Kindercare Learning Centers LLC

10A NCAC 09 .1003 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 2/12/2026 Number Present: 49 Completed Date: 2/12/2026 Age: From 0 To 5 Total Minutes: 165 Time In: 01:15 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. J. Askew, director, assisted me with today’s visit. Your program currently operates with a five-star license, issued 7/22/2024 by earning NAC accreditation. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-nine percent as of 2/12/26. The NC Secretary of State website was reviewed on 2/12/26 and KinderCare Education LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. Children throughout the classroom spaces rested on linen covered cots. In the classroom space #1a the teacher completed individual including diapering routines. Later the children in classroom space #3 were observed during outdoor play. The violations are as follows: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In classroom space #2 there was a tube of Burts Bees Lip Therapy on a shelf below five feet. In classroom space #3 there were three containers of ZEP Wipes stored in an unlocked cabinet. The laundry room door was unlocked, stored in the closet were laundry detergent packs, and two mop buckets of water. .2820(b) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. One of nine children did not have emergency information with a picture attached on file. 10A NCAC 09 .1003(d) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. One of nine children did not have a permission to transport form on file. .1003(i)(j) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 26, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 191 Ayden, NC 28513 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Storage of Hazardous Items: Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. In classroom space #2 there was a tube of Burts Bees Lip Therapy on a shelf below five feet. In classroom space #3 there were three containers of ZEP Wipes stored in an unlocked cabinet. The laundry room door was unlocked, stored in the closet were laundry detergent packs, and two mop buckets of water. Staff immediately relocated the ZEP Wipes to a locked cabinet and you locked the laundry closet door. Conduct safety checks periodically to ensure items are stored properly. Transportation: Motor vehicle crashes are the leading cause of death in children two to fourteen years of age in the United States. It is necessary for the safety of children to require that the caregiver/teacher comply with requirements governing the transportation of children in care, in the absence of the parent/guardian. Prior to being transported, permission must be granted by each child’s parent stating when and where the child will be transported to and from. Each child transported must be have on file emergency contact information along with a photograph of each child. This is helpful in identifying children in the event of an emergency/accident. Today a child did not have signed permission to transport form and emergency information with a photograph on file. You printed the child’s picture and added a copy of the child’s emergency information with the permission to transportation records during the visit. Additional Comments: Today we discussed your Pathways to the Stars. Your facility is due for a rated license assessment by July 22, 2027. An overview was provided of the Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. You stated that your facility will pursue the Accreditation and Head Start Pathway. Visit the QRIS modernization page on the DCDEE website for additional information. We also discussed qualifications for assistant directors and administrators. Reminders: NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 2/12/2026 Number Present: 49 Completed Date: 2/12/2026 Age: From 0 To 5 Total Minutes: 165 Time In: 01:15 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. J. Askew, director, assisted me with today’s visit. Your program currently operates with a five-star license, issued 7/22/2024 by earning NAC accreditation. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-nine percent as of 2/12/26. The NC Secretary of State website was reviewed on 2/12/26 and KinderCare Education LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. Children throughout the classroom spaces rested on linen covered cots. In the classroom space #1a the teacher completed individual including diapering routines. Later the children in classroom space #3 were observed during outdoor play. The violations are as follows: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In classroom space #2 there was a tube of Burts Bees Lip Therapy on a shelf below five feet. In classroom space #3 there were three containers of ZEP Wipes stored in an unlocked cabinet. The laundry room door was unlocked, stored in the closet were laundry detergent packs, and two mop buckets of water. .2820(b) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. One of nine children did not have emergency information with a picture attached on file. 10A NCAC 09 .1003(d) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. One of nine children did not have a permission to transport form on file. .1003(i)(j) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 26, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 191 Ayden, NC 28513 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Storage of Hazardous Items: Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. In classroom space #2 there was a tube of Burts Bees Lip Therapy on a shelf below five feet. In classroom space #3 there were three containers of ZEP Wipes stored in an unlocked cabinet. The laundry room door was unlocked, stored in the closet were laundry detergent packs, and two mop buckets of water. Staff immediately relocated the ZEP Wipes to a locked cabinet and you locked the laundry closet door. Conduct safety checks periodically to ensure items are stored properly. Transportation: Motor vehicle crashes are the leading cause of death in children two to fourteen years of age in the United States. It is necessary for the safety of children to require that the caregiver/teacher comply with requirements governing the transportation of children in care, in the absence of the parent/guardian. Prior to being transported, permission must be granted by each child’s parent stating when and where the child will be transported to and from. Each child transported must be have on file emergency contact information along with a photograph of each child. This is helpful in identifying children in the event of an emergency/accident. Today a child did not have signed permission to transport form and emergency information with a photograph on file. You printed the child’s picture and added a copy of the child’s emergency information with the permission to transportation records during the visit. Additional Comments: Today we discussed your Pathways to the Stars. Your facility is due for a rated license assessment by July 22, 2027. An overview was provided of the Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. You stated that your facility will pursue the Accreditation and Head Start Pathway. Visit the QRIS modernization page on the DCDEE website for additional information. We also discussed qualifications for assistant directors and administrators. Reminders: NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 8/13/2025 Number Present: 52 Completed Date: 8/13/2025 Age: From 0 To 5 Total Minutes: 60 Time In: 02:00 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my 7/9/25 complaint visit. J. Askew, director assisted me with today’s visit. Throughout the classroom spaces children rested on linen covered cots, the lights were dimmed. Teachers positioned themselves to hear and see the children. The following violations documented during the 7/9/25 visit was monitored for compliance during this visit: 808- The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The grass on the outdoor spaces was overgrown. On the preschool playground the turf was buckling creating a tripping hazard. This is a violation of a requirement in 15A NCAC 18A .2832(a). Today, I observed the preschool playground. The turf was buckling and raised in some areas creating a tripping hazard. The following violation was observed. Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The turf on the preschool playground surrounding the climbing structure is buckling and expanding creating a tripping hazard. 15A NCAC 18A .2832(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 27, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily, and proper upkeep is conducted to ensure the environment is safe for use. The turf is buckling and expanding creating an uneven surface and tripping hazard. You submitted a compliance letter on 8/6/25 stating a tech came on 7/16/25 to look at the playground. You were informed they could not complete the work, and you are waiting for another vender to be assigned the work order. You stated that your will put in another work order for maintenance to come and block off the area, restricting the area from use. Additional Comments: As stated in the 7/9/25 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date. Continued non-compliance may warrant the issuance of an administrative action. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 7/30/2025 Number Present: 50 Completed Date: 7/30/2025 Age: From 0 To 5 Total Minutes: 310 Time In: 08:50 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. P. Boyd, assistant director assisted me with the visit. Your program currently operates with a five-star license, issued 7/22/24. Your facility is accredited by the National Accreditation Commission effective 1/1/2024-1/12/2028. The last annual compliance visit was conducted 8/19/2024. The sanitation inspection was completed 4/25/25 with a “Superior” classification. The last fire inspection was conducted 4/28/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-one percent as of 7/29/25. The NC Secretary of State website was reviewed on 7/29/25 and Kindercare Education, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. Children enrolled in classroom space #1 were observed freely play, mobile children moved freely around the classroom space. The teacher completed diapering and feeding routines. In classroom spaces # 1b, 3, and 4 children engaged in free play in designated learning areas including blocks and dramatic play. Later children enrolled in classroom space #1b were observed during outdoor play. The children engaged in sprinkler play, climbed on a stationary climber and freely explored the outdoor space. Lunch was observed and English muffin pizza, salad, greenbeans, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was on file dated 4/28/25 the previous inspection was completed on 3/12/24. 10A NCAC 09 .0304(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #4 a permission form was not on file for a tube of Equate Kids Sunscreen. 10A NCAC 09 .0803(1)(a & b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In classroom space #1a there was a Ventolin inhaler stored in the emergency bag. The inhaler was not in it's original box with the pharmacy label. .0803(2)(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff hired at the facility on 6/16/25, 7/15/25 and 11/17/23 did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A valid TB skin test was not on file for a staff hired on 6/16/25. .0701(a) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Two of seven children's records reviewed did not have an immunization record on file within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The last documented revision was on 5/31/24. .0607(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 13, 2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Fire Inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. The current inspection was completed on 4/28/25 and the previous inspection was completed on 3/12/24. EPR Plan: Your programs Emergency Preparedness and Response plan was created to assist you with following a plan in the event of an emergency. You must update your plan yearly or update the plan whenever changes occur in your program. The last revision documented was 5/31/24. Your facilities emergency response plan must be reviewed with staff annually or when changes occur. Medication- Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prescribed medications should be in the original container (with a label that includes the child’s name, date filled, prescribing clinician’s name, pharmacy name and phone number, dosage/instructions, and relevant warnings). A Ventolin inhaler for a child in classroom space #1a was not in it’s original box with the pharmacy label. We discussed having the parent bring the medication in the original box with prescription label. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of sunscreen in classroom space #4 did not have an authorization form. The teacher was unable to locate the permission form during the visit. Check medications regularly to ensure they are not expired and permission forms are current. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff P. Boyd who transferred to the facility on 7/15/25 did not have a medical report on file, L. Mahoney hired 11/17/23 did not have a medical report on file, and staff K. Bright hired on 6/16/25 did not have a medical or TB test or screening on file. You were unsure of what happened to L. Mahoney’s original medical report. When hiring new staff medical and TB reports must be within the last 12 months. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. Within in 30 days of enrollment a child must have a health assessment on file and each child must also have an immunization record on file. Two of seven children’s records did not have immunization records on file within 30 days of enrollment. We discussed requiring the forms at enrollments to ensure they are received on time. Additional Comments: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. I encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now, and, if you have not already completed the QRIS survey, we’d love to hear from you. The information you provide will help us know how we can best serve you in preparing for this transition. You have completed the ABCMS Provider Portal training. We discussed creating your facility roster. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 7/30/2025 Number Present: 50 Completed Date: 7/30/2025 Age: From 0 To 5 Total Minutes: 310 Time In: 08:50 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. P. Boyd, assistant director assisted me with the visit. Your program currently operates with a five-star license, issued 7/22/24. Your facility is accredited by the National Accreditation Commission effective 1/1/2024-1/12/2028. The last annual compliance visit was conducted 8/19/2024. The sanitation inspection was completed 4/25/25 with a “Superior” classification. The last fire inspection was conducted 4/28/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-one percent as of 7/29/25. The NC Secretary of State website was reviewed on 7/29/25 and Kindercare Education, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. Children enrolled in classroom space #1 were observed freely play, mobile children moved freely around the classroom space. The teacher completed diapering and feeding routines. In classroom spaces # 1b, 3, and 4 children engaged in free play in designated learning areas including blocks and dramatic play. Later children enrolled in classroom space #1b were observed during outdoor play. The children engaged in sprinkler play, climbed on a stationary climber and freely explored the outdoor space. Lunch was observed and English muffin pizza, salad, greenbeans, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was on file dated 4/28/25 the previous inspection was completed on 3/12/24. 10A NCAC 09 .0304(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #4 a permission form was not on file for a tube of Equate Kids Sunscreen. 10A NCAC 09 .0803(1)(a & b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In classroom space #1a there was a Ventolin inhaler stored in the emergency bag. The inhaler was not in it's original box with the pharmacy label. .0803(2)(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff hired at the facility on 6/16/25, 7/15/25 and 11/17/23 did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A valid TB skin test was not on file for a staff hired on 6/16/25. .0701(a) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Two of seven children's records reviewed did not have an immunization record on file within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The last documented revision was on 5/31/24. .0607(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 13, 2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Fire Inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. The current inspection was completed on 4/28/25 and the previous inspection was completed on 3/12/24. EPR Plan: Your programs Emergency Preparedness and Response plan was created to assist you with following a plan in the event of an emergency. You must update your plan yearly or update the plan whenever changes occur in your program. The last revision documented was 5/31/24. Your facilities emergency response plan must be reviewed with staff annually or when changes occur. Medication- Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prescribed medications should be in the original container (with a label that includes the child’s name, date filled, prescribing clinician’s name, pharmacy name and phone number, dosage/instructions, and relevant warnings). A Ventolin inhaler for a child in classroom space #1a was not in it’s original box with the pharmacy label. We discussed having the parent bring the medication in the original box with prescription label. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of sunscreen in classroom space #4 did not have an authorization form. The teacher was unable to locate the permission form during the visit. Check medications regularly to ensure they are not expired and permission forms are current. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff P. Boyd who transferred to the facility on 7/15/25 did not have a medical report on file, L. Mahoney hired 11/17/23 did not have a medical report on file, and staff K. Bright hired on 6/16/25 did not have a medical or TB test or screening on file. You were unsure of what happened to L. Mahoney’s original medical report. When hiring new staff medical and TB reports must be within the last 12 months. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. Within in 30 days of enrollment a child must have a health assessment on file and each child must also have an immunization record on file. Two of seven children’s records did not have immunization records on file within 30 days of enrollment. We discussed requiring the forms at enrollments to ensure they are received on time. Additional Comments: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. I encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now, and, if you have not already completed the QRIS survey, we’d love to hear from you. The information you provide will help us know how we can best serve you in preparing for this transition. You have completed the ABCMS Provider Portal training. We discussed creating your facility roster. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 7/30/2025 Number Present: 50 Completed Date: 7/30/2025 Age: From 0 To 5 Total Minutes: 310 Time In: 08:50 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. P. Boyd, assistant director assisted me with the visit. Your program currently operates with a five-star license, issued 7/22/24. Your facility is accredited by the National Accreditation Commission effective 1/1/2024-1/12/2028. The last annual compliance visit was conducted 8/19/2024. The sanitation inspection was completed 4/25/25 with a “Superior” classification. The last fire inspection was conducted 4/28/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-one percent as of 7/29/25. The NC Secretary of State website was reviewed on 7/29/25 and Kindercare Education, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. Children enrolled in classroom space #1 were observed freely play, mobile children moved freely around the classroom space. The teacher completed diapering and feeding routines. In classroom spaces # 1b, 3, and 4 children engaged in free play in designated learning areas including blocks and dramatic play. Later children enrolled in classroom space #1b were observed during outdoor play. The children engaged in sprinkler play, climbed on a stationary climber and freely explored the outdoor space. Lunch was observed and English muffin pizza, salad, greenbeans, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was on file dated 4/28/25 the previous inspection was completed on 3/12/24. 10A NCAC 09 .0304(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #4 a permission form was not on file for a tube of Equate Kids Sunscreen. 10A NCAC 09 .0803(1)(a & b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In classroom space #1a there was a Ventolin inhaler stored in the emergency bag. The inhaler was not in it's original box with the pharmacy label. .0803(2)(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff hired at the facility on 6/16/25, 7/15/25 and 11/17/23 did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A valid TB skin test was not on file for a staff hired on 6/16/25. .0701(a) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Two of seven children's records reviewed did not have an immunization record on file within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The last documented revision was on 5/31/24. .0607(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 13, 2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Fire Inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. The current inspection was completed on 4/28/25 and the previous inspection was completed on 3/12/24. EPR Plan: Your programs Emergency Preparedness and Response plan was created to assist you with following a plan in the event of an emergency. You must update your plan yearly or update the plan whenever changes occur in your program. The last revision documented was 5/31/24. Your facilities emergency response plan must be reviewed with staff annually or when changes occur. Medication- Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prescribed medications should be in the original container (with a label that includes the child’s name, date filled, prescribing clinician’s name, pharmacy name and phone number, dosage/instructions, and relevant warnings). A Ventolin inhaler for a child in classroom space #1a was not in it’s original box with the pharmacy label. We discussed having the parent bring the medication in the original box with prescription label. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of sunscreen in classroom space #4 did not have an authorization form. The teacher was unable to locate the permission form during the visit. Check medications regularly to ensure they are not expired and permission forms are current. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff P. Boyd who transferred to the facility on 7/15/25 did not have a medical report on file, L. Mahoney hired 11/17/23 did not have a medical report on file, and staff K. Bright hired on 6/16/25 did not have a medical or TB test or screening on file. You were unsure of what happened to L. Mahoney’s original medical report. When hiring new staff medical and TB reports must be within the last 12 months. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. Within in 30 days of enrollment a child must have a health assessment on file and each child must also have an immunization record on file. Two of seven children’s records did not have immunization records on file within 30 days of enrollment. We discussed requiring the forms at enrollments to ensure they are received on time. Additional Comments: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. I encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now, and, if you have not already completed the QRIS survey, we’d love to hear from you. The information you provide will help us know how we can best serve you in preparing for this transition. You have completed the ABCMS Provider Portal training. We discussed creating your facility roster. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 7/30/2025 Number Present: 50 Completed Date: 7/30/2025 Age: From 0 To 5 Total Minutes: 310 Time In: 08:50 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. P. Boyd, assistant director assisted me with the visit. Your program currently operates with a five-star license, issued 7/22/24. Your facility is accredited by the National Accreditation Commission effective 1/1/2024-1/12/2028. The last annual compliance visit was conducted 8/19/2024. The sanitation inspection was completed 4/25/25 with a “Superior” classification. The last fire inspection was conducted 4/28/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-one percent as of 7/29/25. The NC Secretary of State website was reviewed on 7/29/25 and Kindercare Education, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. Children enrolled in classroom space #1 were observed freely play, mobile children moved freely around the classroom space. The teacher completed diapering and feeding routines. In classroom spaces # 1b, 3, and 4 children engaged in free play in designated learning areas including blocks and dramatic play. Later children enrolled in classroom space #1b were observed during outdoor play. The children engaged in sprinkler play, climbed on a stationary climber and freely explored the outdoor space. Lunch was observed and English muffin pizza, salad, greenbeans, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was on file dated 4/28/25 the previous inspection was completed on 3/12/24. 10A NCAC 09 .0304(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #4 a permission form was not on file for a tube of Equate Kids Sunscreen. 10A NCAC 09 .0803(1)(a & b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In classroom space #1a there was a Ventolin inhaler stored in the emergency bag. The inhaler was not in it's original box with the pharmacy label. .0803(2)(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff hired at the facility on 6/16/25, 7/15/25 and 11/17/23 did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A valid TB skin test was not on file for a staff hired on 6/16/25. .0701(a) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Two of seven children's records reviewed did not have an immunization record on file within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The last documented revision was on 5/31/24. .0607(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 13, 2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Fire Inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. The current inspection was completed on 4/28/25 and the previous inspection was completed on 3/12/24. EPR Plan: Your programs Emergency Preparedness and Response plan was created to assist you with following a plan in the event of an emergency. You must update your plan yearly or update the plan whenever changes occur in your program. The last revision documented was 5/31/24. Your facilities emergency response plan must be reviewed with staff annually or when changes occur. Medication- Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prescribed medications should be in the original container (with a label that includes the child’s name, date filled, prescribing clinician’s name, pharmacy name and phone number, dosage/instructions, and relevant warnings). A Ventolin inhaler for a child in classroom space #1a was not in it’s original box with the pharmacy label. We discussed having the parent bring the medication in the original box with prescription label. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of sunscreen in classroom space #4 did not have an authorization form. The teacher was unable to locate the permission form during the visit. Check medications regularly to ensure they are not expired and permission forms are current. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff P. Boyd who transferred to the facility on 7/15/25 did not have a medical report on file, L. Mahoney hired 11/17/23 did not have a medical report on file, and staff K. Bright hired on 6/16/25 did not have a medical or TB test or screening on file. You were unsure of what happened to L. Mahoney’s original medical report. When hiring new staff medical and TB reports must be within the last 12 months. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. Within in 30 days of enrollment a child must have a health assessment on file and each child must also have an immunization record on file. Two of seven children’s records did not have immunization records on file within 30 days of enrollment. We discussed requiring the forms at enrollments to ensure they are received on time. Additional Comments: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. I encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now, and, if you have not already completed the QRIS survey, we’d love to hear from you. The information you provide will help us know how we can best serve you in preparing for this transition. You have completed the ABCMS Provider Portal training. We discussed creating your facility roster. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 7/30/2025 Number Present: 50 Completed Date: 7/30/2025 Age: From 0 To 5 Total Minutes: 310 Time In: 08:50 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. P. Boyd, assistant director assisted me with the visit. Your program currently operates with a five-star license, issued 7/22/24. Your facility is accredited by the National Accreditation Commission effective 1/1/2024-1/12/2028. The last annual compliance visit was conducted 8/19/2024. The sanitation inspection was completed 4/25/25 with a “Superior” classification. The last fire inspection was conducted 4/28/25 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-one percent as of 7/29/25. The NC Secretary of State website was reviewed on 7/29/25 and Kindercare Education, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. Children enrolled in classroom space #1 were observed freely play, mobile children moved freely around the classroom space. The teacher completed diapering and feeding routines. In classroom spaces # 1b, 3, and 4 children engaged in free play in designated learning areas including blocks and dramatic play. Later children enrolled in classroom space #1b were observed during outdoor play. The children engaged in sprinkler play, climbed on a stationary climber and freely explored the outdoor space. Lunch was observed and English muffin pizza, salad, greenbeans, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was on file dated 4/28/25 the previous inspection was completed on 3/12/24. 10A NCAC 09 .0304(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #4 a permission form was not on file for a tube of Equate Kids Sunscreen. 10A NCAC 09 .0803(1)(a & b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In classroom space #1a there was a Ventolin inhaler stored in the emergency bag. The inhaler was not in it's original box with the pharmacy label. .0803(2)(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff hired at the facility on 6/16/25, 7/15/25 and 11/17/23 did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A valid TB skin test was not on file for a staff hired on 6/16/25. .0701(a) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Two of seven children's records reviewed did not have an immunization record on file within 30 days of enrollment. 10A NCAC 09 .0302(d)(2) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The last documented revision was on 5/31/24. .0607(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 13, 2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Fire Inspection: Facility safeguarding is not achieved by one agency carrying out a single regulatory program. Total safeguarding is achieved through a multiplicity of regulatory programs and agencies including sanitation and fire inspectors. Fire inspections should be completed annually and within 12 months of the previous inspection. The current inspection was completed on 4/28/25 and the previous inspection was completed on 3/12/24. EPR Plan: Your programs Emergency Preparedness and Response plan was created to assist you with following a plan in the event of an emergency. You must update your plan yearly or update the plan whenever changes occur in your program. The last revision documented was 5/31/24. Your facilities emergency response plan must be reviewed with staff annually or when changes occur. Medication- Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prescribed medications should be in the original container (with a label that includes the child’s name, date filled, prescribing clinician’s name, pharmacy name and phone number, dosage/instructions, and relevant warnings). A Ventolin inhaler for a child in classroom space #1a was not in it’s original box with the pharmacy label. We discussed having the parent bring the medication in the original box with prescription label. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of sunscreen in classroom space #4 did not have an authorization form. The teacher was unable to locate the permission form during the visit. Check medications regularly to ensure they are not expired and permission forms are current. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Staff P. Boyd who transferred to the facility on 7/15/25 did not have a medical report on file, L. Mahoney hired 11/17/23 did not have a medical report on file, and staff K. Bright hired on 6/16/25 did not have a medical or TB test or screening on file. You were unsure of what happened to L. Mahoney’s original medical report. When hiring new staff medical and TB reports must be within the last 12 months. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. Within in 30 days of enrollment a child must have a health assessment on file and each child must also have an immunization record on file. Two of seven children’s records did not have immunization records on file within 30 days of enrollment. We discussed requiring the forms at enrollments to ensure they are received on time. Additional Comments: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. I encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now, and, if you have not already completed the QRIS survey, we’d love to hear from you. The information you provide will help us know how we can best serve you in preparing for this transition. You have completed the ABCMS Provider Portal training. We discussed creating your facility roster. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0725-040L Visit Date: 7/9/2025 Number Present: 23 Completed Date: 7/9/2025 Age: From 2 To 4 Total Minutes: 235 Time In: 09:20 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There is a concern that children are not being cared for in a nurturing and caring manner. There is a concern that a child was handled in a rough manner. There is a concern that sanitation guidelines are not being followed. There is a concern that a safe outdoor environment is not provided. There is a concern that nutrition guidelines are not being followed. Enrollment: Classroom space #2: Teachers: L. Clemons and T. Matthews Enrolled: 15 children- 12 children 2 years of age, 3 children 3 years of age Present: 10 children- 7 children 2 years of age, 3 children 3 years of age Classroom space #4 Teachers: I. Evans, M. Williams Enrolled: 17 children- 13 children 3 years of age, 4 children 4 years of age Present: 13 children- 9 children 3 years of age, 4 children 4 years of age Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. The license and emergency care plan were posted. Live camera recordings of the outdoor spaces were observed in the administrator’s office. I observed children in the indoor and outdoor learning environments. Children engaged in gross motor play on stationary equipment, played in a sand box and with large waffle blocks. In classroom space #4 a staff member read a book to the class about butterflies, following the story the children were placed with a partner for an indoor gross motor activity, rolling a ball to a partner. Based on the information provided regarding concerns that sanitation guidelines are not being followed, selected interviews were conducted. It was reported that children in classroom space #2 are being potty trained therefore they are changed at least every hour. In classroom space #4 children are sent to the bathroom during transition periods, staff assist children as needed in the bathroom. I observed handwashing after outdoor play, when a child’s nose was cleaned, and after lunch. Staff were observed asking children did they need to use the bathroom and assisting the children in the bathroom. Based on collateral reports and observations the allegation is unconfirmed. Based on the information provided regarding concerns that children are not being cared for in a nurturing and caring manner. Staff interactions with children were observed in the indoor and outdoor learning environment. Staff were observed redirecting children’s behaviors using appropriate tones. Staff during story time asked the children open-ended questions. During lunch staff sat with the children engaging in conversation. During an art activity the staff had back and forth conversations with the children. Staff immediately responded during lunch when a child was choking, providing immediate care and comfort. Based on collateral reports and observations the allegation is unconfirmed. Based on the information provided regarding concerns that a child was handled in a rough manner. Staff were observed assisting children sitting on the carpet and on the floor for an activity. Staff safely lifted children under arms and gently moved children. Based on observations the allegation is unconfirmed. Regarding the concern that a safe outdoor environment is not provided. The outdoor spaces were monitored. The grass was overgrown; you stated the grass was cut last week but has grown due to the increased rain. On the preschool playground the turf around the climbing structure is buckling, creating a tripping hazard. You stated that you would enter a work order. Based on observation the allegation is confirmed. Regarding the concern that nutrition guidelines are not being followed. Lunch was observed; lunch included chicken nuggets, a biscuit, baked beans, pears and milk. Children were served all components. When children asked for additional items, staff provided children with extra until the food items were gone. Based on observations the allegation is unconfirmed. The following violations were observed. Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The grass on the outdoor spaces was overgrown. On the preschool playground the turf was buckling creating a tripping hazard. 15A NCAC 18A .2832(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 23, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance was providing on the following: Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. The grass on the preschool and toddler outdoor spaces are overgrown. The turf around the stationary is buckling, creating a tripping hazard. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. Additional Comments: Please be reminded that confirmed complaints can result in the issuance of an administrative action. Follow-up visits will be conducted to monitor compliance of child care requirements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 3/19/2025 Number Present: 55 Completed Date: 3/19/2025 Age: From 0 To 5 Total Minutes: 146 Time In: 09:34 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. J. Askew, acting director assisted me with today’s visit. Your program currently operates with a five-star license, issued 7/22/2024 by earning NAC accreditation. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy-eight percent as of 3/17/25. The NC Secretary of State website was reviewed on 1/3/2023 and KinderCare Education LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor environment and found supervision and staff/child ratios to be in compliance. Children enrolled in classroom spaces #2 and 4 were observed during morning group. The children named colors and types of animals. Throughout the other classroom spaces the children engaged in free play in defined learning areas. Sanitation and Fire inspections have not occurred since the last visit and remain current. Lunch included chickpea lomein, mandarin oranges and milk. The violations are as follows: Violation Number Comment Rule 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In classroom space #1b no soap was available at the handwashing sink. 15A NCAC 18A .2818(b) & (d) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last recorded fire drill on the Emergency drill log was July 2024. .0604(t); .0302(d)(5) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. On the preschool playground there were two holes with standing water, a broken table, and six pieces of paper and plastic debris. 15A NCAC 18A .2832(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last recorded playground inspection was 7/2024. .0605(q) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The administrator did not complete the ABCMS training or complete the facility roster. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last recorded shelter-in-place or lockdown drill was 8/16/24. .0604(u);.0302(d)(8) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: ABCMS: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. A certificate will be issued upon successful completion of the test. Email the certificate and Powerform along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. You begin the training during today’s visit. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Emergency Drills: Fire drills are required to be conducted at least monthly to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. It is important that you use the pull station that is installed in your facility as the source of notification. The last recorded fire drill was in July 2024. In addition, you must conduct either a shelter-in-place or a lockdown drill every three months. A shelter-in-place drill was conducted on 8/16/2024. However, you did not conduct a shelter in place drill every three months. Set a reminder once a month to conduct your fire drills and set a reminder every three months for a shelter in place drill. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Today there was two holes with standing water, a broken table, and six pieces of debris on the preschool playground. Since children are exploring it is very important to provide a safe environment. The last recorded playground inspection was July 2024. Schedule a monthly inspection reminder on a calendar or on your phone as a reminder to complete the inspection. Hand hygiene is the most important way to reduce the spread of infection. Many studies have shown that improperly cleansed hands are the primary carriers of infections. Child care centers that have implemented good hand hygiene techniques have consistently demonstrated a reduction in diseases transmission. To conduct proper handwashing lavatories must include hand soap, running water and paper towels. The soap dispenser in classroom space #1b was empty. Staff should check supplies at the beginning of each day to ensure they have all required items before caring for children. Additional Comments: We discussed conversation with adults is one of the main channels through which children learn about themselves, others, and the world in which they live. While adults speaking to children teaches the children facts and relays information, the social and emotional communications and the atmosphere of the exchange are equally important. Reciprocity of expression, response, and the initiation and enrichment of dialogue are hallmarks of the social function and significance of the conversations. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Public Notice: QRIS Modernization Proposed Rule This set of rules is proposed for adoption and amendment by the N.C. Child Care Commission in response to Session Laws 2023-40 and 2024-34 regarding the modernization of the state’s Quality Rating Improvement System (QRIS). QRIS is based on a star-rating licensing system that applies to child care centers and family child care homes that meet all minimum child care requirements which include but are not limited to health and safety standards and those who voluntarily choose to meet higher standards. You can access the Proposed Amendments and Adoption on the Division’s website under the “What’s New” tab visit QRIS Modernization. Public comments ends April 4, 2025. Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 3/19/2025 Number Present: 55 Completed Date: 3/19/2025 Age: From 0 To 5 Total Minutes: 146 Time In: 09:34 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. J. Askew, acting director assisted me with today’s visit. Your program currently operates with a five-star license, issued 7/22/2024 by earning NAC accreditation. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy-eight percent as of 3/17/25. The NC Secretary of State website was reviewed on 1/3/2023 and KinderCare Education LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor environment and found supervision and staff/child ratios to be in compliance. Children enrolled in classroom spaces #2 and 4 were observed during morning group. The children named colors and types of animals. Throughout the other classroom spaces the children engaged in free play in defined learning areas. Sanitation and Fire inspections have not occurred since the last visit and remain current. Lunch included chickpea lomein, mandarin oranges and milk. The violations are as follows: Violation Number Comment Rule 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In classroom space #1b no soap was available at the handwashing sink. 15A NCAC 18A .2818(b) & (d) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last recorded fire drill on the Emergency drill log was July 2024. .0604(t); .0302(d)(5) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. On the preschool playground there were two holes with standing water, a broken table, and six pieces of paper and plastic debris. 15A NCAC 18A .2832(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last recorded playground inspection was 7/2024. .0605(q) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The administrator did not complete the ABCMS training or complete the facility roster. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last recorded shelter-in-place or lockdown drill was 8/16/24. .0604(u);.0302(d)(8) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 2, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: ABCMS: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. A certificate will be issued upon successful completion of the test. Email the certificate and Powerform along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. You begin the training during today’s visit. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Emergency Drills: Fire drills are required to be conducted at least monthly to ensure that the operator and children are aware of what actions to take in the event of a life-threatening emergency. It is important that you use the pull station that is installed in your facility as the source of notification. The last recorded fire drill was in July 2024. In addition, you must conduct either a shelter-in-place or a lockdown drill every three months. A shelter-in-place drill was conducted on 8/16/2024. However, you did not conduct a shelter in place drill every three months. Set a reminder once a month to conduct your fire drills and set a reminder every three months for a shelter in place drill. Outdoor Inspections: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. Today there was two holes with standing water, a broken table, and six pieces of debris on the preschool playground. Since children are exploring it is very important to provide a safe environment. The last recorded playground inspection was July 2024. Schedule a monthly inspection reminder on a calendar or on your phone as a reminder to complete the inspection. Hand hygiene is the most important way to reduce the spread of infection. Many studies have shown that improperly cleansed hands are the primary carriers of infections. Child care centers that have implemented good hand hygiene techniques have consistently demonstrated a reduction in diseases transmission. To conduct proper handwashing lavatories must include hand soap, running water and paper towels. The soap dispenser in classroom space #1b was empty. Staff should check supplies at the beginning of each day to ensure they have all required items before caring for children. Additional Comments: We discussed conversation with adults is one of the main channels through which children learn about themselves, others, and the world in which they live. While adults speaking to children teaches the children facts and relays information, the social and emotional communications and the atmosphere of the exchange are equally important. Reciprocity of expression, response, and the initiation and enrichment of dialogue are hallmarks of the social function and significance of the conversations. NCID: Did you know that if you do not login on any DCDEE platforms (e.g., Moodle, WORKS, CBC) for a period of 12 months, your account will be archived? An archived account cannot be reinstated. You will need to create a new one and then email all platforms (e.g., Moodle, WORKS, CBC) to merge accounts. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deepsleep). Public Notice: QRIS Modernization Proposed Rule This set of rules is proposed for adoption and amendment by the N.C. Child Care Commission in response to Session Laws 2023-40 and 2024-34 regarding the modernization of the state’s Quality Rating Improvement System (QRIS). QRIS is based on a star-rating licensing system that applies to child care centers and family child care homes that meet all minimum child care requirements which include but are not limited to health and safety standards and those who voluntarily choose to meet higher standards. You can access the Proposed Amendments and Adoption on the Division’s website under the “What’s New” tab visit QRIS Modernization. Public comments ends April 4, 2025. Reminders: The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 9/6/2024 Number Present: 56 Completed Date: 9/6/2024 Age: From 0 To 4 Total Minutes: 78 Time In: 01:42 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my 8/19/2024 Annual Compliance visit. Throughout the classroom spaces children rested on linen covered cots. Soft music played. In classroom space #1a children rested in approved cribs. Staff positioned themselves to see and hear children. After nap the children transitioned to snack time. Snack included cheese pizza bagels and water. The following violations documented during the 8/19/24 visit were monitored for compliance during this visit: 807- A safe indoor and outdoor environment was not provided for the children. On the preschool playground there was three holes by the fence at the back covered area and one hole in front of covered area. There was a large active ant hill by the fence of the pool area. The gate to the pool area was unlocked. The climbing structure was wet and had standing water on the platforms. This is a violation of a requirement in 10A NCAC 09 .0601(a). Maintenance was on site during the visit. Sod was placed in the holes. 840- All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In classroom space #5 there was two cans of Shaving Cream and two Laundry Paks stored on top of the children's cubbies below 5ft. This is a violation of a requirement in .2820(b). This was corrected during the visit. Today in classroom space #4 hand sanitizer was attached to a staff members keys on a shelf below five feet. When prompted you had staff remove the keys from the shelf. 1898 - Staff did not complete the health and safety training within one year of employment. Staff J. Woods hired on 3/10/23 did not complete the health and safety trainings within one year of employment. This is a violation of a requirement in .1102 (a). You stated that the staff was still unable to access their account , so the staff member created a new account but has not finished the trainings. You also stated that you contacted DCDEE Moodle to assist with accessing the staff’s account. As stated in the 8/19/2024 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date. I received a compliance letter from you on 9/6/2024. Today, I verified the correction of item #807, #840, #858 and #1030. Item #1757 was corrected during the visit on 8/19/24 and remains in compliance. A repeat violation was documented for item #1989. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action per Child Care Rule 10A NCAC 09 .2204(6). You will be notified in writing of any action taken. The following violations were documented. Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A pocket size hand sanitizer was attached to a staff members keys below five feet on a shelf in classroom space #4. .2820(b) 1898 Staff did not complete the health and safety training within one year of employment. Staff J. Woods hired on 3/10/23 did not complete the health and safety trainings within one year of employment. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 20, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Health & Safety Trainings: Child care operators, additional caregivers, and substitute providers were required to complete health and safety training offered by the Division no later than June 30, 2018. J. Woods did not complete health and safety trainings within in the one-year requirement. Today you informed me that you contacted DCDDEE Moodle for the staff and the has created another account but has not completed any of the trainings. When a new staff member is hired, they must complete the trainings within the first year of hire. Require new staff to complete the health & Safety trainings as part of your new hire orientation, to ensure completion in the required timeframe. Create a tracking system to ensure staff receive training by the required deadlines. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2204 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 9/6/2024 Number Present: 56 Completed Date: 9/6/2024 Age: From 0 To 4 Total Minutes: 78 Time In: 01:42 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my 8/19/2024 Annual Compliance visit. Throughout the classroom spaces children rested on linen covered cots. Soft music played. In classroom space #1a children rested in approved cribs. Staff positioned themselves to see and hear children. After nap the children transitioned to snack time. Snack included cheese pizza bagels and water. The following violations documented during the 8/19/24 visit were monitored for compliance during this visit: 807- A safe indoor and outdoor environment was not provided for the children. On the preschool playground there was three holes by the fence at the back covered area and one hole in front of covered area. There was a large active ant hill by the fence of the pool area. The gate to the pool area was unlocked. The climbing structure was wet and had standing water on the platforms. This is a violation of a requirement in 10A NCAC 09 .0601(a). Maintenance was on site during the visit. Sod was placed in the holes. 840- All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In classroom space #5 there was two cans of Shaving Cream and two Laundry Paks stored on top of the children's cubbies below 5ft. This is a violation of a requirement in .2820(b). This was corrected during the visit. Today in classroom space #4 hand sanitizer was attached to a staff members keys on a shelf below five feet. When prompted you had staff remove the keys from the shelf. 1898 - Staff did not complete the health and safety training within one year of employment. Staff J. Woods hired on 3/10/23 did not complete the health and safety trainings within one year of employment. This is a violation of a requirement in .1102 (a). You stated that the staff was still unable to access their account , so the staff member created a new account but has not finished the trainings. You also stated that you contacted DCDEE Moodle to assist with accessing the staff’s account. As stated in the 8/19/2024 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date. I received a compliance letter from you on 9/6/2024. Today, I verified the correction of item #807, #840, #858 and #1030. Item #1757 was corrected during the visit on 8/19/24 and remains in compliance. A repeat violation was documented for item #1989. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action per Child Care Rule 10A NCAC 09 .2204(6). You will be notified in writing of any action taken. The following violations were documented. Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A pocket size hand sanitizer was attached to a staff members keys below five feet on a shelf in classroom space #4. .2820(b) 1898 Staff did not complete the health and safety training within one year of employment. Staff J. Woods hired on 3/10/23 did not complete the health and safety trainings within one year of employment. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 20, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Health & Safety Trainings: Child care operators, additional caregivers, and substitute providers were required to complete health and safety training offered by the Division no later than June 30, 2018. J. Woods did not complete health and safety trainings within in the one-year requirement. Today you informed me that you contacted DCDDEE Moodle for the staff and the has created another account but has not completed any of the trainings. When a new staff member is hired, they must complete the trainings within the first year of hire. Require new staff to complete the health & Safety trainings as part of your new hire orientation, to ensure completion in the required timeframe. Create a tracking system to ensure staff receive training by the required deadlines. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 9/6/2024 Number Present: 56 Completed Date: 9/6/2024 Age: From 0 To 4 Total Minutes: 78 Time In: 01:42 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my 8/19/2024 Annual Compliance visit. Throughout the classroom spaces children rested on linen covered cots. Soft music played. In classroom space #1a children rested in approved cribs. Staff positioned themselves to see and hear children. After nap the children transitioned to snack time. Snack included cheese pizza bagels and water. The following violations documented during the 8/19/24 visit were monitored for compliance during this visit: 807- A safe indoor and outdoor environment was not provided for the children. On the preschool playground there was three holes by the fence at the back covered area and one hole in front of covered area. There was a large active ant hill by the fence of the pool area. The gate to the pool area was unlocked. The climbing structure was wet and had standing water on the platforms. This is a violation of a requirement in 10A NCAC 09 .0601(a). Maintenance was on site during the visit. Sod was placed in the holes. 840- All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In classroom space #5 there was two cans of Shaving Cream and two Laundry Paks stored on top of the children's cubbies below 5ft. This is a violation of a requirement in .2820(b). This was corrected during the visit. Today in classroom space #4 hand sanitizer was attached to a staff members keys on a shelf below five feet. When prompted you had staff remove the keys from the shelf. 1898 - Staff did not complete the health and safety training within one year of employment. Staff J. Woods hired on 3/10/23 did not complete the health and safety trainings within one year of employment. This is a violation of a requirement in .1102 (a). You stated that the staff was still unable to access their account , so the staff member created a new account but has not finished the trainings. You also stated that you contacted DCDEE Moodle to assist with accessing the staff’s account. As stated in the 8/19/2024 visit summary, all violations must be corrected immediately and a compliance letter verifying this must be received by the established due date. I received a compliance letter from you on 9/6/2024. Today, I verified the correction of item #807, #840, #858 and #1030. Item #1757 was corrected during the visit on 8/19/24 and remains in compliance. A repeat violation was documented for item #1989. Repeat violations demonstrate a pattern of noncompliance and may result in an administrative action per Child Care Rule 10A NCAC 09 .2204(6). You will be notified in writing of any action taken. The following violations were documented. Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A pocket size hand sanitizer was attached to a staff members keys below five feet on a shelf in classroom space #4. .2820(b) 1898 Staff did not complete the health and safety training within one year of employment. Staff J. Woods hired on 3/10/23 did not complete the health and safety trainings within one year of employment. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 20, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Health & Safety Trainings: Child care operators, additional caregivers, and substitute providers were required to complete health and safety training offered by the Division no later than June 30, 2018. J. Woods did not complete health and safety trainings within in the one-year requirement. Today you informed me that you contacted DCDDEE Moodle for the staff and the has created another account but has not completed any of the trainings. When a new staff member is hired, they must complete the trainings within the first year of hire. Require new staff to complete the health & Safety trainings as part of your new hire orientation, to ensure completion in the required timeframe. Create a tracking system to ensure staff receive training by the required deadlines. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 8/19/2024 Number Present: 53 Completed Date: 8/19/2024 Age: From 0 To 5 Total Minutes: 325 Time In: 09:05 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. J. Askew, director assisted me with the visit. Your program currently operates with a four-star license, issued 8/5/2021, earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 8/23/23. The sanitation inspection was completed 6/4/24 with a “Superior” classification. The last fire inspection was conducted 3/12/24 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy-seven percent as of 8/8/24. The NC Secretary of State website was reviewed on 8/23/23 and Kindercare Education, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. Children in classroom space #2 were observed walking like a dinosaur and crawling through a tunnel. In classroom space #4 children were observed painting a large piece of paper with the rims of plastic cups and a variety of paint colors. Children enrolled in classroom space #1a received care according to their individual needs. Children were observed during outdoor play. Lunch was observed and consisted of chicken fajita wraps, pineapples and milk. The following violations were documented. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On the preschool playground there was three holes by the fence at the back covered area and one hole in front of covered area. There was a large active ant hill by the fence of the pool area. The gate to the pool area was unlocked. The climbing structure was wet and had standing water on the platforms. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In classroom space #5 there was two cans of Shaving Cream and two Laundry Paks stored on top of the children's cubbies below 5ft. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In classroom space #1b there were three plastic bags with clothes inside that were stored on top of the cubbies below five feet. In classroom space #5 there plastic bags inside two of the children's cubbies below five feet. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. Staff P. Boyd hired on7/16/24 did not have an application for employment on file. .0302(d)(1)(A) 1757 A valid qualification letter was not on file and available to review at the facility. Staff A. Spivey hired on 8/5/24 did not have a qualification letter on file. G.S. 110-90.2(b) & (d) & .2703(e) 1898 Staff did not complete the health and safety training within one year of employment. Staff J. Woods hired on 3/10/23 did not complete the health and safety trainings within one year of employment. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 2, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. You stated that the staff transferred from another center within the company from out of state and did not complete another application. We discussed getting a copy of the staff’s application or having staff complete an updated application. You also stated that you had to print A. Spivey’s qualification letter out. I checked the ABCMS system during the visit and the staff is qualified through 6/7/29. You printed the letter and provided it during the visit. Health & Safety Trainings: Child care operators, additional caregivers, and substitute providers were required to complete health and safety training offered by the Division no later than June 30, 2018. During a review of staff training hours, J. Woods did not complete health and safety trainings within in the one-year requirement. When a new staff member is hired, they must complete the trainings within the first year of hire. Require new staff to complete the health & Safety trainings as part of your new hire orientation, to ensure completion in the required timeframe. A safe indoor and outdoor environment was not provided for the children. Staff removed the shaving cream. Check the playground area daily prior to use. In addition to the monthly playground inspection reports, staff should daily scan the playground for any hazards prior to the children using the outdoor space. Plastic bags are a choking hazard and should not be accessible to children younger than 3 years of age. Designate a space in the classroom for storage of plastic bags that is out of reach of children. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 8/19/2024 Number Present: 53 Completed Date: 8/19/2024 Age: From 0 To 5 Total Minutes: 325 Time In: 09:05 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. J. Askew, director assisted me with the visit. Your program currently operates with a four-star license, issued 8/5/2021, earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 8/23/23. The sanitation inspection was completed 6/4/24 with a “Superior” classification. The last fire inspection was conducted 3/12/24 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy-seven percent as of 8/8/24. The NC Secretary of State website was reviewed on 8/23/23 and Kindercare Education, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. Children in classroom space #2 were observed walking like a dinosaur and crawling through a tunnel. In classroom space #4 children were observed painting a large piece of paper with the rims of plastic cups and a variety of paint colors. Children enrolled in classroom space #1a received care according to their individual needs. Children were observed during outdoor play. Lunch was observed and consisted of chicken fajita wraps, pineapples and milk. The following violations were documented. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On the preschool playground there was three holes by the fence at the back covered area and one hole in front of covered area. There was a large active ant hill by the fence of the pool area. The gate to the pool area was unlocked. The climbing structure was wet and had standing water on the platforms. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In classroom space #5 there was two cans of Shaving Cream and two Laundry Paks stored on top of the children's cubbies below 5ft. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In classroom space #1b there were three plastic bags with clothes inside that were stored on top of the cubbies below five feet. In classroom space #5 there plastic bags inside two of the children's cubbies below five feet. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. Staff P. Boyd hired on7/16/24 did not have an application for employment on file. .0302(d)(1)(A) 1757 A valid qualification letter was not on file and available to review at the facility. Staff A. Spivey hired on 8/5/24 did not have a qualification letter on file. G.S. 110-90.2(b) & (d) & .2703(e) 1898 Staff did not complete the health and safety training within one year of employment. Staff J. Woods hired on 3/10/23 did not complete the health and safety trainings within one year of employment. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 2, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. You stated that the staff transferred from another center within the company from out of state and did not complete another application. We discussed getting a copy of the staff’s application or having staff complete an updated application. You also stated that you had to print A. Spivey’s qualification letter out. I checked the ABCMS system during the visit and the staff is qualified through 6/7/29. You printed the letter and provided it during the visit. Health & Safety Trainings: Child care operators, additional caregivers, and substitute providers were required to complete health and safety training offered by the Division no later than June 30, 2018. During a review of staff training hours, J. Woods did not complete health and safety trainings within in the one-year requirement. When a new staff member is hired, they must complete the trainings within the first year of hire. Require new staff to complete the health & Safety trainings as part of your new hire orientation, to ensure completion in the required timeframe. A safe indoor and outdoor environment was not provided for the children. Staff removed the shaving cream. Check the playground area daily prior to use. In addition to the monthly playground inspection reports, staff should daily scan the playground for any hazards prior to the children using the outdoor space. Plastic bags are a choking hazard and should not be accessible to children younger than 3 years of age. Designate a space in the classroom for storage of plastic bags that is out of reach of children. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 8/19/2024 Number Present: 53 Completed Date: 8/19/2024 Age: From 0 To 5 Total Minutes: 325 Time In: 09:05 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. J. Askew, director assisted me with the visit. Your program currently operates with a four-star license, issued 8/5/2021, earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 8/23/23. The sanitation inspection was completed 6/4/24 with a “Superior” classification. The last fire inspection was conducted 3/12/24 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was seventy-seven percent as of 8/8/24. The NC Secretary of State website was reviewed on 8/23/23 and Kindercare Education, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. Children in classroom space #2 were observed walking like a dinosaur and crawling through a tunnel. In classroom space #4 children were observed painting a large piece of paper with the rims of plastic cups and a variety of paint colors. Children enrolled in classroom space #1a received care according to their individual needs. Children were observed during outdoor play. Lunch was observed and consisted of chicken fajita wraps, pineapples and milk. The following violations were documented. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On the preschool playground there was three holes by the fence at the back covered area and one hole in front of covered area. There was a large active ant hill by the fence of the pool area. The gate to the pool area was unlocked. The climbing structure was wet and had standing water on the platforms. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In classroom space #5 there was two cans of Shaving Cream and two Laundry Paks stored on top of the children's cubbies below 5ft. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In classroom space #1b there were three plastic bags with clothes inside that were stored on top of the cubbies below five feet. In classroom space #5 there plastic bags inside two of the children's cubbies below five feet. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. Staff P. Boyd hired on7/16/24 did not have an application for employment on file. .0302(d)(1)(A) 1757 A valid qualification letter was not on file and available to review at the facility. Staff A. Spivey hired on 8/5/24 did not have a qualification letter on file. G.S. 110-90.2(b) & (d) & .2703(e) 1898 Staff did not complete the health and safety training within one year of employment. Staff J. Woods hired on 3/10/23 did not complete the health and safety trainings within one year of employment. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 2, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. You stated that the staff transferred from another center within the company from out of state and did not complete another application. We discussed getting a copy of the staff’s application or having staff complete an updated application. You also stated that you had to print A. Spivey’s qualification letter out. I checked the ABCMS system during the visit and the staff is qualified through 6/7/29. You printed the letter and provided it during the visit. Health & Safety Trainings: Child care operators, additional caregivers, and substitute providers were required to complete health and safety training offered by the Division no later than June 30, 2018. During a review of staff training hours, J. Woods did not complete health and safety trainings within in the one-year requirement. When a new staff member is hired, they must complete the trainings within the first year of hire. Require new staff to complete the health & Safety trainings as part of your new hire orientation, to ensure completion in the required timeframe. A safe indoor and outdoor environment was not provided for the children. Staff removed the shaving cream. Check the playground area daily prior to use. In addition to the monthly playground inspection reports, staff should daily scan the playground for any hazards prior to the children using the outdoor space. Plastic bags are a choking hazard and should not be accessible to children younger than 3 years of age. Designate a space in the classroom for storage of plastic bags that is out of reach of children. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 4/16/2024 Number Present: 59 Completed Date: 4/16/2024 Age: From 0 To 5 Total Minutes: 160 Time In: 10:49 AM Time Out: 01:04 PM Time In: 03:10 PM Time Out: 03:35 PM List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Michelle O’Kelley, Child Care Consultant accompanied me during today’s visit. J. Askew, acting director assisted me with today’s visit. Your program currently operates with a four-star license, issued 8/5/2021 earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a infrastructure of family involvement and staff benefits package. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty nine percent as of 4/15/2024. The NC Secretary of State website was reviewed on 1/3/2023 and KinderCare Education LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were transitioning to prepare for lunch and completing personal care routines. Infants were engaged in tummy time, napping, and feeding routines. Files for new staff were reviewed. A fire inspection was conducted at your facility 3/12/24 and your facility was approved for day time care only. A sanitation inspection has not occurred since the last visit and remain current. The violations are as follows: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In classroom space #1a staff was observed feeding a child as the child was sitting on the floor. 10A NCAC 09 .0902(b) 807 A safe indoor and outdoor environment was not provided for the children. On the preschool playground there was a hole around the basketball goal, under the covered area the concrete is not even creating a tripping hazard with sharp edge exposed, and the bolt cap to the stationary climber was protruding. On the toddler playground there was an active ant hill and a bait trap was observed by the door. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three containers of Zep wipes were stored in unlocked cabinet in classroom space #5. .2820(b) 847 Parent's medication authorization did not include required information. In classroom space #3 a authorization form for a tube of Destin did not include the authorization dates. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In classroom space #1a sleep checks were not completed for an infant child resting in a crib. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff K. Sulgar hired on 12/19/23 and had a medical report dated 3/8/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff K. Sulgar hired on 12/19/23 had an emergency information form on file dated 12/20/23. Staff P. Boone hired on 4/8/24 did not have an emergency information on file and staff T. Brown hired on 11/13/23 had an emergency information form on file without a date. Therapist I. Gilbert did not have an emergency information form on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff K. Sulgar hired on 12/19/23, staff T. Brown hired on 11/13/23, L. Mahoney hired on 12/15/23 and D. Askew hired on 1/8/24 did not have documentation of orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff D. Askew hired on 1/8/24, T. Brown hired on 11/13/23 and L. Mahoney hired on 12/5/23 did not have first aid training on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff D. Askew hired on 1/8/24, T. Brown hired on 11/13/23 and L. Mahoney hired on 12/5/23 did not have CPR training on file. .1102(d) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff T. Brown hired 11/13/23 did not have a signed Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(d)(1-4) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff P. Boone hired on 4/8/24, L. Mahoney hired 12/5/23 and D. Askew hired on 1/8/24 did not have a medical report on file. Staff P. Boone hired on 4/8/24 and T. Brown hired on 11/13/23 did not have a health questionnaire on file. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff K. Sulgar hired on 12/19/23 and D. Askew hired on 1/8/24 did not have documentation of the training on file. .1102(g) 9995 A violation was found for which there is no item number. In classroom space #3 a purse was stored below five feet in a cabinet. This is a violation of sanitation rule 15A NCAC 18A .2820 (f). Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 30, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Medication: Administering medication requires skill, knowledge and careful attention to detail. Parents/guardians and prescribing health professionals must give a caregiver/teacher written authorization to administer medication to the child. Caregivers/teachers must be diligent in their adherence to the medication administration policy and procedures to prevent any inadvertent medication errors, which may be harmful to the child. There is always a risk that a child may have a negative reaction to a medication, and children should be monitored for serious side effects that may require an emergency response. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Use the staff file checklist to ensure staff have documents within the required timeframes. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. You shared that you had submitted a work order for the holes on the playground. Safe Sleep: Documenting the supervision that is provided for sleeping infants is one way to reduce the risk of Sudden Infant Death Syndrome (SIDS). The use of sleep charts is identified in your center’s ITS-SIDS policy. Sleep charts are part of the center’s program records and must be kept on file and available for review. Check sleep charts weekly to ensure they are completed daily for infants in care. Additional Comments: Today we discussed the rated license reassessment for your facility. Your facility is in cohort 1 and your reassessment year begins on 7/1/2024. A rated license assessment will be conducted during your annual compliance visit. Reminders: DCDEE has launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to, see applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster, see the realtime background check status of staff members, and run a printable report of the staff roster to assist with compliance visits.To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 4/16/2024 Number Present: 59 Completed Date: 4/16/2024 Age: From 0 To 5 Total Minutes: 160 Time In: 10:49 AM Time Out: 01:04 PM Time In: 03:10 PM Time Out: 03:35 PM List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Michelle O’Kelley, Child Care Consultant accompanied me during today’s visit. J. Askew, acting director assisted me with today’s visit. Your program currently operates with a four-star license, issued 8/5/2021 earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a infrastructure of family involvement and staff benefits package. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty nine percent as of 4/15/2024. The NC Secretary of State website was reviewed on 1/3/2023 and KinderCare Education LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were transitioning to prepare for lunch and completing personal care routines. Infants were engaged in tummy time, napping, and feeding routines. Files for new staff were reviewed. A fire inspection was conducted at your facility 3/12/24 and your facility was approved for day time care only. A sanitation inspection has not occurred since the last visit and remain current. The violations are as follows: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In classroom space #1a staff was observed feeding a child as the child was sitting on the floor. 10A NCAC 09 .0902(b) 807 A safe indoor and outdoor environment was not provided for the children. On the preschool playground there was a hole around the basketball goal, under the covered area the concrete is not even creating a tripping hazard with sharp edge exposed, and the bolt cap to the stationary climber was protruding. On the toddler playground there was an active ant hill and a bait trap was observed by the door. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three containers of Zep wipes were stored in unlocked cabinet in classroom space #5. .2820(b) 847 Parent's medication authorization did not include required information. In classroom space #3 a authorization form for a tube of Destin did not include the authorization dates. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In classroom space #1a sleep checks were not completed for an infant child resting in a crib. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff K. Sulgar hired on 12/19/23 and had a medical report dated 3/8/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff K. Sulgar hired on 12/19/23 had an emergency information form on file dated 12/20/23. Staff P. Boone hired on 4/8/24 did not have an emergency information on file and staff T. Brown hired on 11/13/23 had an emergency information form on file without a date. Therapist I. Gilbert did not have an emergency information form on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff K. Sulgar hired on 12/19/23, staff T. Brown hired on 11/13/23, L. Mahoney hired on 12/15/23 and D. Askew hired on 1/8/24 did not have documentation of orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff D. Askew hired on 1/8/24, T. Brown hired on 11/13/23 and L. Mahoney hired on 12/5/23 did not have first aid training on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff D. Askew hired on 1/8/24, T. Brown hired on 11/13/23 and L. Mahoney hired on 12/5/23 did not have CPR training on file. .1102(d) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff T. Brown hired 11/13/23 did not have a signed Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(d)(1-4) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff P. Boone hired on 4/8/24, L. Mahoney hired 12/5/23 and D. Askew hired on 1/8/24 did not have a medical report on file. Staff P. Boone hired on 4/8/24 and T. Brown hired on 11/13/23 did not have a health questionnaire on file. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff K. Sulgar hired on 12/19/23 and D. Askew hired on 1/8/24 did not have documentation of the training on file. .1102(g) 9995 A violation was found for which there is no item number. In classroom space #3 a purse was stored below five feet in a cabinet. This is a violation of sanitation rule 15A NCAC 18A .2820 (f). Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 30, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Medication: Administering medication requires skill, knowledge and careful attention to detail. Parents/guardians and prescribing health professionals must give a caregiver/teacher written authorization to administer medication to the child. Caregivers/teachers must be diligent in their adherence to the medication administration policy and procedures to prevent any inadvertent medication errors, which may be harmful to the child. There is always a risk that a child may have a negative reaction to a medication, and children should be monitored for serious side effects that may require an emergency response. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Use the staff file checklist to ensure staff have documents within the required timeframes. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. You shared that you had submitted a work order for the holes on the playground. Safe Sleep: Documenting the supervision that is provided for sleeping infants is one way to reduce the risk of Sudden Infant Death Syndrome (SIDS). The use of sleep charts is identified in your center’s ITS-SIDS policy. Sleep charts are part of the center’s program records and must be kept on file and available for review. Check sleep charts weekly to ensure they are completed daily for infants in care. Additional Comments: Today we discussed the rated license reassessment for your facility. Your facility is in cohort 1 and your reassessment year begins on 7/1/2024. A rated license assessment will be conducted during your annual compliance visit. Reminders: DCDEE has launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to, see applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster, see the realtime background check status of staff members, and run a printable report of the staff roster to assist with compliance visits.To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 4/16/2024 Number Present: 59 Completed Date: 4/16/2024 Age: From 0 To 5 Total Minutes: 160 Time In: 10:49 AM Time Out: 01:04 PM Time In: 03:10 PM Time Out: 03:35 PM List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Michelle O’Kelley, Child Care Consultant accompanied me during today’s visit. J. Askew, acting director assisted me with today’s visit. Your program currently operates with a four-star license, issued 8/5/2021 earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a infrastructure of family involvement and staff benefits package. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty nine percent as of 4/15/2024. The NC Secretary of State website was reviewed on 1/3/2023 and KinderCare Education LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were transitioning to prepare for lunch and completing personal care routines. Infants were engaged in tummy time, napping, and feeding routines. Files for new staff were reviewed. A fire inspection was conducted at your facility 3/12/24 and your facility was approved for day time care only. A sanitation inspection has not occurred since the last visit and remain current. The violations are as follows: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In classroom space #1a staff was observed feeding a child as the child was sitting on the floor. 10A NCAC 09 .0902(b) 807 A safe indoor and outdoor environment was not provided for the children. On the preschool playground there was a hole around the basketball goal, under the covered area the concrete is not even creating a tripping hazard with sharp edge exposed, and the bolt cap to the stationary climber was protruding. On the toddler playground there was an active ant hill and a bait trap was observed by the door. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three containers of Zep wipes were stored in unlocked cabinet in classroom space #5. .2820(b) 847 Parent's medication authorization did not include required information. In classroom space #3 a authorization form for a tube of Destin did not include the authorization dates. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In classroom space #1a sleep checks were not completed for an infant child resting in a crib. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff K. Sulgar hired on 12/19/23 and had a medical report dated 3/8/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff K. Sulgar hired on 12/19/23 had an emergency information form on file dated 12/20/23. Staff P. Boone hired on 4/8/24 did not have an emergency information on file and staff T. Brown hired on 11/13/23 had an emergency information form on file without a date. Therapist I. Gilbert did not have an emergency information form on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff K. Sulgar hired on 12/19/23, staff T. Brown hired on 11/13/23, L. Mahoney hired on 12/15/23 and D. Askew hired on 1/8/24 did not have documentation of orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff D. Askew hired on 1/8/24, T. Brown hired on 11/13/23 and L. Mahoney hired on 12/5/23 did not have first aid training on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff D. Askew hired on 1/8/24, T. Brown hired on 11/13/23 and L. Mahoney hired on 12/5/23 did not have CPR training on file. .1102(d) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff T. Brown hired 11/13/23 did not have a signed Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(d)(1-4) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff P. Boone hired on 4/8/24, L. Mahoney hired 12/5/23 and D. Askew hired on 1/8/24 did not have a medical report on file. Staff P. Boone hired on 4/8/24 and T. Brown hired on 11/13/23 did not have a health questionnaire on file. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff K. Sulgar hired on 12/19/23 and D. Askew hired on 1/8/24 did not have documentation of the training on file. .1102(g) 9995 A violation was found for which there is no item number. In classroom space #3 a purse was stored below five feet in a cabinet. This is a violation of sanitation rule 15A NCAC 18A .2820 (f). Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 30, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Medication: Administering medication requires skill, knowledge and careful attention to detail. Parents/guardians and prescribing health professionals must give a caregiver/teacher written authorization to administer medication to the child. Caregivers/teachers must be diligent in their adherence to the medication administration policy and procedures to prevent any inadvertent medication errors, which may be harmful to the child. There is always a risk that a child may have a negative reaction to a medication, and children should be monitored for serious side effects that may require an emergency response. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Use the staff file checklist to ensure staff have documents within the required timeframes. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. You shared that you had submitted a work order for the holes on the playground. Safe Sleep: Documenting the supervision that is provided for sleeping infants is one way to reduce the risk of Sudden Infant Death Syndrome (SIDS). The use of sleep charts is identified in your center’s ITS-SIDS policy. Sleep charts are part of the center’s program records and must be kept on file and available for review. Check sleep charts weekly to ensure they are completed daily for infants in care. Additional Comments: Today we discussed the rated license reassessment for your facility. Your facility is in cohort 1 and your reassessment year begins on 7/1/2024. A rated license assessment will be conducted during your annual compliance visit. Reminders: DCDEE has launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to, see applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster, see the realtime background check status of staff members, and run a printable report of the staff roster to assist with compliance visits.To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 4/16/2024 Number Present: 59 Completed Date: 4/16/2024 Age: From 0 To 5 Total Minutes: 160 Time In: 10:49 AM Time Out: 01:04 PM Time In: 03:10 PM Time Out: 03:35 PM List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Michelle O’Kelley, Child Care Consultant accompanied me during today’s visit. J. Askew, acting director assisted me with today’s visit. Your program currently operates with a four-star license, issued 8/5/2021 earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a infrastructure of family involvement and staff benefits package. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty nine percent as of 4/15/2024. The NC Secretary of State website was reviewed on 1/3/2023 and KinderCare Education LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were transitioning to prepare for lunch and completing personal care routines. Infants were engaged in tummy time, napping, and feeding routines. Files for new staff were reviewed. A fire inspection was conducted at your facility 3/12/24 and your facility was approved for day time care only. A sanitation inspection has not occurred since the last visit and remain current. The violations are as follows: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In classroom space #1a staff was observed feeding a child as the child was sitting on the floor. 10A NCAC 09 .0902(b) 807 A safe indoor and outdoor environment was not provided for the children. On the preschool playground there was a hole around the basketball goal, under the covered area the concrete is not even creating a tripping hazard with sharp edge exposed, and the bolt cap to the stationary climber was protruding. On the toddler playground there was an active ant hill and a bait trap was observed by the door. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three containers of Zep wipes were stored in unlocked cabinet in classroom space #5. .2820(b) 847 Parent's medication authorization did not include required information. In classroom space #3 a authorization form for a tube of Destin did not include the authorization dates. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In classroom space #1a sleep checks were not completed for an infant child resting in a crib. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff K. Sulgar hired on 12/19/23 and had a medical report dated 3/8/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff K. Sulgar hired on 12/19/23 had an emergency information form on file dated 12/20/23. Staff P. Boone hired on 4/8/24 did not have an emergency information on file and staff T. Brown hired on 11/13/23 had an emergency information form on file without a date. Therapist I. Gilbert did not have an emergency information form on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff K. Sulgar hired on 12/19/23, staff T. Brown hired on 11/13/23, L. Mahoney hired on 12/15/23 and D. Askew hired on 1/8/24 did not have documentation of orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff D. Askew hired on 1/8/24, T. Brown hired on 11/13/23 and L. Mahoney hired on 12/5/23 did not have first aid training on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff D. Askew hired on 1/8/24, T. Brown hired on 11/13/23 and L. Mahoney hired on 12/5/23 did not have CPR training on file. .1102(d) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff T. Brown hired 11/13/23 did not have a signed Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(d)(1-4) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff P. Boone hired on 4/8/24, L. Mahoney hired 12/5/23 and D. Askew hired on 1/8/24 did not have a medical report on file. Staff P. Boone hired on 4/8/24 and T. Brown hired on 11/13/23 did not have a health questionnaire on file. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff K. Sulgar hired on 12/19/23 and D. Askew hired on 1/8/24 did not have documentation of the training on file. .1102(g) 9995 A violation was found for which there is no item number. In classroom space #3 a purse was stored below five feet in a cabinet. This is a violation of sanitation rule 15A NCAC 18A .2820 (f). Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 30, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Medication: Administering medication requires skill, knowledge and careful attention to detail. Parents/guardians and prescribing health professionals must give a caregiver/teacher written authorization to administer medication to the child. Caregivers/teachers must be diligent in their adherence to the medication administration policy and procedures to prevent any inadvertent medication errors, which may be harmful to the child. There is always a risk that a child may have a negative reaction to a medication, and children should be monitored for serious side effects that may require an emergency response. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Use the staff file checklist to ensure staff have documents within the required timeframes. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. You shared that you had submitted a work order for the holes on the playground. Safe Sleep: Documenting the supervision that is provided for sleeping infants is one way to reduce the risk of Sudden Infant Death Syndrome (SIDS). The use of sleep charts is identified in your center’s ITS-SIDS policy. Sleep charts are part of the center’s program records and must be kept on file and available for review. Check sleep charts weekly to ensure they are completed daily for infants in care. Additional Comments: Today we discussed the rated license reassessment for your facility. Your facility is in cohort 1 and your reassessment year begins on 7/1/2024. A rated license assessment will be conducted during your annual compliance visit. Reminders: DCDEE has launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to, see applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster, see the realtime background check status of staff members, and run a printable report of the staff roster to assist with compliance visits.To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 4/16/2024 Number Present: 59 Completed Date: 4/16/2024 Age: From 0 To 5 Total Minutes: 160 Time In: 10:49 AM Time Out: 01:04 PM Time In: 03:10 PM Time Out: 03:35 PM List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Michelle O’Kelley, Child Care Consultant accompanied me during today’s visit. J. Askew, acting director assisted me with today’s visit. Your program currently operates with a four-star license, issued 8/5/2021 earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a infrastructure of family involvement and staff benefits package. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty nine percent as of 4/15/2024. The NC Secretary of State website was reviewed on 1/3/2023 and KinderCare Education LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were transitioning to prepare for lunch and completing personal care routines. Infants were engaged in tummy time, napping, and feeding routines. Files for new staff were reviewed. A fire inspection was conducted at your facility 3/12/24 and your facility was approved for day time care only. A sanitation inspection has not occurred since the last visit and remain current. The violations are as follows: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In classroom space #1a staff was observed feeding a child as the child was sitting on the floor. 10A NCAC 09 .0902(b) 807 A safe indoor and outdoor environment was not provided for the children. On the preschool playground there was a hole around the basketball goal, under the covered area the concrete is not even creating a tripping hazard with sharp edge exposed, and the bolt cap to the stationary climber was protruding. On the toddler playground there was an active ant hill and a bait trap was observed by the door. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three containers of Zep wipes were stored in unlocked cabinet in classroom space #5. .2820(b) 847 Parent's medication authorization did not include required information. In classroom space #3 a authorization form for a tube of Destin did not include the authorization dates. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In classroom space #1a sleep checks were not completed for an infant child resting in a crib. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff K. Sulgar hired on 12/19/23 and had a medical report dated 3/8/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff K. Sulgar hired on 12/19/23 had an emergency information form on file dated 12/20/23. Staff P. Boone hired on 4/8/24 did not have an emergency information on file and staff T. Brown hired on 11/13/23 had an emergency information form on file without a date. Therapist I. Gilbert did not have an emergency information form on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff K. Sulgar hired on 12/19/23, staff T. Brown hired on 11/13/23, L. Mahoney hired on 12/15/23 and D. Askew hired on 1/8/24 did not have documentation of orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff D. Askew hired on 1/8/24, T. Brown hired on 11/13/23 and L. Mahoney hired on 12/5/23 did not have first aid training on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff D. Askew hired on 1/8/24, T. Brown hired on 11/13/23 and L. Mahoney hired on 12/5/23 did not have CPR training on file. .1102(d) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff T. Brown hired 11/13/23 did not have a signed Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(d)(1-4) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff P. Boone hired on 4/8/24, L. Mahoney hired 12/5/23 and D. Askew hired on 1/8/24 did not have a medical report on file. Staff P. Boone hired on 4/8/24 and T. Brown hired on 11/13/23 did not have a health questionnaire on file. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff K. Sulgar hired on 12/19/23 and D. Askew hired on 1/8/24 did not have documentation of the training on file. .1102(g) 9995 A violation was found for which there is no item number. In classroom space #3 a purse was stored below five feet in a cabinet. This is a violation of sanitation rule 15A NCAC 18A .2820 (f). Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 30, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Megan Brown, Child Care Consultant PO Box 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Medication: Administering medication requires skill, knowledge and careful attention to detail. Parents/guardians and prescribing health professionals must give a caregiver/teacher written authorization to administer medication to the child. Caregivers/teachers must be diligent in their adherence to the medication administration policy and procedures to prevent any inadvertent medication errors, which may be harmful to the child. There is always a risk that a child may have a negative reaction to a medication, and children should be monitored for serious side effects that may require an emergency response. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. Use the staff file checklist to ensure staff have documents within the required timeframes. Outdoor Environment: The outdoor learning environment offers a sense of freedom for children. Children are able to play freely with peers, expand their imagination beyond restraints of indoor activities, release energy and explore their sense of touch, smell, taste and their sense of motion. It is important that the outdoor area is checked daily and proper upkeep is conducted to ensure the environment is safe for use. You shared that you had submitted a work order for the holes on the playground. Safe Sleep: Documenting the supervision that is provided for sleeping infants is one way to reduce the risk of Sudden Infant Death Syndrome (SIDS). The use of sleep charts is identified in your center’s ITS-SIDS policy. Sleep charts are part of the center’s program records and must be kept on file and available for review. Check sleep charts weekly to ensure they are completed daily for infants in care. Additional Comments: Today we discussed the rated license reassessment for your facility. Your facility is in cohort 1 and your reassessment year begins on 7/1/2024. A rated license assessment will be conducted during your annual compliance visit. Reminders: DCDEE has launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to, see applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster, see the realtime background check status of staff members, and run a printable report of the staff roster to assist with compliance visits.To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 8/23/2023 Number Present: 29 Completed Date: 8/23/2023 Age: From 0 To 5 Total Minutes: 322 Time In: 08:13 AM Time Out: 01:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. B. Haris assisted me with the visit. Your program currently operates with a four-star license, issued 8/5/2021, earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 9/7/2022. The sanitation inspection was completed 3/17/23 with a “Superior” classification. The last fire inspection was conducted 3/30/23 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-five percent as of 8/23/23. The NC Secretary of State website was reviewed on 8/23/23 and KINDERCARE EDUCATION, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Your facility no longer meets the requirements for transportation and was removed from your facility information. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. I visited indoor and outdoor spaces. Children were observed eating breakfast and transitioning to free play. Throughout the classroom spaces age-appropriate materials were stored on shelves and were easily accessible. Infant children received care according to their needs, diapering procedures were observed. Sleep charts were observed and were recorded as required. Later children were observed transitioning to the outdoor learning environment. Lunch was observed and consisted of chicken tortilla wraps, black beans, mandarin oranges and milk. The following violations were documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child enrolled in space #5 ran out of the classroom and out of the security door to the atrium. The staff caring for children in space #5 exited the classroom and entered the atrium to get the child, leaving twelve children unattended. .1801(a)(1-5) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The posted menu reflected whole grain pancakes, with fruit compote, strawberries, and milk for breakfast. Cheerios, pineapples, and milk were served. 10A NCAC 09 .0901(b) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. After cleaning a child's nose, staff did not wash their hands or the child's hands in space #1b. 15A NCAC 18A .2803(a) 807 A safe indoor and outdoor environment was not provided for the children. Children enrolled in space #3 were observed during outdoor play, the grass was being mowed adjacent to the playground. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin in space #1b did not have an authorization form. 10A NCAC 09 .0803(1)(a & b) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 8/14/23 had a TB skin test on file dated for 2/25/22. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. A child enrolled on 6/18/21 did not have a signed acknowledgement of receipt of the parent handbook on file. 10A NCAC 09 .0514(b) 1329 Application for enrollment did not include all required information. A child enrolled on 6/6/22 application did not include the child's health care needs. .0801(a)(1-7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 6, 2023 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Rated License Information: Your three-year re-assessment was due by October 2020. We discussed that your facility is placed in cohort #1. The modified environmental rating scale was conducted at your facility on 4/11/22. Today we discussed the facilities prep year- 7/1/23-6/30/24 and reassessment year- 7/1/24-6/30/25. You stated that you would like to remain held harmless until your reassessment year. Technical assistance was provided on the following: Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children assigned to them at all times. Leaving a child or a group of children alone is unacceptable. A child enrolled in space #5 ran out of the classroom and out of the security door to the atrium. The staff caring for children in space #5 exited the classroom and entered the atrium to get the child, leaving twelve children unattended. It is important to have adequate staff at your facility to ensure supervision is not comprised. We discussed supervision and creating a plan to ensure staff can always maintain supervision. Menu Substitutions: Planning the menu in advance and posting the current menu, to include any substitutions, is essential in providing a variety of foods for proper nutrition. During observations of the breakfast served to the children, we noted food substitutions were of comparable food value; however, the substitutions were not recorded on the menu. According to the posted menu, the breakfast served consisted pancakes with fruit compote, strawberries and milk. Today children were served cheerios, pineapples and milk. Prior to any meal or snack being served, the posted menu must be reviewed for accuracy of items served and if comparable changes occur, then make sure those changes are noted on the posted menu(s). Handwashing: Handwashing is the single most important line of defense in preventing the transmission of disease-causing organisms. Staff shall wash hands upon reporting for work; before and after handling food; before bottle feeding or serving to other children; before handling clean utensils or equipment; after toileting or handling of body fluids (e.g., saliva, nasal secretions, vomitus, feces, urine, blood, secretions from sores, pustulant discharge); after diaper changing; after handling soiled items such as garbage, mops, cloths and clothing; after being outdoors; after handling animals or animal cages; and after removing disposable gloves. After cleaning a child's nose, staff did not wash their hands or the child's hands in space #1b. Review handwashing procedures with staff. Safe Environment: A safe outdoor environment was not provided for the children. Children enrolled in space #3 were observed during outdoor play, the grass was being mowed adjacent to the playground along the fence line. We discussed that outdoor play scheduled and can be adjusted during times that mowing is occurring around the facility. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Destin in space #1b did not have an authorization form. We discussed requirements for administering medications. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. One staff hired on 8/14/23 had a TB skin test on file dated for 2/25/22. We reviewed staff medical requirements. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. A child’s application must include health care needs. A child enrolled on 6/6/22 application did not include the child’s healthcare needs. A child enrolled on 6/18/21 did not have parent acknowledgment of receipt of the parent handbook on file. Review children’s files often and use the children’s checklist to ensure you have all required documents. Reminders: A new July 2023 New Rule/Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/.To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326 NCDHHS Children’s Environmental Health adopted new Child Care Sanitation Rules, effective July 1, 2023. The rules have been approved but have not yet been updated in the Administrative Code. Once updated, notification will be sent out via listserv. See the training presentation, new rules and other resources at https://ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 8/23/2023 Number Present: 29 Completed Date: 8/23/2023 Age: From 0 To 5 Total Minutes: 322 Time In: 08:13 AM Time Out: 01:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. B. Haris assisted me with the visit. Your program currently operates with a four-star license, issued 8/5/2021, earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 9/7/2022. The sanitation inspection was completed 3/17/23 with a “Superior” classification. The last fire inspection was conducted 3/30/23 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-five percent as of 8/23/23. The NC Secretary of State website was reviewed on 8/23/23 and KINDERCARE EDUCATION, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Your facility no longer meets the requirements for transportation and was removed from your facility information. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. I visited indoor and outdoor spaces. Children were observed eating breakfast and transitioning to free play. Throughout the classroom spaces age-appropriate materials were stored on shelves and were easily accessible. Infant children received care according to their needs, diapering procedures were observed. Sleep charts were observed and were recorded as required. Later children were observed transitioning to the outdoor learning environment. Lunch was observed and consisted of chicken tortilla wraps, black beans, mandarin oranges and milk. The following violations were documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child enrolled in space #5 ran out of the classroom and out of the security door to the atrium. The staff caring for children in space #5 exited the classroom and entered the atrium to get the child, leaving twelve children unattended. .1801(a)(1-5) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The posted menu reflected whole grain pancakes, with fruit compote, strawberries, and milk for breakfast. Cheerios, pineapples, and milk were served. 10A NCAC 09 .0901(b) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. After cleaning a child's nose, staff did not wash their hands or the child's hands in space #1b. 15A NCAC 18A .2803(a) 807 A safe indoor and outdoor environment was not provided for the children. Children enrolled in space #3 were observed during outdoor play, the grass was being mowed adjacent to the playground. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin in space #1b did not have an authorization form. 10A NCAC 09 .0803(1)(a & b) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 8/14/23 had a TB skin test on file dated for 2/25/22. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. A child enrolled on 6/18/21 did not have a signed acknowledgement of receipt of the parent handbook on file. 10A NCAC 09 .0514(b) 1329 Application for enrollment did not include all required information. A child enrolled on 6/6/22 application did not include the child's health care needs. .0801(a)(1-7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 6, 2023 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Rated License Information: Your three-year re-assessment was due by October 2020. We discussed that your facility is placed in cohort #1. The modified environmental rating scale was conducted at your facility on 4/11/22. Today we discussed the facilities prep year- 7/1/23-6/30/24 and reassessment year- 7/1/24-6/30/25. You stated that you would like to remain held harmless until your reassessment year. Technical assistance was provided on the following: Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children assigned to them at all times. Leaving a child or a group of children alone is unacceptable. A child enrolled in space #5 ran out of the classroom and out of the security door to the atrium. The staff caring for children in space #5 exited the classroom and entered the atrium to get the child, leaving twelve children unattended. It is important to have adequate staff at your facility to ensure supervision is not comprised. We discussed supervision and creating a plan to ensure staff can always maintain supervision. Menu Substitutions: Planning the menu in advance and posting the current menu, to include any substitutions, is essential in providing a variety of foods for proper nutrition. During observations of the breakfast served to the children, we noted food substitutions were of comparable food value; however, the substitutions were not recorded on the menu. According to the posted menu, the breakfast served consisted pancakes with fruit compote, strawberries and milk. Today children were served cheerios, pineapples and milk. Prior to any meal or snack being served, the posted menu must be reviewed for accuracy of items served and if comparable changes occur, then make sure those changes are noted on the posted menu(s). Handwashing: Handwashing is the single most important line of defense in preventing the transmission of disease-causing organisms. Staff shall wash hands upon reporting for work; before and after handling food; before bottle feeding or serving to other children; before handling clean utensils or equipment; after toileting or handling of body fluids (e.g., saliva, nasal secretions, vomitus, feces, urine, blood, secretions from sores, pustulant discharge); after diaper changing; after handling soiled items such as garbage, mops, cloths and clothing; after being outdoors; after handling animals or animal cages; and after removing disposable gloves. After cleaning a child's nose, staff did not wash their hands or the child's hands in space #1b. Review handwashing procedures with staff. Safe Environment: A safe outdoor environment was not provided for the children. Children enrolled in space #3 were observed during outdoor play, the grass was being mowed adjacent to the playground along the fence line. We discussed that outdoor play scheduled and can be adjusted during times that mowing is occurring around the facility. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Destin in space #1b did not have an authorization form. We discussed requirements for administering medications. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. One staff hired on 8/14/23 had a TB skin test on file dated for 2/25/22. We reviewed staff medical requirements. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. A child’s application must include health care needs. A child enrolled on 6/6/22 application did not include the child’s healthcare needs. A child enrolled on 6/18/21 did not have parent acknowledgment of receipt of the parent handbook on file. Review children’s files often and use the children’s checklist to ensure you have all required documents. Reminders: A new July 2023 New Rule/Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/.To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326 NCDHHS Children’s Environmental Health adopted new Child Care Sanitation Rules, effective July 1, 2023. The rules have been approved but have not yet been updated in the Administrative Code. Once updated, notification will be sent out via listserv. See the training presentation, new rules and other resources at https://ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 8/23/2023 Number Present: 29 Completed Date: 8/23/2023 Age: From 0 To 5 Total Minutes: 322 Time In: 08:13 AM Time Out: 01:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. B. Haris assisted me with the visit. Your program currently operates with a four-star license, issued 8/5/2021, earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 9/7/2022. The sanitation inspection was completed 3/17/23 with a “Superior” classification. The last fire inspection was conducted 3/30/23 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-five percent as of 8/23/23. The NC Secretary of State website was reviewed on 8/23/23 and KINDERCARE EDUCATION, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Your facility no longer meets the requirements for transportation and was removed from your facility information. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. I visited indoor and outdoor spaces. Children were observed eating breakfast and transitioning to free play. Throughout the classroom spaces age-appropriate materials were stored on shelves and were easily accessible. Infant children received care according to their needs, diapering procedures were observed. Sleep charts were observed and were recorded as required. Later children were observed transitioning to the outdoor learning environment. Lunch was observed and consisted of chicken tortilla wraps, black beans, mandarin oranges and milk. The following violations were documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child enrolled in space #5 ran out of the classroom and out of the security door to the atrium. The staff caring for children in space #5 exited the classroom and entered the atrium to get the child, leaving twelve children unattended. .1801(a)(1-5) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The posted menu reflected whole grain pancakes, with fruit compote, strawberries, and milk for breakfast. Cheerios, pineapples, and milk were served. 10A NCAC 09 .0901(b) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. After cleaning a child's nose, staff did not wash their hands or the child's hands in space #1b. 15A NCAC 18A .2803(a) 807 A safe indoor and outdoor environment was not provided for the children. Children enrolled in space #3 were observed during outdoor play, the grass was being mowed adjacent to the playground. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin in space #1b did not have an authorization form. 10A NCAC 09 .0803(1)(a & b) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 8/14/23 had a TB skin test on file dated for 2/25/22. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. A child enrolled on 6/18/21 did not have a signed acknowledgement of receipt of the parent handbook on file. 10A NCAC 09 .0514(b) 1329 Application for enrollment did not include all required information. A child enrolled on 6/6/22 application did not include the child's health care needs. .0801(a)(1-7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 6, 2023 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Rated License Information: Your three-year re-assessment was due by October 2020. We discussed that your facility is placed in cohort #1. The modified environmental rating scale was conducted at your facility on 4/11/22. Today we discussed the facilities prep year- 7/1/23-6/30/24 and reassessment year- 7/1/24-6/30/25. You stated that you would like to remain held harmless until your reassessment year. Technical assistance was provided on the following: Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children assigned to them at all times. Leaving a child or a group of children alone is unacceptable. A child enrolled in space #5 ran out of the classroom and out of the security door to the atrium. The staff caring for children in space #5 exited the classroom and entered the atrium to get the child, leaving twelve children unattended. It is important to have adequate staff at your facility to ensure supervision is not comprised. We discussed supervision and creating a plan to ensure staff can always maintain supervision. Menu Substitutions: Planning the menu in advance and posting the current menu, to include any substitutions, is essential in providing a variety of foods for proper nutrition. During observations of the breakfast served to the children, we noted food substitutions were of comparable food value; however, the substitutions were not recorded on the menu. According to the posted menu, the breakfast served consisted pancakes with fruit compote, strawberries and milk. Today children were served cheerios, pineapples and milk. Prior to any meal or snack being served, the posted menu must be reviewed for accuracy of items served and if comparable changes occur, then make sure those changes are noted on the posted menu(s). Handwashing: Handwashing is the single most important line of defense in preventing the transmission of disease-causing organisms. Staff shall wash hands upon reporting for work; before and after handling food; before bottle feeding or serving to other children; before handling clean utensils or equipment; after toileting or handling of body fluids (e.g., saliva, nasal secretions, vomitus, feces, urine, blood, secretions from sores, pustulant discharge); after diaper changing; after handling soiled items such as garbage, mops, cloths and clothing; after being outdoors; after handling animals or animal cages; and after removing disposable gloves. After cleaning a child's nose, staff did not wash their hands or the child's hands in space #1b. Review handwashing procedures with staff. Safe Environment: A safe outdoor environment was not provided for the children. Children enrolled in space #3 were observed during outdoor play, the grass was being mowed adjacent to the playground along the fence line. We discussed that outdoor play scheduled and can be adjusted during times that mowing is occurring around the facility. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Destin in space #1b did not have an authorization form. We discussed requirements for administering medications. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. One staff hired on 8/14/23 had a TB skin test on file dated for 2/25/22. We reviewed staff medical requirements. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. A child’s application must include health care needs. A child enrolled on 6/6/22 application did not include the child’s healthcare needs. A child enrolled on 6/18/21 did not have parent acknowledgment of receipt of the parent handbook on file. Review children’s files often and use the children’s checklist to ensure you have all required documents. Reminders: A new July 2023 New Rule/Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/.To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326 NCDHHS Children’s Environmental Health adopted new Child Care Sanitation Rules, effective July 1, 2023. The rules have been approved but have not yet been updated in the Administrative Code. Once updated, notification will be sent out via listserv. See the training presentation, new rules and other resources at https://ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 8/23/2023 Number Present: 29 Completed Date: 8/23/2023 Age: From 0 To 5 Total Minutes: 322 Time In: 08:13 AM Time Out: 01:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. B. Haris assisted me with the visit. Your program currently operates with a four-star license, issued 8/5/2021, earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 9/7/2022. The sanitation inspection was completed 3/17/23 with a “Superior” classification. The last fire inspection was conducted 3/30/23 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-five percent as of 8/23/23. The NC Secretary of State website was reviewed on 8/23/23 and KINDERCARE EDUCATION, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Your facility no longer meets the requirements for transportation and was removed from your facility information. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. I visited indoor and outdoor spaces. Children were observed eating breakfast and transitioning to free play. Throughout the classroom spaces age-appropriate materials were stored on shelves and were easily accessible. Infant children received care according to their needs, diapering procedures were observed. Sleep charts were observed and were recorded as required. Later children were observed transitioning to the outdoor learning environment. Lunch was observed and consisted of chicken tortilla wraps, black beans, mandarin oranges and milk. The following violations were documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child enrolled in space #5 ran out of the classroom and out of the security door to the atrium. The staff caring for children in space #5 exited the classroom and entered the atrium to get the child, leaving twelve children unattended. .1801(a)(1-5) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The posted menu reflected whole grain pancakes, with fruit compote, strawberries, and milk for breakfast. Cheerios, pineapples, and milk were served. 10A NCAC 09 .0901(b) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. After cleaning a child's nose, staff did not wash their hands or the child's hands in space #1b. 15A NCAC 18A .2803(a) 807 A safe indoor and outdoor environment was not provided for the children. Children enrolled in space #3 were observed during outdoor play, the grass was being mowed adjacent to the playground. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin in space #1b did not have an authorization form. 10A NCAC 09 .0803(1)(a & b) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 8/14/23 had a TB skin test on file dated for 2/25/22. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. A child enrolled on 6/18/21 did not have a signed acknowledgement of receipt of the parent handbook on file. 10A NCAC 09 .0514(b) 1329 Application for enrollment did not include all required information. A child enrolled on 6/6/22 application did not include the child's health care needs. .0801(a)(1-7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 6, 2023 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Rated License Information: Your three-year re-assessment was due by October 2020. We discussed that your facility is placed in cohort #1. The modified environmental rating scale was conducted at your facility on 4/11/22. Today we discussed the facilities prep year- 7/1/23-6/30/24 and reassessment year- 7/1/24-6/30/25. You stated that you would like to remain held harmless until your reassessment year. Technical assistance was provided on the following: Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children assigned to them at all times. Leaving a child or a group of children alone is unacceptable. A child enrolled in space #5 ran out of the classroom and out of the security door to the atrium. The staff caring for children in space #5 exited the classroom and entered the atrium to get the child, leaving twelve children unattended. It is important to have adequate staff at your facility to ensure supervision is not comprised. We discussed supervision and creating a plan to ensure staff can always maintain supervision. Menu Substitutions: Planning the menu in advance and posting the current menu, to include any substitutions, is essential in providing a variety of foods for proper nutrition. During observations of the breakfast served to the children, we noted food substitutions were of comparable food value; however, the substitutions were not recorded on the menu. According to the posted menu, the breakfast served consisted pancakes with fruit compote, strawberries and milk. Today children were served cheerios, pineapples and milk. Prior to any meal or snack being served, the posted menu must be reviewed for accuracy of items served and if comparable changes occur, then make sure those changes are noted on the posted menu(s). Handwashing: Handwashing is the single most important line of defense in preventing the transmission of disease-causing organisms. Staff shall wash hands upon reporting for work; before and after handling food; before bottle feeding or serving to other children; before handling clean utensils or equipment; after toileting or handling of body fluids (e.g., saliva, nasal secretions, vomitus, feces, urine, blood, secretions from sores, pustulant discharge); after diaper changing; after handling soiled items such as garbage, mops, cloths and clothing; after being outdoors; after handling animals or animal cages; and after removing disposable gloves. After cleaning a child's nose, staff did not wash their hands or the child's hands in space #1b. Review handwashing procedures with staff. Safe Environment: A safe outdoor environment was not provided for the children. Children enrolled in space #3 were observed during outdoor play, the grass was being mowed adjacent to the playground along the fence line. We discussed that outdoor play scheduled and can be adjusted during times that mowing is occurring around the facility. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Destin in space #1b did not have an authorization form. We discussed requirements for administering medications. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. One staff hired on 8/14/23 had a TB skin test on file dated for 2/25/22. We reviewed staff medical requirements. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. A child’s application must include health care needs. A child enrolled on 6/6/22 application did not include the child’s healthcare needs. A child enrolled on 6/18/21 did not have parent acknowledgment of receipt of the parent handbook on file. Review children’s files often and use the children’s checklist to ensure you have all required documents. Reminders: A new July 2023 New Rule/Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/.To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326 NCDHHS Children’s Environmental Health adopted new Child Care Sanitation Rules, effective July 1, 2023. The rules have been approved but have not yet been updated in the Administrative Code. Once updated, notification will be sent out via listserv. See the training presentation, new rules and other resources at https://ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 7455028 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 8/23/2023 Number Present: 29 Completed Date: 8/23/2023 Age: From 0 To 5 Total Minutes: 322 Time In: 08:13 AM Time Out: 01:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. B. Haris assisted me with the visit. Your program currently operates with a four-star license, issued 8/5/2021, earning 5 points in the education component, 6 points in the program standards component (meeting enhanced space and ratio) and 1 quality point for having a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 9/7/2022. The sanitation inspection was completed 3/17/23 with a “Superior” classification. The last fire inspection was conducted 3/30/23 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-five percent as of 8/23/23. The NC Secretary of State website was reviewed on 8/23/23 and KINDERCARE EDUCATION, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Your facility no longer meets the requirements for transportation and was removed from your facility information. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. I visited indoor and outdoor spaces. Children were observed eating breakfast and transitioning to free play. Throughout the classroom spaces age-appropriate materials were stored on shelves and were easily accessible. Infant children received care according to their needs, diapering procedures were observed. Sleep charts were observed and were recorded as required. Later children were observed transitioning to the outdoor learning environment. Lunch was observed and consisted of chicken tortilla wraps, black beans, mandarin oranges and milk. The following violations were documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child enrolled in space #5 ran out of the classroom and out of the security door to the atrium. The staff caring for children in space #5 exited the classroom and entered the atrium to get the child, leaving twelve children unattended. .1801(a)(1-5) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The posted menu reflected whole grain pancakes, with fruit compote, strawberries, and milk for breakfast. Cheerios, pineapples, and milk were served. 10A NCAC 09 .0901(b) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. After cleaning a child's nose, staff did not wash their hands or the child's hands in space #1b. 15A NCAC 18A .2803(a) 807 A safe indoor and outdoor environment was not provided for the children. Children enrolled in space #3 were observed during outdoor play, the grass was being mowed adjacent to the playground. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. A tube of Destin in space #1b did not have an authorization form. 10A NCAC 09 .0803(1)(a & b) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff hired on 8/14/23 had a TB skin test on file dated for 2/25/22. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. A child enrolled on 6/18/21 did not have a signed acknowledgement of receipt of the parent handbook on file. 10A NCAC 09 .0514(b) 1329 Application for enrollment did not include all required information. A child enrolled on 6/6/22 application did not include the child's health care needs. .0801(a)(1-7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 6, 2023 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Rated License Information: Your three-year re-assessment was due by October 2020. We discussed that your facility is placed in cohort #1. The modified environmental rating scale was conducted at your facility on 4/11/22. Today we discussed the facilities prep year- 7/1/23-6/30/24 and reassessment year- 7/1/24-6/30/25. You stated that you would like to remain held harmless until your reassessment year. Technical assistance was provided on the following: Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children assigned to them at all times. Leaving a child or a group of children alone is unacceptable. A child enrolled in space #5 ran out of the classroom and out of the security door to the atrium. The staff caring for children in space #5 exited the classroom and entered the atrium to get the child, leaving twelve children unattended. It is important to have adequate staff at your facility to ensure supervision is not comprised. We discussed supervision and creating a plan to ensure staff can always maintain supervision. Menu Substitutions: Planning the menu in advance and posting the current menu, to include any substitutions, is essential in providing a variety of foods for proper nutrition. During observations of the breakfast served to the children, we noted food substitutions were of comparable food value; however, the substitutions were not recorded on the menu. According to the posted menu, the breakfast served consisted pancakes with fruit compote, strawberries and milk. Today children were served cheerios, pineapples and milk. Prior to any meal or snack being served, the posted menu must be reviewed for accuracy of items served and if comparable changes occur, then make sure those changes are noted on the posted menu(s). Handwashing: Handwashing is the single most important line of defense in preventing the transmission of disease-causing organisms. Staff shall wash hands upon reporting for work; before and after handling food; before bottle feeding or serving to other children; before handling clean utensils or equipment; after toileting or handling of body fluids (e.g., saliva, nasal secretions, vomitus, feces, urine, blood, secretions from sores, pustulant discharge); after diaper changing; after handling soiled items such as garbage, mops, cloths and clothing; after being outdoors; after handling animals or animal cages; and after removing disposable gloves. After cleaning a child's nose, staff did not wash their hands or the child's hands in space #1b. Review handwashing procedures with staff. Safe Environment: A safe outdoor environment was not provided for the children. Children enrolled in space #3 were observed during outdoor play, the grass was being mowed adjacent to the playground along the fence line. We discussed that outdoor play scheduled and can be adjusted during times that mowing is occurring around the facility. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. A tube of Destin in space #1b did not have an authorization form. We discussed requirements for administering medications. Staff Records: The health and safety of children requires that information regarding each staff working with the children be kept and available when needed. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health Questionnaire, emergency contact information, CRC qualification letter, and documentation of orientation, in-service hours, CPR and First Aid, playground safety, and BSAC. One staff hired on 8/14/23 had a TB skin test on file dated for 2/25/22. We reviewed staff medical requirements. Children’s Files: Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Organization and completeness of records is important to ensure easy access to information in emergency situations. A child’s application must include health care needs. A child enrolled on 6/6/22 application did not include the child’s healthcare needs. A child enrolled on 6/18/21 did not have parent acknowledgment of receipt of the parent handbook on file. Review children’s files often and use the children’s checklist to ensure you have all required documents. Reminders: A new July 2023 New Rule/Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/.To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326 NCDHHS Children’s Environmental Health adopted new Child Care Sanitation Rules, effective July 1, 2023. The rules have been approved but have not yet been updated in the Administrative Code. Once updated, notification will be sent out via listserv. See the training presentation, new rules and other resources at https://ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times