Loving Arms

10A NCAC 09.1721 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: TINA JONES Operation Type: Family CC Home Case Number: Visit Date: 3/4/2026 Number Present: 2 Completed Date: 3/4/2026 Age: From 3 To 3 Total Minutes: 155 Time In: 09:10 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with the applicable child care requirements for an annual compliance visit. A checklist was used to note the requirements I monitored today. The Operator’s Statement of Responsibility and Verification of Required Information forms were completed during today’s visit. Kim Barnes, Child Care Consultant, assisted with today’s visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a maximum of five (5) preschoolers at any time. HOUSEHOLD MEMBERS: When asked, you stated that you and your daughter are the only household members. If there are changes in your household, please contact me immediately. You are listed as the sole proprietor on the child care license. Prior to changing the name and/or ownership (i.e. forming a corporation), please contact me to discuss procedures. Failure to notify a Division of Child Development representative may affect your child care license. The contact information that is on file with DCDEE was verified to be current. The last annual compliance visit was conducted on March 12, 2025. The lockdown drills, shelter-in-place drills were completed as required; however, the outdoor inspections and fire drills were not in compliance with requirements. The center’s compliance history was reviewed with the operator. The program’s compliance history was 91% percent as of March 3, 2026. Two (2) children three years of age were present during the visit. The children were observed engaged with the caregiver and playing with a variety of materials. The computer-generated visit summary, including all documented violations, was reviewed with you at the conclusion of the visit and a copy was provided to you. The following violations were documented: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the outdoor environment, a storage building was missing four pieces of vinyl siding, exposing rusted nails and screws. There was a wooden stove that was splintering. There were broken plastic toys. .1719(a)(1)&(17) 714 Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division. The required monthly check was not completed for February 2026. 10A NCAC .1721(e)(5)(A-F) 716 Electrical outlets not in use were not covered. There was one electrical outlet that was not covered with a safety plug when it was not being used. 10A NCAC .1719(a)(27) 905 Record of monthly fire drills, giving the date, time of day and length of time to evacuate, and operator's signature, were not available. The required fire drill was not completed for the month of February. .1721 (e )(2) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A health assessment was not available for two enrolled children. GS 110-91(1); 10A NCAC 09.1721(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. A copy of the immunization record was not available for two children. GS 110-91(1); .1721(a)(2) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. On March 1, 2026, one child did not have documented departure time. On March 3, there were no documented departure times for enrolled children. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. An activity plan was not available for enrolled children. G.S.110-91(12) & .1718(a)(6) 1720 Operator did not give written notice of the written plan of care amendment to parents of all children enrolled, at least 30 days before the change was implemented. Each parent did not sign a statement acknowledging the receipt and explanation of the amendment. The operator did not retain the acknowledgment in the child's record for as long as the child was enrolled in the home and a copy was not maintained on file for review by Division representatives. The written plan of care did not contain accurate information and was not reviewed with new parents when children were enrolled. .1712(f) 1932 A clean and open area that allows freedom of movement was not provided for children, both indoors and outdoors. In the space used for the care of children, there was a variety of material scattered all over the floor. The floors throughout the spaces designated for care were visibly soiled and contained a great amount of debris. .1718(a)(9) 1940 Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care. A container of vapor rub was accessible to children. A storage closet that contained cleaning supplies and alcohol was not locked. Disinfecting wipes were not kept in locked storage. .1719(a)(6) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. All topics of the health and safety trainings were not part of on-going training so that every five years, every topic is covered. The medications training has not been completed. .1703(d)(2) CONSULTATION AND TECHNICAL ASSISTANCE: The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed to me by March 18, 2026, describing how and when the violations were corrected. This two-week time frame is established to allow you time for submitting your compliance letter and is not intended to be used as a guide for correcting violations, as they should be corrected immediately. The letter of compliance should be mailed or emailed to me, Tina Jones, PO Box 10194, Goldsboro, NC 27532. The compliance letter must be submitted from the email address on file for your program. If you have any questions related to this visit or if I can be of additional assistance, I can be reached at 252-361-3434 or tina.jones@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Please be aware that any written information submitted by you regarding correction of violations documented is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility’s license, could be issued. Childcare licensing requirements are established to ensure a safe and healthy childcare environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the childcare laws and rules on the Division of Child Development and Early Education’s website. REPEATED VIOLATIONS: We reviewed that some of the violations documented during today’s visit were also documented during your last Annual Compliance visit completed on March 12, 2025. Repeat violations could warrant Administrative Action. Ensure all violations are reviewed and you are meeting requirements to avoid repeat violations. FREE ADULT MENTAL HEALTH FIRST AID TRAINING Be prepared to support those around you by getting certified in Mental Health First Aid. Mental Health First Aid teaches the skills needed to recognize and respond to signs and symptoms of mental health and substance use challenges, as well as how to provide someone with initial support until they are connected with appropriate professional help. In the free course, you learn risk factors and warning signs for mental health and addiction concerns, strategies to help someone in both crisis and non-crisis situations, and where to turn for help. Offered by UNC School of Social Work and the NCDHHS Division of Child Development and Early Education. To register visit: https://ncmhfa.unc.edu/adult-mhfa-for-child-development-and-early-educators/ For a list of trainings and dates, visit https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:1e43735b-e609-414f-a946-ef316e09edae For Questions Please Email nccommunitymhfa@ssw.unc.edu Subsidized Child Care Provider Portal: Multi-Factor Authentication To keep our applications and your important data safe, the state is adding an extra layer of security called Multi-Factor Authentication (MFA) to all NCDHHS platforms. This means your subsidized child care account in the Child Care Provider Portal will soon be even more secure! The Child Care Provider Portal will be one of the systems to get MFA. When MFA is in place, you'll do a little extra step besides just using your username and password when you log in. This extra step helps make sure it's really you logging in and not someone else. To use your NCID account with MFA, each account needs to be connected to only one email address. Please complete the following steps to update your NCID profile by March 22, 2026. Multi-Factor Authentication Instructions 1. Login to the MyNCID portal at https://myncid.nc.gov/ with your NCID username and password. 2. You will see the profile information page upon successful login. 3. Click on the MFA tab on your profile page. 4. Click on the ADD ENROLLMENT button on the bottom right. 5. A pop-up window will appear prompting you to choose an MFA method. Please note that office phone extensions are not supported. 6. Follow the onscreen prompts to add your chosen (MFA) method. For detailed instructions, refer to MyNCID for Residents & Business Users PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. The NC child care rules were last updated as of July 1, 2025. • The most current provider documents/ forms, checklists, resources related to child care, MOODLE trainings, and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov • NC Child Care Health & Safety Resource Center www.healthychildcare.unc.edu. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S.110-91 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: TINA JONES Operation Type: Family CC Home Case Number: Visit Date: 3/4/2026 Number Present: 2 Completed Date: 3/4/2026 Age: From 3 To 3 Total Minutes: 155 Time In: 09:10 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with the applicable child care requirements for an annual compliance visit. A checklist was used to note the requirements I monitored today. The Operator’s Statement of Responsibility and Verification of Required Information forms were completed during today’s visit. Kim Barnes, Child Care Consultant, assisted with today’s visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a maximum of five (5) preschoolers at any time. HOUSEHOLD MEMBERS: When asked, you stated that you and your daughter are the only household members. If there are changes in your household, please contact me immediately. You are listed as the sole proprietor on the child care license. Prior to changing the name and/or ownership (i.e. forming a corporation), please contact me to discuss procedures. Failure to notify a Division of Child Development representative may affect your child care license. The contact information that is on file with DCDEE was verified to be current. The last annual compliance visit was conducted on March 12, 2025. The lockdown drills, shelter-in-place drills were completed as required; however, the outdoor inspections and fire drills were not in compliance with requirements. The center’s compliance history was reviewed with the operator. The program’s compliance history was 91% percent as of March 3, 2026. Two (2) children three years of age were present during the visit. The children were observed engaged with the caregiver and playing with a variety of materials. The computer-generated visit summary, including all documented violations, was reviewed with you at the conclusion of the visit and a copy was provided to you. The following violations were documented: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the outdoor environment, a storage building was missing four pieces of vinyl siding, exposing rusted nails and screws. There was a wooden stove that was splintering. There were broken plastic toys. .1719(a)(1)&(17) 714 Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division. The required monthly check was not completed for February 2026. 10A NCAC .1721(e)(5)(A-F) 716 Electrical outlets not in use were not covered. There was one electrical outlet that was not covered with a safety plug when it was not being used. 10A NCAC .1719(a)(27) 905 Record of monthly fire drills, giving the date, time of day and length of time to evacuate, and operator's signature, were not available. The required fire drill was not completed for the month of February. .1721 (e )(2) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A health assessment was not available for two enrolled children. GS 110-91(1); 10A NCAC 09.1721(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. A copy of the immunization record was not available for two children. GS 110-91(1); .1721(a)(2) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. On March 1, 2026, one child did not have documented departure time. On March 3, there were no documented departure times for enrolled children. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. An activity plan was not available for enrolled children. G.S.110-91(12) & .1718(a)(6) 1720 Operator did not give written notice of the written plan of care amendment to parents of all children enrolled, at least 30 days before the change was implemented. Each parent did not sign a statement acknowledging the receipt and explanation of the amendment. The operator did not retain the acknowledgment in the child's record for as long as the child was enrolled in the home and a copy was not maintained on file for review by Division representatives. The written plan of care did not contain accurate information and was not reviewed with new parents when children were enrolled. .1712(f) 1932 A clean and open area that allows freedom of movement was not provided for children, both indoors and outdoors. In the space used for the care of children, there was a variety of material scattered all over the floor. The floors throughout the spaces designated for care were visibly soiled and contained a great amount of debris. .1718(a)(9) 1940 Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care. A container of vapor rub was accessible to children. A storage closet that contained cleaning supplies and alcohol was not locked. Disinfecting wipes were not kept in locked storage. .1719(a)(6) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. All topics of the health and safety trainings were not part of on-going training so that every five years, every topic is covered. The medications training has not been completed. .1703(d)(2) CONSULTATION AND TECHNICAL ASSISTANCE: The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed to me by March 18, 2026, describing how and when the violations were corrected. This two-week time frame is established to allow you time for submitting your compliance letter and is not intended to be used as a guide for correcting violations, as they should be corrected immediately. The letter of compliance should be mailed or emailed to me, Tina Jones, PO Box 10194, Goldsboro, NC 27532. The compliance letter must be submitted from the email address on file for your program. If you have any questions related to this visit or if I can be of additional assistance, I can be reached at 252-361-3434 or tina.jones@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Please be aware that any written information submitted by you regarding correction of violations documented is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility’s license, could be issued. Childcare licensing requirements are established to ensure a safe and healthy childcare environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the childcare laws and rules on the Division of Child Development and Early Education’s website. REPEATED VIOLATIONS: We reviewed that some of the violations documented during today’s visit were also documented during your last Annual Compliance visit completed on March 12, 2025. Repeat violations could warrant Administrative Action. Ensure all violations are reviewed and you are meeting requirements to avoid repeat violations. FREE ADULT MENTAL HEALTH FIRST AID TRAINING Be prepared to support those around you by getting certified in Mental Health First Aid. Mental Health First Aid teaches the skills needed to recognize and respond to signs and symptoms of mental health and substance use challenges, as well as how to provide someone with initial support until they are connected with appropriate professional help. In the free course, you learn risk factors and warning signs for mental health and addiction concerns, strategies to help someone in both crisis and non-crisis situations, and where to turn for help. Offered by UNC School of Social Work and the NCDHHS Division of Child Development and Early Education. To register visit: https://ncmhfa.unc.edu/adult-mhfa-for-child-development-and-early-educators/ For a list of trainings and dates, visit https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:1e43735b-e609-414f-a946-ef316e09edae For Questions Please Email nccommunitymhfa@ssw.unc.edu Subsidized Child Care Provider Portal: Multi-Factor Authentication To keep our applications and your important data safe, the state is adding an extra layer of security called Multi-Factor Authentication (MFA) to all NCDHHS platforms. This means your subsidized child care account in the Child Care Provider Portal will soon be even more secure! The Child Care Provider Portal will be one of the systems to get MFA. When MFA is in place, you'll do a little extra step besides just using your username and password when you log in. This extra step helps make sure it's really you logging in and not someone else. To use your NCID account with MFA, each account needs to be connected to only one email address. Please complete the following steps to update your NCID profile by March 22, 2026. Multi-Factor Authentication Instructions 1. Login to the MyNCID portal at https://myncid.nc.gov/ with your NCID username and password. 2. You will see the profile information page upon successful login. 3. Click on the MFA tab on your profile page. 4. Click on the ADD ENROLLMENT button on the bottom right. 5. A pop-up window will appear prompting you to choose an MFA method. Please note that office phone extensions are not supported. 6. Follow the onscreen prompts to add your chosen (MFA) method. For detailed instructions, refer to MyNCID for Residents & Business Users PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. The NC child care rules were last updated as of July 1, 2025. • The most current provider documents/ forms, checklists, resources related to child care, MOODLE trainings, and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov • NC Child Care Health & Safety Resource Center www.healthychildcare.unc.edu. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: TINA JONES Operation Type: Family CC Home Case Number: Visit Date: 3/4/2026 Number Present: 2 Completed Date: 3/4/2026 Age: From 3 To 3 Total Minutes: 155 Time In: 09:10 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with the applicable child care requirements for an annual compliance visit. A checklist was used to note the requirements I monitored today. The Operator’s Statement of Responsibility and Verification of Required Information forms were completed during today’s visit. Kim Barnes, Child Care Consultant, assisted with today’s visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a maximum of five (5) preschoolers at any time. HOUSEHOLD MEMBERS: When asked, you stated that you and your daughter are the only household members. If there are changes in your household, please contact me immediately. You are listed as the sole proprietor on the child care license. Prior to changing the name and/or ownership (i.e. forming a corporation), please contact me to discuss procedures. Failure to notify a Division of Child Development representative may affect your child care license. The contact information that is on file with DCDEE was verified to be current. The last annual compliance visit was conducted on March 12, 2025. The lockdown drills, shelter-in-place drills were completed as required; however, the outdoor inspections and fire drills were not in compliance with requirements. The center’s compliance history was reviewed with the operator. The program’s compliance history was 91% percent as of March 3, 2026. Two (2) children three years of age were present during the visit. The children were observed engaged with the caregiver and playing with a variety of materials. The computer-generated visit summary, including all documented violations, was reviewed with you at the conclusion of the visit and a copy was provided to you. The following violations were documented: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the outdoor environment, a storage building was missing four pieces of vinyl siding, exposing rusted nails and screws. There was a wooden stove that was splintering. There were broken plastic toys. .1719(a)(1)&(17) 714 Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division. The required monthly check was not completed for February 2026. 10A NCAC .1721(e)(5)(A-F) 716 Electrical outlets not in use were not covered. There was one electrical outlet that was not covered with a safety plug when it was not being used. 10A NCAC .1719(a)(27) 905 Record of monthly fire drills, giving the date, time of day and length of time to evacuate, and operator's signature, were not available. The required fire drill was not completed for the month of February. .1721 (e )(2) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A health assessment was not available for two enrolled children. GS 110-91(1); 10A NCAC 09.1721(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. A copy of the immunization record was not available for two children. GS 110-91(1); .1721(a)(2) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. On March 1, 2026, one child did not have documented departure time. On March 3, there were no documented departure times for enrolled children. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. An activity plan was not available for enrolled children. G.S.110-91(12) & .1718(a)(6) 1720 Operator did not give written notice of the written plan of care amendment to parents of all children enrolled, at least 30 days before the change was implemented. Each parent did not sign a statement acknowledging the receipt and explanation of the amendment. The operator did not retain the acknowledgment in the child's record for as long as the child was enrolled in the home and a copy was not maintained on file for review by Division representatives. The written plan of care did not contain accurate information and was not reviewed with new parents when children were enrolled. .1712(f) 1932 A clean and open area that allows freedom of movement was not provided for children, both indoors and outdoors. In the space used for the care of children, there was a variety of material scattered all over the floor. The floors throughout the spaces designated for care were visibly soiled and contained a great amount of debris. .1718(a)(9) 1940 Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care. A container of vapor rub was accessible to children. A storage closet that contained cleaning supplies and alcohol was not locked. Disinfecting wipes were not kept in locked storage. .1719(a)(6) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. All topics of the health and safety trainings were not part of on-going training so that every five years, every topic is covered. The medications training has not been completed. .1703(d)(2) CONSULTATION AND TECHNICAL ASSISTANCE: The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed to me by March 18, 2026, describing how and when the violations were corrected. This two-week time frame is established to allow you time for submitting your compliance letter and is not intended to be used as a guide for correcting violations, as they should be corrected immediately. The letter of compliance should be mailed or emailed to me, Tina Jones, PO Box 10194, Goldsboro, NC 27532. The compliance letter must be submitted from the email address on file for your program. If you have any questions related to this visit or if I can be of additional assistance, I can be reached at 252-361-3434 or tina.jones@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Please be aware that any written information submitted by you regarding correction of violations documented is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility’s license, could be issued. Childcare licensing requirements are established to ensure a safe and healthy childcare environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the childcare laws and rules on the Division of Child Development and Early Education’s website. REPEATED VIOLATIONS: We reviewed that some of the violations documented during today’s visit were also documented during your last Annual Compliance visit completed on March 12, 2025. Repeat violations could warrant Administrative Action. Ensure all violations are reviewed and you are meeting requirements to avoid repeat violations. FREE ADULT MENTAL HEALTH FIRST AID TRAINING Be prepared to support those around you by getting certified in Mental Health First Aid. Mental Health First Aid teaches the skills needed to recognize and respond to signs and symptoms of mental health and substance use challenges, as well as how to provide someone with initial support until they are connected with appropriate professional help. In the free course, you learn risk factors and warning signs for mental health and addiction concerns, strategies to help someone in both crisis and non-crisis situations, and where to turn for help. Offered by UNC School of Social Work and the NCDHHS Division of Child Development and Early Education. To register visit: https://ncmhfa.unc.edu/adult-mhfa-for-child-development-and-early-educators/ For a list of trainings and dates, visit https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:1e43735b-e609-414f-a946-ef316e09edae For Questions Please Email nccommunitymhfa@ssw.unc.edu Subsidized Child Care Provider Portal: Multi-Factor Authentication To keep our applications and your important data safe, the state is adding an extra layer of security called Multi-Factor Authentication (MFA) to all NCDHHS platforms. This means your subsidized child care account in the Child Care Provider Portal will soon be even more secure! The Child Care Provider Portal will be one of the systems to get MFA. When MFA is in place, you'll do a little extra step besides just using your username and password when you log in. This extra step helps make sure it's really you logging in and not someone else. To use your NCID account with MFA, each account needs to be connected to only one email address. Please complete the following steps to update your NCID profile by March 22, 2026. Multi-Factor Authentication Instructions 1. Login to the MyNCID portal at https://myncid.nc.gov/ with your NCID username and password. 2. You will see the profile information page upon successful login. 3. Click on the MFA tab on your profile page. 4. Click on the ADD ENROLLMENT button on the bottom right. 5. A pop-up window will appear prompting you to choose an MFA method. Please note that office phone extensions are not supported. 6. Follow the onscreen prompts to add your chosen (MFA) method. For detailed instructions, refer to MyNCID for Residents & Business Users PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. The NC child care rules were last updated as of July 1, 2025. • The most current provider documents/ forms, checklists, resources related to child care, MOODLE trainings, and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov • NC Child Care Health & Safety Resource Center www.healthychildcare.unc.edu. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0102 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: TINA JONES Operation Type: Family CC Home Case Number: Visit Date: 3/12/2025 Number Present: 2 Completed Date: 3/12/2025 Age: From 2 To 4 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with the applicable child care requirements for an annual compliance visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. When asked, you stated that you were the only adult living in the home. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a maximum of five (5) preschoolers at any time. The last annual compliance visit was conducted on March 19, 2024. The lockdown drills, shelter-in-place drills, and the outdoor inspections were all completed as required. The center’s compliance history was reviewed with the operator. The program’s compliance history was 99% percent as of March 11, 2025. Two (2) children ages two and four years of age were present during the visit. The two year old child was observed during free play, playing with developmentally appropriate materials, singing and dancing. The provider interacted with the child in a positive and nurturing manner. The child four years of age, was observed sleeping. Due to technical issues, a one-page visit summary was reviewed with you and a copy was provided to you at the conclusion of the visit. All violations were reviewed with you. A computer-generated visit summary will be emailed to you. The following violations were documented: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the room designated for care, the blinds to the window were cracked and broken. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. An electrical outlet, in the bathroom, not being used did not have a safety plug. 10A NCAC .1719(a)(27) 802 Sanitary toilet, diaper changing and hand-washing facilities were not provided. The toilet and hand-washing sink that enrolled children use was not kept clean/sanitary. The toilet appeared to have feces around the bottom of the toilet. .1725(a)(5)(A-F) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A child enrolled on 7/1/24 does not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. One child did not have arrival and departure times documented since the enrollment date of the child. The enrollment date was documented as 3/7/2025. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. There was no written schedule or activity plan available for review. G.S.110-91(12) & .1718(a)(6) 1103 For each child being transported, the operator or other transportation provider did not have identifying information, including the child's name, photograph, emergency contact information, and a copy of the emergency medical care information form required by Rule .1721(a )(3) in the vehicle whenever children were transported. In the van used to transport children, the emergency information did not contain photographs of the children being transported. .1723(13) 1306 Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training. The required training was not completed every three years from the completion of the previous training. The previous training expired 1/27/2025. .1703(a)(4) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. The required documentation was not available for one child. GS 110-102 1932 A clean and open area that allows freedom of movement was not provided for children, both indoors and outdoors. The floors of the home were soiled and littered with debris and the space in the front room used for care was cluttered and the floors were soiled. .1718(a)(9) CONSULTATION AND TECHNICAL ASSISTANCE: The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed to me by March 26, 2025, describing how and when the violations were corrected. This two-week time frame is established to allow you time for submitting your compliance letter and is not intended to be used as a guide for correcting violations, as they should be corrected immediately. The letter of compliance should be mailed or emailed to me, Tina Jones, PO Box 10194, Goldsboro, NC 27532. The compliance letter must be submitted from the email address on file for your program. If you have any questions related to this visit or if I can be of additional assistance, I can be reached at 252-361-3434 or tina.jones@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Please be aware that any written information submitted by you regarding correction of violations documented is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility’s license could be issued. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the child care laws and rules on the Division of Child Development and Early Education’s website. START RATED LICENSE/QUALITY IMPROVEMENT RATING SYSTEM (QRIS) UPDATE: The Child Care Commission intends to adopt the rules cited as 10A NCAC 09 .3201-.3226 and amend the rules cited as 10A NCAC 09 .0102, .2902, .2905, .3002, .3009, and .3010. -Read the Proposed Amendments and Adoptions. -Read the Fiscal Impact Analysis approved by the Office of State Budget Management. This set of rules is proposed for adoption and amendment by the N.C. Child Care Commission in response to Session Laws 2023-40 and 2024-34 regarding the modernization of the state’s Quality Rating Improvement System (QRIS). QRIS is based on a star-rating licensing system that applies to child care centers and family child care homes that meet all minimum child care requirements which include but are not limited to health and safety standards and those who voluntarily choose to meet higher standards. The proposed rules incorporate all the elements of QRIS required by legislation as well as additional changes necessary for administrative clarity. The rules preserve the integrity of the state’s existing QRIS while providing more options for child care facilities to demonstrate and meet quality standards. These options include adjustments to current requirements related to staff/child ratio and enrollment that will result in more availability for families, options for early childhood education professionals to meet education standards at all star levels, and a choice of three licensure pathways to earn a Star Rated License. This will enable operators to demonstrate quality care practices by meeting standards that best fit the needs of the families they serve and the early childhood education professionals they employ. Proposed Effective Date: August 1, 2025 Public Hearing March 26, 2025 at 1:15 p.m. (Child Care Commission meeting starts at 1:00 p.m.) 333 E. Six Forks Road, Room 165, Raleigh, NC 27609 and By WebEx Written comments may be submitted to: Julie Peck, DCDEE Rulemaking Coordinator 2201 Mail Service Center Raleigh, NC 27699-2201 Julie.peck@dhhs.nc.gov Comment period ends: April 4, 2025 PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. The NC child care rules were last updated as of November 1, 2024. • The most current provider documents/ forms, checklists, resources related to child care, MOODLE training, and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov • NC Child Care Health & Safety Resource Center www.healthychildcare.unc.edu. CONTACT INFORMATION: TINA JONES – 252-361-3434 or tina.jones@dhhs.nc.gov. Please contact me if you have any questions concerning today’s visit or any child care requirements. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3201 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: TINA JONES Operation Type: Family CC Home Case Number: Visit Date: 3/12/2025 Number Present: 2 Completed Date: 3/12/2025 Age: From 2 To 4 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with the applicable child care requirements for an annual compliance visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. When asked, you stated that you were the only adult living in the home. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a maximum of five (5) preschoolers at any time. The last annual compliance visit was conducted on March 19, 2024. The lockdown drills, shelter-in-place drills, and the outdoor inspections were all completed as required. The center’s compliance history was reviewed with the operator. The program’s compliance history was 99% percent as of March 11, 2025. Two (2) children ages two and four years of age were present during the visit. The two year old child was observed during free play, playing with developmentally appropriate materials, singing and dancing. The provider interacted with the child in a positive and nurturing manner. The child four years of age, was observed sleeping. Due to technical issues, a one-page visit summary was reviewed with you and a copy was provided to you at the conclusion of the visit. All violations were reviewed with you. A computer-generated visit summary will be emailed to you. The following violations were documented: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the room designated for care, the blinds to the window were cracked and broken. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. An electrical outlet, in the bathroom, not being used did not have a safety plug. 10A NCAC .1719(a)(27) 802 Sanitary toilet, diaper changing and hand-washing facilities were not provided. The toilet and hand-washing sink that enrolled children use was not kept clean/sanitary. The toilet appeared to have feces around the bottom of the toilet. .1725(a)(5)(A-F) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A child enrolled on 7/1/24 does not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. One child did not have arrival and departure times documented since the enrollment date of the child. The enrollment date was documented as 3/7/2025. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. There was no written schedule or activity plan available for review. G.S.110-91(12) & .1718(a)(6) 1103 For each child being transported, the operator or other transportation provider did not have identifying information, including the child's name, photograph, emergency contact information, and a copy of the emergency medical care information form required by Rule .1721(a )(3) in the vehicle whenever children were transported. In the van used to transport children, the emergency information did not contain photographs of the children being transported. .1723(13) 1306 Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training. The required training was not completed every three years from the completion of the previous training. The previous training expired 1/27/2025. .1703(a)(4) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. The required documentation was not available for one child. GS 110-102 1932 A clean and open area that allows freedom of movement was not provided for children, both indoors and outdoors. The floors of the home were soiled and littered with debris and the space in the front room used for care was cluttered and the floors were soiled. .1718(a)(9) CONSULTATION AND TECHNICAL ASSISTANCE: The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed to me by March 26, 2025, describing how and when the violations were corrected. This two-week time frame is established to allow you time for submitting your compliance letter and is not intended to be used as a guide for correcting violations, as they should be corrected immediately. The letter of compliance should be mailed or emailed to me, Tina Jones, PO Box 10194, Goldsboro, NC 27532. The compliance letter must be submitted from the email address on file for your program. If you have any questions related to this visit or if I can be of additional assistance, I can be reached at 252-361-3434 or tina.jones@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Please be aware that any written information submitted by you regarding correction of violations documented is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility’s license could be issued. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the child care laws and rules on the Division of Child Development and Early Education’s website. START RATED LICENSE/QUALITY IMPROVEMENT RATING SYSTEM (QRIS) UPDATE: The Child Care Commission intends to adopt the rules cited as 10A NCAC 09 .3201-.3226 and amend the rules cited as 10A NCAC 09 .0102, .2902, .2905, .3002, .3009, and .3010. -Read the Proposed Amendments and Adoptions. -Read the Fiscal Impact Analysis approved by the Office of State Budget Management. This set of rules is proposed for adoption and amendment by the N.C. Child Care Commission in response to Session Laws 2023-40 and 2024-34 regarding the modernization of the state’s Quality Rating Improvement System (QRIS). QRIS is based on a star-rating licensing system that applies to child care centers and family child care homes that meet all minimum child care requirements which include but are not limited to health and safety standards and those who voluntarily choose to meet higher standards. The proposed rules incorporate all the elements of QRIS required by legislation as well as additional changes necessary for administrative clarity. The rules preserve the integrity of the state’s existing QRIS while providing more options for child care facilities to demonstrate and meet quality standards. These options include adjustments to current requirements related to staff/child ratio and enrollment that will result in more availability for families, options for early childhood education professionals to meet education standards at all star levels, and a choice of three licensure pathways to earn a Star Rated License. This will enable operators to demonstrate quality care practices by meeting standards that best fit the needs of the families they serve and the early childhood education professionals they employ. Proposed Effective Date: August 1, 2025 Public Hearing March 26, 2025 at 1:15 p.m. (Child Care Commission meeting starts at 1:00 p.m.) 333 E. Six Forks Road, Room 165, Raleigh, NC 27609 and By WebEx Written comments may be submitted to: Julie Peck, DCDEE Rulemaking Coordinator 2201 Mail Service Center Raleigh, NC 27699-2201 Julie.peck@dhhs.nc.gov Comment period ends: April 4, 2025 PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. The NC child care rules were last updated as of November 1, 2024. • The most current provider documents/ forms, checklists, resources related to child care, MOODLE training, and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov • NC Child Care Health & Safety Resource Center www.healthychildcare.unc.edu. CONTACT INFORMATION: TINA JONES – 252-361-3434 or tina.jones@dhhs.nc.gov. Please contact me if you have any questions concerning today’s visit or any child care requirements. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.1721 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: TINA JONES Operation Type: Family CC Home Case Number: Visit Date: 3/12/2025 Number Present: 2 Completed Date: 3/12/2025 Age: From 2 To 4 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with the applicable child care requirements for an annual compliance visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. When asked, you stated that you were the only adult living in the home. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a maximum of five (5) preschoolers at any time. The last annual compliance visit was conducted on March 19, 2024. The lockdown drills, shelter-in-place drills, and the outdoor inspections were all completed as required. The center’s compliance history was reviewed with the operator. The program’s compliance history was 99% percent as of March 11, 2025. Two (2) children ages two and four years of age were present during the visit. The two year old child was observed during free play, playing with developmentally appropriate materials, singing and dancing. The provider interacted with the child in a positive and nurturing manner. The child four years of age, was observed sleeping. Due to technical issues, a one-page visit summary was reviewed with you and a copy was provided to you at the conclusion of the visit. All violations were reviewed with you. A computer-generated visit summary will be emailed to you. The following violations were documented: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the room designated for care, the blinds to the window were cracked and broken. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. An electrical outlet, in the bathroom, not being used did not have a safety plug. 10A NCAC .1719(a)(27) 802 Sanitary toilet, diaper changing and hand-washing facilities were not provided. The toilet and hand-washing sink that enrolled children use was not kept clean/sanitary. The toilet appeared to have feces around the bottom of the toilet. .1725(a)(5)(A-F) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A child enrolled on 7/1/24 does not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. One child did not have arrival and departure times documented since the enrollment date of the child. The enrollment date was documented as 3/7/2025. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. There was no written schedule or activity plan available for review. G.S.110-91(12) & .1718(a)(6) 1103 For each child being transported, the operator or other transportation provider did not have identifying information, including the child's name, photograph, emergency contact information, and a copy of the emergency medical care information form required by Rule .1721(a )(3) in the vehicle whenever children were transported. In the van used to transport children, the emergency information did not contain photographs of the children being transported. .1723(13) 1306 Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training. The required training was not completed every three years from the completion of the previous training. The previous training expired 1/27/2025. .1703(a)(4) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. The required documentation was not available for one child. GS 110-102 1932 A clean and open area that allows freedom of movement was not provided for children, both indoors and outdoors. The floors of the home were soiled and littered with debris and the space in the front room used for care was cluttered and the floors were soiled. .1718(a)(9) CONSULTATION AND TECHNICAL ASSISTANCE: The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed to me by March 26, 2025, describing how and when the violations were corrected. This two-week time frame is established to allow you time for submitting your compliance letter and is not intended to be used as a guide for correcting violations, as they should be corrected immediately. The letter of compliance should be mailed or emailed to me, Tina Jones, PO Box 10194, Goldsboro, NC 27532. The compliance letter must be submitted from the email address on file for your program. If you have any questions related to this visit or if I can be of additional assistance, I can be reached at 252-361-3434 or tina.jones@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Please be aware that any written information submitted by you regarding correction of violations documented is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility’s license could be issued. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the child care laws and rules on the Division of Child Development and Early Education’s website. START RATED LICENSE/QUALITY IMPROVEMENT RATING SYSTEM (QRIS) UPDATE: The Child Care Commission intends to adopt the rules cited as 10A NCAC 09 .3201-.3226 and amend the rules cited as 10A NCAC 09 .0102, .2902, .2905, .3002, .3009, and .3010. -Read the Proposed Amendments and Adoptions. -Read the Fiscal Impact Analysis approved by the Office of State Budget Management. This set of rules is proposed for adoption and amendment by the N.C. Child Care Commission in response to Session Laws 2023-40 and 2024-34 regarding the modernization of the state’s Quality Rating Improvement System (QRIS). QRIS is based on a star-rating licensing system that applies to child care centers and family child care homes that meet all minimum child care requirements which include but are not limited to health and safety standards and those who voluntarily choose to meet higher standards. The proposed rules incorporate all the elements of QRIS required by legislation as well as additional changes necessary for administrative clarity. The rules preserve the integrity of the state’s existing QRIS while providing more options for child care facilities to demonstrate and meet quality standards. These options include adjustments to current requirements related to staff/child ratio and enrollment that will result in more availability for families, options for early childhood education professionals to meet education standards at all star levels, and a choice of three licensure pathways to earn a Star Rated License. This will enable operators to demonstrate quality care practices by meeting standards that best fit the needs of the families they serve and the early childhood education professionals they employ. Proposed Effective Date: August 1, 2025 Public Hearing March 26, 2025 at 1:15 p.m. (Child Care Commission meeting starts at 1:00 p.m.) 333 E. Six Forks Road, Room 165, Raleigh, NC 27609 and By WebEx Written comments may be submitted to: Julie Peck, DCDEE Rulemaking Coordinator 2201 Mail Service Center Raleigh, NC 27699-2201 Julie.peck@dhhs.nc.gov Comment period ends: April 4, 2025 PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. The NC child care rules were last updated as of November 1, 2024. • The most current provider documents/ forms, checklists, resources related to child care, MOODLE training, and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov • NC Child Care Health & Safety Resource Center www.healthychildcare.unc.edu. CONTACT INFORMATION: TINA JONES – 252-361-3434 or tina.jones@dhhs.nc.gov. Please contact me if you have any questions concerning today’s visit or any child care requirements. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S.110-91 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: TINA JONES Operation Type: Family CC Home Case Number: Visit Date: 3/12/2025 Number Present: 2 Completed Date: 3/12/2025 Age: From 2 To 4 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with the applicable child care requirements for an annual compliance visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. When asked, you stated that you were the only adult living in the home. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a maximum of five (5) preschoolers at any time. The last annual compliance visit was conducted on March 19, 2024. The lockdown drills, shelter-in-place drills, and the outdoor inspections were all completed as required. The center’s compliance history was reviewed with the operator. The program’s compliance history was 99% percent as of March 11, 2025. Two (2) children ages two and four years of age were present during the visit. The two year old child was observed during free play, playing with developmentally appropriate materials, singing and dancing. The provider interacted with the child in a positive and nurturing manner. The child four years of age, was observed sleeping. Due to technical issues, a one-page visit summary was reviewed with you and a copy was provided to you at the conclusion of the visit. All violations were reviewed with you. A computer-generated visit summary will be emailed to you. The following violations were documented: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the room designated for care, the blinds to the window were cracked and broken. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. An electrical outlet, in the bathroom, not being used did not have a safety plug. 10A NCAC .1719(a)(27) 802 Sanitary toilet, diaper changing and hand-washing facilities were not provided. The toilet and hand-washing sink that enrolled children use was not kept clean/sanitary. The toilet appeared to have feces around the bottom of the toilet. .1725(a)(5)(A-F) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A child enrolled on 7/1/24 does not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. One child did not have arrival and departure times documented since the enrollment date of the child. The enrollment date was documented as 3/7/2025. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. There was no written schedule or activity plan available for review. G.S.110-91(12) & .1718(a)(6) 1103 For each child being transported, the operator or other transportation provider did not have identifying information, including the child's name, photograph, emergency contact information, and a copy of the emergency medical care information form required by Rule .1721(a )(3) in the vehicle whenever children were transported. In the van used to transport children, the emergency information did not contain photographs of the children being transported. .1723(13) 1306 Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training. The required training was not completed every three years from the completion of the previous training. The previous training expired 1/27/2025. .1703(a)(4) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. The required documentation was not available for one child. GS 110-102 1932 A clean and open area that allows freedom of movement was not provided for children, both indoors and outdoors. The floors of the home were soiled and littered with debris and the space in the front room used for care was cluttered and the floors were soiled. .1718(a)(9) CONSULTATION AND TECHNICAL ASSISTANCE: The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed to me by March 26, 2025, describing how and when the violations were corrected. This two-week time frame is established to allow you time for submitting your compliance letter and is not intended to be used as a guide for correcting violations, as they should be corrected immediately. The letter of compliance should be mailed or emailed to me, Tina Jones, PO Box 10194, Goldsboro, NC 27532. The compliance letter must be submitted from the email address on file for your program. If you have any questions related to this visit or if I can be of additional assistance, I can be reached at 252-361-3434 or tina.jones@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Please be aware that any written information submitted by you regarding correction of violations documented is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility’s license could be issued. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the child care laws and rules on the Division of Child Development and Early Education’s website. START RATED LICENSE/QUALITY IMPROVEMENT RATING SYSTEM (QRIS) UPDATE: The Child Care Commission intends to adopt the rules cited as 10A NCAC 09 .3201-.3226 and amend the rules cited as 10A NCAC 09 .0102, .2902, .2905, .3002, .3009, and .3010. -Read the Proposed Amendments and Adoptions. -Read the Fiscal Impact Analysis approved by the Office of State Budget Management. This set of rules is proposed for adoption and amendment by the N.C. Child Care Commission in response to Session Laws 2023-40 and 2024-34 regarding the modernization of the state’s Quality Rating Improvement System (QRIS). QRIS is based on a star-rating licensing system that applies to child care centers and family child care homes that meet all minimum child care requirements which include but are not limited to health and safety standards and those who voluntarily choose to meet higher standards. The proposed rules incorporate all the elements of QRIS required by legislation as well as additional changes necessary for administrative clarity. The rules preserve the integrity of the state’s existing QRIS while providing more options for child care facilities to demonstrate and meet quality standards. These options include adjustments to current requirements related to staff/child ratio and enrollment that will result in more availability for families, options for early childhood education professionals to meet education standards at all star levels, and a choice of three licensure pathways to earn a Star Rated License. This will enable operators to demonstrate quality care practices by meeting standards that best fit the needs of the families they serve and the early childhood education professionals they employ. Proposed Effective Date: August 1, 2025 Public Hearing March 26, 2025 at 1:15 p.m. (Child Care Commission meeting starts at 1:00 p.m.) 333 E. Six Forks Road, Room 165, Raleigh, NC 27609 and By WebEx Written comments may be submitted to: Julie Peck, DCDEE Rulemaking Coordinator 2201 Mail Service Center Raleigh, NC 27699-2201 Julie.peck@dhhs.nc.gov Comment period ends: April 4, 2025 PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. The NC child care rules were last updated as of November 1, 2024. • The most current provider documents/ forms, checklists, resources related to child care, MOODLE training, and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov • NC Child Care Health & Safety Resource Center www.healthychildcare.unc.edu. CONTACT INFORMATION: TINA JONES – 252-361-3434 or tina.jones@dhhs.nc.gov. Please contact me if you have any questions concerning today’s visit or any child care requirements. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: TINA JONES Operation Type: Family CC Home Case Number: Visit Date: 3/12/2025 Number Present: 2 Completed Date: 3/12/2025 Age: From 2 To 4 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with the applicable child care requirements for an annual compliance visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. When asked, you stated that you were the only adult living in the home. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a maximum of five (5) preschoolers at any time. The last annual compliance visit was conducted on March 19, 2024. The lockdown drills, shelter-in-place drills, and the outdoor inspections were all completed as required. The center’s compliance history was reviewed with the operator. The program’s compliance history was 99% percent as of March 11, 2025. Two (2) children ages two and four years of age were present during the visit. The two year old child was observed during free play, playing with developmentally appropriate materials, singing and dancing. The provider interacted with the child in a positive and nurturing manner. The child four years of age, was observed sleeping. Due to technical issues, a one-page visit summary was reviewed with you and a copy was provided to you at the conclusion of the visit. All violations were reviewed with you. A computer-generated visit summary will be emailed to you. The following violations were documented: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the room designated for care, the blinds to the window were cracked and broken. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. An electrical outlet, in the bathroom, not being used did not have a safety plug. 10A NCAC .1719(a)(27) 802 Sanitary toilet, diaper changing and hand-washing facilities were not provided. The toilet and hand-washing sink that enrolled children use was not kept clean/sanitary. The toilet appeared to have feces around the bottom of the toilet. .1725(a)(5)(A-F) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A child enrolled on 7/1/24 does not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. One child did not have arrival and departure times documented since the enrollment date of the child. The enrollment date was documented as 3/7/2025. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. There was no written schedule or activity plan available for review. G.S.110-91(12) & .1718(a)(6) 1103 For each child being transported, the operator or other transportation provider did not have identifying information, including the child's name, photograph, emergency contact information, and a copy of the emergency medical care information form required by Rule .1721(a )(3) in the vehicle whenever children were transported. In the van used to transport children, the emergency information did not contain photographs of the children being transported. .1723(13) 1306 Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training. The required training was not completed every three years from the completion of the previous training. The previous training expired 1/27/2025. .1703(a)(4) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. The required documentation was not available for one child. GS 110-102 1932 A clean and open area that allows freedom of movement was not provided for children, both indoors and outdoors. The floors of the home were soiled and littered with debris and the space in the front room used for care was cluttered and the floors were soiled. .1718(a)(9) CONSULTATION AND TECHNICAL ASSISTANCE: The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed to me by March 26, 2025, describing how and when the violations were corrected. This two-week time frame is established to allow you time for submitting your compliance letter and is not intended to be used as a guide for correcting violations, as they should be corrected immediately. The letter of compliance should be mailed or emailed to me, Tina Jones, PO Box 10194, Goldsboro, NC 27532. The compliance letter must be submitted from the email address on file for your program. If you have any questions related to this visit or if I can be of additional assistance, I can be reached at 252-361-3434 or tina.jones@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Please be aware that any written information submitted by you regarding correction of violations documented is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility’s license could be issued. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the child care laws and rules on the Division of Child Development and Early Education’s website. START RATED LICENSE/QUALITY IMPROVEMENT RATING SYSTEM (QRIS) UPDATE: The Child Care Commission intends to adopt the rules cited as 10A NCAC 09 .3201-.3226 and amend the rules cited as 10A NCAC 09 .0102, .2902, .2905, .3002, .3009, and .3010. -Read the Proposed Amendments and Adoptions. -Read the Fiscal Impact Analysis approved by the Office of State Budget Management. This set of rules is proposed for adoption and amendment by the N.C. Child Care Commission in response to Session Laws 2023-40 and 2024-34 regarding the modernization of the state’s Quality Rating Improvement System (QRIS). QRIS is based on a star-rating licensing system that applies to child care centers and family child care homes that meet all minimum child care requirements which include but are not limited to health and safety standards and those who voluntarily choose to meet higher standards. The proposed rules incorporate all the elements of QRIS required by legislation as well as additional changes necessary for administrative clarity. The rules preserve the integrity of the state’s existing QRIS while providing more options for child care facilities to demonstrate and meet quality standards. These options include adjustments to current requirements related to staff/child ratio and enrollment that will result in more availability for families, options for early childhood education professionals to meet education standards at all star levels, and a choice of three licensure pathways to earn a Star Rated License. This will enable operators to demonstrate quality care practices by meeting standards that best fit the needs of the families they serve and the early childhood education professionals they employ. Proposed Effective Date: August 1, 2025 Public Hearing March 26, 2025 at 1:15 p.m. (Child Care Commission meeting starts at 1:00 p.m.) 333 E. Six Forks Road, Room 165, Raleigh, NC 27609 and By WebEx Written comments may be submitted to: Julie Peck, DCDEE Rulemaking Coordinator 2201 Mail Service Center Raleigh, NC 27699-2201 Julie.peck@dhhs.nc.gov Comment period ends: April 4, 2025 PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. The NC child care rules were last updated as of November 1, 2024. • The most current provider documents/ forms, checklists, resources related to child care, MOODLE training, and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov • NC Child Care Health & Safety Resource Center www.healthychildcare.unc.edu. CONTACT INFORMATION: TINA JONES – 252-361-3434 or tina.jones@dhhs.nc.gov. Please contact me if you have any questions concerning today’s visit or any child care requirements. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: TINA JONES Operation Type: Family CC Home Case Number: Visit Date: 3/12/2025 Number Present: 2 Completed Date: 3/12/2025 Age: From 2 To 4 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with the applicable child care requirements for an annual compliance visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. When asked, you stated that you were the only adult living in the home. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a maximum of five (5) preschoolers at any time. The last annual compliance visit was conducted on March 19, 2024. The lockdown drills, shelter-in-place drills, and the outdoor inspections were all completed as required. The center’s compliance history was reviewed with the operator. The program’s compliance history was 99% percent as of March 11, 2025. Two (2) children ages two and four years of age were present during the visit. The two year old child was observed during free play, playing with developmentally appropriate materials, singing and dancing. The provider interacted with the child in a positive and nurturing manner. The child four years of age, was observed sleeping. Due to technical issues, a one-page visit summary was reviewed with you and a copy was provided to you at the conclusion of the visit. All violations were reviewed with you. A computer-generated visit summary will be emailed to you. The following violations were documented: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the room designated for care, the blinds to the window were cracked and broken. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. An electrical outlet, in the bathroom, not being used did not have a safety plug. 10A NCAC .1719(a)(27) 802 Sanitary toilet, diaper changing and hand-washing facilities were not provided. The toilet and hand-washing sink that enrolled children use was not kept clean/sanitary. The toilet appeared to have feces around the bottom of the toilet. .1725(a)(5)(A-F) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. A child enrolled on 7/1/24 does not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. One child did not have arrival and departure times documented since the enrollment date of the child. The enrollment date was documented as 3/7/2025. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. There was no written schedule or activity plan available for review. G.S.110-91(12) & .1718(a)(6) 1103 For each child being transported, the operator or other transportation provider did not have identifying information, including the child's name, photograph, emergency contact information, and a copy of the emergency medical care information form required by Rule .1721(a )(3) in the vehicle whenever children were transported. In the van used to transport children, the emergency information did not contain photographs of the children being transported. .1723(13) 1306 Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training. The required training was not completed every three years from the completion of the previous training. The previous training expired 1/27/2025. .1703(a)(4) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. The required documentation was not available for one child. GS 110-102 1932 A clean and open area that allows freedom of movement was not provided for children, both indoors and outdoors. The floors of the home were soiled and littered with debris and the space in the front room used for care was cluttered and the floors were soiled. .1718(a)(9) CONSULTATION AND TECHNICAL ASSISTANCE: The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed to me by March 26, 2025, describing how and when the violations were corrected. This two-week time frame is established to allow you time for submitting your compliance letter and is not intended to be used as a guide for correcting violations, as they should be corrected immediately. The letter of compliance should be mailed or emailed to me, Tina Jones, PO Box 10194, Goldsboro, NC 27532. The compliance letter must be submitted from the email address on file for your program. If you have any questions related to this visit or if I can be of additional assistance, I can be reached at 252-361-3434 or tina.jones@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Please be aware that any written information submitted by you regarding correction of violations documented is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility’s license could be issued. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the child care laws and rules on the Division of Child Development and Early Education’s website. START RATED LICENSE/QUALITY IMPROVEMENT RATING SYSTEM (QRIS) UPDATE: The Child Care Commission intends to adopt the rules cited as 10A NCAC 09 .3201-.3226 and amend the rules cited as 10A NCAC 09 .0102, .2902, .2905, .3002, .3009, and .3010. -Read the Proposed Amendments and Adoptions. -Read the Fiscal Impact Analysis approved by the Office of State Budget Management. This set of rules is proposed for adoption and amendment by the N.C. Child Care Commission in response to Session Laws 2023-40 and 2024-34 regarding the modernization of the state’s Quality Rating Improvement System (QRIS). QRIS is based on a star-rating licensing system that applies to child care centers and family child care homes that meet all minimum child care requirements which include but are not limited to health and safety standards and those who voluntarily choose to meet higher standards. The proposed rules incorporate all the elements of QRIS required by legislation as well as additional changes necessary for administrative clarity. The rules preserve the integrity of the state’s existing QRIS while providing more options for child care facilities to demonstrate and meet quality standards. These options include adjustments to current requirements related to staff/child ratio and enrollment that will result in more availability for families, options for early childhood education professionals to meet education standards at all star levels, and a choice of three licensure pathways to earn a Star Rated License. This will enable operators to demonstrate quality care practices by meeting standards that best fit the needs of the families they serve and the early childhood education professionals they employ. Proposed Effective Date: August 1, 2025 Public Hearing March 26, 2025 at 1:15 p.m. (Child Care Commission meeting starts at 1:00 p.m.) 333 E. Six Forks Road, Room 165, Raleigh, NC 27609 and By WebEx Written comments may be submitted to: Julie Peck, DCDEE Rulemaking Coordinator 2201 Mail Service Center Raleigh, NC 27699-2201 Julie.peck@dhhs.nc.gov Comment period ends: April 4, 2025 PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. The NC child care rules were last updated as of November 1, 2024. • The most current provider documents/ forms, checklists, resources related to child care, MOODLE training, and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov • NC Child Care Health & Safety Resource Center www.healthychildcare.unc.edu. CONTACT INFORMATION: TINA JONES – 252-361-3434 or tina.jones@dhhs.nc.gov. Please contact me if you have any questions concerning today’s visit or any child care requirements. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1725 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: ANGELA NIEVES Operation Type: Family CC Home Case Number: Visit Date: 3/19/2024 Number Present: 1 Completed Date: 3/19/2024 Age: From 1 To 1 Total Minutes: 195 Time In: 09:15 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements for an annual compliance visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a max of five (5) preschoolers at any time. The last annual compliance visit was conducted on April 19, 2023. The center’s compliance history was reviewed with the operator. The program’s compliance history was 88% percent as of March 18, 2024. One (1) child aged one-year-old was present during the visit. The child was observed during free play, playing with developmentally appropriate materials, singing and dancing. The provider interacted with the child in a positive and nurturing manner. The child was observed eating the following for breakfast: scrambled eggs, bacon, peaches, sweet potato whole grain puffs, and milk. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The following violations were documented: Violation Number Comment Rule 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. Two children did not have documentation of a medical assessment on file for review. GS 110-91(1); 10A NCAC 09.1721(a)(1) 925 Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home. Two children did not have documentation of the discipline policy being reviewed with them prior to enrollment. G.S.110-91(10); .1727(a)&(b) 1993 Vehicle used for travel was not free of hazards such as but not limited to, torn upholstery, broken windows, holes in the floor or roof, or tire treads of less than 2/32 of an inch. The vehicle you use to provide transportation is a Ford van with the license plate TKT-5858. The front two tires and the back right tire tread is less than 2/32 of an inch. The passenger side doors do not open from the outside. There were two car seats that did not have padded seating attached to them and were in poor repair. There were several items that needed to be cleaned out of the vehicle. Please remove all empty plastic water bottles, the black trash bag filled with floral arrangement items, and the class vases in a box. .1723(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2024. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Angela Nieves, Child Care Consultant PO Box 8741 Rocky Mount, NC 27804 Angela.nieves@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 The two-week time frame is established to allow you time for submitting your compliance letter. This time frame is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Comments: OWNER/FACILITY PROFILE INFORMATION: You, C. Phillips, are listed as the Sole Proprietor on the Family Child Care Home’s License and you stated during today’s visit this ownership remains the same. Prior to changing the facility name and/or ownership (i.e., forming a corporation), please contact me to discuss procedures. Failure to comply may affect your Family Child Care Home License. You verified the mailing address, phone number, and email address listed on the facility profile are correct. Please contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov if changes occur to ensure information is updated in the system. TECHNICAL ASSISTANCE/CONSULTATION: ON-GOING TRAINING REQUIREMENTS: You are required to receive five (5) annual training hours each year. There were four on-going training hours to review today. You have until April 19, 2024, to complete your training hours. You can also contact the Partnership for Children of Lenoir and Greene Counties to access their training calendar for on-going training. CHILDREN’S RECORDS: Two (2) children’s files were incomplete. One child with an enrollment date of December 5, 2023, did not have a medical report on file or a receipt of the discipline policy on file for review. One child with an enrollment date of December 5, 2022, did not have a medical form on file or a discipline policy on file for review. You stated you didn’t realize the bottom half of the medical report needed to be filled out. We discussed any child five (5) years old (not already in kindergarten) and younger needed to have a medical assessment on file within 30 days of enrollment. When enrolling children please remember you must review your discipline policy with the parent/guardian on or prior to the first day of enrollment and the parent/guardian must sign stating you have reviewed the policy with them. Once the parent/guardian has signed the policy, place the policy in the child’s file. TRANSPORTATION: The vehicle you use to provide transportation is a Ford van with the license plate TKT-5858. The front two tires and the back right tire tread is less than 2/32 of an inch. These tires need to be replaced to provide safe transportation. The passenger side doors do not open from the outside, the doors should be able to open from the outside. Two car seats did not have padded seating attached to them, the car seat were not in good repair. There were several items that needed to be cleaned out of the vehicle. Please remove all empty plastic water bottles, the black trash bag filled with floral arrangement items, and the class vases in a box. Having loose items in the vehicle is a potential hazard to children should you get into a motor vehicle accident. EMERGENCY PREPAREDNESS AND RESPONSE PLAN (EPR): The EPR plan needs to be reviewed annually. The last time you documented review of the EPR plan was June 3, 2021. We discussed going into the NC Risk Management Portal https://rmp.nc.gov/portal/ and reviewing the document. You will need to use your NCID to access the portal. You stated there were no changes that needed to be made in the plan. You showed me when you went to access the plan on the risk management website, your plan was no longer in the portal. It was telling you to create a new plan. You updated your consultant information on the printed plan; however, you are not able to access the plan in the portal. You are going to contact the helpdesk for help. REMINDERS: RESOURCES: RESUMING STAR RATE LICENSE-COHORT TWO (2): Please be aware that your family child care home is in Cohort two (2) for resuming the NC Start Rated License. Your preparation year will be July 1, 2024, through June 30, 2025. Your reassessment year will be July 1, 2025, through June 30, 2026. THREE (3) MONTH SELF-STUDY: We discussed you completing your three (3) month self-study and we reviewed the following items and they were left with you during the visit: What is the Self-Study Process and Why is it Part of the NC Star Rated License for FCCH, The Self-Study Process for NC’s Family Child Care Homes-Key Points, and the Self-Study Process for NC’s Family Child Care Homes-Self-study Planning Form. CLEAN WATER FOR US KIDS: We discussed the Clean Water for Carolina Kids program and what that means for you as a family child care home provided. I also informed you that I sent an email to you on March 5, 2024, with the following information included. I also attached to that email three (3) flyers that discuss the process for testing, for lead in the water, lead in paint, and asbestos. The Clean Water for Carolina Kids program is expanding to the Clean Classrooms for Carolina Kids program. This is a legislatively mandated effort to address lead and asbestos hazards in North Carolina public schools, licensed child care centers, and licensed family child care homes. Participation allows facilities to meet all rule requirements for identified lead and asbestos hazards, as required by law. Rules 10A NCAC 41C .1001 through .1007 require all programs to be free of lead and asbestos hazards. RTI is coordinating all the lead in water, paint and asbestos testing and remediation. There are webinars that child care providers can watch to get instructions. Go to https://www.cleanwaterforuskids.org/en/carolina/ for more information. Currently operating child care facilities and FCCH’s are required to test for lead in paint and asbestos once unless the consultant notes a concern during a visit and refers the program to environmental health. All existing licensed programs must complete the application summary for their program regarding lead paint and asbestos by May 1, 2024. The application is on the https://www.cleanwaterforuskids.org/en/carolina/ website. Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. Child care rule 10A NCAC 09 .1725(a) for FCCH’s - to assure the health of children through proper sanitation, the family child care home operator shall: (2) collect and submit samples of water from each water outlet used for drinking or food preparation for lead analysis to the local health department or a laboratory certified to analyze for lead in drinking water by the North Carolina State Laboratory of Public Health. Results of the analysis shall be on file in the home. This rule became effective January 1, 2024; therefore, water samples must be collected by the operator and tested within 12 months of the effective date of this rule. This means that lead in water testing must be completed by January 1, 2025. Please log into https://www.cleanwaterforuskids.org/en/carolina/ to ensure you are meeting the requirements for Lead in Water / Paint/Asbestos testing. CHILD A CARE RULE CHANGES: The Child Care Commission adopted child care rule changes in January 2024. Changes relate to definitions; lead and asbestos for centers and family child care homes; building requirements for family child care homes; multi-unit child care centers; and criminal background checks. Consultants will assist as you begin to review and implement the changes, but please note, some of the rule changes may or may not impact your facility. An example is the rules in section .2600 for multi-unit child care center. These rules are specific to child care centers with multiple licensed centers within one building. Please ensure you are using the updated January 2024 rule book, and view information in the DCDEE Moodle (enroll if necessary). You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov. Rule training modules can be found in the same course as the October 2017 Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-9326. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.1721 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: ANGELA NIEVES Operation Type: Family CC Home Case Number: Visit Date: 3/19/2024 Number Present: 1 Completed Date: 3/19/2024 Age: From 1 To 1 Total Minutes: 195 Time In: 09:15 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements for an annual compliance visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a max of five (5) preschoolers at any time. The last annual compliance visit was conducted on April 19, 2023. The center’s compliance history was reviewed with the operator. The program’s compliance history was 88% percent as of March 18, 2024. One (1) child aged one-year-old was present during the visit. The child was observed during free play, playing with developmentally appropriate materials, singing and dancing. The provider interacted with the child in a positive and nurturing manner. The child was observed eating the following for breakfast: scrambled eggs, bacon, peaches, sweet potato whole grain puffs, and milk. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The following violations were documented: Violation Number Comment Rule 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. Two children did not have documentation of a medical assessment on file for review. GS 110-91(1); 10A NCAC 09.1721(a)(1) 925 Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home. Two children did not have documentation of the discipline policy being reviewed with them prior to enrollment. G.S.110-91(10); .1727(a)&(b) 1993 Vehicle used for travel was not free of hazards such as but not limited to, torn upholstery, broken windows, holes in the floor or roof, or tire treads of less than 2/32 of an inch. The vehicle you use to provide transportation is a Ford van with the license plate TKT-5858. The front two tires and the back right tire tread is less than 2/32 of an inch. The passenger side doors do not open from the outside. There were two car seats that did not have padded seating attached to them and were in poor repair. There were several items that needed to be cleaned out of the vehicle. Please remove all empty plastic water bottles, the black trash bag filled with floral arrangement items, and the class vases in a box. .1723(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2024. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Angela Nieves, Child Care Consultant PO Box 8741 Rocky Mount, NC 27804 Angela.nieves@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 The two-week time frame is established to allow you time for submitting your compliance letter. This time frame is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Comments: OWNER/FACILITY PROFILE INFORMATION: You, C. Phillips, are listed as the Sole Proprietor on the Family Child Care Home’s License and you stated during today’s visit this ownership remains the same. Prior to changing the facility name and/or ownership (i.e., forming a corporation), please contact me to discuss procedures. Failure to comply may affect your Family Child Care Home License. You verified the mailing address, phone number, and email address listed on the facility profile are correct. Please contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov if changes occur to ensure information is updated in the system. TECHNICAL ASSISTANCE/CONSULTATION: ON-GOING TRAINING REQUIREMENTS: You are required to receive five (5) annual training hours each year. There were four on-going training hours to review today. You have until April 19, 2024, to complete your training hours. You can also contact the Partnership for Children of Lenoir and Greene Counties to access their training calendar for on-going training. CHILDREN’S RECORDS: Two (2) children’s files were incomplete. One child with an enrollment date of December 5, 2023, did not have a medical report on file or a receipt of the discipline policy on file for review. One child with an enrollment date of December 5, 2022, did not have a medical form on file or a discipline policy on file for review. You stated you didn’t realize the bottom half of the medical report needed to be filled out. We discussed any child five (5) years old (not already in kindergarten) and younger needed to have a medical assessment on file within 30 days of enrollment. When enrolling children please remember you must review your discipline policy with the parent/guardian on or prior to the first day of enrollment and the parent/guardian must sign stating you have reviewed the policy with them. Once the parent/guardian has signed the policy, place the policy in the child’s file. TRANSPORTATION: The vehicle you use to provide transportation is a Ford van with the license plate TKT-5858. The front two tires and the back right tire tread is less than 2/32 of an inch. These tires need to be replaced to provide safe transportation. The passenger side doors do not open from the outside, the doors should be able to open from the outside. Two car seats did not have padded seating attached to them, the car seat were not in good repair. There were several items that needed to be cleaned out of the vehicle. Please remove all empty plastic water bottles, the black trash bag filled with floral arrangement items, and the class vases in a box. Having loose items in the vehicle is a potential hazard to children should you get into a motor vehicle accident. EMERGENCY PREPAREDNESS AND RESPONSE PLAN (EPR): The EPR plan needs to be reviewed annually. The last time you documented review of the EPR plan was June 3, 2021. We discussed going into the NC Risk Management Portal https://rmp.nc.gov/portal/ and reviewing the document. You will need to use your NCID to access the portal. You stated there were no changes that needed to be made in the plan. You showed me when you went to access the plan on the risk management website, your plan was no longer in the portal. It was telling you to create a new plan. You updated your consultant information on the printed plan; however, you are not able to access the plan in the portal. You are going to contact the helpdesk for help. REMINDERS: RESOURCES: RESUMING STAR RATE LICENSE-COHORT TWO (2): Please be aware that your family child care home is in Cohort two (2) for resuming the NC Start Rated License. Your preparation year will be July 1, 2024, through June 30, 2025. Your reassessment year will be July 1, 2025, through June 30, 2026. THREE (3) MONTH SELF-STUDY: We discussed you completing your three (3) month self-study and we reviewed the following items and they were left with you during the visit: What is the Self-Study Process and Why is it Part of the NC Star Rated License for FCCH, The Self-Study Process for NC’s Family Child Care Homes-Key Points, and the Self-Study Process for NC’s Family Child Care Homes-Self-study Planning Form. CLEAN WATER FOR US KIDS: We discussed the Clean Water for Carolina Kids program and what that means for you as a family child care home provided. I also informed you that I sent an email to you on March 5, 2024, with the following information included. I also attached to that email three (3) flyers that discuss the process for testing, for lead in the water, lead in paint, and asbestos. The Clean Water for Carolina Kids program is expanding to the Clean Classrooms for Carolina Kids program. This is a legislatively mandated effort to address lead and asbestos hazards in North Carolina public schools, licensed child care centers, and licensed family child care homes. Participation allows facilities to meet all rule requirements for identified lead and asbestos hazards, as required by law. Rules 10A NCAC 41C .1001 through .1007 require all programs to be free of lead and asbestos hazards. RTI is coordinating all the lead in water, paint and asbestos testing and remediation. There are webinars that child care providers can watch to get instructions. Go to https://www.cleanwaterforuskids.org/en/carolina/ for more information. Currently operating child care facilities and FCCH’s are required to test for lead in paint and asbestos once unless the consultant notes a concern during a visit and refers the program to environmental health. All existing licensed programs must complete the application summary for their program regarding lead paint and asbestos by May 1, 2024. The application is on the https://www.cleanwaterforuskids.org/en/carolina/ website. Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. Child care rule 10A NCAC 09 .1725(a) for FCCH’s - to assure the health of children through proper sanitation, the family child care home operator shall: (2) collect and submit samples of water from each water outlet used for drinking or food preparation for lead analysis to the local health department or a laboratory certified to analyze for lead in drinking water by the North Carolina State Laboratory of Public Health. Results of the analysis shall be on file in the home. This rule became effective January 1, 2024; therefore, water samples must be collected by the operator and tested within 12 months of the effective date of this rule. This means that lead in water testing must be completed by January 1, 2025. Please log into https://www.cleanwaterforuskids.org/en/carolina/ to ensure you are meeting the requirements for Lead in Water / Paint/Asbestos testing. CHILD A CARE RULE CHANGES: The Child Care Commission adopted child care rule changes in January 2024. Changes relate to definitions; lead and asbestos for centers and family child care homes; building requirements for family child care homes; multi-unit child care centers; and criminal background checks. Consultants will assist as you begin to review and implement the changes, but please note, some of the rule changes may or may not impact your facility. An example is the rules in section .2600 for multi-unit child care center. These rules are specific to child care centers with multiple licensed centers within one building. Please ensure you are using the updated January 2024 rule book, and view information in the DCDEE Moodle (enroll if necessary). You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov. Rule training modules can be found in the same course as the October 2017 Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-9326. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S.110-91 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: ANGELA NIEVES Operation Type: Family CC Home Case Number: Visit Date: 3/19/2024 Number Present: 1 Completed Date: 3/19/2024 Age: From 1 To 1 Total Minutes: 195 Time In: 09:15 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements for an annual compliance visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a max of five (5) preschoolers at any time. The last annual compliance visit was conducted on April 19, 2023. The center’s compliance history was reviewed with the operator. The program’s compliance history was 88% percent as of March 18, 2024. One (1) child aged one-year-old was present during the visit. The child was observed during free play, playing with developmentally appropriate materials, singing and dancing. The provider interacted with the child in a positive and nurturing manner. The child was observed eating the following for breakfast: scrambled eggs, bacon, peaches, sweet potato whole grain puffs, and milk. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The following violations were documented: Violation Number Comment Rule 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. Two children did not have documentation of a medical assessment on file for review. GS 110-91(1); 10A NCAC 09.1721(a)(1) 925 Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home. Two children did not have documentation of the discipline policy being reviewed with them prior to enrollment. G.S.110-91(10); .1727(a)&(b) 1993 Vehicle used for travel was not free of hazards such as but not limited to, torn upholstery, broken windows, holes in the floor or roof, or tire treads of less than 2/32 of an inch. The vehicle you use to provide transportation is a Ford van with the license plate TKT-5858. The front two tires and the back right tire tread is less than 2/32 of an inch. The passenger side doors do not open from the outside. There were two car seats that did not have padded seating attached to them and were in poor repair. There were several items that needed to be cleaned out of the vehicle. Please remove all empty plastic water bottles, the black trash bag filled with floral arrangement items, and the class vases in a box. .1723(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2024. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Angela Nieves, Child Care Consultant PO Box 8741 Rocky Mount, NC 27804 Angela.nieves@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 The two-week time frame is established to allow you time for submitting your compliance letter. This time frame is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Comments: OWNER/FACILITY PROFILE INFORMATION: You, C. Phillips, are listed as the Sole Proprietor on the Family Child Care Home’s License and you stated during today’s visit this ownership remains the same. Prior to changing the facility name and/or ownership (i.e., forming a corporation), please contact me to discuss procedures. Failure to comply may affect your Family Child Care Home License. You verified the mailing address, phone number, and email address listed on the facility profile are correct. Please contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov if changes occur to ensure information is updated in the system. TECHNICAL ASSISTANCE/CONSULTATION: ON-GOING TRAINING REQUIREMENTS: You are required to receive five (5) annual training hours each year. There were four on-going training hours to review today. You have until April 19, 2024, to complete your training hours. You can also contact the Partnership for Children of Lenoir and Greene Counties to access their training calendar for on-going training. CHILDREN’S RECORDS: Two (2) children’s files were incomplete. One child with an enrollment date of December 5, 2023, did not have a medical report on file or a receipt of the discipline policy on file for review. One child with an enrollment date of December 5, 2022, did not have a medical form on file or a discipline policy on file for review. You stated you didn’t realize the bottom half of the medical report needed to be filled out. We discussed any child five (5) years old (not already in kindergarten) and younger needed to have a medical assessment on file within 30 days of enrollment. When enrolling children please remember you must review your discipline policy with the parent/guardian on or prior to the first day of enrollment and the parent/guardian must sign stating you have reviewed the policy with them. Once the parent/guardian has signed the policy, place the policy in the child’s file. TRANSPORTATION: The vehicle you use to provide transportation is a Ford van with the license plate TKT-5858. The front two tires and the back right tire tread is less than 2/32 of an inch. These tires need to be replaced to provide safe transportation. The passenger side doors do not open from the outside, the doors should be able to open from the outside. Two car seats did not have padded seating attached to them, the car seat were not in good repair. There were several items that needed to be cleaned out of the vehicle. Please remove all empty plastic water bottles, the black trash bag filled with floral arrangement items, and the class vases in a box. Having loose items in the vehicle is a potential hazard to children should you get into a motor vehicle accident. EMERGENCY PREPAREDNESS AND RESPONSE PLAN (EPR): The EPR plan needs to be reviewed annually. The last time you documented review of the EPR plan was June 3, 2021. We discussed going into the NC Risk Management Portal https://rmp.nc.gov/portal/ and reviewing the document. You will need to use your NCID to access the portal. You stated there were no changes that needed to be made in the plan. You showed me when you went to access the plan on the risk management website, your plan was no longer in the portal. It was telling you to create a new plan. You updated your consultant information on the printed plan; however, you are not able to access the plan in the portal. You are going to contact the helpdesk for help. REMINDERS: RESOURCES: RESUMING STAR RATE LICENSE-COHORT TWO (2): Please be aware that your family child care home is in Cohort two (2) for resuming the NC Start Rated License. Your preparation year will be July 1, 2024, through June 30, 2025. Your reassessment year will be July 1, 2025, through June 30, 2026. THREE (3) MONTH SELF-STUDY: We discussed you completing your three (3) month self-study and we reviewed the following items and they were left with you during the visit: What is the Self-Study Process and Why is it Part of the NC Star Rated License for FCCH, The Self-Study Process for NC’s Family Child Care Homes-Key Points, and the Self-Study Process for NC’s Family Child Care Homes-Self-study Planning Form. CLEAN WATER FOR US KIDS: We discussed the Clean Water for Carolina Kids program and what that means for you as a family child care home provided. I also informed you that I sent an email to you on March 5, 2024, with the following information included. I also attached to that email three (3) flyers that discuss the process for testing, for lead in the water, lead in paint, and asbestos. The Clean Water for Carolina Kids program is expanding to the Clean Classrooms for Carolina Kids program. This is a legislatively mandated effort to address lead and asbestos hazards in North Carolina public schools, licensed child care centers, and licensed family child care homes. Participation allows facilities to meet all rule requirements for identified lead and asbestos hazards, as required by law. Rules 10A NCAC 41C .1001 through .1007 require all programs to be free of lead and asbestos hazards. RTI is coordinating all the lead in water, paint and asbestos testing and remediation. There are webinars that child care providers can watch to get instructions. Go to https://www.cleanwaterforuskids.org/en/carolina/ for more information. Currently operating child care facilities and FCCH’s are required to test for lead in paint and asbestos once unless the consultant notes a concern during a visit and refers the program to environmental health. All existing licensed programs must complete the application summary for their program regarding lead paint and asbestos by May 1, 2024. The application is on the https://www.cleanwaterforuskids.org/en/carolina/ website. Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. Child care rule 10A NCAC 09 .1725(a) for FCCH’s - to assure the health of children through proper sanitation, the family child care home operator shall: (2) collect and submit samples of water from each water outlet used for drinking or food preparation for lead analysis to the local health department or a laboratory certified to analyze for lead in drinking water by the North Carolina State Laboratory of Public Health. Results of the analysis shall be on file in the home. This rule became effective January 1, 2024; therefore, water samples must be collected by the operator and tested within 12 months of the effective date of this rule. This means that lead in water testing must be completed by January 1, 2025. Please log into https://www.cleanwaterforuskids.org/en/carolina/ to ensure you are meeting the requirements for Lead in Water / Paint/Asbestos testing. CHILD A CARE RULE CHANGES: The Child Care Commission adopted child care rule changes in January 2024. Changes relate to definitions; lead and asbestos for centers and family child care homes; building requirements for family child care homes; multi-unit child care centers; and criminal background checks. Consultants will assist as you begin to review and implement the changes, but please note, some of the rule changes may or may not impact your facility. An example is the rules in section .2600 for multi-unit child care center. These rules are specific to child care centers with multiple licensed centers within one building. Please ensure you are using the updated January 2024 rule book, and view information in the DCDEE Moodle (enroll if necessary). You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov. Rule training modules can be found in the same course as the October 2017 Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-9326. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: ANGELA NIEVES Operation Type: Family CC Home Case Number: Visit Date: 3/19/2024 Number Present: 1 Completed Date: 3/19/2024 Age: From 1 To 1 Total Minutes: 195 Time In: 09:15 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements for an annual compliance visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a max of five (5) preschoolers at any time. The last annual compliance visit was conducted on April 19, 2023. The center’s compliance history was reviewed with the operator. The program’s compliance history was 88% percent as of March 18, 2024. One (1) child aged one-year-old was present during the visit. The child was observed during free play, playing with developmentally appropriate materials, singing and dancing. The provider interacted with the child in a positive and nurturing manner. The child was observed eating the following for breakfast: scrambled eggs, bacon, peaches, sweet potato whole grain puffs, and milk. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The following violations were documented: Violation Number Comment Rule 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. Two children did not have documentation of a medical assessment on file for review. GS 110-91(1); 10A NCAC 09.1721(a)(1) 925 Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home. Two children did not have documentation of the discipline policy being reviewed with them prior to enrollment. G.S.110-91(10); .1727(a)&(b) 1993 Vehicle used for travel was not free of hazards such as but not limited to, torn upholstery, broken windows, holes in the floor or roof, or tire treads of less than 2/32 of an inch. The vehicle you use to provide transportation is a Ford van with the license plate TKT-5858. The front two tires and the back right tire tread is less than 2/32 of an inch. The passenger side doors do not open from the outside. There were two car seats that did not have padded seating attached to them and were in poor repair. There were several items that needed to be cleaned out of the vehicle. Please remove all empty plastic water bottles, the black trash bag filled with floral arrangement items, and the class vases in a box. .1723(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2024. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Angela Nieves, Child Care Consultant PO Box 8741 Rocky Mount, NC 27804 Angela.nieves@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 The two-week time frame is established to allow you time for submitting your compliance letter. This time frame is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Comments: OWNER/FACILITY PROFILE INFORMATION: You, C. Phillips, are listed as the Sole Proprietor on the Family Child Care Home’s License and you stated during today’s visit this ownership remains the same. Prior to changing the facility name and/or ownership (i.e., forming a corporation), please contact me to discuss procedures. Failure to comply may affect your Family Child Care Home License. You verified the mailing address, phone number, and email address listed on the facility profile are correct. Please contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov if changes occur to ensure information is updated in the system. TECHNICAL ASSISTANCE/CONSULTATION: ON-GOING TRAINING REQUIREMENTS: You are required to receive five (5) annual training hours each year. There were four on-going training hours to review today. You have until April 19, 2024, to complete your training hours. You can also contact the Partnership for Children of Lenoir and Greene Counties to access their training calendar for on-going training. CHILDREN’S RECORDS: Two (2) children’s files were incomplete. One child with an enrollment date of December 5, 2023, did not have a medical report on file or a receipt of the discipline policy on file for review. One child with an enrollment date of December 5, 2022, did not have a medical form on file or a discipline policy on file for review. You stated you didn’t realize the bottom half of the medical report needed to be filled out. We discussed any child five (5) years old (not already in kindergarten) and younger needed to have a medical assessment on file within 30 days of enrollment. When enrolling children please remember you must review your discipline policy with the parent/guardian on or prior to the first day of enrollment and the parent/guardian must sign stating you have reviewed the policy with them. Once the parent/guardian has signed the policy, place the policy in the child’s file. TRANSPORTATION: The vehicle you use to provide transportation is a Ford van with the license plate TKT-5858. The front two tires and the back right tire tread is less than 2/32 of an inch. These tires need to be replaced to provide safe transportation. The passenger side doors do not open from the outside, the doors should be able to open from the outside. Two car seats did not have padded seating attached to them, the car seat were not in good repair. There were several items that needed to be cleaned out of the vehicle. Please remove all empty plastic water bottles, the black trash bag filled with floral arrangement items, and the class vases in a box. Having loose items in the vehicle is a potential hazard to children should you get into a motor vehicle accident. EMERGENCY PREPAREDNESS AND RESPONSE PLAN (EPR): The EPR plan needs to be reviewed annually. The last time you documented review of the EPR plan was June 3, 2021. We discussed going into the NC Risk Management Portal https://rmp.nc.gov/portal/ and reviewing the document. You will need to use your NCID to access the portal. You stated there were no changes that needed to be made in the plan. You showed me when you went to access the plan on the risk management website, your plan was no longer in the portal. It was telling you to create a new plan. You updated your consultant information on the printed plan; however, you are not able to access the plan in the portal. You are going to contact the helpdesk for help. REMINDERS: RESOURCES: RESUMING STAR RATE LICENSE-COHORT TWO (2): Please be aware that your family child care home is in Cohort two (2) for resuming the NC Start Rated License. Your preparation year will be July 1, 2024, through June 30, 2025. Your reassessment year will be July 1, 2025, through June 30, 2026. THREE (3) MONTH SELF-STUDY: We discussed you completing your three (3) month self-study and we reviewed the following items and they were left with you during the visit: What is the Self-Study Process and Why is it Part of the NC Star Rated License for FCCH, The Self-Study Process for NC’s Family Child Care Homes-Key Points, and the Self-Study Process for NC’s Family Child Care Homes-Self-study Planning Form. CLEAN WATER FOR US KIDS: We discussed the Clean Water for Carolina Kids program and what that means for you as a family child care home provided. I also informed you that I sent an email to you on March 5, 2024, with the following information included. I also attached to that email three (3) flyers that discuss the process for testing, for lead in the water, lead in paint, and asbestos. The Clean Water for Carolina Kids program is expanding to the Clean Classrooms for Carolina Kids program. This is a legislatively mandated effort to address lead and asbestos hazards in North Carolina public schools, licensed child care centers, and licensed family child care homes. Participation allows facilities to meet all rule requirements for identified lead and asbestos hazards, as required by law. Rules 10A NCAC 41C .1001 through .1007 require all programs to be free of lead and asbestos hazards. RTI is coordinating all the lead in water, paint and asbestos testing and remediation. There are webinars that child care providers can watch to get instructions. Go to https://www.cleanwaterforuskids.org/en/carolina/ for more information. Currently operating child care facilities and FCCH’s are required to test for lead in paint and asbestos once unless the consultant notes a concern during a visit and refers the program to environmental health. All existing licensed programs must complete the application summary for their program regarding lead paint and asbestos by May 1, 2024. The application is on the https://www.cleanwaterforuskids.org/en/carolina/ website. Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. Child care rule 10A NCAC 09 .1725(a) for FCCH’s - to assure the health of children through proper sanitation, the family child care home operator shall: (2) collect and submit samples of water from each water outlet used for drinking or food preparation for lead analysis to the local health department or a laboratory certified to analyze for lead in drinking water by the North Carolina State Laboratory of Public Health. Results of the analysis shall be on file in the home. This rule became effective January 1, 2024; therefore, water samples must be collected by the operator and tested within 12 months of the effective date of this rule. This means that lead in water testing must be completed by January 1, 2025. Please log into https://www.cleanwaterforuskids.org/en/carolina/ to ensure you are meeting the requirements for Lead in Water / Paint/Asbestos testing. CHILD A CARE RULE CHANGES: The Child Care Commission adopted child care rule changes in January 2024. Changes relate to definitions; lead and asbestos for centers and family child care homes; building requirements for family child care homes; multi-unit child care centers; and criminal background checks. Consultants will assist as you begin to review and implement the changes, but please note, some of the rule changes may or may not impact your facility. An example is the rules in section .2600 for multi-unit child care center. These rules are specific to child care centers with multiple licensed centers within one building. Please ensure you are using the updated January 2024 rule book, and view information in the DCDEE Moodle (enroll if necessary). You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov. Rule training modules can be found in the same course as the October 2017 Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-9326. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: LOVING ARMS Facility ID: 54000352 Consultant: ANGELA NIEVES Operation Type: Family CC Home Case Number: Visit Date: 3/19/2024 Number Present: 1 Completed Date: 3/19/2024 Age: From 1 To 1 Total Minutes: 195 Time In: 09:15 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements for an annual compliance visit. The entire home is licensed for child care and must meet the applicable child care requirements. Although you designated space to be used for child care in a specified section of your home, the license is issued for the entire location. Any monitoring visit conducted may include spaces other than those you designated for child care. C. Phillips, Operator was present and available to assist with today’s visit. Your program currently operates with a three-star license issued January 25, 2020, earning 7 points in the education component, 1 point in the program standards component and 1 quality point for having a BS/BA or higher in Early Childhood/Child Development. Meets minimum requirements with a max of five (5) preschoolers at any time. The last annual compliance visit was conducted on April 19, 2023. The center’s compliance history was reviewed with the operator. The program’s compliance history was 88% percent as of March 18, 2024. One (1) child aged one-year-old was present during the visit. The child was observed during free play, playing with developmentally appropriate materials, singing and dancing. The provider interacted with the child in a positive and nurturing manner. The child was observed eating the following for breakfast: scrambled eggs, bacon, peaches, sweet potato whole grain puffs, and milk. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The following violations were documented: Violation Number Comment Rule 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. Two children did not have documentation of a medical assessment on file for review. GS 110-91(1); 10A NCAC 09.1721(a)(1) 925 Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home. Two children did not have documentation of the discipline policy being reviewed with them prior to enrollment. G.S.110-91(10); .1727(a)&(b) 1993 Vehicle used for travel was not free of hazards such as but not limited to, torn upholstery, broken windows, holes in the floor or roof, or tire treads of less than 2/32 of an inch. The vehicle you use to provide transportation is a Ford van with the license plate TKT-5858. The front two tires and the back right tire tread is less than 2/32 of an inch. The passenger side doors do not open from the outside. There were two car seats that did not have padded seating attached to them and were in poor repair. There were several items that needed to be cleaned out of the vehicle. Please remove all empty plastic water bottles, the black trash bag filled with floral arrangement items, and the class vases in a box. .1723(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2024. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Angela Nieves, Child Care Consultant PO Box 8741 Rocky Mount, NC 27804 Angela.nieves@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 The two-week time frame is established to allow you time for submitting your compliance letter. This time frame is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Comments: OWNER/FACILITY PROFILE INFORMATION: You, C. Phillips, are listed as the Sole Proprietor on the Family Child Care Home’s License and you stated during today’s visit this ownership remains the same. Prior to changing the facility name and/or ownership (i.e., forming a corporation), please contact me to discuss procedures. Failure to comply may affect your Family Child Care Home License. You verified the mailing address, phone number, and email address listed on the facility profile are correct. Please contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov if changes occur to ensure information is updated in the system. TECHNICAL ASSISTANCE/CONSULTATION: ON-GOING TRAINING REQUIREMENTS: You are required to receive five (5) annual training hours each year. There were four on-going training hours to review today. You have until April 19, 2024, to complete your training hours. You can also contact the Partnership for Children of Lenoir and Greene Counties to access their training calendar for on-going training. CHILDREN’S RECORDS: Two (2) children’s files were incomplete. One child with an enrollment date of December 5, 2023, did not have a medical report on file or a receipt of the discipline policy on file for review. One child with an enrollment date of December 5, 2022, did not have a medical form on file or a discipline policy on file for review. You stated you didn’t realize the bottom half of the medical report needed to be filled out. We discussed any child five (5) years old (not already in kindergarten) and younger needed to have a medical assessment on file within 30 days of enrollment. When enrolling children please remember you must review your discipline policy with the parent/guardian on or prior to the first day of enrollment and the parent/guardian must sign stating you have reviewed the policy with them. Once the parent/guardian has signed the policy, place the policy in the child’s file. TRANSPORTATION: The vehicle you use to provide transportation is a Ford van with the license plate TKT-5858. The front two tires and the back right tire tread is less than 2/32 of an inch. These tires need to be replaced to provide safe transportation. The passenger side doors do not open from the outside, the doors should be able to open from the outside. Two car seats did not have padded seating attached to them, the car seat were not in good repair. There were several items that needed to be cleaned out of the vehicle. Please remove all empty plastic water bottles, the black trash bag filled with floral arrangement items, and the class vases in a box. Having loose items in the vehicle is a potential hazard to children should you get into a motor vehicle accident. EMERGENCY PREPAREDNESS AND RESPONSE PLAN (EPR): The EPR plan needs to be reviewed annually. The last time you documented review of the EPR plan was June 3, 2021. We discussed going into the NC Risk Management Portal https://rmp.nc.gov/portal/ and reviewing the document. You will need to use your NCID to access the portal. You stated there were no changes that needed to be made in the plan. You showed me when you went to access the plan on the risk management website, your plan was no longer in the portal. It was telling you to create a new plan. You updated your consultant information on the printed plan; however, you are not able to access the plan in the portal. You are going to contact the helpdesk for help. REMINDERS: RESOURCES: RESUMING STAR RATE LICENSE-COHORT TWO (2): Please be aware that your family child care home is in Cohort two (2) for resuming the NC Start Rated License. Your preparation year will be July 1, 2024, through June 30, 2025. Your reassessment year will be July 1, 2025, through June 30, 2026. THREE (3) MONTH SELF-STUDY: We discussed you completing your three (3) month self-study and we reviewed the following items and they were left with you during the visit: What is the Self-Study Process and Why is it Part of the NC Star Rated License for FCCH, The Self-Study Process for NC’s Family Child Care Homes-Key Points, and the Self-Study Process for NC’s Family Child Care Homes-Self-study Planning Form. CLEAN WATER FOR US KIDS: We discussed the Clean Water for Carolina Kids program and what that means for you as a family child care home provided. I also informed you that I sent an email to you on March 5, 2024, with the following information included. I also attached to that email three (3) flyers that discuss the process for testing, for lead in the water, lead in paint, and asbestos. The Clean Water for Carolina Kids program is expanding to the Clean Classrooms for Carolina Kids program. This is a legislatively mandated effort to address lead and asbestos hazards in North Carolina public schools, licensed child care centers, and licensed family child care homes. Participation allows facilities to meet all rule requirements for identified lead and asbestos hazards, as required by law. Rules 10A NCAC 41C .1001 through .1007 require all programs to be free of lead and asbestos hazards. RTI is coordinating all the lead in water, paint and asbestos testing and remediation. There are webinars that child care providers can watch to get instructions. Go to https://www.cleanwaterforuskids.org/en/carolina/ for more information. Currently operating child care facilities and FCCH’s are required to test for lead in paint and asbestos once unless the consultant notes a concern during a visit and refers the program to environmental health. All existing licensed programs must complete the application summary for their program regarding lead paint and asbestos by May 1, 2024. The application is on the https://www.cleanwaterforuskids.org/en/carolina/ website. Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. Child care rule 10A NCAC 09 .1725(a) for FCCH’s - to assure the health of children through proper sanitation, the family child care home operator shall: (2) collect and submit samples of water from each water outlet used for drinking or food preparation for lead analysis to the local health department or a laboratory certified to analyze for lead in drinking water by the North Carolina State Laboratory of Public Health. Results of the analysis shall be on file in the home. This rule became effective January 1, 2024; therefore, water samples must be collected by the operator and tested within 12 months of the effective date of this rule. This means that lead in water testing must be completed by January 1, 2025. Please log into https://www.cleanwaterforuskids.org/en/carolina/ to ensure you are meeting the requirements for Lead in Water / Paint/Asbestos testing. CHILD A CARE RULE CHANGES: The Child Care Commission adopted child care rule changes in January 2024. Changes relate to definitions; lead and asbestos for centers and family child care homes; building requirements for family child care homes; multi-unit child care centers; and criminal background checks. Consultants will assist as you begin to review and implement the changes, but please note, some of the rule changes may or may not impact your facility. An example is the rules in section .2600 for multi-unit child care center. These rules are specific to child care centers with multiple licensed centers within one building. Please ensure you are using the updated January 2024 rule book, and view information in the DCDEE Moodle (enroll if necessary). You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov. Rule training modules can be found in the same course as the October 2017 Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-9326. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times