Kindercare Learning Centers LLC

10A NCAC 09 .0604 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 8/27/2025 Number Present: 79 Completed Date: 8/27/2025 Age: From 0 To 5 Total Minutes: 300 Time In: 09:20 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. Your last annual compliance was on 9-11-24. The center currently operates with a 5-star license, operating at 30 sq. ft. inside, & ratios at 2818 (b). My visit was conducted with Stefanie, Director and Raylynn, Assistant Director. A checklist was used to note the requirements I monitored. The children were observed participating in outdoor play, playing inside and eating lunch. This week the center started offering school-age care and transportation. The center uses two Chrysler mini vans from a local rental agency. Allergy lists, menus, activity plans, and all required documents were posted. All staff’s criminal background checks were in compliance. I spot checked staff’s CPR/1st AID, SIDS and 10% of staff files. VERIFICATION OF RECORDS: *Sanitation inspection=1-16-25 and the last fire inspection was on 6-17-25. Scan me all these inspections within 5 days of completion. *The last lead water test was on 10-27-23 & expires on 10-27-26. *The EPR was updated on 8-14-25. *The last outdoor inspection was on 8-1-25 by Raylynn G. Raylynn completed playground inspection training on 2-9-19. *The center uses Early Learning Foundations Curriculum. *I reviewed the NC Secretary of State’s website and observed the owner of the facility (Knowledge Universe Education LLC) listed as current-active. Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Email a corrective action letter BY 9-10-25 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). In space two (2), infant feeding schedules were not posted. 10A NCAC 09 .0902(a) 604 Lavatories were not kept clean, in good repair and kept free of storage. A vacuum cleaner, two brooms and a Bona Swiffer power mop were stored in two bathrooms. 15A NCAC 18A .2818(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In space two (2) four (4) out of seven (7) cribs were not labeled with the child’s name and if they can/can not roll. 15A NCAC 18A .2821(b) & (c) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In space 5 (Discovery/2’s) in refrigerator located in the housekeeping center had one door hanging off the hinge. .0601(c) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Two (2) unused outlets accessible to children were uncovered. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.(1) In space 8, A Bona Swiffer power mop with a bottle of Bona Cleaner attached to the handle was accessible to children in the bathroom. (2) In space 6, in an unused bathroom, a bottle of Pine Sol and Nettoyant Bathroom Cleaner was on a tote about 2 ft. from the floor. (3) In space 2, a bottle of Febreze room spray and a bottle of Nettoyant Bathroom Cleaner were on a shelf less than 5 ft. from the floor. The teacher is space 2, moved these two items to a higher shelf during the visit. .2820(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space 1 & 2 documentation if the infants were observed on their back, side or tummy every 15 minutes was not constantly documented. Staff stated they were logging safe sleep times in the tablet, although, the tablet did not indicate the infants sleep positions. .0606(g) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member’s Recognizing and Responding training was completed March 3, 2029 and expired March 3,2024. .1102(g) 9999 Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. Rule 15A NCAC 18A .2820 Unapproved locks were on the closet door in space two (2) (infants) and space six (6). Chemicals that had “Keep out of Reach of Children” on the label and a staff’s backpack/handbag and plastic bags were observed less than 5 ft. from the floor in several closets. ***** We DISCUSSED: ******* *Transfer updates we made on your staff/training worksheets to your electronic version. *For NCID questions call 919-814-6326 or 919-754-6000. *ABCMS Criminal Record Portal-Stafanie stated she thought she completed this process, and I explained it was not showing up in the portal. Remember to contact the criminal record department to link your employees to the centers ID number. For assistance call 919-814-8401. For additional information, refer to your visit summary dated 11-21-24. Refer to rule .2701 (r) and GS110-90.2 for the rule reference. ****Technical Assistance for violations cited: *STORAGE IN BATHROOMS-Rule .2828 (b) Bathrooms must be kept free of storage except those items used for diapering and toileting. You may want to purchase a storage building to store supplies, equipment and supplies; and place it on site for convenience. *CHEMICALS or any product that has “keep out of Reach of Children” on the label should be at least 5 ft. from the floor or in locked storage. Storage of Hazardous Items- Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. It is extremely important that staff take the required time to lock doors, store hazardous items properly either in locked storage or five feet up from the finished floor. *PLASTIC BAGS-RULE. 0604 Plastic bags are a suffocation hazard for young children and should be made inaccessible to children less than three years of age. Any plastic bags must be stored out of reach of the children, which is five feet or higher from the finished floor. Keep trash bags tucked so large sections are not accessible to the children. I suggest using mesh bags vs. plastic Ziploc bags. *STAFF HANDBAGS/PERSONAL BELONGINGS should be locked in storage or at least 5 ft. from the floor. *ELECTRICAL OUTLETS: Approximately 2,400 children are injured annually by inserting objects into the slots of electrical outlets. For this reason, all electrical outlets, including those on power strips, accessible to children, must be protected with a safety plug or should be classified as a tamper-resistant electrical outlet. Consider adding a note near the outlets to serve as a reminder to re-cover the outlets. Review this with teachers during staff meetings as part of the observation of daily routines. *EQUIPMENT: All equipment and materials should be checked daily to ensure they are safe for children to use and in good working condition. *CRIBS LABELED: to prevent the spread of germs, each crib should be labeled with the infant’s name and if they can/cannot roll. *SAFE SLEEP CHARTS: We discussed the importance of always documenting that infants are placed on their back when being placed in their crib for nap time, unless there is a Written Waiver on file, signed by the child’s parent/legal guardian. This includes if the infant rolls onto their tummy or side when being placed down for nap. By documenting tummy or side when the infant is being placed in the crib for the first time, the caregiver is stating they purposefully placed the infant on their tummy or side when placing them in the crib for nap time. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for naps and the time the infant went down for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I suggested that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day or if an infant is absent on any given day that the staff record absent on the day. I suggested placing the clipboards over each infant’s crib as a visible reminder to staff and to purchase timers that attach to each clipboard and set them for 15 minutes as a reminder. *FEEDING SCHEDULES must be posted for each child 15 months and younger. We discussed different ways and areas to post these. One way was placing the feeding schedules in sheet protectors on a key ring and hanging them in the food preparation area. ****QRIS/Rated License Reminders***** *EDUCATION STANDARDS: Staff’s education should be current in WORKS/Workforce database. PROGRAM STANDARDS: *For QRIS pathway options, print the forms that’s on DCDEE’s website. For trainings on environment rating scales go to www.ncrlap@uncg.edu Michelle Ezzell, DCDEE Child Care Licensing Consultant 919-819-9304 www.ncdhhs.gov/dcd If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 8/27/2025 Number Present: 79 Completed Date: 8/27/2025 Age: From 0 To 5 Total Minutes: 300 Time In: 09:20 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. Your last annual compliance was on 9-11-24. The center currently operates with a 5-star license, operating at 30 sq. ft. inside, & ratios at 2818 (b). My visit was conducted with Stefanie, Director and Raylynn, Assistant Director. A checklist was used to note the requirements I monitored. The children were observed participating in outdoor play, playing inside and eating lunch. This week the center started offering school-age care and transportation. The center uses two Chrysler mini vans from a local rental agency. Allergy lists, menus, activity plans, and all required documents were posted. All staff’s criminal background checks were in compliance. I spot checked staff’s CPR/1st AID, SIDS and 10% of staff files. VERIFICATION OF RECORDS: *Sanitation inspection=1-16-25 and the last fire inspection was on 6-17-25. Scan me all these inspections within 5 days of completion. *The last lead water test was on 10-27-23 & expires on 10-27-26. *The EPR was updated on 8-14-25. *The last outdoor inspection was on 8-1-25 by Raylynn G. Raylynn completed playground inspection training on 2-9-19. *The center uses Early Learning Foundations Curriculum. *I reviewed the NC Secretary of State’s website and observed the owner of the facility (Knowledge Universe Education LLC) listed as current-active. Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Email a corrective action letter BY 9-10-25 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). In space two (2), infant feeding schedules were not posted. 10A NCAC 09 .0902(a) 604 Lavatories were not kept clean, in good repair and kept free of storage. A vacuum cleaner, two brooms and a Bona Swiffer power mop were stored in two bathrooms. 15A NCAC 18A .2818(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In space two (2) four (4) out of seven (7) cribs were not labeled with the child’s name and if they can/can not roll. 15A NCAC 18A .2821(b) & (c) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In space 5 (Discovery/2’s) in refrigerator located in the housekeeping center had one door hanging off the hinge. .0601(c) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Two (2) unused outlets accessible to children were uncovered. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.(1) In space 8, A Bona Swiffer power mop with a bottle of Bona Cleaner attached to the handle was accessible to children in the bathroom. (2) In space 6, in an unused bathroom, a bottle of Pine Sol and Nettoyant Bathroom Cleaner was on a tote about 2 ft. from the floor. (3) In space 2, a bottle of Febreze room spray and a bottle of Nettoyant Bathroom Cleaner were on a shelf less than 5 ft. from the floor. The teacher is space 2, moved these two items to a higher shelf during the visit. .2820(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space 1 & 2 documentation if the infants were observed on their back, side or tummy every 15 minutes was not constantly documented. Staff stated they were logging safe sleep times in the tablet, although, the tablet did not indicate the infants sleep positions. .0606(g) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member’s Recognizing and Responding training was completed March 3, 2029 and expired March 3,2024. .1102(g) 9999 Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. Rule 15A NCAC 18A .2820 Unapproved locks were on the closet door in space two (2) (infants) and space six (6). Chemicals that had “Keep out of Reach of Children” on the label and a staff’s backpack/handbag and plastic bags were observed less than 5 ft. from the floor in several closets. ***** We DISCUSSED: ******* *Transfer updates we made on your staff/training worksheets to your electronic version. *For NCID questions call 919-814-6326 or 919-754-6000. *ABCMS Criminal Record Portal-Stafanie stated she thought she completed this process, and I explained it was not showing up in the portal. Remember to contact the criminal record department to link your employees to the centers ID number. For assistance call 919-814-8401. For additional information, refer to your visit summary dated 11-21-24. Refer to rule .2701 (r) and GS110-90.2 for the rule reference. ****Technical Assistance for violations cited: *STORAGE IN BATHROOMS-Rule .2828 (b) Bathrooms must be kept free of storage except those items used for diapering and toileting. You may want to purchase a storage building to store supplies, equipment and supplies; and place it on site for convenience. *CHEMICALS or any product that has “keep out of Reach of Children” on the label should be at least 5 ft. from the floor or in locked storage. Storage of Hazardous Items- Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. It is extremely important that staff take the required time to lock doors, store hazardous items properly either in locked storage or five feet up from the finished floor. *PLASTIC BAGS-RULE. 0604 Plastic bags are a suffocation hazard for young children and should be made inaccessible to children less than three years of age. Any plastic bags must be stored out of reach of the children, which is five feet or higher from the finished floor. Keep trash bags tucked so large sections are not accessible to the children. I suggest using mesh bags vs. plastic Ziploc bags. *STAFF HANDBAGS/PERSONAL BELONGINGS should be locked in storage or at least 5 ft. from the floor. *ELECTRICAL OUTLETS: Approximately 2,400 children are injured annually by inserting objects into the slots of electrical outlets. For this reason, all electrical outlets, including those on power strips, accessible to children, must be protected with a safety plug or should be classified as a tamper-resistant electrical outlet. Consider adding a note near the outlets to serve as a reminder to re-cover the outlets. Review this with teachers during staff meetings as part of the observation of daily routines. *EQUIPMENT: All equipment and materials should be checked daily to ensure they are safe for children to use and in good working condition. *CRIBS LABELED: to prevent the spread of germs, each crib should be labeled with the infant’s name and if they can/cannot roll. *SAFE SLEEP CHARTS: We discussed the importance of always documenting that infants are placed on their back when being placed in their crib for nap time, unless there is a Written Waiver on file, signed by the child’s parent/legal guardian. This includes if the infant rolls onto their tummy or side when being placed down for nap. By documenting tummy or side when the infant is being placed in the crib for the first time, the caregiver is stating they purposefully placed the infant on their tummy or side when placing them in the crib for nap time. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for naps and the time the infant went down for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I suggested that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day or if an infant is absent on any given day that the staff record absent on the day. I suggested placing the clipboards over each infant’s crib as a visible reminder to staff and to purchase timers that attach to each clipboard and set them for 15 minutes as a reminder. *FEEDING SCHEDULES must be posted for each child 15 months and younger. We discussed different ways and areas to post these. One way was placing the feeding schedules in sheet protectors on a key ring and hanging them in the food preparation area. ****QRIS/Rated License Reminders***** *EDUCATION STANDARDS: Staff’s education should be current in WORKS/Workforce database. PROGRAM STANDARDS: *For QRIS pathway options, print the forms that’s on DCDEE’s website. For trainings on environment rating scales go to www.ncrlap@uncg.edu Michelle Ezzell, DCDEE Child Care Licensing Consultant 919-819-9304 www.ncdhhs.gov/dcd If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 8/27/2025 Number Present: 79 Completed Date: 8/27/2025 Age: From 0 To 5 Total Minutes: 300 Time In: 09:20 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. Your last annual compliance was on 9-11-24. The center currently operates with a 5-star license, operating at 30 sq. ft. inside, & ratios at 2818 (b). My visit was conducted with Stefanie, Director and Raylynn, Assistant Director. A checklist was used to note the requirements I monitored. The children were observed participating in outdoor play, playing inside and eating lunch. This week the center started offering school-age care and transportation. The center uses two Chrysler mini vans from a local rental agency. Allergy lists, menus, activity plans, and all required documents were posted. All staff’s criminal background checks were in compliance. I spot checked staff’s CPR/1st AID, SIDS and 10% of staff files. VERIFICATION OF RECORDS: *Sanitation inspection=1-16-25 and the last fire inspection was on 6-17-25. Scan me all these inspections within 5 days of completion. *The last lead water test was on 10-27-23 & expires on 10-27-26. *The EPR was updated on 8-14-25. *The last outdoor inspection was on 8-1-25 by Raylynn G. Raylynn completed playground inspection training on 2-9-19. *The center uses Early Learning Foundations Curriculum. *I reviewed the NC Secretary of State’s website and observed the owner of the facility (Knowledge Universe Education LLC) listed as current-active. Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Email a corrective action letter BY 9-10-25 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). In space two (2), infant feeding schedules were not posted. 10A NCAC 09 .0902(a) 604 Lavatories were not kept clean, in good repair and kept free of storage. A vacuum cleaner, two brooms and a Bona Swiffer power mop were stored in two bathrooms. 15A NCAC 18A .2818(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In space two (2) four (4) out of seven (7) cribs were not labeled with the child’s name and if they can/can not roll. 15A NCAC 18A .2821(b) & (c) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In space 5 (Discovery/2’s) in refrigerator located in the housekeeping center had one door hanging off the hinge. .0601(c) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Two (2) unused outlets accessible to children were uncovered. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.(1) In space 8, A Bona Swiffer power mop with a bottle of Bona Cleaner attached to the handle was accessible to children in the bathroom. (2) In space 6, in an unused bathroom, a bottle of Pine Sol and Nettoyant Bathroom Cleaner was on a tote about 2 ft. from the floor. (3) In space 2, a bottle of Febreze room spray and a bottle of Nettoyant Bathroom Cleaner were on a shelf less than 5 ft. from the floor. The teacher is space 2, moved these two items to a higher shelf during the visit. .2820(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space 1 & 2 documentation if the infants were observed on their back, side or tummy every 15 minutes was not constantly documented. Staff stated they were logging safe sleep times in the tablet, although, the tablet did not indicate the infants sleep positions. .0606(g) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member’s Recognizing and Responding training was completed March 3, 2029 and expired March 3,2024. .1102(g) 9999 Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. Rule 15A NCAC 18A .2820 Unapproved locks were on the closet door in space two (2) (infants) and space six (6). Chemicals that had “Keep out of Reach of Children” on the label and a staff’s backpack/handbag and plastic bags were observed less than 5 ft. from the floor in several closets. ***** We DISCUSSED: ******* *Transfer updates we made on your staff/training worksheets to your electronic version. *For NCID questions call 919-814-6326 or 919-754-6000. *ABCMS Criminal Record Portal-Stafanie stated she thought she completed this process, and I explained it was not showing up in the portal. Remember to contact the criminal record department to link your employees to the centers ID number. For assistance call 919-814-8401. For additional information, refer to your visit summary dated 11-21-24. Refer to rule .2701 (r) and GS110-90.2 for the rule reference. ****Technical Assistance for violations cited: *STORAGE IN BATHROOMS-Rule .2828 (b) Bathrooms must be kept free of storage except those items used for diapering and toileting. You may want to purchase a storage building to store supplies, equipment and supplies; and place it on site for convenience. *CHEMICALS or any product that has “keep out of Reach of Children” on the label should be at least 5 ft. from the floor or in locked storage. Storage of Hazardous Items- Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. It is extremely important that staff take the required time to lock doors, store hazardous items properly either in locked storage or five feet up from the finished floor. *PLASTIC BAGS-RULE. 0604 Plastic bags are a suffocation hazard for young children and should be made inaccessible to children less than three years of age. Any plastic bags must be stored out of reach of the children, which is five feet or higher from the finished floor. Keep trash bags tucked so large sections are not accessible to the children. I suggest using mesh bags vs. plastic Ziploc bags. *STAFF HANDBAGS/PERSONAL BELONGINGS should be locked in storage or at least 5 ft. from the floor. *ELECTRICAL OUTLETS: Approximately 2,400 children are injured annually by inserting objects into the slots of electrical outlets. For this reason, all electrical outlets, including those on power strips, accessible to children, must be protected with a safety plug or should be classified as a tamper-resistant electrical outlet. Consider adding a note near the outlets to serve as a reminder to re-cover the outlets. Review this with teachers during staff meetings as part of the observation of daily routines. *EQUIPMENT: All equipment and materials should be checked daily to ensure they are safe for children to use and in good working condition. *CRIBS LABELED: to prevent the spread of germs, each crib should be labeled with the infant’s name and if they can/cannot roll. *SAFE SLEEP CHARTS: We discussed the importance of always documenting that infants are placed on their back when being placed in their crib for nap time, unless there is a Written Waiver on file, signed by the child’s parent/legal guardian. This includes if the infant rolls onto their tummy or side when being placed down for nap. By documenting tummy or side when the infant is being placed in the crib for the first time, the caregiver is stating they purposefully placed the infant on their tummy or side when placing them in the crib for nap time. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for naps and the time the infant went down for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I suggested that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day or if an infant is absent on any given day that the staff record absent on the day. I suggested placing the clipboards over each infant’s crib as a visible reminder to staff and to purchase timers that attach to each clipboard and set them for 15 minutes as a reminder. *FEEDING SCHEDULES must be posted for each child 15 months and younger. We discussed different ways and areas to post these. One way was placing the feeding schedules in sheet protectors on a key ring and hanging them in the food preparation area. ****QRIS/Rated License Reminders***** *EDUCATION STANDARDS: Staff’s education should be current in WORKS/Workforce database. PROGRAM STANDARDS: *For QRIS pathway options, print the forms that’s on DCDEE’s website. For trainings on environment rating scales go to www.ncrlap@uncg.edu Michelle Ezzell, DCDEE Child Care Licensing Consultant 919-819-9304 www.ncdhhs.gov/dcd If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: 0725-176L Visit Date: 7/22/2025 Number Present: 82 Completed Date: 7/22/2025 Age: From 0 To 5 Total Minutes: 140 Time In: 12:10 PM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of non-compliance with the NC Child Care Licensing Requirements received by the agency on 7-11-25 & sent to me on 7-14-25. Today’s report was reviewed with Stefanie, Director, RayLynn, Assistant Director, Shirl Vandiver, District Leader and three additional teachers. The center operates with a 5-star license and operates at ratios in rule .2818 (b). The center does not have a video surveillance system. Note: Shirl Vandiver started this position in Spring 2025 and Stefanie started working at KinderCare in June 2025. ALLEGATIONS There are allegations of violations of childcare requirements concerning (nurture/care) a parent/employee for “slapping her child in the face”. MONITORING I completed a partial assessment. Not all classrooms were observed. I observed three classrooms: one classroom used for toddlers, one used for infants, and one used for preschool children. The children were observed taking a nap and the infants were observed being fed, held and changed. Observed areas were assessed for violations related to the allegations of the report. The center does not allow corporal punishment; they have their own discipline and behavior management policy which is like DCDEE’s except it mentions disciplining your own child while at work. My visit was primarily with Stefanie and RayLynn. During the visit, three (3) employees and Shirl Vandiver were called and put on speaker phone during the interview process. Due to the limited amount of information in the allegation, misspelled names, and age of the child, we were able to narrow the time that the allegation took place on 7-8-25 between 2:00 to 2:51pm. I observed time sheets and visitor sign-in sheets for clarification. On 7-8-25, the parent/employee arrived at work that morning and had to clock out from 9:56 to 10:40 to manage a personal issue through a ZOOM meeting. She clocked back in and worked from 10:40am to 6:05pm. The administrative staff explained on 7-8-25, Ms. Shirl Vandiver was in the building meeting the staff and conducting a walk-through with the Director around 2 to 6pm. During the time of the incident and was not mentioned to any of the administrative staff monitoring the classrooms. Additional staff interviewed stated they never witnessed a child being popped, slapped, or hit by a parent or employee. I interviewed the employee/parent mentioned in the allegation. She explained on 7-8-25, her toddler was in another classroom. A teacher told her that her child did not have any shoes on in the classroom. The parent/employee walked to the toddler room and observed her child’s shoes off. She stated she bent down to the child’s eye level and asked, “Why are your shoes off?” The child replied because “other kids have their shoes off”. She told her child to put her shoes back on and the child did not comply, and the mother/employee popped her child’s hand. I observed the parent/employees file and observed signed operational policies, training acknowledgement/discipline & behavior management and orientation form, signed July 2024. This allegation is substantiated since the parent/employee admitted to disciplining/popping her own child’s hand during working hours (between the time of 2:00 & 2:51 pm) and she signed KinderCare’s operational polices which states,” spanking, grabbing, pinching, or any physical punishment or restraint even if you are disciplining your own child” can never be used at KinderCare. *Technical Assistance was offered on how to correct the violation cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violation must be corrected immediately. Please email a signed and dated corrective action letter BY 8-5-25 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. During working hours an employee disciplined her own child by popping her on the hand. G.S. 110-91(10) *Before I left the center, administrative staff planned a staff meeting for Tuesday, 7-29-25 and KinderCare’s District Leader had been notified of my visit. Administrative staff were brainstorming on additional trainings, policy changes, etc. and disciplinary actions that will be made. During my visit, the parent/employee became emotional because of this allegation and left the facility. *We discussed when a parent is also an employee it can be difficult for the parent not to assist another teacher with issues with their own child. The parent/employee stated that when she’s at work, she does not want to be notified each time her child has an issue. She wants to be treated like an employee during operating hours and a parent after working hours. The administrative staff agreed and is working on a training/policy, so this is avoided in the future. **The following are training topics that can be offered: *Offering training on appropriate discipline. *The center needs to address the issue of classroom staff calling a parent/employee to the room to handle a situation without calling a parent. *If there’s an issue of concern, the teacher should contact administrative staff vs. the child’s parent to assist with the issue. *We don’t have a rule about shoes being on inside. In the classroom the child could have kept her shoes off or been given a choice to put shoes on or engaged in a free choice activity or play with something at the table. If the children were getting ready to go outside, they could play a game for all the children to put their shoes on to go outside. *Work with the parent/employee and see what can be done at home and at the center, if this is an ongoing issue. Maybe try different shoes that can’t easily be taken off. *Some children have sensory issues with shoes; sensory training could be offered. OTHER INFORMATION: Today, administrative staff observed yellow jackets (bees) on the playground. The exterminator was there spraying around the playgrounds. He stated he did not observe any bees. During this time, the children were inside the building eating lunch and preparing for lunch. Michelle Ezzell, DCDEE Child Care Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: 0625-122L Visit Date: 6/19/2025 Number Present: 68 Completed Date: 6/19/2025 Age: From 0 To 9 Total Minutes: 205 Time In: 08:35 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of non-compliance with the NC Child Care Licensing Requirements received by the agency on 6-13-25. Today’s report was reviewed with Ray Lynn, Assistant Director. Upon arrival, I was greeted at the door by Haley, Office Assistant. The center operates with a 5-star license and operates at ratios in rule .2818 (b). The center does not have a video surveillance system. One speech therapist from KM Pediatric Therapy and one therapist from WCPSS were present assisting children. ALLEGATIONS: There are allegations of violations of childcare requirements concerning staff/child ratios out of compliance from opening to 9am. MONITORING I completed a partial assessment. I conducted my walk-through alone and asked Raylynn and Haley for assistance when needed. Upon arrival, two classrooms were observed on the playground and Ray Lynn, Director, was needed in the classroom to maintain compliance; the remaining children were in classrooms. Pictures of ice water were observed on the playground for the children. I observed children being dropped off by their parents/guardians and one tour was being given by Haley, shortly after my arrival. One speech therapist from KM Pediatric Therapy and one therapist from WCPSS was present assisting preschool children. The center has eight (8) classrooms, the staff/child ratios were posted for each classroom either in the classroom or on the bulletin board when entering the classroom. I monitored the classrooms for staff/child ratios and interviewed twelve (12) staff members and two therapists concerning the allegation. The center has seventeen (17) employees with two (2) additional staff starting next week. Staff include floaters, administrative staff and a cook. Two Administrative staff, and the cook are available when needed. Raylynn stated today, three (3) employees were absent and on Thursday’s one employee comes in at11:00. Due to the shortage of staff today, all staff were assisting in the classrooms, and Haley came out of the classroom to give a tour. Today, one (1) employee from KinderCare at Wendell Falls arrived around 10:45 to assist with coverage/lunch breaks. Staff interviewed stated they have not been out of child/staff ratios. Staff stated before this happens, they contact administrative staff, so administrative staff can move children to another classroom and/or contact additional staff for coverage. Staff stated administrative staff will move or “bump down” the youngest child to another classroom. Ray Lynn stated staff are asked to call administrative staff when they reach their max ratios so administrative staff can contact additional staff and/or move staff into that classroom. Moving children to another classroom to maintain compliance is not a childcare violation, although, it’s not encouraged; Children learn best when in a structured routine/environment. I observed this taking place as children were being dropped off. Children and staff were being moved multiple times as additional children and staff were arriving. Children and staff were coming and going from room to room. Although staff/child ratios were being maintained, all staff were involved and one of the therapists was observed getting ice water for the children outside. I spot checked two weeks of KinderCare’s Child Supervision Record (CSR’s) where the name, age, arrival/departure times, teachers/staff attendance records indicate when staff enter and exit the classrooms. I did not observe any times when the staff/child ratios were out of compliance. According to these documents Ray Lynn, the center opens at 7am. Ray Lynn and Jo (Lead Teacher) arrive by 6:00am. One toddler, one infant and the cook/floater arrive at 7:00 am. After 7am about eight (8) teachers are present with about ten (10) children present. Between 8:00am & 9:00am the remaining staff arrive, and additional staff arrive by 9:30. Ray Lynn stated most children seem to come at the same time on most days, usually around 9:00-9:30, as observed today and as observed on the CSR/employee documents. Based on my observation of child/staff ratios being maintained and observing sign-in-and-out sheets for staff and children and staff interviews, this allegation is unsubstantiated. No violations related to the allegation were observed. Although, two unrelated violations were cited. Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Please email a signed and dated corrective action letter BY 6-26-25 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. A six-year-old school-age child was grouped with two-year-old children. 10A NCAC 09 .0713(a)(6) 1328 Children's records were not made available for review. One nine-year-old school-age child and one six-year-old school-age child were present without an available file. G.S. 110-91(9) *Due to the classrooms being interrupted by shifting the children and staff to maintain compliance, I suggest the center pause on enrolling children until staff can be hired and trained so administrative staff, the cook and additional staff from other centers are not needed. *Due to the tour being given this morning, this caused a strain on the staff to maintain compliance and a lot of confusion for the children. Especially in the classroom for 2-year-old children. This classroom needed additional help due transition times, diapers being changed, children being potty trained, children being dropped off and one child that needed more one-on-one care. I overheard one person asking which classroom a child should be moved to. One Administrative Staff had to be pulled out of a classroom at 8:30 to give a tour. Administrative staff stated these tours are scheduled through the corporate office and they would like them to be delayed until after 9:00 am when staff and children are in place and ready to start the day. *VOLUNTEERS-RULE .0102, .0701, 0703 & GS110-90.2 We discussed the requirements for volunteers and the role of a volunteer. A volunteer can be as young as 13-years old and must have the required documents on file at the center and must be supervised by someone at least 21-years old. We reviewed the checklist on DCDEE’s website and went into detail that the volunteer cannot be paid. Ray Lynn stated the volunteers would have little to no interaction with the children, and would assist in things like prepare water for the children on the playground, clean toys, and help in the office, etc. *GROUPING CHILDREN: The center is licensed for children ages 0 to 12. In space four (4) I observed one staff member with seven (7) two-year-old children and one school-age child (age 6). The ratios are 1:9. The school-age child was her child that was supposed to be picked up earlier by someone. The employee brought the child to work vs. calling out of work. We discussed rule .0713 (a) (6) that children between 12 and 24 months of age cannot be grouped with children 3 years of age or older. Before I left the center, someone picked the child up, correcting this violation. Technical assistance was offered, when a school-age child is present, they should be grouped with the older preschool children. *In space seven (7), I observed sixteen (16) preschool children and one (1) nine-year-old school age child, on the playground with two (2) staff members, the ratios are 1:13. This child was an employee’s child and did not have a file on him. The employee stated she needed to bring the child to work with her vs. calling out of work. Both school-age children present did not have a file. Technical assistance was given so that each child present must have a completed file at the center. Ray Lynn stated the school-age child may be able to attend a drop-in care facility for a few hours. I observed both school-age children being picked up by an adult and leaving the center. *Ray Lynn stated the corporate office has hired a new center Director that will start in July and a new District Manager has been hired. Once the Director starts, the Administrative Preservice Form that can be found on DCDEE’s website should be completed and submitted to me. Michelle Ezzell, Child Care Licensing Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: 0625-122L Visit Date: 6/19/2025 Number Present: 68 Completed Date: 6/19/2025 Age: From 0 To 9 Total Minutes: 205 Time In: 08:35 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of non-compliance with the NC Child Care Licensing Requirements received by the agency on 6-13-25. Today’s report was reviewed with Ray Lynn, Assistant Director. Upon arrival, I was greeted at the door by Haley, Office Assistant. The center operates with a 5-star license and operates at ratios in rule .2818 (b). The center does not have a video surveillance system. One speech therapist from KM Pediatric Therapy and one therapist from WCPSS were present assisting children. ALLEGATIONS: There are allegations of violations of childcare requirements concerning staff/child ratios out of compliance from opening to 9am. MONITORING I completed a partial assessment. I conducted my walk-through alone and asked Raylynn and Haley for assistance when needed. Upon arrival, two classrooms were observed on the playground and Ray Lynn, Director, was needed in the classroom to maintain compliance; the remaining children were in classrooms. Pictures of ice water were observed on the playground for the children. I observed children being dropped off by their parents/guardians and one tour was being given by Haley, shortly after my arrival. One speech therapist from KM Pediatric Therapy and one therapist from WCPSS was present assisting preschool children. The center has eight (8) classrooms, the staff/child ratios were posted for each classroom either in the classroom or on the bulletin board when entering the classroom. I monitored the classrooms for staff/child ratios and interviewed twelve (12) staff members and two therapists concerning the allegation. The center has seventeen (17) employees with two (2) additional staff starting next week. Staff include floaters, administrative staff and a cook. Two Administrative staff, and the cook are available when needed. Raylynn stated today, three (3) employees were absent and on Thursday’s one employee comes in at11:00. Due to the shortage of staff today, all staff were assisting in the classrooms, and Haley came out of the classroom to give a tour. Today, one (1) employee from KinderCare at Wendell Falls arrived around 10:45 to assist with coverage/lunch breaks. Staff interviewed stated they have not been out of child/staff ratios. Staff stated before this happens, they contact administrative staff, so administrative staff can move children to another classroom and/or contact additional staff for coverage. Staff stated administrative staff will move or “bump down” the youngest child to another classroom. Ray Lynn stated staff are asked to call administrative staff when they reach their max ratios so administrative staff can contact additional staff and/or move staff into that classroom. Moving children to another classroom to maintain compliance is not a childcare violation, although, it’s not encouraged; Children learn best when in a structured routine/environment. I observed this taking place as children were being dropped off. Children and staff were being moved multiple times as additional children and staff were arriving. Children and staff were coming and going from room to room. Although staff/child ratios were being maintained, all staff were involved and one of the therapists was observed getting ice water for the children outside. I spot checked two weeks of KinderCare’s Child Supervision Record (CSR’s) where the name, age, arrival/departure times, teachers/staff attendance records indicate when staff enter and exit the classrooms. I did not observe any times when the staff/child ratios were out of compliance. According to these documents Ray Lynn, the center opens at 7am. Ray Lynn and Jo (Lead Teacher) arrive by 6:00am. One toddler, one infant and the cook/floater arrive at 7:00 am. After 7am about eight (8) teachers are present with about ten (10) children present. Between 8:00am & 9:00am the remaining staff arrive, and additional staff arrive by 9:30. Ray Lynn stated most children seem to come at the same time on most days, usually around 9:00-9:30, as observed today and as observed on the CSR/employee documents. Based on my observation of child/staff ratios being maintained and observing sign-in-and-out sheets for staff and children and staff interviews, this allegation is unsubstantiated. No violations related to the allegation were observed. Although, two unrelated violations were cited. Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Please email a signed and dated corrective action letter BY 6-26-25 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. A six-year-old school-age child was grouped with two-year-old children. 10A NCAC 09 .0713(a)(6) 1328 Children's records were not made available for review. One nine-year-old school-age child and one six-year-old school-age child were present without an available file. G.S. 110-91(9) *Due to the classrooms being interrupted by shifting the children and staff to maintain compliance, I suggest the center pause on enrolling children until staff can be hired and trained so administrative staff, the cook and additional staff from other centers are not needed. *Due to the tour being given this morning, this caused a strain on the staff to maintain compliance and a lot of confusion for the children. Especially in the classroom for 2-year-old children. This classroom needed additional help due transition times, diapers being changed, children being potty trained, children being dropped off and one child that needed more one-on-one care. I overheard one person asking which classroom a child should be moved to. One Administrative Staff had to be pulled out of a classroom at 8:30 to give a tour. Administrative staff stated these tours are scheduled through the corporate office and they would like them to be delayed until after 9:00 am when staff and children are in place and ready to start the day. *VOLUNTEERS-RULE .0102, .0701, 0703 & GS110-90.2 We discussed the requirements for volunteers and the role of a volunteer. A volunteer can be as young as 13-years old and must have the required documents on file at the center and must be supervised by someone at least 21-years old. We reviewed the checklist on DCDEE’s website and went into detail that the volunteer cannot be paid. Ray Lynn stated the volunteers would have little to no interaction with the children, and would assist in things like prepare water for the children on the playground, clean toys, and help in the office, etc. *GROUPING CHILDREN: The center is licensed for children ages 0 to 12. In space four (4) I observed one staff member with seven (7) two-year-old children and one school-age child (age 6). The ratios are 1:9. The school-age child was her child that was supposed to be picked up earlier by someone. The employee brought the child to work vs. calling out of work. We discussed rule .0713 (a) (6) that children between 12 and 24 months of age cannot be grouped with children 3 years of age or older. Before I left the center, someone picked the child up, correcting this violation. Technical assistance was offered, when a school-age child is present, they should be grouped with the older preschool children. *In space seven (7), I observed sixteen (16) preschool children and one (1) nine-year-old school age child, on the playground with two (2) staff members, the ratios are 1:13. This child was an employee’s child and did not have a file on him. The employee stated she needed to bring the child to work with her vs. calling out of work. Both school-age children present did not have a file. Technical assistance was given so that each child present must have a completed file at the center. Ray Lynn stated the school-age child may be able to attend a drop-in care facility for a few hours. I observed both school-age children being picked up by an adult and leaving the center. *Ray Lynn stated the corporate office has hired a new center Director that will start in July and a new District Manager has been hired. Once the Director starts, the Administrative Preservice Form that can be found on DCDEE’s website should be completed and submitted to me. Michelle Ezzell, Child Care Licensing Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: 0625-122L Visit Date: 6/19/2025 Number Present: 68 Completed Date: 6/19/2025 Age: From 0 To 9 Total Minutes: 205 Time In: 08:35 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of non-compliance with the NC Child Care Licensing Requirements received by the agency on 6-13-25. Today’s report was reviewed with Ray Lynn, Assistant Director. Upon arrival, I was greeted at the door by Haley, Office Assistant. The center operates with a 5-star license and operates at ratios in rule .2818 (b). The center does not have a video surveillance system. One speech therapist from KM Pediatric Therapy and one therapist from WCPSS were present assisting children. ALLEGATIONS: There are allegations of violations of childcare requirements concerning staff/child ratios out of compliance from opening to 9am. MONITORING I completed a partial assessment. I conducted my walk-through alone and asked Raylynn and Haley for assistance when needed. Upon arrival, two classrooms were observed on the playground and Ray Lynn, Director, was needed in the classroom to maintain compliance; the remaining children were in classrooms. Pictures of ice water were observed on the playground for the children. I observed children being dropped off by their parents/guardians and one tour was being given by Haley, shortly after my arrival. One speech therapist from KM Pediatric Therapy and one therapist from WCPSS was present assisting preschool children. The center has eight (8) classrooms, the staff/child ratios were posted for each classroom either in the classroom or on the bulletin board when entering the classroom. I monitored the classrooms for staff/child ratios and interviewed twelve (12) staff members and two therapists concerning the allegation. The center has seventeen (17) employees with two (2) additional staff starting next week. Staff include floaters, administrative staff and a cook. Two Administrative staff, and the cook are available when needed. Raylynn stated today, three (3) employees were absent and on Thursday’s one employee comes in at11:00. Due to the shortage of staff today, all staff were assisting in the classrooms, and Haley came out of the classroom to give a tour. Today, one (1) employee from KinderCare at Wendell Falls arrived around 10:45 to assist with coverage/lunch breaks. Staff interviewed stated they have not been out of child/staff ratios. Staff stated before this happens, they contact administrative staff, so administrative staff can move children to another classroom and/or contact additional staff for coverage. Staff stated administrative staff will move or “bump down” the youngest child to another classroom. Ray Lynn stated staff are asked to call administrative staff when they reach their max ratios so administrative staff can contact additional staff and/or move staff into that classroom. Moving children to another classroom to maintain compliance is not a childcare violation, although, it’s not encouraged; Children learn best when in a structured routine/environment. I observed this taking place as children were being dropped off. Children and staff were being moved multiple times as additional children and staff were arriving. Children and staff were coming and going from room to room. Although staff/child ratios were being maintained, all staff were involved and one of the therapists was observed getting ice water for the children outside. I spot checked two weeks of KinderCare’s Child Supervision Record (CSR’s) where the name, age, arrival/departure times, teachers/staff attendance records indicate when staff enter and exit the classrooms. I did not observe any times when the staff/child ratios were out of compliance. According to these documents Ray Lynn, the center opens at 7am. Ray Lynn and Jo (Lead Teacher) arrive by 6:00am. One toddler, one infant and the cook/floater arrive at 7:00 am. After 7am about eight (8) teachers are present with about ten (10) children present. Between 8:00am & 9:00am the remaining staff arrive, and additional staff arrive by 9:30. Ray Lynn stated most children seem to come at the same time on most days, usually around 9:00-9:30, as observed today and as observed on the CSR/employee documents. Based on my observation of child/staff ratios being maintained and observing sign-in-and-out sheets for staff and children and staff interviews, this allegation is unsubstantiated. No violations related to the allegation were observed. Although, two unrelated violations were cited. Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Please email a signed and dated corrective action letter BY 6-26-25 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. A six-year-old school-age child was grouped with two-year-old children. 10A NCAC 09 .0713(a)(6) 1328 Children's records were not made available for review. One nine-year-old school-age child and one six-year-old school-age child were present without an available file. G.S. 110-91(9) *Due to the classrooms being interrupted by shifting the children and staff to maintain compliance, I suggest the center pause on enrolling children until staff can be hired and trained so administrative staff, the cook and additional staff from other centers are not needed. *Due to the tour being given this morning, this caused a strain on the staff to maintain compliance and a lot of confusion for the children. Especially in the classroom for 2-year-old children. This classroom needed additional help due transition times, diapers being changed, children being potty trained, children being dropped off and one child that needed more one-on-one care. I overheard one person asking which classroom a child should be moved to. One Administrative Staff had to be pulled out of a classroom at 8:30 to give a tour. Administrative staff stated these tours are scheduled through the corporate office and they would like them to be delayed until after 9:00 am when staff and children are in place and ready to start the day. *VOLUNTEERS-RULE .0102, .0701, 0703 & GS110-90.2 We discussed the requirements for volunteers and the role of a volunteer. A volunteer can be as young as 13-years old and must have the required documents on file at the center and must be supervised by someone at least 21-years old. We reviewed the checklist on DCDEE’s website and went into detail that the volunteer cannot be paid. Ray Lynn stated the volunteers would have little to no interaction with the children, and would assist in things like prepare water for the children on the playground, clean toys, and help in the office, etc. *GROUPING CHILDREN: The center is licensed for children ages 0 to 12. In space four (4) I observed one staff member with seven (7) two-year-old children and one school-age child (age 6). The ratios are 1:9. The school-age child was her child that was supposed to be picked up earlier by someone. The employee brought the child to work vs. calling out of work. We discussed rule .0713 (a) (6) that children between 12 and 24 months of age cannot be grouped with children 3 years of age or older. Before I left the center, someone picked the child up, correcting this violation. Technical assistance was offered, when a school-age child is present, they should be grouped with the older preschool children. *In space seven (7), I observed sixteen (16) preschool children and one (1) nine-year-old school age child, on the playground with two (2) staff members, the ratios are 1:13. This child was an employee’s child and did not have a file on him. The employee stated she needed to bring the child to work with her vs. calling out of work. Both school-age children present did not have a file. Technical assistance was given so that each child present must have a completed file at the center. Ray Lynn stated the school-age child may be able to attend a drop-in care facility for a few hours. I observed both school-age children being picked up by an adult and leaving the center. *Ray Lynn stated the corporate office has hired a new center Director that will start in July and a new District Manager has been hired. Once the Director starts, the Administrative Preservice Form that can be found on DCDEE’s website should be completed and submitted to me. Michelle Ezzell, Child Care Licensing Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: 0425-286L Visit Date: 5/5/2025 Number Present: 99 Completed Date: 5/5/2025 Age: From 0 To 5 Total Minutes: 95 Time In: 12:10 PM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of non-compliance with the NC Child Care Licensing Requirements received by the agency on 4/23/25 and sent to me on 4/24/25. Today’s report was reviewed with Raylynn Glover, Assistant Director and Haley, Office Assistant. ALLEGATIONS: There are allegations of childcare requirements related to infants being in an unapproved space. MONITORING I completed a partial assessment monitoring the kitchen, and four classrooms (Infants A & B and Toddlers A & B). Not all classrooms were observed or walked through. I monitored required postings, discipline, staff/child ratios, supervision, discipline and approved space. We discussed the allegation concerning on 4-22-24 around 10:00, “there were four infant age children in the kitchen with one staff person.” The staff member was attempting meal preparation while the children were seated against the wall. I interviewed Raylynn and Haley separately. Both stated this has never happened. Both explained that children are not allowed in the kitchen and the only time the infants are in the hallway is when they’re pushed in the bye-bye buggy. I looked at the kitchen to see if there’s enough room for children to sit on the floor. Upon entering the kitchen, when the door is open, the right side has large stainless-steel refrigerators/freezers, three component sinks with an area for dirty dishes and that’s all that will fit on the right side of the room. The exit is at the back. On the left side of the room, there is a stove, food preparation area, microwave stand, two large freezers and a tall/wide shelf about 6 ft. tall that holds large cans. In the middle of the room there’s a large stainless steel food preparation table, and a portable food cart. Compared to kitchens in childcare centers built today, this kitchen is compact without anyone being in there. Haley stated the only time children are near the kitchen door is when a teacher gets water from the water machine located in the hallway; and this is rare. She explained that each classroom has a pitcher of water for the children to drink freely from all day. If the teacher gets ready to go outside and doesn’t have any water, the teacher and the children will walk down the hallway where the “water machine” is located near the kitchen and fill up the pitcher. The children will sit or stand in the hallway while the teacher fills the gallon size pitcher; the children are not allowed in the kitchen. Haley stated the cook usually keeps the water pitchers filled, although, some children drink a lot of water during the day, and the teacher will fill it. We discussed getting small coolers with a waterspout for the pre-school classrooms to prevent the children from congratulating in the hallway. On 4-22-25, the cook was working, and Haley did not recall this happening. I asked who prepares the meals when the cook is out. And have you had any staff changes? Raylynn explained that if the cook is out, office staff will prepare meals, today, the cook had to leave early, and I observed Raylynn serving snacks. Raylynn stated around April 15, three (3) staff no longer work at the center. One left and did not come back. Although they have hired three (3) new employees that will start within the next few weeks. Raylynn stated when everyone is at work, they have enough staff for coverage along with office staff and the cook to float and give breaks. If necessary, they’ll “move children around” to stay within ratios. Today, I witnessed several children that were moved to another classroom to maintain ratios and allow staff to take breaks. We discussed its best practice to keep the children in their assigned classroom with their assigned teacher to build a sense of security. One of the three staff members that left was Christina Powers, Director. Christina is no longer working at the center but is still employed by KinderCare and assists administrative staff by phone/email, when needed. During my visit, I witnessed Raylynn contacting Mrs. Powers. Once a new director is hired, Christina stated she will be available for a limited time to assist the Director. This allegation was not substantiated due to the fact that there was not enough supporting information proving that infants were seated against the wall in the kitchen during meal preparation. No violations were cited related to the allegation. However, two unrelated violations were cited and corrected during the visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In the hallway bathroom, hallway and space four (4), there were seven (7) uncovered outlets. 10A NCAC 09 .0604(c) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space 3, a bag of diapers were in a plastic bag sitting on top of the diaper changing table. In space 4, in an unlocked cabinet plastic bags, glitter and a few teacher supplies were accessible to one and two-year old children. .0604(q) I spoke to Mrs. Powers on the phone and she and Raylynn stated, Desmine Burton, the District Leader/Manager’s last day of employment with KinderCare, was 3-28-25. They believe the goal is to hire a new District Leader/Manager so this person can hire a new center director. Until a new director is hired, Raylynn is acting as the Director. Mrs. Powers and I discussed the education standards for a director and the number of hours a director must be on-site is based on the center’s capacity. Once a director leaves, the center has 120 days to replace the Director with the same or higher education standards as the previous Director. We discussed unused outlets cannot be accessible to children. They must be covered with approved outlet covers or by furniture that cannot be moved by a child. Children like to explore and unused outlets must be covered to prevent a child from inserting his/her finger or an object into the outlet. We also discussed how plastic bags are a choking hazard to children under three years old. Children can bite a piece of the plastic off and it could block their airway. Plastic is considered a suffocation device if placed over a child's head. Diapers in plastic bags should be locked or placed at least 5 ft. high. Teacher supplies such as glitter cannot be accessible to children under 3 years old. Glitter can damage a child's eyes, if the child were to have it on their hands and rub their eyes. A good way to remember if art/teacher supplies should be locked up is if they can fit through a toilet paper roll, they need to be locked or out of reach of children because they're too small for toddlers to have access to. Contact me if you have any questions. Michelle Ezzell, Child Care Licensing Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: 1224-200L Visit Date: 1/7/2025 Number Present: 89 Completed Date: 1/7/2025 Age: From 0 To 5 Total Minutes: 200 Time In: 10:40 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of non-compliance with the NC Child Care Licensing Requirements received by the agency on 12/16/24. Today’s report was reviewed primarily with Christina Power, Director. I also interviewed (7) staff members, that consisted of Administrative Staff (Ray Lynn, Assistant Director, Haley Admin. Staff /Floater). Toddler A-space 3-Lead Teachers/Teacher (Eugenia C. & Jasmine H.) and Toddler B-space 4- Teachers (Shakira M. Nieyonna L.) and the cook. The center operates with a 5-star license and operates at ratios in rule .2818 (b). The center does not have a video surveillance system. ALLEGATIONS There is a concern related to an injury. There is a concern of inadequate supervision in the classroom for one-year-old children. There is a concern related to sanitation and health in the classroom for one-year-old children. MONITORING I completed a partial assessment monitoring two classrooms used for toddlers, one infant room, a classroom used for preschool children (space 7) and the kitchen. Not all classrooms were observed or walked through. Observed areas were assessed for violations related to the allegations of the report. I monitored required postings, incident reports/logs, age-appropriate activities, discipline, supervision, space capacity, allergies and menu’s, posted, refrigerator thermometer, expiration dates on milk cartons, extra children’s clothes, staff/child ratio postings and the last fire and sanitation inspection. The children were observed eating lunch and preparing for nap. Christina assisted me during my walk-through and during my staff interviews, she assisted/covered for the staff member in the classrooms to maintain staff/ratios and/or supervision. During today’s visit, the children were being supervised and cared for in a nurturing and caring environment. Christina stated she was aware of who reported these allegations, and the child is no longer enrolled at the facility as of 12-13-24. We discussed the 1st allegation concerning around October 2024, a toddler hit its face and head on the concrete and on 11-19-24 the toddler was bitten by another toddler. The allegation explained that incident reports were received, although the parent was not contacted by the facility when it happened (as requested by the parent). Christina stated she was aware of this incident and teacher in Toddler B classroom tried to call and notify the parents and no one answered. The parents and Christina had a meeting and Christina stated she would try to call the parents after each incident and if no answer, a message will be sent through Kindercare’s App. *Contacting the parents after each incident is not a child care requirement. This is a courtesy by the facility. I observed both incidents listed on the incident logs, and one incident report dated 11-19-24; although the incident report that the reporter stated was received (due to a fall) was not on file at the center. Christina thinks the parent kept the original copy or it’s been misplaced. Since the allegation stated the incident reports were received by the parent, a copy of one (1) incident report completed on 10-4-24 was not available for review, this allegation is substantiated. Christina stated this is rare and to ensure that all incident reports are accounted for, they have put a system in place in which any incident reports that come to the office must be signed by administrative staff. Administrative staff will then have the parent sign the report. A copy will be made prior to logging it on the incident log. **We discussed the following technical assistance concerning Incident Reports and Logs: Child Care Rule 10 A 09 .0802 requires than an incident report shall be completed each time a child receives medical treatment by a physician, nurse, nurse practitioner, community clinic, or local health department, as a result of an incident occurring while the child is at the child care center. This form is supplied by DCDEE. At a minimum: child’s name, date and time of incident, description of how and where incident occurred, piece of equipment involved (if any), treatment received, and steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent and maintained in the child’s file. A copy of the incident report shall be mailed to a representative of the Division within seven calendar days. *Incident Log: requires that an incident log shall be completed any time an incident report is completed. This log shall be cumulative and maintained in a separate file and shall be available for a review by a representative of the Division of Child Development. This log shall be completed on a form provided by the Division. *Copies of both incident report and incident log form are provided on DCDEE’s website We discussed the 2nd allegation alleging at the end of the day, two toddlers were alone in an empty, classroom, not being supervised. Administrative staff and Christina stated this did happen. It was the end of the day, and both classrooms (Toddler A & B) were combined in space four (4) (Toddler B). A staff member was leaving for the day, went to classroom (Toddler B), to retrieve her child, walked out and left the door open and the toddlers followed her into the hallway and walked directly into the empty classroom (space 7). It was a busy time, and parents were coming and going. When the parent immediately arrived, they observed the toddlers in the empty classroom with the lights off. According to sign-in and out sheets and the employees time sheet, the toddlers were left in the classroom for a minute. Since two toddlers were unsupervised for one minute, this allegation is substantiated. Christina stated since this happened, the following changes have been made: *Christina stated since this happened, baby gates with swinging doors were placed as an additional precaution to make sure the children remain in their classroom, if the door is left open. These gates were observed during my visit at the entrance of Toddler A & B classroom doors. *Signs have been posted on all classroom doors throughout the center as a reminder for parents and staff to close the door behind them during pick up and drop off. *A message was sent out via the Kindercare App. Asking parents to help keep the children safe by closing classroom doors during arrival and departure times. *Administrative staff discussed this supervision incident with the toddler teachers. They reviewed how to verify children are accounted for and how to complete the name to face sheets, talk to parents, and supervise children at during busy times of the day. *Additional trainings will be given to staff. **We discussed the following technical assistance concerning supervision: I explained many supervision issues happen at the end of the day when staff are leaving, and parents are arriving/departing and talking to teachers distracting them. These are called transition times. *Children shall be adequately supervised at all times. Adequate supervision shall mean that staff interact with the children while moving about the indoor or outdoor areas and are able to always hear and see the children, except when emergencies necessitate that direct supervision is impossible for brief periods of time. *Additional trainings for supervision can be found at: -Child Care Services Association (CCSA) -Wake County Smart Start -You Tube -Texas A & M University -Go to DHHS and log in Supervision in Childcare- “keep children safe using active supervision-ECLKC” The 3rd allegation regarding health and sanitation issues were discussed with Christina and five (5) staff members plus the cook. The allegation indicated the following: a toddler was given spoiled milk; a toddler wasn’t wearing a diaper; its clothes were soiled; and a pacifier was found in the toddler’s cubby that did not belong to the toddler. *Christina explained the child’s parents supply the toddler with organic milk on a weekly basis. On 11-22-24, during the centers Friendsgiving lunch event, the toddler was given organic milk, and the toddler spit it out. The allegation stated the child’s parent smelled the milk and it smelled spoiled and the next day, the parent brough in another container of milk. It’s not indicated on the allegation what the expiration date was on the milk container or if the parent tasted some of the milk or looked inside the container for any lumps, etc. If the top of the container was smelled, it may smell sour/spoiled, and the milk is still fresh. Today, I observed the children eating lunch. I observed current expiration dates on numerous milk cartons, and the refrigerator temperature was below 45 degrees. I observed posted allergy lists in the classrooms and in the kitchen dated January 2025. Ray Lynn, Assistant Director located last month’s allergy list, and I observed the toddler’s picture with an indication that the child is served “special milk from home”. This allegation is unsubstantiated since it could not be determined if the milk brought from the toddler’s home and given to the toddler was spoiled. The next allegation stated at the end of the day after the Friendsgiving event, a toddler wasn’t wearing a diaper, and its pants were wet. The teacher told the reporter that “all the children” took their diapers off and the teacher “found a diaper on the floor and thought it had fallen off the changing table”. When I interviewed the teacher, she stated at the end of the day, she was checking and changing children’s diapers before they went home. She explained the toddlers started pulling at and taking off their diapers. She did not know the toddler did not have a diaper on until the parent told her; she immediately put a diaper on the child and stated the child’s clothes were not wet/soiled or she would have changed them. She explained she saw a diaper on the floor beside the changing table and thought it had fallen off the table. Today, I observed changes of clothes for infants and toddlers in the child’s cubbies and some extra clothes the center has in case of an emergency. I suggested to Christina, to buy more children’s clothes. These can be purchased at places such as Good Will or donated by parents. Christina stated the children wear them home and usually do not bring them back. We discussed when diapers are changed at the end of the day and at transition times try to have two teachers in the classroom. One to change diapers and one to supervise the children. When parents are picking up the children, this can be a distraction for the teacher. This allegation is unsubstituted, due to staff interview and limited information. The last allegation stated a pacifier was found in the child’s container/cubby that did not belong to the child. I interviewed four teachers that work in Toddler A & B (space 3 & 4) classrooms. The teachers in Toddler A classroom stated this toddler has “never been given a pacifier” and the teachers in Toddler B stated that pacifiers are not allowed, and they ask parents not to bring them. Although, parents may bring them in and put them in their child’s cubby. Staff stated, parents have put their child’s belongings in the wrong cubby, or it may have been left over in the container/cubby from a previous child. They’re not sure how it got in the cubby. I suggested if a parent brings a pacifier, to label the pacifier with the child’s name or initials and return it home at the end of the day. Based on my observations and staff interviews this allegation could not be substantiated. **VIOLATIONS OBSERVED that were NOT PART OF THE ALLEGATION: *During my observation, in classroom 4 (Toddler B) the staff/child ratios were posted upon entering the classroom. The ratios are 1:6 or 2:12. The classroom currently has twelve children enrolled. Two (2) staff members were present with thirteen children (eleven one-year-olds, one two-year-old and one four-year-old child was present). Making the classroom out of compliance for child/staff ratios. The Director moved the 4-year-old child to the preschool classroom, across the hall with two teachers and nineteen (19) additional four and five-year-old children; correcting this violation. The Christina stated she told the employee she could bring her child (which is a drop-in child) to work so she would not have to possibly close a classroom. She was not sure if she would have extra coverage today. Christina explained she was not aware that this employee’s child was not in the preschool classroom. The child wanted to stay in the classroom with her mother. Christina stated she should have checked when she arrived at work, although she was taking care of another issue. She stated she had extra staff today that probably could have worked in the toddler room. Although, it was room for the “drop-in child” in the preschool classroom. *In Toddler A & B classroom (space 3 & 4), I asked who was the primary caregivers for the toddlers? The teachers and Christina did not know. I observed a posted document that Christina put on a cabinet for staff members/primary caregiver to be assigned to each child, although the staff has not completed this assignment. Christina and I explained to the staff member the rolls of a primary caregiver and Christina stated she will assign each toddler to a primary caregiver. *Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Please email a signed and dated corrective action letter BY 1-21-25 to michelle.ezzell@dhhs.nc.gov Due to the nature of the violations, an unannounced follow-up visit will be conducted to confirm compliance. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The ratios for toddlers are 1:6 or 2:12. In Toddler B classroom . The classroom currently has twelve children enrolled. Two (2) staff members were present with thirteen children (eleven one-year-olds, one two-year-old and one four-year-old child was present). Making the classroom out of compliance for child/staff ratios. The Director moved the 4-year-old child to the preschool classroom, across the hall with two teachers and nineteen (19) additional four and five-year-old children; correcting this violation. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. At the end of the day, a parent left the classroom door open and two toddlers walked across the hallway to an empty classroom. They were unsupervised for about a minute. .1801(a)(1-5) 493 Caregiver or team of caregivers were not assigned to each infant or toddler as primary caregiver. Primary caregivers were not assigned to the toddlers in Toddler A & B classrooms. .0511(b)(3) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. A copy of one (1) incident report completed on 10-4-24 was completed and given to the parent, although it was not available for review. .0802 (e) TECHNICAL ASSISTANCE was offered during the visit on how to correct the violations cited and how to maintain compliance. *Staff Child Ratio: A staff-to-child ratio is a measure of the number of children for whom each childcare provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child’s social and emotional development, physical well-being, and overall learning. Group sizes: Depending on the ratios the facility is required to meet; the group sizes will vary. Group sizes are in place so teachers can maintain supervision, and to ensure the safety of the children. You should be following the ratios based on the youngest child in the group throughout the day. This includes the first and last hour of the operating day. *Primary Caregivers: Infants/Toddlers only (Children under two years old): More than one teacher works in the classroom for infants. Primary caregivers should be assigned to each infant and toddler. Responsive primary caregivers buffer stress and help the infant or toddler regulate. The Program for Infant/Toddler Care recommends six essential program practices as a framework for relationship-based care. One of these practices is primary caregiving—the practice in which the care of each infant or toddler is assigned to one specific caregiver who is principally responsible for caring for that child in the care setting and communicating with the child’s family. Consistent, responsive, and meaningful interactions with a primary caregiver build a child’s attachment with a familiar adult. Primary caregiving also strengthens relationships with families, which, in turn, supports the development of trust and security between the infant or toddler and the primary caregiver. Diaper changing, tummy time, feedings and napping (safe sleep checks) are maintained more easily than multiple teachers trying to manage all of the infants/toddlers in their care. See rule reference. .0511 (3)(4) Michelle Ezzell, Child Care Consultant michelle.ezzell@dhhs.nc.gov 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 11/21/2024 Number Present: 97 Completed Date: 11/21/2024 Age: From 0 To 4 Total Minutes: 85 Time In: 10:20 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct a routine unannounced in conjunction with a complaint allegation. My visit was conducted with you Christina Powers, Director. The facility currently operates with a 5-star license and ratios in rule .2828 (b). I conducted a partial assessment monitoring for safety issues, supervision, medications, allergy lists, staff/child ratio lists, capacity, discipline, posted documents, permit restrictions, program records; No new staff has been hired since my last visit in September, so staff files did not need to be checked for compliance. Upon arrival, the children were observed playing in centers and later preparing for lunch. ***Verification of Records & Training*** *The last fire inspection was on 9-12-24, the last sanitation inspection was on 5-29-24 and the last playground inspection was on 11-1-24 by RayLynn. RayLynn completed playground safety training on 2-9-19. The last fire drill was on 10-17-24 and the last SIP was on 9-6-24. *The centers water test for lead will expire on 10-27-26. The following violations were observed. Technical assistance was given concerning these two violations. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Please email a signed and dated corrective action letter BY 12-5-24 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space four (4), Toddler Room B eight (8) over-the-counter diaper creams were in an unlocked drawer located below the diaper changing pad. The drawer is less than 5 ft. from the floor. The Director removed these medications from the classroom during the visit. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. In space 4, toddler room B, eight (8) over-the-counter diaper creams did not have permission to administer medication forms on file. 10A NCAC 09 .0803(4)(6-9) *All medications must have a completed, signed and dated permission to administer medication form and the child’s name on the medication. I suggested using painters’ tape on children’s diaper creams, to prevent the child’s name from being rubbed off. *Storage of diaper creams-Diaper creams must be stored at least 5 ft. from the floor or in a locked cabinet. Approved locks are a lock and key, combination lock, magnetic lock or a keypad. *************ABCMS CRIMINAL RECORD PORTAL****************** * As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Below is a step-by-step process to assist you further: ***Have your Business NCID readily accessible because that is how you log in. DCDEE Home Page: ncchildcare.ncdhhs.gov Choose the “provider” tab Choose “Background Check” Choose “Basic Information” Read the blurb about access codes and connection apps **Once you are on the ABCMS Home Page, Under “Search” “Person Search” Contact me with questions. Michelle Ezzell, Child Care Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 11/21/2024 Number Present: 97 Completed Date: 11/21/2024 Age: From 0 To 4 Total Minutes: 85 Time In: 10:20 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct a routine unannounced in conjunction with a complaint allegation. My visit was conducted with you Christina Powers, Director. The facility currently operates with a 5-star license and ratios in rule .2828 (b). I conducted a partial assessment monitoring for safety issues, supervision, medications, allergy lists, staff/child ratio lists, capacity, discipline, posted documents, permit restrictions, program records; No new staff has been hired since my last visit in September, so staff files did not need to be checked for compliance. Upon arrival, the children were observed playing in centers and later preparing for lunch. ***Verification of Records & Training*** *The last fire inspection was on 9-12-24, the last sanitation inspection was on 5-29-24 and the last playground inspection was on 11-1-24 by RayLynn. RayLynn completed playground safety training on 2-9-19. The last fire drill was on 10-17-24 and the last SIP was on 9-6-24. *The centers water test for lead will expire on 10-27-26. The following violations were observed. Technical assistance was given concerning these two violations. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Please email a signed and dated corrective action letter BY 12-5-24 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space four (4), Toddler Room B eight (8) over-the-counter diaper creams were in an unlocked drawer located below the diaper changing pad. The drawer is less than 5 ft. from the floor. The Director removed these medications from the classroom during the visit. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. In space 4, toddler room B, eight (8) over-the-counter diaper creams did not have permission to administer medication forms on file. 10A NCAC 09 .0803(4)(6-9) *All medications must have a completed, signed and dated permission to administer medication form and the child’s name on the medication. I suggested using painters’ tape on children’s diaper creams, to prevent the child’s name from being rubbed off. *Storage of diaper creams-Diaper creams must be stored at least 5 ft. from the floor or in a locked cabinet. Approved locks are a lock and key, combination lock, magnetic lock or a keypad. *************ABCMS CRIMINAL RECORD PORTAL****************** * As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Below is a step-by-step process to assist you further: ***Have your Business NCID readily accessible because that is how you log in. DCDEE Home Page: ncchildcare.ncdhhs.gov Choose the “provider” tab Choose “Background Check” Choose “Basic Information” Read the blurb about access codes and connection apps **Once you are on the ABCMS Home Page, Under “Search” “Person Search” Contact me with questions. Michelle Ezzell, Child Care Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 9/11/2024 Number Present: 96 Completed Date: 9/11/2024 Age: From 0 To 4 Total Minutes: 270 Time In: 10:40 AM Time Out: 03:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. Your last annual compliance was on 9-19-23. The center currently operates with a 5-star license, operating at 30 sq. ft. inside, & ratios at 2818 (b). My visit was conducted with Christina Power, Director. A checklist was used to note the requirements I monitored. The children were observed participating in outdoor play, eating lunch and preparing for nap. The center does not transport children; therefore, transportation requirements were not monitored. Allergy lists, menus, activity plans, and all required documents were posted. VERIFICATION OF RECORDS: *Sanitation inspection=5-29-24 (scan me all sanitation inspections). These must be completed every 12 months. The last lead water test was on 10-27-23 & expires on 10-27-26. *The last lockdown/SIP was on 9-6-24 & the last fire drill was on 8-15-24. *The EPR was updated on 9-18-23. Mrs. Power completed EPR training on 6-5-21. The last outdoor inspection was on 9-4-24 by Raylynn G. Raylynn completed playground inspection training on 2-9-19. *The center uses Early Learning Foundations Curriculum. *I reviewed the NC Secretary of State’s website and observed the owner of the facility (Knowledge Universe Education LLC) listed as current-active. Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Email a corrective action letter BY 9-25-24 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last last passed fire inspection was on 6-5-23. The center had an inspection and needed a re-inspection due to violation(s) cited. As of 9-10-24, the Town of Knightdale Fire Department is waiting for KinderCare to issue the payment before a re-inspection will be completed. Once completed a copy of the fire inspection must be submitted to me. 10A NCAC 09 .0304(a) 493 Caregiver or team of caregivers were not assigned to each infant or toddler as primary caregiver. In Infants 2, primary caregivers have not been assigned to the each infant/toddler. .0511(b)(3) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). In Infants 2, feeding schedules could not be located for six (6) out of eleven (11) children. Five feeding schedules were observed, but not posted. 10A NCAC 09 .0902(a) 604 Lavatories were not kept clean, in good repair and kept free of storage. In the bathroom in space eight (used for three-year old children) six cardboard boxes were stacked in the corner, two vacuum cleaners and a Bona Swiffer power mop with a bottle of Bona cleaner attached to the handle were in the bathroom. Additional bathrooms were being used for storage through the center. 15A NCAC 18A .2818(a) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space eight, there were no paper towels available at the handwashing sink. 15A NCAC 18A .2818(b) & (d) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Ten (10) unused electrical outlets were observed uncovered throughout the center. Safety plugs were used to cover these during the visit. 10A NCAC 09 .0604(c) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Four infants observed sleeping did not have safe sleep charts completed for them. Two infants safe sleep charts were last checked August 21, 2024; and they've been present. The remaining safe sleep charts could not be located since they re-opened the classroom the morning of my visit. .0606(g) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Proof of 1st Aid training was not on file for eleven employees. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Proof of CPR was not on file for eleven employees. .1102(d) 1797 The child care provider that is a firm, partnership, association, or corporation, the chief executive officer or other person serving in like capacity or a person designated by the chief executive officer as responsible for the operation of the facility, did not complete criminal history background check. Knightdale KinderCare has a new corporate contact (CD) and a criminal background check has not been processed. A copy of the letter must be on file and a copy sent to me. G.S. 110-90.2 & .2703(c) *****TECHNICAL ASSISTANCE/REMINDERS: ******* *Transfer all updates made today on your staff/training worksheets to your electronic version. *Your Emergency Preparedness and Response (EPR) Plan must be updated by 9-18-23. Print out the cover page showing the current date. Also, print the pages you made changes to. Failure to log onto the website may result in losing your entire EPR plan. For NCID questions call 919-814-6326 or 919-754-6000. *We discussed having your floaters and any staff that work with toddlers to complete a training on transitions. *Remember to discard medications from children that are no longer enrolled. *Technical Assistance was given how to complete the permission to administer medications form. All medications must have a completed, signed and dated permission to administer medication form with the child’s name on the medication. We discussed using the permission to administer medication forms that are on DCDEE’s website. *Remember when children transition to another classroom to update the cot list. ****Technical Assistance for violations cited: *Bathrooms shall be free of storage other than toileting items (diaper, changes of clothes, toilet paper). This was documented on your last sanitation inspection (item #23). Rule.2828(b). We discussed purchasing a storage building and place it on site for easy convenience. *Fire inspections are due annually and must be on DCDEE’s form & submitted to the consultant within 5 days. The last fire inspection was 6-5-23 and should have a passed inspection completed within 12 months. We discussed contacting the fire inspectors’ months prior to the expiration date, in case re-inspections are needed. *Unused electrical outlets must have safety outlet covers or have spring back covers on them. *Individual sanitary towels (paper towels) for drying hands must be available at all handwashing sinks. *Sleeping infants’ positions must be documented every 15 minutes indicating if they’re on their tummy, back or side. We discussed placing the clipboards over each infant’s crib as a visible reminder to staff and to purchase timers that attach to each clipboard and set them for 15 minutes as a reminder. *We discussed that each infant/toddler must have a primary caregiver that is responsible for each group of children, although, all staff working with infants are responsible for the nurture and care of the infants. This was given as technical assistance during your last visit. I suggested a list of children and their primary caregiver be posted in the classrooms and discussed with each floater and substitute that may work in the classroom. *Feeding schedules must be posted for each child 15 months and younger. We discussed different ways and areas to post these. One way was placing the feeding schedules in sheet protectors on a key ring and hanging them in the food preparation area. *A criminal background check must be current and a copy on file for all employees including your corporate contact, D. Burton. DCDEE's database was checked for verification. *Proof of 1st Aid and CPR must be on file for all employees. Mrs. Powers stated some staff completed 1st Aid and CPR in December and April and never received the cards. Mrs. Powers stated she’s asked the instructor for the cards several times. I suggested taking the class again with a different instructor since staff must have proof of 1st Aid and CPR. In the future, document the date, course name, expiration date, approved instructor/institute (such as American Red Cross), location, length of the training and participants names on a document and have the instructor and all staff’s signatures. Keep this document on file for proof of completion, payment until you get your cards. ****Rated License Reminders***** *EDUCATION STANDARDS: Staff’s education should be current in WORKS/Workforce database. PROGRAM STANDARDS: For trainings on environment rating scales go to www.ncrlap@uncg.edu ****Early Educator Certificate (EEC) **** The EEC certificate is optional for staff. Although, it may increase staff’s education points and may help keep or increase the number of STARS. I recommend you contact the NC Institute for Child Development Professionals website at http://ncicdp.org/certification-licensure/certification or by contacting the EEC office at 919-942-7442 or info@nceec.org Michelle Ezzell, DCDEE Licensing Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 9/11/2024 Number Present: 96 Completed Date: 9/11/2024 Age: From 0 To 4 Total Minutes: 270 Time In: 10:40 AM Time Out: 03:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. Your last annual compliance was on 9-19-23. The center currently operates with a 5-star license, operating at 30 sq. ft. inside, & ratios at 2818 (b). My visit was conducted with Christina Power, Director. A checklist was used to note the requirements I monitored. The children were observed participating in outdoor play, eating lunch and preparing for nap. The center does not transport children; therefore, transportation requirements were not monitored. Allergy lists, menus, activity plans, and all required documents were posted. VERIFICATION OF RECORDS: *Sanitation inspection=5-29-24 (scan me all sanitation inspections). These must be completed every 12 months. The last lead water test was on 10-27-23 & expires on 10-27-26. *The last lockdown/SIP was on 9-6-24 & the last fire drill was on 8-15-24. *The EPR was updated on 9-18-23. Mrs. Power completed EPR training on 6-5-21. The last outdoor inspection was on 9-4-24 by Raylynn G. Raylynn completed playground inspection training on 2-9-19. *The center uses Early Learning Foundations Curriculum. *I reviewed the NC Secretary of State’s website and observed the owner of the facility (Knowledge Universe Education LLC) listed as current-active. Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Email a corrective action letter BY 9-25-24 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last last passed fire inspection was on 6-5-23. The center had an inspection and needed a re-inspection due to violation(s) cited. As of 9-10-24, the Town of Knightdale Fire Department is waiting for KinderCare to issue the payment before a re-inspection will be completed. Once completed a copy of the fire inspection must be submitted to me. 10A NCAC 09 .0304(a) 493 Caregiver or team of caregivers were not assigned to each infant or toddler as primary caregiver. In Infants 2, primary caregivers have not been assigned to the each infant/toddler. .0511(b)(3) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). In Infants 2, feeding schedules could not be located for six (6) out of eleven (11) children. Five feeding schedules were observed, but not posted. 10A NCAC 09 .0902(a) 604 Lavatories were not kept clean, in good repair and kept free of storage. In the bathroom in space eight (used for three-year old children) six cardboard boxes were stacked in the corner, two vacuum cleaners and a Bona Swiffer power mop with a bottle of Bona cleaner attached to the handle were in the bathroom. Additional bathrooms were being used for storage through the center. 15A NCAC 18A .2818(a) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space eight, there were no paper towels available at the handwashing sink. 15A NCAC 18A .2818(b) & (d) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Ten (10) unused electrical outlets were observed uncovered throughout the center. Safety plugs were used to cover these during the visit. 10A NCAC 09 .0604(c) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Four infants observed sleeping did not have safe sleep charts completed for them. Two infants safe sleep charts were last checked August 21, 2024; and they've been present. The remaining safe sleep charts could not be located since they re-opened the classroom the morning of my visit. .0606(g) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Proof of 1st Aid training was not on file for eleven employees. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Proof of CPR was not on file for eleven employees. .1102(d) 1797 The child care provider that is a firm, partnership, association, or corporation, the chief executive officer or other person serving in like capacity or a person designated by the chief executive officer as responsible for the operation of the facility, did not complete criminal history background check. Knightdale KinderCare has a new corporate contact (CD) and a criminal background check has not been processed. A copy of the letter must be on file and a copy sent to me. G.S. 110-90.2 & .2703(c) *****TECHNICAL ASSISTANCE/REMINDERS: ******* *Transfer all updates made today on your staff/training worksheets to your electronic version. *Your Emergency Preparedness and Response (EPR) Plan must be updated by 9-18-23. Print out the cover page showing the current date. Also, print the pages you made changes to. Failure to log onto the website may result in losing your entire EPR plan. For NCID questions call 919-814-6326 or 919-754-6000. *We discussed having your floaters and any staff that work with toddlers to complete a training on transitions. *Remember to discard medications from children that are no longer enrolled. *Technical Assistance was given how to complete the permission to administer medications form. All medications must have a completed, signed and dated permission to administer medication form with the child’s name on the medication. We discussed using the permission to administer medication forms that are on DCDEE’s website. *Remember when children transition to another classroom to update the cot list. ****Technical Assistance for violations cited: *Bathrooms shall be free of storage other than toileting items (diaper, changes of clothes, toilet paper). This was documented on your last sanitation inspection (item #23). Rule.2828(b). We discussed purchasing a storage building and place it on site for easy convenience. *Fire inspections are due annually and must be on DCDEE’s form & submitted to the consultant within 5 days. The last fire inspection was 6-5-23 and should have a passed inspection completed within 12 months. We discussed contacting the fire inspectors’ months prior to the expiration date, in case re-inspections are needed. *Unused electrical outlets must have safety outlet covers or have spring back covers on them. *Individual sanitary towels (paper towels) for drying hands must be available at all handwashing sinks. *Sleeping infants’ positions must be documented every 15 minutes indicating if they’re on their tummy, back or side. We discussed placing the clipboards over each infant’s crib as a visible reminder to staff and to purchase timers that attach to each clipboard and set them for 15 minutes as a reminder. *We discussed that each infant/toddler must have a primary caregiver that is responsible for each group of children, although, all staff working with infants are responsible for the nurture and care of the infants. This was given as technical assistance during your last visit. I suggested a list of children and their primary caregiver be posted in the classrooms and discussed with each floater and substitute that may work in the classroom. *Feeding schedules must be posted for each child 15 months and younger. We discussed different ways and areas to post these. One way was placing the feeding schedules in sheet protectors on a key ring and hanging them in the food preparation area. *A criminal background check must be current and a copy on file for all employees including your corporate contact, D. Burton. DCDEE's database was checked for verification. *Proof of 1st Aid and CPR must be on file for all employees. Mrs. Powers stated some staff completed 1st Aid and CPR in December and April and never received the cards. Mrs. Powers stated she’s asked the instructor for the cards several times. I suggested taking the class again with a different instructor since staff must have proof of 1st Aid and CPR. In the future, document the date, course name, expiration date, approved instructor/institute (such as American Red Cross), location, length of the training and participants names on a document and have the instructor and all staff’s signatures. Keep this document on file for proof of completion, payment until you get your cards. ****Rated License Reminders***** *EDUCATION STANDARDS: Staff’s education should be current in WORKS/Workforce database. PROGRAM STANDARDS: For trainings on environment rating scales go to www.ncrlap@uncg.edu ****Early Educator Certificate (EEC) **** The EEC certificate is optional for staff. Although, it may increase staff’s education points and may help keep or increase the number of STARS. I recommend you contact the NC Institute for Child Development Professionals website at http://ncicdp.org/certification-licensure/certification or by contacting the EEC office at 919-942-7442 or info@nceec.org Michelle Ezzell, DCDEE Licensing Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 9/11/2024 Number Present: 96 Completed Date: 9/11/2024 Age: From 0 To 4 Total Minutes: 270 Time In: 10:40 AM Time Out: 03:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. Your last annual compliance was on 9-19-23. The center currently operates with a 5-star license, operating at 30 sq. ft. inside, & ratios at 2818 (b). My visit was conducted with Christina Power, Director. A checklist was used to note the requirements I monitored. The children were observed participating in outdoor play, eating lunch and preparing for nap. The center does not transport children; therefore, transportation requirements were not monitored. Allergy lists, menus, activity plans, and all required documents were posted. VERIFICATION OF RECORDS: *Sanitation inspection=5-29-24 (scan me all sanitation inspections). These must be completed every 12 months. The last lead water test was on 10-27-23 & expires on 10-27-26. *The last lockdown/SIP was on 9-6-24 & the last fire drill was on 8-15-24. *The EPR was updated on 9-18-23. Mrs. Power completed EPR training on 6-5-21. The last outdoor inspection was on 9-4-24 by Raylynn G. Raylynn completed playground inspection training on 2-9-19. *The center uses Early Learning Foundations Curriculum. *I reviewed the NC Secretary of State’s website and observed the owner of the facility (Knowledge Universe Education LLC) listed as current-active. Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Email a corrective action letter BY 9-25-24 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last last passed fire inspection was on 6-5-23. The center had an inspection and needed a re-inspection due to violation(s) cited. As of 9-10-24, the Town of Knightdale Fire Department is waiting for KinderCare to issue the payment before a re-inspection will be completed. Once completed a copy of the fire inspection must be submitted to me. 10A NCAC 09 .0304(a) 493 Caregiver or team of caregivers were not assigned to each infant or toddler as primary caregiver. In Infants 2, primary caregivers have not been assigned to the each infant/toddler. .0511(b)(3) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). In Infants 2, feeding schedules could not be located for six (6) out of eleven (11) children. Five feeding schedules were observed, but not posted. 10A NCAC 09 .0902(a) 604 Lavatories were not kept clean, in good repair and kept free of storage. In the bathroom in space eight (used for three-year old children) six cardboard boxes were stacked in the corner, two vacuum cleaners and a Bona Swiffer power mop with a bottle of Bona cleaner attached to the handle were in the bathroom. Additional bathrooms were being used for storage through the center. 15A NCAC 18A .2818(a) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space eight, there were no paper towels available at the handwashing sink. 15A NCAC 18A .2818(b) & (d) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Ten (10) unused electrical outlets were observed uncovered throughout the center. Safety plugs were used to cover these during the visit. 10A NCAC 09 .0604(c) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Four infants observed sleeping did not have safe sleep charts completed for them. Two infants safe sleep charts were last checked August 21, 2024; and they've been present. The remaining safe sleep charts could not be located since they re-opened the classroom the morning of my visit. .0606(g) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Proof of 1st Aid training was not on file for eleven employees. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Proof of CPR was not on file for eleven employees. .1102(d) 1797 The child care provider that is a firm, partnership, association, or corporation, the chief executive officer or other person serving in like capacity or a person designated by the chief executive officer as responsible for the operation of the facility, did not complete criminal history background check. Knightdale KinderCare has a new corporate contact (CD) and a criminal background check has not been processed. A copy of the letter must be on file and a copy sent to me. G.S. 110-90.2 & .2703(c) *****TECHNICAL ASSISTANCE/REMINDERS: ******* *Transfer all updates made today on your staff/training worksheets to your electronic version. *Your Emergency Preparedness and Response (EPR) Plan must be updated by 9-18-23. Print out the cover page showing the current date. Also, print the pages you made changes to. Failure to log onto the website may result in losing your entire EPR plan. For NCID questions call 919-814-6326 or 919-754-6000. *We discussed having your floaters and any staff that work with toddlers to complete a training on transitions. *Remember to discard medications from children that are no longer enrolled. *Technical Assistance was given how to complete the permission to administer medications form. All medications must have a completed, signed and dated permission to administer medication form with the child’s name on the medication. We discussed using the permission to administer medication forms that are on DCDEE’s website. *Remember when children transition to another classroom to update the cot list. ****Technical Assistance for violations cited: *Bathrooms shall be free of storage other than toileting items (diaper, changes of clothes, toilet paper). This was documented on your last sanitation inspection (item #23). Rule.2828(b). We discussed purchasing a storage building and place it on site for easy convenience. *Fire inspections are due annually and must be on DCDEE’s form & submitted to the consultant within 5 days. The last fire inspection was 6-5-23 and should have a passed inspection completed within 12 months. We discussed contacting the fire inspectors’ months prior to the expiration date, in case re-inspections are needed. *Unused electrical outlets must have safety outlet covers or have spring back covers on them. *Individual sanitary towels (paper towels) for drying hands must be available at all handwashing sinks. *Sleeping infants’ positions must be documented every 15 minutes indicating if they’re on their tummy, back or side. We discussed placing the clipboards over each infant’s crib as a visible reminder to staff and to purchase timers that attach to each clipboard and set them for 15 minutes as a reminder. *We discussed that each infant/toddler must have a primary caregiver that is responsible for each group of children, although, all staff working with infants are responsible for the nurture and care of the infants. This was given as technical assistance during your last visit. I suggested a list of children and their primary caregiver be posted in the classrooms and discussed with each floater and substitute that may work in the classroom. *Feeding schedules must be posted for each child 15 months and younger. We discussed different ways and areas to post these. One way was placing the feeding schedules in sheet protectors on a key ring and hanging them in the food preparation area. *A criminal background check must be current and a copy on file for all employees including your corporate contact, D. Burton. DCDEE's database was checked for verification. *Proof of 1st Aid and CPR must be on file for all employees. Mrs. Powers stated some staff completed 1st Aid and CPR in December and April and never received the cards. Mrs. Powers stated she’s asked the instructor for the cards several times. I suggested taking the class again with a different instructor since staff must have proof of 1st Aid and CPR. In the future, document the date, course name, expiration date, approved instructor/institute (such as American Red Cross), location, length of the training and participants names on a document and have the instructor and all staff’s signatures. Keep this document on file for proof of completion, payment until you get your cards. ****Rated License Reminders***** *EDUCATION STANDARDS: Staff’s education should be current in WORKS/Workforce database. PROGRAM STANDARDS: For trainings on environment rating scales go to www.ncrlap@uncg.edu ****Early Educator Certificate (EEC) **** The EEC certificate is optional for staff. Although, it may increase staff’s education points and may help keep or increase the number of STARS. I recommend you contact the NC Institute for Child Development Professionals website at http://ncicdp.org/certification-licensure/certification or by contacting the EEC office at 919-942-7442 or info@nceec.org Michelle Ezzell, DCDEE Licensing Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 9/11/2024 Number Present: 96 Completed Date: 9/11/2024 Age: From 0 To 4 Total Minutes: 270 Time In: 10:40 AM Time Out: 03:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. Your last annual compliance was on 9-19-23. The center currently operates with a 5-star license, operating at 30 sq. ft. inside, & ratios at 2818 (b). My visit was conducted with Christina Power, Director. A checklist was used to note the requirements I monitored. The children were observed participating in outdoor play, eating lunch and preparing for nap. The center does not transport children; therefore, transportation requirements were not monitored. Allergy lists, menus, activity plans, and all required documents were posted. VERIFICATION OF RECORDS: *Sanitation inspection=5-29-24 (scan me all sanitation inspections). These must be completed every 12 months. The last lead water test was on 10-27-23 & expires on 10-27-26. *The last lockdown/SIP was on 9-6-24 & the last fire drill was on 8-15-24. *The EPR was updated on 9-18-23. Mrs. Power completed EPR training on 6-5-21. The last outdoor inspection was on 9-4-24 by Raylynn G. Raylynn completed playground inspection training on 2-9-19. *The center uses Early Learning Foundations Curriculum. *I reviewed the NC Secretary of State’s website and observed the owner of the facility (Knowledge Universe Education LLC) listed as current-active. Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Email a corrective action letter BY 9-25-24 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last last passed fire inspection was on 6-5-23. The center had an inspection and needed a re-inspection due to violation(s) cited. As of 9-10-24, the Town of Knightdale Fire Department is waiting for KinderCare to issue the payment before a re-inspection will be completed. Once completed a copy of the fire inspection must be submitted to me. 10A NCAC 09 .0304(a) 493 Caregiver or team of caregivers were not assigned to each infant or toddler as primary caregiver. In Infants 2, primary caregivers have not been assigned to the each infant/toddler. .0511(b)(3) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). In Infants 2, feeding schedules could not be located for six (6) out of eleven (11) children. Five feeding schedules were observed, but not posted. 10A NCAC 09 .0902(a) 604 Lavatories were not kept clean, in good repair and kept free of storage. In the bathroom in space eight (used for three-year old children) six cardboard boxes were stacked in the corner, two vacuum cleaners and a Bona Swiffer power mop with a bottle of Bona cleaner attached to the handle were in the bathroom. Additional bathrooms were being used for storage through the center. 15A NCAC 18A .2818(a) 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space eight, there were no paper towels available at the handwashing sink. 15A NCAC 18A .2818(b) & (d) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Ten (10) unused electrical outlets were observed uncovered throughout the center. Safety plugs were used to cover these during the visit. 10A NCAC 09 .0604(c) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Four infants observed sleeping did not have safe sleep charts completed for them. Two infants safe sleep charts were last checked August 21, 2024; and they've been present. The remaining safe sleep charts could not be located since they re-opened the classroom the morning of my visit. .0606(g) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Proof of 1st Aid training was not on file for eleven employees. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Proof of CPR was not on file for eleven employees. .1102(d) 1797 The child care provider that is a firm, partnership, association, or corporation, the chief executive officer or other person serving in like capacity or a person designated by the chief executive officer as responsible for the operation of the facility, did not complete criminal history background check. Knightdale KinderCare has a new corporate contact (CD) and a criminal background check has not been processed. A copy of the letter must be on file and a copy sent to me. G.S. 110-90.2 & .2703(c) *****TECHNICAL ASSISTANCE/REMINDERS: ******* *Transfer all updates made today on your staff/training worksheets to your electronic version. *Your Emergency Preparedness and Response (EPR) Plan must be updated by 9-18-23. Print out the cover page showing the current date. Also, print the pages you made changes to. Failure to log onto the website may result in losing your entire EPR plan. For NCID questions call 919-814-6326 or 919-754-6000. *We discussed having your floaters and any staff that work with toddlers to complete a training on transitions. *Remember to discard medications from children that are no longer enrolled. *Technical Assistance was given how to complete the permission to administer medications form. All medications must have a completed, signed and dated permission to administer medication form with the child’s name on the medication. We discussed using the permission to administer medication forms that are on DCDEE’s website. *Remember when children transition to another classroom to update the cot list. ****Technical Assistance for violations cited: *Bathrooms shall be free of storage other than toileting items (diaper, changes of clothes, toilet paper). This was documented on your last sanitation inspection (item #23). Rule.2828(b). We discussed purchasing a storage building and place it on site for easy convenience. *Fire inspections are due annually and must be on DCDEE’s form & submitted to the consultant within 5 days. The last fire inspection was 6-5-23 and should have a passed inspection completed within 12 months. We discussed contacting the fire inspectors’ months prior to the expiration date, in case re-inspections are needed. *Unused electrical outlets must have safety outlet covers or have spring back covers on them. *Individual sanitary towels (paper towels) for drying hands must be available at all handwashing sinks. *Sleeping infants’ positions must be documented every 15 minutes indicating if they’re on their tummy, back or side. We discussed placing the clipboards over each infant’s crib as a visible reminder to staff and to purchase timers that attach to each clipboard and set them for 15 minutes as a reminder. *We discussed that each infant/toddler must have a primary caregiver that is responsible for each group of children, although, all staff working with infants are responsible for the nurture and care of the infants. This was given as technical assistance during your last visit. I suggested a list of children and their primary caregiver be posted in the classrooms and discussed with each floater and substitute that may work in the classroom. *Feeding schedules must be posted for each child 15 months and younger. We discussed different ways and areas to post these. One way was placing the feeding schedules in sheet protectors on a key ring and hanging them in the food preparation area. *A criminal background check must be current and a copy on file for all employees including your corporate contact, D. Burton. DCDEE's database was checked for verification. *Proof of 1st Aid and CPR must be on file for all employees. Mrs. Powers stated some staff completed 1st Aid and CPR in December and April and never received the cards. Mrs. Powers stated she’s asked the instructor for the cards several times. I suggested taking the class again with a different instructor since staff must have proof of 1st Aid and CPR. In the future, document the date, course name, expiration date, approved instructor/institute (such as American Red Cross), location, length of the training and participants names on a document and have the instructor and all staff’s signatures. Keep this document on file for proof of completion, payment until you get your cards. ****Rated License Reminders***** *EDUCATION STANDARDS: Staff’s education should be current in WORKS/Workforce database. PROGRAM STANDARDS: For trainings on environment rating scales go to www.ncrlap@uncg.edu ****Early Educator Certificate (EEC) **** The EEC certificate is optional for staff. Although, it may increase staff’s education points and may help keep or increase the number of STARS. I recommend you contact the NC Institute for Child Development Professionals website at http://ncicdp.org/certification-licensure/certification or by contacting the EEC office at 919-942-7442 or info@nceec.org Michelle Ezzell, DCDEE Licensing Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: PAMELIA CARMON Operation Type: Center Case Number: 1123-270A Visit Date: 5/6/2024 Number Present: 96 Completed Date: 5/6/2024 Age: From 0 To 5 Total Minutes: 47 Time In: 01:38 PM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up A/N Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with the Corrective Action Plan (CAP), included in the Written Warning, issued on March 7, 2024. Haley Cales, Program Specialist, accompanied me during the walk-through of the facility. Ms. Cales assisted me during the visit. I informed Ms. Cales of the purpose of the visit. A copy of the administrative action, cover letter, and CAP were posted as required. I reminded Ms. Cales that the information must be posted for the duration of the Written Warning. Limited monitoring of child care requirements occurred during today’s visit. I monitored supervision discipline, adequate/approved space, licensed posted, and permit restrictions. I monitored CPR, First Aid, criminal background check, ITS-SIDS per the staff files. The staff training worksheet was available during this visit. First Aid training, ITS-SIDS training has been completed. Criminal background check qualification letters for all current staff members were reviewed during a previous visit. Violation Number Comment Rule 1809 The facility operator did not complete the corrective action as specified by the Division. The center director failed to submit the plan required by Stipulation #3 regarding appropriate treatment of children and the plan required by Stipulation #4 regarding supervision of children by the due date of 4/9/24. G.S. 110-105.6(d) I monitored for compliance with the CAP as follows: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(10) regarding nurture, care, and treatment • Child Care Rule 10A NCAC 09 .1803(a)(1) regarding discipline • Child Care Rule 10A NCAC 09 .1801(a) regarding supervision No violation cited during today’s visit. 2. Within one (1) week after this Notice is received, Christina Power, administrator, shall contact Charlene Daye, Director of Professional Development, Child Care Services Association, telephone number 919-403-6950, email charlened@childcreservices.org, to arrange for training that addresses strategies for meeting the nurturing needs of children, including typical behaviors for the ages and developmental stages of children in care, and supervision of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Training was completed on 3/26/24. Two staff members have not completed the training. 3. Within two (2) weeks after training is completed, Ms. Power shall develop a written plan to describe, in detail, the steps the facility will take to ensure appropriate treatment of children at all times and shall include information learned in the training regarding behavior guidance and interactions. The written plan shall include, but not be limited to, the following: • Typical behaviors for the ages and developmental stages of children • Specific strategies for attending to children in a nurturing and appropriate manner, keeping with each child’s developmental needs • Acceptable and unacceptable techniques used to handle children and interact with children, including the implementation of a safe handling policy and alternatives to physically handling a child • Procedures for observations of staff/child interactions • A requirement for training, coaching, and observations when there are any allegations against a staff member related to the handling, nurture, care, treatment, or discipline of any child in care • Procedures for periodic review of the plan to ensure children are attended to in a nurturing and appropriate manner with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Consequences for staff members who fail to comply with the facility’s policies and/or child care requirements The written plan shall be submitted to Pamelia Carmon, Investigations Consultant, 2201 Mail Service Center, Raleigh, NC 27699-2201, telephone number 919-280-2252, email pamelia.carmon@dhhs.nc.gov, for approval. Ms. Carmon shall notify Ms. Power, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the written plan shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved written plan shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The plan for this stipulation was due on 4/9/24, however it has not been submitted for approval. Therefore, this stipulation is not in compliance. 4. Within two (2) weeks after training is completed, Ms. Power shall develop a written plan that describes, in detail, the steps the facility will take to ensure adequate supervision of children. The written plan shall include, but not be limited to, the following: • When children are napping/resting • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators and parents when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written plan shall be submitted to Ms. Carmon for approval. Ms. Carmon shall notify Ms. Power, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the written plan shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved written plan shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The plan for this stipulation was due on 4/9/24, however the plan has not been submitted for approval. Therefore, this stipulation is not in compliance. 5. Within one (1) week after approval of the written plans, Ms. Power shall conduct a staff meeting with all staff members to discuss the approved written plans regarding the nurturing needs of children and supervision. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Pending completion of Stipulation #3 and #4. You may contact me Pamelia Carmon, Investigations Consultant at 919-280-2252, or pamelia.carmon@dhhs.nc.gov or Sheronda Harris, Investigations Supervisor at Sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1803 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: PAMELIA CARMON Operation Type: Center Case Number: 1123-270A Visit Date: 5/6/2024 Number Present: 96 Completed Date: 5/6/2024 Age: From 0 To 5 Total Minutes: 47 Time In: 01:38 PM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up A/N Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with the Corrective Action Plan (CAP), included in the Written Warning, issued on March 7, 2024. Haley Cales, Program Specialist, accompanied me during the walk-through of the facility. Ms. Cales assisted me during the visit. I informed Ms. Cales of the purpose of the visit. A copy of the administrative action, cover letter, and CAP were posted as required. I reminded Ms. Cales that the information must be posted for the duration of the Written Warning. Limited monitoring of child care requirements occurred during today’s visit. I monitored supervision discipline, adequate/approved space, licensed posted, and permit restrictions. I monitored CPR, First Aid, criminal background check, ITS-SIDS per the staff files. The staff training worksheet was available during this visit. First Aid training, ITS-SIDS training has been completed. Criminal background check qualification letters for all current staff members were reviewed during a previous visit. Violation Number Comment Rule 1809 The facility operator did not complete the corrective action as specified by the Division. The center director failed to submit the plan required by Stipulation #3 regarding appropriate treatment of children and the plan required by Stipulation #4 regarding supervision of children by the due date of 4/9/24. G.S. 110-105.6(d) I monitored for compliance with the CAP as follows: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(10) regarding nurture, care, and treatment • Child Care Rule 10A NCAC 09 .1803(a)(1) regarding discipline • Child Care Rule 10A NCAC 09 .1801(a) regarding supervision No violation cited during today’s visit. 2. Within one (1) week after this Notice is received, Christina Power, administrator, shall contact Charlene Daye, Director of Professional Development, Child Care Services Association, telephone number 919-403-6950, email charlened@childcreservices.org, to arrange for training that addresses strategies for meeting the nurturing needs of children, including typical behaviors for the ages and developmental stages of children in care, and supervision of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Training was completed on 3/26/24. Two staff members have not completed the training. 3. Within two (2) weeks after training is completed, Ms. Power shall develop a written plan to describe, in detail, the steps the facility will take to ensure appropriate treatment of children at all times and shall include information learned in the training regarding behavior guidance and interactions. The written plan shall include, but not be limited to, the following: • Typical behaviors for the ages and developmental stages of children • Specific strategies for attending to children in a nurturing and appropriate manner, keeping with each child’s developmental needs • Acceptable and unacceptable techniques used to handle children and interact with children, including the implementation of a safe handling policy and alternatives to physically handling a child • Procedures for observations of staff/child interactions • A requirement for training, coaching, and observations when there are any allegations against a staff member related to the handling, nurture, care, treatment, or discipline of any child in care • Procedures for periodic review of the plan to ensure children are attended to in a nurturing and appropriate manner with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Consequences for staff members who fail to comply with the facility’s policies and/or child care requirements The written plan shall be submitted to Pamelia Carmon, Investigations Consultant, 2201 Mail Service Center, Raleigh, NC 27699-2201, telephone number 919-280-2252, email pamelia.carmon@dhhs.nc.gov, for approval. Ms. Carmon shall notify Ms. Power, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the written plan shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved written plan shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The plan for this stipulation was due on 4/9/24, however it has not been submitted for approval. Therefore, this stipulation is not in compliance. 4. Within two (2) weeks after training is completed, Ms. Power shall develop a written plan that describes, in detail, the steps the facility will take to ensure adequate supervision of children. The written plan shall include, but not be limited to, the following: • When children are napping/resting • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators and parents when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written plan shall be submitted to Ms. Carmon for approval. Ms. Carmon shall notify Ms. Power, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the written plan shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved written plan shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The plan for this stipulation was due on 4/9/24, however the plan has not been submitted for approval. Therefore, this stipulation is not in compliance. 5. Within one (1) week after approval of the written plans, Ms. Power shall conduct a staff meeting with all staff members to discuss the approved written plans regarding the nurturing needs of children and supervision. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Pending completion of Stipulation #3 and #4. You may contact me Pamelia Carmon, Investigations Consultant at 919-280-2252, or pamelia.carmon@dhhs.nc.gov or Sheronda Harris, Investigations Supervisor at Sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-105 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: PAMELIA CARMON Operation Type: Center Case Number: 1123-270A Visit Date: 5/6/2024 Number Present: 96 Completed Date: 5/6/2024 Age: From 0 To 5 Total Minutes: 47 Time In: 01:38 PM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up A/N Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with the Corrective Action Plan (CAP), included in the Written Warning, issued on March 7, 2024. Haley Cales, Program Specialist, accompanied me during the walk-through of the facility. Ms. Cales assisted me during the visit. I informed Ms. Cales of the purpose of the visit. A copy of the administrative action, cover letter, and CAP were posted as required. I reminded Ms. Cales that the information must be posted for the duration of the Written Warning. Limited monitoring of child care requirements occurred during today’s visit. I monitored supervision discipline, adequate/approved space, licensed posted, and permit restrictions. I monitored CPR, First Aid, criminal background check, ITS-SIDS per the staff files. The staff training worksheet was available during this visit. First Aid training, ITS-SIDS training has been completed. Criminal background check qualification letters for all current staff members were reviewed during a previous visit. Violation Number Comment Rule 1809 The facility operator did not complete the corrective action as specified by the Division. The center director failed to submit the plan required by Stipulation #3 regarding appropriate treatment of children and the plan required by Stipulation #4 regarding supervision of children by the due date of 4/9/24. G.S. 110-105.6(d) I monitored for compliance with the CAP as follows: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(10) regarding nurture, care, and treatment • Child Care Rule 10A NCAC 09 .1803(a)(1) regarding discipline • Child Care Rule 10A NCAC 09 .1801(a) regarding supervision No violation cited during today’s visit. 2. Within one (1) week after this Notice is received, Christina Power, administrator, shall contact Charlene Daye, Director of Professional Development, Child Care Services Association, telephone number 919-403-6950, email charlened@childcreservices.org, to arrange for training that addresses strategies for meeting the nurturing needs of children, including typical behaviors for the ages and developmental stages of children in care, and supervision of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Training was completed on 3/26/24. Two staff members have not completed the training. 3. Within two (2) weeks after training is completed, Ms. Power shall develop a written plan to describe, in detail, the steps the facility will take to ensure appropriate treatment of children at all times and shall include information learned in the training regarding behavior guidance and interactions. The written plan shall include, but not be limited to, the following: • Typical behaviors for the ages and developmental stages of children • Specific strategies for attending to children in a nurturing and appropriate manner, keeping with each child’s developmental needs • Acceptable and unacceptable techniques used to handle children and interact with children, including the implementation of a safe handling policy and alternatives to physically handling a child • Procedures for observations of staff/child interactions • A requirement for training, coaching, and observations when there are any allegations against a staff member related to the handling, nurture, care, treatment, or discipline of any child in care • Procedures for periodic review of the plan to ensure children are attended to in a nurturing and appropriate manner with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Consequences for staff members who fail to comply with the facility’s policies and/or child care requirements The written plan shall be submitted to Pamelia Carmon, Investigations Consultant, 2201 Mail Service Center, Raleigh, NC 27699-2201, telephone number 919-280-2252, email pamelia.carmon@dhhs.nc.gov, for approval. Ms. Carmon shall notify Ms. Power, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the written plan shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved written plan shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The plan for this stipulation was due on 4/9/24, however it has not been submitted for approval. Therefore, this stipulation is not in compliance. 4. Within two (2) weeks after training is completed, Ms. Power shall develop a written plan that describes, in detail, the steps the facility will take to ensure adequate supervision of children. The written plan shall include, but not be limited to, the following: • When children are napping/resting • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators and parents when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written plan shall be submitted to Ms. Carmon for approval. Ms. Carmon shall notify Ms. Power, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the written plan shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved written plan shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The plan for this stipulation was due on 4/9/24, however the plan has not been submitted for approval. Therefore, this stipulation is not in compliance. 5. Within one (1) week after approval of the written plans, Ms. Power shall conduct a staff meeting with all staff members to discuss the approved written plans regarding the nurturing needs of children and supervision. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Pending completion of Stipulation #3 and #4. You may contact me Pamelia Carmon, Investigations Consultant at 919-280-2252, or pamelia.carmon@dhhs.nc.gov or Sheronda Harris, Investigations Supervisor at Sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: PAMELIA CARMON Operation Type: Center Case Number: 1123-270A Visit Date: 11/29/2023 Number Present: 95 Completed Date: 11/29/2023 Age: From 0 To 5 Total Minutes: 50 Time In: 02:20 PM Time Out: 03:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Christina Powers, Center Director accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Powers. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On 4/27/23, a staff member failed to provide adequate supervision to one-year-old children as she slept while responsible for their care. Staff members failed to supervise one-year-old children as they were unaware that one child received multiple bite injuries on multiple occasions from being bitten by other children in care. .1801(a)(1-5) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Katelin Smith used an inappropriate tone of voice when she addressed the children. G.S. 110-91(10) 904 Child was handled roughly. On November 9, 2023, Katelin Smith, pinched two one-year-old children on the chest . On September 16, 2022, Katelin Smith and another staff member hit one-year-old children on their hand. On another occasion, Katelin Smith pushed a one-year-old child on the forehead. .1803(a)(1) 1810 There was a substantiation of child maltreatment. On February 13, 2024, the Division substantiated maltreatment. GS 110-105.6(a) You may contact me Pamelia Carmon, Investigations Consultant at 919-280-2252, or pamelia.carmon@dhhs.nc.gov or Sheronda Harris, Investigations Supervisor at Sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-105 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255230 Consultant: PAMELIA CARMON Operation Type: Center Case Number: 1123-270A Visit Date: 11/29/2023 Number Present: 95 Completed Date: 11/29/2023 Age: From 0 To 5 Total Minutes: 50 Time In: 02:20 PM Time Out: 03:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Christina Powers, Center Director accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Powers. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On 4/27/23, a staff member failed to provide adequate supervision to one-year-old children as she slept while responsible for their care. Staff members failed to supervise one-year-old children as they were unaware that one child received multiple bite injuries on multiple occasions from being bitten by other children in care. .1801(a)(1-5) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Katelin Smith used an inappropriate tone of voice when she addressed the children. G.S. 110-91(10) 904 Child was handled roughly. On November 9, 2023, Katelin Smith, pinched two one-year-old children on the chest . On September 16, 2022, Katelin Smith and another staff member hit one-year-old children on their hand. On another occasion, Katelin Smith pushed a one-year-old child on the forehead. .1803(a)(1) 1810 There was a substantiation of child maltreatment. On February 13, 2024, the Division substantiated maltreatment. GS 110-105.6(a) You may contact me Pamelia Carmon, Investigations Consultant at 919-280-2252, or pamelia.carmon@dhhs.nc.gov or Sheronda Harris, Investigations Supervisor at Sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times