Kindercare Education

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 137 Completed Date: 5/5/2026 Age: From 0 To 7 Total Minutes: 210 Time In: 09:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, Renee Marshall, director, assisted me with today’s visit. CURRENT LICENSE STATUS: The program operates with a five-star accreditation license issued on 7/26/24. ANNUAL INSPECTIONS: The last sanitation inspection was completed on 7/16/25. The last fire inspection was completed on 9/3/25. The last outdoor play area inspection was completed on 5/1/26. The last fire drill was conducted on 4/29/26. The last lock down/shelter-in-place drill was completed on 4/29/26. The EPR plan was updated on 12/30/25. The last annual compliance visit was conducted on 9/3/25. The NC Secretary of State's website was reviewed on 4/29/26 and was listed as active- current. You visited all approved indoor and outdoor spaces with me during today’s visit. Children were observed participating in group activities in several classrooms. Several classrooms were engaged in gross motor activities on the playground. ITEMS MONITORED: A partial monitoring of applicable child care requirements was conducted, monitoring Supervision, Staff Child Ratio, CPR/First Aid, Special Training, Storage of Hazardous Substances, Storage of Medication, Adequate Approved/Space, Staff Records, Program Records, License Posted, and Permit Restrictions. During today’s visit two new staff records were viewed. The following violations of the Child Care Requirements were observed and documented during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. An activity plan was posted with April 2026 date. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Bottle in space #1 and space#2 were not labeled with the child's name and dated. 15A NCAC 18A .2804(d) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) One child's feeding plan was not updated according to his meal plan. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child's was observed playing in the toilet during diaper changing for several minutes. 15A NCAC 18A .2803(c) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. An accessible container of diaper cream was stored on the changing table. 15A NCAC 18A .2820(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child's photograph was not included on the emergency information form. 10A NCAC 09 .1003(d) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. A child did not have a written authorization form on file that is being transported to and from public school. .1003(i)(j) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you will correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 5/13/26, and/or if you do not address all violations, I will be making a return visit to your program to monitor compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 93%. TECHNICAL ASSISTANCE During today’s visit, I observed an activity plan dated April-2026 posted on the parent board. A current, written activity plan must be posted, which can be combined with the schedule. During our walkthrough of the infant classroom, I observed seven bottles that were not labeled with the child’s name and date. As required by the North Carolina child care rules 10A NCAC 09 .0902 infant’s bottles must be labeled, including the child’s name and date. Reminder: In space #3 one of the sinks that were not in use did not have hot water. Please have your maintenance person to check it. Just remind the ladies to continue to use the other sink in the classroom. CONSULTATION AND RESOURCES: ABCMS PROVIDER PORTAL Child care providers can now view and manage their facility’s staff roster through the ABCMS Provider Portal. Please note that you are required to add new employees within five days of their hire date and update your roster by adding or removing applicants as needed. HEALTH AND SAFETY Training in all the required health and safety topics must be completed every 5 years. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. My supervisor, Holli Hemby, can be reached at (919)819-9363, holli.hemby@dhhs.nc.gov. if I am unavailable. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 137 Completed Date: 5/5/2026 Age: From 0 To 7 Total Minutes: 210 Time In: 09:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, Renee Marshall, director, assisted me with today’s visit. CURRENT LICENSE STATUS: The program operates with a five-star accreditation license issued on 7/26/24. ANNUAL INSPECTIONS: The last sanitation inspection was completed on 7/16/25. The last fire inspection was completed on 9/3/25. The last outdoor play area inspection was completed on 5/1/26. The last fire drill was conducted on 4/29/26. The last lock down/shelter-in-place drill was completed on 4/29/26. The EPR plan was updated on 12/30/25. The last annual compliance visit was conducted on 9/3/25. The NC Secretary of State's website was reviewed on 4/29/26 and was listed as active- current. You visited all approved indoor and outdoor spaces with me during today’s visit. Children were observed participating in group activities in several classrooms. Several classrooms were engaged in gross motor activities on the playground. ITEMS MONITORED: A partial monitoring of applicable child care requirements was conducted, monitoring Supervision, Staff Child Ratio, CPR/First Aid, Special Training, Storage of Hazardous Substances, Storage of Medication, Adequate Approved/Space, Staff Records, Program Records, License Posted, and Permit Restrictions. During today’s visit two new staff records were viewed. The following violations of the Child Care Requirements were observed and documented during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. An activity plan was posted with April 2026 date. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Bottle in space #1 and space#2 were not labeled with the child's name and dated. 15A NCAC 18A .2804(d) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) One child's feeding plan was not updated according to his meal plan. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child's was observed playing in the toilet during diaper changing for several minutes. 15A NCAC 18A .2803(c) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. An accessible container of diaper cream was stored on the changing table. 15A NCAC 18A .2820(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child's photograph was not included on the emergency information form. 10A NCAC 09 .1003(d) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. A child did not have a written authorization form on file that is being transported to and from public school. .1003(i)(j) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you will correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 5/13/26, and/or if you do not address all violations, I will be making a return visit to your program to monitor compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 93%. TECHNICAL ASSISTANCE During today’s visit, I observed an activity plan dated April-2026 posted on the parent board. A current, written activity plan must be posted, which can be combined with the schedule. During our walkthrough of the infant classroom, I observed seven bottles that were not labeled with the child’s name and date. As required by the North Carolina child care rules 10A NCAC 09 .0902 infant’s bottles must be labeled, including the child’s name and date. Reminder: In space #3 one of the sinks that were not in use did not have hot water. Please have your maintenance person to check it. Just remind the ladies to continue to use the other sink in the classroom. CONSULTATION AND RESOURCES: ABCMS PROVIDER PORTAL Child care providers can now view and manage their facility’s staff roster through the ABCMS Provider Portal. Please note that you are required to add new employees within five days of their hire date and update your roster by adding or removing applicants as needed. HEALTH AND SAFETY Training in all the required health and safety topics must be completed every 5 years. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. My supervisor, Holli Hemby, can be reached at (919)819-9363, holli.hemby@dhhs.nc.gov. if I am unavailable. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 137 Completed Date: 5/5/2026 Age: From 0 To 7 Total Minutes: 210 Time In: 09:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, Renee Marshall, director, assisted me with today’s visit. CURRENT LICENSE STATUS: The program operates with a five-star accreditation license issued on 7/26/24. ANNUAL INSPECTIONS: The last sanitation inspection was completed on 7/16/25. The last fire inspection was completed on 9/3/25. The last outdoor play area inspection was completed on 5/1/26. The last fire drill was conducted on 4/29/26. The last lock down/shelter-in-place drill was completed on 4/29/26. The EPR plan was updated on 12/30/25. The last annual compliance visit was conducted on 9/3/25. The NC Secretary of State's website was reviewed on 4/29/26 and was listed as active- current. You visited all approved indoor and outdoor spaces with me during today’s visit. Children were observed participating in group activities in several classrooms. Several classrooms were engaged in gross motor activities on the playground. ITEMS MONITORED: A partial monitoring of applicable child care requirements was conducted, monitoring Supervision, Staff Child Ratio, CPR/First Aid, Special Training, Storage of Hazardous Substances, Storage of Medication, Adequate Approved/Space, Staff Records, Program Records, License Posted, and Permit Restrictions. During today’s visit two new staff records were viewed. The following violations of the Child Care Requirements were observed and documented during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. An activity plan was posted with April 2026 date. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Bottle in space #1 and space#2 were not labeled with the child's name and dated. 15A NCAC 18A .2804(d) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) One child's feeding plan was not updated according to his meal plan. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child's was observed playing in the toilet during diaper changing for several minutes. 15A NCAC 18A .2803(c) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. An accessible container of diaper cream was stored on the changing table. 15A NCAC 18A .2820(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child's photograph was not included on the emergency information form. 10A NCAC 09 .1003(d) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. A child did not have a written authorization form on file that is being transported to and from public school. .1003(i)(j) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you will correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 5/13/26, and/or if you do not address all violations, I will be making a return visit to your program to monitor compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 93%. TECHNICAL ASSISTANCE During today’s visit, I observed an activity plan dated April-2026 posted on the parent board. A current, written activity plan must be posted, which can be combined with the schedule. During our walkthrough of the infant classroom, I observed seven bottles that were not labeled with the child’s name and date. As required by the North Carolina child care rules 10A NCAC 09 .0902 infant’s bottles must be labeled, including the child’s name and date. Reminder: In space #3 one of the sinks that were not in use did not have hot water. Please have your maintenance person to check it. Just remind the ladies to continue to use the other sink in the classroom. CONSULTATION AND RESOURCES: ABCMS PROVIDER PORTAL Child care providers can now view and manage their facility’s staff roster through the ABCMS Provider Portal. Please note that you are required to add new employees within five days of their hire date and update your roster by adding or removing applicants as needed. HEALTH AND SAFETY Training in all the required health and safety topics must be completed every 5 years. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. My supervisor, Holli Hemby, can be reached at (919)819-9363, holli.hemby@dhhs.nc.gov. if I am unavailable. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 5/5/2026 Number Present: 137 Completed Date: 5/5/2026 Age: From 0 To 7 Total Minutes: 210 Time In: 09:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, Renee Marshall, director, assisted me with today’s visit. CURRENT LICENSE STATUS: The program operates with a five-star accreditation license issued on 7/26/24. ANNUAL INSPECTIONS: The last sanitation inspection was completed on 7/16/25. The last fire inspection was completed on 9/3/25. The last outdoor play area inspection was completed on 5/1/26. The last fire drill was conducted on 4/29/26. The last lock down/shelter-in-place drill was completed on 4/29/26. The EPR plan was updated on 12/30/25. The last annual compliance visit was conducted on 9/3/25. The NC Secretary of State's website was reviewed on 4/29/26 and was listed as active- current. You visited all approved indoor and outdoor spaces with me during today’s visit. Children were observed participating in group activities in several classrooms. Several classrooms were engaged in gross motor activities on the playground. ITEMS MONITORED: A partial monitoring of applicable child care requirements was conducted, monitoring Supervision, Staff Child Ratio, CPR/First Aid, Special Training, Storage of Hazardous Substances, Storage of Medication, Adequate Approved/Space, Staff Records, Program Records, License Posted, and Permit Restrictions. During today’s visit two new staff records were viewed. The following violations of the Child Care Requirements were observed and documented during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. An activity plan was posted with April 2026 date. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Bottle in space #1 and space#2 were not labeled with the child's name and dated. 15A NCAC 18A .2804(d) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) One child's feeding plan was not updated according to his meal plan. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child's was observed playing in the toilet during diaper changing for several minutes. 15A NCAC 18A .2803(c) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. An accessible container of diaper cream was stored on the changing table. 15A NCAC 18A .2820(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child's photograph was not included on the emergency information form. 10A NCAC 09 .1003(d) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. A child did not have a written authorization form on file that is being transported to and from public school. .1003(i)(j) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you will correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 5/13/26, and/or if you do not address all violations, I will be making a return visit to your program to monitor compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 93%. TECHNICAL ASSISTANCE During today’s visit, I observed an activity plan dated April-2026 posted on the parent board. A current, written activity plan must be posted, which can be combined with the schedule. During our walkthrough of the infant classroom, I observed seven bottles that were not labeled with the child’s name and date. As required by the North Carolina child care rules 10A NCAC 09 .0902 infant’s bottles must be labeled, including the child’s name and date. Reminder: In space #3 one of the sinks that were not in use did not have hot water. Please have your maintenance person to check it. Just remind the ladies to continue to use the other sink in the classroom. CONSULTATION AND RESOURCES: ABCMS PROVIDER PORTAL Child care providers can now view and manage their facility’s staff roster through the ABCMS Provider Portal. Please note that you are required to add new employees within five days of their hire date and update your roster by adding or removing applicants as needed. HEALTH AND SAFETY Training in all the required health and safety topics must be completed every 5 years. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. My supervisor, Holli Hemby, can be reached at (919)819-9363, holli.hemby@dhhs.nc.gov. if I am unavailable. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 9/3/2025 Number Present: 122 Completed Date: 9/3/2025 Age: From 0 To 5 Total Minutes: 270 Time In: 09:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, I was greeted by Renee Marshall, and she accompanied me throughout the visit. I observed groups of children engaged in free play or group activities in their classroom and on the playground. Small group of children were having story time in their classroom. CURRENT LICENSE STATUS: Your program operated with a five-star License, NAEYC Accreditation issued, July 26, 2024. ANNUAL INSPECTIONS: The last sanitation inspection was completed on: 7/16/25. The last fire inspection was completed on 9/3/25. The last outdoor play area inspection was completed on 8/15/25. The last fire drill was conducted on 8/27/25. The last lock down/shelter-in-place drill was completed on 8/27/25. The EPR plan was updated on 9/19/24. The last annual compliance visit was conducted on 10/1/25. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 88%. Prior to the visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, KINDERCARE EDUCATION LLC. was current/active. A full assessment was conducted. A monitoring checklist was used to observe all minimum licensing requirements. ON GOING TRAINING HOURS Your center’s annual Inservice training for the period of October 2024 through September 2025 was reviewed during today’s visit. The following violations of the Child Care Requirements were observed and documented during today’s visit: Violation Number Comment Rule 542 The written feeding plan was not modified as the child's needs changed. A child feeding plan was not modified to his eating schedule. 10 NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Walls in four classrooms were dirty and peeling paint. 15A NCAC 18A .2825(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3 one of the outlets did not have a safety plug. 10A NCAC 09 .0604(c) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #12 gloves was accessible to two year of age. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. An applicant hired on 3/3/25 did not have an application on file. .0302(d)(1)(A) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. On child's emergency information was not on file and another child's photograph was not on his application. 10A NCAC 09 .1003(d) The above violations must be corrected immediately and verification summitted within 2 weeks to maintain compliance with the NC Child Care Law and Requirements. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 9/16/25, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. TECHNICAL ASSISTANCE Playground surfaces, especially those made of metal or dark-colored materials, can get dangerously hot in direct sunlight, posing a risk of burns to children. Today it was sunny, so we checked the temperature of the playground surfacing; it felt hot to the skin, so I discussed that finding with the director. Since your entire play areas are covered in artificial grass surfacing, we discussed the potential for burn hazards. Test surface temperatures: Before letting children play, caregivers or administrators should touch surfaces like artificial surfacing, slides and metal platforms to check for excessive heat. Consider the time of day: Playground use should be limited during the hottest parts of the day, especially during peak sun hours. During today’s visit a box of latex gloves were stored on a cabinet accessible to 2-year-old children. Plastic bags, whether intended for storage, trash, diaper disposal, or any other purpose, should be stored out of reach for children that are two years younger. Plastic bags, toys parts small enough to be swallowed, and materials that can be torn apart, like foam rubber and Styrofoam, should not be accessible to children under three years of age. CONSULTATION AND RESOURCES: HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. All staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training counts toward requirements for Health and Safety. Recognizing and Responding to Suspicions of Child Maltreatment training is available at www.preventchildabusenc.org. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 9/3/2025 Number Present: 122 Completed Date: 9/3/2025 Age: From 0 To 5 Total Minutes: 270 Time In: 09:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, I was greeted by Renee Marshall, and she accompanied me throughout the visit. I observed groups of children engaged in free play or group activities in their classroom and on the playground. Small group of children were having story time in their classroom. CURRENT LICENSE STATUS: Your program operated with a five-star License, NAEYC Accreditation issued, July 26, 2024. ANNUAL INSPECTIONS: The last sanitation inspection was completed on: 7/16/25. The last fire inspection was completed on 9/3/25. The last outdoor play area inspection was completed on 8/15/25. The last fire drill was conducted on 8/27/25. The last lock down/shelter-in-place drill was completed on 8/27/25. The EPR plan was updated on 9/19/24. The last annual compliance visit was conducted on 10/1/25. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 88%. Prior to the visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, KINDERCARE EDUCATION LLC. was current/active. A full assessment was conducted. A monitoring checklist was used to observe all minimum licensing requirements. ON GOING TRAINING HOURS Your center’s annual Inservice training for the period of October 2024 through September 2025 was reviewed during today’s visit. The following violations of the Child Care Requirements were observed and documented during today’s visit: Violation Number Comment Rule 542 The written feeding plan was not modified as the child's needs changed. A child feeding plan was not modified to his eating schedule. 10 NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Walls in four classrooms were dirty and peeling paint. 15A NCAC 18A .2825(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3 one of the outlets did not have a safety plug. 10A NCAC 09 .0604(c) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #12 gloves was accessible to two year of age. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. An applicant hired on 3/3/25 did not have an application on file. .0302(d)(1)(A) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. On child's emergency information was not on file and another child's photograph was not on his application. 10A NCAC 09 .1003(d) The above violations must be corrected immediately and verification summitted within 2 weeks to maintain compliance with the NC Child Care Law and Requirements. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 9/16/25, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. TECHNICAL ASSISTANCE Playground surfaces, especially those made of metal or dark-colored materials, can get dangerously hot in direct sunlight, posing a risk of burns to children. Today it was sunny, so we checked the temperature of the playground surfacing; it felt hot to the skin, so I discussed that finding with the director. Since your entire play areas are covered in artificial grass surfacing, we discussed the potential for burn hazards. Test surface temperatures: Before letting children play, caregivers or administrators should touch surfaces like artificial surfacing, slides and metal platforms to check for excessive heat. Consider the time of day: Playground use should be limited during the hottest parts of the day, especially during peak sun hours. During today’s visit a box of latex gloves were stored on a cabinet accessible to 2-year-old children. Plastic bags, whether intended for storage, trash, diaper disposal, or any other purpose, should be stored out of reach for children that are two years younger. Plastic bags, toys parts small enough to be swallowed, and materials that can be torn apart, like foam rubber and Styrofoam, should not be accessible to children under three years of age. CONSULTATION AND RESOURCES: HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. All staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training counts toward requirements for Health and Safety. Recognizing and Responding to Suspicions of Child Maltreatment training is available at www.preventchildabusenc.org. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.0802 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: 0825-236L Visit Date: 8/27/2025 Number Present: 128 Completed Date: 8/27/2025 Age: From 0 To 6 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate concerns of non-compliance with the Child Care Rule submitted to the agency on August 20, 2025. Upon arrival, I was greeted by Renee Marshall, and she accompanied me on a walk-through. During today’s visit, there were 128 children, and 19 staff members were present. LICENSE STATUS: Your program operated with a five-star License, NAEYC Accreditation issued, July 26, 2024. A partial assessment was conducted during today’s visit. I monitored supervision/program records and observed 9 classrooms and 3 outdoor play areas. The reporter had concerns regarding supervision. I observed 10 classrooms. During my walk-through all classrooms were well supervised; teachers were aware of all children in their care. The reporter had concerns regarding an incident report. I interviewed two staff members. I asked about incident reports and was informed that incident reports were completed each time a child is injured. I monitored incident reports regarding and in this case a report was not made. However, the management team stated that they had a conversation with the parents and felt the concerns had been addressed. The following violations of the Child Care Rules were confirmed during today’s visit. Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. A incident report was not completed when a child was injured. .0802 (e) The above violations must be corrected immediately and verification submitted within 2 weeks to maintain compliance with the NC Child Care Law and Requirements. Please send me an email that addresses each violation that explains how and when each one was corrected. I must receive your letter by no later than 9/8/25 and it should be sent to: corrine.fulp@dhhs.nc.gov. or mailed to Corrine Fulp 1781 Indian Camp Road Clayton, NC 27520. Violations of the Child Care Requirements were documented today that will require a follow-up visit to monitor for compliance. That visit will occur any time in the next two weeks; please maintain verification of how any of the violations have been corrected to share with me on the next visit. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 85%. The center was not in compliance with all applicable licensing requirements during today’s visit and violations were documented that could impact the facility’s overall Compliance History Score. An updated Compliance History Score will be generated after today’s visit, and you will be informed of the results if it drops below the required 75%. A violation was determined for failure to maintain compliance with program records. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that repeated violations of this nature may lead to an administrative action against your license. A follow-up visit may be conducted in the near future to monitor compliance with child care requirements. The investigation was completed during today’s visit. Based on observations, information provided by staff, it was unable to determine that lapses in compliance with the Child Care Rules have occurred, therefore the concerns related to supervision have been UNSUBSTANTIATED. Based on information provided by staff and documents, it was determined that lapses in compliance with the Child Care Requirements have occurred, therefore the concerns related to program records have been SUBSTANTIATED. Due to the confirmation of allegations that you were in violation of Child Care Rules related to the concerns reported, your facility may be at risk of administrative action. You will receive written notification from the agency once final determination is made. TECHNICAL ASSISTANCE The following items were discussed during today’s visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Staff must complete an incident report every time a child is injured while in care. Child Care Rules 10A NCAC 09.0802 and 10A NCAC 09.1721, states that facilities must complete an incident report for any injury a child receives while in care, and a copy must be sent to the Division of Child Development and Early Education (DCDEE) within seven days if medical treatment is required. You can find the incident report form on the NC Division of Child Development and Early Education website. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached via email at corrine.fulp@dhhs.nc.gov or by phone at (919) 606-2388. My supervisor, Holli Hemby, can be reached at (919)819-9363, holli.hemby@dhhs.nc.gov. if I am unavailable. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.1721 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: 0825-236L Visit Date: 8/27/2025 Number Present: 128 Completed Date: 8/27/2025 Age: From 0 To 6 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate concerns of non-compliance with the Child Care Rule submitted to the agency on August 20, 2025. Upon arrival, I was greeted by Renee Marshall, and she accompanied me on a walk-through. During today’s visit, there were 128 children, and 19 staff members were present. LICENSE STATUS: Your program operated with a five-star License, NAEYC Accreditation issued, July 26, 2024. A partial assessment was conducted during today’s visit. I monitored supervision/program records and observed 9 classrooms and 3 outdoor play areas. The reporter had concerns regarding supervision. I observed 10 classrooms. During my walk-through all classrooms were well supervised; teachers were aware of all children in their care. The reporter had concerns regarding an incident report. I interviewed two staff members. I asked about incident reports and was informed that incident reports were completed each time a child is injured. I monitored incident reports regarding and in this case a report was not made. However, the management team stated that they had a conversation with the parents and felt the concerns had been addressed. The following violations of the Child Care Rules were confirmed during today’s visit. Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. A incident report was not completed when a child was injured. .0802 (e) The above violations must be corrected immediately and verification submitted within 2 weeks to maintain compliance with the NC Child Care Law and Requirements. Please send me an email that addresses each violation that explains how and when each one was corrected. I must receive your letter by no later than 9/8/25 and it should be sent to: corrine.fulp@dhhs.nc.gov. or mailed to Corrine Fulp 1781 Indian Camp Road Clayton, NC 27520. Violations of the Child Care Requirements were documented today that will require a follow-up visit to monitor for compliance. That visit will occur any time in the next two weeks; please maintain verification of how any of the violations have been corrected to share with me on the next visit. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 85%. The center was not in compliance with all applicable licensing requirements during today’s visit and violations were documented that could impact the facility’s overall Compliance History Score. An updated Compliance History Score will be generated after today’s visit, and you will be informed of the results if it drops below the required 75%. A violation was determined for failure to maintain compliance with program records. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that repeated violations of this nature may lead to an administrative action against your license. A follow-up visit may be conducted in the near future to monitor compliance with child care requirements. The investigation was completed during today’s visit. Based on observations, information provided by staff, it was unable to determine that lapses in compliance with the Child Care Rules have occurred, therefore the concerns related to supervision have been UNSUBSTANTIATED. Based on information provided by staff and documents, it was determined that lapses in compliance with the Child Care Requirements have occurred, therefore the concerns related to program records have been SUBSTANTIATED. Due to the confirmation of allegations that you were in violation of Child Care Rules related to the concerns reported, your facility may be at risk of administrative action. You will receive written notification from the agency once final determination is made. TECHNICAL ASSISTANCE The following items were discussed during today’s visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Staff must complete an incident report every time a child is injured while in care. Child Care Rules 10A NCAC 09.0802 and 10A NCAC 09.1721, states that facilities must complete an incident report for any injury a child receives while in care, and a copy must be sent to the Division of Child Development and Early Education (DCDEE) within seven days if medical treatment is required. You can find the incident report form on the NC Division of Child Development and Early Education website. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached via email at corrine.fulp@dhhs.nc.gov or by phone at (919) 606-2388. My supervisor, Holli Hemby, can be reached at (919)819-9363, holli.hemby@dhhs.nc.gov. if I am unavailable. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 4/23/2025 Number Present: 138 Completed Date: 4/23/2025 Age: From 0 To 5 Total Minutes: 210 Time In: 10:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Jessica VanAtta, assistant director, assisted me with the visit. LICENSE STATUS: Your program operated with a five-star License, NAEYC Accreditation issued, July 26, 2024. INSPECTION/SAFTEY DRILL STATUS: The last sanitation inspection was conducted on 8/23/24. The last fire inspection was conducted on 11/3/23. The last outdoor play area inspection was conducted on 4/14/25. The last fire drill was conducted on 3/28/25. The last shelter-in-place/lock down was conducted on 2/27/25. The EPR plan was updated on 9/19/24. The last annual compliance visit was conducted on 10/1/24. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy six percent as of 4/21/25. According to the NC Secretary of State web site, the status of KinderCare Education LLC is “current-active”. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions and personal care routines. Infants were engaged in tummy time, napping, and diapering routines. Sleep checks were completed, recorded, and maintained as required. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. ITEMS MONITORED: A partial monitoring of applicable child care requirements was conducted, monitoring Supervision, Staff Child Ratio, CPR/First Aid, Special Training, Storage of Hazardous Substances, Storage of Medication, Adequate Approved/Space, Staff Records, Program Records, License Posted, and Permit Restrictions. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last documented fire inspection on file was 11/3/23. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A janitorial closet with hazardous materials was unlocked. .2820(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A employee hired on 11/11/24 did not have a current medical report on file prior to working. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A employee hired on 11/11/24 did not have a current TB report on file prior to working. .0701(a) 1898 Staff did not complete the health and safety training within one year of employment. A employee hired on 9/12/22 did not complete health and safety training with the first year. .1102(a) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you will correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected If I do not receive your letter by 5/7/25, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. TECHNICAL ASSISTANCE The last documented fire inspection was November 3, 2023. Fire inspection must be completed annually. Your facility is potentially at risk of being shut down and is at risk of increased damage should a fire occur. Fire inspections are intended to point out any shortcomings in your building's fire protection system. Please make any necessary adjustment to have your inspection done in a timely matter. An employee was hired on 11/11/24 without a current tb test/medical report. A Tb screening and medical statement must be on file prior to employment or on the first day of work. CONSULTATION HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. The Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. This training is available at www.preventchildabusenc.org DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. At the completion of the visit, this summary was printed, reviewed, and a copy was left with you. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached via email at corrine.fulp@dhhs.nc.gov or by phone at (919) 606-2388. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 4/23/2025 Number Present: 138 Completed Date: 4/23/2025 Age: From 0 To 5 Total Minutes: 210 Time In: 10:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Jessica VanAtta, assistant director, assisted me with the visit. LICENSE STATUS: Your program operated with a five-star License, NAEYC Accreditation issued, July 26, 2024. INSPECTION/SAFTEY DRILL STATUS: The last sanitation inspection was conducted on 8/23/24. The last fire inspection was conducted on 11/3/23. The last outdoor play area inspection was conducted on 4/14/25. The last fire drill was conducted on 3/28/25. The last shelter-in-place/lock down was conducted on 2/27/25. The EPR plan was updated on 9/19/24. The last annual compliance visit was conducted on 10/1/24. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy six percent as of 4/21/25. According to the NC Secretary of State web site, the status of KinderCare Education LLC is “current-active”. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions and personal care routines. Infants were engaged in tummy time, napping, and diapering routines. Sleep checks were completed, recorded, and maintained as required. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. ITEMS MONITORED: A partial monitoring of applicable child care requirements was conducted, monitoring Supervision, Staff Child Ratio, CPR/First Aid, Special Training, Storage of Hazardous Substances, Storage of Medication, Adequate Approved/Space, Staff Records, Program Records, License Posted, and Permit Restrictions. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last documented fire inspection on file was 11/3/23. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A janitorial closet with hazardous materials was unlocked. .2820(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A employee hired on 11/11/24 did not have a current medical report on file prior to working. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A employee hired on 11/11/24 did not have a current TB report on file prior to working. .0701(a) 1898 Staff did not complete the health and safety training within one year of employment. A employee hired on 9/12/22 did not complete health and safety training with the first year. .1102(a) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you will correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected If I do not receive your letter by 5/7/25, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. TECHNICAL ASSISTANCE The last documented fire inspection was November 3, 2023. Fire inspection must be completed annually. Your facility is potentially at risk of being shut down and is at risk of increased damage should a fire occur. Fire inspections are intended to point out any shortcomings in your building's fire protection system. Please make any necessary adjustment to have your inspection done in a timely matter. An employee was hired on 11/11/24 without a current tb test/medical report. A Tb screening and medical statement must be on file prior to employment or on the first day of work. CONSULTATION HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. The Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. This training is available at www.preventchildabusenc.org DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. At the completion of the visit, this summary was printed, reviewed, and a copy was left with you. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached via email at corrine.fulp@dhhs.nc.gov or by phone at (919) 606-2388. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 10/1/2024 Number Present: 136 Completed Date: 10/1/2024 Age: From 0 To 8 Total Minutes: 450 Time In: 09:00 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, I was greeted by Elizabeth Keeter, and she accompanied me throughout the visit. CURRENT LICENSE STATUS: The program operates with a 5-star NAEYC accreditation rated license issued on 7/26/24. ANNUAL INSPECTIONS: The last sanitation inspection was completed on: 8/23/24. The last fire inspection was completed on 11/13/23. The last outdoor play area inspection was completed on 9/13/24. The last fire drill was conducted on 9/23/24. The last lock down/shelter-in-place drill was completed on 8/24/23. The EPR plan was updated on 9/19/24. The last annual compliance visit was conducted on 11/16/23. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 89%. Prior to the visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, KINDERCARE EDUCATION LLC. was current/active. You visited all indoor spaces and the young children outdoor play area with me. Children were engaged in classroom activities and outdoor play during today’s visit. Lunch consists of barbecue chicken, mixed vegetable, mixed fruit (peaches, pears and pineapple), and milk. A full assessment was conducted. A monitoring checklist was used to observe all minimum licensing requirements and applicable enhanced requirements including but not limited to approved space, child interactions, required in-service trainings, indoor and outdoor materials and equipment, storage of hazardous items, storage of medication and medication forms, children records, Staff Criminal Record Checks, attendance records, CPR and First Aid certificates, activity plans and supervision. ON GOING TRAINING HOURS Your center’s annual Inservice training for the period of November 2023 through October 2024 was reviewed during today’s visit. Please see the attached Staff-Training Worksheet for specific information on each staff member’s training including delinquent and carryover training hours. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. A child in space #2 was allowed to drink a bottle of milk while lying on the floor. 10A NCAC 09 .0902(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Infant bottles in space #1 and #2 was not dated. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Peeling paint was observed in space #6 and #12. 15A NCAC 18A .2825(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An electric outlet in space #10 did not have a safety plug. 10A NCAC 09 .0604(c) 847 Parent's medication authorization did not include required information. Authorization form in space #1 did not have the amount of cream to apply. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #12 and #1 children younger than two years had access to plastic bags. .0604(q) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Six employee did not complete their annual required training hours. .1103(a) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Four children with permission form to transport expired on 8/29/24. .1003(i)(j) 1879 Prescribed medicines, that are pharmaceutical samples, was not stored in the manufacturers original packaging, was not labeled with the child's name, and/or written instructions did not include the required information. Emergency medication was stored in the office, not accessible to children in case of potential emergency. 10A NCAC 09 .0803(2)(b)(i-v) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired on 9/12/22 did not completed all topics of the health and safety training. .1102(a) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 10/15/24, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. TECHNICAL ASSISTANCE Plastic bags should not be accessible to children under 3 years of age. During our walk through there were two classrooms with children under 2 years of age that had access to plastic bags. Please remove diapers from their plastic covers when storing them in the classroom. Epi-pens and albuterol inhalers are considered emergency medications and do not have to be in locked storage. These medications may be kept at least 5 feet from the floor; out of the children's reach. These medications must also have a medication authorization form signed by the parent and are valid for six months. Although Benadryl is used in addition with certain EpiPens this medication must be locked it is not considered "emergency medication". CONSULTATION AND RESOURCES: HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. All staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training counts toward requirements for Health and Safety. Recognizing and Responding to Suspicions of Child Maltreatment training is available at www.preventchildabusenc.org. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 10/1/2024 Number Present: 136 Completed Date: 10/1/2024 Age: From 0 To 8 Total Minutes: 450 Time In: 09:00 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, I was greeted by Elizabeth Keeter, and she accompanied me throughout the visit. CURRENT LICENSE STATUS: The program operates with a 5-star NAEYC accreditation rated license issued on 7/26/24. ANNUAL INSPECTIONS: The last sanitation inspection was completed on: 8/23/24. The last fire inspection was completed on 11/13/23. The last outdoor play area inspection was completed on 9/13/24. The last fire drill was conducted on 9/23/24. The last lock down/shelter-in-place drill was completed on 8/24/23. The EPR plan was updated on 9/19/24. The last annual compliance visit was conducted on 11/16/23. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 89%. Prior to the visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, KINDERCARE EDUCATION LLC. was current/active. You visited all indoor spaces and the young children outdoor play area with me. Children were engaged in classroom activities and outdoor play during today’s visit. Lunch consists of barbecue chicken, mixed vegetable, mixed fruit (peaches, pears and pineapple), and milk. A full assessment was conducted. A monitoring checklist was used to observe all minimum licensing requirements and applicable enhanced requirements including but not limited to approved space, child interactions, required in-service trainings, indoor and outdoor materials and equipment, storage of hazardous items, storage of medication and medication forms, children records, Staff Criminal Record Checks, attendance records, CPR and First Aid certificates, activity plans and supervision. ON GOING TRAINING HOURS Your center’s annual Inservice training for the period of November 2023 through October 2024 was reviewed during today’s visit. Please see the attached Staff-Training Worksheet for specific information on each staff member’s training including delinquent and carryover training hours. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. A child in space #2 was allowed to drink a bottle of milk while lying on the floor. 10A NCAC 09 .0902(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Infant bottles in space #1 and #2 was not dated. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Peeling paint was observed in space #6 and #12. 15A NCAC 18A .2825(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An electric outlet in space #10 did not have a safety plug. 10A NCAC 09 .0604(c) 847 Parent's medication authorization did not include required information. Authorization form in space #1 did not have the amount of cream to apply. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #12 and #1 children younger than two years had access to plastic bags. .0604(q) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Six employee did not complete their annual required training hours. .1103(a) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Four children with permission form to transport expired on 8/29/24. .1003(i)(j) 1879 Prescribed medicines, that are pharmaceutical samples, was not stored in the manufacturers original packaging, was not labeled with the child's name, and/or written instructions did not include the required information. Emergency medication was stored in the office, not accessible to children in case of potential emergency. 10A NCAC 09 .0803(2)(b)(i-v) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired on 9/12/22 did not completed all topics of the health and safety training. .1102(a) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 10/15/24, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. TECHNICAL ASSISTANCE Plastic bags should not be accessible to children under 3 years of age. During our walk through there were two classrooms with children under 2 years of age that had access to plastic bags. Please remove diapers from their plastic covers when storing them in the classroom. Epi-pens and albuterol inhalers are considered emergency medications and do not have to be in locked storage. These medications may be kept at least 5 feet from the floor; out of the children's reach. These medications must also have a medication authorization form signed by the parent and are valid for six months. Although Benadryl is used in addition with certain EpiPens this medication must be locked it is not considered "emergency medication". CONSULTATION AND RESOURCES: HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. All staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training counts toward requirements for Health and Safety. Recognizing and Responding to Suspicions of Child Maltreatment training is available at www.preventchildabusenc.org. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 10/1/2024 Number Present: 136 Completed Date: 10/1/2024 Age: From 0 To 8 Total Minutes: 450 Time In: 09:00 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, I was greeted by Elizabeth Keeter, and she accompanied me throughout the visit. CURRENT LICENSE STATUS: The program operates with a 5-star NAEYC accreditation rated license issued on 7/26/24. ANNUAL INSPECTIONS: The last sanitation inspection was completed on: 8/23/24. The last fire inspection was completed on 11/13/23. The last outdoor play area inspection was completed on 9/13/24. The last fire drill was conducted on 9/23/24. The last lock down/shelter-in-place drill was completed on 8/24/23. The EPR plan was updated on 9/19/24. The last annual compliance visit was conducted on 11/16/23. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 89%. Prior to the visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, KINDERCARE EDUCATION LLC. was current/active. You visited all indoor spaces and the young children outdoor play area with me. Children were engaged in classroom activities and outdoor play during today’s visit. Lunch consists of barbecue chicken, mixed vegetable, mixed fruit (peaches, pears and pineapple), and milk. A full assessment was conducted. A monitoring checklist was used to observe all minimum licensing requirements and applicable enhanced requirements including but not limited to approved space, child interactions, required in-service trainings, indoor and outdoor materials and equipment, storage of hazardous items, storage of medication and medication forms, children records, Staff Criminal Record Checks, attendance records, CPR and First Aid certificates, activity plans and supervision. ON GOING TRAINING HOURS Your center’s annual Inservice training for the period of November 2023 through October 2024 was reviewed during today’s visit. Please see the attached Staff-Training Worksheet for specific information on each staff member’s training including delinquent and carryover training hours. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. A child in space #2 was allowed to drink a bottle of milk while lying on the floor. 10A NCAC 09 .0902(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Infant bottles in space #1 and #2 was not dated. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Peeling paint was observed in space #6 and #12. 15A NCAC 18A .2825(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An electric outlet in space #10 did not have a safety plug. 10A NCAC 09 .0604(c) 847 Parent's medication authorization did not include required information. Authorization form in space #1 did not have the amount of cream to apply. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #12 and #1 children younger than two years had access to plastic bags. .0604(q) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Six employee did not complete their annual required training hours. .1103(a) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Four children with permission form to transport expired on 8/29/24. .1003(i)(j) 1879 Prescribed medicines, that are pharmaceutical samples, was not stored in the manufacturers original packaging, was not labeled with the child's name, and/or written instructions did not include the required information. Emergency medication was stored in the office, not accessible to children in case of potential emergency. 10A NCAC 09 .0803(2)(b)(i-v) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired on 9/12/22 did not completed all topics of the health and safety training. .1102(a) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 10/15/24, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. TECHNICAL ASSISTANCE Plastic bags should not be accessible to children under 3 years of age. During our walk through there were two classrooms with children under 2 years of age that had access to plastic bags. Please remove diapers from their plastic covers when storing them in the classroom. Epi-pens and albuterol inhalers are considered emergency medications and do not have to be in locked storage. These medications may be kept at least 5 feet from the floor; out of the children's reach. These medications must also have a medication authorization form signed by the parent and are valid for six months. Although Benadryl is used in addition with certain EpiPens this medication must be locked it is not considered "emergency medication". CONSULTATION AND RESOURCES: HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. All staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training counts toward requirements for Health and Safety. Recognizing and Responding to Suspicions of Child Maltreatment training is available at www.preventchildabusenc.org. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: WANDA FOWLER Operation Type: Center Case Number: Visit Date: 4/30/2024 Number Present: 149 Completed Date: 4/30/2024 Age: From 0 To 5 Total Minutes: 120 Time In: 12:15 PM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to assess applicable child-care requirements during a routine unannounced visit. Vanessa Price, Child Care Consultant, accompanied me on today’s visit. The director, Renee Marshall, assisted We conducted a walk-through of the indoor and outdoor learning environments I observed groups of children transitioning to lunch, eating lunch or transitioning to their cots. RATED LICENSE STATUS The program operates with a 3-star rated license issued on 12/28/23. This permit was issued at the center’s request and removed restrictions from the license. They received 6 points in program standards, one point in staff education and one quality point through the programmatic option of having a staff benefit package and an infrastructure of parent involvement. The last rated license was issued 4/16/22. INSPECTIONS The last sanitation inspection was conducted 8/28/23. The last fire inspection was conducted 11/13/23. The last documented fire drill was conducted 4/30/24. The last documented shelter-in-place or lockdown drill was conducted 3/26/24. The last documented playground inspection was conducted 4/12/24. The status of the owners, Kindercare Education, LLC., is listed as current and active on the NC Secretary of State website. Limited monitoring of child care requirements was assessed during today’s visit. I reviewed emergency medications, 12 new staff files and confirmed that all staff have current CPR, First Aid and ITS SIDS certificates, as required. The following violation was observed and recorded during today’s visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Three classrooms did not have current activity plans posted. GS 110-91(12); .0508(a) 542 The written feeding plan was not modified as the child's needs changed. The plans were not updated as the infants transitioned to eating foods from the school menu. 10 NCAC 09 .0902(a) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. Two cots were place approximately 12 inches apart. 15A NCAC 18A .2821(e) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a medical report on file. 10A NCAC 09 .0701(a) The above violations must be corrected immediately. By 5/14/24 please email me a signed letter of compliance. Before the letter is sent, all violations should be corrected; please contact me if additional time is needed to correct a specific violation. Include the following in your letter: facility ID number, list the item number describing how and when the violations were corrected and tell me how you plan to maintain compliance in the future with each item. If you prefer to mail your letter, you may send it to 2201 Mail Service Center Raleigh, NC 27699-2201 If the compliance action letter is not received by the due date another visit to the center may be made and additional violations may be added. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 88%. TECHNICAL ASSISTANCE The teachers in both classrooms for infants had added a school menu that the parent circled food that their child could eat. When I questioned the center staff, they stated that the children still received bottles. However, the feeding schedule was not updated to reflect the child’s current meal plan. The feeding schedule should be updated anytime there is a change in the child’s diet. In one classroom there were two cots place approximately 12 inches apart. Sanitation requires that cots and mats be at least 18 inches apart or be separated by a solid, washable barrier. Three classrooms did not have current activity plans posted. These were printed and posted during the visit. Please remind staff that weekly plans should be posted at closing on Fridays or at opening on Mondays. One staff member did not have a medical on file. The director stated that the doctor changed her appointment twice. Staff medical reports are required to be completed upon hire, so if the employee is unable to complete the health assessment, they should not begin employment until it is done. I suggest scheduling these appoints at an Urgent Care Center, if they are unable to schedule a timely appointment with their doctor. CONSULTATION You should also ensure that all staff have registered and have their education assessed in WORKS. It is recommended that you complete this process as part of your onboarding process with new hires and as existing staff members complete additional coursework. All child care facilities are required to test their drinking and cooking water for led every three years. It may be time for your facility to complete this testing again. For more information, you should contact Clean Water for Carolina Kids. Contact www.cleanwaterforcarolinakids.org for more information. In addition, child care facilities are now required to test for lead and asbestos hazards in their buildings. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free and the first step is to watch one of the pre-enrollment webinars, which are available at www.cleanwaterforUSkids.org/carolina or paste https://rtiorg.zoom.us/webinar/register/WN_vmlhG6iRS26BdkV8SZSaDw#/registration into your web browser. Additional information can be found in the RaiseNC newsletter sent on December 7, 2023. Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. There is a link to this training on Moodle. Medication Administration is also a required health and safety training topic. This training is available through Moodle as a separate training. Staff should use their individual NCID user name and password to access this training. Staff should use their individual NCID user name and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. The expiration date on staff qualification letters has been extended by two years. New letters reflecting this change will not be sent. However, I will note this change as I make visits to the center. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. If you have any questions or need assistance, please contact me at wanda.fowler@dhhs.nc.gov or by phone at 919 218-0988. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: WANDA FOWLER Operation Type: Center Case Number: Visit Date: 4/30/2024 Number Present: 149 Completed Date: 4/30/2024 Age: From 0 To 5 Total Minutes: 120 Time In: 12:15 PM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to assess applicable child-care requirements during a routine unannounced visit. Vanessa Price, Child Care Consultant, accompanied me on today’s visit. The director, Renee Marshall, assisted We conducted a walk-through of the indoor and outdoor learning environments I observed groups of children transitioning to lunch, eating lunch or transitioning to their cots. RATED LICENSE STATUS The program operates with a 3-star rated license issued on 12/28/23. This permit was issued at the center’s request and removed restrictions from the license. They received 6 points in program standards, one point in staff education and one quality point through the programmatic option of having a staff benefit package and an infrastructure of parent involvement. The last rated license was issued 4/16/22. INSPECTIONS The last sanitation inspection was conducted 8/28/23. The last fire inspection was conducted 11/13/23. The last documented fire drill was conducted 4/30/24. The last documented shelter-in-place or lockdown drill was conducted 3/26/24. The last documented playground inspection was conducted 4/12/24. The status of the owners, Kindercare Education, LLC., is listed as current and active on the NC Secretary of State website. Limited monitoring of child care requirements was assessed during today’s visit. I reviewed emergency medications, 12 new staff files and confirmed that all staff have current CPR, First Aid and ITS SIDS certificates, as required. The following violation was observed and recorded during today’s visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Three classrooms did not have current activity plans posted. GS 110-91(12); .0508(a) 542 The written feeding plan was not modified as the child's needs changed. The plans were not updated as the infants transitioned to eating foods from the school menu. 10 NCAC 09 .0902(a) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. Two cots were place approximately 12 inches apart. 15A NCAC 18A .2821(e) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a medical report on file. 10A NCAC 09 .0701(a) The above violations must be corrected immediately. By 5/14/24 please email me a signed letter of compliance. Before the letter is sent, all violations should be corrected; please contact me if additional time is needed to correct a specific violation. Include the following in your letter: facility ID number, list the item number describing how and when the violations were corrected and tell me how you plan to maintain compliance in the future with each item. If you prefer to mail your letter, you may send it to 2201 Mail Service Center Raleigh, NC 27699-2201 If the compliance action letter is not received by the due date another visit to the center may be made and additional violations may be added. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 88%. TECHNICAL ASSISTANCE The teachers in both classrooms for infants had added a school menu that the parent circled food that their child could eat. When I questioned the center staff, they stated that the children still received bottles. However, the feeding schedule was not updated to reflect the child’s current meal plan. The feeding schedule should be updated anytime there is a change in the child’s diet. In one classroom there were two cots place approximately 12 inches apart. Sanitation requires that cots and mats be at least 18 inches apart or be separated by a solid, washable barrier. Three classrooms did not have current activity plans posted. These were printed and posted during the visit. Please remind staff that weekly plans should be posted at closing on Fridays or at opening on Mondays. One staff member did not have a medical on file. The director stated that the doctor changed her appointment twice. Staff medical reports are required to be completed upon hire, so if the employee is unable to complete the health assessment, they should not begin employment until it is done. I suggest scheduling these appoints at an Urgent Care Center, if they are unable to schedule a timely appointment with their doctor. CONSULTATION You should also ensure that all staff have registered and have their education assessed in WORKS. It is recommended that you complete this process as part of your onboarding process with new hires and as existing staff members complete additional coursework. All child care facilities are required to test their drinking and cooking water for led every three years. It may be time for your facility to complete this testing again. For more information, you should contact Clean Water for Carolina Kids. Contact www.cleanwaterforcarolinakids.org for more information. In addition, child care facilities are now required to test for lead and asbestos hazards in their buildings. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free and the first step is to watch one of the pre-enrollment webinars, which are available at www.cleanwaterforUSkids.org/carolina or paste https://rtiorg.zoom.us/webinar/register/WN_vmlhG6iRS26BdkV8SZSaDw#/registration into your web browser. Additional information can be found in the RaiseNC newsletter sent on December 7, 2023. Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. There is a link to this training on Moodle. Medication Administration is also a required health and safety training topic. This training is available through Moodle as a separate training. Staff should use their individual NCID user name and password to access this training. Staff should use their individual NCID user name and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. The expiration date on staff qualification letters has been extended by two years. New letters reflecting this change will not be sent. However, I will note this change as I make visits to the center. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. If you have any questions or need assistance, please contact me at wanda.fowler@dhhs.nc.gov or by phone at 919 218-0988. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: AMBER TELFAIR Operation Type: Center Case Number: 1223-216A Visit Date: 12/21/2023 Number Present: 117 Completed Date: 12/21/2023 Age: From 0 To 9 Total Minutes: 280 Time In: 09:40 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Renee Marshall, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Marshall, Jessica Vanatta, Assistant Director, Kassandra Mason, District Leader, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On multiple occasions, a staff member in the classroom for four-year-old children used a yardstick to tap children on their heads, grabbed children by their shirts, spoke to children in a threatening manner. G.S. 110-91(10) 904 Child was handled roughly. On more than one occasion, a staff member in the classroom for four-year-old children handled children in a rough manner. .1803(a)(1) You may contact me Amber Telfair, Investigations Consultant, (919) 830-7551, amber.telfair@dhhs.nc.gov or Sheronda Harris, Central Investigations Supervisor, Sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: WANDA FOWLER Operation Type: Center Case Number: Visit Date: 11/30/2023 Number Present: 120 Completed Date: 11/30/2023 Age: From 0 To 5 Total Minutes: 285 Time In: 11:15 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Other Announced/Unannounced: Unannounced The purpose of today’s visit was to assess staff files. The staff and training worksheets were not available during the annual compliance visit conducted on 11/16/23. The director, Renee, assisted me with today’s visit. We conducted a walk-through of the indoor learning environments. The classrooms were finishing lunch and transitioning to rest time. Limited monitoring of child care requirements was assessed during today’s visit. During today’s visit, I confirmed that the violations documented during the 11/16/23 visit were corrected. The following violations were observed and recorded during today’s visit. Violation Number Comment Rule 103 The number of children present was not within permit capacity. Classroom #11 had 16 children present, with a room capacity of 14. GS 110-91(7) & .1401(f) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member's medical report was dated approximately 6 months after their hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member's tb form was dated approximately 6 months after their hire date. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff member did not have orientation documented in their file within their first 6 weeks of employment. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two staff members did not have documentation in their file confirming the completion of First Aid. .1102(c) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Most staff who have been employed over one year did not have documentation confirming that they had completed the required number of ongoing training hours. .1103(a) 1756 Enhanced staff/child ratios and group sizes were not met. Three classrooms did not meet the enhanced reduced ratios today. Classrooms #1 and #2 each had 5 infants, when the staff/child ratio is 1 to 4. Classrooms # 8 had 6 one-year-old children when the staff/child ratio is 1 to 5. 10A NCAC 09 .2818 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Six staff members, employed more than one year, did not have documentation in their file that they had completed. this triaining. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Six staff did not have documentation confirming the completion of training in the required health and safety topics within their first year of employment. .1102(a) The above violations must be corrected immediately. By 12/14/23 please email me a signed letter of compliance. Before the letter is sent, all violations should be corrected; please contact me if additional time is needed to correct a specific violation. Include the following in your letter: facility ID number, list the item number describing how and when the violations were corrected and tell me how you plan to maintain compliance in the future with each item. If you prefer to mail your letter, you may send it to 2201 Mail Service Center Raleigh, NC 27699-2201 If the compliance action letter is not received by the due date another visit to the center may be made and additional violations may be added. Due to the nature of two of the violations a follow-up visit is required. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 92%. TECHNICAL ASSISTANCE Classroom # 11 had 16 children present while the capacity of the classroom is 14. You may not exceed the classroom capacity, regardless of the age of children in care in the classroom. Classrooms #1, #2 and #8 were out of ratio. The center received 7 points in program standards, meaning that the staff child ratios the center must follow are the highest voluntary enhanced requirements, as noted on the Classroom Staff to Child Ratio form. The staff to child ratios, which are determined by your star-rated license, must be met at all times. Almost all staff who have been employed more than 1 year did not have documentation to confirm that they had completed their required on-going training hours. Many of them appeared to still need more training hours to complete this requirement. It is helpful to periodically give staff updates on what training they have completed, so they can complete the are aware of when training is due. Six staff members, who have been employed more than 1 year, did not have documentation to confirm that they had completed training in the required health and safety topics within their first year of employment. All staff should complete this training within their first year of employment. One employee, V.B. was hired on 4/20/23. Her medical report and tb screening were dated 11/1/23 and 10/31/23, respectively. You stated that she was hired while you were on medical leave and her paperwork could not be found, so you asked her to get these forms completed when you realized the error. All staff should have their medical report and tb screening/test completed upon hire. Two staff members had completed CPR training, but there was no documentation to confirm that they had completed First Aid. All staff should complete First Aid within their first 90 days of employment. Two staff members did not have documentation on file to confirm that they had completed Recognizing and Responding to Suspicions of Child Maltreatment within their first 90 days of employment. One staff member, A. B. did not have documentation in her file confirming that she had completed orientation. All staff orientation should be document as it is completed. Some programs have utilized a spreadsheet or routinely update the staff and training worksheets to help them keep track of when staff paperwork or training is due. CONSULTATION Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID user name and password to access this training. Staff should use their individual NCID user name and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. There is a link to this training on Moodle. Medication Administration is also a required health and safety training topic. This training is available through Moodle as a separate training. During today’s visit we discussed comments noted on an employee’s medical statement. I encourage you to discuss this with your district manager to determine the best course of action. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. Please be safe and continue to follow the guidelines in the Childcare Strong NC Public Health Toolkit, which was last updated on 8/31/22. Also, remember that COVID is still a reportable disease. You should contact the Health Department or a child care health consultant for information about reporting. If you have any questions or need assistance, please contact me at wanda.fowler@dhhs.nc.gov or by phone at 919 218-0988. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: WANDA FOWLER Operation Type: Center Case Number: Visit Date: 11/30/2023 Number Present: 120 Completed Date: 11/30/2023 Age: From 0 To 5 Total Minutes: 285 Time In: 11:15 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Other Announced/Unannounced: Unannounced The purpose of today’s visit was to assess staff files. The staff and training worksheets were not available during the annual compliance visit conducted on 11/16/23. The director, Renee, assisted me with today’s visit. We conducted a walk-through of the indoor learning environments. The classrooms were finishing lunch and transitioning to rest time. Limited monitoring of child care requirements was assessed during today’s visit. During today’s visit, I confirmed that the violations documented during the 11/16/23 visit were corrected. The following violations were observed and recorded during today’s visit. Violation Number Comment Rule 103 The number of children present was not within permit capacity. Classroom #11 had 16 children present, with a room capacity of 14. GS 110-91(7) & .1401(f) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member's medical report was dated approximately 6 months after their hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member's tb form was dated approximately 6 months after their hire date. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff member did not have orientation documented in their file within their first 6 weeks of employment. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two staff members did not have documentation in their file confirming the completion of First Aid. .1102(c) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Most staff who have been employed over one year did not have documentation confirming that they had completed the required number of ongoing training hours. .1103(a) 1756 Enhanced staff/child ratios and group sizes were not met. Three classrooms did not meet the enhanced reduced ratios today. Classrooms #1 and #2 each had 5 infants, when the staff/child ratio is 1 to 4. Classrooms # 8 had 6 one-year-old children when the staff/child ratio is 1 to 5. 10A NCAC 09 .2818 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Six staff members, employed more than one year, did not have documentation in their file that they had completed. this triaining. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Six staff did not have documentation confirming the completion of training in the required health and safety topics within their first year of employment. .1102(a) The above violations must be corrected immediately. By 12/14/23 please email me a signed letter of compliance. Before the letter is sent, all violations should be corrected; please contact me if additional time is needed to correct a specific violation. Include the following in your letter: facility ID number, list the item number describing how and when the violations were corrected and tell me how you plan to maintain compliance in the future with each item. If you prefer to mail your letter, you may send it to 2201 Mail Service Center Raleigh, NC 27699-2201 If the compliance action letter is not received by the due date another visit to the center may be made and additional violations may be added. Due to the nature of two of the violations a follow-up visit is required. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 92%. TECHNICAL ASSISTANCE Classroom # 11 had 16 children present while the capacity of the classroom is 14. You may not exceed the classroom capacity, regardless of the age of children in care in the classroom. Classrooms #1, #2 and #8 were out of ratio. The center received 7 points in program standards, meaning that the staff child ratios the center must follow are the highest voluntary enhanced requirements, as noted on the Classroom Staff to Child Ratio form. The staff to child ratios, which are determined by your star-rated license, must be met at all times. Almost all staff who have been employed more than 1 year did not have documentation to confirm that they had completed their required on-going training hours. Many of them appeared to still need more training hours to complete this requirement. It is helpful to periodically give staff updates on what training they have completed, so they can complete the are aware of when training is due. Six staff members, who have been employed more than 1 year, did not have documentation to confirm that they had completed training in the required health and safety topics within their first year of employment. All staff should complete this training within their first year of employment. One employee, V.B. was hired on 4/20/23. Her medical report and tb screening were dated 11/1/23 and 10/31/23, respectively. You stated that she was hired while you were on medical leave and her paperwork could not be found, so you asked her to get these forms completed when you realized the error. All staff should have their medical report and tb screening/test completed upon hire. Two staff members had completed CPR training, but there was no documentation to confirm that they had completed First Aid. All staff should complete First Aid within their first 90 days of employment. Two staff members did not have documentation on file to confirm that they had completed Recognizing and Responding to Suspicions of Child Maltreatment within their first 90 days of employment. One staff member, A. B. did not have documentation in her file confirming that she had completed orientation. All staff orientation should be document as it is completed. Some programs have utilized a spreadsheet or routinely update the staff and training worksheets to help them keep track of when staff paperwork or training is due. CONSULTATION Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID user name and password to access this training. Staff should use their individual NCID user name and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. There is a link to this training on Moodle. Medication Administration is also a required health and safety training topic. This training is available through Moodle as a separate training. During today’s visit we discussed comments noted on an employee’s medical statement. I encourage you to discuss this with your district manager to determine the best course of action. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. Please be safe and continue to follow the guidelines in the Childcare Strong NC Public Health Toolkit, which was last updated on 8/31/22. Also, remember that COVID is still a reportable disease. You should contact the Health Department or a child care health consultant for information about reporting. If you have any questions or need assistance, please contact me at wanda.fowler@dhhs.nc.gov or by phone at 919 218-0988. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: WANDA FOWLER Operation Type: Center Case Number: Visit Date: 11/30/2023 Number Present: 120 Completed Date: 11/30/2023 Age: From 0 To 5 Total Minutes: 285 Time In: 11:15 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Other Announced/Unannounced: Unannounced The purpose of today’s visit was to assess staff files. The staff and training worksheets were not available during the annual compliance visit conducted on 11/16/23. The director, Renee, assisted me with today’s visit. We conducted a walk-through of the indoor learning environments. The classrooms were finishing lunch and transitioning to rest time. Limited monitoring of child care requirements was assessed during today’s visit. During today’s visit, I confirmed that the violations documented during the 11/16/23 visit were corrected. The following violations were observed and recorded during today’s visit. Violation Number Comment Rule 103 The number of children present was not within permit capacity. Classroom #11 had 16 children present, with a room capacity of 14. GS 110-91(7) & .1401(f) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member's medical report was dated approximately 6 months after their hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member's tb form was dated approximately 6 months after their hire date. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff member did not have orientation documented in their file within their first 6 weeks of employment. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two staff members did not have documentation in their file confirming the completion of First Aid. .1102(c) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Most staff who have been employed over one year did not have documentation confirming that they had completed the required number of ongoing training hours. .1103(a) 1756 Enhanced staff/child ratios and group sizes were not met. Three classrooms did not meet the enhanced reduced ratios today. Classrooms #1 and #2 each had 5 infants, when the staff/child ratio is 1 to 4. Classrooms # 8 had 6 one-year-old children when the staff/child ratio is 1 to 5. 10A NCAC 09 .2818 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Six staff members, employed more than one year, did not have documentation in their file that they had completed. this triaining. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Six staff did not have documentation confirming the completion of training in the required health and safety topics within their first year of employment. .1102(a) The above violations must be corrected immediately. By 12/14/23 please email me a signed letter of compliance. Before the letter is sent, all violations should be corrected; please contact me if additional time is needed to correct a specific violation. Include the following in your letter: facility ID number, list the item number describing how and when the violations were corrected and tell me how you plan to maintain compliance in the future with each item. If you prefer to mail your letter, you may send it to 2201 Mail Service Center Raleigh, NC 27699-2201 If the compliance action letter is not received by the due date another visit to the center may be made and additional violations may be added. Due to the nature of two of the violations a follow-up visit is required. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 92%. TECHNICAL ASSISTANCE Classroom # 11 had 16 children present while the capacity of the classroom is 14. You may not exceed the classroom capacity, regardless of the age of children in care in the classroom. Classrooms #1, #2 and #8 were out of ratio. The center received 7 points in program standards, meaning that the staff child ratios the center must follow are the highest voluntary enhanced requirements, as noted on the Classroom Staff to Child Ratio form. The staff to child ratios, which are determined by your star-rated license, must be met at all times. Almost all staff who have been employed more than 1 year did not have documentation to confirm that they had completed their required on-going training hours. Many of them appeared to still need more training hours to complete this requirement. It is helpful to periodically give staff updates on what training they have completed, so they can complete the are aware of when training is due. Six staff members, who have been employed more than 1 year, did not have documentation to confirm that they had completed training in the required health and safety topics within their first year of employment. All staff should complete this training within their first year of employment. One employee, V.B. was hired on 4/20/23. Her medical report and tb screening were dated 11/1/23 and 10/31/23, respectively. You stated that she was hired while you were on medical leave and her paperwork could not be found, so you asked her to get these forms completed when you realized the error. All staff should have their medical report and tb screening/test completed upon hire. Two staff members had completed CPR training, but there was no documentation to confirm that they had completed First Aid. All staff should complete First Aid within their first 90 days of employment. Two staff members did not have documentation on file to confirm that they had completed Recognizing and Responding to Suspicions of Child Maltreatment within their first 90 days of employment. One staff member, A. B. did not have documentation in her file confirming that she had completed orientation. All staff orientation should be document as it is completed. Some programs have utilized a spreadsheet or routinely update the staff and training worksheets to help them keep track of when staff paperwork or training is due. CONSULTATION Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID user name and password to access this training. Staff should use their individual NCID user name and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. There is a link to this training on Moodle. Medication Administration is also a required health and safety training topic. This training is available through Moodle as a separate training. During today’s visit we discussed comments noted on an employee’s medical statement. I encourage you to discuss this with your district manager to determine the best course of action. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. Please be safe and continue to follow the guidelines in the Childcare Strong NC Public Health Toolkit, which was last updated on 8/31/22. Also, remember that COVID is still a reportable disease. You should contact the Health Department or a child care health consultant for information about reporting. If you have any questions or need assistance, please contact me at wanda.fowler@dhhs.nc.gov or by phone at 919 218-0988. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2809 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: WANDA FOWLER Operation Type: Center Case Number: Visit Date: 11/16/2023 Number Present: 127 Completed Date: 11/16/2023 Age: From 0 To 5 Total Minutes: 165 Time In: 09:30 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to assess applicable child-care requirements during an unannounced annual compliance visit. The director, Renee, assisted me with today’s visit. We conducted a walk-through of the indoor and outdoor learning environments. I observed groups of children engaged in free play or group activities in their classrooms and on their playground. A small group of children were participating in a Zumba class outdoors and some were having story time in their classrooms. I also observed infant meal time. RATED LICENSE STATUS The program operates with a 3-star rated license issued on 4/16/22. They received 7 points in program standards, 1 point in staff education and one quality point through the programmatic option of having a staff benefit package and an infrastructure of parent involvement. Full rated license assessments will occur based on the program’s Cohort assignment; your program is in Cohort 3, therefore your assessment period would begin on or around July 1, 2026. You should begin preparing and planning for your assessment on or around July 1, 2025, if you wish to complete the Environment Rating Scales. You should also ensure that all staff have registered and have their education assessed in WORKS. It is recommended that you complete this process as part of your onboarding process with new hires and as existing staff members complete additional coursework. During today’s visit, we discussed that the center’s indoor space calculations are based at 35 square feet per child, because there was not enough outdoor space to meet the requirement of 100 square feet per the total licensed capacity. A new rule, 10A NCAC 09 .2809 (a), states, “There shall be at least 30 square feet inside space per child per the total licensed capacity and 100 square feet outside space for each child using the outdoor learning environment at any one time.” This means that the center now has the option of reducing their indoor square footage to 30 square feet per child. When considering if this change will be beneficial to the center, we discussed the following factors. No class should exceed the number of students permitted in the space. No class should exceed the number of students permitted by the maximum group size, which is determined by the age of the children assigned to the class space. The center can not exceed the capacity listed on the license, which is currently 199. The center currently has a capacity of 199, which is less than would be permitted by the square footage of the center and the capacity issued by sanitation. The capacity of the center is capped at this number because the program would be required to have a 2nd onsite administrator if the capacity exceeds 199 students. You stated that you would like to discuss these options with your regional manager, and you would follow up with me if you wish to make any changes to your license. INSPECTIONS The last sanitation inspection was conducted 8/29/23. The last fire inspection was conducted 11/13/23. The last documented fire drill was conducted 11/7/23. The last documented shelter-in-place or lockdown drill was conducted 9/18/23. The last documented playground inspection was conducted 11/14/23. The status of the owners, KinderCare Education, LLC., is listed as current and active on the NC Secretary of State website. All applicable child care requirements were assessed during today’s visit, except staff files. The staff and training worksheets were not available, so I will schedule a return visit to review staff records. The following violations were observed and recorded during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. Vinyl sofa pads were torn around the corners in multiple classrooms. G.S. 110-91(6); .0601(b) 853 Incident logs were not completed and maintained as required. The center was not maintaining an incident log. .0802(g)(1-6) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The program's EPR plan was last updated in 2021. .0607(e) The above violations must be corrected immediately. By 11/30/23 please email me a signed letter of compliance. Before the letter is sent, all violations should be corrected; please contact me if additional time is needed to correct a specific violation. Include the following in your letter: facility ID number, list the item number describing how and when the violations were corrected and tell me how you plan to maintain compliance in the future with each item. If you prefer to mail your letter, you may send it to 2201 Mail Service Center Raleigh, NC 27699-2201 If the compliance action letter is not received by the due date another visit to the center may be made and additional violations may be added. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 92%. TECHNICAL ASSISTANCE The center’s EPR plan should be reviewed and updated annually or more frequently if changes are required. It may be helpful to set a calendar reminder to help you track when this is due. The center has not been maintaining an incident log, but I did view incident reports today. We discussed the purpose of keeping an incident log and you printed out a copy of the log form from DCDEE’s website while I was at the center. All incident reports should be recorded on the incident log. The vinyl sofa covers were torn at the corners, in multiple classrooms. All equipment and furnishings must be sturdy and in good repair. CONSULTATION. In multiple classrooms, there were patches to the walls and some paint beginning to peel. When I inquired about this, you stated that that painting in the building is scheduled in December or January. Since the repair work has been scheduled, I did not record a violation. Please keep me updated on the progress of these repairs. There are new Sanitation Requirements effective 7/1/23. You should review their website or contact your Environmental Health Specialist for more information. Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID user name and password to access this training. Staff should use their individual NCID user name and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. There is a link to this training on Moodle. Medication Administration is also a required health and safety training topic. This training is available through Moodle as a separate training. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. Please be safe and continue to follow the guidelines in the Childcare Strong NC Public Health Toolkit, which was last updated on 8/31/22. COVID is still a reportable illness. You must contact the Health Department if you have a confirmed case in your program. If you have any questions or need assistance, please contact me at wanda.fowler@dhhs.nc.gov or by phone at 919 218-0988. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE EDUCATION Facility ID: 92003787 Consultant: WANDA FOWLER Operation Type: Center Case Number: Visit Date: 11/16/2023 Number Present: 127 Completed Date: 11/16/2023 Age: From 0 To 5 Total Minutes: 165 Time In: 09:30 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to assess applicable child-care requirements during an unannounced annual compliance visit. The director, Renee, assisted me with today’s visit. We conducted a walk-through of the indoor and outdoor learning environments. I observed groups of children engaged in free play or group activities in their classrooms and on their playground. A small group of children were participating in a Zumba class outdoors and some were having story time in their classrooms. I also observed infant meal time. RATED LICENSE STATUS The program operates with a 3-star rated license issued on 4/16/22. They received 7 points in program standards, 1 point in staff education and one quality point through the programmatic option of having a staff benefit package and an infrastructure of parent involvement. Full rated license assessments will occur based on the program’s Cohort assignment; your program is in Cohort 3, therefore your assessment period would begin on or around July 1, 2026. You should begin preparing and planning for your assessment on or around July 1, 2025, if you wish to complete the Environment Rating Scales. You should also ensure that all staff have registered and have their education assessed in WORKS. It is recommended that you complete this process as part of your onboarding process with new hires and as existing staff members complete additional coursework. During today’s visit, we discussed that the center’s indoor space calculations are based at 35 square feet per child, because there was not enough outdoor space to meet the requirement of 100 square feet per the total licensed capacity. A new rule, 10A NCAC 09 .2809 (a), states, “There shall be at least 30 square feet inside space per child per the total licensed capacity and 100 square feet outside space for each child using the outdoor learning environment at any one time.” This means that the center now has the option of reducing their indoor square footage to 30 square feet per child. When considering if this change will be beneficial to the center, we discussed the following factors. No class should exceed the number of students permitted in the space. No class should exceed the number of students permitted by the maximum group size, which is determined by the age of the children assigned to the class space. The center can not exceed the capacity listed on the license, which is currently 199. The center currently has a capacity of 199, which is less than would be permitted by the square footage of the center and the capacity issued by sanitation. The capacity of the center is capped at this number because the program would be required to have a 2nd onsite administrator if the capacity exceeds 199 students. You stated that you would like to discuss these options with your regional manager, and you would follow up with me if you wish to make any changes to your license. INSPECTIONS The last sanitation inspection was conducted 8/29/23. The last fire inspection was conducted 11/13/23. The last documented fire drill was conducted 11/7/23. The last documented shelter-in-place or lockdown drill was conducted 9/18/23. The last documented playground inspection was conducted 11/14/23. The status of the owners, KinderCare Education, LLC., is listed as current and active on the NC Secretary of State website. All applicable child care requirements were assessed during today’s visit, except staff files. The staff and training worksheets were not available, so I will schedule a return visit to review staff records. The following violations were observed and recorded during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. Vinyl sofa pads were torn around the corners in multiple classrooms. G.S. 110-91(6); .0601(b) 853 Incident logs were not completed and maintained as required. The center was not maintaining an incident log. .0802(g)(1-6) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The program's EPR plan was last updated in 2021. .0607(e) The above violations must be corrected immediately. By 11/30/23 please email me a signed letter of compliance. Before the letter is sent, all violations should be corrected; please contact me if additional time is needed to correct a specific violation. Include the following in your letter: facility ID number, list the item number describing how and when the violations were corrected and tell me how you plan to maintain compliance in the future with each item. If you prefer to mail your letter, you may send it to 2201 Mail Service Center Raleigh, NC 27699-2201 If the compliance action letter is not received by the due date another visit to the center may be made and additional violations may be added. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 92%. TECHNICAL ASSISTANCE The center’s EPR plan should be reviewed and updated annually or more frequently if changes are required. It may be helpful to set a calendar reminder to help you track when this is due. The center has not been maintaining an incident log, but I did view incident reports today. We discussed the purpose of keeping an incident log and you printed out a copy of the log form from DCDEE’s website while I was at the center. All incident reports should be recorded on the incident log. The vinyl sofa covers were torn at the corners, in multiple classrooms. All equipment and furnishings must be sturdy and in good repair. CONSULTATION. In multiple classrooms, there were patches to the walls and some paint beginning to peel. When I inquired about this, you stated that that painting in the building is scheduled in December or January. Since the repair work has been scheduled, I did not record a violation. Please keep me updated on the progress of these repairs. There are new Sanitation Requirements effective 7/1/23. You should review their website or contact your Environmental Health Specialist for more information. Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID user name and password to access this training. Staff should use their individual NCID user name and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. There is a link to this training on Moodle. Medication Administration is also a required health and safety training topic. This training is available through Moodle as a separate training. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. Please be safe and continue to follow the guidelines in the Childcare Strong NC Public Health Toolkit, which was last updated on 8/31/22. COVID is still a reportable illness. You must contact the Health Department if you have a confirmed case in your program. If you have any questions or need assistance, please contact me at wanda.fowler@dhhs.nc.gov or by phone at 919 218-0988. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times