Center OF Excellence Child Care AND Academy

10A NCAC 09 .0604 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 32 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 206 Time In: 09:20 AM Time Out: 12:46 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Evita Bass, Director. Your program currently operates with a Five Star license. Restrictions include First and Second Shift; Meeting reduced ratios; Meets enhanced space; Children under 2 ½ years old in rooms with direct exits. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on November 12, 2025, and Calhoun-Hills, LLC was listed as current and active. The program’s compliance history was 87% prior to today’s visit. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in outside play, personal care routines, and group time. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on December 17, 2024. A sanitation inspection was completed May 23, 2025, with a Superior classification. The last fire inspection was conducted on July 10, 2025. Program records and required postings were monitored. A fire drill was conducted on October 21, 2025. A shelter in place drill was documented on September 24, 2025. An outdoor inspection was documented on October 6, 2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do provide transportation in the afternoon for 11 children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a Chevy Mini Bus, Tag #TJ-5758. This vehicle does require some cleaning, it was in good repair, had working seatbelts, had adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due June 30, 2026 and the insurance is valid through June 9, 2026. The following violations were cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. A power strip in Space 1 2as missing outlet covers 10A NCAC 09 .0604(c) 898 All electrical appliances were not used in accordance with the manufacturers instruction. Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. In Space 1 a laminator was plugged into the wall and stored on a bottom shelf. .0604(e) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Photos, emergency contact information and all other required information was not onsite for children that are being transported. 10A NCAC 09 .1003(d) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Permission to transport forms did not include the required information. .1003(i)(j) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medical exam was not provided to the provider on or before 30 days after enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Immunizations were not presented to the provider on or before 30 days after enrollment. 10A NCAC 09 .0302(d)(2) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member that was employed in November 2024 did not have a copy of their training on file. .1102(g) 9999 A violation was found for which there is no item number. Medication in Space 3 were missing information on the permission to administer forms. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before November 27, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations • Having photos and emergency information is crucial for transporting children in childcare because it enables quick and accurate identification during emergencies, minimizes trauma, and ensures swift, informed action by caregivers and first responders. This information reduces stress for everyone involved by providing immediate access to essential contact and medical details, which helps with rapid, informed decisions • Equipment with heating elements must be kept out of reach of children in child care because they can cause serious burns. Children may touch hot surfaces, grab hot liquids, or accidentally turn on appliances. • Children need medical and immunization records before childcare enrollment to ensure the health and safety of all children by preventing the spread of infectious diseases, complying with state laws, and allowing staff to respond to emergencies. Keeping records helps facilities identify unvaccinated children during an outbreak and ensures the child receives necessary care for any conditions. • Recognizing and responding training is crucial because it equips individuals, particularly those working with vulnerable populations like children, with the knowledge and skills to identify potential signs of abuse or neglect, understand their legal responsibility to report suspicions, and take appropriate actions to protect individuals at risk, ultimately preventing further harm and promoting safety and well-being; it empowers individuals to intervene early and effectively when concerns arise. You can complete this training at this link https://www.preventchildabusenc.org/ Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Preparing for North Carolina’s New QRIS System North Carolina’s Quality Rating Improvement System (QRIS) is being modernized to provide more flexible and equitable ways for programs to demonstrate quality. Beginning later this year, providers will be able to choose from three star-rating pathways: Program Assessment, Classroom & Instructional Quality Accreditation. This new approach allows programs to align their strengths with the pathway that best fits their operations. Now is the time to prepare. Programs should begin evaluating staff qualifications including updating staff education in NC Works, curriculum, and classroom interactions to determine the most suitable pathway. Updates to staff qualification standards and assessment tools are expected, and while current star ratings remain valid for now, all new ratings will be issued under the revised QRIS system. Your program’s quality should reflect not only compliance, but also a strong commitment to best practices, child development, and continuous improvement. Providers are encouraged to take advantage of available technical assistance and training opportunities. Please visit the DCDEE website at https://ncchildcare.ncdhhs.gov/, click on What’s New then select QRIS Modernization from the drop-down list. Review the Pathways and start thinking about which pathway you would like to choose to earn your 2-5 Star license. • K. Brooks must complete Health and Safety Training by 11/20/25. A Staff Development Plan and Evaluation must be completed by 11/20/25 as well. At the completion of the visit, this visit summary was reviewed with and provided to you. You were provided with an opportunity to ask questions regarding interpretation and implementation of all childcare requirements. Childcare licensing rules and regulations are established to ensure a safe and healthy environment for children in care. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to always maintain compliance with all the applicable laws and rules. The best way for you to make sure that you meet all requirements is to periodically review the childcare laws and rules. Both are available on the DCDEE website https://ncchildcare.ncdhhs.gov/, on the home page under the ‘Services’ tab. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 32 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 206 Time In: 09:20 AM Time Out: 12:46 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Evita Bass, Director. Your program currently operates with a Five Star license. Restrictions include First and Second Shift; Meeting reduced ratios; Meets enhanced space; Children under 2 ½ years old in rooms with direct exits. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on November 12, 2025, and Calhoun-Hills, LLC was listed as current and active. The program’s compliance history was 87% prior to today’s visit. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in outside play, personal care routines, and group time. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on December 17, 2024. A sanitation inspection was completed May 23, 2025, with a Superior classification. The last fire inspection was conducted on July 10, 2025. Program records and required postings were monitored. A fire drill was conducted on October 21, 2025. A shelter in place drill was documented on September 24, 2025. An outdoor inspection was documented on October 6, 2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do provide transportation in the afternoon for 11 children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a Chevy Mini Bus, Tag #TJ-5758. This vehicle does require some cleaning, it was in good repair, had working seatbelts, had adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due June 30, 2026 and the insurance is valid through June 9, 2026. The following violations were cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. A power strip in Space 1 2as missing outlet covers 10A NCAC 09 .0604(c) 898 All electrical appliances were not used in accordance with the manufacturers instruction. Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. In Space 1 a laminator was plugged into the wall and stored on a bottom shelf. .0604(e) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Photos, emergency contact information and all other required information was not onsite for children that are being transported. 10A NCAC 09 .1003(d) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Permission to transport forms did not include the required information. .1003(i)(j) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medical exam was not provided to the provider on or before 30 days after enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Immunizations were not presented to the provider on or before 30 days after enrollment. 10A NCAC 09 .0302(d)(2) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member that was employed in November 2024 did not have a copy of their training on file. .1102(g) 9999 A violation was found for which there is no item number. Medication in Space 3 were missing information on the permission to administer forms. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before November 27, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations • Having photos and emergency information is crucial for transporting children in childcare because it enables quick and accurate identification during emergencies, minimizes trauma, and ensures swift, informed action by caregivers and first responders. This information reduces stress for everyone involved by providing immediate access to essential contact and medical details, which helps with rapid, informed decisions • Equipment with heating elements must be kept out of reach of children in child care because they can cause serious burns. Children may touch hot surfaces, grab hot liquids, or accidentally turn on appliances. • Children need medical and immunization records before childcare enrollment to ensure the health and safety of all children by preventing the spread of infectious diseases, complying with state laws, and allowing staff to respond to emergencies. Keeping records helps facilities identify unvaccinated children during an outbreak and ensures the child receives necessary care for any conditions. • Recognizing and responding training is crucial because it equips individuals, particularly those working with vulnerable populations like children, with the knowledge and skills to identify potential signs of abuse or neglect, understand their legal responsibility to report suspicions, and take appropriate actions to protect individuals at risk, ultimately preventing further harm and promoting safety and well-being; it empowers individuals to intervene early and effectively when concerns arise. You can complete this training at this link https://www.preventchildabusenc.org/ Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Preparing for North Carolina’s New QRIS System North Carolina’s Quality Rating Improvement System (QRIS) is being modernized to provide more flexible and equitable ways for programs to demonstrate quality. Beginning later this year, providers will be able to choose from three star-rating pathways: Program Assessment, Classroom & Instructional Quality Accreditation. This new approach allows programs to align their strengths with the pathway that best fits their operations. Now is the time to prepare. Programs should begin evaluating staff qualifications including updating staff education in NC Works, curriculum, and classroom interactions to determine the most suitable pathway. Updates to staff qualification standards and assessment tools are expected, and while current star ratings remain valid for now, all new ratings will be issued under the revised QRIS system. Your program’s quality should reflect not only compliance, but also a strong commitment to best practices, child development, and continuous improvement. Providers are encouraged to take advantage of available technical assistance and training opportunities. Please visit the DCDEE website at https://ncchildcare.ncdhhs.gov/, click on What’s New then select QRIS Modernization from the drop-down list. Review the Pathways and start thinking about which pathway you would like to choose to earn your 2-5 Star license. • K. Brooks must complete Health and Safety Training by 11/20/25. A Staff Development Plan and Evaluation must be completed by 11/20/25 as well. At the completion of the visit, this visit summary was reviewed with and provided to you. You were provided with an opportunity to ask questions regarding interpretation and implementation of all childcare requirements. Childcare licensing rules and regulations are established to ensure a safe and healthy environment for children in care. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to always maintain compliance with all the applicable laws and rules. The best way for you to make sure that you meet all requirements is to periodically review the childcare laws and rules. Both are available on the DCDEE website https://ncchildcare.ncdhhs.gov/, on the home page under the ‘Services’ tab. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 32 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 206 Time In: 09:20 AM Time Out: 12:46 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Evita Bass, Director. Your program currently operates with a Five Star license. Restrictions include First and Second Shift; Meeting reduced ratios; Meets enhanced space; Children under 2 ½ years old in rooms with direct exits. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on November 12, 2025, and Calhoun-Hills, LLC was listed as current and active. The program’s compliance history was 87% prior to today’s visit. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in outside play, personal care routines, and group time. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on December 17, 2024. A sanitation inspection was completed May 23, 2025, with a Superior classification. The last fire inspection was conducted on July 10, 2025. Program records and required postings were monitored. A fire drill was conducted on October 21, 2025. A shelter in place drill was documented on September 24, 2025. An outdoor inspection was documented on October 6, 2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do provide transportation in the afternoon for 11 children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a Chevy Mini Bus, Tag #TJ-5758. This vehicle does require some cleaning, it was in good repair, had working seatbelts, had adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due June 30, 2026 and the insurance is valid through June 9, 2026. The following violations were cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. A power strip in Space 1 2as missing outlet covers 10A NCAC 09 .0604(c) 898 All electrical appliances were not used in accordance with the manufacturers instruction. Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. In Space 1 a laminator was plugged into the wall and stored on a bottom shelf. .0604(e) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Photos, emergency contact information and all other required information was not onsite for children that are being transported. 10A NCAC 09 .1003(d) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Permission to transport forms did not include the required information. .1003(i)(j) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medical exam was not provided to the provider on or before 30 days after enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Immunizations were not presented to the provider on or before 30 days after enrollment. 10A NCAC 09 .0302(d)(2) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member that was employed in November 2024 did not have a copy of their training on file. .1102(g) 9999 A violation was found for which there is no item number. Medication in Space 3 were missing information on the permission to administer forms. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before November 27, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations • Having photos and emergency information is crucial for transporting children in childcare because it enables quick and accurate identification during emergencies, minimizes trauma, and ensures swift, informed action by caregivers and first responders. This information reduces stress for everyone involved by providing immediate access to essential contact and medical details, which helps with rapid, informed decisions • Equipment with heating elements must be kept out of reach of children in child care because they can cause serious burns. Children may touch hot surfaces, grab hot liquids, or accidentally turn on appliances. • Children need medical and immunization records before childcare enrollment to ensure the health and safety of all children by preventing the spread of infectious diseases, complying with state laws, and allowing staff to respond to emergencies. Keeping records helps facilities identify unvaccinated children during an outbreak and ensures the child receives necessary care for any conditions. • Recognizing and responding training is crucial because it equips individuals, particularly those working with vulnerable populations like children, with the knowledge and skills to identify potential signs of abuse or neglect, understand their legal responsibility to report suspicions, and take appropriate actions to protect individuals at risk, ultimately preventing further harm and promoting safety and well-being; it empowers individuals to intervene early and effectively when concerns arise. You can complete this training at this link https://www.preventchildabusenc.org/ Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Preparing for North Carolina’s New QRIS System North Carolina’s Quality Rating Improvement System (QRIS) is being modernized to provide more flexible and equitable ways for programs to demonstrate quality. Beginning later this year, providers will be able to choose from three star-rating pathways: Program Assessment, Classroom & Instructional Quality Accreditation. This new approach allows programs to align their strengths with the pathway that best fits their operations. Now is the time to prepare. Programs should begin evaluating staff qualifications including updating staff education in NC Works, curriculum, and classroom interactions to determine the most suitable pathway. Updates to staff qualification standards and assessment tools are expected, and while current star ratings remain valid for now, all new ratings will be issued under the revised QRIS system. Your program’s quality should reflect not only compliance, but also a strong commitment to best practices, child development, and continuous improvement. Providers are encouraged to take advantage of available technical assistance and training opportunities. Please visit the DCDEE website at https://ncchildcare.ncdhhs.gov/, click on What’s New then select QRIS Modernization from the drop-down list. Review the Pathways and start thinking about which pathway you would like to choose to earn your 2-5 Star license. • K. Brooks must complete Health and Safety Training by 11/20/25. A Staff Development Plan and Evaluation must be completed by 11/20/25 as well. At the completion of the visit, this visit summary was reviewed with and provided to you. You were provided with an opportunity to ask questions regarding interpretation and implementation of all childcare requirements. Childcare licensing rules and regulations are established to ensure a safe and healthy environment for children in care. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to always maintain compliance with all the applicable laws and rules. The best way for you to make sure that you meet all requirements is to periodically review the childcare laws and rules. Both are available on the DCDEE website https://ncchildcare.ncdhhs.gov/, on the home page under the ‘Services’ tab. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 32 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 206 Time In: 09:20 AM Time Out: 12:46 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Evita Bass, Director. Your program currently operates with a Five Star license. Restrictions include First and Second Shift; Meeting reduced ratios; Meets enhanced space; Children under 2 ½ years old in rooms with direct exits. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on November 12, 2025, and Calhoun-Hills, LLC was listed as current and active. The program’s compliance history was 87% prior to today’s visit. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in outside play, personal care routines, and group time. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on December 17, 2024. A sanitation inspection was completed May 23, 2025, with a Superior classification. The last fire inspection was conducted on July 10, 2025. Program records and required postings were monitored. A fire drill was conducted on October 21, 2025. A shelter in place drill was documented on September 24, 2025. An outdoor inspection was documented on October 6, 2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do provide transportation in the afternoon for 11 children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a Chevy Mini Bus, Tag #TJ-5758. This vehicle does require some cleaning, it was in good repair, had working seatbelts, had adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due June 30, 2026 and the insurance is valid through June 9, 2026. The following violations were cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. A power strip in Space 1 2as missing outlet covers 10A NCAC 09 .0604(c) 898 All electrical appliances were not used in accordance with the manufacturers instruction. Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. In Space 1 a laminator was plugged into the wall and stored on a bottom shelf. .0604(e) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Photos, emergency contact information and all other required information was not onsite for children that are being transported. 10A NCAC 09 .1003(d) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Permission to transport forms did not include the required information. .1003(i)(j) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medical exam was not provided to the provider on or before 30 days after enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Immunizations were not presented to the provider on or before 30 days after enrollment. 10A NCAC 09 .0302(d)(2) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member that was employed in November 2024 did not have a copy of their training on file. .1102(g) 9999 A violation was found for which there is no item number. Medication in Space 3 were missing information on the permission to administer forms. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before November 27, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations • Having photos and emergency information is crucial for transporting children in childcare because it enables quick and accurate identification during emergencies, minimizes trauma, and ensures swift, informed action by caregivers and first responders. This information reduces stress for everyone involved by providing immediate access to essential contact and medical details, which helps with rapid, informed decisions • Equipment with heating elements must be kept out of reach of children in child care because they can cause serious burns. Children may touch hot surfaces, grab hot liquids, or accidentally turn on appliances. • Children need medical and immunization records before childcare enrollment to ensure the health and safety of all children by preventing the spread of infectious diseases, complying with state laws, and allowing staff to respond to emergencies. Keeping records helps facilities identify unvaccinated children during an outbreak and ensures the child receives necessary care for any conditions. • Recognizing and responding training is crucial because it equips individuals, particularly those working with vulnerable populations like children, with the knowledge and skills to identify potential signs of abuse or neglect, understand their legal responsibility to report suspicions, and take appropriate actions to protect individuals at risk, ultimately preventing further harm and promoting safety and well-being; it empowers individuals to intervene early and effectively when concerns arise. You can complete this training at this link https://www.preventchildabusenc.org/ Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Preparing for North Carolina’s New QRIS System North Carolina’s Quality Rating Improvement System (QRIS) is being modernized to provide more flexible and equitable ways for programs to demonstrate quality. Beginning later this year, providers will be able to choose from three star-rating pathways: Program Assessment, Classroom & Instructional Quality Accreditation. This new approach allows programs to align their strengths with the pathway that best fits their operations. Now is the time to prepare. Programs should begin evaluating staff qualifications including updating staff education in NC Works, curriculum, and classroom interactions to determine the most suitable pathway. Updates to staff qualification standards and assessment tools are expected, and while current star ratings remain valid for now, all new ratings will be issued under the revised QRIS system. Your program’s quality should reflect not only compliance, but also a strong commitment to best practices, child development, and continuous improvement. Providers are encouraged to take advantage of available technical assistance and training opportunities. Please visit the DCDEE website at https://ncchildcare.ncdhhs.gov/, click on What’s New then select QRIS Modernization from the drop-down list. Review the Pathways and start thinking about which pathway you would like to choose to earn your 2-5 Star license. • K. Brooks must complete Health and Safety Training by 11/20/25. A Staff Development Plan and Evaluation must be completed by 11/20/25 as well. At the completion of the visit, this visit summary was reviewed with and provided to you. You were provided with an opportunity to ask questions regarding interpretation and implementation of all childcare requirements. Childcare licensing rules and regulations are established to ensure a safe and healthy environment for children in care. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to always maintain compliance with all the applicable laws and rules. The best way for you to make sure that you meet all requirements is to periodically review the childcare laws and rules. Both are available on the DCDEE website https://ncchildcare.ncdhhs.gov/, on the home page under the ‘Services’ tab. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 32 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 206 Time In: 09:20 AM Time Out: 12:46 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Evita Bass, Director. Your program currently operates with a Five Star license. Restrictions include First and Second Shift; Meeting reduced ratios; Meets enhanced space; Children under 2 ½ years old in rooms with direct exits. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on November 12, 2025, and Calhoun-Hills, LLC was listed as current and active. The program’s compliance history was 87% prior to today’s visit. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in outside play, personal care routines, and group time. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on December 17, 2024. A sanitation inspection was completed May 23, 2025, with a Superior classification. The last fire inspection was conducted on July 10, 2025. Program records and required postings were monitored. A fire drill was conducted on October 21, 2025. A shelter in place drill was documented on September 24, 2025. An outdoor inspection was documented on October 6, 2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do provide transportation in the afternoon for 11 children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a Chevy Mini Bus, Tag #TJ-5758. This vehicle does require some cleaning, it was in good repair, had working seatbelts, had adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due June 30, 2026 and the insurance is valid through June 9, 2026. The following violations were cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. A power strip in Space 1 2as missing outlet covers 10A NCAC 09 .0604(c) 898 All electrical appliances were not used in accordance with the manufacturers instruction. Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. In Space 1 a laminator was plugged into the wall and stored on a bottom shelf. .0604(e) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Photos, emergency contact information and all other required information was not onsite for children that are being transported. 10A NCAC 09 .1003(d) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Permission to transport forms did not include the required information. .1003(i)(j) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medical exam was not provided to the provider on or before 30 days after enrollment. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Immunizations were not presented to the provider on or before 30 days after enrollment. 10A NCAC 09 .0302(d)(2) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member that was employed in November 2024 did not have a copy of their training on file. .1102(g) 9999 A violation was found for which there is no item number. Medication in Space 3 were missing information on the permission to administer forms. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before November 27, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action being taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action being taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations • Having photos and emergency information is crucial for transporting children in childcare because it enables quick and accurate identification during emergencies, minimizes trauma, and ensures swift, informed action by caregivers and first responders. This information reduces stress for everyone involved by providing immediate access to essential contact and medical details, which helps with rapid, informed decisions • Equipment with heating elements must be kept out of reach of children in child care because they can cause serious burns. Children may touch hot surfaces, grab hot liquids, or accidentally turn on appliances. • Children need medical and immunization records before childcare enrollment to ensure the health and safety of all children by preventing the spread of infectious diseases, complying with state laws, and allowing staff to respond to emergencies. Keeping records helps facilities identify unvaccinated children during an outbreak and ensures the child receives necessary care for any conditions. • Recognizing and responding training is crucial because it equips individuals, particularly those working with vulnerable populations like children, with the knowledge and skills to identify potential signs of abuse or neglect, understand their legal responsibility to report suspicions, and take appropriate actions to protect individuals at risk, ultimately preventing further harm and promoting safety and well-being; it empowers individuals to intervene early and effectively when concerns arise. You can complete this training at this link https://www.preventchildabusenc.org/ Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Preparing for North Carolina’s New QRIS System North Carolina’s Quality Rating Improvement System (QRIS) is being modernized to provide more flexible and equitable ways for programs to demonstrate quality. Beginning later this year, providers will be able to choose from three star-rating pathways: Program Assessment, Classroom & Instructional Quality Accreditation. This new approach allows programs to align their strengths with the pathway that best fits their operations. Now is the time to prepare. Programs should begin evaluating staff qualifications including updating staff education in NC Works, curriculum, and classroom interactions to determine the most suitable pathway. Updates to staff qualification standards and assessment tools are expected, and while current star ratings remain valid for now, all new ratings will be issued under the revised QRIS system. Your program’s quality should reflect not only compliance, but also a strong commitment to best practices, child development, and continuous improvement. Providers are encouraged to take advantage of available technical assistance and training opportunities. Please visit the DCDEE website at https://ncchildcare.ncdhhs.gov/, click on What’s New then select QRIS Modernization from the drop-down list. Review the Pathways and start thinking about which pathway you would like to choose to earn your 2-5 Star license. • K. Brooks must complete Health and Safety Training by 11/20/25. A Staff Development Plan and Evaluation must be completed by 11/20/25 as well. At the completion of the visit, this visit summary was reviewed with and provided to you. You were provided with an opportunity to ask questions regarding interpretation and implementation of all childcare requirements. Childcare licensing rules and regulations are established to ensure a safe and healthy environment for children in care. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to always maintain compliance with all the applicable laws and rules. The best way for you to make sure that you meet all requirements is to periodically review the childcare laws and rules. Both are available on the DCDEE website https://ncchildcare.ncdhhs.gov/, on the home page under the ‘Services’ tab. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 6/10/2025 Number Present: 41 Completed Date: 6/10/2025 Age: From 0 To 5 Total Minutes: 220 Time In: 10:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Evita Bass and Ms. Cindy Williams-Hills, Administrators. Your program currently operates with a Five Star License effective May 25, 2023. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children participating in their outside learning environment, lunch, and rest time. Three new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items were monitored today. A playground inspection was recorded May 15, 2025. A fire drill was recorded on May 15, 2025. A lock down drill for the facility was recorded on February 6, 2025. The most recent fire inspection was on June 4, 2024. I observed a sanitation inspection that was last conducted on May 23, 2025, earning a Superior classification. You stated that you do provide transportation during the summer for the children. During today’s visit the vehicle used to transport the children was in the repair shop. The 2008 Chevy, Tag #TJ5758 plate and safety inspection expires on June 30, 2026. Your insurance is valid until June 9, 2026. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on June 4, 2024. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Space #1 there was not a current lesson plan listed for the week of June 9, 2025. GS 110-91(12); .0508(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #3 there was a bottle of Tylenol in an unlocked space. The administrator locked the medicine up in the medicine box. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Some of the medications checked during today's visit did not have all the required information on the medication forms. 10A NCAC 09 .0803(4)(6-9) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last safety drill was documented February 6, 2025. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training was not on file for review today. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before June 24, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Be sure to check the Medication Administration forms for all complete information before placing medicines in the classroom. • Keeping medication locked in early childhood education settings is crucial to prevent accidental poisoning and overdoses in young children. Children are naturally curious and may ingest medications if they are accessible, which can have serious health consequences. • Recognizing and responding training is crucial because it equips individuals, particularly those working with vulnerable populations like children, with the knowledge and skills to identify potential signs of abuse or neglect, understand their legal responsibility to report suspicions, and take appropriate actions to protect individuals at risk, ultimately preventing further harm and promoting safety and well-being; it empowers individuals to intervene early and effectively when concerns arise. You can complete this training at this link https://www.preventchildabusenc.org/ Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 6/10/2025 Number Present: 41 Completed Date: 6/10/2025 Age: From 0 To 5 Total Minutes: 220 Time In: 10:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Evita Bass and Ms. Cindy Williams-Hills, Administrators. Your program currently operates with a Five Star License effective May 25, 2023. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children participating in their outside learning environment, lunch, and rest time. Three new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items were monitored today. A playground inspection was recorded May 15, 2025. A fire drill was recorded on May 15, 2025. A lock down drill for the facility was recorded on February 6, 2025. The most recent fire inspection was on June 4, 2024. I observed a sanitation inspection that was last conducted on May 23, 2025, earning a Superior classification. You stated that you do provide transportation during the summer for the children. During today’s visit the vehicle used to transport the children was in the repair shop. The 2008 Chevy, Tag #TJ5758 plate and safety inspection expires on June 30, 2026. Your insurance is valid until June 9, 2026. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on June 4, 2024. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Space #1 there was not a current lesson plan listed for the week of June 9, 2025. GS 110-91(12); .0508(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #3 there was a bottle of Tylenol in an unlocked space. The administrator locked the medicine up in the medicine box. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Some of the medications checked during today's visit did not have all the required information on the medication forms. 10A NCAC 09 .0803(4)(6-9) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last safety drill was documented February 6, 2025. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training was not on file for review today. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before June 24, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Be sure to check the Medication Administration forms for all complete information before placing medicines in the classroom. • Keeping medication locked in early childhood education settings is crucial to prevent accidental poisoning and overdoses in young children. Children are naturally curious and may ingest medications if they are accessible, which can have serious health consequences. • Recognizing and responding training is crucial because it equips individuals, particularly those working with vulnerable populations like children, with the knowledge and skills to identify potential signs of abuse or neglect, understand their legal responsibility to report suspicions, and take appropriate actions to protect individuals at risk, ultimately preventing further harm and promoting safety and well-being; it empowers individuals to intervene early and effectively when concerns arise. You can complete this training at this link https://www.preventchildabusenc.org/ Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 6/10/2025 Number Present: 41 Completed Date: 6/10/2025 Age: From 0 To 5 Total Minutes: 220 Time In: 10:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Evita Bass and Ms. Cindy Williams-Hills, Administrators. Your program currently operates with a Five Star License effective May 25, 2023. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children participating in their outside learning environment, lunch, and rest time. Three new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items were monitored today. A playground inspection was recorded May 15, 2025. A fire drill was recorded on May 15, 2025. A lock down drill for the facility was recorded on February 6, 2025. The most recent fire inspection was on June 4, 2024. I observed a sanitation inspection that was last conducted on May 23, 2025, earning a Superior classification. You stated that you do provide transportation during the summer for the children. During today’s visit the vehicle used to transport the children was in the repair shop. The 2008 Chevy, Tag #TJ5758 plate and safety inspection expires on June 30, 2026. Your insurance is valid until June 9, 2026. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on June 4, 2024. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Space #1 there was not a current lesson plan listed for the week of June 9, 2025. GS 110-91(12); .0508(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #3 there was a bottle of Tylenol in an unlocked space. The administrator locked the medicine up in the medicine box. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Some of the medications checked during today's visit did not have all the required information on the medication forms. 10A NCAC 09 .0803(4)(6-9) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last safety drill was documented February 6, 2025. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training was not on file for review today. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before June 24, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Be sure to check the Medication Administration forms for all complete information before placing medicines in the classroom. • Keeping medication locked in early childhood education settings is crucial to prevent accidental poisoning and overdoses in young children. Children are naturally curious and may ingest medications if they are accessible, which can have serious health consequences. • Recognizing and responding training is crucial because it equips individuals, particularly those working with vulnerable populations like children, with the knowledge and skills to identify potential signs of abuse or neglect, understand their legal responsibility to report suspicions, and take appropriate actions to protect individuals at risk, ultimately preventing further harm and promoting safety and well-being; it empowers individuals to intervene early and effectively when concerns arise. You can complete this training at this link https://www.preventchildabusenc.org/ Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: TURKESSHA CASTERLOW Operation Type: Center Case Number: Visit Date: 6/10/2025 Number Present: 41 Completed Date: 6/10/2025 Age: From 0 To 5 Total Minutes: 220 Time In: 10:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Turkessha Casterlow, Childcare Consultant with Evita Bass and Ms. Cindy Williams-Hills, Administrators. Your program currently operates with a Five Star License effective May 25, 2023. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children participating in their outside learning environment, lunch, and rest time. Three new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items were monitored today. A playground inspection was recorded May 15, 2025. A fire drill was recorded on May 15, 2025. A lock down drill for the facility was recorded on February 6, 2025. The most recent fire inspection was on June 4, 2024. I observed a sanitation inspection that was last conducted on May 23, 2025, earning a Superior classification. You stated that you do provide transportation during the summer for the children. During today’s visit the vehicle used to transport the children was in the repair shop. The 2008 Chevy, Tag #TJ5758 plate and safety inspection expires on June 30, 2026. Your insurance is valid until June 9, 2026. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on June 4, 2024. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Space #1 there was not a current lesson plan listed for the week of June 9, 2025. GS 110-91(12); .0508(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #3 there was a bottle of Tylenol in an unlocked space. The administrator locked the medicine up in the medicine box. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Some of the medications checked during today's visit did not have all the required information on the medication forms. 10A NCAC 09 .0803(4)(6-9) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last safety drill was documented February 6, 2025. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training was not on file for review today. .1102(g) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before June 24, 2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to turkessha.casterlow@dhhs.nc.gov. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Be sure to check the Medication Administration forms for all complete information before placing medicines in the classroom. • Keeping medication locked in early childhood education settings is crucial to prevent accidental poisoning and overdoses in young children. Children are naturally curious and may ingest medications if they are accessible, which can have serious health consequences. • Recognizing and responding training is crucial because it equips individuals, particularly those working with vulnerable populations like children, with the knowledge and skills to identify potential signs of abuse or neglect, understand their legal responsibility to report suspicions, and take appropriate actions to protect individuals at risk, ultimately preventing further harm and promoting safety and well-being; it empowers individuals to intervene early and effectively when concerns arise. You can complete this training at this link https://www.preventchildabusenc.org/ Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Turkessha Casterlow, Child Care Consultant (336) 268-0089 turkessha.casterlow@dhhs.nc.gov Kaye Adkins, Supervisor kaye.adkins@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: BOON TROTT Operation Type: Center Case Number: Visit Date: 12/17/2024 Number Present: 35 Completed Date: 12/17/2024 Age: From 0 To 5 Total Minutes: 245 Time In: 09:20 AM Time Out: 01:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable childcare requirements during an Annual Compliance Visit. Upon arrival, I was greeted by the assistant director, Evita Bass. The director, Cynthia Williams, arrived a short time later. This program is operating with five star rated license, serving one NCPREK classroom children. The operator completed the last fire inspection on 6/3/2024 and the last sanitation inspection on 12/10/2024 with superior rating. Ms. Bass escorted me as I completed a walkthrough of the indoor learning environment. Space 8 is used for “Drop- In Care” for such activity as parents’ night out. Ms. Williams accompanied me as I monitored the outdoor learning environment. I observed the children playing with toys and materials easily accessible, eating a morning snack, making an art project, and playing in the outdoor learning environment. I reviewed the staff and children’s records and program records. Ms. Williams told me she has ordered extra surfacing material for the playground. I was not able to monitor the bus used for transporting children. The bus was in the shop for a repair work. I observed the following violation today. I reviewed the item with Ms. Williams and Ms. Bass in detail. Violation Number Comment Rule 1041 Prior to employment a Criminal Background Check was not completed. One employee, Daneria Jones, did not complete a criminal background check. She was hired on 8/12/2024 without a qualification letter." G.S. 110-90.2(b) The above violation must be corrected immediately. Daneira Jones must leave at the end of the day. She may return only after you have her qualification letter on file. I must receive a compliance statement/ letter via email by 12/31/2024. In the letter, include the following information: 1. Your facility ID# and Name 2. Visit date 3. Violation item number(s) 4. How and when the violation was corrected (Be specific) 5. Your signature/name and position Technical Assistance > Criminal Background Check (CBC): The process for the Criminal Background Check has changed. The system you’d access is now called ABCMS. For questions, you may call the criminal background check unit at (919) 814-6401 or email DHHS.CBC.Unit@dhhs.nc.gov. You can also learn more about the background check by accessing the website, https://ncabcms.nc.gov/DCDEE/Home. Providers are encouraged to complete the Moodle training first regarding the check. > CBC Applicants will log into ABCMS using their NCID and password, make application, pay the fee for the background check and print the fingerprint release form to take to their local law enforcement office to be fingerprinted. Once results have been received and the fingerprints processed by the Division of Child Development and Early Education Criminal Background Check Unit, the applicant will be notified by email that they can then log back into ABCMS using their NCID and password to see the results. Approved applicants can print their qualification letter directly from ABCMS. > If you are using a document such as the application, it must contain all the information on the sample form available on the DCDEE website, https://ncchildcare.ncdhhs.gov/. Be sure the forms/documents you are using are the most current versions which align with the current childcare rules. Visit the DCDEE website above to access the Provider Forms and Documents. I provided Ms. Williams and Ms. Bass an opportunity to ask questions regarding today’s visit and interpretation and the implementation of childcare requirements applicable to the facility. If you have any questions or concerns, you may reach me at 336-706-2871 or email me at boon.trott@dhhs.nc.gov. The contact information for my supervisor, Kaye Adkins, is 336-580-2527 or kaye.adkins@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: BOON TROTT Operation Type: Center Case Number: Visit Date: 8/7/2024 Number Present: 50 Completed Date: 8/7/2024 Age: From 0 To 8 Total Minutes: 205 Time In: 09:15 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during a routine unannounced visit. This childcare center is operating with a Five-star license. Upon arrival, I was greeted by the director, Cynthia Williams, and the assistant director, Aveeta Bass. I informed them of the purpose of my visit. The last annual compliance visit was conducted on 1/25/2024. The last fire inspection was completed on 6/3/2024 and the sanitation inspection was last completed on 5/30/2024 with superior rating. MS. Williams accompanied me as I conducted a walkthrough of the indoor and outdoor learning environment. I reviewed four new staff files and conducted a partial assessment of the childcare requirements today. Ms. Bass assisted me with the staff files. No children were enrolled in the second shift. I observed the children having a group time, playing with the toys and materials easily accessible to them, having an outdoor time in the playground, and infants sleeping. I observed the following violations during today’s visit and provided technical assistance. Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. "In the three year old's room, there was an Advil with no parental authorization." 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. "In the three-year old room, there was a can of Off spray with the authorization which had expired." 10A NCAC 09 .0803(1)(d) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. "The caregiver in the infant room did not document the time(s) she visually checked on the sleeping infant who went to sleep at 9:15. It was 9:35 when I checked the sleep check record. The caregiver told me she checked every five minutes." .0606(g) The above violations must be corrected immediately. I must receive a compliance statement/ letter by email or mail no later than 8/21 2023. Include the following information in the letter. 1.Facility name and ID# 2.Visit date 3.Violation item number 4.Explain how and when each violation was corrected 5.Your name and position My email address is boon.trott@dhhs.nc.gov, and the mailing address is PO Box 1374, Mebane, NC 27302. Technical Assistance > Medications: Periodic review of the medications and the authorization records may assist with maintaining compliance regarding the parental authorizations. Please review child care rule 803. The rulebook may be accessed on the DCDEE website, https://ncchildcare.ncdhhs.gov. > Clarification on staff records related to health: Create a separate folder (file) for health/medical related records for staff, such as Health Assessment, TB rest/screening, Health Questionnaire, etc. The main point to remember is maintaining privacy for the staff in regard to such records, keeping the medical related records separately and securely from the other personnel records. This is child care rule 701(d). Other Information Weighted blankets or vests: 1.Blankets of any type are prohibited for children aged 0 to 12 months, per .0606(a)(2) Safe Sleep Policy. The current child care rules specifically state no blankets or other items can be used/placed with a sleeping infant aged 12 months or younger. 2.Weighted blankets or vests can potentially restrict a child’s movement; therefore, they are prohibited for use unless a therapist requests and approves the use. A therapist can only approve the use for children 13 months or older. 3.If the use of a weighted blanket or vest is something a facility wants to consider using, you’d need to contact me prior to use to ensure compliance with applicable requirements. If you have questions or concerns, I may be reached at 336-706-2871 or Boon.Trott@dhhs.nc.gov s. My mailing address is P.O. Box 1374, Mebane, NC 27302. The contact information for my supervisor, Kaye Adkins, is 336-580-2527 or kaye.adkins@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: BOON TROTT Operation Type: Center Case Number: Visit Date: 8/7/2024 Number Present: 50 Completed Date: 8/7/2024 Age: From 0 To 8 Total Minutes: 205 Time In: 09:15 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during a routine unannounced visit. This childcare center is operating with a Five-star license. Upon arrival, I was greeted by the director, Cynthia Williams, and the assistant director, Aveeta Bass. I informed them of the purpose of my visit. The last annual compliance visit was conducted on 1/25/2024. The last fire inspection was completed on 6/3/2024 and the sanitation inspection was last completed on 5/30/2024 with superior rating. MS. Williams accompanied me as I conducted a walkthrough of the indoor and outdoor learning environment. I reviewed four new staff files and conducted a partial assessment of the childcare requirements today. Ms. Bass assisted me with the staff files. No children were enrolled in the second shift. I observed the children having a group time, playing with the toys and materials easily accessible to them, having an outdoor time in the playground, and infants sleeping. I observed the following violations during today’s visit and provided technical assistance. Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. "In the three year old's room, there was an Advil with no parental authorization." 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. "In the three-year old room, there was a can of Off spray with the authorization which had expired." 10A NCAC 09 .0803(1)(d) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. "The caregiver in the infant room did not document the time(s) she visually checked on the sleeping infant who went to sleep at 9:15. It was 9:35 when I checked the sleep check record. The caregiver told me she checked every five minutes." .0606(g) The above violations must be corrected immediately. I must receive a compliance statement/ letter by email or mail no later than 8/21 2023. Include the following information in the letter. 1.Facility name and ID# 2.Visit date 3.Violation item number 4.Explain how and when each violation was corrected 5.Your name and position My email address is boon.trott@dhhs.nc.gov, and the mailing address is PO Box 1374, Mebane, NC 27302. Technical Assistance > Medications: Periodic review of the medications and the authorization records may assist with maintaining compliance regarding the parental authorizations. Please review child care rule 803. The rulebook may be accessed on the DCDEE website, https://ncchildcare.ncdhhs.gov. > Clarification on staff records related to health: Create a separate folder (file) for health/medical related records for staff, such as Health Assessment, TB rest/screening, Health Questionnaire, etc. The main point to remember is maintaining privacy for the staff in regard to such records, keeping the medical related records separately and securely from the other personnel records. This is child care rule 701(d). Other Information Weighted blankets or vests: 1.Blankets of any type are prohibited for children aged 0 to 12 months, per .0606(a)(2) Safe Sleep Policy. The current child care rules specifically state no blankets or other items can be used/placed with a sleeping infant aged 12 months or younger. 2.Weighted blankets or vests can potentially restrict a child’s movement; therefore, they are prohibited for use unless a therapist requests and approves the use. A therapist can only approve the use for children 13 months or older. 3.If the use of a weighted blanket or vest is something a facility wants to consider using, you’d need to contact me prior to use to ensure compliance with applicable requirements. If you have questions or concerns, I may be reached at 336-706-2871 or Boon.Trott@dhhs.nc.gov s. My mailing address is P.O. Box 1374, Mebane, NC 27302. The contact information for my supervisor, Kaye Adkins, is 336-580-2527 or kaye.adkins@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2200 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 0724-264A Visit Date: 7/29/2024 Number Present: 48 Completed Date: 7/29/2024 Age: From 0 To 6 Total Minutes: 190 Time In: 09:05 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Evita Bass, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Bass, Tasha Calhoun -Hills, Co-Owner, Cynthia Williams-Hills, Co-Owner, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On July 19, 2024, a staff member aggressively used their hands to push a two-year-old child’s hand out of their face. The staff held the child in non-nurturing manner by placing their arms across the child’s upper body leaving the child’s legs to dangle in the air as they walked across the playground. In addition, the same staff member spoke to children in a raised tone. G.S. 110-91(10) You may contact me at (Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov) or (Sheronda Harris, Supervisor, Sheronda.harris@dhhs.nc.gov). Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2200). If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 0724-264A Visit Date: 7/29/2024 Number Present: 48 Completed Date: 7/29/2024 Age: From 0 To 6 Total Minutes: 190 Time In: 09:05 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Evita Bass, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Bass, Tasha Calhoun -Hills, Co-Owner, Cynthia Williams-Hills, Co-Owner, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On July 19, 2024, a staff member aggressively used their hands to push a two-year-old child’s hand out of their face. The staff held the child in non-nurturing manner by placing their arms across the child’s upper body leaving the child’s legs to dangle in the air as they walked across the playground. In addition, the same staff member spoke to children in a raised tone. G.S. 110-91(10) You may contact me at (Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov) or (Sheronda Harris, Supervisor, Sheronda.harris@dhhs.nc.gov). Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2200). If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: CENTER OF EXCELLENCE CHILD CARE AND ACADEMY Facility ID: 68000529 Consultant: BOON TROTT Operation Type: Center Case Number: Visit Date: 1/25/2024 Number Present: 57 Completed Date: 1/25/2024 Age: From 0 To 5 Total Minutes: 220 Time In: 09:30 AM Time Out: 01:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable childcare requirements during an Annual Compliance Visit. This program is operating with a five star license, meeting reduced ratios and enhanced space. I was greeted by the owner/director, Cynthia Hills. The operator completed the last fire inspection on 5/24/2023and the last sanitation inspection on 10/31/2023. I completed a walkthrough of the indoor and outdoor learning environment and monitored transportation requirements, including the bus used for transporting school age children. Ms. Hills accompanied me. The multipurpose room has been converted to a school age classroom since my last visit. I observed the children playing in the activity areas, having a group time, being diapered, eating lunch, and resting. Ms. Hills assisted by gathering the documents and files for me to review. Transportation requirements were in compliance. I observed the following violations today. I reviewed the items with Ms. Hills and provided technical assistance. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Thhere was no activity plan for the school age children in space 7. This was corrected after I brought it to the director's attention. GS 110-91(12); .0508(a) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. In large and small playgound, there was not enough rubber mullch around the stationary slides. The much measured less than 4 inches. .0605(j) The above violation item #716 must be corrected immediately. I must receive a compliance statement/letter by email or mail by 2/9/2024. In the letter, include the following information: 1. Your facility ID# and Name 2. Visit date 3. Violation item number(s) 4. How and when the violation was corrected (Be specific) 5. Your signature/name and position My email address is boon.trott@dhhs.nc.gov, and the mailing address is PO Box 1374, Mebane, NC 27302. If the violation cannot be corrected within the required time frame, you must let me know. Technical Assistance > A current activity plan must be posted for each group of children including the school age children. A sample can be found on the DCDEE website, https://ncchildcare.ncdhhs.gov/Provider-Documents-and-Forms. >The Summary of NC Child Care Law brochure and poster have been revised and can be accessed on the Division’s website also. >Depth of the surfacing material: Equipment with a critical height of more than 5 feet, but less than 7 feet must have 6 inches of loose surfacing material, except for sand, and equipment with a critical height of 7 feet to 10 feet must have 9 inches of any of the loose surfacing material, except for sand. Child Care Rule .605 (K). >Food and choking hazards for children under the age 3. >Be sure the forms/documents you are using are the most current versions which align with the current childcare rules. Visit the DCDEE website above to access the Provider Forms and Documents. I provided Ms. Hills an opportunity to ask questions regarding today’s visit and interpretation and the implementation of childcare requirements applicable to the facility. If you have any questions or concerns, you may reach me at 336-706-2871 or email me at boon.trott@dhhs.nc.gov. My mailing address is P.O. Box 1374, Mebane, NC 27302. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times