10A NCAC 09 .0304 · Violation

Name of Operation: LEARNING BRIDGE LELAND Facility ID: 10000306 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 4/9/2025 Number Present: 28 Completed Date: 4/9/2025 Age: From 1 To 5 Total Minutes: 95 Time In: 08:40 AM Time Out: 10:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for an annual compliance visit. You, Charles Quick, Director, assisted me with the visit. Your program currently operates with a three-star license, issued November 9, 2023, earning 5 points in the education component, 2 points in the program standards component meeting enhanced space. Prior to the visit the compliance history score was 98%. The NC Secretary of State website was reviewed today and Learning Bridge Development Center, LLC was listed as current- active. The last annual compliance visit was conducted April 23, 2024. The sanitation inspection was completed May 10. 2024, with a “Superior” classification. The last fire inspection was conducted April 9, 2024, and your facility was approved for daytime care only. There are thirty-one (31) children enrolled and twenty-eight (28) children ages 1-5, were present today. All approved indoor and outdoor spaces were monitored today. Daily schedules were available for each group of children. Activity plans were observed posted in each classroom. A variety of age-appropriate learning materials was observed in each classroom. Children 1-3 years of age in space 1, 2, and 3 were observed outdoors on their designated playgrounds. Preschool children in Space 4 were observed in free play with age-appropriate materials and activities before they transitioned outdoors. Lunch is brought from home for each child. The following violations were observed today. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member hired October 7, 2024, has not successfully completed certification in First Aid training from and approved agency. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member hired October 7, 2024, has not successfully completed certification in CPR training from and approved agency. .1102(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 23, 2025, must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: CPR and First Aid training for child care must be taught in-person by an approved training organization, and only certain courses meet requirements. For a list of approved organizations and courses, visit the website below: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings/Be-a-Smart-Consumer-of-First-Aid-and-CPR-Training Reminders: Your fire inspection is due ASAP. Your last fire inspection was on April 9, 2024. Child Care Rule 10A NCAC 09 .0304 (a) states that each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. I suggest noting the date of your most recent inspection on a calendar and setting a reminder for yourself to call and request your inspection at least one month before the deadline. L. Harrah’s provisional qualification letter will expire May 8, 2025. Please remember providers who are issued provisional qualification letters may count in staff-child ratio but must always be supervised by a staff member with a valid criminal records qualification letter. The provisional qualification letter must remain on file and the provider may not be left alone with children until a valid criminal records qualification letter is received. For more information regarding the revised criminal background check rules, you may complete a 15-minute training module by visiting https://ncchildcare.ncdhhs.gov/. Follow Provider > Training and Professional Development > DCDEE Moodle and log in using your NCID and password. Under “Intro to Child Care Rules” you will find a new section titled “Criminal Background Checks.” Once completed, you may print a certificate for 0.5 credit hours towards on-going training requirements. Rated License: The “hold harmless” state of rated license reassessments has been extended until the new Quality Rating Improvement System standards are put in place. This means that you will not be required to have a reassessment according to the timelines discussed previously; however, you may request one voluntarily. Today I encouraged you to review information about the new standards as it becomes available and to plan on training your staff on the new assessment tools if you are interested in Environment Rating Scales assessments. I will share more information as I am able. North Carolina Rated License Assessment Project (NCRLAP): As of February 1, 2025, the new and improved Environment Rating Scales – Third Additions will be implemented. Today we discussed the purchase of the new tools, training opportunities, and the NCRLAP website. Please visit www.ncrlap.org for more information and start training your staff now on this new tool! Outreach assessments on the new tools are available now. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: LEARNING BRIDGE LELAND Facility ID: 10000306 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 4/9/2025 Number Present: 28 Completed Date: 4/9/2025 Age: From 1 To 5 Total Minutes: 95 Time In: 08:40 AM Time Out: 10:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for an annual compliance visit. You, Charles Quick, Director, assisted me with the visit. Your program currently operates with a three-star license, issued November 9, 2023, earning 5 points in the education component, 2 points in the program standards component meeting enhanced space. Prior to the visit the compliance history score was 98%. The NC Secretary of State website was reviewed today and Learning Bridge Development Center, LLC was listed as current- active. The last annual compliance visit was conducted April 23, 2024. The sanitation inspection was completed May 10. 2024, with a “Superior” classification. The last fire inspection was conducted April 9, 2024, and your facility was approved for daytime care only. There are thirty-one (31) children enrolled and twenty-eight (28) children ages 1-5, were present today. All approved indoor and outdoor spaces were monitored today. Daily schedules were available for each group of children. Activity plans were observed posted in each classroom. A variety of age-appropriate learning materials was observed in each classroom. Children 1-3 years of age in space 1, 2, and 3 were observed outdoors on their designated playgrounds. Preschool children in Space 4 were observed in free play with age-appropriate materials and activities before they transitioned outdoors. Lunch is brought from home for each child. The following violations were observed today. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member hired October 7, 2024, has not successfully completed certification in First Aid training from and approved agency. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member hired October 7, 2024, has not successfully completed certification in CPR training from and approved agency. .1102(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 23, 2025, must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: CPR and First Aid training for child care must be taught in-person by an approved training organization, and only certain courses meet requirements. For a list of approved organizations and courses, visit the website below: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings/Be-a-Smart-Consumer-of-First-Aid-and-CPR-Training Reminders: Your fire inspection is due ASAP. Your last fire inspection was on April 9, 2024. Child Care Rule 10A NCAC 09 .0304 (a) states that each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. I suggest noting the date of your most recent inspection on a calendar and setting a reminder for yourself to call and request your inspection at least one month before the deadline. L. Harrah’s provisional qualification letter will expire May 8, 2025. Please remember providers who are issued provisional qualification letters may count in staff-child ratio but must always be supervised by a staff member with a valid criminal records qualification letter. The provisional qualification letter must remain on file and the provider may not be left alone with children until a valid criminal records qualification letter is received. For more information regarding the revised criminal background check rules, you may complete a 15-minute training module by visiting https://ncchildcare.ncdhhs.gov/. Follow Provider > Training and Professional Development > DCDEE Moodle and log in using your NCID and password. Under “Intro to Child Care Rules” you will find a new section titled “Criminal Background Checks.” Once completed, you may print a certificate for 0.5 credit hours towards on-going training requirements. Rated License: The “hold harmless” state of rated license reassessments has been extended until the new Quality Rating Improvement System standards are put in place. This means that you will not be required to have a reassessment according to the timelines discussed previously; however, you may request one voluntarily. Today I encouraged you to review information about the new standards as it becomes available and to plan on training your staff on the new assessment tools if you are interested in Environment Rating Scales assessments. I will share more information as I am able. North Carolina Rated License Assessment Project (NCRLAP): As of February 1, 2025, the new and improved Environment Rating Scales – Third Additions will be implemented. Today we discussed the purchase of the new tools, training opportunities, and the NCRLAP website. Please visit www.ncrlap.org for more information and start training your staff now on this new tool! Outreach assessments on the new tools are available now. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: LEARNING BRIDGE LELAND Facility ID: 10000306 Consultant: APRIL LESTER Operation Type: Center Case Number: 0424-235L Visit Date: 4/23/2024 Number Present: 31 Completed Date: 4/23/2024 Age: From 1 To 5 Total Minutes: 70 Time In: 10:30 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There is a concern that a child was not treated in a nurturing manner. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Files for new staff were reviewed and contained all the required information. Additionally, I observed the indoor and outdoor space used by the children. Children were observed in free play with age-appropriate materials and activities both indoors and outdoors. Staff/child interactions were appropriate and nurturing. Children bring lunch from home. Staff child ratios were monitored and found as follows: Space 1 – one year olds – 1:5 Space 2 – two year olds – 1:7 Space 3 – two and three year olds – 2:8 Space 4 – four and five year olds – 1:11 Allegation: There is a concern that a child was not treated in a nurturing manner. **On Tuesday, April 16, 2024, we received a self-report from Director, C.J. Quick. A parent was dropping his child off in space 3 at approximately 9:20 am. Mr. Quick was working in the outdoor play space when the parent came back out of the building with his son and stated he did not feel comfortable leaving his son. He stated the teacher in space 3 seemed “stressed out and looked worn out.” He further stated that the teacher in space 3 picked up a child and put her down where she wanted her. The parent stated he did not like the look on the teacher’s face. Mr. Quick asked the teacher what happened, and she admitted she did not use “gentle hands.” I was able to speak to the parent this morning and he confirmed the allegation. I interviewed the teacher in space 3. Per her report, on Tuesday, April 16, 2024, she was working in the preschool classroom by herself with a small group of children 2-3 years of age. The children were in group circle time, kicking, tripping one another, and throwing toys. She said was using a frustrated tone with the children because they were not listening to her. She said then she separated the children and forcefully sat a child down on the carpet. The teacher said her reactions were in appropriate and she apologized to the parent who observed her responding in a non-nurturing manner. Based on information received from interviewed staff, my investigation, and my observations, the finding regarding the allegation of staff not interacting with a child in a nurturing and caring manner was substantiated. The following violation was observed. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On April 16, 2024, a teacher in space 3, used frustrated tones with the children and forcefully sat child on the carpet. G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 7, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: Child care rules not only prohibit the use of inappropriate discipline but require all children be attended to in a nurturing and appropriate manner. This can only be achieved when staff members recognize and accept age-appropriate behaviors, and respond in ways consistent with what is developmentally appropriate for each child. Understanding the stages of children’s development is critical; for example, those that cry may not have the verbal ability to express their needs and/or wants; or, they may not have the skills yet to do so. Recognizing this will minimize staff member’s tendencies to become frustrated and use harsh tones or verbal directives with young children who are simply engaging in age-appropriate behaviors. Once you understand that certain challenging behaviors are “typical,” it should allow you to respond in a nurturing and appropriate manner. You must keep your frustration in check by reminding yourself that children are not born knowing how to control and process their emotions; this is learned through caregiver interactions, guidance, and experience over time. Help toddlers navigate their emotions. Recognize and name feelings, then offer guidance on how to manage them. Suggest jumping up and down or visiting the cozy area. Empathize with their feelings and provide acceptable choices to help them feel in control. Comfort them with warm, physical contact, or give them a safe space to work through their negative emotions. Region 4 / PUZZLES has a training May 9, 2024 from 6:30 - 8:30 pm on Managing Challenging Behaviors. https://www.puzzlesregion.com/event/causes-of-misbehavior-why-do-they-act-that-way-2/ Due to the nature and severity of the violation, a follow-up visit will be conducted. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, lynette.robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: LEARNING BRIDGE LELAND Facility ID: 10000306 Consultant: APRIL LESTER Operation Type: Center Case Number: 0424-235L Visit Date: 4/23/2024 Number Present: 31 Completed Date: 4/23/2024 Age: From 1 To 5 Total Minutes: 70 Time In: 10:30 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There is a concern that a child was not treated in a nurturing manner. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Files for new staff were reviewed and contained all the required information. Additionally, I observed the indoor and outdoor space used by the children. Children were observed in free play with age-appropriate materials and activities both indoors and outdoors. Staff/child interactions were appropriate and nurturing. Children bring lunch from home. Staff child ratios were monitored and found as follows: Space 1 – one year olds – 1:5 Space 2 – two year olds – 1:7 Space 3 – two and three year olds – 2:8 Space 4 – four and five year olds – 1:11 Allegation: There is a concern that a child was not treated in a nurturing manner. **On Tuesday, April 16, 2024, we received a self-report from Director, C.J. Quick. A parent was dropping his child off in space 3 at approximately 9:20 am. Mr. Quick was working in the outdoor play space when the parent came back out of the building with his son and stated he did not feel comfortable leaving his son. He stated the teacher in space 3 seemed “stressed out and looked worn out.” He further stated that the teacher in space 3 picked up a child and put her down where she wanted her. The parent stated he did not like the look on the teacher’s face. Mr. Quick asked the teacher what happened, and she admitted she did not use “gentle hands.” I was able to speak to the parent this morning and he confirmed the allegation. I interviewed the teacher in space 3. Per her report, on Tuesday, April 16, 2024, she was working in the preschool classroom by herself with a small group of children 2-3 years of age. The children were in group circle time, kicking, tripping one another, and throwing toys. She said was using a frustrated tone with the children because they were not listening to her. She said then she separated the children and forcefully sat a child down on the carpet. The teacher said her reactions were in appropriate and she apologized to the parent who observed her responding in a non-nurturing manner. Based on information received from interviewed staff, my investigation, and my observations, the finding regarding the allegation of staff not interacting with a child in a nurturing and caring manner was substantiated. The following violation was observed. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On April 16, 2024, a teacher in space 3, used frustrated tones with the children and forcefully sat child on the carpet. G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 7, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: Child care rules not only prohibit the use of inappropriate discipline but require all children be attended to in a nurturing and appropriate manner. This can only be achieved when staff members recognize and accept age-appropriate behaviors, and respond in ways consistent with what is developmentally appropriate for each child. Understanding the stages of children’s development is critical; for example, those that cry may not have the verbal ability to express their needs and/or wants; or, they may not have the skills yet to do so. Recognizing this will minimize staff member’s tendencies to become frustrated and use harsh tones or verbal directives with young children who are simply engaging in age-appropriate behaviors. Once you understand that certain challenging behaviors are “typical,” it should allow you to respond in a nurturing and appropriate manner. You must keep your frustration in check by reminding yourself that children are not born knowing how to control and process their emotions; this is learned through caregiver interactions, guidance, and experience over time. Help toddlers navigate their emotions. Recognize and name feelings, then offer guidance on how to manage them. Suggest jumping up and down or visiting the cozy area. Empathize with their feelings and provide acceptable choices to help them feel in control. Comfort them with warm, physical contact, or give them a safe space to work through their negative emotions. Region 4 / PUZZLES has a training May 9, 2024 from 6:30 - 8:30 pm on Managing Challenging Behaviors. https://www.puzzlesregion.com/event/causes-of-misbehavior-why-do-they-act-that-way-2/ Due to the nature and severity of the violation, a follow-up visit will be conducted. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, lynette.robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times