Kid'S Castle Learning Center, LLC

GS 110-91 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 8/19/2025 Number Present: 25 Completed Date: 8/19/2025 Age: From 1 To 11 Total Minutes: 208 Time In: 09:07 AM Time Out: 10:07 AM Time In: 11:47 AM Time Out: 02:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. T. Joyner, administrator, arrived during the visit to assist with files. Your program currently operates with a five-star license, issued 10/25/21, earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratio) and 1 quality point for all lead teachers having a AAS or higher in ECE/CD. The last annual compliance visit was conducted 9/18/24. The sanitation inspection was completed 3/14/25 with a “Superior” classification. A fire inspection was conducted on 1/24/25 and your facility was approved for day and night time care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-eight percent as of 8/6/25. The NC Secretary of State website was reviewed on 8/6/25 and Kid’s Castle Learning Center, LLC was listed as current- active. I visited indoor and outdoor spaces. Children enrolled in classroom space #1 were observed having breakfast. Breakfast included oatmeal, strawberries and milk. In classroom space #3 school age children were observed having free play in designated learning areas. Staff was observed playing Uno with a child. Today’s lunch menu reflected chicken strips, collards, pears, bread and milk. The following violations were documented. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan posted in classroom space #1 was dated 8/4/25-8/8/25. A current activity plan was not available. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Wizard Double Action Odor Eliminator and Air Freshener was stored an unlocked cabinet. .2820(b) 1739 All records required were not available for review by a representative of the Division. Facility records including children's, staff, and program records were not accessible during the entirety of operating hours. .2318(1-8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 2, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Activity plans: Activity plans help teachers to plan for and implement daily activities for children. They provide information to families on activities taking place during their children’s day. Planning for a week of activities helps teachers to obtain and prepare the materials and equipment needed to successfully carry out the activities on the plan. The activity plan posted in classroom space #1 was dated 8/4/25-8/8/25. You stated that activity plans are turned into the center supervisor on Thursdays and then must be posted by Monday. You stated you would check with the center supervisor for this weeks plan. Remind staff of the facilities activity plan requirements. Storage of Hazardous Items: Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. In classroom space #1 there was a can of Wizard Double Action Odor Eliminator and Air Freshener stored above five feet in an unlocked cabinet. Remind staff to lock cabinets after use. Facility Access: Access to facility records is required for all representatives of the Division during the hours of operation at the facility. The facility center supervisor was present at the facility, and no other staff had access to the staff, children, and program records. You arrived later during the visit and provided access to the records. Consider having an additional staff member with access, when you or the supervisor are not on site. Additional Comments: As DCDEE transitions to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: August 20th at 6:30pm. We reviewed Pathways 1, 2, and 3 today. Visit the QRIS Modernization page on the DCDEE website under the “What’s New” tab to learn more on the Pathways. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 8/19/2025 Number Present: 25 Completed Date: 8/19/2025 Age: From 1 To 11 Total Minutes: 208 Time In: 09:07 AM Time Out: 10:07 AM Time In: 11:47 AM Time Out: 02:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. T. Joyner, administrator, arrived during the visit to assist with files. Your program currently operates with a five-star license, issued 10/25/21, earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratio) and 1 quality point for all lead teachers having a AAS or higher in ECE/CD. The last annual compliance visit was conducted 9/18/24. The sanitation inspection was completed 3/14/25 with a “Superior” classification. A fire inspection was conducted on 1/24/25 and your facility was approved for day and night time care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-eight percent as of 8/6/25. The NC Secretary of State website was reviewed on 8/6/25 and Kid’s Castle Learning Center, LLC was listed as current- active. I visited indoor and outdoor spaces. Children enrolled in classroom space #1 were observed having breakfast. Breakfast included oatmeal, strawberries and milk. In classroom space #3 school age children were observed having free play in designated learning areas. Staff was observed playing Uno with a child. Today’s lunch menu reflected chicken strips, collards, pears, bread and milk. The following violations were documented. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan posted in classroom space #1 was dated 8/4/25-8/8/25. A current activity plan was not available. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Wizard Double Action Odor Eliminator and Air Freshener was stored an unlocked cabinet. .2820(b) 1739 All records required were not available for review by a representative of the Division. Facility records including children's, staff, and program records were not accessible during the entirety of operating hours. .2318(1-8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 2, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Activity plans: Activity plans help teachers to plan for and implement daily activities for children. They provide information to families on activities taking place during their children’s day. Planning for a week of activities helps teachers to obtain and prepare the materials and equipment needed to successfully carry out the activities on the plan. The activity plan posted in classroom space #1 was dated 8/4/25-8/8/25. You stated that activity plans are turned into the center supervisor on Thursdays and then must be posted by Monday. You stated you would check with the center supervisor for this weeks plan. Remind staff of the facilities activity plan requirements. Storage of Hazardous Items: Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. In classroom space #1 there was a can of Wizard Double Action Odor Eliminator and Air Freshener stored above five feet in an unlocked cabinet. Remind staff to lock cabinets after use. Facility Access: Access to facility records is required for all representatives of the Division during the hours of operation at the facility. The facility center supervisor was present at the facility, and no other staff had access to the staff, children, and program records. You arrived later during the visit and provided access to the records. Consider having an additional staff member with access, when you or the supervisor are not on site. Additional Comments: As DCDEE transitions to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: August 20th at 6:30pm. We reviewed Pathways 1, 2, and 3 today. Visit the QRIS Modernization page on the DCDEE website under the “What’s New” tab to learn more on the Pathways. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0725-248L Visit Date: 7/29/2025 Number Present: 10 Completed Date: 7/29/2025 Age: From 3 To 5 Total Minutes: 152 Time In: 11:35 AM Time Out: 12:22 PM Time In: 01:00 PM Time Out: 02:45 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There is a concern that a safe indoor environment is not provided. Enrollment: Space #2: Staff: T. Spivey Enrolled: 10 children three years of age, 6 children four years of age, 7 children five years of age Present: 5 children three years of age, 3 children four years of age, 2 children five years age Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions monitored. The license and emergency care plan were posted. Children were observed resting on linen covered mats. Dividers were used to separate children and the lights were out. Based on the information provided regarding safe indoor was now provided, children were observed resting on linen covered mats in classroom space #2 and the lights were turned off, and a lamp provided lighting. It was reported an incident occurred where staff tripped over a mat during rest time due to the low lighting of the room. Following the incident, you stated you ordered a lamp for the classroom space. Incident reports and the facility incident log were reviewed. Camera recordings were reviewed in your office. Based on observations and collateral reports this allegation was unconfirmed. The following violations were observed. Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. An incident report dated 6/25/25 was not documented on the facilities incident log. .0802(g)(1-6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 12, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance was providing on the following: Incident Reports and Log - You must now document every injury incurred while a child is in your care, including cuts, scrapes, bumps, and bitemarks. These incidents must be recorded on the incident report form supplied by the Division. The report must include all required information and be signed by the parent. The incident must then be logged on the facility incident report log and the completed report placed in the child’s file. An incident report dated 6/25/25 was not documented on the facilities incident log. If a child’s injury requires medical attention from a health care professional, the incident report must be submitted to me within 7 days. The incident log should be used to track patterns of injuries and adjust routines or the learning environment to prevent further injuries. It must be kept with other program records for review during monitoring and complaint visits. Additional Comments: Today technical assistance was provided on room arrangement and lighting. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2201 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 1/8/2025 Number Present: 14 Completed Date: 1/8/2025 Age: From 2 To 4 Total Minutes: 90 Time In: 11:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements related to an Administrative Action- Written Warning, dated November 18, 2024, issued to Kid’s Castle Learning Center, LLC. Upon entrance of the facility, I reviewed the Administrative Action-Written Warning and cover letter posted near entry door on an information the wall above the parent sign in area, visible to staff and parents. E. Shaw, supervisor assisted me during today’s visit. Children throughout the facility rested on linen covered cots. The lights were dimmed. Teachers positioned themselves to see and hear the children. The following violation was observed. Violation Number Comment Rule 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The administrative action and cover letter were posted at the entry. The corrective action plan was not posted. 10A NCAC 09 .2201(i)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Administrative Actions- Immediately after a Notice of Administrative Action is received, you must post the administrative action, cover letter, and Corrective Action Plan, in a location visible to parents and visitors near the entrance of the child care facility. This includes administrative actions that are appealed. The administrative action and cover letter were posted on the wall above the parent sign in/out area. The corrective action plan was not including in the postings. You, E. Shaw stated you did not post the action so you were unaware that it was not included. We discussed that anytime an administrative action is issued that includes a corrective action plan, the corrective action plan must be posted along with the cover letter and administrative action. Corrective Action Plan: Stipulation #1: Maintaining compliance with NC Child Care Requirements. Stipulation #2: Within one (1) week (December 10, 2024) after this Notice is received T. Joyner, administrator shall contact Lakisha Skinner, Lead Child Care Consultant, to arrange for a complete review of all child care requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. You contacted Mrs. Skinner on 12/3/24. On 12/4/24 I received notification that the rules review was scheduled for 1/10/25. Stipulation #3: Within two (2) weeks (January 24, 2025) after Item #2 is completed, Ms. Joyner shall develop the facility’s staff/child ratios policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure enhanced staff/child ratios are maintained. We discussed that the policy will be due on 1/24/25 if the training is completed on 1/10/25. Notify me if you and your staff are unable to complete the training on the scheduled date. Stipulation #4: Within one (1) week after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios, Ms. Joyner shall conduct a staff meeting with all staff members to discuss the policy and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 1/8/2025 Number Present: 14 Completed Date: 1/8/2025 Age: From 2 To 4 Total Minutes: 90 Time In: 11:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements related to an Administrative Action- Written Warning, dated November 18, 2024, issued to Kid’s Castle Learning Center, LLC. Upon entrance of the facility, I reviewed the Administrative Action-Written Warning and cover letter posted near entry door on an information the wall above the parent sign in area, visible to staff and parents. E. Shaw, supervisor assisted me during today’s visit. Children throughout the facility rested on linen covered cots. The lights were dimmed. Teachers positioned themselves to see and hear the children. The following violation was observed. Violation Number Comment Rule 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The administrative action and cover letter were posted at the entry. The corrective action plan was not posted. 10A NCAC 09 .2201(i)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Administrative Actions- Immediately after a Notice of Administrative Action is received, you must post the administrative action, cover letter, and Corrective Action Plan, in a location visible to parents and visitors near the entrance of the child care facility. This includes administrative actions that are appealed. The administrative action and cover letter were posted on the wall above the parent sign in/out area. The corrective action plan was not including in the postings. You, E. Shaw stated you did not post the action so you were unaware that it was not included. We discussed that anytime an administrative action is issued that includes a corrective action plan, the corrective action plan must be posted along with the cover letter and administrative action. Corrective Action Plan: Stipulation #1: Maintaining compliance with NC Child Care Requirements. Stipulation #2: Within one (1) week (December 10, 2024) after this Notice is received T. Joyner, administrator shall contact Lakisha Skinner, Lead Child Care Consultant, to arrange for a complete review of all child care requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. You contacted Mrs. Skinner on 12/3/24. On 12/4/24 I received notification that the rules review was scheduled for 1/10/25. Stipulation #3: Within two (2) weeks (January 24, 2025) after Item #2 is completed, Ms. Joyner shall develop the facility’s staff/child ratios policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure enhanced staff/child ratios are maintained. We discussed that the policy will be due on 1/24/25 if the training is completed on 1/10/25. Notify me if you and your staff are unable to complete the training on the scheduled date. Stipulation #4: Within one (1) week after notification from the Division that the stipulation has been met for the policy and procedures related to staff/child ratios, Ms. Joyner shall conduct a staff meeting with all staff members to discuss the policy and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 9/18/2024 Number Present: 12 Completed Date: 9/18/2024 Age: From 1 To 4 Total Minutes: 164 Time In: 12:01 PM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. E. Shaw, supervisor assisted me with the visit. Your program currently operates with a five-star license, issued 10/25/21, earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratio) and 1 quality point for all lead teachers having a AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 10/24/2023. The sanitation inspection was completed 6/13/2024 with a “Superior” classification. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-four percent as of 9/16/24. The NC Secretary of State website was reviewed on 9/16/24 and Kid’s Castle Learning Center, LLC was listed as current- active. I visited indoor and outdoor spaces. The lights were dimmed and children were resting on linen covered cots while other children were transitioning from lunch. Lunch included meatballs, mixed fruit, a bun, and milk. Children in classroom space #2 were sitting with the teacher as she read a story. Later the children in classroom space #2 were observed resting on linen covered. The following violations were documented. Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In outdoor space #2 there was a Little Tykes Kitchenette that had two exposed batteries, there was wild mushrooms growing, and the gate to the area with the air conditioner was open. In outdoor space #1 the bolts of the school bus were protruding and there was a plastic water in plastic ziploc. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In the driver side door of the White Chrysler van there was a Good Love Smoke Out Air Freshener. .2820(b) 843 A drug or medicine was administered after its expiration date. In classroom space #2 there was an Ventolin HFA albuterol inhaler that expired on 8/9/24. 10A NCAC 09 .0803(1)(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Nine out of fourteen children being transported did not have emergency information that includes a photograph on file. 10A NCAC 09 .1003(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 2, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Medication: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In space 2 there was an expired Ventolin HFA inhaler. Check medications expiration date and the prescribed discard by date. Whichever date comes first is when the medication expires. We discussed returning all unused or expired medications to parents within 72 hours. A safe outdoor environment was not provided for the children with equipment that were accessible to the children. On the playground, an electrical outlet was protruding from the brick wall and a wooden bench which surrounded a tree had protruding nails. In addition to the monthly playground inspection reports, staff should daily scan the playground for any hazards prior to the children using the outdoor space. In outdoor space #2 there was a Little Tykes Kitchenette that had two exposed batteries, there was wild mushrooms growing, and the gate to the area with the air conditioner was open. In outdoor space #1 the bolts of the school bus were protruding and there was a plastic water in plastic ziploc. You removed the water bottle and plastic bag during the visit. We discussed that staff should check the outdoor spaces daily prior to use. Storage of Hazardous Items: Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. There was a spray air freshener in the passenger side of the Chrysler van used to transport children. Air fresheners are required to stored in locked storage this includes vehicles used to transport children. Check vehicles used to transport children and ensure all hazardous items are removed or placed in proper storage. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 9/18/2024 Number Present: 12 Completed Date: 9/18/2024 Age: From 1 To 4 Total Minutes: 164 Time In: 12:01 PM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. E. Shaw, supervisor assisted me with the visit. Your program currently operates with a five-star license, issued 10/25/21, earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratio) and 1 quality point for all lead teachers having a AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 10/24/2023. The sanitation inspection was completed 6/13/2024 with a “Superior” classification. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-four percent as of 9/16/24. The NC Secretary of State website was reviewed on 9/16/24 and Kid’s Castle Learning Center, LLC was listed as current- active. I visited indoor and outdoor spaces. The lights were dimmed and children were resting on linen covered cots while other children were transitioning from lunch. Lunch included meatballs, mixed fruit, a bun, and milk. Children in classroom space #2 were sitting with the teacher as she read a story. Later the children in classroom space #2 were observed resting on linen covered. The following violations were documented. Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In outdoor space #2 there was a Little Tykes Kitchenette that had two exposed batteries, there was wild mushrooms growing, and the gate to the area with the air conditioner was open. In outdoor space #1 the bolts of the school bus were protruding and there was a plastic water in plastic ziploc. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In the driver side door of the White Chrysler van there was a Good Love Smoke Out Air Freshener. .2820(b) 843 A drug or medicine was administered after its expiration date. In classroom space #2 there was an Ventolin HFA albuterol inhaler that expired on 8/9/24. 10A NCAC 09 .0803(1)(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Nine out of fourteen children being transported did not have emergency information that includes a photograph on file. 10A NCAC 09 .1003(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 2, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Medication: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In space 2 there was an expired Ventolin HFA inhaler. Check medications expiration date and the prescribed discard by date. Whichever date comes first is when the medication expires. We discussed returning all unused or expired medications to parents within 72 hours. A safe outdoor environment was not provided for the children with equipment that were accessible to the children. On the playground, an electrical outlet was protruding from the brick wall and a wooden bench which surrounded a tree had protruding nails. In addition to the monthly playground inspection reports, staff should daily scan the playground for any hazards prior to the children using the outdoor space. In outdoor space #2 there was a Little Tykes Kitchenette that had two exposed batteries, there was wild mushrooms growing, and the gate to the area with the air conditioner was open. In outdoor space #1 the bolts of the school bus were protruding and there was a plastic water in plastic ziploc. You removed the water bottle and plastic bag during the visit. We discussed that staff should check the outdoor spaces daily prior to use. Storage of Hazardous Items: Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. There was a spray air freshener in the passenger side of the Chrysler van used to transport children. Air fresheners are required to stored in locked storage this includes vehicles used to transport children. Check vehicles used to transport children and ensure all hazardous items are removed or placed in proper storage. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 9/18/2024 Number Present: 12 Completed Date: 9/18/2024 Age: From 1 To 4 Total Minutes: 164 Time In: 12:01 PM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. E. Shaw, supervisor assisted me with the visit. Your program currently operates with a five-star license, issued 10/25/21, earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratio) and 1 quality point for all lead teachers having a AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 10/24/2023. The sanitation inspection was completed 6/13/2024 with a “Superior” classification. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-four percent as of 9/16/24. The NC Secretary of State website was reviewed on 9/16/24 and Kid’s Castle Learning Center, LLC was listed as current- active. I visited indoor and outdoor spaces. The lights were dimmed and children were resting on linen covered cots while other children were transitioning from lunch. Lunch included meatballs, mixed fruit, a bun, and milk. Children in classroom space #2 were sitting with the teacher as she read a story. Later the children in classroom space #2 were observed resting on linen covered. The following violations were documented. Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In outdoor space #2 there was a Little Tykes Kitchenette that had two exposed batteries, there was wild mushrooms growing, and the gate to the area with the air conditioner was open. In outdoor space #1 the bolts of the school bus were protruding and there was a plastic water in plastic ziploc. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In the driver side door of the White Chrysler van there was a Good Love Smoke Out Air Freshener. .2820(b) 843 A drug or medicine was administered after its expiration date. In classroom space #2 there was an Ventolin HFA albuterol inhaler that expired on 8/9/24. 10A NCAC 09 .0803(1)(d) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Nine out of fourteen children being transported did not have emergency information that includes a photograph on file. 10A NCAC 09 .1003(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 2, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Medication: Medication should not be used beyond the date of expiration. Unused medications should be returned to the parent/guardian for disposal. Proper disposal of medications is important to help ensure a healthy environment for children in our communities. In space 2 there was an expired Ventolin HFA inhaler. Check medications expiration date and the prescribed discard by date. Whichever date comes first is when the medication expires. We discussed returning all unused or expired medications to parents within 72 hours. A safe outdoor environment was not provided for the children with equipment that were accessible to the children. On the playground, an electrical outlet was protruding from the brick wall and a wooden bench which surrounded a tree had protruding nails. In addition to the monthly playground inspection reports, staff should daily scan the playground for any hazards prior to the children using the outdoor space. In outdoor space #2 there was a Little Tykes Kitchenette that had two exposed batteries, there was wild mushrooms growing, and the gate to the area with the air conditioner was open. In outdoor space #1 the bolts of the school bus were protruding and there was a plastic water in plastic ziploc. You removed the water bottle and plastic bag during the visit. We discussed that staff should check the outdoor spaces daily prior to use. Storage of Hazardous Items: Intentional planning of the environment ensures a safe environment has been created which prevents and reduces injuries to young children. There was a spray air freshener in the passenger side of the Chrysler van used to transport children. Air fresheners are required to stored in locked storage this includes vehicles used to transport children. Check vehicles used to transport children and ensure all hazardous items are removed or placed in proper storage. Reminders: The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0624-328L Visit Date: 7/9/2024 Number Present: 31 Completed Date: 7/9/2024 Age: From 1 To 10 Total Minutes: 309 Time In: 09:06 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Michelle O’Kelley, Child Care Consultant accompanied me during today’s visit. The allegations are as follows: There is a concern that safe pick up procedures were not followed. There is a concern that staff did not interact with children in a nurturing and caring manner. There is a concern that children were not adequately supervised. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions monitored. The license and emergency care plan were posted. Children were observed in the indoor classroom spaces. Children in classroom spaces #1 and #3 engaged in free play with age-appropriate materials. In classroom space #2 the children sat at child sized tables; the teacher gave each child a specific color of Legos. The teacher engaged in conversation with the children about the color of their Legos. Based on the information provided regarding concerns that safe pick up procedures were not followed; you and selected staff were interviewed. It was reported that upon arrival some parents enter the building, and some parents drop off in classroom space #1 and then staff escort of supervise children as they go to their assigned classroom spaces. During departure some parents pick up from the child’s classroom space and staff escort or send children to staff in classroom space #1 to meet the parent. It was reported that sometimes parents call to inform staff that someone else will pick up the child. I reviewed the posted safe arrival and departure procedures posted in classroom space #1. The procedures states written permission from the parent/guardian is required for those other than designees listed on the child’s application for pick up. Based on observations and collateral reports this allegation was confirmed. Based on the information provided regarding concerns that staff did not interact with a child in a nurturing and caring manner, you and selected staff were interviewed. A staff member assigned to classroom space #1 was observed grabbing a child by the arm and roughly sitting them on the floor in front of the staff legs. Later staff in classroom space #1 used the word “Stop” to redirect children. Based on observations this allegation was confirmed. Regarding concerns that children were not adequately supervised, children were observed in their designated classroom spaces. A staff member was assigned to each classroom space. Staff positioned themselves where they could see and hear the children as they engaged in free play. One staff member in classroom space #2 cared for twelve children three to five years of age alone. During nap time one teacher stood in the doorway between classroom space #2 and #3 caring for children in classroom space #2 and #3. The staff stated the teacher was for classroom space #3 was in the restroom. I informed you that staff could not stand in the door way caring for both classes, the staff can not see children resting at the back of classroom space #2. Based on observation this allegation was confirmed. The following violations were observed. Violation Number Comment Rule 303 Children were not adequately supervised at all times. During naptime, staff stood in the doorway caring for children in classroom space #2 and #3. .1801(a)(1-5) 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. Safe pick up and delivery procedures that were posted were not followed. .1003(b) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. In classroom space #1 a child was bit during today's visit, and an incident report was not completed. .0802 (e) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In classroom space #1 a staff member was observed pulling a child by the arm and roughly sitting the child down on the floor. Later staff in classroom space #1 was observed using the word "Stop" to redirect children. G.S. 110-91(10) 1756 Enhanced staff/child ratios and group sizes were not met. In classroom space #2 one staff member cared for twelve children three to five years of age. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 19, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance was providing on the following: Nurture & Care/ Discipline: Providing positive guidance through nurturing and responsive relationships and supportive environments to promote children's self-control, teach responsibility and help children make thoughtful choices. The more effective caregivers are at encouraging appropriate behavior, the less time and effort caregivers have to spend correcting children's behavior. A staff member caring for children one to two years of age was observed pulling a child by the arm and roughly sitting the child down. Redirecting is a proactive teaching strategy used to address challenging behavior before it escalates or continues. Staff used the language “stop” to redirect children’s behaviors. Caregivers can redirect the behavior by minimizing the attention given to the challenging behavior. In order to respond effectively when children display challenging behavior, it is beneficial for caregivers/teachers to understand typical social and emotional development and behaviors. A comprehensive behavior plan is often based first on a positive, affectionate relationship between the child and the caregiver/teacher. Staff/Child Ratio: Research has verified that staff-child ratios and group sizes are important quality indicators. Staff-child ratio refers to the maximum number of children who may be supervised by one staff member. In classroom space #2 one teacher was present with twelve children three to five years of age. The required staff/child ratio for this group would be 1:10, your facility follows enhanced ratios only. In any multi-age group situation, the staff/child ratio for the youngest child in the group shall be maintained for the entire group. We discussed staff/child ratio and capacity during today’s visit. You stated that you were not aware the space could only have ten children, and during licensing the room was licensed for twelve. I informed you that twelve is the capacity for the room and you must follow the ratio of the youngest child. A plan must be in place to ensure the required number of staff are available to care for the children enrolled, including substitute staff in the event of an emergency. Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children assigned to them at all times. During nap time with children groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person. Today one staff member was positioned in the doorway of classroom space #2 and #3 during nap time. Children located at the back of the classroom and were not visible to the staff. Incident Reports and Log: You must now document every injury incurred while a child is in your care, including cuts, scrapes, bumps, and bitemarks. These incidents must be recorded on the incident report form supplied by the Division. The report must include all required information and be signed by the parent. The incident must then be logged on the facility incident report log and the completed report placed in the child’s file. Today, a child in classroom space #1 had was bitten by another child. Staff did not complete an incident report. If a child’s injury requires medical attention from a health care professional, the incident report must be submitted to me within 7 days. The incident log should be used to track patterns of injuries and adjust routines or the learning environment to prevent further injuries. It must be kept with other program records for review during monitoring and complaint visits. Additional Comments: Violations were documented for failure to maintain compliance with nurture and care and staff/child ratio, and supervision requirements. Violations of this nature directly impact the safety of the children while in your care. Please be reminded that confirmed complaints may result in the issuance of an administrative action. A follow-up visit will be conducted to monitor compliance of child care requirements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0624-328L Visit Date: 7/9/2024 Number Present: 31 Completed Date: 7/9/2024 Age: From 1 To 10 Total Minutes: 309 Time In: 09:06 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Michelle O’Kelley, Child Care Consultant accompanied me during today’s visit. The allegations are as follows: There is a concern that safe pick up procedures were not followed. There is a concern that staff did not interact with children in a nurturing and caring manner. There is a concern that children were not adequately supervised. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions monitored. The license and emergency care plan were posted. Children were observed in the indoor classroom spaces. Children in classroom spaces #1 and #3 engaged in free play with age-appropriate materials. In classroom space #2 the children sat at child sized tables; the teacher gave each child a specific color of Legos. The teacher engaged in conversation with the children about the color of their Legos. Based on the information provided regarding concerns that safe pick up procedures were not followed; you and selected staff were interviewed. It was reported that upon arrival some parents enter the building, and some parents drop off in classroom space #1 and then staff escort of supervise children as they go to their assigned classroom spaces. During departure some parents pick up from the child’s classroom space and staff escort or send children to staff in classroom space #1 to meet the parent. It was reported that sometimes parents call to inform staff that someone else will pick up the child. I reviewed the posted safe arrival and departure procedures posted in classroom space #1. The procedures states written permission from the parent/guardian is required for those other than designees listed on the child’s application for pick up. Based on observations and collateral reports this allegation was confirmed. Based on the information provided regarding concerns that staff did not interact with a child in a nurturing and caring manner, you and selected staff were interviewed. A staff member assigned to classroom space #1 was observed grabbing a child by the arm and roughly sitting them on the floor in front of the staff legs. Later staff in classroom space #1 used the word “Stop” to redirect children. Based on observations this allegation was confirmed. Regarding concerns that children were not adequately supervised, children were observed in their designated classroom spaces. A staff member was assigned to each classroom space. Staff positioned themselves where they could see and hear the children as they engaged in free play. One staff member in classroom space #2 cared for twelve children three to five years of age alone. During nap time one teacher stood in the doorway between classroom space #2 and #3 caring for children in classroom space #2 and #3. The staff stated the teacher was for classroom space #3 was in the restroom. I informed you that staff could not stand in the door way caring for both classes, the staff can not see children resting at the back of classroom space #2. Based on observation this allegation was confirmed. The following violations were observed. Violation Number Comment Rule 303 Children were not adequately supervised at all times. During naptime, staff stood in the doorway caring for children in classroom space #2 and #3. .1801(a)(1-5) 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. Safe pick up and delivery procedures that were posted were not followed. .1003(b) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. In classroom space #1 a child was bit during today's visit, and an incident report was not completed. .0802 (e) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In classroom space #1 a staff member was observed pulling a child by the arm and roughly sitting the child down on the floor. Later staff in classroom space #1 was observed using the word "Stop" to redirect children. G.S. 110-91(10) 1756 Enhanced staff/child ratios and group sizes were not met. In classroom space #2 one staff member cared for twelve children three to five years of age. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 19, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance was providing on the following: Nurture & Care/ Discipline: Providing positive guidance through nurturing and responsive relationships and supportive environments to promote children's self-control, teach responsibility and help children make thoughtful choices. The more effective caregivers are at encouraging appropriate behavior, the less time and effort caregivers have to spend correcting children's behavior. A staff member caring for children one to two years of age was observed pulling a child by the arm and roughly sitting the child down. Redirecting is a proactive teaching strategy used to address challenging behavior before it escalates or continues. Staff used the language “stop” to redirect children’s behaviors. Caregivers can redirect the behavior by minimizing the attention given to the challenging behavior. In order to respond effectively when children display challenging behavior, it is beneficial for caregivers/teachers to understand typical social and emotional development and behaviors. A comprehensive behavior plan is often based first on a positive, affectionate relationship between the child and the caregiver/teacher. Staff/Child Ratio: Research has verified that staff-child ratios and group sizes are important quality indicators. Staff-child ratio refers to the maximum number of children who may be supervised by one staff member. In classroom space #2 one teacher was present with twelve children three to five years of age. The required staff/child ratio for this group would be 1:10, your facility follows enhanced ratios only. In any multi-age group situation, the staff/child ratio for the youngest child in the group shall be maintained for the entire group. We discussed staff/child ratio and capacity during today’s visit. You stated that you were not aware the space could only have ten children, and during licensing the room was licensed for twelve. I informed you that twelve is the capacity for the room and you must follow the ratio of the youngest child. A plan must be in place to ensure the required number of staff are available to care for the children enrolled, including substitute staff in the event of an emergency. Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children assigned to them at all times. During nap time with children groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person. Today one staff member was positioned in the doorway of classroom space #2 and #3 during nap time. Children located at the back of the classroom and were not visible to the staff. Incident Reports and Log: You must now document every injury incurred while a child is in your care, including cuts, scrapes, bumps, and bitemarks. These incidents must be recorded on the incident report form supplied by the Division. The report must include all required information and be signed by the parent. The incident must then be logged on the facility incident report log and the completed report placed in the child’s file. Today, a child in classroom space #1 had was bitten by another child. Staff did not complete an incident report. If a child’s injury requires medical attention from a health care professional, the incident report must be submitted to me within 7 days. The incident log should be used to track patterns of injuries and adjust routines or the learning environment to prevent further injuries. It must be kept with other program records for review during monitoring and complaint visits. Additional Comments: Violations were documented for failure to maintain compliance with nurture and care and staff/child ratio, and supervision requirements. Violations of this nature directly impact the safety of the children while in your care. Please be reminded that confirmed complaints may result in the issuance of an administrative action. A follow-up visit will be conducted to monitor compliance of child care requirements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: 0624-328L Visit Date: 7/9/2024 Number Present: 31 Completed Date: 7/9/2024 Age: From 1 To 10 Total Minutes: 309 Time In: 09:06 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Michelle O’Kelley, Child Care Consultant accompanied me during today’s visit. The allegations are as follows: There is a concern that safe pick up procedures were not followed. There is a concern that staff did not interact with children in a nurturing and caring manner. There is a concern that children were not adequately supervised. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions monitored. The license and emergency care plan were posted. Children were observed in the indoor classroom spaces. Children in classroom spaces #1 and #3 engaged in free play with age-appropriate materials. In classroom space #2 the children sat at child sized tables; the teacher gave each child a specific color of Legos. The teacher engaged in conversation with the children about the color of their Legos. Based on the information provided regarding concerns that safe pick up procedures were not followed; you and selected staff were interviewed. It was reported that upon arrival some parents enter the building, and some parents drop off in classroom space #1 and then staff escort of supervise children as they go to their assigned classroom spaces. During departure some parents pick up from the child’s classroom space and staff escort or send children to staff in classroom space #1 to meet the parent. It was reported that sometimes parents call to inform staff that someone else will pick up the child. I reviewed the posted safe arrival and departure procedures posted in classroom space #1. The procedures states written permission from the parent/guardian is required for those other than designees listed on the child’s application for pick up. Based on observations and collateral reports this allegation was confirmed. Based on the information provided regarding concerns that staff did not interact with a child in a nurturing and caring manner, you and selected staff were interviewed. A staff member assigned to classroom space #1 was observed grabbing a child by the arm and roughly sitting them on the floor in front of the staff legs. Later staff in classroom space #1 used the word “Stop” to redirect children. Based on observations this allegation was confirmed. Regarding concerns that children were not adequately supervised, children were observed in their designated classroom spaces. A staff member was assigned to each classroom space. Staff positioned themselves where they could see and hear the children as they engaged in free play. One staff member in classroom space #2 cared for twelve children three to five years of age alone. During nap time one teacher stood in the doorway between classroom space #2 and #3 caring for children in classroom space #2 and #3. The staff stated the teacher was for classroom space #3 was in the restroom. I informed you that staff could not stand in the door way caring for both classes, the staff can not see children resting at the back of classroom space #2. Based on observation this allegation was confirmed. The following violations were observed. Violation Number Comment Rule 303 Children were not adequately supervised at all times. During naptime, staff stood in the doorway caring for children in classroom space #2 and #3. .1801(a)(1-5) 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. Safe pick up and delivery procedures that were posted were not followed. .1003(b) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. In classroom space #1 a child was bit during today's visit, and an incident report was not completed. .0802 (e) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In classroom space #1 a staff member was observed pulling a child by the arm and roughly sitting the child down on the floor. Later staff in classroom space #1 was observed using the word "Stop" to redirect children. G.S. 110-91(10) 1756 Enhanced staff/child ratios and group sizes were not met. In classroom space #2 one staff member cared for twelve children three to five years of age. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 19, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance was providing on the following: Nurture & Care/ Discipline: Providing positive guidance through nurturing and responsive relationships and supportive environments to promote children's self-control, teach responsibility and help children make thoughtful choices. The more effective caregivers are at encouraging appropriate behavior, the less time and effort caregivers have to spend correcting children's behavior. A staff member caring for children one to two years of age was observed pulling a child by the arm and roughly sitting the child down. Redirecting is a proactive teaching strategy used to address challenging behavior before it escalates or continues. Staff used the language “stop” to redirect children’s behaviors. Caregivers can redirect the behavior by minimizing the attention given to the challenging behavior. In order to respond effectively when children display challenging behavior, it is beneficial for caregivers/teachers to understand typical social and emotional development and behaviors. A comprehensive behavior plan is often based first on a positive, affectionate relationship between the child and the caregiver/teacher. Staff/Child Ratio: Research has verified that staff-child ratios and group sizes are important quality indicators. Staff-child ratio refers to the maximum number of children who may be supervised by one staff member. In classroom space #2 one teacher was present with twelve children three to five years of age. The required staff/child ratio for this group would be 1:10, your facility follows enhanced ratios only. In any multi-age group situation, the staff/child ratio for the youngest child in the group shall be maintained for the entire group. We discussed staff/child ratio and capacity during today’s visit. You stated that you were not aware the space could only have ten children, and during licensing the room was licensed for twelve. I informed you that twelve is the capacity for the room and you must follow the ratio of the youngest child. A plan must be in place to ensure the required number of staff are available to care for the children enrolled, including substitute staff in the event of an emergency. Supervision: Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children assigned to them at all times. During nap time with children groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person. Today one staff member was positioned in the doorway of classroom space #2 and #3 during nap time. Children located at the back of the classroom and were not visible to the staff. Incident Reports and Log: You must now document every injury incurred while a child is in your care, including cuts, scrapes, bumps, and bitemarks. These incidents must be recorded on the incident report form supplied by the Division. The report must include all required information and be signed by the parent. The incident must then be logged on the facility incident report log and the completed report placed in the child’s file. Today, a child in classroom space #1 had was bitten by another child. Staff did not complete an incident report. If a child’s injury requires medical attention from a health care professional, the incident report must be submitted to me within 7 days. The incident log should be used to track patterns of injuries and adjust routines or the learning environment to prevent further injuries. It must be kept with other program records for review during monitoring and complaint visits. Additional Comments: Violations were documented for failure to maintain compliance with nurture and care and staff/child ratio, and supervision requirements. Violations of this nature directly impact the safety of the children while in your care. Please be reminded that confirmed complaints may result in the issuance of an administrative action. A follow-up visit will be conducted to monitor compliance of child care requirements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 4/18/2024 Number Present: 15 Completed Date: 4/18/2024 Age: From 1 To 4 Total Minutes: 146 Time In: 09:49 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. E. Shaw, director assisted me with today’s visit. Your program currently operates with a Five-star license, issued 10/25/2021 earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratios) and 1 quality point for all lead teachers have an AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty- seven percent as of 4/18/24. The NC Secretary of State website was reviewed on 4/18/24 and Kid’s Castle Learning Center, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children enrolled in classroom space #2 were observed during outdoor play, the children and teacher pretended to ride on the school bus. Children enrolled in classroom space #1 were observed listening to music and having free play. The violations are as follows: Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. There was an active ant hill at the end of the ramp outside of classroom space #3. In classroom space #1 there was a dead roach in front of the children's cubbies. 15A NCAC 18A .2832(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #2 there were two Ventolin HFA inhalers stored in a basket above five feet that did not have authorization forms. 10A NCAC 09 .0803(1)(a & b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In classroom space #1 a plastic bag was inside a child's backpack that was in a cubby below five feet. .0604(q) 1123 All vehicles used to transport children were not free of hazards. The front driver tire treads on the Chrysler Pacifica were less than 2/32 of an inch. 10A NCAC 09 .1002(a) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Of fourteen children being transported, one child did not have a photograph with their emergency information and nine children did not have emergency information or photographs on file. 10A NCAC 09 .1003(d) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. Vehicles used to transport children did not have a no smoking sign. .0604(i) 9995 A violation was found for which there is no item number. In classroom space #1 a bottle of hand sanitizer was on a counter below five feet. This is a violation of sanitation rule 15A NCAC 18A .2820 (c). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 2, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: A safe indoor and outdoor environment was not provided for the children with damaged items and equipment that were accessible to the children. Facilities should adopt an integrated pest management program to ensure long-term, environmentally sound pest suppression through a range of practices. We discussed having regular schedule for pest control. Medication- Administering medication requires skill, knowledge and careful attention to detail. Parents/guardians and prescribing health professionals must give a caregiver/teacher written authorization to administer medication to the child. You stated that you had given the parents the forms, but they have not returned the forms. We discussed returning the medication to the parents until forms are received. Transportation- Motor vehicle crashes are the leading cause of death in children two to fourteen years of age in the United States. It is necessary for the safety of children to require that the caregiver/teacher comply with requirements governing the transportation of children in care, in the absence of the parent/guardian. Prior to being transported, permission must be granted by each child’s parent stating when and where the child will be transported to and from. Each child transported must be have on file emergency contact information along with a photograph of each child. This is helpful in identifying children in the event of an emergency/accident. Vehicle Maintenance- Children should be cared for and transported in safe environments. Maintaining interior and exterior of vehicles is important to the safety of children. The front tires on the Chrysler Pacifica tire treads were less than 2/32 of an inch. We discussed doing regular safety checks for the vehicles. Additional Comments: Today we reviewed the process of completing incident report forms. We also reviewed orientation requirements and using the Health and Safety Trainings as part of your facilities orientation. When using the Health and Safety Trainings as part of your orientation, include time to review policies and procedures specific to your facility. Reminders: DCDEE has launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to, see applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster, see the real-time background check status of staff members, and run a printable report of the staff roster to assist with compliance visits.To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1002 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 4/18/2024 Number Present: 15 Completed Date: 4/18/2024 Age: From 1 To 4 Total Minutes: 146 Time In: 09:49 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. E. Shaw, director assisted me with today’s visit. Your program currently operates with a Five-star license, issued 10/25/2021 earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratios) and 1 quality point for all lead teachers have an AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty- seven percent as of 4/18/24. The NC Secretary of State website was reviewed on 4/18/24 and Kid’s Castle Learning Center, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children enrolled in classroom space #2 were observed during outdoor play, the children and teacher pretended to ride on the school bus. Children enrolled in classroom space #1 were observed listening to music and having free play. The violations are as follows: Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. There was an active ant hill at the end of the ramp outside of classroom space #3. In classroom space #1 there was a dead roach in front of the children's cubbies. 15A NCAC 18A .2832(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #2 there were two Ventolin HFA inhalers stored in a basket above five feet that did not have authorization forms. 10A NCAC 09 .0803(1)(a & b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In classroom space #1 a plastic bag was inside a child's backpack that was in a cubby below five feet. .0604(q) 1123 All vehicles used to transport children were not free of hazards. The front driver tire treads on the Chrysler Pacifica were less than 2/32 of an inch. 10A NCAC 09 .1002(a) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Of fourteen children being transported, one child did not have a photograph with their emergency information and nine children did not have emergency information or photographs on file. 10A NCAC 09 .1003(d) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. Vehicles used to transport children did not have a no smoking sign. .0604(i) 9995 A violation was found for which there is no item number. In classroom space #1 a bottle of hand sanitizer was on a counter below five feet. This is a violation of sanitation rule 15A NCAC 18A .2820 (c). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 2, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: A safe indoor and outdoor environment was not provided for the children with damaged items and equipment that were accessible to the children. Facilities should adopt an integrated pest management program to ensure long-term, environmentally sound pest suppression through a range of practices. We discussed having regular schedule for pest control. Medication- Administering medication requires skill, knowledge and careful attention to detail. Parents/guardians and prescribing health professionals must give a caregiver/teacher written authorization to administer medication to the child. You stated that you had given the parents the forms, but they have not returned the forms. We discussed returning the medication to the parents until forms are received. Transportation- Motor vehicle crashes are the leading cause of death in children two to fourteen years of age in the United States. It is necessary for the safety of children to require that the caregiver/teacher comply with requirements governing the transportation of children in care, in the absence of the parent/guardian. Prior to being transported, permission must be granted by each child’s parent stating when and where the child will be transported to and from. Each child transported must be have on file emergency contact information along with a photograph of each child. This is helpful in identifying children in the event of an emergency/accident. Vehicle Maintenance- Children should be cared for and transported in safe environments. Maintaining interior and exterior of vehicles is important to the safety of children. The front tires on the Chrysler Pacifica tire treads were less than 2/32 of an inch. We discussed doing regular safety checks for the vehicles. Additional Comments: Today we reviewed the process of completing incident report forms. We also reviewed orientation requirements and using the Health and Safety Trainings as part of your facilities orientation. When using the Health and Safety Trainings as part of your orientation, include time to review policies and procedures specific to your facility. Reminders: DCDEE has launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to, see applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster, see the real-time background check status of staff members, and run a printable report of the staff roster to assist with compliance visits.To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 4/18/2024 Number Present: 15 Completed Date: 4/18/2024 Age: From 1 To 4 Total Minutes: 146 Time In: 09:49 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. E. Shaw, director assisted me with today’s visit. Your program currently operates with a Five-star license, issued 10/25/2021 earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratios) and 1 quality point for all lead teachers have an AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty- seven percent as of 4/18/24. The NC Secretary of State website was reviewed on 4/18/24 and Kid’s Castle Learning Center, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children enrolled in classroom space #2 were observed during outdoor play, the children and teacher pretended to ride on the school bus. Children enrolled in classroom space #1 were observed listening to music and having free play. The violations are as follows: Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. There was an active ant hill at the end of the ramp outside of classroom space #3. In classroom space #1 there was a dead roach in front of the children's cubbies. 15A NCAC 18A .2832(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #2 there were two Ventolin HFA inhalers stored in a basket above five feet that did not have authorization forms. 10A NCAC 09 .0803(1)(a & b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In classroom space #1 a plastic bag was inside a child's backpack that was in a cubby below five feet. .0604(q) 1123 All vehicles used to transport children were not free of hazards. The front driver tire treads on the Chrysler Pacifica were less than 2/32 of an inch. 10A NCAC 09 .1002(a) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Of fourteen children being transported, one child did not have a photograph with their emergency information and nine children did not have emergency information or photographs on file. 10A NCAC 09 .1003(d) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. Vehicles used to transport children did not have a no smoking sign. .0604(i) 9995 A violation was found for which there is no item number. In classroom space #1 a bottle of hand sanitizer was on a counter below five feet. This is a violation of sanitation rule 15A NCAC 18A .2820 (c). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 2, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: A safe indoor and outdoor environment was not provided for the children with damaged items and equipment that were accessible to the children. Facilities should adopt an integrated pest management program to ensure long-term, environmentally sound pest suppression through a range of practices. We discussed having regular schedule for pest control. Medication- Administering medication requires skill, knowledge and careful attention to detail. Parents/guardians and prescribing health professionals must give a caregiver/teacher written authorization to administer medication to the child. You stated that you had given the parents the forms, but they have not returned the forms. We discussed returning the medication to the parents until forms are received. Transportation- Motor vehicle crashes are the leading cause of death in children two to fourteen years of age in the United States. It is necessary for the safety of children to require that the caregiver/teacher comply with requirements governing the transportation of children in care, in the absence of the parent/guardian. Prior to being transported, permission must be granted by each child’s parent stating when and where the child will be transported to and from. Each child transported must be have on file emergency contact information along with a photograph of each child. This is helpful in identifying children in the event of an emergency/accident. Vehicle Maintenance- Children should be cared for and transported in safe environments. Maintaining interior and exterior of vehicles is important to the safety of children. The front tires on the Chrysler Pacifica tire treads were less than 2/32 of an inch. We discussed doing regular safety checks for the vehicles. Additional Comments: Today we reviewed the process of completing incident report forms. We also reviewed orientation requirements and using the Health and Safety Trainings as part of your facilities orientation. When using the Health and Safety Trainings as part of your orientation, include time to review policies and procedures specific to your facility. Reminders: DCDEE has launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to, see applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster, see the real-time background check status of staff members, and run a printable report of the staff roster to assist with compliance visits.To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 4/18/2024 Number Present: 15 Completed Date: 4/18/2024 Age: From 1 To 4 Total Minutes: 146 Time In: 09:49 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. E. Shaw, director assisted me with today’s visit. Your program currently operates with a Five-star license, issued 10/25/2021 earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratios) and 1 quality point for all lead teachers have an AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty- seven percent as of 4/18/24. The NC Secretary of State website was reviewed on 4/18/24 and Kid’s Castle Learning Center, LLC was listed as current- active. We reviewed your facility contact information listed on the Division of Child Development and Early Education (DCDEE) website and all information is current. Contact me if you need to make any changes to your contact information, e.g., phone numbers, mailing address. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children enrolled in classroom space #2 were observed during outdoor play, the children and teacher pretended to ride on the school bus. Children enrolled in classroom space #1 were observed listening to music and having free play. The violations are as follows: Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. There was an active ant hill at the end of the ramp outside of classroom space #3. In classroom space #1 there was a dead roach in front of the children's cubbies. 15A NCAC 18A .2832(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In classroom space #2 there were two Ventolin HFA inhalers stored in a basket above five feet that did not have authorization forms. 10A NCAC 09 .0803(1)(a & b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In classroom space #1 a plastic bag was inside a child's backpack that was in a cubby below five feet. .0604(q) 1123 All vehicles used to transport children were not free of hazards. The front driver tire treads on the Chrysler Pacifica were less than 2/32 of an inch. 10A NCAC 09 .1002(a) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Of fourteen children being transported, one child did not have a photograph with their emergency information and nine children did not have emergency information or photographs on file. 10A NCAC 09 .1003(d) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. Vehicles used to transport children did not have a no smoking sign. .0604(i) 9995 A violation was found for which there is no item number. In classroom space #1 a bottle of hand sanitizer was on a counter below five feet. This is a violation of sanitation rule 15A NCAC 18A .2820 (c). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 2, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: A safe indoor and outdoor environment was not provided for the children with damaged items and equipment that were accessible to the children. Facilities should adopt an integrated pest management program to ensure long-term, environmentally sound pest suppression through a range of practices. We discussed having regular schedule for pest control. Medication- Administering medication requires skill, knowledge and careful attention to detail. Parents/guardians and prescribing health professionals must give a caregiver/teacher written authorization to administer medication to the child. You stated that you had given the parents the forms, but they have not returned the forms. We discussed returning the medication to the parents until forms are received. Transportation- Motor vehicle crashes are the leading cause of death in children two to fourteen years of age in the United States. It is necessary for the safety of children to require that the caregiver/teacher comply with requirements governing the transportation of children in care, in the absence of the parent/guardian. Prior to being transported, permission must be granted by each child’s parent stating when and where the child will be transported to and from. Each child transported must be have on file emergency contact information along with a photograph of each child. This is helpful in identifying children in the event of an emergency/accident. Vehicle Maintenance- Children should be cared for and transported in safe environments. Maintaining interior and exterior of vehicles is important to the safety of children. The front tires on the Chrysler Pacifica tire treads were less than 2/32 of an inch. We discussed doing regular safety checks for the vehicles. Additional Comments: Today we reviewed the process of completing incident report forms. We also reviewed orientation requirements and using the Health and Safety Trainings as part of your facilities orientation. When using the Health and Safety Trainings as part of your orientation, include time to review policies and procedures specific to your facility. Reminders: DCDEE has launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to, see applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster, see the real-time background check status of staff members, and run a printable report of the staff roster to assist with compliance visits.To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 10/24/2023 Number Present: 14 Completed Date: 10/24/2023 Age: From 1 To 4 Total Minutes: 190 Time In: 09:35 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. D. Hill, teacher, assisted me with the visit until you T. Joyner arrived and assisted with files. Your program currently operates with a five-star license, issued 10/25/21, earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratio) and 1 quality point for all lead teachers having a AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 11/16/2022. The sanitation inspection was completed 3/2/2023 with a “Superior” classification. The last fire inspection was conducted 1/19/23 and your facility was approved for day time and night care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-five percent as of 10/23/23. The NC Secretary of State website was reviewed on 10/23/23 and KID'S CASTLE LEARNING CENTER, LLC was listed as current- active. I visited indoor and outdoor spaces. Children enrolled in space #1 were listening to music and dancing. Children enrolled in space #2 were observed in transition to the outdoor space. In the outdoor space the children engaged in free play and engaged with stationary equipment pretending to ride a school bus. Lunch was observed and consisted of peanut butter on wheat bread, mixed peas, carrots and green beans, pineapples, and milk. The following violations were documented. Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #2 the permission on file for an Ventolin inhaler expired on 5/9/22 and the permission form on file for an Flovent HFA inhaler was not signed by the parent. 10A NCAC 09 .0803(1)(a & b) 853 Incident logs were not completed and maintained as required. Incident reports from 10/6/23, 9/21/23 and 9/21/23 were not recorded on the incident log. .0802(g)(1-6) 1115 First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area. A fire extinguisher and first aid kit were not located on the White Chrysler Van used to transport children. 10A NCAC 09 .1003(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 7, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Transportation: Child care programs must assure that anyone who transports children can obtain emergency care promptly. A transportable first aid kit and fire extinguisher should be located in each vehicle that is used to transport children to and from a child care facility. The first aid kit and fire extinguisher should be securely mounted to not move about the vehicle. A first aid kit and fire extinguisher were not available on the van used to transport children. You stated that the van had been in the shop, and you recently begin using it again and that the fire extinguisher and first aid kit did not get transferred back to the van. We discussed moving the items to the van immediately. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. In space #2 a permission form on file for Ventolin HFA inhaler was dated 11/9/21, and the permission form for a Flovent HFA inhaler was not signed by the parent. We discussed when received medications review permission and action plans to ensure all are current and completed fully. Incident Reports and Log - You must now document every injury incurred while a child is in your care, including cuts, scrapes, bumps, and bitemarks. These incidents must be recorded on the incident report form supplied by the Division. The report must include all required information and be signed by the parent.The incident must then be logged on the facility incident report log and the completed report placed in the child’s file. If a child’s injury requires medical attention from a health care professional, the incident report must be submitted to me within 7 days. Incidents reports from 10/6/23, 9/21/23, and 9/26/23 were not documented on the incident log. The incident log should be used to track patterns of injuries and adjust routines or the learning environment to prevent further injuries. You reminded staff of the requirements. Reminders: A new July 2023 New Rule/Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/.To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326 NCDHHS Children’s Environmental Health adopted new Child Care Sanitation Rules, effective July 1, 2023. The rules have been approved but have not yet been updated in the Administrative Code. Once updated, notification will be sent out via listserv. See the training presentation, new rules and other resources at https://ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 10/24/2023 Number Present: 14 Completed Date: 10/24/2023 Age: From 1 To 4 Total Minutes: 190 Time In: 09:35 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. D. Hill, teacher, assisted me with the visit until you T. Joyner arrived and assisted with files. Your program currently operates with a five-star license, issued 10/25/21, earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratio) and 1 quality point for all lead teachers having a AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 11/16/2022. The sanitation inspection was completed 3/2/2023 with a “Superior” classification. The last fire inspection was conducted 1/19/23 and your facility was approved for day time and night care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-five percent as of 10/23/23. The NC Secretary of State website was reviewed on 10/23/23 and KID'S CASTLE LEARNING CENTER, LLC was listed as current- active. I visited indoor and outdoor spaces. Children enrolled in space #1 were listening to music and dancing. Children enrolled in space #2 were observed in transition to the outdoor space. In the outdoor space the children engaged in free play and engaged with stationary equipment pretending to ride a school bus. Lunch was observed and consisted of peanut butter on wheat bread, mixed peas, carrots and green beans, pineapples, and milk. The following violations were documented. Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #2 the permission on file for an Ventolin inhaler expired on 5/9/22 and the permission form on file for an Flovent HFA inhaler was not signed by the parent. 10A NCAC 09 .0803(1)(a & b) 853 Incident logs were not completed and maintained as required. Incident reports from 10/6/23, 9/21/23 and 9/21/23 were not recorded on the incident log. .0802(g)(1-6) 1115 First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area. A fire extinguisher and first aid kit were not located on the White Chrysler Van used to transport children. 10A NCAC 09 .1003(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 7, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Transportation: Child care programs must assure that anyone who transports children can obtain emergency care promptly. A transportable first aid kit and fire extinguisher should be located in each vehicle that is used to transport children to and from a child care facility. The first aid kit and fire extinguisher should be securely mounted to not move about the vehicle. A first aid kit and fire extinguisher were not available on the van used to transport children. You stated that the van had been in the shop, and you recently begin using it again and that the fire extinguisher and first aid kit did not get transferred back to the van. We discussed moving the items to the van immediately. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. In space #2 a permission form on file for Ventolin HFA inhaler was dated 11/9/21, and the permission form for a Flovent HFA inhaler was not signed by the parent. We discussed when received medications review permission and action plans to ensure all are current and completed fully. Incident Reports and Log - You must now document every injury incurred while a child is in your care, including cuts, scrapes, bumps, and bitemarks. These incidents must be recorded on the incident report form supplied by the Division. The report must include all required information and be signed by the parent.The incident must then be logged on the facility incident report log and the completed report placed in the child’s file. If a child’s injury requires medical attention from a health care professional, the incident report must be submitted to me within 7 days. Incidents reports from 10/6/23, 9/21/23, and 9/26/23 were not documented on the incident log. The incident log should be used to track patterns of injuries and adjust routines or the learning environment to prevent further injuries. You reminded staff of the requirements. Reminders: A new July 2023 New Rule/Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/.To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326 NCDHHS Children’s Environmental Health adopted new Child Care Sanitation Rules, effective July 1, 2023. The rules have been approved but have not yet been updated in the Administrative Code. Once updated, notification will be sent out via listserv. See the training presentation, new rules and other resources at https://ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KID'S CASTLE LEARNING CENTER, LLC Facility ID: 74000905 Consultant: MEGAN BROWN Operation Type: Center Case Number: Visit Date: 10/24/2023 Number Present: 14 Completed Date: 10/24/2023 Age: From 1 To 4 Total Minutes: 190 Time In: 09:35 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. D. Hill, teacher, assisted me with the visit until you T. Joyner arrived and assisted with files. Your program currently operates with a five-star license, issued 10/25/21, earning 7 points in the education component, 5 points in the program standards component (meeting enhanced ratio) and 1 quality point for all lead teachers having a AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted 11/16/2022. The sanitation inspection was completed 3/2/2023 with a “Superior” classification. The last fire inspection was conducted 1/19/23 and your facility was approved for day time and night care. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-five percent as of 10/23/23. The NC Secretary of State website was reviewed on 10/23/23 and KID'S CASTLE LEARNING CENTER, LLC was listed as current- active. I visited indoor and outdoor spaces. Children enrolled in space #1 were listening to music and dancing. Children enrolled in space #2 were observed in transition to the outdoor space. In the outdoor space the children engaged in free play and engaged with stationary equipment pretending to ride a school bus. Lunch was observed and consisted of peanut butter on wheat bread, mixed peas, carrots and green beans, pineapples, and milk. The following violations were documented. Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #2 the permission on file for an Ventolin inhaler expired on 5/9/22 and the permission form on file for an Flovent HFA inhaler was not signed by the parent. 10A NCAC 09 .0803(1)(a & b) 853 Incident logs were not completed and maintained as required. Incident reports from 10/6/23, 9/21/23 and 9/21/23 were not recorded on the incident log. .0802(g)(1-6) 1115 First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area. A fire extinguisher and first aid kit were not located on the White Chrysler Van used to transport children. 10A NCAC 09 .1003(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 7, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Megan Brown, Child Care Consultant PO BOX 3187 Greenville, NC 27836 Megan.Brown@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was provided on the following: Transportation: Child care programs must assure that anyone who transports children can obtain emergency care promptly. A transportable first aid kit and fire extinguisher should be located in each vehicle that is used to transport children to and from a child care facility. The first aid kit and fire extinguisher should be securely mounted to not move about the vehicle. A first aid kit and fire extinguisher were not available on the van used to transport children. You stated that the van had been in the shop, and you recently begin using it again and that the fire extinguisher and first aid kit did not get transferred back to the van. We discussed moving the items to the van immediately. Medication: No drug or medication may be administered to any child without specific written instructions from the child's parent/guardian, a physician, or other authorized health professional. In space #2 a permission form on file for Ventolin HFA inhaler was dated 11/9/21, and the permission form for a Flovent HFA inhaler was not signed by the parent. We discussed when received medications review permission and action plans to ensure all are current and completed fully. Incident Reports and Log - You must now document every injury incurred while a child is in your care, including cuts, scrapes, bumps, and bitemarks. These incidents must be recorded on the incident report form supplied by the Division. The report must include all required information and be signed by the parent.The incident must then be logged on the facility incident report log and the completed report placed in the child’s file. If a child’s injury requires medical attention from a health care professional, the incident report must be submitted to me within 7 days. Incidents reports from 10/6/23, 9/21/23, and 9/26/23 were not documented on the incident log. The incident log should be used to track patterns of injuries and adjust routines or the learning environment to prevent further injuries. You reminded staff of the requirements. Reminders: A new July 2023 New Rule/Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/.To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326 NCDHHS Children’s Environmental Health adopted new Child Care Sanitation Rules, effective July 1, 2023. The rules have been approved but have not yet been updated in the Administrative Code. Once updated, notification will be sent out via listserv. See the training presentation, new rules and other resources at https://ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. The team is made up of specialists with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. To speak to a Behavior Support Advisor contact 1-888-600-1685 option 1 or to submit a question visit https://docs.google.com/forms/d/e/1FAIpQLSc-4ADUCpoHc9MrxFvD15H12AwsNWbUtWEJRXW38q_41Y3hzA/viewform The Martin-Pitt Partnership for Children is able to provide you with resources and information, training opportunities, technical assistance on child care issues, and assistance with the Environment Rating Scales. Their phone number is (252) 758-8885 or check out their website at mppfc.org. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Megan Brown, Child Care Consultant, 252-414-4903, Megan.Brown@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252- 373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times