BIG Blue Marble Academy Holly Springs

10A NCAC 09 .0902 · Violation

Name of Operation: BIG BLUE MARBLE ACADEMY HOLLY SPRINGS Facility ID: 92003800 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 36 Completed Date: 3/10/2026 Age: From 0 To 9 Total Minutes: 420 Time In: 10:00 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, Kaycee Oxendine, administrator assisted me with the visit. CURRENT LICENSE STATUS: The program currently operates with a 3-star License, issued May 9, 2025. ANNUAL INSPECTIONS: The last sanitation inspection was completed on 8/13/25. The last fire inspection was completed on 8/8/25. The last outdoor play area inspection was completed on 2/20/26. The last fire drill was conducted on 2/12/26. The last lock down/shelter-in-place drill was completed on 2/17/26. The EPR plan was updated on 3/10/26. The last annual compliance visit was conducted 4/22/25. A full assessment was conducted. A monitoring checklist was used to observe all minimum licensing requirements. I viewed five (5) staff files and five (5) children’s files. ON GOING TRAINING HOURS Your center’s annual Inservice training for the period of April 2025 through March 2026 was viewed today. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 94%. The NC Secretary of State's website was reviewed on 3/5/26 and was listed as current-active. You visited each indoor and outdoor space with me. Children were participating in group time activities and center play. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 410 Each child did not have an opportunity to be outdoors daily, if weather conditions permitted. I observed three classroom that did not take the children outdoors according to their schedule on a beautiful sunny day. GS 110-91(2);.0508(c) 415 A current schedule was not posted for each group of children for reference. A preschool classroom did not have a schedule posted. GS 110-91(12);.0508(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu was not posted for the week. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Three bottle were not dated and labeled with a child's name. 15A NCAC 18A .2804(d) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) A feeding plan was not posted for two children. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Three children did not wash their hands before eating and after using the toilet before lunch. 15A NCAC 18A .2803(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Bottle of bleach and Clorox were not stored in a locked cabinet. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were observed stored on the changing table in a classroom serving children ages 0–1 years. .0604(q) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. A staff member hired 10/10/22 did not complete the yearly required training hours. .1103(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A staff member hired on 11/19/24 did not complete all health and safety topics. .1103(b) Please submit a corrective action letter for the above violations. While the documented; allows you time to explain how you have corrected violations when they are documented, it is expected that you will correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 3/24/26, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. TECHNICAL ASSISTANCE During today’s visit Clorox was stored on a shelf as you enter the kitchen area. Staff were reminded that a locked kitchen does not meet the requirement for chemical storage and that all hazardous chemicals must be kept in a locked cabinet or storage room in accordance with 15A NCAC 18A .2820(e). During lunch preparation in a classroom serving two- and three-year-old children, I observed that children washed their hands prior to the meal arriving. However, due to a delay before the meal was served, several children returned to playing with toys and some used the restroom. When the meal was served, children began eating without washing their hands again, including those who had used the restroom. This does not meet the handwashing requirements of 15A NCAC 18A .2803, which requires that hands be washed immediately before eating and after restroom use. CONSULTATION AND RESOURCES: Today we discussed the pathway you selected, Program Assessment. A copy of the application was sent to my email today. You indicated that you anticipate submitting your request for the Environmental Rating Scale by the end of April. You also shared that you are currently conducting staff interviews and that there may be changes in staffing. Please visit the DCDEE website by going to [www.ncchildcare.nc.gov] under “What New” - QRIS Modernization section or provider forms to access forms needed for your pathways. Now is a good time to make sure all staff have WORKS accounts set up and transcripts submitted. If additional credits have been earned the staff members will need to submit their updates in order for them to be listed on their WORKS page. FACILITY LEAD H2O, LEAD-BASED PAINT, ASBESTOS TESTING Child care facilities are now required to meet rule requirements (NC 10A NCAC 41C.1001-1007, NC 154A NCAC 18A.2816). Clean Classrooms for Carolina Kids are designed to ensure facilities meet all requirements to test lead and asbestos hazards in buildings. In viewing the website, I noticed that you did not complete all requirements, it’s possible that your facility could potentially receive violation in the near future. You can check your status at https://data.cleanwaterforuskids.org/data/north-carolina. ABCMS PROVIDER PORTAL North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. The provider will have access to see background check status for all employees, add/delete applicants on their roster, and print rosters. To get access, you must complete the ABCMS Child Care Provider Portal Training in Moodle. HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. All staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training counts toward requirements for Health and Safety. Recognizing and Responding to Suspicions of Child Maltreatment training is available at www.preventchildabusenc.org. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. At the completion of the visit, this summary was printed, reviewed, and a copy was left with you. CONTACT INFORMATION Contact me at [Corrine Fulp, Child Care Consultant, (919)-606-2388, corrine.fulp@dhhs.nc.gov] or if I am unavailable you can contact [Holli Hemby, my supervisor, (919)819-9363, holli.hemby@dhhs.nc.gov.]. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: BIG BLUE MARBLE ACADEMY HOLLY SPRINGS Facility ID: 92003800 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 36 Completed Date: 3/10/2026 Age: From 0 To 9 Total Minutes: 420 Time In: 10:00 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, Kaycee Oxendine, administrator assisted me with the visit. CURRENT LICENSE STATUS: The program currently operates with a 3-star License, issued May 9, 2025. ANNUAL INSPECTIONS: The last sanitation inspection was completed on 8/13/25. The last fire inspection was completed on 8/8/25. The last outdoor play area inspection was completed on 2/20/26. The last fire drill was conducted on 2/12/26. The last lock down/shelter-in-place drill was completed on 2/17/26. The EPR plan was updated on 3/10/26. The last annual compliance visit was conducted 4/22/25. A full assessment was conducted. A monitoring checklist was used to observe all minimum licensing requirements. I viewed five (5) staff files and five (5) children’s files. ON GOING TRAINING HOURS Your center’s annual Inservice training for the period of April 2025 through March 2026 was viewed today. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 94%. The NC Secretary of State's website was reviewed on 3/5/26 and was listed as current-active. You visited each indoor and outdoor space with me. Children were participating in group time activities and center play. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 410 Each child did not have an opportunity to be outdoors daily, if weather conditions permitted. I observed three classroom that did not take the children outdoors according to their schedule on a beautiful sunny day. GS 110-91(2);.0508(c) 415 A current schedule was not posted for each group of children for reference. A preschool classroom did not have a schedule posted. GS 110-91(12);.0508(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu was not posted for the week. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Three bottle were not dated and labeled with a child's name. 15A NCAC 18A .2804(d) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) A feeding plan was not posted for two children. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Three children did not wash their hands before eating and after using the toilet before lunch. 15A NCAC 18A .2803(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Bottle of bleach and Clorox were not stored in a locked cabinet. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were observed stored on the changing table in a classroom serving children ages 0–1 years. .0604(q) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. A staff member hired 10/10/22 did not complete the yearly required training hours. .1103(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A staff member hired on 11/19/24 did not complete all health and safety topics. .1103(b) Please submit a corrective action letter for the above violations. While the documented; allows you time to explain how you have corrected violations when they are documented, it is expected that you will correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 3/24/26, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. TECHNICAL ASSISTANCE During today’s visit Clorox was stored on a shelf as you enter the kitchen area. Staff were reminded that a locked kitchen does not meet the requirement for chemical storage and that all hazardous chemicals must be kept in a locked cabinet or storage room in accordance with 15A NCAC 18A .2820(e). During lunch preparation in a classroom serving two- and three-year-old children, I observed that children washed their hands prior to the meal arriving. However, due to a delay before the meal was served, several children returned to playing with toys and some used the restroom. When the meal was served, children began eating without washing their hands again, including those who had used the restroom. This does not meet the handwashing requirements of 15A NCAC 18A .2803, which requires that hands be washed immediately before eating and after restroom use. CONSULTATION AND RESOURCES: Today we discussed the pathway you selected, Program Assessment. A copy of the application was sent to my email today. You indicated that you anticipate submitting your request for the Environmental Rating Scale by the end of April. You also shared that you are currently conducting staff interviews and that there may be changes in staffing. Please visit the DCDEE website by going to [www.ncchildcare.nc.gov] under “What New” - QRIS Modernization section or provider forms to access forms needed for your pathways. Now is a good time to make sure all staff have WORKS accounts set up and transcripts submitted. If additional credits have been earned the staff members will need to submit their updates in order for them to be listed on their WORKS page. FACILITY LEAD H2O, LEAD-BASED PAINT, ASBESTOS TESTING Child care facilities are now required to meet rule requirements (NC 10A NCAC 41C.1001-1007, NC 154A NCAC 18A.2816). Clean Classrooms for Carolina Kids are designed to ensure facilities meet all requirements to test lead and asbestos hazards in buildings. In viewing the website, I noticed that you did not complete all requirements, it’s possible that your facility could potentially receive violation in the near future. You can check your status at https://data.cleanwaterforuskids.org/data/north-carolina. ABCMS PROVIDER PORTAL North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. The provider will have access to see background check status for all employees, add/delete applicants on their roster, and print rosters. To get access, you must complete the ABCMS Child Care Provider Portal Training in Moodle. HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. All staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training counts toward requirements for Health and Safety. Recognizing and Responding to Suspicions of Child Maltreatment training is available at www.preventchildabusenc.org. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. At the completion of the visit, this summary was printed, reviewed, and a copy was left with you. CONTACT INFORMATION Contact me at [Corrine Fulp, Child Care Consultant, (919)-606-2388, corrine.fulp@dhhs.nc.gov] or if I am unavailable you can contact [Holli Hemby, my supervisor, (919)819-9363, holli.hemby@dhhs.nc.gov.]. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BIG BLUE MARBLE ACADEMY HOLLY SPRINGS Facility ID: 92003800 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 36 Completed Date: 3/10/2026 Age: From 0 To 9 Total Minutes: 420 Time In: 10:00 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, Kaycee Oxendine, administrator assisted me with the visit. CURRENT LICENSE STATUS: The program currently operates with a 3-star License, issued May 9, 2025. ANNUAL INSPECTIONS: The last sanitation inspection was completed on 8/13/25. The last fire inspection was completed on 8/8/25. The last outdoor play area inspection was completed on 2/20/26. The last fire drill was conducted on 2/12/26. The last lock down/shelter-in-place drill was completed on 2/17/26. The EPR plan was updated on 3/10/26. The last annual compliance visit was conducted 4/22/25. A full assessment was conducted. A monitoring checklist was used to observe all minimum licensing requirements. I viewed five (5) staff files and five (5) children’s files. ON GOING TRAINING HOURS Your center’s annual Inservice training for the period of April 2025 through March 2026 was viewed today. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 94%. The NC Secretary of State's website was reviewed on 3/5/26 and was listed as current-active. You visited each indoor and outdoor space with me. Children were participating in group time activities and center play. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 410 Each child did not have an opportunity to be outdoors daily, if weather conditions permitted. I observed three classroom that did not take the children outdoors according to their schedule on a beautiful sunny day. GS 110-91(2);.0508(c) 415 A current schedule was not posted for each group of children for reference. A preschool classroom did not have a schedule posted. GS 110-91(12);.0508(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. A current menu was not posted for the week. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Three bottle were not dated and labeled with a child's name. 15A NCAC 18A .2804(d) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) A feeding plan was not posted for two children. 10A NCAC 09 .0902(a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Three children did not wash their hands before eating and after using the toilet before lunch. 15A NCAC 18A .2803(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Bottle of bleach and Clorox were not stored in a locked cabinet. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were observed stored on the changing table in a classroom serving children ages 0–1 years. .0604(q) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. A staff member hired 10/10/22 did not complete the yearly required training hours. .1103(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A staff member hired on 11/19/24 did not complete all health and safety topics. .1103(b) Please submit a corrective action letter for the above violations. While the documented; allows you time to explain how you have corrected violations when they are documented, it is expected that you will correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 3/24/26, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. TECHNICAL ASSISTANCE During today’s visit Clorox was stored on a shelf as you enter the kitchen area. Staff were reminded that a locked kitchen does not meet the requirement for chemical storage and that all hazardous chemicals must be kept in a locked cabinet or storage room in accordance with 15A NCAC 18A .2820(e). During lunch preparation in a classroom serving two- and three-year-old children, I observed that children washed their hands prior to the meal arriving. However, due to a delay before the meal was served, several children returned to playing with toys and some used the restroom. When the meal was served, children began eating without washing their hands again, including those who had used the restroom. This does not meet the handwashing requirements of 15A NCAC 18A .2803, which requires that hands be washed immediately before eating and after restroom use. CONSULTATION AND RESOURCES: Today we discussed the pathway you selected, Program Assessment. A copy of the application was sent to my email today. You indicated that you anticipate submitting your request for the Environmental Rating Scale by the end of April. You also shared that you are currently conducting staff interviews and that there may be changes in staffing. Please visit the DCDEE website by going to [www.ncchildcare.nc.gov] under “What New” - QRIS Modernization section or provider forms to access forms needed for your pathways. Now is a good time to make sure all staff have WORKS accounts set up and transcripts submitted. If additional credits have been earned the staff members will need to submit their updates in order for them to be listed on their WORKS page. FACILITY LEAD H2O, LEAD-BASED PAINT, ASBESTOS TESTING Child care facilities are now required to meet rule requirements (NC 10A NCAC 41C.1001-1007, NC 154A NCAC 18A.2816). Clean Classrooms for Carolina Kids are designed to ensure facilities meet all requirements to test lead and asbestos hazards in buildings. In viewing the website, I noticed that you did not complete all requirements, it’s possible that your facility could potentially receive violation in the near future. You can check your status at https://data.cleanwaterforuskids.org/data/north-carolina. ABCMS PROVIDER PORTAL North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. The provider will have access to see background check status for all employees, add/delete applicants on their roster, and print rosters. To get access, you must complete the ABCMS Child Care Provider Portal Training in Moodle. HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. All staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training counts toward requirements for Health and Safety. Recognizing and Responding to Suspicions of Child Maltreatment training is available at www.preventchildabusenc.org. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. At the completion of the visit, this summary was printed, reviewed, and a copy was left with you. CONTACT INFORMATION Contact me at [Corrine Fulp, Child Care Consultant, (919)-606-2388, corrine.fulp@dhhs.nc.gov] or if I am unavailable you can contact [Holli Hemby, my supervisor, (919)819-9363, holli.hemby@dhhs.nc.gov.]. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0806 · Violation

Name of Operation: BIG BLUE MARBLE ACADEMY HOLLY SPRINGS Facility ID: 92003800 Consultant: CORRINE FULP Operation Type: Center Case Number: 0226-078L Visit Date: 2/17/2026 Number Present: 19 Completed Date: 2/17/2026 Age: From 0 To 9 Total Minutes: 292 Time In: 08:43 AM Time Out: 01:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor concerns regarding non-compliance child care requirements. The director, Kaycee Oxendine, assisted me in a walkthrough of the building. There were 19 children present, ranging from ages 0 to 9 years of age. OBSERVATIONS: I arrived at 8:43 a.m. At that time, two classrooms were open. I observed a parent dropping off her child and assisting with potty time and handwashing before departure. In the Pre-K classroom, the children were finishing breakfast and transitioning to a group-time activity. MONITORING Only partial monitoring of child care requirements was conducted during today’s visit. I monitored supervision of children, staff/child ratios, health/sanitation, nurturing care, permit restrictions, and license posted. The caller expressed concern that staff-to-child ratios were not being maintained, specifically for the youngest child in the group. The administrator was asked which classrooms are open during the morning shift and the ages of the children present. She stated that the Pre-K classroom combines children ages 2 through 8 years. You also stated that the infant and toddler classrooms are combined due to enrolment of only five children. I reviewed the face-to-name attendance sheets for January 30, 2026, through February 16, 2026. No discrepancies were identified regarding staff-to-child ratios during this time period. I also reviewed camera footage for the same period of time and did not observe any discrepancies related to ratio compliance. During today’s visit there were nine children and one staff member in a classroom serving threes, fours, and school age children. The classroom serving twos had six children and one staff member. The classroom serving infant/toddlers had four children with one staff member. The caller was concerned that diapers were not being changed appropriately or when needed. I interviewed the administrator and caregivers who provide care for children in diapers. They stated that children are changed every two hours. I observed a teacher changing diapers between 10:00 a.m. and 10:20 a.m., and saw her document them in the Procare app. During the visit I reviewed five weeks of diapering records in the Procare app. I identified inconsistencies in the documentation, as the records did not consistently reflect that diapers were changed every two hours as stated. I saw that documented times varied from twice, three to four times a day. Children that were transiting from diapers to being potty trained received recordings of one to zero times a day. I interviewed the staff member about her inconsistency in posting and she stated that when children go to the bathroom on their own it was not recorded only when she changed the child herself Additionally, the entry made for today was documented inadequately. The administrator and I viewed today’s recording, and we observed that the recording time was entered at 9:00am and the actual application was completed at 10:00am. There were concerns that sanitation guidelines are not followed; no paper towels, dirty bathroom, tables are not cleaned before and after meals, no sanitizing and disinfectant solutions in the classrooms. I asked the administrator whether additional paper towels were available, and she stated that the incorrect towels had been ordered for the dispensers; however, towels were available. I observed that there were no paper towels at the handwashing sinks in three classrooms. Upon request, a towel was provided for hand drying. I also observed towels stored on a diaper changing area being given to children to dry their hands. I observed the bathrooms used by children and found them to be clean, properly supplied, and ready for use. I observed two classrooms during lunch. In both classrooms, teachers cleaned and sanitized the tables before and after use. The children washed their hands before and after the meal. The administrator stated that sanitizer and disinfectant solutions are prepared each morning. She further stated that when a teacher closes her classroom at the end of the day, the solution is emptied into the sink so that a fresh solution is prepared the following day. During my walkthrough, I observed all classrooms in use had sanitizer and soapy water solutions available, and all classrooms with diaper changing stations had disinfectant solutions present. The following violations of the Child Care Requirements were observed during today’s visit. Violation Number Comment Rule 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. Hand towels were not available at handwashing sinks in three classrooms. 15A NCAC 18A .2818(b) & (d) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you will correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 3/3/26, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 94%. Substantiation of the alleged reports may result in administrative action being taken against the center. A follow-up visit could be made. RESOLUTION: Based on observations and information provided by staff, I was unable to determine whether lapses in compliance with the Child Care Rules have occurred, therefore the concerns related to staff/child ratio, dirty bathroom, tables not cleaned before and after meals, sanitizing and disinfectant solutions were not available have been UNSUBSTANTIATED The concerns regarding diapering will remain open for further investigation. Additional visits may be conducted and/or additional documentation requested to determine the outcome of the investigation. It was determined that paper towels were not being supplied, as required, at all hand-washing sinks, therefore that allegation is SUBSTAINTIATED and a violation documented. TECHNICAL ASSISTANCE During today’s visit, it was observed that paper towels were not available at every handwashing area. Please note that according to sanitation rule 15A NCAC 18A .2818 (d), liquid soap and disposable towels or other approved hand-drying devices must be provided at every handwash lavatory area. Please ensure all handwashing stations are consistently stocked to remain in compliance. We also discussed some concerns regarding diaper-changing procedures. The rule 10A NCAC 09 .0806 (a) stated that diapers shall be changed whenever they become soiled or wet and not on a shift basis. While the regulation is based on need, best practice recommends checking diapers frequently throughout the day to ensure each child’s needs are met, rather than adhering strictly to a two-hour schedule. I think the app should only be used to track diaper changes if staff are able to use it consistently. If there is a policy stating that personal care for children three years and older will not be recorded, then staff need to follow that policy. Consistency is important to avoid confusing parents with inconsistent documentation. Additionally, we talked about the practice of combining children in the Pre-K classroom during the morning hours. Please ensure that necessary diapering supplies (diapers, wipes, and a changing mat) are readily available in the event a child has a soiled diaper. You may also want to review the morning schedule to determine whether opening the two-year-old classroom earlier than 9:00 a.m. would better support meeting children’s needs. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. My supervisor, Holli Hemby, can be reached at (919)819-9363, holli.hemby@dhhs.nc.gov. if I am unavailable. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: BIG BLUE MARBLE ACADEMY HOLLY SPRINGS Facility ID: 92003800 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 10/15/2025 Number Present: 24 Completed Date: 10/15/2025 Age: From 0 To 7 Total Minutes: 150 Time In: 09:30 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, I was greeted by Tiffany McNeil, and she accompanied me throughout the visit. CURRENT LICENSE STATUS: The program operates with a 3-star rated license issued on 5/20/22. ANNUAL INSPECTIONS: The last sanitation inspection was completed on 8/13/25. The last fire inspection was completed on 8/18/25. The last outdoor play area inspection was completed on 9/17/25. The last fire drill was conducted on 8/28/25. The last lock down/shelter-in-place drill was completed on 8/29/25. The EPR plan was updated on 11/4/24. The last annual compliance visit was conducted on 4/22/25. Prior to the visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, BIG BLUE MARBLE ACADEMY LLC. was current/active. You visited all approved indoor/outdoor spaces with me during today’s visit. Children were engaged in classroom activities and outdoor water play during today’s visit. ITEMS MONITORED: A partial monitoring of applicable child care requirements was conducted, monitoring Supervision, Staff Child Ratio, CPR/First Aid, Special Training, Storage of Hazardous Substances, Storage of Medication, Adequate Approved/Space, Staff Records, Program Records, License Posted, and Permit Restrictions. Two new staff files were viewed today. The following violations of the Child Care Requirements were observed and documented during today’s visit: Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drills was conducted on 8/28/25. .0604(t); .0302(d)(5) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. The kitchen door was propped open with no employee working in the space; giving children access to an unsafe cooking area. .0604(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were stored in an unlocked cabinet accessible to young infants. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. A staff members did not have an application on file. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two staff members did not have a medical statement on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A staff member hired on 10/13/25 did not have a TB statement on file. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Two employee did not have an annual health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Two employee did not have emergency information on file. .0701(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee did not have a signed statement on file prior to working with infants. .0608(d)(1-4) The above violations must be corrected immediately and verification summitted within 2 weeks to maintain compliance with the NC Child Care Law and Requirements. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 10/29/25, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 94%. TECHNICAL ASSISTANCE During today’s visit the written procedures implemented to maintain supervision and staff/child ratios were not being followed. You can have the policy amended, or you can start following the approved procedures. Two staff members hired on [8/18/25 – 10/13/25] did not have a medical on file. A medical report or statement from a healthcare professional is required prior to employment. During my walk through of the building, I observed the kitchen door propped open and no one was in the kitchen, giving children access to an unsafe area. The kitchen door must always remain locked to prevent children from having access to chemical, hot appliances, boiling water, and unsafe utensils. Child care facilities are now required to meet rule requirements (NC 10A NCAC 41C.1001-1007, NC 154A NCAC 18A.2816). Clean Classrooms for Carolina Kids are designed to ensure facilities meet all requirements to test lead and asbestos hazards in buildings. In viewing the website, you did not complete all requirements, it is possible that your facility could potentially receive violation in the near future. You can check your status at https://data.cleanwaterforuskids.org/data/north-carolina CONSULTATION AND RESOURCES: You will receive an email within two weeks to discuss your pathways. You can visit the website [www.ncchildcare.nc.gov] under “What New” and go to QRIS Modernization section to learn more about what’s required in all pathways. As you prepare for your pathway; if you decide to choose pathways #1 or #2 make sure you visit the NCRLAP website. In preparation for the pathway the education requirements are listed on the website. Please make sure all staff have WORKS accounts setup and transcripts submitted. If additional credits have been earned the staff members will need to submit their updated credits to be counted. HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. All staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training counts toward requirements for Health and Safety. Recognizing and Responding to Suspicions of Child Maltreatment training is available at www.preventchildabusenc.org. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BIG BLUE MARBLE ACADEMY HOLLY SPRINGS Facility ID: 92003800 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 12/19/2024 Number Present: 30 Completed Date: 12/19/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 09:00 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced Observations: The purpose of today’s unannounced visit was monitoring NC Child Care requirements, as a follow-up of the Administrative Action that was issued to the center on 8/29/24. The program holds a Probationary License issued on 8/29/24. Upon arrival, I was greeted by the director, LaCretia Dorsey. She accompanied me on a general walk through of the seven classrooms and outdoor learning environments. All classrooms were meeting enhanced ratios and enhanced space. I observed groups of children engaged in free play in their classrooms and children preparing to go outside. One infant was observed during diaper changing and three infants engaged in floor activities. Sleep charts and position were monitored during today’s visit. OBSERVATIONS TODAY: The Administrative Action notice, Corrective Action Plan and Probationary license were posted on the wall near the entrance to the child care facility. This notice should remain posted until you receive a letter confirming that the Administrative Action is closed. Limited monitoring for child care requirements was completed today. Violations were observed and documented during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Activity plan posted in space #3 was dated 12/9/24-12/13/24. GS 110-91(12); .0508(a) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 01/1/25, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 89%. TECHNICAL ASSISTANCE CORRECTIVE ACTION PLAN Item #1: The center shall maintain compliance at all times with all licensing requirements. During an annual Compliance visit on 11/19/24 the center received four violation which was corrected in a letter from the provider on 11/20/24. During today’s visit one violation was cited. Item #2: A written plan that ensures that an on-site administrator is on site from opening until closing. The written plan was approved on 10/17/24. Item #3: Written procedures for maintaining supervision and staff/child ratios. The procedures were approved on 10/18/2024. Item #4: The director (LaCretia Dorsey) shall enroll in the “Getting Ready for the PAS, online Module, plus two (2) additional training offered by The McCormick Center for Early Childhood Leadership. Email confirmation for PAS registration was received on 9/25/24. LaCretia Dorsey completed the “Getting Ready for the PAS (2nd edition) training on November 24, 2024. The self-assessment was completed and emailed on December 6, 2024. Item #5: Upon completion of the training in item #4, LeCretia Dorsey will submit a summary by, February 21, 2025. The following items were monitored today. “Face-to-Name procedures, Transition, Supervision guidelines, Staff/child ratios, and Communication/Walkie Talkie Codes. Face-to-Name records were observed for the period of 11/25/24 to 12/6/24. Documentation for children transitioning from one location to another were noted as well as management signature for hourly checks to maintain staff/child ratios. During today’s visit technical assistance was provided on the following subscales •Staff development You stated that the company will reimburse employees for training if they are pre-approved. You are currently using the staff development plan from the DCDEE provider document page. I observed one professional development plan, she stated her challenges, but no comment or responses were noted to help her reach her goal. This would have been a good opportunity to have a one on one and find out how motivated the applicant is in achieving that goal. Staff are being made aware of training/workshops when you receive them, they are posted on the staff board as well as email to the employee. Several staff were given applications to sign up for the infant/toddler grant, and to your knowledge only one staff was approved and received the grant. The tracking form that you are using is great but remember if you only review it once a year that’s not enough to remind them of their goals. •Staffing patterns and scheduling LaCretia plans the staff schedule every Friday for the upcoming week and during the week the schedule may have to be tweet because of call outs. You stated that currently you are fully staffed. There are two staff hired for the evening shift; they are scheduled to start after the holidays. Management have not had to cover classrooms unless it’s a bathroom break. The threes and pre-k lead teachers are given 30 to 45 minutes preparation time once a week. The remaining classroom prep during the children’s nap time. There are four classrooms open at 7:00 am. The infant’s, toddler/two, three’s/fours, and School agers. During my observation of the sign in sheets all classrooms were in ratio according to the youngest child during opening and closing hours. I did not observe any staffing/scheduling problem with the information provided today. We also discussed the selection of your two additional online modules offered by the McCormick Center for Early Childhood Leadership. You selected the following: •“Coaching for Success” – registration will be confirmed and completed by 12/23/24 •“Planning Indoor and Outdoor Environments” - registration will be confirmed and completed by 1/13/24 You stated that a written summary will be emailed to me on February 21, 2024, which would include but not limited to the following: *New information learned. *How you will incorporate what you learned in your daily roles as an administrator. *Any steps you have taken to change how you manage your facility. *Any new procedures that you plan to implement at the facility. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached via email at corrine.fulp@dhhs.nc.gov or by phone at (919) 606-2388. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: BIG BLUE MARBLE ACADEMY HOLLY SPRINGS Facility ID: 92003800 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 11/19/2024 Number Present: 34 Completed Date: 11/19/2024 Age: From 0 To 5 Total Minutes: 300 Time In: 10:00 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to assess applicable child-care requirements during an unannounced annual compliance visit. The director, LaCretia Dorsey, assisted me with today’s visit. We conducted a walk-through of the indoor and outdoor learning environments. I observed groups of children participating in free play/group activities in their classrooms; three groups of children were observed having outdoor play. CURRENT LICENSE STATUS: The program holds a Probationary License issued on 8/29/24. This license expired after 6 months. I confirmed today that the current Probationary License was posted, and the administrative action was posted on the parent board near the entrance to the facility. Prior to today's visit, we discussed the Face-to-Name procedure of the Corrective Action Plan; this item was not completed according to plan on previous visit. ANNUAL INSPECTIONS: The last sanitation inspection was completed on: 9/5/24. The last fire inspection was completed on 7/19/24. The last outdoor play area inspection was completed on 11/4/24. The last fire drill was conducted on 11/8/24. The last lock down/shelter-in-place drill was completed on 11/12/24. The EPR plan was updated on 11/4/24. The last annual compliance visit was conducted on 12/18/23. The menu consists of baked beans, cheeseburger, wheat bread, applesauce, and milk, COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history score was 91%. The center was not in compliance with all applicable minimum licensing requirements during today's visit and violations were cited that could impact the center’s overall Compliance History Score. An updated Compliance History Score will be generated after today’s visit, and you will be informed of the results on the next visit to your center. Prior to the visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, BIG BLUE MARBLE ACADEMY LLC. was Current-Active. A full assessment was conducted. A monitoring checklist was used to observe all minimum licensing requirements and applicable enhanced requirements including but not limited to approved space, child interactions, required in-service trainings, indoor and outdoor materials and equipment, storage of hazardous items, storage of medication and medication forms, children records, Staff Criminal Record Checks, attendance records, CPR and First Aid certificates, activity plans and supervision. A Face-to-name check was observed for two weeks; November 4, 2024 – November 15, 2024. No violations regarding supervision were noted. All forms were completed accurately, and children’s transitions were documented. ON GOING TRAINING HOURS Your center’s annual Inservice training for the period of December 2023 through November 2024 was reviewed during today’s visit. All staff who was employed for more than 1 year have completed their required training hours for this year. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) Four infants in care did not have feeding schedules posted. 10A NCAC 09 .0902(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee hired on 2/27/24 did not have documentation of receiving 6 hours of training within two weeks. .1101(a)(b) 1314 Emergency information did not name childs health care professional. One child's file did not have a hospital preference listed. .0802(c)(2) 1422 Potentially hazardous items such as archery equipment, hand and power tools, nails, chemicals, or propane stoves, were not stored in locked areas or with other safeguards, or removed from the premises. A purse was stored in an unlocked closet less than five feet from the floor. .2506(c) Please submit a corrective action letter for the above violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. If I do not receive your letter by 12/3/24, and/or if you do not address all violations, I will be making a return visit to your program to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. Your compliance letter should be sent to me at the following email address: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. TECHNICAL ASSISTANCE One staff member’s purse was stored in an unlocked closet on a door hanger less than five feet from the floor. Early care programs should store any potentially toxic substances behind doors/cabinets with child-resistant locks/latches. A personal item such as an employee’s purse could potentially have medication or other toxic chemicals. A locked cabinet or storage area more than five feet from the floor can be used to store personal items. Infant feeding schedule were not posted in the classroom in which children were receiving care. Individual written infant feeding plans regarding feeding needs and feeding schedule are developed for each infant in consultation with the parents/guardians. These plan should be posted so that parents can see and make changes as children needs change. CONSULTATION AND RESOURCES: ANNUAL LICENSE FEE Per North Carolina General Statute § 110-90(1a), licensed child care facilities are assessed an annual license fee. The amount of your annual license fee is based on your licensed capacity. Invoices will be emailed to your facility addresses on file by November 30, 2024. Online payments will be due by December 31, 2024. HEALTH AND SAFETY Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID username and password to access this training. All staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training counts toward requirements for Health and Safety. Recognizing and Responding to Suspicions of Child Maltreatment training is available at www.preventchildabusenc.org. Child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. The ABCMS portal allows administrators to see the real-time background check status of staff members, run a printable report of the staff roster to assist with compliance visits and see new background check applicants. To get started, just complete the ABCMS Child Care Provider Portal Training in Moodle. DCDEE UPDATES AND NEWS For the latest information on child care rules and regulations, please visit the DCDEE website at www.ncchildcare.nc.gov. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: BIG BLUE MARBLE ACADEMY HOLLY SPRINGS Facility ID: 92003800 Consultant: CORRINE FULP Operation Type: Center Case Number: 0924-056L Visit Date: 9/9/2024 Number Present: 34 Completed Date: 9/9/2024 Age: From 0 To 8 Total Minutes: -555 Time In: 10:00 AM Time Out: 12:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate a report alleging non-compliance with NC Child Care Licensing Requirements received by the Division of Child Development and Early Education on 9/5/24 and to review the recently issued Administrative Action for the issuance of a Probationary License. Holli Hemby, Licensing Supervisor accompanied me on the visit and assisted with the monitoring during today’s visit. Upon our arrival, we were greeted by LaCretia Dorsey, and we explained the reason for today’s visit. There were 34 children present ranging in age from 0 to 8 years of age. ADMINISTRATIVE ACTION REVIEW A Final Notice of the Division of Child Development and Early Education’s issuance of a Probationary License was issued on September 3, 2024. The Probationary License issued to your child care center will be effective from August 29, 2024 until May 29, 2025. During this time period, periodic visits will be made to your center to monitor for compliance with the NC Child Care Licensing Requirements and completion of the items of your Corrective Action Plan. These visits will be unannounced. During today’s visit, Mrs. Hemby reviewed the entire document including the Notice of Administrative Action, the Probationary License Corrective Action Plan and the Settlement Agreement with Ms. Dorsey. Your Corrective Action Plan contains five (5) items that must be completed prior to the expiration of the Probationary License. Some items must be completed within identified time frames. Failure to complete an item within the established time frame may result in further administrative action taken against the center, so please pay close attention to each individual deadline. The following items from your Corrective Action Plan were reviewed: *Posting of License and Notice of Administrative Action *Item #1: maintaining compliance at all times with all applicable child care requirements *Item #2: submission of a written plan that ensures that at least one (1) member of the on-site administrative team is present at the facility, each day, from opening until closing and not counting in Staff/Child Ratios while performing administrative duties *Item #3: development of written procedures that include a staffing pattern plan that ensures supervision and staff/child ratios are met throughout the day *Item #4: registration to participate in the Getting Ready for the PAS, Online Module, plus at least two (2) additional trainings offered by The McCormick Center for Early Childhood Leadership from the list of titles in the action to be followed by completion of a Program Administration Scale (PAS) Self-Assessment *Item #5: submission of a write a summary of the self-selected The McCormick Center for Early Childhood Leadership trainings in Item #4 by the administrator MONITORING Only a partial monitoring of child care requirements was conducted today. We observed all indoor areas used by the children and reviewed program records pertaining to classroom usage, maintenance and injuries to children. During the visit, we talked with LaCretia Dorsey, administrator and the teachers working with children ages 12 months to 23 months. ALLEGATION: There is a concern regarding sanitation and health; classrooms were observed closed and a strong odor of mold has been present throughout the building for a couple of weeks. The program’s last Sanitation Inspection was conducted on September 5, 2024, and showed demerits for walls in poor repair. There were no comments related to HVAC system issues or Mold. It was disclosed by the administrator that space #5, #11, and the office area were experiencing some air conditioning problems. The areas listed maintaining appropriate temperatures during today’s visit because the outdoor temperature was relatively cooler than usual. Our observations of the indoor environment determined that several classrooms were closed due to low enrollment and only one classroom was closed because a HVAC unit was not cooling adequately. We did not observe any spaces or classrooms in the building in poor repair. There was no observed evidence of current or prior water damage or mold. The administrator confirmed that the one closed classroom was humid but there had never been any moisture present. Our discussions with program staff determined that when asked; staff stated that they have not experienced any sanitation/health issues as related to the HVAC units. ALLEGATION: There is a concern about inadequate supervision; a child received an injury that was not reported to the parent. During the visit, we asked the administrator to tell us about all recent injuries to children that had been observed and/or reported to them by parents. She stated that she received a complaint regarding parent not having access to the live feed camera system and reduction of a payment. She was not aware of any complaint been made and definitely no complaint made to her regarding a child being injured. Observations in space #6, #7 were conducted during today’s visit. Teachers were observed transiting from the playground in space #6, and #7. In space #6, three (3) diaper changes were observed. Staff appeared to be providing an adequate level of supervision and were engaged with the children appropriately. Follow-up questions were asked about documentation of injuries to children and the center’s policies for informing parents. Ms. Dorsey stated that when there is an injury above the neck, she calls the parent immediately. Injuries below the neck are sent to the parent on their tablet and the incident reports are placed in the child’s cubby. Also, the closing teacher will share the message with the parent regarding the incident. During the visit, we asked the teachers working with younger children to tell us about all recent injuries to children that had been observed and/or reported to them by parents. They stated that they were not aware of any incidents recently but, when they have an incident, they write the report and give it to one of managers. While conducting observations in space #6, a staff member was observed placing a child in a face-down position on the changing table. The child appeared to be uncomfortable with their position on the table and was moving around, to which the teacher placed her hand on the child’s back to attempt to keep them in the position. She was also observed not following sanitation practices while cleaning the child; she was wiping the child from the back to the front attempting to remove BM. She also only used a sanitizing solution, without letting it air-dry before placing another child on the table. We reviewed the following center records: Incident reports for the month of July and August – 2024. We also reviewed the log sheet to ensure that the incidents were being logged. The program records showed that there was a total of 56 of injuries to children during the month of July and August; 9 of those injuries were biting, and all were recorded on the Incident Log. There were also multiple recorded injuries listed as bumps, bruises and cuts. We reviewed staff schedules/ face-to-name sheet for 30 days; the record appeared to show a sufficient number of staff working for the number of children present. The following violation(s) were observed and documented during today’s visit: Violation Number Comment Rule 619 Diaper changing surfaces were not cleaned with a detergent solution and disinfected after each use. A teacher was observed using only disinfectant solution to clean the diaper changing area. 15A NCAC 18A .2819(c) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A one year old child was placed on the changing table in a face-down position to be changed and the teacher did not allow the child to move from that position when attempting to reposition. G.S. 110-91(10) The above violations must be corrected immediately, and verification of how and when they were corrected submitted within 2 weeks to maintain compliance with the NC Child Care Law and Requirements. Please send me a signed and dated letter that addresses each violation. You can email the letter to: corrine.fulp@dhhs.nc.gov., or mailed to 1781 Indian Camp Road Clayton, NC 27520. Your letter must be received by no later than 9/23/24. ALLEGATION RESOLUTIONS The investigation of all allegations has been concluded and the findings are as follows: Based on observations made during today’s visit and information obtained from staff members, we were unable to determine that any lapses in supervision had occurred that resulted in injuries to children, therefore the allegation related to Supervision is unsubstantiated. No lapses were observed during today’s visit and staff did not report that any had occurred. Based on observations made during today’s visit, and information obtained from staff members, we were unable to determine that the center experienced water damage that resulted in the closing of any classrooms. We did not observe any signs of current or past water leaks/mold today, therefore the allegation regarding sanitation and health is Unsubstantiated. COMPLIANCE HISTORY Prior to today’s visit, the compliance history score for the center was 91%. Any violations documented during today’s visit may impact this score and cause you to drop below the required 75%. An updated Compliance History Score will be generated after today’s visit, and you will be informed of the results on the next visit to your center. TECHNICAL ASSISTANCE The following items were discussed during today's visit. You may want to consider them in order to avoid violations in the future: - The physical structure where children spend each day in early care and education programs can become dangerous or present safety concerns if it is not maintained in a safe condition. Keeping the facility structurally sound and in good repair is important for preventing injuries, and controlling exposure to contaminants (e.g., mold, dust, lead) but is also important for keeping out water that can lead to excessive dampness, mold contamination, and deterioration of painted surfaces. There were observed areas of peeling paint/dirty walls during today’s visit. One classroom was closed, due to a central HVAC system not cooling properly. Please begin monitoring the temperatures in the spaces impacted by the malfunctioning HVAC system in order remain in compliance with Sanitation Rule 15A NCAC 18A .2826 (b), that requires indoor temperatures to remain between 65 degrees and 85 degrees. If this cannot be accomplished, alternative arrangements for the children in those spaces must be made. -Please be reminded that generation of incident reports is required by child care rule .0802(e) and maintenance of incident logs are required by Child Care Rule .0802(g)(1-6); both documents are an important measure in ensuring the health and safety of the children in your care. A report form is also necessary for providing information to the child’s parents/guardians so that they remain informed of harm to their children. Any time the child’s injury results in medical attention, that injury must also reported to DCDEE and be noted on an incident log maintained at the site. Injury patterns can be discerned from such records and can be used to prevent future problems. Due to the high number of incidents that occurred during the months of July and August, we encourage you to conduct analysis of them and determine if staff training or environmental changes are needed to cut down on the number of injuries. -Recurrent injuries related to biting with young children may indicate the need for caregivers/teachers to evaluate the classroom environment, increase their intervention in order to protect children and encourage children to exhibit more acceptable behavior. Children who might not have the social skills or language to communicate appropriately may use physical aggression to express themselves and the reason for and conditions surrounding the behavior must be considered when developing a plan for addressing the behavior. Providing technical assistance, coaching and professional development for staff to prevent and address these challenging behaviors, as well as promoting children’s social competence can be beneficial. If you would like assistance with dealing with challenging behaviors of children in your care, you can contact a Healthy Social Behavior Specialist at Child Care Services Association; they can be reached at (919) 403-6950. -We emphasized the importance of communicating with parents, how or when you communicate with them should not be overlooked. Effective communication establishes a strong relationship of trust, respect, and transparency between parents, administrator, and teachers. That is why in every interaction, the goal must be to strengthen this relationship for the development and wellbeing of children. Recent situations where staff and parents were not informed of changes to the physical environment not being disclosed, allowed some to make false assumptions. It’s common for parents to raise concerns about their children, especially when they are worried and uncertain. Teachers-parents together are a great team so always work on building cooperative effort. Please explore options for opening the lines of communication between administration, staff and parents so that all remain continuously informed of changes in the physical environment and the care provided to children. -Diaper-changing procedure should be posted/followed for all diaper changes. The procedure should be used as part of staff evaluation of caregivers/teachers who diaper. The signage should be simple and in multiple languages if caregivers/teachers who speak multiple languages are involved in diapering. All employees who change diapers should undergo training and periodic assessment of diapering practices. Caregivers/teachers should never force a child to undergo a diaper change if the child is not comfortable with the transition. A caregiver should explain the process to the child before/during the diaper change. A teacher was observed changing a child in a non-nurturing manner or in a manner not consistent with the child’s developmental needs. I provided information on the proper placement of the child on the table and measures to take to ensure that manual cleaning of the child was performed in a sanitary manner. I encourage you to provide additional training and supervision of the staff to ensure proper care and changing occurs. The cleaning solutions/disinfectant must be appropriately used after each diaper change. For more information on the required steps for sanitary diaper changing, you can review Sanitation Rule 15A NCAC 18A .2819 (9) (10. If you would like for your staff to receive training in proper diaper changing, you can contact a Child Care Health Consultant; Krista Barbour can be reached at Krista.barbour@wake.gov or 919.212.7572 office to request training. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached at: 919-606-2388 or email me at corrine.fulp@dhhs.nc.gov. Mrs. Hemby can be reached via email at Holli.Hemby@dhhs.nc.gov or by phone at (919) 819-9363. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times