Joyful Learning Center

10A NCAC 09 .0302 · Violation

Name of Operation: JOYFUL LEARNING CENTER Facility ID: 01000616 Consultant: MONA NDIAYE Operation Type: Center Case Number: Visit Date: 1/23/2026 Number Present: 22 Completed Date: 1/23/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor childcare requirements during an unannounced annual compliance visit. Upon my arrival, I was greeted by the Director, Beverly Long, she assisted me throughout the visit. I conducted a walkthrough of all classroom spaces, documented enrollment, attendance records, and completed observations. The children were observed participating in free play in their classrooms. The last annual compliance visit was conducted on February 18, 2025. The center is currently operating with a 3-star license issued on August 4, 2020 . The most recent sanitation inspection was conducted on December 10, 2024, with the center receiving an Superior rating. The last fire inspection was documented, January 22, 2026. Fire drills and playground inspections were monitored. All staff files, including 2 new staff files were monitored along with four children’s files. Your compliance history is currently 88% this percentage may change based on the results of today’s visit. During today’s visit, a full assessment of applicable Child Care Requirements was conducted. I observed the following violations during today’s visit. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The last sanitation inspection was documented on 12/10/24. 10A NCAC 09 .0304(b) 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. The summary of the law was in the files however there was no documentation/signature of receipt. GS 110-102 428 A current activity plan was not posted for each group of children for reference. The activity plans in the classroom for infants and the classroom for two year olds were not current or complete. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedule was not signed for the enrolled infant. .0902(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep checks for the enrolled infant were not being done. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two staff did not have medical reports on file. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff hired in December 2025 did not have an orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff hired in September did not have this training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file.One staff hired in September did not have this training. .1102(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission One child did not have an immunization report on file. See children's records form. 10A NCAC 09 .0302(d)(2) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff observed caring for children did not have a signed policy on file. .0608(d)(1-4) The above violations must be corrected immediately, and a letter must be sent to me no later than February 6, 2026 stating how each item was corrected and a plan to maintain compliance with the requirement. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation and your plan to keep each item in compliance. My email address is mona.ndiaye@dhhs.nc.gov. If I do not receive your letter by February 6, 2026 and/or if you do not address all violations, a return visit to your program will be made to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the violations have not been corrected or addressed. All violations were reviewed with B. Long the Director. You were provided an opportunity to ask questions regarding interpretation and implementation of all child care requirements. Child care licensing rules and regulations are established to ensure a safe and healthy environment for children in care. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. Both are available on the DCDEE website https://ncchildcare.ncdhhs.gov/ , on the home page under the ‘Services’ tab. Technical Assistance Staff files need to be reviewed and reorganized. Use the staff file checklist to ensure all required documents are present before a file is considered complete. Files should be arranged in the order outlined in the Staff and Training Worksheet. Medical files must contain only medical documentation. Emergency contact information should be kept in the main staff file. Medical reports and physicals must be completed before a staff member begins caring for children. Ongoing training is calculated based on each staff member’s date of hire. For example, if a staff member was hired in June 2024, only training completed between June 2024 and June 2025 will count toward the next Annual Compliance Visit. Training logs and certificates must be kept together in the staff file. Required training—Health and Safety, CPR/First Aid, SIDS, BSAC, and Playground Safety—must always be maintained in the file. Your sanitation rating is not current. You reported contacting Environmental Health in December 2025 without a follow-up visit. You must contact Environmental Health again and inform them the inspection needs to be completed within the next 10 business days. Going forward, keep written documentation of all contact attempts. Activity plans for infants and toddlers must be individualized to meet each child’s developmental needs. RESOURCES The Health and Safety Trainings are offered on the DCDEE Moodle format. On the Division’s website look under the “SERVICES” tab for “DCDEE Moodle”. These trainings are free, and participants will receive training certificates when completed. Child care programs can order free posters from the NC Child Care Health and Safety Resource Center at https://healthychildcare.unc.edu/ . Thank you for your cooperation during today’s visit. If you need assistance, I can be reached at mona.ndiaye@dhhs.nc.gov or by phone at 336-580-5417. You can also reach my supervisor Kaye Adkins at kaye.adkins@dhhs.nc.gov or 336-580-2527 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: JOYFUL LEARNING CENTER Facility ID: 01000616 Consultant: MONA NDIAYE Operation Type: Center Case Number: Visit Date: 1/23/2026 Number Present: 22 Completed Date: 1/23/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor childcare requirements during an unannounced annual compliance visit. Upon my arrival, I was greeted by the Director, Beverly Long, she assisted me throughout the visit. I conducted a walkthrough of all classroom spaces, documented enrollment, attendance records, and completed observations. The children were observed participating in free play in their classrooms. The last annual compliance visit was conducted on February 18, 2025. The center is currently operating with a 3-star license issued on August 4, 2020 . The most recent sanitation inspection was conducted on December 10, 2024, with the center receiving an Superior rating. The last fire inspection was documented, January 22, 2026. Fire drills and playground inspections were monitored. All staff files, including 2 new staff files were monitored along with four children’s files. Your compliance history is currently 88% this percentage may change based on the results of today’s visit. During today’s visit, a full assessment of applicable Child Care Requirements was conducted. I observed the following violations during today’s visit. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The last sanitation inspection was documented on 12/10/24. 10A NCAC 09 .0304(b) 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. The summary of the law was in the files however there was no documentation/signature of receipt. GS 110-102 428 A current activity plan was not posted for each group of children for reference. The activity plans in the classroom for infants and the classroom for two year olds were not current or complete. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedule was not signed for the enrolled infant. .0902(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep checks for the enrolled infant were not being done. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two staff did not have medical reports on file. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff hired in December 2025 did not have an orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff hired in September did not have this training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file.One staff hired in September did not have this training. .1102(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission One child did not have an immunization report on file. See children's records form. 10A NCAC 09 .0302(d)(2) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff observed caring for children did not have a signed policy on file. .0608(d)(1-4) The above violations must be corrected immediately, and a letter must be sent to me no later than February 6, 2026 stating how each item was corrected and a plan to maintain compliance with the requirement. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation and your plan to keep each item in compliance. My email address is mona.ndiaye@dhhs.nc.gov. If I do not receive your letter by February 6, 2026 and/or if you do not address all violations, a return visit to your program will be made to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the violations have not been corrected or addressed. All violations were reviewed with B. Long the Director. You were provided an opportunity to ask questions regarding interpretation and implementation of all child care requirements. Child care licensing rules and regulations are established to ensure a safe and healthy environment for children in care. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. Both are available on the DCDEE website https://ncchildcare.ncdhhs.gov/ , on the home page under the ‘Services’ tab. Technical Assistance Staff files need to be reviewed and reorganized. Use the staff file checklist to ensure all required documents are present before a file is considered complete. Files should be arranged in the order outlined in the Staff and Training Worksheet. Medical files must contain only medical documentation. Emergency contact information should be kept in the main staff file. Medical reports and physicals must be completed before a staff member begins caring for children. Ongoing training is calculated based on each staff member’s date of hire. For example, if a staff member was hired in June 2024, only training completed between June 2024 and June 2025 will count toward the next Annual Compliance Visit. Training logs and certificates must be kept together in the staff file. Required training—Health and Safety, CPR/First Aid, SIDS, BSAC, and Playground Safety—must always be maintained in the file. Your sanitation rating is not current. You reported contacting Environmental Health in December 2025 without a follow-up visit. You must contact Environmental Health again and inform them the inspection needs to be completed within the next 10 business days. Going forward, keep written documentation of all contact attempts. Activity plans for infants and toddlers must be individualized to meet each child’s developmental needs. RESOURCES The Health and Safety Trainings are offered on the DCDEE Moodle format. On the Division’s website look under the “SERVICES” tab for “DCDEE Moodle”. These trainings are free, and participants will receive training certificates when completed. Child care programs can order free posters from the NC Child Care Health and Safety Resource Center at https://healthychildcare.unc.edu/ . Thank you for your cooperation during today’s visit. If you need assistance, I can be reached at mona.ndiaye@dhhs.nc.gov or by phone at 336-580-5417. You can also reach my supervisor Kaye Adkins at kaye.adkins@dhhs.nc.gov or 336-580-2527 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: JOYFUL LEARNING CENTER Facility ID: 01000616 Consultant: MONA NDIAYE Operation Type: Center Case Number: Visit Date: 1/23/2026 Number Present: 22 Completed Date: 1/23/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor childcare requirements during an unannounced annual compliance visit. Upon my arrival, I was greeted by the Director, Beverly Long, she assisted me throughout the visit. I conducted a walkthrough of all classroom spaces, documented enrollment, attendance records, and completed observations. The children were observed participating in free play in their classrooms. The last annual compliance visit was conducted on February 18, 2025. The center is currently operating with a 3-star license issued on August 4, 2020 . The most recent sanitation inspection was conducted on December 10, 2024, with the center receiving an Superior rating. The last fire inspection was documented, January 22, 2026. Fire drills and playground inspections were monitored. All staff files, including 2 new staff files were monitored along with four children’s files. Your compliance history is currently 88% this percentage may change based on the results of today’s visit. During today’s visit, a full assessment of applicable Child Care Requirements was conducted. I observed the following violations during today’s visit. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The last sanitation inspection was documented on 12/10/24. 10A NCAC 09 .0304(b) 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. The summary of the law was in the files however there was no documentation/signature of receipt. GS 110-102 428 A current activity plan was not posted for each group of children for reference. The activity plans in the classroom for infants and the classroom for two year olds were not current or complete. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedule was not signed for the enrolled infant. .0902(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep checks for the enrolled infant were not being done. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two staff did not have medical reports on file. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff hired in December 2025 did not have an orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff hired in September did not have this training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file.One staff hired in September did not have this training. .1102(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission One child did not have an immunization report on file. See children's records form. 10A NCAC 09 .0302(d)(2) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff observed caring for children did not have a signed policy on file. .0608(d)(1-4) The above violations must be corrected immediately, and a letter must be sent to me no later than February 6, 2026 stating how each item was corrected and a plan to maintain compliance with the requirement. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation and your plan to keep each item in compliance. My email address is mona.ndiaye@dhhs.nc.gov. If I do not receive your letter by February 6, 2026 and/or if you do not address all violations, a return visit to your program will be made to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the violations have not been corrected or addressed. All violations were reviewed with B. Long the Director. You were provided an opportunity to ask questions regarding interpretation and implementation of all child care requirements. Child care licensing rules and regulations are established to ensure a safe and healthy environment for children in care. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. Both are available on the DCDEE website https://ncchildcare.ncdhhs.gov/ , on the home page under the ‘Services’ tab. Technical Assistance Staff files need to be reviewed and reorganized. Use the staff file checklist to ensure all required documents are present before a file is considered complete. Files should be arranged in the order outlined in the Staff and Training Worksheet. Medical files must contain only medical documentation. Emergency contact information should be kept in the main staff file. Medical reports and physicals must be completed before a staff member begins caring for children. Ongoing training is calculated based on each staff member’s date of hire. For example, if a staff member was hired in June 2024, only training completed between June 2024 and June 2025 will count toward the next Annual Compliance Visit. Training logs and certificates must be kept together in the staff file. Required training—Health and Safety, CPR/First Aid, SIDS, BSAC, and Playground Safety—must always be maintained in the file. Your sanitation rating is not current. You reported contacting Environmental Health in December 2025 without a follow-up visit. You must contact Environmental Health again and inform them the inspection needs to be completed within the next 10 business days. Going forward, keep written documentation of all contact attempts. Activity plans for infants and toddlers must be individualized to meet each child’s developmental needs. RESOURCES The Health and Safety Trainings are offered on the DCDEE Moodle format. On the Division’s website look under the “SERVICES” tab for “DCDEE Moodle”. These trainings are free, and participants will receive training certificates when completed. Child care programs can order free posters from the NC Child Care Health and Safety Resource Center at https://healthychildcare.unc.edu/ . Thank you for your cooperation during today’s visit. If you need assistance, I can be reached at mona.ndiaye@dhhs.nc.gov or by phone at 336-580-5417. You can also reach my supervisor Kaye Adkins at kaye.adkins@dhhs.nc.gov or 336-580-2527 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: JOYFUL LEARNING CENTER Facility ID: 01000616 Consultant: MONA NDIAYE Operation Type: Center Case Number: Visit Date: 1/23/2026 Number Present: 22 Completed Date: 1/23/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor childcare requirements during an unannounced annual compliance visit. Upon my arrival, I was greeted by the Director, Beverly Long, she assisted me throughout the visit. I conducted a walkthrough of all classroom spaces, documented enrollment, attendance records, and completed observations. The children were observed participating in free play in their classrooms. The last annual compliance visit was conducted on February 18, 2025. The center is currently operating with a 3-star license issued on August 4, 2020 . The most recent sanitation inspection was conducted on December 10, 2024, with the center receiving an Superior rating. The last fire inspection was documented, January 22, 2026. Fire drills and playground inspections were monitored. All staff files, including 2 new staff files were monitored along with four children’s files. Your compliance history is currently 88% this percentage may change based on the results of today’s visit. During today’s visit, a full assessment of applicable Child Care Requirements was conducted. I observed the following violations during today’s visit. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The last sanitation inspection was documented on 12/10/24. 10A NCAC 09 .0304(b) 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. The summary of the law was in the files however there was no documentation/signature of receipt. GS 110-102 428 A current activity plan was not posted for each group of children for reference. The activity plans in the classroom for infants and the classroom for two year olds were not current or complete. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedule was not signed for the enrolled infant. .0902(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep checks for the enrolled infant were not being done. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two staff did not have medical reports on file. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff hired in December 2025 did not have an orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff hired in September did not have this training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file.One staff hired in September did not have this training. .1102(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission One child did not have an immunization report on file. See children's records form. 10A NCAC 09 .0302(d)(2) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff observed caring for children did not have a signed policy on file. .0608(d)(1-4) The above violations must be corrected immediately, and a letter must be sent to me no later than February 6, 2026 stating how each item was corrected and a plan to maintain compliance with the requirement. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation and your plan to keep each item in compliance. My email address is mona.ndiaye@dhhs.nc.gov. If I do not receive your letter by February 6, 2026 and/or if you do not address all violations, a return visit to your program will be made to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the violations have not been corrected or addressed. All violations were reviewed with B. Long the Director. You were provided an opportunity to ask questions regarding interpretation and implementation of all child care requirements. Child care licensing rules and regulations are established to ensure a safe and healthy environment for children in care. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. Both are available on the DCDEE website https://ncchildcare.ncdhhs.gov/ , on the home page under the ‘Services’ tab. Technical Assistance Staff files need to be reviewed and reorganized. Use the staff file checklist to ensure all required documents are present before a file is considered complete. Files should be arranged in the order outlined in the Staff and Training Worksheet. Medical files must contain only medical documentation. Emergency contact information should be kept in the main staff file. Medical reports and physicals must be completed before a staff member begins caring for children. Ongoing training is calculated based on each staff member’s date of hire. For example, if a staff member was hired in June 2024, only training completed between June 2024 and June 2025 will count toward the next Annual Compliance Visit. Training logs and certificates must be kept together in the staff file. Required training—Health and Safety, CPR/First Aid, SIDS, BSAC, and Playground Safety—must always be maintained in the file. Your sanitation rating is not current. You reported contacting Environmental Health in December 2025 without a follow-up visit. You must contact Environmental Health again and inform them the inspection needs to be completed within the next 10 business days. Going forward, keep written documentation of all contact attempts. Activity plans for infants and toddlers must be individualized to meet each child’s developmental needs. RESOURCES The Health and Safety Trainings are offered on the DCDEE Moodle format. On the Division’s website look under the “SERVICES” tab for “DCDEE Moodle”. These trainings are free, and participants will receive training certificates when completed. Child care programs can order free posters from the NC Child Care Health and Safety Resource Center at https://healthychildcare.unc.edu/ . Thank you for your cooperation during today’s visit. If you need assistance, I can be reached at mona.ndiaye@dhhs.nc.gov or by phone at 336-580-5417. You can also reach my supervisor Kaye Adkins at kaye.adkins@dhhs.nc.gov or 336-580-2527 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: JOYFUL LEARNING CENTER Facility ID: 01000616 Consultant: MONA NDIAYE Operation Type: Center Case Number: Visit Date: 1/23/2026 Number Present: 22 Completed Date: 1/23/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor childcare requirements during an unannounced annual compliance visit. Upon my arrival, I was greeted by the Director, Beverly Long, she assisted me throughout the visit. I conducted a walkthrough of all classroom spaces, documented enrollment, attendance records, and completed observations. The children were observed participating in free play in their classrooms. The last annual compliance visit was conducted on February 18, 2025. The center is currently operating with a 3-star license issued on August 4, 2020 . The most recent sanitation inspection was conducted on December 10, 2024, with the center receiving an Superior rating. The last fire inspection was documented, January 22, 2026. Fire drills and playground inspections were monitored. All staff files, including 2 new staff files were monitored along with four children’s files. Your compliance history is currently 88% this percentage may change based on the results of today’s visit. During today’s visit, a full assessment of applicable Child Care Requirements was conducted. I observed the following violations during today’s visit. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The last sanitation inspection was documented on 12/10/24. 10A NCAC 09 .0304(b) 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. The summary of the law was in the files however there was no documentation/signature of receipt. GS 110-102 428 A current activity plan was not posted for each group of children for reference. The activity plans in the classroom for infants and the classroom for two year olds were not current or complete. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedule was not signed for the enrolled infant. .0902(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep checks for the enrolled infant were not being done. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two staff did not have medical reports on file. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff hired in December 2025 did not have an orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff hired in September did not have this training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file.One staff hired in September did not have this training. .1102(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission One child did not have an immunization report on file. See children's records form. 10A NCAC 09 .0302(d)(2) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff observed caring for children did not have a signed policy on file. .0608(d)(1-4) The above violations must be corrected immediately, and a letter must be sent to me no later than February 6, 2026 stating how each item was corrected and a plan to maintain compliance with the requirement. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation and your plan to keep each item in compliance. My email address is mona.ndiaye@dhhs.nc.gov. If I do not receive your letter by February 6, 2026 and/or if you do not address all violations, a return visit to your program will be made to monitor for compliance of violations and to obtain your compliance letter. Additional violations may be documented if the violations have not been corrected or addressed. All violations were reviewed with B. Long the Director. You were provided an opportunity to ask questions regarding interpretation and implementation of all child care requirements. Child care licensing rules and regulations are established to ensure a safe and healthy environment for children in care. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. Both are available on the DCDEE website https://ncchildcare.ncdhhs.gov/ , on the home page under the ‘Services’ tab. Technical Assistance Staff files need to be reviewed and reorganized. Use the staff file checklist to ensure all required documents are present before a file is considered complete. Files should be arranged in the order outlined in the Staff and Training Worksheet. Medical files must contain only medical documentation. Emergency contact information should be kept in the main staff file. Medical reports and physicals must be completed before a staff member begins caring for children. Ongoing training is calculated based on each staff member’s date of hire. For example, if a staff member was hired in June 2024, only training completed between June 2024 and June 2025 will count toward the next Annual Compliance Visit. Training logs and certificates must be kept together in the staff file. Required training—Health and Safety, CPR/First Aid, SIDS, BSAC, and Playground Safety—must always be maintained in the file. Your sanitation rating is not current. You reported contacting Environmental Health in December 2025 without a follow-up visit. You must contact Environmental Health again and inform them the inspection needs to be completed within the next 10 business days. Going forward, keep written documentation of all contact attempts. Activity plans for infants and toddlers must be individualized to meet each child’s developmental needs. RESOURCES The Health and Safety Trainings are offered on the DCDEE Moodle format. On the Division’s website look under the “SERVICES” tab for “DCDEE Moodle”. These trainings are free, and participants will receive training certificates when completed. Child care programs can order free posters from the NC Child Care Health and Safety Resource Center at https://healthychildcare.unc.edu/ . Thank you for your cooperation during today’s visit. If you need assistance, I can be reached at mona.ndiaye@dhhs.nc.gov or by phone at 336-580-5417. You can also reach my supervisor Kaye Adkins at kaye.adkins@dhhs.nc.gov or 336-580-2527 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: JOYFUL LEARNING CENTER Facility ID: 01000616 Consultant: LORI RIERSON Operation Type: Center Case Number: Visit Date: 6/18/2025 Number Present: 28 Completed Date: 6/18/2025 Age: From 0 To 7 Total Minutes: 70 Time In: 10:00 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced Today a routine unannounced visit was conducted. The last annual compliance visit was conducted 2/18/25. Currently this program operates with a three (3) star license, issued 8/2/20. The facility earned four (4) points in staff education, two (2) points in program standards, and one (1) quality point form educational options met. Beverly Long, center director, was not present today. Staff in each classroom assisted me today. I conducted an unassisted walk-through of the center. The last sanitation inspection was completed 12/10/24 with a ‘Superior’ classification and 4 demerits. The last fire inspection was conducted on 1/3/25. Children were observed playing activity areas and routine care activities. Transportation is not provided. Today a partial assessment of childcare requirements was conducted. The following violation(s) were documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. T. Murray did not have a current TB test on file before beginning work. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Staff member T. Murray did not have a current qualification letter. G.S. 110-90.2(b) & .2703(n)&(o) You were provided an opportunity to ask questions regarding interpretation and implementation of all childcare requirements. Each violation cited was discussed with Ms. Allen. The violation(s) documented above must be corrected immediately. A signed and dated letter of compliance must be received on or 7/2/25. The letter must include the following: *Facility Name and ID number *List of each violation number *How each violation was corrected All items must be included, or the corrective action letter will be returned for corrections. All requested documentation must accompany the Corrective Action Letter. The letter can be emailed to lori.rierson@dhhs.nc.gov. CONSULTATION: All licensed childcare facilities are currently under the ‘Hold-Harmless’ state for their license from DCDEE. Once QRIS is implemented, you will receive information from DCDEE regarding the new pathways for licensure and your timeframe for completing your license renewal. The NCRLAP website, https://ncrlap.org, has trainings geared towards the new ITERS3 and ECERS3 assessment scales. These will introduce you to the updated assessment scale and provide tips for completing the new scales. If you plan to participate in the scales, it is recommended to plan to purchase the new assessment books and begin preparing now. Staff member T. Murray cannot return to the center after close of business today. She may return once she receives a current qualification letter. A current TB test and medical must be submitted to me along with the hire date for T. Murray by 6/25/25. Additional violations may be added to the visit summary upon review of these documents. Upcoming training opportunities can be found on the CCSA website https://www.childcareservices.org/programs/ccrr/professional-development/ Documents and forms for DCDEE licensure can be found at https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms. AGENCY NEWS AND UPDATES: Please refer to the Division of Child Development and Early Education website, http://ncchildcare.ncdhhs.gov for additional information regarding: *’What’s New’ ta *QRIS If you have and questions or concerns, please call me at 336-816-4826, or email lori.rierson@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: JOYFUL LEARNING CENTER Facility ID: 01000616 Consultant: LORI RIERSON Operation Type: Center Case Number: Visit Date: 6/18/2025 Number Present: 28 Completed Date: 6/18/2025 Age: From 0 To 7 Total Minutes: 70 Time In: 10:00 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced Today a routine unannounced visit was conducted. The last annual compliance visit was conducted 2/18/25. Currently this program operates with a three (3) star license, issued 8/2/20. The facility earned four (4) points in staff education, two (2) points in program standards, and one (1) quality point form educational options met. Beverly Long, center director, was not present today. Staff in each classroom assisted me today. I conducted an unassisted walk-through of the center. The last sanitation inspection was completed 12/10/24 with a ‘Superior’ classification and 4 demerits. The last fire inspection was conducted on 1/3/25. Children were observed playing activity areas and routine care activities. Transportation is not provided. Today a partial assessment of childcare requirements was conducted. The following violation(s) were documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. T. Murray did not have a current TB test on file before beginning work. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Staff member T. Murray did not have a current qualification letter. G.S. 110-90.2(b) & .2703(n)&(o) You were provided an opportunity to ask questions regarding interpretation and implementation of all childcare requirements. Each violation cited was discussed with Ms. Allen. The violation(s) documented above must be corrected immediately. A signed and dated letter of compliance must be received on or 7/2/25. The letter must include the following: *Facility Name and ID number *List of each violation number *How each violation was corrected All items must be included, or the corrective action letter will be returned for corrections. All requested documentation must accompany the Corrective Action Letter. The letter can be emailed to lori.rierson@dhhs.nc.gov. CONSULTATION: All licensed childcare facilities are currently under the ‘Hold-Harmless’ state for their license from DCDEE. Once QRIS is implemented, you will receive information from DCDEE regarding the new pathways for licensure and your timeframe for completing your license renewal. The NCRLAP website, https://ncrlap.org, has trainings geared towards the new ITERS3 and ECERS3 assessment scales. These will introduce you to the updated assessment scale and provide tips for completing the new scales. If you plan to participate in the scales, it is recommended to plan to purchase the new assessment books and begin preparing now. Staff member T. Murray cannot return to the center after close of business today. She may return once she receives a current qualification letter. A current TB test and medical must be submitted to me along with the hire date for T. Murray by 6/25/25. Additional violations may be added to the visit summary upon review of these documents. Upcoming training opportunities can be found on the CCSA website https://www.childcareservices.org/programs/ccrr/professional-development/ Documents and forms for DCDEE licensure can be found at https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms. AGENCY NEWS AND UPDATES: Please refer to the Division of Child Development and Early Education website, http://ncchildcare.ncdhhs.gov for additional information regarding: *’What’s New’ ta *QRIS If you have and questions or concerns, please call me at 336-816-4826, or email lori.rierson@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: JOYFUL LEARNING CENTER Facility ID: 01000616 Consultant: LORI RIERSON Operation Type: Center Case Number: Visit Date: 6/25/2024 Number Present: 27 Completed Date: 6/25/2024 Age: From 0 To 5 Total Minutes: 85 Time In: 09:00 AM Time Out: 10:25 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced Today a routine unannounced annual compliance visit was conducted. The last annual compliance visit was conducted 2/29/24. Currently this program operates with a three (3) star license, issued 8/2/20. The facility earned four (4) points in staff education, two (2) points in program standards, and one (1) quality point form educational options met. Beverly Long, center director, assisted me today. I conducted an unassisted walk-through of the center. The last sanitation inspection was completed 6/4/24 with a ‘Superior’ classification and 4 demerits. The last fire inspection was conducted on 1/10/24. Children were observed playing activity areas and routine care activities. Transportation is not provided. Today a partial assessment of childcare requirements was conducted. The following violation(s) were documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was posted for room 1. GS 110-91(12); .0508(a) 1301 Center did not maintain a record of daily attendance. Three children in room 1 were not listed on the attendance sheet. This was corrected during the visit. GS 110-91(9) You were provided an opportunity to ask questions regarding interpretation and implementation of all childcare requirements. Each violation cited was discussed with Ms. Long. The violation(s) documented above must be corrected immediately. A signed and dated letter of compliance must be received on or 7/9/24. The letter must include the following: *Facility Name and ID number *List of each violation number *How each violation was corrected All items must be included, or the corrective action letter will be returned for corrections. All requested documentation must accompany the Corrective Action Letter. The letter can be emailed to lori.rierson@dhhs.nc.gov. CONSULTATION: Your facility is in Cohort 3 for rated license assessment. Your preparation year will be July 1, 2025-June 30, 2026 and the assessment year will be July 1, 2026-June 30, 2027. We discussed the criminal background letter requirements for therapists. If a therapist is left alone with a child, including toileting, then a criminal background letter from DCDEE is required to be on file at the center. Upcoming training opportunities can be found on the CCSA website https://www.childcareservices.org/programs/ccrr/professional-development/ Documents and forms for DCDEE licensure can be found at https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms. AGENCY NEWS AND UPDATES: Please refer to the Division of Child Development and Early Education website, http://ncchildcare.ncdhhs.gov for additional information regarding: *’What’s New’ tab If you have and questions or concerns, please call me at 336-816-4826, or email lori.rierson@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: JOYFUL LEARNING CENTER Facility ID: 01000616 Consultant: LORI RIERSON Operation Type: Center Case Number: Visit Date: 2/29/2024 Number Present: 26 Completed Date: 2/29/2024 Age: From 0 To 5 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced Today an unannounced annual compliance was conducted. A checklist was used to note the requirements I monitored today, and a copy was left with you. The last annual compliance visit was conducted 3/1/23. Currently this program operates with a three (3) star license, issued 8/2/20. The facility earned four (4) points in staff education, two (2) points in program standards, and one (1) quality point form educational options met. Beverly Long, center director, assisted me today. I conducted an unassisted walk-through of the center. The last sanitation inspection was completed 10/26/23 with a ‘Superior’ classification and 6 demerits. The last fire inspection was conducted on 1/10/24. Children were observed playing activity areas and routine care activities. Transportation is not provided. Today a full assessment of childcare requirements was conducted. The following violation(s) were documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. An incident log was not available for review. .0802(g)(1-6) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff member L. Wade was short 1.5 training hours. Copies of the training worksheets must accompany the corrective action letter. .1103(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One child's file did not contain a medical statement. GS 110-91(1);.0302(d)(2); .0304(g) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. The form was not completed for one child. .0608(b)(1-6) You were provided an opportunity to ask questions regarding interpretation and implementation of all childcare requirements. Each violation cited was discussed with Ms. Long. The violation(s) documented above must be corrected immediately. A signed and dated letter of compliance must be received on or 3/13/24. The letter must include the following: *Facility Name and ID number *List of each violation number *How each violation was corrected All items must be included, or the corrective action letter will be returned for corrections. All requested documentation must accompany the Corrective Action Letter. The letter can be emailed to lori.rierson@dhhs.nc.gov. CONSULTATION: Your facility is in Cohort 3 for rated license assessment. Your preparation year will be July 1, 2025-June 30, 2026, and the assessment year will be July 1, 2026-June 30, 2027. The health and safety trainings for B. Long must be completed by 5/2/24 and for A. Michael by 6/10/24. A copy of the health and safety training log was left with you today. We discussed how long bottles may be kept after a feeding. Environmental Health rule 15A NCAC 18A .2804(d) states bottles must be emptied immediately after feeding or returned to the child’s parent at the end of the day. Once a child transitions from the feeding apparatus to the floor or activity area, feeding is over, and the bottle must be discarded. We discussed updating the activity plan for infants and toddlers. This plan must be individualized and reflect the five domains from foundations. A copy of the activity plan was left with you today. AGENCY NEWS AND UPDATES: Please refer to the Division of Child Development and Early Education website, http://ncchildcare.ncdhhs.gov for additional information regarding: *’What’s New’ tab If you have and questions or concerns, please call me at 336-816-4826, or email lori.rierson@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times