC 09 .0803 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 130 Completed Date: 5/5/2026 Age: From 0 To 5 Total Minutes: 355 Time In: 09:20 AM Time Out: 12:00 PM Time In: 03:00 PM Time Out: 06:15 PM List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance with rated license visit. Upon arrival I was greeted by Ms. Gussie Bowman, Director. I shared the reason for the visit, before the walkthrough a conversation occurred where you shared with me details about how you anticipate the visit to go. I listened to your concerns, addressed your questions and gave you reminders on rule requirements. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, children’s records, health, safety, and some program records. I was unable to monitor staff files and some program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located, requirements were discussed. The program's recent sanitation inspection was conducted on 3/25/26. The program received nine (9) demerits and received a superior classification. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located, requirements were discussed. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual routines (feeding/naps), large group time, transitions, toileting routines, free play and outdoor play. The following items were out of compliance, requirements were discussed for each topic: - Paper Towels Supplied - Safe Sleep Logs - Activity Plans (lesson plans) - Cots - Materials in Good Condition - Enough materials for each licensed space - Storage on Diaper Changing Surfaces Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: Fire drill and emergency drill documentation was not available for review. It was reported that current information could not be located, requirements were discussed. Incident logs were not recorded as required, the last date logged was from 1/2026; requirements were discussed. The EPR plan was last updated on 6/24/25. Please update this annually and as changes occur. Staff Records: The staff-training worksheets for staff were not completed prior to the visit. It was reported that the previous staff and training worksheets could not be located. Requirements were discussed and during the visit, we reviewed how to obtain a digital copy from our website. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Children’s Records: Eighteen (18) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. The following items were out of compliance, requirements were discussed for each topic: - Medical Reports - Immunizations - Health Care Needs Section on Application - Annual Emergency Information - Medical Action Plans - Emergency Medication Permission Forms Medication: Reported medication was monitored, requirements for medical action plans and permission administration forms were reviewed. I observed medical action plans that were over a year old and medication permission forms that were also not current/updated. Requirements for topical ointments were reviewed; I observed items without permission forms and expired ointments. Requirements for emergency medication were reviewed; emergency items do not need to be locked; they can be stored at five (5) feet or above. I observed one (1) expired EPI pen. Nutrition: The facility did not have a current menu for meals. Weapons: It was reported that the facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle is being reported for use, I was unable to monitor transportation requirements. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located. This annual inspection was due 1/28/26. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. A current activity plan (lesson plan) was not posted for space #4, #6, #10 and #11. GS 110-91(12); .0508(a) 465 Four of the five activity area(s): art/creative play, children’s books, blocks/block building, manipulatives, family living/dramatic play was not available daily. In space #5 and #6, sufficient materials were not available for children to engage in 4 out of the 5 activity areas. GS 110-91(12); .0510(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu for meals and snacks was not posted the menu was dated for the week of 4/13/26. 10A NCAC 09 .0901(b) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space #6, paper towels were not available. 15A NCAC 18A .2818(b) & (d) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not individually assigned nor identified in space #5, #6 and #7. 15A NCAC 18A .2821(b) & (c) 618 Diaper changing surfaces were not kept free of storage. In space #6, the diaper changing table surface had materials stored on top. 15A NCAC 18A .2819(b) 721 All equipment and furnishings were not in good repair. In space #4, several books were in need of replacement or repair. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Monthly fire drill records were not accessible. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #3, #4 and #6, topical ointments did not have written permission forms. In space #6, four (4) emergency medications did not have updated medical permission forms. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space #6, I observed an expired EPI pen. In space #4, I observed an expired topical ointment (diaper cream). 10A NCAC 09 .0803(1)(d) 853 Incident logs were not completed and maintained as required. Incident logs were not recorded as required, the last date logged was from 1/2026. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located. .0605(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep charts for one (1) child were not maintained for a month. .0606(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Nine (9) files did not have annual updates. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Four (4) files did not have a medical exam or health assessment on file within thirty (30) days of enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Four (4) files did not have immunization records within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Emergency drill records were not accessible. .0604(u);.0302(d)(8) 1832 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Four (4) files did not have the health care needs section completed. .0801 (a)(5) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) medical action plans were not updated annually. .0801(b) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/19/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today’s visit. A copy was left with you today prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. A follow-up visit will occur to monitor staff files and transportation. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Bowman. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov or Ebony Duncan, Supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0302 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 130 Completed Date: 5/5/2026 Age: From 0 To 5 Total Minutes: 355 Time In: 09:20 AM Time Out: 12:00 PM Time In: 03:00 PM Time Out: 06:15 PM List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance with rated license visit. Upon arrival I was greeted by Ms. Gussie Bowman, Director. I shared the reason for the visit, before the walkthrough a conversation occurred where you shared with me details about how you anticipate the visit to go. I listened to your concerns, addressed your questions and gave you reminders on rule requirements. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, children’s records, health, safety, and some program records. I was unable to monitor staff files and some program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located, requirements were discussed. The program's recent sanitation inspection was conducted on 3/25/26. The program received nine (9) demerits and received a superior classification. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located, requirements were discussed. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual routines (feeding/naps), large group time, transitions, toileting routines, free play and outdoor play. The following items were out of compliance, requirements were discussed for each topic: - Paper Towels Supplied - Safe Sleep Logs - Activity Plans (lesson plans) - Cots - Materials in Good Condition - Enough materials for each licensed space - Storage on Diaper Changing Surfaces Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: Fire drill and emergency drill documentation was not available for review. It was reported that current information could not be located, requirements were discussed. Incident logs were not recorded as required, the last date logged was from 1/2026; requirements were discussed. The EPR plan was last updated on 6/24/25. Please update this annually and as changes occur. Staff Records: The staff-training worksheets for staff were not completed prior to the visit. It was reported that the previous staff and training worksheets could not be located. Requirements were discussed and during the visit, we reviewed how to obtain a digital copy from our website. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Children’s Records: Eighteen (18) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. The following items were out of compliance, requirements were discussed for each topic: - Medical Reports - Immunizations - Health Care Needs Section on Application - Annual Emergency Information - Medical Action Plans - Emergency Medication Permission Forms Medication: Reported medication was monitored, requirements for medical action plans and permission administration forms were reviewed. I observed medical action plans that were over a year old and medication permission forms that were also not current/updated. Requirements for topical ointments were reviewed; I observed items without permission forms and expired ointments. Requirements for emergency medication were reviewed; emergency items do not need to be locked; they can be stored at five (5) feet or above. I observed one (1) expired EPI pen. Nutrition: The facility did not have a current menu for meals. Weapons: It was reported that the facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle is being reported for use, I was unable to monitor transportation requirements. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located. This annual inspection was due 1/28/26. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. A current activity plan (lesson plan) was not posted for space #4, #6, #10 and #11. GS 110-91(12); .0508(a) 465 Four of the five activity area(s): art/creative play, children’s books, blocks/block building, manipulatives, family living/dramatic play was not available daily. In space #5 and #6, sufficient materials were not available for children to engage in 4 out of the 5 activity areas. GS 110-91(12); .0510(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu for meals and snacks was not posted the menu was dated for the week of 4/13/26. 10A NCAC 09 .0901(b) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space #6, paper towels were not available. 15A NCAC 18A .2818(b) & (d) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not individually assigned nor identified in space #5, #6 and #7. 15A NCAC 18A .2821(b) & (c) 618 Diaper changing surfaces were not kept free of storage. In space #6, the diaper changing table surface had materials stored on top. 15A NCAC 18A .2819(b) 721 All equipment and furnishings were not in good repair. In space #4, several books were in need of replacement or repair. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Monthly fire drill records were not accessible. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #3, #4 and #6, topical ointments did not have written permission forms. In space #6, four (4) emergency medications did not have updated medical permission forms. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space #6, I observed an expired EPI pen. In space #4, I observed an expired topical ointment (diaper cream). 10A NCAC 09 .0803(1)(d) 853 Incident logs were not completed and maintained as required. Incident logs were not recorded as required, the last date logged was from 1/2026. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located. .0605(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep charts for one (1) child were not maintained for a month. .0606(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Nine (9) files did not have annual updates. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Four (4) files did not have a medical exam or health assessment on file within thirty (30) days of enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Four (4) files did not have immunization records within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Emergency drill records were not accessible. .0604(u);.0302(d)(8) 1832 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Four (4) files did not have the health care needs section completed. .0801 (a)(5) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) medical action plans were not updated annually. .0801(b) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/19/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today’s visit. A copy was left with you today prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. A follow-up visit will occur to monitor staff files and transportation. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Bowman. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov or Ebony Duncan, Supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 130 Completed Date: 5/5/2026 Age: From 0 To 5 Total Minutes: 355 Time In: 09:20 AM Time Out: 12:00 PM Time In: 03:00 PM Time Out: 06:15 PM List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance with rated license visit. Upon arrival I was greeted by Ms. Gussie Bowman, Director. I shared the reason for the visit, before the walkthrough a conversation occurred where you shared with me details about how you anticipate the visit to go. I listened to your concerns, addressed your questions and gave you reminders on rule requirements. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, children’s records, health, safety, and some program records. I was unable to monitor staff files and some program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located, requirements were discussed. The program's recent sanitation inspection was conducted on 3/25/26. The program received nine (9) demerits and received a superior classification. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located, requirements were discussed. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual routines (feeding/naps), large group time, transitions, toileting routines, free play and outdoor play. The following items were out of compliance, requirements were discussed for each topic: - Paper Towels Supplied - Safe Sleep Logs - Activity Plans (lesson plans) - Cots - Materials in Good Condition - Enough materials for each licensed space - Storage on Diaper Changing Surfaces Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: Fire drill and emergency drill documentation was not available for review. It was reported that current information could not be located, requirements were discussed. Incident logs were not recorded as required, the last date logged was from 1/2026; requirements were discussed. The EPR plan was last updated on 6/24/25. Please update this annually and as changes occur. Staff Records: The staff-training worksheets for staff were not completed prior to the visit. It was reported that the previous staff and training worksheets could not be located. Requirements were discussed and during the visit, we reviewed how to obtain a digital copy from our website. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Children’s Records: Eighteen (18) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. The following items were out of compliance, requirements were discussed for each topic: - Medical Reports - Immunizations - Health Care Needs Section on Application - Annual Emergency Information - Medical Action Plans - Emergency Medication Permission Forms Medication: Reported medication was monitored, requirements for medical action plans and permission administration forms were reviewed. I observed medical action plans that were over a year old and medication permission forms that were also not current/updated. Requirements for topical ointments were reviewed; I observed items without permission forms and expired ointments. Requirements for emergency medication were reviewed; emergency items do not need to be locked; they can be stored at five (5) feet or above. I observed one (1) expired EPI pen. Nutrition: The facility did not have a current menu for meals. Weapons: It was reported that the facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle is being reported for use, I was unable to monitor transportation requirements. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located. This annual inspection was due 1/28/26. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. A current activity plan (lesson plan) was not posted for space #4, #6, #10 and #11. GS 110-91(12); .0508(a) 465 Four of the five activity area(s): art/creative play, children’s books, blocks/block building, manipulatives, family living/dramatic play was not available daily. In space #5 and #6, sufficient materials were not available for children to engage in 4 out of the 5 activity areas. GS 110-91(12); .0510(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu for meals and snacks was not posted the menu was dated for the week of 4/13/26. 10A NCAC 09 .0901(b) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space #6, paper towels were not available. 15A NCAC 18A .2818(b) & (d) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not individually assigned nor identified in space #5, #6 and #7. 15A NCAC 18A .2821(b) & (c) 618 Diaper changing surfaces were not kept free of storage. In space #6, the diaper changing table surface had materials stored on top. 15A NCAC 18A .2819(b) 721 All equipment and furnishings were not in good repair. In space #4, several books were in need of replacement or repair. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Monthly fire drill records were not accessible. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #3, #4 and #6, topical ointments did not have written permission forms. In space #6, four (4) emergency medications did not have updated medical permission forms. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space #6, I observed an expired EPI pen. In space #4, I observed an expired topical ointment (diaper cream). 10A NCAC 09 .0803(1)(d) 853 Incident logs were not completed and maintained as required. Incident logs were not recorded as required, the last date logged was from 1/2026. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located. .0605(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep charts for one (1) child were not maintained for a month. .0606(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Nine (9) files did not have annual updates. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Four (4) files did not have a medical exam or health assessment on file within thirty (30) days of enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Four (4) files did not have immunization records within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Emergency drill records were not accessible. .0604(u);.0302(d)(8) 1832 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Four (4) files did not have the health care needs section completed. .0801 (a)(5) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) medical action plans were not updated annually. .0801(b) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/19/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today’s visit. A copy was left with you today prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. A follow-up visit will occur to monitor staff files and transportation. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Bowman. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov or Ebony Duncan, Supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 130 Completed Date: 5/5/2026 Age: From 0 To 5 Total Minutes: 355 Time In: 09:20 AM Time Out: 12:00 PM Time In: 03:00 PM Time Out: 06:15 PM List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance with rated license visit. Upon arrival I was greeted by Ms. Gussie Bowman, Director. I shared the reason for the visit, before the walkthrough a conversation occurred where you shared with me details about how you anticipate the visit to go. I listened to your concerns, addressed your questions and gave you reminders on rule requirements. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, children’s records, health, safety, and some program records. I was unable to monitor staff files and some program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located, requirements were discussed. The program's recent sanitation inspection was conducted on 3/25/26. The program received nine (9) demerits and received a superior classification. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located, requirements were discussed. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual routines (feeding/naps), large group time, transitions, toileting routines, free play and outdoor play. The following items were out of compliance, requirements were discussed for each topic: - Paper Towels Supplied - Safe Sleep Logs - Activity Plans (lesson plans) - Cots - Materials in Good Condition - Enough materials for each licensed space - Storage on Diaper Changing Surfaces Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: Fire drill and emergency drill documentation was not available for review. It was reported that current information could not be located, requirements were discussed. Incident logs were not recorded as required, the last date logged was from 1/2026; requirements were discussed. The EPR plan was last updated on 6/24/25. Please update this annually and as changes occur. Staff Records: The staff-training worksheets for staff were not completed prior to the visit. It was reported that the previous staff and training worksheets could not be located. Requirements were discussed and during the visit, we reviewed how to obtain a digital copy from our website. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Children’s Records: Eighteen (18) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. The following items were out of compliance, requirements were discussed for each topic: - Medical Reports - Immunizations - Health Care Needs Section on Application - Annual Emergency Information - Medical Action Plans - Emergency Medication Permission Forms Medication: Reported medication was monitored, requirements for medical action plans and permission administration forms were reviewed. I observed medical action plans that were over a year old and medication permission forms that were also not current/updated. Requirements for topical ointments were reviewed; I observed items without permission forms and expired ointments. Requirements for emergency medication were reviewed; emergency items do not need to be locked; they can be stored at five (5) feet or above. I observed one (1) expired EPI pen. Nutrition: The facility did not have a current menu for meals. Weapons: It was reported that the facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle is being reported for use, I was unable to monitor transportation requirements. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located. This annual inspection was due 1/28/26. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. A current activity plan (lesson plan) was not posted for space #4, #6, #10 and #11. GS 110-91(12); .0508(a) 465 Four of the five activity area(s): art/creative play, children’s books, blocks/block building, manipulatives, family living/dramatic play was not available daily. In space #5 and #6, sufficient materials were not available for children to engage in 4 out of the 5 activity areas. GS 110-91(12); .0510(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu for meals and snacks was not posted the menu was dated for the week of 4/13/26. 10A NCAC 09 .0901(b) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space #6, paper towels were not available. 15A NCAC 18A .2818(b) & (d) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not individually assigned nor identified in space #5, #6 and #7. 15A NCAC 18A .2821(b) & (c) 618 Diaper changing surfaces were not kept free of storage. In space #6, the diaper changing table surface had materials stored on top. 15A NCAC 18A .2819(b) 721 All equipment and furnishings were not in good repair. In space #4, several books were in need of replacement or repair. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Monthly fire drill records were not accessible. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #3, #4 and #6, topical ointments did not have written permission forms. In space #6, four (4) emergency medications did not have updated medical permission forms. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space #6, I observed an expired EPI pen. In space #4, I observed an expired topical ointment (diaper cream). 10A NCAC 09 .0803(1)(d) 853 Incident logs were not completed and maintained as required. Incident logs were not recorded as required, the last date logged was from 1/2026. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located. .0605(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep charts for one (1) child were not maintained for a month. .0606(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Nine (9) files did not have annual updates. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Four (4) files did not have a medical exam or health assessment on file within thirty (30) days of enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Four (4) files did not have immunization records within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Emergency drill records were not accessible. .0604(u);.0302(d)(8) 1832 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Four (4) files did not have the health care needs section completed. .0801 (a)(5) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) medical action plans were not updated annually. .0801(b) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/19/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today’s visit. A copy was left with you today prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. A follow-up visit will occur to monitor staff files and transportation. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Bowman. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov or Ebony Duncan, Supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 130 Completed Date: 5/5/2026 Age: From 0 To 5 Total Minutes: 355 Time In: 09:20 AM Time Out: 12:00 PM Time In: 03:00 PM Time Out: 06:15 PM List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance with rated license visit. Upon arrival I was greeted by Ms. Gussie Bowman, Director. I shared the reason for the visit, before the walkthrough a conversation occurred where you shared with me details about how you anticipate the visit to go. I listened to your concerns, addressed your questions and gave you reminders on rule requirements. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, children’s records, health, safety, and some program records. I was unable to monitor staff files and some program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located, requirements were discussed. The program's recent sanitation inspection was conducted on 3/25/26. The program received nine (9) demerits and received a superior classification. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located, requirements were discussed. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual routines (feeding/naps), large group time, transitions, toileting routines, free play and outdoor play. The following items were out of compliance, requirements were discussed for each topic: - Paper Towels Supplied - Safe Sleep Logs - Activity Plans (lesson plans) - Cots - Materials in Good Condition - Enough materials for each licensed space - Storage on Diaper Changing Surfaces Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: Fire drill and emergency drill documentation was not available for review. It was reported that current information could not be located, requirements were discussed. Incident logs were not recorded as required, the last date logged was from 1/2026; requirements were discussed. The EPR plan was last updated on 6/24/25. Please update this annually and as changes occur. Staff Records: The staff-training worksheets for staff were not completed prior to the visit. It was reported that the previous staff and training worksheets could not be located. Requirements were discussed and during the visit, we reviewed how to obtain a digital copy from our website. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Children’s Records: Eighteen (18) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. The following items were out of compliance, requirements were discussed for each topic: - Medical Reports - Immunizations - Health Care Needs Section on Application - Annual Emergency Information - Medical Action Plans - Emergency Medication Permission Forms Medication: Reported medication was monitored, requirements for medical action plans and permission administration forms were reviewed. I observed medical action plans that were over a year old and medication permission forms that were also not current/updated. Requirements for topical ointments were reviewed; I observed items without permission forms and expired ointments. Requirements for emergency medication were reviewed; emergency items do not need to be locked; they can be stored at five (5) feet or above. I observed one (1) expired EPI pen. Nutrition: The facility did not have a current menu for meals. Weapons: It was reported that the facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle is being reported for use, I was unable to monitor transportation requirements. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located. This annual inspection was due 1/28/26. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. A current activity plan (lesson plan) was not posted for space #4, #6, #10 and #11. GS 110-91(12); .0508(a) 465 Four of the five activity area(s): art/creative play, children’s books, blocks/block building, manipulatives, family living/dramatic play was not available daily. In space #5 and #6, sufficient materials were not available for children to engage in 4 out of the 5 activity areas. GS 110-91(12); .0510(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu for meals and snacks was not posted the menu was dated for the week of 4/13/26. 10A NCAC 09 .0901(b) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space #6, paper towels were not available. 15A NCAC 18A .2818(b) & (d) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not individually assigned nor identified in space #5, #6 and #7. 15A NCAC 18A .2821(b) & (c) 618 Diaper changing surfaces were not kept free of storage. In space #6, the diaper changing table surface had materials stored on top. 15A NCAC 18A .2819(b) 721 All equipment and furnishings were not in good repair. In space #4, several books were in need of replacement or repair. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Monthly fire drill records were not accessible. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #3, #4 and #6, topical ointments did not have written permission forms. In space #6, four (4) emergency medications did not have updated medical permission forms. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space #6, I observed an expired EPI pen. In space #4, I observed an expired topical ointment (diaper cream). 10A NCAC 09 .0803(1)(d) 853 Incident logs were not completed and maintained as required. Incident logs were not recorded as required, the last date logged was from 1/2026. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located. .0605(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep charts for one (1) child were not maintained for a month. .0606(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Nine (9) files did not have annual updates. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Four (4) files did not have a medical exam or health assessment on file within thirty (30) days of enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Four (4) files did not have immunization records within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Emergency drill records were not accessible. .0604(u);.0302(d)(8) 1832 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Four (4) files did not have the health care needs section completed. .0801 (a)(5) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) medical action plans were not updated annually. .0801(b) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/19/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today’s visit. A copy was left with you today prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. A follow-up visit will occur to monitor staff files and transportation. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Bowman. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov or Ebony Duncan, Supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 130 Completed Date: 5/5/2026 Age: From 0 To 5 Total Minutes: 355 Time In: 09:20 AM Time Out: 12:00 PM Time In: 03:00 PM Time Out: 06:15 PM List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance with rated license visit. Upon arrival I was greeted by Ms. Gussie Bowman, Director. I shared the reason for the visit, before the walkthrough a conversation occurred where you shared with me details about how you anticipate the visit to go. I listened to your concerns, addressed your questions and gave you reminders on rule requirements. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, children’s records, health, safety, and some program records. I was unable to monitor staff files and some program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located, requirements were discussed. The program's recent sanitation inspection was conducted on 3/25/26. The program received nine (9) demerits and received a superior classification. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located, requirements were discussed. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual routines (feeding/naps), large group time, transitions, toileting routines, free play and outdoor play. The following items were out of compliance, requirements were discussed for each topic: - Paper Towels Supplied - Safe Sleep Logs - Activity Plans (lesson plans) - Cots - Materials in Good Condition - Enough materials for each licensed space - Storage on Diaper Changing Surfaces Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: Fire drill and emergency drill documentation was not available for review. It was reported that current information could not be located, requirements were discussed. Incident logs were not recorded as required, the last date logged was from 1/2026; requirements were discussed. The EPR plan was last updated on 6/24/25. Please update this annually and as changes occur. Staff Records: The staff-training worksheets for staff were not completed prior to the visit. It was reported that the previous staff and training worksheets could not be located. Requirements were discussed and during the visit, we reviewed how to obtain a digital copy from our website. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Children’s Records: Eighteen (18) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. The following items were out of compliance, requirements were discussed for each topic: - Medical Reports - Immunizations - Health Care Needs Section on Application - Annual Emergency Information - Medical Action Plans - Emergency Medication Permission Forms Medication: Reported medication was monitored, requirements for medical action plans and permission administration forms were reviewed. I observed medical action plans that were over a year old and medication permission forms that were also not current/updated. Requirements for topical ointments were reviewed; I observed items without permission forms and expired ointments. Requirements for emergency medication were reviewed; emergency items do not need to be locked; they can be stored at five (5) feet or above. I observed one (1) expired EPI pen. Nutrition: The facility did not have a current menu for meals. Weapons: It was reported that the facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle is being reported for use, I was unable to monitor transportation requirements. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located. This annual inspection was due 1/28/26. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. A current activity plan (lesson plan) was not posted for space #4, #6, #10 and #11. GS 110-91(12); .0508(a) 465 Four of the five activity area(s): art/creative play, children’s books, blocks/block building, manipulatives, family living/dramatic play was not available daily. In space #5 and #6, sufficient materials were not available for children to engage in 4 out of the 5 activity areas. GS 110-91(12); .0510(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu for meals and snacks was not posted the menu was dated for the week of 4/13/26. 10A NCAC 09 .0901(b) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space #6, paper towels were not available. 15A NCAC 18A .2818(b) & (d) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not individually assigned nor identified in space #5, #6 and #7. 15A NCAC 18A .2821(b) & (c) 618 Diaper changing surfaces were not kept free of storage. In space #6, the diaper changing table surface had materials stored on top. 15A NCAC 18A .2819(b) 721 All equipment and furnishings were not in good repair. In space #4, several books were in need of replacement or repair. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Monthly fire drill records were not accessible. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #3, #4 and #6, topical ointments did not have written permission forms. In space #6, four (4) emergency medications did not have updated medical permission forms. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space #6, I observed an expired EPI pen. In space #4, I observed an expired topical ointment (diaper cream). 10A NCAC 09 .0803(1)(d) 853 Incident logs were not completed and maintained as required. Incident logs were not recorded as required, the last date logged was from 1/2026. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located. .0605(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep charts for one (1) child were not maintained for a month. .0606(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Nine (9) files did not have annual updates. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Four (4) files did not have a medical exam or health assessment on file within thirty (30) days of enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Four (4) files did not have immunization records within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Emergency drill records were not accessible. .0604(u);.0302(d)(8) 1832 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Four (4) files did not have the health care needs section completed. .0801 (a)(5) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) medical action plans were not updated annually. .0801(b) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/19/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today’s visit. A copy was left with you today prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. A follow-up visit will occur to monitor staff files and transportation. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Bowman. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov or Ebony Duncan, Supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 130 Completed Date: 5/5/2026 Age: From 0 To 5 Total Minutes: 355 Time In: 09:20 AM Time Out: 12:00 PM Time In: 03:00 PM Time Out: 06:15 PM List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance with rated license visit. Upon arrival I was greeted by Ms. Gussie Bowman, Director. I shared the reason for the visit, before the walkthrough a conversation occurred where you shared with me details about how you anticipate the visit to go. I listened to your concerns, addressed your questions and gave you reminders on rule requirements. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, children’s records, health, safety, and some program records. I was unable to monitor staff files and some program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located, requirements were discussed. The program's recent sanitation inspection was conducted on 3/25/26. The program received nine (9) demerits and received a superior classification. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located, requirements were discussed. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual routines (feeding/naps), large group time, transitions, toileting routines, free play and outdoor play. The following items were out of compliance, requirements were discussed for each topic: - Paper Towels Supplied - Safe Sleep Logs - Activity Plans (lesson plans) - Cots - Materials in Good Condition - Enough materials for each licensed space - Storage on Diaper Changing Surfaces Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: Fire drill and emergency drill documentation was not available for review. It was reported that current information could not be located, requirements were discussed. Incident logs were not recorded as required, the last date logged was from 1/2026; requirements were discussed. The EPR plan was last updated on 6/24/25. Please update this annually and as changes occur. Staff Records: The staff-training worksheets for staff were not completed prior to the visit. It was reported that the previous staff and training worksheets could not be located. Requirements were discussed and during the visit, we reviewed how to obtain a digital copy from our website. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Children’s Records: Eighteen (18) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. The following items were out of compliance, requirements were discussed for each topic: - Medical Reports - Immunizations - Health Care Needs Section on Application - Annual Emergency Information - Medical Action Plans - Emergency Medication Permission Forms Medication: Reported medication was monitored, requirements for medical action plans and permission administration forms were reviewed. I observed medical action plans that were over a year old and medication permission forms that were also not current/updated. Requirements for topical ointments were reviewed; I observed items without permission forms and expired ointments. Requirements for emergency medication were reviewed; emergency items do not need to be locked; they can be stored at five (5) feet or above. I observed one (1) expired EPI pen. Nutrition: The facility did not have a current menu for meals. Weapons: It was reported that the facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle is being reported for use, I was unable to monitor transportation requirements. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located. This annual inspection was due 1/28/26. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. A current activity plan (lesson plan) was not posted for space #4, #6, #10 and #11. GS 110-91(12); .0508(a) 465 Four of the five activity area(s): art/creative play, children’s books, blocks/block building, manipulatives, family living/dramatic play was not available daily. In space #5 and #6, sufficient materials were not available for children to engage in 4 out of the 5 activity areas. GS 110-91(12); .0510(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu for meals and snacks was not posted the menu was dated for the week of 4/13/26. 10A NCAC 09 .0901(b) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space #6, paper towels were not available. 15A NCAC 18A .2818(b) & (d) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not individually assigned nor identified in space #5, #6 and #7. 15A NCAC 18A .2821(b) & (c) 618 Diaper changing surfaces were not kept free of storage. In space #6, the diaper changing table surface had materials stored on top. 15A NCAC 18A .2819(b) 721 All equipment and furnishings were not in good repair. In space #4, several books were in need of replacement or repair. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Monthly fire drill records were not accessible. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #3, #4 and #6, topical ointments did not have written permission forms. In space #6, four (4) emergency medications did not have updated medical permission forms. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space #6, I observed an expired EPI pen. In space #4, I observed an expired topical ointment (diaper cream). 10A NCAC 09 .0803(1)(d) 853 Incident logs were not completed and maintained as required. Incident logs were not recorded as required, the last date logged was from 1/2026. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located. .0605(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep charts for one (1) child were not maintained for a month. .0606(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Nine (9) files did not have annual updates. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Four (4) files did not have a medical exam or health assessment on file within thirty (30) days of enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Four (4) files did not have immunization records within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Emergency drill records were not accessible. .0604(u);.0302(d)(8) 1832 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Four (4) files did not have the health care needs section completed. .0801 (a)(5) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) medical action plans were not updated annually. .0801(b) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/19/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today’s visit. A copy was left with you today prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. A follow-up visit will occur to monitor staff files and transportation. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Bowman. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov or Ebony Duncan, Supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 130 Completed Date: 5/5/2026 Age: From 0 To 5 Total Minutes: 355 Time In: 09:20 AM Time Out: 12:00 PM Time In: 03:00 PM Time Out: 06:15 PM List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance with rated license visit. Upon arrival I was greeted by Ms. Gussie Bowman, Director. I shared the reason for the visit, before the walkthrough a conversation occurred where you shared with me details about how you anticipate the visit to go. I listened to your concerns, addressed your questions and gave you reminders on rule requirements. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, children’s records, health, safety, and some program records. I was unable to monitor staff files and some program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located, requirements were discussed. The program's recent sanitation inspection was conducted on 3/25/26. The program received nine (9) demerits and received a superior classification. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located, requirements were discussed. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual routines (feeding/naps), large group time, transitions, toileting routines, free play and outdoor play. The following items were out of compliance, requirements were discussed for each topic: - Paper Towels Supplied - Safe Sleep Logs - Activity Plans (lesson plans) - Cots - Materials in Good Condition - Enough materials for each licensed space - Storage on Diaper Changing Surfaces Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: Fire drill and emergency drill documentation was not available for review. It was reported that current information could not be located, requirements were discussed. Incident logs were not recorded as required, the last date logged was from 1/2026; requirements were discussed. The EPR plan was last updated on 6/24/25. Please update this annually and as changes occur. Staff Records: The staff-training worksheets for staff were not completed prior to the visit. It was reported that the previous staff and training worksheets could not be located. Requirements were discussed and during the visit, we reviewed how to obtain a digital copy from our website. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Children’s Records: Eighteen (18) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. The following items were out of compliance, requirements were discussed for each topic: - Medical Reports - Immunizations - Health Care Needs Section on Application - Annual Emergency Information - Medical Action Plans - Emergency Medication Permission Forms Medication: Reported medication was monitored, requirements for medical action plans and permission administration forms were reviewed. I observed medical action plans that were over a year old and medication permission forms that were also not current/updated. Requirements for topical ointments were reviewed; I observed items without permission forms and expired ointments. Requirements for emergency medication were reviewed; emergency items do not need to be locked; they can be stored at five (5) feet or above. I observed one (1) expired EPI pen. Nutrition: The facility did not have a current menu for meals. Weapons: It was reported that the facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle is being reported for use, I was unable to monitor transportation requirements. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located. This annual inspection was due 1/28/26. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. A current activity plan (lesson plan) was not posted for space #4, #6, #10 and #11. GS 110-91(12); .0508(a) 465 Four of the five activity area(s): art/creative play, children’s books, blocks/block building, manipulatives, family living/dramatic play was not available daily. In space #5 and #6, sufficient materials were not available for children to engage in 4 out of the 5 activity areas. GS 110-91(12); .0510(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu for meals and snacks was not posted the menu was dated for the week of 4/13/26. 10A NCAC 09 .0901(b) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space #6, paper towels were not available. 15A NCAC 18A .2818(b) & (d) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not individually assigned nor identified in space #5, #6 and #7. 15A NCAC 18A .2821(b) & (c) 618 Diaper changing surfaces were not kept free of storage. In space #6, the diaper changing table surface had materials stored on top. 15A NCAC 18A .2819(b) 721 All equipment and furnishings were not in good repair. In space #4, several books were in need of replacement or repair. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Monthly fire drill records were not accessible. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #3, #4 and #6, topical ointments did not have written permission forms. In space #6, four (4) emergency medications did not have updated medical permission forms. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space #6, I observed an expired EPI pen. In space #4, I observed an expired topical ointment (diaper cream). 10A NCAC 09 .0803(1)(d) 853 Incident logs were not completed and maintained as required. Incident logs were not recorded as required, the last date logged was from 1/2026. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located. .0605(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep charts for one (1) child were not maintained for a month. .0606(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Nine (9) files did not have annual updates. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Four (4) files did not have a medical exam or health assessment on file within thirty (30) days of enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Four (4) files did not have immunization records within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Emergency drill records were not accessible. .0604(u);.0302(d)(8) 1832 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Four (4) files did not have the health care needs section completed. .0801 (a)(5) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) medical action plans were not updated annually. .0801(b) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/19/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today’s visit. A copy was left with you today prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. A follow-up visit will occur to monitor staff files and transportation. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Bowman. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov or Ebony Duncan, Supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 130 Completed Date: 5/5/2026 Age: From 0 To 5 Total Minutes: 355 Time In: 09:20 AM Time Out: 12:00 PM Time In: 03:00 PM Time Out: 06:15 PM List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance with rated license visit. Upon arrival I was greeted by Ms. Gussie Bowman, Director. I shared the reason for the visit, before the walkthrough a conversation occurred where you shared with me details about how you anticipate the visit to go. I listened to your concerns, addressed your questions and gave you reminders on rule requirements. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, children’s records, health, safety, and some program records. I was unable to monitor staff files and some program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located, requirements were discussed. The program's recent sanitation inspection was conducted on 3/25/26. The program received nine (9) demerits and received a superior classification. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located, requirements were discussed. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual routines (feeding/naps), large group time, transitions, toileting routines, free play and outdoor play. The following items were out of compliance, requirements were discussed for each topic: - Paper Towels Supplied - Safe Sleep Logs - Activity Plans (lesson plans) - Cots - Materials in Good Condition - Enough materials for each licensed space - Storage on Diaper Changing Surfaces Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: Fire drill and emergency drill documentation was not available for review. It was reported that current information could not be located, requirements were discussed. Incident logs were not recorded as required, the last date logged was from 1/2026; requirements were discussed. The EPR plan was last updated on 6/24/25. Please update this annually and as changes occur. Staff Records: The staff-training worksheets for staff were not completed prior to the visit. It was reported that the previous staff and training worksheets could not be located. Requirements were discussed and during the visit, we reviewed how to obtain a digital copy from our website. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Children’s Records: Eighteen (18) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. The following items were out of compliance, requirements were discussed for each topic: - Medical Reports - Immunizations - Health Care Needs Section on Application - Annual Emergency Information - Medical Action Plans - Emergency Medication Permission Forms Medication: Reported medication was monitored, requirements for medical action plans and permission administration forms were reviewed. I observed medical action plans that were over a year old and medication permission forms that were also not current/updated. Requirements for topical ointments were reviewed; I observed items without permission forms and expired ointments. Requirements for emergency medication were reviewed; emergency items do not need to be locked; they can be stored at five (5) feet or above. I observed one (1) expired EPI pen. Nutrition: The facility did not have a current menu for meals. Weapons: It was reported that the facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle is being reported for use, I was unable to monitor transportation requirements. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program's last fire inspection on file with DCDEE was completed on 1/28/25. It was reported that current information could not be located. This annual inspection was due 1/28/26. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. A current activity plan (lesson plan) was not posted for space #4, #6, #10 and #11. GS 110-91(12); .0508(a) 465 Four of the five activity area(s): art/creative play, children’s books, blocks/block building, manipulatives, family living/dramatic play was not available daily. In space #5 and #6, sufficient materials were not available for children to engage in 4 out of the 5 activity areas. GS 110-91(12); .0510(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu for meals and snacks was not posted the menu was dated for the week of 4/13/26. 10A NCAC 09 .0901(b) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space #6, paper towels were not available. 15A NCAC 18A .2818(b) & (d) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not individually assigned nor identified in space #5, #6 and #7. 15A NCAC 18A .2821(b) & (c) 618 Diaper changing surfaces were not kept free of storage. In space #6, the diaper changing table surface had materials stored on top. 15A NCAC 18A .2819(b) 721 All equipment and furnishings were not in good repair. In space #4, several books were in need of replacement or repair. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Monthly fire drill records were not accessible. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #3, #4 and #6, topical ointments did not have written permission forms. In space #6, four (4) emergency medications did not have updated medical permission forms. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space #6, I observed an expired EPI pen. In space #4, I observed an expired topical ointment (diaper cream). 10A NCAC 09 .0803(1)(d) 853 Incident logs were not completed and maintained as required. Incident logs were not recorded as required, the last date logged was from 1/2026. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection that was completed and on file was dated for 2/4/26. It was reported that current information could not be located. .0605(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep charts for one (1) child were not maintained for a month. .0606(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Nine (9) files did not have annual updates. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Four (4) files did not have a medical exam or health assessment on file within thirty (30) days of enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Four (4) files did not have immunization records within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Emergency drill records were not accessible. .0604(u);.0302(d)(8) 1832 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Four (4) files did not have the health care needs section completed. .0801 (a)(5) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) medical action plans were not updated annually. .0801(b) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/19/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today’s visit. A copy was left with you today prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. A follow-up visit will occur to monitor staff files and transportation. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Bowman. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov or Ebony Duncan, Supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: 0426-266L Visit Date: 4/27/2026 Number Present: 133 Completed Date: 4/27/2026 Age: From 0 To 11 Total Minutes: 120 Time In: 02:10 PM Time Out: 04:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s visit was to obtain information related to a self-report received by the Division. There is a concern that a child did not receive adequate supervision. A child was left unattended on the playground. During today’s visit Director, Gussie Bowman and Assistant Director, Chaquandra Campbell assisted me with today’s visit. During the visit, I discussed the information with Ms. Bowman and Ms. Campbell along with additional staff members. - It was reported that a staff member had notified Ms. Campbell of the child being left unattended on the afternoon of 4/15/26. - The staff member who found the child shared the child was in a fenced area and the child was not hurt or distressed. - The staff member shared that as they walked by, they saw the child at the gate and the child was trying to reach for the door or get someone’s attention. - It was shared that the school-age children had just transitioned outdoors and that the 2-year-old child had been left unattended for no more than five (5) minutes due to multiple transitions of groups going outdoors in the afternoon. - It was reported that the staff member notified Ms. Cambell and that the child remained in their group until they were picked up shortly after. - It was shared that once information was received about the incident, more information was needed and it was gathered within the next few days. - The family was not notified of the incident by the teacher on the same day. - It was reported that the family was notified once more information was obtained such as how long and who was supposed to be with the child. - It was reported that after reviewing the face to name sheets, that the error of children being moved and proper documentation did not occur. - The incident was reviewed with the director and team lead, a self-report was created and sent to DCDEE following the incident. Based on information obtained, the following was determined: - Proper supervision did not occur on 4/15/26, a 2-year-old child was left outdoors on the playground used by 2-year-old children for approximately (five) 5 minutes. Findings: Based on interviews and observations a child did not receive adequate supervision, this is substantiated. I conducted a walk-through of the center. Supervision, staff/child ratios, adequate/approved space and permit restrictions were observed in compliance today. The children were observed participating in nap/quiet time, transitions, afternoon snack, departure and outdoor play. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A 2-year-old child was left unattended on the playground for approximately five (5) minutes. .1801(a)(1-5) On or before 5/11/26, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violation was corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. A compliance letter template was left with you, email the information to: abigail.avalos@dhhs.nc.gov Technical Assistance: I shared the importance of supervision, the requirements in rule, and how to prevent this from occurring again. Staff should identify each child by conducting name to face at each threshold of a door whether the transition is indoors or outdoors. In addition, I reviewed to document accurate times that children are being signed out, switched over to other rooms, and departing for the day. I reviewed the requirements around supervision and to review this with all staff at orientation and frequently in staff meetings; as well as, individual evaluations to ensure that adequate supervision of children is taking place at all times. The following must be in compliance at all times: 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS: (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. Please look into equipping staff with information/training that highlights the importance of playground supervision. Visit the CCRI training catalog and ProSolutions for trainings on supervision and transitions and have staff re-trained on what the requirements are for adequate supervision and meaningful and purposeful transitions. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings with you, Ms. Bowman. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov or Ebony Duncan, Supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1003 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 6/16/2025 Number Present: 129 Completed Date: 6/16/2025 Age: From 0 To 10 Total Minutes: 70 Time In: 11:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements for an administrative action follow-up visit. The DCDEE mailed a Written Warning to this facility on 4/9/25. Upon arrival I was greeted by Ms. Victoria Scott, Director of another site. I then met with Ms. Marquita Huntley, and I shared the reason for the visit and you were able to assist me. This facility received the mailed Written Warning on 4/14/25. On 4/10/24, I notified you via phone that the action was mailed and we reviewed the content of the action. The appeal deadline was on 5/9/25, an appeal was not filed. Administrative Action: The administrative action was posted along with the cover letter in a location visible to parents and visitors. I reminded you that this needs to be posted for three (3) months. The stipulations set forth in the corrective action plan were reviewed: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(13) & Child Care Rule 10A NCAC 09 .1003(g) regarding supervision • Child Care Rule 10A NCAC 09 .1003(g) regarding safe procedures for transportation • Child Care Rule 10A NCAC 09 .2506(d)(1-3) regarding adequate supervision for school-age children • Sanitation Rule 15A NCAC 18A .2815 regarding water supply 2. Schedule a supervision training for ALL staff members, this is a mandatory training. 3. Develop a written plan for achieving compliance with transportation requirements. 4. A mandatory staff meeting shall be conducted to discuss the approved written procedures listed above. During the visit we reviewed the following corrective action plan items and the status of each item: 1. Maintaining compliance with all applicable items, all items during today’s visit were in compliance. 2. Supervision training was completed on 5/21/25. 3. The written plan for achieving compliance with transportation requirements was completed on 6/4/25. 4. The mandatory staff meeting you will have with all your staff needs to be completed on or before 6/20/25. It was reported that you have the meeting scheduled for tomorrow, 6/17/25. Observations: The following items were monitored during the visit: supervision of children, discipline, nurture/care of children, staff/child ratio, group size, licensed capacity, permit restriction, CPR training, First Aid training, ITS-SIDS training, and criminal background checks/reassessments. In space #2, the teacher present with the infants did not have an ITS-SIDS certification, this was reviewed and corrected during the visit. The children were observed participating in individual routines, nap/quiet time, transitions, bathroom routines, and free play. Space #10 was on a field trip. The violation cited was corrected during the visit, therefore no further action is required. Violation Number Comment Rule 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The teacher in space #2, did not have an ITS-SIDS certificate. .01102 (f) Compliance History: The program’s compliance history was eighty-seven percent (87%) prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .2506 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 6/16/2025 Number Present: 129 Completed Date: 6/16/2025 Age: From 0 To 10 Total Minutes: 70 Time In: 11:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements for an administrative action follow-up visit. The DCDEE mailed a Written Warning to this facility on 4/9/25. Upon arrival I was greeted by Ms. Victoria Scott, Director of another site. I then met with Ms. Marquita Huntley, and I shared the reason for the visit and you were able to assist me. This facility received the mailed Written Warning on 4/14/25. On 4/10/24, I notified you via phone that the action was mailed and we reviewed the content of the action. The appeal deadline was on 5/9/25, an appeal was not filed. Administrative Action: The administrative action was posted along with the cover letter in a location visible to parents and visitors. I reminded you that this needs to be posted for three (3) months. The stipulations set forth in the corrective action plan were reviewed: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(13) & Child Care Rule 10A NCAC 09 .1003(g) regarding supervision • Child Care Rule 10A NCAC 09 .1003(g) regarding safe procedures for transportation • Child Care Rule 10A NCAC 09 .2506(d)(1-3) regarding adequate supervision for school-age children • Sanitation Rule 15A NCAC 18A .2815 regarding water supply 2. Schedule a supervision training for ALL staff members, this is a mandatory training. 3. Develop a written plan for achieving compliance with transportation requirements. 4. A mandatory staff meeting shall be conducted to discuss the approved written procedures listed above. During the visit we reviewed the following corrective action plan items and the status of each item: 1. Maintaining compliance with all applicable items, all items during today’s visit were in compliance. 2. Supervision training was completed on 5/21/25. 3. The written plan for achieving compliance with transportation requirements was completed on 6/4/25. 4. The mandatory staff meeting you will have with all your staff needs to be completed on or before 6/20/25. It was reported that you have the meeting scheduled for tomorrow, 6/17/25. Observations: The following items were monitored during the visit: supervision of children, discipline, nurture/care of children, staff/child ratio, group size, licensed capacity, permit restriction, CPR training, First Aid training, ITS-SIDS training, and criminal background checks/reassessments. In space #2, the teacher present with the infants did not have an ITS-SIDS certification, this was reviewed and corrected during the visit. The children were observed participating in individual routines, nap/quiet time, transitions, bathroom routines, and free play. Space #10 was on a field trip. The violation cited was corrected during the visit, therefore no further action is required. Violation Number Comment Rule 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The teacher in space #2, did not have an ITS-SIDS certificate. .01102 (f) Compliance History: The program’s compliance history was eighty-seven percent (87%) prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 6/16/2025 Number Present: 129 Completed Date: 6/16/2025 Age: From 0 To 10 Total Minutes: 70 Time In: 11:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements for an administrative action follow-up visit. The DCDEE mailed a Written Warning to this facility on 4/9/25. Upon arrival I was greeted by Ms. Victoria Scott, Director of another site. I then met with Ms. Marquita Huntley, and I shared the reason for the visit and you were able to assist me. This facility received the mailed Written Warning on 4/14/25. On 4/10/24, I notified you via phone that the action was mailed and we reviewed the content of the action. The appeal deadline was on 5/9/25, an appeal was not filed. Administrative Action: The administrative action was posted along with the cover letter in a location visible to parents and visitors. I reminded you that this needs to be posted for three (3) months. The stipulations set forth in the corrective action plan were reviewed: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(13) & Child Care Rule 10A NCAC 09 .1003(g) regarding supervision • Child Care Rule 10A NCAC 09 .1003(g) regarding safe procedures for transportation • Child Care Rule 10A NCAC 09 .2506(d)(1-3) regarding adequate supervision for school-age children • Sanitation Rule 15A NCAC 18A .2815 regarding water supply 2. Schedule a supervision training for ALL staff members, this is a mandatory training. 3. Develop a written plan for achieving compliance with transportation requirements. 4. A mandatory staff meeting shall be conducted to discuss the approved written procedures listed above. During the visit we reviewed the following corrective action plan items and the status of each item: 1. Maintaining compliance with all applicable items, all items during today’s visit were in compliance. 2. Supervision training was completed on 5/21/25. 3. The written plan for achieving compliance with transportation requirements was completed on 6/4/25. 4. The mandatory staff meeting you will have with all your staff needs to be completed on or before 6/20/25. It was reported that you have the meeting scheduled for tomorrow, 6/17/25. Observations: The following items were monitored during the visit: supervision of children, discipline, nurture/care of children, staff/child ratio, group size, licensed capacity, permit restriction, CPR training, First Aid training, ITS-SIDS training, and criminal background checks/reassessments. In space #2, the teacher present with the infants did not have an ITS-SIDS certification, this was reviewed and corrected during the visit. The children were observed participating in individual routines, nap/quiet time, transitions, bathroom routines, and free play. Space #10 was on a field trip. The violation cited was corrected during the visit, therefore no further action is required. Violation Number Comment Rule 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The teacher in space #2, did not have an ITS-SIDS certificate. .01102 (f) Compliance History: The program’s compliance history was eighty-seven percent (87%) prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: 0525-080L Visit Date: 5/16/2025 Number Present: 126 Completed Date: 5/16/2025 Age: From 0 To 5 Total Minutes: 155 Time In: 11:00 AM Time Out: 01:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. There are concerns that proper procedures are not being followed for children with food allergies. Upon arrival, I was greeted by you Ms. Marquita Huntley, Director. I shared the reason for the visit and reviewed the complaint allegation with you and gave you a chance to respond. Interview Findings: The following was reported regarding the allegation: - On 5/2/25, a two-year-old child was given a known allergen (egg) at lunch time. - The child consumed a veggie burger which contained eggs. The veggie burger was on an unlabeled plate. - It was reported that the staff noticed that another child had received the child's lunch (turkey wrap) and immediately removed the plates however the child had already taken a bite of the veggie burger. - It was reported that the child started to show symptoms of a stomachache and coughing. Staff then noticed the child's eyes were red and contacted you to inform you of the symptoms. - Once you were notified, it was reported that a review of the ingredients on the veggie burger were reviewed where eggs were part of the ingredient list. - You administered the child’s EPI pen, you notified 911, the family and your district manager. - After the incident, it was reported that you reached out to the family and also met with them to go over their concerns. - It was reported that it is now a requirement to label children's plates, specifically those with allergens and dietary restrictions. - It was also reported that an ingredient binder will be put together to have a reference of ingredients in each item that will be served. - Per the family's request, the two-year-old child is sitting alone at their own table for lunch and now has meals from home. - Policies on food safety and allergies were reviewed with the child's teachers and staff who assist in the kitchen. I interviewed additional staff members. All staff members verified that the incident on 5/2/25 did occur, where a two-year-old child was given a known allergen (egg). The additional interviews shared the following details: - On 5/2/25, two (2) staff members were preparing for lunch in the child's classroom. One (1) teacher was beginning to pass out plates in which were reported to not being labeled. - Earlier that day a headcount was gathered on the number of lunches needed and if any lunches with allergens and dietary restrictions were need, in which were reported by the teachers to the staff member gathering the details. - After passing out the plates, the other staff member noticed that a child received a lunch that didn’t belong to them and they immediately removed their plate. The lunch that was removed belonged to the two-year-old child who had severe allergens. - The two-year-old child with allergies received a veggie burger for lunch and had taken a bite. Staff reported that they were unaware of any allergens in the veggie burger and that the plates were not labeled. - Staff reported that once they removed the plates they then received the proper lunches for both children and gave the two-year-old child a turkey wrap and monitored them for any symptoms. - It was reported that the child was sharing they had a stomachache and after more monitoring, they noticed coughing and red eyes. - The director was notified of the symptoms and the child received a dose of Epinephrine. I reviewed with all individuals interviewed that per child care rules medical action plans need to be completed and maintained on file and updated as changes occur and on an annual basis. I also reviewed that allergy postings need to be in the meal prep area and where the children eat. I reviewed with staff that proper reporting and labeling of children's meals needs to occur. Observations: During the visit, I was able to review and observe the following: - The incident report regarding the incident on 5/2/25. - The child’s file and the medication action plan. I gave you reminders on having complete and current medical action plans. - I observed postings of children’s allergies in the kitchen and in the classroom. - I observed the staff’s training files. - I observed lunch being prepared in the kitchen. - I observed lunch in the classroom, there were two (2) staff members with fifteen (15) children present. The children were using five (5) tables, and the child with severe allergies was sitting at a separate table with their lunch from home. Findings: Based on interviews and observations the allegations that, “There are concerns that proper procedures are not being followed for children with food allergies.” is substantiated. I conducted a walk-through of the center. Supervision, staff/child ratios, adequate/approved space and permit restrictions were observed in compliance. The children were observed participating in individual routines, lunch time and nap/quiet time. There were one hundred and twenty-six (126) children present. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On 5/2/25, a two-year-old child was given an allergen. 10A NCAC 09 .0601(a) Corrective Action Plan: On or before 5/30/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violation was corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please ensure that all these components are in your compliance letter: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Describe how you will prevent the recurrence of each violation (you need to specify how you will prevent the violation • from re-occurring) • Sign with your signature Please email the information to: abigail.avalos@dhhs.nc.gov Technical Assistance: A printout of rule reminders around Medical Action Plans and Nutrition Requirements was left with you today. I also reviewed to have staff complete the health and safety training, “Prevention of and response to emergencies due to food and allergic reactions”. I suggest reaching out to your child care health consultants in Mecklenburg County to inquire about trainings for your staff regarding allergens in the child care setting along with EPI pen administration. The website to visit to find your health consultant and for more resources can be located at their website here: https://healthychildcare.unc.edu/ When you conduct your staff meetings and individual staff evaluations please review your emergency care plan, medical action plans for children, and procedures that your facility has established to maintain a safe environment. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0803 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/6/2025 Number Present: 137 Completed Date: 5/6/2025 Age: From 0 To 5 Total Minutes: 374 Time In: 09:30 AM Time Out: 01:50 PM Time In: 02:51 PM Time Out: 04:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. Marquita Huntley, Director. I shared the reason for the visit and you were able to assist me. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, staff and children’s records, health, safety, and program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. As a reminder, the fire inspection needs to be completed annually and the form for the fire inspector to use is located on our website under the provider tab and provider documents. Once the inspection is complete, please send me a copy of the report within seven (7) days. The program's recent sanitation inspection was conducted on 2/27/25. The program received seven (7) demerits and received a superior classification. The last playground inspection was completed on 5/5/25. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in morning drop off, individual routines (feeding/naps), literacy activities in large groups, transitions, free play and outdoor play. I observed staff engaged with children completing small group activities with shape recognition, color sorting and toileting routines. In space #1 and #3 I observed the refrigerator temperatures exceed forty-five (45) degrees. In space #3, I observed an expired diaper cream, this was removed during the visit. In space #6, I observed two-year-olds and three-year-olds engaged in a screen time activity, upon entrance to the classroom the iPad was taken down and the children were re-directed to another activity. I reviewed the requirements and to not offer screen time to children under three-years-old. It was reported that the children were watching a read-a-loud, however this is considered screen time if they are watching the read-a-loud. In space #8, I observed the screen log being documented on the back of the screen log template, I shared that all components need to be documented including the developmental domain. I also shared where to find copies of the screen log on our website. This space had peeled section on the back wall (blue) in need of repair. During the walkthrough, I observed a “roof access” labeled door, this door is unlocked where inside is storage of infant car seats. At the bottom of the shelfing, I observed three (3) paint cans, I reviewed to remove the items and place them in a space that is locked and inaccessible. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: The last fire drill was conducted on 4/18/25 and the last emergency drill was conducted on 3/4/25. An incident report did not include all the information required, a signature was not obtained from the parent. It was reported that a signature will be obtained this afternoon at pickup. The EPR plan was last updated in 2018, the EPR also had a “draft” watermark on each page, we reviewed that this needs to be updated to reflect all current information. Please update your EPR plan as needed and at minimum annually. Staff Records: The staff-training worksheet for new staff was completed during the visit. There were two (2) new staff files to review. The staff/training worksheets were not updated since 12/13/2024. I used some of the copies from 12/13/24 to complete a file review for two (2) additional staff files. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Certificates for trainings taken were not available for review in each staff file that was monitored. Two (2) staff did not have updated annual staff development plans. One (1) staff file did not complete the health and safety trainings within one year of employment. Children’s Records: Fourteen (14) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. Medication: Reported medication was monitored, there were three (3) medical action plans and permission administration forms that were missing information including signatures from parents and information regarding the chronic condition. We reviewed the requirements and to place the updated forms in the child’s file and a copy in the child’s classroom. Nutrition: The facility followed childcare meal pattern requirements. Weapons: You reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Two (2) vehicles were monitored; transportation requirements were in compliance. Violation Number Comment Rule 544 Screen time was offered to children under three years of age. In space #6, I observed children who were two-years old engaged in a screen activity. .0510(f) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In space #1, the refrigerator read fifty-two (52) degrees. In space #2, the refrigerator read fifty (50) degrees. 15A NCAC 18A .2806(j)(2) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #8, I observed the blue wall with a large section peeled. 15A NCAC 18A .2825(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I observed three (3) cans of paint in an unlocked closet. .2820(b) 843 A drug or medicine was administered after its expiration date. In space #3, I observed an expired diaper cream. 10A NCAC 09 .0803(1)(d) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report did not include all information required , a signature was not obtained from the parent. .0802 (e) 1054 Documentation of staff's on-going training was not on file and/or was not current . Certificates for trainings taken were not available for review in each staff file. 10A NCAC 09 .1106(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff did not have updated annual staff development plans. 10A NCAC 09 .0514(f) 1821 The EPR Plan did not include the date of the last revision of the plan. The date of the last revision plan was in 2018. .0607(d)(8) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) MAP's were reviewed, information was missing from the forms and not completed entirely. .0801(b) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff file did not complete the health and safety trainings within one year of employment. .1102(a) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/20/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Describe how you will prevent the reoccurrence of each violation (you need to specify how you will prevent the violation from re-occurring) • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-three percent (83%) prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Rated License Information: Hold harmless has been extended until the new QRIS (Quality Rating and Improvement System) is implemented, this is also known as SB 425 (Senate Bill 425). Providers in Cohort #1 are not required to go any further with a rated license assessment unless requested, and providers in Cohort #2 do not need to start their preparation year unless a rated license assessment is requested. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0514 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/6/2025 Number Present: 137 Completed Date: 5/6/2025 Age: From 0 To 5 Total Minutes: 374 Time In: 09:30 AM Time Out: 01:50 PM Time In: 02:51 PM Time Out: 04:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. Marquita Huntley, Director. I shared the reason for the visit and you were able to assist me. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, staff and children’s records, health, safety, and program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. As a reminder, the fire inspection needs to be completed annually and the form for the fire inspector to use is located on our website under the provider tab and provider documents. Once the inspection is complete, please send me a copy of the report within seven (7) days. The program's recent sanitation inspection was conducted on 2/27/25. The program received seven (7) demerits and received a superior classification. The last playground inspection was completed on 5/5/25. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in morning drop off, individual routines (feeding/naps), literacy activities in large groups, transitions, free play and outdoor play. I observed staff engaged with children completing small group activities with shape recognition, color sorting and toileting routines. In space #1 and #3 I observed the refrigerator temperatures exceed forty-five (45) degrees. In space #3, I observed an expired diaper cream, this was removed during the visit. In space #6, I observed two-year-olds and three-year-olds engaged in a screen time activity, upon entrance to the classroom the iPad was taken down and the children were re-directed to another activity. I reviewed the requirements and to not offer screen time to children under three-years-old. It was reported that the children were watching a read-a-loud, however this is considered screen time if they are watching the read-a-loud. In space #8, I observed the screen log being documented on the back of the screen log template, I shared that all components need to be documented including the developmental domain. I also shared where to find copies of the screen log on our website. This space had peeled section on the back wall (blue) in need of repair. During the walkthrough, I observed a “roof access” labeled door, this door is unlocked where inside is storage of infant car seats. At the bottom of the shelfing, I observed three (3) paint cans, I reviewed to remove the items and place them in a space that is locked and inaccessible. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: The last fire drill was conducted on 4/18/25 and the last emergency drill was conducted on 3/4/25. An incident report did not include all the information required, a signature was not obtained from the parent. It was reported that a signature will be obtained this afternoon at pickup. The EPR plan was last updated in 2018, the EPR also had a “draft” watermark on each page, we reviewed that this needs to be updated to reflect all current information. Please update your EPR plan as needed and at minimum annually. Staff Records: The staff-training worksheet for new staff was completed during the visit. There were two (2) new staff files to review. The staff/training worksheets were not updated since 12/13/2024. I used some of the copies from 12/13/24 to complete a file review for two (2) additional staff files. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Certificates for trainings taken were not available for review in each staff file that was monitored. Two (2) staff did not have updated annual staff development plans. One (1) staff file did not complete the health and safety trainings within one year of employment. Children’s Records: Fourteen (14) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. Medication: Reported medication was monitored, there were three (3) medical action plans and permission administration forms that were missing information including signatures from parents and information regarding the chronic condition. We reviewed the requirements and to place the updated forms in the child’s file and a copy in the child’s classroom. Nutrition: The facility followed childcare meal pattern requirements. Weapons: You reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Two (2) vehicles were monitored; transportation requirements were in compliance. Violation Number Comment Rule 544 Screen time was offered to children under three years of age. In space #6, I observed children who were two-years old engaged in a screen activity. .0510(f) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In space #1, the refrigerator read fifty-two (52) degrees. In space #2, the refrigerator read fifty (50) degrees. 15A NCAC 18A .2806(j)(2) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #8, I observed the blue wall with a large section peeled. 15A NCAC 18A .2825(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I observed three (3) cans of paint in an unlocked closet. .2820(b) 843 A drug or medicine was administered after its expiration date. In space #3, I observed an expired diaper cream. 10A NCAC 09 .0803(1)(d) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report did not include all information required , a signature was not obtained from the parent. .0802 (e) 1054 Documentation of staff's on-going training was not on file and/or was not current . Certificates for trainings taken were not available for review in each staff file. 10A NCAC 09 .1106(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff did not have updated annual staff development plans. 10A NCAC 09 .0514(f) 1821 The EPR Plan did not include the date of the last revision of the plan. The date of the last revision plan was in 2018. .0607(d)(8) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) MAP's were reviewed, information was missing from the forms and not completed entirely. .0801(b) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff file did not complete the health and safety trainings within one year of employment. .1102(a) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/20/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Describe how you will prevent the reoccurrence of each violation (you need to specify how you will prevent the violation from re-occurring) • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-three percent (83%) prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Rated License Information: Hold harmless has been extended until the new QRIS (Quality Rating and Improvement System) is implemented, this is also known as SB 425 (Senate Bill 425). Providers in Cohort #1 are not required to go any further with a rated license assessment unless requested, and providers in Cohort #2 do not need to start their preparation year unless a rated license assessment is requested. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1106 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/6/2025 Number Present: 137 Completed Date: 5/6/2025 Age: From 0 To 5 Total Minutes: 374 Time In: 09:30 AM Time Out: 01:50 PM Time In: 02:51 PM Time Out: 04:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. Marquita Huntley, Director. I shared the reason for the visit and you were able to assist me. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, staff and children’s records, health, safety, and program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. As a reminder, the fire inspection needs to be completed annually and the form for the fire inspector to use is located on our website under the provider tab and provider documents. Once the inspection is complete, please send me a copy of the report within seven (7) days. The program's recent sanitation inspection was conducted on 2/27/25. The program received seven (7) demerits and received a superior classification. The last playground inspection was completed on 5/5/25. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in morning drop off, individual routines (feeding/naps), literacy activities in large groups, transitions, free play and outdoor play. I observed staff engaged with children completing small group activities with shape recognition, color sorting and toileting routines. In space #1 and #3 I observed the refrigerator temperatures exceed forty-five (45) degrees. In space #3, I observed an expired diaper cream, this was removed during the visit. In space #6, I observed two-year-olds and three-year-olds engaged in a screen time activity, upon entrance to the classroom the iPad was taken down and the children were re-directed to another activity. I reviewed the requirements and to not offer screen time to children under three-years-old. It was reported that the children were watching a read-a-loud, however this is considered screen time if they are watching the read-a-loud. In space #8, I observed the screen log being documented on the back of the screen log template, I shared that all components need to be documented including the developmental domain. I also shared where to find copies of the screen log on our website. This space had peeled section on the back wall (blue) in need of repair. During the walkthrough, I observed a “roof access” labeled door, this door is unlocked where inside is storage of infant car seats. At the bottom of the shelfing, I observed three (3) paint cans, I reviewed to remove the items and place them in a space that is locked and inaccessible. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: The last fire drill was conducted on 4/18/25 and the last emergency drill was conducted on 3/4/25. An incident report did not include all the information required, a signature was not obtained from the parent. It was reported that a signature will be obtained this afternoon at pickup. The EPR plan was last updated in 2018, the EPR also had a “draft” watermark on each page, we reviewed that this needs to be updated to reflect all current information. Please update your EPR plan as needed and at minimum annually. Staff Records: The staff-training worksheet for new staff was completed during the visit. There were two (2) new staff files to review. The staff/training worksheets were not updated since 12/13/2024. I used some of the copies from 12/13/24 to complete a file review for two (2) additional staff files. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Certificates for trainings taken were not available for review in each staff file that was monitored. Two (2) staff did not have updated annual staff development plans. One (1) staff file did not complete the health and safety trainings within one year of employment. Children’s Records: Fourteen (14) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. Medication: Reported medication was monitored, there were three (3) medical action plans and permission administration forms that were missing information including signatures from parents and information regarding the chronic condition. We reviewed the requirements and to place the updated forms in the child’s file and a copy in the child’s classroom. Nutrition: The facility followed childcare meal pattern requirements. Weapons: You reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Two (2) vehicles were monitored; transportation requirements were in compliance. Violation Number Comment Rule 544 Screen time was offered to children under three years of age. In space #6, I observed children who were two-years old engaged in a screen activity. .0510(f) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In space #1, the refrigerator read fifty-two (52) degrees. In space #2, the refrigerator read fifty (50) degrees. 15A NCAC 18A .2806(j)(2) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #8, I observed the blue wall with a large section peeled. 15A NCAC 18A .2825(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I observed three (3) cans of paint in an unlocked closet. .2820(b) 843 A drug or medicine was administered after its expiration date. In space #3, I observed an expired diaper cream. 10A NCAC 09 .0803(1)(d) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report did not include all information required , a signature was not obtained from the parent. .0802 (e) 1054 Documentation of staff's on-going training was not on file and/or was not current . Certificates for trainings taken were not available for review in each staff file. 10A NCAC 09 .1106(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff did not have updated annual staff development plans. 10A NCAC 09 .0514(f) 1821 The EPR Plan did not include the date of the last revision of the plan. The date of the last revision plan was in 2018. .0607(d)(8) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) MAP's were reviewed, information was missing from the forms and not completed entirely. .0801(b) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff file did not complete the health and safety trainings within one year of employment. .1102(a) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/20/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Describe how you will prevent the reoccurrence of each violation (you need to specify how you will prevent the violation from re-occurring) • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-three percent (83%) prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Rated License Information: Hold harmless has been extended until the new QRIS (Quality Rating and Improvement System) is implemented, this is also known as SB 425 (Senate Bill 425). Providers in Cohort #1 are not required to go any further with a rated license assessment unless requested, and providers in Cohort #2 do not need to start their preparation year unless a rated license assessment is requested. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 5/6/2025 Number Present: 137 Completed Date: 5/6/2025 Age: From 0 To 5 Total Minutes: 374 Time In: 09:30 AM Time Out: 01:50 PM Time In: 02:51 PM Time Out: 04:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced annual compliance visit. Upon arrival I was greeted by Ms. Marquita Huntley, Director. I shared the reason for the visit and you were able to assist me. Permit Information: The program currently operates with a Four-Star Center License effective 9/1/17. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, staff and children’s records, health, safety, and program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 1/28/25. As a reminder, the fire inspection needs to be completed annually and the form for the fire inspector to use is located on our website under the provider tab and provider documents. Once the inspection is complete, please send me a copy of the report within seven (7) days. The program's recent sanitation inspection was conducted on 2/27/25. The program received seven (7) demerits and received a superior classification. The last playground inspection was completed on 5/5/25. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in morning drop off, individual routines (feeding/naps), literacy activities in large groups, transitions, free play and outdoor play. I observed staff engaged with children completing small group activities with shape recognition, color sorting and toileting routines. In space #1 and #3 I observed the refrigerator temperatures exceed forty-five (45) degrees. In space #3, I observed an expired diaper cream, this was removed during the visit. In space #6, I observed two-year-olds and three-year-olds engaged in a screen time activity, upon entrance to the classroom the iPad was taken down and the children were re-directed to another activity. I reviewed the requirements and to not offer screen time to children under three-years-old. It was reported that the children were watching a read-a-loud, however this is considered screen time if they are watching the read-a-loud. In space #8, I observed the screen log being documented on the back of the screen log template, I shared that all components need to be documented including the developmental domain. I also shared where to find copies of the screen log on our website. This space had peeled section on the back wall (blue) in need of repair. During the walkthrough, I observed a “roof access” labeled door, this door is unlocked where inside is storage of infant car seats. At the bottom of the shelfing, I observed three (3) paint cans, I reviewed to remove the items and place them in a space that is locked and inaccessible. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Program Records: The last fire drill was conducted on 4/18/25 and the last emergency drill was conducted on 3/4/25. An incident report did not include all the information required, a signature was not obtained from the parent. It was reported that a signature will be obtained this afternoon at pickup. The EPR plan was last updated in 2018, the EPR also had a “draft” watermark on each page, we reviewed that this needs to be updated to reflect all current information. Please update your EPR plan as needed and at minimum annually. Staff Records: The staff-training worksheet for new staff was completed during the visit. There were two (2) new staff files to review. The staff/training worksheets were not updated since 12/13/2024. I used some of the copies from 12/13/24 to complete a file review for two (2) additional staff files. As a reminder, staff and training worksheets need to be updated as changes occur and they need to be made available for review by a DCDEE representative when requested. Certificates for trainings taken were not available for review in each staff file that was monitored. Two (2) staff did not have updated annual staff development plans. One (1) staff file did not complete the health and safety trainings within one year of employment. Children’s Records: Fourteen (14) children’s files were reviewed, please refer to the children’s worksheet to review which files were monitored. Medication: Reported medication was monitored, there were three (3) medical action plans and permission administration forms that were missing information including signatures from parents and information regarding the chronic condition. We reviewed the requirements and to place the updated forms in the child’s file and a copy in the child’s classroom. Nutrition: The facility followed childcare meal pattern requirements. Weapons: You reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Two (2) vehicles were monitored; transportation requirements were in compliance. Violation Number Comment Rule 544 Screen time was offered to children under three years of age. In space #6, I observed children who were two-years old engaged in a screen activity. .0510(f) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In space #1, the refrigerator read fifty-two (52) degrees. In space #2, the refrigerator read fifty (50) degrees. 15A NCAC 18A .2806(j)(2) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #8, I observed the blue wall with a large section peeled. 15A NCAC 18A .2825(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I observed three (3) cans of paint in an unlocked closet. .2820(b) 843 A drug or medicine was administered after its expiration date. In space #3, I observed an expired diaper cream. 10A NCAC 09 .0803(1)(d) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report did not include all information required , a signature was not obtained from the parent. .0802 (e) 1054 Documentation of staff's on-going training was not on file and/or was not current . Certificates for trainings taken were not available for review in each staff file. 10A NCAC 09 .1106(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff did not have updated annual staff development plans. 10A NCAC 09 .0514(f) 1821 The EPR Plan did not include the date of the last revision of the plan. The date of the last revision plan was in 2018. .0607(d)(8) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Three (3) MAP's were reviewed, information was missing from the forms and not completed entirely. .0801(b) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff file did not complete the health and safety trainings within one year of employment. .1102(a) Corrective Action Plan – Compliance Letter: The violations not corrected during the visit must be corrected immediately. On or before 5/20/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Describe how you will prevent the reoccurrence of each violation (you need to specify how you will prevent the violation from re-occurring) • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-three percent (83%) prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Rated License Information: Hold harmless has been extended until the new QRIS (Quality Rating and Improvement System) is implemented, this is also known as SB 425 (Senate Bill 425). Providers in Cohort #1 are not required to go any further with a rated license assessment unless requested, and providers in Cohort #2 do not need to start their preparation year unless a rated license assessment is requested. Lead in Water, Lead-Based Paint and Asbestos: As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: 0225-010L Visit Date: 2/7/2025 Number Present: 124 Completed Date: 2/7/2025 Age: From 0 To 7 Total Minutes: 139 Time In: 02:41 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding an alleged violation of child care requirements. There is a concern that a child was not adequately supervised. (transportation) Upon arrival, I was greeted by Ms. Marquita Huntley, Director. I shared the complaint allegation with you, Ms. Huntley, and gave you a chance to respond. Interview Findings: Communication regarding this incident was self-reported to DCDEE on 1/23/25, additional details regarding the incident were discussed on 1/28/25. It was reported then that a seven-year-old child was left unattended on a bus for about twenty (20) minutes. The child was found by an administrator and the child was not harmed or injured. It was reported that the child had fallen asleep on the bus. You shared that the family was notified the day of the incident and that the facility had placed the two (2) individuals involved in the incident on administrative leave, then their employment was terminated. Today the following additional information was reported: - On the day of the incident, the facility’s safety arrival and departure procedures did not take place. The bus procedures included handing off a name to face sheet to the person picking up the children form the front entrance, followed by a photograph of the front and back of the bus. - The staff member that found the child had realized that the child was missing due to a name to face count that was conducted inside the facility. - The facility’s two (2) original buses each have an alarm sound that needs to be manually deactivated by either a latch or a button being pressed at the back of the bus once it has been parked and once all the children have been dropped off at the front entrance. - It was reported that the bus that was used on 1/21/25 was loaned from another facility and after it was parked it did not have a manual latch nor button that needed to be deactivated. It is unknown if the bus drivers conducted a bus check from the back of the bus on this day. - It was reported that all previous and current bus drivers have completed the health and safety training for safely transporting children. - It was also reported that after the incident, on 2/3/25, a staff meeting around supervision took place with all staff at the facility including the current bus drivers. - It was reported that the buses do not have any camera footage. I interviewed a total of three (3) staff members including the administrator. Additional information included: - Staff are aware of the safe arrival and departure procedures - Staff verified the facility’s/company’s bus procedures that include safe pick up at the children’s elementary school, safe drop-off at the child care facility and final walkthrough of the buses once parked. - Staff reported that they use their transportation rosters and face-to-name sheets to record and document all children present on their transportation routes. - It was reported that once the buses are parked, a final walkthrough is conducted where they check bus seats, at the bottom, front and back of the bus. - It was also reported that the current buses being used do have an alarm sound that needs to be deactivated by walking towards the back of the bus and manually pressing a button or latch. Findings: Based on interviews and observations the allegation that “There is a concern that a child was not adequately supervised. (transportation)” is substantiated. Observations: During the visit, I was able to review and observe the following: - The incident report regarding the incident on 1/21/25. - Transportation procedures for two (2) buses were observed for children being dropped off at the facility in the afternoon. Proper face to name took place, it was documented and passed to the children’s teacher/classroom. A photograph was taken both times of the front and back of buses. - I observed all current bus drivers have their health and safety training on transportation. I conducted a walk-through of the center. Staff/child ratio, supervision, capacity, group size and space were observed in compliance. There were one hundred and twenty-four (124) children in attendance. The children were observed participating in free play, individual routines, outdoor play, transitions, and afternoon pick-up. During the walkthrough, I observed the kitchen door open with a door stopper, no one was inside the kitchen. It was reported that all chemicals are stored in another room and not in the kitchen. I reviewed the requirements for maintaining the kitchen door closed due to high water temperatures, this was corrected during the visit. Violation Number Comment Rule 1118 Children were left in a vehicle unattended by an adult. On 1/21/25 a seven-year-old child was left unattended on a bus for about twenty (20) minutes GS 110-91 (13); .1003(g) 1424 School-aged children were not adequately supervised. On 1/21/25 a seven-year-old child was left unsupervised and unattended on a bus for about twenty (20) minutes. .2506(d)(1-3) 9999 A violation was found for which there is no item number.Sanitation Rule: 15A NCAC 18A .2815 WATER SUPPLY specifies the following which requires kitchen's to be locked at all times:(e) Hot water used for cleaning and sanitizing utensils and laundry shall be provided at a minimum temperature of 120 degrees Fahrenheit at the point of use. Water in areas accessible to children shall be tempered between 80 degrees Fahrenheit and 110 degrees Fahrenheit. Hot water that exceeds 120 degrees Fahrenheit is a burn hazard and shall not be provided in areas accessible to children. For hand wash lavatories used exclusively by school-age children, the requirement to provide water tempered between 80 degrees Fahrenheit and 110 degrees Fahrenheit shall not apply. In the event of the loss of hot water at the child care center, the operator shall immediately notify the local health department that serves the county in which the child care center is located. I observed the kitchen door open and not closed and locked. Corrective Action Plan: The violation must be corrected immediately. On or before 2/21/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violation was corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please ensure that all these components are in your compliance letter, a template was left with you to use that require the following: - Name of your facility - Your facility ID number - Date the visit was made - Date that you are submitting the compliance letter - Provide each cited violation number - Describe when and how each violation was corrected - Describe how you will prevent the recurrence of each violation (you need to specify how you will prevent the violation from re-occurring) - Sign with your signature Please email the information to: abigail.avalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-two percent (82%) prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Technical Assistance: The following rule reminders were reviewed, and a copy was left with you: - G.S. 110-91(13) regarding mandatory standards for a license in regard to transportation - .1003(g) regarding safe procedures for transportation - .2506(d)(1-3) regarding adequate supervision for school-age children Please continue to provide reminders and staff training on adequate supervision when transporting children. Additional training can be found on the CCRI website such as “A+ Supervision”. The North Carolina Child Care Health and Safety Resource Center also has trainings such as, “Precautions in transporting children”. To find your Child Care Health Consultant for more options please go their website: https://healthychildcare.unc.edu/find-a-cchc/ Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings with you, Mrs. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: 0225-010L Visit Date: 2/7/2025 Number Present: 124 Completed Date: 2/7/2025 Age: From 0 To 7 Total Minutes: 139 Time In: 02:41 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding an alleged violation of child care requirements. There is a concern that a child was not adequately supervised. (transportation) Upon arrival, I was greeted by Ms. Marquita Huntley, Director. I shared the complaint allegation with you, Ms. Huntley, and gave you a chance to respond. Interview Findings: Communication regarding this incident was self-reported to DCDEE on 1/23/25, additional details regarding the incident were discussed on 1/28/25. It was reported then that a seven-year-old child was left unattended on a bus for about twenty (20) minutes. The child was found by an administrator and the child was not harmed or injured. It was reported that the child had fallen asleep on the bus. You shared that the family was notified the day of the incident and that the facility had placed the two (2) individuals involved in the incident on administrative leave, then their employment was terminated. Today the following additional information was reported: - On the day of the incident, the facility’s safety arrival and departure procedures did not take place. The bus procedures included handing off a name to face sheet to the person picking up the children form the front entrance, followed by a photograph of the front and back of the bus. - The staff member that found the child had realized that the child was missing due to a name to face count that was conducted inside the facility. - The facility’s two (2) original buses each have an alarm sound that needs to be manually deactivated by either a latch or a button being pressed at the back of the bus once it has been parked and once all the children have been dropped off at the front entrance. - It was reported that the bus that was used on 1/21/25 was loaned from another facility and after it was parked it did not have a manual latch nor button that needed to be deactivated. It is unknown if the bus drivers conducted a bus check from the back of the bus on this day. - It was reported that all previous and current bus drivers have completed the health and safety training for safely transporting children. - It was also reported that after the incident, on 2/3/25, a staff meeting around supervision took place with all staff at the facility including the current bus drivers. - It was reported that the buses do not have any camera footage. I interviewed a total of three (3) staff members including the administrator. Additional information included: - Staff are aware of the safe arrival and departure procedures - Staff verified the facility’s/company’s bus procedures that include safe pick up at the children’s elementary school, safe drop-off at the child care facility and final walkthrough of the buses once parked. - Staff reported that they use their transportation rosters and face-to-name sheets to record and document all children present on their transportation routes. - It was reported that once the buses are parked, a final walkthrough is conducted where they check bus seats, at the bottom, front and back of the bus. - It was also reported that the current buses being used do have an alarm sound that needs to be deactivated by walking towards the back of the bus and manually pressing a button or latch. Findings: Based on interviews and observations the allegation that “There is a concern that a child was not adequately supervised. (transportation)” is substantiated. Observations: During the visit, I was able to review and observe the following: - The incident report regarding the incident on 1/21/25. - Transportation procedures for two (2) buses were observed for children being dropped off at the facility in the afternoon. Proper face to name took place, it was documented and passed to the children’s teacher/classroom. A photograph was taken both times of the front and back of buses. - I observed all current bus drivers have their health and safety training on transportation. I conducted a walk-through of the center. Staff/child ratio, supervision, capacity, group size and space were observed in compliance. There were one hundred and twenty-four (124) children in attendance. The children were observed participating in free play, individual routines, outdoor play, transitions, and afternoon pick-up. During the walkthrough, I observed the kitchen door open with a door stopper, no one was inside the kitchen. It was reported that all chemicals are stored in another room and not in the kitchen. I reviewed the requirements for maintaining the kitchen door closed due to high water temperatures, this was corrected during the visit. Violation Number Comment Rule 1118 Children were left in a vehicle unattended by an adult. On 1/21/25 a seven-year-old child was left unattended on a bus for about twenty (20) minutes GS 110-91 (13); .1003(g) 1424 School-aged children were not adequately supervised. On 1/21/25 a seven-year-old child was left unsupervised and unattended on a bus for about twenty (20) minutes. .2506(d)(1-3) 9999 A violation was found for which there is no item number.Sanitation Rule: 15A NCAC 18A .2815 WATER SUPPLY specifies the following which requires kitchen's to be locked at all times:(e) Hot water used for cleaning and sanitizing utensils and laundry shall be provided at a minimum temperature of 120 degrees Fahrenheit at the point of use. Water in areas accessible to children shall be tempered between 80 degrees Fahrenheit and 110 degrees Fahrenheit. Hot water that exceeds 120 degrees Fahrenheit is a burn hazard and shall not be provided in areas accessible to children. For hand wash lavatories used exclusively by school-age children, the requirement to provide water tempered between 80 degrees Fahrenheit and 110 degrees Fahrenheit shall not apply. In the event of the loss of hot water at the child care center, the operator shall immediately notify the local health department that serves the county in which the child care center is located. I observed the kitchen door open and not closed and locked. Corrective Action Plan: The violation must be corrected immediately. On or before 2/21/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violation was corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please ensure that all these components are in your compliance letter, a template was left with you to use that require the following: - Name of your facility - Your facility ID number - Date the visit was made - Date that you are submitting the compliance letter - Provide each cited violation number - Describe when and how each violation was corrected - Describe how you will prevent the recurrence of each violation (you need to specify how you will prevent the violation from re-occurring) - Sign with your signature Please email the information to: abigail.avalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-two percent (82%) prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Technical Assistance: The following rule reminders were reviewed, and a copy was left with you: - G.S. 110-91(13) regarding mandatory standards for a license in regard to transportation - .1003(g) regarding safe procedures for transportation - .2506(d)(1-3) regarding adequate supervision for school-age children Please continue to provide reminders and staff training on adequate supervision when transporting children. Additional training can be found on the CCRI website such as “A+ Supervision”. The North Carolina Child Care Health and Safety Resource Center also has trainings such as, “Precautions in transporting children”. To find your Child Care Health Consultant for more options please go their website: https://healthychildcare.unc.edu/find-a-cchc/ Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings with you, Mrs. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: 0225-010L Visit Date: 2/7/2025 Number Present: 124 Completed Date: 2/7/2025 Age: From 0 To 7 Total Minutes: 139 Time In: 02:41 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding an alleged violation of child care requirements. There is a concern that a child was not adequately supervised. (transportation) Upon arrival, I was greeted by Ms. Marquita Huntley, Director. I shared the complaint allegation with you, Ms. Huntley, and gave you a chance to respond. Interview Findings: Communication regarding this incident was self-reported to DCDEE on 1/23/25, additional details regarding the incident were discussed on 1/28/25. It was reported then that a seven-year-old child was left unattended on a bus for about twenty (20) minutes. The child was found by an administrator and the child was not harmed or injured. It was reported that the child had fallen asleep on the bus. You shared that the family was notified the day of the incident and that the facility had placed the two (2) individuals involved in the incident on administrative leave, then their employment was terminated. Today the following additional information was reported: - On the day of the incident, the facility’s safety arrival and departure procedures did not take place. The bus procedures included handing off a name to face sheet to the person picking up the children form the front entrance, followed by a photograph of the front and back of the bus. - The staff member that found the child had realized that the child was missing due to a name to face count that was conducted inside the facility. - The facility’s two (2) original buses each have an alarm sound that needs to be manually deactivated by either a latch or a button being pressed at the back of the bus once it has been parked and once all the children have been dropped off at the front entrance. - It was reported that the bus that was used on 1/21/25 was loaned from another facility and after it was parked it did not have a manual latch nor button that needed to be deactivated. It is unknown if the bus drivers conducted a bus check from the back of the bus on this day. - It was reported that all previous and current bus drivers have completed the health and safety training for safely transporting children. - It was also reported that after the incident, on 2/3/25, a staff meeting around supervision took place with all staff at the facility including the current bus drivers. - It was reported that the buses do not have any camera footage. I interviewed a total of three (3) staff members including the administrator. Additional information included: - Staff are aware of the safe arrival and departure procedures - Staff verified the facility’s/company’s bus procedures that include safe pick up at the children’s elementary school, safe drop-off at the child care facility and final walkthrough of the buses once parked. - Staff reported that they use their transportation rosters and face-to-name sheets to record and document all children present on their transportation routes. - It was reported that once the buses are parked, a final walkthrough is conducted where they check bus seats, at the bottom, front and back of the bus. - It was also reported that the current buses being used do have an alarm sound that needs to be deactivated by walking towards the back of the bus and manually pressing a button or latch. Findings: Based on interviews and observations the allegation that “There is a concern that a child was not adequately supervised. (transportation)” is substantiated. Observations: During the visit, I was able to review and observe the following: - The incident report regarding the incident on 1/21/25. - Transportation procedures for two (2) buses were observed for children being dropped off at the facility in the afternoon. Proper face to name took place, it was documented and passed to the children’s teacher/classroom. A photograph was taken both times of the front and back of buses. - I observed all current bus drivers have their health and safety training on transportation. I conducted a walk-through of the center. Staff/child ratio, supervision, capacity, group size and space were observed in compliance. There were one hundred and twenty-four (124) children in attendance. The children were observed participating in free play, individual routines, outdoor play, transitions, and afternoon pick-up. During the walkthrough, I observed the kitchen door open with a door stopper, no one was inside the kitchen. It was reported that all chemicals are stored in another room and not in the kitchen. I reviewed the requirements for maintaining the kitchen door closed due to high water temperatures, this was corrected during the visit. Violation Number Comment Rule 1118 Children were left in a vehicle unattended by an adult. On 1/21/25 a seven-year-old child was left unattended on a bus for about twenty (20) minutes GS 110-91 (13); .1003(g) 1424 School-aged children were not adequately supervised. On 1/21/25 a seven-year-old child was left unsupervised and unattended on a bus for about twenty (20) minutes. .2506(d)(1-3) 9999 A violation was found for which there is no item number.Sanitation Rule: 15A NCAC 18A .2815 WATER SUPPLY specifies the following which requires kitchen's to be locked at all times:(e) Hot water used for cleaning and sanitizing utensils and laundry shall be provided at a minimum temperature of 120 degrees Fahrenheit at the point of use. Water in areas accessible to children shall be tempered between 80 degrees Fahrenheit and 110 degrees Fahrenheit. Hot water that exceeds 120 degrees Fahrenheit is a burn hazard and shall not be provided in areas accessible to children. For hand wash lavatories used exclusively by school-age children, the requirement to provide water tempered between 80 degrees Fahrenheit and 110 degrees Fahrenheit shall not apply. In the event of the loss of hot water at the child care center, the operator shall immediately notify the local health department that serves the county in which the child care center is located. I observed the kitchen door open and not closed and locked. Corrective Action Plan: The violation must be corrected immediately. On or before 2/21/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violation was corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please ensure that all these components are in your compliance letter, a template was left with you to use that require the following: - Name of your facility - Your facility ID number - Date the visit was made - Date that you are submitting the compliance letter - Provide each cited violation number - Describe when and how each violation was corrected - Describe how you will prevent the recurrence of each violation (you need to specify how you will prevent the violation from re-occurring) - Sign with your signature Please email the information to: abigail.avalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-two percent (82%) prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation(s) documented may impact the compliance history score. Technical Assistance: The following rule reminders were reviewed, and a copy was left with you: - G.S. 110-91(13) regarding mandatory standards for a license in regard to transportation - .1003(g) regarding safe procedures for transportation - .2506(d)(1-3) regarding adequate supervision for school-age children Please continue to provide reminders and staff training on adequate supervision when transporting children. Additional training can be found on the CCRI website such as “A+ Supervision”. The North Carolina Child Care Health and Safety Resource Center also has trainings such as, “Precautions in transporting children”. To find your Child Care Health Consultant for more options please go their website: https://healthychildcare.unc.edu/find-a-cchc/ Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings with you, Mrs. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 12/13/2024 Number Present: 111 Completed Date: 12/13/2024 Age: From 0 To 5 Total Minutes: 312 Time In: 09:33 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival I was greeted by a staff member then I met with Ms. Marquita Huntley, Director. I shared the reason for the visit. You were able to assist me with today’s visit. Permit Information: Your program currently operates with a Four-Star Center License effective 9/1/2017. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, new staff records, health, safety, and program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 2/6/24. As a reminder, fire inspection needs to be completed annually and the form for the fire inspector to use is located on our website under the provider tab and provider documents. Once the inspection is complete, please send me a copy of the report within seven (7) days. The program's recent sanitation inspection was conducted on 8/20/24. The program received fifteen (15) demerits and received a superior classification. The last playground inspection was completed on 12/13/24. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual nap times, individual feedings, outdoor play, group time, and free play. I reviewed the requirements for plastic bags in space #5 and #6. I observed spaces #4 and #5 with ripped books, space #11 also had a purse with peeling leather. Overall cleanliness was discussed, especially in spaces #8 and #11 where I observed toilets in need of cleaning, sinks in need of cleaning and when children use the bathroom to ensure that toilets are being flushed. Panels on the door were damaged due to water in space #9, you reported that a work order has been placed, however they have thirty (30) days to complete it and it had not been addressed yet. In space #11, please ensure that shelves are being cleaned and dusted, I observed heavy build up in the dramatic center furniture. An outlet was needed in space #9, I reviewed that if the resistant film has worn away from use that outlet covers are needed. While reviewing documentation of program and staff files, I overheard a harsh tone being used in space #10. I did a walk down the hall and I entered the space, and the tone of the individual changed. I asked how the transition was going, and it was reported that a child was moved from their original sleeping area to a new area due to behavior and interaction with another child. I shared my observation of tone and delivery towards the children from across the wall and gave the staff member reminders of using appropriate and positive redirection with appropriate language to reach the desired behavior. When I reviewed this with you Ms. Huntley, I shared that tone and delivery of staff members followed with negative redirection does not help children reach the desired behavior. I gave some suggestions on how to address the negative redirection. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Due to the inclement weather the mulch was compacted, please fluff the fall zones. Program Records: The last fire drill was conducted on 12/12/24 and the last emergency drill was conducted on 9/7/24. During the visit, I inquired about an incident report that I received call from on 11/20/24, the incident report was completed, and I received a copy. As a reminder, incident reports that require medical attention need to be completed and sent to your consultant within seven (7) days. Space #9 did not have a screen log completed. Staff Records: The staff-training worksheets were completed before the visit. There were four (4) new staff files to review. Please refer to the staff/training worksheet to review which files were monitored. I addressed the concerns with one (1) staff file that had two (2) different hire dates we reviewed to document accurate hire dates and to practice appropriate hiring procedures. Medication: All reported medication was monitored, I observed two (2) prescribed diaper creams with topical ointment permission forms. I reviewed that due to the diaper cream being prescribed by a health professional, a medical administration form is required. Please refer to page 31. 10A NCAC 09 .0803 for rule reference. Nutrition: The facility followed childcare meal pattern requirements. Weapons: It was reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle was monitored, it was reported that the other vehicle was just taken in for repairs. I observed trash and water bottles on the floor of the bus. Emergency information for one (1) child did not have a photograph, this was corrected during the visit. I reviewed the transportation rosters, and I asked further questions about the reporting system due to seeing children being checked off already for the afternoon and it was morning time. It was reported that before children are picked up on the bus, calls are made to families to inquire if their child indeed will need to ride your vehicle for that day. I shared with you the transportation roster on our website and how it needs to be documented accurately when children are being picked up and dropped off. Violation Number Comment Rule 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In space #9, screen time was not documented. .0510(d)(2)(A-C) 604 Lavatories were not kept clean, in good repair and kept free of storage. In space #8 and #11, sinks were dirty. 15A NCAC 18A .2818(a) 605 Toilet fixtures were not cleaned and disinfected at least daily and when visibly soiled. In space #8, I observed a toilet with heavy residue inside, the other toilet was visibly soiled. 15A NCAC 18A.2817(b) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #11, I observed the bottom of the door panels with heavy water damage. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #4 and #5, I observed several books that were ripped and in many pieces. In space #11, I observed shelving in the dramatic center in need of cleaning due to buildup, there was also a purse with leather peeling. I observed trash and water bottles in the bus used for transportation. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #9, I observed an outlet without a cover. 10A NCAC 09 .0604(c) 851 When medication was administered, documentation was not completed or maintained for 6 months and/or the documentation did not include the required information. I observed two (2) prescribed diaper creams with topical ointment permission forms. .0803(13)(a-e); .2318(3) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #5 and #6 I observed plastic bags accessible to children under three. .0604(q) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In space #10, a staff member used a harsh tone and delivery when trying to redirect children. G.S. 110-91(10) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. One (1) child did not have a photo attached to their information. 10A NCAC 09 .1003(d) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident report requirement medical attention on 11/20/24 was not sent to DCDEE within seven (7) days. .0802(f) Corrective Action Plan: The violations not corrected during the visit must be corrected immediately. On or before 12/27/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Describe how you will prevent the reoccurrence of each violation (you need to specify how you will prevent the violation from re-occurring) • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-four percent (84%) prior to today’s visit. Technical Assistance: In space #6, we reviewed to ensure that learning centers are easily distinguishable, I observed two (2) shelves in the perimeter of the dramatic center with music materials. It was reported that only (1) shelf was for music. I also shared that when you walk into the classroom that having loud music playing in the background with a high energy class and children with differing needs that it may be doing more harm than good. The music was turned down and I asked if there were any floating staff that were available to help aide the teachers in this space to assist, someone was available and stepped in. It was reported that the typical teacher in that classroom was no longer an employee. I reviewed to assist staff as needed and if possible when they are new to the classroom and/or have many needs. In space #8, I reviewed that screen logs need to be completed as required and to their entirety on the log or reflected in the lesson plan. Rated License Information: Hold harmless has been extended until the new QRIS (Quality Rating and Improvement System) is implemented, this is also known as SB 425 (Senate Bill 425). Providers in Cohort #1 are not required to go any further with a rated license assessment unless requested, and providers in Cohort #2 do not need to start their preparation year unless a rated license assessment is requested. Lead in Water, Paint and Asbestos: 10A NCAC 41C .1001 through .1007 and 15A NCAC 18A .2816 require all child care facilities (homes and centers) to test for lead in drinking water, identify lead based paint hazards, and mitigate or restrict access to identified hazards. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free, and the first step is to watch one of the pre-enrollment webinars, which are available at www.cleanwaterforUSkids.org/carolina. Additional information can be found in the Raise North Carolina Newsletter sent via email on 12/7/23 from DCDEE. As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0803 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 12/13/2024 Number Present: 111 Completed Date: 12/13/2024 Age: From 0 To 5 Total Minutes: 312 Time In: 09:33 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival I was greeted by a staff member then I met with Ms. Marquita Huntley, Director. I shared the reason for the visit. You were able to assist me with today’s visit. Permit Information: Your program currently operates with a Four-Star Center License effective 9/1/2017. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, new staff records, health, safety, and program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 2/6/24. As a reminder, fire inspection needs to be completed annually and the form for the fire inspector to use is located on our website under the provider tab and provider documents. Once the inspection is complete, please send me a copy of the report within seven (7) days. The program's recent sanitation inspection was conducted on 8/20/24. The program received fifteen (15) demerits and received a superior classification. The last playground inspection was completed on 12/13/24. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual nap times, individual feedings, outdoor play, group time, and free play. I reviewed the requirements for plastic bags in space #5 and #6. I observed spaces #4 and #5 with ripped books, space #11 also had a purse with peeling leather. Overall cleanliness was discussed, especially in spaces #8 and #11 where I observed toilets in need of cleaning, sinks in need of cleaning and when children use the bathroom to ensure that toilets are being flushed. Panels on the door were damaged due to water in space #9, you reported that a work order has been placed, however they have thirty (30) days to complete it and it had not been addressed yet. In space #11, please ensure that shelves are being cleaned and dusted, I observed heavy build up in the dramatic center furniture. An outlet was needed in space #9, I reviewed that if the resistant film has worn away from use that outlet covers are needed. While reviewing documentation of program and staff files, I overheard a harsh tone being used in space #10. I did a walk down the hall and I entered the space, and the tone of the individual changed. I asked how the transition was going, and it was reported that a child was moved from their original sleeping area to a new area due to behavior and interaction with another child. I shared my observation of tone and delivery towards the children from across the wall and gave the staff member reminders of using appropriate and positive redirection with appropriate language to reach the desired behavior. When I reviewed this with you Ms. Huntley, I shared that tone and delivery of staff members followed with negative redirection does not help children reach the desired behavior. I gave some suggestions on how to address the negative redirection. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Due to the inclement weather the mulch was compacted, please fluff the fall zones. Program Records: The last fire drill was conducted on 12/12/24 and the last emergency drill was conducted on 9/7/24. During the visit, I inquired about an incident report that I received call from on 11/20/24, the incident report was completed, and I received a copy. As a reminder, incident reports that require medical attention need to be completed and sent to your consultant within seven (7) days. Space #9 did not have a screen log completed. Staff Records: The staff-training worksheets were completed before the visit. There were four (4) new staff files to review. Please refer to the staff/training worksheet to review which files were monitored. I addressed the concerns with one (1) staff file that had two (2) different hire dates we reviewed to document accurate hire dates and to practice appropriate hiring procedures. Medication: All reported medication was monitored, I observed two (2) prescribed diaper creams with topical ointment permission forms. I reviewed that due to the diaper cream being prescribed by a health professional, a medical administration form is required. Please refer to page 31. 10A NCAC 09 .0803 for rule reference. Nutrition: The facility followed childcare meal pattern requirements. Weapons: It was reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle was monitored, it was reported that the other vehicle was just taken in for repairs. I observed trash and water bottles on the floor of the bus. Emergency information for one (1) child did not have a photograph, this was corrected during the visit. I reviewed the transportation rosters, and I asked further questions about the reporting system due to seeing children being checked off already for the afternoon and it was morning time. It was reported that before children are picked up on the bus, calls are made to families to inquire if their child indeed will need to ride your vehicle for that day. I shared with you the transportation roster on our website and how it needs to be documented accurately when children are being picked up and dropped off. Violation Number Comment Rule 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In space #9, screen time was not documented. .0510(d)(2)(A-C) 604 Lavatories were not kept clean, in good repair and kept free of storage. In space #8 and #11, sinks were dirty. 15A NCAC 18A .2818(a) 605 Toilet fixtures were not cleaned and disinfected at least daily and when visibly soiled. In space #8, I observed a toilet with heavy residue inside, the other toilet was visibly soiled. 15A NCAC 18A.2817(b) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #11, I observed the bottom of the door panels with heavy water damage. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #4 and #5, I observed several books that were ripped and in many pieces. In space #11, I observed shelving in the dramatic center in need of cleaning due to buildup, there was also a purse with leather peeling. I observed trash and water bottles in the bus used for transportation. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #9, I observed an outlet without a cover. 10A NCAC 09 .0604(c) 851 When medication was administered, documentation was not completed or maintained for 6 months and/or the documentation did not include the required information. I observed two (2) prescribed diaper creams with topical ointment permission forms. .0803(13)(a-e); .2318(3) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #5 and #6 I observed plastic bags accessible to children under three. .0604(q) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In space #10, a staff member used a harsh tone and delivery when trying to redirect children. G.S. 110-91(10) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. One (1) child did not have a photo attached to their information. 10A NCAC 09 .1003(d) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident report requirement medical attention on 11/20/24 was not sent to DCDEE within seven (7) days. .0802(f) Corrective Action Plan: The violations not corrected during the visit must be corrected immediately. On or before 12/27/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Describe how you will prevent the reoccurrence of each violation (you need to specify how you will prevent the violation from re-occurring) • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-four percent (84%) prior to today’s visit. Technical Assistance: In space #6, we reviewed to ensure that learning centers are easily distinguishable, I observed two (2) shelves in the perimeter of the dramatic center with music materials. It was reported that only (1) shelf was for music. I also shared that when you walk into the classroom that having loud music playing in the background with a high energy class and children with differing needs that it may be doing more harm than good. The music was turned down and I asked if there were any floating staff that were available to help aide the teachers in this space to assist, someone was available and stepped in. It was reported that the typical teacher in that classroom was no longer an employee. I reviewed to assist staff as needed and if possible when they are new to the classroom and/or have many needs. In space #8, I reviewed that screen logs need to be completed as required and to their entirety on the log or reflected in the lesson plan. Rated License Information: Hold harmless has been extended until the new QRIS (Quality Rating and Improvement System) is implemented, this is also known as SB 425 (Senate Bill 425). Providers in Cohort #1 are not required to go any further with a rated license assessment unless requested, and providers in Cohort #2 do not need to start their preparation year unless a rated license assessment is requested. Lead in Water, Paint and Asbestos: 10A NCAC 41C .1001 through .1007 and 15A NCAC 18A .2816 require all child care facilities (homes and centers) to test for lead in drinking water, identify lead based paint hazards, and mitigate or restrict access to identified hazards. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free, and the first step is to watch one of the pre-enrollment webinars, which are available at www.cleanwaterforUSkids.org/carolina. Additional information can be found in the Raise North Carolina Newsletter sent via email on 12/7/23 from DCDEE. As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 12/13/2024 Number Present: 111 Completed Date: 12/13/2024 Age: From 0 To 5 Total Minutes: 312 Time In: 09:33 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival I was greeted by a staff member then I met with Ms. Marquita Huntley, Director. I shared the reason for the visit. You were able to assist me with today’s visit. Permit Information: Your program currently operates with a Four-Star Center License effective 9/1/2017. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, new staff records, health, safety, and program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 2/6/24. As a reminder, fire inspection needs to be completed annually and the form for the fire inspector to use is located on our website under the provider tab and provider documents. Once the inspection is complete, please send me a copy of the report within seven (7) days. The program's recent sanitation inspection was conducted on 8/20/24. The program received fifteen (15) demerits and received a superior classification. The last playground inspection was completed on 12/13/24. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual nap times, individual feedings, outdoor play, group time, and free play. I reviewed the requirements for plastic bags in space #5 and #6. I observed spaces #4 and #5 with ripped books, space #11 also had a purse with peeling leather. Overall cleanliness was discussed, especially in spaces #8 and #11 where I observed toilets in need of cleaning, sinks in need of cleaning and when children use the bathroom to ensure that toilets are being flushed. Panels on the door were damaged due to water in space #9, you reported that a work order has been placed, however they have thirty (30) days to complete it and it had not been addressed yet. In space #11, please ensure that shelves are being cleaned and dusted, I observed heavy build up in the dramatic center furniture. An outlet was needed in space #9, I reviewed that if the resistant film has worn away from use that outlet covers are needed. While reviewing documentation of program and staff files, I overheard a harsh tone being used in space #10. I did a walk down the hall and I entered the space, and the tone of the individual changed. I asked how the transition was going, and it was reported that a child was moved from their original sleeping area to a new area due to behavior and interaction with another child. I shared my observation of tone and delivery towards the children from across the wall and gave the staff member reminders of using appropriate and positive redirection with appropriate language to reach the desired behavior. When I reviewed this with you Ms. Huntley, I shared that tone and delivery of staff members followed with negative redirection does not help children reach the desired behavior. I gave some suggestions on how to address the negative redirection. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Due to the inclement weather the mulch was compacted, please fluff the fall zones. Program Records: The last fire drill was conducted on 12/12/24 and the last emergency drill was conducted on 9/7/24. During the visit, I inquired about an incident report that I received call from on 11/20/24, the incident report was completed, and I received a copy. As a reminder, incident reports that require medical attention need to be completed and sent to your consultant within seven (7) days. Space #9 did not have a screen log completed. Staff Records: The staff-training worksheets were completed before the visit. There were four (4) new staff files to review. Please refer to the staff/training worksheet to review which files were monitored. I addressed the concerns with one (1) staff file that had two (2) different hire dates we reviewed to document accurate hire dates and to practice appropriate hiring procedures. Medication: All reported medication was monitored, I observed two (2) prescribed diaper creams with topical ointment permission forms. I reviewed that due to the diaper cream being prescribed by a health professional, a medical administration form is required. Please refer to page 31. 10A NCAC 09 .0803 for rule reference. Nutrition: The facility followed childcare meal pattern requirements. Weapons: It was reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle was monitored, it was reported that the other vehicle was just taken in for repairs. I observed trash and water bottles on the floor of the bus. Emergency information for one (1) child did not have a photograph, this was corrected during the visit. I reviewed the transportation rosters, and I asked further questions about the reporting system due to seeing children being checked off already for the afternoon and it was morning time. It was reported that before children are picked up on the bus, calls are made to families to inquire if their child indeed will need to ride your vehicle for that day. I shared with you the transportation roster on our website and how it needs to be documented accurately when children are being picked up and dropped off. Violation Number Comment Rule 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In space #9, screen time was not documented. .0510(d)(2)(A-C) 604 Lavatories were not kept clean, in good repair and kept free of storage. In space #8 and #11, sinks were dirty. 15A NCAC 18A .2818(a) 605 Toilet fixtures were not cleaned and disinfected at least daily and when visibly soiled. In space #8, I observed a toilet with heavy residue inside, the other toilet was visibly soiled. 15A NCAC 18A.2817(b) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #11, I observed the bottom of the door panels with heavy water damage. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #4 and #5, I observed several books that were ripped and in many pieces. In space #11, I observed shelving in the dramatic center in need of cleaning due to buildup, there was also a purse with leather peeling. I observed trash and water bottles in the bus used for transportation. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #9, I observed an outlet without a cover. 10A NCAC 09 .0604(c) 851 When medication was administered, documentation was not completed or maintained for 6 months and/or the documentation did not include the required information. I observed two (2) prescribed diaper creams with topical ointment permission forms. .0803(13)(a-e); .2318(3) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #5 and #6 I observed plastic bags accessible to children under three. .0604(q) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In space #10, a staff member used a harsh tone and delivery when trying to redirect children. G.S. 110-91(10) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. One (1) child did not have a photo attached to their information. 10A NCAC 09 .1003(d) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident report requirement medical attention on 11/20/24 was not sent to DCDEE within seven (7) days. .0802(f) Corrective Action Plan: The violations not corrected during the visit must be corrected immediately. On or before 12/27/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Describe how you will prevent the reoccurrence of each violation (you need to specify how you will prevent the violation from re-occurring) • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-four percent (84%) prior to today’s visit. Technical Assistance: In space #6, we reviewed to ensure that learning centers are easily distinguishable, I observed two (2) shelves in the perimeter of the dramatic center with music materials. It was reported that only (1) shelf was for music. I also shared that when you walk into the classroom that having loud music playing in the background with a high energy class and children with differing needs that it may be doing more harm than good. The music was turned down and I asked if there were any floating staff that were available to help aide the teachers in this space to assist, someone was available and stepped in. It was reported that the typical teacher in that classroom was no longer an employee. I reviewed to assist staff as needed and if possible when they are new to the classroom and/or have many needs. In space #8, I reviewed that screen logs need to be completed as required and to their entirety on the log or reflected in the lesson plan. Rated License Information: Hold harmless has been extended until the new QRIS (Quality Rating and Improvement System) is implemented, this is also known as SB 425 (Senate Bill 425). Providers in Cohort #1 are not required to go any further with a rated license assessment unless requested, and providers in Cohort #2 do not need to start their preparation year unless a rated license assessment is requested. Lead in Water, Paint and Asbestos: 10A NCAC 41C .1001 through .1007 and 15A NCAC 18A .2816 require all child care facilities (homes and centers) to test for lead in drinking water, identify lead based paint hazards, and mitigate or restrict access to identified hazards. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free, and the first step is to watch one of the pre-enrollment webinars, which are available at www.cleanwaterforUSkids.org/carolina. Additional information can be found in the Raise North Carolina Newsletter sent via email on 12/7/23 from DCDEE. As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: TUTOR TIME CHILDCARE LEARNING CENTER Facility ID: 60003575 Consultant: ABIGAIL AVALOS Operation Type: Center Case Number: Visit Date: 12/13/2024 Number Present: 111 Completed Date: 12/13/2024 Age: From 0 To 5 Total Minutes: 312 Time In: 09:33 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival I was greeted by a staff member then I met with Ms. Marquita Huntley, Director. I shared the reason for the visit. You were able to assist me with today’s visit. Permit Information: Your program currently operates with a Four-Star Center License effective 9/1/2017. The license was posted, with restrictions to: - 1st shift, - meets enhanced ratios - meets enhanced space - children under 2 ½ years old in rooms with direct exits only I monitored the following items: supervision, staff/child ratio, space capacity, licensed spaces, new staff records, health, safety, and program records. All classroom spaces, the kitchen, and the three (3) outdoor learning environments were monitored. Ownership: The facility’s corporate owner Tutor Time Learning Centers, LLC with SoS ID # 0850871 was current and active. As a reminder, if any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Inspections: The program's last fire inspection on file with DCDEE was completed on 2/6/24. As a reminder, fire inspection needs to be completed annually and the form for the fire inspector to use is located on our website under the provider tab and provider documents. Once the inspection is complete, please send me a copy of the report within seven (7) days. The program's recent sanitation inspection was conducted on 8/20/24. The program received fifteen (15) demerits and received a superior classification. The last playground inspection was completed on 12/13/24. Indoor Learning Environment: I observed children in the indoor learning environment and found supervision and staff/child ratios in compliance. Children were participating in individual nap times, individual feedings, outdoor play, group time, and free play. I reviewed the requirements for plastic bags in space #5 and #6. I observed spaces #4 and #5 with ripped books, space #11 also had a purse with peeling leather. Overall cleanliness was discussed, especially in spaces #8 and #11 where I observed toilets in need of cleaning, sinks in need of cleaning and when children use the bathroom to ensure that toilets are being flushed. Panels on the door were damaged due to water in space #9, you reported that a work order has been placed, however they have thirty (30) days to complete it and it had not been addressed yet. In space #11, please ensure that shelves are being cleaned and dusted, I observed heavy build up in the dramatic center furniture. An outlet was needed in space #9, I reviewed that if the resistant film has worn away from use that outlet covers are needed. While reviewing documentation of program and staff files, I overheard a harsh tone being used in space #10. I did a walk down the hall and I entered the space, and the tone of the individual changed. I asked how the transition was going, and it was reported that a child was moved from their original sleeping area to a new area due to behavior and interaction with another child. I shared my observation of tone and delivery towards the children from across the wall and gave the staff member reminders of using appropriate and positive redirection with appropriate language to reach the desired behavior. When I reviewed this with you Ms. Huntley, I shared that tone and delivery of staff members followed with negative redirection does not help children reach the desired behavior. I gave some suggestions on how to address the negative redirection. Outdoor Learning Environment: The outdoor learning environments were monitored and in compliance. Due to the inclement weather the mulch was compacted, please fluff the fall zones. Program Records: The last fire drill was conducted on 12/12/24 and the last emergency drill was conducted on 9/7/24. During the visit, I inquired about an incident report that I received call from on 11/20/24, the incident report was completed, and I received a copy. As a reminder, incident reports that require medical attention need to be completed and sent to your consultant within seven (7) days. Space #9 did not have a screen log completed. Staff Records: The staff-training worksheets were completed before the visit. There were four (4) new staff files to review. Please refer to the staff/training worksheet to review which files were monitored. I addressed the concerns with one (1) staff file that had two (2) different hire dates we reviewed to document accurate hire dates and to practice appropriate hiring procedures. Medication: All reported medication was monitored, I observed two (2) prescribed diaper creams with topical ointment permission forms. I reviewed that due to the diaper cream being prescribed by a health professional, a medical administration form is required. Please refer to page 31. 10A NCAC 09 .0803 for rule reference. Nutrition: The facility followed childcare meal pattern requirements. Weapons: It was reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: One (1) vehicle was monitored, it was reported that the other vehicle was just taken in for repairs. I observed trash and water bottles on the floor of the bus. Emergency information for one (1) child did not have a photograph, this was corrected during the visit. I reviewed the transportation rosters, and I asked further questions about the reporting system due to seeing children being checked off already for the afternoon and it was morning time. It was reported that before children are picked up on the bus, calls are made to families to inquire if their child indeed will need to ride your vehicle for that day. I shared with you the transportation roster on our website and how it needs to be documented accurately when children are being picked up and dropped off. Violation Number Comment Rule 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In space #9, screen time was not documented. .0510(d)(2)(A-C) 604 Lavatories were not kept clean, in good repair and kept free of storage. In space #8 and #11, sinks were dirty. 15A NCAC 18A .2818(a) 605 Toilet fixtures were not cleaned and disinfected at least daily and when visibly soiled. In space #8, I observed a toilet with heavy residue inside, the other toilet was visibly soiled. 15A NCAC 18A.2817(b) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #11, I observed the bottom of the door panels with heavy water damage. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #4 and #5, I observed several books that were ripped and in many pieces. In space #11, I observed shelving in the dramatic center in need of cleaning due to buildup, there was also a purse with leather peeling. I observed trash and water bottles in the bus used for transportation. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #9, I observed an outlet without a cover. 10A NCAC 09 .0604(c) 851 When medication was administered, documentation was not completed or maintained for 6 months and/or the documentation did not include the required information. I observed two (2) prescribed diaper creams with topical ointment permission forms. .0803(13)(a-e); .2318(3) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #5 and #6 I observed plastic bags accessible to children under three. .0604(q) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In space #10, a staff member used a harsh tone and delivery when trying to redirect children. G.S. 110-91(10) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. One (1) child did not have a photo attached to their information. 10A NCAC 09 .1003(d) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident report requirement medical attention on 11/20/24 was not sent to DCDEE within seven (7) days. .0802(f) Corrective Action Plan: The violations not corrected during the visit must be corrected immediately. On or before 12/27/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. A template was shared with you to use. Please ensure that the following items are addressed: • Name of your facility • Your facility ID number • Date the visit made • Date that you are submitting the compliance letter • Provide each cited violation number • Describe when and how each violation was corrected • Describe how you will prevent the reoccurrence of each violation (you need to specify how you will prevent the violation from re-occurring) • Sign with your signature Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email your completed compliance letter and information to: abigailavalos@dhhs.nc.gov Compliance History: The program’s compliance history was eighty-four percent (84%) prior to today’s visit. Technical Assistance: In space #6, we reviewed to ensure that learning centers are easily distinguishable, I observed two (2) shelves in the perimeter of the dramatic center with music materials. It was reported that only (1) shelf was for music. I also shared that when you walk into the classroom that having loud music playing in the background with a high energy class and children with differing needs that it may be doing more harm than good. The music was turned down and I asked if there were any floating staff that were available to help aide the teachers in this space to assist, someone was available and stepped in. It was reported that the typical teacher in that classroom was no longer an employee. I reviewed to assist staff as needed and if possible when they are new to the classroom and/or have many needs. In space #8, I reviewed that screen logs need to be completed as required and to their entirety on the log or reflected in the lesson plan. Rated License Information: Hold harmless has been extended until the new QRIS (Quality Rating and Improvement System) is implemented, this is also known as SB 425 (Senate Bill 425). Providers in Cohort #1 are not required to go any further with a rated license assessment unless requested, and providers in Cohort #2 do not need to start their preparation year unless a rated license assessment is requested. Lead in Water, Paint and Asbestos: 10A NCAC 41C .1001 through .1007 and 15A NCAC 18A .2816 require all child care facilities (homes and centers) to test for lead in drinking water, identify lead based paint hazards, and mitigate or restrict access to identified hazards. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free, and the first step is to watch one of the pre-enrollment webinars, which are available at www.cleanwaterforUSkids.org/carolina. Additional information can be found in the Raise North Carolina Newsletter sent via email on 12/7/23 from DCDEE. As of today, this facility has completed all three (3) sections, lead in water, lead-based paint and asbestos testing. Exit Conference: At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. We jointly reviewed the visit summary and documentation of my findings and violations with you, Ms. Huntley. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 704-249-6440 or via email at abigail.avalos@dhhs.nc.gov. Thank you for your assistance during today’s visit. Abigail Avalos, M.Ed. Child Care Consultant Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times