Kindercare Learning Centers LLC

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: 0426-416L Visit Date: 5/11/2026 Number Present: 78 Completed Date: 5/11/2026 Age: From 0 To 5 Total Minutes: 148 Time In: 07:52 AM Time Out: 10:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report received on April 29, 2026, alleging violations of child care requirements. The allegations were regarding sanitation/health. You, Sharon Williams-Floyd, Administrator, assisted with the visit. The Secretary of State website was checked on May 11, 2026, and your business, Kindercare Education LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. I conducted observations in all spaces during the visit and children were participating in free play, group time, breakfast, and routines. I observed cleaning procedures, including sweeping, mopping, and cleaning and sanitizing of tables and high chairs during the visit. I conducted a walkthrough of the entire facility, including the kitchen, hallway, restrooms used by children, the lobby, and all classrooms. The facility, including restrooms used by children, appeared to be clean and in good condition during the visit. No pests or evidence of pests were observed during the visit. The allegations were discussed with you and seventeen (17) additional staff members during today’s visit. You and the additional staff members interviewed had an opportunity to ask questions, state perceptions of the situation and provide pertinent information in response to the allegation. You and staff interviewed reported concerns regarding pests in the facility. Staff interviewed reported one type of bug is present throughout the entire facility. Staff members reported finding dead and live bugs in closet areas, under sinks, in cubbies, behind posters hung on walls, and falling from the ceiling. Staff members interviewed stated bugs are found daily in the facility. You stated the facility is serviced monthly by Palmetto Exterminators for all pests. You stated the facility was most recently serviced for pests on April 18, 2026. You provided documentation of the most recent service. You stated you see an influx of dead bugs in the facility the day after the exterminator service is completed (typically on a Saturday), which are cleaned before children arrive. We discussed the facility’s cleaning schedule. You and staff interviewed stated there is a schedule that assigns a staff member to clean the bathrooms used by children daily. You and staff interviewed reported staff are responsible for cleaning their classrooms, the cook is responsible for cleaning the kitchen, and administrative staff are responsible for cleaning the lobby and hallway. I reviewed cleaning logs for each classroom which documents what areas are to be cleaned daily and which staff member completed each task. I reviewed documentation from Palmetto Exterminators for pest control treatments. Based on staff interviews, record review, and observation, the allegation regarding sanitation/health was substantiated. The following violation was observed/documented during the visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Per staff report, live and dead bugs are found throughout the facility on a daily basis. 10A NCAC 09 .0601(a) The violation documented must be corrected immediately. On or before May 25, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violation was corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to christine.rosinski@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 94%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Effective measures shall be taken to keep uncontained insects, rodents, and other vermin out of the child care centers and to prevent their breeding or presence on the premises in order to ensure a safe indoor environment. You stated Palmetto Exterminators treats the facility for insects monthly. I suggested you inform the extermination company that live bugs continue to be an issue inside the facility. I also suggested you check the facility regularly, especially in areas under sinks and cabinets and in areas where items are stored to ensure no insects are found. Additionally, I suggested you pull all materials out of closets and away from walls to conduct a deep clean to prevent future harboring of pests in cluttered areas. I asked that you reach out to your corporate contact person to discuss the pest needs of the facility to determine whether or not the pest needs are being met by the current exterminating provider. Consultation: Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: 0426-416L Visit Date: 5/11/2026 Number Present: 78 Completed Date: 5/11/2026 Age: From 0 To 5 Total Minutes: 148 Time In: 07:52 AM Time Out: 10:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report received on April 29, 2026, alleging violations of child care requirements. The allegations were regarding sanitation/health. You, Sharon Williams-Floyd, Administrator, assisted with the visit. The Secretary of State website was checked on May 11, 2026, and your business, Kindercare Education LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. I conducted observations in all spaces during the visit and children were participating in free play, group time, breakfast, and routines. I observed cleaning procedures, including sweeping, mopping, and cleaning and sanitizing of tables and high chairs during the visit. I conducted a walkthrough of the entire facility, including the kitchen, hallway, restrooms used by children, the lobby, and all classrooms. The facility, including restrooms used by children, appeared to be clean and in good condition during the visit. No pests or evidence of pests were observed during the visit. The allegations were discussed with you and seventeen (17) additional staff members during today’s visit. You and the additional staff members interviewed had an opportunity to ask questions, state perceptions of the situation and provide pertinent information in response to the allegation. You and staff interviewed reported concerns regarding pests in the facility. Staff interviewed reported one type of bug is present throughout the entire facility. Staff members reported finding dead and live bugs in closet areas, under sinks, in cubbies, behind posters hung on walls, and falling from the ceiling. Staff members interviewed stated bugs are found daily in the facility. You stated the facility is serviced monthly by Palmetto Exterminators for all pests. You stated the facility was most recently serviced for pests on April 18, 2026. You provided documentation of the most recent service. You stated you see an influx of dead bugs in the facility the day after the exterminator service is completed (typically on a Saturday), which are cleaned before children arrive. We discussed the facility’s cleaning schedule. You and staff interviewed stated there is a schedule that assigns a staff member to clean the bathrooms used by children daily. You and staff interviewed reported staff are responsible for cleaning their classrooms, the cook is responsible for cleaning the kitchen, and administrative staff are responsible for cleaning the lobby and hallway. I reviewed cleaning logs for each classroom which documents what areas are to be cleaned daily and which staff member completed each task. I reviewed documentation from Palmetto Exterminators for pest control treatments. Based on staff interviews, record review, and observation, the allegation regarding sanitation/health was substantiated. The following violation was observed/documented during the visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Per staff report, live and dead bugs are found throughout the facility on a daily basis. 10A NCAC 09 .0601(a) The violation documented must be corrected immediately. On or before May 25, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violation was corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to christine.rosinski@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 94%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Effective measures shall be taken to keep uncontained insects, rodents, and other vermin out of the child care centers and to prevent their breeding or presence on the premises in order to ensure a safe indoor environment. You stated Palmetto Exterminators treats the facility for insects monthly. I suggested you inform the extermination company that live bugs continue to be an issue inside the facility. I also suggested you check the facility regularly, especially in areas under sinks and cabinets and in areas where items are stored to ensure no insects are found. Additionally, I suggested you pull all materials out of closets and away from walls to conduct a deep clean to prevent future harboring of pests in cluttered areas. I asked that you reach out to your corporate contact person to discuss the pest needs of the facility to determine whether or not the pest needs are being met by the current exterminating provider. Consultation: Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: Visit Date: 3/4/2026 Number Present: 89 Completed Date: 3/4/2026 Age: From 0 To 5 Total Minutes: 136 Time In: 08:14 AM Time Out: 10:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Sharon Williams-Floyd, Administrator, assisted me with today’s visit. Your program currently operates with a five (5) star license issued February 27, 2025. The permit restrictions were in compliance including First Shift (daytime care), meets enhanced ratios, and meets enhanced space The Secretary of State website was checked on March 4, 2026, and your business, Kindercare Education LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The last sanitation inspection was conducted on October 17, 2025. A “superior” classification was issued with fourteen (14) demerits noted on the grade card. The last fire inspection was conducted on January 30, 2026. The most recent fire drill was conducted on February 12, 2026, the most recent emergency drill was conducted on December 15, 2025, and the most recent playground inspection was conducted on February 27, 2026. You received the results of your most recent lead water testing showing no levels of lead above the allowed amount, on April 17, 2024. Per the facility data on the Clean Classrooms for Carolina Kids website, your facility completed risk assessments for lead-based paint and asbestos on November 26, 2024, and no risks were identified. A walk-through of the facility was completed today and all indoor and outdoor areas were monitored. I observed children in the indoor learning environment. Children throughout the facility were participating in routines, breakfast, group time, and free play during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training, and Criminal Background Checks. Ten (10) new staff members were hired since the last visit. I reviewed the ABCMS Provider Portal during the visit and confirmed all current staff members were listed. The following violation was observed/documented during the visit: Violation Number Comment Rule 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #7b, the Permission to Administer Medication Form for one (1) tube of Orajel Baby Cooling Gel expired on January 18, 2026. In Space #7b, there was no Permission to Administer Medication Form for one (1) tube of A&D Treat and Heal Cream. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) The violation documented must be corrected immediately. On or before March 18, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violation was corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to christine.rosinski@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 90%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Standing permission to administer medications for chronic illnesses may be given for up to six (6) months. A new Permission to Administer Medication for Chronic Medical Conditions form must be completed by the child’s guardian at least every six (6) months. Standing permission to administer over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, may be given for up to twelve (12) months. I suggested you have a teacher assigned to each classroom to check medications and permission forms at least monthly to ensure no medication or permission forms are expired. I encouraged you to check all Permission to Administer Medication Forms when brought into the facility to ensure all information is filled out correctly, including the name of the medication. Consultation For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ . This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: 1025-122L Visit Date: 10/14/2025 Number Present: 84 Completed Date: 10/14/2025 Age: From 0 To 5 Total Minutes: 183 Time In: 07:47 AM Time Out: 10:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report received on October 9, 2025, 2025, alleging violations of child care requirements. The allegations were regarding supervision, children’s records, sanitation/health, and safe indoor environment. You, Sharon Williams-Floyd, Administrator, assisted with the visit. The Secretary of State website was checked on October 14, 2025, and your business, Kindercare Education LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. I verified compliance with staff/child ratios, supervision, adequate/approved space, license posted, and permit restrictions during the visit. I observed children participating in breakfast, routines, group time, and free play during the visit. I conducted observations in all spaces during the visit and observed supervision to be in compliance. The allegations were discussed with you and four (4) additional staff members during today’s visit. You and the additional staff members interviewed had an opportunity to ask questions, state perceptions of the situation and provide pertinent information in response to the allegation. You and staff interviewed reported no concerns regarding supervision in the facility. You and staff interviewed stated that on October 1, 2025, you had a parent bring some concerns to you regarding supervision and a safe environment. The parent was concerned that a child was injured while present at the facility on September 30, 2025. You stated you were present at the facility when the child left the facility for the day and between 5:50pm and 5:55pm on September 30, 2025, you conducted a walkthrough of the facility to see which children were still present. No children present at the time had any bumps, marks, or injuries during your walkthrough. A parent signed the last child present at the facility out of the facility at 6:19pm on September 30, 2025. You spoke to the parent and the child as they were exiting the facility, and you observed no bumps, marks, or injuries on the child as the child left the facility. You and staff interviewed stated that both the parent and the child came into the facility on October 1, 2025, and met with the Assistant Director, and that the child had two (2) bumps on their forehead at that time. You received documentation from the parent that did not specify an injury. The parent informed you that the injury occurred at the facility on September 30, 2025, and that the bumps appeared on the child’s head overnight. You and staff interviewed stated the child was not injured at the facility on September 30, 2025. The child was not checked into the facility on October 1, 2025, and the parent informed staff that they would be taking the child for medical attention. You stated the facility does not have cameras. I conducted a walkthrough of the facility and noted all equipment and furnishings to be in good repair. Based on staff interviews and observation, the allegations regarding supervision and safe environment were unsubstantiated. You and staff interviewed stated that incident report forms are completed by staff members any time a child is injured while present at the facility. A parent brought a concern to you alleging that a child was injured while present at the facility. You stated an incident report form was not completed for the alleged incident as the child was not injured while at the facility. I reviewed incident report forms and the incident log for September 2025. Based on staff interviews and file review, the allegation regarding children’s files was unsubstantiated. A walkthrough of the facility was conducted and all areas of the facility were observed, including under cabinets and sinks, and in closets. During the walkthrough, in Space #1, the classroom for infants, a live roach crawled out from a crack in the baseboard under the cabinet beneath the food prep sink and across the classroom floor while infants were present. The staff member assigned to Space #1 stepped on the insect and cleaned up the insect. Based on observation, the allegation regarding sanitation/health was substantiated. The following violation was observed/documented during the visit: Violation Number Comment Rule 9995 A violation was found for which there is no item number. 15A NCAC 18A .2831 ANIMAL AND VERMIN CONTROL (b) Effective measures shall be taken to keep uncontained insects, rodents, and other vermin out of the child care centers and to prevent their breeding or presence on the premises. Traps shall only be placed in areas inaccessible to children. In Space #1, the classroom for infants, a live roach crawled out from a crack in the baseboard under the cabinet beneath the food prep sink and across the classroom floor while infants were present. The violation documented must be corrected immediately. On or before October 28, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violation was corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to christine.rosinski@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 89%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Effective measures shall be taken to keep uncontained insects, rodents, and other vermin out of the child care centers and to prevent their breeding or presence on the premises. Traps may only be placed in areas inaccessible to children. You stated Palmetto Exterminators treats the facility for insects monthly. You provided me with documentation to show the most recent treatment was conducted on September 20, 2025. You stated the next treatment is scheduled to occur this coming weekend (October 18-19, 2025). I suggested you inform the extermination company that live bugs were found inside the facility. I also suggested you check the facility regularly, especially in areas under sinks and cabinets and in areas where items are stored to ensure no insects are found. Consultation: Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: Visit Date: 8/27/2025 Number Present: 94 Completed Date: 8/27/2025 Age: From 0 To 10 Total Minutes: 323 Time In: 07:47 AM Time Out: 01:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety requirements. You, Sharon Williams-Floyd, Administrator, assisted with today’s visit. A checklist was used to note the requirements I monitored today. Your program currently operates with a five (5) star license issued February 27, 2025. The permit restrictions were in compliance including First Shift (daytime care), meets enhanced ratios, and meets enhanced space. The Secretary of State website was checked on August 27, 2025, and your business, Kindercare Education LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor and outdoor learning environment. Children throughout the facility were participating in routines, breakfast, group time, lunch, nap, and free play during the visit. The last sanitation inspection was conducted on April 18, 2025. A “superior” classification was issued with seven (7) demerits noted on the grade card. The last fire inspection was conducted on January 9, 2025. The last fire drill was conducted on July 16, 2025. The last emergency drill documented was conducted on June 26, 2025. The last playground inspection was conducted on August 26, 2025. You received the results of your most recent lead water testing showing no levels of lead above the allowed amount, on April 17, 2024. Per the facility data on the Clean Classrooms for Carolina Kids website, your facility completed testing for lead-based paint and asbestos on November 26, 2024, with no hazards identified. I reviewed the ABCMS Provider portal during the visit. Twenty-three (23) staff members are listed as employees of your facility. I confirmed all current staff members are included in your facility portal. Fifteen (15) children’s files were reviewed during the visit. Five (5) new staff files and two (2) existing staff files were reviewed during the visit. The following violations were observed/documented during today’s visit: Violation Number Comment Rule 813 Electric fans were not mounted out of reach or did not have a mesh guard to prevent access. In Space #4, two (2) electric fans, both on top of the cubbies, were powered on and running. The two (2) fans were not mounted and were not fitted with mesh guards. 10A NCAC 09 .0604(d) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In Space #3, one (1) tube of Aveno Baby Continuous Protection Sensitive Skin Zinc Oxide Sunscreen expired July 2025. .0803(12) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. The most recent update of emergency information on file for one (1) child, enrolled on April 23, 2024, was completed on August 5, 2024. The most recent update of emergency information on file for one (1) child, enrolled on May 26, 2024, was completed on June 14, 2024. .0802(c) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #2, the permission to administer medication form for one (1) tube of Triamcinolone Ointment did not have the name of the child or the amount of the medication to be administered listed. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) The violations documented must be corrected immediately. On or before September 10, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to christine.rosinski@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 87%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Electric fans must be mounted out of the reach of children or must be fitted with a mesh guard to prevent access by children. I suggested you purchase a mesh cover for the fans and I provided you with information on an appropriate mesh guard from a retailer. The fans were unplugged and removed from the classroom during the visit. The staff member to which the fans belonged stated they would purchase mesh guards for the fans and would not use the fans until they were fitted with mesh guards. 2. Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization or medication has expired must be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, should be discarded. Standing permission to administer medications for chronic illnesses may be given for up to six (6) months. Additionally, I suggested you have a staff member assigned to each room to check all medications and Permission to Administer Medication Forms at least once a month to ensure no medications have expired and to prevent further non-compliance regarding medication. 3. Emergency medical care information must be on file for each child. That information must include: (1) the name, address, and telephone number of the parent or other person to be contacted in case of an emergency; (2) the responsible party's choice of health care professional; (3) any chronic illness and any medication taken for that illness; and (4) any other information that has a direct bearing on ensuring safe medical treatment for the child. This emergency medical care information must be on file in the center on the child's first day of attendance and must be updated as changes occur and at least annually. I suggested you create a schedule to have all families update emergency information regularly to ensure the information is updated at least annually as required. 4. A parent may give a caregiver standing authorization for up to six months to administer prescription or over-the-counter medication to a child, when needed, for chronic medical conditions, such as asthma, and for allergic reactions. The authorization shall be in writing and shall contain: (a) the child's name; (b) the subject medical conditions or allergic reactions; (c) the names of the authorized over-the-counter medications; (d) the criteria for the administration of the medication; (e) the amount and frequency of the dosages; (f) the manner in which the medication shall be administered; (g) the signature of the parent; (h) the date the authorization was signed by the parent; and (i) the length of time the authorization is valid, if less than six months. Permission to administer mediation forms should only be valid for the length of time listed on the prescription label. I suggested you remind teachers to check all permission to administer medication forms when brought into the facility to ensure they are filled out completely. Consultation: Per your request, I provided you with an additional copy of the North Carolina Foundations for Early Learning and Development Book during the visit. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: Visit Date: 8/27/2025 Number Present: 94 Completed Date: 8/27/2025 Age: From 0 To 10 Total Minutes: 323 Time In: 07:47 AM Time Out: 01:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety requirements. You, Sharon Williams-Floyd, Administrator, assisted with today’s visit. A checklist was used to note the requirements I monitored today. Your program currently operates with a five (5) star license issued February 27, 2025. The permit restrictions were in compliance including First Shift (daytime care), meets enhanced ratios, and meets enhanced space. The Secretary of State website was checked on August 27, 2025, and your business, Kindercare Education LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor and outdoor learning environment. Children throughout the facility were participating in routines, breakfast, group time, lunch, nap, and free play during the visit. The last sanitation inspection was conducted on April 18, 2025. A “superior” classification was issued with seven (7) demerits noted on the grade card. The last fire inspection was conducted on January 9, 2025. The last fire drill was conducted on July 16, 2025. The last emergency drill documented was conducted on June 26, 2025. The last playground inspection was conducted on August 26, 2025. You received the results of your most recent lead water testing showing no levels of lead above the allowed amount, on April 17, 2024. Per the facility data on the Clean Classrooms for Carolina Kids website, your facility completed testing for lead-based paint and asbestos on November 26, 2024, with no hazards identified. I reviewed the ABCMS Provider portal during the visit. Twenty-three (23) staff members are listed as employees of your facility. I confirmed all current staff members are included in your facility portal. Fifteen (15) children’s files were reviewed during the visit. Five (5) new staff files and two (2) existing staff files were reviewed during the visit. The following violations were observed/documented during today’s visit: Violation Number Comment Rule 813 Electric fans were not mounted out of reach or did not have a mesh guard to prevent access. In Space #4, two (2) electric fans, both on top of the cubbies, were powered on and running. The two (2) fans were not mounted and were not fitted with mesh guards. 10A NCAC 09 .0604(d) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In Space #3, one (1) tube of Aveno Baby Continuous Protection Sensitive Skin Zinc Oxide Sunscreen expired July 2025. .0803(12) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. The most recent update of emergency information on file for one (1) child, enrolled on April 23, 2024, was completed on August 5, 2024. The most recent update of emergency information on file for one (1) child, enrolled on May 26, 2024, was completed on June 14, 2024. .0802(c) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #2, the permission to administer medication form for one (1) tube of Triamcinolone Ointment did not have the name of the child or the amount of the medication to be administered listed. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) The violations documented must be corrected immediately. On or before September 10, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to christine.rosinski@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 87%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Electric fans must be mounted out of the reach of children or must be fitted with a mesh guard to prevent access by children. I suggested you purchase a mesh cover for the fans and I provided you with information on an appropriate mesh guard from a retailer. The fans were unplugged and removed from the classroom during the visit. The staff member to which the fans belonged stated they would purchase mesh guards for the fans and would not use the fans until they were fitted with mesh guards. 2. Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization or medication has expired must be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, should be discarded. Standing permission to administer medications for chronic illnesses may be given for up to six (6) months. Additionally, I suggested you have a staff member assigned to each room to check all medications and Permission to Administer Medication Forms at least once a month to ensure no medications have expired and to prevent further non-compliance regarding medication. 3. Emergency medical care information must be on file for each child. That information must include: (1) the name, address, and telephone number of the parent or other person to be contacted in case of an emergency; (2) the responsible party's choice of health care professional; (3) any chronic illness and any medication taken for that illness; and (4) any other information that has a direct bearing on ensuring safe medical treatment for the child. This emergency medical care information must be on file in the center on the child's first day of attendance and must be updated as changes occur and at least annually. I suggested you create a schedule to have all families update emergency information regularly to ensure the information is updated at least annually as required. 4. A parent may give a caregiver standing authorization for up to six months to administer prescription or over-the-counter medication to a child, when needed, for chronic medical conditions, such as asthma, and for allergic reactions. The authorization shall be in writing and shall contain: (a) the child's name; (b) the subject medical conditions or allergic reactions; (c) the names of the authorized over-the-counter medications; (d) the criteria for the administration of the medication; (e) the amount and frequency of the dosages; (f) the manner in which the medication shall be administered; (g) the signature of the parent; (h) the date the authorization was signed by the parent; and (i) the length of time the authorization is valid, if less than six months. Permission to administer mediation forms should only be valid for the length of time listed on the prescription label. I suggested you remind teachers to check all permission to administer medication forms when brought into the facility to ensure they are filled out completely. Consultation: Per your request, I provided you with an additional copy of the North Carolina Foundations for Early Learning and Development Book during the visit. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: 0725-082L Visit Date: 7/14/2025 Number Present: 131 Completed Date: 7/14/2025 Age: From 0 To 11 Total Minutes: 164 Time In: 09:16 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report received on July 8, 2025, alleging violations of child care requirements. The allegations were regarding nurture/care/treatment of children, children’s records, and program records. You, Sharon Williams-Floyd, Administrator, assisted with the visit. The Secretary of State website was checked on July 8, 2025, and your business, Kindercare Education LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. I verified compliance with staff/child ratios, supervision, adequate/approved space, license posted, and permit restrictions during the visit. I observed children participating in breakfast, routines, group time, free play, lunch, and nap during the visit. The allegations were discussed with you and four (4) additional staff members during today’s visit. You and the additional staff members interviewed had an opportunity to ask questions, state perceptions of the situation and provide pertinent information in response to the allegation. You and staff interviewed stated that you have no knowledge of any staff members handing children roughly. You stated a parent expressed concerns to you regarding one staff member’s interaction with their child. You stated you discussed this with the staff member. You stated you have observed the staff member with children and have never had any concerns with how the staff member handles children, interacts with children, or speaks to children. You and staff interviewed stated no concerns regarding nurture/care/treatment of children by any staff members. You and staff interviewed stated you are not aware of any injuries a child has sustained as a result of an interaction with any staff member. I conducted observation in Space #1, Space #7a, Space #7b, and Space #8a/b during the visit. Staff interactions with children were appropriate, and staff members attended to children in a nurturing and caring manner. Based on staff interviews and observation, the allegation regarding nurture/care/treatment of children was unsubstantiated. You and staff interviewed stated incident report forms are completed any time an incident occurs. You stated a parent informed you of one (1) incident when they did not receive an incident report form for an injury that occurred at the facility. You stated you completed an incident report form for the parent and discussed the incident with the staff member who was present at the time the incident occurred. You stated the incident report form was completed several days after the incident because the staff member present at the time the incident occurred was out of the country when the incident was brought to your attention. You stated supervision was not a concern related to the incident. You stated the new Assistant Director has been given the responsibility of logging and filing all incident reports; however; the incident log has not been completed recently since the Assistant Director is newly employed. I reviewed incident report forms and the incident log for June 2025 and July 2025. Based on staff interviews and file review, the allegations regarding program files and children’s files were substantiated. The following violations were documented during the visit: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report form for an incident that occurred on June 24, 2025, did not contain information regarding the witness to the incident. An incident report form signed by a parent on June 25, 2025, did not contain the date or time the incident occurred. .0802 (e) 853 Incident logs were not completed and maintained as required. Incident reports were not documented on an incident log from March 25, 2025, to July 7, 2025. .0802(g)(1-6) The violations documented must be corrected immediately. On or before July 28, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when each violation was corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to christine.rosinski@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 88%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. We reviewed child care rule 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE: (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. I suggested you review incident report forms and how to complete incident report forms with all staff members at an upcoming meeting. I suggested you remind staff members that it is expected that incident repot forms are completed and reviewed with parents on the day the incident occurs. 2. We reviewed child care rule 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE: (g) An incident log shall be completed any time an incident report is completed. This log shall: (1) include the name of the child; (2) include the date of the incident; (3) include the date the incident report was submitted to the Division, if applicable; (4) include the name of the staff member who complete the incident report; (5) be cumulative and maintained in a separate file; and (6) be available for review by a representative of the Division. This log shall be completed on a form provided by the Division. A copy of the log may be found on the Division's website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/I/incident_log_i.pdf?ver=2017-05-16-105723-723. I suggested you have staff members submit all completed incident report forms to the assistant director at the end of each day to be logged on the incident log and filed in each child’s file. You have blank incident report forms in a binder with completed incident logs. I suggested you continue to keep the incident logs in the binder and document each incident on the log on the day the incident occurs. Consultation: I provided you with a copy of the North Carolina Foundations for Early Learning and Development Book during the visit. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: 0725-082L Visit Date: 7/14/2025 Number Present: 131 Completed Date: 7/14/2025 Age: From 0 To 11 Total Minutes: 164 Time In: 09:16 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report received on July 8, 2025, alleging violations of child care requirements. The allegations were regarding nurture/care/treatment of children, children’s records, and program records. You, Sharon Williams-Floyd, Administrator, assisted with the visit. The Secretary of State website was checked on July 8, 2025, and your business, Kindercare Education LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. I verified compliance with staff/child ratios, supervision, adequate/approved space, license posted, and permit restrictions during the visit. I observed children participating in breakfast, routines, group time, free play, lunch, and nap during the visit. The allegations were discussed with you and four (4) additional staff members during today’s visit. You and the additional staff members interviewed had an opportunity to ask questions, state perceptions of the situation and provide pertinent information in response to the allegation. You and staff interviewed stated that you have no knowledge of any staff members handing children roughly. You stated a parent expressed concerns to you regarding one staff member’s interaction with their child. You stated you discussed this with the staff member. You stated you have observed the staff member with children and have never had any concerns with how the staff member handles children, interacts with children, or speaks to children. You and staff interviewed stated no concerns regarding nurture/care/treatment of children by any staff members. You and staff interviewed stated you are not aware of any injuries a child has sustained as a result of an interaction with any staff member. I conducted observation in Space #1, Space #7a, Space #7b, and Space #8a/b during the visit. Staff interactions with children were appropriate, and staff members attended to children in a nurturing and caring manner. Based on staff interviews and observation, the allegation regarding nurture/care/treatment of children was unsubstantiated. You and staff interviewed stated incident report forms are completed any time an incident occurs. You stated a parent informed you of one (1) incident when they did not receive an incident report form for an injury that occurred at the facility. You stated you completed an incident report form for the parent and discussed the incident with the staff member who was present at the time the incident occurred. You stated the incident report form was completed several days after the incident because the staff member present at the time the incident occurred was out of the country when the incident was brought to your attention. You stated supervision was not a concern related to the incident. You stated the new Assistant Director has been given the responsibility of logging and filing all incident reports; however; the incident log has not been completed recently since the Assistant Director is newly employed. I reviewed incident report forms and the incident log for June 2025 and July 2025. Based on staff interviews and file review, the allegations regarding program files and children’s files were substantiated. The following violations were documented during the visit: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report form for an incident that occurred on June 24, 2025, did not contain information regarding the witness to the incident. An incident report form signed by a parent on June 25, 2025, did not contain the date or time the incident occurred. .0802 (e) 853 Incident logs were not completed and maintained as required. Incident reports were not documented on an incident log from March 25, 2025, to July 7, 2025. .0802(g)(1-6) The violations documented must be corrected immediately. On or before July 28, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when each violation was corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to christine.rosinski@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 88%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. We reviewed child care rule 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE: (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. I suggested you review incident report forms and how to complete incident report forms with all staff members at an upcoming meeting. I suggested you remind staff members that it is expected that incident repot forms are completed and reviewed with parents on the day the incident occurs. 2. We reviewed child care rule 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE: (g) An incident log shall be completed any time an incident report is completed. This log shall: (1) include the name of the child; (2) include the date of the incident; (3) include the date the incident report was submitted to the Division, if applicable; (4) include the name of the staff member who complete the incident report; (5) be cumulative and maintained in a separate file; and (6) be available for review by a representative of the Division. This log shall be completed on a form provided by the Division. A copy of the log may be found on the Division's website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/I/incident_log_i.pdf?ver=2017-05-16-105723-723. I suggested you have staff members submit all completed incident report forms to the assistant director at the end of each day to be logged on the incident log and filed in each child’s file. You have blank incident report forms in a binder with completed incident logs. I suggested you continue to keep the incident logs in the binder and document each incident on the log on the day the incident occurs. Consultation: I provided you with a copy of the North Carolina Foundations for Early Learning and Development Book during the visit. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: JULIA ARMSTRONG Operation Type: Center Case Number: 1024-102A Visit Date: 10/9/2024 Number Present: 95 Completed Date: 10/9/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 11:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Sharon Floyd, administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Floyd and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On October 7, 2024, a staff member sprayed cleaning solution and did not clean the solution off of a chair before a child sat in it. As a result, the child received chemical burns. 10A NCAC 09 .0601(a) Violations must be corrected immediately. Within one (1)week October 16, 2024, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Julia Armstrong, Investigations Consultant, julia.armstrong@dhhs.nc.gov, 828-228-4614. You may contact me at Julia Armstrong, Investigations Consultant, 828-228-4614, Julia.armstrong@dhhs.nc.gov or Natosha Lambeth, Western Investigations Supervisor, Natosha.lambeth@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: Visit Date: 9/11/2024 Number Present: 107 Completed Date: 9/11/2024 Age: From 0 To 9 Total Minutes: 407 Time In: 08:19 AM Time Out: 12:08 PM Time In: 01:02 PM Time Out: 04:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety requirements. You, Sharon Williams-Floyd, Administrator, assisted with today’s visit. A checklist was used to note the requirements I monitored today. Your program currently operates with a four (4) star license issued January 13, 2022. The permit restrictions were in compliance including First Shift (daytime care), meets enhanced ratios, and meets enhanced space. The Secretary of State website was checked on September 11, 2024, and your business, Kindercare Education LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor and outdoor learning environments. Children throughout the facility were participating in breakfast, routines, lunch, free play, group time, nap, snack, and outdoor play during the visit. The last sanitation inspection was conducted on May 29, 2024. A “superior” classification was issued with five (5) demerits noted on the grade card. The last fire inspection was conducted on December 19, 2023. The last fire drill was conducted on July 30, 2024. The last emergency drill was conducted on June 28, 2024. The last playground inspection was conducted on August 20, 2024. Thirteen (13) children’s files were reviewed during the visit. Ten (10) new staff files and Three (3) existing staff file were reviewed during the visit. The following violations were observed/documented during today’s visit: Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. There was no fire drill documented in August 2024. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2, one (1) bottle of Ecolab Ready to Use Disinfectant Cleaner with multiple warnings was in an unlocked cabinet under the handwashing sink attached to the diaper changing table. .2820(b) 871 Center staff did not comply with the safe sleep policy. In Space #1, one (1) infant, eleven (11) months of age, had a visual sleep check documented on September 3, 2024, at 12:00pm and not again until 12:16pm, and on September 6, 2024, at 3:30pm and not again until 2:46pm. In Space #1, a second infant, eleven (11) months of age, had a visual sleep check documented on September 3, 2024, at 12:00pm and not again until 12:16pm. In Space #1, one (1) infant, eight (8) months of age, had a visual sleep check documented on August 30, 2024, at 1:15pm and not again until 1:34pm, and on August 20, 2024, at 2:00pm and not again until 2:16pm. In Space #1, one (1) infant, ten (10) months of age, had a visual sleep check documented on August 29, 2024, at 2:00pm and not again until 2:16pm. 10A NCAC 09 .0606(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The First Aid Certification for one (1) staff member, employed on July 11, 2022, and one (1) staff member, employed on October 3, 2023, both expired on May 17, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The CPR Certification for one (1) staff member, employed on July 11, 2022, and one (1) staff member, employed on October 3, 2023, both expired on May 17, 2024. .1102(d) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. The emergency information on file for one (1) child, enrolled on August 24, 2021, was last updated on July 20, 2022. The emergency information on file for one (1) child, enrolled on October 4, 2021, was last updated July 26, 2023. .0802(c) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child, enrolled on January 8, 2024, did not have an immunization record for valid exemption on file. 10A NCAC 09 .0302(d)(2) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. One (1) child, enrolled on April 28, 2024, did not have a signed statement on file from their parent, legal guardian, or full-time custodian that attests that a copy of the center's written discipline policies was given to and discussed with them. .1804(c) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff member, employed on August 23, 2023, did not complete the health and safety trainings. .1102(a) The violations documented must be corrected immediately. On or before September 25, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to christine.rosinski@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 87%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Fire drills must be conducted at least once a month and documented on a fire drill log. I suggested you set a reminder on your calendar and/or conduct fire drills on the same day as monthly playground inspections to ensure the drills are conducted as required. Be sure to document each fire drill on the Fire Drill Log immediately after the drill is conducted to ensure a drill is documented at least monthly. 2. All hazardous items with multiple warnings and items in aerosol containers must be kept in locked storage. Items labeled “keep out of reach of children” with no other warnings may be stored five (5) feet off the ground. Have staff check their classroom thoroughly each morning to ensure all hazardous products are stored properly. The cabinet where the hazardous item was located during the visit was locked during the visit. You stated the cabinet door will remain locked if hazardous items are stored inside. I suggested you review this information with all staff members and remind all staff members to keep doors to cabinets and other storage areas that are used to store hazardous items locked at all times. 3. Your facility’s safe sleep policy must be followed at all times. Per rule and your facility’s safe sleep policy, sleeping infants must be visually checked at least once every fifteen (15) minutes and the check documented on a safe sleep log. I suggested you review the facility’s safe sleep policy with your infant teachers to ensure the policy is followed at all times. 4. All staff members must maintain active CPR/First Aid certification. New staff members have ninety days from their date of hire to complete the training. For existing staff, I suggested that you schedule classes two to four months prior to the current certifications’ expiration to ensure certification does not expire. I also suggested that once staff members complete the CPR/First Aid Class, you have them provide a copy of their certificate of completion or CPR/First Aid Card to you and immediately place in their file. 5. Emergency medical care information must be on file for each child. That information must include: (1) the name, address, and telephone number of the parent or other person to be contacted in case of an emergency; (2) the responsible party's choice of health care professional; (3) any chronic illness and any medication taken for that illness; and (4) any other information that has a direct bearing on ensuring safe medical treatment for the child. This emergency medical care information must be on file in the center on the child's first day of attendance and must be updated as changes occur and at least annually. I suggested you create a schedule to have all families update emergency information regularly to ensure the information is updated at least annually. You stated you plan to have the forms updated for each child on their birthday each year. 6. All children must have an immunization record or valid exemption on file within the first thirty (30) days of enrollment. I suggested you ask parents to provide the immunization record or exemption during the enrollment process, prior to the child beginning care, to ensure the documentation is on file in a timely manner. 7. The staff member who conducts the enrollment conference must provide a written copy of and explain the center's discipline policies to each child's parents at the time of enrollment. The child care center must obtain from each parent, legal guardian, or full-time custodian a statement that attests that a copy of the center's written discipline policies was given to and discussed with him or her. That statement must include: the child's name; the date of enrollment; and if different, from the enrollment date the date the parent, legal guardian, or full-time custodian signed the statement. The signed, dated statement must be in the child's record. I suggested you review your enrollment packet to ensure all required forms are contained. 8. All staff members must complete all Health and Safety Trainings within the first year of hire and every five (5) years thereafter. These trainings can be found on the DCDEE Moodle Training site. I suggested you set a calendar reminder to ensure trainings for new staff members are completed in a timely manner. I also suggested you use the Health and Safety Training Record to keep track of required trainings and to ensure trainings are completed on time. This form can be found on the DCDEE website under the “Provider” tab. Consultation: Hold harmless has been extended until the new QRIS system is implemented. Programs still have the option to choose to voluntarily complete the star rated license reassessment if they so desire. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: Visit Date: 9/11/2024 Number Present: 107 Completed Date: 9/11/2024 Age: From 0 To 9 Total Minutes: 407 Time In: 08:19 AM Time Out: 12:08 PM Time In: 01:02 PM Time Out: 04:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety requirements. You, Sharon Williams-Floyd, Administrator, assisted with today’s visit. A checklist was used to note the requirements I monitored today. Your program currently operates with a four (4) star license issued January 13, 2022. The permit restrictions were in compliance including First Shift (daytime care), meets enhanced ratios, and meets enhanced space. The Secretary of State website was checked on September 11, 2024, and your business, Kindercare Education LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor and outdoor learning environments. Children throughout the facility were participating in breakfast, routines, lunch, free play, group time, nap, snack, and outdoor play during the visit. The last sanitation inspection was conducted on May 29, 2024. A “superior” classification was issued with five (5) demerits noted on the grade card. The last fire inspection was conducted on December 19, 2023. The last fire drill was conducted on July 30, 2024. The last emergency drill was conducted on June 28, 2024. The last playground inspection was conducted on August 20, 2024. Thirteen (13) children’s files were reviewed during the visit. Ten (10) new staff files and Three (3) existing staff file were reviewed during the visit. The following violations were observed/documented during today’s visit: Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. There was no fire drill documented in August 2024. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2, one (1) bottle of Ecolab Ready to Use Disinfectant Cleaner with multiple warnings was in an unlocked cabinet under the handwashing sink attached to the diaper changing table. .2820(b) 871 Center staff did not comply with the safe sleep policy. In Space #1, one (1) infant, eleven (11) months of age, had a visual sleep check documented on September 3, 2024, at 12:00pm and not again until 12:16pm, and on September 6, 2024, at 3:30pm and not again until 2:46pm. In Space #1, a second infant, eleven (11) months of age, had a visual sleep check documented on September 3, 2024, at 12:00pm and not again until 12:16pm. In Space #1, one (1) infant, eight (8) months of age, had a visual sleep check documented on August 30, 2024, at 1:15pm and not again until 1:34pm, and on August 20, 2024, at 2:00pm and not again until 2:16pm. In Space #1, one (1) infant, ten (10) months of age, had a visual sleep check documented on August 29, 2024, at 2:00pm and not again until 2:16pm. 10A NCAC 09 .0606(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The First Aid Certification for one (1) staff member, employed on July 11, 2022, and one (1) staff member, employed on October 3, 2023, both expired on May 17, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The CPR Certification for one (1) staff member, employed on July 11, 2022, and one (1) staff member, employed on October 3, 2023, both expired on May 17, 2024. .1102(d) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. The emergency information on file for one (1) child, enrolled on August 24, 2021, was last updated on July 20, 2022. The emergency information on file for one (1) child, enrolled on October 4, 2021, was last updated July 26, 2023. .0802(c) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child, enrolled on January 8, 2024, did not have an immunization record for valid exemption on file. 10A NCAC 09 .0302(d)(2) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. One (1) child, enrolled on April 28, 2024, did not have a signed statement on file from their parent, legal guardian, or full-time custodian that attests that a copy of the center's written discipline policies was given to and discussed with them. .1804(c) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff member, employed on August 23, 2023, did not complete the health and safety trainings. .1102(a) The violations documented must be corrected immediately. On or before September 25, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to christine.rosinski@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 87%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Fire drills must be conducted at least once a month and documented on a fire drill log. I suggested you set a reminder on your calendar and/or conduct fire drills on the same day as monthly playground inspections to ensure the drills are conducted as required. Be sure to document each fire drill on the Fire Drill Log immediately after the drill is conducted to ensure a drill is documented at least monthly. 2. All hazardous items with multiple warnings and items in aerosol containers must be kept in locked storage. Items labeled “keep out of reach of children” with no other warnings may be stored five (5) feet off the ground. Have staff check their classroom thoroughly each morning to ensure all hazardous products are stored properly. The cabinet where the hazardous item was located during the visit was locked during the visit. You stated the cabinet door will remain locked if hazardous items are stored inside. I suggested you review this information with all staff members and remind all staff members to keep doors to cabinets and other storage areas that are used to store hazardous items locked at all times. 3. Your facility’s safe sleep policy must be followed at all times. Per rule and your facility’s safe sleep policy, sleeping infants must be visually checked at least once every fifteen (15) minutes and the check documented on a safe sleep log. I suggested you review the facility’s safe sleep policy with your infant teachers to ensure the policy is followed at all times. 4. All staff members must maintain active CPR/First Aid certification. New staff members have ninety days from their date of hire to complete the training. For existing staff, I suggested that you schedule classes two to four months prior to the current certifications’ expiration to ensure certification does not expire. I also suggested that once staff members complete the CPR/First Aid Class, you have them provide a copy of their certificate of completion or CPR/First Aid Card to you and immediately place in their file. 5. Emergency medical care information must be on file for each child. That information must include: (1) the name, address, and telephone number of the parent or other person to be contacted in case of an emergency; (2) the responsible party's choice of health care professional; (3) any chronic illness and any medication taken for that illness; and (4) any other information that has a direct bearing on ensuring safe medical treatment for the child. This emergency medical care information must be on file in the center on the child's first day of attendance and must be updated as changes occur and at least annually. I suggested you create a schedule to have all families update emergency information regularly to ensure the information is updated at least annually. You stated you plan to have the forms updated for each child on their birthday each year. 6. All children must have an immunization record or valid exemption on file within the first thirty (30) days of enrollment. I suggested you ask parents to provide the immunization record or exemption during the enrollment process, prior to the child beginning care, to ensure the documentation is on file in a timely manner. 7. The staff member who conducts the enrollment conference must provide a written copy of and explain the center's discipline policies to each child's parents at the time of enrollment. The child care center must obtain from each parent, legal guardian, or full-time custodian a statement that attests that a copy of the center's written discipline policies was given to and discussed with him or her. That statement must include: the child's name; the date of enrollment; and if different, from the enrollment date the date the parent, legal guardian, or full-time custodian signed the statement. The signed, dated statement must be in the child's record. I suggested you review your enrollment packet to ensure all required forms are contained. 8. All staff members must complete all Health and Safety Trainings within the first year of hire and every five (5) years thereafter. These trainings can be found on the DCDEE Moodle Training site. I suggested you set a calendar reminder to ensure trainings for new staff members are completed in a timely manner. I also suggested you use the Health and Safety Training Record to keep track of required trainings and to ensure trainings are completed on time. This form can be found on the DCDEE website under the “Provider” tab. Consultation: Hold harmless has been extended until the new QRIS system is implemented. Programs still have the option to choose to voluntarily complete the star rated license reassessment if they so desire. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: Visit Date: 9/11/2024 Number Present: 107 Completed Date: 9/11/2024 Age: From 0 To 9 Total Minutes: 407 Time In: 08:19 AM Time Out: 12:08 PM Time In: 01:02 PM Time Out: 04:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety requirements. You, Sharon Williams-Floyd, Administrator, assisted with today’s visit. A checklist was used to note the requirements I monitored today. Your program currently operates with a four (4) star license issued January 13, 2022. The permit restrictions were in compliance including First Shift (daytime care), meets enhanced ratios, and meets enhanced space. The Secretary of State website was checked on September 11, 2024, and your business, Kindercare Education LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor and outdoor learning environments. Children throughout the facility were participating in breakfast, routines, lunch, free play, group time, nap, snack, and outdoor play during the visit. The last sanitation inspection was conducted on May 29, 2024. A “superior” classification was issued with five (5) demerits noted on the grade card. The last fire inspection was conducted on December 19, 2023. The last fire drill was conducted on July 30, 2024. The last emergency drill was conducted on June 28, 2024. The last playground inspection was conducted on August 20, 2024. Thirteen (13) children’s files were reviewed during the visit. Ten (10) new staff files and Three (3) existing staff file were reviewed during the visit. The following violations were observed/documented during today’s visit: Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. There was no fire drill documented in August 2024. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2, one (1) bottle of Ecolab Ready to Use Disinfectant Cleaner with multiple warnings was in an unlocked cabinet under the handwashing sink attached to the diaper changing table. .2820(b) 871 Center staff did not comply with the safe sleep policy. In Space #1, one (1) infant, eleven (11) months of age, had a visual sleep check documented on September 3, 2024, at 12:00pm and not again until 12:16pm, and on September 6, 2024, at 3:30pm and not again until 2:46pm. In Space #1, a second infant, eleven (11) months of age, had a visual sleep check documented on September 3, 2024, at 12:00pm and not again until 12:16pm. In Space #1, one (1) infant, eight (8) months of age, had a visual sleep check documented on August 30, 2024, at 1:15pm and not again until 1:34pm, and on August 20, 2024, at 2:00pm and not again until 2:16pm. In Space #1, one (1) infant, ten (10) months of age, had a visual sleep check documented on August 29, 2024, at 2:00pm and not again until 2:16pm. 10A NCAC 09 .0606(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The First Aid Certification for one (1) staff member, employed on July 11, 2022, and one (1) staff member, employed on October 3, 2023, both expired on May 17, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The CPR Certification for one (1) staff member, employed on July 11, 2022, and one (1) staff member, employed on October 3, 2023, both expired on May 17, 2024. .1102(d) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. The emergency information on file for one (1) child, enrolled on August 24, 2021, was last updated on July 20, 2022. The emergency information on file for one (1) child, enrolled on October 4, 2021, was last updated July 26, 2023. .0802(c) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child, enrolled on January 8, 2024, did not have an immunization record for valid exemption on file. 10A NCAC 09 .0302(d)(2) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. One (1) child, enrolled on April 28, 2024, did not have a signed statement on file from their parent, legal guardian, or full-time custodian that attests that a copy of the center's written discipline policies was given to and discussed with them. .1804(c) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff member, employed on August 23, 2023, did not complete the health and safety trainings. .1102(a) The violations documented must be corrected immediately. On or before September 25, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected, and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit, and license ID number in the letter. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, it may be considered falsification of information. If sufficient information is not received by the due date, an unannounced follow-up visit may be conducted. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please send your letter to christine.rosinski@dhhs.nc.gov. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 87%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Fire drills must be conducted at least once a month and documented on a fire drill log. I suggested you set a reminder on your calendar and/or conduct fire drills on the same day as monthly playground inspections to ensure the drills are conducted as required. Be sure to document each fire drill on the Fire Drill Log immediately after the drill is conducted to ensure a drill is documented at least monthly. 2. All hazardous items with multiple warnings and items in aerosol containers must be kept in locked storage. Items labeled “keep out of reach of children” with no other warnings may be stored five (5) feet off the ground. Have staff check their classroom thoroughly each morning to ensure all hazardous products are stored properly. The cabinet where the hazardous item was located during the visit was locked during the visit. You stated the cabinet door will remain locked if hazardous items are stored inside. I suggested you review this information with all staff members and remind all staff members to keep doors to cabinets and other storage areas that are used to store hazardous items locked at all times. 3. Your facility’s safe sleep policy must be followed at all times. Per rule and your facility’s safe sleep policy, sleeping infants must be visually checked at least once every fifteen (15) minutes and the check documented on a safe sleep log. I suggested you review the facility’s safe sleep policy with your infant teachers to ensure the policy is followed at all times. 4. All staff members must maintain active CPR/First Aid certification. New staff members have ninety days from their date of hire to complete the training. For existing staff, I suggested that you schedule classes two to four months prior to the current certifications’ expiration to ensure certification does not expire. I also suggested that once staff members complete the CPR/First Aid Class, you have them provide a copy of their certificate of completion or CPR/First Aid Card to you and immediately place in their file. 5. Emergency medical care information must be on file for each child. That information must include: (1) the name, address, and telephone number of the parent or other person to be contacted in case of an emergency; (2) the responsible party's choice of health care professional; (3) any chronic illness and any medication taken for that illness; and (4) any other information that has a direct bearing on ensuring safe medical treatment for the child. This emergency medical care information must be on file in the center on the child's first day of attendance and must be updated as changes occur and at least annually. I suggested you create a schedule to have all families update emergency information regularly to ensure the information is updated at least annually. You stated you plan to have the forms updated for each child on their birthday each year. 6. All children must have an immunization record or valid exemption on file within the first thirty (30) days of enrollment. I suggested you ask parents to provide the immunization record or exemption during the enrollment process, prior to the child beginning care, to ensure the documentation is on file in a timely manner. 7. The staff member who conducts the enrollment conference must provide a written copy of and explain the center's discipline policies to each child's parents at the time of enrollment. The child care center must obtain from each parent, legal guardian, or full-time custodian a statement that attests that a copy of the center's written discipline policies was given to and discussed with him or her. That statement must include: the child's name; the date of enrollment; and if different, from the enrollment date the date the parent, legal guardian, or full-time custodian signed the statement. The signed, dated statement must be in the child's record. I suggested you review your enrollment packet to ensure all required forms are contained. 8. All staff members must complete all Health and Safety Trainings within the first year of hire and every five (5) years thereafter. These trainings can be found on the DCDEE Moodle Training site. I suggested you set a calendar reminder to ensure trainings for new staff members are completed in a timely manner. I also suggested you use the Health and Safety Training Record to keep track of required trainings and to ensure trainings are completed on time. This form can be found on the DCDEE website under the “Provider” tab. Consultation: Hold harmless has been extended until the new QRIS system is implemented. Programs still have the option to choose to voluntarily complete the star rated license reassessment if they so desire. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: Visit Date: 6/17/2024 Number Present: 100 Completed Date: 6/17/2024 Age: From 0 To 11 Total Minutes: 163 Time In: 08:17 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Sharon Williams-Floyd, Administrator, assisted me with today’s visit. Your program currently operates with a four (4) star license issued January 13, 2022. The permit restrictions were in compliance including First Shift (daytime care), meets enhanced ratios, and meets enhanced space. The Secretary of State website was checked on June 12, 2024, and your business, Kindercare Learning LLC, was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The last sanitation inspection was conducted on May 29, 2024. A “superior” classification was issued with five (5) demerits noted on the grade card. The last fire inspection was conducted on December 19, 2023. The most recent fire drill was conducted on May 21, 2024, the most recent emergency drill was conducted on March 28, 2024, and the most recent playground inspection was conducted on May 21, 2024. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in the indoor learning environment. Children throughout the facility were participating in routines, breakfast, free play, group time and outdoor play during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training, and Criminal Background Checks. Five (5) new staff members were hired since the last visit. The following violations were observed/documented during the visit: Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In Space #1, one (1) tube of Boudreauxs Butt Paste expired March 2024. In Space #2, one (1) tube of Desitin Maximum Strength Diaper Rash Paste expired May 2024, and one (1) bottle of Babyganics Natural Insect Repellent expired November 2021. .0803(12) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The First Aid certification for one (1) staff member, employed on October 3, 2023, expired on May 17, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The CPR certification for one (1) staff member, employed on October 3, 2023, expired on May 17, 2024. .1102(d) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #2, The Permission to Administer Medication Form for one (1) container of A&D Prevent Diaper Rash Ointment expired on June 12, 2024. In Space #2, the Permission to Administer Medication Form for one (1) tube of Desitin Maximum Strength Diaper Rash Paste expired on May 18, 2024. In Space #2, the Permission to Administer Medication Form for one (1) bottle of Babyganics Natural Insect Repellent did not have dates listed that the permission was valid. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by July 1, 2024. Please send your letter to christine.rosinski@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 87%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Any medication remaining after the course of treatment is completed, after authorization is withdrawn or after authorization or medication has expired must be returned to the child's parents. Any medication the parent fails to retrieve within 72 hours of completion of treatment, or withdrawal of authorization, should be discarded. I suggested you have teachers check all medications at least once per month to ensure no medications or permission to administer medication forms have expired. Medications should be checked when they are brought into the facility by parents to ensure they are not already expired. 2. All staff members must maintain active CPR/First Aid certification. New staff members have ninety days from their date of hire to complete the training. For existing staff members, I suggested you schedule classes two to four months prior to the current certifications’ expiration to ensure certification does not expire. You texted the trainer your facility uses for CPR/First Aid Training during the visit to request training for the staff member. 3. Standing permission to administer medications for chronic illnesses may be given for up to six (6) months. A new Permission to Administer Medication for Chronic Medical Conditions form must be completed by the child’s guardian at least every six (6) months. Standing permission to administer over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, may be given for up to twelve (12) months. I suggested teachers check medications and permission forms at least once per month to ensure no medication or permission forms are expired. I also reminded you that teachers should check Permission to Administer Medication Forms when brought in to ensure the form is filled out completely and correctly. Consultation The hold harmless legislation was extended and signed into law on Monday June 12th, 2023. This legislation allows facilities to remain at their current star level without a reassessment until June 30, 2024 and when reassessed it reduces the education evaluation requirements for lead teachers from 75% to 50% until June of 2026. To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each include a preparation year and a reassessment year. Your facility is in cohort two. Beginning in July and throughout the next few months I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2025 and June 30, 2026. If possible, we will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ . This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: Visit Date: 10/3/2023 Number Present: 120 Completed Date: 10/3/2023 Age: From 0 To 5 Total Minutes: 422 Time In: 08:43 AM Time Out: 12:16 PM Time In: 01:11 PM Time Out: 04:40 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety requirements. You, Sharon Williams-Floyd, Administrator, assisted me with today’s visit. Dinah Brown, Child Care Consultant, accompanied me on the visit. A checklist was used to note the requirements I monitored today. Your program currently operates with a four (4) star license issued January 13, 2022. The permit restrictions were in compliance including First Shift (daytime care), meets enhanced ratios, and meets enhanced space. The Secretary of State website was checked on October 3, 2023, and your business, Kindercare Education LLC., was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The last sanitation inspection was conducted on June 2, 2023. A “superior” classification was issued with seven (7) demerits noted on the grade card. The last fire inspection was conducted on December 8, 2022. The following violations were observed/documented during today’s visit: Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space #8a/b, the mini refrigerator used to store bottles for children did not have a thermometer. 15A NCAC 18A .2806(j)(2) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #3, one (1) outlet on a surge protector on top of the cubbies was not covered with a safety plug. In Space #7b, four (4) outlets on a surge protector on the shelf to the left of the cubbies were not covered with safety plugs. 10A NCAC 09 .0604(c) 813 Electric fans were not mounted out of reach or did not have a mesh guard to prevent access. In Space #1, one (1) electric fan was on top of the mini refrigerator used to store bottles for infants. The fan was not mounted and was not covered with a mesh guard. 10A NCAC 09 .0604(d) 871 Center staff did not comply with the safe sleep policy. In Space #1, one (1) sleeping infant, four (4) months of age, had a visual safe sleep check documented on September 18, 2023 at 10:30am and not again until 10:47am, on September 25, 2023 at 9:45am and not again until 10:04am, and on September 25, 2023 at 10:12 am and not again until 10:30am. In Space #1, one (1) sleeping infant, two (2) months of age, had a visual safe sleep check documented on September 6, 2023 at 2:15pm and not again until 2:31pm, on September 7, 2023 at 9:10am and not again until 9:40am, and on September 22, 2023 at 7:30am and not again until 7:49am. In Space #1, one (1) sleeping infant, five (5) months of age, had a visual safe sleep check documented on September 19, 2023 at 9:13 am and not again until 9:30am. In Space #1, one (1) sleeping infant, ten (10) months of age, had a visual safe sleep check documented on September 6, 2023 at 2:15pm and not again until 2:33p, on September 8, 2023 at 12:00pm and not again until 12:17pm, and on September 8, 2023 at 1:45pm and not again until 2:01pm. In Space #1, one (1) sleeping infant, eleven (11) months of age, had a visual safe sleep check documented on September 8, 2023 at 11:12 am and not again until 11:30am. 10A NCAC 09 .0606(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff member, present during the date of the visit and employed on October 3, 2023, did not have a medical exam on file which was signed by a health care professional indicating that the person is emotionally and physically fit to care for children. 10A NCAC 09 .0701(a) 1866 Other surfacing materials not identified in rule were used that did not meet the ASTM standards, were not installed, maintained, and/or replaced according to manufacturer's instructions. On Playground #3, no manufacturer's instructions or certifications were on file for the new turf surfacing installed under the stationary play structure. .0605(j)(2) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #8a/b, there was no permission to administer medication form for one (1) tube of Calmoseptine Ointment. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff member, employed on July 11, 2022, did not complete all of the required health and safety trainings. .1102(a) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by October 17, 2023. Please send your letter to christine.rosinski@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 92%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Potentially hazardous food requiring refrigeration after preparation, including bottles containing breast milk and formula, must be stored at a temperature of 45°F or below. A thermometer must be placed in every refrigerator used to store food and bottles for infants and children to ensure the proper temperature is maintained. You had an extra thermometer in the office, which you placed in the refrigerator during the visit. I suggested you continue to keep extra thermometers on site to replace any thermometers when needed. 2. All electrical outlets and power strips not in use must be kept covered with safety plugs at all times unless located behind furniture that cannot be moved by a child. You had extra outlet covers on-site and covered all outlets with safety plugs during the visit. I suggested you keep extra safety plugs in each classroom to ensure outlets and power strips are kept covered. Remind teachers to place a safety plug in every outlet anytime a plug is removed. 3. Electric fans must be mounted out of the reach of children or must be fitted with a mesh guard to prevent access by children. You removed the fan from the classroom and placed it in the office during the visit. I suggested you purchase mesh covers for fans if they are placed in the classrooms. 4. Your facility’s safe sleep policy must be followed at all times. Per rule and your facility’s safe sleep policy, sleeping infants must be visually checked at least once every fifteen (15) minutes and the check documented on a safe sleep log. I suggested you review the facility’s safe sleep policy with your infant teachers to ensure the policy is followed at all times. 5. Child care providers and uncompensated providers who are not substitute providers or volunteers as including the director, must have a medical exam on file that is signed by a health care professional that indicates that the person is emotionally and physically fit to care for children prior to employment. When submitted, the medical statement may not be older than 12 months. I suggested you use the staff medical exam found on the DCDEE website under the “Provider” tab to ensure the medical exams for staff members contain all information required by rule. 6. All stationary outdoor equipment more than 18 inches high must be installed over protective surfacing. Footings which anchor equipment must not be exposed. Protective surfacing must be either: (1) loose surfacing material, including wood mulch, double shredded bark mulch, uniform wood chips, fine sand, coarse sand, and pea gravel, except that pea gravel shall not be used if the area will be used by children under three years of age. Loose surfacing material shall not be installed over concrete; or (2) other materials that have been certified by the manufacturer to be shock-absorbing protective material in accordance with the American Society for Testing and Materials (ASTM) Standard F 1292, may be used if installed, maintained, and replaced according to the manufacturer's instructions. Manufacturer’s instructions must be maintained on site to ensure the material is installed correctly and an approved surfacing material. You reached out to the corporate office during the visit to obtain this information; however, the information was not obtained by the conclusion of the visit. 7. Standing permission to administer medications for chronic illnesses may be given for up to six (6) months. A new Permission to Administer Medication for Chronic Medical Conditions form must be completed by the child’s guardian at least every six (6) months. Standing permission to administer over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, may be given for up to twelve (12) months. Teachers should periodically check medications and permission forms to ensure there is a permission to administer medication form for each medication and that no medication or permission forms are expired. Continue to use the Permission to Administer Medication for Chronic Medical Conditions form and the Medication Administration Permission for Over-the-Counter Topical Medications and Fluoridated Toothpaste form found on the Division’s website under the “Provider” tab. Staff members should check permission to administer medication forms when a new medication is brought to the facility to ensure it is completed for the correct medication and that it is completed fully. Staff members should not accept a medication without an accompanying permission to administer medication form. 8. All staff members must complete all Health and Safety Trainings within the first year of hire and every five (5) years thereafter. These trainings can be found on the DCDEE Moodle Training site. I suggested you set a calendar reminder to ensure trainings for new staff members are completed in a timely manner. I also suggested you use the Health and Safety Training Record to keep track of required trainings and to ensure trainings are completed on time. This form can be found on the DCDEE website under the “Provider” tab. Consultation: Qualifying letters are now valid for five (5) years from the date of issue. Please begin the criminal background re-check at least two (2) months prior to the expiration of the current qualifying letter. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: Visit Date: 10/3/2023 Number Present: 120 Completed Date: 10/3/2023 Age: From 0 To 5 Total Minutes: 422 Time In: 08:43 AM Time Out: 12:16 PM Time In: 01:11 PM Time Out: 04:40 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety requirements. You, Sharon Williams-Floyd, Administrator, assisted me with today’s visit. Dinah Brown, Child Care Consultant, accompanied me on the visit. A checklist was used to note the requirements I monitored today. Your program currently operates with a four (4) star license issued January 13, 2022. The permit restrictions were in compliance including First Shift (daytime care), meets enhanced ratios, and meets enhanced space. The Secretary of State website was checked on October 3, 2023, and your business, Kindercare Education LLC., was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The last sanitation inspection was conducted on June 2, 2023. A “superior” classification was issued with seven (7) demerits noted on the grade card. The last fire inspection was conducted on December 8, 2022. The following violations were observed/documented during today’s visit: Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space #8a/b, the mini refrigerator used to store bottles for children did not have a thermometer. 15A NCAC 18A .2806(j)(2) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #3, one (1) outlet on a surge protector on top of the cubbies was not covered with a safety plug. In Space #7b, four (4) outlets on a surge protector on the shelf to the left of the cubbies were not covered with safety plugs. 10A NCAC 09 .0604(c) 813 Electric fans were not mounted out of reach or did not have a mesh guard to prevent access. In Space #1, one (1) electric fan was on top of the mini refrigerator used to store bottles for infants. The fan was not mounted and was not covered with a mesh guard. 10A NCAC 09 .0604(d) 871 Center staff did not comply with the safe sleep policy. In Space #1, one (1) sleeping infant, four (4) months of age, had a visual safe sleep check documented on September 18, 2023 at 10:30am and not again until 10:47am, on September 25, 2023 at 9:45am and not again until 10:04am, and on September 25, 2023 at 10:12 am and not again until 10:30am. In Space #1, one (1) sleeping infant, two (2) months of age, had a visual safe sleep check documented on September 6, 2023 at 2:15pm and not again until 2:31pm, on September 7, 2023 at 9:10am and not again until 9:40am, and on September 22, 2023 at 7:30am and not again until 7:49am. In Space #1, one (1) sleeping infant, five (5) months of age, had a visual safe sleep check documented on September 19, 2023 at 9:13 am and not again until 9:30am. In Space #1, one (1) sleeping infant, ten (10) months of age, had a visual safe sleep check documented on September 6, 2023 at 2:15pm and not again until 2:33p, on September 8, 2023 at 12:00pm and not again until 12:17pm, and on September 8, 2023 at 1:45pm and not again until 2:01pm. In Space #1, one (1) sleeping infant, eleven (11) months of age, had a visual safe sleep check documented on September 8, 2023 at 11:12 am and not again until 11:30am. 10A NCAC 09 .0606(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff member, present during the date of the visit and employed on October 3, 2023, did not have a medical exam on file which was signed by a health care professional indicating that the person is emotionally and physically fit to care for children. 10A NCAC 09 .0701(a) 1866 Other surfacing materials not identified in rule were used that did not meet the ASTM standards, were not installed, maintained, and/or replaced according to manufacturer's instructions. On Playground #3, no manufacturer's instructions or certifications were on file for the new turf surfacing installed under the stationary play structure. .0605(j)(2) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #8a/b, there was no permission to administer medication form for one (1) tube of Calmoseptine Ointment. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff member, employed on July 11, 2022, did not complete all of the required health and safety trainings. .1102(a) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by October 17, 2023. Please send your letter to christine.rosinski@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 92%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Potentially hazardous food requiring refrigeration after preparation, including bottles containing breast milk and formula, must be stored at a temperature of 45°F or below. A thermometer must be placed in every refrigerator used to store food and bottles for infants and children to ensure the proper temperature is maintained. You had an extra thermometer in the office, which you placed in the refrigerator during the visit. I suggested you continue to keep extra thermometers on site to replace any thermometers when needed. 2. All electrical outlets and power strips not in use must be kept covered with safety plugs at all times unless located behind furniture that cannot be moved by a child. You had extra outlet covers on-site and covered all outlets with safety plugs during the visit. I suggested you keep extra safety plugs in each classroom to ensure outlets and power strips are kept covered. Remind teachers to place a safety plug in every outlet anytime a plug is removed. 3. Electric fans must be mounted out of the reach of children or must be fitted with a mesh guard to prevent access by children. You removed the fan from the classroom and placed it in the office during the visit. I suggested you purchase mesh covers for fans if they are placed in the classrooms. 4. Your facility’s safe sleep policy must be followed at all times. Per rule and your facility’s safe sleep policy, sleeping infants must be visually checked at least once every fifteen (15) minutes and the check documented on a safe sleep log. I suggested you review the facility’s safe sleep policy with your infant teachers to ensure the policy is followed at all times. 5. Child care providers and uncompensated providers who are not substitute providers or volunteers as including the director, must have a medical exam on file that is signed by a health care professional that indicates that the person is emotionally and physically fit to care for children prior to employment. When submitted, the medical statement may not be older than 12 months. I suggested you use the staff medical exam found on the DCDEE website under the “Provider” tab to ensure the medical exams for staff members contain all information required by rule. 6. All stationary outdoor equipment more than 18 inches high must be installed over protective surfacing. Footings which anchor equipment must not be exposed. Protective surfacing must be either: (1) loose surfacing material, including wood mulch, double shredded bark mulch, uniform wood chips, fine sand, coarse sand, and pea gravel, except that pea gravel shall not be used if the area will be used by children under three years of age. Loose surfacing material shall not be installed over concrete; or (2) other materials that have been certified by the manufacturer to be shock-absorbing protective material in accordance with the American Society for Testing and Materials (ASTM) Standard F 1292, may be used if installed, maintained, and replaced according to the manufacturer's instructions. Manufacturer’s instructions must be maintained on site to ensure the material is installed correctly and an approved surfacing material. You reached out to the corporate office during the visit to obtain this information; however, the information was not obtained by the conclusion of the visit. 7. Standing permission to administer medications for chronic illnesses may be given for up to six (6) months. A new Permission to Administer Medication for Chronic Medical Conditions form must be completed by the child’s guardian at least every six (6) months. Standing permission to administer over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, may be given for up to twelve (12) months. Teachers should periodically check medications and permission forms to ensure there is a permission to administer medication form for each medication and that no medication or permission forms are expired. Continue to use the Permission to Administer Medication for Chronic Medical Conditions form and the Medication Administration Permission for Over-the-Counter Topical Medications and Fluoridated Toothpaste form found on the Division’s website under the “Provider” tab. Staff members should check permission to administer medication forms when a new medication is brought to the facility to ensure it is completed for the correct medication and that it is completed fully. Staff members should not accept a medication without an accompanying permission to administer medication form. 8. All staff members must complete all Health and Safety Trainings within the first year of hire and every five (5) years thereafter. These trainings can be found on the DCDEE Moodle Training site. I suggested you set a calendar reminder to ensure trainings for new staff members are completed in a timely manner. I also suggested you use the Health and Safety Training Record to keep track of required trainings and to ensure trainings are completed on time. This form can be found on the DCDEE website under the “Provider” tab. Consultation: Qualifying letters are now valid for five (5) years from the date of issue. Please begin the criminal background re-check at least two (2) months prior to the expiration of the current qualifying letter. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: Visit Date: 10/3/2023 Number Present: 120 Completed Date: 10/3/2023 Age: From 0 To 5 Total Minutes: 422 Time In: 08:43 AM Time Out: 12:16 PM Time In: 01:11 PM Time Out: 04:40 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety requirements. You, Sharon Williams-Floyd, Administrator, assisted me with today’s visit. Dinah Brown, Child Care Consultant, accompanied me on the visit. A checklist was used to note the requirements I monitored today. Your program currently operates with a four (4) star license issued January 13, 2022. The permit restrictions were in compliance including First Shift (daytime care), meets enhanced ratios, and meets enhanced space. The Secretary of State website was checked on October 3, 2023, and your business, Kindercare Education LLC., was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The last sanitation inspection was conducted on June 2, 2023. A “superior” classification was issued with seven (7) demerits noted on the grade card. The last fire inspection was conducted on December 8, 2022. The following violations were observed/documented during today’s visit: Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space #8a/b, the mini refrigerator used to store bottles for children did not have a thermometer. 15A NCAC 18A .2806(j)(2) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #3, one (1) outlet on a surge protector on top of the cubbies was not covered with a safety plug. In Space #7b, four (4) outlets on a surge protector on the shelf to the left of the cubbies were not covered with safety plugs. 10A NCAC 09 .0604(c) 813 Electric fans were not mounted out of reach or did not have a mesh guard to prevent access. In Space #1, one (1) electric fan was on top of the mini refrigerator used to store bottles for infants. The fan was not mounted and was not covered with a mesh guard. 10A NCAC 09 .0604(d) 871 Center staff did not comply with the safe sleep policy. In Space #1, one (1) sleeping infant, four (4) months of age, had a visual safe sleep check documented on September 18, 2023 at 10:30am and not again until 10:47am, on September 25, 2023 at 9:45am and not again until 10:04am, and on September 25, 2023 at 10:12 am and not again until 10:30am. In Space #1, one (1) sleeping infant, two (2) months of age, had a visual safe sleep check documented on September 6, 2023 at 2:15pm and not again until 2:31pm, on September 7, 2023 at 9:10am and not again until 9:40am, and on September 22, 2023 at 7:30am and not again until 7:49am. In Space #1, one (1) sleeping infant, five (5) months of age, had a visual safe sleep check documented on September 19, 2023 at 9:13 am and not again until 9:30am. In Space #1, one (1) sleeping infant, ten (10) months of age, had a visual safe sleep check documented on September 6, 2023 at 2:15pm and not again until 2:33p, on September 8, 2023 at 12:00pm and not again until 12:17pm, and on September 8, 2023 at 1:45pm and not again until 2:01pm. In Space #1, one (1) sleeping infant, eleven (11) months of age, had a visual safe sleep check documented on September 8, 2023 at 11:12 am and not again until 11:30am. 10A NCAC 09 .0606(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff member, present during the date of the visit and employed on October 3, 2023, did not have a medical exam on file which was signed by a health care professional indicating that the person is emotionally and physically fit to care for children. 10A NCAC 09 .0701(a) 1866 Other surfacing materials not identified in rule were used that did not meet the ASTM standards, were not installed, maintained, and/or replaced according to manufacturer's instructions. On Playground #3, no manufacturer's instructions or certifications were on file for the new turf surfacing installed under the stationary play structure. .0605(j)(2) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #8a/b, there was no permission to administer medication form for one (1) tube of Calmoseptine Ointment. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff member, employed on July 11, 2022, did not complete all of the required health and safety trainings. .1102(a) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by October 17, 2023. Please send your letter to christine.rosinski@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 92%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Potentially hazardous food requiring refrigeration after preparation, including bottles containing breast milk and formula, must be stored at a temperature of 45°F or below. A thermometer must be placed in every refrigerator used to store food and bottles for infants and children to ensure the proper temperature is maintained. You had an extra thermometer in the office, which you placed in the refrigerator during the visit. I suggested you continue to keep extra thermometers on site to replace any thermometers when needed. 2. All electrical outlets and power strips not in use must be kept covered with safety plugs at all times unless located behind furniture that cannot be moved by a child. You had extra outlet covers on-site and covered all outlets with safety plugs during the visit. I suggested you keep extra safety plugs in each classroom to ensure outlets and power strips are kept covered. Remind teachers to place a safety plug in every outlet anytime a plug is removed. 3. Electric fans must be mounted out of the reach of children or must be fitted with a mesh guard to prevent access by children. You removed the fan from the classroom and placed it in the office during the visit. I suggested you purchase mesh covers for fans if they are placed in the classrooms. 4. Your facility’s safe sleep policy must be followed at all times. Per rule and your facility’s safe sleep policy, sleeping infants must be visually checked at least once every fifteen (15) minutes and the check documented on a safe sleep log. I suggested you review the facility’s safe sleep policy with your infant teachers to ensure the policy is followed at all times. 5. Child care providers and uncompensated providers who are not substitute providers or volunteers as including the director, must have a medical exam on file that is signed by a health care professional that indicates that the person is emotionally and physically fit to care for children prior to employment. When submitted, the medical statement may not be older than 12 months. I suggested you use the staff medical exam found on the DCDEE website under the “Provider” tab to ensure the medical exams for staff members contain all information required by rule. 6. All stationary outdoor equipment more than 18 inches high must be installed over protective surfacing. Footings which anchor equipment must not be exposed. Protective surfacing must be either: (1) loose surfacing material, including wood mulch, double shredded bark mulch, uniform wood chips, fine sand, coarse sand, and pea gravel, except that pea gravel shall not be used if the area will be used by children under three years of age. Loose surfacing material shall not be installed over concrete; or (2) other materials that have been certified by the manufacturer to be shock-absorbing protective material in accordance with the American Society for Testing and Materials (ASTM) Standard F 1292, may be used if installed, maintained, and replaced according to the manufacturer's instructions. Manufacturer’s instructions must be maintained on site to ensure the material is installed correctly and an approved surfacing material. You reached out to the corporate office during the visit to obtain this information; however, the information was not obtained by the conclusion of the visit. 7. Standing permission to administer medications for chronic illnesses may be given for up to six (6) months. A new Permission to Administer Medication for Chronic Medical Conditions form must be completed by the child’s guardian at least every six (6) months. Standing permission to administer over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, may be given for up to twelve (12) months. Teachers should periodically check medications and permission forms to ensure there is a permission to administer medication form for each medication and that no medication or permission forms are expired. Continue to use the Permission to Administer Medication for Chronic Medical Conditions form and the Medication Administration Permission for Over-the-Counter Topical Medications and Fluoridated Toothpaste form found on the Division’s website under the “Provider” tab. Staff members should check permission to administer medication forms when a new medication is brought to the facility to ensure it is completed for the correct medication and that it is completed fully. Staff members should not accept a medication without an accompanying permission to administer medication form. 8. All staff members must complete all Health and Safety Trainings within the first year of hire and every five (5) years thereafter. These trainings can be found on the DCDEE Moodle Training site. I suggested you set a calendar reminder to ensure trainings for new staff members are completed in a timely manner. I also suggested you use the Health and Safety Training Record to keep track of required trainings and to ensure trainings are completed on time. This form can be found on the DCDEE website under the “Provider” tab. Consultation: Qualifying letters are now valid for five (5) years from the date of issue. Please begin the criminal background re-check at least two (2) months prior to the expiration of the current qualifying letter. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 3655028 Consultant: CHRISTINE ROSINSKI Operation Type: Center Case Number: Visit Date: 10/3/2023 Number Present: 120 Completed Date: 10/3/2023 Age: From 0 To 5 Total Minutes: 422 Time In: 08:43 AM Time Out: 12:16 PM Time In: 01:11 PM Time Out: 04:40 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements, including health and safety requirements. You, Sharon Williams-Floyd, Administrator, assisted me with today’s visit. Dinah Brown, Child Care Consultant, accompanied me on the visit. A checklist was used to note the requirements I monitored today. Your program currently operates with a four (4) star license issued January 13, 2022. The permit restrictions were in compliance including First Shift (daytime care), meets enhanced ratios, and meets enhanced space. The Secretary of State website was checked on October 3, 2023, and your business, Kindercare Education LLC., was active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The last sanitation inspection was conducted on June 2, 2023. A “superior” classification was issued with seven (7) demerits noted on the grade card. The last fire inspection was conducted on December 8, 2022. The following violations were observed/documented during today’s visit: Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space #8a/b, the mini refrigerator used to store bottles for children did not have a thermometer. 15A NCAC 18A .2806(j)(2) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #3, one (1) outlet on a surge protector on top of the cubbies was not covered with a safety plug. In Space #7b, four (4) outlets on a surge protector on the shelf to the left of the cubbies were not covered with safety plugs. 10A NCAC 09 .0604(c) 813 Electric fans were not mounted out of reach or did not have a mesh guard to prevent access. In Space #1, one (1) electric fan was on top of the mini refrigerator used to store bottles for infants. The fan was not mounted and was not covered with a mesh guard. 10A NCAC 09 .0604(d) 871 Center staff did not comply with the safe sleep policy. In Space #1, one (1) sleeping infant, four (4) months of age, had a visual safe sleep check documented on September 18, 2023 at 10:30am and not again until 10:47am, on September 25, 2023 at 9:45am and not again until 10:04am, and on September 25, 2023 at 10:12 am and not again until 10:30am. In Space #1, one (1) sleeping infant, two (2) months of age, had a visual safe sleep check documented on September 6, 2023 at 2:15pm and not again until 2:31pm, on September 7, 2023 at 9:10am and not again until 9:40am, and on September 22, 2023 at 7:30am and not again until 7:49am. In Space #1, one (1) sleeping infant, five (5) months of age, had a visual safe sleep check documented on September 19, 2023 at 9:13 am and not again until 9:30am. In Space #1, one (1) sleeping infant, ten (10) months of age, had a visual safe sleep check documented on September 6, 2023 at 2:15pm and not again until 2:33p, on September 8, 2023 at 12:00pm and not again until 12:17pm, and on September 8, 2023 at 1:45pm and not again until 2:01pm. In Space #1, one (1) sleeping infant, eleven (11) months of age, had a visual safe sleep check documented on September 8, 2023 at 11:12 am and not again until 11:30am. 10A NCAC 09 .0606(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff member, present during the date of the visit and employed on October 3, 2023, did not have a medical exam on file which was signed by a health care professional indicating that the person is emotionally and physically fit to care for children. 10A NCAC 09 .0701(a) 1866 Other surfacing materials not identified in rule were used that did not meet the ASTM standards, were not installed, maintained, and/or replaced according to manufacturer's instructions. On Playground #3, no manufacturer's instructions or certifications were on file for the new turf surfacing installed under the stationary play structure. .0605(j)(2) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #8a/b, there was no permission to administer medication form for one (1) tube of Calmoseptine Ointment. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff member, employed on July 11, 2022, did not complete all of the required health and safety trainings. .1102(a) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by October 17, 2023. Please send your letter to christine.rosinski@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Prior to today's visit, your program maintained a compliance history of 92%. Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical assistance was provided on the following: 1. Potentially hazardous food requiring refrigeration after preparation, including bottles containing breast milk and formula, must be stored at a temperature of 45°F or below. A thermometer must be placed in every refrigerator used to store food and bottles for infants and children to ensure the proper temperature is maintained. You had an extra thermometer in the office, which you placed in the refrigerator during the visit. I suggested you continue to keep extra thermometers on site to replace any thermometers when needed. 2. All electrical outlets and power strips not in use must be kept covered with safety plugs at all times unless located behind furniture that cannot be moved by a child. You had extra outlet covers on-site and covered all outlets with safety plugs during the visit. I suggested you keep extra safety plugs in each classroom to ensure outlets and power strips are kept covered. Remind teachers to place a safety plug in every outlet anytime a plug is removed. 3. Electric fans must be mounted out of the reach of children or must be fitted with a mesh guard to prevent access by children. You removed the fan from the classroom and placed it in the office during the visit. I suggested you purchase mesh covers for fans if they are placed in the classrooms. 4. Your facility’s safe sleep policy must be followed at all times. Per rule and your facility’s safe sleep policy, sleeping infants must be visually checked at least once every fifteen (15) minutes and the check documented on a safe sleep log. I suggested you review the facility’s safe sleep policy with your infant teachers to ensure the policy is followed at all times. 5. Child care providers and uncompensated providers who are not substitute providers or volunteers as including the director, must have a medical exam on file that is signed by a health care professional that indicates that the person is emotionally and physically fit to care for children prior to employment. When submitted, the medical statement may not be older than 12 months. I suggested you use the staff medical exam found on the DCDEE website under the “Provider” tab to ensure the medical exams for staff members contain all information required by rule. 6. All stationary outdoor equipment more than 18 inches high must be installed over protective surfacing. Footings which anchor equipment must not be exposed. Protective surfacing must be either: (1) loose surfacing material, including wood mulch, double shredded bark mulch, uniform wood chips, fine sand, coarse sand, and pea gravel, except that pea gravel shall not be used if the area will be used by children under three years of age. Loose surfacing material shall not be installed over concrete; or (2) other materials that have been certified by the manufacturer to be shock-absorbing protective material in accordance with the American Society for Testing and Materials (ASTM) Standard F 1292, may be used if installed, maintained, and replaced according to the manufacturer's instructions. Manufacturer’s instructions must be maintained on site to ensure the material is installed correctly and an approved surfacing material. You reached out to the corporate office during the visit to obtain this information; however, the information was not obtained by the conclusion of the visit. 7. Standing permission to administer medications for chronic illnesses may be given for up to six (6) months. A new Permission to Administer Medication for Chronic Medical Conditions form must be completed by the child’s guardian at least every six (6) months. Standing permission to administer over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, may be given for up to twelve (12) months. Teachers should periodically check medications and permission forms to ensure there is a permission to administer medication form for each medication and that no medication or permission forms are expired. Continue to use the Permission to Administer Medication for Chronic Medical Conditions form and the Medication Administration Permission for Over-the-Counter Topical Medications and Fluoridated Toothpaste form found on the Division’s website under the “Provider” tab. Staff members should check permission to administer medication forms when a new medication is brought to the facility to ensure it is completed for the correct medication and that it is completed fully. Staff members should not accept a medication without an accompanying permission to administer medication form. 8. All staff members must complete all Health and Safety Trainings within the first year of hire and every five (5) years thereafter. These trainings can be found on the DCDEE Moodle Training site. I suggested you set a calendar reminder to ensure trainings for new staff members are completed in a timely manner. I also suggested you use the Health and Safety Training Record to keep track of required trainings and to ensure trainings are completed on time. This form can be found on the DCDEE website under the “Provider” tab. Consultation: Qualifying letters are now valid for five (5) years from the date of issue. Please begin the criminal background re-check at least two (2) months prior to the expiration of the current qualifying letter. Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, tammy.mcgalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-579-4463. Christine Rosinski PO Box 927 Cornelius, NC 28031 Christine.rosinski@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times