10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 10/9/2025 Number Present: 67 Completed Date: 10/9/2025 Age: From 0 To 5 Total Minutes: 285 Time In: 09:30 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit, including Health and Safety training. The previous Annual Compliance visit was completed October 21, 2024, and prior to today’s visit, the eighteen-month compliance history score was 91%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License, issued August 05, 2024. The License was based on the program earning NAEYC accreditation. The information on record with DCDEE was verified as correct and the owner’s corporation status was listed on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 03, 2025. Fire Classification of Satisfactory was completed on February 21, 2025. Ellen Howard, Assistant Director, greeted me upon my arrival. Sixty-seven (67) children and eleven (11) teachers were present upon my arrival. Groups of children were observed participating in free-choice activities, creative art activities, and outdoor play activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #2B, a diaper change was observed, and all diapering procedures were followed. The outdoor learning environment was monitored for playground safety requirements. In the outdoor learning environment, children had access to balls, hula hoops, sand play toys, and various pieces of stationary equipment. Routine care and handwashing practices were observed. Lunch consisted of grilled chicken nuggets, baked beans, mandarin oranges, and milk. Irma Mizzelle, Administrator, arrived to the facility at approximately 10:30am. Six staff files were reviewed. One staff member did not have documentation on file of completing a CPR and First Aid course prior to her certification’s expiration date. Twenty children’s records were reviewed. One child did not have an immunization record on file. Program files, including the EPR Plan, were reviewed. Transportation requirements were monitored and observed in compliance with applicable child care rules. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the activity plan that was posted. Two NC Pre-K children’s records were reviewed. Health assessments, including dental, hearing, and vision screenings, were found in each child’s file. The Ages and Stages Questionnaires were used as developmental screening tools, and the results were placed in each child’s file. At the completion of the visit, the Visit Summary was reviewed with I. Mizzelle. The following violations were observed: Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Lunch consisted of grilled chicken nuggets, baked beans, mandaring oranges, and milk. A grain was not served. When this was brought to the administrator's attention, she had the cook serve bread rolls to the children in each space. 10A NCAC 09 .0901(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member did not have documentation on file of renewing her First Aid certification prior to its expiration date. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member did not have documentation on file of renewing her CPR certification prior to its expiration date. .1102(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child did not have an immunization record on file. 10A NCAC 09 .0302(d)(2) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 23, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Children’s Records A violation was cited today regarding a child not having an immunization record on file. The requirement of a health report for each child reflecting completion of health assessments and immunizations is a valid way to ensure timely preventive care for children who might not otherwise receive it. This requirement encourages families to have a primary care provider (medical home) for each child, where timely and periodic health evaluations are done. I encouraged the administrator to use the child file checklist to keep track of when documents are due and when documents are going to expire. For more information about immunization requirements, refer to child care rule 10A NCAC 09 .0302(d)(2). CPR and First Aid Requirements Two violations were cited regarding CPR and First Aid certification requirements for staff. According to To ensure the health and safety of children in a child care setting, someone who is qualified to respond to life-threatening emergencies must be in attendance at all times. A staff trained in pediatric first aid, including pediatric CPR, coupled with a facility that has been designed or modified to ensure the safety of children, can mitigate the consequences of injury, and reduce the potential for death from life-threatening conditions. A list of approved training organizations can be found at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. The administrator stated that the staff member took a recent CPR and First Aid training, but the staff member did not provide the office with a copy of the certificate to update her file. For more information about CPR and First Aid requirements, refer to child care rule 10A NCAC 09 .1102(c-d). Reminders NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. The publication is also available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0302 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 10/9/2025 Number Present: 67 Completed Date: 10/9/2025 Age: From 0 To 5 Total Minutes: 285 Time In: 09:30 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit, including Health and Safety training. The previous Annual Compliance visit was completed October 21, 2024, and prior to today’s visit, the eighteen-month compliance history score was 91%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License, issued August 05, 2024. The License was based on the program earning NAEYC accreditation. The information on record with DCDEE was verified as correct and the owner’s corporation status was listed on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 03, 2025. Fire Classification of Satisfactory was completed on February 21, 2025. Ellen Howard, Assistant Director, greeted me upon my arrival. Sixty-seven (67) children and eleven (11) teachers were present upon my arrival. Groups of children were observed participating in free-choice activities, creative art activities, and outdoor play activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #2B, a diaper change was observed, and all diapering procedures were followed. The outdoor learning environment was monitored for playground safety requirements. In the outdoor learning environment, children had access to balls, hula hoops, sand play toys, and various pieces of stationary equipment. Routine care and handwashing practices were observed. Lunch consisted of grilled chicken nuggets, baked beans, mandarin oranges, and milk. Irma Mizzelle, Administrator, arrived to the facility at approximately 10:30am. Six staff files were reviewed. One staff member did not have documentation on file of completing a CPR and First Aid course prior to her certification’s expiration date. Twenty children’s records were reviewed. One child did not have an immunization record on file. Program files, including the EPR Plan, were reviewed. Transportation requirements were monitored and observed in compliance with applicable child care rules. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the activity plan that was posted. Two NC Pre-K children’s records were reviewed. Health assessments, including dental, hearing, and vision screenings, were found in each child’s file. The Ages and Stages Questionnaires were used as developmental screening tools, and the results were placed in each child’s file. At the completion of the visit, the Visit Summary was reviewed with I. Mizzelle. The following violations were observed: Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Lunch consisted of grilled chicken nuggets, baked beans, mandaring oranges, and milk. A grain was not served. When this was brought to the administrator's attention, she had the cook serve bread rolls to the children in each space. 10A NCAC 09 .0901(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member did not have documentation on file of renewing her First Aid certification prior to its expiration date. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member did not have documentation on file of renewing her CPR certification prior to its expiration date. .1102(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child did not have an immunization record on file. 10A NCAC 09 .0302(d)(2) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 23, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Children’s Records A violation was cited today regarding a child not having an immunization record on file. The requirement of a health report for each child reflecting completion of health assessments and immunizations is a valid way to ensure timely preventive care for children who might not otherwise receive it. This requirement encourages families to have a primary care provider (medical home) for each child, where timely and periodic health evaluations are done. I encouraged the administrator to use the child file checklist to keep track of when documents are due and when documents are going to expire. For more information about immunization requirements, refer to child care rule 10A NCAC 09 .0302(d)(2). CPR and First Aid Requirements Two violations were cited regarding CPR and First Aid certification requirements for staff. According to To ensure the health and safety of children in a child care setting, someone who is qualified to respond to life-threatening emergencies must be in attendance at all times. A staff trained in pediatric first aid, including pediatric CPR, coupled with a facility that has been designed or modified to ensure the safety of children, can mitigate the consequences of injury, and reduce the potential for death from life-threatening conditions. A list of approved training organizations can be found at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. The administrator stated that the staff member took a recent CPR and First Aid training, but the staff member did not provide the office with a copy of the certificate to update her file. For more information about CPR and First Aid requirements, refer to child care rule 10A NCAC 09 .1102(c-d). Reminders NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. The publication is also available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 10/9/2025 Number Present: 67 Completed Date: 10/9/2025 Age: From 0 To 5 Total Minutes: 285 Time In: 09:30 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit, including Health and Safety training. The previous Annual Compliance visit was completed October 21, 2024, and prior to today’s visit, the eighteen-month compliance history score was 91%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License, issued August 05, 2024. The License was based on the program earning NAEYC accreditation. The information on record with DCDEE was verified as correct and the owner’s corporation status was listed on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 03, 2025. Fire Classification of Satisfactory was completed on February 21, 2025. Ellen Howard, Assistant Director, greeted me upon my arrival. Sixty-seven (67) children and eleven (11) teachers were present upon my arrival. Groups of children were observed participating in free-choice activities, creative art activities, and outdoor play activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #2B, a diaper change was observed, and all diapering procedures were followed. The outdoor learning environment was monitored for playground safety requirements. In the outdoor learning environment, children had access to balls, hula hoops, sand play toys, and various pieces of stationary equipment. Routine care and handwashing practices were observed. Lunch consisted of grilled chicken nuggets, baked beans, mandarin oranges, and milk. Irma Mizzelle, Administrator, arrived to the facility at approximately 10:30am. Six staff files were reviewed. One staff member did not have documentation on file of completing a CPR and First Aid course prior to her certification’s expiration date. Twenty children’s records were reviewed. One child did not have an immunization record on file. Program files, including the EPR Plan, were reviewed. Transportation requirements were monitored and observed in compliance with applicable child care rules. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the activity plan that was posted. Two NC Pre-K children’s records were reviewed. Health assessments, including dental, hearing, and vision screenings, were found in each child’s file. The Ages and Stages Questionnaires were used as developmental screening tools, and the results were placed in each child’s file. At the completion of the visit, the Visit Summary was reviewed with I. Mizzelle. The following violations were observed: Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Lunch consisted of grilled chicken nuggets, baked beans, mandaring oranges, and milk. A grain was not served. When this was brought to the administrator's attention, she had the cook serve bread rolls to the children in each space. 10A NCAC 09 .0901(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member did not have documentation on file of renewing her First Aid certification prior to its expiration date. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member did not have documentation on file of renewing her CPR certification prior to its expiration date. .1102(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child did not have an immunization record on file. 10A NCAC 09 .0302(d)(2) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 23, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Children’s Records A violation was cited today regarding a child not having an immunization record on file. The requirement of a health report for each child reflecting completion of health assessments and immunizations is a valid way to ensure timely preventive care for children who might not otherwise receive it. This requirement encourages families to have a primary care provider (medical home) for each child, where timely and periodic health evaluations are done. I encouraged the administrator to use the child file checklist to keep track of when documents are due and when documents are going to expire. For more information about immunization requirements, refer to child care rule 10A NCAC 09 .0302(d)(2). CPR and First Aid Requirements Two violations were cited regarding CPR and First Aid certification requirements for staff. According to To ensure the health and safety of children in a child care setting, someone who is qualified to respond to life-threatening emergencies must be in attendance at all times. A staff trained in pediatric first aid, including pediatric CPR, coupled with a facility that has been designed or modified to ensure the safety of children, can mitigate the consequences of injury, and reduce the potential for death from life-threatening conditions. A list of approved training organizations can be found at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. The administrator stated that the staff member took a recent CPR and First Aid training, but the staff member did not provide the office with a copy of the certificate to update her file. For more information about CPR and First Aid requirements, refer to child care rule 10A NCAC 09 .1102(c-d). Reminders NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. The publication is also available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 10/9/2025 Number Present: 67 Completed Date: 10/9/2025 Age: From 0 To 5 Total Minutes: 285 Time In: 09:30 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit, including Health and Safety training. The previous Annual Compliance visit was completed October 21, 2024, and prior to today’s visit, the eighteen-month compliance history score was 91%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License, issued August 05, 2024. The License was based on the program earning NAEYC accreditation. The information on record with DCDEE was verified as correct and the owner’s corporation status was listed on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 03, 2025. Fire Classification of Satisfactory was completed on February 21, 2025. Ellen Howard, Assistant Director, greeted me upon my arrival. Sixty-seven (67) children and eleven (11) teachers were present upon my arrival. Groups of children were observed participating in free-choice activities, creative art activities, and outdoor play activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #2B, a diaper change was observed, and all diapering procedures were followed. The outdoor learning environment was monitored for playground safety requirements. In the outdoor learning environment, children had access to balls, hula hoops, sand play toys, and various pieces of stationary equipment. Routine care and handwashing practices were observed. Lunch consisted of grilled chicken nuggets, baked beans, mandarin oranges, and milk. Irma Mizzelle, Administrator, arrived to the facility at approximately 10:30am. Six staff files were reviewed. One staff member did not have documentation on file of completing a CPR and First Aid course prior to her certification’s expiration date. Twenty children’s records were reviewed. One child did not have an immunization record on file. Program files, including the EPR Plan, were reviewed. Transportation requirements were monitored and observed in compliance with applicable child care rules. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the activity plan that was posted. Two NC Pre-K children’s records were reviewed. Health assessments, including dental, hearing, and vision screenings, were found in each child’s file. The Ages and Stages Questionnaires were used as developmental screening tools, and the results were placed in each child’s file. At the completion of the visit, the Visit Summary was reviewed with I. Mizzelle. The following violations were observed: Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Lunch consisted of grilled chicken nuggets, baked beans, mandaring oranges, and milk. A grain was not served. When this was brought to the administrator's attention, she had the cook serve bread rolls to the children in each space. 10A NCAC 09 .0901(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member did not have documentation on file of renewing her First Aid certification prior to its expiration date. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member did not have documentation on file of renewing her CPR certification prior to its expiration date. .1102(d) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child did not have an immunization record on file. 10A NCAC 09 .0302(d)(2) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 23, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Children’s Records A violation was cited today regarding a child not having an immunization record on file. The requirement of a health report for each child reflecting completion of health assessments and immunizations is a valid way to ensure timely preventive care for children who might not otherwise receive it. This requirement encourages families to have a primary care provider (medical home) for each child, where timely and periodic health evaluations are done. I encouraged the administrator to use the child file checklist to keep track of when documents are due and when documents are going to expire. For more information about immunization requirements, refer to child care rule 10A NCAC 09 .0302(d)(2). CPR and First Aid Requirements Two violations were cited regarding CPR and First Aid certification requirements for staff. According to To ensure the health and safety of children in a child care setting, someone who is qualified to respond to life-threatening emergencies must be in attendance at all times. A staff trained in pediatric first aid, including pediatric CPR, coupled with a facility that has been designed or modified to ensure the safety of children, can mitigate the consequences of injury, and reduce the potential for death from life-threatening conditions. A list of approved training organizations can be found at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. The administrator stated that the staff member took a recent CPR and First Aid training, but the staff member did not provide the office with a copy of the certificate to update her file. For more information about CPR and First Aid requirements, refer to child care rule 10A NCAC 09 .1102(c-d). Reminders NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. The publication is also available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/2/2025 Number Present: 93 Completed Date: 5/2/2025 Age: From 0 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was completed October 21, 2024 and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued August 05, 2024. The License was based on the program earning NAEYC accreditation. The information on record with DCDEE was verified as correct by Irma Mizzelle, Director. Current Inspections are as follows: Sanitation Classification of Superior completed on March 03, 2025. Fire Classification of Satisfactory completed on February 21, 2025. Ellen Howard, Assistant Director, was present while I observed the indoor and outdoor areas. Upon my arrival, ninety-three (93) children and twelve (12) teachers were present. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. Schedules and activity plans were posted in each indoor space. In Space # 1, children were observed participating in tummy-time activities, sleeping in individual cribs, getting their diapers changed, and being fed bottles while being held by their teacher. A diaper change was observed and all diaper changing procedures were followed. In Space #2A, children were observed transitioning from outdoor play back into the classroom. Children washed their hands, sat at a table, and were served cold water in individual cups. The group from Space #2B was observed in the outdoor learning environment. The children were observed crawling through a treehouse, playing with balls, and using riding toys. The group from Space #3 was observed in the outdoor learning environment. Children had access to balls, riding toys, sand play toys, hula hoops, balance beams, and the stationary equipment. The children were observed catching and throwing balls, sitting in shaded areas, and running around the outdoor space. In Space #4, children were observed participating in free-choice activities. In the dramatic play area, children were observed sweeping the floor with a toy broom and pretending to shop with a toy cash register. At a table, children were observed building structures with linking gears. When the teacher asked them what they were making, a child said, “We’re making robots, like on Roblox!” At another table, a teacher and a group of children were observed participating in a greenhouse project. With the teacher’s assistance, children made green houses with Ziploc bags, cotton balls, kidney beans, and green construction paper. The were no children present in Space #5, which is used for afterschool care. The space was monitored for general health and safety requirements. The group from Space #6, which serves the NC Pre-K program, was observed in the outdoor learning environment. The children were observed exploring plants and insects, sitting in shaded areas, and using the slide on the stationary equipment. An observation tank with hermit crabs was observed in Space #6. In Space #7, children were observed participating in free-choice activities. A group of children was observed in the dramatic play area, pretending to cook and pretending to take care of a baby doll. Another group of children was observed sitting at a table, building various structures with waffle blocks. The teacher asked the group of children what they were making. One child responded by saying, “I’m making a house!” Another child said, “I’m making ice cream!” A third child said, “I’m making a ball.” A child was observed sharing her blocks with a classmate at the table. She said, “Here, you can have some of mine” while pushing some of the blocks towards him. The teacher said, “That was so nice of you! It’s nice to share with our friends!” A cage containing a pet bird was stored on top of a shelf, accessible to children. In the bathroom, a pack of wipes labeled "Warning: Suffocation Hazard/Keep Out of Children's Reach" was stored on top of a toilet paper dispenser, below five feet from the finished floor. I. Mizzelle, Administrator, arrived at the facility and greeted me at 11:00am. Routine care and handwashing practices were observed. Lunch consisted of pinto beans, rice, mixed vegetables (carrots and corn), diced pears, and milk. Three recently hired staff files were reviewed, and all documentation was observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with I. Mizzelle. The following violations were observed: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #7, a pack of wipes labeled "Warning: Suffocation Hazard/Keep Out of Children's Reach" was stored on top of a toilet paper dispenser, below five feet from the finished floor. When this was brought to the teacher's attention, the item was immediately place on a shelf, above five feet from the finished floor. .2820(b) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. In Space #6, an observation tank with hermit crabs was stored on a shelf, below five feet from the finished floor. In Space #7, a cage containing a bird was stored on a shelf, below five feet from the finished floor. Documentation of pet vaccinations or a health statement from a veterinarian, stating the the animals are free from disease and vermin, was not available for review. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 16, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Animal and Vermin Control A violation was cited today for having animals on the premises without veterinarian documentation. Any animal present at the facility, indoors or outdoors, should be trained/adapted to be with young children, in good health, show no evidence of carrying any disease, fleas or ticks, be fully immunized, and be maintained on an intestinal parasite control program. A current (time-specified) certificate from each animal’s attending veterinarian should be on file in the facility, stating that all animals on the facility premises meet these conditions and meet local and state requirements. The risk of injury, infection, and aggravation of allergy from contact between children and animals is significant. Psittacine birds, unless tested for psittacosis, should not be permitted on a child care premises (inclusive of parrots, parakeets, budgies, and cockatiels). Psittacine birds can carry diseases that can be transferred to humans. Hermit crabs are also strongly discouraged in child care facilities. All invertebrates are potential carriers of infectious diseases, such as Salmonella. More information about animal and vermin control can be found in child care sanitation rule 15A NCAC 18A .2831. Infant/Toddler Age Group Observation I discussed the results from my observation conducted in Space #1 with I. Mizzelle. There were ample materials in each activity center for children to use at their choice. I encouraged I. Mizzelle to have staff continue to use self-talk and parallel-talk as methods to interact with children and create a language-rich environment. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. Preschool Age Group Observation I discussed the results from my observation conducted in Space #4 with I. Mizzelle. I encouraged I. Mizzelle to have staff continue to manage activities and routines so that children do not have any downtime during the day. A productive classroom increases children’s exposure to learning opportunities. Children who are consistently engaged in activities are less likely to display challenging behaviors and interfere with other children’s learning. Reminders: PBS NC Impact Early Childhood Education Summit PBS North Carolina’s fourth annual Impact Early Childhood Education Summit will be held Saturday, June 7, at Winston-Salem State University’s Albert H. Anderson Conference Center. This full-day conference aims to empower educators, childcare providers, parents and caregivers to lay a strong foundation for young learners. Educators can earn professional credit hours for attending. Date: Saturday, June 7, 2025 Time: 9:00 a.m. - 5:00 p.m. Location: Winston-Salem State University Albert H. Anderson Jr. Conference Center 1545 Reynolds Park Road Winston-Salem, NC 27110 Register now through May 23 Secure your spot early for a powerful day of learning, connection, and inspiration. If you’re an educator from a Western NC county affected by Hurricane Helene, free ticket registration is available. PBS NC also offers discounted group ticket options to make it easier for more educators to attend. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/2/2025 Number Present: 93 Completed Date: 5/2/2025 Age: From 0 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was completed October 21, 2024 and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued August 05, 2024. The License was based on the program earning NAEYC accreditation. The information on record with DCDEE was verified as correct by Irma Mizzelle, Director. Current Inspections are as follows: Sanitation Classification of Superior completed on March 03, 2025. Fire Classification of Satisfactory completed on February 21, 2025. Ellen Howard, Assistant Director, was present while I observed the indoor and outdoor areas. Upon my arrival, ninety-three (93) children and twelve (12) teachers were present. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. Schedules and activity plans were posted in each indoor space. In Space # 1, children were observed participating in tummy-time activities, sleeping in individual cribs, getting their diapers changed, and being fed bottles while being held by their teacher. A diaper change was observed and all diaper changing procedures were followed. In Space #2A, children were observed transitioning from outdoor play back into the classroom. Children washed their hands, sat at a table, and were served cold water in individual cups. The group from Space #2B was observed in the outdoor learning environment. The children were observed crawling through a treehouse, playing with balls, and using riding toys. The group from Space #3 was observed in the outdoor learning environment. Children had access to balls, riding toys, sand play toys, hula hoops, balance beams, and the stationary equipment. The children were observed catching and throwing balls, sitting in shaded areas, and running around the outdoor space. In Space #4, children were observed participating in free-choice activities. In the dramatic play area, children were observed sweeping the floor with a toy broom and pretending to shop with a toy cash register. At a table, children were observed building structures with linking gears. When the teacher asked them what they were making, a child said, “We’re making robots, like on Roblox!” At another table, a teacher and a group of children were observed participating in a greenhouse project. With the teacher’s assistance, children made green houses with Ziploc bags, cotton balls, kidney beans, and green construction paper. The were no children present in Space #5, which is used for afterschool care. The space was monitored for general health and safety requirements. The group from Space #6, which serves the NC Pre-K program, was observed in the outdoor learning environment. The children were observed exploring plants and insects, sitting in shaded areas, and using the slide on the stationary equipment. An observation tank with hermit crabs was observed in Space #6. In Space #7, children were observed participating in free-choice activities. A group of children was observed in the dramatic play area, pretending to cook and pretending to take care of a baby doll. Another group of children was observed sitting at a table, building various structures with waffle blocks. The teacher asked the group of children what they were making. One child responded by saying, “I’m making a house!” Another child said, “I’m making ice cream!” A third child said, “I’m making a ball.” A child was observed sharing her blocks with a classmate at the table. She said, “Here, you can have some of mine” while pushing some of the blocks towards him. The teacher said, “That was so nice of you! It’s nice to share with our friends!” A cage containing a pet bird was stored on top of a shelf, accessible to children. In the bathroom, a pack of wipes labeled "Warning: Suffocation Hazard/Keep Out of Children's Reach" was stored on top of a toilet paper dispenser, below five feet from the finished floor. I. Mizzelle, Administrator, arrived at the facility and greeted me at 11:00am. Routine care and handwashing practices were observed. Lunch consisted of pinto beans, rice, mixed vegetables (carrots and corn), diced pears, and milk. Three recently hired staff files were reviewed, and all documentation was observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with I. Mizzelle. The following violations were observed: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #7, a pack of wipes labeled "Warning: Suffocation Hazard/Keep Out of Children's Reach" was stored on top of a toilet paper dispenser, below five feet from the finished floor. When this was brought to the teacher's attention, the item was immediately place on a shelf, above five feet from the finished floor. .2820(b) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. In Space #6, an observation tank with hermit crabs was stored on a shelf, below five feet from the finished floor. In Space #7, a cage containing a bird was stored on a shelf, below five feet from the finished floor. Documentation of pet vaccinations or a health statement from a veterinarian, stating the the animals are free from disease and vermin, was not available for review. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 16, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Animal and Vermin Control A violation was cited today for having animals on the premises without veterinarian documentation. Any animal present at the facility, indoors or outdoors, should be trained/adapted to be with young children, in good health, show no evidence of carrying any disease, fleas or ticks, be fully immunized, and be maintained on an intestinal parasite control program. A current (time-specified) certificate from each animal’s attending veterinarian should be on file in the facility, stating that all animals on the facility premises meet these conditions and meet local and state requirements. The risk of injury, infection, and aggravation of allergy from contact between children and animals is significant. Psittacine birds, unless tested for psittacosis, should not be permitted on a child care premises (inclusive of parrots, parakeets, budgies, and cockatiels). Psittacine birds can carry diseases that can be transferred to humans. Hermit crabs are also strongly discouraged in child care facilities. All invertebrates are potential carriers of infectious diseases, such as Salmonella. More information about animal and vermin control can be found in child care sanitation rule 15A NCAC 18A .2831. Infant/Toddler Age Group Observation I discussed the results from my observation conducted in Space #1 with I. Mizzelle. There were ample materials in each activity center for children to use at their choice. I encouraged I. Mizzelle to have staff continue to use self-talk and parallel-talk as methods to interact with children and create a language-rich environment. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. Preschool Age Group Observation I discussed the results from my observation conducted in Space #4 with I. Mizzelle. I encouraged I. Mizzelle to have staff continue to manage activities and routines so that children do not have any downtime during the day. A productive classroom increases children’s exposure to learning opportunities. Children who are consistently engaged in activities are less likely to display challenging behaviors and interfere with other children’s learning. Reminders: PBS NC Impact Early Childhood Education Summit PBS North Carolina’s fourth annual Impact Early Childhood Education Summit will be held Saturday, June 7, at Winston-Salem State University’s Albert H. Anderson Conference Center. This full-day conference aims to empower educators, childcare providers, parents and caregivers to lay a strong foundation for young learners. Educators can earn professional credit hours for attending. Date: Saturday, June 7, 2025 Time: 9:00 a.m. - 5:00 p.m. Location: Winston-Salem State University Albert H. Anderson Jr. Conference Center 1545 Reynolds Park Road Winston-Salem, NC 27110 Register now through May 23 Secure your spot early for a powerful day of learning, connection, and inspiration. If you’re an educator from a Western NC county affected by Hurricane Helene, free ticket registration is available. PBS NC also offers discounted group ticket options to make it easier for more educators to attend. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 10/21/2024 Number Present: 84 Completed Date: 10/21/2024 Age: From 0 To 11 Total Minutes: 445 Time In: 09:05 AM Time Out: 01:00 PM Time In: 02:00 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed November 01, 2023, and prior to today’s visit, the eighteen-month compliance history score was 95%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct and the owner’s corporation status was listed on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 31, 2024. Fire Classification of Approved for Day Time Care Only was completed on February 28, 2024. Ellen Howard, Assistant Director, greeted me upon my arrival. Eighty-four (84) children and twelve (12) teachers were present upon my arrival. A bird cage, containing two birds, was observed in the lobby entrance of the facility. Children were observed participating in free-choice activities, creative art activities, and outdoor play activities. Children had access to the following activity areas: fine motor, blocks, literacy, dramatic-play, science, art, and music. In Space #1, infants and toddlers were observed participating in free-choice activities. One infant was being held by a teacher while being fed a bottle of formula. A roll of plastic trash bags was stored on top of a changing table, below five feet from the finished floor. The group from Space #2A was observed in the outdoor learning environment. The children had access to riding toys, rocking toys, balls, shaded areas, and a stationary Little Tikes tree house. Blankets wrapped in plastic packaging were observed stored on top of a toilet tank in the bathroom, below five feet from the finished floor. The group from Space #2B was observed in the outdoor learning environment. Diapers wrapped in plastic packaging were stored on a shelf, below five feet from the finished floor. In Space #3, children were observed participating in free-choice activities. One group of children participated in a pig art activity with construction paper, brown paint, and glue. Another group of children sat at a table with lacing practice boards. Another group of children sat at a table with various manipulative toys. In Space #4, children were observed sitting in a carpeted area, listening to a teacher reading a book, while small groups of children took turns using the bathroom. When all of the children finished using the bathroom, the group transitioned to the outdoor learning environment for outdoor play. In the outdoor play area, children were observed running around the space and exploring the equipment on the playground. A variety of outdoor equipment, balls, and riding toys were accessible to children. A metal pole, that holds the top of the fence in place, was observed in poor repair. The pole was rusted and hanging from its proper placement. In Space #5, school age children were observed participating in a whole-group discussion with the teacher about what they did during the past weekend. The teacher asked each child, one-by-one, what they did over the weekend. One child responded by saying she went to a birthday party at a skating rink. Another child responded by saying he spent the weekend at his Nana’s house. Due to today being a teacher workday for NC Pre-K, no children were present in Space #6. The space was monitored for general health and safety requirements and NC Pre-K requirements. In Space #7, children were observed sitting at a table waiting for lunch. While they waited for lunch, they sang the “Baby Shark” song. A bird cage, containing one bird, was observed on a shelf in the classroom. Routine care and handwashing practices were observed. Lunch consisted of chicken, whole grain pasta, peas, apple slices, and milk. Eleven staff files were reviewed. One staff member did not retake a CPR or First Aid course prior to her certification’s expiration date. One staff member had documentation on file of taking an online CPR and First Aid course. Fourteen children’s records were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, were reviewed. Transportation requirements were monitored and observed in compliance. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the activity plan that was posted. Teaching Strategies GOLD was used to complete ongoing formative assessments. Two NC Pre-K children’s records were reviewed. Health assessments, including dental, hearing, and vision screenings, were found in each child’s file. At the completion of the visit, the Visit Summary was reviewed with E. Howard. The following violations were observed: Violation Number Comment Rule 604 Lavatories were not kept clean, in good repair and kept free of storage. In Space #2A, blankets wrapped in plastic packaging were observed stored on top of a toilet tank in the bathroom, below five feet from the finished floor. The assistant director immediately took the blankets out of the packaging, took them out of the bathroom, and placed them in a cabinet in the classroom. 15A NCAC 18A .2818(a) 721 All equipment and furnishings were not in good repair. In the outdoor learning environment, a metal pole that holds the top of the fence in place, was observed in poor repair. The pole was rusted and hanging from its proper placement. G.S. 110-91(6); .0601(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #1, a roll of trash bags was stored on top of the changing table. The teacher immediately moved the roll of trash bags to a higher shelf, above five feet from the finished floor. In Space #2A, blankets wrapped in plastic packaging was stored on top of a toilet tank in the bathroom. The assistant director immediately removed the blankets from the plastic and discarded the plastic. In Space #2B, a pack of diapers in plastic packaging was stored on top of a shelf, below five feet from the finished floor. The assistant director immediately moved the pack of diapers to locked storage, under the changing table. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member (M.C.) did not renew her First Aid certification before its expiration date (Certification Expired: 3/16/2024). .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member (M.C.) did not renew her CPR certification before its expiration date (Certification expired: 3/16/2024). .1102(d) 1893 Distance learning was used to complete First Aid, CPR and/or playground safety training. One staff member (J.G.) had documentation on file of completing online CPR and First Aid courses. 10A NCAC 09 .1102(c-e); 10A NCAC 09 .1105(3) 9999 A violation was found for which there is no item number. Documentation of pet vaccinations or a health statement from a veterinarian was not available for review. This is a violation of a requirement in 15A NCAC 18A .2831(a). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 04, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being stored below five feet from the finished floor, in a classroom that serves children under the age of three. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. CPR and First Aid Requirements Three violations were cited regarding CPR and First Aid certification requirements for staff. According to child care rule 10A NCAC 09 .1102(c-d), all staff who provide direct care or accompany children when they are off premises shall successfully complete certifications in CPR and First Aid that are appropriate to the ages of children in care. The training must be completed within 90 days of employment. CPR and First Aid training shall be renewed on or before the expiration of the certification. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. Distance learning shall not be permitted for CPR and First Aid training. A list of approved training organizations can be found at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. Pet Requirements A violation was cited today for not having vaccination records on file for three pets in the facility. According to child care sanitation rule 15A NCAC 18A .2831(a), Unrestrained animals, except those used in supervised activities or pet therapy programs, shall not be allowed in a child care center, including the outdoor learning environment. When animals are on the premises, copies of vaccination records required by North Carolina law and local ordinances shall be available for review. Any animals kept as pets shall be examined by a veterinarian to determine that they are free from vermin, such as mites, lice, fleas, and ticks, and pathogens that could adversely affect human health. Turtles, iguanas, frogs, salamanders, and other reptiles or amphibians are not allowed to be kept as pets on the premises. Animals shall not be allowed in or kept at the entrances to food preparation areas. Animal cages shall be kept clean and waste materials shall be bagged, sealed, and immediately disposed of in the exterior garbage area in a covered container. If vaccination records are not obtained within 14 days, the pets will need to be removed from the premises until appropriate documentation is obtained. Reminders: Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1105 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 10/21/2024 Number Present: 84 Completed Date: 10/21/2024 Age: From 0 To 11 Total Minutes: 445 Time In: 09:05 AM Time Out: 01:00 PM Time In: 02:00 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed November 01, 2023, and prior to today’s visit, the eighteen-month compliance history score was 95%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct and the owner’s corporation status was listed on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 31, 2024. Fire Classification of Approved for Day Time Care Only was completed on February 28, 2024. Ellen Howard, Assistant Director, greeted me upon my arrival. Eighty-four (84) children and twelve (12) teachers were present upon my arrival. A bird cage, containing two birds, was observed in the lobby entrance of the facility. Children were observed participating in free-choice activities, creative art activities, and outdoor play activities. Children had access to the following activity areas: fine motor, blocks, literacy, dramatic-play, science, art, and music. In Space #1, infants and toddlers were observed participating in free-choice activities. One infant was being held by a teacher while being fed a bottle of formula. A roll of plastic trash bags was stored on top of a changing table, below five feet from the finished floor. The group from Space #2A was observed in the outdoor learning environment. The children had access to riding toys, rocking toys, balls, shaded areas, and a stationary Little Tikes tree house. Blankets wrapped in plastic packaging were observed stored on top of a toilet tank in the bathroom, below five feet from the finished floor. The group from Space #2B was observed in the outdoor learning environment. Diapers wrapped in plastic packaging were stored on a shelf, below five feet from the finished floor. In Space #3, children were observed participating in free-choice activities. One group of children participated in a pig art activity with construction paper, brown paint, and glue. Another group of children sat at a table with lacing practice boards. Another group of children sat at a table with various manipulative toys. In Space #4, children were observed sitting in a carpeted area, listening to a teacher reading a book, while small groups of children took turns using the bathroom. When all of the children finished using the bathroom, the group transitioned to the outdoor learning environment for outdoor play. In the outdoor play area, children were observed running around the space and exploring the equipment on the playground. A variety of outdoor equipment, balls, and riding toys were accessible to children. A metal pole, that holds the top of the fence in place, was observed in poor repair. The pole was rusted and hanging from its proper placement. In Space #5, school age children were observed participating in a whole-group discussion with the teacher about what they did during the past weekend. The teacher asked each child, one-by-one, what they did over the weekend. One child responded by saying she went to a birthday party at a skating rink. Another child responded by saying he spent the weekend at his Nana’s house. Due to today being a teacher workday for NC Pre-K, no children were present in Space #6. The space was monitored for general health and safety requirements and NC Pre-K requirements. In Space #7, children were observed sitting at a table waiting for lunch. While they waited for lunch, they sang the “Baby Shark” song. A bird cage, containing one bird, was observed on a shelf in the classroom. Routine care and handwashing practices were observed. Lunch consisted of chicken, whole grain pasta, peas, apple slices, and milk. Eleven staff files were reviewed. One staff member did not retake a CPR or First Aid course prior to her certification’s expiration date. One staff member had documentation on file of taking an online CPR and First Aid course. Fourteen children’s records were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, were reviewed. Transportation requirements were monitored and observed in compliance. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the activity plan that was posted. Teaching Strategies GOLD was used to complete ongoing formative assessments. Two NC Pre-K children’s records were reviewed. Health assessments, including dental, hearing, and vision screenings, were found in each child’s file. At the completion of the visit, the Visit Summary was reviewed with E. Howard. The following violations were observed: Violation Number Comment Rule 604 Lavatories were not kept clean, in good repair and kept free of storage. In Space #2A, blankets wrapped in plastic packaging were observed stored on top of a toilet tank in the bathroom, below five feet from the finished floor. The assistant director immediately took the blankets out of the packaging, took them out of the bathroom, and placed them in a cabinet in the classroom. 15A NCAC 18A .2818(a) 721 All equipment and furnishings were not in good repair. In the outdoor learning environment, a metal pole that holds the top of the fence in place, was observed in poor repair. The pole was rusted and hanging from its proper placement. G.S. 110-91(6); .0601(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #1, a roll of trash bags was stored on top of the changing table. The teacher immediately moved the roll of trash bags to a higher shelf, above five feet from the finished floor. In Space #2A, blankets wrapped in plastic packaging was stored on top of a toilet tank in the bathroom. The assistant director immediately removed the blankets from the plastic and discarded the plastic. In Space #2B, a pack of diapers in plastic packaging was stored on top of a shelf, below five feet from the finished floor. The assistant director immediately moved the pack of diapers to locked storage, under the changing table. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member (M.C.) did not renew her First Aid certification before its expiration date (Certification Expired: 3/16/2024). .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member (M.C.) did not renew her CPR certification before its expiration date (Certification expired: 3/16/2024). .1102(d) 1893 Distance learning was used to complete First Aid, CPR and/or playground safety training. One staff member (J.G.) had documentation on file of completing online CPR and First Aid courses. 10A NCAC 09 .1102(c-e); 10A NCAC 09 .1105(3) 9999 A violation was found for which there is no item number. Documentation of pet vaccinations or a health statement from a veterinarian was not available for review. This is a violation of a requirement in 15A NCAC 18A .2831(a). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 04, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being stored below five feet from the finished floor, in a classroom that serves children under the age of three. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. CPR and First Aid Requirements Three violations were cited regarding CPR and First Aid certification requirements for staff. According to child care rule 10A NCAC 09 .1102(c-d), all staff who provide direct care or accompany children when they are off premises shall successfully complete certifications in CPR and First Aid that are appropriate to the ages of children in care. The training must be completed within 90 days of employment. CPR and First Aid training shall be renewed on or before the expiration of the certification. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. Distance learning shall not be permitted for CPR and First Aid training. A list of approved training organizations can be found at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. Pet Requirements A violation was cited today for not having vaccination records on file for three pets in the facility. According to child care sanitation rule 15A NCAC 18A .2831(a), Unrestrained animals, except those used in supervised activities or pet therapy programs, shall not be allowed in a child care center, including the outdoor learning environment. When animals are on the premises, copies of vaccination records required by North Carolina law and local ordinances shall be available for review. Any animals kept as pets shall be examined by a veterinarian to determine that they are free from vermin, such as mites, lice, fleas, and ticks, and pathogens that could adversely affect human health. Turtles, iguanas, frogs, salamanders, and other reptiles or amphibians are not allowed to be kept as pets on the premises. Animals shall not be allowed in or kept at the entrances to food preparation areas. Animal cages shall be kept clean and waste materials shall be bagged, sealed, and immediately disposed of in the exterior garbage area in a covered container. If vaccination records are not obtained within 14 days, the pets will need to be removed from the premises until appropriate documentation is obtained. Reminders: Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 10/21/2024 Number Present: 84 Completed Date: 10/21/2024 Age: From 0 To 11 Total Minutes: 445 Time In: 09:05 AM Time Out: 01:00 PM Time In: 02:00 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed November 01, 2023, and prior to today’s visit, the eighteen-month compliance history score was 95%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct and the owner’s corporation status was listed on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 31, 2024. Fire Classification of Approved for Day Time Care Only was completed on February 28, 2024. Ellen Howard, Assistant Director, greeted me upon my arrival. Eighty-four (84) children and twelve (12) teachers were present upon my arrival. A bird cage, containing two birds, was observed in the lobby entrance of the facility. Children were observed participating in free-choice activities, creative art activities, and outdoor play activities. Children had access to the following activity areas: fine motor, blocks, literacy, dramatic-play, science, art, and music. In Space #1, infants and toddlers were observed participating in free-choice activities. One infant was being held by a teacher while being fed a bottle of formula. A roll of plastic trash bags was stored on top of a changing table, below five feet from the finished floor. The group from Space #2A was observed in the outdoor learning environment. The children had access to riding toys, rocking toys, balls, shaded areas, and a stationary Little Tikes tree house. Blankets wrapped in plastic packaging were observed stored on top of a toilet tank in the bathroom, below five feet from the finished floor. The group from Space #2B was observed in the outdoor learning environment. Diapers wrapped in plastic packaging were stored on a shelf, below five feet from the finished floor. In Space #3, children were observed participating in free-choice activities. One group of children participated in a pig art activity with construction paper, brown paint, and glue. Another group of children sat at a table with lacing practice boards. Another group of children sat at a table with various manipulative toys. In Space #4, children were observed sitting in a carpeted area, listening to a teacher reading a book, while small groups of children took turns using the bathroom. When all of the children finished using the bathroom, the group transitioned to the outdoor learning environment for outdoor play. In the outdoor play area, children were observed running around the space and exploring the equipment on the playground. A variety of outdoor equipment, balls, and riding toys were accessible to children. A metal pole, that holds the top of the fence in place, was observed in poor repair. The pole was rusted and hanging from its proper placement. In Space #5, school age children were observed participating in a whole-group discussion with the teacher about what they did during the past weekend. The teacher asked each child, one-by-one, what they did over the weekend. One child responded by saying she went to a birthday party at a skating rink. Another child responded by saying he spent the weekend at his Nana’s house. Due to today being a teacher workday for NC Pre-K, no children were present in Space #6. The space was monitored for general health and safety requirements and NC Pre-K requirements. In Space #7, children were observed sitting at a table waiting for lunch. While they waited for lunch, they sang the “Baby Shark” song. A bird cage, containing one bird, was observed on a shelf in the classroom. Routine care and handwashing practices were observed. Lunch consisted of chicken, whole grain pasta, peas, apple slices, and milk. Eleven staff files were reviewed. One staff member did not retake a CPR or First Aid course prior to her certification’s expiration date. One staff member had documentation on file of taking an online CPR and First Aid course. Fourteen children’s records were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, were reviewed. Transportation requirements were monitored and observed in compliance. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the activity plan that was posted. Teaching Strategies GOLD was used to complete ongoing formative assessments. Two NC Pre-K children’s records were reviewed. Health assessments, including dental, hearing, and vision screenings, were found in each child’s file. At the completion of the visit, the Visit Summary was reviewed with E. Howard. The following violations were observed: Violation Number Comment Rule 604 Lavatories were not kept clean, in good repair and kept free of storage. In Space #2A, blankets wrapped in plastic packaging were observed stored on top of a toilet tank in the bathroom, below five feet from the finished floor. The assistant director immediately took the blankets out of the packaging, took them out of the bathroom, and placed them in a cabinet in the classroom. 15A NCAC 18A .2818(a) 721 All equipment and furnishings were not in good repair. In the outdoor learning environment, a metal pole that holds the top of the fence in place, was observed in poor repair. The pole was rusted and hanging from its proper placement. G.S. 110-91(6); .0601(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #1, a roll of trash bags was stored on top of the changing table. The teacher immediately moved the roll of trash bags to a higher shelf, above five feet from the finished floor. In Space #2A, blankets wrapped in plastic packaging was stored on top of a toilet tank in the bathroom. The assistant director immediately removed the blankets from the plastic and discarded the plastic. In Space #2B, a pack of diapers in plastic packaging was stored on top of a shelf, below five feet from the finished floor. The assistant director immediately moved the pack of diapers to locked storage, under the changing table. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member (M.C.) did not renew her First Aid certification before its expiration date (Certification Expired: 3/16/2024). .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member (M.C.) did not renew her CPR certification before its expiration date (Certification expired: 3/16/2024). .1102(d) 1893 Distance learning was used to complete First Aid, CPR and/or playground safety training. One staff member (J.G.) had documentation on file of completing online CPR and First Aid courses. 10A NCAC 09 .1102(c-e); 10A NCAC 09 .1105(3) 9999 A violation was found for which there is no item number. Documentation of pet vaccinations or a health statement from a veterinarian was not available for review. This is a violation of a requirement in 15A NCAC 18A .2831(a). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 04, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being stored below five feet from the finished floor, in a classroom that serves children under the age of three. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. CPR and First Aid Requirements Three violations were cited regarding CPR and First Aid certification requirements for staff. According to child care rule 10A NCAC 09 .1102(c-d), all staff who provide direct care or accompany children when they are off premises shall successfully complete certifications in CPR and First Aid that are appropriate to the ages of children in care. The training must be completed within 90 days of employment. CPR and First Aid training shall be renewed on or before the expiration of the certification. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. Distance learning shall not be permitted for CPR and First Aid training. A list of approved training organizations can be found at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. Pet Requirements A violation was cited today for not having vaccination records on file for three pets in the facility. According to child care sanitation rule 15A NCAC 18A .2831(a), Unrestrained animals, except those used in supervised activities or pet therapy programs, shall not be allowed in a child care center, including the outdoor learning environment. When animals are on the premises, copies of vaccination records required by North Carolina law and local ordinances shall be available for review. Any animals kept as pets shall be examined by a veterinarian to determine that they are free from vermin, such as mites, lice, fleas, and ticks, and pathogens that could adversely affect human health. Turtles, iguanas, frogs, salamanders, and other reptiles or amphibians are not allowed to be kept as pets on the premises. Animals shall not be allowed in or kept at the entrances to food preparation areas. Animal cages shall be kept clean and waste materials shall be bagged, sealed, and immediately disposed of in the exterior garbage area in a covered container. If vaccination records are not obtained within 14 days, the pets will need to be removed from the premises until appropriate documentation is obtained. Reminders: Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 10/21/2024 Number Present: 84 Completed Date: 10/21/2024 Age: From 0 To 11 Total Minutes: 445 Time In: 09:05 AM Time Out: 01:00 PM Time In: 02:00 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed November 01, 2023, and prior to today’s visit, the eighteen-month compliance history score was 95%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct and the owner’s corporation status was listed on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 31, 2024. Fire Classification of Approved for Day Time Care Only was completed on February 28, 2024. Ellen Howard, Assistant Director, greeted me upon my arrival. Eighty-four (84) children and twelve (12) teachers were present upon my arrival. A bird cage, containing two birds, was observed in the lobby entrance of the facility. Children were observed participating in free-choice activities, creative art activities, and outdoor play activities. Children had access to the following activity areas: fine motor, blocks, literacy, dramatic-play, science, art, and music. In Space #1, infants and toddlers were observed participating in free-choice activities. One infant was being held by a teacher while being fed a bottle of formula. A roll of plastic trash bags was stored on top of a changing table, below five feet from the finished floor. The group from Space #2A was observed in the outdoor learning environment. The children had access to riding toys, rocking toys, balls, shaded areas, and a stationary Little Tikes tree house. Blankets wrapped in plastic packaging were observed stored on top of a toilet tank in the bathroom, below five feet from the finished floor. The group from Space #2B was observed in the outdoor learning environment. Diapers wrapped in plastic packaging were stored on a shelf, below five feet from the finished floor. In Space #3, children were observed participating in free-choice activities. One group of children participated in a pig art activity with construction paper, brown paint, and glue. Another group of children sat at a table with lacing practice boards. Another group of children sat at a table with various manipulative toys. In Space #4, children were observed sitting in a carpeted area, listening to a teacher reading a book, while small groups of children took turns using the bathroom. When all of the children finished using the bathroom, the group transitioned to the outdoor learning environment for outdoor play. In the outdoor play area, children were observed running around the space and exploring the equipment on the playground. A variety of outdoor equipment, balls, and riding toys were accessible to children. A metal pole, that holds the top of the fence in place, was observed in poor repair. The pole was rusted and hanging from its proper placement. In Space #5, school age children were observed participating in a whole-group discussion with the teacher about what they did during the past weekend. The teacher asked each child, one-by-one, what they did over the weekend. One child responded by saying she went to a birthday party at a skating rink. Another child responded by saying he spent the weekend at his Nana’s house. Due to today being a teacher workday for NC Pre-K, no children were present in Space #6. The space was monitored for general health and safety requirements and NC Pre-K requirements. In Space #7, children were observed sitting at a table waiting for lunch. While they waited for lunch, they sang the “Baby Shark” song. A bird cage, containing one bird, was observed on a shelf in the classroom. Routine care and handwashing practices were observed. Lunch consisted of chicken, whole grain pasta, peas, apple slices, and milk. Eleven staff files were reviewed. One staff member did not retake a CPR or First Aid course prior to her certification’s expiration date. One staff member had documentation on file of taking an online CPR and First Aid course. Fourteen children’s records were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, were reviewed. Transportation requirements were monitored and observed in compliance. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the activity plan that was posted. Teaching Strategies GOLD was used to complete ongoing formative assessments. Two NC Pre-K children’s records were reviewed. Health assessments, including dental, hearing, and vision screenings, were found in each child’s file. At the completion of the visit, the Visit Summary was reviewed with E. Howard. The following violations were observed: Violation Number Comment Rule 604 Lavatories were not kept clean, in good repair and kept free of storage. In Space #2A, blankets wrapped in plastic packaging were observed stored on top of a toilet tank in the bathroom, below five feet from the finished floor. The assistant director immediately took the blankets out of the packaging, took them out of the bathroom, and placed them in a cabinet in the classroom. 15A NCAC 18A .2818(a) 721 All equipment and furnishings were not in good repair. In the outdoor learning environment, a metal pole that holds the top of the fence in place, was observed in poor repair. The pole was rusted and hanging from its proper placement. G.S. 110-91(6); .0601(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #1, a roll of trash bags was stored on top of the changing table. The teacher immediately moved the roll of trash bags to a higher shelf, above five feet from the finished floor. In Space #2A, blankets wrapped in plastic packaging was stored on top of a toilet tank in the bathroom. The assistant director immediately removed the blankets from the plastic and discarded the plastic. In Space #2B, a pack of diapers in plastic packaging was stored on top of a shelf, below five feet from the finished floor. The assistant director immediately moved the pack of diapers to locked storage, under the changing table. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member (M.C.) did not renew her First Aid certification before its expiration date (Certification Expired: 3/16/2024). .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member (M.C.) did not renew her CPR certification before its expiration date (Certification expired: 3/16/2024). .1102(d) 1893 Distance learning was used to complete First Aid, CPR and/or playground safety training. One staff member (J.G.) had documentation on file of completing online CPR and First Aid courses. 10A NCAC 09 .1102(c-e); 10A NCAC 09 .1105(3) 9999 A violation was found for which there is no item number. Documentation of pet vaccinations or a health statement from a veterinarian was not available for review. This is a violation of a requirement in 15A NCAC 18A .2831(a). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 04, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being stored below five feet from the finished floor, in a classroom that serves children under the age of three. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. CPR and First Aid Requirements Three violations were cited regarding CPR and First Aid certification requirements for staff. According to child care rule 10A NCAC 09 .1102(c-d), all staff who provide direct care or accompany children when they are off premises shall successfully complete certifications in CPR and First Aid that are appropriate to the ages of children in care. The training must be completed within 90 days of employment. CPR and First Aid training shall be renewed on or before the expiration of the certification. Verification of each required staff member's completion of this course from an approved training organization shall be maintained in the staff member's file in the center. Distance learning shall not be permitted for CPR and First Aid training. A list of approved training organizations can be found at http://ncchildcare.nc.gov/providers/pv_sn2_ov_pd.asp. Pet Requirements A violation was cited today for not having vaccination records on file for three pets in the facility. According to child care sanitation rule 15A NCAC 18A .2831(a), Unrestrained animals, except those used in supervised activities or pet therapy programs, shall not be allowed in a child care center, including the outdoor learning environment. When animals are on the premises, copies of vaccination records required by North Carolina law and local ordinances shall be available for review. Any animals kept as pets shall be examined by a veterinarian to determine that they are free from vermin, such as mites, lice, fleas, and ticks, and pathogens that could adversely affect human health. Turtles, iguanas, frogs, salamanders, and other reptiles or amphibians are not allowed to be kept as pets on the premises. Animals shall not be allowed in or kept at the entrances to food preparation areas. Animal cages shall be kept clean and waste materials shall be bagged, sealed, and immediately disposed of in the exterior garbage area in a covered container. If vaccination records are not obtained within 14 days, the pets will need to be removed from the premises until appropriate documentation is obtained. Reminders: Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1802 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 1/30/2024 Number Present: 99 Completed Date: 1/30/2024 Age: From 0 To 12 Total Minutes: 195 Time In: 02:00 PM Time Out: 05:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action follow-up visit. The previous annual compliance visit was conducted on November 01, 2023. The eighteen-month compliance history score prior to today’s visit was 94%. This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct by Carol Thompson, Traveling Director. Current Inspections are as follows: Sanitation Classification of Superior completed May 18, 2023. Fire Classification of approved for daytime care only completed February 02, 2023. Upon my arrival, I was greeted by Olivia Wilson, Teacher. I observed the indoor and outdoor areas. Ninety-nine (99) children and twelve (12) teachers were present. Children were observed resting, eating snack, and participating in free-choice activities. Snack consisted of whole wheat crackers, cheddar cheese cubes, and water. C. Thompson, Traveling Director, arrived at approximately 3:15pm, after completing a bus route. The traveling director did not have a staff file available for review. Documents from her staff file were scanned and emailed from her headquarters, so she could print them for review. I monitored for the Administrative Action, which included the Cover Letter and the Corrective Action Plan. The entire notice was posted on the wall, next to the child care license in the facility’s lobby entrance. At the completion of the visit, the Visit Summary was reviewed with C. Thompson. The following violations were observed: Violation Number Comment Rule 1043 All staff records, except financial records, were not made available for review. Carol Thompson, Traveling Director, did not have a staff file available for review. Documents that verified Carol Thompson's qualification were scanned and emailed from her headquarters, so she could print them for review. G.S. 110-91( 9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Technical Assistance/Reminders Staff Files A violation was cited today for a traveling director not having a staff file available for review. According to North Carolina General Statute 110-91(9), each child care facility shall keep accurate records on each child receiving care in the child care facility and on each staff member or other person delegated responsibility for the care of children. All records of any child care facility, except financial records, shall be available for review by the Secretary or by duly authorized representatives of the DCDEE. We discussed the importance of traveling with a staff file whenever traveling directors need to report to a child care center away from their headquarters. Administrative Action Type: Written Warning The facility was issued an Administrative Action - Written Warning dated November 02, 2023 and was delivered by mail. The certified letter was delivered to the facility by the USPS on November 06, 2023 and received by Irma Mizzelle, Director. We reviewed the progress of the stipulations outlined in the Corrective Action plan included in the Administrative Action. During today’s visit, I observed a copy of the Administrative Action was posted on the wall at the lobby entrance of the facility. The Administrative Action- Written Warning must remain available for review by parents and DCDEE Representatives throughout the effective time period of three (3) months. The following stipulations were reviewed: Corrective Action Plan: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(10) regarding operators and staff attending to children in a nurturing and appropriate manner and in keeping with the child's developmental needs • Child Care Rule 10A NCAC 09 .1802 regarding staff/child interactions Progress: Child care requirements were monitored in compliance during the Initial Administrative Action visit on November 14, 2023. Violations were cited during an Administrative Action Follow-Up visit on December 19, 2023, for a recently-hired staff member having an expired medical statement and an expired TB test on file. A violation was cited during today’s visit for a traveling director not having staff records available for review. 2. Within one (1) week after this Notice is received, Irma Mizzelle, administrator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training that will address positive guidance, behavior management, and discipline of children. The training shall include but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors All staff members, including administrative, full-time, part-time, substitute, auxiliary, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: I. Mizzelle contacted Julanda Jett on November 12, 2023 to arrange for training. The training has been scheduled for January 25, 2024. On January 29, 2024, I received an email from I. Mizzelle containing an agenda and sign-in sheets for a Behavior Intervention Strategies training hosted by the Partnership for Children of Cumberland County. Seventeen (17) staff, including the administrator, attended the training. During today’s visit, it was confirmed that staff are still waiting for the trainer to send the staff their training certificates. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Written Warning. Documentation to support compliance with the Written Warning is required. Failure to comply with the terms of the Written Warning may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Written Warning. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 1/30/2024 Number Present: 99 Completed Date: 1/30/2024 Age: From 0 To 12 Total Minutes: 195 Time In: 02:00 PM Time Out: 05:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action follow-up visit. The previous annual compliance visit was conducted on November 01, 2023. The eighteen-month compliance history score prior to today’s visit was 94%. This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct by Carol Thompson, Traveling Director. Current Inspections are as follows: Sanitation Classification of Superior completed May 18, 2023. Fire Classification of approved for daytime care only completed February 02, 2023. Upon my arrival, I was greeted by Olivia Wilson, Teacher. I observed the indoor and outdoor areas. Ninety-nine (99) children and twelve (12) teachers were present. Children were observed resting, eating snack, and participating in free-choice activities. Snack consisted of whole wheat crackers, cheddar cheese cubes, and water. C. Thompson, Traveling Director, arrived at approximately 3:15pm, after completing a bus route. The traveling director did not have a staff file available for review. Documents from her staff file were scanned and emailed from her headquarters, so she could print them for review. I monitored for the Administrative Action, which included the Cover Letter and the Corrective Action Plan. The entire notice was posted on the wall, next to the child care license in the facility’s lobby entrance. At the completion of the visit, the Visit Summary was reviewed with C. Thompson. The following violations were observed: Violation Number Comment Rule 1043 All staff records, except financial records, were not made available for review. Carol Thompson, Traveling Director, did not have a staff file available for review. Documents that verified Carol Thompson's qualification were scanned and emailed from her headquarters, so she could print them for review. G.S. 110-91( 9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Technical Assistance/Reminders Staff Files A violation was cited today for a traveling director not having a staff file available for review. According to North Carolina General Statute 110-91(9), each child care facility shall keep accurate records on each child receiving care in the child care facility and on each staff member or other person delegated responsibility for the care of children. All records of any child care facility, except financial records, shall be available for review by the Secretary or by duly authorized representatives of the DCDEE. We discussed the importance of traveling with a staff file whenever traveling directors need to report to a child care center away from their headquarters. Administrative Action Type: Written Warning The facility was issued an Administrative Action - Written Warning dated November 02, 2023 and was delivered by mail. The certified letter was delivered to the facility by the USPS on November 06, 2023 and received by Irma Mizzelle, Director. We reviewed the progress of the stipulations outlined in the Corrective Action plan included in the Administrative Action. During today’s visit, I observed a copy of the Administrative Action was posted on the wall at the lobby entrance of the facility. The Administrative Action- Written Warning must remain available for review by parents and DCDEE Representatives throughout the effective time period of three (3) months. The following stipulations were reviewed: Corrective Action Plan: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(10) regarding operators and staff attending to children in a nurturing and appropriate manner and in keeping with the child's developmental needs • Child Care Rule 10A NCAC 09 .1802 regarding staff/child interactions Progress: Child care requirements were monitored in compliance during the Initial Administrative Action visit on November 14, 2023. Violations were cited during an Administrative Action Follow-Up visit on December 19, 2023, for a recently-hired staff member having an expired medical statement and an expired TB test on file. A violation was cited during today’s visit for a traveling director not having staff records available for review. 2. Within one (1) week after this Notice is received, Irma Mizzelle, administrator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training that will address positive guidance, behavior management, and discipline of children. The training shall include but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors All staff members, including administrative, full-time, part-time, substitute, auxiliary, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: I. Mizzelle contacted Julanda Jett on November 12, 2023 to arrange for training. The training has been scheduled for January 25, 2024. On January 29, 2024, I received an email from I. Mizzelle containing an agenda and sign-in sheets for a Behavior Intervention Strategies training hosted by the Partnership for Children of Cumberland County. Seventeen (17) staff, including the administrator, attended the training. During today’s visit, it was confirmed that staff are still waiting for the trainer to send the staff their training certificates. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Written Warning. Documentation to support compliance with the Written Warning is required. Failure to comply with the terms of the Written Warning may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Written Warning. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 1/30/2024 Number Present: 99 Completed Date: 1/30/2024 Age: From 0 To 12 Total Minutes: 195 Time In: 02:00 PM Time Out: 05:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action follow-up visit. The previous annual compliance visit was conducted on November 01, 2023. The eighteen-month compliance history score prior to today’s visit was 94%. This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct by Carol Thompson, Traveling Director. Current Inspections are as follows: Sanitation Classification of Superior completed May 18, 2023. Fire Classification of approved for daytime care only completed February 02, 2023. Upon my arrival, I was greeted by Olivia Wilson, Teacher. I observed the indoor and outdoor areas. Ninety-nine (99) children and twelve (12) teachers were present. Children were observed resting, eating snack, and participating in free-choice activities. Snack consisted of whole wheat crackers, cheddar cheese cubes, and water. C. Thompson, Traveling Director, arrived at approximately 3:15pm, after completing a bus route. The traveling director did not have a staff file available for review. Documents from her staff file were scanned and emailed from her headquarters, so she could print them for review. I monitored for the Administrative Action, which included the Cover Letter and the Corrective Action Plan. The entire notice was posted on the wall, next to the child care license in the facility’s lobby entrance. At the completion of the visit, the Visit Summary was reviewed with C. Thompson. The following violations were observed: Violation Number Comment Rule 1043 All staff records, except financial records, were not made available for review. Carol Thompson, Traveling Director, did not have a staff file available for review. Documents that verified Carol Thompson's qualification were scanned and emailed from her headquarters, so she could print them for review. G.S. 110-91( 9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Technical Assistance/Reminders Staff Files A violation was cited today for a traveling director not having a staff file available for review. According to North Carolina General Statute 110-91(9), each child care facility shall keep accurate records on each child receiving care in the child care facility and on each staff member or other person delegated responsibility for the care of children. All records of any child care facility, except financial records, shall be available for review by the Secretary or by duly authorized representatives of the DCDEE. We discussed the importance of traveling with a staff file whenever traveling directors need to report to a child care center away from their headquarters. Administrative Action Type: Written Warning The facility was issued an Administrative Action - Written Warning dated November 02, 2023 and was delivered by mail. The certified letter was delivered to the facility by the USPS on November 06, 2023 and received by Irma Mizzelle, Director. We reviewed the progress of the stipulations outlined in the Corrective Action plan included in the Administrative Action. During today’s visit, I observed a copy of the Administrative Action was posted on the wall at the lobby entrance of the facility. The Administrative Action- Written Warning must remain available for review by parents and DCDEE Representatives throughout the effective time period of three (3) months. The following stipulations were reviewed: Corrective Action Plan: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(10) regarding operators and staff attending to children in a nurturing and appropriate manner and in keeping with the child's developmental needs • Child Care Rule 10A NCAC 09 .1802 regarding staff/child interactions Progress: Child care requirements were monitored in compliance during the Initial Administrative Action visit on November 14, 2023. Violations were cited during an Administrative Action Follow-Up visit on December 19, 2023, for a recently-hired staff member having an expired medical statement and an expired TB test on file. A violation was cited during today’s visit for a traveling director not having staff records available for review. 2. Within one (1) week after this Notice is received, Irma Mizzelle, administrator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training that will address positive guidance, behavior management, and discipline of children. The training shall include but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors All staff members, including administrative, full-time, part-time, substitute, auxiliary, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: I. Mizzelle contacted Julanda Jett on November 12, 2023 to arrange for training. The training has been scheduled for January 25, 2024. On January 29, 2024, I received an email from I. Mizzelle containing an agenda and sign-in sheets for a Behavior Intervention Strategies training hosted by the Partnership for Children of Cumberland County. Seventeen (17) staff, including the administrator, attended the training. During today’s visit, it was confirmed that staff are still waiting for the trainer to send the staff their training certificates. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Written Warning. Documentation to support compliance with the Written Warning is required. Failure to comply with the terms of the Written Warning may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Written Warning. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/19/2023 Number Present: 78 Completed Date: 12/19/2023 Age: From 0 To 5 Total Minutes: 165 Time In: 10:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action follow-up visit. The previous annual compliance visit was conducted on November 01, 2023. The eighteen-month compliance history score prior to today’s visit was 94%. This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct by Irma Mizzelle, Director. Current Inspections are as follows: Sanitation Classification of Superior completed May 18, 2023. Fire Classification of approved for daytime care only completed February 02, 2023. I. Mizzelle was present while I observed the indoor and outdoor areas. Tynesha Cofield, Assistant Director, accompanied me during the walkthrough of the facility. Seventy-eight (78) children and thirteen (13) teachers were present upon my arrival. Children were observed participating in free-choice activities. Lunch consisted of kidney beans, whole grain brown rice, corn, pineapple, and milk. Three recently-hired staff files were reviewed. One staff member had a medical statement on file that was not completed within the 12 months prior to her employment date. One staff member had a TB test on file that was not completed within the 12 months prior to her employment date. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The entire notice was posted on the wall, next to the child care license in the facility’s lobby entrance. At the completion of the visit, the Visit Summary was reviewed with T. Cofield. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Nyasia Cox, teacher, had a medical report on file that was older than 12 months (Date of Employment: 12/05/23; Date of Medical Assessment: 8/31/22). 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Nyasia Cox, teacher, had a TB test on file that was older than 12 months (Date of Employment: 12/05/2023; Date of TB Test: 9/08/2022). .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 02, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Technical Assistance: Medical Records A violation was cited today for a staff member not having a current medical report on file. According to Child Care Rule .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers, including the director, shall obtain a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children prior to employment. When submitted, the medical statement shall not be older than 12 months. A violation was cited today for a staff member not having current TB test/screening results on file. According to Child Care Rule .0701(a), all staff, including the director and individuals who volunteer more than once per week, shall obtain Tuberculin (TB) Test or Screening results indicating the individual is free of active tuberculosis on or before the first day of work. When submitted, the TB test or screening results shall not be older than 12 months. Administrative Action Type: Written Warning The facility was issued and Administrative Action - Written Warning dated November 02, 2023 and was delivered by mail. The certified letter was delivered to the facility by the USPS on November 06, 2023 and received by Irma Mizzelle, Director. We reviewed the progress of the stipulations outlined in the Corrective Action plan included in the Administrative Action. During today’s visit, I observed a copy of the Administrative Action was posted on the wall at the lobby entrance of the facility. The Administrative Action- Written Warning must remain available for review by parents and DCDEE Representatives throughout the effective time period of three (3) months. The following stipulations were discussed: Corrective Action Plan: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(10) regarding operators and staff attending to children in a nurturing and appropriate manner and in keeping with the child's developmental needs • Child Care Rule 10A NCAC 09 .1802 regarding staff/child interactions Progress: Child care requirements were monitored in compliance during the Initial Administrative Action visit on November 14, 2023. Violations were cited during today’s visit for a recently-hired staff member having an expired medical statement and an expired TB test on file. 2. Within one (1) week after this Notice is received, Irma Mizzelle, administrator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training that will address positive guidance, behavior management, and discipline of children. The training shall include but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors All staff members, including administrative, full-time, part-time, substitute, auxiliary, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: I. Mizzelle contacted Julanda Jett on November 12, 2023 to arrange for training. The training has been scheduled for January 25, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Written Warning. Documentation to support compliance with the Written Warning is required. Failure to comply with the terms of the Written Warning may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Written Warning. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .1802 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/19/2023 Number Present: 78 Completed Date: 12/19/2023 Age: From 0 To 5 Total Minutes: 165 Time In: 10:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action follow-up visit. The previous annual compliance visit was conducted on November 01, 2023. The eighteen-month compliance history score prior to today’s visit was 94%. This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct by Irma Mizzelle, Director. Current Inspections are as follows: Sanitation Classification of Superior completed May 18, 2023. Fire Classification of approved for daytime care only completed February 02, 2023. I. Mizzelle was present while I observed the indoor and outdoor areas. Tynesha Cofield, Assistant Director, accompanied me during the walkthrough of the facility. Seventy-eight (78) children and thirteen (13) teachers were present upon my arrival. Children were observed participating in free-choice activities. Lunch consisted of kidney beans, whole grain brown rice, corn, pineapple, and milk. Three recently-hired staff files were reviewed. One staff member had a medical statement on file that was not completed within the 12 months prior to her employment date. One staff member had a TB test on file that was not completed within the 12 months prior to her employment date. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The entire notice was posted on the wall, next to the child care license in the facility’s lobby entrance. At the completion of the visit, the Visit Summary was reviewed with T. Cofield. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Nyasia Cox, teacher, had a medical report on file that was older than 12 months (Date of Employment: 12/05/23; Date of Medical Assessment: 8/31/22). 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Nyasia Cox, teacher, had a TB test on file that was older than 12 months (Date of Employment: 12/05/2023; Date of TB Test: 9/08/2022). .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 02, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Technical Assistance: Medical Records A violation was cited today for a staff member not having a current medical report on file. According to Child Care Rule .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers, including the director, shall obtain a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children prior to employment. When submitted, the medical statement shall not be older than 12 months. A violation was cited today for a staff member not having current TB test/screening results on file. According to Child Care Rule .0701(a), all staff, including the director and individuals who volunteer more than once per week, shall obtain Tuberculin (TB) Test or Screening results indicating the individual is free of active tuberculosis on or before the first day of work. When submitted, the TB test or screening results shall not be older than 12 months. Administrative Action Type: Written Warning The facility was issued and Administrative Action - Written Warning dated November 02, 2023 and was delivered by mail. The certified letter was delivered to the facility by the USPS on November 06, 2023 and received by Irma Mizzelle, Director. We reviewed the progress of the stipulations outlined in the Corrective Action plan included in the Administrative Action. During today’s visit, I observed a copy of the Administrative Action was posted on the wall at the lobby entrance of the facility. The Administrative Action- Written Warning must remain available for review by parents and DCDEE Representatives throughout the effective time period of three (3) months. The following stipulations were discussed: Corrective Action Plan: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(10) regarding operators and staff attending to children in a nurturing and appropriate manner and in keeping with the child's developmental needs • Child Care Rule 10A NCAC 09 .1802 regarding staff/child interactions Progress: Child care requirements were monitored in compliance during the Initial Administrative Action visit on November 14, 2023. Violations were cited during today’s visit for a recently-hired staff member having an expired medical statement and an expired TB test on file. 2. Within one (1) week after this Notice is received, Irma Mizzelle, administrator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training that will address positive guidance, behavior management, and discipline of children. The training shall include but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors All staff members, including administrative, full-time, part-time, substitute, auxiliary, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: I. Mizzelle contacted Julanda Jett on November 12, 2023 to arrange for training. The training has been scheduled for January 25, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Written Warning. Documentation to support compliance with the Written Warning is required. Failure to comply with the terms of the Written Warning may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Written Warning. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/19/2023 Number Present: 78 Completed Date: 12/19/2023 Age: From 0 To 5 Total Minutes: 165 Time In: 10:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action follow-up visit. The previous annual compliance visit was conducted on November 01, 2023. The eighteen-month compliance history score prior to today’s visit was 94%. This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct by Irma Mizzelle, Director. Current Inspections are as follows: Sanitation Classification of Superior completed May 18, 2023. Fire Classification of approved for daytime care only completed February 02, 2023. I. Mizzelle was present while I observed the indoor and outdoor areas. Tynesha Cofield, Assistant Director, accompanied me during the walkthrough of the facility. Seventy-eight (78) children and thirteen (13) teachers were present upon my arrival. Children were observed participating in free-choice activities. Lunch consisted of kidney beans, whole grain brown rice, corn, pineapple, and milk. Three recently-hired staff files were reviewed. One staff member had a medical statement on file that was not completed within the 12 months prior to her employment date. One staff member had a TB test on file that was not completed within the 12 months prior to her employment date. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The entire notice was posted on the wall, next to the child care license in the facility’s lobby entrance. At the completion of the visit, the Visit Summary was reviewed with T. Cofield. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Nyasia Cox, teacher, had a medical report on file that was older than 12 months (Date of Employment: 12/05/23; Date of Medical Assessment: 8/31/22). 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Nyasia Cox, teacher, had a TB test on file that was older than 12 months (Date of Employment: 12/05/2023; Date of TB Test: 9/08/2022). .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 02, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Technical Assistance: Medical Records A violation was cited today for a staff member not having a current medical report on file. According to Child Care Rule .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers, including the director, shall obtain a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children prior to employment. When submitted, the medical statement shall not be older than 12 months. A violation was cited today for a staff member not having current TB test/screening results on file. According to Child Care Rule .0701(a), all staff, including the director and individuals who volunteer more than once per week, shall obtain Tuberculin (TB) Test or Screening results indicating the individual is free of active tuberculosis on or before the first day of work. When submitted, the TB test or screening results shall not be older than 12 months. Administrative Action Type: Written Warning The facility was issued and Administrative Action - Written Warning dated November 02, 2023 and was delivered by mail. The certified letter was delivered to the facility by the USPS on November 06, 2023 and received by Irma Mizzelle, Director. We reviewed the progress of the stipulations outlined in the Corrective Action plan included in the Administrative Action. During today’s visit, I observed a copy of the Administrative Action was posted on the wall at the lobby entrance of the facility. The Administrative Action- Written Warning must remain available for review by parents and DCDEE Representatives throughout the effective time period of three (3) months. The following stipulations were discussed: Corrective Action Plan: 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • North Carolina General Statute § 110-91(10) regarding operators and staff attending to children in a nurturing and appropriate manner and in keeping with the child's developmental needs • Child Care Rule 10A NCAC 09 .1802 regarding staff/child interactions Progress: Child care requirements were monitored in compliance during the Initial Administrative Action visit on November 14, 2023. Violations were cited during today’s visit for a recently-hired staff member having an expired medical statement and an expired TB test on file. 2. Within one (1) week after this Notice is received, Irma Mizzelle, administrator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training that will address positive guidance, behavior management, and discipline of children. The training shall include but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors All staff members, including administrative, full-time, part-time, substitute, auxiliary, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: I. Mizzelle contacted Julanda Jett on November 12, 2023 to arrange for training. The training has been scheduled for January 25, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Written Warning. Documentation to support compliance with the Written Warning is required. Failure to comply with the terms of the Written Warning may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Written Warning. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: 1123-216L Visit Date: 11/21/2023 Number Present: 74 Completed Date: 11/21/2023 Age: From 0 To 11 Total Minutes: 150 Time In: 01:00 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed November 01, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 94%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct by Irma Mizzelle and the owner’s corporation status was listed on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed was completed on May 18, 2023. Fire Classification of Approved for Day Time Care Only was completed on February 02, 2023. Allegations are as follows: There are concerns that a child was left unattended while on the playground. I was greeted today by I. Mizzelle, Director, and Christopher Williams, District Leader. Upon my arrival, seventy-four (74) children and eleven (11) teachers were present. Children were observed transitioning from rest time to snack time, participating in free-choice activities, and participating in outdoor activities. Snack consisted of whole grain crackers, cheese slices/cubes, and water. The allegations were discussed with I. Mizzelle, Director, and Christopher Williams, District Leader. I interviewed the district leader, and a teacher. The staff who were named in the allegations are no longer employed at the facility. During the interview with the district leader, he stated that he received a phone call from the assistant director on November 15, 2023. The assistant director informed the district leader that a teacher reported to her that a child from Space #2A was left on the playground. The district leader instructed the assistant director to pull each teacher from Space #2A individually, and to place him on the speaker phone setting to ask them what happened. The first teacher (M.W.) explained that children were counted as they came back inside from the playground. She thought that she counted 12 children. However, when the children got inside, washed their hands, and sat at the table, she realized that a chair at the table was empty. As M.W. walked to the door that exits to the playground, there was a knock at the door. When M.W. answered the door, there was another teacher who returned the missing child to her classroom. The district leader asked M.W. if she followed the facility’s procedures of name-to-face attendance during transitions. M.W. responded by saying that she did not follow the procedures because she was rushing. When the second teacher (J.C.) was pulled into the office, she also stated that children were counted as they came back inside from the playground. She stated that neither her nor her co-teacher were aware that a child was missing until another teacher knocked on their door to return a missing child. The district leader stated that both teachers were placed on administrative leave to allow for further internal investigation and to review each staff member’s work performance. When the internal investigation was completed, the corporation decided to terminate M.W. and let J.C. return to work. J.C. did not wish to return and resigned from her position as a toddler teacher. During the interview with the teacher, she stated that her classroom (Space #4) went outside on the playground at 4:40pm on November 15, 2023. She and her co-teacher were supervising their group of children and observed the toddler classroom (in the adjacent playground) lining up to go back inside at 4:52pm. When her group (Space #4) was getting ready to line up to come back inside at approximately 5:00pm, she noticed that a toddler was standing in front of a stationary playhouse in the adjacent playground. The teacher opened the gate to retrieve the child and took her back to her classroom in Space #2A. After returning the missing child to her appropriate classroom, the teacher informed the assistant director of what happened. No camera footage was available for review. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to a child being left unattended on the playground is substantiated. At the completion of the visit, the Visit Summary was reviewed with I. Mizzelle. The following violations were observed: Violation Number Comment Rule 303 Children were not adequately supervised at all times. During the interview process, it was confirmed that Monique Wiley, teacher, and Jennifer Covarrebias, teacher, left a child unattended on the playground for approximately eight minutes. .1801(a)(1-5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score and must be corrected immediately. Technical Assistance: Supervision A violation was cited today for inadequate supervision. According to Child Care Rule .1801(a), children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. If you have questions, please contact Tiffany Reed at (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 11/1/2023 Number Present: 119 Completed Date: 11/1/2023 Age: From 0 To 11 Total Minutes: 480 Time In: 09:00 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance with Rated License Assessment Visit was completed November 15, 2022, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct by Irma Mizzelle and the owner’s corporation status was listed on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 18, 2023. Fire Classification of Approved for Day Time Care Only was completed on February 02, 2023. I. Mizzelle, Director, greeted me upon my arrival. Ninety-one (91) children and twelve (12) teachers were present upon my arrival. Children were observed participating in free-choice activities. Children had access to the following activity areas: fine motor, blocks, literacy, dramatic-play, science, art, and music. In Space #1, two bottles containing infant formula were not labeled with a date. The director immediately labeled the bottles and placed them back into the refrigerator. In Space #2, an empty plastic bag was stored in a cubby shelf, below five feet from the finished floor. The director immediately removed the trash bag from the classroom. Routine care and handwashing practices were observed. Lunch consisted of Tuna salad, macaroni and cheese, peas, tropical fruit and milk. Twenty-eight (28) school age children arrived at the facility between 2:30pm – 3:00pm. Snack consisted of apple, cheese crackers, and water. In the outdoor play area, children were observed running around the space and exploring the equipment on the playground. A variety of outdoor equipment, balls, and riding toys were available. Nine staff files were reviewed and all documentation was in compliance. Fourteen children’s records were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, were reviewed. The most recent sanitation inspection report was received during today’s visit. Transportation requirements were monitored and in compliance. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the classroom activities. Children were observed participating in free choice activities. Children were observed practicing writing their first names. A child was observed sounding out words in a book, with help from the teacher. Teaching Strategies GOLD was used to complete ongoing formative assessments. Two NC Pre-K children’s records were reviewed. The Ages and Stages Questionnaire was used as a developmental screening tool for each child. Health assessments, including dental, hearing, and vision screenings, were found in each child’s file. At the completion of the visit, the Visit Summary was reviewed with I. Mizzelle. The following violations were observed: Violation Number Comment Rule 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1, two prepared bottles that were stored in the refrigerator were not fully labeled with the date. 15A NCAC 18A .2804(d) 807 A safe indoor and outdoor environment was not provided for the children. In Space #2B, a plastic bag was stored in a cubby shelf, below five feet from the finished floor. 10A NCAC 09 .0601(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being stored below five feet from the finished floor, in a classroom that serves children under the age of three. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. Nutrition for Infants and Toddlers A violation was cited today for storing bottles that were not dated in the infant room refrigerator. According to Child Care Sanitation Rule NCAC 18A .2804(d), Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. All breast milk, formula, and other bottled beverages shall be returned to the child's home or discarded at the end of each day. Reminders July 2023 Child Care Rule Changes The DCDEE is excited to share information about the July 2023 child care rule changes. The NC Child Care Commission revised rules related to staff/child ratios for multi-age groups; cooperative arrangements; and enhanced space requirements. These rule changes may or may not impact your facility. The multi-age group staff/child ratio changes support a previous rule change submitted by Early Head Start and the new rule for defining cooperative arrangements provides clarification to a previous change in statute. July 2023 New Child Care Rule Rollout A New Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, learn how to navigate Moodle. To access Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814- 6326. Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 11/1/2023 Number Present: 119 Completed Date: 11/1/2023 Age: From 0 To 11 Total Minutes: 480 Time In: 09:00 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance with Rated License Assessment Visit was completed November 15, 2022, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License, issued December 29, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet programmatic option: meets staff benefit package (paid leave for professional development, paid planning time, vacation leave, sick leave, retirement, and health insurance) and infrastructure of parent involvement (quarterly newsletter, periodic conferences for all children, and quarterly parent meetings). The information on record with DCDEE was verified as correct by Irma Mizzelle and the owner’s corporation status was listed on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 18, 2023. Fire Classification of Approved for Day Time Care Only was completed on February 02, 2023. I. Mizzelle, Director, greeted me upon my arrival. Ninety-one (91) children and twelve (12) teachers were present upon my arrival. Children were observed participating in free-choice activities. Children had access to the following activity areas: fine motor, blocks, literacy, dramatic-play, science, art, and music. In Space #1, two bottles containing infant formula were not labeled with a date. The director immediately labeled the bottles and placed them back into the refrigerator. In Space #2, an empty plastic bag was stored in a cubby shelf, below five feet from the finished floor. The director immediately removed the trash bag from the classroom. Routine care and handwashing practices were observed. Lunch consisted of Tuna salad, macaroni and cheese, peas, tropical fruit and milk. Twenty-eight (28) school age children arrived at the facility between 2:30pm – 3:00pm. Snack consisted of apple, cheese crackers, and water. In the outdoor play area, children were observed running around the space and exploring the equipment on the playground. A variety of outdoor equipment, balls, and riding toys were available. Nine staff files were reviewed and all documentation was in compliance. Fourteen children’s records were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, were reviewed. The most recent sanitation inspection report was received during today’s visit. Transportation requirements were monitored and in compliance. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the classroom activities. Children were observed participating in free choice activities. Children were observed practicing writing their first names. A child was observed sounding out words in a book, with help from the teacher. Teaching Strategies GOLD was used to complete ongoing formative assessments. Two NC Pre-K children’s records were reviewed. The Ages and Stages Questionnaire was used as a developmental screening tool for each child. Health assessments, including dental, hearing, and vision screenings, were found in each child’s file. At the completion of the visit, the Visit Summary was reviewed with I. Mizzelle. The following violations were observed: Violation Number Comment Rule 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1, two prepared bottles that were stored in the refrigerator were not fully labeled with the date. 15A NCAC 18A .2804(d) 807 A safe indoor and outdoor environment was not provided for the children. In Space #2B, a plastic bag was stored in a cubby shelf, below five feet from the finished floor. 10A NCAC 09 .0601(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being stored below five feet from the finished floor, in a classroom that serves children under the age of three. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. Nutrition for Infants and Toddlers A violation was cited today for storing bottles that were not dated in the infant room refrigerator. According to Child Care Sanitation Rule NCAC 18A .2804(d), Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. All breast milk, formula, and other bottled beverages shall be returned to the child's home or discarded at the end of each day. Reminders July 2023 Child Care Rule Changes The DCDEE is excited to share information about the July 2023 child care rule changes. The NC Child Care Commission revised rules related to staff/child ratios for multi-age groups; cooperative arrangements; and enhanced space requirements. These rule changes may or may not impact your facility. The multi-age group staff/child ratio changes support a previous rule change submitted by Early Head Start and the new rule for defining cooperative arrangements provides clarification to a previous change in statute. July 2023 New Child Care Rule Rollout A New Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, learn how to navigate Moodle. To access Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814- 6326. Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: JENNIFER H BYRD Operation Type: Center Case Number: 0623-077A Visit Date: 10/31/2023 Number Present: 90 Completed Date: 10/31/2023 Age: From 0 To 5 Total Minutes: 60 Time In: 12:00 PM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of this unannounced visit was to follow-up regarding allegations of violations of child care requirements at this child care facility. During the visit, I spoke with Irma Mizzelle, Administrator, and she accompanied me during a walk-through of the facility. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On an unknown date, a staff member lifted a one-year-old child by the arms and yelled at a group of one-year-old children. G.S. 110-91(10) You may contact me at Jennifer Byrd, Investigations Consultant Jennifer.H.Byrd@dhhs.nc.gov 2201 Mail Service Center Raleigh, NC 27699-2200 910-785-1486 phone (919)715-1013- fax or Melissa Loehr, Supervisor Melissa.Loehr@dhhs.nc.gov Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: 0823-392L Visit Date: 9/5/2023 Number Present: 97 Completed Date: 9/5/2023 Age: From 0 To 4 Total Minutes: 195 Time In: 11:00 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed November 15, 2022, and prior to today’s visit, the eighteen-month compliance history score was at 94%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-star license, issued December 29, 2022. The information on record with DCDEE was verified as correct by Irma Mizzelle, Administrator. The owner’s corporation status was verified on the Secretary of State's website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed May 18, 2023. Fire Classification of approved for daytime care only completed May 03, 2023. Allegations are as follows: There are concerns that children are not being treated in a nurturing and appropriate manner. There are concerns that a staff member does not meet health qualifications. I was greeted today by Irma Mizzelle, Administrator. Upon my arrival, there were ninety-seven (97) children and thirteen (13) teachers present. Children were observed eating lunch, using the bathroom, washing their hands, and transitioning to rest time/quiet activities. Lunch consisted of fish tacos, coleslaw, tropical fruit, and milk. During my observation of Space #2A, children were finishing their lunch. As children finished their lunch, they used the bathroom or got their diaper changed, washed their hands, and laid down on their individual cots for rest time. Both teachers were observed interacting with children in a caring and nurturing manner. The allegations were discussed with I. Mizzelle, Administrator. I interviewed the administrator and two staff members. The administrator stated that she has never witnessed the staff named in the report interacting with children in a manner that is not nurturing or appropriate. She stated that she has a zero-tolerance policy for staff mistreating children. Teacher #1 stated that she manages behavior in the classroom with redirection. She stated that she never raises her voice at children. She stated that she has never witnessed her co-teacher interact with children in a manner that is not nurturing or appropriate. Teacher #2 stated that she has never witnessed her co-teacher yell at children. However, she has witnessed her co-teacher, on multiple occasions, slam the clipboard down on a table or shelf when she was irritated with children’s behavior. Teacher # 2 also stated that she sometimes uses a firm voice to address children who are not listening or not behaving. I reviewed two staff files during today’s visit. I verified that both staff had a current criminal background check qualifying letter. I also verified that both staff had a current annual health questionnaire on file, stating that they are physically and emotionally fit to care for children. Additionally, I verified that both staff had initial medical statements that state no restrictions have been placed on employment. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to children not being treated in a nurturing and appropriate manner is substantiated. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to a staff member not meeting health qualifications is unsubstantiated. At the completion of the visit, the Visit Summary was reviewed with I. Mizzelle. The following violations were observed: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. During the interview process, it was confirmed that M. Wiley, teacher, slammed a clipboard on table and shelf surfaces on multiple occasions when she was irritated with children's behavior or attempting to get children's attention. G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score and must be corrected immediately. Violations observed and documented today may impact the compliance history score and must be corrected immediately. Additionally, you must submit a written, dated, and signed statement to me by 5:00pm on September 19, 2023. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 Tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID# 12345678 Technical Assistance: Discipline A violation was cited today for a staff member not attending to each child in a nurturing and appropriate manner. According to NC General Statute 110-91(10), each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. Each child care facility shall have a written policy on discipline, describing the methods and practices used to discipline children enrolled in that facility. Each staff member shall follow the methods and practices on the discipline policy to discipline enrolled children. DCDEE Child Care Consultant Contact Information If you have any questions or concerns, please contact Tiffany Reed at (910)605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655187 Consultant: TIFFANY REED Operation Type: Center Case Number: 0823-392L Visit Date: 9/5/2023 Number Present: 97 Completed Date: 9/5/2023 Age: From 0 To 4 Total Minutes: 195 Time In: 11:00 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed November 15, 2022, and prior to today’s visit, the eighteen-month compliance history score was at 94%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-star license, issued December 29, 2022. The information on record with DCDEE was verified as correct by Irma Mizzelle, Administrator. The owner’s corporation status was verified on the Secretary of State's website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed May 18, 2023. Fire Classification of approved for daytime care only completed May 03, 2023. Allegations are as follows: There are concerns that children are not being treated in a nurturing and appropriate manner. There are concerns that a staff member does not meet health qualifications. I was greeted today by Irma Mizzelle, Administrator. Upon my arrival, there were ninety-seven (97) children and thirteen (13) teachers present. Children were observed eating lunch, using the bathroom, washing their hands, and transitioning to rest time/quiet activities. Lunch consisted of fish tacos, coleslaw, tropical fruit, and milk. During my observation of Space #2A, children were finishing their lunch. As children finished their lunch, they used the bathroom or got their diaper changed, washed their hands, and laid down on their individual cots for rest time. Both teachers were observed interacting with children in a caring and nurturing manner. The allegations were discussed with I. Mizzelle, Administrator. I interviewed the administrator and two staff members. The administrator stated that she has never witnessed the staff named in the report interacting with children in a manner that is not nurturing or appropriate. She stated that she has a zero-tolerance policy for staff mistreating children. Teacher #1 stated that she manages behavior in the classroom with redirection. She stated that she never raises her voice at children. She stated that she has never witnessed her co-teacher interact with children in a manner that is not nurturing or appropriate. Teacher #2 stated that she has never witnessed her co-teacher yell at children. However, she has witnessed her co-teacher, on multiple occasions, slam the clipboard down on a table or shelf when she was irritated with children’s behavior. Teacher # 2 also stated that she sometimes uses a firm voice to address children who are not listening or not behaving. I reviewed two staff files during today’s visit. I verified that both staff had a current criminal background check qualifying letter. I also verified that both staff had a current annual health questionnaire on file, stating that they are physically and emotionally fit to care for children. Additionally, I verified that both staff had initial medical statements that state no restrictions have been placed on employment. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to children not being treated in a nurturing and appropriate manner is substantiated. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to a staff member not meeting health qualifications is unsubstantiated. At the completion of the visit, the Visit Summary was reviewed with I. Mizzelle. The following violations were observed: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. During the interview process, it was confirmed that M. Wiley, teacher, slammed a clipboard on table and shelf surfaces on multiple occasions when she was irritated with children's behavior or attempting to get children's attention. G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score and must be corrected immediately. Violations observed and documented today may impact the compliance history score and must be corrected immediately. Additionally, you must submit a written, dated, and signed statement to me by 5:00pm on September 19, 2023. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 Tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID# 12345678 Technical Assistance: Discipline A violation was cited today for a staff member not attending to each child in a nurturing and appropriate manner. According to NC General Statute 110-91(10), each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. Each child care facility shall have a written policy on discipline, describing the methods and practices used to discipline children enrolled in that facility. Each staff member shall follow the methods and practices on the discipline policy to discipline enrolled children. DCDEE Child Care Consultant Contact Information If you have any questions or concerns, please contact Tiffany Reed at (910)605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times