10A NCAC 09 .0304 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/5/2025 Number Present: 27 Completed Date: 8/5/2025 Age: From 0 To 10 Total Minutes: 380 Time In: 09:30 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on August 06, 2024, and prior to today’s visit, the eighteen-month compliance history score was 96% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on July 08, 2025. Fire Classification of Approved for Daytime and Night Care was completed on August 05, 2024. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Twenty-seven (27) children were present upon my arrival. Children had access to blocks, fine motor, literacy, science, dramatic-play, and creative art materials. Children were observed participating in free-choice indoor and outdoor activities. In Space #4, a teacher was observed alone with 11 children, ages ranging from 2 to 5 years old. The outdoor learning environment was monitored for playground safety requirements. Routine care and handwashing activities were observed. Lunch consisted of chicken alfredo with pasta, broccoli, diced pears, bread roll, and milk. The lunch that was served followed the posted menu. Eight staff files were reviewed. Two staff members did not have a staff evaluation or staff development plan completed within the past year. Six staff members did not complete or update an emergency information form within the past year. Five staff members did not complete or update a health questionnaire within the past year. Three staff members did not complete the required amount of annual on-going training hours, based on their education and experience. Three children’s files were reviewed, and all documentation was observed in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on July 23, 2025. The most recent shelter-in-place drill was completed on July 31, 2025. The most recent playground inspection was completed on July 22, 2025. Transportation requirements were monitored and observed in compliance with applicable child care rules. The most recent sanitation inspection report was received during today's visit. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was completed on 8/05/2024. 10A NCAC 09 .0304(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Five staff members did not complete a health questionnaire at least annually. The staff members completed an updated health questionnaire during today's visit. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Six staff members did not complete or update an emergency information form at least annually. The staff members completed an updated emergency information form during today's visit. .0701(a) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Three staff members did not complete the required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two staff members did not have a staff evaluation or staff development plan completed annually. 10A NCAC 09 .0514(f) 1756 Enhanced staff/child ratios and group sizes were not met. In Space #4, one teacher was observed with 11 children, ages ranging from 2 to 5 years old. When this was brought to the administrator's attention, the assistant director went into space #4 to cover the ratio. When an additional teacher arrived for work, the staff shifted to maintain the ratio. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 19, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA: Staff/Child Ratio Requirements A violation was cited today for not maintaining enhanced ratios in Space #4. Enhanced staff/child ratios allow for one-to-one interaction, personal knowledge of individual children, and consistent caregiving. Additionally, lower staff/child ratios contribute to a less stressful work environment for teachers. We discussed having substitute staff members in place to cover when teachers are running late or calling out from work. For more information about enhanced staff/child ratio requirements, refer to child care rule 10A NCAC 09 .2818. Fire Inspection A violation was cited today for not scheduling and obtaining an updated fire inspection within 12 months of the previous inspection. The facility should maintain current copies of inspection reports as required by the state licensing office. We discussed setting a reminder on the administrator’s cell phone and email calendar to remind her to schedule a fire inspection at least two months prior to the current inspection’s expiration date. For more information about fire inspection requirements, refer to child care rule 10A NCAC 09 .0304(a). Annual Staff Evaluations A violation was cited today for staff members not having documentation of staff evaluations being completed at least annually. Staff members who are well trained are better able to prevent, recognize, and correct health and safety problems. A system for evaluation and a plan to promote continued development are essential to assist staff with meeting performance requirements. We discussed the possibility of keeping a calendar with dates that each staff member’s annual evaluation is due. We also discussed the possibility of evaluating all staff members during a specific month of the year. For more information about annual staff evaluation requirements, refer to child care rule 10A NCAC 09 .0514(f). Annual On-Going Training Requirements A violation was cited today for staff members not meeting the required annual on-going training hours, based on experience and education. The education and training of teachers is an indicator of child care quality. Because of the nature of teaching tasks, teachers must attain multifaceted knowledge and skills. Planning and evaluation of training should be based on the performance of the staff members involved. I encouraged the administrator to contact the Partnership for Children of Cumberland County at (910) 867-9700 or go to their website at www.ccpfc.org to search for register staff for training. For more information about annual on-going training requirements, refer to child care rule 10A NCAC 09 .1103(a). Reminders: NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0514 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/5/2025 Number Present: 27 Completed Date: 8/5/2025 Age: From 0 To 10 Total Minutes: 380 Time In: 09:30 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on August 06, 2024, and prior to today’s visit, the eighteen-month compliance history score was 96% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on July 08, 2025. Fire Classification of Approved for Daytime and Night Care was completed on August 05, 2024. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Twenty-seven (27) children were present upon my arrival. Children had access to blocks, fine motor, literacy, science, dramatic-play, and creative art materials. Children were observed participating in free-choice indoor and outdoor activities. In Space #4, a teacher was observed alone with 11 children, ages ranging from 2 to 5 years old. The outdoor learning environment was monitored for playground safety requirements. Routine care and handwashing activities were observed. Lunch consisted of chicken alfredo with pasta, broccoli, diced pears, bread roll, and milk. The lunch that was served followed the posted menu. Eight staff files were reviewed. Two staff members did not have a staff evaluation or staff development plan completed within the past year. Six staff members did not complete or update an emergency information form within the past year. Five staff members did not complete or update a health questionnaire within the past year. Three staff members did not complete the required amount of annual on-going training hours, based on their education and experience. Three children’s files were reviewed, and all documentation was observed in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on July 23, 2025. The most recent shelter-in-place drill was completed on July 31, 2025. The most recent playground inspection was completed on July 22, 2025. Transportation requirements were monitored and observed in compliance with applicable child care rules. The most recent sanitation inspection report was received during today's visit. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was completed on 8/05/2024. 10A NCAC 09 .0304(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Five staff members did not complete a health questionnaire at least annually. The staff members completed an updated health questionnaire during today's visit. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Six staff members did not complete or update an emergency information form at least annually. The staff members completed an updated emergency information form during today's visit. .0701(a) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Three staff members did not complete the required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two staff members did not have a staff evaluation or staff development plan completed annually. 10A NCAC 09 .0514(f) 1756 Enhanced staff/child ratios and group sizes were not met. In Space #4, one teacher was observed with 11 children, ages ranging from 2 to 5 years old. When this was brought to the administrator's attention, the assistant director went into space #4 to cover the ratio. When an additional teacher arrived for work, the staff shifted to maintain the ratio. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 19, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA: Staff/Child Ratio Requirements A violation was cited today for not maintaining enhanced ratios in Space #4. Enhanced staff/child ratios allow for one-to-one interaction, personal knowledge of individual children, and consistent caregiving. Additionally, lower staff/child ratios contribute to a less stressful work environment for teachers. We discussed having substitute staff members in place to cover when teachers are running late or calling out from work. For more information about enhanced staff/child ratio requirements, refer to child care rule 10A NCAC 09 .2818. Fire Inspection A violation was cited today for not scheduling and obtaining an updated fire inspection within 12 months of the previous inspection. The facility should maintain current copies of inspection reports as required by the state licensing office. We discussed setting a reminder on the administrator’s cell phone and email calendar to remind her to schedule a fire inspection at least two months prior to the current inspection’s expiration date. For more information about fire inspection requirements, refer to child care rule 10A NCAC 09 .0304(a). Annual Staff Evaluations A violation was cited today for staff members not having documentation of staff evaluations being completed at least annually. Staff members who are well trained are better able to prevent, recognize, and correct health and safety problems. A system for evaluation and a plan to promote continued development are essential to assist staff with meeting performance requirements. We discussed the possibility of keeping a calendar with dates that each staff member’s annual evaluation is due. We also discussed the possibility of evaluating all staff members during a specific month of the year. For more information about annual staff evaluation requirements, refer to child care rule 10A NCAC 09 .0514(f). Annual On-Going Training Requirements A violation was cited today for staff members not meeting the required annual on-going training hours, based on experience and education. The education and training of teachers is an indicator of child care quality. Because of the nature of teaching tasks, teachers must attain multifaceted knowledge and skills. Planning and evaluation of training should be based on the performance of the staff members involved. I encouraged the administrator to contact the Partnership for Children of Cumberland County at (910) 867-9700 or go to their website at www.ccpfc.org to search for register staff for training. For more information about annual on-going training requirements, refer to child care rule 10A NCAC 09 .1103(a). Reminders: NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1103 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/5/2025 Number Present: 27 Completed Date: 8/5/2025 Age: From 0 To 10 Total Minutes: 380 Time In: 09:30 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on August 06, 2024, and prior to today’s visit, the eighteen-month compliance history score was 96% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on July 08, 2025. Fire Classification of Approved for Daytime and Night Care was completed on August 05, 2024. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Twenty-seven (27) children were present upon my arrival. Children had access to blocks, fine motor, literacy, science, dramatic-play, and creative art materials. Children were observed participating in free-choice indoor and outdoor activities. In Space #4, a teacher was observed alone with 11 children, ages ranging from 2 to 5 years old. The outdoor learning environment was monitored for playground safety requirements. Routine care and handwashing activities were observed. Lunch consisted of chicken alfredo with pasta, broccoli, diced pears, bread roll, and milk. The lunch that was served followed the posted menu. Eight staff files were reviewed. Two staff members did not have a staff evaluation or staff development plan completed within the past year. Six staff members did not complete or update an emergency information form within the past year. Five staff members did not complete or update a health questionnaire within the past year. Three staff members did not complete the required amount of annual on-going training hours, based on their education and experience. Three children’s files were reviewed, and all documentation was observed in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on July 23, 2025. The most recent shelter-in-place drill was completed on July 31, 2025. The most recent playground inspection was completed on July 22, 2025. Transportation requirements were monitored and observed in compliance with applicable child care rules. The most recent sanitation inspection report was received during today's visit. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was completed on 8/05/2024. 10A NCAC 09 .0304(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Five staff members did not complete a health questionnaire at least annually. The staff members completed an updated health questionnaire during today's visit. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Six staff members did not complete or update an emergency information form at least annually. The staff members completed an updated emergency information form during today's visit. .0701(a) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Three staff members did not complete the required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two staff members did not have a staff evaluation or staff development plan completed annually. 10A NCAC 09 .0514(f) 1756 Enhanced staff/child ratios and group sizes were not met. In Space #4, one teacher was observed with 11 children, ages ranging from 2 to 5 years old. When this was brought to the administrator's attention, the assistant director went into space #4 to cover the ratio. When an additional teacher arrived for work, the staff shifted to maintain the ratio. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 19, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA: Staff/Child Ratio Requirements A violation was cited today for not maintaining enhanced ratios in Space #4. Enhanced staff/child ratios allow for one-to-one interaction, personal knowledge of individual children, and consistent caregiving. Additionally, lower staff/child ratios contribute to a less stressful work environment for teachers. We discussed having substitute staff members in place to cover when teachers are running late or calling out from work. For more information about enhanced staff/child ratio requirements, refer to child care rule 10A NCAC 09 .2818. Fire Inspection A violation was cited today for not scheduling and obtaining an updated fire inspection within 12 months of the previous inspection. The facility should maintain current copies of inspection reports as required by the state licensing office. We discussed setting a reminder on the administrator’s cell phone and email calendar to remind her to schedule a fire inspection at least two months prior to the current inspection’s expiration date. For more information about fire inspection requirements, refer to child care rule 10A NCAC 09 .0304(a). Annual Staff Evaluations A violation was cited today for staff members not having documentation of staff evaluations being completed at least annually. Staff members who are well trained are better able to prevent, recognize, and correct health and safety problems. A system for evaluation and a plan to promote continued development are essential to assist staff with meeting performance requirements. We discussed the possibility of keeping a calendar with dates that each staff member’s annual evaluation is due. We also discussed the possibility of evaluating all staff members during a specific month of the year. For more information about annual staff evaluation requirements, refer to child care rule 10A NCAC 09 .0514(f). Annual On-Going Training Requirements A violation was cited today for staff members not meeting the required annual on-going training hours, based on experience and education. The education and training of teachers is an indicator of child care quality. Because of the nature of teaching tasks, teachers must attain multifaceted knowledge and skills. Planning and evaluation of training should be based on the performance of the staff members involved. I encouraged the administrator to contact the Partnership for Children of Cumberland County at (910) 867-9700 or go to their website at www.ccpfc.org to search for register staff for training. For more information about annual on-going training requirements, refer to child care rule 10A NCAC 09 .1103(a). Reminders: NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/5/2025 Number Present: 27 Completed Date: 8/5/2025 Age: From 0 To 10 Total Minutes: 380 Time In: 09:30 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on August 06, 2024, and prior to today’s visit, the eighteen-month compliance history score was 96% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on July 08, 2025. Fire Classification of Approved for Daytime and Night Care was completed on August 05, 2024. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Twenty-seven (27) children were present upon my arrival. Children had access to blocks, fine motor, literacy, science, dramatic-play, and creative art materials. Children were observed participating in free-choice indoor and outdoor activities. In Space #4, a teacher was observed alone with 11 children, ages ranging from 2 to 5 years old. The outdoor learning environment was monitored for playground safety requirements. Routine care and handwashing activities were observed. Lunch consisted of chicken alfredo with pasta, broccoli, diced pears, bread roll, and milk. The lunch that was served followed the posted menu. Eight staff files were reviewed. Two staff members did not have a staff evaluation or staff development plan completed within the past year. Six staff members did not complete or update an emergency information form within the past year. Five staff members did not complete or update a health questionnaire within the past year. Three staff members did not complete the required amount of annual on-going training hours, based on their education and experience. Three children’s files were reviewed, and all documentation was observed in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on July 23, 2025. The most recent shelter-in-place drill was completed on July 31, 2025. The most recent playground inspection was completed on July 22, 2025. Transportation requirements were monitored and observed in compliance with applicable child care rules. The most recent sanitation inspection report was received during today's visit. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was completed on 8/05/2024. 10A NCAC 09 .0304(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Five staff members did not complete a health questionnaire at least annually. The staff members completed an updated health questionnaire during today's visit. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Six staff members did not complete or update an emergency information form at least annually. The staff members completed an updated emergency information form during today's visit. .0701(a) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Three staff members did not complete the required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two staff members did not have a staff evaluation or staff development plan completed annually. 10A NCAC 09 .0514(f) 1756 Enhanced staff/child ratios and group sizes were not met. In Space #4, one teacher was observed with 11 children, ages ranging from 2 to 5 years old. When this was brought to the administrator's attention, the assistant director went into space #4 to cover the ratio. When an additional teacher arrived for work, the staff shifted to maintain the ratio. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 19, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA: Staff/Child Ratio Requirements A violation was cited today for not maintaining enhanced ratios in Space #4. Enhanced staff/child ratios allow for one-to-one interaction, personal knowledge of individual children, and consistent caregiving. Additionally, lower staff/child ratios contribute to a less stressful work environment for teachers. We discussed having substitute staff members in place to cover when teachers are running late or calling out from work. For more information about enhanced staff/child ratio requirements, refer to child care rule 10A NCAC 09 .2818. Fire Inspection A violation was cited today for not scheduling and obtaining an updated fire inspection within 12 months of the previous inspection. The facility should maintain current copies of inspection reports as required by the state licensing office. We discussed setting a reminder on the administrator’s cell phone and email calendar to remind her to schedule a fire inspection at least two months prior to the current inspection’s expiration date. For more information about fire inspection requirements, refer to child care rule 10A NCAC 09 .0304(a). Annual Staff Evaluations A violation was cited today for staff members not having documentation of staff evaluations being completed at least annually. Staff members who are well trained are better able to prevent, recognize, and correct health and safety problems. A system for evaluation and a plan to promote continued development are essential to assist staff with meeting performance requirements. We discussed the possibility of keeping a calendar with dates that each staff member’s annual evaluation is due. We also discussed the possibility of evaluating all staff members during a specific month of the year. For more information about annual staff evaluation requirements, refer to child care rule 10A NCAC 09 .0514(f). Annual On-Going Training Requirements A violation was cited today for staff members not meeting the required annual on-going training hours, based on experience and education. The education and training of teachers is an indicator of child care quality. Because of the nature of teaching tasks, teachers must attain multifaceted knowledge and skills. Planning and evaluation of training should be based on the performance of the staff members involved. I encouraged the administrator to contact the Partnership for Children of Cumberland County at (910) 867-9700 or go to their website at www.ccpfc.org to search for register staff for training. For more information about annual on-going training requirements, refer to child care rule 10A NCAC 09 .1103(a). Reminders: NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/5/2025 Number Present: 27 Completed Date: 8/5/2025 Age: From 0 To 10 Total Minutes: 380 Time In: 09:30 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on August 06, 2024, and prior to today’s visit, the eighteen-month compliance history score was 96% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on July 08, 2025. Fire Classification of Approved for Daytime and Night Care was completed on August 05, 2024. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Twenty-seven (27) children were present upon my arrival. Children had access to blocks, fine motor, literacy, science, dramatic-play, and creative art materials. Children were observed participating in free-choice indoor and outdoor activities. In Space #4, a teacher was observed alone with 11 children, ages ranging from 2 to 5 years old. The outdoor learning environment was monitored for playground safety requirements. Routine care and handwashing activities were observed. Lunch consisted of chicken alfredo with pasta, broccoli, diced pears, bread roll, and milk. The lunch that was served followed the posted menu. Eight staff files were reviewed. Two staff members did not have a staff evaluation or staff development plan completed within the past year. Six staff members did not complete or update an emergency information form within the past year. Five staff members did not complete or update a health questionnaire within the past year. Three staff members did not complete the required amount of annual on-going training hours, based on their education and experience. Three children’s files were reviewed, and all documentation was observed in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on July 23, 2025. The most recent shelter-in-place drill was completed on July 31, 2025. The most recent playground inspection was completed on July 22, 2025. Transportation requirements were monitored and observed in compliance with applicable child care rules. The most recent sanitation inspection report was received during today's visit. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was completed on 8/05/2024. 10A NCAC 09 .0304(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Five staff members did not complete a health questionnaire at least annually. The staff members completed an updated health questionnaire during today's visit. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Six staff members did not complete or update an emergency information form at least annually. The staff members completed an updated emergency information form during today's visit. .0701(a) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Three staff members did not complete the required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two staff members did not have a staff evaluation or staff development plan completed annually. 10A NCAC 09 .0514(f) 1756 Enhanced staff/child ratios and group sizes were not met. In Space #4, one teacher was observed with 11 children, ages ranging from 2 to 5 years old. When this was brought to the administrator's attention, the assistant director went into space #4 to cover the ratio. When an additional teacher arrived for work, the staff shifted to maintain the ratio. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 19, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA: Staff/Child Ratio Requirements A violation was cited today for not maintaining enhanced ratios in Space #4. Enhanced staff/child ratios allow for one-to-one interaction, personal knowledge of individual children, and consistent caregiving. Additionally, lower staff/child ratios contribute to a less stressful work environment for teachers. We discussed having substitute staff members in place to cover when teachers are running late or calling out from work. For more information about enhanced staff/child ratio requirements, refer to child care rule 10A NCAC 09 .2818. Fire Inspection A violation was cited today for not scheduling and obtaining an updated fire inspection within 12 months of the previous inspection. The facility should maintain current copies of inspection reports as required by the state licensing office. We discussed setting a reminder on the administrator’s cell phone and email calendar to remind her to schedule a fire inspection at least two months prior to the current inspection’s expiration date. For more information about fire inspection requirements, refer to child care rule 10A NCAC 09 .0304(a). Annual Staff Evaluations A violation was cited today for staff members not having documentation of staff evaluations being completed at least annually. Staff members who are well trained are better able to prevent, recognize, and correct health and safety problems. A system for evaluation and a plan to promote continued development are essential to assist staff with meeting performance requirements. We discussed the possibility of keeping a calendar with dates that each staff member’s annual evaluation is due. We also discussed the possibility of evaluating all staff members during a specific month of the year. For more information about annual staff evaluation requirements, refer to child care rule 10A NCAC 09 .0514(f). Annual On-Going Training Requirements A violation was cited today for staff members not meeting the required annual on-going training hours, based on experience and education. The education and training of teachers is an indicator of child care quality. Because of the nature of teaching tasks, teachers must attain multifaceted knowledge and skills. Planning and evaluation of training should be based on the performance of the staff members involved. I encouraged the administrator to contact the Partnership for Children of Cumberland County at (910) 867-9700 or go to their website at www.ccpfc.org to search for register staff for training. For more information about annual on-going training requirements, refer to child care rule 10A NCAC 09 .1103(a). Reminders: NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/6/2024 Number Present: 19 Completed Date: 8/6/2024 Age: From 0 To 9 Total Minutes: 460 Time In: 10:00 AM Time Out: 05:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on August 22, 2023, and prior to today’s visit, the eighteen-month compliance history score was 94% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved was completed on July 15, 2024. Fire Classification of Approved for Daytime and Night Care was completed on August 05, 2024. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Nineteen (19) children were present upon my arrival. Children had access blocks, fine motor, literacy, science, dramatic-play, and creative art materials. Children were observed participating in free-choice activities. The playground was observed in compliance with applicable child care rules. Children were not observed participating in outdoor activities, due to heavy rain. Routine care and handwashing activities were observed. Lunch consisted of fish sticks, masked potatoes, diced pears, whole wheat bread roll, and milk. The lunch that was served followed the posted menu. Ten staff files were reviewed. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. One staff member did not complete an Emergency Information form at least annually. One staff member did not have a staff evaluation completed at least annually. Three children’s files were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. The most recent fire drill was completed on July 16, 2024. The most recent lockdown drill was completed on July 31, 2024. Copies of the most recent fire inspection report and sanitation inspection report were received during today’s visit. Transportation requirements were monitored and observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member (A.B.) did not update their emergency information at least annually. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member (J.T.) did not have their staff evaluations completed at least annually. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member (S.M.) did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire (DOH: 8/21/2023; Training completed: 3/09/2024). .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 20, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Emergency Information A violation was cited today for a staff member not updating their emergency contact information at least annually. According to Child Care Rule 10A NCAC 09 .0701(a), child care providers, including the director, uncompensated providers, substitute providers, and volunteers shall complete an Emergency Information form, including the name, address, and telephone number of the person to be contacted in case of an emergency, and the responsible party's choice of health care professional. The Emergency Information form shall be completed on or before the first day of work. The emergency information shall be updated as changes occur and at least annually. Training Requirements A violation was cited today for a staff member not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule 10A NCAC 09 .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. Annual Staff Evaluations A violation was cited today for a staff member not having documentation of a staff evaluation being completed at least annually. According to Child Care Rule 10A NCAC 09 .0514(f), each employee's personnel file shall contain an annual staff evaluation and staff development plan. We discussed keeping a calendar with dates that each staff member’s annual evaluation is due. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0701 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/6/2024 Number Present: 19 Completed Date: 8/6/2024 Age: From 0 To 9 Total Minutes: 460 Time In: 10:00 AM Time Out: 05:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on August 22, 2023, and prior to today’s visit, the eighteen-month compliance history score was 94% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved was completed on July 15, 2024. Fire Classification of Approved for Daytime and Night Care was completed on August 05, 2024. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Nineteen (19) children were present upon my arrival. Children had access blocks, fine motor, literacy, science, dramatic-play, and creative art materials. Children were observed participating in free-choice activities. The playground was observed in compliance with applicable child care rules. Children were not observed participating in outdoor activities, due to heavy rain. Routine care and handwashing activities were observed. Lunch consisted of fish sticks, masked potatoes, diced pears, whole wheat bread roll, and milk. The lunch that was served followed the posted menu. Ten staff files were reviewed. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. One staff member did not complete an Emergency Information form at least annually. One staff member did not have a staff evaluation completed at least annually. Three children’s files were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. The most recent fire drill was completed on July 16, 2024. The most recent lockdown drill was completed on July 31, 2024. Copies of the most recent fire inspection report and sanitation inspection report were received during today’s visit. Transportation requirements were monitored and observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member (A.B.) did not update their emergency information at least annually. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member (J.T.) did not have their staff evaluations completed at least annually. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member (S.M.) did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire (DOH: 8/21/2023; Training completed: 3/09/2024). .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 20, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Emergency Information A violation was cited today for a staff member not updating their emergency contact information at least annually. According to Child Care Rule 10A NCAC 09 .0701(a), child care providers, including the director, uncompensated providers, substitute providers, and volunteers shall complete an Emergency Information form, including the name, address, and telephone number of the person to be contacted in case of an emergency, and the responsible party's choice of health care professional. The Emergency Information form shall be completed on or before the first day of work. The emergency information shall be updated as changes occur and at least annually. Training Requirements A violation was cited today for a staff member not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule 10A NCAC 09 .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. Annual Staff Evaluations A violation was cited today for a staff member not having documentation of a staff evaluation being completed at least annually. According to Child Care Rule 10A NCAC 09 .0514(f), each employee's personnel file shall contain an annual staff evaluation and staff development plan. We discussed keeping a calendar with dates that each staff member’s annual evaluation is due. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/6/2024 Number Present: 19 Completed Date: 8/6/2024 Age: From 0 To 9 Total Minutes: 460 Time In: 10:00 AM Time Out: 05:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on August 22, 2023, and prior to today’s visit, the eighteen-month compliance history score was 94% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved was completed on July 15, 2024. Fire Classification of Approved for Daytime and Night Care was completed on August 05, 2024. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Nineteen (19) children were present upon my arrival. Children had access blocks, fine motor, literacy, science, dramatic-play, and creative art materials. Children were observed participating in free-choice activities. The playground was observed in compliance with applicable child care rules. Children were not observed participating in outdoor activities, due to heavy rain. Routine care and handwashing activities were observed. Lunch consisted of fish sticks, masked potatoes, diced pears, whole wheat bread roll, and milk. The lunch that was served followed the posted menu. Ten staff files were reviewed. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. One staff member did not complete an Emergency Information form at least annually. One staff member did not have a staff evaluation completed at least annually. Three children’s files were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. The most recent fire drill was completed on July 16, 2024. The most recent lockdown drill was completed on July 31, 2024. Copies of the most recent fire inspection report and sanitation inspection report were received during today’s visit. Transportation requirements were monitored and observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member (A.B.) did not update their emergency information at least annually. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member (J.T.) did not have their staff evaluations completed at least annually. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member (S.M.) did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire (DOH: 8/21/2023; Training completed: 3/09/2024). .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 20, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Emergency Information A violation was cited today for a staff member not updating their emergency contact information at least annually. According to Child Care Rule 10A NCAC 09 .0701(a), child care providers, including the director, uncompensated providers, substitute providers, and volunteers shall complete an Emergency Information form, including the name, address, and telephone number of the person to be contacted in case of an emergency, and the responsible party's choice of health care professional. The Emergency Information form shall be completed on or before the first day of work. The emergency information shall be updated as changes occur and at least annually. Training Requirements A violation was cited today for a staff member not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule 10A NCAC 09 .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. Annual Staff Evaluations A violation was cited today for a staff member not having documentation of a staff evaluation being completed at least annually. According to Child Care Rule 10A NCAC 09 .0514(f), each employee's personnel file shall contain an annual staff evaluation and staff development plan. We discussed keeping a calendar with dates that each staff member’s annual evaluation is due. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/6/2024 Number Present: 19 Completed Date: 8/6/2024 Age: From 0 To 9 Total Minutes: 460 Time In: 10:00 AM Time Out: 05:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on August 22, 2023, and prior to today’s visit, the eighteen-month compliance history score was 94% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved was completed on July 15, 2024. Fire Classification of Approved for Daytime and Night Care was completed on August 05, 2024. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Nineteen (19) children were present upon my arrival. Children had access blocks, fine motor, literacy, science, dramatic-play, and creative art materials. Children were observed participating in free-choice activities. The playground was observed in compliance with applicable child care rules. Children were not observed participating in outdoor activities, due to heavy rain. Routine care and handwashing activities were observed. Lunch consisted of fish sticks, masked potatoes, diced pears, whole wheat bread roll, and milk. The lunch that was served followed the posted menu. Ten staff files were reviewed. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. One staff member did not complete an Emergency Information form at least annually. One staff member did not have a staff evaluation completed at least annually. Three children’s files were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. The most recent fire drill was completed on July 16, 2024. The most recent lockdown drill was completed on July 31, 2024. Copies of the most recent fire inspection report and sanitation inspection report were received during today’s visit. Transportation requirements were monitored and observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member (A.B.) did not update their emergency information at least annually. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member (J.T.) did not have their staff evaluations completed at least annually. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member (S.M.) did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire (DOH: 8/21/2023; Training completed: 3/09/2024). .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 20, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Emergency Information A violation was cited today for a staff member not updating their emergency contact information at least annually. According to Child Care Rule 10A NCAC 09 .0701(a), child care providers, including the director, uncompensated providers, substitute providers, and volunteers shall complete an Emergency Information form, including the name, address, and telephone number of the person to be contacted in case of an emergency, and the responsible party's choice of health care professional. The Emergency Information form shall be completed on or before the first day of work. The emergency information shall be updated as changes occur and at least annually. Training Requirements A violation was cited today for a staff member not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule 10A NCAC 09 .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. Annual Staff Evaluations A violation was cited today for a staff member not having documentation of a staff evaluation being completed at least annually. According to Child Care Rule 10A NCAC 09 .0514(f), each employee's personnel file shall contain an annual staff evaluation and staff development plan. We discussed keeping a calendar with dates that each staff member’s annual evaluation is due. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: JENNIFER STRICKLAND Operation Type: Center Case Number: Visit Date: 2/14/2024 Number Present: 16 Completed Date: 2/14/2024 Age: From 1 To 4 Total Minutes: 130 Time In: 08:50 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Routine Unannounced. The previous Annual Compliance visit was completed on September 22, 2023, and prior to today's visit, the eighteen-month compliance history score was 92% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning five (5) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner's corporation status was verified on the Secretary of State's website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on December 2, 2022. Fire Classification of Approved for Daytime and Night Care was completed on August 17, 2023. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Sixteen (16) children were present upon my arrival. In Space #1, toddlers were observed engaging in free play. The teacher was actively involved with the children on the carpet; she also comforted a child who was upset. In Space #4, preschool children were observed finishing breakfast. Breakfast consisted of turkey sausage w/bread, orange juice and milk. After the children finished their breakfast, they washed their hands and transitioned to free-choice activities. Children had access to the following activity areas: fine motor, literacy, science, dramatic play, and creative expression. The teacher was involved with the children on the carpet, asking open-ended questions. The facility's program records were reviewed for compliance. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violation was observed during today's visit. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. Current sanitation inspection posted is delinquent; it was completed December 22, 2022. 10A NCAC 09 .0304(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on February 28, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Mail or email the information to: Jennifer Strickland Child Care Consultant P.O. Box 641 Fayetteville, NC 28302 jennifer.a.strickland@dhhs.nc.gov Facility Specific TA/Consultation/Reminders: Technical Assistance/Reminders Sanitation Inspection: According to your records, your sanitation inspection expired on December 22, 2022. I encouraged T. Jones to contact the Cumberland County Environmental Health Department at (910) 433-3618 to schedule and obtain an updated inspection. Please scan and email a copy of the sanitation inspection report to me by February 28, 2024, attached to the compliance letter. Observation Suggestion: Classroom Observations Suggestion: Tell children why and what they are going to do before they begin to engage in activities and summarize what they did after they are finished. For example, before beginning the rug activity involving the alphabet, tell children that they are going to learn about the first letter of their name. After the activity, ask the children which letter does their first name begins with. Encourage children to engage with one another cooperatively; when appropriate, to work together, to talk and listen, and to assist one another in completing tasks. Resources: The Challenging Behaviors Hotline has opened. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline DCDEE Website/ Child Care Consultant Contact Information Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at jennifer.a.strickland@dhhs.nc.gov or 910- 882-2378 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: JENNIFER STRICKLAND Operation Type: Center Case Number: Visit Date: 2/14/2024 Number Present: 16 Completed Date: 2/14/2024 Age: From 1 To 4 Total Minutes: 130 Time In: 08:50 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Routine Unannounced. The previous Annual Compliance visit was completed on September 22, 2023, and prior to today's visit, the eighteen-month compliance history score was 92% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning five (5) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner's corporation status was verified on the Secretary of State's website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on December 2, 2022. Fire Classification of Approved for Daytime and Night Care was completed on August 17, 2023. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Sixteen (16) children were present upon my arrival. In Space #1, toddlers were observed engaging in free play. The teacher was actively involved with the children on the carpet; she also comforted a child who was upset. In Space #4, preschool children were observed finishing breakfast. Breakfast consisted of turkey sausage w/bread, orange juice and milk. After the children finished their breakfast, they washed their hands and transitioned to free-choice activities. Children had access to the following activity areas: fine motor, literacy, science, dramatic play, and creative expression. The teacher was involved with the children on the carpet, asking open-ended questions. The facility's program records were reviewed for compliance. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violation was observed during today's visit. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. Current sanitation inspection posted is delinquent; it was completed December 22, 2022. 10A NCAC 09 .0304(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on February 28, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Mail or email the information to: Jennifer Strickland Child Care Consultant P.O. Box 641 Fayetteville, NC 28302 jennifer.a.strickland@dhhs.nc.gov Facility Specific TA/Consultation/Reminders: Technical Assistance/Reminders Sanitation Inspection: According to your records, your sanitation inspection expired on December 22, 2022. I encouraged T. Jones to contact the Cumberland County Environmental Health Department at (910) 433-3618 to schedule and obtain an updated inspection. Please scan and email a copy of the sanitation inspection report to me by February 28, 2024, attached to the compliance letter. Observation Suggestion: Classroom Observations Suggestion: Tell children why and what they are going to do before they begin to engage in activities and summarize what they did after they are finished. For example, before beginning the rug activity involving the alphabet, tell children that they are going to learn about the first letter of their name. After the activity, ask the children which letter does their first name begins with. Encourage children to engage with one another cooperatively; when appropriate, to work together, to talk and listen, and to assist one another in completing tasks. Resources: The Challenging Behaviors Hotline has opened. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline DCDEE Website/ Child Care Consultant Contact Information Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at jennifer.a.strickland@dhhs.nc.gov or 910- 882-2378 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: 1223-244L Visit Date: 1/4/2024 Number Present: 23 Completed Date: 1/4/2024 Age: From 0 To 10 Total Minutes: 270 Time In: 01:00 PM Time Out: 05:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed August 22, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 92%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-star license, issued March 07, 2023. The information on record with DCDEE was verified as correct by Teresa Jones, Administrator. Current Inspections are as follows: Sanitation Classification of Superior was completed on December 02, 2022. Fire Classification of Approved for Daytime and Night Care was completed on August 17, 2023. Allegations are as follows: There is a concern regarding an injury that occurred while in care. There is a concern that diapers were not being changed when soiled. There is a concern that age groups are being mixed throughout the day. There is a concern that parents are not allowed access to their child while in their learning environment. There is a concern that staff/child ratios are not being followed. I was greeted today by T. Jones, Administrator. Twenty-three (23) children and six (6) teachers were present upon my arrival. Six (6) school aged children arrived at the facility during the visit, for afterschool care. Children were observed resting, waking up from rest time, participating in free-choice activities, and eating snack. Snack consisted of goldfish crackers, strawberry yogurt, and water. Routine care and handwashing practices were observed. The allegations were discussed with T. Jones, Administrator. I interviewed the administrator and the infant room teacher who was present during the alleged incident. The administrator stated that on December 14, 2023, she received a call from a teacher in the infant room, informing her that a child had an incident/accident in the classroom. The administrator stated that she reviewed the camera footage in the infant room so she could properly fill out an incident report with the necessary details of what happened. The incident report was completed and available to the parent upon pickup. The administrator stated that when she called the parent (after operating hours) to check on the child, the child’s grandparent informed her that she was going to take him to the hospital for follow-up care. The parent arrived the following week to collect the child’s belongings and to disenroll him from the facility. The teacher stated that on December 14, 2023, a toddler fell while walking across the classroom, and bumped his head on a rocking chair. When she saw the child fall, she immediately went to him, picked him up, checked his head, and comforted him. The teacher stated that the child’s head received a scrape on the right side of his temple. She applied an ice pack to the area. After applying first aid to the child’s temple, the teacher called the administrator to report the incident. During my observation, I monitored staff/child ratios, age grouping, parental access to the facility, diaper changes, and diaper change documentation. Staff/child ratios and age grouping were observed in compliance. Diapers were checked regularly and changed when wet or soiled. In the infant room, diaper changes were documented on individualized “All About My Day” reports and sent home with each child at the end of the day. Parents were allowed in the facility when they arrived to pick up their children. As parents arrived, they came into the lobby area, signed their children out at the front desk, and waited in the lobby seating area until a staff member brought their child to them. While the parents waited for their children, teachers checked and changed the children’s diapers, or took them to the bathroom, and ensured they washed their hands. I reviewed the incident report from the incident that occurred on December 14, 2023. The incident report was missing the following information: type of injury, medical treatment received, witness to the incident, and the date and time the parent was contacted. There was no documentation on the incident report that the child received follow-up care. I reviewed camera footage of the incident that occurred on December 14, 2023. The footage captured a toddler walking across the classroom, stumbling, falling, and hitting his head on an unidentifiable piece of furniture. The teacher immediately came to the child, picked him up, visibly checked the child for injuries, and comforted the child by hugging and gently rocking him. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to an injury that occurred while in care is substantiated. Based on the information gathered and observations made, there is not enough sufficient information to confirm the allegation of violations of child care requirements pertaining to diapers not being changed when soiled. Based on the information gathered and observations made, there is not enough sufficient information to confirm the allegation of violations of child care requirements pertaining to age groups being mixed throughout the day. Based on the information gathered and observations made, there is not enough sufficient information to confirm the allegation of violations of child care requirements pertaining to parents not being allowed access to their child while in their learning environment. Based on the information gathered and observations made, there is not enough sufficient information to confirm the allegation of violations of child care requirements pertaining to staff/child ratios not being followed. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The incident report that was completed for an incident that occurred on December 14, 2023, did not include the type of injury, the medical treatment received, the witness to the incident, and the date and time the parent was notified. .0802 (e) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. A copy of an incident report completed on December 14, 2023, was not submitted to the assigned child care consultant within seven days after the incident when medical treatment was required. .0802(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Technical Assistance: Incident Reports A violation was cited today for not including all required information in an incident report. According to Child Care Rule .0802(e), the child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or a parent signature declining a copy and the report maintained in the child's file. A violation was cited today for not sending a copy of an incident report to your child care consultant within seven days, when follow-up care was required for an injury. According to Child Care Rule .0802(f), when medical treatment is required by a health care professional, community clinic, or local health department as a result of an incident occurring while the child is in care, a copy of the incident report shall be mailed to a representative of the Division within seven calendar days after the incident. Sanitation Inspection According to your records, your sanitation inspection expired December 02, 2023. The administrator showed me notes on her desk calendar that verified she called the Environmental Health Department twice to attempt to schedule an updated inspection. A staff member at the Environmental Health Department contacted the administrator on December 01, 2023, to informed her that they are behind with inspections due to being short-staffed, and that they will complete the sanitation inspection as soon as possible. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0604 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/22/2023 Number Present: 26 Completed Date: 8/22/2023 Age: From 0 To 11 Total Minutes: 315 Time In: 01:00 PM Time Out: 06:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on September 06, 2022, and prior to today’s visit, the eighteen-month compliance history score was 91% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on December 02, 2022. Fire Classification of Approved for Daytime and Night Care was completed on August 17, 2023. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Twenty-six (26) children were present upon my arrival. In Space #1, infants and toddlers were observed napping, being fed bottles, and eating snack. In Space #2, school-age children were observed participating in an Uno card game at a table. In Space #3, school-age children were observed participating in an Uno card game, reading books, and playing with blocks and toy people. In Space #4, preschool children were observed transitioning from rest time to bathroom and handwashing routines before being served snack. Snack consisted of graham crackers, apple slices, and water. After the children finished their snack, they washed their hands and transitioned to free-choice activities. Children had access to the following activity areas: fine motor, literacy, science, dramatic-play, and creative expression. In the outdoor area, a wooden car had cracked wood and cardboard pieces, exposing nails. The car was immediately removed from the playground area. A seesaw, that did not follow the manufacturer's warning guidelines, was located in the outdoor play area. The see-saw was removed from the playground area and placed in the storage shed. Ten staff files were reviewed, and all documentation was in compliance. Three children’s files were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, was reviewed. The most recent fire inspection report was received during today’s visit. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was completed on 8/17/2023. The previous fire inspection was completed on 7/08/2022. 10A NCAC 09 .0304(a) 707 Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. A seesaw had been installed in the outdoor play area. The manufacturer’s instructions stated it was not designed for commercial child care use. This was corrected during the visit when the Administrator removed the structure from the outdoor play area during the visit. .0601(d) 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. A wooden car, located in the outdoor play area, showed visible signs of poor repair. Wood and cardboard pieces were peeling, exposing nails. 10A NCAC 09 .0604(p) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Safety Requirements A violation was cited today for equipment on the playground being in poor repair. According to Child Care Rule .0604(p), once a day, prior to initial use, the indoor and outdoor premises shall be checked for debris, vandalism, and broken equipment. Debris shall be removed and disposed of. Outdoor Learning Environment A violation was cited today because a seesaw was located in the outdoor play area and the manufacturer stated in packaging it was not approved for commercial use. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. All equipment and furnishings not meeting the requirements of Child Care Rule .0601 (b) and (c) shall be removed from the premises immediately or made inaccessible to the children. Fire Inspection A violation was cited today for not obtaining a fire inspection within 12 months of the previous inspection. According to Child Care Rule .0304(a), each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. Reminders On-Going Training Several staff have upcoming due dates for their annual on-going training hours. Please refer to the staff and training worksheet to ensure that staff complete their required annual hours by the due dates listed. Health and Safety Training Several staff have upcoming due dates for their Health and Safety training. Please refer to the staff and training worksheet to ensure that staff complete their required health and safety training by the due dates listed. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0304 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/22/2023 Number Present: 26 Completed Date: 8/22/2023 Age: From 0 To 11 Total Minutes: 315 Time In: 01:00 PM Time Out: 06:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on September 06, 2022, and prior to today’s visit, the eighteen-month compliance history score was 91% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on December 02, 2022. Fire Classification of Approved for Daytime and Night Care was completed on August 17, 2023. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Twenty-six (26) children were present upon my arrival. In Space #1, infants and toddlers were observed napping, being fed bottles, and eating snack. In Space #2, school-age children were observed participating in an Uno card game at a table. In Space #3, school-age children were observed participating in an Uno card game, reading books, and playing with blocks and toy people. In Space #4, preschool children were observed transitioning from rest time to bathroom and handwashing routines before being served snack. Snack consisted of graham crackers, apple slices, and water. After the children finished their snack, they washed their hands and transitioned to free-choice activities. Children had access to the following activity areas: fine motor, literacy, science, dramatic-play, and creative expression. In the outdoor area, a wooden car had cracked wood and cardboard pieces, exposing nails. The car was immediately removed from the playground area. A seesaw, that did not follow the manufacturer's warning guidelines, was located in the outdoor play area. The see-saw was removed from the playground area and placed in the storage shed. Ten staff files were reviewed, and all documentation was in compliance. Three children’s files were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, was reviewed. The most recent fire inspection report was received during today’s visit. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was completed on 8/17/2023. The previous fire inspection was completed on 7/08/2022. 10A NCAC 09 .0304(a) 707 Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. A seesaw had been installed in the outdoor play area. The manufacturer’s instructions stated it was not designed for commercial child care use. This was corrected during the visit when the Administrator removed the structure from the outdoor play area during the visit. .0601(d) 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. A wooden car, located in the outdoor play area, showed visible signs of poor repair. Wood and cardboard pieces were peeling, exposing nails. 10A NCAC 09 .0604(p) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Safety Requirements A violation was cited today for equipment on the playground being in poor repair. According to Child Care Rule .0604(p), once a day, prior to initial use, the indoor and outdoor premises shall be checked for debris, vandalism, and broken equipment. Debris shall be removed and disposed of. Outdoor Learning Environment A violation was cited today because a seesaw was located in the outdoor play area and the manufacturer stated in packaging it was not approved for commercial use. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. All equipment and furnishings not meeting the requirements of Child Care Rule .0601 (b) and (c) shall be removed from the premises immediately or made inaccessible to the children. Fire Inspection A violation was cited today for not obtaining a fire inspection within 12 months of the previous inspection. According to Child Care Rule .0304(a), each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. Reminders On-Going Training Several staff have upcoming due dates for their annual on-going training hours. Please refer to the staff and training worksheet to ensure that staff complete their required annual hours by the due dates listed. Health and Safety Training Several staff have upcoming due dates for their Health and Safety training. Please refer to the staff and training worksheet to ensure that staff complete their required health and safety training by the due dates listed. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: UNIMAGINABLE HEIGHTS LEARNING CENTER Facility ID: 26002550 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 8/22/2023 Number Present: 26 Completed Date: 8/22/2023 Age: From 0 To 11 Total Minutes: 315 Time In: 01:00 PM Time Out: 06:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance visit was completed on September 06, 2022, and prior to today’s visit, the eighteen-month compliance history score was 91% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three-Star License issued March 07, 2023. The license was based on the program earning 5 points in education standards, 2 points in program standards, and one quality point by choosing to meet an educational option: the child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record was verified as correct by Teresa Jones, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on December 02, 2022. Fire Classification of Approved for Daytime and Night Care was completed on August 17, 2023. T. Jones, administrator, was present while I observed the indoor and outdoor areas. Twenty-six (26) children were present upon my arrival. In Space #1, infants and toddlers were observed napping, being fed bottles, and eating snack. In Space #2, school-age children were observed participating in an Uno card game at a table. In Space #3, school-age children were observed participating in an Uno card game, reading books, and playing with blocks and toy people. In Space #4, preschool children were observed transitioning from rest time to bathroom and handwashing routines before being served snack. Snack consisted of graham crackers, apple slices, and water. After the children finished their snack, they washed their hands and transitioned to free-choice activities. Children had access to the following activity areas: fine motor, literacy, science, dramatic-play, and creative expression. In the outdoor area, a wooden car had cracked wood and cardboard pieces, exposing nails. The car was immediately removed from the playground area. A seesaw, that did not follow the manufacturer's warning guidelines, was located in the outdoor play area. The see-saw was removed from the playground area and placed in the storage shed. Ten staff files were reviewed, and all documentation was in compliance. Three children’s files were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, was reviewed. The most recent fire inspection report was received during today’s visit. At the completion of the visit, the Visit Summary was reviewed with T. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was completed on 8/17/2023. The previous fire inspection was completed on 7/08/2022. 10A NCAC 09 .0304(a) 707 Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. A seesaw had been installed in the outdoor play area. The manufacturer’s instructions stated it was not designed for commercial child care use. This was corrected during the visit when the Administrator removed the structure from the outdoor play area during the visit. .0601(d) 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. A wooden car, located in the outdoor play area, showed visible signs of poor repair. Wood and cardboard pieces were peeling, exposing nails. 10A NCAC 09 .0604(p) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Safety Requirements A violation was cited today for equipment on the playground being in poor repair. According to Child Care Rule .0604(p), once a day, prior to initial use, the indoor and outdoor premises shall be checked for debris, vandalism, and broken equipment. Debris shall be removed and disposed of. Outdoor Learning Environment A violation was cited today because a seesaw was located in the outdoor play area and the manufacturer stated in packaging it was not approved for commercial use. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. All equipment and furnishings not meeting the requirements of Child Care Rule .0601 (b) and (c) shall be removed from the premises immediately or made inaccessible to the children. Fire Inspection A violation was cited today for not obtaining a fire inspection within 12 months of the previous inspection. According to Child Care Rule .0304(a), each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. Reminders On-Going Training Several staff have upcoming due dates for their annual on-going training hours. Please refer to the staff and training worksheet to ensure that staff complete their required annual hours by the due dates listed. Health and Safety Training Several staff have upcoming due dates for their Health and Safety training. Please refer to the staff and training worksheet to ensure that staff complete their required health and safety training by the due dates listed. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times