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Home › NC › Fletcher › Love & Learning Child Care Center
301 Cane Creek Road, Fletcher NC 28792 · License #45000439 · Center · Child Care Center
Not published by the state. Owners can add hours via profile claim.
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Ages served
GS 110-91 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 6/16/2026 Number Present: 33 Completed Date: 6/16/2026 Age: From 0 To 5 Total Minutes: 250 Time In: 09:50 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Dawn McCrary, Child Care Consultant and also signed by Jessica Vasquez, Administrator during the visit. A signed copy of the visit summary was left on-site for you. Somi Kahn, Lead Teacher and Person in Charge, greeted me upon arrival. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, arrived at approximately 10:25am and assisted me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The facility operates with a four-star license issued on 12/19/2025. The Special Services/Restrictions include daytime care, meets enhanced ratios, meets enhanced space, and children under 2 1/2 years old in rooms with direct exits only. This program is not approved for transportation. The center’s compliance history was reviewed with the operator. The program’s compliance history is eighty-three percent (83%) as of 6/15/26. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The last temporary time period visit was conducted on 11/4/2025. The last fire drill was practiced on 5/19/2026. The last lockdown drill was practiced on 5/21/2026. The last playground inspection was documented on 6/2/2026. The last fire inspection was approved on 6/25/2025. The last sanitation inspection was conducted on 1/23/2026 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Experience Early Learning. The Emergency Preparedness and Response plan was completed on 8/18/25. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. During today’s visit, the infants were having routine care on the floor with their caregivers and toys. The children in the classroom of one-year-olds were having free choice play on the playground and transitioned indoors for routine care and to eat. The children in the classroom of one and two-year-olds were having free choice play on the playground, and transitioned indoors for routine care and lunch. The children in the classroom of two and three-year-olds were having free choice play on the playground, and transitioned indoors to wash hands and have lunch. The children in the classroom of four and five-year-olds were having free choice play on the playground, transitioned indoors to wash hands and have a literacy activity. All interactions were positive. Supervision was adequate. Newly hired staff files and one (1) existing staff file was monitored during today's visit. Four (4) child files were monitored during today's visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today's visit Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in space 1B was dated 6/8/26-6/12/26. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One (1) bottle was not labeled in space 4. 15A NCAC 18A .2804(d) 712 Pea gravel was used for playground surfacing in areas used by children under 3 years of age. Children, age two, were on a playground containing pea gravel. .0605(j)(1) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An outlet was uncovered in space 1B. 10A NCAC 09 .0604(c) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hired 2/23/2026, completed First Aid training 5/27/2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hired 2/23/2026, completed CPR training 5/27/2026. .1102(d) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child, W.D., did not have a health assessment on file within 30 days of admission. GS110-91(1) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff, hired 2/23/2026, completed this required training on 6/4/2026. .1102(g) Technical assistance provided #812- The outlet in space 4 was covered during the visit for correction. No further action required. #533- The infant's bottle was labeled during the visit for correction. No further action required. #428- The activity plan in space 4 was printed and posted during the visit for correction. No further action required. #712- Two year old children were on the large playground which includes pea gravel surfacing. We discussed that you plan to remove the pea gravel and typically only children three years and older use that playground. The playground was being used by the two year olds today due to new sod being on the other playground. To come into compliance, have children under three only use the playground without the pea gravel to prevent choking. #1048 #1049- To come into compliance, schedule CPR and FA trainings immediately after hire to prevent a lapse in trainings and to meet the 90 day requirement. This ensures the safety of the children and staff in an emergency. #1897- To come into compliance, have newly hired staff complete this required training during the six week orientation process to ensure they have the knowledge necessary to meet this requirement. #1321- To come into compliance, you stated that you may change your policies to include a statement that all records required within 30 days must be received prior to the child attending the facility. In the meantime, use calendar reminders to obtain the records. Achieving compliance Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/30/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation provided as follows: Ensure that gross motor is indicated daily on activity plans. Ensure that sand and water play is indicated weekly on activity plans. You stated that the staff that has the CBC letter expiring in August has an appointment for fingerprints 6/17/2026. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
GS110-91 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 6/16/2026 Number Present: 33 Completed Date: 6/16/2026 Age: From 0 To 5 Total Minutes: 250 Time In: 09:50 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Dawn McCrary, Child Care Consultant and also signed by Jessica Vasquez, Administrator during the visit. A signed copy of the visit summary was left on-site for you. Somi Kahn, Lead Teacher and Person in Charge, greeted me upon arrival. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, arrived at approximately 10:25am and assisted me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The facility operates with a four-star license issued on 12/19/2025. The Special Services/Restrictions include daytime care, meets enhanced ratios, meets enhanced space, and children under 2 1/2 years old in rooms with direct exits only. This program is not approved for transportation. The center’s compliance history was reviewed with the operator. The program’s compliance history is eighty-three percent (83%) as of 6/15/26. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The last temporary time period visit was conducted on 11/4/2025. The last fire drill was practiced on 5/19/2026. The last lockdown drill was practiced on 5/21/2026. The last playground inspection was documented on 6/2/2026. The last fire inspection was approved on 6/25/2025. The last sanitation inspection was conducted on 1/23/2026 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Experience Early Learning. The Emergency Preparedness and Response plan was completed on 8/18/25. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. During today’s visit, the infants were having routine care on the floor with their caregivers and toys. The children in the classroom of one-year-olds were having free choice play on the playground and transitioned indoors for routine care and to eat. The children in the classroom of one and two-year-olds were having free choice play on the playground, and transitioned indoors for routine care and lunch. The children in the classroom of two and three-year-olds were having free choice play on the playground, and transitioned indoors to wash hands and have lunch. The children in the classroom of four and five-year-olds were having free choice play on the playground, transitioned indoors to wash hands and have a literacy activity. All interactions were positive. Supervision was adequate. Newly hired staff files and one (1) existing staff file was monitored during today's visit. Four (4) child files were monitored during today's visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today's visit Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in space 1B was dated 6/8/26-6/12/26. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One (1) bottle was not labeled in space 4. 15A NCAC 18A .2804(d) 712 Pea gravel was used for playground surfacing in areas used by children under 3 years of age. Children, age two, were on a playground containing pea gravel. .0605(j)(1) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An outlet was uncovered in space 1B. 10A NCAC 09 .0604(c) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hired 2/23/2026, completed First Aid training 5/27/2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hired 2/23/2026, completed CPR training 5/27/2026. .1102(d) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child, W.D., did not have a health assessment on file within 30 days of admission. GS110-91(1) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff, hired 2/23/2026, completed this required training on 6/4/2026. .1102(g) Technical assistance provided #812- The outlet in space 4 was covered during the visit for correction. No further action required. #533- The infant's bottle was labeled during the visit for correction. No further action required. #428- The activity plan in space 4 was printed and posted during the visit for correction. No further action required. #712- Two year old children were on the large playground which includes pea gravel surfacing. We discussed that you plan to remove the pea gravel and typically only children three years and older use that playground. The playground was being used by the two year olds today due to new sod being on the other playground. To come into compliance, have children under three only use the playground without the pea gravel to prevent choking. #1048 #1049- To come into compliance, schedule CPR and FA trainings immediately after hire to prevent a lapse in trainings and to meet the 90 day requirement. This ensures the safety of the children and staff in an emergency. #1897- To come into compliance, have newly hired staff complete this required training during the six week orientation process to ensure they have the knowledge necessary to meet this requirement. #1321- To come into compliance, you stated that you may change your policies to include a statement that all records required within 30 days must be received prior to the child attending the facility. In the meantime, use calendar reminders to obtain the records. Achieving compliance Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/30/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation provided as follows: Ensure that gross motor is indicated daily on activity plans. Ensure that sand and water play is indicated weekly on activity plans. You stated that the staff that has the CBC letter expiring in August has an appointment for fingerprints 6/17/2026. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 6/16/2026 Number Present: 33 Completed Date: 6/16/2026 Age: From 0 To 5 Total Minutes: 250 Time In: 09:50 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Dawn McCrary, Child Care Consultant and also signed by Jessica Vasquez, Administrator during the visit. A signed copy of the visit summary was left on-site for you. Somi Kahn, Lead Teacher and Person in Charge, greeted me upon arrival. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, arrived at approximately 10:25am and assisted me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The facility operates with a four-star license issued on 12/19/2025. The Special Services/Restrictions include daytime care, meets enhanced ratios, meets enhanced space, and children under 2 1/2 years old in rooms with direct exits only. This program is not approved for transportation. The center’s compliance history was reviewed with the operator. The program’s compliance history is eighty-three percent (83%) as of 6/15/26. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The last temporary time period visit was conducted on 11/4/2025. The last fire drill was practiced on 5/19/2026. The last lockdown drill was practiced on 5/21/2026. The last playground inspection was documented on 6/2/2026. The last fire inspection was approved on 6/25/2025. The last sanitation inspection was conducted on 1/23/2026 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Experience Early Learning. The Emergency Preparedness and Response plan was completed on 8/18/25. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. During today’s visit, the infants were having routine care on the floor with their caregivers and toys. The children in the classroom of one-year-olds were having free choice play on the playground and transitioned indoors for routine care and to eat. The children in the classroom of one and two-year-olds were having free choice play on the playground, and transitioned indoors for routine care and lunch. The children in the classroom of two and three-year-olds were having free choice play on the playground, and transitioned indoors to wash hands and have lunch. The children in the classroom of four and five-year-olds were having free choice play on the playground, transitioned indoors to wash hands and have a literacy activity. All interactions were positive. Supervision was adequate. Newly hired staff files and one (1) existing staff file was monitored during today's visit. Four (4) child files were monitored during today's visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today's visit Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in space 1B was dated 6/8/26-6/12/26. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One (1) bottle was not labeled in space 4. 15A NCAC 18A .2804(d) 712 Pea gravel was used for playground surfacing in areas used by children under 3 years of age. Children, age two, were on a playground containing pea gravel. .0605(j)(1) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An outlet was uncovered in space 1B. 10A NCAC 09 .0604(c) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hired 2/23/2026, completed First Aid training 5/27/2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hired 2/23/2026, completed CPR training 5/27/2026. .1102(d) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child, W.D., did not have a health assessment on file within 30 days of admission. GS110-91(1) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff, hired 2/23/2026, completed this required training on 6/4/2026. .1102(g) Technical assistance provided #812- The outlet in space 4 was covered during the visit for correction. No further action required. #533- The infant's bottle was labeled during the visit for correction. No further action required. #428- The activity plan in space 4 was printed and posted during the visit for correction. No further action required. #712- Two year old children were on the large playground which includes pea gravel surfacing. We discussed that you plan to remove the pea gravel and typically only children three years and older use that playground. The playground was being used by the two year olds today due to new sod being on the other playground. To come into compliance, have children under three only use the playground without the pea gravel to prevent choking. #1048 #1049- To come into compliance, schedule CPR and FA trainings immediately after hire to prevent a lapse in trainings and to meet the 90 day requirement. This ensures the safety of the children and staff in an emergency. #1897- To come into compliance, have newly hired staff complete this required training during the six week orientation process to ensure they have the knowledge necessary to meet this requirement. #1321- To come into compliance, you stated that you may change your policies to include a statement that all records required within 30 days must be received prior to the child attending the facility. In the meantime, use calendar reminders to obtain the records. Achieving compliance Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/30/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation provided as follows: Ensure that gross motor is indicated daily on activity plans. Ensure that sand and water play is indicated weekly on activity plans. You stated that the staff that has the CBC letter expiring in August has an appointment for fingerprints 6/17/2026. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0604 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 6/16/2026 Number Present: 33 Completed Date: 6/16/2026 Age: From 0 To 5 Total Minutes: 250 Time In: 09:50 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Dawn McCrary, Child Care Consultant and also signed by Jessica Vasquez, Administrator during the visit. A signed copy of the visit summary was left on-site for you. Somi Kahn, Lead Teacher and Person in Charge, greeted me upon arrival. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, arrived at approximately 10:25am and assisted me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The facility operates with a four-star license issued on 12/19/2025. The Special Services/Restrictions include daytime care, meets enhanced ratios, meets enhanced space, and children under 2 1/2 years old in rooms with direct exits only. This program is not approved for transportation. The center’s compliance history was reviewed with the operator. The program’s compliance history is eighty-three percent (83%) as of 6/15/26. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The last temporary time period visit was conducted on 11/4/2025. The last fire drill was practiced on 5/19/2026. The last lockdown drill was practiced on 5/21/2026. The last playground inspection was documented on 6/2/2026. The last fire inspection was approved on 6/25/2025. The last sanitation inspection was conducted on 1/23/2026 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Experience Early Learning. The Emergency Preparedness and Response plan was completed on 8/18/25. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. During today’s visit, the infants were having routine care on the floor with their caregivers and toys. The children in the classroom of one-year-olds were having free choice play on the playground and transitioned indoors for routine care and to eat. The children in the classroom of one and two-year-olds were having free choice play on the playground, and transitioned indoors for routine care and lunch. The children in the classroom of two and three-year-olds were having free choice play on the playground, and transitioned indoors to wash hands and have lunch. The children in the classroom of four and five-year-olds were having free choice play on the playground, transitioned indoors to wash hands and have a literacy activity. All interactions were positive. Supervision was adequate. Newly hired staff files and one (1) existing staff file was monitored during today's visit. Four (4) child files were monitored during today's visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today's visit Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in space 1B was dated 6/8/26-6/12/26. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One (1) bottle was not labeled in space 4. 15A NCAC 18A .2804(d) 712 Pea gravel was used for playground surfacing in areas used by children under 3 years of age. Children, age two, were on a playground containing pea gravel. .0605(j)(1) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An outlet was uncovered in space 1B. 10A NCAC 09 .0604(c) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hired 2/23/2026, completed First Aid training 5/27/2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hired 2/23/2026, completed CPR training 5/27/2026. .1102(d) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child, W.D., did not have a health assessment on file within 30 days of admission. GS110-91(1) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff, hired 2/23/2026, completed this required training on 6/4/2026. .1102(g) Technical assistance provided #812- The outlet in space 4 was covered during the visit for correction. No further action required. #533- The infant's bottle was labeled during the visit for correction. No further action required. #428- The activity plan in space 4 was printed and posted during the visit for correction. No further action required. #712- Two year old children were on the large playground which includes pea gravel surfacing. We discussed that you plan to remove the pea gravel and typically only children three years and older use that playground. The playground was being used by the two year olds today due to new sod being on the other playground. To come into compliance, have children under three only use the playground without the pea gravel to prevent choking. #1048 #1049- To come into compliance, schedule CPR and FA trainings immediately after hire to prevent a lapse in trainings and to meet the 90 day requirement. This ensures the safety of the children and staff in an emergency. #1897- To come into compliance, have newly hired staff complete this required training during the six week orientation process to ensure they have the knowledge necessary to meet this requirement. #1321- To come into compliance, you stated that you may change your policies to include a statement that all records required within 30 days must be received prior to the child attending the facility. In the meantime, use calendar reminders to obtain the records. Achieving compliance Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/30/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation provided as follows: Ensure that gross motor is indicated daily on activity plans. Ensure that sand and water play is indicated weekly on activity plans. You stated that the staff that has the CBC letter expiring in August has an appointment for fingerprints 6/17/2026. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0304 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: DAWN MCCRARY Operation Type: Center Case Number: Visit Date: 6/16/2026 Number Present: 33 Completed Date: 6/16/2026 Age: From 0 To 5 Total Minutes: 250 Time In: 09:50 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Dawn McCrary, Child Care Consultant and also signed by Jessica Vasquez, Administrator during the visit. A signed copy of the visit summary was left on-site for you. Somi Kahn, Lead Teacher and Person in Charge, greeted me upon arrival. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, arrived at approximately 10:25am and assisted me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The facility operates with a four-star license issued on 12/19/2025. The Special Services/Restrictions include daytime care, meets enhanced ratios, meets enhanced space, and children under 2 1/2 years old in rooms with direct exits only. This program is not approved for transportation. The center’s compliance history was reviewed with the operator. The program’s compliance history is eighty-three percent (83%) as of 6/15/26. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The last temporary time period visit was conducted on 11/4/2025. The last fire drill was practiced on 5/19/2026. The last lockdown drill was practiced on 5/21/2026. The last playground inspection was documented on 6/2/2026. The last fire inspection was approved on 6/25/2025. The last sanitation inspection was conducted on 1/23/2026 with four (4) demerits for a Superior classification. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Experience Early Learning. The Emergency Preparedness and Response plan was completed on 8/18/25. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. During today’s visit, the infants were having routine care on the floor with their caregivers and toys. The children in the classroom of one-year-olds were having free choice play on the playground and transitioned indoors for routine care and to eat. The children in the classroom of one and two-year-olds were having free choice play on the playground, and transitioned indoors for routine care and lunch. The children in the classroom of two and three-year-olds were having free choice play on the playground, and transitioned indoors to wash hands and have lunch. The children in the classroom of four and five-year-olds were having free choice play on the playground, transitioned indoors to wash hands and have a literacy activity. All interactions were positive. Supervision was adequate. Newly hired staff files and one (1) existing staff file was monitored during today's visit. Four (4) child files were monitored during today's visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The program does not provide transportation. The following violations were documented during today's visit Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in space 1B was dated 6/8/26-6/12/26. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One (1) bottle was not labeled in space 4. 15A NCAC 18A .2804(d) 712 Pea gravel was used for playground surfacing in areas used by children under 3 years of age. Children, age two, were on a playground containing pea gravel. .0605(j)(1) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An outlet was uncovered in space 1B. 10A NCAC 09 .0604(c) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hired 2/23/2026, completed First Aid training 5/27/2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hired 2/23/2026, completed CPR training 5/27/2026. .1102(d) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child, W.D., did not have a health assessment on file within 30 days of admission. GS110-91(1) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) staff, hired 2/23/2026, completed this required training on 6/4/2026. .1102(g) Technical assistance provided #812- The outlet in space 4 was covered during the visit for correction. No further action required. #533- The infant's bottle was labeled during the visit for correction. No further action required. #428- The activity plan in space 4 was printed and posted during the visit for correction. No further action required. #712- Two year old children were on the large playground which includes pea gravel surfacing. We discussed that you plan to remove the pea gravel and typically only children three years and older use that playground. The playground was being used by the two year olds today due to new sod being on the other playground. To come into compliance, have children under three only use the playground without the pea gravel to prevent choking. #1048 #1049- To come into compliance, schedule CPR and FA trainings immediately after hire to prevent a lapse in trainings and to meet the 90 day requirement. This ensures the safety of the children and staff in an emergency. #1897- To come into compliance, have newly hired staff complete this required training during the six week orientation process to ensure they have the knowledge necessary to meet this requirement. #1321- To come into compliance, you stated that you may change your policies to include a statement that all records required within 30 days must be received prior to the child attending the facility. In the meantime, use calendar reminders to obtain the records. Achieving compliance Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 6/30/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: dawn.mccrary@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Dawn McCrary PO Box 397 Penrose, NC 28766 Please call me at 828-556-3088, or email dawn.mccrary@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation provided as follows: Ensure that gross motor is indicated daily on activity plans. Ensure that sand and water play is indicated weekly on activity plans. You stated that the staff that has the CBC letter expiring in August has an appointment for fingerprints 6/17/2026. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0601 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0426-318L Visit Date: 5/6/2026 Number Present: 39 Completed Date: 5/6/2026 Age: From 0 To 5 Total Minutes: 185 Time In: 10:10 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator during the visit. A signed copy of the visit summary was left on-site for you. Somi Kahn, Lead Teacher and Person in Charge, greeted me upon arrival. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, arrived at approximately 10:45am and assisted me today. The facility operates with a four-star license issued on 12/19/2025. The Special Services/Restrictions include daytime care, meets enhanced ratios, meets enhanced space, and children under 2 1/2 years old in rooms with direct exits only. This program is not approved for transportation. The center’s compliance history was reviewed with the operator. The program’s compliance history is eighty-three percent (83%) as of 5/5/26. The complaint was received by the Division of Child Development and Early Education on 4/22/26 sent to Dawn McCrary, Child Care Consultant, on 4/23/26. Allegations within the report include the following: * There are concerns regarding safe environment, nutrition, and sanitation. In addition to addressing the allegations, staff/child ratio, group size, supervision, use of licensed space, space capacity, permit restrictions, license posted, safe environment, nutrition, and sanitation were monitored. A walk-through of the entire facility was conducted. During the walk-through, teachers were engaged with children through routine care, singing, reading, and group activities. Staff members were interviewed regarding the allegations. Allegations regarding safe environment are addressed as follows: There are concerns the facility did not provide a safe environment for infants. Safe Environment 10A NCAC 09 .0601 SAFE ENVIRONMENT (a) All child care centers shall provide a safe indoor and outdoor environment for the children in care. In space #4, the classroom with infants, I observed staff interacting with children in a positive and appropriate manner. The classroom environment appeared safe, organized, and allowed space for freedom of movement. The incident log was reviewed for the week of 4/20/26. Incident reports were reviewed for children in space #3. Based on information provided, on 4/21/26, a four month old child was being picked up by a teacher from a Infantino pillow seat and slipped out of the seat and from the teacher’s arms accidentally, causing the child to fall head first onto the floor, approximately fifteen (15) inches. Allegations regarding nutrition are addressed as follows: There are concerns the feeding plan was not followed. 10A NCAC 09 .0902 REQUIREMENTS FOR INFANTS (a) The parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. The infant feeding plans were reviewed for seven (7) children under fifteen months of age. One (1) infant feeding plan did not include the modified needs for the child based on an attached doctor’s note dated 4/9/26. The doctor’s note provided information to add cereal to the infant’s bottle when preparing and an additional one (1) teaspoon of cereal directly prior to feeding the infant. Per staff reports, the doctor’s note has been followed without the update to the feeding plan. Allegations regarding sanitation are addressed as follows: There are concerns the staff did not add dry rice to a bottle. 15A NCAC 18A .2804 FOOD SUPPLIES (d) All human milk, formula, and other bottled beverages, including beverages in sippy cups, that are sent from home shall be fully prepared and labeled with the date received at the child care center and the name of the child to whom the milk, formula, or beverage belongs before being brought to the child care center. All human milk, formula, and other bottled beverages shall be sent home with the child whose name is on the label or discarded at the end of each day. Formula and other beverages that require refrigeration, baby food that has been opened, and human milk shall be labeled with the name of the child to whom the beverage, baby food, or milk belongs and shall be refrigerated at 45 degrees Fahrenheit or below. Staff were asked if dry rice is added to a bottle at the child care facility. Per the doctor’s note dated 4/9/26, there are specific instructions to add one (1) teaspoon of cereal to the infant’s bottle prior to feeding the infant. Per staff reports, the bottle does come to the child care facility fully prepared with some cereal already in it and the teachers add the additional and already portioned one (1) teaspoon of cereal prior to feeding the infant. Staff/child ratios were monitored as follows during the walk-through: Space #1A – eleven (11) children two and three years of age, with three (3) teachers Space #1B – eleven (11) children one and two years of age, with two (2) teachers Space #2 – ten (10) children four and five years of age, with one (1) teacher Space #3 – four (4) children one year of age, with one (1) teacher Space #4 – three (3) infants, with two (2) teachers Based on the interviews, observations, and information provided during the visit, the allegations regarding safe environment and nutrition were substantiated and the allegation regarding sanitation were unsubstantiated. The following violations were documented during today’s visit: Violation Number Comment Rule 542 The written feeding plan was not modified as the child's needs changed. Based on review of the infant feed plans and information provided, one (1) feeding plan was not modified when the infant’s needs changed per the doctor’s note dated 4/9/26. 10 NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. Based on information and documentation provided, a safe environment was not provided for an infant. On 4/21/26, a four month old infant was being picked up by a teacher from an Infantino sitting support pillow seat and slipped out of the seat and from the teacher’s arms accidentally, causing the child to fall head first onto the floor, approximately fifteen (15) inches. 10A NCAC 09 .0601(a) Technical assistance was provided as follows: The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 5/20/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Monica Houck 151 Creekview Road Hendersonville, NC 28792 Please call me at 828.243.2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. *Safe Environment – Item #807 To achieve compliance, you have reviewed lifting procedures with the teacher in the classroom with infants. You have also removed the Infantino sitting support pillow seat since it did not provide much support. We discussed there is also a Bumbo seat or Boppy support pillows that are more firm to provide support for an infant. This is marked corrected by consultant visit. *Feeding Plan for Children Under 15 Months of Age – Item #542 To achieve compliance, you stated you would have the legal guardian update the feeding plan based on the 4/9/26 doctor’s note. We discussed the importance of updating the feeding plan so that teachers know exactly what has changed with the child’s needs and have specific instructions to follow. It is essentially an agreement between the legal guardian and teacher on what has changed with the infant’s needs. Consultation is provided as follows: We discussed that it is my understanding that any preparation of a bottle must be completed in an approved food preparation area such as the kitchen. Space #4, the classroom with infants, does not have a food preparation area. It is recommended to contact the Henderson County Environmental Health Specialist to review the scenario of the fully prepared bottle coming into the child care facility, and then per a doctor’s note, adding the cereal to the bottle. 15A NCAC 18A .2810 SPECIFICATIONS FOR KITCHENS, FOOD PREPARATION AREAS AND FOOD SERVICE AREAS (f) If food is prepared in a child care center classroom, then the classroom shall be equipped with a food preparation area. Water from a handwash lavatory shall not be used for bottle warming or to prepare formula, mix dry cereals, or other foods. Toy cleaning and sanitizing may be conducted in the food preparation area. This food preparation area shall contain a countertop that is kept clean and in good repair, a handwash lavatory, and refrigeration when items are stored that require refrigeration in accordance with Rules .2804 and .2806 of this Section. The food preparation counters, food, and food-contact surfaces shall be out of reach of children and the following shall apply to food preparation counters, food, food-contact surfaces, and equipment used in food preparation: (1) all equipment shall be kept clean. Bottle warming equipment shall be cleaned and sanitized as required in Rule .2812 of this Section and the manufacturer's instructions; (2) if bottles are warmed, bottles shall be warmed in the child care center's kitchen or food preparation area. Bottle warming equipment shall be kept out of reach of children. Microwaves and slow cookers shall not be used to thaw or warm human milk, baby food, formula, or other bottled beverages meant for consumption by children. Bottles shall be warmed by placing bottles under running potable water or in containers of potable water or by using bottle warming equipment that is used in accordance with the manufacturer's instructions. Temperature restrictions listed in Rule .2815(e) of this Section do not apply to equipment manufactured specifically for bottle warming. If other bottle warming methods are used in food preparation areas, compliance with temperature restrictions listed in Rule .2815(e) of this Section is required; and (3) after each use, multi-service articles provided by the child care center shall be cleaned and sanitized in the child care center kitchen. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0601 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0426-318L Visit Date: 5/6/2026 Number Present: 39 Completed Date: 5/6/2026 Age: From 0 To 5 Total Minutes: 185 Time In: 10:10 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator during the visit. A signed copy of the visit summary was left on-site for you. Somi Kahn, Lead Teacher and Person in Charge, greeted me upon arrival. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, arrived at approximately 10:45am and assisted me today. The facility operates with a four-star license issued on 12/19/2025. The Special Services/Restrictions include daytime care, meets enhanced ratios, meets enhanced space, and children under 2 1/2 years old in rooms with direct exits only. This program is not approved for transportation. The center’s compliance history was reviewed with the operator. The program’s compliance history is eighty-three percent (83%) as of 5/5/26. The complaint was received by the Division of Child Development and Early Education on 4/22/26 sent to Dawn McCrary, Child Care Consultant, on 4/23/26. Allegations within the report include the following: * There are concerns regarding safe environment, nutrition, and sanitation. In addition to addressing the allegations, staff/child ratio, group size, supervision, use of licensed space, space capacity, permit restrictions, license posted, safe environment, nutrition, and sanitation were monitored. A walk-through of the entire facility was conducted. During the walk-through, teachers were engaged with children through routine care, singing, reading, and group activities. Staff members were interviewed regarding the allegations. Allegations regarding safe environment are addressed as follows: There are concerns the facility did not provide a safe environment for infants. Safe Environment 10A NCAC 09 .0601 SAFE ENVIRONMENT (a) All child care centers shall provide a safe indoor and outdoor environment for the children in care. In space #4, the classroom with infants, I observed staff interacting with children in a positive and appropriate manner. The classroom environment appeared safe, organized, and allowed space for freedom of movement. The incident log was reviewed for the week of 4/20/26. Incident reports were reviewed for children in space #3. Based on information provided, on 4/21/26, a four month old child was being picked up by a teacher from a Infantino pillow seat and slipped out of the seat and from the teacher’s arms accidentally, causing the child to fall head first onto the floor, approximately fifteen (15) inches. Allegations regarding nutrition are addressed as follows: There are concerns the feeding plan was not followed. 10A NCAC 09 .0902 REQUIREMENTS FOR INFANTS (a) The parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. The infant feeding plans were reviewed for seven (7) children under fifteen months of age. One (1) infant feeding plan did not include the modified needs for the child based on an attached doctor’s note dated 4/9/26. The doctor’s note provided information to add cereal to the infant’s bottle when preparing and an additional one (1) teaspoon of cereal directly prior to feeding the infant. Per staff reports, the doctor’s note has been followed without the update to the feeding plan. Allegations regarding sanitation are addressed as follows: There are concerns the staff did not add dry rice to a bottle. 15A NCAC 18A .2804 FOOD SUPPLIES (d) All human milk, formula, and other bottled beverages, including beverages in sippy cups, that are sent from home shall be fully prepared and labeled with the date received at the child care center and the name of the child to whom the milk, formula, or beverage belongs before being brought to the child care center. All human milk, formula, and other bottled beverages shall be sent home with the child whose name is on the label or discarded at the end of each day. Formula and other beverages that require refrigeration, baby food that has been opened, and human milk shall be labeled with the name of the child to whom the beverage, baby food, or milk belongs and shall be refrigerated at 45 degrees Fahrenheit or below. Staff were asked if dry rice is added to a bottle at the child care facility. Per the doctor’s note dated 4/9/26, there are specific instructions to add one (1) teaspoon of cereal to the infant’s bottle prior to feeding the infant. Per staff reports, the bottle does come to the child care facility fully prepared with some cereal already in it and the teachers add the additional and already portioned one (1) teaspoon of cereal prior to feeding the infant. Staff/child ratios were monitored as follows during the walk-through: Space #1A – eleven (11) children two and three years of age, with three (3) teachers Space #1B – eleven (11) children one and two years of age, with two (2) teachers Space #2 – ten (10) children four and five years of age, with one (1) teacher Space #3 – four (4) children one year of age, with one (1) teacher Space #4 – three (3) infants, with two (2) teachers Based on the interviews, observations, and information provided during the visit, the allegations regarding safe environment and nutrition were substantiated and the allegation regarding sanitation were unsubstantiated. The following violations were documented during today’s visit: Violation Number Comment Rule 542 The written feeding plan was not modified as the child's needs changed. Based on review of the infant feed plans and information provided, one (1) feeding plan was not modified when the infant’s needs changed per the doctor’s note dated 4/9/26. 10 NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. Based on information and documentation provided, a safe environment was not provided for an infant. On 4/21/26, a four month old infant was being picked up by a teacher from an Infantino sitting support pillow seat and slipped out of the seat and from the teacher’s arms accidentally, causing the child to fall head first onto the floor, approximately fifteen (15) inches. 10A NCAC 09 .0601(a) Technical assistance was provided as follows: The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 5/20/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Monica Houck 151 Creekview Road Hendersonville, NC 28792 Please call me at 828.243.2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. *Safe Environment – Item #807 To achieve compliance, you have reviewed lifting procedures with the teacher in the classroom with infants. You have also removed the Infantino sitting support pillow seat since it did not provide much support. We discussed there is also a Bumbo seat or Boppy support pillows that are more firm to provide support for an infant. This is marked corrected by consultant visit. *Feeding Plan for Children Under 15 Months of Age – Item #542 To achieve compliance, you stated you would have the legal guardian update the feeding plan based on the 4/9/26 doctor’s note. We discussed the importance of updating the feeding plan so that teachers know exactly what has changed with the child’s needs and have specific instructions to follow. It is essentially an agreement between the legal guardian and teacher on what has changed with the infant’s needs. Consultation is provided as follows: We discussed that it is my understanding that any preparation of a bottle must be completed in an approved food preparation area such as the kitchen. Space #4, the classroom with infants, does not have a food preparation area. It is recommended to contact the Henderson County Environmental Health Specialist to review the scenario of the fully prepared bottle coming into the child care facility, and then per a doctor’s note, adding the cereal to the bottle. 15A NCAC 18A .2810 SPECIFICATIONS FOR KITCHENS, FOOD PREPARATION AREAS AND FOOD SERVICE AREAS (f) If food is prepared in a child care center classroom, then the classroom shall be equipped with a food preparation area. Water from a handwash lavatory shall not be used for bottle warming or to prepare formula, mix dry cereals, or other foods. Toy cleaning and sanitizing may be conducted in the food preparation area. This food preparation area shall contain a countertop that is kept clean and in good repair, a handwash lavatory, and refrigeration when items are stored that require refrigeration in accordance with Rules .2804 and .2806 of this Section. The food preparation counters, food, and food-contact surfaces shall be out of reach of children and the following shall apply to food preparation counters, food, food-contact surfaces, and equipment used in food preparation: (1) all equipment shall be kept clean. Bottle warming equipment shall be cleaned and sanitized as required in Rule .2812 of this Section and the manufacturer's instructions; (2) if bottles are warmed, bottles shall be warmed in the child care center's kitchen or food preparation area. Bottle warming equipment shall be kept out of reach of children. Microwaves and slow cookers shall not be used to thaw or warm human milk, baby food, formula, or other bottled beverages meant for consumption by children. Bottles shall be warmed by placing bottles under running potable water or in containers of potable water or by using bottle warming equipment that is used in accordance with the manufacturer's instructions. Temperature restrictions listed in Rule .2815(e) of this Section do not apply to equipment manufactured specifically for bottle warming. If other bottle warming methods are used in food preparation areas, compliance with temperature restrictions listed in Rule .2815(e) of this Section is required; and (3) after each use, multi-service articles provided by the child care center shall be cleaned and sanitized in the child care center kitchen. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0902 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0426-318L Visit Date: 5/6/2026 Number Present: 39 Completed Date: 5/6/2026 Age: From 0 To 5 Total Minutes: 185 Time In: 10:10 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator during the visit. A signed copy of the visit summary was left on-site for you. Somi Kahn, Lead Teacher and Person in Charge, greeted me upon arrival. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, arrived at approximately 10:45am and assisted me today. The facility operates with a four-star license issued on 12/19/2025. The Special Services/Restrictions include daytime care, meets enhanced ratios, meets enhanced space, and children under 2 1/2 years old in rooms with direct exits only. This program is not approved for transportation. The center’s compliance history was reviewed with the operator. The program’s compliance history is eighty-three percent (83%) as of 5/5/26. The complaint was received by the Division of Child Development and Early Education on 4/22/26 sent to Dawn McCrary, Child Care Consultant, on 4/23/26. Allegations within the report include the following: * There are concerns regarding safe environment, nutrition, and sanitation. In addition to addressing the allegations, staff/child ratio, group size, supervision, use of licensed space, space capacity, permit restrictions, license posted, safe environment, nutrition, and sanitation were monitored. A walk-through of the entire facility was conducted. During the walk-through, teachers were engaged with children through routine care, singing, reading, and group activities. Staff members were interviewed regarding the allegations. Allegations regarding safe environment are addressed as follows: There are concerns the facility did not provide a safe environment for infants. Safe Environment 10A NCAC 09 .0601 SAFE ENVIRONMENT (a) All child care centers shall provide a safe indoor and outdoor environment for the children in care. In space #4, the classroom with infants, I observed staff interacting with children in a positive and appropriate manner. The classroom environment appeared safe, organized, and allowed space for freedom of movement. The incident log was reviewed for the week of 4/20/26. Incident reports were reviewed for children in space #3. Based on information provided, on 4/21/26, a four month old child was being picked up by a teacher from a Infantino pillow seat and slipped out of the seat and from the teacher’s arms accidentally, causing the child to fall head first onto the floor, approximately fifteen (15) inches. Allegations regarding nutrition are addressed as follows: There are concerns the feeding plan was not followed. 10A NCAC 09 .0902 REQUIREMENTS FOR INFANTS (a) The parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. The infant feeding plans were reviewed for seven (7) children under fifteen months of age. One (1) infant feeding plan did not include the modified needs for the child based on an attached doctor’s note dated 4/9/26. The doctor’s note provided information to add cereal to the infant’s bottle when preparing and an additional one (1) teaspoon of cereal directly prior to feeding the infant. Per staff reports, the doctor’s note has been followed without the update to the feeding plan. Allegations regarding sanitation are addressed as follows: There are concerns the staff did not add dry rice to a bottle. 15A NCAC 18A .2804 FOOD SUPPLIES (d) All human milk, formula, and other bottled beverages, including beverages in sippy cups, that are sent from home shall be fully prepared and labeled with the date received at the child care center and the name of the child to whom the milk, formula, or beverage belongs before being brought to the child care center. All human milk, formula, and other bottled beverages shall be sent home with the child whose name is on the label or discarded at the end of each day. Formula and other beverages that require refrigeration, baby food that has been opened, and human milk shall be labeled with the name of the child to whom the beverage, baby food, or milk belongs and shall be refrigerated at 45 degrees Fahrenheit or below. Staff were asked if dry rice is added to a bottle at the child care facility. Per the doctor’s note dated 4/9/26, there are specific instructions to add one (1) teaspoon of cereal to the infant’s bottle prior to feeding the infant. Per staff reports, the bottle does come to the child care facility fully prepared with some cereal already in it and the teachers add the additional and already portioned one (1) teaspoon of cereal prior to feeding the infant. Staff/child ratios were monitored as follows during the walk-through: Space #1A – eleven (11) children two and three years of age, with three (3) teachers Space #1B – eleven (11) children one and two years of age, with two (2) teachers Space #2 – ten (10) children four and five years of age, with one (1) teacher Space #3 – four (4) children one year of age, with one (1) teacher Space #4 – three (3) infants, with two (2) teachers Based on the interviews, observations, and information provided during the visit, the allegations regarding safe environment and nutrition were substantiated and the allegation regarding sanitation were unsubstantiated. The following violations were documented during today’s visit: Violation Number Comment Rule 542 The written feeding plan was not modified as the child's needs changed. Based on review of the infant feed plans and information provided, one (1) feeding plan was not modified when the infant’s needs changed per the doctor’s note dated 4/9/26. 10 NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. Based on information and documentation provided, a safe environment was not provided for an infant. On 4/21/26, a four month old infant was being picked up by a teacher from an Infantino sitting support pillow seat and slipped out of the seat and from the teacher’s arms accidentally, causing the child to fall head first onto the floor, approximately fifteen (15) inches. 10A NCAC 09 .0601(a) Technical assistance was provided as follows: The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 5/20/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Monica Houck 151 Creekview Road Hendersonville, NC 28792 Please call me at 828.243.2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. *Safe Environment – Item #807 To achieve compliance, you have reviewed lifting procedures with the teacher in the classroom with infants. You have also removed the Infantino sitting support pillow seat since it did not provide much support. We discussed there is also a Bumbo seat or Boppy support pillows that are more firm to provide support for an infant. This is marked corrected by consultant visit. *Feeding Plan for Children Under 15 Months of Age – Item #542 To achieve compliance, you stated you would have the legal guardian update the feeding plan based on the 4/9/26 doctor’s note. We discussed the importance of updating the feeding plan so that teachers know exactly what has changed with the child’s needs and have specific instructions to follow. It is essentially an agreement between the legal guardian and teacher on what has changed with the infant’s needs. Consultation is provided as follows: We discussed that it is my understanding that any preparation of a bottle must be completed in an approved food preparation area such as the kitchen. Space #4, the classroom with infants, does not have a food preparation area. It is recommended to contact the Henderson County Environmental Health Specialist to review the scenario of the fully prepared bottle coming into the child care facility, and then per a doctor’s note, adding the cereal to the bottle. 15A NCAC 18A .2810 SPECIFICATIONS FOR KITCHENS, FOOD PREPARATION AREAS AND FOOD SERVICE AREAS (f) If food is prepared in a child care center classroom, then the classroom shall be equipped with a food preparation area. Water from a handwash lavatory shall not be used for bottle warming or to prepare formula, mix dry cereals, or other foods. Toy cleaning and sanitizing may be conducted in the food preparation area. This food preparation area shall contain a countertop that is kept clean and in good repair, a handwash lavatory, and refrigeration when items are stored that require refrigeration in accordance with Rules .2804 and .2806 of this Section. The food preparation counters, food, and food-contact surfaces shall be out of reach of children and the following shall apply to food preparation counters, food, food-contact surfaces, and equipment used in food preparation: (1) all equipment shall be kept clean. Bottle warming equipment shall be cleaned and sanitized as required in Rule .2812 of this Section and the manufacturer's instructions; (2) if bottles are warmed, bottles shall be warmed in the child care center's kitchen or food preparation area. Bottle warming equipment shall be kept out of reach of children. Microwaves and slow cookers shall not be used to thaw or warm human milk, baby food, formula, or other bottled beverages meant for consumption by children. Bottles shall be warmed by placing bottles under running potable water or in containers of potable water or by using bottle warming equipment that is used in accordance with the manufacturer's instructions. Temperature restrictions listed in Rule .2815(e) of this Section do not apply to equipment manufactured specifically for bottle warming. If other bottle warming methods are used in food preparation areas, compliance with temperature restrictions listed in Rule .2815(e) of this Section is required; and (3) after each use, multi-service articles provided by the child care center shall be cleaned and sanitized in the child care center kitchen. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0426-318L Visit Date: 5/6/2026 Number Present: 39 Completed Date: 5/6/2026 Age: From 0 To 5 Total Minutes: 185 Time In: 10:10 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of child care requirements. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator during the visit. A signed copy of the visit summary was left on-site for you. Somi Kahn, Lead Teacher and Person in Charge, greeted me upon arrival. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, arrived at approximately 10:45am and assisted me today. The facility operates with a four-star license issued on 12/19/2025. The Special Services/Restrictions include daytime care, meets enhanced ratios, meets enhanced space, and children under 2 1/2 years old in rooms with direct exits only. This program is not approved for transportation. The center’s compliance history was reviewed with the operator. The program’s compliance history is eighty-three percent (83%) as of 5/5/26. The complaint was received by the Division of Child Development and Early Education on 4/22/26 sent to Dawn McCrary, Child Care Consultant, on 4/23/26. Allegations within the report include the following: * There are concerns regarding safe environment, nutrition, and sanitation. In addition to addressing the allegations, staff/child ratio, group size, supervision, use of licensed space, space capacity, permit restrictions, license posted, safe environment, nutrition, and sanitation were monitored. A walk-through of the entire facility was conducted. During the walk-through, teachers were engaged with children through routine care, singing, reading, and group activities. Staff members were interviewed regarding the allegations. Allegations regarding safe environment are addressed as follows: There are concerns the facility did not provide a safe environment for infants. Safe Environment 10A NCAC 09 .0601 SAFE ENVIRONMENT (a) All child care centers shall provide a safe indoor and outdoor environment for the children in care. In space #4, the classroom with infants, I observed staff interacting with children in a positive and appropriate manner. The classroom environment appeared safe, organized, and allowed space for freedom of movement. The incident log was reviewed for the week of 4/20/26. Incident reports were reviewed for children in space #3. Based on information provided, on 4/21/26, a four month old child was being picked up by a teacher from a Infantino pillow seat and slipped out of the seat and from the teacher’s arms accidentally, causing the child to fall head first onto the floor, approximately fifteen (15) inches. Allegations regarding nutrition are addressed as follows: There are concerns the feeding plan was not followed. 10A NCAC 09 .0902 REQUIREMENTS FOR INFANTS (a) The parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. The infant feeding plans were reviewed for seven (7) children under fifteen months of age. One (1) infant feeding plan did not include the modified needs for the child based on an attached doctor’s note dated 4/9/26. The doctor’s note provided information to add cereal to the infant’s bottle when preparing and an additional one (1) teaspoon of cereal directly prior to feeding the infant. Per staff reports, the doctor’s note has been followed without the update to the feeding plan. Allegations regarding sanitation are addressed as follows: There are concerns the staff did not add dry rice to a bottle. 15A NCAC 18A .2804 FOOD SUPPLIES (d) All human milk, formula, and other bottled beverages, including beverages in sippy cups, that are sent from home shall be fully prepared and labeled with the date received at the child care center and the name of the child to whom the milk, formula, or beverage belongs before being brought to the child care center. All human milk, formula, and other bottled beverages shall be sent home with the child whose name is on the label or discarded at the end of each day. Formula and other beverages that require refrigeration, baby food that has been opened, and human milk shall be labeled with the name of the child to whom the beverage, baby food, or milk belongs and shall be refrigerated at 45 degrees Fahrenheit or below. Staff were asked if dry rice is added to a bottle at the child care facility. Per the doctor’s note dated 4/9/26, there are specific instructions to add one (1) teaspoon of cereal to the infant’s bottle prior to feeding the infant. Per staff reports, the bottle does come to the child care facility fully prepared with some cereal already in it and the teachers add the additional and already portioned one (1) teaspoon of cereal prior to feeding the infant. Staff/child ratios were monitored as follows during the walk-through: Space #1A – eleven (11) children two and three years of age, with three (3) teachers Space #1B – eleven (11) children one and two years of age, with two (2) teachers Space #2 – ten (10) children four and five years of age, with one (1) teacher Space #3 – four (4) children one year of age, with one (1) teacher Space #4 – three (3) infants, with two (2) teachers Based on the interviews, observations, and information provided during the visit, the allegations regarding safe environment and nutrition were substantiated and the allegation regarding sanitation were unsubstantiated. The following violations were documented during today’s visit: Violation Number Comment Rule 542 The written feeding plan was not modified as the child's needs changed. Based on review of the infant feed plans and information provided, one (1) feeding plan was not modified when the infant’s needs changed per the doctor’s note dated 4/9/26. 10 NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. Based on information and documentation provided, a safe environment was not provided for an infant. On 4/21/26, a four month old infant was being picked up by a teacher from an Infantino sitting support pillow seat and slipped out of the seat and from the teacher’s arms accidentally, causing the child to fall head first onto the floor, approximately fifteen (15) inches. 10A NCAC 09 .0601(a) Technical assistance was provided as follows: The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 5/20/26 Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Monica Houck 151 Creekview Road Hendersonville, NC 28792 Please call me at 828.243.2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. *Safe Environment – Item #807 To achieve compliance, you have reviewed lifting procedures with the teacher in the classroom with infants. You have also removed the Infantino sitting support pillow seat since it did not provide much support. We discussed there is also a Bumbo seat or Boppy support pillows that are more firm to provide support for an infant. This is marked corrected by consultant visit. *Feeding Plan for Children Under 15 Months of Age – Item #542 To achieve compliance, you stated you would have the legal guardian update the feeding plan based on the 4/9/26 doctor’s note. We discussed the importance of updating the feeding plan so that teachers know exactly what has changed with the child’s needs and have specific instructions to follow. It is essentially an agreement between the legal guardian and teacher on what has changed with the infant’s needs. Consultation is provided as follows: We discussed that it is my understanding that any preparation of a bottle must be completed in an approved food preparation area such as the kitchen. Space #4, the classroom with infants, does not have a food preparation area. It is recommended to contact the Henderson County Environmental Health Specialist to review the scenario of the fully prepared bottle coming into the child care facility, and then per a doctor’s note, adding the cereal to the bottle. 15A NCAC 18A .2810 SPECIFICATIONS FOR KITCHENS, FOOD PREPARATION AREAS AND FOOD SERVICE AREAS (f) If food is prepared in a child care center classroom, then the classroom shall be equipped with a food preparation area. Water from a handwash lavatory shall not be used for bottle warming or to prepare formula, mix dry cereals, or other foods. Toy cleaning and sanitizing may be conducted in the food preparation area. This food preparation area shall contain a countertop that is kept clean and in good repair, a handwash lavatory, and refrigeration when items are stored that require refrigeration in accordance with Rules .2804 and .2806 of this Section. The food preparation counters, food, and food-contact surfaces shall be out of reach of children and the following shall apply to food preparation counters, food, food-contact surfaces, and equipment used in food preparation: (1) all equipment shall be kept clean. Bottle warming equipment shall be cleaned and sanitized as required in Rule .2812 of this Section and the manufacturer's instructions; (2) if bottles are warmed, bottles shall be warmed in the child care center's kitchen or food preparation area. Bottle warming equipment shall be kept out of reach of children. Microwaves and slow cookers shall not be used to thaw or warm human milk, baby food, formula, or other bottled beverages meant for consumption by children. Bottles shall be warmed by placing bottles under running potable water or in containers of potable water or by using bottle warming equipment that is used in accordance with the manufacturer's instructions. Temperature restrictions listed in Rule .2815(e) of this Section do not apply to equipment manufactured specifically for bottle warming. If other bottle warming methods are used in food preparation areas, compliance with temperature restrictions listed in Rule .2815(e) of this Section is required; and (3) after each use, multi-service articles provided by the child care center shall be cleaned and sanitized in the child care center kitchen. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154 or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0902 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 11/4/2025 Number Present: 27 Completed Date: 11/4/2025 Age: From 0 To 5 Total Minutes: 160 Time In: 09:20 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the third temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and the original was collected on 10/15/25. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Administrative, operational, and personnel policies were reviewed and met required topics. The Emergency Preparedness and Response plan was completed on 8/18/25. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account is in process of being transferred to the new ownership. Mr. Vasquez completed the pre-enrollment webinar during the visit today. During this visit, I walked through the facility observing the indoor and outdoor environment, but a full assessment was not completed for each space. The facility was assessed for supervision, staff/child ratio, and health and safety requirements. Children were observed engaged in free play activities, personal care routines, and group time. Program records, including fire drills and monthly outdoor area inspections were complete and current. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must lunch components supplemented by the facility and snacks provided by the facility. A menu was posted for planned snacks. The staff and training worksheets were reviewed during the visit. Limited monitoring of staff files occurred. The following violations of child care requirements were observed today: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menus posted in the kitchen and the front entrance were not dated to show they were current. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) An individual written feeding plan was not posted for one (1) child under fifteen months in space #4, the classroom with one year old children. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #4, the classroom with one year old children, there was an aerosol room spray and an aerosol air freshener stored unlocked on a shelf above five feet. .2820(b) 847 Parent's medication authorization did not include required information. The medication authorization form in space #3, the classroom with infant and one year old children, did not include the name of the Desitin diaper cream, the amount to use during administering, or when to apply. 10A NCAC 09 .0803(4)(6-9) All violations were corrected during the visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty-one percent (81%). Achieving Compliance – rule references are noted in the cited violations Topical Medication Authorization Form - Item #847 To achieve compliance, the name of the Desitin diaper cream, the amount to be used, and when to use must be added to the medication authorization form for the child in space #3. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. The mom of the child dropped her child off during the visit and corrected the form to include the Desitin diaper cream name, the amount to be used, and when to use. This was corrected during the visit. Infant Feeding Plan – Item #540 To achieve compliance, the feeding plan must be posted. Ms. Vasquez posted the feeding plan for the child in space #4 during the visit. This was corrected during the visit. Storage of Aerosol Products – Item #840 To achieve compliance, the aerosol room spray and aerosol air freshener must be moved to locked storage. The aerosol room spray and aerosol air freshener were moved by Ms. Vasquez from space #4 to the office. We discussed the office must be locked when not in use. This was corrected during the visit. Menu – Item #526 To achieve compliance, the menus posted in the kitchen and front entrance must be dated to show it is current. Ms. Vasquez dated the two week snack menus during the visit for 10/27/25 through 10/31/25 and 11/3/25 through 11/7/25. This was corrected during the visit. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Refer to the staff and training worksheets, as well as below, for the status of staff DCDEE WORKS accounts. All full-time caregivers must have a DCDEE WORKS account with an education evaluation for their position. J. Vasquez – Level III Administrator S. Khan – Lead Teacher plus four (4) semester hours in early childhood development N. Garren – Lead Teacher plus six (6) semester hours in early childhood development T. Ruff – Lead Teacher plus four (4) semester hours in early childhood development M. Garcia – no DCDEE WORKS account A. Wiysel – no DCDEE WORKS account T. Lunsford – no education in the DCDEE WORKS account T. Davenport – no education in the DCDEE WORKS account We discussed you will continue to review the child care rules below to prepare for the 2026 rated license assessment. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS Due to the change of ownership on 6/19/25, the points from the previous ownership will be used to transition the facility onto a rated license as follows. Four (4) points for staff education Six (6) points for program standards One (1) quality point Total = Eleven (11) points for a four-star license. Consultation: We discussed a shelter-in-place drill or lockdown drill is due to be practiced this month. The last lockdown drill was practiced on 8/8/25. Reminder that any staff that transitioned through the ownership change will be required to have a staff development plan and annual evaluation on or before 6/19/26. We discussed the staff files are electronic and you are keeping a paper file as back as well. The electronic files have the medical information separate. Plan to keep the paper file medical records separate as well. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (d) Staff medical statements, proof of a tuberculosis test or screening, and completed health questionnaires shall be included in the staff member's medical file, which must be maintained separately from the staff member's individual personnel file in the center. Dawn McCrary, Child Care Consultant, will be assigned to your child care facility once the four-star license is issued. You can contact Ms. McCrary at 828.556.3088 or dawn.mccrary@dhhs.nc.gov. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0701 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 11/4/2025 Number Present: 27 Completed Date: 11/4/2025 Age: From 0 To 5 Total Minutes: 160 Time In: 09:20 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the third temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and the original was collected on 10/15/25. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Administrative, operational, and personnel policies were reviewed and met required topics. The Emergency Preparedness and Response plan was completed on 8/18/25. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account is in process of being transferred to the new ownership. Mr. Vasquez completed the pre-enrollment webinar during the visit today. During this visit, I walked through the facility observing the indoor and outdoor environment, but a full assessment was not completed for each space. The facility was assessed for supervision, staff/child ratio, and health and safety requirements. Children were observed engaged in free play activities, personal care routines, and group time. Program records, including fire drills and monthly outdoor area inspections were complete and current. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must lunch components supplemented by the facility and snacks provided by the facility. A menu was posted for planned snacks. The staff and training worksheets were reviewed during the visit. Limited monitoring of staff files occurred. The following violations of child care requirements were observed today: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menus posted in the kitchen and the front entrance were not dated to show they were current. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) An individual written feeding plan was not posted for one (1) child under fifteen months in space #4, the classroom with one year old children. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #4, the classroom with one year old children, there was an aerosol room spray and an aerosol air freshener stored unlocked on a shelf above five feet. .2820(b) 847 Parent's medication authorization did not include required information. The medication authorization form in space #3, the classroom with infant and one year old children, did not include the name of the Desitin diaper cream, the amount to use during administering, or when to apply. 10A NCAC 09 .0803(4)(6-9) All violations were corrected during the visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty-one percent (81%). Achieving Compliance – rule references are noted in the cited violations Topical Medication Authorization Form - Item #847 To achieve compliance, the name of the Desitin diaper cream, the amount to be used, and when to use must be added to the medication authorization form for the child in space #3. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. The mom of the child dropped her child off during the visit and corrected the form to include the Desitin diaper cream name, the amount to be used, and when to use. This was corrected during the visit. Infant Feeding Plan – Item #540 To achieve compliance, the feeding plan must be posted. Ms. Vasquez posted the feeding plan for the child in space #4 during the visit. This was corrected during the visit. Storage of Aerosol Products – Item #840 To achieve compliance, the aerosol room spray and aerosol air freshener must be moved to locked storage. The aerosol room spray and aerosol air freshener were moved by Ms. Vasquez from space #4 to the office. We discussed the office must be locked when not in use. This was corrected during the visit. Menu – Item #526 To achieve compliance, the menus posted in the kitchen and front entrance must be dated to show it is current. Ms. Vasquez dated the two week snack menus during the visit for 10/27/25 through 10/31/25 and 11/3/25 through 11/7/25. This was corrected during the visit. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Refer to the staff and training worksheets, as well as below, for the status of staff DCDEE WORKS accounts. All full-time caregivers must have a DCDEE WORKS account with an education evaluation for their position. J. Vasquez – Level III Administrator S. Khan – Lead Teacher plus four (4) semester hours in early childhood development N. Garren – Lead Teacher plus six (6) semester hours in early childhood development T. Ruff – Lead Teacher plus four (4) semester hours in early childhood development M. Garcia – no DCDEE WORKS account A. Wiysel – no DCDEE WORKS account T. Lunsford – no education in the DCDEE WORKS account T. Davenport – no education in the DCDEE WORKS account We discussed you will continue to review the child care rules below to prepare for the 2026 rated license assessment. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS Due to the change of ownership on 6/19/25, the points from the previous ownership will be used to transition the facility onto a rated license as follows. Four (4) points for staff education Six (6) points for program standards One (1) quality point Total = Eleven (11) points for a four-star license. Consultation: We discussed a shelter-in-place drill or lockdown drill is due to be practiced this month. The last lockdown drill was practiced on 8/8/25. Reminder that any staff that transitioned through the ownership change will be required to have a staff development plan and annual evaluation on or before 6/19/26. We discussed the staff files are electronic and you are keeping a paper file as back as well. The electronic files have the medical information separate. Plan to keep the paper file medical records separate as well. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (d) Staff medical statements, proof of a tuberculosis test or screening, and completed health questionnaires shall be included in the staff member's medical file, which must be maintained separately from the staff member's individual personnel file in the center. Dawn McCrary, Child Care Consultant, will be assigned to your child care facility once the four-star license is issued. You can contact Ms. McCrary at 828.556.3088 or dawn.mccrary@dhhs.nc.gov. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0803 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 11/4/2025 Number Present: 27 Completed Date: 11/4/2025 Age: From 0 To 5 Total Minutes: 160 Time In: 09:20 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the third temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and the original was collected on 10/15/25. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Administrative, operational, and personnel policies were reviewed and met required topics. The Emergency Preparedness and Response plan was completed on 8/18/25. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account is in process of being transferred to the new ownership. Mr. Vasquez completed the pre-enrollment webinar during the visit today. During this visit, I walked through the facility observing the indoor and outdoor environment, but a full assessment was not completed for each space. The facility was assessed for supervision, staff/child ratio, and health and safety requirements. Children were observed engaged in free play activities, personal care routines, and group time. Program records, including fire drills and monthly outdoor area inspections were complete and current. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must lunch components supplemented by the facility and snacks provided by the facility. A menu was posted for planned snacks. The staff and training worksheets were reviewed during the visit. Limited monitoring of staff files occurred. The following violations of child care requirements were observed today: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menus posted in the kitchen and the front entrance were not dated to show they were current. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) An individual written feeding plan was not posted for one (1) child under fifteen months in space #4, the classroom with one year old children. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #4, the classroom with one year old children, there was an aerosol room spray and an aerosol air freshener stored unlocked on a shelf above five feet. .2820(b) 847 Parent's medication authorization did not include required information. The medication authorization form in space #3, the classroom with infant and one year old children, did not include the name of the Desitin diaper cream, the amount to use during administering, or when to apply. 10A NCAC 09 .0803(4)(6-9) All violations were corrected during the visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty-one percent (81%). Achieving Compliance – rule references are noted in the cited violations Topical Medication Authorization Form - Item #847 To achieve compliance, the name of the Desitin diaper cream, the amount to be used, and when to use must be added to the medication authorization form for the child in space #3. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. The mom of the child dropped her child off during the visit and corrected the form to include the Desitin diaper cream name, the amount to be used, and when to use. This was corrected during the visit. Infant Feeding Plan – Item #540 To achieve compliance, the feeding plan must be posted. Ms. Vasquez posted the feeding plan for the child in space #4 during the visit. This was corrected during the visit. Storage of Aerosol Products – Item #840 To achieve compliance, the aerosol room spray and aerosol air freshener must be moved to locked storage. The aerosol room spray and aerosol air freshener were moved by Ms. Vasquez from space #4 to the office. We discussed the office must be locked when not in use. This was corrected during the visit. Menu – Item #526 To achieve compliance, the menus posted in the kitchen and front entrance must be dated to show it is current. Ms. Vasquez dated the two week snack menus during the visit for 10/27/25 through 10/31/25 and 11/3/25 through 11/7/25. This was corrected during the visit. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Refer to the staff and training worksheets, as well as below, for the status of staff DCDEE WORKS accounts. All full-time caregivers must have a DCDEE WORKS account with an education evaluation for their position. J. Vasquez – Level III Administrator S. Khan – Lead Teacher plus four (4) semester hours in early childhood development N. Garren – Lead Teacher plus six (6) semester hours in early childhood development T. Ruff – Lead Teacher plus four (4) semester hours in early childhood development M. Garcia – no DCDEE WORKS account A. Wiysel – no DCDEE WORKS account T. Lunsford – no education in the DCDEE WORKS account T. Davenport – no education in the DCDEE WORKS account We discussed you will continue to review the child care rules below to prepare for the 2026 rated license assessment. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS Due to the change of ownership on 6/19/25, the points from the previous ownership will be used to transition the facility onto a rated license as follows. Four (4) points for staff education Six (6) points for program standards One (1) quality point Total = Eleven (11) points for a four-star license. Consultation: We discussed a shelter-in-place drill or lockdown drill is due to be practiced this month. The last lockdown drill was practiced on 8/8/25. Reminder that any staff that transitioned through the ownership change will be required to have a staff development plan and annual evaluation on or before 6/19/26. We discussed the staff files are electronic and you are keeping a paper file as back as well. The electronic files have the medical information separate. Plan to keep the paper file medical records separate as well. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (d) Staff medical statements, proof of a tuberculosis test or screening, and completed health questionnaires shall be included in the staff member's medical file, which must be maintained separately from the staff member's individual personnel file in the center. Dawn McCrary, Child Care Consultant, will be assigned to your child care facility once the four-star license is issued. You can contact Ms. McCrary at 828.556.3088 or dawn.mccrary@dhhs.nc.gov. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0901 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 11/4/2025 Number Present: 27 Completed Date: 11/4/2025 Age: From 0 To 5 Total Minutes: 160 Time In: 09:20 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the third temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and the original was collected on 10/15/25. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Administrative, operational, and personnel policies were reviewed and met required topics. The Emergency Preparedness and Response plan was completed on 8/18/25. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account is in process of being transferred to the new ownership. Mr. Vasquez completed the pre-enrollment webinar during the visit today. During this visit, I walked through the facility observing the indoor and outdoor environment, but a full assessment was not completed for each space. The facility was assessed for supervision, staff/child ratio, and health and safety requirements. Children were observed engaged in free play activities, personal care routines, and group time. Program records, including fire drills and monthly outdoor area inspections were complete and current. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must lunch components supplemented by the facility and snacks provided by the facility. A menu was posted for planned snacks. The staff and training worksheets were reviewed during the visit. Limited monitoring of staff files occurred. The following violations of child care requirements were observed today: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menus posted in the kitchen and the front entrance were not dated to show they were current. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) An individual written feeding plan was not posted for one (1) child under fifteen months in space #4, the classroom with one year old children. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #4, the classroom with one year old children, there was an aerosol room spray and an aerosol air freshener stored unlocked on a shelf above five feet. .2820(b) 847 Parent's medication authorization did not include required information. The medication authorization form in space #3, the classroom with infant and one year old children, did not include the name of the Desitin diaper cream, the amount to use during administering, or when to apply. 10A NCAC 09 .0803(4)(6-9) All violations were corrected during the visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty-one percent (81%). Achieving Compliance – rule references are noted in the cited violations Topical Medication Authorization Form - Item #847 To achieve compliance, the name of the Desitin diaper cream, the amount to be used, and when to use must be added to the medication authorization form for the child in space #3. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. The mom of the child dropped her child off during the visit and corrected the form to include the Desitin diaper cream name, the amount to be used, and when to use. This was corrected during the visit. Infant Feeding Plan – Item #540 To achieve compliance, the feeding plan must be posted. Ms. Vasquez posted the feeding plan for the child in space #4 during the visit. This was corrected during the visit. Storage of Aerosol Products – Item #840 To achieve compliance, the aerosol room spray and aerosol air freshener must be moved to locked storage. The aerosol room spray and aerosol air freshener were moved by Ms. Vasquez from space #4 to the office. We discussed the office must be locked when not in use. This was corrected during the visit. Menu – Item #526 To achieve compliance, the menus posted in the kitchen and front entrance must be dated to show it is current. Ms. Vasquez dated the two week snack menus during the visit for 10/27/25 through 10/31/25 and 11/3/25 through 11/7/25. This was corrected during the visit. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Refer to the staff and training worksheets, as well as below, for the status of staff DCDEE WORKS accounts. All full-time caregivers must have a DCDEE WORKS account with an education evaluation for their position. J. Vasquez – Level III Administrator S. Khan – Lead Teacher plus four (4) semester hours in early childhood development N. Garren – Lead Teacher plus six (6) semester hours in early childhood development T. Ruff – Lead Teacher plus four (4) semester hours in early childhood development M. Garcia – no DCDEE WORKS account A. Wiysel – no DCDEE WORKS account T. Lunsford – no education in the DCDEE WORKS account T. Davenport – no education in the DCDEE WORKS account We discussed you will continue to review the child care rules below to prepare for the 2026 rated license assessment. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS Due to the change of ownership on 6/19/25, the points from the previous ownership will be used to transition the facility onto a rated license as follows. Four (4) points for staff education Six (6) points for program standards One (1) quality point Total = Eleven (11) points for a four-star license. Consultation: We discussed a shelter-in-place drill or lockdown drill is due to be practiced this month. The last lockdown drill was practiced on 8/8/25. Reminder that any staff that transitioned through the ownership change will be required to have a staff development plan and annual evaluation on or before 6/19/26. We discussed the staff files are electronic and you are keeping a paper file as back as well. The electronic files have the medical information separate. Plan to keep the paper file medical records separate as well. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (d) Staff medical statements, proof of a tuberculosis test or screening, and completed health questionnaires shall be included in the staff member's medical file, which must be maintained separately from the staff member's individual personnel file in the center. Dawn McCrary, Child Care Consultant, will be assigned to your child care facility once the four-star license is issued. You can contact Ms. McCrary at 828.556.3088 or dawn.mccrary@dhhs.nc.gov. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .3205 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 11/4/2025 Number Present: 27 Completed Date: 11/4/2025 Age: From 0 To 5 Total Minutes: 160 Time In: 09:20 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the third temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and the original was collected on 10/15/25. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Administrative, operational, and personnel policies were reviewed and met required topics. The Emergency Preparedness and Response plan was completed on 8/18/25. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account is in process of being transferred to the new ownership. Mr. Vasquez completed the pre-enrollment webinar during the visit today. During this visit, I walked through the facility observing the indoor and outdoor environment, but a full assessment was not completed for each space. The facility was assessed for supervision, staff/child ratio, and health and safety requirements. Children were observed engaged in free play activities, personal care routines, and group time. Program records, including fire drills and monthly outdoor area inspections were complete and current. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must lunch components supplemented by the facility and snacks provided by the facility. A menu was posted for planned snacks. The staff and training worksheets were reviewed during the visit. Limited monitoring of staff files occurred. The following violations of child care requirements were observed today: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menus posted in the kitchen and the front entrance were not dated to show they were current. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) An individual written feeding plan was not posted for one (1) child under fifteen months in space #4, the classroom with one year old children. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #4, the classroom with one year old children, there was an aerosol room spray and an aerosol air freshener stored unlocked on a shelf above five feet. .2820(b) 847 Parent's medication authorization did not include required information. The medication authorization form in space #3, the classroom with infant and one year old children, did not include the name of the Desitin diaper cream, the amount to use during administering, or when to apply. 10A NCAC 09 .0803(4)(6-9) All violations were corrected during the visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty-one percent (81%). Achieving Compliance – rule references are noted in the cited violations Topical Medication Authorization Form - Item #847 To achieve compliance, the name of the Desitin diaper cream, the amount to be used, and when to use must be added to the medication authorization form for the child in space #3. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. The mom of the child dropped her child off during the visit and corrected the form to include the Desitin diaper cream name, the amount to be used, and when to use. This was corrected during the visit. Infant Feeding Plan – Item #540 To achieve compliance, the feeding plan must be posted. Ms. Vasquez posted the feeding plan for the child in space #4 during the visit. This was corrected during the visit. Storage of Aerosol Products – Item #840 To achieve compliance, the aerosol room spray and aerosol air freshener must be moved to locked storage. The aerosol room spray and aerosol air freshener were moved by Ms. Vasquez from space #4 to the office. We discussed the office must be locked when not in use. This was corrected during the visit. Menu – Item #526 To achieve compliance, the menus posted in the kitchen and front entrance must be dated to show it is current. Ms. Vasquez dated the two week snack menus during the visit for 10/27/25 through 10/31/25 and 11/3/25 through 11/7/25. This was corrected during the visit. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Refer to the staff and training worksheets, as well as below, for the status of staff DCDEE WORKS accounts. All full-time caregivers must have a DCDEE WORKS account with an education evaluation for their position. J. Vasquez – Level III Administrator S. Khan – Lead Teacher plus four (4) semester hours in early childhood development N. Garren – Lead Teacher plus six (6) semester hours in early childhood development T. Ruff – Lead Teacher plus four (4) semester hours in early childhood development M. Garcia – no DCDEE WORKS account A. Wiysel – no DCDEE WORKS account T. Lunsford – no education in the DCDEE WORKS account T. Davenport – no education in the DCDEE WORKS account We discussed you will continue to review the child care rules below to prepare for the 2026 rated license assessment. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS Due to the change of ownership on 6/19/25, the points from the previous ownership will be used to transition the facility onto a rated license as follows. Four (4) points for staff education Six (6) points for program standards One (1) quality point Total = Eleven (11) points for a four-star license. Consultation: We discussed a shelter-in-place drill or lockdown drill is due to be practiced this month. The last lockdown drill was practiced on 8/8/25. Reminder that any staff that transitioned through the ownership change will be required to have a staff development plan and annual evaluation on or before 6/19/26. We discussed the staff files are electronic and you are keeping a paper file as back as well. The electronic files have the medical information separate. Plan to keep the paper file medical records separate as well. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (d) Staff medical statements, proof of a tuberculosis test or screening, and completed health questionnaires shall be included in the staff member's medical file, which must be maintained separately from the staff member's individual personnel file in the center. Dawn McCrary, Child Care Consultant, will be assigned to your child care facility once the four-star license is issued. You can contact Ms. McCrary at 828.556.3088 or dawn.mccrary@dhhs.nc.gov. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-90 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 11/4/2025 Number Present: 27 Completed Date: 11/4/2025 Age: From 0 To 5 Total Minutes: 160 Time In: 09:20 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the third temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and the original was collected on 10/15/25. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Administrative, operational, and personnel policies were reviewed and met required topics. The Emergency Preparedness and Response plan was completed on 8/18/25. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account is in process of being transferred to the new ownership. Mr. Vasquez completed the pre-enrollment webinar during the visit today. During this visit, I walked through the facility observing the indoor and outdoor environment, but a full assessment was not completed for each space. The facility was assessed for supervision, staff/child ratio, and health and safety requirements. Children were observed engaged in free play activities, personal care routines, and group time. Program records, including fire drills and monthly outdoor area inspections were complete and current. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must lunch components supplemented by the facility and snacks provided by the facility. A menu was posted for planned snacks. The staff and training worksheets were reviewed during the visit. Limited monitoring of staff files occurred. The following violations of child care requirements were observed today: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menus posted in the kitchen and the front entrance were not dated to show they were current. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) An individual written feeding plan was not posted for one (1) child under fifteen months in space #4, the classroom with one year old children. 10A NCAC 09 .0902(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #4, the classroom with one year old children, there was an aerosol room spray and an aerosol air freshener stored unlocked on a shelf above five feet. .2820(b) 847 Parent's medication authorization did not include required information. The medication authorization form in space #3, the classroom with infant and one year old children, did not include the name of the Desitin diaper cream, the amount to use during administering, or when to apply. 10A NCAC 09 .0803(4)(6-9) All violations were corrected during the visit. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty-one percent (81%). Achieving Compliance – rule references are noted in the cited violations Topical Medication Authorization Form - Item #847 To achieve compliance, the name of the Desitin diaper cream, the amount to be used, and when to use must be added to the medication authorization form for the child in space #3. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. The mom of the child dropped her child off during the visit and corrected the form to include the Desitin diaper cream name, the amount to be used, and when to use. This was corrected during the visit. Infant Feeding Plan – Item #540 To achieve compliance, the feeding plan must be posted. Ms. Vasquez posted the feeding plan for the child in space #4 during the visit. This was corrected during the visit. Storage of Aerosol Products – Item #840 To achieve compliance, the aerosol room spray and aerosol air freshener must be moved to locked storage. The aerosol room spray and aerosol air freshener were moved by Ms. Vasquez from space #4 to the office. We discussed the office must be locked when not in use. This was corrected during the visit. Menu – Item #526 To achieve compliance, the menus posted in the kitchen and front entrance must be dated to show it is current. Ms. Vasquez dated the two week snack menus during the visit for 10/27/25 through 10/31/25 and 11/3/25 through 11/7/25. This was corrected during the visit. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Refer to the staff and training worksheets, as well as below, for the status of staff DCDEE WORKS accounts. All full-time caregivers must have a DCDEE WORKS account with an education evaluation for their position. J. Vasquez – Level III Administrator S. Khan – Lead Teacher plus four (4) semester hours in early childhood development N. Garren – Lead Teacher plus six (6) semester hours in early childhood development T. Ruff – Lead Teacher plus four (4) semester hours in early childhood development M. Garcia – no DCDEE WORKS account A. Wiysel – no DCDEE WORKS account T. Lunsford – no education in the DCDEE WORKS account T. Davenport – no education in the DCDEE WORKS account We discussed you will continue to review the child care rules below to prepare for the 2026 rated license assessment. 10A NCAC 09 .3205 CLASSROOM AND INSTRUCTIONAL QUALITY PATHWAY FOR CHILD CARE CENTERS Due to the change of ownership on 6/19/25, the points from the previous ownership will be used to transition the facility onto a rated license as follows. Four (4) points for staff education Six (6) points for program standards One (1) quality point Total = Eleven (11) points for a four-star license. Consultation: We discussed a shelter-in-place drill or lockdown drill is due to be practiced this month. The last lockdown drill was practiced on 8/8/25. Reminder that any staff that transitioned through the ownership change will be required to have a staff development plan and annual evaluation on or before 6/19/26. We discussed the staff files are electronic and you are keeping a paper file as back as well. The electronic files have the medical information separate. Plan to keep the paper file medical records separate as well. 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS, SUBSTITUTE PROVIDERS, VOLUNTEERS, AND UNCOMPENSATED PROVIDERS (d) Staff medical statements, proof of a tuberculosis test or screening, and completed health questionnaires shall be included in the staff member's medical file, which must be maintained separately from the staff member's individual personnel file in the center. Dawn McCrary, Child Care Consultant, will be assigned to your child care facility once the four-star license is issued. You can contact Ms. McCrary at 828.556.3088 or dawn.mccrary@dhhs.nc.gov. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0102 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 28 Completed Date: 9/23/2025 Age: From 0 To 4 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, was on-site and available to answer and ask questions. Representatives from the Children and Family Resource Center and Smart Start were on-site upon my arrival and the two (2) representatives left at approximately 9:43am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. Based on the local building inspector’s interpretation of the building code for child care centers, the following spaces are approved as rooms with direct exits; spaces #1B, #3, and #4. The floor plan has also been updated to document the three (3) spaces designated as rooms with direct exits where children under 2.5 years of age can occupy the spaces. Spaces #1A and #2 are rooms without direct exits to the outdoors. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The following is still needed during the temporary time period: The original building inspection dated 8/19/25 must be provided by the next temporary time period visit. Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25). Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and a copy was collected during the visit. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and was verified as being completed on 8/18/25 during the visit. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account will need to be transferred to the new ownership. The children were observed in free play, large group activities, routine care, outdoor play, and rest time. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file must have lunch components supplemented by the facility. You stated snacks were provided by the facility for those children that do not have a nutrition opt out form on file. A menu must be prepared and posted for planned snacks. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Three (3) children files were monitored. Six (6) staff files were monitored. Reminder to keep the staff and training worksheet updated as changes occur and new staff begin employment. If a staff and training worksheet is not available, the child care consultant may take longer to review files and may have to make a return visit to monitor staff files. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Documentation of receipt for the NC Summary of the Child Care Law could not be located for three (3) child files. Refer to the children’s record worksheet. GS 110-102 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four year old children, the activity plan was dated 9/15/25 through 9/19/25. GS 110-91(12); .0508(a) 847 Parent's medication authorization did not include required information. There was one (1) diaper cream in space #4, the classroom with one year old children, that did not include the name of diaper cream, Boudreaux’s Butt Paste. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom with infants and one year old children, there were soft plastic wipes containers stored unlocked and below five feet. .0604(q) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff with a hire date of 12/9/22 had a health questionnaire form dated 12/9/22 on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One( 1) staff with a hire date of 12/9/22 had an emergency medical information form dated 12/9/22 on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) staff with a hire date of 8/11/25 did not have documentation on file that verified the staff had completed sixteen (16) hours of on-site orientation within the first six (6) weeks of employment. .1101(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt and discussion of the operational policies could not be located for three (3) child files. Refer to the children’s record worksheet. 10A NCAC 09 .0514(b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child that began enrollment on 8/13/25 did not have a record of immunizations on file. Refer to the children’s record worksheet. 10A NCAC 09 .0302(d)(2) 1898 Staff did not complete the health and safety training within one year of employment. The Medication in Child Care training certificate could not be located for one (1) staff with a hire date of 12/9/22. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) child files did not have an acknowledgement form on file to state the prevention of shaken baby and abusive head trauma policy was received and explained. Refer to the children’s record worksheet. .0608(b)(1-6) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 10/7/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty percent (80%). Achieving Compliance – rule references are noted in the cited violations Item #858 The soft plastic wipes containers were moved above five feet by a teacher during the visit. This was corrected during the visit. Item #847 To achieve compliance, the name of the diaper cream must be added to the medication authorization form. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. We also discussed that the amount on the form needs to be audited on all forms to be sure there no forms that state “as needed” or “good amount.” Item #428 To achieve compliance, a current activity plan must be completed and posted. Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close. Item #114 To achieve compliance, there must be a signed and dated statement on file that states the parent received the NC Summary of the Child Care Law. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1203 To achieve compliance, the must be documentation on file to state that the parent of each child received the operational policies and the operational policies were discussed with each child’s parent. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1323 To achieve compliance, a record of immunizations must be on file for the child. We discussed if parents do not bring in immunizations at the time of enrollment, then someone will need to be responsible for following up with the parent to have the immunizations on file within thirty (30) days. Item #1908 To achieve compliance, a signed and dated statement must be on file for the two (2) children that their parents have received the policy and the policy has been explained. We discussed the policy and acknowledgement form would need to be provided in the paperwork packet provided to parents prior to a child’s enrollment date. Item #1034 To achieve compliance, the health questionnaire form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the health questionnaire form at least annually and when changes occur. Item #1035 To achieve compliance, the emergency medical information form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the emergency medical information form at least annually and when changes occur. Item #1045 To achieve compliance, the remaining orientation topics must be completed and documentation must be on file. Completed orientation was due for the staff on 9/22/25. We discussed a plan would need to be in place for other new staff that are working through their orientation period to allow for completion within six (6) weeks of employment. Item #1898 To achieve compliance, T. Lunsford must complete the Administration of Medication in Child Care training and have the certificate of completion on file. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. If you want to have the Environment Rating Scale (ERS) assessment completed, it is recommended that you visit www.ncrlap.org for supplemental materials for preparing for the ERS assessments. Additional notes to the Early Childhood Environment Rating Scale Third Edition can be obtained on this website. The North Carolina Rated License Assessment Project (NCRLAP) also offers webinar trainings for staff. Contact NCRLAP directly to schedule an outreach assessment that can be used for the structured self-study that occurs over three consecutive months - ncrlap@uncg.edu or toll Free (866)-362-7527. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: Another technical assistance visit is scheduled for 10/15/25 due review the rated license pathways. We discussed that job descriptions for any staff must contain minimum licensing requirements. If a staff member does not have a high school diploma or equivalent, then there are only two (2) positions that are options based on the definitions below. Both the lead teacher and teacher positions require a high school diploma or equivalent. 10A NCAC 09 .0102 DEFINITIONS The terms and phrases used in this Chapter are defined as follows: (50) "Substitute provider" means any person who temporarily assumes the duties of a staff person for a time period not to exceed two consecutive months and may or may not be monetarily compensated by the facility. Any substitute provider must be at least 18 years of age and literate. (52) Teachers aide" or "Aide" means a person who assists the lead teacher or the teacher in planning and implementing the daily program. A teacher's aide shall be at least 16 years old and less than 18 years old, shall be literate, and may count in staff/child ratio as long as there is also a credentialed staff person who is at least 21 years of age present in the room and available to respond to the needs of the teacher's aide and children in care. The following will be monitored at the next temporary time period visit. You stated the process has been started and there have been challenges that have prevented you from assigning staff in ABCMS. Criminal Background Check, Automated Background Check Management System No staff have been assigned to the child care facility in the ABCMS. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the rule requirements for activity plans. The word "free play" or "free choice" should not be used in an activity plan. The activity plan is intended to be a documented plan of what the teaching staff will provided for the children daily. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. A visit summary addendum was provided to you during the visit from Dawn McCrary, Child Care Consultant, for the visit conducted on 8/22/25. We discussed options for natural outdoor space. You may contact Natasha Bowden at natasha@buncombepfc.org for resources. You may also visit the Natural Learning Institute website https://naturalearning.org/. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0302 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 28 Completed Date: 9/23/2025 Age: From 0 To 4 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, was on-site and available to answer and ask questions. Representatives from the Children and Family Resource Center and Smart Start were on-site upon my arrival and the two (2) representatives left at approximately 9:43am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. Based on the local building inspector’s interpretation of the building code for child care centers, the following spaces are approved as rooms with direct exits; spaces #1B, #3, and #4. The floor plan has also been updated to document the three (3) spaces designated as rooms with direct exits where children under 2.5 years of age can occupy the spaces. Spaces #1A and #2 are rooms without direct exits to the outdoors. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The following is still needed during the temporary time period: The original building inspection dated 8/19/25 must be provided by the next temporary time period visit. Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25). Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and a copy was collected during the visit. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and was verified as being completed on 8/18/25 during the visit. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account will need to be transferred to the new ownership. The children were observed in free play, large group activities, routine care, outdoor play, and rest time. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file must have lunch components supplemented by the facility. You stated snacks were provided by the facility for those children that do not have a nutrition opt out form on file. A menu must be prepared and posted for planned snacks. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Three (3) children files were monitored. Six (6) staff files were monitored. Reminder to keep the staff and training worksheet updated as changes occur and new staff begin employment. If a staff and training worksheet is not available, the child care consultant may take longer to review files and may have to make a return visit to monitor staff files. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Documentation of receipt for the NC Summary of the Child Care Law could not be located for three (3) child files. Refer to the children’s record worksheet. GS 110-102 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four year old children, the activity plan was dated 9/15/25 through 9/19/25. GS 110-91(12); .0508(a) 847 Parent's medication authorization did not include required information. There was one (1) diaper cream in space #4, the classroom with one year old children, that did not include the name of diaper cream, Boudreaux’s Butt Paste. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom with infants and one year old children, there were soft plastic wipes containers stored unlocked and below five feet. .0604(q) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff with a hire date of 12/9/22 had a health questionnaire form dated 12/9/22 on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One( 1) staff with a hire date of 12/9/22 had an emergency medical information form dated 12/9/22 on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) staff with a hire date of 8/11/25 did not have documentation on file that verified the staff had completed sixteen (16) hours of on-site orientation within the first six (6) weeks of employment. .1101(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt and discussion of the operational policies could not be located for three (3) child files. Refer to the children’s record worksheet. 10A NCAC 09 .0514(b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child that began enrollment on 8/13/25 did not have a record of immunizations on file. Refer to the children’s record worksheet. 10A NCAC 09 .0302(d)(2) 1898 Staff did not complete the health and safety training within one year of employment. The Medication in Child Care training certificate could not be located for one (1) staff with a hire date of 12/9/22. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) child files did not have an acknowledgement form on file to state the prevention of shaken baby and abusive head trauma policy was received and explained. Refer to the children’s record worksheet. .0608(b)(1-6) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 10/7/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty percent (80%). Achieving Compliance – rule references are noted in the cited violations Item #858 The soft plastic wipes containers were moved above five feet by a teacher during the visit. This was corrected during the visit. Item #847 To achieve compliance, the name of the diaper cream must be added to the medication authorization form. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. We also discussed that the amount on the form needs to be audited on all forms to be sure there no forms that state “as needed” or “good amount.” Item #428 To achieve compliance, a current activity plan must be completed and posted. Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close. Item #114 To achieve compliance, there must be a signed and dated statement on file that states the parent received the NC Summary of the Child Care Law. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1203 To achieve compliance, the must be documentation on file to state that the parent of each child received the operational policies and the operational policies were discussed with each child’s parent. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1323 To achieve compliance, a record of immunizations must be on file for the child. We discussed if parents do not bring in immunizations at the time of enrollment, then someone will need to be responsible for following up with the parent to have the immunizations on file within thirty (30) days. Item #1908 To achieve compliance, a signed and dated statement must be on file for the two (2) children that their parents have received the policy and the policy has been explained. We discussed the policy and acknowledgement form would need to be provided in the paperwork packet provided to parents prior to a child’s enrollment date. Item #1034 To achieve compliance, the health questionnaire form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the health questionnaire form at least annually and when changes occur. Item #1035 To achieve compliance, the emergency medical information form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the emergency medical information form at least annually and when changes occur. Item #1045 To achieve compliance, the remaining orientation topics must be completed and documentation must be on file. Completed orientation was due for the staff on 9/22/25. We discussed a plan would need to be in place for other new staff that are working through their orientation period to allow for completion within six (6) weeks of employment. Item #1898 To achieve compliance, T. Lunsford must complete the Administration of Medication in Child Care training and have the certificate of completion on file. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. If you want to have the Environment Rating Scale (ERS) assessment completed, it is recommended that you visit www.ncrlap.org for supplemental materials for preparing for the ERS assessments. Additional notes to the Early Childhood Environment Rating Scale Third Edition can be obtained on this website. The North Carolina Rated License Assessment Project (NCRLAP) also offers webinar trainings for staff. Contact NCRLAP directly to schedule an outreach assessment that can be used for the structured self-study that occurs over three consecutive months - ncrlap@uncg.edu or toll Free (866)-362-7527. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: Another technical assistance visit is scheduled for 10/15/25 due review the rated license pathways. We discussed that job descriptions for any staff must contain minimum licensing requirements. If a staff member does not have a high school diploma or equivalent, then there are only two (2) positions that are options based on the definitions below. Both the lead teacher and teacher positions require a high school diploma or equivalent. 10A NCAC 09 .0102 DEFINITIONS The terms and phrases used in this Chapter are defined as follows: (50) "Substitute provider" means any person who temporarily assumes the duties of a staff person for a time period not to exceed two consecutive months and may or may not be monetarily compensated by the facility. Any substitute provider must be at least 18 years of age and literate. (52) Teachers aide" or "Aide" means a person who assists the lead teacher or the teacher in planning and implementing the daily program. A teacher's aide shall be at least 16 years old and less than 18 years old, shall be literate, and may count in staff/child ratio as long as there is also a credentialed staff person who is at least 21 years of age present in the room and available to respond to the needs of the teacher's aide and children in care. The following will be monitored at the next temporary time period visit. You stated the process has been started and there have been challenges that have prevented you from assigning staff in ABCMS. Criminal Background Check, Automated Background Check Management System No staff have been assigned to the child care facility in the ABCMS. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the rule requirements for activity plans. The word "free play" or "free choice" should not be used in an activity plan. The activity plan is intended to be a documented plan of what the teaching staff will provided for the children daily. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. A visit summary addendum was provided to you during the visit from Dawn McCrary, Child Care Consultant, for the visit conducted on 8/22/25. We discussed options for natural outdoor space. You may contact Natasha Bowden at natasha@buncombepfc.org for resources. You may also visit the Natural Learning Institute website https://naturalearning.org/. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0508 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 28 Completed Date: 9/23/2025 Age: From 0 To 4 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, was on-site and available to answer and ask questions. Representatives from the Children and Family Resource Center and Smart Start were on-site upon my arrival and the two (2) representatives left at approximately 9:43am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. Based on the local building inspector’s interpretation of the building code for child care centers, the following spaces are approved as rooms with direct exits; spaces #1B, #3, and #4. The floor plan has also been updated to document the three (3) spaces designated as rooms with direct exits where children under 2.5 years of age can occupy the spaces. Spaces #1A and #2 are rooms without direct exits to the outdoors. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The following is still needed during the temporary time period: The original building inspection dated 8/19/25 must be provided by the next temporary time period visit. Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25). Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and a copy was collected during the visit. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and was verified as being completed on 8/18/25 during the visit. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account will need to be transferred to the new ownership. The children were observed in free play, large group activities, routine care, outdoor play, and rest time. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file must have lunch components supplemented by the facility. You stated snacks were provided by the facility for those children that do not have a nutrition opt out form on file. A menu must be prepared and posted for planned snacks. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Three (3) children files were monitored. Six (6) staff files were monitored. Reminder to keep the staff and training worksheet updated as changes occur and new staff begin employment. If a staff and training worksheet is not available, the child care consultant may take longer to review files and may have to make a return visit to monitor staff files. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Documentation of receipt for the NC Summary of the Child Care Law could not be located for three (3) child files. Refer to the children’s record worksheet. GS 110-102 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four year old children, the activity plan was dated 9/15/25 through 9/19/25. GS 110-91(12); .0508(a) 847 Parent's medication authorization did not include required information. There was one (1) diaper cream in space #4, the classroom with one year old children, that did not include the name of diaper cream, Boudreaux’s Butt Paste. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom with infants and one year old children, there were soft plastic wipes containers stored unlocked and below five feet. .0604(q) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff with a hire date of 12/9/22 had a health questionnaire form dated 12/9/22 on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One( 1) staff with a hire date of 12/9/22 had an emergency medical information form dated 12/9/22 on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) staff with a hire date of 8/11/25 did not have documentation on file that verified the staff had completed sixteen (16) hours of on-site orientation within the first six (6) weeks of employment. .1101(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt and discussion of the operational policies could not be located for three (3) child files. Refer to the children’s record worksheet. 10A NCAC 09 .0514(b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child that began enrollment on 8/13/25 did not have a record of immunizations on file. Refer to the children’s record worksheet. 10A NCAC 09 .0302(d)(2) 1898 Staff did not complete the health and safety training within one year of employment. The Medication in Child Care training certificate could not be located for one (1) staff with a hire date of 12/9/22. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) child files did not have an acknowledgement form on file to state the prevention of shaken baby and abusive head trauma policy was received and explained. Refer to the children’s record worksheet. .0608(b)(1-6) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 10/7/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty percent (80%). Achieving Compliance – rule references are noted in the cited violations Item #858 The soft plastic wipes containers were moved above five feet by a teacher during the visit. This was corrected during the visit. Item #847 To achieve compliance, the name of the diaper cream must be added to the medication authorization form. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. We also discussed that the amount on the form needs to be audited on all forms to be sure there no forms that state “as needed” or “good amount.” Item #428 To achieve compliance, a current activity plan must be completed and posted. Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close. Item #114 To achieve compliance, there must be a signed and dated statement on file that states the parent received the NC Summary of the Child Care Law. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1203 To achieve compliance, the must be documentation on file to state that the parent of each child received the operational policies and the operational policies were discussed with each child’s parent. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1323 To achieve compliance, a record of immunizations must be on file for the child. We discussed if parents do not bring in immunizations at the time of enrollment, then someone will need to be responsible for following up with the parent to have the immunizations on file within thirty (30) days. Item #1908 To achieve compliance, a signed and dated statement must be on file for the two (2) children that their parents have received the policy and the policy has been explained. We discussed the policy and acknowledgement form would need to be provided in the paperwork packet provided to parents prior to a child’s enrollment date. Item #1034 To achieve compliance, the health questionnaire form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the health questionnaire form at least annually and when changes occur. Item #1035 To achieve compliance, the emergency medical information form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the emergency medical information form at least annually and when changes occur. Item #1045 To achieve compliance, the remaining orientation topics must be completed and documentation must be on file. Completed orientation was due for the staff on 9/22/25. We discussed a plan would need to be in place for other new staff that are working through their orientation period to allow for completion within six (6) weeks of employment. Item #1898 To achieve compliance, T. Lunsford must complete the Administration of Medication in Child Care training and have the certificate of completion on file. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. If you want to have the Environment Rating Scale (ERS) assessment completed, it is recommended that you visit www.ncrlap.org for supplemental materials for preparing for the ERS assessments. Additional notes to the Early Childhood Environment Rating Scale Third Edition can be obtained on this website. The North Carolina Rated License Assessment Project (NCRLAP) also offers webinar trainings for staff. Contact NCRLAP directly to schedule an outreach assessment that can be used for the structured self-study that occurs over three consecutive months - ncrlap@uncg.edu or toll Free (866)-362-7527. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: Another technical assistance visit is scheduled for 10/15/25 due review the rated license pathways. We discussed that job descriptions for any staff must contain minimum licensing requirements. If a staff member does not have a high school diploma or equivalent, then there are only two (2) positions that are options based on the definitions below. Both the lead teacher and teacher positions require a high school diploma or equivalent. 10A NCAC 09 .0102 DEFINITIONS The terms and phrases used in this Chapter are defined as follows: (50) "Substitute provider" means any person who temporarily assumes the duties of a staff person for a time period not to exceed two consecutive months and may or may not be monetarily compensated by the facility. Any substitute provider must be at least 18 years of age and literate. (52) Teachers aide" or "Aide" means a person who assists the lead teacher or the teacher in planning and implementing the daily program. A teacher's aide shall be at least 16 years old and less than 18 years old, shall be literate, and may count in staff/child ratio as long as there is also a credentialed staff person who is at least 21 years of age present in the room and available to respond to the needs of the teacher's aide and children in care. The following will be monitored at the next temporary time period visit. You stated the process has been started and there have been challenges that have prevented you from assigning staff in ABCMS. Criminal Background Check, Automated Background Check Management System No staff have been assigned to the child care facility in the ABCMS. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the rule requirements for activity plans. The word "free play" or "free choice" should not be used in an activity plan. The activity plan is intended to be a documented plan of what the teaching staff will provided for the children daily. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. A visit summary addendum was provided to you during the visit from Dawn McCrary, Child Care Consultant, for the visit conducted on 8/22/25. We discussed options for natural outdoor space. You may contact Natasha Bowden at natasha@buncombepfc.org for resources. You may also visit the Natural Learning Institute website https://naturalearning.org/. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0514 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 28 Completed Date: 9/23/2025 Age: From 0 To 4 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, was on-site and available to answer and ask questions. Representatives from the Children and Family Resource Center and Smart Start were on-site upon my arrival and the two (2) representatives left at approximately 9:43am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. Based on the local building inspector’s interpretation of the building code for child care centers, the following spaces are approved as rooms with direct exits; spaces #1B, #3, and #4. The floor plan has also been updated to document the three (3) spaces designated as rooms with direct exits where children under 2.5 years of age can occupy the spaces. Spaces #1A and #2 are rooms without direct exits to the outdoors. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The following is still needed during the temporary time period: The original building inspection dated 8/19/25 must be provided by the next temporary time period visit. Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25). Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and a copy was collected during the visit. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and was verified as being completed on 8/18/25 during the visit. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account will need to be transferred to the new ownership. The children were observed in free play, large group activities, routine care, outdoor play, and rest time. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file must have lunch components supplemented by the facility. You stated snacks were provided by the facility for those children that do not have a nutrition opt out form on file. A menu must be prepared and posted for planned snacks. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Three (3) children files were monitored. Six (6) staff files were monitored. Reminder to keep the staff and training worksheet updated as changes occur and new staff begin employment. If a staff and training worksheet is not available, the child care consultant may take longer to review files and may have to make a return visit to monitor staff files. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Documentation of receipt for the NC Summary of the Child Care Law could not be located for three (3) child files. Refer to the children’s record worksheet. GS 110-102 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four year old children, the activity plan was dated 9/15/25 through 9/19/25. GS 110-91(12); .0508(a) 847 Parent's medication authorization did not include required information. There was one (1) diaper cream in space #4, the classroom with one year old children, that did not include the name of diaper cream, Boudreaux’s Butt Paste. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom with infants and one year old children, there were soft plastic wipes containers stored unlocked and below five feet. .0604(q) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff with a hire date of 12/9/22 had a health questionnaire form dated 12/9/22 on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One( 1) staff with a hire date of 12/9/22 had an emergency medical information form dated 12/9/22 on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) staff with a hire date of 8/11/25 did not have documentation on file that verified the staff had completed sixteen (16) hours of on-site orientation within the first six (6) weeks of employment. .1101(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt and discussion of the operational policies could not be located for three (3) child files. Refer to the children’s record worksheet. 10A NCAC 09 .0514(b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child that began enrollment on 8/13/25 did not have a record of immunizations on file. Refer to the children’s record worksheet. 10A NCAC 09 .0302(d)(2) 1898 Staff did not complete the health and safety training within one year of employment. The Medication in Child Care training certificate could not be located for one (1) staff with a hire date of 12/9/22. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) child files did not have an acknowledgement form on file to state the prevention of shaken baby and abusive head trauma policy was received and explained. Refer to the children’s record worksheet. .0608(b)(1-6) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 10/7/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty percent (80%). Achieving Compliance – rule references are noted in the cited violations Item #858 The soft plastic wipes containers were moved above five feet by a teacher during the visit. This was corrected during the visit. Item #847 To achieve compliance, the name of the diaper cream must be added to the medication authorization form. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. We also discussed that the amount on the form needs to be audited on all forms to be sure there no forms that state “as needed” or “good amount.” Item #428 To achieve compliance, a current activity plan must be completed and posted. Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close. Item #114 To achieve compliance, there must be a signed and dated statement on file that states the parent received the NC Summary of the Child Care Law. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1203 To achieve compliance, the must be documentation on file to state that the parent of each child received the operational policies and the operational policies were discussed with each child’s parent. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1323 To achieve compliance, a record of immunizations must be on file for the child. We discussed if parents do not bring in immunizations at the time of enrollment, then someone will need to be responsible for following up with the parent to have the immunizations on file within thirty (30) days. Item #1908 To achieve compliance, a signed and dated statement must be on file for the two (2) children that their parents have received the policy and the policy has been explained. We discussed the policy and acknowledgement form would need to be provided in the paperwork packet provided to parents prior to a child’s enrollment date. Item #1034 To achieve compliance, the health questionnaire form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the health questionnaire form at least annually and when changes occur. Item #1035 To achieve compliance, the emergency medical information form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the emergency medical information form at least annually and when changes occur. Item #1045 To achieve compliance, the remaining orientation topics must be completed and documentation must be on file. Completed orientation was due for the staff on 9/22/25. We discussed a plan would need to be in place for other new staff that are working through their orientation period to allow for completion within six (6) weeks of employment. Item #1898 To achieve compliance, T. Lunsford must complete the Administration of Medication in Child Care training and have the certificate of completion on file. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. If you want to have the Environment Rating Scale (ERS) assessment completed, it is recommended that you visit www.ncrlap.org for supplemental materials for preparing for the ERS assessments. Additional notes to the Early Childhood Environment Rating Scale Third Edition can be obtained on this website. The North Carolina Rated License Assessment Project (NCRLAP) also offers webinar trainings for staff. Contact NCRLAP directly to schedule an outreach assessment that can be used for the structured self-study that occurs over three consecutive months - ncrlap@uncg.edu or toll Free (866)-362-7527. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: Another technical assistance visit is scheduled for 10/15/25 due review the rated license pathways. We discussed that job descriptions for any staff must contain minimum licensing requirements. If a staff member does not have a high school diploma or equivalent, then there are only two (2) positions that are options based on the definitions below. Both the lead teacher and teacher positions require a high school diploma or equivalent. 10A NCAC 09 .0102 DEFINITIONS The terms and phrases used in this Chapter are defined as follows: (50) "Substitute provider" means any person who temporarily assumes the duties of a staff person for a time period not to exceed two consecutive months and may or may not be monetarily compensated by the facility. Any substitute provider must be at least 18 years of age and literate. (52) Teachers aide" or "Aide" means a person who assists the lead teacher or the teacher in planning and implementing the daily program. A teacher's aide shall be at least 16 years old and less than 18 years old, shall be literate, and may count in staff/child ratio as long as there is also a credentialed staff person who is at least 21 years of age present in the room and available to respond to the needs of the teacher's aide and children in care. The following will be monitored at the next temporary time period visit. You stated the process has been started and there have been challenges that have prevented you from assigning staff in ABCMS. Criminal Background Check, Automated Background Check Management System No staff have been assigned to the child care facility in the ABCMS. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the rule requirements for activity plans. The word "free play" or "free choice" should not be used in an activity plan. The activity plan is intended to be a documented plan of what the teaching staff will provided for the children daily. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. A visit summary addendum was provided to you during the visit from Dawn McCrary, Child Care Consultant, for the visit conducted on 8/22/25. We discussed options for natural outdoor space. You may contact Natasha Bowden at natasha@buncombepfc.org for resources. You may also visit the Natural Learning Institute website https://naturalearning.org/. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0803 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 28 Completed Date: 9/23/2025 Age: From 0 To 4 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, was on-site and available to answer and ask questions. Representatives from the Children and Family Resource Center and Smart Start were on-site upon my arrival and the two (2) representatives left at approximately 9:43am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. Based on the local building inspector’s interpretation of the building code for child care centers, the following spaces are approved as rooms with direct exits; spaces #1B, #3, and #4. The floor plan has also been updated to document the three (3) spaces designated as rooms with direct exits where children under 2.5 years of age can occupy the spaces. Spaces #1A and #2 are rooms without direct exits to the outdoors. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The following is still needed during the temporary time period: The original building inspection dated 8/19/25 must be provided by the next temporary time period visit. Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25). Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and a copy was collected during the visit. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and was verified as being completed on 8/18/25 during the visit. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account will need to be transferred to the new ownership. The children were observed in free play, large group activities, routine care, outdoor play, and rest time. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file must have lunch components supplemented by the facility. You stated snacks were provided by the facility for those children that do not have a nutrition opt out form on file. A menu must be prepared and posted for planned snacks. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Three (3) children files were monitored. Six (6) staff files were monitored. Reminder to keep the staff and training worksheet updated as changes occur and new staff begin employment. If a staff and training worksheet is not available, the child care consultant may take longer to review files and may have to make a return visit to monitor staff files. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Documentation of receipt for the NC Summary of the Child Care Law could not be located for three (3) child files. Refer to the children’s record worksheet. GS 110-102 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four year old children, the activity plan was dated 9/15/25 through 9/19/25. GS 110-91(12); .0508(a) 847 Parent's medication authorization did not include required information. There was one (1) diaper cream in space #4, the classroom with one year old children, that did not include the name of diaper cream, Boudreaux’s Butt Paste. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom with infants and one year old children, there were soft plastic wipes containers stored unlocked and below five feet. .0604(q) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff with a hire date of 12/9/22 had a health questionnaire form dated 12/9/22 on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One( 1) staff with a hire date of 12/9/22 had an emergency medical information form dated 12/9/22 on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) staff with a hire date of 8/11/25 did not have documentation on file that verified the staff had completed sixteen (16) hours of on-site orientation within the first six (6) weeks of employment. .1101(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt and discussion of the operational policies could not be located for three (3) child files. Refer to the children’s record worksheet. 10A NCAC 09 .0514(b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child that began enrollment on 8/13/25 did not have a record of immunizations on file. Refer to the children’s record worksheet. 10A NCAC 09 .0302(d)(2) 1898 Staff did not complete the health and safety training within one year of employment. The Medication in Child Care training certificate could not be located for one (1) staff with a hire date of 12/9/22. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) child files did not have an acknowledgement form on file to state the prevention of shaken baby and abusive head trauma policy was received and explained. Refer to the children’s record worksheet. .0608(b)(1-6) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 10/7/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty percent (80%). Achieving Compliance – rule references are noted in the cited violations Item #858 The soft plastic wipes containers were moved above five feet by a teacher during the visit. This was corrected during the visit. Item #847 To achieve compliance, the name of the diaper cream must be added to the medication authorization form. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. We also discussed that the amount on the form needs to be audited on all forms to be sure there no forms that state “as needed” or “good amount.” Item #428 To achieve compliance, a current activity plan must be completed and posted. Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close. Item #114 To achieve compliance, there must be a signed and dated statement on file that states the parent received the NC Summary of the Child Care Law. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1203 To achieve compliance, the must be documentation on file to state that the parent of each child received the operational policies and the operational policies were discussed with each child’s parent. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1323 To achieve compliance, a record of immunizations must be on file for the child. We discussed if parents do not bring in immunizations at the time of enrollment, then someone will need to be responsible for following up with the parent to have the immunizations on file within thirty (30) days. Item #1908 To achieve compliance, a signed and dated statement must be on file for the two (2) children that their parents have received the policy and the policy has been explained. We discussed the policy and acknowledgement form would need to be provided in the paperwork packet provided to parents prior to a child’s enrollment date. Item #1034 To achieve compliance, the health questionnaire form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the health questionnaire form at least annually and when changes occur. Item #1035 To achieve compliance, the emergency medical information form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the emergency medical information form at least annually and when changes occur. Item #1045 To achieve compliance, the remaining orientation topics must be completed and documentation must be on file. Completed orientation was due for the staff on 9/22/25. We discussed a plan would need to be in place for other new staff that are working through their orientation period to allow for completion within six (6) weeks of employment. Item #1898 To achieve compliance, T. Lunsford must complete the Administration of Medication in Child Care training and have the certificate of completion on file. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. If you want to have the Environment Rating Scale (ERS) assessment completed, it is recommended that you visit www.ncrlap.org for supplemental materials for preparing for the ERS assessments. Additional notes to the Early Childhood Environment Rating Scale Third Edition can be obtained on this website. The North Carolina Rated License Assessment Project (NCRLAP) also offers webinar trainings for staff. Contact NCRLAP directly to schedule an outreach assessment that can be used for the structured self-study that occurs over three consecutive months - ncrlap@uncg.edu or toll Free (866)-362-7527. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: Another technical assistance visit is scheduled for 10/15/25 due review the rated license pathways. We discussed that job descriptions for any staff must contain minimum licensing requirements. If a staff member does not have a high school diploma or equivalent, then there are only two (2) positions that are options based on the definitions below. Both the lead teacher and teacher positions require a high school diploma or equivalent. 10A NCAC 09 .0102 DEFINITIONS The terms and phrases used in this Chapter are defined as follows: (50) "Substitute provider" means any person who temporarily assumes the duties of a staff person for a time period not to exceed two consecutive months and may or may not be monetarily compensated by the facility. Any substitute provider must be at least 18 years of age and literate. (52) Teachers aide" or "Aide" means a person who assists the lead teacher or the teacher in planning and implementing the daily program. A teacher's aide shall be at least 16 years old and less than 18 years old, shall be literate, and may count in staff/child ratio as long as there is also a credentialed staff person who is at least 21 years of age present in the room and available to respond to the needs of the teacher's aide and children in care. The following will be monitored at the next temporary time period visit. You stated the process has been started and there have been challenges that have prevented you from assigning staff in ABCMS. Criminal Background Check, Automated Background Check Management System No staff have been assigned to the child care facility in the ABCMS. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the rule requirements for activity plans. The word "free play" or "free choice" should not be used in an activity plan. The activity plan is intended to be a documented plan of what the teaching staff will provided for the children daily. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. A visit summary addendum was provided to you during the visit from Dawn McCrary, Child Care Consultant, for the visit conducted on 8/22/25. We discussed options for natural outdoor space. You may contact Natasha Bowden at natasha@buncombepfc.org for resources. You may also visit the Natural Learning Institute website https://naturalearning.org/. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0901 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 28 Completed Date: 9/23/2025 Age: From 0 To 4 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, was on-site and available to answer and ask questions. Representatives from the Children and Family Resource Center and Smart Start were on-site upon my arrival and the two (2) representatives left at approximately 9:43am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. Based on the local building inspector’s interpretation of the building code for child care centers, the following spaces are approved as rooms with direct exits; spaces #1B, #3, and #4. The floor plan has also been updated to document the three (3) spaces designated as rooms with direct exits where children under 2.5 years of age can occupy the spaces. Spaces #1A and #2 are rooms without direct exits to the outdoors. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The following is still needed during the temporary time period: The original building inspection dated 8/19/25 must be provided by the next temporary time period visit. Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25). Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and a copy was collected during the visit. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and was verified as being completed on 8/18/25 during the visit. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account will need to be transferred to the new ownership. The children were observed in free play, large group activities, routine care, outdoor play, and rest time. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file must have lunch components supplemented by the facility. You stated snacks were provided by the facility for those children that do not have a nutrition opt out form on file. A menu must be prepared and posted for planned snacks. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Three (3) children files were monitored. Six (6) staff files were monitored. Reminder to keep the staff and training worksheet updated as changes occur and new staff begin employment. If a staff and training worksheet is not available, the child care consultant may take longer to review files and may have to make a return visit to monitor staff files. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Documentation of receipt for the NC Summary of the Child Care Law could not be located for three (3) child files. Refer to the children’s record worksheet. GS 110-102 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four year old children, the activity plan was dated 9/15/25 through 9/19/25. GS 110-91(12); .0508(a) 847 Parent's medication authorization did not include required information. There was one (1) diaper cream in space #4, the classroom with one year old children, that did not include the name of diaper cream, Boudreaux’s Butt Paste. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom with infants and one year old children, there were soft plastic wipes containers stored unlocked and below five feet. .0604(q) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff with a hire date of 12/9/22 had a health questionnaire form dated 12/9/22 on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One( 1) staff with a hire date of 12/9/22 had an emergency medical information form dated 12/9/22 on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) staff with a hire date of 8/11/25 did not have documentation on file that verified the staff had completed sixteen (16) hours of on-site orientation within the first six (6) weeks of employment. .1101(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt and discussion of the operational policies could not be located for three (3) child files. Refer to the children’s record worksheet. 10A NCAC 09 .0514(b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child that began enrollment on 8/13/25 did not have a record of immunizations on file. Refer to the children’s record worksheet. 10A NCAC 09 .0302(d)(2) 1898 Staff did not complete the health and safety training within one year of employment. The Medication in Child Care training certificate could not be located for one (1) staff with a hire date of 12/9/22. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) child files did not have an acknowledgement form on file to state the prevention of shaken baby and abusive head trauma policy was received and explained. Refer to the children’s record worksheet. .0608(b)(1-6) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 10/7/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty percent (80%). Achieving Compliance – rule references are noted in the cited violations Item #858 The soft plastic wipes containers were moved above five feet by a teacher during the visit. This was corrected during the visit. Item #847 To achieve compliance, the name of the diaper cream must be added to the medication authorization form. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. We also discussed that the amount on the form needs to be audited on all forms to be sure there no forms that state “as needed” or “good amount.” Item #428 To achieve compliance, a current activity plan must be completed and posted. Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close. Item #114 To achieve compliance, there must be a signed and dated statement on file that states the parent received the NC Summary of the Child Care Law. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1203 To achieve compliance, the must be documentation on file to state that the parent of each child received the operational policies and the operational policies were discussed with each child’s parent. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1323 To achieve compliance, a record of immunizations must be on file for the child. We discussed if parents do not bring in immunizations at the time of enrollment, then someone will need to be responsible for following up with the parent to have the immunizations on file within thirty (30) days. Item #1908 To achieve compliance, a signed and dated statement must be on file for the two (2) children that their parents have received the policy and the policy has been explained. We discussed the policy and acknowledgement form would need to be provided in the paperwork packet provided to parents prior to a child’s enrollment date. Item #1034 To achieve compliance, the health questionnaire form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the health questionnaire form at least annually and when changes occur. Item #1035 To achieve compliance, the emergency medical information form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the emergency medical information form at least annually and when changes occur. Item #1045 To achieve compliance, the remaining orientation topics must be completed and documentation must be on file. Completed orientation was due for the staff on 9/22/25. We discussed a plan would need to be in place for other new staff that are working through their orientation period to allow for completion within six (6) weeks of employment. Item #1898 To achieve compliance, T. Lunsford must complete the Administration of Medication in Child Care training and have the certificate of completion on file. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. If you want to have the Environment Rating Scale (ERS) assessment completed, it is recommended that you visit www.ncrlap.org for supplemental materials for preparing for the ERS assessments. Additional notes to the Early Childhood Environment Rating Scale Third Edition can be obtained on this website. The North Carolina Rated License Assessment Project (NCRLAP) also offers webinar trainings for staff. Contact NCRLAP directly to schedule an outreach assessment that can be used for the structured self-study that occurs over three consecutive months - ncrlap@uncg.edu or toll Free (866)-362-7527. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: Another technical assistance visit is scheduled for 10/15/25 due review the rated license pathways. We discussed that job descriptions for any staff must contain minimum licensing requirements. If a staff member does not have a high school diploma or equivalent, then there are only two (2) positions that are options based on the definitions below. Both the lead teacher and teacher positions require a high school diploma or equivalent. 10A NCAC 09 .0102 DEFINITIONS The terms and phrases used in this Chapter are defined as follows: (50) "Substitute provider" means any person who temporarily assumes the duties of a staff person for a time period not to exceed two consecutive months and may or may not be monetarily compensated by the facility. Any substitute provider must be at least 18 years of age and literate. (52) Teachers aide" or "Aide" means a person who assists the lead teacher or the teacher in planning and implementing the daily program. A teacher's aide shall be at least 16 years old and less than 18 years old, shall be literate, and may count in staff/child ratio as long as there is also a credentialed staff person who is at least 21 years of age present in the room and available to respond to the needs of the teacher's aide and children in care. The following will be monitored at the next temporary time period visit. You stated the process has been started and there have been challenges that have prevented you from assigning staff in ABCMS. Criminal Background Check, Automated Background Check Management System No staff have been assigned to the child care facility in the ABCMS. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the rule requirements for activity plans. The word "free play" or "free choice" should not be used in an activity plan. The activity plan is intended to be a documented plan of what the teaching staff will provided for the children daily. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. A visit summary addendum was provided to you during the visit from Dawn McCrary, Child Care Consultant, for the visit conducted on 8/22/25. We discussed options for natural outdoor space. You may contact Natasha Bowden at natasha@buncombepfc.org for resources. You may also visit the Natural Learning Institute website https://naturalearning.org/. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2215 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 28 Completed Date: 9/23/2025 Age: From 0 To 4 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, was on-site and available to answer and ask questions. Representatives from the Children and Family Resource Center and Smart Start were on-site upon my arrival and the two (2) representatives left at approximately 9:43am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. Based on the local building inspector’s interpretation of the building code for child care centers, the following spaces are approved as rooms with direct exits; spaces #1B, #3, and #4. The floor plan has also been updated to document the three (3) spaces designated as rooms with direct exits where children under 2.5 years of age can occupy the spaces. Spaces #1A and #2 are rooms without direct exits to the outdoors. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The following is still needed during the temporary time period: The original building inspection dated 8/19/25 must be provided by the next temporary time period visit. Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25). Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and a copy was collected during the visit. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and was verified as being completed on 8/18/25 during the visit. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account will need to be transferred to the new ownership. The children were observed in free play, large group activities, routine care, outdoor play, and rest time. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file must have lunch components supplemented by the facility. You stated snacks were provided by the facility for those children that do not have a nutrition opt out form on file. A menu must be prepared and posted for planned snacks. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Three (3) children files were monitored. Six (6) staff files were monitored. Reminder to keep the staff and training worksheet updated as changes occur and new staff begin employment. If a staff and training worksheet is not available, the child care consultant may take longer to review files and may have to make a return visit to monitor staff files. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Documentation of receipt for the NC Summary of the Child Care Law could not be located for three (3) child files. Refer to the children’s record worksheet. GS 110-102 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four year old children, the activity plan was dated 9/15/25 through 9/19/25. GS 110-91(12); .0508(a) 847 Parent's medication authorization did not include required information. There was one (1) diaper cream in space #4, the classroom with one year old children, that did not include the name of diaper cream, Boudreaux’s Butt Paste. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom with infants and one year old children, there were soft plastic wipes containers stored unlocked and below five feet. .0604(q) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff with a hire date of 12/9/22 had a health questionnaire form dated 12/9/22 on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One( 1) staff with a hire date of 12/9/22 had an emergency medical information form dated 12/9/22 on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) staff with a hire date of 8/11/25 did not have documentation on file that verified the staff had completed sixteen (16) hours of on-site orientation within the first six (6) weeks of employment. .1101(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt and discussion of the operational policies could not be located for three (3) child files. Refer to the children’s record worksheet. 10A NCAC 09 .0514(b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child that began enrollment on 8/13/25 did not have a record of immunizations on file. Refer to the children’s record worksheet. 10A NCAC 09 .0302(d)(2) 1898 Staff did not complete the health and safety training within one year of employment. The Medication in Child Care training certificate could not be located for one (1) staff with a hire date of 12/9/22. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) child files did not have an acknowledgement form on file to state the prevention of shaken baby and abusive head trauma policy was received and explained. Refer to the children’s record worksheet. .0608(b)(1-6) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 10/7/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty percent (80%). Achieving Compliance – rule references are noted in the cited violations Item #858 The soft plastic wipes containers were moved above five feet by a teacher during the visit. This was corrected during the visit. Item #847 To achieve compliance, the name of the diaper cream must be added to the medication authorization form. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. We also discussed that the amount on the form needs to be audited on all forms to be sure there no forms that state “as needed” or “good amount.” Item #428 To achieve compliance, a current activity plan must be completed and posted. Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close. Item #114 To achieve compliance, there must be a signed and dated statement on file that states the parent received the NC Summary of the Child Care Law. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1203 To achieve compliance, the must be documentation on file to state that the parent of each child received the operational policies and the operational policies were discussed with each child’s parent. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1323 To achieve compliance, a record of immunizations must be on file for the child. We discussed if parents do not bring in immunizations at the time of enrollment, then someone will need to be responsible for following up with the parent to have the immunizations on file within thirty (30) days. Item #1908 To achieve compliance, a signed and dated statement must be on file for the two (2) children that their parents have received the policy and the policy has been explained. We discussed the policy and acknowledgement form would need to be provided in the paperwork packet provided to parents prior to a child’s enrollment date. Item #1034 To achieve compliance, the health questionnaire form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the health questionnaire form at least annually and when changes occur. Item #1035 To achieve compliance, the emergency medical information form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the emergency medical information form at least annually and when changes occur. Item #1045 To achieve compliance, the remaining orientation topics must be completed and documentation must be on file. Completed orientation was due for the staff on 9/22/25. We discussed a plan would need to be in place for other new staff that are working through their orientation period to allow for completion within six (6) weeks of employment. Item #1898 To achieve compliance, T. Lunsford must complete the Administration of Medication in Child Care training and have the certificate of completion on file. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. If you want to have the Environment Rating Scale (ERS) assessment completed, it is recommended that you visit www.ncrlap.org for supplemental materials for preparing for the ERS assessments. Additional notes to the Early Childhood Environment Rating Scale Third Edition can be obtained on this website. The North Carolina Rated License Assessment Project (NCRLAP) also offers webinar trainings for staff. Contact NCRLAP directly to schedule an outreach assessment that can be used for the structured self-study that occurs over three consecutive months - ncrlap@uncg.edu or toll Free (866)-362-7527. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: Another technical assistance visit is scheduled for 10/15/25 due review the rated license pathways. We discussed that job descriptions for any staff must contain minimum licensing requirements. If a staff member does not have a high school diploma or equivalent, then there are only two (2) positions that are options based on the definitions below. Both the lead teacher and teacher positions require a high school diploma or equivalent. 10A NCAC 09 .0102 DEFINITIONS The terms and phrases used in this Chapter are defined as follows: (50) "Substitute provider" means any person who temporarily assumes the duties of a staff person for a time period not to exceed two consecutive months and may or may not be monetarily compensated by the facility. Any substitute provider must be at least 18 years of age and literate. (52) Teachers aide" or "Aide" means a person who assists the lead teacher or the teacher in planning and implementing the daily program. A teacher's aide shall be at least 16 years old and less than 18 years old, shall be literate, and may count in staff/child ratio as long as there is also a credentialed staff person who is at least 21 years of age present in the room and available to respond to the needs of the teacher's aide and children in care. The following will be monitored at the next temporary time period visit. You stated the process has been started and there have been challenges that have prevented you from assigning staff in ABCMS. Criminal Background Check, Automated Background Check Management System No staff have been assigned to the child care facility in the ABCMS. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the rule requirements for activity plans. The word "free play" or "free choice" should not be used in an activity plan. The activity plan is intended to be a documented plan of what the teaching staff will provided for the children daily. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. A visit summary addendum was provided to you during the visit from Dawn McCrary, Child Care Consultant, for the visit conducted on 8/22/25. We discussed options for natural outdoor space. You may contact Natasha Bowden at natasha@buncombepfc.org for resources. You may also visit the Natural Learning Institute website https://naturalearning.org/. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-90 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 28 Completed Date: 9/23/2025 Age: From 0 To 4 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, was on-site and available to answer and ask questions. Representatives from the Children and Family Resource Center and Smart Start were on-site upon my arrival and the two (2) representatives left at approximately 9:43am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. Based on the local building inspector’s interpretation of the building code for child care centers, the following spaces are approved as rooms with direct exits; spaces #1B, #3, and #4. The floor plan has also been updated to document the three (3) spaces designated as rooms with direct exits where children under 2.5 years of age can occupy the spaces. Spaces #1A and #2 are rooms without direct exits to the outdoors. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The following is still needed during the temporary time period: The original building inspection dated 8/19/25 must be provided by the next temporary time period visit. Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25). Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and a copy was collected during the visit. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and was verified as being completed on 8/18/25 during the visit. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account will need to be transferred to the new ownership. The children were observed in free play, large group activities, routine care, outdoor play, and rest time. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file must have lunch components supplemented by the facility. You stated snacks were provided by the facility for those children that do not have a nutrition opt out form on file. A menu must be prepared and posted for planned snacks. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Three (3) children files were monitored. Six (6) staff files were monitored. Reminder to keep the staff and training worksheet updated as changes occur and new staff begin employment. If a staff and training worksheet is not available, the child care consultant may take longer to review files and may have to make a return visit to monitor staff files. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Documentation of receipt for the NC Summary of the Child Care Law could not be located for three (3) child files. Refer to the children’s record worksheet. GS 110-102 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four year old children, the activity plan was dated 9/15/25 through 9/19/25. GS 110-91(12); .0508(a) 847 Parent's medication authorization did not include required information. There was one (1) diaper cream in space #4, the classroom with one year old children, that did not include the name of diaper cream, Boudreaux’s Butt Paste. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom with infants and one year old children, there were soft plastic wipes containers stored unlocked and below five feet. .0604(q) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff with a hire date of 12/9/22 had a health questionnaire form dated 12/9/22 on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One( 1) staff with a hire date of 12/9/22 had an emergency medical information form dated 12/9/22 on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) staff with a hire date of 8/11/25 did not have documentation on file that verified the staff had completed sixteen (16) hours of on-site orientation within the first six (6) weeks of employment. .1101(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt and discussion of the operational policies could not be located for three (3) child files. Refer to the children’s record worksheet. 10A NCAC 09 .0514(b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child that began enrollment on 8/13/25 did not have a record of immunizations on file. Refer to the children’s record worksheet. 10A NCAC 09 .0302(d)(2) 1898 Staff did not complete the health and safety training within one year of employment. The Medication in Child Care training certificate could not be located for one (1) staff with a hire date of 12/9/22. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) child files did not have an acknowledgement form on file to state the prevention of shaken baby and abusive head trauma policy was received and explained. Refer to the children’s record worksheet. .0608(b)(1-6) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 10/7/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty percent (80%). Achieving Compliance – rule references are noted in the cited violations Item #858 The soft plastic wipes containers were moved above five feet by a teacher during the visit. This was corrected during the visit. Item #847 To achieve compliance, the name of the diaper cream must be added to the medication authorization form. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. We also discussed that the amount on the form needs to be audited on all forms to be sure there no forms that state “as needed” or “good amount.” Item #428 To achieve compliance, a current activity plan must be completed and posted. Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close. Item #114 To achieve compliance, there must be a signed and dated statement on file that states the parent received the NC Summary of the Child Care Law. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1203 To achieve compliance, the must be documentation on file to state that the parent of each child received the operational policies and the operational policies were discussed with each child’s parent. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1323 To achieve compliance, a record of immunizations must be on file for the child. We discussed if parents do not bring in immunizations at the time of enrollment, then someone will need to be responsible for following up with the parent to have the immunizations on file within thirty (30) days. Item #1908 To achieve compliance, a signed and dated statement must be on file for the two (2) children that their parents have received the policy and the policy has been explained. We discussed the policy and acknowledgement form would need to be provided in the paperwork packet provided to parents prior to a child’s enrollment date. Item #1034 To achieve compliance, the health questionnaire form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the health questionnaire form at least annually and when changes occur. Item #1035 To achieve compliance, the emergency medical information form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the emergency medical information form at least annually and when changes occur. Item #1045 To achieve compliance, the remaining orientation topics must be completed and documentation must be on file. Completed orientation was due for the staff on 9/22/25. We discussed a plan would need to be in place for other new staff that are working through their orientation period to allow for completion within six (6) weeks of employment. Item #1898 To achieve compliance, T. Lunsford must complete the Administration of Medication in Child Care training and have the certificate of completion on file. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. If you want to have the Environment Rating Scale (ERS) assessment completed, it is recommended that you visit www.ncrlap.org for supplemental materials for preparing for the ERS assessments. Additional notes to the Early Childhood Environment Rating Scale Third Edition can be obtained on this website. The North Carolina Rated License Assessment Project (NCRLAP) also offers webinar trainings for staff. Contact NCRLAP directly to schedule an outreach assessment that can be used for the structured self-study that occurs over three consecutive months - ncrlap@uncg.edu or toll Free (866)-362-7527. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: Another technical assistance visit is scheduled for 10/15/25 due review the rated license pathways. We discussed that job descriptions for any staff must contain minimum licensing requirements. If a staff member does not have a high school diploma or equivalent, then there are only two (2) positions that are options based on the definitions below. Both the lead teacher and teacher positions require a high school diploma or equivalent. 10A NCAC 09 .0102 DEFINITIONS The terms and phrases used in this Chapter are defined as follows: (50) "Substitute provider" means any person who temporarily assumes the duties of a staff person for a time period not to exceed two consecutive months and may or may not be monetarily compensated by the facility. Any substitute provider must be at least 18 years of age and literate. (52) Teachers aide" or "Aide" means a person who assists the lead teacher or the teacher in planning and implementing the daily program. A teacher's aide shall be at least 16 years old and less than 18 years old, shall be literate, and may count in staff/child ratio as long as there is also a credentialed staff person who is at least 21 years of age present in the room and available to respond to the needs of the teacher's aide and children in care. The following will be monitored at the next temporary time period visit. You stated the process has been started and there have been challenges that have prevented you from assigning staff in ABCMS. Criminal Background Check, Automated Background Check Management System No staff have been assigned to the child care facility in the ABCMS. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the rule requirements for activity plans. The word "free play" or "free choice" should not be used in an activity plan. The activity plan is intended to be a documented plan of what the teaching staff will provided for the children daily. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. A visit summary addendum was provided to you during the visit from Dawn McCrary, Child Care Consultant, for the visit conducted on 8/22/25. We discussed options for natural outdoor space. You may contact Natasha Bowden at natasha@buncombepfc.org for resources. You may also visit the Natural Learning Institute website https://naturalearning.org/. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-91 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 28 Completed Date: 9/23/2025 Age: From 0 To 4 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, was on-site and available to answer and ask questions. Representatives from the Children and Family Resource Center and Smart Start were on-site upon my arrival and the two (2) representatives left at approximately 9:43am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. Based on the local building inspector’s interpretation of the building code for child care centers, the following spaces are approved as rooms with direct exits; spaces #1B, #3, and #4. The floor plan has also been updated to document the three (3) spaces designated as rooms with direct exits where children under 2.5 years of age can occupy the spaces. Spaces #1A and #2 are rooms without direct exits to the outdoors. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The following is still needed during the temporary time period: The original building inspection dated 8/19/25 must be provided by the next temporary time period visit. Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25). Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and a copy was collected during the visit. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and was verified as being completed on 8/18/25 during the visit. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account will need to be transferred to the new ownership. The children were observed in free play, large group activities, routine care, outdoor play, and rest time. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file must have lunch components supplemented by the facility. You stated snacks were provided by the facility for those children that do not have a nutrition opt out form on file. A menu must be prepared and posted for planned snacks. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Three (3) children files were monitored. Six (6) staff files were monitored. Reminder to keep the staff and training worksheet updated as changes occur and new staff begin employment. If a staff and training worksheet is not available, the child care consultant may take longer to review files and may have to make a return visit to monitor staff files. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Documentation of receipt for the NC Summary of the Child Care Law could not be located for three (3) child files. Refer to the children’s record worksheet. GS 110-102 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four year old children, the activity plan was dated 9/15/25 through 9/19/25. GS 110-91(12); .0508(a) 847 Parent's medication authorization did not include required information. There was one (1) diaper cream in space #4, the classroom with one year old children, that did not include the name of diaper cream, Boudreaux’s Butt Paste. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom with infants and one year old children, there were soft plastic wipes containers stored unlocked and below five feet. .0604(q) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff with a hire date of 12/9/22 had a health questionnaire form dated 12/9/22 on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One( 1) staff with a hire date of 12/9/22 had an emergency medical information form dated 12/9/22 on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) staff with a hire date of 8/11/25 did not have documentation on file that verified the staff had completed sixteen (16) hours of on-site orientation within the first six (6) weeks of employment. .1101(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt and discussion of the operational policies could not be located for three (3) child files. Refer to the children’s record worksheet. 10A NCAC 09 .0514(b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child that began enrollment on 8/13/25 did not have a record of immunizations on file. Refer to the children’s record worksheet. 10A NCAC 09 .0302(d)(2) 1898 Staff did not complete the health and safety training within one year of employment. The Medication in Child Care training certificate could not be located for one (1) staff with a hire date of 12/9/22. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) child files did not have an acknowledgement form on file to state the prevention of shaken baby and abusive head trauma policy was received and explained. Refer to the children’s record worksheet. .0608(b)(1-6) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 10/7/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty percent (80%). Achieving Compliance – rule references are noted in the cited violations Item #858 The soft plastic wipes containers were moved above five feet by a teacher during the visit. This was corrected during the visit. Item #847 To achieve compliance, the name of the diaper cream must be added to the medication authorization form. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. We also discussed that the amount on the form needs to be audited on all forms to be sure there no forms that state “as needed” or “good amount.” Item #428 To achieve compliance, a current activity plan must be completed and posted. Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close. Item #114 To achieve compliance, there must be a signed and dated statement on file that states the parent received the NC Summary of the Child Care Law. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1203 To achieve compliance, the must be documentation on file to state that the parent of each child received the operational policies and the operational policies were discussed with each child’s parent. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1323 To achieve compliance, a record of immunizations must be on file for the child. We discussed if parents do not bring in immunizations at the time of enrollment, then someone will need to be responsible for following up with the parent to have the immunizations on file within thirty (30) days. Item #1908 To achieve compliance, a signed and dated statement must be on file for the two (2) children that their parents have received the policy and the policy has been explained. We discussed the policy and acknowledgement form would need to be provided in the paperwork packet provided to parents prior to a child’s enrollment date. Item #1034 To achieve compliance, the health questionnaire form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the health questionnaire form at least annually and when changes occur. Item #1035 To achieve compliance, the emergency medical information form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the emergency medical information form at least annually and when changes occur. Item #1045 To achieve compliance, the remaining orientation topics must be completed and documentation must be on file. Completed orientation was due for the staff on 9/22/25. We discussed a plan would need to be in place for other new staff that are working through their orientation period to allow for completion within six (6) weeks of employment. Item #1898 To achieve compliance, T. Lunsford must complete the Administration of Medication in Child Care training and have the certificate of completion on file. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. If you want to have the Environment Rating Scale (ERS) assessment completed, it is recommended that you visit www.ncrlap.org for supplemental materials for preparing for the ERS assessments. Additional notes to the Early Childhood Environment Rating Scale Third Edition can be obtained on this website. The North Carolina Rated License Assessment Project (NCRLAP) also offers webinar trainings for staff. Contact NCRLAP directly to schedule an outreach assessment that can be used for the structured self-study that occurs over three consecutive months - ncrlap@uncg.edu or toll Free (866)-362-7527. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: Another technical assistance visit is scheduled for 10/15/25 due review the rated license pathways. We discussed that job descriptions for any staff must contain minimum licensing requirements. If a staff member does not have a high school diploma or equivalent, then there are only two (2) positions that are options based on the definitions below. Both the lead teacher and teacher positions require a high school diploma or equivalent. 10A NCAC 09 .0102 DEFINITIONS The terms and phrases used in this Chapter are defined as follows: (50) "Substitute provider" means any person who temporarily assumes the duties of a staff person for a time period not to exceed two consecutive months and may or may not be monetarily compensated by the facility. Any substitute provider must be at least 18 years of age and literate. (52) Teachers aide" or "Aide" means a person who assists the lead teacher or the teacher in planning and implementing the daily program. A teacher's aide shall be at least 16 years old and less than 18 years old, shall be literate, and may count in staff/child ratio as long as there is also a credentialed staff person who is at least 21 years of age present in the room and available to respond to the needs of the teacher's aide and children in care. The following will be monitored at the next temporary time period visit. You stated the process has been started and there have been challenges that have prevented you from assigning staff in ABCMS. Criminal Background Check, Automated Background Check Management System No staff have been assigned to the child care facility in the ABCMS. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the rule requirements for activity plans. The word "free play" or "free choice" should not be used in an activity plan. The activity plan is intended to be a documented plan of what the teaching staff will provided for the children daily. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. A visit summary addendum was provided to you during the visit from Dawn McCrary, Child Care Consultant, for the visit conducted on 8/22/25. We discussed options for natural outdoor space. You may contact Natasha Bowden at natasha@buncombepfc.org for resources. You may also visit the Natural Learning Institute website https://naturalearning.org/. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS 110-102 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 28 Completed Date: 9/23/2025 Age: From 0 To 4 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, was on-site and available to answer and ask questions. Representatives from the Children and Family Resource Center and Smart Start were on-site upon my arrival and the two (2) representatives left at approximately 9:43am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. Based on the local building inspector’s interpretation of the building code for child care centers, the following spaces are approved as rooms with direct exits; spaces #1B, #3, and #4. The floor plan has also been updated to document the three (3) spaces designated as rooms with direct exits where children under 2.5 years of age can occupy the spaces. Spaces #1A and #2 are rooms without direct exits to the outdoors. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The following is still needed during the temporary time period: The original building inspection dated 8/19/25 must be provided by the next temporary time period visit. Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25). Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and a copy was collected during the visit. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and was verified as being completed on 8/18/25 during the visit. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account will need to be transferred to the new ownership. The children were observed in free play, large group activities, routine care, outdoor play, and rest time. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file must have lunch components supplemented by the facility. You stated snacks were provided by the facility for those children that do not have a nutrition opt out form on file. A menu must be prepared and posted for planned snacks. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Three (3) children files were monitored. Six (6) staff files were monitored. Reminder to keep the staff and training worksheet updated as changes occur and new staff begin employment. If a staff and training worksheet is not available, the child care consultant may take longer to review files and may have to make a return visit to monitor staff files. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Documentation of receipt for the NC Summary of the Child Care Law could not be located for three (3) child files. Refer to the children’s record worksheet. GS 110-102 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four year old children, the activity plan was dated 9/15/25 through 9/19/25. GS 110-91(12); .0508(a) 847 Parent's medication authorization did not include required information. There was one (1) diaper cream in space #4, the classroom with one year old children, that did not include the name of diaper cream, Boudreaux’s Butt Paste. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom with infants and one year old children, there were soft plastic wipes containers stored unlocked and below five feet. .0604(q) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff with a hire date of 12/9/22 had a health questionnaire form dated 12/9/22 on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One( 1) staff with a hire date of 12/9/22 had an emergency medical information form dated 12/9/22 on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) staff with a hire date of 8/11/25 did not have documentation on file that verified the staff had completed sixteen (16) hours of on-site orientation within the first six (6) weeks of employment. .1101(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt and discussion of the operational policies could not be located for three (3) child files. Refer to the children’s record worksheet. 10A NCAC 09 .0514(b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child that began enrollment on 8/13/25 did not have a record of immunizations on file. Refer to the children’s record worksheet. 10A NCAC 09 .0302(d)(2) 1898 Staff did not complete the health and safety training within one year of employment. The Medication in Child Care training certificate could not be located for one (1) staff with a hire date of 12/9/22. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) child files did not have an acknowledgement form on file to state the prevention of shaken baby and abusive head trauma policy was received and explained. Refer to the children’s record worksheet. .0608(b)(1-6) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 10/7/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty percent (80%). Achieving Compliance – rule references are noted in the cited violations Item #858 The soft plastic wipes containers were moved above five feet by a teacher during the visit. This was corrected during the visit. Item #847 To achieve compliance, the name of the diaper cream must be added to the medication authorization form. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. We also discussed that the amount on the form needs to be audited on all forms to be sure there no forms that state “as needed” or “good amount.” Item #428 To achieve compliance, a current activity plan must be completed and posted. Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close. Item #114 To achieve compliance, there must be a signed and dated statement on file that states the parent received the NC Summary of the Child Care Law. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1203 To achieve compliance, the must be documentation on file to state that the parent of each child received the operational policies and the operational policies were discussed with each child’s parent. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1323 To achieve compliance, a record of immunizations must be on file for the child. We discussed if parents do not bring in immunizations at the time of enrollment, then someone will need to be responsible for following up with the parent to have the immunizations on file within thirty (30) days. Item #1908 To achieve compliance, a signed and dated statement must be on file for the two (2) children that their parents have received the policy and the policy has been explained. We discussed the policy and acknowledgement form would need to be provided in the paperwork packet provided to parents prior to a child’s enrollment date. Item #1034 To achieve compliance, the health questionnaire form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the health questionnaire form at least annually and when changes occur. Item #1035 To achieve compliance, the emergency medical information form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the emergency medical information form at least annually and when changes occur. Item #1045 To achieve compliance, the remaining orientation topics must be completed and documentation must be on file. Completed orientation was due for the staff on 9/22/25. We discussed a plan would need to be in place for other new staff that are working through their orientation period to allow for completion within six (6) weeks of employment. Item #1898 To achieve compliance, T. Lunsford must complete the Administration of Medication in Child Care training and have the certificate of completion on file. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. If you want to have the Environment Rating Scale (ERS) assessment completed, it is recommended that you visit www.ncrlap.org for supplemental materials for preparing for the ERS assessments. Additional notes to the Early Childhood Environment Rating Scale Third Edition can be obtained on this website. The North Carolina Rated License Assessment Project (NCRLAP) also offers webinar trainings for staff. Contact NCRLAP directly to schedule an outreach assessment that can be used for the structured self-study that occurs over three consecutive months - ncrlap@uncg.edu or toll Free (866)-362-7527. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: Another technical assistance visit is scheduled for 10/15/25 due review the rated license pathways. We discussed that job descriptions for any staff must contain minimum licensing requirements. If a staff member does not have a high school diploma or equivalent, then there are only two (2) positions that are options based on the definitions below. Both the lead teacher and teacher positions require a high school diploma or equivalent. 10A NCAC 09 .0102 DEFINITIONS The terms and phrases used in this Chapter are defined as follows: (50) "Substitute provider" means any person who temporarily assumes the duties of a staff person for a time period not to exceed two consecutive months and may or may not be monetarily compensated by the facility. Any substitute provider must be at least 18 years of age and literate. (52) Teachers aide" or "Aide" means a person who assists the lead teacher or the teacher in planning and implementing the daily program. A teacher's aide shall be at least 16 years old and less than 18 years old, shall be literate, and may count in staff/child ratio as long as there is also a credentialed staff person who is at least 21 years of age present in the room and available to respond to the needs of the teacher's aide and children in care. The following will be monitored at the next temporary time period visit. You stated the process has been started and there have been challenges that have prevented you from assigning staff in ABCMS. Criminal Background Check, Automated Background Check Management System No staff have been assigned to the child care facility in the ABCMS. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the rule requirements for activity plans. The word "free play" or "free choice" should not be used in an activity plan. The activity plan is intended to be a documented plan of what the teaching staff will provided for the children daily. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. A visit summary addendum was provided to you during the visit from Dawn McCrary, Child Care Consultant, for the visit conducted on 8/22/25. We discussed options for natural outdoor space. You may contact Natasha Bowden at natasha@buncombepfc.org for resources. You may also visit the Natural Learning Institute website https://naturalearning.org/. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS 110-91 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 9/23/2025 Number Present: 28 Completed Date: 9/23/2025 Age: From 0 To 4 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the second temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, was on-site and available to answer and ask questions. Representatives from the Children and Family Resource Center and Smart Start were on-site upon my arrival and the two (2) representatives left at approximately 9:43am. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. Based on the local building inspector’s interpretation of the building code for child care centers, the following spaces are approved as rooms with direct exits; spaces #1B, #3, and #4. The floor plan has also been updated to document the three (3) spaces designated as rooms with direct exits where children under 2.5 years of age can occupy the spaces. Spaces #1A and #2 are rooms without direct exits to the outdoors. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The following is still needed during the temporary time period: The original building inspection dated 8/19/25 must be provided by the next temporary time period visit. Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25). Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved building inspection was completed on 8/19/25 and a copy was collected during the visit. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and was verified as being completed on 8/18/25 during the visit. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The Clean Classrooms for Carolina Kids account will need to be transferred to the new ownership. The children were observed in free play, large group activities, routine care, outdoor play, and rest time. Some children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file must have lunch components supplemented by the facility. You stated snacks were provided by the facility for those children that do not have a nutrition opt out form on file. A menu must be prepared and posted for planned snacks. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Three (3) children files were monitored. Six (6) staff files were monitored. Reminder to keep the staff and training worksheet updated as changes occur and new staff begin employment. If a staff and training worksheet is not available, the child care consultant may take longer to review files and may have to make a return visit to monitor staff files. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The following violations of child care requirements were observed today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Documentation of receipt for the NC Summary of the Child Care Law could not be located for three (3) child files. Refer to the children’s record worksheet. GS 110-102 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four year old children, the activity plan was dated 9/15/25 through 9/19/25. GS 110-91(12); .0508(a) 847 Parent's medication authorization did not include required information. There was one (1) diaper cream in space #4, the classroom with one year old children, that did not include the name of diaper cream, Boudreaux’s Butt Paste. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom with infants and one year old children, there were soft plastic wipes containers stored unlocked and below five feet. .0604(q) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff with a hire date of 12/9/22 had a health questionnaire form dated 12/9/22 on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One( 1) staff with a hire date of 12/9/22 had an emergency medical information form dated 12/9/22 on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) staff with a hire date of 8/11/25 did not have documentation on file that verified the staff had completed sixteen (16) hours of on-site orientation within the first six (6) weeks of employment. .1101(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt and discussion of the operational policies could not be located for three (3) child files. Refer to the children’s record worksheet. 10A NCAC 09 .0514(b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One (1) child that began enrollment on 8/13/25 did not have a record of immunizations on file. Refer to the children’s record worksheet. 10A NCAC 09 .0302(d)(2) 1898 Staff did not complete the health and safety training within one year of employment. The Medication in Child Care training certificate could not be located for one (1) staff with a hire date of 12/9/22. .1102(a) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Two (2) child files did not have an acknowledgement form on file to state the prevention of shaken baby and abusive head trauma policy was received and explained. Refer to the children’s record worksheet. .0608(b)(1-6) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 10/7/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was eighty percent (80%). Achieving Compliance – rule references are noted in the cited violations Item #858 The soft plastic wipes containers were moved above five feet by a teacher during the visit. This was corrected during the visit. Item #847 To achieve compliance, the name of the diaper cream must be added to the medication authorization form. It is recommended that any medication brought into the child care facility would be reviewed by the administrator or next person in charge to allow for an audit of the form and medication prior to being placed in the classroom for use. We also discussed that the amount on the form needs to be audited on all forms to be sure there no forms that state “as needed” or “good amount.” Item #428 To achieve compliance, a current activity plan must be completed and posted. Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close. Item #114 To achieve compliance, there must be a signed and dated statement on file that states the parent received the NC Summary of the Child Care Law. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1203 To achieve compliance, the must be documentation on file to state that the parent of each child received the operational policies and the operational policies were discussed with each child’s parent. We discussed the acknowledgement form would need to be put in the initial paperwork provided to parents. Item #1323 To achieve compliance, a record of immunizations must be on file for the child. We discussed if parents do not bring in immunizations at the time of enrollment, then someone will need to be responsible for following up with the parent to have the immunizations on file within thirty (30) days. Item #1908 To achieve compliance, a signed and dated statement must be on file for the two (2) children that their parents have received the policy and the policy has been explained. We discussed the policy and acknowledgement form would need to be provided in the paperwork packet provided to parents prior to a child’s enrollment date. Item #1034 To achieve compliance, the health questionnaire form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the health questionnaire form at least annually and when changes occur. Item #1035 To achieve compliance, the emergency medical information form must be completed by the staff and was completed during the visit. This was corrected during the visit. We discussed that staff must complete and update the emergency medical information form at least annually and when changes occur. Item #1045 To achieve compliance, the remaining orientation topics must be completed and documentation must be on file. Completed orientation was due for the staff on 9/22/25. We discussed a plan would need to be in place for other new staff that are working through their orientation period to allow for completion within six (6) weeks of employment. Item #1898 To achieve compliance, T. Lunsford must complete the Administration of Medication in Child Care training and have the certificate of completion on file. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. If you want to have the Environment Rating Scale (ERS) assessment completed, it is recommended that you visit www.ncrlap.org for supplemental materials for preparing for the ERS assessments. Additional notes to the Early Childhood Environment Rating Scale Third Edition can be obtained on this website. The North Carolina Rated License Assessment Project (NCRLAP) also offers webinar trainings for staff. Contact NCRLAP directly to schedule an outreach assessment that can be used for the structured self-study that occurs over three consecutive months - ncrlap@uncg.edu or toll Free (866)-362-7527. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: Another technical assistance visit is scheduled for 10/15/25 due review the rated license pathways. We discussed that job descriptions for any staff must contain minimum licensing requirements. If a staff member does not have a high school diploma or equivalent, then there are only two (2) positions that are options based on the definitions below. Both the lead teacher and teacher positions require a high school diploma or equivalent. 10A NCAC 09 .0102 DEFINITIONS The terms and phrases used in this Chapter are defined as follows: (50) "Substitute provider" means any person who temporarily assumes the duties of a staff person for a time period not to exceed two consecutive months and may or may not be monetarily compensated by the facility. Any substitute provider must be at least 18 years of age and literate. (52) Teachers aide" or "Aide" means a person who assists the lead teacher or the teacher in planning and implementing the daily program. A teacher's aide shall be at least 16 years old and less than 18 years old, shall be literate, and may count in staff/child ratio as long as there is also a credentialed staff person who is at least 21 years of age present in the room and available to respond to the needs of the teacher's aide and children in care. The following will be monitored at the next temporary time period visit. You stated the process has been started and there have been challenges that have prevented you from assigning staff in ABCMS. Criminal Background Check, Automated Background Check Management System No staff have been assigned to the child care facility in the ABCMS. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. We discussed the rule requirements for activity plans. The word "free play" or "free choice" should not be used in an activity plan. The activity plan is intended to be a documented plan of what the teaching staff will provided for the children daily. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. A visit summary addendum was provided to you during the visit from Dawn McCrary, Child Care Consultant, for the visit conducted on 8/22/25. We discussed options for natural outdoor space. You may contact Natasha Bowden at natasha@buncombepfc.org for resources. You may also visit the Natural Learning Institute website https://naturalearning.org/. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0514 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0825-058L Visit Date: 8/14/2025 Number Present: 24 Completed Date: 8/14/2025 Age: From 0 To 4 Total Minutes: 310 Time In: 08:20 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 8/5/25 and sent to me on 8/5/25. Children were observed during morning drop-off, free play, routine care, and lunch. One (1) staff file was reviewed, one (1) child file was reviewed, and program records were reviewed. We discussed the violations cited during the temporary time period visit on 7/31/25. You walked with me indoors and outdoors to show me how the violations were corrected and also emailed a letter of compliance. There is one (1) violation for a TB test result that is not in compliance. You stated there is an appointment for tomorrow to have the TB test completed and read. You would like to request an extension for compliance for item #1033. We discussed you could email the request to me with specifics on what has been done to achieve compliance so far and the date you would like for an extension based on the appointment. An extension is not guaranteed to be approved. There is a concern regarding staff/child ratio during morning drop-offs. Based on interviews with staff, there were some staff that stated there may be times the classrooms are out of staff/child ratio, but could not identify a day/time. Other teachers stated there were no times they could think of that they were out of staff/child ratio. The sign-in and sign-out sheet for children was reviewed for the week of 8/11/25, as well as the staff clock-in and clock-out sheets for staff. Staff/child ratio was maintained based on the arrival times of children and staff during the week of 8/11/25. You stated that staff have a staggered entry time in the mornings based on the needs of the children during drop-off times. Based on observations during the visit, the staff/child ratios during the initial walkthrough starting at 8:21am were as follows (also see Center Space, Capacity, Staff/Child Ratio Worksheet): Space #4 – a teacher was cleaning in the room with no children in the classroom Space #2 – not in use during the initial walkthrough Space #1B – there was one (1) staff ten (10) children one through two years of age between approximately 8:21am-8:23am. A second staff came in the classroom at approximately 8:23am. Space #1A – there was one (1) staff with ten (10) children three through four years of age. Space #3 – there was one (1) staff with four (4) children ages infant through one year of age. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is substantiated. There is a concern regarding space capacity of the classrooms. There were no staff that identified any classroom had exceeded their capacity. Based on observations during the visit, each classroom was within capacity. Based on observations during the visit, the allegation regarding space capacity is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. When entering space #3, the classroom with infant and one year old children, at approximately 10:05am there was one (1) infant asleep in a crib that was swaddled. 10A NCAC 09 .0606(a) 1756 Enhanced staff/child ratios and group sizes were not met. One (1) staff left the classroom of one and two year old children in space #1B for approximately two (2) minutes to walk outside and get her cell phone. The one (1) staff left caring for children in space #1B had ten (10) one and two year old children in her care from approximately 8:21am until approximately 8:23am. 10A NCAC 09 .2818 All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/28/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action that could result in a denial of a license. The compliance history prior to the visit today was seventy-four percent (74%). Achieving Compliance – rule references are noted in the cited violations *Item #1756 Staff/child ratios must be maintained at all times. Staff stated that this morning was outside of the normal routine since there was a child that had a leaking diaper that got on the floor and one year old children had to be moved to the classroom with two year old children. We discussed that another teacher could be asked to step into the classroom to cover for staff/child ratio during a personal task since an additional staff was on-site and cleaning classroom #4. Staff/child ratios were maintained at 8:23am and throughout the rest of the visit. A complaint follow-up visit will be conducted due to the substantiation and violation cited of staff/child ratios. Resource from Caring for Our Children - https://nrckids.org/CFOC/Database/1.1.1.2 In addition, the children’s physical safety and sanitation routines require a staff that is not fragmented by excessive demands. Child:staff ratios in child care settings should be sufficiently low to keep staff stress below levels that might result in anger with children. Caring for too many young children, in particular, increases the possibility of stress to the caregiver/teacher, and may result in loss of the caregiver’s/teacher’s self-control (11). *Item #871 After reviewing the safe sleep policy and discussing with the teacher that no infants can be swaddled, the teacher removed the swaddle sleep sack from the infant. Because this is the second violation regarding the safe sleep policy, a plan of how staff will follow the safe sleep policy must be provided for review. We discussed the safe sleep policy will need to be reviewed with all staff that work in the classroom with infants. It is recommended to not have swaddle sleep sacks on-site. If swaddle sleep sacks are not on-site, they cannot be used. Resource from Caring for Our Children: http://nrckids.org/CFOC/Database/3.1.4.1 ...products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. Monitors and devices: Do not use monitors and positioning devices without written permission from a health care provider. Keep the written permission on file. Swaddling: Do not swaddle. Do not put weighted sleep sacks or weighted blankets or clothing on an infant at any time. (See Standard 3.1.4.2 for more information on swaddling.)Temperature: When placing infants in their crib for sleep, check the temperature in the room. Check the infants to make sure they are... 3.1.4.2: Swaddling Swaddling, or wrapping a thin blanket securely around an infant for sleep or comfort, can put infants at risk for injury and death and should not be used in early care and education programs. Programs should use other safe ways to soothe infants. (i.e., pacifiers; calming sounds or music; rocking). Consultation is provided as follows: It is recommended to review the child care rule below with staff. 10A NCAC 09 .2809 ENHANCED SPACE REQUIREMENTS (a)There shall be at least 30 square feet inside space per child per the total licensed capacity and 100 square feet outside space for each child using the outdoor learning environment at any one time. We discussed what is needed for Mr. Vasquez to meet staff requirements and count in staff/child ratio; review and acknowledgement of the prevention of shaken baby syndrome and abusive head trauma policy, review and acknowledgement of the operational and personnel policies, and a signed and dated job description. 10A NCAC 09 .0608 PREVENTION OF SHAKEN BABY SYNDROME AND ABUSIVE HEAD TRAUMA (d) Within 30 days of adopting the policy, the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. The acknowledgement of this review shall contain: (1) the individual's name; (2) the date the center's policy was given and explained to the individual; (3) the individual's signature; and (4) the date the individual signed the acknowledgment. The child care center shall retain the acknowledgement in the staff member's file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (g) All personnel files of employees hired after April 1, 1999, shall also include a signed and dated statement verifying that the employee received a copy of his or her job description and has reviewed the personnel and operational policies. Based on your request prior to today's visit, a technical assistance visit is scheduled for 9/8/25. In August, the Division will provide a rule roll out module in the DCDEE e-learning Moodle platform and host webinars on the following dates and times to better understand the .3200 section of the new child care rules, pathways to the stars: • August 18th at 1:00pm • August 20th at 6:30pm If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0606 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0825-058L Visit Date: 8/14/2025 Number Present: 24 Completed Date: 8/14/2025 Age: From 0 To 4 Total Minutes: 310 Time In: 08:20 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 8/5/25 and sent to me on 8/5/25. Children were observed during morning drop-off, free play, routine care, and lunch. One (1) staff file was reviewed, one (1) child file was reviewed, and program records were reviewed. We discussed the violations cited during the temporary time period visit on 7/31/25. You walked with me indoors and outdoors to show me how the violations were corrected and also emailed a letter of compliance. There is one (1) violation for a TB test result that is not in compliance. You stated there is an appointment for tomorrow to have the TB test completed and read. You would like to request an extension for compliance for item #1033. We discussed you could email the request to me with specifics on what has been done to achieve compliance so far and the date you would like for an extension based on the appointment. An extension is not guaranteed to be approved. There is a concern regarding staff/child ratio during morning drop-offs. Based on interviews with staff, there were some staff that stated there may be times the classrooms are out of staff/child ratio, but could not identify a day/time. Other teachers stated there were no times they could think of that they were out of staff/child ratio. The sign-in and sign-out sheet for children was reviewed for the week of 8/11/25, as well as the staff clock-in and clock-out sheets for staff. Staff/child ratio was maintained based on the arrival times of children and staff during the week of 8/11/25. You stated that staff have a staggered entry time in the mornings based on the needs of the children during drop-off times. Based on observations during the visit, the staff/child ratios during the initial walkthrough starting at 8:21am were as follows (also see Center Space, Capacity, Staff/Child Ratio Worksheet): Space #4 – a teacher was cleaning in the room with no children in the classroom Space #2 – not in use during the initial walkthrough Space #1B – there was one (1) staff ten (10) children one through two years of age between approximately 8:21am-8:23am. A second staff came in the classroom at approximately 8:23am. Space #1A – there was one (1) staff with ten (10) children three through four years of age. Space #3 – there was one (1) staff with four (4) children ages infant through one year of age. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is substantiated. There is a concern regarding space capacity of the classrooms. There were no staff that identified any classroom had exceeded their capacity. Based on observations during the visit, each classroom was within capacity. Based on observations during the visit, the allegation regarding space capacity is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. When entering space #3, the classroom with infant and one year old children, at approximately 10:05am there was one (1) infant asleep in a crib that was swaddled. 10A NCAC 09 .0606(a) 1756 Enhanced staff/child ratios and group sizes were not met. One (1) staff left the classroom of one and two year old children in space #1B for approximately two (2) minutes to walk outside and get her cell phone. The one (1) staff left caring for children in space #1B had ten (10) one and two year old children in her care from approximately 8:21am until approximately 8:23am. 10A NCAC 09 .2818 All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/28/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action that could result in a denial of a license. The compliance history prior to the visit today was seventy-four percent (74%). Achieving Compliance – rule references are noted in the cited violations *Item #1756 Staff/child ratios must be maintained at all times. Staff stated that this morning was outside of the normal routine since there was a child that had a leaking diaper that got on the floor and one year old children had to be moved to the classroom with two year old children. We discussed that another teacher could be asked to step into the classroom to cover for staff/child ratio during a personal task since an additional staff was on-site and cleaning classroom #4. Staff/child ratios were maintained at 8:23am and throughout the rest of the visit. A complaint follow-up visit will be conducted due to the substantiation and violation cited of staff/child ratios. Resource from Caring for Our Children - https://nrckids.org/CFOC/Database/1.1.1.2 In addition, the children’s physical safety and sanitation routines require a staff that is not fragmented by excessive demands. Child:staff ratios in child care settings should be sufficiently low to keep staff stress below levels that might result in anger with children. Caring for too many young children, in particular, increases the possibility of stress to the caregiver/teacher, and may result in loss of the caregiver’s/teacher’s self-control (11). *Item #871 After reviewing the safe sleep policy and discussing with the teacher that no infants can be swaddled, the teacher removed the swaddle sleep sack from the infant. Because this is the second violation regarding the safe sleep policy, a plan of how staff will follow the safe sleep policy must be provided for review. We discussed the safe sleep policy will need to be reviewed with all staff that work in the classroom with infants. It is recommended to not have swaddle sleep sacks on-site. If swaddle sleep sacks are not on-site, they cannot be used. Resource from Caring for Our Children: http://nrckids.org/CFOC/Database/3.1.4.1 ...products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. Monitors and devices: Do not use monitors and positioning devices without written permission from a health care provider. Keep the written permission on file. Swaddling: Do not swaddle. Do not put weighted sleep sacks or weighted blankets or clothing on an infant at any time. (See Standard 3.1.4.2 for more information on swaddling.)Temperature: When placing infants in their crib for sleep, check the temperature in the room. Check the infants to make sure they are... 3.1.4.2: Swaddling Swaddling, or wrapping a thin blanket securely around an infant for sleep or comfort, can put infants at risk for injury and death and should not be used in early care and education programs. Programs should use other safe ways to soothe infants. (i.e., pacifiers; calming sounds or music; rocking). Consultation is provided as follows: It is recommended to review the child care rule below with staff. 10A NCAC 09 .2809 ENHANCED SPACE REQUIREMENTS (a)There shall be at least 30 square feet inside space per child per the total licensed capacity and 100 square feet outside space for each child using the outdoor learning environment at any one time. We discussed what is needed for Mr. Vasquez to meet staff requirements and count in staff/child ratio; review and acknowledgement of the prevention of shaken baby syndrome and abusive head trauma policy, review and acknowledgement of the operational and personnel policies, and a signed and dated job description. 10A NCAC 09 .0608 PREVENTION OF SHAKEN BABY SYNDROME AND ABUSIVE HEAD TRAUMA (d) Within 30 days of adopting the policy, the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. The acknowledgement of this review shall contain: (1) the individual's name; (2) the date the center's policy was given and explained to the individual; (3) the individual's signature; and (4) the date the individual signed the acknowledgment. The child care center shall retain the acknowledgement in the staff member's file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (g) All personnel files of employees hired after April 1, 1999, shall also include a signed and dated statement verifying that the employee received a copy of his or her job description and has reviewed the personnel and operational policies. Based on your request prior to today's visit, a technical assistance visit is scheduled for 9/8/25. In August, the Division will provide a rule roll out module in the DCDEE e-learning Moodle platform and host webinars on the following dates and times to better understand the .3200 section of the new child care rules, pathways to the stars: • August 18th at 1:00pm • August 20th at 6:30pm If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0608 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0825-058L Visit Date: 8/14/2025 Number Present: 24 Completed Date: 8/14/2025 Age: From 0 To 4 Total Minutes: 310 Time In: 08:20 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 8/5/25 and sent to me on 8/5/25. Children were observed during morning drop-off, free play, routine care, and lunch. One (1) staff file was reviewed, one (1) child file was reviewed, and program records were reviewed. We discussed the violations cited during the temporary time period visit on 7/31/25. You walked with me indoors and outdoors to show me how the violations were corrected and also emailed a letter of compliance. There is one (1) violation for a TB test result that is not in compliance. You stated there is an appointment for tomorrow to have the TB test completed and read. You would like to request an extension for compliance for item #1033. We discussed you could email the request to me with specifics on what has been done to achieve compliance so far and the date you would like for an extension based on the appointment. An extension is not guaranteed to be approved. There is a concern regarding staff/child ratio during morning drop-offs. Based on interviews with staff, there were some staff that stated there may be times the classrooms are out of staff/child ratio, but could not identify a day/time. Other teachers stated there were no times they could think of that they were out of staff/child ratio. The sign-in and sign-out sheet for children was reviewed for the week of 8/11/25, as well as the staff clock-in and clock-out sheets for staff. Staff/child ratio was maintained based on the arrival times of children and staff during the week of 8/11/25. You stated that staff have a staggered entry time in the mornings based on the needs of the children during drop-off times. Based on observations during the visit, the staff/child ratios during the initial walkthrough starting at 8:21am were as follows (also see Center Space, Capacity, Staff/Child Ratio Worksheet): Space #4 – a teacher was cleaning in the room with no children in the classroom Space #2 – not in use during the initial walkthrough Space #1B – there was one (1) staff ten (10) children one through two years of age between approximately 8:21am-8:23am. A second staff came in the classroom at approximately 8:23am. Space #1A – there was one (1) staff with ten (10) children three through four years of age. Space #3 – there was one (1) staff with four (4) children ages infant through one year of age. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is substantiated. There is a concern regarding space capacity of the classrooms. There were no staff that identified any classroom had exceeded their capacity. Based on observations during the visit, each classroom was within capacity. Based on observations during the visit, the allegation regarding space capacity is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. When entering space #3, the classroom with infant and one year old children, at approximately 10:05am there was one (1) infant asleep in a crib that was swaddled. 10A NCAC 09 .0606(a) 1756 Enhanced staff/child ratios and group sizes were not met. One (1) staff left the classroom of one and two year old children in space #1B for approximately two (2) minutes to walk outside and get her cell phone. The one (1) staff left caring for children in space #1B had ten (10) one and two year old children in her care from approximately 8:21am until approximately 8:23am. 10A NCAC 09 .2818 All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/28/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action that could result in a denial of a license. The compliance history prior to the visit today was seventy-four percent (74%). Achieving Compliance – rule references are noted in the cited violations *Item #1756 Staff/child ratios must be maintained at all times. Staff stated that this morning was outside of the normal routine since there was a child that had a leaking diaper that got on the floor and one year old children had to be moved to the classroom with two year old children. We discussed that another teacher could be asked to step into the classroom to cover for staff/child ratio during a personal task since an additional staff was on-site and cleaning classroom #4. Staff/child ratios were maintained at 8:23am and throughout the rest of the visit. A complaint follow-up visit will be conducted due to the substantiation and violation cited of staff/child ratios. Resource from Caring for Our Children - https://nrckids.org/CFOC/Database/1.1.1.2 In addition, the children’s physical safety and sanitation routines require a staff that is not fragmented by excessive demands. Child:staff ratios in child care settings should be sufficiently low to keep staff stress below levels that might result in anger with children. Caring for too many young children, in particular, increases the possibility of stress to the caregiver/teacher, and may result in loss of the caregiver’s/teacher’s self-control (11). *Item #871 After reviewing the safe sleep policy and discussing with the teacher that no infants can be swaddled, the teacher removed the swaddle sleep sack from the infant. Because this is the second violation regarding the safe sleep policy, a plan of how staff will follow the safe sleep policy must be provided for review. We discussed the safe sleep policy will need to be reviewed with all staff that work in the classroom with infants. It is recommended to not have swaddle sleep sacks on-site. If swaddle sleep sacks are not on-site, they cannot be used. Resource from Caring for Our Children: http://nrckids.org/CFOC/Database/3.1.4.1 ...products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. Monitors and devices: Do not use monitors and positioning devices without written permission from a health care provider. Keep the written permission on file. Swaddling: Do not swaddle. Do not put weighted sleep sacks or weighted blankets or clothing on an infant at any time. (See Standard 3.1.4.2 for more information on swaddling.)Temperature: When placing infants in their crib for sleep, check the temperature in the room. Check the infants to make sure they are... 3.1.4.2: Swaddling Swaddling, or wrapping a thin blanket securely around an infant for sleep or comfort, can put infants at risk for injury and death and should not be used in early care and education programs. Programs should use other safe ways to soothe infants. (i.e., pacifiers; calming sounds or music; rocking). Consultation is provided as follows: It is recommended to review the child care rule below with staff. 10A NCAC 09 .2809 ENHANCED SPACE REQUIREMENTS (a)There shall be at least 30 square feet inside space per child per the total licensed capacity and 100 square feet outside space for each child using the outdoor learning environment at any one time. We discussed what is needed for Mr. Vasquez to meet staff requirements and count in staff/child ratio; review and acknowledgement of the prevention of shaken baby syndrome and abusive head trauma policy, review and acknowledgement of the operational and personnel policies, and a signed and dated job description. 10A NCAC 09 .0608 PREVENTION OF SHAKEN BABY SYNDROME AND ABUSIVE HEAD TRAUMA (d) Within 30 days of adopting the policy, the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. The acknowledgement of this review shall contain: (1) the individual's name; (2) the date the center's policy was given and explained to the individual; (3) the individual's signature; and (4) the date the individual signed the acknowledgment. The child care center shall retain the acknowledgement in the staff member's file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (g) All personnel files of employees hired after April 1, 1999, shall also include a signed and dated statement verifying that the employee received a copy of his or her job description and has reviewed the personnel and operational policies. Based on your request prior to today's visit, a technical assistance visit is scheduled for 9/8/25. In August, the Division will provide a rule roll out module in the DCDEE e-learning Moodle platform and host webinars on the following dates and times to better understand the .3200 section of the new child care rules, pathways to the stars: • August 18th at 1:00pm • August 20th at 6:30pm If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2809 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0825-058L Visit Date: 8/14/2025 Number Present: 24 Completed Date: 8/14/2025 Age: From 0 To 4 Total Minutes: 310 Time In: 08:20 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 8/5/25 and sent to me on 8/5/25. Children were observed during morning drop-off, free play, routine care, and lunch. One (1) staff file was reviewed, one (1) child file was reviewed, and program records were reviewed. We discussed the violations cited during the temporary time period visit on 7/31/25. You walked with me indoors and outdoors to show me how the violations were corrected and also emailed a letter of compliance. There is one (1) violation for a TB test result that is not in compliance. You stated there is an appointment for tomorrow to have the TB test completed and read. You would like to request an extension for compliance for item #1033. We discussed you could email the request to me with specifics on what has been done to achieve compliance so far and the date you would like for an extension based on the appointment. An extension is not guaranteed to be approved. There is a concern regarding staff/child ratio during morning drop-offs. Based on interviews with staff, there were some staff that stated there may be times the classrooms are out of staff/child ratio, but could not identify a day/time. Other teachers stated there were no times they could think of that they were out of staff/child ratio. The sign-in and sign-out sheet for children was reviewed for the week of 8/11/25, as well as the staff clock-in and clock-out sheets for staff. Staff/child ratio was maintained based on the arrival times of children and staff during the week of 8/11/25. You stated that staff have a staggered entry time in the mornings based on the needs of the children during drop-off times. Based on observations during the visit, the staff/child ratios during the initial walkthrough starting at 8:21am were as follows (also see Center Space, Capacity, Staff/Child Ratio Worksheet): Space #4 – a teacher was cleaning in the room with no children in the classroom Space #2 – not in use during the initial walkthrough Space #1B – there was one (1) staff ten (10) children one through two years of age between approximately 8:21am-8:23am. A second staff came in the classroom at approximately 8:23am. Space #1A – there was one (1) staff with ten (10) children three through four years of age. Space #3 – there was one (1) staff with four (4) children ages infant through one year of age. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is substantiated. There is a concern regarding space capacity of the classrooms. There were no staff that identified any classroom had exceeded their capacity. Based on observations during the visit, each classroom was within capacity. Based on observations during the visit, the allegation regarding space capacity is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. When entering space #3, the classroom with infant and one year old children, at approximately 10:05am there was one (1) infant asleep in a crib that was swaddled. 10A NCAC 09 .0606(a) 1756 Enhanced staff/child ratios and group sizes were not met. One (1) staff left the classroom of one and two year old children in space #1B for approximately two (2) minutes to walk outside and get her cell phone. The one (1) staff left caring for children in space #1B had ten (10) one and two year old children in her care from approximately 8:21am until approximately 8:23am. 10A NCAC 09 .2818 All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/28/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action that could result in a denial of a license. The compliance history prior to the visit today was seventy-four percent (74%). Achieving Compliance – rule references are noted in the cited violations *Item #1756 Staff/child ratios must be maintained at all times. Staff stated that this morning was outside of the normal routine since there was a child that had a leaking diaper that got on the floor and one year old children had to be moved to the classroom with two year old children. We discussed that another teacher could be asked to step into the classroom to cover for staff/child ratio during a personal task since an additional staff was on-site and cleaning classroom #4. Staff/child ratios were maintained at 8:23am and throughout the rest of the visit. A complaint follow-up visit will be conducted due to the substantiation and violation cited of staff/child ratios. Resource from Caring for Our Children - https://nrckids.org/CFOC/Database/1.1.1.2 In addition, the children’s physical safety and sanitation routines require a staff that is not fragmented by excessive demands. Child:staff ratios in child care settings should be sufficiently low to keep staff stress below levels that might result in anger with children. Caring for too many young children, in particular, increases the possibility of stress to the caregiver/teacher, and may result in loss of the caregiver’s/teacher’s self-control (11). *Item #871 After reviewing the safe sleep policy and discussing with the teacher that no infants can be swaddled, the teacher removed the swaddle sleep sack from the infant. Because this is the second violation regarding the safe sleep policy, a plan of how staff will follow the safe sleep policy must be provided for review. We discussed the safe sleep policy will need to be reviewed with all staff that work in the classroom with infants. It is recommended to not have swaddle sleep sacks on-site. If swaddle sleep sacks are not on-site, they cannot be used. Resource from Caring for Our Children: http://nrckids.org/CFOC/Database/3.1.4.1 ...products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. Monitors and devices: Do not use monitors and positioning devices without written permission from a health care provider. Keep the written permission on file. Swaddling: Do not swaddle. Do not put weighted sleep sacks or weighted blankets or clothing on an infant at any time. (See Standard 3.1.4.2 for more information on swaddling.)Temperature: When placing infants in their crib for sleep, check the temperature in the room. Check the infants to make sure they are... 3.1.4.2: Swaddling Swaddling, or wrapping a thin blanket securely around an infant for sleep or comfort, can put infants at risk for injury and death and should not be used in early care and education programs. Programs should use other safe ways to soothe infants. (i.e., pacifiers; calming sounds or music; rocking). Consultation is provided as follows: It is recommended to review the child care rule below with staff. 10A NCAC 09 .2809 ENHANCED SPACE REQUIREMENTS (a)There shall be at least 30 square feet inside space per child per the total licensed capacity and 100 square feet outside space for each child using the outdoor learning environment at any one time. We discussed what is needed for Mr. Vasquez to meet staff requirements and count in staff/child ratio; review and acknowledgement of the prevention of shaken baby syndrome and abusive head trauma policy, review and acknowledgement of the operational and personnel policies, and a signed and dated job description. 10A NCAC 09 .0608 PREVENTION OF SHAKEN BABY SYNDROME AND ABUSIVE HEAD TRAUMA (d) Within 30 days of adopting the policy, the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. The acknowledgement of this review shall contain: (1) the individual's name; (2) the date the center's policy was given and explained to the individual; (3) the individual's signature; and (4) the date the individual signed the acknowledgment. The child care center shall retain the acknowledgement in the staff member's file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (g) All personnel files of employees hired after April 1, 1999, shall also include a signed and dated statement verifying that the employee received a copy of his or her job description and has reviewed the personnel and operational policies. Based on your request prior to today's visit, a technical assistance visit is scheduled for 9/8/25. In August, the Division will provide a rule roll out module in the DCDEE e-learning Moodle platform and host webinars on the following dates and times to better understand the .3200 section of the new child care rules, pathways to the stars: • August 18th at 1:00pm • August 20th at 6:30pm If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2818 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0825-058L Visit Date: 8/14/2025 Number Present: 24 Completed Date: 8/14/2025 Age: From 0 To 4 Total Minutes: 310 Time In: 08:20 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 8/5/25 and sent to me on 8/5/25. Children were observed during morning drop-off, free play, routine care, and lunch. One (1) staff file was reviewed, one (1) child file was reviewed, and program records were reviewed. We discussed the violations cited during the temporary time period visit on 7/31/25. You walked with me indoors and outdoors to show me how the violations were corrected and also emailed a letter of compliance. There is one (1) violation for a TB test result that is not in compliance. You stated there is an appointment for tomorrow to have the TB test completed and read. You would like to request an extension for compliance for item #1033. We discussed you could email the request to me with specifics on what has been done to achieve compliance so far and the date you would like for an extension based on the appointment. An extension is not guaranteed to be approved. There is a concern regarding staff/child ratio during morning drop-offs. Based on interviews with staff, there were some staff that stated there may be times the classrooms are out of staff/child ratio, but could not identify a day/time. Other teachers stated there were no times they could think of that they were out of staff/child ratio. The sign-in and sign-out sheet for children was reviewed for the week of 8/11/25, as well as the staff clock-in and clock-out sheets for staff. Staff/child ratio was maintained based on the arrival times of children and staff during the week of 8/11/25. You stated that staff have a staggered entry time in the mornings based on the needs of the children during drop-off times. Based on observations during the visit, the staff/child ratios during the initial walkthrough starting at 8:21am were as follows (also see Center Space, Capacity, Staff/Child Ratio Worksheet): Space #4 – a teacher was cleaning in the room with no children in the classroom Space #2 – not in use during the initial walkthrough Space #1B – there was one (1) staff ten (10) children one through two years of age between approximately 8:21am-8:23am. A second staff came in the classroom at approximately 8:23am. Space #1A – there was one (1) staff with ten (10) children three through four years of age. Space #3 – there was one (1) staff with four (4) children ages infant through one year of age. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is substantiated. There is a concern regarding space capacity of the classrooms. There were no staff that identified any classroom had exceeded their capacity. Based on observations during the visit, each classroom was within capacity. Based on observations during the visit, the allegation regarding space capacity is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. When entering space #3, the classroom with infant and one year old children, at approximately 10:05am there was one (1) infant asleep in a crib that was swaddled. 10A NCAC 09 .0606(a) 1756 Enhanced staff/child ratios and group sizes were not met. One (1) staff left the classroom of one and two year old children in space #1B for approximately two (2) minutes to walk outside and get her cell phone. The one (1) staff left caring for children in space #1B had ten (10) one and two year old children in her care from approximately 8:21am until approximately 8:23am. 10A NCAC 09 .2818 All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/28/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action that could result in a denial of a license. The compliance history prior to the visit today was seventy-four percent (74%). Achieving Compliance – rule references are noted in the cited violations *Item #1756 Staff/child ratios must be maintained at all times. Staff stated that this morning was outside of the normal routine since there was a child that had a leaking diaper that got on the floor and one year old children had to be moved to the classroom with two year old children. We discussed that another teacher could be asked to step into the classroom to cover for staff/child ratio during a personal task since an additional staff was on-site and cleaning classroom #4. Staff/child ratios were maintained at 8:23am and throughout the rest of the visit. A complaint follow-up visit will be conducted due to the substantiation and violation cited of staff/child ratios. Resource from Caring for Our Children - https://nrckids.org/CFOC/Database/1.1.1.2 In addition, the children’s physical safety and sanitation routines require a staff that is not fragmented by excessive demands. Child:staff ratios in child care settings should be sufficiently low to keep staff stress below levels that might result in anger with children. Caring for too many young children, in particular, increases the possibility of stress to the caregiver/teacher, and may result in loss of the caregiver’s/teacher’s self-control (11). *Item #871 After reviewing the safe sleep policy and discussing with the teacher that no infants can be swaddled, the teacher removed the swaddle sleep sack from the infant. Because this is the second violation regarding the safe sleep policy, a plan of how staff will follow the safe sleep policy must be provided for review. We discussed the safe sleep policy will need to be reviewed with all staff that work in the classroom with infants. It is recommended to not have swaddle sleep sacks on-site. If swaddle sleep sacks are not on-site, they cannot be used. Resource from Caring for Our Children: http://nrckids.org/CFOC/Database/3.1.4.1 ...products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. Monitors and devices: Do not use monitors and positioning devices without written permission from a health care provider. Keep the written permission on file. Swaddling: Do not swaddle. Do not put weighted sleep sacks or weighted blankets or clothing on an infant at any time. (See Standard 3.1.4.2 for more information on swaddling.)Temperature: When placing infants in their crib for sleep, check the temperature in the room. Check the infants to make sure they are... 3.1.4.2: Swaddling Swaddling, or wrapping a thin blanket securely around an infant for sleep or comfort, can put infants at risk for injury and death and should not be used in early care and education programs. Programs should use other safe ways to soothe infants. (i.e., pacifiers; calming sounds or music; rocking). Consultation is provided as follows: It is recommended to review the child care rule below with staff. 10A NCAC 09 .2809 ENHANCED SPACE REQUIREMENTS (a)There shall be at least 30 square feet inside space per child per the total licensed capacity and 100 square feet outside space for each child using the outdoor learning environment at any one time. We discussed what is needed for Mr. Vasquez to meet staff requirements and count in staff/child ratio; review and acknowledgement of the prevention of shaken baby syndrome and abusive head trauma policy, review and acknowledgement of the operational and personnel policies, and a signed and dated job description. 10A NCAC 09 .0608 PREVENTION OF SHAKEN BABY SYNDROME AND ABUSIVE HEAD TRAUMA (d) Within 30 days of adopting the policy, the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. The acknowledgement of this review shall contain: (1) the individual's name; (2) the date the center's policy was given and explained to the individual; (3) the individual's signature; and (4) the date the individual signed the acknowledgment. The child care center shall retain the acknowledgement in the staff member's file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (g) All personnel files of employees hired after April 1, 1999, shall also include a signed and dated statement verifying that the employee received a copy of his or her job description and has reviewed the personnel and operational policies. Based on your request prior to today's visit, a technical assistance visit is scheduled for 9/8/25. In August, the Division will provide a rule roll out module in the DCDEE e-learning Moodle platform and host webinars on the following dates and times to better understand the .3200 section of the new child care rules, pathways to the stars: • August 18th at 1:00pm • August 20th at 6:30pm If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-90 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0825-058L Visit Date: 8/14/2025 Number Present: 24 Completed Date: 8/14/2025 Age: From 0 To 4 Total Minutes: 310 Time In: 08:20 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 8/5/25 and sent to me on 8/5/25. Children were observed during morning drop-off, free play, routine care, and lunch. One (1) staff file was reviewed, one (1) child file was reviewed, and program records were reviewed. We discussed the violations cited during the temporary time period visit on 7/31/25. You walked with me indoors and outdoors to show me how the violations were corrected and also emailed a letter of compliance. There is one (1) violation for a TB test result that is not in compliance. You stated there is an appointment for tomorrow to have the TB test completed and read. You would like to request an extension for compliance for item #1033. We discussed you could email the request to me with specifics on what has been done to achieve compliance so far and the date you would like for an extension based on the appointment. An extension is not guaranteed to be approved. There is a concern regarding staff/child ratio during morning drop-offs. Based on interviews with staff, there were some staff that stated there may be times the classrooms are out of staff/child ratio, but could not identify a day/time. Other teachers stated there were no times they could think of that they were out of staff/child ratio. The sign-in and sign-out sheet for children was reviewed for the week of 8/11/25, as well as the staff clock-in and clock-out sheets for staff. Staff/child ratio was maintained based on the arrival times of children and staff during the week of 8/11/25. You stated that staff have a staggered entry time in the mornings based on the needs of the children during drop-off times. Based on observations during the visit, the staff/child ratios during the initial walkthrough starting at 8:21am were as follows (also see Center Space, Capacity, Staff/Child Ratio Worksheet): Space #4 – a teacher was cleaning in the room with no children in the classroom Space #2 – not in use during the initial walkthrough Space #1B – there was one (1) staff ten (10) children one through two years of age between approximately 8:21am-8:23am. A second staff came in the classroom at approximately 8:23am. Space #1A – there was one (1) staff with ten (10) children three through four years of age. Space #3 – there was one (1) staff with four (4) children ages infant through one year of age. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is substantiated. There is a concern regarding space capacity of the classrooms. There were no staff that identified any classroom had exceeded their capacity. Based on observations during the visit, each classroom was within capacity. Based on observations during the visit, the allegation regarding space capacity is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. When entering space #3, the classroom with infant and one year old children, at approximately 10:05am there was one (1) infant asleep in a crib that was swaddled. 10A NCAC 09 .0606(a) 1756 Enhanced staff/child ratios and group sizes were not met. One (1) staff left the classroom of one and two year old children in space #1B for approximately two (2) minutes to walk outside and get her cell phone. The one (1) staff left caring for children in space #1B had ten (10) one and two year old children in her care from approximately 8:21am until approximately 8:23am. 10A NCAC 09 .2818 All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/28/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action that could result in a denial of a license. The compliance history prior to the visit today was seventy-four percent (74%). Achieving Compliance – rule references are noted in the cited violations *Item #1756 Staff/child ratios must be maintained at all times. Staff stated that this morning was outside of the normal routine since there was a child that had a leaking diaper that got on the floor and one year old children had to be moved to the classroom with two year old children. We discussed that another teacher could be asked to step into the classroom to cover for staff/child ratio during a personal task since an additional staff was on-site and cleaning classroom #4. Staff/child ratios were maintained at 8:23am and throughout the rest of the visit. A complaint follow-up visit will be conducted due to the substantiation and violation cited of staff/child ratios. Resource from Caring for Our Children - https://nrckids.org/CFOC/Database/1.1.1.2 In addition, the children’s physical safety and sanitation routines require a staff that is not fragmented by excessive demands. Child:staff ratios in child care settings should be sufficiently low to keep staff stress below levels that might result in anger with children. Caring for too many young children, in particular, increases the possibility of stress to the caregiver/teacher, and may result in loss of the caregiver’s/teacher’s self-control (11). *Item #871 After reviewing the safe sleep policy and discussing with the teacher that no infants can be swaddled, the teacher removed the swaddle sleep sack from the infant. Because this is the second violation regarding the safe sleep policy, a plan of how staff will follow the safe sleep policy must be provided for review. We discussed the safe sleep policy will need to be reviewed with all staff that work in the classroom with infants. It is recommended to not have swaddle sleep sacks on-site. If swaddle sleep sacks are not on-site, they cannot be used. Resource from Caring for Our Children: http://nrckids.org/CFOC/Database/3.1.4.1 ...products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. Monitors and devices: Do not use monitors and positioning devices without written permission from a health care provider. Keep the written permission on file. Swaddling: Do not swaddle. Do not put weighted sleep sacks or weighted blankets or clothing on an infant at any time. (See Standard 3.1.4.2 for more information on swaddling.)Temperature: When placing infants in their crib for sleep, check the temperature in the room. Check the infants to make sure they are... 3.1.4.2: Swaddling Swaddling, or wrapping a thin blanket securely around an infant for sleep or comfort, can put infants at risk for injury and death and should not be used in early care and education programs. Programs should use other safe ways to soothe infants. (i.e., pacifiers; calming sounds or music; rocking). Consultation is provided as follows: It is recommended to review the child care rule below with staff. 10A NCAC 09 .2809 ENHANCED SPACE REQUIREMENTS (a)There shall be at least 30 square feet inside space per child per the total licensed capacity and 100 square feet outside space for each child using the outdoor learning environment at any one time. We discussed what is needed for Mr. Vasquez to meet staff requirements and count in staff/child ratio; review and acknowledgement of the prevention of shaken baby syndrome and abusive head trauma policy, review and acknowledgement of the operational and personnel policies, and a signed and dated job description. 10A NCAC 09 .0608 PREVENTION OF SHAKEN BABY SYNDROME AND ABUSIVE HEAD TRAUMA (d) Within 30 days of adopting the policy, the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. The acknowledgement of this review shall contain: (1) the individual's name; (2) the date the center's policy was given and explained to the individual; (3) the individual's signature; and (4) the date the individual signed the acknowledgment. The child care center shall retain the acknowledgement in the staff member's file. 10A NCAC 09 .0514 OPERATIONAL AND PERSONNEL POLICIES (g) All personnel files of employees hired after April 1, 1999, shall also include a signed and dated statement verifying that the employee received a copy of his or her job description and has reviewed the personnel and operational policies. Based on your request prior to today's visit, a technical assistance visit is scheduled for 9/8/25. In August, the Division will provide a rule roll out module in the DCDEE e-learning Moodle platform and host webinars on the following dates and times to better understand the .3200 section of the new child care rules, pathways to the stars: • August 18th at 1:00pm • August 20th at 6:30pm If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0803 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 7/31/2025 Number Present: 32 Completed Date: 7/31/2025 Age: From 0 To 6 Total Minutes: 405 Time In: 09:00 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator/Owner, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. The following inspections/paperwork are still needed during the temporary time period: Approved building inspection with approved spaces identified on floor plan (must be completed on or before 10/19/25) Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25) The EPR plan must be updated (must be completed on or before 10/19/25) Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and is in the process of being updated. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. Children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must have components supplemented by the facility. You stated the process of the parents completing the nutrition opt-out forms has been challenging, but you are working to have all parents sign the nutrition opt-out form. Three (3) children files were monitored. Five (5) staff files were monitored. The legal operator’s file was monitored. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. During a complaint visit on 7/28/25, four (4) violations of child care requirements were cited and monitored today during the visit. Item #317 – staff/child ratios during nap time were in compliance and the teachers were withing staff/child ratio for naptime supervision. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #807 – this was corrected during the visit. During observation today, teachers were attentive to children that were covering their head with a blanket and pulling the blanket back from the child’s face and head. Item #871 – The safe sleep policy was followed by staff today during the visit. Infants 12 months and younger did not have blankets while sleeping and had documented sleep checks at least every 15 minutes. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #892 – this was corrected during the visit. During observations today, the safe sleep policy is posted in the infant classroom where it can be seen by caregivers and parents. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four through six year old children, the activity plan was dated 7/21/25 through 7/25/25. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One (1) feeding plan in space #3, the classroom with infant and one year old children, did not have a parent signature or date received by the center for a child that was twelve months old. .0902(a) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. Outdoor space #3, the outdoor space for infants and one year old children, had approximately a three foot area of the fence that was below four (4) feet and measured as low as three (3) feet, eight (8) inches. GS 110-91(6); .0605((i) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #4, the classroom with one year old children, the medication Genexa Kids Cold Crush and Equate Cortisone Cream, were stored in a lockbox with the key to the lockbox stored in the keyhole. 15A NCAC 18A .2820(d) 848 Questionable medication instructions from parents were followed without signed written dosage instructions received from physician or authorized health professional. There was one (1) child in space #4, the classroom with one year old children, that had Equate Cortisone Cream medication and a parent authorization form. The cortisone cream medication stated for children under twelve years of age to ask a doctor before use. There was one (1) child in space #4 that had Genexa Kids Cold Crush medication and a parent authorization form. The Genexa Kids Cold Crush medication stated for children under four years of age to ask a doctor before use. 10A NCAC 09 .0803(5) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There was one (1) diaper cream in space #4, the classroom with one year old children, that was expired. There was one (1) diaper cream in space #1B, the classroom with two year old children, that was expired. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, the classroom with one year old children, there was easily torn plastic stored unlocked below five feet. In space #1B, the classroom with two year old children, there was soft plastic wipes containers stored unlocked. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. The administrator did not have an application for employment on file. .0302(d)(1)(A) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation of a TB screening dated 2/22/24 was on file for one (1) staff with an employment date of 6/19/25. Refer to the staff and training worksheet. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. An emergency medical information form was not on file for the administrator. .0701(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. The Medication in Child Care training certificates could not be located for two (2) staff members for the five year renewal requirement. Refer to the staff and training worksheet. .1103(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/14/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was seventy-five percent (75%). Achieving Compliance – rule references are noted in the cited violations Item #858 The plastics and wipes were moved above five feet during the visit. This was corrected during the visit. Item #841 The lockbox was locked, and the key was taken out and stored at five feet or above. This was corrected during the visit. Item #848 Medications must be administered for the age listed on the manufacturing package. A doctor's note is required if the medication has age restrictions and states to ask a doctor before use. Item #849 The medication was removed from the classroom and discarded during the visit. This was corrected during the visit. Item #428 Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close or Mondays at opening. Item #541 The feeding plan must be signed by the parent and dated as to when it was received by the center. Item #824 We discussed that the fence height could be raised by adding firm metal wiring as is done on a different portion of the fencing. The fence height must be a minimum of four (4) feet. Item #1030 An application for employment must be on file for all staff, including the administrator by day one of employment. Item #1033 A TB test or screening that was completed within the last 12 months must be on file for the staff. Item #1035 An emergency medical information form must be on file for the administrator on or before the first day of employment. Item #1899 The Medication in Child Care training certificates must be on file for verification that the training was completed. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. It is recommended that you visit www.ncrlap.org for supplemental materials if you are preparing for the Environment Rating Scale Assessments. Additional notes to the Early Childhood Environment Rating Scale Revised Edition can be obtained on this website. It is also recommended that you register staff now for the upcoming webinar trainings listed on the ncrlap.org website. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that you will need to set a deadline to have the nutrition opt-out forms on file. Otherwise, you will need to supplement any missing components of children that do not have a nutrition opt-out form on file. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (c)When children bring their own food for meals or snacks to the center, if the food does not meet the nutritional requirements specified in Paragraph (a) of this Rule, the center must provide additional food necessary to meet those requirements. We discussed the rule requirements for activity plans. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that it is okay to use a tablet for music in the one year old classroom as long as children cannot see the screen. 10A NCAC 09 .0510 ACTIVITY AREAS (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. We discussed that orientation for the administrator, Ms. Vasquez, was completed through the rules review on 7/10/25. It is encouraged that if you need assistance in understanding child care rules to ask questions as needed and to ask for a technical assistance visit with details on what child care requirements you would like help understanding better. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0508 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 7/31/2025 Number Present: 32 Completed Date: 7/31/2025 Age: From 0 To 6 Total Minutes: 405 Time In: 09:00 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator/Owner, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. The following inspections/paperwork are still needed during the temporary time period: Approved building inspection with approved spaces identified on floor plan (must be completed on or before 10/19/25) Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25) The EPR plan must be updated (must be completed on or before 10/19/25) Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and is in the process of being updated. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. Children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must have components supplemented by the facility. You stated the process of the parents completing the nutrition opt-out forms has been challenging, but you are working to have all parents sign the nutrition opt-out form. Three (3) children files were monitored. Five (5) staff files were monitored. The legal operator’s file was monitored. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. During a complaint visit on 7/28/25, four (4) violations of child care requirements were cited and monitored today during the visit. Item #317 – staff/child ratios during nap time were in compliance and the teachers were withing staff/child ratio for naptime supervision. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #807 – this was corrected during the visit. During observation today, teachers were attentive to children that were covering their head with a blanket and pulling the blanket back from the child’s face and head. Item #871 – The safe sleep policy was followed by staff today during the visit. Infants 12 months and younger did not have blankets while sleeping and had documented sleep checks at least every 15 minutes. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #892 – this was corrected during the visit. During observations today, the safe sleep policy is posted in the infant classroom where it can be seen by caregivers and parents. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four through six year old children, the activity plan was dated 7/21/25 through 7/25/25. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One (1) feeding plan in space #3, the classroom with infant and one year old children, did not have a parent signature or date received by the center for a child that was twelve months old. .0902(a) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. Outdoor space #3, the outdoor space for infants and one year old children, had approximately a three foot area of the fence that was below four (4) feet and measured as low as three (3) feet, eight (8) inches. GS 110-91(6); .0605((i) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #4, the classroom with one year old children, the medication Genexa Kids Cold Crush and Equate Cortisone Cream, were stored in a lockbox with the key to the lockbox stored in the keyhole. 15A NCAC 18A .2820(d) 848 Questionable medication instructions from parents were followed without signed written dosage instructions received from physician or authorized health professional. There was one (1) child in space #4, the classroom with one year old children, that had Equate Cortisone Cream medication and a parent authorization form. The cortisone cream medication stated for children under twelve years of age to ask a doctor before use. There was one (1) child in space #4 that had Genexa Kids Cold Crush medication and a parent authorization form. The Genexa Kids Cold Crush medication stated for children under four years of age to ask a doctor before use. 10A NCAC 09 .0803(5) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There was one (1) diaper cream in space #4, the classroom with one year old children, that was expired. There was one (1) diaper cream in space #1B, the classroom with two year old children, that was expired. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, the classroom with one year old children, there was easily torn plastic stored unlocked below five feet. In space #1B, the classroom with two year old children, there was soft plastic wipes containers stored unlocked. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. The administrator did not have an application for employment on file. .0302(d)(1)(A) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation of a TB screening dated 2/22/24 was on file for one (1) staff with an employment date of 6/19/25. Refer to the staff and training worksheet. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. An emergency medical information form was not on file for the administrator. .0701(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. The Medication in Child Care training certificates could not be located for two (2) staff members for the five year renewal requirement. Refer to the staff and training worksheet. .1103(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/14/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was seventy-five percent (75%). Achieving Compliance – rule references are noted in the cited violations Item #858 The plastics and wipes were moved above five feet during the visit. This was corrected during the visit. Item #841 The lockbox was locked, and the key was taken out and stored at five feet or above. This was corrected during the visit. Item #848 Medications must be administered for the age listed on the manufacturing package. A doctor's note is required if the medication has age restrictions and states to ask a doctor before use. Item #849 The medication was removed from the classroom and discarded during the visit. This was corrected during the visit. Item #428 Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close or Mondays at opening. Item #541 The feeding plan must be signed by the parent and dated as to when it was received by the center. Item #824 We discussed that the fence height could be raised by adding firm metal wiring as is done on a different portion of the fencing. The fence height must be a minimum of four (4) feet. Item #1030 An application for employment must be on file for all staff, including the administrator by day one of employment. Item #1033 A TB test or screening that was completed within the last 12 months must be on file for the staff. Item #1035 An emergency medical information form must be on file for the administrator on or before the first day of employment. Item #1899 The Medication in Child Care training certificates must be on file for verification that the training was completed. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. It is recommended that you visit www.ncrlap.org for supplemental materials if you are preparing for the Environment Rating Scale Assessments. Additional notes to the Early Childhood Environment Rating Scale Revised Edition can be obtained on this website. It is also recommended that you register staff now for the upcoming webinar trainings listed on the ncrlap.org website. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that you will need to set a deadline to have the nutrition opt-out forms on file. Otherwise, you will need to supplement any missing components of children that do not have a nutrition opt-out form on file. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (c)When children bring their own food for meals or snacks to the center, if the food does not meet the nutritional requirements specified in Paragraph (a) of this Rule, the center must provide additional food necessary to meet those requirements. We discussed the rule requirements for activity plans. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that it is okay to use a tablet for music in the one year old classroom as long as children cannot see the screen. 10A NCAC 09 .0510 ACTIVITY AREAS (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. We discussed that orientation for the administrator, Ms. Vasquez, was completed through the rules review on 7/10/25. It is encouraged that if you need assistance in understanding child care rules to ask questions as needed and to ask for a technical assistance visit with details on what child care requirements you would like help understanding better. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0510 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 7/31/2025 Number Present: 32 Completed Date: 7/31/2025 Age: From 0 To 6 Total Minutes: 405 Time In: 09:00 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator/Owner, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. The following inspections/paperwork are still needed during the temporary time period: Approved building inspection with approved spaces identified on floor plan (must be completed on or before 10/19/25) Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25) The EPR plan must be updated (must be completed on or before 10/19/25) Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and is in the process of being updated. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. Children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must have components supplemented by the facility. You stated the process of the parents completing the nutrition opt-out forms has been challenging, but you are working to have all parents sign the nutrition opt-out form. Three (3) children files were monitored. Five (5) staff files were monitored. The legal operator’s file was monitored. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. During a complaint visit on 7/28/25, four (4) violations of child care requirements were cited and monitored today during the visit. Item #317 – staff/child ratios during nap time were in compliance and the teachers were withing staff/child ratio for naptime supervision. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #807 – this was corrected during the visit. During observation today, teachers were attentive to children that were covering their head with a blanket and pulling the blanket back from the child’s face and head. Item #871 – The safe sleep policy was followed by staff today during the visit. Infants 12 months and younger did not have blankets while sleeping and had documented sleep checks at least every 15 minutes. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #892 – this was corrected during the visit. During observations today, the safe sleep policy is posted in the infant classroom where it can be seen by caregivers and parents. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four through six year old children, the activity plan was dated 7/21/25 through 7/25/25. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One (1) feeding plan in space #3, the classroom with infant and one year old children, did not have a parent signature or date received by the center for a child that was twelve months old. .0902(a) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. Outdoor space #3, the outdoor space for infants and one year old children, had approximately a three foot area of the fence that was below four (4) feet and measured as low as three (3) feet, eight (8) inches. GS 110-91(6); .0605((i) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #4, the classroom with one year old children, the medication Genexa Kids Cold Crush and Equate Cortisone Cream, were stored in a lockbox with the key to the lockbox stored in the keyhole. 15A NCAC 18A .2820(d) 848 Questionable medication instructions from parents were followed without signed written dosage instructions received from physician or authorized health professional. There was one (1) child in space #4, the classroom with one year old children, that had Equate Cortisone Cream medication and a parent authorization form. The cortisone cream medication stated for children under twelve years of age to ask a doctor before use. There was one (1) child in space #4 that had Genexa Kids Cold Crush medication and a parent authorization form. The Genexa Kids Cold Crush medication stated for children under four years of age to ask a doctor before use. 10A NCAC 09 .0803(5) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There was one (1) diaper cream in space #4, the classroom with one year old children, that was expired. There was one (1) diaper cream in space #1B, the classroom with two year old children, that was expired. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, the classroom with one year old children, there was easily torn plastic stored unlocked below five feet. In space #1B, the classroom with two year old children, there was soft plastic wipes containers stored unlocked. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. The administrator did not have an application for employment on file. .0302(d)(1)(A) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation of a TB screening dated 2/22/24 was on file for one (1) staff with an employment date of 6/19/25. Refer to the staff and training worksheet. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. An emergency medical information form was not on file for the administrator. .0701(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. The Medication in Child Care training certificates could not be located for two (2) staff members for the five year renewal requirement. Refer to the staff and training worksheet. .1103(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/14/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was seventy-five percent (75%). Achieving Compliance – rule references are noted in the cited violations Item #858 The plastics and wipes were moved above five feet during the visit. This was corrected during the visit. Item #841 The lockbox was locked, and the key was taken out and stored at five feet or above. This was corrected during the visit. Item #848 Medications must be administered for the age listed on the manufacturing package. A doctor's note is required if the medication has age restrictions and states to ask a doctor before use. Item #849 The medication was removed from the classroom and discarded during the visit. This was corrected during the visit. Item #428 Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close or Mondays at opening. Item #541 The feeding plan must be signed by the parent and dated as to when it was received by the center. Item #824 We discussed that the fence height could be raised by adding firm metal wiring as is done on a different portion of the fencing. The fence height must be a minimum of four (4) feet. Item #1030 An application for employment must be on file for all staff, including the administrator by day one of employment. Item #1033 A TB test or screening that was completed within the last 12 months must be on file for the staff. Item #1035 An emergency medical information form must be on file for the administrator on or before the first day of employment. Item #1899 The Medication in Child Care training certificates must be on file for verification that the training was completed. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. It is recommended that you visit www.ncrlap.org for supplemental materials if you are preparing for the Environment Rating Scale Assessments. Additional notes to the Early Childhood Environment Rating Scale Revised Edition can be obtained on this website. It is also recommended that you register staff now for the upcoming webinar trainings listed on the ncrlap.org website. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that you will need to set a deadline to have the nutrition opt-out forms on file. Otherwise, you will need to supplement any missing components of children that do not have a nutrition opt-out form on file. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (c)When children bring their own food for meals or snacks to the center, if the food does not meet the nutritional requirements specified in Paragraph (a) of this Rule, the center must provide additional food necessary to meet those requirements. We discussed the rule requirements for activity plans. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that it is okay to use a tablet for music in the one year old classroom as long as children cannot see the screen. 10A NCAC 09 .0510 ACTIVITY AREAS (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. We discussed that orientation for the administrator, Ms. Vasquez, was completed through the rules review on 7/10/25. It is encouraged that if you need assistance in understanding child care rules to ask questions as needed and to ask for a technical assistance visit with details on what child care requirements you would like help understanding better. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0901 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 7/31/2025 Number Present: 32 Completed Date: 7/31/2025 Age: From 0 To 6 Total Minutes: 405 Time In: 09:00 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator/Owner, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. The following inspections/paperwork are still needed during the temporary time period: Approved building inspection with approved spaces identified on floor plan (must be completed on or before 10/19/25) Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25) The EPR plan must be updated (must be completed on or before 10/19/25) Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and is in the process of being updated. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. Children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must have components supplemented by the facility. You stated the process of the parents completing the nutrition opt-out forms has been challenging, but you are working to have all parents sign the nutrition opt-out form. Three (3) children files were monitored. Five (5) staff files were monitored. The legal operator’s file was monitored. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. During a complaint visit on 7/28/25, four (4) violations of child care requirements were cited and monitored today during the visit. Item #317 – staff/child ratios during nap time were in compliance and the teachers were withing staff/child ratio for naptime supervision. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #807 – this was corrected during the visit. During observation today, teachers were attentive to children that were covering their head with a blanket and pulling the blanket back from the child’s face and head. Item #871 – The safe sleep policy was followed by staff today during the visit. Infants 12 months and younger did not have blankets while sleeping and had documented sleep checks at least every 15 minutes. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #892 – this was corrected during the visit. During observations today, the safe sleep policy is posted in the infant classroom where it can be seen by caregivers and parents. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four through six year old children, the activity plan was dated 7/21/25 through 7/25/25. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One (1) feeding plan in space #3, the classroom with infant and one year old children, did not have a parent signature or date received by the center for a child that was twelve months old. .0902(a) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. Outdoor space #3, the outdoor space for infants and one year old children, had approximately a three foot area of the fence that was below four (4) feet and measured as low as three (3) feet, eight (8) inches. GS 110-91(6); .0605((i) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #4, the classroom with one year old children, the medication Genexa Kids Cold Crush and Equate Cortisone Cream, were stored in a lockbox with the key to the lockbox stored in the keyhole. 15A NCAC 18A .2820(d) 848 Questionable medication instructions from parents were followed without signed written dosage instructions received from physician or authorized health professional. There was one (1) child in space #4, the classroom with one year old children, that had Equate Cortisone Cream medication and a parent authorization form. The cortisone cream medication stated for children under twelve years of age to ask a doctor before use. There was one (1) child in space #4 that had Genexa Kids Cold Crush medication and a parent authorization form. The Genexa Kids Cold Crush medication stated for children under four years of age to ask a doctor before use. 10A NCAC 09 .0803(5) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There was one (1) diaper cream in space #4, the classroom with one year old children, that was expired. There was one (1) diaper cream in space #1B, the classroom with two year old children, that was expired. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, the classroom with one year old children, there was easily torn plastic stored unlocked below five feet. In space #1B, the classroom with two year old children, there was soft plastic wipes containers stored unlocked. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. The administrator did not have an application for employment on file. .0302(d)(1)(A) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation of a TB screening dated 2/22/24 was on file for one (1) staff with an employment date of 6/19/25. Refer to the staff and training worksheet. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. An emergency medical information form was not on file for the administrator. .0701(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. The Medication in Child Care training certificates could not be located for two (2) staff members for the five year renewal requirement. Refer to the staff and training worksheet. .1103(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/14/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was seventy-five percent (75%). Achieving Compliance – rule references are noted in the cited violations Item #858 The plastics and wipes were moved above five feet during the visit. This was corrected during the visit. Item #841 The lockbox was locked, and the key was taken out and stored at five feet or above. This was corrected during the visit. Item #848 Medications must be administered for the age listed on the manufacturing package. A doctor's note is required if the medication has age restrictions and states to ask a doctor before use. Item #849 The medication was removed from the classroom and discarded during the visit. This was corrected during the visit. Item #428 Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close or Mondays at opening. Item #541 The feeding plan must be signed by the parent and dated as to when it was received by the center. Item #824 We discussed that the fence height could be raised by adding firm metal wiring as is done on a different portion of the fencing. The fence height must be a minimum of four (4) feet. Item #1030 An application for employment must be on file for all staff, including the administrator by day one of employment. Item #1033 A TB test or screening that was completed within the last 12 months must be on file for the staff. Item #1035 An emergency medical information form must be on file for the administrator on or before the first day of employment. Item #1899 The Medication in Child Care training certificates must be on file for verification that the training was completed. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. It is recommended that you visit www.ncrlap.org for supplemental materials if you are preparing for the Environment Rating Scale Assessments. Additional notes to the Early Childhood Environment Rating Scale Revised Edition can be obtained on this website. It is also recommended that you register staff now for the upcoming webinar trainings listed on the ncrlap.org website. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that you will need to set a deadline to have the nutrition opt-out forms on file. Otherwise, you will need to supplement any missing components of children that do not have a nutrition opt-out form on file. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (c)When children bring their own food for meals or snacks to the center, if the food does not meet the nutritional requirements specified in Paragraph (a) of this Rule, the center must provide additional food necessary to meet those requirements. We discussed the rule requirements for activity plans. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that it is okay to use a tablet for music in the one year old classroom as long as children cannot see the screen. 10A NCAC 09 .0510 ACTIVITY AREAS (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. We discussed that orientation for the administrator, Ms. Vasquez, was completed through the rules review on 7/10/25. It is encouraged that if you need assistance in understanding child care rules to ask questions as needed and to ask for a technical assistance visit with details on what child care requirements you would like help understanding better. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1801 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 7/31/2025 Number Present: 32 Completed Date: 7/31/2025 Age: From 0 To 6 Total Minutes: 405 Time In: 09:00 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator/Owner, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. The following inspections/paperwork are still needed during the temporary time period: Approved building inspection with approved spaces identified on floor plan (must be completed on or before 10/19/25) Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25) The EPR plan must be updated (must be completed on or before 10/19/25) Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and is in the process of being updated. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. Children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must have components supplemented by the facility. You stated the process of the parents completing the nutrition opt-out forms has been challenging, but you are working to have all parents sign the nutrition opt-out form. Three (3) children files were monitored. Five (5) staff files were monitored. The legal operator’s file was monitored. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. During a complaint visit on 7/28/25, four (4) violations of child care requirements were cited and monitored today during the visit. Item #317 – staff/child ratios during nap time were in compliance and the teachers were withing staff/child ratio for naptime supervision. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #807 – this was corrected during the visit. During observation today, teachers were attentive to children that were covering their head with a blanket and pulling the blanket back from the child’s face and head. Item #871 – The safe sleep policy was followed by staff today during the visit. Infants 12 months and younger did not have blankets while sleeping and had documented sleep checks at least every 15 minutes. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #892 – this was corrected during the visit. During observations today, the safe sleep policy is posted in the infant classroom where it can be seen by caregivers and parents. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four through six year old children, the activity plan was dated 7/21/25 through 7/25/25. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One (1) feeding plan in space #3, the classroom with infant and one year old children, did not have a parent signature or date received by the center for a child that was twelve months old. .0902(a) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. Outdoor space #3, the outdoor space for infants and one year old children, had approximately a three foot area of the fence that was below four (4) feet and measured as low as three (3) feet, eight (8) inches. GS 110-91(6); .0605((i) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #4, the classroom with one year old children, the medication Genexa Kids Cold Crush and Equate Cortisone Cream, were stored in a lockbox with the key to the lockbox stored in the keyhole. 15A NCAC 18A .2820(d) 848 Questionable medication instructions from parents were followed without signed written dosage instructions received from physician or authorized health professional. There was one (1) child in space #4, the classroom with one year old children, that had Equate Cortisone Cream medication and a parent authorization form. The cortisone cream medication stated for children under twelve years of age to ask a doctor before use. There was one (1) child in space #4 that had Genexa Kids Cold Crush medication and a parent authorization form. The Genexa Kids Cold Crush medication stated for children under four years of age to ask a doctor before use. 10A NCAC 09 .0803(5) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There was one (1) diaper cream in space #4, the classroom with one year old children, that was expired. There was one (1) diaper cream in space #1B, the classroom with two year old children, that was expired. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, the classroom with one year old children, there was easily torn plastic stored unlocked below five feet. In space #1B, the classroom with two year old children, there was soft plastic wipes containers stored unlocked. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. The administrator did not have an application for employment on file. .0302(d)(1)(A) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation of a TB screening dated 2/22/24 was on file for one (1) staff with an employment date of 6/19/25. Refer to the staff and training worksheet. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. An emergency medical information form was not on file for the administrator. .0701(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. The Medication in Child Care training certificates could not be located for two (2) staff members for the five year renewal requirement. Refer to the staff and training worksheet. .1103(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/14/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was seventy-five percent (75%). Achieving Compliance – rule references are noted in the cited violations Item #858 The plastics and wipes were moved above five feet during the visit. This was corrected during the visit. Item #841 The lockbox was locked, and the key was taken out and stored at five feet or above. This was corrected during the visit. Item #848 Medications must be administered for the age listed on the manufacturing package. A doctor's note is required if the medication has age restrictions and states to ask a doctor before use. Item #849 The medication was removed from the classroom and discarded during the visit. This was corrected during the visit. Item #428 Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close or Mondays at opening. Item #541 The feeding plan must be signed by the parent and dated as to when it was received by the center. Item #824 We discussed that the fence height could be raised by adding firm metal wiring as is done on a different portion of the fencing. The fence height must be a minimum of four (4) feet. Item #1030 An application for employment must be on file for all staff, including the administrator by day one of employment. Item #1033 A TB test or screening that was completed within the last 12 months must be on file for the staff. Item #1035 An emergency medical information form must be on file for the administrator on or before the first day of employment. Item #1899 The Medication in Child Care training certificates must be on file for verification that the training was completed. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. It is recommended that you visit www.ncrlap.org for supplemental materials if you are preparing for the Environment Rating Scale Assessments. Additional notes to the Early Childhood Environment Rating Scale Revised Edition can be obtained on this website. It is also recommended that you register staff now for the upcoming webinar trainings listed on the ncrlap.org website. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that you will need to set a deadline to have the nutrition opt-out forms on file. Otherwise, you will need to supplement any missing components of children that do not have a nutrition opt-out form on file. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (c)When children bring their own food for meals or snacks to the center, if the food does not meet the nutritional requirements specified in Paragraph (a) of this Rule, the center must provide additional food necessary to meet those requirements. We discussed the rule requirements for activity plans. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that it is okay to use a tablet for music in the one year old classroom as long as children cannot see the screen. 10A NCAC 09 .0510 ACTIVITY AREAS (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. We discussed that orientation for the administrator, Ms. Vasquez, was completed through the rules review on 7/10/25. It is encouraged that if you need assistance in understanding child care rules to ask questions as needed and to ask for a technical assistance visit with details on what child care requirements you would like help understanding better. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2215 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 7/31/2025 Number Present: 32 Completed Date: 7/31/2025 Age: From 0 To 6 Total Minutes: 405 Time In: 09:00 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator/Owner, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. The following inspections/paperwork are still needed during the temporary time period: Approved building inspection with approved spaces identified on floor plan (must be completed on or before 10/19/25) Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25) The EPR plan must be updated (must be completed on or before 10/19/25) Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and is in the process of being updated. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. Children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must have components supplemented by the facility. You stated the process of the parents completing the nutrition opt-out forms has been challenging, but you are working to have all parents sign the nutrition opt-out form. Three (3) children files were monitored. Five (5) staff files were monitored. The legal operator’s file was monitored. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. During a complaint visit on 7/28/25, four (4) violations of child care requirements were cited and monitored today during the visit. Item #317 – staff/child ratios during nap time were in compliance and the teachers were withing staff/child ratio for naptime supervision. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #807 – this was corrected during the visit. During observation today, teachers were attentive to children that were covering their head with a blanket and pulling the blanket back from the child’s face and head. Item #871 – The safe sleep policy was followed by staff today during the visit. Infants 12 months and younger did not have blankets while sleeping and had documented sleep checks at least every 15 minutes. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #892 – this was corrected during the visit. During observations today, the safe sleep policy is posted in the infant classroom where it can be seen by caregivers and parents. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four through six year old children, the activity plan was dated 7/21/25 through 7/25/25. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One (1) feeding plan in space #3, the classroom with infant and one year old children, did not have a parent signature or date received by the center for a child that was twelve months old. .0902(a) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. Outdoor space #3, the outdoor space for infants and one year old children, had approximately a three foot area of the fence that was below four (4) feet and measured as low as three (3) feet, eight (8) inches. GS 110-91(6); .0605((i) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #4, the classroom with one year old children, the medication Genexa Kids Cold Crush and Equate Cortisone Cream, were stored in a lockbox with the key to the lockbox stored in the keyhole. 15A NCAC 18A .2820(d) 848 Questionable medication instructions from parents were followed without signed written dosage instructions received from physician or authorized health professional. There was one (1) child in space #4, the classroom with one year old children, that had Equate Cortisone Cream medication and a parent authorization form. The cortisone cream medication stated for children under twelve years of age to ask a doctor before use. There was one (1) child in space #4 that had Genexa Kids Cold Crush medication and a parent authorization form. The Genexa Kids Cold Crush medication stated for children under four years of age to ask a doctor before use. 10A NCAC 09 .0803(5) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There was one (1) diaper cream in space #4, the classroom with one year old children, that was expired. There was one (1) diaper cream in space #1B, the classroom with two year old children, that was expired. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, the classroom with one year old children, there was easily torn plastic stored unlocked below five feet. In space #1B, the classroom with two year old children, there was soft plastic wipes containers stored unlocked. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. The administrator did not have an application for employment on file. .0302(d)(1)(A) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation of a TB screening dated 2/22/24 was on file for one (1) staff with an employment date of 6/19/25. Refer to the staff and training worksheet. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. An emergency medical information form was not on file for the administrator. .0701(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. The Medication in Child Care training certificates could not be located for two (2) staff members for the five year renewal requirement. Refer to the staff and training worksheet. .1103(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/14/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was seventy-five percent (75%). Achieving Compliance – rule references are noted in the cited violations Item #858 The plastics and wipes were moved above five feet during the visit. This was corrected during the visit. Item #841 The lockbox was locked, and the key was taken out and stored at five feet or above. This was corrected during the visit. Item #848 Medications must be administered for the age listed on the manufacturing package. A doctor's note is required if the medication has age restrictions and states to ask a doctor before use. Item #849 The medication was removed from the classroom and discarded during the visit. This was corrected during the visit. Item #428 Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close or Mondays at opening. Item #541 The feeding plan must be signed by the parent and dated as to when it was received by the center. Item #824 We discussed that the fence height could be raised by adding firm metal wiring as is done on a different portion of the fencing. The fence height must be a minimum of four (4) feet. Item #1030 An application for employment must be on file for all staff, including the administrator by day one of employment. Item #1033 A TB test or screening that was completed within the last 12 months must be on file for the staff. Item #1035 An emergency medical information form must be on file for the administrator on or before the first day of employment. Item #1899 The Medication in Child Care training certificates must be on file for verification that the training was completed. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. It is recommended that you visit www.ncrlap.org for supplemental materials if you are preparing for the Environment Rating Scale Assessments. Additional notes to the Early Childhood Environment Rating Scale Revised Edition can be obtained on this website. It is also recommended that you register staff now for the upcoming webinar trainings listed on the ncrlap.org website. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that you will need to set a deadline to have the nutrition opt-out forms on file. Otherwise, you will need to supplement any missing components of children that do not have a nutrition opt-out form on file. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (c)When children bring their own food for meals or snacks to the center, if the food does not meet the nutritional requirements specified in Paragraph (a) of this Rule, the center must provide additional food necessary to meet those requirements. We discussed the rule requirements for activity plans. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that it is okay to use a tablet for music in the one year old classroom as long as children cannot see the screen. 10A NCAC 09 .0510 ACTIVITY AREAS (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. We discussed that orientation for the administrator, Ms. Vasquez, was completed through the rules review on 7/10/25. It is encouraged that if you need assistance in understanding child care rules to ask questions as needed and to ask for a technical assistance visit with details on what child care requirements you would like help understanding better. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-90 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 7/31/2025 Number Present: 32 Completed Date: 7/31/2025 Age: From 0 To 6 Total Minutes: 405 Time In: 09:00 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator/Owner, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. The following inspections/paperwork are still needed during the temporary time period: Approved building inspection with approved spaces identified on floor plan (must be completed on or before 10/19/25) Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25) The EPR plan must be updated (must be completed on or before 10/19/25) Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and is in the process of being updated. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. Children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must have components supplemented by the facility. You stated the process of the parents completing the nutrition opt-out forms has been challenging, but you are working to have all parents sign the nutrition opt-out form. Three (3) children files were monitored. Five (5) staff files were monitored. The legal operator’s file was monitored. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. During a complaint visit on 7/28/25, four (4) violations of child care requirements were cited and monitored today during the visit. Item #317 – staff/child ratios during nap time were in compliance and the teachers were withing staff/child ratio for naptime supervision. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #807 – this was corrected during the visit. During observation today, teachers were attentive to children that were covering their head with a blanket and pulling the blanket back from the child’s face and head. Item #871 – The safe sleep policy was followed by staff today during the visit. Infants 12 months and younger did not have blankets while sleeping and had documented sleep checks at least every 15 minutes. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #892 – this was corrected during the visit. During observations today, the safe sleep policy is posted in the infant classroom where it can be seen by caregivers and parents. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four through six year old children, the activity plan was dated 7/21/25 through 7/25/25. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One (1) feeding plan in space #3, the classroom with infant and one year old children, did not have a parent signature or date received by the center for a child that was twelve months old. .0902(a) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. Outdoor space #3, the outdoor space for infants and one year old children, had approximately a three foot area of the fence that was below four (4) feet and measured as low as three (3) feet, eight (8) inches. GS 110-91(6); .0605((i) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #4, the classroom with one year old children, the medication Genexa Kids Cold Crush and Equate Cortisone Cream, were stored in a lockbox with the key to the lockbox stored in the keyhole. 15A NCAC 18A .2820(d) 848 Questionable medication instructions from parents were followed without signed written dosage instructions received from physician or authorized health professional. There was one (1) child in space #4, the classroom with one year old children, that had Equate Cortisone Cream medication and a parent authorization form. The cortisone cream medication stated for children under twelve years of age to ask a doctor before use. There was one (1) child in space #4 that had Genexa Kids Cold Crush medication and a parent authorization form. The Genexa Kids Cold Crush medication stated for children under four years of age to ask a doctor before use. 10A NCAC 09 .0803(5) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There was one (1) diaper cream in space #4, the classroom with one year old children, that was expired. There was one (1) diaper cream in space #1B, the classroom with two year old children, that was expired. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, the classroom with one year old children, there was easily torn plastic stored unlocked below five feet. In space #1B, the classroom with two year old children, there was soft plastic wipes containers stored unlocked. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. The administrator did not have an application for employment on file. .0302(d)(1)(A) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation of a TB screening dated 2/22/24 was on file for one (1) staff with an employment date of 6/19/25. Refer to the staff and training worksheet. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. An emergency medical information form was not on file for the administrator. .0701(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. The Medication in Child Care training certificates could not be located for two (2) staff members for the five year renewal requirement. Refer to the staff and training worksheet. .1103(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/14/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was seventy-five percent (75%). Achieving Compliance – rule references are noted in the cited violations Item #858 The plastics and wipes were moved above five feet during the visit. This was corrected during the visit. Item #841 The lockbox was locked, and the key was taken out and stored at five feet or above. This was corrected during the visit. Item #848 Medications must be administered for the age listed on the manufacturing package. A doctor's note is required if the medication has age restrictions and states to ask a doctor before use. Item #849 The medication was removed from the classroom and discarded during the visit. This was corrected during the visit. Item #428 Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close or Mondays at opening. Item #541 The feeding plan must be signed by the parent and dated as to when it was received by the center. Item #824 We discussed that the fence height could be raised by adding firm metal wiring as is done on a different portion of the fencing. The fence height must be a minimum of four (4) feet. Item #1030 An application for employment must be on file for all staff, including the administrator by day one of employment. Item #1033 A TB test or screening that was completed within the last 12 months must be on file for the staff. Item #1035 An emergency medical information form must be on file for the administrator on or before the first day of employment. Item #1899 The Medication in Child Care training certificates must be on file for verification that the training was completed. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. It is recommended that you visit www.ncrlap.org for supplemental materials if you are preparing for the Environment Rating Scale Assessments. Additional notes to the Early Childhood Environment Rating Scale Revised Edition can be obtained on this website. It is also recommended that you register staff now for the upcoming webinar trainings listed on the ncrlap.org website. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that you will need to set a deadline to have the nutrition opt-out forms on file. Otherwise, you will need to supplement any missing components of children that do not have a nutrition opt-out form on file. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (c)When children bring their own food for meals or snacks to the center, if the food does not meet the nutritional requirements specified in Paragraph (a) of this Rule, the center must provide additional food necessary to meet those requirements. We discussed the rule requirements for activity plans. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that it is okay to use a tablet for music in the one year old classroom as long as children cannot see the screen. 10A NCAC 09 .0510 ACTIVITY AREAS (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. We discussed that orientation for the administrator, Ms. Vasquez, was completed through the rules review on 7/10/25. It is encouraged that if you need assistance in understanding child care rules to ask questions as needed and to ask for a technical assistance visit with details on what child care requirements you would like help understanding better. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-91 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 7/31/2025 Number Present: 32 Completed Date: 7/31/2025 Age: From 0 To 6 Total Minutes: 405 Time In: 09:00 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator/Owner, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. The following inspections/paperwork are still needed during the temporary time period: Approved building inspection with approved spaces identified on floor plan (must be completed on or before 10/19/25) Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25) The EPR plan must be updated (must be completed on or before 10/19/25) Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and is in the process of being updated. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. Children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must have components supplemented by the facility. You stated the process of the parents completing the nutrition opt-out forms has been challenging, but you are working to have all parents sign the nutrition opt-out form. Three (3) children files were monitored. Five (5) staff files were monitored. The legal operator’s file was monitored. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. During a complaint visit on 7/28/25, four (4) violations of child care requirements were cited and monitored today during the visit. Item #317 – staff/child ratios during nap time were in compliance and the teachers were withing staff/child ratio for naptime supervision. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #807 – this was corrected during the visit. During observation today, teachers were attentive to children that were covering their head with a blanket and pulling the blanket back from the child’s face and head. Item #871 – The safe sleep policy was followed by staff today during the visit. Infants 12 months and younger did not have blankets while sleeping and had documented sleep checks at least every 15 minutes. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #892 – this was corrected during the visit. During observations today, the safe sleep policy is posted in the infant classroom where it can be seen by caregivers and parents. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four through six year old children, the activity plan was dated 7/21/25 through 7/25/25. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One (1) feeding plan in space #3, the classroom with infant and one year old children, did not have a parent signature or date received by the center for a child that was twelve months old. .0902(a) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. Outdoor space #3, the outdoor space for infants and one year old children, had approximately a three foot area of the fence that was below four (4) feet and measured as low as three (3) feet, eight (8) inches. GS 110-91(6); .0605((i) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #4, the classroom with one year old children, the medication Genexa Kids Cold Crush and Equate Cortisone Cream, were stored in a lockbox with the key to the lockbox stored in the keyhole. 15A NCAC 18A .2820(d) 848 Questionable medication instructions from parents were followed without signed written dosage instructions received from physician or authorized health professional. There was one (1) child in space #4, the classroom with one year old children, that had Equate Cortisone Cream medication and a parent authorization form. The cortisone cream medication stated for children under twelve years of age to ask a doctor before use. There was one (1) child in space #4 that had Genexa Kids Cold Crush medication and a parent authorization form. The Genexa Kids Cold Crush medication stated for children under four years of age to ask a doctor before use. 10A NCAC 09 .0803(5) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There was one (1) diaper cream in space #4, the classroom with one year old children, that was expired. There was one (1) diaper cream in space #1B, the classroom with two year old children, that was expired. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, the classroom with one year old children, there was easily torn plastic stored unlocked below five feet. In space #1B, the classroom with two year old children, there was soft plastic wipes containers stored unlocked. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. The administrator did not have an application for employment on file. .0302(d)(1)(A) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation of a TB screening dated 2/22/24 was on file for one (1) staff with an employment date of 6/19/25. Refer to the staff and training worksheet. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. An emergency medical information form was not on file for the administrator. .0701(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. The Medication in Child Care training certificates could not be located for two (2) staff members for the five year renewal requirement. Refer to the staff and training worksheet. .1103(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/14/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was seventy-five percent (75%). Achieving Compliance – rule references are noted in the cited violations Item #858 The plastics and wipes were moved above five feet during the visit. This was corrected during the visit. Item #841 The lockbox was locked, and the key was taken out and stored at five feet or above. This was corrected during the visit. Item #848 Medications must be administered for the age listed on the manufacturing package. A doctor's note is required if the medication has age restrictions and states to ask a doctor before use. Item #849 The medication was removed from the classroom and discarded during the visit. This was corrected during the visit. Item #428 Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close or Mondays at opening. Item #541 The feeding plan must be signed by the parent and dated as to when it was received by the center. Item #824 We discussed that the fence height could be raised by adding firm metal wiring as is done on a different portion of the fencing. The fence height must be a minimum of four (4) feet. Item #1030 An application for employment must be on file for all staff, including the administrator by day one of employment. Item #1033 A TB test or screening that was completed within the last 12 months must be on file for the staff. Item #1035 An emergency medical information form must be on file for the administrator on or before the first day of employment. Item #1899 The Medication in Child Care training certificates must be on file for verification that the training was completed. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. It is recommended that you visit www.ncrlap.org for supplemental materials if you are preparing for the Environment Rating Scale Assessments. Additional notes to the Early Childhood Environment Rating Scale Revised Edition can be obtained on this website. It is also recommended that you register staff now for the upcoming webinar trainings listed on the ncrlap.org website. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that you will need to set a deadline to have the nutrition opt-out forms on file. Otherwise, you will need to supplement any missing components of children that do not have a nutrition opt-out form on file. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (c)When children bring their own food for meals or snacks to the center, if the food does not meet the nutritional requirements specified in Paragraph (a) of this Rule, the center must provide additional food necessary to meet those requirements. We discussed the rule requirements for activity plans. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that it is okay to use a tablet for music in the one year old classroom as long as children cannot see the screen. 10A NCAC 09 .0510 ACTIVITY AREAS (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. We discussed that orientation for the administrator, Ms. Vasquez, was completed through the rules review on 7/10/25. It is encouraged that if you need assistance in understanding child care rules to ask questions as needed and to ask for a technical assistance visit with details on what child care requirements you would like help understanding better. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS 110-91 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: Visit Date: 7/31/2025 Number Present: 32 Completed Date: 7/31/2025 Age: From 0 To 6 Total Minutes: 405 Time In: 09:00 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements during the first temporary time period visit. This facility is on a temporary license due to a change of ownership. Jessica Vasquez, Administrator, and Jay Vasquez, Legal Operator/Owner, were on-site and available to answer and ask questions. A computerized generated report of today’s visit was completed and reviewed with you. The printed visit summary was signed and a copy left with you. Currently this center operates with a Temporary License, issued 6/19/25 and is effective through 12/19/25. The restrictions include first shift only for seventy (70) children, ages 0-12 years old, meets enhanced staff/child ratios, meets enhanced space, and children under 2 ½ years in rooms with direct exits only. The Secretary of State website was checked today, and the company, Jihawee Co. is listed as active-current. If any changes to the organization need to be made, then you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. During this first Temporary Time Period visit, classrooms were monitored as well as the playground, materials, equipment and required posted items for meeting all minimum licensing requirements. The following inspections/paperwork are still needed during the temporary time period: Approved building inspection with approved spaces identified on floor plan (must be completed on or before 10/19/25) Administrative, operational, and personnel policies must be reviewed to meet required topics (must be completed on or before 10/19/25) The EPR plan must be updated (must be completed on or before 10/19/25) Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review 10A NCAC Chapter 9 Child Care Rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; A zoning letter for 301 Cane Creek Road, Fletcher dated 5/8/25 has been completed. An approved fire inspection was completed on 6/25/25. The last sanitation inspection was completed on 7/17/25 with fourteen (14) demerits for a Superior classification. Jessica Vasquez, Administrator, completed EPR training on 3/24/25. You stated he EPR plan has been transferred from the previous ownership and is in the process of being updated. The water lead testing was completed on 7/12/23. The lead based paint and asbestos testing was completed on 11/4/24 with no hazards identified. The children were observed in free play, large group activities, routine care, outdoor play, lunch, and rest time. Children bring their own meals and snacks. Some children have a nutrition opt-out form on file. The children that do not have a nutrition opt-out form on file have their meals and snacks must have components supplemented by the facility. You stated the process of the parents completing the nutrition opt-out forms has been challenging, but you are working to have all parents sign the nutrition opt-out form. Three (3) children files were monitored. Five (5) staff files were monitored. The legal operator’s file was monitored. To serve children on subsidy vouchers, the facility must transition to a three-star license or higher. If the facility cannot achieve a three-star license or higher, no children can be served that receive subsidy vouchers. Due to the change of ownership on 6/19/25, you have the option to transition to a four-star license based on the previous owner’s rated license points. The Initial Application for Assessment for a Two Component Star Rated License can be found on the Division’s website if you would like to apply for a rated license and the Rated License Request for Review Form can be requested if you would like to request the Environment Rating Scale (ERS) assessment. Plan to visit the ncrlap.org website to learn more about the assessment process. During a complaint visit on 7/28/25, four (4) violations of child care requirements were cited and monitored today during the visit. Item #317 – staff/child ratios during nap time were in compliance and the teachers were withing staff/child ratio for naptime supervision. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #807 – this was corrected during the visit. During observation today, teachers were attentive to children that were covering their head with a blanket and pulling the blanket back from the child’s face and head. Item #871 – The safe sleep policy was followed by staff today during the visit. Infants 12 months and younger did not have blankets while sleeping and had documented sleep checks at least every 15 minutes. This will be marked corrected by consultant visit. In addition, a letter of compliance was emailed on 7/29/25 by Jay Vasquez. Item #892 – this was corrected during the visit. During observations today, the safe sleep policy is posted in the infant classroom where it can be seen by caregivers and parents. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #2, the classroom with four through six year old children, the activity plan was dated 7/21/25 through 7/25/25. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One (1) feeding plan in space #3, the classroom with infant and one year old children, did not have a parent signature or date received by the center for a child that was twelve months old. .0902(a) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. Outdoor space #3, the outdoor space for infants and one year old children, had approximately a three foot area of the fence that was below four (4) feet and measured as low as three (3) feet, eight (8) inches. GS 110-91(6); .0605((i) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #4, the classroom with one year old children, the medication Genexa Kids Cold Crush and Equate Cortisone Cream, were stored in a lockbox with the key to the lockbox stored in the keyhole. 15A NCAC 18A .2820(d) 848 Questionable medication instructions from parents were followed without signed written dosage instructions received from physician or authorized health professional. There was one (1) child in space #4, the classroom with one year old children, that had Equate Cortisone Cream medication and a parent authorization form. The cortisone cream medication stated for children under twelve years of age to ask a doctor before use. There was one (1) child in space #4 that had Genexa Kids Cold Crush medication and a parent authorization form. The Genexa Kids Cold Crush medication stated for children under four years of age to ask a doctor before use. 10A NCAC 09 .0803(5) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There was one (1) diaper cream in space #4, the classroom with one year old children, that was expired. There was one (1) diaper cream in space #1B, the classroom with two year old children, that was expired. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, the classroom with one year old children, there was easily torn plastic stored unlocked below five feet. In space #1B, the classroom with two year old children, there was soft plastic wipes containers stored unlocked. .0604(q) 1030 Application for employment and date of birth was not on file for all staff. The administrator did not have an application for employment on file. .0302(d)(1)(A) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation of a TB screening dated 2/22/24 was on file for one (1) staff with an employment date of 6/19/25. Refer to the staff and training worksheet. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. An emergency medical information form was not on file for the administrator. .0701(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. The Medication in Child Care training certificates could not be located for two (2) staff members for the five year renewal requirement. Refer to the staff and training worksheet. .1103(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/14/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. The compliance history of the facility prior to the visit today was seventy-five percent (75%). Achieving Compliance – rule references are noted in the cited violations Item #858 The plastics and wipes were moved above five feet during the visit. This was corrected during the visit. Item #841 The lockbox was locked, and the key was taken out and stored at five feet or above. This was corrected during the visit. Item #848 Medications must be administered for the age listed on the manufacturing package. A doctor's note is required if the medication has age restrictions and states to ask a doctor before use. Item #849 The medication was removed from the classroom and discarded during the visit. This was corrected during the visit. Item #428 Activity plans must be current to implement activities with children. We discussed to have staff plan up to a week ahead and post their activity plans on Fridays at close or Mondays at opening. Item #541 The feeding plan must be signed by the parent and dated as to when it was received by the center. Item #824 We discussed that the fence height could be raised by adding firm metal wiring as is done on a different portion of the fencing. The fence height must be a minimum of four (4) feet. Item #1030 An application for employment must be on file for all staff, including the administrator by day one of employment. Item #1033 A TB test or screening that was completed within the last 12 months must be on file for the staff. Item #1035 An emergency medical information form must be on file for the administrator on or before the first day of employment. Item #1899 The Medication in Child Care training certificates must be on file for verification that the training was completed. Rated License Assessment: Compliance History: The program must maintain a 75% or higher compliance history score to be eligible for a 2-5 star rated license. Staff Education: It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submitted an official transcript (if applicable) and applied for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. If you choose to apply for a rated license, all teaching staff would need to have active DCDEE WORKS accounts with official transcripts submitted, on or before 10/19/25. Rated License Consultation: Plan to review the three pathways to a rated license on the Division’s website. We discussed you have the option to use the previous owner’s rated license points to transition to a four-star rated license as long as the compliance history score for the facility is seventy-five percent (75%) or higher at the end of the temporary time period and the facility is using an approved curriculum with four year old children. It is recommended that you visit www.ncrlap.org for supplemental materials if you are preparing for the Environment Rating Scale Assessments. Additional notes to the Early Childhood Environment Rating Scale Revised Edition can be obtained on this website. It is also recommended that you register staff now for the upcoming webinar trainings listed on the ncrlap.org website. Contact your local Child Care Resource and Referral office for further technical assistance if you are choosing to request the Environment Rating Scales. Consultation: We discussed that classrooms have one (1) teacher and how the supervision requirement is different at mealtimes. Teachers cannot perform other tasks during mealtimes to meet the supervision requirement. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a)Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (5) staff must be able to see and hear children aged birth to five years old while the children are eating. We discussed that you will need to set a deadline to have the nutrition opt-out forms on file. Otherwise, you will need to supplement any missing components of children that do not have a nutrition opt-out form on file. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (c)When children bring their own food for meals or snacks to the center, if the food does not meet the nutritional requirements specified in Paragraph (a) of this Rule, the center must provide additional food necessary to meet those requirements. We discussed the rule requirements for activity plans. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (a) The activity plan shall: (1) identify activities that allow children to choose to participate with the whole group, part of the group, or independent of the group; (2) reflect that the children have four different activities daily, at least one of which is outdoors, if weather conditions permit, as listed in G.S. 110-91(12) as follows: (A)art and other creative play; (B)children's books; (C)blocks and block building; (D)manipulatives; and (E)family living and dramatic play; and (3) include a daily gross motor activity that may occur indoors or outdoors. We discussed that it is okay to use a tablet for music in the one year old classroom as long as children cannot see the screen. 10A NCAC 09 .0510 ACTIVITY AREAS (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. We discussed that orientation for the administrator, Ms. Vasquez, was completed through the rules review on 7/10/25. It is encouraged that if you need assistance in understanding child care rules to ask questions as needed and to ask for a technical assistance visit with details on what child care requirements you would like help understanding better. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or my supervisor, Bonnie Mathis at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0601 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0725-260L Visit Date: 7/28/2025 Number Present: 31 Completed Date: 7/28/2025 Age: From 0 To 6 Total Minutes: 170 Time In: 11:55 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 7/17/25 and sent to me on 7/17/25. Children were observed during rest time. There is a concern regarding supervision. Based on interviews with staff, the owner’s school-age child is at the facility sometimes and either stays in the office, may be in one classroom, or walk to other classrooms. The owner stated his school-age child was on-site regularly in the first couple of weeks after the ownership change. The school-age child does not regularly attend any longer due to being in elementary school and the owner leaving the premises of the child care facility to pick up his school-age child and not returning to the program. Based on observations today, the owner’s school-age child was not on-site during the visit. Based on staff interviews and observations during the visit, the allegation regarding supervision is unsubstantiated. There is a concern regarding staff/child ratio. Based on interviews with staff for two year old children and older, when outside and a child needs to use the bathroom or be changed, a teacher takes that child plus additional children inside to maintain staff/child ratios. Staff stated that staff/child ratios are maintained indoors and outdoors. Based on observations during the visit at rest time, the staff child ratios were as follows: Spaces #4 and #2 were not in use during rest time. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years. Space #3 – there were two (2) staff with ten (10) resting children ages infant through one year. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is unsubstantiated. There is a concern regarding nurture and care of children. Based the interviews with staff, there have been no known incidents of a teacher being rough with a child under the new ownership. Based on observations during the visit, children were cared for in a nurturing and caring manner. Based on staff interviews and observations during the visit, the allegation regarding nurture and care is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 317 The staff/child ratios for children, two years and older, during naptime were not maintained by having at least one person in each room, visually supervising all children and the total number of required staff on the premises within calling distance of each room occupied by children. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years; ratio is 1:9. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years; ratio is 1:10. The owner was the only available person on-site within calling distance of the two (2) rooms occupied by children. .1801(b) 807 A safe indoor and outdoor environment was not provided for the children. During the walkthrough there were four (4) sleeping children that had their heads covered with a blanket; there were two (2) children in space #1B, the classroom with two through six year old children, and two (2) children in space #3, the classroom with infants through one year old children. 10A NCAC 09 .0601(a) 871 Center staff did not comply with the safe sleep policy. A twelve month old infant was sleeping on a mat with a blanket. There was no documentation of sleep checks for the twelve month old infant. 10A NCAC 09 .0606(a) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The safe sleep policy was not posted in space #3, the classroom with infant and one year old children. .0606(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/11/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #317 We discussed in the future to have more children added to one classroom and keep the other classroom within the required ratio if only one person is on-site and within calling distance to the room occupied by children. If you choose to have both classrooms that need a person to be on-site and within calling distance, the appropriate number of persons must be on-site. *Item #807 Blankets were moved away from the four (4) children's faces during the visit. This was corrected during the visit. When children go to sleep and cover their head with a blanket, the staff must uncover the child’s head where they can see the child’s face. A child’s face cannot be checked for color or breathing if covered by a blanket. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/2.2.0.1 • Positioning Staff: Staff should carefully plan where they will be positioned to keep children safe, placing themselves where they can see and hear the children all the time. Staff should be able to easily see and hear where children are playing, sleeping, and eating. Good positioning allows staff to respond quickly when needed and stay near children who may need extra support. *Item #871 The safe sleep policy must be followed for infants ages twelve (12) months and younger. Infants cannot have a blanket even when sleeping on a mat. Infants must have the required fifteen (15) minute sleep checks documented even when sleeping on a mat. To achieve compliance, we discussed a plan must be provided that includes reviewing the safe sleep policy with staff, ensuring that infants do not sleep with a blanket, and ensuring that safe sleep checks are conducted at least every fifteen (15) minutes for infants. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/3.1.4.1 • Sleep surface and accessories: Keep soft or loose bedding away from sleeping infants and out of sleep areas. o Do not place soft items in the crib. Soft items include, but are not limited to, bumper pads, pillows, quilts, comforters, sleep positioning devices, sheepskins, blanket, flat or non-fitted sheets, cloth diapers, bibs, stuffed animals. o Do not hang blankets and other items on the sides of cribs. o Do not place weighted products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. *Item #892 The safe sleep policy was posted during the visit. The violation was corrected during the visit. Consultation is provided as follows: A follow-up visit will be conducted due to the supervision violation regarding naptime ratios. It is recommended to review the child care rules below with staff. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS 10A NCAC 09 .2818 ENHANCED STAFF/CHILD RATIOS FOR A RATED LICENSE FOR CHILD CARE CENTERS It is recommended to review the child care law and rule with staff. 110 91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. It is recommended to enroll the owner’s school-age child in the program, if the child is on-site on a regular basis, to provide consistency and understanding to the child of where to go and what is expected. It is also recommended to discuss the plan for the owner’s school-age child with staff and parents so that everyone understands where the school-age child will be during operating hours at the child care facility. We discussed the child care law below and that there could be violations of child care requirements if the owner’s school-age child is not enrolled and is mixed with children enrolled in the program. It is recommended to review the child care law below with parents and staff. 110 91. Mandatory standards for a license. All child care facilities shall comply with all State laws and federal laws and local ordinances that pertain to child health, safety, and welfare. Except as otherwise provided in this Article, the standards in this section shall be complied with by all child care facilities. However, none of the standards in this section apply to the school age children of the operator of a child care facility but do apply to the preschool age children of the operator…. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review child care laws and rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0606 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0725-260L Visit Date: 7/28/2025 Number Present: 31 Completed Date: 7/28/2025 Age: From 0 To 6 Total Minutes: 170 Time In: 11:55 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 7/17/25 and sent to me on 7/17/25. Children were observed during rest time. There is a concern regarding supervision. Based on interviews with staff, the owner’s school-age child is at the facility sometimes and either stays in the office, may be in one classroom, or walk to other classrooms. The owner stated his school-age child was on-site regularly in the first couple of weeks after the ownership change. The school-age child does not regularly attend any longer due to being in elementary school and the owner leaving the premises of the child care facility to pick up his school-age child and not returning to the program. Based on observations today, the owner’s school-age child was not on-site during the visit. Based on staff interviews and observations during the visit, the allegation regarding supervision is unsubstantiated. There is a concern regarding staff/child ratio. Based on interviews with staff for two year old children and older, when outside and a child needs to use the bathroom or be changed, a teacher takes that child plus additional children inside to maintain staff/child ratios. Staff stated that staff/child ratios are maintained indoors and outdoors. Based on observations during the visit at rest time, the staff child ratios were as follows: Spaces #4 and #2 were not in use during rest time. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years. Space #3 – there were two (2) staff with ten (10) resting children ages infant through one year. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is unsubstantiated. There is a concern regarding nurture and care of children. Based the interviews with staff, there have been no known incidents of a teacher being rough with a child under the new ownership. Based on observations during the visit, children were cared for in a nurturing and caring manner. Based on staff interviews and observations during the visit, the allegation regarding nurture and care is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 317 The staff/child ratios for children, two years and older, during naptime were not maintained by having at least one person in each room, visually supervising all children and the total number of required staff on the premises within calling distance of each room occupied by children. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years; ratio is 1:9. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years; ratio is 1:10. The owner was the only available person on-site within calling distance of the two (2) rooms occupied by children. .1801(b) 807 A safe indoor and outdoor environment was not provided for the children. During the walkthrough there were four (4) sleeping children that had their heads covered with a blanket; there were two (2) children in space #1B, the classroom with two through six year old children, and two (2) children in space #3, the classroom with infants through one year old children. 10A NCAC 09 .0601(a) 871 Center staff did not comply with the safe sleep policy. A twelve month old infant was sleeping on a mat with a blanket. There was no documentation of sleep checks for the twelve month old infant. 10A NCAC 09 .0606(a) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The safe sleep policy was not posted in space #3, the classroom with infant and one year old children. .0606(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/11/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #317 We discussed in the future to have more children added to one classroom and keep the other classroom within the required ratio if only one person is on-site and within calling distance to the room occupied by children. If you choose to have both classrooms that need a person to be on-site and within calling distance, the appropriate number of persons must be on-site. *Item #807 Blankets were moved away from the four (4) children's faces during the visit. This was corrected during the visit. When children go to sleep and cover their head with a blanket, the staff must uncover the child’s head where they can see the child’s face. A child’s face cannot be checked for color or breathing if covered by a blanket. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/2.2.0.1 • Positioning Staff: Staff should carefully plan where they will be positioned to keep children safe, placing themselves where they can see and hear the children all the time. Staff should be able to easily see and hear where children are playing, sleeping, and eating. Good positioning allows staff to respond quickly when needed and stay near children who may need extra support. *Item #871 The safe sleep policy must be followed for infants ages twelve (12) months and younger. Infants cannot have a blanket even when sleeping on a mat. Infants must have the required fifteen (15) minute sleep checks documented even when sleeping on a mat. To achieve compliance, we discussed a plan must be provided that includes reviewing the safe sleep policy with staff, ensuring that infants do not sleep with a blanket, and ensuring that safe sleep checks are conducted at least every fifteen (15) minutes for infants. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/3.1.4.1 • Sleep surface and accessories: Keep soft or loose bedding away from sleeping infants and out of sleep areas. o Do not place soft items in the crib. Soft items include, but are not limited to, bumper pads, pillows, quilts, comforters, sleep positioning devices, sheepskins, blanket, flat or non-fitted sheets, cloth diapers, bibs, stuffed animals. o Do not hang blankets and other items on the sides of cribs. o Do not place weighted products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. *Item #892 The safe sleep policy was posted during the visit. The violation was corrected during the visit. Consultation is provided as follows: A follow-up visit will be conducted due to the supervision violation regarding naptime ratios. It is recommended to review the child care rules below with staff. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS 10A NCAC 09 .2818 ENHANCED STAFF/CHILD RATIOS FOR A RATED LICENSE FOR CHILD CARE CENTERS It is recommended to review the child care law and rule with staff. 110 91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. It is recommended to enroll the owner’s school-age child in the program, if the child is on-site on a regular basis, to provide consistency and understanding to the child of where to go and what is expected. It is also recommended to discuss the plan for the owner’s school-age child with staff and parents so that everyone understands where the school-age child will be during operating hours at the child care facility. We discussed the child care law below and that there could be violations of child care requirements if the owner’s school-age child is not enrolled and is mixed with children enrolled in the program. It is recommended to review the child care law below with parents and staff. 110 91. Mandatory standards for a license. All child care facilities shall comply with all State laws and federal laws and local ordinances that pertain to child health, safety, and welfare. Except as otherwise provided in this Article, the standards in this section shall be complied with by all child care facilities. However, none of the standards in this section apply to the school age children of the operator of a child care facility but do apply to the preschool age children of the operator…. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review child care laws and rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0713 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0725-260L Visit Date: 7/28/2025 Number Present: 31 Completed Date: 7/28/2025 Age: From 0 To 6 Total Minutes: 170 Time In: 11:55 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 7/17/25 and sent to me on 7/17/25. Children were observed during rest time. There is a concern regarding supervision. Based on interviews with staff, the owner’s school-age child is at the facility sometimes and either stays in the office, may be in one classroom, or walk to other classrooms. The owner stated his school-age child was on-site regularly in the first couple of weeks after the ownership change. The school-age child does not regularly attend any longer due to being in elementary school and the owner leaving the premises of the child care facility to pick up his school-age child and not returning to the program. Based on observations today, the owner’s school-age child was not on-site during the visit. Based on staff interviews and observations during the visit, the allegation regarding supervision is unsubstantiated. There is a concern regarding staff/child ratio. Based on interviews with staff for two year old children and older, when outside and a child needs to use the bathroom or be changed, a teacher takes that child plus additional children inside to maintain staff/child ratios. Staff stated that staff/child ratios are maintained indoors and outdoors. Based on observations during the visit at rest time, the staff child ratios were as follows: Spaces #4 and #2 were not in use during rest time. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years. Space #3 – there were two (2) staff with ten (10) resting children ages infant through one year. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is unsubstantiated. There is a concern regarding nurture and care of children. Based the interviews with staff, there have been no known incidents of a teacher being rough with a child under the new ownership. Based on observations during the visit, children were cared for in a nurturing and caring manner. Based on staff interviews and observations during the visit, the allegation regarding nurture and care is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 317 The staff/child ratios for children, two years and older, during naptime were not maintained by having at least one person in each room, visually supervising all children and the total number of required staff on the premises within calling distance of each room occupied by children. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years; ratio is 1:9. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years; ratio is 1:10. The owner was the only available person on-site within calling distance of the two (2) rooms occupied by children. .1801(b) 807 A safe indoor and outdoor environment was not provided for the children. During the walkthrough there were four (4) sleeping children that had their heads covered with a blanket; there were two (2) children in space #1B, the classroom with two through six year old children, and two (2) children in space #3, the classroom with infants through one year old children. 10A NCAC 09 .0601(a) 871 Center staff did not comply with the safe sleep policy. A twelve month old infant was sleeping on a mat with a blanket. There was no documentation of sleep checks for the twelve month old infant. 10A NCAC 09 .0606(a) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The safe sleep policy was not posted in space #3, the classroom with infant and one year old children. .0606(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/11/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #317 We discussed in the future to have more children added to one classroom and keep the other classroom within the required ratio if only one person is on-site and within calling distance to the room occupied by children. If you choose to have both classrooms that need a person to be on-site and within calling distance, the appropriate number of persons must be on-site. *Item #807 Blankets were moved away from the four (4) children's faces during the visit. This was corrected during the visit. When children go to sleep and cover their head with a blanket, the staff must uncover the child’s head where they can see the child’s face. A child’s face cannot be checked for color or breathing if covered by a blanket. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/2.2.0.1 • Positioning Staff: Staff should carefully plan where they will be positioned to keep children safe, placing themselves where they can see and hear the children all the time. Staff should be able to easily see and hear where children are playing, sleeping, and eating. Good positioning allows staff to respond quickly when needed and stay near children who may need extra support. *Item #871 The safe sleep policy must be followed for infants ages twelve (12) months and younger. Infants cannot have a blanket even when sleeping on a mat. Infants must have the required fifteen (15) minute sleep checks documented even when sleeping on a mat. To achieve compliance, we discussed a plan must be provided that includes reviewing the safe sleep policy with staff, ensuring that infants do not sleep with a blanket, and ensuring that safe sleep checks are conducted at least every fifteen (15) minutes for infants. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/3.1.4.1 • Sleep surface and accessories: Keep soft or loose bedding away from sleeping infants and out of sleep areas. o Do not place soft items in the crib. Soft items include, but are not limited to, bumper pads, pillows, quilts, comforters, sleep positioning devices, sheepskins, blanket, flat or non-fitted sheets, cloth diapers, bibs, stuffed animals. o Do not hang blankets and other items on the sides of cribs. o Do not place weighted products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. *Item #892 The safe sleep policy was posted during the visit. The violation was corrected during the visit. Consultation is provided as follows: A follow-up visit will be conducted due to the supervision violation regarding naptime ratios. It is recommended to review the child care rules below with staff. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS 10A NCAC 09 .2818 ENHANCED STAFF/CHILD RATIOS FOR A RATED LICENSE FOR CHILD CARE CENTERS It is recommended to review the child care law and rule with staff. 110 91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. It is recommended to enroll the owner’s school-age child in the program, if the child is on-site on a regular basis, to provide consistency and understanding to the child of where to go and what is expected. It is also recommended to discuss the plan for the owner’s school-age child with staff and parents so that everyone understands where the school-age child will be during operating hours at the child care facility. We discussed the child care law below and that there could be violations of child care requirements if the owner’s school-age child is not enrolled and is mixed with children enrolled in the program. It is recommended to review the child care law below with parents and staff. 110 91. Mandatory standards for a license. All child care facilities shall comply with all State laws and federal laws and local ordinances that pertain to child health, safety, and welfare. Except as otherwise provided in this Article, the standards in this section shall be complied with by all child care facilities. However, none of the standards in this section apply to the school age children of the operator of a child care facility but do apply to the preschool age children of the operator…. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review child care laws and rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2215 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0725-260L Visit Date: 7/28/2025 Number Present: 31 Completed Date: 7/28/2025 Age: From 0 To 6 Total Minutes: 170 Time In: 11:55 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 7/17/25 and sent to me on 7/17/25. Children were observed during rest time. There is a concern regarding supervision. Based on interviews with staff, the owner’s school-age child is at the facility sometimes and either stays in the office, may be in one classroom, or walk to other classrooms. The owner stated his school-age child was on-site regularly in the first couple of weeks after the ownership change. The school-age child does not regularly attend any longer due to being in elementary school and the owner leaving the premises of the child care facility to pick up his school-age child and not returning to the program. Based on observations today, the owner’s school-age child was not on-site during the visit. Based on staff interviews and observations during the visit, the allegation regarding supervision is unsubstantiated. There is a concern regarding staff/child ratio. Based on interviews with staff for two year old children and older, when outside and a child needs to use the bathroom or be changed, a teacher takes that child plus additional children inside to maintain staff/child ratios. Staff stated that staff/child ratios are maintained indoors and outdoors. Based on observations during the visit at rest time, the staff child ratios were as follows: Spaces #4 and #2 were not in use during rest time. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years. Space #3 – there were two (2) staff with ten (10) resting children ages infant through one year. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is unsubstantiated. There is a concern regarding nurture and care of children. Based the interviews with staff, there have been no known incidents of a teacher being rough with a child under the new ownership. Based on observations during the visit, children were cared for in a nurturing and caring manner. Based on staff interviews and observations during the visit, the allegation regarding nurture and care is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 317 The staff/child ratios for children, two years and older, during naptime were not maintained by having at least one person in each room, visually supervising all children and the total number of required staff on the premises within calling distance of each room occupied by children. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years; ratio is 1:9. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years; ratio is 1:10. The owner was the only available person on-site within calling distance of the two (2) rooms occupied by children. .1801(b) 807 A safe indoor and outdoor environment was not provided for the children. During the walkthrough there were four (4) sleeping children that had their heads covered with a blanket; there were two (2) children in space #1B, the classroom with two through six year old children, and two (2) children in space #3, the classroom with infants through one year old children. 10A NCAC 09 .0601(a) 871 Center staff did not comply with the safe sleep policy. A twelve month old infant was sleeping on a mat with a blanket. There was no documentation of sleep checks for the twelve month old infant. 10A NCAC 09 .0606(a) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The safe sleep policy was not posted in space #3, the classroom with infant and one year old children. .0606(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/11/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #317 We discussed in the future to have more children added to one classroom and keep the other classroom within the required ratio if only one person is on-site and within calling distance to the room occupied by children. If you choose to have both classrooms that need a person to be on-site and within calling distance, the appropriate number of persons must be on-site. *Item #807 Blankets were moved away from the four (4) children's faces during the visit. This was corrected during the visit. When children go to sleep and cover their head with a blanket, the staff must uncover the child’s head where they can see the child’s face. A child’s face cannot be checked for color or breathing if covered by a blanket. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/2.2.0.1 • Positioning Staff: Staff should carefully plan where they will be positioned to keep children safe, placing themselves where they can see and hear the children all the time. Staff should be able to easily see and hear where children are playing, sleeping, and eating. Good positioning allows staff to respond quickly when needed and stay near children who may need extra support. *Item #871 The safe sleep policy must be followed for infants ages twelve (12) months and younger. Infants cannot have a blanket even when sleeping on a mat. Infants must have the required fifteen (15) minute sleep checks documented even when sleeping on a mat. To achieve compliance, we discussed a plan must be provided that includes reviewing the safe sleep policy with staff, ensuring that infants do not sleep with a blanket, and ensuring that safe sleep checks are conducted at least every fifteen (15) minutes for infants. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/3.1.4.1 • Sleep surface and accessories: Keep soft or loose bedding away from sleeping infants and out of sleep areas. o Do not place soft items in the crib. Soft items include, but are not limited to, bumper pads, pillows, quilts, comforters, sleep positioning devices, sheepskins, blanket, flat or non-fitted sheets, cloth diapers, bibs, stuffed animals. o Do not hang blankets and other items on the sides of cribs. o Do not place weighted products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. *Item #892 The safe sleep policy was posted during the visit. The violation was corrected during the visit. Consultation is provided as follows: A follow-up visit will be conducted due to the supervision violation regarding naptime ratios. It is recommended to review the child care rules below with staff. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS 10A NCAC 09 .2818 ENHANCED STAFF/CHILD RATIOS FOR A RATED LICENSE FOR CHILD CARE CENTERS It is recommended to review the child care law and rule with staff. 110 91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. It is recommended to enroll the owner’s school-age child in the program, if the child is on-site on a regular basis, to provide consistency and understanding to the child of where to go and what is expected. It is also recommended to discuss the plan for the owner’s school-age child with staff and parents so that everyone understands where the school-age child will be during operating hours at the child care facility. We discussed the child care law below and that there could be violations of child care requirements if the owner’s school-age child is not enrolled and is mixed with children enrolled in the program. It is recommended to review the child care law below with parents and staff. 110 91. Mandatory standards for a license. All child care facilities shall comply with all State laws and federal laws and local ordinances that pertain to child health, safety, and welfare. Except as otherwise provided in this Article, the standards in this section shall be complied with by all child care facilities. However, none of the standards in this section apply to the school age children of the operator of a child care facility but do apply to the preschool age children of the operator…. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review child care laws and rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2818 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0725-260L Visit Date: 7/28/2025 Number Present: 31 Completed Date: 7/28/2025 Age: From 0 To 6 Total Minutes: 170 Time In: 11:55 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 7/17/25 and sent to me on 7/17/25. Children were observed during rest time. There is a concern regarding supervision. Based on interviews with staff, the owner’s school-age child is at the facility sometimes and either stays in the office, may be in one classroom, or walk to other classrooms. The owner stated his school-age child was on-site regularly in the first couple of weeks after the ownership change. The school-age child does not regularly attend any longer due to being in elementary school and the owner leaving the premises of the child care facility to pick up his school-age child and not returning to the program. Based on observations today, the owner’s school-age child was not on-site during the visit. Based on staff interviews and observations during the visit, the allegation regarding supervision is unsubstantiated. There is a concern regarding staff/child ratio. Based on interviews with staff for two year old children and older, when outside and a child needs to use the bathroom or be changed, a teacher takes that child plus additional children inside to maintain staff/child ratios. Staff stated that staff/child ratios are maintained indoors and outdoors. Based on observations during the visit at rest time, the staff child ratios were as follows: Spaces #4 and #2 were not in use during rest time. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years. Space #3 – there were two (2) staff with ten (10) resting children ages infant through one year. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is unsubstantiated. There is a concern regarding nurture and care of children. Based the interviews with staff, there have been no known incidents of a teacher being rough with a child under the new ownership. Based on observations during the visit, children were cared for in a nurturing and caring manner. Based on staff interviews and observations during the visit, the allegation regarding nurture and care is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 317 The staff/child ratios for children, two years and older, during naptime were not maintained by having at least one person in each room, visually supervising all children and the total number of required staff on the premises within calling distance of each room occupied by children. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years; ratio is 1:9. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years; ratio is 1:10. The owner was the only available person on-site within calling distance of the two (2) rooms occupied by children. .1801(b) 807 A safe indoor and outdoor environment was not provided for the children. During the walkthrough there were four (4) sleeping children that had their heads covered with a blanket; there were two (2) children in space #1B, the classroom with two through six year old children, and two (2) children in space #3, the classroom with infants through one year old children. 10A NCAC 09 .0601(a) 871 Center staff did not comply with the safe sleep policy. A twelve month old infant was sleeping on a mat with a blanket. There was no documentation of sleep checks for the twelve month old infant. 10A NCAC 09 .0606(a) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The safe sleep policy was not posted in space #3, the classroom with infant and one year old children. .0606(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/11/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #317 We discussed in the future to have more children added to one classroom and keep the other classroom within the required ratio if only one person is on-site and within calling distance to the room occupied by children. If you choose to have both classrooms that need a person to be on-site and within calling distance, the appropriate number of persons must be on-site. *Item #807 Blankets were moved away from the four (4) children's faces during the visit. This was corrected during the visit. When children go to sleep and cover their head with a blanket, the staff must uncover the child’s head where they can see the child’s face. A child’s face cannot be checked for color or breathing if covered by a blanket. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/2.2.0.1 • Positioning Staff: Staff should carefully plan where they will be positioned to keep children safe, placing themselves where they can see and hear the children all the time. Staff should be able to easily see and hear where children are playing, sleeping, and eating. Good positioning allows staff to respond quickly when needed and stay near children who may need extra support. *Item #871 The safe sleep policy must be followed for infants ages twelve (12) months and younger. Infants cannot have a blanket even when sleeping on a mat. Infants must have the required fifteen (15) minute sleep checks documented even when sleeping on a mat. To achieve compliance, we discussed a plan must be provided that includes reviewing the safe sleep policy with staff, ensuring that infants do not sleep with a blanket, and ensuring that safe sleep checks are conducted at least every fifteen (15) minutes for infants. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/3.1.4.1 • Sleep surface and accessories: Keep soft or loose bedding away from sleeping infants and out of sleep areas. o Do not place soft items in the crib. Soft items include, but are not limited to, bumper pads, pillows, quilts, comforters, sleep positioning devices, sheepskins, blanket, flat or non-fitted sheets, cloth diapers, bibs, stuffed animals. o Do not hang blankets and other items on the sides of cribs. o Do not place weighted products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. *Item #892 The safe sleep policy was posted during the visit. The violation was corrected during the visit. Consultation is provided as follows: A follow-up visit will be conducted due to the supervision violation regarding naptime ratios. It is recommended to review the child care rules below with staff. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS 10A NCAC 09 .2818 ENHANCED STAFF/CHILD RATIOS FOR A RATED LICENSE FOR CHILD CARE CENTERS It is recommended to review the child care law and rule with staff. 110 91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. It is recommended to enroll the owner’s school-age child in the program, if the child is on-site on a regular basis, to provide consistency and understanding to the child of where to go and what is expected. It is also recommended to discuss the plan for the owner’s school-age child with staff and parents so that everyone understands where the school-age child will be during operating hours at the child care facility. We discussed the child care law below and that there could be violations of child care requirements if the owner’s school-age child is not enrolled and is mixed with children enrolled in the program. It is recommended to review the child care law below with parents and staff. 110 91. Mandatory standards for a license. All child care facilities shall comply with all State laws and federal laws and local ordinances that pertain to child health, safety, and welfare. Except as otherwise provided in this Article, the standards in this section shall be complied with by all child care facilities. However, none of the standards in this section apply to the school age children of the operator of a child care facility but do apply to the preschool age children of the operator…. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review child care laws and rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-90 · Violation
Name of Operation: Love & Learning Child Care Center Facility ID: 45000439 Consultant: MONICA HOUCK Operation Type: Center Case Number: 0725-260L Visit Date: 7/28/2025 Number Present: 31 Completed Date: 7/28/2025 Age: From 0 To 6 Total Minutes: 170 Time In: 11:55 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of child care requirements. A computerized generated report of the visit was completed, reviewed with you, and signed by me, Monica Houck, Lead Child Care Consultant and also signed by Jessica Vasquez, Administrator, during the visit. A signed copy of the visit summary was left on-site for you. An ownership change occurred on 6/19/25. The Administrator, Jessica Vasquez, and Legal Operator/Owner, Jay Vasquez, assisted me today. The facility operates with a temporary license issued on 6/19/25. Daytime Care only; meets enhanced ratio; meets enhanced space; children under 2.5 years in rooms with direct exits only. The complaint was received by the Division of Child Development and Early Education on 7/17/25 and sent to me on 7/17/25. Children were observed during rest time. There is a concern regarding supervision. Based on interviews with staff, the owner’s school-age child is at the facility sometimes and either stays in the office, may be in one classroom, or walk to other classrooms. The owner stated his school-age child was on-site regularly in the first couple of weeks after the ownership change. The school-age child does not regularly attend any longer due to being in elementary school and the owner leaving the premises of the child care facility to pick up his school-age child and not returning to the program. Based on observations today, the owner’s school-age child was not on-site during the visit. Based on staff interviews and observations during the visit, the allegation regarding supervision is unsubstantiated. There is a concern regarding staff/child ratio. Based on interviews with staff for two year old children and older, when outside and a child needs to use the bathroom or be changed, a teacher takes that child plus additional children inside to maintain staff/child ratios. Staff stated that staff/child ratios are maintained indoors and outdoors. Based on observations during the visit at rest time, the staff child ratios were as follows: Spaces #4 and #2 were not in use during rest time. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years. Space #3 – there were two (2) staff with ten (10) resting children ages infant through one year. Based on staff interviews and observations during the visit, the allegation regarding staff/child ratio is unsubstantiated. There is a concern regarding nurture and care of children. Based the interviews with staff, there have been no known incidents of a teacher being rough with a child under the new ownership. Based on observations during the visit, children were cared for in a nurturing and caring manner. Based on staff interviews and observations during the visit, the allegation regarding nurture and care is unsubstantiated. The following violations of child care requirements were observed: Violation Number Comment Rule 317 The staff/child ratios for children, two years and older, during naptime were not maintained by having at least one person in each room, visually supervising all children and the total number of required staff on the premises within calling distance of each room occupied by children. Space #1B – there was one (1) staff with ten (10) resting children ages two through six years; ratio is 1:9. Space #1A – there was one (1) staff with eleven (11) resting children ages three through six years; ratio is 1:10. The owner was the only available person on-site within calling distance of the two (2) rooms occupied by children. .1801(b) 807 A safe indoor and outdoor environment was not provided for the children. During the walkthrough there were four (4) sleeping children that had their heads covered with a blanket; there were two (2) children in space #1B, the classroom with two through six year old children, and two (2) children in space #3, the classroom with infants through one year old children. 10A NCAC 09 .0601(a) 871 Center staff did not comply with the safe sleep policy. A twelve month old infant was sleeping on a mat with a blanket. There was no documentation of sleep checks for the twelve month old infant. 10A NCAC 09 .0606(a) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The safe sleep policy was not posted in space #3, the classroom with infant and one year old children. .0606(b) All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement on or before 8/11/25. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: monica.houck@dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education (DCDEE) Attn: Monica Houck 151 Creekview Rd, Hendersonville, NC 28792 Please call me at 828-243-2154, or email monica.houck@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Achieving Compliance – rule references are noted in the cited violations *Item #317 We discussed in the future to have more children added to one classroom and keep the other classroom within the required ratio if only one person is on-site and within calling distance to the room occupied by children. If you choose to have both classrooms that need a person to be on-site and within calling distance, the appropriate number of persons must be on-site. *Item #807 Blankets were moved away from the four (4) children's faces during the visit. This was corrected during the visit. When children go to sleep and cover their head with a blanket, the staff must uncover the child’s head where they can see the child’s face. A child’s face cannot be checked for color or breathing if covered by a blanket. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/2.2.0.1 • Positioning Staff: Staff should carefully plan where they will be positioned to keep children safe, placing themselves where they can see and hear the children all the time. Staff should be able to easily see and hear where children are playing, sleeping, and eating. Good positioning allows staff to respond quickly when needed and stay near children who may need extra support. *Item #871 The safe sleep policy must be followed for infants ages twelve (12) months and younger. Infants cannot have a blanket even when sleeping on a mat. Infants must have the required fifteen (15) minute sleep checks documented even when sleeping on a mat. To achieve compliance, we discussed a plan must be provided that includes reviewing the safe sleep policy with staff, ensuring that infants do not sleep with a blanket, and ensuring that safe sleep checks are conducted at least every fifteen (15) minutes for infants. Resource below from Caring for Our Children https://nrckids.org/CFOC/Database/3.1.4.1 • Sleep surface and accessories: Keep soft or loose bedding away from sleeping infants and out of sleep areas. o Do not place soft items in the crib. Soft items include, but are not limited to, bumper pads, pillows, quilts, comforters, sleep positioning devices, sheepskins, blanket, flat or non-fitted sheets, cloth diapers, bibs, stuffed animals. o Do not hang blankets and other items on the sides of cribs. o Do not place weighted products of any kind (e.g., clothing, blankets, sleep sacks, toys, or stuffed animals) on or near the sleeping infant. *Item #892 The safe sleep policy was posted during the visit. The violation was corrected during the visit. Consultation is provided as follows: A follow-up visit will be conducted due to the supervision violation regarding naptime ratios. It is recommended to review the child care rules below with staff. 10A NCAC 09 .0713 STAFF/CHILD RATIOS FOR CENTERS 10A NCAC 09 .2818 ENHANCED STAFF/CHILD RATIOS FOR A RATED LICENSE FOR CHILD CARE CENTERS It is recommended to review the child care law and rule with staff. 110 91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. It is recommended to enroll the owner’s school-age child in the program, if the child is on-site on a regular basis, to provide consistency and understanding to the child of where to go and what is expected. It is also recommended to discuss the plan for the owner’s school-age child with staff and parents so that everyone understands where the school-age child will be during operating hours at the child care facility. We discussed the child care law below and that there could be violations of child care requirements if the owner’s school-age child is not enrolled and is mixed with children enrolled in the program. It is recommended to review the child care law below with parents and staff. 110 91. Mandatory standards for a license. All child care facilities shall comply with all State laws and federal laws and local ordinances that pertain to child health, safety, and welfare. Except as otherwise provided in this Article, the standards in this section shall be complied with by all child care facilities. However, none of the standards in this section apply to the school age children of the operator of a child care facility but do apply to the preschool age children of the operator…. Please note that failure to comply with Child Care rules during the Temporary Time Period may result in denial of a license. Continue to review child care laws and rules and reach out with any questions or concerns you may have. 10A NCAC 09 .2215 DENIAL OF A LICENSE (a) The Secretary may deny an application for a child care facility license or the issuance of any permit to operate a child care facility under the following circumstances: (8) based on the operator’s non-compliance with the requirements of G.S. 110, Article 7, 10A NCAC 10, or this Chapter, during a temporary licensure period; Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable to your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and can be a resource for you while you strive to provide a safe and healthy environment for the well-being of young children. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at monica.houck@dhhs.nc.gov or 828.243.2154, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
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