Loading
Loading facility…
Pulling inspections, violations, and complaints.
Loading
Pulling inspections, violations, and complaints.
Home › NC › Hayesville › Hayesville Head Start
1940 HWY 64 Business, Hayesville NC 28904 · License #22000004 · Center · Child Care Center
Not published by the state. Owners can add hours via profile claim.
When they operate
Ages served
10A NCAC 09 .0304 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: BRIDGET OWEN Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 15 Completed Date: 3/20/2026 Age: From 3 To 5 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Bridget Owen, Child Care Consultant and also signed by Patricia Clayton, Family Advocate, during the visit. An electronic signed copy of the visit summary was left on-site to you. Ms. Clayton stated that Evelyn Cody, Administrator, is in the hospital. Today, Ms. Clayton, Family Advocate, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99%) percentage as of 3/19/2026 The North Carolina Secretary of State website was viewed prior to today’s visit and the incorporated, Four-Square Community Action, Inc. is current/active as of 3/20/2026. Permit type – Five Star Center License Special Services/Restrictions – Daytime care; Meets enhanced space; and Meets Reduced Ratios. The last annual compliance visit was conducted on 4/4/2025 The last fire drill was practiced on 2/25/2026 The last shelter-in-place drill was practiced on 1/7/2026 The last playground inspection was documented on 2/25/2026 The last fire inspection was approved on 1/06/2026 The last sanitation inspection was conducted on 03/18/2025 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 08/16/2023 without hazards. Lead paint and asbestos testing was completed on 04/08/2025. Incident log was monitored. EPR was monitored during today’s visit and is current 1/12/2026 The playground was monitored. No safety hazards were observed during today’s visit. Activity plan was posted and current. Emergency Medication was reviewed for two (2) children. One (1) Albuterol sulfate inhaler expired on 10/2025. Two (2) children’s files were monitored during today’s visit. One (1) existing staff file, one (1) substitute file, and one (1) volunteer file were monitored during today’s visit. Upon arrival, I introduced my presence to the Administrator. I observed a group of fifteen (15) children, three- to five-years of age, engaged in center play activities. Materials provided included the sand and water table, and all interest areas were open and available. Supervision was adequate, and teacher-child interactions were positive and engaging. Lunch was observed and consisted of fish sticks, hush puppies, carrots, sliced apples, and milk and reflected the menu. File Review: The Staff and Training Worksheet was submitted prior to today’s visit. There were four (4) staff members listed. The ABCMS system was reviewed in advance. two (2) staff member has not been linked to Hayesville Head Start ABCMS provider portal. QRIS modernization discussion: Based on today’s conversation and the Accreditation and Head Start Pathway application that completed by Susan Freeman, Head Start Director, the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway and staff/child ratio chart. The facility has submitted a rated license application to meet the Head Start Accreditation pathway option. Once the below violations have been corrected identifying the facility is in compliance with applicable child care requirements, the star license will be issued. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ Transportation is not being provided during this program year due to the program’s inability to secure a licensed driver. The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. Summary of Law posted was dated 2023. G.S. 110-102 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Two (2) staff members have not been linked to the provider ABCMS portal. G.S. 110-90.2 & .2703(r) 1826 Substitutes and volunteers counted in ratio were not informed of the center's EPR Plan and its location. Documentation of this notice was not maintained on file or in a file designated for emergency preparedness and response plan documents. The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. .0607(g) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. The substitute file did not have a TB form in the file to review during today’s visit. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: EPR Item # 1826 The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. You stated that the administrator is in the hospital. PDP Item #1232 There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. Summary of Law Item #115 Summary of Law posted was dated 2023. A current summary of law 2025 was left for the provider and corrected during the visit. TB Item #1890 The substitute file did not have a TB form in the file to review during today’s visit. Health Questionnaire & Emergency Information Item #1958 The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. ABCMS Item # 1805 Two (2) staff members have not been linked to the provider ABCMS portal. New and terminated staff notification requirement As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 4/3/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: bridget.owen@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bridget Owen Po Box 114 Rosman, NC 28772 Please call me at 828-530-2424 or email bridget.owen@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the expired emergency medication albuterol sulfate inhaler to be sent home and to have the parents send in a current albuterol sulfate inhaler. We discussed the volunteer and substitute file checklist and a copy of each were left on file for the provider. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at bridget.owen@dhhs.nc.gov or 828-530-2424, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0514 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: BRIDGET OWEN Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 15 Completed Date: 3/20/2026 Age: From 3 To 5 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Bridget Owen, Child Care Consultant and also signed by Patricia Clayton, Family Advocate, during the visit. An electronic signed copy of the visit summary was left on-site to you. Ms. Clayton stated that Evelyn Cody, Administrator, is in the hospital. Today, Ms. Clayton, Family Advocate, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99%) percentage as of 3/19/2026 The North Carolina Secretary of State website was viewed prior to today’s visit and the incorporated, Four-Square Community Action, Inc. is current/active as of 3/20/2026. Permit type – Five Star Center License Special Services/Restrictions – Daytime care; Meets enhanced space; and Meets Reduced Ratios. The last annual compliance visit was conducted on 4/4/2025 The last fire drill was practiced on 2/25/2026 The last shelter-in-place drill was practiced on 1/7/2026 The last playground inspection was documented on 2/25/2026 The last fire inspection was approved on 1/06/2026 The last sanitation inspection was conducted on 03/18/2025 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 08/16/2023 without hazards. Lead paint and asbestos testing was completed on 04/08/2025. Incident log was monitored. EPR was monitored during today’s visit and is current 1/12/2026 The playground was monitored. No safety hazards were observed during today’s visit. Activity plan was posted and current. Emergency Medication was reviewed for two (2) children. One (1) Albuterol sulfate inhaler expired on 10/2025. Two (2) children’s files were monitored during today’s visit. One (1) existing staff file, one (1) substitute file, and one (1) volunteer file were monitored during today’s visit. Upon arrival, I introduced my presence to the Administrator. I observed a group of fifteen (15) children, three- to five-years of age, engaged in center play activities. Materials provided included the sand and water table, and all interest areas were open and available. Supervision was adequate, and teacher-child interactions were positive and engaging. Lunch was observed and consisted of fish sticks, hush puppies, carrots, sliced apples, and milk and reflected the menu. File Review: The Staff and Training Worksheet was submitted prior to today’s visit. There were four (4) staff members listed. The ABCMS system was reviewed in advance. two (2) staff member has not been linked to Hayesville Head Start ABCMS provider portal. QRIS modernization discussion: Based on today’s conversation and the Accreditation and Head Start Pathway application that completed by Susan Freeman, Head Start Director, the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway and staff/child ratio chart. The facility has submitted a rated license application to meet the Head Start Accreditation pathway option. Once the below violations have been corrected identifying the facility is in compliance with applicable child care requirements, the star license will be issued. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ Transportation is not being provided during this program year due to the program’s inability to secure a licensed driver. The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. Summary of Law posted was dated 2023. G.S. 110-102 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Two (2) staff members have not been linked to the provider ABCMS portal. G.S. 110-90.2 & .2703(r) 1826 Substitutes and volunteers counted in ratio were not informed of the center's EPR Plan and its location. Documentation of this notice was not maintained on file or in a file designated for emergency preparedness and response plan documents. The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. .0607(g) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. The substitute file did not have a TB form in the file to review during today’s visit. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: EPR Item # 1826 The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. You stated that the administrator is in the hospital. PDP Item #1232 There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. Summary of Law Item #115 Summary of Law posted was dated 2023. A current summary of law 2025 was left for the provider and corrected during the visit. TB Item #1890 The substitute file did not have a TB form in the file to review during today’s visit. Health Questionnaire & Emergency Information Item #1958 The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. ABCMS Item # 1805 Two (2) staff members have not been linked to the provider ABCMS portal. New and terminated staff notification requirement As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 4/3/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: bridget.owen@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bridget Owen Po Box 114 Rosman, NC 28772 Please call me at 828-530-2424 or email bridget.owen@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the expired emergency medication albuterol sulfate inhaler to be sent home and to have the parents send in a current albuterol sulfate inhaler. We discussed the volunteer and substitute file checklist and a copy of each were left on file for the provider. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at bridget.owen@dhhs.nc.gov or 828-530-2424, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0701 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: BRIDGET OWEN Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 15 Completed Date: 3/20/2026 Age: From 3 To 5 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Bridget Owen, Child Care Consultant and also signed by Patricia Clayton, Family Advocate, during the visit. An electronic signed copy of the visit summary was left on-site to you. Ms. Clayton stated that Evelyn Cody, Administrator, is in the hospital. Today, Ms. Clayton, Family Advocate, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99%) percentage as of 3/19/2026 The North Carolina Secretary of State website was viewed prior to today’s visit and the incorporated, Four-Square Community Action, Inc. is current/active as of 3/20/2026. Permit type – Five Star Center License Special Services/Restrictions – Daytime care; Meets enhanced space; and Meets Reduced Ratios. The last annual compliance visit was conducted on 4/4/2025 The last fire drill was practiced on 2/25/2026 The last shelter-in-place drill was practiced on 1/7/2026 The last playground inspection was documented on 2/25/2026 The last fire inspection was approved on 1/06/2026 The last sanitation inspection was conducted on 03/18/2025 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 08/16/2023 without hazards. Lead paint and asbestos testing was completed on 04/08/2025. Incident log was monitored. EPR was monitored during today’s visit and is current 1/12/2026 The playground was monitored. No safety hazards were observed during today’s visit. Activity plan was posted and current. Emergency Medication was reviewed for two (2) children. One (1) Albuterol sulfate inhaler expired on 10/2025. Two (2) children’s files were monitored during today’s visit. One (1) existing staff file, one (1) substitute file, and one (1) volunteer file were monitored during today’s visit. Upon arrival, I introduced my presence to the Administrator. I observed a group of fifteen (15) children, three- to five-years of age, engaged in center play activities. Materials provided included the sand and water table, and all interest areas were open and available. Supervision was adequate, and teacher-child interactions were positive and engaging. Lunch was observed and consisted of fish sticks, hush puppies, carrots, sliced apples, and milk and reflected the menu. File Review: The Staff and Training Worksheet was submitted prior to today’s visit. There were four (4) staff members listed. The ABCMS system was reviewed in advance. two (2) staff member has not been linked to Hayesville Head Start ABCMS provider portal. QRIS modernization discussion: Based on today’s conversation and the Accreditation and Head Start Pathway application that completed by Susan Freeman, Head Start Director, the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway and staff/child ratio chart. The facility has submitted a rated license application to meet the Head Start Accreditation pathway option. Once the below violations have been corrected identifying the facility is in compliance with applicable child care requirements, the star license will be issued. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ Transportation is not being provided during this program year due to the program’s inability to secure a licensed driver. The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. Summary of Law posted was dated 2023. G.S. 110-102 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Two (2) staff members have not been linked to the provider ABCMS portal. G.S. 110-90.2 & .2703(r) 1826 Substitutes and volunteers counted in ratio were not informed of the center's EPR Plan and its location. Documentation of this notice was not maintained on file or in a file designated for emergency preparedness and response plan documents. The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. .0607(g) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. The substitute file did not have a TB form in the file to review during today’s visit. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: EPR Item # 1826 The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. You stated that the administrator is in the hospital. PDP Item #1232 There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. Summary of Law Item #115 Summary of Law posted was dated 2023. A current summary of law 2025 was left for the provider and corrected during the visit. TB Item #1890 The substitute file did not have a TB form in the file to review during today’s visit. Health Questionnaire & Emergency Information Item #1958 The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. ABCMS Item # 1805 Two (2) staff members have not been linked to the provider ABCMS portal. New and terminated staff notification requirement As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 4/3/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: bridget.owen@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bridget Owen Po Box 114 Rosman, NC 28772 Please call me at 828-530-2424 or email bridget.owen@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the expired emergency medication albuterol sulfate inhaler to be sent home and to have the parents send in a current albuterol sulfate inhaler. We discussed the volunteer and substitute file checklist and a copy of each were left on file for the provider. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at bridget.owen@dhhs.nc.gov or 828-530-2424, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1102 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: BRIDGET OWEN Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 15 Completed Date: 3/20/2026 Age: From 3 To 5 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Bridget Owen, Child Care Consultant and also signed by Patricia Clayton, Family Advocate, during the visit. An electronic signed copy of the visit summary was left on-site to you. Ms. Clayton stated that Evelyn Cody, Administrator, is in the hospital. Today, Ms. Clayton, Family Advocate, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99%) percentage as of 3/19/2026 The North Carolina Secretary of State website was viewed prior to today’s visit and the incorporated, Four-Square Community Action, Inc. is current/active as of 3/20/2026. Permit type – Five Star Center License Special Services/Restrictions – Daytime care; Meets enhanced space; and Meets Reduced Ratios. The last annual compliance visit was conducted on 4/4/2025 The last fire drill was practiced on 2/25/2026 The last shelter-in-place drill was practiced on 1/7/2026 The last playground inspection was documented on 2/25/2026 The last fire inspection was approved on 1/06/2026 The last sanitation inspection was conducted on 03/18/2025 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 08/16/2023 without hazards. Lead paint and asbestos testing was completed on 04/08/2025. Incident log was monitored. EPR was monitored during today’s visit and is current 1/12/2026 The playground was monitored. No safety hazards were observed during today’s visit. Activity plan was posted and current. Emergency Medication was reviewed for two (2) children. One (1) Albuterol sulfate inhaler expired on 10/2025. Two (2) children’s files were monitored during today’s visit. One (1) existing staff file, one (1) substitute file, and one (1) volunteer file were monitored during today’s visit. Upon arrival, I introduced my presence to the Administrator. I observed a group of fifteen (15) children, three- to five-years of age, engaged in center play activities. Materials provided included the sand and water table, and all interest areas were open and available. Supervision was adequate, and teacher-child interactions were positive and engaging. Lunch was observed and consisted of fish sticks, hush puppies, carrots, sliced apples, and milk and reflected the menu. File Review: The Staff and Training Worksheet was submitted prior to today’s visit. There were four (4) staff members listed. The ABCMS system was reviewed in advance. two (2) staff member has not been linked to Hayesville Head Start ABCMS provider portal. QRIS modernization discussion: Based on today’s conversation and the Accreditation and Head Start Pathway application that completed by Susan Freeman, Head Start Director, the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway and staff/child ratio chart. The facility has submitted a rated license application to meet the Head Start Accreditation pathway option. Once the below violations have been corrected identifying the facility is in compliance with applicable child care requirements, the star license will be issued. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ Transportation is not being provided during this program year due to the program’s inability to secure a licensed driver. The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. Summary of Law posted was dated 2023. G.S. 110-102 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Two (2) staff members have not been linked to the provider ABCMS portal. G.S. 110-90.2 & .2703(r) 1826 Substitutes and volunteers counted in ratio were not informed of the center's EPR Plan and its location. Documentation of this notice was not maintained on file or in a file designated for emergency preparedness and response plan documents. The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. .0607(g) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. The substitute file did not have a TB form in the file to review during today’s visit. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: EPR Item # 1826 The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. You stated that the administrator is in the hospital. PDP Item #1232 There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. Summary of Law Item #115 Summary of Law posted was dated 2023. A current summary of law 2025 was left for the provider and corrected during the visit. TB Item #1890 The substitute file did not have a TB form in the file to review during today’s visit. Health Questionnaire & Emergency Information Item #1958 The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. ABCMS Item # 1805 Two (2) staff members have not been linked to the provider ABCMS portal. New and terminated staff notification requirement As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 4/3/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: bridget.owen@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bridget Owen Po Box 114 Rosman, NC 28772 Please call me at 828-530-2424 or email bridget.owen@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the expired emergency medication albuterol sulfate inhaler to be sent home and to have the parents send in a current albuterol sulfate inhaler. We discussed the volunteer and substitute file checklist and a copy of each were left on file for the provider. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at bridget.owen@dhhs.nc.gov or 828-530-2424, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1703 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: BRIDGET OWEN Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 15 Completed Date: 3/20/2026 Age: From 3 To 5 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Bridget Owen, Child Care Consultant and also signed by Patricia Clayton, Family Advocate, during the visit. An electronic signed copy of the visit summary was left on-site to you. Ms. Clayton stated that Evelyn Cody, Administrator, is in the hospital. Today, Ms. Clayton, Family Advocate, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99%) percentage as of 3/19/2026 The North Carolina Secretary of State website was viewed prior to today’s visit and the incorporated, Four-Square Community Action, Inc. is current/active as of 3/20/2026. Permit type – Five Star Center License Special Services/Restrictions – Daytime care; Meets enhanced space; and Meets Reduced Ratios. The last annual compliance visit was conducted on 4/4/2025 The last fire drill was practiced on 2/25/2026 The last shelter-in-place drill was practiced on 1/7/2026 The last playground inspection was documented on 2/25/2026 The last fire inspection was approved on 1/06/2026 The last sanitation inspection was conducted on 03/18/2025 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 08/16/2023 without hazards. Lead paint and asbestos testing was completed on 04/08/2025. Incident log was monitored. EPR was monitored during today’s visit and is current 1/12/2026 The playground was monitored. No safety hazards were observed during today’s visit. Activity plan was posted and current. Emergency Medication was reviewed for two (2) children. One (1) Albuterol sulfate inhaler expired on 10/2025. Two (2) children’s files were monitored during today’s visit. One (1) existing staff file, one (1) substitute file, and one (1) volunteer file were monitored during today’s visit. Upon arrival, I introduced my presence to the Administrator. I observed a group of fifteen (15) children, three- to five-years of age, engaged in center play activities. Materials provided included the sand and water table, and all interest areas were open and available. Supervision was adequate, and teacher-child interactions were positive and engaging. Lunch was observed and consisted of fish sticks, hush puppies, carrots, sliced apples, and milk and reflected the menu. File Review: The Staff and Training Worksheet was submitted prior to today’s visit. There were four (4) staff members listed. The ABCMS system was reviewed in advance. two (2) staff member has not been linked to Hayesville Head Start ABCMS provider portal. QRIS modernization discussion: Based on today’s conversation and the Accreditation and Head Start Pathway application that completed by Susan Freeman, Head Start Director, the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway and staff/child ratio chart. The facility has submitted a rated license application to meet the Head Start Accreditation pathway option. Once the below violations have been corrected identifying the facility is in compliance with applicable child care requirements, the star license will be issued. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ Transportation is not being provided during this program year due to the program’s inability to secure a licensed driver. The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. Summary of Law posted was dated 2023. G.S. 110-102 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Two (2) staff members have not been linked to the provider ABCMS portal. G.S. 110-90.2 & .2703(r) 1826 Substitutes and volunteers counted in ratio were not informed of the center's EPR Plan and its location. Documentation of this notice was not maintained on file or in a file designated for emergency preparedness and response plan documents. The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. .0607(g) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. The substitute file did not have a TB form in the file to review during today’s visit. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: EPR Item # 1826 The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. You stated that the administrator is in the hospital. PDP Item #1232 There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. Summary of Law Item #115 Summary of Law posted was dated 2023. A current summary of law 2025 was left for the provider and corrected during the visit. TB Item #1890 The substitute file did not have a TB form in the file to review during today’s visit. Health Questionnaire & Emergency Information Item #1958 The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. ABCMS Item # 1805 Two (2) staff members have not been linked to the provider ABCMS portal. New and terminated staff notification requirement As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 4/3/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: bridget.owen@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bridget Owen Po Box 114 Rosman, NC 28772 Please call me at 828-530-2424 or email bridget.owen@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the expired emergency medication albuterol sulfate inhaler to be sent home and to have the parents send in a current albuterol sulfate inhaler. We discussed the volunteer and substitute file checklist and a copy of each were left on file for the provider. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at bridget.owen@dhhs.nc.gov or 828-530-2424, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .3222 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: BRIDGET OWEN Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 15 Completed Date: 3/20/2026 Age: From 3 To 5 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Bridget Owen, Child Care Consultant and also signed by Patricia Clayton, Family Advocate, during the visit. An electronic signed copy of the visit summary was left on-site to you. Ms. Clayton stated that Evelyn Cody, Administrator, is in the hospital. Today, Ms. Clayton, Family Advocate, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99%) percentage as of 3/19/2026 The North Carolina Secretary of State website was viewed prior to today’s visit and the incorporated, Four-Square Community Action, Inc. is current/active as of 3/20/2026. Permit type – Five Star Center License Special Services/Restrictions – Daytime care; Meets enhanced space; and Meets Reduced Ratios. The last annual compliance visit was conducted on 4/4/2025 The last fire drill was practiced on 2/25/2026 The last shelter-in-place drill was practiced on 1/7/2026 The last playground inspection was documented on 2/25/2026 The last fire inspection was approved on 1/06/2026 The last sanitation inspection was conducted on 03/18/2025 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 08/16/2023 without hazards. Lead paint and asbestos testing was completed on 04/08/2025. Incident log was monitored. EPR was monitored during today’s visit and is current 1/12/2026 The playground was monitored. No safety hazards were observed during today’s visit. Activity plan was posted and current. Emergency Medication was reviewed for two (2) children. One (1) Albuterol sulfate inhaler expired on 10/2025. Two (2) children’s files were monitored during today’s visit. One (1) existing staff file, one (1) substitute file, and one (1) volunteer file were monitored during today’s visit. Upon arrival, I introduced my presence to the Administrator. I observed a group of fifteen (15) children, three- to five-years of age, engaged in center play activities. Materials provided included the sand and water table, and all interest areas were open and available. Supervision was adequate, and teacher-child interactions were positive and engaging. Lunch was observed and consisted of fish sticks, hush puppies, carrots, sliced apples, and milk and reflected the menu. File Review: The Staff and Training Worksheet was submitted prior to today’s visit. There were four (4) staff members listed. The ABCMS system was reviewed in advance. two (2) staff member has not been linked to Hayesville Head Start ABCMS provider portal. QRIS modernization discussion: Based on today’s conversation and the Accreditation and Head Start Pathway application that completed by Susan Freeman, Head Start Director, the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway and staff/child ratio chart. The facility has submitted a rated license application to meet the Head Start Accreditation pathway option. Once the below violations have been corrected identifying the facility is in compliance with applicable child care requirements, the star license will be issued. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ Transportation is not being provided during this program year due to the program’s inability to secure a licensed driver. The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. Summary of Law posted was dated 2023. G.S. 110-102 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Two (2) staff members have not been linked to the provider ABCMS portal. G.S. 110-90.2 & .2703(r) 1826 Substitutes and volunteers counted in ratio were not informed of the center's EPR Plan and its location. Documentation of this notice was not maintained on file or in a file designated for emergency preparedness and response plan documents. The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. .0607(g) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. The substitute file did not have a TB form in the file to review during today’s visit. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: EPR Item # 1826 The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. You stated that the administrator is in the hospital. PDP Item #1232 There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. Summary of Law Item #115 Summary of Law posted was dated 2023. A current summary of law 2025 was left for the provider and corrected during the visit. TB Item #1890 The substitute file did not have a TB form in the file to review during today’s visit. Health Questionnaire & Emergency Information Item #1958 The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. ABCMS Item # 1805 Two (2) staff members have not been linked to the provider ABCMS portal. New and terminated staff notification requirement As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 4/3/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: bridget.owen@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bridget Owen Po Box 114 Rosman, NC 28772 Please call me at 828-530-2424 or email bridget.owen@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the expired emergency medication albuterol sulfate inhaler to be sent home and to have the parents send in a current albuterol sulfate inhaler. We discussed the volunteer and substitute file checklist and a copy of each were left on file for the provider. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at bridget.owen@dhhs.nc.gov or 828-530-2424, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-102 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: BRIDGET OWEN Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 15 Completed Date: 3/20/2026 Age: From 3 To 5 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Bridget Owen, Child Care Consultant and also signed by Patricia Clayton, Family Advocate, during the visit. An electronic signed copy of the visit summary was left on-site to you. Ms. Clayton stated that Evelyn Cody, Administrator, is in the hospital. Today, Ms. Clayton, Family Advocate, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99%) percentage as of 3/19/2026 The North Carolina Secretary of State website was viewed prior to today’s visit and the incorporated, Four-Square Community Action, Inc. is current/active as of 3/20/2026. Permit type – Five Star Center License Special Services/Restrictions – Daytime care; Meets enhanced space; and Meets Reduced Ratios. The last annual compliance visit was conducted on 4/4/2025 The last fire drill was practiced on 2/25/2026 The last shelter-in-place drill was practiced on 1/7/2026 The last playground inspection was documented on 2/25/2026 The last fire inspection was approved on 1/06/2026 The last sanitation inspection was conducted on 03/18/2025 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 08/16/2023 without hazards. Lead paint and asbestos testing was completed on 04/08/2025. Incident log was monitored. EPR was monitored during today’s visit and is current 1/12/2026 The playground was monitored. No safety hazards were observed during today’s visit. Activity plan was posted and current. Emergency Medication was reviewed for two (2) children. One (1) Albuterol sulfate inhaler expired on 10/2025. Two (2) children’s files were monitored during today’s visit. One (1) existing staff file, one (1) substitute file, and one (1) volunteer file were monitored during today’s visit. Upon arrival, I introduced my presence to the Administrator. I observed a group of fifteen (15) children, three- to five-years of age, engaged in center play activities. Materials provided included the sand and water table, and all interest areas were open and available. Supervision was adequate, and teacher-child interactions were positive and engaging. Lunch was observed and consisted of fish sticks, hush puppies, carrots, sliced apples, and milk and reflected the menu. File Review: The Staff and Training Worksheet was submitted prior to today’s visit. There were four (4) staff members listed. The ABCMS system was reviewed in advance. two (2) staff member has not been linked to Hayesville Head Start ABCMS provider portal. QRIS modernization discussion: Based on today’s conversation and the Accreditation and Head Start Pathway application that completed by Susan Freeman, Head Start Director, the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway and staff/child ratio chart. The facility has submitted a rated license application to meet the Head Start Accreditation pathway option. Once the below violations have been corrected identifying the facility is in compliance with applicable child care requirements, the star license will be issued. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ Transportation is not being provided during this program year due to the program’s inability to secure a licensed driver. The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. Summary of Law posted was dated 2023. G.S. 110-102 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Two (2) staff members have not been linked to the provider ABCMS portal. G.S. 110-90.2 & .2703(r) 1826 Substitutes and volunteers counted in ratio were not informed of the center's EPR Plan and its location. Documentation of this notice was not maintained on file or in a file designated for emergency preparedness and response plan documents. The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. .0607(g) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. The substitute file did not have a TB form in the file to review during today’s visit. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: EPR Item # 1826 The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. You stated that the administrator is in the hospital. PDP Item #1232 There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. Summary of Law Item #115 Summary of Law posted was dated 2023. A current summary of law 2025 was left for the provider and corrected during the visit. TB Item #1890 The substitute file did not have a TB form in the file to review during today’s visit. Health Questionnaire & Emergency Information Item #1958 The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. ABCMS Item # 1805 Two (2) staff members have not been linked to the provider ABCMS portal. New and terminated staff notification requirement As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 4/3/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: bridget.owen@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bridget Owen Po Box 114 Rosman, NC 28772 Please call me at 828-530-2424 or email bridget.owen@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the expired emergency medication albuterol sulfate inhaler to be sent home and to have the parents send in a current albuterol sulfate inhaler. We discussed the volunteer and substitute file checklist and a copy of each were left on file for the provider. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at bridget.owen@dhhs.nc.gov or 828-530-2424, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: BRIDGET OWEN Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 15 Completed Date: 3/20/2026 Age: From 3 To 5 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Bridget Owen, Child Care Consultant and also signed by Patricia Clayton, Family Advocate, during the visit. An electronic signed copy of the visit summary was left on-site to you. Ms. Clayton stated that Evelyn Cody, Administrator, is in the hospital. Today, Ms. Clayton, Family Advocate, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99%) percentage as of 3/19/2026 The North Carolina Secretary of State website was viewed prior to today’s visit and the incorporated, Four-Square Community Action, Inc. is current/active as of 3/20/2026. Permit type – Five Star Center License Special Services/Restrictions – Daytime care; Meets enhanced space; and Meets Reduced Ratios. The last annual compliance visit was conducted on 4/4/2025 The last fire drill was practiced on 2/25/2026 The last shelter-in-place drill was practiced on 1/7/2026 The last playground inspection was documented on 2/25/2026 The last fire inspection was approved on 1/06/2026 The last sanitation inspection was conducted on 03/18/2025 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 08/16/2023 without hazards. Lead paint and asbestos testing was completed on 04/08/2025. Incident log was monitored. EPR was monitored during today’s visit and is current 1/12/2026 The playground was monitored. No safety hazards were observed during today’s visit. Activity plan was posted and current. Emergency Medication was reviewed for two (2) children. One (1) Albuterol sulfate inhaler expired on 10/2025. Two (2) children’s files were monitored during today’s visit. One (1) existing staff file, one (1) substitute file, and one (1) volunteer file were monitored during today’s visit. Upon arrival, I introduced my presence to the Administrator. I observed a group of fifteen (15) children, three- to five-years of age, engaged in center play activities. Materials provided included the sand and water table, and all interest areas were open and available. Supervision was adequate, and teacher-child interactions were positive and engaging. Lunch was observed and consisted of fish sticks, hush puppies, carrots, sliced apples, and milk and reflected the menu. File Review: The Staff and Training Worksheet was submitted prior to today’s visit. There were four (4) staff members listed. The ABCMS system was reviewed in advance. two (2) staff member has not been linked to Hayesville Head Start ABCMS provider portal. QRIS modernization discussion: Based on today’s conversation and the Accreditation and Head Start Pathway application that completed by Susan Freeman, Head Start Director, the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway and staff/child ratio chart. The facility has submitted a rated license application to meet the Head Start Accreditation pathway option. Once the below violations have been corrected identifying the facility is in compliance with applicable child care requirements, the star license will be issued. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ Transportation is not being provided during this program year due to the program’s inability to secure a licensed driver. The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. Summary of Law posted was dated 2023. G.S. 110-102 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Two (2) staff members have not been linked to the provider ABCMS portal. G.S. 110-90.2 & .2703(r) 1826 Substitutes and volunteers counted in ratio were not informed of the center's EPR Plan and its location. Documentation of this notice was not maintained on file or in a file designated for emergency preparedness and response plan documents. The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. .0607(g) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. The substitute file did not have a TB form in the file to review during today’s visit. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: EPR Item # 1826 The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. You stated that the administrator is in the hospital. PDP Item #1232 There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. Summary of Law Item #115 Summary of Law posted was dated 2023. A current summary of law 2025 was left for the provider and corrected during the visit. TB Item #1890 The substitute file did not have a TB form in the file to review during today’s visit. Health Questionnaire & Emergency Information Item #1958 The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. ABCMS Item # 1805 Two (2) staff members have not been linked to the provider ABCMS portal. New and terminated staff notification requirement As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 4/3/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: bridget.owen@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bridget Owen Po Box 114 Rosman, NC 28772 Please call me at 828-530-2424 or email bridget.owen@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the expired emergency medication albuterol sulfate inhaler to be sent home and to have the parents send in a current albuterol sulfate inhaler. We discussed the volunteer and substitute file checklist and a copy of each were left on file for the provider. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at bridget.owen@dhhs.nc.gov or 828-530-2424, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: BRIDGET OWEN Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 15 Completed Date: 3/20/2026 Age: From 3 To 5 Total Minutes: 190 Time In: 09:50 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Bridget Owen, Child Care Consultant and also signed by Patricia Clayton, Family Advocate, during the visit. An electronic signed copy of the visit summary was left on-site to you. Ms. Clayton stated that Evelyn Cody, Administrator, is in the hospital. Today, Ms. Clayton, Family Advocate, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-nine (99%) percentage as of 3/19/2026 The North Carolina Secretary of State website was viewed prior to today’s visit and the incorporated, Four-Square Community Action, Inc. is current/active as of 3/20/2026. Permit type – Five Star Center License Special Services/Restrictions – Daytime care; Meets enhanced space; and Meets Reduced Ratios. The last annual compliance visit was conducted on 4/4/2025 The last fire drill was practiced on 2/25/2026 The last shelter-in-place drill was practiced on 1/7/2026 The last playground inspection was documented on 2/25/2026 The last fire inspection was approved on 1/06/2026 The last sanitation inspection was conducted on 03/18/2025 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Lead water testing was completed on 08/16/2023 without hazards. Lead paint and asbestos testing was completed on 04/08/2025. Incident log was monitored. EPR was monitored during today’s visit and is current 1/12/2026 The playground was monitored. No safety hazards were observed during today’s visit. Activity plan was posted and current. Emergency Medication was reviewed for two (2) children. One (1) Albuterol sulfate inhaler expired on 10/2025. Two (2) children’s files were monitored during today’s visit. One (1) existing staff file, one (1) substitute file, and one (1) volunteer file were monitored during today’s visit. Upon arrival, I introduced my presence to the Administrator. I observed a group of fifteen (15) children, three- to five-years of age, engaged in center play activities. Materials provided included the sand and water table, and all interest areas were open and available. Supervision was adequate, and teacher-child interactions were positive and engaging. Lunch was observed and consisted of fish sticks, hush puppies, carrots, sliced apples, and milk and reflected the menu. File Review: The Staff and Training Worksheet was submitted prior to today’s visit. There were four (4) staff members listed. The ABCMS system was reviewed in advance. two (2) staff member has not been linked to Hayesville Head Start ABCMS provider portal. QRIS modernization discussion: Based on today’s conversation and the Accreditation and Head Start Pathway application that completed by Susan Freeman, Head Start Director, the facility will pursue Accreditation and Head Start Pathway. We reviewed Accreditation and Head Start Pathway and staff/child ratio chart. The facility has submitted a rated license application to meet the Head Start Accreditation pathway option. Once the below violations have been corrected identifying the facility is in compliance with applicable child care requirements, the star license will be issued. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ Transportation is not being provided during this program year due to the program’s inability to secure a licensed driver. The following violations were documented during today’s visit: Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. Summary of Law posted was dated 2023. G.S. 110-102 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. 10A NCAC 09 .0514(f) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Two (2) staff members have not been linked to the provider ABCMS portal. G.S. 110-90.2 & .2703(r) 1826 Substitutes and volunteers counted in ratio were not informed of the center's EPR Plan and its location. Documentation of this notice was not maintained on file or in a file designated for emergency preparedness and response plan documents. The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. .0607(g) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. The substitute file did not have a TB form in the file to review during today’s visit. .0701(d) 1958 Substitute providers and volunteers did not have a health questionnaire on or before the first day of work and annually thereafter. The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: EPR Item # 1826 The EPR was not reviewed with the volunteer or the substitute. A Volunteer file and substitute file checklist was left for the provider to review. You stated that the administrator is in the hospital. PDP Item #1232 There was not a professional development plan on file to review for the substitute present today with a start date of 10/5/2024. Summary of Law Item #115 Summary of Law posted was dated 2023. A current summary of law 2025 was left for the provider and corrected during the visit. TB Item #1890 The substitute file did not have a TB form in the file to review during today’s visit. Health Questionnaire & Emergency Information Item #1958 The substitute present during today’s visit did not have complete health questionnaire and emergency information on file to review. The health questionnaire contains a signature and date, but missing address, email, phone number, and director’s signature and date. The emergency information had a name and date but missing other pertinent information: missing address, phone number, email, who to be contacted in case of emergency, and no choice of health care provider. ABCMS Item # 1805 Two (2) staff members have not been linked to the provider ABCMS portal. New and terminated staff notification requirement As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 4/3/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: bridget.owen@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bridget Owen Po Box 114 Rosman, NC 28772 Please call me at 828-530-2424 or email bridget.owen@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed the expired emergency medication albuterol sulfate inhaler to be sent home and to have the parents send in a current albuterol sulfate inhaler. We discussed the volunteer and substitute file checklist and a copy of each were left on file for the provider. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at bridget.owen@dhhs.nc.gov or 828-530-2424, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0304 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/4/2025 Number Present: 11 Completed Date: 4/4/2025 Age: From 3 To 5 Total Minutes: 180 Time In: 10:45 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit Annual Compliance with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four (94) percentage as of 4/4/25. Permit type – Five Star Special Services/Restrictions – Daytime: Meets reduced ratios: Meets enhanced space. The last annual compliance visit was conducted on 4/29/24. The last fire drill was practiced on 3/21/25. The last shelter-in-place drill was practiced on 3/21/25. The last playground inspection was documented on 3/27/25. The last fire inspection was approved on 1/23/25. The last sanitation inspection was conducted on 3/3/25 with two (2) demerits for a approved classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities. One (1) teacher was letting children have open paint time. Three (3) children playing with blocks and pretending they were microphones while singing. Children were observed eating a healthy lunch and then transitioning to outside gross motor play. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ . The program does not provide transportation at this time. The following violations were documented during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One(1) Employee did not have a Medical report on file. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: Item 1032 Each staff member did not have the required medical report on file .0701(a) Achieving Compliance: 4/16/25. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 4/16/25 Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Bonnie@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bonnie Mathis 10 Ravenwood Ln Horse Shoe , NC 28742 Please call me at 828-782-0854, or email, bonnie.mathis@dhhs.nc.gov. if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical assistance was provided as follows: You will let the division know when you have a bus driver and begin to transport the kids again. All paperwork for the bus being maintained and up to date. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.273-4569, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0701 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/4/2025 Number Present: 11 Completed Date: 4/4/2025 Age: From 3 To 5 Total Minutes: 180 Time In: 10:45 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit Annual Compliance with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four (94) percentage as of 4/4/25. Permit type – Five Star Special Services/Restrictions – Daytime: Meets reduced ratios: Meets enhanced space. The last annual compliance visit was conducted on 4/29/24. The last fire drill was practiced on 3/21/25. The last shelter-in-place drill was practiced on 3/21/25. The last playground inspection was documented on 3/27/25. The last fire inspection was approved on 1/23/25. The last sanitation inspection was conducted on 3/3/25 with two (2) demerits for a approved classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities. One (1) teacher was letting children have open paint time. Three (3) children playing with blocks and pretending they were microphones while singing. Children were observed eating a healthy lunch and then transitioning to outside gross motor play. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ . The program does not provide transportation at this time. The following violations were documented during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One(1) Employee did not have a Medical report on file. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: Item 1032 Each staff member did not have the required medical report on file .0701(a) Achieving Compliance: 4/16/25. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 4/16/25 Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Bonnie@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bonnie Mathis 10 Ravenwood Ln Horse Shoe , NC 28742 Please call me at 828-782-0854, or email, bonnie.mathis@dhhs.nc.gov. if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical assistance was provided as follows: You will let the division know when you have a bus driver and begin to transport the kids again. All paperwork for the bus being maintained and up to date. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.273-4569, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1102 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/4/2025 Number Present: 11 Completed Date: 4/4/2025 Age: From 3 To 5 Total Minutes: 180 Time In: 10:45 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit Annual Compliance with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four (94) percentage as of 4/4/25. Permit type – Five Star Special Services/Restrictions – Daytime: Meets reduced ratios: Meets enhanced space. The last annual compliance visit was conducted on 4/29/24. The last fire drill was practiced on 3/21/25. The last shelter-in-place drill was practiced on 3/21/25. The last playground inspection was documented on 3/27/25. The last fire inspection was approved on 1/23/25. The last sanitation inspection was conducted on 3/3/25 with two (2) demerits for a approved classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities. One (1) teacher was letting children have open paint time. Three (3) children playing with blocks and pretending they were microphones while singing. Children were observed eating a healthy lunch and then transitioning to outside gross motor play. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ . The program does not provide transportation at this time. The following violations were documented during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One(1) Employee did not have a Medical report on file. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: Item 1032 Each staff member did not have the required medical report on file .0701(a) Achieving Compliance: 4/16/25. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 4/16/25 Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Bonnie@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bonnie Mathis 10 Ravenwood Ln Horse Shoe , NC 28742 Please call me at 828-782-0854, or email, bonnie.mathis@dhhs.nc.gov. if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical assistance was provided as follows: You will let the division know when you have a bus driver and begin to transport the kids again. All paperwork for the bus being maintained and up to date. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.273-4569, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1703 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/4/2025 Number Present: 11 Completed Date: 4/4/2025 Age: From 3 To 5 Total Minutes: 180 Time In: 10:45 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit Annual Compliance with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four (94) percentage as of 4/4/25. Permit type – Five Star Special Services/Restrictions – Daytime: Meets reduced ratios: Meets enhanced space. The last annual compliance visit was conducted on 4/29/24. The last fire drill was practiced on 3/21/25. The last shelter-in-place drill was practiced on 3/21/25. The last playground inspection was documented on 3/27/25. The last fire inspection was approved on 1/23/25. The last sanitation inspection was conducted on 3/3/25 with two (2) demerits for a approved classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities. One (1) teacher was letting children have open paint time. Three (3) children playing with blocks and pretending they were microphones while singing. Children were observed eating a healthy lunch and then transitioning to outside gross motor play. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ . The program does not provide transportation at this time. The following violations were documented during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One(1) Employee did not have a Medical report on file. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: Item 1032 Each staff member did not have the required medical report on file .0701(a) Achieving Compliance: 4/16/25. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 4/16/25 Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Bonnie@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bonnie Mathis 10 Ravenwood Ln Horse Shoe , NC 28742 Please call me at 828-782-0854, or email, bonnie.mathis@dhhs.nc.gov. if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical assistance was provided as follows: You will let the division know when you have a bus driver and begin to transport the kids again. All paperwork for the bus being maintained and up to date. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.273-4569, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2830 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/4/2025 Number Present: 11 Completed Date: 4/4/2025 Age: From 3 To 5 Total Minutes: 180 Time In: 10:45 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit Annual Compliance with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four (94) percentage as of 4/4/25. Permit type – Five Star Special Services/Restrictions – Daytime: Meets reduced ratios: Meets enhanced space. The last annual compliance visit was conducted on 4/29/24. The last fire drill was practiced on 3/21/25. The last shelter-in-place drill was practiced on 3/21/25. The last playground inspection was documented on 3/27/25. The last fire inspection was approved on 1/23/25. The last sanitation inspection was conducted on 3/3/25 with two (2) demerits for a approved classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities. One (1) teacher was letting children have open paint time. Three (3) children playing with blocks and pretending they were microphones while singing. Children were observed eating a healthy lunch and then transitioning to outside gross motor play. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ . The program does not provide transportation at this time. The following violations were documented during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One(1) Employee did not have a Medical report on file. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: Item 1032 Each staff member did not have the required medical report on file .0701(a) Achieving Compliance: 4/16/25. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 4/16/25 Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Bonnie@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bonnie Mathis 10 Ravenwood Ln Horse Shoe , NC 28742 Please call me at 828-782-0854, or email, bonnie.mathis@dhhs.nc.gov. if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical assistance was provided as follows: You will let the division know when you have a bus driver and begin to transport the kids again. All paperwork for the bus being maintained and up to date. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.273-4569, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/4/2025 Number Present: 11 Completed Date: 4/4/2025 Age: From 3 To 5 Total Minutes: 180 Time In: 10:45 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit Annual Compliance with rated license assessment visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-four (94) percentage as of 4/4/25. Permit type – Five Star Special Services/Restrictions – Daytime: Meets reduced ratios: Meets enhanced space. The last annual compliance visit was conducted on 4/29/24. The last fire drill was practiced on 3/21/25. The last shelter-in-place drill was practiced on 3/21/25. The last playground inspection was documented on 3/27/25. The last fire inspection was approved on 1/23/25. The last sanitation inspection was conducted on 3/3/25 with two (2) demerits for a approved classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities. One (1) teacher was letting children have open paint time. Three (3) children playing with blocks and pretending they were microphones while singing. Children were observed eating a healthy lunch and then transitioning to outside gross motor play. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ . The program does not provide transportation at this time. The following violations were documented during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One(1) Employee did not have a Medical report on file. 10A NCAC 09 .0701(a) Technical assistance was provided as follows: Item 1032 Each staff member did not have the required medical report on file .0701(a) Achieving Compliance: 4/16/25. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 4/16/25 Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Bonnie@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Bonnie Mathis 10 Ravenwood Ln Horse Shoe , NC 28742 Please call me at 828-782-0854, or email, bonnie.mathis@dhhs.nc.gov. if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical assistance was provided as follows: You will let the division know when you have a bus driver and begin to transport the kids again. All paperwork for the bus being maintained and up to date. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.273-4569, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0304 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/29/2024 Number Present: 12 Completed Date: 4/29/2024 Age: From 3 To 5 Total Minutes: 225 Time In: 10:45 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit A computerized generated report of today’s visit was completed, reviewed with you, and signed by Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, during the visit an electronic signed copy of the visit summary was left on-site to you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-eight percentage as of 4/29/24. Permit type – Five Star License 11/4/19 Special Services/Restrictions – Daytime care only; meets reduced ratio; meets enhanced space. The last annual compliance visit was conducted on 5/15/23. The last fire drill was practiced on 4/15/24. The last shelter-in-place drill was practiced on 3/18/24. The last playground inspection was documented on The last fire inspection was approved on 1/22/24. The last sanitation inspection was conducted on 9/5/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities in their large inside play space. Children were observed going outside where they were engaged with gross motor play and riding bikes on the track. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The program does provide transportation. However, this year they have zero (0) children using the bus. I monitored one (1) vehicle today. The following violations were documented during today’s Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. .2820(b) Technical assistance was provided as follows: Item #0705 Equipment and furnishings were not sturdy, stable and free of hazards. Note: The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. 10A NCAC 09 .0601 SAFE ENVIRONMENT (a) A safe indoor and outdoor environment shall be provided for the children in care in accordance with rules in this Section. (b) All equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer’s instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All broken equipment or furnishings referenced in Paragraph (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. (e) Each child care center shall provide equipment and furnishings that are child-size or that can be adapted use by children. Chairs and tables shall be of appropriate height for the children who will be using them. Hazardous Item 840- All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. 15A NCAC 18A .2820 STORAGE (a) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Sidney.Mccrory@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Sidney McCrory 172 Streamwood Circle Waynesville NC 28786 Please call me at 828-550-7655, or email Sidney.McCrory@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed: You are having a visit from AMS to help with your Prep Year coming up starting on July 1, 2027. You have a new play structure that has been delivered and you are waiting for the metal structure to be removed and the new structure to be installed. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.550.7655, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0601 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/29/2024 Number Present: 12 Completed Date: 4/29/2024 Age: From 3 To 5 Total Minutes: 225 Time In: 10:45 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit A computerized generated report of today’s visit was completed, reviewed with you, and signed by Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, during the visit an electronic signed copy of the visit summary was left on-site to you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-eight percentage as of 4/29/24. Permit type – Five Star License 11/4/19 Special Services/Restrictions – Daytime care only; meets reduced ratio; meets enhanced space. The last annual compliance visit was conducted on 5/15/23. The last fire drill was practiced on 4/15/24. The last shelter-in-place drill was practiced on 3/18/24. The last playground inspection was documented on The last fire inspection was approved on 1/22/24. The last sanitation inspection was conducted on 9/5/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities in their large inside play space. Children were observed going outside where they were engaged with gross motor play and riding bikes on the track. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The program does provide transportation. However, this year they have zero (0) children using the bus. I monitored one (1) vehicle today. The following violations were documented during today’s Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. .2820(b) Technical assistance was provided as follows: Item #0705 Equipment and furnishings were not sturdy, stable and free of hazards. Note: The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. 10A NCAC 09 .0601 SAFE ENVIRONMENT (a) A safe indoor and outdoor environment shall be provided for the children in care in accordance with rules in this Section. (b) All equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer’s instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All broken equipment or furnishings referenced in Paragraph (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. (e) Each child care center shall provide equipment and furnishings that are child-size or that can be adapted use by children. Chairs and tables shall be of appropriate height for the children who will be using them. Hazardous Item 840- All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. 15A NCAC 18A .2820 STORAGE (a) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Sidney.Mccrory@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Sidney McCrory 172 Streamwood Circle Waynesville NC 28786 Please call me at 828-550-7655, or email Sidney.McCrory@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed: You are having a visit from AMS to help with your Prep Year coming up starting on July 1, 2027. You have a new play structure that has been delivered and you are waiting for the metal structure to be removed and the new structure to be installed. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.550.7655, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1102 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/29/2024 Number Present: 12 Completed Date: 4/29/2024 Age: From 3 To 5 Total Minutes: 225 Time In: 10:45 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit A computerized generated report of today’s visit was completed, reviewed with you, and signed by Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, during the visit an electronic signed copy of the visit summary was left on-site to you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-eight percentage as of 4/29/24. Permit type – Five Star License 11/4/19 Special Services/Restrictions – Daytime care only; meets reduced ratio; meets enhanced space. The last annual compliance visit was conducted on 5/15/23. The last fire drill was practiced on 4/15/24. The last shelter-in-place drill was practiced on 3/18/24. The last playground inspection was documented on The last fire inspection was approved on 1/22/24. The last sanitation inspection was conducted on 9/5/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities in their large inside play space. Children were observed going outside where they were engaged with gross motor play and riding bikes on the track. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The program does provide transportation. However, this year they have zero (0) children using the bus. I monitored one (1) vehicle today. The following violations were documented during today’s Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. .2820(b) Technical assistance was provided as follows: Item #0705 Equipment and furnishings were not sturdy, stable and free of hazards. Note: The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. 10A NCAC 09 .0601 SAFE ENVIRONMENT (a) A safe indoor and outdoor environment shall be provided for the children in care in accordance with rules in this Section. (b) All equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer’s instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All broken equipment or furnishings referenced in Paragraph (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. (e) Each child care center shall provide equipment and furnishings that are child-size or that can be adapted use by children. Chairs and tables shall be of appropriate height for the children who will be using them. Hazardous Item 840- All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. 15A NCAC 18A .2820 STORAGE (a) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Sidney.Mccrory@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Sidney McCrory 172 Streamwood Circle Waynesville NC 28786 Please call me at 828-550-7655, or email Sidney.McCrory@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed: You are having a visit from AMS to help with your Prep Year coming up starting on July 1, 2027. You have a new play structure that has been delivered and you are waiting for the metal structure to be removed and the new structure to be installed. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.550.7655, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1703 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/29/2024 Number Present: 12 Completed Date: 4/29/2024 Age: From 3 To 5 Total Minutes: 225 Time In: 10:45 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit A computerized generated report of today’s visit was completed, reviewed with you, and signed by Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, during the visit an electronic signed copy of the visit summary was left on-site to you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-eight percentage as of 4/29/24. Permit type – Five Star License 11/4/19 Special Services/Restrictions – Daytime care only; meets reduced ratio; meets enhanced space. The last annual compliance visit was conducted on 5/15/23. The last fire drill was practiced on 4/15/24. The last shelter-in-place drill was practiced on 3/18/24. The last playground inspection was documented on The last fire inspection was approved on 1/22/24. The last sanitation inspection was conducted on 9/5/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities in their large inside play space. Children were observed going outside where they were engaged with gross motor play and riding bikes on the track. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The program does provide transportation. However, this year they have zero (0) children using the bus. I monitored one (1) vehicle today. The following violations were documented during today’s Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. .2820(b) Technical assistance was provided as follows: Item #0705 Equipment and furnishings were not sturdy, stable and free of hazards. Note: The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. 10A NCAC 09 .0601 SAFE ENVIRONMENT (a) A safe indoor and outdoor environment shall be provided for the children in care in accordance with rules in this Section. (b) All equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer’s instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All broken equipment or furnishings referenced in Paragraph (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. (e) Each child care center shall provide equipment and furnishings that are child-size or that can be adapted use by children. Chairs and tables shall be of appropriate height for the children who will be using them. Hazardous Item 840- All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. 15A NCAC 18A .2820 STORAGE (a) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Sidney.Mccrory@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Sidney McCrory 172 Streamwood Circle Waynesville NC 28786 Please call me at 828-550-7655, or email Sidney.McCrory@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed: You are having a visit from AMS to help with your Prep Year coming up starting on July 1, 2027. You have a new play structure that has been delivered and you are waiting for the metal structure to be removed and the new structure to be installed. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.550.7655, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2830 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/29/2024 Number Present: 12 Completed Date: 4/29/2024 Age: From 3 To 5 Total Minutes: 225 Time In: 10:45 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit A computerized generated report of today’s visit was completed, reviewed with you, and signed by Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, during the visit an electronic signed copy of the visit summary was left on-site to you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-eight percentage as of 4/29/24. Permit type – Five Star License 11/4/19 Special Services/Restrictions – Daytime care only; meets reduced ratio; meets enhanced space. The last annual compliance visit was conducted on 5/15/23. The last fire drill was practiced on 4/15/24. The last shelter-in-place drill was practiced on 3/18/24. The last playground inspection was documented on The last fire inspection was approved on 1/22/24. The last sanitation inspection was conducted on 9/5/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities in their large inside play space. Children were observed going outside where they were engaged with gross motor play and riding bikes on the track. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The program does provide transportation. However, this year they have zero (0) children using the bus. I monitored one (1) vehicle today. The following violations were documented during today’s Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. .2820(b) Technical assistance was provided as follows: Item #0705 Equipment and furnishings were not sturdy, stable and free of hazards. Note: The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. 10A NCAC 09 .0601 SAFE ENVIRONMENT (a) A safe indoor and outdoor environment shall be provided for the children in care in accordance with rules in this Section. (b) All equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer’s instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All broken equipment or furnishings referenced in Paragraph (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. (e) Each child care center shall provide equipment and furnishings that are child-size or that can be adapted use by children. Chairs and tables shall be of appropriate height for the children who will be using them. Hazardous Item 840- All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. 15A NCAC 18A .2820 STORAGE (a) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Sidney.Mccrory@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Sidney McCrory 172 Streamwood Circle Waynesville NC 28786 Please call me at 828-550-7655, or email Sidney.McCrory@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed: You are having a visit from AMS to help with your Prep Year coming up starting on July 1, 2027. You have a new play structure that has been delivered and you are waiting for the metal structure to be removed and the new structure to be installed. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.550.7655, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: HAYESVILLE HEAD START Facility ID: 22000004 Consultant: SIDNEY MCCRORY Operation Type: Center Case Number: Visit Date: 4/29/2024 Number Present: 12 Completed Date: 4/29/2024 Age: From 3 To 5 Total Minutes: 225 Time In: 10:45 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit A computerized generated report of today’s visit was completed, reviewed with you, and signed by Sidney McCrory, Child Care Consultant and also signed by Evelyn Cody, during the visit an electronic signed copy of the visit summary was left on-site to you. Today, Ms. Cody, Administrator, accompanied me. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-eight percentage as of 4/29/24. Permit type – Five Star License 11/4/19 Special Services/Restrictions – Daytime care only; meets reduced ratio; meets enhanced space. The last annual compliance visit was conducted on 5/15/23. The last fire drill was practiced on 4/15/24. The last shelter-in-place drill was practiced on 3/18/24. The last playground inspection was documented on The last fire inspection was approved on 1/22/24. The last sanitation inspection was conducted on 9/5/24 with eleven (11) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Upon arrival I introduced my presence to the Administrator. I observed the group with three- to five-year-old children engaged in center play activities in their large inside play space. Children were observed going outside where they were engaged with gross motor play and riding bikes on the track. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The program does provide transportation. However, this year they have zero (0) children using the bus. I monitored one (1) vehicle today. The following violations were documented during today’s Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. .2820(b) Technical assistance was provided as follows: Item #0705 Equipment and furnishings were not sturdy, stable and free of hazards. Note: The large play structure on the Playground has rust on the two (2) stairs. The metal coating was rusting off and protruding. 10A NCAC 09 .0601 SAFE ENVIRONMENT (a) A safe indoor and outdoor environment shall be provided for the children in care in accordance with rules in this Section. (b) All equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer’s instructions shall be kept on file or electronically accessible, if available. (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. (d) All broken equipment or furnishings referenced in Paragraph (c) of this Rule shall be removed from the premises immediately or made inaccessible to the children. (e) Each child care center shall provide equipment and furnishings that are child-size or that can be adapted use by children. Chairs and tables shall be of appropriate height for the children who will be using them. Hazardous Item 840- All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Note: Three (3) gallon bottles of Monogram Bleach were in an unlocked closet where children play. The bleach was located in the space (2) the playroom space of the building. 15A NCAC 18A .2820 STORAGE (a) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/14/24. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: Sidney.Mccrory@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Sidney McCrory 172 Streamwood Circle Waynesville NC 28786 Please call me at 828-550-7655, or email Sidney.McCrory@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: We discussed: You are having a visit from AMS to help with your Prep Year coming up starting on July 1, 2027. You have a new play structure that has been delivered and you are waiting for the metal structure to be removed and the new structure to be installed. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at Sidney.McCrory@dhhs.nc.gov or 828.550.7655, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.