Wncsource King Creek Children'S Center

10A NCAC 09 .0304 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 8 Completed Date: 5/27/2026 Age: From 2 To 2 Total Minutes: 137 Time In: 10:28 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Mireille Thompson, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. Mireille Thompson, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/18/2025. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 11/18/2025. Special Services/Restrictions – first shift, and meets Head Start/Early Head Start ratios. Approved for NC Pre-Kindergarten. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 5/27/2026. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 5/27/2026. The last annual compliance visit was conducted on 11/18/2025. The last fire drill was practiced on 5/27/2026. The last shelter in place drill was practiced on 4/1/2026. The last playground inspection was documented on 5/18/2026. The last fire inspection was approved on 3/19/2026. The last sanitation inspection was conducted on 1/8/2026 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation Upon arrival, I was greeted by Ms. Thompson. Space #1, currently closed for the summer. Space #2, the group of two-year-old children were engaged in outdoor gross motor play. Staff were moving about the outdoor area supervising the children. While monitoring the classroom, I observed one (1) diaper cream permission to administer medication form expired 5/23/2026. We discussed conducting monthly medication checks to review authorization dates on the permission forms and expiration dates on the medication to ensure they are still in compliance. The group transitioned indoors to prepare for lunch. At 11:20a, the staff were preparing plates to serve the children. The staff were singing with the children while they waited to be served their plate. After being served one (1) staff member conducted a name-to-face count. When lunch concluded, the group prepared for nap time. During nap time, I observed the staff using natural lighting, and low calming music to assist the children with resting. For the children who needed more assistance with resting, the staff sat with the children and frequently scanned the room. After the child was calm and resting, the staff got up and moved around the room checking on the other children. Space #3, currently closed for the summer. Space #4, currently closed for the summer. Space #5, currently closed for the summer. Lunch today consisted of chicken, mixed vegetables, mixed fruit, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. -Staff member hired 5/6/26 will be completing ITS-SIDS 5/27/26 and First Aid and CPR 6/1/26. Still within their first ninety (90) days and two (2) months of employment. -Staff member hired 2/1/2024 professional development plan and staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plans and staff evaluations are completed prior to the staffs annual completion date. Quality Rating and Improvement System (QRIS): The facilities rated license was reassessed on 11/18/2025 transitioning to the Accreditation and Head Start Pathway. We discussed an age range change to accurately reflect the ages of the children served. Ms. Thompson will reach out to upper management for guidance regarding an age range change. If the company wishes to change the age range, please submit a formal letter on letterhead request the age range be changed from 0-6 years old to the appropriate age range. During the visit, we also updated the facility email address to mthompson@wncsource.org. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The annual staff evaluation on file was completed on 2/9/2026. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. G.S. 110-90.2 & .2703(r) 1902 The professional development plan was not reviewed annually. One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan was completed on 2/9/2026. .1104 Technical assistance was provided as follows: Item 1232- One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.0514(f) Item 1805- The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Item 1902- One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.1104 Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/10/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn:Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952 or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed the expired diaper cream Permission to Administer Medication form, which lapsed on May 23, 2026. Because this date fell on a Saturday during a holiday weekend, the facility’s next operational day was Tuesday, May 26, 2026. I reviewed the expectation that medication must be sent home prior to its expiration date or on the next operating day when the facility reopens. We also discussed implementing monthly medication checks to review authorization dates and medication expiration dates to ensure ongoing compliance. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (12) Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization has expired shall be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, shall be discarded. **Reminders** -Staff member hired 8/6/25 PDP/staff evaluation due by 8/6/26, Health and Safety training due by 8/6/26 -Staff member hired 7/17/24 First Aid and CPR training due by 7/30/26 -Staff member hired 12/4/24 First Aid and CPR training due by 12/13/26 -Staff member hired 10/15/25 First Aid and CPR training due by 11/16/26, Health and Safety training due by 10/15/26, PDP/staff evaluation due by 10/15/26. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/30/26, ITS-SIDS due by 10/24/26. -Staff member hired 8/23/19 PDP/staff evaluation due by 9/29/26 -Staff member hired 7/23/25 PDP/staff evaluation due by 7/23/26, Health and Safety training due by 7/23/26. -Staff member hired 11/29/25 First Aid and CPR due by 11/18/26. - Staff member hired 12/4/24 First Aid and CPR due by 12/2026. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/10/26. -Staff member hired 5/28/24- PDP/staff evaluation due by 5/28/26. - Staff member hired 5/22/24- PDP/staff evaluation due by 6/4/26. First Aid and CPR due by 6/18/26. - Staff member hired 9/14/24- PDP/staff evaluation due by 9/30/26. The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: HSB@ChildCareResourcesInc.org. Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 8 Completed Date: 5/27/2026 Age: From 2 To 2 Total Minutes: 137 Time In: 10:28 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Mireille Thompson, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. Mireille Thompson, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/18/2025. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 11/18/2025. Special Services/Restrictions – first shift, and meets Head Start/Early Head Start ratios. Approved for NC Pre-Kindergarten. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 5/27/2026. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 5/27/2026. The last annual compliance visit was conducted on 11/18/2025. The last fire drill was practiced on 5/27/2026. The last shelter in place drill was practiced on 4/1/2026. The last playground inspection was documented on 5/18/2026. The last fire inspection was approved on 3/19/2026. The last sanitation inspection was conducted on 1/8/2026 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation Upon arrival, I was greeted by Ms. Thompson. Space #1, currently closed for the summer. Space #2, the group of two-year-old children were engaged in outdoor gross motor play. Staff were moving about the outdoor area supervising the children. While monitoring the classroom, I observed one (1) diaper cream permission to administer medication form expired 5/23/2026. We discussed conducting monthly medication checks to review authorization dates on the permission forms and expiration dates on the medication to ensure they are still in compliance. The group transitioned indoors to prepare for lunch. At 11:20a, the staff were preparing plates to serve the children. The staff were singing with the children while they waited to be served their plate. After being served one (1) staff member conducted a name-to-face count. When lunch concluded, the group prepared for nap time. During nap time, I observed the staff using natural lighting, and low calming music to assist the children with resting. For the children who needed more assistance with resting, the staff sat with the children and frequently scanned the room. After the child was calm and resting, the staff got up and moved around the room checking on the other children. Space #3, currently closed for the summer. Space #4, currently closed for the summer. Space #5, currently closed for the summer. Lunch today consisted of chicken, mixed vegetables, mixed fruit, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. -Staff member hired 5/6/26 will be completing ITS-SIDS 5/27/26 and First Aid and CPR 6/1/26. Still within their first ninety (90) days and two (2) months of employment. -Staff member hired 2/1/2024 professional development plan and staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plans and staff evaluations are completed prior to the staffs annual completion date. Quality Rating and Improvement System (QRIS): The facilities rated license was reassessed on 11/18/2025 transitioning to the Accreditation and Head Start Pathway. We discussed an age range change to accurately reflect the ages of the children served. Ms. Thompson will reach out to upper management for guidance regarding an age range change. If the company wishes to change the age range, please submit a formal letter on letterhead request the age range be changed from 0-6 years old to the appropriate age range. During the visit, we also updated the facility email address to mthompson@wncsource.org. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The annual staff evaluation on file was completed on 2/9/2026. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. G.S. 110-90.2 & .2703(r) 1902 The professional development plan was not reviewed annually. One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan was completed on 2/9/2026. .1104 Technical assistance was provided as follows: Item 1232- One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.0514(f) Item 1805- The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Item 1902- One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.1104 Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/10/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn:Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952 or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed the expired diaper cream Permission to Administer Medication form, which lapsed on May 23, 2026. Because this date fell on a Saturday during a holiday weekend, the facility’s next operational day was Tuesday, May 26, 2026. I reviewed the expectation that medication must be sent home prior to its expiration date or on the next operating day when the facility reopens. We also discussed implementing monthly medication checks to review authorization dates and medication expiration dates to ensure ongoing compliance. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (12) Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization has expired shall be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, shall be discarded. **Reminders** -Staff member hired 8/6/25 PDP/staff evaluation due by 8/6/26, Health and Safety training due by 8/6/26 -Staff member hired 7/17/24 First Aid and CPR training due by 7/30/26 -Staff member hired 12/4/24 First Aid and CPR training due by 12/13/26 -Staff member hired 10/15/25 First Aid and CPR training due by 11/16/26, Health and Safety training due by 10/15/26, PDP/staff evaluation due by 10/15/26. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/30/26, ITS-SIDS due by 10/24/26. -Staff member hired 8/23/19 PDP/staff evaluation due by 9/29/26 -Staff member hired 7/23/25 PDP/staff evaluation due by 7/23/26, Health and Safety training due by 7/23/26. -Staff member hired 11/29/25 First Aid and CPR due by 11/18/26. - Staff member hired 12/4/24 First Aid and CPR due by 12/2026. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/10/26. -Staff member hired 5/28/24- PDP/staff evaluation due by 5/28/26. - Staff member hired 5/22/24- PDP/staff evaluation due by 6/4/26. First Aid and CPR due by 6/18/26. - Staff member hired 9/14/24- PDP/staff evaluation due by 9/30/26. The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: HSB@ChildCareResourcesInc.org. Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 8 Completed Date: 5/27/2026 Age: From 2 To 2 Total Minutes: 137 Time In: 10:28 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Mireille Thompson, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. Mireille Thompson, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/18/2025. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 11/18/2025. Special Services/Restrictions – first shift, and meets Head Start/Early Head Start ratios. Approved for NC Pre-Kindergarten. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 5/27/2026. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 5/27/2026. The last annual compliance visit was conducted on 11/18/2025. The last fire drill was practiced on 5/27/2026. The last shelter in place drill was practiced on 4/1/2026. The last playground inspection was documented on 5/18/2026. The last fire inspection was approved on 3/19/2026. The last sanitation inspection was conducted on 1/8/2026 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation Upon arrival, I was greeted by Ms. Thompson. Space #1, currently closed for the summer. Space #2, the group of two-year-old children were engaged in outdoor gross motor play. Staff were moving about the outdoor area supervising the children. While monitoring the classroom, I observed one (1) diaper cream permission to administer medication form expired 5/23/2026. We discussed conducting monthly medication checks to review authorization dates on the permission forms and expiration dates on the medication to ensure they are still in compliance. The group transitioned indoors to prepare for lunch. At 11:20a, the staff were preparing plates to serve the children. The staff were singing with the children while they waited to be served their plate. After being served one (1) staff member conducted a name-to-face count. When lunch concluded, the group prepared for nap time. During nap time, I observed the staff using natural lighting, and low calming music to assist the children with resting. For the children who needed more assistance with resting, the staff sat with the children and frequently scanned the room. After the child was calm and resting, the staff got up and moved around the room checking on the other children. Space #3, currently closed for the summer. Space #4, currently closed for the summer. Space #5, currently closed for the summer. Lunch today consisted of chicken, mixed vegetables, mixed fruit, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. -Staff member hired 5/6/26 will be completing ITS-SIDS 5/27/26 and First Aid and CPR 6/1/26. Still within their first ninety (90) days and two (2) months of employment. -Staff member hired 2/1/2024 professional development plan and staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plans and staff evaluations are completed prior to the staffs annual completion date. Quality Rating and Improvement System (QRIS): The facilities rated license was reassessed on 11/18/2025 transitioning to the Accreditation and Head Start Pathway. We discussed an age range change to accurately reflect the ages of the children served. Ms. Thompson will reach out to upper management for guidance regarding an age range change. If the company wishes to change the age range, please submit a formal letter on letterhead request the age range be changed from 0-6 years old to the appropriate age range. During the visit, we also updated the facility email address to mthompson@wncsource.org. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The annual staff evaluation on file was completed on 2/9/2026. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. G.S. 110-90.2 & .2703(r) 1902 The professional development plan was not reviewed annually. One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan was completed on 2/9/2026. .1104 Technical assistance was provided as follows: Item 1232- One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.0514(f) Item 1805- The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Item 1902- One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.1104 Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/10/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn:Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952 or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed the expired diaper cream Permission to Administer Medication form, which lapsed on May 23, 2026. Because this date fell on a Saturday during a holiday weekend, the facility’s next operational day was Tuesday, May 26, 2026. I reviewed the expectation that medication must be sent home prior to its expiration date or on the next operating day when the facility reopens. We also discussed implementing monthly medication checks to review authorization dates and medication expiration dates to ensure ongoing compliance. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (12) Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization has expired shall be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, shall be discarded. **Reminders** -Staff member hired 8/6/25 PDP/staff evaluation due by 8/6/26, Health and Safety training due by 8/6/26 -Staff member hired 7/17/24 First Aid and CPR training due by 7/30/26 -Staff member hired 12/4/24 First Aid and CPR training due by 12/13/26 -Staff member hired 10/15/25 First Aid and CPR training due by 11/16/26, Health and Safety training due by 10/15/26, PDP/staff evaluation due by 10/15/26. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/30/26, ITS-SIDS due by 10/24/26. -Staff member hired 8/23/19 PDP/staff evaluation due by 9/29/26 -Staff member hired 7/23/25 PDP/staff evaluation due by 7/23/26, Health and Safety training due by 7/23/26. -Staff member hired 11/29/25 First Aid and CPR due by 11/18/26. - Staff member hired 12/4/24 First Aid and CPR due by 12/2026. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/10/26. -Staff member hired 5/28/24- PDP/staff evaluation due by 5/28/26. - Staff member hired 5/22/24- PDP/staff evaluation due by 6/4/26. First Aid and CPR due by 6/18/26. - Staff member hired 9/14/24- PDP/staff evaluation due by 9/30/26. The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: HSB@ChildCareResourcesInc.org. Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 8 Completed Date: 5/27/2026 Age: From 2 To 2 Total Minutes: 137 Time In: 10:28 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Mireille Thompson, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. Mireille Thompson, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/18/2025. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 11/18/2025. Special Services/Restrictions – first shift, and meets Head Start/Early Head Start ratios. Approved for NC Pre-Kindergarten. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 5/27/2026. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 5/27/2026. The last annual compliance visit was conducted on 11/18/2025. The last fire drill was practiced on 5/27/2026. The last shelter in place drill was practiced on 4/1/2026. The last playground inspection was documented on 5/18/2026. The last fire inspection was approved on 3/19/2026. The last sanitation inspection was conducted on 1/8/2026 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation Upon arrival, I was greeted by Ms. Thompson. Space #1, currently closed for the summer. Space #2, the group of two-year-old children were engaged in outdoor gross motor play. Staff were moving about the outdoor area supervising the children. While monitoring the classroom, I observed one (1) diaper cream permission to administer medication form expired 5/23/2026. We discussed conducting monthly medication checks to review authorization dates on the permission forms and expiration dates on the medication to ensure they are still in compliance. The group transitioned indoors to prepare for lunch. At 11:20a, the staff were preparing plates to serve the children. The staff were singing with the children while they waited to be served their plate. After being served one (1) staff member conducted a name-to-face count. When lunch concluded, the group prepared for nap time. During nap time, I observed the staff using natural lighting, and low calming music to assist the children with resting. For the children who needed more assistance with resting, the staff sat with the children and frequently scanned the room. After the child was calm and resting, the staff got up and moved around the room checking on the other children. Space #3, currently closed for the summer. Space #4, currently closed for the summer. Space #5, currently closed for the summer. Lunch today consisted of chicken, mixed vegetables, mixed fruit, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. -Staff member hired 5/6/26 will be completing ITS-SIDS 5/27/26 and First Aid and CPR 6/1/26. Still within their first ninety (90) days and two (2) months of employment. -Staff member hired 2/1/2024 professional development plan and staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plans and staff evaluations are completed prior to the staffs annual completion date. Quality Rating and Improvement System (QRIS): The facilities rated license was reassessed on 11/18/2025 transitioning to the Accreditation and Head Start Pathway. We discussed an age range change to accurately reflect the ages of the children served. Ms. Thompson will reach out to upper management for guidance regarding an age range change. If the company wishes to change the age range, please submit a formal letter on letterhead request the age range be changed from 0-6 years old to the appropriate age range. During the visit, we also updated the facility email address to mthompson@wncsource.org. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The annual staff evaluation on file was completed on 2/9/2026. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. G.S. 110-90.2 & .2703(r) 1902 The professional development plan was not reviewed annually. One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan was completed on 2/9/2026. .1104 Technical assistance was provided as follows: Item 1232- One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.0514(f) Item 1805- The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Item 1902- One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.1104 Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/10/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn:Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952 or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed the expired diaper cream Permission to Administer Medication form, which lapsed on May 23, 2026. Because this date fell on a Saturday during a holiday weekend, the facility’s next operational day was Tuesday, May 26, 2026. I reviewed the expectation that medication must be sent home prior to its expiration date or on the next operating day when the facility reopens. We also discussed implementing monthly medication checks to review authorization dates and medication expiration dates to ensure ongoing compliance. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (12) Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization has expired shall be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, shall be discarded. **Reminders** -Staff member hired 8/6/25 PDP/staff evaluation due by 8/6/26, Health and Safety training due by 8/6/26 -Staff member hired 7/17/24 First Aid and CPR training due by 7/30/26 -Staff member hired 12/4/24 First Aid and CPR training due by 12/13/26 -Staff member hired 10/15/25 First Aid and CPR training due by 11/16/26, Health and Safety training due by 10/15/26, PDP/staff evaluation due by 10/15/26. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/30/26, ITS-SIDS due by 10/24/26. -Staff member hired 8/23/19 PDP/staff evaluation due by 9/29/26 -Staff member hired 7/23/25 PDP/staff evaluation due by 7/23/26, Health and Safety training due by 7/23/26. -Staff member hired 11/29/25 First Aid and CPR due by 11/18/26. - Staff member hired 12/4/24 First Aid and CPR due by 12/2026. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/10/26. -Staff member hired 5/28/24- PDP/staff evaluation due by 5/28/26. - Staff member hired 5/22/24- PDP/staff evaluation due by 6/4/26. First Aid and CPR due by 6/18/26. - Staff member hired 9/14/24- PDP/staff evaluation due by 9/30/26. The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: HSB@ChildCareResourcesInc.org. Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 8 Completed Date: 5/27/2026 Age: From 2 To 2 Total Minutes: 137 Time In: 10:28 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Mireille Thompson, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. Mireille Thompson, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/18/2025. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 11/18/2025. Special Services/Restrictions – first shift, and meets Head Start/Early Head Start ratios. Approved for NC Pre-Kindergarten. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 5/27/2026. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 5/27/2026. The last annual compliance visit was conducted on 11/18/2025. The last fire drill was practiced on 5/27/2026. The last shelter in place drill was practiced on 4/1/2026. The last playground inspection was documented on 5/18/2026. The last fire inspection was approved on 3/19/2026. The last sanitation inspection was conducted on 1/8/2026 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation Upon arrival, I was greeted by Ms. Thompson. Space #1, currently closed for the summer. Space #2, the group of two-year-old children were engaged in outdoor gross motor play. Staff were moving about the outdoor area supervising the children. While monitoring the classroom, I observed one (1) diaper cream permission to administer medication form expired 5/23/2026. We discussed conducting monthly medication checks to review authorization dates on the permission forms and expiration dates on the medication to ensure they are still in compliance. The group transitioned indoors to prepare for lunch. At 11:20a, the staff were preparing plates to serve the children. The staff were singing with the children while they waited to be served their plate. After being served one (1) staff member conducted a name-to-face count. When lunch concluded, the group prepared for nap time. During nap time, I observed the staff using natural lighting, and low calming music to assist the children with resting. For the children who needed more assistance with resting, the staff sat with the children and frequently scanned the room. After the child was calm and resting, the staff got up and moved around the room checking on the other children. Space #3, currently closed for the summer. Space #4, currently closed for the summer. Space #5, currently closed for the summer. Lunch today consisted of chicken, mixed vegetables, mixed fruit, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. -Staff member hired 5/6/26 will be completing ITS-SIDS 5/27/26 and First Aid and CPR 6/1/26. Still within their first ninety (90) days and two (2) months of employment. -Staff member hired 2/1/2024 professional development plan and staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plans and staff evaluations are completed prior to the staffs annual completion date. Quality Rating and Improvement System (QRIS): The facilities rated license was reassessed on 11/18/2025 transitioning to the Accreditation and Head Start Pathway. We discussed an age range change to accurately reflect the ages of the children served. Ms. Thompson will reach out to upper management for guidance regarding an age range change. If the company wishes to change the age range, please submit a formal letter on letterhead request the age range be changed from 0-6 years old to the appropriate age range. During the visit, we also updated the facility email address to mthompson@wncsource.org. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The annual staff evaluation on file was completed on 2/9/2026. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. G.S. 110-90.2 & .2703(r) 1902 The professional development plan was not reviewed annually. One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan was completed on 2/9/2026. .1104 Technical assistance was provided as follows: Item 1232- One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.0514(f) Item 1805- The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Item 1902- One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.1104 Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/10/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn:Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952 or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed the expired diaper cream Permission to Administer Medication form, which lapsed on May 23, 2026. Because this date fell on a Saturday during a holiday weekend, the facility’s next operational day was Tuesday, May 26, 2026. I reviewed the expectation that medication must be sent home prior to its expiration date or on the next operating day when the facility reopens. We also discussed implementing monthly medication checks to review authorization dates and medication expiration dates to ensure ongoing compliance. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (12) Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization has expired shall be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, shall be discarded. **Reminders** -Staff member hired 8/6/25 PDP/staff evaluation due by 8/6/26, Health and Safety training due by 8/6/26 -Staff member hired 7/17/24 First Aid and CPR training due by 7/30/26 -Staff member hired 12/4/24 First Aid and CPR training due by 12/13/26 -Staff member hired 10/15/25 First Aid and CPR training due by 11/16/26, Health and Safety training due by 10/15/26, PDP/staff evaluation due by 10/15/26. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/30/26, ITS-SIDS due by 10/24/26. -Staff member hired 8/23/19 PDP/staff evaluation due by 9/29/26 -Staff member hired 7/23/25 PDP/staff evaluation due by 7/23/26, Health and Safety training due by 7/23/26. -Staff member hired 11/29/25 First Aid and CPR due by 11/18/26. - Staff member hired 12/4/24 First Aid and CPR due by 12/2026. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/10/26. -Staff member hired 5/28/24- PDP/staff evaluation due by 5/28/26. - Staff member hired 5/22/24- PDP/staff evaluation due by 6/4/26. First Aid and CPR due by 6/18/26. - Staff member hired 9/14/24- PDP/staff evaluation due by 9/30/26. The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: HSB@ChildCareResourcesInc.org. Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2830 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 8 Completed Date: 5/27/2026 Age: From 2 To 2 Total Minutes: 137 Time In: 10:28 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Mireille Thompson, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. Mireille Thompson, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/18/2025. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 11/18/2025. Special Services/Restrictions – first shift, and meets Head Start/Early Head Start ratios. Approved for NC Pre-Kindergarten. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 5/27/2026. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 5/27/2026. The last annual compliance visit was conducted on 11/18/2025. The last fire drill was practiced on 5/27/2026. The last shelter in place drill was practiced on 4/1/2026. The last playground inspection was documented on 5/18/2026. The last fire inspection was approved on 3/19/2026. The last sanitation inspection was conducted on 1/8/2026 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation Upon arrival, I was greeted by Ms. Thompson. Space #1, currently closed for the summer. Space #2, the group of two-year-old children were engaged in outdoor gross motor play. Staff were moving about the outdoor area supervising the children. While monitoring the classroom, I observed one (1) diaper cream permission to administer medication form expired 5/23/2026. We discussed conducting monthly medication checks to review authorization dates on the permission forms and expiration dates on the medication to ensure they are still in compliance. The group transitioned indoors to prepare for lunch. At 11:20a, the staff were preparing plates to serve the children. The staff were singing with the children while they waited to be served their plate. After being served one (1) staff member conducted a name-to-face count. When lunch concluded, the group prepared for nap time. During nap time, I observed the staff using natural lighting, and low calming music to assist the children with resting. For the children who needed more assistance with resting, the staff sat with the children and frequently scanned the room. After the child was calm and resting, the staff got up and moved around the room checking on the other children. Space #3, currently closed for the summer. Space #4, currently closed for the summer. Space #5, currently closed for the summer. Lunch today consisted of chicken, mixed vegetables, mixed fruit, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. -Staff member hired 5/6/26 will be completing ITS-SIDS 5/27/26 and First Aid and CPR 6/1/26. Still within their first ninety (90) days and two (2) months of employment. -Staff member hired 2/1/2024 professional development plan and staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plans and staff evaluations are completed prior to the staffs annual completion date. Quality Rating and Improvement System (QRIS): The facilities rated license was reassessed on 11/18/2025 transitioning to the Accreditation and Head Start Pathway. We discussed an age range change to accurately reflect the ages of the children served. Ms. Thompson will reach out to upper management for guidance regarding an age range change. If the company wishes to change the age range, please submit a formal letter on letterhead request the age range be changed from 0-6 years old to the appropriate age range. During the visit, we also updated the facility email address to mthompson@wncsource.org. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The annual staff evaluation on file was completed on 2/9/2026. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. G.S. 110-90.2 & .2703(r) 1902 The professional development plan was not reviewed annually. One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan was completed on 2/9/2026. .1104 Technical assistance was provided as follows: Item 1232- One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.0514(f) Item 1805- The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Item 1902- One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.1104 Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/10/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn:Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952 or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed the expired diaper cream Permission to Administer Medication form, which lapsed on May 23, 2026. Because this date fell on a Saturday during a holiday weekend, the facility’s next operational day was Tuesday, May 26, 2026. I reviewed the expectation that medication must be sent home prior to its expiration date or on the next operating day when the facility reopens. We also discussed implementing monthly medication checks to review authorization dates and medication expiration dates to ensure ongoing compliance. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (12) Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization has expired shall be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, shall be discarded. **Reminders** -Staff member hired 8/6/25 PDP/staff evaluation due by 8/6/26, Health and Safety training due by 8/6/26 -Staff member hired 7/17/24 First Aid and CPR training due by 7/30/26 -Staff member hired 12/4/24 First Aid and CPR training due by 12/13/26 -Staff member hired 10/15/25 First Aid and CPR training due by 11/16/26, Health and Safety training due by 10/15/26, PDP/staff evaluation due by 10/15/26. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/30/26, ITS-SIDS due by 10/24/26. -Staff member hired 8/23/19 PDP/staff evaluation due by 9/29/26 -Staff member hired 7/23/25 PDP/staff evaluation due by 7/23/26, Health and Safety training due by 7/23/26. -Staff member hired 11/29/25 First Aid and CPR due by 11/18/26. - Staff member hired 12/4/24 First Aid and CPR due by 12/2026. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/10/26. -Staff member hired 5/28/24- PDP/staff evaluation due by 5/28/26. - Staff member hired 5/22/24- PDP/staff evaluation due by 6/4/26. First Aid and CPR due by 6/18/26. - Staff member hired 9/14/24- PDP/staff evaluation due by 9/30/26. The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: HSB@ChildCareResourcesInc.org. Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.0514 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 8 Completed Date: 5/27/2026 Age: From 2 To 2 Total Minutes: 137 Time In: 10:28 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Mireille Thompson, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. Mireille Thompson, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/18/2025. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 11/18/2025. Special Services/Restrictions – first shift, and meets Head Start/Early Head Start ratios. Approved for NC Pre-Kindergarten. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 5/27/2026. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 5/27/2026. The last annual compliance visit was conducted on 11/18/2025. The last fire drill was practiced on 5/27/2026. The last shelter in place drill was practiced on 4/1/2026. The last playground inspection was documented on 5/18/2026. The last fire inspection was approved on 3/19/2026. The last sanitation inspection was conducted on 1/8/2026 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation Upon arrival, I was greeted by Ms. Thompson. Space #1, currently closed for the summer. Space #2, the group of two-year-old children were engaged in outdoor gross motor play. Staff were moving about the outdoor area supervising the children. While monitoring the classroom, I observed one (1) diaper cream permission to administer medication form expired 5/23/2026. We discussed conducting monthly medication checks to review authorization dates on the permission forms and expiration dates on the medication to ensure they are still in compliance. The group transitioned indoors to prepare for lunch. At 11:20a, the staff were preparing plates to serve the children. The staff were singing with the children while they waited to be served their plate. After being served one (1) staff member conducted a name-to-face count. When lunch concluded, the group prepared for nap time. During nap time, I observed the staff using natural lighting, and low calming music to assist the children with resting. For the children who needed more assistance with resting, the staff sat with the children and frequently scanned the room. After the child was calm and resting, the staff got up and moved around the room checking on the other children. Space #3, currently closed for the summer. Space #4, currently closed for the summer. Space #5, currently closed for the summer. Lunch today consisted of chicken, mixed vegetables, mixed fruit, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. -Staff member hired 5/6/26 will be completing ITS-SIDS 5/27/26 and First Aid and CPR 6/1/26. Still within their first ninety (90) days and two (2) months of employment. -Staff member hired 2/1/2024 professional development plan and staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plans and staff evaluations are completed prior to the staffs annual completion date. Quality Rating and Improvement System (QRIS): The facilities rated license was reassessed on 11/18/2025 transitioning to the Accreditation and Head Start Pathway. We discussed an age range change to accurately reflect the ages of the children served. Ms. Thompson will reach out to upper management for guidance regarding an age range change. If the company wishes to change the age range, please submit a formal letter on letterhead request the age range be changed from 0-6 years old to the appropriate age range. During the visit, we also updated the facility email address to mthompson@wncsource.org. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The annual staff evaluation on file was completed on 2/9/2026. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. G.S. 110-90.2 & .2703(r) 1902 The professional development plan was not reviewed annually. One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan was completed on 2/9/2026. .1104 Technical assistance was provided as follows: Item 1232- One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.0514(f) Item 1805- The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Item 1902- One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.1104 Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/10/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn:Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952 or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed the expired diaper cream Permission to Administer Medication form, which lapsed on May 23, 2026. Because this date fell on a Saturday during a holiday weekend, the facility’s next operational day was Tuesday, May 26, 2026. I reviewed the expectation that medication must be sent home prior to its expiration date or on the next operating day when the facility reopens. We also discussed implementing monthly medication checks to review authorization dates and medication expiration dates to ensure ongoing compliance. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (12) Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization has expired shall be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, shall be discarded. **Reminders** -Staff member hired 8/6/25 PDP/staff evaluation due by 8/6/26, Health and Safety training due by 8/6/26 -Staff member hired 7/17/24 First Aid and CPR training due by 7/30/26 -Staff member hired 12/4/24 First Aid and CPR training due by 12/13/26 -Staff member hired 10/15/25 First Aid and CPR training due by 11/16/26, Health and Safety training due by 10/15/26, PDP/staff evaluation due by 10/15/26. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/30/26, ITS-SIDS due by 10/24/26. -Staff member hired 8/23/19 PDP/staff evaluation due by 9/29/26 -Staff member hired 7/23/25 PDP/staff evaluation due by 7/23/26, Health and Safety training due by 7/23/26. -Staff member hired 11/29/25 First Aid and CPR due by 11/18/26. - Staff member hired 12/4/24 First Aid and CPR due by 12/2026. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/10/26. -Staff member hired 5/28/24- PDP/staff evaluation due by 5/28/26. - Staff member hired 5/22/24- PDP/staff evaluation due by 6/4/26. First Aid and CPR due by 6/18/26. - Staff member hired 9/14/24- PDP/staff evaluation due by 9/30/26. The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: HSB@ChildCareResourcesInc.org. Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.1104 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 8 Completed Date: 5/27/2026 Age: From 2 To 2 Total Minutes: 137 Time In: 10:28 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Mireille Thompson, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. Mireille Thompson, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/18/2025. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 11/18/2025. Special Services/Restrictions – first shift, and meets Head Start/Early Head Start ratios. Approved for NC Pre-Kindergarten. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 5/27/2026. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 5/27/2026. The last annual compliance visit was conducted on 11/18/2025. The last fire drill was practiced on 5/27/2026. The last shelter in place drill was practiced on 4/1/2026. The last playground inspection was documented on 5/18/2026. The last fire inspection was approved on 3/19/2026. The last sanitation inspection was conducted on 1/8/2026 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation Upon arrival, I was greeted by Ms. Thompson. Space #1, currently closed for the summer. Space #2, the group of two-year-old children were engaged in outdoor gross motor play. Staff were moving about the outdoor area supervising the children. While monitoring the classroom, I observed one (1) diaper cream permission to administer medication form expired 5/23/2026. We discussed conducting monthly medication checks to review authorization dates on the permission forms and expiration dates on the medication to ensure they are still in compliance. The group transitioned indoors to prepare for lunch. At 11:20a, the staff were preparing plates to serve the children. The staff were singing with the children while they waited to be served their plate. After being served one (1) staff member conducted a name-to-face count. When lunch concluded, the group prepared for nap time. During nap time, I observed the staff using natural lighting, and low calming music to assist the children with resting. For the children who needed more assistance with resting, the staff sat with the children and frequently scanned the room. After the child was calm and resting, the staff got up and moved around the room checking on the other children. Space #3, currently closed for the summer. Space #4, currently closed for the summer. Space #5, currently closed for the summer. Lunch today consisted of chicken, mixed vegetables, mixed fruit, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. -Staff member hired 5/6/26 will be completing ITS-SIDS 5/27/26 and First Aid and CPR 6/1/26. Still within their first ninety (90) days and two (2) months of employment. -Staff member hired 2/1/2024 professional development plan and staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plans and staff evaluations are completed prior to the staffs annual completion date. Quality Rating and Improvement System (QRIS): The facilities rated license was reassessed on 11/18/2025 transitioning to the Accreditation and Head Start Pathway. We discussed an age range change to accurately reflect the ages of the children served. Ms. Thompson will reach out to upper management for guidance regarding an age range change. If the company wishes to change the age range, please submit a formal letter on letterhead request the age range be changed from 0-6 years old to the appropriate age range. During the visit, we also updated the facility email address to mthompson@wncsource.org. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The annual staff evaluation on file was completed on 2/9/2026. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. G.S. 110-90.2 & .2703(r) 1902 The professional development plan was not reviewed annually. One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan was completed on 2/9/2026. .1104 Technical assistance was provided as follows: Item 1232- One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.0514(f) Item 1805- The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Item 1902- One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.1104 Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/10/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn:Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952 or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed the expired diaper cream Permission to Administer Medication form, which lapsed on May 23, 2026. Because this date fell on a Saturday during a holiday weekend, the facility’s next operational day was Tuesday, May 26, 2026. I reviewed the expectation that medication must be sent home prior to its expiration date or on the next operating day when the facility reopens. We also discussed implementing monthly medication checks to review authorization dates and medication expiration dates to ensure ongoing compliance. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (12) Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization has expired shall be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, shall be discarded. **Reminders** -Staff member hired 8/6/25 PDP/staff evaluation due by 8/6/26, Health and Safety training due by 8/6/26 -Staff member hired 7/17/24 First Aid and CPR training due by 7/30/26 -Staff member hired 12/4/24 First Aid and CPR training due by 12/13/26 -Staff member hired 10/15/25 First Aid and CPR training due by 11/16/26, Health and Safety training due by 10/15/26, PDP/staff evaluation due by 10/15/26. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/30/26, ITS-SIDS due by 10/24/26. -Staff member hired 8/23/19 PDP/staff evaluation due by 9/29/26 -Staff member hired 7/23/25 PDP/staff evaluation due by 7/23/26, Health and Safety training due by 7/23/26. -Staff member hired 11/29/25 First Aid and CPR due by 11/18/26. - Staff member hired 12/4/24 First Aid and CPR due by 12/2026. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/10/26. -Staff member hired 5/28/24- PDP/staff evaluation due by 5/28/26. - Staff member hired 5/22/24- PDP/staff evaluation due by 6/4/26. First Aid and CPR due by 6/18/26. - Staff member hired 9/14/24- PDP/staff evaluation due by 9/30/26. The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: HSB@ChildCareResourcesInc.org. Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 8 Completed Date: 5/27/2026 Age: From 2 To 2 Total Minutes: 137 Time In: 10:28 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Mireille Thompson, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. Mireille Thompson, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/18/2025. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 11/18/2025. Special Services/Restrictions – first shift, and meets Head Start/Early Head Start ratios. Approved for NC Pre-Kindergarten. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 5/27/2026. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 5/27/2026. The last annual compliance visit was conducted on 11/18/2025. The last fire drill was practiced on 5/27/2026. The last shelter in place drill was practiced on 4/1/2026. The last playground inspection was documented on 5/18/2026. The last fire inspection was approved on 3/19/2026. The last sanitation inspection was conducted on 1/8/2026 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation Upon arrival, I was greeted by Ms. Thompson. Space #1, currently closed for the summer. Space #2, the group of two-year-old children were engaged in outdoor gross motor play. Staff were moving about the outdoor area supervising the children. While monitoring the classroom, I observed one (1) diaper cream permission to administer medication form expired 5/23/2026. We discussed conducting monthly medication checks to review authorization dates on the permission forms and expiration dates on the medication to ensure they are still in compliance. The group transitioned indoors to prepare for lunch. At 11:20a, the staff were preparing plates to serve the children. The staff were singing with the children while they waited to be served their plate. After being served one (1) staff member conducted a name-to-face count. When lunch concluded, the group prepared for nap time. During nap time, I observed the staff using natural lighting, and low calming music to assist the children with resting. For the children who needed more assistance with resting, the staff sat with the children and frequently scanned the room. After the child was calm and resting, the staff got up and moved around the room checking on the other children. Space #3, currently closed for the summer. Space #4, currently closed for the summer. Space #5, currently closed for the summer. Lunch today consisted of chicken, mixed vegetables, mixed fruit, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. -Staff member hired 5/6/26 will be completing ITS-SIDS 5/27/26 and First Aid and CPR 6/1/26. Still within their first ninety (90) days and two (2) months of employment. -Staff member hired 2/1/2024 professional development plan and staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plans and staff evaluations are completed prior to the staffs annual completion date. Quality Rating and Improvement System (QRIS): The facilities rated license was reassessed on 11/18/2025 transitioning to the Accreditation and Head Start Pathway. We discussed an age range change to accurately reflect the ages of the children served. Ms. Thompson will reach out to upper management for guidance regarding an age range change. If the company wishes to change the age range, please submit a formal letter on letterhead request the age range be changed from 0-6 years old to the appropriate age range. During the visit, we also updated the facility email address to mthompson@wncsource.org. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The annual staff evaluation on file was completed on 2/9/2026. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. G.S. 110-90.2 & .2703(r) 1902 The professional development plan was not reviewed annually. One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan was completed on 2/9/2026. .1104 Technical assistance was provided as follows: Item 1232- One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.0514(f) Item 1805- The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Item 1902- One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.1104 Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/10/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn:Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952 or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed the expired diaper cream Permission to Administer Medication form, which lapsed on May 23, 2026. Because this date fell on a Saturday during a holiday weekend, the facility’s next operational day was Tuesday, May 26, 2026. I reviewed the expectation that medication must be sent home prior to its expiration date or on the next operating day when the facility reopens. We also discussed implementing monthly medication checks to review authorization dates and medication expiration dates to ensure ongoing compliance. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (12) Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization has expired shall be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, shall be discarded. **Reminders** -Staff member hired 8/6/25 PDP/staff evaluation due by 8/6/26, Health and Safety training due by 8/6/26 -Staff member hired 7/17/24 First Aid and CPR training due by 7/30/26 -Staff member hired 12/4/24 First Aid and CPR training due by 12/13/26 -Staff member hired 10/15/25 First Aid and CPR training due by 11/16/26, Health and Safety training due by 10/15/26, PDP/staff evaluation due by 10/15/26. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/30/26, ITS-SIDS due by 10/24/26. -Staff member hired 8/23/19 PDP/staff evaluation due by 9/29/26 -Staff member hired 7/23/25 PDP/staff evaluation due by 7/23/26, Health and Safety training due by 7/23/26. -Staff member hired 11/29/25 First Aid and CPR due by 11/18/26. - Staff member hired 12/4/24 First Aid and CPR due by 12/2026. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/10/26. -Staff member hired 5/28/24- PDP/staff evaluation due by 5/28/26. - Staff member hired 5/22/24- PDP/staff evaluation due by 6/4/26. First Aid and CPR due by 6/18/26. - Staff member hired 9/14/24- PDP/staff evaluation due by 9/30/26. The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: HSB@ChildCareResourcesInc.org. Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 8 Completed Date: 5/27/2026 Age: From 2 To 2 Total Minutes: 137 Time In: 10:28 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Mireille Thompson, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. Mireille Thompson, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/18/2025. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 11/18/2025. Special Services/Restrictions – first shift, and meets Head Start/Early Head Start ratios. Approved for NC Pre-Kindergarten. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four percent (94%) as of 5/27/2026. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 5/27/2026. The last annual compliance visit was conducted on 11/18/2025. The last fire drill was practiced on 5/27/2026. The last shelter in place drill was practiced on 4/1/2026. The last playground inspection was documented on 5/18/2026. The last fire inspection was approved on 3/19/2026. The last sanitation inspection was conducted on 1/8/2026 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The program does not provide transportation Upon arrival, I was greeted by Ms. Thompson. Space #1, currently closed for the summer. Space #2, the group of two-year-old children were engaged in outdoor gross motor play. Staff were moving about the outdoor area supervising the children. While monitoring the classroom, I observed one (1) diaper cream permission to administer medication form expired 5/23/2026. We discussed conducting monthly medication checks to review authorization dates on the permission forms and expiration dates on the medication to ensure they are still in compliance. The group transitioned indoors to prepare for lunch. At 11:20a, the staff were preparing plates to serve the children. The staff were singing with the children while they waited to be served their plate. After being served one (1) staff member conducted a name-to-face count. When lunch concluded, the group prepared for nap time. During nap time, I observed the staff using natural lighting, and low calming music to assist the children with resting. For the children who needed more assistance with resting, the staff sat with the children and frequently scanned the room. After the child was calm and resting, the staff got up and moved around the room checking on the other children. Space #3, currently closed for the summer. Space #4, currently closed for the summer. Space #5, currently closed for the summer. Lunch today consisted of chicken, mixed vegetables, mixed fruit, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. -Staff member hired 5/6/26 will be completing ITS-SIDS 5/27/26 and First Aid and CPR 6/1/26. Still within their first ninety (90) days and two (2) months of employment. -Staff member hired 2/1/2024 professional development plan and staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plans and staff evaluations are completed prior to the staffs annual completion date. Quality Rating and Improvement System (QRIS): The facilities rated license was reassessed on 11/18/2025 transitioning to the Accreditation and Head Start Pathway. We discussed an age range change to accurately reflect the ages of the children served. Ms. Thompson will reach out to upper management for guidance regarding an age range change. If the company wishes to change the age range, please submit a formal letter on letterhead request the age range be changed from 0-6 years old to the appropriate age range. During the visit, we also updated the facility email address to mthompson@wncsource.org. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The annual staff evaluation on file was completed on 2/9/2026. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. G.S. 110-90.2 & .2703(r) 1902 The professional development plan was not reviewed annually. One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan was completed on 2/9/2026. .1104 Technical assistance was provided as follows: Item 1232- One (1) staff member hired 2/1/2024 staff evaluation was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.0514(f) Item 1805- The child care operator has not notified the Division of one (1) staff member that started on 5/6/2026 at WNCSource King Creek Children's Center. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Item 1902- One (1) staff member hired 2/1/2024 professional development plan was due to be completed on or before 1/28/26. The professional development plan and staff evaluation was completed 2/9/2026. We discussed prescheduling all professional development plan and staff evaluations to assist with ensuring the professional development plan and staff evaluation are completed prior to the staffs annual completion date. Rule Reference: 10A NCAC 09.1104 Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/10/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn:Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952 or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed the expired diaper cream Permission to Administer Medication form, which lapsed on May 23, 2026. Because this date fell on a Saturday during a holiday weekend, the facility’s next operational day was Tuesday, May 26, 2026. I reviewed the expectation that medication must be sent home prior to its expiration date or on the next operating day when the facility reopens. We also discussed implementing monthly medication checks to review authorization dates and medication expiration dates to ensure ongoing compliance. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS (12) Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization has expired shall be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, shall be discarded. **Reminders** -Staff member hired 8/6/25 PDP/staff evaluation due by 8/6/26, Health and Safety training due by 8/6/26 -Staff member hired 7/17/24 First Aid and CPR training due by 7/30/26 -Staff member hired 12/4/24 First Aid and CPR training due by 12/13/26 -Staff member hired 10/15/25 First Aid and CPR training due by 11/16/26, Health and Safety training due by 10/15/26, PDP/staff evaluation due by 10/15/26. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/30/26, ITS-SIDS due by 10/24/26. -Staff member hired 8/23/19 PDP/staff evaluation due by 9/29/26 -Staff member hired 7/23/25 PDP/staff evaluation due by 7/23/26, Health and Safety training due by 7/23/26. -Staff member hired 11/29/25 First Aid and CPR due by 11/18/26. - Staff member hired 12/4/24 First Aid and CPR due by 12/2026. -Staff member hired 8/9/23 PDP/staff evaluation due by 9/10/26. -Staff member hired 5/28/24- PDP/staff evaluation due by 5/28/26. - Staff member hired 5/22/24- PDP/staff evaluation due by 6/4/26. First Aid and CPR due by 6/18/26. - Staff member hired 9/14/24- PDP/staff evaluation due by 9/30/26. The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: HSB@ChildCareResourcesInc.org. Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/18/2025 Number Present: 61 Completed Date: 11/18/2025 Age: From 2 To 5 Total Minutes: 350 Time In: 09:25 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance with rated license visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Logan Cartee, Assistant Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Logan Cartee, Assistant Site Supervisor, accompanied during the visit. Amy Smith, Program Manager arrive at 10:00a to discuss the QRIS pathway the program wishes to pursue. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nap, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 11/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 11/17/2025. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced ratio and space. The last annual compliance visit was conducted on 12/4/2024. The last fire drill was practiced on 10/21/2025. The last lockdown drill was practiced on 8/27/2025. The last playground inspection was documented on 10/29/2025. The last fire inspection was approved on 3/11/2025. The last sanitation inspection was conducted on 7/24/2025 with six (6) demerits for a superior classification. Lead water testing was completed on 8/9/2023 without hazards. The next drill is due on or before 8/9/2026. Lead paint and asbestos testing was completed on 4/8/2024. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Cartee. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in outdoor gross motor play. Staff were actively engaged in play with the children while supervising. During nap time, the staff used natural lighting and calming music to assist the children with calming down to rest. Space #2, the group of two- to three-year-old children were engaged in free play with books, music, dramatic play, and blocks. One (1) staff member was supervising the children while engaging in play. The other staff member was conducting routine diaper changes. After free play, the group prepared to go outside. While monitoring indoors, I observed one (1) staff pocketbook siting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the group of three- to four-year-olds were transitioning indoors from outdoor gross motor play. The group came in the classroom, put away their coats, washed hands, and transitioned to free play. During free play, the group engaged in play with books, science, dramatic play, blocks, and free art. The staff engaged in play with the children while actively supervising. A therapist arrived in the classroom at 9:55a to take two (2) children to work with them outside of the classroom. The therapist notified the teacher before leaving the room with the children. While monitoring the classroom, I observed one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. I also observed that the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. Space #4, the group of four- to five-year-olds were engaged in free play with pretending cooking in the dramatic play center, blocks, water play, free art, and legos. The staff were engaged in play with the children while actively supervising. After free play, the group prepared for lunch and nap time. Space #5, the group of three- to four-year-olds were engaged in practicing for the parade they will have tomorrow. The group transitioned indoors to put away the musical instruments and then prepared to go outside for gross motor play. While outside, Amy Smith, Program Manager arrived on-site. Lunch consisted of pizza, broccoli and cheese, pears, and milk. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. One (1) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway, along with the notice of award, staff/child ratio chart, and documentation on how all children enrolled are meeting Head Start requirements regardless of funding status. The facility plans to apply for a rated license now. Ms. Smith submitted the notice of award letter via email during the visit. I followed up that the following items would need to be submitted in order to proceed with the reassessment process: completed request for accreditation and Head Start licensure application, staff/child ratio, documentation on how all children enrolled are meeting Head Start requirements regardless of funding status, and how compliance was achieved for violations sited during today’s visit. All facility licenses are to be reassessed by December 31, 2026. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Space #3, one (1) electrical outlet in the block center uncovered. 10A NCAC 09 .0604(c) 1054 Documentation of staff's on-going training was not on file and/or was not current . Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. 10A NCAC 09 .1106(a) 9995 A violation was found for which there is no item number. Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. Technical assistance was provided as follows: Item 812- Space #3, one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. We discussed conducting a daily check of the indoor environment to ensure all outlets are covered including powerstrips. Rule Reference: 10A NCAC 09 .0604(c) Item 1054- Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. We discussed that when staff complete the health and safety training topics they should print each certificate to have on file for review. Rule Reference: 10A NCAC 09.1106(a) Item 9995- Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. We discussed reminding staff to lock their pocketbooks in the closet or cabinet prior to starting work and ensuring that the magnet is removed from the lock. Rule Reference: 15A NCAC 18A .2820(f) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/2/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed continuing to verify the ABCMS portal staff roster. The recently hired administrator is not showing on the ABCMS portal roster. -We reviewed when a staff member is hired if they bring previously taken health and safety training certificates with them, they must be no more than twelve (12) months old at the time they are employed. Otherwise, the staff members would have the first year of employment to complete the required health and safety training topics. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/18/2025 Number Present: 61 Completed Date: 11/18/2025 Age: From 2 To 5 Total Minutes: 350 Time In: 09:25 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance with rated license visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Logan Cartee, Assistant Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Logan Cartee, Assistant Site Supervisor, accompanied during the visit. Amy Smith, Program Manager arrive at 10:00a to discuss the QRIS pathway the program wishes to pursue. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nap, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 11/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 11/17/2025. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced ratio and space. The last annual compliance visit was conducted on 12/4/2024. The last fire drill was practiced on 10/21/2025. The last lockdown drill was practiced on 8/27/2025. The last playground inspection was documented on 10/29/2025. The last fire inspection was approved on 3/11/2025. The last sanitation inspection was conducted on 7/24/2025 with six (6) demerits for a superior classification. Lead water testing was completed on 8/9/2023 without hazards. The next drill is due on or before 8/9/2026. Lead paint and asbestos testing was completed on 4/8/2024. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Cartee. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in outdoor gross motor play. Staff were actively engaged in play with the children while supervising. During nap time, the staff used natural lighting and calming music to assist the children with calming down to rest. Space #2, the group of two- to three-year-old children were engaged in free play with books, music, dramatic play, and blocks. One (1) staff member was supervising the children while engaging in play. The other staff member was conducting routine diaper changes. After free play, the group prepared to go outside. While monitoring indoors, I observed one (1) staff pocketbook siting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the group of three- to four-year-olds were transitioning indoors from outdoor gross motor play. The group came in the classroom, put away their coats, washed hands, and transitioned to free play. During free play, the group engaged in play with books, science, dramatic play, blocks, and free art. The staff engaged in play with the children while actively supervising. A therapist arrived in the classroom at 9:55a to take two (2) children to work with them outside of the classroom. The therapist notified the teacher before leaving the room with the children. While monitoring the classroom, I observed one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. I also observed that the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. Space #4, the group of four- to five-year-olds were engaged in free play with pretending cooking in the dramatic play center, blocks, water play, free art, and legos. The staff were engaged in play with the children while actively supervising. After free play, the group prepared for lunch and nap time. Space #5, the group of three- to four-year-olds were engaged in practicing for the parade they will have tomorrow. The group transitioned indoors to put away the musical instruments and then prepared to go outside for gross motor play. While outside, Amy Smith, Program Manager arrived on-site. Lunch consisted of pizza, broccoli and cheese, pears, and milk. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. One (1) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway, along with the notice of award, staff/child ratio chart, and documentation on how all children enrolled are meeting Head Start requirements regardless of funding status. The facility plans to apply for a rated license now. Ms. Smith submitted the notice of award letter via email during the visit. I followed up that the following items would need to be submitted in order to proceed with the reassessment process: completed request for accreditation and Head Start licensure application, staff/child ratio, documentation on how all children enrolled are meeting Head Start requirements regardless of funding status, and how compliance was achieved for violations sited during today’s visit. All facility licenses are to be reassessed by December 31, 2026. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Space #3, one (1) electrical outlet in the block center uncovered. 10A NCAC 09 .0604(c) 1054 Documentation of staff's on-going training was not on file and/or was not current . Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. 10A NCAC 09 .1106(a) 9995 A violation was found for which there is no item number. Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. Technical assistance was provided as follows: Item 812- Space #3, one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. We discussed conducting a daily check of the indoor environment to ensure all outlets are covered including powerstrips. Rule Reference: 10A NCAC 09 .0604(c) Item 1054- Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. We discussed that when staff complete the health and safety training topics they should print each certificate to have on file for review. Rule Reference: 10A NCAC 09.1106(a) Item 9995- Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. We discussed reminding staff to lock their pocketbooks in the closet or cabinet prior to starting work and ensuring that the magnet is removed from the lock. Rule Reference: 15A NCAC 18A .2820(f) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/2/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed continuing to verify the ABCMS portal staff roster. The recently hired administrator is not showing on the ABCMS portal roster. -We reviewed when a staff member is hired if they bring previously taken health and safety training certificates with them, they must be no more than twelve (12) months old at the time they are employed. Otherwise, the staff members would have the first year of employment to complete the required health and safety training topics. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/18/2025 Number Present: 61 Completed Date: 11/18/2025 Age: From 2 To 5 Total Minutes: 350 Time In: 09:25 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance with rated license visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Logan Cartee, Assistant Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Logan Cartee, Assistant Site Supervisor, accompanied during the visit. Amy Smith, Program Manager arrive at 10:00a to discuss the QRIS pathway the program wishes to pursue. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nap, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 11/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 11/17/2025. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced ratio and space. The last annual compliance visit was conducted on 12/4/2024. The last fire drill was practiced on 10/21/2025. The last lockdown drill was practiced on 8/27/2025. The last playground inspection was documented on 10/29/2025. The last fire inspection was approved on 3/11/2025. The last sanitation inspection was conducted on 7/24/2025 with six (6) demerits for a superior classification. Lead water testing was completed on 8/9/2023 without hazards. The next drill is due on or before 8/9/2026. Lead paint and asbestos testing was completed on 4/8/2024. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Cartee. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in outdoor gross motor play. Staff were actively engaged in play with the children while supervising. During nap time, the staff used natural lighting and calming music to assist the children with calming down to rest. Space #2, the group of two- to three-year-old children were engaged in free play with books, music, dramatic play, and blocks. One (1) staff member was supervising the children while engaging in play. The other staff member was conducting routine diaper changes. After free play, the group prepared to go outside. While monitoring indoors, I observed one (1) staff pocketbook siting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the group of three- to four-year-olds were transitioning indoors from outdoor gross motor play. The group came in the classroom, put away their coats, washed hands, and transitioned to free play. During free play, the group engaged in play with books, science, dramatic play, blocks, and free art. The staff engaged in play with the children while actively supervising. A therapist arrived in the classroom at 9:55a to take two (2) children to work with them outside of the classroom. The therapist notified the teacher before leaving the room with the children. While monitoring the classroom, I observed one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. I also observed that the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. Space #4, the group of four- to five-year-olds were engaged in free play with pretending cooking in the dramatic play center, blocks, water play, free art, and legos. The staff were engaged in play with the children while actively supervising. After free play, the group prepared for lunch and nap time. Space #5, the group of three- to four-year-olds were engaged in practicing for the parade they will have tomorrow. The group transitioned indoors to put away the musical instruments and then prepared to go outside for gross motor play. While outside, Amy Smith, Program Manager arrived on-site. Lunch consisted of pizza, broccoli and cheese, pears, and milk. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. One (1) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway, along with the notice of award, staff/child ratio chart, and documentation on how all children enrolled are meeting Head Start requirements regardless of funding status. The facility plans to apply for a rated license now. Ms. Smith submitted the notice of award letter via email during the visit. I followed up that the following items would need to be submitted in order to proceed with the reassessment process: completed request for accreditation and Head Start licensure application, staff/child ratio, documentation on how all children enrolled are meeting Head Start requirements regardless of funding status, and how compliance was achieved for violations sited during today’s visit. All facility licenses are to be reassessed by December 31, 2026. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Space #3, one (1) electrical outlet in the block center uncovered. 10A NCAC 09 .0604(c) 1054 Documentation of staff's on-going training was not on file and/or was not current . Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. 10A NCAC 09 .1106(a) 9995 A violation was found for which there is no item number. Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. Technical assistance was provided as follows: Item 812- Space #3, one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. We discussed conducting a daily check of the indoor environment to ensure all outlets are covered including powerstrips. Rule Reference: 10A NCAC 09 .0604(c) Item 1054- Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. We discussed that when staff complete the health and safety training topics they should print each certificate to have on file for review. Rule Reference: 10A NCAC 09.1106(a) Item 9995- Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. We discussed reminding staff to lock their pocketbooks in the closet or cabinet prior to starting work and ensuring that the magnet is removed from the lock. Rule Reference: 15A NCAC 18A .2820(f) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/2/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed continuing to verify the ABCMS portal staff roster. The recently hired administrator is not showing on the ABCMS portal roster. -We reviewed when a staff member is hired if they bring previously taken health and safety training certificates with them, they must be no more than twelve (12) months old at the time they are employed. Otherwise, the staff members would have the first year of employment to complete the required health and safety training topics. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1106 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/18/2025 Number Present: 61 Completed Date: 11/18/2025 Age: From 2 To 5 Total Minutes: 350 Time In: 09:25 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance with rated license visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Logan Cartee, Assistant Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Logan Cartee, Assistant Site Supervisor, accompanied during the visit. Amy Smith, Program Manager arrive at 10:00a to discuss the QRIS pathway the program wishes to pursue. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nap, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 11/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 11/17/2025. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced ratio and space. The last annual compliance visit was conducted on 12/4/2024. The last fire drill was practiced on 10/21/2025. The last lockdown drill was practiced on 8/27/2025. The last playground inspection was documented on 10/29/2025. The last fire inspection was approved on 3/11/2025. The last sanitation inspection was conducted on 7/24/2025 with six (6) demerits for a superior classification. Lead water testing was completed on 8/9/2023 without hazards. The next drill is due on or before 8/9/2026. Lead paint and asbestos testing was completed on 4/8/2024. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Cartee. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in outdoor gross motor play. Staff were actively engaged in play with the children while supervising. During nap time, the staff used natural lighting and calming music to assist the children with calming down to rest. Space #2, the group of two- to three-year-old children were engaged in free play with books, music, dramatic play, and blocks. One (1) staff member was supervising the children while engaging in play. The other staff member was conducting routine diaper changes. After free play, the group prepared to go outside. While monitoring indoors, I observed one (1) staff pocketbook siting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the group of three- to four-year-olds were transitioning indoors from outdoor gross motor play. The group came in the classroom, put away their coats, washed hands, and transitioned to free play. During free play, the group engaged in play with books, science, dramatic play, blocks, and free art. The staff engaged in play with the children while actively supervising. A therapist arrived in the classroom at 9:55a to take two (2) children to work with them outside of the classroom. The therapist notified the teacher before leaving the room with the children. While monitoring the classroom, I observed one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. I also observed that the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. Space #4, the group of four- to five-year-olds were engaged in free play with pretending cooking in the dramatic play center, blocks, water play, free art, and legos. The staff were engaged in play with the children while actively supervising. After free play, the group prepared for lunch and nap time. Space #5, the group of three- to four-year-olds were engaged in practicing for the parade they will have tomorrow. The group transitioned indoors to put away the musical instruments and then prepared to go outside for gross motor play. While outside, Amy Smith, Program Manager arrived on-site. Lunch consisted of pizza, broccoli and cheese, pears, and milk. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. One (1) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway, along with the notice of award, staff/child ratio chart, and documentation on how all children enrolled are meeting Head Start requirements regardless of funding status. The facility plans to apply for a rated license now. Ms. Smith submitted the notice of award letter via email during the visit. I followed up that the following items would need to be submitted in order to proceed with the reassessment process: completed request for accreditation and Head Start licensure application, staff/child ratio, documentation on how all children enrolled are meeting Head Start requirements regardless of funding status, and how compliance was achieved for violations sited during today’s visit. All facility licenses are to be reassessed by December 31, 2026. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Space #3, one (1) electrical outlet in the block center uncovered. 10A NCAC 09 .0604(c) 1054 Documentation of staff's on-going training was not on file and/or was not current . Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. 10A NCAC 09 .1106(a) 9995 A violation was found for which there is no item number. Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. Technical assistance was provided as follows: Item 812- Space #3, one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. We discussed conducting a daily check of the indoor environment to ensure all outlets are covered including powerstrips. Rule Reference: 10A NCAC 09 .0604(c) Item 1054- Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. We discussed that when staff complete the health and safety training topics they should print each certificate to have on file for review. Rule Reference: 10A NCAC 09.1106(a) Item 9995- Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. We discussed reminding staff to lock their pocketbooks in the closet or cabinet prior to starting work and ensuring that the magnet is removed from the lock. Rule Reference: 15A NCAC 18A .2820(f) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/2/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed continuing to verify the ABCMS portal staff roster. The recently hired administrator is not showing on the ABCMS portal roster. -We reviewed when a staff member is hired if they bring previously taken health and safety training certificates with them, they must be no more than twelve (12) months old at the time they are employed. Otherwise, the staff members would have the first year of employment to complete the required health and safety training topics. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/18/2025 Number Present: 61 Completed Date: 11/18/2025 Age: From 2 To 5 Total Minutes: 350 Time In: 09:25 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance with rated license visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Logan Cartee, Assistant Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Logan Cartee, Assistant Site Supervisor, accompanied during the visit. Amy Smith, Program Manager arrive at 10:00a to discuss the QRIS pathway the program wishes to pursue. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nap, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 11/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 11/17/2025. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced ratio and space. The last annual compliance visit was conducted on 12/4/2024. The last fire drill was practiced on 10/21/2025. The last lockdown drill was practiced on 8/27/2025. The last playground inspection was documented on 10/29/2025. The last fire inspection was approved on 3/11/2025. The last sanitation inspection was conducted on 7/24/2025 with six (6) demerits for a superior classification. Lead water testing was completed on 8/9/2023 without hazards. The next drill is due on or before 8/9/2026. Lead paint and asbestos testing was completed on 4/8/2024. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Cartee. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in outdoor gross motor play. Staff were actively engaged in play with the children while supervising. During nap time, the staff used natural lighting and calming music to assist the children with calming down to rest. Space #2, the group of two- to three-year-old children were engaged in free play with books, music, dramatic play, and blocks. One (1) staff member was supervising the children while engaging in play. The other staff member was conducting routine diaper changes. After free play, the group prepared to go outside. While monitoring indoors, I observed one (1) staff pocketbook siting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the group of three- to four-year-olds were transitioning indoors from outdoor gross motor play. The group came in the classroom, put away their coats, washed hands, and transitioned to free play. During free play, the group engaged in play with books, science, dramatic play, blocks, and free art. The staff engaged in play with the children while actively supervising. A therapist arrived in the classroom at 9:55a to take two (2) children to work with them outside of the classroom. The therapist notified the teacher before leaving the room with the children. While monitoring the classroom, I observed one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. I also observed that the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. Space #4, the group of four- to five-year-olds were engaged in free play with pretending cooking in the dramatic play center, blocks, water play, free art, and legos. The staff were engaged in play with the children while actively supervising. After free play, the group prepared for lunch and nap time. Space #5, the group of three- to four-year-olds were engaged in practicing for the parade they will have tomorrow. The group transitioned indoors to put away the musical instruments and then prepared to go outside for gross motor play. While outside, Amy Smith, Program Manager arrived on-site. Lunch consisted of pizza, broccoli and cheese, pears, and milk. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. One (1) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway, along with the notice of award, staff/child ratio chart, and documentation on how all children enrolled are meeting Head Start requirements regardless of funding status. The facility plans to apply for a rated license now. Ms. Smith submitted the notice of award letter via email during the visit. I followed up that the following items would need to be submitted in order to proceed with the reassessment process: completed request for accreditation and Head Start licensure application, staff/child ratio, documentation on how all children enrolled are meeting Head Start requirements regardless of funding status, and how compliance was achieved for violations sited during today’s visit. All facility licenses are to be reassessed by December 31, 2026. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Space #3, one (1) electrical outlet in the block center uncovered. 10A NCAC 09 .0604(c) 1054 Documentation of staff's on-going training was not on file and/or was not current . Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. 10A NCAC 09 .1106(a) 9995 A violation was found for which there is no item number. Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. Technical assistance was provided as follows: Item 812- Space #3, one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. We discussed conducting a daily check of the indoor environment to ensure all outlets are covered including powerstrips. Rule Reference: 10A NCAC 09 .0604(c) Item 1054- Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. We discussed that when staff complete the health and safety training topics they should print each certificate to have on file for review. Rule Reference: 10A NCAC 09.1106(a) Item 9995- Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. We discussed reminding staff to lock their pocketbooks in the closet or cabinet prior to starting work and ensuring that the magnet is removed from the lock. Rule Reference: 15A NCAC 18A .2820(f) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/2/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed continuing to verify the ABCMS portal staff roster. The recently hired administrator is not showing on the ABCMS portal roster. -We reviewed when a staff member is hired if they bring previously taken health and safety training certificates with them, they must be no more than twelve (12) months old at the time they are employed. Otherwise, the staff members would have the first year of employment to complete the required health and safety training topics. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3222 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/18/2025 Number Present: 61 Completed Date: 11/18/2025 Age: From 2 To 5 Total Minutes: 350 Time In: 09:25 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance with rated license visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Logan Cartee, Assistant Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Logan Cartee, Assistant Site Supervisor, accompanied during the visit. Amy Smith, Program Manager arrive at 10:00a to discuss the QRIS pathway the program wishes to pursue. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nap, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 11/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 11/17/2025. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced ratio and space. The last annual compliance visit was conducted on 12/4/2024. The last fire drill was practiced on 10/21/2025. The last lockdown drill was practiced on 8/27/2025. The last playground inspection was documented on 10/29/2025. The last fire inspection was approved on 3/11/2025. The last sanitation inspection was conducted on 7/24/2025 with six (6) demerits for a superior classification. Lead water testing was completed on 8/9/2023 without hazards. The next drill is due on or before 8/9/2026. Lead paint and asbestos testing was completed on 4/8/2024. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Cartee. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in outdoor gross motor play. Staff were actively engaged in play with the children while supervising. During nap time, the staff used natural lighting and calming music to assist the children with calming down to rest. Space #2, the group of two- to three-year-old children were engaged in free play with books, music, dramatic play, and blocks. One (1) staff member was supervising the children while engaging in play. The other staff member was conducting routine diaper changes. After free play, the group prepared to go outside. While monitoring indoors, I observed one (1) staff pocketbook siting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the group of three- to four-year-olds were transitioning indoors from outdoor gross motor play. The group came in the classroom, put away their coats, washed hands, and transitioned to free play. During free play, the group engaged in play with books, science, dramatic play, blocks, and free art. The staff engaged in play with the children while actively supervising. A therapist arrived in the classroom at 9:55a to take two (2) children to work with them outside of the classroom. The therapist notified the teacher before leaving the room with the children. While monitoring the classroom, I observed one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. I also observed that the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. Space #4, the group of four- to five-year-olds were engaged in free play with pretending cooking in the dramatic play center, blocks, water play, free art, and legos. The staff were engaged in play with the children while actively supervising. After free play, the group prepared for lunch and nap time. Space #5, the group of three- to four-year-olds were engaged in practicing for the parade they will have tomorrow. The group transitioned indoors to put away the musical instruments and then prepared to go outside for gross motor play. While outside, Amy Smith, Program Manager arrived on-site. Lunch consisted of pizza, broccoli and cheese, pears, and milk. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. One (1) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway, along with the notice of award, staff/child ratio chart, and documentation on how all children enrolled are meeting Head Start requirements regardless of funding status. The facility plans to apply for a rated license now. Ms. Smith submitted the notice of award letter via email during the visit. I followed up that the following items would need to be submitted in order to proceed with the reassessment process: completed request for accreditation and Head Start licensure application, staff/child ratio, documentation on how all children enrolled are meeting Head Start requirements regardless of funding status, and how compliance was achieved for violations sited during today’s visit. All facility licenses are to be reassessed by December 31, 2026. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Space #3, one (1) electrical outlet in the block center uncovered. 10A NCAC 09 .0604(c) 1054 Documentation of staff's on-going training was not on file and/or was not current . Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. 10A NCAC 09 .1106(a) 9995 A violation was found for which there is no item number. Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. Technical assistance was provided as follows: Item 812- Space #3, one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. We discussed conducting a daily check of the indoor environment to ensure all outlets are covered including powerstrips. Rule Reference: 10A NCAC 09 .0604(c) Item 1054- Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. We discussed that when staff complete the health and safety training topics they should print each certificate to have on file for review. Rule Reference: 10A NCAC 09.1106(a) Item 9995- Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. We discussed reminding staff to lock their pocketbooks in the closet or cabinet prior to starting work and ensuring that the magnet is removed from the lock. Rule Reference: 15A NCAC 18A .2820(f) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/2/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed continuing to verify the ABCMS portal staff roster. The recently hired administrator is not showing on the ABCMS portal roster. -We reviewed when a staff member is hired if they bring previously taken health and safety training certificates with them, they must be no more than twelve (12) months old at the time they are employed. Otherwise, the staff members would have the first year of employment to complete the required health and safety training topics. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.1106 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/18/2025 Number Present: 61 Completed Date: 11/18/2025 Age: From 2 To 5 Total Minutes: 350 Time In: 09:25 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance with rated license visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Logan Cartee, Assistant Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Logan Cartee, Assistant Site Supervisor, accompanied during the visit. Amy Smith, Program Manager arrive at 10:00a to discuss the QRIS pathway the program wishes to pursue. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nap, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 11/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 11/17/2025. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced ratio and space. The last annual compliance visit was conducted on 12/4/2024. The last fire drill was practiced on 10/21/2025. The last lockdown drill was practiced on 8/27/2025. The last playground inspection was documented on 10/29/2025. The last fire inspection was approved on 3/11/2025. The last sanitation inspection was conducted on 7/24/2025 with six (6) demerits for a superior classification. Lead water testing was completed on 8/9/2023 without hazards. The next drill is due on or before 8/9/2026. Lead paint and asbestos testing was completed on 4/8/2024. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Cartee. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in outdoor gross motor play. Staff were actively engaged in play with the children while supervising. During nap time, the staff used natural lighting and calming music to assist the children with calming down to rest. Space #2, the group of two- to three-year-old children were engaged in free play with books, music, dramatic play, and blocks. One (1) staff member was supervising the children while engaging in play. The other staff member was conducting routine diaper changes. After free play, the group prepared to go outside. While monitoring indoors, I observed one (1) staff pocketbook siting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the group of three- to four-year-olds were transitioning indoors from outdoor gross motor play. The group came in the classroom, put away their coats, washed hands, and transitioned to free play. During free play, the group engaged in play with books, science, dramatic play, blocks, and free art. The staff engaged in play with the children while actively supervising. A therapist arrived in the classroom at 9:55a to take two (2) children to work with them outside of the classroom. The therapist notified the teacher before leaving the room with the children. While monitoring the classroom, I observed one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. I also observed that the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. Space #4, the group of four- to five-year-olds were engaged in free play with pretending cooking in the dramatic play center, blocks, water play, free art, and legos. The staff were engaged in play with the children while actively supervising. After free play, the group prepared for lunch and nap time. Space #5, the group of three- to four-year-olds were engaged in practicing for the parade they will have tomorrow. The group transitioned indoors to put away the musical instruments and then prepared to go outside for gross motor play. While outside, Amy Smith, Program Manager arrived on-site. Lunch consisted of pizza, broccoli and cheese, pears, and milk. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. One (1) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway, along with the notice of award, staff/child ratio chart, and documentation on how all children enrolled are meeting Head Start requirements regardless of funding status. The facility plans to apply for a rated license now. Ms. Smith submitted the notice of award letter via email during the visit. I followed up that the following items would need to be submitted in order to proceed with the reassessment process: completed request for accreditation and Head Start licensure application, staff/child ratio, documentation on how all children enrolled are meeting Head Start requirements regardless of funding status, and how compliance was achieved for violations sited during today’s visit. All facility licenses are to be reassessed by December 31, 2026. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Space #3, one (1) electrical outlet in the block center uncovered. 10A NCAC 09 .0604(c) 1054 Documentation of staff's on-going training was not on file and/or was not current . Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. 10A NCAC 09 .1106(a) 9995 A violation was found for which there is no item number. Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. Technical assistance was provided as follows: Item 812- Space #3, one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. We discussed conducting a daily check of the indoor environment to ensure all outlets are covered including powerstrips. Rule Reference: 10A NCAC 09 .0604(c) Item 1054- Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. We discussed that when staff complete the health and safety training topics they should print each certificate to have on file for review. Rule Reference: 10A NCAC 09.1106(a) Item 9995- Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. We discussed reminding staff to lock their pocketbooks in the closet or cabinet prior to starting work and ensuring that the magnet is removed from the lock. Rule Reference: 15A NCAC 18A .2820(f) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/2/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed continuing to verify the ABCMS portal staff roster. The recently hired administrator is not showing on the ABCMS portal roster. -We reviewed when a staff member is hired if they bring previously taken health and safety training certificates with them, they must be no more than twelve (12) months old at the time they are employed. Otherwise, the staff members would have the first year of employment to complete the required health and safety training topics. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/18/2025 Number Present: 61 Completed Date: 11/18/2025 Age: From 2 To 5 Total Minutes: 350 Time In: 09:25 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance with rated license visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Logan Cartee, Assistant Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Logan Cartee, Assistant Site Supervisor, accompanied during the visit. Amy Smith, Program Manager arrive at 10:00a to discuss the QRIS pathway the program wishes to pursue. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nap, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent (93%) as of 11/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit, Western Carolina Community Action, Inc, is current/active as of 11/17/2025. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced ratio and space. The last annual compliance visit was conducted on 12/4/2024. The last fire drill was practiced on 10/21/2025. The last lockdown drill was practiced on 8/27/2025. The last playground inspection was documented on 10/29/2025. The last fire inspection was approved on 3/11/2025. The last sanitation inspection was conducted on 7/24/2025 with six (6) demerits for a superior classification. Lead water testing was completed on 8/9/2023 without hazards. The next drill is due on or before 8/9/2026. Lead paint and asbestos testing was completed on 4/8/2024. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Cartee. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in outdoor gross motor play. Staff were actively engaged in play with the children while supervising. During nap time, the staff used natural lighting and calming music to assist the children with calming down to rest. Space #2, the group of two- to three-year-old children were engaged in free play with books, music, dramatic play, and blocks. One (1) staff member was supervising the children while engaging in play. The other staff member was conducting routine diaper changes. After free play, the group prepared to go outside. While monitoring indoors, I observed one (1) staff pocketbook siting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the group of three- to four-year-olds were transitioning indoors from outdoor gross motor play. The group came in the classroom, put away their coats, washed hands, and transitioned to free play. During free play, the group engaged in play with books, science, dramatic play, blocks, and free art. The staff engaged in play with the children while actively supervising. A therapist arrived in the classroom at 9:55a to take two (2) children to work with them outside of the classroom. The therapist notified the teacher before leaving the room with the children. While monitoring the classroom, I observed one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. I also observed that the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. Space #4, the group of four- to five-year-olds were engaged in free play with pretending cooking in the dramatic play center, blocks, water play, free art, and legos. The staff were engaged in play with the children while actively supervising. After free play, the group prepared for lunch and nap time. Space #5, the group of three- to four-year-olds were engaged in practicing for the parade they will have tomorrow. The group transitioned indoors to put away the musical instruments and then prepared to go outside for gross motor play. While outside, Amy Smith, Program Manager arrived on-site. Lunch consisted of pizza, broccoli and cheese, pears, and milk. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. One (1) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway, along with the notice of award, staff/child ratio chart, and documentation on how all children enrolled are meeting Head Start requirements regardless of funding status. The facility plans to apply for a rated license now. Ms. Smith submitted the notice of award letter via email during the visit. I followed up that the following items would need to be submitted in order to proceed with the reassessment process: completed request for accreditation and Head Start licensure application, staff/child ratio, documentation on how all children enrolled are meeting Head Start requirements regardless of funding status, and how compliance was achieved for violations sited during today’s visit. All facility licenses are to be reassessed by December 31, 2026. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Space #3, one (1) electrical outlet in the block center uncovered. 10A NCAC 09 .0604(c) 1054 Documentation of staff's on-going training was not on file and/or was not current . Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. 10A NCAC 09 .1106(a) 9995 A violation was found for which there is no item number. Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. Technical assistance was provided as follows: Item 812- Space #3, one (1) electrical outlet in the block center uncovered. The assistant site supervisor covered the outlet with a safety outlet plug during the visit. We discussed conducting a daily check of the indoor environment to ensure all outlets are covered including powerstrips. Rule Reference: 10A NCAC 09 .0604(c) Item 1054- Two (2) staff members health and safety training certificates were not on-site for review. One (1) staff member attempted to access the certificates during the visit and the other staff member was not on-site today. We discussed that when staff complete the health and safety training topics they should print each certificate to have on file for review. Rule Reference: 10A NCAC 09.1106(a) Item 9995- Space #2, one (1) staff pocketbook sitting on the counter below five (5) feet to the left of the classroom door. The assistant site supervisor moved the pocketbook to a locked closet during the visit. Space #3, the locked cabinet storing staff belongings and pocketbooks was unlocked with the magnet on the lock area making the cabinet unlocked and accessible to children. The site supervisor moved the magnet from the lock to lock the cabinet during the visit. We discussed reminding staff to lock their pocketbooks in the closet or cabinet prior to starting work and ensuring that the magnet is removed from the lock. Rule Reference: 15A NCAC 18A .2820(f) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 12/2/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed continuing to verify the ABCMS portal staff roster. The recently hired administrator is not showing on the ABCMS portal roster. -We reviewed when a staff member is hired if they bring previously taken health and safety training certificates with them, they must be no more than twelve (12) months old at the time they are employed. Otherwise, the staff members would have the first year of employment to complete the required health and safety training topics. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 6/23/2025 Number Present: 8 Completed Date: 6/23/2025 Age: From 1 To 2 Total Minutes: 140 Time In: 09:55 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. April Barrett, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 12/4/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last fire drill was practiced on 5/2/2025. The last emergency drill, shelter in place drill, was practiced on 5/27/2025. The last fire inspection was approved on 3/11/2025. The program’s most recent sanitation inspection was completed on 6/10/2025, with five (5) demerits. The Emergency Preparedness and Response plan is current and up to date. The Emergency Medical Care Plan is current and posted. Upon arrival, I was greeted by Ms. Cartee. A walkthrough of the indoor and outdoor environment was conducted. Space #1 is currently closed for the summer. Space #2, the group of one to two year old children were engaged in outdoor gross motor play. One (1) staff member was using the water hose to allow the children to get wet if needed. The other staff member was assisting a child. The children were engaged in free play. Water was freely available to the children. The staff were keeping an eye on the children and the heat index while outdoors. At 10:50a the group transitioned indoors to wash hands and prepare for lunch. After lunch, the group used the restroom, washed hands, and prepared for nap. During nap time, the staff used calming music and natural lighting to assist the children with calming down. The children that needed additional assistance with calming down to rest, the staff sat with them and rubbed their backs. Space #3 is currently closed for the summer. Space #4 is currently closed for the summer. Space #5 is currently closed for the summer. Lunch today consisted of pork carnitas, bake beans, peaches, and milk. While monitoring the outdoor environment, I observed exposed concrete at the base of the light pole on playground #3. On playground #3, one (1) fence tie was broken causing the fence to gap open. The administrator added a zip tie to the fence during the visit. The program does not provide transportation. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. The following violations of child care requirements were observed today: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. Also, one (1) fence tie was missing. 10A NCAC 09 .0601(a) Technical assistance was provided as follows: Item 807 Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. We discussed having mulch or dirt added to cover the exposed concrete prior to opening the playground for use. Also, one (1) fence tie was missing. The administrator added a zip tie to the fence post where the fence tie was broken. Rule Reference: 10A NCAC 09.0601(a) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 7/7/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed reviewing with staff supervision throughout the day and discussing what nap time should look like to refresh staff. Along with reviewing the weather watch chart and discussing the heat index/air quality. Reminders - Emergency Information and Health Questionnaire are due to reviewed and updated annually. - Emergency Preparedness and Response plan and Emergency Medical Care Plan annual review. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 6/23/2025 Number Present: 8 Completed Date: 6/23/2025 Age: From 1 To 2 Total Minutes: 140 Time In: 09:55 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. April Barrett, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 12/4/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last fire drill was practiced on 5/2/2025. The last emergency drill, shelter in place drill, was practiced on 5/27/2025. The last fire inspection was approved on 3/11/2025. The program’s most recent sanitation inspection was completed on 6/10/2025, with five (5) demerits. The Emergency Preparedness and Response plan is current and up to date. The Emergency Medical Care Plan is current and posted. Upon arrival, I was greeted by Ms. Cartee. A walkthrough of the indoor and outdoor environment was conducted. Space #1 is currently closed for the summer. Space #2, the group of one to two year old children were engaged in outdoor gross motor play. One (1) staff member was using the water hose to allow the children to get wet if needed. The other staff member was assisting a child. The children were engaged in free play. Water was freely available to the children. The staff were keeping an eye on the children and the heat index while outdoors. At 10:50a the group transitioned indoors to wash hands and prepare for lunch. After lunch, the group used the restroom, washed hands, and prepared for nap. During nap time, the staff used calming music and natural lighting to assist the children with calming down. The children that needed additional assistance with calming down to rest, the staff sat with them and rubbed their backs. Space #3 is currently closed for the summer. Space #4 is currently closed for the summer. Space #5 is currently closed for the summer. Lunch today consisted of pork carnitas, bake beans, peaches, and milk. While monitoring the outdoor environment, I observed exposed concrete at the base of the light pole on playground #3. On playground #3, one (1) fence tie was broken causing the fence to gap open. The administrator added a zip tie to the fence during the visit. The program does not provide transportation. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. The following violations of child care requirements were observed today: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. Also, one (1) fence tie was missing. 10A NCAC 09 .0601(a) Technical assistance was provided as follows: Item 807 Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. We discussed having mulch or dirt added to cover the exposed concrete prior to opening the playground for use. Also, one (1) fence tie was missing. The administrator added a zip tie to the fence post where the fence tie was broken. Rule Reference: 10A NCAC 09.0601(a) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 7/7/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed reviewing with staff supervision throughout the day and discussing what nap time should look like to refresh staff. Along with reviewing the weather watch chart and discussing the heat index/air quality. Reminders - Emergency Information and Health Questionnaire are due to reviewed and updated annually. - Emergency Preparedness and Response plan and Emergency Medical Care Plan annual review. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 6/23/2025 Number Present: 8 Completed Date: 6/23/2025 Age: From 1 To 2 Total Minutes: 140 Time In: 09:55 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. April Barrett, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 12/4/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last fire drill was practiced on 5/2/2025. The last emergency drill, shelter in place drill, was practiced on 5/27/2025. The last fire inspection was approved on 3/11/2025. The program’s most recent sanitation inspection was completed on 6/10/2025, with five (5) demerits. The Emergency Preparedness and Response plan is current and up to date. The Emergency Medical Care Plan is current and posted. Upon arrival, I was greeted by Ms. Cartee. A walkthrough of the indoor and outdoor environment was conducted. Space #1 is currently closed for the summer. Space #2, the group of one to two year old children were engaged in outdoor gross motor play. One (1) staff member was using the water hose to allow the children to get wet if needed. The other staff member was assisting a child. The children were engaged in free play. Water was freely available to the children. The staff were keeping an eye on the children and the heat index while outdoors. At 10:50a the group transitioned indoors to wash hands and prepare for lunch. After lunch, the group used the restroom, washed hands, and prepared for nap. During nap time, the staff used calming music and natural lighting to assist the children with calming down. The children that needed additional assistance with calming down to rest, the staff sat with them and rubbed their backs. Space #3 is currently closed for the summer. Space #4 is currently closed for the summer. Space #5 is currently closed for the summer. Lunch today consisted of pork carnitas, bake beans, peaches, and milk. While monitoring the outdoor environment, I observed exposed concrete at the base of the light pole on playground #3. On playground #3, one (1) fence tie was broken causing the fence to gap open. The administrator added a zip tie to the fence during the visit. The program does not provide transportation. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. The following violations of child care requirements were observed today: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. Also, one (1) fence tie was missing. 10A NCAC 09 .0601(a) Technical assistance was provided as follows: Item 807 Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. We discussed having mulch or dirt added to cover the exposed concrete prior to opening the playground for use. Also, one (1) fence tie was missing. The administrator added a zip tie to the fence post where the fence tie was broken. Rule Reference: 10A NCAC 09.0601(a) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 7/7/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed reviewing with staff supervision throughout the day and discussing what nap time should look like to refresh staff. Along with reviewing the weather watch chart and discussing the heat index/air quality. Reminders - Emergency Information and Health Questionnaire are due to reviewed and updated annually. - Emergency Preparedness and Response plan and Emergency Medical Care Plan annual review. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 6/23/2025 Number Present: 8 Completed Date: 6/23/2025 Age: From 1 To 2 Total Minutes: 140 Time In: 09:55 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. April Barrett, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 12/4/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last fire drill was practiced on 5/2/2025. The last emergency drill, shelter in place drill, was practiced on 5/27/2025. The last fire inspection was approved on 3/11/2025. The program’s most recent sanitation inspection was completed on 6/10/2025, with five (5) demerits. The Emergency Preparedness and Response plan is current and up to date. The Emergency Medical Care Plan is current and posted. Upon arrival, I was greeted by Ms. Cartee. A walkthrough of the indoor and outdoor environment was conducted. Space #1 is currently closed for the summer. Space #2, the group of one to two year old children were engaged in outdoor gross motor play. One (1) staff member was using the water hose to allow the children to get wet if needed. The other staff member was assisting a child. The children were engaged in free play. Water was freely available to the children. The staff were keeping an eye on the children and the heat index while outdoors. At 10:50a the group transitioned indoors to wash hands and prepare for lunch. After lunch, the group used the restroom, washed hands, and prepared for nap. During nap time, the staff used calming music and natural lighting to assist the children with calming down. The children that needed additional assistance with calming down to rest, the staff sat with them and rubbed their backs. Space #3 is currently closed for the summer. Space #4 is currently closed for the summer. Space #5 is currently closed for the summer. Lunch today consisted of pork carnitas, bake beans, peaches, and milk. While monitoring the outdoor environment, I observed exposed concrete at the base of the light pole on playground #3. On playground #3, one (1) fence tie was broken causing the fence to gap open. The administrator added a zip tie to the fence during the visit. The program does not provide transportation. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. The following violations of child care requirements were observed today: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. Also, one (1) fence tie was missing. 10A NCAC 09 .0601(a) Technical assistance was provided as follows: Item 807 Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. We discussed having mulch or dirt added to cover the exposed concrete prior to opening the playground for use. Also, one (1) fence tie was missing. The administrator added a zip tie to the fence post where the fence tie was broken. Rule Reference: 10A NCAC 09.0601(a) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 7/7/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed reviewing with staff supervision throughout the day and discussing what nap time should look like to refresh staff. Along with reviewing the weather watch chart and discussing the heat index/air quality. Reminders - Emergency Information and Health Questionnaire are due to reviewed and updated annually. - Emergency Preparedness and Response plan and Emergency Medical Care Plan annual review. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2830 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 6/23/2025 Number Present: 8 Completed Date: 6/23/2025 Age: From 1 To 2 Total Minutes: 140 Time In: 09:55 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. April Barrett, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 12/4/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last fire drill was practiced on 5/2/2025. The last emergency drill, shelter in place drill, was practiced on 5/27/2025. The last fire inspection was approved on 3/11/2025. The program’s most recent sanitation inspection was completed on 6/10/2025, with five (5) demerits. The Emergency Preparedness and Response plan is current and up to date. The Emergency Medical Care Plan is current and posted. Upon arrival, I was greeted by Ms. Cartee. A walkthrough of the indoor and outdoor environment was conducted. Space #1 is currently closed for the summer. Space #2, the group of one to two year old children were engaged in outdoor gross motor play. One (1) staff member was using the water hose to allow the children to get wet if needed. The other staff member was assisting a child. The children were engaged in free play. Water was freely available to the children. The staff were keeping an eye on the children and the heat index while outdoors. At 10:50a the group transitioned indoors to wash hands and prepare for lunch. After lunch, the group used the restroom, washed hands, and prepared for nap. During nap time, the staff used calming music and natural lighting to assist the children with calming down. The children that needed additional assistance with calming down to rest, the staff sat with them and rubbed their backs. Space #3 is currently closed for the summer. Space #4 is currently closed for the summer. Space #5 is currently closed for the summer. Lunch today consisted of pork carnitas, bake beans, peaches, and milk. While monitoring the outdoor environment, I observed exposed concrete at the base of the light pole on playground #3. On playground #3, one (1) fence tie was broken causing the fence to gap open. The administrator added a zip tie to the fence during the visit. The program does not provide transportation. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. The following violations of child care requirements were observed today: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. Also, one (1) fence tie was missing. 10A NCAC 09 .0601(a) Technical assistance was provided as follows: Item 807 Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. We discussed having mulch or dirt added to cover the exposed concrete prior to opening the playground for use. Also, one (1) fence tie was missing. The administrator added a zip tie to the fence post where the fence tie was broken. Rule Reference: 10A NCAC 09.0601(a) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 7/7/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed reviewing with staff supervision throughout the day and discussing what nap time should look like to refresh staff. Along with reviewing the weather watch chart and discussing the heat index/air quality. Reminders - Emergency Information and Health Questionnaire are due to reviewed and updated annually. - Emergency Preparedness and Response plan and Emergency Medical Care Plan annual review. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.0601 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 6/23/2025 Number Present: 8 Completed Date: 6/23/2025 Age: From 1 To 2 Total Minutes: 140 Time In: 09:55 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. April Barrett, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 12/4/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last fire drill was practiced on 5/2/2025. The last emergency drill, shelter in place drill, was practiced on 5/27/2025. The last fire inspection was approved on 3/11/2025. The program’s most recent sanitation inspection was completed on 6/10/2025, with five (5) demerits. The Emergency Preparedness and Response plan is current and up to date. The Emergency Medical Care Plan is current and posted. Upon arrival, I was greeted by Ms. Cartee. A walkthrough of the indoor and outdoor environment was conducted. Space #1 is currently closed for the summer. Space #2, the group of one to two year old children were engaged in outdoor gross motor play. One (1) staff member was using the water hose to allow the children to get wet if needed. The other staff member was assisting a child. The children were engaged in free play. Water was freely available to the children. The staff were keeping an eye on the children and the heat index while outdoors. At 10:50a the group transitioned indoors to wash hands and prepare for lunch. After lunch, the group used the restroom, washed hands, and prepared for nap. During nap time, the staff used calming music and natural lighting to assist the children with calming down. The children that needed additional assistance with calming down to rest, the staff sat with them and rubbed their backs. Space #3 is currently closed for the summer. Space #4 is currently closed for the summer. Space #5 is currently closed for the summer. Lunch today consisted of pork carnitas, bake beans, peaches, and milk. While monitoring the outdoor environment, I observed exposed concrete at the base of the light pole on playground #3. On playground #3, one (1) fence tie was broken causing the fence to gap open. The administrator added a zip tie to the fence during the visit. The program does not provide transportation. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. The following violations of child care requirements were observed today: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. Also, one (1) fence tie was missing. 10A NCAC 09 .0601(a) Technical assistance was provided as follows: Item 807 Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. We discussed having mulch or dirt added to cover the exposed concrete prior to opening the playground for use. Also, one (1) fence tie was missing. The administrator added a zip tie to the fence post where the fence tie was broken. Rule Reference: 10A NCAC 09.0601(a) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 7/7/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed reviewing with staff supervision throughout the day and discussing what nap time should look like to refresh staff. Along with reviewing the weather watch chart and discussing the heat index/air quality. Reminders - Emergency Information and Health Questionnaire are due to reviewed and updated annually. - Emergency Preparedness and Response plan and Emergency Medical Care Plan annual review. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 6/23/2025 Number Present: 8 Completed Date: 6/23/2025 Age: From 1 To 2 Total Minutes: 140 Time In: 09:55 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. April Barrett, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 12/4/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last fire drill was practiced on 5/2/2025. The last emergency drill, shelter in place drill, was practiced on 5/27/2025. The last fire inspection was approved on 3/11/2025. The program’s most recent sanitation inspection was completed on 6/10/2025, with five (5) demerits. The Emergency Preparedness and Response plan is current and up to date. The Emergency Medical Care Plan is current and posted. Upon arrival, I was greeted by Ms. Cartee. A walkthrough of the indoor and outdoor environment was conducted. Space #1 is currently closed for the summer. Space #2, the group of one to two year old children were engaged in outdoor gross motor play. One (1) staff member was using the water hose to allow the children to get wet if needed. The other staff member was assisting a child. The children were engaged in free play. Water was freely available to the children. The staff were keeping an eye on the children and the heat index while outdoors. At 10:50a the group transitioned indoors to wash hands and prepare for lunch. After lunch, the group used the restroom, washed hands, and prepared for nap. During nap time, the staff used calming music and natural lighting to assist the children with calming down. The children that needed additional assistance with calming down to rest, the staff sat with them and rubbed their backs. Space #3 is currently closed for the summer. Space #4 is currently closed for the summer. Space #5 is currently closed for the summer. Lunch today consisted of pork carnitas, bake beans, peaches, and milk. While monitoring the outdoor environment, I observed exposed concrete at the base of the light pole on playground #3. On playground #3, one (1) fence tie was broken causing the fence to gap open. The administrator added a zip tie to the fence during the visit. The program does not provide transportation. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. The following violations of child care requirements were observed today: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. Also, one (1) fence tie was missing. 10A NCAC 09 .0601(a) Technical assistance was provided as follows: Item 807 Playground #3, exposed concrete was observed at the base of the light post in the upper right corner of the playground. We discussed having mulch or dirt added to cover the exposed concrete prior to opening the playground for use. Also, one (1) fence tie was missing. The administrator added a zip tie to the fence post where the fence tie was broken. Rule Reference: 10A NCAC 09.0601(a) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 7/7/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed reviewing with staff supervision throughout the day and discussing what nap time should look like to refresh staff. Along with reviewing the weather watch chart and discussing the heat index/air quality. Reminders - Emergency Information and Health Questionnaire are due to reviewed and updated annually. - Emergency Preparedness and Response plan and Emergency Medical Care Plan annual review. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 12/4/2024 Number Present: 59 Completed Date: 12/4/2024 Age: From 1 To 5 Total Minutes: 275 Time In: 09:40 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. An electronic signed copy of the visit summary was left on-site with you. April Barrett, Administrator was on-site and available during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 11/27/2024. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 11/27/2024. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 12/8/2023. The last fire drill was practiced on 11/15/2024. The last shelter-in-place drill was practiced on 11/22/2024. The last playground inspection was documented on 11/12/2024. The last fire inspection was approved on 3/12/2024. The last sanitation inspection was conducted on 8/1/2024 with five (5) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Barrett. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in group a music and movement activity with the teachers. The teachers were actively engaged with the children while supervising. While monitoring the indoor environment, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. Space #2, the group of one to two year old children were transitioning outdoors for gross motor play. Once outdoors, the children engaged in play with trucks, legos, and digging with shovels. The teachers were moving about the outdoor environment while actively supervising the children. Space #3, the group of three- to four-year-olds were engaged in free play with water play, dramatic play, trains, light table, and books. Teachers were moving about the indoor environment engaging in play and actively supervising the children. Space #4, the group of four- to five-year-olds were transitioning indoors from outdoor gross motor play. Upon arriving into the classroom, the children put away their coats and lined up to wash hands. After washing hands, the children went to free play. Space #5, the group of three- to four-year-olds were engaged in outdoor gross motor play. After gross motor play, the group transitioned indoors for a group yoga activity on the carpet. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lid. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Three (3) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. I also observed a can of aerosol room spray in an unlocked cabinet. .2820(b) Technical assistance was provided as follows: Item 705 While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lead. We discussed to review with staff if any item is damaged or broken during the daily outdoor check to remove the item and notify you. Rule Reference: 10A NCAC 09 .0601(c) Item 840 In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. We discussed reviewing with staff items that are hazardous must be stored appropriately either up five (5) feet if the warning label just states to keep out of reach of children and if the label has keep out of reach of children with additional warnings it must be locked at all times. Any chemicals, air fresheners, etc in an aerosol can must be locked at all times. Rule Reference: 15A NCAC 18A.2820(b) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/18/2024. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed that all child care facility administrators are required to complete the new ABCMS criminal background check portal training on Moodle. Once the training is complete, the administrator will need to log into the ABCMS system to review the staff roster to ensure that all current staff members are listed. When someone is hired or terminated, the administrator will need to log into the ABCMS system to indicate the hire or termination date. Please ensure that you are using the most current staff and training worksheet as information has changed. A copy was provided in the upcoming visit email prior to today’s visit and a current copy can be found under the providers tab on the Divisions website. During the visit, we discussed to keep an eye on the debris at the base of the fence and remove any build up in order not to compromise the required four (4) feet fence height. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 12/4/2024 Number Present: 59 Completed Date: 12/4/2024 Age: From 1 To 5 Total Minutes: 275 Time In: 09:40 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. An electronic signed copy of the visit summary was left on-site with you. April Barrett, Administrator was on-site and available during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 11/27/2024. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 11/27/2024. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 12/8/2023. The last fire drill was practiced on 11/15/2024. The last shelter-in-place drill was practiced on 11/22/2024. The last playground inspection was documented on 11/12/2024. The last fire inspection was approved on 3/12/2024. The last sanitation inspection was conducted on 8/1/2024 with five (5) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Barrett. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in group a music and movement activity with the teachers. The teachers were actively engaged with the children while supervising. While monitoring the indoor environment, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. Space #2, the group of one to two year old children were transitioning outdoors for gross motor play. Once outdoors, the children engaged in play with trucks, legos, and digging with shovels. The teachers were moving about the outdoor environment while actively supervising the children. Space #3, the group of three- to four-year-olds were engaged in free play with water play, dramatic play, trains, light table, and books. Teachers were moving about the indoor environment engaging in play and actively supervising the children. Space #4, the group of four- to five-year-olds were transitioning indoors from outdoor gross motor play. Upon arriving into the classroom, the children put away their coats and lined up to wash hands. After washing hands, the children went to free play. Space #5, the group of three- to four-year-olds were engaged in outdoor gross motor play. After gross motor play, the group transitioned indoors for a group yoga activity on the carpet. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lid. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Three (3) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. I also observed a can of aerosol room spray in an unlocked cabinet. .2820(b) Technical assistance was provided as follows: Item 705 While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lead. We discussed to review with staff if any item is damaged or broken during the daily outdoor check to remove the item and notify you. Rule Reference: 10A NCAC 09 .0601(c) Item 840 In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. We discussed reviewing with staff items that are hazardous must be stored appropriately either up five (5) feet if the warning label just states to keep out of reach of children and if the label has keep out of reach of children with additional warnings it must be locked at all times. Any chemicals, air fresheners, etc in an aerosol can must be locked at all times. Rule Reference: 15A NCAC 18A.2820(b) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/18/2024. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed that all child care facility administrators are required to complete the new ABCMS criminal background check portal training on Moodle. Once the training is complete, the administrator will need to log into the ABCMS system to review the staff roster to ensure that all current staff members are listed. When someone is hired or terminated, the administrator will need to log into the ABCMS system to indicate the hire or termination date. Please ensure that you are using the most current staff and training worksheet as information has changed. A copy was provided in the upcoming visit email prior to today’s visit and a current copy can be found under the providers tab on the Divisions website. During the visit, we discussed to keep an eye on the debris at the base of the fence and remove any build up in order not to compromise the required four (4) feet fence height. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 12/4/2024 Number Present: 59 Completed Date: 12/4/2024 Age: From 1 To 5 Total Minutes: 275 Time In: 09:40 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. An electronic signed copy of the visit summary was left on-site with you. April Barrett, Administrator was on-site and available during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 11/27/2024. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 11/27/2024. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 12/8/2023. The last fire drill was practiced on 11/15/2024. The last shelter-in-place drill was practiced on 11/22/2024. The last playground inspection was documented on 11/12/2024. The last fire inspection was approved on 3/12/2024. The last sanitation inspection was conducted on 8/1/2024 with five (5) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Barrett. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in group a music and movement activity with the teachers. The teachers were actively engaged with the children while supervising. While monitoring the indoor environment, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. Space #2, the group of one to two year old children were transitioning outdoors for gross motor play. Once outdoors, the children engaged in play with trucks, legos, and digging with shovels. The teachers were moving about the outdoor environment while actively supervising the children. Space #3, the group of three- to four-year-olds were engaged in free play with water play, dramatic play, trains, light table, and books. Teachers were moving about the indoor environment engaging in play and actively supervising the children. Space #4, the group of four- to five-year-olds were transitioning indoors from outdoor gross motor play. Upon arriving into the classroom, the children put away their coats and lined up to wash hands. After washing hands, the children went to free play. Space #5, the group of three- to four-year-olds were engaged in outdoor gross motor play. After gross motor play, the group transitioned indoors for a group yoga activity on the carpet. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lid. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Three (3) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. I also observed a can of aerosol room spray in an unlocked cabinet. .2820(b) Technical assistance was provided as follows: Item 705 While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lead. We discussed to review with staff if any item is damaged or broken during the daily outdoor check to remove the item and notify you. Rule Reference: 10A NCAC 09 .0601(c) Item 840 In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. We discussed reviewing with staff items that are hazardous must be stored appropriately either up five (5) feet if the warning label just states to keep out of reach of children and if the label has keep out of reach of children with additional warnings it must be locked at all times. Any chemicals, air fresheners, etc in an aerosol can must be locked at all times. Rule Reference: 15A NCAC 18A.2820(b) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/18/2024. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed that all child care facility administrators are required to complete the new ABCMS criminal background check portal training on Moodle. Once the training is complete, the administrator will need to log into the ABCMS system to review the staff roster to ensure that all current staff members are listed. When someone is hired or terminated, the administrator will need to log into the ABCMS system to indicate the hire or termination date. Please ensure that you are using the most current staff and training worksheet as information has changed. A copy was provided in the upcoming visit email prior to today’s visit and a current copy can be found under the providers tab on the Divisions website. During the visit, we discussed to keep an eye on the debris at the base of the fence and remove any build up in order not to compromise the required four (4) feet fence height. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 12/4/2024 Number Present: 59 Completed Date: 12/4/2024 Age: From 1 To 5 Total Minutes: 275 Time In: 09:40 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. An electronic signed copy of the visit summary was left on-site with you. April Barrett, Administrator was on-site and available during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 11/27/2024. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 11/27/2024. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 12/8/2023. The last fire drill was practiced on 11/15/2024. The last shelter-in-place drill was practiced on 11/22/2024. The last playground inspection was documented on 11/12/2024. The last fire inspection was approved on 3/12/2024. The last sanitation inspection was conducted on 8/1/2024 with five (5) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Barrett. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in group a music and movement activity with the teachers. The teachers were actively engaged with the children while supervising. While monitoring the indoor environment, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. Space #2, the group of one to two year old children were transitioning outdoors for gross motor play. Once outdoors, the children engaged in play with trucks, legos, and digging with shovels. The teachers were moving about the outdoor environment while actively supervising the children. Space #3, the group of three- to four-year-olds were engaged in free play with water play, dramatic play, trains, light table, and books. Teachers were moving about the indoor environment engaging in play and actively supervising the children. Space #4, the group of four- to five-year-olds were transitioning indoors from outdoor gross motor play. Upon arriving into the classroom, the children put away their coats and lined up to wash hands. After washing hands, the children went to free play. Space #5, the group of three- to four-year-olds were engaged in outdoor gross motor play. After gross motor play, the group transitioned indoors for a group yoga activity on the carpet. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lid. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Three (3) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. I also observed a can of aerosol room spray in an unlocked cabinet. .2820(b) Technical assistance was provided as follows: Item 705 While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lead. We discussed to review with staff if any item is damaged or broken during the daily outdoor check to remove the item and notify you. Rule Reference: 10A NCAC 09 .0601(c) Item 840 In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. We discussed reviewing with staff items that are hazardous must be stored appropriately either up five (5) feet if the warning label just states to keep out of reach of children and if the label has keep out of reach of children with additional warnings it must be locked at all times. Any chemicals, air fresheners, etc in an aerosol can must be locked at all times. Rule Reference: 15A NCAC 18A.2820(b) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/18/2024. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed that all child care facility administrators are required to complete the new ABCMS criminal background check portal training on Moodle. Once the training is complete, the administrator will need to log into the ABCMS system to review the staff roster to ensure that all current staff members are listed. When someone is hired or terminated, the administrator will need to log into the ABCMS system to indicate the hire or termination date. Please ensure that you are using the most current staff and training worksheet as information has changed. A copy was provided in the upcoming visit email prior to today’s visit and a current copy can be found under the providers tab on the Divisions website. During the visit, we discussed to keep an eye on the debris at the base of the fence and remove any build up in order not to compromise the required four (4) feet fence height. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2830 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 12/4/2024 Number Present: 59 Completed Date: 12/4/2024 Age: From 1 To 5 Total Minutes: 275 Time In: 09:40 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. An electronic signed copy of the visit summary was left on-site with you. April Barrett, Administrator was on-site and available during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 11/27/2024. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 11/27/2024. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 12/8/2023. The last fire drill was practiced on 11/15/2024. The last shelter-in-place drill was practiced on 11/22/2024. The last playground inspection was documented on 11/12/2024. The last fire inspection was approved on 3/12/2024. The last sanitation inspection was conducted on 8/1/2024 with five (5) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Barrett. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in group a music and movement activity with the teachers. The teachers were actively engaged with the children while supervising. While monitoring the indoor environment, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. Space #2, the group of one to two year old children were transitioning outdoors for gross motor play. Once outdoors, the children engaged in play with trucks, legos, and digging with shovels. The teachers were moving about the outdoor environment while actively supervising the children. Space #3, the group of three- to four-year-olds were engaged in free play with water play, dramatic play, trains, light table, and books. Teachers were moving about the indoor environment engaging in play and actively supervising the children. Space #4, the group of four- to five-year-olds were transitioning indoors from outdoor gross motor play. Upon arriving into the classroom, the children put away their coats and lined up to wash hands. After washing hands, the children went to free play. Space #5, the group of three- to four-year-olds were engaged in outdoor gross motor play. After gross motor play, the group transitioned indoors for a group yoga activity on the carpet. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lid. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Three (3) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. I also observed a can of aerosol room spray in an unlocked cabinet. .2820(b) Technical assistance was provided as follows: Item 705 While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lead. We discussed to review with staff if any item is damaged or broken during the daily outdoor check to remove the item and notify you. Rule Reference: 10A NCAC 09 .0601(c) Item 840 In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. We discussed reviewing with staff items that are hazardous must be stored appropriately either up five (5) feet if the warning label just states to keep out of reach of children and if the label has keep out of reach of children with additional warnings it must be locked at all times. Any chemicals, air fresheners, etc in an aerosol can must be locked at all times. Rule Reference: 15A NCAC 18A.2820(b) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/18/2024. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed that all child care facility administrators are required to complete the new ABCMS criminal background check portal training on Moodle. Once the training is complete, the administrator will need to log into the ABCMS system to review the staff roster to ensure that all current staff members are listed. When someone is hired or terminated, the administrator will need to log into the ABCMS system to indicate the hire or termination date. Please ensure that you are using the most current staff and training worksheet as information has changed. A copy was provided in the upcoming visit email prior to today’s visit and a current copy can be found under the providers tab on the Divisions website. During the visit, we discussed to keep an eye on the debris at the base of the fence and remove any build up in order not to compromise the required four (4) feet fence height. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 12/4/2024 Number Present: 59 Completed Date: 12/4/2024 Age: From 1 To 5 Total Minutes: 275 Time In: 09:40 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by April Barrett, Administrator, during the visit. An electronic signed copy of the visit summary was left on-site with you. April Barrett, Administrator was on-site and available during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety percent (90%) as of 11/27/2024. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action, is current/active as of 11/27/2024. Permit type – Five (5) Star Rated License, issued 7/17/2024. Special Services/Restrictions – first shift, meets enhanced space, meets enhanced ratios. Approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 12/8/2023. The last fire drill was practiced on 11/15/2024. The last shelter-in-place drill was practiced on 11/22/2024. The last playground inspection was documented on 11/12/2024. The last fire inspection was approved on 3/12/2024. The last sanitation inspection was conducted on 8/1/2024 with five (5) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I signed in at the front desk and was greeted by Ms. Barrett. A walk through of the indoor and outdoor environments was conducted. Space #1, the group of three- to four-year-old children were engaged in group a music and movement activity with the teachers. The teachers were actively engaged with the children while supervising. While monitoring the indoor environment, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. Space #2, the group of one to two year old children were transitioning outdoors for gross motor play. Once outdoors, the children engaged in play with trucks, legos, and digging with shovels. The teachers were moving about the outdoor environment while actively supervising the children. Space #3, the group of three- to four-year-olds were engaged in free play with water play, dramatic play, trains, light table, and books. Teachers were moving about the indoor environment engaging in play and actively supervising the children. Space #4, the group of four- to five-year-olds were transitioning indoors from outdoor gross motor play. Upon arriving into the classroom, the children put away their coats and lined up to wash hands. After washing hands, the children went to free play. Space #5, the group of three- to four-year-olds were engaged in outdoor gross motor play. After gross motor play, the group transitioned indoors for a group yoga activity on the carpet. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lid. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Three (3) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. I also observed a can of aerosol room spray in an unlocked cabinet. .2820(b) Technical assistance was provided as follows: Item 705 While monitoring the outdoor environment, I observed the large trash can lid broken with sharp edges and potential pinch hazards. The administrator took a picture to send to the maintenance team to replace the lead. We discussed to review with staff if any item is damaged or broken during the daily outdoor check to remove the item and notify you. Rule Reference: 10A NCAC 09 .0601(c) Item 840 In space #1, I observed the closet unlocked with the key in the door lock. Inside the closet, there was bulk soap, and bathroom cleaning chemicals stored. The administrator locked the closet and removed the key from the door lock during the visit. I also observed a can of aerosol room spray in an unlocked cabinet. The administrator moved the aerosol can to the locked closet during the visit. We discussed reviewing with staff items that are hazardous must be stored appropriately either up five (5) feet if the warning label just states to keep out of reach of children and if the label has keep out of reach of children with additional warnings it must be locked at all times. Any chemicals, air fresheners, etc in an aerosol can must be locked at all times. Rule Reference: 15A NCAC 18A.2820(b) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/18/2024. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed that all child care facility administrators are required to complete the new ABCMS criminal background check portal training on Moodle. Once the training is complete, the administrator will need to log into the ABCMS system to review the staff roster to ensure that all current staff members are listed. When someone is hired or terminated, the administrator will need to log into the ABCMS system to indicate the hire or termination date. Please ensure that you are using the most current staff and training worksheet as information has changed. A copy was provided in the upcoming visit email prior to today’s visit and a current copy can be found under the providers tab on the Divisions website. During the visit, we discussed to keep an eye on the debris at the base of the fence and remove any build up in order not to compromise the required four (4) feet fence height. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/8/2023 Number Present: 50 Completed Date: 12/8/2023 Age: From 1 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by April Barrett, Site Supervisor during the visit. An electronic signed copy of the visit summary electronically emailed to you. Today, April Barrett, Site Supervisor, was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 12/7/23. The North Carolina Secretary of State website was viewed prior to today’s visit and Western Carolina Community Action, Inc. is current/active as of 12/7/23. Permit type – Five Star Child Care License issued 6/8/22; earning seven (7) staff education points; six (6) program standards points and one (1) quality point Special Services/Restrictions – Daytime care only; Meets enhanced ratios; Meets enhanced space. Provides NC Pre-K. The last annual compliance visit was conducted on 12/13/22. The last fire drill was practiced on 11/21/23. The last shelter-in-place drill was practiced on 11/13/23. The last playground inspection was documented on 11/9/23. The last fire inspection was approved on 5/22/23. The last sanitation inspection was conducted on 9/20/23 with seven (7) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is updated. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Upon arrival, I made my presence known to April Barrett, Site Supervisor. A walk-through of the facility was conducted. The children were observed participating in free choice play in the classroom. The children in the one- and two-year-old classroom were observed participating in free choice play on the playground. They were observed running, digging and balancing. The children in the three and four-year-old classroom were observed having free choice play in the classroom, cleaning up, and transitioning to a group story time. The children in the four and five-year-old classroom were observed having free choice play on the playground. They were observed playing a bowling game, playing music, balancing, running and having sand play. The children in the three, four, and five-year-old classroom were observed having free choice play in the classroom. They were observed having dramatic play, seasonal art, building with blocks, and using manipulatives. Today’s lunch consisted of cheese pizza, peaches, mixed vegetables, and milk. The meal matched what was on the posted menu. All staff interactions were positive, and supervision was adequate. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files was monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold, and ASQs to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was 8/14/23. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use drop-off and pick-up conversations, texts, emails, family events, and a communication board to communicate with parents. In addition, Ready Rosie curriculum is used for parent involvement. The staff and training worksheets were received prior to today’s visit and monitored for child care requirements. There are seven (7) newly hired staff and nine (9) existing staff. The newly hired staff’s files, and one (1) existing staff file, were monitored for child care requirements. There are sixty-one (61) children enrolled. Six (6) child files were monitored for child care requirements. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Dish liquid was stored in unlocked storage in the classroom of three and four year olds. Instant ice packs, with multiple warnings were stored unlocked in classrooms' first aid kits. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastics were accessible in the classroom of one-to-two year old children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff, per the staff and training worksheet does not have current First Aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, does not have current CPR training. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514(f) Technical assistance was provided as follows: #1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. #1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, per the staff and training worksheet, does not have current CPR and FA training. You stated that the training is scheduled for next week. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. (d) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp #1232 Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (f) In addition to all records required in Rule .0302(d) of this Chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. #812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs, Safety plugs were installed for correction during the visit. No further action is required. #858 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastics were accessible in the classroom of one-to-two year old children. The plastics were placed above five feet during the visit. No further action is required. #840 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (7) keep all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product that is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions, and stored in a locked area when not in use. Locked areas shall include those that are unlocked with a combination, electronic, or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed in this Paragraph that is labeled "keep out of reach of children" without any other warnings shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Dish liquid was stored in unlocked storage in the classroom of three and four-year-old children. The dish liquid was placed in locked storage during the visit. No further action is required. Instant ice packs, with multiple warnings, were stored unlocked in the classrooms' first aid kits. The ice packs were moved to locked storage during the visit. No further action is required. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/22/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process: WNCSource King Creek Children's Center is in cohort 1. Your preparation year is July 2023 to June 2024. Your assessment year will be July 2024 to June 2025. Dawn McCrary provided you with the following resources from NCRLAP: Preparation Year: Activities and Ideas for Cohorts 1, 2, and 3 Preparation Year: Environmental Rating Scale (ERS) Assessments What is an Outreach Assessment? Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. Health and Safety training: Health and Safety training is required for first year of employment and the renewal years. When you are required to complete Health and Safety training, you are waved from completing on-going training. Health and Safety training can be used as on-going training during non-required years. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/8/2023 Number Present: 50 Completed Date: 12/8/2023 Age: From 1 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by April Barrett, Site Supervisor during the visit. An electronic signed copy of the visit summary electronically emailed to you. Today, April Barrett, Site Supervisor, was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 12/7/23. The North Carolina Secretary of State website was viewed prior to today’s visit and Western Carolina Community Action, Inc. is current/active as of 12/7/23. Permit type – Five Star Child Care License issued 6/8/22; earning seven (7) staff education points; six (6) program standards points and one (1) quality point Special Services/Restrictions – Daytime care only; Meets enhanced ratios; Meets enhanced space. Provides NC Pre-K. The last annual compliance visit was conducted on 12/13/22. The last fire drill was practiced on 11/21/23. The last shelter-in-place drill was practiced on 11/13/23. The last playground inspection was documented on 11/9/23. The last fire inspection was approved on 5/22/23. The last sanitation inspection was conducted on 9/20/23 with seven (7) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is updated. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Upon arrival, I made my presence known to April Barrett, Site Supervisor. A walk-through of the facility was conducted. The children were observed participating in free choice play in the classroom. The children in the one- and two-year-old classroom were observed participating in free choice play on the playground. They were observed running, digging and balancing. The children in the three and four-year-old classroom were observed having free choice play in the classroom, cleaning up, and transitioning to a group story time. The children in the four and five-year-old classroom were observed having free choice play on the playground. They were observed playing a bowling game, playing music, balancing, running and having sand play. The children in the three, four, and five-year-old classroom were observed having free choice play in the classroom. They were observed having dramatic play, seasonal art, building with blocks, and using manipulatives. Today’s lunch consisted of cheese pizza, peaches, mixed vegetables, and milk. The meal matched what was on the posted menu. All staff interactions were positive, and supervision was adequate. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files was monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold, and ASQs to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was 8/14/23. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use drop-off and pick-up conversations, texts, emails, family events, and a communication board to communicate with parents. In addition, Ready Rosie curriculum is used for parent involvement. The staff and training worksheets were received prior to today’s visit and monitored for child care requirements. There are seven (7) newly hired staff and nine (9) existing staff. The newly hired staff’s files, and one (1) existing staff file, were monitored for child care requirements. There are sixty-one (61) children enrolled. Six (6) child files were monitored for child care requirements. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Dish liquid was stored in unlocked storage in the classroom of three and four year olds. Instant ice packs, with multiple warnings were stored unlocked in classrooms' first aid kits. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastics were accessible in the classroom of one-to-two year old children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff, per the staff and training worksheet does not have current First Aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, does not have current CPR training. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514(f) Technical assistance was provided as follows: #1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. #1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, per the staff and training worksheet, does not have current CPR and FA training. You stated that the training is scheduled for next week. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. (d) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp #1232 Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (f) In addition to all records required in Rule .0302(d) of this Chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. #812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs, Safety plugs were installed for correction during the visit. No further action is required. #858 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastics were accessible in the classroom of one-to-two year old children. The plastics were placed above five feet during the visit. No further action is required. #840 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (7) keep all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product that is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions, and stored in a locked area when not in use. Locked areas shall include those that are unlocked with a combination, electronic, or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed in this Paragraph that is labeled "keep out of reach of children" without any other warnings shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Dish liquid was stored in unlocked storage in the classroom of three and four-year-old children. The dish liquid was placed in locked storage during the visit. No further action is required. Instant ice packs, with multiple warnings, were stored unlocked in the classrooms' first aid kits. The ice packs were moved to locked storage during the visit. No further action is required. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/22/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process: WNCSource King Creek Children's Center is in cohort 1. Your preparation year is July 2023 to June 2024. Your assessment year will be July 2024 to June 2025. Dawn McCrary provided you with the following resources from NCRLAP: Preparation Year: Activities and Ideas for Cohorts 1, 2, and 3 Preparation Year: Environmental Rating Scale (ERS) Assessments What is an Outreach Assessment? Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. Health and Safety training: Health and Safety training is required for first year of employment and the renewal years. When you are required to complete Health and Safety training, you are waved from completing on-going training. Health and Safety training can be used as on-going training during non-required years. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/8/2023 Number Present: 50 Completed Date: 12/8/2023 Age: From 1 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by April Barrett, Site Supervisor during the visit. An electronic signed copy of the visit summary electronically emailed to you. Today, April Barrett, Site Supervisor, was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 12/7/23. The North Carolina Secretary of State website was viewed prior to today’s visit and Western Carolina Community Action, Inc. is current/active as of 12/7/23. Permit type – Five Star Child Care License issued 6/8/22; earning seven (7) staff education points; six (6) program standards points and one (1) quality point Special Services/Restrictions – Daytime care only; Meets enhanced ratios; Meets enhanced space. Provides NC Pre-K. The last annual compliance visit was conducted on 12/13/22. The last fire drill was practiced on 11/21/23. The last shelter-in-place drill was practiced on 11/13/23. The last playground inspection was documented on 11/9/23. The last fire inspection was approved on 5/22/23. The last sanitation inspection was conducted on 9/20/23 with seven (7) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is updated. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Upon arrival, I made my presence known to April Barrett, Site Supervisor. A walk-through of the facility was conducted. The children were observed participating in free choice play in the classroom. The children in the one- and two-year-old classroom were observed participating in free choice play on the playground. They were observed running, digging and balancing. The children in the three and four-year-old classroom were observed having free choice play in the classroom, cleaning up, and transitioning to a group story time. The children in the four and five-year-old classroom were observed having free choice play on the playground. They were observed playing a bowling game, playing music, balancing, running and having sand play. The children in the three, four, and five-year-old classroom were observed having free choice play in the classroom. They were observed having dramatic play, seasonal art, building with blocks, and using manipulatives. Today’s lunch consisted of cheese pizza, peaches, mixed vegetables, and milk. The meal matched what was on the posted menu. All staff interactions were positive, and supervision was adequate. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files was monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold, and ASQs to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was 8/14/23. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use drop-off and pick-up conversations, texts, emails, family events, and a communication board to communicate with parents. In addition, Ready Rosie curriculum is used for parent involvement. The staff and training worksheets were received prior to today’s visit and monitored for child care requirements. There are seven (7) newly hired staff and nine (9) existing staff. The newly hired staff’s files, and one (1) existing staff file, were monitored for child care requirements. There are sixty-one (61) children enrolled. Six (6) child files were monitored for child care requirements. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Dish liquid was stored in unlocked storage in the classroom of three and four year olds. Instant ice packs, with multiple warnings were stored unlocked in classrooms' first aid kits. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastics were accessible in the classroom of one-to-two year old children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff, per the staff and training worksheet does not have current First Aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, does not have current CPR training. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514(f) Technical assistance was provided as follows: #1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. #1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, per the staff and training worksheet, does not have current CPR and FA training. You stated that the training is scheduled for next week. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. (d) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp #1232 Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (f) In addition to all records required in Rule .0302(d) of this Chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. #812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs, Safety plugs were installed for correction during the visit. No further action is required. #858 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastics were accessible in the classroom of one-to-two year old children. The plastics were placed above five feet during the visit. No further action is required. #840 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (7) keep all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product that is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions, and stored in a locked area when not in use. Locked areas shall include those that are unlocked with a combination, electronic, or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed in this Paragraph that is labeled "keep out of reach of children" without any other warnings shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Dish liquid was stored in unlocked storage in the classroom of three and four-year-old children. The dish liquid was placed in locked storage during the visit. No further action is required. Instant ice packs, with multiple warnings, were stored unlocked in the classrooms' first aid kits. The ice packs were moved to locked storage during the visit. No further action is required. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/22/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process: WNCSource King Creek Children's Center is in cohort 1. Your preparation year is July 2023 to June 2024. Your assessment year will be July 2024 to June 2025. Dawn McCrary provided you with the following resources from NCRLAP: Preparation Year: Activities and Ideas for Cohorts 1, 2, and 3 Preparation Year: Environmental Rating Scale (ERS) Assessments What is an Outreach Assessment? Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. Health and Safety training: Health and Safety training is required for first year of employment and the renewal years. When you are required to complete Health and Safety training, you are waved from completing on-going training. Health and Safety training can be used as on-going training during non-required years. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/8/2023 Number Present: 50 Completed Date: 12/8/2023 Age: From 1 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by April Barrett, Site Supervisor during the visit. An electronic signed copy of the visit summary electronically emailed to you. Today, April Barrett, Site Supervisor, was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 12/7/23. The North Carolina Secretary of State website was viewed prior to today’s visit and Western Carolina Community Action, Inc. is current/active as of 12/7/23. Permit type – Five Star Child Care License issued 6/8/22; earning seven (7) staff education points; six (6) program standards points and one (1) quality point Special Services/Restrictions – Daytime care only; Meets enhanced ratios; Meets enhanced space. Provides NC Pre-K. The last annual compliance visit was conducted on 12/13/22. The last fire drill was practiced on 11/21/23. The last shelter-in-place drill was practiced on 11/13/23. The last playground inspection was documented on 11/9/23. The last fire inspection was approved on 5/22/23. The last sanitation inspection was conducted on 9/20/23 with seven (7) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is updated. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Upon arrival, I made my presence known to April Barrett, Site Supervisor. A walk-through of the facility was conducted. The children were observed participating in free choice play in the classroom. The children in the one- and two-year-old classroom were observed participating in free choice play on the playground. They were observed running, digging and balancing. The children in the three and four-year-old classroom were observed having free choice play in the classroom, cleaning up, and transitioning to a group story time. The children in the four and five-year-old classroom were observed having free choice play on the playground. They were observed playing a bowling game, playing music, balancing, running and having sand play. The children in the three, four, and five-year-old classroom were observed having free choice play in the classroom. They were observed having dramatic play, seasonal art, building with blocks, and using manipulatives. Today’s lunch consisted of cheese pizza, peaches, mixed vegetables, and milk. The meal matched what was on the posted menu. All staff interactions were positive, and supervision was adequate. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files was monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold, and ASQs to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was 8/14/23. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use drop-off and pick-up conversations, texts, emails, family events, and a communication board to communicate with parents. In addition, Ready Rosie curriculum is used for parent involvement. The staff and training worksheets were received prior to today’s visit and monitored for child care requirements. There are seven (7) newly hired staff and nine (9) existing staff. The newly hired staff’s files, and one (1) existing staff file, were monitored for child care requirements. There are sixty-one (61) children enrolled. Six (6) child files were monitored for child care requirements. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Dish liquid was stored in unlocked storage in the classroom of three and four year olds. Instant ice packs, with multiple warnings were stored unlocked in classrooms' first aid kits. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastics were accessible in the classroom of one-to-two year old children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff, per the staff and training worksheet does not have current First Aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, does not have current CPR training. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514(f) Technical assistance was provided as follows: #1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. #1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, per the staff and training worksheet, does not have current CPR and FA training. You stated that the training is scheduled for next week. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. (d) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp #1232 Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (f) In addition to all records required in Rule .0302(d) of this Chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. #812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs, Safety plugs were installed for correction during the visit. No further action is required. #858 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastics were accessible in the classroom of one-to-two year old children. The plastics were placed above five feet during the visit. No further action is required. #840 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (7) keep all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product that is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions, and stored in a locked area when not in use. Locked areas shall include those that are unlocked with a combination, electronic, or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed in this Paragraph that is labeled "keep out of reach of children" without any other warnings shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Dish liquid was stored in unlocked storage in the classroom of three and four-year-old children. The dish liquid was placed in locked storage during the visit. No further action is required. Instant ice packs, with multiple warnings, were stored unlocked in the classrooms' first aid kits. The ice packs were moved to locked storage during the visit. No further action is required. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/22/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process: WNCSource King Creek Children's Center is in cohort 1. Your preparation year is July 2023 to June 2024. Your assessment year will be July 2024 to June 2025. Dawn McCrary provided you with the following resources from NCRLAP: Preparation Year: Activities and Ideas for Cohorts 1, 2, and 3 Preparation Year: Environmental Rating Scale (ERS) Assessments What is an Outreach Assessment? Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. Health and Safety training: Health and Safety training is required for first year of employment and the renewal years. When you are required to complete Health and Safety training, you are waved from completing on-going training. Health and Safety training can be used as on-going training during non-required years. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/8/2023 Number Present: 50 Completed Date: 12/8/2023 Age: From 1 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by April Barrett, Site Supervisor during the visit. An electronic signed copy of the visit summary electronically emailed to you. Today, April Barrett, Site Supervisor, was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 12/7/23. The North Carolina Secretary of State website was viewed prior to today’s visit and Western Carolina Community Action, Inc. is current/active as of 12/7/23. Permit type – Five Star Child Care License issued 6/8/22; earning seven (7) staff education points; six (6) program standards points and one (1) quality point Special Services/Restrictions – Daytime care only; Meets enhanced ratios; Meets enhanced space. Provides NC Pre-K. The last annual compliance visit was conducted on 12/13/22. The last fire drill was practiced on 11/21/23. The last shelter-in-place drill was practiced on 11/13/23. The last playground inspection was documented on 11/9/23. The last fire inspection was approved on 5/22/23. The last sanitation inspection was conducted on 9/20/23 with seven (7) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is updated. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Upon arrival, I made my presence known to April Barrett, Site Supervisor. A walk-through of the facility was conducted. The children were observed participating in free choice play in the classroom. The children in the one- and two-year-old classroom were observed participating in free choice play on the playground. They were observed running, digging and balancing. The children in the three and four-year-old classroom were observed having free choice play in the classroom, cleaning up, and transitioning to a group story time. The children in the four and five-year-old classroom were observed having free choice play on the playground. They were observed playing a bowling game, playing music, balancing, running and having sand play. The children in the three, four, and five-year-old classroom were observed having free choice play in the classroom. They were observed having dramatic play, seasonal art, building with blocks, and using manipulatives. Today’s lunch consisted of cheese pizza, peaches, mixed vegetables, and milk. The meal matched what was on the posted menu. All staff interactions were positive, and supervision was adequate. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files was monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold, and ASQs to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was 8/14/23. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use drop-off and pick-up conversations, texts, emails, family events, and a communication board to communicate with parents. In addition, Ready Rosie curriculum is used for parent involvement. The staff and training worksheets were received prior to today’s visit and monitored for child care requirements. There are seven (7) newly hired staff and nine (9) existing staff. The newly hired staff’s files, and one (1) existing staff file, were monitored for child care requirements. There are sixty-one (61) children enrolled. Six (6) child files were monitored for child care requirements. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Dish liquid was stored in unlocked storage in the classroom of three and four year olds. Instant ice packs, with multiple warnings were stored unlocked in classrooms' first aid kits. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastics were accessible in the classroom of one-to-two year old children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff, per the staff and training worksheet does not have current First Aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, does not have current CPR training. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514(f) Technical assistance was provided as follows: #1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. #1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, per the staff and training worksheet, does not have current CPR and FA training. You stated that the training is scheduled for next week. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. (d) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp #1232 Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (f) In addition to all records required in Rule .0302(d) of this Chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. #812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs, Safety plugs were installed for correction during the visit. No further action is required. #858 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastics were accessible in the classroom of one-to-two year old children. The plastics were placed above five feet during the visit. No further action is required. #840 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (7) keep all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product that is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions, and stored in a locked area when not in use. Locked areas shall include those that are unlocked with a combination, electronic, or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed in this Paragraph that is labeled "keep out of reach of children" without any other warnings shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Dish liquid was stored in unlocked storage in the classroom of three and four-year-old children. The dish liquid was placed in locked storage during the visit. No further action is required. Instant ice packs, with multiple warnings, were stored unlocked in the classrooms' first aid kits. The ice packs were moved to locked storage during the visit. No further action is required. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/22/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process: WNCSource King Creek Children's Center is in cohort 1. Your preparation year is July 2023 to June 2024. Your assessment year will be July 2024 to June 2025. Dawn McCrary provided you with the following resources from NCRLAP: Preparation Year: Activities and Ideas for Cohorts 1, 2, and 3 Preparation Year: Environmental Rating Scale (ERS) Assessments What is an Outreach Assessment? Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. Health and Safety training: Health and Safety training is required for first year of employment and the renewal years. When you are required to complete Health and Safety training, you are waved from completing on-going training. Health and Safety training can be used as on-going training during non-required years. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/8/2023 Number Present: 50 Completed Date: 12/8/2023 Age: From 1 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by April Barrett, Site Supervisor during the visit. An electronic signed copy of the visit summary electronically emailed to you. Today, April Barrett, Site Supervisor, was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 12/7/23. The North Carolina Secretary of State website was viewed prior to today’s visit and Western Carolina Community Action, Inc. is current/active as of 12/7/23. Permit type – Five Star Child Care License issued 6/8/22; earning seven (7) staff education points; six (6) program standards points and one (1) quality point Special Services/Restrictions – Daytime care only; Meets enhanced ratios; Meets enhanced space. Provides NC Pre-K. The last annual compliance visit was conducted on 12/13/22. The last fire drill was practiced on 11/21/23. The last shelter-in-place drill was practiced on 11/13/23. The last playground inspection was documented on 11/9/23. The last fire inspection was approved on 5/22/23. The last sanitation inspection was conducted on 9/20/23 with seven (7) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is updated. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Upon arrival, I made my presence known to April Barrett, Site Supervisor. A walk-through of the facility was conducted. The children were observed participating in free choice play in the classroom. The children in the one- and two-year-old classroom were observed participating in free choice play on the playground. They were observed running, digging and balancing. The children in the three and four-year-old classroom were observed having free choice play in the classroom, cleaning up, and transitioning to a group story time. The children in the four and five-year-old classroom were observed having free choice play on the playground. They were observed playing a bowling game, playing music, balancing, running and having sand play. The children in the three, four, and five-year-old classroom were observed having free choice play in the classroom. They were observed having dramatic play, seasonal art, building with blocks, and using manipulatives. Today’s lunch consisted of cheese pizza, peaches, mixed vegetables, and milk. The meal matched what was on the posted menu. All staff interactions were positive, and supervision was adequate. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files was monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold, and ASQs to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was 8/14/23. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use drop-off and pick-up conversations, texts, emails, family events, and a communication board to communicate with parents. In addition, Ready Rosie curriculum is used for parent involvement. The staff and training worksheets were received prior to today’s visit and monitored for child care requirements. There are seven (7) newly hired staff and nine (9) existing staff. The newly hired staff’s files, and one (1) existing staff file, were monitored for child care requirements. There are sixty-one (61) children enrolled. Six (6) child files were monitored for child care requirements. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Dish liquid was stored in unlocked storage in the classroom of three and four year olds. Instant ice packs, with multiple warnings were stored unlocked in classrooms' first aid kits. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastics were accessible in the classroom of one-to-two year old children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff, per the staff and training worksheet does not have current First Aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, does not have current CPR training. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514(f) Technical assistance was provided as follows: #1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. #1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, per the staff and training worksheet, does not have current CPR and FA training. You stated that the training is scheduled for next week. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. (d) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp #1232 Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (f) In addition to all records required in Rule .0302(d) of this Chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. #812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs, Safety plugs were installed for correction during the visit. No further action is required. #858 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastics were accessible in the classroom of one-to-two year old children. The plastics were placed above five feet during the visit. No further action is required. #840 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (7) keep all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product that is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions, and stored in a locked area when not in use. Locked areas shall include those that are unlocked with a combination, electronic, or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed in this Paragraph that is labeled "keep out of reach of children" without any other warnings shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Dish liquid was stored in unlocked storage in the classroom of three and four-year-old children. The dish liquid was placed in locked storage during the visit. No further action is required. Instant ice packs, with multiple warnings, were stored unlocked in the classrooms' first aid kits. The ice packs were moved to locked storage during the visit. No further action is required. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/22/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process: WNCSource King Creek Children's Center is in cohort 1. Your preparation year is July 2023 to June 2024. Your assessment year will be July 2024 to June 2025. Dawn McCrary provided you with the following resources from NCRLAP: Preparation Year: Activities and Ideas for Cohorts 1, 2, and 3 Preparation Year: Environmental Rating Scale (ERS) Assessments What is an Outreach Assessment? Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. Health and Safety training: Health and Safety training is required for first year of employment and the renewal years. When you are required to complete Health and Safety training, you are waved from completing on-going training. Health and Safety training can be used as on-going training during non-required years. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1719 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/8/2023 Number Present: 50 Completed Date: 12/8/2023 Age: From 1 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by April Barrett, Site Supervisor during the visit. An electronic signed copy of the visit summary electronically emailed to you. Today, April Barrett, Site Supervisor, was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 12/7/23. The North Carolina Secretary of State website was viewed prior to today’s visit and Western Carolina Community Action, Inc. is current/active as of 12/7/23. Permit type – Five Star Child Care License issued 6/8/22; earning seven (7) staff education points; six (6) program standards points and one (1) quality point Special Services/Restrictions – Daytime care only; Meets enhanced ratios; Meets enhanced space. Provides NC Pre-K. The last annual compliance visit was conducted on 12/13/22. The last fire drill was practiced on 11/21/23. The last shelter-in-place drill was practiced on 11/13/23. The last playground inspection was documented on 11/9/23. The last fire inspection was approved on 5/22/23. The last sanitation inspection was conducted on 9/20/23 with seven (7) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is updated. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Upon arrival, I made my presence known to April Barrett, Site Supervisor. A walk-through of the facility was conducted. The children were observed participating in free choice play in the classroom. The children in the one- and two-year-old classroom were observed participating in free choice play on the playground. They were observed running, digging and balancing. The children in the three and four-year-old classroom were observed having free choice play in the classroom, cleaning up, and transitioning to a group story time. The children in the four and five-year-old classroom were observed having free choice play on the playground. They were observed playing a bowling game, playing music, balancing, running and having sand play. The children in the three, four, and five-year-old classroom were observed having free choice play in the classroom. They were observed having dramatic play, seasonal art, building with blocks, and using manipulatives. Today’s lunch consisted of cheese pizza, peaches, mixed vegetables, and milk. The meal matched what was on the posted menu. All staff interactions were positive, and supervision was adequate. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files was monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold, and ASQs to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was 8/14/23. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use drop-off and pick-up conversations, texts, emails, family events, and a communication board to communicate with parents. In addition, Ready Rosie curriculum is used for parent involvement. The staff and training worksheets were received prior to today’s visit and monitored for child care requirements. There are seven (7) newly hired staff and nine (9) existing staff. The newly hired staff’s files, and one (1) existing staff file, were monitored for child care requirements. There are sixty-one (61) children enrolled. Six (6) child files were monitored for child care requirements. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Dish liquid was stored in unlocked storage in the classroom of three and four year olds. Instant ice packs, with multiple warnings were stored unlocked in classrooms' first aid kits. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastics were accessible in the classroom of one-to-two year old children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff, per the staff and training worksheet does not have current First Aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, does not have current CPR training. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514(f) Technical assistance was provided as follows: #1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. #1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, per the staff and training worksheet, does not have current CPR and FA training. You stated that the training is scheduled for next week. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. (d) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp #1232 Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (f) In addition to all records required in Rule .0302(d) of this Chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. #812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs, Safety plugs were installed for correction during the visit. No further action is required. #858 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastics were accessible in the classroom of one-to-two year old children. The plastics were placed above five feet during the visit. No further action is required. #840 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (7) keep all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product that is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions, and stored in a locked area when not in use. Locked areas shall include those that are unlocked with a combination, electronic, or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed in this Paragraph that is labeled "keep out of reach of children" without any other warnings shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Dish liquid was stored in unlocked storage in the classroom of three and four-year-old children. The dish liquid was placed in locked storage during the visit. No further action is required. Instant ice packs, with multiple warnings, were stored unlocked in the classrooms' first aid kits. The ice packs were moved to locked storage during the visit. No further action is required. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/22/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process: WNCSource King Creek Children's Center is in cohort 1. Your preparation year is July 2023 to June 2024. Your assessment year will be July 2024 to June 2025. Dawn McCrary provided you with the following resources from NCRLAP: Preparation Year: Activities and Ideas for Cohorts 1, 2, and 3 Preparation Year: Environmental Rating Scale (ERS) Assessments What is an Outreach Assessment? Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. Health and Safety training: Health and Safety training is required for first year of employment and the renewal years. When you are required to complete Health and Safety training, you are waved from completing on-going training. Health and Safety training can be used as on-going training during non-required years. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2830 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/8/2023 Number Present: 50 Completed Date: 12/8/2023 Age: From 1 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by April Barrett, Site Supervisor during the visit. An electronic signed copy of the visit summary electronically emailed to you. Today, April Barrett, Site Supervisor, was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 12/7/23. The North Carolina Secretary of State website was viewed prior to today’s visit and Western Carolina Community Action, Inc. is current/active as of 12/7/23. Permit type – Five Star Child Care License issued 6/8/22; earning seven (7) staff education points; six (6) program standards points and one (1) quality point Special Services/Restrictions – Daytime care only; Meets enhanced ratios; Meets enhanced space. Provides NC Pre-K. The last annual compliance visit was conducted on 12/13/22. The last fire drill was practiced on 11/21/23. The last shelter-in-place drill was practiced on 11/13/23. The last playground inspection was documented on 11/9/23. The last fire inspection was approved on 5/22/23. The last sanitation inspection was conducted on 9/20/23 with seven (7) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is updated. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Upon arrival, I made my presence known to April Barrett, Site Supervisor. A walk-through of the facility was conducted. The children were observed participating in free choice play in the classroom. The children in the one- and two-year-old classroom were observed participating in free choice play on the playground. They were observed running, digging and balancing. The children in the three and four-year-old classroom were observed having free choice play in the classroom, cleaning up, and transitioning to a group story time. The children in the four and five-year-old classroom were observed having free choice play on the playground. They were observed playing a bowling game, playing music, balancing, running and having sand play. The children in the three, four, and five-year-old classroom were observed having free choice play in the classroom. They were observed having dramatic play, seasonal art, building with blocks, and using manipulatives. Today’s lunch consisted of cheese pizza, peaches, mixed vegetables, and milk. The meal matched what was on the posted menu. All staff interactions were positive, and supervision was adequate. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files was monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold, and ASQs to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was 8/14/23. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use drop-off and pick-up conversations, texts, emails, family events, and a communication board to communicate with parents. In addition, Ready Rosie curriculum is used for parent involvement. The staff and training worksheets were received prior to today’s visit and monitored for child care requirements. There are seven (7) newly hired staff and nine (9) existing staff. The newly hired staff’s files, and one (1) existing staff file, were monitored for child care requirements. There are sixty-one (61) children enrolled. Six (6) child files were monitored for child care requirements. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Dish liquid was stored in unlocked storage in the classroom of three and four year olds. Instant ice packs, with multiple warnings were stored unlocked in classrooms' first aid kits. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastics were accessible in the classroom of one-to-two year old children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff, per the staff and training worksheet does not have current First Aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, does not have current CPR training. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514(f) Technical assistance was provided as follows: #1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. #1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, per the staff and training worksheet, does not have current CPR and FA training. You stated that the training is scheduled for next week. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. (d) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp #1232 Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (f) In addition to all records required in Rule .0302(d) of this Chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. #812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs, Safety plugs were installed for correction during the visit. No further action is required. #858 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastics were accessible in the classroom of one-to-two year old children. The plastics were placed above five feet during the visit. No further action is required. #840 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (7) keep all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product that is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions, and stored in a locked area when not in use. Locked areas shall include those that are unlocked with a combination, electronic, or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed in this Paragraph that is labeled "keep out of reach of children" without any other warnings shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Dish liquid was stored in unlocked storage in the classroom of three and four-year-old children. The dish liquid was placed in locked storage during the visit. No further action is required. Instant ice packs, with multiple warnings, were stored unlocked in the classrooms' first aid kits. The ice packs were moved to locked storage during the visit. No further action is required. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/22/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process: WNCSource King Creek Children's Center is in cohort 1. Your preparation year is July 2023 to June 2024. Your assessment year will be July 2024 to June 2025. Dawn McCrary provided you with the following resources from NCRLAP: Preparation Year: Activities and Ideas for Cohorts 1, 2, and 3 Preparation Year: Environmental Rating Scale (ERS) Assessments What is an Outreach Assessment? Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. Health and Safety training: Health and Safety training is required for first year of employment and the renewal years. When you are required to complete Health and Safety training, you are waved from completing on-going training. Health and Safety training can be used as on-going training during non-required years. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/8/2023 Number Present: 50 Completed Date: 12/8/2023 Age: From 1 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by April Barrett, Site Supervisor during the visit. An electronic signed copy of the visit summary electronically emailed to you. Today, April Barrett, Site Supervisor, was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 12/7/23. The North Carolina Secretary of State website was viewed prior to today’s visit and Western Carolina Community Action, Inc. is current/active as of 12/7/23. Permit type – Five Star Child Care License issued 6/8/22; earning seven (7) staff education points; six (6) program standards points and one (1) quality point Special Services/Restrictions – Daytime care only; Meets enhanced ratios; Meets enhanced space. Provides NC Pre-K. The last annual compliance visit was conducted on 12/13/22. The last fire drill was practiced on 11/21/23. The last shelter-in-place drill was practiced on 11/13/23. The last playground inspection was documented on 11/9/23. The last fire inspection was approved on 5/22/23. The last sanitation inspection was conducted on 9/20/23 with seven (7) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is updated. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Upon arrival, I made my presence known to April Barrett, Site Supervisor. A walk-through of the facility was conducted. The children were observed participating in free choice play in the classroom. The children in the one- and two-year-old classroom were observed participating in free choice play on the playground. They were observed running, digging and balancing. The children in the three and four-year-old classroom were observed having free choice play in the classroom, cleaning up, and transitioning to a group story time. The children in the four and five-year-old classroom were observed having free choice play on the playground. They were observed playing a bowling game, playing music, balancing, running and having sand play. The children in the three, four, and five-year-old classroom were observed having free choice play in the classroom. They were observed having dramatic play, seasonal art, building with blocks, and using manipulatives. Today’s lunch consisted of cheese pizza, peaches, mixed vegetables, and milk. The meal matched what was on the posted menu. All staff interactions were positive, and supervision was adequate. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files was monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold, and ASQs to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was 8/14/23. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use drop-off and pick-up conversations, texts, emails, family events, and a communication board to communicate with parents. In addition, Ready Rosie curriculum is used for parent involvement. The staff and training worksheets were received prior to today’s visit and monitored for child care requirements. There are seven (7) newly hired staff and nine (9) existing staff. The newly hired staff’s files, and one (1) existing staff file, were monitored for child care requirements. There are sixty-one (61) children enrolled. Six (6) child files were monitored for child care requirements. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Dish liquid was stored in unlocked storage in the classroom of three and four year olds. Instant ice packs, with multiple warnings were stored unlocked in classrooms' first aid kits. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastics were accessible in the classroom of one-to-two year old children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff, per the staff and training worksheet does not have current First Aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, does not have current CPR training. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514(f) Technical assistance was provided as follows: #1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. #1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, per the staff and training worksheet, does not have current CPR and FA training. You stated that the training is scheduled for next week. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. (d) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp #1232 Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (f) In addition to all records required in Rule .0302(d) of this Chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. #812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs, Safety plugs were installed for correction during the visit. No further action is required. #858 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastics were accessible in the classroom of one-to-two year old children. The plastics were placed above five feet during the visit. No further action is required. #840 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (7) keep all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product that is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions, and stored in a locked area when not in use. Locked areas shall include those that are unlocked with a combination, electronic, or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed in this Paragraph that is labeled "keep out of reach of children" without any other warnings shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Dish liquid was stored in unlocked storage in the classroom of three and four-year-old children. The dish liquid was placed in locked storage during the visit. No further action is required. Instant ice packs, with multiple warnings, were stored unlocked in the classrooms' first aid kits. The ice packs were moved to locked storage during the visit. No further action is required. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/22/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process: WNCSource King Creek Children's Center is in cohort 1. Your preparation year is July 2023 to June 2024. Your assessment year will be July 2024 to June 2025. Dawn McCrary provided you with the following resources from NCRLAP: Preparation Year: Activities and Ideas for Cohorts 1, 2, and 3 Preparation Year: Environmental Rating Scale (ERS) Assessments What is an Outreach Assessment? Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. Health and Safety training: Health and Safety training is required for first year of employment and the renewal years. When you are required to complete Health and Safety training, you are waved from completing on-going training. Health and Safety training can be used as on-going training during non-required years. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 12/8/2023 Number Present: 50 Completed Date: 12/8/2023 Age: From 1 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and also signed by April Barrett, Site Supervisor during the visit. An electronic signed copy of the visit summary electronically emailed to you. Today, April Barrett, Site Supervisor, was available to assist during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percentage as of 12/7/23. The North Carolina Secretary of State website was viewed prior to today’s visit and Western Carolina Community Action, Inc. is current/active as of 12/7/23. Permit type – Five Star Child Care License issued 6/8/22; earning seven (7) staff education points; six (6) program standards points and one (1) quality point Special Services/Restrictions – Daytime care only; Meets enhanced ratios; Meets enhanced space. Provides NC Pre-K. The last annual compliance visit was conducted on 12/13/22. The last fire drill was practiced on 11/21/23. The last shelter-in-place drill was practiced on 11/13/23. The last playground inspection was documented on 11/9/23. The last fire inspection was approved on 5/22/23. The last sanitation inspection was conducted on 9/20/23 with seven (7) demerits for a Superior classification. The Emergency Medical Care plan was posted and is current. The Emergency Preparedness Plan is updated. The approved curriculum for four-year-old children is Creative Curriculum and Teaching Strategies Gold. Upon arrival, I made my presence known to April Barrett, Site Supervisor. A walk-through of the facility was conducted. The children were observed participating in free choice play in the classroom. The children in the one- and two-year-old classroom were observed participating in free choice play on the playground. They were observed running, digging and balancing. The children in the three and four-year-old classroom were observed having free choice play in the classroom, cleaning up, and transitioning to a group story time. The children in the four and five-year-old classroom were observed having free choice play on the playground. They were observed playing a bowling game, playing music, balancing, running and having sand play. The children in the three, four, and five-year-old classroom were observed having free choice play in the classroom. They were observed having dramatic play, seasonal art, building with blocks, and using manipulatives. Today’s lunch consisted of cheese pizza, peaches, mixed vegetables, and milk. The meal matched what was on the posted menu. All staff interactions were positive, and supervision was adequate. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files was monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold, and ASQs to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was 8/14/23. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three times per year. You stated that you use drop-off and pick-up conversations, texts, emails, family events, and a communication board to communicate with parents. In addition, Ready Rosie curriculum is used for parent involvement. The staff and training worksheets were received prior to today’s visit and monitored for child care requirements. There are seven (7) newly hired staff and nine (9) existing staff. The newly hired staff’s files, and one (1) existing staff file, were monitored for child care requirements. There are sixty-one (61) children enrolled. Six (6) child files were monitored for child care requirements. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today's visit. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Dish liquid was stored in unlocked storage in the classroom of three and four year olds. Instant ice packs, with multiple warnings were stored unlocked in classrooms' first aid kits. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastics were accessible in the classroom of one-to-two year old children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff, per the staff and training worksheet does not have current First Aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, does not have current CPR training. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514(f) Technical assistance was provided as follows: #1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. #1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, per the staff and training worksheet, does not have current CPR and FA training. You stated that the training is scheduled for next week. 10A NCAC 09 .1102 HEALTH AND SAFETY TRAINING REQUIREMENTS (c) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in First Aid appropriate to the ages of children in care. The training shall be completed by June 30, 2018, or for new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for First Aid training. At all times when children are in care at least one staff member present must have successfully completed First Aid training, as evidenced by a certificate or card from an approved training organization. First Aid training shall be renewed on or before expiration of the certification. "Successfully completed" is defined as demonstrating competency, as evaluated by the instructor. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. (d) All staff who provide direct care or accompany children when they are off premises shall successfully complete certification in a cardiopulmonary resuscitation (CPR) course appropriate to the ages of children in care. At all times when children are in care one staff member present must have successfully completed CPR training. The training shall be completed by June 30, 2018 or for new staff hired on or after September 1, 2017 training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR training. CPR training shall be renewed on or before the expiration of the certification. Verification of each staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. The Division shall post a list of approved training organizations on its website at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp #1232 Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan. Two (2) staff, per the staff and training worksheet, do not have a current annual staff evaluation on file. One (1) staff, per the staff and training worksheet does not have a current staff development plan on file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (f) In addition to all records required in Rule .0302(d) of this Chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. #812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Outlets, not in use, on a power strip in the classroom of three, four, and five-year-olds, did not have safety plugs, Safety plugs were installed for correction during the visit. No further action is required. #858 10A NCAC 09 .0604 SAFETY REQUIREMENTS FOR CHILD CARE CENTERS (q) Plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. Plastics were accessible in the classroom of one-to-two year old children. The plastics were placed above five feet during the visit. No further action is required. #840 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (7) keep all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product that is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions, and stored in a locked area when not in use. Locked areas shall include those that are unlocked with a combination, electronic, or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed in this Paragraph that is labeled "keep out of reach of children" without any other warnings shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Dish liquid was stored in unlocked storage in the classroom of three and four-year-old children. The dish liquid was placed in locked storage during the visit. No further action is required. Instant ice packs, with multiple warnings, were stored unlocked in the classrooms' first aid kits. The ice packs were moved to locked storage during the visit. No further action is required. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 12/22/23. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Environmental Rating Assessment process: WNCSource King Creek Children's Center is in cohort 1. Your preparation year is July 2023 to June 2024. Your assessment year will be July 2024 to June 2025. Dawn McCrary provided you with the following resources from NCRLAP: Preparation Year: Activities and Ideas for Cohorts 1, 2, and 3 Preparation Year: Environmental Rating Scale (ERS) Assessments What is an Outreach Assessment? Challenging Behaviors Helpline: The Division has established a challenging behaviors helpline. If you would like resources for behavioral management, please contact the helpline at 1-888-600-1685 Option 1. Health and Safety training: Health and Safety training is required for first year of employment and the renewal years. When you are required to complete Health and Safety training, you are waved from completing on-going training. Health and Safety training can be used as on-going training during non-required years. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: 0823-384L Visit Date: 8/31/2023 Number Present: 36 Completed Date: 8/31/2023 Age: From 2 To 5 Total Minutes: 115 Time In: 10:45 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a complaint received by the Division of Child Development and Early Education (DCDEE) on 8/28/23 and sent to Dawn McCrary, Child Care Consultant, on 8/29/23. The reported concern is regarding supervision. The reported concern was self-reported via email by the facility’s Site Supervisor, April Barrett, 8/28/23. A previous self-report of the incident was received by Dawn McCrary, Child Care Consultant, via cell phone from Margit Nelson, Procurement and Operations Manager, on 8/25/23, following the incident. An email self-report was requested from Dawn McCrary, Child Care Consultant. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and signed by April Barrett, Site Supervisor, during the visit. Ms. Barrett and Heather Brewer-Jones, Area Manager, were on-site and available to discuss the concerns. Upon arrival, I announced my presence and the purpose of the visit. Thirty-six (36) children ages 2-5 years old were present at the facility today. Per report, on Friday, 8/25/2023 at WNCSource King Creek Children’s Center, a 2-year-old child was left unattended on the Early Head Start playground while the rest of the class returned to their classroom. The door to the classroom directly leads outside to the play area. A Pre-K class was on the adjoining playground at the same time. The duration was from 11:08 to 11:10AM. The staff responsible for the child consisted of one (1) Lead Teacher and one (1) substitute teacher. A substitute teacher on the adjoining Pre-K playground noticed the unattended child and immediately entered the Early Head Start playground and took the child to the child’s teacher in the classroom. The Site Supervisor was immediately made aware of the incident. She went to the classroom to check on the well-being of the child who did not show any signs of being upset or being aware of being left behind. The site supervisor also spoke with the two teachers regarding the importance of counting, scanning and the “Name to Face” log at every transition as well as generally double checking the playground for children when transitioning back into the classroom. The child’s family was notified and met with the Lead Teacher and Site Supervisor in the facility’s office the day of the incident. Ms. Barrett stated that the following measures have been put in place to address the incident and help prevent a future occurrence of inadequate supervision: A reprimand in the form of a “notice of concern” was issued to the two (2) staff members responsible for the child’s classroom. The reprimands were signed by both staff members. The Site Supervisor has increased monitoring the classroom staff and playground supervision. The Lead Teacher and Site Supervisor meet daily to discuss supervision strategies. The Lead Teacher has been assigned, as part of an action plan for improvement, to view an active supervision video provided by WNCSource as well as an active supervision strategies instructional packet provided by WNCSource. The WNCSource supervision policy was reviewed as a refresher of the policy and signed by staff. A full staff meeting was held 8/29/23 to discuss the importance of adequate supervision and techniques for proper use of the name to face logs. The improvement plan timeline is to be completed over a two-week period. During that period, daily meetings between the Site Supervisor and Lead Teacher will take place. After the two-week period, the Site Supervisor will check in with the Lead Teacher at least three (3) times a week. There is a concern that children are not adequately supervised. Based on the self-report of the incident, this part of the complaint is substantiated. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation was documented during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. A 2 year old child was left unattended from 11:08 am to 11:10 am 8/25/23, on the playground, while the rest of the class returned to their classroom. .1801(a)(1-5) Technical Assistance provided as follows: #303 Children were not adequately supervised at all times. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. Corrective Action Plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license may be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 9/14/23. Due to the supervision violation, a follow-up visit by Dawn McCrary, Child Care Consultant may take place. Due to the supervision violation, DCDEE may issue an Administrative Action. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: dawn.mccrary@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088 or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Consultation provided as follows: Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: WNCSOURCE KING CREEK CHILDREN'S CENTER Facility ID: 45000259 Consultant: DAWN MCCRARY Operation Type: Center Case Number: 0823-384L Visit Date: 8/31/2023 Number Present: 36 Completed Date: 8/31/2023 Age: From 2 To 5 Total Minutes: 115 Time In: 10:45 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a complaint received by the Division of Child Development and Early Education (DCDEE) on 8/28/23 and sent to Dawn McCrary, Child Care Consultant, on 8/29/23. The reported concern is regarding supervision. The reported concern was self-reported via email by the facility’s Site Supervisor, April Barrett, 8/28/23. A previous self-report of the incident was received by Dawn McCrary, Child Care Consultant, via cell phone from Margit Nelson, Procurement and Operations Manager, on 8/25/23, following the incident. An email self-report was requested from Dawn McCrary, Child Care Consultant. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Dawn McCrary, Child Care Consultant and signed by April Barrett, Site Supervisor, during the visit. Ms. Barrett and Heather Brewer-Jones, Area Manager, were on-site and available to discuss the concerns. Upon arrival, I announced my presence and the purpose of the visit. Thirty-six (36) children ages 2-5 years old were present at the facility today. Per report, on Friday, 8/25/2023 at WNCSource King Creek Children’s Center, a 2-year-old child was left unattended on the Early Head Start playground while the rest of the class returned to their classroom. The door to the classroom directly leads outside to the play area. A Pre-K class was on the adjoining playground at the same time. The duration was from 11:08 to 11:10AM. The staff responsible for the child consisted of one (1) Lead Teacher and one (1) substitute teacher. A substitute teacher on the adjoining Pre-K playground noticed the unattended child and immediately entered the Early Head Start playground and took the child to the child’s teacher in the classroom. The Site Supervisor was immediately made aware of the incident. She went to the classroom to check on the well-being of the child who did not show any signs of being upset or being aware of being left behind. The site supervisor also spoke with the two teachers regarding the importance of counting, scanning and the “Name to Face” log at every transition as well as generally double checking the playground for children when transitioning back into the classroom. The child’s family was notified and met with the Lead Teacher and Site Supervisor in the facility’s office the day of the incident. Ms. Barrett stated that the following measures have been put in place to address the incident and help prevent a future occurrence of inadequate supervision: A reprimand in the form of a “notice of concern” was issued to the two (2) staff members responsible for the child’s classroom. The reprimands were signed by both staff members. The Site Supervisor has increased monitoring the classroom staff and playground supervision. The Lead Teacher and Site Supervisor meet daily to discuss supervision strategies. The Lead Teacher has been assigned, as part of an action plan for improvement, to view an active supervision video provided by WNCSource as well as an active supervision strategies instructional packet provided by WNCSource. The WNCSource supervision policy was reviewed as a refresher of the policy and signed by staff. A full staff meeting was held 8/29/23 to discuss the importance of adequate supervision and techniques for proper use of the name to face logs. The improvement plan timeline is to be completed over a two-week period. During that period, daily meetings between the Site Supervisor and Lead Teacher will take place. After the two-week period, the Site Supervisor will check in with the Lead Teacher at least three (3) times a week. There is a concern that children are not adequately supervised. Based on the self-report of the incident, this part of the complaint is substantiated. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation was documented during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. A 2 year old child was left unattended from 11:08 am to 11:10 am 8/25/23, on the playground, while the rest of the class returned to their classroom. .1801(a)(1-5) Technical Assistance provided as follows: #303 Children were not adequately supervised at all times. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. Corrective Action Plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license may be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 9/14/23. Due to the supervision violation, a follow-up visit by Dawn McCrary, Child Care Consultant may take place. Due to the supervision violation, DCDEE may issue an Administrative Action. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: dawn.mccrary@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088 or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Consultation provided as follows: Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at dawn.mccrary@dhhs.nc.gov or 828-556-3088, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times