The Learning Experience At Mt Holly

G.S. 110-91 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 0626-080L Visit Date: 6/11/2026 Number Present: 101 Completed Date: 6/11/2026 Age: From 0 To 6 Total Minutes: 135 Time In: 09:30 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s visit was to obtain information related to a self-report received by the Division. During today’s visit, Ms. J. Matthews, third key, accompanied me during a walk through the facility. During the visit, I discussed the information with Mr. Locke, director. Based on information obtained, the following was determined. Mr. Locke stated last week a teacher shared that while on the playground she witness a teacher tap a child’s hand because he spilt his water. He stated on the same day another teacher approached him and shared that she saw the same teacher pulled a child by the arm because he was under the table and told the child “He shouldn’t have his ass under there anyway”. Mr. Locke stated that the alleged incidents involved the same child. He stated he spoke with the alleged teacher involved in the incidents and she denied all allegations. Mr. Locke stated he spoke with the child parents regarding the alleged incidents. Mr. Locke stated the facility camera system only provides live footage. I interviewed 2 additional staff in person at the facility. I interviewed 1 staff member via phone. A staff member stated last week while on the playground she saw a teacher passing out water to the kids. She stated a child spilt his water and she saw the teacher grab the child’s hand and pop it. Another teacher stated over a week ago, she was working with the same teacher in a classroom and a child kept going under the table. She stated she saw the teacher grab the child by one hand pull him from under the table and stated, “he shouldn’t have his ass under the table”. I interviewed an additional staff member via telephone and she stated that she did not witness the incident on the playground, however she was working with the same teacher last Wednesday and she saw the teacher pop several children hands because they wouldn’t sit on the carpet, crawled under the table or wouldn’t sit still on the carpet. During the visit, I also contacted the child’s parent that was involved in the playground and under the table incident. The parent stated she was in shock when Mr. Locke shared these concerns regarding the teacher and their child. She stated there were no red flags. Limited monitoring of child care requirements occurred during today’s visit. Based on interviews the alleged incidents were confirmed. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Based on interviews a staff member tap a child on the hand because he spilt his water. The same staff member pulled the same child by 1 hand from under the table and stated "he shouldn't have his ass under the table". The same staff member popped several children on the hand because they wouldn't stay on the carpet, crawled under the table, and wouldn't sit still. G.S. 110-91(10) Technical assistance: Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. Based on interviews, there was a pattern of a staff member not attending to children in a nurturing and appropriate manner. Mr. Locke stated the staff member was initially placed on administrative leave and then terminated on 6/8/2026. Mr. Locke stated that a staff meeting is scheduled for June 16, 2026, he will discuss the discipline policy and how to attend to children in a nurturing and appropriate manner. He stated that he would send documentation of the review with staff. A follow up visit may be made in the near future. An administrative action may be issued. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 6/24/2026. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 2/25/2026 Number Present: 118 Completed Date: 2/25/2026 Age: From 0 To 5 Total Minutes: 195 Time In: 09:30 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Rated License Assessment Announced/Unannounced: Announced The purpose of today’s announced rated license assessment visit is monitor child care rules, laws and assessment requirements. This center currently has a 3 star license and an 18 month compliance history score of 88%. The license and NC child care law summary was prominently posted. Upon arrival, I was greeted by A. Owens, assistant director. Ms. Owens went to get Mr. Locke, director. Mr. Locked accompanied me during the walkthrough of the facility. There were 118 children in attendance today. The children were observed participating in free play, teacher directed activities, outdoor play, feeding, napping and transitions. The following items were monitored today: supervision, staff/child ratios, permit restrictions, license posted, approved space, storage of hazardous products, storage of medication, staff records and program records. There has been 1 new staff since my last visit. The staff and training worksheets were reviewed to confirm existing staff were still current with CPR, First Aid, ITS-SIDS training and criminal background qualifying letters. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter-in-place and Lock-Down drills were documented quarterly as required. The playground safety inspections were reviewed. Reports were documented monthly as required. During the visit, I monitored that K. Honeycutt criminal background check expired on 11/23/2025. Ms. Honeycutt has until 3/10/2026 to get a current letter on file. If a current letter is not on file by 3/10/2025, Ms. Honeycutt cannot report to work until a current letter is on file. Rated License: Mr. Locke submitted the facilities education for review prior to the visit. Based on today’s observation, I requested that he resubmit the education worksheet. During the visit, I reviewed required documentation for Pathway 1. While reviewing the documents, Mr. Locke inquired about Pathway 2. Mr. Locke stated that he would get back with me in the near future regarding which pathway he will pursue. There were 7 violations cited during today's visit. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. In space #4, there was a torn child size sofa. .0601(c) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. There was no documentation of a required fire drill for December 2025. .0604(t); .0302(d)(5) 1043 All staff records, except financial records, were not made available for review. A substitute staff file was not made available review. G.S. 110-91( 9) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). K. Honeycutt has not submitted the forms prior to expiration of background check. G.S. 110-90.2(b) & .2703(n)&(o) 1757 A valid qualification letter was not on file and available to review at the facility. K. Honeycutt does not have a valid qualification letter on file. G.S. 110-90.2(b) & (d) & .2703(e) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member has not completed the training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Two staff have not completed all the health and safety trainings within one year of employment. .1102(a) Technical Assistance: For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 3/10/2026. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email at Michelle.Cuthbertson@dhhs.nc.gov or by phone at 704-297-5431. Ebony Duncan, supervisor, Ebony.Duncan@dhhs.nc.gov, 704-594-0043. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 2/25/2026 Number Present: 118 Completed Date: 2/25/2026 Age: From 0 To 5 Total Minutes: 195 Time In: 09:30 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Rated License Assessment Announced/Unannounced: Announced The purpose of today’s announced rated license assessment visit is monitor child care rules, laws and assessment requirements. This center currently has a 3 star license and an 18 month compliance history score of 88%. The license and NC child care law summary was prominently posted. Upon arrival, I was greeted by A. Owens, assistant director. Ms. Owens went to get Mr. Locke, director. Mr. Locked accompanied me during the walkthrough of the facility. There were 118 children in attendance today. The children were observed participating in free play, teacher directed activities, outdoor play, feeding, napping and transitions. The following items were monitored today: supervision, staff/child ratios, permit restrictions, license posted, approved space, storage of hazardous products, storage of medication, staff records and program records. There has been 1 new staff since my last visit. The staff and training worksheets were reviewed to confirm existing staff were still current with CPR, First Aid, ITS-SIDS training and criminal background qualifying letters. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter-in-place and Lock-Down drills were documented quarterly as required. The playground safety inspections were reviewed. Reports were documented monthly as required. During the visit, I monitored that K. Honeycutt criminal background check expired on 11/23/2025. Ms. Honeycutt has until 3/10/2026 to get a current letter on file. If a current letter is not on file by 3/10/2025, Ms. Honeycutt cannot report to work until a current letter is on file. Rated License: Mr. Locke submitted the facilities education for review prior to the visit. Based on today’s observation, I requested that he resubmit the education worksheet. During the visit, I reviewed required documentation for Pathway 1. While reviewing the documents, Mr. Locke inquired about Pathway 2. Mr. Locke stated that he would get back with me in the near future regarding which pathway he will pursue. There were 7 violations cited during today's visit. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. In space #4, there was a torn child size sofa. .0601(c) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. There was no documentation of a required fire drill for December 2025. .0604(t); .0302(d)(5) 1043 All staff records, except financial records, were not made available for review. A substitute staff file was not made available review. G.S. 110-91( 9) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). K. Honeycutt has not submitted the forms prior to expiration of background check. G.S. 110-90.2(b) & .2703(n)&(o) 1757 A valid qualification letter was not on file and available to review at the facility. K. Honeycutt does not have a valid qualification letter on file. G.S. 110-90.2(b) & (d) & .2703(e) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member has not completed the training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Two staff have not completed all the health and safety trainings within one year of employment. .1102(a) Technical Assistance: For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 3/10/2026. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email at Michelle.Cuthbertson@dhhs.nc.gov or by phone at 704-297-5431. Ebony Duncan, supervisor, Ebony.Duncan@dhhs.nc.gov, 704-594-0043. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0806 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 1125-138L Visit Date: 11/19/2025 Number Present: 106 Completed Date: 11/19/2025 Age: From 0 To 5 Total Minutes: 120 Time In: 12:00 PM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to investigate allegations of violations of child care requirements. Upon arrival, I was greeted by P. Locke, director. Mr. Locke stated that on one occasion the child had diarrhea, and the parent did not provide extra clothing. Mr. Locke stated they provided the child with the only change of clothing they had at the center. Mr. Locke stated that they told the parent to bring in extra clothing. Mr. Locke stated that on another occasion the child had 2 extra pairs of clothing. He stated that the child had soiled incidents with all his extra clothing. He stated that during the last soiled incident the teacher was cleaning up the child when the mother arrived at pick up and the mother just took him. I interviewed 1 additional staff member. She stated that on one occasion the child did not have extra clothing, and the child left the facility with long sleeve shirt, diaper and his socks. She stated that she told the child’s aunt that he needed extra clothing. She stated that on another occasion he had extra clothing. She stated that he had several soiled incidents and used up all his extra clothing. She stated after she cleaned him up, she placed him in his crib with a sweatshirt and diaper. She stated that his grandmother arrived at the facility around that timeframe to pick him up. She stated she told the grandmother he needed extra clothing. She stated that she didn’t have any extra clothing in his size to place on him. She stated that she didn’t ask other teachers or administrators if they had any extra clothing available. Mr. Locke accompanied me during the walkthrough of the facility. There were 106 children present during today’s visit. I observed the children participating in napping and feeding. Staff/child ratio, Supervision, group size, capacity and space were observed in compliance today. Based on interviews the allegations of violations of child care requirements are substantiated. A violation was cited during today’s visit. Violation Number Comment Rule 803 There were no clean clothes available for the children to wear when children's clothes became wet or soiled. The facility did not provide clean clothing to a child after they soiled through the extra clothing that was provided by the parent. 10A NCAC 09 .0806(b) Technical Assistance: The center shall ensure that clean clothes are available in the event that a child's clothes become wet or soiled. The change of clothing may be provided by the center or by the child's parents. Based on interviews, the facility didn’t provide clean clothes to a child after soiled incidents. Mr. Locke stated that the facility only had 1 extra clothing available. A teacher stated that she has extra clothing but not in the child’s size. She stated that she did not ask another teacher or admin staff if any clothing was available for the child. Towards the end of the visit, Ms. Owens, assistant director, showed me a box full of extra clothing. I shared with Mr. Locke that he needs to communicate with all staff that extra clothing must be provided by parents or the facility. In the event, there are no clothes available in the classroom, the teachers need to call the front office. Also during the visit, we discussed making sure mats are at least 18 inches apart or separated by barrier. An administrative action may be issued. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 12/2/2025. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 88 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 285 Time In: 09:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the center for annual compliance. The facility currently has a three-star license and an 18 month compliance history of 90%. The license and NC childcare law summary were prominently posted. The Secretary of State database was monitored, and CHILDCARE PARTNERS AT CHARLOTTE-MT HOLLY LLC. is current and active. I was greeted by P. Locke, director. Mr. Locke accompanied me during the walkthrough of the facility. Staff/child ratio, supervision, capacity, group size and space were observed in compliance today. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter in place and/or lockdown drills were documented as required. The playground safety inspections were reviewed and documented. The center last had a sanitation inspection on 8/8/25. The center received 26 demerits and received approved classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 5/20/25. There were 88 children in attendance today during the walkthrough. I observed the children participating in teacher directed activities, free play, outdoor play, breakfast, napping and routines. The playgrounds were monitored during today’s visit. The facility does not provide transportation. I monitored all new staff files since my last visit. Ten percent of existing staff files were monitored. Ten percent of the enrolled children’s files were monitored at random today. K. Lucas criminal background letter expired 10/1/2025. Ms. Lucas has until 11/26/2025 to complete a criminal background check and have the letter on file. If a letter is not on file by 11/26/2025, Ms. Lucas will not be allowed to work until a current letter is on file. There were 9 violations cited during today’s visit. Violation Number Comment Rule 415 A current schedule was not posted for each group of children for reference. In space #1, there was no daily schedule posted. GS 110-91(12);.0508(a) 428 A current activity plan was not posted for each group of children for reference. In space #10, a current activity plan was not posted. GS 110-91(12); .0508(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. There was no current health questionnaire on file for C. Cosby, A. Owens, S. Heard and J. Thompson. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. There was no annual emergency information on file for C. Cosby, A. Owens and S. Heard. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). K. Lucas did not complete a background check prior to its expiration. The letter expired 10/1/2025. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. There was no current first aid training for B. Taylor, J. Mcarthy, C. Carmichael, A. Oni, C. Cosby and J. Thomas. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. There was no current CPR course for B. Taylor, J. Mcarthy, C. Carmichael, A. Oni, C. Cosby and J. Thomas. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was no documentation of file for an annual staff evaluation and development plan for A. Oni, C. Cosby, J. Rawls, A. Owens, J. Matthews, S. Heard, J. Thompson and S. Rhyne. 10A NCAC 09 .0514(f) 1898 Staff did not complete the health and safety training within one year of employment. E. Davis did not complete the health and safety trainings within one year of employment. .1102(a) Technical Assistance: I shared with Mr. Locke to update one item in the facility’s EPR plan. During the visit, Mr. Locke requested information regarding Pathway 1: Program Assessment. We visited the QRIS page on the division’s website. I reviewed all requirements for Pathway 1. This program is not required for reassessment until May 2028, but Mr. Locke is looking to reapply prior to that date. For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 11/26/2025. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 88 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 285 Time In: 09:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the center for annual compliance. The facility currently has a three-star license and an 18 month compliance history of 90%. The license and NC childcare law summary were prominently posted. The Secretary of State database was monitored, and CHILDCARE PARTNERS AT CHARLOTTE-MT HOLLY LLC. is current and active. I was greeted by P. Locke, director. Mr. Locke accompanied me during the walkthrough of the facility. Staff/child ratio, supervision, capacity, group size and space were observed in compliance today. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter in place and/or lockdown drills were documented as required. The playground safety inspections were reviewed and documented. The center last had a sanitation inspection on 8/8/25. The center received 26 demerits and received approved classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 5/20/25. There were 88 children in attendance today during the walkthrough. I observed the children participating in teacher directed activities, free play, outdoor play, breakfast, napping and routines. The playgrounds were monitored during today’s visit. The facility does not provide transportation. I monitored all new staff files since my last visit. Ten percent of existing staff files were monitored. Ten percent of the enrolled children’s files were monitored at random today. K. Lucas criminal background letter expired 10/1/2025. Ms. Lucas has until 11/26/2025 to complete a criminal background check and have the letter on file. If a letter is not on file by 11/26/2025, Ms. Lucas will not be allowed to work until a current letter is on file. There were 9 violations cited during today’s visit. Violation Number Comment Rule 415 A current schedule was not posted for each group of children for reference. In space #1, there was no daily schedule posted. GS 110-91(12);.0508(a) 428 A current activity plan was not posted for each group of children for reference. In space #10, a current activity plan was not posted. GS 110-91(12); .0508(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. There was no current health questionnaire on file for C. Cosby, A. Owens, S. Heard and J. Thompson. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. There was no annual emergency information on file for C. Cosby, A. Owens and S. Heard. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). K. Lucas did not complete a background check prior to its expiration. The letter expired 10/1/2025. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. There was no current first aid training for B. Taylor, J. Mcarthy, C. Carmichael, A. Oni, C. Cosby and J. Thomas. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. There was no current CPR course for B. Taylor, J. Mcarthy, C. Carmichael, A. Oni, C. Cosby and J. Thomas. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was no documentation of file for an annual staff evaluation and development plan for A. Oni, C. Cosby, J. Rawls, A. Owens, J. Matthews, S. Heard, J. Thompson and S. Rhyne. 10A NCAC 09 .0514(f) 1898 Staff did not complete the health and safety training within one year of employment. E. Davis did not complete the health and safety trainings within one year of employment. .1102(a) Technical Assistance: I shared with Mr. Locke to update one item in the facility’s EPR plan. During the visit, Mr. Locke requested information regarding Pathway 1: Program Assessment. We visited the QRIS page on the division’s website. I reviewed all requirements for Pathway 1. This program is not required for reassessment until May 2028, but Mr. Locke is looking to reapply prior to that date. For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 11/26/2025. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 88 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 285 Time In: 09:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the center for annual compliance. The facility currently has a three-star license and an 18 month compliance history of 90%. The license and NC childcare law summary were prominently posted. The Secretary of State database was monitored, and CHILDCARE PARTNERS AT CHARLOTTE-MT HOLLY LLC. is current and active. I was greeted by P. Locke, director. Mr. Locke accompanied me during the walkthrough of the facility. Staff/child ratio, supervision, capacity, group size and space were observed in compliance today. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter in place and/or lockdown drills were documented as required. The playground safety inspections were reviewed and documented. The center last had a sanitation inspection on 8/8/25. The center received 26 demerits and received approved classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 5/20/25. There were 88 children in attendance today during the walkthrough. I observed the children participating in teacher directed activities, free play, outdoor play, breakfast, napping and routines. The playgrounds were monitored during today’s visit. The facility does not provide transportation. I monitored all new staff files since my last visit. Ten percent of existing staff files were monitored. Ten percent of the enrolled children’s files were monitored at random today. K. Lucas criminal background letter expired 10/1/2025. Ms. Lucas has until 11/26/2025 to complete a criminal background check and have the letter on file. If a letter is not on file by 11/26/2025, Ms. Lucas will not be allowed to work until a current letter is on file. There were 9 violations cited during today’s visit. Violation Number Comment Rule 415 A current schedule was not posted for each group of children for reference. In space #1, there was no daily schedule posted. GS 110-91(12);.0508(a) 428 A current activity plan was not posted for each group of children for reference. In space #10, a current activity plan was not posted. GS 110-91(12); .0508(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. There was no current health questionnaire on file for C. Cosby, A. Owens, S. Heard and J. Thompson. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. There was no annual emergency information on file for C. Cosby, A. Owens and S. Heard. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). K. Lucas did not complete a background check prior to its expiration. The letter expired 10/1/2025. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. There was no current first aid training for B. Taylor, J. Mcarthy, C. Carmichael, A. Oni, C. Cosby and J. Thomas. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. There was no current CPR course for B. Taylor, J. Mcarthy, C. Carmichael, A. Oni, C. Cosby and J. Thomas. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was no documentation of file for an annual staff evaluation and development plan for A. Oni, C. Cosby, J. Rawls, A. Owens, J. Matthews, S. Heard, J. Thompson and S. Rhyne. 10A NCAC 09 .0514(f) 1898 Staff did not complete the health and safety training within one year of employment. E. Davis did not complete the health and safety trainings within one year of employment. .1102(a) Technical Assistance: I shared with Mr. Locke to update one item in the facility’s EPR plan. During the visit, Mr. Locke requested information regarding Pathway 1: Program Assessment. We visited the QRIS page on the division’s website. I reviewed all requirements for Pathway 1. This program is not required for reassessment until May 2028, but Mr. Locke is looking to reapply prior to that date. For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 11/26/2025. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2809 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 0625-238L Visit Date: 7/8/2025 Number Present: 81 Completed Date: 7/8/2025 Age: From 0 To 7 Total Minutes: 74 Time In: 08:56 AM Time Out: 10:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to follow up to monitor compliance for the following violation that was cited during the complaint visit conducted on 7/1/2025: For each child, there was not at least 30 sq. ft inside space per the total licensed capacity and 100 sq. ft outside space for each child using the outdoor learning environment at any one time. In space #7, there were 12 children present. The facility is license to follow enhanced space. The enhanced square footage for the space can not exceed pass 11 children. The violation listed above was not related to the complaint visit. Today, I was greeted by P. Locke, director. Mr. Locke accompanied me during the walkthrough of the facility. During the walkthrough, in space #6, there were 12 children present. The children were 1 and 2 years of age. The facility is license to follow enhanced space. The square footage for space #6 cannot exceed pass 11 children. There were 81 children present during the walkthrough. I observed the children participating in arrival, breakfast, routines, napping, and free play. There was 1 violation cited during today’s visit. Violation Number Comment Rule 1245 For each child, there was not at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time. In space #6, there were 12 children present. The facility is license to follow enhanced space requirements. The enhanced square footage for the space can not exceed pass 11 children. Repeated violation 10A NCAC 09 .2809(a) Technical Assistance: For the safety and well-being of children space requirements must be met at all times. In space #6, there were 12 children present. The facility is license to follow enhanced space. The square footage for space #6 cannot exceed pass 11 children. Mr. Locke stated that the reasoning for the repeated violation was staff call outs and late. We discussed communicating with all staff regarding meeting space requirements. A follow-up visit will be made in the near future. I shared with Mr. Locke that an administrative action may be issued. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 7/21/2025. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2809 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 0625-238L Visit Date: 7/1/2025 Number Present: 89 Completed Date: 7/1/2025 Age: From 0 To 7 Total Minutes: 135 Time In: 09:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to investigate allegations of violations of child care requirements. Upon arrival, I was greeted by A. Owens, assistant director. I shared the reason for my visit. I immediately conducted a walkthrough of the facility. Ms. Owens accompanied me during the walkthrough of 2 classrooms. P. Locke, director arrived at the facility and accompanied me during the remaining classrooms. After the walkthrough, Ms. Locke stated that they never have ratio issues. Ms. Locke stated that there are no issues with current teachers in regard to inappropriate handling of children. Ms. Locke stated children are not allowed in the kitchen. He stated that the cook will talk to her child at the kitchen door if need be. He stated that there have been no concerns regarding infants and their feeding schedule. He stated that there are no concerns regarding teacher interactions. I interviewed 5 additional staff members. The infant teachers denied concerns regarding infants not being fed meals or bottles as required. The staff members denied that there are issues with maintaining staff/child ratios. The staff member denied that there are concerns with supervision or staff having inappropriate discipline with children. There were 89 children present during today’s visit. I observed the children participating in teacher directed activities, breakfast, free play, routines, and napping. Staff/child ratio, Supervision, group size, and capacity were observed in compliance today. Based on interviews and observations, allegations of violations of childcare requirements were unsubstantiated. During today’s visit and not related to the complaint visit, two violations were cited. Violation Number Comment Rule 544 Screen time was offered to children under three years of age. In space 11, there were children two and three years of age participating in screen time. .0510(f) 1245 For each child, there was not at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time. In space #7, there were 12 children present. The facility is license to follow enhanced space. The enhanced square footage for the space can not exceed past 11 children. 10A NCAC 09 .2809(a) Technical Assistance: A follow-up visit will be conducted in the near future. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 7/14/2025. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: 0525-022L Visit Date: 5/7/2025 Number Present: 106 Completed Date: 5/7/2025 Age: From 0 To 4 Total Minutes: 150 Time In: 12:15 PM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced Allegations Section There are concerns that: There are allegations of violations of child care requirements. Upon arrival, I greeted Mr. Locke, and I stated that I was at the facility to investigate regarding potential violations of child care requirements. Findings: Incident Reports were not given to the child’s parents or family member regarding the incident. I reviewed the facility’s incident log to verify completion on incidents that took place in March and April. According to 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declines a copy, and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. The incident reports were reviewed during today’s visit. I observed incident reports for April 7th, 2025, and April 24th, 2025. I did not see any incident report for April 11th, 2025, according to the administrator, a conversation took place on April 11th that did not warrant an incident report. We spoke about observation reports that are on file for documentation purposes that are not given to families but are used internally to determine the best fit for the program. I also monitored the incident report log and noticed that the April 24th, 2025 date was not documented on the incident report log. We also spoke about language used when staff members are completing incident reports regarding what took place during any incidents and the expectations of how staff should handle written dialog between staff and families. After the interview with staff members, one staff member stated that she write down information that she needs to explain to the families of what took place. This same staff member recalled an incident that took place while she cared for ten (10) two (2) year old children in the outdoor learning environment. The staff member stated she was engaged to two (2) children and when she looked over, she observed a child pulling and tugging on another child. She asked the child to stop and went over to both children to separate them. She also stated that one child kept following his classmates when his classmates were unwillingly engaging with the child(ren). The staff member stated that she created an incident report to let the child’s parent know that this incident took place. During a morning arrival, days after the incident report was issued, the child’s parent, met the staff member in the classroom. The staff member stated she was asked to explain the incident and the behavior that took place with her child. The staff member stated that she tried explaining to the parent, but the parent became disgruntled, and her voice became elevated. The staff member felt she was being attacked and stated to the parent, “I am trying to explain to you what is happening in the classroom and trying to prevent your child from terrorizing other children.” At no time, did the staff member state she said this to the child but couldn’t find another word to describe the behavior because of the tension that took place during the parent/teacher exchange. The allegation regarding the incident report violation not giving to the parent was not factual because signatures were visible. What was determined that was not given to the family was internal observation reports. Findings: Regarding appropriate Supervision for the age and development of the child in care. According to 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately always supervised in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. Staff interview: During the outdoor learning environment and indoors, the staff member I interviewed concerning supervision, stated that she supervises her children according to our rule and has done her best to make sure all children are kept safe while in her care. She stated she has maintained her ratio of 1 to 10 two-year children since being employed at this facility for the past two months. She stated she engages with all children my moving about the spaces and that she does her best to make sure she has eyes on all children while working individually. She has mentioned that one situation when she was changing a child on the changing table, she verbally tried to get a child’s attention when engaged in unwarranted behaviors with a classmate. The staff member stated she could not leave the child on the changing table and did her best in re-directing the behavior until she was able to place the child safely on the floor after changing his diaper. The allegation regarding supervision violation was not found during today’s visit. We also discussed the ratio for programs that are going through a temporary license for a two-year-old classroom is 1:10. The program has determined enhanced standards will take place after the temporary license expires on May 18, 2025. One violation was cited during the complaint visit. Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. I did not monitor documentation for an incident that took place on April 24, 2025. .0802(g)(1-6) Technical Assistance: I suggested to Mr. Locke to speak with staff on how to log incident reports on the incident logo as it takes place. I observed incident reports dated out of sequence on the incident log. Ms. Owens, Second Key in Charge, stated that she might have missed the incident report after reviewing the time off sheets that staff turn in monthly. The incident log was in between paperwork when she noticed it prior to documenting on the incident report log. Feel free to contact me for assistance at either my office 704-776-0602 or my e-mail Rasheka.Wheeler@dhhs.nc.gov. Rasheka Wheeler Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box P.O. Box 691174 Mint Hill, NC 28227 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: 0525-022L Visit Date: 5/7/2025 Number Present: 106 Completed Date: 5/7/2025 Age: From 0 To 4 Total Minutes: 150 Time In: 12:15 PM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced Allegations Section There are concerns that: There are allegations of violations of child care requirements. Upon arrival, I greeted Mr. Locke, and I stated that I was at the facility to investigate regarding potential violations of child care requirements. Findings: Incident Reports were not given to the child’s parents or family member regarding the incident. I reviewed the facility’s incident log to verify completion on incidents that took place in March and April. According to 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declines a copy, and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. The incident reports were reviewed during today’s visit. I observed incident reports for April 7th, 2025, and April 24th, 2025. I did not see any incident report for April 11th, 2025, according to the administrator, a conversation took place on April 11th that did not warrant an incident report. We spoke about observation reports that are on file for documentation purposes that are not given to families but are used internally to determine the best fit for the program. I also monitored the incident report log and noticed that the April 24th, 2025 date was not documented on the incident report log. We also spoke about language used when staff members are completing incident reports regarding what took place during any incidents and the expectations of how staff should handle written dialog between staff and families. After the interview with staff members, one staff member stated that she write down information that she needs to explain to the families of what took place. This same staff member recalled an incident that took place while she cared for ten (10) two (2) year old children in the outdoor learning environment. The staff member stated she was engaged to two (2) children and when she looked over, she observed a child pulling and tugging on another child. She asked the child to stop and went over to both children to separate them. She also stated that one child kept following his classmates when his classmates were unwillingly engaging with the child(ren). The staff member stated that she created an incident report to let the child’s parent know that this incident took place. During a morning arrival, days after the incident report was issued, the child’s parent, met the staff member in the classroom. The staff member stated she was asked to explain the incident and the behavior that took place with her child. The staff member stated that she tried explaining to the parent, but the parent became disgruntled, and her voice became elevated. The staff member felt she was being attacked and stated to the parent, “I am trying to explain to you what is happening in the classroom and trying to prevent your child from terrorizing other children.” At no time, did the staff member state she said this to the child but couldn’t find another word to describe the behavior because of the tension that took place during the parent/teacher exchange. The allegation regarding the incident report violation not giving to the parent was not factual because signatures were visible. What was determined that was not given to the family was internal observation reports. Findings: Regarding appropriate Supervision for the age and development of the child in care. According to 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately always supervised in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. Staff interview: During the outdoor learning environment and indoors, the staff member I interviewed concerning supervision, stated that she supervises her children according to our rule and has done her best to make sure all children are kept safe while in her care. She stated she has maintained her ratio of 1 to 10 two-year children since being employed at this facility for the past two months. She stated she engages with all children my moving about the spaces and that she does her best to make sure she has eyes on all children while working individually. She has mentioned that one situation when she was changing a child on the changing table, she verbally tried to get a child’s attention when engaged in unwarranted behaviors with a classmate. The staff member stated she could not leave the child on the changing table and did her best in re-directing the behavior until she was able to place the child safely on the floor after changing his diaper. The allegation regarding supervision violation was not found during today’s visit. We also discussed the ratio for programs that are going through a temporary license for a two-year-old classroom is 1:10. The program has determined enhanced standards will take place after the temporary license expires on May 18, 2025. One violation was cited during the complaint visit. Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. I did not monitor documentation for an incident that took place on April 24, 2025. .0802(g)(1-6) Technical Assistance: I suggested to Mr. Locke to speak with staff on how to log incident reports on the incident logo as it takes place. I observed incident reports dated out of sequence on the incident log. Ms. Owens, Second Key in Charge, stated that she might have missed the incident report after reviewing the time off sheets that staff turn in monthly. The incident log was in between paperwork when she noticed it prior to documenting on the incident report log. Feel free to contact me for assistance at either my office 704-776-0602 or my e-mail Rasheka.Wheeler@dhhs.nc.gov. Rasheka Wheeler Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box P.O. Box 691174 Mint Hill, NC 28227 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0204 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 4/23/2025 Number Present: 98 Completed Date: 4/23/2025 Age: From 0 To 5 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a third temporary time-period. Michelle Cuthbertson, Child Care Consultant, accompanied me during today’s visit. Currently this center operates with a Temporary License, issued on November 18, 2025, to May 18, 2025. The restrictions include first shift only. Age Ranging from 0 -12 years of age; Capacity 167. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility. The following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Indoor Learning Environment: Staff/child ratio was observed and in compliance. Children were observed engaged in multi-play opportunities throughout their learning environment indoors. The outdoor learning environment was monitored during today’s visit. The outdoor inspections and fire drill report forms were reviewed during today’s visit. The forms were current and up to date. The last fire drill was conducted on 3/11/25. The last monthly playground inspection was completed on 4/7/2025. Sanitation Inspections: The last sanitation inspection was conducted on 1/14/25 by the Environmental Health Specialist. A “Superior” classification was issued with 15 demerits noted on the grade card. I have not received a Fire Inspection nor a Building Inspection for this facility as today’s date. Records: Files were very organized and in compliance. One (1) new staff hired. I received the staff and training worksheet during today’s visit. Nutrition: Kix Cereal and Milk. The menu indicated Cheerios, Pineapples and Milk. The breakfast component is missing the fruit portion. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Curriculum: You stated you already use the Learning Experience Approved Curriculum accompanied with NC Foundations. Your temporary license will expire on May 18, 2025. The rated license packet will be processed with the points you have agreed upon by using the previous owner’s Rated License Packet Information. I discussed that you must meet enhanced space only and meet requirements for two points in Program Standards. As discussed, the staff/child ratio form will need to be updated in each classroom by placing a check mark in the box. Rated License Assessment Education Component The previous director qualifies at the 7-point level as an Administrator. The current administrator is level 3. The previous education for Lead teacher level received 5 points for education and teacher level received 4 points for education. Program Component The facility follows enhanced space only. While the facility had a change of ownership, their operational policies and personnel policies did not change and remain approved. Quality Point Option remains the same from the previous owners. The following violations were cited and corrected during today’s visit. Violation Number Comment Rule 319 Staff/child ratios applicable to a classroom, were not posted in each classroom. In space #11, there was no staff/child ratio posted in the classroom. .0713(a)(10), (c) & (f)(3); .2818(e) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menu posted was not current with what the children were consuming for breakfast. 10A NCAC 09 .0901(b) An administrative action for a Provisional License due to non-receipt of an approved building and fire inspection. According to Child Care Rule 10A NCAC 09 .401 (a) When an operator proposes to open a new center or to change the ownership or location of an existing center, the Division shall issue the operator a temporary license upon the receipt of a license application pursuant to 10A NCAC 09 .0204 or .0302 and the documents specified in 10A NCAC 09 .0301 and .0302. (b) The temporary license shall be posted in a prominent place in the center that parents are able to view daily. (c) The temporary license shall remain in effect for six months or until the issuance of a star-rated license, a special provisional license, provisional license, probationary license, summary suspension, suspension, or a denial of a rated license to the operator. The facility has been in contact with building and fire to rectify the failed citations. Compliance History: Prior to today's visit, your program maintained 87% compliance. Please note that any violations cited today or during future visits will negatively impact your compliance history. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Technical Assistance: General Reminders (in compliance today): You are currently meeting voluntary enhanced requirements although minimum are required at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 9 children ~ 18 group 3 to 4 -Years ~ 1 staff / 10 children ~ 20group 4 to 5 Years ~ 1 staff /13 children ~ 25 group 5 to 6 Years ~ 1 staff / 15 children ~ 25 group 6 Years and Older ~ 1 staff / 20 children ~ 25 group We highly suggest to the administrator to contact the local resource and referral for some behavioral management resources to support the toddler and two year old teachers. Children seemed overly stimulated and needing guidance during the monitoring visit. Contact Quality Everyday for Infant/Toddler classroom management support at 704-376-6697. Stay up to date with the Division of Child Development and Early Education by visiting www.https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. Your future consultant information is listed below. Michelle Cuthbertson Office: 704-297-5431 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0301 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 4/23/2025 Number Present: 98 Completed Date: 4/23/2025 Age: From 0 To 5 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a third temporary time-period. Michelle Cuthbertson, Child Care Consultant, accompanied me during today’s visit. Currently this center operates with a Temporary License, issued on November 18, 2025, to May 18, 2025. The restrictions include first shift only. Age Ranging from 0 -12 years of age; Capacity 167. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility. The following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Indoor Learning Environment: Staff/child ratio was observed and in compliance. Children were observed engaged in multi-play opportunities throughout their learning environment indoors. The outdoor learning environment was monitored during today’s visit. The outdoor inspections and fire drill report forms were reviewed during today’s visit. The forms were current and up to date. The last fire drill was conducted on 3/11/25. The last monthly playground inspection was completed on 4/7/2025. Sanitation Inspections: The last sanitation inspection was conducted on 1/14/25 by the Environmental Health Specialist. A “Superior” classification was issued with 15 demerits noted on the grade card. I have not received a Fire Inspection nor a Building Inspection for this facility as today’s date. Records: Files were very organized and in compliance. One (1) new staff hired. I received the staff and training worksheet during today’s visit. Nutrition: Kix Cereal and Milk. The menu indicated Cheerios, Pineapples and Milk. The breakfast component is missing the fruit portion. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Curriculum: You stated you already use the Learning Experience Approved Curriculum accompanied with NC Foundations. Your temporary license will expire on May 18, 2025. The rated license packet will be processed with the points you have agreed upon by using the previous owner’s Rated License Packet Information. I discussed that you must meet enhanced space only and meet requirements for two points in Program Standards. As discussed, the staff/child ratio form will need to be updated in each classroom by placing a check mark in the box. Rated License Assessment Education Component The previous director qualifies at the 7-point level as an Administrator. The current administrator is level 3. The previous education for Lead teacher level received 5 points for education and teacher level received 4 points for education. Program Component The facility follows enhanced space only. While the facility had a change of ownership, their operational policies and personnel policies did not change and remain approved. Quality Point Option remains the same from the previous owners. The following violations were cited and corrected during today’s visit. Violation Number Comment Rule 319 Staff/child ratios applicable to a classroom, were not posted in each classroom. In space #11, there was no staff/child ratio posted in the classroom. .0713(a)(10), (c) & (f)(3); .2818(e) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menu posted was not current with what the children were consuming for breakfast. 10A NCAC 09 .0901(b) An administrative action for a Provisional License due to non-receipt of an approved building and fire inspection. According to Child Care Rule 10A NCAC 09 .401 (a) When an operator proposes to open a new center or to change the ownership or location of an existing center, the Division shall issue the operator a temporary license upon the receipt of a license application pursuant to 10A NCAC 09 .0204 or .0302 and the documents specified in 10A NCAC 09 .0301 and .0302. (b) The temporary license shall be posted in a prominent place in the center that parents are able to view daily. (c) The temporary license shall remain in effect for six months or until the issuance of a star-rated license, a special provisional license, provisional license, probationary license, summary suspension, suspension, or a denial of a rated license to the operator. The facility has been in contact with building and fire to rectify the failed citations. Compliance History: Prior to today's visit, your program maintained 87% compliance. Please note that any violations cited today or during future visits will negatively impact your compliance history. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Technical Assistance: General Reminders (in compliance today): You are currently meeting voluntary enhanced requirements although minimum are required at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 9 children ~ 18 group 3 to 4 -Years ~ 1 staff / 10 children ~ 20group 4 to 5 Years ~ 1 staff /13 children ~ 25 group 5 to 6 Years ~ 1 staff / 15 children ~ 25 group 6 Years and Older ~ 1 staff / 20 children ~ 25 group We highly suggest to the administrator to contact the local resource and referral for some behavioral management resources to support the toddler and two year old teachers. Children seemed overly stimulated and needing guidance during the monitoring visit. Contact Quality Everyday for Infant/Toddler classroom management support at 704-376-6697. Stay up to date with the Division of Child Development and Early Education by visiting www.https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. Your future consultant information is listed below. Michelle Cuthbertson Office: 704-297-5431 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 4/23/2025 Number Present: 98 Completed Date: 4/23/2025 Age: From 0 To 5 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a third temporary time-period. Michelle Cuthbertson, Child Care Consultant, accompanied me during today’s visit. Currently this center operates with a Temporary License, issued on November 18, 2025, to May 18, 2025. The restrictions include first shift only. Age Ranging from 0 -12 years of age; Capacity 167. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility. The following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Indoor Learning Environment: Staff/child ratio was observed and in compliance. Children were observed engaged in multi-play opportunities throughout their learning environment indoors. The outdoor learning environment was monitored during today’s visit. The outdoor inspections and fire drill report forms were reviewed during today’s visit. The forms were current and up to date. The last fire drill was conducted on 3/11/25. The last monthly playground inspection was completed on 4/7/2025. Sanitation Inspections: The last sanitation inspection was conducted on 1/14/25 by the Environmental Health Specialist. A “Superior” classification was issued with 15 demerits noted on the grade card. I have not received a Fire Inspection nor a Building Inspection for this facility as today’s date. Records: Files were very organized and in compliance. One (1) new staff hired. I received the staff and training worksheet during today’s visit. Nutrition: Kix Cereal and Milk. The menu indicated Cheerios, Pineapples and Milk. The breakfast component is missing the fruit portion. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Curriculum: You stated you already use the Learning Experience Approved Curriculum accompanied with NC Foundations. Your temporary license will expire on May 18, 2025. The rated license packet will be processed with the points you have agreed upon by using the previous owner’s Rated License Packet Information. I discussed that you must meet enhanced space only and meet requirements for two points in Program Standards. As discussed, the staff/child ratio form will need to be updated in each classroom by placing a check mark in the box. Rated License Assessment Education Component The previous director qualifies at the 7-point level as an Administrator. The current administrator is level 3. The previous education for Lead teacher level received 5 points for education and teacher level received 4 points for education. Program Component The facility follows enhanced space only. While the facility had a change of ownership, their operational policies and personnel policies did not change and remain approved. Quality Point Option remains the same from the previous owners. The following violations were cited and corrected during today’s visit. Violation Number Comment Rule 319 Staff/child ratios applicable to a classroom, were not posted in each classroom. In space #11, there was no staff/child ratio posted in the classroom. .0713(a)(10), (c) & (f)(3); .2818(e) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menu posted was not current with what the children were consuming for breakfast. 10A NCAC 09 .0901(b) An administrative action for a Provisional License due to non-receipt of an approved building and fire inspection. According to Child Care Rule 10A NCAC 09 .401 (a) When an operator proposes to open a new center or to change the ownership or location of an existing center, the Division shall issue the operator a temporary license upon the receipt of a license application pursuant to 10A NCAC 09 .0204 or .0302 and the documents specified in 10A NCAC 09 .0301 and .0302. (b) The temporary license shall be posted in a prominent place in the center that parents are able to view daily. (c) The temporary license shall remain in effect for six months or until the issuance of a star-rated license, a special provisional license, provisional license, probationary license, summary suspension, suspension, or a denial of a rated license to the operator. The facility has been in contact with building and fire to rectify the failed citations. Compliance History: Prior to today's visit, your program maintained 87% compliance. Please note that any violations cited today or during future visits will negatively impact your compliance history. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Technical Assistance: General Reminders (in compliance today): You are currently meeting voluntary enhanced requirements although minimum are required at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 9 children ~ 18 group 3 to 4 -Years ~ 1 staff / 10 children ~ 20group 4 to 5 Years ~ 1 staff /13 children ~ 25 group 5 to 6 Years ~ 1 staff / 15 children ~ 25 group 6 Years and Older ~ 1 staff / 20 children ~ 25 group We highly suggest to the administrator to contact the local resource and referral for some behavioral management resources to support the toddler and two year old teachers. Children seemed overly stimulated and needing guidance during the monitoring visit. Contact Quality Everyday for Infant/Toddler classroom management support at 704-376-6697. Stay up to date with the Division of Child Development and Early Education by visiting www.https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. Your future consultant information is listed below. Michelle Cuthbertson Office: 704-297-5431 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .401 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 4/23/2025 Number Present: 98 Completed Date: 4/23/2025 Age: From 0 To 5 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a third temporary time-period. Michelle Cuthbertson, Child Care Consultant, accompanied me during today’s visit. Currently this center operates with a Temporary License, issued on November 18, 2025, to May 18, 2025. The restrictions include first shift only. Age Ranging from 0 -12 years of age; Capacity 167. I used the Child Care Center Item Number Listing as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility. The following items were posted in the classrooms that were monitored: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, emergency procedures, arrival/departure procedures, summary of law and menus. Indoor Learning Environment: Staff/child ratio was observed and in compliance. Children were observed engaged in multi-play opportunities throughout their learning environment indoors. The outdoor learning environment was monitored during today’s visit. The outdoor inspections and fire drill report forms were reviewed during today’s visit. The forms were current and up to date. The last fire drill was conducted on 3/11/25. The last monthly playground inspection was completed on 4/7/2025. Sanitation Inspections: The last sanitation inspection was conducted on 1/14/25 by the Environmental Health Specialist. A “Superior” classification was issued with 15 demerits noted on the grade card. I have not received a Fire Inspection nor a Building Inspection for this facility as today’s date. Records: Files were very organized and in compliance. One (1) new staff hired. I received the staff and training worksheet during today’s visit. Nutrition: Kix Cereal and Milk. The menu indicated Cheerios, Pineapples and Milk. The breakfast component is missing the fruit portion. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Curriculum: You stated you already use the Learning Experience Approved Curriculum accompanied with NC Foundations. Your temporary license will expire on May 18, 2025. The rated license packet will be processed with the points you have agreed upon by using the previous owner’s Rated License Packet Information. I discussed that you must meet enhanced space only and meet requirements for two points in Program Standards. As discussed, the staff/child ratio form will need to be updated in each classroom by placing a check mark in the box. Rated License Assessment Education Component The previous director qualifies at the 7-point level as an Administrator. The current administrator is level 3. The previous education for Lead teacher level received 5 points for education and teacher level received 4 points for education. Program Component The facility follows enhanced space only. While the facility had a change of ownership, their operational policies and personnel policies did not change and remain approved. Quality Point Option remains the same from the previous owners. The following violations were cited and corrected during today’s visit. Violation Number Comment Rule 319 Staff/child ratios applicable to a classroom, were not posted in each classroom. In space #11, there was no staff/child ratio posted in the classroom. .0713(a)(10), (c) & (f)(3); .2818(e) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menu posted was not current with what the children were consuming for breakfast. 10A NCAC 09 .0901(b) An administrative action for a Provisional License due to non-receipt of an approved building and fire inspection. According to Child Care Rule 10A NCAC 09 .401 (a) When an operator proposes to open a new center or to change the ownership or location of an existing center, the Division shall issue the operator a temporary license upon the receipt of a license application pursuant to 10A NCAC 09 .0204 or .0302 and the documents specified in 10A NCAC 09 .0301 and .0302. (b) The temporary license shall be posted in a prominent place in the center that parents are able to view daily. (c) The temporary license shall remain in effect for six months or until the issuance of a star-rated license, a special provisional license, provisional license, probationary license, summary suspension, suspension, or a denial of a rated license to the operator. The facility has been in contact with building and fire to rectify the failed citations. Compliance History: Prior to today's visit, your program maintained 87% compliance. Please note that any violations cited today or during future visits will negatively impact your compliance history. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Technical Assistance: General Reminders (in compliance today): You are currently meeting voluntary enhanced requirements although minimum are required at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 9 children ~ 18 group 3 to 4 -Years ~ 1 staff / 10 children ~ 20group 4 to 5 Years ~ 1 staff /13 children ~ 25 group 5 to 6 Years ~ 1 staff / 15 children ~ 25 group 6 Years and Older ~ 1 staff / 20 children ~ 25 group We highly suggest to the administrator to contact the local resource and referral for some behavioral management resources to support the toddler and two year old teachers. Children seemed overly stimulated and needing guidance during the monitoring visit. Contact Quality Everyday for Infant/Toddler classroom management support at 704-376-6697. Stay up to date with the Division of Child Development and Early Education by visiting www.https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. Your future consultant information is listed below. Michelle Cuthbertson Office: 704-297-5431 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0714 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 3/5/2025 Number Present: 63 Completed Date: 3/5/2025 Age: From 0 To 5 Total Minutes: 230 Time In: 09:30 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with all applicable child care requirements for a second temporary time period. You, Anika Owens, Second Key (Assistant Administrator), assisted me with the visit today. Mr. Lavante Adams, arrived around 11:00 a.m. during the visit. Currently this center operates with a Temporary License, issued on November 18, 2024. The restrictions states, Day Time Care only; Children under 2 ½ years old in rooms with direct exits only. During the visit, the Child Care Center Item Number Listing (DCD 0357) was used as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility. In addition to monitoring for health and safety, I reviewed seven (7) new staff records, eleven (11) children’s records, center files and required postings. I observed staff to child and child to child interactions, a large group time, and free choice play. The following items were posted in the classrooms and/or hallway: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, arrival/departure procedures, summary of law, current menus, and the Temporary License. I observed 63 children present and 114 enrolled during today's visit The NC Secretary of State website was viewed before the visit Childcare Partners at Charlotte-Mt Holly LLC and current as of 6/13/24. If any changes to the corporation need to be made or you decide to sell your business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Indoor Learning Environment: Upon arrival staff/child ratio was observed and was in compliance. Children were adequately supervised during today’s visit. I observed children participating in morning arrival routines, breakfast routines, hand washing, bottle feeding, a diaper change, large group activities, free choice play and teacher-directed activities. Outdoor Learning Environment: Due to inclement weather conditions, the outdoor learning environment was not monitored. The outdoor inspections and fire drill report forms were reviewed during today’s visit. The last fire drill took place on 2/28/2025. The last outdoor inspection took place on 3/3/2025. Sanitation Inspection: The last sanitation inspection was made on January 14, 2025, with a “Superior” classification was issued with fifteen (15) demerits noted on the grade card. Transportation: You currently do not provide transportation. Records: Eleven (11) children’s records were reviewed during today’s visit, with no violations observed while monitoring the children’s files. The seven (7) new staff records were reviewed during today’s visit, with one (1) violation found. Nutrition: The children was served French toast sticks, strawberries, and milk for breakfast routines. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Violations observed today were discussed with you and documented on the Visit Summary left with you at the conclusion of this visit. The following violations were observed today: All violations documented above must be corrected immediately. Send me a letter of compliance stating how each violation was corrected and how compliance will be maintained in the future include the violation number, statement of compliance, license ID and your signature in the letter. You will need to send this to me by January 29, 2025. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Send your letter by 3/19/25 to: Rasheka Wheeler PO Box 691174 Mint Hill, NC 28227 Rated License: We discussed the two-component rated license process. You stated that you want to apply for the rated license and have the Environment Rating Scale assessment completed. You completed the Rated License Assessment Request Review Form and the application during today. The administrator has until 03/07/2025 to send me the completed application so I can request the ERS assessment for ITERS-3 and ECERS-3 assessments. I explained, discussed enhanced ratios, and enhanced space with you. We also discussed quality point options. I explained that if you receive a four- or five-star license, then you will be required to have an approved The Learning Experience Curriculum for preschoolers with WM Printing for children four years of age. As discussed, at the end of your temporary license period you must be at least a three (3) star facility in order to continue to provide care for children who receive subsidy. Your temporary license will expire May 18, 2025 and no extension of time will be given. The rated license packet will be processed with the points you have earned. WORKS: I will review the information for the administrator and staff in WORKS. If you know of any staff members who are new to NC or have not established an NCID, please visit our website and participate in the MOODLE training for creating an NCID and how to upload transcripts to information in the DCDEE WORKS system. Once all staff have completed entering their information in the DCDEE WORKS system, then mail the official transcripts to the Workforce or use the Electronic Transcript option to allow WORKS to evaluate their individual education. Please refer to the information on the Division’s website for detailed instructions regarding how to use DCDEE WORKS. Violation Number Comment Rule 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One new staff member hired on 1/21/25 did not have orientation documented on the orientation documentation to be kept on file. .1101(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two staff members did not have a signed Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(d)(1-4) Positive Reminder: A building inspection and fire inspection will need to be completed prior to the temporary license expiring on May 18, 2025. Technical Assistance: I discussed with the Administrator about making sure Staff and Training Worksheets are kept current and updated. This will allow a quick reference to the required training that are needed and expiration dates. This will also help you keep track of in-service training hours and education status for each staff member. Please visit our website for updated information regarding subsidy funding, grants, updated forms, MOODLE Training, and information to help your facility be successful. I suggest contacting Child Care Resources’ Director Institute for guidance and support for handling, teacher turn-over, parent grievances, organization, and professional development training opportunities. We spoke about administrator’s responsibilities and scheduling to be onsite. I stated the below information: 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site in accordance with the following chart: Less than 30 children 20 hours 30-79 children 25 hours 80-199 children 30 hours 200 or more children 40 hours The child care administrator's required weekly hours may include those hours that he or she is off-site due to administrative duties, illness or vacation. (b) One person who meets the requirements for a child care administrator or lead teacher as set forth in G.S. 110- 91(8) shall be on site during the center's operating hours, except that a person who is at least 18 years old with at least a high school diploma or its equivalent and who has a minimum of one year's experience working with children in a child care center may be on duty at the beginning or end of the operating day provided that: (1) no more than 10 children are present; (2) the staff person has worked in that center for three months; and (3) the staff person has completed the orientation training required in Rule .1101 of this Section. You are currently meeting voluntary enhanced ratio requirements although minimum is required at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff /5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1staff / 9 children ~ 18 group 3 to 4 -Years ~ 1 staff / 10 children ~ 20 group 4 to 5 Years ~ 1 staff / 13 children ~ 25group 5 to 6 Years ~ 1 staff / 15 children ~ 25 group 6 Years and Older ~ 1 staff / 20 children ~ 25 group If I can be of assistance in the future, please feel free to contact me at **704-776-0602** or e-mail Rasheka.Wheeler@dhhs.nc.gov. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.nc.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110- 91 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 3/5/2025 Number Present: 63 Completed Date: 3/5/2025 Age: From 0 To 5 Total Minutes: 230 Time In: 09:30 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with all applicable child care requirements for a second temporary time period. You, Anika Owens, Second Key (Assistant Administrator), assisted me with the visit today. Mr. Lavante Adams, arrived around 11:00 a.m. during the visit. Currently this center operates with a Temporary License, issued on November 18, 2024. The restrictions states, Day Time Care only; Children under 2 ½ years old in rooms with direct exits only. During the visit, the Child Care Center Item Number Listing (DCD 0357) was used as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility. In addition to monitoring for health and safety, I reviewed seven (7) new staff records, eleven (11) children’s records, center files and required postings. I observed staff to child and child to child interactions, a large group time, and free choice play. The following items were posted in the classrooms and/or hallway: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, arrival/departure procedures, summary of law, current menus, and the Temporary License. I observed 63 children present and 114 enrolled during today's visit The NC Secretary of State website was viewed before the visit Childcare Partners at Charlotte-Mt Holly LLC and current as of 6/13/24. If any changes to the corporation need to be made or you decide to sell your business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Indoor Learning Environment: Upon arrival staff/child ratio was observed and was in compliance. Children were adequately supervised during today’s visit. I observed children participating in morning arrival routines, breakfast routines, hand washing, bottle feeding, a diaper change, large group activities, free choice play and teacher-directed activities. Outdoor Learning Environment: Due to inclement weather conditions, the outdoor learning environment was not monitored. The outdoor inspections and fire drill report forms were reviewed during today’s visit. The last fire drill took place on 2/28/2025. The last outdoor inspection took place on 3/3/2025. Sanitation Inspection: The last sanitation inspection was made on January 14, 2025, with a “Superior” classification was issued with fifteen (15) demerits noted on the grade card. Transportation: You currently do not provide transportation. Records: Eleven (11) children’s records were reviewed during today’s visit, with no violations observed while monitoring the children’s files. The seven (7) new staff records were reviewed during today’s visit, with one (1) violation found. Nutrition: The children was served French toast sticks, strawberries, and milk for breakfast routines. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Violations observed today were discussed with you and documented on the Visit Summary left with you at the conclusion of this visit. The following violations were observed today: All violations documented above must be corrected immediately. Send me a letter of compliance stating how each violation was corrected and how compliance will be maintained in the future include the violation number, statement of compliance, license ID and your signature in the letter. You will need to send this to me by January 29, 2025. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Send your letter by 3/19/25 to: Rasheka Wheeler PO Box 691174 Mint Hill, NC 28227 Rated License: We discussed the two-component rated license process. You stated that you want to apply for the rated license and have the Environment Rating Scale assessment completed. You completed the Rated License Assessment Request Review Form and the application during today. The administrator has until 03/07/2025 to send me the completed application so I can request the ERS assessment for ITERS-3 and ECERS-3 assessments. I explained, discussed enhanced ratios, and enhanced space with you. We also discussed quality point options. I explained that if you receive a four- or five-star license, then you will be required to have an approved The Learning Experience Curriculum for preschoolers with WM Printing for children four years of age. As discussed, at the end of your temporary license period you must be at least a three (3) star facility in order to continue to provide care for children who receive subsidy. Your temporary license will expire May 18, 2025 and no extension of time will be given. The rated license packet will be processed with the points you have earned. WORKS: I will review the information for the administrator and staff in WORKS. If you know of any staff members who are new to NC or have not established an NCID, please visit our website and participate in the MOODLE training for creating an NCID and how to upload transcripts to information in the DCDEE WORKS system. Once all staff have completed entering their information in the DCDEE WORKS system, then mail the official transcripts to the Workforce or use the Electronic Transcript option to allow WORKS to evaluate their individual education. Please refer to the information on the Division’s website for detailed instructions regarding how to use DCDEE WORKS. Violation Number Comment Rule 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One new staff member hired on 1/21/25 did not have orientation documented on the orientation documentation to be kept on file. .1101(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two staff members did not have a signed Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(d)(1-4) Positive Reminder: A building inspection and fire inspection will need to be completed prior to the temporary license expiring on May 18, 2025. Technical Assistance: I discussed with the Administrator about making sure Staff and Training Worksheets are kept current and updated. This will allow a quick reference to the required training that are needed and expiration dates. This will also help you keep track of in-service training hours and education status for each staff member. Please visit our website for updated information regarding subsidy funding, grants, updated forms, MOODLE Training, and information to help your facility be successful. I suggest contacting Child Care Resources’ Director Institute for guidance and support for handling, teacher turn-over, parent grievances, organization, and professional development training opportunities. We spoke about administrator’s responsibilities and scheduling to be onsite. I stated the below information: 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site in accordance with the following chart: Less than 30 children 20 hours 30-79 children 25 hours 80-199 children 30 hours 200 or more children 40 hours The child care administrator's required weekly hours may include those hours that he or she is off-site due to administrative duties, illness or vacation. (b) One person who meets the requirements for a child care administrator or lead teacher as set forth in G.S. 110- 91(8) shall be on site during the center's operating hours, except that a person who is at least 18 years old with at least a high school diploma or its equivalent and who has a minimum of one year's experience working with children in a child care center may be on duty at the beginning or end of the operating day provided that: (1) no more than 10 children are present; (2) the staff person has worked in that center for three months; and (3) the staff person has completed the orientation training required in Rule .1101 of this Section. You are currently meeting voluntary enhanced ratio requirements although minimum is required at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff /5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1staff / 9 children ~ 18 group 3 to 4 -Years ~ 1 staff / 10 children ~ 20 group 4 to 5 Years ~ 1 staff / 13 children ~ 25group 5 to 6 Years ~ 1 staff / 15 children ~ 25 group 6 Years and Older ~ 1 staff / 20 children ~ 25 group If I can be of assistance in the future, please feel free to contact me at **704-776-0602** or e-mail Rasheka.Wheeler@dhhs.nc.gov. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.nc.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 3/5/2025 Number Present: 63 Completed Date: 3/5/2025 Age: From 0 To 5 Total Minutes: 230 Time In: 09:30 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with all applicable child care requirements for a second temporary time period. You, Anika Owens, Second Key (Assistant Administrator), assisted me with the visit today. Mr. Lavante Adams, arrived around 11:00 a.m. during the visit. Currently this center operates with a Temporary License, issued on November 18, 2024. The restrictions states, Day Time Care only; Children under 2 ½ years old in rooms with direct exits only. During the visit, the Child Care Center Item Number Listing (DCD 0357) was used as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to this facility. In addition to monitoring for health and safety, I reviewed seven (7) new staff records, eleven (11) children’s records, center files and required postings. I observed staff to child and child to child interactions, a large group time, and free choice play. The following items were posted in the classrooms and/or hallway: Daily schedules, activity plans, staff/child ratio worksheets, emergency numbers, arrival/departure procedures, summary of law, current menus, and the Temporary License. I observed 63 children present and 114 enrolled during today's visit The NC Secretary of State website was viewed before the visit Childcare Partners at Charlotte-Mt Holly LLC and current as of 6/13/24. If any changes to the corporation need to be made or you decide to sell your business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Indoor Learning Environment: Upon arrival staff/child ratio was observed and was in compliance. Children were adequately supervised during today’s visit. I observed children participating in morning arrival routines, breakfast routines, hand washing, bottle feeding, a diaper change, large group activities, free choice play and teacher-directed activities. Outdoor Learning Environment: Due to inclement weather conditions, the outdoor learning environment was not monitored. The outdoor inspections and fire drill report forms were reviewed during today’s visit. The last fire drill took place on 2/28/2025. The last outdoor inspection took place on 3/3/2025. Sanitation Inspection: The last sanitation inspection was made on January 14, 2025, with a “Superior” classification was issued with fifteen (15) demerits noted on the grade card. Transportation: You currently do not provide transportation. Records: Eleven (11) children’s records were reviewed during today’s visit, with no violations observed while monitoring the children’s files. The seven (7) new staff records were reviewed during today’s visit, with one (1) violation found. Nutrition: The children was served French toast sticks, strawberries, and milk for breakfast routines. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Violations observed today were discussed with you and documented on the Visit Summary left with you at the conclusion of this visit. The following violations were observed today: All violations documented above must be corrected immediately. Send me a letter of compliance stating how each violation was corrected and how compliance will be maintained in the future include the violation number, statement of compliance, license ID and your signature in the letter. You will need to send this to me by January 29, 2025. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Send your letter by 3/19/25 to: Rasheka Wheeler PO Box 691174 Mint Hill, NC 28227 Rated License: We discussed the two-component rated license process. You stated that you want to apply for the rated license and have the Environment Rating Scale assessment completed. You completed the Rated License Assessment Request Review Form and the application during today. The administrator has until 03/07/2025 to send me the completed application so I can request the ERS assessment for ITERS-3 and ECERS-3 assessments. I explained, discussed enhanced ratios, and enhanced space with you. We also discussed quality point options. I explained that if you receive a four- or five-star license, then you will be required to have an approved The Learning Experience Curriculum for preschoolers with WM Printing for children four years of age. As discussed, at the end of your temporary license period you must be at least a three (3) star facility in order to continue to provide care for children who receive subsidy. Your temporary license will expire May 18, 2025 and no extension of time will be given. The rated license packet will be processed with the points you have earned. WORKS: I will review the information for the administrator and staff in WORKS. If you know of any staff members who are new to NC or have not established an NCID, please visit our website and participate in the MOODLE training for creating an NCID and how to upload transcripts to information in the DCDEE WORKS system. Once all staff have completed entering their information in the DCDEE WORKS system, then mail the official transcripts to the Workforce or use the Electronic Transcript option to allow WORKS to evaluate their individual education. Please refer to the information on the Division’s website for detailed instructions regarding how to use DCDEE WORKS. Violation Number Comment Rule 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One new staff member hired on 1/21/25 did not have orientation documented on the orientation documentation to be kept on file. .1101(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two staff members did not have a signed Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(d)(1-4) Positive Reminder: A building inspection and fire inspection will need to be completed prior to the temporary license expiring on May 18, 2025. Technical Assistance: I discussed with the Administrator about making sure Staff and Training Worksheets are kept current and updated. This will allow a quick reference to the required training that are needed and expiration dates. This will also help you keep track of in-service training hours and education status for each staff member. Please visit our website for updated information regarding subsidy funding, grants, updated forms, MOODLE Training, and information to help your facility be successful. I suggest contacting Child Care Resources’ Director Institute for guidance and support for handling, teacher turn-over, parent grievances, organization, and professional development training opportunities. We spoke about administrator’s responsibilities and scheduling to be onsite. I stated the below information: 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site in accordance with the following chart: Less than 30 children 20 hours 30-79 children 25 hours 80-199 children 30 hours 200 or more children 40 hours The child care administrator's required weekly hours may include those hours that he or she is off-site due to administrative duties, illness or vacation. (b) One person who meets the requirements for a child care administrator or lead teacher as set forth in G.S. 110- 91(8) shall be on site during the center's operating hours, except that a person who is at least 18 years old with at least a high school diploma or its equivalent and who has a minimum of one year's experience working with children in a child care center may be on duty at the beginning or end of the operating day provided that: (1) no more than 10 children are present; (2) the staff person has worked in that center for three months; and (3) the staff person has completed the orientation training required in Rule .1101 of this Section. You are currently meeting voluntary enhanced ratio requirements although minimum is required at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff /5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1staff / 9 children ~ 18 group 3 to 4 -Years ~ 1 staff / 10 children ~ 20 group 4 to 5 Years ~ 1 staff / 13 children ~ 25group 5 to 6 Years ~ 1 staff / 15 children ~ 25 group 6 Years and Older ~ 1 staff / 20 children ~ 25 group If I can be of assistance in the future, please feel free to contact me at **704-776-0602** or e-mail Rasheka.Wheeler@dhhs.nc.gov. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.nc.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: The Learning Experience at Mt Holly Facility ID: 60004376 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 12/18/2024 Number Present: 75 Completed Date: 12/18/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 09:35 AM Time Out: 01:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable child care requirements for a first temporary time period visit. You, Anika Owens, Assistant Administrator, assisted me with the visit today. Upon arrival, I met with Jih-Naya Matthews, Third Key in Charge. I asked to speak with Mr. Laventa Adams, The Administrator of the facility. Ms. Matthews stated that he was not present but Ms. Anika Owens, Assistant Administrator can meet with me. I stated to Ms. Matthews that I would place my bag (Laptop and File Bag) in the office and began my visit. Ms. Owens greeted me at the door and stated that she was handling a situation with the food order. I stated, I understood but still needed to conduct my visit. I began monitoring the space and asked how many license spaces were being occupied. Ms. Owens stated out of the eleven (11) spaces, only eight (8) were being occupied. During the visit, I briefly looked into a room that is projected to be a license Meck Pre-K classroom. Currently this center operates with a Temporary License, issued on November 18, 2024. The restrictions include daytime care only; Children under 2 ½ years old in rooms with direct exits only. The NC Secretary of State website was viewed before the visit and Childcare Partners at Charlotte-MT Holly LLC, was current/active as of June 14, 2024. If any changes to the corporation need to be made or you decide to sell your business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Indoor Learning Environment: Upon arrival, staff/child ratio was observed in the rooms monitored and was complying. In space #10 the infants were participating in floor activities with a variety of manipulatives. The children (toddlers) were engaged in a large group time with reading and songs in space #6. In space #6 the teacher participating in a large group floor activity with the preschool age children. Outdoor Learning Environment: Your playground is separated into two different sections. A fire drill took place on December 6, 2024, and the playground inspection was completed for December 6, 2024. Transportation: Currently this facility does not participate in transportation. Records: Three children’s records were reviewed during today’s visit, with no violations found. All staff records were reviewed during today’s visit; Violations concerning, crc letter no on file, Shaken Baby Head Trauma Policy was not completed for five (5) new employees, and one TB test not current. Nutrition: The children were served a lunch consisting of cheese quesadilla, black beans, Toss Salad with Ranch dressing, and milk. Weapons: Your facility is in compliance with Child Care Requirements regarding firearms. Note: Due to this is a change of ownership, please note you have six (6) months to receive an approved fire inspection and building inspection prior to the expiration of the temporary license. During today's visit, I received took note that the last fire inspection was dated 2/29/2024. The facility may need to contact the Fire Chief to explain they completed a change of ownership on November 18, 2024. I provided Ms. Owens a letter for her to send to Fire, Sanitation, and Building inspectors regarding the change of ownership. If the facility has completed a Lead Water Test within the past two years, the facility can submit those results to be added to the working file. Violations observed today were discussed with you and documented on the Visit Summary left with you at the conclusion of this visit. The following violations were observed today: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three cans of shaving cream in aerosol dispenser were in the office that wasn't locked upon arrival. .2820(b) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One new staff member did not have active TB test result/test on file during today's visit. .0701(a) 1757 A valid qualification letter was not on file and available to review at the facility. One new staff member A.S had a provisional CRC letter reviewed in our online database. During the visit, the Provisional CRC was not on file. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Five new staff members did not have documentation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy on file during today's visit. .0608(d)(1-4) All violations documented above must be corrected immediately. Send me a letter of compliance stating how each violation was corrected and how compliance will be maintained in the future include the violation number, statement of compliance, license ID and your signature in the letter. You will need to send this to me by January 1, 2025. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address below by 01/01/25. The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE Compliance History: The next two Temporary Time Period visits will be unannounced. During those visits a full assessment of the center's ability to maintain compliance with all applicable Child Care Requirements will be conducted. Please note that any violations cited today or during future visits will negatively impact your compliance history. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Rated License: During the Rules Review that took place on November 22, 2024, Mr. Adams and I discussed the two-component rated license process. You stated that you want to apply for the rated license and have the Environment Rating Scale assessment completed. The facility previously was a three-star rating and if they desire to complete thee ERS process they will need to complete an application during the second unannounced temporary visit for processing. I highly suggest contacting someone at the local Resource and Referral Agency for ERS support or the facility can go online to NCRLAP.org website for guided resources and information regarding the new ITERS and ECERS rating scale. I explained and discussed enhanced ratios and enhanced space with you. I explained that if you receive a four or five-star license, then you will be required to have an approved curriculum for children four years of age. We discussed where to locate the list of approved curricula on the Division’s website. The Learning Experience at Mt Holly are using their own approved curricula paired with NC Foundations. As discussed, at the end of your temporary license period you must be at least a three (3) star facility in order to continue to provide care for children who receive subsidy. Environment Rating Scale: The following is general information for you to review with staff. These are items I either observed or I see as low scoring items on the Environment Rating Scale Assessment. A variety of different types of blocks such as wooden unit blocks, soft unit blocks, cardboard blocks, and homemade blocks with enough blocks in each set for at least three children to build a structure should be provided. The block center should be large enough for three children to build a substantial structure without interfering with another child’s play in ITERS and ECERS classrooms Art projects should allow individual expression by children. Copied, cookie cutter art projects do not offer children an opportunity for individual expression. Allow children to choose the art media of their choice and provide a variety of materials. The following are suggestions for art materials: markers, chalk, colored pencils, paper, crayons, dry erase markers, finger paint, tape, glue, stickers, small pieces of paper, play dough, clay, hole punchers, stencils, stamps, and scissors. Children under three years age should not have access to materials that would be considered choking hazards such as foam items, small crayons, small pieces of chalk, plastic bags, cotton balls and items easily torn apart or that would fit in a choking tube. You can use these materials under direct teacher supervision working one on one with the child during the art activity. Placing a lid on the trash can or waste basket can also reduce the amount of exposure to plastic in young classroom (Infants/Toddlers/Twos). The children’s art work should be primarily children’s work and not teacher or store-bought display. Children’s art should be posted on their eye level. The classroom should have at least two books per child that are age appropriate for the children in the group. I suggested that books that portray violence be removed. A variety of books that portray real animal pictures, families, disabilities and different cultures should be added to each classroom. Remove any books that are worn, torn or missing pages. The area should also have puppets, soft furnishings, language activities such as felt stories and boards. Dramatic Play items: You can get hats, boys dress shirts, ties, jerseys and dress coats from a consignment shop, yard sale or dollar store to enhance the dramatic play center. Other items that enhance dramatic play are telephone books, cooking aprons, restaurant menus, calculators, cash registers, cookbooks, and baby doll accessories. Add pictures, books, puzzles, block play people, baby dolls, music, play food and dress-up clothes that represent different cultures. Add pictures, puzzles and block play people that represent people of all ages and disabilities. Review your daily schedule and free play allotted times. Free play times need to be listed separate from all other activities such as hand washing, preparing to go home etc. All centers/materials should be accessible to children during free play. I recognize the program offer primary care groups for each classroom teacher. Please make sure teachers are working together to provide age-appropriate care and expectations during awake times. Children must wash their hands upon arrival, before and after eating, before and after sand and water play, after toileting, after outdoor play, after handling messy art materials such as paint, glue, and playdough and after touching nose, mouth, floor, trashcan and anything else that re-contaminates the hands. We are heading into cold/flu/COVID season. Please make sure staff assist children with hand washing routines, wiping noses, and removing mouthed items from play immediately and sanitize before allowing other children to play with item. You must interact with children in relation to their play with materials. Observing children playing or directing children from across the room will be viewed as inappropriate and non-nurturing. Since you want to have the Environment Rating Scale completed, I recommended that you visit www.ncrlap.org for supplemental materials for preparing for the Environment Rating Scale Assessments. Additional notes to the Early Childhood Environment Rating Scale Revised Edition can be obtained on this website. NCRLAP also offers Webinar trainings for staff. I would recommend that you register staff now for the upcoming Webinar trainings listed on the ncrlap.org website. You can order the Environment Rating Scale Books (ITERS-R and ECERS-R) from vendors such as Kaplan, Lakeshore, ABC School Supply or Discount School Supply. You may be able to borrow the books from your resource and referral agency. WORKS: Your staff will need to establish an NCID for entering their information in the DCDEE WORKS system. Once all staff have completed entering their information in the DCDEE WORKS system, then mail the official transcripts to Workforce and let me know when they are mailed. Refer to the information on the Division’s website for detailed instructions regarding how to use DCDEE WORKS. Emergency Preparedness and Response: The rules are designed to assist licensed child care programs to be adequately prepared to respond to the needs of children and others in the event of disasters and emergencies. As these rules will have an impact on your facility, please review the information below carefully and let me know if you have any questions. * Detailed information about the new emergency preparedness and response rules can be found at: http://ncchildcare.nc.gov/providers/pv_emergency.asp . * One person from your facility has taken the Emergency Preparedness and Response in Child Care training. A copy of the Emergency Preparedness and Response Training documentation must be on file for review. * Once the training is completed, the trained staff must complete an EPR Plan on a template at the following website https://rmp.nc.gov/portal/portal.aspx within four (4) months. o If you do not have a computer, you may access one at a public library. o To get on the template you will need an email address and an NCID. Detailed instructions for getting an NCID and for accessing the template are on the Division’s website on the Emergency Preparedness tab. * After you complete the Emergency Preparedness and Response in Child Care training, you must conduct either a shelter-in-place or a lockdown drill every three months. A new form has been created to document these additional drills as well as the fire drills. It is under the Provider Documents tab titled, “Emergency Drill Log.” Health and Safety Trainings: The Child Care Development Block Grant (CCDBG), also called the Child Care Development Fund (CCDF), is a federal grant which provides funding for child care subsidies for low income working families and improvements in child care quality. The recent reauthorization of CCDBG, Child Care and Development Block Grant Act of 2014, brought for the first time in 18 years new state requirements. These requirements promote the health and safety of children in child care, create continuity of access to subsidies for low-income families, better educate parents and the general public about the child care choices available to them, and improve the overall quality of early care and education programs. States must have pre-service or orientation and on-going minimum health and safety training requirements in place for child care providers. The trainings must cover the following content areas: * Administration of medication * Appropriate precautions in transporting children * Building and physical premises safety * Pediatric First Aid and CPR appropriate for the ages of children in care * Prevention and control of infectious diseases, including immunizations * Prevention of and response to emergencies due to food and allergic reactions * Prevention of shaken baby syndrome and abusive head trauma * Prevention of SIDS and use of safe sleeping practices * Recognizing and Responding to child abuse and neglect * Handling and storage of hazardous materials and the appropriate disposal of bio-contaminants * Emergency preparedness and response planning for emergencies To help child care providers meet the new training requirements, the Division of Child has free Moodle online training modules. Click on the Course Catalog tab at the top of the page on the website to login to your training. Technical Assistance: 1. Please make sure you are going through all staff file thoroughly to make sure all required paperwork can be located in each staff files. Please use the guided checklist on the Division’s website under the provider’s tab for Staff Checklist. 2. Please pay special attention to dates for medical and TB for staff records. 3. Keep up to date with all new forms that are provided on the Division’s website. 4. Please make sure that families are completing the over-the-counter medication paperwork thoroughly before leaving any items on site. Dates should be written clearly and accurately on all forms. 5. Staff and Training worksheet will need to be completed by Friday, 12/20/24. 6. We discussed the importance of adhering to HIPAA Regulations by maintaining medical information kept separate from staff files. General Reminders (in compliance today): You are currently meeting voluntary enhanced requirements although minimum is required at this time. The following staff/child ratios and maximum group sizes apply to your facility: 0 to 12 Months ~ 1 staff / 5 children ~ 10 group 1 to 2 Years ~ 1 staff / 6 children ~ 12 group 2 to 3 Years ~ 1 staff / 9 children ~ 18 group 3 to 4 -Years ~ 1 staff / 10 children ~ 20group 4 to 5 Years ~ 1 staff /13 children ~ 25 group 5 to 6 Years ~ 1 staff / 15 children ~ 25 group 6 Years and Older ~ 1 staff / 20 children ~ 25 group Note: Upon arrival, Ms. Owens and I exchanged words on negative energy that was felt during the beginning of the visit. I explained to Ms. Owens that I am required to conduct the visit regardless of what can be taking place at the facility. I stated to Ms. Owens that I wasn’t given her an attitude or being rude to her at any moment of the visit and if she felt that I was, I apologize for the misunderstanding. If I can be of assistance in the future, please feel free to contact me at **704-776-0602** or e-mail Rasheka.Wheeler@dhhs.nc.gov. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.nc.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times