10A NCAC 09. 1702 · Violation

Name of Operation: ORDER MY STEPS #2 Facility ID: 26001901 Consultant: SANDRA JOHNSON Operation Type: Family CC Home Case Number: Visit Date: 11/24/2025 Number Present: 2 Completed Date: 11/24/2025 Age: From 5 To 5 Total Minutes: 260 Time In: 10:25 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit that includes monitoring of health and safety trainings. The previous Annual Compliance Visit was completed December 4, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 98% which is above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a three-Star License issued April 14, 2022. The License was based on the program earning four (4) points in education standards, two (2) points in program standards, and one quality point by choosing to meet a programmatic option: with serves no more than two infants under one year of age. The information on record with DCDEE was verified as correct by Jovan McNeill and the owner’s corporation status was verified on the Secretary of State’s website as Administrative Dissolution. Current Inspections are as follows: Sanitation Classification of Superior completed 9/19/2025. Ms. McNeill was present while I observed the indoor and outdoor areas. Upon entering the facility there were no children present. Two children arrived during the visit. The children entered the facility and participated in their daily routines. The children put their things in their things in their individual cubbies, wash their hands and participated in free choice play. Lunch served was pancakes, sausage, eggs, peaches, green beans, and milk. On June 28, 2022, Ms. McNeill submitted required documents to the North Carolina Secretary of State (NC SOS) to form a Limited Liability Company (LLC). This LLC was named on the documents as the owner of this Family Child Care Home. The NC SOS approved the LLC on June 28, 2022, and the Ownership of Order My Steps #2 changed from Jovan McNeill to Order My Steps #2 LLC. Ms. McNeill made me aware of the change during my visit today after I asked if she was still a Sole Proprietor. I reviewed applicable Child Care Rules today regarding prior notification of any changes to the License, specifically that a License cannot be bought, sold, transferred, etc. Without prior notice, and that a result of her change, new paperwork was required for the ownership change. After monitoring the SOS website, the facility’s LLC was Administratively Dissolved as of May 27, 2025. Ms. McNeill stated that she plans to go back to being a Sole Proprietor. She was informed that she would have to be in good standing with the NC SOS and submit all documents to show that she is no longer an LLC. As a reminder failure to come into good standing with the NC SOS could result in your license being revoked. At the completion of the visit, the Visit Summary was reviewed with Ms. McNeill. The following violations were observed. Violation Number Comment Rule 1602 Operator did not notify the Division in writing, a change occurred that affected the information shown on the license. The Operator did not notify the Division in writing before the change was made that would affect the information on the license. .1702(h)(1-6) 2050 The ownership of the family child care home changed without notifying the Division thirty days prior to the change occurring. The Operator did not notify the Division within thirty days that the Ownership of the family child care home changed. .1702(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 8, 2025 you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 Sandra.johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 TA: A violation was cited; the facility did not inform the Division within thirty days to changes being made to the ownership of the facility. Refer to NC Child Care Rule 10A NCAC 09. 1702(e), We Discussed the following. Make sure when you are choosing to make any changes that will change the information on the License that you reach out to you consultant. Make sure that you give a 30 day notice to any changes you are considering for the facility. During today’s visit the following information was reviewed and forms left for the Pathways to the Stars. (New QRIS), Education Standards, CQI Plan, Family and Community Engagement Standards, and Self Study forms. Ms. McNeill stated that she will reach out to Kathy Hoffler, Family Child Care Consultant, with the Partnership for Children, to request that she come out to work on room arrangement as well as QRIS. We reviewed her education in Works Unit and found that she needs to submit her AA Degree in ECE. The plan is for Ms. McNeill to have completed all requirements by June of 2026 and to submit all documents for a five-star license. During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 Activity Schedules and Plans. Your program didn’t have a copy of the publication. A copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 Activity Schedules and Plans. Your program didn’t have a copy of the publication. A copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Reminders: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit Visit the DCDEE website at https://ncchildcare.ncdhhs.gov for updated requirements, forms, and other pertinent information. Please feel free to contact me at sandra.johnson@dhhs.nc.gov or 910-408-8985 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: ORDER MY STEPS #2 Facility ID: 26001901 Consultant: SANDRA JOHNSON Operation Type: Family CC Home Case Number: Visit Date: 11/24/2025 Number Present: 2 Completed Date: 11/24/2025 Age: From 5 To 5 Total Minutes: 260 Time In: 10:25 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit that includes monitoring of health and safety trainings. The previous Annual Compliance Visit was completed December 4, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 98% which is above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a three-Star License issued April 14, 2022. The License was based on the program earning four (4) points in education standards, two (2) points in program standards, and one quality point by choosing to meet a programmatic option: with serves no more than two infants under one year of age. The information on record with DCDEE was verified as correct by Jovan McNeill and the owner’s corporation status was verified on the Secretary of State’s website as Administrative Dissolution. Current Inspections are as follows: Sanitation Classification of Superior completed 9/19/2025. Ms. McNeill was present while I observed the indoor and outdoor areas. Upon entering the facility there were no children present. Two children arrived during the visit. The children entered the facility and participated in their daily routines. The children put their things in their things in their individual cubbies, wash their hands and participated in free choice play. Lunch served was pancakes, sausage, eggs, peaches, green beans, and milk. On June 28, 2022, Ms. McNeill submitted required documents to the North Carolina Secretary of State (NC SOS) to form a Limited Liability Company (LLC). This LLC was named on the documents as the owner of this Family Child Care Home. The NC SOS approved the LLC on June 28, 2022, and the Ownership of Order My Steps #2 changed from Jovan McNeill to Order My Steps #2 LLC. Ms. McNeill made me aware of the change during my visit today after I asked if she was still a Sole Proprietor. I reviewed applicable Child Care Rules today regarding prior notification of any changes to the License, specifically that a License cannot be bought, sold, transferred, etc. Without prior notice, and that a result of her change, new paperwork was required for the ownership change. After monitoring the SOS website, the facility’s LLC was Administratively Dissolved as of May 27, 2025. Ms. McNeill stated that she plans to go back to being a Sole Proprietor. She was informed that she would have to be in good standing with the NC SOS and submit all documents to show that she is no longer an LLC. As a reminder failure to come into good standing with the NC SOS could result in your license being revoked. At the completion of the visit, the Visit Summary was reviewed with Ms. McNeill. The following violations were observed. Violation Number Comment Rule 1602 Operator did not notify the Division in writing, a change occurred that affected the information shown on the license. The Operator did not notify the Division in writing before the change was made that would affect the information on the license. .1702(h)(1-6) 2050 The ownership of the family child care home changed without notifying the Division thirty days prior to the change occurring. The Operator did not notify the Division within thirty days that the Ownership of the family child care home changed. .1702(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 8, 2025 you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 Sandra.johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 TA: A violation was cited; the facility did not inform the Division within thirty days to changes being made to the ownership of the facility. Refer to NC Child Care Rule 10A NCAC 09. 1702(e), We Discussed the following. Make sure when you are choosing to make any changes that will change the information on the License that you reach out to you consultant. Make sure that you give a 30 day notice to any changes you are considering for the facility. During today’s visit the following information was reviewed and forms left for the Pathways to the Stars. (New QRIS), Education Standards, CQI Plan, Family and Community Engagement Standards, and Self Study forms. Ms. McNeill stated that she will reach out to Kathy Hoffler, Family Child Care Consultant, with the Partnership for Children, to request that she come out to work on room arrangement as well as QRIS. We reviewed her education in Works Unit and found that she needs to submit her AA Degree in ECE. The plan is for Ms. McNeill to have completed all requirements by June of 2026 and to submit all documents for a five-star license. During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 Activity Schedules and Plans. Your program didn’t have a copy of the publication. A copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 Activity Schedules and Plans. Your program didn’t have a copy of the publication. A copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Reminders: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit Visit the DCDEE website at https://ncchildcare.ncdhhs.gov for updated requirements, forms, and other pertinent information. Please feel free to contact me at sandra.johnson@dhhs.nc.gov or 910-408-8985 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09. 1707 · Violation

Name of Operation: ORDER MY STEPS #2 Facility ID: 26001901 Consultant: SANDRA JOHNSON Operation Type: Family CC Home Case Number: Visit Date: 12/4/2024 Number Present: 1 Completed Date: 12/4/2024 Age: From 4 To 4 Total Minutes: 165 Time In: 08:45 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance, including Health and Safety Training. The previous Annual Compliance Visit was completed 12/12/2023, and prior to today’s visit, the eighteen-month compliance history score was at 99%, which is above the 75% required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a three-Star License issued April 14, 2022. The License was based on the program earning four points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option with serves no more than two infants under one year of age. The information on record with DCDEE was verified as correct by Jovan McNeill, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed 11/10/2024. Upon my arrival there was no one present at the home. I contacted Ms. McNeil via phone to find out if the facility was in operation today. Ms. McNeill stated that she was on the way back to the facility. She had to run out earlier this morning while no children were present. She stated that she would have a child coming at about 9:30. Ms. McNeill arrived at the facility about 9:30a.m. with the child. Upon entering the facility, the child washed her hand and went into the play area and started to pretend to cook. Ms. McNeil offered the child a morning snack, but the child stated she did not want anything. Ms. McNeill started to prepare lunch. Lunch hamburger helper, corn, peaches, and milk. The Verification of Required Information for Operator and Additional Caregiver and the Operator’s Statement of Responsibility forms were updated during today’s visit. Your signature on these forms will serve as verification that the information provided was accurate and complete. The annual compliance monitoring checklist was reviewed with you and is attached to today’s visit. At the completion of the visit, the Visit Summary was reviewed with Ms. McNeill. The following violation was observed: Violation Number Comment Rule 306 At least one 5 lb 2-A:10-B:C type fire extinguisher was not readily accessible for every 2500 square feet of floor space in the home. There was not a fire extinguisher ready and accessible for the home. the operator stated that she dropped it off to have it serviced. 10A NCAC 09. 1707(4) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The operator has not completed the required 8 hours of on-going training annually. GS 110-91(11); 10A NCAC 09 .1705(b)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 18, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 sandra.johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA: A violation was cited for On-going training hours not being completed. Refer to NC Child Care Rule 10 A NCAC 09 .1703(d)(1). We discussed the following strategies: Use a calendar for date reminders. Try to start training right after the annual compliance visit is completed. Do one training a month before the next AC Visit is Due. This will ensure that your training is done. Reminders: As a reminder if you are going to provide transportation ensure that you have notified me to ensure that it is marked in the regulatory system, and ensure you are meeting all the requirements to provide transportation according to rule 10A NCAC 09. 1723 for Family Child Care Home. The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. Please feel free to contact me at sandra.johnson@dhhs.nc.gov. or 910- 408-8985 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .1705 · Violation

Name of Operation: ORDER MY STEPS #2 Facility ID: 26001901 Consultant: SANDRA JOHNSON Operation Type: Family CC Home Case Number: Visit Date: 12/4/2024 Number Present: 1 Completed Date: 12/4/2024 Age: From 4 To 4 Total Minutes: 165 Time In: 08:45 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance, including Health and Safety Training. The previous Annual Compliance Visit was completed 12/12/2023, and prior to today’s visit, the eighteen-month compliance history score was at 99%, which is above the 75% required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a three-Star License issued April 14, 2022. The License was based on the program earning four points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option with serves no more than two infants under one year of age. The information on record with DCDEE was verified as correct by Jovan McNeill, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed 11/10/2024. Upon my arrival there was no one present at the home. I contacted Ms. McNeil via phone to find out if the facility was in operation today. Ms. McNeill stated that she was on the way back to the facility. She had to run out earlier this morning while no children were present. She stated that she would have a child coming at about 9:30. Ms. McNeill arrived at the facility about 9:30a.m. with the child. Upon entering the facility, the child washed her hand and went into the play area and started to pretend to cook. Ms. McNeil offered the child a morning snack, but the child stated she did not want anything. Ms. McNeill started to prepare lunch. Lunch hamburger helper, corn, peaches, and milk. The Verification of Required Information for Operator and Additional Caregiver and the Operator’s Statement of Responsibility forms were updated during today’s visit. Your signature on these forms will serve as verification that the information provided was accurate and complete. The annual compliance monitoring checklist was reviewed with you and is attached to today’s visit. At the completion of the visit, the Visit Summary was reviewed with Ms. McNeill. The following violation was observed: Violation Number Comment Rule 306 At least one 5 lb 2-A:10-B:C type fire extinguisher was not readily accessible for every 2500 square feet of floor space in the home. There was not a fire extinguisher ready and accessible for the home. the operator stated that she dropped it off to have it serviced. 10A NCAC 09. 1707(4) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The operator has not completed the required 8 hours of on-going training annually. GS 110-91(11); 10A NCAC 09 .1705(b)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 18, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 sandra.johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA: A violation was cited for On-going training hours not being completed. Refer to NC Child Care Rule 10 A NCAC 09 .1703(d)(1). We discussed the following strategies: Use a calendar for date reminders. Try to start training right after the annual compliance visit is completed. Do one training a month before the next AC Visit is Due. This will ensure that your training is done. Reminders: As a reminder if you are going to provide transportation ensure that you have notified me to ensure that it is marked in the regulatory system, and ensure you are meeting all the requirements to provide transportation according to rule 10A NCAC 09. 1723 for Family Child Care Home. The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. Please feel free to contact me at sandra.johnson@dhhs.nc.gov. or 910- 408-8985 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09. 1723 · Violation

Name of Operation: ORDER MY STEPS #2 Facility ID: 26001901 Consultant: SANDRA JOHNSON Operation Type: Family CC Home Case Number: Visit Date: 12/4/2024 Number Present: 1 Completed Date: 12/4/2024 Age: From 4 To 4 Total Minutes: 165 Time In: 08:45 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance, including Health and Safety Training. The previous Annual Compliance Visit was completed 12/12/2023, and prior to today’s visit, the eighteen-month compliance history score was at 99%, which is above the 75% required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a three-Star License issued April 14, 2022. The License was based on the program earning four points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option with serves no more than two infants under one year of age. The information on record with DCDEE was verified as correct by Jovan McNeill, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed 11/10/2024. Upon my arrival there was no one present at the home. I contacted Ms. McNeil via phone to find out if the facility was in operation today. Ms. McNeill stated that she was on the way back to the facility. She had to run out earlier this morning while no children were present. She stated that she would have a child coming at about 9:30. Ms. McNeill arrived at the facility about 9:30a.m. with the child. Upon entering the facility, the child washed her hand and went into the play area and started to pretend to cook. Ms. McNeil offered the child a morning snack, but the child stated she did not want anything. Ms. McNeill started to prepare lunch. Lunch hamburger helper, corn, peaches, and milk. The Verification of Required Information for Operator and Additional Caregiver and the Operator’s Statement of Responsibility forms were updated during today’s visit. Your signature on these forms will serve as verification that the information provided was accurate and complete. The annual compliance monitoring checklist was reviewed with you and is attached to today’s visit. At the completion of the visit, the Visit Summary was reviewed with Ms. McNeill. The following violation was observed: Violation Number Comment Rule 306 At least one 5 lb 2-A:10-B:C type fire extinguisher was not readily accessible for every 2500 square feet of floor space in the home. There was not a fire extinguisher ready and accessible for the home. the operator stated that she dropped it off to have it serviced. 10A NCAC 09. 1707(4) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The operator has not completed the required 8 hours of on-going training annually. GS 110-91(11); 10A NCAC 09 .1705(b)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 18, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 sandra.johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA: A violation was cited for On-going training hours not being completed. Refer to NC Child Care Rule 10 A NCAC 09 .1703(d)(1). We discussed the following strategies: Use a calendar for date reminders. Try to start training right after the annual compliance visit is completed. Do one training a month before the next AC Visit is Due. This will ensure that your training is done. Reminders: As a reminder if you are going to provide transportation ensure that you have notified me to ensure that it is marked in the regulatory system, and ensure you are meeting all the requirements to provide transportation according to rule 10A NCAC 09. 1723 for Family Child Care Home. The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. Please feel free to contact me at sandra.johnson@dhhs.nc.gov. or 910- 408-8985 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: ORDER MY STEPS #2 Facility ID: 26001901 Consultant: SANDRA JOHNSON Operation Type: Family CC Home Case Number: Visit Date: 12/4/2024 Number Present: 1 Completed Date: 12/4/2024 Age: From 4 To 4 Total Minutes: 165 Time In: 08:45 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance, including Health and Safety Training. The previous Annual Compliance Visit was completed 12/12/2023, and prior to today’s visit, the eighteen-month compliance history score was at 99%, which is above the 75% required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a three-Star License issued April 14, 2022. The License was based on the program earning four points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option with serves no more than two infants under one year of age. The information on record with DCDEE was verified as correct by Jovan McNeill, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed 11/10/2024. Upon my arrival there was no one present at the home. I contacted Ms. McNeil via phone to find out if the facility was in operation today. Ms. McNeill stated that she was on the way back to the facility. She had to run out earlier this morning while no children were present. She stated that she would have a child coming at about 9:30. Ms. McNeill arrived at the facility about 9:30a.m. with the child. Upon entering the facility, the child washed her hand and went into the play area and started to pretend to cook. Ms. McNeil offered the child a morning snack, but the child stated she did not want anything. Ms. McNeill started to prepare lunch. Lunch hamburger helper, corn, peaches, and milk. The Verification of Required Information for Operator and Additional Caregiver and the Operator’s Statement of Responsibility forms were updated during today’s visit. Your signature on these forms will serve as verification that the information provided was accurate and complete. The annual compliance monitoring checklist was reviewed with you and is attached to today’s visit. At the completion of the visit, the Visit Summary was reviewed with Ms. McNeill. The following violation was observed: Violation Number Comment Rule 306 At least one 5 lb 2-A:10-B:C type fire extinguisher was not readily accessible for every 2500 square feet of floor space in the home. There was not a fire extinguisher ready and accessible for the home. the operator stated that she dropped it off to have it serviced. 10A NCAC 09. 1707(4) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The operator has not completed the required 8 hours of on-going training annually. GS 110-91(11); 10A NCAC 09 .1705(b)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 18, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 sandra.johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA: A violation was cited for On-going training hours not being completed. Refer to NC Child Care Rule 10 A NCAC 09 .1703(d)(1). We discussed the following strategies: Use a calendar for date reminders. Try to start training right after the annual compliance visit is completed. Do one training a month before the next AC Visit is Due. This will ensure that your training is done. Reminders: As a reminder if you are going to provide transportation ensure that you have notified me to ensure that it is marked in the regulatory system, and ensure you are meeting all the requirements to provide transportation according to rule 10A NCAC 09. 1723 for Family Child Care Home. The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. Please feel free to contact me at sandra.johnson@dhhs.nc.gov. or 910- 408-8985 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ORDER MY STEPS #2 Facility ID: 26001901 Consultant: SANDRA JOHNSON Operation Type: Family CC Home Case Number: Visit Date: 12/4/2024 Number Present: 1 Completed Date: 12/4/2024 Age: From 4 To 4 Total Minutes: 165 Time In: 08:45 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance, including Health and Safety Training. The previous Annual Compliance Visit was completed 12/12/2023, and prior to today’s visit, the eighteen-month compliance history score was at 99%, which is above the 75% required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a three-Star License issued April 14, 2022. The License was based on the program earning four points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option with serves no more than two infants under one year of age. The information on record with DCDEE was verified as correct by Jovan McNeill, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed 11/10/2024. Upon my arrival there was no one present at the home. I contacted Ms. McNeil via phone to find out if the facility was in operation today. Ms. McNeill stated that she was on the way back to the facility. She had to run out earlier this morning while no children were present. She stated that she would have a child coming at about 9:30. Ms. McNeill arrived at the facility about 9:30a.m. with the child. Upon entering the facility, the child washed her hand and went into the play area and started to pretend to cook. Ms. McNeil offered the child a morning snack, but the child stated she did not want anything. Ms. McNeill started to prepare lunch. Lunch hamburger helper, corn, peaches, and milk. The Verification of Required Information for Operator and Additional Caregiver and the Operator’s Statement of Responsibility forms were updated during today’s visit. Your signature on these forms will serve as verification that the information provided was accurate and complete. The annual compliance monitoring checklist was reviewed with you and is attached to today’s visit. At the completion of the visit, the Visit Summary was reviewed with Ms. McNeill. The following violation was observed: Violation Number Comment Rule 306 At least one 5 lb 2-A:10-B:C type fire extinguisher was not readily accessible for every 2500 square feet of floor space in the home. There was not a fire extinguisher ready and accessible for the home. the operator stated that she dropped it off to have it serviced. 10A NCAC 09. 1707(4) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The operator has not completed the required 8 hours of on-going training annually. GS 110-91(11); 10A NCAC 09 .1705(b)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 18, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 sandra.johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA: A violation was cited for On-going training hours not being completed. Refer to NC Child Care Rule 10 A NCAC 09 .1703(d)(1). We discussed the following strategies: Use a calendar for date reminders. Try to start training right after the annual compliance visit is completed. Do one training a month before the next AC Visit is Due. This will ensure that your training is done. Reminders: As a reminder if you are going to provide transportation ensure that you have notified me to ensure that it is marked in the regulatory system, and ensure you are meeting all the requirements to provide transportation according to rule 10A NCAC 09. 1723 for Family Child Care Home. The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. Please feel free to contact me at sandra.johnson@dhhs.nc.gov. or 910- 408-8985 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ORDER MY STEPS #2 Facility ID: 26001901 Consultant: SANDRA JOHNSON Operation Type: Family CC Home Case Number: Visit Date: 12/12/2023 Number Present: 2 Completed Date: 12/12/2023 Age: From 1 To 1 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance, including Health and Safety Training. The previous Annual Compliance Visit was completed 1/24/2023, and prior to today’s visit, the eighteen-month compliance history score was at 97%, which is above the 75% required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a three-Star License issued April 14, 2022. The License was based on the program earning four points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option with serves no more than two infants under one year of age. The information on record with DCDEE was verified as correct by Jovan McNeill, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed 1/24/2023. Jennifer Strickland Child Care Consultant was present and assisted with today’s visit. We were greeted by Ms. McNeill. One child was present sitting in a highchair while Ms. McNeill was feeding the child breakfast. After breakfast the child participated in handwashing routines and transitioned to free choice play. One other child arrived during the visit. The children were observed playing with stacking blocks, push toys, and large Legos. Breakfast served was oatmeal, applesauce, and milk. At the completion of the visit, the Visit Summary was reviewed with Ms. McNeill. The following violation was observed: At the completion of the visit, the Visit Summary was reviewed with Ms. McNeill. The following violation was observed: Violation Number Comment Rule 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. Provider has only completed six out of the ten required health and safety trainings that are required every five years. .1703(d)(2) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 26,2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 sandra.johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA: A violation was cited for Health and Safety training not being completed within five years of previous training. Refer to NC Child Care Rule 10 A NCAC 09 .1703(d)(2). We discussed the following strategies: Use a calendar for date reminders. Ensure you are checking your files at least every 2 months to ensure all required documents and trainings are current. Reminders: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavioral challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. July 2023 Child Care Rule Changes: The DCDEE is excited to share information about the July 2023 child care rule changes. The NC Child Care Commission revised rules related to staff/child ratios for multi-age groups; cooperative arrangements; and enhanced space requirements. These rule changes may or may not impact your facility. The multi-age group staff/child ratio changes support a previous rule change submitted by Early Head Start and the new rule for defining cooperative arrangements provides clarification to a previous change in statute. A new July 2023 New Rule/Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, learn how to navigate Moodle. To access Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. QRIS Modernization (Two–Five Star Rated Licenses): The North Carolina Child Care Commission and the NCDHHS Division of Child Development and Early Education (DCDEE) are collaborating to modernize North Carolina's Quality Rating and Improvement System (QRIS) commonly known as the Star Rated License. DCDEE are developing a plan that will be reviewed by the legislature in Spring 2024. During the next few months, we are collecting information from parents, teachers, administrators, operators, and partners to consider in the plan. You are invited to participate in opportunities for Commission members and Division staff to listen and learn about your experiences and challenges within our Star Rated License system. An email with upcoming community outreach meetings and/or webinar dates will be sent in an email from DCDEE. Feel free to share this information with ECE colleagues and parents too. Moodle: Moodle Trainings are available on our website regarding rule changes, health and safety trainings, and other additional trainings. The Division of Child Development and Early Education (DCDEE) website offers online training modules for Administrative Actions, Criminal Background Checks, Star Rating, and additional trainings. Please visit https:// ncchildcare.ncdhhs.gov. The trainings can be found by selecting Provider tab the Training and Professional Development, and the DCDEE Moodle. Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. Please feel free to contact me at sandra.johnson@dhhs.nc.gov. or 910- 408-8985 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.