10A NCAC 09 .0604 · Violation

Name of Operation: WILLOW OAKS EARLY LEARNING CENTER Facility ID: 41001585 Consultant: SAMANTHA MCLEOD Operation Type: Center Case Number: Visit Date: 2/18/2025 Number Present: 73 Completed Date: 2/18/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor for compliance during an annual compliance visit. NC Pre-K requirements were also monitored for compliance during today’s visit. A checklist was used to note the requirements I monitored today. This facility is owned and operated by GenerationED. This center currently operates with a Five Star license reissued on May 28, 2024. The center director, Ms. Miranda Sistrunck was not present during today’s visit. Mr. Joshua Saunders and Ms. Khadijah Macklin, Lead Teacher assisted me during my visit today. A walk-thru of the indoor and outdoor spaces used by the children was conducted. Seventy-three (73) children were present during today’s visit. During today’s visit I observed the children during center play, small group activities and outdoor play. Several classroom transitions were observed. The children were also observed during meal times and rest time. Positive interaction was observed between the staff and the children. I monitored staff/ child ratios and supervision as I walked throughout the facility and found both in compliance. A sanitation inspection was conducted on July 2, 2024. This facility received a superior classification and nine (9) demerits. Monthly fire drills and playground inspections have been documented as well as quarterly disaster drills. A satisfactory fire inspection was completed on January 18, 2024. This facility was approved for daytime care only. This facility’s corporation status was verified current on the NC Department of the Secretary of State on February 13, 2025. The following violations of childcare requirements were cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility did not have a current fire inspection. The last inspection was completed on January 18, 2024. 10A NCAC 09 .0304(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Electrical outlets accessible to the children were not covered in two classroom spaces (LE #3 & #4). 10A NCAC 09 .0604(c) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. The fire extinguishers in the facility had not been inspected yearly as required. The last inspection was conducted January 2024. GS 110-91 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Several staff members had not completed all of the health and safety training. .1103(b) Child Care facilities must maintain compliance with applicable childcare requirements at all times. In order to maintain compliance with North Carolina childcare laws and rules, the above violation must be corrected immediately. Please send a letter of compliance stating how the above violation was corrected and what you will do in the future to prevent this violation from being cited. Please email me this letter by March 4, 2025. CONSULTATION AND RESOURCES: Technical assistance regarding how to achieve and maintain compliance was offered. Health & Safety Requirements were also reviewed. --It is important that all inspections are completed within 12 months of their last inspection. It is recommended that you contact the inspectors at least 2 months prior to the expiration of the inspection to remind them to conduct an inspection visit. RATED LICENSE UPDATE: The Governor signed Senate Bill 425 (now Session Law 2024-34), Health and Human Services Omnibus Bill, which includes the Quality Rating Improvement System (QRIS) Modifications recommended to the Legislature by the NC Child Care Commission to update QRIS and create additional pathways for licensed child care facilities to earn star rated licenses. Hold Harmless provisions have been extended and star rated license assessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. As discussed with you today it is important to have all your staff use this time to submit updated educational information to our Workforce system. All staff will need to have a current Workforce letter on file. It is also suggested that you visit the NCRLAP (www.NCRLAP.org) website for upcoming training and view their resources for the new Infant/ Toddler & Early Childhood assessment tools (ITERS-3 and ECERS-3). MEDICATION: Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prevention is the key to prevent poisoning by making sure medications are inaccessible to children. Prescribed medications as well as over the counter (OTC) medicines must be labeled properly when brought to the childcare facility by the parent/guardian. The medication must be in the original container (with a label that includes the child’s name, date filled, prescribing clinician’s name, pharmacy name and phone number, dosage/instructions, and relevant warnings). It is important that all medications properly contain the child’s first and last name on the medicine and the box (if applicable) to avoid a child receiving the wrong mediation (this also includes OTC medication). During today’s visit I reviewed with you the importance of having a system to monitor the expiration dates of the action plans, mediation authorization and the expiration dates of medicines. We discussed several options for monitoring the classrooms for compliance. STAFF TRAINING: All staff members that have responsibility for planning and supervision of a childcare program; as well staff who work directly with children must complete in-service training annually. --The required number of in-service training hours to be completed yearly is based on the education and/or experience of each individual staff member. --Please use the Record of In-service Training Chart to keep track of your training completed each year. (It is recommended that you use one sheet for each year). Also have at least two years available for review (current year and previous year). --Also please make sure Health & Safety training is documented on the Health & Safety training log with the certificates attached for each staff member. These trainings should be kept accessible. --If you receive more than the required number of hours required, you may only carry forward half of what you are required for the next year. *For a complete review of the number of annual training hours required please review child care rule.1103 (On-going training and professional development requirements). UPDATED RULES: For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ You were provided an opportunity to ask questions regarding interpretation and implementation of all child care requirements. We appreciate all you are doing to serve the children and families of NC. If you have any further questions or concerns about today’s visit, please contact me at: Samantha R. McLeod Child Care Consultant (336) 580-5363 (336) 559-3513 (fax) samantha.mcleod@dhhs.nc.gov www.ncchildcare.nc.gov (DCDEE Website) If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0304 · Violation

Name of Operation: WILLOW OAKS EARLY LEARNING CENTER Facility ID: 41001585 Consultant: SAMANTHA MCLEOD Operation Type: Center Case Number: Visit Date: 2/18/2025 Number Present: 73 Completed Date: 2/18/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor for compliance during an annual compliance visit. NC Pre-K requirements were also monitored for compliance during today’s visit. A checklist was used to note the requirements I monitored today. This facility is owned and operated by GenerationED. This center currently operates with a Five Star license reissued on May 28, 2024. The center director, Ms. Miranda Sistrunck was not present during today’s visit. Mr. Joshua Saunders and Ms. Khadijah Macklin, Lead Teacher assisted me during my visit today. A walk-thru of the indoor and outdoor spaces used by the children was conducted. Seventy-three (73) children were present during today’s visit. During today’s visit I observed the children during center play, small group activities and outdoor play. Several classroom transitions were observed. The children were also observed during meal times and rest time. Positive interaction was observed between the staff and the children. I monitored staff/ child ratios and supervision as I walked throughout the facility and found both in compliance. A sanitation inspection was conducted on July 2, 2024. This facility received a superior classification and nine (9) demerits. Monthly fire drills and playground inspections have been documented as well as quarterly disaster drills. A satisfactory fire inspection was completed on January 18, 2024. This facility was approved for daytime care only. This facility’s corporation status was verified current on the NC Department of the Secretary of State on February 13, 2025. The following violations of childcare requirements were cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility did not have a current fire inspection. The last inspection was completed on January 18, 2024. 10A NCAC 09 .0304(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Electrical outlets accessible to the children were not covered in two classroom spaces (LE #3 & #4). 10A NCAC 09 .0604(c) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. The fire extinguishers in the facility had not been inspected yearly as required. The last inspection was conducted January 2024. GS 110-91 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Several staff members had not completed all of the health and safety training. .1103(b) Child Care facilities must maintain compliance with applicable childcare requirements at all times. In order to maintain compliance with North Carolina childcare laws and rules, the above violation must be corrected immediately. Please send a letter of compliance stating how the above violation was corrected and what you will do in the future to prevent this violation from being cited. Please email me this letter by March 4, 2025. CONSULTATION AND RESOURCES: Technical assistance regarding how to achieve and maintain compliance was offered. Health & Safety Requirements were also reviewed. --It is important that all inspections are completed within 12 months of their last inspection. It is recommended that you contact the inspectors at least 2 months prior to the expiration of the inspection to remind them to conduct an inspection visit. RATED LICENSE UPDATE: The Governor signed Senate Bill 425 (now Session Law 2024-34), Health and Human Services Omnibus Bill, which includes the Quality Rating Improvement System (QRIS) Modifications recommended to the Legislature by the NC Child Care Commission to update QRIS and create additional pathways for licensed child care facilities to earn star rated licenses. Hold Harmless provisions have been extended and star rated license assessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. As discussed with you today it is important to have all your staff use this time to submit updated educational information to our Workforce system. All staff will need to have a current Workforce letter on file. It is also suggested that you visit the NCRLAP (www.NCRLAP.org) website for upcoming training and view their resources for the new Infant/ Toddler & Early Childhood assessment tools (ITERS-3 and ECERS-3). MEDICATION: Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prevention is the key to prevent poisoning by making sure medications are inaccessible to children. Prescribed medications as well as over the counter (OTC) medicines must be labeled properly when brought to the childcare facility by the parent/guardian. The medication must be in the original container (with a label that includes the child’s name, date filled, prescribing clinician’s name, pharmacy name and phone number, dosage/instructions, and relevant warnings). It is important that all medications properly contain the child’s first and last name on the medicine and the box (if applicable) to avoid a child receiving the wrong mediation (this also includes OTC medication). During today’s visit I reviewed with you the importance of having a system to monitor the expiration dates of the action plans, mediation authorization and the expiration dates of medicines. We discussed several options for monitoring the classrooms for compliance. STAFF TRAINING: All staff members that have responsibility for planning and supervision of a childcare program; as well staff who work directly with children must complete in-service training annually. --The required number of in-service training hours to be completed yearly is based on the education and/or experience of each individual staff member. --Please use the Record of In-service Training Chart to keep track of your training completed each year. (It is recommended that you use one sheet for each year). Also have at least two years available for review (current year and previous year). --Also please make sure Health & Safety training is documented on the Health & Safety training log with the certificates attached for each staff member. These trainings should be kept accessible. --If you receive more than the required number of hours required, you may only carry forward half of what you are required for the next year. *For a complete review of the number of annual training hours required please review child care rule.1103 (On-going training and professional development requirements). UPDATED RULES: For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ You were provided an opportunity to ask questions regarding interpretation and implementation of all child care requirements. We appreciate all you are doing to serve the children and families of NC. If you have any further questions or concerns about today’s visit, please contact me at: Samantha R. McLeod Child Care Consultant (336) 580-5363 (336) 559-3513 (fax) samantha.mcleod@dhhs.nc.gov www.ncchildcare.nc.gov (DCDEE Website) If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: WILLOW OAKS EARLY LEARNING CENTER Facility ID: 41001585 Consultant: SAMANTHA MCLEOD Operation Type: Center Case Number: Visit Date: 2/18/2025 Number Present: 73 Completed Date: 2/18/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor for compliance during an annual compliance visit. NC Pre-K requirements were also monitored for compliance during today’s visit. A checklist was used to note the requirements I monitored today. This facility is owned and operated by GenerationED. This center currently operates with a Five Star license reissued on May 28, 2024. The center director, Ms. Miranda Sistrunck was not present during today’s visit. Mr. Joshua Saunders and Ms. Khadijah Macklin, Lead Teacher assisted me during my visit today. A walk-thru of the indoor and outdoor spaces used by the children was conducted. Seventy-three (73) children were present during today’s visit. During today’s visit I observed the children during center play, small group activities and outdoor play. Several classroom transitions were observed. The children were also observed during meal times and rest time. Positive interaction was observed between the staff and the children. I monitored staff/ child ratios and supervision as I walked throughout the facility and found both in compliance. A sanitation inspection was conducted on July 2, 2024. This facility received a superior classification and nine (9) demerits. Monthly fire drills and playground inspections have been documented as well as quarterly disaster drills. A satisfactory fire inspection was completed on January 18, 2024. This facility was approved for daytime care only. This facility’s corporation status was verified current on the NC Department of the Secretary of State on February 13, 2025. The following violations of childcare requirements were cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility did not have a current fire inspection. The last inspection was completed on January 18, 2024. 10A NCAC 09 .0304(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Electrical outlets accessible to the children were not covered in two classroom spaces (LE #3 & #4). 10A NCAC 09 .0604(c) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. The fire extinguishers in the facility had not been inspected yearly as required. The last inspection was conducted January 2024. GS 110-91 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Several staff members had not completed all of the health and safety training. .1103(b) Child Care facilities must maintain compliance with applicable childcare requirements at all times. In order to maintain compliance with North Carolina childcare laws and rules, the above violation must be corrected immediately. Please send a letter of compliance stating how the above violation was corrected and what you will do in the future to prevent this violation from being cited. Please email me this letter by March 4, 2025. CONSULTATION AND RESOURCES: Technical assistance regarding how to achieve and maintain compliance was offered. Health & Safety Requirements were also reviewed. --It is important that all inspections are completed within 12 months of their last inspection. It is recommended that you contact the inspectors at least 2 months prior to the expiration of the inspection to remind them to conduct an inspection visit. RATED LICENSE UPDATE: The Governor signed Senate Bill 425 (now Session Law 2024-34), Health and Human Services Omnibus Bill, which includes the Quality Rating Improvement System (QRIS) Modifications recommended to the Legislature by the NC Child Care Commission to update QRIS and create additional pathways for licensed child care facilities to earn star rated licenses. Hold Harmless provisions have been extended and star rated license assessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. As discussed with you today it is important to have all your staff use this time to submit updated educational information to our Workforce system. All staff will need to have a current Workforce letter on file. It is also suggested that you visit the NCRLAP (www.NCRLAP.org) website for upcoming training and view their resources for the new Infant/ Toddler & Early Childhood assessment tools (ITERS-3 and ECERS-3). MEDICATION: Medicines can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prevention is the key to prevent poisoning by making sure medications are inaccessible to children. Prescribed medications as well as over the counter (OTC) medicines must be labeled properly when brought to the childcare facility by the parent/guardian. The medication must be in the original container (with a label that includes the child’s name, date filled, prescribing clinician’s name, pharmacy name and phone number, dosage/instructions, and relevant warnings). It is important that all medications properly contain the child’s first and last name on the medicine and the box (if applicable) to avoid a child receiving the wrong mediation (this also includes OTC medication). During today’s visit I reviewed with you the importance of having a system to monitor the expiration dates of the action plans, mediation authorization and the expiration dates of medicines. We discussed several options for monitoring the classrooms for compliance. STAFF TRAINING: All staff members that have responsibility for planning and supervision of a childcare program; as well staff who work directly with children must complete in-service training annually. --The required number of in-service training hours to be completed yearly is based on the education and/or experience of each individual staff member. --Please use the Record of In-service Training Chart to keep track of your training completed each year. (It is recommended that you use one sheet for each year). Also have at least two years available for review (current year and previous year). --Also please make sure Health & Safety training is documented on the Health & Safety training log with the certificates attached for each staff member. These trainings should be kept accessible. --If you receive more than the required number of hours required, you may only carry forward half of what you are required for the next year. *For a complete review of the number of annual training hours required please review child care rule.1103 (On-going training and professional development requirements). UPDATED RULES: For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ You were provided an opportunity to ask questions regarding interpretation and implementation of all child care requirements. We appreciate all you are doing to serve the children and families of NC. If you have any further questions or concerns about today’s visit, please contact me at: Samantha R. McLeod Child Care Consultant (336) 580-5363 (336) 559-3513 (fax) samantha.mcleod@dhhs.nc.gov www.ncchildcare.nc.gov (DCDEE Website) If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: WILLOW OAKS EARLY LEARNING CENTER Facility ID: 41001585 Consultant: WYTINA BLACKMON Operation Type: Center Case Number: Visit Date: 2/21/2024 Number Present: 54 Completed Date: 2/21/2024 Age: From 0 To 5 Total Minutes: 325 Time In: 10:15 AM Time Out: 03:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor for compliance during an annual compliance visit. A checklist was used to note the requirements I monitored today. This facility currently operates with a Five Star license issued on June 11,2019. Upon my arrival to the facility, I was greeted by Ms. J. Redfear, one of the family advocates. Ms. Redfear informed me that Ms. M. Sistrunk, the director was in a meeting. Ms. Redfear informed me that Mr. J. Saunders was the person in charge when Ms. Sistrunk is not present in the building. I informed Mr. Saunders the purpose of today’s visit. Mr. Saunders gave me the necessary paperwork and assisted me during my visit today. Ms. Sistrunk arrived before my departure and assisted me for the remainder of my visit. All indoor and outdoor spaces used use by the children was observed today. All required items were posted. All medication and hazardous items were out of the children's reach. During today’s visit, I observed the children building with blocks, playing with playdough, coloring, playing outside on the playground, washing their hands in preparation for lunch, eating, lunch, preparing for naptime, napping, waking up from napping and departing. Fifty-four (54) children were present during today’s visit. A sanitation inspection was conducted on December 18,2023. This facility received a superior rating with thirteen (13) demerits. A fire inspection was conducted on January 18,2024. The original will be mailed to Raleigh with this documentation. Staff and children files were monitored during today’s visit. The staff and training worksheets were updated during today’s visit. Your signature on these forms serves as verification the information provided is accurate and complete. I checked the NC Department of the Secretary of State for your corporation status. Your corporation status is active and current as of February 21,2024. Three (3) violations were cited during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. A safe outdoor environment was not provided for the children. There was cement exposed at the base of a pole , rocks, tree roots and black tarp on the playground. These were tripping and safety hazards. 10A NCAC 09 .0601(a) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Prescribed medicine was not accompanied by signed and dated written instructions from prescribing physician or health care professional for one child in classroom 4. .0803(2)(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover medicines were not returned to the parent after the medication had expired November22,2023. .0803(12) The above violations must be corrected immediately, and a letter must be emailed to me no later than March 6,2024 stating how each item was corrected. My email address is wytina.blackmon@dhhs.nc.gov. Please make sure your signature is on the compliance letter. Consultation: I discussed with Ms. Sistrunk that the staff members need in-service training hours, health safety trainings, It-SIDS, CPR and First Aid Trainings by specific dates. Please refer to your previous staff/training works form. You need to email the training certificates once staff has completed the training hours. Rated License Assessment: I also discussed with Ms. Sistrunk the Rated license assessment process will begin July 1,2024. I informed Ms. Sistrunk this facility is in Cohort 2. Today I discussed with Ms. Sistrunk about the two assessment options before the facilities three year rated license reassessment. Ms. Sistrunk informed me that she would let me know when she was ready to request the Prep assessment. Your prep year is July 1,2024 to June 30,2025 and your assessment year is July 1,2025 to June30, 2026. You must let me know if you ready to start the process before June 30,2024. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.