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Home › NC › Hollister › Smiles R' US BIG Kids
37340 Highway 561, Hollister NC 27844 · License #42000222 · Center · Child Care Center
Not published by the state. Owners can add hours via profile claim.
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10A NCAC 09 .0601 · Violation
Name of Operation: SMILES R' US BIG KIDS Facility ID: 42000222 Consultant: ANGELA NIEVES Operation Type: Center Case Number: Visit Date: 3/28/2025 Number Present: 14 Completed Date: 3/28/2025 Age: From 3 To 5 Total Minutes: 125 Time In: 09:05 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements during an annual compliance visit. T. Battle, Administrator, was present and available to assist with today’s visit. Your program currently operates with a four-star license issued on December 1, 2020, earning 4 points in the education component, 6 points in the program standards component, and 1 quality point for having staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted on May 8, 2024. The sanitation inspection was completed on March 6, 2025, with a “Superior” classification “5” demerits. The fire inspection was completed on January 8, 2025, and the center was approved for daytime care only. The license was posted, and the restrictions were in compliance. Sixteen (16) children from ages three (3) to five (5) were present during the visit. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor learning environment and found supervision and staff/child ratios to be in compliance. Children were participating in transitions, meal time, group time and center free play. The children were observed eating the following for breakfast: bagels with peanut butter, pears, and milk. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The violation documented was corrected during today's visit. The following violations of the child care requirements were documented today: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. There is a wooden bench swing next to the fence on the playground closest to the building. The bench part of the swing, where children sit, there are two wooden planks that are jagged and splintered. 10A NCAC 09 .0601(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. COMPLIANCE HISTORY: Prior to conducting today’s visit your center’s Compliance History score, over an 18-month period time frame, is 99%. The violations documented could impact the center’s overall Compliance History score. Your compliance score must be maintained at 75% or higher or an Administrative Action may be warranted. CORPORATION STATUS: Smiles R’ Us Big Kids, LLC. is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Smiles R’ Us Big Kids, LLC. remains current and active. Prior to making any changes to the corporation status, please contact me to discuss changes of ownership procedures. The corporation status for your program must always remain current and active. Failure to comply may affect your license. FACILITY PROFILE INFORMATION: You verified the mailing address, email address, and phone number listed on the facility profile are correct. If changes in your facility’s information occurs, please contact me at 252-557-5597 or email me at angela.nieves@dhhs.nc.gov to discuss the changes and ensure the information is current in our system. TECHNICAL ASSISTANCE: STAFF AND CHILDREN’S FILES: I reviewed ten percent (10%) of your existing staff files and found the files to be well organized and in compliance. I also reviewed 10 percent (10%) of your children’s files and found them to be well organized and incompliance. OUTDOOR LEARNING ENVIRONEMENT: There is a wooden bench swing next to the fence on the playground closest to the building. The bench part of the swing, where children sit, there are two wooden planks that are jagged and splintered. The wooden boards could poke or scratch a child while sitting and swinging. Please replace the board, sand them down or replace them. You stated you have a plan to replace the whole bench swing. You unhooked the bench swing and removed it from area. This was corrected during the visit. REMINDERS: CLEAN WATER FOR US KIDS: According to the Clean Water for Us Kids website you last tested your water for lead on December 18, 2023, you must test your drinking and cooking water every three (3) years. According to the Clean Water for Us Kids website, RTI is waiting for on-site results; however you received a report stating there was no asbestos found on the premises of the child care facility. PROGRAM ASSESSMENT (ERS-3) UPDATE: Starting February 1, 2025, as part of QRIS Modernization, Session Law 2024-34 states that beginning on February 1, 2025, new child care facilities and child care facilities that choose to use program assessment to earn points toward their Two through Five Star Rated License shall be evaluated using the following, as applicable: • Infant/Toddler Environment Rating Scale, Third Edition (ITERS-3) • Early Childhood Environment Rating Scale, Third Edition (ECERS-3) • Family Child Care Environment Rating Scale, Third Edition (FCCERS-3) • School-Age Care Environment Rating Scale, Updated Edition (SACERS-U) The North Carolina Rated License Assessment Project (NCRLAP) has prepared many resources and trainings for child care facilities to use in planning for the new editions of the Environment Rating Scale. The NC Division of Child Development and Early Education is implementing the use of lower threshold scores to assist child care facilities in their shift to the new edition, matching the NC Child Care Commission’s on-going work regarding proposed QRIS rules. This intentional, collaborative planning will ensure a smooth transition regarding program assessment requirements. Hold Harmless remains effective until all new QRIS rules are effective. New child care facilities and child care facilities that choose to move forward with ERS-3 program assessment should work with their consultant to learn more about the changes and revised scores needed to earn points toward their Two through Five Star Rated License. WORKS: Please continue to keep your Staff and Training worksheets up to date. Update the worksheets when changes are made, such as hiring new staff, additional coursework, and completed training. If the education information is not in the “WORKS” system when the star-rated license is reassessed it could affect the points in Education Standards. Please contact the WORKS department if you have questions on what is needed. The information is below 919-814-6350 or dcdee.works@dhhs.nc.gov. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: SMILES R' US BIG KIDS Facility ID: 42000222 Consultant: ANGELA NIEVES Operation Type: Center Case Number: Visit Date: 3/28/2025 Number Present: 14 Completed Date: 3/28/2025 Age: From 3 To 5 Total Minutes: 125 Time In: 09:05 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements during an annual compliance visit. T. Battle, Administrator, was present and available to assist with today’s visit. Your program currently operates with a four-star license issued on December 1, 2020, earning 4 points in the education component, 6 points in the program standards component, and 1 quality point for having staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted on May 8, 2024. The sanitation inspection was completed on March 6, 2025, with a “Superior” classification “5” demerits. The fire inspection was completed on January 8, 2025, and the center was approved for daytime care only. The license was posted, and the restrictions were in compliance. Sixteen (16) children from ages three (3) to five (5) were present during the visit. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor learning environment and found supervision and staff/child ratios to be in compliance. Children were participating in transitions, meal time, group time and center free play. The children were observed eating the following for breakfast: bagels with peanut butter, pears, and milk. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The violation documented was corrected during today's visit. The following violations of the child care requirements were documented today: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. There is a wooden bench swing next to the fence on the playground closest to the building. The bench part of the swing, where children sit, there are two wooden planks that are jagged and splintered. 10A NCAC 09 .0601(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. COMPLIANCE HISTORY: Prior to conducting today’s visit your center’s Compliance History score, over an 18-month period time frame, is 99%. The violations documented could impact the center’s overall Compliance History score. Your compliance score must be maintained at 75% or higher or an Administrative Action may be warranted. CORPORATION STATUS: Smiles R’ Us Big Kids, LLC. is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Smiles R’ Us Big Kids, LLC. remains current and active. Prior to making any changes to the corporation status, please contact me to discuss changes of ownership procedures. The corporation status for your program must always remain current and active. Failure to comply may affect your license. FACILITY PROFILE INFORMATION: You verified the mailing address, email address, and phone number listed on the facility profile are correct. If changes in your facility’s information occurs, please contact me at 252-557-5597 or email me at angela.nieves@dhhs.nc.gov to discuss the changes and ensure the information is current in our system. TECHNICAL ASSISTANCE: STAFF AND CHILDREN’S FILES: I reviewed ten percent (10%) of your existing staff files and found the files to be well organized and in compliance. I also reviewed 10 percent (10%) of your children’s files and found them to be well organized and incompliance. OUTDOOR LEARNING ENVIRONEMENT: There is a wooden bench swing next to the fence on the playground closest to the building. The bench part of the swing, where children sit, there are two wooden planks that are jagged and splintered. The wooden boards could poke or scratch a child while sitting and swinging. Please replace the board, sand them down or replace them. You stated you have a plan to replace the whole bench swing. You unhooked the bench swing and removed it from area. This was corrected during the visit. REMINDERS: CLEAN WATER FOR US KIDS: According to the Clean Water for Us Kids website you last tested your water for lead on December 18, 2023, you must test your drinking and cooking water every three (3) years. According to the Clean Water for Us Kids website, RTI is waiting for on-site results; however you received a report stating there was no asbestos found on the premises of the child care facility. PROGRAM ASSESSMENT (ERS-3) UPDATE: Starting February 1, 2025, as part of QRIS Modernization, Session Law 2024-34 states that beginning on February 1, 2025, new child care facilities and child care facilities that choose to use program assessment to earn points toward their Two through Five Star Rated License shall be evaluated using the following, as applicable: • Infant/Toddler Environment Rating Scale, Third Edition (ITERS-3) • Early Childhood Environment Rating Scale, Third Edition (ECERS-3) • Family Child Care Environment Rating Scale, Third Edition (FCCERS-3) • School-Age Care Environment Rating Scale, Updated Edition (SACERS-U) The North Carolina Rated License Assessment Project (NCRLAP) has prepared many resources and trainings for child care facilities to use in planning for the new editions of the Environment Rating Scale. The NC Division of Child Development and Early Education is implementing the use of lower threshold scores to assist child care facilities in their shift to the new edition, matching the NC Child Care Commission’s on-going work regarding proposed QRIS rules. This intentional, collaborative planning will ensure a smooth transition regarding program assessment requirements. Hold Harmless remains effective until all new QRIS rules are effective. New child care facilities and child care facilities that choose to move forward with ERS-3 program assessment should work with their consultant to learn more about the changes and revised scores needed to earn points toward their Two through Five Star Rated License. WORKS: Please continue to keep your Staff and Training worksheets up to date. Update the worksheets when changes are made, such as hiring new staff, additional coursework, and completed training. If the education information is not in the “WORKS” system when the star-rated license is reassessed it could affect the points in Education Standards. Please contact the WORKS department if you have questions on what is needed. The information is below 919-814-6350 or dcdee.works@dhhs.nc.gov. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: SMILES R' US BIG KIDS Facility ID: 42000222 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 5/8/2024 Number Present: 15 Completed Date: 5/8/2023 Age: From 3 To 5 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements during an annual compliance visit. T. Battle, Administrator. This center currently operates with a four-star license, earning four points in the education component, six points in the program standard component and 1 quality point for offering a staff benefits package and infrastructure of parent involvement. The center’s last annual compliance visit was completed on May 25, 2023. The sanitation inspection was completed on Mary 5, 2024, earning a “Superior” classification. The fire inspection was completed on January 5, 2023, and the center was approved for daytime care only. The center continues to meet enhanced space and enhanced ratios. Fifteen (15) children were observed in care today. Children were engaged in outdoor play, completing toileting and hand washing routines, eating breakfast, completing a teacher directed writing activity, and interacting with caregivers. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 96% as of May 7, 2024. The following violations were documented. Violation Number Comment Rule 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). The criminal background check renewal process was not completed for one staff member prior to the current qualification letter expiration date of January 17, 2024. G.S. 110-90.2(b) & .2703(n)&(o) 1757 A valid qualification letter was not on file and available to review at the facility. The criminal background check qualification letter on file for one employee expired on January 17, 2024. G.S. 110-90.2(b) & (d) & .2703(e) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before May 22, 2024. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. CORPORATION STATUS: Smiles R' Us Big Kids LLC is listed as the owner of this program. Based on information verified on the Secretary of State website, Smiles R' Us Big Kids LLC remains current and active. Prior to making changes in the ownership status, contact me to discuss ownership procedures. Failure to comply may affect your star rated license. FACILITY PROFILE INFORMATION: You verified the phone number email address and mailing address listed on the facility profile are correct. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. CRIMINAL RECORD CHECK: A criminal background check was not renewed on or before January 17, 2024, for Tiera Lynch. The qualification letter on file was expired. I informed you Ms. Lynch has fifteen days (May 23, 2024) to complete the criminal background check process and obtain a valid qualification letter. If the criminal background check is not completed within fifteen days and valid qualification letter received, Ms. Lynch will not be able to return to work. You submit a compliance letter verifying correction and a copy of the criminal background check qualification letter to me. I reminded you criminal background check must be renewed every five years. You stated you currently track the renewal dates for all staff; however, you mistakenly add five years to the expiration date instead of the date the letter was issued. It was recommended that you closely monitor staff criminal background check renewal dates and ensure the process for renewal is completed. The criminal background check renewal process can be done three months early. CHILD CARE RULE UPDATES EFFECTIVE JANUARY 2024: Please ensure you are using the updated rule book dated January 1, 2024, and review information in the DCDEE Moodle regarding the updated rule changes. You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov. Rule training modules can be found in the same course as the October 2017 Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-9326. PROVIDER ACCESS to the BACKGROUND CHECK MANAGEMENT SYSTEM DCDEE has launched the Provider Portal for ABCMS effective February 1, 2024. This access will allow providers to: •See applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster •See the real-time background check status of staff members •Run a printable report of the staff roster to assist with compliance visits To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. The training consists of watching a short video then taking a test about the video. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. We will grant your access within 2 business days. Please do not use this email account to ask background check questions. If you have general questions, please continue to use DHHS.CBC.Unit@dhhs.nc.gov. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.