Totland Childcare

G.S. 110-90 · Violation

Name of Operation: TOTLAND CHILDCARE Facility ID: 14000117 Consultant: DINAH BROWN Operation Type: Center Case Number: Visit Date: 5/14/2026 Number Present: 10 Completed Date: 5/14/2026 Age: From 1 To 5 Total Minutes: 185 Time In: 11:30 AM Time Out: 02:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Julie Henthorne, Owner/Operator, assisted with today’s visit. Your program currently operates with a four-star license effective December 27, 2018. The permit restrictions were in compliance including 1st shift and meets enhanced ratios. You stated that you do not plan to sell your business in the near future. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor and outdoor learning environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in routines, free play, rest time, and departure during the visit. Required Inspections: The last fire inspection was conducted on February 3, 2026. The last sanitation inspection was conducted on July 8, 2025. A “superior” classification was issued with four (4) demerits noted on the grade card. The most recent playground inspection was conducted on May 3, 2026. You received the results of your most recent lead water testing showing no levels of lead above the allowed amount, on July 1, 2023. Per the facility data on the Clean Classrooms for Carolina Kids website, your facility is exempt from lead-based paint and asbestos testing. Emergency Drills: The most recent fire drill was conducted on May 4, 2026. The most recent emergency drill was conducted on November 11, 2025, and March 3, 2026. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training, and Criminal Background Checks. No new staff members have been hired since the last visit. The following violations were observed/documented during the visit: Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member employed on August 1, 1997, had a First Aid Training certificate on file that expired on March 21, 2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member employed on August 1, 1997, had a CPR Training certificate on file that expired on March 21, 2026. .1102(d) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was conducted and documented on November 11, 2025, and again on March 3, 2026. .0604(u);.0302(d)(8) The violation(s) documented must be corrected immediately. On or before May 28, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to dinah.brown@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 93%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: Emergency Drills: Shelter-in-place or lockdown drills must be practiced within every three months. A shelter-in-place or lockdown drill must be completed by (date). I suggested that you make a note on a calendar or set a reminder on your computer to conduct emergency drills at least every three months. Shelter-in-place or lockdown drills are to be conducted within three months of the previous drill rather than once every quarter. CPR/First Aid: Staff must complete First Aid and CPR training within ninety (90) days of employment and must renew certification on or before the expiration date. I suggested that you register staff for CPR and First Aid training as soon as they are hired and at least six months prior to the certification’s expiration date. CPR and First Aid training must be completed in person by an approved agency. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. You may visit the DCDEE website for a list of approved agencies at https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings/Be-a-Smart-Consumer-of-First-Aid-and-CPR-Training. Consultation As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the QRIS Modernization and the Pathway to the Stars. We reviewed all three (3) pathways, as well as the Education standards, Continuous Quality Improvement Standards (CQI), and Family and Community Engagement Standards. I encouraged you to visit the QRIS Modernization website to review information regarding the changes to the rated license process. Information on the three (3) pathway options, as well as links to upcoming webinars may be found on the DCDEE QRIS Modernization website: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. We discussed changes to the environment rating scales and the implementation of the “3’s”. I encouraged you to visit the North Carolina Rated License Assessment Project website for more information regarding the 3’s, as well as webinars and training opportunities: https://ncrlap.org/Resources/pages/get-ready-for-3s/. I also suggested you reach out to Paula Arrowood or Wendy Smith, your technical assistant with the Partnership for Children Caldwell County, to request technical assistance as you prepare to begin the rated license process. Additionally, please ensure all staff members have a WORKS account, that all transcripts have been submitted, and all WORKS accounts are up to date. DCDEE Website Link to the QRIS Modernization page: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Links for Resources Approved Curriculum: https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/2/2023_Approved_Curriculum.pdf?ver=Hxr2QwCIRb8kdaccUr3ETA%3d%3d2023 NC Child Care Commission Approved Formative Assessments: https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/2/2023_Approved_EC_Formative_Assessments.pdf?ver=TzSdkUdkhMNoa8W505qTEw%3d%3d DCDEE Provider Documents and Forms: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms Caring for Children: https://childcareta.acf.hhs.gov/cfoc#:~:text=CFOC%20Home,Supervision%20of%20ChildrenI For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ . This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Dinah Brown, Child Care Consultant, (828)-231-2311, dinah.brown@dhhs.nc.gov or Tammy McGalliard, Licensing Supervisor, (828)-872-0718, tammy.mcgalliard@dhhs.nc.gov if you have questions. Thank you for your time and assistance today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: TOTLAND CHILDCARE Facility ID: 14000117 Consultant: DINAH BROWN Operation Type: Center Case Number: Visit Date: 8/6/2025 Number Present: 9 Completed Date: 8/6/2025 Age: From 1 To 8 Total Minutes: 225 Time In: 11:45 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety requirements. You, Julie Henthorne, Owner/Operator, assisted with today’s visit. Your program currently operates with a four-star license effective December 27, 2018. The permit restrictions were in compliance including 1st shift and meets enhanced ratios. You stated that you do not plan to sell your business in the near future. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor learning environment. Children throughout the facility were participating in routines and free play during the visit. Required Inspections: The last fire inspection was conducted on January 23, 2025. The last sanitation inspection was conducted on July 8, 2025. A “superior” classification was issued with four (4) demerits noted on the grade card. The last playground inspection was conducted on August 2, 2025. You received the results of your most recent lead water testing showing no levels of lead above the allowed amount, on July 1, 2023. Per the facility data on the Clean Classrooms for Carolina Kids website, your facility is exempt from lead-based paint and asbestos testing. Emergency Drills: The last fire drill documented was conducted on August 4, 2025. The last emergency drill documented was conducted on August 4, 2025. A checklist was used to note the requirements I monitored today. I reviewed the ABCMS Provider portal during the visit. One (1) staff member is listed as employee of your facility. I confirmed one (1) current staff member is included in your facility portal. Files Reviewed: Two (2) children’s files were reviewed during today’s visit. One (1) existing staff file was reviewed during today’s visit. The following violations were observed/documented during today’s visit: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. A sanitation inspection was conducted at your facility on June 6, 2024, and again on July 8, 2025. 10A NCAC 09 .0304(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Two (2) current staff members were not entered into the Automated Background Check Management System (ABCMS) to notify the Division. G.S. 110-90.2 & .2703(r) The violation(s) documented must be corrected immediately. On or before August 20, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to dinah.brown@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 90%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: Sanitation Inspection: I suggested that you contact Environmental Health at least one month prior to the date your current sanitation inspection is due to request and obtain an inspection within the required timeframe. ABCMS: I discussed with you that you must notify the Division of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. I reviewed with you the ABCMS Provider Portal Access Guide document and provided you with a copy of the document during the visit. Consultation: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 828-231-2311. Dinah Brown PO Box 6373 Hickory, NC 28601 Dinah.brown@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: TOTLAND CHILDCARE Facility ID: 14000117 Consultant: DINAH BROWN Operation Type: Center Case Number: Visit Date: 8/6/2025 Number Present: 9 Completed Date: 8/6/2025 Age: From 1 To 8 Total Minutes: 225 Time In: 11:45 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety requirements. You, Julie Henthorne, Owner/Operator, assisted with today’s visit. Your program currently operates with a four-star license effective December 27, 2018. The permit restrictions were in compliance including 1st shift and meets enhanced ratios. You stated that you do not plan to sell your business in the near future. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor learning environment. Children throughout the facility were participating in routines and free play during the visit. Required Inspections: The last fire inspection was conducted on January 23, 2025. The last sanitation inspection was conducted on July 8, 2025. A “superior” classification was issued with four (4) demerits noted on the grade card. The last playground inspection was conducted on August 2, 2025. You received the results of your most recent lead water testing showing no levels of lead above the allowed amount, on July 1, 2023. Per the facility data on the Clean Classrooms for Carolina Kids website, your facility is exempt from lead-based paint and asbestos testing. Emergency Drills: The last fire drill documented was conducted on August 4, 2025. The last emergency drill documented was conducted on August 4, 2025. A checklist was used to note the requirements I monitored today. I reviewed the ABCMS Provider portal during the visit. One (1) staff member is listed as employee of your facility. I confirmed one (1) current staff member is included in your facility portal. Files Reviewed: Two (2) children’s files were reviewed during today’s visit. One (1) existing staff file was reviewed during today’s visit. The following violations were observed/documented during today’s visit: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. A sanitation inspection was conducted at your facility on June 6, 2024, and again on July 8, 2025. 10A NCAC 09 .0304(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Two (2) current staff members were not entered into the Automated Background Check Management System (ABCMS) to notify the Division. G.S. 110-90.2 & .2703(r) The violation(s) documented must be corrected immediately. On or before August 20, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to dinah.brown@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 90%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: Sanitation Inspection: I suggested that you contact Environmental Health at least one month prior to the date your current sanitation inspection is due to request and obtain an inspection within the required timeframe. ABCMS: I discussed with you that you must notify the Division of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. I reviewed with you the ABCMS Provider Portal Access Guide document and provided you with a copy of the document during the visit. Consultation: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 828-231-2311. Dinah Brown PO Box 6373 Hickory, NC 28601 Dinah.brown@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: TOTLAND CHILDCARE Facility ID: 14000117 Consultant: DINAH BROWN Operation Type: Center Case Number: Visit Date: 2/13/2025 Number Present: 5 Completed Date: 2/13/2025 Age: From 0 To 3 Total Minutes: 125 Time In: 11:25 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s routine unannounced visit was to monitor your program for compliance with applicable child care requirements including health and safety. Upon arrival, the purpose of today’s visit was reviewed with you, Julie Henthorne, Administrator, assisted with today’s visit. Your last annual compliance visit was conducted on August 22, 2024. Your program currently operates with a four (4) star license effective December 27, 2018. The permit restrictions were in compliance including Daytime care only; Meets enhanced ratios. A walk-through of the facility was completed today, all indoor and outdoor areas used by children enrolled were monitored. I observed children in the indoor learning environment and found supervision and staff/child ratios to be in compliance. Children were observed during teacher lead group time activities, transitions, and departure. Fire Inspection: The most recent fire inspection was completed on January 6, 2025. Sanitation Inspection: The last sanitation inspection was completed on June 6, 2024. A “superior” classification was issued with eight (8) demerits noted on the grade card. Playground Inspection: The last playground inspection was completed on February 13, 2024, and recorded. Emergency Drills: The last fire drill was completed on January 6, 2025, at 10:00am and recorded. The last shelter-in-place drill was completed on December 6, 2024, and recorded. Files Reviewed: No New staff have been hired since your annual compliance visit on August 22, 2024. There were two violations observed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. One child enrolled on September 1, 2020, was not signed in on February 10, 2025, and February 11, 2025. One child enrolled on April 8, 2019, was not signed in on February 10, 2025, and February 11, 2025. 10A NCAC 09 .0302(d)(4) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I observed one container of Clorox Disinfectant Wipes with multiple warnings in the unlocked kitchen area on the counter top beside the stove that was accessible to children. .2820(b) Technical Assistance: Arrival/Departure Records: I suggested that a staff member review arrival/Departure sheets daily to ensure that each child has been signed in and out each day to maintain compliance with child care rules. Safe Environment/Hazardous Products: I suggested that staff conduct a daily walk through of the facility to ensure that all products with multiple warnings including keep out of reach of children are kept in locked storage and not accessible to children to maintain compliance with child care rules. Contact Information: You confirmed that Julie Henthorne was your current Administrator, that 4888 Lackey Place Lenoir, NC 28645 was your current physical address, that terjul@charter.net was your current email address, and that (828)-234-8217 was your current phone contact. Compliance History: Prior to today’s visit, your compliance history was ninety-two (92) percent as of February 13, 2025. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Lead Testing: Child Care Rule .0601(f)- Safe Environments Child Care Rule Effective January 1, 2024 Rule Amendment- This rule was amended to include the specific requirements that child care centers must be free of asbestos hazards. This is in addition to the existing requirement that they be free of lead poisoning hazards. In addition to the updates to this rule, 10A NCAC 41C .1001 through .1007 and 15A NCAC 18A .2816, require all child care facilities (homes and centers) to test for lead in drinking, water, identify lead-based paint hazard, and mitigate or restrict access to identified hazards. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free, and the first step is to watch one of the pre-enrollment webinars, which are available at www.cleanwaterforUSkids.org/carolina or paste https://bit.ly/3CK-webinar All licensed child care programs must register by May 1, 2024, at www.cleanwaterforUSkids.org/carolina and watch one of the pre-enrollment webinars. Child Care Centers have until July 1, 2024, to complete the required lead testing. Moodle Information On-going Trainings: Please visit Moodle on the DCDEE website to obtain necessary on-going training hours as required annually. Challenging Behaviors Helpline by Healthy Social Behavior Project The Healthy Social Behavior Project is offering technical assistance with challenging behaviors to programs. Please see the link below for more information. I shared the flier with you with information on the Challenging Behaviors Helpline. Website Link: https://www.childcareresourcesinc.org/challenging-behaviors-helpline To speak to a Healthy Social Behavior Specialist, please contact the helpline at 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If you have any concerns with today’s visit, please contact me or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov If I can be of assistance in the future, please feel free to contact me at 828-231-2311 or e-mail dinah.brown@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: TOTLAND CHILDCARE Facility ID: 14000117 Consultant: DINAH BROWN Operation Type: Center Case Number: Visit Date: 2/13/2025 Number Present: 5 Completed Date: 2/13/2025 Age: From 0 To 3 Total Minutes: 125 Time In: 11:25 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s routine unannounced visit was to monitor your program for compliance with applicable child care requirements including health and safety. Upon arrival, the purpose of today’s visit was reviewed with you, Julie Henthorne, Administrator, assisted with today’s visit. Your last annual compliance visit was conducted on August 22, 2024. Your program currently operates with a four (4) star license effective December 27, 2018. The permit restrictions were in compliance including Daytime care only; Meets enhanced ratios. A walk-through of the facility was completed today, all indoor and outdoor areas used by children enrolled were monitored. I observed children in the indoor learning environment and found supervision and staff/child ratios to be in compliance. Children were observed during teacher lead group time activities, transitions, and departure. Fire Inspection: The most recent fire inspection was completed on January 6, 2025. Sanitation Inspection: The last sanitation inspection was completed on June 6, 2024. A “superior” classification was issued with eight (8) demerits noted on the grade card. Playground Inspection: The last playground inspection was completed on February 13, 2024, and recorded. Emergency Drills: The last fire drill was completed on January 6, 2025, at 10:00am and recorded. The last shelter-in-place drill was completed on December 6, 2024, and recorded. Files Reviewed: No New staff have been hired since your annual compliance visit on August 22, 2024. There were two violations observed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. One child enrolled on September 1, 2020, was not signed in on February 10, 2025, and February 11, 2025. One child enrolled on April 8, 2019, was not signed in on February 10, 2025, and February 11, 2025. 10A NCAC 09 .0302(d)(4) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I observed one container of Clorox Disinfectant Wipes with multiple warnings in the unlocked kitchen area on the counter top beside the stove that was accessible to children. .2820(b) Technical Assistance: Arrival/Departure Records: I suggested that a staff member review arrival/Departure sheets daily to ensure that each child has been signed in and out each day to maintain compliance with child care rules. Safe Environment/Hazardous Products: I suggested that staff conduct a daily walk through of the facility to ensure that all products with multiple warnings including keep out of reach of children are kept in locked storage and not accessible to children to maintain compliance with child care rules. Contact Information: You confirmed that Julie Henthorne was your current Administrator, that 4888 Lackey Place Lenoir, NC 28645 was your current physical address, that terjul@charter.net was your current email address, and that (828)-234-8217 was your current phone contact. Compliance History: Prior to today’s visit, your compliance history was ninety-two (92) percent as of February 13, 2025. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Lead Testing: Child Care Rule .0601(f)- Safe Environments Child Care Rule Effective January 1, 2024 Rule Amendment- This rule was amended to include the specific requirements that child care centers must be free of asbestos hazards. This is in addition to the existing requirement that they be free of lead poisoning hazards. In addition to the updates to this rule, 10A NCAC 41C .1001 through .1007 and 15A NCAC 18A .2816, require all child care facilities (homes and centers) to test for lead in drinking, water, identify lead-based paint hazard, and mitigate or restrict access to identified hazards. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free, and the first step is to watch one of the pre-enrollment webinars, which are available at www.cleanwaterforUSkids.org/carolina or paste https://bit.ly/3CK-webinar All licensed child care programs must register by May 1, 2024, at www.cleanwaterforUSkids.org/carolina and watch one of the pre-enrollment webinars. Child Care Centers have until July 1, 2024, to complete the required lead testing. Moodle Information On-going Trainings: Please visit Moodle on the DCDEE website to obtain necessary on-going training hours as required annually. Challenging Behaviors Helpline by Healthy Social Behavior Project The Healthy Social Behavior Project is offering technical assistance with challenging behaviors to programs. Please see the link below for more information. I shared the flier with you with information on the Challenging Behaviors Helpline. Website Link: https://www.childcareresourcesinc.org/challenging-behaviors-helpline To speak to a Healthy Social Behavior Specialist, please contact the helpline at 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If you have any concerns with today’s visit, please contact me or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov If I can be of assistance in the future, please feel free to contact me at 828-231-2311 or e-mail dinah.brown@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TOTLAND CHILDCARE Facility ID: 14000117 Consultant: DINAH BROWN Operation Type: Center Case Number: Visit Date: 2/13/2025 Number Present: 5 Completed Date: 2/13/2025 Age: From 0 To 3 Total Minutes: 125 Time In: 11:25 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s routine unannounced visit was to monitor your program for compliance with applicable child care requirements including health and safety. Upon arrival, the purpose of today’s visit was reviewed with you, Julie Henthorne, Administrator, assisted with today’s visit. Your last annual compliance visit was conducted on August 22, 2024. Your program currently operates with a four (4) star license effective December 27, 2018. The permit restrictions were in compliance including Daytime care only; Meets enhanced ratios. A walk-through of the facility was completed today, all indoor and outdoor areas used by children enrolled were monitored. I observed children in the indoor learning environment and found supervision and staff/child ratios to be in compliance. Children were observed during teacher lead group time activities, transitions, and departure. Fire Inspection: The most recent fire inspection was completed on January 6, 2025. Sanitation Inspection: The last sanitation inspection was completed on June 6, 2024. A “superior” classification was issued with eight (8) demerits noted on the grade card. Playground Inspection: The last playground inspection was completed on February 13, 2024, and recorded. Emergency Drills: The last fire drill was completed on January 6, 2025, at 10:00am and recorded. The last shelter-in-place drill was completed on December 6, 2024, and recorded. Files Reviewed: No New staff have been hired since your annual compliance visit on August 22, 2024. There were two violations observed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. One child enrolled on September 1, 2020, was not signed in on February 10, 2025, and February 11, 2025. One child enrolled on April 8, 2019, was not signed in on February 10, 2025, and February 11, 2025. 10A NCAC 09 .0302(d)(4) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I observed one container of Clorox Disinfectant Wipes with multiple warnings in the unlocked kitchen area on the counter top beside the stove that was accessible to children. .2820(b) Technical Assistance: Arrival/Departure Records: I suggested that a staff member review arrival/Departure sheets daily to ensure that each child has been signed in and out each day to maintain compliance with child care rules. Safe Environment/Hazardous Products: I suggested that staff conduct a daily walk through of the facility to ensure that all products with multiple warnings including keep out of reach of children are kept in locked storage and not accessible to children to maintain compliance with child care rules. Contact Information: You confirmed that Julie Henthorne was your current Administrator, that 4888 Lackey Place Lenoir, NC 28645 was your current physical address, that terjul@charter.net was your current email address, and that (828)-234-8217 was your current phone contact. Compliance History: Prior to today’s visit, your compliance history was ninety-two (92) percent as of February 13, 2025. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Lead Testing: Child Care Rule .0601(f)- Safe Environments Child Care Rule Effective January 1, 2024 Rule Amendment- This rule was amended to include the specific requirements that child care centers must be free of asbestos hazards. This is in addition to the existing requirement that they be free of lead poisoning hazards. In addition to the updates to this rule, 10A NCAC 41C .1001 through .1007 and 15A NCAC 18A .2816, require all child care facilities (homes and centers) to test for lead in drinking, water, identify lead-based paint hazard, and mitigate or restrict access to identified hazards. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free, and the first step is to watch one of the pre-enrollment webinars, which are available at www.cleanwaterforUSkids.org/carolina or paste https://bit.ly/3CK-webinar All licensed child care programs must register by May 1, 2024, at www.cleanwaterforUSkids.org/carolina and watch one of the pre-enrollment webinars. Child Care Centers have until July 1, 2024, to complete the required lead testing. Moodle Information On-going Trainings: Please visit Moodle on the DCDEE website to obtain necessary on-going training hours as required annually. Challenging Behaviors Helpline by Healthy Social Behavior Project The Healthy Social Behavior Project is offering technical assistance with challenging behaviors to programs. Please see the link below for more information. I shared the flier with you with information on the Challenging Behaviors Helpline. Website Link: https://www.childcareresourcesinc.org/challenging-behaviors-helpline To speak to a Healthy Social Behavior Specialist, please contact the helpline at 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If you have any concerns with today’s visit, please contact me or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov If I can be of assistance in the future, please feel free to contact me at 828-231-2311 or e-mail dinah.brown@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TOTLAND CHILDCARE Facility ID: 14000117 Consultant: DINAH BROWN Operation Type: Center Case Number: Visit Date: 8/22/2024 Number Present: 12 Completed Date: 8/22/2024 Age: From 1 To 10 Total Minutes: 314 Time In: 09:46 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with applicable child care requirements including health and safety. Upon arrival, the purpose of today’s visit was reviewed with you, Julie Henthorne, Administrator. Your last annual compliance visit was conducted on September 14, 2023. Your program currently operates with a four star license effective December 27, 2018. The permit restrictions were in compliance including 1st shift and meets enhanced ratios. A walk-through of all licensed indoor and outdoor spaces was conducted. You, Julie Henthorne, assisted me with today’s visit. I observed children in the indoor learning environment and found supervision and staff/child ratios to be in compliance. Children were observed outdoor gross motor play, diapering, toileting, handwashing, lunch, indoor free play activities, and rest time. Inspections/Emergency Drills: Fire Inspection: The last fire inspection was completed on December 1, 2023. Sanitation Inspection: The last sanitation inspection was completed on June 8, 2024. A “superior” classification was issued with eight (8) demerits noted on the grade card. Emergency Drills/Playground Inspections: The last shelter-in-place drill was completed on June 5, 2024, and recorded. The last playground inspection was completed on August 1, 2024, and recorded. The last fire drill was completed on July 3, 2024, at 9:35am and recorded. A checklist was used to note the requirements I monitored today. Files Reviewed: Three (3) staff files were reviewed today. Six (6) children’s files were reviewed today. The following violations were observed during the walk through today. I discussed these violations with you in detail at the end of the visit. Violation Number Comment Rule 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In the unlocked cabinet under the diaper changing table there was a plastic bag containing a small tub of 1/2" rubber bands. .0604(q) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. One staff member required to have 10 hours of on-going training had 2.5 hours of training completed and on file for review. Two staff members required to have 10 hours of on-going training had 2 hours of training completed and on file for review. .1103(a) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The Administrator had a certificate of completion on file for review dated March 11, 2024. The previous completed ITS-SIDS training certificate on file for review was dated January 29, 2021. .1102(f) 1827 The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. The owner, that completes the annual EPR training, had a completed review training sheet posted dated March 29, 2023. .0607(b) Technical Assistance: Safe Indoor Environment: I recommend that staff conduct a daily walk through and preform a safety check to ensure all items such as plastics are above 5' or locked and that all aerosol cans are under lock and key before children enter classrooms. Required Training for Staff: I recommend completing and monitoring the staff file checklist to ensure that all required training, such as ITS-SIDS and EPR is completed within the required timeframe to ensure compliance with all applicable child care rules and requirements. Required On-going Training for Staff: I recommend completing and monitoring the staff file checklist to ensure that all required on-going training is completed within the required timeframe to ensure compliance with all applicable child care rules and requirements. Consultation: Prior to today’s visit, your compliance history was ninety-six (93) percent as of August 22, 2024. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Lead Testing: Child Care Rule .0601(f)- Safe Environments Child Care Rule Effective January 1, 2024 Rule Amendment- This rule was amended to include the specific requirements that child care centers must be free of asbestos hazards. This is in addition to the existing requirement that they be free of lead poisoning hazards. In addition to the updates to this rule, 10A NCAC 41C .1001 through .1007 and 15A NCAC 18A .2816, require all child care facilities (homes and centers) to test for lead in drinking, water, identify lead-based paint hazard, and mitigate or restrict access to identified hazards. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free, and the first step is to watch one of the pre-enrollment webinars, which are available at www.cleanwaterforUSkids.org/carolina or paste https://bit.ly/3CK-webinar All licensed child care programs must register by May 1, 2024, at www.cleanwaterforUSkids.org/carolina and watch one of the pre-enrollment webinars. Child Care Centers have until July 1, 2024, to complete the required lead testing. Moodle Information On-going Trainings: Please visit Moodle on the DCDEE website to obtain necessary on-going training hours as required annually. Challenging Behaviors Helpline by Healthy Social Behavior Project The Healthy Social Behavior Project is offering technical assistance with challenging behaviors to programs. Please see the link below for more information. I shared the flier with you with information on the Challenging Behaviors Helpline. Website Link: https://www.childcareresourcesinc.org/challenging-behaviors-helpline To speak to a Healthy Social Behavior Specialist, please contact the helpline at 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by September 5, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at dinah.brown@dhhs.nc.gov. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Dinah Brown Child Care Consultant P.O. Box 6373 Hickory, NC 28601 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you have any concerns with today’s visit, please contact me or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov If I can be of assistance in the future, please feel free to contact me at 828-231-2311 or e-mail dinah.brown@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: TOTLAND CHILDCARE Facility ID: 14000117 Consultant: BETH ARCHER Operation Type: Center Case Number: Visit Date: 9/14/2023 Number Present: 8 Completed Date: 9/14/2023 Age: From 0 To 3 Total Minutes: 169 Time In: 10:36 AM Time Out: 01:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety. Upon arrival, the purpose of today’s visit was reviewed with you, Julie Henthorne, Administrator. Your program currently operates with a four star license effective December 27, 2018. The permit restrictions were in compliance including 1st shift and meets enhanced ratios. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor and learning environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, meal time and rest time. Infants were engaged in tummy time, napping, and diapering routines. Sleep checks were completed, recorded, and maintained as required. The caregivers were interacting and meeting the developmental needs for each of the children. The center's compliance history prior to today’s visit was reviewed with the operator. The program’s compliance history was 92 percent as of September 14, 2023. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Two staff files were reviewed. There have been no new staff members hired since the last Annual compliance visit. Six children’s records were reviewed. The most recent sanitation inspection for your facility was conducted on March 13, 2023. A superior sanitation classification was issued with no demerits. The most recent fire inspection for your facility was conducted on December 1, 2022. The facility was approved for day time care. The following violation(s) were observed today: Violation Number Comment Rule 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding plan for one infant child was not signed by the parent. .0902(a) 544 Screen time was offered to children under three years of age. Three infants were present in the room while screen time was being provided to the older children. .0510(f) 1328 Children's records were not made available for review. One school age child’s record was not available for review. G.S. 110-91(9) The violation(s) documented must be corrected immediately. On or before September 28, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Beth Archer Child Care Consultant P.O. Box 64 Rutherfordton, NC 28139 (828)748-7893 beth.archer@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical assistance on violations was reviewed with you. Areas discussed included: Feeding Plan: The written feeding plan must include the child’s name, parent signature, and/or the date when received by the center. 10A NCAC 09 .0902(a) You plan to have the parent to sign the feeding plan today, when the child is picked up from care. Screen Time: 10A NCAC 09.0510(f) Screen time, including television, videos, video games, and computer usage, is prohibited for children under three years of age. We discussed that when the older children are going to use screen time, then children under three should go into the other space. Children’s Records: Children’s records must be made available for review. G.S. 910-91(a) We discussed that a record must be available for review for all children including school age children. You reported that the record that was not available was on premises but you were unable to locate it at the time of the visit. Consultation or other topics discussed today (the following items reviewed were in compliance today): We discussed that you are in Cohort 1 for the rated license reassessments. Your preparatory year is July 1, 2023-June 30, 2024. Your assessment year is July 1, 2024-June 30, 2025. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ . This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. At the completion of the visit, this visit summary was reviewed and a copy was emailed to you for your records. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, Tammy.McGalliard@dhhs.nc.gov . If I can be of further assistance, you may contact me at: Beth Archer Child Care Consultant P.O. Box 64 Rutherfordton, NC 28139 (828)748-7893 beth.archer@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.0510 · Violation

Name of Operation: TOTLAND CHILDCARE Facility ID: 14000117 Consultant: BETH ARCHER Operation Type: Center Case Number: Visit Date: 9/14/2023 Number Present: 8 Completed Date: 9/14/2023 Age: From 0 To 3 Total Minutes: 169 Time In: 10:36 AM Time Out: 01:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety. Upon arrival, the purpose of today’s visit was reviewed with you, Julie Henthorne, Administrator. Your program currently operates with a four star license effective December 27, 2018. The permit restrictions were in compliance including 1st shift and meets enhanced ratios. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor and learning environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, meal time and rest time. Infants were engaged in tummy time, napping, and diapering routines. Sleep checks were completed, recorded, and maintained as required. The caregivers were interacting and meeting the developmental needs for each of the children. The center's compliance history prior to today’s visit was reviewed with the operator. The program’s compliance history was 92 percent as of September 14, 2023. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Two staff files were reviewed. There have been no new staff members hired since the last Annual compliance visit. Six children’s records were reviewed. The most recent sanitation inspection for your facility was conducted on March 13, 2023. A superior sanitation classification was issued with no demerits. The most recent fire inspection for your facility was conducted on December 1, 2022. The facility was approved for day time care. The following violation(s) were observed today: Violation Number Comment Rule 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding plan for one infant child was not signed by the parent. .0902(a) 544 Screen time was offered to children under three years of age. Three infants were present in the room while screen time was being provided to the older children. .0510(f) 1328 Children's records were not made available for review. One school age child’s record was not available for review. G.S. 110-91(9) The violation(s) documented must be corrected immediately. On or before September 28, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Beth Archer Child Care Consultant P.O. Box 64 Rutherfordton, NC 28139 (828)748-7893 beth.archer@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical assistance on violations was reviewed with you. Areas discussed included: Feeding Plan: The written feeding plan must include the child’s name, parent signature, and/or the date when received by the center. 10A NCAC 09 .0902(a) You plan to have the parent to sign the feeding plan today, when the child is picked up from care. Screen Time: 10A NCAC 09.0510(f) Screen time, including television, videos, video games, and computer usage, is prohibited for children under three years of age. We discussed that when the older children are going to use screen time, then children under three should go into the other space. Children’s Records: Children’s records must be made available for review. G.S. 910-91(a) We discussed that a record must be available for review for all children including school age children. You reported that the record that was not available was on premises but you were unable to locate it at the time of the visit. Consultation or other topics discussed today (the following items reviewed were in compliance today): We discussed that you are in Cohort 1 for the rated license reassessments. Your preparatory year is July 1, 2023-June 30, 2024. Your assessment year is July 1, 2024-June 30, 2025. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ . This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. At the completion of the visit, this visit summary was reviewed and a copy was emailed to you for your records. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, Tammy.McGalliard@dhhs.nc.gov . If I can be of further assistance, you may contact me at: Beth Archer Child Care Consultant P.O. Box 64 Rutherfordton, NC 28139 (828)748-7893 beth.archer@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: TOTLAND CHILDCARE Facility ID: 14000117 Consultant: BETH ARCHER Operation Type: Center Case Number: Visit Date: 9/14/2023 Number Present: 8 Completed Date: 9/14/2023 Age: From 0 To 3 Total Minutes: 169 Time In: 10:36 AM Time Out: 01:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety. Upon arrival, the purpose of today’s visit was reviewed with you, Julie Henthorne, Administrator. Your program currently operates with a four star license effective December 27, 2018. The permit restrictions were in compliance including 1st shift and meets enhanced ratios. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor and learning environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, meal time and rest time. Infants were engaged in tummy time, napping, and diapering routines. Sleep checks were completed, recorded, and maintained as required. The caregivers were interacting and meeting the developmental needs for each of the children. The center's compliance history prior to today’s visit was reviewed with the operator. The program’s compliance history was 92 percent as of September 14, 2023. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Two staff files were reviewed. There have been no new staff members hired since the last Annual compliance visit. Six children’s records were reviewed. The most recent sanitation inspection for your facility was conducted on March 13, 2023. A superior sanitation classification was issued with no demerits. The most recent fire inspection for your facility was conducted on December 1, 2022. The facility was approved for day time care. The following violation(s) were observed today: Violation Number Comment Rule 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding plan for one infant child was not signed by the parent. .0902(a) 544 Screen time was offered to children under three years of age. Three infants were present in the room while screen time was being provided to the older children. .0510(f) 1328 Children's records were not made available for review. One school age child’s record was not available for review. G.S. 110-91(9) The violation(s) documented must be corrected immediately. On or before September 28, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Beth Archer Child Care Consultant P.O. Box 64 Rutherfordton, NC 28139 (828)748-7893 beth.archer@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical assistance on violations was reviewed with you. Areas discussed included: Feeding Plan: The written feeding plan must include the child’s name, parent signature, and/or the date when received by the center. 10A NCAC 09 .0902(a) You plan to have the parent to sign the feeding plan today, when the child is picked up from care. Screen Time: 10A NCAC 09.0510(f) Screen time, including television, videos, video games, and computer usage, is prohibited for children under three years of age. We discussed that when the older children are going to use screen time, then children under three should go into the other space. Children’s Records: Children’s records must be made available for review. G.S. 910-91(a) We discussed that a record must be available for review for all children including school age children. You reported that the record that was not available was on premises but you were unable to locate it at the time of the visit. Consultation or other topics discussed today (the following items reviewed were in compliance today): We discussed that you are in Cohort 1 for the rated license reassessments. Your preparatory year is July 1, 2023-June 30, 2024. Your assessment year is July 1, 2024-June 30, 2025. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ . This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. At the completion of the visit, this visit summary was reviewed and a copy was emailed to you for your records. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, Tammy.McGalliard@dhhs.nc.gov . If I can be of further assistance, you may contact me at: Beth Archer Child Care Consultant P.O. Box 64 Rutherfordton, NC 28139 (828)748-7893 beth.archer@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TOTLAND CHILDCARE Facility ID: 14000117 Consultant: BETH ARCHER Operation Type: Center Case Number: Visit Date: 9/14/2023 Number Present: 8 Completed Date: 9/14/2023 Age: From 0 To 3 Total Minutes: 169 Time In: 10:36 AM Time Out: 01:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety. Upon arrival, the purpose of today’s visit was reviewed with you, Julie Henthorne, Administrator. Your program currently operates with a four star license effective December 27, 2018. The permit restrictions were in compliance including 1st shift and meets enhanced ratios. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor and learning environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, meal time and rest time. Infants were engaged in tummy time, napping, and diapering routines. Sleep checks were completed, recorded, and maintained as required. The caregivers were interacting and meeting the developmental needs for each of the children. The center's compliance history prior to today’s visit was reviewed with the operator. The program’s compliance history was 92 percent as of September 14, 2023. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Two staff files were reviewed. There have been no new staff members hired since the last Annual compliance visit. Six children’s records were reviewed. The most recent sanitation inspection for your facility was conducted on March 13, 2023. A superior sanitation classification was issued with no demerits. The most recent fire inspection for your facility was conducted on December 1, 2022. The facility was approved for day time care. The following violation(s) were observed today: Violation Number Comment Rule 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding plan for one infant child was not signed by the parent. .0902(a) 544 Screen time was offered to children under three years of age. Three infants were present in the room while screen time was being provided to the older children. .0510(f) 1328 Children's records were not made available for review. One school age child’s record was not available for review. G.S. 110-91(9) The violation(s) documented must be corrected immediately. On or before September 28, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Beth Archer Child Care Consultant P.O. Box 64 Rutherfordton, NC 28139 (828)748-7893 beth.archer@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical assistance on violations was reviewed with you. Areas discussed included: Feeding Plan: The written feeding plan must include the child’s name, parent signature, and/or the date when received by the center. 10A NCAC 09 .0902(a) You plan to have the parent to sign the feeding plan today, when the child is picked up from care. Screen Time: 10A NCAC 09.0510(f) Screen time, including television, videos, video games, and computer usage, is prohibited for children under three years of age. We discussed that when the older children are going to use screen time, then children under three should go into the other space. Children’s Records: Children’s records must be made available for review. G.S. 910-91(a) We discussed that a record must be available for review for all children including school age children. You reported that the record that was not available was on premises but you were unable to locate it at the time of the visit. Consultation or other topics discussed today (the following items reviewed were in compliance today): We discussed that you are in Cohort 1 for the rated license reassessments. Your preparatory year is July 1, 2023-June 30, 2024. Your assessment year is July 1, 2024-June 30, 2025. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ . This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. At the completion of the visit, this visit summary was reviewed and a copy was emailed to you for your records. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, Tammy.McGalliard@dhhs.nc.gov . If I can be of further assistance, you may contact me at: Beth Archer Child Care Consultant P.O. Box 64 Rutherfordton, NC 28139 (828)748-7893 beth.archer@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times