Kindercare Learning Centers LLC

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 3/11/2026 Number Present: 94 Completed Date: 3/11/2026 Age: From 0 To 5 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit including compliance with requirements located in Child Care Rule Section .3000 in Space #5 which serves children participating in the NC Pre-K program. Health and Safety training requirements for all staff were monitored. The previous annual compliance visit was conducted on October 13, 2025. The eighteen-month compliance history score prior to today’s visit was 90%. This program currently operates with a five (5) Star License issued March 21, 2025. The license was based on the facility’s accreditation through NAEYC. The information on record with DCDEE was verified as correct by Carol Thompson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed February 20, 2026. Fire Classification of approved for daytime care only completed May 8, 2025. Joanna Maynor, Assistant Director, was present and accompanied me when observing the indoor and outdoor areas. C. Thompson, Administrator, was present and assisted with the visit. Preschool-aged children were engaged in free choice activities both indoors and outdoors. Children were observed in free choice activities in interest centers. Staff and children were engaged in manipulating Legos, framed puzzles, cooking meals in dramatic play, and painting individual pictures with temper paint on construction paper. Children were observed playing with colored magnetic tiles, and built towers with unit blocks and zoo animals. Staff transitioned children to complete personal care routines at bathrooms in the hallway. In the outdoor area, I observed children riding tricycles on the sidewalk track. Children climbed on stationary equipment, rode push/pull toys and rockers, and played with balls, In space #7, infants were observed playing on the floor with soft toys. Two infant was observed resting in their cribs while a teacher observed two infants feeding themselves solid foods. Upon return indoors, staff assisted children with completing hand washing routines in preparation for mealtime. Lunch was prepared and served by the cook. Children were served chicken with grilled chicken nuggets, sweet potatoes, tropical fruit, garlic bread, and milk. Following lunch, children completed toileting and hand washing routines before resting on individual cots. Soft music played as children rested. A Staff and Training Worksheet was completed during the visit for a new staff member. The employee file was monitored. The most recent fire drill was completed on March 9, 2026 and a shelter-in-place drills was completed March 3, 2026. The most current monthly playground inspection was conducted February 20, 2026. At the completion of the visit, the Visit Summary was reviewed with C. Thompson. The following violations were observed: Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. In space #1B, I observed a teacher clean a child's nose, washed her hands however did not ensure the child's hands were washed. The violation was corrected when the teacher assisted the child with washing their hands. 15A NCAC 18A .2803(c) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Accessible to two year old children in the outdoor area, plastic drinking cups were torn into small pieces scattered on the ground. The violation was corrected when the administrator picked up the torn pieces and placed them in the trash can. .0604(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today were corrected immediately therefore a compliance letter is not required. Facility Specific TA/Consultation/Reminders: Classroom Observation: I observed space #1B from 9:45am to 10:00am The teacher played and sang music as children danced and moved around the classroom. When transitioning to the next activity, the teacher sang Peek-A-Boo song, calling each child’s name as the clapped their hands and went to sit at child-sized tables. Materials were prepared and accessible to the teacher for an art activity. Teachers were observed talking with children about zoo animals and their footprints. Teachers assisted children hand over hand with creating animal footprints with toy animal figures with brown tempera paint and construction paper. Teachers engaged in rich conversations with children such as “You hold it and stamp it like this. You’re doing a good job. Wow, an elephant’s footprint! Can you grab it? Are you looking at it? We’ve got to clean up now.” One teacher assisted children with washing their hands while another teacher cleaned and sanitize the tables. I encouraged teachers to continue having conversations with children in whole group settings and individually. Self-talk and Parallel talk will both be necessary in providing a language rich environment. Self-talk will offer opportunities for conversation to occur in classrooms. Parallel talk is important for the teacher to engage in conversations by talking about what the child is doing, seeing, hearing, or feeling. I recommended teachers ask children more open-ended questions to children, allowing them to respond to what they think needs to happen. Choking Hazards: A violation was cited during today’s visit for plastic cups torn into pieced that were choking hazards accessible to children under three years of age. I recommended staff place all trash from the playground in the designated areas after each use. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604(q). Hand washing and Sanitizing: A violation was cited for hand washing of children. It was discussed with the administrator that hand washing is our first line of defense to prevent the spread of germs. For children, handwashing must occur upon arrival, before and after eating, after toileting routines/diapering, after messy play, after outdoor play, and after touching contaminated surface or bodily fluids. As a reminder, staff members must complete hand washing thoroughly before beginning work, before/after handling food, before bottle feeding or serving other children, after toileting or handling body fluids, after diaper changing and/or after handling soiled items. We discussed cleaning, sanitizing, and the disinfecting of materials, eating surfaces, and other sanitation practices. It was recommended that administrators review handwashing and sanitation practices with all staff during your next staff meeting. You may review resources at https://healthychildcare.unc.edu/ordering-posters and order step-by-step demonstration of procedures free of charge. NCDHHS Responds to Increase in Measles Cases: Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholders to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 or licensing supervisor, Rhonda Blackmon at rhonda.blackmon@dhhs.nc.gov or 910-709-4168 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0226-090L Visit Date: 2/19/2026 Number Present: 91 Completed Date: 2/19/2026 Age: From 0 To 10 Total Minutes: 370 Time In: 11:30 AM Time Out: 05:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violation of child care requirements. The previous annual compliance visit was conducted on October 13, 2025. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a five (5) Star License issued March 21, 2025. The License was based on the facility is accredited through NAEYC. The information on record with DCDEE was verified as correct by Carol Thompson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed August 25, 2025. Fire Classification of approved for daytime care only completed May 8, 2025. The allegation of violation of child care requirements include but not limited to the following: • Safe Sleep Practices • Sanitation • Staff/Child Ratio Joanna Maynor, Assistant Administrator, was present and accompanied me while observing the indoor and outdoor areas. Carol Thompson, Administrator, arrived shortly after and assisted with the visit. I observed preschool children consuming lunch and staff assisting children with diapering/toileting routines and hand washing. Teachers assisted children with preparing for rest time. I observed children on individual cots as soft music played. In space #7, infants played with soft toys and books on the carpeted floor and explored the classroom area by crawling, walking, and cruising furniture. I observed a teacher completing diapering and hand washing routines while another teacher held and fed an infant a bottle of formula. Two infants were observed resting in their individual crib. One staff member moved an infant from the carpet to their crib who had fallen asleep. School-age children were observed during arrival, completing hand washing routines, and consuming snack. Meals were prepared and served by the cook. Lunch consisted of fish sticks, potatoes and corn, fresh banana slices, and milk. Afternoon snack consisted of sliced turkey on wheat bun and water. The allegation that children were not adequately supervised was discussed with administrators. I spoke with Christopher Williams, District Manager, by phone and allegations were discussed with him. Seven staff members were interviewed including both administrators. During the visit, I observed an infant asleep on the floor while one teacher held an infant and the other teacher was cleaning the diapering area. There were multiple receiving blankets placed around the carpet with individual children sitting on them or blankets next to infants. One infant was observed sitting in an infant pillow and a receiving blanket covered their lower body. The administrators stated they were aware of an instance of pest in space #7 since an individual had informed them of observing a pest crawling on the counter. During interviews, staff confirmed that they occasionally have seen a pest and it was reported to an administrator. Administrators stated a work order was placed with pest control and the facility was serviced on February 17, 2026. Based on the facility’s pest control, the monthly service visit took place on February 8, 2026. During interviews, staff confirmed that administrators or additional staff assist when staff/child ratios are close. Teachers stated they contact administrators when assistance in needed in classrooms during transitions to bathrooms in the hallway and for outdoor play. Based on information gather during staff interviews, observations, and documents observed, allegations that violations of child care requirements regarding safe sleep practices were substantiated. Based on information gather during staff interviews, observations, and documents observed, allegations that violation of child care requirements regarding sanitation were unsubstantiated. Based on information gather during staff interviews and observations, allegations that violation of child care requirements regarding staff/child ratios were unsubstantiated. At the completion of the visit, the Visit Summary was reviewed with C. Thompson and J. Maynor. The following violations were observed: Violation Number Comment Rule 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #1a, I observed four (4) children resting on cots that were placed less than 18" apart. The violation was corrected when the administrator placed the four (4) children resting on cots at least 18" apart or separated the cots by low shelving. 15A NCAC 18A .2821(e) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor play area, an air conditioner vent was bent and exposed HVAC pipes. The violation was corrected when the service provider repaired the vent. 10A NCAC 09 .0601(a) 871 Center staff did not comply with the safe sleep policy. In space #7, I observed an infant asleep on the floor and was not moved to their crib. I observed multiple receiving blankets around infants playing and receiving tummy time on the carpet. The violation was corrected when the administrator asked a teacher to move the infant to their individual crib and all receiving blankets were removed from the carpet. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today were corrected immediately therefore a compliance letter is not required. Facility Specific TA/Consultation/Reminders: Safe Sleep Practices: A violation was cited for safe sleep practices during today's visit. It was discussed with administrators and staff proper sleeping areas for infants and a review of the facility policy and procedures. Teachers were reminded that if an infant fall asleep while lying on the floor, that infants must be moved to their appropriate crib. I encouraged administrators to review the policy with all staff as a reminder to follow safe sleep practices and requirements for a safe sleep environment. For more information, you may visit NC Child Care Rule .0606 on Safe Sleep Practices. As a reminder, due to the substantiation of the an allegation during today’s visit, an administration action may be forthcoming. For more information you may visit NC Child Care Rule .2200. The administrators stated they would review the Safe Sleep Policy with families, staff and additional training regarding safe sleep practices will be provided in the March 2026 staff meeting. During the visit, I recommended administrators visit healthychildcare.unc.edu for updated safe sleep posters. Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: (910)305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0226-090L Visit Date: 2/19/2026 Number Present: 91 Completed Date: 2/19/2026 Age: From 0 To 10 Total Minutes: 370 Time In: 11:30 AM Time Out: 05:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violation of child care requirements. The previous annual compliance visit was conducted on October 13, 2025. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a five (5) Star License issued March 21, 2025. The License was based on the facility is accredited through NAEYC. The information on record with DCDEE was verified as correct by Carol Thompson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed August 25, 2025. Fire Classification of approved for daytime care only completed May 8, 2025. The allegation of violation of child care requirements include but not limited to the following: • Safe Sleep Practices • Sanitation • Staff/Child Ratio Joanna Maynor, Assistant Administrator, was present and accompanied me while observing the indoor and outdoor areas. Carol Thompson, Administrator, arrived shortly after and assisted with the visit. I observed preschool children consuming lunch and staff assisting children with diapering/toileting routines and hand washing. Teachers assisted children with preparing for rest time. I observed children on individual cots as soft music played. In space #7, infants played with soft toys and books on the carpeted floor and explored the classroom area by crawling, walking, and cruising furniture. I observed a teacher completing diapering and hand washing routines while another teacher held and fed an infant a bottle of formula. Two infants were observed resting in their individual crib. One staff member moved an infant from the carpet to their crib who had fallen asleep. School-age children were observed during arrival, completing hand washing routines, and consuming snack. Meals were prepared and served by the cook. Lunch consisted of fish sticks, potatoes and corn, fresh banana slices, and milk. Afternoon snack consisted of sliced turkey on wheat bun and water. The allegation that children were not adequately supervised was discussed with administrators. I spoke with Christopher Williams, District Manager, by phone and allegations were discussed with him. Seven staff members were interviewed including both administrators. During the visit, I observed an infant asleep on the floor while one teacher held an infant and the other teacher was cleaning the diapering area. There were multiple receiving blankets placed around the carpet with individual children sitting on them or blankets next to infants. One infant was observed sitting in an infant pillow and a receiving blanket covered their lower body. The administrators stated they were aware of an instance of pest in space #7 since an individual had informed them of observing a pest crawling on the counter. During interviews, staff confirmed that they occasionally have seen a pest and it was reported to an administrator. Administrators stated a work order was placed with pest control and the facility was serviced on February 17, 2026. Based on the facility’s pest control, the monthly service visit took place on February 8, 2026. During interviews, staff confirmed that administrators or additional staff assist when staff/child ratios are close. Teachers stated they contact administrators when assistance in needed in classrooms during transitions to bathrooms in the hallway and for outdoor play. Based on information gather during staff interviews, observations, and documents observed, allegations that violations of child care requirements regarding safe sleep practices were substantiated. Based on information gather during staff interviews, observations, and documents observed, allegations that violation of child care requirements regarding sanitation were unsubstantiated. Based on information gather during staff interviews and observations, allegations that violation of child care requirements regarding staff/child ratios were unsubstantiated. At the completion of the visit, the Visit Summary was reviewed with C. Thompson and J. Maynor. The following violations were observed: Violation Number Comment Rule 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #1a, I observed four (4) children resting on cots that were placed less than 18" apart. The violation was corrected when the administrator placed the four (4) children resting on cots at least 18" apart or separated the cots by low shelving. 15A NCAC 18A .2821(e) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor play area, an air conditioner vent was bent and exposed HVAC pipes. The violation was corrected when the service provider repaired the vent. 10A NCAC 09 .0601(a) 871 Center staff did not comply with the safe sleep policy. In space #7, I observed an infant asleep on the floor and was not moved to their crib. I observed multiple receiving blankets around infants playing and receiving tummy time on the carpet. The violation was corrected when the administrator asked a teacher to move the infant to their individual crib and all receiving blankets were removed from the carpet. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today were corrected immediately therefore a compliance letter is not required. Facility Specific TA/Consultation/Reminders: Safe Sleep Practices: A violation was cited for safe sleep practices during today's visit. It was discussed with administrators and staff proper sleeping areas for infants and a review of the facility policy and procedures. Teachers were reminded that if an infant fall asleep while lying on the floor, that infants must be moved to their appropriate crib. I encouraged administrators to review the policy with all staff as a reminder to follow safe sleep practices and requirements for a safe sleep environment. For more information, you may visit NC Child Care Rule .0606 on Safe Sleep Practices. As a reminder, due to the substantiation of the an allegation during today’s visit, an administration action may be forthcoming. For more information you may visit NC Child Care Rule .2200. The administrators stated they would review the Safe Sleep Policy with families, staff and additional training regarding safe sleep practices will be provided in the March 2026 staff meeting. During the visit, I recommended administrators visit healthychildcare.unc.edu for updated safe sleep posters. Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: (910)305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0226-090L Visit Date: 2/19/2026 Number Present: 91 Completed Date: 2/19/2026 Age: From 0 To 10 Total Minutes: 370 Time In: 11:30 AM Time Out: 05:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violation of child care requirements. The previous annual compliance visit was conducted on October 13, 2025. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a five (5) Star License issued March 21, 2025. The License was based on the facility is accredited through NAEYC. The information on record with DCDEE was verified as correct by Carol Thompson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed August 25, 2025. Fire Classification of approved for daytime care only completed May 8, 2025. The allegation of violation of child care requirements include but not limited to the following: • Safe Sleep Practices • Sanitation • Staff/Child Ratio Joanna Maynor, Assistant Administrator, was present and accompanied me while observing the indoor and outdoor areas. Carol Thompson, Administrator, arrived shortly after and assisted with the visit. I observed preschool children consuming lunch and staff assisting children with diapering/toileting routines and hand washing. Teachers assisted children with preparing for rest time. I observed children on individual cots as soft music played. In space #7, infants played with soft toys and books on the carpeted floor and explored the classroom area by crawling, walking, and cruising furniture. I observed a teacher completing diapering and hand washing routines while another teacher held and fed an infant a bottle of formula. Two infants were observed resting in their individual crib. One staff member moved an infant from the carpet to their crib who had fallen asleep. School-age children were observed during arrival, completing hand washing routines, and consuming snack. Meals were prepared and served by the cook. Lunch consisted of fish sticks, potatoes and corn, fresh banana slices, and milk. Afternoon snack consisted of sliced turkey on wheat bun and water. The allegation that children were not adequately supervised was discussed with administrators. I spoke with Christopher Williams, District Manager, by phone and allegations were discussed with him. Seven staff members were interviewed including both administrators. During the visit, I observed an infant asleep on the floor while one teacher held an infant and the other teacher was cleaning the diapering area. There were multiple receiving blankets placed around the carpet with individual children sitting on them or blankets next to infants. One infant was observed sitting in an infant pillow and a receiving blanket covered their lower body. The administrators stated they were aware of an instance of pest in space #7 since an individual had informed them of observing a pest crawling on the counter. During interviews, staff confirmed that they occasionally have seen a pest and it was reported to an administrator. Administrators stated a work order was placed with pest control and the facility was serviced on February 17, 2026. Based on the facility’s pest control, the monthly service visit took place on February 8, 2026. During interviews, staff confirmed that administrators or additional staff assist when staff/child ratios are close. Teachers stated they contact administrators when assistance in needed in classrooms during transitions to bathrooms in the hallway and for outdoor play. Based on information gather during staff interviews, observations, and documents observed, allegations that violations of child care requirements regarding safe sleep practices were substantiated. Based on information gather during staff interviews, observations, and documents observed, allegations that violation of child care requirements regarding sanitation were unsubstantiated. Based on information gather during staff interviews and observations, allegations that violation of child care requirements regarding staff/child ratios were unsubstantiated. At the completion of the visit, the Visit Summary was reviewed with C. Thompson and J. Maynor. The following violations were observed: Violation Number Comment Rule 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #1a, I observed four (4) children resting on cots that were placed less than 18" apart. The violation was corrected when the administrator placed the four (4) children resting on cots at least 18" apart or separated the cots by low shelving. 15A NCAC 18A .2821(e) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor play area, an air conditioner vent was bent and exposed HVAC pipes. The violation was corrected when the service provider repaired the vent. 10A NCAC 09 .0601(a) 871 Center staff did not comply with the safe sleep policy. In space #7, I observed an infant asleep on the floor and was not moved to their crib. I observed multiple receiving blankets around infants playing and receiving tummy time on the carpet. The violation was corrected when the administrator asked a teacher to move the infant to their individual crib and all receiving blankets were removed from the carpet. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today were corrected immediately therefore a compliance letter is not required. Facility Specific TA/Consultation/Reminders: Safe Sleep Practices: A violation was cited for safe sleep practices during today's visit. It was discussed with administrators and staff proper sleeping areas for infants and a review of the facility policy and procedures. Teachers were reminded that if an infant fall asleep while lying on the floor, that infants must be moved to their appropriate crib. I encouraged administrators to review the policy with all staff as a reminder to follow safe sleep practices and requirements for a safe sleep environment. For more information, you may visit NC Child Care Rule .0606 on Safe Sleep Practices. As a reminder, due to the substantiation of the an allegation during today’s visit, an administration action may be forthcoming. For more information you may visit NC Child Care Rule .2200. The administrators stated they would review the Safe Sleep Policy with families, staff and additional training regarding safe sleep practices will be provided in the March 2026 staff meeting. During the visit, I recommended administrators visit healthychildcare.unc.edu for updated safe sleep posters. Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: (910)305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 3/19/2025 Number Present: 86 Completed Date: 3/19/2025 Age: From 0 To 5 Total Minutes: 255 Time In: 09:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit including compliance with requirements located in Child Care Rule Section .3000 in Space # 5 which serves children participating in the NC Pre-K program. Health and Safety training requirements for all staff were monitored. The previous annual compliance visit was conducted on October 15, 2024. The eighteen-month compliance history score prior to today’s visit was 88%. This program currently operates with a five (5) Star License issued June 20, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Carol Thompson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed March 5, 2025. Fire Classification of approved for daytime care only completed May 3, 2024. Joanna Maynor, Assistant Director, was present and accompanied me when observing the indoor and outdoor areas. C. Thompson, Administrator, was present and assisted with the visit. Preschool-aged children were engaged in free choice activities both indoors and outdoors. I observed staff assisting children with putting on coats and preparing for outdoor play in spaces #2, #3, and #4. In space #5, children were observed in activity centers. Teachers assisted children with writing their first and last names hand over hand. Children engaged in manipulating Legos, framed puzzles, cooking meals in dramatic play, and playing with a Choose My Plate foods matching game. Staff transitioned children to complete personal care routines at bathrooms in the hallway. Children were observed playing with colored magnetic tiles, and built towers with unit blocks and zoo animals. In the outdoor area, I observed children riding tricycles on the sidewalk track. Children climbed on stationary equipment, rode push/pull toys and rockers, and played with balls, bowling sets, and hoola hoops. In space #7, infants were observed playing on the floor with soft toys, crawling and scooting around the classroom area, and receiving tummy time. One infant was observed resting in their cribs on clean linen. Teachers were observed holding and bottle feeding an infant. Upon return indoors, staff assisted children with completing hand washing routines in preparation for mealtime. Lunch was prepared and served by the cook. Children were served chicken with baked beans, corn, pineapple, cornbread, and milk. Following lunch, children completed toileting and hand washing routines before resting on individual cots. Soft music played as children rested. The Staff and Training Worksheets was received and updated during today’s visit. Staff files for two (2) new employees were monitored. The most recent fire drill was completed on March 12, 2025 and a shelter-in-place drills was completed January 10, 2025. The monthly outdoor inspection on file was conducted March 3, 2025. At the completion of the visit, the Visit Summary was reviewed with C. Thompson. The following violations were observed: Violation Number Comment Rule 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. A portable resin climber measuring 20 inches high was not installed over protective surfacing. The violation was corrected when the assistant director removed the climber from the outdoor play area. .0605(j) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff member B.S. hired 10/21/2024 did not successfully complete First Aid training withing 90 days of employment. .1102(c) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A teacher assigned to space #2 was observed consuming a can of Red Bull energy drink while children played in the outdoor area. The violation was corrected when the teacher discarded the beverage. .0901(i) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 2, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Classroom Observation: I observed space #2 where two year old children received care. The teacher was engaged in diapering children individually as the other children played, ran around the classroom, and climbed on furnishings in dramatic play. While monitoring the classroom, the assistant director began talking to children about staying safe and making good choices. I encouraged the teacher to chose transition activities to do with children as staff are completing caregiving routines a or call for assistance from office staff. CPR/First Aid: A violation regarding First Aid was observed and documented today. Record keeping is one of the most time-consuming tasks associated with administration. It is an important part of licensure. Staff records consist of various documentation such as employment application, medical report, TB test results, Annual Health questionnaire, Emergency contact information, CRC qualification letter, documentation of orientation, in service training hours, CPR and First Aid, and playground safety. I also suggested the administrator use Be a Smart Consumer of Child Care Training and Be a Smart Consumer of CPR and First Aid Training. Both documents can be found on the DCDEE Website underneath the provider and professional development tabs. Natural Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. If you have questions, please contact me at: (910) 305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 10/15/2024 Number Present: 79 Completed Date: 10/15/2024 Age: From 0 To 5 Total Minutes: 390 Time In: 09:15 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit including compliance with requirements located in Child Care Rule Section .3000 in Space # 5 which serves children participating in the NC Pre-K program. Health and Safety training requirements for all staff were monitored. The previous annual compliance visit was conducted on October 25, 2023. The eighteen-month compliance history score prior to today’s visit was 89%. This program currently operates with a five (5) Star License issued June 20, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Carol Thompson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed February 27. 2024. Fire Classification of approved for daytime care only completed May 3, 2024. Joanna Maynor, Assistant Director, was present and accompanied me when observing the indoor and outdoor areas. C. Thompson, Administrator, was present and assisted with the visit. Preschool-aged children were engaged in free choice activities both indoors and outdoors. Teachers were observed leading circle time activities as children participated in playing a Halloween memory card game. In space #2, children drew and colored pictures with construction paper and jumbo crayons. Children transitioned to free choice interest centers where they played with Legos at the Lego table, manipulated colored magnetic tiles, built towers with unit blocks and zoo animals, and cooked pretend meals in dramatic play area. In the outdoor area, I observed children riding tricycles on the cement basketball court and on the sidewalk. Children climbed on stationary equipment, rode push/pull toys and rockers, and played with hula hoops. In space #7, infants were observed playing on the floor with soft toys with a teacher, crawling and scooting around the classroom area, and receiving tummy time. Two infants was observed resting in their cribs on clean linen. One teacher completed diapering and hand washing routines before returning the child to the play area. One teacher was observed feeding an infant a bottle of formula. Staff from all classrooms were observed assisting children with toileting and hand washing routines at the restrooms in the facility hallway. Lunch was prepared and served by the cook. Children were served whole wheat cheese ravioli and marinara sauce, mixed vegetables, pears, and milk. Following lunch, children completed toileting and hand washing routines before resting on individual cots. Soft music played as children rested. A checklist was used to note the requirements I monitored today. The Staff and Training Worksheet was received October 4, 2024 and updated during today’s visit. The Children’s Record worksheet was completed for fourteen (14) children’s files monitored. The most recent fire drill was completed on September 23, 2024 and a quarterly lockdown or shelter-in-place drills was completed August 24, 2024. The monthly outdoor inspection on file was conducted September 26, 2024. At the completion of the visit, the Visit Summary was reviewed with C. Thompson. The following violations were observed: Violation Number Comment Rule 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space #2, there were no paper towels available or accessible to children washing their hands. In space #4, no soap was available for hand washing. The violation was corrected when the assistant director placed a roll a paper towels and a bag of soap in the appropriate dispensers in both spaces. 15A NCAC 18A .2818(b) & (d) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. In space #2, pillows in the cozy area were visibly dirty with dark markings. The violation was corrected when the administrator removed the pillows from the classroom to be laundered at the end of the day. .2822(a)(1-4) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In space #5, I observed a staff member get on a child's eye level and state in a loud harsh tone "Go get your water bottle honey!". G.S. 110-91(10) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The medical action plan- asthma on file for child K.Y. enrolled 8/23/2024, was incomplete. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication authorization for child K.Y. enrolled 8/23/2024 did not have written instructions from the parent or a medical professional for the specific medication stored at the facility. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 29, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Nurturing and Caring Way: A violation was cited regarding treating a child in a nurturing and caring way. Refer to child care rule G.S. 110-91(10). We discussed role modeling with children when they are not following directions and remind them of classroom rules. Practice getting eye level with the child and talk to them about what is going on and why. Comfort the child and give the child time to adjust to their surroundings. I suggest teachers develop transitioning ideas that would make the child feel comfortable. Medication Administration: The violation for medication administration documentation was cited today. This includes both medicated and over the counter medication. Documentation to administer medication is important because administering an incorrect dosage to a child may present a poison hazard. I shared that additional information regarding the storage of medication can be found in Sanitation Rule .803 (6)(a-i. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; have staff practice administering medicine and return to locked storage before completing the administration record (practice helps create and reinforce a routine); remind each team of staff to check behind the other; and/or periodically visit classrooms throughout the day and check medication boxes to ensure they are locked. I recommend you schedule a review of medication documentation and medical action plans on a monthly basis. . Challenging Behaviors: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Natural Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. If you have questions, please contact me at: (910) 305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 10/15/2024 Number Present: 79 Completed Date: 10/15/2024 Age: From 0 To 5 Total Minutes: 390 Time In: 09:15 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit including compliance with requirements located in Child Care Rule Section .3000 in Space # 5 which serves children participating in the NC Pre-K program. Health and Safety training requirements for all staff were monitored. The previous annual compliance visit was conducted on October 25, 2023. The eighteen-month compliance history score prior to today’s visit was 89%. This program currently operates with a five (5) Star License issued June 20, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Carol Thompson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed February 27. 2024. Fire Classification of approved for daytime care only completed May 3, 2024. Joanna Maynor, Assistant Director, was present and accompanied me when observing the indoor and outdoor areas. C. Thompson, Administrator, was present and assisted with the visit. Preschool-aged children were engaged in free choice activities both indoors and outdoors. Teachers were observed leading circle time activities as children participated in playing a Halloween memory card game. In space #2, children drew and colored pictures with construction paper and jumbo crayons. Children transitioned to free choice interest centers where they played with Legos at the Lego table, manipulated colored magnetic tiles, built towers with unit blocks and zoo animals, and cooked pretend meals in dramatic play area. In the outdoor area, I observed children riding tricycles on the cement basketball court and on the sidewalk. Children climbed on stationary equipment, rode push/pull toys and rockers, and played with hula hoops. In space #7, infants were observed playing on the floor with soft toys with a teacher, crawling and scooting around the classroom area, and receiving tummy time. Two infants was observed resting in their cribs on clean linen. One teacher completed diapering and hand washing routines before returning the child to the play area. One teacher was observed feeding an infant a bottle of formula. Staff from all classrooms were observed assisting children with toileting and hand washing routines at the restrooms in the facility hallway. Lunch was prepared and served by the cook. Children were served whole wheat cheese ravioli and marinara sauce, mixed vegetables, pears, and milk. Following lunch, children completed toileting and hand washing routines before resting on individual cots. Soft music played as children rested. A checklist was used to note the requirements I monitored today. The Staff and Training Worksheet was received October 4, 2024 and updated during today’s visit. The Children’s Record worksheet was completed for fourteen (14) children’s files monitored. The most recent fire drill was completed on September 23, 2024 and a quarterly lockdown or shelter-in-place drills was completed August 24, 2024. The monthly outdoor inspection on file was conducted September 26, 2024. At the completion of the visit, the Visit Summary was reviewed with C. Thompson. The following violations were observed: Violation Number Comment Rule 606 Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space #2, there were no paper towels available or accessible to children washing their hands. In space #4, no soap was available for hand washing. The violation was corrected when the assistant director placed a roll a paper towels and a bag of soap in the appropriate dispensers in both spaces. 15A NCAC 18A .2818(b) & (d) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. In space #2, pillows in the cozy area were visibly dirty with dark markings. The violation was corrected when the administrator removed the pillows from the classroom to be laundered at the end of the day. .2822(a)(1-4) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In space #5, I observed a staff member get on a child's eye level and state in a loud harsh tone "Go get your water bottle honey!". G.S. 110-91(10) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The medical action plan- asthma on file for child K.Y. enrolled 8/23/2024, was incomplete. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication authorization for child K.Y. enrolled 8/23/2024 did not have written instructions from the parent or a medical professional for the specific medication stored at the facility. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 29, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Nurturing and Caring Way: A violation was cited regarding treating a child in a nurturing and caring way. Refer to child care rule G.S. 110-91(10). We discussed role modeling with children when they are not following directions and remind them of classroom rules. Practice getting eye level with the child and talk to them about what is going on and why. Comfort the child and give the child time to adjust to their surroundings. I suggest teachers develop transitioning ideas that would make the child feel comfortable. Medication Administration: The violation for medication administration documentation was cited today. This includes both medicated and over the counter medication. Documentation to administer medication is important because administering an incorrect dosage to a child may present a poison hazard. I shared that additional information regarding the storage of medication can be found in Sanitation Rule .803 (6)(a-i. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; have staff practice administering medicine and return to locked storage before completing the administration record (practice helps create and reinforce a routine); remind each team of staff to check behind the other; and/or periodically visit classrooms throughout the day and check medication boxes to ensure they are locked. I recommend you schedule a review of medication documentation and medical action plans on a monthly basis. . Challenging Behaviors: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Natural Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. If you have questions, please contact me at: (910) 305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: JENNIFER STRICKLAND Operation Type: Center Case Number: Visit Date: 4/4/2024 Number Present: 64 Completed Date: 4/4/2024 Age: From 0 To 9 Total Minutes: 240 Time In: 08:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit. The previous annual compliance visit was conducted on October 25, 2023. The eighteen-month compliance history score prior to today’s visit was 86%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a five (5) Star License issued June 20, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one (1) quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Joanna Maynor, Administrator. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed February 20, 2024. Fire Classification of approved for daytime care only completed May 9, 2023. Ms. Maynor was present while I observed the indoor and outdoor areas. I observed children in all classrooms eating breakfast: rice crispy cereal, banana, and milk. Infants in space # 7 were also observed playing with age-appropriate toys on a soft carpet. (Soft blocks, rattles, and soft animals. One infant was observed resting in their crib on clean linen. Diapering and handwashing routines were also observed. Teachers in this classroom were not able to show evidence of sleep checks. In spaces # 7, 1b, 3, 4, 5, and 6, I observed children eating breakfast and transitioning to free play. All classrooms had enough materials for at least three children to play in each center. I observed staff assisting children with toileting and handwashing routines at the restrooms in the facility's hallway. Children were observed climbing, sliding, riding bikes, and playing kickball outdoors. I also observed a trash can full of trash and two tricycles holding water in the bottom basket. I recommended that the teachers flip them after children use them to avoid them holding water and to ensure that everyday trash is picked up. At the completion of the visit, the Visit Summary was reviewed with Ms. Maynor. The following violations were observed: Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. Outdoors there was a trash can over floating with trash and some of the trash was on the playground. Trash was removed from the space by the administrator. She also asked teachers to flip the tricycles after use to avoid standing water 15A NCAC 18A .2832(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep check charts were not available for review in space #7. Administrator printed forms and place on clipboards , she also asked teachers to maintain form on file. .0606(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation was corrected during the visit. No compliance letter is due. Facility Specific TA/Consultation/Reminders: Sleep Checks: Documents that verify staff member's compliance with visual checks on infants shall be maintained for a minimum of one month. Refer to rule 10A NCAC 09 .0606(g) SAFE SLEEP PRACTICES Observation Suggestion: Talk with children about what they are doing and what they know in relationship to what they have done and learned in the past. For example, refer to a graph of the number of mittens verses gloves worn the week before, ask questions about other things that the children wear when it is cold outside and parts of the body those objects keep warm. Also, ask open ended questions to start conversations and to keep them engaged. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov Visit the website https://nccchcassociation.org/resources/ , under resources there are several links that may be beneficial for your Family Child Care Home. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to: oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/ DCDEE Website/ Child Care Consultant Contact Information: Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at jennifer.a.strickland@dhhs.nc.gov or 910- 882-2378 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: JENNIFER STRICKLAND Operation Type: Center Case Number: Visit Date: 4/4/2024 Number Present: 64 Completed Date: 4/4/2024 Age: From 0 To 9 Total Minutes: 240 Time In: 08:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit. The previous annual compliance visit was conducted on October 25, 2023. The eighteen-month compliance history score prior to today’s visit was 86%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a five (5) Star License issued June 20, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one (1) quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Joanna Maynor, Administrator. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed February 20, 2024. Fire Classification of approved for daytime care only completed May 9, 2023. Ms. Maynor was present while I observed the indoor and outdoor areas. I observed children in all classrooms eating breakfast: rice crispy cereal, banana, and milk. Infants in space # 7 were also observed playing with age-appropriate toys on a soft carpet. (Soft blocks, rattles, and soft animals. One infant was observed resting in their crib on clean linen. Diapering and handwashing routines were also observed. Teachers in this classroom were not able to show evidence of sleep checks. In spaces # 7, 1b, 3, 4, 5, and 6, I observed children eating breakfast and transitioning to free play. All classrooms had enough materials for at least three children to play in each center. I observed staff assisting children with toileting and handwashing routines at the restrooms in the facility's hallway. Children were observed climbing, sliding, riding bikes, and playing kickball outdoors. I also observed a trash can full of trash and two tricycles holding water in the bottom basket. I recommended that the teachers flip them after children use them to avoid them holding water and to ensure that everyday trash is picked up. At the completion of the visit, the Visit Summary was reviewed with Ms. Maynor. The following violations were observed: Violation Number Comment Rule 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. Outdoors there was a trash can over floating with trash and some of the trash was on the playground. Trash was removed from the space by the administrator. She also asked teachers to flip the tricycles after use to avoid standing water 15A NCAC 18A .2832(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep check charts were not available for review in space #7. Administrator printed forms and place on clipboards , she also asked teachers to maintain form on file. .0606(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation was corrected during the visit. No compliance letter is due. Facility Specific TA/Consultation/Reminders: Sleep Checks: Documents that verify staff member's compliance with visual checks on infants shall be maintained for a minimum of one month. Refer to rule 10A NCAC 09 .0606(g) SAFE SLEEP PRACTICES Observation Suggestion: Talk with children about what they are doing and what they know in relationship to what they have done and learned in the past. For example, refer to a graph of the number of mittens verses gloves worn the week before, ask questions about other things that the children wear when it is cold outside and parts of the body those objects keep warm. Also, ask open ended questions to start conversations and to keep them engaged. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov Visit the website https://nccchcassociation.org/resources/ , under resources there are several links that may be beneficial for your Family Child Care Home. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to: oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/ DCDEE Website/ Child Care Consultant Contact Information: Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at jennifer.a.strickland@dhhs.nc.gov or 910- 882-2378 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 10/25/2023 Number Present: 99 Completed Date: 10/25/2023 Age: From 0 To 5 Total Minutes: 375 Time In: 09:15 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit including compliance with requirements located in Child Care Rule Section .3000 in Space # 5 which serves children participating in the NC Pre-K program. Health and Safety training requirements for all staff were monitored. The previous annual compliance visit was conducted on November 2, 2022. The eighteen-month compliance history score prior to today’s visit was 86%. This program currently operates with a five (5) Star License issued June 20, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Carol Thompson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed March 1, 2023. Fire Classification of approved for daytime care only completed May 9, 2023. C. Thompson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. Joanna Maynor, Assistant Administrator, was present and assisted with the visit. Preschool-aged children were engaged in free choice activities both indoors and outdoors. Teachers were observed leading circle time activities as children participated in reading, spelling, and counting the number of letters in each site word. Children in interest centers were observed playing with Legos at the Lego table, manipulated colored magnetic tiles, practiced writing their first names in writing center, and played with dolls in dramatic play area. In the outdoor area, I observed children playing basketball on the cement court, climbing and sliding on stationary equipment, riding push/pull toys, and playing bowling with pins and balls. In space #7, infants were observed playing on the floor with soft toys with a teacher, crawling and scooting around the classroom area, and receiving tummy time. One infant was observed resting in their crib on clean linen. Staff from all classrooms were observed assisting children with toileting and hand washing routines at the restrooms in the facility hallway. Lunch was prepared and served by the cook. Children were served whole wheat spaghetti with chickpea and marinara sauce, green beans, fresh watermelon cubes, and milk. Following lunch, children completed toileting and hand washing routines before resting on individual cots. School-aged children arrived to the facility and were escorted to the classroom by the C. Thompson. Children completed toileting and hand washing routines before mealtime. Afternoon snack consisted of Critter Crunch (chex mix), applesauce, and water. A checklist was used to note the requirements I monitored today. The Staff and Training Worksheet was received October 18, 2023 and updated during today’s visit. The Children’s Record worksheet was completed for thirteen (13) children’s files monitored. At the completion of the visit, the Visit Summary was reviewed with C. Thompson. The following violations were observed: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor play area, a wooden beam surrounding stationary equipment was loose and not flush with the existing wood beam boarder, causing a trip hazard. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Accessible to preschool children in space #3, a bottle of bathroom cleaner and two containers of Zep disinfecting wipes were stored in an unlocked cabinet. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Accessible to children under three years of age in space #1b, I observed soiled clothing inside a plastic glove stored in a child's cubbie. Three plastic bags of baby wipes were stored on top of cubbies shelving. .0604(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 8, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Indoor/Outdoor Environment: The violation for safe indoor and outdoor environment was cited today. Providing a safe environment is important for children’s growth and development. I shared that additional information regarding Safe Environments for Child Care Centers can be found in Child Care Rules section .600. We also discussed the following strategies for achieving and maintaining compliance: review the rule section with staff at your next staff meeting, and have staff report hazardous issues to administration staff immediately. Choking Hazards: A violation was cited during today’s visit for items that were potential choking hazards accessible to children under three years of age. I recommended C. Thompson have staff remove all materials accessible to children that could be a choking hazard in spaces where children are under three years old. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604 (q). Child Care Immunization Report due Nov. 1 This year's Child Care Immunization Reports are due by midnight on Wednesday, November 1, 2023, and will not be accepted after that date. Failure to submit an annual child care immunization report per G.S. 130A-155 will be reported to the Local Health Director for your county. Go to Child Care Immunization Report 2023-2024 to find instructions, a helpful worksheet and a guide to submitting your report through the online portal. If you have questions about the Child Care Immunization Report, please email Immunization.Reports@dhhs.nc.gov or call 919-707-5595. Challenging Behaviors: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. If you have questions, please contact me at: (910) 305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 10/25/2023 Number Present: 99 Completed Date: 10/25/2023 Age: From 0 To 5 Total Minutes: 375 Time In: 09:15 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit including compliance with requirements located in Child Care Rule Section .3000 in Space # 5 which serves children participating in the NC Pre-K program. Health and Safety training requirements for all staff were monitored. The previous annual compliance visit was conducted on November 2, 2022. The eighteen-month compliance history score prior to today’s visit was 86%. This program currently operates with a five (5) Star License issued June 20, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Carol Thompson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed March 1, 2023. Fire Classification of approved for daytime care only completed May 9, 2023. C. Thompson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. Joanna Maynor, Assistant Administrator, was present and assisted with the visit. Preschool-aged children were engaged in free choice activities both indoors and outdoors. Teachers were observed leading circle time activities as children participated in reading, spelling, and counting the number of letters in each site word. Children in interest centers were observed playing with Legos at the Lego table, manipulated colored magnetic tiles, practiced writing their first names in writing center, and played with dolls in dramatic play area. In the outdoor area, I observed children playing basketball on the cement court, climbing and sliding on stationary equipment, riding push/pull toys, and playing bowling with pins and balls. In space #7, infants were observed playing on the floor with soft toys with a teacher, crawling and scooting around the classroom area, and receiving tummy time. One infant was observed resting in their crib on clean linen. Staff from all classrooms were observed assisting children with toileting and hand washing routines at the restrooms in the facility hallway. Lunch was prepared and served by the cook. Children were served whole wheat spaghetti with chickpea and marinara sauce, green beans, fresh watermelon cubes, and milk. Following lunch, children completed toileting and hand washing routines before resting on individual cots. School-aged children arrived to the facility and were escorted to the classroom by the C. Thompson. Children completed toileting and hand washing routines before mealtime. Afternoon snack consisted of Critter Crunch (chex mix), applesauce, and water. A checklist was used to note the requirements I monitored today. The Staff and Training Worksheet was received October 18, 2023 and updated during today’s visit. The Children’s Record worksheet was completed for thirteen (13) children’s files monitored. At the completion of the visit, the Visit Summary was reviewed with C. Thompson. The following violations were observed: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor play area, a wooden beam surrounding stationary equipment was loose and not flush with the existing wood beam boarder, causing a trip hazard. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Accessible to preschool children in space #3, a bottle of bathroom cleaner and two containers of Zep disinfecting wipes were stored in an unlocked cabinet. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Accessible to children under three years of age in space #1b, I observed soiled clothing inside a plastic glove stored in a child's cubbie. Three plastic bags of baby wipes were stored on top of cubbies shelving. .0604(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 8, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Indoor/Outdoor Environment: The violation for safe indoor and outdoor environment was cited today. Providing a safe environment is important for children’s growth and development. I shared that additional information regarding Safe Environments for Child Care Centers can be found in Child Care Rules section .600. We also discussed the following strategies for achieving and maintaining compliance: review the rule section with staff at your next staff meeting, and have staff report hazardous issues to administration staff immediately. Choking Hazards: A violation was cited during today’s visit for items that were potential choking hazards accessible to children under three years of age. I recommended C. Thompson have staff remove all materials accessible to children that could be a choking hazard in spaces where children are under three years old. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604 (q). Child Care Immunization Report due Nov. 1 This year's Child Care Immunization Reports are due by midnight on Wednesday, November 1, 2023, and will not be accepted after that date. Failure to submit an annual child care immunization report per G.S. 130A-155 will be reported to the Local Health Director for your county. Go to Child Care Immunization Report 2023-2024 to find instructions, a helpful worksheet and a guide to submitting your report through the online portal. If you have questions about the Child Care Immunization Report, please email Immunization.Reports@dhhs.nc.gov or call 919-707-5595. Challenging Behaviors: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. If you have questions, please contact me at: (910) 305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: STACEY EATON Operation Type: Center Case Number: 0823-064A Visit Date: 10/6/2023 Number Present: 64 Completed Date: 10/6/2023 Age: From 0 To 4 Total Minutes: 75 Time In: 10:00 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of this unannounced visit was to follow-up regarding allegations of violations of child care requirements at this child care facility. Carol Thompson, Administrator accompanied me during a walk-through of the facility. During the visit, I spoke with Ms. Thompson, Administrator. Limited monitoring of child care requirements occurred during today’s visit. One violation was cited during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The class of four-year-old children had eleven children instead of ten, however, one child was moved to another class. The violation was corrected during today's visit. GS 110-91(7);.0713(a-d) You may contact me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov or Melissa Loehr, Southeastern Investigations Supervisor, Email Address: melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655127 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 8/9/2023 Number Present: 108 Completed Date: 8/9/2023 Age: From 0 To 11 Total Minutes: 285 Time In: 09:15 AM Time Out: 10:45 AM Time In: 11:15 AM Time Out: 02:30 PM List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on November 2, 2022. The eighteen-month compliance history score prior to today’s visit was 88%. This program currently operates with a five (5) Star License issued June 20, 2022. The License was based on the program earning seven (7) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Carol Thompson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed March 1, 2023. Fire Classification of approved for daytime care only completed May 9, 2023. C. Thompson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. Joanna Maynor, Assistant Administrator, was present and assisted with the visit. Preschool-aged children were engaged in free choice activities both indoors and outdoors. Teachers were observed leading circle time activities as children participated in answering questions and singing. Children in interest centers were observed playing with Legos, colored magnetic tiles, cutting and gluing construction paper, and playing with cooking utensils in dramatic play area. In the outdoor area, I observed children playing with sidewalk chalk, climbing and sliding on stationary equipment, and riding push/pull toys. In space #7, infants were observed playing on the floor with soft toys with a teacher, crawling and scooting backwards exploring the classroom area, and receiving tummy time. One infant was observed resting in their crib on clean linen. A teacher was observed sitting in a rocking chair while feeding an infant a bottle of infant formula. Staff from all classrooms were observed assisting children with toileting and hand washing routines at the restrooms in the facility hallway. Lunch was prepared and served by the cook. Children were served cheese ravioli with meat sauce, fresh broccoli spears, fresh orange slices, and milk. Children under three years old were served mandarin oranges instead of fresh oranges. Following lunch, children completed toileting and hand washing routines before resting on individual cots. On August 8, 2023, I received an Incident Report from C. Thompson that was incomplete. The incident that occurred in space #2 on July 25, 2023 was not submitted to DCDEE within 7 calendar days of the incident. Violations #853 and #1911 were cited on August 8, 2023 by an investigation consultant with DCDEE. During today’s visit, I followed up with C. Thompson and requested more information regarding the incident. Written statements were not completed by the two staff members who were present in the classroom at the time of the incident therefore I followed up with both teachers during today’s visit. I requested C. Thompson ask staff from space #2 to complete an additional incident form with updated information to also include medical treatment information. C. Thompson confirmed the location where medical treatment was received based on an email thread from the child’s parent. I requested C. Thompson include the medical treatment information on the additional updated incident form. C. Thompson stated that one of the staff members was not at work and is scheduled to return to work on August 21, 2023. I requested the additional documentation be submitted to me no later than 5pm on August 21, 2023. At the completion of the visit, the Visit Summary was reviewed with C. Thompson. The following violations were observed: Violation Number Comment Rule 325 Staff did not interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and/or participating in activities with the children. In the outdoor play area, I observed four preschool-aged children who were consuming sidewalk chalk and writing on the sidewalk with the same chalk. I observed two children had chalk on their faces from their hairline to their chin as evidence of prolonged eating of chalk. At the time of the incident, I observed four staff members sitting at a picnic table engaged in conversation with each other and were not participating in activities with children in the outdoor play area. .1802 604 Lavatories were not kept clean, in good repair and kept free of storage. In space #1b, the handwashing sink was cracked and broken. 15A NCAC 18A .2818(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Accessible to preschool children in space #5, I observed a bottle of Bic Cover-It white out fluid stored on a child-sized table. .2820(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 23, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Administrative Action Type: Written Reprimand During the Initial Administrative Action visit conducted on May 25, 2023, I provided C. Thompson with a copy of the Administrative Action- Provisional License issued to the facility on May 11, 2023. During today’s visit, I observed a copy of the Administrative Action was posted on the Parent Information Board at the entrance of the facility. I reminded C. Thompson that the Administrative Action- Written Reprimand must remain available for review by parents and DCDEE Representatives throughout the effective time period of three (3) months. The appeal deadline for the Administrative Action- Written Reprimand was scheduled for June 10, 2023 and the facility did not file an appeal. Facility Specific TA/Reminders: Storage of Hazardous Items: The violation for storage of hazardous items was cited today. Properly storing hazardous materials is important because if in reach of children, may present a poison hazard if ingested, inhaled, or handled. I shared that additional information regarding the storage of medication can be found in Child Care Sanitation Rule 15A NCAC 18A.2820(b). A copy of the “Hazardous Items Storage for Child Care” resource may be obtained from our website. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; remind staff to check behind the other; and periodically check classroom spaces throughout the day to ensure all hazardous items are locked. Moodle Trainings: I discussed with C. Thompson the new Rule Changes effective July 1, 2023 and training now in Moodle. The Division of Child Development and Early Education (DCDEE) is excited to share information about Child Care Rule changes effective July 2023. For specific details and training regarding these changes, please ensure you have the July 2023 Child Care Rules and enroll and view information in DCDEE Moodle. You will need to have an NCID with updated password. Training modules about the new rule change can be found in the same course as the October 2017 Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate through it, please click this link: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. If you have questions, please contact me at: (910) 305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times