Loving Arms Christian Childcare

10A NCAC 09 .0102 · Violation

Name of Operation: LOVING ARMS CHRISTIAN CHILDCARE Facility ID: 18000548 Consultant: KIMBERLY CRANE Operation Type: Family CC Home Case Number: Visit Date: 7/22/2025 Number Present: 5 Completed Date: 7/22/2025 Age: From 2 To 4 Total Minutes: 245 Time In: 09:05 AM Time Out: 01:10 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Akeshia Mack, Owner/Operator, assisted me with today’s visit. I conducted your last annual compliance visit on August 1, 2024. Your program’s compliance history was 99% as of July 22, 2025 and was reviewed with you today. Your program currently operates with a four-star license, issued on August 18, 2017, earning seven points in staff education, two points program standards, and one quality point for serving no more than two infants under one year of age. In addition to the five children ranging in age from three years to four years that I observed attending on first shift during today’s visit, you stated you had one additional child enrolled on first shift that was of school age who was not in attendance during today’s visit. You also stated that you had one three-year-old child enrolled on second shift who attends on a part-time basis and no children currently enrolled on third shift. You stated you do not have any infant age children currently enrolled on any of the three shifts. I verified that you have completed the initial lead water testing required to be completed by January, 31 2025 and every three years thereafter. Your initial lead water test results dated June 29, 2024 indicated that your water is within acceptable ranges. I verified that your family child care home (FCCH) is free of lead-based paint hazards based on your signed attestation statement submitted on February 14, 2025. I verified that your FCCH is exempt from asbestos testing based on property tax documentation submitted on February 14, 2025. I visited indoor and outdoor spaces today. I observed children arriving, eating breakfast, playing in activity areas, reviewing basic math skills as a whole group, playing with puzzles at the table, and attending to personal care routines like washing hands and using the toilet. I observed proper handwashing procedures and requirements exercised by Ms. Mack and the children in care. A current menu documenting appropriate nutritious snacks and meals, showing a variety of foods, and complying with Meal Patterns for Children in Child Care Programs was posted in the child care room. Meals were prepared in the private residence kitchen upstairs and warmed in a microwave and served in the child care room. Cold food was stored in a compact refrigerator in the child care room at a temperature of forty-four degrees Fahrenheit. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. You stated you reside in your residence with your husband. You stated your adult son and adult daughter do not reside in your home with you. You stated that while your son does not reside in your home, he continues to use your home address as his mailing address. You stated that while your daughter does not reside in your home, she was at your home visiting in the private living area of your home during today’s visit. I monitored your written operational policies and procedures during a routine unannounced visit on March 11, 2025. You stated your written policies had not changed. I monitored health and safety requirements. I monitored supervision of children, capacity, approved space use, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Family Child Care Homes” during today’s visit. The following violations were observed and cited during today’s visit: Violation Number Comment Rule 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operator had not notified the Division of the residents at the FCCH by establishing a roster on the ABCMS portal. G.S. 110-90.2 & .2703(r) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. Four health and safety training topics due 04/14/2025, 04/14/2025, 05/26/2025, and 06/01/2025 were not completed within the five-year period as required. .1703(d)(2) TECHNICAL ASSISTANCE: 1. Per child care rule 10A NCAC 09 .1703(d)(2), a FCCH operator should complete health and safety (H&S) training as part of on-going training so that every five years, all the topic areas were covered. The due date of the five-year H&S training renewal is calculated five years from the date on each H&S training certificate. While reviewing your staff record file today, I noticed that your H&S trainings were dated from April 14, 2020 through September 8, 2021 which means your H&S trainings began to expire on April 14, 2025. Today, I observed four H&S training topics that were overdue for the five-year renewal: Precautions in transporting children was due by 04/14/2025; Prevention of shaken baby syndrome, abusive head trauma, and child maltreatment was due by 04/14/2025; Administration of medication, with standards for parental consent was due by 05/26/2025; and Emergency preparedness and response planning for emergencies resulting from a natural disaster, or a man-caused event was due by 06/01/2025. To maintain compliance with this child care requirement, I suggested you use the Health and Safety Training Record to record, document and track the due date of each H&S training topic. Today, I printed and prepared the Health and Safety Training Record for you and attached the training certificates for the trainings that you have completed as you continue to work toward completing your H&S five-year renewal requirement by September 8, 2026. Please complete a training course for the four overdue H&S training topics listed above and submit the training certificates to me no later than August 5, 2025. 2. As shared with you as consultation at the routine unannounced visit on March 11, 2025, Per NC General Statute 110-90.2 and 10A NCAC 09 .2703(r), child care operators have five business days to notify the Division of any new child care providers working who were hired or moved into the child care facility. The process of notifying the Division changed in February 2024 and is now captured in ABCMS. The compliance of this rule is monitored prior to each visit. Prior to and during today’s visit, I accessed the ABCMS portal to verify that you had established a roster for your FCCH. Today, I observed your son listed on a roster for your FCCH, but you and your husband were not listed on the roster. To maintain compliance with this child care requirement, I suggested you follow the instructions below to establish a facility roster in the ABCMS portal no later than August 5, 2025: 1.You need both an Individual NCID and a Business NCID. You need an email address for your Individual NCID and a different email address for your Business NCID account. 2. Once you have created your Business NCID, complete the ABCMS Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. 3. Once the training has been completed and access has been given to you, you must verify your facility roster to ensure current staff or current FCCH residents are noted on the roster. 4. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated and as FCCH residents change or reach sixteen years of age. These actions satisfy the requirement to notify the Division within five business days of new child care providers working who were hired or moved into the child care facility. Be sure this information is updated in ABCMS on an ongoing basis as staff members are hired and terminated and as FCCH residents move in or reach sixteen years of age. 5. Please note, the hard copy of the Change of Information form is no longer needed or accepted. 6. Should you need assistance with establishing and/or maintaining your FCCH roster, please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. CONSULTATION: 1. Please be reminded that any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis must submit an application for a Criminal Background Check (CBC) through DCDEE within five days of either moving into the facility or within five days after their 16th birthday. Please understand that it is your responsibility to notify DCDEE within five days of any changes to individuals residing in your home. Failure to notify DCDEE of residency changes could result in an Administrative Action or inactive status for your FCCH. 2. The NC Summary of Child Care Law brochure and poster were both updated in February 2025 and are available on the DCDEE website at https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms. Please post the February 2025 version of the NC Summary of Child Care Law poster in a prominent location in the facility. Please include and use the February 2025 version of the NC Summary of Child Care Law brochure in your enrollment packet. 3. The new QRIS Modernization Plan known as “Pathways to the Stars” is being added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for FCCERS, effective February 1, 2025. DCDEE. The NC Child Care Commission approved the proposed rules regarding the QRIS Modernization Plan on April 22, 2025 and the Rule Review Committee approved the rules on July 1, 2025. The rulemaking process continues as the rule language is added to child care requirements. We are waiting for an update of the child care rules to be published in the near future. DCDEE is working to finalize an implementation plan for consultants and providers to follow as we all move forward with training and use of the new QRIS Modernization Plan. Please visit the DCDEE website and begin to educate yourself on the new QRIS Modernization Plan and consider the pathway(s) that you are interested in exploring when your rated license assessment comes due. Here is the direct link to the DCDEE page: QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. Please be reminded that any ERS assessment completed on or after February 1, 2025 will be assessed using the ERS-3 versions. 4. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 5. Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Healthy Social Behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. Healthy Social Behaviors Helpline: Call at 1-704-376-6697 or toll free at 1-888-600-1685 Option 1 or email at sbrawley@childcareresourcesinc.org or jbyrd@childcareresources.org. Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 6. Here is the link to the Children’s Resource Center training calendar: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchildrensresourcecenter.org%2Ftraining-calendar%2F&data=05%7C02%7Ckimberly.crane%40dhhs.nc.gov%7C101c6551811740280b8508ddb4d5fefa%7C7a7681dcb9d0449a85c3ecc26cd7ed19%7C0%7C0%7C638865553370143920%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=OdnPYA%2B74ATZff2XV5xCwFjqwhdtx8vlujNbGYWB%2BNA%3D&reserved=0 7. If you would like any of the above links shared with you electronically, please reach out to me by email and request the links that you’re interested in and I’ll send the electronic link to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. I should receive your compliance letter no later than August 5, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. An administrative action may be issued based on child care requirements outlined in Child Care Rule .2200 ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: LOVING ARMS CHRISTIAN CHILDCARE Facility ID: 18000548 Consultant: KIMBERLY CRANE Operation Type: Family CC Home Case Number: Visit Date: 7/22/2025 Number Present: 5 Completed Date: 7/22/2025 Age: From 2 To 4 Total Minutes: 245 Time In: 09:05 AM Time Out: 01:10 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Akeshia Mack, Owner/Operator, assisted me with today’s visit. I conducted your last annual compliance visit on August 1, 2024. Your program’s compliance history was 99% as of July 22, 2025 and was reviewed with you today. Your program currently operates with a four-star license, issued on August 18, 2017, earning seven points in staff education, two points program standards, and one quality point for serving no more than two infants under one year of age. In addition to the five children ranging in age from three years to four years that I observed attending on first shift during today’s visit, you stated you had one additional child enrolled on first shift that was of school age who was not in attendance during today’s visit. You also stated that you had one three-year-old child enrolled on second shift who attends on a part-time basis and no children currently enrolled on third shift. You stated you do not have any infant age children currently enrolled on any of the three shifts. I verified that you have completed the initial lead water testing required to be completed by January, 31 2025 and every three years thereafter. Your initial lead water test results dated June 29, 2024 indicated that your water is within acceptable ranges. I verified that your family child care home (FCCH) is free of lead-based paint hazards based on your signed attestation statement submitted on February 14, 2025. I verified that your FCCH is exempt from asbestos testing based on property tax documentation submitted on February 14, 2025. I visited indoor and outdoor spaces today. I observed children arriving, eating breakfast, playing in activity areas, reviewing basic math skills as a whole group, playing with puzzles at the table, and attending to personal care routines like washing hands and using the toilet. I observed proper handwashing procedures and requirements exercised by Ms. Mack and the children in care. A current menu documenting appropriate nutritious snacks and meals, showing a variety of foods, and complying with Meal Patterns for Children in Child Care Programs was posted in the child care room. Meals were prepared in the private residence kitchen upstairs and warmed in a microwave and served in the child care room. Cold food was stored in a compact refrigerator in the child care room at a temperature of forty-four degrees Fahrenheit. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. You stated you reside in your residence with your husband. You stated your adult son and adult daughter do not reside in your home with you. You stated that while your son does not reside in your home, he continues to use your home address as his mailing address. You stated that while your daughter does not reside in your home, she was at your home visiting in the private living area of your home during today’s visit. I monitored your written operational policies and procedures during a routine unannounced visit on March 11, 2025. You stated your written policies had not changed. I monitored health and safety requirements. I monitored supervision of children, capacity, approved space use, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Family Child Care Homes” during today’s visit. The following violations were observed and cited during today’s visit: Violation Number Comment Rule 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operator had not notified the Division of the residents at the FCCH by establishing a roster on the ABCMS portal. G.S. 110-90.2 & .2703(r) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. Four health and safety training topics due 04/14/2025, 04/14/2025, 05/26/2025, and 06/01/2025 were not completed within the five-year period as required. .1703(d)(2) TECHNICAL ASSISTANCE: 1. Per child care rule 10A NCAC 09 .1703(d)(2), a FCCH operator should complete health and safety (H&S) training as part of on-going training so that every five years, all the topic areas were covered. The due date of the five-year H&S training renewal is calculated five years from the date on each H&S training certificate. While reviewing your staff record file today, I noticed that your H&S trainings were dated from April 14, 2020 through September 8, 2021 which means your H&S trainings began to expire on April 14, 2025. Today, I observed four H&S training topics that were overdue for the five-year renewal: Precautions in transporting children was due by 04/14/2025; Prevention of shaken baby syndrome, abusive head trauma, and child maltreatment was due by 04/14/2025; Administration of medication, with standards for parental consent was due by 05/26/2025; and Emergency preparedness and response planning for emergencies resulting from a natural disaster, or a man-caused event was due by 06/01/2025. To maintain compliance with this child care requirement, I suggested you use the Health and Safety Training Record to record, document and track the due date of each H&S training topic. Today, I printed and prepared the Health and Safety Training Record for you and attached the training certificates for the trainings that you have completed as you continue to work toward completing your H&S five-year renewal requirement by September 8, 2026. Please complete a training course for the four overdue H&S training topics listed above and submit the training certificates to me no later than August 5, 2025. 2. As shared with you as consultation at the routine unannounced visit on March 11, 2025, Per NC General Statute 110-90.2 and 10A NCAC 09 .2703(r), child care operators have five business days to notify the Division of any new child care providers working who were hired or moved into the child care facility. The process of notifying the Division changed in February 2024 and is now captured in ABCMS. The compliance of this rule is monitored prior to each visit. Prior to and during today’s visit, I accessed the ABCMS portal to verify that you had established a roster for your FCCH. Today, I observed your son listed on a roster for your FCCH, but you and your husband were not listed on the roster. To maintain compliance with this child care requirement, I suggested you follow the instructions below to establish a facility roster in the ABCMS portal no later than August 5, 2025: 1.You need both an Individual NCID and a Business NCID. You need an email address for your Individual NCID and a different email address for your Business NCID account. 2. Once you have created your Business NCID, complete the ABCMS Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. 3. Once the training has been completed and access has been given to you, you must verify your facility roster to ensure current staff or current FCCH residents are noted on the roster. 4. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated and as FCCH residents change or reach sixteen years of age. These actions satisfy the requirement to notify the Division within five business days of new child care providers working who were hired or moved into the child care facility. Be sure this information is updated in ABCMS on an ongoing basis as staff members are hired and terminated and as FCCH residents move in or reach sixteen years of age. 5. Please note, the hard copy of the Change of Information form is no longer needed or accepted. 6. Should you need assistance with establishing and/or maintaining your FCCH roster, please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. CONSULTATION: 1. Please be reminded that any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis must submit an application for a Criminal Background Check (CBC) through DCDEE within five days of either moving into the facility or within five days after their 16th birthday. Please understand that it is your responsibility to notify DCDEE within five days of any changes to individuals residing in your home. Failure to notify DCDEE of residency changes could result in an Administrative Action or inactive status for your FCCH. 2. The NC Summary of Child Care Law brochure and poster were both updated in February 2025 and are available on the DCDEE website at https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms. Please post the February 2025 version of the NC Summary of Child Care Law poster in a prominent location in the facility. Please include and use the February 2025 version of the NC Summary of Child Care Law brochure in your enrollment packet. 3. The new QRIS Modernization Plan known as “Pathways to the Stars” is being added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for FCCERS, effective February 1, 2025. DCDEE. The NC Child Care Commission approved the proposed rules regarding the QRIS Modernization Plan on April 22, 2025 and the Rule Review Committee approved the rules on July 1, 2025. The rulemaking process continues as the rule language is added to child care requirements. We are waiting for an update of the child care rules to be published in the near future. DCDEE is working to finalize an implementation plan for consultants and providers to follow as we all move forward with training and use of the new QRIS Modernization Plan. Please visit the DCDEE website and begin to educate yourself on the new QRIS Modernization Plan and consider the pathway(s) that you are interested in exploring when your rated license assessment comes due. Here is the direct link to the DCDEE page: QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. Please be reminded that any ERS assessment completed on or after February 1, 2025 will be assessed using the ERS-3 versions. 4. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 5. Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Healthy Social Behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. Healthy Social Behaviors Helpline: Call at 1-704-376-6697 or toll free at 1-888-600-1685 Option 1 or email at sbrawley@childcareresourcesinc.org or jbyrd@childcareresources.org. Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 6. Here is the link to the Children’s Resource Center training calendar: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchildrensresourcecenter.org%2Ftraining-calendar%2F&data=05%7C02%7Ckimberly.crane%40dhhs.nc.gov%7C101c6551811740280b8508ddb4d5fefa%7C7a7681dcb9d0449a85c3ecc26cd7ed19%7C0%7C0%7C638865553370143920%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=OdnPYA%2B74ATZff2XV5xCwFjqwhdtx8vlujNbGYWB%2BNA%3D&reserved=0 7. If you would like any of the above links shared with you electronically, please reach out to me by email and request the links that you’re interested in and I’ll send the electronic link to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. I should receive your compliance letter no later than August 5, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. An administrative action may be issued based on child care requirements outlined in Child Care Rule .2200 ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: LOVING ARMS CHRISTIAN CHILDCARE Facility ID: 18000548 Consultant: KIMBERLY CRANE Operation Type: Family CC Home Case Number: Visit Date: 7/22/2025 Number Present: 5 Completed Date: 7/22/2025 Age: From 2 To 4 Total Minutes: 245 Time In: 09:05 AM Time Out: 01:10 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Akeshia Mack, Owner/Operator, assisted me with today’s visit. I conducted your last annual compliance visit on August 1, 2024. Your program’s compliance history was 99% as of July 22, 2025 and was reviewed with you today. Your program currently operates with a four-star license, issued on August 18, 2017, earning seven points in staff education, two points program standards, and one quality point for serving no more than two infants under one year of age. In addition to the five children ranging in age from three years to four years that I observed attending on first shift during today’s visit, you stated you had one additional child enrolled on first shift that was of school age who was not in attendance during today’s visit. You also stated that you had one three-year-old child enrolled on second shift who attends on a part-time basis and no children currently enrolled on third shift. You stated you do not have any infant age children currently enrolled on any of the three shifts. I verified that you have completed the initial lead water testing required to be completed by January, 31 2025 and every three years thereafter. Your initial lead water test results dated June 29, 2024 indicated that your water is within acceptable ranges. I verified that your family child care home (FCCH) is free of lead-based paint hazards based on your signed attestation statement submitted on February 14, 2025. I verified that your FCCH is exempt from asbestos testing based on property tax documentation submitted on February 14, 2025. I visited indoor and outdoor spaces today. I observed children arriving, eating breakfast, playing in activity areas, reviewing basic math skills as a whole group, playing with puzzles at the table, and attending to personal care routines like washing hands and using the toilet. I observed proper handwashing procedures and requirements exercised by Ms. Mack and the children in care. A current menu documenting appropriate nutritious snacks and meals, showing a variety of foods, and complying with Meal Patterns for Children in Child Care Programs was posted in the child care room. Meals were prepared in the private residence kitchen upstairs and warmed in a microwave and served in the child care room. Cold food was stored in a compact refrigerator in the child care room at a temperature of forty-four degrees Fahrenheit. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. You stated you reside in your residence with your husband. You stated your adult son and adult daughter do not reside in your home with you. You stated that while your son does not reside in your home, he continues to use your home address as his mailing address. You stated that while your daughter does not reside in your home, she was at your home visiting in the private living area of your home during today’s visit. I monitored your written operational policies and procedures during a routine unannounced visit on March 11, 2025. You stated your written policies had not changed. I monitored health and safety requirements. I monitored supervision of children, capacity, approved space use, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Family Child Care Homes” during today’s visit. The following violations were observed and cited during today’s visit: Violation Number Comment Rule 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operator had not notified the Division of the residents at the FCCH by establishing a roster on the ABCMS portal. G.S. 110-90.2 & .2703(r) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. Four health and safety training topics due 04/14/2025, 04/14/2025, 05/26/2025, and 06/01/2025 were not completed within the five-year period as required. .1703(d)(2) TECHNICAL ASSISTANCE: 1. Per child care rule 10A NCAC 09 .1703(d)(2), a FCCH operator should complete health and safety (H&S) training as part of on-going training so that every five years, all the topic areas were covered. The due date of the five-year H&S training renewal is calculated five years from the date on each H&S training certificate. While reviewing your staff record file today, I noticed that your H&S trainings were dated from April 14, 2020 through September 8, 2021 which means your H&S trainings began to expire on April 14, 2025. Today, I observed four H&S training topics that were overdue for the five-year renewal: Precautions in transporting children was due by 04/14/2025; Prevention of shaken baby syndrome, abusive head trauma, and child maltreatment was due by 04/14/2025; Administration of medication, with standards for parental consent was due by 05/26/2025; and Emergency preparedness and response planning for emergencies resulting from a natural disaster, or a man-caused event was due by 06/01/2025. To maintain compliance with this child care requirement, I suggested you use the Health and Safety Training Record to record, document and track the due date of each H&S training topic. Today, I printed and prepared the Health and Safety Training Record for you and attached the training certificates for the trainings that you have completed as you continue to work toward completing your H&S five-year renewal requirement by September 8, 2026. Please complete a training course for the four overdue H&S training topics listed above and submit the training certificates to me no later than August 5, 2025. 2. As shared with you as consultation at the routine unannounced visit on March 11, 2025, Per NC General Statute 110-90.2 and 10A NCAC 09 .2703(r), child care operators have five business days to notify the Division of any new child care providers working who were hired or moved into the child care facility. The process of notifying the Division changed in February 2024 and is now captured in ABCMS. The compliance of this rule is monitored prior to each visit. Prior to and during today’s visit, I accessed the ABCMS portal to verify that you had established a roster for your FCCH. Today, I observed your son listed on a roster for your FCCH, but you and your husband were not listed on the roster. To maintain compliance with this child care requirement, I suggested you follow the instructions below to establish a facility roster in the ABCMS portal no later than August 5, 2025: 1.You need both an Individual NCID and a Business NCID. You need an email address for your Individual NCID and a different email address for your Business NCID account. 2. Once you have created your Business NCID, complete the ABCMS Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. 3. Once the training has been completed and access has been given to you, you must verify your facility roster to ensure current staff or current FCCH residents are noted on the roster. 4. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated and as FCCH residents change or reach sixteen years of age. These actions satisfy the requirement to notify the Division within five business days of new child care providers working who were hired or moved into the child care facility. Be sure this information is updated in ABCMS on an ongoing basis as staff members are hired and terminated and as FCCH residents move in or reach sixteen years of age. 5. Please note, the hard copy of the Change of Information form is no longer needed or accepted. 6. Should you need assistance with establishing and/or maintaining your FCCH roster, please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. CONSULTATION: 1. Please be reminded that any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis must submit an application for a Criminal Background Check (CBC) through DCDEE within five days of either moving into the facility or within five days after their 16th birthday. Please understand that it is your responsibility to notify DCDEE within five days of any changes to individuals residing in your home. Failure to notify DCDEE of residency changes could result in an Administrative Action or inactive status for your FCCH. 2. The NC Summary of Child Care Law brochure and poster were both updated in February 2025 and are available on the DCDEE website at https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms. Please post the February 2025 version of the NC Summary of Child Care Law poster in a prominent location in the facility. Please include and use the February 2025 version of the NC Summary of Child Care Law brochure in your enrollment packet. 3. The new QRIS Modernization Plan known as “Pathways to the Stars” is being added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for FCCERS, effective February 1, 2025. DCDEE. The NC Child Care Commission approved the proposed rules regarding the QRIS Modernization Plan on April 22, 2025 and the Rule Review Committee approved the rules on July 1, 2025. The rulemaking process continues as the rule language is added to child care requirements. We are waiting for an update of the child care rules to be published in the near future. DCDEE is working to finalize an implementation plan for consultants and providers to follow as we all move forward with training and use of the new QRIS Modernization Plan. Please visit the DCDEE website and begin to educate yourself on the new QRIS Modernization Plan and consider the pathway(s) that you are interested in exploring when your rated license assessment comes due. Here is the direct link to the DCDEE page: QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. Please be reminded that any ERS assessment completed on or after February 1, 2025 will be assessed using the ERS-3 versions. 4. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 5. Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Healthy Social Behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. Healthy Social Behaviors Helpline: Call at 1-704-376-6697 or toll free at 1-888-600-1685 Option 1 or email at sbrawley@childcareresourcesinc.org or jbyrd@childcareresources.org. Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 6. Here is the link to the Children’s Resource Center training calendar: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchildrensresourcecenter.org%2Ftraining-calendar%2F&data=05%7C02%7Ckimberly.crane%40dhhs.nc.gov%7C101c6551811740280b8508ddb4d5fefa%7C7a7681dcb9d0449a85c3ecc26cd7ed19%7C0%7C0%7C638865553370143920%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=OdnPYA%2B74ATZff2XV5xCwFjqwhdtx8vlujNbGYWB%2BNA%3D&reserved=0 7. If you would like any of the above links shared with you electronically, please reach out to me by email and request the links that you’re interested in and I’ll send the electronic link to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. I should receive your compliance letter no later than August 5, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. An administrative action may be issued based on child care requirements outlined in Child Care Rule .2200 ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: LOVING ARMS CHRISTIAN CHILDCARE Facility ID: 18000548 Consultant: KIMBERLY CRANE Operation Type: Family CC Home Case Number: Visit Date: 7/22/2025 Number Present: 5 Completed Date: 7/22/2025 Age: From 2 To 4 Total Minutes: 245 Time In: 09:05 AM Time Out: 01:10 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Akeshia Mack, Owner/Operator, assisted me with today’s visit. I conducted your last annual compliance visit on August 1, 2024. Your program’s compliance history was 99% as of July 22, 2025 and was reviewed with you today. Your program currently operates with a four-star license, issued on August 18, 2017, earning seven points in staff education, two points program standards, and one quality point for serving no more than two infants under one year of age. In addition to the five children ranging in age from three years to four years that I observed attending on first shift during today’s visit, you stated you had one additional child enrolled on first shift that was of school age who was not in attendance during today’s visit. You also stated that you had one three-year-old child enrolled on second shift who attends on a part-time basis and no children currently enrolled on third shift. You stated you do not have any infant age children currently enrolled on any of the three shifts. I verified that you have completed the initial lead water testing required to be completed by January, 31 2025 and every three years thereafter. Your initial lead water test results dated June 29, 2024 indicated that your water is within acceptable ranges. I verified that your family child care home (FCCH) is free of lead-based paint hazards based on your signed attestation statement submitted on February 14, 2025. I verified that your FCCH is exempt from asbestos testing based on property tax documentation submitted on February 14, 2025. I visited indoor and outdoor spaces today. I observed children arriving, eating breakfast, playing in activity areas, reviewing basic math skills as a whole group, playing with puzzles at the table, and attending to personal care routines like washing hands and using the toilet. I observed proper handwashing procedures and requirements exercised by Ms. Mack and the children in care. A current menu documenting appropriate nutritious snacks and meals, showing a variety of foods, and complying with Meal Patterns for Children in Child Care Programs was posted in the child care room. Meals were prepared in the private residence kitchen upstairs and warmed in a microwave and served in the child care room. Cold food was stored in a compact refrigerator in the child care room at a temperature of forty-four degrees Fahrenheit. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. You stated you reside in your residence with your husband. You stated your adult son and adult daughter do not reside in your home with you. You stated that while your son does not reside in your home, he continues to use your home address as his mailing address. You stated that while your daughter does not reside in your home, she was at your home visiting in the private living area of your home during today’s visit. I monitored your written operational policies and procedures during a routine unannounced visit on March 11, 2025. You stated your written policies had not changed. I monitored health and safety requirements. I monitored supervision of children, capacity, approved space use, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Family Child Care Homes” during today’s visit. The following violations were observed and cited during today’s visit: Violation Number Comment Rule 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operator had not notified the Division of the residents at the FCCH by establishing a roster on the ABCMS portal. G.S. 110-90.2 & .2703(r) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. Four health and safety training topics due 04/14/2025, 04/14/2025, 05/26/2025, and 06/01/2025 were not completed within the five-year period as required. .1703(d)(2) TECHNICAL ASSISTANCE: 1. Per child care rule 10A NCAC 09 .1703(d)(2), a FCCH operator should complete health and safety (H&S) training as part of on-going training so that every five years, all the topic areas were covered. The due date of the five-year H&S training renewal is calculated five years from the date on each H&S training certificate. While reviewing your staff record file today, I noticed that your H&S trainings were dated from April 14, 2020 through September 8, 2021 which means your H&S trainings began to expire on April 14, 2025. Today, I observed four H&S training topics that were overdue for the five-year renewal: Precautions in transporting children was due by 04/14/2025; Prevention of shaken baby syndrome, abusive head trauma, and child maltreatment was due by 04/14/2025; Administration of medication, with standards for parental consent was due by 05/26/2025; and Emergency preparedness and response planning for emergencies resulting from a natural disaster, or a man-caused event was due by 06/01/2025. To maintain compliance with this child care requirement, I suggested you use the Health and Safety Training Record to record, document and track the due date of each H&S training topic. Today, I printed and prepared the Health and Safety Training Record for you and attached the training certificates for the trainings that you have completed as you continue to work toward completing your H&S five-year renewal requirement by September 8, 2026. Please complete a training course for the four overdue H&S training topics listed above and submit the training certificates to me no later than August 5, 2025. 2. As shared with you as consultation at the routine unannounced visit on March 11, 2025, Per NC General Statute 110-90.2 and 10A NCAC 09 .2703(r), child care operators have five business days to notify the Division of any new child care providers working who were hired or moved into the child care facility. The process of notifying the Division changed in February 2024 and is now captured in ABCMS. The compliance of this rule is monitored prior to each visit. Prior to and during today’s visit, I accessed the ABCMS portal to verify that you had established a roster for your FCCH. Today, I observed your son listed on a roster for your FCCH, but you and your husband were not listed on the roster. To maintain compliance with this child care requirement, I suggested you follow the instructions below to establish a facility roster in the ABCMS portal no later than August 5, 2025: 1.You need both an Individual NCID and a Business NCID. You need an email address for your Individual NCID and a different email address for your Business NCID account. 2. Once you have created your Business NCID, complete the ABCMS Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. 3. Once the training has been completed and access has been given to you, you must verify your facility roster to ensure current staff or current FCCH residents are noted on the roster. 4. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated and as FCCH residents change or reach sixteen years of age. These actions satisfy the requirement to notify the Division within five business days of new child care providers working who were hired or moved into the child care facility. Be sure this information is updated in ABCMS on an ongoing basis as staff members are hired and terminated and as FCCH residents move in or reach sixteen years of age. 5. Please note, the hard copy of the Change of Information form is no longer needed or accepted. 6. Should you need assistance with establishing and/or maintaining your FCCH roster, please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. CONSULTATION: 1. Please be reminded that any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis must submit an application for a Criminal Background Check (CBC) through DCDEE within five days of either moving into the facility or within five days after their 16th birthday. Please understand that it is your responsibility to notify DCDEE within five days of any changes to individuals residing in your home. Failure to notify DCDEE of residency changes could result in an Administrative Action or inactive status for your FCCH. 2. The NC Summary of Child Care Law brochure and poster were both updated in February 2025 and are available on the DCDEE website at https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms. Please post the February 2025 version of the NC Summary of Child Care Law poster in a prominent location in the facility. Please include and use the February 2025 version of the NC Summary of Child Care Law brochure in your enrollment packet. 3. The new QRIS Modernization Plan known as “Pathways to the Stars” is being added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for FCCERS, effective February 1, 2025. DCDEE. The NC Child Care Commission approved the proposed rules regarding the QRIS Modernization Plan on April 22, 2025 and the Rule Review Committee approved the rules on July 1, 2025. The rulemaking process continues as the rule language is added to child care requirements. We are waiting for an update of the child care rules to be published in the near future. DCDEE is working to finalize an implementation plan for consultants and providers to follow as we all move forward with training and use of the new QRIS Modernization Plan. Please visit the DCDEE website and begin to educate yourself on the new QRIS Modernization Plan and consider the pathway(s) that you are interested in exploring when your rated license assessment comes due. Here is the direct link to the DCDEE page: QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. Please be reminded that any ERS assessment completed on or after February 1, 2025 will be assessed using the ERS-3 versions. 4. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 5. Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Healthy Social Behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. Healthy Social Behaviors Helpline: Call at 1-704-376-6697 or toll free at 1-888-600-1685 Option 1 or email at sbrawley@childcareresourcesinc.org or jbyrd@childcareresources.org. Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 6. Here is the link to the Children’s Resource Center training calendar: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchildrensresourcecenter.org%2Ftraining-calendar%2F&data=05%7C02%7Ckimberly.crane%40dhhs.nc.gov%7C101c6551811740280b8508ddb4d5fefa%7C7a7681dcb9d0449a85c3ecc26cd7ed19%7C0%7C0%7C638865553370143920%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=OdnPYA%2B74ATZff2XV5xCwFjqwhdtx8vlujNbGYWB%2BNA%3D&reserved=0 7. If you would like any of the above links shared with you electronically, please reach out to me by email and request the links that you’re interested in and I’ll send the electronic link to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. I should receive your compliance letter no later than August 5, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. An administrative action may be issued based on child care requirements outlined in Child Care Rule .2200 ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1719 · Violation

Name of Operation: LOVING ARMS CHRISTIAN CHILDCARE Facility ID: 18000548 Consultant: KIMBERLY CRANE Operation Type: Family CC Home Case Number: Visit Date: 8/1/2024 Number Present: 4 Completed Date: 8/1/2024 Age: From 2 To 3 Total Minutes: 200 Time In: 09:10 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Akeshia Mack, Owner/Operator, assisted me with today’s visit. I conducted your last annual compliance visit on August 25, 2023. We reviewed the facility input form to ensure that there were no changes to your facility information. You stated there were no changes to the facility information. We reviewed the facility permit to ensure that there were no changes to your facility’s operation. The facility is owned/operated by Akeshia L. Mack. As the owner/operator, you are required by Child Care Rule .0102 (19) to reside in the home where the license is issued and according to General Statute 110-91(8) to be the full-time caregiver to the children enrolled at the family child care home. You stated you live in the home and are the person working full-time to care for the children enrolled at your family child care home. We reviewed the restrictions on your family child care home license as well as the capacity, shifts of care, and the age range of the children served at your facility and I observed these being maintained today. You stated that you did not have any questions regarding the information reviewed with you regarding your license. Your program’s compliance history was 100% as of July 30, 2024 and was reviewed with you today. Your program currently operates with a four-star license, issued on February 20, 2019, earning seven points in staff education, two points program standards, and one quality point for serving no more than two infants under one year of age. I verified that you completed the lead water testing required to be completed by January 1, 2025. Today, I verified that your lead water test results are within acceptable limits and that you have registered for the lead-based paint and asbestos testing. I visited indoor and outdoor spaces today. I observed children arriving, washing hands, eating breakfast, and playing in activity areas. You stated you have no infants currently enrolled. A current menu documenting appropriate nutritious snacks and meals, showing a variety of foods, and complying with Meal Patterns for Children in Child Care Programs was posted in the child care room. Microwavable pre-packaged or canned foods were prepared and served in the child care room downstairs using a microwave. Cooked meals were cooked beforehand in the kitchen upstairs, stored in the refrigerator in the child care room, warmed in the microwave in the child care room, and served in the child care room. Breakfast today included waffles, pineapple, and milk. Food was stored in a compact refrigerator in the child care room at a temperature of 40 degrees Fahrenheit. I monitored transportation requirements for a white 2013 Ford E-350 private passenger van which you stated you had purchased and would be using from time to time for transporting children. I approved this vehicle for providing transportation as needed. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. I monitored your written operational policies and procedures during a routine unannounced visit on March 30, 2023 and February 1, 2024. You stated your written policies had not changed. I monitored health and safety requirements. I monitored supervision of children, capacity, approved space use, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Family Child Care Homes” during today’s visit. The following violation was observed, cited, and corrected during today’s visit: Violation Number Comment Rule 708 Indoor stairs with more than two steps were not made inaccessible to children two years of age or younger. The set of stairs leading from the downstairs child care area to the upstairs private living area of the home were accessible to a child two years of age. 10 A NCAC 09 .1719(a)(29) TECHNICAL ASSISTANCE: 1. Per child care rule 10A NCAC 09 .1719(a)(29), indoor stairs with more than two steps should be made inaccessible to children two years of age or younger. During today’s visit, I observed the set of stairs leading from your downstairs child care area up to your private living area were accessible to the children and while you had a two-year-old child attending. I observed two security gates lying in your garage area adjacent to your child care area. You placed one of the security gates on the stairs to make the stairs inaccessible to the children. This action corrected the violation during today’s visit. To maintain compliance with this child care requirement, I suggested you store the security gate in the child care area rather than the garage area as a visual reminder to install the gate when you have children two years of age or younger attending your family child care home. CONSULTATION: 1. The due date of the H&S training five (5) year renewal is calculated five (5) years from the date on each H&S training certificate. While reviewing your staff record file today, I noticed that your H&S trainings were dated from April 9, 2020 through September 8, 2021 which means your H&S trainings will begin to expire on April 9, 2025. Please be sure to renew your H&S trainings on or before April 9, 2025 and before each certificate reaches the five-year expiration date. 2. As discussed with you today, the shade on your outdoor play area is usually provided by your home. You stated you had purchased and erected a pop-up shade canopy but it was damaged in the rain storms. You stated and I observed two pop-up canopies you had purchased to replace it but had not installed yet. You had also purchased two small umbrellas you had installed on the two child-sized picnic tables. I suggested you consider a larger freestanding patio umbrella with a tilt feature that would allow you to cast the shade where needed, close up when not in use, and would possibly withstand the wind and rain better. 3. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. 4. Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. 5. On Friday, July 12, 2024, DCDEE sent a “Raise North Carolina” email blast announcing the signing of Senate Bill 425. The email contained a section entitled, “Quality Rating Improvement System (QRIS) Modernization” which provided updated information regarding the Rated License Reassessment process and approved extended stabilization grant funding. What does all this mean for child care in general? 1. The new QRIS Modifications and additional pathways will be added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for ECCERS. ITERS and FCCERS, effective February 1, 2025. DCDEE and the NC Child Care Commission have already begun the rulemaking process to add the rule language to child care requirements. This process with take several months. 2. Hold Harmless provisions have been extended. Star rated license reassessments are postponed until the QRIS rulemaking process has been completed. Providers in any Cohort may voluntarily request a star rated license reassessment if they wish. Star rated license assessments are still required for new child care programs. 3. A pathway for child care programs currently accredited through the approved accrediting bodies may now move to a 3- or 5-star license if they are not already at this star level. Providers will need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. What does all this mean for facilities in Cohorts 1 & 2? A facility may voluntarily request to complete the star rated license reassessment at any time but will not be required to complete the star rated license reassessment process this year. When making your voluntary request, please have your education up to date with the Education Workforce Unit (WORKS) and be prepared to submit the documentation of your three-month self-study. What does this mean for the Environmental Rating Scales? Please be reminded that if a facility voluntarily chooses to complete the star rated license reassessment AND chooses to complete one or more Environmental Rating Scale (ERS) assessments, the ERS-revised editions will continue to be used until January 31, 2025. Any ERS assessment completed on February 1, 2025 and after will be assessed using the ERS-3 versions. If you wish to VOLUNTARILY move forward with a rated license reassessment, please reach out to me as soon as possible so plans can be made on both our calendars to ensure ease and success with completing the star rated license reassessment process in a timely manner that benefits us both. COMPLIANCE PLAN: Since the violation observed and cited today was corrected during today’s visit, no compliance documentation is due after today’s visit. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times