Glenda'S DAY Care

NC GS 110- 90 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 3/18/2026 Number Present: 10 Completed Date: 3/18/2026 Age: From 0 To 4 Total Minutes: 105 Time In: 12:15 PM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor applicable childcare requirements during a Routine Unannounced visit. The program operates with a 3-Star License issued 2-24-2025, for an increase in capacity. License restrictions include: 1st, 2nd and 3rd shift, meets enhanced ratios. Upon my arrival, I was greeted by Ms. T. McCray, teacher. She stated Ms. Norris, operator, was not present. I monitored the required postings, program records, equipment and furnishings, staff/child ratios & supervision. In space 4a, nine (9) children were present with one teacher. Children were napping on assigned cots with sheets provided. In space 4b, an infant was present with one teacher. The infant was observed participating in routine activities. REQUIRED INSPECTIONS: The last fire inspection was completed on 9-25-2025. The most recent annual sanitation inspection was completed on 3-9-2026, and received a Superior classification with 10 demerits. The Emergency Drill Log form was monitored during today's visit. Fire drills and shelter-in-place/lockdown drills were current. One staff file was reviewed during today's visit. Two violations of child care requirements were observed and documented. Violation Number Comment Rule 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. The staff member is missing the following required orientation topic:(1)Recognizing and Responding to, and reporting child abuse, neglect, or maltreatment; (2) Adequate supervision of children. .1101(a)(b) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member did not have verification on file of completion of the Recognizing and Responding to Supsicions of Child Maltreatment training within 90 days of employment. .1102(g) The above violations must be corrected immediately. A compliance letter from you that states how each violation was corrected must be received on or before April 1, 2026. You may email the compliance letter to: Miriam.Byrd@dhhs.nc.gov. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. Make sure you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You can also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Technical assistance: Although you are utilizing a staff checklist it was observed that required documentation is still missing and/or not consistently updated. I encourage you that the checklist be used as an active tool to verify that all required information is obtained, maintained in the file, and kept current to support ongoing compliance. Based on the review of J. Thompson's file, she must complete the following and have on file by April 1, 2026: 1. Orientation completion of Recognizing and Responding to Supiscions of Child Maltreatment- this will correct the orientation violation as well as the training violation- go to www.preventchildabuse.nc.org to complete the training course. 2. Orientation completion of Adequate supervision of children 3. Orientation completion of an explanation of the employee's obligation to cooperate with representatives of State and local government agencies 4. Orientation completion of information concerning the enhanced standards 5. A statement acknowledging review of the annual EPR training 6. A statement acknowledging review of the annual EMC Plan A copy of a Staff Acknowledgement Form was left during today's visit. The information on this form captures all the required dates of receipt as well as annual reviews. QRIS Pathways to the Stars: All programs are required to apply for a Pathway before September 30, 2026. Applications and all required forms can be found on the DCDEE website: www/ncchildcare.ncdhhs.gov. Please review the pathway options and submit the appropriate application and supporting documentation before the deadline. You want to make sure that all teaching staff is in DCDEE WORKS with their education, credentials, training hours, if applicable at least three months before September 30, 2026. You want to ensure that all teaching staff are meeting the required qualifications as you work toward meeting the pathway criteria. Contact me with any questions or concerns at (910) 709-5985 or Miriam.Byrd@dhhs.nc.gov. You may also contact Janet Edwards, Licensing Supervisor, at (910) 709-4160 or janet.edwards@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 9 Completed Date: 9/23/2025 Age: From 0 To 6 Total Minutes: 160 Time In: 12:20 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor applicable childcare requirements during your annual compliance visit. The annual compliance monitoring checklist for Child Care Centers was used to note requirements monitored today. Upon my arrival, I was greeted by Ms. Tamisha McCray, teacher. She was present with nine (9) children, ages 0-6 years. She stated Ms. Glenda Norris, owner/director, was in another part of the home. I went to the living room to greet Ms. Norris. She accompanied back in the space occupied by the children. This facility currently operates with a 3-star rated license issued February 24, 2025. The license was posted in the space occupied by the children. The indoor and outdoor environment was monitored during today's visit. Nine children were present during and observed napping. An infant (5 months of age) was observed napping in a bouncy seat. The child's parent arrived within ten minutes to pick the child up. During the visit, there was approximately eight minutes where the sleeping children were not adequately supervised. Ms. McCray was observed sitting on the indoor steps on her phone and Ms. Norris was observed nodding in a chair. REQUIRED INSPECTIONS/DRILLS: The last fire inspection was on July 1, 2024. Please contact the fire marshal as soon as possible to request an inspection. The last sanitation inspection was on August 1, 2024. Ms. Norris was informed to email Mercedes Locklear (EHS) to request an inspection. The last documented monthly fire drill was conducted on September 18, 2025, and the last documented quarterly lockdown drill/shelter-in-place drill was conducted on June 19, 2025. I observed and documented twenty (20) violations of childcare requirements during today's visit. Each were thoroughly reviewed with Ms. Norris. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. A sanitation inspection has not been conducted since August 1, 2024. 10A NCAC 09 .0304(b) 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection has not been completed since July 1, 2024. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. One staff was was present with nine (9) children, ages 0-6 years. This was corrected when the owner/director came from another room in the home to maintain staff/child ratios. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. There was around eight minutes that the two staff present did not adequately provide supervision to the sleeping children. One staff was observed sitting on the indoor steps on her phone and the other staff was dozing in a chair. .1801(a)(1-5) 428 A current activity plan was not posted for each group of children for reference. The activity plan that was posted in the space used for infants was dated 2/31/2025. GS 110-91(12); .0508(a) 447 For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. A five (5) month old was observed napping in a bouncy seat. .0511 (a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. The owner/director stated there was no verification of documentation for the sleeping infant. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One new staff did not have a medical report on file. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. The health questionnaire on file for one staff was not dated and the health questionnaire for the owner/director was not current. This was corrected during the visit when staff dated the health questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information for one staff was not dated. The emergency information for the owner/director was not current. This was corrected when both staff added current dates to the emergency information form. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two new staff did not have documentation to show 16 hours of orientation was received within the first 6 weeks of employment. .1101(a) 1054 Documentation of staff's on-going training was not on file and/or was not current. The owner/director did not have the on-going training log completed. 10A NCAC 09 .1106(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two new staff did not have documentation of completion of six clock hours of training within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two new staff did not have a staff development plan on file. 10A NCAC 09 .0514(f) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. One child's discipline policy did not show the date of enrollment. There was no date of enrollment listed on required paperwork. .1804(b) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Two new staff did not review the center's EPR Plan during orientation. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two new staff did not have a signed acknowledgement on file showing a review of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff did not have verification on file showing completion of the Recognizing and Responding to Suspsicions of Child Maltreatment training within 90 days of employment. .1102(g) All violations must be corrected immediately. A compliance letter is due to me within two weeks of today’s visit. By October 7, 2025, please send me a letter addressing how each violation was corrected. In your letter, be sure to include your facility name, facility ID number and each item number for the violation cited. You may submit the letter to me electronically at Miriam.Byrd@dhhs.nc.gov. If you elect to mail your letter, please ensure that you allow sufficient time so that the letter reaches me by the close of business on March 10, 2025. My mailing address is: Miriam Byrd, Child Care Consultant 2201 Mail Service Center Raleigh, NC 27699-2000 A follow-up visit will be conducted within the two weeks to verify compliance with staff/child ratios and supervision. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I recommend that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history score from 3/24/2024 to 9/23/2025 is 85%. Due to computer issues, the technical assistance provided regarding staff/child ratios, supervision, and record keeping will be emailed to Ms. Norris. Contact me at (910) 709-5985 or via email Miriam.Byrd@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 9 Completed Date: 9/23/2025 Age: From 0 To 6 Total Minutes: 160 Time In: 12:20 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor applicable childcare requirements during your annual compliance visit. The annual compliance monitoring checklist for Child Care Centers was used to note requirements monitored today. Upon my arrival, I was greeted by Ms. Tamisha McCray, teacher. She was present with nine (9) children, ages 0-6 years. She stated Ms. Glenda Norris, owner/director, was in another part of the home. I went to the living room to greet Ms. Norris. She accompanied back in the space occupied by the children. This facility currently operates with a 3-star rated license issued February 24, 2025. The license was posted in the space occupied by the children. The indoor and outdoor environment was monitored during today's visit. Nine children were present during and observed napping. An infant (5 months of age) was observed napping in a bouncy seat. The child's parent arrived within ten minutes to pick the child up. During the visit, there was approximately eight minutes where the sleeping children were not adequately supervised. Ms. McCray was observed sitting on the indoor steps on her phone and Ms. Norris was observed nodding in a chair. REQUIRED INSPECTIONS/DRILLS: The last fire inspection was on July 1, 2024. Please contact the fire marshal as soon as possible to request an inspection. The last sanitation inspection was on August 1, 2024. Ms. Norris was informed to email Mercedes Locklear (EHS) to request an inspection. The last documented monthly fire drill was conducted on September 18, 2025, and the last documented quarterly lockdown drill/shelter-in-place drill was conducted on June 19, 2025. I observed and documented twenty (20) violations of childcare requirements during today's visit. Each were thoroughly reviewed with Ms. Norris. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. A sanitation inspection has not been conducted since August 1, 2024. 10A NCAC 09 .0304(b) 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection has not been completed since July 1, 2024. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. One staff was was present with nine (9) children, ages 0-6 years. This was corrected when the owner/director came from another room in the home to maintain staff/child ratios. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. There was around eight minutes that the two staff present did not adequately provide supervision to the sleeping children. One staff was observed sitting on the indoor steps on her phone and the other staff was dozing in a chair. .1801(a)(1-5) 428 A current activity plan was not posted for each group of children for reference. The activity plan that was posted in the space used for infants was dated 2/31/2025. GS 110-91(12); .0508(a) 447 For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. A five (5) month old was observed napping in a bouncy seat. .0511 (a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. The owner/director stated there was no verification of documentation for the sleeping infant. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One new staff did not have a medical report on file. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. The health questionnaire on file for one staff was not dated and the health questionnaire for the owner/director was not current. This was corrected during the visit when staff dated the health questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information for one staff was not dated. The emergency information for the owner/director was not current. This was corrected when both staff added current dates to the emergency information form. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two new staff did not have documentation to show 16 hours of orientation was received within the first 6 weeks of employment. .1101(a) 1054 Documentation of staff's on-going training was not on file and/or was not current. The owner/director did not have the on-going training log completed. 10A NCAC 09 .1106(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two new staff did not have documentation of completion of six clock hours of training within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two new staff did not have a staff development plan on file. 10A NCAC 09 .0514(f) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. One child's discipline policy did not show the date of enrollment. There was no date of enrollment listed on required paperwork. .1804(b) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Two new staff did not review the center's EPR Plan during orientation. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two new staff did not have a signed acknowledgement on file showing a review of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff did not have verification on file showing completion of the Recognizing and Responding to Suspsicions of Child Maltreatment training within 90 days of employment. .1102(g) All violations must be corrected immediately. A compliance letter is due to me within two weeks of today’s visit. By October 7, 2025, please send me a letter addressing how each violation was corrected. In your letter, be sure to include your facility name, facility ID number and each item number for the violation cited. You may submit the letter to me electronically at Miriam.Byrd@dhhs.nc.gov. If you elect to mail your letter, please ensure that you allow sufficient time so that the letter reaches me by the close of business on March 10, 2025. My mailing address is: Miriam Byrd, Child Care Consultant 2201 Mail Service Center Raleigh, NC 27699-2000 A follow-up visit will be conducted within the two weeks to verify compliance with staff/child ratios and supervision. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I recommend that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history score from 3/24/2024 to 9/23/2025 is 85%. Due to computer issues, the technical assistance provided regarding staff/child ratios, supervision, and record keeping will be emailed to Ms. Norris. Contact me at (910) 709-5985 or via email Miriam.Byrd@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 9 Completed Date: 9/23/2025 Age: From 0 To 6 Total Minutes: 160 Time In: 12:20 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor applicable childcare requirements during your annual compliance visit. The annual compliance monitoring checklist for Child Care Centers was used to note requirements monitored today. Upon my arrival, I was greeted by Ms. Tamisha McCray, teacher. She was present with nine (9) children, ages 0-6 years. She stated Ms. Glenda Norris, owner/director, was in another part of the home. I went to the living room to greet Ms. Norris. She accompanied back in the space occupied by the children. This facility currently operates with a 3-star rated license issued February 24, 2025. The license was posted in the space occupied by the children. The indoor and outdoor environment was monitored during today's visit. Nine children were present during and observed napping. An infant (5 months of age) was observed napping in a bouncy seat. The child's parent arrived within ten minutes to pick the child up. During the visit, there was approximately eight minutes where the sleeping children were not adequately supervised. Ms. McCray was observed sitting on the indoor steps on her phone and Ms. Norris was observed nodding in a chair. REQUIRED INSPECTIONS/DRILLS: The last fire inspection was on July 1, 2024. Please contact the fire marshal as soon as possible to request an inspection. The last sanitation inspection was on August 1, 2024. Ms. Norris was informed to email Mercedes Locklear (EHS) to request an inspection. The last documented monthly fire drill was conducted on September 18, 2025, and the last documented quarterly lockdown drill/shelter-in-place drill was conducted on June 19, 2025. I observed and documented twenty (20) violations of childcare requirements during today's visit. Each were thoroughly reviewed with Ms. Norris. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. A sanitation inspection has not been conducted since August 1, 2024. 10A NCAC 09 .0304(b) 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection has not been completed since July 1, 2024. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. One staff was was present with nine (9) children, ages 0-6 years. This was corrected when the owner/director came from another room in the home to maintain staff/child ratios. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. There was around eight minutes that the two staff present did not adequately provide supervision to the sleeping children. One staff was observed sitting on the indoor steps on her phone and the other staff was dozing in a chair. .1801(a)(1-5) 428 A current activity plan was not posted for each group of children for reference. The activity plan that was posted in the space used for infants was dated 2/31/2025. GS 110-91(12); .0508(a) 447 For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. A five (5) month old was observed napping in a bouncy seat. .0511 (a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. The owner/director stated there was no verification of documentation for the sleeping infant. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One new staff did not have a medical report on file. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. The health questionnaire on file for one staff was not dated and the health questionnaire for the owner/director was not current. This was corrected during the visit when staff dated the health questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information for one staff was not dated. The emergency information for the owner/director was not current. This was corrected when both staff added current dates to the emergency information form. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two new staff did not have documentation to show 16 hours of orientation was received within the first 6 weeks of employment. .1101(a) 1054 Documentation of staff's on-going training was not on file and/or was not current. The owner/director did not have the on-going training log completed. 10A NCAC 09 .1106(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two new staff did not have documentation of completion of six clock hours of training within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two new staff did not have a staff development plan on file. 10A NCAC 09 .0514(f) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. One child's discipline policy did not show the date of enrollment. There was no date of enrollment listed on required paperwork. .1804(b) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Two new staff did not review the center's EPR Plan during orientation. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two new staff did not have a signed acknowledgement on file showing a review of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff did not have verification on file showing completion of the Recognizing and Responding to Suspsicions of Child Maltreatment training within 90 days of employment. .1102(g) All violations must be corrected immediately. A compliance letter is due to me within two weeks of today’s visit. By October 7, 2025, please send me a letter addressing how each violation was corrected. In your letter, be sure to include your facility name, facility ID number and each item number for the violation cited. You may submit the letter to me electronically at Miriam.Byrd@dhhs.nc.gov. If you elect to mail your letter, please ensure that you allow sufficient time so that the letter reaches me by the close of business on March 10, 2025. My mailing address is: Miriam Byrd, Child Care Consultant 2201 Mail Service Center Raleigh, NC 27699-2000 A follow-up visit will be conducted within the two weeks to verify compliance with staff/child ratios and supervision. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I recommend that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history score from 3/24/2024 to 9/23/2025 is 85%. Due to computer issues, the technical assistance provided regarding staff/child ratios, supervision, and record keeping will be emailed to Ms. Norris. Contact me at (910) 709-5985 or via email Miriam.Byrd@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1106 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 9 Completed Date: 9/23/2025 Age: From 0 To 6 Total Minutes: 160 Time In: 12:20 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor applicable childcare requirements during your annual compliance visit. The annual compliance monitoring checklist for Child Care Centers was used to note requirements monitored today. Upon my arrival, I was greeted by Ms. Tamisha McCray, teacher. She was present with nine (9) children, ages 0-6 years. She stated Ms. Glenda Norris, owner/director, was in another part of the home. I went to the living room to greet Ms. Norris. She accompanied back in the space occupied by the children. This facility currently operates with a 3-star rated license issued February 24, 2025. The license was posted in the space occupied by the children. The indoor and outdoor environment was monitored during today's visit. Nine children were present during and observed napping. An infant (5 months of age) was observed napping in a bouncy seat. The child's parent arrived within ten minutes to pick the child up. During the visit, there was approximately eight minutes where the sleeping children were not adequately supervised. Ms. McCray was observed sitting on the indoor steps on her phone and Ms. Norris was observed nodding in a chair. REQUIRED INSPECTIONS/DRILLS: The last fire inspection was on July 1, 2024. Please contact the fire marshal as soon as possible to request an inspection. The last sanitation inspection was on August 1, 2024. Ms. Norris was informed to email Mercedes Locklear (EHS) to request an inspection. The last documented monthly fire drill was conducted on September 18, 2025, and the last documented quarterly lockdown drill/shelter-in-place drill was conducted on June 19, 2025. I observed and documented twenty (20) violations of childcare requirements during today's visit. Each were thoroughly reviewed with Ms. Norris. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. A sanitation inspection has not been conducted since August 1, 2024. 10A NCAC 09 .0304(b) 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection has not been completed since July 1, 2024. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. One staff was was present with nine (9) children, ages 0-6 years. This was corrected when the owner/director came from another room in the home to maintain staff/child ratios. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. There was around eight minutes that the two staff present did not adequately provide supervision to the sleeping children. One staff was observed sitting on the indoor steps on her phone and the other staff was dozing in a chair. .1801(a)(1-5) 428 A current activity plan was not posted for each group of children for reference. The activity plan that was posted in the space used for infants was dated 2/31/2025. GS 110-91(12); .0508(a) 447 For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. A five (5) month old was observed napping in a bouncy seat. .0511 (a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. The owner/director stated there was no verification of documentation for the sleeping infant. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One new staff did not have a medical report on file. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. The health questionnaire on file for one staff was not dated and the health questionnaire for the owner/director was not current. This was corrected during the visit when staff dated the health questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information for one staff was not dated. The emergency information for the owner/director was not current. This was corrected when both staff added current dates to the emergency information form. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two new staff did not have documentation to show 16 hours of orientation was received within the first 6 weeks of employment. .1101(a) 1054 Documentation of staff's on-going training was not on file and/or was not current. The owner/director did not have the on-going training log completed. 10A NCAC 09 .1106(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two new staff did not have documentation of completion of six clock hours of training within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two new staff did not have a staff development plan on file. 10A NCAC 09 .0514(f) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. One child's discipline policy did not show the date of enrollment. There was no date of enrollment listed on required paperwork. .1804(b) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Two new staff did not review the center's EPR Plan during orientation. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two new staff did not have a signed acknowledgement on file showing a review of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff did not have verification on file showing completion of the Recognizing and Responding to Suspsicions of Child Maltreatment training within 90 days of employment. .1102(g) All violations must be corrected immediately. A compliance letter is due to me within two weeks of today’s visit. By October 7, 2025, please send me a letter addressing how each violation was corrected. In your letter, be sure to include your facility name, facility ID number and each item number for the violation cited. You may submit the letter to me electronically at Miriam.Byrd@dhhs.nc.gov. If you elect to mail your letter, please ensure that you allow sufficient time so that the letter reaches me by the close of business on March 10, 2025. My mailing address is: Miriam Byrd, Child Care Consultant 2201 Mail Service Center Raleigh, NC 27699-2000 A follow-up visit will be conducted within the two weeks to verify compliance with staff/child ratios and supervision. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I recommend that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history score from 3/24/2024 to 9/23/2025 is 85%. Due to computer issues, the technical assistance provided regarding staff/child ratios, supervision, and record keeping will be emailed to Ms. Norris. Contact me at (910) 709-5985 or via email Miriam.Byrd@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 9 Completed Date: 9/23/2025 Age: From 0 To 6 Total Minutes: 160 Time In: 12:20 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor applicable childcare requirements during your annual compliance visit. The annual compliance monitoring checklist for Child Care Centers was used to note requirements monitored today. Upon my arrival, I was greeted by Ms. Tamisha McCray, teacher. She was present with nine (9) children, ages 0-6 years. She stated Ms. Glenda Norris, owner/director, was in another part of the home. I went to the living room to greet Ms. Norris. She accompanied back in the space occupied by the children. This facility currently operates with a 3-star rated license issued February 24, 2025. The license was posted in the space occupied by the children. The indoor and outdoor environment was monitored during today's visit. Nine children were present during and observed napping. An infant (5 months of age) was observed napping in a bouncy seat. The child's parent arrived within ten minutes to pick the child up. During the visit, there was approximately eight minutes where the sleeping children were not adequately supervised. Ms. McCray was observed sitting on the indoor steps on her phone and Ms. Norris was observed nodding in a chair. REQUIRED INSPECTIONS/DRILLS: The last fire inspection was on July 1, 2024. Please contact the fire marshal as soon as possible to request an inspection. The last sanitation inspection was on August 1, 2024. Ms. Norris was informed to email Mercedes Locklear (EHS) to request an inspection. The last documented monthly fire drill was conducted on September 18, 2025, and the last documented quarterly lockdown drill/shelter-in-place drill was conducted on June 19, 2025. I observed and documented twenty (20) violations of childcare requirements during today's visit. Each were thoroughly reviewed with Ms. Norris. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. A sanitation inspection has not been conducted since August 1, 2024. 10A NCAC 09 .0304(b) 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection has not been completed since July 1, 2024. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. One staff was was present with nine (9) children, ages 0-6 years. This was corrected when the owner/director came from another room in the home to maintain staff/child ratios. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. There was around eight minutes that the two staff present did not adequately provide supervision to the sleeping children. One staff was observed sitting on the indoor steps on her phone and the other staff was dozing in a chair. .1801(a)(1-5) 428 A current activity plan was not posted for each group of children for reference. The activity plan that was posted in the space used for infants was dated 2/31/2025. GS 110-91(12); .0508(a) 447 For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. A five (5) month old was observed napping in a bouncy seat. .0511 (a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. The owner/director stated there was no verification of documentation for the sleeping infant. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One new staff did not have a medical report on file. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. The health questionnaire on file for one staff was not dated and the health questionnaire for the owner/director was not current. This was corrected during the visit when staff dated the health questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information for one staff was not dated. The emergency information for the owner/director was not current. This was corrected when both staff added current dates to the emergency information form. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two new staff did not have documentation to show 16 hours of orientation was received within the first 6 weeks of employment. .1101(a) 1054 Documentation of staff's on-going training was not on file and/or was not current. The owner/director did not have the on-going training log completed. 10A NCAC 09 .1106(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two new staff did not have documentation of completion of six clock hours of training within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two new staff did not have a staff development plan on file. 10A NCAC 09 .0514(f) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. One child's discipline policy did not show the date of enrollment. There was no date of enrollment listed on required paperwork. .1804(b) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Two new staff did not review the center's EPR Plan during orientation. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two new staff did not have a signed acknowledgement on file showing a review of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff did not have verification on file showing completion of the Recognizing and Responding to Suspsicions of Child Maltreatment training within 90 days of employment. .1102(g) All violations must be corrected immediately. A compliance letter is due to me within two weeks of today’s visit. By October 7, 2025, please send me a letter addressing how each violation was corrected. In your letter, be sure to include your facility name, facility ID number and each item number for the violation cited. You may submit the letter to me electronically at Miriam.Byrd@dhhs.nc.gov. If you elect to mail your letter, please ensure that you allow sufficient time so that the letter reaches me by the close of business on March 10, 2025. My mailing address is: Miriam Byrd, Child Care Consultant 2201 Mail Service Center Raleigh, NC 27699-2000 A follow-up visit will be conducted within the two weeks to verify compliance with staff/child ratios and supervision. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I recommend that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history score from 3/24/2024 to 9/23/2025 is 85%. Due to computer issues, the technical assistance provided regarding staff/child ratios, supervision, and record keeping will be emailed to Ms. Norris. Contact me at (910) 709-5985 or via email Miriam.Byrd@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110- 90 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 9 Completed Date: 9/23/2025 Age: From 0 To 6 Total Minutes: 160 Time In: 12:20 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor applicable childcare requirements during your annual compliance visit. The annual compliance monitoring checklist for Child Care Centers was used to note requirements monitored today. Upon my arrival, I was greeted by Ms. Tamisha McCray, teacher. She was present with nine (9) children, ages 0-6 years. She stated Ms. Glenda Norris, owner/director, was in another part of the home. I went to the living room to greet Ms. Norris. She accompanied back in the space occupied by the children. This facility currently operates with a 3-star rated license issued February 24, 2025. The license was posted in the space occupied by the children. The indoor and outdoor environment was monitored during today's visit. Nine children were present during and observed napping. An infant (5 months of age) was observed napping in a bouncy seat. The child's parent arrived within ten minutes to pick the child up. During the visit, there was approximately eight minutes where the sleeping children were not adequately supervised. Ms. McCray was observed sitting on the indoor steps on her phone and Ms. Norris was observed nodding in a chair. REQUIRED INSPECTIONS/DRILLS: The last fire inspection was on July 1, 2024. Please contact the fire marshal as soon as possible to request an inspection. The last sanitation inspection was on August 1, 2024. Ms. Norris was informed to email Mercedes Locklear (EHS) to request an inspection. The last documented monthly fire drill was conducted on September 18, 2025, and the last documented quarterly lockdown drill/shelter-in-place drill was conducted on June 19, 2025. I observed and documented twenty (20) violations of childcare requirements during today's visit. Each were thoroughly reviewed with Ms. Norris. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. A sanitation inspection has not been conducted since August 1, 2024. 10A NCAC 09 .0304(b) 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection has not been completed since July 1, 2024. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. One staff was was present with nine (9) children, ages 0-6 years. This was corrected when the owner/director came from another room in the home to maintain staff/child ratios. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. There was around eight minutes that the two staff present did not adequately provide supervision to the sleeping children. One staff was observed sitting on the indoor steps on her phone and the other staff was dozing in a chair. .1801(a)(1-5) 428 A current activity plan was not posted for each group of children for reference. The activity plan that was posted in the space used for infants was dated 2/31/2025. GS 110-91(12); .0508(a) 447 For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. A five (5) month old was observed napping in a bouncy seat. .0511 (a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. The owner/director stated there was no verification of documentation for the sleeping infant. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One new staff did not have a medical report on file. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. The health questionnaire on file for one staff was not dated and the health questionnaire for the owner/director was not current. This was corrected during the visit when staff dated the health questionnaire. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information for one staff was not dated. The emergency information for the owner/director was not current. This was corrected when both staff added current dates to the emergency information form. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two new staff did not have documentation to show 16 hours of orientation was received within the first 6 weeks of employment. .1101(a) 1054 Documentation of staff's on-going training was not on file and/or was not current. The owner/director did not have the on-going training log completed. 10A NCAC 09 .1106(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two new staff did not have documentation of completion of six clock hours of training within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two new staff did not have a staff development plan on file. 10A NCAC 09 .0514(f) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. One child's discipline policy did not show the date of enrollment. There was no date of enrollment listed on required paperwork. .1804(b) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Two new staff did not review the center's EPR Plan during orientation. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two new staff did not have a signed acknowledgement on file showing a review of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff did not have verification on file showing completion of the Recognizing and Responding to Suspsicions of Child Maltreatment training within 90 days of employment. .1102(g) All violations must be corrected immediately. A compliance letter is due to me within two weeks of today’s visit. By October 7, 2025, please send me a letter addressing how each violation was corrected. In your letter, be sure to include your facility name, facility ID number and each item number for the violation cited. You may submit the letter to me electronically at Miriam.Byrd@dhhs.nc.gov. If you elect to mail your letter, please ensure that you allow sufficient time so that the letter reaches me by the close of business on March 10, 2025. My mailing address is: Miriam Byrd, Child Care Consultant 2201 Mail Service Center Raleigh, NC 27699-2000 A follow-up visit will be conducted within the two weeks to verify compliance with staff/child ratios and supervision. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I recommend that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your compliance history score from 3/24/2024 to 9/23/2025 is 85%. Due to computer issues, the technical assistance provided regarding staff/child ratios, supervision, and record keeping will be emailed to Ms. Norris. Contact me at (910) 709-5985 or via email Miriam.Byrd@dhhs.nc.gov with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: NAKITA BELLAMY Operation Type: Center Case Number: Visit Date: 6/13/2025 Number Present: 13 Completed Date: 6/13/2025 Age: From 1 To 12 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable childcare requirements pertinent to a routine unannounced visit. The program operates as a Center Located in a Residence with a 3-star rated license issued December 20, 2017, earning 5 points for Staff education standards, 2 points for program standards, and one quality point for complying with a programmatic option. License restrictions include a capacity of 12 children, ages 0-12 years, 1st, 2nd and 3rd shift, meets enhanced ratios. Today’s visit was conducted with Glenda Norris, Administrator. A walk-through was conducted of the indoor and outdoor areas. Staff/child ratios, group size, capacity, use of space, and supervision were observed. I observed during outdoor free play. Developmentally age-appropriate materials were used. Positive and nurturing communication occurred as teachers interacted with children. I review one new staff file. Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility did not have roster in the ABCMS system for review during today's visit. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation documented must be corrected immediately. On or before June 27, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Nakita Bellamy, Child Care Consultant, 2201 Mail Service Center Raleigh, NC 27699- 2201 Nakita.Bellamyl@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 1234567 Technical Assistance Guide: Indoor Physical Activities for Children During Extreme Hot Weather Hit weather often restricts outdoor play, making it essential to provide engaging and developmentally appropriate indoor physical activities for children. The following are recommendations to support movement-based play that enhances motor skills, cognitive development, and overall well-being. Toddlers • Obstacle Course: Use pillows, tunnels, and soft toys to encourage crawling and balancing. • Dance Play: Simple movements to music enhance coordination and rhythm. • Ball Rolling: Encourages hand-eye coordination and social interaction. Preschoolers Animal Walks: Encourage children to mimic animal movements (e.g., bear crawl, frog jumps). •Simon Says (Movement-Based): Enhances listening skills and gross motor development. • Indoor Hopscotch: Use tape on the floor to create a hopscotch board. Elementary School Children (6–10 years old) • Mini Yoga & Stretching Routines: Promotes flexibility and mindfulness. • "Soft" Ball Volleyball: Engages reflexes and teamwork in a limited space. • Scavenger Hunt with Movement Challenges: Incorporate jumping, skipping, or balancing elements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Nakita Bellamy, Child Care Consultant, (910) 651-0362, Nakita.Bellamy@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, (910) 709-4160, Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: NAKITA BELLAMY Operation Type: Center Case Number: Visit Date: 6/13/2025 Number Present: 13 Completed Date: 6/13/2025 Age: From 1 To 12 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable childcare requirements pertinent to a routine unannounced visit. The program operates as a Center Located in a Residence with a 3-star rated license issued December 20, 2017, earning 5 points for Staff education standards, 2 points for program standards, and one quality point for complying with a programmatic option. License restrictions include a capacity of 12 children, ages 0-12 years, 1st, 2nd and 3rd shift, meets enhanced ratios. Today’s visit was conducted with Glenda Norris, Administrator. A walk-through was conducted of the indoor and outdoor areas. Staff/child ratios, group size, capacity, use of space, and supervision were observed. I observed during outdoor free play. Developmentally age-appropriate materials were used. Positive and nurturing communication occurred as teachers interacted with children. I review one new staff file. Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility did not have roster in the ABCMS system for review during today's visit. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation documented must be corrected immediately. On or before June 27, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Nakita Bellamy, Child Care Consultant, 2201 Mail Service Center Raleigh, NC 27699- 2201 Nakita.Bellamyl@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 1234567 Technical Assistance Guide: Indoor Physical Activities for Children During Extreme Hot Weather Hit weather often restricts outdoor play, making it essential to provide engaging and developmentally appropriate indoor physical activities for children. The following are recommendations to support movement-based play that enhances motor skills, cognitive development, and overall well-being. Toddlers • Obstacle Course: Use pillows, tunnels, and soft toys to encourage crawling and balancing. • Dance Play: Simple movements to music enhance coordination and rhythm. • Ball Rolling: Encourages hand-eye coordination and social interaction. Preschoolers Animal Walks: Encourage children to mimic animal movements (e.g., bear crawl, frog jumps). •Simon Says (Movement-Based): Enhances listening skills and gross motor development. • Indoor Hopscotch: Use tape on the floor to create a hopscotch board. Elementary School Children (6–10 years old) • Mini Yoga & Stretching Routines: Promotes flexibility and mindfulness. • "Soft" Ball Volleyball: Engages reflexes and teamwork in a limited space. • Scavenger Hunt with Movement Challenges: Incorporate jumping, skipping, or balancing elements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Nakita Bellamy, Child Care Consultant, (910) 651-0362, Nakita.Bellamy@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, (910) 709-4160, Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: AMY TENILLE LOWERY Operation Type: Center Case Number: 0425-078A Visit Date: 4/25/2025 Number Present: 13 Completed Date: 4/25/2025 Age: From 0 To 12 Total Minutes: 45 Time In: 10:15 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of this unannounced visit was to follow-up regarding allegations of violations of child care requirements at this child care facility. Glenda Norris, Owner/Administrator, accompanied me during a walk-through of the center. During the visit, I spoke with Ms. Norris and two children. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On different occasions administrator's sixteen-year-old grandchild has ridden some of the children on a ATV. 10A NCAC 09 .0601(a) All violations documented above must be corrected immediately. A written, dated, and signed letter of compliance must be submitted to me within one week, by May 2, 2025, describing how and when the violations were corrected and how compliance will be maintained in the future. The letter of compliance should be emailed to me at the below information. You may contact me at Tenille Lowery, Investigations Consultant, (910) 733-1129, tenille.lowery@dhhs.nc.gov, Fax: (919) 715-1013, or my supervisor, Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: AMY TENILLE LOWERY Operation Type: Center Case Number: 0425-078A Visit Date: 4/10/2025 Number Present: 8 Completed Date: 4/10/2025 Age: From 0 To 4 Total Minutes: 75 Time In: 10:30 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care center. Glenda Norris, Owner/Administrator, accompanied me during a walk-through of the center. During the visit, I discussed the allegations with Ms. Norris. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. During the visit a staff member was working and had not received a valid qualifying letter. G.S. 110-90.2(b) 1534 Personnel records were not maintained on file in the timeframes given by Rule .2318(7). Administrator was unable to locate the file for a former staff member that left in February 2025. .2318 (7) 1757 A valid qualification letter was not on file and available to review at the facility. There was no qualification letter on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) Violations must be corrected immediately. Within one week April 17. 2025, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at the information below. You may contact me at Tenille Lowery, Investigations Consultant, (910) 733-1129, tenille.lowery@dhhs.nc.gov, Fax: (919) 715-1013, Mail: 2201 Mail Services Center, Raleigh, NC 27699-2201 or my supervisor, Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 10/3/2024 Number Present: 7 Completed Date: 10/3/2024 Age: From 1 To 3 Total Minutes: 210 Time In: 10:00 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable childcare requirements pertinent to an annual compliance visit. The Annual Compliance Monitoring Checklist for Child care Centers was used today to note requirements that were monitored. The program operates as a Center Located in a Residence with a 3-star rated license issued December 20, 2017, earning 5 points for Staff education standards, 2 points for program standards, and one quality point for complying with a programmatic option. License restrictions include a capacity of 12 children, ages 0-12 years, 1st, 2nd and 3rd shift, meets enhanced ratios. Today’s visit was conducted with Glenda Norris, Owner/Administrator/Lead Teacher and one staff member. A walk-through was conducted of the indoor and outdoor areas. Staff/child ratios, group size, capacity, use of space, and supervision were observed. I observed children playing in various activity centers, teacher lead activities, eating lunch and preparing for nap. Developmentally age-appropriate materials were used. Positive and nurturing communication occurred as teachers interacted with children. Today's lunch consisted of chicken nuggets, french fries, oranges and milk. A sanitation inspection was completed on August 1, 2024 with 0 demerits and a Superior rating. A fire inspection was completed on July 1, 2024. The Emergency Drill log was reviewed during today’s visit. Prior to today’s visit the staff and training worksheet was obtained. A review of the information was completed. All staff files were reviewed during today's visit. During today’s visit, four children records were reviewed. The children’s records form was completed during the visit. Eight violations of child care requirements were observed and documented. Each were thoroughly reviewed with Ms. Norris. Computer-generated report was completed and printed at the conclusion of today's visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In the room used by preschool children the activity plan/lesson plan was not posted. In the room used by infants/toddlers the activity plan was not dated. GS 110-91(12); .0508(a) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Two sets of swings on the outdoor play area did not have adequate fall zone material underneath. Indoor/outdoor carpeting was used on top of the surfacing, resulting in a depth measurement of the surfacing could not be determined. .0605(j) 721 All equipment and furnishings were not in good repair. The Little Tykes Coupe Truck on the outdoor play area had a rusty bolt exposed. The Little Tykes tool chest was filled with water and several cracks were in the plastic. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of ProZone (Lubricant Protection Spray) was located on the sidewalk outside the side door of the preschool room. .2820(b) 1042 Accurate records were not maintained for all staff. The file for the van driver did not have accurate records available for review. G.S. 110-91(9) 1068 On-going training documentation did not include all applicable information: subject matter, topic area in G.S. 110-91(11), name of training provider, date training was provided, number of hours of training, and name of staff. All staff files did not have the on-going training documentation log completed for the 2023-2024 training year. .1106(a) 1757 A valid qualification letter was not on file and available to review at the facility. The van driver did not have a qualification letter on file for review. G.S. 110-90.2(b) & (d) & .2703(e) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All staff files did not keep medical information and health questionnaires separate from the individual file. .0701(d) All violations must be corrected immediately. You can submit a compliance letter by October 17, 2024 showing how each violation was corrected. You may mail or email the compliance letter to: Miriam Byrd, Child Care Consultant, PO Box 1731, Clinton, NC 28329 Miriam.Byrd@dhhs.nc.gov If you state in your letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a purposed timeline of the corrections. In some cases, this timeline may be extended. You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your current Compliance history score is 85%. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommend that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. The following information was obtained from the Clean Water for US Kids (//www.cleanwaterforuskids.org/en/carolina/): *Lead in Water testing- In progress- enrollment completed 7-31-2024, No results ready *Lead-Based Paint- enrollment started, no results ready *Asbestos- enrollment started, no results ready *The above must be completed and results on file by January 1, 2025. Violations will be cited after 1-1-205 if results are not on file. Technical assistance with file reviews was provided. Make sure all forms in children's files are signed by you the operator upon receipt. Also, make sure the current file checklists for staff and children are used to assist you with having the most current documents on file. Rated License: The Governor signed Senate Bill 425 (now Session Law 2024-34), Health and Human Services Omnibus Bill, which includes the Quality Rating Improvement System (QRIS) Modifications recommended to the Legislature by the NC Child Care Commission to update QRIS and create additional pathways for licensed child care facilities to earn star rated licenses. The Child Care Commission is currently in the process of drafting proposed child care rule language to begin the rulemaking process for implementing the new requirements. The rulemaking process will include publishing of proposed revised rules as well as a public hearing and public comment period. Hold Harmless provisions have been extended and star rated license assessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Contact me at (910) 709-5985 or via email: Miriam.Byrd@dhhs.nc.gov with any questions or concerns. You may also contact Janet Edwards, Licensing Supervisor, (910) 709-4160, janet.edwards@dhhs.nc.gov. Y If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 10/3/2024 Number Present: 7 Completed Date: 10/3/2024 Age: From 1 To 3 Total Minutes: 210 Time In: 10:00 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable childcare requirements pertinent to an annual compliance visit. The Annual Compliance Monitoring Checklist for Child care Centers was used today to note requirements that were monitored. The program operates as a Center Located in a Residence with a 3-star rated license issued December 20, 2017, earning 5 points for Staff education standards, 2 points for program standards, and one quality point for complying with a programmatic option. License restrictions include a capacity of 12 children, ages 0-12 years, 1st, 2nd and 3rd shift, meets enhanced ratios. Today’s visit was conducted with Glenda Norris, Owner/Administrator/Lead Teacher and one staff member. A walk-through was conducted of the indoor and outdoor areas. Staff/child ratios, group size, capacity, use of space, and supervision were observed. I observed children playing in various activity centers, teacher lead activities, eating lunch and preparing for nap. Developmentally age-appropriate materials were used. Positive and nurturing communication occurred as teachers interacted with children. Today's lunch consisted of chicken nuggets, french fries, oranges and milk. A sanitation inspection was completed on August 1, 2024 with 0 demerits and a Superior rating. A fire inspection was completed on July 1, 2024. The Emergency Drill log was reviewed during today’s visit. Prior to today’s visit the staff and training worksheet was obtained. A review of the information was completed. All staff files were reviewed during today's visit. During today’s visit, four children records were reviewed. The children’s records form was completed during the visit. Eight violations of child care requirements were observed and documented. Each were thoroughly reviewed with Ms. Norris. Computer-generated report was completed and printed at the conclusion of today's visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In the room used by preschool children the activity plan/lesson plan was not posted. In the room used by infants/toddlers the activity plan was not dated. GS 110-91(12); .0508(a) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Two sets of swings on the outdoor play area did not have adequate fall zone material underneath. Indoor/outdoor carpeting was used on top of the surfacing, resulting in a depth measurement of the surfacing could not be determined. .0605(j) 721 All equipment and furnishings were not in good repair. The Little Tykes Coupe Truck on the outdoor play area had a rusty bolt exposed. The Little Tykes tool chest was filled with water and several cracks were in the plastic. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of ProZone (Lubricant Protection Spray) was located on the sidewalk outside the side door of the preschool room. .2820(b) 1042 Accurate records were not maintained for all staff. The file for the van driver did not have accurate records available for review. G.S. 110-91(9) 1068 On-going training documentation did not include all applicable information: subject matter, topic area in G.S. 110-91(11), name of training provider, date training was provided, number of hours of training, and name of staff. All staff files did not have the on-going training documentation log completed for the 2023-2024 training year. .1106(a) 1757 A valid qualification letter was not on file and available to review at the facility. The van driver did not have a qualification letter on file for review. G.S. 110-90.2(b) & (d) & .2703(e) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All staff files did not keep medical information and health questionnaires separate from the individual file. .0701(d) All violations must be corrected immediately. You can submit a compliance letter by October 17, 2024 showing how each violation was corrected. You may mail or email the compliance letter to: Miriam Byrd, Child Care Consultant, PO Box 1731, Clinton, NC 28329 Miriam.Byrd@dhhs.nc.gov If you state in your letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a purposed timeline of the corrections. In some cases, this timeline may be extended. You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your current Compliance history score is 85%. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommend that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. The following information was obtained from the Clean Water for US Kids (//www.cleanwaterforuskids.org/en/carolina/): *Lead in Water testing- In progress- enrollment completed 7-31-2024, No results ready *Lead-Based Paint- enrollment started, no results ready *Asbestos- enrollment started, no results ready *The above must be completed and results on file by January 1, 2025. Violations will be cited after 1-1-205 if results are not on file. Technical assistance with file reviews was provided. Make sure all forms in children's files are signed by you the operator upon receipt. Also, make sure the current file checklists for staff and children are used to assist you with having the most current documents on file. Rated License: The Governor signed Senate Bill 425 (now Session Law 2024-34), Health and Human Services Omnibus Bill, which includes the Quality Rating Improvement System (QRIS) Modifications recommended to the Legislature by the NC Child Care Commission to update QRIS and create additional pathways for licensed child care facilities to earn star rated licenses. The Child Care Commission is currently in the process of drafting proposed child care rule language to begin the rulemaking process for implementing the new requirements. The rulemaking process will include publishing of proposed revised rules as well as a public hearing and public comment period. Hold Harmless provisions have been extended and star rated license assessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Contact me at (910) 709-5985 or via email: Miriam.Byrd@dhhs.nc.gov with any questions or concerns. You may also contact Janet Edwards, Licensing Supervisor, (910) 709-4160, janet.edwards@dhhs.nc.gov. Y If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 10/3/2024 Number Present: 7 Completed Date: 10/3/2024 Age: From 1 To 3 Total Minutes: 210 Time In: 10:00 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable childcare requirements pertinent to an annual compliance visit. The Annual Compliance Monitoring Checklist for Child care Centers was used today to note requirements that were monitored. The program operates as a Center Located in a Residence with a 3-star rated license issued December 20, 2017, earning 5 points for Staff education standards, 2 points for program standards, and one quality point for complying with a programmatic option. License restrictions include a capacity of 12 children, ages 0-12 years, 1st, 2nd and 3rd shift, meets enhanced ratios. Today’s visit was conducted with Glenda Norris, Owner/Administrator/Lead Teacher and one staff member. A walk-through was conducted of the indoor and outdoor areas. Staff/child ratios, group size, capacity, use of space, and supervision were observed. I observed children playing in various activity centers, teacher lead activities, eating lunch and preparing for nap. Developmentally age-appropriate materials were used. Positive and nurturing communication occurred as teachers interacted with children. Today's lunch consisted of chicken nuggets, french fries, oranges and milk. A sanitation inspection was completed on August 1, 2024 with 0 demerits and a Superior rating. A fire inspection was completed on July 1, 2024. The Emergency Drill log was reviewed during today’s visit. Prior to today’s visit the staff and training worksheet was obtained. A review of the information was completed. All staff files were reviewed during today's visit. During today’s visit, four children records were reviewed. The children’s records form was completed during the visit. Eight violations of child care requirements were observed and documented. Each were thoroughly reviewed with Ms. Norris. Computer-generated report was completed and printed at the conclusion of today's visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In the room used by preschool children the activity plan/lesson plan was not posted. In the room used by infants/toddlers the activity plan was not dated. GS 110-91(12); .0508(a) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Two sets of swings on the outdoor play area did not have adequate fall zone material underneath. Indoor/outdoor carpeting was used on top of the surfacing, resulting in a depth measurement of the surfacing could not be determined. .0605(j) 721 All equipment and furnishings were not in good repair. The Little Tykes Coupe Truck on the outdoor play area had a rusty bolt exposed. The Little Tykes tool chest was filled with water and several cracks were in the plastic. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of ProZone (Lubricant Protection Spray) was located on the sidewalk outside the side door of the preschool room. .2820(b) 1042 Accurate records were not maintained for all staff. The file for the van driver did not have accurate records available for review. G.S. 110-91(9) 1068 On-going training documentation did not include all applicable information: subject matter, topic area in G.S. 110-91(11), name of training provider, date training was provided, number of hours of training, and name of staff. All staff files did not have the on-going training documentation log completed for the 2023-2024 training year. .1106(a) 1757 A valid qualification letter was not on file and available to review at the facility. The van driver did not have a qualification letter on file for review. G.S. 110-90.2(b) & (d) & .2703(e) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All staff files did not keep medical information and health questionnaires separate from the individual file. .0701(d) All violations must be corrected immediately. You can submit a compliance letter by October 17, 2024 showing how each violation was corrected. You may mail or email the compliance letter to: Miriam Byrd, Child Care Consultant, PO Box 1731, Clinton, NC 28329 Miriam.Byrd@dhhs.nc.gov If you state in your letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a purposed timeline of the corrections. In some cases, this timeline may be extended. You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your current Compliance history score is 85%. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommend that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. The following information was obtained from the Clean Water for US Kids (//www.cleanwaterforuskids.org/en/carolina/): *Lead in Water testing- In progress- enrollment completed 7-31-2024, No results ready *Lead-Based Paint- enrollment started, no results ready *Asbestos- enrollment started, no results ready *The above must be completed and results on file by January 1, 2025. Violations will be cited after 1-1-205 if results are not on file. Technical assistance with file reviews was provided. Make sure all forms in children's files are signed by you the operator upon receipt. Also, make sure the current file checklists for staff and children are used to assist you with having the most current documents on file. Rated License: The Governor signed Senate Bill 425 (now Session Law 2024-34), Health and Human Services Omnibus Bill, which includes the Quality Rating Improvement System (QRIS) Modifications recommended to the Legislature by the NC Child Care Commission to update QRIS and create additional pathways for licensed child care facilities to earn star rated licenses. The Child Care Commission is currently in the process of drafting proposed child care rule language to begin the rulemaking process for implementing the new requirements. The rulemaking process will include publishing of proposed revised rules as well as a public hearing and public comment period. Hold Harmless provisions have been extended and star rated license assessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Contact me at (910) 709-5985 or via email: Miriam.Byrd@dhhs.nc.gov with any questions or concerns. You may also contact Janet Edwards, Licensing Supervisor, (910) 709-4160, janet.edwards@dhhs.nc.gov. Y If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110- 90 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 10/3/2024 Number Present: 7 Completed Date: 10/3/2024 Age: From 1 To 3 Total Minutes: 210 Time In: 10:00 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable childcare requirements pertinent to an annual compliance visit. The Annual Compliance Monitoring Checklist for Child care Centers was used today to note requirements that were monitored. The program operates as a Center Located in a Residence with a 3-star rated license issued December 20, 2017, earning 5 points for Staff education standards, 2 points for program standards, and one quality point for complying with a programmatic option. License restrictions include a capacity of 12 children, ages 0-12 years, 1st, 2nd and 3rd shift, meets enhanced ratios. Today’s visit was conducted with Glenda Norris, Owner/Administrator/Lead Teacher and one staff member. A walk-through was conducted of the indoor and outdoor areas. Staff/child ratios, group size, capacity, use of space, and supervision were observed. I observed children playing in various activity centers, teacher lead activities, eating lunch and preparing for nap. Developmentally age-appropriate materials were used. Positive and nurturing communication occurred as teachers interacted with children. Today's lunch consisted of chicken nuggets, french fries, oranges and milk. A sanitation inspection was completed on August 1, 2024 with 0 demerits and a Superior rating. A fire inspection was completed on July 1, 2024. The Emergency Drill log was reviewed during today’s visit. Prior to today’s visit the staff and training worksheet was obtained. A review of the information was completed. All staff files were reviewed during today's visit. During today’s visit, four children records were reviewed. The children’s records form was completed during the visit. Eight violations of child care requirements were observed and documented. Each were thoroughly reviewed with Ms. Norris. Computer-generated report was completed and printed at the conclusion of today's visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In the room used by preschool children the activity plan/lesson plan was not posted. In the room used by infants/toddlers the activity plan was not dated. GS 110-91(12); .0508(a) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Two sets of swings on the outdoor play area did not have adequate fall zone material underneath. Indoor/outdoor carpeting was used on top of the surfacing, resulting in a depth measurement of the surfacing could not be determined. .0605(j) 721 All equipment and furnishings were not in good repair. The Little Tykes Coupe Truck on the outdoor play area had a rusty bolt exposed. The Little Tykes tool chest was filled with water and several cracks were in the plastic. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of ProZone (Lubricant Protection Spray) was located on the sidewalk outside the side door of the preschool room. .2820(b) 1042 Accurate records were not maintained for all staff. The file for the van driver did not have accurate records available for review. G.S. 110-91(9) 1068 On-going training documentation did not include all applicable information: subject matter, topic area in G.S. 110-91(11), name of training provider, date training was provided, number of hours of training, and name of staff. All staff files did not have the on-going training documentation log completed for the 2023-2024 training year. .1106(a) 1757 A valid qualification letter was not on file and available to review at the facility. The van driver did not have a qualification letter on file for review. G.S. 110-90.2(b) & (d) & .2703(e) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All staff files did not keep medical information and health questionnaires separate from the individual file. .0701(d) All violations must be corrected immediately. You can submit a compliance letter by October 17, 2024 showing how each violation was corrected. You may mail or email the compliance letter to: Miriam Byrd, Child Care Consultant, PO Box 1731, Clinton, NC 28329 Miriam.Byrd@dhhs.nc.gov If you state in your letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a purposed timeline of the corrections. In some cases, this timeline may be extended. You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Your current Compliance history score is 85%. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommend that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. The following information was obtained from the Clean Water for US Kids (//www.cleanwaterforuskids.org/en/carolina/): *Lead in Water testing- In progress- enrollment completed 7-31-2024, No results ready *Lead-Based Paint- enrollment started, no results ready *Asbestos- enrollment started, no results ready *The above must be completed and results on file by January 1, 2025. Violations will be cited after 1-1-205 if results are not on file. Technical assistance with file reviews was provided. Make sure all forms in children's files are signed by you the operator upon receipt. Also, make sure the current file checklists for staff and children are used to assist you with having the most current documents on file. Rated License: The Governor signed Senate Bill 425 (now Session Law 2024-34), Health and Human Services Omnibus Bill, which includes the Quality Rating Improvement System (QRIS) Modifications recommended to the Legislature by the NC Child Care Commission to update QRIS and create additional pathways for licensed child care facilities to earn star rated licenses. The Child Care Commission is currently in the process of drafting proposed child care rule language to begin the rulemaking process for implementing the new requirements. The rulemaking process will include publishing of proposed revised rules as well as a public hearing and public comment period. Hold Harmless provisions have been extended and star rated license assessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Contact me at (910) 709-5985 or via email: Miriam.Byrd@dhhs.nc.gov with any questions or concerns. You may also contact Janet Edwards, Licensing Supervisor, (910) 709-4160, janet.edwards@dhhs.nc.gov. Y If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 4/4/2024 Number Present: 9 Completed Date: 4/4/2024 Age: From 1 To 11 Total Minutes: 95 Time In: 11:25 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable childcare requirements during your routine unannounced visit. The program currently operates with a three-star license issued December 2017, earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option. Restrictions are as follows: Daytime and Overnight care, and meets enhanced ratios. Today’s visit was conducted with Mrs. Glenda Norris, operator. Upon my arrival, I observed children coming in from the outdoor playground. Handwashing was observed. The new addition (space #4a and #4b) is set up with developmentally appropriate activity areas. An eighth month old was present with Ms. Norris in space #4b. Eight children, age's 2-11 were present with Ms. McLeod in space #4a. Mrs. Norris' granddaughter is on spring break from college and was preparing lunch. I informed Mrs. Norris that her granddaughter can not be left alone with any group of children without a criminal background qualification letter. Teacher interaction was observed with adequate supervision being provided. The following items were monitored: Supervision, Staff/Child Ratios, Adequate/Approved Space, CBC, Permit Posted, CPR, FA, Special Training, Program Records, Storage of Hazardous Products, Storage of Medication. Three violations of child care requirements were observed and documented. Each were thoroughly reviewed with Mrs. Norris. Computer-generated report was printed at the conclusion of today's visit. Violation Number Comment Rule 415 A current schedule was not posted for each group of children for reference. A schedule was not posted in either of the classrooms. GS 110-91(12);.0508(a) 428 A current activity plan was not posted for each group of children for reference. In the space used by infants/toddlers, the activity plan was posted, but did not have a date on it. In the space used by preschool children and older, an activity plan was not posted. GS 110-91(12); .0508(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no documentation to show that staff were visually checking on the sleeping infant aged 12 months of younger. .0606(g) Each violation must be corrected immediately. You are required to complete a compliance letter that explains in detail how each individual violation was corrected. The signed and dated compliance letter must be received by April 18, 2024. You may mail or email the letter to: Miriam Byrd, Child Care Consultant, PO Box 1731, Clinton, NC 28329 Miriam.Byrd@dhhs.nc.gov You are required to maintain compliance applicable childcare requirements at all times. NC GS 110-90(4) (d) requires all childcare facilities to maintain a compliance history score of at least seventy-five percent (75%) for the past 18 months. If you state in your letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a purposed timeline of the corrections. In some cases, this timeline may be extended. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. During today's visit, assistance with posted program files was given. Children began using the new addition in November 2023. The Program Files Checklist for Centers was left with Mrs. Norris. Make sure the items designated as POSTED are posted in a prominent location in the new space. Each space must also have a daily schedule and current activity plan (lesson plan) posted. You can find blank copies of the activity plan on the DCDEE website under Provider Documents tab. Rated License: You are currently in Cohort 1 of the Rated License Assessment. This means your prep year began July 1, 2023-June 30, 2024. During the Prep Year, you need to make sure all teaching staff (you included) have a current Status Letter in WORKS. If you or any staff have completed EDU coursework since 2017, make sure an update, original transcript has been sent to WORKS. Your assessment year will begin July 1, 2024-June 30, 2025. You must complete the Rated License Assessment before June 30, 2025. Contact me at (910) 709-5985 or via email with any questions or concerns. You may also contact Janet Edwards, Licensing Supervisor, (910) 709-4160, janet.edwards@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 4/4/2024 Number Present: 9 Completed Date: 4/4/2024 Age: From 1 To 11 Total Minutes: 95 Time In: 11:25 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable childcare requirements during your routine unannounced visit. The program currently operates with a three-star license issued December 2017, earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option. Restrictions are as follows: Daytime and Overnight care, and meets enhanced ratios. Today’s visit was conducted with Mrs. Glenda Norris, operator. Upon my arrival, I observed children coming in from the outdoor playground. Handwashing was observed. The new addition (space #4a and #4b) is set up with developmentally appropriate activity areas. An eighth month old was present with Ms. Norris in space #4b. Eight children, age's 2-11 were present with Ms. McLeod in space #4a. Mrs. Norris' granddaughter is on spring break from college and was preparing lunch. I informed Mrs. Norris that her granddaughter can not be left alone with any group of children without a criminal background qualification letter. Teacher interaction was observed with adequate supervision being provided. The following items were monitored: Supervision, Staff/Child Ratios, Adequate/Approved Space, CBC, Permit Posted, CPR, FA, Special Training, Program Records, Storage of Hazardous Products, Storage of Medication. Three violations of child care requirements were observed and documented. Each were thoroughly reviewed with Mrs. Norris. Computer-generated report was printed at the conclusion of today's visit. Violation Number Comment Rule 415 A current schedule was not posted for each group of children for reference. A schedule was not posted in either of the classrooms. GS 110-91(12);.0508(a) 428 A current activity plan was not posted for each group of children for reference. In the space used by infants/toddlers, the activity plan was posted, but did not have a date on it. In the space used by preschool children and older, an activity plan was not posted. GS 110-91(12); .0508(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no documentation to show that staff were visually checking on the sleeping infant aged 12 months of younger. .0606(g) Each violation must be corrected immediately. You are required to complete a compliance letter that explains in detail how each individual violation was corrected. The signed and dated compliance letter must be received by April 18, 2024. You may mail or email the letter to: Miriam Byrd, Child Care Consultant, PO Box 1731, Clinton, NC 28329 Miriam.Byrd@dhhs.nc.gov You are required to maintain compliance applicable childcare requirements at all times. NC GS 110-90(4) (d) requires all childcare facilities to maintain a compliance history score of at least seventy-five percent (75%) for the past 18 months. If you state in your letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a purposed timeline of the corrections. In some cases, this timeline may be extended. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. During today's visit, assistance with posted program files was given. Children began using the new addition in November 2023. The Program Files Checklist for Centers was left with Mrs. Norris. Make sure the items designated as POSTED are posted in a prominent location in the new space. Each space must also have a daily schedule and current activity plan (lesson plan) posted. You can find blank copies of the activity plan on the DCDEE website under Provider Documents tab. Rated License: You are currently in Cohort 1 of the Rated License Assessment. This means your prep year began July 1, 2023-June 30, 2024. During the Prep Year, you need to make sure all teaching staff (you included) have a current Status Letter in WORKS. If you or any staff have completed EDU coursework since 2017, make sure an update, original transcript has been sent to WORKS. Your assessment year will begin July 1, 2024-June 30, 2025. You must complete the Rated License Assessment before June 30, 2025. Contact me at (910) 709-5985 or via email with any questions or concerns. You may also contact Janet Edwards, Licensing Supervisor, (910) 709-4160, janet.edwards@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 10/12/2023 Number Present: 6 Completed Date: 10/12/2023 Age: From 0 To 3 Total Minutes: 225 Time In: 09:15 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable childcare requirements pertinent to an annual compliance visit. The Annual Compliance Monitoring Checklist for Child care Centers was used today to note requirements that were monitored. The program currently operates with a 3-star rated license issued December 2017, earning 5 points for education standards, 2 points for program standards, and one quality point for complying with a programmatic option. License restrictions include: Daytime and Overnight care, and meets enhanced ratios. Today’s visit was conducted with Ms. Glenda Norris, Owner/Operator. The indoor and outdoor areas were monitored. Staff/child ratios, group size, capacity, use of space, and supervision were observed. I observed children playing in various activity centers, teacher lead activities, and outdoor play. Developmentally age-appropriate materials were used. Positive and nurturing communication occurred as teachers interacted with children. A sanitation inspection was completed on May 18, 2023 with 28 demerits and an Approved rating. A fire inspection was completed on June 15, 2023. The Emergency Drill log was reviewed during today’s visit. Prior to today’s visit the staff and training worksheet was obtained. A review of the information was completed. Three staff files were reviewed during today’s visit. During today’s visit, ten children records were reviewed. The children’s records form was completed during the visit. Three violations of child care requirements were observed and documented. Computer generated report was printed at the conclusion of today's visit. Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Today's lunch consisted of spaghetti o's with meatballs, peanut butter and jelly sandwich and milk. A fruit component was missing. This was corrected when pears were served to the children. 10A NCAC 09 .0901(a) 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. A child's bottles were not dated and labeled. This was corrected during the visit when the operator dated and labeled the bottles. 15A NCAC 18A .2804(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Two school-age children did not have immunization records on file. 10A NCAC 09 .0302(d)(2) All violations must be corrected immediately. You must submit a compliance letter that explains how the violations were corrected. A signed and dated compliance letter must be received by October 26, 2023. You may mail or email the compliance letter to: Miriam Byrd, Child Care Consultant, PO Box 1731, Clinton, NC 28329 Miriam.Byrd@dhhs.nc.gov You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Health and Safety Trainings: Health and Safety training requirements were monitored. All staff have completed the required Health and Safety Trainings. 1. Environmental Health has recently updated the Sanitation Rules for Child Care Centers. You can access those updated rules by visiting their website: ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. You will see the Presentations, New Inspection form, The Vomit and Diarrhea Clean Up Plan Template, Clean Up Plan Roster. You are required to have a Vomit and Diarrhea Policy in place prior to January 2024. 2. The Lead Water Sampling must be conducted every 3 years. For more information go to: Clean Water for Carolina Kids. 3. NC 10A NCAC 41C .1001-1007 requires lead-based paint and asbestos inspections at all licensed childcare facilities in NC. You can learn more at Clean Classrooms for Carolina Kids. 4. Refer to the Child and Adult Care Food Program for lunch components. Rated License: The Division of Child Development and Early Education is starting the Rated License Assessment back to get programs current with their Rated License. You are in Cohort 1. Therefore, your Prep year began July 1, 2023 and will end June 30, 2024. During this time, you need to make sure all full-time staff have a status letter in DCDEE WORKS. If any college coursework was obtained since the last status letter was issued, an original transcript showing completion of EDU coursework must be mailed to WORKS. If you are wanting the Environment Rating scales completed to earn more points in Program Standards, please take advantage of all the trainings they have on their website: ncrlap.org. Your Assessment year will begin July 1, 2024, and you must complete the Rated License Assessment by June 30, 2025. For the new addition, you will need to send me approved Building, Fire and Sanitation inspection to show the space is ready to accommodate children. Be mindful, since the space is accessible from your home, you can still only be licensed for 12 children, per shift. Contact me at (910) 709-5985 or via email: Miriam.Byrd@dhhs.nc.gov with any questions or concerns. You may also contact Janet Edwards, Licensing Supervisor, (910) 709-4160, janet.edwards@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 10/12/2023 Number Present: 6 Completed Date: 10/12/2023 Age: From 0 To 3 Total Minutes: 225 Time In: 09:15 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable childcare requirements pertinent to an annual compliance visit. The Annual Compliance Monitoring Checklist for Child care Centers was used today to note requirements that were monitored. The program currently operates with a 3-star rated license issued December 2017, earning 5 points for education standards, 2 points for program standards, and one quality point for complying with a programmatic option. License restrictions include: Daytime and Overnight care, and meets enhanced ratios. Today’s visit was conducted with Ms. Glenda Norris, Owner/Operator. The indoor and outdoor areas were monitored. Staff/child ratios, group size, capacity, use of space, and supervision were observed. I observed children playing in various activity centers, teacher lead activities, and outdoor play. Developmentally age-appropriate materials were used. Positive and nurturing communication occurred as teachers interacted with children. A sanitation inspection was completed on May 18, 2023 with 28 demerits and an Approved rating. A fire inspection was completed on June 15, 2023. The Emergency Drill log was reviewed during today’s visit. Prior to today’s visit the staff and training worksheet was obtained. A review of the information was completed. Three staff files were reviewed during today’s visit. During today’s visit, ten children records were reviewed. The children’s records form was completed during the visit. Three violations of child care requirements were observed and documented. Computer generated report was printed at the conclusion of today's visit. Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Today's lunch consisted of spaghetti o's with meatballs, peanut butter and jelly sandwich and milk. A fruit component was missing. This was corrected when pears were served to the children. 10A NCAC 09 .0901(a) 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. A child's bottles were not dated and labeled. This was corrected during the visit when the operator dated and labeled the bottles. 15A NCAC 18A .2804(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Two school-age children did not have immunization records on file. 10A NCAC 09 .0302(d)(2) All violations must be corrected immediately. You must submit a compliance letter that explains how the violations were corrected. A signed and dated compliance letter must be received by October 26, 2023. You may mail or email the compliance letter to: Miriam Byrd, Child Care Consultant, PO Box 1731, Clinton, NC 28329 Miriam.Byrd@dhhs.nc.gov You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Health and Safety Trainings: Health and Safety training requirements were monitored. All staff have completed the required Health and Safety Trainings. 1. Environmental Health has recently updated the Sanitation Rules for Child Care Centers. You can access those updated rules by visiting their website: ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. You will see the Presentations, New Inspection form, The Vomit and Diarrhea Clean Up Plan Template, Clean Up Plan Roster. You are required to have a Vomit and Diarrhea Policy in place prior to January 2024. 2. The Lead Water Sampling must be conducted every 3 years. For more information go to: Clean Water for Carolina Kids. 3. NC 10A NCAC 41C .1001-1007 requires lead-based paint and asbestos inspections at all licensed childcare facilities in NC. You can learn more at Clean Classrooms for Carolina Kids. 4. Refer to the Child and Adult Care Food Program for lunch components. Rated License: The Division of Child Development and Early Education is starting the Rated License Assessment back to get programs current with their Rated License. You are in Cohort 1. Therefore, your Prep year began July 1, 2023 and will end June 30, 2024. During this time, you need to make sure all full-time staff have a status letter in DCDEE WORKS. If any college coursework was obtained since the last status letter was issued, an original transcript showing completion of EDU coursework must be mailed to WORKS. If you are wanting the Environment Rating scales completed to earn more points in Program Standards, please take advantage of all the trainings they have on their website: ncrlap.org. Your Assessment year will begin July 1, 2024, and you must complete the Rated License Assessment by June 30, 2025. For the new addition, you will need to send me approved Building, Fire and Sanitation inspection to show the space is ready to accommodate children. Be mindful, since the space is accessible from your home, you can still only be licensed for 12 children, per shift. Contact me at (910) 709-5985 or via email: Miriam.Byrd@dhhs.nc.gov with any questions or concerns. You may also contact Janet Edwards, Licensing Supervisor, (910) 709-4160, janet.edwards@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110- 90 · Violation

Name of Operation: GLENDA'S DAY CARE Facility ID: 78000354 Consultant: MIRIAM BYRD Operation Type: Center Case Number: Visit Date: 10/12/2023 Number Present: 6 Completed Date: 10/12/2023 Age: From 0 To 3 Total Minutes: 225 Time In: 09:15 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable childcare requirements pertinent to an annual compliance visit. The Annual Compliance Monitoring Checklist for Child care Centers was used today to note requirements that were monitored. The program currently operates with a 3-star rated license issued December 2017, earning 5 points for education standards, 2 points for program standards, and one quality point for complying with a programmatic option. License restrictions include: Daytime and Overnight care, and meets enhanced ratios. Today’s visit was conducted with Ms. Glenda Norris, Owner/Operator. The indoor and outdoor areas were monitored. Staff/child ratios, group size, capacity, use of space, and supervision were observed. I observed children playing in various activity centers, teacher lead activities, and outdoor play. Developmentally age-appropriate materials were used. Positive and nurturing communication occurred as teachers interacted with children. A sanitation inspection was completed on May 18, 2023 with 28 demerits and an Approved rating. A fire inspection was completed on June 15, 2023. The Emergency Drill log was reviewed during today’s visit. Prior to today’s visit the staff and training worksheet was obtained. A review of the information was completed. Three staff files were reviewed during today’s visit. During today’s visit, ten children records were reviewed. The children’s records form was completed during the visit. Three violations of child care requirements were observed and documented. Computer generated report was printed at the conclusion of today's visit. Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Today's lunch consisted of spaghetti o's with meatballs, peanut butter and jelly sandwich and milk. A fruit component was missing. This was corrected when pears were served to the children. 10A NCAC 09 .0901(a) 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. A child's bottles were not dated and labeled. This was corrected during the visit when the operator dated and labeled the bottles. 15A NCAC 18A .2804(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Two school-age children did not have immunization records on file. 10A NCAC 09 .0302(d)(2) All violations must be corrected immediately. You must submit a compliance letter that explains how the violations were corrected. A signed and dated compliance letter must be received by October 26, 2023. You may mail or email the compliance letter to: Miriam Byrd, Child Care Consultant, PO Box 1731, Clinton, NC 28329 Miriam.Byrd@dhhs.nc.gov You are required to maintain compliance with all applicable child care rules and regulations at all times. NC GS 110- 90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Health and Safety Trainings: Health and Safety training requirements were monitored. All staff have completed the required Health and Safety Trainings. 1. Environmental Health has recently updated the Sanitation Rules for Child Care Centers. You can access those updated rules by visiting their website: ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. You will see the Presentations, New Inspection form, The Vomit and Diarrhea Clean Up Plan Template, Clean Up Plan Roster. You are required to have a Vomit and Diarrhea Policy in place prior to January 2024. 2. The Lead Water Sampling must be conducted every 3 years. For more information go to: Clean Water for Carolina Kids. 3. NC 10A NCAC 41C .1001-1007 requires lead-based paint and asbestos inspections at all licensed childcare facilities in NC. You can learn more at Clean Classrooms for Carolina Kids. 4. Refer to the Child and Adult Care Food Program for lunch components. Rated License: The Division of Child Development and Early Education is starting the Rated License Assessment back to get programs current with their Rated License. You are in Cohort 1. Therefore, your Prep year began July 1, 2023 and will end June 30, 2024. During this time, you need to make sure all full-time staff have a status letter in DCDEE WORKS. If any college coursework was obtained since the last status letter was issued, an original transcript showing completion of EDU coursework must be mailed to WORKS. If you are wanting the Environment Rating scales completed to earn more points in Program Standards, please take advantage of all the trainings they have on their website: ncrlap.org. Your Assessment year will begin July 1, 2024, and you must complete the Rated License Assessment by June 30, 2025. For the new addition, you will need to send me approved Building, Fire and Sanitation inspection to show the space is ready to accommodate children. Be mindful, since the space is accessible from your home, you can still only be licensed for 12 children, per shift. Contact me at (910) 709-5985 or via email: Miriam.Byrd@dhhs.nc.gov with any questions or concerns. You may also contact Janet Edwards, Licensing Supervisor, (910) 709-4160, janet.edwards@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times