Kindercare-Huntersville

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 3/4/2026 Number Present: 110 Completed Date: 3/4/2026 Age: From 0 To 5 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the center for annual compliance. The facility currently has a four-star license and an 18 month compliance history of 88%. The license and NC childcare law summary were prominently posted. The Secretary of State database was monitored, and KINDERCARE EDUCATION LLC. is current and active. I was greeted by V. Brown, assistant director. A. Roberson, director, arrived shortly after my arrival. Ms. Roberson accompanied me during the walkthrough of the facility. Staff/child ratio, supervision, capacity, group size and space were observed in compliance today. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter in place and/or lockdown drills were documented as required. The playground safety inspections were reviewed and documented. The center last had a sanitation inspection on 8/7/25. The center received 13 demerits and received superior classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 2/10/25. There were 110 children in attendance today during the walkthrough. I observed the children participating in napping, free play and teacher directed activities. The playgrounds were monitored during today’s visit. I monitored the facilities transportation vehicles. Ms. Roberson stated they will be used for upcoming field trips and summer camp. I monitored all new staff files since my last visit. Ten percent of existing staff files were monitored. Ten percent of children files were monitored. There were 4 violations cited during today’s visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility has not obtained a fire inspection within 12 months. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In space #1, there was no current activity plan posted. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. The steps on the climbing structure on the playground for children 4 years of age is flaking and peeling. G.S. 110-91(6); .0601(b) 1030 Application for employment and date of birth was not on file for all staff. A staff member did not have a current application on file. .0302(d)(1)(A) Technical Assistance: -I shared with Ms. Roberson prior to transporting children to make sure the vehicles have a first aid kit, children’s emergency information along with a picture and off-premises permission forms. - QRIS Modernization Update: -Today, I had the QRIS conversation with Ms. Roberson. A QRIS conversation report was completed, signed by Ms. Roberson and she was given a copy. For more Information regarding the QRIS: Pathways to the Stars requirements, please visit the division’s website, click on the What’s new tab, click on QRIS modernization tab. For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 3/17/2026. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email at Michelle.Cuthbertson@dhhs.nc.gov or by phone at 704-297-5431. Ebony Duncan, supervisor, Ebony.Duncan@dhhs.nc.gov, 704-594-0043. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 3/4/2026 Number Present: 110 Completed Date: 3/4/2026 Age: From 0 To 5 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the center for annual compliance. The facility currently has a four-star license and an 18 month compliance history of 88%. The license and NC childcare law summary were prominently posted. The Secretary of State database was monitored, and KINDERCARE EDUCATION LLC. is current and active. I was greeted by V. Brown, assistant director. A. Roberson, director, arrived shortly after my arrival. Ms. Roberson accompanied me during the walkthrough of the facility. Staff/child ratio, supervision, capacity, group size and space were observed in compliance today. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter in place and/or lockdown drills were documented as required. The playground safety inspections were reviewed and documented. The center last had a sanitation inspection on 8/7/25. The center received 13 demerits and received superior classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 2/10/25. There were 110 children in attendance today during the walkthrough. I observed the children participating in napping, free play and teacher directed activities. The playgrounds were monitored during today’s visit. I monitored the facilities transportation vehicles. Ms. Roberson stated they will be used for upcoming field trips and summer camp. I monitored all new staff files since my last visit. Ten percent of existing staff files were monitored. Ten percent of children files were monitored. There were 4 violations cited during today’s visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility has not obtained a fire inspection within 12 months. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In space #1, there was no current activity plan posted. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. The steps on the climbing structure on the playground for children 4 years of age is flaking and peeling. G.S. 110-91(6); .0601(b) 1030 Application for employment and date of birth was not on file for all staff. A staff member did not have a current application on file. .0302(d)(1)(A) Technical Assistance: -I shared with Ms. Roberson prior to transporting children to make sure the vehicles have a first aid kit, children’s emergency information along with a picture and off-premises permission forms. - QRIS Modernization Update: -Today, I had the QRIS conversation with Ms. Roberson. A QRIS conversation report was completed, signed by Ms. Roberson and she was given a copy. For more Information regarding the QRIS: Pathways to the Stars requirements, please visit the division’s website, click on the What’s new tab, click on QRIS modernization tab. For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 3/17/2026. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email at Michelle.Cuthbertson@dhhs.nc.gov or by phone at 704-297-5431. Ebony Duncan, supervisor, Ebony.Duncan@dhhs.nc.gov, 704-594-0043. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 3/4/2026 Number Present: 110 Completed Date: 3/4/2026 Age: From 0 To 5 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the center for annual compliance. The facility currently has a four-star license and an 18 month compliance history of 88%. The license and NC childcare law summary were prominently posted. The Secretary of State database was monitored, and KINDERCARE EDUCATION LLC. is current and active. I was greeted by V. Brown, assistant director. A. Roberson, director, arrived shortly after my arrival. Ms. Roberson accompanied me during the walkthrough of the facility. Staff/child ratio, supervision, capacity, group size and space were observed in compliance today. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter in place and/or lockdown drills were documented as required. The playground safety inspections were reviewed and documented. The center last had a sanitation inspection on 8/7/25. The center received 13 demerits and received superior classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 2/10/25. There were 110 children in attendance today during the walkthrough. I observed the children participating in napping, free play and teacher directed activities. The playgrounds were monitored during today’s visit. I monitored the facilities transportation vehicles. Ms. Roberson stated they will be used for upcoming field trips and summer camp. I monitored all new staff files since my last visit. Ten percent of existing staff files were monitored. Ten percent of children files were monitored. There were 4 violations cited during today’s visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility has not obtained a fire inspection within 12 months. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In space #1, there was no current activity plan posted. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. The steps on the climbing structure on the playground for children 4 years of age is flaking and peeling. G.S. 110-91(6); .0601(b) 1030 Application for employment and date of birth was not on file for all staff. A staff member did not have a current application on file. .0302(d)(1)(A) Technical Assistance: -I shared with Ms. Roberson prior to transporting children to make sure the vehicles have a first aid kit, children’s emergency information along with a picture and off-premises permission forms. - QRIS Modernization Update: -Today, I had the QRIS conversation with Ms. Roberson. A QRIS conversation report was completed, signed by Ms. Roberson and she was given a copy. For more Information regarding the QRIS: Pathways to the Stars requirements, please visit the division’s website, click on the What’s new tab, click on QRIS modernization tab. For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 3/17/2026. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email at Michelle.Cuthbertson@dhhs.nc.gov or by phone at 704-297-5431. Ebony Duncan, supervisor, Ebony.Duncan@dhhs.nc.gov, 704-594-0043. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 3/10/2025 Number Present: 65 Completed Date: 3/10/2025 Age: From 0 To 5 Total Minutes: 195 Time In: 09:00 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the center for annual compliance. The facility currently has a four-star license and an 18 month compliance history of 90%. The license and NC childcare law summary were prominently posted. The Secretary of State database was monitored and KINDERCARE EDUCATION LLC is current/active. I was greeted by A. Roberson, director. Ms. Roberson accompanied me during the walkthrough of the facility. Staff/child ratio, supervision, capacity, group size and space were observed in compliance today. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter in place and/or lockdown drills were documented as required. The playground safety inspections were reviewed and documented. The center last had a sanitation inspection on 2/4/25. The center received 21 demerits and received approved classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 2/10/2025. There was no documentation on file that the facility completed an annual fire inspection for 2024. There were 65 children in attendance today during the walkthrough. I observed the children participating in arrival, free play, napping, gross motor and teacher directed activities. The playground was monitored during today’s visit. The facility does not provide transportation. I monitored all new staff files since my last visit and 10 percent of existing staff files were monitored today. Ten percent of the enrolled children’s files were monitored at random today. There were 4 violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire inspection was not completed prior to the previous inspection. A fire inspection was completed on 11/7 2023 and 2/10/2025. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. On the bike track play area there are tripping hazards; a tree root and rubber pipe sticking out of ground. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #3, there were 2 aerosol products in an unlocked closet. .2820(b) 843 A drug or medicine was administered after its expiration date. In space #3, a child's Eucerin cream had expired permission to give dates. 10A NCAC 09 .0803(1)(d) Technical Assistance: -I discuss the ABCMS Portal with the administrator. -Hold Harmless has been extended until the new QRIS is implemented (SB 425). -Use this time for staff to update their information in the WORKS database. For more information, please go to https://ncchildcare.ncdhhs.gov/services/DCDEE-WORKS. Have all staff update their education. For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 3/24/2025. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 3/10/2025 Number Present: 65 Completed Date: 3/10/2025 Age: From 0 To 5 Total Minutes: 195 Time In: 09:00 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the center for annual compliance. The facility currently has a four-star license and an 18 month compliance history of 90%. The license and NC childcare law summary were prominently posted. The Secretary of State database was monitored and KINDERCARE EDUCATION LLC is current/active. I was greeted by A. Roberson, director. Ms. Roberson accompanied me during the walkthrough of the facility. Staff/child ratio, supervision, capacity, group size and space were observed in compliance today. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter in place and/or lockdown drills were documented as required. The playground safety inspections were reviewed and documented. The center last had a sanitation inspection on 2/4/25. The center received 21 demerits and received approved classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 2/10/2025. There was no documentation on file that the facility completed an annual fire inspection for 2024. There were 65 children in attendance today during the walkthrough. I observed the children participating in arrival, free play, napping, gross motor and teacher directed activities. The playground was monitored during today’s visit. The facility does not provide transportation. I monitored all new staff files since my last visit and 10 percent of existing staff files were monitored today. Ten percent of the enrolled children’s files were monitored at random today. There were 4 violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire inspection was not completed prior to the previous inspection. A fire inspection was completed on 11/7 2023 and 2/10/2025. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. On the bike track play area there are tripping hazards; a tree root and rubber pipe sticking out of ground. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #3, there were 2 aerosol products in an unlocked closet. .2820(b) 843 A drug or medicine was administered after its expiration date. In space #3, a child's Eucerin cream had expired permission to give dates. 10A NCAC 09 .0803(1)(d) Technical Assistance: -I discuss the ABCMS Portal with the administrator. -Hold Harmless has been extended until the new QRIS is implemented (SB 425). -Use this time for staff to update their information in the WORKS database. For more information, please go to https://ncchildcare.ncdhhs.gov/services/DCDEE-WORKS. Have all staff update their education. For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 3/24/2025. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 3/10/2025 Number Present: 65 Completed Date: 3/10/2025 Age: From 0 To 5 Total Minutes: 195 Time In: 09:00 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the center for annual compliance. The facility currently has a four-star license and an 18 month compliance history of 90%. The license and NC childcare law summary were prominently posted. The Secretary of State database was monitored and KINDERCARE EDUCATION LLC is current/active. I was greeted by A. Roberson, director. Ms. Roberson accompanied me during the walkthrough of the facility. Staff/child ratio, supervision, capacity, group size and space were observed in compliance today. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter in place and/or lockdown drills were documented as required. The playground safety inspections were reviewed and documented. The center last had a sanitation inspection on 2/4/25. The center received 21 demerits and received approved classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 2/10/2025. There was no documentation on file that the facility completed an annual fire inspection for 2024. There were 65 children in attendance today during the walkthrough. I observed the children participating in arrival, free play, napping, gross motor and teacher directed activities. The playground was monitored during today’s visit. The facility does not provide transportation. I monitored all new staff files since my last visit and 10 percent of existing staff files were monitored today. Ten percent of the enrolled children’s files were monitored at random today. There were 4 violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire inspection was not completed prior to the previous inspection. A fire inspection was completed on 11/7 2023 and 2/10/2025. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. On the bike track play area there are tripping hazards; a tree root and rubber pipe sticking out of ground. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #3, there were 2 aerosol products in an unlocked closet. .2820(b) 843 A drug or medicine was administered after its expiration date. In space #3, a child's Eucerin cream had expired permission to give dates. 10A NCAC 09 .0803(1)(d) Technical Assistance: -I discuss the ABCMS Portal with the administrator. -Hold Harmless has been extended until the new QRIS is implemented (SB 425). -Use this time for staff to update their information in the WORKS database. For more information, please go to https://ncchildcare.ncdhhs.gov/services/DCDEE-WORKS. Have all staff update their education. For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 3/24/2025. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 9/23/2024 Number Present: 59 Completed Date: 9/23/2024 Age: From 0 To 4 Total Minutes: 101 Time In: 09:29 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to monitor applicable child care rules and laws. This center has a four star license and an 18 month compliance history score of 82%. The license and NC child care law summary were prominently posted. Upon arrival, I was greeted by A. Roberson, director. Ms. Roberson accompanied me during the walkthrough of the facility. There were 59 children present during the walkthrough of the facility. During the visit, I spent time observing in space #9, the classroom for children 2 years of age. I observed the children sitting on the carpet. I observed the teacher encouraging the children to sing their ABC’s. During the visit, I spent time observing in space #15, the classroom for children 3 years of age. I observed the teacher and children all sitting at the table working on their fine motor skills playing with manipulative toys. The following items were monitored today: supervision, staff/child ratios, permit restrictions, license posted, approved space, storage of hazardous products, storage of medication, staff records and program records. There are 2 new staff since my last visit. I monitored new staff files. The staff and training worksheets were reviewed to confirm existing staff were still current with CPR, First Aid, ITS-SIDS training and criminal background qualifying letters. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter-in-place and Lock-Down drills were documented quarterly as required. The playground safety inspections were reviewed. Reports were documented monthly as required. There were 2 violations cited during today’s visit. Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #15, the wall has peeling paint and the baseboard is loose. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #12, there was a torn child size sofa. G.S. 110-91(6); .0601(b) Technical Assistance: -I shared with the administrator to do a general cleaning of the gym. -Hold Harmless has been extended until the new QRIS is implemented (SB 425). -Use this time for staff to update their information in the WORKS database. For more information, please go to https://ncchildcare.ncdhhs.gov/services/DCDEE-WORKS. Have all staff update their education. For the latest updates, please visit the divisions website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 10/7/2024. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 10/5/2023 Number Present: 60 Completed Date: 10/5/2023 Age: From 0 To 4 Total Minutes: 81 Time In: 09:24 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced An unannounced visit was made today to monitor for compliance with child care requirements and the Administrative Action’s corrective action plan. A walkthrough of the facility was completed, and the following items were monitored: supervision, capacity, staff/child ratios, CPR, First Aid, ITS-SIDS, current criminal record checks, storage of hazardous products and medications, adequate/approved space, staff records, program records, license posted and permit restrictions. A. Roberson, director stated that there are no new staff since my last visit conducted on 8/30/2023. The center last had a sanitation inspection on 11/21/22. The center received 15 demerits and received superior classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 5/10/22. The facility is past due for their annual fire inspection. The following items were posted for easy reference: NC Summary of the law, emergency medical care plan, safe arrival and departure procedures, daily schedules, activity plans, staff/child ratio charts, current menus, SIDS policy and evacuation routes. There were 60 children present today. The children were observed participating in free play, napping and teacher directed activities. The Written Warning administrative action was issued on September 22, 2023. Ms. Roberson stated that they have not received the action. I gave Ms. Roberson a copy of the Written Warning administrative action. I reviewed the action with Ms. Roberson and Ms. Richardson, assistant director. A copy of the action was sent to Jennifer Overstreet, district manager. The action was not appeal. The action and cover letter was posted in the facility. The facilities corrective action plan consists of 3 stipulations. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: Child Care Rule 10A NCAC 09 .1801 regarding supervision, Child Care Rule 10A NCAC 09 .2821 regarding staff/child ratios and group size, Child Care Rule 10A NCAC 09 .0803(1)(c) administering medication in childcare centers 2. Within the one week after written warning action is received, Akita Robeson, director, shall contact Michelle Cuthbertson, Child Care Consultant, PO Box 681376, Charlotte, NC 28216, telephone number 704-297-5431, email Michelle.Cuthbertson@dhhs.nc.gov, to arrange for a complete review of all child care requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Special emphasis shall be placed on supervision, staff/child ratios, group size, and administering medication in child care centers documented in this Notice. During the visit, Ms. Roberson and I schedule the mandatory training for October 26, 2023. 3. Within two (2) weeks after the complete review of all child care requirements is received, Ms. Robeson shall develop written policies and procedures regarding the facility’s supervision of children and staff/child ratios to incorporate strategies learned in the training. The written policies and procedures shall include a staffing pattern which ensures enhanced staff/child ratios and adequate supervision of children are met throughout the day including, but not be limited to, the following: • When children are arriving and departing from the center each day • When children are toileting • When children are outside, but not in a fenced area • When children are on the playground • When all staff members are working in a classroom • When more than one group of children is combined • When children are preparing for and eating meals • When children are napping/resting • When children are transitioned from one area to another • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators and parents when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written plan shall be submitted to Ms. Cuthbertson for approval. Ms. Cuthbertson shall notify Ms. Robeson, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violations were cited today: In space #12, I observed hazardous products in an unlocked closet. This was corrected during the visit. The facility is past due for their annual fire inspection. There were 2 violations cited during today’s visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility is past due for their annual fire inspection. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #12, there was hazardous products in an unlocked closet. .2820(b) For the latest updates, please visit the divisions website at ncchildcare.ncdhhs.gov and click on the What’s New tab. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 10/19/2023. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 10/5/2023 Number Present: 60 Completed Date: 10/5/2023 Age: From 0 To 4 Total Minutes: 81 Time In: 09:24 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced An unannounced visit was made today to monitor for compliance with child care requirements and the Administrative Action’s corrective action plan. A walkthrough of the facility was completed, and the following items were monitored: supervision, capacity, staff/child ratios, CPR, First Aid, ITS-SIDS, current criminal record checks, storage of hazardous products and medications, adequate/approved space, staff records, program records, license posted and permit restrictions. A. Roberson, director stated that there are no new staff since my last visit conducted on 8/30/2023. The center last had a sanitation inspection on 11/21/22. The center received 15 demerits and received superior classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 5/10/22. The facility is past due for their annual fire inspection. The following items were posted for easy reference: NC Summary of the law, emergency medical care plan, safe arrival and departure procedures, daily schedules, activity plans, staff/child ratio charts, current menus, SIDS policy and evacuation routes. There were 60 children present today. The children were observed participating in free play, napping and teacher directed activities. The Written Warning administrative action was issued on September 22, 2023. Ms. Roberson stated that they have not received the action. I gave Ms. Roberson a copy of the Written Warning administrative action. I reviewed the action with Ms. Roberson and Ms. Richardson, assistant director. A copy of the action was sent to Jennifer Overstreet, district manager. The action was not appeal. The action and cover letter was posted in the facility. The facilities corrective action plan consists of 3 stipulations. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: Child Care Rule 10A NCAC 09 .1801 regarding supervision, Child Care Rule 10A NCAC 09 .2821 regarding staff/child ratios and group size, Child Care Rule 10A NCAC 09 .0803(1)(c) administering medication in childcare centers 2. Within the one week after written warning action is received, Akita Robeson, director, shall contact Michelle Cuthbertson, Child Care Consultant, PO Box 681376, Charlotte, NC 28216, telephone number 704-297-5431, email Michelle.Cuthbertson@dhhs.nc.gov, to arrange for a complete review of all child care requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Special emphasis shall be placed on supervision, staff/child ratios, group size, and administering medication in child care centers documented in this Notice. During the visit, Ms. Roberson and I schedule the mandatory training for October 26, 2023. 3. Within two (2) weeks after the complete review of all child care requirements is received, Ms. Robeson shall develop written policies and procedures regarding the facility’s supervision of children and staff/child ratios to incorporate strategies learned in the training. The written policies and procedures shall include a staffing pattern which ensures enhanced staff/child ratios and adequate supervision of children are met throughout the day including, but not be limited to, the following: • When children are arriving and departing from the center each day • When children are toileting • When children are outside, but not in a fenced area • When children are on the playground • When all staff members are working in a classroom • When more than one group of children is combined • When children are preparing for and eating meals • When children are napping/resting • When children are transitioned from one area to another • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators and parents when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written plan shall be submitted to Ms. Cuthbertson for approval. Ms. Cuthbertson shall notify Ms. Robeson, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violations were cited today: In space #12, I observed hazardous products in an unlocked closet. This was corrected during the visit. The facility is past due for their annual fire inspection. There were 2 violations cited during today’s visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility is past due for their annual fire inspection. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #12, there was hazardous products in an unlocked closet. .2820(b) For the latest updates, please visit the divisions website at ncchildcare.ncdhhs.gov and click on the What’s New tab. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 10/19/2023. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 10/5/2023 Number Present: 60 Completed Date: 10/5/2023 Age: From 0 To 4 Total Minutes: 81 Time In: 09:24 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced An unannounced visit was made today to monitor for compliance with child care requirements and the Administrative Action’s corrective action plan. A walkthrough of the facility was completed, and the following items were monitored: supervision, capacity, staff/child ratios, CPR, First Aid, ITS-SIDS, current criminal record checks, storage of hazardous products and medications, adequate/approved space, staff records, program records, license posted and permit restrictions. A. Roberson, director stated that there are no new staff since my last visit conducted on 8/30/2023. The center last had a sanitation inspection on 11/21/22. The center received 15 demerits and received superior classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 5/10/22. The facility is past due for their annual fire inspection. The following items were posted for easy reference: NC Summary of the law, emergency medical care plan, safe arrival and departure procedures, daily schedules, activity plans, staff/child ratio charts, current menus, SIDS policy and evacuation routes. There were 60 children present today. The children were observed participating in free play, napping and teacher directed activities. The Written Warning administrative action was issued on September 22, 2023. Ms. Roberson stated that they have not received the action. I gave Ms. Roberson a copy of the Written Warning administrative action. I reviewed the action with Ms. Roberson and Ms. Richardson, assistant director. A copy of the action was sent to Jennifer Overstreet, district manager. The action was not appeal. The action and cover letter was posted in the facility. The facilities corrective action plan consists of 3 stipulations. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: Child Care Rule 10A NCAC 09 .1801 regarding supervision, Child Care Rule 10A NCAC 09 .2821 regarding staff/child ratios and group size, Child Care Rule 10A NCAC 09 .0803(1)(c) administering medication in childcare centers 2. Within the one week after written warning action is received, Akita Robeson, director, shall contact Michelle Cuthbertson, Child Care Consultant, PO Box 681376, Charlotte, NC 28216, telephone number 704-297-5431, email Michelle.Cuthbertson@dhhs.nc.gov, to arrange for a complete review of all child care requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Special emphasis shall be placed on supervision, staff/child ratios, group size, and administering medication in child care centers documented in this Notice. During the visit, Ms. Roberson and I schedule the mandatory training for October 26, 2023. 3. Within two (2) weeks after the complete review of all child care requirements is received, Ms. Robeson shall develop written policies and procedures regarding the facility’s supervision of children and staff/child ratios to incorporate strategies learned in the training. The written policies and procedures shall include a staffing pattern which ensures enhanced staff/child ratios and adequate supervision of children are met throughout the day including, but not be limited to, the following: • When children are arriving and departing from the center each day • When children are toileting • When children are outside, but not in a fenced area • When children are on the playground • When all staff members are working in a classroom • When more than one group of children is combined • When children are preparing for and eating meals • When children are napping/resting • When children are transitioned from one area to another • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators and parents when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written plan shall be submitted to Ms. Cuthbertson for approval. Ms. Cuthbertson shall notify Ms. Robeson, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violations were cited today: In space #12, I observed hazardous products in an unlocked closet. This was corrected during the visit. The facility is past due for their annual fire inspection. There were 2 violations cited during today’s visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility is past due for their annual fire inspection. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #12, there was hazardous products in an unlocked closet. .2820(b) For the latest updates, please visit the divisions website at ncchildcare.ncdhhs.gov and click on the What’s New tab. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 10/19/2023. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2821 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 10/5/2023 Number Present: 60 Completed Date: 10/5/2023 Age: From 0 To 4 Total Minutes: 81 Time In: 09:24 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced An unannounced visit was made today to monitor for compliance with child care requirements and the Administrative Action’s corrective action plan. A walkthrough of the facility was completed, and the following items were monitored: supervision, capacity, staff/child ratios, CPR, First Aid, ITS-SIDS, current criminal record checks, storage of hazardous products and medications, adequate/approved space, staff records, program records, license posted and permit restrictions. A. Roberson, director stated that there are no new staff since my last visit conducted on 8/30/2023. The center last had a sanitation inspection on 11/21/22. The center received 15 demerits and received superior classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 5/10/22. The facility is past due for their annual fire inspection. The following items were posted for easy reference: NC Summary of the law, emergency medical care plan, safe arrival and departure procedures, daily schedules, activity plans, staff/child ratio charts, current menus, SIDS policy and evacuation routes. There were 60 children present today. The children were observed participating in free play, napping and teacher directed activities. The Written Warning administrative action was issued on September 22, 2023. Ms. Roberson stated that they have not received the action. I gave Ms. Roberson a copy of the Written Warning administrative action. I reviewed the action with Ms. Roberson and Ms. Richardson, assistant director. A copy of the action was sent to Jennifer Overstreet, district manager. The action was not appeal. The action and cover letter was posted in the facility. The facilities corrective action plan consists of 3 stipulations. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: Child Care Rule 10A NCAC 09 .1801 regarding supervision, Child Care Rule 10A NCAC 09 .2821 regarding staff/child ratios and group size, Child Care Rule 10A NCAC 09 .0803(1)(c) administering medication in childcare centers 2. Within the one week after written warning action is received, Akita Robeson, director, shall contact Michelle Cuthbertson, Child Care Consultant, PO Box 681376, Charlotte, NC 28216, telephone number 704-297-5431, email Michelle.Cuthbertson@dhhs.nc.gov, to arrange for a complete review of all child care requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Special emphasis shall be placed on supervision, staff/child ratios, group size, and administering medication in child care centers documented in this Notice. During the visit, Ms. Roberson and I schedule the mandatory training for October 26, 2023. 3. Within two (2) weeks after the complete review of all child care requirements is received, Ms. Robeson shall develop written policies and procedures regarding the facility’s supervision of children and staff/child ratios to incorporate strategies learned in the training. The written policies and procedures shall include a staffing pattern which ensures enhanced staff/child ratios and adequate supervision of children are met throughout the day including, but not be limited to, the following: • When children are arriving and departing from the center each day • When children are toileting • When children are outside, but not in a fenced area • When children are on the playground • When all staff members are working in a classroom • When more than one group of children is combined • When children are preparing for and eating meals • When children are napping/resting • When children are transitioned from one area to another • When children are transitioned from one caregiver to another • When staff members need to complete tasks outside the classroom • Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the supervision plan • Procedures for periodic review of the supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities • Procedures for staff members to notify administrators and parents when an incident occurs • Consequences of staff members’ non-compliance with policies and procedures The written plan shall be submitted to Ms. Cuthbertson for approval. Ms. Cuthbertson shall notify Ms. Robeson, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violations were cited today: In space #12, I observed hazardous products in an unlocked closet. This was corrected during the visit. The facility is past due for their annual fire inspection. There were 2 violations cited during today’s visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility is past due for their annual fire inspection. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #12, there was hazardous products in an unlocked closet. .2820(b) For the latest updates, please visit the divisions website at ncchildcare.ncdhhs.gov and click on the What’s New tab. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 10/19/2023. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 0623-172L Visit Date: 7/12/2023 Number Present: 73 Completed Date: 7/12/2023 Age: From 0 To 5 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to investigate a complaint allegation. There is a concern that a child was left inside the classroom unsupervised. Traci Meyer Carpenter, Child Care Consultant accompanied me during today’s visit. Upon arrival, we were greeted by D. Benner, assistant director at a sister’s school. He was here as the person in charge as A. Roberson, director was not present at the facility. We shared the reason for the visit. I had Mr. Benner to contact A. Roberson by phone. I spoke with Ms. Roberson by phone and stated the reason for my visit. She stated that she self-reported that a staff member left a child 3 years of age in a classroom. The teacher responsible for the child was on the playground with the other children. She stated that another teacher was walking by the classroom and notice the child in the space unattended. She stated that the teacher notified her, and she went to the classroom to retrieve the child. She stated that she took the child to the office to make sure he was okay. She stated that Jennifer Overstreet, district manager was also onsite during the incident, and she went out to speak with the teacher and review her name to face sheet. She stated that the teacher is no longer employed at the facility. She stated on July 5, 2023, Jennifer Overstreet did a training with all staff regarding child supervision and completing the face to name roster. Mr. Benner accompanied us during the walkthrough of the facility. During the walkthrough, we observed a group of children on the playground ages 2 and 3. There were a total of 20 children with 2 teachers. We observed the group over in group size. Today, we observed supervision in compliance. There were 73 children in attendance during the walkthrough. We observed the children participating napping, feeding, waterplay, transitions and routines. Based on interview and the self-report made by the administrator the allegation that a child was left inside the classroom unsupervised is substantiated. During today’s visit and not related to the complaint visit, I requested to see Mr. Benner’s file. Mr. Benner did not have a file onsite at the facility. The following additional violations were cited: We observed no qualification letter on file for D. Benner. This was corrected during the visit. We observed no review of shaken baby policy for D. Benner. This was corrected during the visit. We observed no documentation of the required orientation training within 2 weeks of employment for D. Benner. This was corrected during the visit. We observed no documentation of the required orientation training within 6 weeks of employment for D. Benner. This was corrected during the visit. We observed no documentation of an application for D. Benner. This was corrected during the visit. We observed no medical report for D. Benner. This was corrected during the visit. We observed no TB report D. Benner. This was corrected during the visit. We observed no emergency information form on file for D. Benner. This was corrected during the visit. There were 10 violations cited during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On June 29, 2023, a child 3 years of age was left inside a classroom unattended. .1801(a)(1-5) 1030 Application for employment and date of birth was not on file for all staff. There was no documentation of an application for employment for D. Benner. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. There was no documentation of a medical report for D. Benner. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. There was no documentation of a TB report for D. Benner. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. There was no documentation of an emergency information form for D. Benner. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. There was no documentation on file for the required orientation trainings within 6 weeks of employment for D. Benner. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. There was no documentation on file for the required orientation trainings within 2 weeks of employment for D. Benner. .1101(a)(b) 1756 Enhanced staff/child ratios and group sizes were not met. A group of children age 2 and 3 were on the playground with 2 teachers. There were a total of 20 children. The group was out of ratio and group size. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for David Benner. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. There was no documentation of a shake baby policy review for D. Benner. .0608(d)(1-4) Technical Assistance: I shared that a follow up visit will be conducted in the near future. An administrative action may be issued. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 07/25/2023. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 0623-172L Visit Date: 7/12/2023 Number Present: 73 Completed Date: 7/12/2023 Age: From 0 To 5 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to investigate a complaint allegation. There is a concern that a child was left inside the classroom unsupervised. Traci Meyer Carpenter, Child Care Consultant accompanied me during today’s visit. Upon arrival, we were greeted by D. Benner, assistant director at a sister’s school. He was here as the person in charge as A. Roberson, director was not present at the facility. We shared the reason for the visit. I had Mr. Benner to contact A. Roberson by phone. I spoke with Ms. Roberson by phone and stated the reason for my visit. She stated that she self-reported that a staff member left a child 3 years of age in a classroom. The teacher responsible for the child was on the playground with the other children. She stated that another teacher was walking by the classroom and notice the child in the space unattended. She stated that the teacher notified her, and she went to the classroom to retrieve the child. She stated that she took the child to the office to make sure he was okay. She stated that Jennifer Overstreet, district manager was also onsite during the incident, and she went out to speak with the teacher and review her name to face sheet. She stated that the teacher is no longer employed at the facility. She stated on July 5, 2023, Jennifer Overstreet did a training with all staff regarding child supervision and completing the face to name roster. Mr. Benner accompanied us during the walkthrough of the facility. During the walkthrough, we observed a group of children on the playground ages 2 and 3. There were a total of 20 children with 2 teachers. We observed the group over in group size. Today, we observed supervision in compliance. There were 73 children in attendance during the walkthrough. We observed the children participating napping, feeding, waterplay, transitions and routines. Based on interview and the self-report made by the administrator the allegation that a child was left inside the classroom unsupervised is substantiated. During today’s visit and not related to the complaint visit, I requested to see Mr. Benner’s file. Mr. Benner did not have a file onsite at the facility. The following additional violations were cited: We observed no qualification letter on file for D. Benner. This was corrected during the visit. We observed no review of shaken baby policy for D. Benner. This was corrected during the visit. We observed no documentation of the required orientation training within 2 weeks of employment for D. Benner. This was corrected during the visit. We observed no documentation of the required orientation training within 6 weeks of employment for D. Benner. This was corrected during the visit. We observed no documentation of an application for D. Benner. This was corrected during the visit. We observed no medical report for D. Benner. This was corrected during the visit. We observed no TB report D. Benner. This was corrected during the visit. We observed no emergency information form on file for D. Benner. This was corrected during the visit. There were 10 violations cited during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On June 29, 2023, a child 3 years of age was left inside a classroom unattended. .1801(a)(1-5) 1030 Application for employment and date of birth was not on file for all staff. There was no documentation of an application for employment for D. Benner. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. There was no documentation of a medical report for D. Benner. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. There was no documentation of a TB report for D. Benner. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. There was no documentation of an emergency information form for D. Benner. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. There was no documentation on file for the required orientation trainings within 6 weeks of employment for D. Benner. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. There was no documentation on file for the required orientation trainings within 2 weeks of employment for D. Benner. .1101(a)(b) 1756 Enhanced staff/child ratios and group sizes were not met. A group of children age 2 and 3 were on the playground with 2 teachers. There were a total of 20 children. The group was out of ratio and group size. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for David Benner. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. There was no documentation of a shake baby policy review for D. Benner. .0608(d)(1-4) Technical Assistance: I shared that a follow up visit will be conducted in the near future. An administrative action may be issued. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 07/25/2023. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE-HUNTERSVILLE Facility ID: 60004209 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 0623-172L Visit Date: 7/12/2023 Number Present: 73 Completed Date: 7/12/2023 Age: From 0 To 5 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to investigate a complaint allegation. There is a concern that a child was left inside the classroom unsupervised. Traci Meyer Carpenter, Child Care Consultant accompanied me during today’s visit. Upon arrival, we were greeted by D. Benner, assistant director at a sister’s school. He was here as the person in charge as A. Roberson, director was not present at the facility. We shared the reason for the visit. I had Mr. Benner to contact A. Roberson by phone. I spoke with Ms. Roberson by phone and stated the reason for my visit. She stated that she self-reported that a staff member left a child 3 years of age in a classroom. The teacher responsible for the child was on the playground with the other children. She stated that another teacher was walking by the classroom and notice the child in the space unattended. She stated that the teacher notified her, and she went to the classroom to retrieve the child. She stated that she took the child to the office to make sure he was okay. She stated that Jennifer Overstreet, district manager was also onsite during the incident, and she went out to speak with the teacher and review her name to face sheet. She stated that the teacher is no longer employed at the facility. She stated on July 5, 2023, Jennifer Overstreet did a training with all staff regarding child supervision and completing the face to name roster. Mr. Benner accompanied us during the walkthrough of the facility. During the walkthrough, we observed a group of children on the playground ages 2 and 3. There were a total of 20 children with 2 teachers. We observed the group over in group size. Today, we observed supervision in compliance. There were 73 children in attendance during the walkthrough. We observed the children participating napping, feeding, waterplay, transitions and routines. Based on interview and the self-report made by the administrator the allegation that a child was left inside the classroom unsupervised is substantiated. During today’s visit and not related to the complaint visit, I requested to see Mr. Benner’s file. Mr. Benner did not have a file onsite at the facility. The following additional violations were cited: We observed no qualification letter on file for D. Benner. This was corrected during the visit. We observed no review of shaken baby policy for D. Benner. This was corrected during the visit. We observed no documentation of the required orientation training within 2 weeks of employment for D. Benner. This was corrected during the visit. We observed no documentation of the required orientation training within 6 weeks of employment for D. Benner. This was corrected during the visit. We observed no documentation of an application for D. Benner. This was corrected during the visit. We observed no medical report for D. Benner. This was corrected during the visit. We observed no TB report D. Benner. This was corrected during the visit. We observed no emergency information form on file for D. Benner. This was corrected during the visit. There were 10 violations cited during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On June 29, 2023, a child 3 years of age was left inside a classroom unattended. .1801(a)(1-5) 1030 Application for employment and date of birth was not on file for all staff. There was no documentation of an application for employment for D. Benner. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. There was no documentation of a medical report for D. Benner. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. There was no documentation of a TB report for D. Benner. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. There was no documentation of an emergency information form for D. Benner. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. There was no documentation on file for the required orientation trainings within 6 weeks of employment for D. Benner. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. There was no documentation on file for the required orientation trainings within 2 weeks of employment for D. Benner. .1101(a)(b) 1756 Enhanced staff/child ratios and group sizes were not met. A group of children age 2 and 3 were on the playground with 2 teachers. There were a total of 20 children. The group was out of ratio and group size. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for David Benner. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. There was no documentation of a shake baby policy review for D. Benner. .0608(d)(1-4) Technical Assistance: I shared that a follow up visit will be conducted in the near future. An administrative action may be issued. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 07/25/2023. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times