Kindercare Learning Centers LLC

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 5/20/2026 Number Present: 50 Completed Date: 5/20/2026 Age: From 0 To 5 Total Minutes: 305 Time In: 09:10 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. M. Dupree, assistant director, and Z. Best, director assisted me with the visit. Your program currently operates with a five-star license, issued on August 18, 2025, earning 6 points in the education component, 6 points in the program standards component (meeting enhanced space) and 1 quality point for staff benefits package and an infrastructure of parent involvement. The last annual compliance visit was conducted 6/4/25. The sanitation inspection was completed 12/16/25 with an “Approved” classification. The last fire inspection was conducted 2/17/26 and your facility was approved for day time and night care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 5/20/26. The NC Secretary of State website was reviewed on 5/20/26 and KinderCare Education, LLC was listed as current- active. The contact information for the facility was reviewed with Ms. Dupree and all information was verified. No changes are required. Contact me immediately if you need to request any changes to your address, telephone number, or email address or to request changes to the license. I visited indoor and outdoor spaces. Children enrolled in classroom spaces # 2b and 5a were observed in the outdoor spaces. Children engaged in playing on stationary climbers, tricycles, and were running. Children enrolled in classroom space #4 were observed during morning group. The teacher asked the children about insects as they looked at different plastic insects. Children underage one we observed moving freely around the room, teacher sat with the children comforting and talking to the children. Lunch was observed and included chicken and rice, peas and apricots. The following violations were documented. Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. Seven of seven children under age one enrolled in the facility did not have a individual feeding plan. 10A NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The black boarder on was protruding from the wall in classroom space #5a. 15A NCAC 18A .2825(a) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drills were documented for February 2026 and March 2026 on the emergency drill log and report form. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. On the toddler playground there was trench in the grass that created a tripping hazard. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin did have an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not on file for February 2026. .0605(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 10/14/25 had a TB skin test on file dated 4/27/26. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff hired 10/5/2020 annual health questionnaire expired on 5/1/26. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff hired 10/5/2020 emergency information form expired 5/1/26. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff development plans for six staff were dated 5/1/25. A new plan was not available. 10A NCAC 09 .0514(f) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One of eight children's recorded reviewed a medial report was not on file. GS 110-91(1);.0302(d)(2); .0304(g) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization record was not on file for one of eight children's records reviewed. 10A NCAC 09 .0302(d)(2) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch at the base of the slides and around the stationary climber on the preschool playground measured less than an inch. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 3, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 191 Ayden, NC 28513 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff J. Richardson was hired on 10/14/25 and had a TB test on file dated 4/27/26. Require staff to have TB prior to hiring. Staff V. Blount emergency information and health questionnaire forms expired on 5/1/26. You had the staff complete the health questionnaire during the visit. Current staff development plans were not on file for six staff. You stated you were in the process of having staff update their information. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. One of eight children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Desitin did not have a parental authorization form. The authorization form on file stated Aquaphor. Staff stated they would have the parent update the form today. Have parents submit medication to you to ensure the correct form is completed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Today seven infants enrolled in classroom space #1 did not have a feeling plan on file. Include this form in the enrollment packet. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space. Today the black border was protruding from the was in classroom space #5a. On the toddler playground there was trench that was creating a tripping hazard. Mulch around the slides of the stationary climber on the preschool playground measured less than an inch. You stated that mulch has been ordered for the playgrounds. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Since children are exploring it is very important to provide a safe environment. Playground inspections were recorded for February 2026. Schedule a monthly inspection reminder on a calendar or on your phone as a reminder to complete inspection. Emergency Drills: Fire drills are required to be conducted at least monthly to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. A fire drill was not conducted in February 2026 and March 2026. Schedule your drills for the remainder of the year and place a reminder alert in your phone. Additional Comments: Rated License: You stated that your facility will pursue Pathway 3: Accreditation and you have already submitted and application to NAEYC for accreditation. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 5/20/2026 Number Present: 50 Completed Date: 5/20/2026 Age: From 0 To 5 Total Minutes: 305 Time In: 09:10 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. M. Dupree, assistant director, and Z. Best, director assisted me with the visit. Your program currently operates with a five-star license, issued on August 18, 2025, earning 6 points in the education component, 6 points in the program standards component (meeting enhanced space) and 1 quality point for staff benefits package and an infrastructure of parent involvement. The last annual compliance visit was conducted 6/4/25. The sanitation inspection was completed 12/16/25 with an “Approved” classification. The last fire inspection was conducted 2/17/26 and your facility was approved for day time and night care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 5/20/26. The NC Secretary of State website was reviewed on 5/20/26 and KinderCare Education, LLC was listed as current- active. The contact information for the facility was reviewed with Ms. Dupree and all information was verified. No changes are required. Contact me immediately if you need to request any changes to your address, telephone number, or email address or to request changes to the license. I visited indoor and outdoor spaces. Children enrolled in classroom spaces # 2b and 5a were observed in the outdoor spaces. Children engaged in playing on stationary climbers, tricycles, and were running. Children enrolled in classroom space #4 were observed during morning group. The teacher asked the children about insects as they looked at different plastic insects. Children underage one we observed moving freely around the room, teacher sat with the children comforting and talking to the children. Lunch was observed and included chicken and rice, peas and apricots. The following violations were documented. Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. Seven of seven children under age one enrolled in the facility did not have a individual feeding plan. 10A NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The black boarder on was protruding from the wall in classroom space #5a. 15A NCAC 18A .2825(a) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drills were documented for February 2026 and March 2026 on the emergency drill log and report form. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. On the toddler playground there was trench in the grass that created a tripping hazard. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin did have an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not on file for February 2026. .0605(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 10/14/25 had a TB skin test on file dated 4/27/26. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff hired 10/5/2020 annual health questionnaire expired on 5/1/26. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff hired 10/5/2020 emergency information form expired 5/1/26. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff development plans for six staff were dated 5/1/25. A new plan was not available. 10A NCAC 09 .0514(f) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One of eight children's recorded reviewed a medial report was not on file. GS 110-91(1);.0302(d)(2); .0304(g) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization record was not on file for one of eight children's records reviewed. 10A NCAC 09 .0302(d)(2) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch at the base of the slides and around the stationary climber on the preschool playground measured less than an inch. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 3, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 191 Ayden, NC 28513 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff J. Richardson was hired on 10/14/25 and had a TB test on file dated 4/27/26. Require staff to have TB prior to hiring. Staff V. Blount emergency information and health questionnaire forms expired on 5/1/26. You had the staff complete the health questionnaire during the visit. Current staff development plans were not on file for six staff. You stated you were in the process of having staff update their information. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. One of eight children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Desitin did not have a parental authorization form. The authorization form on file stated Aquaphor. Staff stated they would have the parent update the form today. Have parents submit medication to you to ensure the correct form is completed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Today seven infants enrolled in classroom space #1 did not have a feeling plan on file. Include this form in the enrollment packet. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space. Today the black border was protruding from the was in classroom space #5a. On the toddler playground there was trench that was creating a tripping hazard. Mulch around the slides of the stationary climber on the preschool playground measured less than an inch. You stated that mulch has been ordered for the playgrounds. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Since children are exploring it is very important to provide a safe environment. Playground inspections were recorded for February 2026. Schedule a monthly inspection reminder on a calendar or on your phone as a reminder to complete inspection. Emergency Drills: Fire drills are required to be conducted at least monthly to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. A fire drill was not conducted in February 2026 and March 2026. Schedule your drills for the remainder of the year and place a reminder alert in your phone. Additional Comments: Rated License: You stated that your facility will pursue Pathway 3: Accreditation and you have already submitted and application to NAEYC for accreditation. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 5/20/2026 Number Present: 50 Completed Date: 5/20/2026 Age: From 0 To 5 Total Minutes: 305 Time In: 09:10 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. M. Dupree, assistant director, and Z. Best, director assisted me with the visit. Your program currently operates with a five-star license, issued on August 18, 2025, earning 6 points in the education component, 6 points in the program standards component (meeting enhanced space) and 1 quality point for staff benefits package and an infrastructure of parent involvement. The last annual compliance visit was conducted 6/4/25. The sanitation inspection was completed 12/16/25 with an “Approved” classification. The last fire inspection was conducted 2/17/26 and your facility was approved for day time and night care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 5/20/26. The NC Secretary of State website was reviewed on 5/20/26 and KinderCare Education, LLC was listed as current- active. The contact information for the facility was reviewed with Ms. Dupree and all information was verified. No changes are required. Contact me immediately if you need to request any changes to your address, telephone number, or email address or to request changes to the license. I visited indoor and outdoor spaces. Children enrolled in classroom spaces # 2b and 5a were observed in the outdoor spaces. Children engaged in playing on stationary climbers, tricycles, and were running. Children enrolled in classroom space #4 were observed during morning group. The teacher asked the children about insects as they looked at different plastic insects. Children underage one we observed moving freely around the room, teacher sat with the children comforting and talking to the children. Lunch was observed and included chicken and rice, peas and apricots. The following violations were documented. Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. Seven of seven children under age one enrolled in the facility did not have a individual feeding plan. 10A NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The black boarder on was protruding from the wall in classroom space #5a. 15A NCAC 18A .2825(a) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drills were documented for February 2026 and March 2026 on the emergency drill log and report form. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. On the toddler playground there was trench in the grass that created a tripping hazard. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin did have an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not on file for February 2026. .0605(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 10/14/25 had a TB skin test on file dated 4/27/26. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff hired 10/5/2020 annual health questionnaire expired on 5/1/26. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff hired 10/5/2020 emergency information form expired 5/1/26. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff development plans for six staff were dated 5/1/25. A new plan was not available. 10A NCAC 09 .0514(f) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One of eight children's recorded reviewed a medial report was not on file. GS 110-91(1);.0302(d)(2); .0304(g) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization record was not on file for one of eight children's records reviewed. 10A NCAC 09 .0302(d)(2) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch at the base of the slides and around the stationary climber on the preschool playground measured less than an inch. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 3, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 191 Ayden, NC 28513 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff J. Richardson was hired on 10/14/25 and had a TB test on file dated 4/27/26. Require staff to have TB prior to hiring. Staff V. Blount emergency information and health questionnaire forms expired on 5/1/26. You had the staff complete the health questionnaire during the visit. Current staff development plans were not on file for six staff. You stated you were in the process of having staff update their information. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. One of eight children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Desitin did not have a parental authorization form. The authorization form on file stated Aquaphor. Staff stated they would have the parent update the form today. Have parents submit medication to you to ensure the correct form is completed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Today seven infants enrolled in classroom space #1 did not have a feeling plan on file. Include this form in the enrollment packet. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space. Today the black border was protruding from the was in classroom space #5a. On the toddler playground there was trench that was creating a tripping hazard. Mulch around the slides of the stationary climber on the preschool playground measured less than an inch. You stated that mulch has been ordered for the playgrounds. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Since children are exploring it is very important to provide a safe environment. Playground inspections were recorded for February 2026. Schedule a monthly inspection reminder on a calendar or on your phone as a reminder to complete inspection. Emergency Drills: Fire drills are required to be conducted at least monthly to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. A fire drill was not conducted in February 2026 and March 2026. Schedule your drills for the remainder of the year and place a reminder alert in your phone. Additional Comments: Rated License: You stated that your facility will pursue Pathway 3: Accreditation and you have already submitted and application to NAEYC for accreditation. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 5/20/2026 Number Present: 50 Completed Date: 5/20/2026 Age: From 0 To 5 Total Minutes: 305 Time In: 09:10 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. M. Dupree, assistant director, and Z. Best, director assisted me with the visit. Your program currently operates with a five-star license, issued on August 18, 2025, earning 6 points in the education component, 6 points in the program standards component (meeting enhanced space) and 1 quality point for staff benefits package and an infrastructure of parent involvement. The last annual compliance visit was conducted 6/4/25. The sanitation inspection was completed 12/16/25 with an “Approved” classification. The last fire inspection was conducted 2/17/26 and your facility was approved for day time and night care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 5/20/26. The NC Secretary of State website was reviewed on 5/20/26 and KinderCare Education, LLC was listed as current- active. The contact information for the facility was reviewed with Ms. Dupree and all information was verified. No changes are required. Contact me immediately if you need to request any changes to your address, telephone number, or email address or to request changes to the license. I visited indoor and outdoor spaces. Children enrolled in classroom spaces # 2b and 5a were observed in the outdoor spaces. Children engaged in playing on stationary climbers, tricycles, and were running. Children enrolled in classroom space #4 were observed during morning group. The teacher asked the children about insects as they looked at different plastic insects. Children underage one we observed moving freely around the room, teacher sat with the children comforting and talking to the children. Lunch was observed and included chicken and rice, peas and apricots. The following violations were documented. Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. Seven of seven children under age one enrolled in the facility did not have a individual feeding plan. 10A NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The black boarder on was protruding from the wall in classroom space #5a. 15A NCAC 18A .2825(a) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drills were documented for February 2026 and March 2026 on the emergency drill log and report form. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. On the toddler playground there was trench in the grass that created a tripping hazard. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin did have an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not on file for February 2026. .0605(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 10/14/25 had a TB skin test on file dated 4/27/26. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff hired 10/5/2020 annual health questionnaire expired on 5/1/26. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff hired 10/5/2020 emergency information form expired 5/1/26. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff development plans for six staff were dated 5/1/25. A new plan was not available. 10A NCAC 09 .0514(f) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One of eight children's recorded reviewed a medial report was not on file. GS 110-91(1);.0302(d)(2); .0304(g) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization record was not on file for one of eight children's records reviewed. 10A NCAC 09 .0302(d)(2) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch at the base of the slides and around the stationary climber on the preschool playground measured less than an inch. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 3, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 191 Ayden, NC 28513 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff J. Richardson was hired on 10/14/25 and had a TB test on file dated 4/27/26. Require staff to have TB prior to hiring. Staff V. Blount emergency information and health questionnaire forms expired on 5/1/26. You had the staff complete the health questionnaire during the visit. Current staff development plans were not on file for six staff. You stated you were in the process of having staff update their information. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. One of eight children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Desitin did not have a parental authorization form. The authorization form on file stated Aquaphor. Staff stated they would have the parent update the form today. Have parents submit medication to you to ensure the correct form is completed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Today seven infants enrolled in classroom space #1 did not have a feeling plan on file. Include this form in the enrollment packet. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space. Today the black border was protruding from the was in classroom space #5a. On the toddler playground there was trench that was creating a tripping hazard. Mulch around the slides of the stationary climber on the preschool playground measured less than an inch. You stated that mulch has been ordered for the playgrounds. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Since children are exploring it is very important to provide a safe environment. Playground inspections were recorded for February 2026. Schedule a monthly inspection reminder on a calendar or on your phone as a reminder to complete inspection. Emergency Drills: Fire drills are required to be conducted at least monthly to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. A fire drill was not conducted in February 2026 and March 2026. Schedule your drills for the remainder of the year and place a reminder alert in your phone. Additional Comments: Rated License: You stated that your facility will pursue Pathway 3: Accreditation and you have already submitted and application to NAEYC for accreditation. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 5/20/2026 Number Present: 50 Completed Date: 5/20/2026 Age: From 0 To 5 Total Minutes: 305 Time In: 09:10 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. M. Dupree, assistant director, and Z. Best, director assisted me with the visit. Your program currently operates with a five-star license, issued on August 18, 2025, earning 6 points in the education component, 6 points in the program standards component (meeting enhanced space) and 1 quality point for staff benefits package and an infrastructure of parent involvement. The last annual compliance visit was conducted 6/4/25. The sanitation inspection was completed 12/16/25 with an “Approved” classification. The last fire inspection was conducted 2/17/26 and your facility was approved for day time and night care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 5/20/26. The NC Secretary of State website was reviewed on 5/20/26 and KinderCare Education, LLC was listed as current- active. The contact information for the facility was reviewed with Ms. Dupree and all information was verified. No changes are required. Contact me immediately if you need to request any changes to your address, telephone number, or email address or to request changes to the license. I visited indoor and outdoor spaces. Children enrolled in classroom spaces # 2b and 5a were observed in the outdoor spaces. Children engaged in playing on stationary climbers, tricycles, and were running. Children enrolled in classroom space #4 were observed during morning group. The teacher asked the children about insects as they looked at different plastic insects. Children underage one we observed moving freely around the room, teacher sat with the children comforting and talking to the children. Lunch was observed and included chicken and rice, peas and apricots. The following violations were documented. Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. Seven of seven children under age one enrolled in the facility did not have a individual feeding plan. 10A NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The black boarder on was protruding from the wall in classroom space #5a. 15A NCAC 18A .2825(a) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drills were documented for February 2026 and March 2026 on the emergency drill log and report form. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. On the toddler playground there was trench in the grass that created a tripping hazard. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin did have an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not on file for February 2026. .0605(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 10/14/25 had a TB skin test on file dated 4/27/26. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff hired 10/5/2020 annual health questionnaire expired on 5/1/26. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff hired 10/5/2020 emergency information form expired 5/1/26. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff development plans for six staff were dated 5/1/25. A new plan was not available. 10A NCAC 09 .0514(f) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One of eight children's recorded reviewed a medial report was not on file. GS 110-91(1);.0302(d)(2); .0304(g) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization record was not on file for one of eight children's records reviewed. 10A NCAC 09 .0302(d)(2) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch at the base of the slides and around the stationary climber on the preschool playground measured less than an inch. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 3, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 191 Ayden, NC 28513 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff J. Richardson was hired on 10/14/25 and had a TB test on file dated 4/27/26. Require staff to have TB prior to hiring. Staff V. Blount emergency information and health questionnaire forms expired on 5/1/26. You had the staff complete the health questionnaire during the visit. Current staff development plans were not on file for six staff. You stated you were in the process of having staff update their information. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. One of eight children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Desitin did not have a parental authorization form. The authorization form on file stated Aquaphor. Staff stated they would have the parent update the form today. Have parents submit medication to you to ensure the correct form is completed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Today seven infants enrolled in classroom space #1 did not have a feeling plan on file. Include this form in the enrollment packet. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space. Today the black border was protruding from the was in classroom space #5a. On the toddler playground there was trench that was creating a tripping hazard. Mulch around the slides of the stationary climber on the preschool playground measured less than an inch. You stated that mulch has been ordered for the playgrounds. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Since children are exploring it is very important to provide a safe environment. Playground inspections were recorded for February 2026. Schedule a monthly inspection reminder on a calendar or on your phone as a reminder to complete inspection. Emergency Drills: Fire drills are required to be conducted at least monthly to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. A fire drill was not conducted in February 2026 and March 2026. Schedule your drills for the remainder of the year and place a reminder alert in your phone. Additional Comments: Rated License: You stated that your facility will pursue Pathway 3: Accreditation and you have already submitted and application to NAEYC for accreditation. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 5/20/2026 Number Present: 50 Completed Date: 5/20/2026 Age: From 0 To 5 Total Minutes: 305 Time In: 09:10 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. M. Dupree, assistant director, and Z. Best, director assisted me with the visit. Your program currently operates with a five-star license, issued on August 18, 2025, earning 6 points in the education component, 6 points in the program standards component (meeting enhanced space) and 1 quality point for staff benefits package and an infrastructure of parent involvement. The last annual compliance visit was conducted 6/4/25. The sanitation inspection was completed 12/16/25 with an “Approved” classification. The last fire inspection was conducted 2/17/26 and your facility was approved for day time and night care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 5/20/26. The NC Secretary of State website was reviewed on 5/20/26 and KinderCare Education, LLC was listed as current- active. The contact information for the facility was reviewed with Ms. Dupree and all information was verified. No changes are required. Contact me immediately if you need to request any changes to your address, telephone number, or email address or to request changes to the license. I visited indoor and outdoor spaces. Children enrolled in classroom spaces # 2b and 5a were observed in the outdoor spaces. Children engaged in playing on stationary climbers, tricycles, and were running. Children enrolled in classroom space #4 were observed during morning group. The teacher asked the children about insects as they looked at different plastic insects. Children underage one we observed moving freely around the room, teacher sat with the children comforting and talking to the children. Lunch was observed and included chicken and rice, peas and apricots. The following violations were documented. Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. Seven of seven children under age one enrolled in the facility did not have a individual feeding plan. 10A NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The black boarder on was protruding from the wall in classroom space #5a. 15A NCAC 18A .2825(a) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drills were documented for February 2026 and March 2026 on the emergency drill log and report form. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. On the toddler playground there was trench in the grass that created a tripping hazard. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin did have an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not on file for February 2026. .0605(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 10/14/25 had a TB skin test on file dated 4/27/26. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff hired 10/5/2020 annual health questionnaire expired on 5/1/26. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff hired 10/5/2020 emergency information form expired 5/1/26. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff development plans for six staff were dated 5/1/25. A new plan was not available. 10A NCAC 09 .0514(f) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One of eight children's recorded reviewed a medial report was not on file. GS 110-91(1);.0302(d)(2); .0304(g) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization record was not on file for one of eight children's records reviewed. 10A NCAC 09 .0302(d)(2) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch at the base of the slides and around the stationary climber on the preschool playground measured less than an inch. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 3, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 191 Ayden, NC 28513 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff J. Richardson was hired on 10/14/25 and had a TB test on file dated 4/27/26. Require staff to have TB prior to hiring. Staff V. Blount emergency information and health questionnaire forms expired on 5/1/26. You had the staff complete the health questionnaire during the visit. Current staff development plans were not on file for six staff. You stated you were in the process of having staff update their information. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. One of eight children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Desitin did not have a parental authorization form. The authorization form on file stated Aquaphor. Staff stated they would have the parent update the form today. Have parents submit medication to you to ensure the correct form is completed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Today seven infants enrolled in classroom space #1 did not have a feeling plan on file. Include this form in the enrollment packet. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space. Today the black border was protruding from the was in classroom space #5a. On the toddler playground there was trench that was creating a tripping hazard. Mulch around the slides of the stationary climber on the preschool playground measured less than an inch. You stated that mulch has been ordered for the playgrounds. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Since children are exploring it is very important to provide a safe environment. Playground inspections were recorded for February 2026. Schedule a monthly inspection reminder on a calendar or on your phone as a reminder to complete inspection. Emergency Drills: Fire drills are required to be conducted at least monthly to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. A fire drill was not conducted in February 2026 and March 2026. Schedule your drills for the remainder of the year and place a reminder alert in your phone. Additional Comments: Rated License: You stated that your facility will pursue Pathway 3: Accreditation and you have already submitted and application to NAEYC for accreditation. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 5/20/2026 Number Present: 50 Completed Date: 5/20/2026 Age: From 0 To 5 Total Minutes: 305 Time In: 09:10 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. M. Dupree, assistant director, and Z. Best, director assisted me with the visit. Your program currently operates with a five-star license, issued on August 18, 2025, earning 6 points in the education component, 6 points in the program standards component (meeting enhanced space) and 1 quality point for staff benefits package and an infrastructure of parent involvement. The last annual compliance visit was conducted 6/4/25. The sanitation inspection was completed 12/16/25 with an “Approved” classification. The last fire inspection was conducted 2/17/26 and your facility was approved for day time and night care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 5/20/26. The NC Secretary of State website was reviewed on 5/20/26 and KinderCare Education, LLC was listed as current- active. The contact information for the facility was reviewed with Ms. Dupree and all information was verified. No changes are required. Contact me immediately if you need to request any changes to your address, telephone number, or email address or to request changes to the license. I visited indoor and outdoor spaces. Children enrolled in classroom spaces # 2b and 5a were observed in the outdoor spaces. Children engaged in playing on stationary climbers, tricycles, and were running. Children enrolled in classroom space #4 were observed during morning group. The teacher asked the children about insects as they looked at different plastic insects. Children underage one we observed moving freely around the room, teacher sat with the children comforting and talking to the children. Lunch was observed and included chicken and rice, peas and apricots. The following violations were documented. Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. Seven of seven children under age one enrolled in the facility did not have a individual feeding plan. 10A NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The black boarder on was protruding from the wall in classroom space #5a. 15A NCAC 18A .2825(a) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drills were documented for February 2026 and March 2026 on the emergency drill log and report form. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. On the toddler playground there was trench in the grass that created a tripping hazard. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin did have an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not on file for February 2026. .0605(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 10/14/25 had a TB skin test on file dated 4/27/26. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff hired 10/5/2020 annual health questionnaire expired on 5/1/26. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff hired 10/5/2020 emergency information form expired 5/1/26. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff development plans for six staff were dated 5/1/25. A new plan was not available. 10A NCAC 09 .0514(f) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One of eight children's recorded reviewed a medial report was not on file. GS 110-91(1);.0302(d)(2); .0304(g) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization record was not on file for one of eight children's records reviewed. 10A NCAC 09 .0302(d)(2) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch at the base of the slides and around the stationary climber on the preschool playground measured less than an inch. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 3, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 191 Ayden, NC 28513 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff J. Richardson was hired on 10/14/25 and had a TB test on file dated 4/27/26. Require staff to have TB prior to hiring. Staff V. Blount emergency information and health questionnaire forms expired on 5/1/26. You had the staff complete the health questionnaire during the visit. Current staff development plans were not on file for six staff. You stated you were in the process of having staff update their information. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. One of eight children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Desitin did not have a parental authorization form. The authorization form on file stated Aquaphor. Staff stated they would have the parent update the form today. Have parents submit medication to you to ensure the correct form is completed. Feeding Schedules: Growth and development during infancy require that nourishing, wholesome, and developmentally appropriate food be provided, using safe approaches to feeding. All children under 15 months of age must have a signed feeding schedule/plan on file. The infant feeding plans should be developed with each infant’s parents/guardians and, when appropriate, in collaboration with the child’s primary care provider. Today seven infants enrolled in classroom space #1 did not have a feeling plan on file. Include this form in the enrollment packet. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space. Today the black border was protruding from the was in classroom space #5a. On the toddler playground there was trench that was creating a tripping hazard. Mulch around the slides of the stationary climber on the preschool playground measured less than an inch. You stated that mulch has been ordered for the playgrounds. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Since children are exploring it is very important to provide a safe environment. Playground inspections were recorded for February 2026. Schedule a monthly inspection reminder on a calendar or on your phone as a reminder to complete inspection. Emergency Drills: Fire drills are required to be conducted at least monthly to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. A fire drill was not conducted in February 2026 and March 2026. Schedule your drills for the remainder of the year and place a reminder alert in your phone. Additional Comments: Rated License: You stated that your facility will pursue Pathway 3: Accreditation and you have already submitted and application to NAEYC for accreditation. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 6/4/2025 Number Present: 55 Completed Date: 6/4/2025 Age: From 0 To 5 Total Minutes: 298 Time In: 08:47 AM Time Out: 01:30 PM Time In: 04:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Z. Best, director assisted me with the visit. Your program currently operates with special provisional license, issued 2/18/25. The last annual compliance visit was conducted 7/25/24. The sanitation inspection was completed 11/26/24 with an “Superior” classification. The last fire inspection was conducted 11/19/24. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 6/3/25. The NC Secretary of State website was reviewed on 7/31/2023 and KinderCare Education, LLC was listed as current- active. I visited indoor and outdoor spaces. Children enrolled in classroom space #1 were observed eating breakfast in low highchairs and resting in approved cribs. Children in classroom space #2b, 4 and 6 were observed during free play with age-appropriate materials. Children in classroom space #5a were observed during outdoor play. Lunch was observed and included cheeseburger, potato wedges, strawberries and milk. The following violations were documented. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for classroom space #2b. GS 110-91(12); .0508(a) 504 Perishable foods were not stored to protect against spoilage. In the kitchen there was one open bag of chex mix and one open bag of granola. 15A NCAC 18A .2806 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The hallway closet next to classroom space #5a was unlocked. Stored inside was the mop bucket jugs of bleach, disinfectants and other TB products. In classroom space #3 there were 6 packets of Alcohol wipes inside of the emergency bag hanging below five feet. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #4 there was an epi-pen with without an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In classroom space #1 there was a tube of Desitin that expired 2/2025 and in classroom space #4 there was an epi-pen that expired 6/2023. .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff hired on 12/2/24 did not have a valid medical report. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 12/2/24 did not have a valid TB test or screening on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff hired on 12/11/24 and on 12/2/24 did not have documentation of 16 hours of orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff hired on 8/21/2021 First Aid training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff hired on 8/21/2021 CPR training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Two of fifteen children being transported emergency information did not include a photograph. 10A NCAC 09 .1003(d) 1302 Individual applications were not on file for each child. One of nine children's records reviewed did not have an application on file. 10A NCAC 09 .0801(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Three of nine children's files reviewed did not have a medical report on file. One of nine children's files reviewed did not have an immunization record on file. GS 110-91(1);.0302(d)(2); .0304(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last recorded shelter in place or lockdown drill was 2/13/25. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 18,2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months. Based on the emergency drill log, a shelter in place or lockdown drill was not practiced every three months. The last recorded drill was 2/13/25. Consider marking your calendar as a reminder or set an alarm for when drills are due. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff P. Boyd hired on 12/2/24 did not have a valid medical report and TB screening or test on file. Staff hired on 8/21/21 did complete CPR and First aid training recertification prior to the expiration date of 4/8/24. A new CPR and FA training was on file dated 5/14/25. Orientation: Staff qualifications and training requirements are essential for adults who interact with and teach children. These requirements protect children in child care facilities by ensuring these facilities provide a physically safe and healthy environment where the developmental needs of children are being met and where children are cared for by qualified staff. Each staff person shall receive 16 hours of orientation within the first 6 weeks of employment. Two staff, P. Boyd and J. Smith did not have documentation of 16 hours of orientation on file. We discussed documenting the training hours received. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. Three of nine children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. An epi-pen in classroom #4 did not have a parental authorization form. You stated you contacted the parent requesting an updated form. Medication: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In classroom space #1 there was an expired tube of Desitin and an expired epi-pen in classroom space #4. We discussed returning all unused or expired medications to parents within 72 hours. Administrative Action: Corrective Action Plan: Stipulation #1: Maintaining compliance with NC Child Care Requirements but not limited to, Sanitation of Child Care Centers 15A NCAC 18A .2800. Violations of requirements were documented during today’s visit. Violations were documented during todays visit. Stipulation #2: Within one (1) week after this Notice is received, Z. Best, administrator, shall contact Tashaunda Hill, Environmental Health Program Specialist, Pitt County Health Department, to arrange for training that reviews sanitation requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Training was conducted at your facility on March 31, 2025. Stipulation #3: Within two (2) weeks after the training in stipulation #2 is completed, Ms. Best shall develop a written plan that describes, in detail, the steps that will be taken to ensure compliance with child care requirements related to sanitation. You submitted your written plan via email on April 22, 2025. I informed you that your plan was meets the requirements of the stipulation on April 25, 2025. Today I observed cleaning checklist in the classroom spaces. I also reviewed completed checklist from April and May. Stipulation #4: Within one (1) week after notification from the Division that the stipulation has been met for the written plan related to sanitation, Ms. Best shall conduct a staff meeting with all staff members to discuss the written plan. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. You submitted your documentation of staff meeting on May1, 2025. Additional Comments: ABCMS: You have completed the ABCMS provider portal training. Begin creating your facility roster. Training aids were emailed to you during the visit. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Natural Learning Initiative has created resources, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience and growth of all children. You can explore and use these resources on their website https://naturalearning.org/resources. Raise NC Newsletter – If you are not receiving and reading the Raise NC Newsletter, you are missing out on current relevant information about early childhood issues in North Carolina, information about proposed rules, available trainings and other information that may be of interest to you and your staff. The Raise NC Newsletter is typically sent out weekly to all facility contact email addresses, but if your email is not the facility contact email address, you can go to the DCDEE Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0801 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 6/4/2025 Number Present: 55 Completed Date: 6/4/2025 Age: From 0 To 5 Total Minutes: 298 Time In: 08:47 AM Time Out: 01:30 PM Time In: 04:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Z. Best, director assisted me with the visit. Your program currently operates with special provisional license, issued 2/18/25. The last annual compliance visit was conducted 7/25/24. The sanitation inspection was completed 11/26/24 with an “Superior” classification. The last fire inspection was conducted 11/19/24. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 6/3/25. The NC Secretary of State website was reviewed on 7/31/2023 and KinderCare Education, LLC was listed as current- active. I visited indoor and outdoor spaces. Children enrolled in classroom space #1 were observed eating breakfast in low highchairs and resting in approved cribs. Children in classroom space #2b, 4 and 6 were observed during free play with age-appropriate materials. Children in classroom space #5a were observed during outdoor play. Lunch was observed and included cheeseburger, potato wedges, strawberries and milk. The following violations were documented. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for classroom space #2b. GS 110-91(12); .0508(a) 504 Perishable foods were not stored to protect against spoilage. In the kitchen there was one open bag of chex mix and one open bag of granola. 15A NCAC 18A .2806 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The hallway closet next to classroom space #5a was unlocked. Stored inside was the mop bucket jugs of bleach, disinfectants and other TB products. In classroom space #3 there were 6 packets of Alcohol wipes inside of the emergency bag hanging below five feet. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #4 there was an epi-pen with without an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In classroom space #1 there was a tube of Desitin that expired 2/2025 and in classroom space #4 there was an epi-pen that expired 6/2023. .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff hired on 12/2/24 did not have a valid medical report. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 12/2/24 did not have a valid TB test or screening on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff hired on 12/11/24 and on 12/2/24 did not have documentation of 16 hours of orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff hired on 8/21/2021 First Aid training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff hired on 8/21/2021 CPR training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Two of fifteen children being transported emergency information did not include a photograph. 10A NCAC 09 .1003(d) 1302 Individual applications were not on file for each child. One of nine children's records reviewed did not have an application on file. 10A NCAC 09 .0801(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Three of nine children's files reviewed did not have a medical report on file. One of nine children's files reviewed did not have an immunization record on file. GS 110-91(1);.0302(d)(2); .0304(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last recorded shelter in place or lockdown drill was 2/13/25. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 18,2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months. Based on the emergency drill log, a shelter in place or lockdown drill was not practiced every three months. The last recorded drill was 2/13/25. Consider marking your calendar as a reminder or set an alarm for when drills are due. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff P. Boyd hired on 12/2/24 did not have a valid medical report and TB screening or test on file. Staff hired on 8/21/21 did complete CPR and First aid training recertification prior to the expiration date of 4/8/24. A new CPR and FA training was on file dated 5/14/25. Orientation: Staff qualifications and training requirements are essential for adults who interact with and teach children. These requirements protect children in child care facilities by ensuring these facilities provide a physically safe and healthy environment where the developmental needs of children are being met and where children are cared for by qualified staff. Each staff person shall receive 16 hours of orientation within the first 6 weeks of employment. Two staff, P. Boyd and J. Smith did not have documentation of 16 hours of orientation on file. We discussed documenting the training hours received. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. Three of nine children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. An epi-pen in classroom #4 did not have a parental authorization form. You stated you contacted the parent requesting an updated form. Medication: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In classroom space #1 there was an expired tube of Desitin and an expired epi-pen in classroom space #4. We discussed returning all unused or expired medications to parents within 72 hours. Administrative Action: Corrective Action Plan: Stipulation #1: Maintaining compliance with NC Child Care Requirements but not limited to, Sanitation of Child Care Centers 15A NCAC 18A .2800. Violations of requirements were documented during today’s visit. Violations were documented during todays visit. Stipulation #2: Within one (1) week after this Notice is received, Z. Best, administrator, shall contact Tashaunda Hill, Environmental Health Program Specialist, Pitt County Health Department, to arrange for training that reviews sanitation requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Training was conducted at your facility on March 31, 2025. Stipulation #3: Within two (2) weeks after the training in stipulation #2 is completed, Ms. Best shall develop a written plan that describes, in detail, the steps that will be taken to ensure compliance with child care requirements related to sanitation. You submitted your written plan via email on April 22, 2025. I informed you that your plan was meets the requirements of the stipulation on April 25, 2025. Today I observed cleaning checklist in the classroom spaces. I also reviewed completed checklist from April and May. Stipulation #4: Within one (1) week after notification from the Division that the stipulation has been met for the written plan related to sanitation, Ms. Best shall conduct a staff meeting with all staff members to discuss the written plan. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. You submitted your documentation of staff meeting on May1, 2025. Additional Comments: ABCMS: You have completed the ABCMS provider portal training. Begin creating your facility roster. Training aids were emailed to you during the visit. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Natural Learning Initiative has created resources, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience and growth of all children. You can explore and use these resources on their website https://naturalearning.org/resources. Raise NC Newsletter – If you are not receiving and reading the Raise NC Newsletter, you are missing out on current relevant information about early childhood issues in North Carolina, information about proposed rules, available trainings and other information that may be of interest to you and your staff. The Raise NC Newsletter is typically sent out weekly to all facility contact email addresses, but if your email is not the facility contact email address, you can go to the DCDEE Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 6/4/2025 Number Present: 55 Completed Date: 6/4/2025 Age: From 0 To 5 Total Minutes: 298 Time In: 08:47 AM Time Out: 01:30 PM Time In: 04:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Z. Best, director assisted me with the visit. Your program currently operates with special provisional license, issued 2/18/25. The last annual compliance visit was conducted 7/25/24. The sanitation inspection was completed 11/26/24 with an “Superior” classification. The last fire inspection was conducted 11/19/24. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 6/3/25. The NC Secretary of State website was reviewed on 7/31/2023 and KinderCare Education, LLC was listed as current- active. I visited indoor and outdoor spaces. Children enrolled in classroom space #1 were observed eating breakfast in low highchairs and resting in approved cribs. Children in classroom space #2b, 4 and 6 were observed during free play with age-appropriate materials. Children in classroom space #5a were observed during outdoor play. Lunch was observed and included cheeseburger, potato wedges, strawberries and milk. The following violations were documented. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for classroom space #2b. GS 110-91(12); .0508(a) 504 Perishable foods were not stored to protect against spoilage. In the kitchen there was one open bag of chex mix and one open bag of granola. 15A NCAC 18A .2806 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The hallway closet next to classroom space #5a was unlocked. Stored inside was the mop bucket jugs of bleach, disinfectants and other TB products. In classroom space #3 there were 6 packets of Alcohol wipes inside of the emergency bag hanging below five feet. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #4 there was an epi-pen with without an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In classroom space #1 there was a tube of Desitin that expired 2/2025 and in classroom space #4 there was an epi-pen that expired 6/2023. .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff hired on 12/2/24 did not have a valid medical report. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 12/2/24 did not have a valid TB test or screening on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff hired on 12/11/24 and on 12/2/24 did not have documentation of 16 hours of orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff hired on 8/21/2021 First Aid training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff hired on 8/21/2021 CPR training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Two of fifteen children being transported emergency information did not include a photograph. 10A NCAC 09 .1003(d) 1302 Individual applications were not on file for each child. One of nine children's records reviewed did not have an application on file. 10A NCAC 09 .0801(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Three of nine children's files reviewed did not have a medical report on file. One of nine children's files reviewed did not have an immunization record on file. GS 110-91(1);.0302(d)(2); .0304(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last recorded shelter in place or lockdown drill was 2/13/25. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 18,2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months. Based on the emergency drill log, a shelter in place or lockdown drill was not practiced every three months. The last recorded drill was 2/13/25. Consider marking your calendar as a reminder or set an alarm for when drills are due. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff P. Boyd hired on 12/2/24 did not have a valid medical report and TB screening or test on file. Staff hired on 8/21/21 did complete CPR and First aid training recertification prior to the expiration date of 4/8/24. A new CPR and FA training was on file dated 5/14/25. Orientation: Staff qualifications and training requirements are essential for adults who interact with and teach children. These requirements protect children in child care facilities by ensuring these facilities provide a physically safe and healthy environment where the developmental needs of children are being met and where children are cared for by qualified staff. Each staff person shall receive 16 hours of orientation within the first 6 weeks of employment. Two staff, P. Boyd and J. Smith did not have documentation of 16 hours of orientation on file. We discussed documenting the training hours received. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. Three of nine children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. An epi-pen in classroom #4 did not have a parental authorization form. You stated you contacted the parent requesting an updated form. Medication: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In classroom space #1 there was an expired tube of Desitin and an expired epi-pen in classroom space #4. We discussed returning all unused or expired medications to parents within 72 hours. Administrative Action: Corrective Action Plan: Stipulation #1: Maintaining compliance with NC Child Care Requirements but not limited to, Sanitation of Child Care Centers 15A NCAC 18A .2800. Violations of requirements were documented during today’s visit. Violations were documented during todays visit. Stipulation #2: Within one (1) week after this Notice is received, Z. Best, administrator, shall contact Tashaunda Hill, Environmental Health Program Specialist, Pitt County Health Department, to arrange for training that reviews sanitation requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Training was conducted at your facility on March 31, 2025. Stipulation #3: Within two (2) weeks after the training in stipulation #2 is completed, Ms. Best shall develop a written plan that describes, in detail, the steps that will be taken to ensure compliance with child care requirements related to sanitation. You submitted your written plan via email on April 22, 2025. I informed you that your plan was meets the requirements of the stipulation on April 25, 2025. Today I observed cleaning checklist in the classroom spaces. I also reviewed completed checklist from April and May. Stipulation #4: Within one (1) week after notification from the Division that the stipulation has been met for the written plan related to sanitation, Ms. Best shall conduct a staff meeting with all staff members to discuss the written plan. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. You submitted your documentation of staff meeting on May1, 2025. Additional Comments: ABCMS: You have completed the ABCMS provider portal training. Begin creating your facility roster. Training aids were emailed to you during the visit. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Natural Learning Initiative has created resources, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience and growth of all children. You can explore and use these resources on their website https://naturalearning.org/resources. Raise NC Newsletter – If you are not receiving and reading the Raise NC Newsletter, you are missing out on current relevant information about early childhood issues in North Carolina, information about proposed rules, available trainings and other information that may be of interest to you and your staff. The Raise NC Newsletter is typically sent out weekly to all facility contact email addresses, but if your email is not the facility contact email address, you can go to the DCDEE Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 6/4/2025 Number Present: 55 Completed Date: 6/4/2025 Age: From 0 To 5 Total Minutes: 298 Time In: 08:47 AM Time Out: 01:30 PM Time In: 04:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Z. Best, director assisted me with the visit. Your program currently operates with special provisional license, issued 2/18/25. The last annual compliance visit was conducted 7/25/24. The sanitation inspection was completed 11/26/24 with an “Superior” classification. The last fire inspection was conducted 11/19/24. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 6/3/25. The NC Secretary of State website was reviewed on 7/31/2023 and KinderCare Education, LLC was listed as current- active. I visited indoor and outdoor spaces. Children enrolled in classroom space #1 were observed eating breakfast in low highchairs and resting in approved cribs. Children in classroom space #2b, 4 and 6 were observed during free play with age-appropriate materials. Children in classroom space #5a were observed during outdoor play. Lunch was observed and included cheeseburger, potato wedges, strawberries and milk. The following violations were documented. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for classroom space #2b. GS 110-91(12); .0508(a) 504 Perishable foods were not stored to protect against spoilage. In the kitchen there was one open bag of chex mix and one open bag of granola. 15A NCAC 18A .2806 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The hallway closet next to classroom space #5a was unlocked. Stored inside was the mop bucket jugs of bleach, disinfectants and other TB products. In classroom space #3 there were 6 packets of Alcohol wipes inside of the emergency bag hanging below five feet. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #4 there was an epi-pen with without an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In classroom space #1 there was a tube of Desitin that expired 2/2025 and in classroom space #4 there was an epi-pen that expired 6/2023. .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff hired on 12/2/24 did not have a valid medical report. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 12/2/24 did not have a valid TB test or screening on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff hired on 12/11/24 and on 12/2/24 did not have documentation of 16 hours of orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff hired on 8/21/2021 First Aid training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff hired on 8/21/2021 CPR training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Two of fifteen children being transported emergency information did not include a photograph. 10A NCAC 09 .1003(d) 1302 Individual applications were not on file for each child. One of nine children's records reviewed did not have an application on file. 10A NCAC 09 .0801(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Three of nine children's files reviewed did not have a medical report on file. One of nine children's files reviewed did not have an immunization record on file. GS 110-91(1);.0302(d)(2); .0304(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last recorded shelter in place or lockdown drill was 2/13/25. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 18,2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months. Based on the emergency drill log, a shelter in place or lockdown drill was not practiced every three months. The last recorded drill was 2/13/25. Consider marking your calendar as a reminder or set an alarm for when drills are due. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff P. Boyd hired on 12/2/24 did not have a valid medical report and TB screening or test on file. Staff hired on 8/21/21 did complete CPR and First aid training recertification prior to the expiration date of 4/8/24. A new CPR and FA training was on file dated 5/14/25. Orientation: Staff qualifications and training requirements are essential for adults who interact with and teach children. These requirements protect children in child care facilities by ensuring these facilities provide a physically safe and healthy environment where the developmental needs of children are being met and where children are cared for by qualified staff. Each staff person shall receive 16 hours of orientation within the first 6 weeks of employment. Two staff, P. Boyd and J. Smith did not have documentation of 16 hours of orientation on file. We discussed documenting the training hours received. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. Three of nine children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. An epi-pen in classroom #4 did not have a parental authorization form. You stated you contacted the parent requesting an updated form. Medication: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In classroom space #1 there was an expired tube of Desitin and an expired epi-pen in classroom space #4. We discussed returning all unused or expired medications to parents within 72 hours. Administrative Action: Corrective Action Plan: Stipulation #1: Maintaining compliance with NC Child Care Requirements but not limited to, Sanitation of Child Care Centers 15A NCAC 18A .2800. Violations of requirements were documented during today’s visit. Violations were documented during todays visit. Stipulation #2: Within one (1) week after this Notice is received, Z. Best, administrator, shall contact Tashaunda Hill, Environmental Health Program Specialist, Pitt County Health Department, to arrange for training that reviews sanitation requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Training was conducted at your facility on March 31, 2025. Stipulation #3: Within two (2) weeks after the training in stipulation #2 is completed, Ms. Best shall develop a written plan that describes, in detail, the steps that will be taken to ensure compliance with child care requirements related to sanitation. You submitted your written plan via email on April 22, 2025. I informed you that your plan was meets the requirements of the stipulation on April 25, 2025. Today I observed cleaning checklist in the classroom spaces. I also reviewed completed checklist from April and May. Stipulation #4: Within one (1) week after notification from the Division that the stipulation has been met for the written plan related to sanitation, Ms. Best shall conduct a staff meeting with all staff members to discuss the written plan. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. You submitted your documentation of staff meeting on May1, 2025. Additional Comments: ABCMS: You have completed the ABCMS provider portal training. Begin creating your facility roster. Training aids were emailed to you during the visit. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Natural Learning Initiative has created resources, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience and growth of all children. You can explore and use these resources on their website https://naturalearning.org/resources. Raise NC Newsletter – If you are not receiving and reading the Raise NC Newsletter, you are missing out on current relevant information about early childhood issues in North Carolina, information about proposed rules, available trainings and other information that may be of interest to you and your staff. The Raise NC Newsletter is typically sent out weekly to all facility contact email addresses, but if your email is not the facility contact email address, you can go to the DCDEE Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 6/4/2025 Number Present: 55 Completed Date: 6/4/2025 Age: From 0 To 5 Total Minutes: 298 Time In: 08:47 AM Time Out: 01:30 PM Time In: 04:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Z. Best, director assisted me with the visit. Your program currently operates with special provisional license, issued 2/18/25. The last annual compliance visit was conducted 7/25/24. The sanitation inspection was completed 11/26/24 with an “Superior” classification. The last fire inspection was conducted 11/19/24. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 6/3/25. The NC Secretary of State website was reviewed on 7/31/2023 and KinderCare Education, LLC was listed as current- active. I visited indoor and outdoor spaces. Children enrolled in classroom space #1 were observed eating breakfast in low highchairs and resting in approved cribs. Children in classroom space #2b, 4 and 6 were observed during free play with age-appropriate materials. Children in classroom space #5a were observed during outdoor play. Lunch was observed and included cheeseburger, potato wedges, strawberries and milk. The following violations were documented. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for classroom space #2b. GS 110-91(12); .0508(a) 504 Perishable foods were not stored to protect against spoilage. In the kitchen there was one open bag of chex mix and one open bag of granola. 15A NCAC 18A .2806 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The hallway closet next to classroom space #5a was unlocked. Stored inside was the mop bucket jugs of bleach, disinfectants and other TB products. In classroom space #3 there were 6 packets of Alcohol wipes inside of the emergency bag hanging below five feet. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #4 there was an epi-pen with without an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In classroom space #1 there was a tube of Desitin that expired 2/2025 and in classroom space #4 there was an epi-pen that expired 6/2023. .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff hired on 12/2/24 did not have a valid medical report. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 12/2/24 did not have a valid TB test or screening on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff hired on 12/11/24 and on 12/2/24 did not have documentation of 16 hours of orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff hired on 8/21/2021 First Aid training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff hired on 8/21/2021 CPR training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Two of fifteen children being transported emergency information did not include a photograph. 10A NCAC 09 .1003(d) 1302 Individual applications were not on file for each child. One of nine children's records reviewed did not have an application on file. 10A NCAC 09 .0801(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Three of nine children's files reviewed did not have a medical report on file. One of nine children's files reviewed did not have an immunization record on file. GS 110-91(1);.0302(d)(2); .0304(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last recorded shelter in place or lockdown drill was 2/13/25. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 18,2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months. Based on the emergency drill log, a shelter in place or lockdown drill was not practiced every three months. The last recorded drill was 2/13/25. Consider marking your calendar as a reminder or set an alarm for when drills are due. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff P. Boyd hired on 12/2/24 did not have a valid medical report and TB screening or test on file. Staff hired on 8/21/21 did complete CPR and First aid training recertification prior to the expiration date of 4/8/24. A new CPR and FA training was on file dated 5/14/25. Orientation: Staff qualifications and training requirements are essential for adults who interact with and teach children. These requirements protect children in child care facilities by ensuring these facilities provide a physically safe and healthy environment where the developmental needs of children are being met and where children are cared for by qualified staff. Each staff person shall receive 16 hours of orientation within the first 6 weeks of employment. Two staff, P. Boyd and J. Smith did not have documentation of 16 hours of orientation on file. We discussed documenting the training hours received. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. Three of nine children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. An epi-pen in classroom #4 did not have a parental authorization form. You stated you contacted the parent requesting an updated form. Medication: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In classroom space #1 there was an expired tube of Desitin and an expired epi-pen in classroom space #4. We discussed returning all unused or expired medications to parents within 72 hours. Administrative Action: Corrective Action Plan: Stipulation #1: Maintaining compliance with NC Child Care Requirements but not limited to, Sanitation of Child Care Centers 15A NCAC 18A .2800. Violations of requirements were documented during today’s visit. Violations were documented during todays visit. Stipulation #2: Within one (1) week after this Notice is received, Z. Best, administrator, shall contact Tashaunda Hill, Environmental Health Program Specialist, Pitt County Health Department, to arrange for training that reviews sanitation requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Training was conducted at your facility on March 31, 2025. Stipulation #3: Within two (2) weeks after the training in stipulation #2 is completed, Ms. Best shall develop a written plan that describes, in detail, the steps that will be taken to ensure compliance with child care requirements related to sanitation. You submitted your written plan via email on April 22, 2025. I informed you that your plan was meets the requirements of the stipulation on April 25, 2025. Today I observed cleaning checklist in the classroom spaces. I also reviewed completed checklist from April and May. Stipulation #4: Within one (1) week after notification from the Division that the stipulation has been met for the written plan related to sanitation, Ms. Best shall conduct a staff meeting with all staff members to discuss the written plan. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. You submitted your documentation of staff meeting on May1, 2025. Additional Comments: ABCMS: You have completed the ABCMS provider portal training. Begin creating your facility roster. Training aids were emailed to you during the visit. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Natural Learning Initiative has created resources, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience and growth of all children. You can explore and use these resources on their website https://naturalearning.org/resources. Raise NC Newsletter – If you are not receiving and reading the Raise NC Newsletter, you are missing out on current relevant information about early childhood issues in North Carolina, information about proposed rules, available trainings and other information that may be of interest to you and your staff. The Raise NC Newsletter is typically sent out weekly to all facility contact email addresses, but if your email is not the facility contact email address, you can go to the DCDEE Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 6/4/2025 Number Present: 55 Completed Date: 6/4/2025 Age: From 0 To 5 Total Minutes: 298 Time In: 08:47 AM Time Out: 01:30 PM Time In: 04:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Z. Best, director assisted me with the visit. Your program currently operates with special provisional license, issued 2/18/25. The last annual compliance visit was conducted 7/25/24. The sanitation inspection was completed 11/26/24 with an “Superior” classification. The last fire inspection was conducted 11/19/24. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-seven percent as of 6/3/25. The NC Secretary of State website was reviewed on 7/31/2023 and KinderCare Education, LLC was listed as current- active. I visited indoor and outdoor spaces. Children enrolled in classroom space #1 were observed eating breakfast in low highchairs and resting in approved cribs. Children in classroom space #2b, 4 and 6 were observed during free play with age-appropriate materials. Children in classroom space #5a were observed during outdoor play. Lunch was observed and included cheeseburger, potato wedges, strawberries and milk. The following violations were documented. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for classroom space #2b. GS 110-91(12); .0508(a) 504 Perishable foods were not stored to protect against spoilage. In the kitchen there was one open bag of chex mix and one open bag of granola. 15A NCAC 18A .2806 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The hallway closet next to classroom space #5a was unlocked. Stored inside was the mop bucket jugs of bleach, disinfectants and other TB products. In classroom space #3 there were 6 packets of Alcohol wipes inside of the emergency bag hanging below five feet. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #4 there was an epi-pen with without an authorization form on file. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In classroom space #1 there was a tube of Desitin that expired 2/2025 and in classroom space #4 there was an epi-pen that expired 6/2023. .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff hired on 12/2/24 did not have a valid medical report. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 12/2/24 did not have a valid TB test or screening on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff hired on 12/11/24 and on 12/2/24 did not have documentation of 16 hours of orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff hired on 8/21/2021 First Aid training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff hired on 8/21/2021 CPR training expired 4/8/24. A new first aid training was on file dated for 5/14/25. .1102(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Two of fifteen children being transported emergency information did not include a photograph. 10A NCAC 09 .1003(d) 1302 Individual applications were not on file for each child. One of nine children's records reviewed did not have an application on file. 10A NCAC 09 .0801(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Three of nine children's files reviewed did not have a medical report on file. One of nine children's files reviewed did not have an immunization record on file. GS 110-91(1);.0302(d)(2); .0304(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last recorded shelter in place or lockdown drill was 2/13/25. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 18,2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Emergency Drills: You must conduct either a shelter-in-place or a lockdown drill every three months. Based on the emergency drill log, a shelter in place or lockdown drill was not practiced every three months. The last recorded drill was 2/13/25. Consider marking your calendar as a reminder or set an alarm for when drills are due. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff P. Boyd hired on 12/2/24 did not have a valid medical report and TB screening or test on file. Staff hired on 8/21/21 did complete CPR and First aid training recertification prior to the expiration date of 4/8/24. A new CPR and FA training was on file dated 5/14/25. Orientation: Staff qualifications and training requirements are essential for adults who interact with and teach children. These requirements protect children in child care facilities by ensuring these facilities provide a physically safe and healthy environment where the developmental needs of children are being met and where children are cared for by qualified staff. Each staff person shall receive 16 hours of orientation within the first 6 weeks of employment. Two staff, P. Boyd and J. Smith did not have documentation of 16 hours of orientation on file. We discussed documenting the training hours received. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. Three of nine children’s records reviewed did not have medical and immunization records on file. Review children’s files often and use the Center children’s checklist to ensure you have all required documents within the specified timeframe. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. An epi-pen in classroom #4 did not have a parental authorization form. You stated you contacted the parent requesting an updated form. Medication: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In classroom space #1 there was an expired tube of Desitin and an expired epi-pen in classroom space #4. We discussed returning all unused or expired medications to parents within 72 hours. Administrative Action: Corrective Action Plan: Stipulation #1: Maintaining compliance with NC Child Care Requirements but not limited to, Sanitation of Child Care Centers 15A NCAC 18A .2800. Violations of requirements were documented during today’s visit. Violations were documented during todays visit. Stipulation #2: Within one (1) week after this Notice is received, Z. Best, administrator, shall contact Tashaunda Hill, Environmental Health Program Specialist, Pitt County Health Department, to arrange for training that reviews sanitation requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Training was conducted at your facility on March 31, 2025. Stipulation #3: Within two (2) weeks after the training in stipulation #2 is completed, Ms. Best shall develop a written plan that describes, in detail, the steps that will be taken to ensure compliance with child care requirements related to sanitation. You submitted your written plan via email on April 22, 2025. I informed you that your plan was meets the requirements of the stipulation on April 25, 2025. Today I observed cleaning checklist in the classroom spaces. I also reviewed completed checklist from April and May. Stipulation #4: Within one (1) week after notification from the Division that the stipulation has been met for the written plan related to sanitation, Ms. Best shall conduct a staff meeting with all staff members to discuss the written plan. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. You submitted your documentation of staff meeting on May1, 2025. Additional Comments: ABCMS: You have completed the ABCMS provider portal training. Begin creating your facility roster. Training aids were emailed to you during the visit. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Natural Learning Initiative has created resources, often in collaboration with the Natural Learning Initiative’s interdisciplinary partners, to support technical assistance, professional development, and generally to promote the importance of the natural environment in the daily experience and growth of all children. You can explore and use these resources on their website https://naturalearning.org/resources. Raise NC Newsletter – If you are not receiving and reading the Raise NC Newsletter, you are missing out on current relevant information about early childhood issues in North Carolina, information about proposed rules, available trainings and other information that may be of interest to you and your staff. The Raise NC Newsletter is typically sent out weekly to all facility contact email addresses, but if your email is not the facility contact email address, you can go to the DCDEE Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 58 Completed Date: 4/22/2025 Age: From 0 To 5 Total Minutes: 182 Time In: 09:48 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements for an administrative action follow-up visit, including the Corrective Action Plan included in the Written Warning issued on March 19, 2025, by the DCDEE to this facility. Upon entrance of the facility, I reviewed the Administrative Action, Cover Letter and Corrective Action Plan posted near security door, visible to staff and parents. The special provisional license was posted. You, Z. Best, director, assisted me with the visit. Children enrolled in classroom space #1 sat with the teachers as they were singing songs, teachers comforted crying children. In classroom space #2b and 5a were observed during free play with age appropriate materials. Children four and five years of age were observed in the outdoor space sitting under the shelter as the teacher read the book “The Bear Who Shared”. Transitions from the outdoor space to the classroom space and handwashing were observed. The following violations were observed. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. In classroom space #2a the ceiling tile was protruding from the ceiling exposing the vent system. 10A NCAC 09 .0601(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In classroom space #5a the emergency bag was stored on top of the sand and water table below five feet. In the bag was a Ventolin HFA inhaler, First Aid Burn Cream, and Neomycin Antibiotic Ointment. 15A NCAC 18A .2820(d) Two violations were observed; you immediately corrected the violations when I brought them to your attention. Therefore no further action is required at this time. Corrective Action Plan: Stipulation #1: Maintaining compliance with NC Child Care Requirements but not limited to, Sanitation of Child Care Centers 15A NCAC 18A .2800. Violations of requirements were documented during today’s visit. Stipulation #2: Within one (1) week after this Notice is received, Z. Best, administrator, shall contact Tashaunda Hill, Environmental Health Program Specialist, Pitt County Health Department, to arrange for training that reviews sanitation requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Training was conducted at your facility on March 31, 2025. Stipulation #3: Within two (2) weeks after the training in stipulation #2 is completed, Ms. Best shall develop a written plan that describes, in detail, the steps that will be taken to ensure compliance with child care requirements related to sanitation. You submitted your written plan via email on April 22, 2025. Stipulation #4: Within one (1) week after notification from the Division that the stipulation has been met for the written plan related to sanitation, Ms. Best shall conduct a staff meeting with all staff members to discuss the written plan. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-490. Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0225-170L Visit Date: 2/18/2025 Number Present: 45 Completed Date: 2/18/2025 Age: From 0 To 5 Total Minutes: 220 Time In: 09:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Christina Bynum , Investigations Consultant, accompanied me during today’s visit. The allegations are as follows: There is a concern that sanitation guidelines are not being followed. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted. In classroom space #1 children were observed having breakfast. Breakfast included cheerios, peaches, and milk. Children in classroom spaces # 2b, 4, and 5a were observed during morning group. Regarding the allegation that sanitation guidelines are not being followed, classroom observations were conducted. The allegation was shared with you, and you were given the opportunity to respond. You stated that staff are sweeping, mopping, vacuuming at the close of the day, and mopping also occurs after lunch. Children’s arrival was observed, and the child did not wash their hands before joining the morning group. The trash receptacle in classroom space #5a is broken and is no longer hands-free. You informed me that diapering still occurs in classroom #5a, we discussed a covered receptacle is required. Handwashing was not observed after a staff assisted a child with toileting in classroom space #5a. Standing water was observed in containers on both sides of the building near the classroom doors, and in a large hole on the preschool playground. You removed the containers during the visit. A staff member purse was stored on top of cots in classroom space #5a. You removed the purse and stored it in a locked cabinet in the classroom space. You also stated that you had discussed with staff having a cleaning day on a Saturday. Based on observations the finding regarding the allegation was confirmed. The following violations were observed: Violation Number Comment Rule 504 Perishable foods were not stored to protect against spoilage. In the freezer there was a bag of burgers that was opened. 15A NCAC 18A .2806 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child's arrival to classroom space #4 was observed, the child did not wash their hands. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. A staff member in classroom space #5a was observed assisting a child with toileting routines, the staff member did not wash their hands after removing their gloves and assisting the child. 15A NCAC 18A .2803(a) 618 Diaper changing surfaces were not kept free of storage. In classroom space #1 there were diapers and wipes stored on top of the diaper table and in the sink. In classroom space #5a there were craft materials and a box stored in the diapering sink. 15A NCAC 18A .2819(b) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In classroom space #6 there was visible dust on the ceiling vents. 15A NCAC 18A .2825(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. On the outside of the building near the classroom doors there was containers that had standing water in them on both sides of the building. There was a large hole near the picnic table on the preschool playground with standing water. There were two large holes on the toddler playground. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Stored in an unlocked cabinet in classroom space #6 there was a jar of Vaseline Healing Jelly. .2820(b) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In classroom space #5a a staff member was observed telling a child who was crying "You need to be quiet" other staff told the children to "stop" when redirecting their behaviors. G.S. 110-91(10) 9995 A violation was found for which there is no item number. In classroom space #5a a staff members purse was stored on top of a shelf below five feet, and later the staff's purse was stored on top of the children's cots below five feet. This is a violation of sanitation rule15A NCAC 18A .2820 (g). 9996 A violation was found for which there is no item number. Covered trash receptacles in classroom space #5a was broken, and no longer hands free. This is a violation of sanitation rule 15A NCAC 18A .2819. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 4, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Nurture/Care Treatment: Staff should interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and participating in activities with the children. For example, staff shall: make eye contact when speaking to a child; engage children in conversation to share experiences, ideas, and opinions; help children develop problem-solving skills; and facilitate learning by providing positive reinforcement, encouraging efforts, and recognizing accomplishments. A child in classroom space #5a was observed crying and visibly upset during morning group. A staff member told the child inappropriate tone “You need to be quiet”. Another staff instructed a child to "Stop" to redirect the child behaviors. Interaction and conversation with adults is one of the main channels through which children learn about themselves, others, and the world in which they live. There should be an abundance of positive, nurturing interactions with children. You stated that you created a safe place in the classroom. Encourage staff to use the safe place when needed. Contact the behavior hotline for additional assistance. Sanitation: Sanitation in child care centers is crucial for protecting the health and well-being of young children, who are more vulnerable to illnesses due to developing immune systems. Proper sanitation practices help prevent the spread of infectious diseases such as cold, flus, and stomach viruses, ensuring a safe and hygienic environment for children and staff. Adhering to state regulations and sanitation guidelines also promotes compliance with health and safety standards, reducing the risk of outbreaks and improving overall child care quality. Prioritize cleanliness by helping staff create cleaning schedules, daily checklist, cleaning during rest times, at closing time, and incorporating days in which staff can solely devote to deep cleaning. Review with staff facility policies on cleaning. Storage of Hazardous Items: Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. A jar of Vaseline was stored in classroom space #6 in an unlocked cabinet. We discussed that all lotions, even if the items belong to staff, should be stored above five feet and inaccessible. Review storage of hazardous items with staff. Please be reminded that confirmed allegations may lead to an administrative action against your license. Refer to section .2200 of the NC Child Care Rules for additional information. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0225-170L Visit Date: 2/18/2025 Number Present: 45 Completed Date: 2/18/2025 Age: From 0 To 5 Total Minutes: 220 Time In: 09:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Christina Bynum , Investigations Consultant, accompanied me during today’s visit. The allegations are as follows: There is a concern that sanitation guidelines are not being followed. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted. In classroom space #1 children were observed having breakfast. Breakfast included cheerios, peaches, and milk. Children in classroom spaces # 2b, 4, and 5a were observed during morning group. Regarding the allegation that sanitation guidelines are not being followed, classroom observations were conducted. The allegation was shared with you, and you were given the opportunity to respond. You stated that staff are sweeping, mopping, vacuuming at the close of the day, and mopping also occurs after lunch. Children’s arrival was observed, and the child did not wash their hands before joining the morning group. The trash receptacle in classroom space #5a is broken and is no longer hands-free. You informed me that diapering still occurs in classroom #5a, we discussed a covered receptacle is required. Handwashing was not observed after a staff assisted a child with toileting in classroom space #5a. Standing water was observed in containers on both sides of the building near the classroom doors, and in a large hole on the preschool playground. You removed the containers during the visit. A staff member purse was stored on top of cots in classroom space #5a. You removed the purse and stored it in a locked cabinet in the classroom space. You also stated that you had discussed with staff having a cleaning day on a Saturday. Based on observations the finding regarding the allegation was confirmed. The following violations were observed: Violation Number Comment Rule 504 Perishable foods were not stored to protect against spoilage. In the freezer there was a bag of burgers that was opened. 15A NCAC 18A .2806 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child's arrival to classroom space #4 was observed, the child did not wash their hands. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. A staff member in classroom space #5a was observed assisting a child with toileting routines, the staff member did not wash their hands after removing their gloves and assisting the child. 15A NCAC 18A .2803(a) 618 Diaper changing surfaces were not kept free of storage. In classroom space #1 there were diapers and wipes stored on top of the diaper table and in the sink. In classroom space #5a there were craft materials and a box stored in the diapering sink. 15A NCAC 18A .2819(b) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In classroom space #6 there was visible dust on the ceiling vents. 15A NCAC 18A .2825(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. On the outside of the building near the classroom doors there was containers that had standing water in them on both sides of the building. There was a large hole near the picnic table on the preschool playground with standing water. There were two large holes on the toddler playground. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Stored in an unlocked cabinet in classroom space #6 there was a jar of Vaseline Healing Jelly. .2820(b) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In classroom space #5a a staff member was observed telling a child who was crying "You need to be quiet" other staff told the children to "stop" when redirecting their behaviors. G.S. 110-91(10) 9995 A violation was found for which there is no item number. In classroom space #5a a staff members purse was stored on top of a shelf below five feet, and later the staff's purse was stored on top of the children's cots below five feet. This is a violation of sanitation rule15A NCAC 18A .2820 (g). 9996 A violation was found for which there is no item number. Covered trash receptacles in classroom space #5a was broken, and no longer hands free. This is a violation of sanitation rule 15A NCAC 18A .2819. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 4, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Nurture/Care Treatment: Staff should interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and participating in activities with the children. For example, staff shall: make eye contact when speaking to a child; engage children in conversation to share experiences, ideas, and opinions; help children develop problem-solving skills; and facilitate learning by providing positive reinforcement, encouraging efforts, and recognizing accomplishments. A child in classroom space #5a was observed crying and visibly upset during morning group. A staff member told the child inappropriate tone “You need to be quiet”. Another staff instructed a child to "Stop" to redirect the child behaviors. Interaction and conversation with adults is one of the main channels through which children learn about themselves, others, and the world in which they live. There should be an abundance of positive, nurturing interactions with children. You stated that you created a safe place in the classroom. Encourage staff to use the safe place when needed. Contact the behavior hotline for additional assistance. Sanitation: Sanitation in child care centers is crucial for protecting the health and well-being of young children, who are more vulnerable to illnesses due to developing immune systems. Proper sanitation practices help prevent the spread of infectious diseases such as cold, flus, and stomach viruses, ensuring a safe and hygienic environment for children and staff. Adhering to state regulations and sanitation guidelines also promotes compliance with health and safety standards, reducing the risk of outbreaks and improving overall child care quality. Prioritize cleanliness by helping staff create cleaning schedules, daily checklist, cleaning during rest times, at closing time, and incorporating days in which staff can solely devote to deep cleaning. Review with staff facility policies on cleaning. Storage of Hazardous Items: Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. A jar of Vaseline was stored in classroom space #6 in an unlocked cabinet. We discussed that all lotions, even if the items belong to staff, should be stored above five feet and inaccessible. Review storage of hazardous items with staff. Please be reminded that confirmed allegations may lead to an administrative action against your license. Refer to section .2200 of the NC Child Care Rules for additional information. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0125-191L Visit Date: 1/28/2025 Number Present: 56 Completed Date: 1/28/2025 Age: From 0 To 10 Total Minutes: 85 Time In: 02:35 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There is a concern that sanitation guidelines are not being followed. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted. Children throughout the facility were observed during snack time. Today’s snack included Goldfish, alphabet crackers, tropical fruit cups, and water. Regarding the allegation that sanitation guidelines are not being followed, classroom observations were conducted, select staff interviews were conducted. It reported that staff clean and sanitize the classroom including toys, sweep and mop during rest time, and at the end of the day staff clean classrooms prior to closing the classroom. I was informed closing cleaning includes vacuuming and mopping. You also informed me that you and your assistant clean the front lobby area and classrooms that are not being used. In classroom space #3 next to the children’s sink the baseboards were peeling. Staff in classroom space #1 were observed during diaper changing. Staff did not properly clean hands after removing soiled items. Based on observations the finding regarding the allegation was confirmed. The following violations were observed: Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. In classroom space #3 the baseboard next to the sink was peeling from the wall. 15A NCAC 18A .2824(a)&(b) 9995 A violation was found for which there is no item number. Staff observed in classroom space #1 did not follow diaper changing procedures. This is a violation of sanitation rule 15A NCAC 18A .2819 (d). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 11, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Walls: Floors, walls, and ceilings should be in good repair, and easy to clean when soiled. Messy play and activities that lead to soiling of floors and walls is developmentally appropriate in all age groups, but especially among very young children, the same group that is most susceptible to infectious disease. These factors lead to soiling and contamination of floors and walls. A smooth, nonporous surface prevents deterioration and mold and is easier to clean and sanitize; therefore, helps prevent the spread of infectious diseases. The baseboards next to the sink in classroom space #3 were peeling from the wall. During the visit you put a work order into your facilities maintenance to have the baseboards repaired. Diapering: The procedure for diaper changing is designed to reduce the contamination of surfaces that will later come in contact with uncontaminated surfaces such as hands, furnishings, and floors. Posting the multistep procedure may help caregivers/teachers maintain the routine. In classroom space #1 a staff member was observed after removing plastic gloves and soiled diaper placing the items in the trash by manually lifting the lid to the trashcan, then wiping the child’s hand with a wipe, wiping their hands with a wipe and disposing those wipes in the trash by manually lifting the lid of the trashcan. The staff then placed a clean diaper on the child. When asked the staff reported the lid to the trashcan was broken, so the staff was unable to use the hand-free method. When I brought this to your attention you replaced the trashcan with another trash receptacle from classroom that was not in use. You tested both trashcan lids and both worked properly. Review with staff the steps to the diaper changing procedures and observe to ensure implementation. Please be reminded that confirmed allegations may lead to an administrative action against your license. Refer to section .2200 of the NC Child Care Rules for additional information. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0924-254L Visit Date: 10/9/2024 Number Present: 38 Completed Date: 10/9/2024 Age: From 0 To 5 Total Minutes: 220 Time In: 07:35 AM Time Out: 10:00 AM Time In: 12:30 PM Time Out: 01:45 PM List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my 9/25/24 complaint visit. Brittany Jones, Child Care Consultant accompanied me during today’s visit. Throughout the classroom spaces children were engaged in free play with a variety of age-appropriate materials. Children under age one received care according to their needs including feeding. Children’s arrival was observed. Breakfast was observed and included cheese toast, mixed fruit, pears and milk. The following violations documented during the 9/25/24 visit were monitored for compliance during this visit: 303- Children were not adequately supervised at all times. It was reported on September 17, 2024, a staff member in classroom space #2a was observed sleeping. During today’s visit staff were observed positioning themselves in the classroom spaces to see and hear the children. You stated that staff completed a training on supervision on 10/8/24. You provided a copy of the staff’s training certificate during the visit. Therapist were observed providing services to children in classroom space #4. 1756- Enhanced staff/child ratios and group sizes were not met. In classroom space #1, one staff member cared for seven children: two children seven months of age, one child five months of age and four children one years of age alone. This is a violation of a requirement in 10A NCAC 09 .2818. Today, the required number of staff were assigned to each classroom space. Staff upon arrival were observed transitioning children to their designated classroom spaces. You assisted with working in classroom spaces to maintain staff/child ratios and to relieve staff bathroom breaks. Selected staff interviews were conducted. It was reported that staff were out of ratio on October 8, 2024. Attendance records and child supervision records for the current week were reviewed. Attendance records and child supervision records on October 8, 2024, reflected one staff member cared for eleven (11) children two to three years of age alone from 7:30am-7:49am. You stated that staff schedules were changed, and new staff schedules begin today. Three staff member schedules were changed arrive earlier; one staff will now arrive at 7:15 am instead of 7:30am, one staff member will arrive at 7:30am instead of 8:30am, and one staff will arrive at 8am instead of 8:30am. You also stated that the facility policy is that staff are to sign in when they enter a classroom on the child supervision record and when they leave the classroom space, they are to sign out on the child supervision record. Additionally, you stated that sometimes in a hurry you enter a classroom space and begin working, and a teacher will state to you that they are signing you in on the child supervision record. You stated that you have never asked staff to sign you in on the child supervision record when you are not in the classroom and to your knowledge no other management staff have asked staff to sign them in on the child supervision records when they are not in the classroom space. 1876- A child was yelled at, shamed, humiliated, frightened, threatened or bullied. It was reported that on several occasions staff are heard yelling at children. Staff were observed using soft tones, and positively interacting with children. Staff in classroom space #2b were observed singing and dancing with the children. Staff in classroom space #6 redirected children using positive guidance and appropriate tones. You stated that the district manager reviewed the facilities discipline policy with the staff on October 8, 2024. You provided a copies of the discipline policy signed my staff indicating their review. The following violations were observed. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Today a food delivery truck was bringing food into the facility, the front door and door to the lobby of the facility were propped open. The cook was in the kitchen unpacking boxes and the administrator was working in classroom space #1 to meet staff/child ratio. The lobby and entry to the facility were unattended. 10A NCAC 09 .0601(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency Information forms were not on file for three therapists providing services to children during today's visit. .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. Collateral reports, attendance and child supervision records indicated on October 8, 2024 one staff member in classroom space #6 cared for eleven children two to three years of age from 7:30am -7:49am alone. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. Therapist Dexter Sherrod, Lauren Stephenson and Sharla Lincoln were onsite providing services to children during today's visit. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 23, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff/Child Ratio: Maintaining staff/child ratios and maximum group sizes is also essential to the health and safety of children. If children are combined with similar age groups, such as in the early morning or later evening hours, the staff/child ratio and maximum group size for the youngest child in the group must be maintained. Based on selected interviews, attendance records and child supervision records one staff member on October 8, 2024, cared for eleven (11) children: ten children two years of age and one child three years of age, alone from 7:30am-7:49am. You stated that staff schedules were changed for three staff to arrive earlier, and those staff started working those schedules today. You also stated that staff have been instructed to tell parents to wait if the classroom is out of ratio. Your facility uses a child supervision record, recorded attendance in a company app and sign/in out sheets completed by parents. Use these records to monitor children’s arrival and departure times, hire additional staff, and adjust current staff schedules as needed to meet staff/child ratio. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space that could cause bodily harm, including risks like electrical shock, drowning hazards from bodies of water, and injuries from vehicular traffic, by implementing preventative measures and safety protocols to protect individuals on the premises. During the visit, a food delivery truck made a delivery to the facility. The front door and door to the lobby of the facility were both propped open to allow the driver to bring the food inside on a hand truck. The cook was helping unpack the food in the kitchen and the administrator was meeting ratio in the infant room, leaving the doors unattended. These open doors allow access to the parking lot and a very busy street outside of the facility. When prompted the cook, went out to the lobby to ensure supervision of the space. We discussed the importance of having someone near the doors while they are propped open to ensure that children do not have access to the busy street. Emergency Information: The Emergency Information form must be completed for all staff by day one of hire and updated as changes occur or at least annually. Therapist providing services to children at your facility are required to have an emergency information form on file. Today three therapist were onsite providing services to children. Emergency situations can occur quickly and without warning. This is why it is important that you have complete and up-to-date emergency information on file for all children, staff, and therapists. We discussed having a file for therapist information. Criminal Background Checks: Criminal Background Checks ensure that staff have not committed any crimes which could potentially make them unsafe to be around children and other staff. Because Abuse and Neglect registries are also checked, it helps to ensure that children are protected from physical, mental, and sexual abuse. Performing diligent background screenings also protects the child care facility against future legal challenges. All owners of licensed child care facilities and employees working in a licensed child care center are required to submit a Criminal Background Check (CBC) and receive their Qualifying Letter prior to their first day of employment. All therapist providing services to children unaccompanied by a staff of the facility, are required to have to complete a criminal background check and supply the facility with their qualifying letter. Therapist Dexter Sherrod was on site providing services, I verified in ABCMS portal that Mr. Sherrod is qualified through 5/13/2029. Therapist Sharla Lincoln and Lauren Stephenson were observed providing services to a child in the outdoor space outside of the back door of classroom space #4. We discussed having the therapist supply you with valid qualifying letters prior to providing services alone with children. Additional Comments: As stated in the 9/25/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date. You submitted a compliance letter this morning via email and provided a copy of the information submitted for review during the visit. Today I observed correction of two out of three of the violations documented. A repeat violation of staff/child ratio was documented during today’s visit. Continued noncompliance may result in an administrative action per Child Care Rule 10A NCAC 09 .2204(6) and you will be notified in writing of any action taken. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2204 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0924-254L Visit Date: 10/9/2024 Number Present: 38 Completed Date: 10/9/2024 Age: From 0 To 5 Total Minutes: 220 Time In: 07:35 AM Time Out: 10:00 AM Time In: 12:30 PM Time Out: 01:45 PM List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my 9/25/24 complaint visit. Brittany Jones, Child Care Consultant accompanied me during today’s visit. Throughout the classroom spaces children were engaged in free play with a variety of age-appropriate materials. Children under age one received care according to their needs including feeding. Children’s arrival was observed. Breakfast was observed and included cheese toast, mixed fruit, pears and milk. The following violations documented during the 9/25/24 visit were monitored for compliance during this visit: 303- Children were not adequately supervised at all times. It was reported on September 17, 2024, a staff member in classroom space #2a was observed sleeping. During today’s visit staff were observed positioning themselves in the classroom spaces to see and hear the children. You stated that staff completed a training on supervision on 10/8/24. You provided a copy of the staff’s training certificate during the visit. Therapist were observed providing services to children in classroom space #4. 1756- Enhanced staff/child ratios and group sizes were not met. In classroom space #1, one staff member cared for seven children: two children seven months of age, one child five months of age and four children one years of age alone. This is a violation of a requirement in 10A NCAC 09 .2818. Today, the required number of staff were assigned to each classroom space. Staff upon arrival were observed transitioning children to their designated classroom spaces. You assisted with working in classroom spaces to maintain staff/child ratios and to relieve staff bathroom breaks. Selected staff interviews were conducted. It was reported that staff were out of ratio on October 8, 2024. Attendance records and child supervision records for the current week were reviewed. Attendance records and child supervision records on October 8, 2024, reflected one staff member cared for eleven (11) children two to three years of age alone from 7:30am-7:49am. You stated that staff schedules were changed, and new staff schedules begin today. Three staff member schedules were changed arrive earlier; one staff will now arrive at 7:15 am instead of 7:30am, one staff member will arrive at 7:30am instead of 8:30am, and one staff will arrive at 8am instead of 8:30am. You also stated that the facility policy is that staff are to sign in when they enter a classroom on the child supervision record and when they leave the classroom space, they are to sign out on the child supervision record. Additionally, you stated that sometimes in a hurry you enter a classroom space and begin working, and a teacher will state to you that they are signing you in on the child supervision record. You stated that you have never asked staff to sign you in on the child supervision record when you are not in the classroom and to your knowledge no other management staff have asked staff to sign them in on the child supervision records when they are not in the classroom space. 1876- A child was yelled at, shamed, humiliated, frightened, threatened or bullied. It was reported that on several occasions staff are heard yelling at children. Staff were observed using soft tones, and positively interacting with children. Staff in classroom space #2b were observed singing and dancing with the children. Staff in classroom space #6 redirected children using positive guidance and appropriate tones. You stated that the district manager reviewed the facilities discipline policy with the staff on October 8, 2024. You provided a copies of the discipline policy signed my staff indicating their review. The following violations were observed. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Today a food delivery truck was bringing food into the facility, the front door and door to the lobby of the facility were propped open. The cook was in the kitchen unpacking boxes and the administrator was working in classroom space #1 to meet staff/child ratio. The lobby and entry to the facility were unattended. 10A NCAC 09 .0601(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency Information forms were not on file for three therapists providing services to children during today's visit. .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. Collateral reports, attendance and child supervision records indicated on October 8, 2024 one staff member in classroom space #6 cared for eleven children two to three years of age from 7:30am -7:49am alone. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. Therapist Dexter Sherrod, Lauren Stephenson and Sharla Lincoln were onsite providing services to children during today's visit. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 23, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff/Child Ratio: Maintaining staff/child ratios and maximum group sizes is also essential to the health and safety of children. If children are combined with similar age groups, such as in the early morning or later evening hours, the staff/child ratio and maximum group size for the youngest child in the group must be maintained. Based on selected interviews, attendance records and child supervision records one staff member on October 8, 2024, cared for eleven (11) children: ten children two years of age and one child three years of age, alone from 7:30am-7:49am. You stated that staff schedules were changed for three staff to arrive earlier, and those staff started working those schedules today. You also stated that staff have been instructed to tell parents to wait if the classroom is out of ratio. Your facility uses a child supervision record, recorded attendance in a company app and sign/in out sheets completed by parents. Use these records to monitor children’s arrival and departure times, hire additional staff, and adjust current staff schedules as needed to meet staff/child ratio. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space that could cause bodily harm, including risks like electrical shock, drowning hazards from bodies of water, and injuries from vehicular traffic, by implementing preventative measures and safety protocols to protect individuals on the premises. During the visit, a food delivery truck made a delivery to the facility. The front door and door to the lobby of the facility were both propped open to allow the driver to bring the food inside on a hand truck. The cook was helping unpack the food in the kitchen and the administrator was meeting ratio in the infant room, leaving the doors unattended. These open doors allow access to the parking lot and a very busy street outside of the facility. When prompted the cook, went out to the lobby to ensure supervision of the space. We discussed the importance of having someone near the doors while they are propped open to ensure that children do not have access to the busy street. Emergency Information: The Emergency Information form must be completed for all staff by day one of hire and updated as changes occur or at least annually. Therapist providing services to children at your facility are required to have an emergency information form on file. Today three therapist were onsite providing services to children. Emergency situations can occur quickly and without warning. This is why it is important that you have complete and up-to-date emergency information on file for all children, staff, and therapists. We discussed having a file for therapist information. Criminal Background Checks: Criminal Background Checks ensure that staff have not committed any crimes which could potentially make them unsafe to be around children and other staff. Because Abuse and Neglect registries are also checked, it helps to ensure that children are protected from physical, mental, and sexual abuse. Performing diligent background screenings also protects the child care facility against future legal challenges. All owners of licensed child care facilities and employees working in a licensed child care center are required to submit a Criminal Background Check (CBC) and receive their Qualifying Letter prior to their first day of employment. All therapist providing services to children unaccompanied by a staff of the facility, are required to have to complete a criminal background check and supply the facility with their qualifying letter. Therapist Dexter Sherrod was on site providing services, I verified in ABCMS portal that Mr. Sherrod is qualified through 5/13/2029. Therapist Sharla Lincoln and Lauren Stephenson were observed providing services to a child in the outdoor space outside of the back door of classroom space #4. We discussed having the therapist supply you with valid qualifying letters prior to providing services alone with children. Additional Comments: As stated in the 9/25/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date. You submitted a compliance letter this morning via email and provided a copy of the information submitted for review during the visit. Today I observed correction of two out of three of the violations documented. A repeat violation of staff/child ratio was documented during today’s visit. Continued noncompliance may result in an administrative action per Child Care Rule 10A NCAC 09 .2204(6) and you will be notified in writing of any action taken. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0924-254L Visit Date: 10/9/2024 Number Present: 38 Completed Date: 10/9/2024 Age: From 0 To 5 Total Minutes: 220 Time In: 07:35 AM Time Out: 10:00 AM Time In: 12:30 PM Time Out: 01:45 PM List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my 9/25/24 complaint visit. Brittany Jones, Child Care Consultant accompanied me during today’s visit. Throughout the classroom spaces children were engaged in free play with a variety of age-appropriate materials. Children under age one received care according to their needs including feeding. Children’s arrival was observed. Breakfast was observed and included cheese toast, mixed fruit, pears and milk. The following violations documented during the 9/25/24 visit were monitored for compliance during this visit: 303- Children were not adequately supervised at all times. It was reported on September 17, 2024, a staff member in classroom space #2a was observed sleeping. During today’s visit staff were observed positioning themselves in the classroom spaces to see and hear the children. You stated that staff completed a training on supervision on 10/8/24. You provided a copy of the staff’s training certificate during the visit. Therapist were observed providing services to children in classroom space #4. 1756- Enhanced staff/child ratios and group sizes were not met. In classroom space #1, one staff member cared for seven children: two children seven months of age, one child five months of age and four children one years of age alone. This is a violation of a requirement in 10A NCAC 09 .2818. Today, the required number of staff were assigned to each classroom space. Staff upon arrival were observed transitioning children to their designated classroom spaces. You assisted with working in classroom spaces to maintain staff/child ratios and to relieve staff bathroom breaks. Selected staff interviews were conducted. It was reported that staff were out of ratio on October 8, 2024. Attendance records and child supervision records for the current week were reviewed. Attendance records and child supervision records on October 8, 2024, reflected one staff member cared for eleven (11) children two to three years of age alone from 7:30am-7:49am. You stated that staff schedules were changed, and new staff schedules begin today. Three staff member schedules were changed arrive earlier; one staff will now arrive at 7:15 am instead of 7:30am, one staff member will arrive at 7:30am instead of 8:30am, and one staff will arrive at 8am instead of 8:30am. You also stated that the facility policy is that staff are to sign in when they enter a classroom on the child supervision record and when they leave the classroom space, they are to sign out on the child supervision record. Additionally, you stated that sometimes in a hurry you enter a classroom space and begin working, and a teacher will state to you that they are signing you in on the child supervision record. You stated that you have never asked staff to sign you in on the child supervision record when you are not in the classroom and to your knowledge no other management staff have asked staff to sign them in on the child supervision records when they are not in the classroom space. 1876- A child was yelled at, shamed, humiliated, frightened, threatened or bullied. It was reported that on several occasions staff are heard yelling at children. Staff were observed using soft tones, and positively interacting with children. Staff in classroom space #2b were observed singing and dancing with the children. Staff in classroom space #6 redirected children using positive guidance and appropriate tones. You stated that the district manager reviewed the facilities discipline policy with the staff on October 8, 2024. You provided a copies of the discipline policy signed my staff indicating their review. The following violations were observed. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Today a food delivery truck was bringing food into the facility, the front door and door to the lobby of the facility were propped open. The cook was in the kitchen unpacking boxes and the administrator was working in classroom space #1 to meet staff/child ratio. The lobby and entry to the facility were unattended. 10A NCAC 09 .0601(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency Information forms were not on file for three therapists providing services to children during today's visit. .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. Collateral reports, attendance and child supervision records indicated on October 8, 2024 one staff member in classroom space #6 cared for eleven children two to three years of age from 7:30am -7:49am alone. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. Therapist Dexter Sherrod, Lauren Stephenson and Sharla Lincoln were onsite providing services to children during today's visit. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 23, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff/Child Ratio: Maintaining staff/child ratios and maximum group sizes is also essential to the health and safety of children. If children are combined with similar age groups, such as in the early morning or later evening hours, the staff/child ratio and maximum group size for the youngest child in the group must be maintained. Based on selected interviews, attendance records and child supervision records one staff member on October 8, 2024, cared for eleven (11) children: ten children two years of age and one child three years of age, alone from 7:30am-7:49am. You stated that staff schedules were changed for three staff to arrive earlier, and those staff started working those schedules today. You also stated that staff have been instructed to tell parents to wait if the classroom is out of ratio. Your facility uses a child supervision record, recorded attendance in a company app and sign/in out sheets completed by parents. Use these records to monitor children’s arrival and departure times, hire additional staff, and adjust current staff schedules as needed to meet staff/child ratio. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space that could cause bodily harm, including risks like electrical shock, drowning hazards from bodies of water, and injuries from vehicular traffic, by implementing preventative measures and safety protocols to protect individuals on the premises. During the visit, a food delivery truck made a delivery to the facility. The front door and door to the lobby of the facility were both propped open to allow the driver to bring the food inside on a hand truck. The cook was helping unpack the food in the kitchen and the administrator was meeting ratio in the infant room, leaving the doors unattended. These open doors allow access to the parking lot and a very busy street outside of the facility. When prompted the cook, went out to the lobby to ensure supervision of the space. We discussed the importance of having someone near the doors while they are propped open to ensure that children do not have access to the busy street. Emergency Information: The Emergency Information form must be completed for all staff by day one of hire and updated as changes occur or at least annually. Therapist providing services to children at your facility are required to have an emergency information form on file. Today three therapist were onsite providing services to children. Emergency situations can occur quickly and without warning. This is why it is important that you have complete and up-to-date emergency information on file for all children, staff, and therapists. We discussed having a file for therapist information. Criminal Background Checks: Criminal Background Checks ensure that staff have not committed any crimes which could potentially make them unsafe to be around children and other staff. Because Abuse and Neglect registries are also checked, it helps to ensure that children are protected from physical, mental, and sexual abuse. Performing diligent background screenings also protects the child care facility against future legal challenges. All owners of licensed child care facilities and employees working in a licensed child care center are required to submit a Criminal Background Check (CBC) and receive their Qualifying Letter prior to their first day of employment. All therapist providing services to children unaccompanied by a staff of the facility, are required to have to complete a criminal background check and supply the facility with their qualifying letter. Therapist Dexter Sherrod was on site providing services, I verified in ABCMS portal that Mr. Sherrod is qualified through 5/13/2029. Therapist Sharla Lincoln and Lauren Stephenson were observed providing services to a child in the outdoor space outside of the back door of classroom space #4. We discussed having the therapist supply you with valid qualifying letters prior to providing services alone with children. Additional Comments: As stated in the 9/25/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date. You submitted a compliance letter this morning via email and provided a copy of the information submitted for review during the visit. Today I observed correction of two out of three of the violations documented. A repeat violation of staff/child ratio was documented during today’s visit. Continued noncompliance may result in an administrative action per Child Care Rule 10A NCAC 09 .2204(6) and you will be notified in writing of any action taken. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0924-254L Visit Date: 10/9/2024 Number Present: 38 Completed Date: 10/9/2024 Age: From 0 To 5 Total Minutes: 220 Time In: 07:35 AM Time Out: 10:00 AM Time In: 12:30 PM Time Out: 01:45 PM List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my 9/25/24 complaint visit. Brittany Jones, Child Care Consultant accompanied me during today’s visit. Throughout the classroom spaces children were engaged in free play with a variety of age-appropriate materials. Children under age one received care according to their needs including feeding. Children’s arrival was observed. Breakfast was observed and included cheese toast, mixed fruit, pears and milk. The following violations documented during the 9/25/24 visit were monitored for compliance during this visit: 303- Children were not adequately supervised at all times. It was reported on September 17, 2024, a staff member in classroom space #2a was observed sleeping. During today’s visit staff were observed positioning themselves in the classroom spaces to see and hear the children. You stated that staff completed a training on supervision on 10/8/24. You provided a copy of the staff’s training certificate during the visit. Therapist were observed providing services to children in classroom space #4. 1756- Enhanced staff/child ratios and group sizes were not met. In classroom space #1, one staff member cared for seven children: two children seven months of age, one child five months of age and four children one years of age alone. This is a violation of a requirement in 10A NCAC 09 .2818. Today, the required number of staff were assigned to each classroom space. Staff upon arrival were observed transitioning children to their designated classroom spaces. You assisted with working in classroom spaces to maintain staff/child ratios and to relieve staff bathroom breaks. Selected staff interviews were conducted. It was reported that staff were out of ratio on October 8, 2024. Attendance records and child supervision records for the current week were reviewed. Attendance records and child supervision records on October 8, 2024, reflected one staff member cared for eleven (11) children two to three years of age alone from 7:30am-7:49am. You stated that staff schedules were changed, and new staff schedules begin today. Three staff member schedules were changed arrive earlier; one staff will now arrive at 7:15 am instead of 7:30am, one staff member will arrive at 7:30am instead of 8:30am, and one staff will arrive at 8am instead of 8:30am. You also stated that the facility policy is that staff are to sign in when they enter a classroom on the child supervision record and when they leave the classroom space, they are to sign out on the child supervision record. Additionally, you stated that sometimes in a hurry you enter a classroom space and begin working, and a teacher will state to you that they are signing you in on the child supervision record. You stated that you have never asked staff to sign you in on the child supervision record when you are not in the classroom and to your knowledge no other management staff have asked staff to sign them in on the child supervision records when they are not in the classroom space. 1876- A child was yelled at, shamed, humiliated, frightened, threatened or bullied. It was reported that on several occasions staff are heard yelling at children. Staff were observed using soft tones, and positively interacting with children. Staff in classroom space #2b were observed singing and dancing with the children. Staff in classroom space #6 redirected children using positive guidance and appropriate tones. You stated that the district manager reviewed the facilities discipline policy with the staff on October 8, 2024. You provided a copies of the discipline policy signed my staff indicating their review. The following violations were observed. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Today a food delivery truck was bringing food into the facility, the front door and door to the lobby of the facility were propped open. The cook was in the kitchen unpacking boxes and the administrator was working in classroom space #1 to meet staff/child ratio. The lobby and entry to the facility were unattended. 10A NCAC 09 .0601(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency Information forms were not on file for three therapists providing services to children during today's visit. .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. Collateral reports, attendance and child supervision records indicated on October 8, 2024 one staff member in classroom space #6 cared for eleven children two to three years of age from 7:30am -7:49am alone. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. Therapist Dexter Sherrod, Lauren Stephenson and Sharla Lincoln were onsite providing services to children during today's visit. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 23, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff/Child Ratio: Maintaining staff/child ratios and maximum group sizes is also essential to the health and safety of children. If children are combined with similar age groups, such as in the early morning or later evening hours, the staff/child ratio and maximum group size for the youngest child in the group must be maintained. Based on selected interviews, attendance records and child supervision records one staff member on October 8, 2024, cared for eleven (11) children: ten children two years of age and one child three years of age, alone from 7:30am-7:49am. You stated that staff schedules were changed for three staff to arrive earlier, and those staff started working those schedules today. You also stated that staff have been instructed to tell parents to wait if the classroom is out of ratio. Your facility uses a child supervision record, recorded attendance in a company app and sign/in out sheets completed by parents. Use these records to monitor children’s arrival and departure times, hire additional staff, and adjust current staff schedules as needed to meet staff/child ratio. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space that could cause bodily harm, including risks like electrical shock, drowning hazards from bodies of water, and injuries from vehicular traffic, by implementing preventative measures and safety protocols to protect individuals on the premises. During the visit, a food delivery truck made a delivery to the facility. The front door and door to the lobby of the facility were both propped open to allow the driver to bring the food inside on a hand truck. The cook was helping unpack the food in the kitchen and the administrator was meeting ratio in the infant room, leaving the doors unattended. These open doors allow access to the parking lot and a very busy street outside of the facility. When prompted the cook, went out to the lobby to ensure supervision of the space. We discussed the importance of having someone near the doors while they are propped open to ensure that children do not have access to the busy street. Emergency Information: The Emergency Information form must be completed for all staff by day one of hire and updated as changes occur or at least annually. Therapist providing services to children at your facility are required to have an emergency information form on file. Today three therapist were onsite providing services to children. Emergency situations can occur quickly and without warning. This is why it is important that you have complete and up-to-date emergency information on file for all children, staff, and therapists. We discussed having a file for therapist information. Criminal Background Checks: Criminal Background Checks ensure that staff have not committed any crimes which could potentially make them unsafe to be around children and other staff. Because Abuse and Neglect registries are also checked, it helps to ensure that children are protected from physical, mental, and sexual abuse. Performing diligent background screenings also protects the child care facility against future legal challenges. All owners of licensed child care facilities and employees working in a licensed child care center are required to submit a Criminal Background Check (CBC) and receive their Qualifying Letter prior to their first day of employment. All therapist providing services to children unaccompanied by a staff of the facility, are required to have to complete a criminal background check and supply the facility with their qualifying letter. Therapist Dexter Sherrod was on site providing services, I verified in ABCMS portal that Mr. Sherrod is qualified through 5/13/2029. Therapist Sharla Lincoln and Lauren Stephenson were observed providing services to a child in the outdoor space outside of the back door of classroom space #4. We discussed having the therapist supply you with valid qualifying letters prior to providing services alone with children. Additional Comments: As stated in the 9/25/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date. You submitted a compliance letter this morning via email and provided a copy of the information submitted for review during the visit. Today I observed correction of two out of three of the violations documented. A repeat violation of staff/child ratio was documented during today’s visit. Continued noncompliance may result in an administrative action per Child Care Rule 10A NCAC 09 .2204(6) and you will be notified in writing of any action taken. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0924-254L Visit Date: 10/9/2024 Number Present: 38 Completed Date: 10/9/2024 Age: From 0 To 5 Total Minutes: 220 Time In: 07:35 AM Time Out: 10:00 AM Time In: 12:30 PM Time Out: 01:45 PM List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my 9/25/24 complaint visit. Brittany Jones, Child Care Consultant accompanied me during today’s visit. Throughout the classroom spaces children were engaged in free play with a variety of age-appropriate materials. Children under age one received care according to their needs including feeding. Children’s arrival was observed. Breakfast was observed and included cheese toast, mixed fruit, pears and milk. The following violations documented during the 9/25/24 visit were monitored for compliance during this visit: 303- Children were not adequately supervised at all times. It was reported on September 17, 2024, a staff member in classroom space #2a was observed sleeping. During today’s visit staff were observed positioning themselves in the classroom spaces to see and hear the children. You stated that staff completed a training on supervision on 10/8/24. You provided a copy of the staff’s training certificate during the visit. Therapist were observed providing services to children in classroom space #4. 1756- Enhanced staff/child ratios and group sizes were not met. In classroom space #1, one staff member cared for seven children: two children seven months of age, one child five months of age and four children one years of age alone. This is a violation of a requirement in 10A NCAC 09 .2818. Today, the required number of staff were assigned to each classroom space. Staff upon arrival were observed transitioning children to their designated classroom spaces. You assisted with working in classroom spaces to maintain staff/child ratios and to relieve staff bathroom breaks. Selected staff interviews were conducted. It was reported that staff were out of ratio on October 8, 2024. Attendance records and child supervision records for the current week were reviewed. Attendance records and child supervision records on October 8, 2024, reflected one staff member cared for eleven (11) children two to three years of age alone from 7:30am-7:49am. You stated that staff schedules were changed, and new staff schedules begin today. Three staff member schedules were changed arrive earlier; one staff will now arrive at 7:15 am instead of 7:30am, one staff member will arrive at 7:30am instead of 8:30am, and one staff will arrive at 8am instead of 8:30am. You also stated that the facility policy is that staff are to sign in when they enter a classroom on the child supervision record and when they leave the classroom space, they are to sign out on the child supervision record. Additionally, you stated that sometimes in a hurry you enter a classroom space and begin working, and a teacher will state to you that they are signing you in on the child supervision record. You stated that you have never asked staff to sign you in on the child supervision record when you are not in the classroom and to your knowledge no other management staff have asked staff to sign them in on the child supervision records when they are not in the classroom space. 1876- A child was yelled at, shamed, humiliated, frightened, threatened or bullied. It was reported that on several occasions staff are heard yelling at children. Staff were observed using soft tones, and positively interacting with children. Staff in classroom space #2b were observed singing and dancing with the children. Staff in classroom space #6 redirected children using positive guidance and appropriate tones. You stated that the district manager reviewed the facilities discipline policy with the staff on October 8, 2024. You provided a copies of the discipline policy signed my staff indicating their review. The following violations were observed. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Today a food delivery truck was bringing food into the facility, the front door and door to the lobby of the facility were propped open. The cook was in the kitchen unpacking boxes and the administrator was working in classroom space #1 to meet staff/child ratio. The lobby and entry to the facility were unattended. 10A NCAC 09 .0601(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency Information forms were not on file for three therapists providing services to children during today's visit. .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. Collateral reports, attendance and child supervision records indicated on October 8, 2024 one staff member in classroom space #6 cared for eleven children two to three years of age from 7:30am -7:49am alone. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. Therapist Dexter Sherrod, Lauren Stephenson and Sharla Lincoln were onsite providing services to children during today's visit. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 23, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff/Child Ratio: Maintaining staff/child ratios and maximum group sizes is also essential to the health and safety of children. If children are combined with similar age groups, such as in the early morning or later evening hours, the staff/child ratio and maximum group size for the youngest child in the group must be maintained. Based on selected interviews, attendance records and child supervision records one staff member on October 8, 2024, cared for eleven (11) children: ten children two years of age and one child three years of age, alone from 7:30am-7:49am. You stated that staff schedules were changed for three staff to arrive earlier, and those staff started working those schedules today. You also stated that staff have been instructed to tell parents to wait if the classroom is out of ratio. Your facility uses a child supervision record, recorded attendance in a company app and sign/in out sheets completed by parents. Use these records to monitor children’s arrival and departure times, hire additional staff, and adjust current staff schedules as needed to meet staff/child ratio. Safe Environment: Building and physical premises safety refers to actively identifying and mitigating potential hazards within a building or outdoor space that could cause bodily harm, including risks like electrical shock, drowning hazards from bodies of water, and injuries from vehicular traffic, by implementing preventative measures and safety protocols to protect individuals on the premises. During the visit, a food delivery truck made a delivery to the facility. The front door and door to the lobby of the facility were both propped open to allow the driver to bring the food inside on a hand truck. The cook was helping unpack the food in the kitchen and the administrator was meeting ratio in the infant room, leaving the doors unattended. These open doors allow access to the parking lot and a very busy street outside of the facility. When prompted the cook, went out to the lobby to ensure supervision of the space. We discussed the importance of having someone near the doors while they are propped open to ensure that children do not have access to the busy street. Emergency Information: The Emergency Information form must be completed for all staff by day one of hire and updated as changes occur or at least annually. Therapist providing services to children at your facility are required to have an emergency information form on file. Today three therapist were onsite providing services to children. Emergency situations can occur quickly and without warning. This is why it is important that you have complete and up-to-date emergency information on file for all children, staff, and therapists. We discussed having a file for therapist information. Criminal Background Checks: Criminal Background Checks ensure that staff have not committed any crimes which could potentially make them unsafe to be around children and other staff. Because Abuse and Neglect registries are also checked, it helps to ensure that children are protected from physical, mental, and sexual abuse. Performing diligent background screenings also protects the child care facility against future legal challenges. All owners of licensed child care facilities and employees working in a licensed child care center are required to submit a Criminal Background Check (CBC) and receive their Qualifying Letter prior to their first day of employment. All therapist providing services to children unaccompanied by a staff of the facility, are required to have to complete a criminal background check and supply the facility with their qualifying letter. Therapist Dexter Sherrod was on site providing services, I verified in ABCMS portal that Mr. Sherrod is qualified through 5/13/2029. Therapist Sharla Lincoln and Lauren Stephenson were observed providing services to a child in the outdoor space outside of the back door of classroom space #4. We discussed having the therapist supply you with valid qualifying letters prior to providing services alone with children. Additional Comments: As stated in the 9/25/24 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date. You submitted a compliance letter this morning via email and provided a copy of the information submitted for review during the visit. Today I observed correction of two out of three of the violations documented. A repeat violation of staff/child ratio was documented during today’s visit. Continued noncompliance may result in an administrative action per Child Care Rule 10A NCAC 09 .2204(6) and you will be notified in writing of any action taken. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0924-254L Visit Date: 9/25/2024 Number Present: 46 Completed Date: 9/25/2024 Age: From 0 To 4 Total Minutes: 312 Time In: 07:35 AM Time Out: 12:07 PM Time In: 02:35 PM Time Out: 03:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: Appropriate ratios are not maintained. Children are not adequately supervised. Children are not treated in a nurturing and caring manner. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted. The arrival of children was observed. Breakfast was observed and included bagels, blueberry muffins, peaches and milk. Diapering and handwashing were observed. Regarding the allegation that appropriate ratios are not maintained, in classroom space a teacher was observed caring for seven children, one years of age and under. The staff was heard calling for the administrator “stating I am over in infants” the staff was observed a second time using a walkie talkie to inform administrator the classroom was over”. The staff alerted the administrator a third time and the administrator entered the classroom space briefly after. Sign in/out records and child supervision records were reviewed for the current week. Child supervision records for Monday September 23, 2024, reflected one staff member in classroom space #1 cared for thirteen children: One child four months of age One child five months of age Two children seven months of age Nine children one year of age In addition, collateral reports stated staff were asked to write an administrator's name on child supervision records, indicating the staff member was present in the space to maintain staff/child ratio when the administrator was not physically present in the classroom space. Based on observations and collateral reports the finding regarding the allegation of inadequate supervision was confirmed. Regarding the allegation that children are not being adequately supervised it was reported that an incident occurred on September 17, 2024, in classroom space #2a a staff member was observed sleeping while caring for children. I observed a photograph of the staff member taken at the time of the incident on September 17, 2024. You stated that you planned to have documented coaching with the staff, but you have been unable to complete the coaching due to the staff members absence from work. Based on collateral reports this allegation was confirmed. Regarding the allegation that Children are not treated in a nurturing and caring manner, select interviews were conducted. It was reported that on several occasions that staff can be heard yelling from the back of the facility to the front of the facility. Based on collateral reports this allegation is confirmed. The following violations were observed: Violation Number Comment Rule 303 Children were not adequately supervised at all times. It was reported on September 17, 2024 a staff member in classroom space #2a was observed sleeping. .1801(a)(1-5) 1756 Enhanced staff/child ratios and group sizes were not met. In classroom space #1, one staff member cared for seven children: two children seven months of age, one child five months of age and four children one years of age alone. 10A NCAC 09 .2818 1876 A child was yelled at, shamed, humiliated, frightened, threatened or bullied. It was reported that on several occasions staff are heard yelling at children. .1803(a)(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff/Child Ratio- Research has verified that staff-child ratios and group sizes are important quality indicators. Staff-child ratio refers to the maximum number of children who may be supervised by one staff member. Capacity refers to the number of children that can be care for in one designated space. Collateral statements were received that reported staff were instructed to write the name of an administrator on the child supervision records to indicate the administrator was present in the classroom space, so that records reflect the classroom was in compliance with staff/child ratio; when the administrator was not actually present in the classroom space. In classroom space #1 one staff member cared for seven children : two children seven months of age, one child five months of age and four children one years of age alone. In a review of sign in/out and child supervision records on September 23, 2024, one staff member in classroom space #1 cared for thirteen children: four children under one year of age and nine children one year of age. We discussed that staff/child ratios must be always maintained. Staff should not accept children when they are at their ratio until an additional staff is present to maintain the ratios. Adjust staff’s schedules to ensure that the required number of staff is on site to meet staff/child ratio requirements during morning arrivals. Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children always assigned to them. Staff must be positioned in the indoor and outdoor environment to maximize their ability to hear always see the children and render assistance. On September 17, 2024, an incident occurred in classroom space #2a and staff was observed sleeping during naptime. You stated that you were unable to complete the coaching with staff. Review the facilities supervision policies with all staff. Nurture & Care: Research has shown children who do not experience the nurturing care necessary to allow them to flourish, are less healthy, grow poorly, and learn less. They are also more likely to have difficulties relating to others. A stable environment created by trusted caregivers helps to protect children from threats and allow children to have experiences that are positive and emotionally supportive. It was reported on several occasions staff can be heard yelling in the classroom space. Review the facilities discipline policy with staff. Additional Comments: Violations were documented for failure to maintain compliance with staff/child ratio, supervision and nurture and care. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that confirmed allegations may lead to an administrative action against your license. A follow up visit may be conducted in the near future to monitor compliance with child care requirements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455092 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0924-254L Visit Date: 9/25/2024 Number Present: 46 Completed Date: 9/25/2024 Age: From 0 To 4 Total Minutes: 312 Time In: 07:35 AM Time Out: 12:07 PM Time In: 02:35 PM Time Out: 03:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: Appropriate ratios are not maintained. Children are not adequately supervised. Children are not treated in a nurturing and caring manner. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted. The arrival of children was observed. Breakfast was observed and included bagels, blueberry muffins, peaches and milk. Diapering and handwashing were observed. Regarding the allegation that appropriate ratios are not maintained, in classroom space a teacher was observed caring for seven children, one years of age and under. The staff was heard calling for the administrator “stating I am over in infants” the staff was observed a second time using a walkie talkie to inform administrator the classroom was over”. The staff alerted the administrator a third time and the administrator entered the classroom space briefly after. Sign in/out records and child supervision records were reviewed for the current week. Child supervision records for Monday September 23, 2024, reflected one staff member in classroom space #1 cared for thirteen children: One child four months of age One child five months of age Two children seven months of age Nine children one year of age In addition, collateral reports stated staff were asked to write an administrator's name on child supervision records, indicating the staff member was present in the space to maintain staff/child ratio when the administrator was not physically present in the classroom space. Based on observations and collateral reports the finding regarding the allegation of inadequate supervision was confirmed. Regarding the allegation that children are not being adequately supervised it was reported that an incident occurred on September 17, 2024, in classroom space #2a a staff member was observed sleeping while caring for children. I observed a photograph of the staff member taken at the time of the incident on September 17, 2024. You stated that you planned to have documented coaching with the staff, but you have been unable to complete the coaching due to the staff members absence from work. Based on collateral reports this allegation was confirmed. Regarding the allegation that Children are not treated in a nurturing and caring manner, select interviews were conducted. It was reported that on several occasions that staff can be heard yelling from the back of the facility to the front of the facility. Based on collateral reports this allegation is confirmed. The following violations were observed: Violation Number Comment Rule 303 Children were not adequately supervised at all times. It was reported on September 17, 2024 a staff member in classroom space #2a was observed sleeping. .1801(a)(1-5) 1756 Enhanced staff/child ratios and group sizes were not met. In classroom space #1, one staff member cared for seven children: two children seven months of age, one child five months of age and four children one years of age alone. 10A NCAC 09 .2818 1876 A child was yelled at, shamed, humiliated, frightened, threatened or bullied. It was reported that on several occasions staff are heard yelling at children. .1803(a)(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff/Child Ratio- Research has verified that staff-child ratios and group sizes are important quality indicators. Staff-child ratio refers to the maximum number of children who may be supervised by one staff member. Capacity refers to the number of children that can be care for in one designated space. Collateral statements were received that reported staff were instructed to write the name of an administrator on the child supervision records to indicate the administrator was present in the classroom space, so that records reflect the classroom was in compliance with staff/child ratio; when the administrator was not actually present in the classroom space. In classroom space #1 one staff member cared for seven children : two children seven months of age, one child five months of age and four children one years of age alone. In a review of sign in/out and child supervision records on September 23, 2024, one staff member in classroom space #1 cared for thirteen children: four children under one year of age and nine children one year of age. We discussed that staff/child ratios must be always maintained. Staff should not accept children when they are at their ratio until an additional staff is present to maintain the ratios. Adjust staff’s schedules to ensure that the required number of staff is on site to meet staff/child ratio requirements during morning arrivals. Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children always assigned to them. Staff must be positioned in the indoor and outdoor environment to maximize their ability to hear always see the children and render assistance. On September 17, 2024, an incident occurred in classroom space #2a and staff was observed sleeping during naptime. You stated that you were unable to complete the coaching with staff. Review the facilities supervision policies with all staff. Nurture & Care: Research has shown children who do not experience the nurturing care necessary to allow them to flourish, are less healthy, grow poorly, and learn less. They are also more likely to have difficulties relating to others. A stable environment created by trusted caregivers helps to protect children from threats and allow children to have experiences that are positive and emotionally supportive. It was reported on several occasions staff can be heard yelling in the classroom space. Review the facilities discipline policy with staff. Additional Comments: Violations were documented for failure to maintain compliance with staff/child ratio, supervision and nurture and care. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that confirmed allegations may lead to an administrative action against your license. A follow up visit may be conducted in the near future to monitor compliance with child care requirements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times