Highland Charter Head Start

G.S. 110-90 · Violation

Name of Operation: HIGHLAND CHARTER HEAD START Facility ID: 36000540 Consultant: FARRAN RHYNE Operation Type: Center Case Number: Visit Date: 4/30/2025 Number Present: 108 Completed Date: 4/30/2025 Age: From 3 To 5 Total Minutes: 300 Time In: 10:15 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety. Your last annual compliance visit was completed on September 5, 2024. Upon arrival you, Yulanda Bradley, Administrator, assisted me with the visit. The North Carolina Secretary of State website was viewed on April 29, 2025, and Gaston Community Action, Inc. was listed as current and in good standing. If you decide to sell your business, then you must notify me, Farran Rhyne, at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. Your program operates with a five (5) star rated license issued on March 13, 2020, earning six (6) points in staff education, six (6) points in program standards, and one (1) quality point. The license was posted, and the permit restrictions were in compliance including: 1st shift, meets enhanced ratios, meets enhanced space, and no cooking allowed. A walk-through was completed, and all licensed indoor and outdoor spaces were monitored. NC Pre-K and Transportation requirements were monitored. A checklist was used to note the requirements I monitored. Staff and children were observed during handwashing, toileting, indoor free play, outdoor gross motor play, and lunch. You requested for an existing indoor space listed on your floorplan to be measured and approved for use. One (1) indoor space was measured. I received the fire inspection and sanitation inspection prior to today’s visit. I reminded you that I must receive the building inspection before children use this space. Developmentally appropriate materials and furnishings will be put in the new space prior to children using the space. I will follow up with you regarding the final space calculations. You stated your last operating day is May 21, 2025, and your program will be closed during the summer. As discussed, staff files, children files, and program records will be monitored on Thursday, May 1, 2025. Inspections/Drills: The last fire inspection was completed on November 13, 2024. The last sanitation inspection was completed on March 13, 2025. A “superior” classification was issued with eight (8) demerits noted on the grade card. The last monthly fire drill was completed on April 2, 2025, at 9:35am. The last emergency drill was a lockdown completed on April 2, 2025, at 12:25pm. The last playground inspection was completed on April 29, 2025. Lead and Asbestos Testing: The last lead water test was completed on May 22, 2024. The lead-based paint and asbestos test results are in progress. No violations were observed. Violation Number Comment Rule 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One (1) staff member, Lindsey Littlejohn, employed on August 23, 2024, had a qualification letter on file with an expiration date of January 17, 2025. A new qualification letter was not received until February 10, 2025. G.S. 110-90.2(b) & .2703(n)&(o) 1757 A valid qualification letter was not on file and available to review at the facility. One (1) staff member, Lindsey Littlejohn, employed on August 23, 2024, had a qualification letter on file with an expiration date of January 17, 2025. The staff member did not have a current staff qualification letter on file for review from January 17, 2025, through February 09, 2025. G.S. 110-90.2(b) & (d) & .2703(e) Technical Assistance: Criminal Background Checks - I suggested that you begin the process for a criminal background recheck within six months prior to the expiration date. As a reminder, criminal background check qualification is valid for five years. A valid criminal background check qualification letter must be on file for each employee and must be made available for review. This was corrected during the visit by a current qualifying letter being on file and available for review. Reminders & Resources: *You must schedule and obtain a fire inspection within 12 months of your center's previous fire inspection and notify the local fire inspector when it is time for your center's annual fire inspection. You must submit the original of the approved annual fire inspection report to your Child Care Consultant within one week of the inspection visit on the form provided by the Division. *You must complete on-going health and safety trainings every five years. *Under rule 15A NCAC 18A .2816, child care centers are required to complete lead water testing every three (3) years. *For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. * The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Compliance History: The program’s compliance history was ninety-five percent (95%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0003. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: HIGHLAND CHARTER HEAD START Facility ID: 36000540 Consultant: FARRAN RHYNE Operation Type: Center Case Number: Visit Date: 9/5/2024 Number Present: 99 Completed Date: 9/5/2024 Age: From 3 To 5 Total Minutes: 238 Time In: 09:32 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety, and to begin your rated license assessment. Your last annual compliance visit was completed on August 20, 2023. Upon arrival you, Yulanda Bradley, Administrator, assisted me with the visit. Kristen Mauney, Child Care Consultant, accompanied me on the visit. The North Carolina Secretary of State website was viewed on August 30, 2024, and Gaston Community Action, Inc. was listed as current and active. If you decide to sell your business, then you must notify me, Farran Rhyne, at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. You had no updates to report. Your program operates with a five (5) star rated license issued on March 13, 2020, earning six (6) points in staff education, six (6) points in program standards, and one (1) quality point. The program’s license restrictions include the following: 1st shift, meets enhanced ratios, meets enhanced space, and no cooking allowed. A walk-through was completed and all licensed indoor and outdoor spaces were monitored. A checklist was used to note the requirements I monitored. Staff and children were observed during teacher directed activities and outdoor gross motor play. Inspections/Drills: The last fire inspection was completed on November 1, 2023. The last sanitation inspection was completed on January 30, 2024. A “superior” classification was issued with four (4) demerits noted on the grade card. The last monthly fire drill was completed on August 30, 2024, at 10:45am. The last emergency drill was a lock down drill completed on March 7, 2024, at 10:00am. The last operating day was May 22, 2024. The first day of the 2024-2025 school year was August 19, 2024. I suggested an emergency drill be completed as soon as possible. The last playground inspection was completed on August 19, 2024. The Emergency Preparedness Plan on file was completed on June 12, 2017. Lead Testing: The last lead water test was completed on May 22, 2024. Files Reviewed: Children’s files and program files were monitored. Ten (10) children’s files were reviewed. The staff and training worksheets were unavailable during the visit. An announced follow-up visit will be completed to monitor staff files. I discussed the Children’s Record form with you today, and the form was completed and verified during the visit. The following violations were observed: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, one (1) tube of Colgate Kids Cavity Protection toothpaste, two (2) tubes of Crest Kids Cavity Protection toothpaste, one (1) tube of Aim toothpaste, two (2) aerosol cans of Lysol disinfectant spray, one (1) aerosol can of True Living disinfectant spray, (1) spray bottle of Lysol multi-surface cleaner, and one (1) spray bottle of Value cleaner with bleach were in an unlocked closet and accessible to children. In space #4, two (2) aerosol cans of Walgreens disinfectant spray, one (1) aerosol can of Chase’s Clean Home disinfectant spray, one (1) spray bottle of Power House glass cleaner, one (1) aerosol can of Wizard air freshener, one (1) aerosol can of Homebright disinfectant spray, and one (1) aerosol can of Scrubfree bathroom cleaner were in an unlocked closet and accessible to children with the key in the lock. One (1) gallon jug of Zep neutral pH floor cleaner, one (1) Deb aerosol can of foam hand soap, one (1) spray bottle of Buckeye Eco glass cleaner, one (1) gallon jug of Step germicidal cleaner and deodorant, (1) bottle of Power House glass cleaner wipes, and one (1) Home Store glass and surface cleaner were observed in the unlocked janitorial supply closet located in the hallway and accessible to children. .2820(b) Technical Assistance regarding the violations observed: Storage of Hazardous Products: All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled must be stored in a locked storage room or cabinet. Locked storage rooms and cabinets shall include those which are unlocked with a combination lock, electronic or magnetic device, keypad, key, or equivalent locking device. Keys and electronic or magnetic unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. I suggested that you check all areas of each classroom at the beginning of the day and throughout the day to ensure hazardous products are kept in locked storage. This was corrected during the visit by staff locking the closet in Space #1, Space #4, and the Janitorial supply closet in the hall. Consultation: Star Rated License Reassessment Information: You stated your program has voluntarily opted to complete the star rated license reassessment. We discussed guidance for ECERS-R including the cozy area, handwashing routines, and living items. We also discussed staff need to submit education to ensure their WORKS account is current. A copy of the Application for Assessment for a Two Component Star Rated License was provided to you during today’s visit. Education Points and Program Standards will be assessed once the Environment Rating Scale has been completed. We discussed the Rated License Assessment Request Review Form and the scheduling process for your Rating Scale Assessment. I suggested that you visit www.ncrlap.org for supplemental materials for preparing for the Environment Rating Scale Assessment. The NC Rated License Assessment Project (NCRLAP) also offers Webinar trainings for staff. I would suggest that you register now for upcoming Webinar trainings listed on the NCRLAP website. Emergency Preparedness and Response Plan: I discussed with you the child care requirements for maintaining your program’s Emergency Preparedness and Response Plan. You stated you are having issues with accessing the facility’s Emergency Preparedness and Response Plan from the Emergency Management Portal. I provided you with the below information on receiving help with your EPR Plan and access to the portal. EPR Help Requests need to be emailed to DCDEE at dcdee.inservice.training@dhhs.nc.gov. To request EPR help, please call 919-814-6365. The more information you provide, the easier it is to transfer a plan. In the subject line of the email, indicate your request (i.e. Request to Transfer EPR Plan to New NCID). Provide the following information in the message body of the email: •Old user’s email address and old user’s NCID username •New user’s email address and new users NCID username •Your contact information •EPR Plan title, facility name, and the city and county name for facility location Lead Testing: I reviewed with you the new child care rule for lead testing that went into effect on January 1, 2024. I also discussed with you that I had checked the Clean Water for Kids website, and your program has not completed the lead-based paint and asbestos testing. Please visit http://www.cleanwaterforuskids.org/carolina today to enroll and register in the lead water, lead-based paint and asbestos testing. Reminders & Resources: Under rule 15A NCAC 18A .2816, child care centers are required to complete lead water testing every three (3) years. Your next lead water test is due by May 22, 2027. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. For natural learning environment resources, consider using The Green Desk that is provided by the Natural Learning Initiative. The Green Desk contains numerous resources meant to improve outdoor learning environments and promote health, natural child development, physical activity, and nature-based learning. To access this page, Go to www.naturalearning.org, hover on the link for ‘resources’, click on the link for ‘The Green Desk’. Compliance History: The program’s compliance history was eighty-four percent (84%) prior to today's visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4)(c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-594-0300. Farran M. Rhyne, Child Care Consultant PO Box 92 Maiden, NC 28650 farran.m.rhyne@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: HIGHLAND CHARTER HEAD START Facility ID: 36000540 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 9/20/2023 Number Present: 84 Completed Date: 9/20/2023 Age: From 3 To 5 Total Minutes: 318 Time In: 09:42 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety training. The visit was conducted with you, Kendra Alexander, Administrator. Dinah Brown, Child Care Consultant, accompanied me. The North Carolina Secretary of State website was viewed before the visit and Gaston Community Action, Inc. was current/active as of September 20, 2023. This program currently operates with a Five star rated license effective March 13, 2020. The program’s compliance history was 96 percent prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A checklist was used to note the requirements I monitored today. Children and staff were observed during free play and teacher directed activities indoors and gross motor activities outdoors. The most recent sanitation inspection for your facility was conducted on November 3, 2022. A superior sanitation classification was issued with 6 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on October 4, 2022. I recommended that you contact your local fire marshal and request a fire inspection to be conducted at your facility prior to October 4, 2023. The violations observed today were discussed with you and documented in the handwritten Visit Summary left with you at the conclusion of this visit. The computer-generated Visit Summary was emailed to you following the visit on September 20, 2023. The following violations were observed: Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. In space #102, two children were not signed out on 9/18/2023. In space #105, one child was not signed in on 9/19/2023. In space #106, sixteen children were not signed out on 9/19/2023. 10A NCAC 09 .0302(d)(4) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #104, one electrical outlet not in use was uncovered and accessible to children above the counter. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #103, four alcohol prep pads and two antiseptic towelettes with safety warnings stating, "keep out of reach of children; if swallowed get medical help or contact a Poison Control Center right away," were observed in a first aid kit. The unlocked first aid kit containing the hazardous products was located in an unlocked cabinet. .2820(b) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One staff employed on 9/5/2023 did not complete 6 hours of orientation training on the required topics within the first two weeks of employment. One staff employed on 7/7/2023 did not complete the first two week orientation training until 9/13/2023. One staff employed on 3/21/2023 did not complete the first two week orientation training until 4/20/2023. .1101(a)(b) 1123 All vehicles used to transport children were not free of hazards. On one bus used to transport children, foam padding was exposed on four of the safety harness seats. 10A NCAC 09 .1002(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The acknowledgement for the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy for one staff employed on 7/7/2023 and one staff employed on 8/25/2023 was not on file for review. .0608(d)(1-4) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by October 4, 2023. Please send your letter to Kristen.Mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance regarding the violations observed: Arrival and Departure Records- All children must be signed in and out each day. I recommended that you assign one person to monitor the arrival and departure records at designated times each day to ensure all children have been signed in and signed out. Electrical Outlets- Staff covered the outlet with an electrical plug for an electric pencil sharpener during the visit. I recommended that you monitor each space to ensure all electrical outlets not in use are covered with safety plugs. Storage of Hazardous Products- -Staff removed the hazardous items from space #103 during the visit. All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled must be stored in a locked room or cabinet. I recommended that you monitor all spaces including first aid kits to ensure hazardous products are kept in locked storage. Transportation- -Maintenance removed and replaced the foam padding during the visit. Vehicles used to transport children enrolled in child care centers shall be free of hazards such as, but not limited to, torn upholstery that allows children to remove the interior padding, broken windows, holes in the floor or roof, or tire treads of less than 2/32 of an inch. I recommended that you regularly check all buses to ensure there are no safety hazards. Staff Records- -C. Hillman must complete orientation training on the required topics by October 4, 2023. For new staff, six hours of orientation must be received within the first two weeks of employment and a total of sixteen hours of orientation must be received within the first six weeks of employment. I recommended that you complete orientation with new staff as soon as they are employed to ensure this requirement is completed within the required timeframe. -The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy must be reviewed with new staff prior to providing care with children and a signed acknowledgement with all the required information must be maintained in the staff person's file. I recommended that you review this policy with staff on the first day of employment during orientation prior to allowing the staff to work in the classroom with children. Rated License Reassessment: -To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each includes a preparation year and a reassessment year. Your facility is in cohort two. More information will be forthcoming once your cohort year approaches. Consultation: We discussed the following during the visit: -I recommended that mulch on the playground surrounding the composite structures and swings be raked from the edges of the border closer to the exit of the slides and other fall zone areas within six feet of the structure to maintain adequate mulch depth. -Therapists who work individually with a child without a qualified staff present must obtain a DCDEE Criminal Background Check qualifying letter prior to being left alone with a child. -I recommended that you review all children’s applications upon enrollment to ensure all information is recorded. If the information does not apply to the child, instruct parents to write “n/a” rather than leaving the information blank. Ensure that the Medical Action Plan statement is marked yes or no. -Here is a link for current resources and information regarding COVID-19. https://covid19.ncdhhs.gov/materials-and-resources/materials-about-covid-19-symptoms-and-treatment -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: HIGHLAND CHARTER HEAD START Facility ID: 36000540 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 9/20/2023 Number Present: 84 Completed Date: 9/20/2023 Age: From 3 To 5 Total Minutes: 318 Time In: 09:42 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety training. The visit was conducted with you, Kendra Alexander, Administrator. Dinah Brown, Child Care Consultant, accompanied me. The North Carolina Secretary of State website was viewed before the visit and Gaston Community Action, Inc. was current/active as of September 20, 2023. This program currently operates with a Five star rated license effective March 13, 2020. The program’s compliance history was 96 percent prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A checklist was used to note the requirements I monitored today. Children and staff were observed during free play and teacher directed activities indoors and gross motor activities outdoors. The most recent sanitation inspection for your facility was conducted on November 3, 2022. A superior sanitation classification was issued with 6 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on October 4, 2022. I recommended that you contact your local fire marshal and request a fire inspection to be conducted at your facility prior to October 4, 2023. The violations observed today were discussed with you and documented in the handwritten Visit Summary left with you at the conclusion of this visit. The computer-generated Visit Summary was emailed to you following the visit on September 20, 2023. The following violations were observed: Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. In space #102, two children were not signed out on 9/18/2023. In space #105, one child was not signed in on 9/19/2023. In space #106, sixteen children were not signed out on 9/19/2023. 10A NCAC 09 .0302(d)(4) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #104, one electrical outlet not in use was uncovered and accessible to children above the counter. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #103, four alcohol prep pads and two antiseptic towelettes with safety warnings stating, "keep out of reach of children; if swallowed get medical help or contact a Poison Control Center right away," were observed in a first aid kit. The unlocked first aid kit containing the hazardous products was located in an unlocked cabinet. .2820(b) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One staff employed on 9/5/2023 did not complete 6 hours of orientation training on the required topics within the first two weeks of employment. One staff employed on 7/7/2023 did not complete the first two week orientation training until 9/13/2023. One staff employed on 3/21/2023 did not complete the first two week orientation training until 4/20/2023. .1101(a)(b) 1123 All vehicles used to transport children were not free of hazards. On one bus used to transport children, foam padding was exposed on four of the safety harness seats. 10A NCAC 09 .1002(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The acknowledgement for the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy for one staff employed on 7/7/2023 and one staff employed on 8/25/2023 was not on file for review. .0608(d)(1-4) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by October 4, 2023. Please send your letter to Kristen.Mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance regarding the violations observed: Arrival and Departure Records- All children must be signed in and out each day. I recommended that you assign one person to monitor the arrival and departure records at designated times each day to ensure all children have been signed in and signed out. Electrical Outlets- Staff covered the outlet with an electrical plug for an electric pencil sharpener during the visit. I recommended that you monitor each space to ensure all electrical outlets not in use are covered with safety plugs. Storage of Hazardous Products- -Staff removed the hazardous items from space #103 during the visit. All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled must be stored in a locked room or cabinet. I recommended that you monitor all spaces including first aid kits to ensure hazardous products are kept in locked storage. Transportation- -Maintenance removed and replaced the foam padding during the visit. Vehicles used to transport children enrolled in child care centers shall be free of hazards such as, but not limited to, torn upholstery that allows children to remove the interior padding, broken windows, holes in the floor or roof, or tire treads of less than 2/32 of an inch. I recommended that you regularly check all buses to ensure there are no safety hazards. Staff Records- -C. Hillman must complete orientation training on the required topics by October 4, 2023. For new staff, six hours of orientation must be received within the first two weeks of employment and a total of sixteen hours of orientation must be received within the first six weeks of employment. I recommended that you complete orientation with new staff as soon as they are employed to ensure this requirement is completed within the required timeframe. -The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy must be reviewed with new staff prior to providing care with children and a signed acknowledgement with all the required information must be maintained in the staff person's file. I recommended that you review this policy with staff on the first day of employment during orientation prior to allowing the staff to work in the classroom with children. Rated License Reassessment: -To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each includes a preparation year and a reassessment year. Your facility is in cohort two. More information will be forthcoming once your cohort year approaches. Consultation: We discussed the following during the visit: -I recommended that mulch on the playground surrounding the composite structures and swings be raked from the edges of the border closer to the exit of the slides and other fall zone areas within six feet of the structure to maintain adequate mulch depth. -Therapists who work individually with a child without a qualified staff present must obtain a DCDEE Criminal Background Check qualifying letter prior to being left alone with a child. -I recommended that you review all children’s applications upon enrollment to ensure all information is recorded. If the information does not apply to the child, instruct parents to write “n/a” rather than leaving the information blank. Ensure that the Medical Action Plan statement is marked yes or no. -Here is a link for current resources and information regarding COVID-19. https://covid19.ncdhhs.gov/materials-and-resources/materials-about-covid-19-symptoms-and-treatment -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1002 · Violation

Name of Operation: HIGHLAND CHARTER HEAD START Facility ID: 36000540 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 9/20/2023 Number Present: 84 Completed Date: 9/20/2023 Age: From 3 To 5 Total Minutes: 318 Time In: 09:42 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety training. The visit was conducted with you, Kendra Alexander, Administrator. Dinah Brown, Child Care Consultant, accompanied me. The North Carolina Secretary of State website was viewed before the visit and Gaston Community Action, Inc. was current/active as of September 20, 2023. This program currently operates with a Five star rated license effective March 13, 2020. The program’s compliance history was 96 percent prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A checklist was used to note the requirements I monitored today. Children and staff were observed during free play and teacher directed activities indoors and gross motor activities outdoors. The most recent sanitation inspection for your facility was conducted on November 3, 2022. A superior sanitation classification was issued with 6 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on October 4, 2022. I recommended that you contact your local fire marshal and request a fire inspection to be conducted at your facility prior to October 4, 2023. The violations observed today were discussed with you and documented in the handwritten Visit Summary left with you at the conclusion of this visit. The computer-generated Visit Summary was emailed to you following the visit on September 20, 2023. The following violations were observed: Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. In space #102, two children were not signed out on 9/18/2023. In space #105, one child was not signed in on 9/19/2023. In space #106, sixteen children were not signed out on 9/19/2023. 10A NCAC 09 .0302(d)(4) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #104, one electrical outlet not in use was uncovered and accessible to children above the counter. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #103, four alcohol prep pads and two antiseptic towelettes with safety warnings stating, "keep out of reach of children; if swallowed get medical help or contact a Poison Control Center right away," were observed in a first aid kit. The unlocked first aid kit containing the hazardous products was located in an unlocked cabinet. .2820(b) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One staff employed on 9/5/2023 did not complete 6 hours of orientation training on the required topics within the first two weeks of employment. One staff employed on 7/7/2023 did not complete the first two week orientation training until 9/13/2023. One staff employed on 3/21/2023 did not complete the first two week orientation training until 4/20/2023. .1101(a)(b) 1123 All vehicles used to transport children were not free of hazards. On one bus used to transport children, foam padding was exposed on four of the safety harness seats. 10A NCAC 09 .1002(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The acknowledgement for the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy for one staff employed on 7/7/2023 and one staff employed on 8/25/2023 was not on file for review. .0608(d)(1-4) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by October 4, 2023. Please send your letter to Kristen.Mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance regarding the violations observed: Arrival and Departure Records- All children must be signed in and out each day. I recommended that you assign one person to monitor the arrival and departure records at designated times each day to ensure all children have been signed in and signed out. Electrical Outlets- Staff covered the outlet with an electrical plug for an electric pencil sharpener during the visit. I recommended that you monitor each space to ensure all electrical outlets not in use are covered with safety plugs. Storage of Hazardous Products- -Staff removed the hazardous items from space #103 during the visit. All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled must be stored in a locked room or cabinet. I recommended that you monitor all spaces including first aid kits to ensure hazardous products are kept in locked storage. Transportation- -Maintenance removed and replaced the foam padding during the visit. Vehicles used to transport children enrolled in child care centers shall be free of hazards such as, but not limited to, torn upholstery that allows children to remove the interior padding, broken windows, holes in the floor or roof, or tire treads of less than 2/32 of an inch. I recommended that you regularly check all buses to ensure there are no safety hazards. Staff Records- -C. Hillman must complete orientation training on the required topics by October 4, 2023. For new staff, six hours of orientation must be received within the first two weeks of employment and a total of sixteen hours of orientation must be received within the first six weeks of employment. I recommended that you complete orientation with new staff as soon as they are employed to ensure this requirement is completed within the required timeframe. -The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy must be reviewed with new staff prior to providing care with children and a signed acknowledgement with all the required information must be maintained in the staff person's file. I recommended that you review this policy with staff on the first day of employment during orientation prior to allowing the staff to work in the classroom with children. Rated License Reassessment: -To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each includes a preparation year and a reassessment year. Your facility is in cohort two. More information will be forthcoming once your cohort year approaches. Consultation: We discussed the following during the visit: -I recommended that mulch on the playground surrounding the composite structures and swings be raked from the edges of the border closer to the exit of the slides and other fall zone areas within six feet of the structure to maintain adequate mulch depth. -Therapists who work individually with a child without a qualified staff present must obtain a DCDEE Criminal Background Check qualifying letter prior to being left alone with a child. -I recommended that you review all children’s applications upon enrollment to ensure all information is recorded. If the information does not apply to the child, instruct parents to write “n/a” rather than leaving the information blank. Ensure that the Medical Action Plan statement is marked yes or no. -Here is a link for current resources and information regarding COVID-19. https://covid19.ncdhhs.gov/materials-and-resources/materials-about-covid-19-symptoms-and-treatment -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: HIGHLAND CHARTER HEAD START Facility ID: 36000540 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 9/20/2023 Number Present: 84 Completed Date: 9/20/2023 Age: From 3 To 5 Total Minutes: 318 Time In: 09:42 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your program for compliance with all applicable child care requirements, including health and safety training. The visit was conducted with you, Kendra Alexander, Administrator. Dinah Brown, Child Care Consultant, accompanied me. The North Carolina Secretary of State website was viewed before the visit and Gaston Community Action, Inc. was current/active as of September 20, 2023. This program currently operates with a Five star rated license effective March 13, 2020. The program’s compliance history was 96 percent prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A checklist was used to note the requirements I monitored today. Children and staff were observed during free play and teacher directed activities indoors and gross motor activities outdoors. The most recent sanitation inspection for your facility was conducted on November 3, 2022. A superior sanitation classification was issued with 6 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on October 4, 2022. I recommended that you contact your local fire marshal and request a fire inspection to be conducted at your facility prior to October 4, 2023. The violations observed today were discussed with you and documented in the handwritten Visit Summary left with you at the conclusion of this visit. The computer-generated Visit Summary was emailed to you following the visit on September 20, 2023. The following violations were observed: Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. In space #102, two children were not signed out on 9/18/2023. In space #105, one child was not signed in on 9/19/2023. In space #106, sixteen children were not signed out on 9/19/2023. 10A NCAC 09 .0302(d)(4) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #104, one electrical outlet not in use was uncovered and accessible to children above the counter. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #103, four alcohol prep pads and two antiseptic towelettes with safety warnings stating, "keep out of reach of children; if swallowed get medical help or contact a Poison Control Center right away," were observed in a first aid kit. The unlocked first aid kit containing the hazardous products was located in an unlocked cabinet. .2820(b) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One staff employed on 9/5/2023 did not complete 6 hours of orientation training on the required topics within the first two weeks of employment. One staff employed on 7/7/2023 did not complete the first two week orientation training until 9/13/2023. One staff employed on 3/21/2023 did not complete the first two week orientation training until 4/20/2023. .1101(a)(b) 1123 All vehicles used to transport children were not free of hazards. On one bus used to transport children, foam padding was exposed on four of the safety harness seats. 10A NCAC 09 .1002(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The acknowledgement for the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy for one staff employed on 7/7/2023 and one staff employed on 8/25/2023 was not on file for review. .0608(d)(1-4) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by October 4, 2023. Please send your letter to Kristen.Mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance regarding the violations observed: Arrival and Departure Records- All children must be signed in and out each day. I recommended that you assign one person to monitor the arrival and departure records at designated times each day to ensure all children have been signed in and signed out. Electrical Outlets- Staff covered the outlet with an electrical plug for an electric pencil sharpener during the visit. I recommended that you monitor each space to ensure all electrical outlets not in use are covered with safety plugs. Storage of Hazardous Products- -Staff removed the hazardous items from space #103 during the visit. All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled must be stored in a locked room or cabinet. I recommended that you monitor all spaces including first aid kits to ensure hazardous products are kept in locked storage. Transportation- -Maintenance removed and replaced the foam padding during the visit. Vehicles used to transport children enrolled in child care centers shall be free of hazards such as, but not limited to, torn upholstery that allows children to remove the interior padding, broken windows, holes in the floor or roof, or tire treads of less than 2/32 of an inch. I recommended that you regularly check all buses to ensure there are no safety hazards. Staff Records- -C. Hillman must complete orientation training on the required topics by October 4, 2023. For new staff, six hours of orientation must be received within the first two weeks of employment and a total of sixteen hours of orientation must be received within the first six weeks of employment. I recommended that you complete orientation with new staff as soon as they are employed to ensure this requirement is completed within the required timeframe. -The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy must be reviewed with new staff prior to providing care with children and a signed acknowledgement with all the required information must be maintained in the staff person's file. I recommended that you review this policy with staff on the first day of employment during orientation prior to allowing the staff to work in the classroom with children. Rated License Reassessment: -To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each includes a preparation year and a reassessment year. Your facility is in cohort two. More information will be forthcoming once your cohort year approaches. Consultation: We discussed the following during the visit: -I recommended that mulch on the playground surrounding the composite structures and swings be raked from the edges of the border closer to the exit of the slides and other fall zone areas within six feet of the structure to maintain adequate mulch depth. -Therapists who work individually with a child without a qualified staff present must obtain a DCDEE Criminal Background Check qualifying letter prior to being left alone with a child. -I recommended that you review all children’s applications upon enrollment to ensure all information is recorded. If the information does not apply to the child, instruct parents to write “n/a” rather than leaving the information blank. Ensure that the Medical Action Plan statement is marked yes or no. -Here is a link for current resources and information regarding COVID-19. https://covid19.ncdhhs.gov/materials-and-resources/materials-about-covid-19-symptoms-and-treatment -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times