Family Services, Inc. AT Kernersville

10A NCAC 09 .0601 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 4/7/2026 Number Present: 16 Completed Date: 4/7/2026 Age: From 4 To 5 Total Minutes: 110 Time In: 08:40 AM Time Out: 10:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced An unannounced annual compliance visit and rated license assessment was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Natasha Simmons, Director. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 2/26/26 and Family Services, Inc. was listed as current and active. The program’s compliance history was 96% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, group time, and eating breakfast. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 5/1/25. A sanitation inspection was completed 12/12/25 with a superior classification. The last fire inspection was conducted 3/7/25. Program records and required postings were monitored. A fire drill was conducted on 03/23/2026. A lockdown drill was documented on 03/31/2026. An outdoor inspection was documented on 04/06/2026. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. The program has not provided transportation at this time. Ms. Homes stated one field trip was taken this year but the children walked across the parking lot to the Elementary School and did not use vehicle transportation. The vehicle that will be used for transportation is housed at a sister school and was monitored by Cara McKeown-Stewart on an unannounced visit on 01/06/2026. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, Terri Holmes, and teacher, Matt Warner. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed most of the DIAL-4 screenings in July and August 2025 and as new children enrolled. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/18/2025. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year. You stated that you use the Class Dojo application, parent meetings, and fliers to communicate with parents. In addition, a monthly newsletter is sent home to the parents which includes any reminders and upcoming events. You verified that you incorporate family engagement by home visits, special events, family advocates, and volunteer opportunities. The environment rating scale score received on 11/15/2019 was 5.43. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. During the visit, I observed a the facility has not completed a fire inspection since 3/7/2025. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. During the visit, I observed an exposed concrete footer at the base of the hanging bar. 10A NCAC 09 .0601(a) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. During the visit, I observed the ABCMS Provider Portal and Ms. Simmons was not linked in the portal to this site. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 4/21/26. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that concrete footers must be covered to prevent potential injury if children fall and hit the area. The concrete footer at the base of the hanging bar was covered with mulch during the visit. We discussed that the maintenance department may consider a different solution that would be more permanent. • We discussed that fire inspections must be completed once a year. You stated you contacted the fire marshal during the visit to schedule an inspection. Please send me a copy of your completed fire inspection with your compliance letter. • We discussed that Ms. Simmons needs to be added to the ABCMS Provider Portal. This portal must reflect the current staff at all times. New employees must be linked in the portal within five (5) days of hire. Rated License Information: You submitted your application for re-assessment on 03/10/2026. You have chosen the Accreditation and Head Start pathway. •Head Start Grantee: You submitted your request to use the Head Start pathway on 03/10/2026. Your facility was verified as a Head Start grantee site on 2/26/26. •Staff/Child Ratios: You submitted the staff/child ratio form on 03/10/2026. Your facility will meet enhanced/NC Pre-Kindergarten ratios. •Incentives: We discussed that you are completing the incentives form and will submit it to me soon. While these incentives do not impact your star rating, we want to acknowledge all of the areas you currently offer to the children and families you serve. •Based on the above information, your facility is eligible for a new five (5) star license. When a new license is issued, it will be mailed directly to you and must be posted upon receipt. At that time, return the old license to me as it remains the property of the State of North Carolina. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ • Make sure you post your save arrival and departure policy prior to transporting children. • Keep a check on the balance beam on the playground. It is beginning to show signs of rust and will need to be addressed soon. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor (336) 317-5003 pamela.hauser@dhhs.nc.gov Thank you for your time and assistance during the visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 4/7/2026 Number Present: 16 Completed Date: 4/7/2026 Age: From 4 To 5 Total Minutes: 110 Time In: 08:40 AM Time Out: 10:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced An unannounced annual compliance visit and rated license assessment was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Natasha Simmons, Director. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 2/26/26 and Family Services, Inc. was listed as current and active. The program’s compliance history was 96% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, group time, and eating breakfast. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 5/1/25. A sanitation inspection was completed 12/12/25 with a superior classification. The last fire inspection was conducted 3/7/25. Program records and required postings were monitored. A fire drill was conducted on 03/23/2026. A lockdown drill was documented on 03/31/2026. An outdoor inspection was documented on 04/06/2026. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. The program has not provided transportation at this time. Ms. Homes stated one field trip was taken this year but the children walked across the parking lot to the Elementary School and did not use vehicle transportation. The vehicle that will be used for transportation is housed at a sister school and was monitored by Cara McKeown-Stewart on an unannounced visit on 01/06/2026. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, Terri Holmes, and teacher, Matt Warner. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed most of the DIAL-4 screenings in July and August 2025 and as new children enrolled. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/18/2025. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year. You stated that you use the Class Dojo application, parent meetings, and fliers to communicate with parents. In addition, a monthly newsletter is sent home to the parents which includes any reminders and upcoming events. You verified that you incorporate family engagement by home visits, special events, family advocates, and volunteer opportunities. The environment rating scale score received on 11/15/2019 was 5.43. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. During the visit, I observed a the facility has not completed a fire inspection since 3/7/2025. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. During the visit, I observed an exposed concrete footer at the base of the hanging bar. 10A NCAC 09 .0601(a) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. During the visit, I observed the ABCMS Provider Portal and Ms. Simmons was not linked in the portal to this site. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 4/21/26. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that concrete footers must be covered to prevent potential injury if children fall and hit the area. The concrete footer at the base of the hanging bar was covered with mulch during the visit. We discussed that the maintenance department may consider a different solution that would be more permanent. • We discussed that fire inspections must be completed once a year. You stated you contacted the fire marshal during the visit to schedule an inspection. Please send me a copy of your completed fire inspection with your compliance letter. • We discussed that Ms. Simmons needs to be added to the ABCMS Provider Portal. This portal must reflect the current staff at all times. New employees must be linked in the portal within five (5) days of hire. Rated License Information: You submitted your application for re-assessment on 03/10/2026. You have chosen the Accreditation and Head Start pathway. •Head Start Grantee: You submitted your request to use the Head Start pathway on 03/10/2026. Your facility was verified as a Head Start grantee site on 2/26/26. •Staff/Child Ratios: You submitted the staff/child ratio form on 03/10/2026. Your facility will meet enhanced/NC Pre-Kindergarten ratios. •Incentives: We discussed that you are completing the incentives form and will submit it to me soon. While these incentives do not impact your star rating, we want to acknowledge all of the areas you currently offer to the children and families you serve. •Based on the above information, your facility is eligible for a new five (5) star license. When a new license is issued, it will be mailed directly to you and must be posted upon receipt. At that time, return the old license to me as it remains the property of the State of North Carolina. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ • Make sure you post your save arrival and departure policy prior to transporting children. • Keep a check on the balance beam on the playground. It is beginning to show signs of rust and will need to be addressed soon. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor (336) 317-5003 pamela.hauser@dhhs.nc.gov Thank you for your time and assistance during the visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 4/7/2026 Number Present: 16 Completed Date: 4/7/2026 Age: From 4 To 5 Total Minutes: 110 Time In: 08:40 AM Time Out: 10:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced An unannounced annual compliance visit and rated license assessment was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Natasha Simmons, Director. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 2/26/26 and Family Services, Inc. was listed as current and active. The program’s compliance history was 96% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, group time, and eating breakfast. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 5/1/25. A sanitation inspection was completed 12/12/25 with a superior classification. The last fire inspection was conducted 3/7/25. Program records and required postings were monitored. A fire drill was conducted on 03/23/2026. A lockdown drill was documented on 03/31/2026. An outdoor inspection was documented on 04/06/2026. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. The program has not provided transportation at this time. Ms. Homes stated one field trip was taken this year but the children walked across the parking lot to the Elementary School and did not use vehicle transportation. The vehicle that will be used for transportation is housed at a sister school and was monitored by Cara McKeown-Stewart on an unannounced visit on 01/06/2026. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, Terri Holmes, and teacher, Matt Warner. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed most of the DIAL-4 screenings in July and August 2025 and as new children enrolled. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/18/2025. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year. You stated that you use the Class Dojo application, parent meetings, and fliers to communicate with parents. In addition, a monthly newsletter is sent home to the parents which includes any reminders and upcoming events. You verified that you incorporate family engagement by home visits, special events, family advocates, and volunteer opportunities. The environment rating scale score received on 11/15/2019 was 5.43. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. During the visit, I observed a the facility has not completed a fire inspection since 3/7/2025. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. During the visit, I observed an exposed concrete footer at the base of the hanging bar. 10A NCAC 09 .0601(a) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. During the visit, I observed the ABCMS Provider Portal and Ms. Simmons was not linked in the portal to this site. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 4/21/26. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that concrete footers must be covered to prevent potential injury if children fall and hit the area. The concrete footer at the base of the hanging bar was covered with mulch during the visit. We discussed that the maintenance department may consider a different solution that would be more permanent. • We discussed that fire inspections must be completed once a year. You stated you contacted the fire marshal during the visit to schedule an inspection. Please send me a copy of your completed fire inspection with your compliance letter. • We discussed that Ms. Simmons needs to be added to the ABCMS Provider Portal. This portal must reflect the current staff at all times. New employees must be linked in the portal within five (5) days of hire. Rated License Information: You submitted your application for re-assessment on 03/10/2026. You have chosen the Accreditation and Head Start pathway. •Head Start Grantee: You submitted your request to use the Head Start pathway on 03/10/2026. Your facility was verified as a Head Start grantee site on 2/26/26. •Staff/Child Ratios: You submitted the staff/child ratio form on 03/10/2026. Your facility will meet enhanced/NC Pre-Kindergarten ratios. •Incentives: We discussed that you are completing the incentives form and will submit it to me soon. While these incentives do not impact your star rating, we want to acknowledge all of the areas you currently offer to the children and families you serve. •Based on the above information, your facility is eligible for a new five (5) star license. When a new license is issued, it will be mailed directly to you and must be posted upon receipt. At that time, return the old license to me as it remains the property of the State of North Carolina. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ • Make sure you post your save arrival and departure policy prior to transporting children. • Keep a check on the balance beam on the playground. It is beginning to show signs of rust and will need to be addressed soon. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor (336) 317-5003 pamela.hauser@dhhs.nc.gov Thank you for your time and assistance during the visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 4/7/2026 Number Present: 16 Completed Date: 4/7/2026 Age: From 4 To 5 Total Minutes: 110 Time In: 08:40 AM Time Out: 10:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced An unannounced annual compliance visit and rated license assessment was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Natasha Simmons, Director. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 2/26/26 and Family Services, Inc. was listed as current and active. The program’s compliance history was 96% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, group time, and eating breakfast. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 5/1/25. A sanitation inspection was completed 12/12/25 with a superior classification. The last fire inspection was conducted 3/7/25. Program records and required postings were monitored. A fire drill was conducted on 03/23/2026. A lockdown drill was documented on 03/31/2026. An outdoor inspection was documented on 04/06/2026. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. The program has not provided transportation at this time. Ms. Homes stated one field trip was taken this year but the children walked across the parking lot to the Elementary School and did not use vehicle transportation. The vehicle that will be used for transportation is housed at a sister school and was monitored by Cara McKeown-Stewart on an unannounced visit on 01/06/2026. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, Terri Holmes, and teacher, Matt Warner. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed most of the DIAL-4 screenings in July and August 2025 and as new children enrolled. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/18/2025. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year. You stated that you use the Class Dojo application, parent meetings, and fliers to communicate with parents. In addition, a monthly newsletter is sent home to the parents which includes any reminders and upcoming events. You verified that you incorporate family engagement by home visits, special events, family advocates, and volunteer opportunities. The environment rating scale score received on 11/15/2019 was 5.43. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. During the visit, I observed a the facility has not completed a fire inspection since 3/7/2025. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. During the visit, I observed an exposed concrete footer at the base of the hanging bar. 10A NCAC 09 .0601(a) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. During the visit, I observed the ABCMS Provider Portal and Ms. Simmons was not linked in the portal to this site. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 4/21/26. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that concrete footers must be covered to prevent potential injury if children fall and hit the area. The concrete footer at the base of the hanging bar was covered with mulch during the visit. We discussed that the maintenance department may consider a different solution that would be more permanent. • We discussed that fire inspections must be completed once a year. You stated you contacted the fire marshal during the visit to schedule an inspection. Please send me a copy of your completed fire inspection with your compliance letter. • We discussed that Ms. Simmons needs to be added to the ABCMS Provider Portal. This portal must reflect the current staff at all times. New employees must be linked in the portal within five (5) days of hire. Rated License Information: You submitted your application for re-assessment on 03/10/2026. You have chosen the Accreditation and Head Start pathway. •Head Start Grantee: You submitted your request to use the Head Start pathway on 03/10/2026. Your facility was verified as a Head Start grantee site on 2/26/26. •Staff/Child Ratios: You submitted the staff/child ratio form on 03/10/2026. Your facility will meet enhanced/NC Pre-Kindergarten ratios. •Incentives: We discussed that you are completing the incentives form and will submit it to me soon. While these incentives do not impact your star rating, we want to acknowledge all of the areas you currently offer to the children and families you serve. •Based on the above information, your facility is eligible for a new five (5) star license. When a new license is issued, it will be mailed directly to you and must be posted upon receipt. At that time, return the old license to me as it remains the property of the State of North Carolina. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ • Make sure you post your save arrival and departure policy prior to transporting children. • Keep a check on the balance beam on the playground. It is beginning to show signs of rust and will need to be addressed soon. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor (336) 317-5003 pamela.hauser@dhhs.nc.gov Thank you for your time and assistance during the visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 4/7/2026 Number Present: 16 Completed Date: 4/7/2026 Age: From 4 To 5 Total Minutes: 110 Time In: 08:40 AM Time Out: 10:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced An unannounced annual compliance visit and rated license assessment was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Natasha Simmons, Director. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 2/26/26 and Family Services, Inc. was listed as current and active. The program’s compliance history was 96% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, group time, and eating breakfast. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 5/1/25. A sanitation inspection was completed 12/12/25 with a superior classification. The last fire inspection was conducted 3/7/25. Program records and required postings were monitored. A fire drill was conducted on 03/23/2026. A lockdown drill was documented on 03/31/2026. An outdoor inspection was documented on 04/06/2026. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. The program has not provided transportation at this time. Ms. Homes stated one field trip was taken this year but the children walked across the parking lot to the Elementary School and did not use vehicle transportation. The vehicle that will be used for transportation is housed at a sister school and was monitored by Cara McKeown-Stewart on an unannounced visit on 01/06/2026. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, Terri Holmes, and teacher, Matt Warner. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed most of the DIAL-4 screenings in July and August 2025 and as new children enrolled. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/18/2025. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year. You stated that you use the Class Dojo application, parent meetings, and fliers to communicate with parents. In addition, a monthly newsletter is sent home to the parents which includes any reminders and upcoming events. You verified that you incorporate family engagement by home visits, special events, family advocates, and volunteer opportunities. The environment rating scale score received on 11/15/2019 was 5.43. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. During the visit, I observed a the facility has not completed a fire inspection since 3/7/2025. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. During the visit, I observed an exposed concrete footer at the base of the hanging bar. 10A NCAC 09 .0601(a) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. During the visit, I observed the ABCMS Provider Portal and Ms. Simmons was not linked in the portal to this site. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 4/21/26. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that concrete footers must be covered to prevent potential injury if children fall and hit the area. The concrete footer at the base of the hanging bar was covered with mulch during the visit. We discussed that the maintenance department may consider a different solution that would be more permanent. • We discussed that fire inspections must be completed once a year. You stated you contacted the fire marshal during the visit to schedule an inspection. Please send me a copy of your completed fire inspection with your compliance letter. • We discussed that Ms. Simmons needs to be added to the ABCMS Provider Portal. This portal must reflect the current staff at all times. New employees must be linked in the portal within five (5) days of hire. Rated License Information: You submitted your application for re-assessment on 03/10/2026. You have chosen the Accreditation and Head Start pathway. •Head Start Grantee: You submitted your request to use the Head Start pathway on 03/10/2026. Your facility was verified as a Head Start grantee site on 2/26/26. •Staff/Child Ratios: You submitted the staff/child ratio form on 03/10/2026. Your facility will meet enhanced/NC Pre-Kindergarten ratios. •Incentives: We discussed that you are completing the incentives form and will submit it to me soon. While these incentives do not impact your star rating, we want to acknowledge all of the areas you currently offer to the children and families you serve. •Based on the above information, your facility is eligible for a new five (5) star license. When a new license is issued, it will be mailed directly to you and must be posted upon receipt. At that time, return the old license to me as it remains the property of the State of North Carolina. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ • Make sure you post your save arrival and departure policy prior to transporting children. • Keep a check on the balance beam on the playground. It is beginning to show signs of rust and will need to be addressed soon. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor (336) 317-5003 pamela.hauser@dhhs.nc.gov Thank you for your time and assistance during the visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 10/6/2025 Number Present: 14 Completed Date: 10/6/2025 Age: From 4 To 5 Total Minutes: 85 Time In: 09:20 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted with Terri Homes, Lead Teacher. Natasha Simmons, Director, was present for a portion of the visit. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios and reduced staff/child ratios minus one. The NC Secretary of State website was reviewed on 09/08/2025 and Family Services, Inc. was listed as current and active. The program’s compliance history was 97% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. No new staff were reported at this program. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. A playground inspection was recorded 09/25/2025. A fire drill was recorded 09/29/2025. A lock down drill for the facility was recorded 09/30/2025. The most recent fire inspection was on 03/07/2025. I observed a sanitation inspection was last conducted on 05/23/2025 earning a superior classification. The program has not provided transportation at this time. Ms. Homes stated field trips will take place this year. The vehicle that will be used for transportation is housed at a sister school and was monitored by Cara McKeown-Stewart on an announced visit on 06/04/2025. The following violations were cited during today’s visit: Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. During the visit, I observed that the ABCMS Provider Portal was not being used and current. G.S. 110-90.2 & .2703(r) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. During the visit, I observed that the EPR plan was last updated in August 2024. .0607(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/22/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • During the visit, we discussed that the EPR plan must be reviewed annually. The last date of review on the EPR in the classroom was 08/02/2024. This plan needs to be reviewed. Once you review the plan and make any necessary revisions, print the first page of the EPR plan to reflect the review date. • On an AC visit in May 2025, we discussed that the process of notifying the DCDEE of new employees had changed and is not recorded in the ABCMS Provider Portal. This portal is not being used. The following consultation was provided in May 2025 during the AC visit: The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. I also emailed you a tutorial guide during the visit that may be helpful. Information discussed today related to the QRIS modernization plan: • During the visit, we discussed the QRIS modernization plan. I completed a template documenting the pathway you plan to pursue, identifying needs, documenting a timeline for completion, resources, next steps, etc. Over the next few months, I’ll be checking in with you, ahead of your next visit to check on progress and determine if additional assistance is needed with WORKS, NCRLAP/ERS, accreditation, etc. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The Division of Child Development and Early Education (DCDEE) is excited to share information about the July 2025 child care rule changes. The Child Care Commission adopted rules to support QRIS modernization. The new section, .3200, provides the standards for earning a two-though five-star-rated license. There are three pathways: program assessment, classroom and instructional quality, and accreditation and head start. To support the QRIS changes, additional rules were amended within the following sections: definitions, developmental day services, and NC Pre-Kindergarten services. Consultants will assist as you begin to review the changes, but please note some of the rule changes may not impact your facility. DCDEE has provided a summary of the changes, but for specific details regarding these changes, please ensure you are using the updated July 1, 2025 rule book, and view information in the DCDEE Moodle (Enroll if you haven’t yet). You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. Please see the email I sent out on 09/08/2025 for links and more information. • Make sure all employees have updated WORKS letters on file available for review. When evaluating education, we can only use the WORKS letters to determine each employee’s star rating. • Make sure to keep mulch covering the concrete footers at the base of the monkey bar. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 10/6/2025 Number Present: 14 Completed Date: 10/6/2025 Age: From 4 To 5 Total Minutes: 85 Time In: 09:20 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted with Terri Homes, Lead Teacher. Natasha Simmons, Director, was present for a portion of the visit. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios and reduced staff/child ratios minus one. The NC Secretary of State website was reviewed on 09/08/2025 and Family Services, Inc. was listed as current and active. The program’s compliance history was 97% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. No new staff were reported at this program. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. A playground inspection was recorded 09/25/2025. A fire drill was recorded 09/29/2025. A lock down drill for the facility was recorded 09/30/2025. The most recent fire inspection was on 03/07/2025. I observed a sanitation inspection was last conducted on 05/23/2025 earning a superior classification. The program has not provided transportation at this time. Ms. Homes stated field trips will take place this year. The vehicle that will be used for transportation is housed at a sister school and was monitored by Cara McKeown-Stewart on an announced visit on 06/04/2025. The following violations were cited during today’s visit: Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. During the visit, I observed that the ABCMS Provider Portal was not being used and current. G.S. 110-90.2 & .2703(r) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. During the visit, I observed that the EPR plan was last updated in August 2024. .0607(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/22/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • During the visit, we discussed that the EPR plan must be reviewed annually. The last date of review on the EPR in the classroom was 08/02/2024. This plan needs to be reviewed. Once you review the plan and make any necessary revisions, print the first page of the EPR plan to reflect the review date. • On an AC visit in May 2025, we discussed that the process of notifying the DCDEE of new employees had changed and is not recorded in the ABCMS Provider Portal. This portal is not being used. The following consultation was provided in May 2025 during the AC visit: The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. I also emailed you a tutorial guide during the visit that may be helpful. Information discussed today related to the QRIS modernization plan: • During the visit, we discussed the QRIS modernization plan. I completed a template documenting the pathway you plan to pursue, identifying needs, documenting a timeline for completion, resources, next steps, etc. Over the next few months, I’ll be checking in with you, ahead of your next visit to check on progress and determine if additional assistance is needed with WORKS, NCRLAP/ERS, accreditation, etc. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The Division of Child Development and Early Education (DCDEE) is excited to share information about the July 2025 child care rule changes. The Child Care Commission adopted rules to support QRIS modernization. The new section, .3200, provides the standards for earning a two-though five-star-rated license. There are three pathways: program assessment, classroom and instructional quality, and accreditation and head start. To support the QRIS changes, additional rules were amended within the following sections: definitions, developmental day services, and NC Pre-Kindergarten services. Consultants will assist as you begin to review the changes, but please note some of the rule changes may not impact your facility. DCDEE has provided a summary of the changes, but for specific details regarding these changes, please ensure you are using the updated July 1, 2025 rule book, and view information in the DCDEE Moodle (Enroll if you haven’t yet). You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. Please see the email I sent out on 09/08/2025 for links and more information. • Make sure all employees have updated WORKS letters on file available for review. When evaluating education, we can only use the WORKS letters to determine each employee’s star rating. • Make sure to keep mulch covering the concrete footers at the base of the monkey bar. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 5/1/2025 Number Present: 15 Completed Date: 5/1/2025 Age: From 4 To 5 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements, including compliance with requirements located in Child Care Rule Section .3000 in space one (1), where children participating in the NC Pre-K program are cared for. This visit was conducted by Whitney Parker, Childcare Consultant with Terri Homes, Lead Teacher. Ms. Natasha Simmons was present for a portion of the visit. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios, meets enhanced space, and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 04/07/2025 and Family Services, Inc. was listed as current and active. The program’s compliance history was 98% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, group time, and graduation practice. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 05/28/2024. A sanitation inspection was completed 11/25/2024 with a superior classification. The last fire inspection was conducted 03/07/2025. A copy of this inspection was received during the visit. Program records and required postings were monitored. A fire drill was conducted on 04/10/2025. A shelter in place drill was documented on 03/05/2025. An outdoor inspection was documented on 05/01/2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation at this time. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, Terri Holmes, and teacher, Matt Warner. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed most of the DIAL-4 screenings in August and September 2024 and as new children enrolled. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/28/2024. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year. You stated that you use the Class Dojo application, parent meetings, and fliers to communicate with parents. In addition, a monthly newsletter is sent home to the parents which includes any reminders and upcoming events. You verified that you incorporate family engagement by home visits, special events, family advocates, and volunteer opportunities. The environment rating scale score received on 11/15/2019 was 5.43. The following violations were cited during today’s visit: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. During the visit, I observed an exposed concrete footer on the small monkey bar. 10A NCAC 09 .0601(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. During the visit, I observed a playground inspection documented in March 2025 but did not observe one documented for April 2025. .0605(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations cited today were corrected during the visit. A compliance letter is not due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed that concrete footers must be covered at all times. You covered the exposed concrete footer during the visit. • We discussed that playground inspections must be competed every month. You stated that you may have taken the April 2025 playground inspection back to your office at another site. We discussed making sure the playground inspections stay on site for this facility, so they are available for review. You conducted a playground inspection for May during the visit. We also discussed setting a reminder to ensure these are completed monthly and left at this site. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Make sure all staff have current WORKS letters on file. • The hold harmless was extended until the QRIS modernization has been completed. The previous cohort model is no longer in effect. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. You can find more information at this link: https://ncrlap.org/Resources/pages/get-ready-for-3s/ • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 5/1/2025 Number Present: 15 Completed Date: 5/1/2025 Age: From 4 To 5 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements, including compliance with requirements located in Child Care Rule Section .3000 in space one (1), where children participating in the NC Pre-K program are cared for. This visit was conducted by Whitney Parker, Childcare Consultant with Terri Homes, Lead Teacher. Ms. Natasha Simmons was present for a portion of the visit. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios, meets enhanced space, and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 04/07/2025 and Family Services, Inc. was listed as current and active. The program’s compliance history was 98% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, group time, and graduation practice. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 05/28/2024. A sanitation inspection was completed 11/25/2024 with a superior classification. The last fire inspection was conducted 03/07/2025. A copy of this inspection was received during the visit. Program records and required postings were monitored. A fire drill was conducted on 04/10/2025. A shelter in place drill was documented on 03/05/2025. An outdoor inspection was documented on 05/01/2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation at this time. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, Terri Holmes, and teacher, Matt Warner. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed most of the DIAL-4 screenings in August and September 2024 and as new children enrolled. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/28/2024. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year. You stated that you use the Class Dojo application, parent meetings, and fliers to communicate with parents. In addition, a monthly newsletter is sent home to the parents which includes any reminders and upcoming events. You verified that you incorporate family engagement by home visits, special events, family advocates, and volunteer opportunities. The environment rating scale score received on 11/15/2019 was 5.43. The following violations were cited during today’s visit: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. During the visit, I observed an exposed concrete footer on the small monkey bar. 10A NCAC 09 .0601(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. During the visit, I observed a playground inspection documented in March 2025 but did not observe one documented for April 2025. .0605(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations cited today were corrected during the visit. A compliance letter is not due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed that concrete footers must be covered at all times. You covered the exposed concrete footer during the visit. • We discussed that playground inspections must be competed every month. You stated that you may have taken the April 2025 playground inspection back to your office at another site. We discussed making sure the playground inspections stay on site for this facility, so they are available for review. You conducted a playground inspection for May during the visit. We also discussed setting a reminder to ensure these are completed monthly and left at this site. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Make sure all staff have current WORKS letters on file. • The hold harmless was extended until the QRIS modernization has been completed. The previous cohort model is no longer in effect. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. You can find more information at this link: https://ncrlap.org/Resources/pages/get-ready-for-3s/ • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 5/1/2025 Number Present: 15 Completed Date: 5/1/2025 Age: From 4 To 5 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements, including compliance with requirements located in Child Care Rule Section .3000 in space one (1), where children participating in the NC Pre-K program are cared for. This visit was conducted by Whitney Parker, Childcare Consultant with Terri Homes, Lead Teacher. Ms. Natasha Simmons was present for a portion of the visit. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios, meets enhanced space, and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 04/07/2025 and Family Services, Inc. was listed as current and active. The program’s compliance history was 98% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, group time, and graduation practice. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 05/28/2024. A sanitation inspection was completed 11/25/2024 with a superior classification. The last fire inspection was conducted 03/07/2025. A copy of this inspection was received during the visit. Program records and required postings were monitored. A fire drill was conducted on 04/10/2025. A shelter in place drill was documented on 03/05/2025. An outdoor inspection was documented on 05/01/2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation at this time. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, Terri Holmes, and teacher, Matt Warner. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed most of the DIAL-4 screenings in August and September 2024 and as new children enrolled. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/28/2024. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year. You stated that you use the Class Dojo application, parent meetings, and fliers to communicate with parents. In addition, a monthly newsletter is sent home to the parents which includes any reminders and upcoming events. You verified that you incorporate family engagement by home visits, special events, family advocates, and volunteer opportunities. The environment rating scale score received on 11/15/2019 was 5.43. The following violations were cited during today’s visit: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. During the visit, I observed an exposed concrete footer on the small monkey bar. 10A NCAC 09 .0601(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. During the visit, I observed a playground inspection documented in March 2025 but did not observe one documented for April 2025. .0605(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations cited today were corrected during the visit. A compliance letter is not due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed that concrete footers must be covered at all times. You covered the exposed concrete footer during the visit. • We discussed that playground inspections must be competed every month. You stated that you may have taken the April 2025 playground inspection back to your office at another site. We discussed making sure the playground inspections stay on site for this facility, so they are available for review. You conducted a playground inspection for May during the visit. We also discussed setting a reminder to ensure these are completed monthly and left at this site. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Make sure all staff have current WORKS letters on file. • The hold harmless was extended until the QRIS modernization has been completed. The previous cohort model is no longer in effect. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. You can find more information at this link: https://ncrlap.org/Resources/pages/get-ready-for-3s/ • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 5/28/2024 Number Present: 16 Completed Date: 5/28/2024 Age: From 4 To 5 Total Minutes: 130 Time In: 09:00 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Erica Sneed, Director, and Vickie Ioannou, Lead Teacher. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios, enhanced space, and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 05/09/2024 and Family Services, Inc. was listed as current and active. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 09/05/2023. A sanitation inspection was completed 02/07/2024 with a superior classification. The last fire inspection was conducted 02/27/2024. Program records and required postings were monitored. A fire drill was conducted on 05/01/2024. A shelter in place drill was documented on 03/20/2024. An outdoor inspection was documented on 04/08/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked closets. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, Vickie Ioannou, and teacher, Matt Warner. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed the DIAL-4 screenings in October and a needed for new enrollment. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/28/2024. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use the Class Dojo application, parent meetings, and fliers to communicate with parents. In addition, a monthly newsletter is sent home to the parents which includes any reminders and upcoming events. You verified that you incorporate family engagement by conducting special events, utilizing family advocates, and volunteer opportunities. The environment rating scale score received on 11/15/2019 was 5.43. The following violations were cited during today’s visit: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. During today's visit, I did not observe any safety concerns inside. On the playground, I observed two exposed concrete foots, several exposed tree roots, exposed black landscaping fabric, and loose underpinning around the facility. 10A NCAC 09 .0601(a) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. During the visit, I observed four child files that did not have documentation of the parent receiving a copy of the tobacco policy. .0604(j) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 06/11/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rule .0604(j). We discussed that each parent must be notified in writing that the facility is a tobacco free facility, and that documentation of this policy receipt must be kept on file for review. You stated you would have the families sign a tobacco policy statement and place one on file for each child. • We discussed rule .0601(a). Outdoor environments must be kept safe for young children at all times. We discussed that the underpinning around the facility must be fixed, that the black landscaping fabric must be removed or covered, that the two exposed concrete footers must be covered, and that the exposed tree roots must either be covered or removed. You took pictures during the visit and stated that you would put in a work to have these items fixed immediately. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • On 02/21/2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Sneed confirmed during today’s visit that the email was received and provided information that she completed the webinar and the survey and is currently waiting for the results of the survey. • Make sure you complete a playground inspection this week. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 5/28/2024 Number Present: 16 Completed Date: 5/28/2024 Age: From 4 To 5 Total Minutes: 130 Time In: 09:00 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Erica Sneed, Director, and Vickie Ioannou, Lead Teacher. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios, enhanced space, and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 05/09/2024 and Family Services, Inc. was listed as current and active. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 09/05/2023. A sanitation inspection was completed 02/07/2024 with a superior classification. The last fire inspection was conducted 02/27/2024. Program records and required postings were monitored. A fire drill was conducted on 05/01/2024. A shelter in place drill was documented on 03/20/2024. An outdoor inspection was documented on 04/08/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked closets. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, Vickie Ioannou, and teacher, Matt Warner. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed the DIAL-4 screenings in October and a needed for new enrollment. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/28/2024. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use the Class Dojo application, parent meetings, and fliers to communicate with parents. In addition, a monthly newsletter is sent home to the parents which includes any reminders and upcoming events. You verified that you incorporate family engagement by conducting special events, utilizing family advocates, and volunteer opportunities. The environment rating scale score received on 11/15/2019 was 5.43. The following violations were cited during today’s visit: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. During today's visit, I did not observe any safety concerns inside. On the playground, I observed two exposed concrete foots, several exposed tree roots, exposed black landscaping fabric, and loose underpinning around the facility. 10A NCAC 09 .0601(a) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. During the visit, I observed four child files that did not have documentation of the parent receiving a copy of the tobacco policy. .0604(j) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 06/11/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rule .0604(j). We discussed that each parent must be notified in writing that the facility is a tobacco free facility, and that documentation of this policy receipt must be kept on file for review. You stated you would have the families sign a tobacco policy statement and place one on file for each child. • We discussed rule .0601(a). Outdoor environments must be kept safe for young children at all times. We discussed that the underpinning around the facility must be fixed, that the black landscaping fabric must be removed or covered, that the two exposed concrete footers must be covered, and that the exposed tree roots must either be covered or removed. You took pictures during the visit and stated that you would put in a work to have these items fixed immediately. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • On 02/21/2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Sneed confirmed during today’s visit that the email was received and provided information that she completed the webinar and the survey and is currently waiting for the results of the survey. • Make sure you complete a playground inspection this week. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 5/28/2024 Number Present: 16 Completed Date: 5/28/2024 Age: From 4 To 5 Total Minutes: 130 Time In: 09:00 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Erica Sneed, Director, and Vickie Ioannou, Lead Teacher. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios, enhanced space, and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 05/09/2024 and Family Services, Inc. was listed as current and active. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 09/05/2023. A sanitation inspection was completed 02/07/2024 with a superior classification. The last fire inspection was conducted 02/27/2024. Program records and required postings were monitored. A fire drill was conducted on 05/01/2024. A shelter in place drill was documented on 03/20/2024. An outdoor inspection was documented on 04/08/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked closets. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, Vickie Ioannou, and teacher, Matt Warner. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed the DIAL-4 screenings in October and a needed for new enrollment. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/28/2024. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use the Class Dojo application, parent meetings, and fliers to communicate with parents. In addition, a monthly newsletter is sent home to the parents which includes any reminders and upcoming events. You verified that you incorporate family engagement by conducting special events, utilizing family advocates, and volunteer opportunities. The environment rating scale score received on 11/15/2019 was 5.43. The following violations were cited during today’s visit: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. During today's visit, I did not observe any safety concerns inside. On the playground, I observed two exposed concrete foots, several exposed tree roots, exposed black landscaping fabric, and loose underpinning around the facility. 10A NCAC 09 .0601(a) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. During the visit, I observed four child files that did not have documentation of the parent receiving a copy of the tobacco policy. .0604(j) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 06/11/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rule .0604(j). We discussed that each parent must be notified in writing that the facility is a tobacco free facility, and that documentation of this policy receipt must be kept on file for review. You stated you would have the families sign a tobacco policy statement and place one on file for each child. • We discussed rule .0601(a). Outdoor environments must be kept safe for young children at all times. We discussed that the underpinning around the facility must be fixed, that the black landscaping fabric must be removed or covered, that the two exposed concrete footers must be covered, and that the exposed tree roots must either be covered or removed. You took pictures during the visit and stated that you would put in a work to have these items fixed immediately. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • On 02/21/2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Sneed confirmed during today’s visit that the email was received and provided information that she completed the webinar and the survey and is currently waiting for the results of the survey. • Make sure you complete a playground inspection this week. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 9/5/2023 Number Present: 15 Completed Date: 9/5/2023 Age: From 4 To 5 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Erica Sneed, Director, and Heather Anderson, Lead Teacher. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 09/05/2023 and Family Services, Inc. was listed as current and active. The program’s compliance history was 98% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. I observed a 4.5-inch gap between the gate and the fence post on the gate the families use to drop children off. I observed a 5-inch gap between the building and the fence post at the corner of the playground. I did not observe any safety concerns indoors. I observed underpinning around the perimeter of the modular unit that was not in place creating an opening under the modular unit. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children eating breakfast, engaging in routine activities, free play, and group time. I observed developmentally appropriate materials and activities were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 09/14/2022. A sanitation inspection was completed 02/22/2023 with a superior classification. The last fire inspection was conducted 02/27/2023. Program records and required postings were monitored. A fire drill was conducted on 08/31/2023. A shelter in place or lock down drill has not been documented at this time due to the classroom opening last week. Please make sure to document an emergency drill so that you have one every three months. An outdoor inspection was documented on 09/01/2023. Staff files and children’s records were monitored per DCDEE procedures. I observed one employee that did not have an employee evaluation. I observed one employee that did not have a tuberculosis test on file. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous supplies are kept in a locked closet. No medications were observed nor reported. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. I observed a 4.5 inch gap between the gate and the fence post on the gate the families use to drop children off. I observed a 5 inch gap between the building and the fence post at the corner of the playground. .0605(g) 807 A safe indoor and outdoor environment was not provided for the children. I did not observe any safety concerns indoors. I observed underpinning around the perimeter of the modular unit that was not in place creating opening under the modular unit. 10A NCAC 09 .0601(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. I observed one employee file that did not have a TB test on file. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. I observed one employee file that did not have an annual staff evaluation. 10A NCAC 09 .0514(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 09/19/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. We discussed during today's visit, since your facility only operates ten months throughout the year, your facility may receive a second annual compliance visit this fiscal year. During today’s visit, we discussed on-site administrative duties. For Head Start facilities, administrators can supervise four classrooms in one facility and be the administrator over more than one facility. In the event the facility has five classrooms, the administrator would need to be on-site for full-time hours at that facility only and would not be able to be an administrator at any other facility. Technical assistance provided during today’s visit: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •Make sure fence gaps always measure less than 3.5 inches. •Make sure the underpinning of the modular unit always stays in place. •Make sure to log the playground inspections on the monthly inspection form that I sent to you today. The person completing the playground inspection must have the Playground Safety training. This person has six months from their start date to complete this training. Check with your local Smart Start for available Playground Safety training. Until the training is completed, Erica Sneed will need to complete the playground inspections. •You will need to revise and review your EPR plan annually. Each year, you will print the first page reflecting the revision date. The following information should be included in the Ready to Go File: a collection of information on children, additional caregivers and the facility to utilize, if an evacuation occurs. The file shall include a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and additional caregiver, additional caregiver contact information, Incident Report forms, an area map, and emergency telephone numbers. •Make sure to separate staff medical files from their personnel files. Staff medical files should contain the medical report, tuberculosis test, and annual health questionnaire. •Make sure all employees review the emergency medical care plan and emergency preparedness and response plan annually. Document this in each employees file or on a staff meeting roster to verify this has been reviewed annually. •Have employees fill out a new employee information sheet and health questionnaire annually. At the completion of the visit, this visit summary was reviewed with Erica Sneed and emailed to Ms. Sneed, Ms. Anderson, and Ms. Ebrahim. Ms. Ebrahim is still listed and the individual who can sign visit summaries on the legal designee form. Ms. Ebrahim will need to sign the first page of the visit summary as soon as possible and email it back to me. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 9/5/2023 Number Present: 15 Completed Date: 9/5/2023 Age: From 4 To 5 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Erica Sneed, Director, and Heather Anderson, Lead Teacher. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 09/05/2023 and Family Services, Inc. was listed as current and active. The program’s compliance history was 98% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. I observed a 4.5-inch gap between the gate and the fence post on the gate the families use to drop children off. I observed a 5-inch gap between the building and the fence post at the corner of the playground. I did not observe any safety concerns indoors. I observed underpinning around the perimeter of the modular unit that was not in place creating an opening under the modular unit. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children eating breakfast, engaging in routine activities, free play, and group time. I observed developmentally appropriate materials and activities were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 09/14/2022. A sanitation inspection was completed 02/22/2023 with a superior classification. The last fire inspection was conducted 02/27/2023. Program records and required postings were monitored. A fire drill was conducted on 08/31/2023. A shelter in place or lock down drill has not been documented at this time due to the classroom opening last week. Please make sure to document an emergency drill so that you have one every three months. An outdoor inspection was documented on 09/01/2023. Staff files and children’s records were monitored per DCDEE procedures. I observed one employee that did not have an employee evaluation. I observed one employee that did not have a tuberculosis test on file. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous supplies are kept in a locked closet. No medications were observed nor reported. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. I observed a 4.5 inch gap between the gate and the fence post on the gate the families use to drop children off. I observed a 5 inch gap between the building and the fence post at the corner of the playground. .0605(g) 807 A safe indoor and outdoor environment was not provided for the children. I did not observe any safety concerns indoors. I observed underpinning around the perimeter of the modular unit that was not in place creating opening under the modular unit. 10A NCAC 09 .0601(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. I observed one employee file that did not have a TB test on file. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. I observed one employee file that did not have an annual staff evaluation. 10A NCAC 09 .0514(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 09/19/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. We discussed during today's visit, since your facility only operates ten months throughout the year, your facility may receive a second annual compliance visit this fiscal year. During today’s visit, we discussed on-site administrative duties. For Head Start facilities, administrators can supervise four classrooms in one facility and be the administrator over more than one facility. In the event the facility has five classrooms, the administrator would need to be on-site for full-time hours at that facility only and would not be able to be an administrator at any other facility. Technical assistance provided during today’s visit: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •Make sure fence gaps always measure less than 3.5 inches. •Make sure the underpinning of the modular unit always stays in place. •Make sure to log the playground inspections on the monthly inspection form that I sent to you today. The person completing the playground inspection must have the Playground Safety training. This person has six months from their start date to complete this training. Check with your local Smart Start for available Playground Safety training. Until the training is completed, Erica Sneed will need to complete the playground inspections. •You will need to revise and review your EPR plan annually. Each year, you will print the first page reflecting the revision date. The following information should be included in the Ready to Go File: a collection of information on children, additional caregivers and the facility to utilize, if an evacuation occurs. The file shall include a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and additional caregiver, additional caregiver contact information, Incident Report forms, an area map, and emergency telephone numbers. •Make sure to separate staff medical files from their personnel files. Staff medical files should contain the medical report, tuberculosis test, and annual health questionnaire. •Make sure all employees review the emergency medical care plan and emergency preparedness and response plan annually. Document this in each employees file or on a staff meeting roster to verify this has been reviewed annually. •Have employees fill out a new employee information sheet and health questionnaire annually. At the completion of the visit, this visit summary was reviewed with Erica Sneed and emailed to Ms. Sneed, Ms. Anderson, and Ms. Ebrahim. Ms. Ebrahim is still listed and the individual who can sign visit summaries on the legal designee form. Ms. Ebrahim will need to sign the first page of the visit summary as soon as possible and email it back to me. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: FAMILY SERVICES, INC. AT KERNERSVILLE Facility ID: 34000227 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 9/5/2023 Number Present: 15 Completed Date: 9/5/2023 Age: From 4 To 5 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Erica Sneed, Director, and Heather Anderson, Lead Teacher. Your program currently operates with a Five-Star license effective 4/7/2022. Restrictions include daytime care, no cooking, meets enhanced ratios and reduced staff/child ratios minus one. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 09/05/2023 and Family Services, Inc. was listed as current and active. The program’s compliance history was 98% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. I observed a 4.5-inch gap between the gate and the fence post on the gate the families use to drop children off. I observed a 5-inch gap between the building and the fence post at the corner of the playground. I did not observe any safety concerns indoors. I observed underpinning around the perimeter of the modular unit that was not in place creating an opening under the modular unit. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children eating breakfast, engaging in routine activities, free play, and group time. I observed developmentally appropriate materials and activities were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 09/14/2022. A sanitation inspection was completed 02/22/2023 with a superior classification. The last fire inspection was conducted 02/27/2023. Program records and required postings were monitored. A fire drill was conducted on 08/31/2023. A shelter in place or lock down drill has not been documented at this time due to the classroom opening last week. Please make sure to document an emergency drill so that you have one every three months. An outdoor inspection was documented on 09/01/2023. Staff files and children’s records were monitored per DCDEE procedures. I observed one employee that did not have an employee evaluation. I observed one employee that did not have a tuberculosis test on file. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous supplies are kept in a locked closet. No medications were observed nor reported. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. I observed a 4.5 inch gap between the gate and the fence post on the gate the families use to drop children off. I observed a 5 inch gap between the building and the fence post at the corner of the playground. .0605(g) 807 A safe indoor and outdoor environment was not provided for the children. I did not observe any safety concerns indoors. I observed underpinning around the perimeter of the modular unit that was not in place creating opening under the modular unit. 10A NCAC 09 .0601(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. I observed one employee file that did not have a TB test on file. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. I observed one employee file that did not have an annual staff evaluation. 10A NCAC 09 .0514(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 09/19/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. We discussed during today's visit, since your facility only operates ten months throughout the year, your facility may receive a second annual compliance visit this fiscal year. During today’s visit, we discussed on-site administrative duties. For Head Start facilities, administrators can supervise four classrooms in one facility and be the administrator over more than one facility. In the event the facility has five classrooms, the administrator would need to be on-site for full-time hours at that facility only and would not be able to be an administrator at any other facility. Technical assistance provided during today’s visit: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •Make sure fence gaps always measure less than 3.5 inches. •Make sure the underpinning of the modular unit always stays in place. •Make sure to log the playground inspections on the monthly inspection form that I sent to you today. The person completing the playground inspection must have the Playground Safety training. This person has six months from their start date to complete this training. Check with your local Smart Start for available Playground Safety training. Until the training is completed, Erica Sneed will need to complete the playground inspections. •You will need to revise and review your EPR plan annually. Each year, you will print the first page reflecting the revision date. The following information should be included in the Ready to Go File: a collection of information on children, additional caregivers and the facility to utilize, if an evacuation occurs. The file shall include a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and additional caregiver, additional caregiver contact information, Incident Report forms, an area map, and emergency telephone numbers. •Make sure to separate staff medical files from their personnel files. Staff medical files should contain the medical report, tuberculosis test, and annual health questionnaire. •Make sure all employees review the emergency medical care plan and emergency preparedness and response plan annually. Document this in each employees file or on a staff meeting roster to verify this has been reviewed annually. •Have employees fill out a new employee information sheet and health questionnaire annually. At the completion of the visit, this visit summary was reviewed with Erica Sneed and emailed to Ms. Sneed, Ms. Anderson, and Ms. Ebrahim. Ms. Ebrahim is still listed and the individual who can sign visit summaries on the legal designee form. Ms. Ebrahim will need to sign the first page of the visit summary as soon as possible and email it back to me. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times