Calling Kids Child Development Center, Inc.

10A NCAC 09 .0514 · Violation

Name of Operation: CALLING KIDS CHILD DEVELOPMENT CENTER, INC. Facility ID: 02000095 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 1/15/2026 Number Present: 45 Completed Date: 1/15/2026 Age: From 0 To 12 Total Minutes: 165 Time In: 09:30 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an annual compliance visit. You, Angela Adams, Owner/Director, assisted me with today’s visit. The last sanitation inspection was completed on April 25, 2025, with a “Superior” classification. The last fire inspection was completed on January 9, 2025, and the facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the environment was completed. Children were observed during teacher directed activities, free choice activities, lunch, gross motor, and rest time. Infants were observed to be receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on December 3, 2025. Emergency drills are being completed every three months as required. The last emergency drill in the form of a lockdown was completed on November 13, 2025. Your playground meets child care safety standards. The last playground inspection was completed on December 3, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications. A selection of staff files and children’s files were monitored during today’s visit. The facility does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. A staff member hired on 9/13/22 did not have documentation of reviewing the facility's EMC plan annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A staff member hired 9/13/22 did not have an updated health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. A staff member hired 9/13/22 did not have an updated emergency information form on file. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A staff member hired on 9/13/22 did not have a current annual staff evaluation and staff development plan. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. A staff member hired on 9/13/22 did not have documentation of reviewing the facility's EPR plan annually. .0607(e) Technical Assistance was provided on the following: • We discussed setting a reminder on the calendar or in your phone to update staff forms and documents that are required to be updated and reviewed annually. Consultation was provided on the following: During today’s visit, we discussed the three QRIS Pathways to the Stars effective July 1, 2025. We covered enhanced ratios and space expectations, staff education including ensuring all staff have WORKS accounts, understanding the 50% requirement for lead teachers and for other educators, and how work experience may count, the Family and Community Engagement Foundational Practices, Continuous Quality Improvement (CQI) Plan for the Facility and Individuals, Self-Study and Coaching/Mentoring or Training. During today’s visit, we discussed how to locate the following information on the DCDEE website: 1) QRIS Modernization resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization 2) Chapter 10 General Statutes Child Care Facilities: https://www.ncleg.gov/enactedlegislation/statutes/pdf/byarticle/chapter_110/article_7.pdf 3) Chapter 9 Child Care Rules: https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_effective_November_1_2024.pdf?ver=ehWYKGfm96nANIMcZk_zIg%3d%3d 4) NC Child Care Commission Approved Curricula: https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Approved-Curricula 5) NC Child Care Commission Approved Formative Assessments: https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Formative-Assessment During today’s visit, I directed you to the North Carolina Rated License Assessment Project (NCRLAP) website for resources and trainings related to Environmental Rating Scales (ERS). As discussed today, this facility should consider the QRIS options and make a decision as to the option the facility wishes to pursue for their rated license reassessment. While this facility may begin their rated license reassessment process at any time, this facility should be prepared to submit their Application for Assessment for a Rated License no later than between April 1, 2026, and September 30, 2026. The following steps are how you can begin preparing for the Rated License process: If you choose Pathway 1: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant no later than, July 2026. • Complete the “Environmental Rating Scale (ERS) Assessment Request” form electronically and submit to your child care consultant no later than, July 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Begin planning for your three-month self-study using the applicable ITERS-3, ECERS-3, SACERS-U, OR FCCERS-3 books. • Prepare for Environmental Rating Scale (ERS) assessments. • Access resources, trainings, and outreach via ncrlap.org. • Work with CCR&R or Smart Start for support in preparation. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • If four-year-olds are enrolled, select and implement an approved curriculum. If you choose Pathway 2: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant no later than July 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • Select and implement a curriculum. (4- and 5-star centers must use an approved curriculum and formative assessment tool for all ages.) • Arranging coaching or training options for administrators and lead teachers. If you choose Pathway 3: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant no later than July 2026. • Ensure all staff have active WORKS accounts. • If you are accredited through NAFCC, NECPA, AMS, or IMC, you may earn a three star rated license with NO Education standards evaluation. • If you are accredited through NAFCC, NECPA, AMS, or IMC and would like to earn a four or five star rated license, the Education standard evaluation will determine the star rating earned. • If you are accredited through NAEYC, NAC, COGNIA, or your facility is Head Start and/or Early Head Start Education, NO Education standards evaluation is needed. • Documentation of accreditation status and Head Start designation must be submitted to process your star rated license. • For additional support regarding preparations for the ERS, I suggested you contact Joanna Smith, Early Education Manager with the Iredell County Partnership for Young Children. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 29, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: CALLING KIDS CHILD DEVELOPMENT CENTER, INC. Facility ID: 02000095 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 1/15/2026 Number Present: 45 Completed Date: 1/15/2026 Age: From 0 To 12 Total Minutes: 165 Time In: 09:30 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an annual compliance visit. You, Angela Adams, Owner/Director, assisted me with today’s visit. The last sanitation inspection was completed on April 25, 2025, with a “Superior” classification. The last fire inspection was completed on January 9, 2025, and the facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the environment was completed. Children were observed during teacher directed activities, free choice activities, lunch, gross motor, and rest time. Infants were observed to be receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on December 3, 2025. Emergency drills are being completed every three months as required. The last emergency drill in the form of a lockdown was completed on November 13, 2025. Your playground meets child care safety standards. The last playground inspection was completed on December 3, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications. A selection of staff files and children’s files were monitored during today’s visit. The facility does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. A staff member hired on 9/13/22 did not have documentation of reviewing the facility's EMC plan annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A staff member hired 9/13/22 did not have an updated health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. A staff member hired 9/13/22 did not have an updated emergency information form on file. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A staff member hired on 9/13/22 did not have a current annual staff evaluation and staff development plan. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. A staff member hired on 9/13/22 did not have documentation of reviewing the facility's EPR plan annually. .0607(e) Technical Assistance was provided on the following: • We discussed setting a reminder on the calendar or in your phone to update staff forms and documents that are required to be updated and reviewed annually. Consultation was provided on the following: During today’s visit, we discussed the three QRIS Pathways to the Stars effective July 1, 2025. We covered enhanced ratios and space expectations, staff education including ensuring all staff have WORKS accounts, understanding the 50% requirement for lead teachers and for other educators, and how work experience may count, the Family and Community Engagement Foundational Practices, Continuous Quality Improvement (CQI) Plan for the Facility and Individuals, Self-Study and Coaching/Mentoring or Training. During today’s visit, we discussed how to locate the following information on the DCDEE website: 1) QRIS Modernization resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization 2) Chapter 10 General Statutes Child Care Facilities: https://www.ncleg.gov/enactedlegislation/statutes/pdf/byarticle/chapter_110/article_7.pdf 3) Chapter 9 Child Care Rules: https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_effective_November_1_2024.pdf?ver=ehWYKGfm96nANIMcZk_zIg%3d%3d 4) NC Child Care Commission Approved Curricula: https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Approved-Curricula 5) NC Child Care Commission Approved Formative Assessments: https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Formative-Assessment During today’s visit, I directed you to the North Carolina Rated License Assessment Project (NCRLAP) website for resources and trainings related to Environmental Rating Scales (ERS). As discussed today, this facility should consider the QRIS options and make a decision as to the option the facility wishes to pursue for their rated license reassessment. While this facility may begin their rated license reassessment process at any time, this facility should be prepared to submit their Application for Assessment for a Rated License no later than between April 1, 2026, and September 30, 2026. The following steps are how you can begin preparing for the Rated License process: If you choose Pathway 1: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant no later than, July 2026. • Complete the “Environmental Rating Scale (ERS) Assessment Request” form electronically and submit to your child care consultant no later than, July 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Begin planning for your three-month self-study using the applicable ITERS-3, ECERS-3, SACERS-U, OR FCCERS-3 books. • Prepare for Environmental Rating Scale (ERS) assessments. • Access resources, trainings, and outreach via ncrlap.org. • Work with CCR&R or Smart Start for support in preparation. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • If four-year-olds are enrolled, select and implement an approved curriculum. If you choose Pathway 2: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant no later than July 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • Select and implement a curriculum. (4- and 5-star centers must use an approved curriculum and formative assessment tool for all ages.) • Arranging coaching or training options for administrators and lead teachers. If you choose Pathway 3: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant no later than July 2026. • Ensure all staff have active WORKS accounts. • If you are accredited through NAFCC, NECPA, AMS, or IMC, you may earn a three star rated license with NO Education standards evaluation. • If you are accredited through NAFCC, NECPA, AMS, or IMC and would like to earn a four or five star rated license, the Education standard evaluation will determine the star rating earned. • If you are accredited through NAEYC, NAC, COGNIA, or your facility is Head Start and/or Early Head Start Education, NO Education standards evaluation is needed. • Documentation of accreditation status and Head Start designation must be submitted to process your star rated license. • For additional support regarding preparations for the ERS, I suggested you contact Joanna Smith, Early Education Manager with the Iredell County Partnership for Young Children. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 29, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CALLING KIDS CHILD DEVELOPMENT CENTER, INC. Facility ID: 02000095 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 1/15/2026 Number Present: 45 Completed Date: 1/15/2026 Age: From 0 To 12 Total Minutes: 165 Time In: 09:30 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an annual compliance visit. You, Angela Adams, Owner/Director, assisted me with today’s visit. The last sanitation inspection was completed on April 25, 2025, with a “Superior” classification. The last fire inspection was completed on January 9, 2025, and the facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the environment was completed. Children were observed during teacher directed activities, free choice activities, lunch, gross motor, and rest time. Infants were observed to be receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on December 3, 2025. Emergency drills are being completed every three months as required. The last emergency drill in the form of a lockdown was completed on November 13, 2025. Your playground meets child care safety standards. The last playground inspection was completed on December 3, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications. A selection of staff files and children’s files were monitored during today’s visit. The facility does not provide transportation. The following violations were documented during today’s visit: Violation Number Comment Rule 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. A staff member hired on 9/13/22 did not have documentation of reviewing the facility's EMC plan annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A staff member hired 9/13/22 did not have an updated health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. A staff member hired 9/13/22 did not have an updated emergency information form on file. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A staff member hired on 9/13/22 did not have a current annual staff evaluation and staff development plan. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. A staff member hired on 9/13/22 did not have documentation of reviewing the facility's EPR plan annually. .0607(e) Technical Assistance was provided on the following: • We discussed setting a reminder on the calendar or in your phone to update staff forms and documents that are required to be updated and reviewed annually. Consultation was provided on the following: During today’s visit, we discussed the three QRIS Pathways to the Stars effective July 1, 2025. We covered enhanced ratios and space expectations, staff education including ensuring all staff have WORKS accounts, understanding the 50% requirement for lead teachers and for other educators, and how work experience may count, the Family and Community Engagement Foundational Practices, Continuous Quality Improvement (CQI) Plan for the Facility and Individuals, Self-Study and Coaching/Mentoring or Training. During today’s visit, we discussed how to locate the following information on the DCDEE website: 1) QRIS Modernization resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization 2) Chapter 10 General Statutes Child Care Facilities: https://www.ncleg.gov/enactedlegislation/statutes/pdf/byarticle/chapter_110/article_7.pdf 3) Chapter 9 Child Care Rules: https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_effective_November_1_2024.pdf?ver=ehWYKGfm96nANIMcZk_zIg%3d%3d 4) NC Child Care Commission Approved Curricula: https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Approved-Curricula 5) NC Child Care Commission Approved Formative Assessments: https://ncchildcare.ncdhhs.gov/Services/NC-Pre-K-Program/Formative-Assessment During today’s visit, I directed you to the North Carolina Rated License Assessment Project (NCRLAP) website for resources and trainings related to Environmental Rating Scales (ERS). As discussed today, this facility should consider the QRIS options and make a decision as to the option the facility wishes to pursue for their rated license reassessment. While this facility may begin their rated license reassessment process at any time, this facility should be prepared to submit their Application for Assessment for a Rated License no later than between April 1, 2026, and September 30, 2026. The following steps are how you can begin preparing for the Rated License process: If you choose Pathway 1: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant no later than, July 2026. • Complete the “Environmental Rating Scale (ERS) Assessment Request” form electronically and submit to your child care consultant no later than, July 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Begin planning for your three-month self-study using the applicable ITERS-3, ECERS-3, SACERS-U, OR FCCERS-3 books. • Prepare for Environmental Rating Scale (ERS) assessments. • Access resources, trainings, and outreach via ncrlap.org. • Work with CCR&R or Smart Start for support in preparation. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • If four-year-olds are enrolled, select and implement an approved curriculum. If you choose Pathway 2: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant no later than July 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • Select and implement a curriculum. (4- and 5-star centers must use an approved curriculum and formative assessment tool for all ages.) • Arranging coaching or training options for administrators and lead teachers. If you choose Pathway 3: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant no later than July 2026. • Ensure all staff have active WORKS accounts. • If you are accredited through NAFCC, NECPA, AMS, or IMC, you may earn a three star rated license with NO Education standards evaluation. • If you are accredited through NAFCC, NECPA, AMS, or IMC and would like to earn a four or five star rated license, the Education standard evaluation will determine the star rating earned. • If you are accredited through NAEYC, NAC, COGNIA, or your facility is Head Start and/or Early Head Start Education, NO Education standards evaluation is needed. • Documentation of accreditation status and Head Start designation must be submitted to process your star rated license. • For additional support regarding preparations for the ERS, I suggested you contact Joanna Smith, Early Education Manager with the Iredell County Partnership for Young Children. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 29, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: CALLING KIDS CHILD DEVELOPMENT CENTER, INC. Facility ID: 02000095 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 8/20/2025 Number Present: 49 Completed Date: 8/20/2025 Age: From 0 To 12 Total Minutes: 220 Time In: 11:00 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during a Routine Unannounced Visit. You, Angela Adams, Owner/Director, assisted me with today’s visit. Erin Pickard, Licensing Supervisor, accompanied me on today’s visit. The last Annual Compliance Visit was completed on February 13, 2025. The last sanitation inspection was completed on April 25, 2025, with a “Superior” classification. The last fire inspection was completed on January 9, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent prior to today’s visit. The NC Secretary of State website was reviewed during today’s visit. Calling Kids Child Development Center, Inc. was listed as current-active. The center's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. Upon arrival we observed two staff members attempting to keep children from entering the road while we were trying to enter the facility parking lot. As we drove closer to the facility, two children were observed running from the small grassy area located between the parking lot and the road, as our vehicles approached. One of the two children that entered the road was running towards one of the vehicles, causing the vehicle to stop to give the staff member time to pick the child up and return to the grassy area. As the staff members began to transition the children back inside the building, half of the children were observed not staying with the staff members and were scattered around the parking lot. We observed in children’s files signed permission forms giving children permission to play outside the fenced area during planned activities. The activity plan was monitored stating that the outdoor activity for today was for children to create pictures using sidewalk chalk. Although staff planned the outdoor activity and had permission from parents to play outside the fenced area, it is required to ensure that activities take place in a safe environment. During today’s visit we provided alternatives to implementing this same activity in a safe environment. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, outdoor play, teacher directed activities, toileting and handwashing routines, lunch, and rest time. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on July 14, 2025. Emergency drills are being completed every three months as required. The last emergency drill was completed on May 19, 2025. Your playground meets child care safety standards. The last playground inspection was completed on July 14, 2025. Materials, toys, and equipment throughout the facility was of sufficient quantity, and developmentally appropriate. You stated that no children currently enrolled receive medications while in care at the facility. All staff files were monitored for a current Criminal Background qualification letter, current First Aid and CPR training, ITS-SIDS training, BSAC training, and special trainings during today’s visit. The facility does not provide transportation. Your facility has completed the Lead Water tested and has enrolled in Lead-Based Paint and Asbestos testing with Clean Water for Carolina Kids. Your facility has created and is maintaining the facility roster within the ABCMS portal. The following violations were documented during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. In space 4, six children's plastic storage containers were broken or exposing sharp edges. An area of the outdoor fence had rust along with the picnic table. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. Two staff members failed to provide a safe outdoor environment when twelve children two years of age were participating in a planned activity, located on the public road in front of the child care facility. 10A NCAC 09 .0601(a) 1421 Hazardous items, materials, and equipment such as archery equipment, hand and power tools, nails, chemicals, or propane stoves were not used under adult supervision. One of the doors leading inside the kitchen was unlocked. .2506(c) Technical Assistance was provided on the following: 1. We discussed staff conducting a walkthrough of their classroom weekly to monitor toys, storage containers, and equipment to ensure that items are not broken and in good repair. Items that show signs of wear and tear and have sharp broken edges should be replaced. We discussed that although the outdoor playground inspection is required to be completed monthly, a staff member with Playground Safety training should be monitoring the outdoor play areas daily. Staff should report to the director any items that may need to be repaired or replaced. 2. We discussed that when the kitchen is unoccupied by a staff member, the doors should be kept locked. Staff should double check the kitchen doors when they will not be inside the kitchen. 3. We discussed alternatives to using chalk inside your fenced in areas. We discussed using Plexi- glass with rounded corners or a chalkboard attached to the fencing allowing children to use nontoxic markers. Consultation was provided on the following: 1. We discussed staff should begin looking for First Aid/CPR training in advance to ensure that the course is taken in advance. Staff may seek training opportunities outside of the county where they reside. Two staff members First Aid/CPR training is due to expire 9/7/25 2. We discussed that staff should begin working on renewing their Criminal Background Check qualification letter prior to the expiration date. One staff member’s Criminal Background Check qualification letter is due to expire on 9/14/25. 3. We discussed labeling the school age children’s cubbies to easily identify their personal belongings. 4. We discussed staff that are currently in school should print an unofficial transcript to show completed coursework in their personnel file for DCDEE review. WORKS STATUS LETTER: Child Care Rule .0703(c) Within six months of an individual assuming lead teacher or child care administrator duties, each center shall maintain the following information in the individual's staff record: (2) a copy of notification from the Division that the individual meets the equivalency or that the individual does not meet the equivalency and must enroll in coursework; DCDEE WEBSITE RESOURCES: -QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 3, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: CALLING KIDS CHILD DEVELOPMENT CENTER, INC. Facility ID: 02000095 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 8/20/2025 Number Present: 49 Completed Date: 8/20/2025 Age: From 0 To 12 Total Minutes: 220 Time In: 11:00 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during a Routine Unannounced Visit. You, Angela Adams, Owner/Director, assisted me with today’s visit. Erin Pickard, Licensing Supervisor, accompanied me on today’s visit. The last Annual Compliance Visit was completed on February 13, 2025. The last sanitation inspection was completed on April 25, 2025, with a “Superior” classification. The last fire inspection was completed on January 9, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent prior to today’s visit. The NC Secretary of State website was reviewed during today’s visit. Calling Kids Child Development Center, Inc. was listed as current-active. The center's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. Upon arrival we observed two staff members attempting to keep children from entering the road while we were trying to enter the facility parking lot. As we drove closer to the facility, two children were observed running from the small grassy area located between the parking lot and the road, as our vehicles approached. One of the two children that entered the road was running towards one of the vehicles, causing the vehicle to stop to give the staff member time to pick the child up and return to the grassy area. As the staff members began to transition the children back inside the building, half of the children were observed not staying with the staff members and were scattered around the parking lot. We observed in children’s files signed permission forms giving children permission to play outside the fenced area during planned activities. The activity plan was monitored stating that the outdoor activity for today was for children to create pictures using sidewalk chalk. Although staff planned the outdoor activity and had permission from parents to play outside the fenced area, it is required to ensure that activities take place in a safe environment. During today’s visit we provided alternatives to implementing this same activity in a safe environment. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, outdoor play, teacher directed activities, toileting and handwashing routines, lunch, and rest time. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on July 14, 2025. Emergency drills are being completed every three months as required. The last emergency drill was completed on May 19, 2025. Your playground meets child care safety standards. The last playground inspection was completed on July 14, 2025. Materials, toys, and equipment throughout the facility was of sufficient quantity, and developmentally appropriate. You stated that no children currently enrolled receive medications while in care at the facility. All staff files were monitored for a current Criminal Background qualification letter, current First Aid and CPR training, ITS-SIDS training, BSAC training, and special trainings during today’s visit. The facility does not provide transportation. Your facility has completed the Lead Water tested and has enrolled in Lead-Based Paint and Asbestos testing with Clean Water for Carolina Kids. Your facility has created and is maintaining the facility roster within the ABCMS portal. The following violations were documented during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. In space 4, six children's plastic storage containers were broken or exposing sharp edges. An area of the outdoor fence had rust along with the picnic table. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. Two staff members failed to provide a safe outdoor environment when twelve children two years of age were participating in a planned activity, located on the public road in front of the child care facility. 10A NCAC 09 .0601(a) 1421 Hazardous items, materials, and equipment such as archery equipment, hand and power tools, nails, chemicals, or propane stoves were not used under adult supervision. One of the doors leading inside the kitchen was unlocked. .2506(c) Technical Assistance was provided on the following: 1. We discussed staff conducting a walkthrough of their classroom weekly to monitor toys, storage containers, and equipment to ensure that items are not broken and in good repair. Items that show signs of wear and tear and have sharp broken edges should be replaced. We discussed that although the outdoor playground inspection is required to be completed monthly, a staff member with Playground Safety training should be monitoring the outdoor play areas daily. Staff should report to the director any items that may need to be repaired or replaced. 2. We discussed that when the kitchen is unoccupied by a staff member, the doors should be kept locked. Staff should double check the kitchen doors when they will not be inside the kitchen. 3. We discussed alternatives to using chalk inside your fenced in areas. We discussed using Plexi- glass with rounded corners or a chalkboard attached to the fencing allowing children to use nontoxic markers. Consultation was provided on the following: 1. We discussed staff should begin looking for First Aid/CPR training in advance to ensure that the course is taken in advance. Staff may seek training opportunities outside of the county where they reside. Two staff members First Aid/CPR training is due to expire 9/7/25 2. We discussed that staff should begin working on renewing their Criminal Background Check qualification letter prior to the expiration date. One staff member’s Criminal Background Check qualification letter is due to expire on 9/14/25. 3. We discussed labeling the school age children’s cubbies to easily identify their personal belongings. 4. We discussed staff that are currently in school should print an unofficial transcript to show completed coursework in their personnel file for DCDEE review. WORKS STATUS LETTER: Child Care Rule .0703(c) Within six months of an individual assuming lead teacher or child care administrator duties, each center shall maintain the following information in the individual's staff record: (2) a copy of notification from the Division that the individual meets the equivalency or that the individual does not meet the equivalency and must enroll in coursework; DCDEE WEBSITE RESOURCES: -QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 3, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CALLING KIDS CHILD DEVELOPMENT CENTER, INC. Facility ID: 02000095 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 8/20/2025 Number Present: 49 Completed Date: 8/20/2025 Age: From 0 To 12 Total Minutes: 220 Time In: 11:00 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during a Routine Unannounced Visit. You, Angela Adams, Owner/Director, assisted me with today’s visit. Erin Pickard, Licensing Supervisor, accompanied me on today’s visit. The last Annual Compliance Visit was completed on February 13, 2025. The last sanitation inspection was completed on April 25, 2025, with a “Superior” classification. The last fire inspection was completed on January 9, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent prior to today’s visit. The NC Secretary of State website was reviewed during today’s visit. Calling Kids Child Development Center, Inc. was listed as current-active. The center's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. Upon arrival we observed two staff members attempting to keep children from entering the road while we were trying to enter the facility parking lot. As we drove closer to the facility, two children were observed running from the small grassy area located between the parking lot and the road, as our vehicles approached. One of the two children that entered the road was running towards one of the vehicles, causing the vehicle to stop to give the staff member time to pick the child up and return to the grassy area. As the staff members began to transition the children back inside the building, half of the children were observed not staying with the staff members and were scattered around the parking lot. We observed in children’s files signed permission forms giving children permission to play outside the fenced area during planned activities. The activity plan was monitored stating that the outdoor activity for today was for children to create pictures using sidewalk chalk. Although staff planned the outdoor activity and had permission from parents to play outside the fenced area, it is required to ensure that activities take place in a safe environment. During today’s visit we provided alternatives to implementing this same activity in a safe environment. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, outdoor play, teacher directed activities, toileting and handwashing routines, lunch, and rest time. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on July 14, 2025. Emergency drills are being completed every three months as required. The last emergency drill was completed on May 19, 2025. Your playground meets child care safety standards. The last playground inspection was completed on July 14, 2025. Materials, toys, and equipment throughout the facility was of sufficient quantity, and developmentally appropriate. You stated that no children currently enrolled receive medications while in care at the facility. All staff files were monitored for a current Criminal Background qualification letter, current First Aid and CPR training, ITS-SIDS training, BSAC training, and special trainings during today’s visit. The facility does not provide transportation. Your facility has completed the Lead Water tested and has enrolled in Lead-Based Paint and Asbestos testing with Clean Water for Carolina Kids. Your facility has created and is maintaining the facility roster within the ABCMS portal. The following violations were documented during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. In space 4, six children's plastic storage containers were broken or exposing sharp edges. An area of the outdoor fence had rust along with the picnic table. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. Two staff members failed to provide a safe outdoor environment when twelve children two years of age were participating in a planned activity, located on the public road in front of the child care facility. 10A NCAC 09 .0601(a) 1421 Hazardous items, materials, and equipment such as archery equipment, hand and power tools, nails, chemicals, or propane stoves were not used under adult supervision. One of the doors leading inside the kitchen was unlocked. .2506(c) Technical Assistance was provided on the following: 1. We discussed staff conducting a walkthrough of their classroom weekly to monitor toys, storage containers, and equipment to ensure that items are not broken and in good repair. Items that show signs of wear and tear and have sharp broken edges should be replaced. We discussed that although the outdoor playground inspection is required to be completed monthly, a staff member with Playground Safety training should be monitoring the outdoor play areas daily. Staff should report to the director any items that may need to be repaired or replaced. 2. We discussed that when the kitchen is unoccupied by a staff member, the doors should be kept locked. Staff should double check the kitchen doors when they will not be inside the kitchen. 3. We discussed alternatives to using chalk inside your fenced in areas. We discussed using Plexi- glass with rounded corners or a chalkboard attached to the fencing allowing children to use nontoxic markers. Consultation was provided on the following: 1. We discussed staff should begin looking for First Aid/CPR training in advance to ensure that the course is taken in advance. Staff may seek training opportunities outside of the county where they reside. Two staff members First Aid/CPR training is due to expire 9/7/25 2. We discussed that staff should begin working on renewing their Criminal Background Check qualification letter prior to the expiration date. One staff member’s Criminal Background Check qualification letter is due to expire on 9/14/25. 3. We discussed labeling the school age children’s cubbies to easily identify their personal belongings. 4. We discussed staff that are currently in school should print an unofficial transcript to show completed coursework in their personnel file for DCDEE review. WORKS STATUS LETTER: Child Care Rule .0703(c) Within six months of an individual assuming lead teacher or child care administrator duties, each center shall maintain the following information in the individual's staff record: (2) a copy of notification from the Division that the individual meets the equivalency or that the individual does not meet the equivalency and must enroll in coursework; DCDEE WEBSITE RESOURCES: -QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 3, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: CALLING KIDS CHILD DEVELOPMENT CENTER, INC. Facility ID: 02000095 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 2/13/2025 Number Present: 52 Completed Date: 2/13/2025 Age: From 0 To 12 Total Minutes: 195 Time In: 09:00 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Angela Adams, Director, assisted me with today’s visit. The last annual compliance visit was conducted on March 12, 2024. The last sanitation inspection was completed on December 6, 2024, with a “Superior” classification. The last fire inspection was completed January 9, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-five percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, teacher directed activities, toileting and handwashing routines, and lunch. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on January 27 2025. Emergency drills are being completed every three months as required. The last emergency drill was completed on November 14, 2024. Your playground meets child care safety standards. The last playground inspection was completed on January 27, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. One emergency medication and its Medical Action Plan was monitored during today’s visit. A selection of staff files and children’s files were monitored during today’s visit. Health and Safety requirements were also monitored during today’s visit. The facility does not provide transportation. The following violations were documented today: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Fourteen children's cups, brought from home, were not dated/labeled for the appropriate child. 15A NCAC 18A .2804(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired on 9/14/24 did not complete Recognizing and Responding to Suspicions of Child Maltreatment training until 1/27/25. A staff member hired on 6/3/24 did not complete Recognizing and Responding to Suspicions of Child Maltreatment training until 11/7/24. .1102(g) Technical Assistance was provided on the following: 1. We discussed that when children bring water bottles from home it should be labeled with the child’s name and date. It is recommended to send a reminder out to parents to complete this prior to children coming to the facility. If parents forget to label their child’s water bottle, staff should use tape to label the water bottle with the child’s name and date. 2. We discussed creating a spreadsheet for new staff to monitor documents that have to be completed within the required timeframe. Recognizing and Responding to Suspicions of Child Maltreatment should be completed within 90 days of hire. Consultation was provided on the following: 1. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. 2. We discussed that staff members’ annual on-going training hours are calculated from each staff member’s individual hire date. 3. We discussed when completing the staff and training worksheet, it is recommended for lines 22,23, and 27 to keep the original review dates and add the annual date that these items are reviewed/renewed with staff. 4. https://www.positivechildhoodalliancenc.org/online-trainings/ is the new website to complete the Recognizing and Responding to Suspicions of Child Maltreatment training. A training topic related to Child Maltreatment should be completed every 5 years. Please print a copy of the training certificate and place it in each staff member’s file. 5. Please ensure that staff and training worksheets are completed for each visit. Consultants are not permitted to complete or make changes to the worksheet. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Due to the violations being corrected during the visit, a compliance letter is not due at this time. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CALLING KIDS CHILD DEVELOPMENT CENTER, INC. Facility ID: 02000095 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 2/13/2025 Number Present: 52 Completed Date: 2/13/2025 Age: From 0 To 12 Total Minutes: 195 Time In: 09:00 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Angela Adams, Director, assisted me with today’s visit. The last annual compliance visit was conducted on March 12, 2024. The last sanitation inspection was completed on December 6, 2024, with a “Superior” classification. The last fire inspection was completed January 9, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-five percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, teacher directed activities, toileting and handwashing routines, and lunch. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on January 27 2025. Emergency drills are being completed every three months as required. The last emergency drill was completed on November 14, 2024. Your playground meets child care safety standards. The last playground inspection was completed on January 27, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. One emergency medication and its Medical Action Plan was monitored during today’s visit. A selection of staff files and children’s files were monitored during today’s visit. Health and Safety requirements were also monitored during today’s visit. The facility does not provide transportation. The following violations were documented today: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Fourteen children's cups, brought from home, were not dated/labeled for the appropriate child. 15A NCAC 18A .2804(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired on 9/14/24 did not complete Recognizing and Responding to Suspicions of Child Maltreatment training until 1/27/25. A staff member hired on 6/3/24 did not complete Recognizing and Responding to Suspicions of Child Maltreatment training until 11/7/24. .1102(g) Technical Assistance was provided on the following: 1. We discussed that when children bring water bottles from home it should be labeled with the child’s name and date. It is recommended to send a reminder out to parents to complete this prior to children coming to the facility. If parents forget to label their child’s water bottle, staff should use tape to label the water bottle with the child’s name and date. 2. We discussed creating a spreadsheet for new staff to monitor documents that have to be completed within the required timeframe. Recognizing and Responding to Suspicions of Child Maltreatment should be completed within 90 days of hire. Consultation was provided on the following: 1. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. 2. We discussed that staff members’ annual on-going training hours are calculated from each staff member’s individual hire date. 3. We discussed when completing the staff and training worksheet, it is recommended for lines 22,23, and 27 to keep the original review dates and add the annual date that these items are reviewed/renewed with staff. 4. https://www.positivechildhoodalliancenc.org/online-trainings/ is the new website to complete the Recognizing and Responding to Suspicions of Child Maltreatment training. A training topic related to Child Maltreatment should be completed every 5 years. Please print a copy of the training certificate and place it in each staff member’s file. 5. Please ensure that staff and training worksheets are completed for each visit. Consultants are not permitted to complete or make changes to the worksheet. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Due to the violations being corrected during the visit, a compliance letter is not due at this time. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: CALLING KIDS CHILD DEVELOPMENT CENTER, INC. Facility ID: 02000095 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 7/31/2024 Number Present: 45 Completed Date: 7/31/2024 Age: From 0 To 12 Total Minutes: 120 Time In: 08:15 AM Time Out: 10:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during a Routine Unannounced Visit. You, Angela Adams, Director, assisted me with today’s visit. The last annual compliance visit was conducted on March 12, 2024. The last sanitation inspection was completed on May 1, 2024, with a “Superior” classification. The last fire inspection was conducted January 4, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 99 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of facility was completed. Children were observed during breakfast, free choice activities, and teacher directed activities. Infants were observed receiving care according to their individual needs along with diapering and handwashing routines. Fire drills were completed monthly as required. The last fire drill was completed on June 14, 2024. Emergency drills are being conducted every three months as required. The last emergency drill in the form of a lockdown was completed on May 22, 2024. Your playground meets child care safety standards. The last outdoor playground inspection was completed on June 14, 2024. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. All staff files were monitored during today’s visit for current Criminal Background Qualification Letter, current First Aid/CPR, current ITS-SIDS training, and Recognizing and Responding to Suspicions of Child Maltreatment training. The program does not provide transportation. The following violations were documented today: Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff members First Aid expired on 6/16/24. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff members CPR expired on 6/16/24. .1102(d) Technical Assistance was provided on the following: 1. We discussed ensuring that new staff complete training in First Aid and CPR within 90 days of hire and every two years thereafter. It is recommended that staff begin registering for a course in advance to ensure that completion of the course is before the current First Aid and CPR expiration date. Training opportunities may be inquired outside of Alexander County from other approved agencies. Consultation was provided on the following: 1. We discussed that as of July 8, 2024, the Senate Bill 425/Session Law 2024-34 for Hold harmless has been extended until the new QRIS is implemented. At this time providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to. Please reach out to me if you would like to proceed with the Rated License Assessment. 2. Centers should have registered for lead paint/asbestos testing by May 1, 2024. Facilities that have not yet enrolled should complete the online registration process for lead paint/asbestos testing by November 1, 2024 at https://data.cleanwaterforuskids.org/data/north-carolina. • 10A NCAC 09 .0601(f) Each child care center shall be free of lead poisoning hazards as defined in G.S. 130A-131.7(7) and asbestos hazards. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 14, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CALLING KIDS CHILD DEVELOPMENT CENTER, INC. Facility ID: 02000095 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 7/31/2024 Number Present: 45 Completed Date: 7/31/2024 Age: From 0 To 12 Total Minutes: 120 Time In: 08:15 AM Time Out: 10:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during a Routine Unannounced Visit. You, Angela Adams, Director, assisted me with today’s visit. The last annual compliance visit was conducted on March 12, 2024. The last sanitation inspection was completed on May 1, 2024, with a “Superior” classification. The last fire inspection was conducted January 4, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 99 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of facility was completed. Children were observed during breakfast, free choice activities, and teacher directed activities. Infants were observed receiving care according to their individual needs along with diapering and handwashing routines. Fire drills were completed monthly as required. The last fire drill was completed on June 14, 2024. Emergency drills are being conducted every three months as required. The last emergency drill in the form of a lockdown was completed on May 22, 2024. Your playground meets child care safety standards. The last outdoor playground inspection was completed on June 14, 2024. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. All staff files were monitored during today’s visit for current Criminal Background Qualification Letter, current First Aid/CPR, current ITS-SIDS training, and Recognizing and Responding to Suspicions of Child Maltreatment training. The program does not provide transportation. The following violations were documented today: Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff members First Aid expired on 6/16/24. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff members CPR expired on 6/16/24. .1102(d) Technical Assistance was provided on the following: 1. We discussed ensuring that new staff complete training in First Aid and CPR within 90 days of hire and every two years thereafter. It is recommended that staff begin registering for a course in advance to ensure that completion of the course is before the current First Aid and CPR expiration date. Training opportunities may be inquired outside of Alexander County from other approved agencies. Consultation was provided on the following: 1. We discussed that as of July 8, 2024, the Senate Bill 425/Session Law 2024-34 for Hold harmless has been extended until the new QRIS is implemented. At this time providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to. Please reach out to me if you would like to proceed with the Rated License Assessment. 2. Centers should have registered for lead paint/asbestos testing by May 1, 2024. Facilities that have not yet enrolled should complete the online registration process for lead paint/asbestos testing by November 1, 2024 at https://data.cleanwaterforuskids.org/data/north-carolina. • 10A NCAC 09 .0601(f) Each child care center shall be free of lead poisoning hazards as defined in G.S. 130A-131.7(7) and asbestos hazards. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 14, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CALLING KIDS CHILD DEVELOPMENT CENTER, INC. Facility ID: 02000095 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 3/12/2024 Number Present: 29 Completed Date: 3/12/2024 Age: From 0 To 5 Total Minutes: 160 Time In: 09:05 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements during an annual compliance visit. You, Angela Adams, Director, assisted me with the visit. The last annual compliance visit was conducted on May 9, 2023. The last sanitation inspection was completed on November 28, 2023, with a “Superior” classification. The last fire inspection was completed January 4, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 100 percent prior to today’s visit. I observed children adequately supervised, enhanced staff-child ratios maintained, adequate approved space use, and permit restrictions maintained during today’s visit. I observed your Three-Star License, Sanitation placard, Emergency Numbers, Emergency Medical Care Plan, NC Summary of Child Care Law, tobacco free facility signage, allergies, evacuation plans, daily schedules, and activity plans posted as required. I observed children engaged in free choice activities, teacher directed activities, small groups, outdoor play, and lunch. Children under twelve months old received care according to individual needs including diapering and bottle feeding. Proper hand washing techniques and diaper changing procedures were observed. I observed your menu to be meeting all nutritional guidelines for each meal. I observed toys, equipment, and materials throughout the facility to be of sufficient quantity, developmentally appropriate, and in good repair. I monitored your outdoor play spaces for general safety today. You stated that you do not provide medications to any children currently enrolled in your facility. I observed your Incident Log to be current and up to date as required. I observed incident reports filed in children’s individual files. I observed your monthly outdoor inspection documented for the past twelve months. I observed the last outdoor inspection documented was dated February 15, 2024. I observed your monthly Fire Drill Log documenting drills for the past twelve months. I observed the last fire drill documented on this log was dated February 29, 2024, at 1:17pm. I observed your Shelter-in-Place/Lockdown Drill Log documenting drills for the past twelve months and conducted every three months as required. I observed the last emergency drill documented on this log was a lockdown dated February 12, 2024, at 1:00pm. You stated that you do not provide transportation. I monitored a selection of children and staff files during today’s visit. The following violations were documented during today’s visit: Violation Number Comment Rule 538 Baby bottles were not stored to protect from contamination. Sippy cups and water bottles were stored collectively. The sippy cups and water bottles were removed from the storage container and stored individually in cubbies. 15A NCAC 18A .2804(d) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. A child's file did not have a signed and dated discipline policy. The child's parent signed the discipline policy during the visit. .1804(c) 1832 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. A child's application did not have address the health care needs section. The child's parent completed the section on the application during the visit. .0801 (a)(5) Technical assistance (TA) was provided on the following: 1. We discussed utilizing the children’s file checklist located on the DCDEE website to ensure that all required paperwork is discussed, explained, and reviewed with parents during the enrollment process. Documents should be signed and dated by the parent and located in the child’s file. Questions that do not apply to the child on the application should be marked with “N/A”. 2. We discussed that water bottles should not be stored collectively. Water bottles should be stored individually to prevent contamination and should come to the center with a lid that covers the area that the child puts in their mouth. Consultation was provided on the following: 1. We discussed that your facility is listed in Cohort 1 for resuming the Star Rated License Reassessment. July 1, 2023, began your facility’s prep year. July 1, 2024, through June 30, 2025, will be the facility’s reassessment year. 2. We discussed ensuring that all staffs information is updated in their WORKS account. New staff should create a WORKS account and send in the required information. Staff’s education should be uploaded for the Workforce Unit to evaluate staff’s education. 3. We discussed working with your consultant to establish a timeline for technical assistance visits that the facility may need. 4. We discussed reaching out to your local partners such as the Partnership for Young Children for technical assistance. The Partnership for Young Children also conducts mock assessments and will look at your facilities materials. 5. We discussed visiting the NCRLAP website for resources and training opportunities to prepare for the star rated license. 6. We discussed that ongoing training hours are monitored from staff members’ hire date annually. Any trainings that are taken after the annual hire date will count towards ongoing training hours. 7. We discussed that a training in Child Maltreatment should be taken every 5 years. You can reach out to local partnering agencies to see if a Child Maltreatment training is offered. If a training cannot be found, staff may retake the Recognizing and Responding to Suspicious of Child Maltreatment training through www.preventchildabusenc.org 8. We discussed revising the facility’s discipline policy to meet Child Care Rule .1804(a-c). The policy should include a sentence that attests that a copy of the center's written discipline policies was given to and discussed with parents, the child’s name, the child’s date of enrollment, and the signature of the parent or guardian. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Due to the violations being corrected during today’s visit, a compliance letter is not due at this time. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times