Kindercare Learning Center

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003608 Consultant: KIMBERLY WIMBERLY Operation Type: Center Case Number: Visit Date: 7/30/2025 Number Present: 118 Completed Date: 7/30/2025 Age: From 0 To 5 Total Minutes: 145 Time In: 10:20 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor child care requirements during a routine unannounced visit. Today’s visit was conducted with Kelli Bradley, Administrator. I reviewed the NC Secretary of State’s website and the owner of the facility, Kindercare Education LLC. is listed as current-active as of 7-30-25. Program requirements The following items were observe posted: first aid poster, license, no smoking sign, summary of the law and emergency care plan. The indoor environment was monitored for safety and no items of non compliance were observed. Daily arrival and departure times of the children are documented on a clipboard at the entrance to each classroom. All space used by the children were adequately heated and cooled. An incident log is stored at the front desk. The last fire inspection was conducted 3-5-25. The last Sanitation inspection was conducted on 6-24-25. Fire drills and EPR drills were current and on file. The last fire drill was conducted on 7-23-25 and the last EPR drill was conducted on 6-27-25. Staff Records: I monitored one new staff file who was hired since the last annual visit during my visit today. I observed that the staff member had not taken CPR and First Aid and has been employed since 2-14-25. Criminal background checks were current and on file for all staff. Ms. Bradley is in the process of setting up all staff into the ABCMS database but has a few staff that she is having difficulty with. We discussed that it would be best to call the CBC Unit at DCDEE for technical issues. Staff/Child Ratios and Supervision: During today's visit I observed the children playing in centers, playing outside and some were having circle time. The Infants were being changed and having tummy time. I observed two children napping in cribs during my visit. Supervision was observed being maintained. Staff/child ratios were monitored and I did observe a staff member for the 2/3 year old classroom come inside to get a pitcher of water for the children leaving one staff member outside with ten-two year old children and five-three year old children. This is a violation of child care requirements regarding enhanced staff/child ratios as part of your rated license. I also observed that the classroom for the one and two year old children was outside having water play. I observed the children using a “splash pad” which was holding an estimated amount of water totaling 2 to 3 inches of water. There was a water hose hooked up to the splash pad and I observed water “raining” down into the pool of water. I also observed one child’s diaper had filled up with so much water that the interior materials of the diaper were spilling out onto the playground and one child was observed playing in the spillage. During water activities, children who aren’t wearing proper swim diapers can pose a significant sanitation risk because standard disposable diapers contain absorbent materials that aren’t designed for aquatic use. When these diapers swell excessively, they break apart and release super absorbent polymers. Without proper safeguards, this contamination could pose health risks to the children. Administration did state show the website where the splash pad was ordered and explained that they were under the impression that a splash pad was not deep enough to house a body of water. For the future, I would monitor the items purchased to assure that each item meets minimum requirements for children in child care. Medications and Hazardous Products: All hazardous products were either locked up or placed out of reach of the children. Ms. Bradley stated that the center only allows emergency medications. Four items of non compliance regarding sanitation, staff/child ratios, and staff records with regards to CPR and First Aid were observed during my visit today. A corrective action letter stating how each violation was corrected is due no later than 8-13-25 is due to me and can be mailed or emailed to me at the address at the bottom of this report. Violation Number Comment Rule 806 An outdoor swimming pool located on the premises was not enclosed by a four foot fence, separated from remaining play area by that fence, and locked and inaccessible when not in use. I observed the 2/3 year old classroom using a “splash pad” which was holding an estimated amount of water totaling 2 to 3 inches of water. There was a water hose hooked up to the splash pad and I observed water “raining” down into the pool of water. .1403(j) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member hired January 2025 did not complete an approved First Aid class. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member hired in January 2025 did not complete an approved CPR class. .1102(d) 1756 Enhanced staff/child ratios and group sizes were not met. I did observe a staff member for the 2/3 year old classroom come inside to get a pitcher of water for the children leaving one staff member outside with ten-two year old children and five-three year old children. 10A NCAC 09 .2818 Technical Assistance: *Water play is fun for children and an outlet for energy and social connection however, sanitation issues can emerge. The splash pad receives frequent contact from multiple children without regular disinfection between uses. Standing water is a potential breeding ground for bacteria if not drained and treated properly. Even though children sometimes wear water shoes, when they are barefoot, it increases the risk of spreading germs. Poorly managed water chemistry can turn a playful oasis into a sanitation concern. There are a lot of safe water play activities that allow sanitary and safe play for the children. -Individual water tables such as small shallow basins filled with clean water and sanitized toys. -Sprinkler play on the grass. Make sure children wear water shoes to prevent slips and falls. -Misting stations -Pouring and scooping stations with buckets, cups and funnels. -Bubble play -Frozen play with ice cubes with toys in bins to let children explore temperature Please feel free to call me if you have any questions regarding your report. Kim Wimberly PO BOX 609 Knightdale,NC 27545 919-819-9387 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003608 Consultant: KIMBERLY WIMBERLY Operation Type: Center Case Number: Visit Date: 1/27/2025 Number Present: 142 Completed Date: 1/27/2025 Age: From 0 To 5 Total Minutes: 90 Time In: 09:45 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor child care requirements during an annual compliance visit follow up visit. Today’s visit was conducted with Kelli Bradley, Administrator. Upon arrival to the center, the children were observed participating in morning activities inside and outside. The infants were being fed, being diapered, having tummy time and two infants were observed napping in cribs. Sleeping baby checks were monitored and observed in compliance in infant room A. There were no sleep charts present in infant room B and no documentation was on file for the infant who was napping in this room. This is a violation of child care requirements pertaining to safe sleep. The staff for this classroom stated that there were no blank sleep charts in the classroom. We discussed that it is a critical classroom responsibility to assure that all the tools needed for care of the children are present prior to the first child arriving to the classroom. We discussed that Administration should make a checklist for each classroom with “beginning of the day reminders” to assist staff to remember all the little details and we further discussed that in an effort to not be rushed on Monday mornings, classroom supplies should be stocked every Friday so all materials are present and ready to go for Monday morning. I also observed that there was a one year old from another classroom present in infant room B which caused this classroom to be out of staff/child ratios. There were three infants ages 0-12 months and three- one year-old children present with one caregiver. Ms. Bradley stated that one of the one year old children have transitioned to the one year old classroom but for some reason the parent dropped the child off in the infant classroom today and the staff member allowed the parent to do so. We discussed that staff should oversee their classrooms and be constantly aware of their required staff/child ratios assuring that at no given time the require staff/child ratios for the youngest age in care are being maintained. Ms. Bradley stated she was going to continue to remind staff about staff/child ratios and the importance of maintaining. This violation was corrected during the visit today. We discussed today that based on recent observations in the infant classrooms, I would suggest that all infant room staff and additional staff who assist with care of infants take the MOODLE training “Infant-Toddler Teacher Orientation” – Revised. There is a lot of valuable information which will be a great reminder for caring for Infants and Toddlers. Staff files which were not monitored during the annual compliance visit conducted on 1-15-25, were monitored today and I did observe that two staff members, Sharon D. and Cassandra R., did not have current criminal background qualifying letters on file. As we discussed, you will have two weeks from today to obtain new qualification letters for these two staff. If staff do not have qualification letters on file no later than February 10, 2025, the staff will not be allowed to return back to the center until one has been obtained. Ms. Bradley stated that she understood and the two staff member already have appointments at the SBI for fingerprinting this week. We also discussed that a staff member who was observed working in the infant room during the annual compliance visit on 1-15-25, does not have a current SIDS certification. Ms. Bradley stated that the staff member was assisting with coverage for a staff member who called in sick and is not regularly assigned to the classroom. Ms. Bradley provided me confirmation with the staff member is enrolled for an ITS-SIDS class for 2-13-25. Three violations regarding staff/child ratios, SIDS and safe sleep were observed out of compliance during my visit today. I will be conducting another unannounced visit to monitor staff/child ratios and to conduct observations on the infant rooms to verify that changes have been made to assure that child care rules and requirements are being maintained. A corrective action letter stating how the violation which was not corrected today has been corrected and what plans have been put into place to assure staff/child ratios are maintained is due to me no later than 2-10-25. Violation Number Comment Rule 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no sleeping baby check documentation on file for one of the infants who were observed sleeping during my visit. .0606(g) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. A staff member who was observed working in the infant room during a previous visit on 1-15-25 has been unable to locate a current SIDS certification. .1102(f) 1756 Enhanced staff/child ratios and group sizes were not met. During today's visit, there were three, infants age 0-12 months and three, one year-olds present with one staff member. 10A NCAC 09 .2818 TECHNICAL ASSISTANCE: * Primary caregivers should be assigned to each infant and toddler. Responsive primary caregivers buffer stress and help the infant or toddler regulate. The Program for Infant/Toddler Care recommends six essential program practices as a framework for relationship-based care. One of these practices is primary caregiving—the practice in which the care of each infant or toddler is assigned to one specific caregiver who is principally responsible for caring for that child in the care setting and communicating with the child’s family. Consistent, responsive, and meaningful interactions with a primary caregiver build a child’s attachment with a familiar adult. Primary caregiving also strengthens relationships with families, which, in turn, supports the development of trust and security between the infant or toddler and the primary caregiver. Diaper changing, tummy time, feedings and napping (safe sleep checks) are maintained more easily than multiple teachers trying to manage all of the infants/toddlers in their care. See rule reference. .0511 (3)(4) *Criminal background checks (CBC) are completed to protect the children from abuse and reduce liability risks. Any employee in a licensed childcare facility who is ever left alone with a child or group of children for any length of time must have a background check completed through the Division of Child Development and Early Education (DCDEE). A CBC must be completed every five years. An expiration date is listed on each Qualification Letter. Submissions can be made six months before the expiration date. Operators will need to be proactive and make staffing decisions and arrangements in advance to avoid non-compliance with this and other DCDEE staffing requirements. Creating a reminder system of expiration dates for existing staff will assist in being proactive to assure that criminal background checks do not lapse. Criminal background checks must be completed online. To complete online criminal background check applications, go to www.ncchildcare.nc.gov/general/dhhscrc.asp. The $26.50 payment is a part of the online criminal background check application process. Fingerprints must be completed through LIVESCAN at your local county sheriff’s office. If you have any questions regarding the criminal background check process, dial 1-800-859-0829 and ask for the criminal background unit. *Linking Criminal Background Checks – Staff need to log into the Criminal Background Check Portal on the DCDEE website and link to the facility license number. It is important to do this so staff at DCDEE can contact the center if a random criminal history check uncovers a staff member with a criminal charge or conviction working in a child care facility. It is also a way to for staff at the CBC Unit to keep you updated of the status of out-of-state checks if a new employee has a Provisional Qualification. New staff need to link within five days of hire or transfer to your center. Review Criminal History Record Check Requirements for Child Care Centers in the NC Child Care Requirements 10A NCAC 09 .2703. *Staff Child Ratio: A staff-to-child ratio is a measure of the number of children for whom each childcare provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child’s social and emotional development, physical well-being, and overall learning. It is very important for staff to alert Administration if there are times when staff/Child ratios are compromised. * Today we discussed the importance of always documenting that infants are placed on their back when being placed in their crib for nap time, unless there is a Written Waiver on file, signed by the child’s parent/legal guardian. This includes if the infant rolls onto their tummy or side when being placed down for nap. By documenting tummy or side when the infant is being placed in the crib for the first time, the care giver is stating they purposefully placed the infant on their tummy or side when placing them in the crib for nap time. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for nap and the time the infant went down for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I suggested that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day or if an infant is absent on any given day that the staff record absent on the day.” Please call me with questions at 919-819-9387. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003608 Consultant: KIMBERLY WIMBERLY Operation Type: Center Case Number: Visit Date: 1/27/2025 Number Present: 142 Completed Date: 1/27/2025 Age: From 0 To 5 Total Minutes: 90 Time In: 09:45 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor child care requirements during an annual compliance visit follow up visit. Today’s visit was conducted with Kelli Bradley, Administrator. Upon arrival to the center, the children were observed participating in morning activities inside and outside. The infants were being fed, being diapered, having tummy time and two infants were observed napping in cribs. Sleeping baby checks were monitored and observed in compliance in infant room A. There were no sleep charts present in infant room B and no documentation was on file for the infant who was napping in this room. This is a violation of child care requirements pertaining to safe sleep. The staff for this classroom stated that there were no blank sleep charts in the classroom. We discussed that it is a critical classroom responsibility to assure that all the tools needed for care of the children are present prior to the first child arriving to the classroom. We discussed that Administration should make a checklist for each classroom with “beginning of the day reminders” to assist staff to remember all the little details and we further discussed that in an effort to not be rushed on Monday mornings, classroom supplies should be stocked every Friday so all materials are present and ready to go for Monday morning. I also observed that there was a one year old from another classroom present in infant room B which caused this classroom to be out of staff/child ratios. There were three infants ages 0-12 months and three- one year-old children present with one caregiver. Ms. Bradley stated that one of the one year old children have transitioned to the one year old classroom but for some reason the parent dropped the child off in the infant classroom today and the staff member allowed the parent to do so. We discussed that staff should oversee their classrooms and be constantly aware of their required staff/child ratios assuring that at no given time the require staff/child ratios for the youngest age in care are being maintained. Ms. Bradley stated she was going to continue to remind staff about staff/child ratios and the importance of maintaining. This violation was corrected during the visit today. We discussed today that based on recent observations in the infant classrooms, I would suggest that all infant room staff and additional staff who assist with care of infants take the MOODLE training “Infant-Toddler Teacher Orientation” – Revised. There is a lot of valuable information which will be a great reminder for caring for Infants and Toddlers. Staff files which were not monitored during the annual compliance visit conducted on 1-15-25, were monitored today and I did observe that two staff members, Sharon D. and Cassandra R., did not have current criminal background qualifying letters on file. As we discussed, you will have two weeks from today to obtain new qualification letters for these two staff. If staff do not have qualification letters on file no later than February 10, 2025, the staff will not be allowed to return back to the center until one has been obtained. Ms. Bradley stated that she understood and the two staff member already have appointments at the SBI for fingerprinting this week. We also discussed that a staff member who was observed working in the infant room during the annual compliance visit on 1-15-25, does not have a current SIDS certification. Ms. Bradley stated that the staff member was assisting with coverage for a staff member who called in sick and is not regularly assigned to the classroom. Ms. Bradley provided me confirmation with the staff member is enrolled for an ITS-SIDS class for 2-13-25. Three violations regarding staff/child ratios, SIDS and safe sleep were observed out of compliance during my visit today. I will be conducting another unannounced visit to monitor staff/child ratios and to conduct observations on the infant rooms to verify that changes have been made to assure that child care rules and requirements are being maintained. A corrective action letter stating how the violation which was not corrected today has been corrected and what plans have been put into place to assure staff/child ratios are maintained is due to me no later than 2-10-25. Violation Number Comment Rule 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. There was no sleeping baby check documentation on file for one of the infants who were observed sleeping during my visit. .0606(g) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. A staff member who was observed working in the infant room during a previous visit on 1-15-25 has been unable to locate a current SIDS certification. .1102(f) 1756 Enhanced staff/child ratios and group sizes were not met. During today's visit, there were three, infants age 0-12 months and three, one year-olds present with one staff member. 10A NCAC 09 .2818 TECHNICAL ASSISTANCE: * Primary caregivers should be assigned to each infant and toddler. Responsive primary caregivers buffer stress and help the infant or toddler regulate. The Program for Infant/Toddler Care recommends six essential program practices as a framework for relationship-based care. One of these practices is primary caregiving—the practice in which the care of each infant or toddler is assigned to one specific caregiver who is principally responsible for caring for that child in the care setting and communicating with the child’s family. Consistent, responsive, and meaningful interactions with a primary caregiver build a child’s attachment with a familiar adult. Primary caregiving also strengthens relationships with families, which, in turn, supports the development of trust and security between the infant or toddler and the primary caregiver. Diaper changing, tummy time, feedings and napping (safe sleep checks) are maintained more easily than multiple teachers trying to manage all of the infants/toddlers in their care. See rule reference. .0511 (3)(4) *Criminal background checks (CBC) are completed to protect the children from abuse and reduce liability risks. Any employee in a licensed childcare facility who is ever left alone with a child or group of children for any length of time must have a background check completed through the Division of Child Development and Early Education (DCDEE). A CBC must be completed every five years. An expiration date is listed on each Qualification Letter. Submissions can be made six months before the expiration date. Operators will need to be proactive and make staffing decisions and arrangements in advance to avoid non-compliance with this and other DCDEE staffing requirements. Creating a reminder system of expiration dates for existing staff will assist in being proactive to assure that criminal background checks do not lapse. Criminal background checks must be completed online. To complete online criminal background check applications, go to www.ncchildcare.nc.gov/general/dhhscrc.asp. The $26.50 payment is a part of the online criminal background check application process. Fingerprints must be completed through LIVESCAN at your local county sheriff’s office. If you have any questions regarding the criminal background check process, dial 1-800-859-0829 and ask for the criminal background unit. *Linking Criminal Background Checks – Staff need to log into the Criminal Background Check Portal on the DCDEE website and link to the facility license number. It is important to do this so staff at DCDEE can contact the center if a random criminal history check uncovers a staff member with a criminal charge or conviction working in a child care facility. It is also a way to for staff at the CBC Unit to keep you updated of the status of out-of-state checks if a new employee has a Provisional Qualification. New staff need to link within five days of hire or transfer to your center. Review Criminal History Record Check Requirements for Child Care Centers in the NC Child Care Requirements 10A NCAC 09 .2703. *Staff Child Ratio: A staff-to-child ratio is a measure of the number of children for whom each childcare provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child’s social and emotional development, physical well-being, and overall learning. It is very important for staff to alert Administration if there are times when staff/Child ratios are compromised. * Today we discussed the importance of always documenting that infants are placed on their back when being placed in their crib for nap time, unless there is a Written Waiver on file, signed by the child’s parent/legal guardian. This includes if the infant rolls onto their tummy or side when being placed down for nap. By documenting tummy or side when the infant is being placed in the crib for the first time, the care giver is stating they purposefully placed the infant on their tummy or side when placing them in the crib for nap time. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for nap and the time the infant went down for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I suggested that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day or if an infant is absent on any given day that the staff record absent on the day.” Please call me with questions at 919-819-9387. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003608 Consultant: KIMBERLY WIMBERLY Operation Type: Center Case Number: Visit Date: 1/15/2025 Number Present: 136 Completed Date: 1/15/2025 Age: From 0 To 5 Total Minutes: 250 Time In: 10:40 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to inspect the facility for compliance with child care requirements during your annual compliance visit. The center currently operates with a 5 STAR rated license. The center is approved for 166 children ages 0-12. My visit was conducted with Kelli Bradley, Administrator. During today’s visit an assessment of Child Care Requirements was conducted, inspecting all space used by children. Today I verified that the owner of the program, Kindercare Education, LLC is listed as current-active as of 1-15-25 on the NC Secretary of State website. Upon arrival to the program today, the children were observed eating lunch. Today’s menu reflected grilled cheese sandwiches, tomato soup, oranges, peas and milk. The lunch that was actually served was grilled cheese sandwiches, chili, diced mangos and milk. No substitutions were indicated on any of the menus which were posted throughout the center. I reminded Ms. Bradley that when substitutions are made to menus, the changes must be documented on the menus before the meals are served. Daily arrival and departure times were observed current and in compliance. The license was observed posted in the main lobby. The last fire inspection was conducted on 5-5-24. I would suggest reaching out to the Garner Fire Department in the next few weeks in case there is a backlog. Please send me a copy of the new inspection once it has been conducted. The last Sanitation inspection was 7-29-24 and a Superior rating was awarded with 3 demerits. Fire drills, EPR drills and outdoor playground inspections were current and on file. Classroom Observations: Sleeping baby checks for all infants ages 0-12 months were monitored and I did observe that three infants from Infant classroom 1b did not have sleep checks for 1-7-25, 1-8-25, 1-9-25 and 1-10-25. I also observed that additionally in Infant classroom 1b, no sleeping baby checks were on file for the week of 1-13-25. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for nap and the time the infant went down for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I suggested that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day or if an infant is absent on any given day that the staff record absent on the day. If children are absent, remind staff to write "absent" for that day. Staff/child ratios were monitored and observed out of compliance. In the two year old classroom, there was one staff member with ten-two year old children. In the three year old classroom, there were twelve-three year olds present with one staff member. I also observed the another three year old classroom out of compliance with staff child ratios when one of the two staff members exited the room for a brief period of time. A staff-to-child ratio is a measure of the number of children for whom each childcare provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child’s social and emotional development, physical well-being, and overall learning. Another visit will be made in the near future to monitor that staff/child ratios are maintained. Equipment and furnishings were monitored and I observed that there were several tables throughout the center which had sticker residue on them. The children eat their meals and snacks on these tables and extra attention should be taken to deep cleaning the table surfaces. I also observed that in the two year old classroom, there were stuffed animals in the cozy area were dirty and need to be cleaned or laundered. Two classrooms did not have current activity plans posted in the classrooms. We discussed that the conversations with the children during meal times in the classrooms was minimal if any. Meal times for younger preschool age children can be busy and hectic. Meals and snacks help support children’s growth and development and can help children learn healthy habits, practice feeding themselves, explore new foods and strengthen their ability to use a spoon, fork and cup. A great resource for you to use for training purposes is “Meal Times with Toddlers” which can be found on the USDA website, www.fns.usda.gov. It is important for staff to model how to use a spoon or fork and proper table etiquette. Discussing the foods being served to the children which also help engage them in the meal by discussing taste, textures, colors, etc. There should also be transition activities available for children who finish eating earlier than the other children such as books or puzzles. Having cots/mats already laid out will give the children somewhere to go with the puzzle or book to work on quietly as the other children finish eating. Ms. Bradley stated that she regularly goes in and out of the classrooms and observes conversations during meal times but feels that staff were nervous with me in the room. For outside time, the children play in a fenced areas. I observed numerous items for the children to play with which promote imaginative and creative play as well as gross motor activities. The program uses artificial turf for surfacing. A spot check was conducted on three new staff files during my visit today. We discussed that the staff and training worksheets for the remaining staff must be completed and submitted to me no later than 5:00pm on Friday, 1-17-25. I observed that one staff member did not have a Staff Medical Report on file. Ten children’s files were monitored and observed to be in compliance. The center no longer cares for school age children and do not provide transportation so transportation requirements were not monitored. *****Violations: Six (6) violations of child care requirements regarding staff/child ratios, staff files, activity plans, nutrition and equipment and furnishings were observed today. A corrective action letter stating how each violation was corrected is due to me no later than 1-29-25 and can be e-mailed or mailed to me at the contact information at the end of this report. Please remember to address each violation individually and indicate your center name and ID number. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Current activity plans were missing from two classrooms. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu posted did not reflect the lunch components which were served to the children. 10A NCAC 09 .0901(b) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. Tables in various classrooms had sticker residue on the surface tops and there were stuffed animals in the cozy area of one of the classrooms which were observed to be stained and need to be laundered or cleaned. .2822(a)(1-4) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. I did observe that three infants from Infant classroom 1a did not have sleep checks for 1-7-25, 1-8-25, 1-9-25 and 1-10-25. I also observed that in Infant classroom 1b, no sleeping baby checks were on file for the week of 1-13-25. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a staff medical report on file. 10A NCAC 09 .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. In the two year old classroom, there was one staff member with ten two year old children. In the three year old classroom, there were twelve three year olds present with one staff member. I also observed the another three year old classroom out of compliance with staff child ratios when one of the two staff members exited the room for a brief period of time. S 10A NCAC 09 .2818 Please feel free to call me with questions. Contact me with questions at: Kim.Wimberly@dhhs.nc.gov PO BOX 609 Knightdale, NC 27545 919-819-9387 http://ncchildcaresearch.dhhs.state.nc.us If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003608 Consultant: KIMBERLY WIMBERLY Operation Type: Center Case Number: Visit Date: 1/15/2025 Number Present: 136 Completed Date: 1/15/2025 Age: From 0 To 5 Total Minutes: 250 Time In: 10:40 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to inspect the facility for compliance with child care requirements during your annual compliance visit. The center currently operates with a 5 STAR rated license. The center is approved for 166 children ages 0-12. My visit was conducted with Kelli Bradley, Administrator. During today’s visit an assessment of Child Care Requirements was conducted, inspecting all space used by children. Today I verified that the owner of the program, Kindercare Education, LLC is listed as current-active as of 1-15-25 on the NC Secretary of State website. Upon arrival to the program today, the children were observed eating lunch. Today’s menu reflected grilled cheese sandwiches, tomato soup, oranges, peas and milk. The lunch that was actually served was grilled cheese sandwiches, chili, diced mangos and milk. No substitutions were indicated on any of the menus which were posted throughout the center. I reminded Ms. Bradley that when substitutions are made to menus, the changes must be documented on the menus before the meals are served. Daily arrival and departure times were observed current and in compliance. The license was observed posted in the main lobby. The last fire inspection was conducted on 5-5-24. I would suggest reaching out to the Garner Fire Department in the next few weeks in case there is a backlog. Please send me a copy of the new inspection once it has been conducted. The last Sanitation inspection was 7-29-24 and a Superior rating was awarded with 3 demerits. Fire drills, EPR drills and outdoor playground inspections were current and on file. Classroom Observations: Sleeping baby checks for all infants ages 0-12 months were monitored and I did observe that three infants from Infant classroom 1b did not have sleep checks for 1-7-25, 1-8-25, 1-9-25 and 1-10-25. I also observed that additionally in Infant classroom 1b, no sleeping baby checks were on file for the week of 1-13-25. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for nap and the time the infant went down for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I suggested that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day or if an infant is absent on any given day that the staff record absent on the day. If children are absent, remind staff to write "absent" for that day. Staff/child ratios were monitored and observed out of compliance. In the two year old classroom, there was one staff member with ten-two year old children. In the three year old classroom, there were twelve-three year olds present with one staff member. I also observed the another three year old classroom out of compliance with staff child ratios when one of the two staff members exited the room for a brief period of time. A staff-to-child ratio is a measure of the number of children for whom each childcare provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child’s social and emotional development, physical well-being, and overall learning. Another visit will be made in the near future to monitor that staff/child ratios are maintained. Equipment and furnishings were monitored and I observed that there were several tables throughout the center which had sticker residue on them. The children eat their meals and snacks on these tables and extra attention should be taken to deep cleaning the table surfaces. I also observed that in the two year old classroom, there were stuffed animals in the cozy area were dirty and need to be cleaned or laundered. Two classrooms did not have current activity plans posted in the classrooms. We discussed that the conversations with the children during meal times in the classrooms was minimal if any. Meal times for younger preschool age children can be busy and hectic. Meals and snacks help support children’s growth and development and can help children learn healthy habits, practice feeding themselves, explore new foods and strengthen their ability to use a spoon, fork and cup. A great resource for you to use for training purposes is “Meal Times with Toddlers” which can be found on the USDA website, www.fns.usda.gov. It is important for staff to model how to use a spoon or fork and proper table etiquette. Discussing the foods being served to the children which also help engage them in the meal by discussing taste, textures, colors, etc. There should also be transition activities available for children who finish eating earlier than the other children such as books or puzzles. Having cots/mats already laid out will give the children somewhere to go with the puzzle or book to work on quietly as the other children finish eating. Ms. Bradley stated that she regularly goes in and out of the classrooms and observes conversations during meal times but feels that staff were nervous with me in the room. For outside time, the children play in a fenced areas. I observed numerous items for the children to play with which promote imaginative and creative play as well as gross motor activities. The program uses artificial turf for surfacing. A spot check was conducted on three new staff files during my visit today. We discussed that the staff and training worksheets for the remaining staff must be completed and submitted to me no later than 5:00pm on Friday, 1-17-25. I observed that one staff member did not have a Staff Medical Report on file. Ten children’s files were monitored and observed to be in compliance. The center no longer cares for school age children and do not provide transportation so transportation requirements were not monitored. *****Violations: Six (6) violations of child care requirements regarding staff/child ratios, staff files, activity plans, nutrition and equipment and furnishings were observed today. A corrective action letter stating how each violation was corrected is due to me no later than 1-29-25 and can be e-mailed or mailed to me at the contact information at the end of this report. Please remember to address each violation individually and indicate your center name and ID number. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Current activity plans were missing from two classrooms. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu posted did not reflect the lunch components which were served to the children. 10A NCAC 09 .0901(b) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. Tables in various classrooms had sticker residue on the surface tops and there were stuffed animals in the cozy area of one of the classrooms which were observed to be stained and need to be laundered or cleaned. .2822(a)(1-4) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. I did observe that three infants from Infant classroom 1a did not have sleep checks for 1-7-25, 1-8-25, 1-9-25 and 1-10-25. I also observed that in Infant classroom 1b, no sleeping baby checks were on file for the week of 1-13-25. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a staff medical report on file. 10A NCAC 09 .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. In the two year old classroom, there was one staff member with ten two year old children. In the three year old classroom, there were twelve three year olds present with one staff member. I also observed the another three year old classroom out of compliance with staff child ratios when one of the two staff members exited the room for a brief period of time. S 10A NCAC 09 .2818 Please feel free to call me with questions. Contact me with questions at: Kim.Wimberly@dhhs.nc.gov PO BOX 609 Knightdale, NC 27545 919-819-9387 http://ncchildcaresearch.dhhs.state.nc.us If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003608 Consultant: KIMBERLY WIMBERLY Operation Type: Center Case Number: Visit Date: 1/15/2025 Number Present: 136 Completed Date: 1/15/2025 Age: From 0 To 5 Total Minutes: 250 Time In: 10:40 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to inspect the facility for compliance with child care requirements during your annual compliance visit. The center currently operates with a 5 STAR rated license. The center is approved for 166 children ages 0-12. My visit was conducted with Kelli Bradley, Administrator. During today’s visit an assessment of Child Care Requirements was conducted, inspecting all space used by children. Today I verified that the owner of the program, Kindercare Education, LLC is listed as current-active as of 1-15-25 on the NC Secretary of State website. Upon arrival to the program today, the children were observed eating lunch. Today’s menu reflected grilled cheese sandwiches, tomato soup, oranges, peas and milk. The lunch that was actually served was grilled cheese sandwiches, chili, diced mangos and milk. No substitutions were indicated on any of the menus which were posted throughout the center. I reminded Ms. Bradley that when substitutions are made to menus, the changes must be documented on the menus before the meals are served. Daily arrival and departure times were observed current and in compliance. The license was observed posted in the main lobby. The last fire inspection was conducted on 5-5-24. I would suggest reaching out to the Garner Fire Department in the next few weeks in case there is a backlog. Please send me a copy of the new inspection once it has been conducted. The last Sanitation inspection was 7-29-24 and a Superior rating was awarded with 3 demerits. Fire drills, EPR drills and outdoor playground inspections were current and on file. Classroom Observations: Sleeping baby checks for all infants ages 0-12 months were monitored and I did observe that three infants from Infant classroom 1b did not have sleep checks for 1-7-25, 1-8-25, 1-9-25 and 1-10-25. I also observed that additionally in Infant classroom 1b, no sleeping baby checks were on file for the week of 1-13-25. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for nap and the time the infant went down for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I suggested that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day or if an infant is absent on any given day that the staff record absent on the day. If children are absent, remind staff to write "absent" for that day. Staff/child ratios were monitored and observed out of compliance. In the two year old classroom, there was one staff member with ten-two year old children. In the three year old classroom, there were twelve-three year olds present with one staff member. I also observed the another three year old classroom out of compliance with staff child ratios when one of the two staff members exited the room for a brief period of time. A staff-to-child ratio is a measure of the number of children for whom each childcare provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child’s social and emotional development, physical well-being, and overall learning. Another visit will be made in the near future to monitor that staff/child ratios are maintained. Equipment and furnishings were monitored and I observed that there were several tables throughout the center which had sticker residue on them. The children eat their meals and snacks on these tables and extra attention should be taken to deep cleaning the table surfaces. I also observed that in the two year old classroom, there were stuffed animals in the cozy area were dirty and need to be cleaned or laundered. Two classrooms did not have current activity plans posted in the classrooms. We discussed that the conversations with the children during meal times in the classrooms was minimal if any. Meal times for younger preschool age children can be busy and hectic. Meals and snacks help support children’s growth and development and can help children learn healthy habits, practice feeding themselves, explore new foods and strengthen their ability to use a spoon, fork and cup. A great resource for you to use for training purposes is “Meal Times with Toddlers” which can be found on the USDA website, www.fns.usda.gov. It is important for staff to model how to use a spoon or fork and proper table etiquette. Discussing the foods being served to the children which also help engage them in the meal by discussing taste, textures, colors, etc. There should also be transition activities available for children who finish eating earlier than the other children such as books or puzzles. Having cots/mats already laid out will give the children somewhere to go with the puzzle or book to work on quietly as the other children finish eating. Ms. Bradley stated that she regularly goes in and out of the classrooms and observes conversations during meal times but feels that staff were nervous with me in the room. For outside time, the children play in a fenced areas. I observed numerous items for the children to play with which promote imaginative and creative play as well as gross motor activities. The program uses artificial turf for surfacing. A spot check was conducted on three new staff files during my visit today. We discussed that the staff and training worksheets for the remaining staff must be completed and submitted to me no later than 5:00pm on Friday, 1-17-25. I observed that one staff member did not have a Staff Medical Report on file. Ten children’s files were monitored and observed to be in compliance. The center no longer cares for school age children and do not provide transportation so transportation requirements were not monitored. *****Violations: Six (6) violations of child care requirements regarding staff/child ratios, staff files, activity plans, nutrition and equipment and furnishings were observed today. A corrective action letter stating how each violation was corrected is due to me no later than 1-29-25 and can be e-mailed or mailed to me at the contact information at the end of this report. Please remember to address each violation individually and indicate your center name and ID number. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Current activity plans were missing from two classrooms. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu posted did not reflect the lunch components which were served to the children. 10A NCAC 09 .0901(b) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. Tables in various classrooms had sticker residue on the surface tops and there were stuffed animals in the cozy area of one of the classrooms which were observed to be stained and need to be laundered or cleaned. .2822(a)(1-4) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. I did observe that three infants from Infant classroom 1a did not have sleep checks for 1-7-25, 1-8-25, 1-9-25 and 1-10-25. I also observed that in Infant classroom 1b, no sleeping baby checks were on file for the week of 1-13-25. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a staff medical report on file. 10A NCAC 09 .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. In the two year old classroom, there was one staff member with ten two year old children. In the three year old classroom, there were twelve three year olds present with one staff member. I also observed the another three year old classroom out of compliance with staff child ratios when one of the two staff members exited the room for a brief period of time. S 10A NCAC 09 .2818 Please feel free to call me with questions. Contact me with questions at: Kim.Wimberly@dhhs.nc.gov PO BOX 609 Knightdale, NC 27545 919-819-9387 http://ncchildcaresearch.dhhs.state.nc.us If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003608 Consultant: KIMBERLY WIMBERLY Operation Type: Center Case Number: Visit Date: 1/15/2025 Number Present: 136 Completed Date: 1/15/2025 Age: From 0 To 5 Total Minutes: 250 Time In: 10:40 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to inspect the facility for compliance with child care requirements during your annual compliance visit. The center currently operates with a 5 STAR rated license. The center is approved for 166 children ages 0-12. My visit was conducted with Kelli Bradley, Administrator. During today’s visit an assessment of Child Care Requirements was conducted, inspecting all space used by children. Today I verified that the owner of the program, Kindercare Education, LLC is listed as current-active as of 1-15-25 on the NC Secretary of State website. Upon arrival to the program today, the children were observed eating lunch. Today’s menu reflected grilled cheese sandwiches, tomato soup, oranges, peas and milk. The lunch that was actually served was grilled cheese sandwiches, chili, diced mangos and milk. No substitutions were indicated on any of the menus which were posted throughout the center. I reminded Ms. Bradley that when substitutions are made to menus, the changes must be documented on the menus before the meals are served. Daily arrival and departure times were observed current and in compliance. The license was observed posted in the main lobby. The last fire inspection was conducted on 5-5-24. I would suggest reaching out to the Garner Fire Department in the next few weeks in case there is a backlog. Please send me a copy of the new inspection once it has been conducted. The last Sanitation inspection was 7-29-24 and a Superior rating was awarded with 3 demerits. Fire drills, EPR drills and outdoor playground inspections were current and on file. Classroom Observations: Sleeping baby checks for all infants ages 0-12 months were monitored and I did observe that three infants from Infant classroom 1b did not have sleep checks for 1-7-25, 1-8-25, 1-9-25 and 1-10-25. I also observed that additionally in Infant classroom 1b, no sleeping baby checks were on file for the week of 1-13-25. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for nap and the time the infant went down for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I suggested that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day or if an infant is absent on any given day that the staff record absent on the day. If children are absent, remind staff to write "absent" for that day. Staff/child ratios were monitored and observed out of compliance. In the two year old classroom, there was one staff member with ten-two year old children. In the three year old classroom, there were twelve-three year olds present with one staff member. I also observed the another three year old classroom out of compliance with staff child ratios when one of the two staff members exited the room for a brief period of time. A staff-to-child ratio is a measure of the number of children for whom each childcare provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Ratios and group sizes help ensure that a child gets enough one-on-one attention from an adult who is available to take care of each child’s unique needs. This responsive caregiving is extremely important to a child’s social and emotional development, physical well-being, and overall learning. Another visit will be made in the near future to monitor that staff/child ratios are maintained. Equipment and furnishings were monitored and I observed that there were several tables throughout the center which had sticker residue on them. The children eat their meals and snacks on these tables and extra attention should be taken to deep cleaning the table surfaces. I also observed that in the two year old classroom, there were stuffed animals in the cozy area were dirty and need to be cleaned or laundered. Two classrooms did not have current activity plans posted in the classrooms. We discussed that the conversations with the children during meal times in the classrooms was minimal if any. Meal times for younger preschool age children can be busy and hectic. Meals and snacks help support children’s growth and development and can help children learn healthy habits, practice feeding themselves, explore new foods and strengthen their ability to use a spoon, fork and cup. A great resource for you to use for training purposes is “Meal Times with Toddlers” which can be found on the USDA website, www.fns.usda.gov. It is important for staff to model how to use a spoon or fork and proper table etiquette. Discussing the foods being served to the children which also help engage them in the meal by discussing taste, textures, colors, etc. There should also be transition activities available for children who finish eating earlier than the other children such as books or puzzles. Having cots/mats already laid out will give the children somewhere to go with the puzzle or book to work on quietly as the other children finish eating. Ms. Bradley stated that she regularly goes in and out of the classrooms and observes conversations during meal times but feels that staff were nervous with me in the room. For outside time, the children play in a fenced areas. I observed numerous items for the children to play with which promote imaginative and creative play as well as gross motor activities. The program uses artificial turf for surfacing. A spot check was conducted on three new staff files during my visit today. We discussed that the staff and training worksheets for the remaining staff must be completed and submitted to me no later than 5:00pm on Friday, 1-17-25. I observed that one staff member did not have a Staff Medical Report on file. Ten children’s files were monitored and observed to be in compliance. The center no longer cares for school age children and do not provide transportation so transportation requirements were not monitored. *****Violations: Six (6) violations of child care requirements regarding staff/child ratios, staff files, activity plans, nutrition and equipment and furnishings were observed today. A corrective action letter stating how each violation was corrected is due to me no later than 1-29-25 and can be e-mailed or mailed to me at the contact information at the end of this report. Please remember to address each violation individually and indicate your center name and ID number. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Current activity plans were missing from two classrooms. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu posted did not reflect the lunch components which were served to the children. 10A NCAC 09 .0901(b) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. Tables in various classrooms had sticker residue on the surface tops and there were stuffed animals in the cozy area of one of the classrooms which were observed to be stained and need to be laundered or cleaned. .2822(a)(1-4) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. I did observe that three infants from Infant classroom 1a did not have sleep checks for 1-7-25, 1-8-25, 1-9-25 and 1-10-25. I also observed that in Infant classroom 1b, no sleeping baby checks were on file for the week of 1-13-25. .0606(g) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a staff medical report on file. 10A NCAC 09 .0701(a) 1756 Enhanced staff/child ratios and group sizes were not met. In the two year old classroom, there was one staff member with ten two year old children. In the three year old classroom, there were twelve three year olds present with one staff member. I also observed the another three year old classroom out of compliance with staff child ratios when one of the two staff members exited the room for a brief period of time. S 10A NCAC 09 .2818 Please feel free to call me with questions. Contact me with questions at: Kim.Wimberly@dhhs.nc.gov PO BOX 609 Knightdale, NC 27545 919-819-9387 http://ncchildcaresearch.dhhs.state.nc.us If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003608 Consultant: KIMBERLY WIMBERLY Operation Type: Center Case Number: 0224-387L Visit Date: 3/11/2024 Number Present: 89 Completed Date: 3/11/2024 Age: From 0 To 10 Total Minutes: 120 Time In: 09:30 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit today was to investigate complaint allegations regarding posted staff/child ratios. Today’s visit was conducted with Kelli Bradley, Director. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the indoor environment were monitored during my visit today. The license and emergency care plan were posted. e. Upon arrival to the center, I observed the children were finishing breakfast and transitioning to morning activities. I discussed the allegation with Ms. Bradley and the findings are below. Allegation - There is a concern that the posted staff/child ratios are not being followed. Ms. Bradley stated they have been having staff absences and children are having to be shifted around to other classrooms to remain in staff/child ratio. Staff/child ratios were observed to be in compliance during my visit today and based on observations, this allegation was not substantiated. We did discuss that due to irregular staff attendance, the children and staff are shifted to other classrooms. While in the center today, the following concerns were discussed with Ms. Bradley. 1. I observed that the Cook was substituting in the Infant Room and Ms. Bradley stated that they were going to have to alter the lunch schedule today and order pizzas for lunch as a result of the Cook having to work in a classroom. Please make sure on these days that you place a sticky note on the menus in the Kitchen as well as in each classroom where the children eat their meals and snacks. You will also need to make sure the all components of lunches are met besides just the pizza. 2. We discussed that there should be additional staff such as substitutes that can be called in when there are staff absences. Continuity of care is very important with children. As we discussed and you agreed, shifting children and staff around more than occasionally is very stressful on staff and children. During my visit today, Ms. Bradley had to go work in a classroom for a staff member to attend a doctor’s appointment in order to remain in compliance with staff/child ratios. The Administrative Assistant was also working a classroom due to staff absence leaving the front desk not covered in the event of an emergency or staff needing to take a bathroom or lunch break. 3. You will need to make sure that all staff who work in the Infant Room with ages 0-12 months have completed the required ITS-SIDS class. One of the staff who were observed working in the Infant room today stated that she has not completed the required ITS-SIDS class. This is a violation of child care requirements. The staff in question has been employed at the center since 2022 and stated to me that they have not completed the ITS-SIDS class. 4. You will also need to make sure that all staff who work with school age children in any capacity have completed the required BSAC class. The staff member who was working in the Preschool classroom had two school age children present. This same staff member was observed covering this classroom during my visit conducted on 1-23-24. There is no documented completion of BSAC training for this staff member indicated on the Staff and Training worksheet which was completed by Ms. Bradley on 2-1-24 and submitted to me. This is also a violation of child care requirements. 5. We discussed that there are eight Infant/Toddlers enrolled in one classroom but only one staff member. Ms. Bradley stated that the attendance history of this classroom has never had all eight children on any given day and that the one year olds stay prepared to transition to the one year old room as children move up so on days when staff/child ratios approach being out of compliance the one year old children are shifted to another classroom. 6. I observed in the Toddler classroom, both regular assigned teachers were out today and there was a floater and a teacher from another classroom working in the classroom. 7. Based on the inconsistency of staff present and observed issues of children continuing to be shifted after the 1st operating hour of the day, I would suggest pausing enrollment of any new children until staffing patterns can be revised and be proven to be working towards continuity of care for the children. This will also assist in easing staff stress. Today I observed staff opening their doors and calling up to the front desk requesting assistance but there was no one to assist them. Two violations of child care requirements regarding staff training requirements were observed today. A corrective action letter stating how the violation was corrected is due to me no later than March 25, 2024 and can be mailed or e-mailed to me at the address at the end of this report. For these specific violations, I will need to see completion certificates for proof of completion of the required trainings. Violation Number Comment Rule 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff member who was working in the Infant Room today has not completed a required ITS-SIDS class. .1102(f) 1921 Staff working in part-time, full-day or track out school age care programs required to complete BSAC training, did not complete it within three months of employment. One staff member observed working with school age children today and on 1-23-24 has not completed the required BSAC class. .2510(j) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. . Please feel free to call me with questions. Kim Wimberly PO Box 609 Knightdale, NC 27545 919-819-9387 Kim.Wimberly@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003608 Consultant: KIMBERLY WIMBERLY Operation Type: Center Case Number: Visit Date: 8/3/2023 Number Present: 79 Completed Date: 8/3/2023 Age: From 0 To 10 Total Minutes: 90 Time In: 10:15 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor child care requirements during a routine unannounced visit. Today’s visit was conducted with Audrey Auton, Admin Assistant. Program requirements The following items were observe posted: first aid poster, license, no smoking sign, summary of the law and emergency care plan. The indoor environment was monitored for safety and no items of non compliance were observed. Attendance records were current and on file indicating arrival and departure times. The Emergency Medical Care Plan was updated and observed posted in the child care area. All space used by the children were adequately heated and cooled. An incident log is stored in the Directors Office. The last fire inspection conducted at the center was on 3-9-23. The last Sanitation inspection was conducted on 3-27-23. Upon arrival today, Ms. Auton stated they just had an emergency water leak in the school age building, Building A. Ms. Auton had already called a plumber as well as the City of Raleigh to report the issue. The school agers were on a field trip and the preschool classroom in this building was being moved to Building B. I also advised them the center to contact Sanitation for more resources on what to do in the meantime while waiting for repairs. While monitoring the Infant classrooms, I observed that there was one Infant age 0-12 months who was marked present on 8-2-23 but there was no documentation proving sleeping baby checks were conducted. There was also one Infant age 0-12 months who was new to the center and marked present 8-1-23, 8-2-23, and today, 8-3-23 but sleep checks could not be located for this child. The staff member in this classroom stated that the child was new to the center and a folder needed to be made. In the adjacent Infant classroom, space IB, there was one Infant age 0-12 months who did not have documentation for proof of sleeping baby checks for 8-2-23. The staff member stated to me that the child did not take a nap while she was in the classroom. We discussed that even on days where an Infant does not nap, it still must be documented and she could write “no nap” on those days. This staff member also stated that she was not in the classroom the whole day so there was no proof that sleeping baby checks were performed at all on 8-2-23. Staff Records: I monitored one new staff file during my visit today. I did observe that this staff member was working in the Infant classroom but did not have SIDS. This staff member was hired March 2023. Criminal background check qualifying letters were current and on file for all existing staff. Staff/Child Ratios and Supervision: During today's visit I observed the children participating in various activities and some were playing outside. Supervision was observed being maintained. I did observe that in 1 classroom; the Infant classroom (1B) there were two(2) infants age 0-12 months and five(5) one year old children present being care for by one staff member. Due to the fact that your center meets enhanced ratios as stated in Child Care Rule .2818(b ), you must meet the staff/child ratios for the youngest in care. The Staff/Child ratios which should have been followed were 1:5 which was exceeded. Ms. Auton stated to me due to staffing issues, she shifted children to alternate classrooms. Medications and Hazardous Products: The center does allow medication and diaper creams and ointments. No violations regarding these items were observed. Three items of non compliance regarding staff/child ratios, sleeping baby checks and staff records were observed during my visit. A corrective action letter stating how each violation was corrected is due to me no later than August 17, 2023. Please remember to address each violation individually and include your facility name and ID number. You can e-mail or mail this correction letter to me to the address at the bottom of this report. I will also be conducting another unannounced visit in the future to monitor staff/child ratios to make sure that you are maintaining correct staff/child ratios. Violation Number Comment Rule 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. .0606(g) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Three Infants did not have documentation of sleeping baby checks on file for 8-2-23 and additionally, one Infant did not have any sleeping baby checks on file. .0606(g) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The staff member working in the Infant classroom today who was hired March 2023 did not have SIDS training. .1102(f) 1756 Enhanced staff/child ratios and group sizes were not met. There were two Infants and 5 one year old children being cared for by one staff member. 10A NCAC 09 .2818 Please feel free to call me if you have any questions regarding your report. Kim Wimberly PO BOX 609 Knightdale,NC 27545 919-819-9387 Kim.Wimberly@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times