Ms. Brenda's Child Care Services

10A NCAC 09 .0102 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 11/20/2025 Number Present: 3 Completed Date: 11/20/2025 Age: From 1 To 9 Total Minutes: 135 Time In: 01:45 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety requirements. Your last annual compliance visit was conducted on December 10, 2024. Upon arrival you, Brenda Pagan, Owner/Operator, assisted me with the visit. The North Carolina Secretary of State website was viewed on November 19, 2025, and Ms. Brenda’s Child Care Services was not listed. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form and the Verification of Required Information for Operator and Additional Caregivers form were completed and signed during today’s visit. Your signature on these forms served as verification that the information provided was accurate. Your program operates with a five-star rated license issued on March 24, 2023, earning seven points in staff education, five points in program standards, and one quality point. The permit restrictions were in compliance: 1st shift, 2nd shift, 3rd shift, maximum of five preschool children at any time, no more than two infants under age one, and Joel Pagan cannot be at the facility during operating hours. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. A checklist was used to note the requirements I monitored. You stated you have eight (8) children enrolled. Three (3) children were present during the visit. You stated no children are currently enrolled on 3rd shift. One child, nine years of age, was observed during naptime on the couch located in the living room from 1:45pm to 3:30pm. One child, one year of age, was observed sitting in a highchair, and one child, three years of age, was observed sitting on a child-size chair in the kitchen watching Daniel Tiger on the television from 1:45pm to 3:59pm. You stated you no longer provide transportation and the requirement met for transportation was removed. You stated your operating schedule is Tuesday – Friday from 5:30am to 6:30pm. At 3:59pm, you, Brenda Pagan, requested I conclude the visit. You also requested I email you to schedule a technical assistance visit in January to review and discuss the Quality Rating Improvement System (QRIS) Modernization information. Inspections/Drills: The last monthly fire drill was completed on November 3, 2025, at 3:00pm. The fire extinguisher was fully charged and located in the kitchen. The last emergency drill was a shelter-in-place completed on November 12, 2025, at 9:30am. The last outdoor inspection was completed on November 12, 2025. The last Emergency Preparedness and Response Plan was completed on January 7, 2025. Lead and Asbestos Testing: The last lead water test was completed on February 21, 2024. The lead-based paint and asbestos process was completed. Per RTI no lead-based paint and asbestos hazards have been identified, and the program is exempt from a RTI on-site visit. Files Reviewed: Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and was in compliance. The Automated Background Check Management System (ABCMS) was reviewed and verified during the visit. One child enrolled since the last visit. One (1) child’s file was reviewed. The following violations were observed: Violation Number Comment Rule 543 Screen time was not prohibited for children under the age of three. The operator did not offer alternative activities for children under the age of three years. One child, one year of age, was offered screentime and observed watching Daniel Tiger on the television from 1:45pm to 3:59pm. .1718(c) 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the outdoor learning environment was one corroded car battery stored on the ground and accessible to children. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. In the living room was one electrical power strip with three electrical outlets not covered with a safety cover and accessible to children. 10A NCAC .1719(a)(27) 1968 Screen time was not limited to a maximum of thirty minutes per day, and no more than two and a half hours per week, per child. One child, three years of age, was observed watching Daniel Tiger on the television from 1:45pm to 3:59pm, and a screen time cumulative log or activity plan was not available for review. .1718(b)(2) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. There was no record of the provider completing eight of the ten required Health and Safety Trainings as part of on-going training. There was no receipt of completion of Prevention and control of infectious diseases, including immunizations; Administration of medication, with standards for parental consent; Prevention of and response to emergencies due to food and allergic reactions; Building and physical premises safety, including identification of and protection from hazards that can cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic; Emergency preparedness and response planning for emergencies resulting from a natural disaster or a man-caused event; Handling and storage of hazardous materials and the appropriate disposal of biocontaminants; Prevention of Shaken Baby Syndrome, Abusive Head Trauma and child maltreatment; and Recognizing and Responding to Suspicions of Child Maltreatment training on file and available for review. .1703(d)(2) Technical Assistance on violations cited: Screen time Screen time is prohibited for children under the age of three years. The operator must offer alternate activities for children under the age of three years. When screen time is provided on any electronic media device with a visual display, it must be: (1) offered to stimulate a developmental domain in accordance with the North Carolina Foundations for Early Learning and Development; (2) limited to a maximum of 30 minutes per day and no more than a total of two and a half hours per week per child; and (3) documented on a cumulative log or activity plan, and must be available for review by the Division. When needed to complete homework assignments, screen time for school-age children may exceed 30 minutes. I suggested you create a process to ensure children under the age of three years are offered alternate activities when screen time is offered to children three years of age and older. I also suggested tracking each child’s screen time by using the Screen Time Log located on the Division’s website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/S/Screen_Time_Log.pdf?ver=-MlyZ0xCl7WjlH3OrWFQXQ%3d%3d Safe Indoor and Outdoor Environment The family child care home operator must provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care. All electrical outlets not in use must be covered and cracked or frayed cords must be removed. I suggested you conduct a daily safety check prior to children arriving each day to include ensuring all electrical outlets are covered. I also suggested extra outlet covers be available to ensure outlets and power strips are kept covered at all times when not in use. Keep all areas used by the children, both indoors and outdoors, clean and orderly and free of items that are potentially hazardous to children. I suggested that you remove the corroded car battery from the outdoor learning environment immediately and conduct a daily safety check prior to children arriving each day to include ensuring a safe outdoor environment. Health and Safety Training Health and safety training must be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1703(c) will have been covered. I suggest you use the Health and Safety Training Record to keep track of required training and to ensure training is completed on time. I also suggested making a note on the Health and Safety Training Record to alert you to complete the training by accessing the Prevent Child Abuse NC website at https://www.preventchildabusenc.org/resource-hub/recognizing-responding-to-child-maltreatment/. Consultation: Requirements for a Safe Indoor/Outdoor Environment 10A NCAC 09 .1719 (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (17) check the indoor and outdoor environment daily for debris, vandalism, broken equipment and animal waste. The operator shall keep all areas used by the children, indoors and outdoors, clean and orderly and free of items which are potentially hazardous to children. This includes the removal of items that a child can swallow and use of outdoor play equipment that is too hot to touch. In addition, loose nails or screws and splinters shall be removed on inside and outside equipment. During the visit, one dog was observed in a play pen with feces on the floor and a strong odor of urine. Feces and urine are biocontaminants that must be appropriately handled, cleaned and disposed of per requirements. I suggest creating a plan for pets while children are in care to ensure the indoor and outdoor environment is free of animal waste. Fire Drills The last fire drill was completed on Monday, November 3, 2025 at 3:00pm. You stated that your program does not operate on Mondays. Children must be in care when a fire drill is practiced. The family child care home operator must also complete and maintain records that include documentation that monthly fire drills are practiced. The documentation must include the date each drill is held, the time of day, the length of time taken to evacuate the home, and the operator's signature. I suggest creating a calendar reminder to alert you to complete the monthly fire drill when children are in care. Reminders & Resources: -You must complete on-going health and safety trainings every five years. -Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to maintain at least a 75% compliance history for each 18-month period. Any violation(s) documented may impact the compliance history. Repeated violations or violations left unresolved may lead to an administrative action. -For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. - The Division must be notified of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. -10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. Compliance History: The program’s compliance history was ninety-six percent prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by December 4, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 11/20/2025 Number Present: 3 Completed Date: 11/20/2025 Age: From 1 To 9 Total Minutes: 135 Time In: 01:45 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety requirements. Your last annual compliance visit was conducted on December 10, 2024. Upon arrival you, Brenda Pagan, Owner/Operator, assisted me with the visit. The North Carolina Secretary of State website was viewed on November 19, 2025, and Ms. Brenda’s Child Care Services was not listed. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form and the Verification of Required Information for Operator and Additional Caregivers form were completed and signed during today’s visit. Your signature on these forms served as verification that the information provided was accurate. Your program operates with a five-star rated license issued on March 24, 2023, earning seven points in staff education, five points in program standards, and one quality point. The permit restrictions were in compliance: 1st shift, 2nd shift, 3rd shift, maximum of five preschool children at any time, no more than two infants under age one, and Joel Pagan cannot be at the facility during operating hours. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. A checklist was used to note the requirements I monitored. You stated you have eight (8) children enrolled. Three (3) children were present during the visit. You stated no children are currently enrolled on 3rd shift. One child, nine years of age, was observed during naptime on the couch located in the living room from 1:45pm to 3:30pm. One child, one year of age, was observed sitting in a highchair, and one child, three years of age, was observed sitting on a child-size chair in the kitchen watching Daniel Tiger on the television from 1:45pm to 3:59pm. You stated you no longer provide transportation and the requirement met for transportation was removed. You stated your operating schedule is Tuesday – Friday from 5:30am to 6:30pm. At 3:59pm, you, Brenda Pagan, requested I conclude the visit. You also requested I email you to schedule a technical assistance visit in January to review and discuss the Quality Rating Improvement System (QRIS) Modernization information. Inspections/Drills: The last monthly fire drill was completed on November 3, 2025, at 3:00pm. The fire extinguisher was fully charged and located in the kitchen. The last emergency drill was a shelter-in-place completed on November 12, 2025, at 9:30am. The last outdoor inspection was completed on November 12, 2025. The last Emergency Preparedness and Response Plan was completed on January 7, 2025. Lead and Asbestos Testing: The last lead water test was completed on February 21, 2024. The lead-based paint and asbestos process was completed. Per RTI no lead-based paint and asbestos hazards have been identified, and the program is exempt from a RTI on-site visit. Files Reviewed: Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and was in compliance. The Automated Background Check Management System (ABCMS) was reviewed and verified during the visit. One child enrolled since the last visit. One (1) child’s file was reviewed. The following violations were observed: Violation Number Comment Rule 543 Screen time was not prohibited for children under the age of three. The operator did not offer alternative activities for children under the age of three years. One child, one year of age, was offered screentime and observed watching Daniel Tiger on the television from 1:45pm to 3:59pm. .1718(c) 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the outdoor learning environment was one corroded car battery stored on the ground and accessible to children. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. In the living room was one electrical power strip with three electrical outlets not covered with a safety cover and accessible to children. 10A NCAC .1719(a)(27) 1968 Screen time was not limited to a maximum of thirty minutes per day, and no more than two and a half hours per week, per child. One child, three years of age, was observed watching Daniel Tiger on the television from 1:45pm to 3:59pm, and a screen time cumulative log or activity plan was not available for review. .1718(b)(2) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. There was no record of the provider completing eight of the ten required Health and Safety Trainings as part of on-going training. There was no receipt of completion of Prevention and control of infectious diseases, including immunizations; Administration of medication, with standards for parental consent; Prevention of and response to emergencies due to food and allergic reactions; Building and physical premises safety, including identification of and protection from hazards that can cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic; Emergency preparedness and response planning for emergencies resulting from a natural disaster or a man-caused event; Handling and storage of hazardous materials and the appropriate disposal of biocontaminants; Prevention of Shaken Baby Syndrome, Abusive Head Trauma and child maltreatment; and Recognizing and Responding to Suspicions of Child Maltreatment training on file and available for review. .1703(d)(2) Technical Assistance on violations cited: Screen time Screen time is prohibited for children under the age of three years. The operator must offer alternate activities for children under the age of three years. When screen time is provided on any electronic media device with a visual display, it must be: (1) offered to stimulate a developmental domain in accordance with the North Carolina Foundations for Early Learning and Development; (2) limited to a maximum of 30 minutes per day and no more than a total of two and a half hours per week per child; and (3) documented on a cumulative log or activity plan, and must be available for review by the Division. When needed to complete homework assignments, screen time for school-age children may exceed 30 minutes. I suggested you create a process to ensure children under the age of three years are offered alternate activities when screen time is offered to children three years of age and older. I also suggested tracking each child’s screen time by using the Screen Time Log located on the Division’s website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/S/Screen_Time_Log.pdf?ver=-MlyZ0xCl7WjlH3OrWFQXQ%3d%3d Safe Indoor and Outdoor Environment The family child care home operator must provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care. All electrical outlets not in use must be covered and cracked or frayed cords must be removed. I suggested you conduct a daily safety check prior to children arriving each day to include ensuring all electrical outlets are covered. I also suggested extra outlet covers be available to ensure outlets and power strips are kept covered at all times when not in use. Keep all areas used by the children, both indoors and outdoors, clean and orderly and free of items that are potentially hazardous to children. I suggested that you remove the corroded car battery from the outdoor learning environment immediately and conduct a daily safety check prior to children arriving each day to include ensuring a safe outdoor environment. Health and Safety Training Health and safety training must be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1703(c) will have been covered. I suggest you use the Health and Safety Training Record to keep track of required training and to ensure training is completed on time. I also suggested making a note on the Health and Safety Training Record to alert you to complete the training by accessing the Prevent Child Abuse NC website at https://www.preventchildabusenc.org/resource-hub/recognizing-responding-to-child-maltreatment/. Consultation: Requirements for a Safe Indoor/Outdoor Environment 10A NCAC 09 .1719 (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (17) check the indoor and outdoor environment daily for debris, vandalism, broken equipment and animal waste. The operator shall keep all areas used by the children, indoors and outdoors, clean and orderly and free of items which are potentially hazardous to children. This includes the removal of items that a child can swallow and use of outdoor play equipment that is too hot to touch. In addition, loose nails or screws and splinters shall be removed on inside and outside equipment. During the visit, one dog was observed in a play pen with feces on the floor and a strong odor of urine. Feces and urine are biocontaminants that must be appropriately handled, cleaned and disposed of per requirements. I suggest creating a plan for pets while children are in care to ensure the indoor and outdoor environment is free of animal waste. Fire Drills The last fire drill was completed on Monday, November 3, 2025 at 3:00pm. You stated that your program does not operate on Mondays. Children must be in care when a fire drill is practiced. The family child care home operator must also complete and maintain records that include documentation that monthly fire drills are practiced. The documentation must include the date each drill is held, the time of day, the length of time taken to evacuate the home, and the operator's signature. I suggest creating a calendar reminder to alert you to complete the monthly fire drill when children are in care. Reminders & Resources: -You must complete on-going health and safety trainings every five years. -Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to maintain at least a 75% compliance history for each 18-month period. Any violation(s) documented may impact the compliance history. Repeated violations or violations left unresolved may lead to an administrative action. -For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. - The Division must be notified of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. -10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. Compliance History: The program’s compliance history was ninety-six percent prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by December 4, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1719 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 11/20/2025 Number Present: 3 Completed Date: 11/20/2025 Age: From 1 To 9 Total Minutes: 135 Time In: 01:45 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety requirements. Your last annual compliance visit was conducted on December 10, 2024. Upon arrival you, Brenda Pagan, Owner/Operator, assisted me with the visit. The North Carolina Secretary of State website was viewed on November 19, 2025, and Ms. Brenda’s Child Care Services was not listed. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form and the Verification of Required Information for Operator and Additional Caregivers form were completed and signed during today’s visit. Your signature on these forms served as verification that the information provided was accurate. Your program operates with a five-star rated license issued on March 24, 2023, earning seven points in staff education, five points in program standards, and one quality point. The permit restrictions were in compliance: 1st shift, 2nd shift, 3rd shift, maximum of five preschool children at any time, no more than two infants under age one, and Joel Pagan cannot be at the facility during operating hours. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. A checklist was used to note the requirements I monitored. You stated you have eight (8) children enrolled. Three (3) children were present during the visit. You stated no children are currently enrolled on 3rd shift. One child, nine years of age, was observed during naptime on the couch located in the living room from 1:45pm to 3:30pm. One child, one year of age, was observed sitting in a highchair, and one child, three years of age, was observed sitting on a child-size chair in the kitchen watching Daniel Tiger on the television from 1:45pm to 3:59pm. You stated you no longer provide transportation and the requirement met for transportation was removed. You stated your operating schedule is Tuesday – Friday from 5:30am to 6:30pm. At 3:59pm, you, Brenda Pagan, requested I conclude the visit. You also requested I email you to schedule a technical assistance visit in January to review and discuss the Quality Rating Improvement System (QRIS) Modernization information. Inspections/Drills: The last monthly fire drill was completed on November 3, 2025, at 3:00pm. The fire extinguisher was fully charged and located in the kitchen. The last emergency drill was a shelter-in-place completed on November 12, 2025, at 9:30am. The last outdoor inspection was completed on November 12, 2025. The last Emergency Preparedness and Response Plan was completed on January 7, 2025. Lead and Asbestos Testing: The last lead water test was completed on February 21, 2024. The lead-based paint and asbestos process was completed. Per RTI no lead-based paint and asbestos hazards have been identified, and the program is exempt from a RTI on-site visit. Files Reviewed: Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and was in compliance. The Automated Background Check Management System (ABCMS) was reviewed and verified during the visit. One child enrolled since the last visit. One (1) child’s file was reviewed. The following violations were observed: Violation Number Comment Rule 543 Screen time was not prohibited for children under the age of three. The operator did not offer alternative activities for children under the age of three years. One child, one year of age, was offered screentime and observed watching Daniel Tiger on the television from 1:45pm to 3:59pm. .1718(c) 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the outdoor learning environment was one corroded car battery stored on the ground and accessible to children. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. In the living room was one electrical power strip with three electrical outlets not covered with a safety cover and accessible to children. 10A NCAC .1719(a)(27) 1968 Screen time was not limited to a maximum of thirty minutes per day, and no more than two and a half hours per week, per child. One child, three years of age, was observed watching Daniel Tiger on the television from 1:45pm to 3:59pm, and a screen time cumulative log or activity plan was not available for review. .1718(b)(2) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. There was no record of the provider completing eight of the ten required Health and Safety Trainings as part of on-going training. There was no receipt of completion of Prevention and control of infectious diseases, including immunizations; Administration of medication, with standards for parental consent; Prevention of and response to emergencies due to food and allergic reactions; Building and physical premises safety, including identification of and protection from hazards that can cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic; Emergency preparedness and response planning for emergencies resulting from a natural disaster or a man-caused event; Handling and storage of hazardous materials and the appropriate disposal of biocontaminants; Prevention of Shaken Baby Syndrome, Abusive Head Trauma and child maltreatment; and Recognizing and Responding to Suspicions of Child Maltreatment training on file and available for review. .1703(d)(2) Technical Assistance on violations cited: Screen time Screen time is prohibited for children under the age of three years. The operator must offer alternate activities for children under the age of three years. When screen time is provided on any electronic media device with a visual display, it must be: (1) offered to stimulate a developmental domain in accordance with the North Carolina Foundations for Early Learning and Development; (2) limited to a maximum of 30 minutes per day and no more than a total of two and a half hours per week per child; and (3) documented on a cumulative log or activity plan, and must be available for review by the Division. When needed to complete homework assignments, screen time for school-age children may exceed 30 minutes. I suggested you create a process to ensure children under the age of three years are offered alternate activities when screen time is offered to children three years of age and older. I also suggested tracking each child’s screen time by using the Screen Time Log located on the Division’s website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/S/Screen_Time_Log.pdf?ver=-MlyZ0xCl7WjlH3OrWFQXQ%3d%3d Safe Indoor and Outdoor Environment The family child care home operator must provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care. All electrical outlets not in use must be covered and cracked or frayed cords must be removed. I suggested you conduct a daily safety check prior to children arriving each day to include ensuring all electrical outlets are covered. I also suggested extra outlet covers be available to ensure outlets and power strips are kept covered at all times when not in use. Keep all areas used by the children, both indoors and outdoors, clean and orderly and free of items that are potentially hazardous to children. I suggested that you remove the corroded car battery from the outdoor learning environment immediately and conduct a daily safety check prior to children arriving each day to include ensuring a safe outdoor environment. Health and Safety Training Health and safety training must be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1703(c) will have been covered. I suggest you use the Health and Safety Training Record to keep track of required training and to ensure training is completed on time. I also suggested making a note on the Health and Safety Training Record to alert you to complete the training by accessing the Prevent Child Abuse NC website at https://www.preventchildabusenc.org/resource-hub/recognizing-responding-to-child-maltreatment/. Consultation: Requirements for a Safe Indoor/Outdoor Environment 10A NCAC 09 .1719 (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (17) check the indoor and outdoor environment daily for debris, vandalism, broken equipment and animal waste. The operator shall keep all areas used by the children, indoors and outdoors, clean and orderly and free of items which are potentially hazardous to children. This includes the removal of items that a child can swallow and use of outdoor play equipment that is too hot to touch. In addition, loose nails or screws and splinters shall be removed on inside and outside equipment. During the visit, one dog was observed in a play pen with feces on the floor and a strong odor of urine. Feces and urine are biocontaminants that must be appropriately handled, cleaned and disposed of per requirements. I suggest creating a plan for pets while children are in care to ensure the indoor and outdoor environment is free of animal waste. Fire Drills The last fire drill was completed on Monday, November 3, 2025 at 3:00pm. You stated that your program does not operate on Mondays. Children must be in care when a fire drill is practiced. The family child care home operator must also complete and maintain records that include documentation that monthly fire drills are practiced. The documentation must include the date each drill is held, the time of day, the length of time taken to evacuate the home, and the operator's signature. I suggest creating a calendar reminder to alert you to complete the monthly fire drill when children are in care. Reminders & Resources: -You must complete on-going health and safety trainings every five years. -Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to maintain at least a 75% compliance history for each 18-month period. Any violation(s) documented may impact the compliance history. Repeated violations or violations left unresolved may lead to an administrative action. -For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. - The Division must be notified of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. -10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. Compliance History: The program’s compliance history was ninety-six percent prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by December 4, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 11/20/2025 Number Present: 3 Completed Date: 11/20/2025 Age: From 1 To 9 Total Minutes: 135 Time In: 01:45 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety requirements. Your last annual compliance visit was conducted on December 10, 2024. Upon arrival you, Brenda Pagan, Owner/Operator, assisted me with the visit. The North Carolina Secretary of State website was viewed on November 19, 2025, and Ms. Brenda’s Child Care Services was not listed. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form and the Verification of Required Information for Operator and Additional Caregivers form were completed and signed during today’s visit. Your signature on these forms served as verification that the information provided was accurate. Your program operates with a five-star rated license issued on March 24, 2023, earning seven points in staff education, five points in program standards, and one quality point. The permit restrictions were in compliance: 1st shift, 2nd shift, 3rd shift, maximum of five preschool children at any time, no more than two infants under age one, and Joel Pagan cannot be at the facility during operating hours. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. A checklist was used to note the requirements I monitored. You stated you have eight (8) children enrolled. Three (3) children were present during the visit. You stated no children are currently enrolled on 3rd shift. One child, nine years of age, was observed during naptime on the couch located in the living room from 1:45pm to 3:30pm. One child, one year of age, was observed sitting in a highchair, and one child, three years of age, was observed sitting on a child-size chair in the kitchen watching Daniel Tiger on the television from 1:45pm to 3:59pm. You stated you no longer provide transportation and the requirement met for transportation was removed. You stated your operating schedule is Tuesday – Friday from 5:30am to 6:30pm. At 3:59pm, you, Brenda Pagan, requested I conclude the visit. You also requested I email you to schedule a technical assistance visit in January to review and discuss the Quality Rating Improvement System (QRIS) Modernization information. Inspections/Drills: The last monthly fire drill was completed on November 3, 2025, at 3:00pm. The fire extinguisher was fully charged and located in the kitchen. The last emergency drill was a shelter-in-place completed on November 12, 2025, at 9:30am. The last outdoor inspection was completed on November 12, 2025. The last Emergency Preparedness and Response Plan was completed on January 7, 2025. Lead and Asbestos Testing: The last lead water test was completed on February 21, 2024. The lead-based paint and asbestos process was completed. Per RTI no lead-based paint and asbestos hazards have been identified, and the program is exempt from a RTI on-site visit. Files Reviewed: Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and was in compliance. The Automated Background Check Management System (ABCMS) was reviewed and verified during the visit. One child enrolled since the last visit. One (1) child’s file was reviewed. The following violations were observed: Violation Number Comment Rule 543 Screen time was not prohibited for children under the age of three. The operator did not offer alternative activities for children under the age of three years. One child, one year of age, was offered screentime and observed watching Daniel Tiger on the television from 1:45pm to 3:59pm. .1718(c) 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the outdoor learning environment was one corroded car battery stored on the ground and accessible to children. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. In the living room was one electrical power strip with three electrical outlets not covered with a safety cover and accessible to children. 10A NCAC .1719(a)(27) 1968 Screen time was not limited to a maximum of thirty minutes per day, and no more than two and a half hours per week, per child. One child, three years of age, was observed watching Daniel Tiger on the television from 1:45pm to 3:59pm, and a screen time cumulative log or activity plan was not available for review. .1718(b)(2) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. There was no record of the provider completing eight of the ten required Health and Safety Trainings as part of on-going training. There was no receipt of completion of Prevention and control of infectious diseases, including immunizations; Administration of medication, with standards for parental consent; Prevention of and response to emergencies due to food and allergic reactions; Building and physical premises safety, including identification of and protection from hazards that can cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic; Emergency preparedness and response planning for emergencies resulting from a natural disaster or a man-caused event; Handling and storage of hazardous materials and the appropriate disposal of biocontaminants; Prevention of Shaken Baby Syndrome, Abusive Head Trauma and child maltreatment; and Recognizing and Responding to Suspicions of Child Maltreatment training on file and available for review. .1703(d)(2) Technical Assistance on violations cited: Screen time Screen time is prohibited for children under the age of three years. The operator must offer alternate activities for children under the age of three years. When screen time is provided on any electronic media device with a visual display, it must be: (1) offered to stimulate a developmental domain in accordance with the North Carolina Foundations for Early Learning and Development; (2) limited to a maximum of 30 minutes per day and no more than a total of two and a half hours per week per child; and (3) documented on a cumulative log or activity plan, and must be available for review by the Division. When needed to complete homework assignments, screen time for school-age children may exceed 30 minutes. I suggested you create a process to ensure children under the age of three years are offered alternate activities when screen time is offered to children three years of age and older. I also suggested tracking each child’s screen time by using the Screen Time Log located on the Division’s website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/S/Screen_Time_Log.pdf?ver=-MlyZ0xCl7WjlH3OrWFQXQ%3d%3d Safe Indoor and Outdoor Environment The family child care home operator must provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care. All electrical outlets not in use must be covered and cracked or frayed cords must be removed. I suggested you conduct a daily safety check prior to children arriving each day to include ensuring all electrical outlets are covered. I also suggested extra outlet covers be available to ensure outlets and power strips are kept covered at all times when not in use. Keep all areas used by the children, both indoors and outdoors, clean and orderly and free of items that are potentially hazardous to children. I suggested that you remove the corroded car battery from the outdoor learning environment immediately and conduct a daily safety check prior to children arriving each day to include ensuring a safe outdoor environment. Health and Safety Training Health and safety training must be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1703(c) will have been covered. I suggest you use the Health and Safety Training Record to keep track of required training and to ensure training is completed on time. I also suggested making a note on the Health and Safety Training Record to alert you to complete the training by accessing the Prevent Child Abuse NC website at https://www.preventchildabusenc.org/resource-hub/recognizing-responding-to-child-maltreatment/. Consultation: Requirements for a Safe Indoor/Outdoor Environment 10A NCAC 09 .1719 (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (17) check the indoor and outdoor environment daily for debris, vandalism, broken equipment and animal waste. The operator shall keep all areas used by the children, indoors and outdoors, clean and orderly and free of items which are potentially hazardous to children. This includes the removal of items that a child can swallow and use of outdoor play equipment that is too hot to touch. In addition, loose nails or screws and splinters shall be removed on inside and outside equipment. During the visit, one dog was observed in a play pen with feces on the floor and a strong odor of urine. Feces and urine are biocontaminants that must be appropriately handled, cleaned and disposed of per requirements. I suggest creating a plan for pets while children are in care to ensure the indoor and outdoor environment is free of animal waste. Fire Drills The last fire drill was completed on Monday, November 3, 2025 at 3:00pm. You stated that your program does not operate on Mondays. Children must be in care when a fire drill is practiced. The family child care home operator must also complete and maintain records that include documentation that monthly fire drills are practiced. The documentation must include the date each drill is held, the time of day, the length of time taken to evacuate the home, and the operator's signature. I suggest creating a calendar reminder to alert you to complete the monthly fire drill when children are in care. Reminders & Resources: -You must complete on-going health and safety trainings every five years. -Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to maintain at least a 75% compliance history for each 18-month period. Any violation(s) documented may impact the compliance history. Repeated violations or violations left unresolved may lead to an administrative action. -For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. - The Division must be notified of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. -10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. Compliance History: The program’s compliance history was ninety-six percent prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by December 4, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 11/20/2025 Number Present: 3 Completed Date: 11/20/2025 Age: From 1 To 9 Total Minutes: 135 Time In: 01:45 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety requirements. Your last annual compliance visit was conducted on December 10, 2024. Upon arrival you, Brenda Pagan, Owner/Operator, assisted me with the visit. The North Carolina Secretary of State website was viewed on November 19, 2025, and Ms. Brenda’s Child Care Services was not listed. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form and the Verification of Required Information for Operator and Additional Caregivers form were completed and signed during today’s visit. Your signature on these forms served as verification that the information provided was accurate. Your program operates with a five-star rated license issued on March 24, 2023, earning seven points in staff education, five points in program standards, and one quality point. The permit restrictions were in compliance: 1st shift, 2nd shift, 3rd shift, maximum of five preschool children at any time, no more than two infants under age one, and Joel Pagan cannot be at the facility during operating hours. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. A checklist was used to note the requirements I monitored. You stated you have eight (8) children enrolled. Three (3) children were present during the visit. You stated no children are currently enrolled on 3rd shift. One child, nine years of age, was observed during naptime on the couch located in the living room from 1:45pm to 3:30pm. One child, one year of age, was observed sitting in a highchair, and one child, three years of age, was observed sitting on a child-size chair in the kitchen watching Daniel Tiger on the television from 1:45pm to 3:59pm. You stated you no longer provide transportation and the requirement met for transportation was removed. You stated your operating schedule is Tuesday – Friday from 5:30am to 6:30pm. At 3:59pm, you, Brenda Pagan, requested I conclude the visit. You also requested I email you to schedule a technical assistance visit in January to review and discuss the Quality Rating Improvement System (QRIS) Modernization information. Inspections/Drills: The last monthly fire drill was completed on November 3, 2025, at 3:00pm. The fire extinguisher was fully charged and located in the kitchen. The last emergency drill was a shelter-in-place completed on November 12, 2025, at 9:30am. The last outdoor inspection was completed on November 12, 2025. The last Emergency Preparedness and Response Plan was completed on January 7, 2025. Lead and Asbestos Testing: The last lead water test was completed on February 21, 2024. The lead-based paint and asbestos process was completed. Per RTI no lead-based paint and asbestos hazards have been identified, and the program is exempt from a RTI on-site visit. Files Reviewed: Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and was in compliance. The Automated Background Check Management System (ABCMS) was reviewed and verified during the visit. One child enrolled since the last visit. One (1) child’s file was reviewed. The following violations were observed: Violation Number Comment Rule 543 Screen time was not prohibited for children under the age of three. The operator did not offer alternative activities for children under the age of three years. One child, one year of age, was offered screentime and observed watching Daniel Tiger on the television from 1:45pm to 3:59pm. .1718(c) 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the outdoor learning environment was one corroded car battery stored on the ground and accessible to children. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. In the living room was one electrical power strip with three electrical outlets not covered with a safety cover and accessible to children. 10A NCAC .1719(a)(27) 1968 Screen time was not limited to a maximum of thirty minutes per day, and no more than two and a half hours per week, per child. One child, three years of age, was observed watching Daniel Tiger on the television from 1:45pm to 3:59pm, and a screen time cumulative log or activity plan was not available for review. .1718(b)(2) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. There was no record of the provider completing eight of the ten required Health and Safety Trainings as part of on-going training. There was no receipt of completion of Prevention and control of infectious diseases, including immunizations; Administration of medication, with standards for parental consent; Prevention of and response to emergencies due to food and allergic reactions; Building and physical premises safety, including identification of and protection from hazards that can cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic; Emergency preparedness and response planning for emergencies resulting from a natural disaster or a man-caused event; Handling and storage of hazardous materials and the appropriate disposal of biocontaminants; Prevention of Shaken Baby Syndrome, Abusive Head Trauma and child maltreatment; and Recognizing and Responding to Suspicions of Child Maltreatment training on file and available for review. .1703(d)(2) Technical Assistance on violations cited: Screen time Screen time is prohibited for children under the age of three years. The operator must offer alternate activities for children under the age of three years. When screen time is provided on any electronic media device with a visual display, it must be: (1) offered to stimulate a developmental domain in accordance with the North Carolina Foundations for Early Learning and Development; (2) limited to a maximum of 30 minutes per day and no more than a total of two and a half hours per week per child; and (3) documented on a cumulative log or activity plan, and must be available for review by the Division. When needed to complete homework assignments, screen time for school-age children may exceed 30 minutes. I suggested you create a process to ensure children under the age of three years are offered alternate activities when screen time is offered to children three years of age and older. I also suggested tracking each child’s screen time by using the Screen Time Log located on the Division’s website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/S/Screen_Time_Log.pdf?ver=-MlyZ0xCl7WjlH3OrWFQXQ%3d%3d Safe Indoor and Outdoor Environment The family child care home operator must provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care. All electrical outlets not in use must be covered and cracked or frayed cords must be removed. I suggested you conduct a daily safety check prior to children arriving each day to include ensuring all electrical outlets are covered. I also suggested extra outlet covers be available to ensure outlets and power strips are kept covered at all times when not in use. Keep all areas used by the children, both indoors and outdoors, clean and orderly and free of items that are potentially hazardous to children. I suggested that you remove the corroded car battery from the outdoor learning environment immediately and conduct a daily safety check prior to children arriving each day to include ensuring a safe outdoor environment. Health and Safety Training Health and safety training must be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1703(c) will have been covered. I suggest you use the Health and Safety Training Record to keep track of required training and to ensure training is completed on time. I also suggested making a note on the Health and Safety Training Record to alert you to complete the training by accessing the Prevent Child Abuse NC website at https://www.preventchildabusenc.org/resource-hub/recognizing-responding-to-child-maltreatment/. Consultation: Requirements for a Safe Indoor/Outdoor Environment 10A NCAC 09 .1719 (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (17) check the indoor and outdoor environment daily for debris, vandalism, broken equipment and animal waste. The operator shall keep all areas used by the children, indoors and outdoors, clean and orderly and free of items which are potentially hazardous to children. This includes the removal of items that a child can swallow and use of outdoor play equipment that is too hot to touch. In addition, loose nails or screws and splinters shall be removed on inside and outside equipment. During the visit, one dog was observed in a play pen with feces on the floor and a strong odor of urine. Feces and urine are biocontaminants that must be appropriately handled, cleaned and disposed of per requirements. I suggest creating a plan for pets while children are in care to ensure the indoor and outdoor environment is free of animal waste. Fire Drills The last fire drill was completed on Monday, November 3, 2025 at 3:00pm. You stated that your program does not operate on Mondays. Children must be in care when a fire drill is practiced. The family child care home operator must also complete and maintain records that include documentation that monthly fire drills are practiced. The documentation must include the date each drill is held, the time of day, the length of time taken to evacuate the home, and the operator's signature. I suggest creating a calendar reminder to alert you to complete the monthly fire drill when children are in care. Reminders & Resources: -You must complete on-going health and safety trainings every five years. -Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to maintain at least a 75% compliance history for each 18-month period. Any violation(s) documented may impact the compliance history. Repeated violations or violations left unresolved may lead to an administrative action. -For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. - The Division must be notified of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. -10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. Compliance History: The program’s compliance history was ninety-six percent prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by December 4, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 11/20/2025 Number Present: 3 Completed Date: 11/20/2025 Age: From 1 To 9 Total Minutes: 135 Time In: 01:45 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety requirements. Your last annual compliance visit was conducted on December 10, 2024. Upon arrival you, Brenda Pagan, Owner/Operator, assisted me with the visit. The North Carolina Secretary of State website was viewed on November 19, 2025, and Ms. Brenda’s Child Care Services was not listed. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form and the Verification of Required Information for Operator and Additional Caregivers form were completed and signed during today’s visit. Your signature on these forms served as verification that the information provided was accurate. Your program operates with a five-star rated license issued on March 24, 2023, earning seven points in staff education, five points in program standards, and one quality point. The permit restrictions were in compliance: 1st shift, 2nd shift, 3rd shift, maximum of five preschool children at any time, no more than two infants under age one, and Joel Pagan cannot be at the facility during operating hours. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. A checklist was used to note the requirements I monitored. You stated you have eight (8) children enrolled. Three (3) children were present during the visit. You stated no children are currently enrolled on 3rd shift. One child, nine years of age, was observed during naptime on the couch located in the living room from 1:45pm to 3:30pm. One child, one year of age, was observed sitting in a highchair, and one child, three years of age, was observed sitting on a child-size chair in the kitchen watching Daniel Tiger on the television from 1:45pm to 3:59pm. You stated you no longer provide transportation and the requirement met for transportation was removed. You stated your operating schedule is Tuesday – Friday from 5:30am to 6:30pm. At 3:59pm, you, Brenda Pagan, requested I conclude the visit. You also requested I email you to schedule a technical assistance visit in January to review and discuss the Quality Rating Improvement System (QRIS) Modernization information. Inspections/Drills: The last monthly fire drill was completed on November 3, 2025, at 3:00pm. The fire extinguisher was fully charged and located in the kitchen. The last emergency drill was a shelter-in-place completed on November 12, 2025, at 9:30am. The last outdoor inspection was completed on November 12, 2025. The last Emergency Preparedness and Response Plan was completed on January 7, 2025. Lead and Asbestos Testing: The last lead water test was completed on February 21, 2024. The lead-based paint and asbestos process was completed. Per RTI no lead-based paint and asbestos hazards have been identified, and the program is exempt from a RTI on-site visit. Files Reviewed: Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and was in compliance. The Automated Background Check Management System (ABCMS) was reviewed and verified during the visit. One child enrolled since the last visit. One (1) child’s file was reviewed. The following violations were observed: Violation Number Comment Rule 543 Screen time was not prohibited for children under the age of three. The operator did not offer alternative activities for children under the age of three years. One child, one year of age, was offered screentime and observed watching Daniel Tiger on the television from 1:45pm to 3:59pm. .1718(c) 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the outdoor learning environment was one corroded car battery stored on the ground and accessible to children. .1719(a)(1)&(17) 716 Electrical outlets not in use were not covered. In the living room was one electrical power strip with three electrical outlets not covered with a safety cover and accessible to children. 10A NCAC .1719(a)(27) 1968 Screen time was not limited to a maximum of thirty minutes per day, and no more than two and a half hours per week, per child. One child, three years of age, was observed watching Daniel Tiger on the television from 1:45pm to 3:59pm, and a screen time cumulative log or activity plan was not available for review. .1718(b)(2) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. There was no record of the provider completing eight of the ten required Health and Safety Trainings as part of on-going training. There was no receipt of completion of Prevention and control of infectious diseases, including immunizations; Administration of medication, with standards for parental consent; Prevention of and response to emergencies due to food and allergic reactions; Building and physical premises safety, including identification of and protection from hazards that can cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic; Emergency preparedness and response planning for emergencies resulting from a natural disaster or a man-caused event; Handling and storage of hazardous materials and the appropriate disposal of biocontaminants; Prevention of Shaken Baby Syndrome, Abusive Head Trauma and child maltreatment; and Recognizing and Responding to Suspicions of Child Maltreatment training on file and available for review. .1703(d)(2) Technical Assistance on violations cited: Screen time Screen time is prohibited for children under the age of three years. The operator must offer alternate activities for children under the age of three years. When screen time is provided on any electronic media device with a visual display, it must be: (1) offered to stimulate a developmental domain in accordance with the North Carolina Foundations for Early Learning and Development; (2) limited to a maximum of 30 minutes per day and no more than a total of two and a half hours per week per child; and (3) documented on a cumulative log or activity plan, and must be available for review by the Division. When needed to complete homework assignments, screen time for school-age children may exceed 30 minutes. I suggested you create a process to ensure children under the age of three years are offered alternate activities when screen time is offered to children three years of age and older. I also suggested tracking each child’s screen time by using the Screen Time Log located on the Division’s website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/S/Screen_Time_Log.pdf?ver=-MlyZ0xCl7WjlH3OrWFQXQ%3d%3d Safe Indoor and Outdoor Environment The family child care home operator must provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care. All electrical outlets not in use must be covered and cracked or frayed cords must be removed. I suggested you conduct a daily safety check prior to children arriving each day to include ensuring all electrical outlets are covered. I also suggested extra outlet covers be available to ensure outlets and power strips are kept covered at all times when not in use. Keep all areas used by the children, both indoors and outdoors, clean and orderly and free of items that are potentially hazardous to children. I suggested that you remove the corroded car battery from the outdoor learning environment immediately and conduct a daily safety check prior to children arriving each day to include ensuring a safe outdoor environment. Health and Safety Training Health and safety training must be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1703(c) will have been covered. I suggest you use the Health and Safety Training Record to keep track of required training and to ensure training is completed on time. I also suggested making a note on the Health and Safety Training Record to alert you to complete the training by accessing the Prevent Child Abuse NC website at https://www.preventchildabusenc.org/resource-hub/recognizing-responding-to-child-maltreatment/. Consultation: Requirements for a Safe Indoor/Outdoor Environment 10A NCAC 09 .1719 (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (17) check the indoor and outdoor environment daily for debris, vandalism, broken equipment and animal waste. The operator shall keep all areas used by the children, indoors and outdoors, clean and orderly and free of items which are potentially hazardous to children. This includes the removal of items that a child can swallow and use of outdoor play equipment that is too hot to touch. In addition, loose nails or screws and splinters shall be removed on inside and outside equipment. During the visit, one dog was observed in a play pen with feces on the floor and a strong odor of urine. Feces and urine are biocontaminants that must be appropriately handled, cleaned and disposed of per requirements. I suggest creating a plan for pets while children are in care to ensure the indoor and outdoor environment is free of animal waste. Fire Drills The last fire drill was completed on Monday, November 3, 2025 at 3:00pm. You stated that your program does not operate on Mondays. Children must be in care when a fire drill is practiced. The family child care home operator must also complete and maintain records that include documentation that monthly fire drills are practiced. The documentation must include the date each drill is held, the time of day, the length of time taken to evacuate the home, and the operator's signature. I suggest creating a calendar reminder to alert you to complete the monthly fire drill when children are in care. Reminders & Resources: -You must complete on-going health and safety trainings every five years. -Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to maintain at least a 75% compliance history for each 18-month period. Any violation(s) documented may impact the compliance history. Repeated violations or violations left unresolved may lead to an administrative action. -For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. - The Division must be notified of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. -10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. Compliance History: The program’s compliance history was ninety-six percent prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by December 4, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0102 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 6/25/2025 Number Present: 4 Completed Date: 6/25/2025 Age: From 3 To 10 Total Minutes: 100 Time In: 09:30 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with all applicable child care requirements for a routine unannounced visit. Your last annual compliance visit was conducted on December 10, 2024. Upon arrival you, Brenda Pagan, Owner and Operator, assisted me with the visit. The North Carolina Secretary of State website was viewed on June 24, 2025, and Ms. Brenda’s Child Care Services was not listed. If you decide to sell your business, then you must notify me, Farran Rhyne, at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form was completed and signed during today’s visit. Your signature on this form served as verification that the information provided was accurate. Your program operates with a five (5) star rated license issued on March 24, 2023, earning seven (7) points in staff education and five (5) points in program standards. The permit restrictions were in compliance including: 1st shift, 2nd shift, 3rd shift, maximum of 5 preschool children at any time, no more than two (2) infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have seven (7) children enrolled. Four (4) children were present during the visit. I observed the child during breakfast and free play indoors. You stated you have children enrolled on 1st shift, and no children are enrolled on 2nd or 3rd shift. You stated you are no longer provide transportation and do not currently have an operating transportation vehicle. You stated you want to keep transportation on your license for future use. I reminded you that all vehicles used to transport children must be monitored prior to transporting children. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. Inspections/Drills: The last monthly fire drill was completed on June 13, 2025, at 10:00am. The fire extinguisher was fully charged and located in front entryway. The last emergency drill was a shelter-in-place completed on May 12, 2025, at 4:05pm. The last outdoor inspection was completed on June 16, 2025. The Emergency Preparedness Plan on file was completed on January 7, 2025. Lead Testing: The last lead water test was completed on February 21, 2024. The lead-based paint and asbestos process was completed. Per RTI no lead-based paint and asbestos hazards have been identified, and the program is exempt from a RTI on-site visit. Files Reviewed: Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and in compliance. The Automated Background Check Management System (ABCMS) was reviewed and verified during the visit. The following violations were observed: Violation Number Comment Rule 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. One (1) current staff member was not entered into the Automated Background Check Management System (ABCMS) to notify the Division. G.S. 110-90.2 & .2703(r) Technical Assistance provided on violations cited: Automated Background Check Management System (ABCMS): I discussed with you that you must notify the Division of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. I reviewed with you the ABCMS Provider Portal Access Guide document and provided you with a copy of the document during the visit. Consultation: North Carolina Foundations for Early Learning and Development The North Carolina Foundations for Early Learning and Development resource book was provided to you during today’s visit. I discussed with that the book can be used to: improve teachers’ knowledge of child development; guide teachers’ plans for implementing curricula; Establish goals for children’s development and learning that are shared across programs and services; and inform parents and other family members on age-appropriate expectations for children’s development and learning. Reminders & Resources: * You must complete on-going health and safety trainings every five years. * For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. * 10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. *The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by July 9, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 6/25/2025 Number Present: 4 Completed Date: 6/25/2025 Age: From 3 To 10 Total Minutes: 100 Time In: 09:30 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with all applicable child care requirements for a routine unannounced visit. Your last annual compliance visit was conducted on December 10, 2024. Upon arrival you, Brenda Pagan, Owner and Operator, assisted me with the visit. The North Carolina Secretary of State website was viewed on June 24, 2025, and Ms. Brenda’s Child Care Services was not listed. If you decide to sell your business, then you must notify me, Farran Rhyne, at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form was completed and signed during today’s visit. Your signature on this form served as verification that the information provided was accurate. Your program operates with a five (5) star rated license issued on March 24, 2023, earning seven (7) points in staff education and five (5) points in program standards. The permit restrictions were in compliance including: 1st shift, 2nd shift, 3rd shift, maximum of 5 preschool children at any time, no more than two (2) infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have seven (7) children enrolled. Four (4) children were present during the visit. I observed the child during breakfast and free play indoors. You stated you have children enrolled on 1st shift, and no children are enrolled on 2nd or 3rd shift. You stated you are no longer provide transportation and do not currently have an operating transportation vehicle. You stated you want to keep transportation on your license for future use. I reminded you that all vehicles used to transport children must be monitored prior to transporting children. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. Inspections/Drills: The last monthly fire drill was completed on June 13, 2025, at 10:00am. The fire extinguisher was fully charged and located in front entryway. The last emergency drill was a shelter-in-place completed on May 12, 2025, at 4:05pm. The last outdoor inspection was completed on June 16, 2025. The Emergency Preparedness Plan on file was completed on January 7, 2025. Lead Testing: The last lead water test was completed on February 21, 2024. The lead-based paint and asbestos process was completed. Per RTI no lead-based paint and asbestos hazards have been identified, and the program is exempt from a RTI on-site visit. Files Reviewed: Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and in compliance. The Automated Background Check Management System (ABCMS) was reviewed and verified during the visit. The following violations were observed: Violation Number Comment Rule 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. One (1) current staff member was not entered into the Automated Background Check Management System (ABCMS) to notify the Division. G.S. 110-90.2 & .2703(r) Technical Assistance provided on violations cited: Automated Background Check Management System (ABCMS): I discussed with you that you must notify the Division of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. I reviewed with you the ABCMS Provider Portal Access Guide document and provided you with a copy of the document during the visit. Consultation: North Carolina Foundations for Early Learning and Development The North Carolina Foundations for Early Learning and Development resource book was provided to you during today’s visit. I discussed with that the book can be used to: improve teachers’ knowledge of child development; guide teachers’ plans for implementing curricula; Establish goals for children’s development and learning that are shared across programs and services; and inform parents and other family members on age-appropriate expectations for children’s development and learning. Reminders & Resources: * You must complete on-going health and safety trainings every five years. * For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. * 10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. *The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by July 9, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 6/25/2025 Number Present: 4 Completed Date: 6/25/2025 Age: From 3 To 10 Total Minutes: 100 Time In: 09:30 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with all applicable child care requirements for a routine unannounced visit. Your last annual compliance visit was conducted on December 10, 2024. Upon arrival you, Brenda Pagan, Owner and Operator, assisted me with the visit. The North Carolina Secretary of State website was viewed on June 24, 2025, and Ms. Brenda’s Child Care Services was not listed. If you decide to sell your business, then you must notify me, Farran Rhyne, at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form was completed and signed during today’s visit. Your signature on this form served as verification that the information provided was accurate. Your program operates with a five (5) star rated license issued on March 24, 2023, earning seven (7) points in staff education and five (5) points in program standards. The permit restrictions were in compliance including: 1st shift, 2nd shift, 3rd shift, maximum of 5 preschool children at any time, no more than two (2) infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have seven (7) children enrolled. Four (4) children were present during the visit. I observed the child during breakfast and free play indoors. You stated you have children enrolled on 1st shift, and no children are enrolled on 2nd or 3rd shift. You stated you are no longer provide transportation and do not currently have an operating transportation vehicle. You stated you want to keep transportation on your license for future use. I reminded you that all vehicles used to transport children must be monitored prior to transporting children. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. Inspections/Drills: The last monthly fire drill was completed on June 13, 2025, at 10:00am. The fire extinguisher was fully charged and located in front entryway. The last emergency drill was a shelter-in-place completed on May 12, 2025, at 4:05pm. The last outdoor inspection was completed on June 16, 2025. The Emergency Preparedness Plan on file was completed on January 7, 2025. Lead Testing: The last lead water test was completed on February 21, 2024. The lead-based paint and asbestos process was completed. Per RTI no lead-based paint and asbestos hazards have been identified, and the program is exempt from a RTI on-site visit. Files Reviewed: Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and in compliance. The Automated Background Check Management System (ABCMS) was reviewed and verified during the visit. The following violations were observed: Violation Number Comment Rule 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. One (1) current staff member was not entered into the Automated Background Check Management System (ABCMS) to notify the Division. G.S. 110-90.2 & .2703(r) Technical Assistance provided on violations cited: Automated Background Check Management System (ABCMS): I discussed with you that you must notify the Division of all new child care providers who are hired or have moved into the child care facility within five business days by entering each staff member’s information into the Automated Background Check Management System (ABCMS) Provider Portal. I reviewed with you the ABCMS Provider Portal Access Guide document and provided you with a copy of the document during the visit. Consultation: North Carolina Foundations for Early Learning and Development The North Carolina Foundations for Early Learning and Development resource book was provided to you during today’s visit. I discussed with that the book can be used to: improve teachers’ knowledge of child development; guide teachers’ plans for implementing curricula; Establish goals for children’s development and learning that are shared across programs and services; and inform parents and other family members on age-appropriate expectations for children’s development and learning. Reminders & Resources: * You must complete on-going health and safety trainings every five years. * For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. * 10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. *The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Compliance History: The program’s compliance history was eighty-six percent (86%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by July 9, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0102 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 12/10/2024 Number Present: 1 Completed Date: 12/10/2024 Age: From 2 To 2 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety requirements. Your last annual compliance visit was conducted on January 4, 2024. Upon arrival you, Brenda Pagan, assisted me with the visit. The North Carolina Secretary of State website was viewed on December 10, 2024, and Ms. Brenda’s Child Care Services` was not listed. If you decide to sell your business, then you must notify me at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form and the Verification of Required Information for Operator and Additional Caregivers form were completed and signed during today’s visit. Your signature on these forms served as verification and the information provided was accurate. Your program operates with a five (5) star rated license issued on March 24, 2023, earning seven (7) points in staff education and five (5) points in program standards. The permit restrictions were in compliance including: 1st shift, 2nd shift, 3rd shift, maximum of 5 preschool children at any time, no more than two (2) infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have seven (7) children enrolled. One (1) child was present during the visit. I observed the child during free play indoors. You stated you have children enrolled on 1st shift, and no children are enrolled on 2nd or 3rd shift. You stated you are now operating Tuesday - Friday. You stated you are no longer providing transportation. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. A checklist was used to note the requirements I monitored. Inspections/Drills: The last monthly fire drill was completed on July 1, 2024, at 11:45am. The fire extinguisher was fully charged and located in front entryway. The last emergency drill was a Shelter-in-Place completed on July 21, 2024, at 1:00pm. The last outdoor inspection was completed on December 20, 2023. An Emergency Preparedness Plan was not on file for review. Lead Testing: The last lead water test was completed on February 21, 2024. Files Reviewed: You stated no children have been enrolled since your last visit. Two (2) children’s files were reviewed. Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and in compliance. The following violation was observed: Violation Number Comment Rule 907 Written record of up-to-date pet vaccinations as required by NC law and local ordinances, including rabies vaccination for dogs and cats, was not available. The vaccinations for Buddy (canine) expired on September 30, 2024. The vaccinations for Bailey (canine) expired on December 2, 2024. .1719(b)(1) 2056 Documentation of the operator's Emergency Preparedness and Response plan was not completed and/or maintained on the template provided by the Division of Emergency Management. The Emergency Preparedness Plan was not available for review. This is a repeat violation. 10A NCAC 09 .1714(c) & .1721(e)(1) Technical Assistance: As a result of tropical storm Helene and a declared natural disaster in Western North Carolina, technical assistance is provided to assist the child care provider in achieving compliance. Program Records: We discussed the barriers to maintaining program records which include, children’s records (application for enrollment), staff records (ITS SIDS certification, and on-going training hours), monthly fire drills, emergency drills, daily sign-in and sign-out records, and outdoor inspections. I discussed with you creating a plan for coming into compliance and maintaining program records. Emergency Preparedness and Response Plan: Your program’s Emergency Preparedness and Response Plan must be available for review. I discussed with you the information to complete an EPR Help Request with DCDEE. I suggested you create a calendar reminder to alert you to time sensitive tasks. General Requirements: Written record of up-to-date pet vaccinations must be on file for review. I discussed with you using your veterinary’s online portal to text reminder alerts when your pet is coming due for vaccinations. Consultation: Lead Testing: I reviewed with you the new child care rule for lead testing that went into effect on January 1, 2024. I also discussed with you that I had checked the Clean Water for Kids website and your program has completed the lead water, lead based paint and asbestos testing. EPR Help Request You stated you are still having issues with accessing the facility’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access to the portal. I provided you with the Information to obtain access. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: •Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location Accessing the EPR Template To access the EPR Template, the trained staff must have an NCID. You may register for an NCID at the following link: https://ncid.nc.gov/ If you need help getting an NCID, please contact the NCID Help Desk at 919-754-6000 (in state) or 1-800-722-3946 (out of state). Once you get an NCID, you will access the EPR template on the NC Risk Management Portal website. Once you are on the NC Risk Management Portal website, use the ‘Getting Started’ instructions listed to the right-side of the page. Reminders & Resources: You must complete on-going health and safety trainings every five years. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. 10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. For natural learning environment resources, consider using The Green Desk that is provided by the Natural Learning Initiative. The Green Desk contains numerous resources meant to improve outdoor learning environments and promote health, natural child development, physical activity, and nature-based learning. To access this page, Go to www.naturalearning.org, hover on the link for ‘resources’, click on the link for ‘The Green Desk’. Under rule 10A NCAC 09 .1102 (g), child care administrators and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. If you are having issues accessing Recognizing and Responding to Suspicions of Child Maltreatment Training, please utilize the below information: • This training does not use your NCID username and password • For this training providers must create a separate username and password for this course. • If you need further assistance, contact info@preventchildabusenc.org or call 919-829-8009. • The link to access Recognizing and Responding to Suspicions of Child Maltreatment Training, is the following https://preventchildabusenc-lms.org/ Compliance History: The program’s compliance history was seventy-six percent (76%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by December 24, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 12/10/2024 Number Present: 1 Completed Date: 12/10/2024 Age: From 2 To 2 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety requirements. Your last annual compliance visit was conducted on January 4, 2024. Upon arrival you, Brenda Pagan, assisted me with the visit. The North Carolina Secretary of State website was viewed on December 10, 2024, and Ms. Brenda’s Child Care Services` was not listed. If you decide to sell your business, then you must notify me at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form and the Verification of Required Information for Operator and Additional Caregivers form were completed and signed during today’s visit. Your signature on these forms served as verification and the information provided was accurate. Your program operates with a five (5) star rated license issued on March 24, 2023, earning seven (7) points in staff education and five (5) points in program standards. The permit restrictions were in compliance including: 1st shift, 2nd shift, 3rd shift, maximum of 5 preschool children at any time, no more than two (2) infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have seven (7) children enrolled. One (1) child was present during the visit. I observed the child during free play indoors. You stated you have children enrolled on 1st shift, and no children are enrolled on 2nd or 3rd shift. You stated you are now operating Tuesday - Friday. You stated you are no longer providing transportation. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. A checklist was used to note the requirements I monitored. Inspections/Drills: The last monthly fire drill was completed on July 1, 2024, at 11:45am. The fire extinguisher was fully charged and located in front entryway. The last emergency drill was a Shelter-in-Place completed on July 21, 2024, at 1:00pm. The last outdoor inspection was completed on December 20, 2023. An Emergency Preparedness Plan was not on file for review. Lead Testing: The last lead water test was completed on February 21, 2024. Files Reviewed: You stated no children have been enrolled since your last visit. Two (2) children’s files were reviewed. Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and in compliance. The following violation was observed: Violation Number Comment Rule 907 Written record of up-to-date pet vaccinations as required by NC law and local ordinances, including rabies vaccination for dogs and cats, was not available. The vaccinations for Buddy (canine) expired on September 30, 2024. The vaccinations for Bailey (canine) expired on December 2, 2024. .1719(b)(1) 2056 Documentation of the operator's Emergency Preparedness and Response plan was not completed and/or maintained on the template provided by the Division of Emergency Management. The Emergency Preparedness Plan was not available for review. This is a repeat violation. 10A NCAC 09 .1714(c) & .1721(e)(1) Technical Assistance: As a result of tropical storm Helene and a declared natural disaster in Western North Carolina, technical assistance is provided to assist the child care provider in achieving compliance. Program Records: We discussed the barriers to maintaining program records which include, children’s records (application for enrollment), staff records (ITS SIDS certification, and on-going training hours), monthly fire drills, emergency drills, daily sign-in and sign-out records, and outdoor inspections. I discussed with you creating a plan for coming into compliance and maintaining program records. Emergency Preparedness and Response Plan: Your program’s Emergency Preparedness and Response Plan must be available for review. I discussed with you the information to complete an EPR Help Request with DCDEE. I suggested you create a calendar reminder to alert you to time sensitive tasks. General Requirements: Written record of up-to-date pet vaccinations must be on file for review. I discussed with you using your veterinary’s online portal to text reminder alerts when your pet is coming due for vaccinations. Consultation: Lead Testing: I reviewed with you the new child care rule for lead testing that went into effect on January 1, 2024. I also discussed with you that I had checked the Clean Water for Kids website and your program has completed the lead water, lead based paint and asbestos testing. EPR Help Request You stated you are still having issues with accessing the facility’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access to the portal. I provided you with the Information to obtain access. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: •Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location Accessing the EPR Template To access the EPR Template, the trained staff must have an NCID. You may register for an NCID at the following link: https://ncid.nc.gov/ If you need help getting an NCID, please contact the NCID Help Desk at 919-754-6000 (in state) or 1-800-722-3946 (out of state). Once you get an NCID, you will access the EPR template on the NC Risk Management Portal website. Once you are on the NC Risk Management Portal website, use the ‘Getting Started’ instructions listed to the right-side of the page. Reminders & Resources: You must complete on-going health and safety trainings every five years. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. 10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. For natural learning environment resources, consider using The Green Desk that is provided by the Natural Learning Initiative. The Green Desk contains numerous resources meant to improve outdoor learning environments and promote health, natural child development, physical activity, and nature-based learning. To access this page, Go to www.naturalearning.org, hover on the link for ‘resources’, click on the link for ‘The Green Desk’. Under rule 10A NCAC 09 .1102 (g), child care administrators and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. If you are having issues accessing Recognizing and Responding to Suspicions of Child Maltreatment Training, please utilize the below information: • This training does not use your NCID username and password • For this training providers must create a separate username and password for this course. • If you need further assistance, contact info@preventchildabusenc.org or call 919-829-8009. • The link to access Recognizing and Responding to Suspicions of Child Maltreatment Training, is the following https://preventchildabusenc-lms.org/ Compliance History: The program’s compliance history was seventy-six percent (76%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by December 24, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1714 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 12/10/2024 Number Present: 1 Completed Date: 12/10/2024 Age: From 2 To 2 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety requirements. Your last annual compliance visit was conducted on January 4, 2024. Upon arrival you, Brenda Pagan, assisted me with the visit. The North Carolina Secretary of State website was viewed on December 10, 2024, and Ms. Brenda’s Child Care Services` was not listed. If you decide to sell your business, then you must notify me at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form and the Verification of Required Information for Operator and Additional Caregivers form were completed and signed during today’s visit. Your signature on these forms served as verification and the information provided was accurate. Your program operates with a five (5) star rated license issued on March 24, 2023, earning seven (7) points in staff education and five (5) points in program standards. The permit restrictions were in compliance including: 1st shift, 2nd shift, 3rd shift, maximum of 5 preschool children at any time, no more than two (2) infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have seven (7) children enrolled. One (1) child was present during the visit. I observed the child during free play indoors. You stated you have children enrolled on 1st shift, and no children are enrolled on 2nd or 3rd shift. You stated you are now operating Tuesday - Friday. You stated you are no longer providing transportation. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. A checklist was used to note the requirements I monitored. Inspections/Drills: The last monthly fire drill was completed on July 1, 2024, at 11:45am. The fire extinguisher was fully charged and located in front entryway. The last emergency drill was a Shelter-in-Place completed on July 21, 2024, at 1:00pm. The last outdoor inspection was completed on December 20, 2023. An Emergency Preparedness Plan was not on file for review. Lead Testing: The last lead water test was completed on February 21, 2024. Files Reviewed: You stated no children have been enrolled since your last visit. Two (2) children’s files were reviewed. Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and in compliance. The following violation was observed: Violation Number Comment Rule 907 Written record of up-to-date pet vaccinations as required by NC law and local ordinances, including rabies vaccination for dogs and cats, was not available. The vaccinations for Buddy (canine) expired on September 30, 2024. The vaccinations for Bailey (canine) expired on December 2, 2024. .1719(b)(1) 2056 Documentation of the operator's Emergency Preparedness and Response plan was not completed and/or maintained on the template provided by the Division of Emergency Management. The Emergency Preparedness Plan was not available for review. This is a repeat violation. 10A NCAC 09 .1714(c) & .1721(e)(1) Technical Assistance: As a result of tropical storm Helene and a declared natural disaster in Western North Carolina, technical assistance is provided to assist the child care provider in achieving compliance. Program Records: We discussed the barriers to maintaining program records which include, children’s records (application for enrollment), staff records (ITS SIDS certification, and on-going training hours), monthly fire drills, emergency drills, daily sign-in and sign-out records, and outdoor inspections. I discussed with you creating a plan for coming into compliance and maintaining program records. Emergency Preparedness and Response Plan: Your program’s Emergency Preparedness and Response Plan must be available for review. I discussed with you the information to complete an EPR Help Request with DCDEE. I suggested you create a calendar reminder to alert you to time sensitive tasks. General Requirements: Written record of up-to-date pet vaccinations must be on file for review. I discussed with you using your veterinary’s online portal to text reminder alerts when your pet is coming due for vaccinations. Consultation: Lead Testing: I reviewed with you the new child care rule for lead testing that went into effect on January 1, 2024. I also discussed with you that I had checked the Clean Water for Kids website and your program has completed the lead water, lead based paint and asbestos testing. EPR Help Request You stated you are still having issues with accessing the facility’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access to the portal. I provided you with the Information to obtain access. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: •Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location Accessing the EPR Template To access the EPR Template, the trained staff must have an NCID. You may register for an NCID at the following link: https://ncid.nc.gov/ If you need help getting an NCID, please contact the NCID Help Desk at 919-754-6000 (in state) or 1-800-722-3946 (out of state). Once you get an NCID, you will access the EPR template on the NC Risk Management Portal website. Once you are on the NC Risk Management Portal website, use the ‘Getting Started’ instructions listed to the right-side of the page. Reminders & Resources: You must complete on-going health and safety trainings every five years. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. 10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. For natural learning environment resources, consider using The Green Desk that is provided by the Natural Learning Initiative. The Green Desk contains numerous resources meant to improve outdoor learning environments and promote health, natural child development, physical activity, and nature-based learning. To access this page, Go to www.naturalearning.org, hover on the link for ‘resources’, click on the link for ‘The Green Desk’. Under rule 10A NCAC 09 .1102 (g), child care administrators and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. If you are having issues accessing Recognizing and Responding to Suspicions of Child Maltreatment Training, please utilize the below information: • This training does not use your NCID username and password • For this training providers must create a separate username and password for this course. • If you need further assistance, contact info@preventchildabusenc.org or call 919-829-8009. • The link to access Recognizing and Responding to Suspicions of Child Maltreatment Training, is the following https://preventchildabusenc-lms.org/ Compliance History: The program’s compliance history was seventy-six percent (76%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by December 24, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 12/10/2024 Number Present: 1 Completed Date: 12/10/2024 Age: From 2 To 2 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety requirements. Your last annual compliance visit was conducted on January 4, 2024. Upon arrival you, Brenda Pagan, assisted me with the visit. The North Carolina Secretary of State website was viewed on December 10, 2024, and Ms. Brenda’s Child Care Services` was not listed. If you decide to sell your business, then you must notify me at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form and the Verification of Required Information for Operator and Additional Caregivers form were completed and signed during today’s visit. Your signature on these forms served as verification and the information provided was accurate. Your program operates with a five (5) star rated license issued on March 24, 2023, earning seven (7) points in staff education and five (5) points in program standards. The permit restrictions were in compliance including: 1st shift, 2nd shift, 3rd shift, maximum of 5 preschool children at any time, no more than two (2) infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have seven (7) children enrolled. One (1) child was present during the visit. I observed the child during free play indoors. You stated you have children enrolled on 1st shift, and no children are enrolled on 2nd or 3rd shift. You stated you are now operating Tuesday - Friday. You stated you are no longer providing transportation. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. A checklist was used to note the requirements I monitored. Inspections/Drills: The last monthly fire drill was completed on July 1, 2024, at 11:45am. The fire extinguisher was fully charged and located in front entryway. The last emergency drill was a Shelter-in-Place completed on July 21, 2024, at 1:00pm. The last outdoor inspection was completed on December 20, 2023. An Emergency Preparedness Plan was not on file for review. Lead Testing: The last lead water test was completed on February 21, 2024. Files Reviewed: You stated no children have been enrolled since your last visit. Two (2) children’s files were reviewed. Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and in compliance. The following violation was observed: Violation Number Comment Rule 907 Written record of up-to-date pet vaccinations as required by NC law and local ordinances, including rabies vaccination for dogs and cats, was not available. The vaccinations for Buddy (canine) expired on September 30, 2024. The vaccinations for Bailey (canine) expired on December 2, 2024. .1719(b)(1) 2056 Documentation of the operator's Emergency Preparedness and Response plan was not completed and/or maintained on the template provided by the Division of Emergency Management. The Emergency Preparedness Plan was not available for review. This is a repeat violation. 10A NCAC 09 .1714(c) & .1721(e)(1) Technical Assistance: As a result of tropical storm Helene and a declared natural disaster in Western North Carolina, technical assistance is provided to assist the child care provider in achieving compliance. Program Records: We discussed the barriers to maintaining program records which include, children’s records (application for enrollment), staff records (ITS SIDS certification, and on-going training hours), monthly fire drills, emergency drills, daily sign-in and sign-out records, and outdoor inspections. I discussed with you creating a plan for coming into compliance and maintaining program records. Emergency Preparedness and Response Plan: Your program’s Emergency Preparedness and Response Plan must be available for review. I discussed with you the information to complete an EPR Help Request with DCDEE. I suggested you create a calendar reminder to alert you to time sensitive tasks. General Requirements: Written record of up-to-date pet vaccinations must be on file for review. I discussed with you using your veterinary’s online portal to text reminder alerts when your pet is coming due for vaccinations. Consultation: Lead Testing: I reviewed with you the new child care rule for lead testing that went into effect on January 1, 2024. I also discussed with you that I had checked the Clean Water for Kids website and your program has completed the lead water, lead based paint and asbestos testing. EPR Help Request You stated you are still having issues with accessing the facility’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access to the portal. I provided you with the Information to obtain access. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: •Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location Accessing the EPR Template To access the EPR Template, the trained staff must have an NCID. You may register for an NCID at the following link: https://ncid.nc.gov/ If you need help getting an NCID, please contact the NCID Help Desk at 919-754-6000 (in state) or 1-800-722-3946 (out of state). Once you get an NCID, you will access the EPR template on the NC Risk Management Portal website. Once you are on the NC Risk Management Portal website, use the ‘Getting Started’ instructions listed to the right-side of the page. Reminders & Resources: You must complete on-going health and safety trainings every five years. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. 10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. For natural learning environment resources, consider using The Green Desk that is provided by the Natural Learning Initiative. The Green Desk contains numerous resources meant to improve outdoor learning environments and promote health, natural child development, physical activity, and nature-based learning. To access this page, Go to www.naturalearning.org, hover on the link for ‘resources’, click on the link for ‘The Green Desk’. Under rule 10A NCAC 09 .1102 (g), child care administrators and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. If you are having issues accessing Recognizing and Responding to Suspicions of Child Maltreatment Training, please utilize the below information: • This training does not use your NCID username and password • For this training providers must create a separate username and password for this course. • If you need further assistance, contact info@preventchildabusenc.org or call 919-829-8009. • The link to access Recognizing and Responding to Suspicions of Child Maltreatment Training, is the following https://preventchildabusenc-lms.org/ Compliance History: The program’s compliance history was seventy-six percent (76%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by December 24, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: FARRAN RHYNE Operation Type: Family CC Home Case Number: Visit Date: 12/10/2024 Number Present: 1 Completed Date: 12/10/2024 Age: From 2 To 2 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety requirements. Your last annual compliance visit was conducted on January 4, 2024. Upon arrival you, Brenda Pagan, assisted me with the visit. The North Carolina Secretary of State website was viewed on December 10, 2024, and Ms. Brenda’s Child Care Services` was not listed. If you decide to sell your business, then you must notify me at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. The FCCH and Centers Located in a Residence Operator’s Statements of Responsibility form and the Verification of Required Information for Operator and Additional Caregivers form were completed and signed during today’s visit. Your signature on these forms served as verification and the information provided was accurate. Your program operates with a five (5) star rated license issued on March 24, 2023, earning seven (7) points in staff education and five (5) points in program standards. The permit restrictions were in compliance including: 1st shift, 2nd shift, 3rd shift, maximum of 5 preschool children at any time, no more than two (2) infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have seven (7) children enrolled. One (1) child was present during the visit. I observed the child during free play indoors. You stated you have children enrolled on 1st shift, and no children are enrolled on 2nd or 3rd shift. You stated you are now operating Tuesday - Friday. You stated you are no longer providing transportation. A walk-through was completed. All indoor and outdoor spaces used by children in care were monitored. A checklist was used to note the requirements I monitored. Inspections/Drills: The last monthly fire drill was completed on July 1, 2024, at 11:45am. The fire extinguisher was fully charged and located in front entryway. The last emergency drill was a Shelter-in-Place completed on July 21, 2024, at 1:00pm. The last outdoor inspection was completed on December 20, 2023. An Emergency Preparedness Plan was not on file for review. Lead Testing: The last lead water test was completed on February 21, 2024. Files Reviewed: You stated no children have been enrolled since your last visit. Two (2) children’s files were reviewed. Your file was reviewed. Your Criminal Background Check Qualifying letter was reviewed and in compliance. The following violation was observed: Violation Number Comment Rule 907 Written record of up-to-date pet vaccinations as required by NC law and local ordinances, including rabies vaccination for dogs and cats, was not available. The vaccinations for Buddy (canine) expired on September 30, 2024. The vaccinations for Bailey (canine) expired on December 2, 2024. .1719(b)(1) 2056 Documentation of the operator's Emergency Preparedness and Response plan was not completed and/or maintained on the template provided by the Division of Emergency Management. The Emergency Preparedness Plan was not available for review. This is a repeat violation. 10A NCAC 09 .1714(c) & .1721(e)(1) Technical Assistance: As a result of tropical storm Helene and a declared natural disaster in Western North Carolina, technical assistance is provided to assist the child care provider in achieving compliance. Program Records: We discussed the barriers to maintaining program records which include, children’s records (application for enrollment), staff records (ITS SIDS certification, and on-going training hours), monthly fire drills, emergency drills, daily sign-in and sign-out records, and outdoor inspections. I discussed with you creating a plan for coming into compliance and maintaining program records. Emergency Preparedness and Response Plan: Your program’s Emergency Preparedness and Response Plan must be available for review. I discussed with you the information to complete an EPR Help Request with DCDEE. I suggested you create a calendar reminder to alert you to time sensitive tasks. General Requirements: Written record of up-to-date pet vaccinations must be on file for review. I discussed with you using your veterinary’s online portal to text reminder alerts when your pet is coming due for vaccinations. Consultation: Lead Testing: I reviewed with you the new child care rule for lead testing that went into effect on January 1, 2024. I also discussed with you that I had checked the Clean Water for Kids website and your program has completed the lead water, lead based paint and asbestos testing. EPR Help Request You stated you are still having issues with accessing the facility’s Emergency Preparedness and Response Plan from the Emergency Management Portal. You requested information on receiving help with your EPR Plan and access to the portal. I provided you with the Information to obtain access. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: •Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location Accessing the EPR Template To access the EPR Template, the trained staff must have an NCID. You may register for an NCID at the following link: https://ncid.nc.gov/ If you need help getting an NCID, please contact the NCID Help Desk at 919-754-6000 (in state) or 1-800-722-3946 (out of state). Once you get an NCID, you will access the EPR template on the NC Risk Management Portal website. Once you are on the NC Risk Management Portal website, use the ‘Getting Started’ instructions listed to the right-side of the page. Reminders & Resources: You must complete on-going health and safety trainings every five years. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. 10A NCAC 09 .2703 (q) Any individual over the age of 15 who resides, as defined in 10A NCAC 09 .0102(40), in a child care facility on either a temporary or permanent basis shall comply with the requirements of Paragraph (a) of this Rule within 5 days of either moving into the facility or within 5 days after their 16th birthday. For natural learning environment resources, consider using The Green Desk that is provided by the Natural Learning Initiative. The Green Desk contains numerous resources meant to improve outdoor learning environments and promote health, natural child development, physical activity, and nature-based learning. To access this page, Go to www.naturalearning.org, hover on the link for ‘resources’, click on the link for ‘The Green Desk’. Under rule 10A NCAC 09 .1102 (g), child care administrators and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. If you are having issues accessing Recognizing and Responding to Suspicions of Child Maltreatment Training, please utilize the below information: • This training does not use your NCID username and password • For this training providers must create a separate username and password for this course. • If you need further assistance, contact info@preventchildabusenc.org or call 919-829-8009. • The link to access Recognizing and Responding to Suspicions of Child Maltreatment Training, is the following https://preventchildabusenc-lms.org/ Compliance History: The program’s compliance history was seventy-six percent (76%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by December 24, 2024. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at farran.m.rhyne@dhhs.nc.gov Farran M. Rhyne PO Box 92 Maiden, NC 28650 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1714 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: JENNIFER H ROBERTS Operation Type: Family CC Home Case Number: Visit Date: 1/4/2024 Number Present: 3 Completed Date: 1/4/2024 Age: From 2 To 8 Total Minutes: 208 Time In: 09:50 AM Time Out: 01:18 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Your last annual compliance visit was conducted on January 27, 2023. You, Brenda Pagan, owner, operator, assisted me today. Farran Rhyne, Child Care Consultant, accompanied me on the visit. NC Secretary of State: The North Carolina Secretary of State’s website was reviewed during the visit, and Ms. Brenda’s Child Care Services was not listed. If you decide to sell your business, then you must notify me, your consultant, at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. Your program currently operates with a five-star license issued on March 24, 2023. The restrictions listed on your license include daytime and overnight, maximum of 5 preschool children at any time, no more than 2 infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have eight (8) children enrolled and three (3) children were present when I arrived. I observed the children during nap/rest and indoor free play. Eight (8) children’s files were reviewed. A walkthrough of the spaces used by children in care was conducted. The outdoor area was monitored. A checklist was used to note the requirements I monitored today. The following violations were observed during the visit. Violation Number Comment Rule 702 Potentially hazardous items, including but not limited to, power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children were not stored in locked areas, removed from the premises, or otherwise inaccessible to children. On the outdoor learning environment, one propane tank was attached to the gas grill. One electric powered leaf blower was stored on the ground next to the riding toys used by children enrolled. .1719 (a) (1) 705 All medicines, including refrigerated and unrefrigerated, were not kept in locked storage. One tube of Neosporin was stored on the television stand located in the dining room area of the child care space, and used by children in care. .1719(a)(5) 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. In the room the operator referred to as the "classroom," one bottle of Pine Sol, one bottle of Windex, and two aerosol cans of Disinfectant spray were stored on a small white cabinet at the back of the space, near the door that exits to the rear of the family child care home. The hazardous chemicals were accessible to children in care. On the outdoor learning environment, one gallon jug of antifreeze, and one gallon jug of high mileage motor oil, was located on the porch and accessible to children in care. One aerosol can of Krylon Spray Paint was located on the ground and near the gas grill. .1719 (a)(7) 905 Record of monthly fire drills, giving the date, time of day and length of time to evacuate, and operator's signature, were not available. The fire drill log for August 2023, did not list the date, time of day, length of time to evacuate or the operator's signature. .1721 (e )(2) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. One child with an enrollment of June 28, 2022, did not have a health assessment on file. One child with an enrollment date of June 6, 2023, did not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One child with an enrollment date of June 28, 2022, had an immunization record on file dated January 6, 2023. One child with an enrollment date of February 1, 2022, had an immunization record on file dated March 21, 2022. One child with an enrollment date of June 6, 2023, did not have an immunization record on file. GS 110-91(1); .1721(a)(2) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. On January 4, 2024, the arrival time for three children in attendance was not maintained. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. The operator did not have an activity plan completed that listed developmentally appropriate activities for the ages of children in care. G.S.110-91(12) & .1718(a)(6) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. One child with an enrollment date of June 6, 2023, did not have a signed statement on file that the parent had received the Summary of the NC Child Care Law. GS 110-102 2032 The signed statement regarding receipt of the shaken baby syndrome and abusive head trauma policy did not contain the required information. One child with an enrollment date of June 6, 2023, did not have a signed statement on file regarding receipt of the shaken baby syndrome and abusive head trauma policy. .1726(b)(1-6) 2056 Documentation of the operator's Emergency Preparedness and Response plan was not completed and/or maintained on the template provided by the Division of Emergency Management. The Emergency Preparedness and Response plan was not available for review. 10A NCAC 09 .1714(c) & .1721(e)(1) Technical assistance was provided on the following. Item #921 Children that are in attendance must be signed in and out daily. I suggested that you use the arrival and departure forms on DCDEE’s website and have parents record the time the child arrives and departs daily. We discussed the importance of maintaining accurate attendance records in case of an emergency, you know who is in attendance. Item #929 Activity plans must be completed and include developmentally appropriate activities for the ages of children enrolled and available for review. You corrected this violation by completing an activity plan during the visit and having it available for parents to view and you to follow. Item #905 Fire drills must be completed monthly and recorded on the fire drill log. The date, time and length of time to evacuate must be recorded on the log. I suggested that you write down the fire drill at the time you conduct a fire drill. Item #1704 The NC Summary of Child Care Law must be signed by the parent and on file for review. I suggested that you review all children’s files at the time the child enrolls to ensure all documents are signed, dated and on file for review. Item #702 The gas grill outside had the propane tank attached and ready for use. I suggested that you remove the propane tank from the gas grill while the children are in care. Electric power tools must be kept in locked storage. The leaf blower and extension need to be removed from the outdoor learning environment. Item #705 All medicines must be kept in locked storage. Neosporin is considered a medication and it must be kept in locked storage and not stored on the television stand and accessible to children in care. Item #2056 The Emergency Preparedness and Response Plan must be available for review. I suggested you log on to the portal and update the plan and print it out and place it on file for review. Contact the trainer that you received training from if you have any questions. Item #706 Pine Sol, Windex, and aerosol cans of paint, disinfectant, antifreeze, and engine oil must be kept in locked storage. I suggested that you conduct daily safety checks to ensure proper storage of all potentially hazardous items including items that are in aerosol cans. Item #2032 The shaken baby policy must be signed and dated by the parent and kept on file for review for all children under five years of age at the time of enrollment. Item #911 Immunizations must be on file within thirty days of the child’s enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Item #910 Children’s health assessments must be on file within thirty days of enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Reminders and consultation were provided on the following: • I reminded you that items stored in plastic material must be kept inaccessible to children under three (3) years of age. I suggested that you either remove the diapers from the plastic bag or store diapers at least five (5) feet from the floor surface. Ziploc baggies, plastic “Walmart” bags that you reuse, plastic wrappers for cups and plates, must be stored at least five feet from the floor surface or kept inaccessible to children under three years of age. • I suggested that you complete the lead test for water that was offered. Let me know if I need to send you the news blast that was emailed. • When screen time is permitted, children under three years of age must be offered an alternate activity. Screen time activities need to be included in your activity plan and they need to be intentional. • We discussed the rated license and you are in cohort 1. This means your preparation year will end June 30, 2024. A rated license will be completed between July 1, 2024, and no later than June 30, 2025. Please begin conducting your three-month self-study and write down your plan monthly. For example, you may need to purchase blocks for the younger children enrolled. Month 1, you could identify that you need more blocks. Month 2, you purchase more blocks. Month 3, you identify how the children have responded with you adding more blocks. Please let me know if you have any questions. • You must complete a Professional Development Plan annually and place it on file for review. • If you plan to have the environment rating scale conducted, please let me know. Currently, you stated you did not wish to have an assessment conducted. If you choose not to have an assessment conducted (i.e. FCCERS), and you only want your education evaluated, this will impact your star-rating and you could decrease from five stars to three or four stars based on your education. I will contact you and set up a rated license visit in the near future to discuss your options. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by January 18, 2024. Please include in that letter each violation number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at Jennifer.roberts@dhhs.nc.gov: Jennifer Roberts PO Box 426 Sherrills Ford, NC 28673 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your corrective action plan letter that corrections have been made when they have not, it will be considered falsification of information. SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES 10A NCAC 09 .2201 ADMINISTRATIVE actions GENERAL PROVISIONS Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. Due to connectivity issues, a handwritten visit summary was prepared today and the computer-generated visit summary will be emailed to you per your request. Thank you for your time and assistance today. You can reach me at 828-782-0945, jennifer.roberts@dhhs.nc.gov or at PO Box 426, Sherrills Ford, NC 28673 or my supervisor, Tammy McGalliard at Tammy.mcgalliard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2201 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: JENNIFER H ROBERTS Operation Type: Family CC Home Case Number: Visit Date: 1/4/2024 Number Present: 3 Completed Date: 1/4/2024 Age: From 2 To 8 Total Minutes: 208 Time In: 09:50 AM Time Out: 01:18 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Your last annual compliance visit was conducted on January 27, 2023. You, Brenda Pagan, owner, operator, assisted me today. Farran Rhyne, Child Care Consultant, accompanied me on the visit. NC Secretary of State: The North Carolina Secretary of State’s website was reviewed during the visit, and Ms. Brenda’s Child Care Services was not listed. If you decide to sell your business, then you must notify me, your consultant, at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. Your program currently operates with a five-star license issued on March 24, 2023. The restrictions listed on your license include daytime and overnight, maximum of 5 preschool children at any time, no more than 2 infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have eight (8) children enrolled and three (3) children were present when I arrived. I observed the children during nap/rest and indoor free play. Eight (8) children’s files were reviewed. A walkthrough of the spaces used by children in care was conducted. The outdoor area was monitored. A checklist was used to note the requirements I monitored today. The following violations were observed during the visit. Violation Number Comment Rule 702 Potentially hazardous items, including but not limited to, power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children were not stored in locked areas, removed from the premises, or otherwise inaccessible to children. On the outdoor learning environment, one propane tank was attached to the gas grill. One electric powered leaf blower was stored on the ground next to the riding toys used by children enrolled. .1719 (a) (1) 705 All medicines, including refrigerated and unrefrigerated, were not kept in locked storage. One tube of Neosporin was stored on the television stand located in the dining room area of the child care space, and used by children in care. .1719(a)(5) 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. In the room the operator referred to as the "classroom," one bottle of Pine Sol, one bottle of Windex, and two aerosol cans of Disinfectant spray were stored on a small white cabinet at the back of the space, near the door that exits to the rear of the family child care home. The hazardous chemicals were accessible to children in care. On the outdoor learning environment, one gallon jug of antifreeze, and one gallon jug of high mileage motor oil, was located on the porch and accessible to children in care. One aerosol can of Krylon Spray Paint was located on the ground and near the gas grill. .1719 (a)(7) 905 Record of monthly fire drills, giving the date, time of day and length of time to evacuate, and operator's signature, were not available. The fire drill log for August 2023, did not list the date, time of day, length of time to evacuate or the operator's signature. .1721 (e )(2) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. One child with an enrollment of June 28, 2022, did not have a health assessment on file. One child with an enrollment date of June 6, 2023, did not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One child with an enrollment date of June 28, 2022, had an immunization record on file dated January 6, 2023. One child with an enrollment date of February 1, 2022, had an immunization record on file dated March 21, 2022. One child with an enrollment date of June 6, 2023, did not have an immunization record on file. GS 110-91(1); .1721(a)(2) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. On January 4, 2024, the arrival time for three children in attendance was not maintained. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. The operator did not have an activity plan completed that listed developmentally appropriate activities for the ages of children in care. G.S.110-91(12) & .1718(a)(6) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. One child with an enrollment date of June 6, 2023, did not have a signed statement on file that the parent had received the Summary of the NC Child Care Law. GS 110-102 2032 The signed statement regarding receipt of the shaken baby syndrome and abusive head trauma policy did not contain the required information. One child with an enrollment date of June 6, 2023, did not have a signed statement on file regarding receipt of the shaken baby syndrome and abusive head trauma policy. .1726(b)(1-6) 2056 Documentation of the operator's Emergency Preparedness and Response plan was not completed and/or maintained on the template provided by the Division of Emergency Management. The Emergency Preparedness and Response plan was not available for review. 10A NCAC 09 .1714(c) & .1721(e)(1) Technical assistance was provided on the following. Item #921 Children that are in attendance must be signed in and out daily. I suggested that you use the arrival and departure forms on DCDEE’s website and have parents record the time the child arrives and departs daily. We discussed the importance of maintaining accurate attendance records in case of an emergency, you know who is in attendance. Item #929 Activity plans must be completed and include developmentally appropriate activities for the ages of children enrolled and available for review. You corrected this violation by completing an activity plan during the visit and having it available for parents to view and you to follow. Item #905 Fire drills must be completed monthly and recorded on the fire drill log. The date, time and length of time to evacuate must be recorded on the log. I suggested that you write down the fire drill at the time you conduct a fire drill. Item #1704 The NC Summary of Child Care Law must be signed by the parent and on file for review. I suggested that you review all children’s files at the time the child enrolls to ensure all documents are signed, dated and on file for review. Item #702 The gas grill outside had the propane tank attached and ready for use. I suggested that you remove the propane tank from the gas grill while the children are in care. Electric power tools must be kept in locked storage. The leaf blower and extension need to be removed from the outdoor learning environment. Item #705 All medicines must be kept in locked storage. Neosporin is considered a medication and it must be kept in locked storage and not stored on the television stand and accessible to children in care. Item #2056 The Emergency Preparedness and Response Plan must be available for review. I suggested you log on to the portal and update the plan and print it out and place it on file for review. Contact the trainer that you received training from if you have any questions. Item #706 Pine Sol, Windex, and aerosol cans of paint, disinfectant, antifreeze, and engine oil must be kept in locked storage. I suggested that you conduct daily safety checks to ensure proper storage of all potentially hazardous items including items that are in aerosol cans. Item #2032 The shaken baby policy must be signed and dated by the parent and kept on file for review for all children under five years of age at the time of enrollment. Item #911 Immunizations must be on file within thirty days of the child’s enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Item #910 Children’s health assessments must be on file within thirty days of enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Reminders and consultation were provided on the following: • I reminded you that items stored in plastic material must be kept inaccessible to children under three (3) years of age. I suggested that you either remove the diapers from the plastic bag or store diapers at least five (5) feet from the floor surface. Ziploc baggies, plastic “Walmart” bags that you reuse, plastic wrappers for cups and plates, must be stored at least five feet from the floor surface or kept inaccessible to children under three years of age. • I suggested that you complete the lead test for water that was offered. Let me know if I need to send you the news blast that was emailed. • When screen time is permitted, children under three years of age must be offered an alternate activity. Screen time activities need to be included in your activity plan and they need to be intentional. • We discussed the rated license and you are in cohort 1. This means your preparation year will end June 30, 2024. A rated license will be completed between July 1, 2024, and no later than June 30, 2025. Please begin conducting your three-month self-study and write down your plan monthly. For example, you may need to purchase blocks for the younger children enrolled. Month 1, you could identify that you need more blocks. Month 2, you purchase more blocks. Month 3, you identify how the children have responded with you adding more blocks. Please let me know if you have any questions. • You must complete a Professional Development Plan annually and place it on file for review. • If you plan to have the environment rating scale conducted, please let me know. Currently, you stated you did not wish to have an assessment conducted. If you choose not to have an assessment conducted (i.e. FCCERS), and you only want your education evaluated, this will impact your star-rating and you could decrease from five stars to three or four stars based on your education. I will contact you and set up a rated license visit in the near future to discuss your options. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by January 18, 2024. Please include in that letter each violation number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at Jennifer.roberts@dhhs.nc.gov: Jennifer Roberts PO Box 426 Sherrills Ford, NC 28673 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your corrective action plan letter that corrections have been made when they have not, it will be considered falsification of information. SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES 10A NCAC 09 .2201 ADMINISTRATIVE actions GENERAL PROVISIONS Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. Due to connectivity issues, a handwritten visit summary was prepared today and the computer-generated visit summary will be emailed to you per your request. Thank you for your time and assistance today. You can reach me at 828-782-0945, jennifer.roberts@dhhs.nc.gov or at PO Box 426, Sherrills Ford, NC 28673 or my supervisor, Tammy McGalliard at Tammy.mcgalliard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.1721 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: JENNIFER H ROBERTS Operation Type: Family CC Home Case Number: Visit Date: 1/4/2024 Number Present: 3 Completed Date: 1/4/2024 Age: From 2 To 8 Total Minutes: 208 Time In: 09:50 AM Time Out: 01:18 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Your last annual compliance visit was conducted on January 27, 2023. You, Brenda Pagan, owner, operator, assisted me today. Farran Rhyne, Child Care Consultant, accompanied me on the visit. NC Secretary of State: The North Carolina Secretary of State’s website was reviewed during the visit, and Ms. Brenda’s Child Care Services was not listed. If you decide to sell your business, then you must notify me, your consultant, at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. Your program currently operates with a five-star license issued on March 24, 2023. The restrictions listed on your license include daytime and overnight, maximum of 5 preschool children at any time, no more than 2 infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have eight (8) children enrolled and three (3) children were present when I arrived. I observed the children during nap/rest and indoor free play. Eight (8) children’s files were reviewed. A walkthrough of the spaces used by children in care was conducted. The outdoor area was monitored. A checklist was used to note the requirements I monitored today. The following violations were observed during the visit. Violation Number Comment Rule 702 Potentially hazardous items, including but not limited to, power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children were not stored in locked areas, removed from the premises, or otherwise inaccessible to children. On the outdoor learning environment, one propane tank was attached to the gas grill. One electric powered leaf blower was stored on the ground next to the riding toys used by children enrolled. .1719 (a) (1) 705 All medicines, including refrigerated and unrefrigerated, were not kept in locked storage. One tube of Neosporin was stored on the television stand located in the dining room area of the child care space, and used by children in care. .1719(a)(5) 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. In the room the operator referred to as the "classroom," one bottle of Pine Sol, one bottle of Windex, and two aerosol cans of Disinfectant spray were stored on a small white cabinet at the back of the space, near the door that exits to the rear of the family child care home. The hazardous chemicals were accessible to children in care. On the outdoor learning environment, one gallon jug of antifreeze, and one gallon jug of high mileage motor oil, was located on the porch and accessible to children in care. One aerosol can of Krylon Spray Paint was located on the ground and near the gas grill. .1719 (a)(7) 905 Record of monthly fire drills, giving the date, time of day and length of time to evacuate, and operator's signature, were not available. The fire drill log for August 2023, did not list the date, time of day, length of time to evacuate or the operator's signature. .1721 (e )(2) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. One child with an enrollment of June 28, 2022, did not have a health assessment on file. One child with an enrollment date of June 6, 2023, did not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One child with an enrollment date of June 28, 2022, had an immunization record on file dated January 6, 2023. One child with an enrollment date of February 1, 2022, had an immunization record on file dated March 21, 2022. One child with an enrollment date of June 6, 2023, did not have an immunization record on file. GS 110-91(1); .1721(a)(2) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. On January 4, 2024, the arrival time for three children in attendance was not maintained. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. The operator did not have an activity plan completed that listed developmentally appropriate activities for the ages of children in care. G.S.110-91(12) & .1718(a)(6) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. One child with an enrollment date of June 6, 2023, did not have a signed statement on file that the parent had received the Summary of the NC Child Care Law. GS 110-102 2032 The signed statement regarding receipt of the shaken baby syndrome and abusive head trauma policy did not contain the required information. One child with an enrollment date of June 6, 2023, did not have a signed statement on file regarding receipt of the shaken baby syndrome and abusive head trauma policy. .1726(b)(1-6) 2056 Documentation of the operator's Emergency Preparedness and Response plan was not completed and/or maintained on the template provided by the Division of Emergency Management. The Emergency Preparedness and Response plan was not available for review. 10A NCAC 09 .1714(c) & .1721(e)(1) Technical assistance was provided on the following. Item #921 Children that are in attendance must be signed in and out daily. I suggested that you use the arrival and departure forms on DCDEE’s website and have parents record the time the child arrives and departs daily. We discussed the importance of maintaining accurate attendance records in case of an emergency, you know who is in attendance. Item #929 Activity plans must be completed and include developmentally appropriate activities for the ages of children enrolled and available for review. You corrected this violation by completing an activity plan during the visit and having it available for parents to view and you to follow. Item #905 Fire drills must be completed monthly and recorded on the fire drill log. The date, time and length of time to evacuate must be recorded on the log. I suggested that you write down the fire drill at the time you conduct a fire drill. Item #1704 The NC Summary of Child Care Law must be signed by the parent and on file for review. I suggested that you review all children’s files at the time the child enrolls to ensure all documents are signed, dated and on file for review. Item #702 The gas grill outside had the propane tank attached and ready for use. I suggested that you remove the propane tank from the gas grill while the children are in care. Electric power tools must be kept in locked storage. The leaf blower and extension need to be removed from the outdoor learning environment. Item #705 All medicines must be kept in locked storage. Neosporin is considered a medication and it must be kept in locked storage and not stored on the television stand and accessible to children in care. Item #2056 The Emergency Preparedness and Response Plan must be available for review. I suggested you log on to the portal and update the plan and print it out and place it on file for review. Contact the trainer that you received training from if you have any questions. Item #706 Pine Sol, Windex, and aerosol cans of paint, disinfectant, antifreeze, and engine oil must be kept in locked storage. I suggested that you conduct daily safety checks to ensure proper storage of all potentially hazardous items including items that are in aerosol cans. Item #2032 The shaken baby policy must be signed and dated by the parent and kept on file for review for all children under five years of age at the time of enrollment. Item #911 Immunizations must be on file within thirty days of the child’s enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Item #910 Children’s health assessments must be on file within thirty days of enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Reminders and consultation were provided on the following: • I reminded you that items stored in plastic material must be kept inaccessible to children under three (3) years of age. I suggested that you either remove the diapers from the plastic bag or store diapers at least five (5) feet from the floor surface. Ziploc baggies, plastic “Walmart” bags that you reuse, plastic wrappers for cups and plates, must be stored at least five feet from the floor surface or kept inaccessible to children under three years of age. • I suggested that you complete the lead test for water that was offered. Let me know if I need to send you the news blast that was emailed. • When screen time is permitted, children under three years of age must be offered an alternate activity. Screen time activities need to be included in your activity plan and they need to be intentional. • We discussed the rated license and you are in cohort 1. This means your preparation year will end June 30, 2024. A rated license will be completed between July 1, 2024, and no later than June 30, 2025. Please begin conducting your three-month self-study and write down your plan monthly. For example, you may need to purchase blocks for the younger children enrolled. Month 1, you could identify that you need more blocks. Month 2, you purchase more blocks. Month 3, you identify how the children have responded with you adding more blocks. Please let me know if you have any questions. • You must complete a Professional Development Plan annually and place it on file for review. • If you plan to have the environment rating scale conducted, please let me know. Currently, you stated you did not wish to have an assessment conducted. If you choose not to have an assessment conducted (i.e. FCCERS), and you only want your education evaluated, this will impact your star-rating and you could decrease from five stars to three or four stars based on your education. I will contact you and set up a rated license visit in the near future to discuss your options. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by January 18, 2024. Please include in that letter each violation number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at Jennifer.roberts@dhhs.nc.gov: Jennifer Roberts PO Box 426 Sherrills Ford, NC 28673 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your corrective action plan letter that corrections have been made when they have not, it will be considered falsification of information. SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES 10A NCAC 09 .2201 ADMINISTRATIVE actions GENERAL PROVISIONS Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. Due to connectivity issues, a handwritten visit summary was prepared today and the computer-generated visit summary will be emailed to you per your request. Thank you for your time and assistance today. You can reach me at 828-782-0945, jennifer.roberts@dhhs.nc.gov or at PO Box 426, Sherrills Ford, NC 28673 or my supervisor, Tammy McGalliard at Tammy.mcgalliard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S.110-91 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: JENNIFER H ROBERTS Operation Type: Family CC Home Case Number: Visit Date: 1/4/2024 Number Present: 3 Completed Date: 1/4/2024 Age: From 2 To 8 Total Minutes: 208 Time In: 09:50 AM Time Out: 01:18 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Your last annual compliance visit was conducted on January 27, 2023. You, Brenda Pagan, owner, operator, assisted me today. Farran Rhyne, Child Care Consultant, accompanied me on the visit. NC Secretary of State: The North Carolina Secretary of State’s website was reviewed during the visit, and Ms. Brenda’s Child Care Services was not listed. If you decide to sell your business, then you must notify me, your consultant, at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. Your program currently operates with a five-star license issued on March 24, 2023. The restrictions listed on your license include daytime and overnight, maximum of 5 preschool children at any time, no more than 2 infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have eight (8) children enrolled and three (3) children were present when I arrived. I observed the children during nap/rest and indoor free play. Eight (8) children’s files were reviewed. A walkthrough of the spaces used by children in care was conducted. The outdoor area was monitored. A checklist was used to note the requirements I monitored today. The following violations were observed during the visit. Violation Number Comment Rule 702 Potentially hazardous items, including but not limited to, power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children were not stored in locked areas, removed from the premises, or otherwise inaccessible to children. On the outdoor learning environment, one propane tank was attached to the gas grill. One electric powered leaf blower was stored on the ground next to the riding toys used by children enrolled. .1719 (a) (1) 705 All medicines, including refrigerated and unrefrigerated, were not kept in locked storage. One tube of Neosporin was stored on the television stand located in the dining room area of the child care space, and used by children in care. .1719(a)(5) 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. In the room the operator referred to as the "classroom," one bottle of Pine Sol, one bottle of Windex, and two aerosol cans of Disinfectant spray were stored on a small white cabinet at the back of the space, near the door that exits to the rear of the family child care home. The hazardous chemicals were accessible to children in care. On the outdoor learning environment, one gallon jug of antifreeze, and one gallon jug of high mileage motor oil, was located on the porch and accessible to children in care. One aerosol can of Krylon Spray Paint was located on the ground and near the gas grill. .1719 (a)(7) 905 Record of monthly fire drills, giving the date, time of day and length of time to evacuate, and operator's signature, were not available. The fire drill log for August 2023, did not list the date, time of day, length of time to evacuate or the operator's signature. .1721 (e )(2) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. One child with an enrollment of June 28, 2022, did not have a health assessment on file. One child with an enrollment date of June 6, 2023, did not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One child with an enrollment date of June 28, 2022, had an immunization record on file dated January 6, 2023. One child with an enrollment date of February 1, 2022, had an immunization record on file dated March 21, 2022. One child with an enrollment date of June 6, 2023, did not have an immunization record on file. GS 110-91(1); .1721(a)(2) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. On January 4, 2024, the arrival time for three children in attendance was not maintained. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. The operator did not have an activity plan completed that listed developmentally appropriate activities for the ages of children in care. G.S.110-91(12) & .1718(a)(6) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. One child with an enrollment date of June 6, 2023, did not have a signed statement on file that the parent had received the Summary of the NC Child Care Law. GS 110-102 2032 The signed statement regarding receipt of the shaken baby syndrome and abusive head trauma policy did not contain the required information. One child with an enrollment date of June 6, 2023, did not have a signed statement on file regarding receipt of the shaken baby syndrome and abusive head trauma policy. .1726(b)(1-6) 2056 Documentation of the operator's Emergency Preparedness and Response plan was not completed and/or maintained on the template provided by the Division of Emergency Management. The Emergency Preparedness and Response plan was not available for review. 10A NCAC 09 .1714(c) & .1721(e)(1) Technical assistance was provided on the following. Item #921 Children that are in attendance must be signed in and out daily. I suggested that you use the arrival and departure forms on DCDEE’s website and have parents record the time the child arrives and departs daily. We discussed the importance of maintaining accurate attendance records in case of an emergency, you know who is in attendance. Item #929 Activity plans must be completed and include developmentally appropriate activities for the ages of children enrolled and available for review. You corrected this violation by completing an activity plan during the visit and having it available for parents to view and you to follow. Item #905 Fire drills must be completed monthly and recorded on the fire drill log. The date, time and length of time to evacuate must be recorded on the log. I suggested that you write down the fire drill at the time you conduct a fire drill. Item #1704 The NC Summary of Child Care Law must be signed by the parent and on file for review. I suggested that you review all children’s files at the time the child enrolls to ensure all documents are signed, dated and on file for review. Item #702 The gas grill outside had the propane tank attached and ready for use. I suggested that you remove the propane tank from the gas grill while the children are in care. Electric power tools must be kept in locked storage. The leaf blower and extension need to be removed from the outdoor learning environment. Item #705 All medicines must be kept in locked storage. Neosporin is considered a medication and it must be kept in locked storage and not stored on the television stand and accessible to children in care. Item #2056 The Emergency Preparedness and Response Plan must be available for review. I suggested you log on to the portal and update the plan and print it out and place it on file for review. Contact the trainer that you received training from if you have any questions. Item #706 Pine Sol, Windex, and aerosol cans of paint, disinfectant, antifreeze, and engine oil must be kept in locked storage. I suggested that you conduct daily safety checks to ensure proper storage of all potentially hazardous items including items that are in aerosol cans. Item #2032 The shaken baby policy must be signed and dated by the parent and kept on file for review for all children under five years of age at the time of enrollment. Item #911 Immunizations must be on file within thirty days of the child’s enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Item #910 Children’s health assessments must be on file within thirty days of enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Reminders and consultation were provided on the following: • I reminded you that items stored in plastic material must be kept inaccessible to children under three (3) years of age. I suggested that you either remove the diapers from the plastic bag or store diapers at least five (5) feet from the floor surface. Ziploc baggies, plastic “Walmart” bags that you reuse, plastic wrappers for cups and plates, must be stored at least five feet from the floor surface or kept inaccessible to children under three years of age. • I suggested that you complete the lead test for water that was offered. Let me know if I need to send you the news blast that was emailed. • When screen time is permitted, children under three years of age must be offered an alternate activity. Screen time activities need to be included in your activity plan and they need to be intentional. • We discussed the rated license and you are in cohort 1. This means your preparation year will end June 30, 2024. A rated license will be completed between July 1, 2024, and no later than June 30, 2025. Please begin conducting your three-month self-study and write down your plan monthly. For example, you may need to purchase blocks for the younger children enrolled. Month 1, you could identify that you need more blocks. Month 2, you purchase more blocks. Month 3, you identify how the children have responded with you adding more blocks. Please let me know if you have any questions. • You must complete a Professional Development Plan annually and place it on file for review. • If you plan to have the environment rating scale conducted, please let me know. Currently, you stated you did not wish to have an assessment conducted. If you choose not to have an assessment conducted (i.e. FCCERS), and you only want your education evaluated, this will impact your star-rating and you could decrease from five stars to three or four stars based on your education. I will contact you and set up a rated license visit in the near future to discuss your options. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by January 18, 2024. Please include in that letter each violation number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at Jennifer.roberts@dhhs.nc.gov: Jennifer Roberts PO Box 426 Sherrills Ford, NC 28673 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your corrective action plan letter that corrections have been made when they have not, it will be considered falsification of information. SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES 10A NCAC 09 .2201 ADMINISTRATIVE actions GENERAL PROVISIONS Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. Due to connectivity issues, a handwritten visit summary was prepared today and the computer-generated visit summary will be emailed to you per your request. Thank you for your time and assistance today. You can reach me at 828-782-0945, jennifer.roberts@dhhs.nc.gov or at PO Box 426, Sherrills Ford, NC 28673 or my supervisor, Tammy McGalliard at Tammy.mcgalliard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: JENNIFER H ROBERTS Operation Type: Family CC Home Case Number: Visit Date: 1/4/2024 Number Present: 3 Completed Date: 1/4/2024 Age: From 2 To 8 Total Minutes: 208 Time In: 09:50 AM Time Out: 01:18 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Your last annual compliance visit was conducted on January 27, 2023. You, Brenda Pagan, owner, operator, assisted me today. Farran Rhyne, Child Care Consultant, accompanied me on the visit. NC Secretary of State: The North Carolina Secretary of State’s website was reviewed during the visit, and Ms. Brenda’s Child Care Services was not listed. If you decide to sell your business, then you must notify me, your consultant, at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. Your program currently operates with a five-star license issued on March 24, 2023. The restrictions listed on your license include daytime and overnight, maximum of 5 preschool children at any time, no more than 2 infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have eight (8) children enrolled and three (3) children were present when I arrived. I observed the children during nap/rest and indoor free play. Eight (8) children’s files were reviewed. A walkthrough of the spaces used by children in care was conducted. The outdoor area was monitored. A checklist was used to note the requirements I monitored today. The following violations were observed during the visit. Violation Number Comment Rule 702 Potentially hazardous items, including but not limited to, power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children were not stored in locked areas, removed from the premises, or otherwise inaccessible to children. On the outdoor learning environment, one propane tank was attached to the gas grill. One electric powered leaf blower was stored on the ground next to the riding toys used by children enrolled. .1719 (a) (1) 705 All medicines, including refrigerated and unrefrigerated, were not kept in locked storage. One tube of Neosporin was stored on the television stand located in the dining room area of the child care space, and used by children in care. .1719(a)(5) 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. In the room the operator referred to as the "classroom," one bottle of Pine Sol, one bottle of Windex, and two aerosol cans of Disinfectant spray were stored on a small white cabinet at the back of the space, near the door that exits to the rear of the family child care home. The hazardous chemicals were accessible to children in care. On the outdoor learning environment, one gallon jug of antifreeze, and one gallon jug of high mileage motor oil, was located on the porch and accessible to children in care. One aerosol can of Krylon Spray Paint was located on the ground and near the gas grill. .1719 (a)(7) 905 Record of monthly fire drills, giving the date, time of day and length of time to evacuate, and operator's signature, were not available. The fire drill log for August 2023, did not list the date, time of day, length of time to evacuate or the operator's signature. .1721 (e )(2) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. One child with an enrollment of June 28, 2022, did not have a health assessment on file. One child with an enrollment date of June 6, 2023, did not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One child with an enrollment date of June 28, 2022, had an immunization record on file dated January 6, 2023. One child with an enrollment date of February 1, 2022, had an immunization record on file dated March 21, 2022. One child with an enrollment date of June 6, 2023, did not have an immunization record on file. GS 110-91(1); .1721(a)(2) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. On January 4, 2024, the arrival time for three children in attendance was not maintained. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. The operator did not have an activity plan completed that listed developmentally appropriate activities for the ages of children in care. G.S.110-91(12) & .1718(a)(6) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. One child with an enrollment date of June 6, 2023, did not have a signed statement on file that the parent had received the Summary of the NC Child Care Law. GS 110-102 2032 The signed statement regarding receipt of the shaken baby syndrome and abusive head trauma policy did not contain the required information. One child with an enrollment date of June 6, 2023, did not have a signed statement on file regarding receipt of the shaken baby syndrome and abusive head trauma policy. .1726(b)(1-6) 2056 Documentation of the operator's Emergency Preparedness and Response plan was not completed and/or maintained on the template provided by the Division of Emergency Management. The Emergency Preparedness and Response plan was not available for review. 10A NCAC 09 .1714(c) & .1721(e)(1) Technical assistance was provided on the following. Item #921 Children that are in attendance must be signed in and out daily. I suggested that you use the arrival and departure forms on DCDEE’s website and have parents record the time the child arrives and departs daily. We discussed the importance of maintaining accurate attendance records in case of an emergency, you know who is in attendance. Item #929 Activity plans must be completed and include developmentally appropriate activities for the ages of children enrolled and available for review. You corrected this violation by completing an activity plan during the visit and having it available for parents to view and you to follow. Item #905 Fire drills must be completed monthly and recorded on the fire drill log. The date, time and length of time to evacuate must be recorded on the log. I suggested that you write down the fire drill at the time you conduct a fire drill. Item #1704 The NC Summary of Child Care Law must be signed by the parent and on file for review. I suggested that you review all children’s files at the time the child enrolls to ensure all documents are signed, dated and on file for review. Item #702 The gas grill outside had the propane tank attached and ready for use. I suggested that you remove the propane tank from the gas grill while the children are in care. Electric power tools must be kept in locked storage. The leaf blower and extension need to be removed from the outdoor learning environment. Item #705 All medicines must be kept in locked storage. Neosporin is considered a medication and it must be kept in locked storage and not stored on the television stand and accessible to children in care. Item #2056 The Emergency Preparedness and Response Plan must be available for review. I suggested you log on to the portal and update the plan and print it out and place it on file for review. Contact the trainer that you received training from if you have any questions. Item #706 Pine Sol, Windex, and aerosol cans of paint, disinfectant, antifreeze, and engine oil must be kept in locked storage. I suggested that you conduct daily safety checks to ensure proper storage of all potentially hazardous items including items that are in aerosol cans. Item #2032 The shaken baby policy must be signed and dated by the parent and kept on file for review for all children under five years of age at the time of enrollment. Item #911 Immunizations must be on file within thirty days of the child’s enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Item #910 Children’s health assessments must be on file within thirty days of enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Reminders and consultation were provided on the following: • I reminded you that items stored in plastic material must be kept inaccessible to children under three (3) years of age. I suggested that you either remove the diapers from the plastic bag or store diapers at least five (5) feet from the floor surface. Ziploc baggies, plastic “Walmart” bags that you reuse, plastic wrappers for cups and plates, must be stored at least five feet from the floor surface or kept inaccessible to children under three years of age. • I suggested that you complete the lead test for water that was offered. Let me know if I need to send you the news blast that was emailed. • When screen time is permitted, children under three years of age must be offered an alternate activity. Screen time activities need to be included in your activity plan and they need to be intentional. • We discussed the rated license and you are in cohort 1. This means your preparation year will end June 30, 2024. A rated license will be completed between July 1, 2024, and no later than June 30, 2025. Please begin conducting your three-month self-study and write down your plan monthly. For example, you may need to purchase blocks for the younger children enrolled. Month 1, you could identify that you need more blocks. Month 2, you purchase more blocks. Month 3, you identify how the children have responded with you adding more blocks. Please let me know if you have any questions. • You must complete a Professional Development Plan annually and place it on file for review. • If you plan to have the environment rating scale conducted, please let me know. Currently, you stated you did not wish to have an assessment conducted. If you choose not to have an assessment conducted (i.e. FCCERS), and you only want your education evaluated, this will impact your star-rating and you could decrease from five stars to three or four stars based on your education. I will contact you and set up a rated license visit in the near future to discuss your options. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by January 18, 2024. Please include in that letter each violation number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at Jennifer.roberts@dhhs.nc.gov: Jennifer Roberts PO Box 426 Sherrills Ford, NC 28673 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your corrective action plan letter that corrections have been made when they have not, it will be considered falsification of information. SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES 10A NCAC 09 .2201 ADMINISTRATIVE actions GENERAL PROVISIONS Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. Due to connectivity issues, a handwritten visit summary was prepared today and the computer-generated visit summary will be emailed to you per your request. Thank you for your time and assistance today. You can reach me at 828-782-0945, jennifer.roberts@dhhs.nc.gov or at PO Box 426, Sherrills Ford, NC 28673 or my supervisor, Tammy McGalliard at Tammy.mcgalliard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: MS. BRENDA'S CHILD CARE SERVICES Facility ID: 36000202 Consultant: JENNIFER H ROBERTS Operation Type: Family CC Home Case Number: Visit Date: 1/4/2024 Number Present: 3 Completed Date: 1/4/2024 Age: From 2 To 8 Total Minutes: 208 Time In: 09:50 AM Time Out: 01:18 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Your last annual compliance visit was conducted on January 27, 2023. You, Brenda Pagan, owner, operator, assisted me today. Farran Rhyne, Child Care Consultant, accompanied me on the visit. NC Secretary of State: The North Carolina Secretary of State’s website was reviewed during the visit, and Ms. Brenda’s Child Care Services was not listed. If you decide to sell your business, then you must notify me, your consultant, at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. Your program currently operates with a five-star license issued on March 24, 2023. The restrictions listed on your license include daytime and overnight, maximum of 5 preschool children at any time, no more than 2 infants under age one, and Joel Pagan cannot be at the facility during operating hours. You stated you have eight (8) children enrolled and three (3) children were present when I arrived. I observed the children during nap/rest and indoor free play. Eight (8) children’s files were reviewed. A walkthrough of the spaces used by children in care was conducted. The outdoor area was monitored. A checklist was used to note the requirements I monitored today. The following violations were observed during the visit. Violation Number Comment Rule 702 Potentially hazardous items, including but not limited to, power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children were not stored in locked areas, removed from the premises, or otherwise inaccessible to children. On the outdoor learning environment, one propane tank was attached to the gas grill. One electric powered leaf blower was stored on the ground next to the riding toys used by children enrolled. .1719 (a) (1) 705 All medicines, including refrigerated and unrefrigerated, were not kept in locked storage. One tube of Neosporin was stored on the television stand located in the dining room area of the child care space, and used by children in care. .1719(a)(5) 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. In the room the operator referred to as the "classroom," one bottle of Pine Sol, one bottle of Windex, and two aerosol cans of Disinfectant spray were stored on a small white cabinet at the back of the space, near the door that exits to the rear of the family child care home. The hazardous chemicals were accessible to children in care. On the outdoor learning environment, one gallon jug of antifreeze, and one gallon jug of high mileage motor oil, was located on the porch and accessible to children in care. One aerosol can of Krylon Spray Paint was located on the ground and near the gas grill. .1719 (a)(7) 905 Record of monthly fire drills, giving the date, time of day and length of time to evacuate, and operator's signature, were not available. The fire drill log for August 2023, did not list the date, time of day, length of time to evacuate or the operator's signature. .1721 (e )(2) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. One child with an enrollment of June 28, 2022, did not have a health assessment on file. One child with an enrollment date of June 6, 2023, did not have a health assessment on file. GS 110-91(1); 10A NCAC 09.1721(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One child with an enrollment date of June 28, 2022, had an immunization record on file dated January 6, 2023. One child with an enrollment date of February 1, 2022, had an immunization record on file dated March 21, 2022. One child with an enrollment date of June 6, 2023, did not have an immunization record on file. GS 110-91(1); .1721(a)(2) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. On January 4, 2024, the arrival time for three children in attendance was not maintained. .1721(e)(6) 929 Developmentally appropriate activities for the ages of children in care, were not provided as planned on the written schedule and activity plan. The operator did not have an activity plan completed that listed developmentally appropriate activities for the ages of children in care. G.S.110-91(12) & .1718(a)(6) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. One child with an enrollment date of June 6, 2023, did not have a signed statement on file that the parent had received the Summary of the NC Child Care Law. GS 110-102 2032 The signed statement regarding receipt of the shaken baby syndrome and abusive head trauma policy did not contain the required information. One child with an enrollment date of June 6, 2023, did not have a signed statement on file regarding receipt of the shaken baby syndrome and abusive head trauma policy. .1726(b)(1-6) 2056 Documentation of the operator's Emergency Preparedness and Response plan was not completed and/or maintained on the template provided by the Division of Emergency Management. The Emergency Preparedness and Response plan was not available for review. 10A NCAC 09 .1714(c) & .1721(e)(1) Technical assistance was provided on the following. Item #921 Children that are in attendance must be signed in and out daily. I suggested that you use the arrival and departure forms on DCDEE’s website and have parents record the time the child arrives and departs daily. We discussed the importance of maintaining accurate attendance records in case of an emergency, you know who is in attendance. Item #929 Activity plans must be completed and include developmentally appropriate activities for the ages of children enrolled and available for review. You corrected this violation by completing an activity plan during the visit and having it available for parents to view and you to follow. Item #905 Fire drills must be completed monthly and recorded on the fire drill log. The date, time and length of time to evacuate must be recorded on the log. I suggested that you write down the fire drill at the time you conduct a fire drill. Item #1704 The NC Summary of Child Care Law must be signed by the parent and on file for review. I suggested that you review all children’s files at the time the child enrolls to ensure all documents are signed, dated and on file for review. Item #702 The gas grill outside had the propane tank attached and ready for use. I suggested that you remove the propane tank from the gas grill while the children are in care. Electric power tools must be kept in locked storage. The leaf blower and extension need to be removed from the outdoor learning environment. Item #705 All medicines must be kept in locked storage. Neosporin is considered a medication and it must be kept in locked storage and not stored on the television stand and accessible to children in care. Item #2056 The Emergency Preparedness and Response Plan must be available for review. I suggested you log on to the portal and update the plan and print it out and place it on file for review. Contact the trainer that you received training from if you have any questions. Item #706 Pine Sol, Windex, and aerosol cans of paint, disinfectant, antifreeze, and engine oil must be kept in locked storage. I suggested that you conduct daily safety checks to ensure proper storage of all potentially hazardous items including items that are in aerosol cans. Item #2032 The shaken baby policy must be signed and dated by the parent and kept on file for review for all children under five years of age at the time of enrollment. Item #911 Immunizations must be on file within thirty days of the child’s enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Item #910 Children’s health assessments must be on file within thirty days of enrollment. I suggested you use the Children’s File Checklist as a guide for requirements that are due in the child’s file. Reminders and consultation were provided on the following: • I reminded you that items stored in plastic material must be kept inaccessible to children under three (3) years of age. I suggested that you either remove the diapers from the plastic bag or store diapers at least five (5) feet from the floor surface. Ziploc baggies, plastic “Walmart” bags that you reuse, plastic wrappers for cups and plates, must be stored at least five feet from the floor surface or kept inaccessible to children under three years of age. • I suggested that you complete the lead test for water that was offered. Let me know if I need to send you the news blast that was emailed. • When screen time is permitted, children under three years of age must be offered an alternate activity. Screen time activities need to be included in your activity plan and they need to be intentional. • We discussed the rated license and you are in cohort 1. This means your preparation year will end June 30, 2024. A rated license will be completed between July 1, 2024, and no later than June 30, 2025. Please begin conducting your three-month self-study and write down your plan monthly. For example, you may need to purchase blocks for the younger children enrolled. Month 1, you could identify that you need more blocks. Month 2, you purchase more blocks. Month 3, you identify how the children have responded with you adding more blocks. Please let me know if you have any questions. • You must complete a Professional Development Plan annually and place it on file for review. • If you plan to have the environment rating scale conducted, please let me know. Currently, you stated you did not wish to have an assessment conducted. If you choose not to have an assessment conducted (i.e. FCCERS), and you only want your education evaluated, this will impact your star-rating and you could decrease from five stars to three or four stars based on your education. I will contact you and set up a rated license visit in the near future to discuss your options. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by January 18, 2024. Please include in that letter each violation number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at Jennifer.roberts@dhhs.nc.gov: Jennifer Roberts PO Box 426 Sherrills Ford, NC 28673 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your corrective action plan letter that corrections have been made when they have not, it will be considered falsification of information. SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES 10A NCAC 09 .2201 ADMINISTRATIVE actions GENERAL PROVISIONS Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. Due to connectivity issues, a handwritten visit summary was prepared today and the computer-generated visit summary will be emailed to you per your request. Thank you for your time and assistance today. You can reach me at 828-782-0945, jennifer.roberts@dhhs.nc.gov or at PO Box 426, Sherrills Ford, NC 28673 or my supervisor, Tammy McGalliard at Tammy.mcgalliard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times