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Home › NC › Kings Mountain › Higher Learning Child Care Academy Inc.
104 S Carpenter Street, Kings Mountain NC 28086 · License #23000406 · Center · Child Care Center
Not published by the state. Owners can add hours via profile claim.
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10A NCAC 09 .0304 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: FARRAN RHYNE Operation Type: Center Case Number: Visit Date: 1/15/2026 Number Present: 27 Completed Date: 1/15/2026 Age: From 0 To 5 Total Minutes: 425 Time In: 08:55 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety. The visit was conducted with Mae Dawkins, Lead Teacher and Legal Designee until 9:24am. At 9:24am, Barbara Boarders, Owner, arrived at to assist me with the visit. The last annual compliance visit was conducted on January 29, 2025. The North Carolina Secretary of State website was reviewed on January 13, 2026, and Higher Learning Child Care Academy, Inc. was listed as active/current. This program currently operates with a five-star rated license issued on July 19, 2023. The permit restrictions include daytime care, second shift, meets enhanced ratios, and meets enhanced space. This facility has earned six points in program standards, six points in staff education, and one quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your program currently uses Experience Preschool Curriculum Experience Early Learning™, Published annually. You stated no children are currently enrolled on second shift. A checklist was used to note the requirements I monitored today. A walkthrough of the facility was completed. All indoor and outdoor spaces and transportation requirements were monitored. I observed children in both the indoor and outdoor learning environments and found supervision in compliance. Children throughout the facility were participating in free play activities indoors, group-led activities, gross motor play outdoors, handwashing routines, lunch, and nap. The caregivers were interacting and meeting the developmental needs for each of the children. In space #4, one staff member was observed caring for six children: two infants, eight months of age, and four children, one year of age. Your facility meets enhanced ratios and space. The staff/child ratio for the youngest member in each group must be maintained at all times. This was corrected during the visit. One child, one year of age, was moved from space #4 to space #5, and one child, three years of age, was moved from space #5 to space #6. In space #4, no sleep chart was completed for one child, eight months of age, that was present for eight hours on 1/5/26, 1/6/26, 1/8/26, 1/12/26, 1/13/26, and 1/14/26. In space #4, no sleep chart was completed for one child, eight months of age, that was present for nine hours on 1/7/26, and that was present for five hours on 1/6/26, 1/7/26, 1/12/26, and 1/14/26. Inspections/Drills: The most recent approved fire inspection for your facility was conducted on September 6, 2024, for day and nighttime care. The most recent sanitation inspection for your facility was conducted on June 19, 2025. A “superior” classification was issued with seven demerits noted on the grade card. The most recent monthly fire drill was conducted on January 8, 2026, at 4:00pm. The most recent quarterly lockdown/shelter-in-place drill was a shelter-in-place conducted on January 8, 2026, at 10:00am. The most recent monthly playground inspection was completed on December 18, 2025, by Mae Dawkins. The facility’s EPR Plan was reviewed on January 5, 2026. Lead and Asbestos Testing: The analysis date for the most recent lead water test was June 29, 2021. Lead testing must be completed every three years. You may review your facilities results and enroll in the asbestos and lead-based paint testing by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated “no results” for enrollment for required asbestos and lead-based paint testing. I suggested you or the individual responsible, contact RTI to request an update on this facilities enrollment with required asbestos and lead based paint testing. These tests were due to be completed by December 31, 2025. Files Reviewed: You provided me with applicable program, staff, and children’s records for review. Files for two new staff, one existing staff, and applicable records for all staff were reviewed. The ABCMS Provider Portal roster for this facility was reviewed and five current staff were not listed on the ABCMS Provider Portal roster for this facility. A sample of four children’s records were reviewed. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. An unannounced follow-up visit will be made to monitor applicable child care requirements. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent approved fire inspection was completed on September 6, 2024. The fire inspection was due to be completed by September 6, 2025. 10A NCAC 09 .0304(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #4, no sleep chart was completed for one child, eight months of age, that was present for eight hours on 1/5/26, 1/6/26, 1/8/26, 1/12/26, 1/13/26, and 1/14/26. In space #4, no sleep chart was completed for one child, eight months of age, that was present for nine hours on 1/7/26, and that was present for five hours on 1/6/26, 1/7/26, 1/12/26, and 1/14/26. .0606(g) 1756 Enhanced staff/child ratios and group sizes were not met. In space #4, one staff member was observed caring for six children: two infants, eight months of age, and four children, one year of age. 10A NCAC 09 .2818 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Five current staff members were not entered into the Automated Background Check Management System (ABCMS) to notify the Division” to “One staff member employed on 10/5/12, one staff member employed on 9/23/24, one staff member 10/4/23, one staff member 1/5/25, and one staff member employed on 4/25/24 were not entered into the Automated Background Check Management System (ABCMS). G.S. 110-90.2 & .2703(r) Technical Assistance was provided on the following: Automated Background Check Management System (ABCMS) I discussed with you that you must notify the Division of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. I reviewed with you the ABCMS Provider Portal Access Guide document and provided you with a copy of the document during the visit. This is a repeated violation. Fire Inspections Each operator must schedule and obtain a fire inspection within 12 months of the facility’s previous fire inspection. The operator must notify the local fire inspector when it is time for the center's annual fire inspection. The operator must submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. I suggested you contact the Fire Inspector at least one month prior to the due date of the next fire inspection to ensure an inspection is conducted in a timely manner. You stated your fire inspector resigned, and you have contacted the Cleveland County Fire Marshal’s Office multiple times and have not received a response. I provided you with additional contact information during the visit. I suggested you contact the fire inspector today to request an inspection and/or make a visit to the office to request an inspection. This is a repeated violation. Staff/Child Ratio I discussed with you the staff/child ratio requirements and your plan for on-going compliance. The staff/child ratio for the youngest member in each group must be maintained at all times. Staff should be scheduled to ensure proper coverage in each classroom to prevent any compliance issues regarding ratios. Your facility meets enhanced ratios and space. The following staff/child ratios must be maintained at all times: AGE RATIO STAFF/CHILDREN (MAXIMUM GROUP SIZE) 0 to 12 Months 1/5 (10) 1 to 2 Years 1/6 (12) 2 to 3 Years 1/9 (18) 3 to 4 Years 1/10 (20) 4 to 5 Years 1/13 (25) 5 to 6 Years 1/15 (25) 6 Years and Older 1/20 (25) I suggested you create the staff schedule to ensure ample staff members are on-site throughout the day to ensure staff/child ratios are met. I also suggested administration assist in classrooms when needed to ensure staff/child ratios are met. Additionally, I suggested staff members contact administration when they are close to the maximum number of children allowed per staff/child ratio requirements to request assistance prior to non-compliance. Do not accept additional children for care when the maximum number of children allowed by staff/child ratios cannot be maintained. This was corrected during the visit. One child, one year of age, was moved from space #4 to space #5, and one child, three years of age, was moved from space #5 to space #6. Safe Sleep/Sleep Charts I discussed with you that daily sign-in/out records and sleep charts were reviewed. Documents that verify staff members’ compliance with visual checks on infants shall be maintained for a minimum of one month. Visually checking on sleeping infants every fifteen minutes, per your facilities safe sleep policy, is critical in protecting sleeping infants from sudden infant death syndrome. I suggested that you discuss requirements for safe sleep checks as well as sudden infant death syndrome with all staff, especially all staff who work in the classroom for infants. I suggested utilizing the Caring for Our Children resource book for more information pertaining to safe sleep practices and sudden infant death syndrome. I suggested determining how safe sleep checks will be turned in to administrative staff and create a plan to review safe sleep checks prior to filing. Create a system for enhancing your filing system for safe sleep checks so that records do not become misplaced. I suggested determining how safe sleep checks will be turned in to administrative staff and create a plan to review safe sleep checks weekly and prior to filing. I suggested that safe sleep checks may be conducted more frequently, such as every ten minutes, and utilizing a timer to assist you with remembering to visually check sleeping infants. Consultation: Lead and Asbestos Testing The last lead water test was completed on June 29, 2021. During the Routine Unannounced visit conducted on July 2, 2025, I discussed with you that your lead water test was due to be completed by June 29, 2024. You stated you had requested a kit, but it was not delivered. There are no test results available for lead-based paint and asbestos testing. You stated you have completed the training and enrollment and have not received further instructions. I suggested you contact Clean Water for US Kids at https://www.cleanwaterforuskids.org/en/carolina/contact/ to request another kit to complete the process for lead water testing due every three (3) years and to request information regarding enrollment for lead-based paint and asbestos testing. Compliance of this rule will be monitored during your next visit. QRIS Modernization During today’s visit, Barbara Borders, Owner, requested a T/A Training visit to review the QRIS Modernization information. The T/A Training visit was scheduled during today’s visit for January 27, 2026, at 11:00am to review the QRIS Modernization information. Reminders & Resources: Fire Inspections You must schedule and obtain a fire inspection within 12 months of your center's previous fire inspection and notify the local fire inspector when it is time for your center's annual fire inspection. You must submit the original of the approved annual fire inspection report to your Child Care Consultant within one week of the inspection visit on the form provided by the Division. Health & Safety Trainings All staff must complete on-going health and safety trainings every five years. Lead Water Testing Under rule 15A NCAC 18A .2816, child care centers are required to complete lead water testing every three (3) years. Automated Background Check Management System (ABCMS) The ABCMS provider portal facility roster should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401. DCDEE Website For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Compliance History: The program’s compliance history was reviewed with the administrator. The program’s compliance history was ninety-three percent as of January 13, 2026. Compliance Letter: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 29, 2026, your child care consultant must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: farran.m.rhyne@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .2818 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: FARRAN RHYNE Operation Type: Center Case Number: Visit Date: 1/15/2026 Number Present: 27 Completed Date: 1/15/2026 Age: From 0 To 5 Total Minutes: 425 Time In: 08:55 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety. The visit was conducted with Mae Dawkins, Lead Teacher and Legal Designee until 9:24am. At 9:24am, Barbara Boarders, Owner, arrived at to assist me with the visit. The last annual compliance visit was conducted on January 29, 2025. The North Carolina Secretary of State website was reviewed on January 13, 2026, and Higher Learning Child Care Academy, Inc. was listed as active/current. This program currently operates with a five-star rated license issued on July 19, 2023. The permit restrictions include daytime care, second shift, meets enhanced ratios, and meets enhanced space. This facility has earned six points in program standards, six points in staff education, and one quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your program currently uses Experience Preschool Curriculum Experience Early Learning™, Published annually. You stated no children are currently enrolled on second shift. A checklist was used to note the requirements I monitored today. A walkthrough of the facility was completed. All indoor and outdoor spaces and transportation requirements were monitored. I observed children in both the indoor and outdoor learning environments and found supervision in compliance. Children throughout the facility were participating in free play activities indoors, group-led activities, gross motor play outdoors, handwashing routines, lunch, and nap. The caregivers were interacting and meeting the developmental needs for each of the children. In space #4, one staff member was observed caring for six children: two infants, eight months of age, and four children, one year of age. Your facility meets enhanced ratios and space. The staff/child ratio for the youngest member in each group must be maintained at all times. This was corrected during the visit. One child, one year of age, was moved from space #4 to space #5, and one child, three years of age, was moved from space #5 to space #6. In space #4, no sleep chart was completed for one child, eight months of age, that was present for eight hours on 1/5/26, 1/6/26, 1/8/26, 1/12/26, 1/13/26, and 1/14/26. In space #4, no sleep chart was completed for one child, eight months of age, that was present for nine hours on 1/7/26, and that was present for five hours on 1/6/26, 1/7/26, 1/12/26, and 1/14/26. Inspections/Drills: The most recent approved fire inspection for your facility was conducted on September 6, 2024, for day and nighttime care. The most recent sanitation inspection for your facility was conducted on June 19, 2025. A “superior” classification was issued with seven demerits noted on the grade card. The most recent monthly fire drill was conducted on January 8, 2026, at 4:00pm. The most recent quarterly lockdown/shelter-in-place drill was a shelter-in-place conducted on January 8, 2026, at 10:00am. The most recent monthly playground inspection was completed on December 18, 2025, by Mae Dawkins. The facility’s EPR Plan was reviewed on January 5, 2026. Lead and Asbestos Testing: The analysis date for the most recent lead water test was June 29, 2021. Lead testing must be completed every three years. You may review your facilities results and enroll in the asbestos and lead-based paint testing by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated “no results” for enrollment for required asbestos and lead-based paint testing. I suggested you or the individual responsible, contact RTI to request an update on this facilities enrollment with required asbestos and lead based paint testing. These tests were due to be completed by December 31, 2025. Files Reviewed: You provided me with applicable program, staff, and children’s records for review. Files for two new staff, one existing staff, and applicable records for all staff were reviewed. The ABCMS Provider Portal roster for this facility was reviewed and five current staff were not listed on the ABCMS Provider Portal roster for this facility. A sample of four children’s records were reviewed. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. An unannounced follow-up visit will be made to monitor applicable child care requirements. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent approved fire inspection was completed on September 6, 2024. The fire inspection was due to be completed by September 6, 2025. 10A NCAC 09 .0304(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #4, no sleep chart was completed for one child, eight months of age, that was present for eight hours on 1/5/26, 1/6/26, 1/8/26, 1/12/26, 1/13/26, and 1/14/26. In space #4, no sleep chart was completed for one child, eight months of age, that was present for nine hours on 1/7/26, and that was present for five hours on 1/6/26, 1/7/26, 1/12/26, and 1/14/26. .0606(g) 1756 Enhanced staff/child ratios and group sizes were not met. In space #4, one staff member was observed caring for six children: two infants, eight months of age, and four children, one year of age. 10A NCAC 09 .2818 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Five current staff members were not entered into the Automated Background Check Management System (ABCMS) to notify the Division” to “One staff member employed on 10/5/12, one staff member employed on 9/23/24, one staff member 10/4/23, one staff member 1/5/25, and one staff member employed on 4/25/24 were not entered into the Automated Background Check Management System (ABCMS). G.S. 110-90.2 & .2703(r) Technical Assistance was provided on the following: Automated Background Check Management System (ABCMS) I discussed with you that you must notify the Division of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. I reviewed with you the ABCMS Provider Portal Access Guide document and provided you with a copy of the document during the visit. This is a repeated violation. Fire Inspections Each operator must schedule and obtain a fire inspection within 12 months of the facility’s previous fire inspection. The operator must notify the local fire inspector when it is time for the center's annual fire inspection. The operator must submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. I suggested you contact the Fire Inspector at least one month prior to the due date of the next fire inspection to ensure an inspection is conducted in a timely manner. You stated your fire inspector resigned, and you have contacted the Cleveland County Fire Marshal’s Office multiple times and have not received a response. I provided you with additional contact information during the visit. I suggested you contact the fire inspector today to request an inspection and/or make a visit to the office to request an inspection. This is a repeated violation. Staff/Child Ratio I discussed with you the staff/child ratio requirements and your plan for on-going compliance. The staff/child ratio for the youngest member in each group must be maintained at all times. Staff should be scheduled to ensure proper coverage in each classroom to prevent any compliance issues regarding ratios. Your facility meets enhanced ratios and space. The following staff/child ratios must be maintained at all times: AGE RATIO STAFF/CHILDREN (MAXIMUM GROUP SIZE) 0 to 12 Months 1/5 (10) 1 to 2 Years 1/6 (12) 2 to 3 Years 1/9 (18) 3 to 4 Years 1/10 (20) 4 to 5 Years 1/13 (25) 5 to 6 Years 1/15 (25) 6 Years and Older 1/20 (25) I suggested you create the staff schedule to ensure ample staff members are on-site throughout the day to ensure staff/child ratios are met. I also suggested administration assist in classrooms when needed to ensure staff/child ratios are met. Additionally, I suggested staff members contact administration when they are close to the maximum number of children allowed per staff/child ratio requirements to request assistance prior to non-compliance. Do not accept additional children for care when the maximum number of children allowed by staff/child ratios cannot be maintained. This was corrected during the visit. One child, one year of age, was moved from space #4 to space #5, and one child, three years of age, was moved from space #5 to space #6. Safe Sleep/Sleep Charts I discussed with you that daily sign-in/out records and sleep charts were reviewed. Documents that verify staff members’ compliance with visual checks on infants shall be maintained for a minimum of one month. Visually checking on sleeping infants every fifteen minutes, per your facilities safe sleep policy, is critical in protecting sleeping infants from sudden infant death syndrome. I suggested that you discuss requirements for safe sleep checks as well as sudden infant death syndrome with all staff, especially all staff who work in the classroom for infants. I suggested utilizing the Caring for Our Children resource book for more information pertaining to safe sleep practices and sudden infant death syndrome. I suggested determining how safe sleep checks will be turned in to administrative staff and create a plan to review safe sleep checks prior to filing. Create a system for enhancing your filing system for safe sleep checks so that records do not become misplaced. I suggested determining how safe sleep checks will be turned in to administrative staff and create a plan to review safe sleep checks weekly and prior to filing. I suggested that safe sleep checks may be conducted more frequently, such as every ten minutes, and utilizing a timer to assist you with remembering to visually check sleeping infants. Consultation: Lead and Asbestos Testing The last lead water test was completed on June 29, 2021. During the Routine Unannounced visit conducted on July 2, 2025, I discussed with you that your lead water test was due to be completed by June 29, 2024. You stated you had requested a kit, but it was not delivered. There are no test results available for lead-based paint and asbestos testing. You stated you have completed the training and enrollment and have not received further instructions. I suggested you contact Clean Water for US Kids at https://www.cleanwaterforuskids.org/en/carolina/contact/ to request another kit to complete the process for lead water testing due every three (3) years and to request information regarding enrollment for lead-based paint and asbestos testing. Compliance of this rule will be monitored during your next visit. QRIS Modernization During today’s visit, Barbara Borders, Owner, requested a T/A Training visit to review the QRIS Modernization information. The T/A Training visit was scheduled during today’s visit for January 27, 2026, at 11:00am to review the QRIS Modernization information. Reminders & Resources: Fire Inspections You must schedule and obtain a fire inspection within 12 months of your center's previous fire inspection and notify the local fire inspector when it is time for your center's annual fire inspection. You must submit the original of the approved annual fire inspection report to your Child Care Consultant within one week of the inspection visit on the form provided by the Division. Health & Safety Trainings All staff must complete on-going health and safety trainings every five years. Lead Water Testing Under rule 15A NCAC 18A .2816, child care centers are required to complete lead water testing every three (3) years. Automated Background Check Management System (ABCMS) The ABCMS provider portal facility roster should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401. DCDEE Website For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Compliance History: The program’s compliance history was reviewed with the administrator. The program’s compliance history was ninety-three percent as of January 13, 2026. Compliance Letter: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 29, 2026, your child care consultant must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: farran.m.rhyne@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: FARRAN RHYNE Operation Type: Center Case Number: Visit Date: 1/15/2026 Number Present: 27 Completed Date: 1/15/2026 Age: From 0 To 5 Total Minutes: 425 Time In: 08:55 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety. The visit was conducted with Mae Dawkins, Lead Teacher and Legal Designee until 9:24am. At 9:24am, Barbara Boarders, Owner, arrived at to assist me with the visit. The last annual compliance visit was conducted on January 29, 2025. The North Carolina Secretary of State website was reviewed on January 13, 2026, and Higher Learning Child Care Academy, Inc. was listed as active/current. This program currently operates with a five-star rated license issued on July 19, 2023. The permit restrictions include daytime care, second shift, meets enhanced ratios, and meets enhanced space. This facility has earned six points in program standards, six points in staff education, and one quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your program currently uses Experience Preschool Curriculum Experience Early Learning™, Published annually. You stated no children are currently enrolled on second shift. A checklist was used to note the requirements I monitored today. A walkthrough of the facility was completed. All indoor and outdoor spaces and transportation requirements were monitored. I observed children in both the indoor and outdoor learning environments and found supervision in compliance. Children throughout the facility were participating in free play activities indoors, group-led activities, gross motor play outdoors, handwashing routines, lunch, and nap. The caregivers were interacting and meeting the developmental needs for each of the children. In space #4, one staff member was observed caring for six children: two infants, eight months of age, and four children, one year of age. Your facility meets enhanced ratios and space. The staff/child ratio for the youngest member in each group must be maintained at all times. This was corrected during the visit. One child, one year of age, was moved from space #4 to space #5, and one child, three years of age, was moved from space #5 to space #6. In space #4, no sleep chart was completed for one child, eight months of age, that was present for eight hours on 1/5/26, 1/6/26, 1/8/26, 1/12/26, 1/13/26, and 1/14/26. In space #4, no sleep chart was completed for one child, eight months of age, that was present for nine hours on 1/7/26, and that was present for five hours on 1/6/26, 1/7/26, 1/12/26, and 1/14/26. Inspections/Drills: The most recent approved fire inspection for your facility was conducted on September 6, 2024, for day and nighttime care. The most recent sanitation inspection for your facility was conducted on June 19, 2025. A “superior” classification was issued with seven demerits noted on the grade card. The most recent monthly fire drill was conducted on January 8, 2026, at 4:00pm. The most recent quarterly lockdown/shelter-in-place drill was a shelter-in-place conducted on January 8, 2026, at 10:00am. The most recent monthly playground inspection was completed on December 18, 2025, by Mae Dawkins. The facility’s EPR Plan was reviewed on January 5, 2026. Lead and Asbestos Testing: The analysis date for the most recent lead water test was June 29, 2021. Lead testing must be completed every three years. You may review your facilities results and enroll in the asbestos and lead-based paint testing by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated “no results” for enrollment for required asbestos and lead-based paint testing. I suggested you or the individual responsible, contact RTI to request an update on this facilities enrollment with required asbestos and lead based paint testing. These tests were due to be completed by December 31, 2025. Files Reviewed: You provided me with applicable program, staff, and children’s records for review. Files for two new staff, one existing staff, and applicable records for all staff were reviewed. The ABCMS Provider Portal roster for this facility was reviewed and five current staff were not listed on the ABCMS Provider Portal roster for this facility. A sample of four children’s records were reviewed. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. An unannounced follow-up visit will be made to monitor applicable child care requirements. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent approved fire inspection was completed on September 6, 2024. The fire inspection was due to be completed by September 6, 2025. 10A NCAC 09 .0304(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #4, no sleep chart was completed for one child, eight months of age, that was present for eight hours on 1/5/26, 1/6/26, 1/8/26, 1/12/26, 1/13/26, and 1/14/26. In space #4, no sleep chart was completed for one child, eight months of age, that was present for nine hours on 1/7/26, and that was present for five hours on 1/6/26, 1/7/26, 1/12/26, and 1/14/26. .0606(g) 1756 Enhanced staff/child ratios and group sizes were not met. In space #4, one staff member was observed caring for six children: two infants, eight months of age, and four children, one year of age. 10A NCAC 09 .2818 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Five current staff members were not entered into the Automated Background Check Management System (ABCMS) to notify the Division” to “One staff member employed on 10/5/12, one staff member employed on 9/23/24, one staff member 10/4/23, one staff member 1/5/25, and one staff member employed on 4/25/24 were not entered into the Automated Background Check Management System (ABCMS). G.S. 110-90.2 & .2703(r) Technical Assistance was provided on the following: Automated Background Check Management System (ABCMS) I discussed with you that you must notify the Division of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. I reviewed with you the ABCMS Provider Portal Access Guide document and provided you with a copy of the document during the visit. This is a repeated violation. Fire Inspections Each operator must schedule and obtain a fire inspection within 12 months of the facility’s previous fire inspection. The operator must notify the local fire inspector when it is time for the center's annual fire inspection. The operator must submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. I suggested you contact the Fire Inspector at least one month prior to the due date of the next fire inspection to ensure an inspection is conducted in a timely manner. You stated your fire inspector resigned, and you have contacted the Cleveland County Fire Marshal’s Office multiple times and have not received a response. I provided you with additional contact information during the visit. I suggested you contact the fire inspector today to request an inspection and/or make a visit to the office to request an inspection. This is a repeated violation. Staff/Child Ratio I discussed with you the staff/child ratio requirements and your plan for on-going compliance. The staff/child ratio for the youngest member in each group must be maintained at all times. Staff should be scheduled to ensure proper coverage in each classroom to prevent any compliance issues regarding ratios. Your facility meets enhanced ratios and space. The following staff/child ratios must be maintained at all times: AGE RATIO STAFF/CHILDREN (MAXIMUM GROUP SIZE) 0 to 12 Months 1/5 (10) 1 to 2 Years 1/6 (12) 2 to 3 Years 1/9 (18) 3 to 4 Years 1/10 (20) 4 to 5 Years 1/13 (25) 5 to 6 Years 1/15 (25) 6 Years and Older 1/20 (25) I suggested you create the staff schedule to ensure ample staff members are on-site throughout the day to ensure staff/child ratios are met. I also suggested administration assist in classrooms when needed to ensure staff/child ratios are met. Additionally, I suggested staff members contact administration when they are close to the maximum number of children allowed per staff/child ratio requirements to request assistance prior to non-compliance. Do not accept additional children for care when the maximum number of children allowed by staff/child ratios cannot be maintained. This was corrected during the visit. One child, one year of age, was moved from space #4 to space #5, and one child, three years of age, was moved from space #5 to space #6. Safe Sleep/Sleep Charts I discussed with you that daily sign-in/out records and sleep charts were reviewed. Documents that verify staff members’ compliance with visual checks on infants shall be maintained for a minimum of one month. Visually checking on sleeping infants every fifteen minutes, per your facilities safe sleep policy, is critical in protecting sleeping infants from sudden infant death syndrome. I suggested that you discuss requirements for safe sleep checks as well as sudden infant death syndrome with all staff, especially all staff who work in the classroom for infants. I suggested utilizing the Caring for Our Children resource book for more information pertaining to safe sleep practices and sudden infant death syndrome. I suggested determining how safe sleep checks will be turned in to administrative staff and create a plan to review safe sleep checks prior to filing. Create a system for enhancing your filing system for safe sleep checks so that records do not become misplaced. I suggested determining how safe sleep checks will be turned in to administrative staff and create a plan to review safe sleep checks weekly and prior to filing. I suggested that safe sleep checks may be conducted more frequently, such as every ten minutes, and utilizing a timer to assist you with remembering to visually check sleeping infants. Consultation: Lead and Asbestos Testing The last lead water test was completed on June 29, 2021. During the Routine Unannounced visit conducted on July 2, 2025, I discussed with you that your lead water test was due to be completed by June 29, 2024. You stated you had requested a kit, but it was not delivered. There are no test results available for lead-based paint and asbestos testing. You stated you have completed the training and enrollment and have not received further instructions. I suggested you contact Clean Water for US Kids at https://www.cleanwaterforuskids.org/en/carolina/contact/ to request another kit to complete the process for lead water testing due every three (3) years and to request information regarding enrollment for lead-based paint and asbestos testing. Compliance of this rule will be monitored during your next visit. QRIS Modernization During today’s visit, Barbara Borders, Owner, requested a T/A Training visit to review the QRIS Modernization information. The T/A Training visit was scheduled during today’s visit for January 27, 2026, at 11:00am to review the QRIS Modernization information. Reminders & Resources: Fire Inspections You must schedule and obtain a fire inspection within 12 months of your center's previous fire inspection and notify the local fire inspector when it is time for your center's annual fire inspection. You must submit the original of the approved annual fire inspection report to your Child Care Consultant within one week of the inspection visit on the form provided by the Division. Health & Safety Trainings All staff must complete on-going health and safety trainings every five years. Lead Water Testing Under rule 15A NCAC 18A .2816, child care centers are required to complete lead water testing every three (3) years. Automated Background Check Management System (ABCMS) The ABCMS provider portal facility roster should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401. DCDEE Website For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Compliance History: The program’s compliance history was reviewed with the administrator. The program’s compliance history was ninety-three percent as of January 13, 2026. Compliance Letter: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 29, 2026, your child care consultant must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: farran.m.rhyne@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: FARRAN RHYNE Operation Type: Center Case Number: Visit Date: 1/15/2026 Number Present: 27 Completed Date: 1/15/2026 Age: From 0 To 5 Total Minutes: 425 Time In: 08:55 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety. The visit was conducted with Mae Dawkins, Lead Teacher and Legal Designee until 9:24am. At 9:24am, Barbara Boarders, Owner, arrived at to assist me with the visit. The last annual compliance visit was conducted on January 29, 2025. The North Carolina Secretary of State website was reviewed on January 13, 2026, and Higher Learning Child Care Academy, Inc. was listed as active/current. This program currently operates with a five-star rated license issued on July 19, 2023. The permit restrictions include daytime care, second shift, meets enhanced ratios, and meets enhanced space. This facility has earned six points in program standards, six points in staff education, and one quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your program currently uses Experience Preschool Curriculum Experience Early Learning™, Published annually. You stated no children are currently enrolled on second shift. A checklist was used to note the requirements I monitored today. A walkthrough of the facility was completed. All indoor and outdoor spaces and transportation requirements were monitored. I observed children in both the indoor and outdoor learning environments and found supervision in compliance. Children throughout the facility were participating in free play activities indoors, group-led activities, gross motor play outdoors, handwashing routines, lunch, and nap. The caregivers were interacting and meeting the developmental needs for each of the children. In space #4, one staff member was observed caring for six children: two infants, eight months of age, and four children, one year of age. Your facility meets enhanced ratios and space. The staff/child ratio for the youngest member in each group must be maintained at all times. This was corrected during the visit. One child, one year of age, was moved from space #4 to space #5, and one child, three years of age, was moved from space #5 to space #6. In space #4, no sleep chart was completed for one child, eight months of age, that was present for eight hours on 1/5/26, 1/6/26, 1/8/26, 1/12/26, 1/13/26, and 1/14/26. In space #4, no sleep chart was completed for one child, eight months of age, that was present for nine hours on 1/7/26, and that was present for five hours on 1/6/26, 1/7/26, 1/12/26, and 1/14/26. Inspections/Drills: The most recent approved fire inspection for your facility was conducted on September 6, 2024, for day and nighttime care. The most recent sanitation inspection for your facility was conducted on June 19, 2025. A “superior” classification was issued with seven demerits noted on the grade card. The most recent monthly fire drill was conducted on January 8, 2026, at 4:00pm. The most recent quarterly lockdown/shelter-in-place drill was a shelter-in-place conducted on January 8, 2026, at 10:00am. The most recent monthly playground inspection was completed on December 18, 2025, by Mae Dawkins. The facility’s EPR Plan was reviewed on January 5, 2026. Lead and Asbestos Testing: The analysis date for the most recent lead water test was June 29, 2021. Lead testing must be completed every three years. You may review your facilities results and enroll in the asbestos and lead-based paint testing by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated “no results” for enrollment for required asbestos and lead-based paint testing. I suggested you or the individual responsible, contact RTI to request an update on this facilities enrollment with required asbestos and lead based paint testing. These tests were due to be completed by December 31, 2025. Files Reviewed: You provided me with applicable program, staff, and children’s records for review. Files for two new staff, one existing staff, and applicable records for all staff were reviewed. The ABCMS Provider Portal roster for this facility was reviewed and five current staff were not listed on the ABCMS Provider Portal roster for this facility. A sample of four children’s records were reviewed. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. An unannounced follow-up visit will be made to monitor applicable child care requirements. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent approved fire inspection was completed on September 6, 2024. The fire inspection was due to be completed by September 6, 2025. 10A NCAC 09 .0304(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #4, no sleep chart was completed for one child, eight months of age, that was present for eight hours on 1/5/26, 1/6/26, 1/8/26, 1/12/26, 1/13/26, and 1/14/26. In space #4, no sleep chart was completed for one child, eight months of age, that was present for nine hours on 1/7/26, and that was present for five hours on 1/6/26, 1/7/26, 1/12/26, and 1/14/26. .0606(g) 1756 Enhanced staff/child ratios and group sizes were not met. In space #4, one staff member was observed caring for six children: two infants, eight months of age, and four children, one year of age. 10A NCAC 09 .2818 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Five current staff members were not entered into the Automated Background Check Management System (ABCMS) to notify the Division” to “One staff member employed on 10/5/12, one staff member employed on 9/23/24, one staff member 10/4/23, one staff member 1/5/25, and one staff member employed on 4/25/24 were not entered into the Automated Background Check Management System (ABCMS). G.S. 110-90.2 & .2703(r) Technical Assistance was provided on the following: Automated Background Check Management System (ABCMS) I discussed with you that you must notify the Division of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. I reviewed with you the ABCMS Provider Portal Access Guide document and provided you with a copy of the document during the visit. This is a repeated violation. Fire Inspections Each operator must schedule and obtain a fire inspection within 12 months of the facility’s previous fire inspection. The operator must notify the local fire inspector when it is time for the center's annual fire inspection. The operator must submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. I suggested you contact the Fire Inspector at least one month prior to the due date of the next fire inspection to ensure an inspection is conducted in a timely manner. You stated your fire inspector resigned, and you have contacted the Cleveland County Fire Marshal’s Office multiple times and have not received a response. I provided you with additional contact information during the visit. I suggested you contact the fire inspector today to request an inspection and/or make a visit to the office to request an inspection. This is a repeated violation. Staff/Child Ratio I discussed with you the staff/child ratio requirements and your plan for on-going compliance. The staff/child ratio for the youngest member in each group must be maintained at all times. Staff should be scheduled to ensure proper coverage in each classroom to prevent any compliance issues regarding ratios. Your facility meets enhanced ratios and space. The following staff/child ratios must be maintained at all times: AGE RATIO STAFF/CHILDREN (MAXIMUM GROUP SIZE) 0 to 12 Months 1/5 (10) 1 to 2 Years 1/6 (12) 2 to 3 Years 1/9 (18) 3 to 4 Years 1/10 (20) 4 to 5 Years 1/13 (25) 5 to 6 Years 1/15 (25) 6 Years and Older 1/20 (25) I suggested you create the staff schedule to ensure ample staff members are on-site throughout the day to ensure staff/child ratios are met. I also suggested administration assist in classrooms when needed to ensure staff/child ratios are met. Additionally, I suggested staff members contact administration when they are close to the maximum number of children allowed per staff/child ratio requirements to request assistance prior to non-compliance. Do not accept additional children for care when the maximum number of children allowed by staff/child ratios cannot be maintained. This was corrected during the visit. One child, one year of age, was moved from space #4 to space #5, and one child, three years of age, was moved from space #5 to space #6. Safe Sleep/Sleep Charts I discussed with you that daily sign-in/out records and sleep charts were reviewed. Documents that verify staff members’ compliance with visual checks on infants shall be maintained for a minimum of one month. Visually checking on sleeping infants every fifteen minutes, per your facilities safe sleep policy, is critical in protecting sleeping infants from sudden infant death syndrome. I suggested that you discuss requirements for safe sleep checks as well as sudden infant death syndrome with all staff, especially all staff who work in the classroom for infants. I suggested utilizing the Caring for Our Children resource book for more information pertaining to safe sleep practices and sudden infant death syndrome. I suggested determining how safe sleep checks will be turned in to administrative staff and create a plan to review safe sleep checks prior to filing. Create a system for enhancing your filing system for safe sleep checks so that records do not become misplaced. I suggested determining how safe sleep checks will be turned in to administrative staff and create a plan to review safe sleep checks weekly and prior to filing. I suggested that safe sleep checks may be conducted more frequently, such as every ten minutes, and utilizing a timer to assist you with remembering to visually check sleeping infants. Consultation: Lead and Asbestos Testing The last lead water test was completed on June 29, 2021. During the Routine Unannounced visit conducted on July 2, 2025, I discussed with you that your lead water test was due to be completed by June 29, 2024. You stated you had requested a kit, but it was not delivered. There are no test results available for lead-based paint and asbestos testing. You stated you have completed the training and enrollment and have not received further instructions. I suggested you contact Clean Water for US Kids at https://www.cleanwaterforuskids.org/en/carolina/contact/ to request another kit to complete the process for lead water testing due every three (3) years and to request information regarding enrollment for lead-based paint and asbestos testing. Compliance of this rule will be monitored during your next visit. QRIS Modernization During today’s visit, Barbara Borders, Owner, requested a T/A Training visit to review the QRIS Modernization information. The T/A Training visit was scheduled during today’s visit for January 27, 2026, at 11:00am to review the QRIS Modernization information. Reminders & Resources: Fire Inspections You must schedule and obtain a fire inspection within 12 months of your center's previous fire inspection and notify the local fire inspector when it is time for your center's annual fire inspection. You must submit the original of the approved annual fire inspection report to your Child Care Consultant within one week of the inspection visit on the form provided by the Division. Health & Safety Trainings All staff must complete on-going health and safety trainings every five years. Lead Water Testing Under rule 15A NCAC 18A .2816, child care centers are required to complete lead water testing every three (3) years. Automated Background Check Management System (ABCMS) The ABCMS provider portal facility roster should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401. DCDEE Website For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Compliance History: The program’s compliance history was reviewed with the administrator. The program’s compliance history was ninety-three percent as of January 13, 2026. Compliance Letter: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 29, 2026, your child care consultant must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: farran.m.rhyne@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: FARRAN RHYNE Operation Type: Center Case Number: 0725-088L Visit Date: 7/29/2025 Number Present: 29 Completed Date: 7/29/2025 Age: From 1 To 10 Total Minutes: 75 Time In: 08:30 AM Time Out: 09:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to follow up on a report alleging violations of child care requirements. The visit was conducted with you, Mae Dawkins, Lead Teacher and Legal Designee until 9:15am. At 9:15am Barbara Boarders, Owner, arrived at to assist me with the visit. The Secretary of State website was checked on July 28, 2025, and your business Higher Learning Child Care Academy Inc., is active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me, Farran Rhyne, your consultant, at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. On July 8, 2025, the following allegation was received: There are allegations of violations of child care requirements. The allegations were regarding nutrition. The allegations were discussed with three (3) staff members. You and staff members had an opportunity to ask questions, state perceptions of the situation and provide pertinent information in response to the allegation. A walk through of the facility was completed. Special diet and food allergy information was posted and reviewed. Staff and children were observed during routines and breakfast. Menus, program records and children’s records were reviewed. Based on records reviewed and staff interviews, the allegations for “There are allegations of violations of child care requirements regarding nutrition” was confirmed therefore, substantiated. The following violation was observed: Violation Number Comment Rule 509 Food required for any special diet was not provided by parent or center. On May 29, 2025, one (1) child with a special diet was served water instead of a lactose-free milk. .0901(h) Technical Assistance: General Nutrition I discussed with you general nutrition child care requirements .0901(a), .0901(c), .0901(d), .0901(g), and .0901(h). I reviewed with you that meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks and also on the DCDEE website at https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms. We discussed that when children bring their own food for meals or snacks to the center, if the food does not meet the nutritional requirements, the center must provide additional food necessary to meet those requirements. I suggested you create a plan to make ensure nutritional requirements are met. Nutrition Policy We discussed your current nutrition policy. I suggested you revise your current nutrition policy to be clear and in alignment with all child care requirements. I also suggested once your nutrition policy has been revised that you provide a copy to all parents and staff and obtain a signed and dated statement that they have reviewed and understand the revised nutrition policies. Place the signed and dated statement in each child and staff file. Reminders & Resources: For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Compliance History The program’s compliance history was ninety percent (90%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by August 12, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: FARRAN RHYNE Operation Type: Center Case Number: Visit Date: 7/2/2025 Number Present: 42 Completed Date: 7/2/2025 Age: From 0 To 10 Total Minutes: 80 Time In: 11:20 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with all applicable child care requirements for a routine unannounced visit. Your last annual compliance visit was conducted on January 29, 2025. Upon arrival you, Laura Borders, Administrator, assisted me with the visit. The North Carolina Secretary of State website was viewed on July 1, 2025, and Higher Learning Child Care Academy, Inc. was listed active and in good standing. If you decide to sell your business, then you must notify me, Farran Rhyne, at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. Your program operates with a five (5) star rated license issued on July 19, 2023, earning six (6) points in staff education, six (6) points in program standards, and one (1) quality point. The license was posted, and the permit restrictions were in compliance including: 1st shift (daytime care), 2nd shift, meets enhanced ratios, and meets enhanced space. You stated no children are currently enrolled on 2nd shift. A walk-through was completed, and all licensed indoor and outdoor spaces were monitored. Transportation vehicles and records were monitored. Staff and children were observed during indoor free play, routines, lunch and naptime. Inspections/Drills: The last fire inspection was completed on September 6, 2024. The last sanitation inspection was completed on June 19, 2025. A “superior” classification was issued with seven (7) demerits noted on the grade card. The last monthly fire drill was completed on June 10, 2025, at 10:30am. The last emergency drill was a shelter-in-place completed on April 13, 2025, at 10:00am. The last playground inspection was completed on June 10, 2025. The Emergency Preparedness Plan on file was completed on September 3, 2024. Lead and Asbestos Testing: The last lead water test was completed on June 29, 2021. Your lead water test was due to be completed by June 29, 2024. You stated you have requested a kit, but it was not delivered. I discussed with you that lead water testing is not a section to be monitored in today's routine unannounced visit. I suggested you contact Clean Water for US Kids today at https://www.cleanwaterforuskids.org/en/carolina/contact/ to request another kit to complete the process for lead water testing due every three (3) years. Compliance of this rule will be monitored during your next visit. There are no test results available for lead-based paint and asbestos testing. You stated you have completed the training and enrollment, but have not received further instructions. Files Reviewed: Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training, and Criminal Background Checks. The Automated Background Check Management System (ABCMS) was reviewed and verified during the visit. You stated no staff have been hired since the last visit. The following violation was observed: Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Eleven (11) current staff members were not entered into the Automated Background Check Management System (ABCMS) to notify the Division. G.S. 110-90.2 & .2703(r) Technical Assistance provided on violations cited: Automated Background Check Management System (ABCMS): I discussed with you that you must notify the Division of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. I reviewed with you the ABCMS Provider Portal Access Guide document and provided you with a copy of the document during the visit. Consultation: Lead Testing: I reviewed with you the child care rule for lead testing that went into effect on January 1, 2024. I also discussed with you that I had checked the Clean Water for Kids website and that your program has not completed the lead-based paint and asbestos testing. Please contact Clean Water for Kids today at https://www.cleanwaterforuskids.org/en/carolina/contact/ to obtain information to complete the process. Reminders & Resources: -Fire Inspections: You must schedule and obtain a fire inspection within 12 months of your center's previous fire inspection and notify the local fire inspector when it is time for your center's annual fire inspection. You must submit the original of the approved annual fire inspection report to your Child Care Consultant within one week of the inspection visit on the form provided by the Division. -Health & Safety Trainings: All staff must complete on-going health and safety trainings every five years. -Lead Water Testing: Under rule 15A NCAC 18A .2816, child care centers are required to complete lead water testing every three (3) years. -Provider Access to ABCMS North Carolina Child Care Providers can obtain access to the Provider Access to ABCMS after completing the Moodle training and completing the form afterward. Once you are logged in, you can access codes to allow your staff and applicants to create a connecting application to link themselves to your facility. The links include help documents to assist you. Steps to Access the ABCMS System: 1. Go to the DCDEE Website Home Page 2. Click on the Tab for Services 3. Click on the link for Background Checks 4. Click on the link for Child Care Background Checks and follow the instruction provided If you have any questions or concerns before proceeding in linking your child care facility and staff to the ABCMS System, please contact the CBC Unit at 919.814.6401 or by email at DHHS.CBC.Unit@dhhs.nc.gov or DCDEE_ABCMS_Provider@dhhs.nc.gov. This information will be monitored during your next visit. -DCDEE Website: For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Compliance History: The program’s compliance history was eighty-eight percent (88%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by July 16, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: FARRAN RHYNE Operation Type: Center Case Number: Visit Date: 1/29/2025 Number Present: 22 Completed Date: 1/29/2025 Age: From 0 To 4 Total Minutes: 375 Time In: 09:45 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety. Your last annual compliance visit was completed on February 14, 2024. Upon arrival you, Mae Dawkins, Teacher, assisted me with the visit from 9:45am to 10:20am. At 10:20am, Barbara Borders, Owner, and Laura Borders, Administrator, arrived and assisted me with the remainder of the visit. The North Carolina Secretary of State website was viewed on January 28, 2024, and Higher Learning Child Care Academy, Inc. was listed as current and active. If you decide to sell your business, then you must notify me, Farran Rhyne, at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. Your program operates with a five (5) star rated license issued on July 19, 2023, earning six (6) points in staff education, six (6) points in program standards, and one (1) quality point. The license was posted, and the permit restrictions were in compliance including: 1st shift (daytime care), 2nd shift, meets enhanced ratios, and meets enhanced space. You stated no children are currently enrolled on 2nd shift. A walk-through was completed and all licensed indoor and outdoor spaces were monitored. A checklist was used to note the requirements I monitored. During today’s visit I received the completed Preservice Requirements for Administrators form for Laura Borders. Staff and children were observed during teacher directed activities and outdoor gross motor play. Inspections/Drills: The last fire inspection was completed on September 6, 2024. The last sanitation inspection was completed on December 12, 2024. A “superior” classification was issued with eight (8) demerits noted on the grade card. The last monthly fire drill was completed on January 7, 2025, at 4:30pm. The last emergency drill was a shelter-in-place completed on January 7, 2025, at 10:20am. The last playground inspection was completed on December 3, 2024. The Emergency Preparedness Plan on file was completed on September 3, 2024. Lead Testing: The last lead water test was completed on June 29, 2021. Your lead water test was due by June 29, 2024. Files Reviewed: Children’s files and program files were monitored. Six (6) children’s files were reviewed. Six (6) new staff files and one (1) existing staff file was reviewed. I discussed the Staff and Training Worksheet and the Children’s Record form with you today. Both forms were completed and verified during the visit. The following violations were observed: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The storage closet full of bottles and jugs of hazardous products including Clorox and Lysol was left unlocked and accessible to children. .2820(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One (1) child enrolled on September 16, 2024, did not have a statement with a parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b)(1-6) 9995 A violation was found for which there is no item number. The kitchen door was unlocked, propped open and accessible to children. Per Sanitation for Child Care Centers 15 A NCAC 18A .2815 (e) hot water that exceeds 120 degrees Fahrenheit is a burn hazard and shall not be provided in areas accessible to children. Technical Assistance: As a result of tropical storm Helene and a declared natural disaster in Western North Carolina, technical assistance was provided to assist the child care provider in achieving compliance. Staff Records: We discussed the barriers to maintaining staff records which includes a current CPR and First Aid certification. I discussed with you creating a plan for maintaining staff records. I reminded you staff members that do not have a current CPR and First Aid certification must not be left alone to care for children and includes the first operating hours and last operating hours of the day. One (1) staff member employed on October 16, 2024, did not have a CPR and First Aid certification on file for review. One (1) staff member employed on August 23, 2024, had a CPR and First Aid certification on file with the expiration date of January 13, 2025. You stated you will submit to me a current CPR and First Aid certification for each staff member outlined above by February 12, 2025. Children’s Records: We discussed the barriers to maintaining children’s records which include a medical exam or health assessment records on file before enrollment or within thirty (30) days after admission. I discussed with you creating a plan for maintaining staff records. I suggested reviewing children’s records upon enrollment and at least monthly to ensure all time-sensitive documents are completed. I discussed with you the requirements for children’s records and a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy must be on file and available for review. This was corrected during the visit by the parent signing the form, acknowledging receipt and explanation of the programs Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. General Safety Per Sanitation for Child Care Centers 15 A NCAC 18A .2815 (e) hot water that exceeds 120 degrees Fahrenheit is a burn hazard and shall not be provided in areas accessible to children. I suggested that you check all areas of the building at the beginning of the day and throughout the day to ensure the kitchen door is kept locked and hot water that exceeds 120 degrees Fahrenheit which is a burn hazard, is not accessible to children. This was corrected during the visit by the staff member locking the Kitchen door. Storage of Hazardous Products: All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled must be stored in a locked storage room or cabinet. Locked storage rooms and cabinets shall include those which are unlocked with a combination lock, electronic or magnetic device, keypad, key, or equivalent locking device. Keys and electronic or magnetic unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. I suggested that you check all areas of each classroom at the beginning of the day and throughout the day to ensure hazardous products are kept in locked storage. This was corrected during the visit by staff locking the storage closet in the hall. Consultation: Lead Testing: I reviewed with you the child care rule for lead testing that went into effect on January 1, 2024. I also discussed with you that I had checked the Clean Water for Kids website, and your program has not completed the lead-based paint and asbestos testing. Please visit http://www.cleanwaterforuskids.org/carolina today to enroll and register in the lead-based paint and asbestos testing. Reminders & Resources: * You must schedule and obtain a fire inspection within 12 months of your center's previous fire inspection and notify the local fire inspector when it is time for your center's annual fire inspection. You must submit the original of the approved annual fire inspection report to your Child Care Consultant within one week of the inspection visit on the form provided by the Division. *Under rule 15A NCAC 18A .2816, child care centers are required to complete lead water testing every three (3) years. Your lead water test was due by June 29, 2024. *For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. *For natural learning environment resources, consider using The Green Desk that is provided by the Natural Learning Initiative. The Green Desk contains numerous resources meant to improve outdoor learning environments and promote health, natural child development, physical activity, and nature-based learning. To access this page, Go to www.naturalearning.org, hover on the link for ‘resources’, click on the link for ‘The Green Desk’. * The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Compliance History: The program’s compliance history was eighty-four percent (84%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: LORI HERRICK Operation Type: Center Case Number: Visit Date: 1/16/2025 Number Present: 28 Completed Date: 1/16/2025 Age: From 0 To 4 Total Minutes: 105 Time In: 01:30 PM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up A/N Announced/Unannounced: Unannounced The purpose of this unannounced visit was to monitor compliance with the Corrective Action Plan (CAP), included in the Written Warning issued on December 27, 2024. Barbara Borders, owner and Laura Borders administrator, were on site. Barbara Borders accompanied me during a walk through the facility. I spoke with Ms. Borders and informed her of the purpose of the visit. I observed a copy of the Notice of administrative action, cover letter, and corrective action plan posted as required. Limited monitoring of child care requirements occurred during today’s visit. The following violation was confirmed during today’s visit. Violation Number Comment Rule 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete and submit required forms to complete a criminal background check prior to the expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Three staff members did not complete required First Aid training before required renewal date. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Three staff members did not complete required CPR training before required renewal date. .1102(d) Violations must be corrected immediately. Within one week, on or before, January 23, 2025, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Lori Herrick, Investigations Consultant, 828-782-0613, lori.herrick@dhhs.nc.gov. I reviewed the staff training worksheet and verified valid CPR training and First Aid training, criminal background check qualification letters for all current staff members. I monitored for compliance with the corrective action plan as follows: Item #1 – No violations were observed today related to safe environment and staff/child ratios. This item was in compliance. Item #2 – You were required to contact Tina Williams, Provider Specialist, Child Care Connections, 704-487-7397 ext. 100 to arrange for a technical assistance visit that would assess playground space used by infants and toddlers. The technical assistance session was conducted on January 14, 2025. You have scheduled a Playground Safety training with Ms. Williams for January 23, 2025. This stipulation was complete. Item #3- Within one (1) week after the technical assistance visit is conducted, you are required to develop a policy and procedures to describe the steps the facility will take to ensure a safe and healthy environment for children. This requirement is due January 23, 2025. This stipulation was not complete. Item #4- Within one (1) week after notification from DCDEE that the stipulation has been met for the policy and procedures related to ensuring a safe environment, Ms. Borders shall conduct a staff meeting with all staff members to discuss the policy and procedures. This stipulation was not complete. You may contact me at Lori Herrick, Investigations Consultant, 828-782-0613, lori.herrick@dhhs.nc.gov. or Natosha Lambeth, Natosha.lambeth@dhhs.nc.gov Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
10A NCAC 09 .0601 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: LORI HERRICK Operation Type: Center Case Number: 0924-074A Visit Date: 9/10/2024 Number Present: 25 Completed Date: 9/10/2024 Age: From 0 To 4 Total Minutes: 145 Time In: 10:35 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Laura Borders, administrator, was on site. Ms. Borders accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Borders and Barbara Minder, owner. Limited monitoring of child care requirements occurred during today’s visit. The following violation was observed during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. On August 15, 16, 19, 20, 21, 23, 26, 27, 2024, one staff member was caring for seven one-year-old children. On August 20, 22, 23, 27, and September 4, 2024, one staff member was caring for ten two-year-old children. On August 21, and September 4, 2024, one staff member was caring for eleven two-year-old children. On September 3, 2024, one staff member was caring for six children ages infant through age one. On September 10, 2024, one staff member was caring for fifteen children ages three and four on the playground. GS 110-91(7);.0713(a-d) 316 Children under one year of age were not kept separate from children two years and older. On September 3, 2024, one staff member was caring for six children aged infant through age one on the playground. 10A NCAC 09 .0713(a)(5) 807 A safe indoor and outdoor environment was not provided for the children. On September 3, 2024, an eleven-month-old child consumed mulch while on the playground. On that occasion, a staff member failed to ensure a safe outdoor environment. 10A NCAC 09 .0601(a) Violations must be corrected immediately. Within one week, on or before, September 17, 2024, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Lori Herrick, Investigations Consultant, 828-782-0613, lori.herrick@dhhs.nc.gov. You may contact me at Lori Herrick, Investigations Consultant, 828-782-0613, lori.herrick@dhhs.nc.gov. or Natosha Lambeth, Natosha.lambeth@dhhs.nc.gov Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
10A NCAC 09 .0713 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: LORI HERRICK Operation Type: Center Case Number: 0924-074A Visit Date: 9/10/2024 Number Present: 25 Completed Date: 9/10/2024 Age: From 0 To 4 Total Minutes: 145 Time In: 10:35 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Laura Borders, administrator, was on site. Ms. Borders accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Borders and Barbara Minder, owner. Limited monitoring of child care requirements occurred during today’s visit. The following violation was observed during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. On August 15, 16, 19, 20, 21, 23, 26, 27, 2024, one staff member was caring for seven one-year-old children. On August 20, 22, 23, 27, and September 4, 2024, one staff member was caring for ten two-year-old children. On August 21, and September 4, 2024, one staff member was caring for eleven two-year-old children. On September 3, 2024, one staff member was caring for six children ages infant through age one. On September 10, 2024, one staff member was caring for fifteen children ages three and four on the playground. GS 110-91(7);.0713(a-d) 316 Children under one year of age were not kept separate from children two years and older. On September 3, 2024, one staff member was caring for six children aged infant through age one on the playground. 10A NCAC 09 .0713(a)(5) 807 A safe indoor and outdoor environment was not provided for the children. On September 3, 2024, an eleven-month-old child consumed mulch while on the playground. On that occasion, a staff member failed to ensure a safe outdoor environment. 10A NCAC 09 .0601(a) Violations must be corrected immediately. Within one week, on or before, September 17, 2024, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Lori Herrick, Investigations Consultant, 828-782-0613, lori.herrick@dhhs.nc.gov. You may contact me at Lori Herrick, Investigations Consultant, 828-782-0613, lori.herrick@dhhs.nc.gov. or Natosha Lambeth, Natosha.lambeth@dhhs.nc.gov Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Not marked corrected in the state record
GS 110-91 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: LORI HERRICK Operation Type: Center Case Number: 0924-074A Visit Date: 9/10/2024 Number Present: 25 Completed Date: 9/10/2024 Age: From 0 To 4 Total Minutes: 145 Time In: 10:35 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Laura Borders, administrator, was on site. Ms. Borders accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Borders and Barbara Minder, owner. Limited monitoring of child care requirements occurred during today’s visit. The following violation was observed during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. On August 15, 16, 19, 20, 21, 23, 26, 27, 2024, one staff member was caring for seven one-year-old children. On August 20, 22, 23, 27, and September 4, 2024, one staff member was caring for ten two-year-old children. On August 21, and September 4, 2024, one staff member was caring for eleven two-year-old children. On September 3, 2024, one staff member was caring for six children ages infant through age one. On September 10, 2024, one staff member was caring for fifteen children ages three and four on the playground. GS 110-91(7);.0713(a-d) 316 Children under one year of age were not kept separate from children two years and older. On September 3, 2024, one staff member was caring for six children aged infant through age one on the playground. 10A NCAC 09 .0713(a)(5) 807 A safe indoor and outdoor environment was not provided for the children. On September 3, 2024, an eleven-month-old child consumed mulch while on the playground. On that occasion, a staff member failed to ensure a safe outdoor environment. 10A NCAC 09 .0601(a) Violations must be corrected immediately. Within one week, on or before, September 17, 2024, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Lori Herrick, Investigations Consultant, 828-782-0613, lori.herrick@dhhs.nc.gov. You may contact me at Lori Herrick, Investigations Consultant, 828-782-0613, lori.herrick@dhhs.nc.gov. or Natosha Lambeth, Natosha.lambeth@dhhs.nc.gov Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Not marked corrected in the state record
10A NCAC 09 .0304 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: FARRAN RHYNE Operation Type: Center Case Number: Visit Date: 8/22/2024 Number Present: 30 Completed Date: 8/22/2024 Age: From 0 To 5 Total Minutes: 220 Time In: 01:50 PM Time Out: 05:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with all applicable child care requirements for a routine unannounced visit. Upon arrival you, Barbara Borders, Owner, and Laura Borders, Administrator, assisted me with the visit. The North Carolina Secretary of State website was viewed on August 9, 2024, and your business, Higher Learning Child Care Academy Inc. is active and in good standing. If you decide to sell your business, then you must notify me, Farran Rhyne, at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. Your program operates with a five (5) star rated license issued on July 19, 2023, earning six (6) points in staff education, six (6) points in program standards, and one (1) quality point. The license was posted, and the permit restrictions were in compliance including: 1st shift, 2nd shift, meets enhanced ratios, and meets enhanced space. You stated there are no children enrolled on 2nd shift. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. Staff and children were observed during naptime. Inspections/Drills: The last fire inspection was completed on March 1, 2023. The last sanitation inspection was completed on April 10, 2024. A “superior” classification was issued with zero (0) demerits noted on the grade card. The last monthly fire drill was completed on July 26, 2024 at 11:00am. The last emergency drill was a Shelter-in-Place completed on July 26, 2024 at 10:00am. The last playground inspection was completed on July 24, 2024. The Emergency Preparedness Plan on file was completed on March 8, 2018. Lead Testing: The last lead water test was completed on June 29, 2021. Files Reviewed: Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training, and Criminal Background Checks. Two (2) new staff members have been hired since the last visit. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on March 1, 2023. The fire inspection needed to be completed by March 1, 2024. 10A NCAC 09 .0304(a) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The last recorded Emergency Preparedness and Response Plan update was on March 8, 2018. An Emergency Preparedness and Response Plan update needed to be completed by March 8, 2019, and reviewed annually or when information in the plan changes, to ensure all information is current. .0607(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff member employed on June 24, 2024, did not have a signed acknowledgement form for the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and available for review. .0608(d)(1-4) Technical Assistance regarding the violations observed: Emergency Preparedness and Response Plan: I discussed with you the child care requirements for maintaining your program’s Emergency Preparedness and Response Plan. I suggested you create a calendar reminder to alert you to time sensitive tasks. Fire Inspection: I discussed with you the child care requirements for obtaining an annual fire inspection. I suggested you create a calendar reminder to alert you to notify the local fire inspector when it is time for your program’s annual fire inspection. Staff Records: I discussed with you reviewing all staff files to ensure the required documentation is on file and available for review. I suggested creating an Excel spreadsheet to track staff records and ensure documents are completed by the required date. This was corrected during the visit. Consultation: Lead Testing: I reviewed with you the new child care rule for lead testing that went into effect on January 1, 2024. I also discussed with you that I had checked the Clean Water for Kids website and that your program has not completed the lead water testing required to be completed every 3 years. Your program has also not completed the lead-based paint and asbestos testing. Please visit http://www.cleanwaterforuskids.org/carolina today to complete your lead water testing and enroll and register in the lead-based paint and asbestos testing. EPR Help Request You stated you are still having issues with accessing the facility’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access to the portal. I provided you with the information to obtain access. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: •Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location Resuming Star Rated License Reassessment Information: For more information, please visit the DCDEE website under the providers tab. You will then scroll to Licensing tab, scroll to the Star Rated License tab, and then click on to the Resuming Star Rated License tab. The link is https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. Reminders & Resources: Under rule 15A NCAC 18A .2816, child care centers are required to complete lead water testing every three (3) years. Your lead water test was due by June 29, 2024. You must complete on-going health and safety trainings every five years. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to maintain at least a 75% compliance history for each 18-month period. Any violation(s) documented may impact the compliance history. Repeated violations or violations left unresolved may lead to an administrative action. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. For natural learning environment resources, consider using The Green Desk that is provided by the Natural Learning Initiative. The Green Desk contains numerous resources meant to improve outdoor learning environments and promote health, natural child development, physical activity, and nature-based learning. To access this page, Go to www.naturalearning.org, hover on the link for ‘resources’, click on the link for ‘The Green Desk’. Compliance History: The program’s compliance history was eighty-five percent (85%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by September 5, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: FARRAN RHYNE Operation Type: Center Case Number: Visit Date: 8/22/2024 Number Present: 30 Completed Date: 8/22/2024 Age: From 0 To 5 Total Minutes: 220 Time In: 01:50 PM Time Out: 05:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with all applicable child care requirements for a routine unannounced visit. Upon arrival you, Barbara Borders, Owner, and Laura Borders, Administrator, assisted me with the visit. The North Carolina Secretary of State website was viewed on August 9, 2024, and your business, Higher Learning Child Care Academy Inc. is active and in good standing. If you decide to sell your business, then you must notify me, Farran Rhyne, at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. Your program operates with a five (5) star rated license issued on July 19, 2023, earning six (6) points in staff education, six (6) points in program standards, and one (1) quality point. The license was posted, and the permit restrictions were in compliance including: 1st shift, 2nd shift, meets enhanced ratios, and meets enhanced space. You stated there are no children enrolled on 2nd shift. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. Staff and children were observed during naptime. Inspections/Drills: The last fire inspection was completed on March 1, 2023. The last sanitation inspection was completed on April 10, 2024. A “superior” classification was issued with zero (0) demerits noted on the grade card. The last monthly fire drill was completed on July 26, 2024 at 11:00am. The last emergency drill was a Shelter-in-Place completed on July 26, 2024 at 10:00am. The last playground inspection was completed on July 24, 2024. The Emergency Preparedness Plan on file was completed on March 8, 2018. Lead Testing: The last lead water test was completed on June 29, 2021. Files Reviewed: Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training, and Criminal Background Checks. Two (2) new staff members have been hired since the last visit. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on March 1, 2023. The fire inspection needed to be completed by March 1, 2024. 10A NCAC 09 .0304(a) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The last recorded Emergency Preparedness and Response Plan update was on March 8, 2018. An Emergency Preparedness and Response Plan update needed to be completed by March 8, 2019, and reviewed annually or when information in the plan changes, to ensure all information is current. .0607(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff member employed on June 24, 2024, did not have a signed acknowledgement form for the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and available for review. .0608(d)(1-4) Technical Assistance regarding the violations observed: Emergency Preparedness and Response Plan: I discussed with you the child care requirements for maintaining your program’s Emergency Preparedness and Response Plan. I suggested you create a calendar reminder to alert you to time sensitive tasks. Fire Inspection: I discussed with you the child care requirements for obtaining an annual fire inspection. I suggested you create a calendar reminder to alert you to notify the local fire inspector when it is time for your program’s annual fire inspection. Staff Records: I discussed with you reviewing all staff files to ensure the required documentation is on file and available for review. I suggested creating an Excel spreadsheet to track staff records and ensure documents are completed by the required date. This was corrected during the visit. Consultation: Lead Testing: I reviewed with you the new child care rule for lead testing that went into effect on January 1, 2024. I also discussed with you that I had checked the Clean Water for Kids website and that your program has not completed the lead water testing required to be completed every 3 years. Your program has also not completed the lead-based paint and asbestos testing. Please visit http://www.cleanwaterforuskids.org/carolina today to complete your lead water testing and enroll and register in the lead-based paint and asbestos testing. EPR Help Request You stated you are still having issues with accessing the facility’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access to the portal. I provided you with the information to obtain access. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: •Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location Resuming Star Rated License Reassessment Information: For more information, please visit the DCDEE website under the providers tab. You will then scroll to Licensing tab, scroll to the Star Rated License tab, and then click on to the Resuming Star Rated License tab. The link is https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. Reminders & Resources: Under rule 15A NCAC 18A .2816, child care centers are required to complete lead water testing every three (3) years. Your lead water test was due by June 29, 2024. You must complete on-going health and safety trainings every five years. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to maintain at least a 75% compliance history for each 18-month period. Any violation(s) documented may impact the compliance history. Repeated violations or violations left unresolved may lead to an administrative action. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. For natural learning environment resources, consider using The Green Desk that is provided by the Natural Learning Initiative. The Green Desk contains numerous resources meant to improve outdoor learning environments and promote health, natural child development, physical activity, and nature-based learning. To access this page, Go to www.naturalearning.org, hover on the link for ‘resources’, click on the link for ‘The Green Desk’. Compliance History: The program’s compliance history was eighty-five percent (85%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by September 5, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: FARRAN RHYNE Operation Type: Center Case Number: Visit Date: 8/22/2024 Number Present: 30 Completed Date: 8/22/2024 Age: From 0 To 5 Total Minutes: 220 Time In: 01:50 PM Time Out: 05:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with all applicable child care requirements for a routine unannounced visit. Upon arrival you, Barbara Borders, Owner, and Laura Borders, Administrator, assisted me with the visit. The North Carolina Secretary of State website was viewed on August 9, 2024, and your business, Higher Learning Child Care Academy Inc. is active and in good standing. If you decide to sell your business, then you must notify me, Farran Rhyne, at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. Your program operates with a five (5) star rated license issued on July 19, 2023, earning six (6) points in staff education, six (6) points in program standards, and one (1) quality point. The license was posted, and the permit restrictions were in compliance including: 1st shift, 2nd shift, meets enhanced ratios, and meets enhanced space. You stated there are no children enrolled on 2nd shift. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. Staff and children were observed during naptime. Inspections/Drills: The last fire inspection was completed on March 1, 2023. The last sanitation inspection was completed on April 10, 2024. A “superior” classification was issued with zero (0) demerits noted on the grade card. The last monthly fire drill was completed on July 26, 2024 at 11:00am. The last emergency drill was a Shelter-in-Place completed on July 26, 2024 at 10:00am. The last playground inspection was completed on July 24, 2024. The Emergency Preparedness Plan on file was completed on March 8, 2018. Lead Testing: The last lead water test was completed on June 29, 2021. Files Reviewed: Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training, and Criminal Background Checks. Two (2) new staff members have been hired since the last visit. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on March 1, 2023. The fire inspection needed to be completed by March 1, 2024. 10A NCAC 09 .0304(a) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The last recorded Emergency Preparedness and Response Plan update was on March 8, 2018. An Emergency Preparedness and Response Plan update needed to be completed by March 8, 2019, and reviewed annually or when information in the plan changes, to ensure all information is current. .0607(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff member employed on June 24, 2024, did not have a signed acknowledgement form for the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and available for review. .0608(d)(1-4) Technical Assistance regarding the violations observed: Emergency Preparedness and Response Plan: I discussed with you the child care requirements for maintaining your program’s Emergency Preparedness and Response Plan. I suggested you create a calendar reminder to alert you to time sensitive tasks. Fire Inspection: I discussed with you the child care requirements for obtaining an annual fire inspection. I suggested you create a calendar reminder to alert you to notify the local fire inspector when it is time for your program’s annual fire inspection. Staff Records: I discussed with you reviewing all staff files to ensure the required documentation is on file and available for review. I suggested creating an Excel spreadsheet to track staff records and ensure documents are completed by the required date. This was corrected during the visit. Consultation: Lead Testing: I reviewed with you the new child care rule for lead testing that went into effect on January 1, 2024. I also discussed with you that I had checked the Clean Water for Kids website and that your program has not completed the lead water testing required to be completed every 3 years. Your program has also not completed the lead-based paint and asbestos testing. Please visit http://www.cleanwaterforuskids.org/carolina today to complete your lead water testing and enroll and register in the lead-based paint and asbestos testing. EPR Help Request You stated you are still having issues with accessing the facility’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access to the portal. I provided you with the information to obtain access. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: •Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location Resuming Star Rated License Reassessment Information: For more information, please visit the DCDEE website under the providers tab. You will then scroll to Licensing tab, scroll to the Star Rated License tab, and then click on to the Resuming Star Rated License tab. The link is https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. Reminders & Resources: Under rule 15A NCAC 18A .2816, child care centers are required to complete lead water testing every three (3) years. Your lead water test was due by June 29, 2024. You must complete on-going health and safety trainings every five years. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to maintain at least a 75% compliance history for each 18-month period. Any violation(s) documented may impact the compliance history. Repeated violations or violations left unresolved may lead to an administrative action. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. For natural learning environment resources, consider using The Green Desk that is provided by the Natural Learning Initiative. The Green Desk contains numerous resources meant to improve outdoor learning environments and promote health, natural child development, physical activity, and nature-based learning. To access this page, Go to www.naturalearning.org, hover on the link for ‘resources’, click on the link for ‘The Green Desk’. Compliance History: The program’s compliance history was eighty-five percent (85%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by September 5, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0803 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: JENNIFER HILL Operation Type: Center Case Number: 0424-191A Visit Date: 4/17/2024 Number Present: 40 Completed Date: 4/17/2024 Age: From 0 To 5 Total Minutes: 180 Time In: 11:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Barbara Borders, owner, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Barbara Borders, Laura Borders, director, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In April 2024, one staff member cared for six children under twelve months of age for thirty minutes. GS 110-91(7);.0713(a-d) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Staff administered medication without signed permission form from children’s caregivers. 10A NCAC 09 .0803(1)(a & b) You may contact me at Jennifer Hill, Investigations Consultant, 828-358-5387, Jennifer.Hill@dhhs.nc.gov or Natosha Lambeth, Western Investigations Team Supervisor, Natosha.Lambeth@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
GS 110-91 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: JENNIFER HILL Operation Type: Center Case Number: 0424-191A Visit Date: 4/17/2024 Number Present: 40 Completed Date: 4/17/2024 Age: From 0 To 5 Total Minutes: 180 Time In: 11:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Barbara Borders, owner, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Barbara Borders, Laura Borders, director, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In April 2024, one staff member cared for six children under twelve months of age for thirty minutes. GS 110-91(7);.0713(a-d) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Staff administered medication without signed permission form from children’s caregivers. 10A NCAC 09 .0803(1)(a & b) You may contact me at Jennifer Hill, Investigations Consultant, 828-358-5387, Jennifer.Hill@dhhs.nc.gov or Natosha Lambeth, Western Investigations Team Supervisor, Natosha.Lambeth@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0604 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 2/14/2024 Number Present: 42 Completed Date: 2/14/2024 Age: From 0 To 5 Total Minutes: 295 Time In: 09:30 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements including health and safety requirements. Farran Rhyne, Child Care Consultant, assisted me with today's visit. Barbara Borders, Owner, and Laura Borders, Administrator, assisted with today's visit. The Secretary of State website was checked on February 13, 2024, and your business Higher Learning Child Care Academy, Inc., is listed as suspended as of December 19, 2023. Babara Borders, Owner, stated she was aware of the North Carolina Department of Revenue Suspension status, and has submitted the required documents to the North Carolina Department of Revenue to resolve this matter. The facility currently operates with a 5-star rated license issued on July 19, 2023, earning six (6) points in staff education, six (6) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, 2nd shift, enhanced ratios, and meets enhanced space. No children were enrolled on 2nd shift. During today’s visit, the children were observed engaging in teacher directed activities, indoor and outdoor free play, bottle feeding, naptime, and table toys. Inspections/Emergency Drills: Fire Inspection: The last fire inspection was completed on March 1, 2023. Sanitation Inspection: The last sanitation inspection was completed on October 3, 2023. A “superior” classification was issued with four (4) demerits noted on the grade card. Emergency Drills/Playground Inspections: The last shelter in place drill was completed on January 8, 2024, at 9:00am and recorded. The last playground inspection was completed on December 18, 2023. The last fire drill was completed on January 8, 2024, at 10:51am and recorded. A complete walkthrough of licensed indoor and outdoor spaces was conducted. A checklist was used to note the requirements I monitored today. Files Reviewed: Children’s files, program files, and staff files were monitored today. Six (6) children's files were reviewed during today’s visit. One (1) staff file was reviewed, and five (5) new staff files were reviewed today. I discussed the Staff and Training Worksheet and the Children’s Record form with you today. Both forms were completed and verified during the visit. The following violations were observed during the visit today. I discussed these violations with you in detail at the end of the visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #1, an outlet located next to the exit door did not have outlet safety covers in one of the outlet plug. This area was accessible to children. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #5, a tube of Crest Pro Health Toothpaste, with a written warning, such as keep out of reach of children, was stored in a child’s cubbie and accessible to children. In Space #6, Bic Cover It Correction Fluid, with a written warning, such as keep out of reach of children was stored in a drawer next to the sink and accessible to children. .2820(b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspection form for January 2024 was not documented and available for review. .0605(q) 1106 Each adult and child was not restrained by appropriate individual belt/device. In the van used for transportation of children, three children’s booster seats were not in good repair and were missing seat covers and manufacturer information. GS 110-91(13) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child enrolled on October 30, 2023, did not have on file available for review their immunization record. 10A NCAC 09 .0302(d)(2) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member employed on September 19, 2022, documentation available for review of completing the Recognizing and Responding to Suspicions of Child Maltreatment was dated February 21, 2023. The required training needed to be completed by December 19, 2022. .1102(g) The following Technical Assistance regarding the violations observed during today’s visit was provided: Documentation of Training (Recognizing and Responding to Suspicions of Child Maltreatment): We discussed reviewing all staff files to ensure the required training documentation is on file and available for review by the required due date. I suggested creating a calendar of when staff need to complete trainings and/or highlight on the staff file checklist when specific training must be completed. -Hazardous Materials Hazardous materials with multiple warnings, such as keep out of reach of children must be kept in locked storage. I suggested reviewing with staff the procedure of locking storage closets with hazardous materials stored inside. Children’s Immunization Documentation: As a reminder all children’s immunization records are required to be on file within thirty (30) days of a child’s enrollment. I suggested reviewing your policy on when immunization records are due and create a reminder system to ensure these records are received within thirty (30) days of a child’s enrollment. Playground Inspections As a reminder, playground inspection forms must be completed monthly and kept on file and be available for review. -Daily Indoor Safety Checks We discussed conducting daily safety checks of the indoor environment to ensure all safety requirements are met. -Child Passenger Restraints We discussed and reviewed child passenger restraints used when transporting children must be in good repair and manufacturer information must be available for review. Compliance History: You must maintain at least 75% Compliance History for each 18-month period as required. Prior to today’s visit your compliance history was ninety-two percent (92%). Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to a recommended administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by February 28, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Tiffani Sims PO Box 185 Glen Alpine, NC 28628 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation: -We discussed the possibility of the Division of Child Development and Early Education taking an administrative action per child care rule 10A NCAC .09 .2206. I reviewed the rule with you. Please provide me with additional information by Friday, February 16, 2024, to confirm compliance. I provided you with a copy of the 10A NCAC 09 .2206 SUSPENSION child care rule reference. 10A NCAC 09 .2206 SUSPENSION A suspension of a license or suspension of a notice of compliance may be issued to an operator in accordance with the factors listed in 10A NCAC 09 .2201(b) for a time period not to exceed one year for the following reasons: (1) the operator of the child care facility is a corporate entity that has been placed under revenue suspension by the North Carolina Secretary of State; -Resuming Star Rated License Reassessment Information I shared information concerning resuming the star rated license reassessment. Higher Learning Child Care Academy, Inc. is in cohort #1 for resuming the star rated license reassessment. Your child care program’s prep year will begin on July 1, 2023, through June 30, 2024. Your child care program’s reassessment year will begin on July 1, 2024, through June 30, 2025. For more information, please visit the DCDEE website under the providers tab. You will then scroll to the Licensing tab, scroll to the Star Rated License tab, and then click on to the Resuming Star Rated License tab. The link is https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License EPR Help Request We discussed your issue of accessing the facilitiy’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access. I provided you will information. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location -COVID-19 Information and Resources: I shared information and resources about COVID-19 vaccines, visit MySpot.nc.gov, call the CDC-INFO Contact Center at 800-CDC-INFO, or visit ncdhhs.gov/LHD to contact a local health department. Read the CDC’s full statement about recommending the updated COVID-19 vaccine for the fall/winter virus season. Info/Guidance for Educators & Child Care Providers Link: https://covid19.ncdhhs.gov/guidance-for-educators-and-child-care-providers Current Guidance for COVID-19 Protection – link below https://www.cdc.gov/coronavirus/2019-ncov/community/schools-childcare/index.html Baby Talk: Resources to Support the People Who Work with Infants and Toddlers I shared the flyer with information and resources to support the child care staff who work with infants and toddlers. - Fire Inspection As a reminder, your next fire inspection is due by March 1, 2024. I recommend contacting the Fire Marshall’s office as soon as possible before your fire inspection is due to let them know your fire inspection is due soon. Please send me a copy of the completed fire inspection form within seven calendar days. -On-going Trainings: Please visit Moodle on the DCDEE website to obtain necessary on-going training hours as required annually. -How to Access Health and Safety Training on DCDEE Moodle I have provided information and on how to access CCDF Health and Safety in Child Care or Medication in Child Care trainings on Moodle: 1.If you can log into Moodle with your MyNCID but need support with completing CCDF Health and Safety in Child Care or Medication in Child Care training, use this contact form: healthychildcare.unc.edu/contact-us-form If you cannot log into Moodle, try visiting https://myncid.nc.gov/ for technical support unlocking or resetting your NCID password. 2.If you still cannot access Moodle, one alternative to completing the CCDF Health and Safety in Child Care Trainings or Medication in Child Care training on Moodle is to contact a primary Child Care Health Consultant (CCHC) for training options: healthychildcare.unc.edu/find-a-cchc. However, while CCHCs have the ability to provide CCDF trainings equivalent to what is available in Moodle, their capacity is dependent on their current working priorities. -Challenging Behaviors Helpline by Healthy Social Behavior Project The Healthy Social Behavior Project is offering technical assistance with challenging behaviors to programs. Please see the link below for more information. I shared the flier with you with information on the Challenging Behaviors Helpline. Website Link: https://www.childcareresourcesinc.org/challenging-behaviors-helpline To speak to a Healthy Social Behavior Specialist, please contact the helpline at 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. DCDEE Updates: What’s New Tab Please continue to visit DCDEE’s website to get the latest COVID-19 information for child care at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If I can be of assistance in the future, or if you have any questions about this visit, please feel free to contact me at Tiffani Sims; PO Box 185, Glen Alpine, NC 28628; (828) 417-1648; tiffani.sims@dhhs.nc.gov or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. Thank you for your time today. We appreciate all you are doing to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0302 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 2/14/2024 Number Present: 42 Completed Date: 2/14/2024 Age: From 0 To 5 Total Minutes: 295 Time In: 09:30 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements including health and safety requirements. Farran Rhyne, Child Care Consultant, assisted me with today's visit. Barbara Borders, Owner, and Laura Borders, Administrator, assisted with today's visit. The Secretary of State website was checked on February 13, 2024, and your business Higher Learning Child Care Academy, Inc., is listed as suspended as of December 19, 2023. Babara Borders, Owner, stated she was aware of the North Carolina Department of Revenue Suspension status, and has submitted the required documents to the North Carolina Department of Revenue to resolve this matter. The facility currently operates with a 5-star rated license issued on July 19, 2023, earning six (6) points in staff education, six (6) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, 2nd shift, enhanced ratios, and meets enhanced space. No children were enrolled on 2nd shift. During today’s visit, the children were observed engaging in teacher directed activities, indoor and outdoor free play, bottle feeding, naptime, and table toys. Inspections/Emergency Drills: Fire Inspection: The last fire inspection was completed on March 1, 2023. Sanitation Inspection: The last sanitation inspection was completed on October 3, 2023. A “superior” classification was issued with four (4) demerits noted on the grade card. Emergency Drills/Playground Inspections: The last shelter in place drill was completed on January 8, 2024, at 9:00am and recorded. The last playground inspection was completed on December 18, 2023. The last fire drill was completed on January 8, 2024, at 10:51am and recorded. A complete walkthrough of licensed indoor and outdoor spaces was conducted. A checklist was used to note the requirements I monitored today. Files Reviewed: Children’s files, program files, and staff files were monitored today. Six (6) children's files were reviewed during today’s visit. One (1) staff file was reviewed, and five (5) new staff files were reviewed today. I discussed the Staff and Training Worksheet and the Children’s Record form with you today. Both forms were completed and verified during the visit. The following violations were observed during the visit today. I discussed these violations with you in detail at the end of the visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #1, an outlet located next to the exit door did not have outlet safety covers in one of the outlet plug. This area was accessible to children. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #5, a tube of Crest Pro Health Toothpaste, with a written warning, such as keep out of reach of children, was stored in a child’s cubbie and accessible to children. In Space #6, Bic Cover It Correction Fluid, with a written warning, such as keep out of reach of children was stored in a drawer next to the sink and accessible to children. .2820(b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspection form for January 2024 was not documented and available for review. .0605(q) 1106 Each adult and child was not restrained by appropriate individual belt/device. In the van used for transportation of children, three children’s booster seats were not in good repair and were missing seat covers and manufacturer information. GS 110-91(13) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child enrolled on October 30, 2023, did not have on file available for review their immunization record. 10A NCAC 09 .0302(d)(2) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member employed on September 19, 2022, documentation available for review of completing the Recognizing and Responding to Suspicions of Child Maltreatment was dated February 21, 2023. The required training needed to be completed by December 19, 2022. .1102(g) The following Technical Assistance regarding the violations observed during today’s visit was provided: Documentation of Training (Recognizing and Responding to Suspicions of Child Maltreatment): We discussed reviewing all staff files to ensure the required training documentation is on file and available for review by the required due date. I suggested creating a calendar of when staff need to complete trainings and/or highlight on the staff file checklist when specific training must be completed. -Hazardous Materials Hazardous materials with multiple warnings, such as keep out of reach of children must be kept in locked storage. I suggested reviewing with staff the procedure of locking storage closets with hazardous materials stored inside. Children’s Immunization Documentation: As a reminder all children’s immunization records are required to be on file within thirty (30) days of a child’s enrollment. I suggested reviewing your policy on when immunization records are due and create a reminder system to ensure these records are received within thirty (30) days of a child’s enrollment. Playground Inspections As a reminder, playground inspection forms must be completed monthly and kept on file and be available for review. -Daily Indoor Safety Checks We discussed conducting daily safety checks of the indoor environment to ensure all safety requirements are met. -Child Passenger Restraints We discussed and reviewed child passenger restraints used when transporting children must be in good repair and manufacturer information must be available for review. Compliance History: You must maintain at least 75% Compliance History for each 18-month period as required. Prior to today’s visit your compliance history was ninety-two percent (92%). Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to a recommended administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by February 28, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Tiffani Sims PO Box 185 Glen Alpine, NC 28628 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation: -We discussed the possibility of the Division of Child Development and Early Education taking an administrative action per child care rule 10A NCAC .09 .2206. I reviewed the rule with you. Please provide me with additional information by Friday, February 16, 2024, to confirm compliance. I provided you with a copy of the 10A NCAC 09 .2206 SUSPENSION child care rule reference. 10A NCAC 09 .2206 SUSPENSION A suspension of a license or suspension of a notice of compliance may be issued to an operator in accordance with the factors listed in 10A NCAC 09 .2201(b) for a time period not to exceed one year for the following reasons: (1) the operator of the child care facility is a corporate entity that has been placed under revenue suspension by the North Carolina Secretary of State; -Resuming Star Rated License Reassessment Information I shared information concerning resuming the star rated license reassessment. Higher Learning Child Care Academy, Inc. is in cohort #1 for resuming the star rated license reassessment. Your child care program’s prep year will begin on July 1, 2023, through June 30, 2024. Your child care program’s reassessment year will begin on July 1, 2024, through June 30, 2025. For more information, please visit the DCDEE website under the providers tab. You will then scroll to the Licensing tab, scroll to the Star Rated License tab, and then click on to the Resuming Star Rated License tab. The link is https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License EPR Help Request We discussed your issue of accessing the facilitiy’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access. I provided you will information. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location -COVID-19 Information and Resources: I shared information and resources about COVID-19 vaccines, visit MySpot.nc.gov, call the CDC-INFO Contact Center at 800-CDC-INFO, or visit ncdhhs.gov/LHD to contact a local health department. Read the CDC’s full statement about recommending the updated COVID-19 vaccine for the fall/winter virus season. Info/Guidance for Educators & Child Care Providers Link: https://covid19.ncdhhs.gov/guidance-for-educators-and-child-care-providers Current Guidance for COVID-19 Protection – link below https://www.cdc.gov/coronavirus/2019-ncov/community/schools-childcare/index.html Baby Talk: Resources to Support the People Who Work with Infants and Toddlers I shared the flyer with information and resources to support the child care staff who work with infants and toddlers. - Fire Inspection As a reminder, your next fire inspection is due by March 1, 2024. I recommend contacting the Fire Marshall’s office as soon as possible before your fire inspection is due to let them know your fire inspection is due soon. Please send me a copy of the completed fire inspection form within seven calendar days. -On-going Trainings: Please visit Moodle on the DCDEE website to obtain necessary on-going training hours as required annually. -How to Access Health and Safety Training on DCDEE Moodle I have provided information and on how to access CCDF Health and Safety in Child Care or Medication in Child Care trainings on Moodle: 1.If you can log into Moodle with your MyNCID but need support with completing CCDF Health and Safety in Child Care or Medication in Child Care training, use this contact form: healthychildcare.unc.edu/contact-us-form If you cannot log into Moodle, try visiting https://myncid.nc.gov/ for technical support unlocking or resetting your NCID password. 2.If you still cannot access Moodle, one alternative to completing the CCDF Health and Safety in Child Care Trainings or Medication in Child Care training on Moodle is to contact a primary Child Care Health Consultant (CCHC) for training options: healthychildcare.unc.edu/find-a-cchc. However, while CCHCs have the ability to provide CCDF trainings equivalent to what is available in Moodle, their capacity is dependent on their current working priorities. -Challenging Behaviors Helpline by Healthy Social Behavior Project The Healthy Social Behavior Project is offering technical assistance with challenging behaviors to programs. Please see the link below for more information. I shared the flier with you with information on the Challenging Behaviors Helpline. Website Link: https://www.childcareresourcesinc.org/challenging-behaviors-helpline To speak to a Healthy Social Behavior Specialist, please contact the helpline at 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. DCDEE Updates: What’s New Tab Please continue to visit DCDEE’s website to get the latest COVID-19 information for child care at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If I can be of assistance in the future, or if you have any questions about this visit, please feel free to contact me at Tiffani Sims; PO Box 185, Glen Alpine, NC 28628; (828) 417-1648; tiffani.sims@dhhs.nc.gov or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. Thank you for your time today. We appreciate all you are doing to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2201 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 2/14/2024 Number Present: 42 Completed Date: 2/14/2024 Age: From 0 To 5 Total Minutes: 295 Time In: 09:30 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements including health and safety requirements. Farran Rhyne, Child Care Consultant, assisted me with today's visit. Barbara Borders, Owner, and Laura Borders, Administrator, assisted with today's visit. The Secretary of State website was checked on February 13, 2024, and your business Higher Learning Child Care Academy, Inc., is listed as suspended as of December 19, 2023. Babara Borders, Owner, stated she was aware of the North Carolina Department of Revenue Suspension status, and has submitted the required documents to the North Carolina Department of Revenue to resolve this matter. The facility currently operates with a 5-star rated license issued on July 19, 2023, earning six (6) points in staff education, six (6) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, 2nd shift, enhanced ratios, and meets enhanced space. No children were enrolled on 2nd shift. During today’s visit, the children were observed engaging in teacher directed activities, indoor and outdoor free play, bottle feeding, naptime, and table toys. Inspections/Emergency Drills: Fire Inspection: The last fire inspection was completed on March 1, 2023. Sanitation Inspection: The last sanitation inspection was completed on October 3, 2023. A “superior” classification was issued with four (4) demerits noted on the grade card. Emergency Drills/Playground Inspections: The last shelter in place drill was completed on January 8, 2024, at 9:00am and recorded. The last playground inspection was completed on December 18, 2023. The last fire drill was completed on January 8, 2024, at 10:51am and recorded. A complete walkthrough of licensed indoor and outdoor spaces was conducted. A checklist was used to note the requirements I monitored today. Files Reviewed: Children’s files, program files, and staff files were monitored today. Six (6) children's files were reviewed during today’s visit. One (1) staff file was reviewed, and five (5) new staff files were reviewed today. I discussed the Staff and Training Worksheet and the Children’s Record form with you today. Both forms were completed and verified during the visit. The following violations were observed during the visit today. I discussed these violations with you in detail at the end of the visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #1, an outlet located next to the exit door did not have outlet safety covers in one of the outlet plug. This area was accessible to children. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #5, a tube of Crest Pro Health Toothpaste, with a written warning, such as keep out of reach of children, was stored in a child’s cubbie and accessible to children. In Space #6, Bic Cover It Correction Fluid, with a written warning, such as keep out of reach of children was stored in a drawer next to the sink and accessible to children. .2820(b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspection form for January 2024 was not documented and available for review. .0605(q) 1106 Each adult and child was not restrained by appropriate individual belt/device. In the van used for transportation of children, three children’s booster seats were not in good repair and were missing seat covers and manufacturer information. GS 110-91(13) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child enrolled on October 30, 2023, did not have on file available for review their immunization record. 10A NCAC 09 .0302(d)(2) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member employed on September 19, 2022, documentation available for review of completing the Recognizing and Responding to Suspicions of Child Maltreatment was dated February 21, 2023. The required training needed to be completed by December 19, 2022. .1102(g) The following Technical Assistance regarding the violations observed during today’s visit was provided: Documentation of Training (Recognizing and Responding to Suspicions of Child Maltreatment): We discussed reviewing all staff files to ensure the required training documentation is on file and available for review by the required due date. I suggested creating a calendar of when staff need to complete trainings and/or highlight on the staff file checklist when specific training must be completed. -Hazardous Materials Hazardous materials with multiple warnings, such as keep out of reach of children must be kept in locked storage. I suggested reviewing with staff the procedure of locking storage closets with hazardous materials stored inside. Children’s Immunization Documentation: As a reminder all children’s immunization records are required to be on file within thirty (30) days of a child’s enrollment. I suggested reviewing your policy on when immunization records are due and create a reminder system to ensure these records are received within thirty (30) days of a child’s enrollment. Playground Inspections As a reminder, playground inspection forms must be completed monthly and kept on file and be available for review. -Daily Indoor Safety Checks We discussed conducting daily safety checks of the indoor environment to ensure all safety requirements are met. -Child Passenger Restraints We discussed and reviewed child passenger restraints used when transporting children must be in good repair and manufacturer information must be available for review. Compliance History: You must maintain at least 75% Compliance History for each 18-month period as required. Prior to today’s visit your compliance history was ninety-two percent (92%). Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to a recommended administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by February 28, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Tiffani Sims PO Box 185 Glen Alpine, NC 28628 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation: -We discussed the possibility of the Division of Child Development and Early Education taking an administrative action per child care rule 10A NCAC .09 .2206. I reviewed the rule with you. Please provide me with additional information by Friday, February 16, 2024, to confirm compliance. I provided you with a copy of the 10A NCAC 09 .2206 SUSPENSION child care rule reference. 10A NCAC 09 .2206 SUSPENSION A suspension of a license or suspension of a notice of compliance may be issued to an operator in accordance with the factors listed in 10A NCAC 09 .2201(b) for a time period not to exceed one year for the following reasons: (1) the operator of the child care facility is a corporate entity that has been placed under revenue suspension by the North Carolina Secretary of State; -Resuming Star Rated License Reassessment Information I shared information concerning resuming the star rated license reassessment. Higher Learning Child Care Academy, Inc. is in cohort #1 for resuming the star rated license reassessment. Your child care program’s prep year will begin on July 1, 2023, through June 30, 2024. Your child care program’s reassessment year will begin on July 1, 2024, through June 30, 2025. For more information, please visit the DCDEE website under the providers tab. You will then scroll to the Licensing tab, scroll to the Star Rated License tab, and then click on to the Resuming Star Rated License tab. The link is https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License EPR Help Request We discussed your issue of accessing the facilitiy’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access. I provided you will information. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location -COVID-19 Information and Resources: I shared information and resources about COVID-19 vaccines, visit MySpot.nc.gov, call the CDC-INFO Contact Center at 800-CDC-INFO, or visit ncdhhs.gov/LHD to contact a local health department. Read the CDC’s full statement about recommending the updated COVID-19 vaccine for the fall/winter virus season. Info/Guidance for Educators & Child Care Providers Link: https://covid19.ncdhhs.gov/guidance-for-educators-and-child-care-providers Current Guidance for COVID-19 Protection – link below https://www.cdc.gov/coronavirus/2019-ncov/community/schools-childcare/index.html Baby Talk: Resources to Support the People Who Work with Infants and Toddlers I shared the flyer with information and resources to support the child care staff who work with infants and toddlers. - Fire Inspection As a reminder, your next fire inspection is due by March 1, 2024. I recommend contacting the Fire Marshall’s office as soon as possible before your fire inspection is due to let them know your fire inspection is due soon. Please send me a copy of the completed fire inspection form within seven calendar days. -On-going Trainings: Please visit Moodle on the DCDEE website to obtain necessary on-going training hours as required annually. -How to Access Health and Safety Training on DCDEE Moodle I have provided information and on how to access CCDF Health and Safety in Child Care or Medication in Child Care trainings on Moodle: 1.If you can log into Moodle with your MyNCID but need support with completing CCDF Health and Safety in Child Care or Medication in Child Care training, use this contact form: healthychildcare.unc.edu/contact-us-form If you cannot log into Moodle, try visiting https://myncid.nc.gov/ for technical support unlocking or resetting your NCID password. 2.If you still cannot access Moodle, one alternative to completing the CCDF Health and Safety in Child Care Trainings or Medication in Child Care training on Moodle is to contact a primary Child Care Health Consultant (CCHC) for training options: healthychildcare.unc.edu/find-a-cchc. However, while CCHCs have the ability to provide CCDF trainings equivalent to what is available in Moodle, their capacity is dependent on their current working priorities. -Challenging Behaviors Helpline by Healthy Social Behavior Project The Healthy Social Behavior Project is offering technical assistance with challenging behaviors to programs. Please see the link below for more information. I shared the flier with you with information on the Challenging Behaviors Helpline. Website Link: https://www.childcareresourcesinc.org/challenging-behaviors-helpline To speak to a Healthy Social Behavior Specialist, please contact the helpline at 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. DCDEE Updates: What’s New Tab Please continue to visit DCDEE’s website to get the latest COVID-19 information for child care at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If I can be of assistance in the future, or if you have any questions about this visit, please feel free to contact me at Tiffani Sims; PO Box 185, Glen Alpine, NC 28628; (828) 417-1648; tiffani.sims@dhhs.nc.gov or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. Thank you for your time today. We appreciate all you are doing to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2206 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 2/14/2024 Number Present: 42 Completed Date: 2/14/2024 Age: From 0 To 5 Total Minutes: 295 Time In: 09:30 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements including health and safety requirements. Farran Rhyne, Child Care Consultant, assisted me with today's visit. Barbara Borders, Owner, and Laura Borders, Administrator, assisted with today's visit. The Secretary of State website was checked on February 13, 2024, and your business Higher Learning Child Care Academy, Inc., is listed as suspended as of December 19, 2023. Babara Borders, Owner, stated she was aware of the North Carolina Department of Revenue Suspension status, and has submitted the required documents to the North Carolina Department of Revenue to resolve this matter. The facility currently operates with a 5-star rated license issued on July 19, 2023, earning six (6) points in staff education, six (6) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, 2nd shift, enhanced ratios, and meets enhanced space. No children were enrolled on 2nd shift. During today’s visit, the children were observed engaging in teacher directed activities, indoor and outdoor free play, bottle feeding, naptime, and table toys. Inspections/Emergency Drills: Fire Inspection: The last fire inspection was completed on March 1, 2023. Sanitation Inspection: The last sanitation inspection was completed on October 3, 2023. A “superior” classification was issued with four (4) demerits noted on the grade card. Emergency Drills/Playground Inspections: The last shelter in place drill was completed on January 8, 2024, at 9:00am and recorded. The last playground inspection was completed on December 18, 2023. The last fire drill was completed on January 8, 2024, at 10:51am and recorded. A complete walkthrough of licensed indoor and outdoor spaces was conducted. A checklist was used to note the requirements I monitored today. Files Reviewed: Children’s files, program files, and staff files were monitored today. Six (6) children's files were reviewed during today’s visit. One (1) staff file was reviewed, and five (5) new staff files were reviewed today. I discussed the Staff and Training Worksheet and the Children’s Record form with you today. Both forms were completed and verified during the visit. The following violations were observed during the visit today. I discussed these violations with you in detail at the end of the visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #1, an outlet located next to the exit door did not have outlet safety covers in one of the outlet plug. This area was accessible to children. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #5, a tube of Crest Pro Health Toothpaste, with a written warning, such as keep out of reach of children, was stored in a child’s cubbie and accessible to children. In Space #6, Bic Cover It Correction Fluid, with a written warning, such as keep out of reach of children was stored in a drawer next to the sink and accessible to children. .2820(b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspection form for January 2024 was not documented and available for review. .0605(q) 1106 Each adult and child was not restrained by appropriate individual belt/device. In the van used for transportation of children, three children’s booster seats were not in good repair and were missing seat covers and manufacturer information. GS 110-91(13) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child enrolled on October 30, 2023, did not have on file available for review their immunization record. 10A NCAC 09 .0302(d)(2) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member employed on September 19, 2022, documentation available for review of completing the Recognizing and Responding to Suspicions of Child Maltreatment was dated February 21, 2023. The required training needed to be completed by December 19, 2022. .1102(g) The following Technical Assistance regarding the violations observed during today’s visit was provided: Documentation of Training (Recognizing and Responding to Suspicions of Child Maltreatment): We discussed reviewing all staff files to ensure the required training documentation is on file and available for review by the required due date. I suggested creating a calendar of when staff need to complete trainings and/or highlight on the staff file checklist when specific training must be completed. -Hazardous Materials Hazardous materials with multiple warnings, such as keep out of reach of children must be kept in locked storage. I suggested reviewing with staff the procedure of locking storage closets with hazardous materials stored inside. Children’s Immunization Documentation: As a reminder all children’s immunization records are required to be on file within thirty (30) days of a child’s enrollment. I suggested reviewing your policy on when immunization records are due and create a reminder system to ensure these records are received within thirty (30) days of a child’s enrollment. Playground Inspections As a reminder, playground inspection forms must be completed monthly and kept on file and be available for review. -Daily Indoor Safety Checks We discussed conducting daily safety checks of the indoor environment to ensure all safety requirements are met. -Child Passenger Restraints We discussed and reviewed child passenger restraints used when transporting children must be in good repair and manufacturer information must be available for review. Compliance History: You must maintain at least 75% Compliance History for each 18-month period as required. Prior to today’s visit your compliance history was ninety-two percent (92%). Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to a recommended administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by February 28, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Tiffani Sims PO Box 185 Glen Alpine, NC 28628 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation: -We discussed the possibility of the Division of Child Development and Early Education taking an administrative action per child care rule 10A NCAC .09 .2206. I reviewed the rule with you. Please provide me with additional information by Friday, February 16, 2024, to confirm compliance. I provided you with a copy of the 10A NCAC 09 .2206 SUSPENSION child care rule reference. 10A NCAC 09 .2206 SUSPENSION A suspension of a license or suspension of a notice of compliance may be issued to an operator in accordance with the factors listed in 10A NCAC 09 .2201(b) for a time period not to exceed one year for the following reasons: (1) the operator of the child care facility is a corporate entity that has been placed under revenue suspension by the North Carolina Secretary of State; -Resuming Star Rated License Reassessment Information I shared information concerning resuming the star rated license reassessment. Higher Learning Child Care Academy, Inc. is in cohort #1 for resuming the star rated license reassessment. Your child care program’s prep year will begin on July 1, 2023, through June 30, 2024. Your child care program’s reassessment year will begin on July 1, 2024, through June 30, 2025. For more information, please visit the DCDEE website under the providers tab. You will then scroll to the Licensing tab, scroll to the Star Rated License tab, and then click on to the Resuming Star Rated License tab. The link is https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License EPR Help Request We discussed your issue of accessing the facilitiy’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access. I provided you will information. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location -COVID-19 Information and Resources: I shared information and resources about COVID-19 vaccines, visit MySpot.nc.gov, call the CDC-INFO Contact Center at 800-CDC-INFO, or visit ncdhhs.gov/LHD to contact a local health department. Read the CDC’s full statement about recommending the updated COVID-19 vaccine for the fall/winter virus season. Info/Guidance for Educators & Child Care Providers Link: https://covid19.ncdhhs.gov/guidance-for-educators-and-child-care-providers Current Guidance for COVID-19 Protection – link below https://www.cdc.gov/coronavirus/2019-ncov/community/schools-childcare/index.html Baby Talk: Resources to Support the People Who Work with Infants and Toddlers I shared the flyer with information and resources to support the child care staff who work with infants and toddlers. - Fire Inspection As a reminder, your next fire inspection is due by March 1, 2024. I recommend contacting the Fire Marshall’s office as soon as possible before your fire inspection is due to let them know your fire inspection is due soon. Please send me a copy of the completed fire inspection form within seven calendar days. -On-going Trainings: Please visit Moodle on the DCDEE website to obtain necessary on-going training hours as required annually. -How to Access Health and Safety Training on DCDEE Moodle I have provided information and on how to access CCDF Health and Safety in Child Care or Medication in Child Care trainings on Moodle: 1.If you can log into Moodle with your MyNCID but need support with completing CCDF Health and Safety in Child Care or Medication in Child Care training, use this contact form: healthychildcare.unc.edu/contact-us-form If you cannot log into Moodle, try visiting https://myncid.nc.gov/ for technical support unlocking or resetting your NCID password. 2.If you still cannot access Moodle, one alternative to completing the CCDF Health and Safety in Child Care Trainings or Medication in Child Care training on Moodle is to contact a primary Child Care Health Consultant (CCHC) for training options: healthychildcare.unc.edu/find-a-cchc. However, while CCHCs have the ability to provide CCDF trainings equivalent to what is available in Moodle, their capacity is dependent on their current working priorities. -Challenging Behaviors Helpline by Healthy Social Behavior Project The Healthy Social Behavior Project is offering technical assistance with challenging behaviors to programs. Please see the link below for more information. I shared the flier with you with information on the Challenging Behaviors Helpline. Website Link: https://www.childcareresourcesinc.org/challenging-behaviors-helpline To speak to a Healthy Social Behavior Specialist, please contact the helpline at 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. DCDEE Updates: What’s New Tab Please continue to visit DCDEE’s website to get the latest COVID-19 information for child care at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If I can be of assistance in the future, or if you have any questions about this visit, please feel free to contact me at Tiffani Sims; PO Box 185, Glen Alpine, NC 28628; (828) 417-1648; tiffani.sims@dhhs.nc.gov or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. Thank you for your time today. We appreciate all you are doing to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS 110-91 · Violation
Name of Operation: HIGHER LEARNING CHILD CARE ACADEMY INC. Facility ID: 23000406 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 2/14/2024 Number Present: 42 Completed Date: 2/14/2024 Age: From 0 To 5 Total Minutes: 295 Time In: 09:30 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements including health and safety requirements. Farran Rhyne, Child Care Consultant, assisted me with today's visit. Barbara Borders, Owner, and Laura Borders, Administrator, assisted with today's visit. The Secretary of State website was checked on February 13, 2024, and your business Higher Learning Child Care Academy, Inc., is listed as suspended as of December 19, 2023. Babara Borders, Owner, stated she was aware of the North Carolina Department of Revenue Suspension status, and has submitted the required documents to the North Carolina Department of Revenue to resolve this matter. The facility currently operates with a 5-star rated license issued on July 19, 2023, earning six (6) points in staff education, six (6) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, 2nd shift, enhanced ratios, and meets enhanced space. No children were enrolled on 2nd shift. During today’s visit, the children were observed engaging in teacher directed activities, indoor and outdoor free play, bottle feeding, naptime, and table toys. Inspections/Emergency Drills: Fire Inspection: The last fire inspection was completed on March 1, 2023. Sanitation Inspection: The last sanitation inspection was completed on October 3, 2023. A “superior” classification was issued with four (4) demerits noted on the grade card. Emergency Drills/Playground Inspections: The last shelter in place drill was completed on January 8, 2024, at 9:00am and recorded. The last playground inspection was completed on December 18, 2023. The last fire drill was completed on January 8, 2024, at 10:51am and recorded. A complete walkthrough of licensed indoor and outdoor spaces was conducted. A checklist was used to note the requirements I monitored today. Files Reviewed: Children’s files, program files, and staff files were monitored today. Six (6) children's files were reviewed during today’s visit. One (1) staff file was reviewed, and five (5) new staff files were reviewed today. I discussed the Staff and Training Worksheet and the Children’s Record form with you today. Both forms were completed and verified during the visit. The following violations were observed during the visit today. I discussed these violations with you in detail at the end of the visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #1, an outlet located next to the exit door did not have outlet safety covers in one of the outlet plug. This area was accessible to children. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #5, a tube of Crest Pro Health Toothpaste, with a written warning, such as keep out of reach of children, was stored in a child’s cubbie and accessible to children. In Space #6, Bic Cover It Correction Fluid, with a written warning, such as keep out of reach of children was stored in a drawer next to the sink and accessible to children. .2820(b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspection form for January 2024 was not documented and available for review. .0605(q) 1106 Each adult and child was not restrained by appropriate individual belt/device. In the van used for transportation of children, three children’s booster seats were not in good repair and were missing seat covers and manufacturer information. GS 110-91(13) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child enrolled on October 30, 2023, did not have on file available for review their immunization record. 10A NCAC 09 .0302(d)(2) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member employed on September 19, 2022, documentation available for review of completing the Recognizing and Responding to Suspicions of Child Maltreatment was dated February 21, 2023. The required training needed to be completed by December 19, 2022. .1102(g) The following Technical Assistance regarding the violations observed during today’s visit was provided: Documentation of Training (Recognizing and Responding to Suspicions of Child Maltreatment): We discussed reviewing all staff files to ensure the required training documentation is on file and available for review by the required due date. I suggested creating a calendar of when staff need to complete trainings and/or highlight on the staff file checklist when specific training must be completed. -Hazardous Materials Hazardous materials with multiple warnings, such as keep out of reach of children must be kept in locked storage. I suggested reviewing with staff the procedure of locking storage closets with hazardous materials stored inside. Children’s Immunization Documentation: As a reminder all children’s immunization records are required to be on file within thirty (30) days of a child’s enrollment. I suggested reviewing your policy on when immunization records are due and create a reminder system to ensure these records are received within thirty (30) days of a child’s enrollment. Playground Inspections As a reminder, playground inspection forms must be completed monthly and kept on file and be available for review. -Daily Indoor Safety Checks We discussed conducting daily safety checks of the indoor environment to ensure all safety requirements are met. -Child Passenger Restraints We discussed and reviewed child passenger restraints used when transporting children must be in good repair and manufacturer information must be available for review. Compliance History: You must maintain at least 75% Compliance History for each 18-month period as required. Prior to today’s visit your compliance history was ninety-two percent (92%). Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to a recommended administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by February 28, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Tiffani Sims PO Box 185 Glen Alpine, NC 28628 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation: -We discussed the possibility of the Division of Child Development and Early Education taking an administrative action per child care rule 10A NCAC .09 .2206. I reviewed the rule with you. Please provide me with additional information by Friday, February 16, 2024, to confirm compliance. I provided you with a copy of the 10A NCAC 09 .2206 SUSPENSION child care rule reference. 10A NCAC 09 .2206 SUSPENSION A suspension of a license or suspension of a notice of compliance may be issued to an operator in accordance with the factors listed in 10A NCAC 09 .2201(b) for a time period not to exceed one year for the following reasons: (1) the operator of the child care facility is a corporate entity that has been placed under revenue suspension by the North Carolina Secretary of State; -Resuming Star Rated License Reassessment Information I shared information concerning resuming the star rated license reassessment. Higher Learning Child Care Academy, Inc. is in cohort #1 for resuming the star rated license reassessment. Your child care program’s prep year will begin on July 1, 2023, through June 30, 2024. Your child care program’s reassessment year will begin on July 1, 2024, through June 30, 2025. For more information, please visit the DCDEE website under the providers tab. You will then scroll to the Licensing tab, scroll to the Star Rated License tab, and then click on to the Resuming Star Rated License tab. The link is https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License EPR Help Request We discussed your issue of accessing the facilitiy’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access. I provided you will information. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location -COVID-19 Information and Resources: I shared information and resources about COVID-19 vaccines, visit MySpot.nc.gov, call the CDC-INFO Contact Center at 800-CDC-INFO, or visit ncdhhs.gov/LHD to contact a local health department. Read the CDC’s full statement about recommending the updated COVID-19 vaccine for the fall/winter virus season. Info/Guidance for Educators & Child Care Providers Link: https://covid19.ncdhhs.gov/guidance-for-educators-and-child-care-providers Current Guidance for COVID-19 Protection – link below https://www.cdc.gov/coronavirus/2019-ncov/community/schools-childcare/index.html Baby Talk: Resources to Support the People Who Work with Infants and Toddlers I shared the flyer with information and resources to support the child care staff who work with infants and toddlers. - Fire Inspection As a reminder, your next fire inspection is due by March 1, 2024. I recommend contacting the Fire Marshall’s office as soon as possible before your fire inspection is due to let them know your fire inspection is due soon. Please send me a copy of the completed fire inspection form within seven calendar days. -On-going Trainings: Please visit Moodle on the DCDEE website to obtain necessary on-going training hours as required annually. -How to Access Health and Safety Training on DCDEE Moodle I have provided information and on how to access CCDF Health and Safety in Child Care or Medication in Child Care trainings on Moodle: 1.If you can log into Moodle with your MyNCID but need support with completing CCDF Health and Safety in Child Care or Medication in Child Care training, use this contact form: healthychildcare.unc.edu/contact-us-form If you cannot log into Moodle, try visiting https://myncid.nc.gov/ for technical support unlocking or resetting your NCID password. 2.If you still cannot access Moodle, one alternative to completing the CCDF Health and Safety in Child Care Trainings or Medication in Child Care training on Moodle is to contact a primary Child Care Health Consultant (CCHC) for training options: healthychildcare.unc.edu/find-a-cchc. However, while CCHCs have the ability to provide CCDF trainings equivalent to what is available in Moodle, their capacity is dependent on their current working priorities. -Challenging Behaviors Helpline by Healthy Social Behavior Project The Healthy Social Behavior Project is offering technical assistance with challenging behaviors to programs. Please see the link below for more information. I shared the flier with you with information on the Challenging Behaviors Helpline. Website Link: https://www.childcareresourcesinc.org/challenging-behaviors-helpline To speak to a Healthy Social Behavior Specialist, please contact the helpline at 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. DCDEE Updates: What’s New Tab Please continue to visit DCDEE’s website to get the latest COVID-19 information for child care at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If I can be of assistance in the future, or if you have any questions about this visit, please feel free to contact me at Tiffani Sims; PO Box 185, Glen Alpine, NC 28628; (828) 417-1648; tiffani.sims@dhhs.nc.gov or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. Thank you for your time today. We appreciate all you are doing to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
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